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Best Western Plus Plattsburgh

4.5 / 5
1194 Avis Tripadvisor
446 Route 3, Plattsburgh, 12901-6519 Etats-Unis  Copy !
PHONE : (518) 561-7750
My research

Hotel advantages


Horseback riding
Skiing nearby
Swimming pool
Games room

Hotel services

Restaurant on site or nearby
Multilingual staff
Indoor pool
Air conditioning in the hotel
Complimentary breakfast
Fitness center
24/7 reception
Buisness Plus equipment

Room services

Iron and ironing board
Hair dryer
Coffee maker
The strong points


Horseback riding
Skiing nearby
Swimming pool
Games room

Hotel services

Restaurant on site or nearby
Multilingual staff
Indoor pool
Air conditioning in the hotel
Complimentary breakfast
Fitness center
24/7 reception
Buisness Plus equipment

Room services

Iron and ironing board
Hair dryer
Coffee maker


Welcome to the Best Western Plus Plattsburgh! If you’re here to visit the Adirondacks, our Plattsburgh hotel has everything you need to make your stay special. Our airport shuttle operates daily from 7:00 a.m. to 10:00 p.m. to transport guests from the Plattsburgh airport, train station or bus station. The SUNY campus is less than five minutes away and we regularly host visitors in town for campus events such as graduation, family visits, guest speakers or sporting events. Shopping is top-notch since we’re directly adjacent to Champlain Centre Mall and within walking distance to other shopping destinations. You’ll enjoy all the conveniences of home, whether you’re here for business, pleasure or passing through. Enjoy our large, indoor heated pool with poolside rooms or indulge in the many outdoor sports available in the area such as skiing, bicycling, boating, golf and fishing. Plattsburgh hosts many professional bass fishing tournaments and anglers are always welcome. You will find the wine trail and many local vineyards nearby and a day of tasting might be just what you need to kick off your vacation. Visit the Ausable Chasm for nature trails, rafting and climbing if an adrenaline rush is more your speed. We also welcome all of our Canadian friends visiting the area for shopping, dining or just a quick getaway. Our central location makes an easy commute for business travelers. Our corporate guests love our discounted rates and spacious newly renovated rooms. We work closely with, SUNY Plattsburgh, Bombardier, NOVA Bus and CVPH to welcome their employees and visitors. Groups are always welcome. Weddings, family reunions or sports teams enjoy our inviting indoor pool, group rates and full hot breakfast. Our front desk is staffed 24-hours a day and ready to assist with any request. Reserve your room at the Best Western Plus Plattsburgh today and be close to it all! Enjoy your stay.


Customer reviews

based on 1194 guest reviews
Very Good
Sleep Quality
"It could have been a lot better with a little TLC!"
Scenic53427250100, 09 Avril 2024

We stayed Monday 28, 2024. The room was a 2 double bed. The was pleasant enough and was generally clean but there were some issues: The reclining chair was broken and had a large stain on the footrest, the light switch plate looked questionable but I didn't want to touch because looked unsafe and the bathtub was quite dirty. I have photos.

"Well equipped hotel "
350zr1, 06 Mars 2024

The hotel is situated off the highway and close to the mall for easy access . There's a small but well equipped gym and a nice size indoor pool for the kids to use. The free breakfast had many different items to choose from. The rooms and the bed seemed worn . Also then hotel seems to be a collection of 2 story buildings making walking to amenities a little confusing. The hotel is a good place to stay overnight and a nice place for young families.

"Great place for a little family getaway"
elville373, 27 Février 2024

This hotel has a convenient location close to lots of shopping and restaurants. The amenities like the indoor pool and the small games room and fitness center along with the super free breakfast and attached restaurant allows for a fun stay. Room rates are more than fair. Rooms are clean but are lookin a little tired and could use an update.

"Best motel in Plattsburgh!"
JOHN R, 22 Février 2024

Over the years, my family and I have stayed at the Best Western in Plattsburgh about 15 times. We have always been completely satisfied. My wife and I look forward to our trips to Plattsburgh in large part because we know that we'll be staying at the Best Western.

"Great three star hotel"
travelfanatic2017, 12 Février 2024

Great location Close to the big malls Clean Safe Staff is ok. Not super friendly but they do the job………. Nicer than we anticipated! Great parking and outdoor patio Ice machine and close to the local good restaurants Great value! Will return!

"Amazing hotel"
Mark S, 27 Janvier 2024

Checked into the Best Western in Plattsburgh NY while waiting for a load, I'm a truck driver. It was very cold, single digits cold with some wind chill. The hotel was nice and warm. The room was clean and comfortable. The shower was very hot. Breakfast had several good options to choose from. The business center was awesome as I needed to print some emails out. I will visit this Best Western anytime in in Plattsburgh. Highly recommended!

"Ok place unresponsive management"
barry g, 23 Janvier 2024

Asked for 2 rooms. Put them on separate floors when asked to have them near each other. Manager refused to assist when I called them. There was a boiler issue and would have liked notification ahead of time .when I called to ask for assistance was told I should be happy rooms have heat and hot water

cancan440, 29 Décembre 2023

Our stay during the holidays was amazing. I highly recommend staying with best western Plattsburgh NY. The food was great. The service was amazing. The rooms are spacious and nice and clean. Anything we needed we got. Thank you very much. We definitely will be back for future stays.

"Plattsburgh stay"
robertlussier1971, 18 Décembre 2023

We booked a great hotel in plattsburgh with best western.our room was beyond what we expected it to be.very clean large room with plenty of doubt we will book the same hotel next time in plattsburgh.although we didnt get a chance to use it this time the indoor pool was looking very tempting.which is on our next time list.overall very great hotel

"Always a nice place to stay"
Tom Z, 14 Décembre 2023

The staff is very polite and it is very convenient to have the 99 restaurant attached to the hotel. I will utilize the facility again the next time I am in the area. I have yet to have a bad experience. That is why I retrun.

"My first Best Western Experience"
blockart91, 25 Septembre 2023

The room was ready for us earlier than expected . It was clean and spacious . The free breakfast was the best I've had. The eating area was clean , the staff was accommodating and the food was fresh and tasty. There was a huge variety to choose to choose from as far as a free breakfast . The pool was clean and large with arcade games available .

tahrann, 19 Septembre 2023

decent budget hotel at not a budget price. . rooms were comfy and well-appointed with toiletries etc. The curtains were nice.. Was woken up at 830am (was up late working) by a dog barking then a child shrieking in what felt like was right next to me. Very thin walls.. But if that didn't happen, would have been fine.. So be aware this is a dog-friendly hotel. Also took a few panicky minutes to find the late night clerk to check me in..

"A really good large hotel that is being well maintained and operated"
Chris_Ransdell, 19 Septembre 2023

This hotel is enormous. Walking around from one wing to another reveals the scale. The amenities it has are all well done. The carpets and overall fit and finish of the hotel are all very high for a mid-level hotel. You won't find some sorry 10 year old treadmill and a cheap set of weights passing for a fitness center. The fitness center is large and not cluttered and has about 4 different cardio type machines along with a multi-purpose resistance machine, free weights and a bench etc. The pool area is beautiful with exposed wooden beams and lots of space. It was quite stuffy and humid in there which isn't ideal but the pool area and all the associated furniture looked great. There is a business center which looked useful and well cared for but we didn't use it. A small guest laundry is also available. Service wise, our front desk interactions were very good and even well past dark there were multiple people manning the desk which made it easy to ask for an extra pillow etc wihtout waiting in line or wating a long time for somebody to find time to respond. Our room was serviced early in the day on our 2nd day which is a rare feat these days, much appreciated. So often we either get no service on 2nd day or they come at 4 or 5 pm by which time we're often back in the room and have to go away or pass on the service call. Basically, everything the hotel offered was not just a check list item but a really well executed amenity. There is one obvious thing this hotel doesn't have and that's a hot tub or sauna. It is basically attached to a 99's restaurant which is adequate but I don't think that is open for breakfast. The hotel provides a breakfast but we didn't even look to see how it was, they aren't usually very exciting. Several other eateries including 'Indian Grill' were a very short walk away as is a convenience store. This would be a great location for a conference or convention and no aspect of the hotel seemed anything less than very good.

"Needs some minor maintenance to make the stay very enjoyable"
valwilson1995, 10 Septembre 2023

It was pleasantly quite despite the fact that BW was fully booked. Toilet had unpleasant staining in the bowl and the bathtub caulking is moldy. A/C and TV worked as expected. The beds were comfortable but the pillows are small and quite thin. The in room coffee was excellent and the fridge worked marvelously! Would stay again.

"Best Western Plattsburgh"
johnoavedissian, 09 Septembre 2023

The property is well kept and the staff are very accommodating and are always willing to answer questions to the best of their knowledge. They also were able to provide local knowledge of the area to refer me to stores that I inquired about within the town and offered suggestions as well.

"Clean and awesome staff!"
Julienbois, 05 Septembre 2023

Awesome hotel with a cool room for the kids with the patio door opening right by the inside pool. I feared it would maybe smell chlorine but no. Everything is super clean but mostly awesome staff. There was some bug with the website when I did the reservation which doubled it. Veronica and the manager all took care of it for a stress free weekend! One of the biggest choices I've seen in an hotel continental breakfast buffet. Only complaint is the shower accumulating water in the tub but I really dont mind. Will come back for sure next time i'm in the Adirondacks!

"Clean and comfortable"
Loveavacation48, 17 Août 2023

Room was clean and quiet, breakfast was above average with a lot of options. Indoor pool and games. Close to RT 87, near to town and lake. Lots of corridors to walk though but ok. Free cookies were a nice touch.

"Awesome Stay!"
lyrasoxford, 10 Août 2023

By and far, one of the nicest Best Western's that I have stayed at in my travels! Everything was top notch - from the front desk staff, breakfast staff to the cleaning staff. And the property and rooms were immaculate. Huge bonus was the availability of gluten-free options at the breakfast station (including bread!). Lots of conviences nearby & dinner at the on-site restaurant - Ninety-Nine - was great. They even have a motorcycle wash facility on-site! Highly recommend this hotel as a stop on your travels!

"Comfortable Stay and Very Nice Staff"
SWAUSHORN, 22 Juillet 2023

Traveling on an East Coast trip and stayed on night at this location. Part of the Hotel is outside entrance and the remainder are inside. The Front Desk staff was so welcoming and helpful. They pointed everything out to us that we needed to know and helped us figure out where we might have dinner. The morning breakfast area was huge and had all kinds of options. Very impressed and the lady helping out in the breakfast area was awesome. Only drawbacks to the property was the room could have used a little updating (carpet) and I wish all hotels (not just BW) would start installing comfort height elongated toilets as I'm tall. Thus why I left off one star.

"Top notch hotel"
ericgilbert1, 13 Juillet 2023

Great facility very well maintained and very clean with great staff. The service was second to none. they're a big swimming pool and fairly size fitness room. the hotel is located right next to the Champlain Centre mall and closed to many great restaurants and a liquor store.

"Comfy, clean, and friendly"
rzakaitis, 26 Juin 2023

We staid 2 nights for a travel softball tournament. The staff was extremely helpful and friendly. The breakfast was very good, lots of choices. The pool was very clean. They value was right on. Very affordable.

"Central location, well equipped, and with luxury touches at a budget price"
via_the_bee, 02 Juin 2023

Clean, comfortable rooms. Impressive array of included breakfast options, including several for vegans and vegetarians, with pleasant outdoor seating by a little pond. Friendly, smooth check-in and check-out. Little touches of luxury like free espresso and cookies in the lobby. All of this for less than half of what other hotels were charging on Memorial Day weekend in Burlington, VT or Lake Placid, NY. Right off the highway, minutes from the ferry to Grand Isle, 20 minutes from Ausable Chasm to get a jump start on the crowds there, or just over an hour to get to Burlington, VT or Lake Placid, NY, the hotel is in an ideal central location. I wouldn't hesitate to stay again.

"Great stay- would definitely recommend!"
gumb01, 28 Mai 2023

Stayed for 2 nights. King bed. Vey comfortable- clean. Looked like it was recently updated. Front desk staff were very polite- offered us cookies upon arrival. Room was spacious- no unpleasant hotel odors from the carpet- halls- ac worked perfectly. Pool was nice for my son. Water was crystal clear. No strong chlorinated smell. Full breakfast was included. Waffles, baked good, fruit, oatmeal, hot foods, cereals, etc all great!

"room litle but clean"
cheche T, 13 Mai 2023

We love, just that our room has fenster but not door to the balcony , room small but clean, Tv a lot of channel , internet was fast too, and people were nice too. If I come back to Plattsburg I will go again to this hotel .

"Amazing stay!!!"
maureenschmidt23, 10 Février 2023

From check in to check out everything was great. The room and bathroom were clean. The pool and fitness area were well cared for. The breakfast had a nice variety of fresh food. Overall a great experience.

abbylopez24, 05 Février 2023

There was this young lady named Mckenzie working today night, and she was SO RUDE, we payed full price for the hotel and reserved it online. We go in and she just kicks us out and tells my husband who is 20, that it's only 21+ to check in to every hotel in New York. We literally went to another hotel and it took us 5 minutes to get checked in. She could've at least been nice about it and said she didn't know INSTEAD OF LYING

"My favorite place in Plattsburgh!"
caeleighzivitski, 26 Janvier 2023

BWP is the only property I stay in Plattsburgh, it's central to everything and it's pet friendly! I've stayed in a number of various rooms on the property and every time is a v good experience, I recommend this property to everyone!

"Great hotel for the area leaving nothing missing"
rickbubello, 16 Janvier 2023

Amazingly clean , extremely friendly every single person you run into. Making a reservation directly through them saved me money compared to websites. The room was exactly what we needed the king suite with great features and the jetted tub was amazing. The pool was great for whole family and was very big, a crib was provided for my small child and they are pet friendly too. The suite had everything you need for a weekend away without having to pack utensils plates etc nice coffee maker and even a toaster oven besides multiple tvs and comfortable bed and sofa bed. Everything was just perfect

"Best western plattsburgh"
kayliadm, 03 Décembre 2022

We love going to best western plus in Plattsburgh, New York. Poolside rooms are always a must. It's nice to sit out there with family and enjoy the view. Don't have to freeze walking in a hallway when u get outta the pool.

"Maine Trip October 2022"
Jon H, 18 Octobre 2022

A typical good BW hotel. Good service. Good, clean, large room. All the basic amenities and a good breakfast offering. Easy to get too. Other services near by. There is a good restaurant on site. Easy access.

"Great Stay - No Issues - Perfect"
Jason L, 15 Octobre 2022

No issues whatsoever and clean. The pool was nice, warm, big, and clean! Breakfast was great and the hotel is very comfortable. We were there for 5 nights and had no issues at all. No issues with staff and we would return again without a doubt.

"Nice Hotel"
Christina B, 09 Octobre 2022

We only stayed for one night. Easy check in/out. Room was clean and a good size. All amenities worked. Pillows need to be replaced with a better quality. It's those square uncomfortable ones. The breakfast was great. Big space and great set up. The lady working it kept everything up very well & replenished often. Scrambled Eggs, corn beef hash, bacon, waffles, variety of bread items, fruit & some other things. The Laundry I believe was a $1 each. Now this is my only real complaint. I had planned on doing a load or 2, but in order to get to it it was a darn maze. I had to go down my hall, down stairs, and up/down 4 other halls (each had staircase too). Passed the pool area which was very nice & big, but the walk to get to 1 washer & 1 dryer set off a hall way .. not a room.. just an opening. It was odd. I was not walking back & forth that much to do laundry. I almost got lost trying to get back to my room. I waited until our next hotel stop (there's was just down the hall).

"Week-end getaway"
oswaldos565, 26 Septembre 2022

This close to all shopping. Breakfast was great. Clean rooms. Pool was great even if they has a small heated problem. Stuff very friendly. I did even know that they had a small play room where the pool was. Arcade games . Lot of room to eat outdoor

"Mini family Vacation Ruined !!!!!!!!! Hotel Not Willing to Help !"
zackhalil514, 20 Septembre 2022

Hi, On August 31st 2022 my mother, my grandmother and I decided to go to Plattsburgh New York for the day for a ‘mini vacation' to get out the house and change scenery. We decided to reserve a hotel room at the Best Western Hotel in Plattsburgh, NY. Being a Diamond member, travelling frequently, I have stayed at many Best Western Hotels within the past year, without ANY issue. We had checked in around 2pm, luckily they had a room that was ready we checked in(119),we left our belongings in the room and decided to go eat and go shopping for the day. The Staff were very friendly and helpful. As we arrived back at the hotel at around 9PM my Mother and I decided to go eat for supper and my Grand-Mother decided to rest as she was tired. Our plan was to stay overnight and the next day continue shopping and or visit the beach. BUT at around 2:15AM, as my grandmother and I were already asleep my mother woke us up in a very frantic mood, she was still awake on her iPad. She had yelled out for me to wake up and grab a Kleenex quickly as she had seen a bug crawling on the bed sheet. As I turned on the lights and I gave her the Kleenex she confirmed that it was a bedbug. She jumped out of bed freaking out she then noticed that there was indeed more and killed them, totalling 5 bedbugs( mother keeping them in a Kleenex/ in a ziplock). We took Pictures immediately with our iPhone. Now, IMAGINE, if my mother fell off to sleep, she would have got eaten up. ( no bed bugs were in my grandmothers single bed, or my cot bed). We quickly called the front desk, explained the situation clearly. The employee (working over night, very nice man) suggested to change rooms, we declined, we were very turned off not trusting the cleanliness of the hotel. We decided to head back to Montreal at around 2:45am all 3 of us in our pyjamas. He offered us muffins and coffee. We mentioned that we wanted a refund and in addition a refund of the “reward points” I used to book the hotel room. The night auditor mentioned to contact the hotel Management regarding the situation, being that in the moment he did not have that authority to refund etc. My mother did mention to the employee that she would be writing on trip-advisor website, but we gave them the benefit of the doubt and figured for sure we would receive a refund. I guess Not. Therefore here we are now. On September 1st/2nd I received an email from the (Chief Operating Officer) (Vice President & CFO) of that specific hotel regarding the situation, I also gave my “recent stay” feedback and was contacted by The owner. I even called the main offices / customer care at Best Western multiple times and have been told that The Specific Hotel itself needs to authorize the refund which TILL this DAY, have refused to do, nor do they want to. They have not called us, all communications have been through email only, even ignoring my initial email reply on Sept 7, and only replying on Sept 19th( in between that I sent 2 emails sent). It took a phone call from myself on sept 19th and leaving a vocal message to receive the email reply after 12 days. I guess this important issue is not a priority to this hotel. The first reply email to the Chief Operating Officer was sent Sept 7th, explaining the situation , including a full detailed explanation, full proof pictures, with including a CLEAR GPS location for all (3) pictures. In short being indirectly told that we are lying and that this never happened at their hotel room, that they did an inspection and nothing was found but a spider in a corner of the room. (OF COURSE! Bed bugs come out at night when its quiet). Why did the night auditor not come inspect our room right away? Why was another employee not sent to see the room to inspect and see the proof? In addition, in that frantic moment, my mother did not show the night auditor anything, this was her first experience ever with bed bugs. At 2:45am, we decided to leave and head home, who would leave for an Hour+ drive back to Montreal, Canada with their 82 year old mother/grand mother who has been 98% shut in for the last 2 years?!. ON TOP of that as Canadians, we need to fill out the ArriveCanada (vaccination) app proof and are limited to spending, shopping purchases, according to how long we stay in the USA, all hassles to deal with when crossing back at the border. Now, the Chief Operating Officer has been dismissive and combative even indirectly/directly accusing us of lying, if this was the case, why would we of not taken advantage of the free breakfast in the morning, swim at the Pool Before check-out and have a goodnight sleep? Is a refund too much to ask after all of this?! We arrived home at 4:30am by the time we dropped off my Grand-Mother and travelled to our home. Despite the hotel looking good, being rated highly, staff being very nice and professional, our “mini” 1 day vacation was ruined. Despite all the CLEAR proof of pictures of the bed bugs, this situation has been time consuming, irritating and frustrating and upsetting. Hotels have a duty to keep their facilities clean and have failed in our case/ our room ( we are not accusing the whole hotel as it is well rated and overall clean). The customer service we have received from the management team has been very unprofessional and we feel let down. We have given them the benefit of the doubt but have not received any concrete help in 20 days, but a simple email with apologies made, but this is not enough. This is why we have decided to go the social media/news method and allow people to read our story, experience and try and help us. We have made a claim with the BBB.

"Great Vacation!"
leflorio, 16 Septembre 2022

The hotel is great, and the staff is the best. The inside pool was fun and clean. You can walk inside to all of the hotel. The parking is close to our room and well lite at night. We had a great stay. We liked the location near the Hi way.

lamon100, 08 Septembre 2022

Was a decent hotel for the money… Average complimentary breakfast, decent room and the pool/arcade area was fun for the entire family. Had a small issue with the washer but the staff quickly got the issue resolved.

"Wonderful stay"
Diane b, 04 Septembre 2022

We had never stayed at a Best Western before. We arrived in the area and actually had stopped at a different hotel first. I was not impressed with what I saw there and so continued on to this Best Western after reading the excellent reviews they had received. This place did not disappoint; from the delicious complementary cookies, to the clean room and the friendly staff we were pleased with all aspects of this hotel. We have been converted to the Best Western chain.

geusanio, 03 Septembre 2022

Good bang for your buck. Perfect location for leisure (I explored the Adirondacks which I highly recommend within itself). Service was solid but would prefer a wider variety of breakfast choices especially for those staying multiple nights.

"Great place!"
rpowers4, 01 Septembre 2022

My wife and I just looking for a getaway vacation. This place was wonderful. Close to everything you may want or need. The breakfast was excellent. We had our dog with us and the staff was very receptive to our needs.

"We love the Best Western Plus in Plattsburgh, NY"
Cheryl K, 31 Août 2022

We stay at the Best Western Plus in Plattsburgh, several times, throughout the year. We always enjoy a restful stay. The staff is wonderful and the breakfast is amazing! We look forward to spending time in the indoor pool and grateful that we can bring our dog, on some of our visits. We are looking forward to future stays!

"Delightful, Clean and Comfortable"
Phyllis422, 25 Août 2022

The people at the front desk were delightful. the agent was very forthcoming about no elevator available for the floor that contained the king rooms, but they were on the second floor and there were railings on both sides of the stairs. The room was large, clean and very comfortable; so comfortable that we overslept and missed breakfast the next morning! Overall, we would return in a heartbeat.

"Simple, clean, and accommodating"
BurbsDad, 23 Août 2022

The facility is clean and convenient. The staff made the difference though - they were fantastic. From a very helpful check-in, to extra towels from the cleaning staff, to a very quick visit from maintenance, everyone was excellent. The breakfast buffet is good. The fitness facility is small, but has everything you need. We would definitely go back.

"Best Western Stay August 2022"
613cassandrag, 21 Août 2022

The breakfast is especially wonderful - full hot breakfast options - meat/home fries/corned beef hash- and a full range of fruit/cereal/yogurt/drinks coffee and more. The rooms are well appointed (the bathrooms are especially roomy) and well lit. The staff is friendly and ready to provide recommendations.

"Wonderfuly Clean comfy"
jimwG322CW, 21 Août 2022

Everything was perfect from upkeep to friendly staff. The breakfast was above average and large area so you didn't feel cramped. They had outdoor fireplace by pool which was large and indoor. Would recommend try it!

"Great family hotel"
cathyolszewski29, 05 Août 2022

The pool, the size of the room, the comfy beds, the friendly staff, the location and the hot breakfast are all great when traveling with family. The room was also very clean and the 99 restaurant being attached to the hotel just sealed the deal.

"Nice experience!"
annick072022, 27 Juillet 2022

Very clean. Nice and helpful staff! I would go back and would recommend it. Nice swimming pool. Great place for families. Very quiet. Breakfast area is spacious. More than enough food and choices for breakfast.

"Staff was friendly and helpful"
mkH195CN, 25 Juillet 2022

We booked the hotel at the last minute. We were pleasantly surprised what a wonderful hotel this was. The staff was so friendly, the pool was like an indoor resort, the breakfast was plentiful and the whole place was very big and very clean. We will definitely stay again.

"Not all rooms are the same"
SLP2GOPA, 24 Juillet 2022

We stay here when visiting family. Normally this hotel mets expectations but last stay didn't. We're usually on 2nd flr and no issues, but last time on 1st flr. We had bugs, wet floor, and it smelled.

"A quiet stay — we'd return!"
ModernWanderers, 20 Juillet 2022

A very pleasant one-night stay, with lovely staff at check-in. This is a huge hotel with plenty of free parking. Our room was super clean and spacious, even with three adults in the one room. The breakfast was one of the best I've seen at a BW (and I stay at a lot of BWs!) — we were uber impressed. The gym was also well maintained and I was the only one using it the morning we left. The pool seemed inviting, but was very stuffy and packed with kids during our stay — so we didn't end up using it. Although the air-con in our room was a tad temperamental, we had an otherwise quiet stay and slept well. A couple of (minor) negatives from our stay: - there was no recognition at all of my BW status (nor offer of the usual water or bonus points) at check-in - one member of staff was incredibly rude to my friend when she headed downstairs to breakfast, to the point where she felt she wasn't welcome there. I'm grateful for the owner who said he'd speak with his staff about this. - the bathroom in our room was incredibly small; there was only one hook and hardly any space to put your things

joshuaedge39, 28 Juin 2022

Great stay! Staff, breakfast, clean, great restaurant (99) Great experience with all aspects! Other places should take note! 100% will stay again and recommend anyone who's going to be in this area to check it out! I'm sure anyone would be very satisfied just like myself and all of my crew which was up to 13 guys sometimes!

"Great getaway weekend"
Nancy J, 12 Juin 2022

The BW in Plattsburgh is a very nice hotel. Close to shops restaurants etc.Nice indoor pool with patio outside. Breafast was great Eggs bacon waffles. Lots of choioce very nice staff. Beds are very comfortable

"Great motel"
melodydd66, 11 Juin 2022

Family trip. My mother passed away. We needed a place to stay while we attended the burial and sold our home. Motel great. Ninety-nine less than acceptable. Rude hostess. Forty minutes before closing she refused to serve us.

"Great Hotel!"
lynnmitchell2022, 07 Juin 2022

Hotel is in great condition and room was clean. Breakfast was good and dinner at the restaurant on-site was a fun experience and also had good food. Do not hesitate to stay at this Best Western hotel.

"Excellent Hotel"
laurel m, 06 Juin 2022

Very nice Hotel...the room was very clean and very spacious...very nice staff always ready to help, even the concierge or maintenance people in the hotel smiled and said Hello ..Beautiful indoor pool...close to restaurants and shopping centers.

"Love staying at the Best Western Plus in Plattsburgh, NY"
Cheryl K, 22 Mai 2022

Our family has stayed at the Best Western Plus in Plattsburgh, NY several times over the past several years. We have traveled to the area on business and to visit our son who is a student at the local SUNY school. We initially stayed, to be able to travel with our dog. We have since stayed, whether we are traveling with or without our pet. The accommodations are excellent! The rooms, building, pool are always very clean. Breakfast is wonderful and delicious! All of the staff is kind, professional and attentive to the needs of all of their guests. We became Best Western members and we are very happy with the process while making reservations, checking-in & out, the rates and membership rewards. We always look forward to our stays and plan on returning often!

"Clean, good breakfast, great staff!"
aland272, 17 Mai 2022

Breakfast was, in my opinion above average. Many types of bread, yogurt, bacon, hash browns, eggs, juices AND flavored water, good coffee, waffles and cereal. Very clean hotel, smells fresh. Staff very nice and accommodating. Dustin, in particular, brightens your day with this constant smile. As a plus, there is a 99 in the same building for other meals.

"Get away for momma"
Passenger62419701335, 30 Avril 2022

After three years of remote learning, remote working and finally my retirement I decided a break was needed and the first place I thought of was this hotel. From previous visits I knew I could get peace and quiet, a comfortable room and be close to shopping and restaurants. I had 5 days and four nights of peace, comfort and a contented feeling. Friendly staff, clean rooms and great amenities. Will be back soon with the family!

"Very Nice Hotel"
Crystal S, 25 Avril 2022

This is one of the better Best Westerns I've stayed at and definitely one of the best hotels overall. The rooms are clean, the complimentary breakfast is extensive with several hot options, the pool and pool area is very big and always clean. The beds are super comfortable also. Staff is friendly and accommodating.

"Great weekend"
billQ4775KZ, 10 Avril 2022

Hotel was great. Staff was excellent, the pool area was clean. And the breakfast was amazing both mornings. Thank you best western for a great stay will definitely be back for many more of our little getaways.

"Fun weekend!"
Tracey P, 07 Mars 2022

Hotel was great for families. Lots of kids at this place. The pool area is big and kept warm and also has a game room area for the littles. Breakfast is great. Hot fresh eggs, bacon, sausage, oatmeal, cold cereal, juices, tea and coffee with a waffle maker as saved our family of 4 adults and 4 children a lot of money on breakfast. We requested rooms next to each other and the hotel gave us connecting rooms so the grandchildren could run from room to room. Close to shopping with a mall right next door within walking distance. Rooms were clean but would have preferred queen size beds, they were only doubles. Overall, great stay

"Well kept and clean"
1040polivka, 05 Mars 2022

Been staying here on and off for 18yrs. Hotel is kept up to date and in immaculate shape. Restaurant attached to hotel makes it handy for meals and the food and service is always good. Highly recommend

"Great Family get away spot"
jessicaparadeecmt, 01 Mars 2022

We really enjoy this hotel and it's pool! We have stayed several times and have not been disappointed. Amazing pool! Great Breakfast! I am in love with the poolside rooms. We love what the area has to offer. Close to the mall and movie theater.

"Love it"
jaking2022, 22 Février 2022

My family and I love it here. It is the best pool around! The hotel is so clean and the staff are very friendly. We never want to leave. The best part is that they are very accommodating when we ask for anything.

"Great hotel with excellent value and amenities"
kpcVT, 15 Février 2022

This Best Western Plus in Plattsburgh, NY, is an excellent value. Our room was large and nicely laid out, and very clean. The indoor heated pool was amazing and an added bonus is The 99 restaurant is attached!

