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Best Western Plus Hotel Tech Medical Center Inn, Lubbock

4.5/5  - basé sur 200 notations.
4703 N Loop 289, 79416, Lubbock, United States - See map

When you need easy access to area hospitals, universities, and sports venues, stay at our new, stylish hotel in Lubbock, TX, for modern accommodations and amenities. The Best Western Plus Tech Medical Center Inn hotel caters to both business and leisure travelers with a range of services and special touches that will make you feel right at home. Wake up to a complimentary full hot breakfast that includes cooked to order eggs, sausage, bacon, and other morning favorites. Enjoy cookies, coffee, and tea each evening, a great way to end the day. Our upgraded rooms and suites feature luxurious amenities including a refrigerator, microwave, and 42-inch LCD TVs. Our convenient location puts you within easy reach of Red Raider sporting events, Jones AT&T Stadium, the Village Shopping Center, and the National Ranching Heritage Center. All of our guests have access to our sparkling indoor heated pool and 24-hour fitness center. Our fitness center is equipped with a treadmill, universal gym, and weight lifting equipment. We also have a guest sweet shop and onsite guest laundry services available. We are a pet-friendly property so feel free to bring your furry best friend along. Whether you’re in town for a single night or are planning an extended stay, look forward to a luxury experience and superior customer service. We also have meeting and banquet facilities available if you need to plan special events. Make use of our business center if you need to take care of business activities while you’re on the road. Book now through bestwestern. com for the lowest rates and our Low Rate Guarantee.

Best Western Plus

Hotel Tech Medical Center Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 200 guest reviews
NOTE ISSUED
Excellent
139
Very Good
35
Average
12
Poor
7
Terrible
7
REFER TO NOTICE
Business Business
44
Couples Couples
37
Family Family
94
Friends getaway Friends getaway
8
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Love the Hotel"

5
04/09/2018

As a hotel clerk for many years. The Best Western plus is a wonderful hotel to stay in. The indoor pool is inviting I took my three kids all under the age of 12 they really enjoyed,plus pet friendly. The staff is very helpful breakfast had something for all of my picky eaters.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us! We are also happy to hear that the breakfast items did not disappoint! We Thank you and appreciate your business! We look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Great stay in Lubbock, TX"

5
03/09/2018

We stay in Lubbock often for travel and medical appointments. This was our first stay at this property. It is two years old, well kept, and very nicely appointed. It is also convient to medical centers and Texas Tech. We will definitely stay here again.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us! We Thank you and appreciate your business! We look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"West Texas"

4
29/08/2018

Newer Best Western Plus,very nice and clean. Convenient to most locations. Breakfast was very good. We stayed for a conference that was in the area. The room service feature was a good perk. We will stay hee again when we come back.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us and you enjoyed the breakfast items! We Thank you and appreciate your business! We look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Great hotel that truly makes you feel special!!"

5
28/08/2018

We had been traveling all day and were worn out. In West Texas there were few places to stop coming from Kansas. The places we did see along the way did not have parking for our 44 foot fifth wheel. It was Tuesday night about 10:00 at night and called the hotel from the road. The two amazing girls not only got me a room on the first floor but they took the time to make sure we could get our camper in the parking lot. We looked as hungry and tired as we felt. They immediately went and got us snacks and water. Y'all were absolutely awesome!! The next morning the young lady who checked us out was just as kind. The manager should be very proud of the employees running the hotel!!!

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are pleased to hear that our Hotel met your standards! We strive to keep our guests comfortable and have a more like home feel. We Thank you for choosing the Best Western Plus Tech Medical Center Inn as your place to stay! We appreciate you and look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"A late night audible to a great hotel"

5
27/08/2018

Long story short, we had booked a room at the La Quinta for the weekend and we arrived to a room that smelled disgusting, then given an alternate which then smelled like Mexican food, carpet was pulled back in a corner with a blackout curtain falling off the window. I call this BWP across 289 and explained my situation given it was 11:30 at night. They set me up fast with a room. Ashley and Shena were awesome and we're very friendly and professional. Then to top it off, the hotel delivered with being clean, comfortable and in like new condition. Will be my hotel of choice when visiting Lubbock from now on.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that you enjoyed your stay with us and found it easy to find us! We Thank you for taking time to leave us a review! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Inn Lubbock, Tx

"Flavored ice water in lobby"

5
27/08/2018

Beautiful new hotel. Wonderful welcome even at 1 a.m. All staff were very nice. Yummy hot breakfast. Easy checkout and GREAT COFFEE. Indoor pool was a welcome treat. Would go back to Lubbock just to stay there.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that you enjoyed your stay with us and found it easy to find us! We Thank you for taking time to leave us a review! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Inn Lubbock, Tx

"a great stay"

5
26/08/2018

I was amazed at the king suite....large sitting area, separate dining area, and a true bedroom suite with a door. Beautiful decor. Great location. Staff was very friendly and helpful. Highly recommend this Best Western.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that you enjoyed your stay with us. We appreciate your business and look forward to your next stay with us! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Very clean and comfortable- good value"

5
24/08/2018

Clean and comfortable. Good parking, Good value. Close to UMC. Easy access from main thoroughfare. Quiet. Good breakfast. Cold A/C. Comfortable bed. Good linens. Efficient staff. Have stayed here a couple times.

"Dirty sheets and not towels"

2
21/08/2018

We pulled the sheets back to find multiple stains on the bottom sheets, spills in the restroom area, and no towels or wash cloths. Other than this it was good but sleeping on dirty or stained sheets makes all other things irrelevant.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so sorry to hear that we did not meet your expectations during your recent stay! We appreciate your feedback as it helps us to improve the stay for all of our guests. We "Thank You" and hope you will stay with us again. Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"GREAT staff!!! Great location..."

5
06/08/2018

Loved the convenience of this hotel to everything I needed to do while in Lubbock. Easy access to the hotel and hospital and restaurants! I highly recommend this hotel! The staff was also very friendly and helpful with anything we needed during our stay!

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that you enjoyed your stay with us and found us in a convenient location for your needs. We appreciate your business and look forward to your next stay with us! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Nice enough place with comfortable beds."

3
05/08/2018

Not many frils but very close to dr offices. Breakfast is so so but not bad for price of room. Cleanliness is noticed as soon ad you step into front door. The smokers need to position themselves further away from door opening though and use disposal devices appropriately.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We do Thank you for taking time from your day to leave a review for your stay! We appreciate your business and hope to see you again soon! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Nice lace in Lubbock"

5
02/08/2018

Stayed at a different place my first trip to Lubbock, so I was initially disappointed. This hotel was uncommonly clean. Found breakfast to be very good. The grounds and the hotel inside was nice, pleasant, and clean. Well maintained for sure. Next time in Lubbock, I'll stay here.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us! We Thank you and appreciate your business! We look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Best place to stay in Lubbock!"

5
30/07/2018

I went to Lubbock to attend a wedding and stayed at this lovely hotel. It seems like a new hotel and everything is so clean and nice! The room was very quiet and it was so nice to have a microwave and little refrigerator. The location is wonderful because it was easy on and off the loop. The staff were very friendly and the breakfast was really good.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! Thank you for taking time from your day to leave a review! We are so happy that you have enjoyed your stay with us!! We Thank you and appreciate your business! Look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Great hotel"

4
24/07/2018

Beautiful hotel friendly staff.conveint to medical buildings and off of 289 loop in lubbock texas.heart hospital across on other side of loop. Lots of Shopping close by and many restaurants not far away

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are pleased to hear that our Hotel met your standards! We strive to keep our guests comfortable and have a more like home feel. We Thank you for choosing the Best Western Plus Tech Medical Center Inn as your place to stay! We appreciate you and look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Excellent hotel"

5
18/07/2018

I stayed at this hotel from July 8-12 and I would recommend this hotel to looking for a first class hotel in Lubbock, Texas. The front desk was very polite and the housekeeping staff did an excellent job.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that you enjoyed your stay with us. We appreciate your business and look forward to your next stay with us! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Quarterly Stay!!"

5
28/06/2018

This has not only become our "go to" place to stay when in Lubbock but my girlfriend and I stay here when we come to get our hair done from Midland. We feel safe, staff is has always been pleasant and the location is perfect! See you again soon!

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that we have become your "go to" place! We are glad that we make you feel safe and our staff is always welcoming! We look forward to your return visit! Sincerely, Chris Kumar General Manager' Best Western Plus Tech Medical Center Inn

"Nice Room"

4
27/06/2018

Room 110 was clean, large and roomy with two beds, a table and two chairs, TV on a chest of drawers, and a separate coffee bar that held the microwave and fridge. The remote was in a bag marked "fresh." Bed and pillows were comfortable. There is a wall mirror. All floor and table lamps - no overhead lighting. Dark enough for sleeping. Well-lit bathroom with separate lights over sink and tub. Granite bathroom vanity with cubby holes below for towels. Soap dish and lots of towels in the bathroom. Bathroom door opened into the room which gave more bathroom space. Breakfast good with choice of waffles, biscuits, bacon, eggs, hash browns, cereal, juice, etc. Nice décor in the breakfast area with a pretty light fixture. Had problems regulating the shower head and the fridge coils froze up and quit cooling. Informed check-out and was advised that she would pass on this info. Chose this hotel based on reviews; would stay again.

Subhir H P, Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that you enjoyed your stay with us and that our rooms met your expectations. We would like to apologize for the fridge freezing up. We have taken care of the problem. We appreciate your business and look forward to your return stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Excellent accommodations"

5
17/06/2018

My son and I stayed at this Best Western Plus for a college visit to Tech. I searched the choices on the internet and chose this one for its good reviews and lower price and was highly satisfied. I am quite impressed that it was less expensive than most of the other hotels in town but felt new and was very clean and comfortable. The breakfast was typical of a complimentary breakfast but a nice eating area and the food was fine. It was very convenient to reach Texas Tech the next morning. I have high standards but was completely satisfied with our room and stay.

Subhir H P, General Manager at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are pleased to hear that our Hotel met your standards! We strive to keep our guests comfortable and have a more like home feel. We Thank you for choosing the Best Western Plus Tech Medical Center Inn as your place to stay! We appreciate you and look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"excellent stay"

5
28/05/2018

definitely a place to feel welcome and great price and the room was perfect will definitely stay again as I will recommend this hotel to others and I would love to see other meats on breakfast bar that would be a great plus as well as freshly cut fruit

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us! We will look into the breakfast items! We Thank you and appreciate your business! We look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Clean, Convenient, Comfortable Room"

4
15/05/2018

This hotel is located on the N Loop Road, which is easily accessible to Texas Tech and the Medical Center. The reason for 4 stars "very good" instead of 5 stars "excellent" is because the fire alarm sounded and caused worry and confusion for guests. Other than that, the hotel is clean, the rooms are spacious, and the hotel offers an average breakfast in a large dining area. The décor in the foyer is lovely and inviting. We enjoyed the in-room hot tub.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We would like to start off by apologizing for the alarm disturbing you and causing alarm. We do Thank you for taking time from your day to leave a review for your stay! We appreciate your business and hope to see you again soon! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"great hotel"

5
11/05/2018

Everything was great! The employees enjoyed being at work and taking care of the guest. You really do not see that much anymore. Keep doing what you are doing. It is working. When I am back in the area, I will definitely stay here again!

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! Thank you for taking time from your day to leave a review! We are so happy that you have enjoyed your stay with us and Thank you for noticing that we love what we do!! We Thank you and appreciate your business! Look forward to your next visit! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Excellent Hotel"

5
07/05/2018

We were very pleasantly surprised by this hotel. Very new property, tastefully decorated, well maintained. My wife enjoyed the in room whirlpool tub. Very quiet in our room. Would definitely stay here again.

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that you enjoyed your stay with us and our whirlpool tub. We appreciate your business and look forward to your next stay with us! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Wonderful Hotel and Management Team!"

5
04/05/2018

Having stayed at Best Western Tech Medical Plus multiple times, I can very confidently say this is one of the absolute best hotels in Lubbock! The location is fantastic, the building and its rooms are new and excellent, and the staff here are truly exceptional! I would like to especially thank Ms. Diane who was incredible hospitable when making the bookings and checking in. She really went above and beyond to help my wife and I feel welcome and helped us with getting acquainted in Lubbock. She is truly an exceptional person and is so kind and helpful! I would also like to thank one of the managers, Mr. Chris who was also very kind and helpful. He is a tremendous manager and person! Many thanks also to Ms. Samantha and Ms. Cecilia who were both fantastic as well! Overall this hotel is a total gem! Great location, great rooms, and most importantly great people! Ms. Diane, Mr. Chris and team you are all rockstars! Thanks very much indeed!

