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Best Western Plus Hotel Bowmanville, Bowmanville

4.0/5  - basé sur 206 notations.
160 Liberty Street S, L1C 2W4, Bowmanville, Canada - See map
Best Western Plus Bowmanville - When your travels take you to Bowmanville, stay at the Best Western Plus Bowmanville. We look forward to accommodating you! The Best Western Plus Bowmanville is ideally located in the center of Bowmanville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy great access to nature preserves, ski areas, and Lake Ontario when you stay at the Best Western Plus Bowmanville, which features big, bright rooms, airy public spaces, and plenty of top-end amenities. Relax in style in our freshly updated rooms, which have fresh linens, comfortable seating areas, and a large work desk. Upgrade to one of our suites, which sport kitchenettes and separate sleeping areas. Enjoy a huge flat-panel television, iron and ironing board, hairdryer, microwave oven, refrigerator, and coffee maker. Arriving and leaving is a snap thanks to our express check-in and check-out. Start your day right with our free full breakfast buffet. Stay connected with free high-speed internet, and work out in our fitness room, which includes weight lifting equipment, a treadmill, and stationary bike. Make a few laps in our indoor pool. The business center is open 24 hours and there is a sundry shop on site as well as a sunny patio. Hungry? There are two fast-food restaurants across from the hotel and plenty more downtown, including pizza, Greek, and Thai restaurants. Our Bowmanville, ON hotel is located directly off Highway 401 and is just a few minutes from the sandy shores of Lake Ontario and the heart of town. There is tons to do nearby – enjoy skiing at Brimacombe Hill, racing at Canadian Tire Motorsport Park, and cooling off at Cedar Park Resort. Other attractions include the Port of Newcastle, Bowmanville Mall, Bowmanville Zoo and the Bowmanville Indoor Soccer Arena. Toronto is just about one hour to the west. We look forward to welcoming you to our pet-friendly and certified eco-friendly hotel. Book today and save!

Best Western Plus

Hotel Bowmanville

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 206 guest reviews
NOTE ISSUED
Excellent
84
Very Good
75
Average
27
Poor
11
Terrible
9
REFER TO NOTICE
Business Business
39
Couples Couples
46
Family Family
80
Friends getaway Friends getaway
23
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"NICE HOTEL"

4
06/11/2018

Staff were very friendly and helpful .Room was nice and clean and breakfast was good with fresh breads and desserts. I had a great night's sleep and would stay there again. Location is just off of the highway and is easy to get to

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your nice review, We are glad we met your expectations and we are glad our location worked for you We look forward to seeing you in the future

"Beautiful weekend visit"

5
21/10/2018

We arrived first day a bit early and room Was ready for us within an hour while we went for lunch. Staff was friendly and helpful, from front desk to maid. Breakfast was very good with ample food both hot and cold. The room was large and comfortable, love the walk-in shower. King bed was very nice, room clean, everything works. Just a great place to stay in Bowmanville area, I am sure we will return.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to share your experience and review, we take pride in our hotel and staff. We welcome you back in the future

"REVIEW: BEST WESTERN BOWMANVILLE"

5
19/10/2018

A recently renovated hotel, excellent location, caring and friendly staff, nice beds in well-equiped rooms, clean throughout, with free WI-Fi and an above average full breakfast included. In total, great value, significantly less than comparable hotels in the region.The only critique is that the very basic rugs chosen, lack richness.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to share your experience and review we strive to make our hotel a comfortable place to stay We look forward to to your next visit Thanks

"Best value for money"

5
13/10/2018

We were in town to attend our friends' wedding. Because our flight was delayed, we arrived at the hotel around 11 pm but late check out was not a problem and Sharon (Shannon?) at the desk was lovely. Our room was extremely spacious, the bed was absolutely huge, so was the bathroom, great walk-in shower with a fold up seat. The bathroom was kitted out with everything one can possibly need. The breakfast is included and is excellent (eggs, bacon, sausages, waffle maker...). The only thing we noticed is that the breakfast room itself could be bigger as we saw a few guests going back up to their rooms with their breakfast as there were no tables available. There was also a lot of available parking space and several eateries across the parking lot (Swiss Chalet, Egg Smart, Subway...).

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your feedback of your recent stay with us. It sounds like you enjoyed your visit Bowmanville. We thank you for choosing to stay with us.

"Friendly, comfortable, great breakfast with really good coffee"

5
08/10/2018

Hi, We got in a bit late and were given a very friendly greeting by Judy. The room was clean and very comfortable with soft sheets and a good mattress. The breakfast was a pleasant surprise with really good coffee, well cooked eggs and lots of fruit. If we go through Bowmanville again, we will be staying here.

Diana R, General Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to share your experience and write a review we welcome you back to Bowmanville in the future

"excellent"

5
14/09/2018

very nice place the granddaughters liked the pull out couch, next time i hope to use the pool didn't have time but it looked very nice breakfast was good eggs; sausage hash browns pancakes coffee ect very good

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for sharing your review we look forward to your next visit

"Easy location, great price"

5
09/09/2018

Had a nice stay, just off the highway and a short drive to downtown. Room was single queen and had 2 tvs with sitting area/fridge/microwave. Room 129. Staff was helpful and polite...there was also a small pool.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to share your experience with others. We take pride in our hotel and staff

"Bad customer service"

2
07/09/2018

Prior to even arriving i was having issues with the hotel..they messed up my reservation date and basically said it was my fault/problem for this mistake. Mind you, the hotel was now sold out and i was travelling there for a wedding so i had to call and book the reservation so i know for a fact that i would not have called and asked to stay half of the time i needed to be there. who ever was helping me did not care one bit and had no problem expressing she didn't care. Having all of this happen before i even get to the hotel, i realized this wasn't going to be the most pleasant stay. luckily rooms were clean (wasn't the room i asked for) but at that point i felt complaining more was just going to cause more drama. The town this hotel is located in is very small so most likely you are staying there you have a reason to be there...so if you don't have ANY other options then perhaps consider staying here.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you Nadia for your trip advisor review, we hope you enjoyed your wedding and glad that we had a cancellation for you to stay the second night with us.

"A pleasant stopover "

4
05/09/2018

We were pleased with our stay at this property. The premises have been recently renovated, and the results are both comfortable and aesthetically pleasing. It has easy access to and from Hwy. 401. Desk staff were courteous and professional. The breakfast was on par with any we have had at other BW locations. After factoring in the very reasonable price, I would call this an excellent value.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your feedback about our hotel. We appreciate your loyalty to Best Western Plus.

"Exceeded our expectations"

5
04/09/2018

great check in, great room with very comfortable bed and pillows, didn't get to use fitness room and pool but both looked very well maintained and the cardio equipment looked brand new. Breakfast was very good with lots of variety, reminded me of the great breakfasts you get in the US at hotels.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for sharing your feedback on your recent visit. We are thrilled to know you had a wonderful stay We welcome you back to Bowmanville in the future

"Messed Up Reservation"

3
03/09/2018

I booked my room 5 weeks prior to my stay. I had a King suite with kitchenette. The day of my check-in, I was given a regular room with a king bed. I went back to the front desk and explained that I was given the incorrect room. She told me that this is the room that I had booked. She then explained to me that there must have been "a computer error" with my booking. Considering I was paying way more than a regular room for my two night stay, she should have realized that there was an error. I also confirmed my reservation with the hotel, twice (1 week and 2 weeks prior to my stay). I booked my room directly by calling the hotel location, not a central reservation phone number. All of my emails showed a king with a kitchenette. I was given a 2 queen room with a kitchenette. The room was okay, but smelled of old cirgarette smoke. I should have been given some sort of compensation without having to ask, but I was not given anything.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to review. We apologize for the inconvenience you experienced during your stay.

"Fine, but slightly overpriced"

3
02/09/2018

First, the good stuff: The hotel lobby was very clean and welcoming, as were all the staff whom we encountered. The parking lot is shared with a few other businesses, so finding a spot is not an option. It's also well lit. The breakfast was what you'd expect with other hotels. Nothing amazing, but not disappointing. As usual, however, I could see lack of seating being a problem on weekends. Now for the not-so-good stuff. The room was a little worn out, and was also lacking the "wow" factor i'd except at this price point. Had the room been a little cheaper, i'd give it a 5 star review...but since they're pricing it comparable to 5 star-reviewed hotels, I have to review it based on that criteria...and it fell short. The room just looked used up. The carpet has some pretty interesting staining on it throughout the room. There were numerous spots on the wall where it was evident that water damage had been replaced. There were various nicks and scuffs throughout the room. The tile was in desperate need of either new grout or just to be replaced entirely. The toilet paper dispenser was one of the side-by-side industrial style ones you'd expect in a shopping mall, not in a nice hotel. I will point out that at NO point did I notice the hotel was unclean...very much the opposite in fact...I have a feeling they do the best job cleaning the old worn out rooms that they have to work with. One final thing I didn't like was the TV. Unless i'm doing something wrong, I couldn't figure out how to get the L-menu off the screen...so it makes the actual program pretty small (it doesn't take up the entire screen). Quite annoying. Also, there were no USB charging plugs in the room, which isn't a big deal...but most other hotels at this price have them, so they probably should too. All in all, the place was fine...but if they're going to charge as much as they do, they need to up their game, in my opinion. It's overpriced for what you get.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank yo for your review and comments. We appreciate your business as our team is working together for improvements.

"Sub-standard"

2
30/08/2018

We always opt for best western hotels because the service is fantastic but this hotel didn't deliver. We ordered food and the desk staff said we hadn't checked in. Our room was small and the pool was cold and darkly lit. The only good thing was the variety at breakfast. But this alone is not enough for us to stay again

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your review our pool temperature is set between 80-82degrees on your next visit to Bowmanville contact the hotel directly for reservations

"We will never stay at this hotel again."

3
29/08/2018

From the start my wife and I did not find the front desk staff very friendly and were very condescending we got off the elevator with the luggage cart only to find out we could only take the cart part way down the hall because of steps.so we had to carry our luggage to our room lucky we didn't have a lot. I pity anyone who may have a lot to carry. If you happen to use a wheelchair this not the place for you! The only thing I can say is that the breakfast was very good but seating in the dinning room is vrey limited. Don't waste your money stay somewhere else!!! John T

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to review the hotel I apologize for the issues you had, we take pride in our hotel, accessible rooms are located on the first floor with access to all amenities

"Not a great experience"

1
29/08/2018

The hotel is in a great location but the interior smelled of mould and was very musty. I was on the third floor and the AC did not work. The staff were not very friendly, were inexperienced, and barely said hi - customers do not come first at this location. I would boycott this hotel and stay somewhere that has friendlier staff.

Diana R, General Manager at Best Western Plus Bowmanville, responded to this review
Thank you for the review I am disappointed in the experience that you occurred we take pride in our hotel and staff

"OK Hotel---Not sure about the management!"

