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Vorteilscode

Best Western Plus Hotel Plattsburgh, Plattsburgh

4.5/5  - basé sur 909 notations.
446 Route 3, 12901-6519, Plattsburgh, United States - Karte ansehen

Willkommen im Best Western Plus Plattsburgh!Wenn Sie hier sind, um Adirondacks zu besuchen, bietet dieses Hotel in Plattsburgh allen erdenklichen Komfort für einen ganz besonderen Aufenthalt. Unser Flughafentransfer holt Gäste täglich von 7:00 Uhr bis 22:00 Uhr vom Flughafen, Bahnhof und Busbahnhof von Plattsburgh ab. Der SUNY-Campus ist weniger als 5 Minuten entfernt, und wir beherbergen regelmäßig Gäste, die Abschlussfeiern auf dem Campus oder Familienangehörige besuchen. Auch Gastredner oder Besucher von Sportveranstaltungen buchen bei uns. Unser Hotel liegt direkt neben der Champlain Centre Mall und nur einen kurzen Fußweg entfernt von anderen Einkaufsmöglichkeiten. Ganz gleich, ob Sie sich geschäftlich oder zum Vergnügen hier aufhalten oder nur auf der Durchreise sind, bei uns werden Sie sich wie zu Hause fühlen. Nutzen Sie unser großes beheiztes Hallenbad, an das Zimmer mit Blick auf den Pool angrenzen, oder die vielen Freizeitangebote in der Region. Dazu gehören Möglichkeiten zum Skifahren, Radfahren und Golfspielen. Auch Bootstouren und Angelausflüge werden angeboten. Plattsburgh ist Gastgeber zahlreicher Turniere, bei denen professionelle Barschangler gegeneinander antreten, und Angler sind bei uns stets willkommen. In der Nähe befinden sich die Weinroute und viele Weingüter. Vielleicht ist eine Weinverkostung ja genau der richtige Start in Ihren Urlaub. Besuchen Sie die Schlucht Ausable Chasm mit Naturlehrpfaden, Rafting- und Klettermöglichkeiten, wenn Ihnen mehr nach Adrenalinkick zumute ist. Wir heißen auch alle unsere kanadischen Freunde willkommen, die der Geschäfte und Restaurants wegen in die Region reisen oder einfach nur einen Kurzurlaub hier verbringen möchten. Dank unserer zentralen Lage können Geschäftsreisende ihre Ziele leicht erreichen. Geschäftsreisende schätzen unsere ermäßigten Preise und die geräumigen, frisch renovierten Zimmer. Wir unterhalten enge Beziehungen zu SUNY Plattsburgh, Bombardier, NOVA Bus und CVPH, deren Mitarbeiter und Besucher bei uns gern gesehene Gäste sind. Gruppen sind stets willkommen. Gäste von Hochzeiten oder Familienfeiern, aber auch Sportmannschaften nutzen gern unser einladendes Hallenbad, unsere Gruppentarife und das komplette warme Frühstück. Unsere Rezeption ist rund um die Uhr besetzt und steht Ihnen bei allen Fragen zu Diensten. Reservieren Sie noch heute ein Zimmer im Best Western Plus Plattsburgh, und wohnen Sie in der Nähe aller Reiseziele! Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel Plattsburgh

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Beheizter Pool
    Beheizter Pool
  • Kostenloses Flughafen-Shuttle
    Kostenloses Flughafen-Shuttle
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Spielzimmer
    Spielzimmer
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 912 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
550
Sehr gut
243
Befriedigend
69
Mangelhaft
18
Ungenügend
32
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
19
Alleinreisende Alleinreisende
35
Familie Familie
366
Geschäftlich Geschäftlich
57
Geschäfts-<br>reisende Geschäfts-
reisende
116
Geschäftsleute Geschäftsleute
63
Geschäftsreisende Geschäftsreisende
87
Paare Paare
279
Reisen mit Freunden Reisen mit Freunden
77
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Nicely renovated motel but ...."

3
11/07/2018

This is a motel style that has been beautifully renovated . Rooms and public spaces have been redone fairly contemporary however there is still a bit of an older odor in the breakfast area. I would give it a higher rating but as I entered to shower there was a whole bunch of hair on the wall . I was so grossed out and even through the bed and room appeared very clean I was worried all night that if they didn't clean the bathrooms thoroughly then maybe they hadn't cleaned the beds well. Hopefully this was not typical of the cleaning at this hotel. Otherwise location was convenient.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I apologize for my failure to insure the bathroom was cleaned to my standard as well as yours. I will take appropriate corrective action with the staff. I will investigate further the odor you sensed in the breakfast area. Thank you for your input. Safe travels Bob Smith Owner

"Worst Stay and Aweful Customer Service"

1
10/07/2018

We stayed at the Best Western Plattsburgh for just one night with our 2 kids and our small dog. The night we were there we opened up a pull out couch to find a big brown stain and also a faded stain around the big brown one. We called front fldesk and asked them to replace it. The lady came to our room, said she didn't have another mattress and just turned the mattress around. The next day when we check out we received a phone call stating that our dog peed on the floor and they would charge us $50. Although we cannot say for sure if our dog did or didn't, we unfortunately accepted this fee and they charged our card. Then they called us again and told us there is a stain on the mattress and they needed to charge us $200. THAT WAS THE DISGUSTING STAIN THAT WAS ALREADY THERE, that my husband was forced to sleep on. They claim our did did it even though our dog never er even goes up on any furniture including sofas or beds. Why would they charge us for a mattress that was already damaged, and we were the ones that brought it up to them to begin with?? Please save your money and go somewhere else. These people have no decency and don't believe me even though I know what I am saying is the truth. THEY EVEN DELETED MY COMMENTS ON THEIR FACEBOOK PAGE to sweep this under the rug. Terrible hotel. We will continue to fight to get our money bag as this was not our fault.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
t I have investigated this incident and confirmed that the staff when discovering the soak mattress and soaked carpet has followed the standard protocol of verifying that the damage occurred. While it is disappointing this occurred it remains our policy to remove from service and replace the mattress with a new one. This has been verified by our management team and staff. I am sorry this is a disappointment to you. Sincerely Bob Smith Owner

"Completely disappointed and insulted"

1
09/07/2018

I took my family for a one night stay and rented on of the suits. I slept on the pull out couch on which I discovered a large brown stain on the mattress. I called the front desk who came and gave me linens to cover it. They turned it around the opposite way and did not replace or offer another mattress. I am accommodating so I let it go. The following day July 9th we left. I was told there was a pee stain on the floor and would need to be paid for. I did bring my dog and although I did not see him do it thought it within reason that I could have missed it and paid 50$ plus tax. Later in the day “ Dave “ the front desk manager called and said the pullout mattress had a pee stain on it. I slept on that mattress myself! The very same mattress I called in about a stain. They claim it was wet and smelled. My dog did not sleep on the mattress with me. They are charging me 200 dollars for the mattress! I told them in no way would I pay for a mattress, that already stained and disgusting they would have the nerve to tell me to pay for it. Secondly I did not pee on the mattress! I can assure everyone that. I am a 39 year father in good shape. They went ahead and charged my card anyways! Best Western has insulted me. The mattress already needed to be replaced and they know that and then call me to blame me , the man who accepted to sleep in said dirty mattress. I will never use the chain again, I will contact their corporate offices and expect a full reienbursment of the 200$ plus tax for the pull out couch mattress. What frustrates me the most is I was very accommodating about the large brown stain on the mattress in the first place.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Scott this has been addressed directly and numerous times with the registered guest. T Safe travels to you and your family, Bob Smith Owner

"Wonderful Gem"

5
08/07/2018

This is a wonderful place to stay. This property is quaint inside and out. Our room was spacious and clean. The pool area is very large and inviting. They offer cookies in late afternoon. Coffee and tea all day. Check in and out was fast and friendly. Breakfast had quite a few items to choose from including but not limited to waffles, eggs, self serve yogurt, cereal etc. The breakfast area stayed well stocked. I would definitely come back to stay if I'm the area.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Hi Kimberly, Thank you for staying and your extensive comments about the property and the staff responsible. Safe travels Bob Smith Owner

"A visit to Plattsburgh"

4
05/07/2018

We stayed at the Best Western Plus in Plattsburg for a couple of days as we traveled through the Adirondacks. We arrived in the evening and the fellow at the desk was quite friendly. He told us all about recent renovations that had taken place and informed us about what the hotel had to offer. The rooms were clean, the beds comfortable. The best feature of the hotel is its swimming pool; large, heated and indoor! The breakfast was okay, but not as good as I have had at some other Best Western Hotels. And the price is a bit on the high side for what the hotel has to offer. But such is true for hotels in the area. Would I stay there again? Yes, absolutely, but only if I could find a discounted rate.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your review of my Best Western Plus in Plattsburgh Safe travels

"Best Western Plus (446 Route3) Plattsburgh NY"

5
25/06/2018

Didn't expect too much at this motel in Plattsburgh NY; the daily fee was so reasonable. WHAT A SHOCKER: 1. The staff was so accommodating. Tricia Chase, Manager, was delightful and so efficient 2. Very relaxing nice breakfast daily (large assortment of food). Coffee available all day.(all complimentary) 3. The room was clean and comfortable. Can't think of any downside.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for your kind comments about my property and the staff that brings it all together. I am glad you enjoyed your stay. Travel safe Bob Smith Owner

"Best Western"

5
18/06/2018

The rooms were very clean.The whole hotel was very appealing inside and out.Had a great pool with plenty of towels.Coffee was always available and the breakfast looked great.There was an attached restaurant also.It was a 99

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Andrew, Thank you for your review of my hotel. I am glad you enjoyed your stay Safe travels Bob Smith Owner

"Horrible Customer Service"

1
18/06/2018

We went to visit our daughter at college, she had a medical emergency. We requested the room by the pool, thinking we can use the table and chairs provided outside your room, it was warm and we figured relaxing. We had the complete opposite experience. The pool area was so loud, children unsupervised running all over the place, adults drinking by the pool. I am ok with it up until the pool closes but this went on until 1am. We did complain to the front desk, nothing happened. The next night the same thing, now at this point, we did not have hot water. We complained again, nothing happened. When we did check out my husband complained and got sorry there was nothing we can do. I complained to the company and they offered a upgrade to our status as a member, That does nothing for us. We will never stay there again. Customer service was terrible, no security, no control. The hot water does not work if multiple people take showers. Not worth it.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Lauren, I am sorry I disappointed you with your stay at my hotel. I believe I researched this sometime ago and responded through the Best Western International Surveys. I will never the less look into this further to be sure I have already addressed your concerns. Safe travels Bob Smith Owner

"Stay here often."

5
18/06/2018

Always a great experience. The staff goes above and beyond to help you. We arrived a little early however, they were able to get us in our room. Really appreciated this effort. We stay here every couple of years and always receive a great receiption.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Dennis, Thank you for your repeat business over the years and your acknowledgement of the work the staff does to make your stay enjoyable. Safe travels Bob Smith Owner

"????????????"

5
10/06/2018

Great room beautiful hotel and wonderful staff! Leanna at the front desk was very professional and pleasant to talk to, very easy to see tell that she is good at her job. I also forgot a travel bag in my room past checkout and speaking to Jessica over the phone set my mind at ease knowing everything was acounted for and logged almost immediately!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Cory, Thank you for your kind comments. I will be sure to share with Leena and Jessica. Travel safe Bob Smith Owner

"Beware Canadian travelers to Plattsburgh International Airport!"

1
04/06/2018

Our recent stay in May, 2018, at the Best Western hotel in Plattsburgh, New York, takes hotel nightmares to new heights! Eight hours after having checked out from our room (it was an overnight stay to catch a flight from the Plattsburgh airport), we received a call announcing that the hotel had taken $405 from our credit card in order to pay for a TV they claimed we had smashed. I can appreciate that clients do break things and walk away, but to be falsely accused and made to pay for something we did not do with no possibility of defending ourselves was indeed insulting to us personally and to any sense of American justice. When we flew back to Plattsburgh the following week, we re-visited the hotel to politely insist on our innocence but to no avail - we were told that their verification system was fool-proof and that we had to be guilty. We then contacted Mark, Best Western's supervisor of customer relations at their head office in Phoenix, and felt that we had successfully made our case, only to receive an email the next day from Julie Kramer, Vice President and CFO of the Nine Platt Hospitality Group, detailing their proof that we had done the damage: a photograph of the door, the smashed TV, our check out time and the time that the housekeeping staff came in and discovered the damaged TV. Case closed. Guilty! We then came to the frightening realization that the $405 could have been $1000 or even $5000! Once Best Western has your credit card and you've signed their agreement to pay for property damage, they can charge you anything they want and are only limited by the value of the damaged object documented in a photograph that they themselves take! Perhaps we should we feel fortunate that they didn't charge us more! At Best Western in Plattsburgh, New York, we were treated like criminals. If that's what you're into, go for it. For ourselves, once was enough.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, I have reviewed all the reports including lock audits and our position stands that you are responsible for the damages done to the TV. I apply the same policies to all guests no matter what country of origin not just Canadians for the past 53 years. I will let the social media reports defend the integrity of my organization against the charges you have made against me and the the people of my organization. Safe travels. Bob Smith Owner

"Nice hotel, crappy maid"

4
02/06/2018

I have been a BW Rewards member for 20 years, so always choose a BW property when one is available. We have stayed at this hotel several times over the years and have always been happy. Great location, friendly and professional staff, and clean, comfortable rooms. We avoid pet-friendly hotels as a rule, but have always requested and always gotten a pet-free corridor and room. The hotel has been renovated since the last time we were there, with a new and improved breakfast room, a comfortable business center, and of course, the rooms. Our room was lovely, with new furniture, a teal accent wall, and green accents. Super trendy, very calming, really so pretty. The artwork in the bathroom even matched. And speaking of the bathroom, it had a new vanity and fixtures (but a ripped shower curtain). The bathtub and surround would have benefited from at least a glazing if replacing them was not in the budget as both were chipped, stained, and clearly old. (As was the ceiling tile that looks like styrofoam.) Breakfast was awesome as always with lots of choices. Okay, so that's the good part. Now for the disappointing part . . . There is a glass shelf in the bathroom, and it was full of sticky residue from I have no idea what. We didn't need the space, so just ignored it. It held a worn, pilly, faded washcloth that said ''makeup remover''. Okay, I get that they don't want to have their white towels stained with makeup, but that thing was disgusting. Who would use it? Other hotels have little disposable towelettes which would be a nice option, but I mean It's not required to provide makeup remover and this rag belongs in the trash. The towels in the bathroom were all damp, like they hadn't had enough time in the dryer. Not a huge issue, but they were still damp the next morning. The hair dryer now comes in a cloth bag, and hangs on the back of the bathroom door. You know it's the hair dryer because the bag says so, in the same print as the makeup remover rag. It matched that rag well actually because it was filthy, stained with who knows what. Just gross. I wouldn't want to know what the hair dryer inside looked like but happily, I didn't need to find out so ignored that too. But here's what we couldn't ignore . . . when turning down the beds, we discovered hair on all the pillows. We had 2 beds, so 6 pillows, and each one had hair on them. One even had pubic hair on it. Not kidding here. I called the front desk. The guy I spoke to said ''I apologize for that. The maids are supposed to wear hair nets but sometimes they don't''. And that's all he said, like that was supposed to suffice. I told him we had 6 pillows with hair, we were disgusted, and something needed to be done immediately. He asked if we would like new pillows. A few minutes later, a different guy appeared with 3 pillows. We showed him all the hairy pillows (which he removed), the gross bathroom shelf and hair dryer, and he agreed all were unacceptable and said he hoped the maids weren't getting sloppy because they'd had that problem before. We wondered whether the pillow cases had actually been changed, that made us wonder if the sheets had been changed, and by then we were just grossed out entirely. The next morning when I was in the shower, I used the supplied shampoo only to discover the bottle was almost empty. Not a big deal because I always bring my own anyway, but again, just a reminder that the room really hadn't been properly cleaned and prepared with any attention. Look, the hotel is nice and I still recommend it. We obviously had bad luck in the maid department but it was disturbing enough that I think it'll be awhile until we want to stay there again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extensive review of my hotel and staff. I apologize for the housekeeping issues you have pointed to me. As the owner and person responsible for this property since it was built I can assure you I don't always get it right every day of every year. I do pay attention to the constructive criticism I receive. Appropriate corrective action will be taken regarding housekeeping issues and with the manner in which we responded to such issues by the front desk staff. Thank you for the information. Safe travels Bob Smith Owner

"Excellent property in Plattsburgh"

5
28/05/2018

A quick visit in Plattsburgh at this well maintained property was a pleasure with all employees being helpful, friendly and happy. The included breakfast had several options and was kept neat and full even when 30 people came through.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, I am glad you enjoyed your quick visit to Plattsburgh and thanks for acknowledging the staff. Safe travels Bob Smith Owner

"wonderful stay"

5
24/05/2018

this place is clean and always enjoyable to stay at. May things to do in the area. SO many restaurant selections too it is great. This has to be one of my favorite best westerns i stay at. The staff is always kind and respectful.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Timothy, Thank you for your kind words especially about the staff that makes it all happen. Safe travels to you and your family Bob Smith owner

"Awesome room, comfy bed"

5
23/05/2018

We stayed here two nights and found the room to be very comfy, clean and spacious. They do an incredible breakfast as well, including real dishes, not paper! Great location too with many stores close by and restaurants too.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you enjoyed your stay on your trip to the North. Thank you for your comments Safe travel Bob Smith Owner

"Excellent hotel - best value"

5
21/05/2018

This is a great hotel. I stay at a lot of hotels and this is the best in Plattsburgh. Awesome breakfast - very modern and clean hotel. The staff is fantastic; very accommodating. Excellent location next to a few restaurants including the Ground Round.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Mark, I am glad you enjoyed the property and the staff that makes it all come together. I will be sure to share with them. Safe world travels, Bob Smith Owner

"Visiting relatives"

4
19/05/2018

The room was very nice and the staff were very pleasant and helpful. Everything in our room was very neat and clean. Our only issue was the mattress on our bed left us with a bit of a sore back. The breakfast menu was excellent and very good.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for the review of the hotel and of the staff that makes it all come together. We use pillow top mattresses which may not be as firm as what you are accustomed to. Safe travels Bob Smith Owner

"Ant Farm"

2
15/05/2018

We stayed recently in a pet-friendly room. Room was clean and well-appointed. We left a bowl of water and dry food for the dog; woke up the next morning and both dishes, the carpet, and the cabinet holding the microwave and refrigerator were covered with hundreds of ants. If I had seen the ants earlier in the evening we would have checked out. I spend 175+ nights a year in hotels and have never had ants!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for bringing this to my attention. I believe this had been reported to the staff and we have inspected the room and taken appropriate steps to correct the issue in that room and surrounding rooms that may have been affected. Travel safe Bob Smith Owner

"Friendly Atmosphere"

5
13/05/2018

The hotel is very nice and reasonable with two restaurants within 100ft of the hotel which is very convenient. Friendly staff and a very clean hotel. We were treated like family when we checked in and checked out. Very nice pool and nice size rooms

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Steve, Thank you for your kind comments. I will be sure to share with the staff. Safe travels Bob Smith Owner

"Great Staff"

4
05/05/2018

This is a fine, clean roadside hotel. Convenient location. Some decent amenities. There was, through no one at the hotel's fault blackout while I was staying here. Annoying to be sure. The staff did everything they could to be pleasant and informative. Nice gym. Good pool. Great parking. This was one of the best Best Westerns at which I've stayed.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, We are all sorry about the blackout caused by severely high winds engulfing the Northeast and Southern Canada. Thankfully we had only minor damage but others experienced far worst. Thanks for acknowledging the property and the staff that makes it all happen. Travel safe Bob Smith Owner

"Favourite hotel"

4
30/04/2018

The rooms are always clean, the bathroom's been updated. Pool is large but in order to get a room by the pool you have to book 2 nights, that's a drawback, also no jacuzzi. The breakfast is the best of the hotels in plattsburgh. Front desk always has fresh cookies, a nice touch. Also coffee & tea is always available in the breakfast room. Great access to Restaurant 99 without walking outside.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for making our hotel your favorite and for your extensive comments. I will be sure to pass on to the staff. I chose to not have a public Jacuzzi for safety reasons but we do have 8 King and Queen two room suites that have them. Safe travels Bob Smith Owner

"Average hotel"

3
29/04/2018

This hotel was in a convenient location less than a half a mile off the interstate. They have a large pool which is good for the family. There are numerous restaurants within walking distance and the 99 restaurant is attached to the hotel. There is plenty of parking and the hotel is clean and the staff is friendly.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Dear Guest, Thank you for your 3 star review of my property. I will be working hard to improve your impression of my hotel. Thank you for the detailed review of the property and the staff that makes it all come together. Travel safe Bob Smith Owner

"Accommodating staff"

5
27/04/2018

The staff is amazing. They accommodate your every need as well as their professional behavior at all times. A truly exceptional experience. The general manager of the hotel is personally involved with ensuring all guests are satisfied. Rooms have all of the amenities needed for traveling.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Tina, Thank you so much for acknowledging the staff and the work they do. Travel safe Bob Smith Owner

"A Surprise in Northern New York."

5
16/04/2018

I was traveling on the Northway from Albany and decided to find a spot to stay over during an evening rainstorm. After exiting the highway I saw the bright Best Western Plus. It was an easy entrance and looked like there were a lot of amenities in the area. I was very surprised to find such a great facility that had rooms without a reservation. This Best Western is really a PLUS in every way. Clean, comfortable, convenient. A very helpful and friendly staff. I had a great evening an returned to road relaxed and refreshed! Special thanks to Davey and Leanna for directions and local tips.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Mathew, Thank you for acknowledging the staff specifically Davey and Leanna. I am glad you enjoyed the facility and the staff that makes it all come together. Safe travels Bob Smith Owner

"Great Stay, Getaway"

5
15/04/2018

Stayed for a one night getaway with the Grand children. Great service and rooms. The staff bent over backwards to make sure our stay was great. The new breakfast area is beautiful and the food was excellent. Would have no problem coming back again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning I am happy you enjoyed your get away with the grandchildren. Thanks for your review. Travel safe Bob Smith Owner

"Favorite place in Plattsburgh"

5
11/04/2018

We love that Hotel. Large confortable room. Super staff. The new breakfast aera is just amazing. Location is perfect. Walking distance from stores and restaurants. Dogs are welcome and our room add a back door to take the dog out to a large yard

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Francois, Thank you for your extensive comments about the hotel and staff. I am glad you can bring your dog on your trips. Safe travels Bob Smith Owner

"The very best in the Empire State "

5
09/04/2018

I've stayed at this hotel on quite a few times and I'm always extremely pleased with this hotel. This part of New York is very rural and there isn't anything going north until Montreal and nothing going south until Lake George. This is a perfect halfway point when I'm going to Quèbec City. The price is always fair. The staff here really care about the guests. There is a big and beautiful pool that you can enjoy for hours. It's a short distance off I-87 at Exit 37. It's quiet and not too close to the highway and there are a lot of food and gas and shopping options in the area. This is a definite must stop in either direction. Not much either way. But this place has everything you'll ever need. I will return again and again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Joe, Thank you very much for your extensive comments about the hotel and staff. I am glad you have chosen us to stay with during your trips from Quebec City. Safe travels Bob Smith Owner

"In depth review of this hotel .... and the pool was 'delicious'"

5
05/04/2018

I can't understand why some guests have left a less than 100% review of this hotel. I can't imagine how to improve it .. considering the room prices they charge. The hotel owner has his office in the hotel and he takes care of it like his own home. I booked directly with the friendly staff working the front desk of the hotel. I wanted a room near the pool, one king bed, in a quiet area and my requests were met perfectly The hotel was clean, quiet, room temperature easily varied, near several big box and specialty stores, they have two restaurants on site, one of them a smaller, laid back version of a 'Texas Roadhouse' Breakfast had about 100 individual items. Juices, milk, coffees, teas, porridge, various cereals, jogurt with various toppings, eggs, sausages, gravy, biscuits, breads, muffins, bagels and the 'make your own waffles'. We are from Canada and stay there when we make a longer shopping trip to Plattsburgh. Heads up guys .. Harbor Freight is very close .. I stock up on tools to utilise my personal exemption for being away for 48 hours. The taxes we save at the border pays for our room! Altogether a great place but the special thing that brings us back, trip after trip is the very large, indoor, heated swimming pool .. absolutely delicious!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Peter, Thank you for your extensive review of the property and the staff that makes the impressions you have of the property occur. I will be sure to share with them Safe travels to you and your family Bob Smith Owner

"clean rooms, friendly service"

5
31/03/2018

My family booked two rooms for two nights at Best Western Plus. Everything was very clean and modern. The staff was friendly and helpful. The hotel seems to have been ungraded and the new look is great. Breakfast was plentiful. The pool was clean and well-maintained. We really had a great time. I will definitely go back.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Dear Mommy, Thank you for your extensive comments about the property and the staff. I will be sure to share with them. Safe travels to you and family. Bob Smith Owner

"Great place!"