Subhir H P, Owner at Best Western Plus Tech Medical Center Inn, responded to this review
Hello Guest! We are so pleased to hear that your enjoyed your stay and that we went above and beyond to make your stay more comfortable. We are also happy to hear that you have visited us multiple times and enjoyed all your stays! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Not worth the money"

1
29/04/2018

don't stay here. no where near the 100-150 dollars a night they charge. Hot breakfast is just some scrambled eggs with breakfast meat added to the continental breakfast you can get elsewhere. WIll not be going back

Subhir H P, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so sorry to hear that our breakfast did not meet your expectations. We hope that you will give us a try again in the future! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Brand New, Nice Place"

4
27/04/2018

Hard to knock on a brand-new place, so if you can get a good deal here, it's worth the stay. The only thing I have to mention that's a slight disappointment to me, is the AC noise. Why these brand-new places opt for the noisier AC units (deep/loud humming whenever the condenser turns on), beats me. But for those that aren't bothered by relatively slight inconveniences like that, or if you're staying during cooler weather, this is one of only 2 places in Lubbock I'd stay at again. Very friendly service, very well-appointed and sized rooms, incredibly comfortable beds, and easy access to freeways/University/Medical Center.

Subhir H P, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us. Also we would like to apologize for our AC units not meeting your expectations. We will check into the noise level and see if we can do something about this problem. We thank you and appreciate your business! Sincerely, Chris Kumar Best Western PlusTech Medical Center Inn

"ALWAYS A NICE STAY!"

5
22/04/2018

Very clean and nice environment. The hotel is near a main highway that will lead you to almost anywhere you need to go. The breakfast is always hot and offers a variety of food. I always enjoy my stay at the BEST WESTER PLUS, and it is close to Texas Tech University Health Science Center

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so happy to hear that we met all of your expectations! We are glad that you also found our breakfast enjoyable and location valuable! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Ok"

4
20/04/2018

Hotel was clean and easy to get too. Not a lot nearby so it was a short drive to get anything. They didn't get food be because of the towels. They were very rough and actually too small. The room had a spa tub which was nice.

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest, We are sorry that we did not meet your expectations with our towels. We do appreciate your business and hope that you will give us another try sometime! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Nice & Comfy!"

5
16/04/2018

This was my 5th or 6th stay within the last few months at this location. Most definitely has become my new home away from home. It is so convenient to many things like the sports facility we attended for volleyball, restaurants and shopping. The staff was pleasant. The room was very comfortable I will be and spacious. I will be back in June!!

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! Thank you for picking us to be your "home away from home". We are glad to hear that you enjoy our Hotel and that we can meet all of your needs! We appreciate your business and look for to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Awesome"

5
06/04/2018

We have been staying here since Jan 2018 due to a family emergency. Everyone has been great. The rooms and hotel are always clean. The breakfast is fresh. We come and go at different times and the staff is always asking how we are and how the family is doing... awesome hotel will always stay here

Subhir H P, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that we have made your stay with us a little more bearable. We appreciate your business and Thank you again! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Easy & Clean"

4
31/03/2018

We recently stayed at the Best Western Medical Center for a quick visit to Lubbock. The hotel is located right off the North side of the Loop and Slide, easy on and off the highway and close to Texas Tech. Its fairly new, ample parking, and friendly staff. Checkin was quick and easy. The rooms were spacious & clean. The two rooms we had both had a small fridge and microwave. The bathrooms were clean, and stocked with toiletries. The shower was hot, but the water pressure not so great. One of our rooms had a shower only, the other a shower and tub combo. The air conditioner kept the rooms cold at night, and the hallways were not too noisy, even on the weekend. There was quite an array of breakfast items, waffles, bagels, toast, eggs, sausage, cereal, yogurt, etc, even later in the morning. All in all, we would stay here again.

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad to hear that you enjoyed your stay with us! Thank you for noting the things you enjoyed and the things that were not so great. We appreciate feed back so we know how to make your next stay perfect! We hope you have a great day and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western PlusTech Medical Center Inn

"Nice new hotel"

4
18/03/2018

We enjoyed our stay, it was a nice, clean and new property. It was a convenient location and breakfast was great . We noticed the room next to ours had a barking dog, so be warned pets are allowed. The front desk offered to help but luckily the dog settled down and we didn't

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, Thank you for completing the review from your recent stay at our property. On behalf of our entire team, I would like to apologize for the barking dog. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are glad that you enjoyed our property, breakfast and the convenient location! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Lubbock, Tx

"Nice newer hotel"

5
12/03/2018

This hotel was nice and new with a bright parking lot and right off the freeway. Rooms were nice and big with comfortable beds. The only thing is this hotel doesn't have a spa which I like to relax in at night after long drives. But I would recommend this hotel.

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that you enjoyed your stay with us and found it easy to find us! We Thank you for taking time to leave us a review! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Inn Lubbock, Tx

"Best in Lubbock!"

5
23/02/2018

A great place to stay while in Lubbock! This hotel is located in close proximity to the hospital district, Texas Tech campus, major shopping areas ,and entertainment with easy access from any part of the city. Hotel staff was courteous and extremely helpful. The room at first glance was very spacious and inviting. The room was also adequately equipped and very clean. Beds were incredibly comfortable. The hotel also provided a great variety of options in their continental breakfast. I highly recommend this hotel for any purpose when coming to Lubbock.

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that we met your expectations during your stay with us! Thank you for taking time from your day to leave a review for us! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Lubbock, Tx

"Sour Service and felt unsafe!"

1
13/02/2018

I booked and stayed here while my Dad underwent total knee replacement surgery at nearby Lubbock Heart Hospital. The main reason I chose this hotel was for the convenience of being close by to relieve my mom from hospital duties and rest. Based on recent reviews, I was certain this hotel would be great. I would soon find out it was not. Positives: The check in was smooth and the receptionist (at that time) was very nice and helpful. The room was clean and at first everything seemed to be in working order. Negatives: The phone would not dial the front desk nor would it dial out. I needed to ring the front desk after discovering that a light was out in the bathroom and there were no batteries for the remote. I was staying there alone and did not feel comfortable going back down to lobby to ask because of the "crowd" hanging out with the receptionist when I entered for the night. I chose to just go to bed without T.V. and no way to reach front desk. The next morning I dressed and left a very nice note for housekeeping with the remote dismantled asking for batteries and even left a tip. My mother came over and showered and dressed and as she left mentioned to the housekeeper nearby in the hallway that our room needed a light in the bathroom and we needed batteries for remote and the phone was not working properly. She said she would get right on it and alert maintenance to the light issue. When I returned from the hospital that evening - there were some men hanging out chatting it up and laughing with the receptionist trying on a kimono and not even acknowledging my presence. I headed upstairs to find that not only were there STILL no batteries for remote, the light was still out and the ROOM HAD NOT BEEN CLEANED. I had no way to call the front desk and had to call the hotel from my cell phone - it took FOREVER for the receptionist to answer - probably because she was still flirting. After complaining only to hear her tell me I would have to call back in the morning for several minutes - I finally got her to agree to send batteries and fresh towels. I then waited another 20 minutes for someone and when the man who I'm not sure even really worked there gave me towels (he was dressed in regular clothes with no sign that he worked there) and guess what?? STILL NO BATTERIES FOR THE REMOTE! I went to bed feeling unsafe and upset that my room was not clean and had no TV to watch and no light in the bathroom. No one was at the desk the next morning for me to talk to - I left and my husband called for the manager later in the day. He was not willing to work with us or even speak to my husband personally on phone. He had the receptionist call back and say they would discount our room for $10.00 off. REALLY? I am not a complainer and have never written a bad report. I am not even that picky. The service was unacceptable especially when you run a hotel near a hospital. The service should be even more stepped up because your clientele is tired and ready for a nice, safe place to rest not have to wrangle with the help to get a clean room that is in working order. I would have rather slept in the fold out hard bed at hospital.

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest. I would like to start off by apologizing for your unsatisfactory stay. We strive to make our guests comfortable and to feel safe, like if they were in their own home. We are sorry that we did not meant your expectations during your stay. We have had our repairman make the necessary repairs to this room and apologize that it was not taken care of at the time of your stay! We hope that you will give us another chance in the future. We do thank you for your business and wish you a great day! Sincerely, Best Western Plus Tech Medical Inn Chris Kumar General Mananger

"Visited Lubbock for the first time in 10 years and absolutely loved the customer service that I was shown"

5
23/01/2018

I'm originally from Lubbock but moved away and I recently just came back from a trip from Honolulu hi to Lubbock. Let me tell you, I am extremely satisfied with the great service that my sister and I received. I booked out my stay about 2 weeks before I was scheduled to stay. Well due to weather I arrived a day early and Chris the general manager told me that he had a room for me and he even offered to give me the same rate I paid per night when I booked through priceline.com. When I drove in about 730 pm I checked and was put on the 4th floor. I took my suitcases up the elevator and then decided to leave and get dinner. I was gone about 30 mins and when I returned they told me the elevator was out. I mentioned that it sucked because I had bad knees, but I was told they were working to get it fixed. I said ok because I know it takes time to get things fixed but due to the hour of night it wouldn't be seen until the next morning. I work in facilities so I under stand. So I go up to my room and go to bed. Btw beds are so comfy! The next morning I get up and get dressed and go downstairs using stairs because the elevator was still out. Chris the gm apologized and offered to move my to the 1st or 2nd floor but I declined due to the fact I had to get to the airport to pickup my sister. When we returned Chris told us they had to order a part so it could be a few days and told me I could still move rooms, but again we decline. We come down the next day for breakfast, which was delicious, fresh eggs, bacon, hash browns waffles, etc. best yet, and Chris offers us the room again. We finally accepted the offer and then moved. Chris did offer to send some employees up to move us but we didn't mind doing it ourselves. When we go in to our next room we were extremely shocked to find he moved us to a room with jacuzzi tub which was an upgrade we never paid for. I was surprised but I remember Chris mentioned that he couldn't believe how understanding we had been with the situation. I had witnessed many other people from other rooms going down complaining and threatening the night crew but there was literally nothing anybody could do about the broken elevator. When people were disrespecting the night crew I witnessed the night crew remain polite and apologize repeatedly, with the guests getting more upset. I felt bad for the employees. I look at it like this I would rather for a hotel to shut down and elevator rather than doing like some cheap owners would continue running or do a temp fix to get it running safety not mattering. I also had a chance to have a few conversations with housekeeper Rosie! She was the sweetest I have even met! The day I had to drop my sister at the airport to leave I came back to find Rosie left me candy and a note on my bed, thanking me on behalf of best western! Overall, this was the best hotel I have ever stayed at, and I have stayed at hotels all over the world. I will definitely be staying here again. The hotel is new and is still settling so things will happen but how staff handled the situations were a plus! I am a federal employee and a disabled veteran!

Subhir H P, Owner at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! First and Foremost, we would like to start out by saying "Thank you" for your service, we could not do any of this without your unselfish dedication to our country! We would like to apologize again for the elevator malfunction and thank you for being extra patient with our staff during your stay. We are so glad that you enjoyed your time with us and that Rosie made a special impact on you. We appreciate your business and look forward to your next visit to Lubbock! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Great Location Hotel"

5
22/01/2018

We stayed here passing through Lubbock heading back home and it was very nice, clean, great location. Beds were super comfortable. We would recommend this hotel to families and anyone needing a great hotel. We stayed here with our 8 year old granddaughter. Very nice hotel!

Subhir H P, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that you found our hotel very comfortable. We thank you for taking the time to leave us a review and for your business! We look forward to your next stay with us! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Inn Lubbock

"Rad customer service"

5
17/01/2018

Wonderful customer service from the staff and especially the manager as well as lovely rooms. A+ all around. Awesome amenities like a laundry room, workout, heated pool, and free breakfast with a rad Texas shaped waffle maker.

Subhir H P, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Hello Guest! We are so glad that we made your stay great and enjoyed our Texas shaped waffle maker also! We appreciate your business and look forward to your next stay! Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn

"Awesome! "

5
01/01/2018

Great stay!! very nice and clean. Had very nice staff. The room was great really enjoyed the outlets on the nightstand really convenient to charge phones and laptops. Breakfast was great definitely enjoyed our weekend. Would definitely come back.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for taking the time to review your most previous stay here with us. We are pleased to know that we were able to make your time in Lubbock easier and more enjoyable. We look forward to hosting any future reservations here in the area. Safe travels and once again thank you for all the kind words you had to say about our location! Fabiola Amaton Best Western Plus Tech Medical Center Inn

"Great pet friendly hotel"

5
28/12/2017

Best Western is a great option for those traveling with pets. This Best Western hotel is very clean, has comfortable beds, a great hot breakfast and friendly staff. Definitely exceeded our expectations.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing us as your lodging choice, but also for reviewing your experience for the lodging community. We happily welcome pets and are happy to know that we've exceeded your expectations. If you ever find yourself in the Lubbock area again, please don't hesitate to book with us as we are eager to recreate your experience. Again, thank you and we hope to see you again soon! Fabiola Amaton Best Western Plus Tech Medical Center Inn

"Great stay and good night sleep"

5
09/12/2017

Friendly staff, comfortable beds, updated rooms and a nice breakfast waiting for you in the morning! Location was perfect for reaching TTU hospital and nearby shopping and dinner. Would stay at this Best Western Plus again.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for trusting us as your lodging choice in the Lubbock area. We are happy to hear that you had a quality stay and found our location convenient. We look forward to hosting your next stay! Happy Holidays! Thank you, Fabiola Amaton Best Western Plus Tech Medical Center Inn

"Do recommend."