3
25/08/2018

We stayed in a two queen suite last night. The room was adequate---the kitchenette in the suite smelled a bit but seemed to get a bit better with an attempt to air out the room. Everyone slept well and breakfast was fine. We booked through airmiles.ca which was good value. The General Manager, Diana R, insisted on charging my credit card for the room as they claimed not to have been paid by Airmiles. This was even when I showed her the receipt from Airmiles. When I spoke to the folks at Airmiles they explained that Best Western invoices Airmiles monthly for all rooms and then the individual hotels get paid from Best Western's head office. This is not a new practice It seems like this place will get paid twice for the room as things stand now. The nice lady at Airmiles undertook to get my credit card credited for the mistake. This is the first of many places I have booked with Airmiles to give us grief. The whole episode makes me cautious about this place. It is just not worth the hassle---don't stay here. I told Diana R that I would place this review on line.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you fr reviewing your stay at our hotel. We never want our guests to leave with a negative impression. As explained to you we went through Best Western International to help resolve this issue with Air Miles and will be in touch with. Thank you for your patiences

"Two day stay"

5
10/08/2018

Excellent value for the money and we would return for sure when next back in this area. Breakfast was above and beyond our expectations , quality of food and service was better than most . Enjoyed our two day stay.!!!

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your wonderful compliments on our hospitality. We look forward to welcoming you back in the future

"Nothing but good things to say"

4
10/08/2018

We stayed here for one night on our drive back home over the Civic long weekend. A fine place to stay for the price we paid- clean, lots of food nearby, and the staff were courteous. It's exactly what we expected.

"A big thank you to the General Manager!"

5
29/07/2018

We were checking in when a relative went to pay her bill. The General Manager happen to be working the reservations desk and mentioned to the relative she had paid a Canadian motel reservation in US dollars! The General Manager took it upon herself to undo the US reservation and book the room in Canadian dollars. She literally saved the relative numerous hundreds of dollars!! How many people would take the time or even care to correct the reservation cost? Hats of to Diana for caring and showing care!

"noisey hotel"

3
28/07/2018

very friendly and helpful staff rooms clean and descent size breakfast good but due to location the rooms suffer from traffic noise all night this can be drowned out by turning on the noisy air conditioning unit.

"If you're travelling with a pet, find somewhere else!"

1
23/07/2018

I am a loyal BW customer, and it is my go to hotel whenever I travel (which is often). Even taking that into consideration, I would NEVER stay here EVER again. We arrived yesterday for our one night stay at 3PM (check in is at 3, right?). Well I guess that is highly subjective, because we were told to come back in 45 minutes because our room wasn't ready yet. When we came back, the new woman at the desk who gave us our keys, upon seeing my husband hauling a trolley full of our bags (we've been travelling for a week and didn't want to leave any of our stuff in a hot car) into the hotel, starts giving us attitude on how there are steps down into the 100 rooms (which we had one of), and we needed to use the outside entrance that faced the hotel. Fine by me, but lose the attitude. I don't need eye rolls or sighs! You should be helpful when someone hasn't been to the hotel before! How were we supposed to know there were steps? But when she tells us, after a giant sigh, that we should have told her how many bags we had (who does that on check in?!), she stopped herself from going further as I think she knew how rude and unprofessional she was being (I was just about to call her on her attitude at that point). So we haul the trolley around the building to a door that is NOT made for the baggage carts. With two doors that are heavy and don't stay open (accessibility?!) and a tight area that is barely big enough for it to turn we finally get to our room. Oh boy was that gross. It was dark and dingy, with dead bugs around the outside - that a vacuum could have got to because if I could clearly see it on a check of the room - ITS NOT THAT HARD TO DO. The bathroom drain didn't work and after a 3 minute shower, you're up to your ankles in gross water (because I would NOT step in it without shoes on). Stains on the mattress cover was also a plus (barf). You may ask why I didn't complain to the front desk? Well who WOULDN'T want another conversation with the sparkling personality we met when we first arrived. I guess if you're travelling with a pet, who the hell cares right? I'm not sure what the rest of the hotel was like, but if you do have a furry friend with you on your travels, avoid this place at all cost. You do NOT get your money's worth, that's for damned sure.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to let us know about your stay. Your comments are very valuable. I am sorry that the room was not ready early but check in time is at 3pm, and we do try to accomodate guests with early check ins. I can say to you safely that we hold a cleanliness in our hotel with the highest regards and apologize. Regards General Manager

"Don't stay here"

1
23/05/2018

We stayed here long term due to work horrable experience. One or 2 nights most would not notice. The last ordeal was we showed up to our room greeted by urine on the toilet seat and floor called down to have a cleaner fix the problem and nobody showed. At all... another crew who knew us over heard the desk staff saying "it's just that Sutton crew whatever" this is just the latest. Poor housekeeping, no towels half the time, rude and ignorant desk staff very high turnover rate with staff as well. the only good thing here is the breakfast lady she is cool.

"Clean and comfortable "

4
11/05/2018

Stayed the night before a friend's wedding. The hotel was quite nice. The staff were all very pleasant. The room was clean and the bed was comfortable. The breakfast in the morning was good. Nice large selection of foods and the seating area was open and roomy.

"Nice Suites great price"

4
10/05/2018

We stayed there for one night before attending a conference, The suite was nice and very clean,and comfortable, The staff were very friendly and helpful The breakfast was complementary and was good with a reasonable selection, Tv and Wifi were good and no troubles with either. Its nice to have the Swiss Chalet Harveys across the parking lot / nice swiming pool. This is a great comfortable hotel we will be back at the next chance we get,

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Its a pleasure to receive positive feedback from a valued guest. We welcome you back in the future

"EXCELLENT"

5
05/05/2018

Absolutely Wonderful staff. They have Very nice rooms with extremely comfortable beds! The location is great, right off of 401. There is plenty to do and places to eat all within walking distance. I will definitely be staying here again.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for choosing we are glad you had a wonderful experience. I'm happy to learn that you were satisfied with your room and the location was good

"One-night Stay"

5
04/05/2018

Booked a room directly with the hotel for a one-night stay in the area. Everything was as expected for this level of hotel. Room was clean, bed was comfortable, breakfast was fine. Would certainly stay here again.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for choosing Best Western Plus Bowmanville, we are glad you had a wonderful experience.

"Best in Bowmanville"

1
20/04/2018

Don't judge a book by it's cover. The outside of the building looks a little dated however the inside was well kept, updated and quiet. The staff was knowledgeable about the community and very friendly. All in all a pleasant experience.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking time we appreciate your time writing a feedback,we are glad to meet your expectations and to serve your purpose.

"Bowmanville best western"

5
07/04/2018

Everything went well at this hotel from checkin to checkout even showed up for breakfast at 905 and they kept it open till we were done eating even tho they were closed at 9,we thought it was till 10: only problem we had was the inside pool water was too cold for our taste

"Comfortable stay"

3
01/04/2018

My boyfriend, his aunt and I stayed a night here over the Easter weekend. The mattresses were very comfortable and the room itself was pleasant enough. We had a couple of maintenance issues which we reported to Emma at reception when we checked out. I would recommend putting a light strip above the sink and tea & coffee station as it was quite dark in that spot. We enjoyed having a swim in the pool and were impressed to find a little fitness room. We were disappointed, however, by Judy's reaction to our double-booking the room which was obviously unintentional and didn't find her attitude all that pleasant or helpful. We spent almost half an hour on the phone to booking.com in our room to resolve it all and got there in the end but it was rather a palaver. Would have appreciated a little more grace towards the situation. Breakfast was alright though I was very taken aback to find no crockery or glasses - instead paper plates, plastic cutlery and plastic cups. With the amount of guests you must have, crockery etc. should be a given when everybody should be doing their part to help reduce plastic consumption. All in all, we enjoyed our stay and hope the team can look to make a few adjustments for future guests.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Dear Valued guest thank you for sharing your experiences with us I am disheartened to learn of your experience with us, Such incidents you described are very atypical and our management team will investigate. We do welcome you and your family back to the hotel in the future please call me directly

"Very Comfortable"

4
01/04/2018

My wife and I had a comfortable stay at Best Western. This was our first stay at Best Western. The staff were friendly and the amenities and breakfasts were much appreciated. We will definitely return.

"Great value"

4
26/03/2018

Recently renovated so like a new hotel. Comfortable; staff friendly and indoor pool. Also surprised to find a very nice gym. Great location off the 401 but quiet room. Have the usual self-serve breakfast. Recommend as best in town.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for taking the time to share your experiences with us, we welcome you back to the hotel in the future.

"traveller"

5
10/02/2018

stayed at hotel right off 401 due to bad weather conditions the front desk staff was very friendly offered coffee as we were waiting to be checked in rooms were quiet and clean breakfast was nice in the morning fresh fruit and yogurt

"Great stay"

3
02/02/2018

Best Western gave my boyfriend and I a very warm welcoming and comforting stay. The facility was generally clean, staff was nice, only two minor issues we came across. One being that we were given two conditioners and no shampoo (not the biggest deal) and my boyfriend was hoping to get a few extra pillows for ensured comfort but the front desk said they did not have any more available (what hotel doesn't have extra pillows?). Other than those very minor things, it was a great stay!

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for staying with us, I am thrilled to hear you enjoyed your stay with us comments and suggestions help us serve guests better.

"great way to start our cross-country move"

5
26/01/2018

With the moving van off and the rest of our worldly possessions in our two vehicles, this is where we set-out on a 4,000 km move from Port Hope, ON to Jasper, AB This hotel had everything you could ask for for under $100 and more - It was more like a top-rated $130 hotel in most towns: Clean and relatively stylish room, yummy full-featured hot breakfast included, nice pool, helpful staff who met our every need, and convenient location

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your review and taking the time to share your feedback with the Trip Advisor family. We look forward to welcoming you back in the future.

"Perfect!"

5
06/01/2018

This was the first time I stayed at a hotel by myself. And it was just what I needed!! Even though I was in the first room everyone had to walk by, and was beside the ice machine, it was quiet, and I needed a break from screaming children. The room was spotless and just the right size for me. I found the tv a little confusing, but I don't usually have control of the remote. The bed was very comfortable and there were king size pillows like what I have at home. The staff were friendly, helpful and courteous. A perfect little get away, even if I was less than an hour away from home.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your excellent rating and review following your recent stay. I am thrilled that you enjoyed the amenities of the hotel as well as the service you reciieved. We look forward to accommodating you in the future.

"Great location - great value"

4
05/01/2018

We were travelling with our two small dogs and stayed at this Best Western - and we were well taken care of. Recognized as best Western Members - but I would suggest that this would be a great businessman location, good location - easy access to 401 - restaurants close by, good breakfast - and comfortable room with good internet - and at a great value with membership

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for your review we appreciate you taking the time to leave one. We look forward to welcoming you back in the future.

"My appearance"

5
31/12/2017

having called the hotel I had originally booked for Xmas eve and Xams day eve to check on something I was told they were closing down that day (2 days before Xmas eve ) I was scrambling I picked the Best Western Bowmanville due to it's closeness to the 401 this was the best thing I had done . even if the hotel I had first booked that is steps away from my family opens up again I will still stay at the Best western our total experience from room to staff was just amazing

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you very much for your review following your stay at Best Western Plus Bowmanville We appreciate that you enjoyed our cozy hotel and excellent location.

"As pleasant as a year ago when we stayed at Christmas."

