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Best Western Plus Swiss Chalet Hotel & Suites, Pecos

4.5/5  - basé sur 219 notations.
141 S Frontage Road, 79772-7202, Pecos, United States - See map

“A Diamond in the Desert”, a commonly used name for the Best Western Plus Swiss Chalet Hotel & Suites by many who have stumbled upon this charming hotel in the West Texas town of Pecos. Situated between and within a half mile of both the Municipal Airport and Reeves County Golf Course, and adjacent to Maxi Park, this hotel is part of an oasis of Pecos. Known for having one of the best breakfasts in town, the hotel offers homemade pastries, made to order eggs, fresh fruit and an endless buffet of homemade foods. A specialty item is featured each day such as Swiss Eggs Benedicts, Mexican casserole, build your own breakfast tacos, and more. Guest rooms are quiet, spacious and well-appointed with large tubs and extremely comfortable beds. The hotel features a full size Gym, and an indoor pool and hot tub enclosed by a beautiful glass gazebo. For golfers, golf cart plug-ins are conveniently located on each patio of the Cabana guest rooms. Golfers can drive their cart directly from their room to the course. If you enjoy cooking outdoors, cook your own BBQ at any one of two Cabana outdoor cooking areas, then relax in the fresh air or cozy up to a warm fireplace or fire pit, while enjoying your delectable meal. Prefer to eat out? The Alpine Lodge Restaurant is a short walk next door, serving breakfast, lunch and dinner, while highlighting specialty buffets for breakfast and lunch, and popular nightly specials for dinner. Enter Ol’ Barry’s Tavern to enjoy a cocktail, local brew or glass of wine. Read about Switzerland’s most famous St. Bernard, ‘Ol Barry, or slip outside onto Ol’ Barry’s Surf Club Patio to catch a glimpse of the sports on 70-inch TVs. We invite you to enjoy this “Diamond in the Desert” and look forward to making your stay a memorable one, one that we hope you will enjoy time and time again!

Best Western Plus

Swiss Chalet Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 219 guest reviews
NOTE ISSUED
Excellent
174
Very Good
26
Average
11
Poor
3
Terrible
5
REFER TO NOTICE
Business Business
67
Couples Couples
48
Family Family
73
Friends getaway Friends getaway
7
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A excellent hotel in Pecos"

5
09/07/2018

If your out here on business or merely traveling up and down I-20, this a very nice, excellent maintained, great friendly staff, hard to believe this hotel is located here. Prices are little high but in this area your lucky to find anything, due the booming oil and gas in the area.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the Great review and kind words! We look forward to your next visit. Sincerely, Michael

"Dissapointed"

3
19/06/2018

Found the hotel to be very nice but very disappointed with some of the staff for the price you pay you figured they could be a little bit nicer the clerk that checked us in (Melissa) was very rude you can honestly tell she is just there for a paycheck not friendly at all sad to say that the male clerk was a lot nicer.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We apologize for your disappointing check-in. We strive to make sure all our guest receive great customer service throughout their entire stay. We appreciate your business and feedback, and look forward to your next visit. Sincerely, Michael

"Amazing stay!!!! 5+++++?"

5
15/06/2018

This place is smashingly great! My family felt well rested after the cleanest room (THANKS HOUSEKEEPING)and best breakfast (THANK YOU LADIES). Breakfast manager runs a tight ship. The fresh fruit options made my morning, my husband looked forward to biscuits & gravy was not disappointed. The children enjoyed hot cocoa & the plentiful buffet options. The decor and upscale feel would surprise you to know this haven is in oilfield country. We never wanted to leave. The Texas-sized rooms had Texas sized bathrooms. Let me tell you. Many places have just enough room...not this place I was able to soak after a long camping trips aches. I will recommend this place to EVERYONE!!! Wish I could give this a 10?.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the Great review and wonderful compliments! We're glad you and your family had a great stay. We appreciate your business and look forward to your next visit. Sincerely, Michael

"The best on town"

5
10/06/2018

I usually stay in this Motel whenever I'm working on the Area is the best on town, clean rooms full gym, free car wash, free laundry, full breakfast buffet and many amenities. Simply the best. And a friendly staff service

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate the compliments on our friendly staff, clean rooms, full breakfast buffet and large variety of complimentary amenities. We look forward to your next visit. Sincerely, Michael

"Best Western Swiss Chalet in Pecos TX"

5
28/04/2018

Excellent staff, great breakfast, clean rooms. Due to long stays for work, would like to have kitchenette available. Mattresses are too hard for my taste. Also needs to have better water pressure in the shower.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate your feedback and thak you for the nice compliments.. The city of Pecos is working on the water pressure situation and should be resolved shortly. Sincerely, Michael

"True Surprise in the Desert. "

5
12/03/2018

We only stayed one night as we were just passing through and what a pleasant surprise. The lobby is very well done, the staff very friendly and helpful. The room and bathroom was clean, a big plus in my opinion. I really like that there is a dressing area with a sink separate from the bathroom and there is a full bathroom. The bed and pillows were more comfortable than more exclusive places where we have stayed. We will definitely use again and will recommend to our friends.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate the compliments on our friendly and helpful staff, room amenities, comfortable beds and pillows. We really like for all our guests to have a spacious and clean room to rest and relax in. We look forward to your next visit. Sincerely, Michael

"Balmorhea"

5
29/01/2018

We went scuba diving at Balmorhea and it was only 45 minutes away. Our stay at the hotel was great. The breakfast was excellent. We used the pool and the hot tub and both were excellent. Our stay was very pleasant and all the staff was great!!!!

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. Thank you for the wonderful compliments! We are glad you got to enjoy the beauty of west Texas, Balmorhea is a fabulous place to visit. we look forward to your next visit. Sincerely, Michael

"a great find on a late night"

4
04/01/2018

I was driving in Texas headed to Houston , it got later than i thought so i pulled into the Best Western Plus in Pecos.. I was given a room in a very pleasing hotel..a sort of old fashioned place , with a nice pleasant feel about it.. The room was clean and the bed was comfortable.. Breakfast was included and it was really good. The staff was helpful , all in all, a good find on a late night.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed your accommodations and were able to be comfortable on a late nights journey. We look forward to you visiting us again soon. Sincerely, Michael

"This hotel rates an 11!"

5
23/12/2017

What a pleasure to pull up at night and experience the Swiss feel, tall lighted Christmas tree outside and colorful lights everywhere! Great time to stay, but would go back any time of the year! It was beautiful inside and out.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you very much for the Great review and Nice words! We appreciate you staying with us and look forward to your next visit. Sincerely, Michael

"Feels like home"

5
27/11/2017

This hotel is quaint, well-equipped, comfortable and made me feel like I was home. Employees are friendly and efficient. The breakfast is outstanding! Well-equipped fitness center, indoor pool and hot tub.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed your accommodations, our friendly staff, fresh hot breakfast and all our amenities. We look forward to your next visit! Sincerely, Michael

"PRICEY "

3
27/10/2017

$ 279.00 for a regular room in the back in the cabanas - a lot of $$$. The room is clean and safe though - nothing fancy. But the restaurant next door is really good ! Ordered food to go because there was a wait - it was yummy.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate the nice compliments and are glad you enjoyed the yummy food at our restaurant. Sincerely, Michael

"Fabulous, Beautiful Hotel..."

5
04/10/2017

What a surprise and pleasure to arrive at this new and beautifully decorated hotel! After driving through the Permian Basin with nothing but dust, dirt, trucks and gas/oil production plants we arrived at this BW... Wow, we could not have been happier! Met the owner Marian and complemented her on such a tastefully decorated hotel in old, dusty Pecos! Very friendly staff, large comfortable room with new flat screen tv, excellent WiFi and k cup coffee maker! Delicious breakfast buffet, not the usual! Stay and enjoy!!!!

