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Best Western Presidential Hotel & Suites, Pine Bluff

3104 Market Street, 71601-6811, Pine Bluff, United States - See on a map
Best Western Presidential Hotel & Suites - Welcome to the Best Western Presidential Hotel & Suites! The Best Western Presidential Hotel & Suites is ideally located in the center of Pine Bluff. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Pine Bluff, Arkansas hotel is Located on I-530 and Highway 65B. Feel right at home in the clean, spacious rooms at this Best Western Presidential Hotel & Suites. All rooms offer free Wi-Fi, a coffee maker, a refrigerator, a desk, cable or satellite television and much more. Be sure to take advantage of the complimentary full hot breakfast each morning. Inside the 100% non-smoking and Pet Friendly Best Western Presidential Hotel & Suites, guests will find the best customer service for the best price. Our hotel also has an on-site exercise room, an outdoor swimming pool and coin operated laundry facilities. Business guests of this Pine Bluff hotel will also enjoy the on-site full-service business center. Enjoy your stay.

Best Western

Presidential Hotel & Suites

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 114 guest reviews
NOTE ISSUED
Excellent
42
Very Good
33
Average
26
Poor
5
Terrible
8
REFER TO NOTICE
Business Business
28
Couples Couples
28
Family Family
45
Friends getaway Friends getaway
3
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Sub-par!"

2
041589, North Little Rock, Arkansas 27/06/2019

The hotel would not let me check in a few hours early without charging me extra, even though I am in town helping flood victims, and working 12 hour days. If that was the only issue, I could have lived with it, as that was not the end of the world. However,that was just the start of my issues with this hotel. The front desk person was on her phone when I arrived, and didn't look up until I said something after a good few moments. I travel a lot, and frequently use Best Western, and typically enjoy good service. This lady could have cared less whether I was there or not. Once she deigned to check me in, she rushed me, like I was keeping her important duties (her phone). My room was hot upon arrival, and would not adjust. They had to come up and fix the air. There was trash on the floor by one of the beds, which made me question the overall cleanliness. The floors seemed dingy and were not well vacuumed. Breakfast was unappealing. Watery eggs, "sausage", watery coffee, and brown bananas. I ended up going to McDonald's. I would not recommend this place to any fellow travelers.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, We appreciate the time you took to leave us your valuable feedback. I apologize that your experience with us did not meet our normally high standards of excellence. Your comments have been shared with a few of our key leaders here at the hotel for follow-up. Hotel staff received additional training for guest relation and hospitality. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay! Sincerely Hotel Manager

"Pine Bluff Stay"

4
User 20/06/2019

The staff here is wonderful, its clean and in a good safe location in Pine Bluff, next to the mall and soon to be casino. I enjoy staying here when I come to Pine Bluff. They also have an outdoor pool.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us on your trip to Pine Bluff. We are glad that we met your expectations even though not a full five star. My team is really appreciative of your generous compliments about our rooms, safe location, and service. We will constantly strive to give an excellent service and product to achieve good compliments form you on your next visit with us. Hope to see you soon. Sincerely Hotel Manager

"Love Best Western!"

5
User 17/06/2019

I have fallen in love with Best Western! Especially after staying at the Pine Bluff, AR location. I recommend them to all my family and friends. I love that I am able to check in early and via email. And the staff has always been pleasant.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, We are glad that you had a great experience with us. Thank you for your generous compliments about us. We are proud to have our staff. We hope to serve you again in the future. Sincerely Hotel Manager

"Nice place to stay"

5
gisgrl, Baton Rouge, Louisiana 05/06/2019

Friendly honest.staff, comfy beds. Lobby and breakfast areas were clean and welcoming. Coffee was fantastic. Lots of construction happening in the area on the roads, but it couldn't be heard in hotel, so no disruptions caused at all.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 5-star review. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. I am glad you find our breakfast area very clean and coffee fantastic. Thank you again! Sincerely Hotel Manager

"Expected Better"

