Hotel Manhattan, BW Signature Collection

We were there for a family members' wedding and our family Christmas. The hotel is very clean and staff was very friendly. Hotel has a nice lobby area where we could all meet up before leaving out for our daily events. We will be staying there again. Anxious to stay there with my grandkids this summer for the waterpark that is beside it.

The owner values customers who pay more than others even when it regards different customers not sleeping. When we called the owner to discuss the refund he instantly started insulting my wife and I, calling us liars about our complaints (such as only getting 3 hours of sleep due to the hotel bar blasting music from 1am-3am. He also threatened that if I wrote this bad review I would not receive any refund of any kind. Yelled at my wife on the phone saying she doesn't know what she was complaining about. So here you go Mr. Owner (:

Their website states that their restaurant is open for breakfast, lunch and dinner which is a lie! I asked the front desk clerk when the restaurant would open and she said, "our cook left for the day" I stayed two days I guess the cook quit! The hotel staff was clueless about their jobs, not offering any assistance with anything room related. The second day I was there I got something from the snack area and stated to the make clerk of ( Indian descent) to add it to my room bill and I gave him my room number. He replied, " don't you have cash or a credit card to pay for that?" I did have those but they were in my room and I have never had a problem adding something to my hotel bill ever in my life! I then go to my room after a long day at work only to find no hot water and to make maters worse I'm having to endure extremely loud Spanish music coming through the walls from the room next doo. I proceed with my COLD shower and decide enough is enough and decide to check out and go to a real hotel! I wait 30 minutes for the male Indian clerk to return from wherever he was and told him, "there is no hot water in my room". to which he replies, "you probably don't know how to turn the shower on?" I had taken 3 previous showers in the same room I knew how to turn the water on! I proceed to tell him I am going to check out now and that I need a receipt for my stay. He says, " oh I can't give you a receipt until tomorrow because that was your original check out time." Knowing that this is a bunch of bull at this point I tell him, " then email me my receipt" He agrees to do this but never did! Also the first night I was there I went to the gym to exercise. The equipment's absolutely filthy and hadn't been cleaned in quite some time. There were no wipes to wipe down the equipment either! This isn't a very clean hotel even the room in which I stayed, the floor was dirty and obviously hadn't been swept or mopped in quite some time. There were sequins from someones clothing and other random dirt on the floor. My socks turned brown, after walking on the floor! This is a SLUM HOTEL!

We stayed at the Best Western Premier to go to Big River Waterpark. We had a great time. The park is very, very close to hotel. After a long day at the park and exhausted, went back to hotel and just enjoyed the rest of our day. Great weekend. The beds were so comfortable.

Rooms were so spacious and clean. Beds were comfortable. The entire hotel was inviting, that includes the staff and ambience. Location was great! You could walk to the Waterpark, go- karts and steps from one of the best barbecue restaurants around! Definitely will visit again!

Needs improvement of attention to detail and function of rooms. Staff needs more training. Friendly staff. Close proximity to water park. Rooms need walk through to ensure proper function of showers and to remove tape from vents and ensure that air conditioning, electricity and other amenities advertised in the rooms actually function.

Weekend getaway , came to spend time with family and friends . The hotel and staff were very friendly . The hotel was super clean . The breakfast was hot and delicious . I would definitely come bk for another weekend .

Stayed here on the way to Galveston. This place was great, easy to find, plenty of parking. Room was exceptionally clean and spaceous. Entire hotel was very clean. All the staff we interacted with were great. Nice bar and restaurant area. Try the pizza, it is great. Will definirly stay here next year on our yearly trip to Galveston

Incompetent staff at front desk that had no clue what a platinum rewards member is. She had little to no idea how the check in system works and she charged me three times. Now I have to spend my time protesting the charges because of he incompetence.

Evening help was awesome but is doing the job of 2 people. Asked for a room on the top floor to keep people from banging all night. Starting at approximately 1230 am someone above me was dragging a heavy object across the floor, lasting till I left for work at 0600 am. Top floor Rooms not cleaned. Floors were dusty and air-conditioner leaked into the room like a water faucet.

Pillows had roach droppings and had to be taken to the desk to be changed. Several breakfast items were out, coffee was the main one, got tired of waiting and walked to Denny's. Nice shower but it leaked quite a bit

Smell of natural gas throughout the place. They made copy of driver's license and said they kept it on file for 5 years, even though BW corporate said that was not a corporate policy. Said they would give it back when we checked out. Probably made more copies... Then couldn't find it to return to us when we checked out.

Hotel was nice and clean. Conveniently located. Hotel Staff friendly and kind. We stayed in a Queen Suite which was large and clean. We loved the flooring verses carpet. All amenities were easy to locate and convenient to our room.

Beautiful property and location. Easy access off the highway. Awesome restaurant next door if you want to get out for dinner. Professional staff members. Best showers ever! You can choose where you want the water to spray… We will stay again, because we were treated like good friends!

This hotel comes with kitchenette so you can cook a little something. Don't have to leave at all. The beds make you wanna stay and relax all day after months of hard work there is a lot of entertainment around and a wonderful bar and grill located inside it's a little pricey but it's worth it no worries no rift raft just a quiet cozy place to relax and enjoy yourself

One of the best Hotels I have stayed at the time we spent was very comfortable, very clean , this was a 5 day stay visiting family and we enjoyed the staff and they were very helpful and friendly. I highly recommend this Hotel!

Hotel policy requires they make a copy of front and back of your credit card and of driver's license; cash payment requires additional $250.00 deposit for incidentals which they say will be refunded at checkout, provided general manager is there when you check out.

The hotel staff were exceptional! Very helpful and attentive! The bar has a variety of drinks not to mention the atmosphere! The food is delicious! The tacos are a must try! The room is a plus! Beds are comfy and the showers will make you not want to get out :)

Breakfast was a paper bag with a muffin, tangerine and oatmeal package. The rooms were nice, beds very comfortable. Staff was very friendly and pleasant. Bar looked nice for a drink and chat. I'd say overall, due to the breakfast, I'd rate my stay as average.