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Gleddoch Golf & Spa Resort, Langbank

Old Greenock Road, PA14 6YE, Langbank, Great Britain - See on a map
Gleddoch Golf & Spa Resort - Gleddoch Golf & Spa Resort, WorldHotels Distinctive The Gleddoch Golf & Spa Resort is ideally located in the center of Langbank. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

One of the most prestigious luxury hotels in the Glasgow area, Gleddoch Golf & Spa Resort, features a top-quality golf course and spa resort in addition to top quality rooms and a prime location. History and heritage also play a part in the unique charm of the hotel - which was once the awe-inspiring home of notable shipping baron, Sir William Lithgow. The outdoor terrace and outdoor hot tub are currently closed in order to commence with ground works for the arrival of the brand-new state-of-the-art outdoor spa pool, due to open early Spring! Hotel apologies for any inconvenience caused.

WorldHotels Distinctive

Gleddoch Golf & Spa Resort

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Hotel advantages

  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 949 guest reviews
NOTE ISSUED
Excellent
434
Very Good
173
Average
136
Poor
103
Terrible
103
REFER TO NOTICE
Business Business
40
Couples Couples
433
Family Family
174
Friends getaway Friends getaway
119
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel, not as nice as expected"

3
starlet1972, Glasgow, United Kingdom 09/05/2022

We had a lovely room and stayed on a dinner, bed and breakfast break via Booking.com. Remember you need to pay a £50 refundable deposit on arrival. We requested an early check in so we were aware we wouldnt be getting the full £50 returned as it cost £10 to check in an hour earlier. Pool and spa was lovely. On the down side the dinner wasnt great, we had dinner included and decided to go for the sirloin steak. It was chewy and not great. My son had chicken goujons and they were burnt. breakfast the next day was pretty bland and not hot. Another issue I have is that although we stayed on 17 April, the remainder of the refundable deposit still hasnt been returned, despite me messaging and calling them to chase it up. I have now written an email as I think this is poor customer service and I am not sure I would pay the money for this hotel again as it wasnt cheap. Expected better.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Scarlet1972 - Thank you for taking the time to write this review, and for pointing out these issues. We work hard to give all our customers a great experience, and we want to keep improving. I'm thankful you enjoy the spa facilities and I've discussed with my team your experience within the restaurant if this was brought to the managers attention during the matter in question we would have course, offered you something else.. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We're going to resolve these issues and we hope you'll revisit us again soon – Regards James

"Will not visit again - 5 star prices for 1 star service"

1
User 07/05/2022

I visited Gleddoch for a dinner, bed and breakfast stay that cost £374 for one night. One of the bathrobes was heavily stained with red wine, there was no sink unit plug in the room, the restaurant did not have our booking meaning we were plonked beside the bar. The dinner menu had very little choice for my partner - the only vegetarian options were asparagus for a starter and aubergine for a main. Then we were told that the aubergine was not available but he could have the A La Carte vegetarian option which was mushrooms. His starter was 3 asparagus stalks and a poached egg and the main was sautéed mushrooms with a layered potato side. Hardly A La Carte standard. We complained and were promised a refund of £60 for our dinner which would be deducted. Went to bed and at 2am were woken by someone hammering on their door and screaming to be let in. Went for breakfast in the morning - and the cooked breakfast options were lukewarm. Complained to the general manager who offered a 20% discount on the room rate. Never received any refund till I emailed the guest relations manager later in the week who said he appreciated we had not got the refund for our dinners but denied that a 20% discount on the room rate was ever offered. Then said as a gesture of goodwill he would give me a further £50 refund. So all in all this overnight stay cost me £264 ie £374 - £60 - £50. Avoid at all costs as we certainly will not be back as we would have had a better experience at a travel lodge...

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Hi Michelle , - Thank you for taking the time to get in touch again. I'm sorry to hear that your stay and experience with Gleddoch hotel wasn't good. We try hard to make every experience positive, but sometimes we miss the mark, the £50 was refunded to you as a gesture of good will for your unsatisfactory food and 20% was offered on a return stay from the Duty Manager, which we are happy for you to use this, again thank you for letting me know about issues mentioned. Regards James

"Excellent"

5
457lynneb, Paisley, United Kingdom 07/05/2022

Visited the hotel with a group of friends to celebrate a big birthday and wow it did not disappoint. The rooms were beautiful and very clean, lovely toiletries and delicious biscuits. Complementary prosecco and chocolates in the room for the birthday girl was a lovely touch. The staff really went above and beyond and were very friendly and helpful. We had some beautiful cocktails and food, big shout out to the chef the truffle Parmesan fries were to die for! A wee late night dip in the outdoor jacuzzi with such beautiful views on a lovely sunny evening was magical. Can't fault anything about our stay, it really was bloody fantastic and we will definitely be back!!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lynn, - Thank you so much for taking the time to send this terrific review in, Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We are always trying our best to make the guest experience memorable, I'm glad you all had a great night and we hope you visit again soon - Regards James

"Wonderful stay and spa visit"

5
User 07/05/2022

We stayed at Gleddoch last night as a large group of friends we first attended the 19th bar for cocktails which were delicious!! We had small plates to eat which again were very tasty the staff were attentive and helpful. The rooms were lovely very clean and comfortable! We visited the the spa and enjoyed the outdoor tub views are beautiful! The next morning breakfast was good and enjoyed the Buffet. A few of us then went for massages and facials and the treatment I received from Joanne was wonderful so relaxing and just what I needed after a girly Prosecco filled night! Definitely recommend this place and will be back!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest, - Thank you so much for taking the time to send this terrific review in, Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We're glad that you loved our service and enjoyed the experience. We are always trying our best to make the guest experience memorable, and we're glad that we've achieved it, we hope your kind words help other guests confirm future booking with us. We're looking forward to making your experience even better in the future, again thank you. - Regards James

"Amazing stay for our friends 40th birthday"

5
thelavs2004, Bishopton, United Kingdom 07/05/2022

Absolutely amazing from start to finish, staff went above and beyond for us. Rooms was so clean and tidy. Can't thank everyone enough especially James, lee, joe (chef) George and Calum it was topped off the an amazing massage by the lovely poppy. Excellent service and we will definitely be back for more celebrations.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest, - Thank you so much for taking the time to send this terrific review in, Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We're glad that you loved our service and enjoyed the experience. We are always trying our best to make the guest experience memorable, and we're glad that we've achieved it, I will pass on your kind comments to the mentions team member, I'm sure this will put a lovely smile on their face. we hope your kind words help other guests confirm future booking with us. We're looking forward to making your experience even better in the future, again thank you. and again Happy 40th Birthday - Regards James

"Beautiful Hotel"

5
Sunbeamflyer, Glasgow, United Kingdom 05/05/2022

Stayed recently to celebrate a ‘big' birthday, the team spoiled us rotten! Our room was lovely with fabulous views over to Dumbarton Rock. Thanks so much for the Prosecco and Welcome Plate! Being a gorgeous April day, a dip in the roof top hot tub felt almost Mediterranean and the hot beds in the Spa conservatory duplicated the effect, for a moment I felt like I was in Greece instead of Langbank! Unfortunately there were no treatments available, not disappointing for us but if this is important to you, ensure you book well in advance. After tasty cocktails from their new menu, we enjoyed a delicious dinner in the restaurant, leaving us tempted to roly poly back down the hill to our room in the main hotel! The lovely wedding happening at the venue did not deter our stay in any way, it was delightful to cheer on their big day and enjoy the party atmosphere. All in all, a wonderful stay, beautiful hotel, fab and peaceful location. Loved it! And dog friendly too?! Must return soon with hubby and pooch.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Sunbeamflyer Thanks for taking the time to post this review, we really appreciate it. We also love that you enjoyed our facilities within the hotel, Maybe next visit you can enjoy treatments if booked well in advance. Please let your friends know about how much you enjoyed your stay here at Gleddoch, so we have the opportunity to impress them as well. We look forward to seeing you again soon! Best, James

"Not worth the money"

2
User 02/05/2022

We booked a last minute overnight stay so expected to pay a bit more but it was not worth it. The bedroom was very average for the £250. We expected to have the option of 3 bars as advertised on the website but when we arrived there was a wedding on and this took up two of the bars as they don't have a function suite for the weddings. This was disappointing as the option of a few bars was appealing to us as the hotel was in the middle of nowhere. We booked dinner but the restaurant was freezing! This made it really uncomfortable which was a shame. The food was fine and the staff were friendly and welcoming so can't fault them. We didn't use the spa so can't comment on that, perhaps the hotel is more geared towards golfers and the spa but for a last minute getaway unfortunately we won't be back.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Outandabout71 Thank you for taking the time to get in touch. I'm sorry to hear that your stay and experience with Gleddoch hotel wasn't good. We try hard to make every experience, positive, but sometimes we miss the mark. Although yes at the weekend we did have a wedding on, our wedding guests do have a a function bar, however as they are also hotel guests they are equally allowed to use the bar of their choice. i would like to mention we get many comments about how warm the restaurant can be being glass fronted, it can get hot, so we AC on, i can only imagine you may have been directly under a AC unit and if you had mentioned this to any of the team we could have either switched it off or offered you another table. Thank you for letting me know about issues mentioned. We want all customers to feel welcome and appreciated, and we're sorry that this didn't happen for you. Thank you again for bringing this to our attention. Regards James

"A***+++"

5
LJC2013, Ardrossan, United Kingdom 01/05/2022

Thank you for a lovely stay. Very busy on check for the bank holiday weekend. We Upgraded to the four poster room which had a huge bed and bathroom. Perfect place to celebrate our five year anniversary. Food in the Vista restaurant was fantastic. Lovely bottle of wine and I also enjoyed an Ishga hot stone massage in the spa. Staff were extremely hospitable, polite and kind. Lovely grounds and beautiful views. Hope to return again soon.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear LJC2013 - This is such terrific feedback, thank you so much for taking the time to send this in. Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We're glad that you loved our service and enjoyed the experience., the 4 poster bedroom is lovely, I agree. We are always trying our best to make the guest experience memorable, and we're glad that we've achieved it, we hope your kind words help other guests confirm future booking with us. We're looking forward to making your experience even better in the future, again thank you. - Regards James

"Fabulous stay with amazing views"

5
SophiaNotts, Bramcote, United Kingdom 01/05/2022

We had a wonderful stay here. Our rooms were very big with 2 large beds. The views are amazing overlooking the golf course and the estuary. Dinner and breakfast were delicious too. The golf is great too with some lovely driving holes and a stunning back drop. The staff were super helpful and friendly too.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Sophianotts - Thanks for taking the time to post this review, we really appreciate it. We also love that you enjoyed all the facilities that Gleddoch has to offer. I will be sure to pass on your comments to my team. Please let your friends know about how much you enjoyed your stay here at Gleddoch, so we have the opportunity to impress them as well. We look forward to seeing you again soon! Best, James

"lovely"

5
Teddy1wood, London, United Kingdom 28/04/2022

had a lovely night here for my husbands birthday booked the Clyde suite for our overnighter the food service room everything was lovely the spa was disappointing of other guests dumping there used towels and dressing gowns all lying about everywhere and as we were away for a romantic spa overnight I didn't expect to find kids all screaming in the locker room and kids swimming lessons going on you advertise for a lovely country spa trip to gleddoch then hire out part of the pool for swimming lessons I found that really strange considering your guests were all couples looking for a night or break away I spoke to a couple who said the same as they had left there kids for a break then turn up at there hotel to find that the 2 don't mix so for that I probably wouldn't return sadly

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear teddy - Thank you for taking the time to write this review, and for pointing out these issues. We work hard to give all our customers a great experience, and we want to keep improving. We support the local children with swimming lessons as we feel it gives an added value to our paying members and their family, and equally offers a chance of potentially preventing a fatal accident, We are a family hotel and we feel swimming lesson, are a great support for the local community. it only last 45 mins. I'm glad you had a nice stay. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Regards James

"Marvellous girls spa day"

5
rahc13, Glasgow, United Kingdom 28/04/2022

Gleddoch is a true hidden escape and perfect chance to relax and unwind. Bedrooms were spacious & spotless and modern bathrooms very luxurious. The spa was bliss - especially outdoor hot tub which is a real treat and set against the most stunning back views. We dined as a group in the restaurant and had excellent, professional service from start to finish. Food was fantastic! Will definitely return soon.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest, - This is such terrific feedback, thank you so much for taking the time to send this in. Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We're glad that you loved our service and enjoyed the experience. We are always trying our best to make the guest experience memorable, and we're glad that we've achieved it, we hope your kind words help other guests confirm future booking with us. We're looking forward to making your experience even better in the future, again thank you. - Regards James

"Amazing !"

5
User 26/04/2022

First time staying there last night with my boyfriend, couldn't fault the hotel at all. Staff were very friendly, nice welcome. The room was lovely, very clean and tidy. Great value for money ! The spa facilities were absolutely brilliant. The hot tub was by far the best as it had stunning views overlooking the river Clyde. Also lovely views overlooking onto the golf course from the restaurant. Would definitely come back another time.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Chloe - Thanks for taking the time to post this review, we really appreciate it. We also love that you enjoyed your stay and restaurant I will be sure to pass on your comments to my team. Please let your friends know about how much you enjoyed your stay here at Gleddoch, so we have the opportunity to impress them as well. We look forward to seeing you again soon! Best, James

"Brilliant"

5
User 23/04/2022

Another fantastic stay at Gleddoch Hotel. Beautiful room, amazing hot tub and pool All staff friendly and welcoming, from reception, to pool and restaurant, Amazing evening meal and breakfast. Can't wait to return. Stayed with family for a relaxing SPA day, Was the Best. Marie D

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest, - This is such terrific feedback, thank you so much for taking the time to send this in. Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We're glad that you loved our service and enjoyed the experience. I will advise the SPA that you had the best time - We are always trying our best to make the guest experience memorable, and we're glad that we've achieved it, we hope your kind words help other guests confirm future booking with us. We're looking forward to making your experience even better in the future, again thank you. - Regards James

"Brilliant"

5
User 18/04/2022

We had such a lovely stay. We came got 2 nights and the food was absolutely amazing. Staff were all great and our room was fantastic. The pool and spa was so nice too. Make sure u book x Paula was so helpful

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Snapp22 - Thank you so much for taking the time to send this feedback, Everyone here at Gleddoch hotel loves to know that our customers enjoy what we do. We're glad that you loved our service and enjoyed the experience. We are always trying our best to make your experience memorable, and we're glad that we've achieved it! regards James

"Donna"

5
User 17/04/2022

Don't know where to start but just home from another amazing night at the gleddoch hotel. This time I took my autistic daughter and unsure how this would end given it was all new to her. I can't praise the staff enough for the time they all invested to ensure she had the best experience. They arranged up for us to dine privately at dinner as she was unsure of the restaurant same for breakfast. The room service later on and the team in the spa facilities all amazing. Nothing was too much bother. Due to all the staff and their outstanding manners and effort my daughter is now planning her next stay. Can't remember all the names of staff but anyone working the night before Easter Sunday and on Easter Sunday especially Nicola from reception. Thanks again and hopefully see you all soon when we return in the nearer future.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Hi Donna, We are thrilled to know that you enjoyed your stay, and your daughter was made to feel comfortable within her settings, I will certainly pass on your gratefulness to Nicki. Hope to see you again in the not to distant future. Kind regards James.

"Mrs Yvonne Mcinally"

5
User 15/04/2022

I had a wonderful day at gleddoch Spa Hotel Along with two friends we had a relaxing time out To celebrate my friends retirement from nhs From start at the reception staff were so welcoming In the spa area nothing was a bother to the attendant Great atmosphere to enjoy a lovely relaxing time We had a lovely room with a lovely veiw Food in the vista restaurant was good I will most definetly return

"Relaxing overnight"

5
Ross M, Glasgow, United Kingdom 14/04/2022

Another great overnight at gleddoch this time with a small group of friends. Got a great nights sleep on a very comfy bed. Beautiful spa and a lovely breakfast. All staff were very friendly and attentive. Can't wait to return again and next time will have dinner in the restaurant.

"Overnight stay"

4
180stewarto, East Kilbride, United Kingdom 10/04/2022

Place is fantastic. Staff more than helpful. Spa and pool area is great. Outdoor jacuzzi with the view made the stay. Golf course is worth a hit! Breakfast was nice. Rooms decorated nicely. Garden ground are lovely Mr. Oliver

"1 night stay DBB"

4
X464WDdebbiem, Tranent, United Kingdom 06/04/2022

Booked a deal for Dinner, Bed and Breakfast as part of my partner's Xmas! Stayed here on 20 March. The Hotel itself was very nice and we had upgraded to a Junior Suite. However, on arrival the Receptionist took £50 deposit which I wasn't aware of beforehand. TO DATE I STILL HAVEN'T BEEN REFUNDED!! I have e-mailed them several times to ask for this to be refunded (they even asked for a screen-shot of my bank payment which I have supplied them with). We had a lovely time staying here but this has now ruined any good review I might have posted. Be aware of this when you are thinking of booking!!

"Room for improvement."

3
nmairiruby, Aviemore, United Kingdom 05/04/2022

Booked a 'Classic Superking' including breakfast for two, for a one night stay in March 2022. This was not the cheapest room choice as we wanted to treat ourselves, however it certainly wasn't the most expensive. On our arrival, we were welcomed by a receptionist called Emily who was very pleasant and helpful. We were made aware prior to our arrival that the hotel offers a 10% discount for Blue Light card holders which was a nice surprise and to show a valid card at check in, which we did. The receptionist informed us that an extra charge of £50 would be put onto our card at check in, however the full £50 would be refunded when we checked out. When my card statement came in, I noticed I was refunded £35.10 and not the £50 stated at check in. I have contacted the hotel regarding this issue but nobody has bothered to get back to me. It states in the booking email that our room was 'Ideal for a one-night stay', 'perfect for couples or a single guest wanting a high quality room'. Our room was nice, but I'd question the 'high quality'. It appeared a bit tired looking. The bedside cabinet and dressing table had quite a number of scuffs and marks, which is understandable but it is something that could easily be freshened up and the base of the bed had a large, visible tear in it. The room itself and the bathroom were both spotlessly clean. That evening we had dinner booked in the Vista restaurant. The food was really good, top marks. The staff were also very efficient, pleasant and helpful. The only exception being that a number of staff and most of the diners/guests were not wearing masks when it is still a requirement. When we got back to our room after dinner, we noticed again, a strange smell we had noticed on arrival. This was not the room itself nor the fault of the hotel. We informed reception and we were offered a different room in a separate part of the hotel and the receptionist was very apologetic. This room was also spotlessly clean. Overall, although the initial Classic Superking room we felt was overpriced, the staff were excellent, and dinner and breakfast were excellent.

"Spa afternoon"

1
User 04/04/2022

I was recommended this place for a spa day and I booked it as a gift for a friend for us to come along and enjoy the spa afternoon however I was no happy at all with the service, Firstly when arriving at the reception there was a girl on reception who was a therapist and she asked us what me and my friend were here for I said lunch and a treatment then the girl says at reception we had missed our lunch that our lunch was 1pm to 1:30pm but I had phoned on the Saturday morning (the day before) to discuss times and I was told lunch was at 2pm and our treatment was 3:30 then the girl on reception says “ I don't have a clue what I am doing I do back massages for a living” I don't find this very professional at all she goes and gets another girl because the girl on reception was away doing something we were told to take a seat until the girl came back. The receptionist came back and sorted our lunch time and told us to go upstairs for our lunch we were told to have a seat, the girl came over took our drinks order then we waited 20 minutes for our drinks to be served to us however the restaurant was not busy so I wasn't sure why it took so long for our drinks to be served the sandwiches and soup were great but there was not a very big selection at all also there was no question to ask if we had allergies to any of the food it was just put down to us. After lunch it was time for us to go down to get our treatment done we went to reception got our robes and towels we got changed ect filled out our forms before getting the massage treatment done. Joanne who took me for massage was so lovely was really easy to speak to I got the 30 minute massage it was fantastic the only thing about the day I enjoyed was so relaxing and felt so comfortable when she was doing my massage, after the massage she took me to the restroom and showed me the way out after I had used the restroom. I thought for the first time ever coming to this spa we would be told we're things were and what we could use we had to find things for ourselves I just think that the service was awful I would not recommend this place for a spa day what so ever.

"Spa faciluties and treatments great, food very disappointing"

3
Allan T, Bishopton, United Kingdom 03/04/2022

We booked a couples spa day directly with the hotel which included use of the spa, lunch and full body massage for £240. The spa area is very pleasant, pool warm, outdoor jacuzzi, hotbeds lovely. The full body massage was excellent. Unfortunately the lunch was very poor. We decided to pay extra for the buttermilk chicken birdie burger which took nearly half an hour to arrive despite being assured that it was going to be "just another minute" a twice. What arrived can only be described as cremated. Black and dry a a bone. The conversation with the restaurant manager was like a monty python sketch as she tried to convince us that buttermilk chicken is always "darker" and dry! The food should never have left the kitchen.

"Amazing venue for a wedding."

5
Paul G, Manchester, United Kingdom 02/04/2022

Got married here in March 2022, over a hundred guests, most staying at the hotel. Was absolutely amazing from start to finish. If you want an easy time of it when organising a wedding, use Gleddoch and you could have also known my suppliers who helped make it the best day ever but TripAdvisor won't let me list them. Note, no wedding goes without a hitch and given the number of guests, especially those staying, issues did creep up but Gleddoch sorted everything even after the day and we cannot fault them. Would definitely recommend and our guests are still talking about the event to this day. Paul & Claire

"Worst overnight I've been on"

1
User 30/03/2022

*be aware this hotel take £50 on arrival and don't refund until 7 days later* We booked a room online and when we arrived it looked the complete opposite, we were put at the back end of the hotel which looked more like a travelodge. Dinner was a shambles, had our food out before we even got a drinks order. The food options are almost as poor as the service asking multiple times for a drink order. Reception were absolutely useless with regards to personal belongings being left in the room and no one had a clue where lost property was kept. You would be better with an overnight at your local premier inn.

"afternoon tea, could have been better"

3
SDJ-G12, Glasgow, United Kingdom 25/03/2022

Had a trip to celebrate a birthday with afternoon tea. Well the view was lovely but only after we asked to seated at the window. The absence of a maitre d was noticeable as we were left waiting for a specific waitress to show us to a table. Plenty people asked but we had been told to wait. Once at our seat we were not offered a selection of tea, just tea or coffee. Nevertheless the service was quick and the food was nice. Not great, the top slice of the bread was just going that slightly hard way, so it had been made a while ago. Cakes and scones were nice although there were two quite similar cakes. All in all it was expensive at £30 each for something that should have been much better

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest Firstly Happy Birthday, and on behalf of the hotel sincere apologies, I'm really disappointed to hear the you didn't enjoy your afternoon tea - birthday celebrations with us, If you had only asked to speak to a team leader at the time, we could have tried to explain the possible challenge's we have with new staff all under the training development programme. and acted quickly on your issue with the hope of turning that birthday in to a treat. If you return to the hotel, please advise Lee - our Guest Relations Manager, who will personally make sure your are looked after. Again thank you for your feedback and I will pass your comments on the the restaurant manager. Hope to see you back soon James

"Wonderful relaxing 2 night stay"

5
User 22/03/2022

We had a wonderful time at the Gleddoch Hotel. All the members of staff we encountered were cheerful, friendly and helpful. The rooms are spacious and clean will all the amenities you need. We had dinner, breakfast and afternoon tea in the Vista restaurant which as the name suggests has stunning views over the surrounding countryside. Again all staff went out of their way to ensure we had the best time possible and the food (and cocktails) were delicious. We can't wait to return in the future.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Sue I'm delighted to read you glowing 5 star review, Its heart warming to know when guests have had a wonderful experience. I will be sure to pass on the appreciation to the team, I agree the panoramic views from the the restaurant are breath taking. We look forward to welcoming you back in the very near future, If you do need any help organising anything special on your next visit, Please reach out to out Guest Service Manager - Lee Allen Kind Regards James

"Great stay with lovely staff"

5
User 22/03/2022

We booked an overnight stay with an Itison deal that included dinner. From the minute we arrived the staff were very welcoming and accommodating. We got one of the new rooms which which lovely - slept great in the large bed. The outdoor pool has the most gorgeous view and we spent most of our afternoon in there on a sunny afternoon. Dinner that night was good, it was busy but the food came out quickly and the staff were great. Will definitely be back!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Claire Thank you for taking the time to leave us a 5 star glowing review from your recent stay with us. We are delighted to hear that you had such an amazing stay with us and that you cannot wait to stay again. I will share your feedback with the wider team, who will be equally delighted. Kind regards, James

"SPA great, Restaurant not"

2
User 08/03/2022

Came here yesterday for a relaxing day with my mum & sister for afternoon tea. The deal was to include tea and prosecco, we had to ask for both. The bread was hard as if it had been lying out, We weren't asked if we had any allergies & literally had 1 slice of bread each. For what they are charging i don't think it is worth the money. The cakes were also not great. The spa area is great but the only place to really let the place down is the restaurant. Had a meal in it before and that too was awful.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Michelle M, First of all, thank you for taking the time to provide us with feedback from your recent visit to our Imperia Spa. I am saddened to hear that you did not enjoy your afternoon tea, we usually receive glowing feedback on our selection of finger sandwiches and homemade cakes, I am sorry these were not to your satisfaction. We are however pleased that you enjoyed your visit to the Imperia Spa and hope to get another opportunity to impress you in the near future. Kind regards, James

"Birthday treat"

5
ALEX I, United Kingdom 05/03/2022

Our 1st time visiting this hotel and facilities and had the most amazing time. Restaurant, food , staff, facilities are just the best. Thank you so much to Linda evans for your recommendation and for the hospitality. Will definitely be back and recommending to family and friends. 5 STAR

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ALEX I, I have been delighted to read your glowing 5-star review from your 1st-time visit to Gleddoch. Our team will be delighted to hear that you found our restaurant, food, staff, and facilities to be the best. This is greatly encouraging. Thank you for the recommendation and we do hope to welcome you back in the near future. Kind regards, James

"Amazing birthday stay!"

