Best Western Plus New Caney Inn & Suites

I truly enjoyed my stay at your hotel. The staff was welcoming, professional, and attentive, making me feel valued from check-in to check-out. My room was clean, comfortable, and well-maintained, and the overall atmosphere was relaxing and inviting. I appreciate the excellent hospitality and outstanding customer service, and I look forward to staying with you again in the future.

I have been staying at Best Western Hotels for over 40 years and have grown to expect a certain standard. The New Caney Hotel has met and exceeded that standard every stay. I stay there exclusively when I travel to that area to visit my son and granddaughter in Kingwood and would not think of staying anywhere else.

DO NOT STAY HERE!!!!!! We checked in, left with family came back, turned on the light, as soon as we stepped in there was a roach on the floor. There were roaches everywhere!!! Inside shoes, inside suitcase that was on the table. They all scattered under the chair. Most roaches I have seen in my life and disgusting! I could not get pictures of the roaches in the suitcase or on the floor because the scattered to fast.

Super comfy bed! Clean comfortable room! Super friendly and helpful staff! Alyssa at the front desk was so friendly and helpful!

Really pleased the friendliness at the front desk ,rooms clean ,shower had what I needed ,towels were big

Excellent customer service, good and quiet at night, had many things available we didn't use like, gym and pool

I arrived to a very clean property that was well maintained- I checked in with Karen and she was very nice and friendly- I left to work and cameback and was greeted by the night desk clerk Eddie- I very appreciated that they were friendly and could tell that they both cared about their jobs- good employees like this are hard to find! My room 204- was clean and spacious- My bed was comfortable and I appreciated that there was a desk area to sit and do my work at! Warm shower and a microwave and tv all worked well! Parking lot was always well lit and seemed safe enough to where I didn't have to unload my vehicle like to do in some hotels. Thank you staff for making me feel at home!

This hotel is clean, nice, and comfortable. The rate/price is not bad. Customer service is excellent. Mr Bill Patel is a very nice and friendly guy. Breakfast is fine., I will be back again and will highly recommed to my friends. Thanks. Tet Griffin, Texas

We have stayed at this hotel for the last 4 years while down in the area for my sons kart racing. Has always been pet friendly until this last visit. Drove 4 hours only to find out they are no longer allowed. Due to that we had to pay an additional $250 because there were no other rooms available in the area due to the regional race we were there for. WILL NOT be staying here in the future

There's really not a lot to say. The staff was friendly and helpful. Breakfast was good with a nice variety. No issues and no complaints at all from start to finish. I will definitely stay here again.

Cross country road trip, tired, achy, and just wanting to go to bed. We walked in to the front desk and was greeted by Karen She was so welcoming, personable and helpful. It made us forget the condition we were in. Can't wait to see the place after they're done with all the upgrades.

The ac was so loud we were unable to sleep . I asked for a quiet room and was given the top floor upon arrival .When checking out I told the clerk and was informed they were working on maintaining them however the top floor had not been done .I will look for another best western in future bookings.

We have reserved the handicap accessible room with an adjoining door the last 2 visits. This has made traveling possible for my mother in law who is in a wheelchair. She has her privacy but the adjoining room gives us peace of mind that we can care for her if needed.

Oh, rows day was enjoying it. We had a lot of fun and thanks. We would love to come back again. We have season passes to the waterpark so most likely rupees in again we got for moms and everybody enjoyed accept. It was no complaints.

Struggled to keep the room to a conditioned level suitable to sleep without sweating. Had to leave door open and borrow a box fan. Staff uneager to assist anyfurther than giving 10% off for the night stay. Rooms were avalible to book online for higher end rooms but service staff claimed were not avalible. Carpets and rooms definatly need a overhaul or a cleaning at a minum.

This is a very nice hotel. The location is located behind another hotel so is not as visible as it deserves. The hotel is very clean, beds comfortable, plenty of towels, shampoo, soap, and other amenities are available. The breakfast is good. The front desk employees (Karen) are very helpful and friendly. We will stay there again.

