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Best Western Plus Hotel Chain of Lakes Inn & Suites, Leesburg

1321 N 14th Street, 34748-3408, Leesburg, United States - See on a map
Best Western Plus Chain of Lakes Inn & Suites - Exterior The Best Western Plus Chain of Lakes Inn & Suites is ideally located in the center of Leesburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Chain of Lakes Inn & Suites! Leisure at the lakes awaits guests at this Leesburg hotel, where boating, fishing and a day of swimming gets any vacation started on the right note. Is hunting and fishing your idea of the perfect trip? Leesburg hotels are conveniently close to some of the best sporting and gaming in the region. Whether you’re here for a weekend fishing expedition or want an extended stay through all of hunting season, our Leesburg hotel is your home away from home complete with dreamy beds, competitive rates and the best service in town. When looking for hotels in Leesburg, remember that location is everything. At the Best Western Plus Chain of Lakes Inn & Suites, guests have easy access to some of the best dining and sporting in town. For those here for a special event, such as Bike Week in April, you’ll be in good company since this property is renowned for friendliness and affordable rates making it a popular choice for those who want all the comforts of home. Getting outdoors is simple for guests at this Leesburg hotel. Friendly and knowledgeable staff members can help guests with everything from the best bait shop in town to the closest place for permits. This part of Florida quickly becomes the top choice of many hunters year after year. Make it an annual tradition, whether it’s days on the lake that lure you in or the thrill of the hunt. At the end of the day, nothing compares to a spacious, cool guestroom with all the modern conveniences. Top customer service combined with a cozy place to stay means every guest scores ¿the big one¿ when staying here. Reserve your stay at the Best Western Plus Chain of Lakes Inn & Suites today and get ready for the trip of a lifetime! Enjoy your stay.

Best Western Plus

Hotel Chain of Lakes Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 433 guest reviews
NOTE ISSUED
Excellent
233
Very Good
128
Average
41
Poor
17
Terrible
14
REFER TO NOTICE
Business Business
83
Couples Couples
131
Family Family
149
Friends getaway Friends getaway
26
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Rude staff"

1
Jesse H, Taylor, Michigan 20/08/2019

The staff here are lazy and rude the dont trust there own employees enough to give access so if you check in and wantnto use travel cards or gifte cards make sure you can pay the regular price cause they cant apply it at checkin for some reason and there suites are just regular rooms with a couch stuffed in it leaving no room to move

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Jesse, Thanks for your stay at the Best Western Plus Chain Of Lakes Inn & Suites We are very much concerned with your feedback. Our apologies for the bad experience due to the rude staff. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Concert at Orange Blossom Opry"

4
Seeyouagain972, Bradenton, Florida 19/08/2019

Not the best Best Western I've stayed in but on. Had king suite which provided more room. Dark decor, bathroom not as clean as I would have liked, breakfast area small, weekday times for breakfast should be extended. Helpful front desk people....very nice. Good restaurant in same parking lot. Breakfast good.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Thanks for your kind comments. We are proud of having guests like you. You can always be assured of a nice stay with us. Glad to note that you liked the breakfast and the local activities. We look forward to having you with us again. Sincerely, Hotel Manager.

"Great place to stay"

5
dtlehmann21, Bryan, Ohio 06/08/2019

Great place to stay. Rooms were clean, the people that worked there were very friendly. Breakfast was good. Enjoyed staying there. If we travel back through Leesburg Fla., we will surely stay there again!!!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Chain Of Lakes Inn & Suites. We are glad to know that you liked our hospitality and also thank you for appreciating your stay at our hotel. It is nice to note that you found the place, room features and the price great. We are privileged to serve guests like you. We shall always try to offer you the finest stay experience and hospitality. Once again thank you for your nice words and we look forward to seeing you back here soon!!! Best Regards, Hotel Manager.

"Great Overnight Stay"

5
SWFLALLY, Naples, Florida 01/08/2019

We were in town for a family matter. The hotel staff was very professional and helpful. We had adjoining rooms which worked perfectly. The rooms were very clean and welcoming. The sink in one of the rooms was slow to drain, but not enough to ruin our stay. The breakfast was great with many options. The only thing that would make it better is to serve later than 9am.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Chain Of Lakes Inn & Suites. It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Outstanding!!"

5
User 28/07/2019

It's been 2 years ago that we stayed at this hotel so this review is a little late lol. It didn't let me put the correct date in but it was 9/5/2017. I don't normally leave many reviews but this place has come up several times in conversations so I just had to post my experience on here. This was by far the best hotel I've ever stayed in and I've stayed in quite a few in my 63 years of life. The service was impeccable in all areas. The staff were so friendly, prompt with anything we needed. The room was clean, spacious and it was the most comfortable bed I've ever slept in. We travelled down from NGA to rescue my MIL from the approaching hurricane so got there late and quite stressed. Our experience at the hotel made a world of difference as we were able to relax and get a wonderful nights sleep before rushing over to pack her up the next day. Thank you for your superb service and I wish every hotel was this wonderful!!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain Of Lakes Inn & Suites Thank you for sharing your lovely comments about your stay with us. I am delighted that your stay was nice and we could match your expectations at every point. It means a lot to us that you felt, safe and cared for and loved the overall stay. We would like to be your preferred choice. We value your patronage and look forward to welcoming you back soon. Sincerely, Hotel Manager

"Best Western, Best place to stay"

5
User 21/07/2019

Building was fresh, clean, well located, great breakfast, good housekeeping. I would stay again. Oh, great ice machine. If you come from the North you must make a left turn just before the location then a hard to find side entrance to their parking lot. Could be improved with a sign.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain Of Lakes Inn & Suites Thank you very much for taking the time to share your experience with us. I am of course delighted to read that you had a great stay with us. The team and I look forward to welcoming you back soon. Sincerely, Hotel Manager

"Good Place for a Good Price"

3
iamlynn98, Rome, Georgia 06/06/2019

Starting with check in and throughout our stay, every staff member was excellent and always had a smile on their faces! The breakfast was good, something different each day - one day was biscuits and gravy and another was breakfast potatoes. They also offered make your own pancakes and waffles each day as well as scrambled eggs, yogurt, cereals, toast, muffins etc. The room was spacious and recently decorated. HOWEVER, the dusting could be done more (it was caked up on the top of the curtains and the top of the headboard). Also, the staff said they didn't have any additional pillows in the entire property. We were using the pull out bed and didn't have any pillows for it. I do find it hard to believe that there were NO extra pillows anywhere.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Thanks for choosing the Best Western Plus Chain Of Lakes Inn & Suites. Appreciate your feedback and telling us what you liked and what lacked during your stay. Guest reviews are very important to us for continuous improvement. We shall work further to better the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Nice clean room"

4
TravellingDanTheMan, Ocala, Florida 04/06/2019

The room was nice and clean. Very spacious. Couldn't figure out the bathroom light switch because it was by front door and not near the restroom. Oh well, I've seen stranger things!! The breakfast was good. The powdered eggs actually had a good flavor to them and the sausage and ham were tasty as well. They have a waffle maker AND a pancake maker. Good price on the room and would stay again if need be.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Greetings from the Best Western Plus Chain Of Lakes Inn & Suites. We have noticed your feedback and thank you for the positive comments. Your reviews are important for us to improve our hospitality further. Customer satisfaction is important to us. Sincerely, Hotel Manager.

"Leesburg"

5
User 22/05/2019

Appears like a brand new hotel. Nothing looked worn. Had a cute area for kids next to breakfast and lobby area. Great hotel. Stayed in a king room...very large room. Breakfast had a good variety of items.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us. We are thrilled to know you enjoyed our hotel breakfast, lobby especially our excellent breakfast and your spacious room. We hope to welcome you and your family back soon at the Best Western Plus Chain Of Lakes Inn & Suites. Sincerely, Hotel manager

"Best of Best Western"

4
bookalukus, Wellington, Florida 21/05/2019

This hotel was about the best Best Western we have stayed in. The room was clean, the bed was very comfortable, service at the front desk was fine, the elevator worked, the breakfast was good, and most importantly, the room was quiet (on the third floor where I don't think there were any pets.)

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for your nice feedback about the Best Western Plus Chain Of Lakes Inn & Suites Hotel. We are delighted to know you were impressed with every aspect of our hotel and had an exceptional time with us. I appreciate your comment on clean room, service, elevator, and breakfast. We look forward to being of your service again whenever your plan brings you our way! Sincerely Hotel Manager

"Great location next to fan restaurant."

4
OxonBarbs, oxon 03/05/2019

Nice big room. Comfy bed, fridge, lots of room. Friendly staff, quiet. On a busy toad but we didn't hear the road noise. Air con was a bit close to the bed which was noisy though. Okay breakfast included, but during the week finished at 9:00 which is a bit harsh if you are on holiday! Seems pretty popular and full. Lies behind an awesome restaurant, the Ramshackle Cafe which looks nothing but is amazing!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Thanks for the stay at the Best Western Plus Chain of Lakes Inn & Suites and the great feedback. It is really encouraging and empowering us to better our services. We feel proud when we get such reviews. Look forward to welcoming you again. Sincerely, Hotel Manager.

"Home away from home"

5
Happiness26668238791, Cocoa, Florida 29/04/2019

Tis was a great stay, we went to Leesburg bike week and to people at this hotel made our stay wonderful, I could not have asked for a better stay. Oh by the way, I'm Spire member at Holiday Inn but I stayed here instead, does that say something.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain Of Lakes Inn & Suites. Thank you very much for your recent stay with us and we are really glad that you enjoyed it. It's wonderful to know that you found our hotel location very convenient and make your stay the most comfortable & memorable one. We hope you will give us the opportunity of welcoming you back at our hotel in the near future. Sincerely, Hotel Manager.

"Comfortable Stay"

4
jenLeCreate, Vista, California 09/04/2019

Stayed at the BW Leesburg for 3 nights. We were escaping the fires down in the Everglades and decided to come up north to spend part of our vacation. Hotel easy to find right off the highway, plenty of free parking. Stores close by in case you forget anything and restaurant right out front (we did not go there however). Check in was efficient and we got to our room. easy enough Looked like it could be renovated a little - especially the bathroom which had peeling walls near the shower. Not a big enough problem for us to bring up though. They serve a free breakfast but not many selections for us being vegan but that is not uncommon. Front desk and rest of staff were ok - did not communicate much w/ them. Room price was reasonable. Nothing special but our stay worked for us as during the day we were always out exploring. Beds were comfortable to sleep in. Would we come back - not sure.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Plus Chain of Lakes. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely, we are improving a lot and we look forward for your next stay so that you can experience it. Regards, Hotel Manager.​

"Funeral"

2
User 05/04/2019

My family and I traveled to Leesburg for the funeral of my aunt. We checked into the hotel on the 29th of March for 1 night. My sister and I went to room 217, I was sitting in the chair and was bitten on the arm by some type of bug. I got out of the chair into bed went to sleep and was awaken by something biting me. Threw back the cover and saw little bugs crawling away. Reported it to the night clerk at 12 a.m., she came and put us into room 211, needless to say the night was shot. I reported it the next morning as well, was told they would call the exterminator to check it out, called back to speak with Manager on April 3, no luck, left number and all no response as if today April 5th.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests are of the utmost importance. We work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and have addressed the situation. We hope when you are in the area you will give us another chance to make you a satisfied customer. Sincerely Hotel Manager

"Nice hotel to stay at"

4
Coastal36990321725, Rochester, New York 29/03/2019

Istayed at this BW because it was close to my mother who was ill. It was a bit more than i wanted to spend. But i would definitely stay again. The hot breakfast was good with many options and hotel clean

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain of Lakes. Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcoming you again soon. Sincerely, Hotel Manager

"Unexpected pleasure!"

