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Mesquite, Etats-Unis






2  Adulti0   Bambino

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SureStay Plus Hotel by Best Western Mesquite, Mesquite

2100 N Belt Line Road, 75150-5817, Mesquite, Etats-Unis - Vedi su una mappa
SureStay Plus Hotel by Best Western Mesquite - Area esterna Il SureStay Plus Hotel by Best Western Mesquite è situato nel centro di Mesquite. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il SureStay Plus Hotel by Best Western Mesquite dispone di 58 suite ampie il 30% in più rispetto a una normale camera d'hotel, arredate con gusto e dotate di salotto comunicante e scrivanie executive. Sono disponibili suite con idromassaggio e una suite luna di miele per il tuo grande giorno. Gli ospiti potranno gustare una colazione all'americana completa gratuita, servita ogni mattina. Sono inoltre disponibili l'accesso Wi-Fi a Internet gratuito in tutto l'hotel, un centro fitness e il servizio di lavanderia. Rilassati presso la nostra piscina all'aperto o nell'idromassaggio, entrambi a disposizione dei nostri ospiti.

SureStay Plus

Hotel by Best Western Mesquite




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
    Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
  • Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
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Qualità del sonno

"Worst stay ever"

User 24/10/2022

Will not recommend this hotel. Would rather stay in my car. Room smelled, could not locate staff. Switched us to another room That was just as bad. Side entrance door was held open with a rock for easy access. Did not feel safe at all. Disgusting.

"I would rather stay in a tent"

Gary D, Pagosa Springs, United States 24/10/2022

The room was dirty. There was spilled soda on the bed table and food on one of the walls. The shower water didn't flow into the drain, so it backed up and went on the floor. The remodel looked like the owner tried to do it himself.

"Horrible experience"

User 16/10/2022

The hotel room was dirty and the bathroom wasn't working. The room smelled like cigarettes and the floor had hair. The bathroom was the dirtiest part of it all. The breakfast area was also bad because there was two waffle makers and one of them was broken, the juice machine didn't work let alone even have juice ,the biscuits were soggy and the was a blood like substance on the wall. i don't recommend this hotel

Kevin Patel, General Manager at SureStay Plus Hotel By Best Western Mesquite, responded to this review
We apologize for the issues that you encountered at our hotel, we will be addressing these issues immediately.

"Never Stay"

User 11/08/2022

I do not recommend this hotel to ANYONE! Check in at 9 pm and entry reeked of marijuana the front desk unprofessional. Next morning “the free breakfast” there were no plates. Second morning “the free breakfast” at 7 am there was nothing but waffle because the front desk said they ran out already….hmmm but the containers for eggs and sausage had no evidence of food ever being in there! We called the 800 number to complain and they did not offer to comp but give 1000 points towards a stay at any best western lol joke because it takes 16,000 points just for a night! We travel a lot and this was the worse experience!! I give 0 stars

Kevin Patel, General Manager at SureStay Plus Hotel By Best Western Mesquite, responded to this review
Sorry for the issues that you encountered at our hotel, these issues will be addressed immediately.

"I have stayed here multiple times and have experienced air conditioning, internet,staff and bug problems."

landrymj85, Dallas, Texas 01/08/2022

I have stayed here multiple times and have experiences plumbing, air conditioning, internet and bug problems. It's been a terrible hotel and keeps getting worse with prices getting higher. The staff barged into my room at 7am asking who I was??? I reported all issues and am a Diamond Select member. I do not recommend this hotel any longer and will never stay here again.

Kevin Patel, Owner at SureStay Plus Hotel By Best Western Mesquite, responded to this review
Sorry for the issues that you encountered at our hotel, we will be addressing these issues immediately.

"Shady Activities"

User 09/07/2022

Looked like drug dealers and prostitutes in the parking lot in the middle of the day. Could you imagine after the sun went down?! We high tailed it outta there. Even feeling unsafe they refused to refund the first night of our stay.

Kevin Patel, Owner at SureStay Plus Hotel By Best Western Mesquite, responded to this review
Sorry for the issues that you may have encountered at our hotel, we will be addressing these issues immediately!

