Perfectly located in the heart of Lille, this newly opened contemporary design hotel offers en suite comfortable accommodation, with free Wi-Fi and a 24-hour reception in a unique distinctive building. All of the rooms at the Best Western Premier Why Hotel have an elegant, original decor and wooden floors. Each room features a desk, an iPod® docking station and a flat-screen television with cable channels. A mini-bar and a Nespresso® coffee machine are also provided for your convenience. A buffet breakfast is served every morning in the communal lounge or in the comfort of your room. Guests can also lunch at the hotel's restaurant, or enjoy a refreshment from the beautiful bar. Parking is available at cost. Rooms for guests with reduced mobility are also available. The Best Western Premier Why Hotel has a fully equipped boardroom, available for meetings and receptions. Conveniently located 200 meters from Rihour Metro Station (Line 1) and a 15 minute walk from Lille Europe Eurostar Train Station, Lille's most fashionable shops and restaurants are on its doorstep. Enjoy your stay.
Best Western Premier
We had room 507 and it was a very beautiful room as it had the roof terrace and oval windows running the entire length of two sides of the room. However there were problems with our stay: 1.The bed was tired and soggy and it absolutely killed my back. As it was so used, the foot of the bed was higher than the head, very strange. 2. The shower water wouldn't drain away which meant we had to keep stopping the shower otherwise it overflowed onto the bathroom floor. This didn't make for an enjoyable and relaxing shower. 3. The coffee machine just would t turn on. We tried switching plugs and sockets etc but to no avail. 4. As we were on holiday and have young children at home who we are always up early for, we took our time and lounged in our room, sat on the roof terrace, watched tv, ordered brunch etc and didn't leave our room till about 4pm. When we returned home that night, our bed hadn't been made, let alone turned down and our room service tray was still on our table. This really was unforgivable as we had reported to reception that the shower tray wouldn't drain and the coffee machine wouldn't work so they had been in our room and managed to get the coffee machine working and they had still left the filthy tray in our room, stinking it up for our return. We asked why they hadn't sorted the tray or our bed out and were in formed that their housekeeping team finished at 3pm !!!! This is outrageous! This is not a 2 or 3 star hotel. This is sold as a 4 star hotel and it is unforgivable that they wouldn't have 24 hour housekeeping. I have stayed in all sorts of hotels but never stayed in a hotel where my bed wasn't turned down at night and the room tidied up at the same time. Certainly it is absolutely not on to suspend all housekeeping duties at 3pm in a supposed 4 star hotel. I am very displeased.
The location is great at city center. Rooms are big enough and nice and modern decoration. Minibar drinks are free. Bathroom is big and very usefull. The staff is very helpfull. Wifi is free with strong connection. Parking is available. Breakfast is great. Prices are ok. So all is nice about this hotel.
The room was a bit different as it was at the front of the hotel so an odd shape . Very clean and functional . The only to fault was the bathroom as it had only semi opaque curtains so maybe not ideal !! Bar at night hit and miss service wise but it was a pleasant stay and nice staff . Thank you !
My two teenagers and I came to this hotel after reading other recommendations on TripAdvisor. It's perfectly situated - about 2 minutes walk from shops and cafes. Our room was very clean on arrival (half an hour early) The staff are really cheerful and helpful. We went for the ‘green' option where you don't have your towels washed daily and in return you're given tokens per guest for the bar - a great deal and the Malbec and two hot chocolates went down very nicely (not all at once though). The Christmas market itself was festive and Lille was beautifully decorated. The Metro was also near the hotel - we took it to Euralille - a huge shopping centre like Bluewater for more Christmas shopping! A really great weekend - will definitely come back to this hotel.
Stayed here for 2 nights, travelled by Eurostar. Hotel is around a 15 minute walk from Lille Europe station. Was really impressed with the hotel, we arrived at around 11am and were able to check in early. The staff were really friendly and helpful. Loved our room, an end room on 6th floor. Spotlessly clean with big comfy bed and nice touches such as complimentary mini bar, Nespresso machine , bathrobes and slippers and a good selection of toiletries. We decided to 'go green' and used our tokens to buy 1 beer and a spirit and mixer, saving over €20 so well worth it. The hotel is located around a 5 minute walk from Lille Flandres station, we also visited Arras and Amiens and everything was very straightforward. Hotel is also a couple of minutes walk from the main square so couldn't have been better located. There are lots of bars and restaurants around the hotel, we particularly liked Babe bar next to the hotel, they have a selection of around 20 craft beers and sell great food too. In all we had a great 2 days here and wouldn't hesitate to recommend, if we ever come back to Lille we would stay again.
This is a lovely hotel with friendly service modern rooms nice bar a little bit noisy at night but not a problem ideal location for a weekend stay came in on the Euro star within walking distance to hotel can't go wrong with this hotel
Lovely hotel with quirky shaped windows and modern decor inside. Fabulous cocktails in the bar and very friendly hotel staff. Breakfast was excellent if you go early, but because the dining room is effectively the bar, it is quite small and when full, is a little difficult to navigate your way around the food and other guests! Great choice of breakfast items though, so something for everyone. The mini bar in the room is complimentary, so this was a lovely surprise. The bed was super comfy and the shower was excellent - didn't want to get out! Our room (302) was on the third floor and a corner room, so we had a good all round view of the surrounding streets. Room was quiet and had blackout curtains so, along with the comfortable bed, we had a great night's sleep. We opted to 'Go Green' on the cleaning of our room, which means the maids will not use any energy to service your room, so no cleaning only bed making. This was a great environmenal incentive and in return we were rewarded with tokens for drinks in the bar - which you can spend on ANY drink in the bar, so one token could be redeemed for a €10 cocktail! Really made our stay actually! Great location too, so grab a map and explore beautiful Lille...
First of all, the staff was very friendly and helpful. We reserved parking and I stepped in to find out how to locate it. The staff member explained, but I still couldn't find it so she carefully explained again. It's actually quite close, about half a block away, but easy to miss if you're not used to underground parking areas. If you park, be sure that you're in one of the hotel's spots. They are all marked with the names of the businesses and half of the lights in the garage weren't working the day we initially parked so we almost parked in the wrong area. The room was nice and the big round windows brought in lots of light. But...next to the bed there was a sliding mirrored panel. If you slid it over you were looking right into the shower and through the shower to the toilet. Who would want that?? Perhaps for extra light in the bathroom if you were staying alone?? We were staying as a couple, so it stayed closed but light leached out around it when one of us used the toilet during the night, disturbing the other person. Poor design! Breakfast was average, with eggs quite undercooked for my taste. It would have been nice to have more fruit. Location was great and we walked to everything in the old town area.
Great hotel in a fantastic location. Five minute walk from the city center and less than 10 to the train station. Lots of restaurants around the area. The staff was very friendly and the rooms/bathrooms were large. Only negative was that there wasn't a plug in the bathroom.
We went to Lille to celebrate my daughter 24th birthday we choose WHY Hotel because the location.The team prepared a lovely card and balloons for her Was a nice surprise for her to make our stay confortable and happyThank you very much indeed I will recommend and definitely we are going back soon Great job!Well done!!Kind regards Monica
A 10 /15 minute walk from the euro star station and well located to the town centre. close to local bars shops and old town would visit again . hotel decor very off the wall but in a nice way/ rooms well appointed with plenty of extras we had a free minibar and the option of going green use your towels the following day and get two free drinks at the bar, very good idea.
Excellent hotel, brilliant location walking to the heart of the beautiful city. Rooms don't need any extra. They are perfect as they are. Staff is very friendly too. A pleasure to have stayed. Certainly be booking it again.
Located in the heart of the city, the WHY provides very comfortable accommodations, great internet, a nice breakfast, free minibar amenities, friendly staff and is quick to cater to your needs. WHY would you stay anywhere else?
I only stayed one night, but the facilities were very nice, clean and well stocked. They had a small minibar with free contents. Really pleasant people and a nice bar on sight. Also a good central location.
My expectations were a little low for this stay, but I was happily proven wrong. I very much enjoyed this place. It's initially humble, but really quite excellent the more you think about it. Comfy bed and loads of big pillows, small but intelligently laid out room, bright but good black out curtains, decent air con, quiet, soft drinks provided, large, up to date and very functional bathroom with a super shower, convenient location and friendly staff. I don't have anything bad to say! I wish I could've stayed longer to be honest.
great hotel with fantastic staff. great location and spacious, modern rooms. great idea to' green up'. in exchange for not having your towels replaced daily you receive tokens for free drinks at the bar. overall a really great hotel to stay.
Point blank in the center of Lille this hotel was our home base for the Lille festival this year. The hotel however is not surrounded by historical buildings. The hotel offers good service and high quality rooms. The rooms aren't big but very clever organised. Great bed and shower. Loved the break fast buffet with international and local products. Decent fresh brew coffee.
Loved the location. Only a 15 minute walk from the Eurostar terminal and a great base to explore the city. Staff were very friendly and helpful. The rooms were nicely decorated and comfortable and the coffee machine and free mini-bar are nice bonuses. Really enjoyed the breakfast - great selection of good quality food. You can choose not to have your sheet and towels changed and they will give you tokens to get a free drink at the bar instead. Think this is a great idea and encourages people to be 'green'.
Stopped here for one night with my family, Lille is a beautiful city and this hotel is probably one of the nicest hotels we have stayed in, very luxurious and the staff are so accommodating and helpful. A complimentary mini bar, fluffy robes and slippers, a very generous shower, comfy bed etc. Breakfast was delicious. If I had to pick anything to comment on, it's that parking is very limited and worth knowing where alternate parking may be, there are lots nearby though. Will definitively be going back!
Enjoyed a comfortable two-night stay with my wife here. The hotel's location was perfect for us, just a short walk from the centre and the old town, without being right in the thick of it. Our room was spacious, clean and comfortable. We heard a little late-night street noise from the second floor on our first night, so asked at reception the following morning if we could move to a higher floor. The staff were able to help, quickly allocating an equivalent room two floors higher, which was better for us. The breakfast buffet, included in our room rate, offered a good selection of hot and cold food, if not the widest selection I've seen at a European hotel. All the staff, at reception and at breakfast, were professional, welcoming and helpful. Leaving luggage at the hotel for a few hours, both before check-in and after check-out, was no problem at all. We were highly satisfied with our stay.
Going to stay at this hotel for 3 days during the Bradiere. I cant comment on the hotel but it is worth mentioning how helpful the staff at reception have been prior to our visit. Both Hugo and Etienne have been extremely helpful in giving me advice and suggesting where I can park my small van during our stay. Cant wait to go but I have been totally impressed with the service so far. Thank you.
I came here with my family because my husband wanted to show me where he went to medical school. The hotel is in a location where it is behind the main square. Their parking lot was full so they gave us a map of the one several blocks away. My husband parked his car and when he got out a group of thugs that were lying behind a pole in the lot chased him to intimidate him. Outside of the hotel while we tried to sleep which was near impossible because the air conditioning was awful, there were kids yelling and smashing bottles all night. I complained and advised the hotel of these dangers and asked if they could apply my payment toward another best western in a safer location and they refused. I've never stayed in a hotel chain that cared so little about their guests safety and satisfaction, hopefully others will avoid this situation.
Centrally well located hotel for the town, bars and restaurants. The room was spacious and very clean with a good sized shower room with a large shower. The hotel bar was located on the ground floor which had some outside seating and had a relaxing atmosphere. Room service, breakfast and bar snacks were available but the hotel did not have a restaurant. The staff were extremely friendly and very helpful.