"BEST place to stay in Plattsburgh!"
kayp12979, 07 Février 2022

HOT, FULL breakfast! Pool is clean and area is well-kept, guest rooms are clean and well-appointed, staff is always friendly and helpful, and the common areas are always clean and neat as well. We've stayed here three times now and this is now our go-to place when we're visiting family in the Plattsburgh area.

"Great place to stay at"
adkgirl323, 23 Janvier 2022

The hotel is close to all shopping and dining areas. Staff is very friendly and helpful, we didn't use the pool but it looks clean and a great place to relax. They have a restaurant that is attached to the hotel so you don't have to walk outside if the weather is unpleasant

"Clean, very nice"
brendanmeiers, 28 Décembre 2021

Had to spend the night waiting for our PCR test to cross the Canada border. Randomly picked BW - extremely satisfied. Beat expectations. Last time I stayed at a BW was maybe 30 or 40 years ago when I was a kid. As good as any out there.

"Great place with excellent staff!"
lafrance57, 18 Décembre 2021

We have stayed here several times over the last four years. Despite Covid restrictions these folks seemed to have figured out a way to make things work. There have been a few minor bumps along the way but each time we visit we feel that everything is going in a positive direction. The staff are pleasant and helpful, rooms are clean, breakfast is great.

"Couples Getaway"
mtnbiker1986, 14 Décembre 2021

We were pleased with size of the room and the amenities offered on site. Would definitely recommend. The room was clean and well stocked and neat. My wife and I stayed in the executive suite for two nights and very much enjoyed our time there. We will be going back!

"Best Western, Plattsburgh, NY"
tompkinskay1948, 28 Novembre 2021

My grandson had surgery and since he got released after dark, I decided to stay overnight. The staff put us near an entrance, so he did not have to walk far. They all were very professional and polite during our check-in and after.

hulingfamily4, 22 Novembre 2021

This stay was really nice and affordable. We stayed because we attended a concert at my daughter's college — SUNY Plattsburgh. It was only 1 night and wished we could have stayed longer especially to enjoy the other amenities like the indoor pool.

"Clean and excellent value"
B2188BJmaras, 14 Novembre 2021

Pleasantly surprised by the cleanliness and design of the room. Walk-in shower was perfect and besides the beds being a bit high, everything worked well and was stocked well for our stay. Would definitely stay again.

"Great hotel"
mjdetail1, 31 Octobre 2021

4th year we have stayed here when hunting in Chazy NY. The attached 99 restaurant is fantastic! Great food , good prices . Hotel is clean and offers us a discounted rate when hunting thru a local guide ( Frontier Waterfowl Guide Service , Chazy NY ). Highly recommend hotel and Frontier !

"We were so happy!!!"
kayp12979, 25 Octobre 2021

My husband and I were very pleasantly surprised to find that the hotel was serving a wonderful, fresh, HOT full breakfast. The room and pool were very clean and neat. The front desk staff was accommodating and friendly. My husband and I have decided that we're staying at the Best Western every time we're in town. Very, very happy customers.

"Excellent service and amenities, parking for semis"
667adelk, 16 Octobre 2021

The amenities are AMAZING and the service is most courteous and professional! Beautiful rooms and hotel building. There is an easy parking for 7-10 semis. I was traveling by car on this trip, but will definitely stop here when driving my semi.

"The Best!"
M387travel, 13 Octobre 2021

Whenever my parents have come up from FLA, they have always stayed here. The rooms are clean, breakfast is great, and the staff - front desk, housekeeping, maintenance, etc., are second to none! I highly recommend staying here! The pool is also a great accommodation, larger than most hotel pools!

"Exceptional value"
rlyradio55, 11 Octobre 2021

This is a "can't miss" property. Clean. Roomy. Exceptional full breakfast. Pool area is huge with a big pool and excellent hot tub. Fitness center is well equipped. Front desk efficient and helpful. The restaurant on-site was good. All the staff we encountered were friendly and helpful. This is a very well run property. We will not hesitate to book another room here whenever we're in the area.

"1 Night Stay"
jacobgallant, 06 Octobre 2021

As a hotel manager at a premiere hotel & resort I have fairly high but also fair expectations when traveling. That said, the BW was good and I would recommend. Grounds and appearance: The property is in a good location, just a couple minutes off the highway. I will say that the exterior appearance had me slightly worried, however once inside I found it to be a clean and well appointed property. The halls are a little dark and dreary in my opinion, but there's nothing wrong with that by any means. All in all 7/10. Room and Housekeeping: Having managed a Housekeeping Department I fully understand the woes of that job, but I must say my room was clean and well appointed. None of the normal mishaps were present, such as a dirty fridge or stuff left in drawers. The fitted sheet on the bed was inside out but who cares. There was a slight odor in the room, almost like stale cigarettes, and the lamps have clearly not been dusted as there are cop-webs and a good layer of dust. I have one other thought on the room that has nothing to do with Housekeeping; the microwave is facing the bed and therefore the clock is right in your face at night. I may be in the minority here but I like it dark when I sleep so having a green clock in my face was less than great. My advice to Housekeeping would simply be to sit in the chair like a guest will and see it from their perspective; I have a feeling the dust and whatnot will stand out from that perspective. 7/10 Front Office: When I arrived I was promptly created by Erin who got me checked in quickly while taking the time to ask me about my trip. I was given clear directions to my room and brief rundown of the property, everything I needed. Checkout was quick, I swung by the Desk and Dustin got me squared away super fast. 10/10 F&B: So there is a Ninety Nine attached to the hotel, but for obvious reasons I ventured elsewhere. I also got up a little late so I was not able to try the free breakfast (6a-10a during the week). Thoughts for Ownership: I have a couple thoughts I'd like to share since I know the owner actively reads reviews here. The patio/balconies for the rooms are cool, but they have no furniture; even a couple chairs would be nice. I love the tile in the showers and they look really nice, and one improvement I would recommend would be making them rainfall showers. Overall your team does a great job and you should be proud. Giving a final rating is difficult for me. I am used to full service premium properties and therefore have that expectation, and this is certainly not that level of hotel. Given the price and what this property actually is, I would give it 8/10. It proved to be a clean and comfortable stop during my road trip, and I would recommend it for other travelers.

"Great Night Away"
VAD7900, 01 Octobre 2021

We stayed in a pool side room with my daughter and two friends for the 13th birthday. Our experience was nothing but awesome. The room was a great location. The staff was super friendly. And the 3 teenagers all found something they wanted to eat for breakfast.

"Not for allergy sensitive"
Diane H, 23 Septembre 2021

Hotel staff are great and breakfast was wonderful. Rooms are decent if you do not mind the dust/musty odors. TV remotes are not easy to operate and no channel guide. Restaurant is easy to access and pool is very nice.

"Family stay for Daughter's wedding"
lgilbert6, 13 Septembre 2021

We arrived reserving 4 rooms to accommodate family for our daughter's wedding. We were exceptionally pleased with everything! We loved the restaurant, the food was great. And the pool hours were awesome too. We will definitely stay with you again.

"Great place to bring your grandchildren"
BethNezezon, 19 Août 2021

My 4 year old twin grandsons had a great time and so did we. We definitely plan on going back with them. The room was very clean and the staff were extremely friendly and helpful. The pool was a lot of fun.

Nelson C, 16 Août 2021

I spent 2 nights with the Best Western Group at their Plattsburg property. The motel was very clean and well lighred. outside, The breakfast was outstanding with a number of hot or cold choices. There are a large selections of restaurant, in fact the 99 is attached. I made a good choice.

"Very nice hotel"
Crystal S, 16 Août 2021

We stayed here as a "staycation" birthday for my grandson. We stayed poolside, which was awesome, met some great people, loved the pool and fact it is open until 11pm. The fitness center is open 24-7 which is also very nice. The breakfast was nice, with much variety. I'd suggest getting there early (that's typical with any place though). This hotel is located right in the heart of "uptown" Plattsburgh, you can walk to the mall and very short drive to anything else, including the city beach.

"Attention to detail"
1040polivka, 08 Août 2021

Been staying at this hotel on and off over the last 18 years. They continue to upgrade and keep there hotel at a immaculate shape. Rooms are very well kept and furniture and beds are like new. All staff are very friendly and seem happy with their jobs

"Neat and clean, gracious welcoming staff. A 10/10"
2014anniel, 27 Juillet 2021

Room was very clean, accommodated our pet. Even a bowl of fresh water at the reception area. Woman who checked us in was very gracious. Other staff members offered a good morning on their way to and from... Clean bathroom and shower, additional sink in the living area... bed was great as were pillows, often a complaint of ours. Very pleasant experience.

JerryA1311, 19 Juillet 2021

Very good choice in Plattsburgh. Amazing service, with quick check-in, check-out. Great breakfast, and great pool. Rooms were ultra clean. Our stay was a delight. Hotel is near just about everything, and guest service was so helpful. (recommended a great coastal restaurant, which was fantastic). We will return to this hotel again.

"Clean updated room, friendly staff"
smeadows2021, 16 Juillet 2021

The rooms were comfortable, clean, and recently updated. Every staff person I encountered was friendly and helpful, from the time I checked in and was offered a cookie to after I checked out when the front desk staff person reissued my key so I could retrieve items accidentally left behind. I was very pleased with my experience and would definitely choose this location again if visiting Plattsburgh in the future

"Hotel & Accommodations"
tb0hlman, 15 Juillet 2021

Upon arrival we were warmly greeted and check-in was seamless. We entered our room to find it extremely well maintained, a pleasing scent and very comfortable beds. The pool area was not only clean and well organized, but big with many choices for seating and rooms that overlook the pool as well. There were many games for kids to play including ping pong. Besides the awesome room and pool area, we were really impressed with the exercise room. The equipment includes weights, balls, treadmills, steppers and a bike. All are nice models and this area features towels, water and cleaning agents. Due to the nature of our stay, I asked for a late checkout and it was granted with grace. Plain and simple, I would highly recommend this facility. It is easy to access and we received excellent service!

"Great stay"
JLSSLNY, 14 Juillet 2021

My husband and I made an impromptu trip to Plattsburgh and stayed in one of the Best Western suites. The room was great, the staff was friendly and the food was delicious. We also used the pool and it was warm. We had the whole pool to ourselves.

tina23642021, 27 Juin 2021

Everything and everyone at this hotel went above and beyond maintenance gentleman even helped with our room key and info rooms were very clean will definitely go back family that came to visit are now going to stay next time they come to town

"Great staff, great stay"
Frankie435, 19 Mai 2021

We were there for our uncles 100th birthday...frontdesk employees were excellent from check in to check out...always checking to make sure we were comfortable and checking on our needs..they even took pics of us with our caring is that?...will definitely go back

"Excellent value"
smosher76, 21 Avril 2021

You only expect so much from a hotel located in the middle of a mall, but Best Western Plus Plattsburgh insulated me from the unappealing surroundings with great comfort and quiet. I loved having access to the swimming pool, and had a very satisfying meal at the restaurant next door. The staff were all super friendly, welcoming and helpful.

"Excellent! "
731carac, 18 Avril 2021

My husband and I took our 5 year old here for the night. I am a housekeeper at a resort in lake George, NY, so I tend to be very picky about hotels. This hotel was extremely clean, very pleased. The staff was friendly and courteous. The pool was awesome! Highly recommended!!

"Where were the blankets?"
Shane H, 12 Avril 2021

There were no blankets, they were more like textured sheets, the beds were old amd uncomfortable, but st least they were clean. Virtually non existent water pressure, the T.V. wasn't much larger then a tablet.

"Great Stay"
Odyssey7145798878, 02 Avril 2021

Stay was great, good food clean room! Staff is always friendly close by to a lot too. I stay here all the time and can't think of better place to stay in Plattsburgh. Right next to 99 restaurant too very convenient

"Girls trip"
reneeburnell24, 27 Mars 2021

We had multiple issues.. from brown stains on my clean towels which ended up drying off with my own cloths. To cream substance on our couch. Black hair all under the sheets of our bed..i approached the manager at the front desk about these issues an was told that house keeping could go in and clean.. unfortunately i told her never mind we will just move to a whole new hotel... she did not care she said okay we packed up n left! I called corporate an emailed them have not heard back at all from them!! Extremely sadden about having to pack an move but the next hotel was much better!!

"Quiet relaxing stay"
dalewallywall, 09 Mars 2021

This was a great place to stay for the weekend we would definitely stay at this resort. Any issue the front desk responded and address them and fix them breakfast was a good starter meal the ninety nine restaurant was a good choice for dinner the couple of night that we stayed

"Dirty bath tub"
businesstraveler3440, 25 Février 2021

Was in bathtub while water filling. Noticed an abundance of organic material floating in tub. Gross. Bathtub was clearly not cleaned. Hotel staff offered to come clean it. Have stayed multiple times in Plattsburgh area at different hotels. Not the worst experience but far from the best.

piweissmd, 23 Février 2021

All staff were friendly, kind, helpful and compassionate! The pool was awesome!l, the bed comfortable. The room was very quiet! Internet was great for I required this for my work. Location was excellent!

monicaann24, 22 Février 2021

Our room and hallways smelled like cigarettes so bad it was disgusting! Our bed was as hard as a rock, the thermostat didn't work so it was like a sauna in our room, it didn't look like the room had been cleaned, and there was a party above us that was so loud we couldn't sleep! If I hadn't been so far away from home I would have left!

"Well kept and clean"
1040polivka, 14 Février 2021

Been staying at this hotel on and off over the last 16 years. It's as well kept now as back last stay I saw they were remodeling rooms that I've stayed in and thought they were better than other hotels ive been in. Keep up the good work.

"Nice stay"
Dottie H, 07 Février 2021

Midrange hotel. Very nice and spacious room. Property and room were clean and well maintained. Bed and bedding were clean and comfortable. Front desk staff were courteous and helpful with local information. Plenty of free parking. Close to shopping and restaurants and airport. Pet friendly. Located off a main road but our room was quiet . Fitness room was by appointment only due to COVID and the pool was open.

"Our favorite!!"
Jennifer K, 25 Janvier 2021

The pool is our favorite winter activity. We love the olympic size pool and the arcade (even though the machines tend to take our money unecessarily everytime). Staff are extremely accomodating and friendly. Rooms and decor are amazing and perfect for the children and adults to enjoy their stay. We go every few weeks for a mini vaca. We have had much better free breakfasts (no bacon or waffles), but the breakfast attendant is so friendlyevery time we go that we couldn't help but give her the rest of our arcade money for a $10 tip.

"Very Nice"
aferrara2019, 02 Novembre 2020

This was a last minute trip to spend the weekend with my daughter who is away at college. The staff was helpful and very welcoming. The prices are reasonable. The rooms are clean. They provide a free breakfast with a nice variety of items to choose from.The service is top nothch.

"Fantastic Hotel"
Science8, 01 Novembre 2020

We stood one night here while visiting colleges with my daughter. This hotel was great!! I was so impressed with how clean it was. I am very nervous about staying in places due to COVID and I have to say that this was probably the best one we stood at. The staff was cleaning so much. The guests were all wearing their masks. The price was great and the breakfast was awesome. I also would like to add how friendly the staff was. We brought our dog with us as well for the first time travelling and I was worried that the hotel would not be clean due to the allowance of pets. I could not have been more wrong. I highly recommend this place!!!

"Our Plattsburgh home, away from home"
Cheryl K, 04 Octobre 2020

We have stayed at the Best Western Plus several times over the past two years. We enjoy traveling with our dog Charlie. Whether or not Charlie is with us, we stay here as the staff is courteous, friendly and professional. The rooms, amenities, staff, breakfast and location are a perfect fit for our family's needs. We always look forward to our stays. The building and rooms are modern and very clean. We highly recommend stay here. It is our Plattsburgh home, away from home!

"Great Bang for your bucks"
charnora71, 28 Août 2020

Our room was clean and comfortable—equipped with a jacuzzi that really came in handy after a long day of moving our daughter into her dorm in nearby college. Location is great, near several restaurants and across from a wine store!!!! Highly recommend.

"Clean rooms"
Relax04480617799, 13 Août 2020

If you are traveling by motorcycle. There is a complete furnished wash station. That is a plus. Clean rooms . I would stay again. My reservation was not correct. Make sure in advance that your reservation are correct.

"Room not clean"
SGTNVE, 10 Août 2020

The room was not cleaned well prior to our arrival. There were items in the room and refrigerator clearly left by the last guests. This was really concerning especially during what is going on right now.

"Great hotel !"
Lmz2750, 18 Juillet 2020

We were there with our two kids. The room was great. Because of COVID the breakfast was limited but fair. The swimming pool is large and great and the kids really enjoyed it. The restaurant next to the hotel is fine as well.

"Excellent Property"
j0hns0nr0y, 28 Juin 2020

Excellent staff upon check in and check out. Very clean and I felt very comfortable with all aspects of stay during Covid challenges. Checked out at 4:30 am and had grab and go breakfast ready to roll. Thank you and Great job!!!!

"A Fimily Favorite"
Trail62755831351, 22 Juin 2020

My family and I really love the Best Western! The rooms are clean, staff is friendly and helpful, pool is fun too (maybe a bit cold for some people) but its always clean. Breakfast is good to and like many other places in Plattsburgh, its close to everything. We have never had a problem here. See you guys soon!

"The Best Western Plus Plattsburgh is the Only Place to Stay in Plattsburgh!!"
D8116JBcarold, 28 Mai 2020

I truly enjoyed my stay at the Best Western Plus in Plattsburgh. Every time I plan to stay in Plattsburgh in the future, I will always choose this hotel. I would recommend anyone visiting Plattsurgh to choose this hotel as well. You will not be disappointed!

wdm1776, 28 Mai 2020

the stay was wonderful, sad to see ground round go but it is what it is. Even during these tough times the staff was nice and efficient. The hotel looks nice with all the exterior updates and inside was clean and presentable. Stay safe

"Extended Stay during Covid"
tamflsunshine, 17 Mai 2020

This BW Plus always goes above and beyond with customer service and any challenges that come up. They are willing to offer a helping hand any way they can. They work together with precision teamwork and makes the hotel experience even better. Thank you for a job well done. A++

rethguarts, 08 Avril 2020

Great place to stay enroute to Montreal QC. Friendly staff and excellent housekeeping. Plenty of places to eat that are within walking distance. The local Walmart and diners will deliver. The 99 is a great place to eat and it's connected to the hotel.

"Very Accomodating and Kind"
Sgt_tepper, 06 Avril 2020

The staff was incredibly accomodating and helpful for our needs. They did a great job with keeping everything protective during the Coronavirus pandemic. Special shoutout to Jessica and Harley! Thank you,!

"A quick getaway."
evk1122, 24 Février 2020

We decided to take a quick last-minute getaway to New York and on the way back we stayed at the Best Western Plus in Plattsburgh. We were able to get a really good rate through AARP for a king suite. Overall we were extremely happy with the location, the room and the breakfast which was included in the price. There were just a few minor things such as outdated creamer in the refrigerator, water stain on the ceiling, and we would have to say the mattress was not that comfortable. Other than that, we were happy with the room and would stay at this hotel chain again.

"Great Location"
billingtonj38, 18 Février 2020

Great Staff all around.. Really nice place to stay and relax.. Pool was great for the kids.. I likes that the pool an arcade where in the same area... Clean Breakfast area . An the one nice thing is there is a restaurant just feet away.....

"Valentine day retreat"
stevewilliams, 17 Février 2020

We got a suite and it was very nice./ comfortable. In room coffee/tea/ microwave toaster oven. it was quiet. We got there early for certain reasons but room was not ready. We wanted to go for a swim but were not allowed. I don't know why, we would have been comfortable and happy. Lots of kids in the pool that weekend but it was alright. Over all nice hotel but there canadian discount was cheaper on so look before you book. I will go back

"Good Family Weekend"
Spenny613, 17 Février 2020

Hotel room was in great shape. Breakfast selection was great. Kids enjoyed the pool although it was really popular with all the other kids staying there on the weekend. Staff was friendly and helpful.

"A pleasant stay"
Richard C, 13 Février 2020

This hotel was very pleasant. The staff was always courteous and efficient. The breakfast selection was better than most of the other chains that offer free breakfasts. The hotel areas were recently renovated and the room was clean. Some of the furniture was dated but very clean. We stayed here for 4 days and enjoyed the stay.

"Clean, convenient and comfortable"
Eunf2000, 26 Janvier 2020

This hotel experience blew me away. I've stayed a lot more pricy hotels before. Our group of 15+ were very happy with professional staffs and clean rooms, pool, and fitness center! I will definitely come back. Oh by the way, it was in the center and walking distance!

"Perfect for hockey families"
clarkfourfan, 20 Janvier 2020

This hotel has a Great, huge pool which was perfect for our stay for a hockey tournament. Lots of tables by the pool which was handy for pizza with all our families. Also, a few arcades games by the pool to keep the kids entertained. Great selection at the morning breakfast which is included. Centrally located. Will definitely stay again.

"review of hotel"
fitzthomas1, 09 Janvier 2020

i was very surprise how well Best Western has change in comfort of hotel and how they handle situations. we haven't stayed with any Best Western in years but someone told us to try Plattsburgh and I did and was very glad we did. Very pleasure hotel.

"Best Western is the best"
kenmacson, 04 Janvier 2020

Great Stay . we have stayed about 5 or 6 times in the past & will always come back, Staff are polite and very helpful, rm's are clean and you will enjoy your stay. The restaurant is fantastic and the food is incredibly good.

"Good for One Night"
Brad B, 19 Décembre 2019

The Best Western Plattsburgh is an older property that has been renovated, perhaps several times. The lobby was updated as well with newer furniture in several seating areas. The room is accessed by interior hallway but has an outside entrance, too. At least there used to be a door. The room was very clean with dark carpet. Mattresses were newer as were the linens. Could use a little higher wattage light bulbs. The bathroom has been updated to a higher standers than the room. Nice tile with a sink in the bathroom as well as one outside...this would be nice if travelling with others. Room was quiet and plenty of parking. Bizarre shower head with two elbow joints and thumb-screws holding it in place. I used the restaurant but brought dinner back to my room. Food was fine but the restaurant needs some theme or decorations...pretty austere.

Barbara M, 16 Décembre 2019

Hotel was clean and neat. Pool area very well taken care of .Cleanliest pool in hotel so far. Needs a restroom close by. You have to go back to your room dripping wet to use restroom breakfast was good.

"Great Location & Staff!"
SecretShopper001, 14 Décembre 2019

Walked in and immediately greeted / welcomed. The hotel was amazing! Only wish they had a gift shop for snacks. 2 restaurants to choose from the 99 & The Ground Round. Night Auditor was extremely friendly and worked with me on a receipt that my company would accept. Overall they should be a premiere not a plus.

"Fantastic stay at BW plus!"
bigdaddy3, 22 Novembre 2019

Excellent Hotel .. Super comfortable beds and fantastic service. Great breakfast in the morning.We rented a pool side room (225) the only complaint we have is regarding young children screaming their heads off until 11pm at the pool. We heard it loud & clear in our room even with the patio door closed. I would highly suggest to management that the pool become an adults only swim time after 8pm .. Other than that we had an excellent stay!

"Amazing Stay!!"
Anne T, 11 Novembre 2019

We had originally booked a reservation at another hotel in the Plattsburgh area only to arrive to a smoke filled broken door disaster!! At 11:30 pm, after driving over 6 hours we didn't know what to do. I called and spoke to a representative from Best Western Plus in Plattsburgh and they graciously assisted us in booking a 2 night stay at their location. We were traveling with our parents as well one of which has stage 4 cancer. (We traveled to the Plattsburgh area so she could see her sister who is disabled and unable to travel) So to say the least it was a bittersweet trip. The room was amazing and the breakfast was fantastic. Everyone that we came encounter with was very friendly. Great experience!!

"Weekend Family Getaway"
05859cindy, 11 Novembre 2019

This hotel meets all of our expectations. The rooms are clean. The pool is large and warm. It's nice to be able to enjoy drinks and snacks by the pool. Many hotels do not allow that. The staff is friendly. The included breakfast is good. The location is great. There's plenty of shopping and restaurants within walking distance.

"Nice hotel and staff"
pjmclean4, 05 Novembre 2019

Centrally located to mall, other stores and restaurants. We only stayed the one night but it was a nice stay. Well worth the cost. Room was clean. Only issue is lack of outlets and charging ports other hotels have.

"Nice hotel"
Jason K, 02 Novembre 2019

Clean, comfortable and quiet. Great rates. Lots of restaurants around. I have stayed at this hotel numerous times over 15 years or so and have never been disappointed. The hotel has been updated several times over the years so it never seems dated or run down.

"A nice place to stay"
mike c, 31 Octobre 2019

I spent 1 night at this hotel due to work needs. Everyone was very helpful and friendly. Plenty of eating options within walking distance. Even a ninety nine on site which was a very good meal. I would certainly stay here again when traveling in that area.

"It's ok"
RebekahMartino, 29 Octobre 2019

The indoor heated pool area has arcade games, very nice. The Jacuzzi rooms are a rip off. Only big enough for 1 person, faucets are located in a position that requires you to be inside the tub to run water. Not big enough for an "intimate" experience with a partner... Seriously a huge letdown

"Just fine for a one night stay in Plattsburgh"
majesdane, 29 Octobre 2019

I only stayed here for one night and used points, so I can't comment on value for price. This is an old HoJo's converted into a Best Western, so the layout of the hotel is a little different than your standard Best Western. That being said, everything is very accessible (you can still get from point A to point B from anywhere in the hotel, which was great since I didn't want to walk to breakfast in the rain!) and there is plenty of parking. The staff was friendly and efficient. The breakfast tasted fresh and there was a decent selection of food. Where this hotel loses a star is for the extremely thin walls. Throughout the night I could hear our neighbors talking, watching TV, and even snoring! I understand this is a structural issue that likely came with the hotel and probably would be difficult for Best Western to fix, but if you are a light sleeper and/or hate neighbor noise, this might not be a place for you. Also, the pillows were much too soft for my liking. Overall, this place was just fine for a one night stay in Plattsburgh. It's close to a variety of stores and restaurants and getting to/from the highway is a breeze. Plus, they're pet friendly, which was exactly what I needed.

"Jacuzzi Tub!"
smp0724, 28 Octobre 2019

Whenever we travel for leisure, we look for a hotel with a jacuzzi tub, a luxury we don't have at home. This hotel has an awesome mini-suite with a big tub that we really enjoyed. The room was very clean, as were all of the public spaces, the furniture was comfortable. The breakfast was great. The staff was friendly and helpful. The only complaint I have is that the air conditioning unit was very loud every time it cycled on, which was really annoying while trying to sleep. I didn't ask anyone to do anything about it, because I think the only fix would have been to switch rooms, which I didn't want to do.

RichardM6092013, 23 Octobre 2019

My wife and I have been going to this particular BW for more than 30 years.It is a short drive to the Canadian border and is centrally located within walking distance to all the amenities. The rooms are well appointed, clean and comfortable. The indoor pool area is especially family friendly. This property has become a family getaway as my daughter now goes there with my grandchildren.The owner is very hands on ensuring quality.

"Visiting upstate New York"
Cheryl K, 22 Octobre 2019

Although our visit was for business, we enjoyed the beautiful fall foliage. We were able to bring our dog, as this location allows pets. The staff was welcoming and the hotel was updated, clean and very well maintained. We were impressed with the complimentary breakfast, with real plates and utensils as opposed to plastic. The food was fresh and delicious. We plan on visiting this hotel, at this location, often in the future.

wdm1776, 21 Octobre 2019

Everyone was excellent the General Manager Tricia Chase, along with ownership continues to go above and beyond with service and quality, the renovations looking spectacular and add a nice element to this property.

"Feels like home"
adventurous345, 17 Octobre 2019

Shout out to Dustin for changing my room promptly after the heater was not working. He always does a great job as does Jessica and Caitlynn. I stay here every week and have stayed else where in town before discovering this gem. The staff is really some of the best I've encountered on my travels, they really do their best to make you feel at home, I wouldn't stay anywhere else.

"Best Place In Upstate NY, Plattsburgh"
kathryntebo, 16 Octobre 2019

The Best Western in Plattsburgh NY has a very cordial staff including housekeepers. The 99 on site restaurant has excellent food and very pleasant wait staff. Pool is absolutely wonderful, clean and pleasant. Great pricing. Thumbs up!!

Gerty596, 06 Octobre 2019

The staff was extremely friendly and accomodating. The rooms were clean and well stocked. The parking lot should go all around the hotel not just down 3 sides as it is a little confusing. Also at first we were confused as to where out suites were as it was not labeled on the outside of the buidlings

crump4466, 06 Octobre 2019

In the chaos of our wedding weekend, this place was wonderful. Clean, friendly staff, Huge suites for us to get ready in. I heard no complaints from any of the 50ish people we had staying in this hotel with us.

"Great Week-end@ BW"
citigirl2960, 05 Octobre 2019

Excellent experience. The service was excellent.Good service. Rooms were very clean and hotel was close to all shopping areas. Loved the breakfast, which was included in the price. Great variety, something for everyone.

"Clean and smells great"
leonnetteb, 04 Octobre 2019

The staff in Plattsburgh NY are super nice and is always there with a smile and ready to help. The lobby in Plattsburgh NY is beautiful. The pool is really nice. Some of the ground floor rooms have a little balcony. Sweet The rooms are tastefully decorated and boy o boy the pillows are really comfortable. Looking forward to my next stay.

"We enjoyed the pool this time..."
WhensTheNextTrip, 03 Octobre 2019

This was our 3rd overnight stay at the Best Western Plattsburgh in 9 months. It is a great place for us to stop before heading into Canada. This time, we enjoyed the swimming pool & breakfast as did not have to rush out for our next destination. As expected, check-in was quick and the staff was friendly as always. Our room was clean with patio access to the pool. We prepared a simple dinner in our room with the microwave (b/c of food allergies). It was a treat and a convenience to enjoy the pool & then have dinner on the patio table just outside our room. Our kids also enjoyed the arcade. The next morning, the breakfast spread offered a good variety and the staff worked hard to keep with the weekend rush. We were then off to our next destination in Quebec for the rest of weekend. We look forward to returning again this winter on our way up to Quebec for our next ski trip.

