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Best Western Plus Hotel Mirabeau, Lausanne

4.0/5  - basé sur 304 notations.
31 Avenue De La Gare, 1003, Lausanne, Switzerland - See map

The Best Western Plus Hotel Mirabeau is a traditional four-star hotel with an exquisite charming atmosphere. It is situated in the heart of Lausanne, just within a short walk from the railway station, the commercial center and the beautiful Lake Geneva. The hotel features a restaurant serving fine French cuisine and the terrace is open during the summer months. Start your day with our buffet breakfast. Travelers can take advantage of our multilingual staff, foreign currency exchange and babysitting services. Rooms feature a remote controlled cable television with CNN, mini-bar and an in-room safe. Enjoy your stay.

Best Western Plus

Hotel Mirabeau

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 304 guest reviews
NOTE ISSUED
Excellent
126
Very Good
127
Average
44
Poor
6
Terrible
1
REFER TO NOTICE
Business Business
131
Couples Couples
70
Family Family
41
Friends getaway Friends getaway
21
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"My regular Lausanne hotel"

5
09/07/2018

I stay at this hotel at least 3 times a year and I am always happy with everything. Beds are super comfy. The breakfast is super and the service is top notch. It's very close to the train station which is also great. And if you ask for and get a room at the back of the hotel you can end up with a great view from your room

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Jeffy2160, I would like to thank you for your great review and highlighting the location, the comfort of the bedding and the quality of the buffet breakfast. We look forward to hosting you back in a near future. Kind regards Joris Barbotin GM

"Excellent breakfast, good location, nice room"

5
07/07/2018

Nice and very friendly and helpful front desk staff. Nice older building thoroughly updated inside with great room. Breakfast bar area full of hot and cold foods, wonderful selection, as wonderful a breakfast as possible. White table-cloth settings, great service from waiters who bring coffee or tea. Quiet room and luxurious booths and tables.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear James B, I would like to thank you for your great review and highlighting the friendliness of the front desk team, the room and the quality of the buffet breakfast. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Would have expected better for the rate"

3
01/07/2018

Spent a week during busy period. Having a pretty high rate I would have expected a bigger room, with breakfast included. I found Air Conditioning noisy and not extremely efficient. On the plus side the position is very good, with lots of restaurants at walking distance

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Hello, I thank you very much for taking the time to post your comment. You booked a double room "street side view" for single use and you stayed in room 407 of 16.6 square meter. Buffet breakfast is always included in the room price. Therefore, I do not understand your remark. I took good note of your comment regarding the air conditioning. I am sorry if your experience at the Mirabeau did not reach your expectation. Feel free to contact me while travelling to lausanne next time. Kind regards Joris Barbotin GM

"An Excellent Choice"

5
24/06/2018

The hotel is near the train station, but be aware that it is uphill from the station. It's nice heading back to the station with luggage but a bit difficult pushing bags uphill on arrival. The hotel must have tripple glazed windows because it was very quiet even though located on a fairly busy street. The air-conditioning worked well and was particularly welcome aver staying in two other Swiss hotels that did not have it. The wi-fi was good and the hotel provided me with a card allowing use of public transport during my stay-a nice benefit. Breakfast is as expected and the staff were friendly and helpful. If I were to stay again in Lausanne, this would be my choice.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Hello, I would like to thank you for your great review and comments (location, WiFi, transport card, breakfast, friendliness of the team,.). We look forward to hosting you back while travelling to Lausanne. Kind regards Joris Barbotin GM

"Best Hotel in Town - Lausanne"

5
24/06/2018

great services, great rooms, everything very clean, reception desk friendly, experience people, best breakfast, best people working in the hotel, from the servers in the restaurant to the reception during the day and night, great management. June 2018, it is exactly 12 years travelling to Lausanne for Business and for vacation, and always I stay at Hotel Mirabeau, it is like my home, I love the people that I know since 12 years and always is pleasure to stay there, and obviously the Hotel is super class and luxury with great competitive price, best In town, to stay for short or long period, rooms are beautiful, new and with great balcony where to sit specially in spring summer time. I suggest this hotel to everyone Francesco

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Francesco, I would like to thank you for your great review and highlighting the quality of the service, the cleanliness of your room, the quality of the buffet breakfast and the friendliness of the team. Furthermore, I thank you for your loyalty. We look forward to hosting you back next year at the Mirabeau. Kind regards Joris Barbotin GM

"Hard to criticise"

5
16/06/2018

Our stay got off to a good start,finding that the location was well clear of the congested area immediately around the station,and within walking distance of the old town.The uphill walk back from the lake can be eased by taking the trolleybus,which has a stop adjacent to the hotel. The building retains Art Deco features,but has been comprehensively renovated in all parts.We had a " Lake view superior" room on the third floor,correctly described.The nearby buildings are low and do not obsruct the distant view.All expected room fittings were present,including proper bedside tables with drawers,and showed good taste and fine workmanship. The. bathroom was especially neat,with perfect tiles and grouting.Despite its modernity,there was a large ,usable ,basin and a full length bath,the proper function of which was not obstructed by the folding shower screen.There was no heated mirror to cause morning hot flushes! A comfortable temperature and quiet were possible,with a combination of modern perforated roller sunblind (on all three sides of the bay window) and aircon ,free from central interference- just a simple control box. We had an excellent dinner,at reasonable prices by Lausanne standards,on the large terrace,entirely shaded by trees.Service was attentive without being fussy,and the waiters were all properly dressed. The breakfast buffet ,included in the room price,was of the expected type.I felt it was a little let down by the hot items ,which had bizarre white sausages made from chicken,and sad scraps of bacon,below even American standards. This is absolutely my only criticism of the hotel.It is a great pity that bad weather caused me to arrive a day late,and to shorten my stay.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear YorkshireAviator, I would like to thank you for your great review and all excellent comments about our establishement and our team. We look forward to hosting you back in a near future while travelling to Lausanne. Kind regards Joris Barbotin GM

"Great hotel "

5
10/06/2018

Stayed in a twin room on the 3rd floor whilst away on a business trip. Excellent hotel, great location and close to the train station and metro. The rooms are very clean, quiet and welcoming. The staff are wonderful, and breakfast was good with a variety of choice.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Amy_Clark08, I would like to thank you for your great review and highlighting the location, the clenaliness of your room, the friendliness of the team and the quality of the buffet breakfast. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Central, classic hotel"

5
09/06/2018

Arrived late, but was welcomed with warm politeness. Real politeness, not the modern superficial pseudo-smile. Clean room , GREAT bed, superb breakfast with a huge choice. The hotel offered parking space in the garage, quite pricey for ca. 20 GBP, but as everything is expensive there... All in all a hotel that I really recommend. The only not-so-good is the location. Rather loud and not a very pretty corner of Lausanne.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Holger S, I would like to thank you for your great review and highlighting the friendliness of the team, the clealiness of the room, the comfort of the bedding and the quality of the buffet breakfast. We look forward to welcoming you back very soon. Kind regards Joris Barbotin GM

"If you go to Lausanne, this is where you should stay."