This hotel could so easily be a four star as the staff are friendly and rooms a good size. We liked the option that you could have a free beer if you opted out of having your room serviced - a real benefit to global warming and nice for privacy too. Why this hotel doesn't hit the mark for us is the restaurant has an open door/window ... This means (as a non smoker) it's very unpleasant to be in or near the restaurant and therefore it also drifts into the reception area too. The coffee maker was very dirty on arrival and though I cleaned it as best I could not good :( Not everyone has coffee and though I flushed it several times having tea tainted with coffee is very unpleasant! Good location but missed my cuppa in the morning and didn't join the breakfast as don't like other cigarette habits affecting my holiday.
Great hotel very central to everything. Very helpful staff. €8 in taxi from rail europe. Careful return taxi. Hotel booked it and tried to charge €80. Not hotel fauld but made a complaint to hotel as a driver they use. Rooms large, modern and comfy beds
We only stayed one night in Lille during a journey back to the UK. The hotel is quirky and sufficiently different from anything else in Lille to provide some interest, while offering all of the mod-cons you need to ensure a comfortable break in a lovely city. The room was large, the bathroom was well fitted (and very spacious) and although there was a lively bar adjacent to the hotel (which would have been a strong positive had we not been travelling with a four month old baby) we weren't disturbed at all for the duration of our stay as the windows were soundproofed adequately. The hotel has a lively vibe to it's decor and the city centre is a short walk with plenty of interesting eateries and nightlife in close proximity. There was secure parking no more than 30m from the hotel and the staff were accommodating throughout our short visit. I was impressed that my wife and I both lamented that it would've have been a lovely place to visit with friends for a more lively evening in Lille but we didn't feel uncomfortable staying as a family. If a hotel can score on both of those fronts, it usually gets the thumbs up from me. We would be happy to return.
For a business trip recently I made a booking at the BW Why Hotel on the wrong date via Booking.com. I was personally notified by the hotel staff of my error, and although on the actual date I needed a room there was no longer a room available at the Why hotel, they immediately helped me out anad directed me to an alternative hotel, and cancelled my erroneous booking without any charge (eventhough the booking was made without possibility to cancel). This shows there are still hotels with great staff, with a personal and human approach ! Great experience, and next time I'm in Lille, will definitely try and book there again (choosing the right date this time :)
Would highly recommend the "Why" hotel if staying in Lille, really good value for money compared to other hotels, and would definitely return if I ever visit Lille again. The hotel was easy to find, with good parking, and the location is superb, literally 200 yards from the main square in Lille, with good access to bars, restaurants, shopping and public transport. The old town and main square is 3-4 mins walk at most so you couldn't be more central, but the hotel still remained quiet at night with little noise disturbance. We had a deluxe double which was spacious and fitted out to a high standard, with a generous mini bar and good facilities, but a quirky "peep hole" door to your shower from the bedroom was an odd touch! Staff were very friendly and helpful, particularly on reception for check in and check out the only minor issue with our stay was the chaotic breakfast service, food was of decent quality but the service was a little erratic and the staff didn't seem geared up for a full restaurant...lots of items ran out and took a long time to be replaced, not enough crockery and glasses, but a very minor issue in an otherwise excellent stay. Would highly recommend if ever your visiting Lille.
Nice rooms and hotel, breakfast is also very good. Lot of choice. The green me up system is a very good Idea. We enjoyed THE Fred drink. Service can be more relaxed. Located in THE center, everything at walking distantance.
Helpful staff, well equipped room with free minibar, internet that worked, good central location and excellent value for money. Liked the 'eco system' for room cleaning - if you don't need your towels and sheets changed every night you get tokens to use at the bar.
We were most fortunate to be in a major French city the night they won the World Cup, an experience we will never forget. This has almost eclipsed the fact that we were there to see a Tour de France stage, also fantabulous. Hotel Why is absolutely lovely, the staff are brilliant, they speak english, and the breakfast is awesome. The room was exceptionally clean and the mini bar was generous and free. Yes, free. Gratuit. Not often that happens here or anywhere. Have read recent reviews which talk about a sewerage kind of smell , and yes we smelt it outside (certainly not inside) but put it down to a large city with possibly inadequate infrastructure in a very hot summer which is no fault of the hotel. Don't let this put you off, Lille is great.
We were over for a family celebration and needed 4 rooms.This offered good value and reasonably central. It's a 15 min walk from the station but not a difficult one, we were greeted by friendly staff who booked us in quickly and one of the rooms was available @ 2 . They are vey pleasant clean and modern bathrooms with bathrobes and slippers to use. They have a complimentary mini bar , the soft drinks got replaced the beers weren't plus little bags of sweets and nuts - a lovely gesture, plus a good coffee machine. If you choose not to have your towels replaced when staying for 2 days or more they give you tokens to have a free drink down at the bar - a great idea and if having cocktails, which were good that's a generous offer. Breakfast was plentiful full of choice and on a Sunday goes on till 12. The only thing is that on some web sites it mentions king size beds,which we choose at a slightly higher price both on bookings.com and agoda , however in the standard classic rooms they are queen size only in the more expensive rooms and the suite do they have these- slightly misleading on the websites. Would definitely stay here again.
We stayed for two nights after moving from a much less comfortable property. The hotel is a real gem, comfortable bed, great shower and bathroom, short walk to shopping and the main town square but a bit separate and quite good soundproofing, which during World Cup celebrations was welcome. The free minibar is also a nice touch.
Very cool and stylish hotel. I chose a standard double room, which was a good size, very comfortable and well fitted with all amenities. There is a Nespresso machine in the room which is convenient and a free mini bar, which has a few items in it which most will enjoy. Staff very friendly and efficient. Hotel was good value and is well located and close to the centre of all attractions. My only complaint was street noise and I was on the 6th floor. My suggestion is get a room facing away from the front of hotel if possible.
Loved this place, and will see about coming back to a little gem of a city in France. Hotel was clean, well presented, rooms were brilliant, plenty of room and the saunas were the great way to relax after pounding the streets seeing all of the history and museums.
Nothing but praise. Nothing too much trouble for the friendly and efficient staff even after you've checked out; rooms clean and modern; great central location; good standard conti breakfast. Free minibar restocked daily ( No spirits obvs, but couple of beers, soft drinks, nuts ) and a free drink in the bar for each occupant for forgoing daily towel / linen change. Given a lot of hotels wouldn't do that daily anyway it's a nice touch. Very civilised timings - midday check-out, breakfast til 11 or 12 on Sunday.
Especially taking the reasonable price into account, this is one of the best hotels that I have been to. A mere five minutes walk from the Grand Place, the hotel is not only conveniently located, but also has the advantage of being far and enough away from the hustle and bustle of the city. The staff were both friendly and helpful throughout our stay and despite our room being relatively small, it was extremely well designed to take advantage of all the space. As stated in previous reviews our room also had a Nespresso machine and the hotel has this novel idea of giving you a drinks voucher if you agreed not to have a full clean done in your room (if your stay is a minimum of two nights). All in all a great stay and even though our package was bed only, there were plenty of nearby cafes to grab breakfast; all of which had the advantage of a better view.
WhyHotel, Responsable réception at Best Western Premier Why Hotel, responded to this review
Dear Peter, We would like to thank you for sharing your experience at the BEST WESTERN PREMIER WHY HOTEL. We are a delighted to read that you had one of your best stay with us. Be ensured that we have well transmitted your words to the teams which were really happy to welcome you. We work everyday to offer you the best quality of service in order to create you some exclusives moments. We are glad that you appreciated the location of our hotel. Indeed, we are located next to the main attractions that the city can offer. As you said, it is very easy to reach the city-center from the establishment. We would be very happy to welcome you again at the WHY HOTEL. Best regards. Camille
Went to a few places around France for a few days away with friends... this was our favourite spot. The service made all the difference particularly the restaurant, which had great food and great staff. Very convenient if you're visiting Lille or the surrounding area.
Friendly staff, brilliant location. Situated less than 5 minutes walk from the Old Town square the friendly and helpful staff here really make your stay in Lille worthwhile. Food was delectable and the drinks sublime! There was even a local salsa class going on at the bar one night which was brilliant to watch!! Highly recommended
We stayed for one night in this hotel on the 6th floor. Spacious room with a seating area. Nespresso coffee machine and biscuits was nice to have. The fridge is stocked with complimentary drinks - beer, soft drinks and water. Friendly reception staff. Garage parking is available. The hotel is close to shops and restaurants, easy walking. The breakfast provided a very good choice. The lunch menu was very appealing and we would have eaten there if we had more time. It was very busy. A good choice for Lille.
My partner chose this hotel because he liked the oval windows. It is a 15 minute walk from the Eurostar station; if you are coming from the station just follow the signs for the office of tourism the hotel is just round the corner on the left from there. The hotel is also on the edge of the old town with lots of cafes and restaurants nearby. The art museum was also only a 10 minute walk. The room was small but clean and very modern with nice décor. The bed and pillows were comfortable (no top sheet through). You had a coffee/tea machine and cooler with some free soft drinks/water/beer/nuts; this was replenished daily and was a nice touch. There is an in-room safe and TV but we could only get CNN news in English while we were there; I believe there should be BBC1&2 but these were unavailable during our stay. The bathroom is very modern; the shower is very good with consistence hot water; did not like the modern sink though. Some toiletries of shampoo/soap/body location and bath robes were available to use. Cleaning the room – The hotel offer a “Green me up” option which means if you do not wish a full service clean you can opt for just the beds to be made and the bins emptied and in return the hotel give you 2 tokens for a free drink in the evening; you could have anything from the bar menu you wished. I have stayed in many hotels and never been offered this option before and thought this was a really nice choice. Breakfast – I thought the breakfast was lovely and a really good choice of different options were available; tea, coffee, juices, cereal, breads, jams, some hot items, cheese, ham, mixed fruit; yogurts, waffles etc. Cons – The hotel does not have air con in the winter only heating controlled centrally and we found the room very hot at night even with this switched off. Also I had an issue with the lift one day which I entered on my own and pressed floor 4; only for the lift to go down to -1; the doors did not open and all the lights went out, it was pitch black accept for the highlighted alarm button which I pressed. Anyway luckily it was only a few seconds before the lights came back on and the doors opened (walked up the stairs). On speaking to the lady on reception a short time later she was unaware of any issue with the lift or that anyone had pressed the alarm which is a bit worrying. Overall a nice stay and we would stay here again if visiting Lille
This was a surprise trip booked for my Birthday. Lille is an amazing and beautiful city. The Why Hotel is placed very centrally and within walking distance of the museums, parks, bistros and restaurants. It has underground parking nearby, which is safe and secure. The hotel does not do an evening meal, but has room service available from 6-11pm if you are too tired after walking all day! The breakfast buffet is fantastic! The hotel offers the chance to 'go green' which means you have your bed made and your bins emptied, but no frantic polishing and vacuuming. For this you get a free drink in the bar - an excellent trade off!! Nice coffee machine in room, and plenty of free drinks in the mini bar. Loved the place.
We found this hotel via trip adviser and have just returned from a lovely 3 night break. The inclusive breakfast was lovely - all fresh and everything you would wish for. We took advantage of the Green Me Up facility - rather than a full room clean etc they just made the bed and emptied he rubbish - in return you could chose any drink from the bar - inc cocktails and champagne. The hotel was really well located just a 15 minute walk from the Eurostar and 3 minutes from the central square and tourist info. We took advantage of some lovely shopping in the nearby Printemps Store where you can enjoy 10% reduction as a tourist. The room itself was spotless with a complimentary mini car which was topped up daily and also lovely L'Ocitaine toiletries and plenty of hot water. Would definitely recommend this hotel to all.
