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Best Western Hotel Swiss Clock Inn, Pecos

4.0/5  - basé sur 138 notations.
133 S Frontage Road I-20 W, 79772-7202, Pecos, United States - See map
Best Western Swiss Clock Inn - Best Western Swiss Clock Inn - Your Home Away From Home The Best Western Swiss Clock Inn is ideally located in the center of Pecos. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Looking for a home away from home? The Swiss Clock Inn is the most accommodating hotel in Pecos, situated between the Pecos Golf Course and Maxey Park. Our location and amenities appeal to travelers and long term guests alike. Our Alpine Lodge Restaurant is open breakfast, lunch and dinner. The complimentary breakfast buffet includes a full hot fresh prepared meal, homemade pastries, cooked to order eggs and pancakes . Ol' Barry's Tavern is open nightly and features a full bar, local brews, wine, food and an outdoor area with fire pits and TV's known as Ol' Barry's Surf Club. Other amenities include Free Guest Laundry, Fitness, Large outdoor pool, BBQ and Picnic area, shaded courtyard, and spacious Truck Parking. Rooms are complete with upgraded bedding, micro/fridge, in-room coffee, HD satellite TV, and Wi-Fi. Book your next stay at Best Western Swiss Clock Inn for a truly enjoyable Stay!

Best Western

Hotel Swiss Clock Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 138 guest reviews
NOTE ISSUED
Excellent
46
Very Good
43
Average
28
Poor
11
Terrible
10
REFER TO NOTICE
Business Business
44
Couples Couples
42
Family Family
33
Friends getaway Friends getaway
4
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"not good"

1
04/06/2018

this hotel is the worst hotel I have ever stayed in . this hotel room cost $310.00 for one night. this hotel is a rip off.do not stay at this hotel .I used to stay at this hotel all the time. I wish I could say something nice about this hotel but I cant

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. Our general manager, Veronica Natividad, has reached out to you regarding your stay and charges. Please feel to contact us directly at 432-447-2215 if you have any more feedback or concerns. We appreciate your business and look forward to your next stay. Sincerely, Michael

"Really Nice Hotel"

5
18/05/2018

Last time I was in Pecos for work, I stayed at a place on HWY 285. The rooms were not anywhere like the website and for over $200 a night I should have had a room without a busted door. Now the Best Western Swiss Clock Inn.... When I received the reservation confirmation from my work, i googled this hotel. I was impressed with the reviews. When I arrived here I was greeted by a very friendly staff. I walked into my room to find a recently renovated room, (or that is what it looks like to me). This place is very nice and for my future work trips here I will request a reservation here.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We appreciate the compliments on our rooms and our friendly and helpful. We look forward to your next visit soon! Sincerely, Michael

"Excellent place, but pricey"

4
09/05/2018

I loved everything about the hotel, but it was extremely pricey. Luckily, I did use points. I just couldn't believe the actual price. Everyone was extremely nice, the rooms were excellent, there was a beautiful indoor pool next door, all kinds of awesome things. However, the price is the only issue that I have with this place. I can't really see paying 200 bucks on a hotel room. I've never heard of a regular Best Western at such an extravagant price. So, overall, it is an EXCELLENT place to stay, as long as you have that kind of money to spend.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the excellent rooms, The beautiful indoor pool and the extremely nice staff. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Surprise pole"

3
25/04/2018

Checked in, put our bags in our room, and left to eat dinner on site. Came back and a pole with screws sticking out of it was coming out of our ceiling! Had we been in our room and it hit us on the head it could have killed us! We were quickly rushed to a new room and no charge. At checkout was told the manager would be contacting us but nothing. My company didn't have to pay for the room but no I'm sorry for your inconvenience from the manager or here's a few points nothing! The room was average and clean!

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We do apologize for the pole situation in your room. We will be contacting you shortly. We appreciate your business and look forward to your next visit. Sincerely, Michael

"Guest priorities"

1
21/12/2017

The maintenance department replaced the exterior door to the next room at 5:30AM because the guests in that room were “day sleepers”. This activity woke us and our dog up, the banging causing our dog to bark. If you are not with the oil industry at this location your comfort is not a priority for them.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We do apologize for the loud noise and waking you up. We strive to make sure all our guest are comfortable. We will take your feedback and implement the necessary adjustments. We look forward to your next visit. Sincerely, Michael

"great place to stay"

5
19/12/2017

Management & staff go out of their way to make your stay here a great one. You will leave knowing where you'll stay next time. I recommend it to anyone staying in Pecos Tx. I came across it by accident, now it's the only place I stay during work trips and vacation time.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the Great review, recommendation and kind words. We appreciate your loyalty and look forward to your next visit. Sincerely, Michael

"Too expensive for what you get."