5
User 28/03/2019

Great experience! Pulled in without a reservation and was checked in in a matter of minutes! Room was excellent and very clean, the staff are more than happy to help with anything to make our stay as enjoyable as possible, and they did. Hot Breakfast was wonderful and to folks like us a huge plus...who wants to drive to get breakfast every morning. There is a restaurant within 30 feet “Ramshackle” with was really good. Would definitely be staying ther again

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Leesburg Chain of Lakes and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"I'd stay again, but needs some tweaking"

4
don666, Seattle, Washington 24/03/2019

I stayed here for 8 days, and would certainly stay here again. It was clean, the staff were friendly, the location was convenient, the rooms were fine, the amenities typical of mid-range motels. However, if you're looking for a healthy breakfast, this isn't the place to go. Instead, it offers a genuine greasy, high-fat experience. Most similar motels with breakfasts (and the ubiquitous waffles, bacon, and eggs) have a choice of three cold cereals, of which one is the unsugared "adult" cereal, such as Cheerios or corn flakes. No such luck here. The "adult" cereal is raisin bran—with sugar added because apparently raisins aren't naturally sweet. The milk isn't nonfat, nor 1%, nor 2%: It's whole milk. There's no choice of low-fat, full-fat, or nonfat yogurt: It all comes out of a dispenser. Even the granola that is available to put on the yogurt is glistening with sugar. At least there were decent bananas, although this being Florida, no fresh citrus fruit was available. Ironically, a poster in the elevator advertised "healthy" breakfasts with a photo of bacon and eggs. A few other tweaks: I couldn't get the public printer to work because I couldn't get the computer to respond to either outlook or gmail. I reported that the recumbent bike in the exercise room was broken, and the manager took my complaint seriously, promising to call in service for it. The most pleasant surprise for me was that the motel gives out free Wall Street Journals (as opposed to the ubiquitous, but boring, USA Today). For those of us who love the sports, entertainment, puzzles, and news that the Journal is famous for, it is a welcome choice. They also make the local paper available. Also, the prices in the motel store are reasonable, and there's a good selection of snacks. (There's also a CVS across the street and a supermarket down the street.) The heater/AC works great, and there's a microwave and small fridge in the rooms. All-in-all, other than the terrible, unhealthy breakfasts, this is a well-run motel, and deserving of the 4 stars I give it. Improve the food, and the 4 stars goes to 5.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Chain of Likes Inn during your recent visit to our area. We appreciate your review and the observations both positive as well as negative – the breakfast. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Nice Place"

4
User 14/03/2019

We stayed one night and was pleased with our stay. Room was clean and we slept well. The staff was friendly. We got the room at an excellent price compared to other motels in the area. I guess Best Western cares more about offering deals than the other motels. The breakfast was just okay but the coffee was excellent. This motel is a little ways off the interstate.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for choosing to stay with us on your business trip to Leesburg, FL. We are glad that we met your expectations. My team is really appreciative of your generous compliments about our rooms and service. We will constantly strive to give an excellent service and product to achieve good complements form you on your next visit with us. Hope see you soon. Sincerely Hotel Manager

"Another great stay"

5
COLLEEN a, Upstate,NY 12/03/2019

As always our stay at the Best Western here in Leesburg Fl was perfect. Very clean and the front desk is always helpful. All the staff are very accommodating. We are always are very satisfied . The hotel is easy to get to and they are close to stores incase you forget something . If your hungry there is a restaurant in walking distance out the front door

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for the comment. We really appreciate you taking the time to share your experience with other travelers. It is wonderful to hear about your remarks regarding our staff and near by Restaurant. Hope to have you back again! Sincerely Hotel Manager

"Wedding Weekend"

5
NecieMcK, Bartlesville, Oklahoma 03/03/2019

When you enter the hotel you have to go up the street and then U-turn to access it-GPS will take you behind it and you can't enter from behind. The property has a well-lit parking lot. The clerks were helpful and polite. They have luggage carts to assist you in transporting items to and from the room. Check in and out process is easy. The facility is clean and well-maintained. The rooms are nicely decorated and modern. There is an elevator for customer use. Breakfast is hot with eggs, sausage, bacon, biscuits, cereals, muffins, juice, fruit, etc. I gave the property a 5 rating because it really is a good hotel. The only thing I would like to see change is a little softer mattress.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. Glad to note that you liked the location, customer service, ​and breakfast. It is our privilege to have clients like you. For us, customer satisfaction is the best reward for whatever we offer. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Nice hotel!"

4
lakemates, Virginia 24/02/2019

We were greeted by friendly staff with a quick and easy check in. The room was clean and comfortable and they were kind enough to give several recommendations for where to have dinner (see my other review) at Ramshackle's across the parking lot.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Greetings from the B/W Plus Chain of Lakes Inn & Suites. We have noticed your feedback and thank you for the positive comments. Your reviews are important for us to improve our hospitality further. Customer satisfaction is important to us. Sincerely, Hotel Manager.

"Business Trip"

4
Scenic53529756122, Tallahassee, Florida 20/02/2019

Friendly staff, fast check in/out process and clean rooms. Property very clean too. The breakfast was tasty and the food attendant was very nice and attentive. Recommend using for business or pleasure!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. Glad to note that you liked the location, customer service, ​and breakfast. It is our privilege to have clients like you. For us, customer satisfaction is the best reward for whatever we offer. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Quiet and Friendly"

4
Christigal, Apex, North Carolina 04/02/2019

We picked this hotel because we like Best Western and it was at a good stopping point for the night on a trip back home. While it was being painted on the exterior, we were not inconvenienced and it seemed the interior had just been remodeled as well. Friendly staff. Good size room. Everything you need for a good night's rest. Breakfast area had the nicest seating arrangement I've ever seen. Booths and tables set apart so you could wake up without feeling crowded and in a fishbowl with strangers. Too many hotels these days cram you into a tight space that was never meant to host breakfast. This was so nicely decorated and set up.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"PLUS Means MORE and That Is Exactly What I Got!"

5
Smit-tee, Maryland 02/02/2019

Plus means more and that is what I got at the Best Western Plus Chain of Lakes Inn & Suites! I stayed here for a few days in March of 2018 and had a wonderful experience. As a result, I made a reservation to stay here again for my most recent trip to Leesburg (January 27, 2019). I strongly recommend reservations because this hotel is central to a lot of activities in Leesburg and the rooms get booked quickly. This hotel is also about a 20-minute drive from the Villages, a very robust retirement community with lots of activities. My flight was delayed so I arrived at the hotel around 11:00pm. I was pleasantly greeted by the lady at the front desk who requested the normal credentials and promptly and politely provided me with my key card and the Wi-Fi access code. She explained the easiest route to get to my room and informed me of the hours of the complimentary breakfast that is served 7-days each week. When I entered my room, I was immediately pleasantly surprised! The room was spacious and very clean. But that is part of the PLUS in Best Western Plus! The air conditioner in the room worked well and was fully user adjustable. There was a desk in the room with a lamp and a very comfortable office chair where I set up my computer and workstation. Electrical outlets were conveniently located in very close proximity to the desk. A small couch with a coffee table was opposite the desk. A large flat screen TV was placed on top of a dresser with 3 large drawers. There was a small counter-top area with a coffee maker, 4 servings of coffee, coffee and water cups. The cups were individually sealed in plastic. Below the counter-top is a refrigerator and on a shelf above the counter-top was a small microwave. I truly appreciate these amenities. Very convenient if I bring leftovers back to the room after dining out. The bathroom was clean with bright lighting. The towels were folded in an ornate manner. The shower/bathtub were clean, and the drain worked properly. I mention this because I recently stayed at a H****n hotel and as I showered, the water began rising over my feet. But that is another review. I could find no fault with this Best Western. I was very impressed with the ice bucket. Not so much the ice bucket itself, but the bag that they provided to line the bucket when you put ice in it. The plastic bag was the PROPER SIZE for the bucket! I am sure I am not the only person who has stayed at a hotel and found the plastic bag was too darn small for the ice bucket! I know some of you know what I am talking about. Well, it was a joy to put ice in a bucket with the bag that did not collapse inside the bucket. Speaking of ice, there are ice machines and soda vending machines on each floor near the elevator. As I was entering and leaving the hotel during my stay, I observed the hallways were clean and the trash receptacles near the elevator were emptied on a regular basis. The grounds around the hotel were well kept. The staff I encountered in addition to the wonderful lady who checked me in were all pleasant. I felt secure in and around the hotel due to security measures the hotel utilizes. I had a wonderful trip to Leesburg, and I am sure a large part of that was due to my comfortable quiet and dare I say luxurious accommodations! Kudos to Best Western Plus Chain of Lakes Inn & Suites Staff for a job well done! I will be back!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Chain of Lakes Inn. Thank you so much for such lovely feedback which you have so kindly posted on Trip Advisor. I really appreciate your experience which you have graciously shared along with the compliments on our facilities and service. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We hope that we could match your expectations. We thank you once again for such a delightful review and look forward to welcoming your referral guests. Sincerely, Hotel Manager.

"Staff does not know the meaning of hospitality"

2
User 30/12/2018

Unfriendly staff, resulting in shortening stay. Disgusting and under stocked breakfast bar. The breakfast meats were discolored and floating in water in the warmers. Soiled linens thrown and left in hallways.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for choosing the B/W Plus Chain of Lakes Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Manager.

"Quiet and Convenient"

5
User 26/12/2018

During the Christmas holiday we needed to extend our stay in Leesburg. As we have stayed at the Best Western in Leesburg before and we're happy with the staff and facility, we made reservations. We were able to do an early check in and got a handicap room. The. Room has been clean and well supplied during both stays. The early morning breakfast has pancakes, toast, cereal, bagels, etc along with coffee and juices.there is plenty to eat. The hotel is centrally located. It has an outdoor pool. We recommend to travelers to the lermont, Mt. Dora, Leesburg area.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, I'm so pleased that you would recommend our hotel to others traveling in Leesburg area. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Not what I thought it would be"

2
jenniferrJ8575IZ, providence, United States 12/11/2018

The staff was accommodating, the room was large, and the breakfast was lovely. However, the room was dirty, the sheets were old and pilled, the carpet was stained, the bathroom had mold, the shower curtain was ripped, and the room smelled musty. Not impressed. I booked this based on other reviews that said it was clean. Definitely not the cleanest hotel i've stayed in.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Chain of Lakes Inn during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Very nice!"

5
kirkmorph, Gulf Shores, Alabama 11/10/2018

I had to evacuate because of Michael and I have stayed 3 days the staff is very friendly and the hotel is spotless. The décor is very well done and the breakfast was good high ceilings 14 foot very roomy!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, it gives me extreme pleasure and satisfaction to know that you have enjoyed your stay here with us at the BW Chain of Lakes Inn. Our endeavor is to continuously excel in guest satisfaction and comfort and we always seek the valuable feedback of our esteemed guests such as yourself, to improve positively and excel even further. Thank you so much for your awesome feedback, and looking forward to serve you again in the near future. Sincerely, Hotel Manager.

"Worst Western Minus"

1
SAGallery, Tallahassee, Florida 08/10/2018

Let me start by saying the hotel is clean and well maintained. The staff is as accommodating as management permits. I do not envy any native US employee at this hotel. The management looks for every minute way to squeeze revenue from guests. Every Best Western I've stayed, across the Country offers complementary water to their Premier guests. Not here... but you can purchase all the water you want. Charges for pets are $20 per day, per pet. Every Best Western I've stayed, except this one, charged a one time fee. That makes sense. This policy doesn't. The mentality of the management is not typical for the South, but then again, the owners are not from the US, so I guess that's to be expected. I was brought up to “when in Rome, do as the Romans do”. But it looks like the owners prefer the mentality of their native, non US Culture to that of America. We checked out the next day and went to a very friendly and delightful location a few miles away. You might want to read our review on the Key West Resort on Lake Dora. The pricing is competitive and and the facility is pure fun. Check it out, that is unless you don't have a choice. This Best Western Plus should change it's name to Worst Western Minus because of their management and financial policies. We won't be back...

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain of Lakes Inn & Suites. This is with reference to your feedback on trip advisor regarding your experience. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience. Please be assured that I have taken this up very strongly and the concerned service staff has been counseled and warned to ensure that such an incident is not repeated in the future. Request your continued patronage. Sincerely, Hotel Manager.

