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Vorteilscode

Best Western Plus Hotel New Caney Inn & Suites, New Caney

4.5/5  - basé sur 106 notations.
22033 US Highway 59, 77357-8257, New Caney, United States - Karte ansehen
Best Western Plus New Caney Inn & Suites - Außenansicht Das Best Western Plus New Caney Inn & Suites ist ideal in New Caney Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Sport gehört in Texas zur Lebensart, und das Best Western Premier New Caney Inn & Suites bietet eine günstige Lage zu zahlreichen Sportveranstaltungen und Turnieren, einschließlich eines luxuriösen Tour-18-Golfplatzes. Vielflieger erreichen von hier problemlos ihren nächsten Flug, da unsere Anlage nur eine kurze Fahrt vom Flughafen George Bush Intercontinental entfernt ist. Dies bedeutet jedoch nicht, dass es nicht auch viele Erholungs- und Freizeitangebote in der Nähe gibt. Der nahe gelegene Lake Houston State Park ist bei vielen Aktivurlaubern beliebt. Zieht es Sie mehr in die Städte? Auch dann ist für Sie gesorgt. Die Stadthalle von Humble mit zahlreichen hochkarätigen Veranstaltungen im Jahr liegt in der Nähe unseres Hotels in New Caney. Ganz gleich, ob Sie einem Ausflug zum Lake Houston Wilderness Park oder einem Konzert oder rekordverdächtigen Sportevent den Vorzug geben, alles ist von hier günstig zu erreichen. Der Sportkomplex A. V. Bull Sallas Park ist nur wenige Minuten entfernt, und nichts ist schöner, als auch bei einer Geschäftsreise ein Spiel zu erleben. Mitarbeiter des Walmart®-Auslieferungszentrums sind regelmäßig bei uns zu Gast, und eine Kombination aus Sport und Geschäft ist immer gut. Wenn Sie eher etwas zum Entspannen suchen, lädt der Oakhurst Country Club zu guter Küche, geselligem Beisammensein und Freizeitangeboten ein. Warum verwöhnen Sie sich nicht nach einem Treffen im Kingwood Medical Center oder Geschäftstermin bei Baker Hughes? Romantische Ausflüge werden noch schöner durch die Gastlichkeit des Südens, oder besuchen Sie nach einem Geschäftstermin bei Exxon Mobile® die besten Attraktionen der Region, die nur wenige Kilometer von diesem Hotel in New Caney, TX, entfernt sind. Luxuriöse Betten erwarten jeden Gast im Best Western Premier New Caney Inn & Suites. Gruppen und Besucher einer speziellen Veranstaltung sind bei uns stets willkommen. Sagen Sie uns Bescheid, wenn wir Ihren Aufenthalt noch angenehmer machen können: Unsere freundlichen Mitarbeiter lassen nichts unversucht, um Ihre Wünsche zu erfüllen. Buchen Sie ein Zimmer im Best Western Premier New Caney Inn & Suites, und genießen Sie einen unvergesslichen Aufenthalt im Hotel mit dem besten Preis-Leistungs-Verhältnis von New Caney, TX! Genießen Sie Ihren Aufenthalt!

Best Western Plus

Hotel New Caney Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 106 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
64
Sehr gut
23
Befriedigend
12
Mangelhaft
3
Ungenügend
4
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
2
Alleinreisende Alleinreisende
5
Familie Familie
37
Geschäftlich Geschäftlich
24
Geschäfts-<br>reisende Geschäfts-
reisende
36
Geschäftsleute Geschäftsleute
24
Geschäftsreisende Geschäftsreisende
25
Paare Paare
19
Reisen mit Freunden Reisen mit Freunden
6
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Best Western - New Caney"

4
06/11/2018

The only posible negative thing I can say about this property is that they share a parking lot with the La Quinta next door. But in thier defence, there is a lot of construction going on around the area and some of the State is currently using parts of their property for the construction.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Bob T: Thank you for staying with us and giving us a nice rating/review. We appreciate your business and look forward to seeing you again. Yes, there is a lot of construction around here; our little town is growing! Unfortunately, we have to suffer with construction to enable growth. Sincerely, Billy Patel General Manager

"High School Class Reunion"

5
08/10/2018

Hotel was clean and nicely appointed. A bit hard to get to due to some highway construction. After getting to the parking lot the first time, it was easy finding the way in and out. Had the room next to the elevator and was NEVER disturbed. Very quiet room, clean and well kept. Karen, Manager, was great and great help to everyone. Would recommend to anyone?