3
Happiness48076975713, Chicago, Illinois 01/06/2019

Pool was not open Memorial Weekend, although outside temps were in the 90s. Housekeeping did not clean our room during our stay. Our bathroom tub had poor plumbing. It took a very long time for the water to drain out.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Presidential Hotel & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Graduation"

3
Climber02580441677, Atlanta, Georgia 13/05/2019

The staff was awesome!! The hotel carpet needs updating and my 1st room had electrical problems. The 2nd room needs the jacuzzi tube removed (sanitary reasons). That doesn't add value my cousin with a 17 year old son was give the room prior to me with a roll a way bed.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, Greetings from the Best Western Presidential Hotel & Suites. Thanks for the mixed feedback with suggestions for improvement. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Comfortable Hotel and Good Price"

5
Eddie W, Marion, United States 13/05/2019

The hotel was very nice with a good breakfast selection. The staff was very courteous during check-in and check-out. The rooms were clean and the bed was comfortable. I would definitely stay here again.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, Greetings from the Best Western Presidential Hotel & Suites. At the outset, let me thank you for staying with us and taking valuable time to give us feedback. Your comments are much encouraging, and course guides us for improvement. We shall definitely try to make your next stay still awesome. Appreciate your patronage. Sincerely, Hotel Manager.

"Great rates and great customer service"

5
Curious21312741458, Bentonville, Arkansas 14/04/2019

Their employees go out of their way to make sure your stay is great! Breakfast was awesome plus I love their rewards! My room was very clean and hotel location was very easy to find! Rate for the room was the best in town!

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcoming you again soon. Sincerely, Hotel Manager

"Good place to stay"

5
Thomas B, Iola, United States 09/04/2019

Nice room, good service. Plenty of eating places nearby. A good (not great) breakfast. I travel by motorcycle and was offer parking under the covered area since the weather was threatening to be severe. Thanks!

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Presidential Suites & Hotels and the positive review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

"Top notch motel"

4
bljenn70, Butler, Missouri 16/12/2018

Have come to appreciate the standards of Best Western. Their breakfast menu is always ample to satisfy anyone's desires. We especially enjoy the Belgian waffles and muffins. Our only problem is locating the motel even with a GPS. The outside sign is difficult to see from the street since it is on the building.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Presidential Hotel and the great review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. We shall work to make locating the hotel easier. Happy to hear that you will visit us again. Regards, Hotel Manager.

"Experience Best Western's Hospitality"

5
LindaZinColumbusMS, Columbus, Mississippi 04/12/2018

The southern hospitality is alive and well at this Best Western Hotel in Pine Bluff, Arkansas.The pet area is clean and welcoming. The breakfast had a variety of selections that we enjoyed to the fullest because we had another 5 hours of driving to our final destination and didn't have to stop to eat. The staff was so helpful and knew about the detours that we would be experiencing on the Interstate. Our GPS tried to re-route us but because we were previously advised by helpful Best Western's well trained staff we knew what to expect in advance. Very helpful.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Your experience is important to us, so thanks for sharing it. Our team is more than thrilled that you like our hotel clean rooms, friendly staff service, great breakfast and convenient location. Guests who stay with us are delighted in most cases. We want to be recognized daily by our guests as the most acclaimed hotel in Pine Bluff, AR. You're invited to try us again anytime for a great experience worth repeating. Thanks for your willingness to share your feedback and help us grow. Sincerely, Hotel Manager

"Pet friendly"

5
Judith E, Wichita, Kansas 08/10/2018

Great staf! Great place to stay! Easy on and off the highway. The staff is very friendly and helpful, room is big and clean. The best part is pet friendly for those of us with a fur baby. The only draw back is no reastraunt close by.

bestwesternpinebluff, Hotel Manager. at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your stay at the Best Western Presidential Suites Pine Bluff and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving hundreds of guests and their families who report satisfaction with their stay with us. Your comment on the restaurants shall be considered. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

"Great friendly staff"

5
User 07/10/2018

Great option if you are in the area. The staff is very friendly and the facilities are clean. The staff responded quickly to any special requests. They have microwave and fridge in every room. They also have a crib available upon request if you are traveling with a baby.

bestwesternpinebluff, Hotel Manager. at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Greetings from the Best Western Presidential Suites,Pine Bluff. It was great to have you with us and to note that you had a safe and comfortable stay. Thank you for choosing to visit with us and sharing your valuable feedback. We are indeed glad to know that you impressed with our overall facilities and service of the staff. We hope to serve you again in the future. Looking forward to your next visit Warm regards Hotel Manager.

