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Gleddoch Hotel Spa & Golf, BW Premier Collection, Langbank

Old Greenock Road, PA14 6YE, Langbank, Great Britain - See on a map
Gleddoch Hotel Spa & Golf, BW Premier Collection - gleddoch house hotel grounds and hotel The Gleddoch Hotel Spa & Golf, BW Premier Collection is ideally located in the center of Langbank. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

One of the most prestigious luxury hotels in the Glasgow area, Gleddoch Hotel Spa & Golf, BW Premier Collection, features a top-quality golf course and spa resort in addition to top quality rooms and a prime location. History and heritage also play a part in the unique charm of the hotel - which was once the awe-inspiring home of notable shipping baron, Sir William Lithgow.

BW Premier Collection

Gleddoch Hotel Spa & Golf

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Hotel advantages

  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 463 guest reviews
NOTE ISSUED
Excellent
218
Very Good
106
Average
67
Poor
38
Terrible
34
REFER TO NOTICE
Business Business
21
Couples Couples
235
Family Family
107
Friends getaway Friends getaway
68
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Outstanding Hotel"

5
User 17/04/2019

Have stayed here many times, including before the refurbishment. It has been an amazing transformation where the accommodation is now fitting of the location. A special place always for me, I hope to visit it again in the future

"Fantastic venue"

5
User 12/04/2019

A great location. Our evening meal was really excellent although breakfast was a bit of a let down, the self service area was suffering from traffic fatigue and needed some attention. The restaurant or the 19th Hole as it is called is neither a clubhouse nor a restaurant And we did A wonderful location overlooking a great golf course. The 19 th Hole is neither a formal restaurant nor a clubhouse as the name suggests. Our evening meal was excellent but breakfast was a bit of a hit or miss. The self service area was suffering from traffic fatigue and should have been cleaned up.

"A mixed review "

2
User 12/04/2019

We have just checked out of the hotel at 9.40am when we didn't need to check out till 1pm. We have mixed feelings about our stay but the fact we checked out 3 hours early probably shows it was so far from what we were looking forward to for so long. Check in yesterday was smooth and was the standard time of 3pm was when we could check in but I had a spa treatment booked for 2.45 so we arrived about 2.15. the receptionist let us know our room wasnt ready yet but she would get the key along to the spa to save us walking back down to reception which was kind. I went for my treatment and my partner had a beer in the bar until 3pm when our room would be ready so he could go upto our room to get our robes and towels. When he went to the spa reception at 3pm our room still wasn't ready and we didn't get our key until 3.30pm. The leisure facilities were mobbed, we couldn't get in the hot tub or steam room but managed to grab a few hot beds for 20 mins or so. The outdoor hot tub was out of order which seems to be common from talking to some regulars. On a positive note, I can't explain how amazing the treatment I received was. I never got the girl's name but she was so good at what she does and it was the most relaxing hour I've had in a long time. We went upto our room around 5pm and I headed in the shower. On coming out the shower I went to use the loo and when i lifted the lift I was completely disgusted and shocked. I won't go into detail but our room had most definitely not been cleaned. It was absolutely vile. The fact our room was late because it was being "cleaned" is a joke! I phoned reception straight away and she asked prefusiously apologised and asked if we would like to be changed room which I think the obvious answer was yes. We were told the duty manager would be right up and pass on their apologies and get us moved. There was no sign of the duty manager. About 20 mins later the room phone rang and the girl on reception told us that they had another room for us and to come back down to reception as the room is at the other side of the building and we were to take the car down too. I was just out the shower and had my towel wrapped round me so I had to get ready so quickly to look presentable to go through the hotel. We got to our new room and it was a suite which was lovely, it was beautiful. We had to move our dinner reservation did to the time wasted during our stay so we called reception and moved this to 7.30. when we go to the hotel , they had no record of our booking. The girl was slightly frustrated but understood it wasn't our fault. Our dinner was lovely. The nineteenth bar is such a lovely bar for after the spa or after dinner. Lovely setting. We then had s couple of drinks in the dram bar which was amazing, so chilled. We were glad to get back to our room after our much needed chilled day didn't really happen. We woke up in the morning to stunning views from our suite, it was a beautiful day. Our intention was to go for breakfast then head to the spa hoping it would be less busy. The deal we had was we didn't need to check out till 1pm. We went to breakfast it was a buffet breakfast which was good...no hanging about. However just as my partner went to take a bite into his toast, I noticed all round the side of it was mould. It put us both off the breakfast completely and we did feel like it was the final straw. We just wanted to get home! We went back to our room and packed up our stuff and went down to check out. The girl that checked us out also knew and had dealt with the situation the day before and did not even acknowledged this or asked us how the rest of our stay was. She just gave us our bill and asked what we were doing with the rest of our day. We were so, so dissappointed. We had this night away booked for ages, took time off work and were raving about our excitement to all our family and friends and unfortunately it is now not going to be the recommendation we were hoping it would be. On arrival at the hotel and as we got into reception I said to my partner "this is where id love to get married" and he completely agreed. Unfortunately not anymore, gutted!

"Excellent!"

5
User 11/04/2019

I adore this hotel! Love the location, spa and view from the restaurant. Planning my next stay already. I used the spa facilities a lot last year with regular visits for spa days with friends. Bit disappointed the outdoor hot tub wasn't working on our stay but still had a lovely time.

"Mostly Great"

4
Shug55, East Kilbride, United Kingdom 09/04/2019

Couldn't fault anything about the hotel itself. Fantastic location, views from Clyde view room were superb. Vista restaurant was excellent, food at dinner and breakfast was top quality and restaurant staff were very attentive and helpful. Loses a star for the following reasons : - 1) Despite arriving after 3pm (published check in time) room was not ready. Reception staff asked us to take a seat in lobby to wait. Other guests arrived as we waited and were told the same about rooms. However, they were told to proceed to bar for a complimentary drink - this while we were still waiting ! (After about 15 minutes we were also advised to go to bar)9 2) Twice during our stay the door card didn't work. Our room (25) was a fair distance away from both reception and restaurant so this was more than a minor inconvenience. Problems were fixed fairly quickly but no apologies. When we reported this to reception on checking out, staff appeared disinterested. I strongly suspect that this is an ongoing problem either in general or with this room. Lack of empathy was disappointing and took the shine of what was otherwise a lovely overnight break.

"Great Expectations"

2
Da8a, Vancouver, Canada 08/04/2019

We were very much looking forward to our stay here. Unfortunately the hotel disappointed in almost all aspects. Other than the location I cannot recommend this hotel. The decor is shabby and need of an update but more importantly the rooms were unclean. Don't judge this book by its cover.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Da8a, Thank you for providing feedback from your recent stay with us. All of our bedrooms have been recently refurbished and we do continually invest in maintaining all areas of the hotel. Our Duty Manager would have loved to have heard your comments first hand on the evening as it would have given us the opportunity to fix it. Kind regards James A - General Manager

"Spa"

3
User 05/04/2019

Was treated to a spa day here for my birthday and had a lovely time. We really enjoyed all the spa facilities and the lunch, until we were leaving and were called over to the desk where we were accused of not paying for our treatments. We were spoken to extremely rudely and were completely embarrassed!!! Everything had been pre booked and paid for as it was a birthday treat. It turned out to be an error on the receptionist side but we barely received any apology and left feeling very disappointed after a lovely day!

"Overnight"

5
User 04/04/2019

We have just arrived home after a wonderful experience at the Gleddoch house hotel and we will be booking again. Our initial thoughts when arrived in our room was that we were going to have to listen to the construction that was going on next door to us however I went down and explained at reception, girl was so apologetic and upgraded us to residence suit(four poster bed) highlighly recommend this room. We had dinner bed and breakfast that we booked from their main site as it was cheaper than all other websites (£145) if booking 4 days before. Dinner was great as well as breakfast . The spa facilities are amazing , really relaxing atmosphere. All staff in hotel were so accommodating, especially at dram bar . New staff who were a young couple who had just started were great and told us about the selection of gins and whiskys(felt like I have learned a lot of knowledge of the way gin is made ). They kept bar open for us until around 1.30am . Overall amazing experience and will be returning - scenery is breathtaking many thanks to all staff

"Sadly disappointed"

2
Victoria L, Glasgow, United Kingdom 29/03/2019

Booked a room for my partners birthday after hearing great reviews. We turned up and got checked in quickly (Woman and receptionist in training both great) however the room was on the ground floor looking on to some of the golf course and cars parked (and some building machinery nearby) and had multiple people walk right past our window. We decided as it was my partners birthday, we would try and upgrade room with a nice view. We spent £95 on a room upgrade for the night and got told a manager would be come to our room shortly however after waiting over half an hour, no one showed and we walked down to reception. After spending so much on an upgrade you would expect slightly quicker service, especially as we wanted to head to the spa before dinner. New room had dirty room service plates at the door, no robes or water and some wallpaper peeling off the sides. Quite a dull room for the price but it did have a better view and more privacy so we didn't want to make any more hassle and stayed. Called for robes and after about 20 minutes the woman from reception came and gave robes and later, someone came to clear the dirty dishes. Initially I booked the hotel for the outdoor hot tub, which no one told us was broken until we asked, disappointing but not anyone's fault. We went to the spa facilities which were nice however my partner cut her foot deeply getting in to the indoor jacuzzi, not safe and probably needs checked out. We waited over 5 minutes at the spa reception as they had no plasters with her foot dripping with blood (must add the man on reception was lovely, but it clearly was not stocked with enough first aid). We previously changed our booking for dinner with reception to from 8pm to 9pm and when we arrived there was no booking for us, so must have not got the message from reception to change time. The manager on at the restaurant was speaking loudly enough for us to hear ‘two finally decided to show up' and how he was only being ‘fake' nice to customers when he greeted them good bye. Very unprofessional so we just ordered starters and left. Breakfast was lovely and throughout stay the staff were mostly great. I would normally just be honest when checking out however we didn't want to make a hassle as it was busy with people checking in and out. After speaking to others about our stay, we were advised to write this honest review. Nice enough place, brilliant scenery but no cohesion and made to feel uncomfortable at times, disappointed.

"Excellent rooms"

5
Christophergiles, Lincolnshire England 28/03/2019

Stayed here for one night and was happy with the hotel. Staff were very friendly throughout our stay. Bedroom was excellent with all the amenities you would expect. Well worth the stay and with an excellent breakfast.

"Excellent Stay"

5
User 26/03/2019

Excellent stay, best customer service we have received in a long time. There was a slight mix up with our room which was not even the hotels fault it was a cross communication however Amanda at reception sorted it out right away and the room we received was beautiful. We dined in the Vista restaurant and the food was brilliant, good portions and all cooked to perfection. Customer service was brilliant throughout our stay even down to receiving a goodie bag on checkout with water and snacks for our day. Will definitely be back!!

"Relaxing, fabulous break away"

4
Maureen M, Glasgow, United Kingdom 25/03/2019

Gleddoch House has special memories for me as one of my sons married there in 2009. My friend and I stayed from 17th to 19th of March 2019. We had a fabulous time. On arrival, check in was flawless and Rhona was so polite and helpful. Our bedroom was beautifully decorated, clean and had everything we needed. Our evening meal was of tasty and of good quality. Breakfast buffet was good quality and variety, but unfortunately the food could have been warmer. The spa and treatments were excellent. Every member of staff that we met could not have been more helpful. Particularly, the housekeeping staff for room 5. The young woman working that day was obviously very busy and when we asked for additional coffees for our room, she was so polite and helpful. Lewis and Jordan from the restaurant were lovely both attentive and competent. We will definitely stay again.

"A wee hidden gem"

4
TravelAgentScotland, Grangemouth, United Kingdom 25/03/2019

I was gifted this hotel stay for my birthday. It was a voucher through itison. As far as I could see it was a great deal compared to their online booking prices. Check in was fine, the staff were really friendly. We were advised that £50 would be taken from our card for pre-authorisation and could take 3-5 to be credited back to our account. The receptionist couldn't have been nicer and did advise us if there was anything they could do to make our stay better then they were a phone call away. We were given an executive super king room and it was beautiful. Our room looked right over the outdoor hot tub and the Clyde. The bed was comfy and the décor was really nice. The spa facilities were nice. We used the facilities both the day of check in and day of check out and both times it was really busy. The sauna wasn't working on either day but it wasn't a big deal. Due to how busy the spa was I felt like it took away from the relaxed atmosphere but honestly I'm sure it'd be a dream to be in there at quieter times. We wanted to book some spa treatments in advance but it was fully booked for the full weekend we were there. We booked the hotel about 7 weeks before we went, so I'm not sure how far in advance you need to book a treatment to actually get one. The restaurant was really nice, the food was beautiful. We were offered two menus and both were lovely. I ordered the steak which was cooked perfectly and my husband ordered the duck. He said it was the best duck he has ever had. The chef sent out some complimentary amuse bouche which was lovely as well. I felt the meal and drinks were reasonably priced considering the standard of the hotel. Our stay included breakfast and there was plenty of choice. Your usual got breakfast, cereals and pastries. They also had an additional menu if you wanted to order from that. What I will say is that my husband had what he said was a lovely raspberry smoothie, and after his first drink I noticed his glass had red lipstick all round the rim. It instantly put me off my food as it did him. Now we didn't complain about it as it's just one of they things that can happen, and to be honest the breakfast room was really busy so we were happy just to go. I give this hotel 4 stars because it really is a beautiful place. The facilities are lovely and the food was really nice. The niggly things for us were just down to it being busy but for us it doesn't take away from how lovely the place is.

"Fantastic "

5
love_fatty_foods, troon 22/03/2019

Myself and my partner got a Groupon deal for a one night stay. Tom the bartender was fantastic, his service was to a very high standard and his product knowledge on the whole drinks selection especially whiskey and gin was fantastic. We will be back. Thanks Tom!

"Spa day"

5
Kelly m, Glasgow, United Kingdom 19/03/2019

I recently booked a massage for my mum and I at the Gleddoch and can't praise the hotel, staff and treatment we received highly enough. We entered through the main reception which was absolutely stunning and we were swiftly greeted by a super friendly receptionist who directed us to the spa reception. The spa reception didn't disappoint either it was bright, modern, tastefully decorated, golf shop to the right and two immaculately present spa staff at the desk who were waiting to take us straight through to the relaxation rooms after we'd completed the relevant paperwork. The spa was immaculate and relaxation room was peaceful, spacious, luxurious, complete with mood lighting and smelt devine! The whole experience was wonderful, indulgent, relaxing and made me realise I should take the time to do it more often!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kelly m, First of all, I want to thank you for taking the time to leave us a five star review from your recent visit to our Imperia Spa. I am delighted to hear that you had such a wonderful experience, found the staff to be friendly and enjoyed your treatment. I will pass all of your comments onto our spa team who take great pride in ensuring all guests have a wonderful experience. We do hope to welcome you back to Gleddoch in the near future. Kind regards James A - General Manager

"Wedding 16th March 2019"

5
User 19/03/2019

Gleddoch was the first place we viewed when we were looking for wedding venues, it was also the last. From the moment my wife saw it, it was where we were getting married. We had numerous meetings over the year to decide and clarify on certain things, the menu tasting was a highlight as it was the first time that it really hit me that "I'm getting married". The food itself was lovely and we surprised ourselves by having lemon posset as a choice on our wedding menu, its amazing, highly recommend. When the day itself came, the team were so helpful, Jordan, Lee and Hannah took care of us from the Friday to leaving on the Sunday, we cant thank them enough for all their help in making the day the best of our lives. If anyone is still considering Gleddoch for their wedding, you wont be disappointed. It will hold a special place for us forever and we will be back again and again. Graeme and Georgiana 16th March 2019

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Graeme L, First of all, I would like to say congratulations to you both once again from all of us here at Gleddoch. I am delighted to hear that Georgiana knew this was the place for you both to get married from the moment that she saw Gleddoch, it was a great pleasure for us to host your wedding. I am delighted to hear that your special day was so perfect, and I will pass on your kind words to all the staff. I will be sure to give a special mention to Jordan, Lee and Hannah. We look forward to welcoming you both back to Gleddoch in the near future. Kind regards James A - General Manager

"Overnight stay"

3
User 18/03/2019

Our first Impression of this hotel was its beautiful setting and how stunning it looked as we drove up to it, the receptionist was lovely and our room was amazing. My only problem at this point was that I couldn't get a treatment as it was fully booked for the next few days. I was angry that I wasn't told this a couple of days before when booking up, it was a main part of the reason for choosing this hotel. Luckily enough there was a cancellation the next day so I managed to get booked in. The nineteenth bar/restaurant On arrival the restaurant and vista restaurant looked very basic but the views from the large floor to ceiling windows was to die for so it made up for it! I asked for a menu and was given a dinner menu and another one that we chose from, my husband had a steak ciabatta and I chose a tuna crunch sandwich. My bread was not fresh and there was only a thin layer of tuna with no crunch ! When paying the bill I asked why there was no burgers etc and the member of staff then gave me another menu which had everything we would go for on it. I was disappointed ! Spa My husband and I went down to use the spa facilities to find the jacuzzi only had the jets at 2 seats working and the outdoor one was being turned off as it wasn't keeping its temperature there for it was hard to get into the sauna and steam room. We were really disappointed. Treatment My treatment was amazing however the girl preferred me to be naked, now I know this was standard practice for her but not for me and I could have said at any time but I didn't want to cause a scene. At no point did the therapist see me naked as I was covered the whole time and she was amazing at massage but it was on my mind the whole time. The gin/whiskey bar This was the highlight of our trip, the bar tender Allan was amazing so friendly and very knowledgable, everyone was made to feel like he was there personal bar tender. The room was beautiful too. Late checkout We had late checkout but the maid chapped and I told her and she replied so she heard me. she was talking to the cleaner outside my door then two seconds later the cleaner walked in and hadn't even knocked whilst I was standing naked after just coming back from my treatment. I was totally mortified to say the least. On leaving (which was straight after this happened)I told the receptionist and she apologised. Overall We paid £230 for this through groupon plus £30 for lunch then £65 for treatment and that's not including drinks and I just feel like all that was correct from the description of what we paid for was the room, the facilities weren't working properly and the food wasn't the standard I'd expect and then as I was so mortified about the cleaner walking in and seeing me naked I had to leave straight away. I am rating this a 3 rating simply because the room was beautiful and the staff were lovely

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear G635EVnicolag, We recognize your time is valuable and appreciate the feedback you have provided. Our spa is extremely popular due to its fantastic reputation regarding the standard of treatments we provide, we do understand that this can be disappointing when you cannot get an appointment and we are looking to increase the spa to cope with the high demand. If you had a wet swimming costume on, then the therapist would recommend taking it off for your own comfort as some guests find it uncomfortable to roll it down, however we do not want any guests to feel uncomfortable or forced to take their costume off. Please accept our sincere apologies for the inconvenience you may have experienced when the housekeeper walked into your room. This will be discussed with the housekeeping team to ensure this does not happen again. On a positive note I am glad to hear that you found your room to be beautiful and the staff lovely. We do hope that you will give us another chance to impress you. Kind regards James A - General Manager

"amazing experience."

5
User 17/03/2019

me and my partner went for an overnight stay and for dinner & bed and breakfast here and i could not fault it in any way! 10/10 for the food, the room and the great staff especially alan in the dram bar and george the night porter. I would highly recommend this hotel x

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear sazlou1990, Thank you for taking the time to leave us a fantastic review from your recent stay with us. I am pleased to hear that we exceeded your expectations in all areas of the hotel. I will pass on your kind words to Alan and George, who I am sure will be equally delighted. We look forward to welcoming you back to Gleddoch in the near future. Kind regards James A - General Manager

"FABULOUS STAY"

5
722John_B345, Paisley, United Kingdom 15/03/2019

Recently just had an over night stay at Gleddoch Hotel and Spa. It is obvious from our last visit that the hotel has undergone a refurbishment and I believe this is ongoing. What a difference. The welcome at reception was first class, very friendly and helpful. Our room was fantastic, warm,spacious and over looking the Clyde and hills. The Vista restaurant for our evening meal was superb. The staff were very friendly, helpful and just the right amount of attention. The meal was wonderful, could not fault it. The breakfast the following morning had changed to a buffet style. It was brilliant. Huge choice and the food was very tasty and warm(some buffets the food can be rather cool but not here). We had a quick bite to eat after the Spa, again, what can I say, Brilliant, fantastic, excellent etc etc. The Spa facilities were excellent. We went for massages and the girls were absolutely fantastic, so friendly and professional. The back massage I had was wonderful and my wife's facial equally as good. Would recommend this to anyone considering a massage. The pool area was very clean and the pool was lovely and warm. The warm relaxing area with underfloor heating and warm beds was magical. Great for relaxing. The showers are great and the changing rooms are exceptionally clean and warm. We would have no hesitation in recommending Gleddoch Hotel and Spa. Will we be back? Definitely. I have booked a round of golf for later in the year, so looking forward to that.

"Warm friendly welcome"

5
558MichaelL558, Tebay, United Kingdom 14/03/2019

The hotel is close to the Clyde with great views. Blown in from a very wild and wet evening I was met with a warm friendly smile by the staff on the reception. I had a good sized bedroom with very comfortable bed and a good powerful shower in the bathroom.... perfect! Delicious dinner and breakfast served by yet more warm friendly staff. If only all hotels were like this! No time to try the golf course but there are two great wee courses in nearby Kilmacolm and Bridge of Weir. Will definitely stay again.

"Lovely rooms and facilities "

4
christinedumbarton, dumbarton 12/03/2019

Used a voucher for a one night stay with dinner. The hotel is on a golf course and has a lovely spa,pool and gym. Rooms really lovely with luxury toiletries. Dinner was ok- portions on the small size and my grilled aubergine was small and unappetizing- although this was the only fault we found. Cosy bar for a nightcap in lovely surroundings.

"Worst experience ever"

1
User 10/03/2019

Were told to leave after dinner as the Spanish acting manager accused us of smoking in our room, said we'd have to pay £250 for the room to be cleaned and would not accept were not smoking! Police were called as we couldn't accept were being accused. Paid for dinner, bed and breakfast. Only recieved verbal abuse and a mediocre dinner. Police had to drive us home, as had been drinking and couldn't drive ourselves. Was so upset was glad to leave this awful establishment and shall never return.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Footprints784426, I believe you previously wrote a review on this matter on google which was removed due to you calling our manager Basil/Manuel. You also became aggressive in the restaurant due to being intoxicated and that was why the police attended not because you could not drive home due to alcohol. Kind regards James A - General Manager

"Present for birthday from step daughter and her husband "

5
anniecat18, Fairlie, United Kingdom 09/03/2019

Had lovely room looking over the car park which was ok. To get sea view a further £20. Very comfortable bed. Big and luxurious Dinner was nice in restaurant and few wee drams in the Dram Bar to follow. Exceptionally nice breakfast. Use of spa great. Staff great Only negative was the poor state of carpets which were badly marked and dirty throughout hotel... this beings down the lovely place

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear anniecat18, Thank you for taking the time to leave a review from your recent stay. I am pleased to hear that you found your room to be big and luxurious. Your kind words in regards to our food, dram bar and staff makes for a pleasant read indeed. We are in the process of changing some of our carpets as carpet cleaning has not lifted the marks. We look forward to you returning to Gleddoch in the near future. Kind regards James A - General Manager

"Birthday Weekend"

5
User 05/03/2019

Had a lovely stay on Saturday with family celebrating my 30th birthday. The hotel was excellent; staff very friendly, great spa facilities & delicious food in the restaurant. We were a party of 15, including 5 young children and everyone had a great time! Thank you very much for a brilliant weekend!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GillianS1989, I am delighted to hear that you and your family had a great time celebrating your 30th birthday. Our staff will be delighted with the feedback you have given. We very much look forward to welcoming you all back to Gleddoch in the near future. Kind regards James A - General Manager

"Relaxing Stay"

5
Blores, UK 28/02/2019

Earlier this week we stayed at Gleddoch Hotel. We were not disappointed. From the moment we arrived, we were made welcome and treated warmly. The receptionist on duty on 25/02/19 was an extremely helpful, pleasant and caring girl and we were impressed by her professionalism and efficiency. Our room was very well-appointed, clean comfortable and with an eye for detail. The bed was comfortable, the linen was scrupulously clean and the en suite was well-designed and very modern. Both dinner and breakfast were enjoyable and the service could not be faulted. An excellent choice and one we would repeat.

"Lovely hotel & Spa facilities"

4
Katie S, Glasgow, United Kingdom 26/02/2019

I stayed here on Sunday evening as a treat for my sisters 30th Birthday. The night before arriving I had a call to say that the TV's were not working, this wasn't a big deal and appreciated the fact I was made aware before checking in. I had requested an ice bucket and some flute glasses in the room for me checking in, was told this would be sorted. On arrival, I checked in and made my way to the room. First thing I seen was a large orange stain on the carpet then realised there was several stains and then also noticed there was no ice bucket with flutes, made my way back down to reception and requested these which came within 10 minutes - again not a big issue and was resolved quickly. The decor in the room was lovely although I feel like the hotel could do with a little freshen up, as I noticed walking through the corridors that there were marks on the walls etc. also noticed that there were dirty glasses sitting on one of the tables in one of the corridors despite at least 3/4 staff walking past - no one picked these up. We had booked in for some spa treatments, so we made our way down to the spa which was lovely, cant fault this. The facilities and cleanliness of it all were great and the treatments were superb! Thoroughly enjoyed the trip to the spa and the views were amazing. We decided to order room service as we were planning on having a pamper night which was fine. Our dinner arrived in good time however noticed there was no condiments with it nor were the plates covered up... i don't know how far a walk from the kitchen to our room was but I would've expected the food to be covered. In saying this the food was lovely, we both had fish and chips! I managed to connect my laptop to the TV, thankfully. We had ordered room service so we could have breakfast in bed. Breakfast was great and came covered up and with condiments. On checkout everything was fine, we had settled the bill etc. but felt they should have offered some form of discount or some alternative considering the TV's weren't working. Again it isn't normally a big deal but considering we had planned on have a night in the room if I didn't think ahead and bring my laptop with me then we would have gotten bored pretty quickly. Overall, I would return but definitely think the corridors and some of the rooms could do with a freshen up, as the radiator pipes in the bathroom were also rusting and exposed which didn't look great along with there being several chips on the toilet seat.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Katie S, Thank you for taking the time to review your recent stay with us. We called our guest's prior to their arrival to alert them that there had been an issue with the televisions and that if this had been an issue for anyone then we would have changed the date of their stay with us. Thankfully most of the guests feedback was that they would be happy to bring a laptop or not to watch the television. All our televisions are now working. Unfortunately, a few of our carpets have been stained and despite several attempts to remove these stains with a carpet cleaner they have not came out, so we have purchased new carpets for the rooms that are affected. I am pleased to hear that you enjoyed the spa and thought your treatments and facilities were great. We look forward to welcoming you back to Gleddoch in the future. Kind regards James A - General Manager

"Fantastic, lovely place! "

5
Kelzmac2611, Dumfries and Galloway, United Kingdom 25/02/2019

My husband and I stayed for one night in a king room, it was great! The room was ideal, huge bed, lovely extras in the room and it was very clean. Service throughout our stay was 10/10, the food was great no complaints on anything at all. Breakfast was the nicest and freshest we've had in a hotel in a very long time. The spa area was wonderful and can easily spend a day there. Only negative was that we had to leave....can't wait to return!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kelzmac2611, Thank you for taking the time to leave us such a wonderful review from your recent stay with us. I am delighted to hear that you rated the service your received throughout your stay as 10/10 and that you thought the breakfast was one of the best hotel breakfasts you have had in a long time. We look forward to welcoming you back in the near future. Kind regards James a - General Manager

"Nice hotel. Great customer service"

5
carolinecV9918UW, Glasgow, United Kingdom 25/02/2019

We stayed here in the middle of February on a Saturday night. We were really looking forward to it as we had already received really good customer service through phone calls& emails. This was mostly because I'm pregnant and was wanting to make sure our room wasn't too far from the wedding we were attending& that my son has a allergy. We didn't use any of the spa facilities so can't comment. Our room was really good. Huge comfortable bed with plenty of floor space. Breakfast was lovely. We got a golf buggy round to breakfast which my son loved. Staff had suggested we get this as there was a lot of stairs from our room to the restaurant. We will be back in the future. From start to finish the staff were so nice& helpful. It's amazing what a difference this can make to a stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear carolinecV9918UW, Thank you for taking the time to review your recent stay with us whilst attending the wedding. I am delighted to hear that you enjoyed your room as I know our Guest Experience Manager spoke to you and wanted to make sure the room we located would be the best for you. We look forward to welcoming you back to Gleddoch in the near future. Kind regards James A - General Manager

"Night away"

4
GemmaStew, Glasgow, United Kingdom 25/02/2019

Recently had a night away with my sister, reception staff were lovely, very attentive. Paula the duty manager, came to speak to us in the gin bar to see how we were enjoying it - beautiful touch. Dinner was lovely, however the starters came after the mains. Gin bar was amazing and most cocktails could be made to order. Got massages from Ashley and Maxine, highly recommend as these were some of the best massages we have had. The final touch is when we left, we got a goody bag filled with things such as biscuits, crisps, fruit and water. Can't thank Paula enough as she went out her way to rectify our last experience here. Would return!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GemmaStew, Thank you for taking the time to leave a review from our recent stay with us. I am delighted to hear that you enjoyed your stay and that we managed to rectify your previous experience. Our Elemis and ishga trained spa therapists pride themselves on delivering the best possible treatments and ensuring every clients needs are met. Ashley and Maxine will be pleased with your great feedback. We look forward to welcoming you both back to Gleddoch in the near future. Kind regards James A - General Manager

"Disappointed this time, as we stay here regularly"

4
davyparker2018, Greenock, United Kingdom 21/02/2019

Good to see the menu has changed after our previous visit. However, service was a major letdown. Restaurant was very busy and very few staff to cope.We were shown to our table by (who we assume was the DM) We weren't asked if we wanted a drink or if we required water. We eventually got our drinks order when we ordered our meal, but waited 20 mins for them.We waited another 55mins for our food to arrive.One member of staff spent around 15mins chatting to a guest, which I believe she knew, despite the chaos around her.Another issue was what greeted us on on route to our room (which was lovely) was bundles of dirty laundry lying in the corridor, dirty room service tray, which smelled, dumped outside rooms. They were still there at midnight when we went to retire.As the DM was rushed of his feet in the restaurant, he was unable to check or patrol the rest of the hotel. Having previously been a DM at Gleddoch, I know how difficult staffing issues can be and how stressful. Its a shame that the standard of service slipped on this occasion. Pool area was great as usual

"Great stay"

4
User 21/02/2019

We all love this hotel. The breakfast was good. The staff are very extremely nice. The rooms are great because this time we had a balcony. The shower was powerful but sadly one day it didn't have any hot water. The rooms has two cosy chairs. The rooms beds are very comfortable. It has a espresso maker in your room too. It has a lovely and warm swimming pool which you could get swimming lessons. It has two jacuzzis. 1 sauna and 1 steam room. 1 jacuzzi is inside and the others jacuzzi is inside. The changing rooms are very clean. You must be twelve too go into the jacuzzi, sauna and steam room. When you are finished swimming you go into the hot shower. It has sun lounges too. I highly recommend the breakfast because the food is great and the two breakfast guys were kind and helpful. Once out the breakfast window we saw two roe deers. I recommend this place and I would love to come back.

"Totally relaxed"

5
peterjwelch, Stockport, United Kingdom 20/02/2019

Attracted by the Spa facilities which were better than expected. Room was quiet and dark at night which was an added bonus. A very relaxing hotel supported by pleasant staff surrounded by green lawns and beautiful scenery

"Poor customer service "

1
SharronDC, Hartlepool, United Kingdom 20/02/2019

The title says it all. I left my phone charger in the room and phoned a couple of hours after checking out to report this, being assured by the receptionist that she would check with housekeeping and call me back. Day 2 - still no phone call so I called again, this time being put through to housekeeping where I left a voicemail. Day 3 - still no phone call so I called again, once again being assured by the receptionist that she would check with housekeeping and call me back . Day 4 - still no phone call. I assume the charger is missing, taken either by a subsequent guest or a member of staff. I'm resigned to this - I should have made sure I had it but am really disappointed that nobody has been good enough to call back. As I said, poor customer service. Thanks for nothing Gleddoch.

"Lovely hotel and staff"

4
User 19/02/2019

Had an issue with the shower and moved room within an hour. Hotel, spa and food was excellent. Bar service was a little slow but overall a wonderful stay. Special thanks to Amanda the manager on Sunday night for sorting our issue.

"Desperately disappointing food, okay hotel"

2
NeilandLauraGlasgow, Glasgow 15/02/2019

It's been a couple of months since a fairly disastrous stay at Gleddoch House, and we have decided to write an objective review now the dust has settled. We stayed overnight in a standard room on a Sunday night, and these are our observations: The building - a stunning Victorian mansion house, substantially extended to create a sprawling (if rather confusingly laid out) hotel and golf complex. There are spectacular views towards the Firth of Clyde, and neighbouring Langbank is a pretty village. Spa - quite nice, with an outdoor hot tub and lovely views. The hot tub wasn't hot, but we did enjoy our time at the spa. Dinner - there are two adjoining restaurants, but for no obvious reason, we weren't allowed to sit in one of them. We ordered two mains and chips but the staff forgot the chips and never brought them. Earlier in the day, we'd ordered a sandwich in the same restaurant which was stale and tasteless - inferior to any petrol station pre-made sandwich. Breakfast - the main reason we lodged a formal complaint with hotel management. The advertised "pancake stack with maple syrup" turned out to be two dry child-sized pancakes which were burnt at the edges, overcooked in the middle and utterly tasteless. Possibly the worst breakfast we have ever been served, anywhere in the world. Room - the room was traditional but fairly small. The shower was ferociously powerful, and the bed was comfortable. Staff - service was very laid-back, to the point it took us 20 minutes to order a drink during our stay. It was also very disappointing to be allocated a room in the very centre of the hotel when most of the other guests were attending a wedding - there was substantial noise along the extremely creaky corridor outside our room well into the early hours. We would not return here, and based on our experience, we couldn't recommend Gleddoch House to anyone. However, we did receive a substantial refund when we drew these matters to the hotel manager's attention, and she was very apologetic and helpful. She also told us a new menu was due to be introduced, which might have subsequently addressed some of the catering issues we experienced.