The stay was a very nice one at a nice property in New Caney, Texas! I love the location right off the 59 Highway South Loop in New Caney (Houston) Texas area. The property was a little tricky to find at first but was conveniet.

Enjoyed my stay here. Hotel tucked away behind another hotel right off the highway yet very quiet. Almost seems secluded. I liked it. Felt safe. Also close to everything I wanted to do and by close I mean less than 3 MI. I would definitely stay here again. Traveled with two dogs everything went very well

Very welcoming and accommodating. Clean and comfortable. Front desk was very helpful. Relatively quiet. Appreciate the location being a bit further off the highway. Would recommend and would stay here again.

No construction has been going on here for about five years. Certainly not the fault of the hotel. There should be some disclaimer or notice of the correct way to enter the hotel from the freeway. We wasted precious hours hunting alternate routes

Every time I stay here I am met with nothing but kindness and patience. The price for the service you get, I consider a steal. It's a clean hotel with absolute amazing service. Oh and they have a wonderful breakfast in the morning!

Everything clean and staff was pleasant. This is our second time at this hotel because we know it's actually clean. I also felt very safe and it's so close to everything. We have stayed here twice in the last two months.

This hotel appears to be fairly new, staff was very friendly, room was very clean, and the rate was fairly cheap. It was a little tricky to get to because while driving down the feeder road, it says you have arrived. You see a sign, but have to turn and then go through another hotel parking lot to get to the actual hotel. Other than that, it was a nice, clean hotel.

Do yourself a favor and choose this hotel over the La Quinta which is next door. I have stayed at both and this one is way more comfortable and clean and rooms are spacious. Laquinta is the worst experience ever.

Pictures on line looked like a nice place. We got to the room pretty late at night and missed it because it's in the back parking lot of another hotel with no sign. Noticed right away the room was dirty. The paper off a breakfast muffin on the floor, trash behind the nightstands when I went to plug in the phone, and BLOOD on the toilet paper dispenser. (We first thought it MIGHT be rust, but the second day I wiped it with a makeup wipe, and it was definitely blood.) Gross!! Lots of other small things. I was told the cleaning staff was gone for the night. The room was 80 degrees, and we thought maybe the AC hadn't been on and that it would cool through the night, but it only got down to 75. So the next morning we leave to go down stairs and tell the manager, and we realize that the door doesn't latch. When you shut the door, it looks closed, but you can just push on it and it comes open! No key required! So we go down stairs, eat the subpar breakfast, and tell the manager. She tells us that the building is settling and that lots of the doors have that issue, and they really haven't been sure what to do about it. She doesn't apologize or act too concerned, but says she will send someone up to address the issues wile I am gone to work during the day. So I have to go upstairs and get all my valuables out of the room, and now I am late for work. Come back early that evening. Bed has been made, but all the other trash and blood is still there. Door still pushes right open. AC is at 79 degrees and blowing warm air even though it's set on 60. I call and ask for a manager, but am told there isn't one at work right now. This girl was really sweet, but acted like she couldn't help me. I basically told her I knew this wasn't her fault, but I wanted my money back for the remaining nights and that I was leaving. She called a manager and made it happen. We went next door and they said that they get people who come over from next door all the time complaining about that place. Complete disappointment and pain in my butt. Ended up at the Courtyard a couple exits down for $7 more a night.

this was a nice hotel to stay in the parking was good and the breakfast was hot. Rooms were clean and the staff was excellent. the lobby was clean and nicely appointed. The rooms were large and comfortable

We stayed for a night at this hotel. Very clean, the bed was comfortable, and the room was really big. We will definitely stay here again the next time we're in town. Breakfast would have been offered but due to the covid 19 it was a no go.

I usually stay at this hotel when I go to Houston. The rooms are nice, but the front desk team is friendly and great.The breakfast has a good assortment and the hot food is hot. Nice place to stay. The only problem at this time is the work being done to extend the Grand Parkway which causes a little trouble getting in and out or the hotel. However, I feel this may be resolved once the construction is complete.

Highly recommend this location to anyone in the North Houston area. It's right off I-69 and is a quiet location within 5 minutes of restaurants and fast food locations. I have been staying here since 2015 and the service has always been fast, friendly, and helpful.

