Best Western Hotel Plaza Matamoros,  Matamoros

4.5/5  - based on 144 guest reviews.
9th And Bravo Street #1421, 87300, Matamoros, Mexico - See map
+52 8688161696 +52 8688161698

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 144 traveler reviews
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The Best Western Hotel Plaza Matamoros is a colonial hideaway located in the heart of the Matamoros shopping and banking district. Whether it is business or pleasure we will make sure that your stay is a pleasant one. If you're on a business trip bring along your laptop and take advantage of our complimentary high-speed Internet access in every room and in our business center. Perhaps the reason for your trip is pleasure, you can enjoy great shopping and dining while staying at the Best Western Hotel Plaza Matamoros. We are within walking distance from the main shopping area, Juarez Market, where you will find all kinds of arts and crafts as well as apparel shops and silver jewelry. For a great breakfast, lunch or dinner you can count on the sensational service of our restaurant, "El Patio", where we serve exquisite Mexican food. Perhaps you want to dine out, there are several other restaurants within walking distance where you can enjoy the spicy taste of Mexican food. If time is what you have in abundance drive over to our Bagdad Beach, which is only 20 minutes away and enjoy 42 miles of sensational tropical beaches. The Best Western Hotel Plaza Matamoros is one and a half miles from the United States-Mexico border where there are restaurants and pubs, apparel shops, beauty salons and souvenir stores. We are also located one mile from the American Consulate. Come stay with the Best Western Hotel Plaza Matamoros, we will make sure that your stay is a pleasant one! The hotel is non-smoking in all rooms and all public areas.

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Room 1

Guest reviews


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based on 144 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
105
Verygood
 
26
Medium
 
10
Poor
 
0
Horrible
 
3
Business Business 67
Couples Couples 5
Family Family 19
Friends getaway Friends getaway 11
Solo travel Solo travel 35
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Hotel Plaza Matamoros,Matamoros
  • 5
    « Highly recommended, Reliable and Comfortable. The best for visa stamping at Matamoros. »

    Clean & comfortable rooms, Good restaurant, and excellent staff. Mr. Salvador and Mr. Julio are awesome people. They are knowledgeable and very courteous towards their guests. This is the place to stay and highly recommended for people visiting Matamoros for visa stamping. Their restaurant even have optional menu for vegetarians. Thank you Mr. Salvador and Mr. Julio for your help and in making our stay comfortable.

    5
    « Exceptional service! »

    This is a great hotel. The best part is the staff who are very helpful. I would like to extend a special thanks to Mr. Salvador and Julio who made my stay a comfortable one. The restaurant at the hotel also serves great Mexican food with a regional Tamaulipas flavor. I stayed at the hotel to visit the US consulate. This was a convenient location not only to get to the consulate but also to restaurants and the markets. Matamoros is an old city with a lot of history and the people here are also very friendly. I would definitely recommend this hotel for travellers who maybe passing through Matamoros or for those who visit for business purposes.

    4
    « Best Location, Close to Market. Good Breakfast. Cordial Staff »

    This easily has to be the best location in Matamoros. It is 2 min walk from the nearby marketplace where you can enjoy food, do shopping, 3 blocks from a Spa, couple of blocks away from good restaurant. The hotel itself has an excellent restaurant and food. The staff working there is super friendly and cordial. They are very patient and helpful. The hotel manager Mr Salvador is an awesome person. If you plan to visit Matamoros then I will highly recommend staying here.

    5
    « Perfect for visa stamping at Matamoros »

    I am usually too lazy to write reviews but felt compelled to highlight the great service provided by this hotel and Mr. Salvador the owner. Mr. Salvador was extremely helpful all through the stay and with facilitating visits to the US consulate for visa processing. The hotel staff is exceedingly polite and seem eager to help. The rooms and facilities are clean and well maintained. The tasty and cheap food is a bonus.