5
29/03/2018

Perfect location for shopping and eateries. Hotel has a fabulous heated pool and breakfast. Room was spacious and clean! Easy to walk to local restaurants and convenience stores. Great for families or couples.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Julie, Thank you for your 5 star rating I am glad you were able to enjoy the pool and other amenities. Safe travels to you and family Bob Smith Owner

"Best place to stay anywhere between Albany NY and Montreal Canada"

5
17/03/2018

Clean friendly and just wonderful ! The staff were extremely kind friendly and helpful and commincated very clearly too ! Thank you very much Katie Leanna and Sam ! Looking forward to our next stay with you !

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Thank you for your kind comments especially about Katy, Leena and Sam. I will be sure they see them. Safe travels Bob Smith Owner

"Didn't feel welcome at check-in"

3
25/02/2018

Best Western Hotel in Plattsburgh is a nice and clean hotel. However, we did not feel welcome. We checked in around 11:30 pm at after a long drive from Canada and were very surprised to learn that we would not be able to use the pool after our check out at 11:00 am the next day. We had our kids with us who were extremely tired and slept until 9 am which only left us with enough time to eat breakfast which ends at 10:30 am. We asked if it was possible to extend our stay until noon given that we checked in so late and were told that was not possible. The pool was the reason we chose this hotel. If we wanted to just spend the night, we would have gone for a simpler and cheaper option. All hotels we stayed in before allowed us to use the amenities after the room has been vacated so Best Western stands out in a negative way. The front desk reluctantly gave us a few small bottles of water for the four of us saying that they normally charge for regular size bottles. I don't think we will ever use this chain again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Teri, It is quite apparent to me good judgement are not being applied to the policies we have. During busy times we are unable to extend late check outs in order to attempt to meet the 3 PM check in for arriving guests. Unfortunately we do not have public rest rooms near the pool to use after vacating the room. I will discuss this with the management and take appropriate corrective action. I apologize for the attitude and explanation you received from front desk staff member regarding water. That also will be addressed. I own this hotel and I apologize for the impression you received of my performance. I understand why you would not stay at my hotel again I hope you rethink the position you have regarding the chain. Safe travels Bob Smith Owner

"excellent stay"

5
20/02/2018

we arrived on Sunday afternoon about 230 the room we requested near the pool were not ready he advised they should be in about 1/2 hour we left and went to the mall returned about 410 and the new clerk we spoke with advised the rooms still weren't ready after a short discussion he had with the manager they upgraded us to a pool side room which we thought was extremely kind as we were willing to wait the staff were very accommodating and pleasant the room was fantastic very clean the breakfast was fabulous great stay thanks

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for your patience to get your room. The staff tries their very best to have rooms ready by our goal of 3 PM but sometimes it just can't be accomplished. Thank you for your comments. Safe travels Bob Smith Owner

"Best anniversary celebration..."

5
12/02/2018

At our arrival we were quickly greeted by two friendly staff members. They answered all our questions. We had dinner at the 99 restaurant. Very affordable and they serve excellent food. Since the restaurant is in the same building; it was very convenient to walk to our room after dinner. We will do yhis again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Happy Anniversary!!!!!!!!! Thank you for your extensive review of the hotel, restaurant and the staff. I will be sure to share with them Travel safe Bob Smith Owner

"Great hotel for a winter break!"

5
09/02/2018

Great hotel with all amenities needed! The best suites in Plattsburgh! Clean and comfortable and helpful staff and wonderful pool room and attached 99 Restaurant has great food. I would stay here again and again!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for your kind comments about the restaurant, hotel and the staffs that are responsible for the impressions made. Safe travels Bob Smith Owner

"Fantastic Stay!"

5
10/01/2018

I treated myself to the queen suite as a birthday present, just to get a night away. It was such a good idea I think I'm going to make it a yearly tradition! Beautiful hotel, clean rooms. The bed was so comfortable! The best nights sleep I've had in months! Also the jacuzzi tub was such a good choice, will definitely be staying again in the future!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Happy Birthday Ashley I am glad you enjoyed the suite and had a great nights sleep Safe travels Bob Smith Owner

"Best western plus is clean ,comfortable,friendly,quiet,good breakfast,well situated,staff is polite,very friendly."

5
09/01/2018

Best western plus is the best hotel you could stay.Price is very good.The rooms are very clean and very comfortable and the breakfast is excellent The front desk people are very polite,helpful and manager was very nice .

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for your kind comments about the staff and the work they do. I will be sure to share with them Bob Smith owner

"A culture of customer service"

5
04/01/2018

I was so impressed with this hotel! I booked online and almost instantly got a call back from very helpful Denise; I had requested a pool side room in the notes section, but had not picked the right type of room. We were a bunch travelling together, and she fixed us all up! The hotel itself is showing some signs of age, but it is very clean and well maintained. But the real heros here are the staff! Everyone we met was helpful and so pleasant. It is clear that customer service is the culture at this hotel. If you want a truly pleasant experience, go to this hotel. We will be coming back next Christmas! In fact perhaps we have started a new tradition.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for acknowledging Denise. I am glad she was able to assist you. Safe travels Bob Smith owner.

"Great Service"

5
30/12/2017

Very friendly staff, great service, ideal location, clean hotel. Very accommodating. Nice indoor heated pool. Close to many restaurants and shopping. Great restaurant on site. Will definitely staff here again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments about the staff, hotel and restaurant Safe travels Bob Smith Owner

"Great reception on Christmas Eve night"

5
30/12/2017

Perfect for what we needed, as one of us became very ill on our travels. Great bed, great dinner, warm and friendly. coffee in the morning was fantastic, and we are persnickety about our coffee. Would stay here again if we find ourselves in upstate NY.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Happy New Years. I am glad you enjoyed your stay and coffee. Safe travels Bob Smith Owner

"Excellent"

5
28/12/2017

We always receive excellent service and the hotel is very comfortable! It's very convenient that it has a restaurant attached and a pool making it a nice cozy getaway when it's cold outside. You don't have to leave the hotel because everything is at your disposal!!!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for staying with us during the holidays. It has been a long cold snap recently but it should be over soon. Happy New Year and safe travels Bob Smith Owner

"1 night getaway"

5
23/12/2017

We just wanted to escape Quebec for 1 night and also do some Christmas shopping we had a good time the best western was a great place to stay over night everyone was in holiday spirits including stsff

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you enjoyed your get a way night and shopping. Happy Holidays and safe travels Bob Smith Owner

"Fantastic Stay"

5
20/12/2017

We came down from Ontario for a weekend away and stayed at this great hotel. Check in was pleasant and prompt. Room was clean, roomy and close to where we had parked around back. Numerous doors allows for reasonably close parking to your room. Room was equip with Mini fridge, microwave, cable or satellite tv lots of channels all in tune, king sized bed, hide a bed and full bathroom with ample hot water, and windows that open! Breakfast buffet was loaded with a great variety of cereals, yoghurts, breads, muffins, cereal toppings, fresh fruits, eggs, sausages, waffles, juices and coffees. Perfect for little finicky eaters. All the staff we encountered on our stay were warm and welcoming. The most amazing thing about this hotel is the pool it is BIG and clean and goes to 9 feet deep. Great for swimming laps and large enough for lots of people to enjoy. The pool area is well equipped with fresh towels and lots of seating all around the pool including a second level where visitors can sit right outside there room at pool side. Both the second floor and first have safety gates to keep little one safe! Joined to the hotel is a great restaurant Ninety9. Good food, friendly service and reasonably priced. Here our little one wanted a bowl of whipping cream for dessert and they didn't hesitate to fulfill her wish. About 100 feet is another restaurant Ground Round went there for lunch good food nothing particularly special. Another great feature is this hotel is 1 min drive to Champlain Mall and it is big. Lots of shoppes to choose from. We definitely will be back super clean, easy access to what we were going for and of course our daughters now favourite pool. Thanks for a great weekend look forward to coming back.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extensive review of my Best Western Plus and amenities. I am glad you and your family enjoyed the facility. Happy Holidays and safe travels Bob Smith Owner

"A great weekend"

5
19/12/2017

Great hotel, many updates done and they continue to renovate. The pool area is the largest I have ever seen with lots of room around the pool for family to gather and socialize while in the pool. Breakfast was delicious and well set up.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you very much for your comments. Yes we always seem to be renovating something. I am glad you enjoyed the pool and were able to socialize with friends and family. Happy Holidays and safe travels to all Bob Smith Owner

"Great place to stay!"

5
18/12/2017

This is a very nice Best Western. The entire hotel is very clean, well run and inviting. The room was large and the bed is one of the most comfortable beds I've ever slept in at a hotel. The staff are friendly. The internet service very reliable. Pool area very nice and a great breakfast is offered. Free and easy parking. I just loved this particular Best Western.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for staying with us and for your kind words. I will be sure to share with the staff responsible for our performance. Happy Holidays and safe travels Bob Smith Owner

"Great hotel and location"

5
16/12/2017

We really like this place for location and the indoor pool. Wish they had a hot tub..Oh well. Anyway great customer service.. Leanne checked us in and we had a problem with our points Call BW and got is fixed.. Tricia the MAnager wa amaing too.. Go out of their way.. SAm was also very ehlpful came to ou room to help with the A?C unit.. Great palce. and good breakfast..

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Nancy, Thank you for your kind comments about the staff and the work they do. I will be sure to share with them. I chose not to have a public hot tub for safety reasons especially for children. Safe travels and Happy Holidays Bob Smith Owner

"Pretty good spot for a night or two"

4
06/12/2017

The Best Western Plus in Plattsburgh is the perfect location if you are going for shopping. The poolside rooms are ideal if you intend to use the pool during your stay because access is super easy and convenient. The break fast included in the stay is very good. The waffles and eggs were my favorite. The coffee was also good. The staff are very friendly and helpful. I received a better rate at check-in because of the staff member who went above and beyond for us. I was very disappointed in the lack of cleanliness of our room however. There was a thick visible layer of dust on the lamp shades, atop the headboard and a few other areas. Cobwebs around the base if the floor lamp spoke to an overall lack of thorough cleaning. Although I reported this to the front desk and was assured it would be addressed. It was not. That was disappointing. Very comfortable beds and a good overall stay otherwise.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us. I apologize for my failure to properly prepare the room for your arrival. I will take appropriate corrective action regarding this oversight on the part of housekeeping and the front desk for assuring you it will be addressed and wasn't. Thank you for bringing these deficiencies to my attention. Bob Smith Owner

"Best Western - Plattsburgh"

5
05/12/2017

I have stayed at this Best Western several times in the past few years and have always found it to be a great experience. The staff have always been great, the accommodations clean & comfortable, and the breakfast top-notch.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for your kind comments Safe travels Bob Smith Owner

"Thanksgiving in Plattsburgh"

5
05/12/2017

Our third trip to this BW...We must compliment the housekeeping staff. My husband I were not early risers nor did we leave the room very much. Yet when we did go out for a late supper, we came back to a tidy room, beds made, trash cleaned. We were impressed. Thank you for being patient and thorough!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, I am glad you enjoyed your Thanksgiving stay with us. Thank you for acknowledging the work that the staff does. Safe travels Bob Smith Owner

"Enjoyable Experience"

5
04/12/2017

Excellent selection of room configurations. Breakfast is outstanding, complete offering. Internet access is smooth. Staff are courteous and provide guidance on all matters concerning your visit. Repeat visit and intend to always stay at Best Western.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning William, Thank you for your kind words I will be sure to share with the staff who are responsible for the impressions given. Safe travels Bob Smith Owner

"Spotless and comfortable!"

5
30/11/2017

Great location close to shopping and grocery store. Very clean room with simple and pleasing decor. Nice bedding and brightly lit bathroom. Our room had everything we needed for a comfortable, albeit short stay. Thanks so much.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, I hope you will be able to relax and stay longer the next time. Bob Smith Owner

"Great place to stay when visiting Plattsburgh University"

5
27/11/2017

The hotel was close to the college. It had a great indoor pool. (large,clean, and well lit) The breakfast was great (plenty of choices) The staff was friendly and helpful. The room was clean and comfortable. I have no complaints.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, I am glad we met or exceeded your expectations and thank you for acknowledging the staff. Safe travels, Bob Smith Owner

"Excellent hotel"

5
26/11/2017

We have been here 4 times on Black Friday weekend. Has always been great. The room , service, breakfast , great location, easy access!!! It's close to all the shopping. Restaurants. Liquor store. The staff was very pleasant!!! The rooms very clean. The only complaint I wish they had more shelf space in the bathroom

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Julie, Thank you for your stays during the start of the Holiday season. I noted your comment about the lack of shelf space. I agree while the new vanity is more contemporary it does sacrifice shelf space. Thanks for the input Bob Smith Owner

"Great place to rest on your way to Canada"

5
26/11/2017

We stayed at BW+ because we were on our way to Canada from Pennsylvania, and we were bringing our dog with us. The hotel is pet friendly. The pool also was a plus for our kids. There are plenty of food options around the hotel too.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, I hope you enjoyed your trip to Canada. I am glad you enjoyed your stay with your family. Safe travels to you and your family Bob Smith Owner

"Always our first choice"

5
24/11/2017

My husband and I take frequent trips throughout the year. Our most recent stay was at the Best Western located in Plattsburgh NY, our go to place when in the area. The staff are professional, courteous and friendly. The rooms are clean and comfortable.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Michele, Thank you for choosing us to stay when visiting the area. I will be sure to share your comments withe the staff who are responsible for the impressions made. Safe travels Bob Smith Owner

"Wonderful place to stay"

5
13/11/2017

We like this hotel and stay here frequently. It's clean and comfortable with exceptional staff. Great amenities and location Room are spacious and beds are very comfortable This is our favorite hotel in Plattsburgh

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your many stays with us. I will be sure to share your comments with the staff Safe travels Bob Smith Owner

"Planning to come back"

5
13/11/2017

The facilities were clean and well kept and the staff was helpful and friendly. The pool was EXCELLENT - large pool, bright room with a game room to boot. Our room was quiet even though it was near an exterior entry. The attached restaurant was nice so you don't have to "go out" in the cold.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Lorraine, Thank you for choosing us and your kind comments Safe travels to you and your family Bob Smith Owner

"my stay"

4
06/11/2017

The room was very good it was clean and well furnished the staff was excellent and very helpful we enjoyed our stay anyway the room was a handicap room it was really suited to my husband who has parkimsns desease

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us. I am glad we were able to offer you one of the handicapped rooms. Safe travels Bob Smith Owner

"Great Stay!"

5
03/11/2017

Hotel was great! the suite we stayed in was huge and really nice. everyone was amazing! i recommend this hotel to anyone! It is also in the perfect location if you don't drive or just for convienence. Right next to two restaurants, a gas station and a mall.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Samantha, I am glad you enjoyed your stay and thank you for your recommendation. Safe travels Bob Smith Owner

"Deb's review"

5
02/11/2017

The room was very clean and the bed very comfortable. Staff very friendly and helpful. Incredible indoor heated pool. Great breakfast variety. Great place to stay and very convenient to food, mall, etc.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Deborah, Thank you for staying with us and your kind words. I am glad you enjoyed the pool and our staff's hospitality. Safe travels Bob Smith Owner

"A great place to stay"

4
01/11/2017

A nice hotel with great rooms. Nice decor and spacious. Bed was firm, clean and fresh smelling, the room was spotless. They need some coasters for the wood tables and night stands, they were so nice I did not want to put my drink on them. The "window" was a glass door to the outside. It was small and in the corner and very different. It was dark when we got there and dark when we left so the view was not important. Next time though I will request a room on the outside 2nd floor. They have a balcony and I'll be spending more time. Hotel itself is a quick on and off the Interstate, lots of nearby shopping and dining available. Conference room was under construction while we were there, but it did not bother us, you have to fix things up sometime and it was clean around the area. Hotel manager Tricia was really nice, professional and fun to talk to. Gave us some pointers on the area and made sure to welcome us back anytime. You can't pay people to be nice, they just are. Hotel has a 99's attached to it. Good burgers and a Balsamic chicken my wife liked,but ..... it's fast food. There is a Ground round at the other end of the parking lot, so we're going there next time. Same thing I suppose. There is a Butcher Block nearby though. We were too late when we arrived to get back in the car again

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extensive survey and for staying with us. You did stay in one of the 20 smaller rooms of our 126 rooms. Most rooms have a window instead of the outside and was done for convenient access to the parking lot. Safe travels Bob Smith Owner

"Very nice Hotel"

5
31/10/2017

Davy, The manager on duty went out of his way to fix an issue with booking (not an issue with this Hotel) I booked using points and the voucher I had was not for the level this Hotel was. He retracted my voucher and re entered the points into my account and re issued a voucher for the current cost of the Level hotel this was...Thank you very much. Great places to eat nearby...

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Philipp, Thank you for your compliments to Davey and for staying with us. I am glad he was able to assist on the rewards points. Safe travel, Bob Smith Owner

"Great experience"

5
29/10/2017

From check in to check out the friendly and helpful staff made my stay fantastic . Room was clean and comfortable . Enjoyed the pool as well . Front desk was professional , friendly and extremely helpful , they went over and beyond to make my stay amazing

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Thank you for your kind comments about the property and staff. Safe travels Bob Smith owner

"Had anticipated more."

3
27/10/2017

The room was cold, the heating was not working. There were double instead of queen beds, and we were super far from everything. The food was great, a great variety, the pool LOOKED beautiful and the arcade was very enticing for my 11 year old son, but unfortunately we were far from all and when we were able to use them, they were closed..

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry you did not know there was a wall mounted thermostat that you could switch from heating to cooling. That happens at this time of year. I am sorry we did not have a room closer to the pool and arcade. Safe travels Bob Smith Owner

"Too spread out, nice staff"

3
23/10/2017

We checked in early and a room was ready, but it was past the restaurant and across the parking lot. Our room was on the second floor, no elevator. It wasn't easy finding the place, so many driveways. There was a road near our room that went back to a mall. We didn't have any noise issues. Breakfast was near the lobby. We walked through the parking lot instead of the maze of hotel, several stinky buses were running. The breakfast seating area was fairly large, but when the soccer girls came in, the food area got crazy! The were everywhere.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry you found the room I assigned you was inconvenient. we do have an elevator in our largest building but unfortunately all of those rooms were not available to you. I am sorry the motor coaches annoyed you and found the girls from the soccer team having breakfast was disturbing to you. Safe travels Bob Smith Owner

"Not so great"

3
23/10/2017

The exterior of the hotel was something to be desired. We could not even figure out how to enter the parking lot. The building itself looked old and run down and it looked low budget. Our bed was comfortable. Our remote control did not work for the TV. The toilet tissue holder fell off the wall the first time the bathroom was used and the bathtub stopper did not work. There was a strong cigarette smell emanating from the hallway into our room. Overall, not a great stay.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry you do not like my hotel's appearance. I apologize for the issues you experienced during your stay with us. We have staff available 24 hours a day and had we been alerted to your issues we would have been able to address them immediately for you. I did however have our maintenance staff check the room you stayed in and did not find an issue with the tub plug but again we would have been able to assist you with that had we been alerted. The remote was fine however, we found the mute button not working and we have spare remotes we could have switched out for you and have done so today. The toilet paper holder was properly mounted but the toilet paper was apparently not positioned properly. We are a non-smoking hotel and from time to time we do have an inconsiderate guest that may break that policy and we do charge them a $250 cleaning fee. If it were reported we would have inspected the rooms around you immediately. I apologize for any smoke odor you may have detected as that is not our standard. We again apologize for the issues you had and hope that in the future when you stay with us again you will alert our Front Desk staff who is there 24 hours a day to any issues you may have so we may quickly resolve them for you. Thank you for your comments. Safe travels Bob Smith Owner

"You're in good hands with the staff at this hotel !"

5
22/10/2017

Traveling all over the country and Canada like I do takes a lot out of you,not seeing home much ! when you have a hotel experience as I did at the Best Western in Plattsburg,NY. with a friendly and helpful staff really brings the feeling of home a little closer during these travels ! Thanks to genuinely caring staff for making my travels a little better !

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I can appreciate what you say about traveling. Thank you so much for the extensive compliments to the staff. I will be sure to share with them Bob Smith Owner

"**** extraordinary place **** "

5
15/10/2017

We booked this hotel for the weekend October 14 to October 15 with another family and it was amazing. The Hotel was very clean, great staff, clean rooms and a Buffet Breakfast. In the Downtown area where we were close to the Malls for shopping, groceries and more. I would recommend anyone looking for a place in Plattsburgh that's the place to be. I want to thank the staff there for a great service. For sure I will be booking there again in the futur.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for your kind words about the hotel and staff. I appreciate the recommendation. Safe travels to you and your family Bob Smith

"Exceptional Front Desk Service, Great Vakue"

4
15/10/2017

The location is central, just off the Interstate 87, about 20 minutes from downtown but close to a mall and shopping centre. There are 2 restaurants associated with the hotel and other restaurants within walking distance. The room (king bed) was very clean, appeared to be recently renovated, and equipped with a bar fridge and microwave. There is free wifi and free buffet breakfast. The breakfast is basic but hot and hearty. The front desk staff (Denise, Dustin, Davey and Leanna) are tops, not just efficient but friendly, accommodating and they make you smile. Customer service seems to be well taught as even the staff we encountered in the hallways greeted us with a "Good morning/Good afternoon" whenever we passed by them. There is a heated indoor pool which we didn't use, but was very popular. All-in-all, a great value hotel with super staff and one that we would stay at again in Plattsburgh.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for your expansive review especially of the staff that makes it all come together. I am fortunate to have them represent the hotel and the hospitality industry. Safe travels! Bob Smith

"Good 2 Night Stay"

4
13/10/2017

Good value for money - reception friendly, efficient and smiling! Good facilities for those of us on a road trip and travelling - laundry/washing machine a must after travelling.... Good breakfast included in pricing, which a lot of 'run down' motels charging similar prices do NOT include. Did not try out swimming pool or other facilities. Parking good. Internet OK.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments I am glad you enjoyed your stay. Safe travels Bob

"a quick overnight"

5
12/10/2017

Easy to find. They were nice at the front desk. We walked over to the Ground Round for dinner, and had a discount coupon form the hotel as well. The breakfast nook had lots of options, it was pretty busy when we swung down, but we don't usually eat much for breakfast anyway. Would recommend this place to stay, very clean and met expectations. Didn't go to the pool either, possibly would have if we were there for more than a night.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us and having dinner at the Ground Round. I am glad you enjoyed your stay. Safe travels Bob Smith Owner

"Fun"

4
10/10/2017

The Best Western Plus in Plattsburgh NY was a great place to stay! The staff were very friendly, the place was clean and the Breakfast buffet was very spacious and comfortable. The food was ok. My only complaint was that the pool room needed better ventilation! It was way to hot in the pool room.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you Vicki for your comments, We do keep the pool room at the same temperature as the water for the comfort of the swimmers as they exit the water. Safe Travels. Bob Smith Owner

"Very good for pet friendly."