5
clairbear00, Glasgow, United Kingdom 20/02/2022

Just home from a fantastic and relaxing stay at the gleddoch Hotel, check in was online so only had to collect our key from reception, staff were very friendly and welcoming. we had an executive king and it was beautiful, it was my husbands 40th birthday the day before and we were there for a birthday treat, the birthday chocolate plate in our room was a lovely touch! bed was super comfy. We had pre booked use of spa facilities and although your slot is 1hr 15mins we felt it was enough time to not feel rushed but also enjoy a swim and use the amazing outdoor hottub with spectacular views! If I'm honest I quite like that it's a pre book slot as although it was still busy it wasn't heaving and was a nice busy, where I think if it was a free for all on a Saturday it would be heaving and not enough seating/beds for people to sit and relax ,so my husband and I felt happy with the spa booking situation. We had booked for dinner at 7pm and they did look short staffed and took some time to have food and drinks order taken ,but we were in no rush and were infact enjoying the slow pace of the afternoon we had ,especially being a day/night away from our 2 young children where you want them fed and out the door before they get bored and start causing chaos lol! Our dinner was delicious ,the chicken parfait was amazing!! We had later found out from a staff member that they had had 4 members of waiting staff call in sick on the day and had some diners complaining including shouting and swearing at them! This is completely unacceptable, if you read this review and you were being rude to staff about dinner service you should be ashamed of yiur self! The whole hospitality industry has been hit hard with staff shortages and this cannot be helped so cut the staff that are their some slack ,they are working very hard! The staff member apologised for slow dinner service but we had told him it didn't affect our stay at all as we were in no rush. We went to the dram bar after dinner and it was lovely ,so boutique and quaint, I love the velvet wallpaper lol!!! The barman was lovely so friendly and knowledgeable. We had a great night sleep and thoroughly enjoyed our full Scottish breakfast! Thankyou gleddoch for making our stay a fantastic one, we will definitely be back!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear clairbear00, Thank you for taking the time to post your 5-star review here on Tripadvisor. We have loved reading your feedback and found it to be greatly encouraging. We are in the hospitality industry to deliver excellent service, great experiences, and to make our guests happy and are delighted that we delivered this for you on such a special occasion. I look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Nice relaxing atmosphere."

4
robertdA5652SU, Woking, United Kingdom 07/02/2022

My first time at this restaurant and it was really nice, the staff were warm and welcoming and the food was very nice. Would like to visit during the summer to see the amazing views across the river. Maybe this summer.

"Wonderful overnight stay and spa visit at gleddoch"

5
User 06/02/2022

My husband and I stayed at Gleddoch for a Christmas gift last night and what a wonderful time we had! Firstly I would like to mention Courtney in the spa who did my massage treatment she was absolutely fantastic one of the best massages I have ever had! The spa itself was so relaxing and clean and the staff were very professional and welcoming. The room we had was fab with a huge queen size bed and was very clean and comfortable with modern facilities! We enjoyed our dinner and the cocktails were delicious, and special mention to Sean who was very welcoming and hard working and made our dining experience lovely even though they were under staffed! Also special mention to Stephanie on reception and customer relations who made our whole day and night a special one! We can't wait to be back!!

"Great stay"

5
User 05/02/2022

We had a great spa overnighter at the Gleddoch. Staff are all really friendly, spa was lovely and treatments great. Room was nice and spacious. Food was good too especially breakfast. Had a few issues with gluten free bread, lack of flexibility with menus at dinner and outdoor pool closed on our spa but nothing major and mostly well death with by staff.

"Night & spa for partners birthday."

5
User 02/02/2022

We stayed at the gleddoch on 29-30th January. From start to finish it was an amazing relaxed experience. Every staff member was so helpful. The food at the restaurant was amazing for both dinner & breakfast would definitely give 5 stars for the food alone. We chose to go to the spa early in the morning and it was such a great wake up laying in the outside heated pool to start our morning off! Will recommend this hotel to anyone fancying a chill out with their partners as not too overly expensive either and worth every penny x

"Sunday funday"

5
Camper18020435172, Glasgow, United Kingdom 31/01/2022

Have just returned from an overnight stay at the hotel and had an amazing stay the staff cannot be faulted our visit to the dram bar where the lovely susan gave us all her knowledge on the vast spirit collection while having some great banter, room was spotless and spacious weather wasnt for us so the view was a bit foggy but still great! We headed up to the spa at 6:30 and it was nice and quiet so we where able To use all the facilities easily, (attempting to enjoy an out door jacuzzi in a gale force wind storm maybe not so much) enjoyed some drinks in the nineteenth bar where the lovely Casey served is and was very friendly and makes a good cocktail we had an issue through the night but the staff dealt with it very quickly and professionally bu Sean, we spoke to george on leaving and will be returning in the near future great night and the staff really do make the stay! Keep up the good work!

"Over rated, Over Priced, Worst stay ever"

1
User 30/01/2022

Gleddoch Hotel.. The place thats made out to be the up market gaff to go to.. So far id highly say its the worst place at 330 a night ive ever visited and mega highly overrated Promised free wifi on booking.. Total nonsense as the modem signal let alone the wifi didnt even reach our room Spoke to Nilkki at reception not long after check in at 3.45pm.. Who said its cause your in the sticks ill speak to maintainance man Robert...and call you back Shortly after 5pm calls back as not heard from Nikki or Robert, oops Nikkis finished and gets Ellie who then proceeds to tell me oh its cause we are in the hills, its cause everyones on the wifi... I simply clarified no its no as your actual router doesnt cover our room although was promised on booking it would. Ellie did better than nikki and did return my call but I missed it by seconds so apon calling reception spoke this time with George who obviously was aware of my complaints and further started to feed me feeble excuses which were contested as none covered the fact that the modems never covered our room. Was palmed off with will get Robert to contact you.. Still no contact from the illusive Robert Later calls room service to be advised 7.50 of your earth pounds would be charged for every visit you used room service.. However I have a welcome leaflet advising me this is free. Go for dinner which I can go into more detail with but simply would say had better meals in a wetherspoons pub, Oh and the advertised menu pre arrival wasnt even an option on arrival which the staff member attending to our table agreed and said it causes them problems all the time Things cant get anyworse can they... Oh lets visit the dram bar.. Made to mate wait there for 20 minutes.. Oh lets ignore you and serve someone before you thats fine and understanable as mistakes happen but to then allow someone seated already with a drink to not once but twice jump up off their seat not queing at bar to be served once before you and then twice after taking my order and making me wait 25 minutes for 2 drinks.. Worst place ever, overrated and overpriced 2/10

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear droned56, Thank you for taking the time to provide us with feedback from your recent visit with us. We are aware that some areas of the hotel do experience unreliable Wifi . I am pleased to inform you that we are significantly investing in this over the next 6 months which we believe will make a great improvement to our guests overall experience. I am disappointed that you did not enjoy your evening meal, we have just launched our menu and the feedback we have had has been very positive, however we care greatly about all of our guests opinion so I will pass this onto our Head Chef. Thank you once again for taking the time to review your stay and I do hope to get the opportunity to welcome you back for a memorable stay, for all the right reasons. Kind regards, James

"Overnight spa break"

5
User 30/01/2022

Arrived at hotel Friday evening, staff pleasant at check in .we got to the room ,very clean and comfortable. We then had a great time in the spa which is 1st class. Next we went for dinner, food and service great, great night sleep and the breakfast was so enjoyable. Came away refreshed and relaxed after what I would say would be hard to beat hotel experience. All staff put in a great amount of effort to ensure everyone enjoyed the stay

"Very disappointing"

2
johnmcginty71, Glasgow, United Kingdom 30/01/2022

Stayed with my wife for our anniversary on 28th Jan. Second time we have stayed but unfortunately will be our last. Bar prices are unbelievable. £10 for a small cocktail!! In the room one of the windows wouldn't close properly and with it being windy outside, we didn't get much sleep with it constantly banging open and closed. The sink in the room was blocked so I had to shave and brush my teeth in a cold shower. We ate in the restaurant both having steak (£30 each) but both had to be returned as they were extremely tough. We didn't bother getting anything else so went to bed hungry!!! Only plus was the very polite staff at breakfast.

"Disappointing spa day but nice restaurant"

3
helensK9246DD, Cardross, United Kingdom 27/01/2022

The spa is very disappointing, the sauna and steam room are very small. The whole place could really do with a good scrub, the tiles look grubby and when walking through the hotel the dust is very noticeable - very worrying especially during these covid times when everything should be cleaned regularly. The staff are helpful and polite and the location is lovely. Great views but unfortunately the spa was a let down. I had a nice lunch in the restaurant, the service was a little slow but that's to be expected on a busy day. Our server (I can't remember her name unfortunately but she was tall and had dark hair in a ponytail) was very pleasant and knowledgable about the menu. Will definitely be back to the restaurant but not the spa.

"Great place. Food was superb. Spa great too"

5
rossmalaney6, Glasgow, United Kingdom 24/01/2022

Went here for my partners birthday and it did not disappoint. Lovely scenery. Lovely place very chilled relaxing decor. Spa was great. Restaurant was spotless and meal was best we have had it a while. Staff friendly. We will be going again definitely

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear rossmalaney6, Thank you for the excellent review, Ross! We are delighted to hear that you chose to celebrate your partners birthday with us and that you had a memorable experience. Our Chefs will be pleased to hear your meal was the best you had in a while. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"5 Star Visit"

5
User 23/01/2022

Where to start with the Gleddoch. To stay here again is the easiest decision we will ever make. From start of check in to checking out, you are treated like royalty. The staff are an absolute credit to the resort. The premises are immaculate, the rooms are clean & extremely comfortable and the surroundings are breathtaking. For us, the spa was the main event. The outside hydrotherapy/infinity pool is simply stunning. Again the staff are a joy to deal with and so helpful. Simply is service with a smile. Am I thinking of staying here again? An absolute no-brainer. Cannot wait.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ayrshirechris, Thank you for taking the time to leave us a 5 star glowing review from your recent stay with us. We are delighted to hear that you had such an amazing stay with us and that you cannot wait to stay again. I will share your feedback with the wider team, who will be equally delighted. Kind regards, James

"Birthday Treat"

5
User 23/01/2022

My husband and I had an amazing overnight stay at Geddoch Hotel. Our room was perfect, staff friendly and attentive. Dinner was really nice and breakfast was ideal. Thank you from my husband and I on such an amazing stay

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Wilmawelsh56, First of all, thank you for taking the time to provide us with a 5 star review from your recent birthday stay with us. We are delighted to hear that you enjoy all aspects of your stay with us and look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Useless staff"

1
User 17/01/2022

We went expecting a relaxing night away. This was unfortunately not the case. Fire alarm went off 3 times, once in the middle of the night. The third fire alarm went off at 1am which was traumatising. There was no guidance on what to do. Staff all walking about laughing and joking during the fire alarms. We did not know when it was safe to return to our room as staff all disappeared. A random drunk guy told us he spoke to fire brigade and it was safe to return to rooms so we had to take his word for it. Spa was dirty and very busy. We booked a king size room and we're given 2 single beds stuck together. Would not return here, staff very unprofessional and unhelpful. Do not waste your money here go somewhere else.

"Would not book again - unclean"

1
User 17/01/2022

We had a corner room which wasn't the nicest, was very small and the carpet was stained and coming up. The bathroom in our room was not sufficiently cleaned, there were nail clippings on the floor, hair in the sink and shower and also toothpaste splattered all over the floor. We did mention to reception but were just told they'd pass this on to management and housekeeping.. which they never did. The spa was also so busy considering you have to book a timeslot to reduce numbers due to covid. We previously have stayed here and did not have the best experience either but thought we would give it another chance, as when checking out we were faced with a bill for 'smoking in our room' the night before, none of us smoke and had to argue our case for a good 45 mins as there was 'no manager available' but finally when we were able to speak to a manager she then confirmed after checking our room and not being able to smell smoke, it wasn't actually our room it must have been someone else? Not quite sure what was going on feel like it may have been a bit of discrimination as we are young and they thought they would try and take advantage. We thought we would give it another chance but will not be booking again.

"Poor service/ poor gluten free options"

2
User 16/01/2022

Reception don't make you aware on check in that you have to book to use the spa, which is really not as great as it looks online. Service in the restaurant was extremely slow, waiting over 20 mins for someone to take our breakfast order! What was most disappointing was that my partner had phoned in advance to ask about gluten free options available for dinner, and was told there were lots of choices including the burger. The gluten free menu at dinner (which had to be asked for twice) said the burger was not gluten free and the waitress confirmed this - wouldn't recommend if you're coeliac. Walking through the hotel the stairs and corridors definitely needed a hoover, lots of dust and dirt which sort of ruined any feel of a luxury stay. Overall I don't think we would return, the quality of the experience unfortunately doesn't match the price.

"Overnight Stay"

1
User 11/01/2022

Used this hotel before, once for an overnight stay and once for a lunch this was 3 years ago and thought would give the hotel another go as the previous experiences were shocking. Just back from another awful experience and will never set foot in the building again. The breakfast was awful and tasteless. People sending their breakfast back. Breakfast arrived and still no sign of toast or tea or drinks. So disorganised and badly needs an overhaul. Fire alarm went off and was out room for 30 minutes then had to queue for breakfast because of this and, noones fault, and asked if we could go to spa a bit later i.e. due to circumstances to be told don't have long before we have to leave I.e. 11am and no offer of extending this time for us. Had called the dpa at 8.15am twice to book but no answer and explained this when went down. Customer service very poor and very expensive for what it is. Better places out there for a lot less. Service is the key to a successful business. Wish this hotel would take heed to this as it could be a great venue.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Weegg, Thank you for taking the time to write a review from your recent stay with us. Please accept our sincere apologies that we failed to meet your expectations. Due to the fire alarm there was a delay at breakfast due to guests who were booked in at the time of the fire alarms having to come later. This was unavoidable and the team worked hard to cope with the large number of guests arriving at the same time. I am sorry to hear that you had difficulty booking the leisure facilities, the leisure attendant is usually carrying out their duties are 8.15am and our receptionist starts at 9.30am. We have had to reduce the numbers in the area due to covid, which means if the sessions are full we cannot always accommodate guests staying in longer. We do advise our guests on our pre-stay emails to reserve the spa in advance to ensure everyone gets the opportunity to enjoy them. I do hope that you will return to Gleddoch and give us another opportunity to impress you. Kind regards, James

"Not what you'd expect from a 4*"

2
User 11/01/2022

The bedrooms were tiered, pealing wallpaper, stained tiles etc. The spa facilities were terrible. A tiny sauna and steam room, the jacuzzi was covered over and not open, due to covid restriction only one couple at a time could use the sauna/steam room which is fine but it was absolutely packed with people waiting to use it. After 40 minutes of bobbing around in a crowded pool waiting to get in to the only other things open we gave up and left. Spa reception were still letting more people in as we left so the situation was only getting worse. What is the point of making people book set arrival times if 1: there is no set leaving time and 2: walk ins can gain access. The main problem we had was with the breakfast service. It was terrible! So much so that we didn't even go for breakfast for 2 out of the 4 mornings, despite having paid for bed and breakfast. The staff were honestly so so bad. Terrible service both mornings that we did come down for breakfast. After being seated we waited 45 minutes, being totally ignored my all staff, honestly they have mastered avoiding eye contact, it was impossible to get anyones attention. In the end we got up and went over to tell them we still hadn't had our order taken, they apologised and said they'd come do it now (but instead the guy went and cleared another table). Once we eventually did have our order taken the food arrived quite promptly but the order was wrong! so it had to be sent back and we were left to wait even longer. Not one member of staff seemed to be in control, there's no one organising anything and honestly it's the worst service I've ever had in any hotel or restaurant, ever. The food itself is okay. We also ate on our first evening and would say the same for that. I was under the impression from the website that this would be a fine dining restaurant but it certainly is not. Which was really disappointing, we had anticipated that we would eat there most evenings but once was enough. The front of house staff, bar staff and the cleaning staff were really friendly. The cleaning staff have done a fantastic job, the hotel was really clean but unfortunately it hasn't been well maintained. They need to inject some money into it to bring it up to standard. Not that it really matters but both myself and my partner work in hospitality, which usually makes us more forgiving/understanding if anything but in this case I would just steer you away from booking here. It was a real let down if what your expecting is 4* hotel & spa.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Helen M, I am saddened to hear that we failed to meet your expectations on his occasion. The same as all businesses across Scotland we are having to cope with reduced staffing levels due to staff having to isolate due to track and trace procedures. We are doing our best to ensure this has minimum affect on our guests with all of our teams working across departments to help out. I am pleased to advise you we are in the process of finalising plans to upgrading our sauna and steam room. I have never seen our swimming pool crowded, we adhere very strictly to numbers poolside and any guests arriving late would have been included in the maximum capacity count. I will pass on your kind words to our housekeeping and front of house teams and I do hope to get the opportunity to welcome you back to Gleddoch in the future. Kind regards, James

"Family day"

5
User 11/01/2022

Me and my family went here on 9 January, just to use the swimming pool, and we had a great time!! Specially my 2 years baby! The SPA reception team were so nice and they did give us about 2 hours to use the facilities and it was more than enough! Also we had some dinner at the restaurant! The lady who served us ( a beautiful tall lady, and curly hair) was so professional and nice! Nice clean hotel and professional staff !!! Over all this experience at this Hotel was amazing! We will definitely be back! Thank you to everyone!!!

"I've stayed in far better for less"

2
User 10/01/2022

I had planned to give a full summary of the various points that left my wife and I underwhelmed by our stay here, but I can't be bothered. We had been really looking forward to our stay here, having heard fabulous things about it. In summary: • The staff are friendly, but not particularly capable. Of the three meals that we had, errors were made in each of them, resulting in sending food back, numerous apologies and having to repeatedly remind staff of our requests. • The restaurant does not cater for vegetarians. There was 1 starter and 1 main that was vegetarian. It subsequently turned out that even the main wasn't veggie because of Parmesan cheese. • We booked an executive King room and called to ask if we could have a room with a bath. We were asked to pay £30 for an upgrade. I was happy to do this, but I'm still not sure what was in the upgrade apart from the bath. • We discovered after leaving the room twice, that our door lock was broken. We notified reception of this, but ended up having to pack and take our valuables with us to the spa as no one came to repair it in time. • Not once, during our entire stay, did anyone ask ‘How was your stay/room/meal?' We were lucky to have booked on an ‘off-peak' night, but even with that you are still paying a premium for what I can only describe as an absolutely bang average at best hotel. There were a couple of really positive points: • The spa is brilliant. Outdoor jacuzzi with views over the clyde over to Dumbarton Castle. • There was one very good member of staff, unfortunately can't remember his name, but he was working on Sunday at 2pm in the bar and Monday at 9am at breakfast.

"Faulty towers would have been better"

1
User 09/01/2022

Awful experience would not recommend! We arrived room wasn't ready so we went to bar for a coffee used the table tablet which a shambles as staff didn't know what table ordered what and places drinks on other tables in the middle of a pandemic! We got to our room it clearly hadn't been cleaned as 2 bottles of 2l 7up still on the window cill, shower head was black! We then booked dinner early as we had a reservation at the cinema despite having a booking confirmation we were told it didn't go through in the system as got seated in the bar area with spa guests! We asked the soup of the day were advised 2 soups available when it came to order the soup had changed to 1 soup and not what initially was advised, I ordered fish and chips which arrived the fish was swimming in the the grease and the chips brick hard, waited 25mins for drinks. Went back to the room after the cinema and the room next door were having a party called the reception at 2am who did send security to tell them to be quiet however the fire alarm then went off for 1hour from 8am I understand this is an issue out with the hotels control but no member of staff on site to direct us on what to do the rain was pelting down. Once the fire alarm went off we went for breakfast which again was awful sausage was pink, tottie scone and hash brown brick hard we didn't get asked how we wanted our eggs if we didn't I definitely wouldn't have asked them to be swimming on the plate like they came. We asked for toast and we were advised there was a Back log of toast it would come what kind would we like, so we asked for a mix It came white on one side and brown on the other one side was clearly not toasted, waited 25mins for a drink again. In my opinion the staff need additional training the overnight stay wasn't cheap and you would expect better service from start to finish, I suggest you get the cleaner / handman (gentleman with greyish hair rooms across from golf course) I met in the corridor before we left to carry out the customer service training as he was the only person I came across who was friendly and seemed genuinely interested in our experience at the hotel he even apologised for our experience which had absolutely nothing to do with him. The best part about the stay was the checkout and drive home!! I will not be back nor will I be recommending the hotel to any of my friends, family or colleagues.

"Disappointing"

2
Ashleighg1988, Troon 05/01/2022

I have stayed at gleddoch so many times over the last few years. On average once every 2 months or so. Normally it is my absolute favourite place to stay but this time was an absolute shambles from before we even arrived. Not sure I would want to go back which is devastating for myself and my husband

"Disappointed"

2
aimeep707, Glasgow, United Kingdom 04/01/2022

1. Arrived at the spa to be told we were able to have leisure access until after 8pm tonight, having a massage at 3.15. This left me very annoyed and disappointed before my massage. 2. Mine and my partner both had brutal sore massages. I mentioned that the masseuse was massaging hurting me and going to hard - she said oh sorry do you like it more relaxing? I replied yes please. She continued to massage to hard for the rest of the full body massage at times. After already telling her it was sore. My partner was left with massive red marks on the back of his shoulders due to this. 3. After having the massages - I told the woman at the desk there has been a misunderstanding and that we had booked an it is on voucher which included leisure access. To then be told that there was a space for the pool at 18.15. 4. The dinner service was very slow and we were waiting for 20 minutes to order drinks. The food came and the food was not up to standard. Soup did not taste nice and burger and chips were not very hot. 5. After dinner we went to the joining lounge which had no atmosphere, no music and no ambiance. At the bottom of the menu it said that if we had requests for cocktails we had to ask - the chosen cocktail was requested but not available and to be told 'no' by bar staff. 6. Upon check out I was handed a bill which was incorrect as I had already paid for the previous spa experience and was trying to be charged a second time. After I showed the staff my bank statement for proof of purchase and it was then resolved. Overall this experience was not positive and I will not be returning.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear aimeep707, Thank you for taking the time to provide us with feedback from your recent experience with us. I have investigated your feedback from the spa and found that you had booked a deep tissue massage. At the point of booking you did not make that spa aware that you were staying at the hotel or they would have booked you into the facilities. We do also advise on our confirmation email that you must pre book the leisure facilities due to restricted numbers to maintain social distancing. Your massages were carried out by two of our most highly skilled therapists, who usually receive glowing feedback. As I have said I discussed your feedback with both the therapist and spa supervisor, who spoke to you on the desk and are both shocked as you mentioned to both how much you enjoyed your treatment. In regard to your partners redness, Erythema is common with all deep tissue massages and is a sign of muscle tension being released. I am saddened to hear that you did not enjoy your meal, I was in the restaurant all evening and was not made aware of any complaints. Had you made us aware that your meal was unsatisfactory, I would have ordered you a replacement meal immediately. The error with your spa treatments bill at check-out was due to you booking and paying for a 30 minute facial online and changing this to a 1 hour full body massage, which you were to pay the difference for. I do hope that you will return to Gleddoch in the future and give us another opportunity to impress you. Kind regards, James

"Perfect hotel for a well needed break"

5
luv2ski0, Bearsden, United Kingdom 03/01/2022

What a gem of a place . Perfectly cozy , clean, excellent facilities, lovely staff and great food . The views from all round the hotel are spectacular and also doggie friendly . From meeting staff at reception all the way to our room we were met with polite friendly helpful staff . The accommodation is a wee walk from reception so if not able bodied it would be wise to inform reception I'm sure they would assist in all ways necessary. Overall a fab stay 20 mins away from glasgow city centre but feels like the heart of countryside.

"Disappointing"

2
robsxx, Dundee, United Kingdom 03/01/2022

Lovely hotel and facilities but very poor service! I had booked a last minute night away for me my husband and parents. We had checked in online as instructed before arrival. Upon arrival we still had to go to the reception desk to collect our keys and pay £50 refundable deposit. When trying to book breakfast we were told the only time available was 7.45 am. We then tried to book the spa and the only time available was 6.30am!! I had explained that the reason we booked this hotel was to use the spa facilities and a warning that facilities were full prior to booking would have been helpful. I was told that reservations should be booked 2 weeks in advance but explained that wasn't possible in our case with being less than a week from booking our stay. We then went up to the bar for a couple of drinks where we ordered through the tablet that was placed on each table. We were trying to plan ahead for tea that evening as we had just travelled just under 2 hours to this hotel so we asked the waiter if it was possible to view the menu. He then came back to tell us that the restaurant was full for that evening. We asked what other options we had and were told that room service finished at 4 or 5pm. More disappointment.. another facility we couldn't use! Whilst sitting having our drink the waitress came over and removed the tablets from tables making us think we couldn't order another drink. We felt as though the waiter was watching and waiting for us to finish our drinks to hurry us out of the bar. My dad had literally just took the last sip of his pint and the waiter was straight over to collect his glass and took it right out of his hand! We had to look online around the local area for somewhere to eat. We booked palaminos restaurant in ingliston country club 7 minutes away and wow it was amazing!! Service, food and resort was beautiful so glad we found this and would highly recommend! We ended up booking the spa for 6.30am the next day as we really wanted to make the most of our stay. We thoroughly enjoyed the facilities but again we're just left to go in and not told where to go so we're left wondering around until we found the correct door to go through. On check out my parents were charged again for their breakfast after already pre paying and also hadn't been refunded their £50 deposit! Not the best way to end an already disappointing service. Not one to write bad reviews but want to make people aware if looking to book this hotel in future.