5
08/12/2017

Must be good. Since discovering it this was our 5th stay there this year. It is a new facility a little off by itself but has good access to medical facilities, dining, and shopping. We have always found the staff to be very friendly and helpful.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for taking the time to fully share your experience with us. We are pleased to know that you enjoyed your experience enough to want to continue staying with us. We look forward to hosting your next stay! Happy Holidays, Fabiola Amaton Best Western Plus Tech Medical Center Inn

"Great Hotel Stay"

5
30/11/2017

Stayed here to be close to family member we had at UMC, hotel was only minutes away from the hospital. Newer hotel so looked very nice upon arrival. Staff was friendly and welcoming. Room was really nice and clean. Breakfast was really good with a nice selection of hot breakfast items and cold items. Overall I had a wonderful stay here and would definitely stay here again. Also would strongly recommend to anyone needing a hotel in Lubbock.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us, but for taking the time to review your stay. We are pleased that you found our staff friendly and our location to be of your convenience. Don't hesitate to reach out to us before your next stay with any special requests. We look forward to recreating the experience. Fabiola Amaton Best Western Plus Tech Medical Center Inn

"Visiting Family for Thanksgiving"

5
27/11/2017

This hotel was excellent! Great service, the breakfast was very good, and staff was super helpful. Great location, easy to get in and out. Close to Texas Tech. Very nice indoor pool!! Wireless Internet was easy to use. Room slept 5 of us very comfortable.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, We appreciate your feedback! It's great to hear that you were able to enjoy our amenities, breakfast, and location. If you ever need lodging in the Lubbock area again, please don't hesitate to stay with us. See you soon! Chris Kumar Best Western Plus Tech Medical Center Inn

"Our thanksgiving visit"

5
26/11/2017

Our stay here was very comfortable. The cleanliness of the hotel was the best! Staff is very helpful. And we absolutely loved the variety of breakfast we had. Our room got clean daily, received new linen and towels each day without having to ask. Thank you Best Western Plus!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for sharing your experience with us. We are happy to hear that our breakfast staff was able to meet your needs during your visit. Please don't hesitate to stay with us again if you're ever in the area. See you soon! Thank you, Chris Kumar Best Western Plus Tech Medical Center Inn

"Numerous Issues"

2
26/11/2017

I reserved a King room with a jacuzzi for my first vacation in 15 years. The room I had reserved, which was supposed to be ready upon my late arrival, was not clean at all. The room had long curly black hair in the sink, and what appeared to be pubic hairs in the tub. I was given another room with only a queen sized bed and no jacuzzi, but wasn't told it was a downgrade until after we were already entering the new room. The room rate was only adjusted to be $5. less than the original room.Yes, they offer a free breakfast. You have to be in the dining room between 6 am and 10 am. Also, if you have need of an "accessible" room, you might want to be very specific about your needs and make sure they have exactly what you need. Finally, they do not have a porter or bell-hop. If you need assistance with luggage you might try to make arrangements in advance, or seek another hotel. I will not stay at this particular hotel again.

"Go to hotel in Lubbock"

5
22/11/2017

Since discovering this hotel about nine months ago, I have stayed here about 4 times. The staff has consistently been friendly and very competent. The hotel is well maintained and relatively new. I have never experienced any problem with the facility or service received. I would not hesitated to recommend to friends or family that this be the choice if they are going to Lubbock.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for taking the time to review your previous experiences here at our Best Western Plus Tech Medical Center. We are also pleased to hear that you were happy with the cleanliness of our facility and found our staff to be helpful and swift. We look forward to hosting your next visit. See you soon! Thank you, Chris Kumar Best Western Plus Tech Medical Center Inn

"Our Experience with BW Plus Tech Medical Center Inn, Lubbock"

5
05/11/2017

When we first moved to TX in 2010, we went on several trips to NM. On these trips we stayed in several hotels in Lubbock. None of these hotels pleased us more than the BW Plus Tech Medical Center Inn. We've already planned on making this our only hotel to stay during our future trips through Lubbock.

"Kind & Patient"

5
31/10/2017

Arriving an hour later than expected, my boys and I were beyond exhausted. The sweet young girl at the front desk greeted our tired faces with a sweet smile. Handing me my key, she thoughtfully distracted my 10yr old son from his new found toy (front desk bell) by offering him a bottle of water in a snack. She did her job exceptionally well, tended to a fidgety child - all without missing a beat. Well done! & Thank you for another restful weekend.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review our property. Our staff takes pride in their great customer service skills and it's great to know that it is being recognized from guest' as great as you. We hope the next time you're in the area, you come back to visit us. Safe travels! Thank you, Fabiola Amaton Digital Marketing Admin Best Western Plus Tech Medical Center Inn

"GREAT STAY IN LUBBOCK TX"

5
30/10/2017

Stayed here for a weekend with the kids, staff was nice and attentive, breakfast was good and the attendant was always cleaning, the rooms were nice, clean and comfortable. We didn't use the gym but walked by it on the way to check out the pool. We will def be staying here the next time we decide to stay in Lubbock.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for taking the time to review our property during your most recent stay. We appreciate all the kind things you had to say about our amenities, breakfast, and staff. It's great to hear that we've gained your loyalty as your lodging choice for you and your family. We look forward to your next stay here with us and if you have any special request, please don't hesitate to contact our front desk agent or management. Safe travels! Thank you, Fabiola Amaton Digital Marketing Admin Best Western Plus Tech Medical Center Inn

"Dr. Visit"

5
28/10/2017

My daughter had a Dr. appointment and we had to stay over night this hotel was convenient for our quick trip the staff was very helpful and accommodating great breakfast and after a stressful day at the dr it was nice to relax by the heated pool

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only staying with us, but also for reviewing your most previous visit. It's great to hear that you were able to take advantage of our amenities and location. If you're ever in the area again, please don't hesitate to stay with us again. We hope to see you soon! Thank you, Fabiola Amaton Digital Marketing Admin Best Western Plus Tech Medical Center Inn

"Great Weekend Stay!!"

5
28/10/2017

My brother in law lives in Lubbock and we went to visit for the weekend nice clean hotel very friendly staff wonderful breakfast. staying here made our weekend visit very enjoyable will definitely be staying here in the future

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only your business, but also for trusting us as your lodging choice for the Lubbock area. We appreciate all the kinds things you had to say about our property. We look forward to your future stay, and if you have any special requests don't hesitate to contact our front desk agents or management. See you soon! Thank you, Fabiola Amaton Digital Marketing Admin Best Western Plus Tech Medical Center Inn

"A Great Motel"

5
28/10/2017

This Best Western motel is attractive inside and out. You can practically smell the "new". It is conveniently located to the Heart Hospital and eateries. The price was fair for such a nice location/property.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for staying with us and for taking the time to review our property. It's great to hear that you were able to take advantage of our location. If you're ever in the Lubbock area please don't hesitate to come back and stay with us again. We hope to see you soon! Thank you, Fabiola Amaton Digital Marketing Admin Best Western Plus Tech Medical Center Inn

"Best in Lubbock"

5
26/10/2017

so clean and comfortable, with a friendly excellent staff. I stay here four or five times a year, for five to six days and everything is always excellent.I highly recommend this hotel for any purpose when coming to Lubbock.

"New and Shiny!"

5
14/10/2017

My daughter and I stayed at this property while attending a Texas Tech preview weekend. The hotel is quite close to campus and also convenient to new restaurants and a movie theater. Everything in the hotel felt new and clean and modern. We had a large room with two queen beds and an area with an arm chair and sofa. What luxury for the bargain price of this hotel. The free breakfast was wonderful with eggs, crispy bacon, muffins, juice, coffee and tea, etc. Should our plans bring us back to Lubbock, we will definitely stay here again.

"Repeat customers for Buddy Holly day"

4
13/10/2017

It's home when we show up to stay! Ana, Chris, the head housekeeper and Stephanie the breakfast cook are wonderful. We had an issue with the frig not working this time and it was switched out immediately. We love the jacuzzi suite! Ok Cucumber/lemon water is always available in the lobby, good parking, and the price is excellent. We don't stay on game weekends. This is located on the northwest side across from the heart hospital. It's easy to take the loop anywhere you need to go in town. The only suggestion I have is to provide a softer pillow option.

"Love staying here!"

5
02/10/2017

The staff is always kind and if I need anything, they quickly take care of it. It's clean and the bed and pillows are awesome! This place is kept very clean and the breakfasts are always good. Will always stay here while in Lubbock.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, It's great to know that we've gained your trust as your lodging choice in the Lubbock area. Thank you for all the kind words you had to say about our property and staff, and we look forward to hosting any of your future stays. If you need anything at all, please don't hesitate to contact management or our front desk staff. Safe travels! Thank you, Fabiola Amaton Digital Marketing Best Western Plus Tech Medical Center Inn

"Nice but pricey."

5
01/10/2017

We started looking for a room a month before our stay and there were no rooms available due to family week at Texas Tech. We needed a room for 2 nights but got for one. The hotel and everything about place was nice. Breakfast was good, bed was very comfortable, room was nice and neat. Would stay again if not so pricey.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for trusting us as your lodging choice for you and your family. We apologize for our competitive pricing and appreciate your input. I would personally invite you to give us another chance if you ever need lodging in the area again, and if you have any special requests, please feel free to reach out to my front desk staff. Again, thank you and we hope to see you again soon! Thank you, Fabiola Amaton Digital Marketing Best Western Plus Tech Medical Center Inn

"Sleep"

5
27/09/2017

Excellent service, very comfortable bed, excellent breakfast, efficient and personable employees who greeted me with a smile and made sure I was serviced promptly. I recommend this Best Western hotel to anyone visiting Lubbovk.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for you choosing us as your lodging choice in the Lubbock area! We appreciate all the kind things you had to say about our many amenities and staff. We love to make our guest feel like we are a home away from home and it's great to know that we've accomplished that with you. We hope to see you soon! Thank you, Fabiola Amaton Digital Marketing Best Western Plus Tech Medical Center Inn

"Gorgeous Hotel"

5
25/09/2017

Everything was excellent. Good Service, beautiful room and best of all excellent price! I was pleasantly surprised to find a jetted tub in the middle of my room. Everything was spotless. I always have to ask for coffee for my room because they don't restock--but coffee was there. Just a top notch hotel. With taxes and everything my stay was 90.00

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you, not only for choosing us, but for taking the time to share your experience with us. We are happy to know that you were pleased with the state of our building and the luxury of our in-room hot tubs that some of our rooms have to offer. Thank you for all the kind things you had to say of our property and hope to see you again soon! Thank you, Fabiola Amaton Digital Marketing Best Western Plus Tech Medical Center Inn

"Great Experience"

5
20/09/2017

Motel is nicely located for the hospital district and for shopping and entertainment with easy access from any part of the city. The staff is courteous and extremely helpful. The hotel is clean and inviting, always at the top of my list.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, We appreciate all the kind things you had to say about our property and we thank you for your business. It's great to know that our location was of convenience to you and that we've earned your trust as your lodging choice in the Lubbock area. We hope to see you again soon! Thank you, Fabiola Amaton Digital Marketing Best Western Plus Tech Medical Center Inn

"Horrible beds"

2
14/09/2017

The hotel was fairly new and was clean. Some staff were very helpful, others not helpful at all. The main problem was that the mattress and pillows were lumpy and soft. I couldn't sleep because I was so uncomfortable.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us but also for taking the time to review our property. I apologize for the experience you're describing, I can assure you that customer service is our primary priority. Your input is very valuable to us and definitely taken seriously, I hope you give us another chance to show you how great our property and staff can be! Again, we apologize for the inconvenience and thank you for your business. Thank you, Fabiola Amaton Digital Marketing Best Western Plus Tech Medical Center Inn

"Nice Hotel"

5
06/09/2017

Very nice hotel for the price, very convenient to everything. The breakfast was good. The staff was very nice.The only problem we encountered was that every day our room keys would stop working but we just went to the front desk and they corrected it each time, a little hassle, but no biggie.Will definitely stay here again

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you, not only for choosing to stay with us, but for also taking the time to review our property. We are delighted that you found our staff to be responsive and appreciate the feedback regarding our key cards and apologize for the inconvenience. Insights like yours help us improve the experience for future guests. Don't hesitate to stay with us again, and if you have any special requests, feel free to reach out to us ahead of time. Thank you, Fabiola Amaton Digital Marketing Administrator Best Western Plus Tech Medical Center Inn

"Absolutely Beautiful Hotel"

5
31/08/2017

This Best Western feels just like a luxury hotel and rooms were immaculate. Breakfast was hot and plentiful. I visited the indoor pool and it has the coolest flooring and sides I have ever seen at a pool. Everyone at the hotel was very nice, courteous and helpful. I would definitely love to stay here again anytime.

