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SureStay Plus Hotel by Best Western Mesquite, Mesquite

2100 N Belt Line Road, 75150-5817, Mesquite, United States - See on a map
SureStay Plus Hotel by Best Western Mesquite - Welcome to SureStay Plus Hotel by Best Western Mesquite The SureStay Plus Hotel by Best Western Mesquite is ideally located in the center of Mesquite. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

At the SureStay Plus Hotel by Best Western Mesquite, we have 58 beautifully appointed suites that are 30% larger than a regular hotel room with adjoining sitting rooms and executive desks. There are Hot Tub Suites and a Honeymoon Suite available for that special event in your life. Enjoy a complimentary full hot breakfast every morning of your stay. There is free Wi-Fi Internet access throughout the property as well as a fitness center and guest laundry facilities. Relax in our outdoor pool or hot tub which are also available for your use.

SureStay Plus

Hotel by Best Western Mesquite




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 121 guest reviews
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Sleep Quality


User 29/04/2021

Had not stayed at a SureStay before (always at Best Western), but really enjoyed out stay there. The team was courteous. Hotel was 15 minutes from our conference place and was very accessible. The room was clean and spacious.

"Terrible experience"

User 28/04/2021

The hotel was not as expected. It was dirty and no breakfast, when I reserved the hotel it was clear on the reservation that it included Full Breakfast. When I asked where is the full breakfast, the staff answered that the the only breakfast is the coffee that I need to serve myself and yogurt. I paid money to have a great time. But I was unable to enjoy with my family. The housekeeping staff was disappointing. I ask for bath towels and the girl just send me to the lobby to have my bath towels. Also, she was not hospitable neither servicial. For a hotel, these two aspects is very important. I won't get back to this hotel anymore. Also, the carpet has stain on it. And the rooms are supposed to be smoke free and marijuana smelt on all the places.


User 18/04/2021

Wires exposed on hair dryer, beds made with dirty sheets, sticky stains all over carpert, room was not clean, no smoke detecter, hall full of weed smell kids running up and down hall all night. Also door would not shut all the way from the outside. Night manager was not helpful at all. She stated her cleaning staff would not over look any of this. Will never stay here again.

Kevin Patel, Owner at SureStay Plus Hotel by Best Western Mesquite, responded to this review
I apologize for the issues that you may have encountered at our hotel. I will make sure these are addresses immediately. Thank you

"Find another place to stay"

sspeegle, Wichita Falls, Texas 22/03/2021

I've always used Best Western properties. This experience causes me to question my decisions in the future. ( it's not just the breakfast, broken coffee pot, the attitude of receptionist in not wanting to make a pot of decaf, it's the trash in the hallway, smoke filled hallways, curtains broken, cars being towed- not ours)

"As always a quiet relaxing staycation getaway"

User 10/02/2021

Perfect little getaway for a staycation when you just need a break from everyday. Staff is always friendly band happy to accommodate any requests. Rooms are always clean, hot tiubs are always in proper working order unlike other places we have stayed which makes this out favorite getaway at home..

"Could be better"

User 07/01/2021

Saw bugs crawling on bathroom floor and such . they advertise free breakfast but dint provide it. So really false advertising. Also the key pads where guests are supposed to put there key in to get onto the door. They dont work.

"Great place"

User 19/12/2020

Friendly staff quiet no late night activity. I highly recommend this for the price and location and will definitely be back just wish it had cheaper weekly rates then I would call this home away from home.

"Okay but not great"

User 01/12/2020

I loved our room and we definitely got our money's worth but for the money we paid I would have expected that the water in the shower would have been hotter. It barely got warm enough to keep from freezing while taking a shower.

"Great stay"

User 05/11/2020

In my time of working out of town and my home being hotels . I have to say this hotel is on my top list . Great front desk service and very professional . Very clean and their hospitality is great . I was treated with respect whole time I was there . Recommended hotel if you passing by .

"Ideal Hotel for Family and Groups!"

Alberto R, Mesquite, Texas 19/10/2020

A very nice and clean hotel. It's conveniently located right off I-80 in Mesquite, Texas. Close to Walmart, Denny's and many other places to eat. Ideal for the entire family or business. Very friendly staff available 24 hours.