1
15/11/2017

Nice hotel but too expensive for what you get. The cleaning staff are great. The breakfast is awful and I don't usually complain. The internet was great. The room clean. They recommended the restaurant for dinner it was cold. The salad bar was good.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are sorry to hear you did not have a great experience in the restaurant. We strive to provide all our guests a great dinning experience. With your feedback we will make the necessary adjustments. Thank you for choosing the Best Western Swiss Clock Inn and we look forward to serving you again soon. Sincerely, Michael

"nice place looked freshly remodeled"

5
01/11/2017

nice place in Pecos Texas, oil boom in area makes traffic in town bumper to bumper. have stayed at this motel several times and I believe it has been recently remodeled and updated. very nice now but oil boom has caused prices to increase.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the for the Great review! We appreciate you staying with us and look forward to your next visit. Sincerely, Michael

"Pleasant place to stay"

4
23/10/2017

Book in advance with oilfield booming can be difficult to get a room. Management is awesome and wonderful staff. Use this hotel rather frequently and always have a nice stay. Request to not be in courtyard rooms. With oilfield, workers can have a lot of large vehicles and can be tight parking.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for reviewing our property during your recent stay. We appreciate the nice compliments and the many times you have stayed with us. Sincerely, Michael

"Wheelchair accessible room not set up well"

3
15/10/2017

The bed is way too high! My husband had to pick me up and put me on the bed because I could not transfer. The bathroom counter is not a roll under sink. The outlet you cannot reach from the counter to plug in the hairdryer which was up on a rack that I could not reach. The roll in shower was very nice however there was no shower curtain on the shower rack. There were no handlebars beside the toilet to hold onto. It was clean but avoid this room if you are in a wheelchair.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests needing a wheelchair accessible room the future. Sincerely, Michael

"Great restaurant"

4
31/08/2017

The BW breakfast at this location is served in an on property free-standing restaurant & the quality is much better than other BW free breakfasts ; there is also a BW plus location just next door if you choose

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the wonderful review and nice compliments on our breakfast. We look forward to your next stay with us. Sincerely, Michael

"Our trip"

4
18/08/2017

The front staff was very helpful and caring. Was raining when we checked in & staff told us how to get our room as well as the restaurant & stay fairly dry. All was clean & comfortable. Check out of very easy and helpful to speed us on our way.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We appreciate the nice compliments on our front desk staff and are glad you enjoyed your stay. Sincerely, Michael

"Price"

3
10/08/2017

Priced way too high for type of hotel. Room was ok, definitely not worth the $229 per night price. If price was around $130 then yes I would recommend. Although being in a pipeline city they up the price more than the per diem is given making it very difficult live under those conditions. Staff was nice and helpful. Internet was horrible couldn't even load simple pages on cell phone. Adjust price and get better internet.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We look forward to your next visit. Sincerely, Michael

"Wow. Was not expecting this"

5
08/08/2017

I am not big on writing reviews but thought this time is was appropriate. I travel west Texas and New Mexico frequently and have my old regular overnight stops, most are nicely maintained but some seem not to weather time as well. The Swiss Clock was an exception, they not only maintain but keep trying to push the limits of what can be done with an older hotel. I ended up this time with a commercial room and was surprised with how new and up to date it was, Verrry comfy considering it was on the back side of the hotel by the truck lot. This room was smaller than I had in the past, but for me it didn't matter since I like spending time outdoors when possible. The new addition to the restaurant/bar is an outdoor area (surf club theme) the downside to it was smoking is allowed outdoors but it was surprisingly bearable. I suppose the good side is they have a no smoking bar area indoors. The big negative to the Pecos area right now is that the oil industry has pushed rates up, but they worked with me as much as possible.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate your loyalty to the Swiss Clock Inn. We are glad you enjoyed some of the new features at the hotel and restaurant. We look forward to seeing you again soon. Sincerely, Michael

"Family Road Trip"

3
22/07/2017

I had reservations for a 2 bed room but upon our arrival we were only given a 1 bed. The receptionists let us know that there were no other rooms available with two bed. I asked about a rollaway bed but she said no to that too. I was very disappointed and my daughter ended up having to sleep on the floor. We made the best of it but was very disappointed for the amount of money spent on the room for the night!

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We apologize for not having the proper room available. Looks like you booked your reservation through a third party booking site and We would appreciate if you could contact our general manager, Veronica Natividad, @ 432-447-2215 to get a little more feedback and correct any of the challenges you had. Sincerely, Michael

"Just a little inn"

3
11/07/2017

The room was great and clean, plus AC worked great! Pool was yuck, filled with dust, dirt and little bugs. Construction near pool causing sand and dirt to blow on you. Plus the noise from the construction crew tamping down bricks. The bar was full and there was no one to wait on any of the tables. Went to the restaurant to eat--overpriced food and small portions. The waitress we had was underage and could not bring out alcohol. Free breakfast buffet was good the next day.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are pleased to now your room was Great! We are sorry to hear you did not have a great experience in the restaurant and had challenges with the outdoor pool facilities. We strive to provide all our guests with a great food and service experience. With your feedback we can implement improvements to ensure we offer a better experience for guests in the future. We have an indoor pool and hot tub next door at our sister property, the Swiss Chalet, that is available for your use the next time you come to visit. Sincerely, Michael

"Excellent lodging in Pecos!"

5
03/07/2017

I stayed at this hotel on a recent business trip to Pecos, TX. It was an excellent experience from the time i checked in to check out the next morning. The room was spacious and the bed comfortable. Wireless internet service worked well. I had breakfast at the hotel's restaurant and it was delicious and service very good. I will stay at this hotel the next time I need lodging in Pecos. I highly recommend it!

