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Best Western Plus Hotel Kennewick Inn, Kennewick

4.5/5  - basé sur 790 notations.
4001 W 27th Avenue, 99337-2422, Kennewick, United States - See map
Best Western Plus Kennewick Inn - Welcome to the Best Western Plus Kennewick Inn! The Best Western Plus Kennewick Inn is ideally located in the center of Kennewick. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this Kennewick hotel and you will feel right at home in our well-appointed, clean rooms. All rooms have cable television, including HBO®, a microwave, a refrigerator, free high-speed Internet access and much more. Providing everything from whirlpool rooms to 100% pet-friendly rooms to rollaway beds, you can easily find accommodations that suit your needs. With so much to explore in the area, you'll delight in the best free full, hot breakfast in town each morning. Today's business traveler can't waste time - and with short commutes to Hanford Nuclear Reservation, Three Rivers Convention Center, Columbia Basin College, Trio's Hospital and Umatilla Depot, you won't have to. Unwind on the greens at Canyon Lakes Golf Course. 9. 1 miles from the Tri-Cities Airport, you can travel with ease when staying at this Kennewick, WA hotel. From the stunning sights at Canyon Lakes, Columbia Park and the Columbia River, to unwinding at the area's many wineries, there are so many exciting things to do in the area. Just five miles from this Kennewick hotel. Sports enthusiasts will love seeing and playing games at the Toyota Center, Southridge Sports Complex and TRAC Sports Complex. Ready to delight in the fabulous local fare? There are nine delicious restaurants within two miles of this Kennewick hotel. When you head back to this 100% non-smoking Kennewick hotel, you'll love taking a dip in the sparkling 24-hour indoor heated pool, rejuvenating hot tub and serene sauna. You'll have access to a 24-hour exercise facility, a 24-hour business center, free parking and complimentary freshly baked cookies each night. For the best service and access to all you need and more, reserve a stay at Best Western Plus Kennewick Inn!

Best Western Plus

Hotel Kennewick Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 791 guest reviews
NOTE ISSUED
Excellent
564
Very Good
184
Average
30
Poor
9
Terrible
4
REFER TO NOTICE
Business Business
150
Couples Couples
254
Family Family
282
Friends getaway Friends getaway
46
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"comfy and quiet"

4
14/11/2018

Enjoyed my stay each time. No hassles,no rush to get out. Decent check out time decent pressure for showers, Pool a little chilly in winter but hot tub awesome. Breakfast is plentiful and tasty. with many options. Beds and pillows inviting. Quiet spacious rooms. My go to home away from home.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us. We are very happy to have the opportunity to take care of you and look forward to seeing you again!

"Nice Best Western with Friendly Staff"

4
03/11/2018

We stayed here due to the proximity to both the freeway and town. The lobby is quite spacious and inviting as you walk in. We were greeted at checkin by very friendly staff. We had upgraded to a one bedroom king suite and found it to be one of the largest hotel rooms we have ever stayed in. It included a large bedroom, living room, dining room, full kitchen, and bath. The breakfast each morning was much better than standard for a Best Western. All of the staff we interacted with were friendly and helpful. We would stay here again if in the area.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
We greatly appreciate you taking time to provide your review. Your experience is very important to us and it is great to see how well you enjoyed your stay. We hope to have the opportunity to have you here with us again!

"Awesome"

5
22/10/2018

This Best Western I feel sets the standard for all other Best Westerns to meet. Excellent food for breakfast (especially the apple scones). My family loved the pool and agreed that this our go to for stays in the tri-cities. They even checked to make sure we were getting the best available rate.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us. We definitely look forward to taking care of you again on your next stay!

"Wonderful "

5
17/10/2018

My husband and I stayed here one night while moving out of a home. We were exhausted. This was cool, clean, quiet, and just wonderful. We had a great room. Good tv and internet connections. Great staff.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have had the opportunity to take care of you. We hope to have you here again next time you travel to our area!

"Great place for a rest in Pasco"

5
11/10/2018

The hotel is very clean and we got a newly renovated room. Nice. Well located. Close to all the interchanges. Staff are very friendly. Rates are reasonable. Good breakfast incl..quiet sleep. Nice fast elevators. Halls are quiet and you don't hear other guests. A good choice.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay at the Best Western Plus Kennewick Inn. We hope you were able to enjoy all we have to offer. Please come see us again next time you are in our area!

"Excellent Stay"

5
19/09/2018

First time at this hotel but not new to area. This hotel is located which I feel is a great spot. There is a Micky D next to hotel and across from there is BK. Walmart is behind the hotel and being right off the main road of the east side of Kennewick there are a bunch of places to eat. Hotel has a great breakfast and on Wednesday they have a appreciation night for guest and put out something to eat at 6pm. I can keep going but this would be great for anyone, I'll look forward to staying there again.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing the Best Western Plus Kennewick Inn for your stay. We are very happy to see how well you enjoyed staying with us and we hope to have you here again!

"Fantastic facility!"

5
18/09/2018

Arrived late in the evening to a clean and spacious lobby. Parking lot was packed, which led me to believe this place had a big reputation. My room was big, beautiful and luxurious. I was just staying for the night, and wish I had more time to take advantage of the hotel amenities. Will definitely stay here again, and recommend to friends.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing the Best Western Plus Kennewick Inn. We have recently underwent a remodel of our public spaces and will do a soft remodel on our guest rooms soon. We hope you have the chance to stay with us again to experience all we have to offer.

"Great staff and good location"

4
17/09/2018

Hotel is always clean and staff always eager to help. I have stayed here at least 6 times in the past year. There is large vehicle parking, the breakfast is pretty standard for a hotel, but cooked and presented well. Several restaurants are within walking distance and a Walmart right next door.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing to stay with us. We hope you were able to enjoy all we have to offer and we hope to have the opportunity to have you here with us again!

"Nicest Best Western we've ever stay in!"

5
13/09/2018

We had the pleasure of staying in the Best Western Plus in Kennewick while traveling through the area. The staff was incredibly kind and caring. They greeted us with warm cookies upon check in. They welcomed our dog for a $15 fee and even greeted her with a treat bag that had a couple full size milk bones. Needless to say, she was in heaven. The room was impeccably clean. The beds were incredibly comfortable and the room contained all of the amenities we could have asked for. Lastly, the continental breakfast was fantastic. Every element of what they offered was delicious. They had fresh biscuits and gravy, homemade cinnamon rolls, Seattle's best coffee, even pancakes and waffles made to order. We would certainly recommend this hotel to any of our friends or family and we will certainly be returning.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you so much for your review and for choosing us. Your experience is very important to us and it is always great to see how well our guests enjoy staying with us. We hope to have the opportunity to take care of you again!

"This is the best Best Western!"

5
10/09/2018

We have stayed in a lot of Best Western Hotels and this is the nicest one of all of them. Great large breakfast, clean and modern room, and a very friendly staff. Had trouble with the tv and a young lady was there immediately. Strong wifi as well.

JaredK438, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kenenwick Inn. We hope you were able to enjoy all we have to offer. If you travel to our area again, please come see us!

"Great hotel, lumpy soft beds!"

3
03/09/2018

We have stayed here before, because of the convenience, cleanliness and great breakfast, the person who takes of the breakfast is friendly and keeps everything well stocked even during the busy times. But I was truly disappointed in our bed, it was lumpy and rolled to the middle. The both of us are not big, but by morning our backs were killing us. You could actually feel the lumps in the bed, thank goodness we stayed only 2 nights, I don't think we could have stay any longer. I hope they change their beds soon. Over all this is a great quiet hotel except for the bed.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing to stay with us and we apologize for the issue with the bed. This is a very uncommon situation and we will inspect the condition of the bed immediately. Thank you very much for letting us know about your stay as this help us to improve our quality and standards. We hope to have the opportunity to provide you with a more superior experience in the future.

"Great spot in the Tri-Cities!"

5
30/08/2018

Came to town on a family matter and really needed a restful night. BW in Kennewick was just what the doctor ordered. The hotter was great, Breakfast hit the spot, the people are nice and the rooms are comfy.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing the Best Western Plus Kennewick Inn for your stay! We hope you were able to enjoy all our great amenities. Please come see us again next time you travel to our area!

"Nicest Best Western ever"

5
27/08/2018

We travel frequently & use BW as much as possible. This place was great! We were offered both the reward points & snack bag. Our double queen room was very clean. There is an indoor pool open 24 hours which I used & it was nice! It is located near restaurants. It had a bar sink besides the micro & frig. Would stay here again in a heartbeat!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing the Best Western Plus Kennewick Inn for your stay. We are very happy to hear how well you enjoyed your stay and hope that you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Nice hotel!"

5
27/08/2018

We really liked this hotel. Especially the grassy area for the doggos to stretch out, walk around, and relieve themselves (we always clean up after our dogs!). The room was clean and the beds comfy. The front desk folks were very friendly. Will definitely stay here again!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing us and we hope to have you here again soon!

"What we have come to expect from Best Western"

5
27/08/2018

My wife and I travel quite a bit. We choose Best Western for their consistent high level of hospitality. There are some places we stay where they know us by name. I really appreciate the fact that we are well taken care of when we are on the road!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for being a loyal guest of the Best Western brand and for choosing the Best Western Plus Kennewick Inn for your stay. We are very happy to have had the opportunity to take care of you and we hope you were able to enjoy all we have to offer. Please come see us again next time you travel to our area!

"Unexpected overnight stay"

5
14/08/2018

We hadn't planned on stopping in Kennewick but had had a long day of driving. This hotel was a wonderful end to our vacation. The breakfast options are outstanding. My grandchildren appreciated the large pool and hot tub. All the staff were friendly and helpful. It's very convenient right off the highway but our room was quiet.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us at the Best Western Plus Kennewick Inn. We are very happy to have been able to take care of you on your trip. Please come see us again next time you travel thru our area!

"Third stay, recommend"

5
06/08/2018

I have reviewed this hotel before, this is my third stay. Very nice hotel, amazing breakfast, it is a highlight to stay here, in fact. really hardworking breakfast staff as well. Clean, friendly staff, updated recently, even though it was already great! I would definitely recommend this hotel. Great hotel, worth the price. We ate dinner when we arrived at a new restaurant /pub called the Rock nearby, it was good with both a lounge side and a restaurant side. Kennewick is definitely growing, big changes in the last 4 years.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us again. We are very happy to have the opportunity to take care of you and it is great to hear how well you enjoy staying with us. We hope to have you here again soon!

"Great hotel for the races"

5
01/08/2018

We stay at the Best Western in Kennewick when we come for the hydroplane races. They never disappoint and it makes our stay very enjoyable. Everyone is very helpful and they have a great breakfast for starting a long day at the races. We also enjoy the pool after a hot day.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your continued business. It is a pleasure taking care of you each year and we hope to continue in the future. We look forward to seeing you all again next year!

"Very nice hotel. Professional and clean."

5
30/07/2018

I stayed here for a night on a trip that was spontaneous. I didn't get to the hotel until 1am. Not only was the hotel very nice but they also allow pets. I had my dog with me and I received the very last room available. The lady that took care of us was very nice and we had a comfortable stay. I would stay here again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us. We hope you were able to enjoy all we have to offer. We hope to have you here again next time you travel thru our area!

"Pleasant Stay"

4
23/07/2018

Came across this place by chance and were so pleased we did as it was most welcoming, comfortable and a pleasure to rest our weary bones in after a six week road trip. Highlight being the Walmart virtually at your back door which thrilled me being an Australian female......not so much my husband !!!! Most impressive free breakfast, would definitely stay again........

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us. We hope you were able to enjoy all we have to offer and hope to see you again soon!

"Great"

5
20/07/2018

it was a great place to stay, very friendly staff, clean and comfortable. They were very accommodating - there were baseball teams there and they place people not with the teams in a different area so it was quieter. I very much appreciated that.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have had the opportunity to take care of you. We greatly appreciate your business and hope to have you here with us again soon!

"Pleasant surprise!"

4
14/07/2018

Came to tri cities for business a couple weeks ago and was very happy with my stay. My room was big and clean. The hotel is on the newer side and was quite nice. The free breakfast was really impressive. There are a lot of restaurant choices nearby. I even found a little place to go hiking a couple minutes from the hotel. I would stay here again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review. We hope you were able to enjoy all we have to offer and hope to have you here with us again soon!

"Our go-to place and such nice staff "

4
24/06/2018

3 nights, third visit. Got room on first floor we requested. Quiet. Highlight was evening when three small dogs raced across parking lot. Two motorcyclists checking in, one of two desk clerks, hubby and I corralled them and found the owner next door at Walmart.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing to stay with us. We hope you were able to enjoy all we have to offer. We look forward to seeing you again next time you come to town!

"Fabulous Breakfast!"

5
18/06/2018

My husband and I travel a lot. We stay in hotels that are upper end. The best thing about this hotel is the breakfast. It is amazing. I am a healthy eater and prefer yogurt to eggs and meat so this breakfast is definitely in my wheelhouse. The yogurt was high end and some plain without sugar added! Wow! I've never seen that in these typical breakfasts. Also their muffins and pastries were amazing. I had a carrot muffin that tasted better than mine & I'm a great cook! I've never seen a carrot muffin except perhaps a boutique style hotel. There were fresh strawberries to add to waffles (I added to my yogurt!). There were almonds and granola to add as well. I felt I was in my own kitchen. We almost stayed in the new Hampton down the road but I'm glad we didn't. The overall hotel is a bit tired but the towels seemed fairly new but the sheets could use an upgrade. I like the fact that there is a separate area with a sink where I can get ready while my husband can use the shower and get ready in the bathroom. Everyone tries hard here to make your stay pleasant. This reflects very good management and customer service. I almost hate to write this review because we probably won't be able to get a room now as we pass through on our travels.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us at the Best Western Plus Kennewick Inn. We are very happy to see how well you enjoyed your stay and hope you were able to take advantage of all we have to offer. We hope to see you again next time you travel to our area!

"Great Spot To Stay"

5
01/06/2018

This Best Western is exceptionally nice and located near many things conveniently. The rooms are plenty large very nicely appointed, the breakfast is great and it has many amenities - indoor pool, fitness center, etc..

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for taking time to review your stay. We hope you had the opportunity to enjoy all we have to offer. Please come see us again soon!

"So far the best BW+ "

5
29/05/2018

We are BW rewards members and have stayed in several BW. This is by far the best. Pick any category.....staff,food,room and location. You will not be sorry. We have stayed in other hotels in Kennewick years ago and there is only one other we would consider but it is more expensive. This is our place to stay in town from now on.

Jared K, Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us at the Best Western Plus Kennewick Inn. It is very rewarding for us to hear your feedback. We strive to provide the best guest experience possible and we hope that we have earned your loyalty!

"Outstanding Hotel and Staff"

5
18/05/2018

Excellent customer service, great location, delicious breakfast and great pool! We always stay at this hotel when we are in Kennewick even though we have many choices because of the excellent customer service!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us. We hope you were able to enjoy all of our great amenities and offerings. We greatly appreciate your continued business and look forward to your next stay!

"Great Place to Stay"

5
17/05/2018

Very pet friendly - wonderful pool - Great Staff. The best comp breakfast I've seen anywhere. Perfect place to take the grandkids and the dogs while traveling. Warm and welcoming - warm cookies at the desk when we arrived. McDonald's right next door so easy walk to feed the starving children. Extra touches of flowers, etc. that most chains don't bother to do. Felt very homey. You can tell the management cares.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us at the Best Western Plus Kennewick Inn. It is great to hear how well you enjoyed your stay with us. We hope you were able to take advantage of all we have to offer and we hope to see you again soon!

"Far better than the average!"

5
09/05/2018

I travel frequently for work and stay at a lot of hotels across the country. This was one of the cleanest, friendliest, and most pleasant 2-3 star hotels I've stayed at. My room was modern, spacious, and clean, the in-room wi-fi signal was strong and consistent, and the guest laundry facilities were modern and didn't ruin my clothes (this has happened more than once at other hotels). What really made this experience outstanding however is how consistently friendly and attentive the staff was. Front Desk Manager Rhianna and Front Desk Agent Bernadette were amazing - as were all of their coworkers, including the hard-working lady who staffs the morning breakfast service (please leave a tip in her jar when you visit!). The hotel's meeting space, which I contracted for a conference, was also clean, modern, and spacious. Without hesitation or reservation, I recommend this hotel to anyone visiting the area. (One minor suggestion for the owners/managers: know that business travelers in particular may appreciate having more than one news source available for viewing in the breakfast area. And I don't just mean the weather channel or ESPN.)