"Potential thefts"

1
357trg, Chigwell, United Kingdom 30/12/2021

Woman walked into my room when I was there with keycard and said that is what reception gave her. When I queried this staff never knew how it happened. I insisted on the police being called which never happened. We were there for our sons wedding which was taking place half an hour later which it ruined. Don't trust this hotel!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 357trg, Thank you for taking the time to post your review. I have responded to you privately as you had already raised this challenge at the hotel and we have been investigating the matter. Kind regards, James

"Disappointing and double charged."

2
User 30/12/2021

Unfortunately our room wasn't cleaned properly, found rubbish under the desk (bottle cap and other litter) and we weren't provided with robes and slippers. Went to the spa and in the female changing rooms there was glass on the floor which got into my foot but luckily didn't cut as I felt it in time. We had originally booked a slot at 5pm but at this time we could see at least 8-10 people in the jacuzzi at one time, so we phoned and were able to go at 8pm instead when it was thankfully more quiet. Upon checking in at the hotel we were asked to pay the £50 deposit (which is fine) and the full balance of £166.94. This had been prepaid already as the stay was a gift, and when I told Jordan from reception about this he noticed that it had been prepaid already, so no charge required. However on day of checkout I have now had a further £116.94 taken off of me, and when I've phoned about this again Jordan said what's happened is they've essentially refunded my £50 deposit but taken the rest of my balance outstanding, even though this was already established as paid. I had paid £50 contactless, but from this the hotel has some how managed to charge the further £116.94 on top of this through a contactless payment? Which baffles me as surely my card details shouldn't have been retained when it was contactless I used and the fact the booking was prepaid with a totally different card in the first place? I did not authorise this payment to come out. £166.94 coming out just after Christmas isn't exactly ideal, when it had already been paid and it was a gift to stay here - very disappointed with all of the above experience.

"Overnight spa break"

5
carolyns145, Glasgow, United Kingdom 20/12/2021

First visit and we had a fabulous night.We both had a facial and used the relaxation room afterwards which we will both be returning to!Staff were so friendly and went over and above to make our experience perfecting! The dinner was delicious with a good variety of options on the festive menu!!

"Poor service"

2
User 16/12/2021

Visited for a couples night away. Spa was nice and had a good massage. Restaurant is average at best and service was poor, considering a staff member was saying “we are 3 managers on shift tonight” and they couldn't handle 4 tables, very poor. Delivered menus and nobody came back after 20 minutes of waiting. Also disappointing that the dram bar is closed and were directed back to the terrible restaurant bar we had just came from. Wouldn't come back and if anyone is coming I would recommend not eating or staying in the hotel for the evening.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear CraigR01021997, Thank you for taking the time to provide us with feedback from your recent stay with us. We are pleased to hear you enjoyed your massage and our Imperia Spa facilities. I will certainly pass on your feedback regarding the service in the Vista to the restaurant manager. We do hope to get the opportunity to welcome you back in the near future for a memorable experience for all of the right reasons. Kind regards, James

"Lost Property Disappointment"

1
ni4mhm, Glasgow, United Kingdom 15/12/2021

I had a lovely stay at Gleddoch spa this summer, it was unfortunately after my stay that I was disappointed. I had left a pair of shoes in my room, a pair that were worth quite a lot of money, and had tried to get in touch with the hotel regarding this. I have phoned the number provided for the hotel on countless occasions, trying every different option there was on the line...including the spa. Despite my attempts, I was never connected to an actual person on the other end of the line, even after leaving a message. I then resorted to emailing the enquiries page on the website...in September...I'm still to receive my reply...and my shoes. For a luxury hotel who pride themselves on service, I was surprised by just how difficult it was to get in touch with anyone who works there. The only reason I'd come back to stay would be to look for the shoes myself.

"Meh, it was okay?"

3
User 13/12/2021

The hotel is lovely however the rooms can be a bit small for what you are paying for them! I stated I had a child with me and the room was still too small until changed. They repeatedly said that my room was of fair price of £280 for two nights despite the fact other single family members had a room double the size!

"Spa Break"

3
annanics2021, Newcastle, Australia 11/12/2021

Spa administration was awful and despite many emails prior to our visit still took some time to resolve on arrival. Hotel room was excellent although 3 coffee capsules between 2 people felt mean. Dinner in the restaurant was very good as was snug bar.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear annanics2021, Thank you for taking the time to provide us with feedback from your recent stay with us. I am saddened to hear that you faced some difficulties when booking the spa, we normally receive glowing feedback regarding the spa, however I am glad that we managed to resolve this matter for you. There should have been 4 coffee capsules in your room, this must have been an oversight by our housekeeping team, please accept my apologies for this. We do also replenish any items in the room when requested. Our team of Chef's will be delighted to hear that you enjoyed your evening meal. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Shockingly poor"

2
Q101FWsarahi, Glasgow, United Kingdom 10/12/2021

Food and staff were lovely. Hotel and room was also clean and beautiful. However…. We arrived and it was freezing cold. We were told no room available to use facilities even though I called previous week to book and told we didn't need to book any more. We also couldn't get dinner until 9 and even then when we arrived there was no reservation and we had to wait. My friend had to change room due to the cold and noise level. We were also not booked in for breakfast even though we had booked in previous evening. One disappointment after another. When I emailed and spoke to management we were offered £50 refund. We must have spent over £600 on the stay and therefore felt this was an unfair compensation amount.

"Overpriced and underwhelming"

2
Hayley_Meikle, Livingston, United Kingdom 09/12/2021

Our initial impression of the hotel was okay, but the longer we spent there, the more evident the failings became. Our first stop after checking in and dropping our ​bags off was the lounge for lunch. The people sitting in the lounge area were all wearing jackets due to the heating not working. When i asked the staff about the heating they advised me that there was nothing they could do as it had been reported. The heating did not work in either the lounge or restaurant during our 2 days in the hotel. The breakfast served the following morning was also cold, with no effort being made by the limited staff to address the cold plates and food.

"Terrible experience"

1
User 01/12/2021

We did not feel safe that the door adjoining the room next door did not lock, we had to place a chair against the door which the hotel employee also told us to keep there for safety because the door did not lock and the room next door could equally waltz in. Unbelievably poor expectations from this hotel. Hair ball left by the last guest on the floor, dirty socks stuck behind tv. The cleanliness and safety of room was disgusting and after complaining we where not offered to be moved rooms. Instead was told sorry and that was it. This is the second time I've stayed at this hotel and the cleanliness has been poor both times. For the price you pay you expect safety and cleanliness as a given.

"The Gleddoch"

5
User 27/11/2021

Our previous favourite choice of Hotel has changed hands and we decided to try the Gleddoch due to its location and recommendations. We were not dissapointed. The Entrance and first impressions were waow its stunning. The room we had was lovely, spacious clean and comfortable with everything you would expect. We used the roof top swimming pool inside and the outside hot tub before going for dinner. The staff were very friendly throughout our stay. Next morning the sun was out and we enjoyed breakfast looking onto the golf course, very relaxing. We had a lovely stay to celebrate our anniversary and will definitely be back.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear alexfromirvine, First of all, thank you for taking the time to leave us a 5 star review from your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us and cannot wait to come back. Kind regards, James

"AMAZING HOTEL"

5
User 25/11/2021

This is the 2nd Time I have had to visit Glasgow in 6 wks and stayed at this hotel twice .I have stayed in hotels all over the world and this is DEFINITELY my favourite. I will be returning in January .I cant thank George enough what a really lovely proffesional guy. Also I'd like to thank Elle.margaret.mark .and everyone else for making our stay so special. Also to nikki for booking the hotel for us unfortunately we didnt get to meet but hopefully will in January..the hotel was AMAZING. FACILITIES. FOOD ROOM. VIEWS STAFF everything about it I could actually live there I really didnt want to leave thank you sooooo much guys it was my partners first time in Scotland and what a really good experience it was .so chilled now after what was a truely AMAZING break KIND REGARDS MARION

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Marion, Thank you for your glowing review from your recent stay with us. I am delighted to hear that so many members of our team have made your stay memorable, I will personally thank them all and pass on your kind words. We look forward to welcoming you back in January. Kind regards, James

"Gleddoch Spa"

2
800jpol, Glasgow, United Kingdom 24/11/2021

We stayed in the Clyde suite. The jacuzzi bath had a broken button and red stains on it. Also not all of the functions in the jacuzzi bath worked. The bedroom cleanliness was also not up to standard, bed cushions and the fur bed throw had dried in hard stains. The wardrobe mirror was stained and the accent chair in the bedroom had large yellow discoloured marks. For the price we paid to stay in the suite it was not worth the money. The staff working at the restaurant and reception were great. The spa, pool and outside jacuzzi were also great. There was a few issues using the interactive menu at the restaurant and internet quality was not the best.

"Lovely Spa Day"

4
sarah81_11, Glasgow, United Kingdom 23/11/2021

My partner & I enjoyed a Sunday spa day with lunch and couple's massage. The staff were great and the facilities were excellent, especially the outside hot tub with its view. The hot tub was busy, with some people staying in for over 30 minutes, which meant others couldn't enjoy it. I understand this is tricky to manage, but could be a consideration for the future.

"Excellent facilities and service"

5
smithl282021, Glasgow, United Kingdom 22/11/2021

Visited here with my friend from London..place is beautiful and the service levels were amazing. We both had a very much needed spa treatment too which were amazing. Special shout out to Sean for keeping an eye on us and making sure everything worked as it should.

"Excellent experience!"

5
grillonthebridge, Dumbarton, Scotland 19/11/2021

From start to finish, we had an excellent experience! Welcoming and friendly reception staff. Beautiful and immaculate room with a huge, comfortable bed and good tea/coffee selection including decaf, hot choc and biscuits. Robes and Elemis toiletries were appreciated! Leisure facilities were great - immaculately clean and the leisure attendant went above and beyond making us feel very welcome and looked after. Meal in the restaurant was excellent. All fresh ingredients cooked with skill and care to order - something that is becoming hard to find in restaurants! We had a request about how something was cooked and it was obvious both the waitress and the chef cared about getting the request right. We really appreciated that. All bar and waiting staff were friendly and attentive. Breakfast was lovely. Plenty to choose from in the hot buffet. Fresh toast, tea and coffee provided by waiting staff. We asked for fried and poached eggs that were made to order - they were cooked perfectly. Overall, we had a lovely stay in a beautiful hotel but our experience was made excellent by the service from staff in all departments. Excellent customer service! We left feeling relaxed, well fed and recharged. We will definitely return!

"Great place to stay"

5
Gazzaalison, Hartlepool, United Kingdom 16/11/2021

Stayed here for a week during COP26. What a lovely hotel. The staff where fantastic, nothing to difficult. The food, especially the breakfast, was delicious. A tip from me use the facilities. I throughly recommend this place. Thank you all at Gleddoch.

"Fantastic wedding gift."

5
boshug, Glasgow, United Kingdom 16/11/2021

Beautiful hotel, wonderful staff, excellent food. Our junior suite was amazing and the view from our window was stunning. Stunning surroundings,golf course and spa. Special thanks to staff members who were very helpful to my husband with his lack of mobility who escorted him and myself on the golf buggy to and from the restaurant. We will certainly go back .A much appreciated wedding gift.

"Brilliant stay"

5
User 15/11/2021

Recently stayed at the Gleddoch as part of a large group. The hotel was very accommodating, especially to my dietary requirements. Facilities at the hotel are brilliant, especially the spa. What really stood out were the staff, the whole team were friendly and helpful but the two that stood out were Jasmine and Jànos. They were both great fun, and knowledgable when it came to drinks!

"Staff make the stay "

5
User 14/11/2021

Stayed 7 days in the Gleddoch and it was fantastic, the rooms are spacious and facilities were awsome but what made the stay 5* was most definitely the staff, they couldn't do enough for us . In particular Jànos and Jasmine in the bar plus Mark and Terry in the spa and always around to help with anything we needed.

"Lovely but some issues with spa"

4
birniel, Aberdeen, United Kingdom 01/11/2021

Second time staying here and had a lovely time. Really pleasantly surprised with our room as we booked a standard king but for some reason we were given a super king so happy days. Our room was lovely and big, amazing comfy bed with beautiful massive bathroom and walk in shower. We also had a double door instead of a window which was really handy for getting to and from the car. We had a couples massage booked for my birthday but disappointingly when we arrived they said they didn't have a couples room available so we had to have the massages separately which was really disappointing as we wanted to have the experience together. But nevertheless the massages were fab and very relaxing. Pool, sauna and steam room all fab. Spa pool is amazing and such a great asset for the hotel with the lovely view but unfortunately some rather selfish people were hogging it and had according to other guests been in there for far longer than their allocated time in the spa when we were there so we finally managed to get in for 10 minutes but we noticed there was a build up of people waiting to get in, and the group of people still wouldn't leave so we left to allow them a shot, as apparently common courtesy isn't a thing for some people. Would perhaps be a good idea to have someone to monitor this to allow guests a fair chance to enjoy the facilities they are paying for. There was a bit of what seemed to be a domestic disagreement in a room near us (possibly above?) with lots of shouting and banging in the early hours of the morning so we phoned reception and the person was really helpful and agreed to check the situation out. Noise stopped shortly after so hope all involved were ok.

"Super relaxing Birthday break"

5
MarkSherwin, Chorley, United Kingdom 31/10/2021

My wife, daughter (16) and I stayed for 3 nights this week to celebrate my wife's Birthday. We had seen some mixed reviews before we arrived so were not sure what to expect, but would like to reassure future guests of the great experience we had. Clearly there are ongoing challenges in the hospitality industry due to Brexit and Covid with staff shortages, deliveries etc, but I think expectations need to be re-set to appreciate the challenging times we are living in. We found the staff at Gleddoch could not have tried harder to provide a personal, helpful and friendly service and experience, from the bartender in the DRAM bar advising us on whiskies to the lovely restaurant team and the very helpful staff in the Spa and Golf club. We stayed in one of the beautiful suites in the Residence, which had stunning views. Highlights of our stay were the amazing breakfasts, an early morning sunrise visit to the outdoor spa pool, a great round of golf and just being able to relax for a few days in lovely surroundings. We also visited the nearby Coast restaurant for a memorable dinner as well as taking a couple of trips into Glasgow (ahead of COP26!) via the very convenient train service from Langbank. Thank you, Gleddoch; we are already planning to return next year.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear MarkSherwin, Thank you for your fantastic review of your recent stay with us here at Gleddoch. Your words are very encouraging and I will be sure to pass them on to the wider team. We look forward to welcoming you back in the near future for another memorable stay. Kind regards, James

"Average"

3
User 30/10/2021

Stayed over for my birthday with husband and 2 kids. Price pretty expensive so thought shocking adding on extra payment for a travel cot Room was lovely. Dinner was terrible. Mixed up my sons dinner and then I was ill rest of the night after the burger. Swimming pool nice and staff friendly

"Fantastic views and a superb staff"

4
User 30/10/2021

Had 5 rooms booked for 5 nights for a family celebration and it was superb. The hotel staff were absolute stars especially the way they coped with the fire alarm on Tuesday evening in a torrential storm. We were made to feel welcome and special down to the breakfast team providing the correct drinks and toast without having to ask for them. Breakfasts by the way are really good and even on busy days the staff coped well and the food kept coming. The Spa was really good and the golf course spectacular. Evening meals were good but busy. And the views from the roof top hot tub. Wow!

"“Sorry about that” but we won't fix or change it"

1
michellelaird2021, Channel Islands, United Kingdom 29/10/2021

When we checked in the room that we were staying in had nuts on the floor. First of all clearly the carpet hadn't been cleaned but secondly thank goodness none of the 4 of us had a nut allergy. The room itself was nice enough albeit with a dirty floor, however there wasn't a hair dryer nor was there any batteries in the remote. I had tried to contact reception however there wasn't any answer. The next morning the party of 15 of us that we had were able to get breakfast together other than at 8.15am.. when I woke to get ready for breakfast there was no hot water. Then when we got to breakfast it was all cold, the restaurant had opened at 8am yet the buffet was cold not even luke warm. When we complained it was a matter of “sorry about that” no follow up… That evening after complaints for various members of our party the hotel tried to put it right with popping us into a private area for our dinner, this was great and the 2 staff that looked after us were amazing. When we returned to the bar for more drinks we were having a great time and thought finally, it's all going well. Until we tried to order at 1115 to be told the bar had closed with no last orders being called. One of the staff came over to let us know we could go to the dram bar down stairs. We explained we didn't know this and that we found the whole stay so far a bit of a disappointment the girl mentioned that they were aware we had had many issues. This had also been mentioned by one of the waitresses looking after us at dinner… clearly we were the talk of the place. Sunday morning was the same at breakfast, not much was warmer unless you managed to time it well. The staff were clearly run off their feet and trying their best. However one of our party ordered 2 fried eggs… it's Friday and I don't believe they've arrived. When I checked out on the Sunday I explained all these issues, gave compliments on staff that had been fantastic, the general manager took my details said she'd try make it right for the rest of my family who were still staying on and would follow up with an email… I've waited til today (Friday) and I still haven't received anything. Whilst covid is placing a strain on places I do believe their staff were trying their best however making sure the carpets cleaned should be easy enough.. covid is an easy excuse to use but the best western really should be putting in training specifically complaint handling.

"The Rennie Wedding"

4
elizabeth_rennie, Glasgow, United Kingdom 29/10/2021

We had an amazing time at the Gleddoch Hotel for our son and daughter in laws wedding - everything was well organised and the staff were amazing - wee shout out to Mark who was so helpful but in fairness all the staff were lovely. Our rooms were lovely and the meal was lovely too. I feel for the hotel when they are trying to deliver a full service but not fully staffed as yet due to Covid and Brexit but they did really well. I think if they were fully staffed this would alleviated some of the queues at the bar but appreciate there were technical difficulties with the till at some point too which wouldnt have helped but the staff were quick to open prosecco and quench the thirst while things got back to normal :) If I had to provide some constructive feedback I would recommend a separate check in for customers away from the main foyer as it must be a nightmare for the staff trying to organise and check people in while wedding guests are mingling. I also had the best cafe latte in the Vista cafe the day before. I can honestly say everyone had a great time celebrating the wedding at a beautiful venue on a gorgeous October day. Thanks so much for all the effort and friendliness shown by all the staff.

"shambles"

2
User 24/10/2021

Second stay here which was complimentary due to bad experience previously. Didn't knowcwe were complimentary on arrival although I had stated this when booking and had sent voucher. Room horrible.Was suppose to be Premier but wasn't. Dirty and drab. Restaurant food was nice and service much better. on check.out was charged for dinner which was to be complimentary.. Never asked if we had nice stay etc On arrival home checked my bank statement online and had been charged £216. Called and was told thisxwas because we didn't show up. Really no words will never return. Such a nice place but badly managed

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear gillhenderson2018, Thank you for taking the time to provide us with feedback from your recent visit with us. Please accept my sincere apologies that we failed to meet your expectations. I have looked into your reservation and it appears that you have reserved 2 different room types online, which meant we were not made aware that your stay was complimentary which I think has caused confusion in the room type requested and also the room that did not show up. If you can contact paula@gleddoch.com we can look into this matter further for you and resolve any payment issues you may have. We do hope that you will give us another opportunity to impress you. Kind regards, James

"Arrived to be told that my appointment had not gone through the system !"

1
Dolly052, Glasgow, United Kingdom 24/10/2021

I can't review the Spa as I never even got in. Despite me being able to give the name of the receptionist I booked through I was told that the appointment obviously hadn't gone through the system. Hence, not treatments available. I was told they had a slot in 2.30 minutes time. I chose not to accept it and left.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Dolly052, Please accept my sincere apologies that there was an issue with your spa reservation. I can assure you this does not normally occur with our spa bookings and we will look into this to ensure it does not occur again. If you do consider returning to Gleddoch please contact our spa supervisor at spasupervisor@gleddoch.com and she will make your reservation for you with a discounted rate. Kind regards, James

"More 3* than 4* - very tired"

3
User 23/10/2021

Staff were amazing and so friendly! However hotel itself is tired. Our room (room 31) had a frayed bed divan, mildew/dirt on interior of window frame. Mildew in base of shower where siliconed. Musty smell from bathroom. No bar or extra's in room.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kelly D, First of all, thank you for leaving a review from your recent stay with us. It is through such feedback that we can improve the service that we offer. I have asked our maintenance team to investigate and rectify the points that you have raised. I am delighted to hear that you found the staff to be amazing and friendly. I will certainly share this with the wider team, who will be equally delighted. Kind regards, James

"Like the Curates egg disappointing overall"

3
Tonyjordanthirsk, Thirsk, United Kingdom 22/10/2021

A one night stay overall sadly wasn't a great experience. Reception staff Nicky and Craig very helpful and professional in arranging our stay however the Exec room with a view of the Clyde didn't say that it also immediately overlooked the outside king sized hot tub. Dinner we thought would be a highlight but whilst the food was very good indeed, the bistro style restaurant was a let down feeling more like a cafe. In an adjacent part of the eating area were two large TV screens and a pool table ! We retired to our room which was clean, spacious, comfortable and quiet. Breakfast was a most disappointing buffet which we declined due primarily to the messy state of the self service area. The casual attitude of the serving staff was perhaps epitomised by the grubby food strewn floor and the adjacent tables simply left piled with breakfast left overs. We had cereal and coffee then left hungry. The bill DB&B was £250 which was reduced as a gesture from the original £285 because I complained about the hot tub. No doubt the hotel management and Best Western will respond with some standard wording but the simple truth is that this stay was not worth the money paid and was a low point of our 12 day tour of Scotland.

"Amazing stay all round, friendly staff, lovely food & great service"

5
User 20/10/2021

Our stay at the Gleddoch was wonderful, everything from checking-in to the use of the spa facilities. The room we were in was stunning and the bottle of fizz on arrival topped this off. We had an evening meal and breakfast in the hotel's restaurant and both were excellent. Followed by a few drinks in the Dram bar. I would definitely recommended the Gleddoch to anyone looking to relax and unwind, with stunning views. Overall our stay was great, the staff were very friendly and accommodating, especially Callum.

"Shocking Customer Service"

1
claireduncan286, Glasgow, United Kingdom 20/10/2021

Writing this on behalf of my daughter and her boyfriend. We checked in for a one night stay on Monday 18th October. Room was £245 for one night. Upon check in we asked to book a table for dinner and were informed that "due to a function being on they did not have enough staff to cook for us" ( a direct quote). We were taken aback and asked about room service and were told "no you can't have room service as you didn't book". We then asked them what they suggested we do as we had been at work all day and were hungry. Their suggestion was that we order ourselves a take away!!!!!!!!!!!!! Utterly shocking. I am incredulous that staff think this is actually acceptable. Shocking.

"Relaxing Spa Break"

5
User 19/10/2021

We had a wonderful stay and would highly recommend this hotel for that get away from it all experience. Also excellent service and delicious food in restaurant. The Spa is exceptional and we especially love the outdoor Jacuzzi. Sumptuous Afternoon tea to finish.

"A big disappointment!!"

2
User 18/10/2021

The room was beautiful but was booked for three adults but only serviced for two people . We had to request extra towels, crockery , glass and toilet rolls on three occasions before they were brought to the suite. Bookings for the spa treatments were incorrect , despite me contacting the spa twice to confirm the bookings for each guest . The restaurant menu was very restricted .

"Wonderful hotel and spa - spectacular views"

5
User 18/10/2021

We stayed just one night but managed to fit in a spa visit, evening meal and breakfast. Our bedroom was big and spacious, loved the toiletries! Service in the restaurant was excellent despite it being fairly busy and we really enjoyed the pool and spa facilities, which were safely managed given the covid situation. We particularly enjoyed the outdoor hotub with spectacular views- a great place to watch the sunrise before breakfast. Excellent, friendly and welcoming service from the hotel staff, we can't wait to return!

"Won't stay here again…"

2
sandi191268, Dorchester, United Kingdom 14/10/2021

We have stayed here twice before and enjoyed our stay, however following this visit we won't be returning again! We stayed as part of a large group on Sunday night and returned for the final night of our driving tour on Wednesday night. Check in took an age, we waited for more than half an hour inside reception, others were not so lucky and queued outside in the rain! Previously we were checked in as a group and all had our keys in minutes. This time we were lucky enough to stay in the main house (previously we have been in the newer rooms which lack any character) The room was spacious and the bed was really comfortable with great pillows but our stay was spoiled by little niggles that could be easily sorted out with a little attention to detail. The sink didn't drain, the water pressure was so poor in the shower that it was difficult to get wet, we locked our valuables in the safe and it then beeped continuously with an error code and we couldn't get them out, there was only one hanger in the wardrobe, the fridge didn't work etc etc Nothing major but when you only have one night you want it to be a great experience. Service at the bar was so slow and they just couldn't cope with the volume of guests. We had dinner in a private function room on both nights and the food was fine for group catering, again service was slow due to lack of staff, but those who were serving were all friendly and helpful and we felt sorry for them! Following dinner last night we all adjourned to the bar at 10 pm ish and were told that they had no bar staff so would we please return to the function room lounge where they would open the bar. This didn't happen, we had one waiter trying to look after forty guests whilst running to and from the bar that we weren't allowed to go to! He did his best, but as you can imagine service was slow. This morning was the final straw, we waited 20 minutes to be seated for breakfast. Every unoccupied table hadn't been cleared and the restaurant manager was doing his best to clear them himself whilst dealing with many impatient guests. We were finally invited to sit at a table where we had to request cutlery and napkins etc We ordered tea, coffee and toast which didn't appear before we left. The buffet was empty, only one rasher of bacon, a spoonful of watery scrambled eggs, no juice and no staff to replenish anything. We did finally get some bacon before we gave up and left. Our friends witnessed a stand up row between some women arguing over who should be served first as they'd all been waiting so long. I feel sorry for the poor staff who were trying their best, if the Gleddoch doesn't employ some experienced staff soon I can't see it continuing as a business. We would look elsewhere if coming back to the area again.