"Romantic Valentines Meal"

5
User 14/02/2019

Wow what an amazing meal at Gleddoch tonight! Chateaubriand was outstanding and the real star was the best Strawberry cheesecake ever with orgasmic sherbet! Thanks to Ryan for looking after us! amazing menu on until Saturday this week! All the best Ronnie & Janette

JamesA4857, Front Office Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear RonnieGolf, Thank you for taking the time to leave a review of your Valentines menu meal. The chef will be delighted that the menu has received such positive feedback. I will be sure to pass on your feedback to Ryan who I am sure will be very pleased with your kind words. We look forward to welcoming you both back to Gleddoch in the near future. Kind regards James A - General Manager

"Early break"

4
jojonichol, Newcastle upon Tyne, United Kingdom 14/02/2019

Gleddoch is a lovely hotel and spa two members of staff specifically for us Bryan restaurant manager and Jamie barstaff couldnt of done any more, really nice people who took time out of there busy schedule to talk to us and make our stay. Theres a couple or two of nice walks if your not golfers like us but if yiu walk down to Coast restaurant be prepared to walk back up which takes 30 mins veey steep hill

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jojonichol, Thank you for taking the time to leave a review of your recent stay with us. We will be sure to pass on your lovely comments to Ryan and Jamie who will be delighted with your feedback. We very much look forward to welcoming you back to Gleddoch again soon. Kind regards James A - General Manager

"Terrible bed"

1
gemsstar, Glasgow, United Kingdom 13/02/2019

Hated the bed as it was so uncomfy, Reception was not helpful, uninterested in our check in or me telling them I was disabled, I informed her I was parked in disabled space with my blue badge displayed, still gave me a room up loads and loads of stairs. Hung my trousers on the raidiator in the bathroom and they where all dirty when I took them off. Bathroom was in need to some TLC flooring was shocking. Honestly was not happy with my stay, didn't use the spa, as I just wanted to go home come the morning with my poor sleep in the mega uncomfy bed. Don't waste your cash.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear gemsstar, Thank you for taking the time to leave a review from your recent stay with us. I am sorry if you found our beds to be uncomfortable, the feedback we have had from our new beds have been fantastic from all of our guests. Any guest who makes us aware at the time of booking of any disabilities is allocated one of our disabled rooms, if you could please contact our Guest Experience Manager at [email protected] with details of your stay so that we can investigate this I would appreciate it. Kind regards James A - General Manager

"Food not great, shame."

1
CS84109, Glasgow, United Kingdom 13/02/2019

Visited on 10th February for lunch. We were really impressed with the hotel and surroundings, it really is a lovely setting. Inside the hotel is lovely and the staff were all great too, saying hello to us as we passed through reception. The restaurant seemed a bit under staffed and slightly chaotic, but we decided to stay after travelling a while to get there. The Brie and chilli jam sandwich was really not good. Really thin and poor quality brown bread, with bland Brie, and jam so chilli that it made my eyes water! The bread seemed like it had been sat under a heat lamp, so was warm but dry around the edges. The accompanying salad looked pretty neglected, brown and a bit limp with no dressing. Husbands baked potato was ok, but a bit hard in the middle and just not very tasty. Really didn't look appetising either, again with the same limp salad. My daughter on the other hand had tomato pasta from the kids menu, she said it was yummy. The high chair she got wasn't the cleanest, it had hair and bits of food on it. She didn't care much about that, but I found it a bit gross! One thing I have to say is that the staff, even though clearly run off their feet, were all lovely. We did mention the particularly bad sandwich and they dealt with it really well and deducted it from the bill. It's just a shame that the food wasn't up to scratch because it really is a nice place with a lot of potential.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear CS84109, Thank you for taking the time to write us a review from your recent visit to Gleddoch and our Vista restaurant. Please accept our apologies for the points highlighted and rest assured these have been communicated and being investigated by the relevant manager and the Head Chef. Thank you kindly for also taking the time to complement our staff to which this will be passed onto all the team. Kind regards James A - General Manager

"Family pamper time"

5
Janice P, Barrow-in-Furness, United Kingdom 08/02/2019

Stayed at this wonderful hotel with my family for a reunion indulging in the spa and overnight stay. I could not fault this hotel the room was amazing the views spectacular spa was wonderful and the staff very attentive and helpful. Would highly recommend we'll be back.

"Well its a bit late now...."

3
Twilt23, Leicester, United Kingdom 07/02/2019

Arrived mid afternoon, nice easy check in. Hotel has a three level car park which means once you have dragged your cases into reception generally you have to reload them and move your car to another car park - Tip, dont unload cases until you know what room you are in. Rooms are fantastic, well equipped, clean and tidy, large TV, wifi good. So here is where it starts to go wrong.... we booked a table for 8 for diner. We sat down and were attended too... Starters came, not that good... Main course, £28 for fillet, asked for it rare... it came fairly well done which I found out once I but into it and ate one mouthfull.. I reported this to the waiter whp said "We its a bit late now" ... everyone sat at the table looked on with a tad of disbelief. It sort of went downhill from then on, staff became grumpy and wouldn't look at us when we attempted to call them over for a second round of drinks, it all became a little bit rude ..... Yes I would consider staying again, its a nice hotel and the setting is lovely however I hope some training of staff takes places prior to our return.

"Lovely hotel in a great location"

4
bigandos, London 07/02/2019

We attended a wedding here and decided to make it a three night getaway. The hotel's setting is stunning with amazing views. Check in was efficient with a warm welcome. The room was very nice with the biggest bed I've ever slept in. It was lovely and warm even in the snowy weather. WiFi was excellent. Breakfast each day was delicious with a good range of Scottish and continental options. The gin and whiskey bar was very good, the barman really knows his stuff and took a lot of time to guide us through the wide array of choices! There were a few negatives but mostly nitpicking. The spa was nice but too busy. The pool was very large and clean, but sauna, hot tub and steam room were completely full. Massage appointments booked up weeks in advance. The toilet door in the men's changing was broken so couldn't be locked, bit sloppy for a hotel of this standard. Our room was missed for cleaning one day but this got sorted after we asked in reception. Bizarrely they didn't give us any hand wash or soap in the room so you have to wash hands with shower gel. The hotel is close to perfect overall and I would definitely choose it again in future.

"Nice night away"

4
User 05/02/2019

Had a night over stay deal and was very happy and relaxed when leaving. It's a lovely hotel and spa, and all the staff were very friendly and helpful. My partner and I were just staying for one night and decided to get the best of what the hotel offered. A lovely dinner from the market menu 3 courses all very lovely. A great experience in the gin/whisky bar, bartender was a great asset to the hotel his knowledge and friendly atmosphere he makes was great. Next morning cooked breakfast and a continental buffet with a variety of breakfast foods. Only let down for me as we had book for a couple massage and it got booked just for one. So I missed out but my partner was very happy with it and was stress free after it. Was a lovely stay, just be aware that they will do a £50 charge on your card for any services you use in the hotel, for me it was helpful as I didn't take money with me but just be aware for those who are just there for a night stay. But was lovely hotel would go back

"Spa Overnight"

5
Getaway29044220403, Glasgow, United Kingdom 04/02/2019

Spa Overnight with my sister and I can honestly say we are very rested. Staff were fabulous from the reception and meal service to the spa staff. Staff went out of their way to find us a space for a massage and we are very grateful. Thank u!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Getaway29044220403, Thank you for taking the time to leave us such a wonderful review. I am glad to hear that our staff exceeded your expectations and went the extra mile to ensure you stay was a memorable one. I will sure they will be delighted to hear your comments. We do hope to welcome you back to Gleddoch in the near future. Kind regards James A - General Manager

"Embarrassing Hogmanay"

1
IsabelleBoyd, Hamilton, United Kingdom 29/01/2019

We booked 2 night stay 31/12 and 01/01 and expected a very good Scottish Hogmanay. It was dreadful. We paid over £600 and list the following: We were asked to prebook our meal weeks in advance - which was poor enough but the menu choice was appalling. Main course choice between Turkey with all the trimmings or Hake! The first a Christmas meal and the second not a locally sourced fish. On arrival the ‘included ‘ champagne and truffles disappointed - there were none left when we went into bar at 3.30pm. Next on the itinerary was Prosecco and canapés at 7pm - you guessed it - none to be had when we came down at 7.10pm. The table we were assigned had 5 couples and we were the only Scottish people. The food was so bad and not at all traditional that we were embarrassed. The food on New Year's Day was no better and there was no suitable entertainment - completely flat. All in all I would NOT recommend this for such an event. We take a similar package every new year and have visited great venues. We have never been asked to prebook / the menu is Scottish and there is fun and atmosphere both evenings. Maybe management should take a look at what others do.

"Spa Break - alcohol"

2
User 28/01/2019

The Spa at Gleddoch is beautiful, my friend and I enjoyed our afternoon tea and massage. However things went downhill rapidly when we went to the pool area. I have never been to a spa where the guests were drinking alcohol around the pool and in the hot tub. As previous reviews have stated the pool area was very crowded with many of the guests settled for the day so it was impossible to use the beds or the hot tub and the sauna and steam room were very crowded. One guest commented that they'd been there all day drinking. Another told us he was going to the bar for another drink so his space in the hot tub would be free for ten minutes if we wanted a shot! Not sure if Gleddoch are operating a luxury spa or an Ibiza pool party. Very disappointing.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Travel21345789, Thank you for taking the time to leave a review of your recent visit to our Imperia Spa. I am delighted to hear that you enjoyed your afternoon tea and massage. We appreciate that the swimming pool area can become busy, especially at the weekend with spa guests and hotel guests using our facilities, we never exceed the health and safety guidelines for the maximum capacity for our pool area. Guests may drink alcohol at the pool area but any drunk guest would be asked to leave the pool area. I am saddened to hear that our guests did not show common curtesy by not considering other guests wanting to use our hot tubs or heated beds and I will ask our spa and leisure manager to ensure that this does not happen in the future. We do hope you will return to Gleddoch and give us another chance to impress you. Kind regards James A - General Manager

"Memorable for all the wrong reasons!"

3
lynneadamson, Markinch, United Kingdom 27/01/2019

Firstly I would like to say that the hotel itself is lovely as was the room, however the following did ruin what should have been a great night away. On arrival our room was not ready which was fine as we were early however the reception staff offered no suggestion of options whilst waiting i.e can we take your bags, get you checked in, show us where we could sit and wait until the room was ready, we in fact had to ask this. A few minutes later we were told our room was ready, we were in a different building so it was back out to the car with the bags in the rain and then a short drive to our room. We arrived at our door to find it propped open by Henry the Hoover, no one was in the room, the bed runner was crumpled which led us to believe the room was still being cleaned. In the hallway we managed to locate a member of staff who apologized and removed the Hoover, my partner then straightened up the bed so it looked as it should!. We had booked a prosecco afternoon tea weeks in advance for 2.30pm, this was done via email with additional information regarding dietary requirements. We arrived in the restraunt at 2.30 however our table wasn't ready. We were asked to sit at the bar and order a drink while they did this. At 3pm we were seated and asked if we had any dietary requirements, they had no record of my email and at ten past the food arrived, this was very poor, three finger sandwiches, stale scones, stodgy looking oatcakes dipped in a beetroot sauce that had clearly been sitting for a while with a poor selection of cakes, no prosecco or tea! As I'd had wine while waiting for the table I didn't bother asking for a prosecco, they clearly had no idea that's what I'd booked anyway. We then had to ask for the tea halfway through our sitting. There was not enough sugar provided for the two of us. The sugar bowl had three lumps in it so I had to ask for this also! The spa is good, the pool is the perfect temperature, there is a sauna, steam room, indoor and outdoor hot tubs along with a relaxation room. We arrived, got our towels and signed in. Staff did not tell us where to go, offer info on lockers or where everything is located, AGAIN we had to ask these questions. The spa was busy but it was a Saturday, they clearly have a lot of members using the facilities along with people who are on spa days and hotel guests. This resulted in having to wait quite some time to use some of the facilities, again this is to be expected however there seemed to be no time restrictions set around the hot tubs, groups of people were in them and staying in them for a very long time, preventing other guest from experiencing this facility, I felt a time restriction should be set to allow all guests to experience this should they wish to. Back in the room the shower was luke warm each time I used it, even although I had cranked up the temperature. The room door would bang in the frame each time a guest walked past so my partner decided to jam it shut with the complimentary slippers, this worked a treat. We had been trying for a while to connect to the WiFi so we could make a promised facetime call home but had been unable to, after calling reception we were told the WiFi had not worked all day, why we're we not told this at check-in? It would have saved us spending time trying to connect. Our general view of the hotel is that asthetically it's great however the very young staff seem to be spread far to thinly, this has understandably resulted in a care less attitude for some of them. We witnessed some very stressed staff members young and old who did not attempt to hide this and spoke openly within our earshot about how busy they are with not enough staff. We could have complained when we were there however I genuinely felt it would have fallen on deaf ears, we wanted a nice evening away, when visiting a 4 star hotel there should be no cause to complain. All the issues experienced are simple fixes but things that should never have happened. I did not want to put myself in the position of complaining and possibly feeling even more disappointed by the outcome of the complaint. When we checked out we were charged for steak sandwiches we did not have, this was very quickly removed thankfully and we also received a goodie bag. We have stayed at many hotels and have never received a goodie bag, it's a very nice touch and had all the other issues not happened we would have been impressed however under the circumstances a packet of McCoy's crisps and an apple is just not going to cut it #we'llnobeback

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear lynneadamson, Thank you for taking the time to give us your feedback of your recent stay with us. It is our policy that even when guests have made us aware of dietary requirements, we still ask on the day as sometimes guests do not always make us aware of everything at the time of the booking. As you had dietary requirements we decided that instead of putting both afternoon teas on the one stand we would use two separate stands, this may have made it look a lot less that than usual but we were trying to cater for your requirements by keeping the food on separate stands. All of our afternoon teas are made fresh on the day and does not contain oatcakes, it is goats cheese oatcakes with beetroot hummus. We do wish you had discussed your concerns with our Duty Manager who would have done their best to rectify things for you. Can you please contact our Guest Experience Manager at [email protected] to discuss this further. Kind regards James A - General Manager

"Everything good apart from the restaurant "

3
Davm04, Paisley, United Kingdom 26/01/2019

Room great spa great service in restaurant poor offered water had to. ask 4x for it food good waiting at least 30 minutes for mains to be cleared after having to ask for them to be cleared dessert served cold should have been hot did speak to guest relations manager we will wait for the outcome of that

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Davm04, Thank you for taking the time to leave feedback of your recent stay with us. I am delighted to hear that you enjoyed your room and found the Imperia spa to be great. We appreciate the service in the restaurant was slower than usual due to it being very busy but making a staff member upset only adds to the delay in service. We would have liked the opportunity to discuss your feedback in more detail and found a way to restore your faith in us, but unfortunately you have chosen to voice your feedback on trip advisor. Kind regards James A - General Manager

"Our wedding was amazing at gleddoch"

5
User 23/01/2019

This hotel is a hidden gem!!! Top class And they have the staff to match Hannah and Jordan ensured the day went ahead without and hassle and everything was to the highest standard. We got married on Sunday 20th of January and our day was magic. The setting, the food ,clyde suite were all out of this world the hot tub in the room being a big factor! During our reception the 2 bar men(jamie and alan with the tatoos) took time to interact with our guests making the feel welcome and informing them about the local area as well as making sure everyone's glass stayed full they were complete gentlemen which i hope the hotel recognises as the staff really did play a massive part in it all. The bar manager in the dram bar chatted with our little girl for ages and was brilliant with all the kids. Rhona on reception is a superstar and took away any worries or problems. Yes the hotel is a bit maze like but thats because it has characterand isnt a bog standard hotel laid out like all of the rest. but if you read the signs!!! You won't get lost i have saw people complain about the stairs but in my whole time there i saw staff driving people round the other side in golf buggies to save them walking up the stairs. We have stayed in lots of hotels but gleddoch is definitely top of the list. Thank you again for the most amazing day ever from mr and mrs madden

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Madhogg1, First of all congratulations once again on your recent wedding. We are delighted that you chose Gleddoch to celebrate such a memorable occasion and are so pleased to hear that our wedding and events team helped to make your special day a memorable one. We are so lucky to have such a dedicated and friendly team here at Gleddoch and we value them all. Thank you for writing such a fantastic review and we cannot wait to welcome you back very soon. Kind regards James A - General Manager

"Exceptional"

5
Ann T, Edinburgh, United Kingdom 21/01/2019

We had an amazing overnight stay in January,our room was beautiful and spotlessly clean,we had dinner in the restaurant and the food was delicious. The staff are very friendly and helpful, we will certainly stay again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ann T, Thank you for the very complimentary feedback, we are delighted you had such a great time and we will pass on your great comments on to our team, who I am sure will be as delighted as I am. We hope to welcome you back to Gleddoch again soon. Kind regard James A - General Manager

"Disapointed"

3
kati52016, Houston, United Kingdom 15/01/2019

Was there in December and I was disappointed, rooms are hard to find,seems like you are in a maze.The food was average,lemon tart puddings party was so hard it was unbelievable, would not break my neck to return

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear kati52016, Thank you for taking the time to leave us a review of your recent stay with us. I am sorry to hear that the food did not meet your expectations. Our Duty Manager would have loved to have heard your comments first hand on the evening in regards to your lemon tart as it would have given us the opportunity to fix it. We do hope that you will give us another chance to impress you. Kind regards James A - General Manager

"Brilliant as always"

5
Passenger45423174281, Staffordshire, United Kingdom 15/01/2019

Great hotel , ideal for a relaxing stay. Food is fantastic with great facilities. Staff in here always go out their way to ensure a great stay. Highly recommend. Please be aware of the £50 per day pre authorisation on your card, the only minor irritation

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Passenger45423174281, Thank you for taking the time to leave us such a great review of your recent stay. I am delighted that you had a relaxing stay, making time to enjoy our Imperia Spa and that the food exceeded your expectations. I look forward to welcoming you back in the near future and thank you for your recommendation. Kind regards James A - General Manager

"Fantastic overnight stay"

5
Fiona J, Glasgow, United Kingdom 12/01/2019

Superb hotel with stunning views. Staff very professional but very friendly - can't do enough to help but give you space at same time. Very relaxed atmosphere. Food amazing. Excellent facilities. 5* hotel

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Fiona J, Thank you for taking the time to leave us a five star review. We take pride in ensuring each guest really enjoys their stay and we will be sure to pass on your lovely comments to our team who will be delighted with your feedback. We very much look forward to welcoming you back to Gleddoch again soon. Kind regards James A - General Manager

"Wedding September 2018"

5
User 09/01/2019

We got married at Gleddoch on 15th September 2018 and had the most amazing day from start to finish. Hannah and Jordan looked after everything and put us completely at ease! All of our family/friends took over the hotel for the weekend and everyone had such a lovely time. Our room with the hot tub was amazing and created the perfect place to get ready with my bridesmaids and mum! The setting/view and decor of Gleddoch make everything very picturesque! A perfect place to have your wedding photos!! I would recommend Gleddoch to anyone thinking of getting married and wish we could do it all again! Thanks again to everyone who made it so special! Mhairi and Samuel

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Mhairi2, Congratulations to you both once again from all of us here at Gleddoch. I will make sure Hannah and Jordan get to read your wonderful review. I am delighted to hear that you and all of your guests had a lovely time.. Thank you for the recommendation and we look forward to welcoming you back in the near future. Kind regards James A - General Manager

"Amazing relaxing spa break !"

5
User 07/01/2019

Booked this hotel for a couples spa break after all the stress of Christmas ! Outstanding service from start to finish. Beautiful spa and received one of the best massages I've ever had - loved the outdoor hot tub ! Dinner was amazing and so were the passion fruit mojitos! Beautiful room with stunning views ! Delicious breakfast this morning too - shame the weather wasn't a bit better for the golf course ! Thank you for a wonderful stay - we will definitely be back

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Erinbrodie90, First of all thank you for taking the time to leave us such a wonderful review. I am pleased to hear that we exceeded your expectations and you found the service to be outstanding. I will be sure to pass on your kind comments in regards to your massage to our spa team, who I am sure will be equally delighted. We look forward to welcoming you back in the near future. Kind regards James A - General Manager

"Disappointing"

2
JUEG, Richmond, Surrey 05/01/2019

Overall, very disappointing! Dram bar - waited for 15 mins for the bar man who'd gone AWOL. Reception said to wait but didn't serve us even though she was not busy. 18th Hole restaurant felt like a care home. Untidy. Warm wine, bar cluttered with rubbish and bins. Vista restaurant, warm wine, no ice, understaffed, waited 40 mins for someone to come over after being seated and over an hour for a drink never mind food despite pre booking. Food awful, resembled an 80's wedding food. Portions small, dry, tired. Ice-cream melted by the time it arrived. After complaining, we just got excuses. Duty manager clearly inexperienced with no authority. Meal was discounted but reception still tried to charge us on departure as well as charging for soft drinks we didn't have. Husband didn't realise so paid it. Breakfast very basic, crowded onto not table and felt grubby. Area felt dirty, butter everywhere, no glasses for juice - same shambles as the night before. Reception gave us 2 “goodie bags” ro compensate of a bottle of water, apple, biscuit and crisps to compensate - very odd. Why did we need a packed lunch?! Shame as the place is pretty and the room was nice. Just terrible terrible service. The spa and pool area is lovely and I had a great 30 min masssge. Pool very warm. Outdoor Jacuzzi nice but too busy and half jets weren't working. This was a very rare kids free evening for us. Wished we booked elsewhere.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest, Thank you for taking the time to leave us some feedback from your recent stay with us. I am disappointed to hear that there were a few issues during your stay and I would like to have these investigated further to find out the reason why they occurred on this occasion, could I ask that you email our guest experience manager at [email protected] to go over these issues in more detail. Kind regards James A - General Manager

"Nice - Could be better"

4
weezeezhg, Glasgow, United Kingdom 04/01/2019

I booked DBB for myself and my husband. We stayed in room 10 with clyde views and beside the restaurants and spa. The hotel is lovely and the room was great really nicely decorated and the big double shower with great. The one big issue is the noise, you cant hear everything in the rooms beside you like they are in the room with you. We went for a drink the Nineteenth Bar after we booked in and it was nice, they ran out of ice so we had to wait a while for a drink and there were only 2 girls working. We booked dinner at Vista for 6.45pm and the food was nice really tasty but the portion was small I had half a seabass fillet for for my mine. During the meal I asked for another drink when the main was served, this still hadn't arrived when they brought out the dessert so I asked about it again. By the time we eventually got the bill the drink still hadn't been received but I did make sure that I wasn't charged for it. At breakfast despite the menu saying you had a choice of eggs it was only scrambled and you also had to make your own toast which I thought was a bit of a let down. On a whole as long as you bear all of this in mind it is a nice place to stay if you get a deal on say 5pm, the staff were all nice and helpful I think there is just a lack of good management in the restaurants and bars.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear weezeezhg, Thank you for taking the time to leave us some feedback from your recent stay with us. I am disappointed to hear that your stay did not fully live up to your expectations, but rest assured that all of your comments have been taken up with the relevant managers and we will certainly be putting procedures into place to insure that these issues do not reoccur in the future. A choice of eggs are available to order from the table menu. I am pleased you found the staff to be nice and helpful. We hope you give us another chance to impress you. Kind regards James A- General Manager

"Relaxing get away"

2
Elaine S, Glasgow, United Kingdom 04/01/2019

I previously reviewed this hotel and preferred it to mar hall and Cameron house. I have returned again and I now refer this to hostel, we had massages booked and Michelle and Nicole where amazing spent time in spa, off to great start. Had went to check in receptionists not wanting to be there, have room key informed us no tables for diner, spoke with manger told come at 8 see what he can do. Then went to room, mr foultons details still there with dirty coffe cups and dirty bin. Went to speak to manager but with other guests complaining. The duty manager for restaurant was there so he was very helpful and moved us rooms. Went for diner he did explain very busy and try to seat us and wait at bar. One member of staff in bar took 20 minutes in queue to order drinks , eventually got table at 8.25 no one came to take order till 8.50 then brought mains before our starters and still no one to ask for more drinks. Breakfast was busy also sat us in a table then tried to give the table to someone else, had no bacon, haggis black pudding had to wait almost 20 minutes for them to bring more out. Complete difference from previous visits when I got strawberries in room and canapés before diner. Shame they have let it go down within 2 months

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Elaine S, Thank you for taking the time to leave your review. I believe Paula, our Guest Experience Manager has been in touch with you to resolve this matter. I look forward to welcoming you back to Gleddoch in the near future. Kind regards James A - General Manager

"Our wedding at the Gleddoch"

5
User 04/01/2019

We had our wedding at the Gleddoch in December and what can I say, it was absolutely perfect from start to finish. The rooms were beautiful, the location picturesque and most of all the staff were fantastic; the level of service we received was of the highest level and I can't thank them enough. Special thanks goes to Rhona and Hannah, who helped me organise the day and kept me sane! To James for taking the time to listen to what was important to us; Jordan for being a fantastic calming influence for the duration of the day and to Sharon, Alan and the night shift team for ensuring every one of our guests had the best party. I would recommend this venue to anyone planning a wedding, it was truly amazing.

"Lovely over night stay ."

5
User 29/12/2018

Me and my partner booked an overnight with breakfast in the morning . we also had dinner in the restraunt and couldnt fault any of it . We then tried the dram bar . we were served by the manager alan . who made us our amazing cocktails .and is always making sure his customers are comfortable and will go the extra mile .Lastly i want to thank wendy on the night shift . Who was also very professional . Nothing is a bother for this lady . we also got a buggy to our room at the end of the night .. We will be back

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Nicola M, Thank you for your fantastic review, we are so pleased your visit was a memorable one. We take pride in ensuring each guest really enjoys their stay and we will be sure to on your lovely comments to Alan and Wendy. We very much look forward to welcoming you back to Gleddoch again. Kind regards James A - General Manger

"Our new favourite hotel!"

5
mizliz_uk, Grangemouth, United Kingdom 28/12/2018

We have just returned from a 3-day Christmas package and what a fantastic time we had! From the multiple phone calls beforehand to ensure accessibility (I am disabled) to the final departure, we couldn't fault the Gleddoch Hotel or its staff. Our welcome on arrival was warm and friendly; we went immediately into the Dram Bar for our welcome champagne and truffles, and were met by the delightful James, the GM, who talked through what we could expect for the duration of our stay, and who went out of his way to reassure me that my disability would not in any way restrict me during our stay. Christmas Eve dinner was from a set menu but with plenty of choice for all tastes, and was delicious; service was slow-ish but we weren't in any hurry so it was fine. A few drinks in the 19th Hole bar set us up nicely for the night. Our room was gorgeous, large and spacious with a comfortable bed and a massive walk-in shower, perfect for me. There was wifi available throughout the hotel but it was a bit spotty in the bedroom although worked perfectly in the bar and other areas of the hotel. Breakfast was buffet-style, plenty of choice and replenished regularly. There was also a Buck's Fizz option and a Bloody Mary station but we didn't bother with those. Staff on breakfast service were friendly and efficient, full of smiles even though they were having to work on Christmas morning! Christmas day lunch was delicious and plentiful; so much that we didn't have room for the buffet served in the evening but we did participate in the quiz which was great fun! We won second prize of a night's B&B for 2 at the hotel so glad to say we will definitely be back, probably for my husband's birthday in February! Overall our stay was absolutely brilliant and all my concerns about the hotel being on 2 levels were totally unfounded. The majority of our meals and entertainment happened on the top level where our room was, and access was step-free throughout. On the odd occasion when we needed to go down to the main building, one quick phone call ensured that a golf buggy was sent for us pretty much immediately and the same service was available on return. The suitcase was transported for us too, so everyone who wrote reviews complaining about having to carry suitcases up stairs etc should have just asked for help. Absolutely nothing is too much trouble for the staff at this hotel, without exception they were friendly, helpful and cheery - they are really what makes this hotel worth its five stars. A special mention must go to Steven for the brilliant quiz and the lift back home - and to Ryan who bonded with my husband over a mutual love of Lego Movies! Our first visit to this hotel, but definitely not our last - we are already talking it up to friends and family - can't wait for our next stay in February! :)

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear mizliz_uk, Wow! What a fantastic review. We are delighted that we met and exceeded your expectations on your recent stay with us. We will make sure that the whole team get to read your lovely comments, and take credit for the service and experience they provided. I am thrilled that you enjoyed every aspect of your stay during Christmas and glad to hear that you enjoyed our quiz and won the chance to come stay at Gleddoch again, I am sure that Ryan will be thrilled to welcome you and your husband back. We very much look forward to welcoming you back to Gleddoch in February. kind regards James A - General Manager

"Brilliant Stay"

5
GRR52, Glasgow, United Kingdom 26/12/2018

Just had a Christmas day overnighter - arrived for christmas lunch - food was good, well balanced Christmas lunch - pre booked menu - very friendly staff on arrival - efficient booking in, meal was not rushed. had a few drinks afterwards - hotel staff put together a quiz for the evening with some great prizes (Well done). Great buffet provided for the evening. Room was great no issues, all the usual bits etc Breakfast was really good, again going that extra to add to the menu. Great SPA facilities - good size pool, with steam room, sauna and a great indoor and outdoor hot tubs with a fantastic relaxation area. Well worth a visit with very friendly staff - well done and a big thank you.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GRR52, Thank you for your comments and I am delighted that you rated your Christmas stay with us as 5 stars. We take pride in ensuring each and every guest really enjoys their stay and I will be sure to pass on your lovely comments to our team who will be delighted with your feedback. We do hope to welcome you back again to Gleddoch next Christmas, if not before then. Kind regards James A - General Manager

"Lovely Overnight Stay"

5
Dando49, Cardiff, United Kingdom 24/12/2018

Booked a DBB deal, which was great value, which included use of the SPA (nothing better than sitting in a hot tub when its cold outside) Christmas menu was lovely, breakfast options plentiful, and the room had a lovely view of Dumbarton.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Dando49, Thank you for your complimentary feedback, we are delighted you enjoyed your stay here with us. I will be sure to pass on your kind comments in regards to the Christmas menu on to our Head Chef who I am sure will be delighted with your feedback. We hope to welcome you back to Gleddoch again in the near future. Kind regards James A - General Manager

"Overnight"

5
derekjskilling, Kilmarnock, United Kingdom 23/12/2018

Stayed here again but with friends this time, for a overnight Christmas break. The lady in reception was very welcoming and helpful. We used the spa facilities and got a massage - we we're all delighted with our treatments. Our room was very modern and up the top of the hotel this time - everything in the room as required. The Vista restaurant did not impress me in the slightest last time, however - I was more than happy with the festive menu. Also the restaurant manager is very friendly - and will even make up some cocktails that aren't on the menu if you only ask! Breakfast again was very good - it was made to order this time instead - and again the young waiter was very helpful and professional. Staff seem to make Gleddoch as everyone is very friendly. Would gladly visit the hotel again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear derekjskilling, I am delighted that you enjoyed your Christmas break with us at Gleddoch Hotel. I am very glad to hear that you enjoyed all the facilities of the hotel including our Restaurant and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James Anderson – General Manager

"Brilliant over night stay - Highly recommend"

5
User 20/12/2018

Stayed at Gleddoch house for my wife's birthday. The staff at the restaurant were supper helpful, and after dinner we went to the Dram bar and were entertained by Alan, a young local lad with lots of knowledge and a fantastic host. I cannot thank all the staff enough, from checkin, bar staff, restaurant, spa....every single one we encountered was cheerful and helpful. A real credit to the hotel. Will 100% be back and would highly recommend staying here to anyone looking for a relaxing, and enjoyable stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Iain B, Many thanks for sharing feedback of your recent stay with us here on trip advisor. I do hope that your wife had a great birthday. I am very glad to hear such complimentary words especially regarding our staff. I will be sure to pass these comments to each department. We are lucky to have such a dedicated and friendly team here at Gleddoch and we value them all. We all hope to be welcoming you back to Gleddoch in the near future. Kind Regards James Anderson – General Manager

"Love this hotel, small improvements would make a big difference."