    5
    « Perfect place to stay during your H1B Visa stamping. »

    I found this place on internet as I had read good words about Mr. Salvador from various immigration related websites and I second that opinion. Mr. Salvador have current information about the whole stamping process and really made the whole process easy and saved lot of time. Plus the rooms were clean and tidy and plus point is the location of the hotel. About the food - As I am vegetarian, and hotel restaurant have enough vegetarian dishes to choose from. Altogether I would highly recommend this place if you want to make your H1B Visa stamping process smooth. Thank You Mr. Salvador!

    5
    « Safe Place , clean rooms to stay while in Matamoros »

    Great Staff , Mr Salvador is really helpful during the stay. Great guy with great patience. Pick drop services at the places needed. Waits for you till we are done for the purpose of the visit. Very great stay

    4
    « Very pleasant experience »

    Purpose of my trip was to get my US visa stamped. I stayed 2 nights at Best Western Hotel Plaza Matamoros. The hotel is overall very comfortable and clean. The location of the Hotel is perfect!, Office of Consular services and US Visa consulate are very close - within 5 min drive. I'm a vegetarian, so I was not sure if I could get anything to eat at all. I knew zero Spanish - so was also concerned how to explain my specifications of the food at the restaurant. Salvador explained how the food did not contain any lard or egg or meat. They made all the food in house so he knew the ingredients well. I enjoyed the food I ordered every time. The fruit juices they have are freshly made in the restaurant. Mr. Castaneda Salvador is very friendly. Has good knowledge of the US consulate procedures. He has good advice on what is allowed into the consulate office (NO cellphones, smartwatches etc). Salvador went out of his way to ensure I got a room to sleep for the night. He was to give me a ride from Brownsville. I called him the night before my trip to check if he would be able to pick me up at Harlingen airport (30 miles away from original pickup spot). I was a bit worried about the ride in a taxi to a unfamiliar border town. Salvador agreed to pick me up at the airport late in the night. It was understandably way past his bed time. I was so pleased to see him ready to pick me up at the airport - very responsible. All our transport needs to and from the US consulate and the finger printing were taken care of for no additional cost. The Hotel staff is very courteous. Many of the staff members understand and speak english. They have wifi at the hotel. I could use Whatsapp to call US and even India. Free hot breakfast is good. I also used the treadmill at the Gym.

    5
    « Excellent Hospitality and guidance for VISA Services »

    My friend has given contact of Mr Salvador for Hotel and guidance for VISA Extension Stamping. Salvador has given me all the information required. I stayed at this hotel for a night and the room was clean and tidy. Service/hospitality was excellent. As stated in the website, Mr Salvador takes care of everything with utmost care. I can say that without Mr Salvador's help, I could not have got my work done within very less time. Thanks Mr Salvador for help and guidance. I would definitely recommend this hotel to anyone.

    5
    « Outstanding Service, perfect for H1B stamping »

    We first heard about Matamoros and Best Western's services from our lawyer. Upon further research and reading the numerous positive reviews, we contacted Mr. Salvador to avail his service. The services provided by Mr. Salvador is well worth the price you pay for the stay. We did not have to worry about logistics or our safety for the duration of our entire trip. We were picked up at an agreed upon spot in Brownswille. He helped get us our Mexico 7 day permit that allows us to enter Mexico without a Visa stamp on your passport. He drove us to the Fingerprinting and Visa interview campuses, waited for us and dropped us off at the hotel. Mr. Salvador even gave us a small tour of the city and took us to a nearby local market. He made our stay extremely comfortable and safe during our 3 night stay at Matamoros. The hotel is conveniently located, close to US consulate. The in-house restaurant has good vegetarian options and they can also custom make certain dishes, if requested. Dominos delivers to the front lobby as well. We would highly recommend availing Mr. Salvador's service, if you are visiting Matamoros for your H1B stamping.

