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Best Western Plus Durham Hotel & Conference Centre, Oshawa

3.5/5  - basé sur 347 notations.
559 Bloor Street W, L1J 5Y6, Oshawa, Canada - See map

This newly renovated Oshawa, Ontario hotel is minutes away from a variety of attractions including Canadian Tire Motorsport Park®, Iroquois Park Sports Centre, the Legends Centre and Lakeview Park. Enjoy clean, spacious accommodations, a centralized location and friendly customer service all for a competitive rate while staying at the newly renovated Best Western Plus Durham Hotel & Conference Centre. Amenities include an exercise facility, outdoor basketball court and courtyard with seasonal barbecues, business center, and the rooms of Octaviens Banquet Hall and Conference Centre. Attend an exciting event at the General Motors Centre, or peruse the local art at the Robert McLaughlin Gallery. Families will enjoy spending the afternoon at the Bowmanville Zoo or Parkwood Estate National Historic Site. Guests traveling on business will find themselves minutes from General Motors Canada, Ontario Power Generation, Lakeridge Health, Durham College, UOIT & Trent Oshawa Campuses. Make a reservation today and save at the Best Western Plus Durham Hotel & Conference Centre! Enjoy your stay.

Best Western Plus

Durham Hotel & Conference Centre

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 347 guest reviews
NOTE ISSUED
Excellent
101
Very Good
113
Average
67
Poor
40
Terrible
26
REFER TO NOTICE
Business Business
100
Couples Couples
77
Family Family
103
Friends getaway Friends getaway
31
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Terrible Service, Wouldn't Fix Toilet"

2
24/06/2018

We stayed here during a lacrosse tournament, with 4 age 16-21 girls in each player room. Coaches and parents in different rooms. Toilet stopped working i my daughters room on Saturday and they gave the girls a plunger to fix it! So they went without a working toilet Saturday. Called down on Sunday Morning before they needed to get ready and were TD since they were checking out today they could use the public washroom in lobby. Ugghhhh!! The breakfast area is very small and is unbearably warm. No plan to return to this property, look elsewhere!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Dear Chris_Covey Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Day at GM"

4
14/06/2018

Outside the hotel looks a bit dated. But the welcome was warm. Got to my room, which was clean, updated and pleasant. Had the breakfast which was good, plenty of choice. Had a room on the same side as the motorway but was still quiet. Will stay again.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Dear Arsenaluk, Thank you for sharing your feedback regarding your stay! I am glad that your stay was a pleasant one. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Best Western Plus Durham Hotel and your intention to stay again with us.

"Annoying hockey team"

2
04/06/2018

Stayed here for a night with my family while visiting Whitby. A bit group of hockey kids were staying there as well, and were very loud and inconsiderate. Got woken up by them running up and down the halls at 2AM yelling, and the parents were there and just as bad. Told front desk in the morning and they didn't seem to care. Breakfast was good but had been dominated and picked clean by the hockey team, which despite being clearly up late, we're at breakfast at 7AM. Very disappointed that the hotel staff didn't step in at this clearly entitled and obnoxious behaviour.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Dear Claire L Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.I am very sorry to hear the inconveniences you had during the stay and sincerely apologize that we did not exceed your expectations. I greatly appreciate your comments about aspects to meet and go beyond to make each and every Guest to enjoy their stay with us and take all measures to fulfill them. I hope that I can convince you to change your mind about another visit to our property which will give us a chance to turn your experience around. Thanks again. Michael Ganesh

"Attending a wedding last weekend"

4
02/06/2018

We rented a King Suite here while attending a relatives wedding. We were quite pleased with the room that we got as it had a flat scene TV, free parking, free wi-fi. The room was clean, comfortable and reasonably priced. There was a continental breakfast included but it is not pet friendly. We had to have pets look after our dogs over the weekend. There is a conference room and fitness center.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Hello Maureen S Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the size of the room, bed, amenities and the cleanliness. We hope to see you again during your next visit to Durham.

"Nice Hotel"

4
15/05/2018

This hotel offers a full breakfast, very interesting! My room was clean and comfortable. Only the heater was hard to manage. I was pleased with great and welcoming staff. Hotel easy to find close by the 401.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Hello stephanev261 Thank you for the compliments and glad that you had a good stay with us. We look forward to welcoming you again in near future. Best Regards Michael Ganesh General Manager

"Overcharged and underappreciated"

1
26/04/2018

Overall the rooms are clean and the cleaning staff are very friendly. If you enjoy being overcharged and talked to like a child by management/the general manager then this is the place for you. I highly recommend the general manager should receive training on proper communication and professional customer service skills. Management was very rude and did not seem to care at all about their customer's happiness in regards to the service they are providing them. I would rate this hotel lower if I could. Definitely will not be coming back even if I have a free stay.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Hello djp554 Thank you for providing your feedback on your stay.It is unfortunate that you were not happy about paying surcharge for a very late check out. It is not unusual for hotels to charge a fee from the Guests who stay well beyond the check out time and in your case, we did our best by minimizing the fee for it. Thank you for your review and hope you understand the circumstances well for paying a fee for late check out.

"Great value"

4
15/04/2018

We needed a place to stay for 1 night and this was great value for the cost. The staff were friendly, the room was very clean, the hot breakfast was great with lots of choices. Would definitely recommend this place to anyone looking for a short stay.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Dear Emily, Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again- Michael Ganesh, General Manager

"Good value for money "

5
15/04/2018

Stopped as yeah we have the freezing rain and driving wasn't no fun. Conveniently located next to the 401 modern hotel rooms are a good size comfortable warm and clean. Staff friendly and polite I stayed on the ground floor and was quiet. It's nice as they do serve breakfast as well.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Dear Lee D Dear Emily, Thank you for your compliments regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again- Michael Ganesh.

"Decent hotel"

3
14/03/2018

We stayed here for a week. The hotel met all our needs. The room was spacious and clean. The conference room was a good place for our meetings. The breakfast area was a disappointment. It was small and not as plentiful as the other hotels we have used in the past. But overall, a decent hotel for the price.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Dear S520L96 Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will definitely consider your input in regards to the size of the breakfast room and consider options to expand it. We hope you will come back and see us again soon. Thank you again- Michael Ganesh, General Manager

"Funky entrance - but still v.g. value"

4
18/02/2018

+ yuk yuks venue + hot breakfast + excercise Room + fridge and microwave + helpful front desk (showed how to get to excercise room) + elevator access to 2nd floor room, but..... - crazy stairs for checking in - room phone dead; informed many times - desk clerk not at front desk and did not answer desk phone

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Hello Paul S Thank you for taking the time to write a review with your concerns. Though we did not exceed the expectations, we are glad that you enjoyed your stay with us. We look forward to see you again. Michael Ganesh General Manager

"Great sleep!"

4
08/02/2018

Hubby and I were on our way home to Ottawa from St. Catharines and stayed overnight in Oshawa so we could visit family in Ajax. I consulted Trip Advisor beforehand to find a well priced place to stay in the area. The Best Western Plus Durham Hotel & Conference Centre offered the best rates along with good ratings so we checked in for one night. The young man at the front desk "Rapheel?", was very pleasant, efficient and friendly upon reception. Our room was on the second floor. The Hotel is quite close to the highway and we could hear some traffic noise but not enough to bother us. We had a wonderfully firm, comfortable king size bed. The room was quite cool upon arrival but we cranked the heat up a bit and it was okay. There was a bar fridge in the room which was handy for keeping our water bottles in for the next day and the Wifi (free) was really good. A complimentary breakfast was being offered until 9 a.m. but we actually didn't wake up until 9:30. :) Slept for 11 hours!!! It's a bit tricky to access the Hotel and there really isn't anywhere close by to grab snacks or breakfast but we did find a Tim Horton's a few blocks away. We'd stay here again.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Hello Janet1016 Glad to hear you had such a great stay, efficient customer service and a good night sleep. It is unfortunate that you missed our breakfast and trust that you will visit us again sometime soon and enjoy the one of a kind breakfast we offer for our Guests. Michael Ganesh

"Great sleep"

4
04/02/2018

Good night sleep. Room was clean. Wifi worked great. Good location. Fast check in Fast check out. Hotel was clean. Breakfast was good. Lots of options. Parking lot shoved and salted. Staff was friendly and pleasant.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Hello T493MHannp We are happy to hear that you had an excellent stay with us and thank you for taking your time to write a review about your stay. We look forward to host you in the near future. Michael Ganesh

"My Stay"

4
08/01/2018

Out Stay for New Years eve was a well attended and a great event. The staff was helpful and easy to deal with. The rooms were clean and comfortable. We have stayed it this hotel before and would go back no problem.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
We always enjoy hosting your New Years party glad to hear it was a great turn out and a success. look forward to doing again next year. Regards Steve Morris General Manager

"3 day visit"

4
08/01/2018

Overall this was a great stay. The staff was friendly and helpful. I was surprised by the great variety of foods at breakfast. I would definitely go again! 30 to 40 min from Downtown Toronto. Good distance to travel with children if you don't want to pay too much for hotel during your stay.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear you had such a great stay and enjoyed our extensive breakfast offerings. We are definitely becoming a great option to avoid the drive into the city and the city prices. Being 45 minutes to union station on the Go Train 2 minutes down the street certainly takes the stress out of a Toronto trip. Look forward to hosting you again in future. Regards Steve Morris General Manager

"Very noisey"

2
08/01/2018

There are none stop trains on tracks that keep you up most of the night, oddly placed sinks outside of bathroom, light switches for main light hidden in closet, broken bathtub plugs with no resolution, and heat won't shut off.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Sorry to hear we did not exceed your expectations, I apologize if the trains kept you up at night. For future travels if you request a room near the front of the property this will eliminate any outside noise if sensitive to it. Regards Steve Morris General Manager

"Outstanding all around."

5
05/01/2018

Do recommend for a good price and experience for anyone! Our band loved it. We felt at home the whole time we stayed and always had service right away when we needed it. The room was perfect for what we needed and extremely roomy and clean!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your great experience while staying with us, I hope you and your band had a great gig. Look forward to the next time you are performing in the area. Regards Steve Morris General Manager

"Stayed 3 times in 2017"

4
31/12/2017

Rooms were clean and staff friendly and helpful. There were no noise issues which surprised me as it is close to the 401. The breakfasts provided a good variety of hot and cold items with fresh fruits every day. I am planning to return to this hotel.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Look forward to seeing you in 2018, glad you have found us to be your choice when visiting Oshawa. All the best in the year to come. Regards Steve Morris General Manager

"Good Value, good staff."