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We thank you for the nice compliments on our large clean comfortable rooms and hot fresh breakfast. We really appreciate your comments regarding our customer service that you received. We appreciate you staying with us and look forward to your next visit. Sincerely, Michael

"Bad 1 week stay"

2
26/06/2017

The property needs updating mainly equipment, A/C, TV, remote, and get rid of cockroaches. Service was fair but only Receptionist and waitress in cafe could speak English. The T.V. seldom worked, the remote never worked even the second remote would not turn TV on even after I put new batteries in it. The bath tub stopper would not work,

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for staying with us. We appreciate your business. We are sorry to here that we did not exceed your expectations. We have tried to contact you about your recent stay. We would like to speak with you directly regarding your concerns. Please feel free to contact our general manger, Veronica Natividad, at 432-447-2215. We look forward to the opportunity to provide you with a great experience in the near future. Sincerely, Michael

"Good Hotel"

4
05/06/2017

I like the appearance and the cleanliness of the rooms. The restaurant had good food. The staff was very friendly and professional. I like that the restaurant and the Pub were on site. The pool and picnic area was very clean.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the restaurant and Pub (OL' Barry's surf club). We appreciate the nice compliments regarding our friendly and professional staff. We look forward to seeing you again soon. Sincerely, Michael

"Clean and comfortable"

5
29/05/2017

My wife and I have stayed at this hotel numerous times as we travel back and forth from California to the Dallas area. We have always found the accommodations clean and comfortable. The breakfast is excellent. The staff are very helpful and gracious. The prices are not unreasonable. Swiss Clock Inn is highly recommended.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate all the wonderful compliments and your recommendation of our property and staff. We appreciate you staying with us during your long journey to California and back. We will see you the next time you head this way. Soncerely, Michael

"Nice place to stay."

5
28/05/2017

BW Plus costs a bit more ($122 plus tax) but you really get your money's worth. The staff is friendly and helpful, the rooms very comfortable and there was a breakfast buffet at the restaurant next door which was really nice.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for staying with us! We appreciate the nice compliments on our friendly and helpful staff and comfortable rooms. We are glad you enjoyed the fresh hot breakfast at the Alpine Lodge Restaurant. See you next time you visit! Sincerely, Michael

"Lucky Luke in Pecos"

5
05/05/2017

Swiss Inn impressed my German born wife a great deal and that always makes my day go a lot better. Desk staff and manager set the best accommodations deal with an outstanding, properly furnished, clean, and secure suite.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear guest, Thank you very much for your review of our property. We are happy to hear your wife enjoyed our Swiss Inn! The owners are from Switzerland and like to bring a little Swiss Charm to their properties. Thank you for staying with us and we look forward to your next visit. Sincerely, Michael

"Nice hotel!"

5
28/04/2017

Room was clean and comfortable! Quiet area! Dinner at the restaurant next door was very good and reasonably priced. It was nice to have a place to relax after a long day on the road! Would suggest this hotel as a place to stay!

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are happy to hear you were able to rest and relax in our clean and comfortable rooms after a long day traveling. We appreciate the nice compliments on our restaurant and the great recommendation of our hotel! See you next time you are traveling through. Sincerely, Michael

"Best place i been"

5
15/04/2017

They make u fill like your home. The lounge is a great place to have a drink. The restroom and the room are very clean. The food there was so good. They have a great looking pool. The people treated me like family.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the great review! We are glad you enjoyed The Alpine Lodge restaurant and Ol' Barry's Surf Club. We are glad you found our staff friendly and welcoming. We look forward to your next visit. Sincerely, Michael

"Comfortable"

4
11/01/2017

Very nice stay. The room was spacious and very clean. Great bed and pillows. We had a great nights sleep. The breakfast at the restaurant on property was very good. Food was served buffet style and was very well prepared. You can also order eggs to order too. Wait staff was friendly and attentive. We would definitely stay here again.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you very much for your review of our property. We appreciate the compliments on our spacious clean rooms, comfortable beds and pillows. We are glad you enjoyed the hot fresh breakfast and friendly attentive staff. We look forward to your next visit. Sincerely, Michael

"One of the nicest hotels I have ever stayed in"

5
05/01/2017

From check in to check out I had a great experience, This was a last minute booking due to traveling through the town and boy I was sincerely impressed. I got star treatment from arrival which was late about 10pm. The manager was very patient while I made an online booking The room was very beautiful and so warm and comfortable, To be a inn I was very impressed. Breakfast was TOP !10 across the board The hotel staff in the breakfast area was respectable and accommodating. I hated that this was only one night. The previous week I stayed in a Hilton and this was so much better. I would stay here again in a heartbeat. Defintely recommending this establishment to others.It was indeed a step above other BW hotels.

mtkelliher, Guest Relations Manager at Best Western Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the great review and nice compliments! We are glad you enjoyed your accommodations, our friendly staff, and our complimentary hot fresh breakfast. We look forward to your next visit! Sincerely, Michael

"Small Room and Big Parking Spaces"