"Last minute booking"

User 19/05/2022

We really enjoyed our stay. One thing I forgot mention. I understood I was not required to pay until checkout. My subjection is when there is a good price, go ahead and pay for it in advance, otherwise one can get stuck with a big safety pin. The value price was still good a even though it was not what I expected from the site.

Kevin Patel, Owner at SureStay Plus Hotel By Best Western Mesquite, responded to this review
Thanks for the great review, hope to see you again!!

"AVOID THIS HOTEL at all costs!"

BarbickEwing, Las Vegas, NV 12/05/2022

I strongly recommend staying away from this hotel. From the moment I walked in to check-in (I made my reservations and prepaid my stay on, I was treated really poorly, not by the person helping me (Gary), but by a woman also behind the desk (Paula). Paul was harsh & nasty, and for some reason, aggressively rude to me, despite the fact that Gary (the person taking care of me) was doing his best to help me. FIRST - this is the only hotel that I've ever stayed at that demanded $50 cash for the deposit instead of a deposit on a credit card. So although I was a late check-in, I had to go out to find an ATM to get the cash for the deposit. (NOTE: older reviews claim that there have been people working at this hotel that they refuse to return the cash deposit, at times claiming they don't have the cash available — Sometimes there have been claims of “smoking” in the rooms. This all appears very suspect in hindsight). Paula really got nasty, almost reprimanding me that if I smoke, I will not get that deposit back. I don't smoke — and neither does my mother. But I ran out, got the deposit and came back. I prepaid for a 2 Double Bed Room with Accessible Bathroom — but when I got to the room, it was one king size bed. I went back to the front desk to get this fixed, but Paula (again, not the person taking care of me) kept insisting that it's not their fault, but my fault &'s fault. “That's the risk you take when you use an outside vendor to reserve your room.” (If they weren't on, I never would have been there. So I didn't understand Paula's logic) Gary kept trying to find solutions, but Paula kept rudely insisting that if they change the room, the pre-payment would disappear, and the hotel would not get paid. At one point, she said, “You're just not happy because you didn't get what you want.” — I replied to her that I was not happy because I paid for one room, and the hotel was giving me another. I asked for a rollaway, and she told me I couldn't have one. She repeatedly threatened to have me kicked out — and kept telling Gary to cancel my reservation. But Gary refused. I decided I could sleep in a chair in the room, just so I could get some rest, and I left to go back to the room. Gary then came down to the room, with a sincere apology and a rollaway bed/linens. He had reported the entire event to his manager, and told me to discuss it with Lorena in the morning. I reported it to Lorena in the morning, and she was very nice, and very apologetic. I don't know what I expected, but I walk away from this experience feeling bad for Gary & Lorena that they work at this property — and amazed that someone as rude & horrible as Paula is employed at the front desk of a hotel, even if the shift is an over-night shift. I have never been treated so rudely. I highly recommend avoiding this property at all costs. I am basically a really nice guy. I treat people well, even when they might be a little bit rude. I tried to ignore Paula when she started, but she persisted. I have been on the road for almost 3 weeks at this point, and this altercation made me feel so horrible, and gave me a horrible night's sleep as I leave to drive another 700 miles. SureStay — do yourself & your guests a favor, and get rid of Paula.

"Cleanliness of Hotel"

User 28/04/2022

I was dissatisfied with this hotel. The hotel was filthy. There were dead roaches in the lobby of hotel and in my guest room. The carpet is old and smelly. The entire hotel needs to be Exterminated and all of the carpet needs to be changed. Based on my experience I would not recommend this hotel. On a positive note, the hotel staff was very friendly and helpful.

Kevin Patel, Owner at SureStay Plus Hotel By Best Western Mesquite, responded to this review
Sorry for the issues that you encountered at our hotel, I will be addressing and correcting these issues immediately.