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Str8nlvl: Thank you so much for your awesome review of our hotel! It was a pleasure to have your group with us. We're glad your reunion went well and that you enjoyed your stay with us! Sincerely, Billy Patel General Manager

"Quite comfy clean Bed"

5
28/09/2018

Very nice to come to at the end of the day.Hot bath ,cold air, and a soft bed recharges me for the next days work.Easy off and on to the freeway.Lots of shopping and an assortment of different restaurants and foods to choose from.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear maryIM2477AG: Thank you for your wonderful comments and rating of our hotel! We're so happy we could accommodate you. We hope you choose us for your next day and that we see you again soon. Sincerely,

"Fast and Furiously needed conference in Conroe"

5
05/09/2018

This Best Western Plus is extremely clean, quite, breakfast is served on time, hot is hot, cold is cold. The usual hotel breakfast but served much more appealing. Karen was helpful. Room smelled very clean and was. Quite too. A little hard to get to due to construction but worth the price and feel.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Jetm823: Thank you so much for giving us such a nice review! We do try hard to please everyone, and am so glad we succeeded with you. The construction will soon be done and it will be much easier to find us. We hope to see you again, soon!

"Pre-Flight Motel"

5
13/08/2018

We were flying out of Houston the next morning and this Best Western is close by. Friendly staff, clean facility, and good location. A little hard to find, but well worth it. The breakfast was good and we enjoyed it.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Kirk B: Thank you so much for leaving us such a nice review! We are glad you perservered to find us! We hope you come see us again. Sincerely,

"Quick trip"

5
30/07/2018

We stayed here one night because it was close to family. Clean, quiet and nice beds and breakfast. The staff was friendly and accommodating with the late check out. It is a good option if you need a hotel in Porter. Not a convenient location but it worked perfectly for us!

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear kyle2225: Thank you for your very nice review of our property! We appreciate that you took the time to do this, and hope you stay with us again! Sincerely,

"My Go To Hotel in The Area"

5
24/07/2018

I have stayed at this location several times over the past year for business and this location consistently provides.great service, accommodations, and value. Lots of new shopping and restaurants in the area now that the freeway project is complete.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Ms. McConnell: Thank you so much for your awesome review of our hotel! We look forward to your visits and hope we continue to be your favorite hotel. Sincerely,

"Graduation stay"

4
28/05/2018

Went for my son's HS graduation ceremony. Very nice, breakfast was good, room was good, good location for the area i needed to be in. I would use this hotel again. Parking was a tad bit small. Pool and Fitness center were nice.

"Working vacation"

1
13/04/2018

I travel a lot in the Houston area in Best Western New Caney is one of the places I like to stay I feel safe there the rooms are nice and comfortable the staff is fantastic and it's in a great location to where I'm working

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Debbie R: Thank you for giving us such nice written comments, but you've scored us overall as a "1". We hope you'll give us another chance to "wow" you. Sincerely,

"Clean and comfortable beds."

5
10/03/2018

Clean, rooms, comfortable beds, good hot breakfast. Located by a mall. Only bad thing was figuring out how to get to the property. Roads in are confusing! Other wise everything else was very good. Would stay again.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Thank you for such an nice review! Everyone at the BEST WESTERN Inn and Suites - New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review, and love that you would stay with us again! Sincerely,

"Good Place"

4
06/01/2018

I came to New Caney to hang out with a friend for new years eve. Upon my arrival i was greeted nicely and warmly by the young lady that checked me in. I made it to the room and the room was nice and the bathroom was clean and ready. The night clerk was very nice and understanding as i had locked my hotel keys in my room a couple times. My buddy was drunk and the night clerk was very professional in answering questions that my buddy was asking.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear RobertbS65EK: Thank you so much for your very nice review! We were happy to host you and your friend. Sometimes, things like forgotten keys and drunk friends happen; we're glad we all made it through! We hope to see you again soon! Sincerely, Billy Patel General Manager

"Highly recommend New Caney Best Western Plus"

5
24/12/2017

Hotel stay was great with a very clean and comfortable room. It was very quiet overnight which is a real bonus for a location so convenient to Houston freeways. Breakfast was good and the staff was super!