4
388leeannc, Kilmarnock, United Kingdom 20/12/2018

I have made two visits to this hotel recently. On approach the hotel looks outstanding, and once inside reception I was no disappointed. Boutique style decor, reception staff were friendly, although the first time I arrived the male who started checking us standing to deal with an issue on the phone. The second was perfect. Both rooms were lovely, one with a Clyde view on without. Beds comfy and didn't hear any noise from other rooms. Dinner was lovely, although the room it is in, is too large when hotel is quite. It felt bare. Breakfast was poor, it was brought to the table, but tasted like it had been made hours ago. Shame, as I feel it would put people off trying dinner, if the only experience of the food was the breakfast. Spa is lovely, warm pool, two jacuzzis, sauna and steam room. Staff have their time cut out by lazy people leaving plastic juice cups everywhere. What's wrong with people!! The gin and dram bar is so good and a hidden gem of the hotel. Both times I was served by Ryan, and I would go back solely because of him. I hope the hotel realise how fantastic he is. On the second visit we had the gin flight. It was advertised when we booked with complimentary nibbles, but then it disappeared from the website, we weren't given any, although after the lovely dinner, I probably didn't have room. It's such a shame it is so quiet in the dram bar, it is such a strong point of this hotel. Overall we had a fantastic stay. Usually go to Auchrannie, but this is far better. It really deserves to be busier,perhaps marketing needs to be enhanced.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 388leeannc, Thank you for taking the time to share your wonderful review of our hotel here on trip advisor. I am delighted that you enjoyed both of your stays with us and your room exceeded your expectations. Our breakfast is freshly prepared in-house every morning, but I will be sure to pass your feedback onto our Head Chef. I am pleased to hear that you enjoyed the Dram bar and found Ryan to be fantastic, he is a great asset to the hotel and I will be sure to pass your kind words on to him personally. I look forward to welcoming you back in the future and thank you for your recommendation. Kind regards James A - General Manager

"Spa day for two"

5
Michelle M, Paisley, United Kingdom 17/12/2018

I purchased a spa day for two for part of my friends birthday and we both thoroughly enjoyed it. I got a voucher off Groupon for £37 which included spa access and a champagne afternoon lunch. You do need to book in advance though to ensure you get a suitable day/time. We booked in for a Wednesday afternoon. As part of our lunch we were offered champagne as per our deal which we both declined as we were driving. The staff were so nice and gave us a mini bottle each to take away instead. Food was good, couldn't even manage to eat it all. We pretty much had the spa to ourselves for the most of it. Outside hot tub is

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Michelle, Thank you for taking the time to leave a wonderful review on your recent spa day and afternoon tea. I am delighted that both you and your friend had a great day in our Imperia Spa. I will pass on your lovely comments to our staff, who I am sure will be as delighted as I am. Kind regards James A - General Manager

"Great Experience"

5
DSP1963, Belfast, United Kingdom 16/12/2018

Stayed for two nights for a friends wedding. Lovely luxurious room and helpful and attentive staff. We were offered a gin tasting session on the Friday night which was excellent - very professionally but informally delivered and great value. Special mention to the young man who delivered it (Alan or Adam I think) who was very knowledgable and engaging. Overall we loved our stay - would only say that certain areas of the hotel could be slightly warmer. Thank you Gleddoch staff for giving us a great experience!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear DSP1963, It is very refreshing to read reviews such as yours. I am delighted that you enjoyed your gin tasting session with Alan, and that you have shared this with fellow travelers through trip advisor. I will pass your comments on to the team who like I, will look forward to welcoming you back in the future. Kind regards James A - General Manger

"Wedding day"

5
User 11/12/2018

Booked our wedding here August 2017 and since then had great help planning from Janette and the events team at Gleddoch. The hotel itself is beautiful, rooms are lovely. The spa is brilliant and we have enjoyed it each time I have been, especially the outdoor hot tub! The wedding was 3 days ago and honestly I can not recommend enough. The staff were welcoming as soon as we arrived. Jordan (MC) was lovely always felt he went the extra mile to make sure me we were alright. The bar staff were brilliant coped well with a large number of guests, still making sure we were seen to. I also want to add that my disabled mother in law was looked after well and was escorted to and from her room in the buggy whenever she required. The food was delicious all my guests commented on it and how nice the hotel was. We stayed in the Clyde suite and I will definetly be booking this again soon we loved it! Thank you Gleddoch house (staff) for making our day so special!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jillspr22, First of all, a massive congratulations to you both from all of the staff at Gleddoch. I am delighted to hear that your special day was so perfect and I will be sure to pass on your kind words to all the staff. I will be sure to give a special mention to Janette and Jordan. I am delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will welcome you back to Gleddoch in the near future. Kind regards James A - General Manager

"very disappointed"

2
campbell2638, Renfrew 11/12/2018

most disappointed, almostr everyone in the restaurant was sitting in dressing gowns, bit off putting when you are trying to enjoy lunch and having to see these bodies. The menu was not very exciting, will not be back although the staff were very nice

"Overcharged TWICE"

1
User 10/12/2018

I was overcharged on my initial visit when checked in. Thankfully I had the email confirmation with lower price. When I called to query and request a refund I was advised a call back by close of business. One week later without hearing anything back I called again to be told someone would contact me the next day. I received email from their HR dept to call reception who knew nothing about it! Eventually got a call to refund and in turn the girl took the extra funds FROM my account! This was only identified when my bank called to query as it was an account I don't use and no funds there. No call or apology from the hotel and I had to call to query to be told it was ok because they refunded both amounts. Needless to say refunds take longer to credit. Absolutley shocking!! And terrible service from such an beautiful hotel. Will never use again!

"5* Wonderful Visit "

5
RamsaysAdventure, Scotland, United Kingdom 09/12/2018

Had a wonderful overnight stay at the Gleddoch Hotel & Spa with my husband and parents to celebrate my Dads 60th. We booked the DBB deal through Hotel Breaks and were definitely not disappointed. Prior to or trip I requested two rooms as near to each other as possible and the hotel we're happy to to provide us two rooms together. Check in was easy and took around 2mins. We were upgraded to a super kind room which I would definitely recommend! Our rooms had a view over the River Clyde with beautiful views. The rooms were very modern, clean and the only thing I would have liked was a fridge in the room. The bar sent up some buckets of ice so we could chill out champagne. I didn't book dinner until we arrived however when I phoned the restaurant we were able to book a table for the time we wanted. In our room we received robes and slippers which we wore down to the leisure facilities. The leisure facilities are excellent! An indoor and outdoor jacuzzi is available along with a sauna, steam room and four heated seats. The pool was the perfect temperature and there is under floor heating in the conservatory are. The restaurant had a nice atmosphere and the staff were very attentive. The food was delicious and served very quickly even although there was a large party in and all table were taken. The kitchen kindly prepared a birthday plate for my Dad. Any requests you may have prior to your stay or even on arrival the staff at Gleddoch try there best to accommodate. The bar area had a nice atmosphere along with tv screens and a pool table. At breakfast you help yourself to a cooked breakfast, fresh fruit, cereal and fresh juice. I will definitely return to the Gleddoch Hotel for another overnight stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ramsays Adventurer, It is very refreshing to read reviews such as yours, as your opinion matters a great deal to us. I am delighted that you enjoyed your visit and that you have shared with fellow travellers through trip advisor. Please be assured that I will pass your comments on to the team who I am sure will be equally pleased to see this review. I look forward to welcoming you back in the near future. Kind regards James A - General Manager

"Night away"

3
Hammi2565, Glasgow, United Kingdom 09/12/2018

Very average.. We chose a lovely room with a view of the Clyde. Walls are paper thin, and you could hear every word from next door. The traffic in the corridor was very evident. As there was a wedding during our visit, we had no choice of venue for our meals, and were channelled to the golfers clubhouse for our evening meal. The staff were very good, but the meal was average. Breakfast was ok, self service and cooked fare served to you. Both were ok, but pre warmed bacon and sausage a tad commercial. Unfortunately we were disturbed during the night by a fire alarm. This was beyond the managements remit but it completely ruined our stay. We were asked to leave the building and stand in the rain. Shame that an individual can cause such havoc, by creating a false alarm. A very average stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Hammi2565, Many thanks for taking the time to leave your feedback on your recent stay with us. Our food is served in our Vista restaurant or our 19th lounge and this would not be affected by our wedding ceremonies as these are held in a different part of the hotel, so I am disappointed to hear that you felt you were "channeled" to the golfers club house. I am glad you found the room to be nice and enjoyed the views of the river Clyde. Our breakfast is freshly prepared in-house every morning but I will be sure to pass your feedback onto our Head Chef. We do hope you will return to Gleddoch in the near future. Kind regards James A - General Manager

"Sarah and Bens wedding"

5
User 03/12/2018

Had a fabulous time here for our daughter's wedding on first December from the moment we arrived everything was taken care of. Every member of staff could not have been more helpful,the wedding planner did a fantastic job and nothing was too much trouble for her,and what can I say about the bar staff worked so hard and always with a smile. Thanks to everyone for their hard work and making all our day so special. Looking forward to coming back and seeing you all again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Evelyn C, I am delighted to hear that you had a fabulous time at your daughters wedding. Your feedback will certainly be passed to all of the staff, who I am sure will be delighted. We look forward to welcoming you back in the future. Kind regards James A - General Manager

"Sisters wedding "

5
156irenec, Glasgow, United Kingdom 02/12/2018

Spent Friday and Saturday evenings here to celebrate my sisters wedding on Saturday 1st December. Throughout the weekend the staff at the hotel couldn't be more attentive from our dinner on the Friday night, wedding planners, bar and serving staff at the wedding reception and serving staff at breakfast both mornings.Food was delicious. Would recommend getting a super king room with views over the Clyde. I didn't use the spa facilities but others who did were very positive about it. Would definitely return in future for overnight or weekend stay with my husband or family and friends.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 156irenec, Thank you for leaving such a fantastic review. I am so pleased to hear that all of our staff exceeded your expectations. We look forward to welcoming you back in the very near future. Kind regards James A - General Manager

"Son's wedding"

5
User 29/11/2018

What can I say about this hotel it is a hidden gem we had the most amazing time at our son and daughter-in-laws wedding on Saturday everything about the day and night was just perfect the food the venue the accommodation and especially all the hardworking staff every single one of them made us feel at home a special mention to the two guys working the bar that night they really went above and beyond to make our family feel extra special nothing was a bother to any of the staff. I would highly recommend the hotel for any special occasion.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ellen G, Wow! What a fantastic review and we are delighted that your sons and daughter-in-laws wedding was nothing short of "perfect". We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Thank you once again and we cannot wait to welcome you back very soon. Kind Regards James A - General Manager

"Anniversary ruined!"

1
User 26/11/2018

If I could give zero stars then I honestly would. Came for an overnight to celebrate our anniversary and it just went from bad to worse. Got to our room and it was lovely, then we realised we were put next to a room with kids and screaming baby. Went to the spa for it to absolutely swamped with people which is fine it was a Saturday. The outdoor Jacuzzi most of the jets were not working and also there was a group of women inside the hot tub consuming their own alcohol in glass bottles which is a serious serious health and safety issue. Why didn't the spa manager pick up on this on the cameras they have at reception? Went for dinner, got our starter which was lovely then we waited a good 20minutes for our main. My partner had fish and chips, the chips were burnt to a crisp! My burger was not the best pleasing either. We then waited 30 minutes for anyone to actually aknowledge we had finnished our main then we were asked if we wanted desert which we stupidly said yes to. The desert menus took a good 15mins to come to us so we then ordered. I ordered a SELECTION of ice cream and my partner ordered sticky toffee pudding. My SELECTION of ice cream came as 3 small MELTED scoops of tablet ice cream, that is not a selection that is one flavour! Which I was charged £5 for, daylight robbery. We then left to go to the dram bar but we were not happy at all after discussing the length of time we actually spent waiting on food and actually being in the restraunt, we were there from 7:15pm till 9.30pm and not by choice. So before we went to the dram bar I spoke with reception and raised all of our concerns which we were told higher management would deal with in the morning but in the mean time they would cover drinks in the dram bar and give us 2 day pass for the use of facilities, which was fine as that rectified our issue. To clarify we had 2 drinks each in the dram bar. The next morning at breakfast it was just dreadful. We got in to the restraunt only for the women to say oh sorry none of our tables are clean hang on. That was fine we were then seated. Jams, milk and sugar not replenished. My partner requested tea, no mug, saucer or spoon to drink it from! We then plated up the buffet breakfast which was the best of a bad bunch. The only thing I could eat that actually looked appetizing was scrambled egg, beans and toast. My partner then found a huge long dark hair in his breakfast just before finishing which meant he did not want to finish it at all. So we were more than ready to see what the duty manager had to say. Mathew the manager took all of our concerns and wrote them down and said he would get back to us. He got back to us with a basic bog standard response and that they would cover lunch as a sorry. We paid £189 for the overall experience and I'm sorry that is just not good enough, why would we want lunch after all the issues we faced with the restraunt? I would not recomend this establishment to anyone. I have had better stays and food at the premier in and that is no lie as we have stayed at various premier in locations. This hotel and customer service needs improving majorly. I assume the manager will respond and say I declined their offer which is true because i won't be stepping foot back in the building.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 459lyndsaym, Having spoken with Mathew, the Duty Manager on the day, He has informed me that you have been in contact on numerous occasions and as a gesture of goodwill he has made you an offer, which as stated in your review, you have unfortunately declined. I do hope to welcome you back to Gleddoch and that you give us an other opportunity to impress you. Kind regards James A - General Manager

"Stayed overnight while attending a wedding "

5
753gerrim, Glasgow, United Kingdom 26/11/2018

This hotel was fantastic and beautiful, the room was very spacious and the bed was extremely comfortable, the wedding was fantastic and the staff were really friendly and welcoming. I would highly recommend this hotel.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 753gerrim, Thank you for leaving us such a wonderful review. I am thrilled that you enjoyed every aspect of your stay and I am glad that we met, and hopefully exceeded your expectations in regards to customer service. We hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Mixed feelings "

3
796kristinr, Glasgow, United Kingdom 18/11/2018

We have just returned from an overnight stay. I wanted so much to give a positive review but there are a few areas that need some immediate improvement We were allocated room 1 in the new building, on check in at the original building we were told to ‘just drive up to the next car park' .. well we've never been before and it was pitch black, so a bit annoying traipsing back to the car and working out where to go! This needs thinking through. The room itself was very nice and clearly recently finished. But a major issue is soundproofing and led to my biggest issue. I just literally could hear every noise from the room above and I mean everything all night and early in the morning. This alone would stop me from returning. It's simply not good enough. The spa was decent. The jacuzzi outside wasn't hot enough and the one inside had been used by someone who'd been for a massage as it was extremely oily. But we did enjoy anyway. The food at evening meal was very nice and we both enjoyed it. There were some minor issues with service but to that later. The breakfast situation was like faulty towers!! There was no butter at the table , no bacon and no bread at the toaster. Really simple things that shouldn't need a guest to point out have ran low. Lots of staff but very disorganised. I was drawn dirty looks from one lady serving for asking for the bread to be replenished. The main issue with the hotel (apart from soundproofing) is the staff. I'm sure they are trying but it's just not good enough. Chaotic, slow to service and just not customer focussed. Serving seems to be a chore. This is where you see a clear difference from somewhere like The Old Course or even Mar Hall. Some training is needed and fast. I'm sorry to say I'm unlikely to return and that's a shame because I can see it's nearly there. But when you leave with sleep deprivation instead of recharging your batteries it's not a good sign. I did feed this back directly at reception on check out.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 796kristinr, Thank you for taking the time to leave us some feedback from your recent stay with us. I am disappointed to hear that there were a few issues during your stay and I would like to have these investigated further to find out the reasons why they occurred on this occasion, Could I ask that you email our guest relations manager at [email protected] to go over these issues in more detail. Kind Regards James A - General Manager

"Break"

5
Jet38737691926, Edinburgh, United Kingdom 16/11/2018

Great place to chill out and relax would go back to this hotel and spa no problem the hotel has a golf course wish i had taking my golf clubs ,if you like hill walking this is a place to come and see the views are stunning

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jet38737691926, Thank you for taking the time to leave us some wonderful feedback. I am thrilled that you were able to "chill out and relax" with us and take in our gorgeous views. We certainly hope to be welcoming you back very soon, along with your golf clubs. Kind regards James A - General Manager

"Lovely place but"

4
wettiebetty, Brighouse, United Kingdom 16/11/2018

Visited here in September. If you have transport great... If not accept you are marooned. I was looking forward to the visit and to be fair the grounds were stunning as were the views (particularly from the hotbeds and hottub in the... Well pool area... Sold as a spa... But it falls short of the accolade. Room comfortable food (breakfast and bar snack) good but somehow its lacking in atmosphere. Great for golfing but I would say its almost a practice run for Marr Hall in Bishopton which the owners of this hotel also own. It deserves its 4 stars but with a few tweaks it could be better.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear wettiebetty, Thank you for taking the time to leave us some feedback and for your positive rating. I am delighted that you were able to enjoy our beautiful views over the River Clyde and our stunning grounds. I am also happy to hear that you enjoyed your dining experience with us and that your room was comfortable. In regards to our Imperia spa, we have our pool, sauna, steam room, 2 hot tubs and heated beds on offer which is why we advertise as a spa and not just a swimming pool. I can confirm that Marr hall and Gleddoch are not owned by the same owners. We will take all your feedback on board and hope to welcome you back in the near future. Kind Regards James A - General Manager

"Such potential ..shame about the reality"

2
User 14/11/2018

A place I have often heard about and had a perception (postive) of what might be like ,and it was a disappointment,and so sad as the location and place has such potential to give you such a positive experience .

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Murdo M, Thank you for taking the time to leave us a review. I am saddened to hear that you felt disappointed with your recent visit to Gleddoch Hotel and I would like to know the reasons for this. Could I ask that you email our guest relations manager at [email protected] to discuss these issues further? Kind Regards James A - General Manager

"Poor Stay - would not recommend"

2
emmalouise0101, Inverness, United Kingdom 12/11/2018

Recently visited Gleddoch en-route to Yorkshire for a special family holiday. First impressions - the grounds are absolutely stunning and so is the entrance to the hotel. Our room itself was lovely however the bathroom could really do with some major TLC - especially for the cost. We had requested a travel cot for our son to which the sheets were clearly all dirty. There was also a number of stains on the carpet. The beds are relatively comfy however have slept in a lot better! The swimming pools fab however the outdoor jacuzzi was turned off which we were looking forward to. We opted for a cooked breakfast the following morning which was extremely poor - all of the food was either like warm or cold - certainly not worth £15.00pp!!! We had check out until 1pm however having been hounded by a housekeeper from 10am onwards we left early. I have been in a lot better establishments for the cost. I did contact management to make them aware of the issues we had during our stay as this was a very special family occasion however the response received showed no empathy or care to the issues raised. Won't be visiting again and would not recommend.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear emmalouise0101, Thank you for taking the time to leave us some feedback from your recent stay with us. I am disappointed to hear that you felt your stay with us was poor but rest assured that all of your comments have been taken on board and have been communicated with the relevant managers and we certainly will be putting procedures into place to insure that these issues to not reoccur in the future. We hope you give us another chance to impress you at Gleddoch Hotel. Kind Regards James A - General Manager

"Great place"

5
Lauren P, Glasgow, United Kingdom 12/11/2018

I stayed here with my boyfriend for one night through a 5pm deal and I absolutely loved it! Very friendly staff an nothing is a bother. Rooms very spacious and stunning views. Ate dinner and breakfast at the vista restaurant which was of very high quality and delicious. Even when Checking out we were given little goodie bags to take away with water fruit and snacks which was a nice touch for our onward journey. I would highly recommend a stay here you wont be disappointed. I most certainly will be back in future.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lauren P, Thank you for taking the time to leave us such a fantastic review. I am thrilled to hear that you enjoyed every aspect of your stay with us from our beautiful views over the River Clyde to dining in our Vista restaurant. We certainly hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Outstanding staff "

4
J9FMK, Glasgow, United Kingdom 12/11/2018

Had a D B and B overnight stay here for our anniversary. Room was spacious, beds fantastic. Really enjoyed the spa. Food was generally fab- we could have done with a little more time between courses and the potato scone served with the lamb was not pleasant but these are very minor points. What made the place so special was the staff. Every single person went out of their way to be helpful. Alan in the whisky bar especially stands out. The only reason for a 4 star review was that we asked to check out an hour or two later than 11.00 (on a very quiet Monday morning) and were assured the room was available but we needed to pay £10 per hour for the privilege. This seems unnecessarily greedy given what we paid for our stay and how much extra we spent on food and beverage during it. Overall though we had a great time and would return.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear J9FMK, Thank you for taking the time to leave us such a wonderful review. A big congratulations on your recent anniversary and I am glad you chose Gleddoch hotel to share your special occasion with. We will certainly take on board your comments regarding timings in between courses and the potato scone and look at ways of improving these for future guests. I will be sure to pass your lovely comments onto our Dram bar Manager, Alan. The reason for an 11am check out is to give housekeepers enough time to turn the rooms around ready for a 3pm check in. We can only allow a certain amount of rooms to have a late check out which is why the £10 charge is applied. I am delighted that overall you had a great time and we hope to welcome you back in the future. Kind Regards James A - General Manager

"2 night stay for wedding"

5
User 12/11/2018

I had the pleasure of staying in the hotel Friday and Saturday for my friends wedding on the Saturday. I have to say the hotel is wonderful. The place itself is beautiful, the facilities are fantastic, however the best part about the hotel was the staff. I cannot commend them enough. When we first arrived Robert and Stephanie helped us getting sorted. Robert was on hand all weekend running back and forth. Hannah helped with the wedding planning and I know helped the bride feel more at ease. The bar staff were tremendous. They were full of chat, fast and polite. 3 of them stood out These were Alan, the Dram manger plus Alan and Jamie who worked in the bar at the garden room. Every member of staff that went past you over the course of the weekend greeted you with a “hello” “have a nice evening” “are you enjoying your stay”. Always smiling. The massage I had on Friday in the spa was the best massage I have ever had. As I said the surroundings, room and everything else were wonderful. However what makes Gleddoch truly stand out is the staff. I will definitely be back to stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Nicola C, Thank you for your fantastic review and for taking the time to leave us such complimentary words especially regarding our staff. I will be sure to pass these comments onto each department with special mention to Robert. Stephanie, Hannah, Alan and Jamie. We are so lucky to have such a dedicated and friendly team here at Gleddcoh and we value them all. We cannot wait to welcome you back very soon. Kind Regards James A - General Manager

"Amazing Hotel & Staff"

5
offmc17, Glasgow, United Kingdom 09/11/2018

We got married here on 3rd November and couldn't have chosen a better venue. I stayed the night before and the service and meal was perfect. My youngest daughter was in hospital and hotel offered to get me to Glasgow and back at any point in evening should I wish to go, the same was also offered for the next day when she had to return to hospital after being out for a few hours to attend wedding. All the staff from restaurant, kitchen, events, bar, domestics went over and above what is ever expected. The wedding ran as smooth as anything and you can tell they know exactly what they are doing, food was delicious drinks were served quickly. Special thanks are given to Hannah, Jordan, Stephanie, Danielle, Heather, Alan and mostly Sharon. She Is so hard working and made sure everyone was taken care of and ensured I was okay especially after having to wave my baby off back to hospital so we could spend the evening with our evening guests. Nothing was too much and I could cry at how amazingly well we were treated, if you are considering Gleddoch for a spa day, a meal, an overnight, and event or wedding I would highly recommend x

"Wedding venue"

5
senga012018, Glasgow, United Kingdom 06/11/2018

What an absolute hidden gem in langbank in renfrewshire .20minutes from Glasgow... Amazing food with service with breathtaking views of Dumbarton rock and the clyde. Attended a family wedding and would highly recommend as a luxury venue . Gorgeous well equipped rooms with spa facilities in house , robes slippers as standard . Food was amazing and the staff really delivered with a high calibre service

"Relaxing spa break? More like a kids swimming centre"

2
der111, Stirling, United Kingdom 06/11/2018

Booked a 2 night stay dinner bed and breakfast with dinner first night. Room was excellent a very nice suite. Ordered the times newspaper the following morning. Did not arrive. When we walked to the spa we were amazed to find we had to walk past the restaurant and through a golf club hallway! This was not a nice experience and once into the spa we found there was childrens swimming lessons on! Not exactly a spa break. Told the reception staff. They claimed they didnt know about swimming lessons. Evening meal was ok. Nothing special. Breakfast was excellent though. Would i come back for a spa break? No. 2/5

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear der111, Thank you for taking the time to leave us some feedback from your recent stay with us. I am happy to hear that your room met your expectations and that you enjoyed your breakfast each morning. However, I am disappointed that a few aspects of your stay did not live up to your expectations. Please accept my apologies that your newspaper was not delivered, I will certainly be investigating the reason for this. We have recently introduced swimming lessons to our Imperia spa. We have put a maximum number per lesson which is 4 children per class to ensure that our guests still have plenty of space to use our leisure facilities but we will certainly take your comments on board. I will also make sure that our head chef and food and beverage manager hear of your comments regarding food. I certainly hope to welcome you back to Gleddoch hotel in the future. Kind Regards James A - General Manager

"Spectacular views but potential still to be realised"

3
RichardBoyle, London, United Kingdom 01/11/2018

My wife and I stayed 3 nights for my brother's wedding. We were the first there so played 9 holes of golf before sunset and were treated to some of the best views I have experienced from a golf course looking east and west down the River Clyde. That was probably the highlight of our stay. The hotel itself spreads out up the hill which means a lot of walking as there are no lifts. Not great for my mother who needs a stick. The wedding reception was spread out over 5 rooms which made it somewhat disjointed but despite that it was a very happy day. My one major criticism was the food but as I discovered the hotel under new management are well aware of this. The bride was disappointed with the venison, my wife had cause to complain about her 'torched' mackerel which was in fact cured and overall this aspect lets down a hotel which I think has great potential. Overall the staff are very friendly but there is definite room for improvement though I would not let you be put off staying here. Hopefully the cuisine will improve soon.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear RichardBoyle, Thank you for taking the time to leave us some lovely feedback. I am thrilled to hear that you were able to enjoy our breathtaking views over the River Clyde while playing a round of golf. As I'm sure you will appreciate, given the age and listed status of the buildings at Gleddoch we do have some limitations on the facilities we can offer. One of these limitations is unfortunately a lift but on request we can offer porterage and a lift in our golf buggy. I am extremely disappointed to hear that you felt let down with the food during your stay but rest assured I have passed your comments onto the relevant managers regarding this. Thank you for your review, we have taken on board your comments and will look to amend these issues. Kind Regards James A - General Manager

"Overnight stay and spa "

5
PRAMMRBM, Irvine, United Kingdom 28/10/2018

Gorgeous location and breath taking views. Staff were great and very accommodating particularly those in the restaurant, spa and Hayley in particular was super friendly and understanding of a sensitive situation. Staff like Hayley make a person's break away very special. The facilities at the spa are excellent and my massage was brilliant despite a fire alarm. The room was decorated tastefully and the king sized bed was extremely comfortable. The evening meal was perfection. We had a mix up with booking.com so be careful and double check booking, our booking showed we paid for breakfast however we hadn't and had to pay over £30 for a full breakfast and coffee for my husband and half a slice of toast and coffee for me. We would never have gone for breakfast if we thought it wasmt already paid for as my meds make it difficult for me to eat in the morning. Ruined the last bit of the well needed break.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear PRAMMRBM, Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you had such an enjoyable stay with us. I am extremely happy to hear that our staff met, and hopefully exceeded your expectations in regard to customer service. We are so lucky to have such a dedicated and friendly team here at Gleddoch Hotel. I will be sure to pass your comments onto each of the teams. I am sorry to hear that there was a mix up with your breakfast through booking.com but I hope you managed to have this resolved quickly. I want to thank you once again for all of your lovely comments and we certainly hope to be welcoming you back very soon . Kind Regards James A - General Manager

"Golf business with pleasure"

4
LilLondon, London 24/10/2018

Checked in on Monday afternoon & were ferried to our room by Steve the Duty Manager. He was very friendly & helpful.When we arrived at our room , he insisted on changing our room to Room 10 which had a beautiful view of the River Clyde -an absolute treat. Although a long way from Reception (our room cards failed on both days) perfect for access to spa & golf centre. I would highly recommend both of these but avoid spa before 6pm as lots of day visitors. Had it to ourselves on Monday evening! We ate in the bar which was good quality & reasonably priced. Breakfast ok but not freshly cooked. No hash browns, no maple syrup! On leaving at 5am this morning was again really impressed with the 2 gentlemen on duty( Geaorge ?) Lovely gesture with takeaway breakfast & also followed me out to offer me a coffee while I waited for a taxi. This hotel definitely feels it it is in a transition stage but I would definitely recommend & return if in Glasgow again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear LilLondon, Thank you for taking the time to leave us such a lovely review. Firstly, I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process. Rest assured that I will pass your comments onto the relevant managers to ensure that these issues to not reoccur going forward. I am thrilled that Steven and George were able to go that extra mile regarding customer service and I will be sure to pass your lovely comments onto the both of them. Thank you once again, and we hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Birthday treat"

5
helen m, Largs, United Kingdom 23/10/2018

Lovely hotel great spa facilities unfortunately didn't book a treatment before arrival and they had no space. Lovely restaurant and the views and food were great. Good service and the room was nice but would have liked a view so remember this if booking. Overall a lovely stay

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Helen M, Thank you for taking the time to leave us such a fantastic review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Restaurant and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Vista dinner"

5
User 21/10/2018

Had an amazing meal in Vista. Fionna was amazing and could not have been any more accommodating, one of the best customer services I have ever received when our for a meal as she was friendly and relatable. 5* just from her! Will definitely be back.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lauren R, Thank you for taking the time to leave us such a fantastic review. I am thrilled to hear that you enjoyed your visit to our Vista restaurant and that Fionna was able to make it a 5* star experience for you. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We hope to be welcoming you back to dine with us very soon. Kind Regards James A - General Manager

"Birthday Treat"

5
Kevin S, Balloch, United Kingdom 21/10/2018

My fiancée and I stayed here this weekend to celebrate her birthday and it was fantastic in every way. The staff were all first class including James and Amanda the managers, the very helpful lady on reception and our great drink server Ross The room was exceptional, the spa great and a cracking meal in the evening. Great breakfast this morning and we were given a goody bag at reception for us to snack on during the journey home. Can't wait to go back. Highly recommend

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kevin S, Thank you for taking the time to leave us such a wonderful review. I am delighted to hear that you enjoyed your stay with us and that we were able to make your fiances birthday so special. Rest assured that the whole team will get to read your lovely comments and take the credit for the fantastic service that they provide. We cannot wait to welcome you back very soon. Kind Regards James A - General Manager

"Lovely visit"

4
Suzanne M, Glasgow, United Kingdom 19/10/2018

Went here a few days ago for afternoon tea and loved it. The man who served us was very polite and helpful and this together with the food and setting made it a great visit. Only one downfall of the experience was that the room was a bit cold. Would still recommend a visit here though.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Suzanne M, Thank you for taking the time to leave us such a lovely review. I am delighted to hear that you enjoyed your afternoon tea and that you had a great visit to Gleddoch Hotel. I will pass your comments regarding temperature of the room, onto the relevant manager and look at ways of ensuring that this does not reoccur in the future. We hope to welcome you back very soon. Kind Regards James A - General Manager

"Family spa day x"

5
Esther C, Glasgow, Scotland, United Kingdom 17/10/2018

If you have never did this before def visit for spa and afternoon tea day x NOTHING is to much trouble for the staff x each and everyone of them deserve praise such lovely people leisure centre staff reception staff spa staff restaurant staff Carlos and Jann and all the girls x excellent ... Wee one for the road in the gin bar Alan you make the best French Martini have ever tasted .....Not one single fault fantastic will be booking again soon thank you all xxx

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Esther C, Thank you for taking the time to leave us such a fantastic review. We will make sure the whole team get to read your lovely comments especially Jan, Carlos and Alan. It really is much appreciated to hear such positive feedback and for our team to be recognised for the hard work they do. We hope to be welcoming you back very soon and to be serving you more of Alan's delicious French Martini's. Kind Regards James A - General Manager

"A amazing break,"

5
lkennedylynda, Stirling, United Kingdom 16/10/2018

my daughter book me & my sister 2 nights at this amazing spa. from the second we booked in we were made to feel very welcome. our room was very spacious and the bed was very comfortable, the spa itself was one of the nicest i have went too. All the staff we came in contact with were very nice and could'nt do enough for us and that includes the lovely night manager who had to come to our room to let us in when our key would'nt work, the restaurant was lovely with magnificent views over the golf course, but best of all was the food the breakfast catered for everyones taste and the dinner's were something to write home about. so a huge thank you to the chef who created and cooked the lovely meals we enjoyed. We will certainly be recommending this lovely hotel & spa to all our family & friends and we will definitely be going back.