3
27/12/2016

This motel is in the middle of the part of Texas that is full of oil/gas workers and most of the hotels are booked for months and weeks at a time for those purposes. We were pleased to have a room at this hotel at a fairly reasonable price. The front desk reception was friendly and the agents were eager to be helpful. The lobby is small and nicely decorated for the Holidays. This is a drive to your room (almost) as there are some rooms that you have to walk down a breezeway to access. The laundry and ice machines are also in a small breezeway not far from the check in area. The motel has a T shape with the check in desk at the bottom of the T. Our room was in the back (top of the T) and we observed just about the largest parking spaces ever. They were made of block and very impressive. Obviously they need parking spaces this size to accommodate the vehicles that the workers drive. Our small SUV was dwarfed in the space. We were there on a cold night and our room was clean and warm, albeit a tad tight. I'd have loved an easy chair as they only had a table with two upholstered high back chairs. The room had a queen bed, two night stands and a dresser that held the TV. You needed to put your bags on either the table or the dresser as the room had no other landing space. I asked at the front desk about luggage racks but was told they didn't have those (a surprising omission in my opinion). My husband put his bag on the floor and I squeezed mine up on the dresser next to the TV. The room had a microwave and refrigerator on a stand near the vanity. The TV was smaller than I would have preferred, especially since the best place to sit and watch TV was in bed. The internet was very good and we had a download speed of 8 MBpm that kept us happy. The bed slept fine and everything was in order with the room. I was disappointed to find that this motel does not have newspapers available in the morning and this may be the first Best Western I've stayed at that didn't offer something. Breakfast is in a restaurant that is set between the motel and its sister hotel. They offer a breakfast buffet that is open to paying customers as well. The food was good and the choices varied (they even had sone tasty refried beans). However, the entire place was on the dirty side. The salt and pepper shakers at our table were gunky, the spoon rests had not been cleaned (the refried bean spoon nestled on a rest that had about 1/4 cup of dried beans) and some of the bread had started molding. I really liked the bacon, fried potatoes and scrambled eggs with tomatoes, mushrooms and green peppers. They also had some very nice orange juice. They were out of salsa (empty bowl) while we were there. Apparently a new batch was being prepared - I guess they don't make new until they run out of the current batch. All in all this was a solid stay.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the wonderful review! We are glad to hear that you had an excellent stay and we will hope to have you stay with us again soon! Sincerely, Michael

"Good stay"

4
21/11/2016

A surprisingly nice room considering it has exterior corridors. Extremely clean and was updated. The best breakfast I've had at a motel in a long time. Also surprisingly quiet--and it was Saturday night!

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest. Thank you very much for your review of our property. We are glad you enjoyed your clean, quiet, and comfortable room and delicious complimentary hot fresh breakfast. The owners and staff are truly excited to provide the best hotel experience anywhere. Sincerely, Michael

"LACKING"

3
13/10/2016

Privacy curtain was off the rod at center; we had to pull together and place a chair against it so people outside could not see in our room. The room appeared to be clean, but it smelled very stale. The toilet rocked at the base and seat was very loose making the visit very insecure. The in-room coffee was awful, like mud. The on-site restaurant is very good, above average. The restaurant serves the Best Western Plus and the Best Western Swiss Clock. Our impression is that the BW Swiss Clock is the older hotel and not as well maintained, and the BW Plus is the newer hotel.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We do apologize for the broken privacy curtain and toilet. We strive to make sure all our guest rooms are 100% ready upon check-in. We will review our procedures to insure all our guests have a great room experience. We look forward to your next visit. Sincerely, Michael

"Who would've thought!"

5
11/10/2016

Had my doubts but turned out to be a comfortable stay. Every employee I passed by would say hello or smile. After a long day at work and on the road, this was the place to kick off my boots and relax.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the review and sharing your experience! We are happy to hear that you had an excellent stay and we appreciate the compliments. We look forward to you staying with us again soon! Sincerely, Michael

"Best in the west"

5
10/10/2016

Very nice staff,very helpful with check in,clean rooms,great restaurant,awesome breakfast buffet and bar staff,manager is very polite with an awesome attitude I would recommend this hotel to anyone coming to this area ??

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate all the wonderful compliments and your recommendation of our property and staff. We look forward to your next visit! Sincerely, Michael

"Great Stay At A Great Hotel "

5
07/10/2016

Hotel stay was great, breakfast was amazing, the management and staff was awesome. The property was well maintained from the pool to the laundry room.The next time I'm in Pecos the Best Western Swiss Clock Inn is the perfect place to stay

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you for leaving a review and for the kind words! We are happy to hear that you enjoyed your stay. We hope to have you stay with us again soon! Sincerely, Michael

"Mixed feelings in Pecos"

3
11/08/2016

The motel was easy to find and I enjoyed the fitness center that had much better choices of equipment than the usual treadmill. The breakfast at the restaurant was excellent. TV channel choices were limited, the one, dated chair in the room was uncomfortable and not at all suitable for use at the desk for computer work. The bathroom was OK the first day but missing the shower curtains the second day. Water pressure was low enough, that a bath was probably a better choice than the shower I would have preferred. Rates are high in Pecos and you might be better off to just travel further.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We do apologize for the missing shower curtain and for the improper chair at the desk. We strive to make sure all our guest rooms are 100% ready upon check-in. We are glad you enjoyed the fitness center and the hot fresh breakfast at the restaurant. We look forward to providing you an exceptional experience on your next visit. Sincerely, Michael