4
30/12/2017

This hotel was our second experience with Best Western.We were satisfied even though this was an older location it was in good condition. The staff were excellent especially the breakfast host. It was in a good location for us on our visit to the area.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear Best Western is becoming your choice when travelling, each location is unique and independently operated which allows pride of ownership to shine through. Glad you enjoyed your stay - Happy New year and all the Best for 2018. Regards Steve Morris General Manager

"Great value"

4
29/12/2017

The property is very clean and the staff most helpful. Check in was fast and the room spacious and very clean. It also had a refrigerator and microwave which allowed me to have food available without the need to search for a restaurant every night. The location was close to a major highway and shopping.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Clean, Comfortable, friendly and convenient sounds like we ticked all your boxes, glad to hear you had great stay. Happy New Year and all the best for 2018. Hope to see you again soon. Steve Morris General Manager

"Pleasant"

5
28/12/2017

The staff are pleasant, friendly, helpful. The beds are comfortable, lots of pillows, clean, crisp sheets. Easy to use the air conditioner & or heating system depending on time of year of your visit. All round we had the best of experience.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Great to hear you had a wonderful stay, thank you for sharing. Happy New Year and all the best for 2018, look forward to hosting you in the new year. Regards Steve Morris General Manager

"Christmas Shopping with mother-in-law & daughter"

5
16/12/2017

Based on previous stays at the this hotel while in the Oshawa area, booked here as there is now an elevator. This is important as my mother-in-law has mobility issues and is unable to climb stairs. Room and breakfast were excellent. All staff members encountered were courteous and very helpful. Thank you,

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I hope your Christmas shopping was a success, checked off everything on your list. Glad to hear your enjoyed your stay for your outing. Look forward to hosting you again in future. Regards Steve Morris General Manager

"A Hidden Gem"

5
07/12/2017

This hotel is a hidden gem. Great location, friend, efficient staff. clean rooms, abundance of variety for breakfast. Rooms were clean and comfy beds. Overall it was a great experience and would highly recommend this hotel.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you so much for such a wonderful review of our property, we appreciate you taking the time to share your experience with fellow travelers. Look forward to seeing you on future visits. Regards Steve Morris General Manager

"Best western Durham"

4
04/12/2017

For price, the room decor could be better. Rugs were dirty wear socks or shoes. Comfy beds and pillows. Reception staff kind and friendly. More Christmas decorations!!! *****BRING YOUR OWN SOFT TOILET PAPER!!!!!!!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your feedback, it is through our guests input that we can continually improve. I apologize if you felt the carpets were dirty, this is not typical and we have a stringent deep cleaning program in place ad will review your comments with our Director of Housekeeping. I will also investigate the toilet paper, i don't believe we have changed brands, as I have not heard this before but will definitely check with our supplier. Unfortunately with your timing of December.1st we hadn't completed our decorating as of yet, much more christmasy today. Regards Steve Morris General Manager

"Wonderful Experience"

5
01/12/2017

The hotel was impeccably clean. The staff was courteous and very friendly. I was surprised at just how comfortable the bed was. The gounds were neat and pleasant to look at. It was easy to find and located right off the freeway.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you so much for sharing your experience, glad to hear you had a great comfortable sleep and enjoyed our staff and location. Look forward to your next visit to the area. Regards Steve Morris General Manager

"My Husbands Hospital Stay"

5
26/11/2017

Mid November 2017, my husband was in the local hospital. I registered late in the evening. Reception staff very pleasant and the room was comfortable after a long day in the hospital. Highly recommend.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share, glad we were everything you needed during a difficult time. Hope your husband is feeling better, and we can see you under better circumstances next time in the area. Regards Steve Morris General Manager

"Toronto meeting"

4
17/11/2017

Go place to stay if going to Toronto from the east as it is beside the GO train station and you can take the train in avoiding all of the Toronto traffic. If you are leaving downtown Toronto and going east bound in the late afternoon it can take over 2 hours to get to this hotel, but if you get the train it is about a 45 minute trip and you jump in your car at which point you are east of the traffic and on the 401 in 5 minutes. Besides parking is free versus $40 in Toronto!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you, I do'nt think i could sell our location better myself. Glad to hear you figured out the convenience of avoiding that drive into Downtown and our location worked well for you. look forward to hosting your next trip to Toronto. Regards Steve Morris General Manager

"I recommend this hotel"

5
12/11/2017

Great room, extremely clean hotel. The staff was very friendly. My wife mentioned several times just how spotless and clean the entire facility was. The breakfast room perfect as well. Great beds. I highly recommend this Best Western.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience, comfortable, clean and inviting is what all guests expect and we pride ourselves on delivering. Hope to see you again soon. Regards Steve Morris General Manager

"NIce place, nice rooms, nice staff"

5
10/11/2017

This hotel is very comfortable and the staff is really welcoming. I really enjoyed my stay but there are two things worth mentioning: 1- Location is a bit tricky to get too at first. Once you know it, you're good. 2- If you have long hair, do not wash it or check the pressure first! Maybe I was unlucky and everyone was having a shower at the same time (twice) but it definitely needs some fixing. Other than that, great place to stay!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear you enjoyed stay, i do apologize about the water pressure at the time. This is not a typical issue so I will investigate to ensure all future guests have adequate pressure, I appreciate you bringing this to my attention. Look for ward to hosting you on your next visit to the area. Regards Steve Morris General Manager

"Business trip"

3
09/11/2017

Stay we had was fine located near the area we needed to be in . the young lady ( I forget her name ??)hosting the breakfast was really nice and pleasant. the food was OK I stuck with cereal but the coffee was fine and the selection of juices was nice. Our housekeeper Neda was very pleasant..

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear our location suited your needs and enjoyed your stay and the staff that looked after you. Hope to see you again in future travels. Regards Steve Morris General Manager

"OUA Womens Soccer"

4
06/11/2017

Very satisfied with our stay at this hotel. Very good breakfast and room excellent, and location suited our requirements. The staff were very good on arrival and express checkout suited our needs. Beds very comfortable as were all facilities.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your recent experience, we enjoyed hosting your team and hope your tournament was a success. Look forward to working with you again in future. Regards General Manager

"Nice place"

5
02/11/2017

Comfy bedroom, clean and quiet, nice price. Breakfast buffet included wich was very nice, lots of choices, warm. The lady at the buffet was always smiling and making sure everybody was having what they wanted. Lots of fruits.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Comfy. clean, quiet with a great breakfast all for the right price is what our guests expect and enjoy. Glad you were able to join us and hope to see you soon. Regards Steve Morris General Manager

"Great Stay"

4
30/10/2017

Excellent stay. Close to the Go station. Great breakfast. Great staff Would definitely stay again. Best way to go to Toronto and not pay a fortune for a hotel room. No city driving or ridiculous parking fees

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you, glad to hear you had a great stay and enjoyed your breakfast to get you on your way. With the Go train within walking distance to the property, your at Union station within the hour. As you mentioned its a great option to avoid the congestion and overpriced hotels of the city. Look forward to hosting you on your next travels to the area. Regards Steve Morris General Manager

"Pretty basic and crappy breakfast"

2
29/10/2017

I guess we have been pretty spoiled by staying at hotels offering free breakfast in the morning. This one was not up to scratch at all. While the room was clean, the breakfast area was not. They were out of orange juice, had one “egg” left in the warmer, had tarts still in their store bought plastic container, and waffle mix that actually tasted bad — something I didn't think was even possible. Location was great, right off the 401, but that was about it.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear the location was great and your accommodation was comfortable and clean. Sorry to hear of your breakfast experience, this is definitely not a typical reflection of our breakfast. I will be using your feedback to investigate and ensure every guests experience of our breakfast is a positive one. Regards Steve Morris General Manager

"Great Place to Stay"

5
20/10/2017

I booked into this hotel for 2 days as had meetings nearby and was impressed with the service. The rooms were nicely decorated and most importantly, they were clean and had a good wifi signal which was important to me as I needed it for business. The location was great and parking was no problem. All the staff were very friendly, but particularly Cindy at the front desk was incredible. I had forgotten some files which I needed and she was kind enough to print them off and copy them for me while I went for breakfast. She even went so far as to print off driving directions to my meeting for me. A true example of excellent customer service. I travel out East about 4 times a year and will definitely return to this hotel on my next trip out.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear you had great visit while in the Oshawa area, we appreciate you taking the time to share your experiences. We look forward to having you back on your next trip. Regards Steve Morris General Manager

"A+ Hotel"

5
19/10/2017

Staff are so friendly and polite, came to check in and Cindy brought me down to my room and showed me where the breakfast was held in the morning. The elevator entrance around the side is great for people that have trouble with stairs at the front door. Room was clean, smelled great, nice mint on bed and great personal touch. Would recommend this hotel to anyone. Close to 401

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Great to hear you enjoyed your stay and Cindy took good care of you, she always ensures our guests needs are met. Thank you for taking the time to share and we will look forward to hosting you again in future travels. Regards Steve Morris General Manager

"STAY AWAY !!!"

1
18/10/2017

TV was broken, Phone was broken, (they said they could not fix them, and I would get use to the huge black spot in the middle of the TV screen) Closet door was broken, bathroom ceiling falling apart, Internet kept crashing, no cell signal... Bus arrived at 5:30am and the screaming and yelling woke us all up, no one was there to control the group. I will NEVER stay here again, and for a Gold Elite Member... I would have been better off sleeping in my car !!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for voicing your concerns to all mediums available to you, we appreciate your feedback. I apologize your issues were not rectified immediately, and that the small pixel spot on the TV was not noticed prior to your check-in. The telephone at the time was a bell issue and has since been rectified, I am still investigating the other issues noted as I have not been able to determine where the issue was. It is unfortunate that the bus group woke you on their early departure, sometimes guests to not consider those around them but we will certainly speak to Tour leaders in future to ensure quiet times are adhered to. Sincerely Steve Morris General Manager

"Smelly hotel"

1
16/10/2017

It was smelly, couldn`t take a shower we had no cold water just extremely hot water, there was a smell through out the hotel of old, smokey and dusty. It was also very pricey. We stay because it was a group booking will never stay again.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for bringing your concerns to our attention, I apologize for not exceeding your expectations during this busy tournament weekend. No cold water is an out of the ordinary issue, although inconvenient I am sure we could of rectified for you if reported so you could get your shower. Haven't been able to detect an odour issue, but has been brought to our Executive Housekeepers attention to investigate. Thank You Steve Morris General Manager

"Hotel is dirty"

1
15/10/2017

Hotel is dirty, poor maintenance of the rooms, door lock battery is bad. Wouldn't recommend anyone to stay at this property. Breakfast choices are not bad but the food didn't look very appertizing, eggs were over cooked, too dry, bacons were too greasy.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I sincerely apologize that we did not exceed your expectations during your recent visit, this certainly does not reflect the high standards we pride ourselves on and our guest's expect and enjoy. Cleanliness and Breakfast are typically the areas our guests rave about, again i apologize if we missed the mark during your stay. Your comments will be shared with all staff and used in future training. Thank you for taking the time to share. Regards Steve Morris General Manager

"Good hotel near 401"

4
11/10/2017

Good hotel for traveling into Toronto area at an affordable cost. Covers the basics well - clean, comfortable rooms and a delicious breakfast. We only needed to visit a few locations in and around Toronto so there was no need to stay in Toronto itself.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Its definitely a great idea these days to stay outside Toronto especially with the easy Go Train access, avoid the congestion, expensive parking and hotels. Glad to hear you enjoyed your stay and look forward to seeing you in future visits. Regards Steve Morris General Manager

"Thanksgiving - family visit"

4
10/10/2017

A good place to stay for a visit to Toronto. Amenities are adequate for family get-togethers. The cooperation with Pelican Events and Catering is convenient and the facilities are comfortable. Staff is very accommodating.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you you for sharing, glad to hear we were a good base for your family Thanksgiving get togeher. Look for ard to your next visit to the area. Regards Steve Morris General Manager

"Just Away from the 12 lane highway."

