Best Western Presidential Hotel & Suites, Pine Bluff

The only positive comment I can really make about this place is that the two front desk ladies that I encountered were very friendly and accomodating. The rooms (I was given a second room after I complained about the first one) were disgusting, however! List of disgusting things: extremely musty/moldy smell in the room, some mysterious crusty stuff (possibly some sort of fungus?) all over the front and side of the fridge, dirty toilet, sticky bathroom floor with gross corners and gross edge around the toilet, MOLD growing in multiple places including on the INSIDE of a photo frame because of the wet/gooey/moldy spot on the wall it was hanging on, carpet which appeared not to have been vacuumed in weeks, metal items in the room were rusty, bathroom door hinges were so rusty and broken that the door was hanging crooked so the door would not close (and this was in the "GOOD" room), some undetermined disgusting smell in the elevator (probably due to whatever had been spilled in there and never cleaned up), and greasy smeared elevator panels. My friend's room had dirty smears all along one of the walls, a dirty bathroom floor just like my room, a plastic bag over the smoke alarm, and he discovered eight dryer sheets shoved in his a/c unit which explained the weird and overpowering flowery smell in his room. This was by far one of the worst hotel experiences that I and my friend have ever had!

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely, Hotel Manager

My room was on the first floor and I had guests. Bugs flying around, bugs in the drawers going through my stuff, a hairy wolf spider living in my couch. The ice machine needs it filter changed. I had to rinse the ice every time since there were things on the ice. Isn't too hard to see dark spots on ice. The laundry area was great! Heavily used and in good order. The front counter had quarters so even better!! I doubt I'll be back any time soon. They need to address the bugs and nasty ice. Don't believe me just fill a cup up and just look through the ice. It's like lint on ice hard to miss.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I'm sorry to hear that we fell short of your expectations in a number of ways. I apologize for all the difficulties. We take any feedback from visitors extremely seriously. Our staff has noted the difficulties and is attempting to fix the areas you identified as problematic. We hope you will stay with us again despite your unhappiness. You can count on receiving our utmost attention. Thank you, Hotel Manager.

Overall nice accommodations for the price, but bed was a bit uncomfortable. Mattress definitely needs to be replaced and the sheets felt cheap and scratchy. The breakfast was top notch; a lot of selection and everything was fresh and hot.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon. Sincerely, Hotel Manager.

The pool was disgusting, The bathroom door in the room would not close. The bathroom is dirty. We came there to swim and we had to check out because the pool was so gross. The breakfast was awful and the tables were never wiped off after people got up.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

Friendly and helpful staff. The furniture in the room felt a little dated though and there was obvious rust stain and mildew from a/c unit and appliances and curtains. Even though the room seemed visually clean the it felt dirty. The shower head had like scale on it. Also, the spa tub maintenance access panel had rust stains, the lamps had rust on, and the curtain had mildew or rust stains on the next to the air conditioner.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon, Sincerely, Hotel Manager.

This BW is across from the casino, friendly staff, clean rooms and very quiet stay. The AC unit worked great, super chill! I would recommend for short or long stays. The bed was comfortable enough, not the best, but not the worst either.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Tammy, It is always a pleasure to receive positive feedback. We welcome your valuable comments and suggestions for improvement. Our team will take effective actions to resolve all of them to the best of our efforts. Customer satisfaction is important to us. Hope you will give us another opportunity. Sincerely, Hotel Manager.

The cleanliness of the room was horrible. The room smelled like urine, there was mold in the refrigerator and the tv did not work. Although the clerk did her best to try to accommodate us, there was no other room available

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Latay at front desk was the perfect combination of friendly & efficient. Automatic sliding doors open into lobby area. My room was clean & comfortable w/fridge, micro, in-room coffee. Free wifi w/ample signal strength. Slept well on very comfortable w/triple sheets & lots of fat, fluffy pillows. Decent water pressure, generous supply of bright white towels in good condition, plenty of counter space. Great room at a great price & I wouldn't hesitate to stay here again :-)

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Mrs.Brojoe, Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience. Sincerely, Hotel Manager

The hotel is near the highway so it is easily accessible. This location is a little older hotel and we could tell that upgrades had probably been done in the last few years. Though the linens had been washed, there were stains on the pillowcases.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for the stay and the feedback. Guest comments are valuable inputs for us to better our services. Your observations will definitely be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon. Sincerely, Hotel Manager.