"Awesome place"

4
Vickie W, Council Bluffs, Iowa 09/09/2018

There were three of us that stayed 3 nights. Have to say this was a great place, much better than expected. The staff were wonderful. Breakfast had all we wanted in good supply. Room was very clean, was great to have mini kitchen. We only wished the ice machine worked, which is such a minute detail compared to the great value here.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for the stay at the Best Western Presidential Hotel & Suites and the positive review. Glad to note that you liked the location, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Elevator Room"

5
Giddygav, Conway, Arkansas 13/07/2018

I had a great experience checking in. There were two people and they were both very friendly and accommodating. The lobby was immaculate. Our room was on the second floor next to the the elevator. I heard no noise from this the entire night. I was not able to use any amenities so I can't rate those, but the room was spacious, super clean, and the bed was comfortable with enough pillows. It was a good stay.

Presidential Ho... P, Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Jamie Gardner, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 8705356300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, JP General Manager Best Western Presidential Hotel & Suites

"Motorcycle Travel"

5
twowheelingcowboy, Flagler Beach, Florida 08/06/2018

Stayed here for one night the room I booked was unavailable due to their remodeling the assistant on duty JP put me in a little nicer room to compensate for the inconvenience. And then let me park my motorcycle in a very secure area upfront. I felt confident that it was safe for the night. He also made sure I had some water to drink as it was hot that day 95°. Can't say enough about JP how he went out of his way to make sure I was happy and satisfied. I've stayed mostly at best westerns on my long motorcycle trip, and I must say they are really motorcycle friendly, if you're traveling by bike I highly recommend staying at best Western

Presidential Ho... P, General Manager at Best Western Presidential Hotel & Suites, responded to this review
I would like to thank you for giving us an opportunity to serve you and our goal is to provide a superior customer service and we are glad to hear that you had a great stay at our Best Western. Thank You JP

"Manager's Customer Service ? Worst I've ever experienced in my travels"

1
User 22/05/2018

Beware patrons. Here's a heads up, the manager at THIS Best Western is one of the rudest human beings I've ever run across in my travels and hotel stays. If common courtesy, above average customer service, pleasant demeanor and memorable stay is what you're interested, avoid interacting with the manager. I've made a conscious choice not to ever choose THIS hotel as a hotel option for me when visiting Pine Bluff. Secondly, they advertise a pool however the pool wasn't available. Beware patrons. Third, the hotel had an obvious unpleasant odor from the very second you walk through the door (maybe pest control, maybe nearby paper mill, maybe years of less than satisfactory housekeeping.

"New remodel"

4
MISSOURI64772, Joplin, Missouri 23/03/2018

The unusual smell someone said is the smell of new paint and new floor tile and grout. We had all new furniture and bedding , new flooring everywhere. Great rates ,clean comfortable and felt safe , night front desk lady very nice. Shower temp could have been set a little warmer, must have anti scald as sink was hot enough.

"Don't stay here"

1
MichaelFussell, Gray, Louisiana 15/02/2018

No longer a Best Western. ?? Slapping a little paint on the walls ain't going to help this hotel. Hotel has a unusual smell to it. Staff no longer has name tags. Heater did not work, 29 degrees outside. ??Had to take a Luke warm shower as there was virtually no hot water. ?? Breakfast was a disaster only has sausage gravy, no biscuits, no sausage, no bacon and no eggs. Done with their incompetence. Don't stay here.

"Clean, but could have been better"

3
752ginan, Florence 02/07/2017

The hotel was clean, but It smelled of cigarette smoke. The mattresses were very bouncy. The breakfast was sad. The few things on there were all microwaved foods. We will definitely choose a different hotel when we pass back through.

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