High ceilings and spacious. This may be the best maintained hotel I have stayed in for a year or so. Great shower pressure and everything works: A/C, shower, toilet etc. Inexpensive high value. We will be back with our dog again. Little bit of an outlet shortage.

This Hotel was the nicest one on my trip. I stayed in 3 different BW Hotels this trip and this one was the best all the way. Staff very friendly and helpful and will stay there again next time in town.

We stay at this particular Best Western Plus fairly often. It's clean & very nice. The staff is so polite. And the breakfast is so delicious & they serve it beginning at 6 a.m. Remember, you have to drive through the LaQuinta to get to this place, but it is totally worth it. Great price and very nice stay.

This hotel is beautiful. Very nicely maintained and Mr. Billy was great. Breakfast was enough for us. Clean rooms and I love the high ceilings. I strongly recommend this location to everyone. The gym was small but I just needed to walk and that was just perfect.

We have been coming to this Best Western for years. The staff has always been wonderful, the breakfast is great and the rooms have always been so clean. There is some construction around the area, but don't let that stop you - it is worth a little detour to get to this place.

With all the construction in the area it's a challenge to find them (behind La Quenta) once I got there it was very nice. Hidden from the freeway there was not noise except for the kids upstairs that the manager handled within minutes!!!! Texas shaped waffles! YUM & lots of channels on the TV. The hot tub is COLD, but the place is VERY CLEAN & the beds dreamy, sheets just the way I like them, soft and very clean!

Everything was excellent except for a few things like not enough towels or the fact that the road is in construction but they did not really affect my decision of staying in this hotel in the future.Everything was clean and tidy, no noise, pool was cool and clean, friendly staff, nice breakfast!!

Hubby and I were in town for a car show and to visit relatives. Hotel was clean, staff was pleasant, room was quiet, bed was comfy, and breakfast was good. I was even able to stream Netflix on my iPad without any buffering. The only downside to the stay was the highway construction which made it difficult (sometimes even scary) to get to the property, but that wasn't the fault of the hotel. We managed to find alternate routes which didn't have the traffic, so that was good. We will be returning next year to the same car show and will definitely stay here again.

The room was very clean and comfortable. I was worried about noise from the highway, but it was very quiet. The staff were very helpful and breakfast was good. Love the waffles. The work out room was comfortable and had great equipment.

Best Western in New Caney is always a great value. Hotel is clean and modern and the staff is very friendly. Everyone I met went the extra mile from the Manger to the desk clerk as well as the cleaning staff.

Great hotel, friendly staff, smooth check-in and out. Breakfast was simple but good, overall great hotel and staff. Roads are under construction, so it was tricky trying to get to the hotel, but once you see how to get there, its not too bad.

The only posible negative thing I can say about this property is that they share a parking lot with the La Quinta next door. But in thier defence, there is a lot of construction going on around the area and some of the State is currently using parts of their property for the construction.

Hotel was clean and nicely appointed. A bit hard to get to due to some highway construction. After getting to the parking lot the first time, it was easy finding the way in and out. Had the room next to the elevator and was NEVER disturbed. Very quiet room, clean and well kept. Karen, Manager, was great and great help to everyone. Would recommend to anyone?

Very nice to come to at the end of the day.Hot bath ,cold air, and a soft bed recharges me for the next days work.Easy off and on to the freeway.Lots of shopping and an assortment of different restaurants and foods to choose from.

This Best Western Plus is extremely clean, quite, breakfast is served on time, hot is hot, cold is cold. The usual hotel breakfast but served much more appealing. Karen was helpful. Room smelled very clean and was. Quite too. A little hard to get to due to construction but worth the price and feel.

We were flying out of Houston the next morning and this Best Western is close by. Friendly staff, clean facility, and good location. A little hard to find, but well worth it. The breakfast was good and we enjoyed it.

We stayed here one night because it was close to family. Clean, quiet and nice beds and breakfast. The staff was friendly and accommodating with the late check out. It is a good option if you need a hotel in Porter. Not a convenient location but it worked perfectly for us!