"A one night stay, that should have been longer"

5
andymcgee123, Dumbarton, United Kingdom 14/10/2018

A one night stay, that I wish was longer. This hotel has a lot to offer, tranquility and luxury rolled into one. We never used the golf course, or the spa, but a quiet night away was all that was needed. The food and drinks were spot on, reasonably priced. If you want to get away for some peace and quiet, I would highly recommend staying at gleddoch. The service received from booking the room, to check in and dinner, all very professional and reiterates the high standards this hotel focus on. Thank you for an enjoyable stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear andymcgee123, Thank you for taking the time to leave us such a fantastic review of your recent stay with us. It is absolutely amazing to hear such lovely feedback especially regarding the service you received from all of our team. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Fabulous"

5
Janine Ann R, Sunderland, England, United Kingdom 13/10/2018

Just an overnight. We were visiting the boat show near by and decided to stay over. The reception was stunning, the welcome was very warm. We traveled with our dog and the room was lovely.( some dog friendly rooms can be the grotty) The bed was massive and very comfortable. In the evening as we had our dog we could not go to the dinning room, So the staff assisted us with menus and service in the Camila Lounge. The food was lovely. All the staff were very happy to help, very pleasant. We enjoyed a swim in the pool, the whole spa area was lovely. The veiw was stunning even at night. The grounds were super, our dog loved it. On departing we were give a packed lunch bag, a lovely touch. I would definitely be returning and would recommend it.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Janine Ann R, Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that the team went out their way to make you and your furry companion feel welcome. Also delighted to hear that you were able to take the time to enjoy everything from our stunning views over the River Clyde to your packed lunch on check out. We certainly appreciate all of your lovely comments and we cannot wait to welcome you all back in the near future. Kind Regards James A - General Manager

"Would definitely recommend"

4
User 12/10/2018

Room: We booked a classic king for 1 night at £90. The bed was huge and very comfy (better than our bed at home) the view was really good and it was very spacious. Plenty of tea and coffee and an ironing board already in room. The bathroom was the only thing that stopped us rating it excellent as it lacked the wow factor and the temperature for the shower was a bit temperamental. 4/5 Spa- we were given towels and a locker key on arrival, the changing rooms were spotless and the showers were powerful. The pool was a good temperature and bigger than most spa hotels we have been to. The spa had an indoor and outdoor hot tub (we only used the indoor one) the indoor hot tub was showing a bit of wear and tear as only about half the jets worked, however with there only being two of us this was okay. The relaxation room was good with papers and water available and the heated loungers were a plus! The sauna and steam rooms were both excellent and spotlessly clean. 4.5/5 The nineteenth hole bar: the decoration in here was flawless, there was ample room and lots of seating. The sofas and chairs were extremely comfortable. There was also a pool table which at £1 a game was not the cheapest but added more enjoyment to our stay. The only fault of this entire bar was that the pool queues were a bit worse for wear and they could do with buying a few more. 4.5/5 Vista restaurant: the restaurant itself was lovely with good views across the estate, the food not so good. The pork cheeks were melt in the mouth but the side of root vegetables I ordered were tasteless and did not look fresh. My partner ordered the 8oz sirloin steak medium-well. It came very well done and was very tough to chew, the chips lacked seasoning and did not taste home cooked. The chocolate pave that we had for desert was delicious although a bit on the small side. When we visit again I would try the food in the bar. 3/5 The staff at reception were so friendly, they provided complementary tea and coffee on arrival and gave us a snack bag on departure. This was a very nice touch by the hotel and made the stay more memorable. I will be recommending this hotel to my friends and family and will definitely be making a return visit.

"So disappointed.."

2
User 11/10/2018

Had our wedding here a few weeks back and so disappointed with how our day turned out. Such a beautiful venue but such a shame about the service. The food was nothing like we had at the tasting. Many of our guests sent their meal back it was so bad, which was embarrassing. Coordination of the day was shocking. So many basic requests we made (that meant a lot to us) were missed. We were left with a teenager in charge who clearly had no events experience or interest in making our day how it had been discussed with the venue. Not many brides walk down the aisle to no music! A moment, we'll never get to do again... Considering the money spent, you would expect a high standard of service to go with. Unfortunately, that was not the case. The waitstaff seemed to have had no customer service training. There was 1 barman for 130 guests!! And they ran out of wine on the night. Yes, seriously. We thought we had picked the perfect venue for our big day but sadly are wishing we had gone somewhere else. Stunning location, beautiful venue/spa/hotel rooms and a few great members of staff, however on a whole, heavily outweighed by bad. As a wedding venue, they have a lot to work on. We hope they pull their socks up and the next couples don't have the same experience we did.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Oversea123, We have sent you a private message asking for further information regarding the review you have left. We look forward to hearing from you soon. Kind Regards James A - General Manager

"Brilliant"

5
User 09/10/2018

I'd definitely come back here! So relaxing and staff are lovely. Weather was lovely so we got to enjoy the hot tub outside and enjoyed the lovely view, staff are very helpful and friendly, the place makes you feel at ease. The lunch was lovely and champagne was also lovely. Was good to have a cocktail at the pool

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Rachel I, Thank you for taking the time to leave us such a fantastic review. I am delighted to hear that you were able to take full advantage of our outside hot tub while enjoying our stunning views of the River Clyde. I would also like to thank you for your kind comments regarding our team. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Fiancé birthday weekend away"

5
No_Need_2_Lie, london 08/10/2018

Firstly it was our first time in Glasgow and so we had no idea of what to expect. Glasgow in itself is an amazing city and the people you meet all over help with the overall experience. Next gleddoch hotel wow what can I say, a boutique hotel indeed. You are greeted in a very well thought out stunning reception area and just off there you have the lounge and dram bar. The receptionist were so lovely throughout the stay no question was stupid or too much. I agree with some of the other reviews that whilst there is some small areas of improvements in the hotel bathrooms especially damp and lack of ventilation you don't get phased by it because the staff have the biggest smile on their face and are willing to help out any issue that you may have. I ate breakfast and dinner at the hotel and breakfast is as traditional as you would get anywhere. Dinner in my opinion was ok. The hotel is in the middle of nowhere and if you didn't drive you would rely on the hotel food to eat. I don't think the hotels menu lives up to that strength as you would want to keep people in-house. Instead we went into town which was 30 minutes away to have dinner because we had a lot more option. The spa and pool were fantastic and the area was so clean. The hot bed was fantastic and basically I didn't want to leave. The whole experience I had was of pure enjoyment. If you like rural countryside with a 5* view and amazing hospitality then this is the place to be. The staff however are the real gems

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear No_Need_2_Lie, Thank you for leaving such a wonderful but constructive review. The points you have made regarding small areas of improvement and also our menu are certainly points we will take on board and look at ways of improving. I am delighted that you enjoyed the whole experience and that it was "pure enjoyment". It is incredible to hear these type of comments and I will be sure to pass them onto the rest of the team. We cannot wait to welcome you back to Gleddoch in the near future. Kind Regards James A- General Manager

"A fantastic overnight"

5
User 07/10/2018

This is a very warm friendly and very professional establishment. I had the pleasure to stay over night ... From Duncan who checked me in to Lisa and Linda in the restaurant I got amazing service . I didn't get many other names but I'm sure I will next time I stay. The food from breakfast through lunch to dinner was 1st class .... I asked or help with recommendations and was treated to dining at it's finest .... If your going " Try the veal ".... Sensational So my marks out of 10 is 10 Thanks to the staff for making me feel so welcome

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Greg C, Thank you for taking the time to leave us such a fantastic review of you recent stay with us. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Very nice hotel in a beautiful location, but too many stairs."

4
mikeleigh2018, Manchester, United Kingdom 03/10/2018

Very nice hotel in a beautiful elevated location, overlooking the Clyde and surrounded by a golf course. The staff are lovely and very helpful, the bedroom was large and very well appointed, with a very comfortable bed. The only negative is there are far too many stairs to climb if you want to get to the restaurant

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear mikeleigh2018, Thank you for taking the time to leave us such a lovely review. I am thrilled to hear that you enjoyed most aspects of your stay and that our staff met, and hopefully exceeded your expectations in regards to customer service. Due to the listed nature of the building, we are unable to provide a lift but on request we can give our guests a lift in one of our golf buggy's up to our Vista restaurant. We hope to welcome you back to Gleddoch in the near future. Kind Regards James A - General Manager

"Ok but could be better. "

3
Tippytoes1981, Ayrshire, Scotland 02/10/2018

Stayed here for the weekend as a 40th birthday treat for my husband. First impressions were very good, impressive reception, place looks luxurious and modern. Our room was nice, large and modern but the corridor leading to it has yet to be renovated. Bathroom was a let down. Badly damaged laminate flooring, cobwebs, very mouldy grout and shower screen. Also no shower caps? The menus on the tv and in the rooms for the restaurant are not the menu you get when you get there. We cancelled our booking at the main restaurant after reading the very restrictive menu and went to the bar for food as the menu looked better. We were told tables couldn't be booked but when we sat down we were asked to move to the sofas as the entire bar area was booked for a golf tournament. Had we been told this we would have went else were for food. We ordered anyway and the food was ok, nothing special and quite expensive. We went to the gin and whiskey bar, this was fabulous. The barman was great and the drinks were amazing and reasonably priced. The housekeeping in the hotel gives this place a bad impression. While the renovation is stunning the whole time we were there the corridors and public areas were all badly needing hoovered with the same rubbish being there all weekend ! The spa was very good, loved the outdoor hot tub and wasn't too busy when we were there. On the Saturday there was a wedding and multiple functions happening so the place was ridiculously busy. We couldn't get into the bars or any restaurants and we ended up going elsewhere for food and drinks which was a bit annoying given what we paid for our break. Breakfast on Sunday morning was terrible with queues for the buffet, food not being replenished and staff to busy to serve you. On checkout we waited for 40mins in a queue of people all complaining. Would I return ? Maybe as I feel this place has the potential to be fab and none of my complaints are not easily rectified. I would however book when there is not a wedding on as the whole hotel is taken over and you feel like an unwelcome guest at a private function. Also may I add that I informed the hotel that I was booking for my husbands 40th birthday and there was no mention of it. Not expecting much but most hotels would wish you happy birthday on check in or have a note or card left in your room.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Tippytoas1981, Thank you for taking the time to leave us some feedback from your recent stay with us. I also want to thank you for bringing the issues regarding the bathroom and also public areas to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process. Could I ask that you contact our guest relations manager at [email protected] to discuss these issues further We hope to welcome you back to Gleddoch in the near future. Kind Regards James A - General Manager

"5* weekend"

5
Thatgirl424, Glasgow, United Kingdom 01/10/2018

Well what can I say about my weekend at the gleddoch other than wow!! Amazing customer service from the get go. Polite and well mannered staff. Our room was on the first floor. View wasn't the best as it faced onto just a hill however was not an issue as room was beautiful. Huge bed and spacious room. Shower was very very powerful, kind of a turn off as it was very uncomfortable. Not sure if there was a setting to control this so probably an error on our part. The mirrored wardrobe was very dark when I was putting my makeup on however was still able to see so again not an issue. Dinner was lovely, my starter was soup and for me not much flavour and I prefer chunky soup, not a complaint just a preference. Main course and pudding were delicious. Portion sizes were just right too. My favourite part of the hotel was of course the gin bar. I tried raspberry gin which was amazing and served in a huge glass with fruit. Spent a good period of our day in the bar. Waiter was lovely and very knowlegable on his whiskey and gin. Could give a very detailed answer for any customer asked for. We used the spa facilities and had a couples massage on the Sunday. This was amazing. So relaxing and the two masseuse were very friendly and before the massage were helpful and asked where we needed the most pressure. Outdoor Jacuzzi was a nice touch as well as the hot stone beds. Being able to walk from your room to the spa in your house coat was great too, felt so relaxed and at home. Breakfast was lovely the next morning,Scottish breakfast with plenty of choice as well as options to order from a menu which my partner did. checking out was easy and delightful as we were greeted with a gift bag filled with crips, water, an apple and a leaflet on the hotel. I can't thank the hotel and staff enough for their hospitality.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Thatgirl424, Thank you for taking the time to leave us such a wonderful review. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Pleasant stay"

3
Littlekitty18, Scotland, United Kingdom 01/10/2018

Stayed here for an overnight break using voucher deal. Service was very good. The staff were friendly and attentive. Many thanks to the duty manager who was very helpful when we had an issue with our room. Room was clean, comfortable and well equipped. The hotel is nicely decorated, although a bit tired in places, particularly some of the carpets. I think it would benefit from having some more signs, directing guests to the restaurant and spa facilities. The spa was disappointing. Ladies changing room was poorly ventilated and messy with lots of used wet towels lying on floor. The spa area was also messy with towels and plastic cups, slippers etc strewn all over the loungers and solarium. It was a busy Sunday afternoon but I think it's important to keep spa clean and tidy at all times.The outside hot tub wasn't particularly warm, but inside one was warm. Large pool, sauna and steam room were great. We enjoyed dinner and breakfast, the food was lovely and we had great service. Overall, we had a pleasant stay at the hotel.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Littlekitty18, Thank you for taking the time to leave us a review of your recent stay with us. Please accept our sincerest apologies for the points highlighted and rest assured they have been communicated with our senior management team. Our service fell short of our regular high standards and a full investigation will be taking place to address the points raised. I am happy to hear that overall your stay was pleasant but would love for you to come back and stay again and give us another chance to impress you at the Gleddoch hotel spa & golf resort. Kind Regards James A - General Manager

"Girlie day at the spa!"

5
SheWh0Heals, Southampton, United Kingdom 30/09/2018

A long over due visit to Scotland to see one of my dear friends who lived locally. So as ladies do we needed our own time to catchup and chill out and relax. So we went to the spa and had use of the facilities. It was wonderful. The views out over the loch. The pool was lovely. Luckily it was quite so we could swim at leisure. The spa treatment included in the package was really relaxing. Lunch was included too. We will definitely be returning on my next trip up.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear SheWh0Heals, Thank you for taking the time to leave us such a fantastic review. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We hope to be welcoming you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Fabulous hotel"

5
User 28/09/2018

We saved the best till last! After a week touring we decided to push the boat out on our last night in Scotland. The rooms were clean and comfortable, staff friendly and welcoming. A nice touch was the little card left in our room saying "we hope you have enjoyed your holiday touring around Scotland" The breakfast was delicious and plenty of it. Would definitely stay here again.

"Weekend Break"

3
Ashleigh219, Falkirk, United Kingdom 24/09/2018

Recently visited Gleddoch at the weekend, hotel was busy and we were made aware of this at check in. The spa was great and staff very friendly and helpful, would definitely recommend getting a treatment as I really enjoyed the elemis back massage. In the afternoon unable to access the outdoor hot tub as there was a large group in, during busy periods I imagine it will be more difficult to experience the outdoor hot tub, we went back in the morning for the spa opening so managed to experience it then, if the outdoor hot tub is something you want to experience then I'd recommend going during quieter times. The room was lovely and clean, bed was comfortable and huge. We went with a dinner bed and breakfast deal so ordered from the market menu, I wouldn't recommend eating from this menu or going with dinner included as there wasn't much to choose from, portion sizes were small & vegetables were inedible, staff were helpful enough and offered us another meal on management which was a lot better. The market menu advertised on the website is different to the one we received in the restaurant. For the price paid I would have expected larger portion sizes and a bit more choice. We had to wait a while before being served and receiving the water for the table, had to ask another member of staff to get the water, this may have been down to them being busy. Breakfast was a buffet layout which was nice enough and plenty to choose from, didn't realise if you wanted poached/boiled/fried eggs you had to ask for them as the server never mentioned this, overheard another table being told this however by this point we had finished eating our hot food. During check out there had been a mix up with the additional meal being added on to the bill when we were advised we wouldn't be charged however the reception staff looked into this and rectified the situation quickly. We were advised of 25% off spa treatments and told if charged to the room this would be deducted, didn't seem to deducted however we never realised until after we settled the bill, I do imagine if mentioned then staff would have rectified this.

"Just returned from nights stay"

5
michael o, Glasgow, United Kingdom 24/09/2018

We arrived 30 mins early for check in our first impressions were not great as we were made to a feel a bit of an inconvenience and had to lug all our luggage back to our car. We perhaps felt that our luggage could have been stored for us or taken to the room until it was ready for us. However we used the spare time to visit the gym which although small we had the place to ourselves which was great. We then used the swimming pool, and SPA which was really good with friendly staff. We never got the opportunity to use the outdoor jacuzzi due to the same people staying in it for a couple of hours perhaps a time limit could be applied. Our room was fine with nice decor and tartan coverings which we liked. We booked a table in the restaurant were the food was really good but we felt the portion sizes were slightly small, we had a lovely rose wine and staff were friendly and attentative. Only negative point there was no background music in the restaurant so you could most conversations and the buzzing of the fridge constantly in the background. We moved onto the bar by the main reception which offers a fantastic range of Whiskeys and Gins. However the hours spent in this bar were really made by the exceptional bartender Alan who's knowledge, recommendations and service was fantastic in particular also servicing wedding guests throughout the night as well - multitasking at its best. We never made breakfast but on checking out we received a food package to go home with which we felt was an excellent touch and we haven't experienced this before. We would definitely return .

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Michael O, Thank you for your feedback and for choosing to stay with us at Gleddoch. I'm glad that, for the most part, your stay with us met, and hopefully exceeded, your expectations. I would also like to thank you for bringing the issues to our attention about the luggage on check in and also background music in the restaurant, these are definitely something we could improve on and will be looking into doing so. We look forward to welcoming you back very soon. Kind regards James A - General Manager

"Good location, so-so service"

3
User 20/09/2018

We spent 2 nights and played golf once. Evening meal was acceptable but not great. Room was spacious and comfortable although decor was slightly odd. Breakfast was a buffet and the hot food was tepid. Service was reasonable but not great. Golf course was in good condition, service in the pro shop was good and helpful. We enjoyed our round with lovely views of the River Clyde and the Kilpatrick Hills.

"Family Wedding"

5
LilianG908, Wigan, United Kingdom 17/09/2018

The Gleddoch hotel is situated on the estuary of the Clyde River and a perfect place for any celebration. The hotel is beautiful and has loads of character gorgeous photos were taken inside and out. The staff were amazing we couldn't ask for more. All in all a definite 5* plus hotel. The wedding we attended was on the 23rd July 2018 and the Bride and Groom Michelle and Ali were so happy that everything went perfectly,

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear LilianG908, Thank you for taking the time to leave us some fantastic feedback from your stay with us. It is great to hear such positive comments and I will be sure to pass them onto the rest of the team. We hope to welcome you back to Gleddoch in the near future. Kind regards James A - General Manager

"When wedding bells chime too loudly"

2
Andrewjames61, London, United Kingdom 16/09/2018

On 1st day moved out of ground floor room as TV never worked. Just as well as golfers returning from the links stared directly into the room. They moved us to a room above the entrance. Left window open in the day as the fan never worked. Came back to a thick fug of foul cigarette smoke in the room courtesy of guests from a weddding reception in the hotel who were puffing away outside the entrance. It got worse. Apart from fact only one barman on duty despite presence of 120 thirsty wedding guests in neighbouring suite; when the wedding guests left between midnight and 1am they made a deafening noise, Nobody begrudges them a good time. But sleep, which was already tricky because of the hen party on our corridor, was then completely disrupted. Why were non-wedding guests anywhere near the entrance/exit. Response of Hayley Loarridge, the ‘guest experience manager'. And I quote: ‘Regarding the TV and extractor fan I will make sure that maintenance go and attend to these issues immediately. ‘ Not a word about the cigarette smoke or ruined sleep. Did she deliberately miss the point? Apparently they have a wedding most weekends so no plans to go back.

"Wonderful Spa treatment and service from Heather in the restaurant... clean your carpets and windows!!"

3
Jesscatlet, Glasgow, United Kingdom 16/09/2018

Stayed with friends for a special occasion- 2 nights with spa treatments. Positives:- Beautiful grounds Outstanding service from Heather in the restaurant, nothing too much bother. A real asset to the hotel. Nice size of rooms and views Pristine bathrooms and bed linen with Elemis products. Room service staff- polite, and punctual with a personality! Negatives Booking error on arrival. Only 1 room booked despite spa treatments being booked for four people? initial receptionist could have possibly handled this hotel error more professionally, subsequent receptionists made an effort to rectify problem - complimentary champagne, nice touch! House Keeping- Had to change room due to the bed being broken. Windows in one room and dining room need cleaned, outside and inside, We had to clean them with a tissue to see the beautiful view. Carpets- please invest in an industrial cleaner- very stained in bedrooms with an unpleasant odour in some areas. Corridor carpets need cleaned and hoovered more regularly- looked very untidy, not what you would expect in a four star hotel. Faulty safe in one room, had to call and wait for staff twice. Despite warning of low battery this was not rectified over our two night stay. Restaurant - Market menu. Portion sizes exceptionally small. Inconsistent portion sizes of the same selected piece of food served to the same table. Overall a good experience. Your staff are your asset and should be commended highly for making my experience good and exceptional in the spa. First impressions count, more cleaning staff, and more house keeping spot checks in rooms would have easily made this a superb experience.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jesscatlet, Thank you for taking the time to leave feedback of your stay at Gleddoch hotel. I am delighted that you enjoyed our stunning grounds, rooms and that our staff met and hopefully exceeded your expectations regarding the customer service. I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, We do hope you decide to come back and stay with us and if you do please contact our guest relations manager at [email protected] I hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Don't Overlook This Fab Hotel"

5
julierodgers69, Fenwick, United Kingdom 14/09/2018

Recently had a work event at the hotel and can't fault them in any way. The staff (Jordan, Sharon and the two Ryan's to name a few) made our stay at the hotel wonderful. From the initial set up of our meeting room, the attention that Sharon provided in ensuring we were well looked after during the day, to the cocktail masterclass that Ryan x 2 provided - we had a wonderful time. The food is amazing, the bedrooms well furnished (with Elemis toiletries!) and the bath towels fluffy and new. We will almost certainly be back with work ... and indeed on a personal visit. Well done to all the team at Gleddoch!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear julierodgers69, Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that we met, and hopefully exceeded your expectations regarding the service you received during your stay. I will be sure to pass your fantastic comments onto the rest of the team, especially Jordan, both Ryan's and Sharon. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Thank you once again and we cannot wait to welcome you back in the near future. Kind Regards James A - General Manager

"Disappointing"

3
User 10/09/2018

We stayed here on Saturday night as we were attending a wedding reception nearby. The hotel grounds are lovely and our room was nice. It was quite small and the view wasn't great but the furnishings were nice. We went to the spa in the afternoon which was quite good although the sauna wasn't very hot and the outside hottub was really cold in comparison to the indoor one which spoiled it a bit. The breakfast on Sunday morning was terrible! We waited about 5-10 mins for a table. We could see a big queue at the buffet which was because there was hardly any food there and people were waiting for it to be refilled! We got tea and coffee but there was no sugar or milk to go with it. I then ordered eggs benedict to be told later there was none left, although they did offer to make it with bacon which was nice enough when it came. We went to find some bread for toast but there was one slice and no sign of any more arriving. The buffet did get filled up in dribs and drabs but by the that time we were fed up. For the price we paid I was really disappointed and we ended up leaving hungry and going to buy something on the way home as my partner had barely ate! Def wouldn't recommend to anyone!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Traveler96589, Thank you for taking the time to leave us some feedback of you recent stay with us. On behalf of Gleddoch hotel & spa, I wish to extend my sincerest apologies for the hotel Vista restaurant not living up to your expectations on your recent visit. I can assure you this is not normal practice. At Gleddoch hotel, we pride ourselves on trying to give 100% every day to ensure that our customers' needs are being met. I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to the restaurant will be of a positive nature. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort. Kind Regards James A - General Manager

"Disappointed"

3
ScottishGuide, Edinburgh, United Kingdom 07/09/2018

I stayed here at the end of a tour (I am a tourist guide). I was here 2 nights. A strange place of contrasts. First of all, my room was lovely and I could not fault it. I was in one of the suites and it had the appearance of recently being refurbished. I loved it. However, the hotel is odd in its design. There is an old building to which have been added extensions. These are all uphill from the hotel and include the golf and spa buildings. Oddly this is where the main dining room is so I had to walk down 22 steps from my room then up 45 steps to get to the dining room as well as cover about 150 yards walking. I do not know how elderly people manage. I did meet part of a tour group who were finding it hard and commenting on it. On the first evening there were 2 large groups in for dinner which we had been told about. Service was affected but not too badly. However when I arrived for breakfast the next morning the long tables were still there and seating at small tables was limited. All the tables were covered in used dishes and I had to ask for one to be cleared. The milk container was empty and I had to ask for it to be re-filled. The table with the fruit juices was soaking wet and the dish with the pastries was a mess as if someone had thrown them all up and down. The whole room looked messy and the carpet needed a good clean. On return to my room I noticed crumbs on the stairs which had been there the previous day on our arrival. On the second day the dining room was well organised and seemed much better. I was greeted as soon as I went in and found a choice of nicely laid out tables. Service was efficient and the food was fine with a nice choice of pastries. The crumbs on the stairs were still there. I do not know what the solution is. The dining room has no atmosphere although it does have a lovely view. It is like a large glass box. I think a dining room in the older part would be more suitable. The staff were all very nice but those in the dining room were overworked that first morning.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ScottishGuide, Thank you for taking the time to leave us some feedback from your visit to Gleddoch Hotel. I'm very sorry to hear about the poor service and presentation you received in the restaurant on your first day. I will certainly ensure this is investigated in order to determine what happened and understand how we can ensure the poor level of service is avoided in the future. I'm glad to hear that service was better on the second day, but i accept of course that the same high standard must be achieved every day. I will also look into the situation with cleanliness in the hallway and staircase. These should be cleaned daily and I will investigate to understand why that did not occur during your stay. The layout of the hotel has developed over many years and that development has often been limited by the listed nature of the building. We do offer golf buggies to help those guests who need assistance getting around and we will do our best in the future to make sure that service is clearly advertised to guests. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort Kind Regards James A - General Manager

"Weekend Wedding"

5
Steven K, Edinburgh, United Kingdom 05/09/2018

We stayed at the Gleddoch Hotel for my cousins wedding at the weekend - which was also at the venue. The hotel and staff we're brilliant and everyone seemed to enjoy the day. Good selection of drinks at the bars - which are reasonably priced. The food for the evening meal was excellent, and there was a good selection on offer for the breakfast in the morning. Room was clean and a reasonable size, we had an excellent view - although we didn't spend much time in the room. Never tried the spa or golf myself, but others in our party who were up the day before spoke highly of both.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Steven K, Thank you for taking the time to leave us such a wonderful review. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Hoped it would be better"

3
Gayle H, Glasgow, United Kingdom 03/09/2018

The room of our hotel was beautiful. I was treating my other half to a special spa break because it was a special birthday. I informed the hotel of this and asked if I could provide a cake but was refused. The food was average. Service slow in the restaurant-little communication. We had to wait some time to be served,though I'm not quite sure why. The spa was the biggest disappointment. Really not that impressive at all. All in all a mediocre stay,no extra mile or friendliness from staff. The hotel is in the middle of no where too. So if you choose to go out for the night - better be prepared to walk a dangerous road home or taxi it.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Gayle H, Thank you for leaving feedback of your stay at Gleddoch hotel. Firstly, I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to Gleddoch Hotel will be of a positive nature. Could I ask that you contact our guest relations manager at [email protected] to discuss these matters further. Kind regards James A - General Manager

"Lovely Spa day"

4
christinedumbarton, dumbarton 03/09/2018

used a voucher for one of the best value Spa days I have come across. lovely surroundings. beautiful changing areas. good sized indoor pool. chill out areas. indoor and outdoor hot tubs. Lunch pretty basis- sandwiches only but still nice. will happily come back for another visit.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Christinedumbarton, Thank you for taking the time to leave us such a lovely review. I am delighted to hear that you enjoyed your visit to our Imperia spa and Vista restaurant and felt that our voucher was great value for money. I will make sure to pass your comments onto both of the teams and we hope to welcome you back in the near future. Kind Regards James A - General Manager

"Never Again"

1
SkylarkExpress, Leeds, United Kingdom 01/09/2018

Arrived at the hotel, everything was looking good then when we asked where the lift was we were told there wasn't one to the area of the hotel our room was located. I asked to be put in a room where there was lift access to be told as I had booked into a cheap room then I would have to pay extra for a room where a lift was available. Very poor response.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear SkylarkExpress, Thank you for taking the time to leave us some feedback of your recent stay with us. Unfortunately, due to the listed nature of the building we are unable to provide a lift to any of our guests, not just specific room types so I am unsure of why you would have been given this information. We have recently gone through a multimillion pound refurbishment in all our rooms, so I am unsure of what room type you are referring to. If you would like to discuss this further then please do not hesitate to contact our guest relations manager on [email protected] I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort. Kind regards James A - General Manager

"Anniversary night"

5
Angela M, Glasgow 29/08/2018

Amazing attentive staff very luxurious room. Had a great massage and the facilities are second to none especially liked the heated loungers after my swim the out door hot tub was busy but looked amazing Dinner was amazing and again staff really helpful and attentive . Defo a must do for couples looking for a relaxing romantic night

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Angela M, Thank you for your wonderful feedback and for choosing to stay with us at Gleddoch. I'm glad that your stay with us met, and hopefully exceeded, your expectations. We cannot wait to welcome you back in the near future Kind Regards James A - General Manager

"Golf and Spa break"

5
User 27/08/2018

Lovely place with great facilities. Cracking golf course and the rooms were really comfortable and the view from our room was gorgeous. The only issue was the evening meal. Nice food but there wasn't much of it. The dram bar is definitely worth a visit

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Darren W, Thank you for taking the time to leave us such a fantastic review. I am delighted to hear that you enjoyed most aspects of your stay from our fantastic 18-hole golf course to our stunning views over the River Clyde. I am disappointed to hear however, that there were a few issues at your evening meal, but I will pass your comments onto our Restaurant Manager and Head Chef regarding this. We hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Beautiful setting and marvelous food"

4
jules221974, Mauchline 24/08/2018

Hotel recently refurbed. We had a junior suite on a DBB deal which gives access to the pool and spa area. The room was really lovely over 2 levels. The bathroom hadn't been completed as yet though which really let it down. There was a wedding on the night we were there, we did'nt get much sleep tbh. In the morning we mentioned to staff and was handled very professionally. The pool and spa areas are really lovely and clean. What I would say on the downside is that halls and communal areas of the hotel don't appear to be very clean. Lots of debris on every carpet . Just in need of a good vaccuum. Shame as the refurb (inc new carpets) are very nice. The absolute highlight for us was the food......FABULOUS. Superb service, special thanks to Sharon. We will definately be back.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jules221974, Thank you for your feedback and for choosing to stay with us at Gleddoch. I am thrilled to hear that you enjoyed most aspects of your stay especially our "fabulous" food and I will be sure to pass your lovely comments onto Sharon. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Please be rest assured that I have taken all your comments on board and will look at how we can improve our service in this area regarding the bathroom and carpets. Once again thank you and we hope to welcome you back very soon. Kind regards James A - General Manager

"Mid Week Business Trip"

3
Ben365, Birmingham 21/08/2018

I stayed here for a mid week business trip. The hotel location was perfect for me between my meetings, the Hotel is up on a hill with beautiful views Plenty of parking with a very short walk to reception The reception staff were excellent and very welcoming My room was a good walk from reception, not really an issue for me but i can image eldery people struggling due to the stairs etc At the hotel there was a gym, salon, bar and restaurant. I ate at the restaurant and the food was good, no issues and good variety The room was a good size, recently renovated and very clean Good size bathroom with excellent shower I will use this hotel again as it was good value for money and had everything i needed on site Checkout was quick, simple and hassle free

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ben365, Thank you very much for taking the time to leave us such lovely feedback. I am so happy to see you enjoyed all aspects of your stay and it shows we are doing things right! Thank you once again and we look forward to welcoming you back. Kind Regards James A - General Manager

"An amazing stay at this hotel"

5
gramsey56, Portsmouth, United Kingdom 20/08/2018

The rooms were large and very clean..all the staff were so helpful and nothing was to much trouble for them..especially Stephen at the spa he went above and beyond great customer service.. The restaurant food was excellent . The location and views were stunning. Would highly recommend this hotel.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Gramsey56, Thank you for taking the time to leave us such a fantastic review and I am delighted to hear that we met, and hopefully exceeded your expectations. I will make sure that Stephen gets to read your lovely comments regarding his great customer service. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Once again thank you and we hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Nice setting."

4
User 20/08/2018

We stayed one night as part of tour group. The setting and grounds were very nice and the room and bed were clean and comfortable. The one drawback was the layout of the hotel. Our room at the far end of the hotel and we either had to walk up hill on the outside of the hotel or wind through several corridors and negotiate several flights of stairs, both up and down, to get between our room and the reception area. In one of these corridors there was ramp that went up and then down and my wife fell on the transition. Also, the service at our group dinner was lacking. When we asked for a spoon which had been previously removed by the waitstaff, the server said they had already been placed on the table. She reluctantly came back with another spoon. They also only provided cocktail napkins from the bar for our dinner and we asked about napkins, we were told we could get more from the bar. Too bad with such a lovely location that the service was lacking.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear H17DMdanielt, Thank you for your feedback and for choosing to stay with us at Gleddoch. I'm glad that, for the most part, your stay with us met, and hopefully exceeded, your expectations. I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to Gleddoch Hotel will be of a positive nature. We are in this industry to deliver the best we can in Hospitality and from time to time we get it wrong, but we will do our best moving forward to make sure this does not reoccur. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort Kind Regards James A - General Manager

"Overnight stay"

5
User 20/08/2018

Had a fantastic stay at this hotel, it is stunning, staff were amazing and so helpful, especially Steven at the spa, he was fab. Restaurant staff were amazing too. Spa facilities are amazing and I loved the outdoor hot tub with a fantastic view

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Denise C, Thank you for taking the time to leave us such a wonderful review. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide, especially Steven. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We look forward to welcoming you back to Gleddoch in the near future, Kind Regards James A - General Manager

"Very Helpful Staff"

5
Elaine G, East Kilbride, United Kingdom 13/08/2018

I bought a voucher for my sister in law and my Mum Gran and Auntie also came to a spa day. We used the leisure facilities, went for afternoon tea in our robes then went back to the pool. Martin down at leisure was very helpful and had a good laugh. He would have done anything to help. Margaret at the restaurant was extremely helpful and made our afternoon tea feel special. Thanks must go to Margaret and Martin who really made our visit amazing, we will be back soon.