3
10/10/2017

We landed at Toronto airport and booked this hotel because when we last stayed at an airport hotel they were expensive and the crowning glory was you had to pay to park overnight as a resident- never again. After a long Day flying in from the UK it was disappointing that the key did not work. We are not sure where the publicity pictures were taken from, but they did not seem to be the same place. The breakfast was good

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad you decided to venture out of the airport area, you are right parking can be quite expensive out there. I apologize your key did not work after your long travels, but hope you were soon settled. Not sure what photos or site you are reffering to? Maybe you were linked to a different Hotel, i checked all photos and haven't come across anything that doesn't belong. Glad you enjoyed your breakfast to get you on your way and hopefully we will see you again on your next travels Steve Morris General Manager

"to tired to look this was our first stop"

4
08/10/2017

i found this hotel expensive first night was two hundred and eighty dollars for room second night was one hundred and twenty dollars for the same room hotel had a great continental breakfast the best that i have tried in any hotel anywhere,rooms are spacious,staff are friendly not really close to any restaurants whithin walking distance however it was off the beaten path and very quiet.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad you found us on your weary journey and enjoyed your stay. We feel the breakfast offered is just as important as the room, and make sure we go above and beyond in what we offer all of guests. Look forward to hosting you again next time in the area. Regards Steve Morris General Manager

"job well done !"

5
07/10/2017

The staff at this hotel cannot be beat ! Each contact with a staff member was nothing less than excellent !! kEEP UP THE AMAZING WORK TO ALL ! Just wish the mattress was softer so I could have a more sound sleep .

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you so much for sharing, the staff truly enjoy what they do and love to hear from our happy customers. We will see you on your next visit, we have a couple mattress brands and maybe we can find one more suitable for your comfort. Regards Steve Morris General Manager

"Great sleep"

4
04/10/2017

Just off the Highway at Stevenson exit it is surprisingly quiet. The only descernable noise was large trucks pulling in on the north side but it is a short time. The review about the sliding glass doors at front .. it's for protection in cold winters! Open one side at a time creating a barrier to cold and snow - it could be better signed but that's Minot Room was spotless well apppointed and was super comfortable. Small fridge and microwave is super handy. This hotel made me change my opinion for the in Best Western chains and will stay here again

"great stay and well received."

4
01/10/2017

This is the second time that i stayed at this hotel. I find that the hotel is very clean....the rooms are well pointed and the beds to be very comfortable. staff are very nice and the breakfast is the best that we have had at any hotel (including are trips to Florida. We will always return to this hotel......thanks for the great 2 day stay.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Great to have you back, glad to hear we continue to be your #1 choice when in the area. Look forward to your next visit. Regards Steve Morris General Manager

"Price Gouging - Shop around before you confirm"

3
29/09/2017

We stayed at this hotel on 9/23/17. We often stay at BW's 4 different ones this month. But at $329 a night for a single room in Oshawa, that is Price Gouging. We stayed in an Ottawa BW the next several nights in a suite for less than $200.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I am glad to hear you are a loyal Best Western member, we appreciate your business. Unfortunately Hotel pricing works much the same as Airlines, we have a top rate and is discounted downwards based on availability. Closer to arrival date and busier the Hotel is the discounts become unavailable. Where as the further in advance the booking and the more rooms available the better the deal you would be able to secure. Our rates are transparent and is the Traveller's choice whether to book at the rate advertised. Regards Steve Morris General Manager

"It worked."

3
25/09/2017

I've stayed at a lot of hotels and this one is definitely odd. Hotels.com had screwed up my reservation but the night guy worked hard to get us into a room. The layout is just plain strange. Two of the doors we tried to get into were ‘Exit Only'. I've never seen that before. We had to get in through a remote-controlled sliding glass door. We couldn't use our keycard to get in - we had to buzz but it took 3 tries until it/someone let us in. The room was hot and the A/C really had almost no effect on cooling the room down - even after I turned it all the way down. In the end it worked because we were just so tired.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad we were able to sort out Hotels.com's mix up and get you accommodated for the night. The hotel is comprised of 8 doors total - 4 of which give guest access in to cover all sides, 4 exit only doors. I do apologize it took some time to cool the room, once the temperatures push 40 degrees unfortunately works a little harder - but the weather was a nice surprise in late September. Regards Steve Morris General Manager

"sadly dated building"

3
18/09/2017

The friendly staff make up for the few small issues. No a/c in room and it was a hot weekend. The bathtub seems to have a fitting over the tub, and we didn't feel safe as the sides slanted inwards. Breakfast had lots of selections, which is nice. The shampoo and conditioner were not good, bring your own ( we forgot ours )

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience, glad to hear you enjoyed the staff and had a great breakfast to send you on your way. I do apologize if you were having AC issues, I am hoping once reported our maintenance team looked after for you as your comfort is our priority. We are in the process of adding a fully ADA compliant room which will have a roll in shower, this may be more comfortable for you in future - should be ready by end of October. Regards Steve Morris General Manager

"GOOD SERVICE, LOCATION"

4
15/09/2017

We had an enjoyable stay at the BW Durham. We booked as a team and the hotel placed all the team families on the same floor. The location was convenient for going east/west. We will definitely book this hotel again.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
We enjoyed having your team stay with us, glad to hear the location worked well for you. Look forward to hosting your team again for future events. Regards Steve Morris General Manager

"Comfort!"

4
09/09/2017

The room was very clean. The bed was extremely comfortable. Great pillows! The heater on wall was not working properly, could only get cold air but the wall register worked well. Great shower. Good size room.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
A comfortable stay with a great nights sleep, that's what we like to hear from our guests. As our main heating and cooling is on a single system we are still set for cooling, never expect it to get this cold this early in the year. But as you mentioned all rooms do have baseboard heaters to supplement during unexpected drops. Glad you enjoyed your stay with us and will see you on your next visit to the area. Steve Morris General Manager

"Appreciation"

5
05/09/2017

Located just near all the amenities, the hotel is clean and provides you great hospitality.The hotel staff is very helpful and will guide you throughout your stay.The staffs were very helpful.The hotel provides you almost every facility from good rooms to breakfast. Overall experience was awesome. I'd recommend this hotel to every couple and families. You won't regret, just be there.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you so much for your great review, the staff take great pride in ensuring we exceed our guests satisfaction and always appreciate the feedback we receive. Will be here for you on your next visit to the area. Regards Steve Morris General Manager

"Hotel Experience."

4
03/09/2017

The hotel is great and love the staff and the variety of the Breakfast.. Front seat staff was very pleasant and the overall looks at the hotel indoor and exterior was good and seems like they did some

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your recent visit, glad to hear you enjoyed the Hotel and especially the staff and breakfast before departing. Hope to see you again soon. Regards, Steve Morris General Manager

"Clean and quiet with a great breakfast."

5
28/08/2017

This was a great place to stay. Close to the Go train and it was clean and quiet. Just the type of place to stay. The staff was great and if you are a celiac they have gluten free toast, fruit and hot cereal.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your wonderful experience glad we were able to provide you with a great night and a plentiful good breakfast to start your day off right. Hope to see you again soon. Regards Steve Morris General Manager

"Sad location"

2
20/08/2017

If you travel for vacation it's not an appropriate hotel. It looks to the highways and a big factory. The corridors smell smoke and dust. The room was ok but again the view was on the parking lot. The advantages are free parking and breakfast included in the price.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your recent experience, unfortunately our hotel is situated for easy highway and Go train access to Toronto more than picturesque vacation views. We offer our guests a clean comfortable room with ample free parking and a good breakfast to get you on the way for. Regards Steve Morris General Manager

"Good location, clean"

4
19/08/2017

Good location close to everything in Oshawa. Clean room and quiet. Breakfast to go was terrible. Rotten apples and a granola bar. Would be easy to have coffee and pastries in the lobby. Staff were pleasant and helpful.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear the location worked out well for you and the staff was welcoming and attentive. I apologize if the grab and go breakfast didn't suit your needs, for quick and easy we provide at the front desk a lunch bag with fruit, granola bar and a bottle of water for those guests leaving prior to 6am. But upon request we do offer early acesss to the breakfast room for cereals, yogurt, coffee etc, and of course the full hot breakfast after 6am. Regards Steve Morris General Manager

"Very nice hotel recently renovated"

4
18/08/2017

I was in town for a conference at UOIT. This was one of the hotels recommended as all the accommodations on campus were full. I was very happy with this choice. It is an older building but they have taken the time to give it a face lift and it's very nice.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear our close proximity to UOIT was convenient for you to attend your conference, and you had a great stay. Look forward to hosting you again in future travels. Regards Steve Morris General Manager

"Expensive, not cleaned and loud"

2
16/08/2017

Bathroom was dirty with many hair around the toilet seat as well as in the tub/shower. We were on the same level as A hockey tournament group. Te boys were loud in the hallway and slamming doors until way past midnight, but I understand that it was out of their control. However the room cleanliness should have been much better at $300/night!!!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I do apologize for the disturbance during your stay, unfortunately you landed in the middle of the largest lacrosse tournament in Canada which takes place during this 10 day period every august in the Durham region. Although we do our best to keep a quiet hotel for all our guests to enjoy, not everyone has the respect for others comfort. Thank you for bringing the cleanliness issue to my attention, this is definitely not a typical reflection of our standards and I will be following up with our team to ensure they are aware of your feedback also. Regards Steve Morris General Manager

"Stop from Niagara"

4
15/08/2017

On our way back from Niagara and a visit in Toronto we stop in Oshawa for a night. Very nice place close to the 401, rooms are good but the mattress needed to be change. Room was clean and the breakfast was good, for the price I would stop there again.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear our Hotel worked out well for your stop over on the road trip, hope you had a great time in Niagara and Toronto. A good stay with a big breakfast to get you on the road again. Look forward to hosting future travels. Regards Steve Morris General Manager

"Not staying here again!"

1
15/08/2017

Door locks don't work properly, water pressure comes and goes (stops completely when showering just for fun), internet is slower than most hotels and staff don't seem overly interested in fixing the issues.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for bringing these issues to our attention, this is definitely not the experience with product and service our guests have come to enjoy and expect. I apologize that we did not exceed your expectations and will be using your feed back to ensure future guests will not encounter the same. Regards Steve Morris

"Good Service but terrible internet"

4
12/08/2017

This hotel was quite nice in decor and excellent service. The bed was very comfortable. The washroom was on the small side but adequate. The breakfast was quite good as well. The two issues we had were the room was on the warm side and we could not get it any cooler. But the worst part was the internet, it was very slow or did not load at all. We asked front desk and they said to call the company. We called them twice but it didn't help that much. This was frustrating, especially for our teenage sons. Overall, I would still recommend this hotel. It is good quality for the money.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I am glad to hear overall your stay was a good experience, but I am sorry to hear about your internet issues. Not typically a problem we face so I will be following up with our provider. Although we were experiencing much higher than normal usage at peak times due to the large volume of young athletes and families in town for the Lacrosse Tournament. I assure you the issue will be investigated and addressed as I do know the importance of a good connection for all of our guests, I appreciate you bringing to my attention. Steve Morris General Manager

"Best choice"

5
10/08/2017

Near the train, clean, good breakfast, fridge in room , great staff, comfort, everything was fine and at a good price, we will be coming back for sure. Better park at the hotel and go walking for the train best choice to go in downtown Toronto, only one hour away by Go train to Union station

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear you had a great stay, look forward to hosting you again soon. Always a great choice if you can avoid driving right into the city, avoid all that traffic and stress by stopping before highway gets to busy. A relaxing train ride and an hour later in the heart of downtown Toronto and all sporting events. Steve Morris General Manager

"It's was good"