5
29/12/2017

Having stayed at Christmas last year, we were not disappointed with the hotel. It was extremely close to the 401 highway which made it very accessible for us. It was a bitterly cold night when we arrived. However, the hotel was warm and inviting. We were on the second floor and the whole hotel was very quiet making it very easy to fall asleep. In the morning we were delighted with the variety of breakfast items. The scrambled eggs were hot and fluffy and the ham and sausages were equally tasty. There were different types of cereal and juices and we particularly enjoyed the fresh fruit which was provided. I would have no hesitation in recommending this hotel.

Diana R, Manager at Best Western Plus Bowmanville, responded to this review
Thank you kindly for your wonderful comment regarding your last stay with us. It was an absolute pleasure reading your compliments.

"Great overnight stay"

5
28/12/2017

I stayed at this location on December 26th. We were a party of 6 in 3 different rooms. Right from the start we knew our experience was going to be great... From the check in process right thru to check out. The Reception desk personnel went above and beyond for our party and made sure we were comfortable. They knew our first names, and were compassionate when they found out we were there for a family funeral. Rooms, breakfast, and your staff were fantastic.. I would return again to this location again without question.

"Nice Hotel and Decent Rates"

4
27/12/2017

The walls are fairly thin and it is a pet friendly hotel. I had 2 dogs barking most of my stay. There is very limited hotel parking so guests must park in the shared lot with the strip mall. I was there on Christmas Day so the lot was empty but this could be an issue on other days. The room was spacious and the bed comfortable. I loved the walk in shower in my room. I can't comment on the breakfast or the pool as I did not use either. The floors in the room are either tile or hardwood and there was no mat at the door so water from melting snow from boots puddled up in front of door and towards bathroom. If I was staying there again I might leaves boots in the hall

"Richard's Review"

5
10/12/2017

I would highly recommend this hotel for it's friendly and helpful staff, it's comfortable bed and delicious breakfast. It is my regular place to stay when I meet with my clients. I feel like I am at home working.

"Keep the lights dimmed - dirty"

2
10/12/2017

Lots of hair behind bathroom door. Found hair in bed. Mould in shower. Staff was very nice. Located close to highway but far from everything else. Breakfast is fine - it's the usual that you get with free breakfast. Will look elsewhere next time

"Great Value!"

5
09/12/2017

Excellent value for the money. Room was well laid out with a walk in shower which I appreciated, Staff courteous and hotel amenities were excellent. Off hour travel makes this an excellent choice - if travelling normal hours in and out of Toronto this would make the trip frustrating.

"Good solid quality for fair price"

4
06/12/2017

My wife and I have stayed at Best Western Hotels, as well as others of the similar standard, quite frequently both in Canada and the USA. We have found that Best Western offers the best quality compared to other chains within the same price category.

"My Stay"

4
04/12/2017

Overall very satisfied however internet quality (speed) was poor. Hotel was very clean and room was a good size. breakfast was ok but selection was limited great coffee ready early in the morning which I appreciated. Registration was great and the staff was extremely pleasant and very accommodating.

"Very Well Renovated"

4
25/11/2017

This former Howard Johnsons was not very good but, it's been renovated and has changed to a Best Western Plus. There's a nice spacious lobby with a fireplace, friendly staff and the breakfast area. Our room was large with a comfortable bed, good heat/cooling control, a TV with real HD channels and a handly mini-fridge. The bathroom was large and featured a large walk-in, glass-walled shower. My wife and I travel a lot and we have no hesitation about saying this was the best shower we've ever experienced in a hotel. No piddling, water-saving, can't-get-wet shower here. We'd stay here again just for the shower. The free breakfast had the usual hot and cold stuff but had particularly good danish pastries. The strawberry/cream cheese danish is amazingly good.

"BW home away from home"

5
21/11/2017

Had a great stay. Staff was friendly and polite. Hotel was within a short distance from where family member live. Will definitely stay there again. Added bonus was watching the Bowmanville Santa Parade.

"Quick One Night Stay"

4
20/11/2017

Stayed for a quick one night in town for a competition. The stay was great, hotel was quiet and the bed was quite comfortable. Clean updated hotel. Id stay here again i the future if necessary. I did not try breakfast, however many restaurants very close by.

"Great stay and fabulous staff"

4
13/11/2017

We have always had a great stay at this place. The staff are friendly in every way. The rooms are always clean and if you need something they don't have at their fingertips, they are quick to see if someone might have it in a storage room. They are more than generous with their blankets and stuff.

"Nice Hotel"

5
12/11/2017

The Best Western is a quality hotel chain. Nice clean room Friendly staff. Clean rooms with comfortable beds. I would highly recommend this hotel. It is in a great location close to the highway and food and within 10 minutes of everything in the town. The only problem was there is no EV chargers in Bowmanville.

"Not worth it!"

2
09/11/2017

I was terribly disappointed in the service and the accommodations. I was met with slow check in service followed by tired rooms and topped off with lousy beds. There are much better hotels within the area for less money.

Michael G, General Manager at Best Western Plus Bowmanville, responded to this review
Dear Mr. Marshall, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Michael Ganesh General Manager Best Western Plus Bowmanville

"Great location, bed super confy!"

4
09/11/2017

Location is great close to the highway and big parking lot. Good breakfast, lobby super clean, with a pool ! The room needed a better housekeeping after inspecting the room the corners on the floor were very dusty which is unacceptable! But very quite and good confy bed. They dont have a laundry room which is bad!!! Especially if you really need to do a big clean up after a big problem with my last hotel!! Good spot!

"A very pleasant experience"

4
08/11/2017

Great experience and very relaxing for a small get-away. We like to plan a break once in awhile to get away from the mad rush. We usually choose the Best Western as we can count on a pleasant stay with friendly people. We enjoy the breakfasts as well and the comfortable beds and pillows.

"Friendly, accommodating, just want I was looking for."

5
07/11/2017

Great location off the hwy 401, was quick to get me a room as I had NO reservation, room was clean, quiet, bed was comfy, internet was fast. Check out was super easy, just had to hand in my room key, breakfast was hot and a great variety to choose from. Was perfect for what I was looking for.

"Adequate"

3
06/11/2017

I would have selected between average and very good. It worked for us. We were attending a wedding in Newcastle and its location was good. Rooms are a bit outdated but relatively clean. Michael at the Front Desk was extremely helpful and pleasant. Breakfast although not elaborate was good.

"Great place to stay"

5
31/10/2017

My wife and I enjoyed this hotel. We arrived too late to use the pool, but we enjoyed a delicious hot breakfast there. It is easy to get to the hotel from Highway 401 and the bed was very comfortable.

"Visiting friends"

4
31/10/2017

The hotel was very convenient to where my friends live so very easy exit and entrance to 401. Breakfast area was very clean, well stocked and many choices. They also have coffee available 24 hours in the lobby if you just want to sit and relax in the breakfast area. There are several places adjacent to the parking lot for fast food to bring back to the hotel and eat in the breakfast area.

"Can't recommend this hotel"

3
24/10/2017

Old building that is being updated but they still have a ways to go. Issues with cleanliness and strong odors. The breakfast was mediocre as was the staff. I don't think their higher price is warranted. Wouldn't stay there again.

"pleasant stay"

4
17/10/2017

Found the staff polite and helpful. There was a hockey tournament on, so there were a lot of children running about at breakfast in the morning. However, we did not hear them in our room in the evening, so we were not inconvenienced in any way. I would stay there again.

"Not for me"

2
17/10/2017

I expected a bright, clean room with upgraded comfy bed for the price of the room at this hotel in a small town like Bowmanville. Instead the room was small, dark and the bathroom looked older and dingy and needed a good clean. The bed was hard and pillows to puffy. Breakfast was included and inedible. The juice and coffee was watered down and the eggs taste was unrecognizable. This hotel and room were not for me. A front desk staff member was amazing. They are lucky to have her.

"Large, Clean Rooms, Many Amenities with Decent Breakfast!"

5
16/10/2017

This room was larger than expected with many amenities. Free wifi and super comfy beds. There is a nice pool and small weight room neither of which I used but I did check them out. The morning breakfast was also better than expected with hot and cold offerings. The coffee wasn't great but I've had much worse. Overall a good stay!

"Excellent Service and Value"

5
10/10/2017

The staff was extremely friendly and welcoming. Excellent value for the GTA. Free parking, free Wi-Fi, free breakfast, swimming pool and easy access from the 401. I will definitely stay here again. Overall I would rate this hotel 4/5 stars.

"Treated like a Valued Client"

5
09/10/2017

Check in was quick, the staff was very helpful and caring, arranged our room with minimum fuss. The room was spacious and comfortable, quiet, the bathroom very spacious, great shower. Breakfast was plentiful and a good variety, breakfast room staff very friendly, busy looking after the guests and the tables as they were vacated. Good value, easy access to the 401, nearby restaurants for lunch/supper.

"Great Staff, Comfortable room"

4
06/10/2017

Check in was easy and quick, the desk staff were very informative and helpful, both evening shift and morning shift. Breakfast was plentiful, the usual fare, waffles, scrambled eggs, sausage, toast, cereal etc. Bed was very comfortable, though the pillows were too soft for our taste, and a firmer option wasn't offered.

"Nice Hotel"

4
05/10/2017

We enjoyed our stay at this hotel. The beds were comfortable and it was quiet.We will definitely stay at this hotel when we are in the area again. We did not use all of the facilities, such as the pool but other members of our party did.

"Great value"

5
29/09/2017

Found the room very clean and pleasant. Enjoyed the breakfast, good selection of both hot and cold to choose from. Close to the 401 highway. Would stay there again. Recommend the Best Western Plus, Bowmanville to other travellers.

"Call before arriving"

2
22/09/2017

Make sure you get the room you booked online. I Book what was advertised as a 3 bedroom suite and got a 1 bedroom with two beds. the room was under construction, as soon as I opened the door the maintenance staff had left their Dollie in front for me to trip on, then i stepped on a broken piece of wood. I found several nails on the floor as well.the fridge was missing from the kitchenette which was upsetting since I had just purchased $200 in groceries. some went to waste. Staff was cold and unwelcoming. I have spent 236 nights in hotels this year and this was by far the worst i have ever encountered.

"Quite Nice"

4
22/09/2017

The staff were very accommodating, friendly and professional. There were a couple of minor concerns but not enough to effect the overall stay. The TV remote was frustrating because the only buttons that worked were the Channels up / down and the off / on. No ability to get info about a show you thought might be good and couldn't adjust the volume down / up. The set-up of the shower was ridiculous and there was not a night light that could be left on. My husband is not very mobile and need to see when he wakes up to use the washroom. As I said, all minor problems. The room was spacious & well appointed. Over all we enjoyed our stay.

"Great experience"

4
20/09/2017

Desk staff and breakfast people were quite helpful. We travel with a service dog and the staff was very accommodating to our needs. Location is just off the highway, and near places to eat or downtown Bowmanville.

"Best of Bowmanville"

5
20/09/2017

Exceptionally clean hotel, modern, conscientious staff. You won't be disappointed here. Wonderful hot and cold buffet for breakfast. all around superior service. Immediately off the highway, no searching the city. Good fast food available on same site.

"Best Western Bowmanville"

5
16/09/2017

Stayed at a lot of hotels and I have to say this is one of the best and cleanest places that I have stayed at. The room was well kept and clean. The bed very comfortable. And the staff at the front desk was very professional and offered the express checkout which saves a lot of time when having to check out Great stay.