5
02/06/2018

Wonderful! From the moment we checked in, to the time we departed, our stay at the Hotel Mirabeau in Lausanne was wonderful! My wife and I were met at check-in by Peter Jansenberger, the Mirabeau's Reception Manager. Peter was friendly, professional and courteous and he made our check-in a quick and enjoyable procedure. My wife and I were to encounter Peter several times during the four days we stayed at the Mirabeau, and each time he responded immediately to our requests, whether it was for information, a bucket of ice, or a plate with knives and forks for cutting cheese for our evening snacks on our balcony. And when Peter was not available, we could always count on Juliana to step up and provide us the help we needed. Speaking of our balcony, we stayed in Room 414. Our balcony was on the top floor with a great view of Lake Leman and the neighborhood surrounding the hotel. It was the perfect place to end a day of sight-seeing with a bottle of wine, cheese and crackers, and a special dessert from a nearby bakery. Our room was spotless and spacious enough, with a king-sized bed, plenty of closet space, a good-sized desk and an adequate-sized bathroom with shower. My wife and I began each day with the breakfast buffet offered by the Mirabeau. There were plenty of hot and cold choices with eggs, bacon, sausage, croissants, breads, fruit, cheeses, cold meats, hot cereal, juices and just about everything a person would want for breakfast. The location of the Mirabeau is also excellent, being located just a few blocks from the Lausanne train station. While we were there, we made side-trips to the Castle at Chillon (we took a ferry there and returned by train – recommended) and Bern. Being so close to the hotel made it easy to come and go. Lausanne is a beautiful city in which to spend a few days. If you are considering going to Lausanne, go! And when you go to Lausanne, stay at the Mirabeau; you will be glad you did. And when you check-in at the Mirabeau in Lausanne, please give our best regards to Peter and Juliana.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear LDM76, I would like to thank you for your great review and highlighting the friendliness of the team, the view from your balcony, the quality of the buffet breakfast and the location. I will give your regards to Juliana and Peter. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Perfect for a stay in the city centre"

5
20/04/2018

very clean hotel. Staff is very friendly and well educated. The location is great too, because it takes you abou 5min walk from main station Lausanne. I recommend to choose breakfast because it really is delicious. Best croissants I had in a hotel.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Hello, I would like to thank you for your great review and comments regarding The Mirabeau. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Nice small and good bargain"

3
11/04/2018

Hotel staff are very nice and helpful. you get a public transport ticket to look into the city. Breakfast is very nice and diversified. Food is good in general. Rooms are good size, but some have a super small shower space.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Hello, I would like to thank you for your great comments regarding the friendliness of the team and the quality of the buffet breakfast. I took good note of your remark about the size of the shower space. Kind regards Joris Barbotin GM

"Excellent property and helpful, friendly staff"

5
26/03/2018

I will be back at this hotel. The location to the train station was great and it was in the central part of the city, where you could walk to shops. Food at the hotel was great, but the pearl was the front desk person who checked us in. She was so helpful.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear SusanK7367AE, I would like to thank you for your great review. We look forward to welcoming you back in a near future while travelling to Lausanne. Kind regards Joris Barbotin GM

"Excellent stay"

5
22/03/2018

The Hotel Mirabeau is very charming. The staff is welcoming and, even though it was our first stay, they made us feel like we were regular guests. The location is great...close to the train station and bus route. The bed was super comfortable. Our thanks to Juliana, Maddie and Peter for their warm hospitality.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Hello, I would like to thank you for your great review and comments. We look forward to welcoming you back in a near future at The Mirabeau. Kind regards Joris Barbotin GM

"Balanced location, service, and room comfort. Bit short in shower setting."

4
26/12/2017

The room had a nice view, of part of the city and Lake. Room settings were good, clean, not unnecessarily overset, and right in target for business travel. Excellent room service for when you get back tired to the hotel, quick and nice. (Recomend the cheeseburger). The only change I would make is the shower to be a box and not only with a curtain. Bit of a mess if you like to shower for more than 3 minutes..., but location and kindness offset this point if you are not extremely demanding in bath set. Rest near to perfect.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Mario C, I would like to thank you for your great comments and highlighting the kindness of the team, the location, the room service, the cleanliness of your room and the quality of the restaurant. I took good note of your remark regarding the shower curtain. Kind regards Joris Barbotin GM

"centrally located neat hotel"

4
13/12/2017

good and centrally located hotel ,convenient to catch bus,train and all ..staff and reception people were so friendly and helpful ,especially Mr Joseph,the sales head..room was descent but its not sound proof..i could hear noises from other rooms..small balcony is there at the hotel ..breakfast doesn't look impressive as well ...overall hotel is recommended in terms of location as its easy to connect to lausanne city bus,train station etc etc ....

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Neal n, I would like to thank you for your nice rating and your recommendation. Kind regards Joris Barbotin GM

"Excellent Hotel"

5
06/11/2017

Hotel was well located near the train station and Hotel was really nice for food room cleanness. Staffs were very professional and very kind. They give all information whatever I needed. Room was so nice and luxury and comfortable. I love this hotel and I would recommend to stay at this hotel.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Byung Moon L, I would like to thank for your great review and your recommendation. We hope to see you back very soon. Kind regards Joris Barbotin GM

" Not really near Lake Geneva"

3
14/10/2017

We chose this hotel because it was a short 10 min walk from the train station and what we thought was a good central location for visiting this city. We also loved the option of a “lakeview” room for an additional charge. We got checked in and given the keys to our room on the second floor. It was a large comfortable room with a large bathroom and two sinks. The shower was like a lot of European hotels with a step in tub and half door. Our room was a corner room so the street noise was rather loud with the windows open (to cool the always warm room). The “lake view” was practically non-existent with just a small portion of water showing between buildings. It is located a good mile from Lake Geneva. Although it is a “non-smoking hotel” they allow guests to smoke on their patios or balconies. Not good if you are a non-smoker as our neighbors smoke wafted into our room several times during our stay. We found the staff to be friendly when we interacted with them first but other than housekeeping, no greeting was shared. The front desk staff was usually busy working behind the desk and some seemed a bit put out to have to answer our simple questions for directions or hotel services. There was not a warmth to our stay; it was business as usual. We had breakfast both mornings and would recommend getting there earlier rather than later. Our first morning, there were a number of open tables to choose from, coffee service was quick and dishes were cleared quickly. The second morning, arriving just 30 minutes later, there were uncleared tables, those that were cleared had no place settings and the small buffet area was jammed with people, standing in the way of others while their bread toasted. There are no glasses near the juices or water so you just return to your table to get your glass, if there is one there! The self-serve buffet of cereals, breads, yogurts, eggs and meats with cheese was really lacking in the ability to self serve as several items were empty and infrequently refilled. It seemed to be an issue that could be easily resolved with more staffing. Our check out took much too long. We were trying to catch a train and when we presented a Marriott Rewards certificate (that we had asked the reservation agent to note when we booked the room) the staff did not know how to handle this, even though it was valid internationally. They were concerned about the $30 US dollars being converted to francs. I was also told I should have shown them at check in to avoid waiting! I'm surprised they made us wait so they could figure it out. We even offered to settle our bill in USD if it would help. All things considered, it's probably an okay hotel for a couple of nights but I think our expectations were high due to the many other European Great Western hotels we have stayed at on our vacations.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Madam, Thank you for taking the time to post your comment that caught my attention. You should actually have had a superior lake view room (3rd and 4th floor) in accordance with your reservation and I would like to apologize. Indeed, you have to stay in one of our junior suite, room 216. The past week was actually a busy week as we were full and I'm sorry to read that your breakfast experience was not satisfactory. As far as the reward certificate is concerned, your travel agency (TSNI) did not provide us with this information and our front office manager did call Best Western to find out how to handle this card since we had not seen such a card yet. Again I do apologize for the inconvenience and please do not hesitate to contact me during your next visit to Lausanne so that I will make sure your stay will be perfect. Kind regards Joris Barbotin GM