The hotel room had a contemporary and warm decor. Great view from the oval windows. Bed slept very well. Breakfast was good. The hotel is located in the city centre. Parking was a bit difficult to find, but we managed.
A weekend in Lille was enjoyed even more the stay at this hotel. Within walking distance of the station and the main area for shopping, we were checked in to room 606 which was a corner room that was found to be large and spacious. The room came with a complimentary mini bar that was restocked daily and we had breakfast included. Breakfast was fresh and offered a good selection of items and lovely hot strong coffee in the morning. The hotel also offered free WIFI. We would return on our next visit to Lille
A very lovely hotel in a great location with helpful, efficient staff and quirky architecture. The room we had (507) was enormous with a large balcony/terrace (though it was a bit cold to make full use of it!). Good buffet breakfast. A couple of unexpected bonuses: a free minibar, restocked daily, with a couple of beers, water, juice, coke etc; and a free drink at the bar if you elected not to have your towels and bedding changed daily. Highly recommended.
our stay in best western premier is unforgettable .We liked everything.The staff is extremely helpful and polite especially Pauline and Nathan . The breakfast has varied choices and is excellent . The room is spacious with nice and open view. The hotel itself is few meters from printemps large store and from down town .even the gare is at walkable distance . We recommend this hotel to our friends and we will be our choice in our next visit to Lille .
A quick 1 night stop for 2 families on an Xmas break. Great hotel, great staff, great breakfast great location, great nights sleep Even with 2 children in the room will be back next time I'm in Lille. PERFECT
We have returned to give the hotel chance to give us a better room. They have given us a perfect room exactly what we required large room and the return of l'occitane toiletries 2 nights was not enough wish we could have stayed a couple more. The weather was snowy. And a lovely clean room thank you Why hotel
Stayed with the family in mid December whilst visiting the nearby Christmas Market. This is a small, compact hotel but contains everything you'd want from a city break residence. Smart, well appointed rooms. Huge bathroom and a massive walk in shower. Comfy beds and pillows and everything you need for a good night's sleep including a free mini bar. Reception staff were very friendly and helpful although best thing in reception was a free to use photo booth which kept the kids entertained. There is a small pleasant bar which turns into the breakfast room in the morning. We'd actually planned to go out somewhere for breakfast but as it was snowing and the small hot and cold buffet looked so nice we stayed. At 16 Euros for adults and 8 Euros for kids it was not only very tasty but also pretty good value. We made full use of the 'all you can eat' instruction. Located a short walk from the Christmas market and the main city centre shopping. If we go back to Lille anytime soon then I'd definitely be going back.
I am lucky enough to have stayed in so many differing hotels throughout the World and when you travel for leisure, your needs are not the same as when you are on business. For a short stay with friends on a Eurostar visit this was fine. Don't even think about walking from the station . It's no way 15 minutes as claimed . It takes that time in a taxi . Upside ; staff are very warm ,young and friendly . Location is good but Lille needs no more than two days at the most . Downsides . Rooms are compact and air con is hit and miss. They do have some nice touches though with free coffee machine and soft drinks . Breakfast buffet is unusually varied and staff are excellent and attentive . Overall , it's fine if you don't expect lavish public areas and luxury but in other respects you leave with a pleasant memory of having made a good choice at a fair price . Would I go back ? Maybe but would negotiate the largest room I could afford .
The hotel is conveniently located in a quiet part of the inner city near major attraction area, shopping, restaurants, and cafes. It is a 3 minutes' walk from the Grand Place – Old Town. The hotel was approximately a 15 minute walk from Lille Europe train station. It is about 1 minute walk to the art museum. We stayed in a deluxe room, which is larger than a standard room. Room was very comfortable with quality bedding and complementary robes and slippers, king-size bed, the bathroom was excellent, fantastic rain shower, products from L'Occitane, big flat screen. The free mini bar, bottled water and Nespresso machine were nice touches. Very clean and we didn't hear any noise from adjoining rooms, corridor etc. Good breakfast with selections. Car parking nearby at €16 per day is reasonable. We enjoyed renting bikes and use the safe cycle routes around the city! Furthermore, public transport is integrated and cheap. Solid and reliable free Wi-Fi. The staff are efficient and friendly. Great value for money!
Booked for weekend for 3 (2 adults, 1 child) in one room. Very comfortable bed; quiet; central location; good breakfasts. Huge shower. Good towels and accoutrements. Couldn't fault it. Wouldn't bother looking for anywhere else on returns trips - which there will be because Lille is a lovely town.
This place was a huge disappointment after the reviews on the site. The entrance is shabby, the seats in the lobby are cheap, too low and extremely difficult to get in and out of. It is impossible to get a taxi in a reasonable amount of time and it is too far away from the two train stations. There are no bathtubs in the better rooms and the sheets are very scratchy. No feather pillows available.Nice touch is a minibar with beverages and snacks, as well as Nespresso machine. Food in restaurant is very average and the choice is extremely limited.
WhyHotel, Directeur général at Best Western Premier Why Hotel, responded to this review
Dear Bonny B., I would like to thank you for taking the time to share your experience. On behalf of our team, I wish to apologize for not having exceeded your expectations. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we have a better experience for our future guests. I am glad you enjoyed our complimentary mini bar and Nespresso machine. I'm really sorry to read that you think our lobby is “shabby”. All the materials have been chosen with precision and in collaboration with local artists and craft workers. Tiling, wallpaper, lights... all these parts to make you enter into our vintage universe. Our seating are from the famous "Mobilier de France, 1925" brand and often awake touching memories in our customers' minds. I sincerely apologize for the delay of your driver, the traffic in Lille in the morning is very complicated; do not hesitate to ask us for your taxi the night before to optimize your trips. Besides, we tried to find any solution to make your stay better; by proposing to you a room with a bathtub and bringing you feather pillows. Our receptionists are our best ambassadors if you wish in the future to have more details on an establishment do not hesitate to contact them directly. Finally, I'm sorry the food did not please you. The Room Service Menu proposes three starters, seven dishes, three desserts and a dish of the day. The Chef offer a fresh cuisine, made minute with dishes renewed according to the season. Once again please accept my sincere apologies. Best regards, Najat L.
Stayed 4 nights. Very comfortable. Buffet Breakfast expensive used cafe across road. Handy for Metro. Lots of eateries in area. Visit Tourist office for map of area and places to visit. English speaking staff, very friendly. Popular place at lunch time but no dinner in evening. Had room on 6th floor, very quiet. Did not like modern wedge shaped sink in bathroom, very slow draining, water lying in sink for a while, not nice when sharing.
The rooms are a fair size for Europe but like others there was nowhere but the ground to put our suitcase. There was a very tippy bench in our room which we obviously didn't end up using. The bathrooms are nice and the service is good. It's walking distance from the train station and from the attractions. If you're coming off the train the sidewalks are a little bumpy and it's not obvious that there's a hotel (we walked right by it) but the hotel itself is new and thus quite clean. The rooms are cute (I especially loved the wallpaper in the halls and stopped on every floor to see what they had ??)
If an overnight stop-over is what you need in Lille, then this hotel would be fine, but any longer and I'm afraid that, like us, you'll be living out of your suitcase. We were here for four nights as a base to visit Flanders and the drawer/hanging space for clothes is frankly ridiculous. There is almost none. That's a pity, as the rooms are stylish and well presented, with otherwise good amenities, and the reception staff are friendly and efficient. The hotel is well located, a short walk from the main sqaure and restaurant area, although Lille itself isn't so much a destination in itself, but a means to explore elsewhere. We had a hire car, and so for example were an hour from lovely Ghent, and around the same to Ypres. We only had breakfast, which is buffet style and quite comprehensive really, and it's of a good standard. However, a full 30 mins before breakfast officially ends the staff stop replenishing plates, cutlery, and glasses, and the breakfast items such as fruit juice are not topped up. The result is that you have to ask, which is met with a less than friendly attitude. Not really what the seasoned traveller will expect. In short then, fine for one night but look elsewhere for longer.
Stayed for one night in Sept 2017. A good welcome which is very important. Very comfortable and well-appointed room with an excellent bathroom. Good coffee maker in the room - not just a bit of powdered nescafe - and a free mini-bar. Secure, off-street parking. Excellent breakfast. Perfect place from which to explore Lille.
Arrived at the hotel after driving from Bruges. No clear parking but pulled up outside and were given clear instructions where to park (underground) very close by. Check in was simple and easy. The room was fantastic, air con worked really well so was nice and chilly when we arrived. Bathroom was great and towels/robes soft and fluffy, unlike other hotels where they feel slightly chalky! Mini bar wasn't stocked when we arrived but they topped it up on our second night. Definitely within walking distance of the main streets/shops. We also wandered to the Zoo from the hotel and would certainly recommend. One afternoon we sat outside under the shelter outside with a bottle of wine and it was lovely to relax and watch people stroll past. After all the walking around one evening we ordered the room service. Very generous portions with bread and a variety of sauces too. I would recommend this hotel and certainly stay here again if in the area.
The air conditioning worked great. The WIFI was very fast also. Very fluffy duvet and pillows were feather, both flat and more firm. Room was spacious. Bathroom very nice, bathrobes, little fridge. Pull out couch surprisingly comfortable (thick foam mattress). Location is good and the hotel is easy to spot due to the egg shaped windows. On the minus side -- there is a bar next door that parties well into the night (3 am), in the summer at least, so very noisy even with the air conditioning on. Entire lobby/breakfast area smelled like cigarettes. Staff is vaguely helpful. Breakfast is very expensive at 15 euro per person. I would probably look elsewhere next time I return to LIlle.
Superb hotel. Very modern. Amazing FREE mini bar that gets re stocked every day, and it's got a couple beers in it as well as other bits, water, nuts etc). Lovely bar for the evening. Great location. Went with our 5 and 7 year old who thought the walk in shower was in their words "awesome", you can even watch whoever is showering through a screen between the bed and the bathroom. All at a very reasonable cost. Oh and you get couple free beers (in addition to the mini bar beers) if you don't bother changing your towels. All in all a great stay. Will return when coming back to Lille, which is a great city.
We enjoyed our time at the BW Premier Why Lille although it was for only one night. It was quite easy to find, even on the narrow streets! The check in was professional and friendly and took very little time. When we asked for secure parking, we were told they were full for that night but the street parking was free overnight. It took a couple of circuits around the area, but we managed to find a spot close by. The room was great with a full length opening window. The welcoming tray was appreciated after a very frustrating drive from Amsterdam. The street noise was a bit loud, but would not expect anything else at this location, and it died off by midnight. I recommend this hotel for the quality of sleep, customer service and location. We would definitely stay again if in Lille.
Stayed for a long weekend. 15 minute walk from the Eurostar station. Good location in the town. Modern interior. Friendly staff. Stayed in suite with terrace. Very large room. Was able to sit out on the terrace both days, which was a bonus. Complimentary mini bar. Decent rain shower. Bar open until 1am on the Friday night and enjoyed a few drinks before retiring. Bar was supposed to be open until 1am on the Saturday night too but we were turned away when we arrived at midnight. Bit odd. A nice hotel and would be happy to stay here again in we come back to Lille.
One of the best hotels we have stayed at.Everything was first class from the staff to the room.Free minibar was realy good and location excellent.Travelled by Eurostar and it was only a 15 minute walk from hotel to station.Would recommend to anyone who wants a stress free couple of days.