"A good hotel"

4
05/09/2017

Overall the staff was very pleasant and helpful. The Breakfast girl was a delight. Room was clean. Internet was intermittent.. Not really worth the weekend rate though. I have stayed in many Best Westerns as they do offer lots of amenities, always clean great staff and well presented. This place was good, but for the amount paid I did expect more. I would still recommend as a clean hotel with great staff.

"Above value hotel in Bowmanville"

4
04/09/2017

Beside a bit inconvenience to get to and a short waiting for guest elevator, I am extremely satisfy with the hotel services, cleanliness and staff, would stay here again and recommend to friends and relatives.

"Bugs in the rooms, poor cleaning, cheap renovation"

2
02/09/2017

There were bugs in both rooms and staff said this was an ongoing issue, that an exterminator comes every month but they keep coming back. rooms were dirty and noisy, but bed was comfy and staff nice. Cheap cheap renovation job falling apart already.

"Good Stay-First Time"

4
28/08/2017

No issues, clean, good amenities. Room was quiet and set to a good temperature when I arrived. Price was reasonable with breakfast included. Hotel was close to highway for easy arrival and departure. Planning to stay again.

"August 2017"

4
27/08/2017

Hotel is very clean, excellent staff, very helpful. Wished the breakfast service was open later than 10 am, but overall very pleased with the hotel. This was a large group at a family wedding and everyone seemed pleased with the hotel, no complaints.

"quick stay"

4
22/08/2017

This was just a one night en-route, we were given a disabled access room which was OK even though we are able bodied, the fan had a big problem and was noisy, the receptionist shut it down and that was fine. the room had NO view, just a wall of the hotel.

"Great place to stay for nearby wedding"

5
22/08/2017

Rooms were very clean. Front desk staff was very professional. Check-in was quick. Breakfast staff very accommodating. Lots of choice for breakfast. Good location close to 401. Close to fast food restaurants.

"The hotel was okay"

3
21/08/2017

The hotel room was not special, but then we spent only enough time in it to sleep. It had not been thoroughly cleaned before we arrived. The bathroom is looking worn. The bed was comfortable. Not a lot of alternatives in Bowmanville area - so worked out well enough for a one night stay.

"Nice Hotel"

4
19/08/2017

If you need a hotel in Bowmanville I would pick the Best Western. On our visit the front desk staff were very nice and helpful. Our room was clean and well maintained. Our bed was good and the pillows were nice a comfy. Breakfast was on par with other hotels.

"Overnight stay to enjoy some family time with Granddaughters!"

4
16/08/2017

Was very pleased with this hotel stay, beginning with the greeting upon arrival at the reception desk to the layout of the breakfast buffet. All our paperwork was ready and available upon our early check-in. Very expedient and friendly service. After a restful sleep, we headed to the breakfast buffet. With a couple of littles in tow it was great to see the vast arrangement of food offered. I believe it was Dina who oversees the buffet - she was very helpful, and you could tell that she took pride in her work ensuring that everyone who passed through the doors was taken care of. Thanks BW for investing in your employees, and ensuring that they LOVE their jobs. This love is transcended to those of us who choose to use the BW Hotels/Resorts. It shows that there is a mutual respect for management & their staff. You truly are a TEAM - each member is as important as the next regardless of title. I do, and will continue to recommend BW to my friends/co-workers and family where convenient to all. The only suggestion I would make (and it's no biggie), would be more towels in the swimming area, and in the rooms. Overall, a great experience!

"Really nice place"

5
09/08/2017

We were passing through so we only stayed one night, but we were pleasantly surprised! The king size bed was really comfortable and the water pressure in the shower was perfect, which is rare in a hotel and it was very clean. The continental breakfast, not so continental to our good surprise, there were waffles, pastries, yogurts, fruits, cereal but also omelettes and... BACON!!!! The staff in the breakfast room was really nice. I would absolutely return and I recommend 100%

"Bowmanville Fishing Trip"

5
09/08/2017

The website to book at this hotel was problematic, but when phoned directly, the agent was very helpful. Everyone at the hotel was so friendly and helpful. Truly went out of their way to make sure our trip was enjoyable. The breakfast is SO good! Rooms are so clean and quiet. Great nights sleep on the comfortable beds. Would absolutely recommend this hotel to anyone planning a trip to Bowmanville, esp. for fishing!

"We would return"

5
08/08/2017

Nice room. Clean. Staff was friendly and helpful. Free breakfast was wonderful. Swimming and exercise room was available. It was right off 401 exit. Outside of hotel is a Harvey's and swiss chalet takeout, a sub shop, and a salon called Blunt.

"Good other on the outskirt of Toronto"

3
08/08/2017

Good hotel close to Toronto. The price is very good for the location: Stray out of the highway 401 and easily reachable. Not a lot of food option nearby (You might have to drive to get a proper diner).

Michael G, Manager at Best Western Plus Bowmanville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great !"

5
05/08/2017

This was a wonderful hotel. We only stayed one night because we were just passing through but the quality of the hotel and staff were excellent! The local watering hole is BobbyC's with good food. The downtown ar was nice too.

"an excellent place to stay"

5
31/07/2017

I rate hotels based on whether or not the place is clean and the staff is friendly. Bomanville BW rates 5 on both counts. The building was clean from entrance-way to room. It is obvious that the management cares about how the place looks. It was fresh; there wasn't a paper out of place at check-in. The room was also clean and it was well-maintained. From check-in to check-out the same with staff: 5 stars. The front desk person was welcoming -- and she smiled (that doesn't happen in every hotel -- there have been times I have been made to feel like I was inconveniencing the person). Check-in was quick. A few moments after I was in the room I received a phone call asking if everything was fine. Some might think that annoying ("If I have a problem I'll tell you" type of thing), but it was a nice touch. The cleaning staff was friendly when we encountered them. The staff person at breakfast was accommodating and friendly (breakfast, by the way, was about what one would expect, and yet if felt better than average). Check out was quick and painless. Oh, and a very comfortable bed. I'll stay again next time I'm in Bowmanville.

"Not the "Best" by any means"

1
30/07/2017

I travel often for work and leisure and infrequently give a bad review. But this was noteworthy because of the apathy when I tried to discuss with management. I will start by saying that the front desk staff person was exceptionally kind and tried her best to fix the problem- but the problem should never have happened. We were given a room that had not been cleaned. There were dirty footprints in the shower, soap residue and toothpaste (gosh I hope it was toothpaste) on the bathroom counter, and after I called down to ask for some help with that, we realized that the bed had been made but NOT changed-ew, yup, dirty sheets! There were also greasy hand prints on the glass surround in the shower and on the microwave. Hotel was apparently full so they could not offer us another room. I already knew that there was no room In neighbouring hotels because we had tried to book elsewhere when we made this reservation earlier in the week. So the front desk staff was apologetic and brought us clean bedding and remade the bed. She also cleaned the bathroom with the cleaning materials she could find. When in woke up I found a note letting us know that our room had been discounted roughly $40 which was a nice gesture-BUT the fact that such a dirty room had been "signed off on by the housekeeping manager" caused me concern. When I tried to speak with the customer service manager- she was neither apologetic or interested, which raises concerns for me. It is too bad because it's a well appointed hotel, and the breakfast was great. But a lack of concern around room sanitation is a real show stopper in the hotel business. Maybe I should be grateful that it was dirty enough to notice...

Michael G, General Manager at Best Western Plus Bowmanville, responded to this review
Hello moregr8trips Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I have addressed the concerns with the staff involved and will make sure the cleanliness standards are met and exceeded all the time. I am glad to hear that our Guest Services Agent was helpful by re-doing the bed, cleaned the areas as you noted and gave 25% discount on your room rate. We trust that you will consider staying with us again to experience superior service form my Staff.

"Best Western"

5
28/07/2017

Great welcome , very warm reception and friendly . the room was very clean very well lit , the bed extremely comfortable . Would not hesitate to recommend to anyone travelling along the 401 or old no. 2 highway.

"A great place at a great price"

5
28/07/2017

I was in Bowmanville to visit friends, and so I booked for three nights here. First wow factor was a hotel card that was very easy to use for entering my room. Second wow factor was the pool. OK, it wasn't that big, but just enough for a relaxing dunk after a long day of walking. Also of note: easy access to very good restaurants, and an ATM machine at a convenience store across the street. Overall, I really enjoyed it.

"Good spot to stay while visiting Durham region"

4
23/07/2017

Stayed here while in town for a wedding. Iniatially, I wasn't sure what we would do to kill time before the wedding - the hotel was a bit outside of the downtown core and there wasn't much to see that was within walking distance - but we ended up having a really pleasant day, spent mostly at the hotel. We started with a hot and cold breakfast buffet that had plenty of choices to suit guests needs, and a lovely chat with a hotel staff named Dinah. She told us that there were some nice historic buildings and boutique shops in town gave us directions. Spent about an hour or so poking around downtown, came back and used the fitness centre and pool, and got ready for the wedding. They allowed me to have a very extended late check out at no extra cost, which in turn allowed me an extended swim and a nice, leisurely hot shower before having to get ready and leave. Overall, a very good stay - I would consider staying at a Best Western again in the future.

"great overall experience"

4
23/07/2017

would been better with a bigger early breakfast since there a lot of fishing going in this area cleaner made the round corner but overall was great for a night but really really good staff .(wasting ten words)

"Satisfactory Accommodation"

3
22/07/2017

Appreciated the fact that Hotel accommodated our family dog staying with me. First night my room was just what I needed. The second night noticed how thin the walls were and was a bit noisy but quiet by 10:30. Room was clean but in both rooms curtains had not been cleaned or changed recently.

"Great stay"

5
21/07/2017

Enjoyed our stay! Breakfast was excellent and beds are comfortable. Great staff and helpful. Thanks for a great stay! The pool was a great addition and the kids enjoyed there stay and had fun swimming in the pool.

"Comfortable and Clean"

4
19/07/2017

Been here on a couple weekend girls trip. Clean, a pool, close to restaurants, bars. It worked for us. Also, staff were accommodating to our needs. We always got two rooms and they always made sure we had whatever we needed. Wish they had a wee bar on premises tho. ;)

"Construct Your Own Waffles at Breakfast"

3
18/07/2017

With clean rooms, comfy beds, and do-it-yourself waffles at breakfast, this hotel provided me with what I needed at a reasonable price. The lady who assisted with breakfast was also very friendly and helpful!

"Nice comfortable hotel"

4
11/07/2017

We had a king room which was clean, comfortable and spacious. The bathroom on the other hand was clean but very cramped. We asked for a playpen for our son ( under a year) to sleep in and they did have one in the room behind the office but it was half collapsed and not folded up. It was not delivered to our room ( or even offered to be delivered) so it was inconvenient to try to collapse fold it up and carry it to the room myself with no carrying bag. The free breakfast was amazing. Sharon who was working in the breakfast room did an excellent job keeping it clean and stocked. There were eggs, bacon, ham, DIY waffles, fresh fruits etc. lots to choose from. However, we were not impressed with the high chairs. There were only 2 and neither had working harnesses. Bit of a safety concern for our 9 month old who can climb out of it or fall out etc. Overall it was a comfortable stay and a good price and with the free breakfast.