"Little Gem Near Home"

5
User 14/10/2021

Last min deal..lovely to only travel 40 mins but feel a million miles away. Beautiful location .Everything Good .rooms food .Staff Brillant .. Pool and steam rooms outdoor spa pool 10 out 10... Highly recommended for family s

"Lovely - we will return!"

5
392alisonw, Lockerbie, United Kingdom 14/10/2021

Lovely rooms and fabulous outdoor spa and swimming pool. Staff friendly and helpful a d food good. Could not fault this hotel and cannot believe some of the reviews posted on here. Lovely location with beautiful views. We stayed 2 nights and dined in hotel both nights - service was good and food was nice

"So many steps to restaurant/breakfast room, food average at best"

3
Tina P, Ebbw Vale, United Kingdom 13/10/2021

disappointing stay. booked for wedding anniversary and was really disappointed with the hotel although room was clean and good size. Food in restaurant was poor and small portion sizes to the extent that other diners ordered more chips after they had finished their meal as they were still hungry! Cold buffet breakfast with very limited choice.

"Fabulous all round!"

5
User 12/10/2021

The customer service was first rate. We had an issue with our room (noisy children next door!) and they were happy to offer us a new room. Throughout the hotel the staff were pleasant and helpful. The food was absolutely beautiful - real “savour every mouthful” stuff. We found the hotel and spa struck a good balance with the covid restrictions. They followed the government guidance but weren't too militant about it so we could still relax. The spa facilities are all open. There was a bit of confusion in an email I received saying the sauna was closed, but it's all definitely open. All round thoroughly relaxing experience and I would highly recommend this hotel!

"Amazing food, great location"

5
667RachelD, Stockton on Tees England 08/10/2021

Really enjoyed our experience at The Gleddoch! Food was unexpectedly wonderful. We eat out a lot and it surprised us as to how good it was. The outdoor jacuzzi is also wonderful. Great views. Had a relaxing super stay.

"Hotel"

5
User 08/10/2021

Had a lovely weekend at the hotel, room was lovely and clean, the view was nice from our room really enjoyed the spar outside jacuzzi topped it off ,staff was really friendly. Would come bk again …………..

"Very disappointed "

2
User 07/10/2021

Just back from a romantic night at Gleddoch. Not impressed at all. Our Classic room with "views of the grounds" didn't have a window. Instead had fully frosted glass patio doors which opened onto the car park. No "shower over bath" as promised either- just a large shower. Bouquet of flowers ordered for room were late. Booked into leisure facilities to find 10 kids having swimming lessons, they left and another 10 appeared. When we were timed to leave, there were no showers or changing cubicals available nor any available space due to kids and parents. All the staff we came across were actually lovely, dinner and service great. Visited check in desk 3 times within 30 mins of checkin- (keycard not working, flowers not there, querying wrong type of room). Our toilet seat was broken, sink tap wasn't secure and lock missing from toilet cubical. Not what we expect from a 4* Hotel.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear chezclarkson, First of all, thank you for taking the time to provide us with feedback from your recent stay with us. I am saddened to hear that your stay failed to meet your expectations. Due to the layout of the hotel we do advise our guests that not all of our bedrooms have a view, it is our executive Clyde View bedroom and some of our Residence bedrooms that we can guarantee a view of the Clyde Estuary. We do always try our best when guests request a Clyde View to accommodate them, however this is not always possible if we have a large number of bookings for these room types. We do also advise our guests of our swimming lesson times so that should they wish, they can book out with these sessions, I do apologise for any inconvenience this may have caused you. I will raise all of your points with our maintenance manager as the room that you stayed in is one of our newly refurbished bedrooms and we have received great feedback regarding these rooms so I am disappointed to hear that there has been damage in these rooms. I am pleased to hear that you found all of our staff to be lovely and the service to be great. We are blessed to have such a dedicated team here at Gleddoch and we value them all. I do hope that you will return to Gleddoch in the future and give us another opportunity to impress you. Kind regards, James

"Poor customer service"

2
User 05/10/2021

Myself and a friend originally booked an over night here for 16th September 2021. I chose the option to pay in full at time of booking and entered my card details and was emailed a confirmation of this. 4 days before we were due to arrive I was called and told they had to cancel our stay as they had an “electrical fault” and they were cancelling guests for the whole week, which is interesting as when this was mentioned to other members of staff when we finally did arrive they didn't seem to recall any fault making me wonder if we had in-fact been double booked. We were able to move our visit to the following week, luckily we were off on annual leave anyway, as we were not offered a refund for them cancelling us, only a date change. When checking in the receptionist was not very friendly to be honest, and when we walked off to our room (the wrong way) she said nothing, even when we ended up back at reception lost, she just looked at us and offered no assistance whatsoever. We were charged a £50 refundable deposit for any damages which my friend paid on her debit card. Once we finally checked into our room we were pleased with it. It was clean, nicely decorated and had a lovely view. We had booked for dinner at 6.30pm (the only available slot left) but when we arrived in the restaurant the girl didn't seem to have any record of us and when asking our name and room number she could not find our booking anywhere. We were seated and ordered our food, we both had the ham starter and I then had a steak and my friend had a burger. I cannot fault the food, it was absolutely lovely and my steak was cooked to perfection. I did notice that all of the staff working in the restaurant were very young and there didn't seem to be anybody in charge, at times when the restaurant became busier some of them seemed a little bit “dear in the headlights” although I must comment that the girl serving us was very friendly and attentive. The hotel has a very bad wasp problem. They were lying dead everywhere, especially all over the floor and on the seating at reception. Unfortunately during dinner I was actually stung by a wasp on my leg, I understand this is totally out with the hotels control but when I told one of the young servers I had been stung and if they could get any wasp spray or something similar (as it was still flying around the table after stinging me, which made it hard to relax eating my food) she replied that she didn't think they had anything and she was terrified of wasps so could not assist. We were not offered to move table away from the wasp and I was not offered any vinegar or the likes for my sting, infact I wasn't even asked if I was okay. After dinner we moved to the small bar area next door and had a few drinks, the drinks were nice and they had a good selection. The bar was busy, but at around 10.00pm it was clear the staff just wanted to finish so they came round all the tables telling us that they had decided to call last orders. I would understand this if it was quiet, but there were still lots of people enjoying a drink and I thought it was a little early to close. Whilst walking back to the room after the bar we noticed numerous plates of half eaten food on the floor outside bedrooms, obviously from room service. This would be understandable for a short period of time but these same plates had been lying out for hours as they were there when we left for dinner. After dinner service the majority of the restaurant staff were all just sitting about together, perhaps they could have been collecting these dirty plates instead of leaving them out in the corridor all night, it's very unhygienic at the best of times, but during Covid times I fine it disgusting having to walk past plates of half eaten food on the way out and back to the room. We had a lovely time at the spa and both had a back massage, the staff were all lovely at the spa and I cannot fault them. We were lucky it was a sunny day we were there so we made use of the outdoor hot tub and enjoyed the beautiful views surrounding the hotel. The following morning when we went down for breakfast (which we had booked) again they could not find any record of us, our name or room. The girl asked if we had moved room, which we had not and we were then finally seated. 5 minutes after being seated we were approached again by the same girl asking our name and room number again. A further 5 minutes passed when we were approached again, this time by another member of staff asking us the same questions! It made it very difficult to relax as we felt like all eyes were on us and we were made to feel like we shouldn't be there! The breakfast food was very disappointing, it was a buffet style but the food was cold and the some of the trays were empty! When checking out, surprise surprise the young man on reception could not find us. He told us he could see we had paid before coming so there was no charge anyway and I explained to him if there was any problems or charges to phone me as we couldn't hang around any longer waiting for him to try and work out who we were. Around 5 hours later over £200, on top of the £50 dep was taken from my friends bank account (with no phone call or explanation) I tried calling reception right away but there was no answer. I have actually tried calling the hotel on a number of other occasions but it seems impossible to get anybody to answer the phone. I sent an email outlining all of my concerns which was ignored. 3 days later I sent another email and received a reply saying they would look into this matter, no apology. Another few days had past and yet again, I had not heard from them. I emailed again and received a voicemail from the hotel advising me that they could not find my original payment. I went on my online banking and checked back to a few months ago to when I had made the booking and they were right, the money had not been taken out of my account, even though I put all my card details in and received confirmation that I had paid! I understand that I should have noticed this error, but there's obviously been a fault on their booking system and I feel this issue should have been picked up well before our stay, and when it was noticed they should have called me to explain and not just take a large some of money out of my friends account with no explanation! I have also asked for an itemised receipt for exactly what we have been charged for on 4 occasions now and have been completely ignored, I wonder why? My guess is they still have no record of us and have just plucked a random number out of nowhere to charge us with. I shall continue to email in the hope I finally receive my itemised receipt and this issue can finally be solved, though I'm not holding out much hope. The communication between staff members at this establishment, and the communication between staff and guests is absolutely shocking! It's a real shame that there was so many issues during our stay as over all it was a nice hotel but there are far to many problems and I feel they need a member of staff who knows what they are doing and trained in good customer service to take over and give things a shake up. After reading other reviews I see that this doesn't seem to be an isolated incident and many guests have also had problems with very poor customer service. I also think for a hotel such as the gleddoch to cancel your booking at such short notice and not offer any compensation or any insensitives is a bit of a joke to be honest!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kirsty M, Thank you for taking the time to provide us with feedback from your recent stay with us. As I am sure you are aware our industry has been hit hard by covid but we are doing our best to make this has a minimum impact on our guests experience. We do have some areas where we have new team members who have been training and I do apologise that the communication was not to our usual high standards. I can assure you that now we have made great progress with staff training and recruitment. I do believe that our Front Office Manager, Craig responded to your email immediately but this went into your junk mail box. He has since informed me that you are satisfied with the outcome of this. We do hope that we get another opportunity to welcome you back to Gleddoch in the near future. Kind regards, James

"Very poor customer focus but nice facility and views"

2
biffa123, Bideford, United Kingdom 05/10/2021

Came here for a few days golf at the end of September as part of a large group. The hotel is pleasant with nice facilities. The pool and spa were good. On checking in with luggage and golf clubs it emerged that the room was right at the other side of the hotel which is a long walk outside or up loads of stairs and through corridors. For a spa hotel that purports to be 4 star you perhaps would have expected help with the bags or a golf buggy to drive you round. We arrived early having flown from Bristol on a 6.30 flight and went to the golf side to prepare for our round. I asked if there was any breakfast or a snack we could purchase which there was not and also they were too busy to serve coffee. So we went out to play golf. The course is nicely laid out and has great views but the condition of the greens and tees is poor. The greens are heavily compacted and therefore are saturated and do not receive a ball. The room was nice but the room was not serviced, coffee etc. not replaced. The evening food was limited but generally quite nice. Limited veggie and gluten free options. The bar prices were really expensive. We were part of a group of 40 people and it was agreed by one staff member that due to the amount we were spending which was considerable, we could be treated as members and received a small discount. This decision was soon reversed by a manager! So overall the place could be very nice with a bit more customer focus and investment in the course maintenance but sadly it isn't somewhere that I would recommend. In some ways, given the way we were treated 2 out of 5 could be generous but it does have the potential to be very good if better managed and improved customer care.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear biffa123, Thank you for taking the time to taking the time to leave a review from your recent golf break with us. I am sorry that you had to carry your luggage and golf clubs up to your room, we did have to move our concierge to another position due to covid legislation not allowing us to handle guests luggage or for households to share a buggy, however now that the rules have became more relaxed we are looking to move our team member back into the role once we have found a suitable replacement for his current role. I am sorry to hear that there seemed to be some misunderstanding over you receiving a discount on food and drink. The member who organised the day thought that his golf members discount could be given to the entire party, this is not the case and not something we would do nor was this agreed with any member of staff. I do believe you were given a considerable discount on both your room rate and your golf fees. We will take your feedback on board as we are always looking at ways to improve the service that we provide. We do hope that you will return to Gleddoch and give us another opportunity to impress you. Kind regards, James

"Clyde Room"

3
Traveler444759PN, Glasgow, United Kingdom 29/09/2021

My boyfriend had booked the Clyde suite for my birthday treat last Friday . I was so looking forward to staying in the special suite with the jacuzzi . We had stayed in the room last year at the same time and had a great stay . When we first arrived at the hotel we had afternoon tea , which was moved to the main restaurant but we had originally been told it was in the Camelia lounge . The Afternoon Tea was very nice and had a good selection of cakes and sandwiches . We also dined in the main restaurant for dinner later that evening and was happy with the food and drinks we ordered . Later on we thought we would make use of the jacuzzi in the room only to be very disappointed that the jets were not working in the jacuzzi . I feel that the Gleddoch has clearly misled their customers into advertising a Clyde suite with jacuzzi that clearly needs repaired . On leaving the Hotel after using the Spa for treatments we complained to one of your Reception staff to inform her that the jacuzzi in the room was not working properly and also that the water wasn't very warm . She replied by saying the button is on the wall , as she thought we were talking about the outside jacuzzi . She apologised for the inconvenience and did offer us some discount off the bill which we agreed too . Although we had a nice stay at the Gleddoch , I was clearly disappointed that the room was not up to full standard with the jacuzzi not working properly, especially when you pay for added extras for a special room . I hope you do get this repaired soon and also add that the electric blinds are still not working properly which we reported last year too . We will have to think twice about booking this room again .

"Ridiculously disappointing stay"

2
T4LLP4UL, Glasgow, United Kingdom 29/09/2021

First time at the gleddoch and will be my last. Went for my brother in laws wedding with my wife & my 9 week old baby. Arrived at reception and stood for what felt like an age waiting to receive my room key to discover our room was at the furthest away part of the hotel, up a hill with a cracked pavement proving difficult to push a buggy up and couldn't even walk on the road as golf buggies were travelling up and down at high speeds. Upon arrival we discovered there was no travel cot after requesting one weeks before our stay. Didn't have time to sort anything as we were part of the wedding party!!! All day - issues My wife couldn't find any baby changing facilities and no staff could help. We were eventually given a room bedside reception so my wife could breastfeed in peace and that seemed a hassle to them. After the ceremony we asked at reception about a change of room closer to the wedding with a travel cot, told no then by the time the wedding dinner had finished the wedding coordinator handed us a new room key. Eh!? Eventually got setup in our new room and never felt so knackered climbing the continuous stair cases with luggage, a baby and buggy!!! Get lifts!!! This venue does not cater for families with babies, the elderly with mobility issues or disabled people!!! No help whatsoever from staff (all young who don't have any people skills or manners and didn't seem to care) and no sign of management anywhere. One of the worst hotels I've stayed in and just thankful we didn't stay any longer!!!! A few weeks later my wife discovers the £50 damage deposit that shouldn't be taken from anyone's account unless there were damages, was charged to her credit card but had been credited to another guest's bill so had to sort that out. £50 discount!!! Absolute joke. Sort. It. Out.

"Highly recommend for couple or just for a break away"

5
User 29/09/2021

Highly recommend all the staff where helpful from start to finish. The food was amazing and can't fault anything from hotel will definitely be return to this hotel the views are amazing. The outdoor heated pool is amazing

"Shocking, Do not use use hitel"

1
User 29/09/2021

Wife took me here as a birthday over night stay. Hotel management is non existent.Poor Emily at reception is left to run around like a porter,hotel receptionist,acting manager and everything else involved in running a hotel business. A lady called Bernadette did call but again she was not a manager. We got moved room thanks to these 2 ladies taking in board our management is no where to be seen or heard from. This is a golf resort and purely aimed at golfers who get the run of the place.Overall staff in dining area and to an extent the spa and Emily at reception are very friendly and professional. The building is in a state of repair in most parts and is let down badly by lack of staff on hand. To expect a young lady to run a massive hotel and take on a handful of roles is a bit much to ask. I also witnessed 2 others complaining and again this poor lady Emily who was fantastic was left to deal with it all. It must be noted she was in again first thing in the morning after being into 11 the previous night. Owners are Best Western I believe and they should have a look at themselves. Typical big company establishment who unless the place is near closing will no doubt ignore any concerns expressed.I do not normally write reviews but after this visit I feel I had to.Lack of hotel staff for porters.maintance and overall let this place down badly. Yet look at golf end and they have Gardner's, shop staff ect. Roads in and out are nothing short of pathetic as you approach the hotel and restaurant.Be aware your car will take a pounding with potholes.Also signs everywhere telling you hotel do not take responsibility for damaged caused to your car.Maybe if they spent more money on staff instead of signs then it could be a more pleasant stay. Also make people aware you allow dogs to stay at hotel.I am an animal lover but want piece and quiet when I go aware overnight.Not a corridor full of barking dogs when they are left in the rooms for people going to dinner or the bar. Overall a very disappointed experience. Would never recommend this place. Overall an overpriced golf resort. No hotel staff to support or service customer.pity as surrounding scenery is lovely. Stay away you have been ripped off

"Absolutely appalling service and management - Be warned if you travel expecting availability once you have booked"

1
User 28/09/2021

Travelled over 400 miles to this venue having booked months in advance and they had taken £1290 for the booking, further funds for dinner reservation. We got there to find ourselves stood in reception with all booking reference details to find they'd booked our rooms out to a wedding party, purely because we were slightly later than our scheduled check in. After a lengthy stand off in the lobby the receptionist merely stated they couldn't do anything about it. It was a party of 10 we had reserved 9 rooms. We insisted we speak to a manager, he claimed it was a clerical error, confirmed our booking info was valid but again stated nothing they could do and told us to source a hotel else where… we then drove an hour to the next available hotel which happened to be extremely helpful (part of the Mercure group) and fitted us in. They then took a week to refund the £1290 +.

"Really disappointing stay"

1
carolinepa2n, East Kilbride, United Kingdom 23/09/2021

Stayed here to Destress and unwind for the night with my husband. Unfortunately ended up more stressed when I left. Booked an executive king room, the room was dirty, smashed window amongst other things

"Birthday Bash"

5
Scutari2000, Renfrewshire, Scotland 16/09/2021

After being let down by a property owner I was to rent a weekend getaway from I booked rooms to accommodate 14 adults and a child. I was also able to book a private dining room for the family to celebrate my son's 30th birthday. Every member of staff that we interacted with were professional and helpful. Nothing was too much bother. The rooms were lovely, well decorated and clean. The menu was great and covered all tastes (they also catered for my great niece's allergies). I would like to thank George at reception for a smooth check in and to Lori who looked after us so we'll at the meal. We all had a fantastic time thank you.

"Spa Day Kick out"

1
User 15/09/2021

After booking the spa online and spending £400 I got a phone call to say they were fully booked and couldn't accept my booking because their online system wasn't up to date... Piss poor customer service, if you advertise availability online and take money out of my bank account you should honour it.

"Best massage Ever"

5
redundanator, Glasgow, Scotland 15/09/2021

Courtney gave me a massage - neck back and shoulders - and it was amazing. She did wonders. Great facilities too, would thoroughly recommend. Lovely grounds too. The waiting staff in the upstairs restaurant area might have been a bit more attentive however.

"Good but improvements needed"

4
sarafgray, Edinburgh, United Kingdom 14/09/2021

Lovely decor throughout. Clearly short staffed as all serving areas had considerable wait times. Executive room was awesome, the bed was bigger than the blue banana! Delighted the sauna and steam room were back open. Would love to stay longer than 75 mins.

"All hat and no cowboy"

3
User 13/09/2021

This hotel needs to decide what it wants to be. It markets itself as an upmarket spa hotel but, unfortunately, this doesn't equate to reality. The public areas and spa changing, poolside etc are grubby and could do with a good clean. Breakfast was a huge disappointment - cooked items were cold two days on a row. The efficient and lovely new restaurant manager sorted us out with a freshly cooked breakfast on our second morning when we complained. Plenty of staff in the restaurant, who were all very pleasant but desperately needed strategic leadership and organisation. Service was slow, some people near us got the wrong orders or waited for ages for food. Shared utensils for picking cooked breakfast items - not the best idea given the current covid status in Scotland. Our room key card had to be reprogrammed every day - reception is miles away. A total pain in the backside. The hotel is a rabbit warren of corridors and stairs - there was no warning of this and no offer of someone pointing you in the right direction or offering to take your luggage. The outdoor pool was lovely - indoor facilities needed a good clean. Apart from the outdoor pool, I could've got a clean hotel and room for a third of the price in a Premier Inn. So disappointed as it wasn't cheap and we were really looking forward to a relaxing weekend away in lovely surroundings. This hotel would offer a much better experience for guests if the things mentioned above were addressed. None of it is big stuff, but all put together it leads to a disappointing experience. I would be happy to discuss further with management any of the points made. Scott the newly appointed restaurant manager was amazing. The man certainly has his work cut out for him. A disappointed guest.

"Overpriced"

2
User 10/09/2021

The room was grubby and pretty basic. No aircon and extremely hot, got no sleep. The indoor pool was extremely dark and dingy. The changing areas are small and didn't feel clean. The outdoor pool was lovely and had exceptional views but it was smaller than the photos had made it look. The restaurant at night time served lovely food but it was expensive. Good alcohol options. Don't waste your time on breakfast. It's limited and poor quality. Overall, an extremely overpriced hotel. It does have potential as the location is great.

"Our 50th Wedding Anniversary"

4
richardbE5987IT, United Kingdom 10/09/2021

We decided to go to this hotel due to its proximity and for the views over the Clide. Its a golf club complex also, and its grounds are fabulous. Our first room was tired but James the hotel manager soon came to our rescue and found use a upgrade room still with the views over the river Clide. The morning sell service breakfast were a little hit and mis but I ordered the poached eggs from the kitchen and they were perfect. They were very short on staff and several younger staff needed more training, The food in the evening was some of the best hotel food I've tried, imaginative, tasty, well presented, and delicious. The kitchen never dropped its standards the full 6 days we were there. The common rooms in the hotel were delicate and beautifully decorated you felt really relaxed in these areas. The jacuzzi was super placed looking over the Clide and the pool was perfect. Thankyou to James the manager, George at reception Beverly in the restaurant.it made our annerversery very special.

"Awful hotel no redemming features"

1
ian_lawson3400, Inverness, United Kingdom 09/09/2021

Not a good experience from start to finish . When pulling up at hotel it looks very nice but that is where it flatters to deceive . At check in there is no information given regarding spa , bars or where to eat . Then there is the rabbit Warren of corridors to navigate to find your room . Once found u realise your car is now parked in wrong carpark miles away from room . Once you have car and belongings near to your room u find that there is no room service from bar so find yourself making the longtrip thru the corridors once again with a martini sloshing around in your hand . Never mind at least at dinner it will redeem itself but oh no . Your starter will arrive before your drinks and cutlery have and the butter for your bread is straight out the fridge harder than stone so unable to spread on bread . For main course avoid the steak as the stated rested for 50 day Aberdeen Angus tasted more like Argentinian donkey. For desert I had the selection of ice cream which was 3 kids scoops . Too finish night off the dram bar was closed after the bewildering walk thru rabbit Warren corridors do retired to bed before anything else could go wrong

"Really nice hotel"

4
EliCha1408, Livingston, United Kingdom 09/09/2021

We really enjoyed our stay here. The staff were very nice and friendly, good service. The room was comfortable and clean. The food was amazing, me and my partner were both really impressed by it. Dinner and breakfast were both really good. The only negative I have to say is our room must have been near somewhere people go to smoke because me and my partner could smell cannabis in the evening when we were trying to get to sleep which was really disappointing because everything else had been so nice. We were in room 36. It was also quite noisy banging at night when I was trying to sleep. However, my partner didn't notice so it couldn't of been that bad!

"Needs some TLC"

2
335el, Edinburgh, United Kingdom 02/09/2021

First time at the Gleddoch Hotel. In need of a bit TLC, rooms and decor is dated i.e. wallpaper in the room ripped at parts, cracked sink, broken shower tap, grout all chipped around tiles etc. Service in the restaurant was slow, had to ask several times before things were done i.e. had to ask for a spoon, had to ask twice for water and had to chase drinks up that had been sitting on the bar for ages. Charging to your room option clearly does not work as we had random people's stuff on our bill when checking out and so did the couple that also stayed the same dates. Sorry to say but it's not worth the money, I've paid a lot less for better! Pretty disappointed to be honest. However I must say the spa was nice, with the outdoor jacuzzi.