"Very good experience"
a60dan, 29 Septembre 2019

We celebrated our anniversaries with another couple and reserved 2 rooms on relatively short notice when our AirBnB host cancelled on very short notice. We were greeted warmly, and checked in promptly. Rooms were great, and updated. The facility appears to have been "built out" at different times, and it was a challenge to navigate from our rooms near entrance #7 to breakfast. We found it easier to walk outside, but be sure you have your room key to get back in. It was a short ride to the ferry to Vermont. ~$25 for 4 people & vehicle. About 75 minute drive to Old Montreal. The breakfast is excellent, and the staff worked hard to keep up with the Saturday & Sunday morning rushes. The chocolate chip cookies in the lobby were worth the long walk from the room :-) There are 2 Tesla "destination chargers" in the parking lot. My wife still won't let me get one :-( We heartily recommend this hotel and will stay again. My only disappointment- my wife booked the room through and I lost out on 6 nights of Rewards points.

"Amazing for families"
ashlyrod, 26 Septembre 2019

We stayed over for one night with a bunch of kids of all ages. The rooms were comfortable and clean. The pool was amazing and also very very clean. The arcade was perfect for the kids to waste a bit of time. The staff were amazing and friendly and we will all be coming again.

"Great staff and hotel experience"
Connector16082930982, 26 Septembre 2019

As a leadership coach, people are everything to me. The staff are friendly, helpful and accommodating. They remember me, welcome me back every time. I have even been recognized on the phone! Good value for the money, clean and a good breakfast included. Hard to beat this value and experience.

"Perfect hotel"
clnims, 23 Septembre 2019

We loved staying here! My son goes to school in Plattsburgh so I will be visiting the area for the next 3 years. I will definitely stay at this hotel again. The room was exactly as pictured online, the breakfast was great and the service was fast and friendly- thank you!!

"Mini get away across the border"
Angela D, 19 Septembre 2019

Best Western Plus Plattsburgh Nice cosy room, clean and spacious. Erin at the front desk is very accomodating with my concerns. Canadian get discounts when you book thru the front desk directly. Jessica is also very friendly and approachable. Nice mini getaway for my husband and i. Bonus verryyy close to the Champlain Mall

"Lobby and Breakfast area are Modern and Beautiful - rooms need to be updated"
Kathy W, 09 Septembre 2019

The lobby and main areas of the hotel have been updated and are well maintained. The breakfast was excellent. Individual rooms are quite dated, horribly dark, and temperature control was limited. It was the first week in September and Fall comes early to the North Country. I was FREEZING in my room and there was no way to turn on the heat. Staff were friendly and helpful in general. I was easily able to find parking near my room. The location is good for any destination within the Plattsburgh area.

"Wedding weekend"
449keving, 06 Septembre 2019

If you are looking for a clean and comfortable hotel, Best Western has your back. We were greeted by a friendly front desk hostess who explained al the amenities of the hotel. Breakfast is included in your room rate each morning. Indoor pool was perfect and many area's inside and out to just sit and read a book or chat with friends. Rooms are large and bed is very comfortable. Room was very clean and bathroom was quiet large. There is a business center if you need it. easy walk to local restaurants. The 99 restaurant is attached to the hotel. Highly recommend

"Beautiful, welcoming and peaceful!"
SomboC2, 03 Septembre 2019

I enjoyed my stay at the Best Western Plus in Plattsburgh during a conference at the State University of New York! It felt so home like!!! Great staff, very helpful and friendly. I loved the breakfast and looked forward to it!!!

"Its nice"
heatherquigley, 02 Septembre 2019

Hotel is nice and clean. Check in was delayed by over an hour. Our reservation said 3pm but apparently its not until 4pm. Breakfast was chaotic due to the layout of the tables, making navigation difficult.

"BW Plattsburgh"
NJTraveler264, 30 Août 2019

Very comfortable, clean accommodations with extremely helpful and friendly staff. A recommended restaurant, Twisted Carrot, provided one of the three best meals we had over an 8-day trip from Burlington through Montreal, the Laurentians, and Quebec City. Breakfast was better than any other we had, even in posh hotels Our room backed the pool, not the best view, and would have benefited from a bathroom night light instead of the whir of the fan when the light was on. The staff, however, was top drawer.

"The Best Western Plus Plattsburgh is the Only Place to Stay in Plattsburgh!!"
D8116JBcarold, 26 Août 2019

I give this hotel top ratings! I can assure you that you will enjoy your experience at this hotel! Don't waste your time trying to book anywhere else in Plattsburghl! Your stay at this hotel will be an amazing experience!!

"very nice"
grant1192019, 25 Août 2019

very comfy and clean. close to almost everytthing! Daughter going to SunyPlattsburg. only hotel that we stayed...! which has been more than once. Very satisfied the first time! only complaint was my 86 year old dad was....they need the handicap bar in the shower! lol

"Another Great Stay"
LucasFam439, 25 Août 2019

Great Stay when dropping off my daughter at college! In the main lobby they had a snack and drinks for the people staying and dropping off their kids to college. Jessica at the front desk remembered me from a previous trip. It was nice to be recognized. She remembered that I left something from my last trip and got it for me. Service was great and the breakfast too.

"Great service"
maledetto321, 23 Août 2019

Staff....Staff as always are very professional and accomodating, rooms are clean but the water pressure in the shower was not strong. I wish if they had fixed small safe to secure valuables. the breakfast was very nice.

"Nice and Clean"
Breadcool, 16 Août 2019

We were in town for a baseball tournament and this was a nice affordable place to stay. The pool was nice for the boys to swim in but the pool area was quite hot and humid. The rooms were clean and the breakfast was decent. If we return to Plattsburgh next year I am sure will stay here again.

"One night stay"
tonysama7928, 15 Août 2019

Ok found double small for family of four. Would have preferred two queen beds. Front staff should have suggested to us a room with two queen beds, special knowing the age of the children, could have been offered as a free upgrade.

"End of summer trip"
Sandra B, 14 Août 2019

A August get away to the Adirondacks.Take the slow route and see the sights.The weather was perfect and the destination in Platsburg New York was the furthest point and down to Old Forge for some shopping and then home.

"Overnight Stay"
Stacy_S13, 14 Août 2019

We stayed at the Best Western Plus overnight as we were passing through. It made for a perfect stop for us. The staff was friendly and helpful, the room was spotless, and the bed was comfortable. The bar/restaurant attached to the hotel had good food and a fabulous bartender,Jeremy. The happy hour deals were great as well. In the morning, our breakfast was good with plenty of options. We didn't use the pool but it looked pretty large and very clean as we walked by. I would definitely stay here again if ever in the area.

"Best Western Plattsburgh"
Jayson L, 08 Août 2019

A nicely renovated BW hotel with pool, fitness center and 99 restaurant attached. Conveniently located with courteous staff and a very good complimentary breakfast. The rooms are attractive and well maintained.

"Plattsburgh is a surprisingly lovely city."
Companion617739, 01 Août 2019

Plattsburgh sits on Lake Champlaign, and has lovely views and summer activities. There is only one restaurant on the water, which was comfortable and very comfortable, however, the food left alot to be desired. The hotel is conveniently located and one of the nicest BW I've ever stayed in.

"4:00 check in"
karoleigh, 29 Juillet 2019

The hotel is labeled as a Best Western Plus. Although I'm not handicapped, I do advise people who are physically challenged to ask for a first floor room because this inn does not seem to have an elevator. Also note that this inn won't let you check in until 4:00, unlike many other hotels which allow a 3:00 check in. If you arrive earlier than that, you can walk over to the mall. You don't need to cross any streets to get there, and it is literally right next door. The room itself is very attractive and good sized. The bed was very comfortable. We stayed in a pool deck room by the swimming pool, which was a very nice room with a table and chairs outside of our room. The pool is extremely large as hotel pools go, and it's 9 feet deep at the deepest point. We did not see a hot tub in the facility. We had breakfast in the breakfast room and ate off of regular plates and used regular tableware instead of plastic forks, knives, and spoons and foam plates. There was a very cozy atmosphere there with the fireplace. There's a nice sitting room outside of the breakfast room with the fireplace. There's also a very nice sitting room outside of the hotel with the fountain. There are a number of restaurants very close by both fast-food casual and more upgraded. You can even walk to them if you want to. We chose to eat at Friendly's across the street. You can get a 10% off coupon when you check in for Ground Round, which is next door. The building could use a water power spraying to look cleaner.

"PZ from VT"
Paul Z, 28 Juillet 2019

I have been staying at this hotel for a lot of years, and they are always improving it. They have recently expanded and improved their breakfast area, which is a very enjoyable part of staying here. The improvements to the exterior of the hotel are fantastic. The rooms are great, with comfortable beds, and always clean. The staff is very professional and friendly, always willing to help. Great location, with two restaurants right on their property, a shopping mall next door, and right off the Northway (I-87), which is very convenient.

"Fair trip"
RFC99, 23 Juillet 2019

Nice, comfortable rooms and very friendly staff. Breakfast was good and hotel centrally located near numerous shops and restaurants. Would recommend hotel to short term and long term visitors. Beautiful, large inside pool as well.

"Close hotel near Ausable Chasm"
kath0515, 22 Juillet 2019

We had a great visit to Ausable Chasm and stayed at the Plattsburgh BW. The room was clean and the breakfast sufficient. The only negative I have is the air conditioner in our room was loud cycling on and off. The air was necessary as it was a hot July week!

"Nice place to stay for long shopping weekend"
Jorge M, 16 Juillet 2019

Is close to the mall and many other amenities, the restaurant close to this hotel is really good staff really customer oriented the rooms clean and comfy, pool area large clean, breakfast good enough but could have more variety

"Quiet, clean and convenient!"
fjmreills, 13 Juillet 2019

My husband and I recently stayed in a lovely suite at Best Western in Plattsburgh, NY for several nights. The quality of the entire experiance was fantastic! Very friendly, effecient and responsive staff; very clean suite with great amenities; suite was extremely quiet and comfortable; great and reasonably priced menu at in-house restaurant; a tasty and varied selection of foods at breakfst (including gluten free options:); and fast and easy check-in and check-out!

"A great place to stay in Plattsburgh "
NumberOneReviewer, 06 Juillet 2019

My wife and I decided to stay here on our way to Montreal and this was a great stopover. All of the staff members were friendly and helpful. We got a great room at a great price. The room was clean and comfortable. The bed was soft and cozy as well. The hotel is easily accessible from I-87 at Exit 37. We would definitely stay here again

Flyer27634379913, 05 Juillet 2019

The hotel was clean, although much of parking area was closed. The only issue I had was I was quoted 1 price and charged a higher price. The continental breakfast was outstanding and the cleaning crew was very helpful.

"Nice friendly place"
Souraj F, 02 Juillet 2019

Friendly helpful staff, clean rooms free hot breskfast. Also indoor swimming pool. Easy friendly family friendly nice hotel. Second visit to this hotel with my family. We are planing to come back next summer too.

"Great Choice — Deceiving Outside"
NaderProperties, 15 Juin 2019

After a horrid experience at the Comfort Inn nearby, this hotel found a room quickly for our family of four; two kids under four years and our small dog. The king bed suites are wonderful; large bedroom and living room, newly renovated, clean and quiet (corner room). The outside is dated, you aren't sure what you're walking into only to find wonderfully accommodating staff and a renovated clean interior. The pool was a hit with the kids, nothing special but the water was a good temporary, the air was warmer and they had some pool toys (balls)— most hotels have very cold water. Breakfast was also good— so needless to say, we will be back when in town. Thanks!

"1 Overnight Stay - Part of Road Trip into Canada"
WhensTheNextTrip, 15 Juin 2019

After all these years, this is our first TripAdvisor review... We are a family of 4 with 2 young children & travel to Canada often. For us, Plattsburg is a perfect location to break down the long road trip to the Quebec City/Charlevoix region. We have stayed at this Best Western before in Dec 2018 & chose it again for this reason. At our stay the other night, we experienced a mechanical issue with our room at approxmimately 1140pm. Scott (the overnight manager who has worked on the property many years & was very professional) responded to the matter quickly & immediately moved us into a new room. He helped us move our things to the new room since we had 2 children. The next morning, Tricia, the General Manager followed up. We explained we were pleased with how the matter was resolved & it did not prevent us from having a very restful night. We will certainly stay there again & next time we will use the awesome pool!!

"Anniversary stay"
369judy, 06 Juin 2019

Stayed at pool view room! Room was spotless! Pool was perfect temperature! Balcony was nice & warm considering the cold May we had in Ontario Canada! Complimentary breakfast had a large assortment of warm & cold food! The only noise we had was the air conditioner/ heater in the room! A very nice getaway!

"Best hotel in Plattsburgh"
CalebFM, 04 Juin 2019

The rooms are all wonderful, we got a great queen suite with a jacuzzi. So cozy. We love taking our little one to the pool. Always nice to get away on a dreary day and visit a pool. We're locals and will continue to stay at this hotel.

"Best Western Plattsburgh"
Venture64194118404, 04 Juin 2019

We go every year for work and they always look after us. they`re 45 of us and they let us use their patio for a BBQ and are very helpful with all of our needs. We will stay there again next year. The rooms were nice and Clean. People ready to help. There are longer than normal walks to the rooms.

"Quick weekened away"
richied1204, 02 Juin 2019

After a planned trip to Ontario fell through, the kids were bummed out. So we decided to take a quick trip from Montreal to Plattsburgh. I have always visited for a few hours but not for two days..... We left Friday night to avoid issues at the border. The hotel is located basically off the I-87. Upon arrival, we noticed that the main entrance was blocked off. I found the alternate entrance and went to check in. We found out that a portion of the parking lot is being stripped for repaving. We got a room on the second floor at the farther end of the hotel. We drove to an access door that needed to be unlocked by our key card. I liked that. With the exception of a few rooms, access to the second floor is by stairs only. The room is of simple design. We had reserved a 2 double bedroom but opted for the kind and sofa bed. The king was fine but I think it needs to be replaced, The hide a bed definitely need to be replaced. but all served our purpose. The AC is great, very new with digital readouts Breakfast is included, usual fare, both hot and cold options. The pool is big, and there is direct access to some hotel rooms from the pool area For this trip, we visited Champlain mall for some shopping. 30 years ago, it was crazy with cross border shoppers, but now it has slowed down a lot. The food court is very lacking. We also visited Ausable Chasm. Amazing walking trails, and great views. Many tour options, though the best one which includes a raft ride was not available as water levels were too high and dangerous. My wife and kids did the walk very nicely and there was a shuttle trolley to take you back, if you were too tired to make the return trip on foot. Our dinner highlight was to the Texas RoadHouse. New place, not bad but is for another review Enjoy

"The best BW motel to stay barnone"
Dream67742846468, 21 Mai 2019

Very clean and comfortable rooms, updated and fonctionnal exercise machines, great service. But what makes it very special is their breakfast, the best I have seen and we have stayed in almost 100 of them all over USA and Canada.

"Very comfortable and Welcoming "
traveltrap, 19 Mai 2019

Stayed over for only 1 night. Hotel was perfect. Room was very clean,beds were comfortable. Full breakfast in the morning. Nice big pool and close to all of the shopping areas. I would reccomend a stay at this property!

"Best Western Plus Plattsburgh NY"
Wanderer18088682122, 13 Mai 2019

Over all a good hotel. Good breakfast. My kids absolutely loved the pool. One downfall is it's a confusing layout so be prepared to walk if your at the far end and some of the arcade machines did take some of my kids money.

"Great place and great people"
Connector16082930982, 09 Mai 2019

I stay at BW Plus in Plattsburgh for my business trips from Canada bi-weekly. The people are genuinely friendly and helpful. The rooms are clean and well appointed and the value for money is excellent.

"Excellent "
FloridaNYSP, 02 Mai 2019

Very helpful staff and clean hotel. We had a terrific day. There is plenty of parking. Also, this hotel is located very close to the interstate and numerous restaurants. We have stayed here in the past and it continues to be a great place to stay.

"Great place to stay"
Sunshine05686092392, 25 Avril 2019

Hotel was clean, shuttle from airport was great, highly recommend for future visits! The fitness center and breakfast were great added bonuses. Rooms were nice, a little dark, but overall can't complain

"Relaxation Trip"
Experience692171, 19 Avril 2019

Stayed here just to relax after having major surgery. The trip was much need after being inside for 2 months. The room had a wonderful jacuzzi tub. The pool was very refreshing and relaxing. The 2 restaurants were very good with great food and service. Will definitely be going back with the kids next time.

"A very good place to stay in Plattsburg NY !"
coupalmanon, 09 Avril 2019

The Best Western Plus is well located ....easily accessible, very clean, and inviting. The rooms are A+. The pool area is spacious and beautiful ! Chairs, extra towels, perfect temperature... it's definitely a FUN experience ! The Breakfast area is again very nice, comfortable and very well kept...Plenty of choices and overall excellent ! On top of it all ... the staff is polite,concerned and helpful..... All is HERE for a pleasant stay!!

"BW is perfect"
Compass28811540454, 08 Avril 2019

Rustik pool area, very scenic and comfortable. A lot of space to sit around the pool in either a beach type chair or sit at tables on either side of the pool. Rooms are nice, clean and comfortable beds!

"Hotel Stay for Sports Activity"
Resort27872094615, 01 Avril 2019

The room was very clean and comfortable. The kids enjoyed the pool and breakfast. Staff was friendly and helpful. Overall, we were very satisfied with the amenities, the location and quality at a reasonable price.

"This is the best one"
Rodney H, 25 Mars 2019

I often have to take trips to Canada. In doing so I always stay at this best western. The staff is very courteous and respectful. They have an great breakfast also there is a restaurant next door that has great food

"Awesome Hotel"
Kathy L, 21 Mars 2019

My dad had to be here in plattsburgh for thursday march 22 2019. The hospital CVPH helped us get a room for my parents and me and my cousin. We arrived Wednesday nite at 4pm. We were greeted by a young man, his name is dustin. He was so awesome. Very nice and polite and courteous. Anything we needed he helped us with a smile. I recommend this hotel to everyone. Its very clean and a great breakfast. We were so impressed by dustin i went and asked scott for dustin's name so we could give him a good review. I also asked scott his name he was on duty the next morning. He also was very nice and helpful and courteous. I love this place and plan on staying here from now on.

"Short and sweet"
Voyager41200130633, 18 Mars 2019

Very nice and clean hotel. Very comfortable bed! Breakfast buffet was delicious. The furniture in the room needs some updating, along with the heating unit. The heating fan was a little to loud, kept waking me up when it turned on.

"It was ok"
776arties, 16 Mars 2019

I had an overnight stay 3/13 to 3/14 . My sister made the reservation for 5 rooms, we were in town for a funeral. One reason she chose the property is it is pet friendly, and I never" leave home without" her. A $1,500,000 refurbish was recently completed. The outcome is very neat and clean. I feel they could have spent a little more money since they got a good loan rate, staff told me about the arrangement. So, the story goes a bank was looking to relocate and the property owner leased the bank an adjoining piece of motel property for a 10 year term. In reciprocation the motel received an equally nice term for their loan for the renovation. Point being, it was looking to get the biggest bang for their buck. The complimentary breakfast is quite inclusive, the coffee is always available, it has computer access and a pool. The closet hangers are very chintzy, the don't take me kind because you won't be able to use them and the sliding closet doors need a bottle track. In a pinch it filled a need but I'd choose a different brand of pet friendly if I made the choice. I did not pay for the stay.

"Very Disappointed"
zadojny, 13 Mars 2019

I checked in and was so badly greated , said I have emailed them the night befor for reservaction and to discuss the price and the lady at the counter told me it is impposible that I emailed them look it was just bad the second I put my two feet into the thing I will admit is that it is very clean and the bed's are coffie...If you get to sleep , all we heard was kids running up and down the hallway and then they have sum kind of heater in the room that keeps going on ever 45 minutes and what a noise..We did not sllep all night..Would I go back to ( NEVER )...The front desk is not pleasant at all , you can not sleep due to all the nioise in the room...what a waist of my hard earn money...

"Great weekend!"
Lori L, 05 Mars 2019

We traveled to Plattsburgh NY to see the Gibson Brothers at the Strand Center. We stayed at Best Western. Our room was very nice and comfortable. The jacuzzi was perfect! Slept like a baby. The staff was friendly and helpful! Definitely would stay there again !!

"As far as I'm concerned, the Best Western at Smithfield is the best bang for the buck for motels in Plattsburgh"
JOHN R, 25 Février 2019

My wife and I had a very nice suite with remarquable styling. My daughter and her husband came with us and slept on the pull out couch which was very comfortable. All in all, we had a nice stay and we feel that you can't go wrong with the Best Western at Smithfield!

"Very. Disappointed will never go back"
Jjlmsl, 23 Février 2019

We have been going to this hotel for years, I took my children when they were young wanted to take my grandchildren on February break, My daughter made reservation one month ahead two rooms pools side, prefer adjourning but side by side was ok arrive and find out somebody called the Arizona office and canceled our rooms. We would never call the Arizona office we call directly to the Plattsburgh office since we are only an hour away from home support the North Country, the only thing they could do was give us two regular rooms close to pool, did not want to disappoint my grand children so we took it, as we asked around pool side rooms both evenings to find out most of those people just book their rooms within a weeks time frame. So I do not know what really happen, so you can burn me once but not twice, I can tell you I will never be back nor will I ever recommend a best western hotel again.

"Best pool rooms EVER!"
CaroleCD1, 22 Février 2019

We've been coming to this hotel for over 40 years when it was the Howard Johnson with my parents. We then came with our young children, with parents as well. Now we come with our adult children and grandchildren! We love the renovations Best Western Plus has done! Beautiful lobby and amazing breakfast area! And they've kept the poolside and pool view rooms !!! BEST CONCEPT EVER! It's like being in a resort, patio area outside your room with big round tables, access to pool from there. Perfect for snacking and playing board games. IDEAL for families!!! It's THE PERFECT SETUP! The hotel offers complimentary hot breakfast every day. Many great fresh selections to choose from! Perfect for families! Staff is friendly and helpful! We had a small hiccup at checkin. We mentioned it to Tricia the manager who is extremely gracious and friendly. She definitely listens to customer concerns and genuinely cares to make customer satisfaction a priority! Big kudos to Tricia!!! Also Erin at front desk is very helpful and accommodating! Thank you to both! We will definitely be back to make more family memories at Best Western Plus!

"Friendly staff and clean rooms"
Red1020, 20 Février 2019

The staff were very friendly and attentive, the rooms were clean and there were a lot of options for breakfast. It seems very family oriented and has a great location for anyone doing some shopping from Canada.

"Satisfaction garanty"
Tour08922757787, 17 Février 2019

Always wonderfull to go there. By the pool is the best, the room are clean, breakfast is perfect and the restaurant...the food is so yummy. Vegetarian or meat lover will find what they want. We're always satisfied every time we go.

"Gluten-free/celiac friendly"
Doreen E, 12 Février 2019

My friend and I went for a shopping spree in Plattsburgh this weekend. We stayed at this hotel because we are fans of Best Western (lots of pluses for what you pay) The rooms are always very clean and Nicely decorated. I have coeliac disease and travelling is often quite difficult, I brought my supper with me knowing there was a microwave and fridge in the room, I also brought my toaster bags and bread for breakfast. When I went for breakfast in the morning I was glad to see and to hear that there was counter space that was gluten-free and a dedicated gluten free toaster available upon request . The hostess was very helpful and Advised me that the eggs, bacon and potatoes were all gluten-free. It was so nice to be able to have breakfast like everyone else and not have any physical reaction afterwards. The staff at this hotel is very well informed and personable. I highly recommend

"Family birthday"
Camper45517721886, 09 Février 2019

We had an amazing time at my grandson birthday party pool side everything was great.. can't wait to go back again! It's just February so we still have plenty of time for more pool side fun. Having the pool side rooms with children is the best.. no confined to a small room!!always a bonus if you book early enough!

"Relaxe and cozy ."
Tourist51914880257, 31 Janvier 2019

Nice place . Staff are very helpful and pleasant. You have a lot for your money . The decor in the room can be improved but the rest it is great . Super great with kids . Family oriented , nice choice

"Another great stay"
LucasFam439, 29 Janvier 2019

Just got back from dropping my daughter off at college and we stayed here again. We have made this our “home” hotel for every time we drive her to school. The staff is very helpful and friendly. Davey at the front desk even remembered me from out last visit. Breakfast was great and a good variety for everyone in my family. The rooms were very clean and nice and warm. Next time in Plattsburgh make sure you stay here!

carmen r, 28 Janvier 2019

We have been long time customers of this hotel. We have been staying here since 1972. Some years we have stayed more than 30 times but won't go back. We noticed over the recent years especially the past 5 years it has seemed to go down hill fast. Customer service is terrible. The front desk workers change very quickly and they are young women who seem not to care at all about the hotels customers. They are rude and have no concern. Their day manager is just as bad. The only good staff there is the maintenance people that I see at the pool area. Our main issue is the partying that goes on in the pool side rooms. On our last stay the people in the room next to us were letting their friends in ( who did not have a room here ) in through the back doors. I know this for a fact because one of them told me himself. I guess they are locals that do this often. At one time I counted 25 people yelling and drinking next to our patio table by the pool. Front desk wouldn't do a thing. We actually felt unsafe and threatened. When we spoke to the young women at the front desk in the morning she basically said to stay somewhere else if you don't like it. That's exactly what we did. We went over to the Comfort Inn next door where we had a great stay. These problems could be resolved with good staff or having the owner on hand to oversee things. There are a lot of hotels in Plattsburgh to choose from and I would not recommend this plac.

"Loyal customer very disappointed"
marion c, 24 Janvier 2019

We have been to this hotel many times. Always had a great time. This year we had three rooms for family and enjoyed the first couple of days. The problem arose when we went into the did not look fact it appeared to have feces in it. We called the desk and the pool was immediately closed. There was only one other family there who had earlier quickly all left the pool. Apparently they had called the desk to say there was "something " in the pool. After much discussion with the staff, they had been called previously concerning the aforementioned family's children noisily running around and into our room!! Also in the middle of the night the parents had been locked out of the room by the children and were banging on the patio door. When we asked them to quiet down, they just laughed. Nightmare neighbours!, Although the staff was polite and realized that there was a problem with these guest's they tried to move them to another floor....but they refused to be moved. We were very disappointed, but decided to leave. The aggravation was just more than we could take. I realize that this was a very difficult problem for the staff and they did try to resolve it. I do fell it's a shame that the people who are not causing all the problems are the ones to leave. Unfortunately I don't think we will ever come back to this hotel.

"Plattsburgh's Best"
Guide308882, 19 Janvier 2019

spouse has multiple medical appointments in Plattsburgh (too many/too often) we always stay atBestwestern. Great location to malls/restaurants. Friendly/professional staff. Gain reward points onevery stay. Great place to stay.

"Great option when passing through"
Larry R, 17 Janvier 2019

Great experience. Great location with everything you could want under one roof. We used the lounge for a couple of beers and had a great time. We ate off property and should have stayed on the property .

"Best Western WindJammer Best Place to stay in Burlington"
Joyce B, 16 Janvier 2019

A great place to stay, a fabulous restaurant on premises,a mall across the way and close to downtown- it has all you need while in Burlington close by. If you want to walk to downtown, you can or uber is available and very accommodating, The hotel has a great inside salt water pool and and outside pool for the summer.

"Perfect stay"
DayTrip02375019359, 06 Janvier 2019

Loved the pool rooms feels like a resort. Breakfast was great, lot of variety and hot. Rooms very clean and comfortable. Would recommend this hotel to family and friends.lots of shopping within walking distance.

"Home away from home"
Compass28811540454, 05 Janvier 2019

Always nice to stay at a BW! It is our home away from home! The staff are always friendly and very helpful. The pool area is to die for!!!! It is so rustik and relaxing. We dont stay anywhere else for our vacations.

"Good, safe choice for a Plattsburgh hotel"
jayclement, 03 Janvier 2019

Let's face it, you shouldn't expect to find a five-star property in Plattsburgh, and you won't, but the Best Western is a safe bet if you're looking to stay overnight in the area, as we did on a quick one-night get away an hour from home during the holidays. The hotel is clean, both in the common areas and the rooms, the staff friendly and the beds comfortable enough. There's a nice pool with a mini-arcade though the kids weren't in the mood to partake in either during our most recent trip. Included breakfast is nice, and the hotel is in close proximity to most of what you would most likely be doing in Plattsburgh (shopping, restaurants, etc.). My only complaint would be the HVAC system which it seems offers you a choice of either freezing all night (or I'm guessing being extremely hot in the summer) or having to endure a very loud noise emanating from it sporadically throughout the night as it cycles on and off, which makes getting a good, uninterrupted, night's sleep a challenge.

"Very nice experience"
Trail08180037580, 02 Janvier 2019

Perfect hotel for those traveling with children. Awesome pool area and pool side rooms. Great amenities on site including breakfast, fitness center and sports pub type restaurant. Staff was welcoming aff very pleasant

"Better in warmer weather"
Miljoco, 18 Décembre 2018

A portable heater would be useful in winter. Restaurants are attached, or close by. Everything worked. Towels were new and soft, HW was plentiful. During the winter you may want an upstairs room to get the benefit of heat from downstairs.

"Working in Plattsburgh"
Scenic10470614574, 13 Décembre 2018

This hotel is always awesome- the renovations look fantastic. The service was terrific, the pool was spotless and warm, breakfast was more than amazing, and the restaurants are top notch. 99 is attached and Ground Round is right across the lot, a very short walk.

"Great time again"
Nancy J, 09 Décembre 2018

Maybe our 3rd or 4th time here.. Always nice. amaing staff. They have done renos and the breakfast place is much bigger and with lots more hot food. Very nice.Walking distance to everything and 10% off at Ground Round wwhich wa also very good.. We had a free night due to points Love BW for that..

"Best in Plattsburgh"
joseph c, 04 Décembre 2018

I love it when I stay in Plattsburgh. As i walk in, I get greeted with smiles from Rebecca. she knows where I like my room (close to the entrance). Hands me my keys and off I go. Location has a full service restaurant inside and another outside. Indoor pool, breakfast, arcades and games for the kids. Their fitness center is one of the better ones out there. Stay here and enjoy!