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear garywM7176AU: Thank you so much for your awesome rating and review of our hotel! We really appreciate that you took time and effort to do this. We hope to see you again, soon! Sincerely, Billy Patel General Manager

"Long turn stay"

5
17/12/2017

This best Western is the best hotel I've stayed at in 2 years.. management and staff are helpful.. And this is absolute the cleanest hotel ever... Thank you Cathy for taking such good care of us in our time off need..

Billy P, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear sylviag698: Thank you so much for your kind words! We appreciate that you took time to leave us such a nice review. We've enjoyed having your family stay with us and getting to know you. You're now part of our BW family! Sincerely, Billy Patel General Manager

"This Hotel rocks and the staff rocks!"

5
29/11/2017

I have had to evacuate my home twice in 1.5 years due to flooding. This hotel and the staff have literally saved my life and sanity. This is my home away from home and I appreciate them greatly! They love and accept my dogs, and are extremely attentive to my needs. They have worked with me and FEMA on my various stays and have made my situation much more bearable.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear cherylhH9032XA: Thank you so much for your incredibly wonderful review! We love having you, Samson and Delilah any time you need us. You know we all love your fur babies! We hope you won't need us much longer, but you're always welcome, whether due to the weather or you just miss us! Billy Patel General Manager

"Pre-cruise stay for family of 15"

4
26/11/2017

Our extended family of 15 stayed here for one night after our previously scheduled hotel canceled our reservations due to housing of Hurricane Harvey victims. We had 4 rooms total (8 adults, 7 kids ranging in age from 5-12) and this hotel met our needs. We didn't utilize the pool or workout room. We did enjoy the breakfast prior to driving to Galveston for our cruise departure. In summary, it was a sufficient hotel with no real bells or whistles but it was clean and safe and if the need arose again, there would be nothing stopping us from staying here again.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear mthompson23710: Thank you so much for choosing to stay with us! We appreciate that you took the time and effort to give us a nice rating, and we'd love to have you stay with us again! We hope your cruise was awesome.

"Maybe for one night...but not more"

2
13/11/2017

Housekeeping was the worst ever, if you aren't around to chase them down for needed items: toilet paper, wash clothes, soap or willing to clean your own room and make your bed, go some place else. And I cannot remember ever staying in a room that did not have a hair drier. Except for towels, nothing was ever replaced.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Jane B: We are so sorry your stay with us was not to your satisfaction. We have credited 1000 Best Western Reward points to your account as part of an apology and for not recognizing your Gold status with BWR. We have also met with the Housekeepers for a review to ensure all areas of the room are cleaned/re-stocked each day. We hope you'll give us a second chance to do better. Sincerely, Billy Patel General Manager

"Excellent stay"

4
01/11/2017

Older hotel that is well cared for. Linens crisp and clean. Towels large and fluffy. Housekeeping gets 5 stars from us. Bkf is normal hot fare. Staff is friendly and professional. Stayed 3 nights. Problem....have to drive thru another hotel's lot to get to this one because of road repairs. Not a big deal.

Billy P, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear ommie7: Thank you so much for your nice review! We appreciate you taking the time and effort to post this. I'll pass along your comments to the Housekkepers. We hope to see you again, soon. Thank you, Billy Patel

"Excellent Staff!"

5
25/10/2017

We stayed here after our home was destroyed by Hurricane Harvey. We were here almost 2 months The staff Karen, Kim and Billy went out of their way to accommodate us and many others. It was clean and the staff friendly..would recommend to anyone!

Billy P, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Wayne Havens: Thank you so much for your excellent review of our hotel! We really appreciate it. We enjoyed having you stay with us, and we hope you know you're welcome back any time you need to get away!

"Nice inexpensive hotel with a few challenges"

3
25/10/2017

Hotel and room was clean and well maintained. Full breakfast offered a good variety of choices. Staff was friendly and helpful. There were some challenges. This is a non-smoking hotel, but not all guests cooperate with that. The result can be a room that has lingering cigarette odor despite the best efforts of the housekeeping staff (and they really did try). WiFi was good when it worked, but was frequently unavailable until someone could be found to reset the equipment. Parking capacity is inadequate when room occupancy is high. Hot water in lavatory must run quite a long time before it gets any hotter than lukewarm. The business center computer has two work rooms, but only one of them has a computer. The computer is running an obsolete version of Windows on fairly old hardware.