    5
    « Nice hotel and succesfull H1B stamping »

    Upon recommendation from my friends, I contacted Mr Salvador for my hotel and visa stamping needs at Matamoros location. As advertised, Mr Salvador promptly picked us from Brownsville, TX and drove us to his hotel in Matamoros. We arrived there on Sunday 9th July. We were driven to the finger printing at about 08:45 the next day(10th July) and again to the consulate the next day(11th July). No major questions at the interview...just asked my petition and asked for the client letter. After a few minutes, the officer said he was not able to find the information in PIMS, but said not to worry. Unfortunately we were not able to get our passports the same day like many others, we had to wait until next day. After picking up passports, Mr Salvador dropped us at the border where we handed the Mexican cards back and they stamped the EXIT in the passport and headed over to US CBP. We waited for about 2-2.5 hours, though, there are not many people there. Once the officers started calling people, we cleared the Immigration and back in US soil in under 15mins. Simple questions at the border..just asked my petition, verified my US address.. and that's it. Overall, all went well.

  • 5
    « Worth the price »

    We are 6 people went for H1B stamping in Matamoros and took Salvador services. He took nice care from the day we entered and leave the hotel. Food was good in the restaurant that is located in the hotel.

    1
    « Over charge cheap hotel »

    The hotel is old. It's not worth $75 dollars per night. To deserve the inserts de of the rooms you can imagine it like a $20 hotel room. Old furniture, hard beds, paid for 4 but you only get breakfast for 2. Dirty, the entire building is hot you have to stay in your room to cool off. Terrible. I can go on and on. Best bet find a cheap hotel down the road. The exterior looks good but don't be fooled.

    5
    « Great place to stay! »

    First time visiting Matamoros and loved it! Our experience at the hotel was great. It was at a good price, close to shopping, eating, our family felt safe and Mr. Salvador was great! Highly recommend it! We will definitely come back!

    5
    « Best place to stay »

    I went to Matamoros for my visa stamping and stayed in Best Western for 2 days. It was awesome experience. it is very safe. Salvador and his staff are awesome. Wifi is really good. They have vegetarian menu :-)

    4
    « Best Western Hotel is good »

    I went to visa stamping for my H1B. The way they treat me is really good. I recommend to go with Salavor. He is really nice gentleman. Free wifi and printer facility to print documents.They will drop us near consulate

    5
    « A Trip To Mathamoros »

    It was an awesome experience with Mr. Salvador and the whole staff at the hotel. This was a 2-day family vacation for the first time in Matamoros. The free breakfast was okay except for those who don't like Mexican foods.

    5
    « Deceiving Breakfast »

    This hotel is great in everything: cleanliness, service, good staff, comfortable beds, large spacing. The only thing that you get for breakfast is either fruit and coffee, or toast and coffee included. Everything else you have to pay (ham, eggs, chorizo, etc.) If you go for lunch or dinner, you get buffet.

    4
    « Excellent stay during E-3 visa stamping at Matamoros »

    Visited Matamoros for a couple of days to get my E-3 visa processed. The hotel location was very convenient, a stone's throw away from the markets. These markets presented excellent shopping opportunities. There were plenty of local eateries serving some delicious food. The hotel room was spacious. The hotel staff was very friendly. The manager Mr. Salvador was warm, gracious and an extremely helpful person. His services, where he provides transport to/from the USA border and the USA Consulate are highly recommended. He also enthusiastically showed us the local sights. The visa processing at the USA Consulate was quick. Day one ASC appointment, Day two, interview and passports handed by 3 p.m. Overall a fantastic stay in Matamoros.

    5
    « Went to travel and visa stamping »

    Stayed at this hotel while on a visit to the city for Visa stamping and had quite a good experience at this hotel.A nice hotel in a small,clean city where people are polite and friendly. Hotel staff were quite courteous,accomodating and willing to help out or offer advice any way they can. Found it a little challenging with found, since was a vegetarian,but the kitchen staff and especially the chef(lunch/dinner) was understanding and made quite an awesome fried rice/veggies etc. Though have to watch out for the high calorie intake. Hotel Mgr , Mr.Salvadore was very nice and helpful during our visit and kudos to him and his staff for going out of their way.

    4
    « Good value »

    I liked the hotel overall except that the water was only a trickle. The staff was friendly and the room was very clean. Oddly, the mattress was both hard and soft at the same time. With the peso so low, it was a good value in US dollars.