"great family get away"
wolfeyes70, 03 Décembre 2018

The pool side rooms are the best, the breakfast is free and I have gluten free family members and the menu caters to them as well, staff is very friendly, and a shopping mall with a movie theather is in walking distance

"always a great time"
Travel43415472536, 26 Novembre 2018

stayed at this location several time for work, always a great experience. great location in Pittsburgh, located near mall, many restaurants, and consumer square. minutes from downtown. restaurant/bar attached to hotel is great.

"Mini trip"
jayco243, 25 Novembre 2018

The weekend we choose was a holiday weekend therefore the hotel was busy. The front desk were all smiles and very helpful. All our questions were answered before we asked them. Room was large enough for the two of us, lots of light, one queen bed very comfortable, writing desk with chair and a lounge chair. Bathroom was clean. The hotel was very quiet considering the holiday weekend.

"Like my HOME away from HOME*"
mrsbuddie, 19 Novembre 2018

I don't think you can top what you already do. This is I believe my 3 or 4 time staying at the Plattsburgh, NY Best Western and I continue to be in awe in how smooth everything runs or how helpful the staff is with any of my requests or queries. Why even down to the ketchup bottle.. yes, ketchup bottle, I was having the warm delicious breakfast when I decided some ketchup was needed. Got up and grabbed one of the bottles on the counter and when I flipped the lid open.. wow... it was perfectly CLEAN!! Rarely at home or in other food establishments is the ketchup bottle top clean of any ketchup residue. So this was a biggie for me* It seems the establishment is properly managed and that trickles down to the staff. I see it in how they genuinely want to help or take care of any issues that arise. Im VERY happy with this establishment and will continue to stay there while visiting Plattsburgh. GREAT JOB ALL AROUND!!!!! Thank you, DEFINITELY see you on my next return trip!!!

RichardM6092013, 15 Novembre 2018

We keep returning because this property has it all, walking distance to shopping and restaurants. It is clean, well managed and the staff are there to help.The poolside area is like being in a resort. To that end, even my children and grand children have started to go there keeping up with a family tradition. Even the breakfast room is open until 10:00 am weekdays and 10:30 on weekends. When you write a review on this facility, it is the owner that responds directly not a manager.

"Great stay"
Adirondackgirl1, 08 Novembre 2018

Clean, friendly check-in staff, very roomy. Wish I could have had the breakfast , liked great, but was short on time. Room was quiet, internet easy to access.check in was fast and easy, front desk area very open.

"Comfortable Place to Stay"
wxman2014, 18 Octobre 2018

This Best Western was close to the highways so it was convenient to stay. The hotel is clean and freshly decorated. The staff is friendly and efficient. The breakfast buffet is outstanding. Overall a good spot to rest for the night.

"Long weekend with our Grandson"
richardl0wden, 09 Octobre 2018

The Best Western in Plattsburgh is the perfect place for an extended weekend family vacation. It has great facilities and is conveniently located with LOTS to do in the local area for families. We were pleasantly surprised by the facility, location, and the people of Plattsburgh!! What a great city! We will be back!!

jhy65, 05 Octobre 2018

We always stay here. The staff is amazing. The breakfast buffet is wonderful. And soooo clean. It is where we stay because of the staff and how clean it is. The rooms are always very clean and the cleaning staff is so helpful if you need anything. Close to shopping!

"Nice Convenient Stop"
Bayou-Babies, 04 Octobre 2018

This hotel was a good find. Clean, comfortable and convenient. Several nice places to eat within walking distance. The beds were very comfortable with lots of pillows. Our bathroom was very clean and the staff at the deck was friendly and helpful.

"Great hotel and location"
elckar, 24 Septembre 2018

Bed and pillows are very confortable, parking and multiple entrances very convinient. A lot of good restaurants and shopping stores near by. Staff very polite and service at front desk was excellent..

Ottawa_9, 17 Septembre 2018

This is a wonderful hotel. i is located close to shopping and restaurants. The staff are very friendly and accommodating. The property is extremely well maintained inside and out. I would not stay anywhere else when in Plattsburg.

"Good Price, Good Value"
SDB61, 16 Septembre 2018

This is a nice place to stay in Plattsburgh and has a number of amenities you won't always find in every hotel: free parking, in-door, heated pool, fitness room, game arcade, free wi-fi in every room (not just the lobby), and daily breakfast buffet. Lots of reviews say the breakfast is "okay" but look, they have to cook for hundresd of people, so you're not going to get a "made-to-order" omelet station. The food was hot and tasty, the coffee was very good (Seattle's Best) and the dining room was clean. Comfortable beds and clean towels rounded the trip out. Definitely ejoyed my stay, and would return.

"Pleasant surprise"
Wampa2b1, 10 Septembre 2018

Check in was timely and the receptionist courteous and helpful. Entered the room and was pleasantly surprised not only with the cleanliness but the furnishes as well. Wife thought the bed was the most comfortable she had ever slept in. She attributed it to the quality of the sheets. There is a pool and fitness center. Another surprise was walking in and seeing the extent of the breakfast. Real plates and silver and not paper and plastic. Breakfast selections a nice assortment. friendly and courteous. Check out was a breeze. Thank you for a pleasant stay.were

"Great hotel for a quick trip"
margoggins, 04 Septembre 2018

We had a quick trip for our sons soccer game. Great hotel. Clean, friendly with a great breakfast! The coffee was excellent. It was nice to have the restaurant right next to the hotel and it was excellent as well. Would definitely stay here again!

"Wow - Much Better than Expected"
L3901GHericb, 03 Septembre 2018

Very large hotel. Room was very very very clean, and recently updated. Nice pool with game room. Food at the 99 was very good too. A lot of choices for breakfast. Close to a lot. I never remembered a Best Western being so clean and updated. Would go to a Best Western again. Ni

"Perfect location"
Lilian D, 31 Août 2018

Very close to NY87 which was extremely convenient. Also in walking distance to a few malls and restaurants. The restaurant adjacent to the hotel was very good and moderately priced. They also have a great breakfast included in the room price.

"No issues. Good stay"
Matthew A, 28 Août 2018

I was passing through twice so I stayed here both of those times. The staff was nice and the breakfast was great. The room was clean and I dig the colors they chose to paint it. No boring beige here. See you again someday...

"One night for a business trip"
Nadooo2015, 27 Août 2018

I stayed at this hotel for 1 night in a business trip. Generally speaking, the hotel is clean, spacious and the room was satisfactory. The pool looked nice but I had no time to enjoy it. I would have preferred to find a shower cap in the bathroom instead of having to call housekeeping to get it. As I didn't have time for that, I just used the laundry bag. Also, we had hard time to find the entrance. The signs are very misleading.

"Very nice hotel"
kaishalynn, 27 Août 2018

I was very pleased with our stay this past weekend. We had two separate reservations one for Friday night and one for Saturday night. We requested that we would be able to stay in the same room that we checked into the 1st night, they called the booking company and was able to make it happen! We did not have to switch rooms which was very nice. The room was great the only downside is we had two double beds which is kinda small for two people in each room but they were clean and comfy. The breakfast they provide in the morning was great too, very well maintained and a good selection. We will absolutely will stay here again!

"Family trip"
lisat162018, 26 Août 2018

Large, clean hotel. Great pool. Great breakfast. Have been there 2 times over this past summer, no complaints. Comfortable beds. Close to shopping restaurants and the university. My family will be bac

"Ma récente expérience/latest expérience"
Natacha L, 21 Août 2018

We have been staying at this Hotel for over 20 years and it was always a great experience like my other rating mentioned but this time was very disapointing. We had our room 50 minutes late, the a/c in our suit was blowing hot air. We explain the situation to the establishment and all they had for us is that they were sorry. We were supposed to have a suit with 2 rooms but we were not able to stay in the living area temperature was over 80, no compensation offered.

mpp70, 16 Août 2018

The hotel is in a perfect location for biking around Lake Champlain. The refrigerator is a good size, king size bed is comfortable, breakfast is plentiful and tasty, except for the strange round, dry 'bacon'.

Traci G, 15 Août 2018

My two kids and I stayed here and it was great. Location was amazing, staff was great. We had a pool room which my kids loved and the easy access to the pool was very nice. A little warmer in the pool area then expected but as long as in the water all was good.

"Best ever."
martinezh547, 13 Août 2018

The staff were courteous and helpful, service was great very proffesional the room was great and the parking was alone right in front of your door steps. Breakfast was great. The area was always clean.

"Overnight stay"
nancycI3741EQ, 10 Août 2018

Checkout was efficient, friendly staff. The room was clean. The pool was fantastic, warm and deep. The kids were thrilled. The arcade was a nice touch too. The breakfast was delicious. Lots of options

"Great Stay"
ddemers2018, 10 Août 2018

Great Staff, great pool, very good breakfast, clean hotel, I've stayed in this hotel on munerous occasions and the standards keep improving. I love the added exercise room, I'm impressed by the bike wash station and the curdious staff

"High rating was misleading on this one"
bassfunmike, 05 Août 2018

Wasn't a terrible stay but it was far from what we expected based on the rating. Upon entry into the room you can definitely tell that at some point it was a smoking room. It was updated and neat and clean on the plus side. Another downside was the paper thin walls that let you hear more noise than we're used to. I reported an apparent party going on in the room next to us and it seemed like the staff was able to settle it down some. Enough for us to get back to sleep finally. Next time through the area we'll definitely stay at a different place.

"Convenient Location and Helpful Staff"
susanwinetasting, 03 Août 2018

This Best Western was among the nicer that I've stayed at. It has all the amenities you would expect. The staff is friendly and extremely helpful. They pointed out that a 99 restaurant was attached and that it beyond the Ground Round next door offered discounts to guests. They even took the time to call regarding hours of operation. The rooms were lovely and ours had a sliding door to a small patio. The grounds are well-maintained although there are views of parking lots everywhere. Breakfast was adequate, though not special. There is a lovely garden area where you can relax and forget how close you are to shopping centers and the highway. I would certainly stay again.

"One of the Nicest Hotels I've Ever Stayed At"
Leigh D, 30 Juillet 2018

I would say I enjoyed staying here as much as I enjoyed staying at the Marriott Marquis San Diego Marina. Counter staff: amazing! Always positive and helpful! The Room: Excellent soundproofing and knock-out blinds, VERY comfortable bed, pillows, bedding. VERY clean. Tons of on-site amenities (pool, business center, exercise room, free wi-fi w/strong signal, etc). Sure, the layout is a little sprawling and can be a bit confusing, but I had it down by day 2. As a vegetarian, I was blown away by the "continental" breakfast. I was expecting stale bagels/croissants if I was lucky, was greeted each morning with fresh pastries, coffee, oatmeal + toppings, yogurt, waffle bar, scrambled eggs, hard-boiled eggs. I'm sure I'm forgetting something, it was extensive and I was thrilled. Also, very pet-friendly. No complaints whatsoever. I would DEFINITELY stay here again.

"Great place, breakfast was awful"
Tammy H, 29 Juillet 2018

The rooms, the pool, the service, all were excellent. They were all, downright exceptional. The breakfast, however, was pitiful. The eggs were terrible, and there were no fruit, no cheese, nothing except from the waffle bar. Not good at all. sorry.

"Plattsburgh Best Western"
Lucille F, 25 Juillet 2018

I have never had a bad experience in this hotel. Everyone is always so friendly & helpful. I love the selection of breakfast items in the morning & that there is coffee 24 hrs a day. The rooms are very comfortable.

"Great place"
Nicole B, 24 Juillet 2018

Stayed here on an overnight stop. Very friendly employees at the front desk. Rooms are very clean and very spacious. Beds are comfortable. Had reserve 2 double bed room and one mattress was very soft and the other harder since this was perfect for us. The location is just off interstate 87. Close to restaurant and shopping. Would highly recommend this place.

"Best hotel in Plattsburgh!!"
LucasFam439, 22 Juillet 2018

We have made this hotel our new home base since my daughter has decided to go to the college in the town. The staff is very helpful and accommodating. They let us check in early. The breakfast is great. The rooms were very clean and neat. Staff was knowledgeable about things to do in the area. I have recommended this hotel to my friends and family and will continue to do so.

"Wonderful hotel!"
Kim Z, 17 Juillet 2018

This hotel is a very clean hotel. We loved having a Bike Wash station to clean all the road grime off our Harley. There is a Ground Round restaurant next door that gave a 10% discount for hotel guest. I would recommend this hotel to everyone!

"Nice Stay!"
deavers, 17 Juillet 2018

We found this newly renovated hotel to be a convenient and comfortable place to stay. Our room was small, but clean and comfortable. The breakfast area was large and well stocked. There were two groups staying at the hotel when we were there, and the breakfast tables were full. But the ladies working in kitchen worked very hard to keep food and coffee fresh and hot. One very nice point was that breakfast was served on china plates with 'real' silverware - not paper plates and the plastic forks found in most 'free breakfast' hotels. We would stay at this hotel again, and would recommend it to others.

"Nicely renovated motel but ...."
4boyma, 11 Juillet 2018

This is a motel style that has been beautifully renovated . Rooms and public spaces have been redone fairly contemporary however there is still a bit of an older odor in the breakfast area. I would give it a higher rating but as I entered to shower there was a whole bunch of hair on the wall . I was so grossed out and even through the bed and room appeared very clean I was worried all night that if they didn't clean the bathrooms thoroughly then maybe they hadn't cleaned the beds well. Hopefully this was not typical of the cleaning at this hotel. Otherwise location was convenient.

"Worst Stay and Aweful Customer Service"
User, 10 Juillet 2018

We stayed at the Best Western Plattsburgh for just one night with our 2 kids and our small dog. The night we were there we opened up a pull out couch to find a big brown stain and also a faded stain around the big brown one. We called front fldesk and asked them to replace it. The lady came to our room, said she didn't have another mattress and just turned the mattress around. The next day when we check out we received a phone call stating that our dog peed on the floor and they would charge us $50. Although we cannot say for sure if our dog did or didn't, we unfortunately accepted this fee and they charged our card. Then they called us again and told us there is a stain on the mattress and they needed to charge us $200. THAT WAS THE DISGUSTING STAIN THAT WAS ALREADY THERE, that my husband was forced to sleep on. They claim our did did it even though our dog never er even goes up on any furniture including sofas or beds. Why would they charge us for a mattress that was already damaged, and we were the ones that brought it up to them to begin with?? Please save your money and go somewhere else. These people have no decency and don't believe me even though I know what I am saying is the truth. THEY EVEN DELETED MY COMMENTS ON THEIR FACEBOOK PAGE to sweep this under the rug. Terrible hotel. We will continue to fight to get our money bag as this was not our fault.

"Completely disappointed and insulted"
Scott G, 09 Juillet 2018

I took my family for a one night stay and rented on of the suits. I slept on the pull out couch on which I discovered a large brown stain on the mattress. I called the front desk who came and gave me linens to cover it. They turned it around the opposite way and did not replace or offer another mattress. I am accommodating so I let it go. The following day July 9th we left. I was told there was a pee stain on the floor and would need to be paid for. I did bring my dog and although I did not see him do it thought it within reason that I could have missed it and paid 50$ plus tax. Later in the day “ Dave “ the front desk manager called and said the pullout mattress had a pee stain on it. I slept on that mattress myself! The very same mattress I called in about a stain. They claim it was wet and smelled. My dog did not sleep on the mattress with me. They are charging me 200 dollars for the mattress! I told them in no way would I pay for a mattress, that already stained and disgusting they would have the nerve to tell me to pay for it. Secondly I did not pee on the mattress! I can assure everyone that. I am a 39 year father in good shape. They went ahead and charged my card anyways! Best Western has insulted me. The mattress already needed to be replaced and they know that and then call me to blame me , the man who accepted to sleep in said dirty mattress. I will never use the chain again, I will contact their corporate offices and expect a full reienbursment of the 200$ plus tax for the pull out couch mattress. What frustrates me the most is I was very accommodating about the large brown stain on the mattress in the first place.

"Wonderful Gem"
Kimberly B, 08 Juillet 2018

This is a wonderful place to stay. This property is quaint inside and out. Our room was spacious and clean. The pool area is very large and inviting. They offer cookies in late afternoon. Coffee and tea all day. Check in and out was fast and friendly. Breakfast had quite a few items to choose from including but not limited to waffles, eggs, self serve yogurt, cereal etc. The breakfast area stayed well stocked. I would definitely come back to stay if I'm the area.

"A visit to Plattsburgh"
RPCyclone, 05 Juillet 2018

We stayed at the Best Western Plus in Plattsburg for a couple of days as we traveled through the Adirondacks. We arrived in the evening and the fellow at the desk was quite friendly. He told us all about recent renovations that had taken place and informed us about what the hotel had to offer. The rooms were clean, the beds comfortable. The best feature of the hotel is its swimming pool; large, heated and indoor! The breakfast was okay, but not as good as I have had at some other Best Western Hotels. And the price is a bit on the high side for what the hotel has to offer. But such is true for hotels in the area. Would I stay there again? Yes, absolutely, but only if I could find a discounted rate.

"Best Western Plus (446 Route3) Plattsburgh NY"
Ray6470, 25 Juin 2018

Didn't expect too much at this motel in Plattsburgh NY; the daily fee was so reasonable. WHAT A SHOCKER: 1. The staff was so accommodating. Tricia Chase, Manager, was delightful and so efficient 2. Very relaxing nice breakfast daily (large assortment of food). Coffee available all day.(all complimentary) 3. The room was clean and comfortable. Can't think of any downside.

"Best Western"
andrewo247, 18 Juin 2018

The rooms were very clean.The whole hotel was very appealing inside and out.Had a great pool with plenty of towels.Coffee was always available and the breakfast looked great.There was an attached restaurant also.It was a 99

"Horrible Customer Service"
Loreen S, 18 Juin 2018

We went to visit our daughter at college, she had a medical emergency. We requested the room by the pool, thinking we can use the table and chairs provided outside your room, it was warm and we figured relaxing. We had the complete opposite experience. The pool area was so loud, children unsupervised running all over the place, adults drinking by the pool. I am ok with it up until the pool closes but this went on until 1am. We did complain to the front desk, nothing happened. The next night the same thing, now at this point, we did not have hot water. We complained again, nothing happened. When we did check out my husband complained and got sorry there was nothing we can do. I complained to the company and they offered a upgrade to our status as a member, That does nothing for us. We will never stay there again. Customer service was terrible, no security, no control. The hot water does not work if multiple people take showers. Not worth it.

"Stay here often."
Dennis G, 18 Juin 2018

Always a great experience. The staff goes above and beyond to help you. We arrived a little early however, they were able to get us in our room. Really appreciated this effort. We stay here every couple of years and always receive a great receiption.

Cory P, 10 Juin 2018

Great room beautiful hotel and wonderful staff! Leanna at the front desk was very professional and pleasant to talk to, very easy to see tell that she is good at her job. I also forgot a travel bag in my room past checkout and speaking to Jessica over the phone set my mind at ease knowing everything was acounted for and logged almost immediately!

"Beware Canadian travelers to Plattsburgh International Airport!"
AprilKeenan, 04 Juin 2018

Our recent stay in May, 2018, at the Best Western hotel in Plattsburgh, New York, takes hotel nightmares to new heights! Eight hours after having checked out from our room (it was an overnight stay to catch a flight from the Plattsburgh airport), we received a call announcing that the hotel had taken $405 from our credit card in order to pay for a TV they claimed we had smashed. I can appreciate that clients do break things and walk away, but to be falsely accused and made to pay for something we did not do with no possibility of defending ourselves was indeed insulting to us personally and to any sense of American justice. When we flew back to Plattsburgh the following week, we re-visited the hotel to politely insist on our innocence but to no avail - we were told that their verification system was fool-proof and that we had to be guilty. We then contacted Mark, Best Western's supervisor of customer relations at their head office in Phoenix, and felt that we had successfully made our case, only to receive an email the next day from Julie Kramer, Vice President and CFO of the Nine Platt Hospitality Group, detailing their proof that we had done the damage: a photograph of the door, the smashed TV, our check out time and the time that the housekeeping staff came in and discovered the damaged TV. Case closed. Guilty! We then came to the frightening realization that the $405 could have been $1000 or even $5000! Once Best Western has your credit card and you've signed their agreement to pay for property damage, they can charge you anything they want and are only limited by the value of the damaged object documented in a photograph that they themselves take! Perhaps we should we feel fortunate that they didn't charge us more! At Best Western in Plattsburgh, New York, we were treated like criminals. If that's what you're into, go for it. For ourselves, once was enough.

"Nice hotel, crappy maid"
heartofaskeptic, 02 Juin 2018

I have been a BW Rewards member for 20 years, so always choose a BW property when one is available. We have stayed at this hotel several times over the years and have always been happy. Great location, friendly and professional staff, and clean, comfortable rooms. We avoid pet-friendly hotels as a rule, but have always requested and always gotten a pet-free corridor and room. The hotel has been renovated since the last time we were there, with a new and improved breakfast room, a comfortable business center, and of course, the rooms. Our room was lovely, with new furniture, a teal accent wall, and green accents. Super trendy, very calming, really so pretty. The artwork in the bathroom even matched. And speaking of the bathroom, it had a new vanity and fixtures (but a ripped shower curtain). The bathtub and surround would have benefited from at least a glazing if replacing them was not in the budget as both were chipped, stained, and clearly old. (As was the ceiling tile that looks like styrofoam.) Breakfast was awesome as always with lots of choices. Okay, so that's the good part. Now for the disappointing part . . . There is a glass shelf in the bathroom, and it was full of sticky residue from I have no idea what. We didn't need the space, so just ignored it. It held a worn, pilly, faded washcloth that said ''makeup remover''. Okay, I get that they don't want to have their white towels stained with makeup, but that thing was disgusting. Who would use it? Other hotels have little disposable towelettes which would be a nice option, but I mean It's not required to provide makeup remover and this rag belongs in the trash. The towels in the bathroom were all damp, like they hadn't had enough time in the dryer. Not a huge issue, but they were still damp the next morning. The hair dryer now comes in a cloth bag, and hangs on the back of the bathroom door. You know it's the hair dryer because the bag says so, in the same print as the makeup remover rag. It matched that rag well actually because it was filthy, stained with who knows what. Just gross. I wouldn't want to know what the hair dryer inside looked like but happily, I didn't need to find out so ignored that too. But here's what we couldn't ignore . . . when turning down the beds, we discovered hair on all the pillows. We had 2 beds, so 6 pillows, and each one had hair on them. One even had pubic hair on it. Not kidding here. I called the front desk. The guy I spoke to said ''I apologize for that. The maids are supposed to wear hair nets but sometimes they don't''. And that's all he said, like that was supposed to suffice. I told him we had 6 pillows with hair, we were disgusted, and something needed to be done immediately. He asked if we would like new pillows. A few minutes later, a different guy appeared with 3 pillows. We showed him all the hairy pillows (which he removed), the gross bathroom shelf and hair dryer, and he agreed all were unacceptable and said he hoped the maids weren't getting sloppy because they'd had that problem before. We wondered whether the pillow cases had actually been changed, that made us wonder if the sheets had been changed, and by then we were just grossed out entirely. The next morning when I was in the shower, I used the supplied shampoo only to discover the bottle was almost empty. Not a big deal because I always bring my own anyway, but again, just a reminder that the room really hadn't been properly cleaned and prepared with any attention. Look, the hotel is nice and I still recommend it. We obviously had bad luck in the maid department but it was disturbing enough that I think it'll be awhile until we want to stay there again.

"Excellent property in Plattsburgh"
hsangster2018, 28 Mai 2018

A quick visit in Plattsburgh at this well maintained property was a pleasure with all employees being helpful, friendly and happy. The included breakfast had several options and was kept neat and full even when 30 people came through.

"wonderful stay"
timothyf443, 24 Mai 2018

this place is clean and always enjoyable to stay at. May things to do in the area. SO many restaurant selections too it is great. This has to be one of my favorite best westerns i stay at. The staff is always kind and respectful.

"Awesome room, comfy bed"
MJN1968, 23 Mai 2018

We stayed here two nights and found the room to be very comfy, clean and spacious. They do an incredible breakfast as well, including real dishes, not paper! Great location too with many stores close by and restaurants too.

"Excellent hotel - best value"
Mark W, 21 Mai 2018

This is a great hotel. I stay at a lot of hotels and this is the best in Plattsburgh. Awesome breakfast - very modern and clean hotel. The staff is fantastic; very accommodating. Excellent location next to a few restaurants including the Ground Round.

"Visiting relatives"
randlham, 19 Mai 2018

The room was very nice and the staff were very pleasant and helpful. Everything in our room was very neat and clean. Our only issue was the mattress on our bed left us with a bit of a sore back. The breakfast menu was excellent and very good.

"Ant Farm"
YULtravels, 15 Mai 2018

We stayed recently in a pet-friendly room. Room was clean and well-appointed. We left a bowl of water and dry food for the dog; woke up the next morning and both dishes, the carpet, and the cabinet holding the microwave and refrigerator were covered with hundreds of ants. If I had seen the ants earlier in the evening we would have checked out. I spend 175+ nights a year in hotels and have never had ants!

"Friendly Atmosphere"
Steve A, 13 Mai 2018

The hotel is very nice and reasonable with two restaurants within 100ft of the hotel which is very convenient. Friendly staff and a very clean hotel. We were treated like family when we checked in and checked out. Very nice pool and nice size rooms

"Great Staff"
NYCGreglando, 05 Mai 2018

This is a fine, clean roadside hotel. Convenient location. Some decent amenities. There was, through no one at the hotel's fault blackout while I was staying here. Annoying to be sure. The staff did everything they could to be pleasant and informative. Nice gym. Good pool. Great parking. This was one of the best Best Westerns at which I've stayed.

"Favourite hotel"
April S, 30 Avril 2018

The rooms are always clean, the bathroom's been updated. Pool is large but in order to get a room by the pool you have to book 2 nights, that's a drawback, also no jacuzzi. The breakfast is the best of the hotels in plattsburgh. Front desk always has fresh cookies, a nice touch. Also coffee & tea is always available in the breakfast room. Great access to Restaurant 99 without walking outside.

"Average hotel"
FloridaNYSP, 29 Avril 2018

This hotel was in a convenient location less than a half a mile off the interstate. They have a large pool which is good for the family. There are numerous restaurants within walking distance and the 99 restaurant is attached to the hotel. There is plenty of parking and the hotel is clean and the staff is friendly.

"Accommodating staff"
Tina B, 27 Avril 2018

The staff is amazing. They accommodate your every need as well as their professional behavior at all times. A truly exceptional experience. The general manager of the hotel is personally involved with ensuring all guests are satisfied. Rooms have all of the amenities needed for traveling.

"A Surprise in Northern New York."
Matthew S, 16 Avril 2018

I was traveling on the Northway from Albany and decided to find a spot to stay over during an evening rainstorm. After exiting the highway I saw the bright Best Western Plus. It was an easy entrance and looked like there were a lot of amenities in the area. I was very surprised to find such a great facility that had rooms without a reservation. This Best Western is really a PLUS in every way. Clean, comfortable, convenient. A very helpful and friendly staff. I had a great evening an returned to road relaxed and refreshed! Special thanks to Davey and Leanna for directions and local tips.

"Great Stay, Getaway"
notsolight, 15 Avril 2018

Stayed for a one night getaway with the Grand children. Great service and rooms. The staff bent over backwards to make sure our stay was great. The new breakfast area is beautiful and the food was excellent. Would have no problem coming back again.

"Favorite place in Plattsburgh"
Francois B, 11 Avril 2018

We love that Hotel. Large confortable room. Super staff. The new breakfast aera is just amazing. Location is perfect. Walking distance from stores and restaurants. Dogs are welcome and our room add a back door to take the dog out to a large yard

"The very best in the Empire State "
Joe S, 09 Avril 2018

I've stayed at this hotel on quite a few times and I'm always extremely pleased with this hotel. This part of New York is very rural and there isn't anything going north until Montreal and nothing going south until Lake George. This is a perfect halfway point when I'm going to Quèbec City. The price is always fair. The staff here really care about the guests. There is a big and beautiful pool that you can enjoy for hours. It's a short distance off I-87 at Exit 37. It's quiet and not too close to the highway and there are a lot of food and gas and shopping options in the area. This is a definite must stop in either direction. Not much either way. But this place has everything you'll ever need. I will return again and again.

"In depth review of this hotel .... and the pool was 'delicious'"
petergelinas, 05 Avril 2018

I can't understand why some guests have left a less than 100% review of this hotel. I can't imagine how to improve it .. considering the room prices they charge. The hotel owner has his office in the hotel and he takes care of it like his own home. I booked directly with the friendly staff working the front desk of the hotel. I wanted a room near the pool, one king bed, in a quiet area and my requests were met perfectly The hotel was clean, quiet, room temperature easily varied, near several big box and specialty stores, they have two restaurants on site, one of them a smaller, laid back version of a 'Texas Roadhouse' Breakfast had about 100 individual items. Juices, milk, coffees, teas, porridge, various cereals, jogurt with various toppings, eggs, sausages, gravy, biscuits, breads, muffins, bagels and the 'make your own waffles'. We are from Canada and stay there when we make a longer shopping trip to Plattsburgh. Heads up guys .. Harbor Freight is very close .. I stock up on tools to utilise my personal exemption for being away for 48 hours. The taxes we save at the border pays for our room! Altogether a great place but the special thing that brings us back, trip after trip is the very large, indoor, heated swimming pool .. absolutely delicious!

"clean rooms, friendly service"
mommy3littlepigs, 31 Mars 2018

My family booked two rooms for two nights at Best Western Plus. Everything was very clean and modern. The staff was friendly and helpful. The hotel seems to have been ungraded and the new look is great. Breakfast was plentiful. The pool was clean and well-maintained. We really had a great time. I will definitely go back.

"Great place!"
JuliePFamilyof5, 29 Mars 2018

Perfect location for shopping and eateries. Hotel has a fabulous heated pool and breakfast. Room was spacious and clean! Easy to walk to local restaurants and convenience stores. Great for families or couples.

"Best place to stay anywhere between Albany NY and Montreal Canada"
Andy B, 17 Mars 2018

Clean friendly and just wonderful ! The staff were extremely kind friendly and helpful and commincated very clearly too ! Thank you very much Katie Leanna and Sam ! Looking forward to our next stay with you !

