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Best Western Plus Philadelphia-Choctaw Hotel and Suites, Philadelphie

3.5/5  - basé sur 81 notations.
15211 Highway 16 W, 39350-6734, Philadelphie, United States - See map

Welcome to Best Western Plus Philadelphia-Choctaw Hotel and Suites. We are located near the Pearl River Resort and Casino and just minutes away from the coliseum, theater, Dancing Rabbit Golf Course, Geyser Falls Water Theme Park and a variety of restaurants.

Best Western Plus

Philadelphia-Choctaw Hotel and Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 81 guest reviews
NOTE ISSUED
Excellent
18
Very Good
32
Average
19
Poor
7
Terrible
5
REFER TO NOTICE
Business Business
26
Couples Couples
16
Family Family
22
Friends getaway Friends getaway
3
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel"

4
31/07/2018

We stayed here last year when it was a a Holiday Inn express. Best Western has done sever updates to the facility and cleaned it up some. Our room and the hotel were clean. Breakfast was your typical hotel breakfast with fake eggs or Omelets with turkey sausage. Nothing to shout about. It was a little noisy the 1st night were were hear with kids running around the halls and the rooms above us until I called the office and they took care of it. The other 3 night were very quiet. There was a little bit of mold in our bathroom by the tub but not enough to complain about or cause the room to smell. However if they don't take care of it quickly it could spread. I would not mind staying here again. It was a fairly nice hotel.

"Experience"

5
10/05/2018

I had an excellent experience. The beds were very comfortable. I was quite impressed with hotel staff. The night front desk clerk was very helpful. I don't think I would fave been treated any better at a relatives .

"Horrible! "

1
09/05/2018

I stayed here last year when it was a Holiday Inn and it was bad. I wasn't looking forward to staying this year but I heard it was now a BW and had been completely renovated. When I checked in I was told the rooms still had the “new” smell. It may have been renovated but the room stench was horrible; like wet dirty socks! I even asked the desk clerk to come to my room. She agreed that it was not a “new” room smell but was something horrible. She did offer to move me to another room but I had been traveling for a week, unpacked, and just wanted to relax. I bought a bottle of Febreeze and used almost 1 pint in 24 hours. I mentioned it to another clerk and said there was no way housekeeping could overlook it. A housekeeper was standing there and agreed the smells were terrible. IF you work in housekeeping and know your rooms stink, do something about it. Struck out the past 2 years, I'm done with this place.

"very good value"

4
22/03/2018

Room was clean and up to date. Bed slept very good. Pillows was good. Breakfast was very good. Parking a little weird. They are remodeling so excuse the mess outside. >>>>>>>>>>>>>>>> I would stay again!!!

"great hotel"

5
03/03/2018

wonderful hotel: it was located in a great location, and a very friendly atmosmphere: the staff was wonderful, and the room was just perfect: overall, it was one of the best best western I have ever visited: I highly recommnend.

"Great for business"

4
24/01/2018

The hotel was clean and comfortable. The breakfast provided a good selection and was quick. The hotel was close to the casino and town. The staff was friendly and helpful, they provided good recommendations for area restaurants and directions.

"That SMELL!!!!!"

1
06/11/2017

I dont care how many cans of spray you spray in the rooms, that stench does not leave. It smells like a cross between sewage, cigars, and 99 cent cans of potpourri spray. The scent is sickening sweet... and after 2 hours.... isnt stopping. Guess who found the source of the potpourri stench.... that cheap stuck hidden in the AC. Second, why block off all the prime parking spots for equipment and force all the customers to park “round back?”

IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And Suites, responded to this review
Dear Dangousity, Thank you for taking the time to write a review about your stay with us. We are sorry to hear that you were let down by the parking restrictions and the condition of the room you were given. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to the management team for evaluation. In addition, we have sent you a private message to obtain more information about your stay. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely, Joel A Case Manager IHGService

"Disgusting!!"

1
02/11/2017

I recently had to stay at this hotel because of a death in the family. When we arrived we noticed it was under renovation (completely acceptable). The problem was that when we got there there place was VERY DIRTY. The roll away beds were stacked in the breakfast area and they were filthy. I expressed my concerns to the front desk and the woman on duty was completely rude. She then stuck us in a room as far away from the elevator as possible. I had asked for a handicap room as I was traveling with my 80 year old mother (she ignored my request). The room smelled like urine, the curtains were falling off the wall the bathroom was water damaged. I contacted corporate and they acted very concerned, although, after speaking to them on 2 occasions they never even called me back. Looks like HI has problems on many levels and will not be getting my business in the future!!

IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And Suites, responded to this review
Hi Sherry C, Thank you for your stay and for leaving a review. Our goal has always been to provide our guests with the best hospitality service and I am sorry for not being able to meet your expectations when it comes to the room received and customer service delivered. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly. I would also like to look into this further, thus, I have sent you a private message to get additional information regarding this event. Again, thank you for your feedback and I hope to hear from you soon. Sincerely, Ingrid V. Case Manager IHGService

"Great place to stay"

5
08/10/2017

We had to evacuate from St. Petersburg, FL due to Hurricane Irma and we came to this Holiday Inn. The hotel allowed us to check in early which was such a relief, given how long we'd been on the road with our pets. They also waived their no-pet policy and did not even charge us a pet deposit. The management, staff and especially the ladies preparing breakfast made us feel so welcome. The dining area was meticulous and the breakfast was great - lots of variety for even picky eaters. The food was replenished constantly. I was so impressed with how gracious and kind everyone was to us, especially given how much was going on.

"Strong Odors In Some Rooms"

2
19/09/2017

Checked in late on a Saturday night with three other colleagues traveling for business. After entering the rooms on the 2nd floor, two of our four travelers (including myself) were immediately struck by a strong musky odor. We quickly decided to change rooms and went back to the front desk. The receptionist was helpful and apologetic and put us in rooms on the 1st floor. My friend's new room had a noticeable smell, but not as bad as his previous, so he stayed. My room smelled just as bad, if not worse than the original. Back again to the friendly receptionist who put me in a suite on the 3rd floor. The room didn't smell nearly as bad (but not good), but the 3rd floor halls wreaked of cigarette smoke even though it's supposed to be a non-smoking hotel. One other note, the carpet in the elevator was filthy. One good thing, the bed was quite comfortable.

IHGService, Guest Relations Manager at Best Western Plus Philadelphia Choctaw Hotel And Suites, responded to this review
Hello MMinFLA, Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am thrilled to hear that our comfortable beds and helpful staff contributed in making your experience comfortable and memorable. On the other hand, I am sorry for the inconvenience the condition of the rooms assigned to you and elevator cleanliness may have caused. It is not enough for us to be just good, we want to be exceptional and even though we could not fulfill your expectations this time, we will continue our work to improve all our services. Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns. Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Krysllin G Case Manager IHGService