"Very nice hotel"

5
06/05/2018

My husband and I spent one night at the Best Western Plus Kennewick Inn. The staff was courteous and helpful. Breakfast was very good, with lots of food choices. Our room was clean and comfortable. This is a very nice Best Western.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and hope you were able to enjoy all we have to offer. Please come see us again next time you travel to our area!

"Best Western Kennewick"

5
05/05/2018

The Inn was easily located just off the main thoroughfare making ingress/egress very easy. A freshly remodeled lobby and breakfast area is very pleasing. The desk employees very very courteous upon arrival and departure. The room was very spacious and nicely decorated. The breakfast bar was one of the finest I have found. The only thigh that would have made it better would be a menu and made to order. Best Western Kennewick will definitely be a future choice.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for the great review. We hope you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Right off 395 great location"

5
04/05/2018

No m ore than 20 minutes from anywhere you want to go in the Tri-Cities. Right on 395 on the way into Kennewick. Nice rooms, great staff. I really like the salsa on the breakfast buffet, it tastes like they make it themselves. Warm cookies every evening. Many food options within walking distance. Very large baseball/softball complex is close and makes for a nice evening walk.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay at the Best Western Plus Kennewick Inn. We hope you enjoyed all we have to offer and we greatly appreciate your feedback. We hope to see you again next time you travel to our area!

"One of my top BW"

5
30/04/2018

I stay at BW about 8 times per month all over the US and this is one of the better ones. Good breakfast and pool/hot tub. Not much more I can say but Great job guys! Now just attempting to get to 200 word min.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing us for your lodging needs. We greatly appreciate your business and feedback. Please come see us again next time you travel to our area!

"Great Stay"

5
25/04/2018

Would definitely stay again! Nice and friendly people at the front desk. Clean rooms with all appliances and lights working. Huge selection for breakfast: biscuits and gravy, scrambled eggs, bacon, sausage, yogurt, fresh fruit, waffles, pancakes, cinnamon rolls, dry cereal, oatmeal, muffins, scones, toast and lots of coffee. Also had indoor swimming pool and spa.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. We greatly appreciate your feedback and hope that you were able to enjoy all we have to offer. Please come see us again next time you travel to our area!

"Great overnight experience."

1
25/04/2018

The room was spotless and the beds were very comfortable. The free breakfast buffet was the best I've ever had. We could not have been more pleased. Even the parking was easy to access. Unloading was under a protective cover. The location is near the main highway and there is a very nice shopping across the street plus a gas station across the street.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. We hope you were able to enjoy all we have to offer. We are concerned with the overall rating of a 1 and hope that there wasn't an issue. If there was, we absolutely want to make it right for you. Please feel free to contact us at any time and we will get you taken care of. Thank you again and we hope to have you here with us again!

"Great place to stay"

5
23/04/2018

Best morning hotel breakfast buffet I have ever seen! The cinnamon rolls were huge and delicious! The hotel was affordable and very clean. Staff was helpful and friendly. Pets allowed with large grassy area outside and they even gave my dog some treats! Our kids loved the pool and it was very clean. We will definitely stay here again!

"Nice, clean, friendly staff hotel near everything"

4
20/04/2018

Its near restaurants, stores, shopping, gas stations. Huge room for kb unit, clean, breakfast had sausage,bacon, eggs, biscuits, gravy, roasted potatoes, fruit, cereal, milk, juice, coffee, tea, yogurt, pancakes, cinnamon rolls, and condiments, syrups, muffins, breads for toasting.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your review of the Best Western Plus Kennewick Inn. We are very happy to have had the opportunity to take care of you and hope you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Great place to base your vacation trip in the Tri-cities"

5
14/04/2018

This hotel is a fine place to base your Tri-cities vacation trip. It's an excellent hotel right off I395 and close to travel amenities to start with. It's only about two or three miles down to the complex of freeway interchanges that will get you to Richland, if you want to see The Reach Museum or Columbia River Trail or get over to Hanford, or to Pasco for activities in that direction, or only 45 minutes from Walla Walla if you want to visit wineries or do cultural activities down there.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We hope you were able to take advantage of all our great amenities. Please come see us again next time you travel to our area!

"Convenient, clean place to stay"

4
10/04/2018

Our stay was comfortable and without incident. The breakfast was above average in terms of selection, except that the variety of fresh fruit was less than desirable. The room was clean. The front desk personnel were friendly, helpful and professional. Overall, a good experience. The one disappointment is that that room rate had increased substantially since our last stay. The mattress was softer than we would have liked, but otherwese okay.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us again. We are very happy to have the opportunity to take care of you during your stays. Your experience is very important to us and we thank you for your feedback as it will help us provide a more superior guest experience. Please come see us again next time you travel to our area!

"FANTASTIC STAY!!"

5
06/04/2018

This is a great place to stay! The lobby area is beautiful! This hotel is quiet and the beds are really comfortable! They also have a fantastic breakfast!!! everyone that we met had great cutomer service skills!!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us at the Best Western Plus Kennewick Inn. We are very happy to have had the opportunity to take care of you and we hope you were able to enjoy all we have to offer. Please come see us again next time you travel to our area!

"Great place to stay!"

4
06/04/2018

Very large rooms, comfy bed. Breakfast was good also had a free dinner on the night we arrived. Dinner was burgers and fries, wasn't the best but it was handy to just go to the lobby for dinner on a rainy night. We would stay here again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to provide your review. Your experience is very important to us and we hope you were able to take advantage of all we have to offer. Thank you again and please come see us next time you travel to our area!

"Nice town, nice hotel"

4
05/04/2018

This Best Western was clean and comfortable. We stayed on our way to Seattle from Wyoming. The staff was friendly and the beds were comfortable. The breakfast was decent. I also accidentally booked an accessible room. They were great about changing rooms. My only complaint was that it was a bit pricey.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing us on your trip. We are very happy to have the opportunity to take care of you. Please come see us again next time you travel thru our area!

"Great hotel"

5
05/04/2018

My boys and I loved staying here. We came just for a little get away, to do some shopping and activities in Tri Cities. The service and breakfast in the morning was great. The pool was open 24hours so they were able to use it till late and early morning. Would definitely stay again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We hope you were able to enjoy all we have to offer. Thank you for choosing to stay with us and please come see us again next time travel to our area!

"New, nice, clean, comfortable"

5
05/04/2018

Nice hotel, newer place and very good continental breakfast. A clean place with nice décor and furnishings. Clean, comfortable rooms and lobby. For this trip it was convenient and a good value too! Highly recommend for service, cleanliness and value too.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing to stay with us. We strive to provide the best guest experience possible and it is great to hear how well you enjoyed your stay. We hope to have the opportunity to have you here again soon!

"Excellent stay! Over the top breakfast!"

5
01/04/2018

This was our second stay here. In town for a baseball game. The staff, room, and breakfast was all excellent. I have never seen such a great breakfast spread at any other BW Plus or premier. Katrina who was working the breakfast shift was subperb! She was friendly, hardworking and just accommodating. I highly recommend this BW to stay.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing to stay with us and for taking time to provide your review. We are excited to hear how well you enjoy staying with us. Our team works hard to provide the best guest experience possible. We look forward to the next opportunity to have you here again!

"Excellent"

5
16/03/2018

Perfect place to stay . My daughter loved the pool. We all loved the excellent breakfest! Staff was great ! We had 1 gal that helped us check in and she was there when we check out! Wish I remembered her name she was A++

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for taking time to provide your review. We are very happy to have had the opportunity to have you stay with us. We hope you were able to enjoy all our great amenities. Please come see us again next time you travel to our area!

"AWESOME breakfast!"

5
13/03/2018

The hotel is in a great location to walk to restaurants and a grocery store - Walmart. The hotel and rooms were clean and the staff very friendly. The complimentary breakfast was awesome (a wide variety of choices and tasty)! We stayed for a boys lacrosse tournament and they had plenty to eat. 3 choices of coffee with 2 choices of flavored creamer. Fresh cookies served late afternoon. Great experience.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us at the Best Western Plus Kennewick Inn. We are excited to have had the opportunity to take care of you during your stay. We hope you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Better than most Best Westerns"

4
21/01/2018

I was traveling from Boise back to Washington and was pressing how long I could keep on the road when I ran out I stayed at this hotel and found it to be remarkably clean with a better breakfast than usual and priced reasonably well yet a bit more than some of the others I've stayed at.

Jared K, Front Office Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing to stay with us during your trip. We hope you were able to enjoy all we have to offer. Please come see us next time you are travelling thru our area!

"Great Stay"

5
07/01/2018

This is getting to be an expectation any more that I will have a great stay at a BW hotel. I love the job they do and this hotel is no exception. From the check in to the check out and breakfast it is above the norm.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to hear how well you are enjoying your stays at Best Westerns. Best Western has taken on a great effort to update their hotels and raise standards to provide guests with more superior experience. We thank you very much for choosing to stay with us and we hope to have you here with us again!

"Entry to the City"

4
04/01/2018

The Location of this hotel is great. You are just inside the city, with lots of food, shopping options. It is close to several freeways, taking you to multiple locaitions. The hotel has Hot breakfast which is always nice to have available. Great place for Family or business

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for taking time to provide your review. We are very happy to have had the opportunity to take care of you and we hope to see you again soon!

"Great Stay"

5
03/01/2018

My family and I visit the Tri-Cities once or twice a year to visit our parents. We always stay at the best Western Kennewick because it is clean friendly and enjoyable. We always look forward to the great breakfast buffet that is included with your nightly stay.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing us for your annual visits. We are very happy to have the opportunity to take care of you and we look forward to seeing you on your next trip!

"Better than Expected"

5
28/12/2017

I have come to expect good things from Best Western. This particular hotel was well updated, clean, and well stocked. Better than expected. The hot breakfast was extensive enough the we were able to eat Paleo and get full.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us and we hope you were able to take advantage of all our great amenities. We hope to have you stay with us again soon!

"Awesome value"

5
20/12/2017

This Best Western hotel had easy access of the highway, room was excellent with comfy bed and continental breakfast had amazing hot and cold choices. I would definitely stay here again and would recommend to friends and family.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing the Best Western Plus Kennewick Inn. We hope to have the opportunity to have you stay with us again and thank you for the recommendation!

"A great place to stay!!"

5
18/12/2017

My stay was great. It was a bit expensive but at least it was clean, the staff were great, and the breakfast was good! Best hotel coffee I have experienced!! I would definitely recommend this particular hotel.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for reviewing your stay and for choosing us. Your experience is very important to us and we strive to provide the best guest experience possible. We hope you were able to take advantage of all we have to offer. We hope to have the opportunity to have you here with us again!

"Amazing"

5
10/12/2017

Excellent experience. Dinner was served to their guests on Wednesday night and breakfast was a full course meal. Staff very friendly and efficient. It was just a great experience. We have already made reservations to stay there again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay with us and for the great review. We are absolutely looking forward to your next stay!

"Exceptional Value"

5
07/12/2017

I was pleasantly surprised with the location, value and service. The staff was professional, helpful and pleasant. This location offered more than I had expected from previous Best Western visits. The breakfast offering was very nice with a good choice of foods. Rooms were quiet and the elevator was helpful.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have the opportunity to take care of you. Your business is very important to us and we hope you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Great Stay"

5
06/12/2017

We were impressed with the staff and cleanliness of this property, we made request online after at the hotel for extra towels etc. and they were delivered within 10 minutes. The room was very clean and contained a large Jacuzzi tub. Wi-Fi had great bandwidth and worked well. Checkout was great and the front staff exceptional. The breakfast was superb. Some noise from the highway but not too much to deal with.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. It is great to hear about your experience and we hope to have you stay with us again soon!

"Solid, quality hotel"

4
06/12/2017

The Best Western Plus Kennewick Inn has been my go-to for regular business dealing I have had in the Tri-Cities area for almost a decade. I can heartily recomend the location, service and value. With recent changes, the place has been updated without any loss of the prior solid credentials.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We thank you greatly for your loyalty, continued business and recommendation. Your experience is very important to us and we hope to exceed our guests expectations. Thank you again and we look forward to your every stay!

"Best facility in Keenewick"

5
30/11/2017

This Best Western is one of the top motels in the Washington area. The check-in, rooms, amenities, and breakfast are all first class. You can't go wrong choosing this property and the location is great at the corner of 27th St and Hwy 395. Very easy to locate

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for staying at the Best Western Plus Kennewick Inn and for the great review! We hope you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Nice motel in Kennewick, WA"

5
26/11/2017

The motel was clean and well cared for. The breakfast had plenty of selections and was nicely presented. Our 3rd floor room was very quiet. Its location was convenient to travelers using I-82 or Why 395.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for choosing the Best Western Plus Kennewick Inn. We were honored to have the opportunity to take care you. Please come see us again next time you travel to our area!

"Stayed Here for Thanksgiving"

5
25/11/2017

This is a really nice hotel. We were able to use our Best Western rewards points and received two nights free in a suite. They serve a nice hot free breakfast. My husband raved over their bacon! The suite was large with a fire place and separate Jacuzzi (which we didn't use). The bed was wonderfully comfortable. The room came with a frig, microwave, and coffee pot. The pool and hot tub areas were clean and spacious. We will definitely stay here again. Our complaints were few. The first morning we barely had any hot water, so that was annoying. And there wasn't a magnifying mirror attached to the wall in the bathroom. Plus the blow dryer was in a bag instead of one attached to the wall. Thought that was odd. Oh, and only one sink in the bathroom. We are used to hotels that have all that.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Our rewards program is great and is getting even better! With the current promotion being able use only 10,000 points for a free night has been a big hit as well as the $10 travel card promo. Thank you very much for choosing to stay with us. We do apologize for the inconveniences during your stay. Hot water is in high demand during the morning at times but is a rare occurrence. The blow dryer in a bag was a company response to the many requests from guests wanting the blow dryer to be used anywhere in the room. Thank you again and we hope to have the opportunity to have you here with us again next time you travel to our area.

"An Oasis after a hard day's drive!"

5
23/11/2017

Excellent property. Dinner was included (every Wednesday they provide free dinner to guests), items for purchase (beer, snacks, etc. were reasonably priced). Breakfast was one of the best we have ever experienced at hotels in many countries that we have traveled. All in all....a very rewarding stay!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to share your experience with us at the Best Western Plus Kennewick Inn. We are very happy to have the opportunity to take care of you and we hope to have you stay with us again!

"Best Western Hotel in Kennewick Wa."

5
20/11/2017

I was very pleased with the staff of this hotel. The location was easy to find and close to restaurants, gas stations etc. The best breakfasts of any other hotels I have visited. Would highly recommend it.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your experience is very important to us and we value your feedback. Thank you very much for choosing to stay with. We hope you will come back and see us again soon!

"Superb ......The Best Best Western"

5
17/11/2017

Friendly, professional front desk staff...lovely room....pet friendly. Clean as a whistle and the best breakfast we have ever had in a Best Western. All staff were proud of their job and excelled in customer service. Will definitely return.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have had the opportunity to take care of you and thank you for the great review. We look forward to having you here with us again!

"Great Hotel"

5
17/11/2017

Great location, the best part is the breakfast, they do a wonderful job, scrambled eggs, bacon, sausage, biscuits and gravy, toast muffins, bagles, fresh fruit, cereal, fresh coffee, waffles and the tastiest of all, fresh cinnamon buns, it all looked awesome and the meal I had was.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We know how important a good breakfast is for many travelers and we have worked hard to provide the best quality breakfast items possible. We are very happy see how well you enjoyed your stay and we hope to see you again soon!

"A great property"

5
11/11/2017

This hotel is in excellent condition - well maintained and very clean. The breakfast is among the very best complimentary breakfasts you will find anywhere. There was a wide variety of choices available, although the scrambled eggs are "instant microwaveable." The room was large and spacious, the bed was comfortable, everything worked well. The kids enjoyed the large indoor pool. Nearby are many restaurants and shopping, including WalMart.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We hope you were able to enjoy all we have to offer. We sample and taste test our breakfast products to ensure we are providing the best breakfast possible. The scrambled eggs are a real liquid egg product, Papetti's brand Easy Egg Breakfast Blend Scrambled Egg Mix. The eggs are pan cooked fresh every day. Thank you again and we hope to have you stay with us again soon!

"Don't waste your trip"

5
09/11/2017

STAY AT BEST WESTERN FOR A REALLY GREAT TIME. Turn your business trip into a vacation. GREAT STAFF, GREAT ROOMS< CLEAN, food is great. home made cookies, freindly staff. I wish I lived at the Best Western. Life would be sweet.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you so much for your review. We strive to provide the best guest experience possible. It is important to us that our guests feel at home. We hope you were able to enjoy all we have to offer and we hope to see you again soon!