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the Great review and wonderful compliments! We are glad you found our little oasis and enjoyed your stay. We look forward to seeing you again during your next visit. Sincerely, Michael

"Nice Hotel & Staff"

5
24/08/2017

I have to travel to Pecos at least once a year for business and I always try to stay at the Swiss Chalet. The staff are very nice and the hotel accommodations are well above average for that area. The only thing I suggest is that if you are a woman traveling alone, please ask the hotel staff for a room in the main building. The back two buildings are primarily occupied by oilfield workers. Nevertheless, I have never had a problem with any of the male guests as they have always been pleasant and respectful. And the hotel has always made it a point to make sure I have a room in that main building. I highly recommend this location to anyone.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We appreciate the nice compliments on the staff and our accommodations. We look forward to your next visit. Sincerely, Michael

"Best Western Swiss Chalet; Pecos, TX 79772"

5
13/08/2017

Best motel I have ever been with in my 25 plus years. Outstanding service and friendly people. This is a beautiful facility next to I-20. Amenities include pool, Jacuzzi, exercise room, breakfast and hand wand car wash. I highly recommend this facility to anyone who travels.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, We appreciate you taking the time to share your stay experience! We appreciate the wonderful recommendation and are very glad to hear you enjoyed all the amenities the Swiss Chalet has to offer. We look forward to your next stay with us. Sincerely, Michael

"Mean Spirited"

1
12/08/2017

Staff couldn't care less about your problems. Makes no effort to help. It's their schedule and their program not yours. Drove an extra 150 miles because of the breakfast that was offered. Alarm didn't work. Didn't awaken in time for breakfast. No one would take responsibility for the malfunctioning alarm and though food was available wouldn't provide any to us. No one knows where the supervisor is... unavailable. Here's where you can write to...... hiding!? Staff had no time to hear our story, couldn't have cared less....

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry to hear you did not have a great experience at the Swiss Chalet. We strive to provide all our guests with a great hospitality experience. We are glad you were able to talk with our general manager, Da'Breon Jordan, and we were able to remedy all your challenges. We appreciate your business and look forward to the opportunity providing you with an exceptional guest experience in the future. Sincerely, Michael

"Great rooms and service"

5
12/07/2017

The hotel at 1st look seem to be the usual "OH GREAT" doors on the outside hotel. I was pleasantly surprised to see the check in area and then the room, wonderful bed and awesome night sleep. This place was GREAT!!!

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the Great review and for the kind words! We are happy to hear that you enjoyed your stay and had a Great night sleep. We hope to have you stay with us again soon! Sincerely, Michael

"The best Best Western!"

5
01/07/2017

Friendly, helpful staff. Nice rooms (not 5 star nice, but still very nice) with HUGE bathtubs. Now then, the breakfast. It. Is. Awesome. I travel a lot for business so I've had my share of complimentary breakfasts and this is by far one of the very best! I'm not talking freeze dried eggs and questionable sausage. This is a working kitchen that cooks to order. They also whip up other dishes for the buffet just to keep it interesting. Breakfast burritos, house made pastries, fresh fruit. It's fantastic!

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you so much for sharing your kind words about your recent stay experience! We are thrilled you enjoyed your fresh made to order breakfast. We look forward to your next visit. Sincerely, Michael

"Outstanding!"

5
30/06/2017

Stayed at the Swiss Chalet in Pecos, Texas June 23rd thru 25th. I can't say enough about the service provided to my wife and me during our stay. Staff was outstanding! Hotel was clean and most comfortable. Beautiful place! Look foreward to staying here again. A+++++

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the great review and Nice words! We are glad you had a wonderful stay and we look forward to your next visit! Sincerely, Michael

"Great hotel on the I 10 freeway in Pecos"

5
17/06/2017

This hotel is a real gem in an area where there are many expensive mediocre hotels. Rooms are spacious and well kept. Better than average breakfasts with specially cooked eggs and a good selection for everyone.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We really like for all our guests to have a spacious room to rest and relax in. We are glad you enjoyed the complimentary breakfast. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Oasis in the desert!"

5
11/06/2017

This is a beautiful place! My favorite so far this trip. Lots of details went in to this place for the comfort of the guests. Friendly staff and clean rooms. We weren't expecting how big it was. It's literally a lush paradise in the hot desert. Breakfast was really good. Served buffet style

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the Great review and kind words! We truly hope all our guests feel like they have found an "Oasis in the desert" when they stay with us. We look forward to your next visit. Sincerely, Michael

"Swiss Chalet Inn"

5
05/06/2017

This is a beautiful property with wonderful caring staff. Take time to look at the beautiful pictures and furniture. I could see an elegant wedding setting with the staircase. The room was clean, beds comfortable!

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate all the compliments and are glad everything was clean and comfortable for your stay. Sincerely, Michael

"Great place "

5
05/06/2017

This place was wonderful. More than I expected it to be for Pecos, TX. The hotel was so clean and comfortable. The beds were wonderful. The bathrooms were very clean. I liked that they had a vanity outside the bathroom as well as a sink inside the bathroom. The rooms were large. The pool was great. The breakfast was even better. They had oatmeal and any fixings you could want, Belgian waffle maker, eggs, sausage and tacos fixings. They even had a lot of fresh cut fruit (grapes, peaches, cantaloupe, pineapple, strawberries, etc). You get real plates and silverware unlike Holiday Inn. Definitely a place to recommend, especially for people with young children. There is a park next door in walking distance. They even had plenty of movie channels. We asked for a roll out cot and that too was very comfortable.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the great review and sharing your experience! We are happy to hear that you had an excellent stay and we appreciate all the compliments. We look forward to you staying with us again soon! Sincerely, Michael

"Nice place"

5
28/05/2017

Very nice non-smoking room with lots of room to stretch out. Large TV and definitely worth the money spent. I understand they are drilling for oil and all rooms are in demand so make your reservation early!!

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are glad to hear you enjoyed your large no-smoking room. We look forward to your next visit. Sincerely, Michael

"An Oasis in the desert."

5
24/05/2017

This place has it all. Well, we are in West Texas, so, this isn't the Las Vegas strip. The unique design and theme in relation to the climate and locale make this a stand apart destination. The amenities are generous and are a welcome respite whether on a overnight stay or for business purposes. There is an indoor pool and hot tub that is wonderful. Their workout facility is a stand alone building that has everything one needs to stay fit while traveling. There is a main hotel building (three stories) which is what traditional travelers can expect or cabanas that are off of the main building and are individual units in a long building and are a short walk to the main. There are R.V. hookups that are at the back of the property. Ok, the piece de resistance is the breakfast. Not your standard hotel fair, but actually cooked to order eggs. You don't have to have your eggs cooked special though, as the buffet style eggs with bacon and round or link sausage is simply amazing! There is a restaurant next door that is fine for dinner and they also have a lovely bar. Treat yourself by booking a room here. For business travelers-stay away!(I want this place to myself!!!) If you find yourself away from home, and are driving through West Texas, and need a place to stay, this Best Western is more than worth paying a visit. It is truly an Oasis in the desert. Bon Voyage, et Bon Temps.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are happy you found our little oasis and appreciate the compliments on our pool, hot tub and work-out facilities. We are glad you enjoyed the fresh, hot, cooked to order breakfast! We look forward to your next visit. Sincerely, Michael

"Overcharged/Overdrawn account/charged when I wasn't even there"

1
23/05/2017

I am reporting them to the BBB for overcharging me, refusing to change the card being charged or refund the overcharged account and charging me for a room I never reserved TWO WEEKS LATER! I was overdrawn for 11 days due to a lazy manager who would never call me or my fiancé back. I will never stay here again and I am disgusted that they would take hard earned money from people with integrity.