"An Oasis"

5
05/08/2016

If you find yourself in Pecos for business or pleasure the Best Western Swiss Clock ans Swiss Chalet are where you want to stay. There are more amenities at this property than any other hotel in town. The restaurant is excellent and Ol Barry's Surf Club makes this and oasis in the middle of the West Texas desert. Kurt Schlunegger, his family and his staff, are first rate when it comes to hospitality and providing a very pleasant place to stay.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We thank you for the nice compliments! We are glad you enjoyed all our amenities and our new outdoor oasis, Ol' Barry's Surf club! We appreciate you staying with us and look forward to your next visit. Sincerely, Michael

"Great place to stay in pecos"

4
21/07/2016

Rooms are comfortable with plenty of parking, breakfast is good with a wide variety. Staff are always friendly and the hotel is priced well in comparison with others in the area. Safe area of town and always seems like a popular hotel. Nice bar and pool area with reasonably priced restaurant.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you for the great review and nice compliments! We are glad you enjoyed your accommodations, friendly staff, and all our food and beverage options. We look forward to your next visit! Sincerely, Michael

"Nice place"

4
06/07/2016

The front desk lady was very nice, friendly and helpful. Rooms were a good size and had all we needed. Pool was in front of our room and we enjoyed it very much since this part of Texas was very hot! We had breakfast, which is at their restaurant, and they had many options to choose from.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed all the amenities our hotel has to offer. We thank you for the compliments on our staff and will let them know how much you appreciated their efforts. We look forward to your next visit. Sincerely, Michael

"Rating the Best Western Swiss Clock Inn,Pecos,TX"

5
29/06/2016

I was very pleased with everything at the Motel. The restaurant was exceptional! Very good waiters and waiteress. Would diffently come back again. Soon I HOPE! We were there for the West of the Pecos Rodeo for two nights and the Cowboy Induction, which was great.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, We appreciate you taking the time to share your stay experience! We are very glad to hear you enjoyed our restaurant and great staff. The West of the Pecos rodeo was first staged July 4, 1883, on the streets of Pecos. It claims the distinction of being the “first public cowboy contest wherein prizes were awarded to the winners of bronc riding and steer roping.” Definitely worth coming to see! Thanks again for staying with us and we will see you soon! Sincerely, Michael

"extremely disappointed. Ripped us off the cost of the stay."

1
21/06/2016

We were traveling through Texas with our 91 year old mother in a wheelchair. Called ahead to make sure they had a handicapped room and booked it. When we arrived, they said they had made a mistake... The room was freshly painted and smelled too strong to rent out. But we were in the middle of nowhere, late at night and with an unexpected snowstorm. They offered us the room at no charge and we stayed (in spite of the smell which gave us headaches). However, they charged us anyway after saying they would not. And would not respond to our trying to contact them about the mistake. Ended us costing us a bundle. Avoid this place unless you have no where else to go.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you very much for your review of our property. We apologize for the challenges you encountered during your stay. We appreciate all your comments and will review our check-in procedures to ensure all our guests have a great experience. Since you stayed with us several months ago we would ask you to Please contact our general manager Veronica Natividad, at (432) 447-2215. We would like to speak with you personally. We hope you will come back and visit us again soon and allow us the opportunity to provide you with a great hospitality experience. Sincerely, Michael

"Recent stay"

5
18/05/2016

Nice hotel and very good restaurant on site. We had dinner that night and breakfast buffet the next morning. Staff was very friendly at check in and check out. Too chilly to use the outdoor pool but was a nicely landscaped area.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate the compliments on our restaurant and friendly staff at check-in and check-out. Please visit our indoor pool at the Swiss Chalet, our sister property next door, the next time you visit and the weather is a little chilly or if you just want to enjoy the hot tub.

"Nice place to stay"

4
10/05/2016

Clean and quiet, but the on site restaurant is closed on Saturday. The staff was very helpful and friendly. The room was every comfortable and had everything you would want or need for a nice over night stop. Easy to find with convenient on and off access to I20.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you very much for your review of our property. We appreciate all the compliments. Our restaurant is open Saturday mornings from 6:00 am till 10:00 am. Traditionally Saturday night was very slow but due to customer demand we are going to open Saturday evenings in the near future. Please stay tuned for updates. Sincerely, Michael

"Sleepy place in a sleepy town"

3
04/05/2016

Were referred to Swiss Clock Inn as a pet friendly hotel/motel in Pecos. We got a clean, and adequate room in the older of the two side-by-side Best Westerns in Pecos. Place was supposed to be a BW Plus facility, but just barely. It was adequate for the one night stay enroute to Austin area. For an undisclosed reason, the "best restaurant in town" was closed in Saturday night, but was available for the complementary hot breakfast in the morning. Breakfast was good quality and well served by friendly staff.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. The Swiss Clock inn is a standard Best Western while our sister property, the Swiss Chalet next door, is a Best Western Plus. Both properties offer lots of amenities with different levels of accommodations. We hope to see you in Pecos in the near future. Sincerely, Michael