"Fabulous Hotel"

5
User 30/08/2021

This was a perfect hotel to celebrate our anniversary and to relax! We had upgraded to a Four Poster room and it was beautifully decorated. We had lovely views from our windows. The restaurant generally provides good food.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Wander50264069229, Thank you for taking the time to leave a great review for us, we are glad that you enjoyed your stay with us to celebrate your anniversary. I will be sure to pass on your feedback to the rest of the Gleddoch team. We hope to see you both at Gleddoch again in the near future. Kind Regards, James General Manager

"Terrible experience"

1
User 29/08/2021

We stayed at gleddoch for my partners special 40th birthday. On the lead up to our stay I called reception every single day for 7 days prior to make some special requests, not one answer from front of house or option to leave a voicemail. On arrival our room had no mini fridge and room was at best average for the price of £350 a night and shower was terrible. The pressure on the shower was dreadful it wasn't even an actual shower it was a hose attached to the bath taps which means you had to stand in bath to use so if you were over 5ft 6 then it was pointless trying to use shower , better off at the premier inn We were not granted spa access on arrival after being one of the reasons we selected this hotel because we didn't book. Surely being a hotel guest this is included. We booked spa treatments the following day two weeks prior to arrival and couldn't get two appointments together. We had dinner in the restaurant both ordered steak which was sent back twice as steak was uncooked twice over. At breakfast we waited half an hour for a cup of tea once seated and the breakfast buffet was not edible to say the least. Also we tried to request late check out well in advance to tie in with our ridiculous spa appointments two hours apart , firstly told we couldn't get one then it was £40 for a paltry 30mins !! Were also told that room service was not available due to covid which is ridiculous, considering all restrictions had been lifted. We've stayed in travel inns with better room facilities and customer service , for an apparent 4 star hotel spa the service and room standard was nothing short of disgraceful We had a horrible experience which ruined a special birthday celebration, that we made a complaint on check out and haven't even had as much as an email from them.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear claredH9518SR, First of all we apologise for the issues you have raised with us, I can assure you this is not normal practise here at Gleddoch. We would be grateful if you could email our guest experience manager on paula@gleddoch.com who will be sure to go over all the points you have raised. Kind Regards, James General Manager

"Gleddoch house hotel"

5
User 27/08/2021

Gleddoch house hotel is our special place. I contacted the hotel as it was my partner's 30th birthday and they went above and beyond to make it special for her! That coupled with the outstanding facilities including the 20 man hottub with view of the castle, made the occasion one to remember. Can't thank the Gleddoch team enough x

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Q3203PJpeterk, Thank you for the kind review, we always strive to make guests stay the best we possibly can for them. We hope to see you again at Gleddoch in the very near future. Kind Regards, James General Manager

"A good hotel but could be amazing!"

3
Sophbuck, Eastleigh, United Kingdom 27/08/2021

Only got told on our journey up from the south, that we wouldn't be able to dine in the restaurant in the evening during our whole stay due to one of the chefs having Covid. So had to go out every evening and find somewhere to eat. When spoke to management regarding this inconvenience, they weren't at all bothered and just said we hadn't booked a dinner hotel package so it wasn't their problem basically. No fridge in room, and common areas could do with TLC but reception were always very accommodating when we needed anything. Beautiful location and great for exploring the surrounding areas. The hotel lacks strong management and some staff need to be more polite. Best point of the hotel is the rooftop hot tub, this is very special. Nice hotel but could be amazing with the right staff and leadership. Junior suite was nice and spacious even with 5 of us and was clean. We had a very hot week so the room got very warm but that wasn't anyone's fault.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Sophbuck, I would like to apologise for the inconvenience this would have caused, however as our team were contacted from track and trace, we had to follow the correct procedure and that was to send the kitchen staff home to isolate. With hospitality struggling more than ever due to the pandemic there is a shortage of staff the whole board over, and we unfortunately couldn't find replacements for them. We are constantly renovating and refurbishing areas of the hotel all the time, so will get round to public areas in due course. We thank you for finding the time to leave this review, and the points raised will be taken up with the appropriate teams. We hope to see you return to Gleddoch in the future. Kind Regards, James General Manager

"Don't waste your ££££"

1
Donna R, Dunfermline, United Kingdom 24/08/2021

Terrible from the very start. Booked an Executive Super King room on a Dinner, Bed and breakfast basis. Room was shabby at best with mould all over the bathroom grouting, wallpaper separating, a huge crack in the glass fronted dressing table, but worst of all the cleaning was shocking! The cleaner was across the hall doing another room when we entered so I asked her to come and sanitise the dressing table where there was dust all around the tea tray and loads of finger prints on the surfaces. Apart from the Covid extra sanitisation that should be going on, this was not what I expected in a 4* resort. Onto the Spa, works going on creating the decking area round the outdoor hot tub. This should have been explained on booking. Hammering, drilling, 3 loud blokes shouting etc. Ridiculous. Went to the toilet near the Vista restaurant- 2 maintenance guys were in there- NO SIGN ON THE DOOR TO WARN FEMALES- I had to aske them to leave before I could go to the toilet. How embarrassing! When I came out they were just stood right at the door waiting for me to leave. Evening meal was awful. The only choice we had was the Vista Restaurant as all other restaurants on the site were closed. Again, this should have been divulged on booking. We felt we were paying for the use of all facilities not just one restaurant! The menu had been reduced due to ‘2 chefs being off with Covid'. On the main website the menu is full of choice for a coeliac (Gluten Free) person like myself. On the reduced menu I had one choice out of 5 starters, 5 mains and 4 puddings. My choice was the main of chicken. When we asked for salt and pepper a few sachets were thrown on the table. The tables around us had lovely proper salt and pepper mills. Just terrible. We complained profusely about this and a lot more. We got a 50% refund and Paula (manager) has asked us to go back and sample what they should be offering. I have honestly never had such a bad experience- unfortunately this was a 21st wedding anniversary surprise from my hubby and he is gutted. He said it was between this and one other in this area, he felt because this was more to pay and had more facilities it would be a lovely way to celebrate. How wrong he was. AWFUL

"Wedding and extended stay at The Gleddoch"

5
User 23/08/2021

SO THIS IS A LENGTHY ONE!!! To Whom This May Concern, I am the bride from the wedding held on 20/08/2021. I would like to take the opportunity to express some feedback from our event and stay. I have completed the feedback form although there wasn't space to give informal feedback. Our experience at the Gleddoch was exceptional, we choose the venue for our wedding based on the location. However the location now seems insignificant due to other outstanding factors. Firstly, I would like to make reference to the amazing staff, they are a credit to the venue and I hope they are well cared for. As THEY should be the main selling point for the hotel. From start to finish, I felt welcomed, special and taken care of. From the two male reception staff in the day and evening nothing was too much hassle. They went out of their way with their friendly chat, help locating additional rooms etc. They were both outstanding and put a smile on everyone's faces. There was a male waiter who served our Vista meal on 19/08/2021 and he made a point of making us feel special and he showed lots of interest in our wedding day. The bar staff for the wedding were friendly and attentive. Laura Cooke has been exception throughout the wedding planning process, she is responsive and attentive. On the day we really could not have done it without her, she went above and beyond. Examples of this would be decorating the wedding cake, decorating the tables, centre pieces, candy buffet. Collecting my belongings such as veil, speeches bouquets. On check out she helped with putting everything into the car. She really was exceptional. Finally I would like to say a massive thank you to James Anderson he stayed with us throughout the day and night. Every guest has expressed gratitude and positive feedback about his presence throughout the day. James was outstanding with myself especially when I was having a moment in the kids soft play. He totally grounded me and expressed that the hotel valued families and not to be concerned with the mess (balls everywhere from ball pool). We really couldn't be more grateful for his presence and he just made our day so special. The only critique from our stay would be the bedroom in the respect the shower head kept going to the left which made showering difficult and water kept going onto the floor. Also on the evening of 19/08/2021 we realised that the mini fridge was not working and a bad smelling was coming from it. There was no replacement available and this meant on the morning of the wedding no drinks could be refrigerated. However this did not deter from our wonderful stay.

"Lovely breakfast with dog and family"

5
User 22/08/2021

Wonderful visit, kids and is really enjoyed it. Breakfast good, dinner was excellent and they would allow the dog to stay. ( cannot eat in restaurant though) great cocktail menu, lovely swimming, steam and sauna. Best part outside infinity pool with epic views. Great location would highly Recommend for a relaxing experience

"Very poor"

2
User 16/08/2021

The buildings appear to be well maintained and our junior suite was very comfortable with a good quality bed and mattress, the staff were polite when addressed but didn't really instigate any conversation, even to ask if your meal was nice. That's where the good points end. On the negative side, the serving staff at dinner and breakfast, although very young, appeared reasonably efficient but they definitely lacked leadership, there was no sign of any managers coordinating operations. The restaurant and bar were cold with doors and windows left open throughout, the advertised dram bar with the roaring fire was closed. Our evening meal which cost above average restaurant prices was very poor and well below average restaurant quality and the breakfast was the lowest point of all, we were kept waiting to be seated for around 10 minutes even though there were clear tables available, when we went to the hot self serve counter there were a number of dishes empty and the ones that we did were choose were cool and not very tasty, we ordered tea and toast when we were first seated but didn't receive this until we had finished our breakfast and that was only because we asked again for it. I certainly will not be rushing back to this hotel.

"Surprise Birthday Celebration"

5
Scott M, Bishopton, United Kingdom 16/08/2021

Planned a surprise birthday party for my wife and friends. The staff at the Hotel were excellent organised flowers and Champagne for the rooms and even played a part in the deception so that my wife was unaware of the surprise when all her friends appeared. Special thanks the Emily at reception for her assistance with everything. The hot tub was great and the food in the restaurant was excellent. Added to all this was the magnificent views and surrounding of the hotel. Could not have asked for a better venue or service, fantastic, congratulations to everyone at Gleddoch you are stars.

"Faulty Towers - Do not go here....................."

1
agh631, White Notley, null, United Kingdom 13/08/2021

Minimal rating for this hotel is 1, unfortunately we cannot put ZERO Unless you are desperate to lose money and have very poor service and abrupt responses to your complaints, then do not go here. 1. Room door was open when we arrived - This occurred next day after our return from day out, so was open for long time, so our room had been left unsecured by the hotel cleaning staff. Room was left unsecured by the tea facility refreshers, but they did not clean the cups or refresh the room at all. 2. Room was not clean - Snot on wardrobe doors - Although informed of this location, after three cleans they still failed to clean off. Pictures taken as proof 3. Sink plugs not installed - Terrible smell from sink waste - Took 27 hours to get "two" but none fitted the sink. Gave up requesting so stuffed toilet paper in sink hole to stop smell 4. Stained bed sheets - Looked like blood 5. Very damaged walls and stained - Again looked like blood 6. No room telephone - Only way to book facilities was to use internal phone system. As the hotel room was located in old building, we were furthest away and there was no lift to other floors, all there was were stairs, stairs, stairs. 7. Tried calling on hotel main line and after being cut off three times and 14 minutes later they answered the call and said they were too busy to answer 8.No hotel brochures in room to advise of hotel facilities. There was an item on the TV but it took forever to download any information. If you had an hour to waste then you may have got the information. 9. Badly stained and damaged carpets, room not been upgraded in very long time 10. Poor maintenance to room, toilet seat was not correct for toilet pan - too small and again blood stained. 11. Although hotel still under covid regulations, there was no cleanliness in the hotel to prove otherwise 12. No privacy in room as windows only had main curtains, not lace netting. So as we were overlooked by rooms higher up we had to keep room curtains closed for basic privacy. This was not good in rooms that do not have air conditioning or fans to circulate air. We did request a fan but never received. 13. Although there were two wedding receptions at the hotel over the weekend, the bar ran out of gas on Friday and beer on Friday night limiting beverage choices for the whole weekend. Poor planning on managers of facilities. 14. No shelves in showers to put shampoos 15. USB ports did not work 16. WiFi very poor and inefficient, ended up using own 4G service for mobile facilities 17. It took 27 hours for the senior manager to make an appearance with excuses that he did not know we had wanted to speak to him. Again, duty manager on arrival failed in his duties. 18. Room door key had to be reset every day which was not pleasant as the room was the furthest away from reception and as no lift, the were was lots of walking up and down stairs to get key reset. 19. Witnessed friend order a round of drinks and requested to pay cash as issue with hotel over billing - he never received the bill after several requests and then at end was advised bill had been paid. So someone else had the costs put on to their hotel room. 20. Over charging was so open for the staff. Everyone got overcharged. I should have received a £346 refund, but was told it was £54. After three attempts for the reception staff to get correct, I calculated for them until we all agreed what the bill should have been, £346. The wedding couple who put a lot of money to the hotel by arranging the wedding venue also got over charged by £180. I was at reception when overhearing a rude female receptionist inform an angry customer on the phone that their refund was being processed, but the rudeness to the customer on the phone was disgusting, No compassion was made. Hence why I checked my bill before leaving. 21. Another visitor to the hotel had their room double booked and had to wait 24 hours to get the room they purchased. Again reception staff did not have any compassion as if it was normal par. 22. Many visitors had to get keys reset as not processed correctly at time of arrival. 23. Bar services was poor, if you went to the bar to order round of drinks, you could not wait for to take yourself. Everything had to be via waiter service. This could take up to 50 minutes to receive and sometimes if they did not get the full round on a tray, we had to re inform them that they had not completed their delivery only to wait another 20 minutes. Very poor service. Overall, Duty manager was rude on arrival, did not inform senior manager that we had requested to see him and although we advised them not to inform the wedding couple of our issues, he sent an email to them advising of our serious issues, which put a bad feeling on the wedding couples weekend after spending so much money on making it good. We saw many visitors requesting refunds due to overcharging, service was poor and would honestly say that this is the worst service I have ever received from any establishment never mind this place. How it gets its stars is amazing, certainly some back handers going on to receive these stars. I will certainly never be treading onto the grounds of this hotel again as the facilities was not there as promised and the standard of service was more than poor. THE ONLY WAY THEY SURVIVE IS BY OVERCHARGING, SO ENSURE YOU CHECK YOUR FINAL BILL BEFORE LEAVING AS THE STAFF CANNOT ADD UP CORRECTLY. You have been warned.

"Short break"

2
User 11/08/2021

Great location and facilities but let down by appalling breakfast and staff did not acknowledge our complaint and gave no explanation or apology. Poor quality and selection of food which was cold. No milk given with coffee which was weak and bitter tasting. Not enough plates. There was nothing good about the breakfast!

"A mixed bag!"

3
User 08/08/2021

We visited the hotel for our 5 year wedding anniversary. We paid over £200 for the room, quite an expense for us, but as a special celebratory treat. On arrival, the corridors to our room took us by surprise a bit. There didn't appear to be lifts, but narrow corridors which felt like fire escape corridors, with doors open to piles of laundry, and lots of cleaners in the halls. Not the best welcome. Our room however was nice, if not exactly executive level feeling, and they left some anniversary treats for us. The dram gin and whiskey bar was closed during our stay which was disappointing, and the other bar attached to the restaurant didn't have as much of a bar feeling, but the cocktails were nice. The dinner itself was lovely and the staff great. I did spot a few people who ordered the burger who left quite a lot of it and it didn't look great, so I'd avoid that! During Covid times understandably, you had to book the pool in advance and were given a 1.5 hour slot. We were initially advised since we didn't want a crack of dawn breakfast that we wouldn't be able to use the pool in the morning as checkout was 11am, but when I called up again I was offered the 11am pool slot. The pool itself was quite average, but the outdoor jacuzzi and hotbeds were nice. The most disappointing part of our visit was definitely the breakfast, which was a buffet. We went down at 10am, an hour before breakfast stopped, and there was 1 tiny pastry left. The cooked breakfast ingredients were average, but honestly I've had better at a premier inn. The eggs looked pretty awful and the sausages were quite tough. A bunch of people came down at 10.30 to literally no food left, and were hanging around for ages until something came out. I wouldn't have been as bothered by the breakfast if we hadn't paid so much for our stay. Overall the rooms, staff, dinner and jacuzzi were good, the rest quite average, but we still had a nice stay.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear kaylN1897KG, Thank you for taking the time to share your review from your recent stay at Gleddoch here on Trip Advisor. Your feedback is invaluable and aids our continuous training efforts. I am naturally disappointed to hear that you felt the hotel was average and that we failed to exceed your expectations. We do hope that you will return to Gleddoch in the near future and give us an opportunity to impress you. Kind regards, James

"Amazing Stay"

5
iheartspiderman, United Kingdom 07/08/2021

Lovely relaxing stay for my Mums 50th birthday. Check in was very quick and easy, rooms were clean and spacious, can't fault the staff who were all friendly and attentive. Dinner was delicious and great selection for breakfast too. Can't wait to visit again!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Victoria L, First of all, thank you for taking the time to leave such a glowing review from your recent stay with us at Gleddoch. I am delighted to hear that you all had a memorable stay for such a special occasion. I will certainly pass on your lovely comments to all of the staff who will be greatly encouraged by this. We look forward to welcoming you back in the near future. Kind regards, James

"Birthday trip"

5
User 07/08/2021

Had an overnight stay with my family to celebrate my 50th birthday, 10 of us in total. Staff were fantastic, friendly and courteous. Food and cocktails were great and would highly recommend this place

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jane4871, Thank you for your glowing 5 star review from your recent stay with us. I am delighted to read that you enjoyed a wonderful stay while celebrating a special birthday. We hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Disappointing service"

2
User 04/08/2021

I'm not the type to write bad reviews but the service here was at a low standard considering the price of the rooms. The room has nice decor and is a nice size but there were multiple blood stains on a bed sheet and a broken shelf in the bathroom. The food was decent in the vista bar but service was really slow and the waitress clearly didn't know the meals as a part of my starter arrived 5 minutes before the rest of it and was given to another person in my family. When we were directed to go to the bar to pay, the man there didn't know the bill and overcharged us by £70 which happened again at breakfast when we were given a more expensive bill. Another problem was the lack of cleaning the rooms durning our three night stay. After the first night, we expected the rooms to be cleaned and when I realised they weren't I called reception to no answer a few times. I was then told it was because of covid and was promised that the rooms would be cleaned the next day. We returned back to the hotel the next day to find unclean rooms yet again. I again called the desk and after a few unanswered calls, they finally promised to at least give us new towels, but after waiting for hours no one turned up. This was really disappointing as by this point there had been dirty cups and the bins hadn't been emptied in three days, but i have since been given a partial refund because of this. The grounds are beautiful and the hotel itself is too but it's a shame to see it brought down by inattentive and clearly unexperienced staff and horrible service.

"Decent Hotel"

3
brittanyyoung2021, Falkirk, United Kingdom 04/08/2021

Hotel has a beautiful exterior and beautiful views of Dumbarton castle. Short drive to Greenock. Comfortable beds. Swimming pool, steam/sauna and outside pool very beautiful. 30 minute drive to Loch Lomond/ Balloch

"Visit"

4
sunloverSussex, sussex 04/08/2021

Set in stunning grounds with lovely views. Room was good with comfortable beds. Breakfast was Buffet and was average. Lovely Spa with comfortable seats outside. Excellent back massage. Only so many people allowed so was given slot morning and afternoon.

"Great spa hotel - but needs a few tweaks"

4
CSmithies, Wigan 30/07/2021

On approach to this hotel, it is set in a stunning environment. Great for weddings. And the check in was swift and professional. The staff are very polite and approachable. The room was lovely with great facilities. And the breakfast buffet style is right up our street as we don't like being pestered. (very millennial) they had a lovely selection. Tea and coffee with toast were also brought to the table. Loved the male member of staff who was on the bar, worked like a trojan horse and was so polite considering he must have been under masses amounts of stress due to a lack of staffing which was clear to see. The spa was first class - amazing facilities and absolutely spotless with an outstanding view. We are spa advocates and have been to award winning facilities and the spa was up there with some of the best I have been to in a hotel. Areas for improvement - I must stress that all our issues were dealt with very professionally and very promptly. The steak - too fatty and not good quality. The sauce was watery and disappointing. There was also a lack of vegetables/salad which was needed to lift the dish. Please invest in better produce! We were refunded for the meal and also given a complimentary drink on the house from the management. We were very impressed with how this was handled. They had a wedding on that day and a significant number of chefs off sick so we completely understand the circumstances. The key cards - just were not working. Again, all replaced on the 4 or 5 times this happened. Overworked hospitality staff - I understand that there were some absences but at this time I saw a lot of younger staff who were trying really hard to work in difficult circumstances with no experienced staff assisting. This isn't fair and must be addressed and those staff be praised. You will end up losing valuable staff. Overall, fabulous place and will be returning in the future. Definitely need a car to go anywhere though!

"Lacking attention to detail"

3
Ess05, Edinburgh, United Kingdom 28/07/2021

A very mediocre, overpriced stay in the junior suite GOOD: Grounds and views View from room Elemis products Staff were friendly and helpful DISAPPOINTING: Dusty, grubby room, stained throw (unpleasant in general but shocking during a pandemic) Chipped/damaged furniture No mirror near a plug in the room Sugar sachets for tea and coffee had clearly been wet at some point before our stay and not replaced No air con - given the hot weather the windows were open which let midges in Premium price but completely lacking attention to detail and no touches to make the price feel worthwhile. Breakfast not included. A big room does not equal a wonderful experience. You can tell it would have been lovely when all new but unfortunately a bit tired now. Would not recommend, certainly would not recommend ‘upgrading' to the suite.

"Great Hotel, Poor Service"

3
User 27/07/2021

There isn't much to fault about the property itself it's more the service you receive. We arrived early to be barely greeted at reception, I then prompted where to go for lunch as I knew our room wouldn't the ready & was literally point in the direction to go. The place seems very understaffed and most are very unapproachable. We had two staff members who were friendly within the whole time of our stay. We couldn't book into dinner until 8.45pm, after our main course the plates stayed on our table for about 40 mins having to ask ourselves for service at the table between each course. We booked breakfast for 9.30am arrived a little later in the same door we went in for dinner. The young man didn't greet us with good morning or even a hello just persistent on asking which door we entered the room from and pointed to the queue. I explained we booked and we were running late, again the waiter continued to moan about the door we entered and to get into line for breakfast. We know covid has changed things but communication needs to be better and it really is letting such a nice hotel down. We ended up just leaving from breakfast knowing how long and how the service would be. Our room was Lovley, clean etc with great facilities just wish we had a better fan but Scotland isn't used of the great weather in the hotels defence. But overall was slightly disappointed considering the prices.

"Disappointing"

3
Jb12345678910jb, Glasgow, United Kingdom 27/07/2021

Oh my… where to start. I don't know if it is the norm for this hotel or if it's to be blamed on the pandemic but there were a lot of issues. Such a shame because the grounds are gorgeous & it has such potential. Check in was a 15-20 minute wait in a queue. No information whatsoever on the hotel given - just left to figure it all out for yourself. If you're in rooms 1-34 then drive round to the top car park as it's a massive trek through the hotel from reception. We booked using a MyHotelBreak voucher & I had booked a classic family twin which stated on the website that there were two double beds, we were given what the hotel calls an executive twin room with two single beds in it…. not so sure about the executive title… tired in places, very dusty, stained towel, marked bedsheets, stained curtains & the t&c's hadn't been replaced - really not what you want during a global pandemic & really disappointed in the room - and the piece de resistance was the dressing tables glass top was all smashed - cannot believe it was left like that for people to come into. Cut my finger on it - no answer on the phone for reception so went down - great compensation was given for this but we'd rather it hadn't been the case in the first place. The window in the room was also broken & never fixed & we didn't have the Prosecco and chocolates we were supposed to have on arrival in the room with the voucher we'd booked. Very poor start. Eventually after asking for it about 4 times we got the Prosecco on day two. The room was also extremely hot - with one window that didn't open & a fan that was useless. There's also an emergency light you can't put off at the door which is quite annoying at night. The outside spa pool was lovely - glorious to sit out in the jacuzzi in the sunshine, the inside pool was a bit dark but we just had a quick dip to cool off. Sauna and steam room were closed. The spa treatments were fab & the girls and guy in the spa were all so lovely. The restaurant had posted its new menu 2 days before we arrived - a 3-course market menu for those on dbb & an a la carte. When we got down for dinner it was only the a la carte that was available & you were allowed £30. The menu wasn't really to our taste, we later found out (once we had eaten) that fish and chips and a burger were also an option not printed on the menu & there were sides available too but they weren't printed anywhere…. We got them on the second night and they were lovely. The desserts were good & the cocktails were lovely! The guy from the dram bar was up working there & so was the maintenance man…so short of staff I guess? Disappointing that the dram bar was shut as well with no notice - I had booked a table for Monday night - absolutely no correspondence to say it was closed - bit of a joke. We had also booked afternoon tea which was supposed to be in the camillia lounge - again absolutely no correspondence & we went to the lounge & were told to go back to the vista restaurant because it was shut. Really disappointing. Afternoon tea was nice but defo not worth £60. Breakfast was chaos. Complete opposite of a nice relaxing breakfast. Dirty tables everywhere & a massive queue to stand and wait in for a table and then for the buffet. Food was cold, asked for a fried egg which came about 20 minutes later, juices were empty… again understaffed or underprepared? Such a shame. Would I return… ermm it's a hard one. I would definitely go for a spa day as the spa and the spa staff are a credit to the hotel. I wouldn't go back based on the room we had being dirty and tired. I would return based on the food but after this pandemic is out of the way & there aren't such big menu and staffing issues. If it was cheap enough then i probably would return for an overnight but it is an expensive hotel to book so doubt I will. All in all, after a very tough year & time prior to visiting I've left disappointed.

"Grim"

1
User 27/07/2021

A ‘hostel' on the hill with water filled hole near Greenock. Hitting a ball about with a stick ( and I have enjoyed playing golf ) for many yards, does nevertheless pay the bills here, with intermittent wedding-bash ‘affairs' perhaps. An otherwise stable block building for those who turn the wheel of a clean Range Rover with little change for the ‘leccy or sugar.