"Very nice Levis hotel, near Old Quebec"

5
10/07/2017

Really a nice experience here, all around, at a good price. Friendly helpful staff, nice room, decent continental breakfast. Just off the Trans Canada, 15 minutes from Old Quebec by highway. Would definitely stay here again in this area.

"Best Western Plus Bowmanville, Bowmanville, ONTARIO"

5
09/07/2017

Conveniently located for easy on off highway exit so continuation of trip was not made difficult. Friendly helpful staff was able to offer several dining and leisure activities for area. Comfortable, neat and clean suite.

"Hotel"

3
01/07/2017

I stay at this hotel for most of the year for work. The staff know us and are always accommodating. The internet can be great, although the last stay it kept kicking us off. The buttstop could be moved further from the side door.

Michael G, General Manager at Best Western Plus Bowmanville, responded to this review
Hello W3417RKears Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you Michael G.

"Not impressed"

2
30/06/2017

We stayed at this location recently. Upon check in our room was not ready, dispute the fact it was after 3pm. Once we got a room key I was shocked to find a king size bed when I booked for 4 guests. The front desk told me that a staff member had altered my reservation, they did not know why, and that there were no rooms available. They said they would bring a for for our son, luckily our daughter had stayed home last minute so we ended up only being a party of 3. We returned to the room to find hair in the bathroom in multiple places, stains on the bedding and clearly reused sheets ( by the hair and wrinkles you could tell they had just remade the bed without changing the sheets. I assume this was due to the fact we were waiting to check in and they were rushing to get the room ready.) I complained to the desk and told them that if we did not have an appointment next day we would have left due to the lack of cleanliness. Shortly after I was told there were no roll away beds for my son, but they did offer us another room free of charge. Since my son is only 10 I told the manager it wasn't acceptable and asked for pillows and blankets for him to sleep on the floor. House keeping then showed up with a roll away bed. We checked out the next morning and some of our stay was refunded. The staff were nice and did apologize but I honestly would not stay again due to the hassle we went through with the room. On a positive note the pool was clean and the breakfast was good. Also good location. Hopefully in the future house keeping staff will do a through job at cleaning the room.

Michael G, General Manager at Best Western Plus Bowmanville, responded to this review
Hello Rebecca Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is very unfortunate that you did not get the room type you requested through Booking.com and our Staff were able to get a roll away bed for your son. I have addressed the cleanliness concerns with my housekeeping team. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you Michael G.

"Hotel Stay"

4
28/06/2017

Very Good. We were there to clean out our mothers apartment. It took six trips. This Hotel was only 6 blocks from her apt.It made our job much easier.We will be staying at this hotel again later this year.

"Spartan Stay Over"

5
26/06/2017

Loved this hotel, great rooms. Loved the service at breakfast the lady makes your day start of right with a smile on your face. Close to food, nice pool. Would stay here again for sure. I stayed here because I was doing back to back Spartan Races. Got a great night sleep and was able to refuel well with the breakfast they served. Polite friendly helpful staff.

"Nice happy Hotel"

5
18/06/2017

Great Hotel in the heart of Bowmanville. Clean pool. Good breakfast. Super nice staff and nice rooms. I would recommend this hotel to anyone staying in Bowmanville for family fun or work related trip.

"Great Stay"

5
14/06/2017

Had a terrific night's sleep at this hotel, while travelling for business. Would certainly stay here again, and would recommend it to anyone. The bed was very comfortable. The room was clean and spacious, and the breakfast was excellent.

"Very friendly atmosphere"

5
28/05/2017

The service was great. I arrived early and they got my room cleaned and in order as quick as possible. They recommend a great place for dinner, the breakfast staff was very friendly, and even a maid commented to enjoy my stay! I thought that was especially nice.

"Nice surprise "

4
27/05/2017

Went to visit a sick relative in Bowmanville. I only stayed one night but was very pleasantly surprised. The rooms were very clean and nicely renovated. The beds were very comfortable after a long drive in the car. The breakfast was self serve and had a larger selection of food items than what I expected. I would defiantly stay there again.

"Stayed for a night to see races at Canadian Tire Motorsports"

5
14/05/2017

My girlfriend and I stayed here with a few friends to go see races at the Canadian Tire Motorsports Track. First off, I'd like to give a shout out to the staff, one in particular, I wish I remembered her name, an older lady. When I booked the room I took out my credit card and left it on my nightstand, and completely forgot it at home, in Sudbury. When I told her, I asked if I could just show her my ID and she let me. I was so stressed. Anywho, she was fantastic. The room was nice, clean, smelled good, the bathroom was beautiful, the shower was great, it was clean, didn't feel the need to wear flip flops. The bed was big, too firm for my liking but still made for a good nights sleep. The AC wasn't too loud, but it worked well. The bed was also clean, and had no funky smells. The breakfast was great, the lady taking care of it came to see my friends and i to make sure everything was okay. Even made a joke when one friend said he wanted waffles. The location was very convenient, right off of the 401, close to amenities and restaurants. Not quite walking distance though. Ample parking spaces as well. This was also my first stay at a best western, I'm typically a holiday inn type of person but couldn't afford it this time around, and I'm satisfied. Overall I would stay here again.

"Great property and wonderful staff."

5
06/05/2017

I had to pull off the highway and checked into this property. I did not have a reservation and it was 1:30 in the afternoon. The hotel manager Michael was very kind and and went out of his way to help me. I had a migraine and he put me into a quiet room. Hotel is clean and staff very helpful. The dog was given a welcome "doggie bag". There was also a small grassy area where the dog could relieve himself. Breakfast was included. They served bacon, sausage, scrambled eggs, waffles, cereal, yogurt, assorted pastries, juices, coffee and tea. The best breakfast I have seen at a hotel in the area. The night manager was also very helpful when I checked out.

"Will definitely come back"

4
02/05/2017

It was a last minute decision to stay here and it worked out great. Booked a suite and it accommodated 6 people easily. (Two Moms, 4 kids). The rooms were clean and spacious for what we needed. The kids thoroughly enjoyed the pool, and there were a couple of tables for the adults to sit at poolside. Full, hot breakfast was provided. This hotel was a nice surprise, we'll definitely come back if we're ever in the area. Great value for the money.

"Comfortable night's stay"

4
25/04/2017

Stayed at this conveniently located hotel for 1 night. Easy to get off and on to highway 401. Great breakfast with lots of choice including a hot waffle station with loads of different toppings. Also nice choice of add-ins to make your own yogurt. Beds and pillows were very comfortable. My only negatives is that conversation from the next room filtered easily through the walls. The bathroom was very basic with only a shower stall and absolutely no decor. Reception and check-in was easy and fast.

"Great"

5
21/04/2017

Very understanding kind patient staff. We had 4 kids under 6 with us. Everyone's was so nice. We decided to stay an extra night and everything was so easy. Kids liked swimming and breakfast was great.

"Good place to stay for the money"

4
17/04/2017

Excellent place Very nice people that work there The room was clean and the beds were very comfortable I would say it is the best place in Clarington to stay and I have stayed at them all The breakfast was good the poll is clean and very easy to get in and out of

"My sleep wasnt great"

4
16/04/2017

The blinds did not shut all the way! The staff was great the hotel was clean!! I really like that they served breakfast as well it was nice they had a gym and a pool!!! They need Sportsnet 2 to watch the baseball game

""BEST" & their not kidding, Rooms Accessible to ALL."

5
13/04/2017

I stayed here a couple of times. Staff was really helpful & friendly. Breakfast amazing. Internet great, in room or in lobby. NICE, rooms. Bring your swim suit, good gym facilities. Snack behind counter a bit pricey. IF you forget a toothbrush, those little incidentals, they have that covered for you. VERY close to the 401 exit. Classy. They also have wheelchair accessible suites, with great washrooms to accommodate the biggest wheelchairs. I was amazed.

"The Most Pleasent Staff..."

4
11/04/2017

The hotel staff was great, and it was a very good experience for someone staying in an area which they have never visited before. The were kind in answering questions and provided me a map of the area of places I may need. The hotel was clean and rooms were updated and comfortable. My stay was not long enough to enjoy some of the amenities at the hotel, but everything looked as if they were on top of it.

"A comfortable mattress away from being a good experience"

4
11/04/2017

Mattress sucked . After driving all Day and going from meeting to meeting I was really looking forward to a deep sleep. Didn't happen and I will be going back to the area but will not stay there. Nice people but I am there to sleep. Really the only purpose of a hotel. Have good mattress. Pretty simple

"Average Hotel for the Price"

3
08/04/2017

Clean & very friendly staff Easy and convenient access to the highway Tim Horton is close by as well as other eatery's across the parking lost Breakfast in the morning is good considering it's free The room's could use a face lift but very clean The AC/heat unit's are nosy and could use updating but didn't bother me as I don't mind the nose as night.

"Exceptional Quality of Best Western Hotels"

5
06/04/2017

Best Western hotels, including this one, are the best of any we've ever stayed at! Exceptionally clean and comfortable facilities. Wonderfully welcoming staff! Excellent amenities including hot breakfast.

"Good Spot!"

5
03/04/2017

The room was very clean and the staff were friendly and helpful. The continental breakfast selection was fantastic. Hotel is conveniently located right off the highway. Overall, this was a great experience.

"Our stay"

4
28/11/2016

Attended a volleyball tournament, and we decided to make a weekend out of it. Arrived at hotel and although very close to highway, the highway noise was not an issue for us. Reception, hotel service and breakfast were great. One element that stood out for us was how wonderful the staff was. Well done.

"godd for the price"

4
22/11/2016

good service and very good breakfast, dont use firts floor room the service is great but the first floor room nedd upgardee that'S what they told me. its near th highway but you dont ear it so its great for that and you dont search for it.

"Great hotel"

5
27/10/2016

The Best Western Plus hotel in Bowmanvile is an incredibly clean and quiet hotel with a comfortable modern presence. About an hour out of Toronto it provides an alternative place to stay on the way to, or from, Pearson Airport. I've often stayed in Toronto after a long flight from Australia before setting off, but in the future, I will definitely look at this as a reachable first-stop after picking up my hire car. There was a nice small gym area with equipment and also a small indoor swimming pool. The room was spacious and well-lit and well-furnished with a good supply of amenities (including mouthwash). The free wifi, parking and a basic but more-than-adequate breakfast were much appreciated. The staff (particularly the lady at reception) were all very helpful and friendly. I was also able to get a late check-out.

"Ok for the one night we stayed"

3
26/10/2016

my first impression was that it was modern. check in was easy and the staff friendly. We stayed in room 134. upon arrival to the room I did my normal bed check and was surprised to find the top cover for the bed was badly stained and looked like it had food stuck to it on the inside. I pitched that onto the chair in the corner. we were tired and it was very late so decided to not bother with calling this in. the bathroom was ok but the shower had some mold in the corners and the seal at the bottom of the door was hanging off. The carpet needed cleaning and there were a number of stains on the floor. there was an odd odor in the room but again we were really tired so just decided to live with it. our room was very warm. we took advantage of the breakfast the next day and that was great! just what we needed to get us going that morning. check out was simple and when asked what they could improve I did mention that the room could be cleaner.

"Ok"

4
14/10/2016

Pool small..dirty bandaid in pool. Pool closes early. Room was cold...couldn't find thermostat. Kids woke up several times in the night because they were cold. Sticky floor and walls. Loud traffic from 401. Room set up was good though.