"Best Western Mirabeau"

4
10/10/2017

Upscale hotel with impressive lobby and restaurant with a convenient location close to local transit halfway between Ouchy and Old town Lausanne. Many rooms have nice view of Lake Geneva (worth an upgrade). Very helpful staff.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear georgelU943AH, I would like to thank you for your great review and highlighting the quality of the restaurant, the location, the view and the professionalism of the team. Kind regards Joris Barbotin GM

"Friendly and Comfortable"

4
07/10/2017

Was on a two days business trip. Hotel is very conveniently located in 5 min walking distance to the train station. The staff is very helpful and friendly. My room was very comfortable, the bathroom a bit too small, but tolerable. The room was clean and the staff noticed my preferences in cushions after the first night and prepared the bed accordingly. Breakfast had great variety with warm sausages, bacon and scrambled egg, as well as a selection of ham and cheese. Vegetables and cereals complete the buffet. Recommended for business trips, but also as a nice weekend couple hideout.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Singer666, I would like to thank you for your great review and your recommendation. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Lovely one night stay"

4
28/09/2017

Great location,just up street from train station and around the corner to the bus stop. Very lovely old style hotel and the staff was wonderful and helpful. Ask for a room that is on the side street as it is much more quiet than the main avenue de Gare. Nice breakfast buffet.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Positano071403, I would like to thank you for your great comments and highlighting the friendliness of the team, the location and the quality of the buffet breakfast. Kind regards Joris Barbotin GM

"Clean, Comfortable and Convenient"

4
20/09/2017

Used this hotel as a base for a week long training course. It was very convenient to the train station, approximately a 5-7 minute walk. Had a 4th floor room, neither facing the street nor the lake, but could see both from the room. Room was quiet and lighting was adequate. Breakfast was included, a buffet with numerous breads, danishes, eggs, bacon, fruit, cereal, yoghurt etc. It was very good. Check in / check out procedure was fine. Friendly staff. The only drawback was that the shower stall had a curtain only that did not want to stay in place. Would stay here again.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear blindbumpy, I would like to thank you for your great review and highlighting the location of the hotel, the friendliness of the team and the quality of the buffet breakfast. I took good note of your remark regarding the shower stall. We look forward to welcoming you back very soon. Kind regards Joris Barbotin GM

"Elegant building, good service but issues"

3
19/09/2017

The hotel is a very distinguished-looking turn of the (20th) century building with sober, elegant interior design. The staff are very friendly and helpful. The room and the bed were comfortable, albeit tight for a couple with two suitcases and two carry-ons. The bathroom was small, but well-equipped. The shower could not have been smaller and still usable, and the way the flooring is designed, water leakage onto the surrounding floor is guaranteed. Breakfast is quite well-stocked, but no low-fat options for cheeses and yogurt. Coffee is not self serve - staff needs to bring it, and it was only lukewarm the first day. They gladly replaced it. A good coffee machine with the buffet would have been a better idea. Two dinners in the hotel restaurant were nothing special. The steak the first night was sinewy and chewy. The penne the second night was under-cooked and lukewarm. That was sent back and they gladly fixed it. On the whole, a decent hotel with some issues.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear MarkDS416, I would like to thank you for posting your review and highlighting the friendliness of the team, the comfort of the bedding and the style of the property. I took good note of your constructive remarks regarding the buffet breakfast and the restaurant. We look forward to hosting you back in a near future. Kind regards Joris Barbotin GM

"Excellent and so friendly"

5
17/09/2017

It would be difficult to fault this hotel. Very nicely appointed rooms and public spaces, and perfectly located mid way between the historic city and the quayside. Both are within easy walking distance. Train station even closer, but not so close you could hear it. The staff were the friendliest of any hotel I have stayed at, and were so helpful with advice and guidance on things to see. Breakfasts were continental but very good, and fresh. Do visit Mirabeau, you will not be disappointed.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear michaelP1530MH, I would like to thank for your great review and highlighting the location of the hotel, the friendliness of the team and the quality of the buffet breakfast. We look forward to welcoming you back very soon. Kind regards Joris Barbotin GM

"Excellent place to stay in Lausanne"

5
29/08/2017

I had a reservation at the Carlton Boutique Hotel in Lausanne, made months before my trip. I was surprised to get an email while abroad telling me that they were not going to honor the reservation but had booked me at the Hotel Mirabeau instead. I learned through emails with the Mirabeau that the rate would be the same as I had reserved and a check of reviews made me feel okay about the change. At the Mirabeau I found an outstanding place to stay when in Lausanne! The staff, especially Peter Jansenberger, Chef de reception, welcomed us and were quite helpful the entire four night stay. The hotel is located about a five minute walk from the train station and provided free transportation for the Metro in Lausanne (we had purchased Swiss Travel Passes so did not need the Metro cards, but it is a nice touch). Our room was spacious and comfortable, with excellent storage and closet space, a convenient safe, and comfortable seating. I will stay at the Mirabeau abain when in Lausanne. The location makes trips on Metro and to other parts of Switzerland quite convenient.The area is clean, safe, and well lighted, which made our 3:30 a.m. walk to the train station easy.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Bungnim, I would like to thank you for your great review and I am really pleased that you appeciated your experience at the Mirabeau Hotel. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Mabon"

5
28/08/2017

Very happy with the attention I get as a returning guest. They always find me a nice room. This time I had a beautiful view over the lake, with a nice terrace. The location is perfect, 3-4 minutes from the train station.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Hamishm449, I would like to thank you for your great review and highlighting the comfort of the room, the view and the location. We look forward to welcoming you again in a near future. Kind regards Joris Barbotin GM

"Beautiful hotel."

5
25/08/2017

Great hotel really impressed on arrival. Great friendly staff. Very proffessional. Breakfast is basic and could be more choice for the price of the room. Family room spacious and lovely smaller separate room for children to sleep within same bedroom.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Debbie S, I would like to thank you for your great review and highlighting the friendliness of the staff and the space of your family room. I took good note of your remark regarding the variety of the buffet breakfast. We look forward welcoming you agin in a near future. Kind regards Joris Barbotin GM

"convenient and charming!"