4
09/10/2017

This hotel is pet friendly and that is why we stayed here.It has friendly staff and nice rooms.It could use a table and chairs in our king room to eat at in stead of a big empty area.The hotel is about to update some common areas...hopefully bigger breakfast area.Breakfast was good overall and included.The pool area and pool is great.The hotel is spread out so you might have to walk a lot and no elevator but it is only 2 floors so not important.We will stay here again if we have our pets with us.Our room was clean and like the 2nd.floor ceilings. Thanks Bob for a super friendly,clean hotel.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments. The expansion of the breakfast area has started and I have noted your comment about a dining table in your King room. We do have an elevator that serves the largest wing and 6 of our king rooms are in that wing. I am glad you were able to travel with your pet. Safe travels to all. Bob Smith Owner

"Excellent stay in Plattsburgh, NY"

5
09/10/2017

Stayed at the Best Western Plus in Plattsburgh for one night. The staff was great. The room was clean, well kept and the bedding was comfortable. The hotel night included breakfast. They will be upgrading the breakfast room to accommodate more people, which is greatly needed. Would stay there again and recommend for my clients as I am a travel agent.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for your comments and acknowledging the staff for the work they do. It is especially meaningful coming from another hospitality professional. Safe travels Bob Smith Owner

"VERY NICE BEST WESTERN"

5
06/10/2017

We enjoyed our stay. Hotel is very clean and well kept and we enjoyed having a restaurant on property. Free Breakfast is always a plus. We chose this hotel because the rates in Burlington, Vt. were quite a bit higher. Enjoyed taking the ferry to the attractions.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments and I am glad you enjoyed your stay on the Adirondack Coast. Safe travels Bob Smith Owner

"Love it"

5
05/10/2017

Pool side rooms, so awesome. Bring the kids and sit back and have a blast! Order in or pick up food at the local Walmart and have a patio party. Don't forget to bring your pool noodles to float around there comfortable pool temp.

"SUNY Plattsburgh orientation "

5
03/10/2017

This was our second stay here. Hotel was clean and spacious. Staff was very attentive and timely in fulfilling our requests. Hotel manager was lovely and pleasant to speak to. Breakfast was well laid out; very busy, only tidbit of advice for the hotel would be to provide more fresh fruit, and gluten and dairy free options for those with dietary restrictions, as my daughter has. We plan to use this hotel every event our daughter has while attending university at Plattsburgh.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your stay and for your comment regarding gluten free and dairy free items. We will start our breakfast area renovations next week and have incorporated those concerns in the design of the serving line and support kitchen. Safe travels Bob Smith Owner

"Stay in Plattsburgh, NY"

5
02/10/2017

Helpful, professional staff. Great location with updated rooms offering a clean and safe environment to relax in. Easy walk to eateries and anything else you might need. The property owner works hard to ensure complete guest satisfaction.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Mark, Thank you for recognizing the work of the staff in creating the impressions that are made. Safe travels Bob Smith Owner

"Decent But not Great"

4
30/09/2017

The front desk staff was fairly accommodating as we arrived too early to check, but after a little sightseeing, we got our room. Pretty average by Best Western standards, which isn't bad and the beds were comfy. The breakfast area was a little small and crowded on the day we left but we managed. The food was.... well, the usual sausage and scrambled eggs, muffins, bagels, cereal.....you know, it's universal.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you for your comments about my hotel. I am sorry I did not exceed your expectations. Safe travels Bob Smith Owner

"Excellent choice"

5
25/09/2017

From the superb friendly staff, to local restaurants to clean room, excellent value and motorcycle washing station to boot!!, it's an excellent choice very helpful in guidance for planning our next steps for travel

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for acknowledging the staff I will be sure to share with them. Safe rides! Bob Smith Owner

"Great Place!!"

5
25/09/2017

What a wonderful surprise! Will definitely go back! Beds were comfy and the pool was clean! Great placebfor a family to go! So close to the University! Great family weekend and the breakfast was yummy!!!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning JoAnn, Thank you for your kind comments and for staying with us. Safe travels to you and your family. Bob Smith Owner

"No early check in"

4
25/09/2017

Good hotel, staff was pleasant. During fall season, rooms were not ready even though there was a block of rooms, reserved for the wedding party. Tried to check in at 2 pm, and staff said to give them 45 minutes and they'd be ready, even though check in was 3pm. Our rooms were ready at 4pm. Had to be at a rehearsal dinner for 5pm, this was just too rushed. The hotel was decorated nicely, breakfast was good.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Nancie, I apologize for not having your room ready by 3 PM and delayed further to 4PM. Unfortunately with many guests checking out at 11 AM or later and despite the best efforts of our staff to have all 126 rooms available by 3 PM it is not always possible. I am sorry for the inconvenience I may have caused you. I hope you had a wonderful reception dinner and wedding. Bob Smith Owner

"Plattsburgh Vacation"

5
25/09/2017

Had a great time at the Best Western. Traveled with a party of 3. The pool is GREAT! Very big even with several people inside. 9 ft! The staff was very friendly. The breakfast was very good. Great selection. They even change up from sausage to Canadian bacon. The 2 waffle makers are the best. So many toppings to choose from. Juices, coffees were good as well. The restaurant connected to the hotel (ninety nine) was great as well. Many shops, restaurants, liquor stores, market, dollar store, mini-marts around the area. We went apple picking as well in Peru, NY.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Aleks, I am glad you enjoyed the pool, breakfast and the apple picking in Peru. It is a great time of year. Safe travels to you and your family Bob Smith Owner

"Great stay"

5
25/09/2017

I have stayed at this hotel a few times over the last year. The staff is always friendly, the hotel is always clean, hot cookies, water in the lobby. With 99 attached it makes for a nice and easy dinner to be had.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your multiple stays and comments about the staff. I am glad you liked the cookies. Safe travels Bob Smith Owner

"Best Western in Plattsburgh, NY"

5
19/09/2017

The hotel was perfect! Rooms were clean and the breakfast was fabulous! It was within walking distance to (2) restaurants. The staff was extremely friendly and professional. I'd stay here again in a heartbeat!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I appreciate your kind comments and will pass on to the staff. Thanks for staying with us. Safe travels Bob Smith Owner

"Great hotel for a wedding group."

5
19/09/2017

I booked a room that was part of a block of rooms reserved for a wedding party. Check-in and checkout were easy. The front-desk staff recommended places to eat and provided directions to the restaurants, as well as to the location of the wedding. The staff seemed eager to help. Comfortable rooms. Full breakfast, with juice, eggs, sausage and even biscuits and gravy, was a surprise. I didn't make my own waffle; others did.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us and acknowledging the staff that are responsible for the impressions left. Safe travels Bob Smith Owner

"Great weekend getaway"

5
18/09/2017

Excellent hotel, room updated and very neat and tidy, beds very comfortable, pool area well maintained and lots of room to walk around. Buffet breakfast delicious and well presented. The hotel is located right beside the Champlain Center Mall, perfect to walk over and back.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you enjoyed your stay Thank you for your kind comments.

"Quality Hotel with Very Good Breakfast"

4
17/09/2017

I went to visit Ausable Chasm this month and chose this hotel for a night stay. Friendly stuff, free parking, clean hotel room, excellent breakfast. Finding the reception took some time and they can do a bit more by putting some more signs but that was not a big deal. Lots of restaurants around. Pretty close to Walmart. Room had a microwave and a small fridge which was really helpful. Loved my stay and would definitely recommend to others.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you enjoyed your stay and Ausable Chasm. Once we complete our renovation we will be putting new signage on the property.

"One night stopover"

4
15/09/2017

Excellent value for the services provided. The hotel was well located and the room was clean and quiet. We were pleasantly surprised by the range and quality of the breakfast offered in the overall room price.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us and I am appreciative of your comments on TripAdvisor. Safe travels to you and your family Bob Smith Owner

"Best Western Plus Plattsburgh"

5
13/09/2017

A typical hotel near the Interstate. Quality service and facility with no surprises. Little staff interaction but what I had was excellent. A good value for the price.Breakfast could be improved a bit by adding link sausage and regular bacon. RFID key cards were a first for me at a hotel and worked well.

"Very Nice!"

5
11/09/2017

The front desk staff were very nice - beautiful clean bathroom and nice bed; and the location was great. One of the managers went out of her way to try and resolve a problem I had with CANCELON.COM (by the way steer clear of these 3rd party bookers!) The breakfast was good - had everything and was filling and plenty of tables to sit at.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments and I am sorry you had a problem with one of the many 3rd party reservation systems. Some are better than others for sure. Safe travels to you and your family Bob Smith Owner

"Tricia Rocks!!!"

5
07/09/2017

I stay here a lot as a business customer and decided to spend part of our anniversary here due to the great experiences I've had in the past. We brought our kids and stayed by the pool. The pool was the cleanest I've ever experienced. The hotel staff, led by GM Tricia, met our every need and desire! All extras we required were waiting for us in our room at check-in. The pool towels were restocked quickly during the busy night. I cannot think of anything negative to say, except that we eventually had to leave.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you so much for your extensive review of my property and acknowledging Tricia and the staff that she leads. I will be sure to share with the "Rocker" and her staff. Safe travels to you and your family. Bob Smith Owner

"Love this place"

5
07/09/2017

so friendly cannot say enough about the staff. We travelled with our dog and with the outdoor doorway so convenient. Breakfasts were outstanding but the thing that shines through are the people behind the desk. Best Western should be vey proud of this location.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Jan, I am very proud of all the staff as they are responsible for the impressions left with our guests. Thank you very much for acknowledging their hospitality and work throughout the work day. Safe travels Bob Smith Owner

"A Nice Stay"

4
06/09/2017

Everything at lake Placid was booked due to an Iron Man competition, so we booked a room at the BW. Our room was clean. It was a nice stay! Some of the corridors seem to have been added on through the years...it was like a maze trying to find the front desk from our room. they served the typical "free" breakfast. It is located next to a nice restaurant for those that don't want to get back in the car to go eat.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Vickie, I am glad you enjoyed your stay. You are correct I have added new wings with internal corridors as demand grew in the market place. I am glad you enjoyed your stay, the complimentary hot breakfast and the restaurant. Safe travels Bob Smith Owner

"Air conditioner is too noisy!"

3
06/09/2017

This hotel is very well located, easy to go to shopping center. However, we waited longtime before we got our room. Most importantely, the air conditioner is so noisy that we woke up serveral times during the night. We don't think go back to this hotel ever.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry I made you wait for your room. The staff was trying to ready many rooms as fast as they could during an unusually high check out the night before. I think you will find in many hotels the HVAC system could be set to have the circulating fan on all the time which will eliminate the disturbance of having it come on and off throughout the night. Safe travels to you and your family. Bob Smith Owner

"Motel type rooms"

3
06/09/2017

We only stayed one night which we were grateful for as our room was a motel style room with a door accessing outside and another inside. The room was quite small and very dark and dingy but it was very clean. Indoor pool was exceptional. Staff very friendly. We would only stay again if we had another room

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Lesley, I am sorry you were disappointed in the size of the room I assigned you. We have 22 of those rooms out of 126 rooms and suites available which are much larger. The smaller room was meant for a single business traveler who needed to be there overnight on business in the area. Safe travels, Bob Smith Owner

"Best western Platts"

5
31/08/2017

This is a beautiful and affordable hotel it's clean it has nice decor great service Ground Round resteraunt right on the premises it's a great location close to everything including my sons college and breakfast is included you can't beat it!!!!

"Amazing time at the Best Western Plus Plattsburgh"

5
29/08/2017

I give this hotel an A+++! A for Amazing!!! I will definitely stay there any time I visit Plattsburgh!! The staff, rooms, pool, fitness center and breakfast were all incredible. I would recommend this hotel to anyone!!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for your kind comments on the property and the staff that makes it work so well. Safe travels Bob Smith Owner

"Excellent"

5
27/08/2017

Stayed for a week. The staff was very friendly and helpful. The room was spacious, the bed comfortable, everything very clean and nice. Breakfast was similar to what is the usual fare at similar establishments. Large indoor pool. The only thing to watch out for - this facility is very spread out and thus you may find yourself walking a long distance from your room to the breakfast place.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Dear Zedzil, Thank you for the extensive review and your week long stay with us. I am sorry my hotel can be a long walk to the front desk. The enclosed pool does offer a short cut if you are in the furthest wing. We should be sure to offer that option to guests who reside in that area. Safe travels Bob Smith Owner

"Great experience"

5
25/08/2017

Great hotel, staff were friendly, efficient ans welcoming. The breakfast was excellent with great choices. The homemade waffles were delicious. Our room was spacious and comfortable. The beds were very comfortable. A great experience.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind remarks about the property and the staff who maintains and operate it. I will pass on to them. Safe travels to you and your family. Bob Smith Owner

"Nice discovery to get a little rest"

5
24/08/2017

We stayed at the Best Western Plattsburg after 7 hours of driving. We arrived at 00:30, without an advance booking. What a pleasant surprise to be greeted by a friendly staff member who was happy to help us find a quiet and nice room to rest. He even apologized because he couldn't get us a room of the first floor. We didn't mind the second floor. We had a room with two double beds. Notice that they aren't queen beds, but that didn't matter to us. The room had a mini-fridge, a microwave oven, toiletries, four washcloths and four towels. The room was really clean, and smelled good. We were happy to be able to watch TV in French (Radio-Canada). Don't worry, there are plenty of channels in English as well. The complimentary breakfast was good. You can make your own waffles. There is a little for everyone: cereal, bread, scrambled eggs, etc. The pool has a good dimension and is saltwater. Nice for the kids to move and play before we leave for our home. I will definitively check out other Best Western hotels when on vacation.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extensive comments about the property and the staff. Safe travels to you and your family Bob Smith Owner

"Visiting"

4
23/08/2017

Will always stay at the Inn @ Smithfield / Best Western Plus We stay there as the staff is awesome. And it is near all the shopping you could ever want!!! And Hobby Lobby is coming soon around the corner. Breakfast was great too.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments about the property and the staff that operates it. Safe travels to you and your family Bob Smith Owner

"Always enjoy our stay "

4
23/08/2017

We have stayed a handful of times and are always pleased. We always request a second floor room. If you want to ensure less humidity and odour of pool, request a room away from pool otherwise don't be surprised and leave bad review! So far, so good :)

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad that you have enjoyed your stays in the past and I hope your current stay is also enjoyable. Safe travels Bob Smith Owner

"One of the better Best Westerns"

5
23/08/2017

My wife and I almost always seek out a Best Western hotel in our travels across the country. On our way to Quebec we stopped in Plattsburgh at this Best Western Plus. I had read pretty good reviews of this hotel on the internet and it looked like the hotel was booked. But my call to Best Western direct was successful in getting a room at a BW Rewards Diamond status rate. This hotel has met and exceeded expectations. The room is large, the mattress and pillows comfy, the front desk friendly, and there's even what looks to be a club lounge, quiet and enclosed. The restaurant is in the same building. It has an open kitchen and a large oval bar with an airy and friendly atmosphere. I had a manhattan - just so so - and then a martini which tasted like a martini but was yellowish in color. .?? Also in this building is a huge room with a large pool, up to 9 feet in depth. There is an addicting air hockey table and a couple electronic games. Nice place for anyone, esp. families. Outside is a nice patio with a brick fireplace/grill. Didn't use it because it was raining hard. And there was a tornado alert. Free breakfast in a nice room with eggs, bacon, waffles, cereal, dairy. Coffee was good. This morning the charming ladies at the front desk were enthusiastic to tell me that later in September the restaurant area is being upgraded and there will even be China plates. We would definitely stay here again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you so much for your extensive review. I hope you enjoy your visit to Quebec. I am glad you enjoyed your stay with us. Safe travels to you and your family.

"This hotel is my STAYCATION;"

5
22/08/2017

MY home away from home With it`s inviting warm indoor pool Excellentt Warm Breakfast( Eggs, SAusages, Toasts, Muffins Fruits, make your own waffles)) I Can go on and on And the friendly staff is the icing on this cake, FRIENDLY COURTEOUS willing to help in any way, LOVE LOVE LOVE This hotel ALSO LOCATED LESS THAN A MINUTE WALK TO MALL. VERY CONVENIENT

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Nicole,Thank you and your loyalty to us. I so much for your kind remarks. I will share your compliments with the staff Safe travels Bob Smith Owner

"outstanding service by staff"

4
13/08/2017

The staff is very helpful and polite The hotel rooms are clean More variety at breakfast would be nice,more surveillance at pool would be nice because sometimes there are some people that are not considerate of others and are annoying

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your kind comments. I apologize for the adults who were not considerate of others. I am aware of the situation and the steps we had to take to control it. We will be relocating the breakfast area in the fall which will go a long way in improving the offerings and flow of guests when busy. Safe travels Bob Smith Owner

"Great facility"

5
12/08/2017

Very clean updated hotel. Lots of parking. Swimming area was amazing, indoors, protected from the elements, nicely decorated to make you feel outdoors. Quiet at night could not hear any noise from other guests, had a great sleep.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good day Diane, I am glad you enjoyed your stay at the hotel and I will be sure to pass on your compliments to the staff. Safe travels Bob smith Owner

"Unable to register and have access to our room"

1
09/08/2017

We booked our room through the website "booking.com", but when we arrived at the hotel, the front desk clerk, Alyssia, never wanted to give us our room because we had a prepaid Visa card. We tried everything, cash, and other warranty, no solution was offered, and after a long drive we had to get there with our two children to find another hotel.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry that you were not able to produce a valid credit card or photo identification at check in. We must protect not only our property from damage but also feel the need to insure we know the identity of all guests staying in the hotel. Requiring a credit card and ID does that so that we know who is staying with us. I am sorry my policy disappointed you. Safe travels Bob Smith Owner

"Bof..."

1
08/08/2017

I had a so so experience at that hotel. You can tell the owner upgraded and worked in the hotel but unfortunately didn't check the work of the team he hired... in general, it's nice but when you look more closely, some "corners were rounded"... however, this is not the point of my review!! My room smelled of humidity (and I wasn't near the pool) and my clothes (that were in my suitcase) smelled the next morning! Also, the maid obviously skipped some things before our arrival since there was hair stuck to the shower wall and all over the bathroom floor... makes me wonder if the bed sheets had been changed too... not going there anymore for sure!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Dear Lysanne, Thank you for your review of my hotel. I am sorry my renovations that I have made did not meet your expectations. I will investigate the complaint about the musty smell and the hair you found in the shower and bathroom floor. I would appreciate it if you could contact the hotel and tell us about the specific room you stayed in and the date of your stay. That way I can be sure I address the appropriate corrective action to those responsible. Thank you for bringing this to my attention Safe travels Bob Smith Owner

"If you're a military family don't stay at this hotel"

3
08/08/2017

As a franchisee, the owner of this hotel does not honour the Best Western chains military discount policy. The hotel only offers a military discount to people travelling on orders. Veterans and military families can find better accommodations

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry I disappointed you regarding the military discount. Actually we do follow the guidelines explicitly regarding the program for both Canadian and US military personnel. I will however check with the General Manager to be sure that all staff members are on the same page. Safe travels Bob Smith Owner

"Great place to stay"

5
05/08/2017

The staff was very friendly and helpful. The rooms were very nice, recently remodeled and comfortable. The breakfast bar was great, food very good. Shuttle from airport great and driver very friendly. Would definitely stay here again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning David I am very happy you enjoyed your stay. Thank you for acknowledging the staff. Safe travels Bob Smith Owner

"Pit stop not worth it"

2
05/08/2017

Ive had good and bad experience at Best Western hotels, this one is not good. You see they have tried to update the hotel on top of a older motel. Job not well done, you will notice the job as been done fast and some of the electronic equipment as not been changed. For example the AC, yes it was hot outside but the AC seem to through more humidity inside the rooms and made the entire room smell of mold. The matress was somewhat comfy, but the pillows will make your neck sore. Do not base your choice from the hotel pictures, they do look better than they actually are.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, You are correct I am the original owner of the hotel and have made numerous changes and renovations since it was built in 1965. I am sorry you did not like what I have done in renovations and upgrades to the infrastructure over that time frame to be able to compete in the market place. I am sorry you feel the most recent renovation of 126 rooms was done fast,implying haphazardly. The rooms and suites took over 18 months and over a million dollars. I will check into the humidity in the room you were assigned but I believe you were located in the wing that adjoins the pool that allows direct room access to the large indoor pool and deck. I am sorry that bothered you. The pictures taken were of each room type we have were professionally done after the renovations this past 18 months. I am sorry you feel that I miss represent the rooms to the public. Safe travels to you and your family.

"Great stay"

5
03/08/2017

Wonderful stay! Spacious room and everything was clean and tidy. The only downfall was no elevator, but Dustin was amazing and helped us with our luggage so he more than made up for the inconvenience. Very friendly and helpful front desk help!

"Outstanding!!!"

5
01/08/2017

The accommodations and staff are exceptional for the North Country in general and Plattsburgh in particular! The breakfast offers far more than "continental" and varied from day to day - it made for a great start to our day! Very close to Interstate 87 and large selection of restaurants in the vicinity (we were very pleased with 99, which is adjacent - very convenient). Book early - they do a brisk business and are worth the effort of booking in advance.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us I only wish your impression of the area's hotels and staff were better. Thank you for your kind comments. Safe travels to you and your family

"Great Place to stay Best Western Plattsburgh, NY"

5
31/07/2017

We always have a great experience here and will continue to stay here when we are in Plattsburgh. We always get a room in the area we need as sometimes we have a boat and we need an outside power source. The laundry facility is easily accessible and very reasonable. Parking is great and 2 restaurants within walking distance.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Judy, Thank you for your kind remarks about the property and staff Safe travels

"Awesome hotel"

5
31/07/2017

Love this hotel so very conveniently close to stores, restaurants, cinemas etc. Hotel is clean, breakfast is good and staff is awesome. Will stay again in the future and would recommend for anyone to stay there.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your recommendations and acknowledgement of the staff's efforts. I will be sure to share with them..