We have just returned to the UK after a long weekend stay at the 'Why' hotel Lille. Reception were very welcoming and easily provided local information including a map of the city. This modern boutique hotel has smart decoration without being ostentatious. Our room on the first floor was of ample size with a large comfortable double bed. Also Comfortable seating and plenty of plugs for charging internet devices. The internet is also free to use. The bathroom again is luxurious with a very large shower, but amusingly the toilet had been raised above the norm.. I am six feet in height but think anybody shorter would be left dangling. There are numerous eating establishments nearby and therefore the hotel was not used for lunch time eating. I have considerable experience of continental breakfasts and I am afraid that at the cost of approx. £15 per person the fayre was not good value for money, hence the lower rating, otherwise it would have been 5*.
Just got back from my regular stay in this hotel Had a great time was brilliantly looked after was there in July and back again for my birthday must say the lady that runs the cocktail bar worth a visit to hear the music they play in the evening and the cocktails she made me for my birthday stunning and not expensive either as they keep the price competitive,she is brilliant and lunch too all healthy type menus and breakfast must be good as so many come that aren't residents wished I'd stayed longer I'm sorry to go home,room is good to and clean no complaints what so ever
spent a weekend in lille and this was the perfect hotel for us every thing was spot on just a 5 mins walk to the town center and another 10 the train staion good points reception10/10 room 10/10 location 10/10 sleep quality 10/10 hotel bar 11/10 mojito party a must breakfast 10/10 staff members 10/10 well done bad points there our none this was one of the better hôtels we have stayed in well done to everybody and if we come back to lille this will b the hotel for us
Wonderful hotel with helpful staff members. Clean and nice rooms with free minibar and great appliances. Work out room in basement. Free drink in bar if you choose to skip one cleaning. The hotel is in the centre of Lille with shopping, sightseeing and great restaurants close by.
Just stayed here the last weekend in July, could not find fault with it it really , is a well run hotel good staff all around, Nathan on front of desk could not of done more to help any problems and advise the girls were good to , this is a not disappoint hotel.
The location is perfect, lots of bars and restaurants nearby. Our room was very comfortable, it was slightly small but it is designed really well so it wasnt a problem. All the fixtures and fittings were really good quality and maintained very well, the shower was so powerful, lovely soft quality towels, very comfortable bed, coffee machine, free mini bar. There is not loads to do in Lille but it was nice to visit for two nights.
We stayed a Saturday and Sunday night, hotel is brilliantly located and check in was very easy. The mini bar is a really nice touch and the bathroom was really lovely. The bath is great after a long walk around lille. Would definitely stay here again if we come back to lille.
Nice boutique type hotel. Very pleasant staff. Well placed for a visit to the old town which itself is delightful. Parking just round the corner at a reasonable price (but ask the reception how you get out on foot, i.e. through the same door you drive in). Really good value for money.
What a fantastic hotel in a great location, more than I expected, great staff very helpful. Underground parking which is a great bonus. Hotel tastefully decorated, very modern and clean, breakfast very good and great selection, lovely bar and plenty of places to sit outside. Lots of bars and restaurants nearby, very vibey pity we where only staying one night, would definitely stay again.
Upside: Big Room, big Bed, Nice luxury bathroom. good breakfast buffet, allot of choice we got the breakfast for free with the room without booking it which was a great surprise. Walking distance from the center only 1 minute. Down Side: Hotel Parking service is within check-in and Check-out which makes the trip to Lille a little unconvertible because you will have to relocate your car to a other garage if you want to stay after check out time in the city. The Bed was hard and les comfortable as expected. Conclusion: Wonderful hotel and great value for money to stay the night for your stay in Lile
My wife and I were in Lille for dinner and booked the hotel room so we wouldn't have to drive home after eating and drinking. Very comfortable room. Very clean. Bed was super comfortable. Only criticism is that the bed had a duvet with no separate sheet. So either you are too hot or too cold. We should have removed the duvet from its cover and we would have slept well. We will do that next time we go to Lille for dinner. Bathroom spacious. Weird layout in that the loo faces the shower that is separated from the bedroom by a glass wall. I suppose this is to get natural light when Jan the bathroom. However, if you are in bed and you turn to face the "wall" your view is of the person sitting in the loo. Goodies in the mini bar were complementary. We had Nespresso coffee and water only. Breakfast was good. Fruit, bread, eggs, bacon, sausages, muffins, the lot. The coffee was lousy though. We got a deal that included breakfast otherwise you pay €15 per person. I think it was worth it. Car parking nearby at €16 per day is reasonable. Area may be noisy depending on the time the bars around the corner close and the state in which people walk out. We heard a few people shout but it was nothing too bad.
PRO: Service - Yana (front desk) was SO helpful from the second we arrived and was a prime reason we decided to extend our one night stay for an extra night. She helped us with parking, booking restaurant reservations on a Friday evening (time consuming!), and booking our next trip. Yana truly deserves recognition for her outstanding professionalism, sincere helpfulness, and genuine good spirit. Location - close to the restaurants in the historic area and nearby outskirts. Room - modern, clean & comfortable! Price - great value for the room and breakfast options (7 for fast; 15 for regular) Wifi - fast Parking - hotel offers parking and street parking is available since this hotel is right on the border of the old ville and new ville CON: N/A
What an excellent little boutique hotel! Couldn't fault it, spotlessly clean, the bathroom is amazing! Great coffee machine and free mini bar which was restocked everyday! Plenty of plug sockets in all the right places! And a lovely surprise awaits you on your arrival. Would highly recommend this hotel.
The room was not expensive and was well worth more than paid for. The showers were fantastic and the bed extremely comfortable. It was not in the best part of the city, but was great for the one night needed on a business stay. I will keep this on the list for future visits to the area.
All perfect : The location, the very helpfull and smiling staff, the room, the bed, the bathroom, the free N.. machine in the room, the free bar, the great breakfast. This hotel is in a quiet area and walking distance of the main places to visit as well as the metro. We had a wonderful stay!
We were so pleased we chose this hotel for our stay in Lille. The staff were super helpful. They hotel was ideally located to walk into the centre of Lille. The room was stunning - very modern and very clean. They bathroom was lovely and spacious and we appreciated the fact that the loo was in a separate room. The room itself was also very spacious even with the sofa bed out for our 2 year old. The Complimentary fridge was very useful - saved us a trip to a local shop for drinks. Our only disappointment was that we didn't feel the car park situation was explained well enough on the website or when we booked. We partly chose this hotel because it was advertised with a car park but what we didn't know was that there were limited spaces and we needed to pre-book a space. Luckily there was a holiday in the city and parking on the road was free. If you are travelling without young children the bar looked great! If you undecided where to book - we have no hesitation on recommending this hotel - just remember to pre-book the car park if you have a car.
Large room with good bathroom . Comfortable bed and good breakfast . Good location close to centre and possibility to park your car . Service overall positive . Would recommend it . I was here for business travel - also good for weekend away ..
Booked using points and was surprised at how few were required for a free night. Had expected a lower quality than what we received. Staff were excellent, location was great, and room worked well. All in all one of our best hotel experiences
Friendly welcome, open and cool when walked in, plenty of reception staff on hand to check in. Room ideal for a city break. Complimentary mini bar, nuts and biscuits also Nespresso Machine and choice of coffee capsules. Bathroom great with quirky window to room where shower is and neon lights round edge!
What a lovely hotel. Clean, modern, high spec in a quite part of Lille but near to the centre. The room was well planned and although the bathroom was small it was well planned with a large shower, complimentary robes and all the shower gels etc. There was free mini bar which was unusual. The staff could not have been nicer and very willing to assist. We booked through another booking site which did not say to book for hotel car park so had to go in an underground 10 minute walk away. Suggest you book this facility if required. Breakfast was pleasant too. Can recommend this place for sure.
This place has got it all. The location is in a quiet part of Lille but within walking distance of the main square. I had a superior room and it was worth it. Spacious room and shower. The minibar was free. The restaurant served a delicious breakfast. They also served a wonderful lunch. Don't forget to have the café gourmand! Coffee with five mini pastries. Unfortunately they don't serve dinner. The restaurant is superior to the local restaurants within walking distance of the hotel. There is a huge Carrefour grocery store by the Gare Europe, within walking distance of the hotel. The reception is kind and extremely helpful.
Thank Why Hotel we had a great stay and came back for another night at the end of our touring week The facilities were great - rooms were to a high standard with quality bedding and complementary robes and slippers - also complementary are the coffee machine and the mini bar with water, beer and soft drinks. Staff - friendly and helpful - nothing too much trouble. Breakfast was a little on the expensive side - but was delicious and lots of it. Highly recommend - would definitely return...
We discovered this hotel a few years ago on the way to a Christmas market in Germany. It is very central, close to the large square with loads of shops and restaurants nearby. Where this hotel scores really highly is in all of the "extras". In the rooms there is a free mini bar, an espresso machine, lovely pillows and an amazing rainforest shower. The toiletries provided are really high quality too. We had breakfast included at the room rate. Breakfast was very good with lots of fresh croissants, pastries, jams and hot food. At weekends, breakfast is served until twelve o' clock so we had a really long lie in too! There is private parking available, and the staff were all very friendly and helpful. All in all, an excellent hotel and one that we will definitely return to.
Fabulous stay at Why for long weekend. Lovely room, fantastic bathroom (the shower IS great as other reviews say!) and staff could not have been more attentive. Free mini bar and Nespresso machine is a lovely touch. Bar staff especially good too - cocktails were delish! Perfect central location. Highly recommend!
The hotel was very conveniently located in town, it was very easy to get around in foot. The hotel itself has good service however, it has a very small lobby and small restaurant / bar. My only snag is that we checked in with a baby, and whilst we did not want a crib to be provided, we would have appreciated the staff's initiative for a slightly bigger room. We could barely move in the room they gave us, which for me made it a slightly less enjoyable stay. Otherwise, it's a good budget four star hotel and I would recommend it if you're here on business.
Perfect location! Walking distance from la Grand Place and has a lot of restaurants near by. They have nice little details like a complementary mini bar and an espresso machine! The people at the front desk are very friendly and recommended a very good restaurant for dinner.
Very accommodating and friendly staff. We were initially put in a room on the floor above the lobby bar, but the noise was a bit much. We were able to be moved to a room on the 4th floor. The breakfast was good with many options. Parking is 16 Euros per night.
We went to Lille for a concert so we decided to stay one night in this thrilling city. My choice went to this hotel based on photo and customer advise. I was really satisfy because it was as expected. Very nice bedroom and large bathroom. The service was excellent as well because we went back in the evening and the team accepted to prepare some food for us even if the service hour was overcome. Private car park from the hotel under reservation and standard car park close to the hotel and not too expensive. Indeed reservation highly recommended.
This is a top notch hotel (for a boutique style hotel in Europe). Close to everything. And the people smiled and were friendly. The fitness center is adequate (for a European hotel). This hotel cost more, but to me it was worth it. The breakfast was so great. The parking was also great. Lastly the rooms had style. You get the picture. I recommend it.
The hotel is situated in a great location with easy access to everything Lille has to offer. It was very convenient having hotel parking close by - this was very easy to organise and within ten minutes we were in our well appointed room. The rooms are stylish and comfortable and offer everything you might need. The coffee machine and the minibar with free drinks was an added bonus and much appreciated. The bathroom was a delight. The towels and bathrobes have a luxurious feel to them and typical of the quality of the hotel and the attention to detail. We were only able to spend one night at this lovely hotel but will definitely stay longer as we definitely aim to return.