The original room we were assigned at check-in had a tiny bathroom lavatory; way too small to set the items most women will need handy. The front desk kindly moved us to a suite and did not charge us extra. In the original room, I moved the ottoman to a different location so we could use it as a second luggage rack. When I moved it, there was a Cheeto under it. To me, that's an indication the room had not been thoroughly cleaned. At 2:30 a.m., I got up to use the bathroom and upon returning to bed, I scraped my leg on a mattress support bracket and it began to bleed. We looked for antibiotic ointment and a bandaid in our personal items, but did not have any. I washed the area with antibacterial soap, but it still bled some. I put on some clothes and went to the front desk and the clerk found bandaids. Later, I went to a pharmacy and got a $60 tetanus shot just in case the rusty support would have caused problems. The toilet handle and pull chain needed adjustment. The handle had to be held down for 3-5 seconds to ensure it would fully flush. Otherwise, it was a nice stay although we decided to only stay one night instead of two nights as originally planned. There wasn't much to see or do in the town and we found it to be depressing with many closed businesses and dilapidated areas. We also heard from locals that the crime rate was high, making us uncomfortable being out and going for walks. We had planned to stay two nights, but decided to move on after the first night.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear David, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

The room and hallway smelled terrible, bed was saggy, and the blanket was very thin, basically the hotel is old and worn and have a musty smell. I am never staying at a Best Western again! I will never stay at a Best Western again.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Hello Edward, I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager

Travel for mother's funeral. Meet family and stay was highly enjoyable.The hotel allowed us to use the lobby to eat together after the funeral. That was much appreciated since we came from Memphis, Dallas, Kansas City, Michigan..

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager.

The room needed a good cleaning! From window tracks to floor to bathroom! Stains on bed skirt and curtains hanging crooked. Sheets clean and bed comfy. Even questioned vacuumed? Disappointed for our usual experience with Best Western. Would have gone on, But prebooked and paid.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Joe, I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Truly Yours, Hotel Manager.

This was a nice motel, and conveniently located. The employees were super nice and helpful. The outside and inside was very nice and clean. Though we didn't get up in time to take advantage of the continental breakfast - they has one.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Frances, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager

We have stayed at this hotel several times in the past. Great on and off from the interstate, love the location. But this time the service was so subpar. The place is definitely in need of repair and customer service was the worst I have ever seen. We had a king suite and they only gave us two bath towels (it sleeps up to four). When I asked for another bath towel I was told I had to bring one of the other towels down to them and I could have another one. The microwave did not work the AC/heat did not work and the remote for the TV didn't even have batteries in it. When I was trying to get the situation rectified I was told by the person at the front desk that they were new and there was nothing they could do about it. When we asked to speak to the manager or have his phone number we were denied. For three nights in a row we stayed at best westerns, the other two were absolutely wonderful & far more superior than the one in Pine Bluff Arkansas.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Really worn down. Not up to bw standards. Musky smell when entering building. Beds were pretty comfy though. Needs to be remodeled. Had a breakfast area but really small. Probably won't stay here again.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Hello Rodney, Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we can improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

We made a reservation for a room with two queen beds because we are a family of four. And when we got there and checked in the lady done did not even tell us when we got to the room they were double beds.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit. Sincerely, Hotel Manager

This is a typical Best Western and was as expected for the price. It was a little older and a little run down, but it was clean. The room did have a really strong cleaning chemical smell. The location is quiet. I didn't eat the breakfast so I can't comment on that.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for the stay and the feedback. Your observations will definitely be taken into consideration. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

Great hotel for family and pets! Very welcoming and friendly staff. Above expectations all around. I felt like I was coming home. This is a spot where you can kick back and relax. Bring your family, bring your pets!

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is really gratifying to get positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager

My flight was canceled. I called the help line in the email and they transferred me over to her department to fix the problem and change my date. I left a message there and they never called me back. I called two more times. They charged my credit card the full amount. I will not be staying there anymore.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for the review. We apologize for the inconveniences. If you experienced a billing error, please contact us directly so we can take care of this for you. Nothing matters more to us than providing a great hotel experience for every guest. I hope that you will visit us again. Sincerely, Hotel Manager.

Me and my family stayed at the the BW in Pine Bluff on the dates of 8/15/2021 and 8/16/2021 to drop our daughter off at college and I must say that our stay was very unpleasant. First of all when we arrived, the young ladies attire behind the counter was unprofessional…she had on stretch pants and “Van” gym shoes with her feet hanging out the back, this type of dress code I feel is very unprofessional for a customer service representative that greets guest as they walk in. The next morning I requested two new set of towels and I was told that I had to come down stairs, I was led to the laundry room, was told to drop the old set in the room on the floor and she gave me a new set while I stood there in the company's laundry room…not a professional thing to have a guest do. As we were leaving, my husband was taking our bags back in forth to our car and after he came back in, decided to get breakfast well the young lady apparently thought he was someone off the street and made him present his ID and questioned who he was as if he was a free loader off the street…now I mind you, there was other customers coming and going but she never questioned them…he felt threatened and most definitely discriminated against….this is unacceptable. Me and my family stayed at the the BW in Pine Bluff on the dates of 8/15/2021 and 8/16/2021 to drop our daughter off at college and I must say that our stay was very unpleasant. First of all when we arrived, the young ladies attire behind the counter was unprofessional…she had on stretch pants and “Van” gym shoes with her feet hanging out the back, this type of dress code I feel is very unprofessional for a customer service representative that greets guest as they walk in. The next morning I requested two new set of towels and I was told that I had to come down stairs, I was led to the laundry room, was told to drop the old set in the room on the floor and she gave me a new set while I stood there in the company's laundry room…not a professional thing to have a guest do. As we were leaving, my husband was taking our bags back in forth to our car and after he came back in, decided to get breakfast well the young lady apparently thought he was someone off the street and made him present his ID and questioned who he was as if he was a free loader off the street…now I mind you, there was other customers coming and going but she never questioned them…he felt threatened and most definitely discriminated against….this is unacceptable.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I am very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