"BEST WESTERN PLATTSBURGH"

3
31/07/2017

room was outdated Air conditioner was really loud No fan in bathroom which was not that clean Bathroom really small, not clean, hardly any towels. furniture and carpet was stained and really old. Location is good, close to all amenities. Only positive is that the staff were very friendly and receptive.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I apologize for the impressions you have my hotel. I will inspect the operation of the air conditioner in the room assigned to you. Some of our rooms have a constant exhaust system in the bathrooms. I will be sure our staff properly stocks the rooms with towels and if you need additional we are glad to deliver them to your room. I am sorry you did not like the room renovations and furniture that I have recently completed and apologize for any stains you may have found. I will take appropriate corrective action with the staff responsible for the condition of the room. Safe travels

"Excellent bang for the buck"

5
27/07/2017

FOr the price, the hotel value can't be beat. Comfortable bed, nicely decorated rooms, free breakfast, indoor pool, washer/dryer. Slight drawback was the wifi; 2.4 GHz only (no 5 GHz). Good wifi most of the day, until evening, then if became "spotty".

"A GREAT STAY IN PLATTSBURGH!"

5
26/07/2017

What a clean, good smelling, wonderfully friendly hotel this is! The newly remodeled lobby features new tile, a small store area, and a two sided check in counter to help with traffic flow and the ease of checking in. The business center and fitness rooms are awesome, and the breakfast area is cramped due to the number of seats, but otherwise perfect. This hotel is easy to find, just off the highway, close to several eateries, and super clean. The staff is friendly and accommodating, and give me some great recommendations of places to eat. The rooms are very good sized, as is the bathroom. A full sized tub with shower, and a nice sized vanity as well. Ok- here's the one complaint- there is no light in or near the closet. At least in room 200. It makes the closet very, very dark. hard to pick out clothes if you had a multi-day/multi outfit trip. Just know that. If you are traveling to Plattsburgh- stay here. You'll thank me later!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thanks for your extensive review on TripAdvisor. Good point on the closet light. We will be installing LED lights in the rooms which should help this situation in room 200 Safe travels

"Great place to stay"

5
25/07/2017

This is a very nice hotel,clean rooms good location close to mall grocery stores and restaurants,salt water heated indoor pool, The breakfast is great without being to overcrowded,slept good in a firm bed.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you Barry. I am glad you enjoyed your stay Safe travels to you and your family

"Worth it!"

5
25/07/2017

Had a wonderful stay at the Best Western Plus in Plattsburgh, NY. The staff, at check-in and the gentleman that picked up me and my family in the shuttle van from Amtrak were all very nice. I just wish I could remember their names to say "thank you" for first class service. The room and had a microwave, mini refrigerator, coffee maker, iron/board, & hair dryer. The bed and pillows, were comfortable. I also enjoyed the heated pool and exercise room. The hotel was clean and the complimentary breakfast was great. I will definitely be returning.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extensive review I will be sure to share with the staff Safe travels Bob Smith Owner

"Terrific hotel! Great staff, great price"

5
25/07/2017

My husband and I loved this hotel. Front desk staff, particularly Alyssa, was terrific! All re modeled, absolutely wonderful place to stay. Warm cookies at check in were an added bonus. Highly recommend!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us I am glad you liked the cookies. Alyssa will be grateful for your compliment. Bob Smith Owner

"Great Location and Great Experience"

5
20/07/2017

This was a pretty, well maintained hotel that was in a very convenient location close to the mall, SUNY Plattsburgh, and many businesses in between. They provided a lot of in house things to do just in case of a rainy day which definately appealed to me. I felt very safe and comfortable while in the room and slept very well in the clean and comfy bed. Best Western Plus will be my go to hotel every time I visit Plattsburgh!

"one stay on the way to NY -quebec"

4
19/07/2017

the hotel is very nice and clean , pool is decent , no hot tube (will be very nice ), the breakfast is ok, we are on low carb diet , and it was not a lot of options for us, simple boiled eggs will be nice addition

"Excellent value"

5
17/07/2017

Trica was on duty and showed us the main entrance changes, which were well executed and functional to all. Good for the busy Summer tour. Going back in August and in October. What more can one say? Beds were particularly comfortable.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you had a pleasant stay and will return in August and October Safe travels

"CONVIENTLY LOCATED"

5
13/07/2017

Great place for family, especially poolside rooms. Walking distance to restaurants, shops and grocery stores.Breakfast is included.I have been going to this particular BW for over 30 years and I will go back again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Richard, Thank you for your repeat stays over the past 30 years. I will be sure to share with the staff. Safe travels Bob Smith Owner

"Overall, would stay here again"

4
12/07/2017

I was in Plattsburgh for two night while my son had college orientation. The initial impression of the hotel was not great. Lobby was dark and had a musty, stale odor. I was not looking forward to my stay. After going to my room, it had the same odor, I opened a window and sprayed air freshener and it was better. The room was very clean, staff was extremely polite and helpful. Easy access to many major stores and chain restaurants. I will definitely stay here again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am sorry your first impression was of my temporary registration area while we renovated the normal registration area which opens this weekend 07/14/17. The musty smell you experienced was most likely caused by the warm moist air of the enclosed pool which is adjacent to our North wing which houses 24 rooms of our 126. 12 of those rooms open directly to the pool. Thank you for acknowledging the staff and their efforts. Safe travels to you and your family

"very happy"

5
12/07/2017

The hotel staff was very helpful. The room was nice and clean. And it is pet friendly. There are plenty of shops in the area if you get bored. There are plenty of restaurants in the area too. Nice flowers in the back. Good walk for the dog.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for acknowledging the staff and the work they do. I will be sure to share with them. Safe travels!

"Most friendly staff anywhere."

5
11/07/2017

I have been to many hotels and by far this one has the most friendly staff. The room was nice.Clean and modern. Several choices for breakfast. cereal, fresh fruit, scrambled eggs, sausage patties, bagels, english muffins, Waffles and oatmeal. plus a few other choices. They are located on a very busy road but from in the hotel I couldn't hear any traffic. Sleeping was no problem. The bed was very comfortable and had lots of pillows. The pool was fantastic! warm and deep. Deep end goes to 9 ft. Next time I would ask for a poolside room. There is no place to change so you have to walk to and from the pool in your bathing suit and when wet is very cold. They have a 99 restaurant connected which is nice. I will review that separately as well. But in short. Great service and good food. But freezing ( i had to put on sweatshirt) and smelled like fish. I would absolutely go to this hotel again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Dana. Thank you of your extensive review of my property and of the 99 restaurant. I will be sure the staff receives your compliments Safe travels to you and your family

"Great stay!"

5
10/07/2017

First time in a best western plus and I was really surprise. This hotel was super clean, quiet and staff was really nice. Must be new or renovated. Room are very spacious, and bed very comfortable. Breakfast is typical as other similar hotel. No complain about it.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Dan, Thank you for your kind comments. I have recently renovated this hotel.......again. I am glad you felt comfortable and liked what we have done. I will be sure to share with the staff. Safe travels

"very relaxing"

5
05/07/2017

We enjoyed our night with the relaxing pool and was happy to know the pool was open until 11 pm. Getting a 10% discount at the Ground Round was nice too. The staff were friendly and well groomed. I would highly recommend this facility.

"Great stay!"

5
27/06/2017

Amazing hotel!!! Very spacious and comfortable rooms. Amazing staff that are very professional. Recently renovated and renovations are continuing but the place still looks great! I look forward to traveling to this region again!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am so glad you enjoyed the area and want to return. Thank you for acknowledging the efforts of the staff, I will be sure to pass on to them. Safe travels!

"Nice hotel, nice location"

4
26/06/2017

The disability bathroom was super nice for me as an able body person and my 82 year mother with mobility issues. The breakfast with more than adequate for our needs. The rrom had a freezer compartment with is a nice feature.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your stay. I am glad your mother found the room accessible. Safe travels

"Inn at Smithfield - very comfortable"

5
26/06/2017

I have stayed at this hotel in the past when it was a Howard Johnson. It is still a nice hotel, very clean and well appointed. Nice breakfast area and good food. It is pricerier than other hotels in the area but probably worth it,

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us. We have always been investing in the property in order to keep it up to date. Thanks for the repeat business and loyalty Safe travels!

"Second trip to the Best Western, Plattsburgh, still a very nice place"

4
23/06/2017

Second visit here. Very welcoming receptionist. Room was clean and pleasantly appointed. We'd requested a room with easy access to motorcycle parking - which is what we were given, even though the weather decided that we'd be arriving by car and not bike. We had a nice swim in the really good pool, and a nice evening in the attached bar / restaurant. Sleep quality here is very good, both nights we slept very well. Breakfast was nice, not too crowded, nice lady popping round all the time topping up breakfast items. Second evening was spent at the Ground Round across the parking lot, the hotel gives you a 10% voucher. Food and drink very good here. All in all a nice hotel, nice stay. We'll be back, but will be on the bike again.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extended comments about the restaurants and hotel. I hope the weather cooperates on your next trip so you will be able to ride. Safe travels

"Hidden Gem"

4
20/06/2017

We were in the area for a wedding and referred to this property by a friend. Upon arrival the young lady Alyssa, who checked us in was extremely helpful and polite, as well as all the staff we had contact with. The room was recently renovated and spacious. The bed was wonderful and comfortable. Breakfast was included and the ladies there kept the area clean and tidy. Not an easy job with so many people eating. They are currently updating the lobby area. We would definitely stay there when were back in the area.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Connie, Thank you for your kind comments. I will be sure to pass on to Alyssa your compliments. Safe travels

"Best pool, great room"

5
18/06/2017

Spent the night here last night. After working for weeks with no time to relax, it was such a wonderful evening. We had stayed at several other places in Plattsburgh but this was our first time here. We really enjoy the 99 restaurant and decided if we stayed here we could have a cocktail with dinner. So we made the reservation from the road. After dinner we went to the pool and were impressed. It is 9 feet deep on the deep end. Really clean and has a deck where we were able to go outside for a cigarette. And then back to our room for some tv and bed. The walls are thick enough to cancel almost all noise. It was great for our dogs who love motels but tend to bark at strange noises. There was no such issue here. On a Saturday night it was quiet enough that the furr babies let us sleep. The curtains blocked out the sun so much that I slept until well after the sun came up. I was kind of surprised to realize how late it actually was when I took the dogs out for their morning walk. The breakfast nook had a great variety of options. The lady working in there kept everything fresh and well stocked. Not an easy task as there were a lot of hungry folks. Also want to mention that this was the cleanest place we have ever stayed. The front desk lady was so kind and informative. Great job by all.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Candyce, Thank you so much for your extensive review of my property. I will be sure to share your comments with the staff responsible for the operation of the hotel. Safe travels to you and your fur babies. Bob Smith Owner

"Attitude is everything"

5
16/06/2017

While this hotel has seen a number of changes over the decades, along with staying the course, the best has been retained in the working and caring attitude of its staff. While not every facility has a choice location on the water or other natural feature that can make it breathtaking, the stay is always made much more pleasant by the helpful attitude of the staff. Well done.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
As the owner and operator since inception thank you for your loyalty as we keep the property's infrastructure, design and its wonderful staff relevant in today's market place. I will be sure to share your comments with the staff responsible for this performance. Safe travels to you and your family.

"Absolutely the best place to stop in Plattsburgh NY"

5
15/06/2017

We have stayed at this motel numerous occasions and it is the very best in Plattsburgh. The rooms are very comfortable and the beds very nice. The staff is always well dressed and very helpful. The indoor pool is very nice and the breakfast is well presented and good.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Michael, Thank you for acknowledging the efforts of the staff in maintaining the property and providing the atmosphere that makes you feel welcome and secure. Safe travels

"Plattsburgh Best Western Plus"

5
14/06/2017

Great location near Wal-Mart and other shopping malls. The Best Western Plus in Plattsburgh is very clean and the staff are very helpful and very pleasant to speak to. The pool is a very good size and very clean.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you enjoyed your stay and our facility. Safe travels Bob Smith Owner

"Everything was excellent!"

5
10/06/2017

We had a suite with a Jacuzzi. that was great. The staff were all friendly and helpful from the excellent manager to all the staff, the house keeping was excellent. the pool was great, the restaurant was great and their free breakfast room was wonderful. we will be staying there again. We absolutely loved it.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Rena, Thank you for your extensive and complimentary remarks. I appreciate the time to participate in the survey and I will pass on to the staff. Safe travels

"The double beds are as single"

1
09/06/2017

I am very disappointed, I booked a double room and the beds are as single. Impossible to sleep 2 people.I had to pay an extra bed is we are still poorly accomodated, I requested the second extra bed and they said that it is not possible.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Dear Renata, Thank you for y our review I am sorry you were disappointed. We not have any single beds on the property. The room you were assignment had Two Double beds. We do have King and queen beds available however not in double bed configuration. We are only allowed to place one extra bed in the room because of laws that govern the permit we have. Thank you for your comments. Bob Smith Owner

"We really enjoyed our stay and will be staying there again soon"

5
05/06/2017

We were up for graduation and we couldn't have had a better stay. The staff were all very helpful and kind. We will recommend the hotel to others. That is how we heard of the hotel and we couldn't be more pleased

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning, Thank you very much for your review and for sharing with others. I will be sure to pass on your comments to the staff Safe travels and congratulations on the graduation.

"Hop over hotel to Montreal conveniently located to dining shopping"

4
01/06/2017

Great choice. Hotel is undergoing renovation so the rooms had new carpet and everything looked new. Great variety of breakfast and hotel was kind enough to accommodate late night and pet free rooms (for allergy). It wasn't crowded as felloe travelers noted. Great advantage is they provide free airport shuttle ($10 savings) for you to pick up rental cars if you are arriving late night. Highly recommend!. Walmart is within 5 minutes of walk and great restaurants next door

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your extensive review. We are in the last stages of our renovation and I am glad you liked what we have done so far. I hope you enjoyed your the great city of Montreal. Travel safe!

"Wonderful Place to Stay"

5
01/06/2017

Beautiful building, clean, friendly staff who were willing to go out of their way for us. Breakfast was real food and good! I figured it would be doughnuts in plastic..it was not. I had eggs, bacon, muffins, coffee, juice. Wonderful place and I can't wait to go back!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Karla, Thank you for staying with us. I am glad you enjoyed the staff and the hot complimentary breakfast that is served. Safe travels!

"Jim Hobbs"

5
31/05/2017

Once again I have found the quality of this hotel to be exceedingly high.It is a quiet and comfortable place to stay. As my profession involves a great deal of online work, the business center allows me to be productive while also taking some time off. Every staff member I have met, without exception, has a wonderful demeanor; cheerful, helpful, and genuinely considerate. Leanne is certainly a fine example of this!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Jim, Thank you for acknowledging Leanne I could not agree with you more. I will be sure to pass on to the entire staff your kind comments. Safe travels.

"Travel"

4
28/05/2017

Comfortable Affordable Convienent Too many questions asked in the review. Breakfast was very good-exactly what we wanted and didn't have to try to find a place. For doing construction the place was easy to access and clean.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your comments and compliments. I will be sure to pass on to the staff. I am glad the complimentary breakfast was what you were looking for. Safe travels!

"Refreshing Welcome"

5
26/05/2017

Thanks Leanna for making us feel at home after our long, tiring drive with your smile and pleasant demeanour. We returned because of our favourable visit 2yrs ago and have, once again, not been disappointed. Some renovations under way appear to be improving this asset further. Great location with easy access. Reasonable rates. Clean. All shopping and restaurants within a 3 minute walk. Free parking. Nice pool. Good breky. Comfy rooms and 6 PLUGS BESIDE OUR BED!! (How cool is that!?) Did I mention Leanna?

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I am glad you like the amount of outlets these days you need them for all the charges you have when traveling. I will be sure Leanna receives your kind compliments Thank you for acknowledging her. Safe travels!

"Good service"

5
23/05/2017

They were do some renovations which took away from the appearance however, customer service made up for it. Breakfast was ok but it is free, so I won't complain. Rooms were clean and the beds comfortable.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Rhonda, I am glad you enjoyed your stay and I hope that our lobby renovation was not too much of an inconvenience. Safe travels

"Great stay"

5
22/05/2017

Clean rooms, friendly staff, within minutes from the airport. Rooms were very comfortable! Free internet & convenient to shopping areas and restaurants. Would definitely stay here again! My family really enjoyed it too!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Christina, I am glad you and your family enjoyed your stay. Safe travels

"Average hotel. Great staff."

3
15/05/2017

Overall good experience. The hotel is pet friendly and clean. Close to all Plattsburgh has to offer. Beds too small for two people, other than that, nothing negative to say. Comparable prices to other hotels in the area.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us and your comments. We do have queen bedded and King bedded rooms and suites available. Safe travels to you and your family.

"Excellent"

5
14/05/2017

Everyone is so friendly and helpful the breakfast is great the pool is fantastic. Bed are comfortable rooms are nice and very clean. The restaurant is great and the service is fast and the staff is friendly. Price of the food are not expensive at all.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Cathy, I am glad you enjoyed your stay and thank you for commenting about the staff and the services they perform. I will be sure to share with them. Safe travels

"nice place on cold rainy nite"

4
10/05/2017

nice room, good food next door, overall a nice little place for the money.quick service at the front desk both coming and going.room was a little tight but had about everything you might need. location was great.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning James, Agreed on the weather. Winter does not like to let go as fast here, as in other parts. Thanks for the stay and comments. Safe travels!

"top notch stay"

5
09/05/2017

everything was clean,comfortable,and in working order.// the staff went out of their way to accommodate our requests....each and everyone on the staff that I dealt with was exceptionally pleasant. the location was great with plenty of facilities nearby for shopping & dining/

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Peter, I am glad you enjoyed your stay and thank you for acknowledging the staff. I will be sure to pass on to them. Safe travels!

"Don't stay anywhere else!"

5
08/05/2017

Year after year, we keep coming back. It's a family tradition. As a matter of fact, I have been staying here as a winter retreat for about 40 years now! My parents used to bring our family here from Montreal to spend our winter breaks in the poolside patio rooms. When I was a young adult, I moved to the area and I spent my honeymoon here with our wedding party. Year after year, as my own family grew, I brought my own children here to take advantage of the poolside patio rooms so we could swim and take a break from the snow outside. And just last weekend, I had the pleasure of enjoying a family weekend with my husband, two grown children and my five grandchildren! We truly enjoy the added room the poolside patio rooms give us. Not to mention the refrigerator and microwave in the rooms. From the day this location was a Howard Johnson with The Surrey Restaurant until now, as the exceptional Best Western Plus with a Ground Round Restaurant next door and an attached 99 restaurant as well, I give kudos to the staff for providing great service. There's always a greet with a smile and they are all very professional. From their communication to their appearance, you can tell they take pride in working there. A special thanks to Mr. Smith, the owner, for being so very dedicated to his property and continually upgrading, making improvements and giving us a special place to continue our annual tradition with family. The main areas look great, all with brand new carpeting and furniture, the new decor and beds in the rooms are so inviting and comfy, and the free breakfast is something the kids always look forward to! And great job with the pool! It's nice to have a clean, clear warm pool to relax in! The maintenance crew, the housekeeping crew do a superb job! Mr. Smith, your dedication and passion for this place really shows. Finally, thank you to Tricia Chase, at the front desk for being such a genuinely kind person to us and all your customers. You do a great job! When visiting Plattsburgh, the Best Western Plus should be the only place you consider staying at!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
WOW, I don't know where to begin to respond. Thank you so much for your kind extensive comments about the property and staff. It is an honor for all of us here at Best Western Plus Plattsburgh to have generations of your family stay with us. We will continue to work hard to maintain that trust over the decades to come. Safe travels to you and your family

"Excellent place to stay"

5
02/05/2017

Cleanliness of a room is always top priority with me. The room & bathrooms were very clean. The beds were comfortable. Nice towels. I used the washer & dryer and they were clean and well serviced. There is a huge heated pool which is very nice. It was a great night's rest. Tricia at the front desk was very friendly and helpful. She is a wonderful representative for Best Western Plus.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for acknowledging the performance of the staff. Tricia is ideally suited for her position as a genuine and gracious person. We are fortunate to have her represent us. Safe travels

"Great experience!"

5
30/04/2017

Love our stay they as always!! The staff go out of their way to make you feel welcome, and are always asking if there is anything they can do for you. As well, the rooms are always spotless and fully equipped with what you may need! Lastly, the service should you need something is extremely efficient. Just a great experience overall!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for your kind comments. I will be sure to pass them on to the staff. Thanks also for your repeated stays. I know the staff looks forward to seeing the repeat guests we have over the years. Safe travels to you and your family

"Great hotel!"

5
26/04/2017

Very clean, updated rooms, friendly staff!! Would definitely stay again. Accommodated my request for early check in, which made it much easier since I was traveling alone with my 3 kids. Very satisfied.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Melissa, I am glad we could accommodate your request for an early check in. Thank you for your kind comments. Safe travels to you and your family.

"Excellent"

5
21/04/2017

Good evening, The staff and in particular Tricia Davey and the rest of the front staff are excellent. They make you feel important, respected and have fun while.doing it. I enjoy my week long stays there regularly. Mike

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Good morning Michael, Thank you so much for acknowledging Tricia and Davey as well as the balance of the staff. I will be sure to share it with them. We also enjoy having you as a loyal guest. Safe travels to you and your family.

"Always a good choice"

4
21/04/2017

Visiting Plattsburgh from Montreal for the weekend. Have stayed here before and enjoy the amenities - indoor pool, breakfast, proximity to shopping. Check out time was 11:00 which was a bit early for us as our stay was so short.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for staying with us again. The check out time of 11 AM is fairly standard in the industry especially as we try to have all 126 rooms ready for the 3 PM check in. Please don't hesitate to request a later checkout as we may be able accommodate. Safe travels

"Great staff and great hotel....housekeeping so-so"

5
19/04/2017

Our room was nice and clean when we arrived. the next day when we were a stayover, i asked for our room to be fully cleaned and even left a tip. Returning to our room hours later, i discovered the room was never vacuumed, bathroom was never even cleaned, just the garbage taken out. the dishes were done but not cleaned very well. I am a housekeeper for another best western so i know what to expect and i was disappointed with the housekeeping, especially since i tipped them. Front desk was excellent!

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your review of my property. I apologize for the confusion. Obviously the housekeeper assigned to your room either misunderstood or did not receive the instruction from her supervisor. I will investigate further and will take appropriate corrective action. Our staff appreciates the gratuity but will do the same job with or without an exchange of gratuity. Thank you for your review and I am sorry you were disappointed with my housekeeping.

"Amazing hotel and staff"

5
10/04/2017

My stay at the best western plus the inn at smithfield in Plattsburgh New York was amazing . It all started when i walked through the door to check in , Tricia at the front desk was phenominal , she was Friendly, knowledgeable,and eager to make my check in fast and easy , Tricia and her staff went above and beyond to make sure my stay was going to be a pleasant one and they did not disappoint frim the time i checked in until the time i checked out. They would be one of the main reasons i would stay at this hotel again . My poolside room with 2 double beds was Big ,super clean and extremely comfortable , i had the best night sleep i have had in a long time on this bed . The pool was at a really nice temperature and made swimming refreshing and fun. Pool area was kept very very clean and size of pool was a pleasant surprise . Breakfast that was served was sufficient for me and what i eat in the morning . All in all this is the best hotel to stay at while in Plattsburgh . I have stayed at others and regret not finding the best western plus sooner . This is the only Hotel i will stay at when i am in Plattsburgh while visiting my son at SUNY Plattsburgh . Thanks for an Amazing Visit .