"Great place to stay"

5
25/08/2017

Great place to stay when staying for medical reasons, hospital visits and vacations in Lubbock Texas. Breakfast was hot, tasty and satisfying. Rooms comfortable but loud color combinations. Could use microwave popcorn and ice cream in sundry room for purchase by guests.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review our property. We are delighted that you were able to enjoy our Full Hot American breakfast. Insights like yours help us improve the experience for future guests. Don't hesitate to stay with us again, and if you have any special requests, feel free to reach out to us ahead of time. Thank you, Fabiola Amaton Digital Marketing Admin Best Western Plus Tech Medical Center Inn

"Great staff"

5
17/08/2017

Very clean and beautiful place.. Staff is wonderful. Chris is very professionaland always helpful. We love staying. Can't say enough about how well we are taken care of. Room is spacious Pool is womderful. We come to Lubbock for medical reasons very close to hospitals. Chris and his staff are very professional. Chris is always very courteous and caring to all our needs. Would not stay any other place. Chris iis always professional,courteous and caring . This is

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review your recent visit to our Lubbock property. We take pride in what we do and are honored to know that our guest are taking notice of our hard work and dedication. It's always great to know that we can accommodate our guest and create great experiences! Thank you for your kind words and we hope to see you again soon! Thank you, Fabiola Amaton Digital Marketing Administrator Best Western Plus Tech Medical Center Inn

"Great Value, Nice Hotel"

5
16/08/2017

We had a great stay at this Best Western Plus. It's relatively new and very well maintained. We arrived early hoping to check in and leave our bags. The desk clerk called housekeeping for a room and assign it to us, then realized it was a suite instead of a king room that we reserved. She upgraded us for free - very nice! Both clerks at the desk when we checked in and out were Texas Tech students. They were very professional and was fun to visit with them about their majors and career plans.

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for all the kind words you had to say about our staff, which I will be happy to pass along. It comes with no trouble at all to help accommodate our guest to the best of our ability and it's great to hear that it is appreciated. We hope you come back and visit us again soon if you're ever in the area! Thank you, Fabiola Amaton Digital Marketing Administrator Best Western Plus Tech Medical Center Inn

"Great staff - New and clean hotel!"

5
13/08/2017

The staff is friendly and attentive! Breakfast hot and the location is easy access. I booked my visit last during graduation. The general manager made sure I had a room on short nilotice and that the rate was above expections! Thanks for a great experience!

c308k, Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing us, but for taking the time to share a little bit about your experience. We are glad that you found our location conveniently located and found our rates to be fair. If you ever need lodging in the area please don't hesitate to contact myself or my front desk staff. We look forward to hosting your next stay in the area! Thank you, Fabiola Amaton Digital Marketing Administrator Best Western Plus Tech Medical Center Inn

"Very pleased with our stay."

5
12/08/2017

We needed to spend the night in Lubbock and be close to the hospital so we got a room here. I loved the ambiance as soon as you walk through the doors. We had a really nice, clean room and I liked that they gave you a fresh remote control. We had a quick breakfast in the morning and they had a nice selection of breakfast items. Checking in and out were fast and easy and the staff was nice and polite.

"Don't stay here!"

1
11/08/2017

The mattress was a brick. I physically could not walk the next day. I asked for another room but the front desk employee couldn't have cared less. The shower was filthy! Just gross. Plus I shared the elevator with the housekeepers who were complaining about having so many rooms to clean. This made me laugh since they clearly weren't cleaning the rooms properly. Was supposed to return later in the month, I canceled that reservation.

c308k, Digital Marketing Administrator at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for sharing your thoughts on your previous stay here with us. Conducting business with integrity is one of our core values, please know that incidents like this don't happen at our award winning property. Please accept our sincerest apology for the inconveniences, and we hope you give us another chance to show you how great our property really is. Your feedback is valued, and we'd love a chance to make your next stay a great one. Thank you, Fabiola Amaton Best Western Plus Tech Medical Center Inn Hotel & Suites

"Best Choice"

5
10/08/2017

Texas Tech families this is a great place to call home while visiting your children or students. The hotel itself was great it was very clean and inviting. The staff was fantastic. They couldn't have done anything anymore to make it better. They even made me a pot of decaf coffee late late one night. Location was awesome. Close to everything most importantly for me the school. I'm glad I found the place to call home while visiting my baby (which will be often)

"Nice, Clean Hotel, Terrible Staff & Service"

4
09/08/2017

This hotel is very clean? The rooms are great and comfy. The value and location also great. Service lacking, rude, dismissive staff. If you don't care about interaction with the staff this is a great hotel.

"Best Western Plus Tech Medical Center Inn - Lubbock, TX"

5
09/08/2017

The Inn is fairly new. It is close to Texas Tech, and is next to fields belonging to them - but Texas Tech has a lot of land - so the campus is a little ways off. But the campus is easily accessed by Texas Tech Parkway. Breakfast is very good at this Best Western, and served in a nice space with plenty of outlets and data ports.

"Great Hotel with great service."

5
08/08/2017

We came to Lubbock to help our son to move back home. We stayed here in December when our son graduated from Texas Tech and was very pleased with the hotel. The hotel was nice and the breakfast was very good. The staff was very professional and helpful both times with stayed there.

"Would stay there again in a heartbeat."

5
07/08/2017

This will now be our new "place to "stay" When we are in Lubbock. It is clean, friendly staff, we'll located, and fairly priced. The only thing I'd change were the linens. They were somewhat rough and seemed cheaper than would have expected.

"Good rate, overall nice stay"

4
31/07/2017

Had need to stay in Lubbock prior to doctor's appointment. New property that offered a very good rate (approx 90 w tax). Our king room was spacious. comfortable, and clean. Shower (no tub) and toilet in separate room with fair amount of wasted space. My criticisms would be: the shower head was installed very high and I couldn't reach it to adjust; the shower door, when opened, made a good sized puddle causing some rust and a lot of grout in the floor tile was gone; and. the pillows were rather lumpy. If you stay here ask for a room on the back side of the hotel, away from the interstate traffic. Breakfast was decent fare in a small but attractive room. For the money this was a good place to stay.

"Family Visit"

5
31/07/2017

In Lubbock on a family trip and they made us feel right at home. Great MADE TO ORDER breakfast...we had homemade breakfast burritos that were huge and wonderful! The bed and pillows are the type that let you fall asleep almost immediately...very comfortable. AC is quiet. Room has every thing you need, and if you require anything, the folks at the front desk are at your beck and call. Wonderful hotel and staff. Would definitely stay again.

"Very nice, comfortable"

5
31/07/2017

facilities are new(1 year old), decor is nice and beds are comfortable. includes a nice breakfast too! We were able to bring our dog which is important to us, however it would be nice if other pet owners picked up after their pets as we do.

"Nice, new hotel!"

5
29/07/2017

Everything felt really clean and comfortable. It's location isn't near any restaurants in terms of walking distance, which is kind of a downer; however, there are many restaurants approximately 5 miles down the road. The breakfast was slightly better than expected, which was a plus. If I'm ever back in Lubbock I'll be sure to stay here again!

"Great stay"

5
29/07/2017

I would recommend this hotel to any kind of traveler; it has comfy beds, competitive prices, quality and diverse breakfast items, as well as easy to use Wi-Fi. I have done a lot of travelling and stayed at a lot of hotels in my 50+ years, and this one makes my top 5 faves. Will stay here again.

"Never stay here again"

1
26/07/2017

I arrived at the hotel after working a 13 hour day, no buggy that happens. What usually doesn't happen is the following. First room they gave me had a do not disturb sign on the door, I went back to the desk and the gal said oh it's ok go ahead and go in. I went back to room and went in there was no one there but the room was trashed. Ok again it happens so I get another room. I go to it and the bed had been made, and that was it there were towels soap or shampoo in the bathroom. There was a half full coffee cup on the counter, a dirty bar of soap in the shower and no shower curtain. I travel a lot and have stayed at some pretty seedy places but never have I run across anything like this. I'll never be back, and will recommend anyone coming to the area find some where else to stay. Very discusted.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Mr. Jeff, We sincerely apologize for any and all inconveniences that occurred at our property and want you to know that incidents like this don't happen here at our property often and apologize for this terrible experience. I will personally look into this incident, speak to housekeeping about your remarks, and appreciate you bringing this to our attention. I hope you reconsider staying with us on your next visit to the Lubbock area, so we can show you just how great of an experience we can offer. If you need anything at all, please don't hesitate to contact me directly as i would be happy to help. Again, we apologize and thank you for your helpful input. Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"With tag along kids"

4
23/07/2017

Booked a one room with two queen size beds for my family. We called in advance that we were going to be late for check in and arrived very late after midnight. The night clerk was very nice and accommodating. The room was clean and well furnished. Although I did call the clerk to ask if they can fix the sliding door for the wardrobe/cabinet to be fixed but they never did (it's wasn't a bother to me since I didn't use it). The breakfast was good, my kids looked forward to the server every morning for a nice conversation. She was always cheery and nice. The pool was small but my kids enjoyed swimming in it for a few minutes. Overall it was a nice stay for more than a couple of days.

"Brand new hotel, very nice and reasonable rates"

5
23/07/2017

This hotel is convenient, as it is just off of north Loop 289 near Quaker. The room was an average room for this type of hotel, but quite nice. I only stayed one night and did not try the breakfast. Nothing about the hotel here, but if you do not like hot weather, do NOT visit Lubbock in July - it was over 100 degrees and miserable.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for leaving a review on your previous stay. It's great to hear that you found our location convenient but are sorry to know that our hot Texas weather became an inconvenience for you. We hope you come back in the winter to see how cool Lubbock can be! We hope you have safe travels, and decide to come back and see us soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Nice Hotel"

5
21/07/2017

Great experience at this hotel. Very clean and comfortable. Would definitely stay here again if we were in this area again. Bed was very comfortable, room was very clean and a nice size. Staff were very friendly.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for your valuable feedback. It makes us happy to hear that you enjoyed your stay and found our staff friendly and helpful. Again, we thank you for visiting us and we can't wait for you to come back! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Good Overall Visit, But Will Need Improvements"

4
17/07/2017

This is a new Best Western in a new, growing part of Lubbock. Very good building with plenty of parking. Excellent lobby space. Decent staff; however, check-in took way too long, as it seemed disorganized in relation to having the right room ready for me. The check-out also took too long, as my room key stopped working when I was getting packed up. They could also use one more dolly, as it was busy that morning. As for the room, it was really nice and spacious (even though they did give me a handicapped room). Great television with lots of channels, and with an even better remote control. The bathroom was pretty decent with good shower and all, but it had one serious design flaw: The bathroom door swings outward into the room rather than into the bathroom, which would have been better. Very comfortable bed with a superb air-conditioning system which kept my room bearable. And it's going to be an even better location once surrounding future development bears fruit in the area in the years to come. Overall, a very fine visit here. Go ahead and come out here for the experience or if you're traveling and just need a good night's sleep. You'll get a good room here.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and leaving a review for your previous stay. We will be taking into consideration all of the helpful input you left us. We apologize for not being able to surpass your expectations. If you're ever in the area again we hope you give us another chance to show you just how wonderful our property is. We hope to see you again soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Nice new hotel"

4
10/07/2017

This hotel is very nice they offered a few variations on the usual BW breakfast including egg sandwiches and bacon, which was refreshing. The beds weee a little hard but that's to be expected with a new location. Overall we had a great stay.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and leaving your input for the travel community to see. We are happy to hear that your lodging experience here with us was a great one and that you were able to enjoy our Full Hot American breakfast. Please don't hesitate to come back and stay with us if you're ever in the area. We hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Great customer service!"

5
03/07/2017

The hotel looked wonderful and was everything it should be. What sets it apart is the excellent customer service. Brandon Buzzank (I asked for his card to include him in the review) was very thoughtful and professional. He made a great impression of Best Western to me and I will definitely stay here again.

"Beautiful Hotel"

5
30/06/2017

After spending the night at a previous hotel which was horrible, this Best Western was a GEM, Very Clean, The Staff Was AWESOME, breakfast was good, and over all from the moment we walked into this property it completely changed our mood. Thank You and we will totally be back

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, It is great to hear that we were able to make your stay a memorable one! Thank you for all the kind words you had to say about our property, staff, and breakfast. We were delighted to see to your needs while you were in town. It's also great to hear that we've won your future business here with us! We look forward to your future reservations here at our Best Western Plus Tech Medical Center Inn. Safe travels! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

""Wonderful experience""

5
29/06/2017

This hotel is to be the best by far. The staff were very courteous, efficient, and very helpful crew. Breakfast was wonderful, they have a wide variety of food. Overall this is a great hotel and I would definitely stay here again!!!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us but also for sharing your experience with the travel community. We are delighted to know that you were able to enjoy some of our amenities along with our full hot breakfast. We look forward to your next reservation! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Dog friendly!"