"Horrible Housekeeping"

User 09/04/2022

Housekeepers do not know how to clean. I ended up cleaning my own room. The only staff member of of the three I encountered was really nice and helpful (Mrs. Paula). One thing I can say though, both rooms I stayed in didn't smell like cigarette smoke add promised.

Kevin Patel, Owner at SureStay Plus Hotel By Best Western Mesquite, responded to this review
Sorry for the issues that you encountered at our hotel, we are working on getting these issues corrected immediately.

"Weekend Getaway"

debradavis62, Greenville, Texas 21/03/2022

We arrived after check in time. It was not a problem. Lobby and room was clean. The hotel was very quiet. We enjoyed our stay and would recommend it to others. Breakfast was provided on site.Wewould stay again.


spitzkrieg72, Stillwater, Minnesota 01/01/2022

The location of the hotel wasn't easy to find. The hotel smelled like marijuana. In the room, the carpet was dirty in places. The chair seat was torn and in disrepair. The hot tub worked, but the controls were partially broken. I didn't get any WiFi info when I checked in and I didn't see any breakfast when I checked out.

"Beware of the roaches..."

bighawk64, Houston, Texas 11/10/2021

I slept well, but the roaches were active in my room. The sink water worked well, but the shower was not so good (no hot water in shower). Those were the only issues I had. Great place for the price. Just get rid of those roaches.

"A really nice budget hotel stay."

TravellinShutterbug, Sherman, Texas 01/09/2021

We've stayed at quite a few budget hotels during our 30 plus year marriage and I'd rank Surestay Plus Hotel by Best Western Mesquite up there with the best of them. Check in was quick, the clerk was professional and polite. Our room was upstairs at the back of the hotel near the elevator. As we went into our room, the only thing that made me think, “hmmm”, was a plastic fork on the floor next to the sofa. How did housekeeping miss THAT? At least it was a clean plastic fork. We didn't throw it away. Just left it there for housekeeping to get after WE checked out. As for everything else, the room looked and smelled clean. I've read lots of reviews here that talk about how dirty the place is and other negatives and this that and the other. Our experience didn't resemble those reviews in any way, shape, or form. Our room was clean, quiet (we never once heard any noises from either the hall or outside our window), the HVAC unit kept the room at a comfortable temperature with minimal fan noise. Breakfast at hotels during COVID isn't what it was in 2018. Now it's to-go bags and prepackaged microwaveables. We woke up during breakfast hours, but late during breakfast hours, and they were out of bags. The morning clerk made up a couple more bags for us and up to our room we went to heat-and-eat. And we made sure both of OUR plastic forks went into the trash before we packed up and checked out. Surestay Plus Mesquite was a good stay for us and if you're ever in the area, we recommend it.


emikel81, Weatherford, Texas 31/08/2021

Saw a few bugs when I arrived. Woke up at 1 am and the bathroom floor was crawling. Front desk was nice however I should have been reimbursed in my opinion just an “upgrade” For no bugs in the middle of the night ehhhh not satisfactory. Also there was no hot water in my shower in the big room. Overall Disgusting will never stay again.

"Do not stay here!!!"

User 30/07/2021

Roaches, moldy smell, carpet soaking wet half way across room and under bed! Reserved a room with 2 queen beds, when checking in they only had a room with one king bed. We were not a couple, had to sleep in same bed. Unacceptable

Kevin Patel, Owner at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Sorry for the issues that you had encountered, we are addressing these issues immediately.

"Great price, but lackluster at best"

User 16/06/2021

The hotel was not run down, but you can tell they only updated certain things. We had two suites for my family, there was a hole in the wall the carpet was faded and worn, our curtains were showing considerable wear. Bathrooms were clean and updated though so that was nice. However, neither room had shampoo. We had 4 bottles of conditioner and two bottles of lotion between both rooms. They were also tiny bottles, much smaller (.7 oz) than I'm used to from other hotel chains. Pool is tiny and in the front of the hotel so it offered little to no privacy, the free breakfast was yogurt and a bag of prepacked snack foods. Not my favorite. I probably won't be back.