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you very much for your extensive review of my property and the staff. I am fortunate to have a staff that is dedicated to the characteristics of the property you described. Thank you for acknowledging the efforts of the staff that makes it happen. Safe travels to you and your family

"Great hotel for the price"

5
10/04/2017

Stayed at this hotel for 2 nights and would definitely go back again. The rooms were clean and tastefully decorated, the staff were extremely friendly and helpful and they have a beautiful pool area. My only complaint would be that we did not care for the coffee.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Sandy, I am glad you enjoyed your stay. I am sorry you did not like the coffee I served you. Safe travels!

"Good Staff"

4
03/04/2017

Good Staff. Clean hotel. The beds were a little soft, the food was fresh. I would recommend this Hotel to others. My rooms had a king size bed and was very spacious. The bathroom too are quite spacious just there were a few ants ont he floor.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your review. We do use pillow top mattresses and while firm to a point they do give a softer feeling due to the pillow top. Thanks for telling me about the ants we will look into this further. It is always something we try to stay on top of. Safe travels to you and family

"Great trip with my son to look at SUNY Plattsburgh. Great school, hotel,people GREAT trip!"

5
02/04/2017

I would stay there again. I did wish that the breakfast area was a bit larger. The waffle station was a hotbed of activity in a very small space close to other families trying to eat. The food selection was great. Everything was very clean and the service was lovely.

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
Thank you for your comments. I am equally happy that Plattsburgh SUNY was impressive to you. As a local owner I know many of the people who make it deserving of a serious choice for students and their parents. We will be expanding our breakfast area in the fall which will start in mid October and hopefully be completed by Christmas Safe travels

"Great hotel"

5
28/03/2017

Awesome room, very clean , a lot of nice touches, friendly staff ,bed was perfect like floating in a cloud but was upset that they push you out the door before its even check out time got a knock at at 10:58 and a call at 10:59:(

Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
I think what you experienced was coincidental checks to see if the room had been vacated yet. You see we offer an express check out to every guest which enables them to leave without stopping at the front desk. Because of that neither housekeeping or the front desk knows whether a room has checked out or not. Thus the housekeeper and front desk starts verifying a room is ready to be serviced for the next arriving guest at around 11 AM. Perhaps we should wait until 11:15 before we start that protocol to avoid the impression we inadvertently give. Safe travels!

"Comforts of Home"

5
28/11/2016

I'm treated like family and there's nothing like the comforts of home while traveling. The staff is always smiling and laughing. They are always trying to make my stay better than the last time and they great me by name each time.

"Best Western - Plattsburgh"

5
26/11/2016

Great lodging choice. Outstanding service from all employees. Room was comfortable and extremely clean. Full breakfast offered more choices than most hotels and quality was very good--food was appropriately hot or cold. Would definitely recommend.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments about the property and the staff that makes the property what it is. I will be sure to share with the staff. Safe travels.

"I wish my own home would burn down so I could live here forever!"

5
19/11/2016

There are many temporary lodging facilities but few places that one could consider a home-away-from-home, and BW + the Inn at Smithfield is one such place. To begin the property is centrally located near the mall giving ample opportunity for shopping and watching movies. Upon check in you'll be greeted by a friendly staff, a committed team with one focus...a pleasent stay. Trisha deserves a shout out for grabbing some apples from a local orchard she was kind enough to share, Gabby for always being nice, Nick for resurrecting lost points and expert driving by George and Conan. There are many other helpful staff that also deserve recognition but space is too short to recognize their deeds. After a restful slumber expect a bountiful, healthy and tasty breakfast made by Clara and other kitchen helpers. With the recent addition of oatmeal to existing hot items (waffles are some) the breakfast is comparable to any chain restaurant...and best of all it's included with price of the room. Amenities are many challenging the guest to pick between rest and relaxation on the comfy mattresses and over-stuffed pillows or swimming in the heated pool and working out in the well-equ

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed the honey crisp apples from our orchards. They are my favorite Thank you so much for acknowledging the staff. To have you give such an extensive review of the staff and property is something we take great pride in. Thank you again for acknowledging their efforts. I will be sure to share with them.

"Love the people at Best Western Inn at Smithfield"

4
18/11/2016

The people at Best Western in Plattsburgh are very friendly and helpful. Tricia is always very cheerful and helpful. Conan is always friendly and helpful. Davey, Rachel and Dustin always provide excellent service as well. Thank you staff for making my stay much better.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I will be sure the staff receives your kind comments. Thank you for staying with us and I wish you safe travels.

"Great Front Desk Staff!!!!!!"

5
18/11/2016

Tricia and Dustin went above and beyond to make sure our check in and check out went smoothly. They were so very friendly, willing to give us directions and just overall extremely pleasant. This is the main reason we stay at the hotel. It is always clean, the lady in the Breakfast area is always so friendly, and she keeps the area spotless. Your staff is the main reason we return here whenever in Plattsburgh!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for acknowledging the staff and I agree with your analysis of the job they do. While I am constantly renovating to stay current in design and infrastructure nothing can replace the personal touch that our staff has with each other and our guests. Safe travels to you and family.

"Always a fine stay"

5
18/11/2016

If you want a clean room with friendly staff, great amenities, and the best location, you will find it here. We always stay here when in Plattsburgh, and the reason is consistency. No surprises, always a fine stay.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for noting our staffs effort to provide the consistency you mentioned. Safe travels

"Tricia and her cookies should be on TV."

5
16/11/2016

We just happened to arrive when Tricia energised us with her home made cookies which we relished. Did not catch any fish, but we will return in Spring. A great week end and Best west could not have been more hospitable. Ewan F.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your recognition of Tricia. I will be sure she sees it. I hope you have better luck in the spring. Safe travels!

"Love this place"

5
15/11/2016

When you first walk in the lady at the front desk greeted my family and myself. She was very warm and welcoming. Very informative about the hotel and area. we stay there a few times a year and she treated us like we were her family. Tricia was our first person to see. hope you keep her around she amazing.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
You are so right about Tricia and thank you for acknowledging her. I am glad you enjoyed your stay. Safe travels to you and your family.

"Very Comforting"

5
13/11/2016

Had a great corner room overlooking the pool with a large balcony. Front desk personnel, especially Tricia were very friendly and helpful. We enjoyed the pool. it was clean and well maintained. Thus, made for a very Pleasant stay.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am happy you enjoyed your room and the pool. It was very thoughtful to acknowledge Tricia and the rest of the staff. Safe travels to you and family.

"Great Hotel"

5
12/11/2016

Very comfortable and clean. Tricia at the front desk could not be any more cheerful or helpful, as were the other staff members. Shopping and food options are numerous and close by. My first choice to stay when passing thru on business. Highly recommend.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for acknowledging Tricia and the work of the staff. I appreciate your business and thank you for your patience as we work our way through a 3 year upgrade plan. Safe travels.

"Wow -- big surprise!"

5
06/11/2016

Wondered how this place got such a high rating. Staying here now and it really deserves the ratings. Very, very clean, well and newly furnished and decorated rooms. Not at all what you'd expect from a BW. Staff has also been as good as it gets. A terrific value. Not normally into free breakfast buffets, but I have a feeling it won't disappoint in the morning.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments about the property and the staff. I will be sure to share your comments with the staff. Save travels to you and your family

"Another great stay"

5
06/11/2016

We have stayed at this pet friendly hotel many times over the years. Because it is pet friendly we can bring our cat with us. Very welcoming reception staff and accommodating of my husband's disability - giving us a ground floor room. Our room 115 had a door out into a small patio/garden area private to us. It was also a very quiet room - therefore a good night's sleep. WANT TO MENTION A SPECIAL THANKS TO DAVEY WHO WAS ON THE NIGHT SHIFT - OCTOBER 30 2016. My husband found himself unable to get out of the bathtub - there are no grab bars - and after several unsuccessful attempts to try to help him I went to the front desk. Davey was there and immediately offered his assistance. He was compassionate and caring and able to get my husband out of the tub in expert fashion. This hotel is very clean and well managed - and if you like swimming pools theirs is excellent! The only recommendation I might suggest is that they should have available bath stools for elderly people who cannot stand in the shower or cannot navigate getting in and out of the tub. This would not be a costly investment - but one that would be most appreciated.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your extensive comments and I will be sure to share with Davey your comments and appreciation. We actually do have those stools in our handicapped rooms which also have wheel in showers for wheel chairs. I will get additional stools as you suggested, it is a great suggestion. Safe travels.

"Comfortable & Convenient"

5
24/10/2016

Very nice hotel with a great breakfast. It was perfect for our family (3 rooms) with a fantastic indoor swimming pool for the kids to enjoy. We were able to walk to several nearby restaurants and shopping areas.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you Tracy for your review of the property. I am glad you enjoyed your stay and the pool for your children. Save travels!

"OK for a night stay"

3
23/10/2016

My family and I just returned from a one-night stay in Plattsburgh, NY and stayed at the Best Western Plus The Inn at Smithfield. Good place to go for a quick night stay (stop over). Rooms are modern and clean, pool is clean and well kept pool area, Free breakfast, but be careful when we were there the pastries, biscuits, peanut butter (in those little single containers) were not fresh and stale. Here are more details: My sister had reserved (by phone, at that particular location) 2 rooms: one room with 2 queen beds and another that would accomodate 2 adults and a teen boy, and connecting rooms. They did not have connecting rooms as there are not a lot of rooms with king size beds. My sister then asked to have rooms close to eachother. No problem they said. The person also recommended a room (for 3 people) with a king bed and a pull over couch. Oh boy! When we arrived, our rooms were not ready (almost 3:00pm), the gentleman showed us on a map where our rooms would be. Although the rooms wer close to eachother, we were quite far from the pool (forcing us to go through outside to get to the pool) and there is renovation in a section of the hotel i.e. right next to our rooms. We asked to be moved. When we came back they had changed our rooms but were far from each other. OK. CAREFUL: if you book a room with a pull-over couch, it is not comfortable at all!! The ''mattress'' is about an inch thick and feel all the springs. Not comfortable for a child, a teenager nor an adult. One is more comfortable lying down directly on that small couch than opening it! If you do want to book a room with your teen, you are better off booking 2 rooms: one room with a King and a room with a double bed. Or (if you're comfy in a queen bed) book a room with 2 queen beds.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am sorry our renovations inconvenienced you during your stay in respect to detours and certain availability of desired rooms. Unfortunately there is little I can do about those things. I agree that a mattress that is folded in three most of the time and stored in that way may not be as comfortable as the normal bedding. I continue to look for better quality when replacing those sofa beds. Thanks for your input and safe travels to you and your family.

"expensive and dirty "weeding room""

1
19/10/2016

We are Platinum members of B. We had stayed in BW around the country and abroad. It was the first time in Plattsburgh. We were looking for a spacious room due to our long term stay. So, the first day on room 304, one of the best room in the hotel, I found spider net in every corner, and one SPIDER WAS in my pillow.. come on! spider in your bed.. No way! the room was a good size room, but IT WAS REALLY DARK. Due to my studies in computer, I asked them FOR ANOTHER LIGHT to put over my desk, and they said they DONT HAVE ONE. REALLY? BESIDE THAT, After a month stay, I asked to them to clean my room properly, because dust was everywhere. So, the Manager Tracy Graves did not like my inquire, AND MY ROOM wasn't cleaned. I will attached some pics! THIS ROOM COST ALMOST $ 200 DOLLAR PER NIGHT, and I could not ask them to do a good job, OR THEIR JOB.We are platinum member, but for this hotel it doesn't mean anything. WE ARE REALLY DISAPPOINTED with this BEST WESTERN IN PLATTSBURGH. IT WAS THE WORST STAY IN OUR LIVES. they don't care about their guest. I FELT DISCRIMINATED BY THE MANAGER TRACY GRAVES, because I am Latina and I have a Black French Bulldog. They don't like dogs as well, although they say they are pet friendly. I will NEVER RECOMMEND this hotel to anyone I know. IT was a Terrible stay. t is terrible to write this review as well.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am familiar with your stay and interactions with our staff. I respectfully disagree with your accusations about the property and conclusions about the staff along with your conclusion that we discriminated against you. A review of our social media responses about the property and service will speak for itself. I do respect your right to post such opinions and wish you safe travels.

"Great Place!"

5
19/10/2016

Very friendly, helpful staff, great, comfortable accomodations. Nice breakfast area. Good assortment of breakfast items. Quick, easy check in and easy check out. Rooms were recently renovated, very comfortable.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and for your kind words about the work the staff does to keep the property in excellent condition and in the way they do it.

"Burlington VT was full"

4
18/10/2016

A good alternative if you can't get a room in Burlington VT. Since it was leaf season VT was full or very expensive. Plattsburgh is an hour from Burlington VT with all the amenities and a pleasant little city. The ferry ride was enjoyable. My daughter goes to UVM and Burlington VT has limited Hotel space that fills up quickly during an event.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind words I am glad we were able to accommodate your family Safe travels

"Would be difficult to be better"

5
17/10/2016

In the midst of a long road trip it was very refreshing to visit this motel. The property is clean: even the chandeliers in the stairways appear dust free. Carpets clean, even in the area near some current renovation. The room was clean, and everything worked as it should. The doors even closed quietly and fit the frames well. There breakfast area was well organized, clean, and complete. But what was really refreshing was the courteous, friendly staff. Whether at the front desk, or a quick question to one of the staff as we walked down the hall, all took interest and pride in helping. Would we stay again? Absolutely.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your extensive comments about the property. I will be sure to pass on to the staff your kind comments. Safe travels!

"Nice stay"

5
17/10/2016

Clean, comfy and amenities for a very reasonable price. The room was well decorated. bed extremely comfortable, breakfast very good. We didn't get to use the fitness center or pool but was happy to see both.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and thanks for commenting on TripAdvisor. Safe travels to you and your family

"Surprisingly Nice"

4
17/10/2016

From the outside this hotel doesn't look like much and to be honest I was a little concerned driving in but once inside the lobby and then room I was pleasantly surprised. The room was nice, clean, somewhat unique from other Best Westerns I had previously stayed at and very comfortable. The staff at the front desk were helpful and overall I had a great stay. Was just there for a night on my way back home to Canada and would stay there again. If you are looking for a place to walk and enjoy some beach the Cumberland Bay State Park is a great little spot.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your comments. My family built the hotel in 1965. We have done and continue to do renovations to interiors and infrastructure and some exterior changes. I hope you will find the landscaping and upgrades to the exterior inviting that are scheduled for next year. Safe travels

"Nice visit"

5
17/10/2016

Hotel was excellent and pet friendly. I would like to have option of rooms that did not allow animals ever to eliminate allergy issues. Rooms were clean and nicely decorated. Hotel easy to get to and easy access to shopping and the college.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. I am glad you found everything to your liking. Safe travels

"Close to the highway,shopping,airport...."

5
14/10/2016

It was a while since we came to this hotel and we were happy we did check- in went fast and our room was perfect:;2 queen beds,good size bathroom,fridge and a large T.V.It felt also so good and relaxing to use the warm-water swimming-pool.Breakfast was excellent and an enormous choice.We will come back.....

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay I am glad you liked the changes we have made.

"Highly recommended layover for my Tampa/St Pete to Montreal commuting this past summer"

5
12/10/2016

Tricia, fluent French/English professional at the front desk took care of getting me to the airport with shuttle, check out and future reservation very quickly and professionally. Breakfast was diverse and always hot, room was clean in order and convenient to the indoor pool. Currency exchange is nearby and the two partner restaurants were very good also. I will always stay at this establishment when passing through the area and night stay-over is required, which I now do monthly. I know what I like and I know what to expect, all with a very competitive pricing structure.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for staying with us and acknowledging Tricia and other staff members and the work that they do.. I will be sure I share them with the staff Safe travels!

"very nice stay"

5
12/10/2016

I flew in on a spirit airlines flight at 2am and had a hard time getting a cab or even locating a cab company. I called the hotel and they helped secure a cab ride right away. I do not have any pets however the hotel is pet friendly and provides free parking and breakfast. overall a nice stay and friendly staff. they even arranged for me to have a free shuttle ride to the airport when I returned home.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Glad we could help you get a cab and thank you for staying with us. Safe travels!

"Room for a wedding"

4
08/10/2016

We reserved the room a few months prior as part of a wedding. Our gaff was that we thought we could register early enough for us to be able to change into formal clothes prior to the wedding. When we got to the hotel, they didn't have a room in the "wedding block" that we requested. Anyway, I will admit I wasn't pleasant, but they gave us a great room, not with the wedding party as we requested, but the room was clean, huge and nice. All in all. We had a great stay

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am sorry the wedding block was filled with other attendees upon your arrival. I am glad we were able to accommodate you in a room that you were satisfied with despite its distance from the wedding party. I am glad you enjoyed your stay.

"Should be #1"

5
08/10/2016

Excellent property! Everything was perfect...and the price was great! And it was $100+ LESS than the BWPlus we stayed in the night before in Vermont. Dinner and breakfast were both very good and staff were delightful!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad your stay was pleasant and was appropriately priced. Thank you for acknowledging the staff's efforts and their hospitality.

"Beyond my expectations"

5
08/10/2016

clean,the rooms too, very pleasant staff,help full, kind ,courteous, food superb,even the 10 yr old gives everything a thumbs up, well done!!! made the trip more enjoyable, gave us all good memories to file away for our next encounter with Best Western Plus where ever we will travel in the future

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad your family enjoyed their stay. Thank you for your kind comments and for sharing them on TripAdvisor. Safe travels to you and your family.

"One night, easy to find, nice breakfast"

4
04/10/2016

We were in 256. Place is very big, long walk to breakfast, which included make-your-own waffles, scrambled eggs, sausage, etc in a nice room. Room had nice refrigerator, bathroom, and places to sit. Very clean, good value.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay, and you are correct that room is a long walk but a short cut exists by going through the large indoor pool. Safe travels

"Great hotel in great location."

5
03/10/2016

The desk clerk, Tricia, was very accommodating and told us a lot about the area, which was helpful in our short stay. She pointed out many destinations within an hour's drive, such as Burlington, VT, Montreal,Quebec and Lake Placid, NY.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for acknowledging Tricia. I will be sure she sees your comments.

"Great hotel"

5
30/09/2016

We just stayed one night because we were catching a flight to Florida. Hotel was very clean, very helpful, pleasant staff. Very convenient to the airport, easy 10 min. drive away. Rooms were quiet, pool was awesome.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for choosing us and I hope your trip to Florida is enjoyable. Safe travels

"excellent stay"

4
27/09/2016

was up for family weekend at plattsburgh this weekend had a nice stay rooms were clean the staff was very friendly and helpful just wish the rooms had queen beds instead of full size beds otherwise great place !!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your stay and suggestion about queen beds. Safe travels to you and your family.

"excelant"

5
27/09/2016

very central and good service breakfast good but not the best and excellant for city and lakes also very good reception but not to good if disabled, no disabled rooms other than that the rooms were good standard with plenty of free parking

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am sorry we did not place you in one of our four handicapped rooms. At your request the front desk staff changed your room from a smaller to a larger King room but it was adjacent to the handicapped room which might have been occupied. Thanks for your kind comments and safe travels.

"Best Western Plus at Plattsburg, NY"

4
27/09/2016

We were very pleased with our stay at the Best Western Plus in Plattsburg, NY. It was a very clean motel, nice lounge room for us to gather with friends and the breakfast was wonderful. Internet was available and they had fridge in room was was nice.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you were able to enjoy our Inn with friends. Thanks for staying with us and safe travels

"Nice hotel "

4
23/09/2016

The property was nice. Our room was clean and had all the amenities we required. There was a good restaurant attached directly to the hotel which was nice so we didn't have to drive anywhere else. However there were lots of other places nearby. Overall our stay was good.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and our amenities. Safe travels to you and your family.

"everything was like a Best western should be"

4
21/09/2016

everything was good. Our room was big and clean, our bed was clean and comfy, the wifi was good, and breakfast was hot and not crowded, the bathroom was clean and the water pressure was ok. We have no complaints at all and would stay here again if we are in the area.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your kind comments I will be sure the staff sees them. Safe travels to you and your family.

"Great Hotel"

5
19/09/2016

Very good hotel, breakfast was delicious. Good coffee. Very pleasant staff. Right off Interstate for ease of on and off to continue trip. Bed was very comfortable. Heating and cooling worked great. They do have an attached Restaurant and bar they should mention it in the Hotel amenities book.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your suggestion to mention the restaurant in the amenity book. Sometimes the obvious is missed. Safe travels

"Great staff!"

5
19/09/2016

The place is really nice for the price. You have to walk a bit if your room is in the back because they have added on a number of times, but they offer a lot of amenities. There is a 99 restraint attached as well as two other restaurants and Plattsburgh Brewery within walking distance. My best experience there was how helpful and responsive the staff was. TRICIA WAS AMAZING. If you go to this hotel she will surpass your expectations of what customer service should be.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for acknowledgement of Tricia. I will be sure she receives your compliment. If I had to do it over again I would have built vertical rather than horizontal. Thanks for your kind comments. Safe travels you and your family.

"A very nice place indeed!"

5
12/09/2016

This hotel was spotlessly clean and very quiet with helpful staff and a terrific breakfast waiting for you in the morning. The rooms have their own coffeemakers, microwave ovens and refrigerators as well as HDTV's with great cable access and free, password-protected high-speed WiFi. The a/c unit could have been a little less noisy but it did a good job of keeping the room cool and did not interfere with my sleep. The bed was very comfortable. The hotel has a nice pool and is conveniently located and easy to find. There is ample parking and an elevator to help those who don't want to climb stairs reach the second floor. The breakfast room has free coffee available 24/7 and there are two restaurants on the property. It made for a great stay.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you had a great stay and thank you for the positive comments on the staff and the work they do. Safe travels

"Super Experience"

5
12/09/2016

We had our daughters wedding in Plattsburgh and had all of our guests stay at this hotel. You will not be disappointed if you stay here. Tracy Graves the GM was exceptional from start to finish with the booking and planning. The hotel is clean, new and the breakfast was very good, also a bonus to all of us. The Brides King Suite was super and made getting ready for the wedding alot easier, from having hair stylists come in to picture taking by the photographer. There was plenty of room and it was HUGE!! All the guests were very impressed with the hotel and staff. Thanks for a great experience.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your acknowledgements of the staff efforts. They are a great team and as I indicated earlier on our internal surveys they have seen your compliments and appreciate your acknowledgements. Safe travels to you and family

"Best in the North Country"

5
09/09/2016

We have been going to this hotel for years and have never had a complaint. Obviously t5he staff is well trained & will go out of their way to help you. They have a great pool & rooms. I would highly recommend this hotel for any occasion.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments and loyalty over the years. I will be sure to pass on your comments about the staff training to them. I am fortunate to be represented by this great staff. Safe travels to you and your family

"Really great place to stay!"

5
09/09/2016

We stayed here while visiting Ausable Chasm and it was one of the most pleasant motel experiences ever. The room was lovely, the rest of the property great and the attached restaurant very pleasant. The best part was the attitude of the staff. Everyone with whom we can in contact was happy to see us and helpful We can enthusiastically recommend this property to anyone who needs an extremely pleasant place to stay in Plattsburgh.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
It was very nice of you to post such nice comments about the property and the efforts of the staff to make it what it is. Glad you enjoyed Ausable Chasm and the Adirondack mountains and Adirondack coast. Safe travels

"Pleasing in Plattsburgh!"

4
07/09/2016

To repeat what other reviewers have already said - very friendly and helpful front desk staff. Clean, comfortable accommodations and a fantastic hot breakfast buffet with eggs, breakfast meats, cereals, waffles, breakfast breads/muffins/bagels, yogurt and more. Two restaurants located right on the site - Ground Round and The 99.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your visit to the area and thank you for your kind comments. I will be sure to share with the staff Safe travels to you and family.