"Anniversary break"

4
fredh133, Edinburgh, United Kingdom 22/07/2021

The hotel is in a fantastic setting. We arrived for a one night anniversary break on a beautiful sunny day. We had booked the pool before arriving and also enjoyed the outside jacuzzi. However the steam room and sauna were closed. We opted not to eat in the hotel as we didn't fancy the menu, opting to eat at Coast instead which is about a mile away. We decided to walk there from the hotel though you have to walk down pavementless roads. The hotel pro-golfer was very kind and stopped at the end of the hotel drive to give us a lift down. Many thanks Tom. We had a drink in the hotel bar before and after going to Coast. Service was fine though the receipt never showed the drinks breakdown - just a total. Not the cheapest. I booked the gym for the morning and I was the only one there the whole time. The hotel room was fine and spacious. The bed was huge. There was a strange kettle whistling noise emitted every time you flushed the toilet. I think we would definitely recommend it and would maybe consider going back to it. .

"DON'T EAT HERE! Otherwise, really nice."

2
User 21/07/2021

So let's start with the positives, and there are several. Clean, good size rooms, excellent and challenging golf (hire a buggy!), lovely pool and spa, location fantastic with excellent views over Dumbarton Castle and Renfrewshire. The bar staff are excellent, one in particular who makes fab cocktails. I've read a lot of the reviews who say that the service is poor... yes, in parts it is, but I do think that the staff are basically overworked, untrained and probably doing their best. So - for a 60th Birthday treat, we booked in here for 3 nights. We booked the restaurant for breakfast and evening meal; being a Golf and Spa resort, I had figured the food would be decent. The Vista restaurant has terrific views and is billed as fine dining. It absolutely is not. The only "fine dining" thing about it is the price they try and charge. On arrival we were shown to our table, which had a weird plant in dirty water as a centrepiece. Every table had a different plant, also in dirty water. There was no wine list. The menu was a wonkily photocopied sheet of A4. It was so noisy I could barely hear my wife speak across the table. Staff were rushing around, the manager was serving, disinfecting tables and generally trying to be everywhere. Stuff was being dropped. It was like Fawlty Towers. We felt a great deal of sympathy for the manager at how understaffed the hotel was. The place had the feel of a school canteen. Our waitress was very pleasant, but young and clearly untrained. Silly things like bringing the water glasses with her fingers inside the glass and just leaving them on the table in a stack. I had to go through the wine on an iPad 4 at a time. In the end, I decided on a glass of Argentinian Malbec to have with the 10 oz (medium, please) Sirloin steak main course costing £32 (Sirloin? Fine dining? Really?). My wife ordered a pan fried Trout fillet. We had to ask for our other drinks - a cocktail and a G&T - twice as there was a bit of a delay. Starters arrived and were acceptable, in fact mine was a Pork cheek and was very nice. There was a long wait for the main course and our server came to apologise; she said there was a bit of a mix up but she had chased it up. I asked again for the wine. After a few more minutes the main courses arrived. I was offered ketchup to go ioth the fries, but they had run out. My wife's trout was so overcooked it was bone dry and hard. My medium sirloin was cremated; tough, flavourless and not in any way tender. Both dishes were sent back. We were offered replacements but by this time it was too late to eat for us, we'd waited so long for the main course. We asked for the main courses to be taken off the bill but were still hungry, so had cheese boards. Just after my cheese board arrived, so did my wine. Around us, there were also tables sending their food back or complaining. We felt sorry for our server, but with our two meals both being sent back, surely the manager/Maitre 'D would be over for a word? An apology? Not so; he never came over once. In fact, the burden of everything was put on our server's shoulders. We left the restaurant and saw the manager on the stairs. My wife said that it was poor, even though we could see they were understaffed. "We're not" he interrupted, "We're just very busy". In which case we said that it wasn't good enough, he simply said, quite curtly, "Well I'm very sorry" and just headed off up the stairs. "Clearly not" said my wife. "No, I am" was his response and again he headed off. No offer to speak to us later, no mention of anything to try and make it better. In the hospitality industry, that is so incredibly rude. You cannot talk to your disgruntled customers like that. This was so "Chalk and Cheese" from the rest of the hotel that I went to the front desk to ask if it was part of the hotel or franchised. No, it was part of the hotel. Is the restaurant manager also the hotel manager? "Oooh, tough question, he is permanently stationed upstairs in the restaurant but yes, I guess he is the hotel manager too. This manager must either be a control freak or is being unfairly put upon by the owners. There is no way that laying and disinfecting tables will be in his job description, yet that is what he was doing and he said they were not understaffed. He should be overseeing, making sure there are no problems and putting things right when they go wrong. So, we cancelled all our forward bookings and have instead eaten in a restaurant close by called "Coast". Absolutely first class. We have had all our meals there. It's a shame, because due to the manager's rudeness, I now won't recommend or come back. But if you do stay here, my advice is don't eat here. And hire a buggy if you play golf. The course is wonderful, but brutal.

"Nice hotel but horrendous service"

1
User 20/07/2021

Where to begin with service at gleddoch? I booked two rooms at £200 each and called prior to arriving at the hotel as we were bringing a dog and was told that there was no space for us to have dinner at the hotel. I was also told that because it was after 5pm there is no way I could get my money back. Given that gleddoch is quite out of the way there was no point in us going at all if we couldn't have dinner. The staff were extremely unhelpful at first we were told they could fit us in for dinner and then told no actually we couldn't and the woman was very cheeky on the phone. Given that I had spent £400 on rooms I would have expected the staff could have tried to accommodate on some way but they did not care at all. I was also told the the person who deals with bookings was gone for the night so I would have to call back. Eventually we were allowed to keep to booking but change to a different date (which we were grateful for). This date was then changed a couple of times by us (in good time) because at first we were given a random date. Each time we had to contact the hotel the staff act as if everything is a hassle for them and getting through in the phone is almost impossible. Me and my partner were both waiting on the phone for over 15 mins and eventually got an answer. Adding to this we were told more than once we would get a call back and a follow up email about the whole situation and never heard anything. When we eventually did get to come and stay the woman on reception was far from welcoming and actually looked grumpy if anything. Again it is as if everything is a hassle for the staff. When we went to dinner we walked into the restaurant and the staff didn't even acknowledge that we were standing there and actually walked straight past us. instead of showing us where the table was then one girl pointed briefly to the bottom of the room and told us to go there instead of just showing us to the table. The dining room was absolutely freezing and the windows were open and some kind of air con on. I asked the waiter if we could maybe close the windows as it was so cold and we have a baby. he said he would get someone to close them. Half an hour later they were still open and we had to ask again to have the windows closed to which they did. We were not the only table complaining about how cold it was there was at least two other tables with the same complaint. Regardless of this the staff made no effort to switch off the air con or close the door where a draft was coming from. Next we needed a top up of hot water to heat a babies bottle. So I went to the bar to ask and was ignored. When I did ask for it I was abruptly told he would bring it over. 10 minutes later and there was still no sign of them bringing it, and we had to ask again. By this time we had to give my baby the milk at room temp because she was crying. Then it came to dessert and I found a piece of blue kitchen roll in my ice cream after I had ate most of it which is obviously off putting. To top off the whole stay when we checking out at 10am we asked if breakfast was still available. The woman at reception said it would depend on what tables were left at restaurant and we should ask there. Went to restaurant and was told breakfast was finished so we asked would it be possible just to have a cup of coffee. The girl was difficult about it and said she needs to ask the kitchen if that would be possible. At this point we had paid £700 in total for this stay and dinner and it was such a trouble for the staff to accommodate a simple cup of coffee. Gleddoch hotel itself is beautiful and in a lovely location it's such a shame that the staff and service let this place down. We have stayed here once before this and cannot remember having as many issues as this but it is certainly not worth the money at all. For £200 a night there are far better places out there to stay and it really ruins your night when you have to keep chasing staff for their incompetence.

"Nice hotel & food but service issues"

3
ains2384, Kilmarnock, United Kingdom 19/07/2021

We stayed here after getting a voucher for Xmas for B&B in an executive room. We arrived at 2pm & were told our room was ready which was great as check in was officially 3pm. We were given our key and found our room. A big bag of rubbish was sitting outside it and dirty glasses on the windowsill opposite it as well. Not a great impression. Our room seemed fine although I was unsure what made it an executive room given they're supposed to be bigger and have views of River Clyde or Golf Course. I opened 1 of the drawers only to find the previous occupants dirty underwear and clothes. Informed reception who said they would get it “taken care of.” I said given the current COVID situation it left me doubting how thoroughly they were cleaning/checking rooms and I'd prefer to be moved. We were then promptly moved to what I assume was an executive room (which we should've always had) which was a great size, clean however no views of Clyde or golf course but not a huge issue. We then went to the Dram Bar for a drink and were served by a very pleasant bar man. When we returned to the room a few hours later a bottle of Prosecco had been left which we appreciated. Dinner was booked for 7pm. Small menu with limited choice but we enjoyed what we had and the service was good. We then moved through to the bar area for another drink. The restaurant does lack a bit of atmosphere although it has superb views. Breakfast in morning was good. Plentiful buffet. However I'm Vegetarian so asked if it was possible to order a veggie option. I'm still waiting to be told if they do as the waitress said she didn't know but would find out. She never came back. I do think she was new but still not ideal. I didn't chase up as just made do with the veggie items in buffet which were fine and didn't want to keep waiting. We used the pool which was clean as were showers, changing areas. No issues there. Spa was fully booked so we couldn't book treatments. Too many people using the outside jacuzzi though. No staff present to watch this. The hotel and grounds are lovely and well kept. Reception staff were helpful and pleasant however only 1 on so there were queues at check in and out. All in all we would go back if we got a deal again, not sure I would pay full price. Some cleaning/service issues but they were mostly resolved promptly.

"Beautiful hotel"

4
User 18/07/2021

A beautiful hotel set on a golf course. Fabulous room! Fantastic room service! Our welcoming chocolates were appreciated as it was part of our honeymoon! A better check in process would have been better though, to give us l the information we needed.

"Poor stay, awful staff"

1
User 07/07/2021

Incompetence from the moment we arrived. When we booked in May there was an issue with the booking, I had to call twice to change it to what we wanted and sort out the prices. When we arrived we overpaid because the original booking error was not sorted and we didn't realise until I'd paid. We were overcharged for a room we did not want. They also took a £50 a night deposit for room charges which we were not informed about. The staff embarrassed and humiliated us on our first night when they called the police concerned we had been drink driving. Not only had this not been the case and we passed the breathalyser test, the hotel staff 1) did not come to speak to us to raise their concerns first, 2) did not explain why they had done this 3) did not apologise at any point during the rest of our stay for doing this behind our back. Even the police apologised to us us having being called when we were clearly not intoxicated! This made us feel completely stupid and humiliated and 100% unwelcome. I've never been more embarrassed in my life! Breakfast was cancelled because of the chef having covid/having to isolate. We weren't informed of the hotel plans to leave us a breakfast bag in the mornings outside our door so we went and bought our own. Then to our surprise, the most pathetic breakfast bag was left outside of our door for 2 mornings. They did not equate to the value we had originally paid for breakfast (£10 per person per morning). The croissants were hard and had finger marks in them where they had been handled. We asked to have our breakfast bits stored in the kitchen fridge as there was no fridge in the room and when they were returned to us they had spoiled because the milk had been spilt in the bag. Although the cost of the breakfast was refunded to us it was a stressful experience and could have been handled better. Two members of staff were, however really lovely- Derek in the spa and callum. Callum brought us an ice bucket and went out of his way to get us plates and cutlery and was really pleasant to us. Its such a shame, this hotel is beautiful, wonderful roof top hot tub, stunning views and in a great location. Even our room was gorgeous and the bed was so comfy! We were so looking forward to this little break away- our first since covid! But most of the staff were incompetent and the events that unfolded made us feel humiliated and unwelcome. I will not be staying here again and I would think twice about booking with BW again.

"Dads 70th….terrible customer service"

1
Campbell9485, Washington, United Kingdom 07/07/2021

Booked this golf and spa break For 9 of us for my fathers 70th. First issue was how difficult it was to get replies to emails months and weeks before our stay and I tried to call numerous times and never got an answer….finally got to Make some plans but this was the first case of bad customer service. We were told we could not check in early unless we paid for 1 room at a charge of £10 per hour before the check in time of 3pm. Arrived at 12pm and half the group went to play golf and other half sat in the 19th bar waiting to be able to check in. Golf was called off after 3 holes due to lightning storms so we went back to the 19th for drinks. Used the tablet to order drinks that didn't seem to work very well and the staff kept coming over and messing with them making us very confused what our bill was! We then decided we were leaving to try and check in and a staff member came over and did something to the tablet and said sorry we have had issues with lots of people not getting right drinks charged you them and that it was all messed up…I asked for more info to which the girl just flat out ignored me then another came over with a note pad and bluntly asked what rooms we were in, explained we did not know due to not being allowed to check in…she asked for my name…I gave it and then explained that there were 4 rooms with my same surname and one with another couple of our group and she said I'll split the bill between the 5 rooms…I asked what the bill was and what the issue was her colleague had mentioned and she was again rude and said she will sort it and not to worry! We then went to check in and for all of us combined it took almost 2 hours….no apologies given by reception and their attitude was horrible and when I was asked if I had checked in online and I said I wasn't given the option as I did not receive an email…she said well it's not my fault as the email is sent automatically….I mentioned about the bar and asked what the confusion was and she said how am I supposed to know….by this point I was very annoyed and just wanted to check into my room. We got checked in and my room had no phone, tv remote and only one robe, shower door was broken and toilet roll holder was snapped off. We were advised food is off due to covid outbreak in the kitchen so we could order take out and eat in the hotel if we liked. We got sorted and went to try and find out where we could go as there were 9 of us…asked reception who stated we could only book a room for 2 hours…which is not ideal. Asked if they could provide takeaway menus as they had previously said they would and this was ignored! We then got a call saying we could get a room for 4 hours in the 19th hole bar due to size of our group. We met up there and finally received some good customer service, Sheridan put us in a side room with a balcony and a couple of tables and stated we could have the room until 10.15pm and explained the safety measures etc and how To order drinks and she was wonderful and at least made our first day qnd night not a total disaster. Next morning we obviously couldn't have breakfast so a continental breakfast was provided which wasn't great but it was complimentary so. Played golf and again rained off after 11 holes. Spa staff were helpful with arranging and rearranging times due to golf etc that day and spa facilities were amazing. Went to ask about any drink charges from the previous day and all of the drinks had been put on one room and not split as we had been told, on the breakdown of the bill was an amount of £68 that was not broken down…I asked about this and again was met with an abrasive attitude…I explained what had happened and calmly explained the debacle and that the drinks on the bill were right but the £68 was not ours and she said it had been added manually and I asked if she could look into it as it wasn't ours. We ended up leaving the hotel That night for food as we were annoyed with everything and needed to get away for some nice food. Next morning we came to check out and explained again we would not be happy paying this additional £68 that appeared to be some other people's bill…reception did remove this amount. We were told that we would be refunded £10 per person each day for breakfast we didn't receive….the breakfast amount on the hotels site is more than this per person but by this point I was exhausted and just wanted to leave gleddoch so just shut up and left. Overall extremely disappointed as we booked this a good few months ago and tried to make as many arrangements as possible before our stay and this proved ridiculously hard and upon arriving the customer service was generally terrible and all of the issues could have been resolve with some simple organisation and manners! Good points: golf course and spa and Sheridan being only helpful person in the place! Bad points: everything else especially the customer service and the attempts to try and squeeze as much money out of us as possible!!! So disappointed and won't be returning to gleddoch again except maybe for a game of golf. My dads 70th was ruined due to our experience. I hope this feedback is taken on board as 95% of what went wrong could have been avoided

"Bad experience"

2
User 06/07/2021

The hotel is under staffed. Lack of communication between personnel. Staff forgets about bringing drinks and food to the table and they're not trained to make cocktails. Disappointing breakfast, extra charges and little portions. Emergency lights make the room too bright at night. Clock in the spa area not working, which doesn't make it easy if hourly slots have to be booked. Kids being noisy, running around and disturbing at the spa area, which should only be permitted for adults. Music at the massage room far too loud. Room wasn't cleaned after previous guests at the check in, had to report it and wait extra time. Bar doesn't serve snacks, as well as room service isn't available and no information was passed about it before stay. Only four hangers in the wardrobe, for two people. Requested a late check in and cleaning staff wasn't informed about it and entered the room twice. Dinner was added to the total bill even so the voucher number was provided to the staff before then. Extra charge added onto the bill which wasn't ours.

"Poor."

1
pjayedgar, Glasgow, United Kingdom 06/07/2021

Arrived excited for our stay. Where told apon arrival that the restaurant was now closed due to covid and that somebody did try to contact me but I'd given an incorrect phone number. This isn't true as only 15 mins later somebody did phone to tell me. Room was shabby, dirty base of bed, dirty arms of chairs. Ripped wallpaper, large run on carpet. Dirty wires. Broken lamp. WiFi is 0 to non existent. Was only refunded £10 for the breakfast. Was given a sheet of local restaurants as we could not eat on site which we had to fork out a taxi for. Couldn't get a place in the spa either.

"Average Service for a nice looking hotel"

3
Nixon8170, Nottingham, United Kingdom 03/07/2021

We have stayed at this hotel twice now, September 2020 and June 2021. The hotel looks great, the experience is average. Each stay coincided with a significant birthday first for my husband and then for myself. I arranged in advance for there to be a bottle of bubbly, chocolates and balloon(s) in the room as a little surprise. We arrived and nothing. I obviously raised this with them and said they would sort it, they managed to plonk 4 chocolates on a plate, write happy birthday and send it up eventually with a bottle whilst frantically trying to locate a place who could supply the decorations- I cancelled it as the little “surprise” was a little flat by then. Fast forward to June and a similar experience husband arranged for chocolates in the room…when we arrived - nothing. After raising this again (as we had paid for them) eight chocolates on a plain dinner plate (obviously chief decorator was on a break) were brought up. These couple of things may seen petty but it represents the very average service of the hotel - the staff lovely and polite but you can't help get the feeling that it's either A. Like the first time they've had guests or B. Average service is good enough. Don't be fooled by the “business casual” dress code for the restaurant - trainers, sports t shirts were scattered everywhere - the food is ok but the restaurant lacks atmosphere and for the prices they charge you would expect something more. We paid for a suite which was ok - they really should try and maximise the wonderful views around them as our suite was facing a mound and couldn't see anything. The room was clean but tired. I tried for over a week and a half to contact the spa to book in for treatments, “sorry no one available can they call you back”, “please leave a message on the answer machine” I left messages, emailed and spoke to people who assured me a someone would return my call eventually after getting fed up I persuaded someone to actually speak to me only to find no treatments left for the days / times I needed it. I sound like a moaning Minnie but the service of this hotel, for the prices it charges needs to improve, provide training or adequate management for the team which puts customer service at the forefront. Wouldn't be quick to return ore recommend.

"Disappointing stay"

2
User 02/07/2021

Spent the night at gleddoch for our 5 wedding anniversary ( we were married at gleddoch ). Booked a couples massage treatment to be informed on the day that people who booked before us would have priority for the treatment. So no couples massage however the treatment we did was receive was of a very good standard. Booked in for dinner in the restaurant for 6:30, seated promptly and ordered drinks and our 3 courses. Our starter and main arrived before our drink, which turned up 40 mins after ordering, bar and restaurant extremely under staffed. Was informed by member of staff that colleagues had quit. Food was ok but menu very limited. Feel the management have to focus on staff and service. I submitted some feedback a week ago after our stay and still no response from management.

"Gleddoch"

5
User 30/06/2021

Great stay at Gleddoch House Hotel. The service from staff members is fantastic, spa fantastic, view fantastic, rooms need refurbishment for the price you are paying. If rooms were better I wouldn't be able to fault the place.

"Gleddoch staycation"

5
User 30/06/2021

We have booked the Gleddoch for our wedding venue next year so obviously decided to come and have a family staycation here. Service by all of the staff was great, everyone is so friendly and welcoming. The spa & pool facilities are amazing and the view is absolutely breathtaking! Breakfast and lunch was excellent & a great choice of beers and gin. (Important.) The only downfall of the Gleddoch for me are some of the guest rooms and hallway look a bit tired but as we are just coming out of a pandemic I understand the hotel has been closed for quite some time! Just some feedback, we are still really excited for our wedding at this stunning location.

"Our silver wedding celebration"

5
Derek M, Motherwell, United Kingdom 29/06/2021

We stayed at the Gleddoch House from Friday to Monday last week. We were celebrating our 25th wedding anniversary. The hotel, room, staff, spa, restaurant, service and food were all superb. We will definitely be staying again .

"Marc O'Connor"

2
marcoconnor, Glasgow, United Kingdom 28/06/2021

Very disappointed with the quality of the the hotel and attention to detail given the premium price charged. Spa facilities advertised not what was available. The site asked that you pre booked the facilities you wished to use. We called Thursday afternoon to arrange and received a call back on the Friday night three hours after we arrived

"Nice place, could do better!"

3
George M, Glasgow, United Kingdom 25/06/2021

Enjoyed 2 nights at Gleddoch. Good quality food at breakfast/dinner. Good quality room with stunning views and really comfy bed. No access to outside facilities due to wedding, bar terrace smoke bin yuk!

"Overnight"

5
SPeebles17, Glasgow, United Kingdom 25/06/2021

Had an overnight stay in a classic super king room with dinner and Scottish breakfast. The staff were all amazing very helpful The room was outstanding very nicely decorated and clean. Only thing that wasnt great was the WiFi it was poor quality. The facilities were spotless and the pool and outdoor pool were great too. Even though covid restrictions were applied it was still a comfortable number to share with so all good. Food was excellent. An overall 10 out of 10 for the stay would highly recommend it to friends and family. It is a tad expensive but you get what you pay for.

"2 night stay"

4
Pathughes7, Gourock, United Kingdom 19/06/2021

We had a great time over a 2 night stay however the only thing to spoil it was the awful music played in the 19th hole bar, it was really bad jazz music that sounded like an experimental session from someone trying to play music fr the first time, I asked fo the music to be changed but was told that the music was out of their control and they couldn't even turn it down that it was controlled centrally rather than locally by the Gledoch staff. This was a real shame as everything else was great. The food was great, we had breakfast and dinner both had plenty of choice. Facilities and room were great.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Pathughes7, First of all, thank you for taking the time to leave us a review from your 2 night stay with us. I am delighted to hear that you had a fantastic stay with us. I will pass your feedback on regarding the choice of music to our system provider as this feedback is important to us to improve the overall experience of our guests. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Excellent Wedding Venue!"

5
User 15/06/2021

From start to finish the level of service and attention to detail from everyone we received on our wedding day was second to none. It's safe to say we were all a little apprehensive as to what the wedding would be like due to the pandemic. However, despite the current restrictions, the hotel staff compensated where they could and made our COVID wedding seem “normal”. Without a shadow of a doubt, the hotel staff definitely played a huge part in making our wedding day what it was. The food and cocktails were also brilliant! ! To say the day exceeded our expectation would be an understatement. The event staff were excellent and made our wedding come to life after waiting all this time!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Mickeff1991, Congratulations once again! We are delighted to hear that your day was second to none, this is very encouraging for our team, especially with current restrictions that have been put in place. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Gleddoch Overnight DBB"

3
fraz03, Glasgow, United Kingdom 11/06/2021

A lovely location and good amenities including great outdoor spa pool. Rooms nice although a little tired and TV's could do with updating to allow screen mirroring from phones. SPA facilities good and staff friendly. Food choice and quality disappointing and Bar service very slow at night when restaurant is busy.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear fraz03, Thank you for taking the time to leave us feedback from your recent stay with us. I am delighted to hear that you enjoyed our spa facilities and our location. We will take all of your feedback onboard as we improve the service that we offer. Hope to welcome you back to Gleddoch in the future. Kind regards, James

"Luxurious Country House Hotel"

5
mylers2021, Isle of Bute, United Kingdom 07/06/2021

When we arrived there had been a mix up with our booking but this was quickly resolved by the receptionist and we were given a room upgrade. We had booked to celebrate my husbands birthday. The room was decorated to a high standard, and was spacious. We used the spa facilities, swimming pool and outside Jacuzzi which had a view of the Clyde and Dumbarton Rock. We booked for dinner in the Vista Restaurant. We chose a 2 course option form the Market menu and the food was very nice. Breakfast was also held in the Vista Restaurant and there is a good choice of food on the menu. It is a table service breakfast and a choice of full Scottish ( also vegetarian cooked breakfast) continental and other options such as pancakes or eggs Benedict. We thoroughly enjoyed our stay and would recommend, and hope to visit again in the future.

"Disappointing food and service and room very outdated"

2
jenniferkL7923DT, Glasgow, United Kingdom 06/06/2021

Stayed in Junior Suite at a cost of around £200 per night. Suite is very tired and outdated and talking to other guests most rooms sound as though they are in need of updating. Room smelled very musty and damp and there was a lot of dust on mirrors, glass tops on table and dressing table. Stains on carpet. Rusty pipes in bathroom. During our stay there were 2 weddings taking place and while I understand they need to make money I think you should be made aware that facilities like the dram bar and the outside seating are unavailable for you to use. Weather was beautiful while we were there but the only outside area we could use were 4 tables on a balcony at Nineteenth Hole. Hotel exterior and views are outstanding. Food at Vista restaurant very disappointing and very limited menu. Staff were very friendly but they are understaffed. Staff training is required and some senior staff were dressing down new staff members in front of guests very unprofessional and very embarrassing for the new members of the team who were trying their best. Maybe if the senior members weren't swanning around saying I not here to serve but to supervise the service may improve waiting time for drinks is around 30 - 40 mins. Very disappointed certainly won't recommend or return. Also please check your bill when leaving as was overcharged £29 and still waiting for it to be refunded as we weren't the only ones check out took awhile as most people had charged on their bill that shouldn't have been there

"Birthday stay."