"Don't do it!"

caMay2021, Mesquite, Texas 03/05/2021

Do not stay here. Room was dirty, had hole in the wall, curtains were missing, room phones didn't work. Rooms very run down. Staff said they were aware of the condition of the room, but did not offer to move me nor did they remedy the things they could.


User 29/04/2021

Had not stayed at a SureStay before (always at Best Western), but really enjoyed out stay there. The team was courteous. Hotel was 15 minutes from our conference place and was very accessible. The room was clean and spacious.

"Terrible experience"

User 28/04/2021

The hotel was not as expected. It was dirty and no breakfast, when I reserved the hotel it was clear on the reservation that it included Full Breakfast. When I asked where is the full breakfast, the staff answered that the the only breakfast is the coffee that I need to serve myself and yogurt. I paid money to have a great time. But I was unable to enjoy with my family. The housekeeping staff was disappointing. I ask for bath towels and the girl just send me to the lobby to have my bath towels. Also, she was not hospitable neither servicial. For a hotel, these two aspects is very important. I won't get back to this hotel anymore. Also, the carpet has stain on it. And the rooms are supposed to be smoke free and marijuana smelt on all the places.


User 18/04/2021

Wires exposed on hair dryer, beds made with dirty sheets, sticky stains all over carpert, room was not clean, no smoke detecter, hall full of weed smell kids running up and down hall all night. Also door would not shut all the way from the outside. Night manager was not helpful at all. She stated her cleaning staff would not over look any of this. Will never stay here again.

Kevin Patel, Owner at SureStay Plus Hotel by Best Western Mesquite, responded to this review
I apologize for the issues that you may have encountered at our hotel. I will make sure these are addresses immediately. Thank you

"Find another place to stay"

sspeegle, Wichita Falls, Texas 22/03/2021

I've always used Best Western properties. This experience causes me to question my decisions in the future. ( it's not just the breakfast, broken coffee pot, the attitude of receptionist in not wanting to make a pot of decaf, it's the trash in the hallway, smoke filled hallways, curtains broken, cars being towed- not ours)

"As always a quiet relaxing staycation getaway"

User 10/02/2021

Perfect little getaway for a staycation when you just need a break from everyday. Staff is always friendly band happy to accommodate any requests. Rooms are always clean, hot tiubs are always in proper working order unlike other places we have stayed which makes this out favorite getaway at home..

"Could be better"

User 07/01/2021

Saw bugs crawling on bathroom floor and such . they advertise free breakfast but dint provide it. So really false advertising. Also the key pads where guests are supposed to put there key in to get onto the door. They dont work.

"Great place"

User 19/12/2020

Friendly staff quiet no late night activity. I highly recommend this for the price and location and will definitely be back just wish it had cheaper weekly rates then I would call this home away from home.

"Okay but not great"

User 01/12/2020

I loved our room and we definitely got our money's worth but for the money we paid I would have expected that the water in the shower would have been hotter. It barely got warm enough to keep from freezing while taking a shower.

"Great stay"

User 05/11/2020

In my time of working out of town and my home being hotels . I have to say this hotel is on my top list . Great front desk service and very professional . Very clean and their hospitality is great . I was treated with respect whole time I was there . Recommended hotel if you passing by .

"Ideal Hotel for Family and Groups!"

Alberto R, Mesquite, Texas 19/10/2020

A very nice and clean hotel. It's conveniently located right off I-80 in Mesquite, Texas. Close to Walmart, Denny's and many other places to eat. Ideal for the entire family or business. Very friendly staff available 24 hours.

"Very Dirty Hotel"

KenWilk27, Dallas, Texas 21/08/2020

The worst experience at a Hotel ever! Very dirty. All furniture was dirty or and broken. The room had a foul smell. Probably from not being cleaned. Out side coming in and staying there. We say drug dealers and addicts coming in and out. Propped the door open with rocks.

"What now?"

texfield78734, Austin 11/07/2020

They knew what room we were going to stay in. Room was hot and refrigerator off and defrosted. Owners policy they said. Let's see how cheap they can go. Sears Roebuck catalog in bathroom?? Both ice machines are broken, but supposed to have been fixed yesterday. You know, on & on when you're on a roll.