We enjoyed our stay. the staff were all friendly and helpful. Our room was warm and comfortable and had a pleasant outlook. We could have benefitted from an extra easy chair so we borrowed one from the corridor near the lift. We used room service once and we made an error with the order which was dealt with efficiently by the hotel staff. We enjoyed our stay.
My husband and I stayed here for 1 night whilst we visited the Xmas market for a seasonal mini break. The hotel is ideally located near the town centre, tourist information and the Xmas market itself. However it's not in the pretty quarter of the town so the the room views are nothing to speak of. The hotel is small is size but very luxurious and all the staff are extremely friendly and make you feel very welcome. Rooms are very well presented, clean, modern, warm and very inviting. They have a large feel with a huge bathroom and the biggest walk-in shower I've ever seen! There is a Nepresso machine in the room with free coffee capsules and a few select drinks in the mini bar that are also free. My only tiny criticisms are that the online booking agent we used didn't make it clear that breakfast was not included. The breakfast charge when checking out was therefore unexpected and a little pricey however, it was a fresh and delicious . I certainly ate my money's worth in waffles and crepes. Also, the toilet in the bathroom seemed a little high in its position. This sounds weird, but when sat on it, my feet barely touched the floor and I'm not a short person! We had a wonderful stay here and thoroughly enjoyed our mini break. The Xmas market is small and isn't great, I've been to much better elsewhere. However, it was enough for a fleeting 1 night visit and the overall trip was made excellent due to good food, good company and a lovely hotel.
Stayed for one night for a business trip and it was superb. The aroma was lovely as you walk into reception. Rooms are spacious with an amazing bath tub and gorgeous fluffy towels and robes and slippers. For breakfast there was a good choice. Would definitely come back again. Highly recommended
Hotel stay in a great location in the center of Lille you can walk around to see the city as well as find many interest place near the hotel. Nice design comfortable room with everything you need , staff is very helpful.
WhyHotel, General Manager at BEST WESTERN PREMIER Why Hotel, responded to this review
Dear Guest, Thank you for your kind review on TripAdvisor after your stay at the BEST WESTERN PREMIER WHY HOTEL! It was a pleasure to welcome you and I'm glad to read that you had enjoyed the place! I look forward welcoming you again in the future in Lille ! Best Regards Thomas
Hotel has a great location. Nearby everything. Classic room is good, but bed is small (Queen size). Next night we stayed in De Luxe room and that is a room we would recommend. Spacious, good beds and bathroom, separate toilet. First night we were kept awake by people sitting outside the cocktail bar, it has a covered terrace (on a weekday, we were on the fifth floor). Next night we moved to the other side of the hotel and even though there you are in the middle of the city centre, the noise is not disturbing. Breakfast is good, but not excellent. Everything is available, most of it is sweet, not to much choice in bread. For a few nights in Lille, we would definitely recommend this hotel, but choose for a De Luxe room that is not situated in the floors above the covered terrace.
WhyHotel, General Manager at BEST WESTERN PREMIER Why Hotel, responded to this review
Dear Guest , Thank you for taking the time for sharing your experience on TripAdvisor after your stay at the BEST WESTERN PREMIER WHY HOTEL! It was a pleasure to welcome you again. Next time do not hesitate to call us to make your reservation and be sure that We will do our best to find for you the room that will meet perfectly your expectations. I look forward welcoming you again in Lille ! Best Regards Thomas
We were very happy with this hotel. The staff were friendly and helpful, the room was modern, shower and wc area spacious and exceptionally clean. All mod cons including an espresso machine and free mini bar (we haven't seen this in a long time) The little touches were really appreciated. The wifi worked very well. I would highly recommend staying here. We didn't dine so cannot rate the food.
We stayed here for two nights on a mini holiday and were truly impressed by the rooms and location. Beautiful and comfortable bed, lots of amenities, new tv with a plethora of channels and a free minibar! Only downsides were the limited room service menu, the average breakfast and very slow bar service.
The hotel has beautiful, modern rooms with a rather large bathroom for a city hotel. Also the free minibar and the weekend breakfast until noon are great. A strange thing was the constant noise and loud music that we heard in our room. It seemed to come from the street, but when we went outside there was no noise at all. It certainly didn't come from inside the hotel, so we still wonder where it came from. It was rather annoying .... Breakfast was ok, let's say a three star breakfast in a four star hotel.
Booked here for a two night stay with my husband. It is a lovely, well appointed hotel with great rooms. Modern, light, excellent facilities, friendly staff, a really good find and I would happily recommend it.
Me and my girlfriend stayed here in March of this year for a long weekend. After a long drive down to Lille I was pleased how easy the parking was to sort out and how secure it was. The room itself was spacious and very modern, however, we were in the room directly above the hotel bar. The music and outside smoking area were constantly noisy until around 2am and as the aircon was not working we had no choice but to have the window open. In the morning we requested to change rooms to a higher room to avoid this happening again and this was done efficiently so thank you for that. In terms of the room, it was completely faultless. Large, powerful shower, big flatscreen tv and also a very comfy bed.
My second visit at the Why in Lille. My first visit, I was amazed and was given a huge room (402, I believe which had 7 windows). This I was given a much smaller room, despite being a Diamond member and having booked 5 months in advance. I was told that because I used a third party site, I wasn't entitled for an upgrade, but at time of booking, I did call the hotel directly and asked them to match and they said they couldn't. They could have saved the commission and everyone would have been happy. Room is still very nice and the bathroom just superb. Just a bit less closet space and not as many windows (only of the 2 partially opened, compared to all 7 in my other room). Still love the complimentary minibar, but no courtesy tray like I had last year. Great wifi, bed, etc... everything you need for a pleasant stay. Some little quirks that the hotel should be aware and need to be careful to avoid losing their #1 status in Lille: During my entire stay of 7 days, the soft boiled egg cooker was broken. The same occurred when I was there in Aug 2015. If the thing is breaking that often, just buy another, they don't cost that much, especially for the cost of the full breakfast buffet €15. (An express option is available for €7, consisting of just a croissant, coffee and juice). For about 2€, I went to "tout chaud" just down the street and grabbed 2 fresh croissants, along with the free Nespresso and orange juice in the room, what else can I ask for.. On 2 consecutive days, I had no hot water in the room around 8:25am. And I mean, the water would go from a tiny flow to nothing at all. It came back 15 mins later. I was told that they had water issues on the street the night before. The following morning, I got up earlier and it was fine..Cold water was always fine. One night, I woke up to a boiling hot room (AC had been switch to Heat in the entire hotel) when it was 30 degrees outside! Luckily, they fixed it very quickly and by the time I woke up up, I was able to switch the AC back on. Toiletries are not always replenished. I had to ask for soap a couple times because the maid would not replace them in the bathroom. I have to say that they use excellent L'Occitane products. The bathmat was peeling and at times not even replaced (I had to use a regular towel). So little things like things like this that could cost them their first place, but for now, I still love this hotel and will return without hesitation.
Well located in center of town, near social life & restaurants and within easy walk of the walls sorrounfing this historic town. Room was good with all usual amenities. Well received at reception, friendly & helpful.Secure parking available at a normal cost
The hotel is near the main square in Lille which makes it easy to access the the old city. The room was wonderful. Points I appreciate are cleanliness, excellent and thoughtful housekeeping and comfort. This hotel was all of them with the added bonus of a bright and expansive layout of the room, solid floor and walls so I heard no neighborly noises, a great big wonderful bathroom with L'Occitaine products and a 'pouf' scrubber in lieu of a washcloth (although those were available). Clean robes and slippers, open mini bar, a charger station were great bonuses that did not go unappreciated by me. The staff was patient and friendly and did a great job juggling clientele while busy. The breakfast was for the most part pastries - which was fine by me. The eggs and cooked bacon/ham were limp and sad. Not sure if the eggs were from a box (dare I think it...) and why would you put crispy pan fried meat into a covered casserole dish which causes it to steam? I had a truly great experience and recommend with two thumbs up. I've added pictures of the room.
This hotel is in a very convenient position for both the commercial district and the old district of Lille. Both our room and bathroom were spacious but with very little storage in either. There was a wardrobe about 30cms wide but no drawers at all and no shelves or drawers in the bathroom. However, both were spotlessly clean and robes and slippers were provided. The bed was very comfortable with beautiful linen. Good breakfast at reasonable price. Staff were friendly and helpful. .
We were not overly impressed with the city of Lille itself, but this hotel was a nice place to stay. The room was very comfortable and it was in a good location. We had drinks at the bar and found the service to be very, very slow and inattentive. Other than that, we enjoyed our one night stay at this hotel.
For you Americans do not think about the Best Western mom and pop hotel. This is an upscale euro chic property. Situated two blocks off the main square in old town. A perfect location. The accommodations are wonderful. The bed sumpremely comfortable and the entire property is scrupulously clean.
Good hotel in an excellent location. Free mini bar in room. Good size bathroom. Room service menu quite poor. Not all TV channels available. Friendly staff. Breakfast average. Cleaning in room not quite up to standard. 10 minute cab ride from Eurostar Terminal.
Very clean fresh smelling room in central position near the main shopping plaza and food chains. Interesting places to visit all within walking distance of Hotel and train station no need for taxi or buses rent bikes and use the safe cycle routes around the city.
Hotel is in a reasonable quite area. Parking isn't free; however, you can pay €16 per day with hotel and they will allow you to park across the street in an underground parking lot where they have reserved spaces. Watch out for a man who pretends to be a parking tenant and will advise you to park in a parking space next to the hotel and then ask for a fee to park in the space. I asked the hotel about him, and they warned us not to give him our money, for he could possibly take it and not put a ticket on your car and then you could get a parking ticket from the police. If you chose to park outside the hotel, there are parking machines. Pay there! Guest room was clean and trendy. Bathroom was clean and stand up shower was amazing. Could have spent hours in there. Hallways were clean. Staff were very friendly and spoke good English. The restaurant, I didn't eat in, but passed through a couple of times, and looked really nice. The breakfast also looked great, but I thought €18 pp was too much. You might as well walk, no more than a 10 min walk, into the centre and have a variety of food options to choose from. I would definitely recommend this hotel and would stay here again. Also, this hotel is very child friendly. They will provide a crib and bottle warmer for your room, should you be travelling with a child.
Modern decor; lovely walk in shower. Comfy bed. Aircon set just right; Fridge refilled free every day. Great location for access to main square & old town. Reception staff very friendly. Would definitely use again.
Stayed here for 3 nights. Loved it. Ace hotel. Very cool. Had a junior suite with a huge balcony looking over the city. Loved Lille. Very un-touristy. Super interesting. Loads of bars and restaurants and a breathtaking cathedral. This hotel is right in the thick of it. I would definitely stay again. Really nice place. With nice folk too.
We stayed here for one night on our way to viewing some of the WW1 battlefields. It was an excellent choice, close to the Eurostar station and very handy for central Lille. The bedroom was very modern with good facilities including a coffee machine and good quality bathroom products and the bed was very comfortable. Would definitely stay here again.