"Didn't feel welcome at check-in"
Teri_12, 25 Février 2018

Best Western Hotel in Plattsburgh is a nice and clean hotel. However, we did not feel welcome. We checked in around 11:30 pm at after a long drive from Canada and were very surprised to learn that we would not be able to use the pool after our check out at 11:00 am the next day. We had our kids with us who were extremely tired and slept until 9 am which only left us with enough time to eat breakfast which ends at 10:30 am. We asked if it was possible to extend our stay until noon given that we checked in so late and were told that was not possible. The pool was the reason we chose this hotel. If we wanted to just spend the night, we would have gone for a simpler and cheaper option. All hotels we stayed in before allowed us to use the amenities after the room has been vacated so Best Western stands out in a negative way. The front desk reluctantly gave us a few small bottles of water for the four of us saying that they normally charge for regular size bottles. I don't think we will ever use this chain again.

"excellent stay"
jacklogan, 20 Février 2018

we arrived on Sunday afternoon about 230 the room we requested near the pool were not ready he advised they should be in about 1/2 hour we left and went to the mall returned about 410 and the new clerk we spoke with advised the rooms still weren't ready after a short discussion he had with the manager they upgraded us to a pool side room which we thought was extremely kind as we were willing to wait the staff were very accommodating and pleasant the room was fantastic very clean the breakfast was fabulous great stay thanks

"Best anniversary celebration..."
N7540YYritam, 12 Février 2018

At our arrival we were quickly greeted by two friendly staff members. They answered all our questions. We had dinner at the 99 restaurant. Very affordable and they serve excellent food. Since the restaurant is in the same building; it was very convenient to walk to our room after dinner. We will do yhis again.

"Great hotel for a winter break!"
Sprucerock70, 09 Février 2018

Great hotel with all amenities needed! The best suites in Plattsburgh! Clean and comfortable and helpful staff and wonderful pool room and attached 99 Restaurant has great food. I would stay here again and again!

"Fantastic Stay!"
AshleyCRogers, 10 Janvier 2018

I treated myself to the queen suite as a birthday present, just to get a night away. It was such a good idea I think I'm going to make it a yearly tradition! Beautiful hotel, clean rooms. The bed was so comfortable! The best nights sleep I've had in months! Also the jacuzzi tub was such a good choice, will definitely be staying again in the future!

"Best western plus is clean ,comfortable,friendly,quiet,good breakfast,well situated,staff is polite,very friendly."
Z4297OGrobertr, 09 Janvier 2018

Best western plus is the best hotel you could stay.Price is very good.The rooms are very clean and very comfortable and the breakfast is excellent The front desk people are very polite,helpful and manager was very nice .

"A culture of customer service"
Cara L, 04 Janvier 2018

I was so impressed with this hotel! I booked online and almost instantly got a call back from very helpful Denise; I had requested a pool side room in the notes section, but had not picked the right type of room. We were a bunch travelling together, and she fixed us all up! The hotel itself is showing some signs of age, but it is very clean and well maintained. But the real heros here are the staff! Everyone we met was helpful and so pleasant. It is clear that customer service is the culture at this hotel. If you want a truly pleasant experience, go to this hotel. We will be coming back next Christmas! In fact perhaps we have started a new tradition.

"Great Service"
913kimberlyannd, 30 Décembre 2017

Very friendly staff, great service, ideal location, clean hotel. Very accommodating. Nice indoor heated pool. Close to many restaurants and shopping. Great restaurant on site. Will definitely staff here again.

"Great reception on Christmas Eve night"
440maryen, 30 Décembre 2017

Perfect for what we needed, as one of us became very ill on our travels. Great bed, great dinner, warm and friendly. coffee in the morning was fantastic, and we are persnickety about our coffee. Would stay here again if we find ourselves in upstate NY.

chancityr, 28 Décembre 2017

We always receive excellent service and the hotel is very comfortable! It's very convenient that it has a restaurant attached and a pool making it a nice cozy getaway when it's cold outside. You don't have to leave the hotel because everything is at your disposal!!!

"1 night getaway"
Steven F, 23 Décembre 2017

We just wanted to escape Quebec for 1 night and also do some Christmas shopping we had a good time the best western was a great place to stay over night everyone was in holiday spirits including stsff

"Fantastic Stay"
Riedoll1, 20 Décembre 2017

We came down from Ontario for a weekend away and stayed at this great hotel. Check in was pleasant and prompt. Room was clean, roomy and close to where we had parked around back. Numerous doors allows for reasonably close parking to your room. Room was equip with Mini fridge, microwave, cable or satellite tv lots of channels all in tune, king sized bed, hide a bed and full bathroom with ample hot water, and windows that open! Breakfast buffet was loaded with a great variety of cereals, yoghurts, breads, muffins, cereal toppings, fresh fruits, eggs, sausages, waffles, juices and coffees. Perfect for little finicky eaters. All the staff we encountered on our stay were warm and welcoming. The most amazing thing about this hotel is the pool it is BIG and clean and goes to 9 feet deep. Great for swimming laps and large enough for lots of people to enjoy. The pool area is well equipped with fresh towels and lots of seating all around the pool including a second level where visitors can sit right outside there room at pool side. Both the second floor and first have safety gates to keep little one safe! Joined to the hotel is a great restaurant Ninety9. Good food, friendly service and reasonably priced. Here our little one wanted a bowl of whipping cream for dessert and they didn't hesitate to fulfill her wish. About 100 feet is another restaurant Ground Round went there for lunch good food nothing particularly special. Another great feature is this hotel is 1 min drive to Champlain Mall and it is big. Lots of shoppes to choose from. We definitely will be back super clean, easy access to what we were going for and of course our daughters now favourite pool. Thanks for a great weekend look forward to coming back.

"A great weekend"
lisel712, 19 Décembre 2017

Great hotel, many updates done and they continue to renovate. The pool area is the largest I have ever seen with lots of room around the pool for family to gather and socialize while in the pool. Breakfast was delicious and well set up.

"Great place to stay!"
vtgals, 18 Décembre 2017

This is a very nice Best Western. The entire hotel is very clean, well run and inviting. The room was large and the bed is one of the most comfortable beds I've ever slept in at a hotel. The staff are friendly. The internet service very reliable. Pool area very nice and a great breakfast is offered. Free and easy parking. I just loved this particular Best Western.

"Great hotel and location"
Nancy J, 16 Décembre 2017

We really like this place for location and the indoor pool. Wish they had a hot tub..Oh well. Anyway great customer service.. Leanne checked us in and we had a problem with our points Call BW and got is fixed.. Tricia the MAnager wa amaing too.. Go out of their way.. SAm was also very ehlpful came to ou room to help with the A?C unit.. Great palce. and good breakfast..

"Pretty good spot for a night or two"
Kary-Ann D, 06 Décembre 2017

The Best Western Plus in Plattsburgh is the perfect location if you are going for shopping. The poolside rooms are ideal if you intend to use the pool during your stay because access is super easy and convenient. The break fast included in the stay is very good. The waffles and eggs were my favorite. The coffee was also good. The staff are very friendly and helpful. I received a better rate at check-in because of the staff member who went above and beyond for us. I was very disappointed in the lack of cleanliness of our room however. There was a thick visible layer of dust on the lamp shades, atop the headboard and a few other areas. Cobwebs around the base if the floor lamp spoke to an overall lack of thorough cleaning. Although I reported this to the front desk and was assured it would be addressed. It was not. That was disappointing. Very comfortable beds and a good overall stay otherwise.

"Best Western - Plattsburgh"
539fayew, 05 Décembre 2017

I have stayed at this Best Western several times in the past few years and have always found it to be a great experience. The staff have always been great, the accommodations clean & comfortable, and the breakfast top-notch.

"Thanksgiving in Plattsburgh"
KnightPennsylvania, 05 Décembre 2017

Our third trip to this BW...We must compliment the housekeeping staff. My husband I were not early risers nor did we leave the room very much. Yet when we did go out for a late supper, we came back to a tidy room, beds made, trash cleaned. We were impressed. Thank you for being patient and thorough!

"Enjoyable Experience"
WILLIAMChamplain, 04 Décembre 2017

Excellent selection of room configurations. Breakfast is outstanding, complete offering. Internet access is smooth. Staff are courteous and provide guidance on all matters concerning your visit. Repeat visit and intend to always stay at Best Western.

"Spotless and comfortable!"
eluscombe, 30 Novembre 2017

Great location close to shopping and grocery store. Very clean room with simple and pleasing decor. Nice bedding and brightly lit bathroom. Our room had everything we needed for a comfortable, albeit short stay. Thanks so much.

"Great place to stay when visiting Plattsburgh University"
marmar14580, 27 Novembre 2017

The hotel was close to the college. It had a great indoor pool. (large,clean, and well lit) The breakfast was great (plenty of choices) The staff was friendly and helpful. The room was clean and comfortable. I have no complaints.

"Excellent hotel"
Julie I, 26 Novembre 2017

We have been here 4 times on Black Friday weekend. Has always been great. The room , service, breakfast , great location, easy access!!! It's close to all the shopping. Restaurants. Liquor store. The staff was very pleasant!!! The rooms very clean. The only complaint I wish they had more shelf space in the bathroom

"Great place to rest on your way to Canada"
T1409OR, 26 Novembre 2017

We stayed at BW+ because we were on our way to Canada from Pennsylvania, and we were bringing our dog with us. The hotel is pet friendly. The pool also was a plus for our kids. There are plenty of food options around the hotel too.

"Always our first choice"
michelemM7823QX, 24 Novembre 2017

My husband and I take frequent trips throughout the year. Our most recent stay was at the Best Western located in Plattsburgh NY, our go to place when in the area. The staff are professional, courteous and friendly. The rooms are clean and comfortable.

"Wonderful place to stay"
pamelabY6830LX, 13 Novembre 2017

We like this hotel and stay here frequently. It's clean and comfortable with exceptional staff. Great amenities and location Room are spacious and beds are very comfortable This is our favorite hotel in Plattsburgh

"Planning to come back"
Lorraine W, 13 Novembre 2017

The facilities were clean and well kept and the staff was helpful and friendly. The pool was EXCELLENT - large pool, bright room with a game room to boot. Our room was quiet even though it was near an exterior entry. The attached restaurant was nice so you don't have to "go out" in the cold.

"my stay"
smoney2014, 06 Novembre 2017

The room was very good it was clean and well furnished the staff was excellent and very helpful we enjoyed our stay anyway the room was a handicap room it was really suited to my husband who has parkimsns desease

"Great Stay!"
Samantha W, 03 Novembre 2017

Hotel was great! the suite we stayed in was huge and really nice. everyone was amazing! i recommend this hotel to anyone! It is also in the perfect location if you don't drive or just for convienence. Right next to two restaurants, a gas station and a mall.

"Deb's review"
Deborah J, 02 Novembre 2017

The room was very clean and the bed very comfortable. Staff very friendly and helpful. Incredible indoor heated pool. Great breakfast variety. Great place to stay and very convenient to food, mall, etc.

"A great place to stay"
Eric N, 01 Novembre 2017

A nice hotel with great rooms. Nice decor and spacious. Bed was firm, clean and fresh smelling, the room was spotless. They need some coasters for the wood tables and night stands, they were so nice I did not want to put my drink on them. The "window" was a glass door to the outside. It was small and in the corner and very different. It was dark when we got there and dark when we left so the view was not important. Next time though I will request a room on the outside 2nd floor. They have a balcony and I'll be spending more time. Hotel itself is a quick on and off the Interstate, lots of nearby shopping and dining available. Conference room was under construction while we were there, but it did not bother us, you have to fix things up sometime and it was clean around the area. Hotel manager Tricia was really nice, professional and fun to talk to. Gave us some pointers on the area and made sure to welcome us back anytime. You can't pay people to be nice, they just are. Hotel has a 99's attached to it. Good burgers and a Balsamic chicken my wife liked,but ..... it's fast food. There is a Ground round at the other end of the parking lot, so we're going there next time. Same thing I suppose. There is a Butcher Block nearby though. We were too late when we arrived to get back in the car again

"Very nice Hotel"
Philipp T, 31 Octobre 2017

Davy, The manager on duty went out of his way to fix an issue with booking (not an issue with this Hotel) I booked using points and the voucher I had was not for the level this Hotel was. He retracted my voucher and re entered the points into my account and re issued a voucher for the current cost of the Level hotel this was...Thank you very much. Great places to eat nearby...

"Great experience"
wserviss2427, 29 Octobre 2017

From check in to check out the friendly and helpful staff made my stay fantastic . Room was clean and comfortable . Enjoyed the pool as well . Front desk was professional , friendly and extremely helpful , they went over and beyond to make my stay amazing

"Had anticipated more."
D6357REwendyl, 27 Octobre 2017

The room was cold, the heating was not working. There were double instead of queen beds, and we were super far from everything. The food was great, a great variety, the pool LOOKED beautiful and the arcade was very enticing for my 11 year old son, but unfortunately we were far from all and when we were able to use them, they were closed..

"Too spread out, nice staff"
kcheze, 23 Octobre 2017

We checked in early and a room was ready, but it was past the restaurant and across the parking lot. Our room was on the second floor, no elevator. It wasn't easy finding the place, so many driveways. There was a road near our room that went back to a mall. We didn't have any noise issues. Breakfast was near the lobby. We walked through the parking lot instead of the maze of hotel, several stinky buses were running. The breakfast seating area was fairly large, but when the soccer girls came in, the food area got crazy! The were everywhere.

"Not so great"
lewisg637, 23 Octobre 2017

The exterior of the hotel was something to be desired. We could not even figure out how to enter the parking lot. The building itself looked old and run down and it looked low budget. Our bed was comfortable. Our remote control did not work for the TV. The toilet tissue holder fell off the wall the first time the bathroom was used and the bathtub stopper did not work. There was a strong cigarette smell emanating from the hallway into our room. Overall, not a great stay.

"You're in good hands with the staff at this hotel !"
DANA B, 22 Octobre 2017

Traveling all over the country and Canada like I do takes a lot out of you,not seeing home much ! when you have a hotel experience as I did at the Best Western in Plattsburg,NY. with a friendly and helpful staff really brings the feeling of home a little closer during these travels ! Thanks to genuinely caring staff for making my travels a little better !

"**** extraordinary place **** "
Paolo F, 15 Octobre 2017

We booked this hotel for the weekend October 14 to October 15 with another family and it was amazing. The Hotel was very clean, great staff, clean rooms and a Buffet Breakfast. In the Downtown area where we were close to the Malls for shopping, groceries and more. I would recommend anyone looking for a place in Plattsburgh that's the place to be. I want to thank the staff there for a great service. For sure I will be booking there again in the futur.

"Exceptional Front Desk Service, Great Vakue"
StanMJ, 15 Octobre 2017

The location is central, just off the Interstate 87, about 20 minutes from downtown but close to a mall and shopping centre. There are 2 restaurants associated with the hotel and other restaurants within walking distance. The room (king bed) was very clean, appeared to be recently renovated, and equipped with a bar fridge and microwave. There is free wifi and free buffet breakfast. The breakfast is basic but hot and hearty. The front desk staff (Denise, Dustin, Davey and Leanna) are tops, not just efficient but friendly, accommodating and they make you smile. Customer service seems to be well taught as even the staff we encountered in the hallways greeted us with a "Good morning/Good afternoon" whenever we passed by them. There is a heated indoor pool which we didn't use, but was very popular. All-in-all, a great value hotel with super staff and one that we would stay at again in Plattsburgh.

"Good 2 Night Stay"
Roy G, 13 Octobre 2017

Good value for money - reception friendly, efficient and smiling! Good facilities for those of us on a road trip and travelling - laundry/washing machine a must after travelling.... Good breakfast included in pricing, which a lot of 'run down' motels charging similar prices do NOT include. Did not try out swimming pool or other facilities. Parking good. Internet OK.

"a quick overnight"
Tiggadough, 12 Octobre 2017

Easy to find. They were nice at the front desk. We walked over to the Ground Round for dinner, and had a discount coupon form the hotel as well. The breakfast nook had lots of options, it was pretty busy when we swung down, but we don't usually eat much for breakfast anyway. Would recommend this place to stay, very clean and met expectations. Didn't go to the pool either, possibly would have if we were there for more than a night.

Vicki D, 10 Octobre 2017

The Best Western Plus in Plattsburgh NY was a great place to stay! The staff were very friendly, the place was clean and the Breakfast buffet was very spacious and comfortable. The food was ok. My only complaint was that the pool room needed better ventilation! It was way to hot in the pool room.

"Very good for pet friendly."
JonandBob, 09 Octobre 2017

This hotel is pet friendly and that is why we stayed here.It has friendly staff and nice rooms.It could use a table and chairs in our king room to eat at in stead of a big empty area.The hotel is about to update some common areas...hopefully bigger breakfast area.Breakfast was good overall and included.The pool area and pool is great.The hotel is spread out so you might have to walk a lot and no elevator but it is only 2 floors so not important.We will stay here again if we have our pets with us.Our room was clean and like the 2nd.floor ceilings. Thanks Bob for a super friendly,clean hotel.

"Excellent stay in Plattsburgh, NY"
cts10956, 09 Octobre 2017

Stayed at the Best Western Plus in Plattsburgh for one night. The staff was great. The room was clean, well kept and the bedding was comfortable. The hotel night included breakfast. They will be upgrading the breakfast room to accommodate more people, which is greatly needed. Would stay there again and recommend for my clients as I am a travel agent.

421unhappycamper, 06 Octobre 2017

We enjoyed our stay. Hotel is very clean and well kept and we enjoyed having a restaurant on property. Free Breakfast is always a plus. We chose this hotel because the rates in Burlington, Vt. were quite a bit higher. Enjoyed taking the ferry to the attractions.

"Love it"
J7349CTvanessaw, 05 Octobre 2017

Pool side rooms, so awesome. Bring the kids and sit back and have a blast! Order in or pick up food at the local Walmart and have a patio party. Don't forget to bring your pool noodles to float around there comfortable pool temp.

"SUNY Plattsburgh orientation "
Flowingflames, 03 Octobre 2017

This was our second stay here. Hotel was clean and spacious. Staff was very attentive and timely in fulfilling our requests. Hotel manager was lovely and pleasant to speak to. Breakfast was well laid out; very busy, only tidbit of advice for the hotel would be to provide more fresh fruit, and gluten and dairy free options for those with dietary restrictions, as my daughter has. We plan to use this hotel every event our daughter has while attending university at Plattsburgh.

"Stay in Plattsburgh, NY"
markrZ5906EW, 02 Octobre 2017

Helpful, professional staff. Great location with updated rooms offering a clean and safe environment to relax in. Easy walk to eateries and anything else you might need. The property owner works hard to ensure complete guest satisfaction.

"Decent But not Great"
TechyD, 30 Septembre 2017

The front desk staff was fairly accommodating as we arrived too early to check, but after a little sightseeing, we got our room. Pretty average by Best Western standards, which isn't bad and the beds were comfy. The breakfast area was a little small and crowded on the day we left but we managed. The food was.... well, the usual sausage and scrambled eggs, muffins, bagels, know, it's universal.

"Excellent choice"
valerieastevenson, 25 Septembre 2017

From the superb friendly staff, to local restaurants to clean room, excellent value and motorcycle washing station to boot!!, it's an excellent choice very helpful in guidance for planning our next steps for travel

"Great Place!!"
JoAnn923, 25 Septembre 2017

What a wonderful surprise! Will definitely go back! Beds were comfy and the pool was clean! Great placebfor a family to go! So close to the University! Great family weekend and the breakfast was yummy!!!

"No early check in"
Nancie H, 25 Septembre 2017

Good hotel, staff was pleasant. During fall season, rooms were not ready even though there was a block of rooms, reserved for the wedding party. Tried to check in at 2 pm, and staff said to give them 45 minutes and they'd be ready, even though check in was 3pm. Our rooms were ready at 4pm. Had to be at a rehearsal dinner for 5pm, this was just too rushed. The hotel was decorated nicely, breakfast was good.

"Plattsburgh Vacation"
Aleks D, 25 Septembre 2017

Had a great time at the Best Western. Traveled with a party of 3. The pool is GREAT! Very big even with several people inside. 9 ft! The staff was very friendly. The breakfast was very good. Great selection. They even change up from sausage to Canadian bacon. The 2 waffle makers are the best. So many toppings to choose from. Juices, coffees were good as well. The restaurant connected to the hotel (ninety nine) was great as well. Many shops, restaurants, liquor stores, market, dollar store, mini-marts around the area. We went apple picking as well in Peru, NY.

"Great stay"
Jillsie128, 25 Septembre 2017

I have stayed at this hotel a few times over the last year. The staff is always friendly, the hotel is always clean, hot cookies, water in the lobby. With 99 attached it makes for a nice and easy dinner to be had.

"Best Western in Plattsburgh, NY"
N661WJdeborahb, 19 Septembre 2017

The hotel was perfect! Rooms were clean and the breakfast was fabulous! It was within walking distance to (2) restaurants. The staff was extremely friendly and professional. I'd stay here again in a heartbeat!

"Great hotel for a wedding group."
G3627MFdavidg, 19 Septembre 2017

I booked a room that was part of a block of rooms reserved for a wedding party. Check-in and checkout were easy. The front-desk staff recommended places to eat and provided directions to the restaurants, as well as to the location of the wedding. The staff seemed eager to help. Comfortable rooms. Full breakfast, with juice, eggs, sausage and even biscuits and gravy, was a surprise. I didn't make my own waffle; others did.

"Great weekend getaway"
lisel712, 18 Septembre 2017

Excellent hotel, room updated and very neat and tidy, beds very comfortable, pool area well maintained and lots of room to walk around. Buffet breakfast delicious and well presented. The hotel is located right beside the Champlain Center Mall, perfect to walk over and back.

"Quality Hotel with Very Good Breakfast"
Sourav D, 17 Septembre 2017

I went to visit Ausable Chasm this month and chose this hotel for a night stay. Friendly stuff, free parking, clean hotel room, excellent breakfast. Finding the reception took some time and they can do a bit more by putting some more signs but that was not a big deal. Lots of restaurants around. Pretty close to Walmart. Room had a microwave and a small fridge which was really helpful. Loved my stay and would definitely recommend to others.

"One night stopover"
nigelh600, 15 Septembre 2017

Excellent value for the services provided. The hotel was well located and the room was clean and quiet. We were pleasantly surprised by the range and quality of the breakfast offered in the overall room price.

"Best Western Plus Plattsburgh"
walleyf2016, 13 Septembre 2017

A typical hotel near the Interstate. Quality service and facility with no surprises. Little staff interaction but what I had was excellent. A good value for the price.Breakfast could be improved a bit by adding link sausage and regular bacon. RFID key cards were a first for me at a hotel and worked well.

"Very Nice!"
mkkkfamily, 11 Septembre 2017

The front desk staff were very nice - beautiful clean bathroom and nice bed; and the location was great. One of the managers went out of her way to try and resolve a problem I had with CANCELON.COM (by the way steer clear of these 3rd party bookers!) The breakfast was good - had everything and was filling and plenty of tables to sit at.

"Tricia Rocks!!!"
sirstaysalot1, 07 Septembre 2017

I stay here a lot as a business customer and decided to spend part of our anniversary here due to the great experiences I've had in the past. We brought our kids and stayed by the pool. The pool was the cleanest I've ever experienced. The hotel staff, led by GM Tricia, met our every need and desire! All extras we required were waiting for us in our room at check-in. The pool towels were restocked quickly during the busy night. I cannot think of anything negative to say, except that we eventually had to leave.

"Love this place"
JanBostonMa, 07 Septembre 2017

so friendly cannot say enough about the staff. We travelled with our dog and with the outdoor doorway so convenient. Breakfasts were outstanding but the thing that shines through are the people behind the desk. Best Western should be vey proud of this location.

"A Nice Stay"
Vickie D, 06 Septembre 2017

Everything at lake Placid was booked due to an Iron Man competition, so we booked a room at the BW. Our room was clean. It was a nice stay! Some of the corridors seem to have been added on through the was like a maze trying to find the front desk from our room. they served the typical "free" breakfast. It is located next to a nice restaurant for those that don't want to get back in the car to go eat.

"Air conditioner is too noisy!"
chinecrs, 06 Septembre 2017

This hotel is very well located, easy to go to shopping center. However, we waited longtime before we got our room. Most importantely, the air conditioner is so noisy that we woke up serveral times during the night. We don't think go back to this hotel ever.

"Motel type rooms"
lesleyhyatt, 06 Septembre 2017

We only stayed one night which we were grateful for as our room was a motel style room with a door accessing outside and another inside. The room was quite small and very dark and dingy but it was very clean. Indoor pool was exceptional. Staff very friendly. We would only stay again if we had another room

"Best western Platts"
juliesK723NQ, 31 Août 2017

This is a beautiful and affordable hotel it's clean it has nice decor great service Ground Round resteraunt right on the premises it's a great location close to everything including my sons college and breakfast is included you can't beat it!!!!

"Amazing time at the Best Western Plus Plattsburgh"
D8116JBcarold, 29 Août 2017

I give this hotel an A+++! A for Amazing!!! I will definitely stay there any time I visit Plattsburgh!! The staff, rooms, pool, fitness center and breakfast were all incredible. I would recommend this hotel to anyone!!

Zedzil, 27 Août 2017

Stayed for a week. The staff was very friendly and helpful. The room was spacious, the bed comfortable, everything very clean and nice. Breakfast was similar to what is the usual fare at similar establishments. Large indoor pool. The only thing to watch out for - this facility is very spread out and thus you may find yourself walking a long distance from your room to the breakfast place.

"Great experience"
J6161QPlindaw, 25 Août 2017

Great hotel, staff were friendly, efficient ans welcoming. The breakfast was excellent with great choices. The homemade waffles were delicious. Our room was spacious and comfortable. The beds were very comfortable. A great experience.

"Nice discovery to get a little rest"
Mel_Laurier, 24 Août 2017

We stayed at the Best Western Plattsburg after 7 hours of driving. We arrived at 00:30, without an advance booking. What a pleasant surprise to be greeted by a friendly staff member who was happy to help us find a quiet and nice room to rest. He even apologized because he couldn't get us a room of the first floor. We didn't mind the second floor. We had a room with two double beds. Notice that they aren't queen beds, but that didn't matter to us. The room had a mini-fridge, a microwave oven, toiletries, four washcloths and four towels. The room was really clean, and smelled good. We were happy to be able to watch TV in French (Radio-Canada). Don't worry, there are plenty of channels in English as well. The complimentary breakfast was good. You can make your own waffles. There is a little for everyone: cereal, bread, scrambled eggs, etc. The pool has a good dimension and is saltwater. Nice for the kids to move and play before we leave for our home. I will definitively check out other Best Western hotels when on vacation.

jhy65, 23 Août 2017

Will always stay at the Inn @ Smithfield / Best Western Plus We stay there as the staff is awesome. And it is near all the shopping you could ever want!!! And Hobby Lobby is coming soon around the corner. Breakfast was great too.

"Always enjoy our stay "
lisafrommontreal, 23 Août 2017

We have stayed a handful of times and are always pleased. We always request a second floor room. If you want to ensure less humidity and odour of pool, request a room away from pool otherwise don't be surprised and leave bad review! So far, so good :)

"One of the better Best Westerns"
dmymd, 23 Août 2017

My wife and I almost always seek out a Best Western hotel in our travels across the country. On our way to Quebec we stopped in Plattsburgh at this Best Western Plus. I had read pretty good reviews of this hotel on the internet and it looked like the hotel was booked. But my call to Best Western direct was successful in getting a room at a BW Rewards Diamond status rate. This hotel has met and exceeded expectations. The room is large, the mattress and pillows comfy, the front desk friendly, and there's even what looks to be a club lounge, quiet and enclosed. The restaurant is in the same building. It has an open kitchen and a large oval bar with an airy and friendly atmosphere. I had a manhattan - just so so - and then a martini which tasted like a martini but was yellowish in color. .?? Also in this building is a huge room with a large pool, up to 9 feet in depth. There is an addicting air hockey table and a couple electronic games. Nice place for anyone, esp. families. Outside is a nice patio with a brick fireplace/grill. Didn't use it because it was raining hard. And there was a tornado alert. Free breakfast in a nice room with eggs, bacon, waffles, cereal, dairy. Coffee was good. This morning the charming ladies at the front desk were enthusiastic to tell me that later in September the restaurant area is being upgraded and there will even be China plates. We would definitely stay here again.

"This hotel is my STAYCATION;"
nicolejL4332RQ, 22 Août 2017

MY home away from home With it`s inviting warm indoor pool Excellentt Warm Breakfast( Eggs, SAusages, Toasts, Muffins Fruits, make your own waffles)) I Can go on and on And the friendly staff is the icing on this cake, FRIENDLY COURTEOUS willing to help in any way, LOVE LOVE LOVE This hotel ALSO LOCATED LESS THAN A MINUTE WALK TO MALL. VERY CONVENIENT

"outstanding service by staff"
N2632PMjamesd, 13 Août 2017

The staff is very helpful and polite The hotel rooms are clean More variety at breakfast would be nice,more surveillance at pool would be nice because sometimes there are some people that are not considerate of others and are annoying

"Great facility"
Diane C, 12 Août 2017

Very clean updated hotel. Lots of parking. Swimming area was amazing, indoors, protected from the elements, nicely decorated to make you feel outdoors. Quiet at night could not hear any noise from other guests, had a great sleep.

"Unable to register and have access to our room"
judgrenier, 09 Août 2017

We booked our room through the website "", but when we arrived at the hotel, the front desk clerk, Alyssia, never wanted to give us our room because we had a prepaid Visa card. We tried everything, cash, and other warranty, no solution was offered, and after a long drive we had to get there with our two children to find another hotel.

Lysanne C, 08 Août 2017

I had a so so experience at that hotel. You can tell the owner upgraded and worked in the hotel but unfortunately didn't check the work of the team he hired... in general, it's nice but when you look more closely, some "corners were rounded"... however, this is not the point of my review!! My room smelled of humidity (and I wasn't near the pool) and my clothes (that were in my suitcase) smelled the next morning! Also, the maid obviously skipped some things before our arrival since there was hair stuck to the shower wall and all over the bathroom floor... makes me wonder if the bed sheets had been changed too... not going there anymore for sure!