"Another Great Stay"

5
27/04/2016

Stayed here for another 9 days and again was treated so great. Love this hotel and it is a great place to stay. Thank you to the staff as always they are so friendly and helpful. I would not stay anywhere else in Pecos TX.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We really appreciate your comments regarding our customer service that you received. We truly love to make all our guests feel welcome and relaxed while staying with us. We hope to see you in Pecos in the near future. Sincerely, Michael

"Not for the business traveler"

1
07/04/2016

Trying to do landman work for the oil business. If you have AT&T, you cannot make a cell phone call or text from your room. You must walk outside towards the front office to get reception. Not exactly ideal when you are trying to be productive. OK maybe not hotel's fault so how about their internet? Terrible. It is either slow or doesn't work at all. Whatever you do, don't lock yourself into a three day stay like I did with a cheap rate. Only positive is the shower which has endless hot water. But I can't wait to leave. Oh one more thing....My next stay will be at a HOTEL not a MOTEL. I recommend the same unless you don't mind people chain smoking cigarettes and drinking beer at night outside your room.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are very sorry to hear that you had service challenges with AT&T. We will contact them directly and see if there is something they can do to provide better service to their customers in Pecos. We appreciate you letting us know about our internet. We have recently upgraded our system with more access points and 40 mbps. We will check our entire system and make sure we do not have any dead or slow spots. We look forward to seeing you again the next time you visit and please try out our hotel next door the Swiss Chalet. Sincerely, Michael

"GREAT PLACE"

5
01/04/2016

Was very nice would stay again with the restaurant on property made for an excellent choice after driving all day - thank you very much - food in restaurant was good - didn't go in lounge way too much smoke

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed your stay and our restaurant. We are expanding our lounge to offer an outdoor patio to accommodate all our guests. We will no longer have smoking in the indoor area after we open the new outdoor patio space. Sincerely, Michael

"Great Stay"

5
25/03/2016

This was an amazing hotel. The staff was wonderful and made sure we had everything we needed. They were so friendly. The rooms were clean, spacious and comfortable. I had absolutely no complaints about this hotel. We stayed for five days and were made to feel at home everyday. The food at the restaurant was good and it was very clean in there too.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property. We are happy you enjoyed your five day stay with us. Thank you for the compliments on our clean, comfortable and spacious rooms. We try very hard to make all our guests feel at home weather they are with us one day or for an extended stay. We hope to see you in Pecos in the near future. Sincerely, Michael

"Our stay @ BW in Pecos, TX"

4
22/03/2016

The room was very nice. Good pillows. We had to ask for juice at breakfast and didn't know there was no extra charge until we asked. Check in and check out were quick and correct. The highway noise bothered us.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the comfortable pillows and the quick and efficient check in and check out service. Our complimentary breakfast has lots of items to choose from including orange juice and apple juice and we are always working on ways to better service our guests. Please stop by again and see us soon. Sincerely, Michael

"Buffet, buffet, buffet where is the buffet?"

4
20/03/2016

Very nice Best Western. If you are assigned a room way in the back be aware they have trash dumping early in the morning which gets annoying. The Breakfast Buffet is suppose to work with a restaurant voucher. The restaurant was closed do to a gas leak so you had to go to the next door buffet at the Chalet (That was a good thing) amazing breakfast buffet!!! Bad news was both hotels were there using it at the same time which got hectic to say the least. Lots I mean LOTS!!! of oil well workers, contractors and LOTS!!! of trucks blocking every driveway. I had to park on the frontage road and work my way back to the building. Normal? Not sure but be aware.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you very much for your review of our property. We are glad you enjoyed the complementary hot breakfast buffet at our sister property the Best Western plus Swiss chalet. We did experience a short shut down at our restaurant due to our gas meter being replace. We offered a fresh continental breakfast at the restaurant and a full hot breakfast at the Swiss chalet to accommodate our entire guests that day. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Good for road trips"

3
08/03/2016

Room was clean on arrival. The shower is just a drain on the ground with dipped tile in the room so be careful not to get too much of the bathroom wet while showering. Breakfast here was fantastic! Breakfast is inside the restaurant in the middle of all the room locations and has biscuits, eggs, sausauge, gravy, fruit, toast, cereal, and pastries. Every guest is given meal tickets upon checking in. Like others have mentioned, most of the people staying here appear to be oilfield workers or welders.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for your review of our property. We do offer other room types with complete shower and tub facilities which might be more comfortable for you. We are very glad you enjoyed the full hot fresh breakfast that we offer every day. The next time you visit please come by our restaurant and try our lunch and dinner menus. Sincerely, Michael

"House keeping"

4
05/03/2016

I returned to my room around 4:30 pm from work to find house keeping had forgot to leave me hand towels by the sink, and the sink/counter top had not been cleaned. Aside from that, the room was as to be expected from a Best Western in the town of Pecos during an oil boom with LOTS of oilfield workers passing thru, which most don't have to pay for their room because their company has an agreement with the hotel.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We do apologize for the missing hand towels and for the improper cleaning of the sink. We strive to make sure all our guest rooms are 100% ready upon check-in. We look forward to your next visit. Sincerely, Michael