Hotel wasn't bad. Lobby was clean. Breakfast was very tasty and lots of options. Questionable stains on the sheets in the room. Staff wasn't overly friendly but they were fine. Blinking light on the smoke detectors was awful. All night long. Just blinking away. In a questionable location. Not a lot around.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon, Sincerely, Hotel Manager.

We stayed at the Best Western - just across the road from the Saracen Casino. Hotel was clean and and quiet, Air Con worked great. Room are not being cleaned yet. Not a big issue. Only issue and a small one was extra towels and Wash Rags were in short supply. Do recommend.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. My apologies for the inconveniences. We shall investigate and work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

Hotel and room was very clean, beds were comfortable and staff was very accommodating. Bryant at the front desk was very polite and professional and ensured all our needs were met. Breakfast was wonderful and our English Bull Dog was treated just as well as we were! Thank you for such a great experience!

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your comments and are glad to have offered you the best possible guest experience. Once again, thank you for staying with us, and hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Manager.

On my last night, I was told, per mgmt., because there weren't any clean towels that morning, staff couldn't exchange dirty towels for clean towels. The carpet & bathroom were dirty. Bed was comfortable.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

Property is nice and clean, and the front desk staff were amazing and very friendly. The price was great and the rooms were clean and well maintained. I was not disappointed with this hotel at all. I would definitely stay here again

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

There was hair in the bed in one of the rooms I booked and both rooms had hair in the tub! Clearly the rooms were not cleaned properly. Not only did we have to request new sheets, but we had to change them ourselves.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager.

We stayed at this hotel one night while traveling on vacation. The outside property is well maintained and clean. The lobby was very clean and well decorated. The front desk clerk was super friendly and helpful. There is a workout room and pool (which was not open), and free breakfast. Our room was clean and well decorated. The mattress was comfortable, however, the pillows left a lot to be desired. We all woke up with stiff necks. The bathroom was nice size; however, the toilet ran ALL night long; we had to keep the door closed just to be able to sleep. Also, there was a smell in the room coming from a paper mill down the road, and a couple of us woke up with our sinuses going nuts. Not the hotel's fault, except that maybe better filters would be an idea?? Also, at check in, we were told to control the a/c with the wall unit, however, no matter what temp we put it on, it was freezing in our room... We had to end up turning it completely off. The free breakfast consisted of waffles, omelets with what appeared to be peppers in it, bacon, potatoes, an assortment if breads, biscuits and muffins, and cereal. The waffle maker was apparently broken. We poured the batter in, closed the top and turned it over (as instructions stated), and batter all poured out the side. All in all, it was not a bad stay for a quick overnight stop. Would I stay here again? Probably not, at least not without a few modifications. With a few repairs and better air quality, this could be a great hotel! The BEST thing about this hotel was the staff. Each one we interacted with was super friendly and helpful.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Presidential Hotel & Suites during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

We always enjoy staying here. Its definitely the best in this area. Clean rooms. We always reserve king suite bc I like the sitting area with the 2nd TV. Friendly helpful staff and they always try to address any complaint.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your lovely feedback with us. We are thrilled that you enjoyed your time spent with us! It´s always a great honor for us to have guests spending a fabulous time. It makes us really pleased that we had a chance to contribute towards turning your stay into a memorable experience. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

We booked here because we really like staying at the Best Western hotels. The check in staff was really sweet and professional. Our queen room was spacious and comfortable. Breakfast the next morning was one of the Absolute Best we've had in over a year at a hotel. Fresh, hot waffles, bacon, gravy and biscuits along with scrambled eggs and omelets. Fresh fruit, yogurt etc. They followed covid guidelines with mask and gloves and seating. The lobby was nice, airy and clean. Overall an A+ for comfort, friendliness and looks. Thank you showing how other hotels should be!!

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I am very happy to see that you liked the room, staff, breakfast, and cleanliness. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.

Good enough for a one night stay. It was adequately clean. Nice to have the sitting area for watching TV. Nothing special but works out if you're traveling through Pine Bluff and need a place to stay.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager

Checking in, staff is very rude and not helpful. Check out staff was dry but not rude. Idk what breakfast was but it smelt horrible like vomit all through the hotel. Carpets need steamed. Tv and internet did not work because of the snow, I was not warned of this, I just figured it out.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the unfriendly behavior of our staff. This is critical. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visits. Sincerely, Hotel Manager.