2
972geraldo, Bellshill, United Kingdom 31/05/2021

Long time booking in to begin with. Stairwell leading to rooms extremely dirty along with carpet. Our room carpet was stained along with the bed, dressing table glass top severely cracked and dangerous, coffee stains on skirting board by TV, lots of cobwebs, old ones. John the manager appeared, apologised and was understanding offering us a change of room and a drink. Our family in another room had very similar issues and were moved. Unfortunately the new rooms were much the same even worse, our bed was not clean, heavily stained mattress and bedding. We have photographs available. Dinner was nice, breakfast mediocre, waiting staff nice, long wait at the bar for service. Check out was nightmare, overcharged for food and drink not correctly resolved to this day, waited in a queue considerable time as all others in front of us were complaining about being overcharged. Nice grounds. Sadly will not be returning unless they offer it complimentary for a second review.

"Disorganised and disappointing. Tired rooms and awful food."

3
deebeeceeUk, Doncaster, United Kingdom 27/05/2021

Just very disappointed at how disorganised the hotel was. I know it has recently reopened but staff training is sadly lacking. We stayed last year after first lockdown and it was wonderful so it was such a let down. Reception check in was a manic jumble. Told the hotel needed to 'hold' £50 per night for food/drinks ordered. I agreed as it is usually just 'held' by hotels and then the amount settled when you leave, be aware that at Gleddoch they actually take the money, £150 in my case, from your account and then don't promptly refund any overpayment, I had to wait 3 days for it! Very misleading. When I booked in it would have been nice to to told that I must always leave one key card in the holder to keep the electric on so I don't get locked out of my room in just a bathrobe when returning from the spa and then have to walk right through the hotel to get another card. Weddings and their guests clearly take priority so we were sharply told to leave the Dram bar (no signage to tell us) and then it was closed the following evening without warning. Enjoying the Dram Bar is usually part of the fun experience trying different whisky and gin. The Executive River View room was tired, chips and bangs on walls and door, mould showing in shower sealant, big bleach stains on carpets and in corridors. The food in the Vista Restaurant is just awful and is poorly cooked, overpriced and often not as described on the menu (a halibut dish turned into trout with added mussels, a blood orange tart was a horrid lemon curd concoction, a pavlova was a cheap meringue nest with a few defrosted berries) tiny poussin with little meat had no veg or chips. The staff were pleasant but forgetful, rushing around and delays of 45mins between courses. Water never delivered. Delay in service then means the Dram bar is closed before you get there! Just so so disappointed It is a beautiful hotel in a lovely location, we paid extra for the Executive River view room and it looked over the new outside spa which we enjoyed. The spa staff were helpful. We have all battled through furloughs and covid restrictions and so it really is not an excuse that they are understaffed and untrained. The Gleddoch stay was to be an expensive treat for my birthday and we were left very disappointed. I tried to speak to the Manager when I checked out but I was told 'he was too busy dealing with other complains'. Sadly we won't be returning.

"The view and outdoor pool makes the hotel. "

3
Kerricopeland, Glasgow, United Kingdom 26/05/2021

The views are breathtaking and the hotel building is incredible, when we arrived at the room we released we never had a bath even though I booked the king room which included a bath, we called reception to see if we could be moved room, we waited around an hour and still no call back, we had to go down to reception to be told that most rooms have been refurbed and now only have showers and that they still have to “update the website” I thought this was poor. The outdoor pool and facilities are amazing, the outdoor pool with the view really made it for us, we both had massages done on the second day, massage was okay, we sat in the relaxation room afterwards all we could hear was the spa therapists talking and gossiping, I thought this was really unprofessional. The food was lovely, the menu is quite restricted but everything we had was done to a high standard. Service is very very slow, they seem really short staffed, sometimes we were waiting 20 mins on drinks arriving. We also requested fresh towels and toilet roll which we waited nearly 2 hours on to which we resorted to the local supermarket. The service could definitely be better, and quicker, overall our stay was okay although I wouldn't hurry back.

"Upgrade advised"

3
Linda D, Aberdeenshire, United Kingdom 25/05/2021

Staying here at present as a birthday get away. Lovely touch in the room with choc plate and fudge, really thoughtful. We took advantage of an early good deal with booking.com deal but my advice would be to upgrade at least 2x. First room view was of a wall, we upgraded but to a ground floor room with view of cars outside the window. Upstairs someone walks about constantly and the floor creaks!! Room interior is nice though. We ate in the restaurant in the evening, food good and staff very pleasant and attentive. Choose a room on an upper floor, ask for a view but for that you will pay a premium.

"A wonderful team and a perfect pre-wedding experience"

5
ceebeeby, Glasgow, United Kingdom 24/05/2021

We visited the spa and had the most amazingly delicious afternoon tea as a mini hen! Wanted to give a special mention to Lauren on spa reception who went out of her way to provide such a helpful booking experience and very warm welcome on arrival. It made me (and my friends) feel so special! And the congratulations chocolates were so thoughtful. There was also a really helpful gentleman who took photos for us, pressed the bubbles button and made us laugh and smile. Thank you to everyone - you really chilled us out pre-wedding and I will definitely be booking again xxxx

"Fantastic Stay"

5
User 21/05/2021

Lovely hotel and spa facilities. Stayed for 2 nights, all areas from restaurant to spa facilities were great - the outdoor pool is amazing. Staff are very friendly and helpful. Would visit again. The chef catered well to our vegetarian diet - really enjoyed the meals.

"Extremely disappointed"

2
User 14/05/2021

Would not return again. Appearance and facilities was lovely. Long wait for check-in when we arrived and not a lot of information/ direction around the hotel. Dinner was a nightmare to get as there is zero communication between staff. Restaurant was fully booked and took 5 attempts to get a menu for room service as QR code wasn't working (after 3 different ones+ having to go down to reception). Then we get given a cocktail menu, then we finally get given a food menu after the 5th attempt. But the member of staff advised us we had to order before 7:30pm! We called to order food at 7:15 for the kitchen stuff member on the phone to tell us it's after 7:30...shambles! Food came and forgot most of our sides. Breakfast was disappointing as well, not freshly cooked. Tasted like prepared hot plates. Overall, was extremely looking forward to this stay but left disappointed. Pretty standard wouldn't go for a special occasion as we did do, not worth £175 a night.

"Great stay!"

5
emilybell3, Glasgow, United Kingdom 10/05/2021

Perfect overnight stay for a couple. We checked in and headed straight to the outdoor dram bar for a couple of drinks. Service was great and drinks were even better. Our room was lovely, very spacious. Restaurant was very full which I was glad to see after the hotel being shut for so long due to COVID. Can't fault any of the service we received throughout our stay. Went to the spa in the morning which was the perfect way to end our trip. Thank you very much for having us!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear emilybell3, Thank you for taking the time to leave us a 5 star review from your recent stay with us. We are delighted to hear that you had the perfect overnight stay. Our team is committed to providing an exceptional experience and will be greatly encouraged by your feedback. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Fabulous Hotel"

4
User 09/05/2021

This is a lovely hotel set in beautiful surroundings. I was fortunate to have an overnight with my husband and a Spa day with my daughter. The food was generally very good but slightly disappointed with breakfast. We are planning to return.

"Not like the images sadly"

3
lifeisforliving3, Scotland, United Kingdom 29/04/2021

Felt really let down by the “superior king executive suite” ragged old carpet and nothing special. You won't see that on the website. Just call it a king room and be honest. Walls were paper thin. Hallway was covered in bleach stains. Just didn't ring 4 star at all. Best part of our stay was the staff and the entrance decor....sadly. The food was way over priced and all in a foreign language. Trying to be a too posh instead of just making it easy to understand and tasty. Menu was so confusing.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear lifeisforliving3 , Thank you for taking the time to provide us feedback from your recent stay with us. Naturally I am saddened to hear that we failed to meet your expectations and wish you had raised your concerns with us to give us the opportunity to rectify your experience. I do hope that you will return to Gleddoch and give us another opportunity to impress you. Kind regards, James

"GREAT TO GET AWAY AGAIN."

5
naddie1, Motherwell, United Kingdom 28/04/2021

Quick and effective check in. Room was tastefully decorated and spotlessly clean!! Great nights sleep and great pillows (always an issue with me, getting the right pillow) Dinner was delicious, as was breakfast. Staff were all very attentive and polite. We didn't use the spa facilities, but hoping on a return visit we would do!! Would recommend this hotel. Thank you for our stay.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dearnaddie1, First of all, thank you for taking the time to leave us such a great review from your recent stay. I will be sure to share this encouraging feedback with the wider team. We hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Lovely time for birthday "

5
bluenosewrx250, Inverness, United Kingdom 14/02/2021

Was here for a birthday visit, rooms were clean and spacious, food and drinks excellent and hot tub outside was fantastic, no issues with cleanliness either which you can get in large places like this, views stunning, definitely will return. Thanks for everything

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear bluenosewrx250, Thank you for taking the time to share your experience from your stay with us at Gleddoch. It is a pleasure to hear that you enjoyed many aspects of your stay with us. I will certainly pass on your kind comments to the rest of our team and we look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Get away"

4
User 16/11/2020

Upgraded to a junior suite on arrival Fantastic evening meal and breakfast With drinks room service fast a d efficient. The indoor pool and outdoor hot tub are very good but sauna closed . Gym was modern with good facilities

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear cammyb32020, Thank you for taking the time to leave us a glowing review from your recent stay with us. We are delighted to hear that you had an enjoyable stay with us and hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Spa weekend in Tier rules"

4
ColDogMacK, Glasgow, United Kingdom 15/11/2020

Rooms 10/10 - clean, fully equipped- even super heated mirror panel to keep it fog free from shower - what a brilliant idea! HDMI port for the tv, comfy chairs etc etc Which was really appreciated since drinks can only be provided in your room. Spa and gym great, good booking systems and treatment really good. Hot tub outside has fabulous views over the Clyde and Dumbarton Castle. It wasn't too busy so we could spend whole afternoon just chilling out. Perfect relaxation. Vista restaurant food was good but I presume soft furnishings have been removed for hygiene but that leaves it a bit too brightly lit and soulless- perhaps dimming lights might give some atmosphere?

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ColDogMacK, Thank you for taking the time to leave us a review from your recent stay with us here on Trip Advisor. I will be sure to pass your kind feedback onto our housekeeping team who will be equally delighted. The views from our outdoor spa pool of the Clyde estuary are second to none I am glad to hear you enjoyed your experience and your treatments. We have had to unfortunately remove a lot of the soft furnishings throughout the hotel as the health and safety of our guests and staff is our main priority as we face these uncertain times. We do appreciate that this does affect the look and the atmosphere slightly, although we do hope that our exceptional service more than makes up for this. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Another perfect stay!"

5
User 14/11/2020

Cannot fault this hotel! Everything from the staff, decor, cleanliness of our room, food, spa treatments is outstanding. Stayed in September and returned again this week and also booked again for December, just a perfect place to go to unwind and relax.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear susan19742020, Thank you for taking the time to write us a glowing 5 star review from your return stay with us. We are so glad to hear that you find your stays with us to be perfect for unwinding and relaxing. I will certainly share your feedback with the wider team and we do hope you continue to enjoy Gleddoch for many years to come. Kind regards, James

"Wonderful stay and fabulous staff"

5
Weesa1983, Glasgow, United Kingdom 11/11/2020

My husband and I had a lovely stay in September for 3 nights - a little break since our holidays had been cancelled due to COVID. We stayed in a junior suite, split level with separate lounge/tv area (there was a second tv in the actual bedroom). The hotel is lovely and the spa was great. The food was fabulous and would return again even just for a meal it was that good! We thoroughly enjoyed our stay and really have to praise the staff who really went above and beyond to make our stay so enjoyable. From the reception, housekeeping, bar and restaurant staff to the lovely spa and golf team - the service was amazing and we would happily have another short break at Gleddoch again, hopefully soon! Given the current circumstances and restrictions imposed due to COVID, I felt very safe throughout our stay and everyone at Gleddoch really worked hard to ensure we were looked after with our safety in mind. Would highly recommend a visit and can't wait to come back,

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Weesa1983, Thank you for sharing your 5 star review from your recent stay with us. It is a pleasure to hear that you enjoyed the food in our Vista restaurant so much so that you would come back even if only for an evening meal. I will certainly pass on your comments on to our Head Chef, and the wider team who will be delighted. We do hope to welcome you back to Gleddoch for many years to come. Kind regards, James

"Relaxing stay"

4
JMur93, Glasgow, United Kingdom 11/11/2020

Myself and my partner managed to book a very reasonable deal through itison for a DBB stay at Gleddoch Hotel and prior to check-in, we were contacted via email about making an update. We chose to upgrade to the ‘Premier' room - and we are so glad we did! (Pic attached of the view from our window). The receptionist who checked us in was lovely and very informative. However, it was a bit of a surprise to be asked to provide a card and a £50 ‘deposit'. It's understandable that this is in place in the event of the room using room service and wasn't an issue as such, but would have been nice to be informed of this prior to checking in. Our room was huge, modern and the views were amazing (room 73). We popped down to the spa straight after check-in and were so impressed with what was available. It was a fantastic, relaxing experience and I would book to stay at Gleddoch Hotel again solely to use the outdoor spa pool! There was a small issue of 8 people from 4 separate social bubbles in the pool at the one time which I'm not sure follows the social distancing guidelines? There were no signs to advise of how many people could be in at once - so maybe that is something that could be put in place to prevent overcrowding of the pool? As mentioned, we booked DBB with Gleddoch and attended dinner around 8pm. The service was super quick and we even received our starter before receiving our drinks. We had 3 courses each and all of the courses were lovely. Breakfast the next morning was also fantastic and boasted an impressive menu. (Pic attached of Eggs Royale and the full Scottish) We booked back into the spa after breakfast and luckily had the whole spa pool to ourselves this time which was a pure luxury. Inside, they even have heated beds to lie on.. which we loved! All in all, we had a fantastic stay at Gleddoch and wouldn't hesitate to return.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear JMur93, Thank you for taking the time to provide us with feedback from your recent stay with us. We have signs on our sun room door to advise of social distancing in the outdoor spa pool and have ordered more signs for the outside area as we appreciate not everyone reads these. We are delighted to hear that you had an enjoyable stay with us and look forward to welcoming you back in the near future. Kind regards, James

"Delightful"

5
Val721, Glasgow, United Kingdom 10/11/2020

My friend and I had originally booked s super king executive room for our stay. On arrival we were told at reception that due to covid guidance we could not share this room. We asked if we could have to separate rooms as we had been looking forward to a relaxing night away. Reception quickly sorted this out for us with just a small excess to pay. We stayed in room 38 and 39 which were both beautiful. We went for a swim and outdoor jacuzzi which looks out to stunning views. Dinner was fantastic and we were well looked after by Farouq and team in the restaurant. We only had time for 1 drink in the dram bar which was cosy but again due to covid the bar shut at 10.All in all we had such a lovely stay at The Gleddoch so much so that I have booked in again this week for my birthday.

"great hotel"

5
r0bmills, London, United Kingdom 06/11/2020

i stayed in the hotel while working in glasgow, the location is great and the team in the hotel were freindly and helpfull on every occation. the food was of a high quality and at a reasonable price I look forward to the next time i work in the area so that i cna stay there again, it was so good i am tempted to visit on a short vacation and stay there again

"10 out of 10 from start to finish"

5
sjcoolbananas, sjordan 03/11/2020

10/10 from start to finish. Stunning hotel in a gorgeous location. Staff were fantastic. The food was amazing! Bars are closed at the moment due to COVID regulations but you can order any drink to your room. Huge selection of gins & whiskies, cocktails were delicious! Outdoor hot tub a stunning view. Can't wait to go back!

"Lovely romantic stay"

2
AmaniMourtada, Edinburgh, United Kingdom 03/11/2020

Is the second time we stay here, same room which is the super king executive , the wing I must say has a bit less quality look than the others one we saw passing by , as carpet are stained, stair bit dirty , just for the price we payed and the quality of the rest of the hotel expected bit more in that department. Said that,they have amazing, I say amazing bed, matress and sheet quality, I dream of sleeping in that bed again, as well as the wall tv is very cosy , love the website of the hotel right on the tv, easy to access. Restaurant is great, lovely service , lovely food arrived as asked to our preferences, loved the option to eat the dessert up in our room . Love the spa , missing sauna and steam room but the new, and very looked forward to hot tub outside was amazing, love a warm pool outside with a great view .

"EXCELLENT STAY EVERYTHING WAS PERFECT"

5
Kkellyann, Glasgow, United Kingdom 03/11/2020

Stayed here for a romantic night away everything was perfect from start to finish from the friendly check in to the beautiful room and fantastic outside jacuzzi, staff were amazing helpful and very friendly, the food was delightful and we cant wait to stay again

"Good overall stay, dont expect Internet though."

4
User 03/11/2020

We stayed here last week for my husbands 30th. Overall the stay was a pleasant one however we couldn't find that many staff to query a few things with, potentially due to covid so understandable but not the best service. The Internet in our room didn't work at all, far from ideal when you're in the room most of the evening. We would have liked to steam a movie or something to pass the time but this was not to be and the TV choices are very limited. Upon arrival I had arranged for a bottle of prosecco to be waiting in our room which it was but there were no glasses, it took a few attempts and calls/trips to reception to get these and it took so long we had to leave it to go to the spa. Not the start I wanted for my husbands 30th especially at the cost of £32 having to leave our chilled prosecco. The spa facilities were lovely and the outdoor spa pool is stunning, loved sitting out there taking in the views. Overall we had a good stay but attention to detail lacked for some elements and the lack of Internet was a big issue especially at the moment as we couldn't really do much around the hotel.

"Relaxing Night Away "

5
22denisf, Glasgow, United Kingdom 30/10/2020

Had an amazing night ! Room was huge with an amazing view . We had an excellent 3 course meal and the staff where amazing even with the industry being decimated with some crazy rules from the government! We then had an amazing half hour in the heated outdoor spa in the wind and rain !! Cant wait to return

"Some very good, some average "

3
ConstancePery, Leeds, United Kingdom 29/10/2020

Some aspects of this hotel were 10/10 and completely exceed our expectations and others really let us down. This may be due to Covid restrictions but it seemed we got mixed messages occasionally. The decor of the hotel and rooms is done to a very high standard. You can tell a lot of time and money was put into the hotel and that is really nice to see. The rooms are spacious and comfortable. The bathrooms are clean and modern, ours had a massive gorgeous walk in shower. The food at the restaurant was delicious and the cocktails were also really good served by a lovely bartender. We didn't get to go for breakfast because we didn't tell them in advance which we weren't told we had to when checking in. So that was a bit disappointing. Because of Covid they didn't come in and clean the room (which we were happy about!) but they leave a bag of replacement bits outside the door however there was no structure to this, was like a random lucky dip bag. Some days we got 1 tea bag, some days a green tea, some days a coffee sachet, was just a bit sporadic. Some days, toilet roll, others none. For the price you pay to stay here it just wasn't quite good enough, just pop two of each things in, if there's two people staying in the room!

"Golf and spa stay"

5
User 29/10/2020

Stayed as a couple at end of October. My partner played a round of golf whilst I went for a massage. The staff in the pro shop were really lovely. I chanced my arm as had some time prior to massage and our room was ready so we checked in slightly early to a very pleasant and clean room. Spa well organised and staff were really friendly. Massage was really relaxing. Returned to room and had been left a plate of chocolates for my partners birthday and a card which was much appreciated. We had dinner in the vista restaurant, which we also couldn't fault. Staff accommodating and food delicious. Used the pool and the new outdoor hot tub area which was also very well kept and enjoyable. All in all we had a great stay and can't wait to come back.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Rockysmum13, I have been delighted to read your glowing review from your recent stay with us and hearing how you enjoyed many aspects of your stay from our Imperia Spa to our Vista Restaurant. I will be sure to pass on your kind words to all of our staff, who I am sure will take great encouragement from this, especially during these ever changing times. We look forward to welcoming you back in the near future. Kind regards, James

"Itison Voucher Deal"

1
User 27/10/2020

My Husband and I bought the Itison DBB deal for £139 and stayed at the hotel on Thursday 22 October. On arrival at the Hotel we were not happy at having to put down a £50 deposit. We checked into Room No.7 and whilst it initially looked clean on arrival, on closer examination the carpets were absolutely filthy (photos attached). Prior to arriving at the hotel we had booked a time slot to use the outdoor pool in the spa but were shocked to be told that (even in these Covid-19 times) up to 6 people were permitted to use the outdoor pool at the same time which is totally unacceptable with Covid going around! The next major thing was that during breakfast the next day another couple in the hotel took it upon themselves to seat themselves (without having the patience to wait for a waitress to seat them) and decided to be stupid and sit right next to our table with no regard to social distancing. They didn't have face masks on when arriving in the dining room and then one of them openly coughed throughout breakfast. They weren't challenged about this by the staff which was not acceptable. The only positive thing I can say about Gleddoch was that the waitresses and waiters were lovely and also the dark haired receptionist who checked us out. We won't be back!!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear MazboJ, Thank you for taking the time to provide us with feedback from your recent stay with us. Please accept my sincere apologies that we failed to meet your expectations. Our carpets are shampooed with an industrial carpet cleaner on a regular bases, both by us and be an external company. We do continually replace carpets that have stains that will not come out. The safety of our guests and staff is our upmost priority. Our large outdoor spa pool is large enough for people to social distance at either corner. We do have limited numbers that we strictly adhere do and do try our best to offer guests who are apprehensive quieter time slots. I apologise for your experience in the restaurant, I will pass this onto the wider team to ensure this does not occur again as we want our guests to feel safe and comfortable, however we do have guests who are medically exempt from wearing masks. Thank you for your kind words regarding the staff, I will certainly pass this on. We do hope to get another chance to impress you. Kind regards, James

"Long weekend"

5
User 26/10/2020

Just came back for what I can say was a fantastic weekend at the Gleddoch everything outsatanding apart from the weather but you can't blame the hotel for this. ( some people might) The staff were absolutely incredible for what they have to do during the pandemic they say say sorry if it was their fault for what the government has done regarding the drink situation. The food in the vista restaurant was wonderful and service even better. Was meant to be away in Barbados but chose the Gleddoch as a replacement and glad we did. Will be going back over Christmas and New year for a longer break and have cancelled another booking with another hotel to go there. And more to the point I'm glad my Daughter has booked here for her wedding next year. If the service and food was half as good we would be happy. Regarding the room we had a lovely big suite with a wonderful large bed and lovely sitting room and bathroom. Friends of ours had a king room and this was also lovely. Yes the corridors need updating but how long do you spend in a corridor Spa and pool also wonderful only thing due to Covid not long enough but another thing the hotel can't be blamed for. They try to be fair and please everyone Tom and Keith also wonderful at the golf shop. Never got to play due to weather but used the range great addition. Could go on but all in all a wonderful weekend for a great price.

"You could be anywhere when at The Gleddoch....not a few miles from Glasgow"

5
User 21/10/2020

Have stayed at The Gleddoch twice in the last couple of months. ** First was room 65 (wow!) a big and spacious room to the front, the second time Room 23 (awesome!) a room with a view for sure! ** Both rooms were spotless and well equipped. A good night sleep in both. ** Staff are friendly and attentive, and nothing is too much of a challenge for them. A number of them have to drive some distance to work each day, and you can see they love what they do. ** The present COVID situation has made hotel stays a weird scenario for us all right now, but we managed to experience as much as we could - and enjoyed the outdoor hot tub and spa on the second stay. Both need pre-booking, and we advise before you arrive. ** Food is tasty and hot. The menu is top of the picks for any hotel stay. Varied and delicious. Must have a great set of chefs etc behind the scenes. ** I didn't see lifts to room floors, and the hotel is staggered over different levels, so you may want to request a room closest the restaurant and bar and spa, should you have a mobility issue. There are ample car parks at both ends of the hotel. With the spectacular views, you really could be anywhere when at Gleddoch, not realising you are just a few miles from Glasgow. Can't wait to head back for another stay soon! Our thanks to John and team. Brilliant.