"Afternoon tea treat "

4
missjoani, Clydebank, United Kingdom 13/08/2018

Got a birthday treat of afternoon tea with prosecco here at Gleddoch house . We visited it on a lovely sunny day and the dining room where the afternoon tea is served and the view was amazing . Good friendly service and fresh coffee supplied when requested . Tasty prosecco too . Would recommend here for a nice treat

"Spa & Afternoon Tea"

4
Jack_Carter1987, Scotland, United Kingdom 10/08/2018

Was treated to a spa and afternoon tea here and was very impressed. The spa is good, it has a nice big pool, sauna, steam room and a couple of hot tubs, 1 indoor and 1 outside. The hot tub outside is great, it's brilliant being outside and in the warm hot tub and due to the hillside location of the spa you are treated with views across and down the clyde estuary. This hot tub could be bigger however but when we were there we got in no problem. My wife had a facial and I had the back massage. My wife said her facial was one of the best ever and my massage was top. The afternoon tea is served in a nice room with again more lovely views towards Paisley and Glasgow and across the golf course. The food was good. It's not a huge afternoon tea but we still took a small doggy bag home. We had 4 finger sandwiches (beef, egg, tuna, chicken) these were very nice. You then have the cakes (brownie, millionaire shortbread, flapjack), these were very good, the place isnt being too fancy they are serrving tasty treats. Then it's the scones. The scones were freshly baked and still warm. The only thing that was maybe a bit lacking was choice of teas but that's nothing major. Overall this was a lovely day and I am looking forward to going back.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jack_Carter1987, Thank you for taking the time to leave us such a lovely review of your visit to Gleddoch. I am delighted that you enjoyed all aspects of your visit and I will make sure that our Imperia spa team, chefs and restaurant staff hear of your fantastic comments and take the credit for the high level service that they provide. We certainly hope to be welcoming you back in the near future. Kind Regards James A - General Manager

"Disappointing..... unfortunately!"

3
User 08/08/2018

Myself and my husband stayed here last night in a superior king size bedroom. We had received a voucher as a wedding gift from one of our bridesmaids, and had decided to make a night of it to celebrate my birthday. Prior to arrival we had high hopes, as after reading raving reviews and looking at the lovely photos, we genuinely couldn't wait to arrive. On arrival our room wasent ready, So after a walk around the hotel ( which is like a maze) and a sit in the waiting room, we were finally in our room by 3.10pm. Our room was lovely, nice toiletries, very clean, and had all the essentials expected in a hotel room. My husband had booked a 55 minute full body massage as a surprise for me, my therapist was rachel, And she was fantastic, without a doubt the best massage I have ever had. We also enjoyed the spa facilities, they were great. After the spa, we headed to our room to get ready for dinner. We had booked a table in the Vista resteraunt. The resteraunt is beautifully decorated, and has lovely views over the clyde and the golf course. The menu was very limted with only four options per course, which is quite rare in a hotel. Luckily there were options we both liked, however for a fussy eater, this place wouldn't be great. Whilst in the middle of our main courses the fire alarm went off, with numerous staff walking about like deers in headlights, an action was finally taken to evacuate the guests, so we were outside for 45 minutes, these things cant be helped, unfortunately this is when our experience started to change, On return to the resteraunt, we sat for 20 minutes, waiting on a member of staff to approach our table, to no avail. I had to wave someone down. Although I had basically finished my meal, Prior to the alarm, My husband had to leave his food, yet knowone had the decency to offer a replacement dish, Or even an apology. Our waitress, a polish girl, who never gave her name sorry, was very rude and handled the whole situation terribly. Although the resteraunt was only half full, the abundance of staff dident appear to cope with the aftermath of the fire alarm. Most seemed to hover around the till area. There was a table beside us who experienced the same treatment we had, whom also felt ignored and their experience affected by this same girl. Whilst we finally managed to speak to a manager, Matthew, who appeared very understanding and listened to what we had to say, I still felt this ruined our evening, which was supposed to be special as it was for a big birthday. Matthew kindly arranged a complimentary drink for us in the dram bar. Which was the saving grace, even though the bar dosent have much atmosphere, We were served by two male staff members. Both contributed to the lifting of our moods. They had lots of knowledge regarding the different spirits, and liqueurs. Alan especially had lots of conversation and professional banter. I believe Alan is a great asset to this team. Majority of the staff were lovely, just a shame there was a couple of bad eggs which spoiled the evening for us. We both had an uncomfortable nights sleep, as the pillows were brutal. Plus we had the added annoyance of noisy neighbours who took it upon themselves to play music really loudly in the early morning, however I did overhear a manager speaking to them at their room door, which was great. The buffet breakfast this morning was a saving grace, plenty of options, food was hot and tasty, breakfast staff were lovely and couldn't do anymore for us. On check out we were asked how our stay was, My husband told the lady it was a mixed bag, which appeared to annoy her. Having read reviews on here about guests receiving departure gifts etc, we certainly dident receive anything, which once again has annoyed us on return home. This hotel is beautiful, however improvement with customer service and a broader menu would have definitely increased our rating. Unfortunately we wouldn't return. Which saddens me, as aesthetically this resort is stunning!!

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear janineypanini, Firstly I want to thank you for taking the time to leave us a review of your stay with us but I am disappointed to hear that you felt we did not live up to your expectations but please be rest assured that this is not normal practice here at Gleddoch Hotel. I would like to have these matters discussed further so could I ask that you contact our Guest Relations Manager at [email protected] Kind regards James A - General Manager

"Luxurious and relaxing"

5
Amy B, York, United Kingdom 06/08/2018

I have stayed at the Gleddoch House Hotel several times and have always enjoyed my stays there. The rooms have always been cleaned to a very high standard, the evening meal in the restaurant and the breakfasts are fabulous. The pool and Jacuzzi are very relaxing and the staff are very helpful! I will definitely be visiting again soon.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Amy B, Thank you for taking the time to leave us such a wonderful review of your stay with us and I am delighted to hear that on every visit we have met, and hopefully surpassed your expectations. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We cannot wait to welcome you back very soon. Kind regards James A - General Manager

"Relaxation!"

5
derekjskilling, Kilmarnock, United Kingdom 02/08/2018

Gorgeous hotel in a lovely setting. The hotel is large - and initially difficult to navigate. The staff are very friendly and professional and the hotel has lovely little extras like a goody bag on departure. We had a junior suite within the main building - finished to an excellent standard, with all in room amenities as you would expect. We visited two of the bars, and they were decent enough - bright and airy with a modern feel. Breakfast was exceptional - as buffet breakfasts go. We used the spa and Vista restaurant Would be a pleasure to return.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear derekjskilling, Thank you for taking the time to leave a review of your recent stay with us. I am extremely happy to hear that you enjoyed all aspects of your stay here at Gleddoch Hotel, especially our beautifully decorated suite. I will make sure that each department hear of your fantastic comments and we will all look forward to welcoming you back in the future. Kind Regards James A - General Manager

"Gorgeous hotel with lots of nice touches"

5
traceymS7392HA, Blairgowrie 28/07/2018

Loved this hotel. Has never heard of it before but will definitely come back. Rooms were very clean, nicely decorated and spacious. We used the spa which was spotless and very relaxing. We loved the outdoor hot rub and the lovely view. We had steaks for dinner which were huge and very tasty. Only small criticism was breakfast finished at ten and didn't feel that was very clear so we almost missed out on ordering from kitchen. Lovely wee goody bag on departure which was excellent touch.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear traceymS7392HA, Thank you for leaving us such a wonderful review. I am thrilled to hear that you enjoyed all aspects of your stay with us from our beautifully decorated rooms to our stunning outside hot tub with views over the River Clyde. Regarding your comments about breakfast finishing at 10 am, this is certainly something we will take on board. Once again, thank you and we hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Disabled access"

3
parky6969, Lytham St Anne's, United Kingdom 28/07/2018

We checked in late on a Thursday night and shown to our rooms which where at the back of the hotel which where great clean and tidy and great for my mum in a wheelchair. We went for a drink which meant wheeling my mum outside and down step path. At the end of the night they offered us a lift back in a golf buggy which was nice but trying to get a wheel chair user in a buggy is not easy . And to push in the dark on uneven ground is not easy . We book her to have her nails done it was raining so had to leave her room and go out into the rain to the spa as there is no lift in side. So a great hotel but please look carefully if you have a wheelchair user as it could be difficult

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Parky6969, Thank you for your feedback and for choosing to stay with us at Gleddoch. I'm glad that, for the most part, your stay with us met, and hopefully exceeded, your expectations. As I'm sure you will appreciate, given the age and listed status of the buildings at Gleddoch we are unable to provide lifts for our guests, but we do offer on request, porterage and lifts in our golf buggy which I appreciate is not always the easiest way. We appreciate all your feedback and we certainly hope to welcome you back in the near future. Kind regards James A - General Manager

"Mark made the stay!"

5
lou14russ, Glasgow, United Kingdom 26/07/2018

Had a great stay with the kids at Gleddoch Special thanks to Mark, he was great with kids and gave them a VIP tour making them feel very exclusive! Something my 13 year old loved! Will absolutely rush back, Gleddoch the staff is a credit to a beautiful hotel.

"Friends lunch"

5
Kelly m, Glasgow, United Kingdom 26/07/2018

Met my friends for a lunch and must say the hotel surpassed my expectations. Mark was fabulous, great fun, welcoming and an absolute brand ambassador for the Gleddoch Thanks for the laughs Mark, looking forward to next time!

"Ok"

3
User 24/07/2018

We stayed here on our lastnight of a Scotland tour, the room was acceptable even if there were some cobwebs the WiFi was almost non existent from our room as I think it was too far away. The shower was running pretty cold too, comfy bed if a little bit like sleeping in the sun during the night. We ate dinner in the vista restaurant the steak was good the desserts were slow to come with the menu as well as them actually getting to the table and were pretty mediocre. Over priced and we weren't offered the two menus that they have as an option which was poor. The view is spectacular and the staff were polite. After checkout the little bag to go is a nice touch so they get points for that.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Scotsnowy, Thank you for taking the time to leave us a review of your recent stay here at Gleddoch Hotel. Firstly, I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process. We wish for our customers to enjoy their hotel experience, so we are sorry to hear that you were not positively impressed by some aspects of your room and also service in the restaurant. Once again thank you and we hope to welcome you back to Gleddoch Hotel in the future. Kind Regards James A - General Manager

"Lovely"

5
User 22/07/2018

We stayed at Gleddoch for an overnight. What a beautiful hotel our executive king room was absolutely gorgeous. The spa facilities are great pool sauna steam room along with heated loungers and an outdoor hot tub. We had a courtesy call before hand and as it was our wedding anniversary they left a card in our room a lovely personal touch. We had dinner in the vista restaurant the menu doesn't have a lot of choice, however the meal was exceptional my husband said that his steak was the best he had ever tasted. The buffet breakfast was very good lots of choice. Overall we had an excellent experience. Only downfall was we didnt stay two nights. Next time we will.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jayne B, We are extremely grateful that you took the time to leave us such a wonderful review of your stay with us. Once again, we would like to congratulate you both on your recent anniversary and I am delighted that we could make this special occasion so memorable. We will make sure the whole team get to read your comments and take the credit for the service and experience they provide. We will look forward to welcoming you back very soon and hopefully for 2 nights next time. Kind Regards James A - General Manager

"Mini-moon"

5
CKDrum, Alexandria, United Kingdom 21/07/2018

Looking for a short post wedding getaway before our upcoming Honeymoon my wife and I booked Gleddoch House. Thanks to an offer advertised on their website our stay included full use of the spa facilities, 2x half-hour treatments, lunch, dinner and an overnight stay complete with breakfast the following morning. Having both worked in 5 star hospitality establishments we have a natural awareness for great customer service, quality of product and attention to detail. Pleasingly, (in our opinion) Gleddoch House definitely managed to exceed in every aspect. A hidden gem in a beautiful location with stunning views of Ben Lomond and the Clyde, Gleddoch House was a surprise to both of us. From check-in to check-out in every department, every member of staff not only acknowledged us with a friendly smile, but effortlessly ensured we were both well looked after throughout our stay. Our booking was an overnight spa break and so we spent the majority of our time in the leisure club. Out with the beautiful facilities of the spa and the stunning views from the outdoor jacuzzi onto Ben Lomond, it was the friendly and helpful staff complete with a clean and relaxed atmosphere which allowed us to properly chill out. A special thank you to the pool attendant Derek who went about his business in a cheerful and attentive way - acknowledging everyone who used the facilities. Our spa lunch in the golf themed bar was lovely, with a generous selection of sandwiches which also included an optional bowl of homemade soup of the day. Dinner in the Vista restaurant was the perfect end to a very relaxing day. The food was delicious and attentive yet non-intrusive staff were all a credit to the hotel. The tables overlooking the golf course, Clyde and beyond as the sun was setting was amazing (but obviously not guaranteed in Scotland). With our stunning room to retire to unfortunately we did not make use of Dram - the hotel whisky and gin bar, however we do plan to pay a visit during our next stay. Thank you Gleddoch House for making our stay special. Mr & Mrs M.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear CKDrum, Firstly I want to thank you for taking the time to leave us such a fantastic review and I am delighted to hear that your stay with us was so special. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"If you are flying out of Glasgow, stay here before your flight!"

5
TBC2012, Orlando, Florida 17/07/2018

We had an early morning flight out of Glasgow and stayed here the night before. It was wonderful! The pool and hot tubs were relaxing and well maintained. The rooms were large and comfortable. Nice quality bedding and plenty of pillows. The food in the restaurant was delicious and the views over River Clive from the indoor and patio dining were fantastic. We don't golf, but the course looked very good.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear TBC2012, Thank for taking the time to leave us such a fantastic review. I am delighted to hear that you had such a wonderful time with us. We will make sure that each department get to read your comments, and take the credit for the service and experience they provide. We hope to be welcoming you back to Gleddoch hotel very soon. Kind Regards James A - General Manager

"Beautiful little place"

5
EmzlyMac, Gibraltar 15/07/2018

To start with, what a beautiful entrance followed with a very warm welcome from the reception staff. The grounds are lovely and the rooms are too. We took a minute trip with our two young children and two dogs. We felt very relaxed and comfortable. Staff were very accommodating in helping us feel that way. Will definitely visit again.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear EmzlyMac, Thank you for taking the time to leave such a a fantastic review. I am delighted to hear that you had such a lovely stay with us and that our staff made you feel so welcome. We look forward to welcoming you back in the near future. Kind Regards James A - General Manager

"Well worth a visit"

4
User 12/07/2018

Had a great three nights at the hotel while staying in the area visiting family. Room was bright and spacious with a modern look..Special mention to the restaurant team for looking after us especially at breakfast on the terrace with our dog.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Graeme K, Thank you for taking the time to leave a review of your recent stay with us. I am delighted to hear that you had such a fantastic time with us and I will be certain to pass on your lovely comments to the rest of team, with special mention to the restaurant. We very much look forward to welcoming you back in the near future. Kind Regards James A - General Manager

"Lovely Hotel"

5
1moray, Edinburgh, United Kingdom 11/07/2018

A lovely hotel with good sized rooms and lovely big shower room. The staff were all very helpful and professional. Lovely views from the restaurant ... and the food was delicious. The small bar in the hotel is extremely comfortable. The Barman was exceptionally knowledgeable and professional. Lovely terrace off the Bar to sit out and enjoy the garden. Will definitely return.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 1moray, Thank you for taking the time to leave such a lovely review of your recent stay with us. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Let down by the resturaunt and its food"

4
David J, Wales, United Kingdom 11/07/2018

I feel that this hotel is let down by the food and the resturaunt itself as the hotel itself was very nice. Nice entrance reception area and the whole place was nicly furnished and clean. The bar had a nice atmosphere and the bedrooms were excellently furnished to a high standard with extra large comfortable beds with nice quality bedding, to me that is very important. Attention to detail was even seen throughout the bathroom with nice tilling bright lighting and big mirrors all working together making it look modern and clean. The toutch of Eldis bottles of toiletries in the bathroom also was a good toutch with fluffy bright white bathrobes and towels also contributing to the whole finish. Large flat screen TV on the wall with the resturaunts menu on screen was also a good toutch.However the resturaunts was on top of the building quite a walk up a lot of steep steps. We waited quite a long time for anyone to come to ask if we wanted anything to drink, then took a long time to arrive so did the starters and then the main and then the desert. We must have been waiting between 20 and 45 min between courses. The food itself was also a let down being tasteless and bland, out of character for a hotel of this standard.The noise level in the early hours was also disapointing with dogs barking and children screaming in the next room at 4 am.. Had a word with the manager in the morning and he was new to the hotel but he dealt with my complaint Just fine... Good luck to him in his new venture and hope he brings the resturaunt up to scratch.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear David J, Thank you for taking the time to leave a review of your recent stay with us. I am disappointed to see some aspects of your stay were not up to standard and I will certainly be investigating your points further to ensure these issues do not re-occur in the future. Within the last 3 months there has been much needed movement within the restaurant and we have a new restaurant manager, Matthew, whom I have great expectations from and the changes and training he will enforce. I am delighted to hear that you enjoyed all other aspects of our hotel, especially our stunning decor and furnishing. I hope to be welcoming you back to Gleddoch soon. Kind Regards James A - General Manager

"Would highly recommend"

5
bobbywood, Glasgow, United Kingdom 10/07/2018

I stayed here for my girlfriends birthday and the staff couldn't have done more to help. Even with phone calls leading up to do stuff with the room before we arrived. The spa was so relaxing and think everyone should go down even if just to use the pool or hot tub. I really glad i booked this and my girlfriend was happy as she loves the place as she has previously stayed here. I hope to go back soon and have another relaxing stay.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Bobbywood, I am delighted to hear you had such a lovely stay with us and thank you very much for taking the time to leave such a lovely review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Imperia spa and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Anniversary"

5
sturrock30, Elgin, United Kingdom 08/07/2018

Great start to our anniversary on arrival we were given an upgrade which was lovely and in our room was a card and a plate with little treats and happy anniversary in chocolate on the plate this was a lovely touch and much appreciated. Food and service great no complaints. Husband enjoyed the golf and we enjoyed the roof terrace hot tub. Lovely hotel and surroundings would certainly return and recommend.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Sturrock30, First, a big congratulation on your recent anniversary and I am delighted that you enjoyed your little treats from us. Many thanks for taking the time to leave such a lovely review. I'm pleased you had an excellent time during your stay with us. I will ensure I pass your feedback onto the team and we hope to see you again in the future. Kind Regards James A - General Manager

"Spa Break"

4
Graham M, Motherwell 05/07/2018

Nice setting, overnight was good, food was excellent and great value for money. Spa treatments were booked out which was a little disappointing however we should have booked beforehand. Weren't able to access the outside hot tub because it was locked, did ask twice to open door but wasn't done. Would go back, may add a round of golf next time as looked in decent shape.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GrahamM, Thank you for taking the time to leave a review of your recent stay with us. I am very glad to hear that you enjoyed all the facilities of the hotel including our Restaurant and most importantly that we met your expectations in terms of the service you received. Our hot tubs are locked at least once a day, so they can be cleaned. We do always make sure to keep our other hot tub open during this time but apologies if you were not made aware of this. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Beautiful Relax"

5
Linda H, Stafford, United Kingdom 02/07/2018

Lovely couple of days away. We were staying for Mum in Laws surprise 80th birthday in nearby village. Staff all really friendly and helpful Hayley on reception, Alan in bar, and Emma Louise in Spa talking me through all the gorgeous Elemis products (I only bought one box set but was tempted to 2) and really helpful young man with strawberry blond hair (Sorry didn't see your name) offering to help me out of indoor hot tub. A wee gent. Breakfast was fab lovely lady both mornings asking if David was happy with scrambled eggs or prefer another choice. Very welcoming. All in all first class and we will be back ??

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Linda H, Delighted to read all of your comments and appreciate you taking the time to leave them. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We hope we will be able to welcome you back to Gleddoch Hotel in the near future Kind Regards James A - General Manager

"A Bit Disappointing"

3
HappyWanderers56, Scotland 02/07/2018

Have been wanting to come here for a while and finally managed it but unfortunately found it did not live up to expectations. We had an Executive Super King room overlooking the Clyde and while the view was lovely we did not like the fact that it also overlooked the outside Spa area. We felt we couldn't really appreciate the view as we couldn't avoid looking at the people lounging about outside and also those using the jacuzzi. Also this area was noisy at times. The 19th hole bar was really nice with friendly and helpful staff. Had dinner in the Vista restaurant and while the staff were very pleasant the service was pretty awful. We waited 35 mins for our drinks to arrive and the food service was also really slow. The food when it did come was very nice but the long wait spoiled it for us. The restaurant was not particularly busy so would not like to see what the service is like when it is busy. Breakfast next morning was lovely and the waiting staff were excellent. Liked the goody bag given to us a reception when we checked out.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Happywanderer56, Thank you for taking the time to leave a review of your recent stay with us. Firstly, I want to thank you for bringing the issues to my attention. As we are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to the restaurant will be of a positive nature. We hope to be welcoming you back to Gleddoch in the near future. Kind Regards James A - General Manager

"Four day visit"

5
adrietanis, Bovenkarspel, The Netherlands 02/07/2018

Nice, comfortable and clean rooms. Friendly staff. The food in the restaurant was very good. Large indoor pool suitable for exercise. We had a very nice stay and once we are again near Glasgow we hope to stay here again.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear adrietanis, Thank you for taking the time to leave such a lovely review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Restaurant and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James Anderson – General Manager

"Very good"

4
warkyd, Belfast 01/07/2018

We stayed last week with our toddler and were v impressed. The setting is beautiful and we were warmly welcomed into the lovely reception area. Room was nice and the spa facilities were lovely, esp the outdoor hot tub with great views. Layout slightly confusing at first but became easier, obv due to the historic nature of the place, which was charming. The nineteenth hole restaurant was relaxed and lovely atmos. Breakfast staff were lovely to our toddler and made us feel welcome, a good spread as well. Sadly we had rowdy neighbours who decided to play their music and yell at 8pm ( when we couldn't really complain though toddlers bedtime =7pm!) and then at 11ish when we did complain and it was dealt with very swiftly. It was a lovely surprise when checking out to get a wee goody bag for the onward journey. Would love to come back without toddler some time and enjoy the dram bar, which looked great too.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear warkyd, Thank you for taking the time to leave such a lovely review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Nineteenth bar and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future. Kind Regards James Anderson – General Manager

"Spa "

5
User 21/06/2018

After been a member of the Spa for some months now I am writing an update of the Spa. From the day we joined the Spa we have felt the all the staff could not have been any more helpful anything we have asked for it has been done from help in the gym with using the kit also all the girls in the Elemmis spa are always smiling and welcoming when we arrive. The swimming pool sauna steam room and the 2 hot tubs I outside are all spotless. Once again thanks for making our time in the Spa special. Paula and all the staff at the Gleddock Imperia Spa

"Below expectations for the price"

2
Karis T, London, United Kingdom 21/06/2018

This hotel was disappointing; especially having arrived straight from the Premier Inn which cost a fraction of the price and was excellent. The hotel feels outdated and access is difficult as there's no lift. You climb stairs from reception to your room and again from your room to the restaurant on the top floor. This was particularly difficult with luggage. The beautiful views of the river Clyde are hidden behind trees so that you only enjoy them on your drive up to the hotel and not whilst within the grounds. The first room we were given, having paid extra already to upgrade, had a diagonally facing window so that you couldn't see out except when standing in the corner; and even then the view was of the car park. When we asked to move we were told it would cost £45 per night for an upgrade – although eventually we were found a room with a better window for the same price. We saw leftover food in the corridors 3 times in 24 hours. Also, whilst not their fault, the cleaners had to drag and bang their cleaning bags around due to the lack of lifts, which isn't ideal. The food selection at breakfast was disappointing and the food quality was less than expected. Even the cooked food from the menu arrived cold and the muffin wasn't toasted enough. I wish I'd complained at the time and removed breakfast for the second day. Getting ready in the room was difficult, as the mirror on the wardrobe is blacked out so you can't use it to do your makeup / can hardly see your outfit, and the glass panel on the side of the bath/shower is too short so you end up with water everywhere. I must say that the entrance is pretty, the golf course makes for okay surrounds and the furniture in the rooms was pretty, for lack of a better word. I also slept well in the huge superking bed. But all in all, for the price, I'd definitely have stayed in the Premier Inn.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Karis T, Thank you for taking the time to leave us feedback of your recent stay with us. Firstly, I want to thank you for bringing the issues to my attention. As we are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit will be of a positive nature. Due to the listed nature of the building we are unable to provide lifts. However, we do have golf buggy's onsite and on request these can be used to escort guests from one side of the estate to the other. I am sorry to hear that you were disappointed with the view from your room but if you were to return to Gleddoch Hotel I would recommend booking an "Executive Super King Bedroom with a Clyde View" as this room is guaranteed a view of the Clyde. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort Kind Regards James A - General Manager

"Excellent hotel with great pool, good restaurant choices and helpful staff"

4
FRANKGlasgow, GLASGOW 20/06/2018

Stayed in the executive rooms in the annex - nice, big rooms and close to the pool/spa and the two restaurants. Food good with choice of menus and restaurants -best meal was the cheapest. Prawn cocktail and the best battered fish which was delicious - made for us by special order to the chef so thanks to him and Kerry in the restaurant. The pool is warm and large - with steam and sauna rooms and indoor and outdoor jacuzzis- and not at all busy. Hotel located in its own grounds and golf course and is a great choice for a couple of days R&R And thanks to Hayley at reception and to all the staff who were always helpful and friendly

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear FRANKGlasgow Thank you for taking the time to leave such a fantastic review of your recent visit to Gleddoch hotel. I am delighted to see you enjoyed all aspects of your stay with us and I will certainly pass all your lovely comments onto the team, especially Kerry & Hayley, who will greatly appreciate this. Thank you once again and we hope to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager .

"Amazing "

5
User 19/06/2018

We were very impressed with this hotel. The sea view room was decorated to a really good standard. We loved the hot tub with some nice views over the grounds and water. The food was also to a high standard and again we were seated with great views. Top marks to the staff at Gleddoch who were all friendly, giving great customer service. Special mention to Anthony in the bar. We would recommend this to anyone and will definitely go back.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ChriseM8055IN Thank you for taking the time to leave a review of your recent stay with us. I am very glad to hear that you enjoyed all the facilities here at Gleddoch but most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Spa time with my daughter"

5
aw1000, UK 18/06/2018

This place is wonderful. We have spent two Christmas,s here, a couple of nights last summer and a night last week. The staff are second to none and nothing to much trouble. Food superb and the bar well stocked. A special thank you to Stacey on front desk, Alan in the bar and heather in the restaurant. Just fab people. Fantastic welcoming place to chill and relax. Well done everyone

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Aw1000 Thank you very much for taking the time to leave such a fantastic review. I am very glad to hear that you enjoyed all the facilities here at Gleddoch on each of your visits but most importantly that we met your expectations in terms of the service you received. I have passed your lovely comments onto Stacey, Alan & Heather. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Enjoyable stay"

3
User 14/06/2018

We stayed here for 3 nights near the end of May and enjoyed it. The room was fairly large and the bed really comfortable. Alan, the bartender, was very knowledgeable about whisky and gave us some really good advice on a route to follow on or journey through Scotland. One downside was the lack of a lift—lugging baggage up the stairs through the narrow door in the reception area was a challenge. The other issue was the unreliable WiFi; it was down for over 14 hours on our last night and although we notified staff and asked to speak with the manager, nothing was done about it for several hours. Truly disappointing.

"Big Disappointment"

2
Paul L, Edinburgh, United Kingdom 13/06/2018

Was looking forward to staying at Gleddoch for the weekend (attending wedding nearby) - stayed there years ago and was anticipating a great time - Turned out to be very poor value for money and overall disappointing. Our room was uncomfortably hot even with all windows open and the addition of fan (which the night porter had to get from the office !) Food and service at breakfast was the main problem - Both mornings were made to feel like a nuisance for expecting breakfast - Restaurant ran out of many basic items e.g. Butter, Yoghurt - milk for our tea/coffe was served in a bowl ! - no jugs- What was labelled fresh orange juice was over watered -down concentrate and was a very poor quality Food on the buffet was no more than lukewarm and had clearly been "sitting" for quite some time Staff were trying their best but younger members appeared out of their depth and had clearly not had much in the way of customer service training. Overall staff group appeared very un-coordinated. All in all a poor (and rather expensive for what it was) experience

"Just a quickie"

5
MojoAyr, ayr 12/06/2018

We just had a very quick overnight away but enjoyed every minute of it! Didn't arrive until nearly 6pm but from the moment we arrived it was pure relaxation. We pretty much had the spa to ourselves and although we thought we were a little late the gentleman assured us we could take as much time as we like to chill out and enjoy. We weren't sure how this trip would go as our last visit was dreadful, for various reasons, none of which the previous manager did anything to appease. However on this occasion every one of the staff were friendly and very helpful. Really looking forward to our next visit in September with a large group of friends. Thank you.

"Daughters Wedding"

5
Margo H, Ayrshire, United Kingdom 10/06/2018

Had our daughters wedding yesterday 9th of June and it was fantastic. The hotel is beautiful. The ceremony room was decorated beautifully. As the weather was so good we were able to have the ceremony out on the terrace with gorgeous views over the Clyde estuary. Rhona and Jordan were very helpful. The reception room was also lovely and again it was great to be out in the gardens. Staff seen to everything we had brought table decorations and they laid it all out beautifully. The wedding food was delicious (we were a little worried as we are not that impressed with the restaurant food - sorry). Rooms are just lovely and all staff were extremely friendly, even down to running us all up and down the road in the little buggy. We had a fantastic day, all our guests thanked us for a great time. Would thoroughly recommend this hotel for a wedding. It's a stunning setting. Thank you so much for a great day. You have given us great memories.

"Excellent venue but senior staff not worth the money"

2
dohertymike, Gourock Sctland 07/06/2018

Booked this venue for our daughters wedding on 3rd June 2018 excellent location even at the prices but what a let down by the senior staff, spoiled my day. I found the food to be very poor considering the prices & nothing as good as it was during the tasting we got before, high turnover of staff so beware, the food was served up after a long weight, 45 minutes between courses to get all the tables served & the senior management staff who were there on the day to help my wife & I through the stressful day where nothing but arrogant and rude not helping in any way, even demanded apologies from us when were were getting stressed out instead of being helpful & offering solutions to minor issues. Just not interested which was sad to experience. Even involving the happy couple Stressing them out out even more as well, sad & totally unprofessional. Totally unorganised & even missed a section for the video to be shot, insisting that's not their job to inform people what was going on... thought that's why we paid them or organise the day.... obviously not so beware, nice area to the rear of the property for photos etc. but totally unsafe with all lose slabs on the stairs etc. I could go on but I won't, nice place to stay overnight or for a couple of days but for that special day think again, senior management staff there need to take a long hard look at themselve, if you think they are there to guide you through the day & make your life easier think again, just made things harder, seemed to be rushing through everything so they could get home & leave the junior members of staff to deal with it all... thank goodness for those junior members they were & so helpful, wish we had them in charge from the start... thank you to them all but the senior members should take a look at their junior staff & learn from them about dealing with their paying customers.

"Beyond outstanding customer service"

5
missblue222, Hertfordshire, United Kingdom 06/06/2018

I come to the area regularly to visit my mother and always stay here.The hotel is always superb, the rooms immaculate and facilies great. The stand out point is always the staff. They always deliver great service and are funny, friendly and personable. On this visit they excelled. I brought my dog and they were wonderful. I didn't feel dog tolerated she was fussed over and treated like a VIP. My mother and I had a lovely evening sitting in the grounds in the sun on the terrace outside the Dram bar and we were looked after wonderfully by all the staff who were so kind and attentive and enthusiastic about the hotel. I can't recommend it highly enough and all the staff there ensure I can't wait to return!!

"Wedding 3rd June 2018"

2
CharlieM276, Paisley, United Kingdom 04/06/2018

During a resent visit to the hotel at a wedding on 3rd June 2018, I found the food to be very poor.the food was served up after a long weight the management staff where arrogant and would not help in any way. The area at the rear of the hotel the steps leading down to the grassed are are unsafe and elderly people where struggling.

"Excellent hotel for a night away"

5
Nandy1251, Stonehaven, United Kingdom 02/06/2018

From the moment we walked into this hotel, we were treated very well by all the staff. They were so friendly & helful. Cannot fault any member of staff. The manager should take a lot of credit for the ambience he has created here. Nothing was too much problem for any of the staff. We were given a room upgrade with a view of the Clyde. It was beautiful. Very bright & a good size. Visited the spa & although we did not use it, I was very impressed from what I saw. We had a lovely meal in the restaurant & also breakfast the next morning. The location of this hotel is fantastic, away from the hustle & bustle of the centre of Glasgow. Have stayed in Glasgow a lot, but will definitely be coming back here.

"Golf Holiday and so much more!"

5
grapevine1, San Diego 29/05/2018

We had a wonderful weekend in Gleddoch. The hotel is only about 20 minutes more or less from the airport so it's a very pleasant surprise that once you arrive and have passed some sheep and cows you feel like you are deep in the country. It is very quiet, a bit off the main road. It is on a hill so there are gorgeous views from all over the hotel. The reservations desk was very friendly, quick and efficient checking us in. I'm really sorry I was remiss in getting the young woman's name who seemed in charge as we had very pleasant and informative interactions with her throughout our time there. Our room was beautiful with views of the River Clyde. It had been renovated so the bathroom was modern and of very high quality fixtures. The bed/pillows were extremely comfortable and the sheets, also, what one expects of a very high end hotel. The bar was the most fun of all! It had a great ambiance with very chill music and many, many varieties of whisky and gin to choose from. The bartenders, Alan and Anthony were extremely knowledgable mixologists who kept us educated and happy with different "experiments" in flavors. If you need a breath of fresh air, you walk immediately out to a comfortable patio and back garden with more beautiful views. The golfing was very interesting with rolling hills and gorgeous views of the River Clyde. The rentals appeared to be new and of a quality brand with all the clubs you need for a challenging game. They also have buggies if so desired! The pro shop is very well maintained and the men at the desk very friendly and accommodating. The spa is excellent! Spacious and immaculately clean. There is a lovely long pool for laps, hot tub and even a deck off the pool to lay in the sun if the weather allows. The deck also has a gorgeous view of the Clyde. Be warned that the treatments are very popular so make appointments when you make your reservations. If you can tear yourself away from the hotel, Loch Lomond is only about 25 minutes away by car, with all kinds of activities to be had. We went to Luss and had a first rate lunch and boat ride.