I probably would've wrote a better review but this one thing pissed me off. I called the front desk to get more towels and I was told I had to bring my used towels down to the front desk to switch them out for clean ones. Never have I ever heard of this before in my entire life. This is very insulting. What kinda hotel does this? It's nasty and not at all professional. Poor service and horrible hospitality.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I am really sorry and disappointed to see such a remark. This is an unusual happening and my apologies howsoever. We will fully check this incidence and verify the real reasons. Your feedback is important for us we will ensure that such things does not reoccur. Request your understanding. Sincerely, Hotel Manager.

Stayed almost a month on and off due to family emergency in the city. Staff members Latay and Kia were the rudest employees I have EVER encountered. Not helpful in ANY way. Mistakes were made SEVERAL times dealing with not only my reward status and promotions but charged my card with unauthorized and incorrect charges repeatedly. These charges took days to be returned to my card only to be told very rudely that it's my bank who was the reason for the delay, but not acknowledging that THEIR REPEATED ERRORS WAS THE REASON FOR OUR INCONVENIENCE!!!! I tried talking with Latay and Kya to no avail. Was treated like anything OTHER than not only a gold member client but also a customer that had spent more than 2000.00 dollars over the last month. Requested to speak with the manager who was supposed to call me back and NEVER did. Instead I was only given his last name which is Patel. I continued to stay after the continued errors ONLY to have the SAME thing occur today MORE INACCURATE CHARGES ON MY CARD THAT....YOU GUESSED IT WON'T BE REFUNDED FOR DAYS!!! When I complained AGAIN the "MEAN GIRL DUO" (Latay and Kya) where as usual extremely rude as if I the customer was at fault for their NUMEROUS mistakes. You would think that a customer that stayed this long with this MANY MISTAKES bestowed upon them that management would check in with them or at least return a call. This however did not happen. Latay informed me today that she spoke with management and that after today WE ARE NO LONGER ALLOWED TO RESIDE AT THIS ESTABLISHMENT!!!! YES YOU READ THAT RIGHT!!!! DO NOT STAY AT THIS HOTEL!!!! It's obvious they have NO regard for not only customers BUT LOYAL CUSTOMERS!!!! We have been here so long that we are familiar with the staff so on a good note Shirley was AMAZING. She helped navigate us through ANY problems that arose and we looked forward to the days she worked. Heather was also VERY pleasant to deal with. BUT if neither of them are on the desk you WILL NOT receive anything CLOSE to customer service. We have not received even an apology or a visit from management but instead what is comparable to an eviction and must check out in the morning. THIS IS HOW THIS HOTEL TREATS CUSTOMERS AND I WOULD DEFINITELY DISCOURAGE ANYONE FROM STAYING HERE!!!

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank for the stay and the detailed description of your bad experience. It is pretty serious and we never condone such things. The matter will be investigated and strictly acted upon. Anyway, our apologies for all the inconveniences and misbehavior from the staff. The staff will be managed and retrained for guest relations. This is an uncommon occurrence,howsoever. Request your understanding and continued patronage. Sincerely, Hotel Manager.

We requested a non smoking room and got a room that reeked of tobacco and weed. The bathroom floor was sticky and dirty, stained sheets, hole in the wall... You could smell in the hallway people were smoking all over the place. The side doors of the hotel also do not lock even at night meaning anyone can get in and out...

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for your stay. Very much concern about the inconveniences due to several issues mentioned in your review. I deeply apologize for all the inconveniences. We will definitely investigate your comment about the smoke. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager.

BEWARE!! If you have any concerns about being infected with COVID-19, don't stay here, the two employees I interacted with at the front desk did not wear masks. The telephone in my room was filthy. Luckily I had some alcohol and wiped it down.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Carmen, Thank for the stay and the comments. It is pretty serious and we never condone such things. The matter will be investigated and strictly acted upon. Anyway,our apologies for all the inconveniences. This is an uncommon occurrence, Request your understanding and continued patronage. Sincerely, Hotel Manager.

I called to make sure my rooms were taken care of and was surprised to hear that I was speaking with the manager who was suppose to send me third party authorization form but after about 30 mins still hadn't received anything so I called back only to have her hang up in my face and tell me that she was busy

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Presidential Hotel & Suites. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager

Stayed here enroute to Louisiana during Covid. Older property but well maintained. Friendly staff, comfortable rooms, and quiet on the side away from the highway. Breakfast option was limited - grab and go bag. Would stay here again.

Hotel Manager, Other at Best Western Presidential Hotel & Suites, responded to this review
Hello Chuck, Thanks for the stay and the positive feedback. Your comments empowers our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.

Needed a hotel for an unexpected trip. Reserved by phone and staff, room, and bed were very good and super quiet. I actually slept through the night. Price was also about $50.00 less than other hotels I called first. It was also a good location and easy to get to my meetings. This was my first stay in a Best Western and was so good I stayed again for my next two trips the following week. The only negative is the sack breakfast which is a piece of fruit, bottle of water, and small granola bar. Otherwise very happy stay.