"Not the first time I have been impressed!"

5
jschandl, Saint Cloud, Florida 24/09/2018

From the minute you arrive to the second you check out and walk out of the door, you are always left feeling that you are VERY well taken care of and looked after. They didn't have to ask me if I slept ok, however, they genuinely cared. That to me is above anything that can be taught in school and the way a Business should be run. Always a pleasure!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain of Lakes. It is indeed a pleasure when our valued guest share their stay experience positively Your generous appreciation of our performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of our service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

"Poor housekeeping"

2
Loreen F, Franklin, Virginia 29/08/2018

The property is difficult to get to due to the traffic flow and requires a u-turn on busy 441 if you approach it from the wrong direction. The room looked pleasant but it became clear that it had not been cleaned - fingernail clippings, pubic and head hair, plastic bits, etc on the floor in bathroom and bedroom. Sticky marks on surfaces. The breakfast area tables were dirty and not wiped down. I will not stay there again when in the area.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, We have noticed your feedback about your stay at the Best Western Plus Chain of Lakes Inn. Our apologies for all the inconvenience due to the cleanliness issues. Your reviews are important to us. We shall check, investigate and take remedial actions. Customer satisfaction is important to us. Sincerely, Hotel Manager.

"A big fan of Best Western hotels"

5
patshirleyzz, Bay Area Houston, Texas 17/08/2018

Overall, very nice hotel. Was there for three nights. Very quiet, no noise at night time. Pool area was very clean and inviting. There was a restaurant next door which was very convenient. We enjoyed our stay and if another trip is needed, we will definitely stay at this BW.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Esteemed Guest, Thanks for your stay and appreciating our service. We were indeed glad to serve guests like you. We are glad that you liked the cleanliness and hospitality. Your good words shall encourage us to serve our guests still better. We are privileged to have guests like you. Thanks again for your kind feedback. Sincerely, Hotel Manager

"Great Hotel in Leesburg"

5
Jake J, Chemung, New York 06/08/2018

We really enjoyed staying at this hotel. The staff is friendly, the room was clean and comfortable, the breakfast was good, and there are several good restaurants near by. The gym is adequate and there is a pool. It is a very good value for the price.

bwpluschainlakeinn, Hotel Manager. at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain of Lakes Inn & Suites. Thanks for your kind comments about our clean, affordable and friendly hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We appreciate your good observations and shall endeavor to better it further. Hope to see you back soon! Sincerely, Hotel Manager.

"Lovely :-)"

4
LINDA H, Springfield, Missouri 18/07/2018

Billie at the front desk was friendly and helpful ~ after a long day on the road it is so nice when a smiling face makes you feel welcome & check in is quick & efficient. Automatic front doors made it easy to roll my overloaded cart into the lobby and elevator. Room #330 was spacious & spotless, with fridge/micro and flat screen TV. Sitting area with what I assumed to be a sofa bed & coffee table. Slept well on super comfortable bed with nice linens & lots of fat, fluffy pillows. Generous supply of towels and hot water with good pressure. Didn't care for the wall mounted shampoo & soap dispensers but travel with my own toiletries so don't use them anyway. Free wifi with plenty of signal strength. The table lamp on the desk had an easily accessible electrical outlet in it's base but the bedside lamps did not, although I found one behind the night stand & used my own power strip to charge electronics. I generally don't use the in-room coffee makers at most hotels because the idea that they are not properly cleaned kind of freaks me out, but they had a Keurig type unit that made definitely made getting up @ 3:30am a little easier ;-) All in all a very nice room and I was sorry I didn't have more time to linger & enjoy it. Would definitely stay here again.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Additionally, we thank you that you liked our comfortable bed, fridge/micro, free wifi, flat screen TV and more. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

"Great food place for the family!"

4
User 20/06/2018

This hotel has been awesome! It is in a more run down part of town and we did see multiple people not staying at the hotel traversing the parking parking lot, but I never felt unsafe. The kids loved the pool. Just a warning for people squeamish of bugs, there are a ton of little flying creatures that came out our first night and they were all in the pool the next day. We had been at the restaurant that is set in front of the hotel the first night and they were falling into our food when we were sitting outside. It was so bad we hurried inside. They were cleaning the pool that next morning but I am sure with the amount that had fallen in (looked to be thousands when we looked in the pool that first night) I am sure there is no way they could have gotten them all. We still swam and didn't die. The rooms themselves are great! We had a king suite with a pull out sofa and it was perfect for our family of 4. The pull out wasn't the comfiest but our 14 year old didn't complain . The king bed was very comfortable. We did have to ask for linen for the pull out sofa but that's not bothersome to me. The room and bathroom were very clean and linen and towels were all nice too. I think we did get one towel that was a little ragged but I'm not picky! If it dries and looks clean I'm good. The lobby and grounds of the hotel were very well kempt. My son loved the water feature in front. The breakfast was so good too. They had sausage, eggs, pancakes and a waffle maker, danishes, muffins, bagels, English muffins, oatmeal and grit packets, coffee, juice, and milk. This will be our go-to hotel anytime we are in the area. The price was great to boot! Thank you Best Western Chain of Lakes for giving us a nice, clean place to stay while away from home!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Thanks for choosing the Best Western Plus Chain of Lakes Inn. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Happy Happy Happy"

5
Patrice H, Potomac, Maryland 04/06/2018

The Lady at the front desk was So Helpful !!! And for the first time in 3 days I am Not smelling or seeing Mold !!!! That Have made me Very Sick !!! Thank You Best Western. And when I turned on the TV. WAS ON PBS WITH THE FLEETWOOD MAX CONCERT. BOUNCE!!!!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked our hotel so much and that it excited you greatly. It's our pleasure to serve you – and we want to invite you to stay with us again. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Nice experience."

4
CAROL S, CONWAY 25/05/2018

Nice accommodations, mostly clean. located close to interstate, but far enough back that noise was not a problem. Pleasant staff. Good restaurant just across parking lot from hotel. Outdoor pool was nice, but hot tub had little water pressure and was luke warm. Room was well appointed with plenty of space, large closet, good beds, good water pressure in shower, etc. Adjacent neighborhood was rather run-down. Fair prices for value received. I would stay there again.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Additionally, we thank you that you found the experience nice enough to comment positively. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

"Would not stay again."

3
User 23/05/2018

My daughter and I spent a few nights here while on vacation visiting family. The room was adequate, though it could have been cleaner. The front desk staff during the day was not friendly. The clerk that checked us in the first evening was much more so. We asked to spend a second night and they raise the rate on us. But they did allow us to stay in the same room. But the worst of our experience was breakfast. The attendant was not friendly at all and the minute breakfast was due to be over, she began pulling stuff off and putting it away. The second morning, there were approximately 20 guests still eating breakfast. Everyone was complaining that she was cleaning up the food and taking away all of the utensils. I have never experienced this before. I told her that she still had many guests trying to eat, and she said that the dining area was rented out later in the morning and she had to get it cleaned up. Well, that turned out not to be true. There was no one using the dining area the rest of the morning. Many many guests were upset at what she was doing. This hotel is very overpriced for the area. We moved after the second night because of the poor breakfast service. We went to the Hampton and had clean rooms, friendly service, and a great breakfast! Ironically, the gentleman that was doing breakfast at the Hampton came around discreetly to all the guests tables and said that he would be cleaning breakfast up soon if they would like to get anything else. The Best Western was more expensive than the Hampton and very inferior.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that we didn't handle the dining area cleaning for our event better. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you're in the area again, we invite you to try us again. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager

"Visiting Florida to see family"

5
denisebE8848DT, Odessa, Texas 25/04/2018

This hotel was very clean. It's pretty new so everything was up to date. Hot breakfast served each day. There was no noise noted by us during a 4 night stay. I would definitely stay here again. Hotel staff very friendly. Check in and check out was expedited. Pool clean, grounds well kept.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Your extended stay with us proves that we did an excellent job for you – serving you well enough that you remained with us when you could have chosen to stay elsewhere at any time. I'm glad you found our rooms clean and up to date and liked our breakfast and more. We're grateful for guests like you and appreciate your extended stay. If you need us again, we'll be here for you. We invite you to stay with us anytime you need us. Sincerely, Hotel Manager

"Excellent hotel"

5
User 23/04/2018

Everything was clean, well decorated. The beds and pillows were comfortable. Parking lot were illuminated, breakfast pretty much basic, but not that bad. I definitely recommend this hotel to anyone...

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for indicating that you would recommend our great hotel to others. That's the highest compliment possible. Additionally, we thank you that you enjoyed our clean rooms and excellent bedding as well as our safe and secure parking and simple breakfast. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

"Clean hotel with friendly staff."

4
catrnva1, Jensen Beach, Florida 16/04/2018

Rooms are tidy, beds are very comfortable, and the staff is friendly. Location within 20 mins to Mt. Dora, Tavares, Clermont. Restaurant located in front of parking lot. We were in town for a f birthriendsday party.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for letting us know how satisfied you are with our services and location advantage of the Best Western Plus Chain of Lakes. It is very heartening to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I can't tell you how much we appreciate your five star review, and eagerly await to serve you again! Sincerely, Hotel Manager

"Fresh and nice"

5
depthvader, Palm Harbor, Florida 07/04/2018

Stayed here for business at the end of March. Lobby is small and very well appointed. The dining area quite nice. Parking was good and staff was very friendly at check in. Room was nice, clean and comfortable. The mini fridge and microwave were nice and were very clean. The beds are comfortable, and there are plenty of pillows. Hotel offers free wifi and a nice hot breakfast that was good, though they only offer a few things a person eating low carb can eat. Was a little concerned when i first arrived as the landing at the elevator on my floor was dirty, but i gave it a bit and sure enough the next morning it was cleaned up nicely. This hotel is quiet, friendly and well kept. The friendly black cat that stays out front was a binus as I was missing my kitties at home. If your going to be in Leesburg or The Villages, I highly recommend this hotel.

bwpluschainlakeinn, Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Many thanks for your feedback. Positive feedback provides us with the motivation we need to continue our services. I'm glad we could satisfy you. I hope you will visit us again and see our commitment towards providing superior services and facilities. Sincerely, Hotel Manager

"Great Place to Stay"

5
GatorSenior, West Palm Beach, FL 04/04/2018

This Best Western is right on southbound Hwy. 441 so you cannot miss it. It is next to a little restaurant so you don't need to go far for lunch. I love to stay here so I can visit the shops at Leesburg and then go down to Mt. Dora to do some shopping for antiques and then tour the town.

bwpluschainlakeinn, Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from Best Western Plus Chain Of Lakes Inn & Suites. We are really very overwhelmed by your wonderful feedback. I'm pleased you were impressed with our hotel and had a wonderful experience. I'm glad we could satisfy you. Please visit again. Sincerely, Hotel Manager

"Another pleasant stay at Leesburg Best Western"

5
COLLEEN a, Upstate,NY 29/03/2018

We have stayed in this hotel for about the last 6 years and about 2-3 times yearly. The hotel is clean, comfortable and quiet. Its easy access off the HWY, large parking and a outdoor swimming pool. The last few times I even did my laundry which was nice seeing that my husband and I shared a suitcase so we didn't have to pay airline for two. And that also was well cleaned. The staff is very friendly, there's a drug store within walking distance and a really good restaurant in the same parking lot of hotel.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for your loyalty for choosing Best Western Plus Chain Of Lakes Inn & Suites for your stay,whenever you are in this area. We are overwhelmed, feel honored and privileged. We are pleased to read that we always met all of your expectations and is the reason you have visiting our hotel again and again. We appreciate your kind comments and look forward to welcoming you back very soon. Sincerely yours Hotel Manager

"Comfortable"

4
fldays2018, St. Petersburg, Florida 25/03/2018

Very clean, polite, and comfortable. Housekeeping was very good, friendly, and helpful. Beds were clean and soft. * only bad thing was the toilet paper, lol. The restaurants about the hotel were good.