  • 3
    « The hotel is clean etc but not for a handicapped person since they have NOTHING there for us throughout the hotel »

    The hotel is clean and the breakfast was good ,etc but definetely NOT for a handicapped person since they have NOTHING available not even the simplest necesity a disabled person would need throughout the hotel. So if you have a disablility don't stay there. I did and regreted it so much we left as soon as we could and stayed somewhere else.

    5
    « Best Hotel for Travel and Stay in Matamoros »

    This is my second time stayed in Best Western Hotel in Matamoros. The hotel has a great renovation and upgrade. The room are very clean and comfortable. The wifi internet is fast and stable. The staff is very friendly and helpful. Mr. Salvador is a very reliable friend that you can trust especially for Visa Stamping Service. He and his assistant provide convenient transportation service for interviewing at US consulate in Matamoros. The hotel has great mexican food for breakfast, lunch, and dinner. Walking distance to local market for shopping and tourism.

    5
    « H1B visa stamping »

    good location, good food and Mr. Salvador is very knowledgeable about the visa stamping process. He and his assistant will pick you up and drop you off at appointment locations. The process helped me to focus on the preparation of visa process and did not have to worry about logistics.

    5
    « E-3 Visa Stamping »

    Mr Salvador and all of his staff are really friendly. We had been there for our E-3 Visa Stamping. Whenever you ask for any help he is always there, makes you feel like being home. Thank you Mr. Salvador for all your services.

    5
    « Family owned place »

    Salvador and his people at the hotel were like family. They made sure we had everything. Vegetarian meals were available. Internet is good if you need to work. Swimming pool and Gym are useful if you are staying in the hotel most of the time.

    5
    « H1-B Visa Stamping »

    The place is completely safe and Mr.Salvador took care of us really well. I went with my wife and initially we were skeptical but Matamoros was completely safe. Salvador's son picked us up from Brownsville and dropped us at the hotel. The hotel was clean and safe. The stuff were friendly and the food was good. We also walked to the downtown to check out the market and it was completely safe. There were many locals in the market. I would recommend Best Western for your stay. The price was a little on the high side but I would still recommend it.

    4
    « Salvador is indeed very helpful! »

    I stayed at hotel for the purpose of stamping my H1B visa at Matamaros. All through Mr. Salvador was very helpful. He picked us up on Brownsville and took us to hotel. For next two days, he arranged transfers to US Consulate personally. On the second day, he also took us around for a driving tour of the city on his own! He is very knowledgeable and obviously very intelligent person. Ask him a question, and he replies exactly what is right. Thank you Salvador!

    4
    « H1B Renewal - Nice Experience »

    Mr. Salvador is very nice. He picked me up in Brownsville and drove me directly to hotel. He patiently answered all my questions. The stamp renewal process is smooth. I got my passport the same day I finished interview with consulate. The hotel staff are all very nice.

    5
    « Excellent Hotel! »

    I have previously stayed at this hotel twice when I visited Mexico. I stayed about a week on both occasions. And I have known dozens of people that have stayed here as well. The owner holds the hotel to a high standard and is very involved. The staff is always very friendly and helpful. I never have to use the safe located in the room. I have left money out in my room (US & Pesos), jewelry and passport among other things worth value. Nothing was ever touched or went missing. There is even a gated parking lot for your vehicle with a 24 hour watchman outside. I highly recommend this safe and inviting hotel for your next stay in Mexico.

    5
    « H1B visa stamping »

    An awesome place and Salvador takes care of us very well. So safe. Local commute and shopping. Language is barrier, but, Salvador helps in translating. Getting border permit, commute to consulate and return.

  • 5
    « H1B Visa Renewal at Matamoros, Mexico - Best Western Hotel Plaza Matamoros »

    Hello All, I went on Aug 29th evening and everything went well as per the instructions of Mr.Salvador. Amazing and down to the earth person picks you on time at the border, take you to his hotel, pretty decent hotel in that location, gives you complimentary breakfast (Either srambled eggs or omlette or Pan Cake) with Juice/Coffee. He takes you next day to the fingerprinting, in my case he waited for 5 minutes and picked me up immediately. He will take you to a nice authentic Mexican restaurant for lunch and probably have lunch with you. Next day, he picks you up for Visa Interview and gives you a prepaid phone card to call once your interview was over. He picks you in 10-15 min after you call the hotel. Evening he arranges either his assistant or himself to take you to the consulate for passport collection 15 minutes before 3 PM and drops you at the border where you need to walk down to the I-94 office. I took my mom as well and more than anything else, my mom enjoyed his kind service in terms of pick up drop, taking us to lunch, offering us to take for shopping in case of language barrier. Wonderful gentleman, God Bless ! Good Luck everyone.