4
16/08/2017

The hotel Mirabeau is perfectly situated to easily access anywhere in Lausanne. Walk to shopping and restaurants, as well as train and bus access. It's a charming hotel, a little bit worn feeling but I prefer it to those new totally modern boxes. One of the "charming" features, however, was a very strangely angled shower which was challenging and required some contortions to use. Breakfast was very good and the staff helpful whenever needed.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Lamtam_10, I would like to thank you for your great comments regarding our hotel. We would be very happy to host again in a near future while travelling to Lausanne. Kind regards Joris Barbotin GM

"Wonderful hotel with great rooms, service & location"

5
08/08/2017

Only a 10-minute walk from the main Lausanne train station, we found the location of the Hotel Mirabeau very convenient for visiting & exploring the city. Check-in with friendly, efficient staff was very speedy, and we were able to get our room before noon. Our large, air-conditioned room, on the hotel's top floor, had a separate sitiing room, with its own lavatory for visitors. The comfortable sleeping area had a king-sized bed with a full adjoining bathroom. We also had small sundeck balcony from which we had a lovely view of Lac Leman. The included buffet breakfast in the hotel's dining room was very good with a big selection of choices. Service was very friendly and efficient...my much-needed morning coffee came almost as soon as I was seated. My wife, not a breakkie-eater, was happy enough to have the Nespresso coffeemaker with lots of espresso coffee pods in our room. The Hotel Mirabeau the first Best Western Plus property we had ever stayed at, and my wife & I were very impressed.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear OneWayVancouver, I would like to thank you so much for your great review and highlighting the friendliness of the team, the quality of the bedroom, the view and the quality of the buffet breakfast. We will be pleased to host you back in a near future. Kind regards Joris Barbotin GM

"Fantastic Hotel and Superb Service"

5
06/07/2017

Lausanne is the beautiful town but this hotel has simply add more value in my visit. Excellent service and hospitality by hotel staff including reception, restaurant and room service. Special thanks to Mr. Peter for his great cooperation through out. Room with balcony is highly recommended and should enjoy the breakfast in room balcony. Super choice !

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Zynul, I would like to thank you for your great review and highlighting the professionnalism of the team, the room and the breakfast. We hope to wlecoming you back very soon. Kind regards Joris Barbotin GM

"Great location"

4
01/07/2017

The location is awesome: 5 minutes walking to the train station, same distance from downtown. There are many restaurants, bars, shops and a bus station nearby. The staff are very professional, the breakfast is good but overpriced (25 chf), and the rooms are small but comfortable. The AC was one of the best features of this hotel, especially during the hot months. The hotel provides you with a transit pass for both the bus and the metro, which is very helpful. I would definitely go back if I have the opportunity to visit Lausanne again.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Lea G, I would like to thank you for your great review and highlighting the location, the friendliness of the staff and the comfort of the room. We hope to hosting you back in a near future. Kind regards Joris Barbotin GM

"Handy, competent hotel near the railway station"

5
29/06/2017

Its a stiff 5 minute walk up the hill from the station but we really liked this hotel and its very good restaurant. The room was comfortable and clean and the bed provided a good nights sleep. I would certainly use it again if visiting Lausanne.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear RobtLoughborough, I would like to thank you for your great review and highlighting the quality of the room, the cleanliness of the property and the quality of the restaurant. We hope to welcoming you back in e near future when visiting Lausanne. Kind regards Joris Barbotin GM

"Unimpressed "

2
30/05/2017

Other than a good central location close to the train station, there isn't a lot to get excited about in this hotel. It's extremely basic. I had a dreadful nights sleep when the assigned me two small uncomfortable twin beds, badly joined together. As an individual business traveler, I wanted and booked for a King Room and would have expected a King bed - even a Queen would have been fine - just not twins!! The breakfast the next morning was poor, I also had lunch in the little bar beside reception which was also poor. The hotel was dated and over priced, though arguably that's the same with a lot of places in Switzerland. Front Office staff were pleasant and helpful.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Macanriogh, I would like to thank you for highligthing the professionalism of the Front Office team. If you asked for a large bed, we would have to respond favorably to your request or at least warn you if we did not have any available. I really do apologize for this issue. Feel free to contact me for your next visit. I will make sure you will enjoy your stay at the Mirabeau. Kind regards Joris Barbotin GM

"Comfortable place to stay in Lausanne"

4
19/05/2017

This is a great, comfortable place to stay when you are in Lausanne for business. I frequently travel and stay at the Mirabeau, and highly recommend it as a good value. The rooms are clean, comfortable, and relatively new. The beds are comfortable, and the bathrooms are always clean. You can certainly always spend more money, but the Mirabeau is a great value. The bar has a nice selection, and more importantly, the breakfast in the restaurant is an excellent selection and value. All together, highly recommended!

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear SeaAtty, I would like to thank you for your great review and your recommendation. We will be very pleased to be your host again in a near future. Kind regards Joris Barbotin GM

"Standard hotel, nicely located , good service"

5
29/03/2017

I stayed for 2 weeks in this hotel for the month of March 2017 . This hotel is very close to Lausanne railway station (walking distance) . You can go to city center even by walk though you need to take a road which is going up , so if you are not habituated then avail bus . Bus stop is just 30 sec walk from Hotel . Hotel provide free bus pass and you can travel almost in all location of the city using the same . Hotel stuffs are really helpful and 24/7 available . Its a 4 star standard hotel . Rooms are pretty clean and having standard size. Room service is pretty quick and available until 10 PM . Its a overall small and nice hotel . Hotel breakfast also good and also having many varieties.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Kousik G, Thank you so much for your great review and highlithing the cleanliness of the room, the quality of the room service and the buffet breakfast. We hope to welcome you back very soon. Sincerely yours Joris Barbotin GM

"Friendly, Cozy, Unassuming"

4
20/03/2017

Had a wonderful stay for business last week at the Best Western Mirabeau. The front desk staff were excellent, friendly, and very helpful with storing my baggage on the first/last days of my trip. The breakfast in the mornings was delicious - I just wish I had more time! The only reason I'm not giving 5 stars is the showers are a bit difficult to maneuver - but that's more a European thing and less a "this hotel" thing - and there's no gym or exercise facilities. But that's also not their fault :) Overall, excellent hotel with old-school charm. Loved the upgrade upon arrival and had a charming room with a glimpse of the lake. Will book again if back in Lausanne!