Mukesh Nathu, Owner at Best Western Presidential Hotel & Suites, responded to this review
Dear Suoos, Thank you for your recent stay at our property. We understand the disappointment with the pool due to the Covid- 19 issues, Of course the grab and go would not be a substitute for it. It is heartening to note that you had a pleasant stay otherwise. We will ensure an awesome stay next time for privileged guests like you, Looking forward to your next trip. Sincerely, Hotel Manager

This hotel is hard to review because while it didn't live up to my normal standards, I have a feeling it's probably one of the best options in Pine Bluff. I'll to keep it factual so here it is for what it's worth. Lol Safety: It is right on a highway but it's the business Highway not the interstate. The area was very rundown but we didn't see a single part of Pine Bluff that looked any better. I didn't feel AS safe as I like to be - safe enough though that I did stay alone with my daughter. But once we checked in and got to our room we didn't leave for any reason until checking out the next morning. Room and Cleanliness: Appeared nice at first look - carpets seem newish, everything looks modern. But upon closer look it appears like cosmetics slapped over an unmaintained building. There were fairly large scuffs covering most of the bottom of the walls at every corner/edge. The “nooks and crannies” in every corner of the room and bathroom were disgusting. Like when you clean but only the main walkways and not to the edges. The bed sheets were dingy white and had stains. (This part was even more apparent when I stayed in a different hotel the next night in another town and the sheets were shockingly bright white). This was the first time I wished I had brought my own sheets. Breakfast: Because of the recent pandemic, they weren't allowed to serve breakfast. I expected that but the other hotels I stayed at and called about were at least offering packaged items (muffins, pastries) or whole fruit individually bagged. This hotel offered nothing. And of course, their rate did not decrease for the reduced service. The only positives I can give it was the friendly staff ladies at the front desk. Overall I would not recommend this hotel, especially for the price (I paid close to $100). But sadly I would have to say I don't recommend staying in Pine Bluff at all.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Dannifer, Thanks for choosing the Best Western Presidential Hotel & Suites. Appreciate your feedback and telling us what you liked and also the areas where we can improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

This hotel was good but it didn't seem to be in the best part of town. I had trouble finding any good restaurants near it. The room was clean and relatively quiet. I didn't get to try the pool or breakfast since they were closed due to the virus shutdown.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. Guest feedback helps us a lot to improve our services and hospitality. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

Our room was large and clean. The bed was comfy and had a night stand on each side of the bed (this is not always the case in some motels). There was an arm chair, desk/chair, microwave, fridge and coffee maker. Breakfast was very nice: ham, biscuits & gravy, scrambled eggs, breakfast potatoes, pastries, muffins, bagels, oatmeal pkts w/toppings, waffles, cereal, juice & coffee.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Julie, Thank you very much for staying at our hotel and giving us the positive feedback. Nice to note your appreciation about the stay, amenities and of course, the breakfast. It is very much encouraging to receive such an accolade from our guests. We are privileged to have guests like you and look forward to your next visit. Sincerely, Hotel Manager. Best Western Presidential Hotel & Suites.

Perfect room, very clean, lots (and I mean lots) of great new towels, fast wifi and a very quiet stay. I love this place. Previous night stayed in a BW in Council Bluffs IA and it was a disaster. The presidential Inn& Suites restored my belief that hotels still know what a guest wants and needs. Thank you Presidential Hotel and staff. Great job and keep up the good work. You should be rewarded.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Perry, Greetings from the Best Western Presidential Hotel & Suites. It is indeed a pleasure when our valued guest share their stay experience positively Your generous indication of our performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

BW of Pine Bluff, AR continues to provide a comfortable & safe environment for break from traveling. The staff is consistently friendly and helpful. They even remember our dog KC. We have stayed at this facility 5 times in the last year.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for giving us the opportunity to host you at the Best Western Presidential Hotel & Suites. It was a true pleasure. Commitment to service and guest satisfaction is the main focus and we are delighted to hear that you had such a good time with our activities. The pride and dedication of our hotel team are to provide exceptional customer service to our valued guests. We are truly delighted to learn you enjoyed your stay and especially to acknowledge that members of our team made it exceptional and memorable. We hope to see you again. Sincerely, Hotel Manager.

Since my mother been dealing with health challenges ,I have been traveling from Texas to Pine Bluff to be with her ever week . There come a time when family have there disagreements , so I stop staying with family and start staying at the Best Western in Pine Bluff, AR . The customer services was beyond my expectation. The staff are very friendly, caring and professional. Once they found out that my mother was place on Hospice they show so much concern for her. Now when I check in my mother is the first person the staff ask about . I am so bless to stay at a hotel where there is caring and professional staff .

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Greetings from the Best Western Presidential Hotel & Suites. Thank you so much for such a lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. We are really touched,moved and inspired to see your sincere comments. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcome your referral guests. Sincerely, Hotel Manager.