5
29/06/2017

LQ was full across the street, and boy are we glad they were! The manager of this BW offered us a discount to offset the $20 pet fee, and everyone on-staff was friendly friendly friendly! Room was clean and spacious, and breakfast was the best we have had in ages -- hot and stocked right up to shut down time. Nice and new!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, We are always striving to make each one of our guest experiences great ones, and it is great to hear that we were able to accomplish just that. Your pets are always more than welcome here with us and it was a pleasure to help! Thank you for all your kind words and compliments. We hope we've won your business and if you ever need anything at all, please don't hesitate to contact me directly. Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Business owner"

5
26/06/2017

Over the last few months I've done a number of Asphalt and striping jobs in Lubbock Texas. I have always stayed at the best Western plus medical center. Great property, very clean, nothing but positive interactions on my part. Breakfast is always good, fresh everything, including real eggs, bacon or sausage, waffles, cereals, fresh fruit and just about anything you would need for the morning. The staff is more than friendly! They seem to be well-trained and always very congenial. Anytime I needed a little something extra it was like having an on-site concierge. Can't say enough about the property and the management. I've stayed at a lot of hotels/motels and the nice thing about this property is that everyone seems to be personally invested. Five stars out of five stars from me!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for taking the time to share your experience with us. We are honored to know that you find our property to stand out from others. We are also glad that you found our staff to be both helpful and friendly! Thank you for all the kind words you had to say about our property and staff. We hope you come back and stay with us again when you're in the area! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Hot time"

4
22/06/2017

Was a good stay . Staff was great, breakfast HOT FRESH AND MANY CHOICES. Right next to freeway. Was 112 temp that weekend and room was nice and cold. Being from the coast that was nice. The hotel is new and rooms showed it. Had laundry facilities over all good stay.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us but also for leaving a review about your most recent stay. We are glad that you found the overall quality of your experience to be good! It is also great to hear that we were able to help with the hot weather while you visit us here in Lubbock, TX. Again, thank you for your kind words and we hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Not so impressed"

2
14/06/2017

Pictures looked great. New and clean. Breakfast was about average. Had a few issues. The bathroom door would not stay open, which might not have been an issue but there was no air in bathroom. There was a vent but no air. Actually the whole room felt kind of muggy the whole time even when AC was on 68. Second issue was sheets. They were horrible. The pilling was so bad that it felt like sleeping on sandpaper. I couldn't sleep. Lastly, we stayed 2 nights. The second day we had no shampoo/conditioner and they removed the soap from the tub.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, Thank you for the kind comments. I would like to sincerely apologize for not meeting your expectations in the other departments. I will be getting with each respective department to educate and correct the issues that you incurred so no other guests may experience the same. I hope you give us another chance to change your opinion so we can prove that this is not a normal guest experience for our property. We look forward to seeing you again and please do not hesitate to contact me if I can assist in anyway. Sincerely, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Lubbock, TX

"College Orientation Trip"

5
10/06/2017

Only complaint is something out of control - side of hotel by road is noisy. Person in room above me was very loud - it's in good location & I will be staying lots more times - my child will attend Texas Tech this Fall.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us, but for taking the time to share your overall thoughts. For your next stay, we can make your reservation on the east side of our building to help with the noise issue. We're terribly sorry that we weren't able to help while you were on the property, but we promise to make it right on any future stay you have with us! We hope to see you again soon and congratulations on becoming a raider mom! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"My stay at best western plus"

5
30/05/2017

My stay satisfied my needs. Price was right as well as location. Thought I'd need to stay 2 nights, but was able to cut stay to 1 night. Making change at check out was not an issue. Had bacon at breakfast, would have preferred sausage, but not a big deal.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review your previous stay. We are pleased to know that you found us conveniently located and found our staff helpful as we are always trying to accommodate our guests the best we possibly can. Again, thank you for your insights and we hope to see you soon. Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Comfortable, clean new hotel"

5
30/05/2017

A new hotel, conveniently located. Beautifully and thoughtfully decorated. We booked a king room and it was wonderful AND I really appreciated an individually cleaned remote in its own packet! The full breakfast was wonderful and the hotel is completely smoke free! The workout room had enough equipment to start the day and it had a pool. The staff could not have been more helpful.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for reviewing your stay for the travel community. We are glad that you had a chance to take in some of our amenities at our beautiful new location while in Lubbock, TX. Don't hesitate to stay with us again, and if you have any special requests, feel free to reach out to my front desk or myself directly. We look forward to your future stays with us. Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Great Stay"

5
29/05/2017

Always enjoy staying here. Employees are friendly and efficient. Room is clean and comfortable. Location is very convenient for my needs. Upgraded to a suite this last time and the extra space was really appreciated since I had my 4 year old grandson with me. Thanks.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us, but also for reviewing for the travel community. It's great to hear that you found our staff efficient and friendly. We are always eager to make our guest comfortable and help in any way that we can. If you ever need lodging in the area again, please don't hesitate to book with us. We hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Outstanding service"

5
28/05/2017

Passing through Lubbock on a Holiday weekend, I was lucky to have chosen this Best Western to stay at. Outstanding service! Great Breakfast! Large clean room with comfortable bed. Will definately stay here again

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, It is great to hear that we've gained your business as a loyal customer. Thank you for staying with us and for taking the time to review your experience. We are glad that you found the overall quality of experience to be great. Don't hesitate to book with us again if you're ever in the area. Again, thank you for your kinds words and we hope to see you soon. Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Wedding Trip"

5
23/05/2017

Value would of been higher if we had not stayed on Texas Tech's graduation weekend. Rates were inflated due to high demand. This was the case at all motels. We stay in Lubbock quite often. I would absolutely stay here again.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us among the many hotels in Lubbock. We really appreciate your understanding of rate demands, specially during graduation weekend! If you're ever in the area please don't hesitate to book with us again! We hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"D"

4
22/05/2017

Average hotel clean but overpriced for what you get breakfast looked day old so we skipped staff was friendly but did not go out of their way work out room and pool had no towles also no hot tub ok stay but Lubbock has so many better choices

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for not only choosing to stay with us, but also for leaving a review about your previous stay. Our breakfast bar offers a Full Hot American fresh selection and eggs made cooked to order, we are terribly sorry you were disappointed by it. We appreciate the feedback. Suggestions like yours help us to work towards providing a better experience for all of our guests. We hope you come back and give our property another chance to show you how wonderful it is to stay at our Plus location. We hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Great Hotel"

5
19/05/2017

This hotel has been open for a little over a year but it is easy to see that management takes great care in maintaining it's appearance and cleanliness. I will certainly be staying here again when I am in town.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for sharing your review with the travel community. We are delighted that you were impressed with the state of our building and thank you for your kind words. Again, thank you for your business and we hope to see you again soon!! Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Really nice place! Stayed on 5/6/17"

5
16/05/2017

We stayed one night here. We didn't have a reservation, just walked in and they were very accommodating without gouging us. Great deal and gave us a Veterans discount for my father's service. The rooms were very nice and very clean. The facility is new so it is very updated. The beds were comfortable. Nice pool area an workout room although we did neither. The hot breakfast in the morning was great. REAL cooked scrambled eggs and bacon. The woman in the cafeteria, Stephanie, is a real jewel and an Army veteran. She made us feel so at home and all the food was stocked and tables were clean. This place is lucky to have someone like her working for them!! We would definitely stay here again if we ever travel through Lubbock again!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, We were happy to host your stay while you were in the area we are also please that you were able to enjoy our new and updated Plus amenities. We are thankful for our veterans and are happy to hear that your stay was beyond perfect. Please don't hesitate to stay with us if you're ever in the Lubbock area again! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Great, fairly new property"

5
10/05/2017

This is a very nicely run hotel. Everything was top notch. Only qualm was the shower stall was a little narrow for me. Great hot breakfast, rooms are great size and very comfortable. Would definitely recommend this place to people needing a place to stay while in Lubbock.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us among the many hotels in Lubbock, TX. We are happy that you were pleased with the state of our facility, and will be sure to pass along the kind words to our team. I'm looking forward to your next visit! Thank you, Chris Kumar General Management Best Western Plus Tech Medical Center Inn Hotel & Suites

"Great Stay!!"

5
07/05/2017

Great Room stayed two nights and my Family enjoyed it ! Kids went swimming and then used the fitness room and Breakfast was Amazing! Over all good experience and rooms were as Expected to be ! Definitely gonna stay again

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review your previous stay. It is great to hear that our facilities surpassed your expectations for you and your family. We hope you consider staying with us again when you're ever in the area. We'll see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Nice room, nice facility...HORRIBLE sheets"

4
02/05/2017

I would have given this facility a 5 star rating, if only they knew how important nice linens were.... The facility appears to be very new, the young lady who checked us in was very friendly and professional. The lobby and grounds were nice, clean and inviting. The room at first glance was very spacious and inviting. But then, when we turned our beds down for the night...the sheets were 'pilled' worse than any I have ever seen. They felt like sleeping on very rough flannel....what an uncomfortable feel. The beds themselves were very comfortable, but I just can't imagine a bed made with those frightful linens!!! I had to initial and sign a waiver stating I would not steal the linens or I would face a 100 dollar fine....I feel sure they have never had to impose that particular fine...because NO ONE would want those sheets! Please, management, if you read this post, make haste to order and change out the linens in this otherwise amazing property! Breakfast was typical complimentary fare, and parking was easy. The property was very easy off and on Loop 289, across the Loop from the Heart hospital...very convenient location for us.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, We are terribly sorry to hear about the sheet incident, I will definitely be looking into investing into good quality sheets. We hope you give our property another chance and come back! Again, i apologize for the inconvenience and thank you for your input! Respectfully, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Family visit"

5
01/05/2017

Great stay. The manager Chris Kumar is the best. Very customer service oriented. Nice location close to Tech. Plenty of parking. Very clean. Room was quiet, well decorated. Good hot shower. Fast free internet. No complaints!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for your kind words! We always appreciate getting good reviews from people as great as you guys. I hope you come back and visit when you're ever in the area. See you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Perfect for Texas Tech visit"

5
27/04/2017

Our family travelled to Lubbock to tour Texas Tech and see the town. The location was close enough to have a view of campus, but far enough to enjoy a quiet stay. Easy drive to campus, lots of restaurants and shopping.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to leave a review. It's amazing to hear that you enjoyed your stay and were able to take advantage of our location. Please come back and visit us if you're ever in the area. Go Raiders! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Quick stay"

4
27/04/2017

Needed an overnight room for an early flight the next day. Pet friendly. Staff was nice. Breakfast was fine and starts early which is continent. Would stay again. Bring your own pillow though. Great hotel for the price.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for sharing your experience with us with the travel community. Please don't hesitate to stay with us if you're ever in the area again. We hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Excelent stay right up their with Higher Chains like Fairfield by Marriott and right under Hilton Garden Inn."

5
27/04/2017

The Hotel was very nice, new and clean, staff was very friendly and helped us get our luggage back to the care. Breakfast was a hot breakfast and we stayed for under $100.00. I would recommend this Hotel anytime in Lubbock. Close to the new outlet Mall on N Loop 289 and close to Texas Tech and both Medical centers, Covenant and University Medical. We go every 90 days to Lubbock and always find something new.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for your kind words and for choosing to stay with us. It is great to hear that we were able to surpass your expectation during your stay and gained your business. If you're ever in the area again please don't hesitate with us again as we are eager to recreate your experience. We hope to see you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"I don't write reviews often "

3
25/04/2017

but I had to comment about the linens. I have never stayed in a hotel that had this bad of sheets. The bottom sheet is covered in little pills and feels like you are laying on a blanket. The top sheet is fine. People want to sleep on crisp smooth sheets. My suggestion is to invest in quality sheets. Paying $100 a night to sleep on yucky sheets is ridiculous. Everything else about my current stay is good. Hotel is nice and clean. But in order for me to book again I'd hope you get some new sheets!

"Get away, good place"

5
25/04/2017

We come here often! Chris and his staff always give great service and remember us, which makes us feel like we are at home!! The whirlpool room is relaxing and what I needed. We get a great price on it, so it's our go to, in Lubbock. When there are issues or small things, they are there to correct them so that our stay is what it should be. Today in January, the breakfast cook did not show up, so Anna, the front desk clerk doubled as the cook and clerk. She had some assistance from a nice guest, who pitched in to cook eggs when she needed to mind the front! The eggs were not overlooked. And sausage was cooked more than normal and was really good. This is actually two reviews because I can't submit more than one every 3 months! We love it here! The reviews below that are negative, are NOT our experience. Take them with a grain of salt. In March, we came for our anniversary to get away for a night! Again we were not disappointed. The bed is very comfortable, the towels are nice, and they provide extra for the whirlpool in our room.