    5
    « H1 Visa stamping in Matamoros - Best Western Hotel »

    This is the best hotel for the people going for Stamping in Matamoros. The staff and the owner Mr. Salvador are so kind and treat you like their own family and help you in every possible way. They gave the Complimentary breakfast for both the days (free of cost) and their lunch and dinner are well prepared and served at a reasonable rate (Veg & Non-veg). Mr. Selvador helps you in crossing the boarder from and to as well. The rooms are good in the hotel and the location is crime free. 9 out of 10 people who come for Visa to Matamoros are Telugu speaking and all of them stay in the same hotel

    5
    « Highly recommended »

    I went to Matamoros to renew my visa. And I chose to stay at Best Western Hotel Plaza Matamoros and used Mr. Salvador's service, without which my stay in Matamoros couldn't have been so pleasant and my visa process couldn't have been as smooth. The room is very comfortable and staffs were very friendly and helpful. The hotel cafeteria offers nice dining options. There is an old computer and printer in the hotel lobby, which turned out to be very helpful if additional documents were required for visa application. Overall, I am very thankful to everyone at Best Western Matamoros, including Mr. Salvador Castaneda and his assistant, as well as hotel staffs.

    5
    « Renew visa »

    I came here with my husband to renew my visa and the service was excellent. Mr Salvador and his assistant were very helpful. Also the other staff at the hotel were nice I'll definitely refer this hotel service. This is my second time here and it was a good experience.

    5
    « H1B visa stamping visit »

    My visit to matamoros was made the most comfortable thanks to Mr.Salvador! The hotel is very clean, great restaurant with vegetarian options as well. The staff is very courteous and polite. Salvador picked us up at Brownsville and drove us to his hotel in matamoros. Next day he drove us to the ASC office for biometrics and the day after to the consulate for the visa interview. Highly recommended!

    5
    « US VISA: Wonderful Hotel, Very good food and EXCELLENT Service from Hotel Staff and Salvador »

    I stayed hear for 5 days due to PIMS( Petition Information Management System) update glitch with my H1 B, because my H1 was approved just one month before and PIMS was not updated yet. Had to check with embassy everyday on my VISA status, and Salvador was always available to give a ride to Embassy and talk to you, support you morally by sharing his vast experience with people who visited his hotel for VISA stamping. Not even a single minute I was under stress because of delay in PIMS update. Matamoros cousulater/embassy help and support crew were so helpful , were always respond to call and give updates on my case/approval. Overall my experience with my Matamoros trip was excellent. Got a chance to meet different people who visited from different location in US for VISA. Thanks to Salvador again for taking us to excellent local Sea Food restaurants and advicing the BEST food. Without Salvador I think my trip would have been a stressful. I strongly recommend this place and person for your future trips to Matamoros VISA or Tourism.

    5
    « Wonderful hotel and great people »

    Fernando Castañeda and his staff provide every amenity and service at a very reasonable price. The hotel is scrupulously clean and quiet. I have visited Matamoros many times and this is my favorite hotel by far. At Hotel Plaza Matamoros, I feel like like family and not just a hotel guest. The restaurant, by the way, is excellent. I give this place my highest recommendation. Mike from Austin, TX

    5
    « Visa stamping »

    Visited Matamoros with my family for Visa stamping. From picking us up from UETA parking lot to providing assistance during Visa stamping, Mr. Salvador and his team was very efficient. The staff is great and cheerful, and rooms are clean. Though our visa got delayed by a couple of days since people at USCIS had goofed up the gender on the visa, we felt safe in the hotel. The area was undergoing road construction, which should be over in next 6 weeks. In any case, great service by Mr Salvador!