BestWesternHotels, Corporate at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property.  BWI has reviewed your comments regarding your stay at the Best Western Plus Swiss Chalet Hotel & Suites.  Please understand that Best Western member hotels, including the Best Western Plus Swiss Chalet Hotel & Suites, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels.  Notwithstanding that BWI does not exercise day-to-day control over the operations of the Best Western Plus Swiss Chalet Hotel & Suites, we will ensure that your comments are provided to a member of the Best Western Plus Swiss Chalet Hotel & Suites management team.

"The hotel was very nice nice elegant style nice pool great breakfast good overall it is a great place to stay at"

5
02/05/2017

I loved the people very nice and the hot tub is awesome I didn't like that it was packed but I guess cud it is a great hotel that's the reason the town is not so great there not really nothing there to do

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate the compliments on our staff and all our hotel amenities. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Great customer service, excellent value and overall great experience."

4
28/04/2017

Great experience. MARIA was very friendly. All staff overall are very polite and best great overall value. Would recommend this hotel any day of the week. Easily accessible and offers great amineties.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate you acknowledging Maria all the nice compliments on our entire staff. Thank you for the recommendation and we look forward to your next stay. Sincerely, Michael

"Best Hotel in Pecos Area"

4
27/04/2017

Been in the Pecos area for work quite a bit and stayed at other hotels. The reviews on this hotel are accurate and easily the best hotel in the area. Spacious and well maintained hotel inside and outside the rooms. Good exercise room. I stayed in the hotel and noticed the cabanas behind the hotel that looked intriguing. Restaurant is next door which is good. Breakfast is very good, but not exceptional as other reviewers noted.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We appreciate all the nice compliments on our hotel and all the amenities. We look forward to you staying with us again soon. Sincerely, Michael

"Wonderful, unexpected find"

5
13/04/2017

On our trips East, my wife and I usually stop for the night in Van Horn, TX. This trip we decided to drive a bit further to Pecos. We usually stay in one of the better national chain motels but this trip opted for the Best western Plus Swiss Chalet. Absolutely the best choice! Best Western has shaken the "so, so" motel image and in Pecos presented more than "a place to stay". This place is wonderful. Friendly, efficient staff, marvelous appointments in the room and bath, and first rate amenities. The room was quiet and clean, air conditioning worked well and beds comfortable. Included breakfast was tasty and ample. With all due respect, except for the gas and oil industry, Pecos is not a destination for many. But with the Best western Swiss Chalet, it is an oasis in the West Texas desert. Next trip East, we will again take the time to drive the extra miles to Pecos.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate the compliments on our rooms, complementary fresh hot breakfast, and all our hotel amenities. We are so glad you found our little oasis! We will see you the next time you head east. Sincerely, Michael

"Stay here"

5
09/04/2017

Very nice gym that is detached from hotel. The pool is very nice and it too is detached from hotel. They installed a single car bay car wash to spray off the mud you might accumulate on your business travels in the oilfield.

mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are pleased you enjoyed the many amenities the Swiss Chalet has to offer. We look forward to your next visit. Sincerely, Michael

"Best Hotel in Pecos"

4
27/03/2017

Very cozy, new, clean, roomy, and great amenities. Plenty of parking, the free breakfast is very tasty and plenty of it. Also, the front desk help is exceptionally nice and accommodating. I highly recommend this hotel for any stays in this area of west Texas.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your review of our property. We are glad you enjoyed our large cozy clean rooms, great hospitality and delicious fresh breakfast. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Always a good stay at this hotel."

5
27/03/2017

We stay here several times a year. Never had a bad experience. Rooms are comfortable, wifi is good, breakfast is excellent and filling. Have brought grandkids once and they loved the pool. Enjoy the fitness room when we have time. Although there are a lot of choices in Pecos, many new hotels, can't imagine staying anywhere else wen our experience here has been so good.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate you staying with us over the years. We are glad you enjoyed all our amenities and fresh hot breakfast. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Keep driving"

1
21/03/2017

This hotel charges more than the one next door. The service sucks. Reservation catastrophe. When I showed up told me I was to be there day before, already charged, and didn't have a room for me. I asked who I could speak to about it and she said nobody. The same company owns both hotels side by side. One is a plus and this one. Go to the Plus or somewhere else totally.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We apologize for the reservation mistake at the Swiss Clock Inn. We appreciate you talking with Da' Breon Jordan, our general manager, and giving us feedback regarding your stay. We are glad you enjoyed your stay at the Swiss Chalet Inn and Suites and look forward to your next visit. Sincerely, Michael

"Lovely place to stay"

4
20/03/2017

Even though Pecos is out in the middle of west Texas, this is a nice oasis. Great rooms, and great breakfast. We had a little casita, and even though we had a late arrival, it was ready The staff were pleasant.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are so glad you found our little Oasis and you enjoyed your stay! We look forward to your next visit. Sincerely, Michael

"Very nice surprise in Pecos"

4
28/11/2016

I was very nicely surprised by the Best Western Plus Swiss Chalet Hotel. Impressive lobby, better than average breakfast for this level of hotel, and nice rooms. My wife especially loved the larger and deeper than average bath tub. On future return trips to Pecos, this will be my first choice.

"Review of Best Western Plus Swiss Chalet Hotel & Suites in Pecos, Texas"

5
24/11/2016

The Best Western Plus Swiss Chalet Hotel & Suites in Pecos, Texas is an excellent hotel. The staff are very helpful and friendly. The hotel is beautiful in appearance, and the breakfast is outstanding. It's the best hotel in Pecos, Texas.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, We appreciate you taking the time to share your stay experience! We are very glad to hear you enjoyed our complimentary breakfast and great staff. We look forward to your next visit. Sincerely, Michael

"MIKE AT THE FRONT DESK"

5
17/11/2016

Our company recently stayed at this hotel and Mike at the front desk went above and beyond his duties to accommodate our employees & made sure their stay was excellent. Mike made sure our check out went smoothly. I would recommend this hotel and I really appreciate Mike at the front desk!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate the compliments on our friendly staff at check-in and check-out. We will pass your compliments on to Mike. We look forward to you staying with us again soon. Sincerely, Michael

"BEST place to stay in Pecos, TX"

5
17/11/2016

I have stayed in many hotels and all have a free breakfast. This hotel, has the best breakfast of any other hotel. It is different every day and they will even fix it to order. Other than problem with an inferior TV, everything was excellent.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the complimentary hot fresh made to order breakfast. We will look into the tv in your room and make the necessary changes. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"The Best Place to Stay in West Texas"

5
28/10/2016

Manager Dave and the whole crew, staff and everyone at the Best Western Swiss Chalet are the people who provide the best stay in West Texas. Whether you stay in the hotel proper or in the cabanas where you park at your room door, all is great. High quality breakfast bar with a grand assortment of hot food, fresh fruit, cerial and made to order eggs and pancakes. large exercise room and indoor pool and hot tub. Nice restaurant with good food and bar at the Alpine Restaurant. The only place to stay in Pecos.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are glad you had the opportunity to enjoy all the amenities our property has to offer. Thank you for the compliments on our hot fresh complimentary breakfast and friendly staff. We truly strive to offer a great experience to all our guests. We look forward to the next time you visit. Sincerely, Michael

"Fantastic stay"

5
21/10/2016

My husband and I were amazed by this establishment. I can safely say that this was one of the nicest places we have ever stayed. Spotlessly clean, huge rooms with super comfortable beds, extra large bathroom, and two sinks. The buffet breakfast was fabulous, lots of wonderful choices, and they will even cook your eggs to order. The restaurant next door offers delicious food as well. We shared the chicken fried steak for dinner and both of us had plenty to eat. I highly recommend this Best Western Plus. I wish every hotel was this nice. Perhaps I can retire and live here!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you so much for sharing your kind words about your recent experience at the Swiss Chalet hotel and suites! We a thrilled you enjoyed your stay and all the amenities our hotel has to offer. We look forward to your next visit. Sincerely, Michael