"Great Pool"

5
10/04/2017

I was passing through with my daughter and we wanted to have a swim somewhere nice. This place was great. Very clean and the pool was amazing. I spent most of my time swimming although it was cold outside. Will return.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to come take a dip in our pool! We hope you and your daughter had an awesome time. If you're ever looking to swim again don't hesitate to come back! We hope to see you soon!! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Needs Some Help"

3
04/04/2017

I had high hopes for this relatively new hotel. Its dimly lit interiors were a surprise from the brightly lit and surprisingly attractive exterior for a BW. However, with only one employee working a Sunday night I had to wait to check in. When I realized the A/C wasn't working, I tried to call the front desk, but the phones also weren't working. I went back to the front desk, waited in line to talk to the only employee seen since arrival. He graciously offered to come to the room and attempt to fix the A/C issue. After 10 minutes, he reset the unit, and it worked great from there. Shortly thereafter, we realized that the TV channels were far more limited than what the channel guide showed. I've never seen a hotel offer the opportunity to scroll through all the channels to see which ones you actually got. Lastly, the towels and sheets were pretty rough. This hotel isn't bad for a one-night trip. But for the price and age of the hotel (paid $95 for a Sunday king size room) I expected more.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing our hotel and for sharing your review. We sincerely regret not exceeding your expectations while staying at our property. I can understand the frustration you experienced. We are thankful our front desk agent was able to help with your A/C incident, and i'm sorry it happened. We are highly committed to Best Western's guarantee and am glad we were able to display that commitment by providing a resolution for you. If there is anything we can help you with please don't hesitate to contact the front desk or me directly. Again, thank you for your insight. Respectfully, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Truly a plus"

5
30/03/2017

We are B.W. award members. This motel is less than a year old and is one of the nicest places we have stayed, We make this trip 1 or 2 times each year and this is where we will stay every time. This is truly a plus, plus. Easy access to Resturants and service stations.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for recognizing our efforts within the brand. It comes with great pleasure knowing we made your experience here at our Best Western Plus property a great one. We thank you for your loyalty and are eager to recreate your experience. See you soon! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Great NEW Best Western"

5
26/03/2017

Great property. New sleek design. Very hip. Very nice rooms. Only con was lack of good ventilation in bathroom. Happens in most properties so not sure why hotels have not addressed this. Close to town and eating places.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review your stay. We pride ourselves in how beautiful our property is! Again, thank you for your kind words and we hope to see you again in the near future! Thank you, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Disappointed!"

3
18/03/2017

Phone was dead, no water pressure in the shower, and no hot food available when we went for breakfast. The room was nice enough and the bed was comfortable. The location is great for access to TTU or the hospital.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for choosing to stay with us and for taking the time to review your stay for the travel community. We sincerely apologize for the incident of not having hot breakfast available. Our breakfast attendant works really hard to ensure all of our guests' leave with a smile, but we are terribly sorry for not being able to do that for you. We do hope you come back and give us a chance to show you how great our breakfast and facilities are. Again, thanks for your feedback! Respectfully, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Wonderful Stay!"

5
24/11/2016

Friendly staff and a comfortable bed. After a long day on the road this it was great to be able to stop and rest. No hassle at checkin and parking was plentiful. I skipped breakfast because I was in a rush the next morning but it looked decent.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are happy to hear that we were able to help you with getting some rest after hitting the road. We are also happy that you found the staff to be friendly and helpful. Please think of us the next time you are in Lubbock, whether for business or pleasure. See you soon! Happy Holidays, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Wish it was cleaner"

3
18/11/2016

The hotel is beautiful and new. Put room had hair everywhere and the volume on the TV didn't work. I was with my family and we got there late so it was easier to sleep than move them. The breakfast was good, but crowded.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, On behalf of our entire staff I would like to apologize for not exceeding your expectations! We hope you consider visiting us again so we can show you how exceptional all of our amenities are and how delicious our breakfast is! If you have any special needs/request please do not hesitate to get in touch with our front desk or with myself directly. We hope to see you soon! Happy Holidays, Chris Kumar General Manager BEST WESTERN PLUS Tech Medical Center Inn Hotel & Suites

"Nice Stay"

5
17/11/2016

Booked using airline miles for an overnight stay while touring West Texas. Hotel looked brand new, desk clerk said they had been open about six months. Modern and nicely furnished, no complaints at all. Breakfast was real eggs and skillet fried sausage. Very pleased with our stay and would book there again if traveling to Lubbock.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, We appreciate the feedback as it is very important for us to ensure that we continue working to meet our guests needs' and expectations. Please don't hesitate to book with us again as we are eager to recreate your experience. We hope to see you soon! Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Always a great place to stay"

5
10/11/2016

Always a great place to stay weather it be for business or pleasure. The staff was friendly, the breakfast was hot and fresh and the SUNDRY room was well stocked. Not once have I had any problems while staying here since they opened this year (2016)! Excellent property! Cant wait until my next stay!

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, We are pleased with the kind things you had to say about our staff and are glad that you found our sundry and breakfast both satisfying and accommodating. Thank you for taking the time to review your stay with us and for your repeated business! See you soon! Best Wishes, Chris Kumar General Manager Best Western Plus Tech Medical Center Inn Hotel & Suites

"Close to the Heart Hospital"

4
08/11/2016

I believe this hotel is fairly new. It was very close to the Heart Hospital, was very clean, the decor was very nice, and the price was super! The breakfast was quite good. We will stay there again when we return to Lubbock.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, Thank you for your kind words and for choosing to stay with us. We are happy that you enjoyed our many amenities and found our location convenient! Please don't hesitate to come back and visit us if you're ever in the area again. Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Everything you need and more!"

5
02/11/2016

The room was very comfortable for a family of 4. Everything was so nice and neat and the staff was very friendly and helpful. The location is in close proximity to everything and quiet. Breakfast was amazing! Highly recommended if you want a nice affordable place with no worries.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, We are delighted that you found our location convenient and were impressed with our many amenities. It is rewarding to know that our guest recognize and appreciate the effort our staff puts into making each one of your stays as enjoyable as possible. We do hope you come back and visit us in the near future and again, thank you for your kind words! Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Awesome Place"

5
01/11/2016

This was our 2nd time staying here within months when we came to visit my in laws in Lubbock. This hotel is always so clean and the staff are excellent. I would recommend this hotel too anyone the location is within minutes from shopping centers,restaurants & other attractions. We as a family feel very safe at this hotel.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, I am always thrilled to hear from our guests and am particularly pleased to see that we have provided such a memorable experience! We'd like to thank you and your family for choosing to stay with us repeatedly and for your kind words. Next time you're in the area please don't hesitate to book with us, as we are eager to recreate the experience!! Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"It was just what we expected"

4
01/11/2016

This was a one night atop on our way to somewhere else, just needed a place to sleep. The hotel was clean, checking was easy. A variety of Restaurants were about a mile down the interstate. The hotel appeared to be new. Our king room was large and the bed comfy, breakfast was what is expected at BW, nothing great, poor coffee and lots of dry carbohydrates. I give it 4 stars because the hotel fulfilled my expectations.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Thank you for your comments and valuable feedback! We always appreciate when we hear from our guest how and where we can improve to ensure a better stay for all of our guests. I would love the chance to show you we are much more than an average hotel. If you're ever in the area please give us a chance and i will see to your complete comfort and satisfaction! Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Nice hotel"

4
27/10/2016

Front desk was awesome. Room was nice except for the a/c. It worked great but blew air directly on the person sleeping closest to it in the queen rooms. They should install a deflector. Breakfast was awesome. The eggs were real and prepared with love. The woman who ran breakfast area was on top of things and very nice.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear Guest, We're grateful for the kind things you had to say about our front desk staff and are pleased that you were happy with our breakfast selection! Thank you for the great advice, we will definitely be taking it under consideration for better A/C accommodations. Don't hesitate to make us your home away from home the next time you're in the area and we will be sure to continue to make you your breakfast with extra love!! Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Won't Stay There Again!"

2
26/10/2016

For it being a newer hotel, the air condition was broken and the phone wasn't working properly in the first room. The next day they put us in another room. That room had not been cleaned yet, there was gum on the headboard and the door to the bathroom kept sticking. You had to pull it hard to open or close it.

c308k, General Manager at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Dear guest, Your feedback is integral to our ability to improve our service. I have addressed these issues with my team to help improve your stay as well as others. We sincerely apologize for the inconveniences you have experienced. We all work very hard to ensure our guest enjoy their stay, so reviews such as yours are especially helpful. If your travels ever bring you to this area again, we do hope you give us another chance to show you how great our staff and property really are. Safe travels! Best Wishes, Chris Kumar General Manager BEST WESTERN PLUS TECH MEDICAL CENTER INN Hotel & Suites

"Nice place"

4
25/10/2016

We have stayed here several times when in Lubbock. The rooms are nice and well kept. The sheets are a little rough. The parking is good. The breakfast is not great. It is not a bad place to stay for the price. I will choose this hotel if the price is good.

"Best Western Plus Tech Medical Center Inn"

3
25/10/2016

It appears that is no set rate. Owners charge depending on what they think you will pay. I booked 7 rooms for $86 per night, but they failed to confirm one. I booked all rooms on April. In September, I saw there was no confirmation, so called and they said, no problem, we have rooms, we will just book you now. They did, at $257. After some argument, they management said they took off $50, but still charged my credit card $200 for the night. My advise, find another brand hotel. Best Western appears to have no policy about tripling rates on unsuspecting travelers. If you do book here, make sure you print the confirmation and take it with you, are you will "pay" the price!

"A great place to stay."

5
24/10/2016

My wife and I love staying here. The rooms are always clean and conformable, breakfast is always great and the pool is very relaxing. Every interaction with the staff has been exceptional. This is truly a great place to stay.

Belle L, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for taking the time to give our hotel a review! We value your business and look forward to you and your family staying with us again very soon. Again, thank you so very much! GO TECH!! Belle Lennon Regional Director of Sales and Marketing

"august visit was great. october visit not so great"

2
22/10/2016

both nights we stayed were very disappointing especially breakfast. our first morning my son had to wake up the gentleman who was sleeping in the back of kitchen to make us some eggs. our last morning he seemed more worried about watching sports on the tv than making breakfast. room was not replenished with clean towels our second night. toilet did not flush. no hair dryer in room. the list just goes on... the night guy sam was unaccommodating and unhelpful. he would not bring us towels. the guy has no customer service skills whatsoever! time to get a new hotel staff! we were told the general manager is never there - when we stayed in august we met the sales manager bell who was very much missed this visit. we liked bell and the overnight guy ryan who took care of us in august. its obvious a totally different staff now runs this hotel bring the old staff back and we will return!

Belle L, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
I want to personally apologize for your experience at our hotel! We have hired a new breakfast person since your last visit. I am so very very sorry that you had this issue! I'm thankful that Ryan and I had a positive impact on your trip in August! I am still here and so is Ryan. Please personally contact me at 806.544.9762 (cell) on your next trip to Lubbock, I would like to personally take care of you and make sure you have a much better experience. I cannot apologize enough and will look in to each issue you had. PLEASE allow me to make it up to you on your next visit! Thanks again, Belle Lennon Regional Director of Sales and Marketing

"hard to find, location not on Sat Nav"

3
20/10/2016

It was hard to find, the building needs better signage, the only sign was high up on hotel difficult to see because of overhanging roof, sat nav unable to locate. It is a new hotel out of the city, we also had a problem with booking, reserved 2 nights on 2 separate bookings, told reception staff on arrival but were locked out 2nd morning. Also 2nd breakfast morning no staff turned up to set it up, night staff had to deal with it so no hot food, disappointing to say the least

"Perfect for College Visit"

3
18/10/2016

Hotel was new and clean. Room was very big. This kind of hotel is 'functional' for me only. Visiting college kid so needed somewhere to stay. I do not like the breakfast in hotels like this, unless you like carbs, gravy, cakes for breakfast (doughnuts) instant oatmeal etc. So, cup of coffee and a banana only for me. Very basic toiletries in the bathroom. 1 small soap, no cups. Like I said, perfect for over night stay.

"Great Find"

5
18/10/2016

Great place to stay in Lubbock. Clean. Friendly staff. Convenient location. Would recommend and would stay at this location again. The room was bigger than most other typical rooms. New hotel and great value.

"Beautiful Experience!"

5
04/10/2016

The hotel staff was friendly and helpful. The rooms were spacious, and the beds extremely comfortable. I LOVED the Huge bathroom/shower and the great tasting breakfast. My stay here was an overall wonderful experience!

Belle L, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so very much for your review! We appreciate your business and value your opinion. We strive to make our hotel your 'home away from home' and certainly thankful that you did indeed have a great stay. We actually have numerous people requesting to purchase our beds. Huge compliment that yet another person had a great night's rest with us! Can't wait to see you again, hurry back! Belle Lennon Regional Director of Sales and Marketing

"Excellent stay"

5
03/10/2016

Visiting kids at TTU parents weekend. Lucky to find this brand new gem - very clean, quite rooms. Last minute plans during parents weekend usually means you have to "settle" for a room. Very pleased with my find. About 10 minutes from campus.