Billy P, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Arthur G: Thank you for your nice comments! We're sorry you had some difficulties, and thank you for telling us about them. And thanks for the understanding and compliments! We take you comments seriously, and are currently addressing the WI-FI and Business Center issues. We'd love to see you again, to see the improvements!

"New Caney"

4
11/10/2017

Quiet rooms with nice decor. A little difficult to get to as you have to drive through another hotels parking lot to get to this hotel. Staff was helpful when explaining the breakfast hours and I told them I would be leaving 2 hours before the start of breakfast they made a grab and go bag for me which was very nice. Nothing close by for meals but within a 10-15 minute drive for fast food or about 20 minutes for nicer dining. One downside was the shower head which pointed straight down from about 7 feet overhead and 2 feet from the front of the tub.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear E8203UWdavidh: Thank you so much for taking the time to leave such a positive review. We really like how much you appreciated the "Grab & Go" service we provide. I will speak with Housekeeping about the shower positioning. Please come back and visit us again soon!

"Great Room, Great Price... exceptional Staff"

5
29/08/2017

I will definitely stay in this hotel on future trips to the area. Great Rooms, Reasonable prices and the Staff was Exceptional. Very personable and helpful! The fact that I will stay here on future trips is a testament to the overall value. Had I been dissatisfied I would simple move to another Hotel next time....

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Kennethw212: Thank you so much for giving us such an awesome review!! We really work hard to impress new guests, and I'm so glad you've let us know we succeeded with you. We can't wait to see you again!

"Best Western Plus New Caney Inn & Suites"

5
14/08/2017

This is our go to place when we come to Kingwood to visit our kids. Very clean, very comfortable and reasonably priced. Has all the amenities you would ever want in a hotel and is extremely quiet back off the freeway. The breakfast is easy and the service of the staff is always friendly and warm. Never an issue or problem, only relaxed good place to stay when we are in the area.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear W5580TMmichaelp: Thank you so much for your awesome review of our hotel! We always enjoy seeing you and your family, and hope we will, again, soon!

"Great people friendly staff"

5
10/08/2017

I stayed three days and Karen Mobley was the person that made me feel at home. She is the friendliest person I have ever ruin into at any hotel. I would recommend staying just so you get to meet her. overall a gest stay

Billy P, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Loecken1981: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN New Caney Inn and Suites takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. We look forward to seeing you again, soon!

"One of the Best I have stayed at."

5
06/08/2017

This Best western was in an awesome location. It was quiet and literally amazing. When I arrived the lady that checked me in was so sweet and made sure that I was at home. The set up here was beautiful. The lobby layout was awesome. The rooms were comfy and well designed, but the beds were to die for best beds at any Best Western that I have ever stayed at. Breakfast was the usual awesomeness like most Best Westerns with anything you could possibly want to eat. They had a swimming pool, exercise room, and just about anything else you could want and or need. They even had guest laundry. I recommend this Best Western to anyone I. The area that wants the high quality of a professional hotel. Thanks Best Western for an amazing experience with friendly faces.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Jonpaul21002100: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN New Caney Inn and Suites takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. We look forward to seeing you again, soon!

"Excellent choice /value"

5
03/08/2017

This Best Western PLUS was a great find. Room looked great, and property is well maintained. Surprised to get this quality experience for such a reasonable rate. Only wish pool was opened before 10am to take full advantage.

Billy P, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear DianewX3529KS: Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. We will consider changing the morning time of the pool. We hope you come back and visit us again soon!

"Very quiet and clean"

5
30/05/2017

We stayed at the hotel as it was near our son's home. We were there to attend the graduation of our youngest grandson. The room was large enough to accommodate the visiting family for quiet conversation and offered a gathering spot before setting out to dinner and the ceremony. Even though we were next to the ice machine and across the hall from the elevator, our room was exceptionally quiet. It was well appointed and the included breakfast was very reasonable for this type of facility. Would stay here again.

"The best hotel out of the 1500 plus hotels that I've stayed at !!"

