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Best Western Premier Hotel Maceio, Maceio

4.5/5  - basé sur 3619 notations.
Av. Doutor Antonio Gouveia, 925 - Pajucara, 57030-170, Maceio, Brazil - See map

Discover Best Western Premier Maceio located at Pajucara Beach in Maceio, Alagoas. Enjoy the ocean views from our ocean front suites or spend some time at the pool on the top floor. It is possible to relax at the sauna or have a massage, a haircut or make-up. The fitness center is totally equipped with high end equipment for strength or cardio. The games room, kids club or a kids kitchen area is there to make a perfect stay for your family. An events area for more than 720 attendees is ready to host your event. Our restaurant serves regional and international food making a fusion cuisine ready for any taste. On Saturday lunches you can appreciate our famous "feijoada" with "caipirinha" and live samba. The rooms range from 32 square meters for our standard rooms to 120 square meters for our Presidential Suite. Our Presidential Suite includes a large balcony with a hot tub for two people and an ocean front view. All our rooms include a 32-inch LCD cable TV, coffee maker, iron, minibar, air conditioning, local art craft and a view to the sea, sometimes partial. Wi-Fi is free. Parking costs extra and is subject to availability.

Best Western Premier

Hotel Maceio

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Traveler's Choice
 
based on 3598 guest reviews
NOTE ISSUED
Excellent
2787
Very Good
710
Average
71
Poor
16
Terrible
14
REFER TO NOTICE
Business Business
449
Couples Couples
1312
Family Family
1294
Friends getaway Friends getaway
259
Solo travel Solo travel
79
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent hotel!"

4
05/04/2018

Great hotel with good and friendly service. The rooms are big, clean and nicely designed. The location is perfect-the beach is just across the road. There is a free WiFi but it doesn't always work perfectly! The breakfast is ok, but take into account that it's a typically local Brazilian one, so there are no vegetables, salads etc. We would definitely stay here again!

"Disappointing!"

3
28/01/2018

My third visit to Maceió and this hotel that used to be a Radisson. The beaches are amazing, the City is fine, but BW screwed with the hotel! The accomodation and services were much better in the past, not to mention the City's children beauty contest the hotel decided to host and turned my last day into a nightmare! No security, no access control, very disorganized. An awful experience! The hotel should at least consult or inform the guests about the ‘event'.

FabioKazuo, General Manager at Best Western Premier Maceio, responded to this review
Prezada Senhora Ju A, Agradecemos sua avaliação e é assim que podemos sempre evoluir e atingir melhores níveis de serviço. Observamos que a senhora não ficou satisfeita em ver um evento ocorrendo durante o período diurno no centro de convenções do hotel e lamentamos por isto. O evento tinha uma equipe própria de seguranças fora todo monitoramento das dezenas de câmera do hotel não havendo nenhum tipo de ocorrência ou descontrole. Consideraremos sua avaliação para nossa contínua melhoria. Atenciosamente Fabio Kazuo Gerente Geral

"Amazing friendly staffs. Ready to help, always."

5
09/01/2018

We got a room with ocean view at 4th floor but if you stay upper could be better. great location, groceries and pharmacy just behind the hotel. Amazing local breakfast style. You have to try Their tapioca is not the same as US. simply delicious, try a sweet one.

"Absolutely wonderful hotel to stay in"

5
01/12/2017

We stayed for 4 days at this hotel, and it was so amazing! Staff were friendly, the hotel has good facilities, the bed was comfortable, the shower was sensational, and the buffet breakfast was brilliant - and as a foreigner I really appreciated seeing the Brazilian breakfast options. It is located fantastically - right across from the beach where we spent most of our days and came back at night. Only downer - don't bother with room service as the food was inedible.

"Best hotel within a thousand miles!"

5
24/09/2017

This was one of the best experiences I have had traveling throughout Brazil, Central America, South America, and the Caribbean. The hotel was immaculate, and the staff was professional and courteous. The daily breakfast buffet was as good as any 5-star restaurant in terms of freshness, quality, variety, and service. The value I received for what I paid for my room (which I upgraded to a suite) was the best value-to-price ratio I have had anywhere in my travels throughout the Americas and Europe. The location is absolutely ideal with access to beaches, recreation, and restaurants. I would stay here again in a heartbeat and wouldn't even consider another hotel on my next trip to Maceio.