"Amazing Experience"

5
eringavin25, Greenock, United Kingdom 28/05/2018

From the glorious views to the patient and caring staff, the Gleddoch is an incredible experience. The only thing to complain about is that we couldn't stay longer! The food was outstanding and the amenities were suitable for everyone. The room itself was worth every penny and we were taken such good care of. The cleanliness is of the very highest standard and we can't wait to return!

"Not the experience I expected"

3
ren35, Scotland, United Kingdom 27/05/2018

This was an overnight stay for me and my husband with some spa sessions as an add on. First of all the good things. The location of the hotel is lovely and particularly on a beautiful day like the one we had it felt wonderful. The room was quite opulently decorated, not to my taste, but I couldn't fault it. The bed was massive and quite one of the most comfortable I have slept in. The spa was lovely and the treatments were very good although my husband said that his therapist looked and sounded less than engaged with him and she seemed to be reciting from a script rather than treating him as an individual. Now the not so good bits! On trying to register the receptionist was already dealing with a customer. Fair enough. I stood in line expecting to be taken in turn. Unfortunately a gentleman who was obviously not experienced on reception but who was some other staff member decided he would "help out" and asked me all sorts of questions resulting in him hunting through the piles of reservations, not finding my name then asking me several times "Is this yours?" showing me other people's reservations. Eventually the receptionist was free and she took over but the whole scenario was quite unprofessional. That evening we had a table booked at the Vista restaurant in the Hotel. The décor is pleasant enough if not stunning and the tables quite plain but again the views are lovely as we were seated overlooking the golf course and surrounding hills. Our wine order was taken and it was all very efficient. The menu is quite limited and even more so if you are vegetarian, which I am. There was one tomato salad as a starter and celeriac soup. Now there may be fans of celeriac soup out there but I am not one of them! So it was the tomato starter for me -only it wasn't! I was told they did not have the correct tomatoes for the dish so I couldn't have it. Now if you are a top class restaurant with a very limited menu surely you would make sure you had the ingredients for the four items you stated on the menu. I said that I didn't want celeriac soup and I was eventually offered lentil soup. This was actually the highlight of my meal and was delicious. Next came the main course. Again being vegetarian there was only one option and the menu stated that this was Lasagne with vegetables. I don't think I am being unreasonable in assuming that Lasagne with vegetables means lasagne sheets of pasta with a filling of vegetables since lasagne is a form of pasta - silly me! What I was offered was a small portion of what looked like ratatouille. There were carrots broccoli and onions in a tomato Ragu sauce on their own in a heap in the middle of my plate. No pasta, no potatoes, no other vegetables, no garlic bread-nothing and this was supposed to be my main course. Even the waitresses looked embarrassed serving it. My husband had a sirloin steak which to be fair he said tasted good and was done how he likes it but this came with garlic butter and the whole steak was covered in a thick garlic butter paste which granted could have been to someone else's taste. The desserts were unremarkable being cheesecake and lemon tart but at least they were edible. The whole experience was not cheap but we had so been looking forward to a lovely dinner in a top restaurant and that is certainly not what we got. The room itself was fine for the most part but again this was an executive room which we supposed had top of the range facilities but there were lots of little things which irritated more than anything else and when you are staying for a short time you want a quick fix of luxury and pampering - not the idea that you would get better at a nearby Premier Inn. There was no mirror of any kind in the room. The only mirror was inside the bathroom which was not full length and so you couldn't see yourself fully dressed. Quite important for a night out. Also when we washed our hair we couldn't see how to style it as the sockets were in the room but the mirror was in the bathroom. That was irritating in itself but the actual hairdryer was set on such a low level that you would get more heat from simply blowing on your hair. All of these little things are important when you want to dress up for an occasion. Check out was fine and there was a nice touch when we were given Goody bags for the journey of water, crisps, an apple and shortbread biscuits. In summary good things and bad things but I was expecting more and I was left disappointed.

"Fabulous, unforgettable visit!"

5
rahc13, Glasgow, United Kingdom 24/05/2018

I visited for the first time with a group of friends for a reunion. The spa service and facilities will be the ones I compare everything to in future, it was lovely and the cherry on top was the outdoor jacuzzi and sun beds. Afternoon tea was fresh and all our dietary requirements were met. Overall a fabulous experience.

"Great spa, afternoon tea could be improved"

4
Pippypoppy94, Glasgow, United Kingdom 24/05/2018

Visited here for my birthday with a family member. Upon arrival we were disappointed to find the spa and afternoon tea we had booked were not actually in the lovely hotel but in a different building round the corner. Upon arrival the entrance to the spa wasn't the best as there was a cleaner hoovering loudly, not exactly a relaxing welcome! The receptionist was friendly and took us theough for our massage treatments. Both therapists were excellent, i had Lauren, friendly and did a great job! We then used the spa facilities which were excellent, lovely and quiet, the most wonderful aspect was the outdoor jacuzzi, with incredible views, fantastic! We then had afternoon tea in an upstairs restaurant area, not quite as grand as we had hoped (badly stained carpets to start). Tea brought over, no offer of coffee etc. Sandwich choice limited, including a poached salmon one whch neither of us thought looked appealing! Scones tasty and good sized soft drinks. Overall a great day, but they should certainly look at upgrading the afternoon tea and consider holding it in the hotel as opposed to a gold club restaurant. Would certainly recommend the spa!

"Overnight stay"

2
User 22/05/2018

My husband surprised me with an overnight stay with dinner bed and breakfast. When we arrived we used the spa facilities which were great and my husband had booked me in for a massage at 2pm. We were ment to get a robe and slippers with our spa day and overnight - but we were told that our robe and slippers will be in our room but we cant check in until 3pm. The girl at spa asked house keeping of we could get them as treatments at 2pm and was told no! This was a bit dissapointing as it was ment to be a relaxing day and i was having to change in and out of clothes a number of times! When we went for dinner we oredered lentil soup .. it was disgusting! It was warm water with some veg floating around! We got it changed and then rest of dinner was just ok. We ordered cocktails in which there was no menu for - my french martin had no froth on it and tasted like juice and my husbands gin cocktail was ice and soda water basically. We ordered another but they were worse so we gave up and went to bed early. In the morning went for brekfast. I ordered eggs benidict. There was no hollindaise sauce! It was egg yolk! By this point we had had enough and i just wanted to go home. My husband told the girl at reception when checking out but all she said was sorry about that. I then sent them and email and i have had no reply at all! The views spa and rooms are nice but everything else was very dissapointing! All you want is decent food and a nice cocktail with a menu, some hollindaise sauce and a robe and slippers and my stay would of been amazing .. but thats too much to ask by the looks of it!

"Needing some improvements"

3
User 21/05/2018

I recently visited Gleddoch Hotel for a one night spa break with a friend. On arrival we were mostly happy with the facilities and enjoyed our time in the spa. Our room was very warm, and even after opening the window and turning the radiator off it was still an uncomfortable temperature. We phoned reception and a staff member came to have a look. He asked us if we had tried turning the radiator down, as if we were stupid, and then when we explained that the bathroom radiator couldn't even be turned down he told us “he didn't know he wasn't a plumber”. We were however grateful that the staff moved us rooms but I can't say there was much improvement on the temperature in the new room either. We were impressed with dinner and enjoyed the 2 course deal in the restaurant, the food was delicious. However the staff again looked at us as if we were stupid when we asked what gin they had to offer. We requested Fevertree tonic and were given Schweppes, but after further requests we eventually received the correct drinks. The highlight of our visit had to be the bar downstairs. The bar manager was incredibly knowledgeable and made our experience highly enjoyable. He brought out and array of gin and beer for us to try and we even asked him to make us anything he liked because we were so impressed. The drinks were delicious, he had really got to know what kind of things we liked and he managed to create a great atmosphere in such a small area of the hotel- we didn't want to leave the bar! If this kind of service could follow through the rest of the hotel we would most certainly return. On the morning of check out we were asked to pay for the room, much to my confusion as the £90 room charge + a £50 security deposit had already been held on my account after checking in. The receptionist couldn't seem to find some ‘sales authorisation code' so had to take my full card details and told me that she would process the transaction later and I would receive the £50 back in my account. This is now 4 days after my visit and I have not yet received this money and on my account it appears that £140 is still missing from my account. I have called the hotel who have promised me that it is not their fault and that it is in fact the bank that may take up to 10 working days to process the transaction. I fully disagree with money being held on accounts when visiting hotels. The hotel could simply take card details for any damage to the room and this would suffice. I am now an extra £50 out of pocket and have no real idea when the money will return to my account. This is not only something that I disagree with but I believe that visitors should be made aware that the money is not guaranteed to be returned straight after their visit. It is unfortunate that this is the case as I would have considered returning to Gleddoch however what was meant to be a relaxing spa break has turned out to be a bit of a stress.

"Terrible service!"

1
User 21/05/2018

My partner and I went away for a relaxing night away only to be greeted by rude reception staff! Checking out was a nightmare, she wasn't interested in our service as we were in our 20s and hurried us out the way for the posher looking people! So rude and not worth the amount of money we paid. The only thing positive about the hotel was the lovely man at the imperia spa, he couldn't of done enough for us but the rest of the staff completely ignorant.

"Beautiful Facility- Adult Oriented"

5
Danielle M, Janetville, Canada 16/05/2018

Stayed here with my Husband and 1 year old daughter for the first night of our Scotland adventure. Beautiful. Probably wouldn't recommend for families with children- everyone was polite, but you can feel that children are not there often. Nice, very warm pool. There looked to be a hot tub, sauna, and steam room as well. There were about 8 other people using the pool area activities at the same time (all men... actually we didn't see a single other female or child the whole time on the property). Room was nice. Bed was very comfortable. LOTS of stairs. A little too "posh" for us, but for a romantic getaway would be amazing. Did not have food included in our stay, and did not eat as menu quite pricey.

"Overnight deal"

3
User 15/05/2018

Stayed overnight on a b+b deal with Expedia and combined a 5pm deal for dinner. Driveway entrance is impressive and so is first sight of hotel. As with all old buildings, could do with a touch up here + there but am sure this is an on going task. Our room smelled slightly of damp on first entering, and had a not so nice outlook onto some workmens buckets outside our window! Spent a nice afternoon on the outside balcony at the Nineteenth Hole bar. Service here was good as it was in the Vista Restaurant, all staff are very pleasant. I would recommend checking your bill on checkout morning as we had 2 seperate charges totalling nearly £60 that weren't ours, however this was sorted put quickly + efficiently. Would say overall this place was 3.5 stars but not 4 star.

"Wonderful night away!"

5
jennifermackenzi2018, Glasgow, United Kingdom 15/05/2018

Had a great overnight stay with my partner. Room was absolutely beautiful - couldn't fault it at all. Swimming pool and spa facilities where spotless and very relaxing. The staff at the hotel couldn't help us enough - big thank you to Lee who looked after us. Went above and beyond to ensure we had a great stay!! Very kind, down to earth and great to talk too. Will definitely be back!

"Fantastic Overnight"

5
Hillj61, Irvine, United Kingdom 15/05/2018

Had a fantastic overnight stay with my friend for a catch up.Everything from the check in to leaving was perfect. Gorgeous room,great food,beautiful spa and most importantly lovely staff.Will definately be back.

"Our dream wedding - 12th May 2018"

5
User 14/05/2018

We got married at Gleddoch on 12th May and the day was absolutely perfect. Every single member of staff made us feel like royalty, we wanted for nothing all weekend. From our first meeting, menu tasting and all the way to our dream day on Saturday everything went so smoothly. Rhona and Jordan made sure everything was exactly as we had asked and made sure we were relaxed through out. The wait staff, bar staff and Chris on reception went above and beyond to make sure our guest had a great day. The venue itself is just picture perfect, so many of our guests have been saying how amazing it looks after all the renovations. The bars, lounges and grounds were the perfect spaces for our guest to mingle and enjoy the beautiful views. The food was unbelievable - canapés, main meal, buffet were delicious. The sticky toffee is the best I've ever had!! Our families loved our private breakfast the following morning and they spent all day Sunday playing golf, visiting the spa and relaxing in the fabulous terraces. We cannot thank Gleddoch enough for making sure we had the day of our dreams!!! Mr & Mrs Hughes xx

"Food was poor"

2
User 10/05/2018

Ordered the £15 burger thinking for £15 this better be incredible and it was anything but, I mean it wasn't disgusting but this place is deluded if they think that burger is worth £15. Friend ordered a chicken salad which went pretty much untouched as was so incredibly dry. Have no issues paying high prices for food but it has to be worth it and this just wasn't. Sorry.

"Perfect overnight spot"

5
jammy, Mo Bay 10/05/2018

A little gem of a hotel not far from Glasgow Airport which is what attracted us after a long day's traveling. Comfy clean spacious rooms, accommodating staff and a delicious breakfast. We really didn't take advantage of all that was on offer.. The spa and leisure facilities looked first rate. Would return.

"Fabulous"

5
Laura H, Wigan 09/05/2018

The hotels reviews and photos do not do it justice. The room was modern and spotless clean. The spa was fabulous- heated seats looking out at that amazing view and a bonus hot tub outside. Pool open until 10 and nobody in while I was there the staff emptied all the water out and refilled both hot tubs showing just how clean and hygeine focused the hotel is. Luxury Elmis products in the changing rooms and bedrooms. Late check out. Would definitely book again. You won't be disappointed.

"Highly recommend"

5
Tyoine, Northern Ireland, United Kingdom 08/05/2018

The layout of this hotel is a little strange due to it being built on different levels and it doesn't have any lifts. Therefore quite a few stairs to climb. I had pleasure of staying 3 nights in a junior suite. The suite was stunning with beautiful views. All areas of this hotel are beautifully decorated. Spa area was exceptional. The staff are great. Food was a little disappointing but I look forward to retuning.

"Fantastic stay, amazing staff especially Angela"

5
bwilson2222, Edinburgh, United Kingdom 06/05/2018

My partner and I recently stayed at Gleddoch and firstly I would like to say how beautiful the hotel and surroundings are, our bedroom immaculate and extremely comfertable. There was one girl in particular who excelled herself by going above and beyond on many occasions in our short stay. Our room key wouldn't work, Angela told us to have a seat and a drink and she would be straight back which she was, our evening meal was Devine and again Angela took her time going through the difference in menus and reccomending a wine to suit our dish which was a remarkable choice. After our meal she wasn't only looking after us but a full restaurant and still made time to speak with every guest she is an absolute asset to your hotel and yous are lucky to have her. The following morning the breakfast was served a buffet style, all very nice but atmosphere lacking with staff hospitality. All in all my self and my husband will absolutely be back to stay at gleddoch and only hope we have the pleaseure of meeting Angela again. Thank you Gleddoch but especially thank you Angela. Hope to see yous again very soon.

"Gleddoch hotel"

4
User 01/05/2018

Overall a great experience . The hotel itself in beautiful location. Can't praise the spa treatments/ facilities enough. Manger and Staff very helpful and will recommend local attractions to visit . May thanks for memorable stay.

"Wow!"

5
User 30/04/2018

What an amazing time we had last night. Not overly busy but that meant the spa was quiet enough to relax! We decided to have dinner in our room and the food was outstanding too. Overall we were delighted and this is our new favourite spot for a relaxing spa day/stay over. Highly recommended! Ps - still can't decised what we enjoyed most.. the outside hot tub and the view from our room!

"Our wedding "

1
User 27/04/2018

We had our wedding at this venue on the 17/03/18. Make no mistake I am incredibly saddened to write this as we had a wonderful day and our wedding coordinator Laura was absolutely fantastic from booking all the way through. Food was beautiful and the venue is stunning all of our guests said it was a fantastic day. The issue we have is regarding missing wedding cards, We are missing numerous cards totalling the value of between £800-£1000. I am not in anyway saying anyone at the hotel should be held responsible for our gifts/cards it is par for the course that you are responsible for your own gifts. What I do hold them responsible for however is the lack of help and support in the aftermath. We stayed at the hotel for the weekend and after opening our cards on the Sunday we quickly realised we were missing quite a number of cards we alerted reception immediately incase they had been misplaced and was told they would look into it but as another wedding was on that day that had to take priority, completely understandable we honestly believed the cards would show up. Come the Monday we were leaving for honeymoon and asked to speak with the events manager who was unavailable so our mothers waited behind to speak with him he asked them if they would please wait until Friday to contact the police to give him the week to investigate. Friday came and went and I contacted a staff member who advised that he had been on annual leave all week so had no idea why we have been told he would investigate during that week and their advise was the contact the police immediately (my mother in law did this as I said we were on honeymoon & I have written proof of this correspondence). The police have advised that the Gleddoch have said cctv is now unavailable they knew this was an issue & the police were being called why could it not have been saved? Or more importantly why did no one care to look at this CCTV when we asked them to on numerous occasions. The most concerning part and the missing money I do hold them responsible for is the card my mums friend handed to a receptionist on arrival as she wasn't aware there was a postbox, the staff admitted they had received this card so were is it? A simple case of checking the cctv at the time the card was handed over would have resolved this issue it was reported and chased up several times why not just check it in the apparent two weeks you had to do so? This would have went a long way to avoiding suspicion. Cards we are also missing that were posted in our post box I was advised there is a CCTV camera directly above it why was this not checked?despite us practically begging them to do so. This review could have been prevented if they had simply provided a decent level of aftercare and essentially not been so lazy & furtive. I have given them chance after chance to do an investigation been patient and polite with absolutely nothing in return I'm absolutely devastated that this is a memory of our day & there has been no steps taken to resolve the issue.

"Work team away day"

5
Steve M, London, United Kingdom 26/04/2018

We had our team away day at Gleddoch. We had a great room with a large table that sat 25 of us comfortably with a lovely view of the Clyde. We were very well looked after by the staff who were superb. Lunch was excellent as was our private dinner. We also did a gin tasting experience in the Dram Bar with Alan which was a fantastic team event. I'd highly recommend it. Thanks to Mark and his whole team.

"Wedding anniversary party/vow renewals"

5
User 23/04/2018

After having The Gleddoch recommended to us by a few friends as a venue for our 10 year wedding anniversary celebrations we decided to go stay over to have a look. We were not disappointed, it was fantastic. The rooms are beautiful, the food was amazing and the hotel and the grounds are simply stunning. We then booked for our party, from start to finish the staff accommodated everything we asked for, from helping set up a games console and tv for the kids to play in the evening to finding safety pins for a dress malfunction before the ceremony, a member of staff even picked a guest up from the train station who was running late . They had everything covered and running smoothly for us the whole evening. Out with our event, just staying in the hotel was fantastic, totally family friendly (we have 6 kids) and all of the staff from bar staff to spa staff are lovely. We highly recommend The Gleddoch and will be back again ourselves.

"Wedding"

5
phillipdouglas331, Garelochhead, United Kingdom 21/04/2018

my friend recently got married here and it was fantastic the staff are amazing and friendly and the building and the scenery are stunning we stayed the night and the room was beautiful and clean with two dressing gowns provided the bed was very comfortable I would stay here again and highly recommend staying here .

"Half Term Family break"

5
markjp17, Nottinhham 21/04/2018

My family and I stayed at this beautiful location Hotel for the second time this half term. The views over the Clyde were prettier than I had remembered, whether the sun was shinning or the snow was falling. The room was plenty big enough for all of us and very clean. We used the pool and leisure facility every day. We loved sitting in the outdoor jacuzzi looking out over the Clyde. The breakfast in the hotel is superb. There was lots of choice and the staff were really helpful. The hotel is in a great location. We caught the train to Glasgow which only took 30 minutes and the train station is at the bottom of the road. Its only 25 mins to Loch Lomond. I look forward to playing the golf course next visit. I would definitely recommend this hotel

"Private Dinner for Family and Friends"

5
User 20/04/2018

We hosted a dinner in the Lomond Suite for almost 30 people. Everything was perfect. Events team were very helpful in setting things up. Food was excellent and our guests were very impressed by the service. My thanks to all involved.

"Our Wedding - amazing day!!"

5
Mands1204, Leeds, United Kingdom 17/04/2018

We booked the Gleddoch over 2 years ago for our wedding before the refurbishment after falling in love with the views and the hotel itself. The refurb only increased this and we can honestly say we had the most amazing day!! Planning the wedding over 250 miles ago was a challenge but the staff and the events team were amazing and helped me to sort everything and offered advice throughout the whole process. Big thanks to Janette and Laura from the team (who were no doubt sick of my emails ?) they've been fantastic and kept me calm and went above and beyond to make our day special. Big thanks to Jordan too (our MC on the day) he was great keeping things going to plan and checking if we needed to change the order throughout and for keeping a glass in our hands at all times. Also thanks to Alan from the bar, Chris from reception and all the service team! Everyone commented on how nice the hotel was and how lovely the food was – it was served quickly and the buffet food went within minutes. We couldn't have wanted or asked for anything else from the hotel and their staff. We never actually got chance to use the spa but some friends did and they enjoyed themselves and so did the kids! We will definitely be back – anyone thinking of booking a wedding here – do it!! You will not be disappointed – I would do it all again if I could and not change a thing! Amanda & Michael

"Flying visit"

3
pwd1690, Grantown On spey Scotland 14/04/2018

An interesting upgrade to the hotel which has I am sure been costly. Cannot say the decor is our cup of tea but everyone is different. We chose an executive room as opposed to a classic room we had stayed in before. Preferred the decor in the cheaper room. Attention to detail missing and I am sorry to say lack of management control.lots of small things not good. Cleanliness not good. Breakfast was okay but plates cold as plate warmers not on. Otherwise the stay was okay despite the noise outside the golf course facing view. Ask for a river view. Mound in shower. Dreadful staircase. Broken vents outside and inside. As I said lack of attention to detail.

"Dissatisfied "

2
alyaudbod, fife 14/04/2018

Beautiful hotel set in lovely grounds, just unfortunate that the reception staff are not the most welcoming, friendly or efficient. Having checked in on the Friday, asked for my complimentary upgrade, which was received we were told nothing with regards to restaurants spa etc. Day two received a call as they thought I should have checked out!! We book one night with points one with cash they knew this as was confirmed on check in but still managed to muck things up. What made this worse is overhearing the conversation with another member of staff with regards to myself and my booking. Not happy! Customer service very much needs improvement. On a positive note domestics were extremely helpful

"Afternoon tea"

1
User 13/04/2018

My sister and i went here for afternoon tea on tuesday 9th april. She had been given it as a gift from her granddaughter for xmas. We went there really looking forward to the experience as it is a 4 star country hotel and spa. Our first dissappointment was that they did not have us booked in, although we had booked it the week before. We were not given choice or told what it consisted of. When brought to us there was salmon sandwiches which we did not like, they changed these for ham. Roast beef had horseradish which could not eat, but main thing was that the spread on sandwiches was so thick and certainly not butter. Had to scrape it off and leave at side of plate. Couple of small scones and little pieces of what i guess was supposed to be cake. Overall not impressed. Suggest they look at other venues re Mar Hall to see how afternoon tea should be served. Not one of staff enquired as to how things were or if we enjoyed our food or visit. So will certainly not be going back. 2 very unhappy sisters.

"excellent short break"

5
alison b, Scotland, United Kingdom 13/04/2018

Got a gift of a short break here and could not fault the place. The reception staff were lovely on arrival and our room was excellent. Everything we could have wanted in it. The leisure facilities were amazing as were the swimming pool and health suite, especially the outdoor hot tub. The food in the evening was amazing and the added extra of fruit in my drink made it special. The breakfast was amazing as was the view from the restaurant. Had a great nights stay and would highly recommend.

"Best night out in months!"

5
User 12/04/2018

Myself and a few friends decided to have a catch up in the restaurant overlooking the golf course on the 11th of April this year and all agree it was the best decision we had made in a long time. The view was amazing, the staff were all incredibly professional, friendly and helpful. A special shout out to Fionna our server who catered to our every need, and also to Matthew their new Food and Beverage manager who took the time to welcome us and explain any and all questions we had about the menu. The food was out of this world, perfectly presented, perfectly cooked and wonderfully explained by Mathew. The menu was shorter than expected however after my initial doubt I was wowed by the quality of all the dishes. After dinner we moved down to the Dram bar and our expectations were exceeded yet again. The bartender, who I believe was called Andy was wonderful. Incredibly friendly and could answer any question you could possibly think of in relation to whisky or anything else on his bar. The location of the venue is stunning, from the driveway to the car park, and every detail looked to have been thought out thoroughly. I will definitely be back very soon!

"Mr & Mrs Boycott Wedding"

5
arlene85, glasgow 08/04/2018

We attended here for our friends wedding on the 7th of April. Our stay was fab from start to finish! The hotel was spotless, the food was brilliant, both at breakfast and dinner. The staff were helpful and friendly at all times. Our room was a great size, bright and had the best view! We used the spa facilities before leaving and really enjoyed the experience, the hotel is well decorated throughout and the spa was modern and also spotless, with the spa staff being very helpful. We will definitely return for a spa break to make full use of the facilities and to enjoy the hotel again!

"Missing wedding gift card."

1
NakuruHike, Glasgow, United Kingdom 07/04/2018

Having arrived at this hotel as a wedding guest, I was extremely unimpressed by the management's complete lack of concern following the disappearance of my wedding gift - a wedding card containing money - which I handed to the receptionist to give to the bride and groom on Saturday 17th March. The card vanished without trace. Receptionist Kayleigh assured me it would be passed on. Why has there been no internal investigation in this concerning matter? CCTV footage at the reception desk would swiftly solve the mystery - if only someone cared to look at it.

"Mini break"

5
User 04/04/2018

Thoroughly enjoyed our two night bed and breakfast stay. Superior king size room was lovely, clean and robes for spa were very useful. Food was excellent and although our one evening meal at the hotel took ages to come it was well worth the wait, delicious. First morning the breakfast was buffet style and ample choices. Second morning breakfast was to order and it was an excessive wait for the food (40 mins) but again lovely food. Swimming pool is great along with steam room and sauna. Outside hot tub slightly too cold but the inside one was far too hot, no one stayed in it for long! Would definitely recommend this hotel and if you were lucky enough to get a room with a view of the Firth I bet that is amazing.

"Improvement "

4
User 04/04/2018

First stayed here in or around 2015 , lovely setting but large and old. BUT visited recently (OCT 2017)and it's had huge investment, rooms are an excellent standard and breakfast fabulous. The gym could do with a little equipment maintenance, and hopefully the door cards have been sorted (it can be a long walk back !) Food is nice BUT could do with a bit more of a bar type menu (in the bar) Friendly staff and hope the above are just niggles ..... will always stay there when I can.

"Perfect"

5
thedfamily415, Glasgow, United Kingdom 02/04/2018

Visited here for a wedding at weekend, lovely rooms,nicely decorated!lovely scenery! very comfortable bed!!, great breakfast In morning looking over the water! staff very friendly! Will deffo be back??

"Dog friendly hotel and great Dram Bar!"

4
Shannon B, Old Windsor, United Kingdom 02/04/2018

We just checked out and had a fun 4 nights here. Everyone was lovely towards our dogs which made the stay. Alan in the Dram bar is absolutely brilliant, a real gem and Anthony was fantastic too. They were both extremely knowledgeable about their whisky and the Dram Bar was well stocked and comfortable which made our husbands very happy. A nice man at reception helped us open our safe (didn't catch his name!) as I didn't follow directions and locked my stuff in there, he was so lovely as was Carlos and Angela in the restaurant. Some of the other staff could not be asked but these ones made it a great visit. I can see what other reviews say about parts of the hotel being tired but the fact that they were so accommodating for our dogs and the staff I mentioned made the visit and we really enjoyed our stay. The restaurant and bar need revamping, we ate in the bar and they mixed up our food so me and my friend didn't enjoy our meal at at all and there was a breakage and then a staff member slipped and it was all a bit chaotic so we didn't eat on site again. However the first day they put us in a separate suite where we could eat with our dogs and that was freshly decorated and the staff like Carlos were fantastic. It was not far from Loch Lomond so we went there to walk the dogs and that was a great day out and there are a couple distilleries not too far away which was handy. You defo want to have a car if staying here in my opinion. So a mixed review I guess, it depends on what is important to you but we enjoyed it!! P.S. Thank you Alan and Anthony for taking care of our husbands, with love from the ‘angry wives' and Alan you defo look younger than the both of them haha!!

"Great venue for a family Wedding"

4
Alibali27, Grangemouth, United Kingdom 02/04/2018

This hotel has a country house feel which I prefer. Staff aren't in your face but friendly and approachable when needed. My super king room 25 was immaculately clean and super elegant and comfortable with gorgeous views of the water from the windows (which open, always a bonus). The room can be warm or cool depending on customer preference. The large shower room was top notch with Elemis toiletries. I loved the smaller public rooms and seating areas where you could just relax, the soft furnishings and ambiance in each room is lovely. The meal at the wedding was outstanding super tasty. Breakfast in the Kilpatrick suite was very tasty and all the elements were of the highest quality. Unusually for a hotel the drinks were very reasonable. All the staff in the hotel were lovely. My room was a long walk from reception, with lots of stairs which I didn't mind and there are ways of getting round for the less mobile. However I couldn't give 5 stars for the following reasons 1/. All over the hotel, outside bedrooms there were a lot of trays with finished meals on them, they should be removed more quickly, 2/. Cupboards and rooms that are less than tidy are left lying open which gives a poor first impression for guests. 3/. Towels from guests rooms who have left, are lying on the floor outside bedroom doors, again gives an untidy look, the dirty towels should be in a laundry basket. 4/. The housekeeper knocks your door before 11am on your departure day, there should be a more discreet way of finding if you have left. 5/. The breakfast in the Kilpatrick suite said 8.30 am to 10.30 am, however some of the wedding party weren't told this and went to the dining room. I arrived there at 9 am and the breakfast was just being brought in and at this time the hot food was almost cold. I would definitely come back here and use the spa and beautiful terraces for a quiet weekend, the views from those terraces are stunning. This was one of the best weddings I have ever been at.

"Jewel of the Clyde!"

4
markeB1259KD, Renfrew, United Kingdom 29/03/2018

Lovely hotel although some activities are on different levels. The hotel is built on the slope of the hill so for instance the spa is halfway up the stairs between reception and the dinning rooms. For that reason don't take your bags out of the car at reception, till you find out where your room is, reception is at the bottom tier and some bedrooms are at the top level so you may have to move the car. The hotel provides a great view across the Clyde so bring the binoculars. The grounds themselves are also great for views and a good walk but watch if you wander into the golf course. The course itself is a decent challenge as its set around the slopes. Other facilities such as the pool and spa are great. There is a pool table in the 19th hole bar but the lighting is terrible if you are playing of an evening, in a corner and dark felt doesn't make for a good game. The hotel is thoroughly clean and the staff were really friendly and welcoming. Rooms come in a variety of sizes and standards for all parties and pockets. Breakfast and dinner were well presented and really tasty, try the curried broth soup if it's available! Good location for jumping off to Glasgow or just the local countryside. Will definitely be back, great for short trips.

"Spa package"

3
Susie K, Greenock, United Kingdom 29/03/2018

This was a birthday gift from my husband which I was excited and looking forward to. I was joined by a friend who booked a single treatment. On arrival I was informed that all 3 of my treatments would be given concurrently starting at 10am,this was disappointing as having had full body massage,facial then foot treatment I didn't feel that using sauna,pool etc would be a good idea as my skin had lovely oils etc applied to it. On previous Spa days I have attended elsewhere the treatments are spaced out and discussed with you in which order you wished to have them. The treatments were great and Maxine is a superb masseuse. Lunch of a sandwich & soft drink were included in my Spa day,choices quite limited and served on Brioche bun with few crisps and purple coleslaw I think,it was tasteless whatever it was. This gift was £120 and I don't feel I got value for the cost as I didn't get use of the other facilities due to way treatments were given. The relaxation area is great with calming ambience,locker/ shower room clean & tidy. Will I return,only if the change Spa day treatments and space them throughout day rather that all performed together. The other facilities looked great,as I did not feel I could use them without undoing benefits of my treatments cannot say more!

"Extremely dissapointed"

1
22victormel, Fife, United Kingdom 25/03/2018

We booked two rooms for dinner, bed & breakfast and upon arrival for check in a lot of the rooms still weren't ready, once they were ready we took our luggage up to the room and were faced with a plate of food in the hallway outside the room opposite. Entering the room you appreciate how lovely the rooms are with the super sized bed that is great if you don't want to cuddle in to your partner, (perfect for me I can't mind the last time we hit it off) anyway back to the review...the stunning view over the river is gorgeous especially when the sun is reflecting off the water, we decided to try out the SPA oh it's a beautiful place if the facilities are all working but we had to wait in a queue to enter as it was fully booked, the out door hot tub is really just a tub as there is nothing hot about it, there is more fake tan stuck to it than what my wife wears on a Friday night, least the tub hasn't got any missed white bits, the indoor hot tub is like my sex life “out of action” as it was too hot. Now to the food that's quite simple it was a horrendous, I remember the school feeding me better if I'm being honest, there is a wee snug bar in the old part of the hotel that was lovely so that is well worth a visit, due to the food being almost unfit for human consumption we ordered a dominos pizza which deliver from Erskine, what a treat it was to...well worth the call. If your going to book here just go B&B and get a domino delivered and you won't be to disappointed....with the drink flowing and heading back up to our room I thought I'm in for a right treat here when I get up the stairs and I wasn't wrong the beds are extremely comfy, I was out like a light...woke feeling fresh with a beautiful view over the river ready to get a breakfast fit for a king, Jesso I was wrong, did I say fit for a king what I meant was fit for a bin, the food was cold, the plates were cold...I'm starting to sound like victor meldrew here but I was just disappointed...on the plus side it's easy access back out on to the main road when your leaving...