bwpluschainlakeinn, Webmaster at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for taking the time to share your prestige opinion. We take pride in giving outstanding customer service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Sincerely, Hotel Manager

"Nice overnight stay"

4
dranke, Birch Run, Michigan 13/03/2018

We stayed here one night in between staying with friends in The Villages and our annual trip to Daytona Beach. The hotel is nice with clean, comfortable rooms. We didn't use the outdoor pool. Breakfast was good. All in all, a good stay here.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for taking time to share your positive feedback. We are delighted to read about your experience at the Best Western Plus Chain Of Lakes Inn & Suites and couldn't be happier that our location and hospitality were everything you hoped it would be. All of us are committed to making your visit to Florida memorable, and your compliments are sincerely appreciated. We hope you are already planning another trip our way. Thanks again for your kind words. We love having you here! Sincerely, Hotel Manager

"Very Comfortable Accommodations"

5
Smit-tee, Maryland 12/03/2018

Checked in on a Saturday evening. Thankfully I had made a reservation several weeks prior as the hotel was completely booked. The associate at the desk was pleasant and professional. She reviewed the standard credentials and provided me with my card key, my wi-fi access information and directions to my room. The hotel has 4 floors and there is one elevator in the center of the hotel. I did not experience any long wait times when using the elevator. When I entered my room, I observed 2 neatly made Queen size beds with a night table between them. There was a lamp on the table that had 2 electrical outlets on the base. I was happy with this because I use my phone as an alarm clock. I was able to charge the phone overnight and have the alarm next to the bed. I should note there was also a clock radio on the night stand that had an alarm as well, but I chose not to use it, but having a clock that was easy to see next to the bed was an appreciated amenity! The room and bathroom appeared to be clean with ample bath towels. This hotel participates in resource conservation by giving you the option to use your towels more than once, that is, if you want fresh towels, leave the used towels on the floor. If you do not need a fresh towel, leave it on the towel rack. Many hotels provide this green option. The bathroom also has complimentary soap, body lotion, body wash, shampoo and hair conditioner dispensers mounted on the walls near the wash basin and in the shower. A very nice amenity. Guess in the long run this method is more cost effective than using the small sample size bottles that everyone takes for use during future travels…or to use at home! The air conditioner in the room worked well and was fully user adjustable. There was a desk in the room with a lamp and a very comfortable office chair where I set up my computer and workstation. Five electrical outlets were conveniently located in very close proximity to the desk. The room phone was located on the desk; however, I observed a phone jack with a phone cable on the floor underneath the nightstand next to the bed. I suspect I could have relocated the phone to the nightstand had that been my preference. These days I only use the room phone if I need to contact the front desk. A large flat screen TV was placed on top of a dresser with 3 large drawers. There was a small counter-top area with a coffee maker, 4 servings of coffee, coffee and water cups. The cups were individually sealed in plastic. Below the counter-top is a refrigerator and on a shelf above the counter-top was a small microwave. I truly appreciate these amenities. Very convenient if I bring leftovers back to the room after dining out. Speaking of dining, every morning the Best Western provides a complimentary breakfast buffet. You may choose from cereals, fried eggs, scrambled eggs, sausage, toast from a couple of kinds of bread, waffles, pastries and juices. I don't recall seeing fresh fruit, although I may have just not noticed it. In any event, this is a wonderful way to start the day without having to wait to be served. The rooms seemed to be reasonably sound proof. Even though the hotel was close to being fully occupied, I did not hear any noise from the rooms next to me or in the hallway. There was an ice machine and soda vending machine on my floor in area near the elevator. I don't know if each floor has an ice machine, but I appreciate not having to go to another floor to fill my ice bucket. Oh yes, did I mention there was an ice bucket in the room? Also available in the room was a safe to secure your valuables, a closet with a full length mirror, hangers in the closet and an iron and ironing board. Overall this Best Western is a very nice hotel. My room was clean, quiet and very nicely furnished. I can't say the staff I encountered were especially friendly, but they were professional and polite (and I did shower and use deodorant!). I can say that my stay at the Best Western was a nice and enjoyable experience! Thank you Best Western!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience at the Best Western Plus Chain Of Lakes Inn & Suites. We are delighted to learn you enjoyed our accommodations and location of our property. We are especially proud that you recognized the exceptional service and attention to detail. A clean hotel and exceptional service are hospitality fundamentals we strive to provide and we could not be more pleased we were successful in achieving this for you. We are honored to have earned your trust and will look forward to welcoming you back. Sincerely, Hotel Manager

"Wonderful Beds and Breakfast"

5
User 12/03/2018

Wonderful big rooms with nice big bed. Great Breakfast assortment. Recommend the Ramshackle Café in front of the Hotel to eat dinner. One word of advice is to enter the side entrance if coming from the east. The building sits off the road and hard to see.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for having chosen our hotel and for sharing your experience here! We're happy to read you like our rooms, bed and breakfast. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims.We really hope to see you soon! Sincerely, Hotel Manager

"Great people great service and great breakfast"

4
Kathleen C, Clearwater Florida 07/03/2018

I picked this hotel because it was close to an event I was attending, I really wasn't sure what to expect when I got there to check in. I was greeted by a super friendly woman, that put me in a room that was exactly what I was asking for! They have a great breakfast bar!!

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you so much for your stay and the kind words. We are glad that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our efforts are to offer the best stay experience and hospitality to all our guests. It is our privilege to welcome guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Exploring central Florida"

4
suzannen833, Sylvania, Ohio 03/03/2018

Great location to use as ‘home base' if you are exploring central Florida. An updated hotel, pet friendly and attentive staff. Breakfast included many extra touches not normally included. Enjoyed our extended stay.

bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Greetings from the Best Western Plus Chain of Lakes. Thank you so much for your kind words about your stay and appreciating the location and pet friendliness in particular. Glad that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take committed efforts to offer the best stay experience and hospitality to all our guests. It is our privilege to welcome guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager.

"Visited Again, still great"

5
Jenna P, Melbourne, United States 09/02/2018

I recently stayed here again and was reminded how nice it was. The renovations are finished and it is beautiful. It was as comfortable, well stocked and the staff was friendly and accommodating. I will stay here again if the opportunity presents itself.

bwpluschainlakeinn, Webmaster at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for your stay and the valuable review recommending the Best Western Chain of Lakes. Glad to note that you liked the overall stay and hospitality. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Comfortable place to stay"

4
chelsea19702014, Aurora, Illinois 04/02/2018

Very comfortable accommodations. Easy to access off a main road through Leesburg. I would have liked a bit more fruit for breakfast. I know fresh fruit might not be available in winter, but even a selection of previously frozen fruit would have been welcome.

bwpluschainlakeinn, webmaster at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for your visit to our hotel and glad to know you had a very comfortable stay at our hotel. We are really very overwhelmed by your wonderful feedback for almost everything - location, staff, convenience to your places of interest. We are also glad to know that your kids enjoyed at our hotel swimming pool and hot tub and you would be visiting us again. Your appreciation means lot to us. You are welcome again. Sincerely yours Hotel Manager

"Good rooms. Inaccurate billing"

4
eileencg2018, Gulf Shores, Alabama 30/01/2018

I was quoted $121 by phone. The Best Western app also quoted $121. When I arrived home and looked aty bill, I was charged $135 plus tax. The total bill came to $150. Otherwise we were very happy with the cleanliness of the room. The sausage and eggs were not tasty. I like the soap dispensers in the bathroom.

bwpluschainlakeinn, other at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for stay and nice comments about our hotel rooms & amenities. At the same time, we are sorry for the billing issue. We'd like to discuss more about the billing and discuss about it to make things right and clear if there was any misunderstanding or miscommunication. Yours Sincerely, Hotel Manager

"Nice stay in Leesburg"

5
Maelrarny, Taylors, South Carolina 30/01/2018

We spent three nights at this hotel. Check-in was easy. We had asked for top floor, quiet side. There were no rooms on the back side of the hotel available. We were placed amongst rooms for a family reunion and asked to be moved to the end of the hall. We ended up getting a very nice, large king room. The hotel's address is 14th street. That in fact is Hwy. 441- a very busy road. Fortunately the AC had a fan that went all the time to make white noise. All in all, it turned out to be a quiet room. The breakfast offered a nice variety of foods. I have never been to a hotel that offered pancakes made on a conveyor belt and also a yogurt machine. There were several toppings that could be used. This is our first stay at Best Western in many, many years. It was a very good experience.

bwpluschainlakeinn, other at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for visiting our hotel. We are happy to hear that had a great time at our location. We are one of the most reasonable hotel in Leesburg and it was truly an honor to serve you. We take all steps to ensure that our guests get the best services and hospitality during their stay. You are welcome to our hotel again if you are going to visit Leesburg next time soon. Sincerely Hotel Manager

"Stuck in the elevator"

3
User 27/01/2018

My wife and I are both seniors and stayed in this hotel the weekend before Thanksgiving for 2 nights. We unfortunately and 1 other guest got stuck between floors in the elevator around midnight for about 1/2hr. First issue was the night clerk could not hear the emergency alarm from the elevator and the only way she knew we were stuck is that I called her from my cell phone, imagine if we had no phones or didn't have service from inside the elevator. Now, I have a heart issue and all 3 of us are claustrophobic so you a imagine our feeling being stuck in that elevator that long. The night clerk tried to reset the elevator several times with no success and at the same time my wife was calling 911. Finally, thank god the fire department arrived and took the door of the elevator to extract us. I understand that things happen and that none of this was intentional but the hotel management didn't have the decency to offer any type of compensation or apology. In fact when I asked him about it he told me that if we check out of our room immediately (1:30 am) he would a not charge us for the night. I had to ask myself is he really that ignorant or is he so careless because of the color of my skin and if I were more to his liking would he have been more compassionate and understanding. Needless to say we won't be staying at that hotel again in this life time.

bwpluschainlakeinn, other at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for your stay at Best Western Plus Chain Of Lakes Inn & Suites. We have seriously taken note of your comments and it is clear that we have let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience you faced, inspite of you people being senior citizens. We really apologize for such a bad experience with you. We have seriously taken up this issue with our management team and also instructed to take required action. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"Great place to stay!"

5
User 28/12/2017

Clean, comfortable accommodations with a hot, tasty breakfast! Over the course of my 7 night stay, 2 of those nights the internet was extremely slow but the front desk resolved the problem. I will stay at this Best Western again when back in Leesburg and would highly recommend staying there!

bwpluschainlakeinn, Webmaster at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for the Positive comment. We are pleased to know that you had such a wonderful stay with us at our Best Western Plus Chain Of Lakes Inn & Suites. I am glad you like our Clean, comfortable accommodations and tasty breakfast. We focus each day on providing a memorable experience that creates a yearning to return and are thrilled to know we were successful during your stay. We look forward to your next stay at Best Western Plus Chain Of Lakes Inn & Suites. Sincerely Hotel Manager

"great value"

5
judyo40, Tarpon 23/12/2017

I've stayed here numerous times while on business. The place is very clean, staff helpful. The only thing that might be considered bad is that it's not very accessible when traffic is heavy. but, I will definitely stay here again.

bwpluschainlakeinn, webmaster at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, We are really very overwhelmed by the wonderful feedback for our hotel, staff and 5 Star rating you have given us for our hotel. We are glad that you got value for your money. Your appreciation means lot to us. At the same time, we are sorry fot the trouble You are welcome again. Sincerely yours Hotel Manager

"dirty room with no view lumpy bed and rude counter service"

3
thomashB9520LF, Howey In The Hills, United States 30/11/2017

not worth the upgrade, regular rooms are better that the Whirlpool suite way over priced for looking at a roofs and a wall and old light bulbs thrown on the entrance roof actual dirty hand prints on the rooms walls hair in the whirlpool lumpy bed with plastic mattress cover no couch no view no quality service at check in or check out only thing nice about it was the lobby the breakfast bar the lady who served up the breakfast bar and good wide spaces for parking next to Ramshackles a really good restaurant and bar right next to hotel

"Nice hotel for the price"

4
518JimB, Conroe, Texas 28/11/2017

For the price of a room it is a rather nice hotel. Kind of hard to get into the parking lot coming north on 27 but we made a u turn and it wasn't a problem. Nice enough room, clean. Breakfast had enough choices that one could overlook the days old and reheated sausage that was loaded on top of some old bacon that was sitting in fluid. The pancakes and eggs were enough for a light eater like me though. I personally don't know how anyone can eat the sausage served at these places, and I suggest that you avoid it.