"THE BEST BREAKFAST"

5
23/10/2017

So many choices coupled with so much quality. This breakfast had so many more options than any other Best Western or any other hotel/motel we have stayed in. Karina, the person in charge of this area, is THE BEST. She is organized, pays attention to detail, and makes sure things are right. In checking out, what we experienced breakfast wise, was on a daily basis and not just on a weekend. If you want a quality stay and an outstanding breakfast, I heartily recommend and endorse this Best Western. When we return in the future, we will definitely stay here.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review and we look forward to seeing you again!

"Great hotel"

5
19/10/2017

Pleasantly surprised. The breakfast selection is varied with someone there to make you a custom omelette. You can also make your own waffles and pancakes. The hotel is really nice and spacious. They have two indoor heated pools and sauna. One of the better hotel options in the Tri-cities area!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"YAY"

5
18/10/2017

It was a great experience. I really enjoyed my time there and I slept really well. Thank you Best Western for that experience. My wife and I would love it if you could tell us where you got the pillows because they were so comfortable.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review. We are very happy to have the opportunity to take care of you and we hope to see you again soon! Our pillows are purchased through one of our hotel supply vendors. If you would like, you can purchase the pillows through us and we can ship them to you. Please feel free to contact us at any time to discuss purchasing details.

"FELINE 5 Paw approved !"

5
17/10/2017

So I had stayed here once before so i planned to stay here again enroute to my destination. What I did not include in my thought process or travel plans was having a cat recovering from surgery It was a 1,000 mile one way trip in total . MY CAT LOVED THIS PLACE He sat in my lap and purred while we watched TV and he was able to relax . The breakfast was outstanding . Above most BW . My cat really enjoyed the ham ! I was concerned he was going to be scared or nervous or smell dogs since they are pet rooms . But that did not happen ! Total 5 Paw! Will return

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are extremely happy to hear how well you both enjoyed your stay. We hope you were able to take advantage of all we have to offer. Please come see us again next time you travel thru our area!

"We enjoyed our stay!"

5
17/10/2017

We have stayed at this hotel many times when we have been in Kennewick. I've never been disappointed with the service or the room. The location is excellent as it is right off Hwy 395 yet very quiet and easy to get to The complimentary breakfast is the very best we have ever experienced in any hotel that we have stayed. There's a Wal-Mart, gas station, McDonalds, Home Depot and other shopping establishments within walking distance of the hotel. They are very pet-friendly as we had our little Pekingese with us and she attracted a lot of attention from the staff as well as other guests! We will definitely stay there again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay at the Best Western Plus Kennewick Inn. Your experience is very important to us and we are very happy to see how well you enjoyed your stay. We hope to have the opportunity to have you here again soon!

"Great place to stay"

5
16/10/2017

Wonderful place. I believe this is my third stay here and each time the experience has been good. The staff is wonderful and they go out of their way to get all you need. Great location especially if you are coming in from the south such as I-84 via Umatilla, as it is just on the edge of the city. Closte to Walmart, Home Depot, McDonalds, Walgreens, restaurants and also close to Fred Meyer. Starbucks is just across the street

"great for an overnight stay"

4
15/10/2017

we were greeted very nicely and offered our water and treat on arrival. we asked for a main floor room and were given one. the hotel was nice and clean and parts were newly renovated. the room was fine. pool and spa nice good breakfast great location.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. Thank you for taking time to provide your review. We hope you will come back and see us again soon!

"Kennewick"

4
09/10/2017

Very nice place! Room was well equipped and very clean. We requested a ground floor room which we were given. The pool area was nice but very strong chlorine smell. The hotel is a good location, close to restaurants and other places of business.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Kennewick Inn. We hope you were able to enjoy all we have to offer. Please come see us again soon!

"Good Breakfast at this Hotel and close to golf course"

4
09/10/2017

The breakfast was very good, especially the Bran Muffins and Cantaloupe. There is a very scenic 18-hole putting course nearby. (Canyon Lakes Golf Course) Hotel is a little too close to the freeway. Rooms on the first floor are probably the quietest

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your review. Your experience is very important to us and we hope that you were able to take advantage of all we have to offer. Please come see us again next time you travel to our area!

"Olympia Grandma"

5
09/10/2017

Service is always great, rooms clean and comfortable, the food is outstanding. Pleasure to stay there. I take my grandchildren on several trips a year and we always stay at Best Western no matter the state or city. We find a best western.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean friendly and fun place to stay"

5
09/10/2017

Clean rooms and friendly helpful staff. We have paid much more and enjoyed ourselves less. Easy access to all highways and any entertainment areas in the Tri-cities. We will return to this Best Western Motel and continue to use their services for our family gatherings.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We greatly appreciate you taking time to provide your review. We are excited to see how well you enjoyed staying with us and we look forward to seeing you again soon!

"Best Western Kennewick"

5
06/10/2017

This is another one of our great experiences with Best Western, it is in a great location, and easy on and off to the freeway. Staff was very friendly and very helpful. If it is great place for a week day or weekend get-away.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for choosing to stay at the Best Western Plus Kennewick Inn. We greatly appreciate your feedback. We hope to see you again soon!

"Best Western"

3
05/10/2017

Upon my arrival the hotel there was a lady sitting out front toking away on a joint, not a good start to my stay. The check in staff was very friendly and I felt that they appreciated my business. The room that I was placed in was sufficient but soon there came an overwhelming smell of marijuana. It seemed to be coming from the room next door. I tried to go to the front desk to discuss my concern but the gal was to busy trying to flirt with on of the other staff to notice that I was there. After a couple of minutes I decided to leave them alone, at this time I began feeling a bit awkward. I went to the Walmart located behind the hotel to get some sort of air freshener to tame down the marijuana odor so I could continue doing the administrative work that I was there to do. This obviously an isolated incident but I would have felt much more welcome had the office staff noticed that I was there. My suggestion is if you stay at this hotel stay away from rooms at the end of the hallways. P.S. when I was exiting the hotel I noticed that the manager was making sure that the maids and some other staff had a chance to eat some items from the breakfast area. I felt that was very honorable and generous. Kudos to the manager.

"First time here, will definitely come back"

5
04/10/2017

We came here because, on this trip, we traveled with our dog and it is pet friendly. To our pleasant surprise, it is much more. The staff greeting us were very friendly and accommodating. We arrived early and they worked to find a room that was ready even though short of housekeeping staff. The room was quiet, though like so many hotels, there are multiple sources of ambient light that affects my wife. The hotel is clean with ample parking and easy to find. It is close to restaurants. The breakfast was the clincher, however. Very large variety of offerings, all tasty. One of the biggest spreads I have seen at a chain hotel. I recommend it and will be back again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review. We are excited to see how well you enjoyed your stay with us and greatly appreciate your feedback. We hope to have the opportunity to see you again soon!

"Dinner too! "

5
03/10/2017

Wow! Showed up to check in around six and they were serving Spaghetti dinner with salad, bread and cookies for free! Loved not having to make a dinner decision and find a place to eat after traveling all day! Wifi and computers were easy. Slept well. Family said fan in their room was loud, ours was fine. We were on highway side and traffic noise was loud at times. Pricey, but includes breakfast and dinner, so with it! Didn't make it to pool, but always a nice option! Would recommend and would stay again, but would ask for room not on highway side.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to review your stay. Your experience is very important to us and your feedback helps us to provide better overall service. We hope to have the opportunity to take care of you again!

"Couldn't be better!"

5
02/10/2017

We are retired and travel often. This hotel has the most friendly and accommodating staff we've ever encountered. Rooms were large, super clean, and the breakfast was outstanding. Will make it a point to stay here whenever our travels take us this direction.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are extremely happy to have had the opportunity to take care of you during your stay. Thank you for your review and please come see us again soon!

"Clean and comfortable"

4
01/10/2017

Great hotel, good location, pet friendly, clean and comfortable room, quiet air conditioning. Wish the fridge had a freezer but not a problem. Very good breakfast, staff was nice and very helpful. Will stay here again when in the area.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review. We hope you were able to enjoy all we have to offer and we look forward to seeing you again!

"Clean, nicely kept hotel with fantastic breakfast"

4
25/09/2017

We stayed the night at this hotel because we went to a family members wedding in Kennewick. The hotel was very homey. The beds felt nice at first but we both woke up with sore backs. Not the right beds for us but I'm sure they'd be perfect for someone else. The breakfast was fantastic. Plenty of good eats to choose from. The pool was cold but the hot tub was perfect. Our stay overall was good.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to provide your review. We hope you were able to take advantage of all our great amenities during your stay. Your experience is very important to us and we hope to have the opportunity to provide you with an exceptional stay in the future!

"Nice Hotel, Nice Room & Free Hot Breakfast"

4
25/09/2017

Best Western Plus in Kennewick, a mid-range priced hotel, provides a lodging experience on par with the best of hotels in this group. The exterior of the building and reception area are inviting, the room is large and well-appointed with modern furnishing, a comfortable bed, microwave and mini-frig. Clean and cool, the room provided a welcome and restful retreat. In the morning, I enjoyed the free hot breakfast offered with the standard fare of coffee, juice, eggs, bacon, waffles, yogurt, etc. Check-in/out was fast and efficient, and staff was friendly. If in the area, I would happily book here again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your review of the Best Western Plus Kennewick Inn. We are very happy to see that you enjoyed your stay and we hope to see you again soon!

"Attractive property, good value"

4
24/09/2017

The hotel is well located, clean and comfortable. The number of electrical outlets is acceptable, but the speed and reliability of qifi could be better. The staff is competent and considerate. Breakfast is better than most at this type of property, although a better selection of fresh fruit would be welcome.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to review your stay with us. We hope to have the opportunity to provide you with a superior stay in the future!

"Convenient place to stay in Kennewick"

5
23/09/2017

Rooms are clean, comfortable and spacious. Hotel staff are pleasant and welcoming. Price point is very good, compared to the Oregon Coast. Breakfast buffet the best we have had at a BW, lots of selection.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. We hope you were able to enjoy everything we have to offer. Please come see us again next time you are traveling to our area!

"Best Western Plus - Kennewick"

5
21/09/2017

I love this hotel, the price is right and everything about it is very nice. They have an excellent breakfast bar in the morning with hot and cold foods, I was able to eat within my healthy restrictions. The indoor pool is a good size. The rooms are spacious. There is a Walmart in the back of the building. You will need transportation for other shopping.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn and for taking time to provide your review. We are excited to see how well you enjoyed your stay. Please come back and see us again soon!

"Has to be one of the best hotel in the Tri-Cities area, and affordable."

5
20/09/2017

On our extended trip, the best western plus Kennewick Inn was by far the best in every way. Pleasant helpful staff, extremely clean and spacious with very comfortable beds and furniture. The hotel is beautiful and fairly new. Our room had a refrigerator and microwave and large TV. Their wifi worked well. We had no outside sound issues. We will always use this hotel when we are near the area. It was so reasonably priced, we were surprised. The breakfast was the finest on our entire trip.

"Exceptional to the highest standards"

5
19/09/2017

Who would expect such a high excellence in mid state city of Kennewick? We were blown away from the entrance to the room. Although we didn't have time to use the fitness room or pool, they looked totally inviting. The warm cookies after our evening stroll was a homey touch. Excellent restaurants were very close. Very convenient to get to and from the freeway. WOW visit.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very thankful for your review and it makes us excited to see how well you enjoyed your stay. We strive to provide our guest with the best experience possible. In doing so we have completed a significant remodel and added additional amenities. Thank you again and we hope to see you next time you are in our area!

"Nice hotel for a stopover."

5
17/09/2017

I stayed at this hotel while visiting relatives in Kennewick. I had a very nice suite in this hotel. I got a good night's sleep each night that stayed at the hotel. The free breakfast each morning was excellent.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"Excellent place to rest"

5
16/09/2017

Escaping the smoke from the wildfires we drove our motorcycles to Kennewick needing a break. This BW was the best choice. Great staff welcoming us, room spacious and clean, pool and hot tub area to relax and a quite room to sleep over. On top a great breakfast buffet to start the new day afresh. We'll definitely come back when we'll return to this area.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to know that we were able to take good care of you during your stay. Your experience is very important to us and we hope you were able to take advantage of all we have to offer. We look forward to seeing you again!

"First class Breakfast As always."

5
14/09/2017

Not my first time me at this property ,,, as always,,warm welcome an excellent service from staff. Breakfast is great an a quiet nights rest. Work out gym An pool indoors. Spacious rooms An comfortable.

"Motorcycle trip"

5
11/09/2017

Excellent staff, very friendly and helpful. Very good motorcycle secure paring. Clean, well kept property. Not a lot of walking distance dining establishments. Easy acces on entering Kennewick. Definitely recommend this place.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are very happy to have had the opportunity to take care of you and hope you were able to enjoy all we have to offer. Please come see us again next time you are in our area!

"High quality for good price."

5
10/09/2017

Excellent breakfast buffet; best we have had at a hotel. Staff friendly and helpful. Immaculate, quiet and peaceful rooms. Staff patiently helped me change my reservation over the phone, find directions for where I needed to go to find just what I needed, and helped me check in for our flights home. Honored my type of room request. Everything neat and clean.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have had the opportunity to take care of you. We hope you were able to enjoy all we have to offer. Please come see us again soon!

"breakfast is GREAT"

5
09/09/2017

breakfast is outstanding better than a resteraunt almost like mom makes great taste, hot, many options, and the lady that cooks and sevices it , does a wonderful job, the beds are very comfy and updated

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Over the years we have added items, sampled for best taste & quality and listened to our guest recommendations to provide the best breakfast possible. We are excited to see how well you enjoyed breakfast and hope that you were able to enjoy all our other great amenities. Thank you for staying with us and We hope to see you again soon!

"Deligthful Surprise"

5
06/09/2017

The people and team at this hotel knows what quality, attention to detail and organizing around the customer experience is all about. Despite the location being only on the way to another destination and not something I'd consider otherwise, this is the best Best Western ever.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for taking time to provide your review of the Best Western Plus Kennewick Inn. We hope you were able to enjoy all our great amenities and hope to see you again next time you travel thru our area!

"Consistantly Good"

4
06/09/2017

I have been staying at this hotel at least 15 times a year for 7 years now and it only gets better, service, appearance, gym and food all improved over the last 7 years. I love knowing that I will get a great experience every time!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your loyalty to us and for taking time to provide your review. We strive to provide the best guest experience possible and we are very happy to hear how well you enjoy staying with us. We look forward to seeing you on your next stay!

"Good Stopping Point"

4
05/09/2017

We stay here a lot when traveling to see family, as it is right in the middle of our drive. The place is well lit, feels very safe, is clean and well-maintained, and the staff is always really friendly and helpful. My kids like the pool. We just got a puppy and they accept pets, without gouging us on the pet fee, so that is a huge bonus.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us. We are very happy to have had the opportunity to take care of you. Please come see us again next time you are in our area!

"Nice place with excellent breakfast"

5
03/09/2017

We stay in Best Westerns often and this is one of the nicest ones we've been to. The staff is very friendly and helpful. Also, the breakfast is very good here! It's in a good location for access to anywhere in town. We have stayed here before and we will definitely stay here again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us and for taking time to provide your review. We definitely look forward to seeing you again!

"Beautiful hotel"

5
30/08/2017

Was so nice to have been upgraded to the king suite for my anniversary! The room was beautiful and so was the hotel. Check is was so easy and breakfast was amazing. Deffitently recommend this hotel to anymore. It is great for all needs. Excited to be coming back in the future. Had a great stay!!!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have been able to take care of you. Thank you very much for your review and we look forward to seeing you again!

"Wow Best Western is a great place to stay"

5
30/08/2017

This hotel is very very clean, with large rooms and comfortable beds. Towels are soft. Staff is very helpful. We had a problem with our TV remote and they replaced it pronto. They offer a hot breakfast daily with 24/7 coffee and on Wednesdays a complimentary hot dinner to boot. The grounds are well kept and clean. Pool and jacuzzi too. Thought I was staying at a resort. Very very nice.

"Great Stay"

5
29/08/2017

Everything about this Best Western was excellent...the friendly and helpful staff, the room, the bed, and the breakfast. This hotel is easy to find, and we will use the facility again. The exercise room is well-equipped, and pool was in great condition.

"Recent Stay"

4
28/08/2017

Good but could improve on Reward Information and Presentation. Clean hotel. Breakfast is probably one of the best things about this hotel. Seems overpriced for the value of the room compared to similar in the industry.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If you have recommendations on the rewards presentation and information, we would greatly appreciate the feedback. Please feel free to contact us at any time. We hope you will come back and see us again soon!