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Courtney R, I would like to thank you for your great review and comments regarding the team and the establishment. We hope to host you back very soon while travelling to Lausanne. Kind regards Joris Barbotin GM

"Very nice hotel, great restaurant"

4
02/02/2017

The Best Western Plus Hotel Mirabeau may not be the cheapest hotel/redtaurant in Lausanne but in my opinion you receive a lot for your money. I stayed in a room with lake view with a big bathroom with tub and a very comfortable bed - even the pillows were very good to sleep on. Everything was very clean and I had the impression that the whole room was renovated not too long ago. Because of the style of the hotel there was fitted carpet in the room which can be a bit difficult if you are allergic. But as said before: the style of the hotel would be broken if there was laminate floor or sth like that in the rooms. The hotel lies on a street very close to the main station and also just a 5-10 minutes walk from the city center with all the sights. I would recommend to spend a little more money to have a room to the backside. The restaurant has a great service and for dinner the ambience is very calm and kind of elegant and charming with the big chimney which is fired during winter. You can easily see that all the ingredients are fresh and of high quality from the starter salad to the great mousse au chocolat as dessert. So if you want to have a special dinner the restaurant of the hotel is highly recommended. Last but not least the breakfast: as kind of standard for a 4 star hotel you will find nearly everything on the buffet what you are looking for. For hotel guests the breakfast is included in the room rate so enjoy it! You can have different müesli, fruit, joghurt, different bread and rolls, pain au chocolat, salmon, scrambled eggs and if you ask for also fresh made omelettes and so on. All in all the hotel is really great and I would love to stay there again.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Alexiel_1983, I would like to thank you for your great review. I am very pleased to read you enjoyed your experience at the hotel. We hope to welcoming you back in a near future. Kind regards Joris Barbotin GM

"Classic hotel in a perfect location."

5
29/01/2017

The hotel is an easy walk from central Lausanne station but be prepared to walk uphill to get to the city center. It's about equal distance to the lake, too. We had a nice large room with a balcony that would be great for a summer stay. The bathroom was a bit disappointing with only a small shower. Breakfast was great with lots of choices hot and cold. The breakfast staff was extremely proficient and nice. There were several english television stations. I got the flu while we were at the hotel and I want to extend a sincere thank you for allowing us a very late check out on departure day. We will definitely stay again when we return to Lausanne.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Mansongal, I would like to thank you for your great review. I am very pleased we have reached your expectations and I will transmit your message to all the team. I hope to host you back in a near future. Sincerely yours Joris Barbotin GM

"Impressive classical hotel"

5
08/01/2017

The hotel is located between the lake and the city centre and both is therefore really easy to reach by feet as long you are able to walk steep stairs and streets because the city itself is completely hilly. The whole building is old and really impressive from the outside but from the inside as well. The interior is very tasteful and classic, the rooms are quite big and luxurious and the staff is helpful and professional! The garage costs around 25 € for a night and is to find on the opposite side of the street.

Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
Dear Cornelius P, I would like to thank you for your great review and highlighting the quality of the building, the bedroom and the professionalism of the team. I hope to welcome you back in a near future and I wish you a happy new year 2017. Sincerely yours Joris Barbotin GM

"Nice and charming Hotel"

5
20/11/2016

A very nice Hotel if you stay in Lausanne, it is very close to the train station (~400m) and within walking distance to the lake or the cathedral and the shopping streets. Service is very friendly and helpful, Reception is great and very helpful as well. Internet access is free and fast, I never had a problem with it. The facilities are clean and the Hotel is very charming. Rooms are clean, some are a little bit small, bathrooms are clean and newly renovated it seems. The only thing bothering me is always the curtain around the shower as you are flooding the bathroom. There is no real rim between floor and shower. Breakfast is very good, they offer a great variety, even salmon. You also get free public transport within the city during the lenght of your stay. Anyway I am there at least three times a year and it is the Hotel of my choice, and I've seen a few there..

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Günther P, I would like to thank you for your great review and highlithing the friendlyness of the team, the location, the quality of the buffet breakfast and the cleanliness of the bedroom. I took good note on your remark regarding the shower. Thank you for your loyalty. Warmest regards Joris Barbotin GM

"Pricey, inconspicuous accommodation not far away from the main train station"

3
10/11/2016

Best Western Mierebau is only 400 m away from Main train station, and 900 m away from the heart of Lausanne. Hotel's building is old, well-kept, however not very distinctive. Interior of the lobby, corridors and rooms (seem to me) a bit cheap and dated. Entire hotel very clean. Staff is very attentive and polite. The decor of my room (#212) was not appealing to me at all. I expected something more exquisite and stylish. Bed was large and very comfortable. Even though rooms have no kettle as a standard equipment (what a pity) you may ask at the reception, tea-set will be promptly delivered to your room. Internet access for 2 devices was included in the room rate. Connection was quite fast and uninterruptible. Upon check in I received a ticket for public transportation (valid for entire my stay) which was a nice surprise. Selection at buffet breakfast was not too opulent; however quality of the food was very good and the meal tasted good. Price/Value: in my humble opinion 235EUR for a night, was not a bargain even though I was in Lausanne. I'd more eagerly swallow the price for the night, only if I were given a room with the lake view.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Wodzik, I would like to thank you for highlithing the cleanliness of the establishment, the professionalism of the team, the location and the quality of food. I took good note that unfortunately you did not like the Art Deco style of the hotel neither the room #212. I am surprised regarding your remark on the lack of kettle facility in the room as it is a standard of a Best Western Plus! I hope to welcome you back in a near future. Kind regards Joris Barbotin GM

"Convenient walking distance from the train station"

4
05/11/2016

When I go to Lausanne on business, I like to stay at the Mirabeau. The logistics are you arrive by airplane in Geneva, you take the train to Lausanne, and then you have a 5 mins walk from the train station to the hotel. The service at reception is very good. The hotel is clean, ample rooms, comfortable king size bed, modern bathrooms. The restaurant on the ground floor is excellent for breakfast and for dinner, with excellent food and service. The negatives were the WiFi does not work well, and the shower is in the bathtub which I dislike.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Aestevespo, I would like to thank you for highlighting the location of the hotel, the quality of the front office staff, the comfort of the room, the cleanliness of the property and the quality of the food and service department. I took good note of your remark regarding the WiFi. Thank you very much for your fidelity. Kind regards Joris Barbotin GM

"Fine for short business trips "

4
26/10/2016

Nice hotel for short business trips. There were renovation works on the street of the hotel and no warnings at the hotel website. I would expect better offers for rooms due to the loud mornings. It will continue till the end of 2017.

"Stylish"

5
25/10/2016

The original art deco style has been lovingly recreated with all modern conveniences. We had a glimpse of the lake from the balcony. Breakfast was lovely, great coffee, good selection of hot and cold. Room was spacious and very clean and bathroom very nicely done. Staff very helpful. Near station/metro/buses. Free bus/metro pass. Pillows were a little too hard and the yoghurts could have been cooler but I am being picky. Cathedral is lovely.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear oldsportyrelaxer, I would like to thank you for highlithing the quality of the buffet breakfast, the cleanliness of the room and the professionalism of the team. Hope to see you back while travelling to Lausanne. Kind regards Joris Barbotin GM

"Plus!"