5
17/05/2017

Excellent exterior appearance, knowledgeable, professional staff. The rooms are clean and comfortable and have everything to make being away from home as easy as possible! The pool and hot tub are very clean and well lit. The business center is nice and comfortable . The breakfast area is very clean and spacious with a large selection of items. Check-in is a breeze. The surrounding area has lot's of restaurant's and shopping stores. Very quiet and safe location. Thanks, JB.

Billy p, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear F1753QQjamesb: Thank you for your awesome review!! Everyone at the Best Western Plus New Caney Inn and Suites takes pride in their work and it shows by how pleasant our customers are. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We hope to see you again, soon.

"Great Choice"

4
08/05/2017

Hotel was clean and staff was very friendly. The bed was comfortable and the breakfast was excellent. Lots of choices and very filling. Loved the waffle maker and the bacon was excellent. Towels were big and fluffy and the shower had a wonderful big shower head and great water pressure.

"Great sleepover!"

5
07/05/2017

We stopped in on our way to Galveston. This place is the last stand of the place my wife n I used to call home. The area is growing so fast and the lil things we used to love n cherish as well as the people are changing. Best Western New Caney TX and Billy's team are now our family n our home away from home.

Billy p, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. This area IS changing quickly, and we are so excited we're now your new "home away from home" as you come further explore the changes! We are looking forward to seeing you again. Thank you,

"Wake Up House Cleaning Staff!"

3
06/05/2017

The room was in good condition and the A/C worked great. In this day and age I'm puzzled why their TV programming is not HD. The signal coming in was, but for some reason the tv wasn't set up to use that signal. Biggest issue this stay was used soap both by the sink and in the shower. What the hell?! Oh, and a half empty water bottle by the bed. Terrible.

Billy p, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Deke: Thank you so much for taking the time to share your experience with us. I am glad the room was in good condition, and that the A/C worked well. I am sad to learn that your stay was not enjoyable in regards to the HD TV and the housekeeping issues. Your comments on our housekeeping are duly noted and have already been passed to our housekeeping manager to make this these issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us. Thank you, Billy Patel General Manager

"Short stay"

3
01/05/2017

Nice hotel but TV's are too small and curtains need to cover windows. Got a nice sleep except for the sun coming through the window. Hotel should have easier access. I have stayed there before and will use them again.

Billy p, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear C4866AFmarkb: Thank you for staying with us again! We appreciate when guests become "regulars". I am sorry you were awakened by the sun in your face. I hate that, myself! The curtains DO close; the Front Desk attendant would be happy so show you how on your next visit. We are scheduled to upgrade the TVs soon. Access to the Hotel will be hampered until the next segment SH99 is completed. Construction is slated to begin later this year. We're very glad to see that you'll be back to see us! Happily, things will be better next time.

"Great over all. Will use again."

5
16/04/2017

We always use this hotel every year for an anual convention we have. The hotel and rooms are always clean. Nice pool. The rooms are spacious. Is quiet most of the time. No complains. I recommend this hotel for a family ot business trip.

Billy p, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear T2085MOmarcelom: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay and keep coming back! We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you for the next convention!

"Nice Stay in BW"

4
12/03/2017

My wife and I recently stayed here in preparation for an interview she was a part of nearby. The inn is a little tricky to access due to ongoing construction just off of US 59/69 and the new Grand Parkway intersection. We saw the LaQuinta, and had to double back to find it, as it sits next door. The property appeared new and was nicely decorated. We arrived late (10 PM) and were greated and treated kindly. Our room was on the second floor away from the highway. The thing we noticed was that the ceilings were very high throughout the property, and the room was larger than most places of similar rating in which we have stayed. The bed was very comfortable, we had plenty of hot water in the bath, along with nice towels. The room, as well as the rest of the property, was very clean. We did find the noise level a little higher than we expected - hearing a lot of slamming doors and a nearby train several times during the night. It reminded me a little of the movie "My Cousin Vinny" when I heard the train for the second time. There was ample parking, and the location felt very secure, though a little difficult to locate. We found the breakfast decent, with pre-cooked eggs, tasty link sausage, biscuits and gravy, and do-it-yourself waffles. The breakfast area was not crowded during our stay, and there was ample food to sample. While the nearby development is still mostly under construction, we did catch a bite at the Panda Express, and also noticed a Chili's restaurant too. There is shopping in the new center just across 59. We were a little put off by the noise level, but the hotel is a nicely built property with a friendly and efficient staff. Breakfast was average in quality and we felt safe. It was very convenient to my wife's interview in this growing area. We would likely stay here again.