"Great hotel Tri-Cities, quiet rooms & great breakfast"

5
26/08/2017

On my way to the 2017 Solar Eclipse, I spent the night before here then drove to Durkee Oregon for the event. So, I was needing a good quiet place to hit the sack early. Behind the hotel is the Walmart -not close, but maybe 100' or more to the parking lot and farther to the building -it wasn't a problem for me. It was stone dead quiet in the room. The bed was great, new, not soft or too hard for me, lots of pillows for head support & one for my side where I had Gallbladder surgery the week before. The room is secure w/ a good lock, door closer so door doesn't slam -waking the neighbors etc. Extra pillow & blanket in the closet along with iron & ironing board, Nice décor, not worn & looks new, good lighting. Bathroom has hairdryer, good shower with good flow & adjustability. Wet bar in room w/ sink, fridge, microwave, coffee maker w/supplies. Nice furniture & desk w/ office chair. TV has all inputs (though didn't try them) -Component, XY, HDMI. The desk has a 3 plug outlet unit on top. Clock radio on bedside has 2 outlets and 2 USB's. A/C unit has wall thermostat & ran quiet. The morning breakfast -I had too little time to fully enjoy, but there is a TV w/ news on the wall, good variety seating. Bacon & Sausage, Potatoes, Biscuits & Gravy, scrambled eggs -done well not powdered. Waffle maker, waffle maker of 4 small ones, auto pancake maker, juice -various kinds. A very good breakfast buffet that you don't see too often. I recommend it and will plan to stay there again in the future.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We greatly appreciate you taking time to provide your review of the Best Western Plus Kennewick Inn. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are excited to see how well you enjoyed your stay and we hope you will come back and see us again soon!

"Pet room (#102) smelled like a pet room..."

3
23/08/2017

Source of the odor was probably moisture getting under the bathroom floor tiles and causing mildew/mold issues. The floor tiles between the sink and the toilet is missing so much grout between the tiles that you could see the plastic spacers used to space the tiles apart during initial tiling. Simple maintenance fix that just needs to be done. Otherwise, happy with stay. Staff was friendly. Parking was plentiful. Lots of good restaurants nearby. Close to freeway. Rooms were quiet and the AC worked well.

"Pleasant and clean"

5
22/08/2017

Beautiful lobby, lots of green grass surrounding building, clean and well-appointed rooms. The bed was quite comfortable. This was a convenient location for our visit. Exactly what we expected from a Best Western Plus.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. We are very happy to hear how well you enjoyed your stay with us and hope to have you here with us again soon!

"Fantastic Hotel in Kennewick"

5
22/08/2017

This was a fantastic place to stay: the staff were super helpful the room comfy and clean (especially with the whirlpool tube), and the breakfast was delicious! Would definitely stay here again if I find myself in the area.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"Water features"

4
20/08/2017

Great spa tub in room. Great pool and spa in pool area. It was all about the water. We really enjoyed the grounding the water features provided us after a long windy day in the car. totally grounded the negative ions that had built up. Sweet!!!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for providing your feedback on your stay. Your experience is very important to us and we strive to provide the best guest experience possible. The feedback you provide allows us to work on any areas that will allow all of our guests a more exceptional experience. We hope you were able to take advantage of all we have to offer and hope to have you stay with us again soon!

"Great Place!"

5
15/08/2017

As BW Plus' go, this was one of my favorites. The breakfast was, for some reason, better than most. The room was large and comfortable. Very clean and well-kept. Not in the most charming area of time, but this place made it all good!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for staying with us! Your experience is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We know breakfast is very important to many people so we strive to provide the best breakfast possible. Thank you again and we hope you will come back and see us again soon.

"Always Good"

5
15/08/2017

I stay here regularly for either business or as in this case for fun. This time I had 2 other adults with me one elderly who has limited mobility. The room was big and easy to get around. We even got a shower done for the elderly person pretty easily. Love that the pool is 24hrs per day! It turns out they now serve dinner but only on Wednesday nights. Love it.

"Outstanding!"

5
13/08/2017

My husband and I stayed here on our wedding night in October. The staff was very accommodating and the Honeymoon Suite was incredibly spacious. The bed was very comfortable and the hot tub/fireplace in the room was awesome. The breakfast they offered was one of the best spreads we've had while travelling. It was a great experience! The only sour note we had was that the rooms little trash bin hadn't been taken out before we got in there, I'm assuming the clean people just forgot and they had given us a complimentary bottle of sparkling cider but didn't leave us a bottle opener to open it with but when we called the front desk the night manager came up very quickly with a bottle opener and also took out the trash. Even so I don't really have anything negative to say about the hotel. We would definitely stay here again.

"Nice visit"

4
10/08/2017

It was a comfortable stay. The weather was hot but the AC worked well. The kitchen was great. We cooked a pizza in the oven. There was shopping nearby. The staff was very friendly and helpful. Check-out was quick.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Pleasant surprise"

5
07/08/2017

Cleanest hotel room I've experienced for a while and I'm picky! Great breakfast and I'm picky! Most comfortable bed ever and I'm picky! Highly recommend and will seek out Best Western plus from now on!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"A very pleasant overnight stay"

5
06/08/2017

This hotel puts the "Plus" in Best Western Plus! The room and public spaces are fresh and bright and its location adjacent to Hwy 395 is a big plus. The breakfast was very well presented - many choices, and the staff person was readily available to keep items supplied and to help with requests. The front desk staff were efficient and friendly and there are several restaurants within walking distance. I'd definitely stay here again!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We hope you were able to enjoy all of our great amenities. Please come see us again next time you are in our area!

"Great Experience"

5
06/08/2017

We had a very positive experience at Best Western Plus in Kennewick. The room was very clean, comfortable and spacious. We appreciated that it was pet friendly with access to a nice lawn space to take our dog. The pool area was great with twenty-four hour access. There were plenty of good quality breakfast choices and the dining set-up was pleasant. Our family will definitely stay here again if visiting the area.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Unexpected luxury"

5
04/08/2017

Beautiful hotel in and out Best Breakfast décor, service and food choices All BW's are not alike....check out the BW on line as to what to expect and compare to your needs and CHECK YOUR BILL BEFORE YOU LEAVE...bad experience in Cody WY

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A perfect stay"

5
03/08/2017

This is a great hotel. The best Best Western I have ever stayed in. A full buffet style breakfast is included with a great selection. In room Seattle's Best Coffee, how can you beat that? Indoor pool is very nice, and the hot tub is actually hot. Staff is very friendly and helpful. Rooms are clean, beds are comfortable. Free daily newspapers for those of us who still read them. I have stayed in this hotel several times and am never disappointed.

"great stay"

4
31/07/2017

The hotel was great. Had nice rooms and plenty of space. Great with grandchildren. They had a nice pool for enjoyment and the internet allowed quick and easy access. Breakfast offered lots and variety for everyone's taste

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. Your experience is very important to us and we hope you were able to enjoy all of our great amenities. Please come see us again next time you are in our area!

"Great Breakfast"

5
30/07/2017

HOG member benefits lowered my room rate and I parked by bike under cover. Very polite and helpful staff. Best hotel comp breakfast ever. They could do a little better job with signage between hotel and Hwy 84 to help travelers find the hotel.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent AAAAA"

5
26/07/2017

Loved staying at the Best Western in Kennewick. If I pass that way again I will definitely stay at your this beautiful Inn. Wonderful, happy and helpful staff, beautiful spacious room, awesome breakfast. I highly recommend staying here AAAAA service and guest rooms.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick. We excited to see how well you enjoyed your stay. Our goal is to provide the best experience possible for our guests and we hope we achieved that for you. We hope to have you stay with us again!

"Stay at kennewick Best Western"

5
24/07/2017

We had great rooms, very friendly staff, rates were great, and breakfast presentation was excellent! We will stay again on our next trip. We highly recommend this property to our friends and family. Overall wonderful.

"My favorite !"

5
22/07/2017

I love staying at this hotel, staff is always very nice and accommodating. The breakfast is hands-down the best free breakfast you'll ever find, great hot food and cold food choices, and great quality.The rooms are nicely decorated and enjoyable to be in. The rest of the hotel is kept up very well. Rooms always feel clean. Hotel is conveniently located to the interstate.... that about covers it !

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for the great review. We hope you were able to take advantage of all we have to offer. Please come see us again next time you travel to the area!

"A Welcome Surprise"

5
21/07/2017

I tend to go for the higher end of moderately priced hotels and never thought of Best Western in that category. We tried the Best Western Plus while on a return trip from Montana to California, and it was the only one of the hotels we visited that exceeded all my expectations. For a moderate price, we got a new, clean, well decorated room with jacuzzi as well as full bath. The bed was very comfortable, after the poor beds (too soft, sagging, etc.) at other hotels. What a relief for a sore back! Staff were so very nice, and the air conditioning was blessedly cool but not noisy or drying. What a relief on a scorching day! We didn't use pool or exercise room, but the breakfast (included) was one of the better meals I've had at any price. Couldn't believe the biscuits and gravy--as good as I would make myself. This place is a great value but most of all, it rejuvenated us for another day's drive. Location was near freeways but not too close, with other businesses nearby. Good job; good management.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for taking the time to review the Best Western Plus Kennewick Inn. We are excited to hear how well you enjoyed your stay and we hope to have you here with us again!

"Best BW hotel I have stayed at"

5
16/07/2017

We came to the hotel as a group of families for a baseball tournament. The front desk was on top of everything, speedy check-in, all were very friendly and helpful. The hotel was very clean, great amenities for the kids, and an amazing breakfast. I will stay at this hotel again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are excited to hear that you enjoyed your stay and thank you for choosing us! Please come see us again next time you travel to our area!

"More bang for the buck"

5
16/07/2017

I booked a room here at the last minute on a trip for work - heading to a wild fire. The government rate was SIGNIFICANTLY lower than other hotels and the front desk clerk was AWESOME when I showed up after 10 PM.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us. We hope you were able to enjoy all we have to offer. We hope to see you again soon!

"Comfortable and New"

5
16/07/2017

We thoroughly enjoyed this hotel; brand new amenities, comfortable beds and fresh decor. I appreciate the grand staircase in the lobby to walk upstairs. The staff were pleasant and helpful. Excellent breakfast!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for the great review of the Best Western Plus Kennewick Inn. Your experience is very important to us and we hope we have provided you with the best overall experience possible. We hope to see you again next time you travel to this area!

"Work trip to Tri Cities"

5
16/07/2017

Very nice, clean hotel. Friendly staff. Would recommend this as a hotel to stay at if ever in the Tri Cities area. Had never stayed in the area before, just passed through. Great location to everything from nice sit down restaurants, to fast food. Less than 10 miles to the airport so close but not in a noisy flight path.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to provide your review. Your experience is very important to us and helps us to provide better service. We hope to see you again soon!

"Will be back"

4
11/07/2017

All the things we need in a business hotel are there clean, safe, and easy to work with. The family that owns the place bend over backwards to accommodate us. There is not a ton of options close for eating but there is a really nice coffee shop close by.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your review of our hotel. We hope you enjoyed your stay and all we have to offer. We hope to see you again in the future!

"Great hotel at a convenient location"

5
10/07/2017

We stayed for two nights on a bike holiday over the July 4th holiday. Great hotel, super friendly and helpful staff at a convenient location. Rooms were good and the morning breakfasts were great. Will stay here again. Highly recommend.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for reviewing our hotel. We are excited to see how well you enjoyed your stay. We hope to see you again soon!

"Excellent property"

5
10/07/2017

This is an excellent property and a great value because the rooms are clean, well appointed, and the public areas are well maintained. The breakfast area is a little small but the breakfast offering is the best ever. I believe this is the hotel breakfast I have ever experienced. The only limitation is the eggs were not cooked on demand but all the food appeared to be made fresh and was well prepared. These folks worked hard to get us in our room early.

"Great place to stay"

5
10/07/2017

Had a great experience. Would recommend to anyone traveling a far distance. Easy access.. Staff friendly, accommodating and very informative. Would definitely stay there again. Slept well with husband and pup. Yes, dog friendly.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are excited to see that you enjoyed your stay with us. Please come see us again next time you are in our area!

"Best Western in Kennewick"

4
08/07/2017

We have stayed here several times now and always enjoy it. Had a ground floor room for the first time and it was very quite. Always enjoy the breakfast, though I wouldn't say it's exactly free as the rates go up every time we visit. Are planning a trip in August and booked at another hotel because the rates were way lower.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us. We hope you enjoyed our newly remodeled public spaces and all of our great amenities. We hope to have the opportunity to have you here with us again!

"Loved it and will stay again , with you"

5
03/07/2017

Clean, modern and staff went above and beyond to make our stay there perfect. It was by far the best breakfast we have had at hotel. Everything was hot and tasty. There was a person there to assist the whole time. The front desk staff were beautiful young women with great sense of humor. They made sure that our room worked for us as we our getting on in age.

"satisfied"

5
30/06/2017

another great weekend of softball and enjoyable stay. Staff was nice there was 3 teams staying in the hotel and there was some girls from some of the teams running up and down halls I thought they did a nice job of putting notes under all the teams doors to remind them of the hotel policies

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review. We hope you were able to take advantage of all we have to offer. We look forward to seeing you again!

"Perfect getaway"

5
29/06/2017

Great hotel with oustanding staff. Very clean, great rooms, and a well laid out breakfast area. We stayed in a king suite for an evening and it was wonderful. The only downside was the view from our window was mainly air handling equipment. But I didnt stay there for that view.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for review. I absolutely agree, the air handling equipment is not pretty. We do apologize for the design flaw. We hope you took advantage of all we have to offer. We hope to see you again soon!

"Mid Way Stop-over"

5
27/06/2017

This was perhaps the BEST Best Western we have ever stayed at, & the LEAST expensive!! What a deal!! All services were great - front desk staff even recommended a local restaurant where we received an additional 10%! Would definitely stay here again if we were passing through!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for taking time to provide your review. We hope you were able to take advantage of all we have to offer. Please come see us again soon!

"All Good at BW Kennewick!"

5
27/06/2017

Used points for a stay at BW Kennewick. Staff helpful and friendly. Best breakfast experience EVER at a BW property. Good location, walk to several types of stores, restaurants. Took lots of points to get the room at no cost though. :-(

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"Very nice place"

4
26/06/2017

Every time we pass through town and need a place to stop we stop here. The pool and hot tub are always clean and a great place to relax before getting some shut eye. The breakfast is very good compared to other places we have stayed. will stay here again

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Worth the stay and would recommend it."

4
25/06/2017

Very nice hotel, easy access to hotel, pool area was very nice, rooms were out standing and very quit from the out side, breakfast options were outstanding too, and along with the staff that were very helpful.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much your your review. We are happy to have had the opportunity to take care of you. We do hope that you were able to take advantage of all we have to offer as well. Please come see us again next time you are in the area!

"Skater"

5
22/06/2017

Very nice hotel and friendly staff. Would stay there again. Check in and check out was simple and efficient. The room amenities were good and we had no problems with the Internet connection. We were able to get a good nights sleep after a long drive.

"Leisure"

5
18/06/2017

When staying in Kennewick we always stay at the Best Western Plus Kennewick. It's always clean and inviting. The staff is always helpful, the breakfast is very good and lots of food. We highly recommend this hotel.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your loyalty. Your experience is very important to us and we are excited to hear how well you enjoy staying with us. We look forward to seeing you again soon!

"A great value"

5
18/06/2017

Very convenient and, even though it is near a major highway, it is very quiet. Rooms are clean, spacious and well-appointed. The mattresses are very comfortable. The pool is great at the end of the day.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. We hope you were able to enjoy all we have to offer. Please come see us again soon!

"Odd dog Friendly"

4
17/06/2017

Very nice hotel, all kinds of great amenities, clean, quiet,nice breakfast. While it was listed as dog friendly and they provided treats for our dog, there really wasn't a good area for the dog relief area. They indicated we could use any of the lawn out front, just seemed odd. Plus we had to walk the dog through the lobby every time we went outside. No issues, just odd.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your taking time to provide your review. Unfortunately the grass areas around the front of the hotel are not very spacious however we do have a little larger area next to the pond on the west side of the property that is a larger area. We try to place guests with pets near exits for convenience when possible and we do apologize we were unable to do so during your stay. Thank you again and we hope to see you again soon!

"GREAT LOCATION"

5
16/06/2017

Stayed here overnight during a wine trip. Excellent hotel - big clean rooms, great breakfast, good location with HopJacks, Bobs, etc. very close by. Only complaint...we hate Best Western pillows! There are plenty of them but they are not comfortable. Next time I'll bring my own and have absolutely nothing to complain about!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to provide your review. Your experience is very important to us and we hope you were able to take advantage of all we have to offer. We do apologize for the pillows. We have just recently began providing an extra, firm pillow so our guests have a choice. The pillow is currently provided in the room closet along with the extra blanket. We hope you will stay with us again and try out that extra pillow option. If you have any recommendations on pillows as well, we would like to hear from you. Thank you again and we hope to see you again soon!