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
On behalf of our staff here at Best Western Plus we apologize for your experience during your recent stay. We thank you for letting us know of the issue. We take pride in keeping our guest happy. With this knowledge we can improve our service to our future guest. Billie

"Thanksgiving Day"

5
Lorrene L, Treasure Is 28/11/2017

We had to book the room as a last minute decision. My Mother has Stage 4 cancer and was rushed to the hospital in Leesburg. We had already booked a hotel in Deltona for November 23rd through the 25th. But We canceled those reservations to book at Best Western so that we would be close to the hospital. Although the room was $100 more per night than what we had booked at another hotel. We were Thankful to get a last minute room ! The room was beautiful and very clean. The staff was friendly and professional. We will be booking with Best Western again and every time we visit Leesburg.

"RUDE MANAGER"

2
taral37, Pass Christian, Mississippi 22/11/2017

The manager checked me out and was rude and would not explain my bill to me. He stated "this is your bill so deal with it because your debits card has already been charged'. The room also had a smoke order and did not have enough towels.

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
On behalf of our staff her at Best Western Plus we apologize for your experience during your last stay. We Thank you for letting us know of the issue. We take pride in keeping our guest happy.

"A good Place To Stay In This Area"

3
Recon71, New Boston, New Hampshire 19/11/2017

Actually, I give this hotel 3.5 stars overall. 4 stars for a hotel in its class. The room was typical for hotels in this class. It was comfortable and quiet. I never heard anything from another room or the corridor. With three floors, it isn't too big. There are many restaurants in the area although Leesburg should is not known for fine restaurants. There is adequate free parking surrounding the building. My room was clean with two queen beds. These beds suffered from a problem found in many hotels with this setup - the beds develop a "lean" towards the space between the two beds as everyone sits there and gets into the bed from that side. The hotel doesn't turn the mattresses to mitigate this problem (if they even recognize it). The bathroom was okay with a granite counter top and good flow in the shower but there was some mold/grunge stains in the corners of the tub by the floor. (see photos) They had an interesting clock with sound effects for white sound and red numerals instead of the insomnia-inducing blue! The alarm didn't seem to work, however. The A/C worked very well, keeping the room cool and with the fan on, didn't awaken me every time it went on or off as some do. The curtains on the window had sheers and a black-out curtain. They serve a breakfast in the morning but I never sampled it. The personnel were very friendly, especially Michelle who managed the front desk most of the time I was there. She provided good information of the area. If you're in this area, this hotel would be a good choice, especially for the price.

"Great Stay"

5
Kevin H, United States 12/11/2017

Pleasantly surprised at the hotel overall. The room was clean and had space to move around. Breakfast was hot and had a good selection of items. Checkout was immediate. I heard no noise at all during my 5 day stay.

"Excellent staff and service"

5
V6728QEtodds, Panama City, Panama 08/11/2017

Best hotel we have stayed at in a long time. Friendly staff clean rooms and wonderful breakfast. Decor is great. Love the wood carved alligators in the front fountain and breakfast area with the fish and lillypad nicely done

"My Best Western stay"

3
GinaSousa13, Lady Lake, Florida 01/11/2017

The hotel is located within walking distance to restaurants and shopping. Nice indoor pool, the rooms are neat, pleasant staff interaction, a basic complimentary breakfast is provided and the fireplace outside of dining room is beautiful. The refrigerator in the rooms should all be replaced!

"Great stay for the value and beyond"

5
Arthur G, delaware, United States 28/10/2017

This hotel, once entering the grand foyer, is like walking into an art museum. The beautifully decorated hotel , lobby, rooms, is awesome appointed. The guest staff at the front desk were friendly and professional. very helpful in aiming to the right evening bistro for a nice dinner. The house keepers and breakfast attendant were friendly, and accommodating. I will be staying here again while traveling on business, or for pleasure, this hotel is a great buy for the night or for as long as you choose to tour leesburg. I will be back and will recommend this location highly. Thank you BW

"Nice Stay"

4
onthego2213, Gainesville, Georgia 24/10/2017

I was traveling for business and brought my wife along for the trip. We stayed 3 nights and enjoyed each day. The rooms were clean and the bed was very comfortable. As my wife spent the days around the hotel and I went to work she was treated very well from the complete staff. I was very satisfied from check in to check out. Breakfast was very good! The staff even better, Thank you for a very nice stay

"All GOOD!"

5
georgehQ8057NI, Jacksonville, Florida 18/10/2017

Nice place, friendly, clean rooms, good parking, good breakfast, fridge and microwave, nternet is so so, they take pets, pool, good place for workers, it's tough getting into if your driving north but no big deal, lot's of food near bye and shopping.

"Very nice hotel!"

5
Lisa C, Urbana, Ohio 13/10/2017

This is a great place to stay! The rooms are large and very clean! They are nicely decorated and everything looks new. The breakfast is good and has a nice selection. The room rates are very affordable. I would definitely stay here again!

"Outstanding Best Western Plus ! ! !"

5
William K, Salisbury, Maryland, Usa 06/09/2017

Fourth time we've stayed here over the past few years. Great hotel, management is very personable, Chris who prepares breakfast does a remarkable job. Best tasting scrambled eggs of any Best Western we've stayed in and a great selection of breakfast items. The breakfast seating area is upscale. The hotel is quiet and the rooms are clean and well appointed. Close to The Villages and a good variety of restaurants nearby, Longhorn Steakhouse, Cracker Barrel, etc.. One is the Ramshackle Café adjacent to the hotel parking lot, very good ribs and wings. So satisfied with this Best Western Plus we never entertain the idea of other accommodations in this area. We'll be back !!!

"Comfortable"

5
Entwistle_bunch, Orlando, Florida 01/09/2017

Comfortable, affordable and floor was quiet . The variety for breakfast was presented well and tasty - options included: eggs, bacon, sausage, pancakes, waffles, yogurt and the list goes on. Varity of restaurants nearby.

"Great, Clean and Great Beds"

4
kellycoletto, West Palm Beach, Florida 25/08/2017

This is my only hotel is use in Leesburg... Service is great and room is very clean and comfortable. Breakfast is good and eating area is nice and open. Very nice located in the middle of the city. It has washer and dryer... a plus, pool and a Gym. Parking space is very spacious.

"Good Place to Stay"

5
Covington M, Alton, Illinois 17/08/2017

This hotel is a good place to stay. The management are very responsive to your needs. Rooms were clean and done in a timely manor. Breakfast was hot and had a good verity of food. Hotel located close to restraints and activates. Hotel is also close to tThe Villages if you are looking to visit or buy a house.

"Family"

5
Steve & Debbie S, Dallas, Oregon 13/08/2017

The hotel was great, wonderful accommodations, the pool was under construction from a fire in the pump house. The Ramshackle restaurant in front of the hotel is Great. A little hard to get into of the Main road but there is a side entrance if you can find it ...

"July 2017 stay"

4
159arthurm, Richmond, United States 04/08/2017

Comfortable 4 night stay while visiting relatives. Bed excellent. Very bright in front parking lot which is great for safety but need black-out curtains. Complementary breakfast was not good. Should not advertise hot breakfast when breakfast meats are so greasy it's unhealthy and no taste in eggs.

"Average BW hotel but unable to use pool"

3
Kenneth B, Palm Bay, Florida 07/07/2017

the pool pump house had caught on fire prior to our stay, therefore looking forward to sitting by the pool with 2 other guest was out of the question. No additional discount was given even after asking because of the pool situation.

"Good breakfast/clean rooms/good price"

4
ronald d, Belleville, Illinois, United States 30/06/2017

Hotel has clean rooms and was reasonably priced. The breakfast offered was a big plus. The downside was that the swimming pool was closed all four days we were there. Seems that if you go to Florida you would expect a pool to be open. Directly in front of the hotel parking lot is a convenient restaurant not affiliated with the hotel that is a plus as well.

"Good choice for short stayover"

4
sanooknl, Rotterdam, The Netherlands 16/06/2017

We made a roundtrip through the deep sout of the united states and we stayed 1 night in this hotel. Good choice for a short stayover, decent hotel with good breakfast and nice rooms for an affordable price.

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
On behalf of the staff here at Best Western Plus Chain of Lakes... We thank you for review.

"Excellent"

5
victoriagJ6925MK, Jacksonville, Florida 12/06/2017

I really enjoyed my stay there. My room was very clean and nice I felt like I was home. The staff was very nice. Thank you for your excellent service I will back to stay again. Next time I will bring my family

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
On behalf of the staff here at the Best Western Plus we thank you for your review. We look forward to you next stay.

"Nice place to stay"

4
john w, Leesburg, Florida 07/06/2017

Had a two night stay here. Nice place, room was clean and comfy. Slept great in the bed. Staff was very nice. Breakfast was a little lacking in what I would have expected from a Plus hotel. I would stay here again though.

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
On behalf of the staff here at the Best Western Plus we thank you for your review. We look forward to you next stay.

"No Pool!"

3
Maggi S, Green Cove Springs, Florida 05/06/2017

Rooms were great. Breakfast was varied and nicely presented. Pool was damaged in Feb or March and is still not repaired. Burned out machinery and nasty pool is what's there. We were told it would be repaired in August. So sad for people with children who stay there this summer and rightfully expect an operative pool. This should have been told when reservation was made. I made reservation directly with the hotel.

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
On behalf of the staff here at the Best Western Plus we thank you for your review. We look forward to you next stay.

"Memorial weekend"

5
charlesmJ1579RP, Bradenton, Florida 30/05/2017

We stay here every time we are in the area. Comfortable clean and friendly. Great location and good price. Nearby restaurants and close to the interstate. Lakes for fishing or recreation and close to shopping.

Billie_M10381, Guest Relations Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

"Graduation"

4
N3371EBmichaelc, Honolulu 27/05/2017

We stayed here for a graduation and a quick trip to Disney!!! It's in a great location about 40 minutes from the park you can save some money on accommodations and be close at the same time!!! Very clean and nice place to stay!! Great bang for the buck!!

"Clean, comfortable, and quiet"

5
B7686SYjenniferr, Jacksonville, United States 19/05/2017

Enjoyable stay. Good location. Free Wi-fi is always a big plus for me. Lots of TV channels. The breakfast was pretty good, but needed allergen statements. I had to stick to fruit because I didn't know what didn't have milk products.

"Great Place"

4
E9854PBpatriciag, sw fl, United States 16/05/2017

I made a review for a different hotel and accidentally posted to this one, here is the correct information. My friend and I stayed here for bikefest, the room was clean and the staff was very nice. I have to say the breakfast was really good. I can tell you I have stayed at many hotels in the area, this is the one I will try to get this one. I did try to book it again for a funeral a week later but they were booked.

"Basketball tourney"

4
763charityk, High Springs, Florida 13/05/2017

Lots of kids, broken pool, no compensation for entertainment for kids! Rooms were clean and so were bathrooms! Difficult to into from highway but good location! Manager and staff very friendly, large bottles of soap, shampoo and conditioner!

"Great to spend a night as a stop over to a cruise leaving Florida Ports"

4
Jeffyjc, Alpharetta, Georgia 13/05/2017

Driving 500 plus miles to catch a cruise from a Florida port, we like spending one night here. Plus easy to visit friends at the Villages. The rooms are nice. And the included wifi and breakfast are a great value.