"If you're a military family don't stay at this hotel"
George P, 08 Août 2017

As a franchisee, the owner of this hotel does not honour the Best Western chains military discount policy. The hotel only offers a military discount to people travelling on orders. Veterans and military families can find better accommodations

"Great place to stay"
David G, 05 Août 2017

The staff was very friendly and helpful. The rooms were very nice, recently remodeled and comfortable. The breakfast bar was great, food very good. Shuttle from airport great and driver very friendly. Would definitely stay here again.

"Pit stop not worth it"
nickstudio, 05 Août 2017

Ive had good and bad experience at Best Western hotels, this one is not good. You see they have tried to update the hotel on top of a older motel. Job not well done, you will notice the job as been done fast and some of the electronic equipment as not been changed. For example the AC, yes it was hot outside but the AC seem to through more humidity inside the rooms and made the entire room smell of mold. The matress was somewhat comfy, but the pillows will make your neck sore. Do not base your choice from the hotel pictures, they do look better than they actually are.

"Great stay"
trekkingtrolls, 03 Août 2017

Wonderful stay! Spacious room and everything was clean and tidy. The only downfall was no elevator, but Dustin was amazing and helped us with our luggage so he more than made up for the inconvenience. Very friendly and helpful front desk help!

N3423EIsharonr, 01 Août 2017

The accommodations and staff are exceptional for the North Country in general and Plattsburgh in particular! The breakfast offers far more than "continental" and varied from day to day - it made for a great start to our day! Very close to Interstate 87 and large selection of restaurants in the vicinity (we were very pleased with 99, which is adjacent - very convenient). Book early - they do a brisk business and are worth the effort of booking in advance.

"Great Place to stay Best Western Plattsburgh, NY"
Judy C, 31 Juillet 2017

We always have a great experience here and will continue to stay here when we are in Plattsburgh. We always get a room in the area we need as sometimes we have a boat and we need an outside power source. The laundry facility is easily accessible and very reasonable. Parking is great and 2 restaurants within walking distance.

"Awesome hotel"
chinabeach52, 31 Juillet 2017

Love this hotel so very conveniently close to stores, restaurants, cinemas etc. Hotel is clean, breakfast is good and staff is awesome. Will stay again in the future and would recommend for anyone to stay there.

terryhE7865DI, 31 Juillet 2017

room was outdated Air conditioner was really loud No fan in bathroom which was not that clean Bathroom really small, not clean, hardly any towels. furniture and carpet was stained and really old. Location is good, close to all amenities. Only positive is that the staff were very friendly and receptive.

"Excellent bang for the buck"
NeilMavis, 27 Juillet 2017

FOr the price, the hotel value can't be beat. Comfortable bed, nicely decorated rooms, free breakfast, indoor pool, washer/dryer. Slight drawback was the wifi; 2.4 GHz only (no 5 GHz). Good wifi most of the day, until evening, then if became "spotty".

mayorriven, 26 Juillet 2017

What a clean, good smelling, wonderfully friendly hotel this is! The newly remodeled lobby features new tile, a small store area, and a two sided check in counter to help with traffic flow and the ease of checking in. The business center and fitness rooms are awesome, and the breakfast area is cramped due to the number of seats, but otherwise perfect. This hotel is easy to find, just off the highway, close to several eateries, and super clean. The staff is friendly and accommodating, and give me some great recommendations of places to eat. The rooms are very good sized, as is the bathroom. A full sized tub with shower, and a nice sized vanity as well. Ok- here's the one complaint- there is no light in or near the closet. At least in room 200. It makes the closet very, very dark. hard to pick out clothes if you had a multi-day/multi outfit trip. Just know that. If you are traveling to Plattsburgh- stay here. You'll thank me later!

"Great place to stay"
barryp970, 25 Juillet 2017

This is a very nice hotel,clean rooms good location close to mall grocery stores and restaurants,salt water heated indoor pool, The breakfast is great without being to overcrowded,slept good in a firm bed.

"Worth it!"
Renee T, 25 Juillet 2017

Had a wonderful stay at the Best Western Plus in Plattsburgh, NY. The staff, at check-in and the gentleman that picked up me and my family in the shuttle van from Amtrak were all very nice. I just wish I could remember their names to say "thank you" for first class service. The room and had a microwave, mini refrigerator, coffee maker, iron/board, & hair dryer. The bed and pillows, were comfortable. I also enjoyed the heated pool and exercise room. The hotel was clean and the complimentary breakfast was great. I will definitely be returning.

"Terrific hotel! Great staff, great price"
1952Freddie, 25 Juillet 2017

My husband and I loved this hotel. Front desk staff, particularly Alyssa, was terrific! All re modeled, absolutely wonderful place to stay. Warm cookies at check in were an added bonus. Highly recommend!

"Great Location and Great Experience"
735gailp, 20 Juillet 2017

This was a pretty, well maintained hotel that was in a very convenient location close to the mall, SUNY Plattsburgh, and many businesses in between. They provided a lot of in house things to do just in case of a rainy day which definately appealed to me. I felt very safe and comfortable while in the room and slept very well in the clean and comfy bed. Best Western Plus will be my go to hotel every time I visit Plattsburgh!

"one stay on the way to NY -quebec"
travelfamily345, 19 Juillet 2017

the hotel is very nice and clean , pool is decent , no hot tube (will be very nice ), the breakfast is ok, we are on low carb diet , and it was not a lot of options for us, simple boiled eggs will be nice addition

"Excellent value"
douglasf558, 17 Juillet 2017

Trica was on duty and showed us the main entrance changes, which were well executed and functional to all. Good for the busy Summer tour. Going back in August and in October. What more can one say? Beds were particularly comfortable.

RichardM6092013, 13 Juillet 2017

Great place for family, especially poolside rooms. Walking distance to restaurants, shops and grocery stores.Breakfast is included.I have been going to this particular BW for over 30 years and I will go back again.

"Overall, would stay here again"
tracyk323, 12 Juillet 2017

I was in Plattsburgh for two night while my son had college orientation. The initial impression of the hotel was not great. Lobby was dark and had a musty, stale odor. I was not looking forward to my stay. After going to my room, it had the same odor, I opened a window and sprayed air freshener and it was better. The room was very clean, staff was extremely polite and helpful. Easy access to many major stores and chain restaurants. I will definitely stay here again.

"very happy"
elke1313, 12 Juillet 2017

The hotel staff was very helpful. The room was nice and clean. And it is pet friendly. There are plenty of shops in the area if you get bored. There are plenty of restaurants in the area too. Nice flowers in the back. Good walk for the dog.

"Most friendly staff anywhere."
Dana W, 11 Juillet 2017

I have been to many hotels and by far this one has the most friendly staff. The room was nice.Clean and modern. Several choices for breakfast. cereal, fresh fruit, scrambled eggs, sausage patties, bagels, english muffins, Waffles and oatmeal. plus a few other choices. They are located on a very busy road but from in the hotel I couldn't hear any traffic. Sleeping was no problem. The bed was very comfortable and had lots of pillows. The pool was fantastic! warm and deep. Deep end goes to 9 ft. Next time I would ask for a poolside room. There is no place to change so you have to walk to and from the pool in your bathing suit and when wet is very cold. They have a 99 restaurant connected which is nice. I will review that separately as well. But in short. Great service and good food. But freezing ( i had to put on sweatshirt) and smelled like fish. I would absolutely go to this hotel again.

"Great stay!"
DanSt-Hilaire, 10 Juillet 2017

First time in a best western plus and I was really surprise. This hotel was super clean, quiet and staff was really nice. Must be new or renovated. Room are very spacious, and bed very comfortable. Breakfast is typical as other similar hotel. No complain about it.

"very relaxing"
janetpW2237EG, 05 Juillet 2017

We enjoyed our night with the relaxing pool and was happy to know the pool was open until 11 pm. Getting a 10% discount at the Ground Round was nice too. The staff were friendly and well groomed. I would highly recommend this facility.

"Great stay!"
timothyf443, 27 Juin 2017

Amazing hotel!!! Very spacious and comfortable rooms. Amazing staff that are very professional. Recently renovated and renovations are continuing but the place still looks great! I look forward to traveling to this region again!

"Nice hotel, nice location"
vickij685, 26 Juin 2017

The disability bathroom was super nice for me as an able body person and my 82 year mother with mobility issues. The breakfast with more than adequate for our needs. The rrom had a freezer compartment with is a nice feature.

"Inn at Smithfield - very comfortable"
Judy21890, 26 Juin 2017

I have stayed at this hotel in the past when it was a Howard Johnson. It is still a nice hotel, very clean and well appointed. Nice breakfast area and good food. It is pricerier than other hotels in the area but probably worth it,

"Second trip to the Best Western, Plattsburgh, still a very nice place"
WelshCanadian, 23 Juin 2017

Second visit here. Very welcoming receptionist. Room was clean and pleasantly appointed. We'd requested a room with easy access to motorcycle parking - which is what we were given, even though the weather decided that we'd be arriving by car and not bike. We had a nice swim in the really good pool, and a nice evening in the attached bar / restaurant. Sleep quality here is very good, both nights we slept very well. Breakfast was nice, not too crowded, nice lady popping round all the time topping up breakfast items. Second evening was spent at the Ground Round across the parking lot, the hotel gives you a 10% voucher. Food and drink very good here. All in all a nice hotel, nice stay. We'll be back, but will be on the bike again.

"Hidden Gem"
Connie M, 20 Juin 2017

We were in the area for a wedding and referred to this property by a friend. Upon arrival the young lady Alyssa, who checked us in was extremely helpful and polite, as well as all the staff we had contact with. The room was recently renovated and spacious. The bed was wonderful and comfortable. Breakfast was included and the ladies there kept the area clean and tidy. Not an easy job with so many people eating. They are currently updating the lobby area. We would definitely stay there when were back in the area.

"Best pool, great room"
Candyce P, 18 Juin 2017

Spent the night here last night. After working for weeks with no time to relax, it was such a wonderful evening. We had stayed at several other places in Plattsburgh but this was our first time here. We really enjoy the 99 restaurant and decided if we stayed here we could have a cocktail with dinner. So we made the reservation from the road. After dinner we went to the pool and were impressed. It is 9 feet deep on the deep end. Really clean and has a deck where we were able to go outside for a cigarette. And then back to our room for some tv and bed. The walls are thick enough to cancel almost all noise. It was great for our dogs who love motels but tend to bark at strange noises. There was no such issue here. On a Saturday night it was quiet enough that the furr babies let us sleep. The curtains blocked out the sun so much that I slept until well after the sun came up. I was kind of surprised to realize how late it actually was when I took the dogs out for their morning walk. The breakfast nook had a great variety of options. The lady working in there kept everything fresh and well stocked. Not an easy task as there were a lot of hungry folks. Also want to mention that this was the cleanest place we have ever stayed. The front desk lady was so kind and informative. Great job by all.

"Attitude is everything"
Motueka, 16 Juin 2017

While this hotel has seen a number of changes over the decades, along with staying the course, the best has been retained in the working and caring attitude of its staff. While not every facility has a choice location on the water or other natural feature that can make it breathtaking, the stay is always made much more pleasant by the helpful attitude of the staff. Well done.

"Absolutely the best place to stop in Plattsburgh NY"
Michael R, 15 Juin 2017

We have stayed at this motel numerous occasions and it is the very best in Plattsburgh. The rooms are very comfortable and the beds very nice. The staff is always well dressed and very helpful. The indoor pool is very nice and the breakfast is well presented and good.

"Plattsburgh Best Western Plus"
sbartoli, 14 Juin 2017

Great location near Wal-Mart and other shopping malls. The Best Western Plus in Plattsburgh is very clean and the staff are very helpful and very pleasant to speak to. The pool is a very good size and very clean.

"Everything was excellent!"
Rena L, 10 Juin 2017

We had a suite with a Jacuzzi. that was great. The staff were all friendly and helpful from the excellent manager to all the staff, the house keeping was excellent. the pool was great, the restaurant was great and their free breakfast room was wonderful. we will be staying there again. We absolutely loved it.

"The double beds are as single"
Renata B, 09 Juin 2017

I am very disappointed, I booked a double room and the beds are as single. Impossible to sleep 2 people.I had to pay an extra bed is we are still poorly accomodated, I requested the second extra bed and they said that it is not possible.

"We really enjoyed our stay and will be staying there again soon"
R2906ZIsusang, 05 Juin 2017

We were up for graduation and we couldn't have had a better stay. The staff were all very helpful and kind. We will recommend the hotel to others. That is how we heard of the hotel and we couldn't be more pleased

"Hop over hotel to Montreal conveniently located to dining shopping"
Anonymous A, 01 Juin 2017

Great choice. Hotel is undergoing renovation so the rooms had new carpet and everything looked new. Great variety of breakfast and hotel was kind enough to accommodate late night and pet free rooms (for allergy). It wasn't crowded as felloe travelers noted. Great advantage is they provide free airport shuttle ($10 savings) for you to pick up rental cars if you are arriving late night. Highly recommend!. Walmart is within 5 minutes of walk and great restaurants next door

"Wonderful Place to Stay"
Karla W, 01 Juin 2017

Beautiful building, clean, friendly staff who were willing to go out of their way for us. Breakfast was real food and good! I figured it would be doughnuts in was not. I had eggs, bacon, muffins, coffee, juice. Wonderful place and I can't wait to go back!

"Jim Hobbs"
James H, 31 Mai 2017

Once again I have found the quality of this hotel to be exceedingly high.It is a quiet and comfortable place to stay. As my profession involves a great deal of online work, the business center allows me to be productive while also taking some time off. Every staff member I have met, without exception, has a wonderful demeanor; cheerful, helpful, and genuinely considerate. Leanne is certainly a fine example of this!

marybY7999TU, 28 Mai 2017

Comfortable Affordable Convienent Too many questions asked in the review. Breakfast was very good-exactly what we wanted and didn't have to try to find a place. For doing construction the place was easy to access and clean.

"Refreshing Welcome"
ferdfish, 26 Mai 2017

Thanks Leanna for making us feel at home after our long, tiring drive with your smile and pleasant demeanour. We returned because of our favourable visit 2yrs ago and have, once again, not been disappointed. Some renovations under way appear to be improving this asset further. Great location with easy access. Reasonable rates. Clean. All shopping and restaurants within a 3 minute walk. Free parking. Nice pool. Good breky. Comfy rooms and 6 PLUGS BESIDE OUR BED!! (How cool is that!?) Did I mention Leanna?

"Good service"
Rhonda F, 23 Mai 2017

They were do some renovations which took away from the appearance however, customer service made up for it. Breakfast was ok but it is free, so I won't complain. Rooms were clean and the beds comfortable.

"Great stay"
Christina C, 22 Mai 2017

Clean rooms, friendly staff, within minutes from the airport. Rooms were very comfortable! Free internet & convenient to shopping areas and restaurants. Would definitely stay here again! My family really enjoyed it too!

"Average hotel. Great staff."
Maddymccorm, 15 Mai 2017

Overall good experience. The hotel is pet friendly and clean. Close to all Plattsburgh has to offer. Beds too small for two people, other than that, nothing negative to say. Comparable prices to other hotels in the area.

Cathy S, 14 Mai 2017

Everyone is so friendly and helpful the breakfast is great the pool is fantastic. Bed are comfortable rooms are nice and very clean. The restaurant is great and the service is fast and the staff is friendly. Price of the food are not expensive at all.

"nice place on cold rainy nite"
James D, 10 Mai 2017

nice room, good food next door, overall a nice little place for the money.quick service at the front desk both coming and was a little tight but had about everything you might need. location was great.

"top notch stay"
Peter S, 09 Mai 2017

everything was clean,comfortable,and in working order.// the staff went out of their way to accommodate our requests....each and everyone on the staff that I dealt with was exceptionally pleasant. the location was great with plenty of facilities nearby for shopping & dining/

"Don't stay anywhere else!"
travellover3409, 08 Mai 2017

Year after year, we keep coming back. It's a family tradition. As a matter of fact, I have been staying here as a winter retreat for about 40 years now! My parents used to bring our family here from Montreal to spend our winter breaks in the poolside patio rooms. When I was a young adult, I moved to the area and I spent my honeymoon here with our wedding party. Year after year, as my own family grew, I brought my own children here to take advantage of the poolside patio rooms so we could swim and take a break from the snow outside. And just last weekend, I had the pleasure of enjoying a family weekend with my husband, two grown children and my five grandchildren! We truly enjoy the added room the poolside patio rooms give us. Not to mention the refrigerator and microwave in the rooms. From the day this location was a Howard Johnson with The Surrey Restaurant until now, as the exceptional Best Western Plus with a Ground Round Restaurant next door and an attached 99 restaurant as well, I give kudos to the staff for providing great service. There's always a greet with a smile and they are all very professional. From their communication to their appearance, you can tell they take pride in working there. A special thanks to Mr. Smith, the owner, for being so very dedicated to his property and continually upgrading, making improvements and giving us a special place to continue our annual tradition with family. The main areas look great, all with brand new carpeting and furniture, the new decor and beds in the rooms are so inviting and comfy, and the free breakfast is something the kids always look forward to! And great job with the pool! It's nice to have a clean, clear warm pool to relax in! The maintenance crew, the housekeeping crew do a superb job! Mr. Smith, your dedication and passion for this place really shows. Finally, thank you to Tricia Chase, at the front desk for being such a genuinely kind person to us and all your customers. You do a great job! When visiting Plattsburgh, the Best Western Plus should be the only place you consider staying at!

"Excellent place to stay"
lhg39350, 02 Mai 2017

Cleanliness of a room is always top priority with me. The room & bathrooms were very clean. The beds were comfortable. Nice towels. I used the washer & dryer and they were clean and well serviced. There is a huge heated pool which is very nice. It was a great night's rest. Tricia at the front desk was very friendly and helpful. She is a wonderful representative for Best Western Plus.

"Great experience!"
465sharronb, 30 Avril 2017

Love our stay they as always!! The staff go out of their way to make you feel welcome, and are always asking if there is anything they can do for you. As well, the rooms are always spotless and fully equipped with what you may need! Lastly, the service should you need something is extremely efficient. Just a great experience overall!

"Great hotel!"
melissa132726, 26 Avril 2017

Very clean, updated rooms, friendly staff!! Would definitely stay again. Accommodated my request for early check in, which made it much easier since I was traveling alone with my 3 kids. Very satisfied.

Michael N, 21 Avril 2017

Good evening, The staff and in particular Tricia Davey and the rest of the front staff are excellent. They make you feel important, respected and have fun while.doing it. I enjoy my week long stays there regularly. Mike

"Always a good choice"
Michael W, 21 Avril 2017

Visiting Plattsburgh from Montreal for the weekend. Have stayed here before and enjoy the amenities - indoor pool, breakfast, proximity to shopping. Check out time was 11:00 which was a bit early for us as our stay was so short.

"Great staff and great hotel....housekeeping so-so"
Samantha W, 19 Avril 2017

Our room was nice and clean when we arrived. the next day when we were a stayover, i asked for our room to be fully cleaned and even left a tip. Returning to our room hours later, i discovered the room was never vacuumed, bathroom was never even cleaned, just the garbage taken out. the dishes were done but not cleaned very well. I am a housekeeper for another best western so i know what to expect and i was disappointed with the housekeeping, especially since i tipped them. Front desk was excellent!

"Amazing hotel and staff"
wserviss2427, 10 Avril 2017

My stay at the best western plus the inn at smithfield in Plattsburgh New York was amazing . It all started when i walked through the door to check in , Tricia at the front desk was phenominal , she was Friendly, knowledgeable,and eager to make my check in fast and easy , Tricia and her staff went above and beyond to make sure my stay was going to be a pleasant one and they did not disappoint frim the time i checked in until the time i checked out. They would be one of the main reasons i would stay at this hotel again . My poolside room with 2 double beds was Big ,super clean and extremely comfortable , i had the best night sleep i have had in a long time on this bed . The pool was at a really nice temperature and made swimming refreshing and fun. Pool area was kept very very clean and size of pool was a pleasant surprise . Breakfast that was served was sufficient for me and what i eat in the morning . All in all this is the best hotel to stay at while in Plattsburgh . I have stayed at others and regret not finding the best western plus sooner . This is the only Hotel i will stay at when i am in Plattsburgh while visiting my son at SUNY Plattsburgh . Thanks for an Amazing Visit .

"Great hotel for the price"
sandymB2319QS, 10 Avril 2017

Stayed at this hotel for 2 nights and would definitely go back again. The rooms were clean and tastefully decorated, the staff were extremely friendly and helpful and they have a beautiful pool area. My only complaint would be that we did not care for the coffee.

"Good Staff"
229donatod, 03 Avril 2017

Good Staff. Clean hotel. The beds were a little soft, the food was fresh. I would recommend this Hotel to others. My rooms had a king size bed and was very spacious. The bathroom too are quite spacious just there were a few ants ont he floor.

"Great trip with my son to look at SUNY Plattsburgh. Great school, hotel,people GREAT trip!"
B6320PAlisac, 02 Avril 2017

I would stay there again. I did wish that the breakfast area was a bit larger. The waffle station was a hotbed of activity in a very small space close to other families trying to eat. The food selection was great. Everything was very clean and the service was lovely.

"Great hotel"
jerdo66, 28 Mars 2017

Awesome room, very clean , a lot of nice touches, friendly staff ,bed was perfect like floating in a cloud but was upset that they push you out the door before its even check out time got a knock at at 10:58 and a call at 10:59:(

"Comforts of Home"
jamessV3488RG, 28 Novembre 2016

I'm treated like family and there's nothing like the comforts of home while traveling. The staff is always smiling and laughing. They are always trying to make my stay better than the last time and they great me by name each time.

"Best Western - Plattsburgh"
539fayew, 26 Novembre 2016

Great lodging choice. Outstanding service from all employees. Room was comfortable and extremely clean. Full breakfast offered more choices than most hotels and quality was very good--food was appropriately hot or cold. Would definitely recommend.

"I wish my own home would burn down so I could live here forever!"
AKcharger, 19 Novembre 2016

There are many temporary lodging facilities but few places that one could consider a home-away-from-home, and BW + the Inn at Smithfield is one such place. To begin the property is centrally located near the mall giving ample opportunity for shopping and watching movies. Upon check in you'll be greeted by a friendly staff, a committed team with one focus...a pleasent stay. Trisha deserves a shout out for grabbing some apples from a local orchard she was kind enough to share, Gabby for always being nice, Nick for resurrecting lost points and expert driving by George and Conan. There are many other helpful staff that also deserve recognition but space is too short to recognize their deeds. After a restful slumber expect a bountiful, healthy and tasty breakfast made by Clara and other kitchen helpers. With the recent addition of oatmeal to existing hot items (waffles are some) the breakfast is comparable to any chain restaurant...and best of all it's included with price of the room. Amenities are many challenging the guest to pick between rest and relaxation on the comfy mattresses and over-stuffed pillows or swimming in the heated pool and working out in the well-equ

"Love the people at Best Western Inn at Smithfield"
dhayfield, 18 Novembre 2016

The people at Best Western in Plattsburgh are very friendly and helpful. Tricia is always very cheerful and helpful. Conan is always friendly and helpful. Davey, Rachel and Dustin always provide excellent service as well. Thank you staff for making my stay much better.

"Great Front Desk Staff!!!!!!"
PatriciaB_892014, 18 Novembre 2016

Tricia and Dustin went above and beyond to make sure our check in and check out went smoothly. They were so very friendly, willing to give us directions and just overall extremely pleasant. This is the main reason we stay at the hotel. It is always clean, the lady in the Breakfast area is always so friendly, and she keeps the area spotless. Your staff is the main reason we return here whenever in Plattsburgh!

"Always a fine stay"
Christine R, 18 Novembre 2016

If you want a clean room with friendly staff, great amenities, and the best location, you will find it here. We always stay here when in Plattsburgh, and the reason is consistency. No surprises, always a fine stay.

"Tricia and her cookies should be on TV."
rothwellpainting, 16 Novembre 2016

We just happened to arrive when Tricia energised us with her home made cookies which we relished. Did not catch any fish, but we will return in Spring. A great week end and Best west could not have been more hospitable. Ewan F.

"Love this place"
Mary Jo H, 15 Novembre 2016

When you first walk in the lady at the front desk greeted my family and myself. She was very warm and welcoming. Very informative about the hotel and area. we stay there a few times a year and she treated us like we were her family. Tricia was our first person to see. hope you keep her around she amazing.

"Very Comforting"
rwp001, 13 Novembre 2016

Had a great corner room overlooking the pool with a large balcony. Front desk personnel, especially Tricia were very friendly and helpful. We enjoyed the pool. it was clean and well maintained. Thus, made for a very Pleasant stay.

"Great Hotel"
seauneek, 12 Novembre 2016

Very comfortable and clean. Tricia at the front desk could not be any more cheerful or helpful, as were the other staff members. Shopping and food options are numerous and close by. My first choice to stay when passing thru on business. Highly recommend.

"Wow -- big surprise!"
lad s, 06 Novembre 2016

Wondered how this place got such a high rating. Staying here now and it really deserves the ratings. Very, very clean, well and newly furnished and decorated rooms. Not at all what you'd expect from a BW. Staff has also been as good as it gets. A terrific value. Not normally into free breakfast buffets, but I have a feeling it won't disappoint in the morning.

"Another great stay"
Calico S, 06 Novembre 2016

We have stayed at this pet friendly hotel many times over the years. Because it is pet friendly we can bring our cat with us. Very welcoming reception staff and accommodating of my husband's disability - giving us a ground floor room. Our room 115 had a door out into a small patio/garden area private to us. It was also a very quiet room - therefore a good night's sleep. WANT TO MENTION A SPECIAL THANKS TO DAVEY WHO WAS ON THE NIGHT SHIFT - OCTOBER 30 2016. My husband found himself unable to get out of the bathtub - there are no grab bars - and after several unsuccessful attempts to try to help him I went to the front desk. Davey was there and immediately offered his assistance. He was compassionate and caring and able to get my husband out of the tub in expert fashion. This hotel is very clean and well managed - and if you like swimming pools theirs is excellent! The only recommendation I might suggest is that they should have available bath stools for elderly people who cannot stand in the shower or cannot navigate getting in and out of the tub. This would not be a costly investment - but one that would be most appreciated.

"Comfortable & Convenient"
Tracy T, 24 Octobre 2016

Very nice hotel with a great breakfast. It was perfect for our family (3 rooms) with a fantastic indoor swimming pool for the kids to enjoy. We were able to walk to several nearby restaurants and shopping areas.

"OK for a night stay"
singlemommtl, 23 Octobre 2016

My family and I just returned from a one-night stay in Plattsburgh, NY and stayed at the Best Western Plus The Inn at Smithfield. Good place to go for a quick night stay (stop over). Rooms are modern and clean, pool is clean and well kept pool area, Free breakfast, but be careful when we were there the pastries, biscuits, peanut butter (in those little single containers) were not fresh and stale. Here are more details: My sister had reserved (by phone, at that particular location) 2 rooms: one room with 2 queen beds and another that would accomodate 2 adults and a teen boy, and connecting rooms. They did not have connecting rooms as there are not a lot of rooms with king size beds. My sister then asked to have rooms close to eachother. No problem they said. The person also recommended a room (for 3 people) with a king bed and a pull over couch. Oh boy! When we arrived, our rooms were not ready (almost 3:00pm), the gentleman showed us on a map where our rooms would be. Although the rooms wer close to eachother, we were quite far from the pool (forcing us to go through outside to get to the pool) and there is renovation in a section of the hotel i.e. right next to our rooms. We asked to be moved. When we came back they had changed our rooms but were far from each other. OK. CAREFUL: if you book a room with a pull-over couch, it is not comfortable at all!! The ''mattress'' is about an inch thick and feel all the springs. Not comfortable for a child, a teenager nor an adult. One is more comfortable lying down directly on that small couch than opening it! If you do want to book a room with your teen, you are better off booking 2 rooms: one room with a King and a room with a double bed. Or (if you're comfy in a queen bed) book a room with 2 queen beds.

"expensive and dirty "weeding room""
Marcia R, 19 Octobre 2016

We are Platinum members of B. We had stayed in BW around the country and abroad. It was the first time in Plattsburgh. We were looking for a spacious room due to our long term stay. So, the first day on room 304, one of the best room in the hotel, I found spider net in every corner, and one SPIDER WAS in my pillow.. come on! spider in your bed.. No way! the room was a good size room, but IT WAS REALLY DARK. Due to my studies in computer, I asked them FOR ANOTHER LIGHT to put over my desk, and they said they DONT HAVE ONE. REALLY? BESIDE THAT, After a month stay, I asked to them to clean my room properly, because dust was everywhere. So, the Manager Tracy Graves did not like my inquire, AND MY ROOM wasn't cleaned. I will attached some pics! THIS ROOM COST ALMOST $ 200 DOLLAR PER NIGHT, and I could not ask them to do a good job, OR THEIR JOB.We are platinum member, but for this hotel it doesn't mean anything. WE ARE REALLY DISAPPOINTED with this BEST WESTERN IN PLATTSBURGH. IT WAS THE WORST STAY IN OUR LIVES. they don't care about their guest. I FELT DISCRIMINATED BY THE MANAGER TRACY GRAVES, because I am Latina and I have a Black French Bulldog. They don't like dogs as well, although they say they are pet friendly. I will NEVER RECOMMEND this hotel to anyone I know. IT was a Terrible stay. t is terrible to write this review as well.

"Great Place!"
Carol B, 19 Octobre 2016

Very friendly, helpful staff, great, comfortable accomodations. Nice breakfast area. Good assortment of breakfast items. Quick, easy check in and easy check out. Rooms were recently renovated, very comfortable.

"Burlington VT was full"
James H, 18 Octobre 2016

A good alternative if you can't get a room in Burlington VT. Since it was leaf season VT was full or very expensive. Plattsburgh is an hour from Burlington VT with all the amenities and a pleasant little city. The ferry ride was enjoyable. My daughter goes to UVM and Burlington VT has limited Hotel space that fills up quickly during an event.