"Very Dirty Hotel"

KenWilk27, Dallas, Texas 21/08/2020

The worst experience at a Hotel ever! Very dirty. All furniture was dirty or and broken. The room had a foul smell. Probably from not being cleaned. Out side coming in and staying there. We say drug dealers and addicts coming in and out. Propped the door open with rocks.

"What now?"

texfield78734, Austin 11/07/2020

They knew what room we were going to stay in. Room was hot and refrigerator off and defrosted. Owners policy they said. Let's see how cheap they can go. Sears Roebuck catalog in bathroom?? Both ice machines are broken, but supposed to have been fixed yesterday. You know, on & on when you're on a roll.

"5-Day Stay"

nurse4uall2020, Charlotte, North Carolina 12/06/2020

The room was clean enough, but the spread on top and the throw at the foot of the bed were dirty. I gave them to the housekeeper, but never received them back. That was disappointing. The front desk staff was fantastic.

"Great experience!!!"

User 26/05/2020

Stay was very pleasurable....Thank you Best Western!!!! Everything was ready and clean every time I go. Thanks again for making it so easy to feel at home! And the rewards add up to free rooms before you know it.

"Perfect Hotel for Families"

VisitMesquiteTX, Mesquite, Texas 03/03/2020

Kevin and his team do a phenomenal job in keeping this property crisp, clean and welcoming at all times. This hotel is right off I-80 just a few minutes from the Mesquite Arena and other attractions. This is a perfect hotel for families and sport teams.

Kevin P, General Manager at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Thank you, hope to see you again.

"Location, and Convenience"

User 15/02/2020

This location provides the clean, modern, and efficient standards of a Best Western property. I found its location to be the advantage outside Dallas traffic but a convenient base for day trips. Staff was exceptionally friendly and funny.

Kevin P, General Manager at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Thank you, hope to see you again.

"Don't stay here"

MJBEnterprises, Archer City, Texas 27/01/2020

The rooms are filled with cigarette smoke and there are safety issues. There was a bag over the smoke detector. Staff didn't seem to care about the problem. We will never stay here again, and we do a lot of traveling to this area.

"Don't Do It !!!!"

User 20/01/2020

This place was the worse, I had to keep telling myself you get what you pay for. 1. Get there they don't even check my id, they just check me in. 2. We were told the key card work or not. Just come back to front WHEN it stop working. The key once each time, so everytime we left we had to drop someone off at the front door to let us in the back and get key card reactivated. 3. It was 5 of us in the room, when the person who was suppose to sleep on couch bed pulled it out and went to get she fell to the floor. We went to front we were told there were no other rooms, so oh well u figure it out..where was she suppose to sleep? Called to front desk in the morning for new shift, the lady tells us yes we know about the couch, but you have to wait for some people to check out....we never heard back from them. 4. The breakfast was old and disgusting. We seen the front desk rep setting the bread up for in the morning, no gloves on just touching all the bread. I can go on and on..... I was so disappointed, I normally always use Best Western, needless to say. I'M GOOD ON THEM THEY ARE PRETTY MUCH RED ROOF INN.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts


brittejh3, Henrietta, Texas 06/01/2020

There's nothing that you could do to get me to stay here ever again. Best Western should not associate themselves with this particular location whatsoever. I paid $10 less than what I normally pay for a Best Western room at other locations and boy what a difference $10 can make! Staff was rude from the immediate check in. The parking lot was full of trash, the hallways smelled like marijuana, front desk staff were rude, apple juice had a roach in it, iron was missing from the room, tv entertainment center doors were broken off, lamp beside the bed was missing a light bulb, towels were old and stained, smoke detectors were covered with a plastic bags (I assume from previous guests to cover up their weed smoking), and the smell of marijuana in the room was horrible. This place is more than disgusting and does not hold up to the levels of what Best Western usually stands for. I would not recommend this location to anyone, EVER! If I could rate any of these less than a 1, I would!

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

"Could have been so much better!"

User 16/12/2019

Blood stain on top of bedspread when I entered the room. Only 2 jacuzzi vents were working. Breakfast bar out of items, no one to tell. Bed pretty hard. After the initial walk in, pretty much disgusted with the stay. Very dated hotel.