"5-Day Stay"

nurse4uall2020, Charlotte, North Carolina 12/06/2020

The room was clean enough, but the spread on top and the throw at the foot of the bed were dirty. I gave them to the housekeeper, but never received them back. That was disappointing. The front desk staff was fantastic.

"Great experience!!!"

User 26/05/2020

Stay was very pleasurable....Thank you Best Western!!!! Everything was ready and clean every time I go. Thanks again for making it so easy to feel at home! And the rewards add up to free rooms before you know it.

"Perfect Hotel for Families"

VisitMesquiteTX, Mesquite, Texas 03/03/2020

Kevin and his team do a phenomenal job in keeping this property crisp, clean and welcoming at all times. This hotel is right off I-80 just a few minutes from the Mesquite Arena and other attractions. This is a perfect hotel for families and sport teams.

Kevin P, General Manager at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Thank you, hope to see you again.

"Location, and Convenience"

User 15/02/2020

This location provides the clean, modern, and efficient standards of a Best Western property. I found its location to be the advantage outside Dallas traffic but a convenient base for day trips. Staff was exceptionally friendly and funny.

Kevin P, General Manager at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Thank you, hope to see you again.

"Don't stay here"

MJBEnterprises, Archer City, Texas 27/01/2020

The rooms are filled with cigarette smoke and there are safety issues. There was a bag over the smoke detector. Staff didn't seem to care about the problem. We will never stay here again, and we do a lot of traveling to this area.

"Don't Do It !!!!"

User 20/01/2020

This place was the worse, I had to keep telling myself you get what you pay for. 1. Get there they don't even check my id, they just check me in. 2. We were told the key card work or not. Just come back to front WHEN it stop working. The key once each time, so everytime we left we had to drop someone off at the front door to let us in the back and get key card reactivated. 3. It was 5 of us in the room, when the person who was suppose to sleep on couch bed pulled it out and went to get she fell to the floor. We went to front we were told there were no other rooms, so oh well u figure it out..where was she suppose to sleep? Called to front desk in the morning for new shift, the lady tells us yes we know about the couch, but you have to wait for some people to check out....we never heard back from them. 4. The breakfast was old and disgusting. We seen the front desk rep setting the bread up for in the morning, no gloves on just touching all the bread. I can go on and on..... I was so disappointed, I normally always use Best Western, needless to say. I'M GOOD ON THEM THEY ARE PRETTY MUCH RED ROOF INN.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts


brittejh3, Henrietta, Texas 06/01/2020

There's nothing that you could do to get me to stay here ever again. Best Western should not associate themselves with this particular location whatsoever. I paid $10 less than what I normally pay for a Best Western room at other locations and boy what a difference $10 can make! Staff was rude from the immediate check in. The parking lot was full of trash, the hallways smelled like marijuana, front desk staff were rude, apple juice had a roach in it, iron was missing from the room, tv entertainment center doors were broken off, lamp beside the bed was missing a light bulb, towels were old and stained, smoke detectors were covered with a plastic bags (I assume from previous guests to cover up their weed smoking), and the smell of marijuana in the room was horrible. This place is more than disgusting and does not hold up to the levels of what Best Western usually stands for. I would not recommend this location to anyone, EVER! If I could rate any of these less than a 1, I would!

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

"Could have been so much better!"

User 16/12/2019

Blood stain on top of bedspread when I entered the room. Only 2 jacuzzi vents were working. Breakfast bar out of items, no one to tell. Bed pretty hard. After the initial walk in, pretty much disgusted with the stay. Very dated hotel.

"Ugh! Just pass this motel on by!!"

700dianeh, Denver, Colorado 05/12/2019

My husband and I were initially given a handicapped room, tho we have no need for one. (??) This room had 2 gross looking drains on the bathroom floor out of which a huge roach had emerged and lay dying. There was a chirping smoke detector in next room, our heating/cooling unit was not working properly, and there was no maintenance person on staff. Thought we'd stay and put up with it until OUR smoke detector began chirping. The alternate room we were given had such a nasty locker room/chemical smell and greasy bathroom floor!! Just not a place I'd ever choose to stay again. Look elsewhere!