"Improved 100%"

5
06/09/2016

This hotel has been completely renovated, and it is really nice now. It got the ''Best Western Plus'' designation, and I would not hesitate to stay there again. Beds are comfortable, breakfast is better. I use to avoid this hotel if I could, but not anymore. Would recommend it to anybody.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you Christine I am glad you liked what we did but we are not finished yet as we have more work to be done in the next year and a half involving landscaping and some reorganization and upgrades to the public spaces. I am sorry you felt you had to avoid my hotel in the past. Safe travels

"Great place!!!"

5
05/09/2016

Our room was very clean and amazing, we wanted to stay longer! The staff was super friendly and great. Trisha at the front desk was very helpful and great! Highly recommended, especially the executive king suite with jacuzzi tub ! Will be staying at other best westerns for the rest of our road trip!! :)

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I will be sure Trisha sees your kind comments. Thank you for acknowledging the efforts of the staff. I am glad you will look for Best Western for your future travel arrangements. Safe travels

"Labor Day Weekend Fun"

5
05/09/2016

We stayed at this facility over Labor Day weekend. The people at the front desk were by far the most friendly and helpful people I have ever met when checking in to any hotel. They seemed like they loved their jobs! They were so nice to us and knew exactly what they were doing! They greeted us every time we came and went and always remembered us. They didn't act like they hated being there. Also, this had to be the CLEANEST hotel I have ever seen. The lobby, our rooms, the hallways, everything was spotless! The beds were comfy, everything was perfect. I would stay here again without any hesitation.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments about the staff. we strive hard to create the proper employment atmosphere and each and everyone of them help create the right atmosphere. I will be sure to share your remarks with them. Safe travels to you and your family

"Check in not in time"

2
03/09/2016

I arrived early to warranty an upper floor room unfortunately it was not ready check in is at 3 pm is 3.30 and my room is not ready im a gold member of BW this is unacceptable I requested a late checkout to compensate the late check in and they denied

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
My apologies for not being able to have your room ready by 3 PM. We had a very busy weekend with numerous checkouts on each day. We try our best to meet our goals of having all 126 rooms available in four hours after a checkout time of 11 AM. There are many reasons why this may happen some of which we can control some of which we can't. I will look into why we were not able to get you into your room in time. The reason why we could not grant you a late checkout is the same reason we were unable to get you into your assigned room by 3 PM. Again I apologize for any inconvenience I may have caused you. Safe travels.

"taking student back to college"

4
03/09/2016

worked out well & was able to have our pet with us too.have stayed at the Inn several times. Always find consistent, friendly staff & atmosphere. The pool is nice. The breakfast is free & top notch. Easy parking.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your repeated stays while your student is attending College. I am glad you enjoyed your stay Safe travels!

"best stay ever"

5
01/09/2016

I love staying at this hotel. They have the best staff. The hotel is always clean and they do what ever it takes to make your stay comfortable. I slept like a baby..The bed was comfortable. The breakfast was good. The location is wonderful.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and kind comments about the staff Safe travels!

"Best Western in Plattsburgh, NY"

4
30/08/2016

Staff very friendly and professional. We stayed in a renovated room which was very nice and clean. Breakfast was good. Our stay was to take a break from a long ride home. Definitely a nice stay. Overall a terrific place - we felt very comfortable.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for staying with us on your trip home. I am glad you enjoyed breakfast. Safe travels

"They're willing to work with you - great front desk staff"

5
30/08/2016

My bicycle tour group stayed here, and I wanted to have a gathering in my room the first night, but they have a unique policy of only five people in a guest room at a time, claiming it was related to the fire code. However, they initially said it was a noise issue, and they switched the story when I suggested they just assign the adjacent rooms to other members of my group. However, they upgraded my room to a suite, so it all worked out. They have one of the best front desk staffs that I've ever run across. The breakfast was OK, but less than I was expecting from previous reviews. I got the pull-out sofa in our suite. Although they told me it was comfortable, it wasn't, and I needed to insert three blankets under my sheet - which helped a little.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your comments. Actually both the fire code and noise are reasons for the policy. I am glad we were able to find a work around for you to meet your request. I am sorry you did not like my complimentary hot breakfast. I would agree with you there are few mattresses that are folded three times and stored for most of their existence that are comfortable. I will be sure to pass on your compliments to the front desk staff. Safe travels!

"very comfy"

5
30/08/2016

We had a very pleasant stay here...very clean place and very friendly staff...felt right at home away from home....Had a very pleasant night sleep....We came from NYC to drop off our daughter to college but this stay made it feel like we were on a mini vacation....9overall we are satisfied we our stay..

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I hope your daughter enjoys her years at Plattsburgh State. Thank you for choosing to stay with us. Safe travels

"Great stay once again!"

5
29/08/2016

Have been staying here every few month visiting our son in college. Very convenient area, right by the mall, by bed and bath, lots of restaurants. Nice breakfast, great staff, clean rooms. Great service!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your repeat business while visiting your son in college. I will be sure to pass on your kind comments about the property and staff. Safe travels

"The best value in the area"

5
29/08/2016

From the people to the rooms, 5 stars. I hadn't stayed here in a while and was once again pleasantly surprised on the value. The hotel is located in a convenient location. Right off the highway and near many retail stores and restaurants.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your return stay. I am glad you continue to find value in what we offer. Safe travels to you and your family

"The best"

5
25/08/2016

I had a dog friendly room which led out to a courtyard for convenience . The staff were so friendly room was perfect and the 99 restaurant right on the property. Breakfast here was excellent real scrambled eggs and many choices. I really was impressed by this hotel. Good job staff you made this traveller happy !

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you could bring your dog. Thanks for your kind comments about the staff and property. Safe travels

"First BW stay for this business traveler"

5
24/08/2016

Clean room. Comfy bed. Great breakfast selection - which was clean also. Excellent location. Restaurants nearby for dinner too. I did not use the fitness center or pool, though they looked very clean and maintained. Outside seating area is a nice touch. There is a bike rack and bike wash too.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your comments. I hope you will consider us for future your future business travel needs. Safe travels to you and family.

"Good size rooms and clean"

4
23/08/2016

Whilst the rooms are good size and king size bed is massive. Breakfast is average with the breakfast room super small and if you planning to use the sofa bed in the room don't forget to ask for sheets otherwise you get a matress only. Staff is helpful and swimming pool looks massive.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and comments. The breakfast room does seat about 40 people and can get crowded. We do encourage people to use the Great Room adjacent to the breakfast room that adds additional seating as well as 20 outdoor patio seating when conditions allow. I am sorry you felt it was super small. We do not make the sofa bed on purpose because we want to be sure you know we are supplying fresh linen and will gladly make the bed for you. Safe travels to you and family.

"Beautifully-appointed rooms"

5
23/08/2016

For the reasonable cost of the room, we were pleasantly surprised at the level of service, décor, cleanliness, large swimming pool, and most-of-all, the bed and pillow comfort. The staff was phenomenal and ever-present if you needed assistance. This seemed to be a high-end hotel, without the excessive cost. There is a connecting "99 Restaurant" and a "Ground Round" restaurant a few steps away. Easy access to and from the Northway, shopping and the ferry.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and your comments about my property on TripAdvisor. Safe travels to you and your family.

"Bad customer service"

1
22/08/2016

I never had worst customer service. Because I worked at two hospitals, where the motto is” patients' always comes first”. I am sorry to say that my impression of Best Western is that it's a place where customer service agent comes first. We booked Best Western through Hotwire and due to traffic delays and other things, it took us almost the whole night driving to reach the hotel at 6A.M. We had two rooms for two families (four adults and 3 kids). The desk attendant looked at our reservation and said that “we have cancelled your reservation at 4am (our policy) as you did not call”,(Hotwire mentioned that you didn't need to call). We hoped to reach between 10pm to midnight. She repeated multiple times that “we are late and booked through Expedia/Hotwire”. She was ready to send us off. She had no idea how to deal with customers and I am not sure how she got a job where you need to show respect and compassion towards the customer. If you guys can imagine and try to put yourself in our situation, you might realize that how helpless you feel when you just want to relax for few hours (especially the kids) before going on the next leg of your journey. However instead of that here we have to convince the hotel front desk that we need to get our room for which we have already paid. She is sticking to her line that she can not do anything. One thing over the years that I have learnt in dealing with customer service agents, is that being nice get the job done, better than anything else (you catch more flys with honey than vinegar). However, I was dealing with opposite as I am being blamed for everything as we envisioned being late for our journey. Anyway, I kept my calm and asked her to call the manager on duty, she resisted saying I do not know who to call (she does not want to show her inexperience). This keep going on and after some persistence she called somebody and it took her less than a minutes to get our room. I told her that you almost turned us away and her response was that “you should be happy that I got a room for you”. Again giving the impression that she did a favor to us for getting us a room. I can say for sure that if I have a business, she will be the last person I will put to deal directly with customer service. Additionally we asked for the copy of rules of room cancellation as we looked for it on the Best Western website and could not find anything regarding late arrival policy. Specifically, we could not find a 4am policy. she said I do not have it, you can find it online. During our checkout, we asked the reservation desk about their policy for late arrival. The gentleman said that we automatically check guest in after a certain point. We explained it to him about what happened in morning and he said that sorry she is still under training. I am sure many businesses will never leave any trainee alone in charge of customer service. It's like saying that sorry the driver hit you, he/she is under training. Can you leave a driver with learner permit alone on the road? There is always an experienced person next to him to help in driving. The front desk was still like “ it happens what's the big deal”. I hope this is an exception and not a rule of customer service at Best Western. We were disappointed will be an understatement. Irony is that we paid extra for this hotel reservation to get a better customer service.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
We respect your right to post your thoughts and opinions but completely disagree with your allegations. The facts are that you made a reservation with an advance deposit for the evening of 08/20 and did not arrive until 6 AM in the morning on 08/21. No phone call advising us of your late arrival was received. We did hold the room for you but because the night auditor had closed out the business for the day of 08/20 at 4 AM she closed the day as if your room was occupied and scheduled for departure at 11 AM as this is our check out policy. Which by the way is the standard protocol for all hotels who operate on a property management systems. Because this was her first night audit after training she called a staff member who explained to her how to override the system to allow her to check you into the room reserved for you. She was able to get this accomplished despite extremely aggressive comments by your party and felt very much intimidated and threaten. I support the staff member completely in trying to deal with your frustrations. It is unfortunate we were unable to discuss this reasonably at the time with you and I was alerted to your threat of placing this comment social media which is certainly your right to do so. Safe travels

"One Night Family Stay in August"

4
22/08/2016

We stayed at this hotel as we were visiting friends at Twin Ells Campground, which is about a 10 minute drive away. Check-in was relatively fast, even though there were several people checking in at the same time. The staff at the front desk was very polite and organized. The hotel can be a bit deceiving as it's actually extremely large inside! The hallways seem to go on and on, which provided a bit of humour... we felt like we were in the movie The Shining and would never arrive at our rooms! The hotel accommodated our request to have side-by-side rooms, which were very clean. The hotel is a bit older but overall very nice and family/pet friendly. Continental breakfast was surprisingly better than we expected; lots of hot options and a make your own waffle station. Overall, a great stay. We would definitely stay here again if we're in the area.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your comments and for staying with us. we just completed renovating 72 rooms and will complete the renovation of the balance 52 rooms in the coming fall and winter. I am glad you enjoyed your stay. Save travels to you and your family.

"great hotel - very central"

5
21/08/2016

I have stayed at this hotel many times over the past 30 years. This time my wife and I had a poolside room with our daughter and grandchildren. Couldn't be better, we were able to sit at the poolside table all the while the kids were in the pool. Rooms are comfortable and clean, breakfast is very good

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you were able to enjoy your daughter and grandchildren at a poolside room. Thank you for your kind comments. Safe travels!

"Very comfortable, great staff!"

5
21/08/2016

I stayed here for several days for business and was very pleased with everything about this hotel. The room was clean and comfortable. Good wifi and plenty of power outlets for laptop and phone. Breakfast was the fairly typical hotel breakfast, but was kept hot and replenished by the excellent work of the breakfast staff, Carla. The front desk staff were all friendly and helpful with a special shout out to Gabby for her extra efforts to find a room for me during a very busy weekend. I would definitely stay here again.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments and for acknowledging Clara and Gabby. I will be sure to share your comments with them. Safe travels to you and your family

"They make being away from home easier"

5
19/08/2016

The folks at this hotel could not be nicer. They seem to genuinely care and welcome you like family. Clean and comfortable rooms. Can't ask for more. It's in a very convenient location, and has one of the best hotel breakfasts I have ever had.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Good morning Shireen, I hope your travel home was safe and quick. Thanks for acknowledging the staff's sincerity they really understand they are professionals in the hospitality industry. Safe travels!

"One of the best!"

5
17/08/2016

As a member of the best western rewards program, we have stayed in many... This one is one of the nicest. The room was very clean, linens new and the staff very friendly. A nice large inside pool. Continental breakfast very good! A nice location if you are heading to Canada or over to Lake Placid.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments and being a member of Best Western Rewards. I will be sure to share your comments with the staff Safe travels!

"Jim Hobbs"

5
15/08/2016

This is a wonderful, relaxing hotel located close to the Northway. It's a few minutes from Lake Champlain and all of the fun activities the region has to offer. You will be greeted by courteous, friendly, and superbly helpful staff like Gabby and Dustin. Their breakfast is one of the best I have seen in my travels- who else has almond milk, in addition to a full assortment of fresh foods? Then, you can relax in the hotel's large pool, exercise room, and lounge. Two first -rate restaurants are a short walk away. This may sound like it, but my words are not paid advertising!?? I guarantee you will enjoy your stay - really! I am a college professor who comes to the North Country often, and this is the best deal in the region.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay at my Inn. I appreciate the feed back about Dustin and Gabby we are fortunate to have them with us. I will be sure to pass on your comments. Safe travels to you and family

"Clean room, friendly staff"

3
14/08/2016

Spent the night hear after a wedding. The front staff person was very friendly and helpful. There was a problem with hornets near our room, which was explained before checking in. They offered to upgrade us to another room if we wanted. We were just spending the night so it wasn't a problem for us. The room did smell a little moldy when we first entered. Room was clean and neat, just what we needed for the night. The breakfast was good with lots of choices.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. I will look into the smell but I think it is associated with the adjacent indoor pool in that wing. There are 12 poolside rooms that open onto the deck of the indoor pool. Thank you for your stay and safe travels

"Great hotel"

5
14/08/2016

We always stay here on our annual visit to and from Canada. It's in a wonderful location with lots of stores and restaurants, immediate access to the NYS Thruway.. Staff is attentive and professional, rooms large and clean, pool is wonderful.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for using TripAdvisor and for staying with us. Travel safe!

"The "Plus" in Best Western"

4
13/08/2016

Our first experience in the superior brand of Best Western. Definitely a worthwhile Plus. Room amenities were superior, bed and pillows top grade, and staff eager to make you feel the "plus". All the Best Westerns should upgrade to plus. I will look for this brand in the future.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you Linda for your kind comments. I am glad you enjoyed your stay. Safe travels to you and your family

"Another great Best Western"

5
06/08/2016

I decided to stay here after a few days in Lake George and this was a wonderful place. Everyone was really nice and helpful and it's a great property. I had a nice clean room that was really comfortable. I also have a pet allergy and the staff really cared and made sure I was okay. That's superior service. I will definitely be back.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Good morning Joe, Thank you for your kind comments and your stay. I will be sure to pass on your compliments. Safe travels!

"Mountain Visit"

5
04/08/2016

Convenient location just off the highway, with quick check-in, wonderful full breakfast. There are two choices for handy restaurants near by. Wifi is excellent, rooms a large and comfortable. The location is near many attractions.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and your visit to the Adirondack Mountains and Adirondack Coast of Lake Champlain. Safe travels!

"Very nice, reasonably priced hotel"

5
02/08/2016

The staff was courteous and efficient and the complimentary breakfast was fine. Having a restaurant connected to the hotel is a great benefit and this restaurant has good food and excellent service. Overall this is a great hotel for the price.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your comments> I will be sur eto pass on your compliments to the restaurant. Safe travels

"Visiting friends"

4
02/08/2016

Chosen because of its close proximity to shopping centres. Request for room on second floor was accommodated. Easy access to Interstate Highway. Breakfast was quite substantial with a good variety. Adequate parking in close proximity to building. Air conditioner was noisy. lighting in washroom always activates ventilation fan with the noise being annoying. Have stayed at the hotel previously and have always enjoyed my stay.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your repeat business of the years. Safe travels to you and your family

"Great Place to stop, has everything you need"

5
01/08/2016

We travel to this area a few times a year and would not consider stating any place else. The rooms are ALWAYS very neat and clean. The staff at the front desk is always professional appearing and acting and will assist you in any way possible. There is a choice of two rest. a grounf round and a 99 attached to the building which is our favorite. Both are very good and serve reasonable priced food that is very good. The indoor pool is clean , well maintained and has some rooms that are poolside with tables. The breakfast is certainly adequate and included in the price. Other than a five star, 400.00 a night room, I can't imagine a better place to stay.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your extensive review and compliments I will be sure to pass on to the the staff. Safe travels!

"Will Be Returning"

4
29/07/2016

My husband and I traveled to Plattsburgh to visit a nearby attraction and to do some shopping. We choose the Best Western because we wanted to stay somewhere with a nice clean pool. This hotel was one of the only hotels with good reviews of the facility and its amenities. I was bummed that there isn't a hot tub on site but we were able to rent a room with a jacuzzi tub in it. And it was worth every penny! The jacuzzi was awesome. The room was nice and clean. In fact it smelled kinda like fresh paint when we arrived. It wasn't overpowering or anything, just had a nice "new" clean scent. The only thing I didn't like about the room was the lighting. I like a nice bright room, but I guess maybe others don't prefer such. The front desk associates were very friendly and welcoming. The continental breakfast was good and reasonable. I have a limited diet and was still able to eat and be satisfied. The only reason this review isn't getting a 5 star is because of an issue with the pool. The pool itself was clean and looked well kept. Maybe a little too well kept... As soon as we walked in, it was very warm and the smell of chlorine was strong. Once in the pool, it was a great temperature and look super clean, the water was like salt water! I couldn't enjoy a good swim because I could stand getting the water anywhere near my mouth. All you could taste was salt water. I assume it was due to the chlorine. Maybe they used too much. I am not sure what happened and I honestly forgot to mention it to the desk before we left. Other than that, I loved everything else about the place. I just really hope next time we go the pool isn't as "salty" and we can enjoy it a little more.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your extensive comments about my Inn at Smithfield. The reason for the lack of a public hot tub is for safety. Unfortunately it has been my experience that not all adults supervise their children properly and maintaining proper sanitation in a public hot tub is a significant challenge. The pool water sanitation levels are measured constantly by a disbursement system that ads the appropriate chemicals necessary to maintain pool sanitation levels and pool clarity. We also check and record the water chemical and temperature readings three times a day and send those results to the NYS department of health monthly. I will be sure to check those readings recorded during your stay. I am glad you enjoyed your stay

"Great stay"

5
28/07/2016

Would highly recommend this hotel to anyone! Room was very comfortable. Hotel staff very friendly. The indoor pool was fantastic! And it stays open til 11:00 pm. Just what we needed after a long travel day!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed the pool and your stay. I hope you took some time to visit the Adirondacks and Adirondack coast. Safe travels

"easy access great location"

5
26/07/2016

this motel is close to the Northway/ Interstate 87 and convenient to gas and restaurants. Good pool and quiet areas. Internet service is strong . Close to Montreal and Ausable Chasm, Lake Placid Lake Champlain and Ticonderoga.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for staying with us. I am glad you were able to see the Adirondacks and Adirondack Coast. Safe travels

"A Mac Neill"

2
25/07/2016

DIisatisfied......played games with room rate......felt we got screwed over......not happy.....room and breakfast was good but checkout time the rate changed from the original rate quoted...finally got 10% discount but still was not the originally quoted amount...

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your comment and I am sorry you feel that you were not treated honestly. Your daughter originally booked 4 large two room suites isolated with separate keys from the balance of the hotel. She did this to insure privacy and we do offer a reduced rate of $199.99 when that occurs. She was advised and accepted that in our agreement that if one of those rooms were released from the wedding block the rate would return to the normal rate of $249.99. A few days prior to your arrival she called and advised us to cancel one of the four suites which we did and advised her the rate would revert back to the original rate for that suite. She accepted that. The suite released was not rented that Friday night. I understand you were upset and I am glad our staff offered you and you accepted a 10% discount. I am sorry you feel I "screwed you" but our staff followed the policy and reacted appropriately to your concern. Safe travels to you and your family.

"very nice but noisy"

4
24/07/2016

Best Western was tip top, rooms large although lighting wasn't too great, nice outside sitting area & indoor pool. Breakfast had a wide to choose from. Staff was exceptionally pleasant & efficient. Only complaint was with the noise you could hear in the room from the hall. Luckily it was not an issue during the sleeping hours but was quite annoying in the late afternoon (many kids just being kids) 99 Restaurant walkable under cover if weather is bad, excellent dinner

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and comments. I am glad you enjoyed your stay Safe travels

"Very nice stay"

4
24/07/2016

We stayed here after visiting Lake Placid, this is a nice hotel and the desk clerk was very nice, the room was comfortable and clean, there was a very nice pool area with a large pool and a several games in an area near the pool, the breakfast was adequate

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and visit to the Adirondacks and the Adirondack Coast. Safe travels to you and your family

"Another great stay at BW in Plattsburgh!!!!"

5
20/07/2016

This is our second stay at the Plattsburgh BW, we were here first to visit the college and now came again for orientation. We will only be staying at this location when visiting our son in Plattsburgh college. It is clean, affordable, located well from restaurants, malls, school. Great staff all around, helpful, friendly, patient. Excellent breakfast included (eggs, bacon, cereals, waffles, bagels, etc.)

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments. I am sure your son and you as parents will be pleased with PSU. I will be sure to share your comments with the staff. Safe travels to you and family.

"A Pleasant Stay"

5
18/07/2016

We stayed here overnight on a trip to the White Mountains. Very friendly staff and the hotel overall is guest focused. Excellent room and it was very clean. The young man at our check in accommodated upgrading us to a king size bed room for a nominal fee. The full breakfast in the morning was excellent. Check in and check out were hassle free. We would recommend this hotel and a key point for us is that it is motorcycle friendly.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I hope you enjoyed your ride through the Whites. I assume you went on the Kangamongus highway which is really stunning in the fall. Safe travels

"A great time for our group of students."

5
17/07/2016

The Best Western Plus was great experience for myself and the 40 students I had. For starters the location is great. It is right off the freeway. There are plenty of restaurants and a Target nearby. Now for the rooms, they were great as well. The rooms are the standard double beds. One of the big highlights is the huge pool. This was great for our students to play for a couple of hours. Also, the free breakfast provided was good as well. The staff was friendly and very accommodating for our group. It was a pleasure to stay there and recommend it to anyone looking for a stay short or for a long stay.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I appreciate the time it took to do a review on TripAdvisor of my hotel. I am glad your students enjoyed the pool with 40 students you needed the size of our pool. Thanks for acknowledging the staff. Safe travels to you and your group.

