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SureStay Plus Hotel by Best Western Mesquite, Mesquite

2100 N Belt Line Road, 75150-5817, Mesquite, United States - See on a map
SureStay Plus Hotel by Best Western Mesquite - Welcome to the SureStay Plus Hotel by Best Western Mesquite! The SureStay Plus Hotel by Best Western Mesquite is ideally located in the center of Mesquite. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

At the SureStay Plus Hotel by Best Western Mesquite, we have 58 beautifully appointed suites that are 30% larger than a regular hotel room with adjoining sitting rooms and executive desks. There are Hot Tub Suites and a Honeymoon Suite available for that special event in your life. Enjoy a complimentary full hot breakfast every morning of your stay. There is free Wi-Fi Internet access throughout the property as well as a fitness center and guest laundry facilities. Relax in our outdoor pool or hot tub which are also available for your use.

SureStay Plus

Hotel by Best Western Mesquite

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 91 guest reviews
NOTE ISSUED
Excellent
28
Very Good
25
Average
15
Poor
10
Terrible
13
REFER TO NOTICE
Business Business
20
Couples Couples
16
Family Family
40
Friends getaway Friends getaway
7
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Awesome stay at this hotel"

5
User 09/07/2019

I always have such a great time at this hotel come back every month for a week or more due to doctor visits, great location very accessible to stores, restaurants and the staff is amazing so professional

"Holiday trip"

1
User 07/07/2019

I am very disappointed in this hotel. The staff was not friendly or helpful and if you call front desk it seems to aggravate them. They advertise breakfast served from 6 to 9 but if you don't get down there between 6 and 7 then all hot food is gone and they do not put out any more. I asked would they be bringing out any more eggs and I was told that's all there is. The lady told me, “No we don't put out any more food, just the one time.” I guess if you snooze you lose. By the way, my family went down just before 8 a.m to eat breakfast. When we left for the day to go on our outing, the air conditioner was turned off in our room when we came back. Now this is July in Texas folks so it is hot out. I complained to desk clerk and she said she would tell the manager. We also called to let them know we had no internet and we were told they hadn't had any complaints. Duh! We are telling you now, there is no WiFi. My last night there, my grandson smashed a big roach that was crawling up the wall. Gross! Needless to say, I won't be staying there again.

"My Mother's Day Trip"

4
User 17/05/2019

Very nice, near theater, lot of food within in walking distance. Loved the bathroom. It's basic cable; even though it has the channels listed .Room next to maids closet very noisy, rooms by pool also.

"Manager Never Available"

1
User 26/04/2019

Confermation #2690 Book and payed up front for three nights on Monday April 22, 2019, stayed Monday night only and checked out Tuesday at 10:12 am, To this day the manager has not reversed the charges for Tuesday and Wednesday nights. No one is authorized to return my 200.00 dollars back into my banck account except the manager. THE MANAGER IS NEVER IN!!! SO BEWARE OF THIS SCAM!!!, DO NOT STAY THERE UNLESS YOU LIKE BEING RIPPED OFF BY THESE TACTICS. [email protected]

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"My trip was Awesome"

5
Explore02955623219, Shreveport, Louisiana 05/04/2019

I would definitely come back I enjoyed my stay and it was close to a lot of things and it was right off the highway and very easy to find.The staff was very friendly and helpful if I had any questions.

"Clean but old."

3
SandraTfromDenver, Denver, Colorado 02/03/2019

Clean but needs updating. This property has been lived in hard and could benefit from quality upgrades. We couldn't find the controller to the television and it looked like repairs or upkeep had been done as cheaply as possible. We travel this route quite a bit, and will not, for the price stay here again.

"Heartless"

1
User 23/02/2019

I canceled two hours after reserving room on Valentine's day around 11ish and canceled a lil before 1pm. So they still had time to reserve room again. My dad passed away and they do not care for there customers. I had no choice but to go and be with my family right then.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Would give a 0 if I could "

1
rnmom77, Booneville, Arkansas 04/11/2018

Where do I begin? The elevator was broken, the stairwell smelled like pure cat urine, the tub wouldn't drain, the water will not get hot, the warming oven at the continental breakfast is broken, the hot tub is broken, the mattresses are hard as rocks and the hideabed in our room is broken and the mattress has tears in it. Worst hotel I have stayed in in years.

"Older Hotel. But clean with great staff."

5
KristyandLilyDuchess, San Antonio, Texas 23/08/2018

This hotel is older. It is directly behind Bank of America. The entire staff are great people. They care about you and make you happy. My room was clean. The A/C worked great. I had plenty of towels. Breakfast was wonderful. My only complaint; The hot tub wasn't hot. The rooms are very quiet. I had a great night sleep both nights. Will definitely stay here again.

"Comfort Suites"

1
111joant, Oklahoma City, Oklahoma 10/07/2018

My stay was long. I complained about the smell of drugs and unauthorized entry into my room. A few guests who allegedly were dealing drugs out of the hotel complained and I was asked to leave. I paid my account up and the owner disrespectfully said he did not like the way I spoke to hi in front of his staff. That is untrue. Why would I stay a month if that was the case. I also had my mail tampered with and am concerned these people with drugs think I was a problem when I was speaking up for myself and the children staying in the hotel. Of course the owner took side and since he has another hotel, he is now hiding out.

"Okay place to stay"

3
lynns4282016, Cary, North Carolina 21/05/2018

We chose this hotel for its convenience to the highway as we traveled on to Waco. It was inexpensive but it shows. Room had a musty smell but seemed clean. Bed was comfortable and the room was quiet. For a quick rest while on the road it's an okay.

"Great Hotel with VERY friendly and helpful staff!"

5
seberj, Redmond, Washington 02/05/2018

We ended up here after a bad experience at another hotel in Mesquite. They were getting ready to close the office (we arrived late) and they waited for us to arrive! Thank you!! we had lovely LARGE rooms that were clean and well decorated. We were very comfortable there for three nights. Lots of options in the hotel breakfast area every day. I would happily stay here again.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.