Everything was great! All the staff members were friendly, and the breakfast was good each morning. A huge plus was the Dillards clearance center right behind the hotel. I will definitely stay again next time I'm in the area.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Mrs.Jennifer Johnson, Greetings from the Presidential Hotel & Suites. Thank you so much for such a lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcome your referral guests. Sincerely, Hotel Manager.

I stayed 9 days the hotel was quite and very comfortable the beds were great . It was very clean. The staff was great you could always find someone if you needed them. The breakfast was good and the coffee was great . I would definitely stay here again.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello cindyup, Thanks for your stay at the Best Western Presidential Hotel & Suites We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

The Pine Bluff Best Western is located at a convenient location on the South side of the town. And it'll be even more convenient when the casino opens across the street. A nice breakfast buffet, clean room and lobby area and a smiling staff makes for a pleasant stsy.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for sharing the wonderful experience. I am glad you like each and every aspect of your stay. Our goal is to provide an experience worth repeating for every guest, every time. I hope that you will recommend us to others and look forward to welcoming you again. Sincerely, Hotel Manager.

Hotel clean inside and out, the bed was good and ac worked well, the breakfast was good too, we booked the suite with 2 tvs and lots of room with a sofa, and no is filling the 200 needed for a review, which they should look into to reduce for a qualified review. :-)

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Robteddyh, Thanks for your stay at the Best Western Presidential Hotel & Suites. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Great facility, great service. Free breakfast could have been better (good food but not served warm enough). Charlotte and Keye went out of their way to make our stay great. Location was great (near the highway).

bestwesternpinebluff, Hotel Manager. at Best Western Presidential Hotel & Suites, responded to this review
Hello Denny, It is very gratifying to see your feedback about your stay. It is very much encouraging for the entire hotel staff team and the facilities. We hope your stay was amazing. Your comments about the dullness of the paint and breakfast will be thoughtfully resolved by the catering team. Thanks for pointing out that. We cordially invite you to stay with us again. Sincerely, Guest Manager.

I was in town for a workshop the next day so I drove in the night before. The kind lady at the front desk greeted me with a nice smile! The room was very comfortable and clean. I traveled alone and felt very safe in this hotel in this location.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Laquietta, Thank you for staying at the Best Western Presidential Hotel & Suites Your appreciation of the property for the location value and amenities is praiseworthy. It makes us proud and more determined to serve our guests better. We are privileged to have you as our guest. Please make it again whenever you travel to this area. Best Regards, Hotel Manager.

There was a weird smell in the lobby when we checked in. It went all the way to the second floor. Also the code to the wi-fi didn't work didn't feel like bothering the lady at the desk because every time I walked through the lobby, she looked away

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, We sincerely thank you for providing us with reviews of our services and facilities. As a service-oriented business, feedbacks are very crucial to us. We apologize for all the inconvenience during your stay with us. We assure you that we will look into your complaints and take appropriate action. We hope, on your next visit you will see all the changes we have made and will have a very pleasant stay with us. Sincerely, Hotel Manager

near interstate, easy check in and check out, friendly staff, standard Best Western breakfast, very clean and comfortable room, quiet area and hotel, clean parking lot, had read reviews which were not positive, however, I have nothing negative on this hotel.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, Greetings from the Best Western Presidential Hotel & Suites, Pine Bluff. It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the location and the stay. We eagerly await you to welcoming you again. Regards, Hotel Manager.

I was kinda skeptical about the reviews. One or two bad reviews will make you choose a lesser hotel. My room was clean and spacious. The bed swallowed me up, it was so comfortable. The couch not so much, it was stiff leather. Breakfast was good, the internet access was great, and the shower was a nice steady stream. They had later than usual checkout, noon.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Peggy, Thanks for your kind comments. We are proud of having guests like you. You can always be assured of a nice stay with us. Glad to note that you liked the breakfast and the local activities. We look forward to having you with us again. Sincerely, Hotel Manager.

My husband and I tend to travel a lot, since we are retired, and have to say our favorite hotel is Best Western by far. The cleanliness, and attention + hospitality we receive at this hotel is phenomenal.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the location and the hospitality. We eagerly await you to welcoming you again. Regards, Hotel Manager.

Bathroom floor filthy. many dead bugs in light. One small bar of soap to share for sink and tub. Tub extremely slippery and no handles to hang on to. More of an industrial area. Not a lot of good restaurants close by.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, It is disappointing to note that your stay at the Best Western Presidential Hotel & Suites was not satisfactory. We regret the inconveniences due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

We specifically stayed here because they have gluten free options for breakfast. The room was okay, but went to breakfast and had to almost beg the staff to keep breakfast stocked. They had a bus load of people and was not prepared they could not keep the eggs, sausage etc stocked. When I asked about gluten free, I had to educate them as to what gluten was! The staff said we have milk? Was not happy having to educate them that is something that corporate should be doing, especially since according to the other BW I have stayed at they are now suppose to be required to have GF/DF options, this one did not even have a clue about it. Will NOT be staying there again, and will now ask before staying about gluten free. Was very disappointed.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Debi, I am sorry to learn about all the inconvenience you had to endure. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with hotel management, who have shown genuine concern for your observation. We will look into this further and we greatly appreciate you taking the time to bring this matter to our attention. Guest satisfaction is our commitment and we hope you will give one more opportunity. Sincerely, Hotel Manager. Best Western Presidential Hotel & Suites.