FabioKazuo, General Manager at Best Western Premier Maceio, responded to this review
Many thanks Mr. Steven P for your review. We are very happy with the recognition and comparison of the hotel, raising us to international standards. On your next visit to our city please contact us through our Whatsapp of reservations +55 82 99107-7471, where we offer our best rates and payment methods. Kind regards. Fabio Kazuo General manager

"Excellent!"

5
27/07/2017

Stayed two nights, wish we had more time there. The hotel rooms were spotless, the buffet breakfast was memorable for quality, service and presentation. Staff was helpful, friendly and happy to the point that it made your day better. Location was superb, right across from the beach, plenary of good restaurants and felt welcome wherever we went.

"Deserves top ranking, but rooms are noisy"

4
17/07/2017

This is probably the nicest hotel I have stayed at in Brazil: clean, modern, good food, friendly (and numerous) staff, very nice pool on the roof, good free wifi... Our standard bedroom was enormous as was the very soft and comfortable bed. The only negative was the very poor sound insulation between the bedrooms. We could easily 'listen' to next door's wall-mounted tv, and hear guests talking in adjacent rooms, including the floor above and in the corridor. It was as if all our doors and windows had been left open. A real shame, because as I said, the rest of the hotel was faultless.

"Best Western Premier Maceio, Maceio, Brazil."

5
16/07/2017

Beautiful location, it is in front of the beach, very good amenities, and delicious breakfast. The service is outstanding. I recommend Best Western Premier Maceio for everyone who wants to enjoy Maceio.

"The Best"

5
27/05/2017

Truly the best! Never experienced more friendly and kind staff. I spent a week on business and enjoyed it very much. Great location across from the beach. Free wifi. Breakfast is also great. Lots of choice and they cook eggs, tapioca, etc on order. Hope I can return on day.

ggeralrmcz, General Manager at Best Western Premier Maceio, responded to this review
Hello Holidaytravelfan, Thank you for the avaluation regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +55 82 3083-2100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Fabio Kazuo General Manager

"Totally overpriced "

2
22/01/2017

Well , what to say . I arrived at 2 am straight from a flight out of Rio de Janeiro . The room they gave me had so many mosquitos that I had to ask for a spray to kill them . The air conditioner was not working properly and making a lot noise . So they upgraded me and gave me another room . At 9am the power went off . The room started to warm up and I woke up sweeting . Called the reception and amazingly was only my room . A technical guy was changing the wires and that's why I had no power . The food is good , shower is good , location is good , service is OK at best . But very disorganized . M .

"Great STAFF. Nice ROOM and VIEW. Good LOCATION"

5
19/12/2016

+ Great VIEW + Very efficient and friendly STAFF + BIG room + Decent VALUE for money + Great LOCATION to visit both Maceio and the beaches nearby, easy access - Restaurant could do a bit better with in-room dining services, but I saw they are working to improve it

"A very good property"

5
19/11/2016

This beautiful hotel, right across from Pajuçara beach in Maceió, is superb. It is one of the best hotels we have had the pleasure to stay at in all of Brazil. In addition to great service, an excellent breakfast buffet, a lovely roof top swimming pool, spacious rooms, chocolates on your pillow when you turn in, you can ask recepção for alimentação to feed the carp in the pool by the front door. And prices are very reasonable if booked well in advance. This hotel deserves the five star rating. Highly recommended.

"Good.... for Brazil"

4
25/10/2016

Very nice hotel. Clean rooms, great service, good location, nice pool. I did not rate this excellent for several reasons. 1. Food; breakfast was not as good as the Meridiano. 2. Pool; Rooftop pool is nice but the ocean view is obstructed. In general the nicest hotel in Maceió. I'll definitely come back.

"Love Maceio"

5
07/08/2016

Beautiful hotel! Great location, close to restaurants, shops and beach. Outstanding service. Good breakfast buffet. The suites are spacious and very comfortable with nice balcony with view of the beach. Great for couples. Hotel common areas are modern and well maintained. Second time staying at this hotel, first time 5 yrs ago it was a Radisson. We will definitely return!