"Nope. Never again"

zofieb2019, Pittsburgh, Pennsylvania 05/12/2019

Unknown substance in the wall, phones and fridge didn't work, sketchy character outside are some of the reasons I wouldn't stay here again. On the plus side, I was upgraded to a suite. Check out wasn't smooth. Breakfast was lacking. Disappointed in Best Western.

"It was ok"

User 29/11/2019

The service was ok. The comforters had holes. I hate holes!! It was really my only complaint other than the hot tub leaks. The staff was nice. The towels seemed to be clean. Oh yea they do not have vending machines which sucks!!

"Not a "plus" level hotel."

Global241020, Baghdad, Iraq 12/11/2019

this was not a "Plus-quality" hotel. The hair dryer was broken, swing-out makeup mirror was missing, a/c system cover appeared burned, old french fries behind nightstand, roach in nighstand drawer, computer desk chair was terribly stained (and very old and cheap), sofa chair was tattered with stuffing coming out, jacuzzi tub was missing a control knob, unwrapped solo cups in room instead of sterile wrapped cups, and last and worst - the sheets had fresh blood on them. Half of the free breakfast sits on the check-in counter because this hotel needed somewhere to put it to technically qualify as a "plus" hotel I guess. Sorry, I can't recommend this hotel to anyone.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Check the sofa bed mattress before you unpack"

Maria L, Laredo 05/11/2019

The first room we got the mattress on the sofa bed was very deteriorated and saggy. The rest of the room was fine. We got another room with a better sofa bed mattress. The business computer was not working and neither was the wi-fi. The breakfast was okay.

"Nice stay, friendly staff"

texasnurse78, White Oak, Texas 09/10/2019

I've stayed several times within the past year at Sure Stay Plus Mesquite. Rooms are always clean. The hot tubs are spotless, bed is very comfortable. Only only negative aspect of the stay were noisy guests who seemed to enjoy slamming doors lol. But it wasn't enough to ruin my stay. Bed very comfortable, room and hot tub were spotless.

"Excellent Location! Pool and Hot Tub were Amazing"

reneew24726, Mesquite, Texas 05/08/2019

This location is super close to everything, restaurants, theaters, shopping. Breakfast was an great surprise. Room was spacious and clean. We had an amazing stay. Pool and Hot tub were perfect and very clean. Restroom by the pool was an added surprise. We will definitely be back.


User 21/07/2019

I stayed 3 nights and didn't have any kind of issues with anything. My room was very clean at arrival and Breakfast was ok. restaurants not far from hotel. This is definitely a hotel I would stay next time I'm in town.

"Best Western needs to step up"

S7126OKjamesj, Charleston, South Carolina 17/07/2019

As for my stay it was good. But best western definitely needs to povide more training to their employees to help to eliminate the stress they endure. Time after time we have been informed by employees they have no training on member benefits. And things tend to escalate fast when you have a tired member wanting their benefits and the desk person not having a clue what those benefits are. It's just not fair to the members or the employees.

"Awesome stay at this hotel"

User 09/07/2019

I always have such a great time at this hotel come back every month for a week or more due to doctor visits, great location very accessible to stores, restaurants and the staff is amazing so professional

"Holiday trip"

User 07/07/2019

I am very disappointed in this hotel. The staff was not friendly or helpful and if you call front desk it seems to aggravate them. They advertise breakfast served from 6 to 9 but if you don't get down there between 6 and 7 then all hot food is gone and they do not put out any more. I asked would they be bringing out any more eggs and I was told that's all there is. The lady told me, “No we don't put out any more food, just the one time.” I guess if you snooze you lose. By the way, my family went down just before 8 a.m to eat breakfast. When we left for the day to go on our outing, the air conditioner was turned off in our room when we came back. Now this is July in Texas folks so it is hot out. I complained to desk clerk and she said she would tell the manager. We also called to let them know we had no internet and we were told they hadn't had any complaints. Duh! We are telling you now, there is no WiFi. My last night there, my grandson smashed a big roach that was crawling up the wall. Gross! Needless to say, I won't be staying there again.