"Business Trip"

5
12/06/2017

Very nice hotel inside and out. Staff was very friendly and professional. My room was amazing. I was very pleased with my stay. Just wished I could have stayed longer, I would recommend this hotel to all my friends and co workers. Next time I'm in town for business; I'll be staying here again.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are very happy to hear how well you enjoyed your stay. We strive to provide the best overall service and amenities to our guests and hope that you were able to take advantage of all we have to offer. We look forward to seeing you again!

"Great place to stay"

5
09/06/2017

This was a great hotel to stay at. Clean, comfortable and a nice breakfast. Hotel is also close to many restaurants and other stores. Staff is very polite and helpful and it's easy to get to the room.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are excited to hear how well you enjoyed your stay with us. We hope you were able to take advantage of all we have to offer. Thank you for taking the time to review our hotel. We hope to see you again soon!

"BW jacuzzi room - below expectations"

3
30/05/2017

The jacuzzi tub jets were almost nonexistent. The tub was also a little dirty. That was a major disappointment since that was the main reason for renting from this location! I'm sad that we will likely not return.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very sorry for the issues with the Jacuzzi tub. We are looking into the working order of the tub to resolve any issues it may have. Our guest's experience is extremely important to us and we want to make this right. We will be contacting you soon. We hope to have the opportunity to provide you with an exceptional experience in the future!

"Comfortable Beds and Outstanding Breakfast"

5
28/05/2017

If you want a great bed and the best breakfast ever, then this is the place. The bed felt like I was sleeping at home. This is something that usually never happens when I sleep on hotel beds. The breakfast is amazing. Bacon, sausage patties and links, biscuits and gravy, scrambled eggs, pastries, cereal. juice, coffee, water, muffins, toast, pancakes, waffles, and many more. Enough to feed your family, and then some.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for the review of the Best Western Plus Kennewick Inn. We are excited to hear how well you enjoyed our breakfast. It is definitely one of the highlights of our hotel. We hope you were able to take advantage of all we have offer. Please come see us again next time you are in the area!

"Excellent comfortable stay for us and our poodles."

5
21/05/2017

Clean, Friendly, relatively spacious, comfortable beds, nice lobby and breakfast area. We enjoyed our stay. our poodles appreciated the dog treats and the ample amount of green grass surrounding the property.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for staying with us. We hope you were able to enjoy all we have to offer. Please come see us again next time you are in the area!

"Great hotel"

4
21/05/2017

Good location with several fast food and dine in options within walking distance. Pet friendly and very clean with grass and a pond. No doggie station, so bring your own supplies to clean up after them. Hot tub, pool, and dry sauna are all large and well maintained. Staff was very friendly and helpful. Breakfast is a step above any other, all the standard eggs, bacon, biscuit and gravy, etc. But the meats are well cooked and you can tell they weren't just in a hurry to get it out. Cinnamon rolls under a heat lamp, fresh fruit. Large vehicle parking is available right out front (full size truck and 16' trailer were no problem).

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for providing your review of the Best Western Plus Kennewick Inn. We hope to see you again soon!

"Only Place We Stay"

5
16/05/2017

This hotel is clean, smoke free and feels like a safe place to stay with my family. Every time we stay in Kennewick this is where we stay. The rooms are clean, well taken care of and the staff have service in the facility.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us at the Best Western Plus Kennewick Inn. We look forward to your every stay and hope to see you again soon!

"Nice hotel, pet friendly, good location"

5
12/05/2017

Rooms were very comfortable, and nice area for our dog to do his business. Great location, lots of good restaurants close by, and a good breakfast in the morning with alot of choices, both hot and cold to get your day started.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for reviewing our hotel. We are very happy to hear how well you enjoyed your stay. Please come back and see us again next time you are in our area!

"Best Breakfast Ever"

5
11/05/2017

This is a superb breakfast buffet. Lots of choices and hardy enough for big eaters. Waffes, pancakes, muffins, eggs, meat choices, fruit choices, cereal and more! A complete coffee bar with flavorings as well! This is the best hotel breakfast buffett that we've ever found.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for reviewing the Best Western Plus Kennewick Inn. The Breakfast is one of our highlights at this hotel and is a very important amenity for our guests. We try to provide the most plentiful breakfast buffet possible. We are excited to hear how well you enjoyed the buffet and hope you were able to take advantage of everything we have to offer! Please come back and see us next time you are in our area!

"Great hotel - a bit pricey for a short stay"

4
06/05/2017

Great staff, nice ,clean room but a bit pricey for such a short stay. Breakfast was presented well, a plethora of choices, dining area was bright and clean but none of the items served were great. How ever, I'd book this hotel again if I could find it online for less than $150. a night.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for staying with us at the Best Western Plus Kennewick Inn. We hope you were able to take advantage of all we have to offer. Please come see us again next time you are in our area!

"hotel stay"

5
03/05/2017

wonderful accommodations, lots of good food, clean and friendly staff the pool was wonderful and lobby was clean and easy to access...the breakfast buffet was delicious and the satff assisted as needed Easy location and easy to access services around the hotel

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are excited to hear your experience during your stay with us at the Best Western Plus Kennewick Inn. Thank you very much for choosing us and we hope you were able to enjoy everything we have to offer. Please come see us again next time you are in our area!

"BWP Kennewick... a pleasure."

5
02/05/2017

Beautifully maintained landscape, clean and tidy rooms with plenty of amenities and the best variety of a complete breakfast we will be back again. From front desk staff, to breakfast staff, to the housekeeping staff, we were always greeted with smiles and a "hello" or "good morning". Well situated, comfortable clean beds and quiet. This was even at the motel being just about at full capacity.

"Fun times"

5
01/05/2017

I took my grandchildren to visit family in Kennewick. Our stay at the Best Western Plus was a lot of fun for them and me. Our room was a little dated but very clean and nice. The pool area was very clean and all excerise equipment was in good working order. The breakfast was awesome and so convenient. Will definitely be back.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us and we are excited to see that you enjoyed your stay. We hope you were able to take advantage of all we have to offer. Please come back and see us again!

"Wonderful Hotel!!"

5
30/04/2017

This is a very nice hotel and property with wonderful staffing. My wife and I have stayed here a dozen times since the property opened and have never been disappointed. The newly remodeled breakfast area is very attractive and functional. Breakfast was very good as usual.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are excited to hear how well you enjoy our property and look forward to your every stay with us!

"Last night of long trip"

5
27/04/2017

We were returning to Seattle area from a vacation to AZ. This was to be the last night on the road and was looking forward to a relaxing stay. Found the hotel convenient to the freeway, excellent exterior and surrounded by many food and gas options. Great quiet room, clean and well decorated. After a very good breakfast we hit the road for home.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We are very happy to have been able to take care of you on your long road trip. Thank you so much for staying with us and we to see you again next time you travel thru our area!

"The best BW Hotel - Kennewick!"

5
24/04/2017

We stayed at 4 Best Western hotels on our road trip and this was by far the nicest one. The property is new, the beds were super comfy, the rooms well-appointed, the staff was very friendly and the hot breakfast was very good. I highly recommend staying here. Can't say enough about this place.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We try our best to go above and beyond in providing exceptional accommodations. We hope you were able to take advantage of all we have to offer and we hope to see you again soon!

"Great Stay"

5
23/04/2017

I used my Best Western Rewards points. It was easy to get a reservation over the phone. I had an excellent room and the bed was one of the best I've had at a hotel. Good breakfast too. Loved the free cookies, snacks and water provided!

"Great Stay!"

5
16/04/2017

This is great place to stay. Staff was amazing, the remodel was great as was the pool and spa area. The rooms where clean and large, and the included breakfast was better than a lot of restaurants. Definitely recommended!

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are excited to hear how well you enjoyed your stay. We hope you will come back and see us next time you are in our area!

"Clean, simple and good staff"

3
15/04/2017

For a traveler that is looking for a place to rest their head for a night I would suggest coming here. It is right off a major highway and easy to find. For those that do not want to search for a local run restaurant there are plenty of options in the area as it is right by an mall and chain restaurants. The hotel is clean with good upkeep. The staff is friendly and helpful. The free breakfast breakfast was simple with scrambled eggs, bacon, sausage, waffles, different types of toast fruit and yogurt. This was one of the better Best Westerns I have stayed at.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for your review. We greatly appreciate your business and hope you had the opportunity to take advantage of everything we have to offer. If you have any additional feedback on how we can improve our services, please feel free to let us know. We hope to see you again next time you travel to our area.

"Handicap Friendly"

4
13/04/2017

Finally, a pool lift chair that actually worked! Staff was helpful, room was comfortable. The tub worked well for the wheelchair user, it would have been better if the space beside the toilet was on the other side, and the bathroom door had to be closed to get by, but the door and the bathroom were large. The hotel is on the corner of two busy streets, but it was remarkably quiet inside the room.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. You experience is important to us and we hope that you were able to take advantage of all we have to offer. Please come see us again soon!

"Best value"

5
11/04/2017

The quality, attention to detail and the friendly staff are among many things that make us loyal to Best Western Inn in Kennewick. All of the staff are helpful. The breakfast is always a hi- lite of our stays.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for staying with us and your loyalty. We greatly enjoy having you here and hope to see you again soon!

"Best place to stay"

5
11/04/2017

I would highly recommend this location to all business travelers. Staff is great and caring. They learn your name and remember when you revisit. The free breakfast is not some microwaved what ever you may call it. They serve cooked on the grill top and baked in the oven here.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We do try our best to provide the largest and most fresh breakfast possible. We are very happy to hear how well you enjoy our services and we look forward to your next visit!

"Great place for families"

5
10/04/2017

This is a very nice, well-kept hotel. Rather than trying to look super-fancy, the down-to-earth decor feels more like a home (a very nice, fresh, cared-for and up-to-date home!). The staff are very approachable and friendly, the pool has a shallow end (3ft) for kids, and the options at the breakfast buffet are great for kids and adults. I noticed a lot of other families staying there, so I must not be the only one who noticed it's great for kids of all ages. Another mom even watched out for my toddler daughter when she got ahead of me on in the hallway. The location is also great for traveling families, there's a McDonald's with playplace right next door, and it's on main roads with lots of useful stores (a Wal-mart, for example) very close by.

"Great Hotel"

5
09/04/2017

This hotel was very clean, very professional, very enjoyable to be at. We stayed with out family and the stadf was friendly with out girls. They were helpful and the room was really comfortable, the bed was very nice. I highly recommend staying here when in the Tri Cities, it also has a grt location to food and the freeway.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
We greatly appreciate your feedback of the Best Western Plus Kennewick Inn. Your experience is very important to us and we are happy to see that you had a great stay. We hope to have you here with us again next time you are in our area!

"Over night stay."

5
07/04/2017

Hotel met our expectations. Breakfast was excellent. The room was great. We had a cat and there was no difficulty in checking in. I had called ahead with specific requests and all were met when we checked in.

Jared K, General Manager at Best Western Plus Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are so happy to have had the opportunity to take care of you during your stay. Please come back and see us again next time you are in our area!

"Clean and comfortable"

5
27/11/2016

Best Western Kennewick always treats us well. They hire excellent staff who are attentive and polite. The breakfast is fantastic and the lobby/dining remodel looks fabulous and the layout is inviting and relaxing!

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for reviewing the Best Western Plus Kennewick Inn. We are excited to hear that you enjoy staying with us. Thank you as well for the feedback on the remodeled areas. We hope to see you again soon!

"Car buying trip."

5
21/11/2016

A trip to Idaho to pick up my daughters car. I was stressed because my flight was cancelled and I wasn't sure how far I would be able to drive once I made it through the paperwork and picked up my car. So, it was nice to have an understanding employee at your hotel helping with my reservation.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
We hope your trip went well and you are enjoying your new car. Thank you very much for staying with us and hope to have the opportunity to have you here with us again!

"Love this hotel! "

5
20/11/2016

I stay here every time I'm in the tri city area, always clean and staff is very friendly and the breakfast is amazing. There is a wide variety of food to start your day. The pool area is very nice and open 24 hrs. Will continue to stay here every time we return!

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are excited to hear how well you enjoy staying with us. Thank you for your loyalty and we look forward to seeing you again!

"Nice Accommodation "

4
12/11/2016

In route to Seattle when weather became foggy. Pulled in to Best Western Plus. Lovely room with a king size bed. Very comfy. Complimentary breakfast was excellent. Biscuits and gravy, waffles and fabulous cinnamon rolls. Definitely would stay there again if we are ever in Kennewick.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are very happy you enjoyed your stay. We do hope to see you again next time you travel thru our area!

"Nice place after a long day on the road"

4
01/11/2016

Dropped in after a long day and was very surprised. I stayed at Best Western's for two nights and, while both were nice, this was very nice. Great front staff, newly remodeled rooms, a pool and hot tub, they allowed pets, and the breakfast was excellent. Lots of dining close to the hotel.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for reviewing the Best Western Plus Kennewick Inn. Your feedback is greatly appreciated and we are glad you enjoyed your stay. We hope to see you again next time you are in the area!

"Pleasant hotel with big rooms"

4
24/10/2016

Stayed here for a business trip recently. Nice welcome from staff and a nice big comfy room. The room facilities include a fridge (no minibar) and a microwave, handy for heating a snack. Could not fault the room for comfort or cleanliness. The big drawback was breakfast. An average selection which was all fine but making your customers use paper plates and plastic forks is a bit much. You have guides in the room about towels & sheets and the environment, but then use disposable plates and cutlery ? Hmmmmm. Very decent mini convenience store section at reception if you had forgotten something. Overall a decent stay and I will be coming back for a business trip, but would like an actual plate and cutlery to eat breakfast with ......

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. Your feedback is important to us and helps us to provide a better overall guest experience. We hope you enjoyed your stay and look forward to seeing you again soon!

"Very good staff, food, and stay"

5
20/10/2016

The hospitality was great, food was great, clean, great place to stay. Would definitely stay there again. Pet friendly, great pool, and fitness center. Loved the breakfast every morning, great variety, and the Wednesday dinners were very well thought and good, and the cookies were a perfect special treat at night.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your review of the Best Western Plus Kennewick Inn. We are so happy to hear that you enjoyed staying with us. We hope to see you again on your next trip!

"The Best of All in our Travels"

5
19/10/2016

We travel a lot & found this hotel to be a jewel. Real glass glasses,lots of tv options, quiet functional, clean room,great staff,quality breakfast with great local baked goods. Couldn't ask for more. Wish all of our hotel stops were this good!

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. We hope to see you again next time you travel to the area!

"Perfect!!!"

5
17/10/2016

They staff at this location went above and beyond to insure that my mother and aunts had an enjoyable stay. Pet friendly. Beautiful property with a wonderful, friendly, and caring staff!!!!.... Over all... WONDERFUL!

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
We were very happy to take care of your Aunt and Mother. Thank you for the great review and choosing the Best Western Plus Kennewick Inn and we hope to see you all again soon!

"No Surprises!"

4
15/10/2016

Quality, comfortable, excellent breakfast! They have been upgrading this property making it bright and modern looking while maintaining their commitment to service. The room was quiet with a comfortable bed making for a good nights rest. A extensive and nourishing breakfast made for a great start to our day! Just what we like no surprises!.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review the Best Western Plus Kennewick Inn. We are very happy you enjoyed your stay and hope to see you again soon!

"Do pick the Kennewick Inn, BW Plus"

5
12/10/2016

Very, very happy with our stay. Great room, friendly staff and desk personnel. Breakfast was first rate and was complimentary. We were very glad that we stopped at this Best Western, you will also, if you have an occasion to be in the TriCities area.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your kind review of our hotel. We absolutely enjoyed hearing that you enjoyed your stay and hope to have you stay here with us again soon!

"Trip home"

4
07/10/2016

We stayed at this hotel as a rest stop on our way home from the coast. After driving five hours to get to the hotel, having a quick and efficient check in was a blessing. The room was clean and the bed was very comfortable. With our room on the back and toward the pool the traffic noise was minimal. The door closings of our room and all others on the block were very loud! Go to sleep or wake up! (ClunK) Having said that, The hotel was very pet friendly. When our dog escaped the room the front desk staff was very helpful in locating her on security cams so we could end her adventure. Overall, our stay was great.... We had dinner at HopJacks.. very good and close.....

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for taking time to provide your review on the Best Western Plus Kennewick Inn. We are very happy to hear that you enjoyed your stay and we were able to assist you. If there is anything more we can do for you, please let us know. We hope to see you again on your next trip thru our area!