3
08/08/2017

This property is no frills but decent. Just stayed here with my kids for our lacrosse tournament. There isn't a pool and our room didn't have a working heater. (I know being August and all...I wasn't feeling well and wanted some heat. I also tried to dry my son's lacrosse gear and it ended up soaking wet - the drip tray was full) The location was good - near 401. The included breakfast was atrocious. I've have to assume the hotel buys the items precooked then reheats them. Even the cottage cheese/yogurt was tepid. No pool - but they did have a basketball court. That was pretty cool. They also had a small courtyard with bbq . Free WiFi connection was terrible. If I had a choice though - I probably would choose a different hotel.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your recent experience during the always busy Lacrosse tournament, glad to hear the location worked well and the kids enjoyed the basketball court. I do apologize about the heat it is turned off during the Summer months, but can be reactivated for a guest if requested. I am disappointed to hear we were not able to exceed your expectations with breakfast as we typically do offering a wide variety of fresh hot and cold items to suit all our guests tastes. I hope your son had a successful tournament. Regards Steve Morris General Manager

"very friendly"

5
04/08/2017

we appreciate your hospitality and need you at a time when our age and health is getting less interesting. we like Oshawa and wanted to see more but it is practical to stay off the 401,my husband and I.Thanks

"Short and nice stay"

5
01/08/2017

It was a short family trip planned at the last minute nearby Lake Ontario region (beach, zoo, parcs) and we offered our little boy his first night at the hotel experience. He was very excited to spend a night in an hotel room and far from home, he feel all grown up now! Thanks!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing, I hope you managed to visit all the spots on your itinerary. Glad we were able to be your Boys first memory of a Hotel experience, and will be a lasting memory for him. We will look forward to hosting you again next time visiting the area. Regards Steve Morris General Manager

"Frequent guest"

5
30/07/2017

We have stayed at this location many times and find the rooms immaculate. ( main reason why we return).The staff is accommodating, friendly and very helpful. The room location is always easily accessible by elevator although we most often use the steps on arrival. The rooms are quiet and in a well lit area.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you so much for taking the time to share with others the great experience you have come to enjoy on each visit. Our staff truly enjoy exceeding the customer experience, and take pride in everything they do. We will see you again soon. Thank You Steve Morris General Manager

"Wedding"

4
28/07/2017

I used them for my wedding guests. Was very happy that they allowed my guests to ck in early prior to wedding. Adam was very helpful when I booked my block of rooms as well as the front desk staff every one was very friendly

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Congratulations I hope your day was every bit as special as you imagined, glad to hear we were able to help with your day and your guests were all comfortable. We appreciate you taking the time to share your feedback. Regards Steve Morris General Manager

"Do not stay here."

1
24/07/2017

Over priced for what it is. Stinky room, small and dirty. No AC, far away from everything. Just honestly try somewhere else. If your gonna stay at a low end hotel pay for a low end hotel. Not this place.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
I apologize we obviously failed to make your experience while staying with us a positive and enjoyable one, which is definitely not the typical response we receive from our guests. I understand price was a driving factor for your dissatisfaction, unfortunately as the Hotel books up the less discounted rates become available. I hope you were still able to enjoy your visit to Oshawa. Sincerely, Steve Morris General Manager

"Okay - but soooo Expensive"

3
24/07/2017

Moderate hotel with basic amenities. Free breakfast ok. Staff pleasant - only saw 4 ppl. Very quiet even though beside 401 Oshawa. Broke our budget for family event so couldn't really enjoy break away.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience of your recent visit, glad to hear we were able to suit your needs while visiting the Oshawa area. Hope your family event went well, unfortunately as with everywhere rates tend to be higher during peak seasons as the discounts during slower times tend not to be available. Hopefully on your next visit to the area we will have rates more conducive to your budget, as we would love an opportunity to host your family again in future. Regards Steve Morris General Manager

"Great service, clean moder rooms in a spread out motel"

4
20/07/2017

Wasn't here long...got in late and left early but this was a nice place...I was worried when I booked through hotels.com that it might be in a seedy area but great well lit parking lots with lots of room to park my truck and trailer. Check in service was wonderful. room was very clean, modern and good thermostat control. It was quiet despite Hwy 401 being closeby. Would definitely go again given its good value. Left too early in the morning for the free breakfast which is too bad...they offer a bite to go option for early risers but when I asked about it for my son and I, the morning guy acted like he didn't know what I was talking about, gave me one bottle of Perrier and a bag of pretzels...said he didn't have the water or fruit, and didn't have anything for 2 people, just one...that kind of sucked. I would caution that for older people you need to state you need a spot near the front as there can be a lot of walking as the hotel as a few wings that are very long. Even coming in from the street level, you have to walk upstairs to go to the lobby/office which would not be great for elderly or disabled folks. They likely have options but not as handy as some places.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your recent visit with us, glad you found our property well suited your needs. I apologize the night clerk was not able to provide you with more options since you were departing prior to our breakfast at 6am. I will ensure he is aware of where all the to go options are to make available to our guests. We certainly do have some long corridors with all 83 rooms split on 2 floors, but there is several entrances along each corridor that are ground level no stairs and an elevator to access 2nd floor. Look forward to hosting your next visit to the area. Regards Steve Morris General Manager

"Nice place, but hard to get to"

4
14/07/2017

We found that gps does not direct you to this location. Front desk said it has been that way for about 3 years. I suggested they send an email to Garmin and other gps locating device companies and explain the road has changed. it will take some time, but will be worth it to help customers find them, especially if coming from the East. Rooms are nice, but did not find vanity light switch for 3 days. It is in the closet. Must not have been moved when remodeled building. Front desk people were all very friendly and helpful. You hear the fast train at night in the back side of building.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience while visiting us in Oshawa, and I apologize for the frustration your GPS caused hopefully you were still able to find us easily enough. We have investigated the issue and have found that more recent systems and those that have been updated find us no problem, as well as live navigation like google maps will get you to the front door. For those having issues when exiting the highway at Stevenson follow the signs to Bloor st. Thank you for bringing this up, will definitely help for future travelers. Regards Steve Morris General Manager

"Clean room, good service, no objections"

5
03/07/2017

Good , clean room , nice smells and atmosphere.. price higher then others on my way but it worth it. I recommend this place to anybody wanna stay near Toronto as for me it was optimal solution for that I was expecting...

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience while staying with us, glad to hear we were a perfect fit for your travelling needs. Look forward to hosting you again in future. Steve Morris General Manager

"MOSPORT ACCOMODATION"

5
27/06/2017

I needed somewhere to stay while I was attending the VARAC races at Mosport and found this accommodation through Hotels.com and was very pleased with the accommodation. The location not so much. Right beside a busy train track. Also, the windows did not seal properly.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience, we are a handy location if attending the races and we host many fans and racing teams alike. The train is close by which also works in our favour with easy Go Train access to downtown Toronto, although only a few trains run at night i would recommend requesting a room near the front of property to avoid disturbance. Look forward to hosting you next time at the races. Regards Steve Morris General Manager

"Overnight by the 401 highway!"

4
26/06/2017

My husband and I stayed at the Best Westen in Oshawa for one night on our way the the U2 concert in Toronto. Great place to stay, quiet, clean, plus we were informed by the staff at check in that we were within walkable distance form the GO train! Amazing!

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear you enjoyed your stay, I heard the concert was amazing. It is definitely very convenient to utilize the Go Train and avoid that drive into downtown Toronto, with the congestion and crazy parking rates. Look forward to your next visit. Regards Steve Morris General Manager

"nice clean place"

4
23/06/2017

clean rooms nice friendly staff , good hot breakfast , nice clean hotel and restaurant close to hotel right off the Highway , parking near door to go up to the room , nice comfy beds , easy check in and check out.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
It sounds like we ticked all your boxes for a great stay, thank you so much for taking the time to share your comments. Regards Steve Morris General Manager

"Convention"

4
21/06/2017

We had a wonderful weekend (3 nights) The rooms were very clean and pleasant. The staff were most accommodating and helpful and the food was excellent. The hotel's caterers (Pelican) are to be commended.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience, was glad to hear the convention was a big success and everyone enjoyed their accommodations. Look forward to hosting again in future. Regards Steve Morris General Manager

"Stay while visiting family"

4
19/06/2017

Nice hotel. Staff very friendly. Looked after all our needs. My father in law needed something to help in the shower. They went out of their way to put a seat in the tub so he could sit down. He also made sure it was in our room when e came back to stay a night later.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
So glad we were able to accommodate all your needs during your family visit to the area, let us know if there is anything we can do in advance of your next visit. Thank you Steve Morris General Manager

"good location & very clean"

4
14/06/2017

this is the first time that i stayed over, at this hotel. my wife was in the hospital....for 2 days. i picked this hotel, because it was in a good location. it was also very clean, quiet and had a wonderful breakfast . i had a great stay.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear you enjoyed your stay with us, especially under the circumstances of your visit. We look forward to you returning with your wife for a leisure visit in future. Regards Steve Morris

"bike friendly accommodation"

4
13/06/2017

This hotel was very bike friendly - impt to those who love to travel by bike without being made to feel like 2nd class citizens. Clean, good breakfast, environmentally friendly approach to hygiene products

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
With the amazing trail system we see more and more cyclists stopping over on their travels. After a long ride I am glad we were here to give you a comfortable night with a great breakfast to re-fuel for the next leg of Journey. Thank you for taking the time to share Steve Morris General Manager

"Fresh Air and Easy Access to Location"

4
08/06/2017

This Hotel is staffed by extremely helpful and professional staff. The items on the breakfast bar are vast and fresh. A small window allows fresh air into the room and even though the hotel is surrounded by major roads, the sound is like white noise. There is a fantastic Seafood restaurant close by called Halibut House with fresh, reasonably priced items.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience so happy to hear you enjoyed the room and a great breakfast before your departure. We are surrounded by some great dining options, glad you were able to select the right choice for you. Look for ward to seeing you again on your next travels our way. Steve Morris General Manager

"Great hotel!"

5
30/05/2017

If you like your morning breakfast, this hotel offers a great selection!. In addition, the staff is super friendly and accommodating, they also offer free parking - which was easy to find even on a busy weekend, and free wifi which is always a plus. I had nothing but a great experience, highly recommended.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Nice to hear that we ticked all your boxes for a great stay, we appreciate you sharing and hope you will be back soon. Thank You Steve Morris General Manager

"Amazing Staff"

5
30/05/2017

I was very impressed with the entire staff! Especially the cleaning staff. They were so polite and I felt they truly cared about my comfort and needs. The price for my stay was the best I found in the area. Even though I had to cut my stay short, I was treated with the utmost respect in a manner that I haven't seen in a very long time.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you so much for sharing your experience, the staff always appreciate hearing that their efforts had such a positive impact on our guests impression. We have a great team that truly enjoy what they do. Hope to see you again soon. Thank You Steve Morris General Manager

"A pleasant place to stay"

5
21/05/2017

We had a good time at our anniversary celebration. Staff was very accommodating and the property is well maintained. We particularly liked the blooming trees outside. Breakfasts presented an excellent choice of food and drink, with generous hours and quantities.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Congratulations on your Anniversary and so glad we could help make it a memorable evening for you. Also importantly after a good night of celebration a great breakfast to get the day going. We look forward to hosting you again in future. Regards Steve Morris General Manager

"Real hospitality"

4
09/05/2017

We were here for a convention and can only rave abut the attention paid to our enjoying the stay. This is an old motel, totally refurbished. The room has the old orientation of sink outside the bathroom and many people like that configuration. The old baseboard heating was left with the addition of a heat pump. Both had their own thermostats which was appreciated as the heat pump wasn't working. Beds and chairs were comfortable.Breakfast was good and the location first class. The serving part of the breakfast area was completely separate from the eating area (across the hall), so there was no bottleneck and preparation was quick and painless. Staff were very friendly and really helpful, even if it wasn't their job. The elevator in an old two story was unique and very welcome. Catering for the convention was first rate.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience, glad to hear to hear you had a great weekend and the conference was a big success. We look forward to hosting you again in future. Regards Steve Morris General Manager

"Wedding for nephew"

4
02/05/2017

It was a great price. Close to wedding at golf course. Easy to get two. Over all looks on line great Called to book room. Very nice and easy. No problems. Easy questions and answers. Very happy with Staff at hotel.