"Great place to stay"

5
21/10/2016

Right on Interstate 10. Older hotel for area, but beautiful inside, clean, updated, quiet rooms with a sink/granite countertop for getting ready in the bedroom and a small pedastle sink in the bathroom Deep bath tub. Regrigerator, microwave, large room, nice indoor pool, and very nice, nearly new exercise area. Hot breakfast buffet and continental breakfast, with made ot order eggs. Wish every hotel we stayed at had the amenities this one has for the price. Highly recomend this for business, family, and pleasure travel.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We appreciate all the nice compliments! We are glad you enjoyed all our amenities and hot, fresh, made to order complimentary breakfast. See you next time youre in Pecos. Sincerely, Michael

"Loved this hotel"

5
17/10/2016

From check in till check out, everything was perfect! The indoor pool was very clean and a perfect temperature. Lots of fresh towels available in pool area,too. Loved the hot tub. Front desk was very helpful when booking, as well as when we checked in. Michael, who was working both for the call and check in, was very personable, helpful, and good at his job. Totally recommend this property.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate the compliments on our pool and hot tub facilities, and our friendly and helpful staff at check-in and check-out. We will let Michael know how much you appreciated his job performance. We look forward to your next visit soon! Sincerely, Michael

"One of the best!"

5
05/10/2016

We travel I-10 to Tucson frequently and usually stay in Van Horn. This time we decided to veer off our usual path and go through Pecos. Are we SO glad we did!!! The day we arrived, a cold front was just blowing through so it was cold and raining. But once you step inside the lobby, you just feel enveloped by warmth. From check-in, to check-out, everything was so pleasant. The room we got was close to an elevator which was a little worrisome but we heard no elevator noises at all. Now THIS room is how ALL hotel rooms should be. The room was very spacious and the best part was that they had the huge vanity for the bathroom OUTSIDE the bathroom, and had an extra little sink inside the bathroom. Brilliant!!! The beds were very comfortable and there was plenty of table and counter space. My husband and I agreed, we will never be able to look at an ordinary hotel room again in the same way. I'm not sure if all rooms in this hotel are the same, and unfortunately cannot remember our room number, although it is behind the elevator on the third floor. This is a Best Western Plus and their breakfasts are excellent. My husband ordered two eggs over easy, and I ordered one pancake. That, along with all the other food in the buffet, was easily one of the best hotel breakfasts EVER! Only negative is nit-picking, but they really didn't need to have the AC on in that room on 62 degrees. It was like a freezer in there. We cranked on the heater, which of course smelled like burning until that was all burned off and then it was so very comfortable inside the room. We enjoyed our stay here VERY much and are tempted to go out of our way again on our next trip to Tucson! We know it would be worth the extra miles!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you so much for sharing your kind words about your recent experience at The Swiss Chalet. We are so happy that you and your Husband enjoyed the warm welcoming, fresh hot cooked to order breakfast and our large spacious rooms. We hope you veer off the normal path and stay with us again soon! Sincerely, Michael

"Worth yodeling about"

5
05/10/2016

Pecos, Texas, is kind of a scruffy town. So finding a new, well-cared-for, immaculately clean hotel like the Best Western Plus Swiss Chalet was a nice surprise. Apparently the owner/developer is from Switzerland, and it shows. Our room was large, clean, quiet, and well-appointed. The free continental breakfast is actually like what you'd find in a European hotel. Several hot items in covered serving vessels. Lots of fruit. Actual orange juice, with pulp! And a breakfast staff of several people. As we departed in the morning, there were people cleaning and sweeping everywhere. There was even a guy in the parking lot sweeping up the red dirt left by the tires of a pick-up. If you ever find yourself in Pecos, Texas, this is the place to stay.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest. Thank you very much for your review of our property. We are glad you enjoyed your large, clean, quiet, and comfortable room great hospitality, and delicious fresh breakfast. The owners and staff are truly excited to provide the best hotel experience anywhere. Sincerely, Michael

"Best place to stay in Pecos."

5
21/09/2016

The staff is always friendly, the rooms are always clean, and the breakfast is delicious! This hotel has more amenities than any other hotel by far. I have stayed here on and off for the past two years for work. Great Place to stay in and around the Pecos area.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the great review and nice compliments! We are glad you enjoyed your accommodations, our friendly staff, amenities, and all our food and beverage options. We look forward to your next visit! Sincerely, Michael

"Dirty Bathrooms!"

2
14/09/2016

I've seen the reviews for this hotel and I wish I could've had a similar experience! Unfortunately, we got stuck in a room with an extremely dirty bathroom! My husband and I were travelling to Utah and stopped here for the night in March 2016. While attempting to take a shower, I noticed mucus on the shower curtains and the walls. It wasn't dried mucus, this was bloody fresh. I was beyond distraught and so disappointed! As friendly and welcoming, and as clean as the lobby was... The mucus just ruined the entire stay.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We do apologize for the improper cleaning of the shower curtain. We strive to make sure all our guest rooms are 100% ready upon check-in. we will review our cleaning procedures for that room. We look forward to your next visit and the opportunity to show you that we are friendly, welcoming and clean throughout the entire property. Sincerely, Michael

"Always Great!"

5
23/08/2016

We love this hotel and stay here every chance we get if passing through. It is beautiful and well maintained. The greatest Best Western we have ever stayed in. The rooms are super clean and very nicely decorated. Beds are very comfortable. We love the large indoor pool and hot tub. This hotel has the largest selection for free breakfast and everything tastes wonderful. Also get a 10% discount for restaurant next door with stay and it's good too.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate the compliments on our clean rooms, comfortable beds and decorations. We are glad you were able to enjoy all our amenities including the free fresh hot breakfast, pool and hot tub. We look forward to your next stay! Sincerely, Michael

"Best place to stay in the Pecos area."

5
14/08/2016

I am staying in town for business and I have stayed at this hotel for many months. The hotel staff is always friendly and the amenities offered are fantastic! Do not miss out on the wonderful breakfast every morning. I would highly recommend this hotel to anyone.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for being a loyal customer! We appreciate the many months you have stayed with us, the great review and the kind words to our staff. We are glad you enjoyed all the amenities our hotel has to offer and the hot fresh breakfast! We look forward to seeing you soon! Sincerely, Michael

"Fantastic Stay"

5
02/08/2016

The desk clerk was super friendly upon check in. The hotel was immaculate and our room was perfect. The beds were very comfortable and the floor was quiet. We loved the swimming pool and hot tub. The breakfast was very good with plenty of options. This is the best Best Western that I've ever stayed at.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for staying with us! We appreciate the nice compliments on our friendly staff and quiet, clean and comfortable rooms. We are glad you were able to relax in the indoor pool and hot tub and enjoyed the fresh hot breakfast. See you next time you visit! Sincerely, Michael

"Excellent in every way"

5
29/07/2016

Stay here several times a year, and everything is great. Seldom use the indoor pool, but the fitness center is brand new, and the breakfas, while it looks continental, has hot breakfast items and they will cook your eggs made to order. Staff are always friendly and helpful. Rooms are nice, with extra space for the wife to get ready, outside the bath room. Bath tubs are deep and nice for soaking. Wife loves it!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the large comfortable rooms and the hot, fresh made to order breakfast. We thanking you for staying with us frequently and look forward to seeing you as you travel back through Pecos. Sincerely,

"Outstanding Hotel "

5
26/07/2016

This is one of the top Best Western hotels in the world. It's quiet, clean, and well maintained. The staff is polite and efficient. The breakfast bar was stocked with many delicious choices. I travel with a laptop computer and smartphone, and I usually have problems with not enough power outlets. Not here!!! This is just one example of many why this is an outstanding hotel.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the great review and nice compliments! We try to be the best hotel possible and make every guest feel special and welcomed. We love to offer as many amenities as possible so all our guests can enjoy a great stay. Thank you for staying with us and we will see you soon! Sincerely, Michael

"A wonderful hotel!"