Smorris160, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your recent experience with us, it is through our guests feedback that we can continue to improve. I do apologise that we not able to exceed your expectations. Based on the property size the pool has always accommodated our guests needs very well and is serviced every 2 hours to maintain a clean and safe environment for our guests. All rooms are equipped with individual PTAC units with the digital controls located on the unit itself, i appreciate the feedback and will look at adding further instructions. We look forward to hosting you again in the near future, if you find outside noise disruptive please request a room facing the opposite side upon reserving to ensure a quieter stay. Regards Steve Morris

"Convenient location off hwy 401, excellent room"

5
12/10/2016

To add to other positive reviews, this hotel is an easy recommendation. It is reasonably priced (senior rates) and includes an excellent breakfast menu. Staff is welcoming and helpful. Room amenities are of the highest quality. Another excellent stay at a Best western hotel.

Smorris160, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you so much for the excellent review, glad to hear you had such a great stay. We look forward to hosting your accommodation needs again in future. Regards, Steve Morris

"Overall Experieince"

5
28/09/2016

The staff at this hotel were more than accomodating of our needs and questions of the area. The room was lovely and beds so comfortable we tried to figure a way to sneak tham out of the room and take home. It was so nice to have an extra area where one of us could work and the other relax watching T.V.

Smorris160, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your recent experience, you certainly wouldn't be the first to want to take the bed home with them most of our guests find extremely comfortable. Our staff take pride in making your stay an enjoyable experience and appreciate the feedback. We look forward to your next visit. Regards Steve Morris

"Great stay"

5
26/09/2016

This hotel has been recently renovated. It is very convenient to the 401, easy off and easy on. Excellent breakfast included both hot and cold. I would recommend this hotel for either business or pleasure.

Smorris160, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience, I am glad to hear the Hotel works well for your needs and you were able to depart with an excellent breakfast. We look forward to accommodating your next stay in the area. Regards Steve Morris

"Disgusting and Filthy - Do Not Stay Here"

1
20/09/2016

The bed sheets were soiled, garbage cans sticky, towels stained, bathtub did not work, cable signal fuzzy - overall a terrible experience. The hotel is next to the highway and there is constant traffic noise, which builds from 5AM onward. This is not a "Premium" property except that it looks relatively modern; it is the lack of day to day up keep and location that male it as "DO NOT STAY HERE" experience.

Smorris160, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
I appreciate you bringing the issues of your stay to the Hotels attention via several different mediums, i just wish we were given the opportunity to address while you were staying with us. i am sure we could have addressed any concerns to your satisfaction. As always your comments and concerns have been shared with all staff and are used to continually improve, thank you for taking the time. Regards Steve Morris

"Great hotel"

5
19/09/2016

We couldn't find a hotel in Toronto because of TIFF and so we decided to stay in Bowmanville and drive in in the morning. We were very pleasantly pleased with the overall quality of the hotel and enjoyed our short stay.

"Disapoointed!"

3
08/09/2016

Bathroom was not cleaned. A big pile of soiled laundry greeted me when I checked in that was sitting on the hallway floor across from my room. The door was open which was also creepy as I wondered if someone was in there.

"Good For our needs"

4
07/09/2016

We had a one night stay at this Best Western. We arrived after 6pm & were disappointed to find out they were closing the pool for cleaning at 8pm. We always try to get a pool at the location as our kids really enjoy it. It was not to open again until 3pm the next day so it was out of the question then as well. They did get in for a while that night but it was pretty busy for a smaller pool. The room we had was quite good & the location was excellent near the 401. The breakfast the next morning was included & did the trick to tide us over for a while. Overall, it was a decent hotel.

"Pleasant and convenient"

4
02/09/2016

The room was very nice, the exercise and pool area lacked a bit and accessing the pool was a problem as our card would not work but all in all it was fine. Breakfast was nicely done and the area was well kept.

"Can't believe this is considered to be a PLUS property!!"

2
02/09/2016

I can't believe this is considered to be a PLUS property!! Who did they pay-off at BW HO to get THAT brand/rating? So many things are wrong with this property. Here are just a few things they should have taken care of prior to our visit... - Do not set the room temperature to 16C before the guests arrive. It was WAY too cold and it took HOURS for the heating unit to warm the room up to 20C. VERY annoying/ inconvenient & energy inefficient!! - Wash/clean pillowcases so they don't smell like stale body sweat and cigarette smoke. Train your front desk people how to do their job. When I asked for fresh pillows, she said the hotel was full (not true!!) and there were no pillows left. 15 minutes later, we got a call from the front desk and they ‘magically' found some! (Imagine that!?) When I went to go pick them up (...they really should have delivered them!!), a different front desk lady said the previous lady didn't know where the fresh pillows were in storage. And this is a PLUS property? - Supply more toilet paper by the toilet. This is a TERRIBLY embarrassing predicament to be put in…esp. with no tissues (see next point!!)… - Supply facial tissues - The existing box had 2 tissues left in it!! - Fix the bathroom door so that it does not bind and prevent closure/locking. Ridiculous! - Clean the guest room so there is no disgusting long-black hair everywhere. - Replace cracked floor tiles in the bathroom, hallways and elevator floor areas. - Do not serve pork cottage roll at breakfast instead of HAM – it tastes like SPAM. Spend a little more and serve real ham only!! - etc., etc. ...

"Great Stay!"

4
27/08/2016

Stayed here for 2 nights recently. Great little hotel! Everything looked like it had been updated recently and is well maintained. Any of the staff we dealt with were all super pleasant and helpful. We checked in a little earlier than your typical 3pm check-in time but they had a room all ready for us. Bed sheets and towels both seemed freshly cleaned. Room was a good size. Bathroom was huge! The microwave and bar sink were nice little bonuses. The included breakfast was STELLAR! I was expecting your typical continental breakfast: cereals/toast/coffee. But they really go all out. There were eggs, sausage, yogurt, cereal, coffee, juice, pastries, bagels, muffins, fruit, oatmeal, even a make your own waffle station! The only minor thing that I'd take points off for would be I found that the floor cleaner they used had somewhat of a strong smell (similar to Pinesol) that seemed to linger for quite a bit afterwards.... That and our room keys locked us out on the 2nd day, but it was very quickly resolved... But again, really minor. Great stay overall. Definitely recommend!

"Pleasant and convenient"

5
27/08/2016

The hotel is close to the highway yet quiet and close to amenities in the town of Bowmanville Ontario.. Room was bright and clean Beds were quite comfortable. Hot breakfast had plenty of selection of cold items as well. Staff were cheerful and knowledgeable about the surrounding area and beyond.

"Clean and comfortable room"

3
15/08/2016

I found the King room rather small for what it is. I also thought the bathroom, although clean still could of smelled fresher. For the location though it was what we needed as we just needed a room for a wedding that was local.

"Best Western"

5
08/08/2016

In town for a golf tourney and family gathering. We booked a suite here and it was a clean, quiet and convenient spot for a family stay. Breakfast was also included, which was a bonus. Didn't try the pool but it looked very nice.

"Aug 2/3/ 2016"

4
04/08/2016

Had a room on ground floor near pool, Staff was very nice & easy to deal with. The breakfast was awesome. Made use of the pool and although it was small it was great after a hot day . Our room was very nice and super quiet.

"Not a suite, was it even legal?"

1
26/07/2016

We paid for a suite. The living room dining area had no window, no air conditioning and had a very stuffy smell. I would not stay in my own place if it was such, because I have allergies. The TV did not work. There was only one staff who did her best and suggested we ask for discount in the morning. But all I got was 200 points, I would not stay here again.

"Great Location Close to Highway 401"

4
19/07/2016

Traveling from Montreal I was looking for a decent hotel close to the highway for convenience and outside Toronto. This location was great. Easy to get to, pleasant staff, and complimentary breakfast (fruit, cereal, scrambled eggs, bacon, ham and a waffle maker. Good coffee and juice selection as well as muffins and Danishes. I was on the third floor (elevator was not functioning this day) but the stairs were easy to maneuver. My room was adjacent to the highway but honestly the room was so quiet you needed to concentrate to hear the traffic. Other sides of the building I don't know. The only noise I heard the whole evening was s door in the hallway around 6:30 am. Even the A/C was quiet!! There is also a small stripe mall in front with a breakfast place and a Sub place if you like. Very convenient for me, just what I was looking for. The rooms are clean and modern, the shower an open concept worked great. Would recommend this for a stop over between Montreal and Toronto. About 1 hour to Toronto from Bowmanville.

"will recommend to friends"

4
15/07/2016

ask for a ground floor room as the hallways in the above floors have some steps that make it difficult if you have lots of suitcases.PLUS the elevator is a walk from reception to drag cases to. The breakfast is very good although they should include boiled egss as well.

"Stop over"

3
15/07/2016

Hotel was newly renovated. Nice new lobby and breakfast room. I stayed in room on lower level next to pool and the room smelled musty. The room was clean and bed was comfortable. Ran out of toilet tissue was only part of a roll and had to ask for more. Over all would stay there again if could get a room on a higher floor.

"Great service - very soft beds"

3
15/07/2016

The staff at this hotel was very friendly and helpful. Breakfast was beyond what I was expecting. The room was clean. During a 3 night stay , the cleaning lady did not restock the shampoo and conditioner on the second day. I did get some from the lobby. The mattress on the beds were very soft. Too soft for a comfortable sleep and a good night's sleep is the most important item for choosing a hotel, For this reason only, I will try something else next time in the Bowmanville area

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for Taking the time to share your thoughts with us on your recent stay. Glad to hear everything (except the bed) exceeded your expectations, its unfortunate the mattress was not to your liking we typically have rave reviews on our pillow top mattresses. I will take this into consideration when ordering next time that we may get some rooms with a firmer mattresses. Regards Steve Morris General Manager

"Comfortable stay for Spartan Racer"

4
12/07/2016

A weird welcome since the lady at the front desk was outside. (We were late arrival!). She apologized. Comfortable room for both of us, beddings were great. Fluffy pillow. Good breakfast with hot meal: bacon, egg and sausage. Pastry were good. Choice of juice, milk and coffee. (serve yourself). I would recommend even if it was a bit pricey. But still a good stay.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Glad to hear you had a comfortable stay and sleep during your stay with us, and always a great start to the day to enjoy a good breakfast. We strive to provide many hot and cold options for guests to offer a good variety to choose from, along with our nice selection of fresh baked pasteries. Regards Steve Morris General Manager

"Great experience!"

5
11/07/2016

This hotel has a very welcoming staff. They ensured we were happy with scent/pet free accommodations. When our children were sick, they were very helpful and attentive. We thank you for your kindness.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
I was so sorry to hear your children were so sick during your visit, this can be an overwhelming experience when at home let alone travelling. It is always our goal to make our guests as comfortable as possible, especially in situations such as this. Look forward to hosting your family on your next visit to the area and the children are feeling better and can enjoy the pool. Regards Steve Morris General Manager

"Great Room Layout"

4
30/06/2016

We were travelling with our 2 grandchildren and stayed at the Best Western Plus in Bowmanville. The room was excellent in that the bedroom (2 queen beds) was separate from the TV/Computer area. The bedroom had a door so the kids could be in the bedroom with a TV on and we could be in the other room.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to provide your feedback, I am glad to hear you enjoyed your stay and the layout worked well for you. Our suites are very accommodating for families travelling to gain the additional privacy. Look forward to hosting your next visit to the area. Regards Steve Morris General Manager

"creatures of comfort"

5
28/06/2016

Do not go to the liberty inn nearby as its beyond skid row. This best western was close to Newcastle, Ontario and the durham region. The staff where well trained to be there for you from making sure your room is to your standards and so forth.