    5
    « Excellent service, very kind people »

    Mr Salvador was really helpful in everything. We went to Matamoros to renew visa and he took care of our transportation and waited for us until we got out of the consulate. Breakfast was really good! A must try! Rooms were also comfortable and clean

    5
    « VIsa stamping »

    Great service!! Great Staff... They took care of all the needs, have service to drop and pick from the US consulate for the stamping. Would recommend this as a great option of you are travelling to Matamoros for the purposes of Stamping. Salvador is a great gentleman. He gave us a trip of the old city, which gave a feel of the true authentic Mexico experience. Food at the restaurant was great and inexpensive.

  • 4
    « Street Under construction »

    I have stayed at this property before and liked what I experienced unfortunately this time around when I arrived I found that the street to the main entrance was under construction. and their parking area unavailable. It would have been nice if I was informed of this prior to my arrival. They did however, had parking available adjacent to the building. Except for this my stay was rather enjoyable, the breakfast was excellent and the attendant was very helpful in directing us to the parking area. I would definitely stay again.

    4
    « Relaxing vidit »

    We always stay here when we visit unless we stay with friends at their home. This was a quick trip so we stayed here. You can walk to the tourist souvenir shops. There are restaurants within walking distance or the hotel has a cafe. Plenty of hot water and the a/c kept the room cold. My only complaint is the people in the adjoining room had smoked in their room and when we returned for the evening we could smell it. I will return because it is well run and I feel safe here. If you need and help the owner is more than willing to help.

    5
    « Very hospitable service »

    I recently went to the Best western hotel in Matamoros and was delightfully surprised as to the service I received from Mr Salvador and the rest of the hotel staff. Everyone was so pleasant and Mr Salvador was so kind and helpful. He offers extra services if you are going to stamp your visa and is well experienced so he can answer some questions. I had a very nice stay and would surely recommend this place to anyone else. Did i forget to mention the rooms were tastefully furnished and the food was good too. Enjoy!!!

    5
    « Best Service In Matamoros »

    I had travelled to Matamoros for Visa Stamping on the 18th of November, Mr Salvador picked me up from Brownsville, took me to the Hotel which was beyond my expectations, rooms were really nice and the staff was very courteous. Also the Services offered by Mr Salvador was second to none,He showed me around Matamoros, took me to a doctor (I had developed a rash during my stay) had ordered the medicines to be dropped off at the hotel. Since i was in Mexico i wanted to buy tequila, Mr Salvador himself took me to the local market and suggested the brand i buy. His Hotel and services are Highly recommend , he has taken care of me as one his own. Thanks a lot Mr Salvador.

    5
    « Visa stamping »

    Went to Matamoros for visa purpose. Salvador the manager of this hotel and his assistant had made my travel and stay in Mexico comfortable. I will recommend this hotel to friends and family who plan to travel on business or leisure purpose. The hotel is clean with good wifi and us cellular signal.

    5
    « Best Service in Matamoros if you are visiting US Consulate »

    We went to Matamoros to renew our visa at US Consulate.One of my friend suggested this hotel and Salvador's services. We are very surprised by the service provided by both Salvador(Hotel Manager/Owner) and other staff, The rooms were very clean and you get all US Cellular signals in top floors. We stayed two days and our stay was very pleasant with no problems. There is a restaurant in ground floor which is good. I will definitely recommend this hotel for the guys who are visiting Matamoros for US visa renewal.

    5
    « Perfect for a two day trip to visit the US consulate. »

    We went to Matamoros since we needed to renew our Visas at the US Consulate. This is the perfect place to stay because it is clean, recently renovated, offers all kinds of amenities, the staff is friendly and very attentive, and it is just 5 minutes away from the US consulate. On top of that, if you go to mexicovisaservice.appspot.com, you can program your trip and a representative will meet with you in Brownsville, TX. So you can get to the hotel safely as well as to the US Consulate back and ford until it is time to go back home. We 100% recommend this hotel.