"Don't go if you want a clean room"

1
E9854PBpatriciag, sw fl, United States 08/05/2017

When I walked in your hotel I felt it was a good one. Wrong they just put a dress on a pig. The room was not clean, Finger nails on the floor by the bed, remote and phone filthy. Hair on the toilet and in the shower. Bathroom floor had not been swept or washed, Mold in the sink. The chair is disgusting. The only reason why I did not make an issue out of it wile I was there is because of the late time I checked in, my dad was in the ICU across the street, and I just wanted to rest a bit. I did not shower or eat their breakfast. I suggested they hire a cleaning crew and a manager that care about their job, or pay them more so they will.

"Leesburg, FL"

4
dianaw794, Jacksonville, Florida 07/05/2017

Short and pleasant stay. No problems. Have changed on the pet policy. First time I stayed there was no pet fee. Like the new dispensing bottles for shampoo, conditioner, etc..... Added a hand soap so no bars of soap by the sink.

"good but HARD BEDS!"

3
User 06/05/2017

Most amenities and the room were fine...but the beds were really hard! Enough so I would reconsider another stay here. Central location but difficult to find...and hard to get into from Rt 27 divided highway. Great breakfast, clean room.....just HARD BEDS!

"A great value"

5
H1025JLdonnal, Andover, United States 30/04/2017

We have stayed at this Best Western before and have always found it friendly, clean and pleasant. The breakfast is plentiful and tasty. It is reasonably priced, making it a real value. One caution - if you arrive at night, be aware of the center strip that makes entering a bit round-about.

"Price change"

4
larrybZ3706BW, Lottie, United States 29/04/2017

We were told that the cost would be $92.00; however that was only for the first day. The nest day the cost was over $1250.00. Still the average cost was below $100.00 but I would have appreciated knowing up front the actual cost.

"Just gets better"

5
rabowler22, Leesburg, Florida 26/04/2017

I have been coming to this hotel for years. It has always been clean and friendly staff. On a recent trip I obs erved updates in the breakfast offerings, room amenities, and overall impression. Sune and his team are great.

"A Pleasant Surprise"

4
Deborah Z, Honolulu, Hawaii 08/04/2017

Based upon the hotel picture, I had low expectations for this property. Boy was I surprised! The best thing about our stay was the size of the room - extremely spacious. We were travelling with our 19 year old son and had considered purchasing a seperate room for him so we would have more space. This wasn't necessary because of the size of the guest rooms. Additionally, the room was very fresh. And I liked the dispensers they used for the shampoo/conditioner/body wash because the products were extremely high quality (European, I believe) and I could use as much product as I needed without worrying about running out.

"Nice hotel and quality staff. I enjoyed my stay at this location."

4
tluigs, Paducah, Kentucky 06/04/2017

Overall impression of this hotel is that it was clean and fairly comfortable. My only complaints are the bed is very firm which I am not used to. So I am not really complaining just noting this. The other minor complaint is the awkward light switch situation in the foyer of the guest room. It also controls the motion activated light in the bathroom. So if the foyer lights not on the bathroom light does not work. In my opinion a very minor complaint. I felt that the room was clean and that is the most important to me. Oh and (NO BUGS).

"Pleasant Stay"

3
BabyKato, Boynton Beach, Florida 05/04/2017

I stayed here on a Friday & Saturday evening & was very comfortable. They are trying to save the environment by having shampoo, conditioner & body wash in a container on the wall. They also have hand soap & body lotion on the wall with the sink. The AC worked well & was not noisy at all, like some place are. I would stay here again.

Billie_M10381, Guest Relations Manager at BEST WESTERN PLUS Chain of Lakes Inn & Suites, responded to this review
On behalf of the staff here at Best Western Plus Chain of Lakes. We want to thank you for your input on your recent stay. We look forward to your next visit.

"BW"

1
alphonsos669, Tampa, Florida 05/04/2017

Hotel does not contain toiletries it has those nasty dispensers Hotel rooms are nasty bring your own sheets. Service is extremely poor-no one smiles at this hotel. Food is bland and cleanliness leaves much to he desired.

Billie_M10381, Public Relations Manager at BEST WESTERN PLUS Chain of Lakes Inn & Suites, responded to this review
On behalf of the staff at Best Western Plus Chain of lakes. We would like to apologize for your experience during your recent stay. We would like to thank you for your input. We take pride in keeping out guest happy. With the knowledge you have provided we will be able to improve our services for future guest.

"Great Stay"

5
katyguest2016, Worcestershire, United Kingdom 31/03/2017

We were passing through and picked Chain of Lakes Inn as good value. The whole hotel was really clean and well run. Our room was immaculate - no complaints. Great location as we had done an Air Boat trip that day. Next door is a great place for dinner - Ramshackle

"Excellent two night stay."

5
jimbo5659, Kingston, N.Y. 27/11/2016

I spent the weekend at the hotel. Booked a King online at the hotels web site. The room was quite large, clean and very comfortable. The staff was friendly and attentive and the free hot breakfast is always a plus in my mind.

"Minor issues "

4
User 23/11/2016

We stayed for 13 nights on a business trip. As always the staff are very professional and welcoming. The room was cleaned properly everyday. We had clean towels, toiletries and coffee. Everything was good from the cleaning staff. The breakfast was good. The hot items were varied each day so that was pleasing. The whole area was kept clean and replenished to a high standard. Our room was bright and large enough for us to work in the early mornings and evenings. Our only reason not to give maximum was that our wash basin was badly cracked. One morning we had a cockroach fall onto the bathroom floor. Despite the later, we would stay again but request a basin with no crack.

"Great Breakfast. Attentive Staff. Nice Rooms"

5
Michael T, Augusta, Maine 15/11/2016

We arrived late on the way to a Florida State Game. The room was large with a nice bathroom.In the morning we went to the breakfast and it was the best I have ever been to other than one in Manhattan. While I was there I wanted to print off Sports tickets and I could not get into the computer at the business center. To make a long story short, the staff was attentive and fixed the problem! :-) I would stay here anytime!!

"Comfy room"

4
Princerman, Mundelein, Illinois 14/11/2016

The room was comfortable and clean. I love the squeeze cleaning stuff in the bathrooms. The bed was great and there was plenty of parking. I just wish the tv worked better. It was hazy and I wanted to watch football.

"Wonderful hotel"

5
Allan H, Coralville, United States 13/11/2016

We were very pleased with our 2 night stay. The motel was very clean, staff very pleasant and accommodating and the room was comfortable and nice. Breakfast was very nice. Would definitely stay there again.

"Not off to a great start"

3
Katie O, Leesburg, United States 10/11/2016

The first room we were given at this hotel had an overwhelming odor of urine when we walked in. It was BAD. We immediately walked back to the desk and asked for a new room, which we were given. Just surprised the cleaning staff thought that the room was acceptable for guests, it was obviously not clean by any means!

"Great place to stay"

5
User 09/11/2016

My husband and I were visiting the area for a week to see family. We found this hotel, and we really enjoyed staying there. We initially only booked it for 1 night, just in case we didn't like it. The next day we went ahead and booked it for the rest of the week. The place was very beautiful inside and recently updated. The room was very roomy and very nice, and the bed was very comfortable. The only complaint would be getting into the hotel parking lot. You can only get in from one direction, but wasn't an issue for us. When we come back to Leesburg we will be sure to stay there again.

"It was my birthday."

5
love2cruise5455, Arcadia, Florida, USA 09/11/2016

It was my birthday, and I just wanted a day in the room with the jacazzi. It was a wonderful stay, with a clean room.Breakfast was great.The only problem was when the jacazzi was on I couldn't hear the T.V..When i went to the office they told me all t.v.'s are set on low hearing so it does not disturb other guest

"Leesburg Best Western"

5
User 07/11/2016

Very clean and updated hotel. Nice convenient restaurant in front of hotel called Ramjack's that seems to be a hot spot in the area, good food. The breakfast provided at the hotel was well prepared and displayed, great coffee as well.

"Softball Tournament "

4
User 29/10/2016

In town for a two day softball tournament at Lake Sumpter College. The room was clean, staff was nice. It appears the rooms were recently renovated. Definitely would stay again! Local restaurant right in front of hotel smelled delicious but did not get to try, ran out of time!

"Great Place or Refuge During the Storm"

5
Patrick F, Ocala, FL, United States 11/10/2016

We stayed during Hurricane Matthew while the storm ravaged our home. The management and staff at the hotel could not have been more concerned and accommodating which made a stressful situation much better. We would definitely stay there me again!

"Shelter from the storm!"

5
Mimi617, Indian Harbour Beach, Florida 07/10/2016

My family had to evacuate because of Hurricane Matthew. I began desperately searching for three rooms to accommodate 5 adults, 3 small children, and a cat. After calling many hotels only to find them completely booked, I reached this Best Western Plus in Leesbrug, FL and was grateful to find "room at the inn"! For the three nights we anxiously watched hurricane progress and then damages, we were welcomed and made feel at home by the fine staff. The rooms,the breakfasts, the pool and hot tub were all great. I highly recommend this hotel.

"Would Stay Here Agagin"

4
rayholmfl, Port Saint Lucie, Florida 16/09/2016

Nothing wrong with this hotel, we would stay here again if the area. Breakfast was ok room clean everything worked ok.Staff was good price was good location good for us, only problem getting into hotel was which direction you were headed had to make u-turn to get into entrance

"More of the same praise"

4
UglyBuffalo, Raleigh, North Carolina 10/09/2016

Reservation was made directly with the front desk; easy, they were very accommodating of last minute travel needs with uncertain duration of stay. Check-in was smooth as silk. Room was clean. It might need a bit of updating, but everything worked and was functional. Breakfast was simple American fare, good, with many nutritious options. All staff were very attentive and non-intrusive; there when needed, otherwise unseen. Express check out was easy to arrange and even easier to execute. Parking seems reasonably safe. Location is optimal if you have things to attend to in or around Leesburg.

"Amazing quality inside rooms"

5
Tracie D, Leesburg, United States 02/09/2016

Super quiet room, virtually no noise when people walk on the floor above you or close doors in hallway, also cannot hear the road outside. Huge room, large breakfast available, nice fitness area, very clean. Located in a part of town that seems dark and dingy but inside the hotel is very well maintained

"Nice stay "

5
Carriefisher, Pace, Florida 19/08/2016

Very clean room, great customer service, honors military discount. Price and location were great. (Seems to have been remodeled) Will definitely add to further stay.... Pet friendly. Good hot breakfast. Nice breakfast area and pool...

"Great stay"

5
Elizabeth M, Ft. Myers, United States 03/08/2016

I was impressed with the service and the quality of the facility for the very reasonable price. I would stay again and was pleased with Best Western Plus. I believe it is the first time staying at a Best Western.

"Great hotel"

5
User 31/07/2016

The lobby is nice and well taken care of. The staff is friendly and allowed us to check in early. The check in and out process was easy. Our room was clean with fresh towels and toiletry. The pool was outside. We did not use it but it looked large enough for the kids to enjoy. They offered free breakfast. Since we had to leave early before breakfast started, I asked if we could have something to go. She came back with coffee, yogurt, banana and muffins. I was really happy for the accommodation.

"Clean property for an overnight stay"

4
Fltraveler32, Highland Beach, Florida 29/07/2016

We stayed here one night and did not use the recreational facilities available. Once inside the property, we found a very clean lobby and hospitable personnel at the front desk. Our one king bedroom was also immaculate and a good size with a comfortable bed, a nice clean sofa, and adequate size bathroom. We had no problems during our stay with any outside noise as the hotel is set back from the highway in the downtown area which at times seems to have quite a bit of traffic. Breakfast was adequate and included hot items such as real scrambled eggs and sausages. Although we did not use it, the breakfast bar included a pancake maker to make your own pancakes. The children at the breakfast seemed to enjoy it. We would stay here again if we are need to be in this area.

"Very Clean, great hotel"

5
Renee F, Altamonte Springs, United States 29/07/2016

we have friends that live in Leesburg, FL and they do not have enough room for guest. When we found this hotel a couple years ago, we always stay here for convenience, very clean and very friendly staff. Keep up the good work!