"Ugh! Just pass this motel on by!!"

700dianeh, Denver, Colorado 05/12/2019

My husband and I were initially given a handicapped room, tho we have no need for one. (??) This room had 2 gross looking drains on the bathroom floor out of which a huge roach had emerged and lay dying. There was a chirping smoke detector in next room, our heating/cooling unit was not working properly, and there was no maintenance person on staff. Thought we'd stay and put up with it until OUR smoke detector began chirping. The alternate room we were given had such a nasty locker room/chemical smell and greasy bathroom floor!! Just not a place I'd ever choose to stay again. Look elsewhere!

"Nope. Never again"

zofieb2019, Pittsburgh, Pennsylvania 05/12/2019

Unknown substance in the wall, phones and fridge didn't work, sketchy character outside are some of the reasons I wouldn't stay here again. On the plus side, I was upgraded to a suite. Check out wasn't smooth. Breakfast was lacking. Disappointed in Best Western.

"It was ok"

User 29/11/2019

The service was ok. The comforters had holes. I hate holes!! It was really my only complaint other than the hot tub leaks. The staff was nice. The towels seemed to be clean. Oh yea they do not have vending machines which sucks!!

"Not a "plus" level hotel."

Global241020, Baghdad, Iraq 12/11/2019

this was not a "Plus-quality" hotel. The hair dryer was broken, swing-out makeup mirror was missing, a/c system cover appeared burned, old french fries behind nightstand, roach in nighstand drawer, computer desk chair was terribly stained (and very old and cheap), sofa chair was tattered with stuffing coming out, jacuzzi tub was missing a control knob, unwrapped solo cups in room instead of sterile wrapped cups, and last and worst - the sheets had fresh blood on them. Half of the free breakfast sits on the check-in counter because this hotel needed somewhere to put it to technically qualify as a "plus" hotel I guess. Sorry, I can't recommend this hotel to anyone.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Check the sofa bed mattress before you unpack"

Maria L, Laredo 05/11/2019

The first room we got the mattress on the sofa bed was very deteriorated and saggy. The rest of the room was fine. We got another room with a better sofa bed mattress. The business computer was not working and neither was the wi-fi. The breakfast was okay.

"Nice stay, friendly staff"

texasnurse78, White Oak, Texas 09/10/2019

I've stayed several times within the past year at Sure Stay Plus Mesquite. Rooms are always clean. The hot tubs are spotless, bed is very comfortable. Only only negative aspect of the stay were noisy guests who seemed to enjoy slamming doors lol. But it wasn't enough to ruin my stay. Bed very comfortable, room and hot tub were spotless.

"Excellent Location! Pool and Hot Tub were Amazing"

reneew24726, Mesquite, Texas 05/08/2019

This location is super close to everything, restaurants, theaters, shopping. Breakfast was an great surprise. Room was spacious and clean. We had an amazing stay. Pool and Hot tub were perfect and very clean. Restroom by the pool was an added surprise. We will definitely be back.


User 21/07/2019

I stayed 3 nights and didn't have any kind of issues with anything. My room was very clean at arrival and Breakfast was ok. restaurants not far from hotel. This is definitely a hotel I would stay next time I'm in town.

"Best Western needs to step up"

S7126OKjamesj, Charleston, South Carolina 18/07/2019

As for my stay it was good. But best western definitely needs to povide more training to their employees to help to eliminate the stress they endure. Time after time we have been informed by employees they have no training on member benefits. And things tend to escalate fast when you have a tired member wanting their benefits and the desk person not having a clue what those benefits are. It's just not fair to the members or the employees.

"Awesome stay at this hotel"

User 09/07/2019

I always have such a great time at this hotel come back every month for a week or more due to doctor visits, great location very accessible to stores, restaurants and the staff is amazing so professional

"Holiday trip"

User 07/07/2019

I am very disappointed in this hotel. The staff was not friendly or helpful and if you call front desk it seems to aggravate them. They advertise breakfast served from 6 to 9 but if you don't get down there between 6 and 7 then all hot food is gone and they do not put out any more. I asked would they be bringing out any more eggs and I was told that's all there is. The lady told me, “No we don't put out any more food, just the one time.” I guess if you snooze you lose. By the way, my family went down just before 8 a.m to eat breakfast. When we left for the day to go on our outing, the air conditioner was turned off in our room when we came back. Now this is July in Texas folks so it is hot out. I complained to desk clerk and she said she would tell the manager. We also called to let them know we had no internet and we were told they hadn't had any complaints. Duh! We are telling you now, there is no WiFi. My last night there, my grandson smashed a big roach that was crawling up the wall. Gross! Needless to say, I won't be staying there again.