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Glad to hear everything was great with your stay and convenient for your nephew's wedding, Thank you for taking the time to share your experience while staying with us, look forward to hosting you next tie in the area. Steve Morris General Manager

"A16 convention"

5
01/05/2017

great hotel staff. room was great, very spacious. lots of amenities. breakfast nook was well stocked. would definitely stay at this hotel again. conference rooms were fairly spacious for activities. fun time

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Management and staff had a great time hosting your conference, you guys definately know how to have fun. Look forward to hosting your next event when it returns to the area. Steve Morris General Manager

"Home away from home"

3
01/05/2017

Work home ok place for extended stay great breakfast ya got to be early if you want a sample of everything. Quiet place accept whe they have tour groups or events at hotel. Parking is an issue when hotel is full. Over all in still here 3 month I a row so that says something

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your experience while staying with us for such a long duration. We strive to make our long term guests feel that this is their 2nd home, as we realize how hard it can be to be away from home for such long periods of time. The personal attention all of our staff provide has a lot to do with that experience. Steve Morris General Manager

"Great Customer Service"

4
30/04/2017

I stayed one night for a Lions Club Convention. The staff was friendly, very prepared to receive our large group and everything went smoothly. Breakfast was great, hotel was clean and everyone working always seemed to have a smile and was genuinely happy to have you stay with them

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
It was a pleasure to host the Lions Club this past weekend, your entire group was a lot fun. Glad to hear you enjoyed the experience we were able to offer. Look forward to hosting again in future. Regards Steve Morris General Manager

"comfy bed, good location"

4
27/04/2017

Great location, just off hwy. close to shopping mall and outlet centre and hockey arena, comfy bed. good breakfast, speedy check in and out. nice to enter and exit from the side entrance. overall happy with our stay

bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience, glad to hear the location worked well for you, and most importantly a comfortable nights stay with a good breakfast to send you on the way. look forward to your next visit. Steve Morris General Manager

"Excellent stay"

5
21/04/2017

Hotel is situated right off the highway, a definite plus! Rooms are clean and spacious and do not look cluttered or dated. Bed was comfortable. Check-in was smooth and room available right away. Area is fairly quiet with only the highway noise and plenty of places deliver right to the hotel. If there is one thing to nitpick, it's the room locks. The key needs to be bent at an angle for the lock to work properly. Will definitely book again if need be.

"Great Value in Oshawa!"

5
20/04/2017

The Best Western Durham provides outstanding value and the staff - without exception - is dedicated to making your stay an enjoyable experience. We've stayed here several times and plan to revisit in the future. The quality never wavers.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
So glad to hear your experience is always consistently positive, and the staff have such a big impact on your stay. Looking forward to your next visit. Regards, Steve Morris General Manager

"Wonderful staff"

5
10/04/2017

The front desk staff were amazing! She showed us to our room upon check in. Asked if we needed anything and as soon as I said wine glasses she immediately brought them to our room. We had take out food delivered to our room but we didn't get utensils so I called the front desk to see if they had any.Right away she brought some to our room. We even had extra towels on our bed decorated with a handful of candy. What special attention we were given here. It made our stay so much more enjoyable.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for your lovely comments about your stay, our staff always try to make a difference in your experience and take pride in setting us apart from the competition. We look forward to hosting you on your next visit to the area. Regards Steve Morris General Manager

"Great value."

4
07/04/2017

Well situated. Accommodating staff. We were there as part of a hockey tournament. They allowed us to use the breakfast room at night. Breakfast was more than expected. Only thing missing was a pool. Good experience.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience, your team was a pleasure to host. Look forward to your next tournament in the area. Steve Morris General Manager

"Great stay!"

5
03/04/2017

We were looking for a hotel to stay in as our friends birthday party was in the area. Hotel was clean, staff was extremely friendly and the entire stay was positive. Continental breakfast was the best I have ever had at a hotel. I would highly recommend staying here.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hope everyone had a great time at the Birthday Party and glad we were able to host your accommodation. The staff take pride in their work and truly enjoy the personal interaction, which is definitely reflected in the service our guests enjoy. We feel breakfast is just as important as your accommodation and like to send our guests off with a hearty meal to start the day. Look forward to seeing you on your next stay. Regards, Steve Morris General Manager

"Basketball Weekend"

3
28/03/2017

Basketball team from Ottawa stayed Friday-Saturday night end of March 2017. Location is very good directly off 401 - GPS may not guide you as some roads are new. Close to shopping, restaurants, and services. Plenty of parking at hotel. Room: spacious, clean, comfortable, awkward light switch in cupboard as you enter, cooling system was not turned on - could only cool down room by opening window, white noise needed due to loudness of patrons up late on Friday night, suggest adding a sign on back of doors - please close me gently! Rooms do not have microwaves, only fridges. Must ask for a microwave if available. Staff kind enough to open up breakfast room for us to use the microwave for our dinner. Staff kind enough to offer us the conference room for our team dinner as long as we cleaned it up afterwards. Note that local restaurants do not take reservations for groups on Saturday night. Breakfast: plenty of options, well stocked, clean room. Daily newspaper available. Plenty of vending machines throughout hotel and ice machines worked well. The outdoor basketball court gave all the teams at the hotel something to do Saturday night as there is no pool. If there were better lighting outside, the yard would be more inviting for playing outside.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Glad to hear the Hotel was conveniently located to accommodate your team for their tournament, and the amenities of the Hotel suited your teams needs. Majority of our rooms do offer both a fridge and microwave, the room types that only offer a fridge we do have spares available on request. Next time you and your family or your whole team are in town be sure and request these rooms to suit your needs. Thank you for bringing to my attention the noise from the doors, I will definitely look at a solution for this issue. Regards Steve Morris General Manager

"Descent Smaller Hotel"

4
27/03/2017

We stayed at this hotel just recently for a Saturday night. There were a number of sports teams staying as well but we had no issues with kids running up and down the hall etc. all night. The front desk personnel were very pleasant and helpful. The rooms are spacious, clean, but could use better pillows. Breakfast is included in your stay and actually pretty good. The location is right off of the 401 which is convenient but you really need a car to go places or be willing to take a cab. The only negative I have is that we chose to have our bill sent by email instead of a hard copy under the door. It's 2 days afterwards and we have not received one. No big deal because this was a leisure stay but for business travelers looking to expense the stay I would get the hard copy.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for sharing your recent experience, glad to hear everything was up to your satisfaction, and was an enjoyable stay overall. I do apologize the email receipt was not received, I would be happy to resend if you contact us directly. Thank You Steve Morris General Manager

"BW OShawa"

4
18/11/2016

Great value for the price. Any place with breakfast included is a great place for our volleyball teams. We always look for comfort, size and breakfast included when choosing a hotel for our busy travel team.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your feedback, I know teams are typically on a budget and I am glad to hear you feel the product exceeded the price. I hope your team had a successful tournament and look forward to hosting your next event.. Regards Steve Morris General Manager

"An excellent choice for in and out of Toronto"

5
12/11/2016

Very clean and incredibly convenient location practically next door to the GO/Via Train station with easy access to/from the 401 highway. Have not experience a better group of staff during our stay and the morning complimentary breakfast is the best we have ever experienced.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
I love to hear when its the staff that sets our product apart, everyone truly enjoys being part of the guest experience and its so nice when their efforts are recognized. I am glad our location was a good fit for your needs, and we were able to send you off for the day with a great breakfast. Look forward to hosting your next visit to the area. Regards Steve Morris General Manager

"just ok"

3
10/11/2016

We stayed there because we had no other option. Usually we stay at the best western in Bowmanville. The room was not clean, dirty towel near the sink, garbage was not empty and we were missing towels for the shower. The bed were fine and the breakfast was ok. Staff are nice though and free parking and free wifi available. Its two minutes away from a smartcenter and starbuck.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your recent experience with us, and for bringing your concerns to my attention. I do apologize that housekeeping had not completed your room prior to Front desk assigning it, there was some obvious mis-communication. Although this is certainly not a reflection of the typical service our customers enjoy, we will use this feedback in our continued training. I was glad to hear everything else was to your satisfaction, and we look forward to accommodating you in future travels. Regards, Steve Morris General Manager

"Friendly staff/good location"

3
06/11/2016

We stayed here for 1 night. Room not ready when we arrived @ 3:30, but the front desk staff worked with housekeeping to get it ready right away, as we were heading to a wedding for 4:30. Had a room with kingsized bed. There room was quite large. The breakfast was convenient and had lots of variety. The bed was a little hard for my taste, but hard to please everyone. Also heard a fair amount of hallway noise...slamming doors, during the night.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience while staying with us, we always appreciate hearing from our guests as was continually strive to make a lasting impression. I apologize the room wasn't quite ready on your arrival, but was glad to hear we were able to rectify quickly. It was an extremely busy weekend with a lot of traffic in and out, sorry to hear this had an impact on your good nights sleep. Although not typically an issue, on your next visit with us please request a quiet area as we have several rooms in areas outside the busier corridor locations. Regards, Steve Morris General Manager

"Well worth it"

5
28/10/2016

I visit this hotel once a year to attend a gaming convention. In total plain terms they have never disappointed me. The breakfast is excellent for the value. I would never hesitate to recommend these wonderful people who actually engage with me as a client and have my interests at heart.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your recent experience while staying with us during the convention, glad to hear your experiences are always enjoyable. We take pride in our customer service, and strive to set us apart from the competition. Look forward to seeing you on your next visit. Regards Steve Morris General Manager

"GREAT LOCATION..... ALMOST WALKING DISTANCE TO "GO" TRAIN"

5
27/10/2016

Pleasant stay at this Best Western Hotel...... good breakfast with a nice variety...although it was close to trains we did not hear any noise. Rooms were clean and well supplied.... would stay here again Only problem is that the entrance is on a hill and when someone parked in front (instead of in a parking space).... you cannot get past them........ not great.... we had to back up and go around...

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Glad to here you had a great stay with us, and a good breakfast to get you on your way in the morning. I apologize for the inconvenience in the driveway, we do provide several 15 minute parking spots at the entrance for guests to use while checking in to avoid this issue. I will ensure the front desk staff also keep an eye. Look forward to hosting your next visit to the area. Regards Steve Morris General Manager

"Very comfortable, reasonable rates"

4
14/10/2016

Stayed at the Best Western Durham on the way to Ottawa. Was pleasantly surprised when I was recognized at check in by staff from a previous stay at another location where I stayed on business. Checking in was fast and efficient. Room modern and comfortable, great for a hectic travel day to have a nice spot to rest up.

"Pleasant trip"

5
12/10/2016

We enjoyed our stay at the Best Western Plus in Oshawa. The front desk was very helpful. The rooms were incredibly clean. Breakfast was on time and delicious. Wifi worked well. Good T.V. channels. I will comeback to this hotel again when my business takes me here to Oshawa.