5
22/10/2016

This BW Plus hotel really lives up to the PLUS in it's name. Compared to another 4 star BW hotel in Switzerland this is really on a different level. Had a wonderful 1 night stay at this hotel and I will certainly book this again for any future visit to Lausanne. My room was towards the street and on the second floor so there were some street noises in the night. So if you have trouble sleeping then I would suggest to ask for a room higher up or faced towards the lake. Splendid breakfast and top service all around.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Jan F, Thank you so much for highlithing the quality of the buffet breakfast and the high level of service. We will be glad to welcome you back in a near future. Kind regards Joris Barbotin GM

"A great hotel to stay"

5
18/10/2016

My wife and I stayed here with my 2 boys this past summer. It created a lasting memory in us. Very friendly staff and clean hotel. Train station and local attractions were near by. Hotel also gave us complimentary local transit pass, which was awesome and came in very handy. Hotel staff also helped us plan some parts of our daily trip. Our stay also included Breakfast buffet and was very satisfactory. Ans almost forgot to mention that the room we stayed in was huge and that too compared to typical European hotel rooms.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Suresh S, I would like to thank for highlithing the friendliness of the staff, the cleanliness of the hotel and the comfort of the room. See you very soon! Warmest regards Joris Barbotin GM

"Best Western but very +++"

5
20/09/2016

Great location to downtown and train station. Stayed 4 nights for a family event. The triple room #209 had great beds and was very clean. Great breakfast buffet a plus. Very quiet. Staff professional and friendly. Would certainly return. And will.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear endoman16, I would like to thank you for your great review and highlighting the comfort of the beds, the cleanliness of the room, the quality of the buffet breakfast and the professionalism of the team. I hope to welcoming you back very soon. Warmest regards Joris Barbotin GM

"Everything was great but no lake view for family room"

4
06/08/2016

Our family of 4 had a nice "Family Room" with two separate bedrooms. The master was huge, had a fridge, small balcony but looked out onto the busy street. Not too much street noise though. Kid's room was smaller but fine, two singles. Bathroom was large and nice. Parking was pricey and on the street, you can pay at the front desk and they will give you the appropriate tag. Pretty close to the train station and uphill a bit to the old town, cathedral etc. They give you a public transport pass which we did use. Breakfast was typical Swiss fare but very well done, with meats, cheeses, pastry, fruit, etc. All in all it was a good place to stay and reasonable value for Switzerland, though the room had minimal lake views. The service was excellent and the staff were very kind and helpful.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear NWtraveler969, I would like to thank you for highlighting the quality of the "Family Room", the quality of the buffet breakfast and the professionnalism of the team. I hope to welcome you back in a near future while travelling in Switzerland. Warmest regards Joris Barbotin GM

"Nice 4 stars Hotel"

3
05/08/2016

I stayed in this hotel during my visit to Lausanne. The hotel is clean, classic, well organized and comfortable. The staff is very friendly and welling to help. The location of the hotel a bit far from the the lake, down town and the services ( restaurants, bars, shops, markets, laundry, cafes,...) but it close to the train station. The breakfast is very poor and the choices are limited.

"An excellent Hotel, with great view on lake5"

5
16/07/2016

Very nice Hotel, all Hotel staff are exceptionaly very welcoming and helpful, specially the reception. We are here with the family and took 3 rooms, all 3 rooms are classic and chic. Breakfast is great and has a wide variety of different choices. Definitely will be returning again.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear carrea4, Thank you very much for your great review and pointing out the professionalism of the front office staff, the quality of the rooms and the wide variety we offer for the buffet breakfast. I hope to host you back very soon while travelling in Switzerland. Warmest regards Joris Barbotin GM

"Great Location, Great Breakfast"

4
15/07/2016

This hotel is a 5 minute walk from the train station! Big, spacious rooms, excellent WIFI! The continental breakfast is outstanding and the servers are warm and friendly. Located in the Center of Lausanne, it's easy to walk to shopping, restaurants or to Ouchy. Very helpful front desk staff too. We would stay here again!

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Dem6806, I would like to thank for highlithing the location, the quality of the buffet breakfast and the friendlyness of the staff. I hope to welcome you again in a near future. Warmest regards Joris Barbotin GM

"great place to stay in the area"

5
05/07/2016

Just returned from a 2 night stay at the Hotel Mirabeau. Hotel was a quick walk from the train station and located half way between the port and the old city. There is a bus stop directly in front of the hotel if you don't want to walk the hills (and the hotel provided a card that gave free access to the public transportation which is clean and efficient). The staff was extremely warm and helpful. They upgraded us to a room with a balcony and view of the Lake when we checked in. Hotel was very clean and had a lot of charm. Breakfast was delicious and plentiful. I would stay here again in a heartbeat!

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear 2kidsmomNj, I would like to thank for the great comments you posted and especially regarding the staff, the location, the room, the cleanliness of the hotel and the buffet breakfast. I hope to host you back in a near future. Kind regards Joris Barbotin GM

"wonderfull hotel"

5
16/06/2016

We already stayed twice in the hotel "Le Maribeau " in Lausanne. It is a beautiful and stylish decorated hotel, the service is very friendly and attentive. Our room had a view of beautiful Lake Geneva, the room was immaculately clean, with a wide range in the mini-bar, shower and bath (there was no noise from traffic or other guests). The hotel is centrally located and within walking distance of the lake and all other sights . There was a very rich breakfast and dinner was very refined.We would definitely recommend this hotel,you can clearly see that this hotel is well run!

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear deleenheerandre, I would like to thank you for highlighting the service, the cleanliness of the room, the view, the restaurant and your recommendation. I am very pleased we fulfilled your needs and I hope to welcome you back in a near future. Warmest regards Joris Barbotin GM

"VERY CLEAN"

5
13/06/2016

I stayed here for one night and it was wonderful.Staff is very polite, good size of rooms, clean and comfortable. Although we had a room on the street side, there was absolutely no noise. Good choice for breakfast too.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Bapi_2011, I would like to thank you for your great comments and highlighting the politeness of the staff, the cleanliness of the room and the quality of the breakfast. I hope to host you back very soon at the Mirabeau. Warmest regards Joris Barbotin GM

"Hotel Mirabeau stay for conference in Lausanne."

4
11/06/2016

Stayed here for three days while attending a conference at CHUV. All in all a great stay. Wonderfull beds. Exceptionally good food (incl breakfast) at the restaurant and conveniently located very near the main train station.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Tsepo T, I would like to thank you for highlighting the quality of the bedding, the restaurant and the location of the property. I am very pleased we fulfilled your needs. Hope to host you back very soon while travelling to Lausanne. Warmest regards Joris Barbotin GM

"Excellent hotel!"

5
31/05/2016

Stayed at Mirabeau Hotel for 4 nights!Its location is precisely what we wanted! Almost near everything! The staff were very kind and helpful! It's cleanliness is 10 out of 10! Breakfast was good and the restaurant had delicious plates! I enjoyed the chicken curry dish and the profiteroles!I loved the Swiss fruity white wine the serve there!Our stay was a must to remember !