"My Mother's Day Trip"

User 17/05/2019

Very nice, near theater, lot of food within in walking distance. Loved the bathroom. It's basic cable; even though it has the channels listed .Room next to maids closet very noisy, rooms by pool also.

"Manager Never Available"

User 26/04/2019

Confermation #2690 Book and payed up front for three nights on Monday April 22, 2019, stayed Monday night only and checked out Tuesday at 10:12 am, To this day the manager has not reversed the charges for Tuesday and Wednesday nights. No one is authorized to return my 200.00 dollars back into my banck account except the manager. THE MANAGER IS NEVER IN!!! SO BEWARE OF THIS SCAM!!!, DO NOT STAY THERE UNLESS YOU LIKE BEING RIPPED OFF BY THESE TACTICS.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"My trip was Awesome"

Explore02955623219, Shreveport, Louisiana 05/04/2019

I would definitely come back I enjoyed my stay and it was close to a lot of things and it was right off the highway and very easy to find.The staff was very friendly and helpful if I had any questions.

"Clean but old."

SandraTfromDenver, Denver, Colorado 02/03/2019

Clean but needs updating. This property has been lived in hard and could benefit from quality upgrades. We couldn't find the controller to the television and it looked like repairs or upkeep had been done as cheaply as possible. We travel this route quite a bit, and will not, for the price stay here again.


User 23/02/2019

I canceled two hours after reserving room on Valentine's day around 11ish and canceled a lil before 1pm. So they still had time to reserve room again. My dad passed away and they do not care for there customers. I had no choice but to go and be with my family right then.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Would give a 0 if I could "

rnmom77, Booneville, Arkansas 04/11/2018

Where do I begin? The elevator was broken, the stairwell smelled like pure cat urine, the tub wouldn't drain, the water will not get hot, the warming oven at the continental breakfast is broken, the hot tub is broken, the mattresses are hard as rocks and the hideabed in our room is broken and the mattress has tears in it. Worst hotel I have stayed in in years.

"Older Hotel. But clean with great staff."

KristyandLilyDuchess, San Antonio, Texas 23/08/2018

This hotel is older. It is directly behind Bank of America. The entire staff are great people. They care about you and make you happy. My room was clean. The A/C worked great. I had plenty of towels. Breakfast was wonderful. My only complaint; The hot tub wasn't hot. The rooms are very quiet. I had a great night sleep both nights. Will definitely stay here again.

"Comfort Suites"

111joant, Oklahoma City, Oklahoma 10/07/2018

My stay was long. I complained about the smell of drugs and unauthorized entry into my room. A few guests who allegedly were dealing drugs out of the hotel complained and I was asked to leave. I paid my account up and the owner disrespectfully said he did not like the way I spoke to hi in front of his staff. That is untrue. Why would I stay a month if that was the case. I also had my mail tampered with and am concerned these people with drugs think I was a problem when I was speaking up for myself and the children staying in the hotel. Of course the owner took side and since he has another hotel, he is now hiding out.

"Okay place to stay"

lynns4282016, Cary, North Carolina 21/05/2018

We chose this hotel for its convenience to the highway as we traveled on to Waco. It was inexpensive but it shows. Room had a musty smell but seemed clean. Bed was comfortable and the room was quiet. For a quick rest while on the road it's an okay.

"Great Hotel with VERY friendly and helpful staff!"

seberj, Redmond, Washington 02/05/2018

We ended up here after a bad experience at another hotel in Mesquite. They were getting ready to close the office (we arrived late) and they waited for us to arrive! Thank you!! we had lovely LARGE rooms that were clean and well decorated. We were very comfortable there for three nights. Lots of options in the hotel breakfast area every day. I would happily stay here again.

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