"My Mother's Day Trip"

User 17/05/2019

Very nice, near theater, lot of food within in walking distance. Loved the bathroom. It's basic cable; even though it has the channels listed .Room next to maids closet very noisy, rooms by pool also.

"Manager Never Available"

User 26/04/2019

Confermation #2690 Book and payed up front for three nights on Monday April 22, 2019, stayed Monday night only and checked out Tuesday at 10:12 am, To this day the manager has not reversed the charges for Tuesday and Wednesday nights. No one is authorized to return my 200.00 dollars back into my banck account except the manager. THE MANAGER IS NEVER IN!!! SO BEWARE OF THIS SCAM!!!, DO NOT STAY THERE UNLESS YOU LIKE BEING RIPPED OFF BY THESE TACTICS.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"My trip was Awesome"

Explore02955623219, Shreveport, Louisiana 05/04/2019

I would definitely come back I enjoyed my stay and it was close to a lot of things and it was right off the highway and very easy to find.The staff was very friendly and helpful if I had any questions.

"Clean but old."

SandraTfromDenver, Denver, Colorado 02/03/2019

Clean but needs updating. This property has been lived in hard and could benefit from quality upgrades. We couldn't find the controller to the television and it looked like repairs or upkeep had been done as cheaply as possible. We travel this route quite a bit, and will not, for the price stay here again.


User 22/02/2019

I canceled two hours after reserving room on Valentine's day around 11ish and canceled a lil before 1pm. So they still had time to reserve room again. My dad passed away and they do not care for there customers. I had no choice but to go and be with my family right then.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Would give a 0 if I could "

rnmom77, Booneville, Arkansas 04/11/2018

Where do I begin? The elevator was broken, the stairwell smelled like pure cat urine, the tub wouldn't drain, the water will not get hot, the warming oven at the continental breakfast is broken, the hot tub is broken, the mattresses are hard as rocks and the hideabed in our room is broken and the mattress has tears in it. Worst hotel I have stayed in in years.

"Older Hotel. But clean with great staff."

KristyandLilyDuchess, San Antonio, Texas 23/08/2018

This hotel is older. It is directly behind Bank of America. The entire staff are great people. They care about you and make you happy. My room was clean. The A/C worked great. I had plenty of towels. Breakfast was wonderful. My only complaint; The hot tub wasn't hot. The rooms are very quiet. I had a great night sleep both nights. Will definitely stay here again.

"Comfort Suites"

111joant, Oklahoma City, Oklahoma 10/07/2018

My stay was long. I complained about the smell of drugs and unauthorized entry into my room. A few guests who allegedly were dealing drugs out of the hotel complained and I was asked to leave. I paid my account up and the owner disrespectfully said he did not like the way I spoke to hi in front of his staff. That is untrue. Why would I stay a month if that was the case. I also had my mail tampered with and am concerned these people with drugs think I was a problem when I was speaking up for myself and the children staying in the hotel. Of course the owner took side and since he has another hotel, he is now hiding out.

"Okay place to stay"

lynns4282016, Cary, North Carolina 21/05/2018

We chose this hotel for its convenience to the highway as we traveled on to Waco. It was inexpensive but it shows. Room had a musty smell but seemed clean. Bed was comfortable and the room was quiet. For a quick rest while on the road it's an okay.

"Great Hotel with VERY friendly and helpful staff!"

seberj, Redmond, Washington 02/05/2018

We ended up here after a bad experience at another hotel in Mesquite. They were getting ready to close the office (we arrived late) and they waited for us to arrive! Thank you!! we had lovely LARGE rooms that were clean and well decorated. We were very comfortable there for three nights. Lots of options in the hotel breakfast area every day. I would happily stay here again.

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