"poor location"

3
03/10/2016

The hotel is close to highway, and backs on to a high use freight train line, the noise can makes it difficult to sleep. The rooms are adequate, and clean, but i felt they were overpriced. With that said the complementary continental breakfast was excellent, and the staff were all very friendly and helpful.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest I'm writing to you to first of all thank you for staying with us recently and to secondly thank you for having taken the time to complete the survey on line. I apologize that we did not meet your expectations and have taken particular note of your suggestion. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time given a chance. Many thanks again for your feedback!

"Good stay!"

4
30/09/2016

Large rooms, very clean! Breakfast was included but unfortunately we did not get up in time after a late night out at a concert. Front desk staff was friendly enough, no above and beyond service but stay was nice. TIPS: Everything in Oshawa is far from one another, nothing is walking distance and based off the highway by the hotel it made things less accessible by foot as all of the restaurant's are on the other side, and as a bonus it is impossible to get a taxi...we waited for nearly 2 hours in a not so nice area. Oh and lastly, I did NOT sign up for a rewards membership and shortly after received one in the mail...

"Friendly staff and clean rooms"

5
03/09/2016

The staff was very friendly when we checked in and out. The room was clean and well maintained. The only problem we had was that the bed was very hard and as a result we did not sleep well. The room was quiet and we didn't hear much of the movement in the halls/other rooms, which is a bonus.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for staying with us. We appreciate your comments. We are glad you had a great stay and our staff took take of your needs. Look forward to your next visit. Best Regards!

"Yikes!"

1
01/09/2016

Stayed here without putting in my due diligence (as I tend to stay at BW's for business) and man, do I regret that! While i have to give the hotel credit for renovating their lobby and conference rooms, the room itself was straight from an 80's horror movie. Terrible musty smell; the sink that was in the front foyer; poor bedding; cramped breakfast quarters (looked to be seating for approx. 25 people so had to eat in our room). Hopefully the rooms are next on the renovation list because if not, they will never see my business again

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I am writing to you to first of all thank you for staying with us recently. I apologize that we did not meet your expectations and have taken particular note of your suggestion that the hotel needs refurbishment. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time given a chance. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Many thanks again for your feedback and have a great day! Yours sincerely Staff and management

"Overall satisfied "

4
30/08/2016

Hotel was clean, staff was friendly. My only issue was our air did not work very well at all (it was a very hot day). We did ask the front desk and were told some units have really old ac units. Breakfast was good, everything you could have asked for. Overall our stay was great!

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thanks for stay with us and look forward to see you again. Best Regards!

"Best kept hotel in oshawa"

5
29/08/2016

Excellent service, value of the price was good, clean and well kept rooms. locations is close to the 401. rooms are good, furniture needs some upgrade. All the staff said hi while passing by. will stay there again. lots of resturants within driving distance.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thanks for stay with us and look forward to see you again. Best Regards!

"Good hotel in oshawa to stay close to highway 401 and not too far from the city. close to restaurants in the area also."

5
28/08/2016

Good hotel in oshawa to stay close to highway 401 and not too far from the city. close to restaurants in the area also. great place for anyone wanting to spend a quiet weekend too. would recommend this place to other friends and their families as well.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.Thank you for staying with us. Look forward to your next visit. Best Regards!

"Good stop along our drive"

3
28/08/2016

This hotel met out needs of a plan to rest our heads while travelling. Bed was comfortable, in room internet excellent, price was very good. The cons - breakfast was just ok, walk from front desk to our room was lots of long hallways (good to know if you are elderly). Hotel is located n an odd location and can be difficult to find. (near highway but roads to it are a bit confusing)

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.Thank you for staying with us. Look forward to your next visit. Best Regards!

"Lacrosse Provincials Hub Hotel"

5
07/08/2016

This is the second time we have stayed at BWP Durham and there are several reasons we came back: it is close to the main arena for Lacrosse Provincials (& close enough to all the others), the breakfast is excellent, the room is very clean with a comfortable bed, and the staff are always friendly & helpful! The Average rating for value is because the rates are 30% higher than last year and we didn't even come on the long weekend this year...that being said, we'll still book again for next year!

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thanks for stay with us and look forward to see you again.

"Yikes!"

1
29/07/2016

Booked by our team for Provincial Ball Hockey Tournament. Rooms boast microwave and fridge. Fridge hidden in closet, had to request microwave be brought to room. Bathroom door did not close. Room smelled like a fish tank. Dated, not updated. Locks on main floor entryways not secure, window on first floor room not locked, security cameras not working and questionable activity on first floor of hotel. Had night staff escort myself and two children from the hotel at 3:00 am. We sought safe refuge at the Holiday Inn Express. Front desk was friendly at arrival, night auditor was helpful in assisting our departure but it's the cleaning staff who really know what's going on in this hotel! In my opinion this is not a family friendly hotel.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest , I am writing to you to first of all thank you for staying with us recently and to secondly thank you for having taken the time to complete the survey on line. I apologize that we did not meet your expectations and have taken particular note of your suggestion. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time given a chance. Many thanks again for your feedback! have a great summer!

"Weekend away with mother-in-law"

5
18/07/2016

Great stay - fantastic that there is now an elevator. We have not been able to stay here the last few years as my mother-in-law is not able to handle stairs. The elevator changes all that - this hotel will be considered first the next weekend away we have with my mother-in-law. Thank you for the great breakfast and comfortable bed.

bwoshawa, Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.Thank you for staying with us. Look forward to your next visit. Best Regards!

"Great Staff- Simple, Average Hotel"

4
18/07/2016

The staff at the Best Western are what made our stay here so great. As I walked in I was talking to my friend about how I wasn't feeling the greatest. The lady at the front desk took it upon herself to offer me medication of her own- not something you would find from many front desk hotel staff. Every housekeeper I passed made sure to say hello and always greeted me with a smile. The little things go a long way. The room was nice. Nothing fancy, but clean sheets and an operational TV is good enough for me. Breakfast was your average hotel breakfast, nothing to write home about. The only part of my stay that wasn't overly enjoyable was the fact that the card readers for both of our rooms took about 5 minutes of playing with to finally open. Could have been an unlucky incident, but considering it was both of our rooms that had the same problem, I feel as though it wasn't an anomaly. Overall, a nice option when staying in Oshawa and well located.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for staying with us. We appreciate your comments. We are glad you had a great stay and our staff took take of your needs. Look forward to your next visit. Best Regards!

"The staff were wonderful"

5
09/07/2016

The staff make up for the hotel. breakfast was great. love the locations. just off the 401. Serveral restaurant close by. great location and waking distance to GO Train. will return to this hotel when visiting Oshawa.

bwoshawa, Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.Thank you for staying with us. Look forward to your next visit. Best Regards!

"Quality, Service and Value"

5
07/07/2016

The Best Western Plus Durham Hotel & Conference Centre, Oshawa, Ontario is an ideal place to stay in when attending business conferences. Wonderful service, friendly and efficient Management and staff, and high quality for very reasonable rates!! Would not want to stay anywhere else

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thanks for stay with us and look forward to see you again.

"Not Bad"

4
12/06/2016

Free parking, Nice room, we stayed in a room with a king bed, but it was a small king bed. Room was clean, Big enough, had everything we needed. AC and fridge a bit noisy. My advice is that they should have outlets by the lamps or in the lamps. It was hard to find one where to charge the phones. Breakfast was included but the muffins were not fresh. It's a nice hotel to get some rest but remember you have to drive to the nearest restaurant, and there's no pool.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service and the nice clean room. Your comments with regards to the Fridge and outlets have been addressed. Thank you for staying with us. Look forward to your next visit. Best Regards!

"Nicer on the inside"

4
08/06/2016

The hotel looks a little run down from the outside, The front staff was friendly and efficient..the rooms were updated and clean.my bed was comfortable..everything worked. Breakfast was included, I only had toast but there was eggs and bacon..Lots of parking.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thanks for stay with us and look forward to see you again.

"Located just off Hwy 401"

4
08/06/2016

Easy access to get on and off the highway, going both east or west bound. Restaurants, shopping, entertainment, etc. within 5 minutes from the hotel. If you are spending multiple nights or a week the king business suites offer a lot of space.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service, the location and the King business suites. Thanks for staying with us, look forward fro your return.

"A pleasant weekend stay"

4
05/06/2016

My wife and I were attending a high school reunion. Perhaps demand from that and several sports events led to a challenge in finding a room -- ended up paying a bit more than I'd expected, but whatever... The room was nice, the linens were clean, and the bed comfortable and supportive, with a great choice of pillows. Most of the furnishings looked new-ish; the sofa sagged just a bit, tho, and the desk chair was broken (I suspect that if I'd reported it sooner, they'd have replaced it for me as the desk staff were most cheerful and helpful). Even though just beside the 401 (at Stevenson Road in Oshawa), we really didn't hear any traffic noise at all -- a pleasant surprise. The sink was outside the bathroom (not an issue in itself) and a bit smallish -- not a deal-breaker, though. Would stay there again.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.Thank you for staying with us. Look forward to your next visit. Best Regards!

"Ok room but terrible noise from trains"

2
30/05/2016

Yes the staff is great, the room was ok but the noise from the regular freight trains running just behind the hotel was terrible! The windows shook too! I had in ear plugs and covered my head with a pillow but it was still disturbing. The last train was around midnight and the next one was at 6:47am. We were in room 239. The breakfast was ok but the room to eat in was very tiny for the large crowd. There didn't seem to be A/C either. All this to say that if you can stand the train noise it is an ok hotel.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest I am writing to you to first of all thank you for staying with us recently and to secondly thank you for having taken the time to complete our on-line guest questionnaire. I apologize that we did not meet your expectations and have taken particular note of your suggestion. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time given a chance. Best regards!

"Great friendly hotel!"

5
11/05/2016

When we arrived we were greeted by very friendly helpful staff, they made sure we had everything we needed. The room was very clean and very nice! The price was very good! We didn't have time for breakfast but it seemed like it would have been good also! Check out was fast and easy. I would definitely stay there again.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for staying with us. We appreciate your comments. We are glad you had a great stay and our staff took take of your needs. Look forward to your next visit. Best Regards!

"no complaints"

4
05/05/2016

called the night before for a request due to my Nana's funeral they accomodated without any issues. when we checked in friendly, professional and highly courtious staff. the rooms are spacious and clean. the beds, well i had such a good sleep on them. i wasn't sure about the half pillows but for me it was the best sleep on them, perfect size. breakfast is your usual continental breakfast with make your own waffles (amazing) and even western omelettes. The host was such a delight. I would definately stay here again if i return to this area.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received.Thank you for staying with us. Look forward to your next visit. Best Regards!

"If you are coming from the East and don't need to be in Toronto until the next day, this is an option we chose."

4
03/05/2016

We received a free upgrade to one of the largest hotel rooms I've ever seen. The hotel is located for convenience right off the 401 so there are no views to be had, but it was relatively quiet. We did not partake in the breakfast ourselves but it was well attended and everyone seemed happy.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest Your kind comments are greatly appreciated. Customer care is our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thank you for staying with us. look forward to your next visit. Best Regards!

"An awesome stay"

5
29/04/2016

Wonderful service from the best front desk clerk we have ever been served by, helpful, patient, etc. It was the best hotel experience we have had in many years. Great location beside the GO Train and clean, renovated place to stay. We recommend it to anyone staying in Oshawa.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for taking your time to write your reviews. We appreciate your comments and feed back. We are glad that you had a awesome stay at the Best Western Plus Oshawa. Hope to see you at your next visit.