"good enough"

3
10/03/2017

Our stay was fine. Its best to book on-line when possible as you will get a cheaper rate, this was a last minute decision to pull over in the middle of the night rather than continue the last couple hours home. Personally I think the rate you pay as a walk-in is too high, but I paid it. I guess people like me will keep those rates where they're at, lol. Room and bed was comfy, shower was broken, not an issue for us as we were so close to home didn't care if we all got showered before we left, staff was ready to take care of it for us while we were there but asked them to worry about it after we left. Everyone we encountered was helpful and professional.

"Good location for access to freeways"

4
21/02/2017

Nice, clean, new and well operated. Nothing fancy but nice and clean and seemingly secure. A wide choice of restaurants are near but none within walking distance. I would stay there again. This was a last minute booking and I was pleased with the value and staff.

Billy p, General Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear cred1492: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review, and hope to see you again soon!

"Most experienced, professional, knowledgeable staff that I've encountered at any hotel ever!! Customer 4 life"

5
26/12/2016

I have never experienced one hotel that had it all!! Knowledgeable, professional, curtious staff , great rates , clean rooms , excellent breakfast selection. The hotel manager's name is Billy , he goes above and beyond to help his guests, front desk staff is a reflection of great management. Out of all of the hotels that I've stayed at in the past two decades, this was my best experience to date. I don't normally give reviews but it would be doing a real disservice to the staff at this location to not brag about my excellent experience here. These people made staying in a hotel away from family and friends during xmas pleasurable. There are hundreds of options when choosing a hotel to stay at , but I guarantee if you choose this property, you will get much more than you expect or pay for. Top notch staff from the management to the housekeeping, 10 out 10

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear F1753QQjamesb: Thank you so much for your incredibly nice review! Everyone here at Best Western Plus Inn and Suites - New Caney takes pride in their work, and it shows by how pleasant our customers are. We are very appreciative of anyone who takes time to leave a friendly review. We look forward to your next visit with us, and hope we see you soon! Sincerely,

"out of the way but worth it"

5
03/12/2016

Hotel is located under the new grand parkway and is a little hard to get to right now.Hotel was clean and quite.people at the desk at check in and check out very nice. next time i am in that part of the south i will stay there again.

Billy p, Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Thomas A: Thanks so much for writing such a nice review. Yes, the Grand Parkway is an awesome addition to this area, and can be a bit challenging to maneuver. We are glad you figured it out! We thank you for your kind comments, and look forward to seeing you next time you're in our area.

"Good Hotel"

4
17/10/2016

Good price, clean hotel and rooms! Enjoyed our stay. The staff was very kind and helpful. Only had one minor problem during our stay and it was probably because of a new employee. This was our second stay here and we willl be back!

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Thank you for such a nice review! We enjoyed having you stay with us. I do apologize that you had an issue, and I appreciate your attitude about new employees! We hope you do come back and see us; we will strive to ensure a better stay on your next visit. If you have other comments/concerns, please call us at 281-354-7222.

"The best hotel in Texas!"

5
14/10/2016

I love staying at this hotel, staff is super nice and rooms are very clean! From check in to check out always treated with respect and hospitality. Highly recommend this hotel to anyone travelling through the area.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Ramona B: Thank you for your glowing review!! Thank you for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than seeing you again We hope to see you again soon! As always, if you have any other concerns/comments, feel free to call us at 281-354-7222.

"Good pet hotel if you like smell and like to be licked"

1
14/09/2016

First of all the smoke free hotel has a smoking pit next to entry door that forces non smokers to enter non smoking hotel through a cloud of smoke. Employees were smokers. Secondly, our room was not cleaned the second night we were there which is okay. Thirdly but most importantly pets jumped up and licked me in elevator. The smell was horrible, I thought I was going to throw up in the elevator. When I told desk clerk, called 800 number and spoke to general manager, no apology, no correction and no refund offered. "This is a pet friendly hotel." was the pat answer. So pets and smoking are more important than guests. Pit bulls, smelly dogs in elevator...jumping and licking REALLY!