"A Good Remodel"

5
07/10/2016

Our last stay the lobby and breakfast area was being remodeled...they did an excellent job. The dining area is bright and roomy. The food was outstanding with the hot food hot. My wife had a waffle with fresh strawberries, excellent. Our room was on the 3rd floor and was clean and quite, the bed was very comfortable. The folks at the front counter was friendly and helpful. We will definitely stay there again.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for the great review on our hotel. We are very happy to hear that you enjoyed our breakfast and remodeled public areas. We definitely look forward to having you here with us again!

"Fine experience"

5
02/10/2016

Each time I stay here, it is very acceptable. With it's location very near the highway it makes it so easy to get in and out of the parking lot. The hotel is always well kept and clean. The staff is always helpful to us.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review our hotel and for choosing us for your lodging needs. We look forward to seeing you again on your next stay!

"The BEST Best Western anywhere!"

5
30/09/2016

What a delightful experience! I have stayed in many Best Western properties in several countries and the Best Western Kennewick Inn is by far the most comfortable and pleasant one I've ever used. The spacious, clean, and comfortable guestroom suite was the ideal choice for my wife, my daughter, two small grandchildren, and myself to get some much needed rest from a long road trip. The swimming pool and hot-tub were wonderful, especially for the little ones. We happened to get really lucky by staying on a Wednesday night and were most pleasantly surprised by the bonus dinner served in the dining room, all at no extra charge. That meal would have easily cost us an additional $50.00 if we had dined elsewhere. In addition, the full hot breakfast was fantastic, offering more choices than anyone could ever want. GREAT BACON and EGGS.....something most properties fail at miserably. The hotel staff members were always available, smiling, and went the extra mile to make sure we were comfortable and happy. I would have to rate this a 10 out of 10 experience, and can compare it only to some of the 5 star hotels I have stayed in around the world. IT WAS THAT GOOD! Thank you to everyone involved...You will be highly recommended. My profession and career is in the Hospitality Industry.......You represent what every property owner should always be striving to provide to the tired and weary traveler. KUDOS!!!!

"You won't be disappointed"

5
22/09/2016

Every time I stay at this particular BW I am always treated very well. Their beds are one of the best I have slept in. Since they have remodeled their breakfast area it is now very welcoming and bright. The breakfast is way better than most and in the evening the cookies are the best when you come in late and tired. It is a nice little sweet gesture to be welcomed with.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review the Best Western Plus Kennewick Inn. We are very happy you enjoy staying with us and look forward to seeing you again soon. Thank you as well for your continued loyalty and if there is anything more we can do for you, just let us know!

"Great Stay In Kennewick"

5
22/09/2016

Super nice facilities, breakfast and service. Perfect location for visitors passing thru on US395. This Best Western gets my highest rating. Second time staying there and we will stay there every time during future trips to visit relatives in the area. Close to restaurants, gas stations and shopping without being in the middle of high traffic situations.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
We are so glad our hotel fits your accommodation needs well. Thank you for the great review and we look forward to seeing you on your next trip!

"Exceeded all my expectations"

5
19/09/2016

I would recommend this hotel to anyone. Recent lobby remodel with quality finishes. Rooms are well appointed and internet works great. Free breakfast is the best I have ever had. Staff was friendly and knowledgeable.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for the kind words and taking time to review our hotel. We are excited about how well our remodel came out! Thank you again and we hope to see you again soon!

"Business travel was a pleasure"

5
15/09/2016

I have not previously stayed at this property, and it held to the Best Western standards of good facilities with nice people. It was conveniently located near many restaurants, shopping, gas and many other amenities. I also found it easy to get to business meetings.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to offer your review on the Best Western Plus Kennewick. We do hope to have your here with us again soon!

"One of the nicest Best Western Motels"

5
14/09/2016

We have stayed in the Kennewick Best Western twice and each time have been very pleased with accommodations. The lobby area is exceptional, the staff professional, and the rooms large and comfortable. Only issue this time is that the Internet was sporadic--maybe because we were at the end of a long hallway.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. We are very happy that you enjoyed your stay. We are reviewing the internet issue and will be fixing the problem soon. We hope to see you again soon!

"Great room with great staff"

5
10/09/2016

Staff is friendly, beds are clean and comfortable, lots of stores nearby and they had free tacos! What more do you want from a hotel? Also their checkout was super fast and super easy, made it simple to get out to my business meeting. Overall they pay attention to not just the big things, but the little touches as well. Great hotel.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your review. We do believe the little things are as important as the big. We are very happy you enjoyed your stay and look forward to seeing you again!

"The best Best western plus"

4
09/09/2016

This is thee best, best western plus in the state of washington hands down. We have stayed at several plus's this year stayed here 2 times a year and there is always great staff great service just AWESOME

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. We are happy you enjoyed your stay and if there is anything more we can do to provide a better quality stay, please let us know!

"Not close to restaurants"

3
07/09/2016

was told by the lady at reception there were no close restaurants nearby, after a $40.00 cab trip to the closest restaurant we found out when leaving there were restaurants just down the street, the hotel was average but will consider a different hotel next time

"perfect hotel stay"

5
30/08/2016

we will definitely stay at this facility again. The water was always hot and the room clean and spacious. the breakfast buffet was always full, fresh and hot. All the staff were friendly and helpful. We will recommend this to all our friends and family.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to provide feedback on your stay. The breakfast is one of the highlights of our hotel and we are very happy you enjoyed yourselves. Thank you again and we hope to see you again soon!

"Great Accommodations"

5
25/08/2016

Having stayed at several hotels in Kennewick, this one now tops my list for accommodations, location and value. The breakfast was way above the norm. The pool, hot tub, AND sauna are fabulous. The rooms are beautifully appointed and the staff is very friendly.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for sharing your experience at our hotel. Guest experience is our top priority and we strive to provide the best overall experience possible. We do hope to have you here with us again soon!

"Always a great place to stay"

5
25/08/2016

Very nice motel. They always have a great breakfast. The rooms are large and comfortable. The staff is helpful. We always stay at this Best Western when we travel through Kennewick. Beautiful motel. Nice pool.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review your stay with us. Your feedback is valuable to us and we are very happy to hear that you enjoyed your stay with us again. We look forward to having you here with us again soon!

"Great Facilities, Spa, and Pool"

5
24/08/2016

Very new and upscale resort type hotel. Excellent facilities: Pool, sauna, spa, and fitness room. Very clean, beds wonderful, and parking excellent. Located near Malls and food. Great place to rest up and work out kinks. Great atmosphere for families. Staff at front desk great.

"Tri-Cities Gem"

5
23/08/2016

We were returning from an RV trip and needed a hotel for the last night of our journey. We used points, and were given a very nice room - a suite. Bed was very comfortable. The staff here are very welcoming! We will use this hotel in the future when in the area. Breakfast was better than almost any other hotel - very good!

"Hydroplane Races"

5
21/08/2016

Nice large rooms, clean and the breakfast was very accommodating. The pool area was clean although the hot tub seemed set way too high. Easy access to freeway, gas, restaurants and shopping. The staff was nice and there was plenty of parking.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking the time to provide your review of our hotel. Your feedback is very important to us and we appreciate your response. We do hope to see you again next year!

"very nice hotel"

5
21/08/2016

this was the cleanest, nicest, and friendliest B/W I've stayed at anywhere. The breakfast was also more than I expected. I would highly recommend this hotel if you are in the area. My stay started with a extremely helpful and friendly front desk staff. I rode my motorcycle and she put me in a room which I could keep an eye on my bike. very well maintained hotel with a nice decor. room was great, quite, and very comfortable.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking the time to review our hotel. We are very happy you enjoyed your stay and we had the opportunity to take care of you. We look forward to hopefully seeing you again!

"Favorite Place"

5
20/08/2016

I always stay here when traveling through the area. Staff is always so helpful and I've never had a problem. Rooms are great & clean. When I traveled with my kids when they were younger they loved the pool. I wish every place I stayed was as friendly & nice as here!

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your continued loyalty. We greatly appreciate your time in reviewing our hotel and we look forward to seeing you again!

"Nice Stay"

4
19/08/2016

Enjoyed the stay. Good location, easy to get to and near shopping. We needed to pick up some things and Walmart and Fred Meyer were nearby. Very nice room. Quiet and enjoyed a good nights sleep. Good value.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for your review of our hotel and for choosing us. We hope to have the opportunity to take care of you again!

"Great Best Western, not close to much"

4
14/08/2016

A nicely run Best Western, with a bright and airy foyer and breakfast area. The color scheme is "high desert" with lots of sage and dusty brown. There are nice local prints hanging in the hallways and common areas. Nice fittings in my room, with refrigerator, microwave, and coffee maker. Solid granite tops in bathroom and outside sink area. Lots of outlets, although for some reason the ones next to the bed didn't work overnight. The internet speed was good, only occasionally choppy when watching a movie. Genuinely friendly staff, and a nice selection of fresh food for breakfast sent me on the way quite happy.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for reviewing our hotel. Your feedback helps us to provide better overall guest experiences and we can't thank you enough for taking the time to tell us about your stay. We hope to see you again soon!

"good stay"

5
10/08/2016

We stayed here on our way to our honeymoon. It was comfortable and clean. Breakfast was good with a lot of variety. The pool was great although the hot tub was a little toasty for my liking. The value was good for what we got and it was in a convenient location.

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking time to review our hotel. We are very happy you enjoyed your stay and hope to see you again!

"Hydro race hotel"

5
02/08/2016

This is a great place to stay when we are in the Tri-Cities for the Hydroplane races. This is our second year staying at the hotel and we find it very satisfying. It is clean and there is a nice pool and hot tub to relax in after a long day watching the races. The staff is great and really helpful giving is maps and directions to places we want to visit. We will definitely be back next year.

, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for staying with us and providing your review of our hotel. We look forward to seeing you again next year!

"Fabuluos Place to Stay"

5
01/08/2016

We have stayed in a few BW's, but this one tops them by far. From the time we checked in, to the time we checked out the entire experience was SUPER! The marks on my survey clearly express our experience. The breakfast was far more than expected! We have never experienced such a great selection and variety of choices, that were fresh, hot and very tasty! I can't stop raving about the food selections and overall breakfast presentation. Kennewick BW is by far our best BW! We cannot rave enough about this hotel and staff!

Jared K, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for your review and taking the time to provide us with your feedback. Our goal is to provide the best guest experience possible and provide breakfast as a highlight. We do hope to see you again soon!

"Strongly recommend - BEST Best Western I have ever stayed at"

5
31/07/2016

I can't say enough about this hotel, if you are stopping in Kennewick, stay here. Fantastic value, extremely well kept, modern lovely hotel. Quiet. The breakfast is over the top, with very efficient polite cook staff when things get busy. I have stayed here before on road trips, as it is a good location for travelling south or east through WA. I got at least 4 times better value at the price of $100 for a night than I did at another BW Plus that charged $180 a night in a touristy area. The owner and staff are committed, and happy to be there.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you very much for staying with us and for taking the time to review our hotel. We greatly appreciate your kind comments and hope we will see you again soon!

"Absolutely top notch"

5
25/07/2016

We stayed at the Best Western last evening, and just read the latest review prior to ours. What??? The reviewer must be thinking of some other facility. Not only is the building is easy to find, but checking googlemaps will confirm that it is impossible to drive around the building. At any rate, this BW is a very good part of town. We walked (with a child) to a local restaurant and felt quite safe. Really, it's on the edge of town, near shops and other establishments. The staff was extremely helpful at registration, and offered some good suggestions on dinner for the evening. The building is very attractive. The room was roomy, clean and comfortable. The pool was a bit cool, but the hot tub was nice, and the sauna worked well. WiFi was solid. We are on a two week trip, and the breakfast was the best of any, other than the Bed and Breakfast we hit. No question - it is the best place we stayed at, and other than the view, it's even better than the oceanfront resort we tried. It easily gets a five from us.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for your review of our hotel. We are excited to hear about your stay and greatly appreciate your feedback. We do hope to have you here with us again in the future!

"Rooms were decent .... that's about the only good I can report"

2
23/07/2016

I stayed at this property in July with a group and it was the only sub-par lodging of our ten-day excursion. The property location is poorly marked, and nearly everyone in our group circled the buildings when we arrived, not believing this was a motel. The place is old, with an architecture reminiscent of Soviet era public housing. It's in a shabby part of town, the sort of area that one usually wouldn't leave a car overnight. When I found the lobby, I was the only guest there, and had one of the few cars in the whole lot. However, this fact did not deter the two desk clerks from continuing their conversation about their weekend plans with friends. After a minute or so, I announced that I had a reservation and needed to check-in. The clerk checking me in paid no attention to my requests and questions, then pulled out a map of the property to indicate that I had a room nearly as far away from the lobby as possible. I explained that because of my age and physical condition, that room was not convenient. Her answer to me, "I don't assign rooms." The adventure then began. I drove back to the door she indicated, and there were no luggage carts to be found, although I was one of very few guests in the building. The corridors of this motel are about as dimly lit as a scary amusement park ride. I recommend carrying a flashlight. After about a ten minute search for my room, I discovered it was nearly next to another door which would have been much more convenient for me to use. I expected the room to be terrible, but it actually was fine. Clean, quiet, and things worked as they should. Others in our group reported similar bad experiences and very long waits at check-in.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking the time to place your review. I am concerned however that this review may be for another hotel. The descriptions of your experience do not seem to match to the characteristics of our property and it's location. We have recently completed a very detailed remodel of our front desk and public areas and we are also rated highly for hotels in our area. If this experience is of the Best Western Plus Kennewick Inn, we do greatly apologize for the inconveniences and hope we have the opportunity to provide the best overall service to you in the future.

"Maybe the best value in town"

5
22/07/2016

This is a newer property close to major highways. It is extremely well designed and laid out with a spacious lobby and convenient stairs and elevator. The staff was well trained and the front desk properly manned for the influx of travelers at check in time. The rooms are well laid out and larger than normal with a microwave and undercounted refrigerator. The room was very clean and tidy. Due to the military discount offered, the room cost was very reasonable for the travel season. The pet fee was also reasonable. The only downside for us was the height of the toilet. For us using the bathroom was more difficult due to the low height of the standard fixture and the lack of a grab bar.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for sharing your experience with us. Your feed back is important to us and appreciate you taking the time to let us know. The next time you are in our area, we hope to have the opportunity to have stay with us again!

"July 18, 2016"

5
18/07/2016

Excellent hotel - recently renovated and it looks great! New carpet in rooms, renovated bathroom, nice coffee bar, great TV's. There is also a full breakfast, easy check in. I would highly recommend this hotel to friends and family. I'm glad I chose this hotel

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for taking the time to review out hotel. We greatly appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff strives to provide the best possible guest experience. Thank you for staying with us and we hope to see you again soon!

"Visiting Family"

5
12/07/2016

From the friendly staff, to the clean and quiet room, this is a great home base for a busy weekend! Centrally located with shopping and restaurants near by. Very easy to find and right off the highway. Amenities include a pool and breakfast in the morning. Will definitely stay there again!

"Well appointed, clean & quiet"

4
09/07/2016

Above average room. Bath a little dated. Very comfortable. Breakfast buffet a nice surprise. Well maintained. Everything very fresh. Good variety. Had all the basics and then some. Overall very clean and well maintained.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you Edgar for your review. Your feedback is very important to us which helps to provide the best guest experience possible. We are extremely happy that you enjoyed our breakfast and hope you will come back and stay with us again soon!

"very nice, worth the few extra dollars than others"

5
07/07/2016

we have stayed here at least 3-4 times and although other places in town are slightly less expensive, this place is definitely worth it. breakfast isn't a big deal to me, but having a free b/f included is, and theirs was the best i have seen compared to many medium-priced hotels. they have extra cookies in eve, exercise room, very nice pool and spa, good vending machines, rooms are comfy, the neighborhood is good (i run 2 miles each time i stay), it is close to everything, and the ambience/staff inside the hotel is great, too (it has been this way each time). for a mid-priced hotel (neither motel 6 nor the ritz), it is one of my favorites.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you John for your review and your loyalty to us! Our goal is to provide the best overall guest experience and with high quality amenities such as our breakfast. Your feed back if very important to us and we greatly appreciate you taking the time to let us know.

"Wonderful breakfast staff"

4
07/07/2016

Average to above average Best Western stay. Rooms were clean and comfortable. Pretty unremarkable stay except for the breakfast. If you want soy milk you have to ask for it (signs on milk fridge state this), so I poked my head into the kitchen area to ask for some and there was an actual kitchen back there. Not just a microwave to reheat things. Staff was actually cooking sausage and bacon on a griddle! So, yeah. The breakfast is what impressed me.

"Excellant Staff with great facility"

5
03/07/2016

One of the top 10 BW's we have stayed at. Staff was very friendly, facilities were clean and well maintained. Comfortable beds. Breakfast was well presented and very good. Pool and Hot tub were very good, Overall appearance inside and outside was very good. Will definitely stay there again when in area.