This hotel was much better than we expected! The rooms were very modern and clean, with renovations and new carpets also. Tammy and Chase at the front desk were awesome, very helpful and accomodating! For a nice affordable stay in the Pine Bluff area, we would definitely recommend.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Eriana, Thanks for staying at the Best Western Presidential Suites & Hotel and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

The hotel would not let me check in a few hours early without charging me extra, even though I am in town helping flood victims, and working 12 hour days. If that was the only issue, I could have lived with it, as that was not the end of the world. However,that was just the start of my issues with this hotel. The front desk person was on her phone when I arrived, and didn't look up until I said something after a good few moments. I travel a lot, and frequently use Best Western, and typically enjoy good service. This lady could have cared less whether I was there or not. Once she deigned to check me in, she rushed me, like I was keeping her important duties (her phone). My room was hot upon arrival, and would not adjust. They had to come up and fix the air. There was trash on the floor by one of the beds, which made me question the overall cleanliness. The floors seemed dingy and were not well vacuumed. Breakfast was unappealing. Watery eggs, "sausage", watery coffee, and brown bananas. I ended up going to McDonald's. I would not recommend this place to any fellow travelers.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, We appreciate the time you took to leave us your valuable feedback. I apologize that your experience with us did not meet our normally high standards of excellence. Your comments have been shared with a few of our key leaders here at the hotel for follow-up. Hotel staff received additional training for guest relation and hospitality. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay! Sincerely Hotel Manager

The staff here is wonderful, its clean and in a good safe location in Pine Bluff, next to the mall and soon to be casino. I enjoy staying here when I come to Pine Bluff. They also have an outdoor pool.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us on your trip to Pine Bluff. We are glad that we met your expectations even though not a full five star. My team is really appreciative of your generous compliments about our rooms, safe location, and service. We will constantly strive to give an excellent service and product to achieve good compliments form you on your next visit with us. Hope to see you soon. Sincerely Hotel Manager

I have fallen in love with Best Western! Especially after staying at the Pine Bluff, AR location. I recommend them to all my family and friends. I love that I am able to check in early and via email. And the staff has always been pleasant.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, We are glad that you had a great experience with us. Thank you for your generous compliments about us. We are proud to have our staff. We hope to serve you again in the future. Sincerely Hotel Manager

Friendly honest.staff, comfy beds. Lobby and breakfast areas were clean and welcoming. Coffee was fantastic. Lots of construction happening in the area on the roads, but it couldn't be heard in hotel, so no disruptions caused at all.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 5-star review. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. I am glad you find our breakfast area very clean and coffee fantastic. Thank you again! Sincerely Hotel Manager

Pool was not open Memorial Weekend, although outside temps were in the 90s. Housekeeping did not clean our room during our stay. Our bathroom tub had poor plumbing. It took a very long time for the water to drain out.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Presidential Hotel & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

The staff was awesome!! The hotel carpet needs updating and my 1st room had electrical problems. The 2nd room needs the jacuzzi tube removed (sanitary reasons). That doesn't add value my cousin with a 17 year old son was give the room prior to me with a roll a way bed.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, Greetings from the Best Western Presidential Hotel & Suites. Thanks for the mixed feedback with suggestions for improvement. We are continuously improving and will definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

The hotel was very nice with a good breakfast selection. The staff was very courteous during check-in and check-out. The rooms were clean and the bed was comfortable. I would definitely stay here again.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Hello Guest, Greetings from the Best Western Presidential Hotel & Suites. At the outset, let me thank you for staying with us and taking valuable time to give us feedback. Your comments are much encouraging, and course guides us for improvement. We shall definitely try to make your next stay still awesome. Appreciate your patronage. Sincerely, Hotel Manager.

Their employees go out of their way to make sure your stay is great! Breakfast was awesome plus I love their rewards! My room was very clean and hotel location was very easy to find! Rate for the room was the best in town!

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcoming you again soon. Sincerely, Hotel Manager

Nice room, good service. Plenty of eating places nearby. A good (not great) breakfast. I travel by motorcycle and was offer parking under the covered area since the weather was threatening to be severe. Thanks!

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Presidential Suites & Hotels and the positive review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

Have come to appreciate the standards of Best Western. Their breakfast menu is always ample to satisfy anyone's desires. We especially enjoy the Belgian waffles and muffins. Our only problem is locating the motel even with a GPS. The outside sign is difficult to see from the street since it is on the building.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Presidential Hotel and the great review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. We shall work to make locating the hotel easier. Happy to hear that you will visit us again. Regards, Hotel Manager.