"Would be difficult to be better"
crg976, 17 Octobre 2016

In the midst of a long road trip it was very refreshing to visit this motel. The property is clean: even the chandeliers in the stairways appear dust free. Carpets clean, even in the area near some current renovation. The room was clean, and everything worked as it should. The doors even closed quietly and fit the frames well. There breakfast area was well organized, clean, and complete. But what was really refreshing was the courteous, friendly staff. Whether at the front desk, or a quick question to one of the staff as we walked down the hall, all took interest and pride in helping. Would we stay again? Absolutely.

"Nice stay"
philipk533, 17 Octobre 2016

Clean, comfy and amenities for a very reasonable price. The room was well decorated. bed extremely comfortable, breakfast very good. We didn't get to use the fitness center or pool but was happy to see both.

"Surprisingly Nice"
ssulaman, 17 Octobre 2016

From the outside this hotel doesn't look like much and to be honest I was a little concerned driving in but once inside the lobby and then room I was pleasantly surprised. The room was nice, clean, somewhat unique from other Best Westerns I had previously stayed at and very comfortable. The staff at the front desk were helpful and overall I had a great stay. Was just there for a night on my way back home to Canada and would stay there again. If you are looking for a place to walk and enjoy some beach the Cumberland Bay State Park is a great little spot.

"Nice visit"
Patricia V, 17 Octobre 2016

Hotel was excellent and pet friendly. I would like to have option of rooms that did not allow animals ever to eliminate allergy issues. Rooms were clean and nicely decorated. Hotel easy to get to and easy access to shopping and the college.

"Close to the highway,shopping,airport...."
HANS V, 14 Octobre 2016

It was a while since we came to this hotel and we were happy we did check- in went fast and our room was perfect:;2 queen beds,good size bathroom,fridge and a large T.V.It felt also so good and relaxing to use the warm-water swimming-pool.Breakfast was excellent and an enormous choice.We will come back.....

"Highly recommended layover for my Tampa/St Pete to Montreal commuting this past summer"
205izz, 12 Octobre 2016

Tricia, fluent French/English professional at the front desk took care of getting me to the airport with shuttle, check out and future reservation very quickly and professionally. Breakfast was diverse and always hot, room was clean in order and convenient to the indoor pool. Currency exchange is nearby and the two partner restaurants were very good also. I will always stay at this establishment when passing through the area and night stay-over is required, which I now do monthly. I know what I like and I know what to expect, all with a very competitive pricing structure.

"very nice stay"
youtt, 12 Octobre 2016

I flew in on a spirit airlines flight at 2am and had a hard time getting a cab or even locating a cab company. I called the hotel and they helped secure a cab ride right away. I do not have any pets however the hotel is pet friendly and provides free parking and breakfast. overall a nice stay and friendly staff. they even arranged for me to have a free shuttle ride to the airport when I returned home.

"Room for a wedding"
Loubear625, 08 Octobre 2016

We reserved the room a few months prior as part of a wedding. Our gaff was that we thought we could register early enough for us to be able to change into formal clothes prior to the wedding. When we got to the hotel, they didn't have a room in the "wedding block" that we requested. Anyway, I will admit I wasn't pleasant, but they gave us a great room, not with the wedding party as we requested, but the room was clean, huge and nice. All in all. We had a great stay

"Should be #1"
UMichAlum, 08 Octobre 2016

Excellent property! Everything was perfect...and the price was great! And it was $100+ LESS than the BWPlus we stayed in the night before in Vermont. Dinner and breakfast were both very good and staff were delightful!

"Beyond my expectations"
Carol S, 08 Octobre 2016

clean,the rooms too, very pleasant staff,help full, kind ,courteous, food superb,even the 10 yr old gives everything a thumbs up, well done!!! made the trip more enjoyable, gave us all good memories to file away for our next encounter with Best Western Plus where ever we will travel in the future

"One night, easy to find, nice breakfast"
retiree59_11, 04 Octobre 2016

We were in 256. Place is very big, long walk to breakfast, which included make-your-own waffles, scrambled eggs, sausage, etc in a nice room. Room had nice refrigerator, bathroom, and places to sit. Very clean, good value.

"Great hotel in great location."
garykB8764LC, 03 Octobre 2016

The desk clerk, Tricia, was very accommodating and told us a lot about the area, which was helpful in our short stay. She pointed out many destinations within an hour's drive, such as Burlington, VT, Montreal,Quebec and Lake Placid, NY.

"Great hotel"
Robert G, 30 Septembre 2016

We just stayed one night because we were catching a flight to Florida. Hotel was very clean, very helpful, pleasant staff. Very convenient to the airport, easy 10 min. drive away. Rooms were quiet, pool was awesome.

"excellent stay"
mikeyp92016, 27 Septembre 2016

was up for family weekend at plattsburgh this weekend had a nice stay rooms were clean the staff was very friendly and helpful just wish the rooms had queen beds instead of full size beds otherwise great place !!

john r, 27 Septembre 2016

very central and good service breakfast good but not the best and excellant for city and lakes also very good reception but not to good if disabled, no disabled rooms other than that the rooms were good standard with plenty of free parking

"Best Western Plus at Plattsburg, NY"
Carolyn F, 27 Septembre 2016

We were very pleased with our stay at the Best Western Plus in Plattsburg, NY. It was a very clean motel, nice lounge room for us to gather with friends and the breakfast was wonderful. Internet was available and they had fridge in room was was nice.

"Nice hotel "
Meghan G, 23 Septembre 2016

The property was nice. Our room was clean and had all the amenities we required. There was a good restaurant attached directly to the hotel which was nice so we didn't have to drive anywhere else. However there were lots of other places nearby. Overall our stay was good.

"everything was like a Best western should be"
grandmaBeecher_Il, 21 Septembre 2016

everything was good. Our room was big and clean, our bed was clean and comfy, the wifi was good, and breakfast was hot and not crowded, the bathroom was clean and the water pressure was ok. We have no complaints at all and would stay here again if we are in the area.

"Great Hotel"
karlee77, 19 Septembre 2016

Very good hotel, breakfast was delicious. Good coffee. Very pleasant staff. Right off Interstate for ease of on and off to continue trip. Bed was very comfortable. Heating and cooling worked great. They do have an attached Restaurant and bar they should mention it in the Hotel amenities book.

"Great staff!"
Andrew D, 19 Septembre 2016

The place is really nice for the price. You have to walk a bit if your room is in the back because they have added on a number of times, but they offer a lot of amenities. There is a 99 restraint attached as well as two other restaurants and Plattsburgh Brewery within walking distance. My best experience there was how helpful and responsive the staff was. TRICIA WAS AMAZING. If you go to this hotel she will surpass your expectations of what customer service should be.

"A very nice place indeed!"
RoundLaker, 12 Septembre 2016

This hotel was spotlessly clean and very quiet with helpful staff and a terrific breakfast waiting for you in the morning. The rooms have their own coffeemakers, microwave ovens and refrigerators as well as HDTV's with great cable access and free, password-protected high-speed WiFi. The a/c unit could have been a little less noisy but it did a good job of keeping the room cool and did not interfere with my sleep. The bed was very comfortable. The hotel has a nice pool and is conveniently located and easy to find. There is ample parking and an elevator to help those who don't want to climb stairs reach the second floor. The breakfast room has free coffee available 24/7 and there are two restaurants on the property. It made for a great stay.

"Super Experience"
Valerie B, 12 Septembre 2016

We had our daughters wedding in Plattsburgh and had all of our guests stay at this hotel. You will not be disappointed if you stay here. Tracy Graves the GM was exceptional from start to finish with the booking and planning. The hotel is clean, new and the breakfast was very good, also a bonus to all of us. The Brides King Suite was super and made getting ready for the wedding alot easier, from having hair stylists come in to picture taking by the photographer. There was plenty of room and it was HUGE!! All the guests were very impressed with the hotel and staff. Thanks for a great experience.

"Best in the North Country"
Larry K, 09 Septembre 2016

We have been going to this hotel for years and have never had a complaint. Obviously t5he staff is well trained & will go out of their way to help you. They have a great pool & rooms. I would highly recommend this hotel for any occasion.

"Really great place to stay!"
Gosling, 09 Septembre 2016

We stayed here while visiting Ausable Chasm and it was one of the most pleasant motel experiences ever. The room was lovely, the rest of the property great and the attached restaurant very pleasant. The best part was the attitude of the staff. Everyone with whom we can in contact was happy to see us and helpful We can enthusiastically recommend this property to anyone who needs an extremely pleasant place to stay in Plattsburgh.

"Pleasing in Plattsburgh!"
HighExpectationsYVR, 07 Septembre 2016

To repeat what other reviewers have already said - very friendly and helpful front desk staff. Clean, comfortable accommodations and a fantastic hot breakfast buffet with eggs, breakfast meats, cereals, waffles, breakfast breads/muffins/bagels, yogurt and more. Two restaurants located right on the site - Ground Round and The 99.

"Improved 100%"
Christine T, 06 Septembre 2016

This hotel has been completely renovated, and it is really nice now. It got the ''Best Western Plus'' designation, and I would not hesitate to stay there again. Beds are comfortable, breakfast is better. I use to avoid this hotel if I could, but not anymore. Would recommend it to anybody.

"Great place!!!"
Monica F, 05 Septembre 2016

Our room was very clean and amazing, we wanted to stay longer! The staff was super friendly and great. Trisha at the front desk was very helpful and great! Highly recommended, especially the executive king suite with jacuzzi tub ! Will be staying at other best westerns for the rest of our road trip!! :)

"Labor Day Weekend Fun"
Traveler019, 05 Septembre 2016

We stayed at this facility over Labor Day weekend. The people at the front desk were by far the most friendly and helpful people I have ever met when checking in to any hotel. They seemed like they loved their jobs! They were so nice to us and knew exactly what they were doing! They greeted us every time we came and went and always remembered us. They didn't act like they hated being there. Also, this had to be the CLEANEST hotel I have ever seen. The lobby, our rooms, the hallways, everything was spotless! The beds were comfy, everything was perfect. I would stay here again without any hesitation.

"Check in not in time"
C2868FIjorgem, 03 Septembre 2016

I arrived early to warranty an upper floor room unfortunately it was not ready check in is at 3 pm is 3.30 and my room is not ready im a gold member of BW this is unacceptable I requested a late checkout to compensate the late check in and they denied

"taking student back to college"
Mary I, 03 Septembre 2016

worked out well & was able to have our pet with us too.have stayed at the Inn several times. Always find consistent, friendly staff & atmosphere. The pool is nice. The breakfast is free & top notch. Easy parking.

"best stay ever"
E2684UJheatherd, 01 Septembre 2016

I love staying at this hotel. They have the best staff. The hotel is always clean and they do what ever it takes to make your stay comfortable. I slept like a baby..The bed was comfortable. The breakfast was good. The location is wonderful.

"Best Western in Plattsburgh, NY"
668feliciaa, 30 Août 2016

Staff very friendly and professional. We stayed in a renovated room which was very nice and clean. Breakfast was good. Our stay was to take a break from a long ride home. Definitely a nice stay. Overall a terrific place - we felt very comfortable.

"They're willing to work with you - great front desk staff"
BostonSculpt, 30 Août 2016

My bicycle tour group stayed here, and I wanted to have a gathering in my room the first night, but they have a unique policy of only five people in a guest room at a time, claiming it was related to the fire code. However, they initially said it was a noise issue, and they switched the story when I suggested they just assign the adjacent rooms to other members of my group. However, they upgraded my room to a suite, so it all worked out. They have one of the best front desk staffs that I've ever run across. The breakfast was OK, but less than I was expecting from previous reviews. I got the pull-out sofa in our suite. Although they told me it was comfortable, it wasn't, and I needed to insert three blankets under my sheet - which helped a little.

"very comfy"
Altagracia E, 30 Août 2016

We had a very pleasant stay here...very clean place and very friendly staff...felt right at home away from home....Had a very pleasant night sleep....We came from NYC to drop off our daughter to college but this stay made it feel like we were on a mini vacation....9overall we are satisfied we our stay..

"Great stay once again!"
marianna70, 29 Août 2016

Have been staying here every few month visiting our son in college. Very convenient area, right by the mall, by bed and bath, lots of restaurants. Nice breakfast, great staff, clean rooms. Great service!

"The best value in the area"
802donnap, 29 Août 2016

From the people to the rooms, 5 stars. I hadn't stayed here in a while and was once again pleasantly surprised on the value. The hotel is located in a convenient location. Right off the highway and near many retail stores and restaurants.

"The best"
JanBostonMa, 25 Août 2016

I had a dog friendly room which led out to a courtyard for convenience . The staff were so friendly room was perfect and the 99 restaurant right on the property. Breakfast here was excellent real scrambled eggs and many choices. I really was impressed by this hotel. Good job staff you made this traveller happy !

"First BW stay for this business traveler"
Teri W, 24 Août 2016

Clean room. Comfy bed. Great breakfast selection - which was clean also. Excellent location. Restaurants nearby for dinner too. I did not use the fitness center or pool, though they looked very clean and maintained. Outside seating area is a nice touch. There is a bike rack and bike wash too.

"Good size rooms and clean"
horusgang38, 23 Août 2016

Whilst the rooms are good size and king size bed is massive. Breakfast is average with the breakfast room super small and if you planning to use the sofa bed in the room don't forget to ask for sheets otherwise you get a matress only. Staff is helpful and swimming pool looks massive.

"Beautifully-appointed rooms"
121lawrences, 23 Août 2016

For the reasonable cost of the room, we were pleasantly surprised at the level of service, décor, cleanliness, large swimming pool, and most-of-all, the bed and pillow comfort. The staff was phenomenal and ever-present if you needed assistance. This seemed to be a high-end hotel, without the excessive cost. There is a connecting "99 Restaurant" and a "Ground Round" restaurant a few steps away. Easy access to and from the Northway, shopping and the ferry.

"Bad customer service"
Olympik, 22 Août 2016

I never had worst customer service. Because I worked at two hospitals, where the motto is” patients' always comes first”. I am sorry to say that my impression of Best Western is that it's a place where customer service agent comes first. We booked Best Western through Hotwire and due to traffic delays and other things, it took us almost the whole night driving to reach the hotel at 6A.M. We had two rooms for two families (four adults and 3 kids). The desk attendant looked at our reservation and said that “we have cancelled your reservation at 4am (our policy) as you did not call”,(Hotwire mentioned that you didn't need to call). We hoped to reach between 10pm to midnight. She repeated multiple times that “we are late and booked through Expedia/Hotwire”. She was ready to send us off. She had no idea how to deal with customers and I am not sure how she got a job where you need to show respect and compassion towards the customer. If you guys can imagine and try to put yourself in our situation, you might realize that how helpless you feel when you just want to relax for few hours (especially the kids) before going on the next leg of your journey. However instead of that here we have to convince the hotel front desk that we need to get our room for which we have already paid. She is sticking to her line that she can not do anything. One thing over the years that I have learnt in dealing with customer service agents, is that being nice get the job done, better than anything else (you catch more flys with honey than vinegar). However, I was dealing with opposite as I am being blamed for everything as we envisioned being late for our journey. Anyway, I kept my calm and asked her to call the manager on duty, she resisted saying I do not know who to call (she does not want to show her inexperience). This keep going on and after some persistence she called somebody and it took her less than a minutes to get our room. I told her that you almost turned us away and her response was that “you should be happy that I got a room for you”. Again giving the impression that she did a favor to us for getting us a room. I can say for sure that if I have a business, she will be the last person I will put to deal directly with customer service. Additionally we asked for the copy of rules of room cancellation as we looked for it on the Best Western website and could not find anything regarding late arrival policy. Specifically, we could not find a 4am policy. she said I do not have it, you can find it online. During our checkout, we asked the reservation desk about their policy for late arrival. The gentleman said that we automatically check guest in after a certain point. We explained it to him about what happened in morning and he said that sorry she is still under training. I am sure many businesses will never leave any trainee alone in charge of customer service. It's like saying that sorry the driver hit you, he/she is under training. Can you leave a driver with learner permit alone on the road? There is always an experienced person next to him to help in driving. The front desk was still like “ it happens what's the big deal”. I hope this is an exception and not a rule of customer service at Best Western. We were disappointed will be an understatement. Irony is that we paid extra for this hotel reservation to get a better customer service.

"One Night Family Stay in August"
kirabergs, 22 Août 2016

We stayed at this hotel as we were visiting friends at Twin Ells Campground, which is about a 10 minute drive away. Check-in was relatively fast, even though there were several people checking in at the same time. The staff at the front desk was very polite and organized. The hotel can be a bit deceiving as it's actually extremely large inside! The hallways seem to go on and on, which provided a bit of humour... we felt like we were in the movie The Shining and would never arrive at our rooms! The hotel accommodated our request to have side-by-side rooms, which were very clean. The hotel is a bit older but overall very nice and family/pet friendly. Continental breakfast was surprisingly better than we expected; lots of hot options and a make your own waffle station. Overall, a great stay. We would definitely stay here again if we're in the area.

"great hotel - very central"
RichardM6092013, 21 Août 2016

I have stayed at this hotel many times over the past 30 years. This time my wife and I had a poolside room with our daughter and grandchildren. Couldn't be better, we were able to sit at the poolside table all the while the kids were in the pool. Rooms are comfortable and clean, breakfast is very good

"Very comfortable, great staff!"
Kathy R, 21 Août 2016

I stayed here for several days for business and was very pleased with everything about this hotel. The room was clean and comfortable. Good wifi and plenty of power outlets for laptop and phone. Breakfast was the fairly typical hotel breakfast, but was kept hot and replenished by the excellent work of the breakfast staff, Carla. The front desk staff were all friendly and helpful with a special shout out to Gabby for her extra efforts to find a room for me during a very busy weekend. I would definitely stay here again.

"They make being away from home easier"
Shireen S, 19 Août 2016

The folks at this hotel could not be nicer. They seem to genuinely care and welcome you like family. Clean and comfortable rooms. Can't ask for more. It's in a very convenient location, and has one of the best hotel breakfasts I have ever had.

"One of the best!"
Melanie F, 17 Août 2016

As a member of the best western rewards program, we have stayed in many... This one is one of the nicest. The room was very clean, linens new and the staff very friendly. A nice large inside pool. Continental breakfast very good! A nice location if you are heading to Canada or over to Lake Placid.

"Jim Hobbs"
James H, 15 Août 2016

This is a wonderful, relaxing hotel located close to the Northway. It's a few minutes from Lake Champlain and all of the fun activities the region has to offer. You will be greeted by courteous, friendly, and superbly helpful staff like Gabby and Dustin. Their breakfast is one of the best I have seen in my travels- who else has almond milk, in addition to a full assortment of fresh foods? Then, you can relax in the hotel's large pool, exercise room, and lounge. Two first -rate restaurants are a short walk away. This may sound like it, but my words are not paid advertising!?? I guarantee you will enjoy your stay - really! I am a college professor who comes to the North Country often, and this is the best deal in the region.

"Clean room, friendly staff"
Mark H, 14 Août 2016

Spent the night hear after a wedding. The front staff person was very friendly and helpful. There was a problem with hornets near our room, which was explained before checking in. They offered to upgrade us to another room if we wanted. We were just spending the night so it wasn't a problem for us. The room did smell a little moldy when we first entered. Room was clean and neat, just what we needed for the night. The breakfast was good with lots of choices.

"Great hotel"
Stuart S, 14 Août 2016

We always stay here on our annual visit to and from Canada. It's in a wonderful location with lots of stores and restaurants, immediate access to the NYS Thruway.. Staff is attentive and professional, rooms large and clean, pool is wonderful.

"The "Plus" in Best Western"
Linda E, 13 Août 2016

Our first experience in the superior brand of Best Western. Definitely a worthwhile Plus. Room amenities were superior, bed and pillows top grade, and staff eager to make you feel the "plus". All the Best Westerns should upgrade to plus. I will look for this brand in the future.

"Another great Best Western"
Joe S, 06 Août 2016

I decided to stay here after a few days in Lake George and this was a wonderful place. Everyone was really nice and helpful and it's a great property. I had a nice clean room that was really comfortable. I also have a pet allergy and the staff really cared and made sure I was okay. That's superior service. I will definitely be back.

"Mountain Visit"
Nelson C, 04 Août 2016

Convenient location just off the highway, with quick check-in, wonderful full breakfast. There are two choices for handy restaurants near by. Wifi is excellent, rooms a large and comfortable. The location is near many attractions.

"Very nice, reasonably priced hotel"
Reuben B, 02 Août 2016

The staff was courteous and efficient and the complimentary breakfast was fine. Having a restaurant connected to the hotel is a great benefit and this restaurant has good food and excellent service. Overall this is a great hotel for the price.

"Visiting friends"
Robert S, 02 Août 2016

Chosen because of its close proximity to shopping centres. Request for room on second floor was accommodated. Easy access to Interstate Highway. Breakfast was quite substantial with a good variety. Adequate parking in close proximity to building. Air conditioner was noisy. lighting in washroom always activates ventilation fan with the noise being annoying. Have stayed at the hotel previously and have always enjoyed my stay.

"Great Place to stop, has everything you need"
Michael R, 01 Août 2016

We travel to this area a few times a year and would not consider stating any place else. The rooms are ALWAYS very neat and clean. The staff at the front desk is always professional appearing and acting and will assist you in any way possible. There is a choice of two rest. a grounf round and a 99 attached to the building which is our favorite. Both are very good and serve reasonable priced food that is very good. The indoor pool is clean , well maintained and has some rooms that are poolside with tables. The breakfast is certainly adequate and included in the price. Other than a five star, 400.00 a night room, I can't imagine a better place to stay.

"Will Be Returning"
Sara T, 29 Juillet 2016

My husband and I traveled to Plattsburgh to visit a nearby attraction and to do some shopping. We choose the Best Western because we wanted to stay somewhere with a nice clean pool. This hotel was one of the only hotels with good reviews of the facility and its amenities. I was bummed that there isn't a hot tub on site but we were able to rent a room with a jacuzzi tub in it. And it was worth every penny! The jacuzzi was awesome. The room was nice and clean. In fact it smelled kinda like fresh paint when we arrived. It wasn't overpowering or anything, just had a nice "new" clean scent. The only thing I didn't like about the room was the lighting. I like a nice bright room, but I guess maybe others don't prefer such. The front desk associates were very friendly and welcoming. The continental breakfast was good and reasonable. I have a limited diet and was still able to eat and be satisfied. The only reason this review isn't getting a 5 star is because of an issue with the pool. The pool itself was clean and looked well kept. Maybe a little too well kept... As soon as we walked in, it was very warm and the smell of chlorine was strong. Once in the pool, it was a great temperature and look super clean, the water was like salt water! I couldn't enjoy a good swim because I could stand getting the water anywhere near my mouth. All you could taste was salt water. I assume it was due to the chlorine. Maybe they used too much. I am not sure what happened and I honestly forgot to mention it to the desk before we left. Other than that, I loved everything else about the place. I just really hope next time we go the pool isn't as "salty" and we can enjoy it a little more.

"Great stay"
Edmund B, 28 Juillet 2016

Would highly recommend this hotel to anyone! Room was very comfortable. Hotel staff very friendly. The indoor pool was fantastic! And it stays open til 11:00 pm. Just what we needed after a long travel day!

"easy access great location"
mary d, 26 Juillet 2016

this motel is close to the Northway/ Interstate 87 and convenient to gas and restaurants. Good pool and quiet areas. Internet service is strong . Close to Montreal and Ausable Chasm, Lake Placid Lake Champlain and Ticonderoga.

"A Mac Neill"
Alfred M, 25 Juillet 2016

DIisatisfied......played games with room rate......felt we got screwed over......not and breakfast was good but checkout time the rate changed from the original rate quoted...finally got 10% discount but still was not the originally quoted amount...

"very nice but noisy"
Kay R, 24 Juillet 2016

Best Western was tip top, rooms large although lighting wasn't too great, nice outside sitting area & indoor pool. Breakfast had a wide to choose from. Staff was exceptionally pleasant & efficient. Only complaint was with the noise you could hear in the room from the hall. Luckily it was not an issue during the sleeping hours but was quite annoying in the late afternoon (many kids just being kids) 99 Restaurant walkable under cover if weather is bad, excellent dinner

"Very nice stay"
fbriggs2015, 24 Juillet 2016

We stayed here after visiting Lake Placid, this is a nice hotel and the desk clerk was very nice, the room was comfortable and clean, there was a very nice pool area with a large pool and a several games in an area near the pool, the breakfast was adequate

"Another great stay at BW in Plattsburgh!!!!"
marianna70, 20 Juillet 2016

This is our second stay at the Plattsburgh BW, we were here first to visit the college and now came again for orientation. We will only be staying at this location when visiting our son in Plattsburgh college. It is clean, affordable, located well from restaurants, malls, school. Great staff all around, helpful, friendly, patient. Excellent breakfast included (eggs, bacon, cereals, waffles, bagels, etc.)

"A Pleasant Stay"
wing_rdr, 18 Juillet 2016

We stayed here overnight on a trip to the White Mountains. Very friendly staff and the hotel overall is guest focused. Excellent room and it was very clean. The young man at our check in accommodated upgrading us to a king size bed room for a nominal fee. The full breakfast in the morning was excellent. Check in and check out were hassle free. We would recommend this hotel and a key point for us is that it is motorcycle friendly.

"A great time for our group of students."
pbax22, 17 Juillet 2016

The Best Western Plus was great experience for myself and the 40 students I had. For starters the location is great. It is right off the freeway. There are plenty of restaurants and a Target nearby. Now for the rooms, they were great as well. The rooms are the standard double beds. One of the big highlights is the huge pool. This was great for our students to play for a couple of hours. Also, the free breakfast provided was good as well. The staff was friendly and very accommodating for our group. It was a pleasure to stay there and recommend it to anyone looking for a stay short or for a long stay.

"Reliable and Friendly"
Susan S, 17 Juillet 2016

All the amenities you depend on without excess frills. Just beware the really firm mattresses. Simple, hot breakfast included to start your day, plus an attached restaurant and a second within walking distance. This hotel is equally good for business travelers or families.

"Great stay"
User, 17 Juillet 2016

Want to work up in Plattsburgh stayed at the Best Western Smithfield place is really nice rooms are nice a lot of renovation was done the pool area is very very nice there's a restaurant attached to the end of the building the people at the desk were very polite outside of the buildings well-kept also would recommend it for families vacation and business

"Amazing stay"
ChrichriL, 17 Juillet 2016

If you want to relax at a clean place. With a good breakfast. This is the place for you. Everything is very close bye. Walking distance. The staff is very helpful and chearful. You will not regret your choice.

"Extremely pleased "
kaylanicolle35, 14 Juillet 2016

My stay at the best western was probably one of the best stays I've had in a long time. The staff was absolutely welcoming and extremely helpful, especially Tricia, Gabby, and Dustin. Also the rooms were extremely clean and past expectations. I can't wait to come back and stay here again. I recommend this hotel for anyone staying in Plattsburgh NY.

"Great pool"
Jan F, 14 Juillet 2016

Comfortable and quiet. Gorgeous indoor pool with adjacent patio for relaxing. Typical free breakfast buffet with eggs, bacon, and waffles. We stayed two nights on our way to Montreal, and we enjoyed the area around Plattsburgh.

"Courteous and friendly staff, great pool, clean rooms"
higginsfamily7, 14 Juillet 2016

This was our second stay here while visiting family in the area. The staff is very friendly and helpful - they make you feel like they are happy you are staying there! The room was large and super clean. The pool is huge, which is why we choose this hotel! It is clean and the perfect temperature, too. Well situated in the heart of many restaurants and shopping - Ground Round is right behind it and 99 Restaurant is attached. The mall is a hop, skip and a jump away, too!

"Pricey but very comfortable!!"
Carol T, 13 Juillet 2016

Although we didn't arrive until nearly 8pm we were able to get a room. I called the online number to book the reservation after several of the other hotels in the area were booked. It was pricey at $160 but we took the room. Super nice room with a balcony overlooking the indoor pool. The mattresses were very comfortable. We left early in the morning so didn't really get a chance to enjoy the stay but it definitely was a nice room. My only complaint would be the television not having many channels. Also, not sure if there was an elevator or not. We had to take the stairs.

Mary D, 12 Juillet 2016

Great Hotel. Staff was wonderful, helpful, courteous, and pleasant. The breakfast was delicious , good choices. The pool was clean, good temperature. The game room had a good amount of games to play. The rooms were clean, bathroom good size, gave a lot of towels if needed, and internet was great.

"set a high standard"
Charles H, 12 Juillet 2016

Best experience yet with Best Western property. We enjoy a pool visit when traveling. Would return to Plattsburgh at this property even in the winter. Especially attractive to be close to Interstate and nearby restaurants.

"Very Comfortable and accomodating"
315cliffords, 11 Juillet 2016

We were attending a nearby reunion so we did not use a lot of the services offered. However, the pool looked very inviting and large; we were sorry to not have time to use it. We felt safe on the grounds and general location.

"Great Stay"
John A, 11 Juillet 2016

The Best Western at Smithfield has been a very nice, clean, friendly place to stay. My wife and I along with a group of people, have stayed here numerous times over the years, for wedding that were in Altona. It has always been clean, and updated. The staff are all very friendly. The food is good and the rates are very reasonable.

"Great place to stay, especially as a group"
Catherine P, 11 Juillet 2016

Has everything you need right on its campus. It's relaxed and has lots of space for groups to hang out and visit. We used the handicapped room which was large, convenient to all facilities and to the handicapped parking. The pool is handicapped accessible too.

"Wonderful Service"
Stephen Z, 08 Juillet 2016

Wonderful Service as usual! We come every summer and stay a couple of week.We feel at home when we finally arrive from Florida. Even the dogs love it! The 99 is a great place to eat and so convenient! The owner always has time to stop and chat a bit. Very friendly,pleasant man! We look forward to our next visit!

"Good, not spectacular, hotel convenient to airport"
Tom H, 05 Juillet 2016

Only 10 minutes to the airport (one exit down the interstate). Hotel was not spectacular, but it was a solid mid-range hotel, was quiet, and is a good option if all you're doing is catching a morning flight out of Plattsburgh. The location itself isn't very exciting - we found the town to have some cool/quaint restaurants and shops, but this location is car-dependent to get to any of those places.

"we were flying out to Orlando"
Terry H, 04 Juillet 2016

Our stay is only for one night for two rooms on our way to Orlando Florida, the hotel was convenience for our stay, rooms was clean staff friendly.the facility was very good with indoor swimming pool, and the breakfast was very good, we will use this hotel if we are in the area again.