"Great Hotel"

5
27/06/2016

This hotel looks like it was recently renovated. Our room was clean and comfortable and the breakfast is typical for a Best Western Plus. A few more tables in the breakfast room would be good and the price could be a few dollars cheaper considering the location, but otherwise we were very happy with our stay here.

"Great location and good facilities"

4
23/06/2016

Location of this hotel is great - right off of the highway! Room was clean and spacious but the view from the third floor was TERRIBLE - Looked out on to the roof of the pool facilities. The fitness room did not have the air conditioning working so it was very warm. Staff was friendly, breakfast was minimal but good. Overall it was a pleasant stay.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for providing your feedback, I am glad to see you still enjoyed your stay in light of the Terrible View. Unfortunately you had 1 of only 3 rooms total that have this bad view, be sure and mention this next time travelling to the area and we will ensure a more inviting look out your window. Regards Steve Morris General Manager

"All you want in a Hotel"

5
22/06/2016

Very boring, in the best way! Fast easy check-in, clean comfortable room with separate sitting/work room. Great hot breakfast, bill under the door overnight makes for fast checkout. Reasonable rate, lots of parking.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
I like that - Very boring, in the best way! So glad to hear you enjoyed your stay and took the time to share your feedback. Look forward to hosting your next visit. Steve Morris General Manager

"GREAT"

4
30/05/2016

Overall the Best Western Plus was great. Friendly staff and great service! Breakfast is well served and many options. Staff are always. GReat experience. The hotel is located near the highway and the plaza has convenient restaurants.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your views about your recent visit with us, I am glad to hear hear the difference our staff make to the overall experience of your stay. look forward to seeing you in future. Regards Steve Morris General Manager

"You take the good, with the bad, with the odd."

3
17/05/2016

Was in Bowmanville on a work assignment. Stayed 4 days. Upon checking in there were some issues with my booking. The desk staff handled it in a quick and efficient manner, I was soon able to get to my room with minimal effort on my part. The room I had was either nearly finished or poorly planned. Nice enough room, the bed was quite comfortable with a firm mattress. When I plugged my phone in I noticed the sockets were missing cover plates. This prompted me to inspect further as I settled in. At a quick glance nothing seemed too odd however the fridge was in the entertainment unit. Then I noticed the drawers of the unit could not open as they were held closed by the arm chair in the room. Which I then noticed was wedged in between the unit and the wall. It really seemed like someone had decided what was going in the room before they knew the dimensions of the room.Good drape, my shift required sleeping in daylight. Minimal ambient outside sound, I was ground floor next to an on ramp and I am a light sleeper. I swore I could hear the person above me snoring however. Did not get a chance to check out the indoor pool. Had the complimentary breakfast buffet on my last day there. It had a large selection of breakfast things including a waffle maker to make your own waffles. Everything was fairly well prepared. The eggs were slightly runny, something was stale but I cannot recall what but everything else was pretty good. Trust me being the only one there I ate a lot, breakfast was nearly over and I don't like wasting food. Sorry I don't drink coffee. Harvey's, Subway and Eggsmart right across the parking lot convenient. Grocery, drug and hardware stores all within 5 minute drive. Quick access to the 401. What I liked best was the bed, a poor bed can ruin my entire trip. What I liked the least was having to get a new wifi password from the front desk everyday. While I do appreciate internet security, on any kind of extended stay it's a bit of a pain in the butt.

"Pleasantly surprised"

4
06/05/2016

I was pleasantly surprised at the interior of hotel and the cleanliness of the updated room. The front desk person was engaging and helpful. It was easy to access from the highway. The outside of the building and neighborhood initially made me skeptical.

"Still getting up to speed"

4
02/05/2016

Its a fairly new rebuild and some tuning still in progress. I have come here many times even while it was still a Howard Johnson. Cleaner and better maintained than last year and all getting in order. Comfortable beds and decent rooms. Relatively noisy rooms as close to 401 and paper-thin windows or Heating ducts. Very small pool though so don't expect to do laps. Overall though very good.

"Comfortable"

4
01/05/2016

The room was not fantastic but the bed and pillows were so comfortable. It was like sleeping on a cloud. Did not hear much outside noise. The breakfast selection was fresh and abundant. It was a nice stay.

"excellent stay"

5
11/04/2016

Very accommodating, comfortable and clean. We stayed two nights and other members of our family for two or three nights as we were all in town to be with family for a funeral. The hotel staff even let us use the breakfast room to use for lunch as we had a lot of left over food from the funeral the day before. We have always found it difficult to find a place in the area of our hometown as it is not a destination or tourist area. This will be great for future visits as well.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience while staying with us during this difficult time. I am glad we were able to make a difficult time a little easier for you, look forward to welcoming you and your family back. Reagrds Steve Morris General Manager

"Good value"

5
06/04/2016

Our suite was not huge, but it was very clean and the value was excellent for the price we paid. Breakfast had a wide range of options, even for those of us with wheat- and sugar-free diet. The staff was friendly and helpful. We would stay here again.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for sharing your recent experience while staying with us, we always appreciate hearing from our guests. Glad to hear you feel the value for the cost was well worth it, our goal is always to exceed our guest expectations. We look forward to hosting you again in future. Regards, Steve Morris General Manager

"Stay in Bowmanville"

5
06/04/2016

Great location for where we needed to be. Easy to find right off of the 401. Restaurants close and finding other stores were easily accessed also. Loved the breakfast in the morning (especially the woman that helped me make my waffle - delicious). Great stay and would come back.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for sharing your experience during your stay with us, glad to hear it was an enjoyable experience. Starting the day with a great breakfast is always a treat, we look forward to seeing you again soon. Regards Steve Morris General Manager

"Nice"

5
11/03/2016

Very convenient for a business trip. Clean hotel. Nice pool and fitness room. Fast check-in/out. I did not eat at the breakfast, but the basic stuff was there. Right in front of the hotel, there is a couple of restaurant. Perfect for a quick lunch after the road...

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your recent experience with us, the staff takes pride in the property to ensure we exceed our guests expectations. Glad to hear you enjoyed your accommodation and what our Hotel has to offer, look forward to seeing you again on your next visit to the area. Regards Steve Morris General Manager

"Nice visit"

4
28/02/2016

We stayed during a hockey tournament and despite all the confusion at breakfast it was a good place to stay. Friendly staff. Nice fire fireplace and comfortable chairs in lounge with pool for the kids too Will do it again ;)

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience with us, glad to hear you enjoyed your stay and the kids took advantage and had fun in the pool. Look forward to seeing you again soon. Regards Steve Morris General Manager

"Greatly Surprised"

5
16/02/2016

I recently had to make a trip to the area for a meeting and booked in as it was close to my meetings. I was pleasantly surprised. The staff were extremely friendly and very helpful in printing me out directions as well as giving me some restaurant recommendations for my special diet. The room itself was very nice. It looks to have been recently updated. My only complaint would be that my tissue box was down to the last few but when i called down for another one, it was delivered within a few minutes. I did not use the pool, but checked it out and it looks nice. Maybe next time. Would definately stay again if i was back in the area

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience from your recent stay. I am glad to hear you enjoyed your visit and our staff was friendly and attentive to your needs. We look forward to hosting your stay on your next visit to the area. Sincerely Steve Morris General Manager

"Great place "

4
14/02/2016

We were put up here for work for a couple of months. Overall, Great experience. Staff are friendly and professional . Place is clean and quiet. Gym and pool are never busy, and we'll maintained. Many amenities are close by. Great location just off hwy 401

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience while staying with us. I am glad to hear that you enjoyed your stay while we were your home away from home. Look forward to hosting you again future whether for business or pleasure. Sincerely Steve Morris General Manager

"Ok for a nite"

3
07/02/2016

While it looks like upgrades have been done, there are still lots to do. Carpets need replacing, sofa dated. Comfortable bed and some new finishings. Staff was friendly and helpful. Great place for a nite

"Room condition NOT good, Poor air quality, NOT accommodating our accessibility request"

2
25/01/2016

Minus 1 point for NOT accommodating our accessibility request to the room. Minus 1 point for the room condition NOT living up Best Western standard. Minus 0.5 point for air quality. Minus 0.5 point for NOT worth the money we paid. Our team stayed in this hotel (Rm232) for hockey tournament from Jan 7-10. Pros: - Right beside highway 401. Subway, Harvey's, Swiss Chalet are just across the parking lots. - Friendly staff. We only have the fridge in the room. The staff helped us to keep our baby food in the kitchen freezer. - Good swimming pool. The water was a bit cold but the temperature was high enough in the pool area. The cold water didn't bother our 7-month-old boy. However, our friend's 3-year-old boy didn't seem to like the water temperature. Cons: - Accessibility to the room was important to us and we specifically asked for it when we made our reservation. The hotel did not accommodate our accessibility request. We were assigned Rm 232, in which we had to get passed 2 steps of stairs after elevator. We had another request for a baby playpen. The hotel was aware of our accessibility request, but was unable to find other room that fit in the playpen. They failed to inform us that the room did not have accessibility access even though I specifically asked about it during checked in. We were surprised when we stuck mid way with our luggage cart, and we have to lift our stroller pass the stairs. Not happy with the experience at all. - The room did not live up the Best Western standard. There was a dent on the wall, there was a X mark on the washroom door frame, there were a few “232” graffiti on the toilet sink area, the toilet paper roll holder was missing, the toilet fan didn't look good at all. See photos. - After expressing my concern at check-in, I was suggested to talk to the manager who was on duty the next day. Spoke to the manager the next day, with changing room not a convenience option since it was already 1 day since we settled in with a lot of baby stuff. We got toilet paper holder put on and the washroom fan cover replaced. However when we turned on the washroom light, the fan was making a really loud noise. The staff came to disconnect the fan, and told us they will fix it shortly, but they never came back. Therefore, we don't have the toilet fan on Day 2, Day 3 and Day 4. - I am allergic to dust and pollens. I allergy reaction kicked in a few hours after checked in to the hotel, that I have to take my prescribed drug to reduce the symptoms. (Note: I only need my drug during Spring and Fall.) One of the parents in our hockey team had allergy reaction too. His eyes were swollen. The air quality made me sick and felt fatigue.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your recent experience, i apologize that we were unable to exceed your expectations. We do our best to accommodate all of our guests special requests. Unfortunately the group agent that booked your room had only specified close to the elevator(not specific for reason) and playpen, the room assigned was chosen as it was one of the largest dbl Queen rooms to better accommodate the playpen. As a new property we are still uncovering some markings from the install (such as room # on the vanity, x on door frame) but have since identified and removed from all rooms. We have reviewed your concerns with the team at the property and appreciate the feedback to continually help improve our guests experience. We enjoyed hosting your hockey team and look forward to future tournaments. Steve Morris General Manager

"Just okay."