5
22/07/2016

My family and I stayed here in July. Our room had two queen beds, and was quite spacious. The biggest of any room on our two week vacation! The staff was very friendly at checkin, and offered us a cookie, before heading to our room. The breakfast was very good. The staff clearly makes breakfast a priority. Eggs, sausage, crispy bacon, waffles, etc.... Excellent! If we ever head back to Balmorhea pool, we'll be sure to stay here!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your review of our property. We are glad you enjoyed the large comfortable rooms, friendly staff at check-in and the hot fresh made to order breakfast. The Balmorhea pool is a wonderful place to enjoy some of your vacation. We hope all your stops in west Texas were as nice. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"needs work"

2
10/07/2016

The hotel itself was clean and up to date. The front desk staff left little to be desired. They were rude and uninformed about affiliates or partnerships. They were not willing to help with inquiring information for me.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We do apologize we did not meet your expectations. We strive very hard to make sure every staff member is friendly and knowledgeable. Please contact our general manager, Da'Breon Jordan, at 432-447-9477 and give us some more detailed feedback regarding your stay. We hope you will visit us again soon. Sincerely, Michael

"One great Best Western with Swiss Flovor"

5
09/07/2016

We were greeted with cookies and extra water bottles, had a very nice room, very comfortable; friendliest service. Breakfast was also very enjoyable and so was the beautiful pool. We would recommend this hotel to our friends.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are very happy you enjoyed our large comfortable rooms, pool and hot fresh breakfast! We will pass on the nice compliments to our staff and look forward to seeing you soon. Sincerely, Michael

"surprised at the quality"

5
09/07/2016

I spent a weekend in Pecos attending a school reunion. I was aware of this hotel from the time it was built, but I never had the opportunity to stay there. I was amazed at the size of the room and at the quality of the furnishings. It will be my first choice when I travel there again, and I would recommend it to anyone traveling through the area.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your review of our property. We are very happy you enjoyed your stay. We will see you next time you pass through Pecos. Sincerely, Michael

"Completely Unexpected"

5
07/07/2016

This is the most unexpected hotel I have ever "randomly" stopped at. We were on spring break and decided to spend the break at big bend, balmoreah, fort davis and Carlsbad caverns. We needed to stay at a hotel for a few days to make our trip to Carlsbad not a bad. We seriously just stopped to check prices and were completely floored by this beautiful hotel. We were graciously greeted by amazing staff who gave us an unbelievable price on a king master suite. (so much so that we stayed 2 nights).They also had cookies upon check in! The room was gorgeous! It had 2 queen beds, a dining room and a master bedroom with one of the most comfortable beds I have ever slept in. The bathroom was clean and the water was super hot. There were a total of 3 t.v.'s in this suite. The room also had a microwave and mini fridge. There was not a speck of dust in this room! It was spotless!!! The pool, the reason we stayed, is indoor and "heated". The spa was incredibly relaxing and enjoyable. And while my husband and I soaked, we watched the kids swim! There were fresh towels ready at the pool. The breakfast buffet was delicious! Although it was a little over priced. They did give us all a complimentary breakfast our first morning, but we had to pay for the second morning. My husband and I are talking about taking another trip, just to stay at this hotel!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for staying with us and the wonderful review. Sounds like a great spring break itinerary. We hope you enjoyed the beautiful west Texas scenery and are glad you found our little oasis during your travels. We look forward to seeing you again soon! Sincerely, Michael

"wonderful hotel"

5
07/07/2016

great hotel wonderful staff, everything you could need in a hotel. pool was wonderful the rooms clean and good internet. free laundry, grills, fire pit, hot tub and fitness room was wonderful. I stay here every time I'm in pecos,tx

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for staying with us! We are glad you had a great stay and enjoyed all the amenities our hotel has to offer. We look forward to your next visit! Sincerely, Michael

"10:50 am"

5
06/07/2016

Wonderful facility and accommodations; an oasis in the desert. Staff is pleasant; the breakfast buffet and cook-to-order eggs and pancakes is a treat. Easy on/off access to I-20. Facilities are clean and well-cared for. I'll stay there again.

"Unexpected pleasure found in Pecos"

5
05/07/2016

During a road trip we stopped in Pecos, TX. It is not a large town, but the basic hotels are there. Much to our surprise the Best Western Plus Swiss Chalet Hotel & Suites was a fabulous find. This hotel rivals many resorts we have stayed at. The rooms, décor, amenities, and staff is superb. We almost wanted to stay in Pecos just to enjoy the hotel! Highly recommend!!

"An amazing stay!"

5
30/06/2016

Pecos is a small West Texas town and this is a small oasis in this small town. The check in was great and smooth. The lobby was clean and well decorated in a swiss motif. The room was huge and was clean and had everything you could need. The beds were comfortable and the hotel was quiet at night. The swimming pool area was nice, it had inside and outside seating that was very enjoyable with the cool west Texas breeze. The breakfast was good. It was well stocked with plenty of choices. They even will cook you fresh eggs to your liking. Some of the rooms have balconies or patios. I would stay at this hotel again and recommend it.

"Great Stay!"

5
27/06/2016

Beautiful large rooms, great pool and a wonderful breakfast. The staff are very friendly and helpful. This was the first time I've stayed at a hotel that truly served a full hot breakfast. The rooms were clean and comfortable. This was our first time here, but we'll definitely be back.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for leaving a review and for the kind words! We are happy to hear that you enjoyed The Large room, pool facilities and our full hot fresh breakfast. We look forward to you staying with us again soon! Sincerely, Michael

"Good but not great"

4
15/06/2016

This hotel offered us a true two bedroom suite so that we were able to put the kids to bed in a separate secure room. This is hard to find as most hotel suites just have a pony wall separating the living space from the sleeping space. For this reason alone I love this hotel. The room was clean and well decorated however there were parts of the room that seemed to be falling apart. Cupboards off their hinges, wood doors chipped, and most of the wood pieces in the room seemed pieced together. This didn't really affect our experience but it just seemed odd that half the room was well maintained and the half not so much. The room had a nice, clean bathroom with a huge bathtub and a separate sink area which is nice. The breakfast was okay - typical of a "free" breakfast. I would stay here again as it was a great fit for our family.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad the two bedroom suite was perfect for you and your children. All our rooms are on a preventive maintenance schedule to fix small repairs. We will look into the issues you brought up and insure they are corrected. We look forward to your next stay with us. Sincerely, Michael

"A perfect find."

5
04/06/2016

Great hotel find while traveling cross country. Hotel was clean, comfy and had a good restaurant next door. Relaxed at the pool/hot tub after travelling on the motorcycle all day. Ashley, the young girl at the front desk, was a perfect example of how great this hotel is.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for the review and sharing your experience! We are glad you found our little oasis during your travels. We appreciate the nice compliments and will pass them on to Ashley and the entire staff. We are happy to hear that you had an excellent stay and we will hope to have you stay with us again soon! Sincerely, Michael

"Great experience!"