"Great Facility, Excellent Breakfast Choices"

5
29/06/2016

This was our first stay at a Best Western Plus and we were quite impressed. The lobby was striking and the facility was in an excellent location. Great-looking comfortable room, and one of the better complimentary breakfasts we've had. We stayed at 12 different hotels on a 17-day, 5,000 mile round-trip trek to the west coast, and we rated this facility #1 of the bunch. If we go through this area again, we will definitely stay there.

"Will stay here again"

5
27/06/2016

From the very helpful staff to the comfortable and CLEAN rooms with a wonderful breakfast. Will stay here again when next in town Had a slight problem with TV cable which was fixed very quickly (within a couple of minutes of phoning the desk) by the very helpful staff (Cable box ended up unplugged at the back of the TV) All staff that we came across during our stay very helpful at every turn

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Helen Thank you for your review and your business. I will share your comments with my staff. Jim Gibson

"BEST WESTERN KENNEWICK, WA. INN"

5
25/06/2016

Excellent hotel for family and friends. The grounds were in good shape with a lot of parking plus several handicap spaces. The interior was pleasant, modern and clean. The front desk was very nice to work with and getting in and out was very easy. The rooms were really nice ( I had ordered two suites} and my in-laws were pleasantly surprised how nice their room was. The bathrooms were nice and clean. Breakfast was wonderful with several choices. The young lady, Karina, did an excellent job keeping up the customers. The food was fresh and warm.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Ben Thank you for staying with us and your comments. I happy to hear you enjoyed your stay. Jim Gibson

"Very Positive Experience"

5
25/06/2016

The experience was overall very positive. The breakfast selection and presentation was much better than average, with the only disappointment being a poor selection of fresh fruit. The rooms are clean and well furnished. The one substantive disappointment is insufficient bandwitdh and speed of the in-room wifi.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Stephan Thank you for staying with us I appreciate comments that help us improve. Jim Gibson

"Great place"

5
22/06/2016

Went on a "road trip" weekend with a friend to visit my son and his family. This was in a great location, easy off the highway and close to many amenities. The rooms were clean and quiet . The breakfast choices were great- biscuits and gravy, scrambled eggs and home made cinnamon rolls and a lot more. This was a dog friendly hotel and although I was not traveling with my dog this time , I will remember this in the future. We only heard a dog bark once and not during the night at all- I will definitely make this my go to hotel when in the area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Donna Thank you for your business and your review. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Coeur d'Alene, Idaho road trip"

5
21/06/2016

This hotel is great. It's right off the freeway 395, but it is built so well, our room was very quiet, we never heard anyone. We had a room on the ground floor since we were traveling with our puppy. it was just a great location for our pup, close to the front entrance for easy walks. This is our new hotel when we go to the Tri-Cities area. Very pet friendly staff. Made our stay more enjoyable.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Kristine Thank you for your business and your review. I am happy to hear that you enjoyed your stay. Jim Gibson

"It was a lovely stay"

5
19/06/2016

Best Western Plus is tops! The staff was wonderful on all shifts! Breakfast was added value and very good. I will stay here again! Beats the heck out of the Red Lion at the Park, which had a Dirty room and furnishings.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Angel Thank you for your review and your comments, I am pleased to hear that you enjoyed your stay with us. Jim Gibson

"Quiet night's sleep and good breakfast"

4
18/06/2016

We stayed one night at this Best Western while attending a function in Kennewick. I chose it because of the good reviews and it's central location. We had a room on the 3rd floor and had a wonderful night's sleep. The breakfast, while having the usual hotel breakfast items, seemed a step above the normal. The biscuits were soft and fluffy, the bacon was crisp and there was a variety of fresh fruits. The young woman in charge of breakfast was constantly refilling and checking on the hot and cold items. Kudos to her for a job well done.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Fitn65 Thank you for your review and your comments. I am pleased to hear that you enjoyed your stay & our breakfast. I will share your comments with my staff. Jim Gibson

"Dinner&breakfast"

5
17/06/2016

Excellent dinner and breakfast buffet at this location.Hot French dip sandwiches + salad, assorted cheeses for dinner with great breakfast buffet .Extremely clean and comfortable. Would recommend to all!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear capt I happy to hear that you enjoyed your stay with us and our mangers reception. thank you for staying with us. Jim Gibson

"Family funeral"

5
16/06/2016

The hotel was really nice. We were in town for a funeral, so didn't do the pool, etc. but we did enjoy the staff and the breakfast was excellent. Wi-fi was strong and the room very comfortable. Can't ask for a better one-nighter!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear 36waynel I am sorry for your loss and I am happy to hear that we made your stay comfortable. Jim Gibson

"One of the Best Best Westerns"

5
07/06/2016

We have stayed at many Best Westerns over the years, and this one is among the very best. Clean room, everything working fine, comfortable bed, excellent breakfast, fast internet, helpful staff. We can tell that the management of this hotel understands their customers well. It shows in all the little things. The taco dinner in the evening was great...a bonus for our one night stay. We definitely recommend it.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Frank I am glad to hear you were pleased with your stay. I am happy to hear you likede our breakfast & our managers dinner. Thank you Jim Gibson

"Great Hotel Good Location"

4
06/06/2016

In the middle of nowhere. Close to highway for passing by. No attractions but Great hotel. Great room. Great service. Very clean. Free parking. The most excellent breakfast I've seen! They do reward loyalty rewards too. By some shopping plazas. Minutes of any part of Tri-City area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Aaron Thank you for staying with us & your review. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Very Adequate "

4
02/06/2016

I booked do to location of business and was pleased to find my room with a king bed clean and fairly spacious. My room climate control actually worked, there were USB charging ports and a nice desk to work at. Overall the entire facility I experienced was clean and maintained. There are restaurants within walking distance, a Starbucks is across the street and if you need more there is a Walmart behind.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Gabe Thank you for your business & your review. I am happy to hear that you enjoyed your stay. Jim Gibson

"Excellent Stay at Best Western Plus Kennewick"

5
02/06/2016

Our stay at this brand new property was excellent. Very convenient access and the staff was exceptionally courteous and helpful with directions to local attractions. The room was spacious and included both microwave and refrigerator. Equipment in the fitness center was very will maintained including an incumbent bike, stair stepper, and treadmill. There also was plenty of water available.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear James Thank you for choosing us for your stay. I am happy that my staff took care of your needs & that you liked our hotel. Jim Gibson

"Excellent experience"

5
01/06/2016

We stayed here two nights over the holiday weekend. We stay at Best Westerns regularly and have never had a bad experience, but this particular hotel was exceptional. Our room preference was accommodated (facing away from the highway to limit noise), the staff was universally pleasant and welcoming, the room was meticulously clean, great bed, and the breakfast..wow. Nicest spread I've seen at a BW. I overheard the manager talking to another guest about the food - they've had some recent kitchen upgrades, and the pastries are all made in-house. Everything that was supposed to be hot was hot, nothing was on short supply even though we ate 30 minutes before the end of the breakfast, and the eating area is lovely to sit in. The cookies they had waiting at the check-in desk were a nice treat as well. I can't recommend this hotel enough, we will most definitely be staying here our next time in the Tri-Cities.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear olygirl2007 Thank you for your review and detailed comments. We are very excited that are lobby remodel is done & I am currently rated in the top 30 of all best western's on our survey scores. Jim Gibson

"Great trip!!"

5
31/05/2016

Over all great experience, wonderful staff very helpful, hotel looked great inside and out! Wonderful stay! Breakfast was good, dinning room very clean and looked very nice. Grounds were very clean as well. Over all experience here was great!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Jesse Thank you for your review and your business. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Clean and pleasant"

4
30/05/2016

Nice low cost option for a quick getaway. Impressed with the cleanliness and fresh smell of the hotel. Nice array of items for breakfast. Staff was very friendly and accommodating. Would stay here again if in the area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Kimberly Thank you for your review and for staying with us. I am happy to hear that you enjoyed your stay. Jim Gibson

"As Good as the First Time"

5
20/05/2016

This was my second trip to the Tri-Cities and to this property. This is a lovely hotel with very nice, comfortable rooms. If you can, be sure to spend a night in one of the Whirlpool suites! The only two objectionable things about the suite I had was the traffic noise and the fact that you can't connect a DVD player to the TV because of how the TV is mounted to the wall. Other than that, the room is awesome! I was worried there wouldn't be enough hot water to fill the tub; there was, and then some! I don't know that I'll get back to Kennewick but, if I do, this is where I will stay.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Beatrice Thank you for your business and your comments. I will install a pigtail so you can contect a dvd player in the future. Jim Gibson

"Very nice motel"

4
18/05/2016

The first thing I noticed was the friendly staff at the front desk. I explained we'd been traveling for a number of days, and they said they had laundy services available, thought that was very nice. Our room was very clean, comfortable bed with a nice bath. They were so helpfull in giving us suggestions for a close restaurant. The breakfast the next morning was very good. An excellent place to stay.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Gloria I thank you for your review. I am happy to hear that my staff took care of you during your stay. Jim Gibson

"Enjoyed Staying Here Very Much!"

5
17/05/2016

We were very pleased with our room. It was sparkling clean, spacious, nice bathroom, and the morning breakfast was delicious. The staff was eager to help and were very friendly. We would absolutely stay here again if we are out that way!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear JoAnn Thank you for your kind comments & your review. I am pleased that you enjoyed your stay. Jim Gibson

"A Plus that will rival a Premier"

5
16/05/2016

Unrivaled service, fast internet and clean quiet room with a comfortable bed and a quality breakfast that is not found at a hotel in this class. Highly recommend, no disappointments!! I literally drive past 2 other BW hotels and Hampton Inn among many others to stay at this location. This property does not disappoint.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Bryon Thank you for your business & your kind remarks I appreciate your patronage. Jim Gibson

"a great place to stay. recently refurbished."

4
16/05/2016

a very nice place to stay. There were 3 adults in our room, with 2 queen beds provided. slept like a lamb. beds very comfortable. slept in until 1100 am, then hustled to be out by 1200 o clock check out time. front desk staff great. breakfast area well taken care of, with a nice breakfast layout. Hot tub great, with a nice pool, open and available 24 hours a day. outstanding.visit overall. would recommend to any traveler.near several restaurants and gas stations within a couple of blocks. we always carry a large fan on our trips, so NO problems with outside noises disturbing us. Would definitely stay here again, if traveling thru this area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear John Thank you for your kind remarks and for staying at my Hotel. Jim Gibson

"Amazing Experience"

5
10/05/2016

From check in to check out it was a great experience. Clean, smells, clean and is clean. They had a dinner Hamburgers for the guests. It smelled sooooo good and we had already made dinner plans. This place is thinking ahead for it's guests!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Margaret Thank you for your business & your comments. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Great Hotel"

5
09/05/2016

This hotel is very good and clean. The breakfast is great as well as the staff. The rooms are in very good shape and the beds are very comfortable. Easy to check in and out of and convenient location.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Inthesn0w Thank you for your comments and your review I am pleased you enjoyed your stay. Jim Gibson

"Very Clean Great Value"

5
02/05/2016

Wonderful experience during our stay. Great pool & breakfast. Quality staff! The rooms were clean and comfortable. The location very convenient to attend functions at the River Park. We would stay again!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Michelle Thank you for your review and your business. I am happy to hear that you enjoyed your stay. Jim Gibson

"Awesome stay"

5
28/04/2016

We have stayed here several times and are never disappointed. They recently remodeled the breakfast area and it made the breakfast even better than before! Tons of items to choose from. Comfortable beds and rooms. Friendly staff. The pool is a little cold and the hot tub is hot! Good workout area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Thank you for your review. I am pleased to hear that you have enjoyed your stays with us. Jim Gibson

"Wife "

5
28/04/2016

Very comfortable beds , big rooms and great breakfast for free!! Very friendly staff. I left my robe there and called them the next night and they gladly offered to ship it to my home. Will look for best westerns to stray at from now on! Oh and they love your pets!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Brandy Thank you for nice comments & review of my Hotel. I am please to hear that you enjoyed your stay. Jim Gibson

"Excellent Hotel for the price!"

5
25/04/2016

I travel for work and stay here almost monthly. The staff and customer service is wonderful. They have been doing a major remodel lately and the rooms/front lobby are great for a 3 star hotel. Location is good: Gas stations nearby, I can get on the freeways easily, and a drive thru Starbucks is just across the street. There are also many restaurants in walking distance! I highly recommend this location- sauna and small gym are a plus as well.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Ihavetosleep Thank you for your continued business and your review. I appreciate the comments about my staff. Jim Gibson

"Very nice!"

5
22/04/2016

I rate this hotel a 5 because the location was primo, the bed and pillows comfy and the breakfast was above average. The shower was not bad, but not great. There are multiple restaurants nearby too. I'll definitely stay there again.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Mike Thank you for review of my Hotel. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Very pleasant weekend stay"

5
18/04/2016

This was a one night stay for my family as we attended a local event. The value and quality of this stay was great. Our daughter loved the pool and hot tub (both open 24 hours). there were many teens at the hotel for a tennis tournament but our sleep was quiet and comfortable. Breakfast was exceptional and when figured into the overall price of the night it was a great deal. I would highly recommend.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Luis Thank you for your business & your review. I am pleased you & your family enjoyed your stay. Jim Gibson

"Great Place to Stay"

5
16/04/2016

This Best Western Plus was by far one of the nicest we have found. If you are passing through on eastern Washington and need a place to stay, this is the one. The breakfast was outstanding with many choices I haven't seen at any other motel or hotel for its size.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Brandypayson Thank you for your business & your review. I am pleased you enjoyed your stay with us. Jim Gibson

"Lovely, new hotel close to all amenities in Kennewick, WA."

5
08/04/2016

We stayed one night in this hotel. We were tired and hungry. The girls at the front desk were very helpful. We asked about restaurants, and they recommended several. We chose the Fuego Mexican Restaurant and were very happy we did. The room was very comfortable and clean. The internet worked great and most importantly, the bed was comfortable! The breakfast was really good. All the food was hot and I loved the automatic pancake maker! What a great place to stay!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear donnaathome thank you for your business and you review. I am pleased to hear my staff took care of you. Jim Gibson

"A very nice stay with great staff"

5
28/03/2016

We happened upon this hotel and were so glad we did. Very good staff. Easy check in. Great wifi, breakfast, and indoor pool made it. We really appreciated the pool and hot tub. There is construction going on at this time inside the building but it is limited to the main lobby and is an extremely minor inconvenience.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear David Thank You for your review & kind comments. I am pleased to hear you enjoyed our Hotel. Jim Gibson

"Nice place in the tri-city area"

5
27/03/2016

This was a very comfortable hotel in Kennewick which is one of the tri-cities. It was under renovation when I was there but that did not seem to interfere with excellent service. Staff was friendly and there were cookies at check in which is a nice touch. The room was comfortable and clean and well appointed. The only problem, minor, was that the internet kept cutting out. Could have been the room location. Breakfast was a touch above the normal Best Western breakfast. Location is OK but a bit of a drive to get away from fast food locations. Would return if I were in the area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear 205r0bertp Thank you for your review & comments about my hotel. I am pleased to hear you enjoyed your stay. Jim Gibson

"Very pet friendly hotel!"

5
26/03/2016

Love staying at this hotel! They are one of the most pet friendly hotels that we have ever stayed at and it is in a fantastic location! Rooms are very clean and comfortable, staff is extremely helpful, breakfast is very good with even gluten free options! We will stay here every trip to Tri-cities!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Shannon Thank you for your comments and your review. I am happy to hear you enjoyed your stay. Jim Gibson

"Great place to stay"

5
26/03/2016

Great Staff - Everyone is very friendly and the are almost done with a front end remodel - Good meal every Wednesday Night - Breakfasts in the mornings is very very good - Lots of great places to eat close to the Motel.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear David Thank you for you business and your review. I am happy to hear you enjoyed your stay. Jim Gibson

"Good rest stop"

4
21/03/2016

We routinely stay at this hotel went traveling thru the area. The staff is friendly and the rooms are very clean and tastefully decorated. If you have a big group ask for the upper level suite. It great if you have active children since the room is huge. I would rate it Excellent but it is not what I would consider it upper luxury.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Mark Thank you for your repeat business & your review. I am pleased you enjoyed your stay. Jim Gibson

"Very nice accommodations"

5
19/03/2016

Snack at check in--great! Extraordinary breakfast for a motel. Room was comfortable and clean. It is near a small mall with a pharmacy, and fast food. options are handy. As it is a large property and I went the wrong direction out of our room, I experienced viewing the entire motel trying to find my way out. There are many options to enjoy including a pool and fitness center which we didn't use.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Betty Thank you for your review & your business. I am pleased to hear you enjoyed your stay. Jim Gibson

"Great Property"

5
14/03/2016

I have stayed at a lot of Best Western properties. This one was one of the top few. Friendly staff, nice room, great breakfast, pool/sauna. If in this area I would suggest staying there. It is just off the highway.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear David Thank you for your review & your business. Jim Gibson

"Great experince"

4
14/03/2016

Even though the hotel is going through some upgrades, it didn't inconvenience me as a customer during my stay. The Breakfast buffet, was the best that I have ever experienced at a mid-priced hotel chain.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Robert Thank you for taking to the time to review my Hotel. I am pleased to hear you enjoyed your stay. Jim Gibson

"EXCELLENT SERVICE"

5
09/03/2016

Your staff go above and beyond and are friendly! I will be back in 3 weeks! It was easy to check in. Easy to check out. Staff was friendly and professional. Hard to find now days. I appreciate it a lot and always will stay with Best Western

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Dustin & Jodi Thank you for your business & your comments about my staff. Jim Gibson

"great place to stay"

5
08/03/2016

Excellent breakfast. The hotel was very comfortable, in spite of undergoing a remodel in lobby. Clean and very comfortable. Good coffee in the room and a great bed. Great staff too! Easy access to freeway and many choices of places to eat nearby. There is a starbucks but no need as the coffee here is great. I would definitely stay here again and recommend it to others.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Mary Jo Thank you for your business & your review. Jim Gibson

"Great place and great help but they are remodeling big time!"