2
31/12/2015

Not the most enjoyable experience I have ever had at a hotel. Upon arrival it took ages to find our reservation after the clerk asked our name five times. Judy did not seem to understand the computer (confused.) Had to walk back to the front desk 6 times throughout our stay because the electronic key did not work. Janet was talking on the phone about Eddie and his next shift, the new owner coming to visit and who was scheduled for other weekend shifts all while I was standing there wanting a key that worked for my room, poor customer service. Room was comfortable but dirty with a burned out light in the bathroom. Told the front desk clerk that the room was dirty and needed to be cleaned while we were out for the evening, a new bulb in the bathroom was installed and the burned out bulb was left on the bathroom counter??, I was told that there was no maintenance staff on duty. When we returned later that day the light was replaced but had to clean the desk tops, night tables and top where TV was, so much dust - very surprised, in the sunlight coming in the window it look disgusting. Asked Judy that they clean the room but had no staff. When we went out the next day asked again that room be properly cleaned, came back to the same. Hair and dust balls behind toilet, a pair of earrings in the shower, overhead vent was clogged with dust and cob webs, something had dribbled down the dresser drawers long ago but never cleaned, phone did not work but fixed next day, office chair at desk was unbelievably dusty. Suggestion: go into that room when the sun is coming through the window and you will see how dirty the counters, chairs and fridge are. Thank you, I did enjoy the breakfast two days in a row but that will not bring me back again in spit of the fact that my son lives two blocks away. I was hoping for a good hotel every time I visited my son.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience while Staying with us, I do apologize that we were not able to exceed your expectations during your stay. I value all the feedback we receive, and use in training and followup to ensure issues are not repeated for future guests. Feel free to contact me directly prior to your next visit to the area as I am sure given the opportunity, we can earn your trust in our Hotel back. Sincerely, Steve Morris General Manager

"A Pleasant Surprise!"

5
30/12/2015

We recently stayed (Christmas Eve, and Christmas Day Evening) at the Best Western in Bowmanville. The former Howard Johnson was very drab and run-down; however the newly-renovated Best Western is absolutely lovely. It is located just off highway 401 and although it is close to the highway we were not bothered by highway noise at all. We obtained the *manager's special" which reduced the listed price. We had a king size bed in a large well decorated room with both a small fridge and a microwave oven. The bed was extremely comfortable with excellent linens.The flat screen TV was on the wall opposite the bed and we were able to watch it in perfect comfort. Note: The remote was in its own little bag that was cleaned after each lodger. The bathroom was big with a huge walk-in shower. One small criticism: When one entered the bathroom the fan went on and it was quite noisy. The bathroom also could have been a little brighter. There is a large breakfast room and a tasty breakfast. There were fluffy scrambled eggs, generous slices of ham, delicious sausages, waffles, fruit, muffins, cupcakes, toast, juices, yogurt and tea and coffee. There were tvs in the breakfast room and there was also seating just outside the breakfast room Unfortunately, we did not have time to swim in the indoor pool, but it looked clean and inviting. The hotel was very quiet and clean. We most certainly will stay here again. The view from the hotel window was not particularly good, but that really didn't matter since we had all the other amenities that were really important. The staff were friendly and helpful.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your experience with us, glad to hear you enjoyed your stay and appreciate your feedback on the renovation and re-branding. It truly has been quite the transformation. Look forward to your next visit. Regards, Steve Morris General Manager

"Ok for 1 night"

3
07/12/2015

Not bad, kids used pool, nice and warm. Room small but clean. View from room 427, yucky. Free breakfast was ok. Harvey's across the street, restaurants very close by. I would stay here again but I think it's a bit overpriced.

Smorris504, General Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for taking the time to share your feedback, its only through our customers voice that we are able to continually work on making everyone's experience a memorable one. We do offer a wide variety of room types and sizes, along with many promotions throughout the year that may better suit your budget. Be sure to enquire directly with the Hotel on your next visit so we can ensure you are accommodated with a room that suits your needs.

"Perfect for a short stay."

4
13/11/2015

It was within walking distance to the hospital where we had to be.The staff was very friendly & helpful especially the front desk & breakfast room,the breakfast was okay,the room & bed was ok,only the noise coming from the drinks machine during the night,good for a short stay,lots of parking.

"Good bed"

4
05/11/2015

I got a good nights sleep as bed was very comfortable. Room was quiet, little noise from hallway and no noise from highway. Blinds worked well to darken room. Lots of room to park in well lighted parking lot. Did not use pool but it did look good.

"good choice"

4
02/11/2015

The hotel is clean comfortable and easy to find from 401. Breakfast was good and better than many of the type we have had in other hotels. Perfect for a short stay while travelling. A short drive to restaurants and shopping plus Fast food restaurants across the parking lot.

"Miniature show in Bowmanville ON"

4
01/11/2015

Spent last night here, very clean and comfortable. The breakfast was okay. Staff were very friendly, nice small pool. It was very quiet considering how close it is to the 401. We would definitely stay here again

"Business"

4
28/10/2015

Very good, clean hotel. Will stay again when in that area. I was there for work and the rooms are very clean, assistants were great. Cost is average. No restaurants within walking distance for a nice suit down meal.

"Wonderful hotel + Excellent staff"

5
27/10/2015

Beautifully renovated, comfortable beds/pillows, decent breakfast, excellent exercise room, great value. Front Desk staff were amazing - Rachel answered all our questions, and accommodated all our requests. Easy access.

"Hotel Review"

4
26/10/2015

The signage on and around this hotel is terrible. It was dark, and raining heavily, and no signage was visible from road. Found it quite by accident. Staff friendly, room and hallways were very clean. Free breakfast was very good.

"On way home"

4
25/10/2015

This was our last stop on a 5 week trip to the USA south west, Utha area and we were glad to choose this spot on our return back in Ontario. The greeting host was very polite and handled a room change request promptly a ckeck in. The pool was also a great spot to unwind after an 8 hour drive through Michigan and southern Ont.

"Nice, clean room"

5
24/10/2015

Great value for what Best Western does best..large, clean room and excellent customer service. Check in was fast and friendly. Room was perfectly clean and quiet. Only complaint was there was no bath tub, only a mammoth shower

"Average at best"

3
19/10/2015

Here with sons hockey team this past weekend. "Janice" at the front desk was crusty and rude as we checking in. Never offered or told us about free wifi and seemed ticked we all there with young kids. However - the younger desk assistant was awesome. I found dirty sheets and she was notified to say the least. She got me all clean bedding and apologized profusely. I believe she was grossed out as I was (poop smear covered by end of bed runner) Breakfast was fine. The staff person again was crusty and didn't know how to turn on the juice machine....which she then admitted she turned off the day before. Pool is older but kids don't care!! Just wish the older staff members realized - THEY WORK IN HOSPITALITY.

"Great hotel"

4
09/10/2015

The location was perfect for what we needed.. the hotel was quiet and the beds were beyond comfy...the breakfast bar was perfect for what we wanted. I would stay at this hotel again. I will look for a Best Western Plus in my future travels.

"Dog Show Weekend"

4
03/10/2015

Upon checking in we were directed to our room on the third floor. When we entered the room had not been cleaned. I called down and spoke to "Rachel" she apologized and said she would meet us on the second floor. When we reached the second floor we were unable to bring the cart with all our luggage and dog kennels to the room because of a stair. Rachel helped me carry all our stuff to the room. After she left we noticed this room had no clean towels s I called back down to the front desk and Rachel saved the day again bringing us up a supply of towels herself. I usually would have been ready to complain and look alsewhere, but thanks to Rachel I was satisfied and stayed. The rest of the weekend went well

"Very clean and quiet"

5
17/08/2015

We booked a room at the Best Western ( Bowmanville) and were extremely pleased with the room, the service and especially the Continental Breakfast. If I am ever in Bowmanville again I would surely book this Motel. Very clean and the people at the front desk were very polite and very helpful. Time of booking was Aug.15th--2015.

"Perfect at the end of a day of cycling"

4
11/08/2015

We stayed here on a recent cycling trip in early August 2015. This hotel recently became a Best Western and is located at the 401 and the Liberty Street exit, just as you pass under the overpass heading north on the west side, in Bowmanville, Ontario . It is located in a shared parking lot with a Harvey's/Swiss Chalet fast food plaza. This hotel is smallish with I think 52 rooms. I think there is a pool and the room includes a hot continental breakfast. They also have cold drinks in a small fridge and some snacks in the lobby by the front desk. The front desk staff were very friendly. We were permitted to bring our bikes up to our rooms which is so nice. The rooms are spacious and very comfortable. The beds are sooo comfortable and the pillows, oh the pillows heavenly. I wish mine at home were as comfortable. Needless to say we slept very well. I would stay there again on our next trip to the area.

Sarah C, Guest Relations Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for your kind review. We are glad that Best Western Plus Bowmanville was able to provide you with a pleasant stay after a long day of cycling. Many customers comment on the comfortable beds and pillows and we are glad that you enjoyed them too. We look forward to having you stay with us next time you are Bowmanville!

"Overnight stay"

3
22/07/2015

One criticism I have is that the curtains do not close so the room stayed light. I live in the country so am not used to the light from the city lighting the room plus when the sun rose so did I. The hotel is extremely clean and the staff very friendly and helpful. It is also very easy to access the 401. The hall signage to get to the elevator is also poor but that's being pretty picky.

Sarah C, Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for your kind review. We are pleased to hear that you had an enjoyable stay at the Best Western Plus and found the staff to be helpful and friendly. We aim for customers to be completely satisfied with their stay. I am sorry that you had an issue with the curtains, we will look into this immediately as the curtains are meant to completely close to provide a comfortable sleep for the customer. In the future, please do not hesitate to ask the front desk staff for assistance with any concerns with the room. We look forward to having you stay with us next time you are in Bowmanville! Best Wishes, Management at Best Western Plus Bowmanville.

"Terrible Front Desk Assistance"

1
12/07/2015

We had a few problems before we even showed up to the hotel. I had booked two rooms with king beds, and when i called to confirm ( i didn't get an email confirmation?) they said that we were in one room with two queens. I asked her to switch us, and she said they were full. i was confused.......i asked to speak to a manager and she wasn't available, so i gave her my number and asked her to call me when she is in. No Response. The rooms were okay. Not exactly the cleanest, and the bathroom was more of a shoilet? It was just a room with a shower, toilet and sink. Very odd. no door to the shower, so we were walking in water if we needed to use the bathroom after someone showered. The front desk staff would hang out in the room directly behind them, and we could see them when we were checking out, and they failed to come to the desk, even though they saw us. we were very polite, i didn't want the fact that they messed up our reservation to ruin the weekend for us. So i kindly said, hello to them in the back and she finally came out. I wouldn't stay here again, i know bowmanville is small and there are not a lot of hotels, but i would drive the extra mileage from Ajax instead of staying here.

Sarah C, Manager at BEST WESTERN PLUS Bowmanville, responded to this review
Thank you for your review. I am deeply sorry that you did not enjoy your stay with us. I will look into the issue immediately as I did not see this concern in our customer service log. I will be following this up with the staff immediately. Please await a call from the Best Western Plus to discuss the concerns further with you. We hope that you do consider staying with us in the future. Best Wishes, Best Western Plus Bowmanville Management.