"Nice place "

5
User 26/07/2016

Wife and I did a late night check in at 12:00 and found our room to be nice and clean. It was a handicapped room as well with a no lip shower and a seat with hand held shower head. We didn't stay long but will stay again if we need to in Leesburg.

"The BEST Best Western!"

5
Tankbrg23, Aventura, Florida 07/07/2016

My husband and I are "Snowbirds" and for the past 10 years, we have stayed at this hotel twice a year. The service, amenities and everything are impeccable. We recommend it highly. The staff know us so well, that we are always welcomed like long-lost family. They treat all guests the same. It's our favorite Best Western, and we always stay at Best Western.

"money first"

1
efrain i, Hialeah, Florida 02/06/2016

we planned a trip here, in search of a better price I booked direct . we paid in advance ( big, big mistake) the policies stated cancellations were up to 3 days prior. but was to know the place was hit by tornadoes and floods, there were traveling advisories so we tried cancelling 2 days before and were told it was against policies. So if you make any plans, make sure there are no wars planned and also check with God and ask about his plans.

"Typical Best Western Experience"

4
LBKDMK, Westminster, MD 06/05/2016

Hotel was fine - not great, but clean and comfortable with plenty of parking. Biggest issue was with the quality of the included "hot" breakfast. One day the eggs were so incredibly salty they were inedible (we told the attendant who just looked at us). Another day within 30 minutes of opening they were out of bacon.....and there was a long wait to have tables cleared and cleaned (especially frustrating when we saw the attendant standing over at the check-in desk chatting away.) We also noticed that the manager on duty seemed to parked his car under the covered area at the front doors - making it difficult to load/unload under cover or to drop someone off.

"Very nice Hotel"

5
forschie, St. Louis,MO 05/05/2016

The Best Western Chain of Lakes Inn & Suites in Leesburg was perfect for a one night visit, but I felt like I could have stayed longer if needed. It looked as if it had been remodeled recently and the employees were friendly and helpful. Breakfast was very good. I would stay there again if the need arose.

"Leesburg bikefest"

5
User 27/04/2016

Very friendly and helpful staff. Nice modern decor. Everything was clean. The pillows are nice and full, the towels are folded into cute bows, and there were plenty of them. AC worked great. Great breakfast...hot and cold options, area kept clean and stocked. We received a welcome bag with bottled water and snacks. Towels were provided to wipe bikes down. One of the really great bonuses of staying at this location for bikefest was the shuttle stop right in front of the hotel...goes downtown and back (about 1.5 miles each way) every half hour until 3am for $1.00 per person. Awesome to be able to go down and have some drinks and come home safely! Highly recommend!

"Best Western Leesburg"

3
David P, Leesburg, United States 27/04/2016

The hotel was clean and comfortable - not amazing, but reasonably priced and closest to Beacon College for an accepted student to see the campus. We asked for and got a quiet room. When there were no linens for the sofa bed, the front desk immediately sent someone with linens who also made up the bed. He was extremely accommodating and very prompt. He initially came only with sheets, but went out and quickly returned with blankets and pillows. All employees we dealt with, late at night, were cheerful and helpful. We appreciated that and the ease of checking into the hotel and promptly getting into our room.

"Musty Smell!"

2
cruiser0510, Johnstown, Colorado 26/04/2016

We recently stayed at this hotel because it was convenient for what we needed to do in Leesburg. The room was clean, but I couldn't get past the very strong musty smell!!! It was hard for me to fall asleep. Other than that, their staff is friendly and the breakfast was fine.

"F A N T A S T I C !!!"

5
Bill C, Tampa, Florida 25/04/2016

We spent a day here while we visited the Leesburg Bike Fest. This hotel is top of the line in quality and cleanliness. The modest price is just another reason for wanting to stay here again. They offered a full hot breakfast with eggs, sausage, ham, pan cakes, danish, milk, coffee, OJ etc. We will most certainly stay here again.

"Leesburg Bikefest"

4
John S, Orlando, United States 25/04/2016

Great location for Bikefest. Staff is awesome, super friendly and accommodating. Rooms are clean and up to date. Nice, clean little pool area. Complimentary breakfast is a plus. I will be back next year.

"Staying in Leesburg"

5
RalphTallahassee_FL, Tallahassee, FL 22/04/2016

Clean, comfortable motel about a mile from Main Street Leesburg. Some rooms have a Jacuzzi. Easy in and out with a nice, free breakfast. Good restaurant right in front of the Motel if you don't want to drive.

"Why is this a "plus"?"

3
Annatha, Florida 18/04/2016

Why is this a "plus"? Looked like a standard room to us. The tv was small, 32", but no hd so shows had black bars making tv even smaller. Beds were hard. Walls thin. Is it a "plus" to get extra $$ from travelers? The lobby was gorgeous but not sleeping there. Front desk not very accommodating

"Great Value and Nice Place"

5
User 13/04/2016

Wonderful place for families or individuals on vacation. The hotel and rooms were very clean. The breakfast items were just average, nothing special, but decent. The hotel staff was very friendly during check in and check out.

"You Can't Go Wrong At Best Western"

5
GatorSenior, West Palm Beach, FL 13/04/2016

Very conveniently placed-right on US 441. Great king bed, microwave, refrigerator, sofa-everything you need.Lovely breakfast area. Workers are very helpful and polite. Busy highway, but you won't hear a single car or truck. It's really quiet.

"Good Overnight Stay"

3
Daveyboyfl, Lake Worth, Florida 12/04/2016

Hotel is clean and inviting, staff is pleasant..The room is very comfortable but had a mildew smell..The A/c worked but not as well as it should have..The breakfast bar is ok, but would rather go out to eat, not as inviting as many other hotel breakfasts...

"Bes Western"

5
iwtsales, florida 04/04/2016

great place clean rooms friendly staff would recommend to stay here, use it for business and pleasure. would also recommend it for the Leesburg BIkefest close to downtown and the hotel takes care of the bikers,

"Great hotel!"

4
Rachel R, Clifton Park, United States 22/03/2016

I really enjoyed my stay at this hotel. I had never stayed at a Best Western before, and I initially chose this hotel because it was one of the few that accepted guests under age 21. From the second we walked in the door the staff was incredibly kind and welcoming. The hotel is newly renovated and the room was very nice and clean, and everything was in working order. The pool was nice and clean as well. Only complaint is the location (it's not the best area and there is not much to do close by). HOWEVER there is a place called Venetian Gardens about a 5 min drive from the hotel and it's a beautiful park and great place for walking, bird-watching, or sunset watching! Overall, had a really enjoyable and comfortable stay here and would definitely stay here if I visited that area again!

"Nice property"

4
TravelingFromOhio, Steubenville, Ohio 17/03/2016

We stayed here while in town for a family celebration. Check-in was a bit rough and late night front desk attendant was not very friendly or pleasant. We were able to get checked in anyway, and the rest of our stay was very nice. The front desk staff during the day was very friendly and helpful. The rooms were clean and very comfortable. The included breakfast was decent---about what you expect for an included continental breakfast. Overall great value.

"Wonderful stay at Leesburg Best Wester Plus"

4
JULIE K, WISCONSIN RAPIDS 16/03/2016

Very Good. Nice, clean, large, quailty hotel. Met all of our needs. We will be coming back in four months and will have a group for a wedding. We will stay here. No reason not too. The price is great for us and makes for a happy guest. Wonderful Stay!

"Nice hotel"

4
Robert S, Astor, Florida 15/03/2016

Check in was fast. The hotel and grounds are nice. The pool and hot tub area was nice. Rooms are clean and beds are comfortable. Exercise room is small, but nice. The free breakfast is one of the better ones we have seen. Plenty of choices. My only complaint would be the cost to stay here. It is a bit steep for where the hotel is located.

"Great Value, Clean Room"

5
Daniel R, Charleston, United States 11/03/2016

The room was remarkably clean and far exceeded expectations. The rate we paid was great for the quality of the room. The front desk staff was polite and proficient. If we ever passed through this town again we'd definitely stay here.

"Convenient to town"

3
JSD57, Princeton, New Jersey 04/03/2016

We stayed here on a visit to Beacon College in downtown Leesburg. The property is convenient, but the whole place had a slightly moldy smell. That said, our room was large and the breakfast buffet was complimentary and plentiful.

"Perfect location"

5
User 01/03/2016

We love staying here and have been repeat customers for the last several years. We stay here for the Mt. Dora Antique Extravaganza. Love the location and the restaurant in the front of the hotel. Everyone is very friendly and courteous.

"Clean, Comfortable - Okay breakfast & workout room"

3
CaliforniaGirl2, Ohio 29/02/2016

I never stay at Best Western, so I was a little worried, but the price was right, and I was having trouble finding other hotels. Plus, the reviews were decent, so I decided to give it a try. The room & bed were comfortable and overall I was pleased. The negatives are it isn't in the greatest area, and the workout room and breakfast selections aren't as great as other hotels. There is only 1 treadmill & one elliptical. But, it works. It is better than nothing and at least you can control the temperature in the workout room, so that was a plus. As for breakfast, they do NOT let you take anything back to your room so beware! That is a bit of a downside if someone isn't ready to make it down for breakfast. And, I was afraid to try the eggs after reading the reviews, so I just ate an English muffin. If the price was right again I would stay again just realize the downsides.

"Comfortable and Clean!"

5
Broker_1, West Central Illinois 27/02/2016

We stayed for one night. The room was very clean with ample room. There Was a refrigerator and microwave in the room . Very nice breakfast area with many choices in the morning.. Good value and would stay again.

"A Comfortable Hotel for a Great Price!"

5
Kurt S, Endicott, United States 21/02/2016

This hotel provided a very comfortable stay for several nights. Our handicapped accessible room was very spacious, which makes a huge difference in comfort when you use a wheelchair. It was one of the nicest accessible rooms we've stayed in ever! Also, breakfast was great, the paver walkway leading to both parking lots on the sides of the hotel was wonderful (no curbs), and we slept soundly and comfortably every night. The beds and pillows were very comfortable, and the hotel was quiet. Wish we could take this hotel with us everywhere we travel! :)

"Weekend Visit"

4
David K, Raleigh, United States 20/02/2016

Quick trip to central Florida. Excellent hotel option. Entrance to hotel driveway is poor (can only access from southbound lane). Staff nice and efficient. Good location to downtown. Recommend for Leesburg and surrounding area. Needs better entrance access.

"Comfortable, clean, and enjoyable stay"

4
User 19/02/2016

We stay at this location every year and it is always a nice stay. Each time, we have had a nice, clean room where I feel comfortable flopping down and relaxing. The bathrooms are clean and the hotel looks more upscale than a traditional best western. The breakfast buffet has a waffle maker, eggs or omelets, bacon or sausage, yogurt, sweets, juices, cereal, and more. I am always pleased. We have used the business center to print boarding passes and buy tickets to events. This time we got in late and hungry and forgot our toothpaste. We bought snacks downstairs at a regular snack price (not gouged) and received a tiny toothpaste for free which lasted our stay. The front desk staff is not overtly warm and fuzzy but the are courteous, helpful, and nice. I will always stay here.

"Good value for Leesburg"

4
Dittos, Columbia, South Carolina 18/02/2016

This hotel was significantly less expensive than the #1 rated property on Tripadvisor. We were pleasantly surprised with how nice this hotel was. Enjoyed a hot breakfast buffet and they even had flavored coffee creamers. Room was comfortable, but my only complaint was the sheets. They were quite rough. Bed was nice and firm. I will consider staying here again.

"Good value"

4
Jeanne/matthew N, Bettendorf, United States 12/02/2016

Best Western Plus was very nice. Affordable, recently updated, with all expected amenities. Breakfast was good but lacked variety. Nice facility on a busy road. HVAC unit was the under the window type that are a bit loud but room very nice.