4
07/03/2016

Their remodeling doesn't effect your room at all except their hall carpets, which really aren't that old, need cleaning. However, with laying tile on the first floor by reception area and entrance, it is probably hard to keep them clean. They have set up a temporary breakfast room in a conference Room and it seems to be working out fine. The night clerk was fantastic as I was having a health problem and was down to the desk twice and she really did help me out with her knowledge and milk etc. breakfasts are as good as ever, but one wonders why people of all ages come for breakfast in their P.J.'s and nightwear with nothing on their fee etc.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear GrandmaGolding Thank you for your review & comments. I am pleased to hear that my desk agent took care of you. Jim Gibson

"As good as BW gets"

5
06/03/2016

Free upgrade to deluxe suite and very good breakfast. The range at breakfast way above the usual BW. The lobby was being renovated but had minimal impact and staff were very good. Checked the fitness centre but did not use it on this occasion - looked above average. The only issue which is not BW's fault is the lack of easy walking distance family style restaraunts and when it was raining and cold not easy to get a good dinner but we survived.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Geoffrey Thank you for comments & your business. I am pleased to hear you enjoyed your stay. Jim Gibson

"Terrific Breakfast"

4
20/02/2016

Staff was very friendly on check in. The lobby and breakfast area are currently under construction so breakfast was set up in a conference room. I must say that it was one of the best breakfasts we had in any hotel chain! All in all a great place to stay.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Wayne Thank you for your review & kind comments. My staff tries to set us apart from the rest with our breakfast. Jim Gibson

"Business Trip"

5
20/02/2016

Great value for the money. Friendly staff good breakfast. BW is easy to find and and plenty of places to eat close by. Stay here when ever I'm working in the Tri City area. Recommend the motel to anyone needing at stay in the area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear William Thank you for your review & your business. I am happy to hear you enjoyed your stay. Jim Gibson

"5 Star Hotel property, superior quality breakfast buffet, lobby under construction"

5
14/02/2016

I was initially put off by the Lobby being under construction. We were booked into a pet-friendly room on the ground floor, at the end of the hall. The indoor pool looked amazing, but we did not use it. Staff was friendly and we each received a welcome snack, even our puppy received a goody bag with treats. The room was huge with a King size bed, large bathroom, very comfortable bed. What made this Best Western stand out from the others we stayed at during our trip was the breakfast room. The coffee service is set up in a spacious and separate area in the hallway, just outside the breakfast room. The breakfast room itself looks like they are expecting to host an event buffet: long tables along the exterior walls and one huge center table down the middle, covered with white table linens. Loaded with plates of fresh fruit and huge chrome polished chafing dishes with retracting domes with at least 4 hot choices. I wish that I had taken a picture of this! Never seen a set up like this anywhere else!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Garden-witch Thank you for your business & remarks about my hotel. We strive to make an impress our guests with the breakfast. Jim Gibson

"wonderful!"

5
13/02/2016

clean, quiet, comfortable bed and amazing breakfast, I was very pleased with the overall stay at this location especially the comfort of the bed and amazing breakfast selection. I would highly recommend this location to anyone

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear George Thank you for your business & your review. I am pleased to hear that you enjoyed your stay. Jim Gibson

"No Notice Remodel"

2
13/02/2016

This hotel is going through a remodel, lobby is complete mess. I understand that things need to be updated, but feel the property should have let guest know this when making a reservation as well as provided a discount on the room rate because of this.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Steve Thank you for your review & sorry you were not aware of the remodel. We have tried to inform all guests. I apologized we failed to do so in your case. Jim Gibson

"beware of construction"

3
19/01/2016

This Best Western was suprisingly high for the quality of the hotel and location. There was construction going on in the lobby as we were checking in. One of the crew was having trouble starting his truck, and when he did we were caught in a toxic cloud for the 10 minutes that he let his truck run in front of the hotel! It was nasty, I told the hotel staff (should they be parking in the area where people are checking in?!) and they seemed completely unconcerned. But after we got into our room, the hotel was nice and there were yummy cookies & milk in the lobby! Not impressed with Kennewick at all- we wanted food delivered to our room and the only place that would deliver was Pappa John's pizza. Yuck.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Jody Thank you for your business & comments. I am sorry the truck for the Texture rig hit you with an order, It had to be there for the hoses to reach. I did not anticipate this issue. I offer you my apology for this inconvenience. Jim Gibson

"Always stay here!!!!"

5
06/01/2016

Awesome stay- Awesome employees!!!!!!!! Everything was above and beyond what you expect from a hotel! They were remodeling but other than the raw sheet rock you would not know it-We were in NO way inconvenienced by it!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear ibsewhappy Thank you for your review and kind comments about my hotel & staff. Jim Gibson

"A brief stay in Kennewick"

5
28/12/2015

When visiting my sister in Kennewick, I have always chosen the Best Western Plus in Kennewick. Not only is it close to where she lives, but the staff and accommodations are always above par. I always look forward to staying there when I visit Kennewick.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Cathie Thank you for your repeat business & remarks about my hotel & staff. I am pleased you enjoyed your stay. Jim Gibson

"Great place to stay, even while under rennovation!"

5
19/12/2015

Breakfast set up was AMAZING and the meal the best I've ever had in a hotel. Several choices of meat, fruit, even oatmeal! and the standard waffle machines. The coffee bar was wonderful also with Caramel and chocolate sauce! Staff was very friendly and, even with the lobby under renovation, the stay was very pleasant and quiet.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Claudia Thank you for your review & comments I am pleased to hear you enjoyed your stay. Jim Gibson

"Best Western Kennewick"

4
18/12/2015

The hotel was under some construction but this did not interfere with the guests. Staff was very friendly and helpful and always had a smile. Parking was convenient to our room and one of the staff actually helped us with getting our luggage inside. The rooms were quiet and the mattress was good.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Lonnie Thank you for your review & your business. I am pleased to hear you enjoyed your stay. Jim Gibson

"Great location and breakfast"

4
12/12/2015

The breakfast was fantastic! The best hotel breakfast I have had in the states. The room was nice and clean. The pool was great. But the bed was hard and creaky. But I have stayed there before and would again.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Jeni Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. I am sorry to hear you did not like our beds. Jim Gibson

"Wonderful place to stay"

5
05/12/2015

Even though the main lobby was under construction it in no way hinder accessibility. Employees were professional and greeted you upon arrival. Breakfast rated an A+ and location was just off freeway with easy on and off exits. Excellent place to stay in Tri-cities area.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Kathy Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. Jim Gibson

"Reception staff very welcoming"

4
03/12/2015

From the time you arrive, go through reception, enter the room and enjoy the excellent breakfast, it was a pleasure to stay at this hotel. The lady who runs the breakfast room is very attentive and always checking that everything is in order

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Paul Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. Jim Gibson

"Best place to stay in Tri-Cities"

5
01/12/2015

Made reservation by phone and got lower price and room requested. Easy check in and nice room plus free gifts for being in Loyalty Club.Warm room(19 degrees outside) and when we asked for directions to Texas Roadhouse, given a 10% coupon, map and excellent directions by friendly staff. Morning breakfast was the most complete we have ever seen with everything you could want!! Check out was fast, (bill under door) and definitely will come back again. Stayed 11/29/2015.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Alan Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast and that my staff took care of you. Jim Gibson

"Excellent hotel"

5
30/11/2015

Staff is efficient. Hotel is clean and well taken care of. Breakfast was amazing. Exercise equipment was all in working order. Hotel is easy to access off/on I82. Thanks! The only difficult thing was the firmness of the beds--more firm than I like--but livable for a few nights.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Teri Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. Jim Gibson

"very nice"

4
28/11/2015

great staff and breakfast. lobby was beautiful before but under construction now but they are dealing with it well. have stayed here before and would stay here again.well worth the cost and easy to find.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear S.J.L. Thank you for your continue business & review of my property. I happy you enjoyed your stay. Jim Gibson

"hotel"

4
27/11/2015

convenient location just off interstate., but expensive for what we got. under construction which was not expected. the lobby was a mess. the price could have been less for this reason. the rooms were clean, the beds comfortable. the wheather was hard rain so we needed to get a room ASAP.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Linda Thank you for your review. I am sorry you did not fell you got value. I price the hotel based on amenities & our breakfast which I believe to best in town. Jim Gibson

"Great place to stay."

5
12/11/2015

A great hotel. The staff is committed to making your stay comfortable and enjoyable. Rooms are very nice and clean, the hotel and grounds are clean and secure The pool and fitness area were great. We come here every year for HS sporting events and wee will stay here again. Great job Best Western!!!!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear James Thank you for your continued business & the review of my Hotel. I am so pleased you were happy with your stay. Jim Gibson

"Good value & convenient location"

4
11/11/2015

Easy access, good amenities, clean and quiet, in spite of lobby renovation. Breakfast was diverse and very good, even offered gluten free options and soy/almond milk. The young lady in the breakfast area was very friendly and efficient.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Kathleen Thank you for your comments & review of my property. I am happy you enjoyed your stay. Jim Gibson

"Clean, Comfortale, Affodable"

5
11/11/2015

We only stayed one night, but we were happy they could accommodate us on such short notice. We usually have a great experience staying at Best Western hotels. They are clean, comfortable, affordable and conveniently close to freeways. The complimentary breakfasts are a plus! Very Satisfied.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Nola B Thank you for your review & comments about my Hotel. I am pleased you enjoyed your stay. Jim Gibson

"Best of the Best Western"

5
09/11/2015

This hotel is one of the best Best Westerns we have stayed at. Rooms comfortable, quiet and clean. Our wishes for the type of room we requested were honored. Full breakfast nice addition. Good location with stores and restaurants located within walking distance.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Debra Thank you for your review & kind comments about my Hotel. I am happy that we were able to meet your request. Jim Gibson

"Nice Place to Stay"

5
07/11/2015

We've stayed at this Best Western two different times and have not been disappointed. It's in a good location, with comfortable rooms and a nice selection for breakfast. I definitely recommend this Best Western Plus!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear nangarspringfield Thank you for your repeat business & review about my hotel. I am happy you have enjoyed your stays with us. Jim Gibson

"Another Great Best Western Experience"

5
05/11/2015

This hotel was what we have grown to expect in Best Westerns. Room was very clean and bed was extremely comfortable which is very important to us. Staff at check-in and breakfast workers were very courteous. There was some construction going on in the lobby but never interfered with anything. Our typical BW experience!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Iluvmarea Thank you for your review on my Hotel. I am please you enjoyed your stay & that our remodel did not impact you, we are excited about the upgrades for our property. Jim Gibson

"October 2015 trip"

5
23/10/2015

This was our third stay here. Breakfast assortment and quality was excellent, and the fresh cookies were great. Only problems we had was the water pressure is consistently low in the shower. They were doing some construction in the lobby but that didn't bother me. Everything else was great.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Frank Thank you for your repeat business and your review. I am happy you enjoyed your stay with us. Jim

"Room was great and breakfast best ever!"

5
19/10/2015

We used points for this stay and were surprised with a great room with a sofa, wet bar, and lots of extra space. Very comfortable! The breakfast bar was the best ever with just about every breakfast item offered....Waffles, pancakes, french toast, eggs, hashbrowns, sausage, bacon, biscuits and gravy, cold and hot cereal, variety of breads/yogurts/fruit, etc. AND even a dark roast coffee option that was very good. It was all a pleasant surprise.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Dana & Dennis Thank you for your detailed review of my Hotel. I am happy to hear you enjoyed your stay with us. Jim Gibson

"Poor Service/Defective Whirlpool tub"

2
18/10/2015

Was overcharged for the room with a defective whirlpool. the staff did nothing to help when I reported it twice.....construction going on, ladders up to your window so make sure to keep your blinds closed or the men have a first row peep show!!!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Jennifer First let me Thank you for letting me know of the problems with your stay. Second thank you again for taking my call & I am happy I was able to make amends for our poor performance this stay. Jim Gibson

"Best Western PLUS Kennewick Inn"

4
15/10/2015

We have stayed at this hotel for years and it keeps getting better and better. They are redoing the breakfast area right now so a little noisy not bad though. The staff is very friendly & helpful. We stayed in a king suite with a whirlpool for the first time. Very nice room, wonderful towels, comfortable king bed. All over very pleased with room and hotel and staff. We will definitely return here time and time again.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Joelta Thank you for your continued business & review of my Hotel. I am pleased you enjoyed your stay. Jim Gibson

"review"

5
13/10/2015

Great place to stay. Always dependable. Clean, tidy, staff are friendly. Great beds, great pillows. Easy access from the highway. Good breakfast, lots of choices, and it was hot and fresh. Best Western is always my first choice of places to stay.

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Sharon Thank you for your review & comments of my Hotel. I am pleased you enjoyed your stay. Jim Gibson

"Comfortable, great place!"

5
12/10/2015

The hotel is clean, and the staff were welcoming and friendly. The breakfast is excellent - a large variety of choices of hot food, cold foods, pastries, fruit and yogourt. There is a fitness centre and pool. The lobby is under renovation but that does not interfere with the enjoyment of the hotel. Many close amenities for shopping. Highly recommend the Best Western Kennewick!

jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review
Dear Sally - Anne Thank you for your review & comments of my Hotel. I am pleased you enjoyed your stay. Jim Gibson

"Excellent, relaxing, comfortable Hotel"

5
11/10/2015

This is the second time we have stayed at this hotel. It is under remodel in the lobby ( don't know why, it was beautiful before) However there is no problem getting around. The breakfast area was moved to a conference room because of the remodel, but it was well organized and the food was great and the severs made sure there was no shortage. Our room was very comfortable and clean. The bed was great too. This hotel is close to some shopping and great restaurants close by. This is a very nice hotel and will stay there again in the near future.

"Decent hotel"

3
08/10/2015

This Hotel is a decent clean, comfortable and secure stop for a day on the road. Rooms were clean and staff was friendly. We have seen more attractive Best Westerns. Our bar was set high and we may have been too critical for this property which was our first stay.

"Best Western stay ever !"

5
06/10/2015

This hotel was a great place to stay. The staff were very pleasant, the breakfast was the best, food was hot, appealing and very tasty. Very quiet and close to several restrauants if needing a meal other than breakfast. Will definitely stay here again, it felt like home.

"Great stay as always."

5
04/10/2015

This is our third stay in 4 years and as always we had a great experience. We have 2 littles & my husband has asthma/allergies and we have never experienced any issue here. They are remodeling but somehow manage to serve one of the best breakfasts of any place our family has stayed. On this trip I would say the pool was a bit cooler than we recall and if you have young kids that is a big deal when choosing a place to stay. We swam for over an hour & then it was time to warm up in the hot tub. They do offer a few free weights as well as the standard fair of workout equipment. The staff was helpful when we needed and the cookies at night are a great touch. (The hotel is across from Starbucks but we never went as the house coffee is outstanding)

"Nice clean place"

5
02/10/2015

This was a very clean, very quiet room in a good location. The AC was quiet. I was impressed with the cleanliness. Nice bathroom supplies. The breakfast was awesome - better than most. Adequate parking. I would recommend this hotel.

"Great place to stay!"

5
30/09/2015

We checked in late evening and the staff was very kind. Our room was impeccable and comfortable. The breakfast was very, very good. Excellent place to stay. Will stay again. Oh, I'm not related to the owner..... this is just a great place to stay.