I have stayed at this location several times over the past year for business and this location consistently provides.great service, accommodations, and value. Lots of new shopping and restaurants in the area now that the freeway project is complete.

Went for my son's HS graduation ceremony. Very nice, breakfast was good, room was good, good location for the area i needed to be in. I would use this hotel again. Parking was a tad bit small. Pool and Fitness center were nice.

I travel a lot in the Houston area in Best Western New Caney is one of the places I like to stay I feel safe there the rooms are nice and comfortable the staff is fantastic and it's in a great location to where I'm working

Clean, rooms, comfortable beds, good hot breakfast. Located by a mall. Only bad thing was figuring out how to get to the property. Roads in are confusing! Other wise everything else was very good. Would stay again.

I came to New Caney to hang out with a friend for new years eve. Upon my arrival i was greeted nicely and warmly by the young lady that checked me in. I made it to the room and the room was nice and the bathroom was clean and ready. The night clerk was very nice and understanding as i had locked my hotel keys in my room a couple times. My buddy was drunk and the night clerk was very professional in answering questions that my buddy was asking.

Hotel stay was great with a very clean and comfortable room. It was very quiet overnight which is a real bonus for a location so convenient to Houston freeways. Breakfast was good and the staff was super!

This best Western is the best hotel I've stayed at in 2 years.. management and staff are helpful.. And this is absolute the cleanest hotel ever... Thank you Cathy for taking such good care of us in our time off need..

I have had to evacuate my home twice in 1.5 years due to flooding. This hotel and the staff have literally saved my life and sanity. This is my home away from home and I appreciate them greatly! They love and accept my dogs, and are extremely attentive to my needs. They have worked with me and FEMA on my various stays and have made my situation much more bearable.

Our extended family of 15 stayed here for one night after our previously scheduled hotel canceled our reservations due to housing of Hurricane Harvey victims. We had 4 rooms total (8 adults, 7 kids ranging in age from 5-12) and this hotel met our needs. We didn't utilize the pool or workout room. We did enjoy the breakfast prior to driving to Galveston for our cruise departure. In summary, it was a sufficient hotel with no real bells or whistles but it was clean and safe and if the need arose again, there would be nothing stopping us from staying here again.

Housekeeping was the worst ever, if you aren't around to chase them down for needed items: toilet paper, wash clothes, soap or willing to clean your own room and make your bed, go some place else. And I cannot remember ever staying in a room that did not have a hair drier. Except for towels, nothing was ever replaced.

Older hotel that is well cared for. Linens crisp and clean. Towels large and fluffy. Housekeeping gets 5 stars from us. Bkf is normal hot fare. Staff is friendly and professional. Stayed 3 nights. Problem....have to drive thru another hotel's lot to get to this one because of road repairs. Not a big deal.

We stayed here after our home was destroyed by Hurricane Harvey. We were here almost 2 months The staff Karen, Kim and Billy went out of their way to accommodate us and many others. It was clean and the staff friendly..would recommend to anyone!

Hotel and room was clean and well maintained. Full breakfast offered a good variety of choices. Staff was friendly and helpful. There were some challenges. This is a non-smoking hotel, but not all guests cooperate with that. The result can be a room that has lingering cigarette odor despite the best efforts of the housekeeping staff (and they really did try). WiFi was good when it worked, but was frequently unavailable until someone could be found to reset the equipment. Parking capacity is inadequate when room occupancy is high. Hot water in lavatory must run quite a long time before it gets any hotter than lukewarm. The business center computer has two work rooms, but only one of them has a computer. The computer is running an obsolete version of Windows on fairly old hardware.

Quiet rooms with nice decor. A little difficult to get to as you have to drive through another hotels parking lot to get to this hotel. Staff was helpful when explaining the breakfast hours and I told them I would be leaving 2 hours before the start of breakfast they made a grab and go bag for me which was very nice. Nothing close by for meals but within a 10-15 minute drive for fast food or about 20 minutes for nicer dining. One downside was the shower head which pointed straight down from about 7 feet overhead and 2 feet from the front of the tub.