5
02/06/2016

We stay here about 3 times a year and we love it! Large, comfortable rooms and a fantastic, hot breakfast buffet. Best breakfast of any hotel we stay at and we stay at quiet a few during the year for business purposes.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We thank you for the nice compliments on our large comfortable rooms and hot fresh breakfast. We appreciate you staying with us and look forward to your next visit. Sincerely, Michael

"Lost reservations "

3
30/05/2016

Booked 3 rooms through trip advisor. Checked into 2 rooms. The rest of the party arrived later and there was no reservation for them. So I had to pay again for the 3rd room. I will be asking trip advisor for a refund for one of the rooms. The rooms were nice and complementary breakfast as was pretty good.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are sorry you had some challenges booking through Trip Advisor. Please call our general manager, Da' Breon Jordan, at (432) 447- 9477 and he will be happy to help you with any future reservations. We look forward to seeing you again soon. Sincerely, Michael

"I have often paid more and received less!"

5
29/05/2016

Can't believe this was a Best Western. I can't believe this was in the middle of who knows where. The rooms were big, the lobby lovely, the breakfast very good (biscuits, sausage, eggs, waffles, fruit, much more), the staff very nice. We walked to the building next door for dinner - it was adequate, with a super nice staff. Will definitely come back!!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your review of our property. We are glad you enjoyed the hot fresh breakfast and appreciate the compliments on our staff. We will see you next time you pass through Pecos. Sincerely, Michael

"Best place to stay in Pecos."

5
29/05/2016

I have been in Pecos Texas for the past two years for work and this hotel in hands down the best place to stay. The staff is always friendly, the rooms are clean and big, and the breakfast is awesome! If you are visiting Pecos I would highly recommend staying here.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are very happy you enjoyed our large clean rooms and hot fresh breakfast! We will pass on the nice compliments to our staff and look forward to seeing you soon. Sincerely, Michael

"Pretty Nice!"

3
21/05/2016

There is not much in Pecos but this is a pretty mice place to stay. It is clean and has large comfortable rooms. The decor could be brighter but all in all it is a good place to stay. The staff is very friendly and helpful,mother gave breakfast with cook to order eggs. Has a large covered pool. My only real complaint would be is that the walls are thin and when your neighbor opens his door it sounds like they are coming into your room!!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the large comfortable rooms and the hot fresh made to order breakfast. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"The best Best Western ever!"

5
14/05/2016

Absolutely incredible, the room was spacious and it was the largest bathtub I've seen in a Best Western! The breakfast was fresh, delicious, and well serviced. The staff was very friendly and attentive- too bad all Best Westerns can't be like this, I'd never stay any where else.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest Thank you very much for the wonderful review. We are glad you enjoyed the exceptional customer service and all the amenities our hotel has to offer. We look forward to your next visit. Sincerely, Michael

"Great but expensive "

4
06/05/2016

Very comfy bed, big room and bath. Was clean, and smelled pleasant. There was a pool, exercise room and more however I did not use them. I paid ~130 (tax included) which is a bit high but there's another Best western next door that's cheaper, less luxurious and books very quickly.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are glad you enjoyed the comfy bed, big room and bath. We hope next time you are able to utilize the pool, exercise room and some of our other complementary amenities during your next stay with us. Sincerely, Michael

"Best Best Western West of the Pecos (Possibly East of Too)"

5
05/05/2016

I've spent many days and nights at the Best Western Plus Hotel Swiss Chalet & Suites. It's a great place, unique in it's Swiss theme, Great Swimming Pool, Workout Facility is better than most gyms and breakfast is cool too. The staff far exceeds your expectations. If you get a chance, check it out, best around!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate the many days and nights you spend with us and the great compliments. We enjoy serving all our guests (long term and short term) and having lots of amenities available for everyone to enjoy. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Awesome Stay"

5
02/05/2016

Our experience on our stay was awesome, we went to the indoor pool and it was amazing.Perfect atmosphere not many hotels have indoor pools anymore and this one had a awesome one. The hotel was clean and staff was amazing!!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are very happy you were able to relax and enjoy our indoor pool. Our sister property next door has a great outdoor pool you might like to try next time. We appreciate the nice compliments regarding our property and staff. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Great place to stay in Pecos."

5
27/04/2016

This is by far the place to stay when visiting Pecos Texas. I am here on business and stay in the area often. The Best Western Swiss Chalet has a very friendly staff, large clean rooms and the breakfast is awesome. I would recommend this place to anyone visiting the area.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate all the wonderful compliments and your recommendation of our property and staff. We understand the challenges of business travel and want all our guest to relax and enjoy all our amenities. We will see you next time. Sincerely, Michael

"Great Hotel"

5
26/04/2016

This is by far the BEST Best Western I have ever stayed at. Service is beyond great. Joanne at the front desk went out of her way to try to help us find a place to eat late at night. Really nice accommodations. Even has a car wash on site for the guest. Not sure when I will be in Pecos again, but if I am, I will stay here. Thank you

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for staying with the Best Western Swiss Chalet and your review of our property. We will let Joanne know you appreciated her customer service efforts. We are still working on the car wash and will let everyone know when it is up and running. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Wonderful!"

5
21/04/2016

I simply cannot recommend this hotel enough! Near new, clean spacious, well appointed, about as good as you can ask for in a hotel at a reasonable price. Lesa at the front desk was just a delight to deal with. You cannot go wrong in Pecos staying here.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are very glad you enjoyed your stay. We will pass along the wonderful compliments to Lesa. We look forward to seeing you the next time you are in Pecos. Sincerely, Michael

"Nice place"

5
18/04/2016

This was my first stay, and I was really impressed. I had a large room, much better than average furnishings, good bed, good pillows-- the whole place has a new feel. The staff was friendly, polite and efficient. I didn't try the breakfast, but it looked well above the typical.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We are happy you enjoyed the large comfortable room and bedding. Please try our hot fresh breakfast next time you visit. We think it is the best way to start your day. Sincerely, Michael

"Comforts of home"

5
14/04/2016

I can't recommend this hotel highly enough! The beds are super comfy and the bathroom tub is long and deep. The hotel is emaculate. The amenities are great including a heated swimming pool, hot tub and gym. I travel for a living and stay here Monday through Friday. Ask for a Cabana Room...table and chairs just outside the door. Breakfast buffet is amazing.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate how much time you spend with us and are glad you are able to enjoy a home away from home. The compliments are greatly appreciated. We love to offer our guests lots of complimentary amenities to enjoy during their long or brief stay with us. Do not forget to try our restaurant next door for lunch or dinner. See you soon. Sincerely, Michael

"Short and sweet"

5
13/04/2016

Checked in at 3am. The front door was unlocked and a staff member greated me politely at the front desk as if it were mid afternoon! I guess I was expecting a less than great experience checking in at that time of night. Our room was great, beds were so comfortable it made me sad to have to leave in the morning. We used the fridge and iron and they both worked great. Watched a little tv while getting ready for the day. Don't have anything to complain about! Would definitely recommend to anyone needing a place to stay in Pecos.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. We are glad you had a great experience with our front desk staff. We do appreciate how hard it is to travel long distances and at such a late hour. We look forward to you visiting us again soon and for a longer stay so you will be able to enjoy all our amenities. Sincerely, Michael

"Outstanding!"