"Impressed"

5
02/03/2016

Host were very accomodating, even with 1 am arrival. The breakfast buffet was excellent. Our room was surprisingly nice...... clean, roomy, and comfortable. Perhaps a tad pricey but certainly in line with I-20 corridor of traffic. We would stay here again.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you very much for your review of our property. We are happy you enjoyed our hot and fresh breakfast buffet. We appreciate the compliments on our room amenities. We really like for all our guests to have a spacious room to rest and relax in. We look forward to your next visit. Sincerely, Michael

"Great hotel, great amenities"

5
26/02/2016

Wonderful hotel with a good location. Has a great restaurant on site with an unmatched complimentary breakfast. It also has a clean, nearby park that I walked to with my toddler and even a modest fitness center. The staff weren't the most intelligent and didn't have a small crib available, but altogether a good place to stay.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you very much for your review of our property. We do apologize we did not have a small crib available during your recent stay. We do have more cribs available now. We are happy you enjoyed our restaurant and complimentary breakfast. We are glad you had the opportunity to enjoy all the amenities our property has to offer. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Smoking, Pet Friendly, King bed"

4
19/02/2016

Had everything we needed for the night. Not real hot water in the shower, sink had very hot water. Bed was comfy. Rooms close to highway are a bit noisy. Great breakfast in the morning. Would have given 5 stars if there was hot water in the shower.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you very much for your review of our property. We apologized for the hot water problems you encountered during your recent stay. This has been solved. We are glad you enjoyed the comfy bed and great breakfast. We hope to see you in Pecos in the near future. Sincerely, Michael

"One night in Pecos"

2
13/02/2016

Very common room, no internet. No frills for sure. Staff knew net did not work and did nothing to fix it. Sent two Latino men, one who did not speak English, to room. They looked around at the walls and said it does not work and left. Next morning the front desk admitted they did know the internet was not working and this had been so for at least a day or more.

"Sometime you get what you think you should get, and more"

5
08/02/2016

Enjoyed the trip to Pecos and if you travel through west Texas , this is right off he interstate at the second exit , from either direction. There are actually two wBest Westerns at this address and two food service venues, both serving full breakfast and eggs as red red.The Chalet is enclosed and the Clock more a motel. But get this, here the sound proofing is good and the walk outside is short and about to get shorter as the new restaurant extension is completed. And oh yes, ask for their bana nut muffins , very flavorful . Consistency in rates is something that most motel/ hotels honor out here except here at the BW. No midweek bumps by another 50%.! Gen Mgr Veronica Natividad made sure of my comfort and welcome.

"Clean large comfortable rooms"

4
25/01/2016

We were pleased by how large the rooms were. (There was plenty of room for our daughter to set up a pack-and-play in their room). The rooms were comfortable and they provided several packets of caffeinated coffee with the coffeemaker. The included breakfast was very good. We have stayed here twice before and it is our go-to stop when traveling west.

"Very Nice and Comfortable Room"

4
23/01/2016

Very nice king room - clean, comfortable. I would ask for a room toward the front of the hotel however; we had a room at the back near a commercial truck parking lot and it was a little noisy at night and early in the morning with truckers parking and leaving. Otherwise the free breakfast in the restaurant at the front of the hotel was pretty nice. I would stay here again but only if I could get a front room.

"A Pleasant Surprise"

3
19/01/2016

Nice, large room (king) with all the amenities, including a microwave and mini-fridge. There was a table with two chairs and room for a desk (which it did not have). The table was a bit wobbly and could probably be tightened up with a couple of quick turns on a wrench. The furnishings are a bit dated, but still serviceable. I noticed that the lamps on the nightstands did not have usable outlets to plug in a cell phone charger, etc. The coffee maker and hair dryer were on a circuit with a GFCI on it but the power to the circuit was controlled by the overhead light switch; so the light must be on for the hair dryer or coffee pot to work. Not really ideal as I can see some folks struggling to understand why they can't get the coffee maker to work even though it is plugged in. The real delight was the breakfast, it was certainly one of the better offerings I've seen at a Best Western. It's served in a restaurant next to the hotel and it is a hot buffet with Southwestern-style scrambled eggs (the chopped green slices are not bell pepper, but green chilis), bacon, sausage, regular scrambled eggs, potatoes, biscuits and gravy and pancakes! There was also an assortment of fruits, danishes, and both hot and cold cereals. I had originally thought the room rate was a bit pricey (notwithstanding the premium that most of the area hotels are charging due to their proximity to the oil fields) but my room was about half the price of another popular national chain hotel. When I factored in the large, clean room and the breakfast buffet I was satisfied that rate was a good value. If I ever have the opportunity to do so, I will definitely stay here again.