"Kerry and Shaun's Wedding"

5
Grambo1968, Milngavie, United Kingdom 23/03/2018

First time as a guest at this hotel . Service was fantastic, staff very friendly, food was to die for. All in all a great experience . Bar for a top end hotel was surprisingly cheap. Would certainly go back

"spa day"

3
susan o, Glasgow, United Kingdom 23/03/2018

spa day would be 4 star, but, they had ran out of cups for water, so could not get drink of cold water. Inside hot tub was really dirty, I removed head pillow, as its needs a good scrub, also top part of tub, also needs a good clean, and steam room was out of action. Lunch was vey good and enjoyable.

"Angela made our stay fantastic "

5
golfer45Scotland, Scotland 22/03/2018

Checked in no issues 2 lovely staff on reception. Went for a cheeky drink and the bar staff were brilliant and recognised the lady who was on reception earlier in the bar then driving the golf buggy . Booked into restaurant for a meal and yes the same lady was around again. Had to ask her name she was fantastic l. A brilliant night all thanks to the fantastic Angela who is a master of many trades. An asset to the hotel thank you Angela

"Lovely views & location - shame about the breakfast!"

3
Mermaids05, London, United Kingdom 20/03/2018

THe hotel is lovely, the location is great. However, the room service breakfast was absolutely awful - gone off orange juice, toast with no butter, forgot the beans. When I tried to call to complain/get my things changed, reception and room service didn't answer on several occasions. Beds were lovely & big - comfy.

"Disappointment! "

2
Traveller187522, Scotland, United Kingdom 19/03/2018

We have just returned from an overnight stay and we feel let down by The Gleddoch. This hotel is very well advertised with glowing reports about their ‘new' and ‘improved' features - don't be fooled! Firstly, we weren't able to access our room until 45 minutes after check in, as they were still waiting on it being cleaned. The room was spacious and served all our needs, this was the only real positive. When checking in, we quickly realised there was a wedding being held the same day/night, we were never advised of this. Come early evening, we found out our room was situated directly above the function suite for this wedding... the party went on until 01:30 and we heard absolutely everything. When we called reception to complain at 23:00 we were told they had already received similar complaints and nothing could've been done. The spa... the worst I have ever seen. All hype and absolutely no substance. The heated indoor pool is cold. The indoor hot tub doesn't function. The steam room is broken and the outdoor hot tub was freezing cold, broken parts and full of popcorn... The evening meal was absolute chaos! Firstly, our drinks order was taken but drinks didn't arrive until 40 minutes later, despite asking several times. Numerous items were unavailable from the menu, but weren't made aware until we came to place our order. The portion sizes are dreadful. We ordered two courses which took the best part of 2 and a half hours to be served. Upon leaving, our lovely server (the only other positive) apologised for the admitted dreadful service. Breakfast again was basic and we really couldn't wait to check out. We won't return and I certainly wouldn't recommend.

"Our wedding day "

5
gem-martin, glasgow 19/03/2018

We booked our wedding at gleddoch House hotel in 2017 for October 2018 but we decided to bring the wedding forward to march 2018. Gleddoch were more than happy to help bring our date forward infact they were more than helpful with every aspect of planning our wedding day nothing was too much for them Laura and Rhona were always available to discuss anything I needed they even give me suggestions on where to get things like cake celebrants and more. Laura and Rhona were very helpful when it came to doing menus table plans and name places Rhona even hand wrote all my name cards and table plan. On our wedding day both Laura and Rhona were on hand to help out with flowers guests welcome and even made sure the wedding party had food and drinks to keep us going till the ceremony! Both the girls were amazing on the day always making sure we were alright and kept everything very calm. Jordan was our master of ceremonies he was fabulous too made me feel very comfortable from the moment I met him nothing was an issue even when I was running nearly an hour late there was no problem they made sure they made the time up at the end of the meal and offered teas and coffee in the black and white room! Jordan done a great job he even helped my husbands 96 year old gran outside for a cigarette which I think is above and beyond he was very chatty to all my guests everyone said how lovely he was. I can not fault gleddoch house hotel at all the made sure Paul and I had the day we had dreamt of from start to finish everything was perfect and all ran without a hitch. I will be recommending this venue to anyone that's getting married. A huge thank you especially to Laura Rhona and Jordan You were all 5 star. The food was also 5 star from the canapés to meals and the buffet all my commented on how good it was Thanks Mr and Mrs McEwan x

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Mr & Mrs McEwan Thank you so much for taking the time to post your kind words. It was a pleasure for us to host your special day at Gleddoch and it's great to see it was a memorable one. I will ensure that your comments are passed on to the team, especially Laura, Rhona & Jordan. Please come back and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Fabulous"

5
_glendajohnston, Dublin, Ireland 19/03/2018

We recently had a really lovely weekend here. The hotel itself is lovely - the bedrooms, spa and communal areas have been recently refurbished. It's in a beautiful location with gorgeous views over the countryside and the Clyde. There's and outdoor hot tub and lovely outdoor seating area. What gave the hotel it's warm atmosphere though were the staff. We were so well looked after especially in the restaurant and in the spa. There's a great boutique style 'Dram bar' with every type of Scottish whiskey and gin you could think off. The barman really knows his stuff and will spend a lot of time with you. I would definitely go back.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Glenda Thank you very much for taking your time to post your feedback. It's great to see that you enjoyed your stay at Gleddoch and we very much hope to see you again soon. Kind regards Chris Davis Head of Sales & Marketing

"Spa membership "

5
User 15/03/2018

Myself and my wife have been members of the spa for just over one month. What we have found is the spa is spotless and all the staff work hard and are always on hand to help with any problems in and around the spa. The steam room had not been working but we have seen work getting done to get it opened again very soon . The gym is also very well equipped and staff are on hand to help out with fitness programmes. Big thanks to all the staff in making our time enjoyable. Danny & Caron

"Girls Spa Weekend"

4
111jacqueline, Glasgow, United Kingdom 07/03/2018

We had arranged the overnight spa package which included the following: Full use of Spa, 2 x 30min treatments, lunch, dinner, bed and breakfast £185. The Spa facilities are good and the treatments were very good. The outside hot tub cooled down very quickly. Food was nice, staff were very helpful I have forgotten their names! They were very patient and could not be more helpful. Rooms were very comfortable, I have paid a lot more for less!. Breakfast to die for and a lovely package on leaving.

"Chilled night away "

3
User 05/03/2018

A good deal for a night away which included use of all leisure facilities (outdoor Jacuzzi is especially a nice touch) and breakfast included. The surrounding views are stunning & rooms are nicely decorated. I wouldn't advise dinner at the hotel as it is overpriced, small portions & wouldn't say worth the money - £63 for soup and risotto with 1 house wine each.. There are no shops near the hotel so I would advise taking some stuff with you as the nearest shop is a bit of a drive. Breakfast was good - continental and hot food options with a nice view. The staff were lovely & helpful and we would return :)

"Valentine's Break"

4
User 04/03/2018

My husband and I visited this hotel on a Valentine's deal on the 10th Feb from the moment we got to reception till we left we couldn't fault it. It has all recently been refurbished our room was stunning with q lovely view of the Clyde. We had dinner here which was part of our deal there was a small mix up with menus but was quickly sorted with a lovely glass of presseco for the inconvenience the lady who attended to us I think her name was Angela she is an asset to the hotel such a smashing girl made our evening so special and made us laugh too. We then went to the gin bar which was lovely and cosy there was a wedding on some guests had came threw but it was a pleasant atmosphere. We retired to the room and what a great nights sleep we both had the beds were sooooo comfy I actually meant to look at the make and maybe invest in one lol. Of to breakfast we went and couldn't fault that either plenty to choose from loads of fruit ,fresh pastries,all sorts of cooked breakfast buffet style and got and yogurts etc so we were not disappointed incase sure I had my fill. We planned to visit the swimming pool as we had been before it had been refurbished the only reason we have a 4 out of 5 so itl probably be a 5 next time but the snow came on quite heavy and we knew we had a toddler to pick up so left before we risked being snowed in so maybe next time so I'd recommend this hotel not too far away from home but far away enough to relax and get away from it all hopefully we will get to visit again soon.

"Relaxing wee break"

4
maurice l, Motherwell, United Kingdom 03/03/2018

Went on the dinner bed and breakfast deal which was very good value. Quick book in, lovely room then went for lunch where the only let down was the initial poor service . Waited ten minutes in the bar for the menu to be brought to us and the ordered drinks, gave up and went into the busier room where we served immediately . Food was very good , the spa facilities good , evening meal good , breakfast average . Excellent massage in the spa , so all in all worth the money .

"Overnight at a wedding"

5
User 26/02/2018

Me and my boyfriend had opted to stay at this hotel as we were going to a wedding at the establishment. We had booked the super king room with a river view. When we arrived to get to our rooms. It was a complete maze. There were so many twists and turns that I was surprised that we made it back to the room. This was he only negative thing about the hotel Our room itself was stunning. The decor was beautiful and well done and the room on its own had no faults. The bathroom was beautiful and the room was very spacious. The view was as promised. Stunning. The best part of the hotel was the bedsheets. They were like sleeping on clouds. I was very devastated to leave such comfy covers. I'm already trying to plan my next stay here and if you can I would definitely spend a night here.

"Lovely stay amazing views "

4
User 25/02/2018

Came up from Newcastle. Had a lovely stay. Glasgow city centre 10 minute drive and Glasgow ice bar 8 minute drive. Lovely views especially when we went in heated outdoor hot tub spa facilities free when you book room. Very happy with our premier executive room queen bed large bath room. The only thing was my partner wasn't happy as they had fillet steak online menus but when went to restaurant they only had 2 other ones on menu so we settle for burger & fish and chip in bar restaurant. Would definitely recommend staying here overall very nice view and friendly staff. Thanks x

"Excellent Staff."

5
Holdo15, Newcastle upon Tyne, United Kingdom 25/02/2018

We stayed here last weekend and enjoyed it immensely. All the staff we encountered were fantastic and went above and beyond to help. My partner didn't like the view from the original room we were allocated so she reluctantly asked to change if possible and there was no drama at all. In fact the member of staff took her to see the other room before hand to see if it was ok first. I'm not a Whisky drinker but Alan in the Dram bar went above and beyond to find a whisky i could enjoy and his knowledge of whisky was fascinating. We went for an evening meal the two nights we were there and the food was of a very good quality. The steaks and the risotto's were cooked to absolute perfection. wine was reasonably priced and was of a good standard. Breakfast could be a little bit better as there was no bacon and the coffee wasn't great (and at £16.99 I can say i've had better) but I'm being picky at this point as the next day it was cooked to order and coffee was better. Overall we'd definitely book again without hesitation.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Holdo15 Thank you for taking the time to post your comments, we greatly appreciate all feedback. It's great to see that Alan was able to introduce you to a whisky that you enjoyed. We have recently made improvements to our breakfast buffet and will continue to make further improvements. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Disappointed "

3
PaulineW209938, Newry, United Kingdom 24/02/2018

We stayed here for 4 nights for our wedding anniversary and had mixed feelings about our experience. Check in was a bit confusing as we had to move our car from the front of the building round to a back entrance. Room was fine and lovely and quiet but view was poor. We had dinner in the restaurant on the first night and were very disappointed, restaurant had a beautiful view but window sills and around base of windows was filthy as was the carpet. Food was ok but nothing to get excited about and the service in the bar afterwards was very poor. Staff were very friendly but not at all polished. Breakfast was ok but again staff were running in circles trying to sort any small request (ie) fried eggs. Upon check out we had a major issue, we had paid for the hotel through Best Western before we left home but at check out they had no record of this and therefore requested full payment again until we could forward them proof of payment upon our return home. After several phone calls from home we did get a refund in the credit card but I felt the hotel should have more contact with Best Western to insure this type of thing does not happen. A goody bag given at check out although much appreciated and a nice touch is totally unnecessary and the money would be better spent on staff training. Spa staff were extremely professional and friendly and we had a couple treatment which was really good and not too expensive. Hot tubs and pool area was nice but again a bit grubby and outdoor hot tub was not operating in one day of our visit. Steam room was not operating at all during our stay. We heard this hotel had been recently taken over by a new owner, well I think the new owner would need to do a bit of work and make full use of this beautiful hotels potential.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Pauline Thank you for taking the time to post your comments, all feedback is genuinely appreciated. All your comments will be passed on to the relevant Managers and the necessary action will be taken. It's great to see that you enjoyed your spa experience. We very much hope that you will not be deterred from returning to Gleddoch in the future. Kind regards Chris Davis Head of Sales & Marketing

"Sort the kitchen"

3
torag59, Edinburgh, United Kingdom 22/02/2018

Lovely room, friendly staff. Peaceful stay with beautiful views. However food lets it down. Stayed for 2 days and didn't have a hot meal once. Even breakfast was lukewarm. Had to wait quite a while after ordering. Restaurant was cold and not very atmospheric - better to eat in the bar if possible.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Torag59 Thank you for your comments, all feedback is greatly appreciated as it enabled us to improve our service levels. We have had a lot of glowing comments regarding the restaurant recently so it's disappointing to see that you did not enjoy your dining experience. Your comments will certainly be passed on to the relevant team members. I hope this will not deter you from returning to Gleddoch in the future. Kind regards Chris Davis Head of Sales & Marketing

"Beautiful Hotel with very pleasant Staff."

5
cmonthehopps, Glasgow, United Kingdom 19/02/2018

My wife and I stayed here for a one night with dinner bed and breakfast included. This is a beautiful Hotel in a fantastic location with some stunning views all around no matter which way you look. The rooms are very clean fresh and have the best-known showers we've seen in a Hotel . Restaurant food is very nice where the staff were so pleasant and the view you had whilst having your breakfast was breath taking. We used the Spa too which was spotless and well kept again showers in Spa were great and Staff very friendly. In the morning we played golf on this stunning course which was well kept even though we've had rain and snow in recent weeks the Green keepers keep it very playable. Check in and check out was very easy and again the Staff were so friendly we will definitely be back soon and would recommend this Hotel to all people young old or families.

"Nice dog friendly night away"

5
andytaberdeen, Stonehaven, United Kingdom 18/02/2018

We stayed here for 1 night back in Oct. family of 4 and dog. The hotel and room were great. Breakfast was a buffet in the morning. We went two at a time so the dog wasn't left alone which worked well. My wife and son were going to a concert at the hydro and found the train from Langbank to be convenient, whilst myself, daughter and our dog went exploring with the car. A great stay and would certainly book here again when we need a dog friendly hotel near Glasgow. Might have an upcoming trip to Millport and that being the case we will definitely be back to stay at Gleddoch.

"Wonderful relaxing stay"

5
Andre G, Edinburgh 16/02/2018

It was a wonderful stay. Ask for executive twin room nr 31 with views over the river Clyde and beyond! The breakfast was so tasty and warm. Great pancakes with maple syrip. The three course dinner was the best I had in a long time. The staff is so friendly and helpful. There was a fire alarm and the staff was so professional and efficient in evacuating all the guests. They made sure all the children were warm and safe until the fire brigade turned up! Well done to all of you.

"Ok"

3
Cagneydog, Uckfield, United Kingdom 13/02/2018

Stunning views of The Clyde, and Golf course but not my 'bag'. Arrival was confusing. No one to help us with luggage and all round a poorly managed hotel. Staff are lovely but need more training, restaurant doubles up as breakfast room complete with murky windows to view what is an amazing view of the area. Can someone just get a good window cleaner! An array of Fawlty Towers style service in the bar and restaurant, grubby dining room carpet where people had dropped food and no one had bothered to clear as they went by, disorganised dinner service. We booked for 8pm, finally got our table, yes we were a group, at around 9.15, so starters came along around 10pm. Not ideal. Overall, this hotel has undergone a new owner, who IS investing in amenities, but first, you must have a fully trained management team in place to execute your desire of a top notch Golf resort and spa. The annex in which we stayed was a short DRIVE from reception or you could navigate the stairs, corridors, more steps, more doors then eventually arrive at reception where the bar is stunning, but not well placed or used!!? A golf buggy would be a benefit to take people to this gorgeous bar from the annex! Reception area is lovely. Untrained staff but in appearance, lovely. Our room safe, along with other guests was faulty so we would all become aware the code was the same in each room! Such a poor show. And a security error! The rooms HAD been decorated to a very high standard, but electric wall heaters??? Really? All functional as a room to sleep but just not 'there' yet. Oh and I'm still waiting for my iPhone charger to be posted. Two weeks now! I'll just go buy a new one! So, as you'll gather, not my fave place, or a place that I'd return to. Sorry, it needs someone older than 17yrs old to be a manager and get things done!

"Beautiful location"

5
User 10/02/2018

Stunning location, professional friendly staff. Pet friendly although not advertised on web site. Spotlessly clean with lovely big rooms with big bathroom. Staff willing to accomodated our dog if breakfast was required. Would definitely go back.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lesley Thank you for your kind words, I am glad that you enjoyed your stay with us. We hope to welcome you and your four-legged friend back to Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Great hotel"

5
minnie208, Hampshire, United Kingdom 09/02/2018

My husband and I stayed here last Tuesday evening and I can say it was one of the nicest hotels we have stayed in. We were very lucky and were upgraded, and for the cost, which was only £5 more than a city centre Premier Inn, there was absolutely no comparison. Our room was spotlessly clean, extremely comfortable bed, and good quality towels and toiletries. The views are magnificent, the decor very pleasing and the location, which is 5mins drive to motorway could not have been better. The little extras, free coffee and biscuits in lounge, goodie bag with crisps biscuits, fruit and a bottle of water on departure were a really nice touch. We will certainly stay again

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Minnie208 It's great to see that you enjoyed your time at Gleddoch. Thank you very much for your kind words. We hope to see you again soon. Kind regards Chris Davis Head of Sales & Marketing

"Marvellous "

5
julester077, Glasgow, United Kingdom 09/02/2018

Had an overnight stay 8th February. Hotel is beautiful decor throughout to a very high standard. We had a family room with 2 double beds again the decor was lovely. Red wine in the bar was very nice 9.95 a glass. Will definitely stay again .

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jules Thank you for taking the time to post your review, I am very happy to see that you enjoyed your time at Gleddoch. We hope to see you again soon. Kind regards Chris Davis Head of Sales & Marketing

"Wee treat"

5
User 08/02/2018

This hotel is lovely. You experience great customer service from the moment you step into the reception. The room was very spacious and has everything you need. Food was also great. Views are amazing !

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Angela Thank you very much for your comments, please come back and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Mixed bag, could be very good"

3
pbjmclean, London, United Kingdom 05/02/2018

This is a lovely old house and typically it appears extended and extended further over the years. Lovely reception and bar in the main building however if your room is at the back you are looking a a very long, winding up and down journey to reception. The hotel has a lovely spa including a gym, pool and treatments rooms, I had a great swim and massage, a plus for this hotel. Rooms appear to have been refitted, modern and clean. Having such a lovely bar down next to reception its a great shame that there if no formal dinning room, instead the only restaurant is at the other end of the hotel, yep another walk to what is a very casual restaurant, the same place you have breakfast. I could not fault the food but on our first night we had booked a table for 08:30 and did not get our table until an hour later then our food was further delayed. I put my dry cleaning in early one morning for return the same day, despite chasing I never got it back, kept ringing reception no answer so another walk to reception the next morning to find it had no it been cleaned. This is a nice hotel for the money, the staff are all very pleasant friendly people but there is a serious management problem in the hotel, there appears to be no management present especially when the staff were in chaos serving dinner then breakfast the next day. For this reason I graded the hotel average, it could be very good if the service was improved.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear pbjmclean Thank you for your comments, all feedback is greatly appreciated. As you quite rightly stated the resort has been extended over the years and as part of the development there are car parks adjacent to all bedroom locations and a guest transportation vehicle for any guests with mobility issues. Please accept our apology for the issue you experienced with your dry cleaning. I hope you will not be deterred from returning to Gleddoch in the future. Kind regards Chris Davis Head of Sales & Marketing

"Wedding day!! :-D"

5
lilmyers, Scarborough, United Kingdom 05/02/2018

We had our wedding ceremony and reception here on the 2nd of Feb 2018 and I can not express enough how amazing the whole day was everything ran so smoothly the whole day was absolutely perfect. We had no issues the day ran in perfect time I honestly can't explain how thankful I am. The grounds of the hotel and the views are absolutely perfect and well kept, the rooms are to a high standard and the evening meals and breakfasts are lovely. The staff are absolutely amazing and will go out of there way for you nothing is to much trouble I was like to give a special mention to Rhona, Jordan and Anthony they were brilliant so friendly they kept me very calm during the day and made sure it all ran amazingly :-) I honestly can not recommend the hotel and its staff enough, anyone who is looking to book a wedding needs to do it here, the wedding package in my eyes is amazing value for what you receive. Once again thank you so so much for making our special day so magical you all do such a brilliant job and should be externally proud of yourselves Thank youuuu Leanne & mark Sheridan :-)

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Leanne & Mark Thank you so much for your kind words, it was a pleasure for us to host your special day and it's great to see that our team made your day memorable. I will ensure your comments are passed onto all the team involved in your day. Please do come back and see us soon. Kind regards Chris Davis Head of Sales & Marketing

"Gleddoch dub and spa"

5
Elaine S, Erskine, United Kingdom 04/02/2018

Fantastic hotel, overlooking he Clyde, spacious rooms tastefully decorated. Dinner was great lots of choices everything cooked perfectly. Breakfast was excellent hot and cold breakfast cereals, fruit yogurts etc Spa facilities were excellent indoor and outdoor hot tub, swimming pool steam room Spa treatments were excellent great price and very helpful staff. Overall great hotel

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Elaine Thank you very much for your comments, it's great to see that you enjoyed your stay with us. Please do come and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Mr david myers"

5
User 04/02/2018

Just been for my daughters wedding the hotel was fantastic the staff / photographers/hairdressers were all unbelievable we were lucky with the weather aswell but again it was the best two days I have had for a long time the management and staff made it feel so good every thing went like clockwork I was so impressed and every body from family and friends were the same food was excellent and would not hesitate to to book again rooms clean and comfortable well done to all there

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear David Thank you so much for your kind words. It was a great pleasure for us to host your Daughter's wedding and it's great to see the team worked hard to deliver a memorable day. I will pass your comments on to all involved. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"One night stay for a work trip"

4
User 01/02/2018

I picked this hotel based on where it was, as i had an early meeting the following day in Port Glasgow, and i didn't like the look of the nearby Premier Inn. As i arrived around 4.30pm, the building looked very inviting, especially given the atrocious weather and the 6 hour drive i'd just endured. Check-in was quick, and friendly and i was soon in my room, which is exactly what you need after a long journey. My room was lovely; nicely furnished and impeccably clean. Same story with the bathroom. I went down to the bar, which is small but inviting, and had a pint and a chat with the friendly barman. As i was so tired, i opted for room service for my evening meal. The large flatscreen TV in the room made this task simple, as there's a menu function on the in-house TV system, showing what's available in the hotels Vista restaurant, or the alternative room service menu. After making my decision, i rang room service, and my meal was delivered promptly after around 30 minutes. I'd picked the Gleddoch bacon cheeseburger, with a chicken liver parfait to start. The parfait was nice and creamy, and was served with a small side salad, chutney and bread. The burger was huge, and served with a side of fries and salad. Unfortunately, the (very small) portion of fries was virtually cold, and the burger was a bit too firm and slightly dry. The cheese was congealed, and it just seemed like it had been re-heated. I've definitely had worse, but i've also had a lot better. Following one of the best nights sleep i've had in ages, in a bed that had the perfect mattress, the perfect quilt, and the perfect pillows, i headed up to the Vista restaurant for breakfast. The view is fantastic, even on what was a dull and snowy morning. My choice of Eggs Royale proved to be a great choice. Perfectly cooked poached eggs, on a fresh toasted muffin, with delicious smoked salmon and hollandaise sauce. Faultless. There was a minor over-charging mistake on my invoice when checking out, but this was dealt with speedily and professionally. I wouldn't hesitate to recommend this hotel to anyone, but maybe take advantage of those lovely restaurant views, as opposed to having room service.

"Business Trip to Glasgow"

4
Phill2610, Gosport, United Kingdom 31/01/2018

Had 9 days at this hotel while working at Bowling on the Clyde Estuary. Good hotel, but very spread out with lots of stairs to get to different levels / elevations. Not an issue to me, but noted some more elderly people finding difficulty and also getting lost in the hallways. Restaurant was good and the breakfast choice excellent with really fast and efficient service. My room was comfortable and fairly quiet. I use hotel gyms all the time and I found the gym here quite small with very limited equipment. All in all I had an enjoyable stay and will stay here again if asked to work at Bowling again.

"Fantastic Hotel and Spa"

5
KennyHunter, Bearsden, United Kingdom 30/01/2018

My wife and her friend had an overnight Spa experience here last week, had a great time - room was very spacious with a good outlook, food was great - with very nice and friendly staff, would certainly recommend this Hotel

"New Year Break"

3
rovership, Carlisle, United Kingdom 27/01/2018

Arrived at the hotel on Saturday 30th December for 3 night Hogmanay and went wow as we arrived.. Check in was nice and simple. With Dram bar next to it, with a lovely reception room as well. Asked when the Dram bar was going to be open and was told it would not be open over the Hogmanay period, no reason given. Told to park in the top car park as room was in the new building. The room was beautiful with great views over the River Clyde. Went for a meal in the Vista restaurant in the evening, food was ok, not brilliant, but edible and tasty. The Masquerade ball in the evening being held in the Garden room. Arrived at 7pm to be greeted with a glass of Prosecco. Room was not that big for so many people arriving for the ball. A bit cramped. Told to go into the Garden room for our meal, seat plan was easy enough to read, so easy to find your seat. Informed by a staff member that a wine waiter would be around to take our wine order from the list of wines on table. After 30 mins nobody had appeared. So went up the bar, which had a huge queue as everybody else was doing the same. By the time we had ordered the wine and got it delivered to table the food had already started to be served. The food was very disappointing. Not much of it and not the best. Everyone had pre-ordered the food the week before. So no reason for this. The band started after the food was completed. The dance floor was tiny, probably 6m x 6m. 1st dance was Gay Gordons, not enough room for that. The people dancing were crashing into each other. The band however were excellent, playing and singing a really good variety of modern and 60's music. When midnight came, the piper came in and played, then outside for the fireworks, unfortunately, the rain had started. So a few people missed out on the spectacle. Went back into the Garden room till the band stopped playing at 1am. Next morning for New Years day Brunch, informed on the information sheet that there would be Bucks Fizz served with breakfast. Went for Breakfast and asked where the Bucks Fizz was and was told, we are not doing Bucks Fizz as we did it xmas day?? Fair enough we thought, should not have been on the information sheet then. We then went down to reception to ask about the New Year Luxury Buffett!! in the evening. Told it would be at 7pm in the Vista restaurant, no booking required. We then asked about the Bucks Fizz in passing and she said she would mention to the manager. We found out later that the Bucks Fizz was served after 11am for breakfast?? That day was a lazy day spent in the swimming pool and Spa. This place is excellent. Lovely large pool. Nice and clean. Steam room was not working, but never mind suana was good, jacuzzi was good, The mosaic heated recliners were fabulous, with great views over the Clyde. Evening of New Years day. The luxury buffett!!! Told to sit where we wanted and we would be taken, table by table up to the buffett. Fair enough, good plan. Got into the luxury buffett, plates were the size of side plates, maybe a little bigger. Sausages in Gravy, Chicken Curry, Sweet and sour Pork. A few bits of cold meat and the salad was only tomatoes!! The food was terrible, not a luxury buffett at all. The deserts were a bowl full of Profiteroles or mince pies. When asked for a spoon, the girl said you have to ask the waitress in the restaurant for a spoon. Before all the tables had been served they ran out of food, people had been going up twice or taking 2 plates as the single plate was not big enough. A lot of complaints about the food situation especially by the last 2 tables. If that was a luxury Buffett I hate to see what a normal buffett would be like. Anyway after the buffett we relaxed in the 19th Hole bar, which had been prepared for the nights ceilidh. The ceilidh band were excellent. Playing all the favourites with nice clear instructions how to do dances. The next morning after getting showered the lights went out. So we rushed down for breakfast as we knew there would be a finite amount of hot food. The staff did their best with candles being lit and using their mobile phone torches so you could see your food. And about 10mins or so after we started our breakfast, they ran out of hot food. No surprise there. Not the hotels fault. We could not check out so they said they would send us our bill. No problem there. We felt that the service provided by the staff was not the best, there was no signs of management anywhere to be seen. The staff had a very laizze Faire attitude. and definitely needed guidance. We wil probably return for a 2 night break in the future, but would never come here for a hogmanay break again. We were disappointed with the service the staff provided. The hotel is beautiful though.

"Fantastic spa break with the girls!"

5
sonia m, fife 27/01/2018

Stayed with a group of friends on a fantastic value spa break on itison; £75 per person for dinner bed & breakfast with spa use & a back neck and shoulder massage. The rooms were lovely, super king bed in one of our rooms & 2 doubles in our other room. Rooms were modern & clean with good facilities. The spa is lovely with outdoor & indoor hot tub, heated marble loungers, steam room, sauna & pool. Seemed to be adult only which was great for a spa break. The massage was amazing. Food was very tasty, plenty choice & good quality. Only thing that the restaurant can improve on is the regularity of checking & topping up at breakfast but still plenty food to chose from. Hotel was easy to find. Definitely would recommend & plan to revisit.

"Short break"

5
davrat, dumbarton 25/01/2018

We stayed at this hotel for a one night stay using a 5pm deal which included room, dinner, breakfast and use of the pool. On arrival we were checked in quickly and also a reservation for the restaurant was taken. We had a junior suite room(No.65) situated above the reception area. The room was massive with a huge king size bed, wardrobe with built in safe, bathroom with shower in bath heated towel rail and free toiletries. There was also a small table with 2 comfy chairs and wall mounted large TV. The spa area has a free to use swimming pool, steam room, sauna and indoor and outdoor spas. Other treatments are available at an extra cost but we didn't use any of these so can't comment on them. The restaurant is on the upper floor and has fantastic views out of the windows that cover two walls. The menu we got was part of the 5pm booking we had made and was perfectly ok with plenty of choice you could order of the A la Carte menu if you wanted and you got £20 off your bill but as I said the 3 course deal meal was fine. After dinner we headed downstairs to the Dram bar for a few drinks. It is mainly a whisky bar but serves plenty of other drinks and anything they don't have there they will get you from the top bar next to the restaurant. Another reason to visit is to talk to Alan behind the bar as he is a font of knowledge on whisky and full of amazing facts. Breakfast in the morning was again excellent there was plenty of choice with both a continental and full cooked available with tea, coffee and fruit juice.We were very impressed with all the members of staff that we dealt with on our break and a big thank you to Mark and all the staff that helped make it a great night away. We will definitely be back again.

" Can't wait for a return visit!"

5
anngall123, Kilsyth, United Kingdom 19/01/2018

What a great weekend away. Nothing was too much bother for the lovely staff whether it was learning how to crush ice or checking ingredients for allergy advice. Special shout out to Sharon and Angela in the restaurant. We really enjoyed your banter and appreciate you going the extra mile.

"Nephews Wedding and overnight stay"

5
alw4, Ayrshire, United Kingdom 18/01/2018

Stayed at this hotel on 12th and 13th January to attend my nephews wedding which was being held at the hotel also. Room 36 was lovely very spacious lovely Elemis products in the bathroom and huge mirrored wardrobe plenty drawer space and lovely fluffy dressing gown and slippers in room also. Breakfast was of a great standard with hot items, selection of fruit, fruit juice yogurts. Our shower hose was faulty but this was soon rectified very promptly by the guest services manager Lee lovely caring person who managed to find another shower hose and fitted this and worked perfectly. The wedding reception was amazing the room was beautifully done out to cater for all the guests and the meal was lovely the evening buffet was lovely also compared to your normal sandwiches and sausage rolls. Check out was busy but again very efficient and got a lovely goody bag when leaving the hotel. Would recommend for an overnight stay.