I will definitely stay in this hotel on future trips to the area. Great Rooms, Reasonable prices and the Staff was Exceptional. Very personable and helpful! The fact that I will stay here on future trips is a testament to the overall value. Had I been dissatisfied I would simple move to another Hotel next time....

This is our go to place when we come to Kingwood to visit our kids. Very clean, very comfortable and reasonably priced. Has all the amenities you would ever want in a hotel and is extremely quiet back off the freeway. The breakfast is easy and the service of the staff is always friendly and warm. Never an issue or problem, only relaxed good place to stay when we are in the area.

I stayed three days and Karen Mobley was the person that made me feel at home. She is the friendliest person I have ever ruin into at any hotel. I would recommend staying just so you get to meet her. overall a gest stay

This Best western was in an awesome location. It was quiet and literally amazing. When I arrived the lady that checked me in was so sweet and made sure that I was at home. The set up here was beautiful. The lobby layout was awesome. The rooms were comfy and well designed, but the beds were to die for best beds at any Best Western that I have ever stayed at. Breakfast was the usual awesomeness like most Best Westerns with anything you could possibly want to eat. They had a swimming pool, exercise room, and just about anything else you could want and or need. They even had guest laundry. I recommend this Best Western to anyone I. The area that wants the high quality of a professional hotel. Thanks Best Western for an amazing experience with friendly faces.

This Best Western PLUS was a great find. Room looked great, and property is well maintained. Surprised to get this quality experience for such a reasonable rate. Only wish pool was opened before 10am to take full advantage.

We stayed at the hotel as it was near our son's home. We were there to attend the graduation of our youngest grandson. The room was large enough to accommodate the visiting family for quiet conversation and offered a gathering spot before setting out to dinner and the ceremony. Even though we were next to the ice machine and across the hall from the elevator, our room was exceptionally quiet. It was well appointed and the included breakfast was very reasonable for this type of facility. Would stay here again.

Excellent exterior appearance, knowledgeable, professional staff. The rooms are clean and comfortable and have everything to make being away from home as easy as possible! The pool and hot tub are very clean and well lit. The business center is nice and comfortable . The breakfast area is very clean and spacious with a large selection of items. Check-in is a breeze. The surrounding area has lot's of restaurant's and shopping stores. Very quiet and safe location. Thanks, JB.

Hotel was clean and staff was very friendly. The bed was comfortable and the breakfast was excellent. Lots of choices and very filling. Loved the waffle maker and the bacon was excellent. Towels were big and fluffy and the shower had a wonderful big shower head and great water pressure.

We stopped in on our way to Galveston. This place is the last stand of the place my wife n I used to call home. The area is growing so fast and the lil things we used to love n cherish as well as the people are changing. Best Western New Caney TX and Billy's team are now our family n our home away from home.

The room was in good condition and the A/C worked great. In this day and age I'm puzzled why their TV programming is not HD. The signal coming in was, but for some reason the tv wasn't set up to use that signal. Biggest issue this stay was used soap both by the sink and in the shower. What the hell?! Oh, and a half empty water bottle by the bed. Terrible.

Nice hotel but TV's are too small and curtains need to cover windows. Got a nice sleep except for the sun coming through the window. Hotel should have easier access. I have stayed there before and will use them again.

We always use this hotel every year for an anual convention we have. The hotel and rooms are always clean. Nice pool. The rooms are spacious. Is quiet most of the time. No complains. I recommend this hotel for a family ot business trip.