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Zoe R, I would like to thank you for your great comments regarding the location of the hotel, the cleanliness of the room, the professionnalism of the team and the quality of the restaurant. I hope to host you in a near future. Kind regards Joris Barbotin GM

"A lovely alternative to Geneva"

5
26/05/2016

Stayed at the Hotel Mirabeau for a few days as an alternative to paying the hugely inflated Geneva prices during UN meetings. I am very glad I did! The hotel is in an excellent location, a short walk from the train station, lake at city centre with, if you happen to get a lake facing room, stunning views across the lake. The rooms are tidy and clean with everything you need, right where you need it. A very wide selection of television channels are also available in room. The breakfast spread was also very well done and offered good variety. As for the staff - they were fantastic throughout with special mention going to Bibi and Maddie on the reception desk; wonderfully attentive and happy to assist. My trip was for business, but I shall be back to Lausanne as a tourist in the very near future.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Neil M, I would like to thank you for your great post. I will inform Biba and Mady regarding your fantastic remarks. I will be very pleased to welcome you back in a near future as a "tourist" ;-). Kind regards Joris Barbotin GM

"Business Overnight in Lausanne"

2
14/05/2016

Very disappointing hotel room in relation to elevated room-rate charged 00 in terms of outlook (sold as mountain view, but in reality only just) and bathroom fittings (uncomfortable shower in high-sided bath) - I have had much better bathrooms in Holiday Inn Express !!

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Stephen, I would like to thank you for having taken the time to post your remarks. I am terribly sorry to read you did not appreciate your stay at the Mirabeau. You had the room 314 of 26 square meters including the bathroom with a nice lake view. Therefeore, I am a bit surprised regarding your comment on this particular point. Nevretheless, I took good note for the bathroom fittings. Please, do not hesitate to contact me whenever you come back to Lausanne. I would make sure you will have a pleasant stay at the Mirabeau. Kind regards Joris Barbotin GM

"Very good Hotel"

5
06/05/2016

The location is good, near the train station and 10min walks from the center. Very helpfull staff a the reception the private garage is located in front of the hotel and very easy to use. Room was very nice and clean, spacious, great view from the balcony Beds are very comfy. Dinner at restaurant in the evening was just Perfect !!!! Great staff, great Food & cosy Atmosphere. Breakfast was excellent. All what you need to start your day. I would definitely go back to this hotel.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Gerald M, I would like to thank you for posting your great remarks and pointing out the cleanliness of the bedroom, the professionalism of the team and the quality of the restaurant. I hope to host you back in a near future while travelling in Lausanne. Kind regards Joris Barbotin GM

"Central location"

3
28/04/2016

Very good service-with a smile.Rooms are very small,so are the bathrooms!Close to the train station.Lausanne is a uphill downhill city!I didn't know that.There are trips on the Lake Geneva by boat.Wonderful scenery.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Embers171, I would like to thank you for pointing out the professionalism of the team. I am terribly sorry that you found your room too small. Feel free to contact me whenever you pass by Lausanne in a near future. Kind regards Joris Barbotin GM

"Sweet"

4
25/04/2016

All ok on the basics - fair price, cleanliness, TV, WLAN, decent breakfast, convenient location close to the train station but far enough to avoid the typical side effects. More importantly, a courteous and friendly staff. Elegant rooms and staircase which ensure a relaxing and classy atmosphere.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Olivier F, I would like to thank you for pointing out the friendlyness of the team and the quality of the room. I hope to host you back very soon while travelling in Lausanne. Kind regards Joris Barbotin GM

"Way too expensive, tired decor"

2
25/04/2016

I'm a frequent traveler, and I found this hotel to be obscenely priced for a place that looked so tired. Adding a second person to the room, which had a large bed regardless of how many people were in the room, cost more than $50.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Karen P, I would like to thank you for taking the time to post your remarks. I am saddened to read that you did not appreciate your stay in Mirabeau. I took good note that the "Art deco" style does not please you. I would like to specify that the hotel is maintained as written in several other comments. Indeed, we proceed every year to renovations. Concerning the supplement of CHF 50.- for the second person, he covers simply the expenses of bedding and the breakfast buffet. Kind regards Joris Barbotin GM

"Really nice pleasant hotel "

4
18/02/2016

Just a five minute walk from the railway station, this art nouveau hotel is really nice, good rooms and nice breakfast, would recommend worth a try. Seems well placed in the town. Rooms were good size I had 411 which was quiet and on the corner of the hotel.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Paulbe39, Thank you very much to highlight the size of the rooms and the quality of the breakfast. Hope to see you back when passing by Lausanne. Kind regards Joris Barbotin GM

"Good stay "

4
17/02/2016

Very descent stay at a very convenient location, just 5 minutes walk from train station, metro. wide selection of restaurants at the nearby area at walking distance. Wifi has good reception and breakfast offered is a good buffet selection. Rooms are relatively spacious and very clean. Personnel is very helpful and polite and generally speaking service level is at high standards.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Manolios, Thank you so much for your great comments and pointing out the quality of our WiFi system, the breakfast selection, the cleanliness of the room and the friendlyness of our staff. Kind regards Joris Barbotin GM

"delicious curry mussels"

4
28/01/2016

We were having a family dinner at the hotel for their "moules menu" last Saturday on our visit to Lausanne. The restaurant was fully booked, their curry mussel was delicious! It's definitely A MUST to taste! Having well and warm received by their staffs all along our time at the restaurant, could only make us want to come back, yet to stays at the hotel.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dera Diansari, Thank you for your great comments regarding our restaurant. We will be very pleased to host you at the hotel when coming back in Lausanne. Kind regards Joris Barbotin GM

"Decent hotel"

3
26/01/2016

This hotel is conveniently located close to the Lausanne Train Station. The service is excellent at reception as well as the restaurant. The room was also clean but not very spacious. The internet connection is not the greatest as it kept dropping regularly. Overall, a decent, clean hotel but no great frills.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear HotFootedFoodie, I would like to thank you for posting your comments and highlight the excellence of the service, the cleanliness of the room and the convenient location. Regarding the WiFi, I do agree with you and I do apologize for the inconvenience. Optical fiber has been installed mid of December 2015 and we still had to fix some technical issues in January 2016. Now, it works properly. Hope to host you again when passing by Lausanne. Kind regards Joris Barbotin GM

"Décéption?"

3
04/01/2016

Of course, everything is relative and I do not know if the three stars is very representative, but it's rather in relation to the range "high end" which this hotel sits in. I was there on business trip in Lausanne (it's pretty rare that I sleep there) but was unfortunately not delighted pleased, service is good, of course, but I was "relegated" to chamber 506 which is rather small and there was no WiFi (or really bad signal, this may have been corrected by now). Breakfast was included, good but not great compared to other hotels in this range.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Zakham, Thank you very much for taking the time to post your comment. I am really surprised about your remark regarding the size of the room #506 which is 23 m2. Nevertheless, do not hesitate to mention you want a bigger room when coming back to our hotel. Regarding the WiFi, I do agree with you and I do apologize for the inconvenience. Since December 2015, the signal is 10 times faster because of the optical fiber. Additionaly, we added removable antennas. Breakfast offer is going to be improved this year in spite of the fact that the choice is already large (salmon, cold cuts, scrambled eggs, bacon, sausage, tomatoe, cereals, croissants, bread, toast, jam ,butter, yogurt, fruits, fruit salad, juices...). Again, I thank you for your constructive remarks. Kind regards Joris Barbotin GM

"Ideal place to stay in Lausanne"