"ok hotel did't seem like a BW PLUS"

3
jomoma88, Cleveland, Ohio 12/02/2016

This seemed like a passing through hotel. Good for a one night stay. It was a quiet hotel with good beds. Breakfast needed to be updated. Fresher food-not greasy eggs and sausage. Hotel could be updated also- it was clean. location was near villages if needed to stay close and for cheaper amount.

"Poor Service- Cleaning Esp."

2
raradelioness, Christiansted, St. Croix 11/02/2016

Well-- I stayed there for approximately six days. Everyday I came back to the room--it was if no one cleaned it. One morning I stripped the bed and put everything on the floor. When I got back in the evening...my dirty sheets were still piled on the floor and housekeeping had not made up my bed. When I called front desk...they were unsure if someone would be able to make up my bed...because it was 10PM. I was like are you serious...they found someone who came 20 minutes later. She made up the bed...but forgot to put back the blanket and some brown decorative thingy on the bed. Then I got my bill with an extra 45 dollars. I called the hotel...one person said I took a piece of furniture. I said all the way to the Virgin Islands.. You got to kidding me. Well you will have to take to the manager was his response. I was like why don't you have him call me. He never did. When I called back it was some piece of material I was accused of stealing. Really? Come to find out it was housekeeping that failed to return the item to my room. That truly pissed me off.

"Beautiful place . Decent price. Very happy "

5
User 11/02/2016

Stayed here Wednesday to Friday with my fiance. Love it beautiful place. Very clean. Great breakfast. ,lovely people. Except the lady checking me in Wednesday she had made some comments in a negative way in my opinion. But other then that loved it. Guys at the desk the next day were great. Would recommend it to anyone. Thank you for a pleasant stay would definitely come back if I am ever in town again .

"The BEST Best Western"

5
User 05/02/2016

This is a newer hotel and it shows! The entire property is in incredible condition. The staff was very good too. WiFi worked great. The breakfast included eggs and sausage and the breakfast area was appropriately sized. Everything was clean too. Quiet, and the fridge and microwave worked well too. ALL BW's should be like this!

"BEST hotel on our whole trip"

5
cricket2014, Merrill, Wisconsin 03/02/2016

This hotel is very new, has great staff, and was VERY clean. Our room was a delight. Everything worked as expected. We really liked the bathroom's motion detector light, which automatically turned on both a light and the fan upon entry. The room had a nice lay out with a coffee station, microwave, fridge, and ample counter space. It was nice to get more than two packets of regular coffee. Beds were very comfortable and the room was quiet. The complimentary breakfast was above average. We enjoyed fresh bagels with cream cheese, coffee, and juice. Conveniently located near the junction of 441 and 46, we will definitely book here, again.

"nice place"

5
User 03/02/2016

We stayed with our 2 boys here for a week.this is a very Nice hotel, breakfast good. clean. staff was very helpful and friendly. the price good. there is a laundry availale, very convenient. I was very happy.

"Business trip"

3
Kevin K, Riverview, Florida 27/01/2016

The hotel is relatively new, the staff is friendly. Two factors lowered my overall rating, its location and breakfast timing. I stayed 2 nights, each morning the "hot" portion of the breakfast offerings were removed 5 to 10 minutes before the scheduled time. I believe this is a directive of the owner who is on location each morning. The real negative of the hotel is its location,southbound side of 14th street which is FL Hwy 27. From 8am to 6pm the southbound road is bumper-to-bumper. If you are heading north to the Villages, you will have to drive about 1 mile south before you can make a u-turn. There is a light about 100ft south of the hotel, but in traffic you will never get over to the left lane. Coming from the south is just as bad. The closest light (again to make a u-turn) is about a quarter of a mile north of the hotel. I went to the local Publix, about 1 mile south of the hotel at 2:30pm. It took me almost 20 minutes to get back to my room.

"Hockey Trip"

4
Bob S, Cocoa Beach, Florida 20/01/2016

Staff was friendly and competent. Room was fairly clean and had all necessary amenities. Air conditioner, however, didn't work right at nite so it was quite warm in the room. Place needed a good vacuuming.

"Best in Town"

3
George F, South Florida, Florida 19/01/2016

The hotel is decent but I don't consider it to be a "Plus" having stayed in BW Plus in Cincinnati and Mentor, Ohio, they were far superior to this one. However, it is a couple of grades above a typical BW. The breakfast had a decent variety. Room was clean and quiet. Bed was not very comfortable. If you are coming north on 27 it is hard to find the entrance. You have to U turn and keep a sharp eye for the entrance driveway. Your choices are limited in Leesburg if you need to be in town and this is the best choice.

"Clean, quiet rooms, great location and amenities"

5
WichitaAirstrike, Wichita, Kansas 07/01/2016

The room was nice, clean and exactly as pictured on their website. It was very quiet and we heard no noise from the hallways or neighboring rooms. The beds and pillows were very comfortable and the towels were large and soft. The microwave and refrigerator in the room are a great feature. The internet worked well throughout the property. Breakfast was good and the eating area was nice The employees were friendly. The location was convenient.

"Spacious Rooms"

4
Vicki P, Newburgh, Indiana 02/01/2016

We visit family in Leesburg once a year and have stayed here the past two years. We had the king suite which also had a sofa, desk, micro and refrig. The room was very clean and bed comfortable. The breakfast fare was ok but we stayed for 5 days and a little more variety would be good. The pastries could have been better and a waffle maker would have been nice. The breakfast attendant was very friendly and kept up the items nicely. I booked the first night through a booking sight and when we knew we would be staying an exrra 4 days, I asked the front desk if he could give the remainder of the days at the same rate but he said he couldn't for two of the days for some reason. I didn't quite understand that but went ahead and booked it for the remainder since I didn't want the hassel of changing rooms. All and all a good experience. I will probably return there next time we visit Leesburg.

"bed need updated"

3
James R, Frisco 31/12/2015

great hotel but beds sag and need help sore back and discomfort all day. amenities are nice but no fresh coffee in lobby for guests and friends what is left from breakfast is what is served. newer hotel but beds are sooo bad

"Do not stay here with your pet..."

1
David F, Sunrise, United States 29/12/2015

surly, unporfessional staff, hidden fees, lousy breakfast, hours for breakfast not posted, pet fees not shown on website, pet policy not shown on website - if you say you are pet-friendly, then act like it!

"Great Stay"

3
Devin S, Fruitland, United States 28/12/2015

Awesome Hotel. Love this property. My family and I always stay at this hotel when visiting family and friends. Rooms are always clean and the service is outstanding. I thank everyone at the hotel for their great service. I found out while leaving the hotel they allow pets, that way the next trip I can bring the family pet.

"Great service"

5
User 19/12/2015

Wow the best service I have received in a very long time. Last night as we were driving to see family for the holidays we booked your hotel on Expedia, but I hit the wrong date and didn't realize that I did. When we went to check out this morning the manager said I see you mixed your dates. He than that he was going to refund me the number night so I didn't have to fight with Expedia for a refund. He could have just been like take it up with Expedia. Thank you once again for your help and kindness.

"Fair Hotel for area"

3
RonVermont, Vermont 17/12/2015

Stayed three nights due to convenient location for visit to area. Overall not a bad stay. Everyone was helpful and met our needs. The one put off was a smell in the lobby area, I think it was a sewer smell. Also the hallways and the room to a small extent had a mild odd smell. The free breakfast was very good, a good selection and good quality. Room price was in the acceptable range.

"Hospital Stay "

4
User 20/11/2015

Stayed here while visiting my mom in the hospital at Leesburg Regional Medical Center. The decor was nice and fresh. The rooms were large & the breakfast was good. There is a good restaurant the Ramshackle restaurant next to the hotel. We would stay again.

"One of the best I've Stay in"

5
Koral T, Tampa, Florida 16/11/2015

This is a very clean, nice, comfortable hotel. It's quiet and I love the layout of the room. I have seen ZERO bugs and stayed here three weeks. The laundry is a bit over priced but all and all two thumbs up.

"Nice Place To Stay"

4
Jennifer H, Seneca, United States 01/11/2015

I've stayed here 3 times going back in about 4 months. I visit my husband about every 4 months and this is a very nice hotel for my 2 year old and myself. King suite is spaceous for my son to play and little bar over the mini fridge has plenty of room for his food and snacks. A micro is a must with him and the bathroom has plenty of room for us.

"NO disappointment"

5
Nancy M, Leesburg, United States 31/10/2015

I use this hotel on a regular basis when I want a "mini vacation" or need to get away from my household. The staff makes sure when they see me that I am taken care of. The breakfast is hot, tasty, and has a good variety of items to choose from.

"Enjoyed Our Three Night Stay"

4
2Starbirders, Jacksonville, Florida 24/10/2015

We like motels with spacious rooms, in-room refridgerators, microwaves, irons and ironing boards. This property has all, as well as, exercise room, pool and business center. Breakfast varies daily and is included in room rate. All staff were very helpful. Carpets etc were fairly recent and decor very interesting. If in this area, we would stay here again.

"Comfortable and clean"

3
FM6565, Emeryville, California 14/10/2015

There is nothing wrong about the hotel. It is comfortable, clean and well maintained. Conveniently located too. The staff is OK, not super friendly but courteous. You can walk to a nearby restaurant and pharmacy. The only downside it is pricier than other options in town.

"Very Nice Stay"

4
Amanda C, Jacksonville, United States 09/10/2015

This hotel is not surrounded by many attractions but I will say that the decor was beautiful and the room was clean and comfortable. I wasn't able to try the free breakfast however because it does end at 9:00am...It would be nice if they would give you till 10:00 as some other hotels do. All in all it was a very nice stay and would stay again if I was in the area.

"Great value / good service"

5
Douglas W, Atlanta, United States 19/09/2015

Terrific hotel especially for the money. Very very nice. Decorated very nice, more like a five star hotel. Friendly staff, great rooms, great breakfast. I never consider another hotel in this area. I have recommended it to everyone I know who has to travel to Leesburg.

"Shady Practices"

2
coopscs, Plant City, Florida 10/09/2015

Well, I had a similar experience to another reviewer, Ron. The front desk insisted I pay $10.00 extra for 2 double beds versus a king. I booked 2 rooms so it was only $20.00 but that $20.00 "upgrade" leaves me with a bad impression overall. Then as I was departing the front desk, I watched the employee quote the next guest a much higher AAA rate than what was listed right on Best Western's website. It seems like this is standard practice at this location, as I have visited other Best Western Plus locations and there was no "bed upgrade fee". Not interested in being taken advantage of, I will be booking a different hotel next time I stay in Leesburg.

"Uncleanliness, Scam, and Retaliation"

1
Ron K, Clermont, Florida 30/08/2015

The room was 85.00 a night. I was informed it was a non-smoking building. However, the fine was not disclosed. My girlfriend was unaware and smoked in the bathroom. The next day, the manager called me to inform me and requested I come to the check-in desk before are next night stay. I accepted responsibility and the fine. However, when we entered the room we found that they retaliated by not cleaning our room. Old sheets, used towels, dirty shower, and items removed. We then returned to the desk for refund of our second night stay as we were going to another hotel. They wouldn't give us another room. All I asked for was the comp of the second night stay. They refused. We then called the Health Department and was informed that this was the third complaint in a month. The Health Department was there within the hour and found seven infractions in just the occupied rooms. Unless this chain changes management and its policies, I will not recommend that you stay here.

"Pleasant stay"

4
User 13/08/2015

Staff was nice and polite. Our room was clean and roomy enough for 2 people. The breakfast area was very nice and the breakfast was good. It was a little tricky to get into if you were coming from the wrong direction, but once we were told how to do it we were able to find our way. There were some good restaurants close to the hotel. We felt secure and safe in this location.

"nice place, few flaws"

4
Bonnie B, Fort Walton Beach, Florida 12/08/2015

went during the bike event for Leesburg, been there twice, only thing I suggest is if you do take the room with the Jacuzzi make sure the water comes out clean we had rusty water while we were in it nasty!.and make sure it has a table and chairs we had to sit on the bed to eat..other than that it was nice an comfortable and breakfast was awesome. Treated people kindly.

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