"Good!"

4
29/04/2016

Good rooms and nice decor in the hallway. My only complaint would be the lack of electrical outlets at the desk and near the beds. I have at least my phone and tablet to recharge, where am I supposed to plug them??

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, I am writing to you to first of all thank you for staying with us recently. I apologize that we did not meet your expectations and have taken particular note of your suggestion that the hotel needs with regards to the lack of electrical outlets. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time given a chance. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Many thanks again for your feedback. Yours sincerely

"Nice comfortable room, but..."

3
26/03/2016

My husband and I try to book hotels with complimentary breakfasts to save time. I prefer the hot food options and over the sugar laden pastries and muffins. We went down for breakfast at 9 am on a Sunday. There was nothing hot left and more importantly nowhere to sit. My husband grabbed a coffee which he ended up dumping as it was bitter from sitting too long. Disappointing as I am sure the availability of the breakfast figures into the room price

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest Many thanks for recently staying with us and also for having taken the time to provide us with your feedback. I am disappointed to learn that we could not live up to your expectations during your recent stay with regards to the breakfast experience. Please accept our apologies for having missed the opportunity to impress you and we do hope to have an opportunity to welcoming you back in the not too distant future and invite you to contact either myself or my front Office manager at any time, so we can assist to ensure your complete well-being in travel . Yours sincerely

"You can't beat western in Eastern Ontario"

5
20/03/2016

From the moment we arrived, we were treated very well - check-in was fast and our room was 3 times as big as we imagined. We were here for only one night but will consider using this Best Western again -

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for great review. We appreciate your business and the great feedback. i will pass on great comments to the staff and management. We our glad to hear that you enjoyed your staff. Hope to see you soon on your next visit to Oshawa.

"typical best western"

3
19/03/2016

stayed one night because of heavy snow as we were at a concert in Toronto,and this was the closest hotel to the GO train station.The hotel was just what we needed on a snowy night in February .The hotel staff were pleasant and helpful rooms were ok with good wifi,breakfast was buffet style no complaints and again the lady waiting on was very pleasant no complaints at all ,and I would use this hotel again if I had another late night coming back from Toronto.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Dear Guest, Thank you for taking the time to post your comments. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Thanks for staying with us. Best Regards!

"Clean Safe and Friendly"

4
01/03/2016

The bed was VERY clean no signs what so ever of bugs !! Bathroom was immaculate and lots of toilet paper and Kleenex , facecloths towels ! mini fridge in the room was spotless only thing missing was a spare blanket in the cupboard and an extra chair . Nice flat screen tv with a good selection of channels The staff are very friendly and helpful and go out of their way to assist you .

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for the positive review you have given the hotel. We appreciate your feedback, and will use this as motivation to further enhance our customer service. We are happy to hear you enjoyed the amenities. All of the staff at the Best Western Plus Durham Hotel & Conference centre will be made aware of the positive experience they were able to provide you. Once again thank you very much for taking the time to share your thoughts. We hope to welcome you again in the future.

"Hotel of choice in Durham"

4
24/02/2016

This hotel is my go-to choice. The staff is always friendly and professional. I stay here 3 to 4 times a year for business. My only concern is that the chair at the desk in rooms is always too high and not ergonomic for working on a laptop. I will continue to stay here as it is clean and they now finally have an elevator around the side ground floor entrance as it was always a terrible flight of cement steps up to the lobby to register.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Thank you for the positive review you have given the hotel. We appreciate your feedback, and will use this as motivation to further enhance our customer service. All of the staff at the Best Western Plus Durham Hotel & Conference centre will be made aware of the positive experience they were able to provide you. Once again thank you very much for taking the time to share your thoughts. We hope to welcome you again in the future.

"Great Stay, Clean Rooms, Excellent Staff"

5
17/02/2016

We stayed in room with 2 Queen Beds, Non-Smoking for 1 night as we were in town for a show. Only got the 2 bed because we got a better deal on the 2 bed over the 1 bed. Hotel was conveniently located only about a 1 min off the 401. The room was nice & very clean upon arrival. It even came with a little a little complimentary bag of snack, including Water, a bag of chips, chocolate bar and a healthy snack bar, for those looking for a healthier snack. Hotel staff were very polite and knowledgeable about local businesses in the area, as we were looking for a pub / restaurant to have a couple drinks at. The manager was also polite & attentive, making sure to take the time to ask us both times he seen us how we are enjoying our stay and if there was anything we needed. All in all a great stay and good price. Nothing bad, only good things to say about this place. I would recommend this place to anyone / couple or family looking for a nice place to stay.

"Home away from home"

5
11/02/2016

I highly recommend anyone who wants to feel like they are at home, when they are not, to stay here. The hotel has been renovated to look and feel fresh and new, it has a bright decor, and well maintained rooms. I stay there 3 out of 4 weeks a month and am always welcomed back with a smile by all the staff. The front desk staff are tremendous in accommodating any of my needs when there and make me feel like family when I walk through the doors. Courtney is always quick to greet me with a big smile and ask how my family is doing and quick to accommodate any needs I may have during my stay. In fact, Courtney went above and beyond when I had a medical emergency and ended up in hospital in middle of night for 3 weeks. She ensured all my belongings were safe and neatly packed up and stores for me, probably more care then I would have given them, and called me weekly to see how I was feeling in hospital. Upon my return she personally brought all my belongings to my room where I noticed the care she took in packing all my things. She ensured that I did not have to be charged for the room during my hospital stay by packing my things up, with my consent, which was greatly appreciated as most places would just charge for the room despite circumstances. This hotel does not take advantage of ones circumstance and treats business with a more personal touch. During Christmas holidays the staff left Xmas cookies in my room, a letter was written to me and placed under my door wishing me holiday greetings and it was personalized only for me, thank you Lorne for such a beautiful letter,, and all staff signed it. It was something that was a genuine and personal touch from the staff. The house keeping staff are unlike any I've ever encountered before. I came to this hotel because I was at another hotel in the area and the house keeping was horrible and so was the front desk staff, what a complete opposite these are! Dianna, she is absolutely excellent and goes above and beyond what anyone would expect or anticipate. I had flowers given to me, but did not have a vase to put them in so I just laid them on my table. Two days later I noticed my flowers were sitting in a vase filled with water on my table! Dianna had found a vase to put them in and did so without a word to me. When I asked front desk about it they didn't even know she had done that. It's her small attention to detail that makes her terrific. She does little things like that without expectation of even a thank you, she considers it part of her high standard of the job and she maintains that standard each day. Cindy is another house keeper who shows incredible care and attention to detail in her job. She also has shown great compassion too during the period I had medical issues, she left homemade soup in my room for me. The supervisor, reizel, of the house keeping staff also always greets me with a smile or a wave if she sees me down the hallway. She is always quick to ask me if there is anything I may need additionally, due to my medical conditions, and quick to accommodate if I do. She maintains a high standard of care to the rooms that the house keeping staff clean and she also jumps in to clean any rooms if staff need help. I have never seen her without a positive and pleasant expression and attitude. She always makes sure she is quiet and soft spoken, as she is always in the hallways and rooms, and that the entire house keeping staff is because of patrons could be resting. Something that is important. I highly recommend this hotel to anyone. Cleanliness, professionalism, attention to detail are just some of the attributes of this hotel. General attitude and cohesiveness of the staff is the other reason. It makes the overall experience exceptional.

"Not the best."

3
09/02/2016

Rooms were clean enough but hallways and breakfast room was a little dingy. Housekeeping staff was very rude, a lady named Riezel was not at all helpful and rude as well. Front desk was a great help and checking in and out was very easy. Recommend for a place to lay your head but no more than that.

"Quick stop before Bruce"

3
04/02/2016

Older p;lace but the location to the Go train is perfect. Could use some spring up. Free breakfast was almost empty of food, I did arrive at 0830 but that is no excuse. Was still able to get a drink and a bagel but was looking forward to the sausages and waffles which was empty

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hi Jacaroni Thank you for taking the time to share your feedback on your recent stay at the Best Western Plus Durham Hotel & Conference Centre. We are glad to hear you enjoyed the location. Many of our guests travel into Toronto and really appreciate the convenience of having the go train just a few minutes away. I would like to apologize for the issues you had with our breakfast. I agree that all food should be available right up until closing time . The breakfast staff will be made aware of this in hopes that similar problems do not occur in the future. If you are ever in the area and need accommodations please give us a call. We can offer you a breakfast in bed option to make up for the last visit. Thanks again for your feedback Joseph Finnie Best Western Plus Durham Hotel & Conference Centre 559 Bloor Street West Oshawa, Ontario L1J 5Y6 (905) 723 - 5271

"the experience is in their name "best""

5
21/01/2016

well worth the time to get on the south side of the 401 the staff are friendly and fun breakfast is great and all you need to start your day try the waffles read the paper and enjoy someone beside you and your day will be well worth the stay at this hotel

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hi Paul B Thank you for the positive review you have given the hotel. We appreciate your feedback, and will use this as motivation to further enhance our customer service. We are happy to hear you enjoyed the breakfast. Our waffles seem to be one of the more popular items on the menu. All of the staff at the Best Western Plus Durham Hotel & Conference centre will be made aware of the positive experience they were able to provide you. Once again thank you very much for taking the time to share your thoughts. We hope to welcome you again in the future. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre 559 Bloor Street West Oshawa, Ontario L1J 5Y6 (905) 723 - 5271

"Awesome"

5
20/01/2016

My stay is awesome and I have some fun chit chatting with their employees especially Brittany. She's does her job perfectly and it was really nice. I'm happy and satisfied. I wish I could go back in some other time if I got a chance.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hi Michael B Thank you very much for the glowing review you have given our hotel, it is very much appreciated. The staff at the Best Western Plus Durham Hotel & Conference Centre are committed to ensuring that all of our guests feel like they are at a home away from home. Brittany, in your case made a very good impression. I will definitely pass this information on to her as further encouragement that the hospitality she provided has not gone unnoticed. Give us a call when you're back in town, we'd be more than happy to have you back as a loyal and satisfied customer. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference centre Oshawa, Ontario L1J 5Y6 (905) 723 - 5271

"nothing like the outside works"

2
19/01/2016

Was very hard to turn left to hotel due to heavy traffic. 1 driveway in not room for 2 cars. We parked & walked with luggage to find the door broken. Walked to the next door with luggage. Thankfully another guest helped me through the doorway. Did not have a drive up room. Went to vending machine & that was broken too. Lots of stairs & a sore leg made it so we did without a snack. The wall had a black mark. Hole in the wall. Chipped counter. The tv was slanted. Tried to straighten & wedge something under it. No luck. So watched a slanted tv. Turned the fridge off due to noise. This is a PLUS. But not to me. They might cater to meeting rooms but not to guest rooms. Would never stay there again. Stayed at 3 other BW BW PLUS in our trip. By far this was the worst & have experienced.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Inga j Thank you for taking the time to write a review on your recent stay with us. On behalf of myself and the entire team I would like to apologize for the issues you had while staying with us. We are aware of the problems with the entrance in which you sight in the review and have corrected accordingly. We are also currently in the process of changing all the furniture in our guest rooms which we hope will help with some of your concerns. New fridges are also on the way. We are constantly trying to find ways to improve the customer experience at the Best Western. We are proud to announce our elevator is now in operation. This will make it much easier for guests to get around the hotel. Once again thank you for the review. If you would like to discuss this further please don't hesitate to call. I would like to extend a room upgrade at no extra cost as a token of our appreciation for the feedback you have provided us. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre 559 Bloor Street West Oshawa, Ontario L1J 5Y6 (905) 723 - 5271