Belle L, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
We are so thankful you had an enjoyable experience while staying with us! We value your comments and strive to do the best we can so everyone can have an enjoyable experience! We look forward to you coming and staying with us again very soon! Thanks again and GO TECH!!! Belle Lennon Regional Director of Sales and Marketing Best Western Plus Tech Medical Center

"Average"

3
27/09/2016

This hotel is not even a year old so I would expect it to be very clean. Unfortunately, whoever cleaned our room did a spotty job. We arrived late so I didn't say anything until checkout. The girl at the desk was very nice and said someone would contact me about the cleanliness issue. I did not hear back from anyone which wasn't a big deal to me. I just wanted staff to know so the next person in that room wouldn't have the same problem. There was what appeared to be feces on the wall, black long hairs in the sheets and some kind of blood or food stain splattered on the foot of the comforter. The room was very large. I liked the layout a lot! Pictures posted. I can see how the stuff on the wall was missed by house cleaning, but I don't see how they could've missed the dirty bedding. The lobby and cafe areas were modern, very attractive and clean. The staff was friendly.

Fabiola A, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
We appreciate your allowing us to know the issues that you had experienced with your stay here at the Best Western Plus Tech Medical Inn Lubbock. Your review is very important and we have talked to the appropriate people to make sure another guest does not have the same experience. We pride ourselves on our housekeeping staff and how thorough the head housekeeper is at 'inspecting' the rooms once a house cleaner has gone in to each room to clean. We are so sorry that you had to experience that and hope you give us a chance to not only meet but to exceed your expectations. Please feel free to contact me directly should you have any further questions or concerns. We hope to see you again soon! Belle Lennon Regional Director of Sales & Marketing

"excellent stay"

5
21/09/2016

This hotel and employees were awesome. Great place to stay in Lubbock. Hotel was cleaning and new. The rooms are modern. The cable the hotel uses had lots of channels. The parking was great. Hotel also had water and snacks in the lobby.

Fabiola A, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for taking the time to give our hotel a review! We are so happy that you enjoyed your stay and truly look forward to you coming to stay with us again! Please let us know when you are coming this way again! Belle Lennon Regional Director of Sales & Marketing Best Western Plus Tech Medical Center

"Great new Best Western Location!"

5
19/09/2016

The hotel is very nice and still looks and smells very new. The location is close to Texas Tech and many places in Lubbock. The decor of the property is very nice and impressive. The room was excellent and well laid out. All of the staff we encountered were very nice! I would stay there again when we visit Lubbock!

Fabiola A, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for taking the time to give our hotel a review! We are so happy that you enjoyed your stay and truly look forward to you coming to stay with us again! Please let us know when you are coming this way again! Belle Lennon Regional Director of Sales & Marketing Best Western Plus Tech Medical Center

"Great Bed, Great Service, Made to Order Eggs"

5
13/09/2016

We were not planning on stopping in Lubbock until our AC died, and took out the car's power, we had to find a place quick. This hotel was the blessing among the pain. Finding this both the closest and best deal we found on google maps, it was a great pleasure. Check-in was easy and painless. The room appealing and GREAT BEDS. Never heard any sounds and we were near the elevator. The staff displays the best of Texas hospitality, in word and actions. They really went out of their way to help, from the Front-desk to the Sales Manager in too many ways to name. The breakfast was good, even better when you know they will make you eggs to order. (Hint: Make a sign to let people know about cooking up the eggs.) The fruit, waffles, yogurts, bagels, and Nutella spread was a hit with the kids. The donuts did not do anything for me, my son ate them fine-enough sugar I guess. They are about 5-miles from the Airport, and close to the Cardio and other Medical facilities. Be careful not to mix up the "N" Loop, tow truck driver used West, could not find us until we confirmed the address.

Fabiola A, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for taking the time out of your trip to give us such an amazing review! It was OUR pleasure to help make your unexpected issue a whole lot easier. You two have to be some of the kindest people I have ever had the pleasure of meeting. You made my day with your appreciation amidst a HUGE set back in your trip! I'm praying ya'll are stress free all the way to Utah! Remember, you have a place to stay on your way back through should you need it. As much as we loved having you here, I'm hoping your entire trip back through is perfect and no need for any detours! Hope to see your amazing family soon! Belle Lennon Regional Director of Sales and Marketing Best Western Plus Tech Medical Inn

"Trying new hotel"

5
08/09/2016

I want regular reviews for trip advisor. And read carefully before I go and stay anywhere. Don't always pay attention to a negative review especially if it seems too out there. I was here for the Buddy Holly birthday party and wanted to stay overnight. The hotel is a little out-of-the-way but a front desk clerk gave me good instructions on how to get here and which exit to take. This is a brand-new hotel, everything is clean fresh and new. It is ultramodern here. It even has a desktop Mac computer in the lobby for guests use.I got a very good rate on a room with a Jacuzzi in it, because they do not offer a Jacuzzi in the pool area. The bed was comfortable and there are lots of pillows. The room is a great size. It has high ceilings, which I could care less about, but many people like this. There is a refrigerator and microwave and coffee maker in the room. Check in took a little longer than I expected. The only other thing that was not great was breakfast. There is a breakfast attendant cleaning up, replenishing supplies etc. He was polite. The sausage was good the waffle was okay. But they serve eggs that look like a hash brown or triangle. I hesitated to try them. There are not restaurants around within walking distance,as this located right off of the loop. I would stay again though and probably eat breakfast elsewhere.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for staying at our hotel! We value your business as well as your review. We apologize that our breakfast fell short of your expectations. We are currently trying out different options for our guests. Oh, we are VERY proud Lubbock is the home of Buddy Holly! We truly look forward to you staying with us again soon! Belle Lennon Regional Director of Sales & Marketing Best Western Plus Tech Medical Center Inn Lubbock

"Comfortable stay in Lubbock"

5
07/09/2016

I have stayed once before at this hotel and found it clean, refreshing and comfortable. I come to visit my child at the University and takes the opportunity to spend the night and soak in the bathtub as there are none in the dorm hall. It's quiet, by a field and close to Tech.

Fabiola A, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for taking the time to write a review for our hotel. We appreciate your business and look forward to your next trip to Lubbock to see your kiddo! Have a great day! Belle Lennon Regional Director of Sales and Marketing Best Western Plus Tech Medical Center Inn

"Great Hotel, and a good price."

5
05/09/2016

Everything about this hotel is 10+, but the breakfast. Unless your a cereal person. Had some cooked beacon that was good, but no quality eggs, sauage, etc... So its fruit juice, coffee, toast and jelly or cereal. Need to improve breakfast part. I hate to rate this low, but its a great place to stay, and at a good price. Stay and enjoy but go eat breaskfast at IHop or Denny's.

Fabiola A, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for taking the time to write our hotel a review. We are currently working on making some positive changes to our breakfast menu and hope you try our hotel again, real soon. We value any suggestions on how we can serve our guests even better than we do. Your opinion matters greatly to us and again we look forward to your next stay! Belle Lennon Regional Director of Sales and Marketing Best Western Plus Tech Medical Center Inn

"Excellent Service and Price"

5
01/09/2016

We were moving my son into his apartment for college. We booked at The Best Western Plus due to it's location to my son's apartment. The service when we checked in was amazing! My son needed a toothbrush for the night and they would supply it. Once we got to our room the phone rang & it was the gentleman that checked us in to make sure the room was ok & to apologize he forgot to give us the toothbrush. He said he would bring it right up. I told him my son was already on his way down. The gentleman met my son at the elevator with it. The hotel was very clean and pleasant. The beds were so comfortable!!! We stayed 2 nights and our experience with all the staff was great! I will definitely be staying here each time I'm in town. Oh - the price was out of this world amazing too!

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for your kind review of our hotel! We have some of the best staff in town and want to thank YOU for recognizing that. Please let us know when you come again, we look forward to your visit to our property and our City! Belle Lennon, Regional Director of Sales and Marketing

"By far the best hotel we've stayed at in Lubbock."

5
30/08/2016

Our daughter goes to Texas Tech, and we have tried 7 other hotels in Lubbock, and this is the best one we've stayed at. We will definitely stay here from now on when we visit our daughter!! Friendly staff, close to the university, and appears to be newly built.

"Clean and comfortable hotel! Met expectations. Hair dryers not so much...."

4
25/08/2016

We went through 4 hair dryers and the front desk did not seem to be stocked up with extra hair dryers so the desk person kept grabbing hair dryers from other rooms. Thank you Ana! Despite our only complaint being the hair dryers and the hotel address being wrong; this place was absolutely amazing! The front desk was very courteous and attentive to our needs, specifically the breakfast person who nearly saved our 10 year old autistic daughter from choking during a seizure she started; after my husband stepped out of the room. Brandon quickly performed the heimlich maneuver which dislodged the item from her throat. His service demeanor was top notch. We will be back for sure in a few weeks to visit our son whose starting college at Texas tech. Hopefully we'll see Brandon to give him a little gift. Thank you Best Western.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for your review of our hotel on Trip Advisor! We are so very thankful that Brandon was able to help out your sweet little girl! That is such a scary situation and we are thankful that he was able to act so quickly and effectively! We have ordered an entirely new batch of hair dryers. They should be here this afternoon and they will ALL be replaced. We are sincerely sorry for any inconvenience that this caused you during your stay with us. We adore Ana too, I will for sure pass along your sweet message to her! Thanks again and we look forward to your family staying with us again in the near future. GO TECH! Belle Lennon Regional Director of Sales and Marketing

"A great place to stay"

5
22/08/2016

I was traveling through Lubbock on my way home and this otel filled all the needs. The proximity to restaurants and the main roads was excellent. I would recommend this hotel to anyone traveling through Lubbock.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for your review on Trip Advisor. We value your business and look forward to you staying with us again in the future! Let us know when you plan to head this way again! Belle Lennon Regional Director of Sales & Marketing

"Extremely clean"

5
18/08/2016

I enjoyed my stay. The hotel is 4 months old. Breakfast was very good. I would stay here again. The hotel is in a solid location. IT is located on a major highway and it is within one mile of Texas Tech University.

"Nice hotel with a couple of issues that were rectified."

4
18/08/2016

It's a new hotel, so no problems there. Check in was a breeze. Easy to get around the area. Room was comfortable. A/C was fine. Breakfast was nonexistent. There wasn't much selection as of 630 am, and I had to leave to get to graduation. No one at the desk to check out. It took half an hour. Irritating. Chris Kumar, the hotel manager, was exemplary in the way he handled the issues I encountered. Not his fault. Would stay there again.

"Beautiful Hotel!"

5
16/08/2016

From the moment our family walked in the front doors of this beautiful hotel we were all very impressed with the decor the cleanliness...the staff was very professional helpful and caring,we all went to our rooms very impressed as well big comfy beds the decor as well was very nice i can go on and on about this hotel and it wouldn't do it justice...we will most definitely be back or recommended to others!!! Two Thumbs Up Chris!!! you've impressed us yet again...if your looking for Quality this is the place to stay.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for your review of our hotel! We are so happy you had a great time once again. We very much look forward to ya'll coming back to stay with us! And, Chris says "hello"! Have a great day! Belle Lennon

"Clean, budget hotel close to Texas Tech"

4
16/08/2016

This hotel is new & clean. It is easy to get from the hotel to the main campus, and only a few minutes to the Rawls Gofl Course. It is a little longer to get to the hotel from campus due to one-way roads. It is a good budget hotel. If you keep the AC/fan running, you can block out hwy and hotel noise & get a good nights rest/

"Great Hotel Stay!"

5
13/08/2016

I return to Best Western Plus Medical Center Inn in Lubbock, because I know I will have a great stay and accommodations! It is a new facility,so wonderful rooms! Impressive breakfast offered, internet and just an overall great value! Great staff, great service too!

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for your response! We value your business and strive everyday to make your next stay even that much more enjoyable! We look forward to you staying with us again very soon! Belle Lennon Regional Director of Sales & Marketing Best Western Plus

"Very nice hotel"

4
05/08/2016

The employees were very friendly and helpful. The room was very clean and nice. We haven't gone down for breakfast yet but I am confident that it will be great. My only complaint would be that out of 4 floors there was only 1 working ice machine. (And it wasn't on our floor)

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for taking the time to give us a Trip Advisor review! Your business is very important to us and we do apologize for our ice machine on the first floor being out of order. We have since fixed the issue and apologize for the inconvenience it caused you. Thanks again and we look forward to you visiting us again soon! Belle Lennon Regional Director of Sales and Marketing

"HOTEL NICE. Security NOT so much"

2
01/08/2016

Hotel was fine. New and clean. Car was broken into the one night I stayed and 4 sets of golf clubs, luggage and tools all stolen. The Hotel stated SORRY we don't have security cameras on that side of the building and told me it wasn't their first car broken into.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
We sincerely apologize for not initially having security cameras on the exterior building. We are currently having them installed and working within the next couple of days. We hope you will give our hotel another chance in the future, we truly value your business Sincerely, Belle Lennon Regional Director of Sales & Marketing

"We'll be back!"