My experience at Best Western Premiere Why had positives and negatives. As others have stated, the bed was very comfortable. The shower was quite nice. Although there was no rubber mat, so be careful not to slip. The toiletries were high quality, and the free minibar was a plus. The breakfast cost €15, and was delicious and plentiful. The Nepresso machine in the room made great coffee. The staff was friendly and tried to be helpful. There were a few problems though. The minibar, in my room, was broken. I was told that it was not supposed to be cold. After a few days the minibar was finally replaced, and it kept drinks cold. On some days the minibar wasn't replenished, so I had to ask at the front desk for water and other items. The room was small but comfortable. There were no drawers and only one available shelf in the closet. You might have to ask for more hangars. The sink, in the bathroom, was shallow and rectangular. I asked, at the front desk, for a wake up call for the morning on my last night. The phone rang in the middle of the night. I called to say that I had requested the wake up call for the morning not the middle of the night. I never received the wake up call in the morning. When checking out, I was told that I owed €380. That was very wrong. No way were a few breakfasts and the city tax €380 which was more than three times what the bill really was. My bill was only €102. It took quite a bit of explaining to the woman at reception, while using a calculator, to get the bill correct. I had asked to see a breakdown of the bill but was told there was none because of the new system. I was not given a print out of the charges for my stay. Very shady treatment. Be careful when you checkout to make sure you are not overcharged. If it weren't for the problems that I had experienced, I would have given the hotel a higher rating.
The hotel is great, staff very friendly and helpful. Location is perfect, you can walk from here to almost anywhere in Lille. A 4 minute walk to the grand place. Great rooms, good bed, perfect shower! View from the rooms is great, many windows in each room. Enjoyed our stay here and probably will stay again when in Lille.
My wife and I stayed here to celebrate her birthday after a trip on Euro Star. It is quite easy to find and not too far away from the railway station. Our room was very pleasant with a flat screen TV and nice bathroom. We would definitely stay here again in the future.
Stayed two nights after touring Belgium and found hotel easy to locate and able to garage the car (extra but only across street but go to reception first) All the staff were very professional.room clean and big enough for two. As other reviewers have said free l'occitane bathroom products and the fridge is restocked daily but no wine only beer water etc but excellent. Wifi good close to tourist strip and overall very convenient hotel.
We stayed in room 506 and 507 in August 2014. The building is not easy to miss. Too many egg-shaped windows. A nice quirky design feature. Parked the car, checked in and went up to our rooms. Room 507 must be their best room. Spacious, with a sitting area, comfortable bed, nice bathroom (shower only), good AC and excellent WiFi connection. And a huge terrace with a view. Runs the whole length of room 507. A summer retreat to lounge in the evening. Amazing. Room 506 was a normal room. Well appointed, but without a terrace or balcony. Breakfast was a very nice start of the day. A lot of choice and very well prepared. The staff seems to love their job. Service minded, cheerful and friendly on a daily basis. Smiles all around. How could you not like a stay in this place. We liked it a lot.
This hotel is in a very good location, rooms are clean and modern and good in size for a couple but definitely NOT for three even if he is a child. I did not like the idea that the toilet is separate as you need to go the bathroom anyway to wash hands (no sink in toilet). Another credit is you get a free mini bar.
We spent one night at this hotel. The staff were very helpful. The room ticks all the boxes, minibar and coffee all included . The room and bathroom were both clean and good quality towels. A place we would certainly visit again.
We thoroughly enjoyed our stay. The hotel was centrally located and very close to the old city and shopping area. We stayed in a deluxe room, which is larger than a standard room. The mini bar was complementary. It also had a Nespresso machine and complementary coffee pods. The large bathroom contained a huge shower, good quality towels and amenities. The doors were wheel chair friendly. The bed and pillows were very comfortable. Staff were friendly and efficient.
Great location, great staff - very helpful and friendly. The hotel room is wonderfully decorated, comfortable , stocked mini bar. Good room service menu and service. Free wifi- works well and a secure car park. Overall a very good hotel and would happily stay here again.
I spent 3 nights here and was so happy with the room, the service and the location. The room was very clean, roomy and the bed very comfortable. It was extremely clean and the bathroom was a gem! Large shower with choice of rain shower or hand held. The hotel was within walking distance (about 5 minutes) from town centre. There was a laundromat across the road which I made use of. Overall, a great experience and top shelf hotel.
We like the hotel and the staff who worked there. The hotel is located near to the town square and to pedestrianised shopping area. There are good restaurants and eateries near by. If you can smile to the team on reception in the right way, you can get your request for a room above the 4th Floor. We were located in room 502 which was brilliant. A word of warning, if you and your partner are not exhibitionist, then this room isn't for you. Thankfully my wife is a hardened exhibitionist and was able to go about her business with the staff of the offices across the road being able to watch everything as they stood in the tea point for their extra long coffee breaks! There are net curtains, but the sun hits the bedroom windows all morning, so pointless if you want to hide your bum. The room was brilliant and will tick your 'like boxes' if it is your intention to go out and explore and not so good if you need afternoon naps. Once you open the windows the whole of France walks into your room, they do however provide some form of sound proofing when closed. The shower room was brilliant, with dressing gown and slippers provided. The toiletries were from Octane, oh la la. and the shower had a sliding door hiding a window, which once opened allowed your partner to watch you scrubbing yourself from their view point on the bed, (I didn't make a good job of making that sound romantic, but if you have a pulse, it's fun). The Bed was good and comfy, the décor lovely, the safe was free...Spain take note. The one downside was the mini bar which was 'free', but didn't work and generated a lot of heat. Simple ask at reception for cold replacements. Now you would have read in the reviews below that there is a smell in the lifts and it was lingering there when we stayed, nothing the hotel can do due to the floods that we read about a few months ago. The smell can be found all over the city centre. Don't blame the hotel management. Grin and bear it till you get up to the 4th, 5th and 6th Floor. If you are based on the 1st floor you will have it in your room. We didn't have breakfast at 15 Euros each as there are plenty of eateries in which to have breakfast which are a lot cheaper. Newspapers were available in reception and some were in English, but try and brush up on your French by looking at the French publications. Plus there is free fast wifi !!! I said this hotel is in a convenient location and it is, even the tourist information office is located about 200 metres away. Highly recommend this hotel for a city break. Have fun with it and have fun with the hotel staff, they are a great team. We will use this hotel again when we come back to Lille.
This is a very comfortable hotel with helpful staff. It is conveniently located a short distance from the old town. Our room was very pleasant with a comfortable bed and a large, powerful shower. We found the air conditioning efficient and quiet. The complimentary mini bar stocked with soft drinks and beer is a thoughtful touch. Previous reviewers mentioned the smell of drains in the lift. That is still there but it is only noticeable in the lift. We were on the third floor and were concerned about noise levels especially as we were there on the night of the Euro Football final. We could hear some noise but not enough to cause any problem. Breakfast was a bit disappointing so we only ate it once in the hotel. After that we went to 'Be Yourself' a cafe only a minute from the hotel and selling a great breakfast selection. I would not hesitate to recommend this hotel.
The hotel was lovely. We stayed in the suite and it was a lovely room with a large comfy bed and a huge balcony. Very peaceful hotel but right in the centre. The only downside was the cleaning service. We arrived at 2pm check in time and got told to come back in an hr. We came back at 4pm but the room still wasn't ready until 4.30pm. The next day we went out at 10am and came back at 4pm. Our room hadn't been cleaned and they knocked on the door at 5pm asking if we wanted it done. This was too late. Other than this the hotel was lovely and I would recommend.
Large clean European rooms with a free minibar. Comfortable bed. Friendly staff. Loved the in house fresh coffee in the morning. The location was great about a two minute from a large square that had a good selection of cafes, restaurants and shops.
My first stay in seventies themed hotel, I hope not my last. The receptionist went out of her way to make our stay remarkable, recommending restaurants making reservations and tell us about the town. Of all the places I stay and the service I receive, this one sticks out. Really unique and comfortable room, a room you don't want to leave. comfortable and light with a really amazing bathroom. The average breakfast is disappointing because they do everything else so well. Never the less, I would go out of my way to revisit Lille and stay here.
Great hotel the location is very good the service is great the breakfast is rich The room is small but very nice with an espresso machine and free mini bar . The shower is tiny but very practic Very recommend for a night visit in Lille you have it all you need. YOSSI.
Great rooms with an outstanding design, the bathroom was one of the best I have ever been in. Great central location where you can discover Lille by feet. Very friendly staff that helped in every situation. Good services such as high speed internet for four devices and more.
I booked this hotel last minute as we had a weekend to ourselves kid free and I decided to drive to Lille. When we arrived the staff were very helpful and showed us where the car park was (located underground across the street in a secure garage). When we checked in we were taken to our room which was lovely, clean and lots of extras to be had as well especially when we were informed that the Mini bar in the room was free as well. I have to say the shower in the bathroom is the best shower I have ever used amazing so much so I'm going to be upgrading mine at home to the same one in the hotel. Overall good trip the only negative was that the restaurant is not open on the weekends which is a shame but nether the less still a very good stay.
There is a lot to like about this hotel, it is very reasonably priced for Europe, large rooms, well appointed, great shower, comfy bed, Nespresso, very friendly staff, convenient to the old town etc. Big ticks. The downside was the horrendous stench in the lifts (drifting into the lobby) and in the hallways (we were on the 1st floor). It is gut wrenching. Apparently it is 'underground water' which they can't do a lot about. It is undoubtedly sewage and you can hear it running beneath you when in the lift. The smell did also seep into the roo a little - not great. A real shame as it is otherwise great.
Najat_Lamrabt, Co-directrice at BEST WESTERN PREMIER Why Hotel, responded to this review
Dear Sir, Thank you for your feedback on the BEST WESTERN PREMIER Why Hotel. I am very glad you enjoyed the location of our hotel, your room and the Why team. I would not fail to convey your comments regarding our establishment to the all team because this is a real source of motivation for us. We work every day to make of your stay a great experience. Since the end of May we are victim of the weather affecting the whole of France (with alertness levels reaching orange). During the storms we had two floods at one week interval at the basement-level of our establishment. As you said we are in the heart of the city and very close to the old district of Lille, which was built on a former swamp. This unexpected and exceptional weather require from us a very important intervention that makes us call upon a building-large works company. These will take place in a few days. I am sincerely sorry for the discomfort caused in the elevator. We are well aware that others persons had consequences with these weather much more important than ours, but please note that the whole team has worked days and nights to make your stay as pleasant as possible. I am sincerely sorry that this incident leaves you this feeling and I hope you will have the opportunity to rediscover our hotel very soon. I remain at your disposal, Best regards, Najat
We stayed at the best western when we visited Lille for the Christmas Market. This place is in a perfect location close to the centre. Amazing value for money - free fast wifi, great reception staff, nice bar and rooms are of a high standard. We were shocked at just how great this hotel was for the price paid. Would highly recommend.
Just had a two night stay here. Thought the room was great, very clean, comfortable bed. Shower was fun...in fact a real eye opener. Location was very good, but as some have mentioned can be a little noisy of a nighttime, but didn't bother us. The bar was good with the drinks not being any more expensive than any of the bars around the city. Staff were also very friendly. Thoroughly recommended.
The location of this modern hotel is perfect although, because it is a busy eating area, there is some noise at night (my room was on second floor-perhaps less if you are higher up). My queen sixpze room was fine for one person, but would be small for two. Shower and Le Occitane products ere wonderful. The o ly thing that stops me giving this hotel a five star rating was that there was a horrible smell of sewers in the lift. Fortunately the smell did not extend to the room!
We stayed here on a romantic weekend and the room facilities were exceptional. Luxurious towels, good size room, ingenious walk in shower and nespresso coffee maker. All in a central location we couldn't have asked for more.