"Great Place to Stay"

5
06/07/2016

This should be rated as the #1 Hotel in New Caney. Overall appearance is excellent- from looking outside to the rooms. Attention to detail on cleanliness as well as exceeding customers expectations. Pet friendly. We were impressed from the minute we entered the hotel from the reception at the desk and it just kept getting better during our stay. Rooms are very clean as well as the common areas. Breakfast area clean, good food and kept up by attendant. Pool was great. Definitely would stay here again as well as recommend it to others to stay as well.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Jayhawk79424: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us! We strive to make you feel at home when you are with us and it sounds like you think we succeeded. We hope to see you again soon!

"Glad we stopped here to rest!"

5
13/06/2016

They exceeded our expectations with the quality and comfort of the rooms. The gym was small, there wasn't a lot of equipment to work with, however, you can definitely get your cardio done. We wish all places had a later breakfast hour but other than that, we really enjoyed my stay.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Ana G: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. We strive to make you feel at home when you are with us. See you again soon!

"Home away from Home"

5
12/06/2016

Talk about a place that make you feel welcomed. This place is it. No, this place don't have posh, uber luxurious accommodations or room service but they are friendly and accommodating. We started using them back in 2012 and they still have our votes of the 'Home away from Home' hotel. Check in is fast and check out is faster. Breakfast is hot and enough. Fruit fresh and selection plenty. If you're looking for a hotel to stay at from the Cleveland to Humble area out to even Conroe then this would be, and is, at the TOP of our list.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Mike P: Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It's a delight to know that you thoroughly enjoyed your hotel, breakfast and staff. Please come back and visit us again soon!

"Pet friendly savior."

5
29/04/2016

We were displaced due to flooding and they helped us in every way they could. Great staff and clean rooms. Very happy with our 3 day stay. Karen was fantastic at the front desk. We stayed as a emergency, but would love to go back to just relax.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Doyle B: Thank you for such an incredibly nice review! We were so glad to be able to assist you during a very stressful time! We are appreciative of anyone who takes time to leave a friendly review and love that you want to come "just visit". You and the dogs are still welcome anytime.

"Very nice hotel"

5
18/04/2016

This hotel seems to be relatively new. It was extremely clean. I would recommend anyone traveling to the New Caney area to use this hotel. The staff was very helpful even at 3:30 AM when several of the parents of our ball team checked in.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN New Caney Inn and Suites takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review, and hope to see you again soon!

"A night in Hell"

2
15/03/2016

The AC was set to no lower than 75 and the room was hot. I went to the front desk twice and had to wait for the clerk to return from a smoking trip outside by the pool. Food was burned at 4:30 am and set the fire alarm off. Guests were in panic. Nobody came to say it was a false alarm. The fridg made a constant noise.

Billy p, Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Sandra Y: Thank you so much for taking the time to share your experience with us. I am so sorry to learn that your stay was not enjoyable. Your comments on the air conditioner, the desk clerk smoking, the fire alarm issue and the fridge have been duly noted. All air conditioners in the room are able to be set to as cool as 60 degrees. The clerk wasn't just smoking; she was re-filling the pool and taking a break. I've spoken with the cook and reviewed proper cooking techniques. We followed our Emergency Procedures regarding the alarm; guests who called the Front Desk were notified it was a false alarm. I do apologize for the rude awakening. The refrigerator has been serviced. We hope that we will have the opportunity to WOW you during your next stay with us.

"Good for the Money "

3
07/03/2016

Overall it was a pleasant stay. Breakfast was better first day. Gravy and French toast sticks from hot bar not cooked properly the 2nd day. The room was clean but they failed to stock the facial tissue both days. Had to ask for a box as my wife had a cold. The toilet lid top was also broken. The manager was responsive when I asked for the tissue and asked my room number.

Billy p, Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Desparado58: Thank you for taking the time to review our hotel on TripAdvisor. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I want to apologize for your less than pleasant breakfast experience. The staff will be made aware of the shortcomings you mentioned above. We continue to make improvements to our breakfast menu and, if given the chance, hope to provide a hassle free and delicious meal. You should have been provided with a new box of tissues without asking for them. I'm not sure why a broken toilet lid was in the room, but that issue will also be addressed. Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. We are taking a look at all of the items you mentioned into consideration and are working on a plan to improve our hotel. Again, I apologize about the inconvenience and hope to provide a better experience in the future.