"Reliable and Friendly"

4
17/07/2016

All the amenities you depend on without excess frills. Just beware the really firm mattresses. Simple, hot breakfast included to start your day, plus an attached restaurant and a second within walking distance. This hotel is equally good for business travelers or families.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your review and business. Safe travel!

"Great stay"

5
17/07/2016

Want to work up in Plattsburgh stayed at the Best Western Smithfield place is really nice rooms are nice a lot of renovation was done the pool area is very very nice there's a restaurant attached to the end of the building the people at the desk were very polite outside of the buildings well-kept also would recommend it for families vacation and business

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Your extensive review and comments are greatly appreciated. Thank you!

"Amazing stay"

5
17/07/2016

If you want to relax at a clean place. With a good breakfast. This is the place for you. Everything is very close bye. Walking distance. The staff is very helpful and chearful. You will not regret your choice.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your kind comments. Safe travels!

"Extremely pleased "

5
14/07/2016

My stay at the best western was probably one of the best stays I've had in a long time. The staff was absolutely welcoming and extremely helpful, especially Tricia, Gabby, and Dustin. Also the rooms were extremely clean and past expectations. I can't wait to come back and stay here again. I recommend this hotel for anyone staying in Plattsburgh NY.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Ii means a lot to our staff when they are acknowledge by our guests. Thank you for acknowledging Gabby, Dustin and Tricia I will be sure they see your comments. Safe travels

"Great pool"

5
14/07/2016

Comfortable and quiet. Gorgeous indoor pool with adjacent patio for relaxing. Typical free breakfast buffet with eggs, bacon, and waffles. We stayed two nights on our way to Montreal, and we enjoyed the area around Plattsburgh.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I hope your visit to Montreal was pleasant. Thanks for staying with us. Safe travels!

"Courteous and friendly staff, great pool, clean rooms"

5
14/07/2016

This was our second stay here while visiting family in the area. The staff is very friendly and helpful - they make you feel like they are happy you are staying there! The room was large and super clean. The pool is huge, which is why we choose this hotel! It is clean and the perfect temperature, too. Well situated in the heart of many restaurants and shopping - Ground Round is right behind it and 99 Restaurant is attached. The mall is a hop, skip and a jump away, too!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay at my facility and the surrounding area. Thank you for noting the staff Safe travels

"Pricey but very comfortable!!"

5
13/07/2016

Although we didn't arrive until nearly 8pm we were able to get a room. I called the online number to book the reservation after several of the other hotels in the area were booked. It was pricey at $160 but we took the room. Super nice room with a balcony overlooking the indoor pool. The mattresses were very comfortable. We left early in the morning so didn't really get a chance to enjoy the stay but it definitely was a nice room. My only complaint would be the television not having many channels. Also, not sure if there was an elevator or not. We had to take the stairs.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay I am glad we had a room available. We do have an elevator that serves 48 of our 126 rooms, however the section of the hotel where your room is is limited to stairs only in that two level wing. Safe travels

"Wedding"

5
12/07/2016

Great Hotel. Staff was wonderful, helpful, courteous, and pleasant. The breakfast was delicious , good choices. The pool was clean, good temperature. The game room had a good amount of games to play. The rooms were clean, bathroom good size, gave a lot of towels if needed, and internet was great.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your extensive review and acknowledgement of the staff.I will be sure to pass it on to them. Safe travels to you and your family.

"set a high standard"

5
12/07/2016

Best experience yet with Best Western property. We enjoy a pool visit when traveling. Would return to Plattsburgh at this property even in the winter. Especially attractive to be close to Interstate and nearby restaurants.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and kind comments. Safe travels

"Very Comfortable and accomodating"

5
11/07/2016

We were attending a nearby reunion so we did not use a lot of the services offered. However, the pool looked very inviting and large; we were sorry to not have time to use it. We felt safe on the grounds and general location.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I hope the next time you visit you have time to enjoy the balance of our facility and the area. Safe travels

"Great Stay"

5
11/07/2016

The Best Western at Smithfield has been a very nice, clean, friendly place to stay. My wife and I along with a group of people, have stayed here numerous times over the years, for wedding that were in Altona. It has always been clean, and updated. The staff are all very friendly. The food is good and the rates are very reasonable.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
It has been our pleasure to have you and friends as a guest over the years. Thank you for your nice words. Safe travels

"Great place to stay, especially as a group"

5
11/07/2016

Has everything you need right on its campus. It's relaxed and has lots of space for groups to hang out and visit. We used the handicapped room which was large, convenient to all facilities and to the handicapped parking. The pool is handicapped accessible too.

"Wonderful Service"

5
08/07/2016

Wonderful Service as usual! We come every summer and stay a couple of week.We feel at home when we finally arrive from Florida. Even the dogs love it! The 99 is a great place to eat and so convenient! The owner always has time to stop and chat a bit. Very friendly,pleasant man! We look forward to our next visit!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
It was great to see you and catch up. You sure brought some of Florida's best weather with you. Safe and enjoyable travels home!

"Good, not spectacular, hotel convenient to airport"

3
05/07/2016

Only 10 minutes to the airport (one exit down the interstate). Hotel was not spectacular, but it was a solid mid-range hotel, was quiet, and is a good option if all you're doing is catching a morning flight out of Plattsburgh. The location itself isn't very exciting - we found the town to have some cool/quaint restaurants and shops, but this location is car-dependent to get to any of those places.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for staying with us and I am glad you enjoyed the downtown restaurants and shops. I hope you have time to enjoy the Adirondack Coast, Adirondacks and Lake Champlain basin. Safe travels

"we were flying out to Orlando"

5
04/07/2016

Our stay is only for one night for two rooms on our way to Orlando Florida, the hotel was convenience for our stay, rooms was clean staff friendly.the facility was very good with indoor swimming pool, and the breakfast was very good, we will use this hotel if we are in the area again.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I hope your visit to Orlando exceeded your expectations. Thanks for staying with us.

"Very Nice Stay"

5
02/07/2016

We recently spent the night in Plattsburgh and were very pleased with the Best Western Plus The Inn at Smithfield. Its location provides easy access to all of the greater Plattsburgh area. Our room was clean and very comfortable and the Inn provided one of the best breakfasts we found during our entire trip. We would stay here again.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and breakfast. Safe travels to you and your family

"I'll Bet there are Better Choices in Plattsburg, NY"

3
29/06/2016

The Best Western in Plattsburg, NY is only an Average hotel. The rooms are nice enough, the breakfast was fine, and the property is adjacent to two restaurants, easily in walking distance. The biggest problem is the HVAC system. It comes on with a mighty "BANG" and runs extremely noisy. After the system woke me up for the third time, I laid in bed and listened to the HVAC come on in other rooms all the way down the hall. I cannot believe a hotel would invest in such a HORRID HVAC system. In addition to the HVAC system, this hotel has hollow doors and no door sweeps on the bottom edge of the door. You might as well ask guests in the hallway to come into your room and hold their conversations in your room.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your previous comments about my property on our internal surveys. I am sorry your were disturbed by the HVAC units known as PTAC units in the rooms. Unfortunately some are louder than others. Not all people are as sensitive but I am sensitive to your concerns and replacement units are purchased with trying to reduce that actuating sound as much as possible. Our doors are not hollow but are constructed out of solid wood. All walls are fireproof insulated concrete block walls. I am sorry you feel the way you do about my property. Safe travels to you and your family.

"Pleasant & comfortable stay"

5
27/06/2016

We always stay at the Best Western at Smithfield when we go to Plattsburgh & find it very pleasant. The staff is very courteous & helpful. We love to visit there, our stay is always a pleasure! It is convenient to restaurants & shopping & makes it a pleasant getaway from home.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your repeated stays over the years. Safe travels to you and your family

"great staff"

5
25/06/2016

I visited with my elderly mom who had had a stroke. The staff went above and beyond to assist in all our needs. When the bed was to high they brought in a step stool. No matter what I needed they were there to assist. I work in a hotel and I was expecting a good experience but they went above and beyond. We enjoyed our stay and would definitely stay again. Thank you to the staff for all your help with my mom and I.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I will be sure our staff sees your very kind remarks. To have you as a hospitality professional acknowledge them means even more. Safe travels to you and your mom.

"Always a pleasure, always clean"

5
16/06/2016

I stay here for work on a regular basis. The people are nice. The place is clean. Beds are comfortable. If you need anything, they will always try to make it happen. The woman who works the breakfast area has been around for many many years and she clearly takes pride in her job. Always makes the breakfast experience pleasant.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I will be sure Clara receives your compliments. Thank you for acknowledging her Safe travels to you and your family

"Nice stop in Plattsburgh"

4
15/06/2016

We have stayed at the Best Western The Inn at Smith-field several times both for medial appointments and pleasure. The rooms are clean and comfortable, complementary breakfast excellent on site Restaurant (99 Restaurant) handy, reasonable and good selection

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your comments and I hope that there are more pleasure stays than medical ones Safe travels

"Our 25th Anniversary"

5
13/06/2016

We travel quite a bit and wanted a change from our usual Plattsburgh, New York hotel. I looked into the Best Western and liked what I saw. Although it's pool area does not have a hot tub or sauna, it was big and very clean. I always travel using either my CAA or government discount and have never had a problem. However, Best Western apparently does not recognize Canadian government discount they do recognize government but Canadian was not clearly mentioned on the site) When we arrived and faced the problem, the manager offered us a comparable rate to our usual hotel and when she overheard us talk about going to dinner for our anniversary, she upgraded our room. Very nice customer service. Yes. We'll go back.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your extensive review of my Inn. Yes we do follow the rate rules in place for various rate plans. If we start making exceptions we will all be very confused. We can usually find a work around and in this case we did and I am very happy that we were able to upgrade in addition to that. Safe travels!

"A+"

5
12/06/2016

Staff was extremely friendly, rooms where clean and in new like condition, very nice indoor pool with small game room, nice restaurant attached to the best Western and most everything you need with in walking distance..

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and comments on TripAdvisor I will be sure to share with staff. Safe travels

"Nice Property"

5
10/06/2016

Property was clean and newly decorated. Staff very accommodating (down to mailing a thumb drive I had inadvertently left behind). Room was clean, comfortable and quiet. This will be my go-to hotel for Plattsburgh area business.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad we found the thumb drive for you. Thanks for the compliments I will be sure to pass on to the staff. Safe travels

"Excellent Inn in Plattsburgh"

5
09/06/2016

This is a very clean, well-kept inn. staff was friendly and helpful at check-in. Includes a nice breakfast in a large room with plenty of seating.. We stayed three nights while exploring the Adirondacks and visiting relative in the area. Large indoor pool, laundry facilities, microwave/refrigerator, interior corridor access. We have no complaints at all and recommend..

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments and review of my Inn. I hope you enjoyed the Adirondack Mountains and the Adirondack Coast. Safe travels to you and your family.

"Excellent BW with outstanding attention to detail"

5
08/06/2016

This is a well run BW where you'll find the excellence in the details, including a wonderful attention and a smile to every response they give you. The breakfast "hot" meal, complimentary, is outstanding. This hotel is a great example of excellence achieved thanks attention to detail.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your compliments. I will be sure to pass this on to the staff. I know they as do I take great pride in being in the hospitality industry. Safe travels!

"overnight stay"

5
02/06/2016

It's really hard to find pet friendly hotels. We have a dog that travels every where with us. I looked up hotels online. And found this one which is pet friendly. It was a nice hotel. Large pool. And plenty of places around to eat.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you could bring your dog with you and hope he enjoyed the dog biscuits at check in. Thanks for your stay Safe travels

"Business Trip"

5
01/06/2016

Business trip for interview for a contracting position. The duration of the interview was extended and after hours leaving me to look for a nice place to stay. Thank you very much for having great staff and accomadations.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I will be sure to pass on your compliments to the staff. I wish you the best in the interview process and hope you are successful in securing the position.

"Great Place to stop"

5
31/05/2016

This Best Western is an excellent place to stop in Northern NY.The rates are very reasonable, the motel is very clean and modern. I have stayed there often and as a whole the staff is super courteous, friendly and helpful. I don't recall every having a problem. The rooms are always clean and nice.The indoor pool is very good and open reasonable hours. The morning meal is presented very nicely and has many items. There is a .99 Rest. attached and it is a good, fairly priced place to eat. I would recommend this motel to anyone in this area.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your extensive comments and acknowledgement of the staff. I will be sure to share with them. Safe travels

"Military rate not available for canadian veterans"

4
30/05/2016

Nice hotel and pretty happy with everything except for the fact that I was refused the rate that I had booked on the canadian Best western website. Military rate is not given to Canadian. I guess we did not go to the same wars! hard to understand.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am sorry I disappointed you in not being able to offer the military rate. I follow the rate policies of Best Western International to provide consistency to our staff and guests. Our General Manager contacted you with this information as to our policies: I apologize for the miscommunication regarding the government rate. However, we do not honor the Canadian Government Rate as the documentation required to give the rate is for official business only and that has to be documented by a Canadian Government Agency. The Best Western booking site for our hotel says government and government military and if you look further it is for federal and state government. The Canadian Government Rate is a separate labeled booking rate and it does not appear on our website as we don't offer that. I have spoken with Best Western prior to this and requested if we could put a statement that it is US Government rate only but that is not an option on the site. We apologize for the confusion on that and I will continue to work to see what they can do on our website I also noted that our front desk staff offered you the Canadian Parity Rate (CPR) which in effect gave you a 20% discount on your stay. That is our rate plan which we can modify at will that recognizes the issues with exchange rates. Thank you for your kind comments and I am sorry you do not feel we recognize your service. As a veteran myself I thank you for your service.

"Great place if your riding a motorcycle through the area"

5
28/05/2016

Stayed there on a bike trip. Place was very accommodating. Had a bike wash (Did not use it) they gave us some chap stick and a microfiber towel, thought that was a nice gesture. Best thing is that it has a restaurant and bar..Food was good and people were nice, I would recommend it whole heartly.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your business and comments on TripAdvisor. Hope your ride through the Adirondacks and Green Mountains are safe and dry. Safe travels

"Very Impressed!"

5
25/05/2016

I am always skeptical of hotels I haven't previously visited, but was sincerely impressed with my stay. The price was reasonable, so that was a good start. I was pleased with the interior of the hotel once I got inside (newer carpeting in the hallways, stylish, everything smelled good). My room was great. Very modern, could tell it had recently been redone, everything was spotless and there was no damage. I am a nut about cleanliness and was very pleased. I had a microwave and minifridge, which is great, and I was happy with the bed (comfortable and the linens were pristine, not a mark or a hair to be found). And, what's more, I was surprised to have such an amazing, full breakfast! So much so that I was late to my meeting! Eggs, bacon, yogurt (full cups, not mini ones), regular-sized bagels and muffins (not minis), great pastries, could make your own waffles, juice, good coffee, etc. I felt so pampered, and at a Best Western! I would 100% go back, and will again when I travel for business there.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for the extensive review of my property. I will be syre to show it to the staff. I appreciate you acknowledging their efforts. I look for to having you stay with us in the future. Safe travels!

"Excellent Customer Service"

5
24/05/2016

I was here for a wedding from 5/19-5/23 and all the staff were so friendly and helpful. Enjoyed the free breakfast and coffee, as well. Nice location near shopping and restaurants. Will definitely go back to this hotel when I travel to Plattsburgh.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay at the Inn and the wedding you attended. Thank you for your repeat business. Safe travels!

"Great Place to Relax"

5
23/05/2016

The Best Western Plus is our choice to stay whenever we are in Plattsburgh. Rooms are very nice and clean. The staff is great and the BWP is located near all the great shopping and eating spots in Plattsburgh, NY. We will definately be going back....soon!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your support over the years. I will be sure to share your comments with the staff. Safe travels to you and your family.

"Great stay very please with customer service."

5
20/05/2016

Enjoyed very much especially customer service for me it is very important. Excellent breakfast. She upgrade me very happy of the room. Even the weather was not great I really had a great time at Best Western Smithfield. Very clean.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks so much for your kind words. We will work on the weather for you next time. Safe travels

"Our stay at Best Western in Plattsburgh, N.Y."

5
18/05/2016

Service was prompt and courteous. Rooms were immaculate. I liked that the remote control was cleaned. Breakfast was typical of hotels which include breakfast. All employees were easy to approach and very accommodating.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am happy that your stay was as you described. Safe travels to you and your family.

"Well-run property with an excellent staff"

5
18/05/2016

We stayed at this hotel on our way to and from Quebec from the NYC region. Both times we had an excellent experience with comfortable beds, peace and quiet, excellent food at the hotel restaurant (99 Restaurant and Pub) and good, solid breakfasts that were included in the hotel bill. Also, I left behind a bag with picnic materials on our first visit and much to my delight when I asked about it - no name was on it and there would not have been a way to trace it to me - when the helpful clerk at the front desk looked through their lost and found materials there it was! You cannot find better service anywhere. Also, though we didn't use the indoor pool, we looked in and the hotel has a large, comfortable pool area and a group of children were having a grand time using it when we were there.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you so much for your kind words I will be sure to share with the staff. I am glad we found the bag containing the picnic materials. We hope you enjoy the picnics this summer. Safe travels

"Always a Pleasant Stay"

5
17/05/2016

We come to Plattsburgh to help our Daughter Move back Home and to just visit her while she is attending College here. We used to Stay at another Hotel and I am so glad we switched to Best Western! Will Never Stay anywhere else!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for giving you an opportunity to host your stay. I hope your daughter enjoys her years at PSU. Safe travels

"Great place to stay"

5
15/05/2016

I have a son in college in the area and I have stayed at this hotel about 6-8 times in the last two years while visiting him. The hotel staff are awesome and the rooms are always clean and inviting. The staff here go above and beyond to make you feel welcome and comfortable. I would most definitely reccommend this hotel to all.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you so much for recognizing the staff. I will be sure to share it with them. I hope your son is enjoying his years at PSU. Safe travels!

"pleasure staying here"

5
10/05/2016

Caring staff at check in, always enough help to make the check in flow good.The eds are top of the line, Very clean everywhere. The best variety of breakfast items - bar none.Big clean pool and exercise room. Hard to imagine a hotel experience better than this one.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your kind comments and for staying with us. I am glad you enjoyed our amenities that we offer. Safe travels to you and your family.

"Best stay everything you need in walking distance."

5
09/05/2016

I have stayed here many times for business. Best hotel for cost and location. Exterior should not deter you from staying here rooms are being updated. I stayed in an updated room and was very pleased. Very quiet place to relax, Unless you go pool side. Children seem to have a great time in the pool. If Plattsburgh is where you will be for a night or a week stay here its worth it. Not to mention the 99 restaurant is attached to the hotel. I have never had any problems with the food and service there. I stay here single so I ate at the bar, very friendly Bartenders, TVs in every direction.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind remarks and for staying with us. I am glad you enjoyed our renovated rooms and facilities.

"Best Western Smithfield"

4
06/05/2016

Clean, pleasant place to stay. Decent breakfast. Close to where we had to be. Friendly staff. Bed was comfortable as was the room. Found out that there is no sofa pullout in a single queen room and can't have a rollaway in there. Really only complaint is the soft water in the shower.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for the comments and your stay with us. I will have the water tested for softness as we use a water softener. Thanks for bringing this to my attention

"Weekend stay with family."

4
25/04/2016

The rooms are clean and comfortable. The pool is large and warm. There is a good variety of breakfast foods included in the rate. There are two restaurants on site, which is very convenient. The mall is directly behind the hotel.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and our amenities. I also appreciate the use of TripAdvisor and the feedback provided. Safe travels!

"Friendly Plattsburg"

4
25/04/2016

Well spent a GOOD Friday night in B.W. Plattsburg. Friendly and courtly service and helpful as well. Will return in th summer to take more shopping and see perhaps a good movie. Cinema is only$6.10 during the afternoon, 7 DAYS a week. Breakfast, as most B.W. is salty and salty. The eggs are not really eggs you find at your grocery store. Powdered and runny. No bacon but sausage are not long but round, like a hamburger. Salty as well. The coffee, being Medium roast was ok. considering we like DARK roast ,EXTRA BOLD. NO cream , of course, Half and Half.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for using TripAdvisor and for your stay with us. We do not use powdered eggs but we have made a change in our egg preparation and service which has had some very positive comments since the upgrade. We alternate between bacon and sausage on our breakfast. Thank you for your input and safe travels!

"A Suprising Gem"

4
22/04/2016

This BW is exceptionally clean, recently renovated and more floors are being renovated, but it is a great 4star at 3 star pricing, it is so much better than nearby properties. Greatly enjoy my stay, I am a tough grader, but I give these folks a solid A.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your compliments I will be sure to pass on to the staff. Most of all I am grateful for the way the staff keeps the Inn clean and friendly. Safe travel to you and your family.

"Like a comfortable pair of shoes"

4
20/04/2016

Stay here when traveling to Plattsburgh. Tried many hotels on Rt 3. This is by far the best value. Hotel is clean, rooms are comfortable and the breakfast is always great. The staff is always friendly and helpful.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Nothing better than a comfortable pair of shoes. Thanks for the compliment and I will be sure to pass on to the staff. Safe travels!

"Family Friendly Accomodations"

5
20/04/2016

Indoor heated pool was wonderful and my daughter and her younger siblings enjoyed during both evenings of the stay. Breakfast buffet was well stocked and available before the posted time of 6am. Front desk was helpful too. I would highly recommend this hotel...I have stayed at 2 other hotels in Plattsburgh and found each to be inferior in almost every way.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you so much for your comments. I will be sure to pass on your comments to the staff who are responsible for the impressions you have of my property. Safe travels to you and the family.

"Excellent Stay!"

5
18/04/2016

We stayed at the Best Western the first time. We came here for an open house to a college "Plattsburgh" for our son. This stay was immaculate, clean, friendly and very nice over all. Check in was fast and friendly. Rooms were immaculate. Breakfast was fresh, clean, included eggs, waffles, great coffee, bacon, muffin, yogurts, everything for everyone I would say. Fitness Center and the pool were great, I used my AAA discount and the rate was unbeatable. If my son accepts to go to Plattsburgh college, this will be our only hotel that we would consider staying at. (Bed and pillows were very comfortable, interesting....I have an allergy to hotel sheets and pillows, but had no reaction this time, it must of been great quality sheets :)

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. Your son would be wise to accept the offer from PSU. I appreciate your comments and will pass them onto the staff. Safe travels!

"First, but not the last!"

5
16/04/2016

I consider Plattsburgh my home away from home. My family would come to Plattsburgh several times a year as I was growing up and I do the same with my family now that I'm the parent. We usually stay at one particular hotel which we have become very loyal too, but this visit, we decided on Best Western. We enjoyed our stay, the staff was courteous and professional, the breakfast was very good, and the room was clean and updated. We are glad we decided to change hotel this time around. We will continue to book at this hotel for our future getaways!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am so glad you stayed with us and enjoyed your stay. Thank you for acknowledging the staff and their efforts in providing you a safe, clean, and friendly environment. Safe travels!

"Great place to stay!"

5
13/04/2016

Located near many services - lots of shops, restaurants, close to the highway. Lots of parking. Staff is very friendly and efficient. Check-in and check-out was seamless. Room was clean and comfortable, including the bed and pillows. Great breakfast included and free cookies all day long!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and the shoppes in the area. Thank you for acknowledging the staff and their efforts. Safe travels!

"Nice place, friendly staff!!"