5
06/04/2016

This hotel is well worth the money. It seems like is has just been built. The rooms are large and comfortable, the pool and gym are far better then some higher priced hotels I have been in. Overall, whether you are just passing through and need a place to sleep, or you are here on business, this hotel will not let you down.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are glad you enjoyed our large comfortable rooms and all the amenities our hotel has to offer. We just updated the pool and hot tub and our workout facilities are new. We look forward to your next visit. Sincerely, Michael

"Best of the Road"

4
05/04/2016

Cross country twice in last four months and this was the best on the road. Great facility and service for the price. Breakfast particularly good for this type of hotel. Don't be fooled by the surroundings. This is a very nice place.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We appreciate you staying with us on your long journeys. We are glad you enjoyed our amenities and fresh hot breakfast. We hope all our guests will visit our little oasis in Pecos. Sincerely, Michael

"Best Place to Stay"

5
29/03/2016

I love this hotel. The property has always been clean and the staff are there to help and super friendly! Defiantly wake up and try the breakfast it's all homemade fresh and amazing food. I promise! I travel for business out in the area and have stayed there for years it's well worth the money spent.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We are so happy you love our hotel! We appreciate all the time you have stayed with us and thank you for all the nice compliments on our hotel and staff. Sincerely, Michael

"Stay in Pecos"

5
27/03/2016

We were returning to Ohio from Arizona and had decided to stop for the night. We saw the Best Western sign and as we are Rewards members we stopped in. From the beginning, the staff was helpful and friendly. The room was excellent. We really enjoyed the pool and spa, as well as the great breakfast. if you are near Pecos, going for a visit or passing through, please consider staying at the Swiss Chalet.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property. Being a Best Western Rewards Member sure comes in handy when you are traveling. We are glad you enjoyed all the amenities our property has to offer. We strive to be a little oasis during our guests travels. We will see you the next time you are traveling from Ohio to Arizona or Pecos. Sincerely, Michael

"Like an oasis in the desert..."

5
16/03/2016

We had been tent-camping during spring break in the windy wilds of west Texas for 3 days. On the third night, we decided to reward ourselves with a shower (you're welcome!) and a nice clean bed. This Best Western did not fail to impress us. The beds and pillows were really comfortable, the breakfast was very tasty and as one previous reviewer said, "real eggs!", for truly, they are the real thing. The kids enjoyed the pool, which is indoors, but in a separate building, so that the hotel lobby does not feel humid at all. Really, while everything else was above par, I felt like the breakfast outshone it all. The woman who seems to be in charge of breakfast was very friendly and helpful. She was quick to replenish the popular food items (bacon, I'm looking at you) and she bussed the tables quickly, taking away plates that we had already finished with while we were still sitting at the table. One small thing -- I have a gluten intolerance and therefore, the scrumptious-looking waffles, the fluffy biscuits, and the toasty bagels were not an option for me. I made myself a bowl of oatmeal with brown sugar and butter and milk and blueberries...oooo, it looked great! But I didn't realize that the oatmeal was super cold (why isn't the butter melting?). But I'd already gone through the trouble to make it just the way I like it. So, I took the bowl to my room and microwaved it, as I couldn't find a microwave anywhere in the breakfast area, then returned to the breakfast area to eat it with my family. And the nice woman was really busy. So that was probably a no-no, but in the end, the oatmeal was really, really good! The nice woman also takes custom egg orders. I had 2 fried eggs and they were delicious and cooked just right. Our room was very quiet, but we were also on the non-highway side. And even though our third-floor window was directly above the pool area door, I did not notice anyone being loud or anything like that. Our room was right next to the elevators, yet no noise. And it was pretty busy, so there were people there. This is a superior place to stay. If I'm ever anywhere near Pecos, Texas again, I'll be sure to call on them for lodging. Writing this review actually makes me want to go back!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. There is nothing better than camping in the windy wilds of west Texas. West Texas is a very beautiful and special place. We are glad you rewarded yourselves and decided to stay with us. We appreciate the compliments on our room amenities, comfortable beds, pillows and pool facility. We thank you for your comments regarding our customer service that you received. We truly love to make all our guests feel welcome and relaxed while staying with us. We will be offering more gluten free breakfast options for all our guests very soon. We hope to see you in Pecos in the near future. Sincerely, Michael

"Thanks to Corina"

5
10/03/2016

My daughter and grandkids are on a Spring Break Adventure. We were looking for a place to land after an afternoon at Carlsbad Caverns on our way to Monahans State Park. It was about 9 pm when we got here with two tired kids. We pulled in and I asked Corina, the clerk on duty, if there was room for 4 tired people. I told her that I saw the rate on TripAdvisor. We not only got a better rate, but she upgraded us to a suite! I was the kids hero! The hotel is absolutely beautiful, very clean and EVERYONE we have dealt with is super nice. We had an incredible breakfast that came with the room. It was almost like a white tablecloth restaurant. The tables were bussed before we even got up and the food was fresh and yummy. The pool, which the kids took advantage of, is really cool. The only negative is that the wifi is a bit weak ... but we are on vacation so it's not a big issue! In fact we decided to stay another night ... and I joined the Best Western rewards program!! It's Best Western for me!!!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property during your recent stay. Sounds like you had a great spring break adventure. We are glad you enjoyed all the amenities our hotel has to offer. We thank you for the compliments on our staff and will let Corina know how much you appreciated her efforts. We look forward to your next visit. Sincerely, Michael

"Very nice"

5
08/03/2016

I was pleasantly surprised at this hotel in Pecos, TX. I had to travel there for a funeral. Every staff member was friendly and kind. Breakfast was great. Next time I go that direction, I will stay at this hotel.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your review of our property. We are glad you enjoyed the hot fresh breakfast and appreciate the compliments on our staff. We will see you next time you pass through Pecos. Sincerely, Michael

"Best hotel stay I've ever had for work"

5
07/03/2016

Staying in Pecos while working on an archaeological survey in the area. After long, hot, dusty days in the field it was great to have an exceptionally helpful and pleasant staff, great breakfast (real eggs!), reasonable rates, and comfortable room.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for your review of our property. Traveling for work can be a challenge. We are glad you were able to rest and relax after all your long, hot, and dusty days. There is nothing better than a hot fresh homemade breakfast to start your day. Our staff takes great pride in making your stay as comfortable and pleasant as possible. We look forward to seeing you again the next time you visit Pecos, TX. Sincerely, Michael

"gem in the west"

5
29/02/2016

this hotel is an excellent choice if you find yourself in Pecos. courteous staff and excellent breakfast with food cooked to order. nice pool and spa and an excellent workout facility. my wife and I travel to Pecos on business and I highly recommend this hotel for business or pleasure if you are in the area.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. We really appreciate your comments regarding our customer service that you received. We are glad you had the opportunity to enjoy all the amenities our property has to offer. Sincerely, Michael

"Best Hotel"

5
09/02/2016

This was the nicest hotel ever! The staff was so sweet and helpful. Breakfast was delicious with breakfast burrito options and fresh fruit salad and much more! Bed was super comfy too! Would love to stay again!

"A clean and roomy place with pleasant staff."

3
23/01/2016

The Best Western wasn't our first choice but turned out to be a pleasant, clean, and convenient motel for the night. Others must have thought so, too, as the 90 or so rooms were nearly fully booked even on a week night. The included breakfast at the restaurant up front was a bit different from the usual in-hotel choices but enjoyable and with excellent coffee and service to the table.

"What a nice hotel!"

5
14/01/2016

The town of Pecos leaves alot to be desired, but if you stay at this hotel, at least IT won't disappoint (decent restaurants are VERY hard to come by). The King room is well decorated. Colors are soothing and furnishings are neat and in good condition. The sofa is actually comfortable! The bath is spa-like, with an extra-deep tub and tile to the ceiling. There is a pretty pedestal sink in the "wet room", with a lovely, spacious granite-topped vanity just outside. Linens and towels are plush, with a comfy chenille throw on the foot of the comfortable bed. I slept very well. The heat/AC unit in room 307 is quiet and effective (but this is in January, so I can't say how effective when temps are 90-100 outside).

"A true Gem in West Texas"

5
14/01/2016

Short and sweet .... you won't find a better hotel for 150 miles in any direction! it is obvious, the Staff and ownership take great pride in keeping the grounds immaculate and the hotel clean. All the amenities you normally expect to get at a hotel, well here, they go above and beyond. For example, a full hot buffet breakfast, with fruit a bar. You can't go wrong here!