    5
    « Best experience in MAtamoros »

    I went to Matamoros for my VISA stamping. I saw good reviews about Best Western Hotel in Matamoros and Salvador Castaneda, who is the owner of the hotel. He picked me up from Brownsville, Texas to Matamoros and I stayed in his hotel for 2 days. Rooms are very clean and restaurant was great and the entire staff was friendly. Salvador took me to the Consulate, ASC and at the end to the boarder bridge. My entire experience was great and I highly recommend this hotel for the great service. Don't forget to visit the local market, which is just a block away.

    5
    « Amazing hotel and very friendly staff!! Customer service can't be better than this! »

    I was there for my visa interview and stayed at Best Western for 2 nights. It all started with Mr. Salvador picking me up from Brownsville, TX. He helped me through out the process. Hotel price was decent for the services he offer. I have to go to visa office three times, Mr. Salvador dropped me and picked me up all the three times. I bet he would have no issues if it would have been 10 times too. They have a nice decent dinning area with free breakfast! Do not worry If you are a vegetarian, they have a vegetarian menu too, they get fresh organic veggies and fruits from the local market there. He gave a city tour twice despite of his busy schedule. Mr. Salvador and his staff are all about customer service. If you are a person who believes in customer service this is the best place to stay. Thanks a ton for helping me Mr. Salvador!

    4
    « Stay at BEST WESTERN for my US visa stamping »

    Overall my trip was smooth and no complaints about the service and stay. Everything went smooth right from picking me up on the US side of the town and dropping off at the check point after I collected my passport. Very friendly staff and helped through all the way during the stay. Place was clean, well maintained and food was reasonable.

  • 5
    « Excellent value-added service besides the property itself »

    Regarding the hotel itself: - Location: the hotel sits in a very convenient location with 5mins drive to the finger print place and consulate. These are the places most of the people come here for. Plus the hotel staff is very responsive to dispatch vehicles to send you there/pick you up. - Room: not a fancy vacation style room, but clean and tidy. Have everything essential to keep you survive in this yet-a-little-bit-different world from the border. TV is provided but Wifi is the key. Bring your laptop and ipad/kindle for night life. In case of occasional Wifi signal reachability issue, choose a higher level room to get your AT&T signal and turn on tethering hotspot. - Restaurant: I'm not compromising my Asian taste. Rices are fantastic. English menu is provided, the waiter has limited English skill but very friendly. What's surprised me is: I've been visiting Mexico City before, so I kept tons of photos of delicious Mex dishes there. I showed the photo to our smart and friendly waiter, he nodded and send notes to the kitchen - although some of the options are not listed on the menu, they're flexible to offer you as close as possible for what you want to eat. - Services: house keeping every day. But the real value-added service is everything Mr Salvador and his staff provided during your 2 days (maybe more) of visa application to make sure the logistic is error-free. He'll pick you up from US and reach the hotel fast to insure you have time to rest for the next day - the procedure for crossing Mexico border could be complicated and time consuming without local transportation. And the hotel has printer in case of some document is found missing in last minute check - actually I forgot my resume DURING the visa interview, Salvador sent the driver to fetch me back to hotel, where I then printed pages lightening fast, and then the hotel driver sent me back in line to resume my interview. - The hotel and Salvador's service cannot guarantee anything about your visa issue procedure itself: they're not lawyers or visa officers. But the real value they provided is: everything in logistic which enables you to focus on your visa material preparation, to convince the visa officer in the interview itself. A safe and clean environment to stay, a friendly staff team to help from door to door transportation, border crossing and more. - Even you did not get your visa immediately issued, there could be an ugly administrative processing case by case, it's not any fault about the hotel service itself. Actually Salvador offered several options to those who got a "check" after the visa interview, in order to help them survive the tough times while waiting for the pending visa issued.

 

Getting to the hotel ...

All directions
·From: From: The airport. Go right as soon as you leave the airport and travel for about seven miles on 6th Street. Then make a right on Tenan Street and immediately left on 5th Street. Stay on 5th Street until you find Bravo Street and then make a left onto Bravo Street. Go straight for four blocks to 9th Street for the Best Western Hotel Plaza Matamoros.
 

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