My wife and I recently stayed here in preparation for an interview she was a part of nearby. The inn is a little tricky to access due to ongoing construction just off of US 59/69 and the new Grand Parkway intersection. We saw the LaQuinta, and had to double back to find it, as it sits next door. The property appeared new and was nicely decorated. We arrived late (10 PM) and were greated and treated kindly. Our room was on the second floor away from the highway. The thing we noticed was that the ceilings were very high throughout the property, and the room was larger than most places of similar rating in which we have stayed. The bed was very comfortable, we had plenty of hot water in the bath, along with nice towels. The room, as well as the rest of the property, was very clean. We did find the noise level a little higher than we expected - hearing a lot of slamming doors and a nearby train several times during the night. It reminded me a little of the movie "My Cousin Vinny" when I heard the train for the second time. There was ample parking, and the location felt very secure, though a little difficult to locate. We found the breakfast decent, with pre-cooked eggs, tasty link sausage, biscuits and gravy, and do-it-yourself waffles. The breakfast area was not crowded during our stay, and there was ample food to sample. While the nearby development is still mostly under construction, we did catch a bite at the Panda Express, and also noticed a Chili's restaurant too. There is shopping in the new center just across 59. We were a little put off by the noise level, but the hotel is a nicely built property with a friendly and efficient staff. Breakfast was average in quality and we felt safe. It was very convenient to my wife's interview in this growing area. We would likely stay here again.

Our stay was fine. Its best to book on-line when possible as you will get a cheaper rate, this was a last minute decision to pull over in the middle of the night rather than continue the last couple hours home. Personally I think the rate you pay as a walk-in is too high, but I paid it. I guess people like me will keep those rates where they're at, lol. Room and bed was comfy, shower was broken, not an issue for us as we were so close to home didn't care if we all got showered before we left, staff was ready to take care of it for us while we were there but asked them to worry about it after we left. Everyone we encountered was helpful and professional.

Nice, clean, new and well operated. Nothing fancy but nice and clean and seemingly secure. A wide choice of restaurants are near but none within walking distance. I would stay there again. This was a last minute booking and I was pleased with the value and staff.

I have never experienced one hotel that had it all!! Knowledgeable, professional, curtious staff , great rates , clean rooms , excellent breakfast selection. The hotel manager's name is Billy , he goes above and beyond to help his guests, front desk staff is a reflection of great management. Out of all of the hotels that I've stayed at in the past two decades, this was my best experience to date. I don't normally give reviews but it would be doing a real disservice to the staff at this location to not brag about my excellent experience here. These people made staying in a hotel away from family and friends during xmas pleasurable. There are hundreds of options when choosing a hotel to stay at , but I guarantee if you choose this property, you will get much more than you expect or pay for. Top notch staff from the management to the housekeeping, 10 out 10

Hotel is located under the new grand parkway and is a little hard to get to right now.Hotel was clean and quite.people at the desk at check in and check out very nice. next time i am in that part of the south i will stay there again.

Good price, clean hotel and rooms! Enjoyed our stay. The staff was very kind and helpful. Only had one minor problem during our stay and it was probably because of a new employee. This was our second stay here and we willl be back!

I love staying at this hotel, staff is super nice and rooms are very clean! From check in to check out always treated with respect and hospitality. Highly recommend this hotel to anyone travelling through the area.

First of all the smoke free hotel has a smoking pit next to entry door that forces non smokers to enter non smoking hotel through a cloud of smoke. Employees were smokers. Secondly, our room was not cleaned the second night we were there which is okay. Thirdly but most importantly pets jumped up and licked me in elevator. The smell was horrible, I thought I was going to throw up in the elevator. When I told desk clerk, called 800 number and spoke to general manager, no apology, no correction and no refund offered. "This is a pet friendly hotel." was the pat answer. So pets and smoking are more important than guests. Pit bulls, smelly dogs in elevator...jumping and licking REALLY!

This should be rated as the #1 Hotel in New Caney. Overall appearance is excellent- from looking outside to the rooms. Attention to detail on cleanliness as well as exceeding customers expectations. Pet friendly. We were impressed from the minute we entered the hotel from the reception at the desk and it just kept getting better during our stay. Rooms are very clean as well as the common areas. Breakfast area clean, good food and kept up by attendant. Pool was great. Definitely would stay here again as well as recommend it to others to stay as well.

They exceeded our expectations with the quality and comfort of the rooms. The gym was small, there wasn't a lot of equipment to work with, however, you can definitely get your cardio done. We wish all places had a later breakfast hour but other than that, we really enjoyed my stay.