"Great People"

5
04/01/2016

My Fiance and I were in a rollover wreck 35 miles north of Pecos on Monday, 12/28/15. When we eventually got a wrecker driver and things situated, we realized that we didn't have a place to sleep. We called this place at the recommendation of the Trooper giving us a ride to wherever we needed to go. I called (at 1:30 AM!!) and explained our situation, they gave us a King suite at a heavily discounted rate, and allowed me to raid their first aid kit, as well as kitchen and toiletry supplies. The next morning, my fiance was able to hitch a ride with someone to Odessa to get a rental car. While he was gone, they brought us fresh towels, replaced the sheets (he bled on them :( ) and brought me a coffee! My Fiance had already booked the room for another night, but we decided to leave when he arrived back at the hotel around 1:30 pm. They ended up not charging us for another night, even though we were well past the check out time. The employees here did a phenomenal job of making us feel welcome, and taking care of us after everything we had been through throughout the previous 24hours. We were on the first floor, but even then, we didn't hear any noise above us, nor did we hear the noise from the breakfast area. There isn't much in Pecos, but the staff here make this a place worth returning to, even though the overall situation wasn't good.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to review our property during your recent stay. Though it was a challenging trip for you both, we are glad everyone is doing well. We really appreciate your comments regarding our customer service that you received. We truly love to make all our guests feel welcome and relaxed while staying with us. We hope to see you in Pecos in the near future. Sincerely, Michael

"A Swiss Chalet in Pecos Texas, Whodda Thunk It"

5
31/12/2015

If you find yourself raveling from the Alamo to Carlsbad Caverns plan ti have supper and a snooze in Pecos Texas at the BEST WESTERN SWISS CHALET. A greeting with warm fresh cookies, hot chocolate, coffee and tea said we were in the right place. Spacious accommodations with Coffee maker, fridge, microwave, iron and hair dryer. There is a free laundromat, indoor pool, fitness center and business center. The patio units have gas BBQs for grilling your own dinner. The adjacent restaurant serves thick grilled steaks and pours a local wine "TYexas Red" which accompanies Steak or Salad Bar. Breakfast in the hotel lobby is a feast, by Texas standards. Juices, coffee, tea, milk, hot chocolate, biscuits and gravey, beans sausage, eggs tortillas, enchalada casserole, cinnamon rolls fruit and more will put you back on the road wih litle need for lunch.

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We believe traveling long distances will make any guest ready for rest, relaxation and a hearty satisfying Texas meal. We are glad you had the opportunity to enjoy all the amenities our property has to offer. We look forward to seeing you as you travel back through Pecos. Sincerely, Michael

"Great bed, good night sleep, nice decor"

5
28/11/2015

We usually avoid Best Western facilities but thanks to TripAdvisor, we booked our stay last night. The hotel was rated as the best in Pecos and it lived up to its reputation.We have been road-traveling for 3 weeks now and this BW+ provided one of the better hotel rooms and at a very fair price. A really comfortable bed with an abundance of good pillow choices, room felt clean, spacious and upgraded, 2 totally separate sink areas made morning showers and dressing preparations pleasant, lots of counters, benches and furniture to put luggage and personal items. It was a pleasure to enjoy freshly scrabbled eggs (rather than the microwaved pretend eggs) along with a full buffet. We had a very good steak & mushroom dinner at the hotel's adjacent restaurant. And, if you go there, ask for Jacob as your waiter... a really good kid with a winning attitude!

mtkelliher, Guest Relations Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear guest, Thank you very much for your review of our property. We appreciate the compliments on our room amenities, comfortable beds and pillows. We really like for all our guests to have a spacious room to rest and relax in. We believe fresh “Homemade” food is the truly the only way to nourish our guests. We will let Jacob know how much you appreciated his service. Sincerely, Michael

"Huge Tub!"

5
27/11/2015

Beautiful property. Huge room with separate makeup area with its own separate sink. Wonderfully appointed room and a HUGE Four cup coffee maker and laundry was FREE! Unfortunately breakfast in lobby was delayed due to cook calling in sick and as I didn't have time to go to restaurant I was given 250 bonus Best Western points. REALLY enjoyed my stay

"Pecos, Texas"

4
24/11/2015

Clean, Comfortable for the money. Breakfast is well done including eggs made to order.... It's not just a continental breakfast. Always fresh baked cookies on the counter at check in Room is clean and well maintained. We found the most comfortable in the area.

"Quick Business Trip"

5
07/11/2015

Very nice facility with granite countertops, tile floors, 10' ceilings, and reasonably comfortable beds. Hot breakfast was high quality with fresh fruit. Staff were very responsive and friendly. At checkout, I had to flag down the attendant. But it was only a brief wait. Beautiful spiral staircase in main lobby to third floor. I walked it every time to get to my room.

"Sherevport Trip"

5
06/11/2015

quick check in - had room available at good rate - i was traveling to see Nick and the kids staying for a couple weeks - not sure what else to write here on this blog maybe i should list what i ate for breakfast

"A Swiss Gem"

5
17/10/2015

In the middle of Pecos, TX you'll find this unbelievable property. You feel like you've walked into a major metropolis. The décor is stunning, great pool facility, breakfast, restaurant and bar on site. Easy access to and from the freeway. The only issue is the GPS takes you to another hotel across the hi-way. Front staff confirmed this is an issue. There are two Best Western's right next to each other. This is the better of the two.

"Excellent"

5
11/10/2015

This is a very nice place to stay in Pecos TX. The food at the restaurant and the breakfast is very good. All of the amenities are top notch. I had a good experience and will stay here on my next visit to Pecos.

"Best Western Plus"

4
02/10/2015

Front Desk service was excellent I didn't like the breakfast at all and the attitude of the person in charge of the breakfast, the pillows were dirty and little bit stinky I really like the decoration outside and inside

"Stayed one night while traveling"

1
18/09/2015

Bed was full of bed bugs. I have a dozen or so ugly bites and pustules when I woke in the morning. Didn't notice them until on was on the road again early the next day. Do NOT stay here unless they have cleaned this up. I stayed in the master suite. This motel was full of oil rig workers and all but one of the rooms were fully booked up. This was the only room available.

mtkelliher, Manager at BEST WESTERN PLUS Swiss Chalet Hotel & Suites, responded to this review
Dear Guest, Thank you for staying at the Best Western plus Swiss Chalet Hotel and Suites. I did not find that you were a registered guest at the hotel on the day mentioned but out of precaution we inspected all of our master suites and you will be relieved to know that our certified pest control company found no evidence of bed bugs in any of our rooms. I am sorry for any discomfort you might have had. If you could please contact me at [email protected] and give me more details about your stay it would be greatly appreciated. Sincerely, Michael

"AWESOME"

5
31/08/2015

Best place in town to get great service and an amazing breakfast!! All the staff is friendly and the setting is so beautiful. Would recommend this hotel to anyone. The master suite is highly recommend for families staying here.

"Overnight stay"

5
24/08/2015

The Room was very nice, large with seating area. Room was clean. Beds were above average. Breakfast was very good in a very well lit and open area. Staff was very friendly and accommodating. Good rest spot for a long journey!

"5 Star stay in a small town. "

5
13/08/2015

If you are ever on i20 in west Texas and need a place to stay stop in Pecos, Tx at the Best Western Swiss Chalet. This is a great place to stay with big city feel. As you walk in the front door you see a chandelier and a Spiral staircase all wood trim. The rooms are very nice, beds are comfortable and the breakfast is the best ever. It even has a spot in the back to rinse your car off. I stayed in the master suite and it was beautiful room. It has 2 queen beds and king bed in a separate room. Great for families on the go.