Good location, nice room comfortable bed, quiet, brilliant shower, what more could you want. Price was a bit high but all the hotels were at a premium rate due to the size of the conference in the city at the time of my stay
The hotel was located in the down town center of Lille. It is about 5 minuts walk to the Grand place where you can enjoy most of the landmark of Lille downtown. It is about 1 minute walkt to the art museum. the hotel room 602 has wonderful view of the city. It has 7 windows in total. Free mini bar makes your stay even better. There are a few bars and resturaunt around the hotel buiding which are good place to relax. It is among one of best hotel that I have even stayed with. I definitely will stay in the same hotel if I visit Lille again.
It has been some time since I had this excellent feeling when entering a hotel room. The room was very nice, warm and comfortable. Especially the bathroom was very nice. We had free non-alc drinks, coffee and tee from a coffee machine in the room. Somehow the room made me feel very welcome. The location of the hotel is excellent, as it's only a 5 minutes walk to the grand place. I would definitely recommend this hotel to everyone!
Having spent some time travelling round Europe we wanted a bit of a treat for our last night before returning to the UK so booked a suite. Wow, what a treat! The room was huge with a fab balcany. Lovely well appointed bathroom. Great toiletries and fridge full of free drink. The room was so well layer out, everything was just where you'd want it to be eg mini lights by the bed, electric plug just by the bed. We've stayed at quite a few 5 star hotels which were less comfortable. The staff we lovely and so very helpful. All in all an amazing and great value stay.
We stayed in a deluxe room which was enormous for French standards with an equally enormous bathroom (probably because it was also fit for weelchairs). The room was very comfortable, kingsize bed, Nespresso coffee machine, complementary minibar, fantastic rain shower, products from L'Occitane, big flatscreen tv, bathrobes, you name it. We just loved it. Breakfast was also nice; different kinds of cheese, eggs, cereal, fruit, yoghurt, pastries, too much to try everything. The only part I didn't like was the check-in. We arrived at 13.50, check-inn is from 14.00 but they kept us waiting untill 14.20 before there was a room available. Also the woman at the desk was not very friendly at that time, providing no info about the parking spaces for example, looking really annoyed when you asked questions. Later on we had no more complaints about the desk-staff. Also, the hotel is located in the centre and weekendnights do get a little loud outside. It was no problem for me, I just mention it.
This hotel is very modern, and the rooms are beautiful! The staff and everyone who works there are very friendly, had a nice breakfast as well (lots of cheese, which I love). Would highly highly recommend :)
Stayed for just one night, but will definitely be back. Very attractive hotel and room. Extremely warm welcome. Very well appointed room and great bar which was popular on the Friday evening, with guests and locals. Brilliant location for seeing the sites.
I stayed in this hotel back in August 2015 for 6 nights, but I'm sure nothing has changed. The Best Western Why is probably the best hotel I ever stayed at in terms of comfort and modern functionality. Amazing and practical room with an amazing bathroom. 5 Minutes after entering my room, there was a knock on the door. I was being delivered a courtesy tray with strawberry and cookies. Luxury amenities throughout and a fully stock and complimentary mini bar was at my disposal. Very quiet room with 7 windows that opened (They either tilt or fully open - Your choice). Breakfast was good in the main floor dining room with the possibility to eat outside when the weather is nice. Staff was amazing as well. Got a great summer rate, but will return if I can manage to get a good deal again next time I return to Lille. FYI: There's an great self laundry right across the street. Very modern machines and affordable.
We found this hotel a great place to stay. Our room was really comfortable , clean and spacious. It was a perfect locations to base ourselves as close walking distance to everything. Staff were really friendly and helpful. Keep up the good work.
Rooms are modern but not spacey for this hotel. Location is ok, 8 min from train station Flanders , add another 6 min for Europe. Many windows in the room that I had, same for my colleague. Breakfast was good, but no capuccinos, only Nespresso coffee available. Wifi fast and stable throughout the stay. Staff was also helpfull
Location: excellent, minutes from several major area attractions and shopping, restaurants. Rooms: very modern, comfortably appointed and clean with perhaps the exception of the drapes. Anyone with dust allergy will suffer unless windows remain open. Ambience: Lovely during the week but on weekend nights only upper floors will save you from street noises from the bar patrons on the block. Bathrooms: These deserve a special mention as they are quite fabulous by French standards and by Best Western standards. Showers are FULLY enclosed and have TWO showerheads-one rainfall overhead and a large hand-held. The shower enclosure in my room was large enough for a family of four and was equipped with mood lighting. See room tip for more info. The Bathroom sink was very trendy in design and the toilet could be closed off to become a separate room or not. The staff is bi-lingual: French/English and very willing to be helpful at any time.
For a long time now, I had been avoiding Best Western hotels like the plague as a result of my first encounter with the hotel chain many years ago. This has all gone out the window following our stay at the BW Premier Why Hotel, located in central Lille close to attractions, shops and restaurants. Approximately 15 minutes walk to/from Lille Europe train station. A simply exceptional hotel well deserving of its #1 rank on Trip Advisor, brought about by the following; - clean and stunningly designed rooms with a delightfully modern shower expelling the perfect amount of pressure in the water; - the provision of top quality bedding, linen and toiletries. The bed and pillows were soft and astoundingly comfortable. Add in bathrobes and slippers and you have the epitome of luxury right in front of your eyes; - a free mini-bar containing water and several alcoholic and non-alcoholic drinks. Always a nice touch although the fridge wasn't cold; and - friendly, welcoming and helpful staff members. Unfortunately, I could not give a perfect score as the hotel is also located on an intersection connecting several streets that can get quite rowdy in the evening/post-midnight, which will affect your sleep. In addition, coaches regularly park opposite the hotel at different times during the day/night with their engines on which can get quite distracting. Furthermore, given the proximity of the bedroom windows to the streets and the fact that the hotel only has 6 floors, it is difficult to get privacy without completely closing your curtains. We did initially request for quiet room when we made the booking so naturally, we were disappointed to be given the first floor. Notwithstanding, we had a pleasant stay and will be happy to recommend our friends and family, particularly those who are medium to heavy sleepers!
Our stay at the Why Hotel started well. The location of the hotel really is fantastic. We also liked that the minibar was included in the price of the deluxe room. However, we expected more. The (deluxe) room was slightly smaller than we had anticipated, access to the lift from the reception was not very nice, there was a coffee machine with sugar but no spoons, and the croissants at breakfast were not great. These minor inconveniences could have been forgiven/forgotten had we not made the mistake to order room service. Room service options were very limited & uninspiring, so we decided to follow the recommendations of the receptionist. The food was brought to us after a significant wait, and had not been covered for its trip from the kitchen you our room (4 star service???). The smell was awful, and the taste even worse. We left most of the food in the tray that we put outside our room as quickly as we could. (If you read reviews of people complaining about the bad smell of floor number 4, it could be related...)
line_weber, Directeur général at BEST WESTERN PREMIER Why Hotel, responded to this review
Dear Belema G, We thank you very much for your comment and we are sincerely sorry that we were not totally up to your expectations. We constantly striving to improve the quality of our services and we are very sensitive to feedback from our guests. Our room service team is joining me to apologize for the long waiting for your room service and that the dish was not under a dome. I do apologize about mistakes we made. These are not acceptable in a 4 star-hotel and I do understand your disappointment. Our Room Service menu is limited as the chef is preparing the dishes every day to provide you with quality dishes. After verification, we found that you have chosen the Beef Cheek Maroilles. The Maroilles is a typical cheese from northern France who like a lot of cheese in France is very strong in taste and smell. We are very sorry that this dish was not at your taste and we totally understand. If you had reported it to the front desk, we would have changed your dinner with pleasure. We will be more vigilant in order to explain in more details the components of our dishes to our future guests. Once again, we apologize about these issues. We truly appreciate your feedback and look forward to having the opportunity to regain your trust by welcoming you back at the BEST WESTERN PREMIER Why Hôtel. Sincerely,
A really good find. If anything the room was a little cramped but that's being quite picky because in general terms my stay here was really good. Friendly, clean and everything worked. The shower was superb and bathroom spacious. This is a definite YES in the "would I stay again" test!
We stayed for a few days here and were not disappointed. It is a bit of a walk from the train station, you can obviously take a taxi but it was nice to walk through the city to get to it. Obviously, the hotel has a really unique look from the outside with the circular windows. It also showed inside with the design inside being equally trendy. Our room was well equipped and was very comfortable and quiet. The breakfast was also good, but quite basic, which I think is fairly normal in Europe for the medium sized hotels. But sufficed and the staff were very attentive when we needed help.
Our annual visit to the Lille Christmas Market - this time with a Jr Suite ??. Room not ready but it was worth the wait! Lovely hotel, friendly and helpful staff. Pre nook parking as there are limited spaces and parking is at a premium when the Christmas Market is on.
This is one of the best hotels I have ever stayed at. Everything was simply done right. Great attention to detail showed in everything. I would almost want to stay here again just for the hotel experience itself, which is rare. The only little glitch was that it wasn't clear where to put the car when we'd just arrived, but once that was sorted we were very happy with the space in the private parking garage. Our hotel room oozed luxury and comfort. I'd absolutely recommend it to anyone visiting Lille.
Definately one of the best city centrehotels that we have stayed at, especially in terms of value for money! It has been furnished and decorated to a very high standard, and perhaps more importantly the standard of customer service was exceptional. The excellent breakfast buffet at 16 euros is well worth making the most of. Location, location, location? right in the city centre, less than 5 minutes walk from the Christmas market! Car parking can be arranged by the hotel, however we found the nearby Printemps department store car park costing 15 euros for overnight garaging. Entrance is close to the tourist office.
Our dash from the Eurostar station to the hotel under the rain was around 5-10min. The hotel had a retro style and feel and was well presented, which everyone liked. Our stay was great considering the constant rain and the occasional snow fall, which was great from the huge egg-shaped windows. We had two incidents that entailed one lost earring in the bathroom sink and a lost teddy bear in the room after checkout. In both cases the staff were very helpful even though the earring was not recovered initially. We chose to have breakfast in the hotel and overall it was great. Our little one was so impressed with the room and shower that he wanted us to move in as it was better than home. Kids!!!
stayed at the Best Western lille last week, quite easy to find and there was parking, very friendly staff at reception and also very helpfull, The room was very clean and tidy - my youngest daughter slept on the sofa bed which again had no complaints, big suprise was the bathroom which was almost the size of the room, large walkin shower, hairdryer, shaving mirror, free shampoo and soaps, there were little packets of extra's everywhere, The only down side was it was quite noisey outside and in of the room. Breakfast was plentyfull, with the customary croissants, cakes, selection of cheeses and meat/salmon, there was cooked food available as well, mushroom, sausages, tomatoes, scrambled eggs, selection of breads, jams, coffee/teas was ordered,, fruit juices, selection of nuts, seeds and prunes, so no need to leave hungry, overall a lovely stay, at a very reasonable price, the only minus would be it was quite noisey
one of the best hotels I stayed in a while, bathroom was great, with occitane stuff, bed excellent, great view, free minibar!!!! City is gorgeous and the hotel is really close to the center, it's also very close to the metro station which basically takes you everywhere. I was very pleasantly surprised.
It was a pleasant a stay. Rooms are tastfully decorated and well lighted. Bathroom nice and proper size. Wi-fi fast. Bed very comfortable. Breakfast tasty (well, and addition in the form of boiled eggs would be nice). It is in the center of Lille but traffic is not heavy. They serve very good lunch in the hotel restaurant. Staff is nice, attentive. You do not need anything more from a good city hotel. I am very satisfied and thankfull as I escaped to Why from another really miserable place in the middle of the night.