5
03/01/2016

Great location , polite staff, spacious rooms , garage facility available , rich and top quality breakfast and an interesting restaurant, within the hotel , staying open till almost 22.00 , made our life , upon our arrival , much easier. Overall is a value for money hotel.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Georgios P, Thank you very much for your great comments regarding the friendlyness of the staff, the quality of the breakfast and the restaurant. Kind regards. Joris Barbotin GM

"good choice"

4
27/12/2015

Warmly welcome, comfortable rooms but a little bit smal. Pleasant balkony .Cosy and swiss atmosphere .The restaurant is excellentwith a large choice of foods and wines . The breakfast is perfect choice, service and quality. Nice stage for holidays or for business.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear GABRIEL J, We would like to thank you for posting your great comments regarding our hotel. Hope to welcome you in a near future. Kind regards Joris Barbotin GM

"Second time in this hotel and will stay more"

4
23/11/2015

Booked this hotel for the 2d time and satisfied again. The hotel is walking distance from the railway station, offers comfortable accommodation. Reception staff very friendly and helpful. Though located on a busy street, the rooms are quiet, thanks to modern windows. Rate 4 only for the size of the room, but this is very clearly noted in the booking information. The hotel provides a good breakfast, with swiss cheese, meat/sausage cuts salted salmon, fresh croissants, juices, omlette/eggs, cereals/yoghurts, which was included in the rate. As in many Swiss cities you pay some 2-3 CHF as a city tax, which is not just a tax - you get a transport card for free bus/metro rides within the city. WiFi is free throughout the hotel, but you will need to register entering the login/password combinations which you receive at the reception at check-in. Very, very good restaurant for dinner with helpful, knowledgeable staff and chef. All the food was not only prepared well, but also well served and decorated. Will stay in this hotel again.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Igor1964, Thank you so much for your great comments regarding the staff and the hotel. See you very soon when coming back to Lausanne. Kind regards Joris Barbotin GM

"Every staff member made our stay better"

5
08/11/2015

We arrived at 7:30 on a cold Sunday night in January. No reservation? No problem! I think we received the best room in the hotel! We decided to eat in the hotel restaurant, and received a table in front of the wood burning fire! Too tired to think about what to order, so asked the sommelier for suggestion. Surprise - she suggested a modestly priced wine that worked perfectly with my dinner! On checkout the next morning, the hotel manager gently reminded us which mountain roads were closed, and recommended a detour to the town of Gruyere - magical! Thank you for a memorable stay.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Karenskis, Thank you so much for all your great comments regarding our hotel. We hope to see you in a near future. Kind regards Joris Barbotin GM

"Excellent Location Excellent Restaurant"

4
26/10/2015

Great location, very close to the station and everything else seemed to be a comfortable walk away. The staff was very friendly and approachable and the restaurant served very good food. The hotel is very charming as it has something very old world about it.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Upal2015, Thank you so much for all your great comments regarding the friendlyness of the staff, the quality of the restaurant and the location of the hotel. Kind regards Joris Barbotin GM

"Very, very nice hotel in the heart of Lausanne."

5
24/10/2015

We stayed in this hotel as part of a group tour, so I cannot say if it was a good value, but it certainly was an excellent place to stay. Cleanliness is our first requirement as well as being quiet and this hotel met that criteria. The breakfast was excellent and the general appearance and decor were very, very nice. All of the staff were friendly and helpful.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear beneman3, I would like to thank you for posting your great comments and pointing out the cleanliness and the quietness of the hotel, the friendlyness of the staff and the quality of the breakfast. Hope to see you back in the near future. Kind regards Joris Barbotin GM

"Excellent location and service Best value for money"

5
09/10/2015

We have visited this hotel twice before and we return here because of the good location and excellent service we are provided. Yet again the staff were helpful, courteous and kind. The breakfast was scrumptious. Best value for money. We always look forward to our stay at the your hotel and wish the General Manager and his team every success.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear JSidd, Thank you so much for posting your great comments regarding the location of the hotel, the service provided, the kindness of the staff and the quality of the buffet breakfast. Again, thank you for your loyalty and wishing us a lot of success. Kind regards Joris Barbotin GM

"Helpful staff, pleasant stay"

4
03/10/2015

We arrived after a 8 hour drive, parking was right opposite the hotel and very secure which was helpful for us as we were leaving things in the car as we were driving around Europe. Nice spacious room, comfortable bed and excellent bathroom. The lady on reception was very helpful too. Good location with bus stops close by. Only negative was food choice for breakfast.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Adam H, Thank you very much for taking the time to post your comment and pointing out the quality of the room/bathroom, the helpfulness of the reception staff and the great location. Feel free to contact me regarding the food choice for breakfast! Kind regards Joris Barbotin GM

"Comfortable but oldish"

3
28/09/2015

The hotel and rooms are comfortable, though details are somewhat old and would need upgrade, like the bathroom equipment. They serve a very good and complete breakfast. At walking distance from the train station and the old town.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Andrea M, Thank you very much for posting your excellent comments regarding the comfort of rooms, the quality of the breakfast service and the location. Kind regards Joris Barbotin GM

"Surprisingly Good!"

4
07/09/2015

We had a junior suite and the room was superb. Very large with separate room for the kids and a massive bathroom, and spotlessly clean. The staff were very helpful and the location, whilst perhaps not in the best area, is very handy for the main attractions. Bus passes are included and the service is very good, with buses to the harbour or centre every couple of minutes. Breakfast was great and pretty much covered everything you could want. The only issue with the hotel is that the parking is limited. We ended up having to park on the street but it was fine in the end. Certainly a hotel I would recommend if you were visiting Lausanne.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear WolveyGeo, I would like to thank you for your great comments regarding the family room, the helpfulness of the staff, the buffet breakfast, the location and your recommendation. I will be very pleased to welcome you back and your family in a near future. Kind regards Joris Barbotin GM

"Great hotel with some old world charm"

4
07/09/2015

This is a great location, not far from the train station, just a bit of a walk up the hill. Close to buses. Big spacious rooms. Nice and quiet, well appointed. Great friendly staff who are helpful and accommodation. Breakfasts - good selection.

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Pava1, Thank you so much for posting your comments and pointing out the kindness of the team, the charm of the hotel and the quality of the breakfast selection. Hope to see you back very soon at Mirabeau Hotel Kind regards Joris Barbotin GM

"Lovely, lovely, lovely"

5
02/09/2015

I wish I could only stay there longer! From the breakfast throughout the day until the night this is just lovely place: lovely choice in the morning (best scrambled eggs ever!), lovely view out of the window during the day (over Lake Geneva to France) and great sleep at night (perfect bed in a silent house). Te only little and a bit weird disadvantage is their locked computer room on the 3rd floor - every time you go for the public computer you have to ask for a key at the reception. But its just a detail:-)

Mirabeau-Lausanne, Directeur général at BEST WESTERN PLUS Hotel Mirabeau, responded to this review
Dear Ovecka, Thank you so much for all you great comments on our hotel. Hope to host you again in a near future at the Mirabeau Best Western Plus Hotel. Kind Regards Joris Barbotin GM