"Very Nice Stay"
James D, 02 Juillet 2016

We recently spent the night in Plattsburgh and were very pleased with the Best Western Plus The Inn at Smithfield. Its location provides easy access to all of the greater Plattsburgh area. Our room was clean and very comfortable and the Inn provided one of the best breakfasts we found during our entire trip. We would stay here again.

"I'll Bet there are Better Choices in Plattsburg, NY"
Donald B, 29 Juin 2016

The Best Western in Plattsburg, NY is only an Average hotel. The rooms are nice enough, the breakfast was fine, and the property is adjacent to two restaurants, easily in walking distance. The biggest problem is the HVAC system. It comes on with a mighty "BANG" and runs extremely noisy. After the system woke me up for the third time, I laid in bed and listened to the HVAC come on in other rooms all the way down the hall. I cannot believe a hotel would invest in such a HORRID HVAC system. In addition to the HVAC system, this hotel has hollow doors and no door sweeps on the bottom edge of the door. You might as well ask guests in the hallway to come into your room and hold their conversations in your room.

"Pleasant & comfortable stay"
Gerald L, 27 Juin 2016

We always stay at the Best Western at Smithfield when we go to Plattsburgh & find it very pleasant. The staff is very courteous & helpful. We love to visit there, our stay is always a pleasure! It is convenient to restaurants & shopping & makes it a pleasant getaway from home.

"great staff"
imbobel, 25 Juin 2016

I visited with my elderly mom who had had a stroke. The staff went above and beyond to assist in all our needs. When the bed was to high they brought in a step stool. No matter what I needed they were there to assist. I work in a hotel and I was expecting a good experience but they went above and beyond. We enjoyed our stay and would definitely stay again. Thank you to the staff for all your help with my mom and I.

"Always a pleasure, always clean"
Heather H, 16 Juin 2016

I stay here for work on a regular basis. The people are nice. The place is clean. Beds are comfortable. If you need anything, they will always try to make it happen. The woman who works the breakfast area has been around for many many years and she clearly takes pride in her job. Always makes the breakfast experience pleasant.

"Nice stop in Plattsburgh"
Richard N, 15 Juin 2016

We have stayed at the Best Western The Inn at Smith-field several times both for medial appointments and pleasure. The rooms are clean and comfortable, complementary breakfast excellent on site Restaurant (99 Restaurant) handy, reasonable and good selection

"Our 25th Anniversary"
DaniDM, 13 Juin 2016

We travel quite a bit and wanted a change from our usual Plattsburgh, New York hotel. I looked into the Best Western and liked what I saw. Although it's pool area does not have a hot tub or sauna, it was big and very clean. I always travel using either my CAA or government discount and have never had a problem. However, Best Western apparently does not recognize Canadian government discount they do recognize government but Canadian was not clearly mentioned on the site) When we arrived and faced the problem, the manager offered us a comparable rate to our usual hotel and when she overheard us talk about going to dinner for our anniversary, she upgraded our room. Very nice customer service. Yes. We'll go back.

Rodney P, 12 Juin 2016

Staff was extremely friendly, rooms where clean and in new like condition, very nice indoor pool with small game room, nice restaurant attached to the best Western and most everything you need with in walking distance..

"Nice Property"
Gwynnedolyn S, 10 Juin 2016

Property was clean and newly decorated. Staff very accommodating (down to mailing a thumb drive I had inadvertently left behind). Room was clean, comfortable and quiet. This will be my go-to hotel for Plattsburgh area business.

"Excellent Inn in Plattsburgh"
AMK73, 09 Juin 2016

This is a very clean, well-kept inn. staff was friendly and helpful at check-in. Includes a nice breakfast in a large room with plenty of seating.. We stayed three nights while exploring the Adirondacks and visiting relative in the area. Large indoor pool, laundry facilities, microwave/refrigerator, interior corridor access. We have no complaints at all and recommend..

"Excellent BW with outstanding attention to detail"
lbarnola, 08 Juin 2016

This is a well run BW where you'll find the excellence in the details, including a wonderful attention and a smile to every response they give you. The breakfast "hot" meal, complimentary, is outstanding. This hotel is a great example of excellence achieved thanks attention to detail.

"overnight stay"
Eugene T, 02 Juin 2016

It's really hard to find pet friendly hotels. We have a dog that travels every where with us. I looked up hotels online. And found this one which is pet friendly. It was a nice hotel. Large pool. And plenty of places around to eat.

"Business Trip"
ESGConsultingInc, 01 Juin 2016

Business trip for interview for a contracting position. The duration of the interview was extended and after hours leaving me to look for a nice place to stay. Thank you very much for having great staff and accomadations.

"Great Place to stop"
Michael R, 31 Mai 2016

This Best Western is an excellent place to stop in Northern NY.The rates are very reasonable, the motel is very clean and modern. I have stayed there often and as a whole the staff is super courteous, friendly and helpful. I don't recall every having a problem. The rooms are always clean and nice.The indoor pool is very good and open reasonable hours. The morning meal is presented very nicely and has many items. There is a .99 Rest. attached and it is a good, fairly priced place to eat. I would recommend this motel to anyone in this area.

"Military rate not available for canadian veterans"
Rene B, 30 Mai 2016

Nice hotel and pretty happy with everything except for the fact that I was refused the rate that I had booked on the canadian Best western website. Military rate is not given to Canadian. I guess we did not go to the same wars! hard to understand.

"Great place if your riding a motorcycle through the area"
Howard P, 28 Mai 2016

Stayed there on a bike trip. Place was very accommodating. Had a bike wash (Did not use it) they gave us some chap stick and a microfiber towel, thought that was a nice gesture. Best thing is that it has a restaurant and bar..Food was good and people were nice, I would recommend it whole heartly.

"Very Impressed!"
Erin C, 25 Mai 2016

I am always skeptical of hotels I haven't previously visited, but was sincerely impressed with my stay. The price was reasonable, so that was a good start. I was pleased with the interior of the hotel once I got inside (newer carpeting in the hallways, stylish, everything smelled good). My room was great. Very modern, could tell it had recently been redone, everything was spotless and there was no damage. I am a nut about cleanliness and was very pleased. I had a microwave and minifridge, which is great, and I was happy with the bed (comfortable and the linens were pristine, not a mark or a hair to be found). And, what's more, I was surprised to have such an amazing, full breakfast! So much so that I was late to my meeting! Eggs, bacon, yogurt (full cups, not mini ones), regular-sized bagels and muffins (not minis), great pastries, could make your own waffles, juice, good coffee, etc. I felt so pampered, and at a Best Western! I would 100% go back, and will again when I travel for business there.

"Excellent Customer Service"
actexasTexas, 24 Mai 2016

I was here for a wedding from 5/19-5/23 and all the staff were so friendly and helpful. Enjoyed the free breakfast and coffee, as well. Nice location near shopping and restaurants. Will definitely go back to this hotel when I travel to Plattsburgh.

"Great Place to Relax"
Steven C, 23 Mai 2016

The Best Western Plus is our choice to stay whenever we are in Plattsburgh. Rooms are very nice and clean. The staff is great and the BWP is located near all the great shopping and eating spots in Plattsburgh, NY. We will definately be going back....soon!

"Great stay very please with customer service."
324cathyt, 20 Mai 2016

Enjoyed very much especially customer service for me it is very important. Excellent breakfast. She upgrade me very happy of the room. Even the weather was not great I really had a great time at Best Western Smithfield. Very clean.

"Our stay at Best Western in Plattsburgh, N.Y."
marydJ6241TY, 18 Mai 2016

Service was prompt and courteous. Rooms were immaculate. I liked that the remote control was cleaned. Breakfast was typical of hotels which include breakfast. All employees were easy to approach and very accommodating.

"Well-run property with an excellent staff"
happytraveller914, 18 Mai 2016

We stayed at this hotel on our way to and from Quebec from the NYC region. Both times we had an excellent experience with comfortable beds, peace and quiet, excellent food at the hotel restaurant (99 Restaurant and Pub) and good, solid breakfasts that were included in the hotel bill. Also, I left behind a bag with picnic materials on our first visit and much to my delight when I asked about it - no name was on it and there would not have been a way to trace it to me - when the helpful clerk at the front desk looked through their lost and found materials there it was! You cannot find better service anywhere. Also, though we didn't use the indoor pool, we looked in and the hotel has a large, comfortable pool area and a group of children were having a grand time using it when we were there.

"Always a Pleasant Stay"
RetiredNYPDJanet, 17 Mai 2016

We come to Plattsburgh to help our Daughter Move back Home and to just visit her while she is attending College here. We used to Stay at another Hotel and I am so glad we switched to Best Western! Will Never Stay anywhere else!

"Great place to stay"
Chrissiefmor, 15 Mai 2016

I have a son in college in the area and I have stayed at this hotel about 6-8 times in the last two years while visiting him. The hotel staff are awesome and the rooms are always clean and inviting. The staff here go above and beyond to make you feel welcome and comfortable. I would most definitely reccommend this hotel to all.

"pleasure staying here"
Chris A, 10 Mai 2016

Caring staff at check in, always enough help to make the check in flow good.The eds are top of the line, Very clean everywhere. The best variety of breakfast items - bar none.Big clean pool and exercise room. Hard to imagine a hotel experience better than this one.

"Best stay everything you need in walking distance."
Andrew S C, 09 Mai 2016

I have stayed here many times for business. Best hotel for cost and location. Exterior should not deter you from staying here rooms are being updated. I stayed in an updated room and was very pleased. Very quiet place to relax, Unless you go pool side. Children seem to have a great time in the pool. If Plattsburgh is where you will be for a night or a week stay here its worth it. Not to mention the 99 restaurant is attached to the hotel. I have never had any problems with the food and service there. I stay here single so I ate at the bar, very friendly Bartenders, TVs in every direction.

"Best Western Smithfield"
Edward J, 06 Mai 2016

Clean, pleasant place to stay. Decent breakfast. Close to where we had to be. Friendly staff. Bed was comfortable as was the room. Found out that there is no sofa pullout in a single queen room and can't have a rollaway in there. Really only complaint is the soft water in the shower.

"Weekend stay with family."
05859cindy, 25 Avril 2016

The rooms are clean and comfortable. The pool is large and warm. There is a good variety of breakfast foods included in the rate. There are two restaurants on site, which is very convenient. The mall is directly behind the hotel.

"Friendly Plattsburg"
BOBHH429, 25 Avril 2016

Well spent a GOOD Friday night in B.W. Plattsburg. Friendly and courtly service and helpful as well. Will return in th summer to take more shopping and see perhaps a good movie. Cinema is only$6.10 during the afternoon, 7 DAYS a week. Breakfast, as most B.W. is salty and salty. The eggs are not really eggs you find at your grocery store. Powdered and runny. No bacon but sausage are not long but round, like a hamburger. Salty as well. The coffee, being Medium roast was ok. considering we like DARK roast ,EXTRA BOLD. NO cream , of course, Half and Half.

"A Suprising Gem"
QuigM, 22 Avril 2016

This BW is exceptionally clean, recently renovated and more floors are being renovated, but it is a great 4star at 3 star pricing, it is so much better than nearby properties. Greatly enjoy my stay, I am a tough grader, but I give these folks a solid A.

"Like a comfortable pair of shoes"
Boxman43, 20 Avril 2016

Stay here when traveling to Plattsburgh. Tried many hotels on Rt 3. This is by far the best value. Hotel is clean, rooms are comfortable and the breakfast is always great. The staff is always friendly and helpful.

"Family Friendly Accomodations"
Curt T, 20 Avril 2016

Indoor heated pool was wonderful and my daughter and her younger siblings enjoyed during both evenings of the stay. Breakfast buffet was well stocked and available before the posted time of 6am. Front desk was helpful too. I would highly recommend this hotel...I have stayed at 2 other hotels in Plattsburgh and found each to be inferior in almost every way.

"Excellent Stay!"
marianna70, 18 Avril 2016

We stayed at the Best Western the first time. We came here for an open house to a college "Plattsburgh" for our son. This stay was immaculate, clean, friendly and very nice over all. Check in was fast and friendly. Rooms were immaculate. Breakfast was fresh, clean, included eggs, waffles, great coffee, bacon, muffin, yogurts, everything for everyone I would say. Fitness Center and the pool were great, I used my AAA discount and the rate was unbeatable. If my son accepts to go to Plattsburgh college, this will be our only hotel that we would consider staying at. (Bed and pillows were very comfortable, interesting....I have an allergy to hotel sheets and pillows, but had no reaction this time, it must of been great quality sheets :)

"First, but not the last!"
antoinettao, 16 Avril 2016

I consider Plattsburgh my home away from home. My family would come to Plattsburgh several times a year as I was growing up and I do the same with my family now that I'm the parent. We usually stay at one particular hotel which we have become very loyal too, but this visit, we decided on Best Western. We enjoyed our stay, the staff was courteous and professional, the breakfast was very good, and the room was clean and updated. We are glad we decided to change hotel this time around. We will continue to book at this hotel for our future getaways!

"Great place to stay!"
meemsikins99, 13 Avril 2016

Located near many services - lots of shops, restaurants, close to the highway. Lots of parking. Staff is very friendly and efficient. Check-in and check-out was seamless. Room was clean and comfortable, including the bed and pillows. Great breakfast included and free cookies all day long!

"Nice place, friendly staff!!"
cerveza930, 04 Avril 2016

Staff was very friendly upon check in. Rooms and hotel itself were very clean and updated. My two adult children swam in the very large in-door pool which was clean and well appointed. It appears certain parts of hotel are still being renovated. It was very close to SUNY Plattsburgh. Close to major highways and restaurants. I will stay at this establishment again when in area. The only con for me was that as I was laying in bed at night I could smell a wet dog. The hotel is pet friendly and apparently my room had accommodated a dog at some point in the past.

"Always a nice stay"
RetiredNYPDJanet, 29 Mars 2016

We come to this Hotel 2 couple of times a year because our Daughter goes to College in Plattsburgh - We have Never had an issue the Staff is Friendly and the Rooms are Very Clean! Price is Very Reasonable

"Enjoyable stay"
Thomas M, 26 Mars 2016

Very clean and modern Hotel rooms. Excellent breakfast with many options for both hot and cold food. Presently doing renovations in rooms that open to indoor pool. No elevator in our section of hotel and a long walk to the front desk.

"Nice place to stay while in Plattsburgh, NY"
Paul H, 24 Mars 2016

We stayed here for two nights to visit family. The beds were very comfortable, the room was clean and nice. Breakfast is pretty much what you would expect, but there was a decent selection. The pool was awesome and the family had a wonderful time enjoying it - nice and big and it's a salt water pool, so none of the chlorine smell. Just make sure you are out by check out time or they will come knocking at your door!!

"above and beyond"
M2759VValbertor, 24 Mars 2016

Starting with a friendly and warm welcome after our red eye arrival, followed by an included hot delicious breakfast, and ending with our driver who was very understanding since we had overslept, we would recommend this hotel to anybody traveling to Plattsburg.

"Excellent Hotel!"
Theresa C, 21 Mars 2016

Let me start by saying I drive over the road for a living and I'm usually prepared but this time I was not I walked into this hotel at 2 AM and I met Scott the head night Clerk he was so nice and friendly I explained to him that I had just drove 14 hours and I was unprepared I had nothing not even a toothbrush. Before I knew it he had a bag packed for me with a toothbrush toothpaste deodorant soap shampoo everything that you would possibly need to feel wonderful after a shower. After I was done checking in I went directly to the room I was exhausted and I was pleasantly surprised to find such a clean room a soft bed a hot shower and I think I fell asleep within 10 minutes. I have stayed at a lot of hotels from Virginia to California this was the first time ever that I found such a friendly person that checked me in and a clean room to stay in I highly recommend this hotel. And I definitely recommend Scott check you in if there was more people like him at hotels they would all be more pleasant like this one!

"Excellent Hotel!"
181staceyc, 21 Mars 2016

This hotel is excellent and I would highly recommend it to anyone. We stayed just one night this time. We got placed in a newly remolded room and it was really nice. The bed was awesome. The pool is great my 5 year old had a great time. Check it out if you can.

Jayson L, 21 Mars 2016

Some of the rooms are renovated and comfortable. The décor is average. Having '99's' attached is very convenient. Unfortunately the "family friendly" environment is annoying in as much as parents do not teach their children manners and hearing them run and yell in the hallway is not conducive to a good night's sleep.

"Love it "
Steed J, 09 Mars 2016

Best western plus is a very nice hotel, it has a pool, two restaurants onsite, and is pretty quaint. The beds are pretty comfy the housekeeping is great and the rooms don't feel too far from home. I would really recommend this hotel and did I mention the staff and front desk are just the best? Oh and the shuttle is an avalanche ??

"great revies"
Jeanne H, 07 Mars 2016

Pool area is A PLUS. WITH game room attached. People were awesome and very helpful. Love the bed. Hotel is cut up but it doesn't make a difference. We were there with a basketball tourney and boys had a blast

"Love this hotel"
Nancy L, 27 Février 2016

I have stayed at this hotel many times and am always happy! The service is great. The breakfast is very good. I will continue to use this hotel!! I have tried other hotels in the Plattsburgh area and once I used this Best Western I knew I would continue to use this hotel.

"Excellent Hotel"
JOHN R, 22 Février 2016

I've stayed in almost all of the hotels/motels in Plattsburgh over the years, but lately I've always chosen the Best Western. I feel that it provides the best value for the money. A real home away from home in many respects. Highly recommended!

"plattsburgh stay"
wolfeyes70, 19 Février 2016

Realy clean, friendly service, and a great free breakfast where was a big selection to choose from, pool is a nice size very relaxing the children had fun playing in the pool, there is also a small game room attached to the pool area

Y4728TPdavidt, 28 Janvier 2016

I would not hesitate to book a room at this hotel, great value for the money. Everything was perfect. Very friendly staff as well. Great pool area and the reataurant is a couple of steps away from the hotel - very convenient.

"A great place to spend a night"
Alex P, 20 Janvier 2016

Stayed here a few times with the family. Nothing but the good things. Rooms and bathrooms are very large and clean. Breakfast area is well stacked. Very nice large pool as well. Walking distance to shopping.

"Quick overnight stay"
Josie1230, 19 Janvier 2016

this hotel is close to everything, has an indoor pool and a restaurant attached. its very convenient and reasonable. we have stayed here before and would recommend it to anyone looking for a decent room. the only thing we had an issue with was the pool area. it was freezing outside, and it could have been warmer, both the water and the air temp. also, if they put in a hot tub, that would be even better!

"Great get away"
Marnie M, 08 Janvier 2016

A great get away at an affordable price. We try to get a room that opens onto the pool area so we can sit out there once the kids are asleep. Walking distance to shopping and restaurants. We go often whenever we need to recharge our batteries.

"really nice and pet friendly"
CTKYLDY, 08 Janvier 2016

we were very happy with the room warm inviting 2 restarants on site. pet friendly, everything can be got to from the inside. really nice pool. alittle higher priced but overall would go again. wish breakfast had some more fruits other then just apples maybe a fruit salad.

"Christmas Weekend with Family"
Charles T, 29 Décembre 2015

Very good time. Always an excellent stay at this hotel, have never really had a bad experience at this hotel and I have been using it since 1981 when it was a HOJO's. Great place to stay, close to mall, downtown, and ski areas. Enjoy.

"nice place close to everything"
tim b, 15 Décembre 2015

stayes at the best western for work in dec..they were doing renovations in half the hotel,so many of the basic rooms were not available,the pool side room i got was nice with a view of the pool and a sitting area outside the room,could have been alittle cleaner,but a great room

"Best bang for the buck!"
JOHN R, 08 Décembre 2015

Very nice motel at a very affordable price. Great breakfast and exceptional pool area! Staff were very helpful and the cleaning women merit special praise. I met the owner at a previous stay and I must say that you couldn't find a nicer and more down to earth guy!

"Only one problem"
JokerOttawa, 03 Décembre 2015

The only problem that we had was the door keys would not work properly the whole weekend. We reported this to the front desk and we were promised that it would be taken care of.They gave us new keys three times but we still had problems.

"Always a Nice stay"
Peter S, 23 Novembre 2015

Stay here often when in Plattsburgh NY. Nice, clean, great breakfast and friendly staff. They are currently upgrading some rooms which will make this an even better value. If your looking for a hotel next to all the shops and restaurants this is a great location. Excellent on/off RT 87

"Great hotel"
Joseph P, 19 Novembre 2015

Good value. Visited to take a tour of SUNY Plattsburgh. Pool was nice. Comp breakfast and parking were useful. Good location. It would have been nice to have a hot tub. Many reasonable restaurants nearby, went to Texas Roadhouse.

"Best family hotel"
Richard G, 17 Novembre 2015

Great service, awesome big pool. Can't beat this hotel for a family stay at a reasonable price. Have stayed many times and we love it here! Perfect destination for shoppers too, and the complimentary breakfast is a full meal of good quality.

"weekend stay"
201raymondd, 16 Novembre 2015

was a nice and fun stay for a week end with a group.We had the meeting room reserved for a group meeting ,all was ready and set on time. we then used the pool area it was also clean and organized friendly staff and breakfast was also great.

jc23693, 10 Novembre 2015

My Husband and I brought our family for an overnight stay to celebrate a birthday. We have a 5 year old and a 2 year old. The stay was OK, however, when arriving home afterwards and checking my bank account we were charged an extra $475 on top of what we paid for a room ($170). I immediately called to see what this charge was about, and was told that there was a urine stain on one of the bed mattresses. My 2 year old is in diapers, and at no point during our stay had he wet through his diaper to a point that it would ruin a mattress. I was beyond furious, and all of the staff at the hotel were much less than friendly in discussing and dealing with the matter. Our debit card was charged without discussing with us first, and the money was not returned. It is totally unacceptable. We did not ruin a mattress, and if we had, I would have no problem paying an extra cleaning fee. But....$475??? Do yourself a favor, unless you have a lot of money to throw away, NEVER STAY HERE.

"Best Western Inn at Smithfield Plattsburgh"
Katherine S, 09 Novembre 2015

Clean rooms, friendly service. We've stayed here several times on our trip to Plattsburgh. Nice place to stay and relax after a long journey from home! A good location--close to SUNY and the Interstate -- quiet, too!

"Fun in Plattsburgh"
Helaine T, 29 Octobre 2015

Nice clean rooms, good breakfast, great location and good value. There is a nice swimming pool and a nice lounge. The employees are friendly and there is coffee available in the dining area 24-7. There is ample parking and the lot is well lit. We recommend this hotel for families.

"Room was clean but small and needs updating"
Steve A, 28 Octobre 2015

We arrived for an overnight to watch my daughter's game at Plattsburgh State. The desk personnel were great, allowing us to check in earlier than 3 so we could make the game start on Friday. But the room was small, the bathroom smaller, and the whole thing needed updating. Ligihtswitches were not operational in bathroom, heat unit did not heat well

"Very friendly staff"
Mark V, 28 Octobre 2015

We stayed here as we were passing though the area with our dog. The staff was very friendly. The rooms were well kept. We especially liked the set up of being able to exit the room right to our vehicle and/or let our dog go potty easily.

"Great staff and service, a little less nice than I'm used to"
Kris M, 26 Octobre 2015

I'll start off by saying that my standards are high; I normally stay in 3.5-4 star hotels when I travel for work. However, as this was leisure, and given the timing, everything was booked, I took a chance on this Best Western. I was markedly impressed at check-in by how friendly the staff was. They really seemed to care that I have a good time while I was in the area and emphasized that I should come ask them for anything I needed, day or night. I really felt like they meant it, too. The room was slightly below my quality preferences. The bed was good, and I slept well on it, but the room smelled musty (perhaps the jetted tub contributed to this), and the air conditioning, though set to heat, blew cold air. Not enough to warrant me complaining, but a slight annoyance. The regular shower/tub didn't drain very well, but the water pressure was excellent. Everything was impeccably clean, there wasn't a spot of dirt or mold (something which I've recently become accustomed to seeing even in higher-end hotels, for some reason). This was my first stay with a Best Western in over 8 years, and I would stay again.

"Clean and functional"
Shirley S, 25 Octobre 2015

We are headed to Canada from the bottom of NJ and needed to find a place to break up the drive. Plattsburgh has many choices and my husband decided on Best Western. The room is clean and functional and we paid extra for a king sized bed. The check in person recommended eating at Ground Round and gave us a voucher for a discount. It is lavish but is comfortable and near the thruway. One concern....there is no safety bar in the tub/shower. A high step is needed to get into the tub and I am concerned about a fall as I have knee problems.

"hotel review"
Denise P, 25 Octobre 2015

I would recommend this hotel to my friends. It is a very good hotel and the service was great. It is in a very good location and very close to the airport or the bus terminals. The shuttle service was greatly appreciated

"Pleasant surprise"
marysZ9296BR, 20 Octobre 2015

We stayed at this location on our way to Montreal. Great location (we went to Ausable Chasm on way to hotel).Clean rooms. Nice lobby. Great to have a couple of restaurant choices within walking distance.

"Nice place"
LovStarbucks, 17 Octobre 2015

The size of the ooms are very good, large and they offers good size tv, fridg, microwave. The bathroom was very clean. This Best western is 2 levels, and a big pool. You will have the continental breakfast beetween 6 and 10. You can walk from there tomthe shopping center or to 2 restaurant and a liguors store.

"Very nice place to stay, quiet and Good beds"
AwesomeEats, 15 Octobre 2015

Friendly, helpful and informative at front desk. got there late from bad rain on highways and they told us best place to go eat and most likely to be open late. (Applebee's) We could have used their own restaurant too, but it was a bit late. We reserved two bedrooms. Ours was a master suite with a living room and kitchenette. the rooms were very clean and nice and relaxing. The mattress was king size and super comfortable. nice bathroom, everything you need provided. Extra towels if you want to use the pool. coffee and tea to make your own. Coffee maker, small fridge, kettle, microwave. Liked that there was a hairdryer and even iron and ironing board provided! We would have appreciated more water. Also suggest you put in more towel bars in the bathroom. that would be so helpful. And if you plan to upgrade the bathrooms, a big, fun, deep jacuzzi tub. :) Our room was so quiet, but the boys was close to the neighbors and you could hear their TV was going loudly quite late at night. Just wish their was a little more insulation. Also it was rather a long walk to the breakfast room, and the icemaker and vending machines. perhaps there could be more put on each floor?

Laura T, 14 Octobre 2015

After driving through the "milkman's route" for a ridiculous 5 + hours we finally were able to get to this hotel which was nothing less than perfect. Great location and able to get right back onto the thruway.

"Visit Daughter"
Natalie B, 12 Octobre 2015

Best Western is a reasonably priced hotel with good service. The rooms are a nice size and very clean. I utilized the fitness center - specifically the treadmill. It's neat and clean. They have a nice selection for breakfast. However, nothing that I cared to eat. I prefer to eat gluten free foods. It would have been nice if they had a wider selection of fruit, specifically berries. Other than that, all the staff were very nice and attentive.

"Great hotel but waiter leaves bad taste in mouth"
Martyn O, 08 Octobre 2015

We had arranged to meet some friends in the lobby whom we hadn't seen for 20 years. It was a great reunion and the reception staff joined in the merriment. Naturally we wanted to chat so we went into the bar, sat at a table to order drinks. A very churlish waiter, despite having the purpose of our visit pointed out to him, simply said we couldn't sit there unless we ordered a meal, we would have to sit at the bar. It's fair enough having such procedures but the restaurant was empty, you can't catch up 20 years sitting in a straight line at a bar with screens blaring and the waiter might have had some sensitivity or imagination and suggested a lounge or somewhere we could go instead. Anyway he became our benchmark for rudeness and our standing joke. All the other staff were wonderful, the rooms were excellent and the beds comfortable. The breakfasts offered good choices but the .Breakfast Nook was a bit small and rather overwhelmed on the Sunday morning. We found it difficult to reconcile the wastage of using plastic cutlery and paper plates with any sort of environmental policy, as well as the fact it rather cheapened good food. As Brits, of course, we lamented the lack of breakfast tea! We had pool side rooms and enjoyed sitting on our patios but the pool was rather noisy at night. However, for the money it was good value.

"Great executive wedding suites"
rosieposie319, 08 Octobre 2015

Was very pleased with the size of the room we were in and the wide variety of amenities. My bridal party stayed here for our wedding and my maid of honor and I stayed in one room and my husband and best man stayed in another executive suite. We were able to get a variety of pictures because the suites are separated into a bedroom and a living area. My maid of honor and I had no problem getting ready and had a hair stylist specifically come to our hotel room. My only criticism would be that I wish there was a door separating the bedroom from the jacuzzi area for privacy purposes and that there were more places to hang dresses and accessories for these special occasions just for better photo opportunities. Also, we were next to a bridal party in another room that was very loud but they eventually quieted down, so just be aware that you might have some excited and noisy people in close proximity to you. Overall though, I was very pleased and especially loved the complimentary sparkling moscato and dark chocolate! Thank you so much Best Western!

"Great Location"
745raymonds, 05 Octobre 2015

Everything was perfect. Nice selection of Breakfast items. Wonderful pool area that includes arcade games, air hockey and ping pong tables. Restaurant on site. Plenty of parking. Be careful with WIFI code. It expires and a new code is needed for the next day. No one told us that upon check-in. Wasn't a huge problem. Stay here if in Plattsburgh!

"nice place to stay"
Robert D, 02 Octobre 2015

sorry, I can't provide any names of your employees but I could ensure you that everyone I came in contact with from the breakfast staff to the reception staff acted in a courteous and professional manner.

"Extremely Pleased!"
Karen H, 02 Octobre 2015

When my son got married this Sept. he picked this hotel for family and friends to stay at. I thought it was going to be just another chain hotel experience but was I surprised. The staff was happy to see us upon arrival and could not have been more accommodating during our stay. The room was clean and modern, with a very comfy bed. All of their amenities were also very new, the fitness room, private lounge area and breakfast space. They made sure we were all together in the hotel which made our family and friends very happy! The perk was being connected by a hallway to the "99". They had a great bar to hang out in after our wedding was over and no one had to drive. Will definitely stay again.

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