4
04/04/2016

Staff was very friendly upon check in. Rooms and hotel itself were very clean and updated. My two adult children swam in the very large in-door pool which was clean and well appointed. It appears certain parts of hotel are still being renovated. It was very close to SUNY Plattsburgh. Close to major highways and restaurants. I will stay at this establishment again when in area. The only con for me was that as I was laying in bed at night I could smell a wet dog. The hotel is pet friendly and apparently my room had accommodated a dog at some point in the past.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay. I will try to find out what room you stayed in to determine the origin of the smell you pointed out. We do a deep clean after every pet stay and I apologize for that error.

"Always a nice stay"

5
29/03/2016

We come to this Hotel 2 couple of times a year because our Daughter goes to College in Plattsburgh - We have Never had an issue the Staff is Friendly and the Rooms are Very Clean! Price is Very Reasonable

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us on visits to Plattsburgh to see your daughter. I hope she is enjoying her college years at PSU. I will be sure to share your comments with the staff Safe travels

"Enjoyable stay"

5
26/03/2016

Very clean and modern Hotel rooms. Excellent breakfast with many options for both hot and cold food. Presently doing renovations in rooms that open to indoor pool. No elevator in our section of hotel and a long walk to the front desk.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your stay and comments. Unfortunately I could only afford to place one elevator on the property but it was placed to service the wing with the most units and closest to the registration area. Sorry the walk to the front desk was an issue for you. Happy Easter and safe travels!

"Nice place to stay while in Plattsburgh, NY"

5
24/03/2016

We stayed here for two nights to visit family. The beds were very comfortable, the room was clean and nice. Breakfast is pretty much what you would expect, but there was a decent selection. The pool was awesome and the family had a wonderful time enjoying it - nice and big and it's a salt water pool, so none of the chlorine smell. Just make sure you are out by check out time or they will come knocking at your door!!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your visit with your family and stay with us. I just tested some new egg and meat products for breakfast. They have been approved as the taste and consistencies are a significant improvement over our current products. They should be on in a couple of weeks as we bring in a new supplier. Safe travels to you and your family

"above and beyond"

5
24/03/2016

Starting with a friendly and warm welcome after our red eye arrival, followed by an included hot delicious breakfast, and ending with our driver who was very understanding since we had overslept, we would recommend this hotel to anybody traveling to Plattsburg.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Those red eyes are awful, no wonder you over slept. Thanks for staying with us and for acknowledging our staff and their work. Safe travels!

"Excellent Hotel!"

5
21/03/2016

Let me start by saying I drive over the road for a living and I'm usually prepared but this time I was not I walked into this hotel at 2 AM and I met Scott the head night Clerk he was so nice and friendly I explained to him that I had just drove 14 hours and I was unprepared I had nothing not even a toothbrush. Before I knew it he had a bag packed for me with a toothbrush toothpaste deodorant soap shampoo everything that you would possibly need to feel wonderful after a shower. After I was done checking in I went directly to the room I was exhausted and I was pleasantly surprised to find such a clean room a soft bed a hot shower and I think I fell asleep within 10 minutes. I have stayed at a lot of hotels from Virginia to California this was the first time ever that I found such a friendly person that checked me in and a clean room to stay in I highly recommend this hotel. And I definitely recommend Scott check you in if there was more people like him at hotels they would all be more pleasant like this one!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
It was so nice of you to recognize and appreciate Scott. I know we do since he has been with me for 35 years. We all look forward to seeing him when we come in each morning. Though offered many times he does not want to give up his audit shift by saying " I don't want to come in from the dark side" Safe travels

"Excellent Hotel!"

5
21/03/2016

This hotel is excellent and I would highly recommend it to anyone. We stayed just one night this time. We got placed in a newly remolded room and it was really nice. The bed was awesome. The pool is great my 5 year old had a great time. Check it out if you can.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you were able to stay in one of the newly renovated rooms and I am sure your 5 year old enjoyed our "Big Bathtub" Safe travels

"Review"

3
21/03/2016

Some of the rooms are renovated and comfortable. The décor is average. Having '99's' attached is very convenient. Unfortunately the "family friendly" environment is annoying in as much as parents do not teach their children manners and hearing them run and yell in the hallway is not conducive to a good night's sleep.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. You are correct I am renovating 72 of our 126 rooms this year and 48 of them are completed. we will complete the balance of the renovations next winter. I am sorry you feel what I have done to be only average. I apologize for the families who are not considerate of others.

"Love it "

4
09/03/2016

Best western plus is a very nice hotel, it has a pool, two restaurants onsite, and is pretty quaint. The beds are pretty comfy the housekeeping is great and the rooms don't feel too far from home. I would really recommend this hotel and did I mention the staff and front desk are just the best? Oh and the shuttle is an avalanche ??

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and thank you for such a complete review of my property. Safe travels to you and family.

"great revies"

4
07/03/2016

Pool area is A PLUS. WITH game room attached. People were awesome and very helpful. Love the bed. Hotel is cut up but it doesn't make a difference. We were there with a basketball tourney and boys had a blast

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. I hope our renovation of one of the buildings was not an inconvenience.I am glad the boys enjoyed their stay. Safe travels!

"Love this hotel"

5
27/02/2016

I have stayed at this hotel many times and am always happy! The service is great. The breakfast is very good. I will continue to use this hotel!! I have tried other hotels in the Plattsburgh area and once I used this Best Western I knew I would continue to use this hotel.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us and providing input on your stay through TripAdvisor. I appreciate your business over the years and please feel free to let me know of anyway we may assist you in the future.

"Excellent Hotel"

5
22/02/2016

I've stayed in almost all of the hotels/motels in Plattsburgh over the years, but lately I've always chosen the Best Western. I feel that it provides the best value for the money. A real home away from home in many respects. Highly recommended!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your many stays over the years. I appreciate the comments on TripAdvisor and wish you safe travels.

"plattsburgh stay"

5
19/02/2016

Realy clean, friendly service, and a great free breakfast where was a big selection to choose from, pool is a nice size very relaxing the children had fun playing in the pool, there is also a small game room attached to the pool area

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you and your family enjoyed the pool and entertainment area. I hope we have the pleasure of hosting you in the future.

"Excellent"

5
28/01/2016

I would not hesitate to book a room at this hotel, great value for the money. Everything was perfect. Very friendly staff as well. Great pool area and the reataurant is a couple of steps away from the hotel - very convenient.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. I will be sure to pass on your comments to the staff. Safe travels to you and your family

"A great place to spend a night"

5
20/01/2016

Stayed here a few times with the family. Nothing but the good things. Rooms and bathrooms are very large and clean. Breakfast area is well stacked. Very nice large pool as well. Walking distance to shopping.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your repeated stays. I think you will be pleased with the changes we have made as we begin to open up the completed rooms that have been recently renovated.

"Quick overnight stay"

4
19/01/2016

this hotel is close to everything, has an indoor pool and a restaurant attached. its very convenient and reasonable. we have stayed here before and would recommend it to anyone looking for a decent room. the only thing we had an issue with was the pool area. it was freezing outside, and it could have been warmer, both the water and the air temp. also, if they put in a hot tub, that would be even better!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us. We test our pool water for temperature and chemical balance three times a day and record those readings. We maintain about 83 to 84 degrees water temperature with the air temperature slightly higher. I am sorry you found that cold. I will check the logs to be sure that is being maintained. We do have two room suites that have hot tubs in them but I long ago decided against public hot tubs for safety reasons. Safe travels to you and your family

"Great get away"

4
08/01/2016

A great get away at an affordable price. We try to get a room that opens onto the pool area so we can sit out there once the kids are asleep. Walking distance to shopping and restaurants. We go often whenever we need to recharge our batteries.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us and for using TripAdvisor. I am glad you enjoyed your stay.

"really nice and pet friendly"

5
08/01/2016

we were very happy with the room warm inviting 2 restarants on site. pet friendly, everything can be got to from the inside. really nice pool. alittle higher priced but overall would go again. wish breakfast had some more fruits other then just apples maybe a fruit salad.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you were able to bring your Pet with you on your get a way. I will be sure to share your review with the staff. Safe travels

"Christmas Weekend with Family"

5
29/12/2015

Very good time. Always an excellent stay at this hotel, have never really had a bad experience at this hotel and I have been using it since 1981 when it was a HOJO's. Great place to stay, close to mall, downtown, and ski areas. Enjoy.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your many stays over the years and for using TripAdvisor. I wish you and your family a Happy and safe New Year!

"nice place close to everything"

4
15/12/2015

stayes at the best western for work in dec..they were doing renovations in half the hotel,so many of the basic rooms were not available,the pool side room i got was nice with a view of the pool and a sitting area outside the room,could have been alittle cleaner,but a great room

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us and I am glad you enjoyed your room. I noted your comment about cleanliness and I will bring this to the attention of our staff. We are in the process of renovating 72 rooms of the 126 with the balance to be completed next year.

"Best bang for the buck!"

5
08/12/2015

Very nice motel at a very affordable price. Great breakfast and exceptional pool area! Staff were very helpful and the cleaning women merit special praise. I met the owner at a previous stay and I must say that you couldn't find a nicer and more down to earth guy!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you very much for your kind comments and for your repeat business. I hope you and your family have a great Holiday season.

"Only one problem"

4
03/12/2015

The only problem that we had was the door keys would not work properly the whole weekend. We reported this to the front desk and we were promised that it would be taken care of.They gave us new keys three times but we still had problems.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am looking into what may have caused so many issues with the key or lock you were assigned. Thank you for bringing it to my attention. The key card issuer and door locks will be cleaned as our initial step to correct any issue that we may have had. Safe travels

"Always a Nice stay"

4
23/11/2015

Stay here often when in Plattsburgh NY. Nice, clean, great breakfast and friendly staff. They are currently upgrading some rooms which will make this an even better value. If your looking for a hotel next to all the shops and restaurants this is a great location. Excellent on/off RT 87

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your repeated stays and recommendations. This winter we are renovating 72 of our 126 rooms and suites and next winter we will do the balance. Thanks also for recognizing the efforts of the staff. Safe travels

"Great hotel"

4
19/11/2015

Good value. Visited to take a tour of SUNY Plattsburgh. Pool was nice. Comp breakfast and parking were useful. Good location. It would have been nice to have a hot tub. Many reasonable restaurants nearby, went to Texas Roadhouse.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I hope you enjoyed your visit to SUNY Plattsburgh. We do have suites with hot tubs but chose not to have public hot tubs for safety reasons. Safe travels

"Best family hotel"

5
17/11/2015

Great service, awesome big pool. Can't beat this hotel for a family stay at a reasonable price. Have stayed many times and we love it here! Perfect destination for shoppers too, and the complimentary breakfast is a full meal of good quality.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad your family enjoyed your stay and the pool. Thank you for acknowledging the complimentary hot breakfast. Safe travels to you and your family

"weekend stay"

5
16/11/2015

was a nice and fun stay for a week end with a group.We had the meeting room reserved for a group meeting ,all was ready and set on time. we then used the pool area it was also clean and organized friendly staff and breakfast was also great.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your weekend stay wit us. I am glad you enjoyed it and I appreciate you acknowledging the staff Safe travels!

"TERRIBLE, TERRIBLE, TERRIBLE"

1
10/11/2015

My Husband and I brought our family for an overnight stay to celebrate a birthday. We have a 5 year old and a 2 year old. The stay was OK, however, when arriving home afterwards and checking my bank account we were charged an extra $475 on top of what we paid for a room ($170). I immediately called to see what this charge was about, and was told that there was a urine stain on one of the bed mattresses. My 2 year old is in diapers, and at no point during our stay had he wet through his diaper to a point that it would ruin a mattress. I was beyond furious, and all of the staff at the hotel were much less than friendly in discussing and dealing with the matter. Our debit card was charged without discussing with us first, and the money was not returned. It is totally unacceptable. We did not ruin a mattress, and if we had, I would have no problem paying an extra cleaning fee. But....$475??? Do yourself a favor, unless you have a lot of money to throw away, NEVER STAY HERE.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
As I indicated to you in my email we will not change our policies because of threats both personnel and through social media. We had a manager and three staff members confirm the presence of urine on the mattress. We attempted to call you numerous times about this incident. We use mattress pads to protect the mattress and will replace those without charge should they be soiled. When the mattress itself is soiled it is disposed of. I do not want our guests sleeping on a mattress that is soiled regardless of who was at fault. Our staff was not rude or unfriendly they were merely telling you and your mother things you did not want to hear. I am sorry this happened but that does not change the fact that it did happen.

"Best Western Inn at Smithfield Plattsburgh"

5
09/11/2015

Clean rooms, friendly service. We've stayed here several times on our trip to Plattsburgh. Nice place to stay and relax after a long journey from home! A good location--close to SUNY and the Interstate -- quiet, too!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay at my Inn while visiting SUNY Plattsburgh. Safe travels to you and your family

"Fun in Plattsburgh"

4
29/10/2015

Nice clean rooms, good breakfast, great location and good value. There is a nice swimming pool and a nice lounge. The employees are friendly and there is coffee available in the dining area 24-7. There is ample parking and the lot is well lit. We recommend this hotel for families.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your kind comments and for staying with us. Safe travels to you and your family

"Room was clean but small and needs updating"

3
28/10/2015

We arrived for an overnight to watch my daughter's game at Plattsburgh State. The desk personnel were great, allowing us to check in earlier than 3 so we could make the game start on Friday. But the room was small, the bathroom smaller, and the whole thing needed updating. Ligihtswitches were not operational in bathroom, heat unit did not heat well

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us and reporting on your stay. The room you were assigned is one of 22 rooms of that size with the balance of the 126 rooms much larger along with the bathrooms. I am sorry you had difficulty with the light switch in the bathroom. I believe the problem you described would be controlling the heat lamp and not the primary lighting I will investigate further but the heat lamp require turning on a switch and a timer. I am currently renovating the 24 units that are located above the room you were assigned. when that is completed we will renovate the first floor in January. I am constantly renovating rooms but as a single owner I am unable to do them all at once. Safe travels to you and family.

"Very friendly staff"

5
28/10/2015

We stayed here as we were passing though the area with our dog. The staff was very friendly. The rooms were well kept. We especially liked the set up of being able to exit the room right to our vehicle and/or let our dog go potty easily.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for using TripAdvisor to report on your stay and acknowledging the staff. I am glad you were able to travel with your pet. Safe travels!

"Great staff and service, a little less nice than I'm used to"

4
26/10/2015

I'll start off by saying that my standards are high; I normally stay in 3.5-4 star hotels when I travel for work. However, as this was leisure, and given the timing, everything was booked, I took a chance on this Best Western. I was markedly impressed at check-in by how friendly the staff was. They really seemed to care that I have a good time while I was in the area and emphasized that I should come ask them for anything I needed, day or night. I really felt like they meant it, too. The room was slightly below my quality preferences. The bed was good, and I slept well on it, but the room smelled musty (perhaps the jetted tub contributed to this), and the air conditioning, though set to heat, blew cold air. Not enough to warrant me complaining, but a slight annoyance. The regular shower/tub didn't drain very well, but the water pressure was excellent. Everything was impeccably clean, there wasn't a spot of dirt or mold (something which I've recently become accustomed to seeing even in higher-end hotels, for some reason). This was my first stay with a Best Western in over 8 years, and I would stay again.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I really appreciate the kind comments about the staff and their work in keeping the property clean. I will pass it on to them. The wall mounted thermostat has a heat/off/cool switch on one side and fan/on/off on the other. During the seasonal change it is possible that the heat/cool switch was either in the off position or cool position. While it allows the guest to choose the warmth or coolness they want despite outside air temperature it is not automatic and must be positioned to give heat or cool air. Safe travels I hope your visit to the Adirondack Coast was enjoyable

"Clean and functional"

4
25/10/2015

We are headed to Canada from the bottom of NJ and needed to find a place to break up the drive. Plattsburgh has many choices and my husband decided on Best Western. The room is clean and functional and we paid extra for a king sized bed. The check in person recommended eating at Ground Round and gave us a voucher for a discount. It is lavish but is comfortable and near the thruway. One concern....there is no safety bar in the tub/shower. A high step is needed to get into the tub and I am concerned about a fall as I have knee problems.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us and for your comment on a safety bar. Our handicapped rooms have them as do some of our renovated rooms. We will work a bar into the bathrooms as we renovate. I hope you had a pleasant visit in Canada.

"hotel review"

5
25/10/2015

I would recommend this hotel to my friends. It is a very good hotel and the service was great. It is in a very good location and very close to the airport or the bus terminals. The shuttle service was greatly appreciated

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and found our shuttle service useful. Safe travels to you and your famly

"Pleasant surprise"

4
20/10/2015

We stayed at this location on our way to Montreal. Great location (we went to Ausable Chasm on way to hotel).Clean rooms. Nice lobby. Great to have a couple of restaurant choices within walking distance.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Great to have you stay at my Inn. I hope you enjoyed your trip from Boston and your visit to Ausable Chasm. Safe travels

"Nice place"

4
17/10/2015

The size of the ooms are very good, large and they offers good size tv, fridg, microwave. The bathroom was very clean. This Best western is 2 levels, and a big pool. You will have the continental breakfast beetween 6 and 10. You can walk from there tomthe shopping center or to 2 restaurant and a liguors store.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay at my Inn and the amenities we offer. Safe travels

"Very nice place to stay, quiet and Good beds"

4
15/10/2015

Friendly, helpful and informative at front desk. got there late from bad rain on highways and they told us best place to go eat and most likely to be open late. (Applebee's) We could have used their own restaurant too, but it was a bit late. We reserved two bedrooms. Ours was a master suite with a living room and kitchenette. the rooms were very clean and nice and relaxing. The mattress was king size and super comfortable. nice bathroom, everything you need provided. Extra towels if you want to use the pool. coffee and tea to make your own. Coffee maker, small fridge, kettle, microwave. Liked that there was a hairdryer and even iron and ironing board provided! We would have appreciated more water. Also suggest you put in more towel bars in the bathroom. that would be so helpful. And if you plan to upgrade the bathrooms, a big, fun, deep jacuzzi tub. :) Our room was so quiet, but the boys was close to the neighbors and you could hear their TV was going loudly quite late at night. Just wish their was a little more insulation. Also it was rather a long walk to the breakfast room, and the icemaker and vending machines. perhaps there could be more put on each floor?

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
I am glad you enjoyed your stay and thank you for your suggestions. I am sorry for the long walk you had to get to the breakfast area cutting through the indoor pool is a short cut. Safe travels to you and your family.

"overnight"

4
14/10/2015

After driving through the "milkman's route" for a ridiculous 5 + hours we finally were able to get to this hotel which was nothing less than perfect. Great location and able to get right back onto the thruway.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Glad we were able to provide you the needed rest after 5.5 hours of travel. I hope your journey forward is enjoyable. Safe travel

"Visit Daughter"

4
12/10/2015

Best Western is a reasonably priced hotel with good service. The rooms are a nice size and very clean. I utilized the fitness center - specifically the treadmill. It's neat and clean. They have a nice selection for breakfast. However, nothing that I cared to eat. I prefer to eat gluten free foods. It would have been nice if they had a wider selection of fruit, specifically berries. Other than that, all the staff were very nice and attentive.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us while you visited your daughter. I will be sure to pass on your comments to our staff and thank you for your suggestions about breakfast. We do try to please as many people as possible but we are limited by the number of guests as we are not open to the public and space considerations.

"Great hotel but waiter leaves bad taste in mouth"

3
08/10/2015

We had arranged to meet some friends in the lobby whom we hadn't seen for 20 years. It was a great reunion and the reception staff joined in the merriment. Naturally we wanted to chat so we went into the bar, sat at a table to order drinks. A very churlish waiter, despite having the purpose of our visit pointed out to him, simply said we couldn't sit there unless we ordered a meal, we would have to sit at the bar. It's fair enough having such procedures but the restaurant was empty, you can't catch up 20 years sitting in a straight line at a bar with screens blaring and the waiter might have had some sensitivity or imagination and suggested a lounge or somewhere we could go instead. Anyway he became our benchmark for rudeness and our standing joke. All the other staff were wonderful, the rooms were excellent and the beds comfortable. The breakfasts offered good choices but the .Breakfast Nook was a bit small and rather overwhelmed on the Sunday morning. We found it difficult to reconcile the wastage of using plastic cutlery and paper plates with any sort of environmental policy, as well as the fact it rather cheapened good food. As Brits, of course, we lamented the lack of breakfast tea! We had pool side rooms and enjoyed sitting on our patios but the pool was rather noisy at night. However, for the money it was good value.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for staying with us and your kind comments. I will pass on to the operator of the leased restaurant your comments about the waiter. You point is well taken and I am sure appropriate corrective action will be taken. The continental breakfast has evolved into a full complimentary breakfast over time and has done so in the same space allocated when it was offering less choices. we do not have a restaurant kitchen since the adjoining restaurant does not open for breakfast. Thus equipment and space needed to have safely use reusable items is not available. I do agree with your analysis and I hope in one of my future annual renovations to improve this area. I hope your trip continues to be safe and enjoyable.

"Great executive wedding suites"

4
08/10/2015

Was very pleased with the size of the room we were in and the wide variety of amenities. My bridal party stayed here for our wedding and my maid of honor and I stayed in one room and my husband and best man stayed in another executive suite. We were able to get a variety of pictures because the suites are separated into a bedroom and a living area. My maid of honor and I had no problem getting ready and had a hair stylist specifically come to our hotel room. My only criticism would be that I wish there was a door separating the bedroom from the jacuzzi area for privacy purposes and that there were more places to hang dresses and accessories for these special occasions just for better photo opportunities. Also, we were next to a bridal party in another room that was very loud but they eventually quieted down, so just be aware that you might have some excited and noisy people in close proximity to you. Overall though, I was very pleased and especially loved the complimentary sparkling moscato and dark chocolate! Thank you so much Best Western!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Congratulations on your wedding and I wish you many happy years ahead with your spouse and families. Weddings are famous for celebrations and it is difficult to control ones enthusiasm during such times. We do try our best to keep wedding parties in the same area for that reason. Again thank you for choosing my Inn for your wedding party. Safe travels!

"Great Location"

5
05/10/2015

Everything was perfect. Nice selection of Breakfast items. Wonderful pool area that includes arcade games, air hockey and ping pong tables. Restaurant on site. Plenty of parking. Be careful with WIFI code. It expires and a new code is needed for the next day. No one told us that upon check-in. Wasn't a huge problem. Stay here if in Plattsburgh!

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thank you for your stay and kind comments. I appreciate you using TripAdvisor to report on your stay. Safe travels to you and your family!

"nice place to stay"

4
02/10/2015

sorry, I can't provide any names of your employees but I could ensure you that everyone I came in contact with from the breakfast staff to the reception staff acted in a courteous and professional manner.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
It was nice of you to recognize the staff. I will be sure to share with them. Safe travels

"Extremely Pleased!"

5
02/10/2015

When my son got married this Sept. he picked this hotel for family and friends to stay at. I thought it was going to be just another chain hotel experience but was I surprised. The staff was happy to see us upon arrival and could not have been more accommodating during our stay. The room was clean and modern, with a very comfy bed. All of their amenities were also very new, the fitness room, private lounge area and breakfast space. They made sure we were all together in the hotel which made our family and friends very happy! The perk was being connected by a hallway to the "99". They had a great bar to hang out in after our wedding was over and no one had to drive. Will definitely stay again.

Bob S, Owner at BEST WESTERN PLUS The Inn at Smithfield, responded to this review
Thanks for your extensive review and kind comments. I will be sure to pass on to the staff. Congratulations on your son's wedding . Safe travels