We stayed here for 4 nights. I believe we were on the fifth floor and two huge oval windows overlooked Rue des Fosses. While not a view in any spectacular way, there was always something going on and I could lie in bed and watch the neighbourhood wake up, the girls show up for work in the very expensive hairdressing salon opposite, cars park in impossibly small spaces or park other cars in etc. The in-room Nespresso machine was very, very welcome and although there was a free mini-bar, the fridge was barely cold so the drinks were not of great value to us. A nice touch regardless. The desk staff were friendly and helpful. The hotel is in a great spot. We have been to Lille before and stayed at the Crowne Plaza which is near stations but not the city centre. This was much better, There are lots of places to eat in and around Place Rihour and Lille has a nice shopping precinct. We also used this as a base to go to Bruges and Ypres which worked really well.
The hotel management knew the hotel was not reachable by car on Saturday evening (due to events taking place in Central Lille) and provided no notice. Impossible to get there, and impossible to meet people too. The bare minimum would be to warn customers ahead of the event taking place. Besides, the hotel rooms on the street are noisy. You can easily hear people in the Streets, just speaking. I clealy do not recommend the place for those wishing to sleep quietly, and I must condemn the total lack of service provided ahead of the arrival
Really lovely, tastefully decorated hotel with pleasant & friendly staff. We stayed in a deluxe room on the 6th floor which had a huge shower, king size bed, coffee machine, sofa bed, fluffy bath robes, slippers & complimentary mini bar. The only alcoholic drinks in the mini bar are 2 cans of lager but there is Coke, fruit juice and water too. There is a docking station for your iPhone on the alarm clock. The room was very clean and spacious. The friendly staff provided us with a map of Lille and they all spoke perfect English which put my French to shame. Lille is a beautiful city with plenty of bars, cafes, restaurants & shops.
I chose this hotel after seeing the reviews on Tripadvisor. Stayed here 4 nights last week. I was impressed by the standard & comfort of the rooms, the friendliness, helpfulness and politeness of the staff - particularly Stephanie (she changed my room to another one with bath- tub without any fuss) & Thomas on reception as well as everyone on the breakfast-serving team. The room was a good-size one, with the greatest bed I ever slept in (my own included) and with an great-size bath & shower. The Nespresso machine and free minibar in the room were an added-bonus and quite a surprise since none of the other Best Western hotels I stayed in before provided this service. The room is cleaned every day and the toiletries & towels used replaced promptly. A great choice of good quality products awaits you in the breakfast room: cold meats,smoked salmon,a variety of cheeses and yoghurts, pastries, waffles,the sweetest pancakes, Also, a good variety of jams and compotes (please try the pear & orange one, you will not regret it!) In addition, they have a covered patio as well where you can take breakfast as well as a seating area in front of the hotel where people can take a drink or smoke. I had a great stay and enjoyed the beauty and great food & atmosphere of Lille. Will definitely be back. (Small bemol - the lightning in the bathroom is very poor, even with the magnifying mirror, it's difficult to apply make-up)
Booked hotel on the Internet for one (Saturday) night....including reserving Car Park space (one of the main reasons I chose this hotel).....unfortunately had booked and prepaid without facility to cancel Spoke to hotel before departure from UK to get directions to Hotel....only to be told there was Antiques Fair on at that weekend and that there was no access by car to both the Hotel and the Hotel's Car Park until Monday. Tried to cancel then .....but told not possible without 100% payment (already taken). Arrived outside Lille....parked outside town & dragged suitcases on foot across town (no Taxis either !)......on arrival asked for quiet room (as requested on booking)...to be told all rooms same noise level.....no 'rear' rooms....as they said 'all rooms are noisy'...again tried to cancel but weren't interested....however they did say would quieten down at 2300......not true.. Spent most of the night awake listening to road cleaning machines .....sounded like they were driving around the bedroom!....double glazing useless. Felt I had been let down by previous reviews on this Hotel.............my Daughter & her Husband stayed in the Barriere (we moved over there)......much nicer hotel all round. If this is rated Number 1 Hotel in Lille.....would hate to see the worst !
line_weber, Directeur général at BEST WESTERN PREMIER Why Hotel, responded to this review
Dear Katie P, Thank you very much for taking your time to share your experience with us during your stay at the BEST WESTERN PREMIER WHY HOTEL. Your feedback is major for us and thanks to that we can improve ourselves day by day and it pushes us to provide every day the best services to our guest. I really apologize for the noise on the street. All our rooms are most quiet, nevertheless we are located in the city center. And it is true that on Monday morning, cleaning machines were working in order to get the city in order after 2 days of “La Grande Braderie”, this Antiques Fair welcomes 2 million people. I do not really understand your dissatisfaction regarding the access to the city and to our car park, because you were informed by email and you exchanged with the front office on that point previous your arrival. Nevertheless, should you have called / wrote to the hotel directly in order to book your room, instead of choosing Booking.com, you would be advised of this big event and maybe revised your dates of stay. Moreover the price choice is linked to the risk, this is the reason why it is not cancelable. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +33 3 20 50 30 30. Sincerely,
Don't normally stay in this hotel,was worried that on my dates was not a lot of the better ones to go for as most were selling fast went for this one,normally stay in one off the older ones,as you normally get a bigger room but bathrooms are poor,this was correct about this one.The rooms are quite small but it doesn't matter that much as your out most of the time,shower is good with liquid shampoos free and good quality brands as said on their information page,a little tip to lady's this is very nice hotel but do not give hair conditioners for hair,my wife wanted,not a problem for me but she wasn't happy she will bring her own next time as we will be coming back.Breakfasts are excellent and wi if and all extras work well including the free bar which is filled up,only if you ask as our wasn't only once,staff are nice people everyone throughout the hotel was excellent,including the maintainance man who came very quickly as we had a problem with the safe,which my wife used the wrong code,was sorted very quickly,regretted not tipping the guy as it was our fault,nice chap,Lille people in general are really friendly to Brits,lovel coming to Lille over Paris,no way it's this gem of a place to stay,shopping is enjoyable and that's weird from a man,but beers are great as you have best of France and Belguim foods and beers,had a good time and can't wait to return next year here again
stayed at this hotel in early September 2015 on business. room was a reasonable size (for a European room). the room seems to have been recently renovated. hotel was clean, internet was reasonably good speed. restaurant served an average buffet breakfast for 15Eur. Location was a very short stroll from many restaurants.
That's Why it's called Best western because it is great location and a great hotel don't miss out on this one very clean the bar is a it pricey there are plenty of bars not far from there just a 10 minute walk .The staff were very helpful I would defiantly visit again
It's the second time I booked a room in this hotel because I was charmed by the design of the interior (high tech) and the comfortable bed and the nice bathroom with a rain shower. Staff are very polite and nice, very helpful.
My husband and I stayed there before our departure back to Canada and we wished we could have stayed longer. The hotel was clean, nice location and excellent staff - we definitely would go back and highly recommend it.
Not the cheapest Hotel in Lille but well worth the money. Staff very friendly and very helpful. Hotel was very clean and presentable. Room ( Queen ) was a good size and modern and the bed was comfy. Only had breakfast, which was good enough. Hotel well situated for the Superb range of restaurants. Would definately stay there again.
We picked this hotel for an anniversary break based on its #1 ranking on tripadvisor and we were definitely not disappointed. The hotel is officially 4* but I struggle to see where it loses the 5th. The room, as well as being funky and individual ,was well equipped with all the usuals plus the added luxuries of an iPod dock, air con,Nespresso machine and complimentary mini bar. The staff on reception were very helpful and friendly. Breakfast was included in our room rate and was basic (mainly cold continental) but delicious. We would definitely recommend this place to anyone considering Lille.
We booked a one night stay at this modern hotel at short notice after reading reviews on TA. We weren't disappointed. Rooms not particularly large, but very clean and well appointed. Good location, great value and fabulously helpful and welcoming front desk staff. Will definitely visit again.
This hotel was superb. The room was lovely - a cross between the White Company and Apple! The staff were very helpful and the location was fantastic - central but not on a main route. Lovely huge bed and a massive bathroom. Can't wait to go back.
Love it, love it! The staff were so helpful after we had had a horrible six-hour car journey. The bar is delightful, and the funky design of the room gave it a very trendy and unique feel. The staff recommended a restaurant for dinner that was a perfect choice for us and it was only a few hundred yards' walk. They even gave us a card that entitled us to a 10% discount at the restaurant. In the morning, the bar is converted to the breakfast room, with no signs remaining that it was a lively bar the night before! Panels drop down to hide the glasses and spirits and provide a mural background to the lavish display of pastries and cooked foods. The server provided us with a carafe of coffee that she readily replaced when we had finished it. Parking is secure and only a few yards' walk from the front door of the hotel.
A good location 10/15 minutes walk from the train station ,taxi about 10 euros , a boutique style hotel , very friendly staff , a good location for getting about from , nice rooms , nice breakfast ( not included in price of room but at 15 euros we thought worth it ) .Altogether a good hotel that we would recommend if you wanted to stay in Lille
We stayed in Lille at the start of August for a long weekend. We arrived by car and chose this hotel as it offered car parking - something many city hotels do not have. The hotel is around the corner from the tourist office and the Grand Place so the location is really very central. We arrived at the weekend. So we were told, the street parking is actually free on Saturday/ Sunday but we were happy to find that the hotel parking is in a secure underground location about 50m from the hotel. The staff are very friendly, a problem with the in room safe was fixed straight away. We had a corner room. We liked the unusual shape, different to the usual square box with a bathroom in the corner. The room was very clean, light and well decorated in a modern way. The surprise was that the mini bar contents were included and there was a Nespresso coffee machine too! Oh, and the wifi was good and free. I happily Skyped family back home. The shower was very nice and the bed was large and comfortable. The room was also quiet throughout our stay. The hotel has a good sized breakfast room that extends to a terrace on the street that is quite popular. Around the hotel and very close there is also a good collection of cafes, there is a laundrette and you are close to pedestrian shopping areas and restaurant street. There is also a Monoprix supermarket close by. After a good walk around Lille we had seen a lot of the other hotels that we considered, we decided that we had made the best choice by far in our price range. I travel a lot for work and spend around 25 weeks a year in hotels. I can honestly say that this place is up there with any of the big brands for the service, comfort and the room. I really could not fault it.
We stayed underway from south of France and combined with a visit at the impressive Louvre in Lance (Lens). Large premier room, well sound insulated wrt the street combined with very quiet aircon, massive walk in shower, good beds. Secure parking in separate building at 50 meters. Location is good, shopping area and restaurants all at walking distance. Plenty choice breakfast and friendly staff. The 60-ties style exterior and interior appeals.
It is a good stopping off spot before making a long trek to southern parts - in our case Austria. Helpful reception gave us directions to a wide selection of restaurants which was really useful. Nice and central.
Excellent facilities operated by charming and hospitable staff. Convenient central location. Great value for money. The atmosphere of the hotel with it's modern décor was very calming. I recommend this hotel for a weekend getaway and will return if I'm in the area.
The hotel is extremely well located. Very modern, the rooms are quite unique (design and accommodations). Very clean and very up-to-date. The quality of service is excellent,, especially at the reception desk. A unique place if you want to walk downtown and enjoy Lille. The only concern might be the parking. Please use the parking at Place de la République, nearby. We will come back, for sure!
Stayed here for 2 nights whilst visiting Lille. Very central. Lovely big comfortable bed. Breakfast was exceptional. When we checked in we were given a room next to the lift which we objected to and had it changed without question.
Wherever Life Takes You, Best Western Is There®
Each Best Western® branded hotel is independently owned and operated.