"Older hotel"

2
19/01/2016

This small roomed, older hotel needs an upgrade. It is also difficult to get to as the exit off the 401 is immediately to the east (L lane) to be able to access Bloor Street. Be prepared for paper cups and minimal amenities

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hi Catherineb Thank you for taking the time to give our hotel this review. I would like to touch on a few points that stuck out to me. The hotel has recently gone through a major renovation from top to bottom with even more significant improvements in the coming months. And yes we are located just off the 401, most of our guests consider this very convenient. Perhaps it was just bad timing in regards to the difficulties you had turning left out of our parking lot. We are located on the same stretch of road as the Go Station, about a one minute drive to be exact. This is great for guests who have activities planned in downtown Toronto or anywhere in between. For the most part the road is easily accessible going both east or west out of the parking lot, during rush hour there are quite a few commuters leaving the train station, this may have been the cause. We are currently looking into getting glass cups for guest rooms. Once again thank you for the review. We are sorry that your stay was not satisfactory. If you would like to give us another chance down the road I would be happy to extend an upgrade to our deluxe king room at no extra cost. Please feel free to contact me if you would like to further discuss your recent stay. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre 559 Bloor Street West Oshawa, ON, L1j5Y6 (905) 723 - 5271

"bring earplus"

3
18/01/2016

Bring a set of earplugs the doors between guest will bang all night long. The manager will only speak once to the group and they will settle down for a few minutes then the noise level will be worst. keeping the doors open by secruity clip and listening to it bang from 9:30 p.m. till 2:30 a.m is very rude from both parties the guest and manager who allowes it. I will not be back.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Patricia N Thank you for taking the time to give us your feedback. On behalf Myself and the entire team we would like to apologize for the disturbances during your recent stay with us. It is very unfortunate that some guests don't take into consideration that those around them are trying to enjoy peace and quiet. We take theses types of issues very seriously. I have spoken to the guest service agent who was working that night, he did try very hard to get them to calm down. I have also had a meeting with the staff in regards to handling these types of situations. We are committed to eliminating problems of this nature. Please accept our sincerest apologies. If you would like to discuss this matter in more detail don't hesitate to give me a call Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre 559 Bloor Street West Oshawa, ON, L1J 5Y6 (905) 723 - 5271

"Uncomfortable/Broken furniture"

3
17/01/2016

I checked in on Tuesday evening and was told there was no upgrade rooms available so they gave me double points. I was ok with that. I asked for a wake up call for 06:00 for the three days I was staying with them. Both Wednesday and Thursday I did not receive a call, I told the front end staff about it and they were to work on it.On Friday morning someone knocked on my door and the phone finally worked as well for my wake up call. There was no office type chair at the desk for me to do my paperwork, only a dining chair (very uncomfortable) I mentioned it as well and they gave me a broken office chair for the next evening. I told the front end staff and when I returned for the last night they removed the broken office chair and gave me the dinning chair back. I also found it difficult to watch a little TV while doing my paperwork when the TV is mounted in a cabinet. The TV does pull out some but not very convenient. I have stayed in many different Bestwesterns and I was very disappointed in this one. Going to be very difficult for me to return to this one.

"Great location"

5
06/01/2016

This hotel is very easy to get to from the highway. Very friendly and helpful with information of shopping in the area. Room is large and I appreciated the fridge and microwave in the room. Great internet service as i did a lot of work from my room.

"Average, service excellent, good hot breakfast"

3
02/01/2016

We had a heating problem. Staff was very helpful. Older hotel with dated rooms upgraded. extremely small bathroom. Overall an average rating due to problem but would have rated very good if no problem.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Thegrandstan Thank you very much for taking the time to give the hotel a review. I would like to start off by apologizing about the issues you had with the heat, I can assure you the problem has been rectified. I am glad to hear that you found the staff helpful, they work very hard at making sure every guest feels welcome and appreciated. Please feel free to give me a call if you would like to further discuss your stay. We would love to have you back in the future. We can offer you a free room upgrade as a thank you for the review. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre Oshawa Ontario (905) 723-5271

"Crazy TIm Hicks/Jason Benoit tour"

2
04/12/2015

Very tired room with a king bed for $215.00 Average room for a high price. the bathroom was small and had a regular tub and the water was warm... not hot... Kids running through the halls after 11 pm. No direct outside access from the room.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Kim C Thank you for taking the time out of your day to provide us with feedback from your recent stay. On behalf of my entire team I would like to apologize for not meeting your expectations. We do work very hard at providing a great customer experience and we take it very seriously when this is not achieved. I would like to touch on the issue with the rate. This was one of the busiest weekends of the year as we had the Silver Stick hockey tournament going on in the area, this tournament is one of the largest in Canada. Unfortunately the rates tend to be a little bit higher during these peak times. I can assure you we were priced very competitive in comparison with other hotels in the area . We will continue to try to prevent noise during busy periods although sometimes it can be difficult. I will show this review to the members of my team in hopes that we can come up with a better solution and not run into these issues in the future. Once again i am genuinely sorry we did not exceed your expectations during your stay with us. We would love to have another chance to try and create a more positive impact on you. If you are in the area give me a call directly and I can hopefully make this up to you. Hope you enjoyed the concert. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre

"Day trip"

4
02/12/2015

We had a Christmas party in the area and decided to stay at the Best Western. The service was excellent and the room was comfortable. I did think that the price for a 2 queen bed room was a bit steep.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Cathy B Thank you for taking the time to write a review on your recent stay. We are Happy to here that you felt the service was "excellent" this is something we take great pride in. I do apologize that the price was a little "steep" . The weekend you stayed was one of the busiest of the year as there was a large hockey tournament going on in the area. I can assure you the price was competitive with other hotels in the region and for the most part much lower. Next time you are in town and need accommodations please call me directly and I would be more than happy to negotiate a discount as a thank you for the positive review. Thanks again and we hope to see you soon. Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre

"Satisfying"

5
26/11/2015

It was a great experience. The workers were all great. The breakfast is awesome and the place is clean. Very comforting and much affordable. The room is perfect and well designed. The management is really good to please their guest. It was awesome overall.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Michael B Thank you for taking the time to give us your feedback. I am glad to hear that you were satisfied with all aspects of your recent stay. The staff works very hard to make sure that all of our guests feel special and I'm glad to see this was accomplished with you. These are the kind of comments that motivate the staff to continue to push to higher levels of customer service. Thank you very much for the kind words. Hope to see you again soon Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre

"Loud"

3
16/11/2015

To start Oshawa doesn't have a whole lot of options but this seemed like the lesser of the evils. The staff was nice when arriving. Room was somewhat clean and beds were comfortable. Unfortunately there was a wedding that night and it was a loud night with people running though the halls left me kinda irritable in the morning. Breakfast was good, no complaints there. Overall not a bad hotel.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hi Laurabora07 Thank you for taking the time to do a review on your recent stay with us. It was very nice to hear that the staff created a positive impression on you. Customer service is something we take very seriously and being that we are in the customer service industry it is of the utmost importance that every guest comes away feeling like they were recognized and appreciated. I would like to apologize for the noise issues, we did have a large wedding in that weekend as you stated. We will definitely look into ways that we can improve on this issue. They say Breakfast is the most important meal of the day and we couldn't agree more. Glad to hear you enjoyed the breakfast. I will pass this information onto the breakfast hostess. Please feel free to contact me to discuss this further. Thanks again for the review Hope to see you again in the future Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre

"Best Western PLUS Durham Hotel"

3
26/10/2015

Staff and service were great. The hotel itself needs a refresh. Nothing serious, just some room maintenance like a redo of the bathtub, the desk chair was effectively broken. Just some simple things need.

bwoshawa, General Manager at BEST WESTERN PLUS Durham Hotel & Conference Centre, responded to this review
Hello Phil I would like to take this opportunity to thank you for your feedback. I am glad you were happy with the customer service you received during your stay, the entire team takes great pride in making all of our guests feel welcome. Following up on a few of the issues you had during your recent stay. We are happy to inform you that we will soon have brand new desk chairs in all the rooms. Currently all the bathtubs are being refinished. We are always trying to improve the customer experience, These reviews are essential in helping us accomplish that. Once again thank you for taking the time to provide your feedback Joseph Finnie General Manager Best Western Plus Durham Hotel & Conference Centre

"Inconsistent"

3
18/10/2015

We were there with a group. Our room was fine but we heard several others disappointed with the cleanliness. The sheets were clean and fresh and our beds were comfortable. Looks like they updated the rooms a few years ago. Certainly the housekeeping could put a bit more effort into making beds, thorough cleaning between guests and restocking toiletries/cups, etc. Breakfast is included and was actually quite good (mix of hot & cold basics). The staff were all very friendly and helpful. The location was convenient for us, right off the 40, within easy driving distance to shopping and restaurants. However, the train tracks run behind the hotel and there isn't much to see on foot -- rather industrial. You can hear the trains go by but I think they did a pretty decent job of soundproofing. Grassy area with a fenced basketball court and BBQ area is on the property. Overall decent value for the price.

"Nice Stay"

4
16/09/2015

We found the staff to be very helpful. The room was clean, everything worked in the room. Beds were comfortable. Bathroom was clean, shower worked. We stayed for two nights, both nights being nice. Good place to rest your head for the night.

"Repeat customer"

5
10/09/2015

2 thumbs up clean ,pleasant, polite staff, great breakfasts choices great pace over all keep up the good work will for sure use again!!! Very close to every thing for shopping and close to train station would recommend to to everyone quick booking

"Anita from Florida "

2
04/09/2015

Very disappointing hotel. Staff not helpful or friendly. Room and hallways smelled awful, musty and smokey. Bathroom was not clean. Furniture was old and cheap. Booked well in advance by AAA with a credit card. Strange that they would not charge the room to that company's credit card when they used it to guarantee for late arrival! Lousy breakfast in cramped dining area. Did not feel good about the car being left overnight in their dark parking lot. Couldn't wait to get away from there.

"Can't complain about the price"

3
19/08/2015

I looked at some of the other reviews on this site, and so was a bit apprehensive about staying here on a trip back from Eastern Ontario, but really, for the price, how can one complain? I could not reserve online as the system would not accept my information, but the front desk was quick and efficient, no waiting time, and got a better rate because of CAA membership. The room was a decent size, and while the bathroom door would not close properly, was not a big deal. The AC was not overly loud, and while the rail tracks were near the back of the property, there wasn't that much train traffic to make a huge difference. It was not the best breakfast around, but it was free, and there was a half decent variety so nobody should go wanting.

"The Durham Hotel is not a plus"

3
11/08/2015

The hotel was adequate but doe snot meet plus standards. It is old, room decor is cheap. The doors make unbelieveable amount of noise . However staff was very nice and helpful. It is an okay hotel for the price and the area .trains come thrugh several times in the night. If you dodn't have your own fan then yu will hear the trains. BEST WESTERn needs to adhere to its on standards are not give hotels PLUS status. There is no consistency between Plus hotles. Some are much nice decor and then lack free breakfast. Some have pools some do not. Best Western needs some real heart searching to keep up with Comfort Inn, Holday Inn Express,etc BEST WEstern with high prices in most cases is also stingy with free nights, etc.