"Fantastic Staff"

4
User 15/01/2018

Stayed Sun 14th Jan at the Gleddoch hotel after my partner winning an overnight Bed and Breakfast deal. The last time I was here was probably 30 years ago,so was curious to see the changes. From the efficiently and welcoming Sarah Jane at reception to Paula at the Spa who managed to find me some strawberries for my prosecco ( thank you so much!) and the lovely Maxine who massaged my back, shoulders and neck to make me feel human again! The hotel as I remember has massively increased and the Spa is amazing, the fact that it's on my doorstep has made me vow to use this fantastic facility again. The outside (yes I used it!) and inside hot tub, pool,steam,sauna room are a must visit. Our room (43) was on a weird corner site but worked fine, Bed was massive and SO comfy, but view wasn't great but in January it gets dark quickly so no big issues there. The only thing ( and again it's only an observation) the Spa menu has hot bacon rolls on it ( amongst others) which I thought Kitchen should be promoting healthy eating ? But to be fair they are probably catering for the golfing market as well. Checking out was prompt and the Wee travel munchie bag was a lovely surprise ( Thank you Chris) To sum my review up Would I go back again? .... Definitely, Would I recommend? ... For sure... What was my highlights? .... 100% the staff ... Thank you and looking forward to seeing you all again soon

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Diane Thank you very much for your kind words, it's great to see that you had a relaxing break with us. We look forward to seeing you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Overnight for family celebration"

2
User 15/01/2018

We booked the hotel for a family celebration, unfortunately despite what has obviously been a period of great investment and effort will prove pointless if people leave the hotel feeling disappointed or underwhelmed. To say we were very disappointed is an understatement, when I booked the room I was informed there were upgraded rooms available in an elevated position with spectacular views over the Clyde so I paid the extra, room 18 has a very miserable view of the housekeepers storage hut. I raised my dissatisfaction to be informed the hotel was full no other rooms were available but that the manager would be informed of our issue. No contact was made by anyone and when I enquired on leaving no one seemed to know about it. We visit many hotels for short breaks and I can see real potential in The Gleddoch its position is beautiful and the facilities are of a high standard but it is lacking in general hospitality and guest services. The staff seem to be struggling to maintain pace with the developments and this will ultimately damage their reputation. The reception area is poorly laid out with guests having to stand in a doorway to book in if there are more than a few people at any time this has the knock on effect of people having to squeeze past other guests even before they enter the Hotel, by rearranging the reception to allow people to queue away from the door it would make that more comfortable welcoming and efficient. The food at the reception we attended whilst of reasonable quality was cold as was breakfast, the toaster kept breaking down and guests who arrived towards the end of service found it difficult to get anything at all. These are not unsurmountable problems but they amount to a disappointing experience and I for one did not feel it represented value for money, as I have said I believe the hotel has real potential to be a great hotel and spa but is really falling someway short at this time and I am afraid I would not be confident of booking again.  As mentioned I did raise my concerns at the time and sent these comments directly to the hotel but received no response which I suppose reinforces to me that customer service is not high on their list of priorities.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jim Thank you very much for taking the time to post your comments. All feedback is of course greatly appreciated and please accept my apology if you did not receive a response to your contact directly with us. We do indeed have a selection of rooms with great views over the Clyde Estuary. Unfortunately room 18 faces towards the golf course and does not therefore have a Clyde view. Apologies if you were informed that room 18 had a Clyde view, this will be taken up with the front desk team. The planning of the reception area layout was undertaken with great attention to detail and the front desk has been placed in the only feasible position. During busy periods of check-in guests can of course queue towards the other side of the desk. Thank you once again for posting your comments. Kind regards Chris Davis Head of Sales & Marketing

"Very giod"

4
User 14/01/2018

I've been here twice now for a spa day each time, but haven't stayed in the hotel. I was pleasantly surprised at how nice the spa was. It offers lovely views across the water to Dumbarton from the outdoor hot tub and inside there is another hot tub, sauna, steam room and swimming pool. Staff are all friendly and we enjoyed some great treatments. I went for the salt scrub which smelled amazing. My only complaint is the restaurant staff are very slow. Each time I've been we have had to go and get someone to tell them we want to order or to order more drinks. They don't seem to hang around in the restaurant area and disappear for long periods of time. Apart from that I will be returning as the spa days are reasonably priced.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Miss Chisholm Thank you for posting your view. It's great to see you enjoyed your spa experience once again. Thank you for advising us regarding the service in the restaurant, this will be looked into as a matter of urgency. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Another lovely visit"

5
missblue222, Hertfordshire, United Kingdom 13/01/2018

I booked for 2 days whilst visiting my mother, I stay often as I just can't really fault it. The room was perfect , very clean, the right temperature looked fantastic. I had an evening meal, again staff were charming and the food to be honest was quite lovely. When using the leisure facilities I did notice the steam room was still out of use and the hot tub is still damaged as in other reviews- maybe waiting for parts? Pool was warm sauna was lovely. When I last visited the town I stayed at Mar Hall as Gleddoch was full, considerably more expensive and I have to say that for what I've just paid Gleddoch- you win hands down! Your team are just lovely- charming, polite and really friendly not over formal. I honestly enjoy every single visit here, it just never disappoints. And the little goody bag on leaving was such a lovely touch , I was really impressed

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Missblue22 Thank you very much for coming back to see us and for your kind words. As you correctly state we are awaiting parts from the manufacturers to get the steam room and hot tub operational again. We very much look forward to welcoming you to Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"New Year stay - shockingly bad!"

1
hortonsawho, Glasgow, United Kingdom 11/01/2018

Booked my family of 5 adults for the New Year package for 2 nights DBB. We arrived to a large queue of people trying to check in at the one time. Why not allow people to check in earlier - everyone staying for New Year was told to check in at 3pm(?!) We were advised to go to the bar for the welcome bubbly and truffles as some of the rooms weren't ready, only to hear the barman moan that people were taking more than one truffle (seriously?) Once we got our room, we went to the restaurant to get some food. The family next to us had waited for an hour to be served, so we opted for the selection of nibbles. In the menu nibbles were stated as "olives, salted nuts and bread with oil and balsamic". I ordered them for 3 people. What arrived after 40mins was one bowl of olives and a bowl of nuts - no bread, no oil, no balsamic. When asked where the rest was, I was told, "Sorry we don't have any bread" I then waited another 20mins to be given cheese sticks instead with another bowl of olives. Waited at the bar for 15mins to be served for a drink, to be told no cranberry juice. On arrival for the new years eve ball, we were crammed into a suite for a drinks and canape reception. Went in for dinner to the Garden Suite, tables jam packed together. We were on a long table of around 20. Dance floor was the size of a postage stamp. Really claustrophobic and not comfortable at all. When you wanted out of your seat, you had to warn the person on the table behind you were about to pull out your chair. We asked the waiter for wine for the table - that took half an hour, and came without a wine chiller. We asked 3 times for a wine chiller to be told there were none left. Dinner arrived - starter was a plate of anemic looking salted smoked fish and tasted well, like a plate of salted smoked fish. Main course was billed as "beef fillet", what arrived was once slice of processed beef, and it was cold. Asked for it to be heated up. Waitress came back with a new plate of food... which was also cold. Dessert was billed as "creme brulee" - it was absolutely disgusting and inedible. Sent it back and had the chocolate dessert instead - equally disgusting. Throughout the whole night not one single dirty glass was removed form ANY of the tables. The elderly party next to us left after the meal, and their dirty dessert dishes were still lying on the table at midnight. No water on the tables - asked my husband to go to the bar to get some - he came back with a vase of water(!!?) - He was told by the barman there were no water jugs left, and the only thing he had was a vase. The band were mediocre, the dancefloor was inaccessible due to it being tiny. I reckon there were around 130 people in the room and a dancefloor that would fit 20 people. Next morning breakfast was plentiful but not hot - asked for it to be heated up. It came back with the plate heated, but not the food. Around 4pm we were in the bar, when a manager came in and started noisily re-arranging the furniture. We were then told we had to leave the bar as they needed to set up the room for that evening. I asked if there was somewhere else we could go to finish our drinks and was told No, you have to be out of here by 5pm. So we just went to our rooms. That evening was billed as "deluxe or luxury" buffet. Hot dishes consisted of macaroni cheese, sausages in gravy, baked potatoes and chicken curry. The rest was cold food. A deluxe buffet that does not make. Entertainment that night was the best thing of the whole stay there. That evening going to bed, my parents dropped into another lounge where there was entertainment - a female singer. She made a comment over the microphone about what my dad was wearing. This ended with her announcing over the microphone to my dad "I'd chew you up and spit you out" - absolutely appalling!! My dad was extremely embarrassed and left. Last morning we went for breakfast - there was a power cut (not hotels fault) , so we had coffee and toast by candlelight. On going to the reception to ask what was wrong, I was given a glow stick to see my way back to the restaurant. Very few of the emergency ceiling lights were working. This is probably the most shocking of all. I dread to think what would have happened in a rabbit warren of a hotel in the night if there had actually been a fire. We went to the spa after breakfast when the lights came back on. - steam room closed as it wasnt working - no handle on the door of the sauna (I've since learned that my neighbour stayed 2 months ago and there was no handle on it then either). Got into the indoor hot tub - head cushions covered in grime and not clean at all. The cover over the pump was cracked and filthy, and there was scum around the whole of the water line. - No life guard or staff around. The outdoor hot tub was working - a group of three went into it and were in it the whole time we were there (around an hour and a half) - even during the cleaning cycle. Couldnt wait to get home! - I complained before I left and was contacted with a standard letter which didnt make any mention of or address any of my issues. I was offered a complimentary overnight stay for 2, even though we were a party of 5. So if we did want to go back, pray tell, how do we decided which 2 of us out of the 5 get the stay, as we all experienced the same shocking service and all payed the same money? A beautiful hotel, which obviously has had a lot of money spent on it. Such a shame about the poor management of it, shocking service and food. It was such a huge disappointment when we were so looking forward to an amazing family time away at such a special time of the year.

"Overnight Stay"

5
adnerb62, Dumbarton, Scotland 11/01/2018

Stayed recently whilst attending a conference. Room was spotless and comfy. Food at evening event was lovely considering number of people catered for. Staff were really friendly and helpful. Plenty of choice for breakfast. Could have been warmer but didn't stop my enjoyment

"Over night stay"

3
Laura T, Glasgow, United Kingdom 11/01/2018

We stayed at the hotel for one night. Got married here 4 years ago and hadn't been back since. The room was expensive and not that special. The breakfast was ok but again pricey for what you get if you don't get a deal. We had to ask for the sheets on the beds to be changed as they were dirty and didn't. Not ideal. A complimentary drink might have been in order but at least we got an apology.

"Disappointing."

2
User 11/01/2018

Looked forward to a couple of days of relaxing with nice food and a couple of treatments in the spa. Room beautiful and very comfortable bed. Lovely views. Now the downside. Couldn't book any treatments as the "system was down". Steam room out of order, and outdoor hot tub covered, so the spa consisted of pool, indoor hot tub and sauna. Was advised by a member of staff that she would contact me when system was back up to book in for treatment. Never happened. We had booked for dinner, bed and breakfast, but the market menu on the first night had very limited choice(ordered steak at a surcharge). The next morning I asked the receptionist if we could have bed and breakfast on day 2 rather than dinner as we felt the choice was very limited. She checked with the reservation manager and later that afternoon assured us that there would be a different menu as "it was the first week of a new chef starting and a new menu is going live tonight". Same market menu that night and when I enquired about the new menu, the waitress brought the A La Carte menu. This had a bit more choice, but not much. We ordered from this(£20 extra). Overall we were very disappointed with our stay. When we were asked on checking out if we enjoyed our stay, I did point out the things I stated above. The receptionist smiled. No apology. Please don't ask the question if you have absolutely no interest in the reply. Lastly, why the goody bag when checking out. Packet of crisps, shortbread, bottle of water and an apple? Concentrate on getting the menu right and forget about goody bags.

"Xmas party/over night stay"

4
donnaw2773, Glasgow, United Kingdom 10/01/2018

Hotel is always lovely, our room was fantastic & clean, also our meal was good considering there is so many to cater for, although the waiting staff could do with alot more experience we were seated with another party but while our mains had arrived and were virtually finished when the other party just recieved theres. My biggest issue was the fact that £50 was taken from my bank account without my knowledge (this apparently was in case of damages to room-which there werent) when i phoned and enquired i was told this was standard practice and would be returned 3-5 working days, we were under the impression card details were kept if needed and were certainly not aware of money taken out of accounts! Although it was refunded 5 days later. All in all we had a brilliant night and will return although il be more cautious over my bank details!

"DBB ITISON deal"

3
Gary C, Glasgow, United Kingdom 04/01/2018

We stayed on a DBB ITISON deal on 3 january. The hotel was busy and so maybe we didnt experience the hotel at their best. The room was in a modern annex to the main hotel, the room was very nice and we both enjoyed a good nights sleep. The facilities were a little disappointing as the steam room and latterly the outdoor hot tub were out of service. The dinner itself was lovely ( albeit very slow service ) . Breakfast on the other hand was a major let down ( hot food buffet very disappointing/unreplenished hot plates)

"Hogmanay 2017"

1
DominicanBillyBob, Puerto Plata, Dominican Republic 04/01/2018

Arrived about 3.30 from airport, check in from 3. Reception chaotic, small, full of folks who had all prepaid no rooms ready ‘running a little behind today'. ‘Go to Dram bar for truffle and fizz while you waited'. Jammed with people no one behind the bar. Eventually porter sticks his head in and notices, 5 mins later duty manager appears. Not enough fizz or glasses. Walk up to golfers bar past empty ice buckets and glasses lying in most nooks and crannies. Meet friends order sandwiches some hot, some cold wait for over an hour and wrong order arrives. Back to reception past glasses and ice buckets for room key. Try again for truffle and fizz. Still no glasses but a dribble of fizz in bottle on bar which disappears while waiting for clean glasses. Wine waiter started to pour new bottle into dirty used glasses. Eventually fizz secured in clean glasses. Black Tie Hogmanay Ball in Garden Room in prospect. 7 prompt for canapés and fizz. Arrive walking through the hotel as most guests did to find ante room jammed and fizz on a table at other end of room by the entrance from outside. No soft drinks on table eventually canapés staff say don't know if any available try the bar, fight back through jammed room. In line for bar when call comes to sit down for dinner. Black Tie all guests in their finery flamed up long dresses kilts etc. Garden room you have guessed it Jammed. Struggle to get to table and have to rearrange table to get seated. Serving staff struggled to get hot plates of food to guests. No table service for drinks. White Wine and Fizz bought from bar not chilled. No ice buckets available, walked past 2 after the event still in the same nook! Only 2 bar staff. Liberated a vase and got ice from the bar who needs an ice bucket. Food was tasty and hot. Not a great deal of it but chef did well. Even the band commented on the lack of space to dance. That did not stop them playing the ‘Gay Gordon' which descended into carnage. Not sure how many they Jammed into the room could not stand up to count. Guests brought back empty glasses to bar as no one was collecting them but if you needed fresh, you've guessed it none available. Fine Piper at midnight and fireworks. All groups of guests were sat together in the black tie event e g they new the size of all the groups. New Year's Day breakfast buffet only tables of 2 or 4 not a problem just rearrange tables yourself, sorted. New Year's Evening Gourmet Buffet lets make sure we can have table for 6 in the eveningR reception say not a problem will pass onto banqueting, sorted. No chance first group of more than 4 grab it. We ask for our table of 6 ‘sorry its gone'. Jammed onto a table for 4!! Room likewise Jammed. Kilpatrick Suit opposite about a 1/3 of the rooms hosts the buffet rest blocked of or laid with lounge furniture. Ice buckets now reinforced with more empty glasses remain in same nook that every one including staff walk past!!!! Gourmet Buffet: baked potatoes, sausage in gravy, chicken curry made with leftover turkey inc the stuffing, no one could tell the veggies and gluten frees what was what. When popadoms ran out they were replaced with haggis balls, that must have been the Gourmet bit. Cold table looked slightly better but who wants cold turkey at that time of year. No cheese knives or indeed any knives to attack the cheese. Supervisor could not leave her post for some reason to sort any of this. Sticky puddings, no custard or cream to accompany apparently not appropriate for a buffet, I think that goes for the sticky puddings as well. Profiteroles chocolate could not be liberated from the pots the catering supplier had delivered it in. Tray cakes were nice but more appropriate for a coffee shop not really Gourmet Buffet material. Staff did not know if they contained nuts at least 2 of the guests had nut allergies and the brownie did contain nuts. Asked banqueting manager for tea/ coffee said he would sort. Reminded him some time later. He took us to a table already laid up but covered with cotton table cloths. With a flurry he removed the table cloths. Their sat 3 small flasks, max 8 cups each. Asked about cups as none were on the table nor tea spoons, milk nor sugar. About 15 minutes later we got some stewed tea and coffee. Breakfast on the last day started encouragingly as they had left the tables the guests had rearranged them the previous evening. Got table for required number. The power cut that followed was not the hotels fault. Time for healthy rabbit food anyway. Final walk down through the hotel and yes the empty ice buckets and dirty glasses remained serenely undisturbed in their nook. Sat in the dram bar waiting for taxi back to the airport after 3 o'clock and hear ‘ sorry your room is not ready we are a bit behind today' coming from reception. As a Scot returning for my first Hogmanay in over 20 years this was an embarrassing experience. This establishment has a wonderful location, excellent facilities when not ‘Jammed' and willing workers. It totally lacks communication, management and leadership. Somebody needs to grip this place and sort out the systemic failures.

"Christmas"

4
Cheap64, Leeds, United Kingdom 04/01/2018

The suite had been refurbished to a high standard, with a sofa bed for our 6 year old daughter, we stayed in the same room the previous year and this was the third Christmas we have spent at the Gleddoch. The staff were friendly and helpful. The Christmas itinerary was enjoyable and our daughter loved it and the opportunity to go swimming every day. No doubt we will be back again

"Great Value Family Stay"

5
sophiemum, Scotland, United Kingdom 04/01/2018

Booked Gleddoch as a stopover hotel on our way home, but we will definitely be back for a family break away. Given the rate we paid it was exceptionally good value with quality furnishings, plush linens and nice pampering touches such as Elemis toiletries. Our room was quite "bling" but very well kept and our room was spotless (Helen from Housekeeping). We were given a complimentary upgrade so had stunning views over the Clyde and sparkling lights of Glasgow city in the distance at night. The children shared a good quality sofa bed and our bed was huge and very comfortable. The pool and hot tubs were a nice extra (again with Elemis toiletries) and the staff were very friendly and helpful - particularly the lovely lady maitre d'. We had room service which got a little mixed up as the restaurant was very busy but the manager was very apologetic and helpful and went out of his way to resolve. Thank you! The food was tasty and reasonably priced. Lovely to have discovered a hotel that is comfortable to stay in and doesn't break the bank. Next time we want a city break to Glasgow we will consider basing ourselves here as it's only a 20min drive away from Braehead and the city centre but is a great place to retreat to at the end of the day! We will definitely be back for a longer stay, and I look forward to trying out the treatments offered in the Spa. Thanks to the staff for such great service.

"Mk"

3
User 01/01/2018

Hotel is beautiful, the spa is so peaceful and relaxing. Some of the staff were friendly enough but others were really rude. We had dinner in the hotel and I feel we were overcharged extremely. Steak was terrible, wasn't even offered a steak knife, asked for chips and recieved undercooked chips. Asked for ice and was told they didn't have any. Lovely hotel but definitely would not recommended eating there

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Martin Thank you for your comments, all feedback is greatly appreciated. Your comments concerning your experience in our restaurant will be looked into as a matter of urgency. Kind regards Chris Davis Head of Sales & Marketing

"Charming hotel with perfect balance quality price"

5
emy c, brescia 24/12/2017

Really charming hotel with a convenient balance quality / price with relaxing spa facilities and indoor swimming pool. Staff was lovely and supporting. Restaurant was a little bit slow during dinner service but better for breakfast.

"Fantastic!"

5
User 22/12/2017

Amazing staff and food, considering the prestigiousness of the hotel, nobody was too snobby. The staff made sure you were happy at all times. Would definitely recommend, especially the spa and the restaurant!

"Rooms to avoid"

3
unclemac, aberdeen 22/12/2017

We were very pleased with the Restaurant Market Menu on our first night and can say the general hotel facilities including the rooms were of a high standard. We were however disappointed that the first room we were allocated was overlooked by a window in another part of the building (room 56), Background fan noise from a Kitchen below (room 54) and fan and radiator noise (room 62).

"Christmas Party night ...... what a difference a year makes!"

4
CGHM, Scotland 20/12/2017

Last year we attended a Christmas Party night and i slated it.... it was terrible BUT a year on and Gleddoch have done there best at making up for it and they invited us all back this year and we boldly returned and we were not left disappointed! We were in the hotel and the atmosphere from the outset was definitely everyone wanting a good night. The music was good, there was so much food i couldnt finish it and on the whole I couldnt have asked for anything else. A great night and credit where credit is due it was a super night!

"Christmas Party night"

5
PhilCavan, Livingston, United Kingdom 17/12/2017

Great party night, DJ was excellent. The staff were very helpful. The views over the Clyde and Ben Lomond are fantastic. Never had time to try the SPA activities but intend to visit again. Rooms were clean and not to warm. It was a very pleasant stay.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Phil Many thanks for your kind words. We look forward to seeing you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Relaxing stay "

4
Atriukaite, Motherwell, United Kingdom 17/12/2017

Booked this hotel for my partners birthday and must say that we had a brilliant stay. The room was spotless and well presented , there was no hairdryer in the room but we phoned up the reception and they brought it to the room in a couple of minutes. We didn't have any spa treatments but used the leisure facilities which were great, really relaxing. The water temperature in the pool was perfect also the hot tub inside was great, we also used the hot tub outside but only for a few minutes as it was really cold and the water wasn't the warmest. But all in leisure facilities were great and we enjoyed it. However , we didn't have our dinner at the hotel's restaurant as the menu choice was pretty poor there wasn't any traditional dishes. So we went to the restaurant Coast nearby which was great. I would also like to mention that there was a lot of stairs and no lift which was a bit of a struggle carrying bags. The staff were fantastic and very helpful, the reception at check out time was really busy but all the staff were really professional and polite. Would certainly recommend this place for people who are looking to relax and have a lovely cosy stay.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Atriukaite Thank you very much for your comments and I am glad to see that you enjoyed your stay with us. Your comments regarding the restaurant menu will of course be taken into consideration. Unfortunately our hillside location does not enable us to install a lift however there are car parks that service all areas of the hotel and a guest transportation buggy on request for any guests with limited mobility. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Underwhelming "

3
User 15/12/2017

The room was miles away from the reception and up lots of stairs with no lift we were left carrying heavy bags all the way. The room was lovely and spotless.The dinner menu had very little choice (no chicken dish available either) all meals were french dishes which we didnt want. At one point the staff left the dining room for 25 minutes. So it was very hard to order a drink with the meal as staff were not around. No one came to ask if the food was ok or if we needed anything else. Ordered steak medium but was well done. The sauna and steam room were not functioning properly and the outdoor hot tub wasnt working until late evening. Lauren in the spa was brilliant tho. Dont think i would visit again or recommend. I had visited the loch side hotel a few months ago and would say it was so much more enjoyable for the same price.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lynda Thank you for taking your time to post your review, all feedback is of course appreciated. Your comments regarding the restaurant service and spa will of course be looked into as a matter of urgency. Kind regards Chris Davis Head of Sales & Marketing

"Amazing Wedding"

5
leannecloney1988, Greenock, United Kingdom 14/12/2017

On 03/12/17 Scott and I had our wedding at the Gleddoch House Hotel. We had booked the wedding 2 years previous. From the moment we booked our wedding, the staff could not have been more helpful. It did not matter how silly my emails were, Laura always replied and would do her best to accommodate any request that we had. We honestly could not have organised the wedding without Laura's help with the venue. On the day our wedding our coordinator was Jordan. Jordan went above and beyond to ensure that our day went perfect and that's exactly what happened. Laura was also present throughout the day and we both felt like they were our guests and not working for the Gleddoch, they felt like family. All the staff at the Gleddoch are amazing, friendly, approachable and work very hard. If anyone is looking for a beautiful location for their wedding please consider the Gleddoch House Hotel, or even just for an overnight stay. I honestly could not fault anything. Thank you so much for making our day perfect. 5 stars is not enough!!

"Wife's Birthday Night "

4
James G, Glasgow, United Kingdom 11/12/2017

Great welcome on arrival at Reception/Spa great service, meal in the Vista Restaurant room was immaculate and spacious great sleep ?? in a very comfortable bed, Breakfast was plentiful then back to the Spa facilities with a late checkout ?? Big??from me ?

"Spa day"

5
xnicxonx, Greenock, United Kingdom 10/12/2017

I've just been up for the day and had the best day with friends for my birthday , we all had a back massage which was great spa was fantastic then afternoon tea staff were all lovely the place looks amazing and so clean can't wait to go back x

"Fab Christmas night/spa day"

5
User 10/12/2017

Excellent time. Gleddock thought of everything. Fab overnight all pre booked didn't even need to go to the bar. Gleddock thought of everything. After night of festive fun, spa and chill in amazing relaxation room. Mince pies and homemade shortbread topped it off. Thanks to all x

"Unhappy with the reception. No information given re meal times, pool opening, etc etc."

3
pallidada, scotland 09/12/2017

We arrived in the evening. We too k our luggage into reception where the person on duty asked for a credit card..gave us a key, very little information..then said get back in your car and go up the hill!!! We tried the next building up the hill but that was not where our room was..so it was back in the car yet again. The door to this annexe had a notice on it saying This door must be kept closed..but it was always open making the corridor freezing. The room was along a corridor and up and down stairs with a view of the car park . The room was spacious and clean but the walls paper thin. We had a party going on in the room next door till 4am. I did not use the spa as all treatments were fully booked. The pool was a good size but much too warm for me. The dining room at breakfast was very noisy and busy. The food was as expected though not very hot, the service good. We had dinner on the first evening and there were only three tables being used maybe it got busier later. Food was very tasty and well presented but small portions.

"Great place but a few let downs"

3
divster_11, Dundee, United Kingdom 02/12/2017

Stayed for one night first thoughts it's a beautiful place,our room was ace spa facilities great outdoor hot tub as well. Spa staff really friendly and helpful.we then went for dinner where service was a bit weary,food was great (wine a bit pricy) Then after dinner bar closed at eleven but another bar might open we were told they would let us know(still waiting). Breakfast was really good but it was cold and the beans were put off as heater was broken we were told we will bring them out (still waiting )lovely place but few let downs

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Divster_11 Thank you for taking the time to post your comments, all feedback is greatly appreciated. Your comments relating to the restaurant will certainly be looked into. I hope this will not deter you from returning to Gleddoch. Kind regards Chris Davis Head of Sales & Marketing

"Great hotel"

5
User 30/11/2017

Great hotel, staff friendly, breakfast very good. So much better value than the horsey place along the road, beats it in every way. Half the price too. 1 minor issue. We stayed in room 39 and the rain was very heavy that night. The gutters outside our room were overflowing and the noise was very loud. Get that sorted and all will be perfect

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear David Thank you very much for posing your review and for making us aware of the issue with the gutter outside your room. This will be rectified by our maintenance team ASAP. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Work trip - wee retreat"

5
lynjardine, Haddington, United Kingdom 30/11/2017

Arrived on a glorious sunny but frosty day to a warm and friendly fabulous mini retreat. Lovely room which I was very helpfully taken to by a member of the team. He even pointed out quick way to get to restaurant. Relaxed in the room, meditating in peace which was wonderful. My evening meal in the Vista restaurant was absolutely gorgeous with an excellent Shiraz to accompany the venison. The restaurant was relaxed and friendly a la carte but the view from window seat over the Forth was spectacular. Only possible complaint was it was a bit chilly. Couple at next table raised the problem and the team sorted it out. After a very comfortable nights sleep and another lovely experience in restaurant for breakfast, I left Gleddoch Hotel feeling recharged and truly looked after. The wee packed snack bag to keep me going on my journey was such a lovely touch. I'm looking forward to going back with family to see if it's relaxing charm works again!

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lyn Thank you for taking the time to post your review. I am very glad to see that you had a relaxing stay with us. Please do come back and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Fantastic Location. Stunning View. Amazing Staff"

5
User 28/11/2017

Everything about the Gleddoch is great. The staff are warm and polite, the staff are friendly and attend to your needs, and the food is brilliant..And the pool is a great place to relax at the end of the day. I would highly recommend staying here

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ollie Thank you very much for taking the time to post your review. It's great to see that you enjoyed your stay with us. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Miller Wedding 24/11/2017"

5
MissAA81, Glasgow, United Kingdom 26/11/2017

My husband and I got married here 2 days ago and it was perfect! The setting is amazing, the views are beautiful, the food was 1st class, the staff were all fantastic and the day went without a hitch. From the moment we went for the first viewing we were treated so well by all of the staff. The ladies who looked after us in the lead up to the day were brilliant - thank you Rhona, Laura and Janette! I especially want to give special thanks to my 2 superheroes Rhona and Jordan. Rhona was amazing in the lead up to the wedding, nothing was too much and whenever I asked for something of her she gave me what I wanted and a little bit extra. On the day I would have been lost without her. Both my husband and I felt that any time we even said her name she appeared as if by magic - thank you from the bottom of our hearts for your care and attention!! Jordan, without you the day wouldn't have been what it was. Your presence was felt by everyone, you were on the ball and making sure all of the staff were in line and things went without a hitch. You were so supportive and attentive and we thank you from the bottom of our hearts for making our day the brilliant success it was. I could not recommend this venue and team are more highly. We are so happy we chose to marry here and we will be back A LOT in the future. Thank you all ?? x x x x

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Angela Thank you so much for taking the time to post your review of your wedding. On behalf of everyone at Gleddoch it was a pleasure to host your special day. I will make sure your comments are seen by all involved and we look forward to seeing you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Fantastic Dinner!"

5
140hj1995, Glasgow, United Kingdom 21/11/2017

Came to Gleddoch for a nice meal out with my boyfriend and we had such a great night. We were served by Heather who was lovely and could not have been more helpful. Food was amazing and was served in perfect time, not too quick or too slow. Mark the manager served us drinks and again was very nice and made sure everything was good. We will definitely be coming to stay overnight next time.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 140hj1995 Thank you very much for your kind comments, it's great to see you enjoyed your dinner. We look forward to welcoming you both back to Gleddoch soon. Regards Chris Davis Head of Sales & Marketing

"Not at all Pleased"

3
mshankland2016, Glasgow, United Kingdom 20/11/2017

Stayed at this hotel d. b+b a couple of months ago and it was splendid. Managed to secure a deal on Itison website for d, b+b. Room was lovely and spacious. Bed fabulous. Leisure facilities probably one of the best I have encountered at a hotel. Required to 'phone Reception and complain about the barking dog in one of the rooms. Staff nice. Having gone to the restaurant for dinner we were advised that "because you are staying on an Itison deal, you only get the "Market Menu". If you want, you can select from the T d'H menu for an extra £20 pp". Really? then that would take me back to the price I paid on last visit! A DEAL should be EXACTLY that. We ordered from the "Market Menu" as it seemed to be fine. Something for both of us. HORRENDOUS. Absolutely tasteless, cold and portions far too small. Asked waitress for extra bread portion to fill me up. Having gone back to the room to watch a movie, the dog had stopped barking but there must have been an elephant staying above us. Husband did not sleep because of this constant noise. I shall not be back.

"Amazing hotel would stay again"

4
glasg0weats, Glasgow, United Kingdom 19/11/2017

We booked through the itison deal (excellent value for money) as we seen on the internet the hotel had recently been renovated with a brand new spa. Upon arrival the reception staff dealt with an issue very discreetly which helped us as it had the potential to ruin our stay. Reception staff were all lovely which makes your stay worthwhile as a lovely manager gave us a mini packed lunch with some water, crisps and biscuits for our train journey home! There is quite a lot of stairs up to the rooms however it's definitely worth the climb once you get through them all as the rooms are gorgeous with plenty of space to relax. Bathroom is very similar to Cameron house with a cosy decor and wide bath to unwind in. Television has a wide range of channels and the beds were so comfy with enough pillows to satisfy anyone. Dinner was alright however service staff looked quite miserable and took forever to attend to us when the restaurant wasn't even busy. Drinks were slightly overpriced however this is standard in most hotels but there's a lovely bar next door to the restaurant with a pool table (no pool chalk though!!) Breakfast made up for dinner as you could customise your own breakfast with plenty of choice from continental, toast, porridge, fresh fruit and cereals. Views from the hotel are amazing which makes eating in the restaurant nicer. People complaining about the spa pool temperature need to get a life! Everyone we met also commented on how lovely and warm it was compared to other pools. Nice surprise to breathe a sigh of relief when you walk down the pool steps instead of chittering your feet off! Outdoor hot tub was also lovely with loads of light settings to choose from including a disco setting. The hot tub wasn't working when we came down the next morning so spa staff gave us complimentary passes which can be used for five months! Nice of staff to offer this to guests to make up for the broken hot tub as I'd imagine it would disappoint some people. Overall this hotel would be nice for couples as long as you're not disabled due to the steps! Highlight of our stay was definitely the spa, breakfast and playing pool in the bar however some pool chalk would have been nice (oh the things we moan about)

"A great wedding venue"

5
User 19/11/2017

Well where do i start? After a long search we found Gleddoch ticked the boxes. From start to finish the high level of customer care was a feature of the staff who made sure the day was planned and executed to our satisfaction. Booking and contact leading up to the event was excellent. The venue itself is excellent especially its position above the Clyde looking towards Dumbarton. If you get clear skies and sun then it is truly stunning. But the service makes it. Staff are friendly and go the extra mile. The table service at celebratory meal is to be commended. There is no waiting which in other venues may depend upon the menu choice being served, all menu choices are served to individual tables at the same time. Just one of the plus points. The only thing I would say is that there are a lot of steps stairs and climbing internal to the hotel. But there is an on demand buggy service which is both efficient and effective. All in all the venue contributed to what will be a day to live in the memory.

"Lots of STEPS. More Steps."

2
andrewravesax, Cowbridge, United Kingdom 16/11/2017

Lots of steps (about 20) to get to the room. We asked how to get to the pool. They didn't say there were more than 50 steps up, plus 15 down, so 130 for the round trip. NO lifts. Was there an architect? If so, he was totally incompetent. The swimming pool was beautifully designed but the water was far too hot to swim. The waste of heat must cost the hotel a fortune. If you want breakfast, you still have to do the 50 steps up and back We could not face that again, so we ordered room service. It took the waiters such a long time to make the journey, that the food was cold by the time it arrived..

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