4
24/07/2016

New, very clean, friendly staff, rooms we well maintained. The pool was ice cold and the chlorine was strong, but that would be the only thing we did not like. Everything else was great. This location is near restaurants and just down the street from Tech.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for your survey response! We value your opinion and we are looking to correct any issues that you may have had with our pool. Please note that we do indeed look forward to you staying with us again! Yours in hospitality! Belle Lennon Regional Director of Sales & Marketing

"A good chain motel"

4
21/07/2016

Hotel is new and well-maintained. Rooms were quiet and comfortable. Breakfast was decent. The price was average for the date I was there. It's a little ways from Texas Tech, if that's where you're going, maybe 10-15 minutes.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for taking the time to post a review for our hotel. We value your business and look forward to seeing you again! Belle Lennon Regional Director of Sales

"Nice new place to stay in Lubbock!"

5
15/07/2016

This new Best Western is a good choice in Lubbock. It has very nice large rooms with pleasant decor, nice large flat screen TV, and great beds!!! Plus, the room had a mini fridge and microwave, and was really pretty quiet. It had a really nice breakfast with all the usual items, waffles, fruit, cereal, breads, plus made to order eggs, and bacon and hash browns. The breakfast room was really nicely laid out. It has an indoor pool which was to cool for me to swim in, but I like really warm water. Our room had a problem with the fan, we couldn't get it to stay on all the time, but it wasn't a big deal. The A/C worked well. The wifi was VERY slow, but again, not a big deal for us. They just got a new Mac computer for guests to use, but it wasn't set up yet, and another guest was using the PC they also have, so they let me use their computer at the front desk for something important I needed to do. Very nice of them!! This hotel is in a great location for us because it is very close to my daughter's apartment, but isn't right in town. It is out on the loop, but is only a short drive to town, and there are restaurants nearby. It was right next to the highway, but well insulated, we didn't hear any road noise. This is a pet friendly hotel, but we didn't hear any animals while in our room. As a rule, I try to avoid hotels that take animals because of the noise potential, but didn't hear a thing. This hotel is very nice, and we will stay again for sure!!!

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 806.701.5299. Sincerely, Belle Lennon Regional Director of Sales & Marketing

"This one is simple!"

1
13/07/2016

Arrived the week of the British Open and looking forward to watching one of the biggest tournaments of the year. HOWEVER, this hotel has over 100 cable television channels. They even have the Tennis Channel, but NOT the Golf Channel. That's all you need to know...

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you for taking the time to review our hotel. We sincerely apologize that our cable network did not have the British Open available. Your feedback is very important to us and we hope you will come again soon! Belle Lennon Director of Sales & Marketing

"Great new hotel"

5
12/07/2016

This is clearly a new property. It's super clean with very modern stuff. It's also a great value. Check in was easy. The "staff" was super friendly. I put staff in quotations because it was just one young lady. I'm pretty sure she was the only employee in the whole hotel when we arrived. That said, she was very helpful and went out of her way to get us what we needed. There's not a lot of stuff in the immediate area, but that wasn't a big deal for me. It's right off the loop and not far down from good eating and shopping. I'd stay here again.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you so much for taking the time to review our hotel. We value your feedback and look forward to you staying with us again! Belle Lennon Director of Sales & Marketing

"Breathtaking Hotel"

5
12/07/2016

from the moment we walked in were impressed with the beauty of this hotel the decor the cleanliness...we stayed in a jacuzzi room very clean comfy bed big flat screen tv loved the colors paint the decor of this room...the pool is very clean i can go on and on about how beautiful this hotel is....not to mention the staff very helpful and friendly most of all caring about our stay there...the breakfast was Awesome a lot of choices to chose from we can't say enough about this hotel just have to see to believe ....Keep up the good work Chris!!! yet again another stay at a BW it's like a home away from Home. And that means Alot

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
We are thrilled to read your review! We are very proud of our hotel and the service of our staff. Can't wait to see you again! Belle Lennon Director of Sales & Marketing

"Nice stay"

4
10/07/2016

Overall a nice and new hotel. Breakfast in the morning was average, but acceptable. Front desk staff was friendly and efficient. Location to the university was great. My only complaint was the elevator. It was incredibly slow and the doors were quick to close once it arrived on your floor. I will be back in December and plan on staying here again.

"Excellent Hotel and Staff!"

5
07/07/2016

We were very pleased with our stay for two nights in mid-June 2016. The accommodations were outstanding. The hotel is new with a bright and clean appearance inside and out. The room was clean, quiet, spacious and nicely decorated with excellent amenities. The dining area was also very clean, well organized and included a great selection of breakfast options. The staff left a very favorable impression with us. Chris, the general manager, was very friendly, enthusiastic and accommodating at check-in. The personnel serving the dining area were also very pleasant and helpful in making eggs to order for our breakfast. We highly recommend this hotel. It is also convenient to Texas Tech.

"New, Clean, Friendly, Comfortable"

5
05/07/2016

Had a great stay here from July 2-July 5. This is a new hotel and the staff was very friendly. The room was nicely decorated but more importantly clean and beds very comfortable. Nice hot breakfast and a variety of other breakfast items offered. I must say that the hallways are a little warm but not a big deal, our room was nice and cool. I had changed our original check in/check out dates before the required deadline using the Best Western reservations 1-800 number, but this was not updated in the hotels system. Management was quick to rectify this issue. Staff was friendly and housekeeping did a great job during our stay. My family and I will be staying here again.

"brand new hotel!"

5
04/07/2016

I was so pleased to stay in a brand new hotel. The rooms were a nice size, comfortable, and decorated with art of local places. We were able to check in early, and enjoyed the hot breakfast the next morning. Will certainly consider staying here again.

"New hotel"

5
29/06/2016

Hotel was new and everything was fresh and clean. Front desk staff very nice and efficient. We stayed two nights and it was quiet and restful. We have made many trips to Lubbock and stayed at various hotels. We would definitely come back here. Breakfast was nice with eggs, bacon, toast, muffins, biscuits and cereals.

"Great new hotel"

5
27/06/2016

We didn't get in until after 11pm, but were immediately checked in and all our questions answered. The room was very nicely decorated, clean, and comfortable. I will say that the rooms are not at all sound-proof, however. You could easily hear people's conversations from out in the hall. The breakfast room was spacious and had lots of seating. By the time we got there several food items were out, but the ladies working in the kitchen got refills out quickly and with a smile. Checkout was fast and friendly, and we were on our way. I'll definitely stay here again.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you very much for taking the time to write a review! We appreciate your business and truly look forward to you and your family staying with us again! Please feel free to contact me directly at 806.544.9762 the next time you plan on coming to Lubbock, we would love to host your stay again! Belle Lennon Regional Director of Sales & Marketing

"No best western plus for me again"

3
27/06/2016

I don't meant to be Debbie Downer here but I'm surprised that there can be so many issues since it is a NEW hotel. Very substandard. There is nothing around this hotel but I knew that going in. Elevator bell is deafening. No reason for that. Water pressure in the shower sucks. And it's not because of the shower head setting. The pressure coming from the bathtub spout was low too. The air conditioning unit is a wall unit under the window...you know, like what you see in older hotels. Well, it would be fine but this is what was very confusing. There is a thermostat on the wall AND a thermostat on the actual ac unit. What is the purpose of that? I think we figured out that the thermostat on the wall did nothing to affect the actual room temperature even though it was functional. I'm still not 100% sure of this. The mattress pad on the bed made it lumpy. The pillows were just a tad too fat making your neck get a cramp in the morning. Not as terrible as some I've slept on, but enough that makes it worth writing about. The pillows were also lumpy. The bathroom door wasn't level causing it to swing open hard against the actual room door causing a loud bang. So you either have to keep the bathroom door shut or catch it before banging. The toilet handle disconnected from the arm inside. The most baffling: it screws on backwards. It's not righty tighty. This is probably why it comes off. After X number of flushes, it'll happen again. The breakfast was decent and the staff was nice all around.

c308k, Director of Sales at BEST WESTERN PLUS Tech Medical Center Inn, responded to this review
Thank you for taking the time to write a review. We apologize that we did not meet your expectations. We have taken the appropriate steps to rectify each problem you had. We would love to host your stay again, feel free to contact me at 806.544.9762 should you stay in the Lubbock area again. Sincerely, Belle Lennon Director of Sales & Marketing

"Nice Clean New Hotel"

5
26/06/2016

Really nice hotel. Clean & new. Location is very convenient to Texas Tech. I would definitely stay there again. The only problem I had was with the pillows. They were firm and big. I like flatter pillows. I should have asked for flatter ones but I was too tired. Free breakfast was OK. Other than that, it was a really good hotel. I would stay there again.

"New clean hotel by Texas Tech"

5
25/06/2016

Love this hotel. It's only 10 minutes or less to get to Texas Tech. It's new and clean. The rooms are decorated very nice and the beds are very comfortable. The staff are super friendly. FYI: If you want eggs for breakfast, you have to ask the lady in charge of breakfast in the kitchen. Price is very reasonable for non-peak times, but pricey during peak times like TX Tech family weekend or football game weekends.

"Great Hotel, Friendly Staff!"

4
19/06/2016

I stayed at this hotel for one night to present my dissertation proposal at Texas Tech. The staff was super friendly and made an effort to get to know me. The rooms were clean, new, and had everything in working order. The property is beautiful and not what you would expect from an 'older' best western. Loved my stay! The hotel and staff are awesome!

"Wonderful night"

4
10/06/2016

This is a new hotel, room was comfortable and clean. Front desk very friendly and helpful, where to get good Mexican food and how to navigate to the mall. Breakfast had everything one could want and breakfast help was indeed helpful.

"Best Western plus - Lubbock"

5
10/06/2016

New property - very clean, modern decor. Bed was comfortable & bathroom clean with all features working as expected. In-house internet speed was good. Elevator was a little slow & could back up during rush hour. EASY access on & off freeway!!

"Red Raider Orientation "

5
09/06/2016

Great Hotel, conveniently located close to Texas Tech University. Beds are very comfortable, Breakfast is just enough to start the day. Nice fitness center for a quick workout, Nice small indoor pool. Friendly staff members. Overall a Great Hotel to stay at in Lubbock & will stay again.

"Really nice & quiet hotel"

5
05/06/2016

The hotel over is one of the cleanest I have been too. Breakfast was great, real eggs & oatmeal with all its fixins, standard yogurt, cereal & coffee. The rooms were very nice & cold, it's funny the hall way was kinda warm, but this hotel was awesomeness.

"Very Pleasant Stay"

5
23/05/2016

We booked one room for two nights (Fri & Sat) during Tech's graduation weekend. The location is great. The comfort of the beds was phenomenal. Very nice place to stay. Nice and quick breakfast and pleasant staff. We will definitely stay here again.

"Quick trip to Lubbock "

4
21/05/2016

The hotel was very clean , the staff was so hospitable . Our room was very nice our bed was so comfortable , I felt right at home. I would highly recommend this hotel . The hot breakfast they serve was very good , the food was fresh . The price for our stay was very reasonable especially for the hotel

"Beware of this place!!"

1
20/05/2016

We made reservations here to attend a junior college track meet and was very disappointed in our stay. Our stay was for 4 nights and was quoted a different price when we got to the motel than we were quoted on the phone. When checking out we were charged more for Thursday night, because of graduations! We were told when we checked in it was going to be the same all 4 nights! House keeping only cleaned our room once during our stay and didn't even replenish our room with towels,coffee, cups,soap, toilet paper and toiletries! We had to go to the front desk to ask for them! We were very disappointed in our stay at this motel!

"Awesome!!"

5
17/05/2016

We stayed because a family member was in the hospital its close and convenient. The hotel is beautiful and the staff is very friendly and they go out of the way to help you in any way they can. Breakfast is very good. The manager is doing a great job.

"Great Hotel in Lubbock!"

5
14/05/2016

Very convenient location and beautiful hotel. The staff is very nice and accommodating. One of the best hotels I've stayed at in Lubbock. I like that it is very affordable yet has the feel of a top line hotel.

"Great Hotel"

5
09/05/2016

This is a very new property. It is easy to access. The decor and rooms are nice. The breakfast is good. We have stayed there the last two weekends for playoff games and will go back when in town. We had an A/C problem on our last visit. We called the front desk and they took care of it quickly.

"A must stay."

5
01/05/2016

We stayed here because of a family member was in the Texas Tech hospital, it is close, convinient, and clean. The staff always greet you with a smile and are very attentive to your needs as a guest. We felt like we were with family amd not at a motel with strangers.

"Best new hotel in town!"

5
23/04/2016

Brand new hotel with the friendliest staff. Breakfast was great too! Chris is the manager here, he's very attentive and was great with helping me with all my troubles. Furniture and walls are all very modern, best new hotel in town! Would definitely stay here again.

"Brand New"

5
05/04/2016

Stoped in to book rooms for an upcoming event. Spoke with Kay and Erik. Both were very helpful. They let us tour the rooms and hotel. They spent the time to make sure all our needs were met. Very clean and well managed! I look forward to our stay.