"Excellent Service"

5
11/01/2016

It is always nice to stay there, very clean and friendly customer service. The cleaning crew is excellent, I felt very safe. Every time I travel I only stay at Best Western. They have always accommodated my stay. They go above and beyond.

mtkelliher, Guest Relations Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed our friendly customer service and the clean safe facilities. Our housekeeping staff thanks you for your comments. We hope to see you in Pecos in the near future. Sincerely, Michael

"Fair"

3
08/01/2016

Oil field boom in the Permian Basin has caused prices to rise. The hotel itself was nice, but we had very noisy neighbors and someone smoking outside our room. Get out of the basin if you can and save some money. Other wise, carry ear plugs.

"working mans motel"

4
01/12/2015

I have been here off and on for the past year and have been very pleased with the staff ,room and service. The food and service in the restaurant has always been good. Breakfast is free and has a good variety to choose from

"Nice but NOISY"

3
29/11/2015

This is a really nice hotel for the money....clean, nice beds, ample towels and a great breakfast BUT this comes with a price! We had oil field workers staying on both sides and a good night sleep, we did NOT get. Doors slamming all night, large guys surrounding our door smoking and cussing almost constantly. The worst part is that it started at 6am Sunday morning...really?! I guess they think no one else matters. Front desk should put regular travel guests in a separate section to the workers!! Next time..we will drive through this town and not stop.

"Quiet accommodations"

4
15/11/2015

This hotel offered accommodation at the back of the property that was away from freeway noise. The bed was very comfortable and the amenities (except for a lack of freezer in my room) were very good. The heating/air unit was difficult to manage and rather loud, so I was a bit warm. But otherwise it was a pleasant stay - especially made so by the front desk personnel who checked me out the next morning.

"The only place to stay in Pecos TX"

3
23/10/2015

Good breakfast, shop worn buildings, pleasant staff, best of a bad lot with value for money not good but you have little choice in the oil fields of boom-and-bust West Texas. adadadarararafgaffafkjwhpoiwjp[kbr [ehk[rkb;fdlkbr;ktfk[tlerk[prek[rktq[tk;'y,'af

"customer service and competencies"

1
18/10/2015

This hotel staff has successfully brought customer service and competencies to a new low. They accepted my reservation for a business trip lasting five days, Upon my arrival they put me in a room in the middle of a construction site.Without even a walkway in front of it. The next day their staff enters my room with a do not disturb sign on the door.A day later the front desk calls me and tells me they need me to change rooms in 60 minutes so the construction workers can get started in that area. All the while the Hotel Manager has declined to speak to me.

mtkelliher, Manager at BEST WESTERN Swiss Clock Inn, responded to this review
Dear guest Thank you for taking the time to review our property and to talk with me in person. Your comments are greatly appreciated. We apologize again for any inconveniences that occurred during your recent stay. With your feedback we are implementing new procedures to help handle all the challenges we are facing during our ongoing construction and renovation projects. We hope the improvements will enhance your next stay with us as well as all our future guests. Sincerely, Michael Kelliher

"Great Road Stop"

4
11/10/2015

Great place to rest when traveling on I 10. Room clean and spacious restaurant next door best breakfast ever at a Best Western. Room was spacious and very clean. Beds very comfortable and wi-fi worked well. Great place to rest after a long day of driving!

"Okay but not worth the price"

2
05/10/2015

We made a stop in Pecos on the way to Carlsbad. The town is a little dusty and caught up in the oil boom so a little dirty. Do to the oil and gas workers, the prices for hotels were way to high for what you get. I did not realize that in smoking was allowed in hotel rooms in the U.S. anymore, but I found one that does allow it. Not knowing to check when booking, I did not request a non smoking room. The room smelt terrible and made it hard to sleep. Staff was friendly, and the breakfast was excellent.

"Work in process"

2
02/10/2015

Have stayed twice at this hotel. The two visits were approx. 30 months apart. Both times the hotel was in a state of disrepair do to work-in-process. The hotel proprietors don't seem to know how to minimize the disruptions. Also, the workmanship of much of the facility is questionable. If you can drive another hour or so up or down I-20, you should do so.

"Best hotel in Pecos"

5
16/09/2015

Highly recommend this property for business and pleasure. Excellent staff and amenities. Best restaurant and bar in town. Very well kept, safe and secure. We have stayed here many times. This is our hotel of choice whenever we travel to West Texas.

"Hotel and Motel and RV Park"

3
04/09/2015

Booked what I thought was a Hotel Room, and was offered a Cabana Room out back, drive up hotel room. Nice room, but the door didn't want to close, fixed after 2 days. Front desk clerks should have more training for Customer Service, called and ask what channel was HBO, ummmm I don't know. Nice b'fest. Yes, the oil field has taken all the hotels at high rates.

"Most disorganized front desk!!"

2
17/08/2015

We have had a standing reservation Monday-Friday for about 2 months and will need such a reservation for many months to come. We carry alot of equipment that needs to unloaded/set up and reloaded each week. Every Monday around noon we arrive--rooms are not ready--the type changes every week--the size changes every week--every room carries different TV stations--the construction is horrible--lamps don't work---chairs are broken and have to be changed out--air conditioners are clogged with dirt and heavens knows what else!! If rooms are handed out willy nilly by arrival WHAT IS THE POINT OF A RESERVATION? Suggest you go on down the road to Holiday Inn!!