Talk about a place that make you feel welcomed. This place is it. No, this place don't have posh, uber luxurious accommodations or room service but they are friendly and accommodating. We started using them back in 2012 and they still have our votes of the 'Home away from Home' hotel. Check in is fast and check out is faster. Breakfast is hot and enough. Fruit fresh and selection plenty. If you're looking for a hotel to stay at from the Cleveland to Humble area out to even Conroe then this would be, and is, at the TOP of our list.

We were displaced due to flooding and they helped us in every way they could. Great staff and clean rooms. Very happy with our 3 day stay. Karen was fantastic at the front desk. We stayed as a emergency, but would love to go back to just relax.

This hotel seems to be relatively new. It was extremely clean. I would recommend anyone traveling to the New Caney area to use this hotel. The staff was very helpful even at 3:30 AM when several of the parents of our ball team checked in.

The AC was set to no lower than 75 and the room was hot. I went to the front desk twice and had to wait for the clerk to return from a smoking trip outside by the pool. Food was burned at 4:30 am and set the fire alarm off. Guests were in panic. Nobody came to say it was a false alarm. The fridg made a constant noise.

Overall it was a pleasant stay. Breakfast was better first day. Gravy and French toast sticks from hot bar not cooked properly the 2nd day. The room was clean but they failed to stock the facial tissue both days. Had to ask for a box as my wife had a cold. The toilet lid top was also broken. The manager was responsive when I asked for the tissue and asked my room number.

Whenever we visit our niece, the Best Western New Caney Inn and Suites is our top choice. The staff is super friendly. The rooms are clean. The breakfast is always great and the breakfast area is always clean. This hotel is a no brainer if you're traveling on a budget and want a quiet place to stay. No complaints.

Great beds with comfy mattresses, a welcome respite from the guest room futons that we'd been sleeping on in our family stay. Impeccably clean bathroom (I check), a good breakfast to start the day. Our usual reliable best western experience.

The Best Western had clean comfortable rooms close to highway. Nice places to eat a short drive away. The staff were friendly and front area was very clean. The breakfast was good with enough choices to start your day.

Staff very pleasant and helpful. They helped me correct a mistake I mad with my reservation through the internet. It could have cost me the price of one night but they corrected it for me when they did not have to. Thank You!

I absolutely love this hotel. It is nice and comfortable, including the staff! Karen is an amazing employee and is very outgoing and makes you feel comfortable! I love staying here and getting to see her face when I check in, we chat for a long time and she makes me smile! The cleanliness is wonderful and I love that they offer food 24-7 in a little shop. Overall a wonderful place.

The hotel was very clean and comfortable. The hotel actually looks like the pictures. Will be staying their again, and staff was very nice too. Bed was very comfortable, had a nice work out room, even had a pool, and breakfast bar. Rooms were very large in size.

Horrible customer service after spending obscene amount of money having our employees stay there. Our company will not be recommending this hotel to anyone due to bad customer service. Jeff is the employee whom argued, raised voice, and gave horrible customer service.

Overall a great hotel with a friendly and helpful staff. This location is conveniently located for my needs to the areas in which I work. The rooms are nice, comfortable, and well furnished. This hotel has always been very quiet and the beds are very comfortable.

nice clean hotel. North of bush international airport. No smoking hotel. I love this. People are super nice. No problem getting an early check in. Good air conditioning. It is hard to find anything wrong.

I was totally satisfied. All the staff were professional, helpful and friendly, the rooms and hallways were attractive, the setting was quiet and peaceful. My only complaint is with the GM "breakfast," but that is not really the hotel's fault. It is the adulteration of our nation's food supply by unscrupulous, uncaring people.

great stay if business is new New Caney, Kingwood or Porter. Very quiet and several restaurants to choose from within 15 minutes. Accessible from US Highway 59. Staff was very friendly and helpful for dining suggestions

If you plan on checking in early, do not stay here. I stay in Best Western on a weekly basis. I always check in around 6 am and not once have any of them charged me an early check-in fee. They told us it would be $50 to check in early. When we asked why, the guy said "well we have to charge to check in early, we usually charge an entire day but I'll only charge you $50." He felt as if he was doing us a favor. We stayed anyways, huge mistake. Definitely will not be going back to this location.