The southern hospitality is alive and well at this Best Western Hotel in Pine Bluff, Arkansas.The pet area is clean and welcoming. The breakfast had a variety of selections that we enjoyed to the fullest because we had another 5 hours of driving to our final destination and didn't have to stop to eat. The staff was so helpful and knew about the detours that we would be experiencing on the Interstate. Our GPS tried to re-route us but because we were previously advised by helpful Best Western's well trained staff we knew what to expect in advance. Very helpful.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Your experience is important to us, so thanks for sharing it. Our team is more than thrilled that you like our hotel clean rooms, friendly staff service, great breakfast and convenient location. Guests who stay with us are delighted in most cases. We want to be recognized daily by our guests as the most acclaimed hotel in Pine Bluff, AR. You're invited to try us again anytime for a great experience worth repeating. Thanks for your willingness to share your feedback and help us grow. Sincerely, Hotel Manager

Great staf! Great place to stay! Easy on and off the highway. The staff is very friendly and helpful, room is big and clean. The best part is pet friendly for those of us with a fur baby. The only draw back is no reastraunt close by.

bestwesternpinebluff, Hotel Manager. at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Thanks for your stay at the Best Western Presidential Suites Pine Bluff and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving hundreds of guests and their families who report satisfaction with their stay with us. Your comment on the restaurants shall be considered. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

Great option if you are in the area. The staff is very friendly and the facilities are clean. The staff responded quickly to any special requests. They have microwave and fridge in every room. They also have a crib available upon request if you are traveling with a baby.

bestwesternpinebluff, Hotel Manager. at Best Western Presidential Hotel & Suites, responded to this review
Dear Guest, Greetings from the Best Western Presidential Suites,Pine Bluff. It was great to have you with us and to note that you had a safe and comfortable stay. Thank you for choosing to visit with us and sharing your valuable feedback. We are indeed glad to know that you impressed with our overall facilities and service of the staff. We hope to serve you again in the future. Looking forward to your next visit Warm regards Hotel Manager.

There were three of us that stayed 3 nights. Have to say this was a great place, much better than expected. The staff were wonderful. Breakfast had all we wanted in good supply. Room was very clean, was great to have mini kitchen. We only wished the ice machine worked, which is such a minute detail compared to the great value here.

bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Valued Guest, Thanks for the stay at the Best Western Presidential Hotel & Suites and the positive review. Glad to note that you liked the location, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

I had a great experience checking in. There were two people and they were both very friendly and accommodating. The lobby was immaculate. Our room was on the second floor next to the the elevator. I heard no noise from this the entire night. I was not able to use any amenities so I can't rate those, but the room was spacious, super clean, and the bed was comfortable with enough pillows. It was a good stay.

Presidential Ho... P, Manager at Best Western Presidential Hotel & Suites, responded to this review
Dear Jamie Gardner, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 8705356300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, JP General Manager Best Western Presidential Hotel & Suites

Stayed here for one night the room I booked was unavailable due to their remodeling the assistant on duty JP put me in a little nicer room to compensate for the inconvenience. And then let me park my motorcycle in a very secure area upfront. I felt confident that it was safe for the night. He also made sure I had some water to drink as it was hot that day 95°. Can't say enough about JP how he went out of his way to make sure I was happy and satisfied. I've stayed mostly at best westerns on my long motorcycle trip, and I must say they are really motorcycle friendly, if you're traveling by bike I highly recommend staying at best Western

Presidential Ho... P, General Manager at Best Western Presidential Hotel & Suites, responded to this review
I would like to thank you for giving us an opportunity to serve you and our goal is to provide a superior customer service and we are glad to hear that you had a great stay at our Best Western. Thank You JP

Beware patrons. Here's a heads up, the manager at THIS Best Western is one of the rudest human beings I've ever run across in my travels and hotel stays. If common courtesy, above average customer service, pleasant demeanor and memorable stay is what you're interested, avoid interacting with the manager. I've made a conscious choice not to ever choose THIS hotel as a hotel option for me when visiting Pine Bluff. Secondly, they advertise a pool however the pool wasn't available. Beware patrons. Third, the hotel had an obvious unpleasant odor from the very second you walk through the door (maybe pest control, maybe nearby paper mill, maybe years of less than satisfactory housekeeping.

The unusual smell someone said is the smell of new paint and new floor tile and grout. We had all new furniture and bedding , new flooring everywhere. Great rates ,clean comfortable and felt safe , night front desk lady very nice. Shower temp could have been set a little warmer, must have anti scald as sink was hot enough.

No longer a Best Western. ?? Slapping a little paint on the walls ain't going to help this hotel. Hotel has a unusual smell to it. Staff no longer has name tags. Heater did not work, 29 degrees outside. ??Had to take a Luke warm shower as there was virtually no hot water. ?? Breakfast was a disaster only has sausage gravy, no biscuits, no sausage, no bacon and no eggs. Done with their incompetence. Don't stay here.

The hotel was clean, but It smelled of cigarette smoke. The mattresses were very bouncy. The breakfast was sad. The few things on there were all microwaved foods. We will definitely choose a different hotel when we pass back through.