"Great"

4
27/05/2016

Hotel is very well located, in Pajuçara Beach. Good and spacious room, with good shower and bed. Breakfast is very nice, with lot of options. Hotel has Internet for free and works. I reccomend this place.

"Best Hotel in Maceio -- Otimo"

5
23/03/2016

For those who have enjoyed staying here in the past when this hotel was a Radisson, you will be pleased to know that the service and facilities are as good or better now. The rooms are still well maintained by the housekeeping staff, the morning breakfast is still the best I have had at a hotel (included in the room price), and the staff in reception is friendly and helpful. The manager was on duty when I checked in. Without my asking, he prompted the clerk to find me the best room available. I am attempting to learn Portuguese, and so I thank several people, including Rogerio and Christian, for spending time and mixing languages to help my learning.

"Best in town"

5
09/02/2016

Wonderful city, a great beach just across the street. Everything is great in the hotel: amenities, faciliteis, location, food but the service exceeds. The staff makes everything possible. Worth the visit and revisits!

"Very nice and well located."

5
01/02/2016

I spent a week in Maceio on business and stayed at this hotel. The rooms are spacious, modern and comfortable. The hotel is very well kept. The breakfast buffet is excellent. I did not have much chance to enjoy the leisure accomodations like the pool and excercise center but I am sure they are at the same level as the rest of the hotel.

"Wonderful Experience!"

5
04/01/2016

This is a really nice hotel in Maceió. I will return soon. The pool is a little bit small for a hotel of this category. The cordiality of the staff is the major point of the hotel. They are very friendly. Sheila prepares wonderful drinks at the pool bar, Paulo Rossi is a wonderful waiter at the restaurant. And so many others that I don't remember the name now. The hotel has a very nice cost benefit. The bedrooms are cozy and large.

"Very Good Hotel"

5
07/12/2015

Plus: The Radisson is a new facility (only a couple of years old), right on the beautiful beach in Maceio Brazil. The prices are very reasonable, the rooms are large and modern. Everything is clean and worked well. The wifi is a good, strong signal that worked everywhere in the hotel, although I had to log in several times over the course of a four-day stay. Probably the nicest surprise was the attentive well-trained staff. (The last upscale hotel I visited in Maceio had a lovely facility but terrible staff service.) Every encounter with staff involves a smile, an offer to help, and quick response. So congratulations to management for your superb staff training. Minus: A couple of small areas that could be improved: the elevators are modern and work well, but inside them the temperature is a furnace! Why? Because the hotel has placed TV monitors in the elevators to show advertisements of hotel services. Those monitors produce a LOT of heat, and just a step into the elevators will make you sweat. Seriously, Mr. Management, is it so important to provide more advertising during the 30-second elevator ride that you need to make your guests uncomfortable? Please remove the TV monitors. Also, the breakfast has a nice selection of food and attentive staff that keep the items replenished, but the floor space is very badly organized. Tables are less than a meter from the main food buffet, so traffic jams and spills happen as guests navigate between tables with hands full of plates with food. The single coffee server is on a different table in another location, so guests have to make more trips between tables to get coffee. Management, please... move the dining tables farther from the buffet and set up a second coffee service to disperse some of the traffic. Finally, the lunch service is SLOWWW. I ate lunch in the restaurant on a slow day (only one other table of diners), ordered a small item and then had to get up and leave when 30 minutes passed with no sign of my food. I went to the hotel next door and had a nice pasta lunch that was served in 15 minutes. Mr. Management, please pay as much attention to your lunch service as you do to breakfast. Lunch is not break time. Overall, this is a great hotel. I enjoyed my stay. I would stay there again.

"Excellent hotel"

4
21/11/2015

One of the best hotels I've been in Brazil. They do not have handicap-adapted apartments, but I was able to reserve a suite for the price of an apartment, which turned out to be excellent and well adapted. The view from the suite wasn't the best, but that was not important. The staff is friendly and helpful, the food was good and the pool is handicap-accessible, which is unusual in Brazil.