"Great Place to Stay with Great Breakfast"

5
15/02/2016

Whenever we visit our niece, the Best Western New Caney Inn and Suites is our top choice. The staff is super friendly. The rooms are clean. The breakfast is always great and the breakfast area is always clean. This hotel is a no brainer if you're traveling on a budget and want a quiet place to stay. No complaints.

Billy p, Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear James A: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

"Sleep Good!"

5
03/01/2016

Great beds with comfy mattresses, a welcome respite from the guest room futons that we'd been sleeping on in our family stay. Impeccably clean bathroom (I check), a good breakfast to start the day. Our usual reliable best western experience.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Terry B: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us. We strive to make you feel at home when you are with us. We hope to see you again soon!

"Rodeo Trip"

4
01/01/2016

The Best Western had clean comfortable rooms close to highway. Nice places to eat a short drive away. The staff were friendly and front area was very clean. The breakfast was good with enough choices to start your day.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear SlowPokeIn: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn and Suites - New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you feel a part of our family now! We hope to see you again soon!

"Staff"

5
21/11/2015

Staff very pleasant and helpful. They helped me correct a mistake I mad with my reservation through the internet. It could have cost me the price of one night but they corrected it for me when they did not have to. Thank You!

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Riley-Deborah P: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so glad we were able to help resolve your travel problems. We strive to make you feel at home when you are with us. We hope to see you again soon!

"WONDERFUL!"

5
15/11/2015

I absolutely love this hotel. It is nice and comfortable, including the staff! Karen is an amazing employee and is very outgoing and makes you feel comfortable! I love staying here and getting to see her face when I check in, we chat for a long time and she makes me smile! The cleanliness is wonderful and I love that they offer food 24-7 in a little shop. Overall a wonderful place.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Courtney: Thank you so much for taking the time to write such a great review about us for all future travelers to read! We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. We hope to see you again soon!

"Stay"

5
26/10/2015

The hotel was very clean and comfortable. The hotel actually looks like the pictures. Will be staying their again, and staff was very nice too. Bed was very comfortable, had a nice work out room, even had a pool, and breakfast bar. Rooms were very large in size.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Kandy P: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us, and hope to see you again soon!

"Owner"

1
23/10/2015

Horrible customer service after spending obscene amount of money having our employees stay there. Our company will not be recommending this hotel to anyone due to bad customer service. Jeff is the employee whom argued, raised voice, and gave horrible customer service.

"Best Western-New Caney"

5
26/09/2015

Overall a great hotel with a friendly and helpful staff. This location is conveniently located for my needs to the areas in which I work. The rooms are nice, comfortable, and well furnished. This hotel has always been very quiet and the beds are very comfortable.

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn and Suites - New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review, and we hope to see you again soon! General Manager 281-354-7222

"Nice hotel, no smoking!"

5
19/09/2015

nice clean hotel. North of bush international airport. No smoking hotel. I love this. People are super nice. No problem getting an early check in. Good air conditioning. It is hard to find anything wrong.

"Pretty, quiet hotel"

5
19/09/2015

I was totally satisfied. All the staff were professional, helpful and friendly, the rooms and hallways were attractive, the setting was quiet and peaceful. My only complaint is with the GM "breakfast," but that is not really the hotel's fault. It is the adulteration of our nation's food supply by unscrupulous, uncaring people.

"Very quiet"

5
15/07/2015

great stay if business is new New Caney, Kingwood or Porter. Very quiet and several restaurants to choose from within 15 minutes. Accessible from US Highway 59. Staff was very friendly and helpful for dining suggestions

Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review
Dear Richard E: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn and Suites - New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review, and we hope to see you again soon!

"Will not stay there again"

1
19/06/2015

If you plan on checking in early, do not stay here. I stay in Best Western on a weekly basis. I always check in around 6 am and not once have any of them charged me an early check-in fee. They told us it would be $50 to check in early. When we asked why, the guy said "well we have to charge to check in early, we usually charge an entire day but I'll only charge you $50." He felt as if he was doing us a favor. We stayed anyways, huge mistake. Definitely will not be going back to this location.