"Great weekend away"

5
52megw, Aberdeen, United Kingdom 21/10/2020

Lovely views, great accommodation, attentive staff. Will be back! We enjoyed the outdoor hot spa, played golf and enjoyed a lovely meal at the restaurant. Despite of COVID restrictions, everything was accessible and perfectly organised

"Disappointing, expensive, negative experience within Gleddoch hotel, used this hotel as one of our chosen stays"

1
User 17/10/2020

Attended gleddoch on friday 15/10/20 and stayed in the clyde suite for 1 night at £320. After entering the beautiful room little did we know that would be the only thing that we would have been happy about. On arrival requested an ice bucket for the room as understandably restrictions for no alochol where put in place through government guidelines, in saying that we brought our own champagne to enjoy in the bedroom as it was between Gleddoch and another hotel for our chosen wedding venue! Got to the suite at 4.50pm and left the room for dinner at 5.30 within this 40 minutes there was still no ice bucket so left without any drinks pre dinner in the thought the ice bucket would be there after dinner. On attending dinner we where sat down and ordered steak with chips and the chicken “breast” with chips that seemed like they where fried and burnt in dirty oil. Also over the sauce for our chicken there was a crispy skin or flim as-if the sauce had been left out for a period of time before serving. Also the chicken breast had a large bone in it and skin all over- chicken breast does not have bones and could not eat my dinner due to the bone on it. Was under the impression my chicken would have no bones hence the reason i ordered it due to not eating food with bones! my partner also for a steak at £30 was totally uncooked and not well done!!! To follow we had to diet irn bru's. During dinner - there was a power cut with all electricity and lightning turning off! Complete joke! After dinner we paid and left unsatisfied and still hungry! After entering back to room we had decided the food in restaurant alone would have been embarrassing to serve guests at a wedding on our special day. As discussed at 4.50pm on arrival now at a total of £368 for our stay, arriving back to the room at 6.30pm we where greeted with no ice bucket yet again. After calling to reception (blonde haired girl very nice and understanding) explained she had ordered the ice bucket amd it would be along... 20 minutes later and no ice bucket again- i had to actually get ready once again go downstairs to reception myself and ask again for the ice bucket. 1 hour and a half for an ice bucket! We them called room service for 2 cocktails which took a total of 20 mins after this 20 mins we called reception again to ask exactly where the drinks where... 25 minutes later the drinks arrive a total of 45 mins - after explaining it was 45 minutes we where asked “if we were sure it was 45 minutes” as i had previously been the reception i was well aware of how long i had been waiting for 2 drinks at room service. This further stopped us from actually wanting anything else from the hotel! After this our night felt reined and we went to bed. Again £368 and a £50 deposit for this? We went to bed and where up early at 7.30am after going down to reception and asking for a drink, the receptionist called over and explained there was no answer to whoever produced the drinks but she would send them up. I explained i would wait at reception for them as i had waited so long for everything else and was thirsty and needed a drink! (Paid by ourself) in saying that! The receptionist had to then go on and let us know it would he a half hour wait for 2 diet irn bru's as noone was in the kitchen!!!! After promoting the question of “so we are not able to have any non alcoholic drinks for 30 mins where where told no. Dehydrated and needing a drink we packed our bags and left at 8am and decided to pass up on breakfast provided by gleddoch! £368 pound down such an unenjoyable night spent at this hotel and nothing to take away from it but this amount of money down! Shocked and totally disgruntled by the customer service and most events in this hotel - please can you explain what compensation you will give back to us in regards to this? The only good thing was the decor of the room which would be expected for £320 pounds!!!!! The bad outweighs the room decor and anything else so so disappointed Please explain how you will compensate us?

"Anniversary staycation"

5
User 16/10/2020

We have just arrived home after a wonderful experience at the Gleddoch house hotel once again!! This is our second time at the gleddoch snd we just love it. We were sceptical about booking during COVID with all the restrictions however staff were great at letting us know the best way to keep safe during our stay. We had dinner during our stay and the food at dinner was amazing. The spa facilities are great, especially the new outdoor heated pool. really relaxing atmosphere. During covid you get an hours slot however we wish we could have done two hours. All staff in hotel were so accommodating. As it was our anniversary we were surprised to walk in to a residence suite with a lovely bottle of prosseco and chocolate platter. The room was stunning. We are already looking to book another night away just before Christmas. Highly recommend this hotel

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Steph-Jane M, Thank you for taking the time to share your wonderful review of our hotel here on trip advisor. I am delighted that you enjoyed both of your stays with us and your room exceeded your expectations, especially on such a special occasion. We look forward to welcoming you back for a pre-Christmas break. Kind regards, James

"Was decent but expected more for the price"

3
kevintaylor82, Old Kilpatrick, United Kingdom 10/10/2020

Stayed in an Executive King Room. On check in i was told there was an extra £50 charge that takes three days to go back on. My wife went for a back massage which was £45 for 30 minutes. She said it was pretty poor for the money. Had a drink in the bar, very decent but freezing as every door was open. Room was nice with great views. Ate in the restaurant and thought the dinner was very good. Couldn't get in the leisure facilities cos it was busy. Overall was decent but for the cost expected more.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear kevintaylor82, First of all, thank you for taking the time to leave feedback from your recent stay with us. I am naturally disappointed to hear that on this occasion we were unable to meet your expectations. A pre authorisation is normal practice across the hotel industry, this is because it guarantees that there are funds available to pay for any charges incurred during your stay, such as the cost of room service or other amenities. I will certainly share your feedback with the teams and we hope to welcome you back again in the future. Kind regards, James

"Hit and miss"

3
Sara m, Cumbria, United Kingdom 10/10/2020

Firstly the stay set off to a bad start as we were told on check in that we could only have breakfast at 7-7.45 due to them only serving between 7-8 the following day, the second day we could have 8.45 only. Room service was not available. Getting up at 7 when away for a break is not my idea of relaxing, so we declined the breakfast but asked if a discount could be applied to our dinner rate as we were staying DBB, I was told by the receptionist she would ask the manager and ring our room. This didn't happen and set us off on a bad start really. The room was fine, albeit with some questionable stains on the chairs, we were unable to connect to WiFi the whole stay. We overlooked the outdoor jacuzzi which could be a little noisy and was perplexed to see it crowded with 8 people at a time when compared to the breakfast rules. I enjoyed my food in the restaurant but my partner didn't enjoy the chicken. There were small children screeching in the bar area. There was a fire alarm when we were there, we arrived back in the middle of it and were given no guidance. Overall what was advertised was not available. On check out the different lady on reception was fabulous. I explained a few of my issues and she immediately apologised, knocked the breakfast charges off and refunded a bottle of wine as an apology. She said this should have been done at the start. If it had it may have made all the difference to our experience. She was a credit to the hotel.

"Excellent 3 night stay with fantastic service from the staff"

5
User 09/10/2020

We booked 3 night stay dinner,bed and breakfast with my parner playing 3 rounds of golf. Firstly the staff were all very professional and friendly from reception to staff in the restaurants,spa,golf and pool area. The food was excellent at dinner my only negative comment is breakfast was cold but service was excellent. Temperature of breakfast this needs improved. The dram bar was excellent with a very friendly knowledgable barman.Waiting staff day and night were great and nothing was too much trouble.Danny at the pool was really helpful and the 2 girls who did my spa treatments,I cannot remember their names, were well trained and friendly one in particular who completed my body wrap.The fire alarm went off the first day and this was dealt by staff in a helpful way. We had a classic king room 54, we had fresh towels every day and Elemis toiletries. I have seen comments about electronic keys and the cleaner advised me not to put my key in my mobile cover as it wipes it and you need to get reception to update it again. Considering the situation with Covid, the hotel continued to provide great service with a good atmosphere.I would definitely recommend.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Marie O, First of all, thank you for taking the time to leave a glowing review from your recent stay with us. We are delighted to hear that you enjoyed many aspects of your stay from our 18 hole championship golf course, Imperia Spa and our Vista Restaurant. Very much hoping that we will be able to welcome you back again soon and if there is anything else at all that I can do for you please do not hesitate to ask. Kind regards, James

"Disappointing Overnight Stay"

3
emilybell3, Glasgow, United Kingdom 07/10/2020

I booked to stay here for Friday night with my boyfriend and was very excited as heard many good things about it. Arrived around 4/5pm and checked in with the woman at reception who was very helpful and ensured we had booked in for dinner, breakfast and a trip to the spa. She then directed us to out room and gave us our key. We had booked a junior suite so were very excited to be staying for the night. When opening the door, we were both extremely disappointed. The room was nothing like what the one online looked like. Of course, I understand that not all room are going to look exactly like the one advertised, but this was nothing like it. The bedroom, bathroom and lounge area of the suite all had completely different interiors and the room just wasn't worth the money paid for it. I was pleased with the dressing gowns and slippers wrapped up on the bed as this made you feel like they were properly cleaned. We then made our way to dinner. We sat and I ordered the chicken whilst my boyfriend ordered lamb cutlets. All looked god until he got to his last cutlet which was barely cooked and had a white line running through it, he decided not to eat it and when the waitress came to clear our table, I asked her about the lamb. She was very nice and told us it was fat but this wasn't true as the other cutlets had fat which were more of a clear colour compared, she said she would go back to the kitchen and ask. She came back and said the same so we decided to leave and go to the bar. The bar was quite quiet but I am assuming this is because it shuts at 10pm currently. At the bar, we met a couple we knew that also said they had to send their food back as it was under cooked. We took a picture of the lamb and showed to family and friends and they were appalled that the restaurant could serve us that. We went to the spa the next morning which I enjoyed. Felt very safe as the area was not overcrowded and didn't feel like we were on a strict time to arrive/leave. The breakfast was average. The waiters/waitresses had to get everything for you which was fine but I did feel bad continually pestering them when you can see them at other tables. Overall, I am quite disappointed with the hotel as I have heard so many good things from friends and family. I am not sure if I would spend the money again to give this restaurant and hotel another chance. I have reached out to the hotel by email but yet to receive a reply.

"awful experience with this hotel."

1
User 02/10/2020

Just had the most awful experience with this hotel. We booked as a treat coming to Greenock where my partner was born and brought up. The following problems started from booking in: We had confirmed a Clyde view room by e mail but there was no record of it at reception There was no hot water for a shower on arrival or in the morning. This was reported to reception and we were told that the general manager James would call out the maintenance engineer. Nothing happened. The room had not been cleaned properly and there was a ladies swim suit hygiene gusset beside the toilet. See photo attached On return to the hotel later in the day there was still only Luke warm water. We could not get through on reception phone to complain so my partner went personally to reception and asked for general manager James After a long delay James appeared and spoke to my partner in office. He had no response to our complaint and just informed me that I could move out of hotel and he would refund money. He was not listening and took the attitude “so what” He was rude and arrogant Later a maintenance engineer attended room and helped improve temperature of water. We asked him if he had been informed about the problem earlier in the day. He stated emphatically that no message had been left for him So a special and expensive stay in Greenock had been completely spoiled by the flippant attitude of this manager

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Mr McIntosh, Thank you for taking the time to share your feedback with us here on Trip Advisor. Please let me start by apologising if your wife found me to be rude or arrogant, I can assure you that was not my intention. Let me start by addressing our failings as a hotel. Finding any items left behind within the room is simply unacceptable pre Covid let alone while were living through a pandemic, I have addressed your feedback already with our Head Housekeeper. On your first morning when your wife called down at 8:15am the boilers had failed and we had contacted an engineer who had fixed the issue, again this morning the boilers had gone down for that I can only apologise. When your wife had came to reception, she stood at the front desk refusing to give her name, shouting at members of staff and in her own words "wanted to make a stand" then refused to move from the desk. Whilst holding up a queue of guests during peak check in time. She was again asked to move by our head receptionist as she was not following social distancing measures that had been put in place. When I spoke to Mrs McIntosh I unfortunately had found her in the same state of anger that the other team members had been subjected to. The main grievance was your room had not been serviced - I had asked if this was requested as per our Covid policy which is on the website, conformation email, when scanning QR code at reception and also on the the information channel on the television. The response was "I am too busy to read that". As like many other hotels we have amended our policies as part of that rooms are serviced upon request. Your wife continued to scream at the top of her voice about how unacceptable it was and that this was the worst hotel she had ever stayed in. This is at the point I offered a full refund and asked if she wished to continue her stay or would like to check out. The maid was then sent to the room and serviced your room along with the maintenance manager, you confirmed at that point you had hot water for a shower. I believe that is the point where you mentioned to the maintenance manger you would be writing this review. You also spoke to my colleague Farooq last night who had made a deduction to your bill as a result of the boilers going down. We value your feedback and I can only apologise that we did not live up to your expectations on this occasion. Kind Regards, James

"Weekend away for two"

4
User 02/10/2020

The location of the hotel and the golf course is breathtaking - beautiful scenery. Upon arrival we were told of £50 deposit per night - this wasn't mentioned in the booking policy. It then takes 3-5 days to deposit your money back into your account. The hotel room was good in overall - few little issues worth mentioning: bathroom was quite dated in comparison to the rest of the room, floor tiles were dated, no air con or proper air ventilation, resulting in humid air and condensation on the windows. Heating also wasn't up to par! Pool & Spa are were amazing! The outdoor hot tub really makes up for everything else! We decided not to eat in the VISTA restaurant, but there is plenty of other restaurants in the neighboring area with a menu for all taste buds. Breakfast was ok, cooked breakfast wasn't exactly hot, but you don't really pay attention to it when you're having your breakfast overseeing the golf course. All amenities were thouroughly cleaned, due to COVID you had to book everything (breakfast, dinner, spa, etc.) however, it made our stay more organized. I will be back, but certainly would be looking for an offer on upgraded room since the classic/standards rooms are forgotten about in favour of higher spec rooms.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Meg, Thank you for taking the time to provide us feedback here on Trip Advisor. I am glad that you found the location to be breath taking. On your conformation email at it does state that a £50 pre authorisation will be taken per room per night sorry if this caused you any inconvenience. The classic bedrooms are on programme for a facelift as they were the first ones refurbished by the owners in 2015, during your stay we could have provided you with a fan or additional heaters, we have had a challenge with the boilers at the moment however we are working on a swift resolution to this. Our new outdoor spa pool is proving to be very popular with our guests, delighted you managed to use the facilities. I have passed your feedback on to our Head Chef who would like to personally apologies for the lukewarm breakfast. Delighted that you found the hotel to be clean and organised, when you choose to return please contact us directly for the best available rates. We look forward to welcoming you in the near future. Kind Regards, James

"Basic things seem to be lacking"

3
KMM175, Johnstone, United Kingdom 30/09/2020

Although the hotel and the rooms were beautiful, a few simple things let the whole experience down. The first night, our whole group was stuck outside of our rooms (3 rooms) due to the key card system not working and so we had to get the kind staff in the restaurant to let us into our room. There was no help from reception to get this problem sorted out, and having gone back and looked at previous reviews, this problem has been occurring for months. Instead of the problem being sorted, we were just told to not leave the room once we were in as we would just be locked out again which was just very impractical. I had to be up and ready early in the morning and so I was thrilled to find out there was no hot water coming from the shower or the sink. Unfortunately time was stretched and so I had to enjoy a nice ice cold shower. For the amount paid for a room, I would expect to be able to securely get in and out of my room and have hot running water. Aside from that, the lovely welcoming touches upon entry to the room and the fantastic breakfast made up for the overall experience.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear KMM175, Thank you for taking the time to share your feedback with us here on Trip Advisor. Please accept my apologies if you had an issue with your room key, our new room key machine had been here past few weeks and we have not had any issues with it. It sounds like your door maybe needed re-programmed, I will check this has been carried out with our maintenance team. I apologise once more if there was an issue with the hot water during your stay. I can assure you this is not normal practice here at Gleddoch and I do hope to get the opportunity to welcome you back to Gleddoch in the near future. Kind regards, James

"Best overnight stay and spa we've ever had!!"

5
LinziKennedy, Glasgow, United Kingdom 28/09/2020

Myself and my partner came on Saturday for an overnight stay and we can honestly say that it was the best few days we've ever had! Entering reception we were greeted by Kelly with a lovely warm welcome. She explained how everything worked and booked us in for dinner and breakfast. Upon entering our room we were blown away by the stunning views and complimentary champagne and chocolates. We had our own robes and slippers laid out, plus toiletries in the bathroom. We were booked into the pool at 4pm, Derek showed us around and made sure we were accommodated to and made us feel so welcome. Our dinner table was booked for 7pm and Farooq couldn't of been any kinder, he explained the menu and made sure everything was perfect with our meal. Our server Lisa was so lovely and the service was so quick! The food was absolutely spectacular, we had no faults at all and the cocktails were even better! We headed to the dram bar and Brian made us beautiful drinks and made sure we were never empty handed. The following day we headed to breakfast and it was as expected, lovely. Due to COVID, we were a bit apprehensive about using the spa facilities but it was completely spotless and Derek was constantly making sure that everyone was following the guidelines and wiping down all the surfaces. We had massages booked at 11 o'clock but headed down early to jump into the pool, the views from the jacuzzi were absolutely beautiful. We both had a full body massage and we've never had anything like it before. Our massage therapists were Lauren and Rachel, they gave us exactly what we asked for and made sure we were more than satisfied. I honestly couldn't recommend the Gleddoch hotel enough! We've already started looking to book again in the upcoming months. Thank you to every single person who assisted us and made us feel so at home, it's an experience that we'll never forget!! See you all soon, Linzi and Morgan x

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear LinziKennedy, Thank you for taking the time to leave us such a fantastic review and stating that it was the the best overnight stay and spa you have ever had. Feedback such as this is very encouraging to our team and I will personally thank them all for the exceptional service you received from all of the staff and in particular the ones mentioned. We are very lucky to have such a dedicated team here at Gleddoch and we value them all. We look forward to welcoming you back to Gleddoch in the very near future. Kind regards, James

"Beautiful location awesome experience "

5
dorisagarwal, Mumbai, India 28/09/2020

The hotel is one of the most beautiful and exceeded the expectations. The location is wonderful n the view is breathtaking but what stands out is the pool, spa and the hot stone chairs. Truly an experience to savor and remember!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear dorisagarwal, First of all, thank you for taking the time to share your review here on Trip Advisor and for awarding us 5 stars, it is greatly appreciated. We are delighted to hear that you found the hotel to be beautiful and exceed your expectations. The facilities in our Imperia Spa are truly breath-taking, and have been made exceedingly better by our new 20 seater outdoor spa pool which I must agree is an experience to savour as you sit and relax whilst looking at Dumbarton rock and the Clyde estuary. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Not a great first impression "

3
iainmacg006, Isle of Bute, United Kingdom 24/09/2020

I feel I didn't see this hotel in its best light. Obviously due to covid restrictions amenities were limited. The door card machine was broken so you had to get a member of staff to let you back in to your room each time. Wi-Fi was also non existent during the visit which was disappointing. Also because of an oversight the first room I was given had not been cleaned. Dinner was very nice and the staff were wonderful. The only issue was that the portions were ridiculously small and surprisingly expensive. I realise this is nice hotel but surely even wealthy people like value for money?

"Great Hotel Deal and Stay"

5
maling45, London, United Kingdom 24/09/2020

We booked a last minute deal with MyHotelBreak for bed and breakfast and an Executive Super King Room saving us about £50 on booking direct. Our room was great- one of the best we stayed in during our week touring Scotland. They gave us a bath tub as requested on booking. All very clean. Huge bed. We were very comfortable. We walked around the golf course and the views are well worth it. Booked the Spa and dinner with reception- no problems getting a space. The Spa was lovely- the pool an ambient temperature and the outside jacuzzi a real treat! Fantastic views- this will be a real asset to the hotel- if they could just serve champagne while you are out there it would be perfect! Dinner was nice- table-served as was breakfast with a lovely view of the sun rising over the golf course. I hope one day to be lucky enough to revisit this beautiful hotel - must remember to pack the golf clubs next time.

"Best birthday ever"

5
User 18/09/2020

I went to Gleddoch for my birthday and I new the place was going to be stunning but when I arrived I was literally speechless. Customer service at the reception was amazing. The restaurant is beautiful and the staff super professional and polite. Me and my friends got served from Farooq and he Provided the best service I experienced in a while. I'm really impressed by everyone.

"Could be better"

3
Carolyn82, Lincolnshire, UK 18/09/2020

I feel we visited at an unfortunate time when the hotel was experiencing some issues. Door keys were not working meaning you had to get a member of staff to let you in your room each time which isn't ideal. WiFi was also not working during our stay. These are basic requirements which were not met with no offer of compensation. Food was ok and service very quick. In fact all members of staff were very polite and helpful at all times. I'm glad we only stayed for 1 night though.

"Lovely staff and location but disappointing stay"

4
MommaPaige2013, Portsmouth, United Kingdom 17/09/2020

We left Gleddoch on Monday after a weeks stay with what can only be described as the politest, most hard working and friendly staff I have encountered in the many hotels I have stayed in. The golf course, restaurants and bar were immaculately kept and the social distancing and mask protocols were all very well structured and followed. The added complement of chocolates in our room gor our wedding anniversary was highly appreciated. I only have one complaint. For 7 days we have not have a door card but had to ask for access to our room every time as the card machine had broken and we had to wait for someone to open the door everytime. Given a hotel of this stature the fact that a replacement or an engineer to fix it in this time is very odd and unexplainable. On Sunday, the day before we left, along with other guests checking in, I had to queue for nearly an hour to get someone to unlock my door. This was simply not acceptable. And not once in a week of being inconvenienced by not having our own door card had we been offered any sort of compensation. A complimentary meal or breakfast would have been an adequate gesture but we had nothing. It took 3 days for someone to respond to my email to the manager which added further salt in the wounds. The hotel was beautiful, bathrooms need a little bit of attention with worn flooring and tiles coming away but nothing to ruin the bath or shower. Dram Bar is the best place to have a relaxing drink as the other bar lacks character. Brian in Dram Bar a total credit to Gleddoch. Am sad that technology let them down but even sadder that nobody acknowledged it with an offer of some kind of compensation.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear MommaPaige2013 , Thank you for taking the time to leave us a review from your recent stay with us here on Tripadvisor. I am delighted to hear that you enjoyed the majority of your stay and that you found our staff to be polite, hard working and friendly. We are lucky to have such a dedicated team here at Gleddoch and we value them all. It is unfortunate that our door entry system broke during your stay, please accept my sincere apologies for this. We contacted our supplier and asked for either an engineer or new machine immediately. We called them several times each day to try and rectify this issue to no avail. We did our best to manage the situation to avoid having to cancel guests bookings. Our new card machine has arrived and is working. We do hope to be given the opportunity to impress you once again and if you are returning to Gleddoch please contact our Guest Experience Manager paula@gleddoch.com for a complimentary room upgrade. Kind regards, James

"Wonderful find."

5
Suzanne M, Forfar, United Kingdom 11/09/2020

We booked an overnight stay here using a voucher. It was originally for my husband's birthday but had to be rescheduled due to lockdown, The hotel couldn't do enough to accommodate this. We upgraded to a Clyde view room and were so glad we did. What a view! The hotel is very well decorated and comfortable. The room (no. 25) was large and airy. The bathroom was wonderful with a huge walk in shower with a choice of shower heads - the rainfall one was superb. We had bathrobes and slippers supplied, a well stocked hospitality tray and complimentary toiletries. Dinner was included in this deal and again the choice was excellent. Food was beautifully cooked and presented. Breakfast was equally as good. Everything is table service based. The breakfast menu was extensive. I had the French toast choice - wonderful combination of honey, blueberry compote, brioche, marscapone and bacon. The staff were friendly and welcoming. When we arrived in our room, we found a lovely “birthday card” from the staff and some gorgeous chocolates, to help celebrate my husband's belated birthday. The only two problems we encountered were the fact that the electric door keys weren't working, so we had to keep waiting for someone from front of house to come to open our door for us, and a loud “party” which seemed to be happening not too far from our room. Loud music, voices etc - social distancing nil. I wish I had contacted the front desk but it was nearly 2am and I was trying hard to sleep. Just a lack of consideration for other guests. It didn't colour our stay it just annoyed us, particularly in this awful time. We loved our stay and will certainly be back. Think next time, we'll upgrade to a junior suite or four poster room. Thanks Gleddoch.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Suzanne M, We have loved reading your complimentary review from your recent stay with us here at Gleddoch. We are delighted to hear that you and your husband had an enjoyable belated birthday celebration with us. I will be sure to pass your compliments in regard to the food to our Head Chef and his team, who I am sure will find this greatly encouraging. I do apologise that our door entry system broke during your stay, we have received our replacement machine now, you will be glad to hear. We look forward to welcoming you both back to Gleddoch in the near future. Kind regards, James

"Disappointing"

3
Elaine330, Glasgow 09/09/2020

check in was a bit confusing regarding price, then was told that our room was at other end of hotel which included a few flight of stairs which you would struggle to take suitcases to, my husband had to carry both.Room we booked was executive with river views looked ok till i checked it out, very dusty and dirty in places, requested another room, we were then moved all the way back too other end of hotel to the residence area, room was very nice huge four poster bed, very comfy, large bathroom double sink and bath . Staff are varied in experience alot of new starts that should've been shadowed with someone that knows what they are doing. Swimming pool ok you book a slot was nice to have a swim. Food in the restaurant is delicious however breakfasts were always cold had to get them reheated and when they came back still not very warm . Expensive for drinks and was horrified to see them put a whisky which my husband ordered and was not the correct drink,back into bottle!! Liked the fact it was only a half hour drive away but unfortunately wont be returning

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Elaine330, Thank you for taking the time to provide us with feedback from your recent stay with us here at Gleddoch. We do advise on our booking confirmations the location of our executive bedrooms as we do appreciate that our hotel is spread across a hillside, a lot of guests prefer this location as it is close to the restaurant and Imperia Spa. Please accept my apologies if you found your room to be dusty, I am pleased to hear that we managed to rectify this by upgrading your room. I would appreciate it if you could provide us with further details regarding the whiskey to our Guest Experience Manager paula@gleddoch.com so that we may investigate this. Kind regards, James

"Brilliant getaway with great service"

5
KatieD1988, Manchester, United Kingdom 07/09/2020

We booked a junior suite for 3 nights and got an amazing deal directly on Best Westerns website. The suite was a great size and made us feel at home with a comfortable super king-size bed and really good shower/bath. The hotel staff were really nice and friendly and we received great service in the DRAM bar. On our first night we were served by Stephen who knew loads about whisky and was really accommodating. We also went to the DRAM bar for the whisky tasting (hosted by Brian) which we found really fun and informative! We booked some treatments at the spa (for the first time since lockdown) but we felt really safe and well taken care of. We had to book timeslots for the pool but as it opened on 1st September, noone else had booked it so we had it to ourselves :) It felt a bit strange wearing face masks during massage treatments but the staff were really calming and friendly. I've reviewed the VISTA restaurant separately which would have brought our score down to a 4 as it was a bit hit-and-miss (some nights it was 5 star but others it was a 2). Hope to return one day!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear KatieD1988, Thank you for taking the time to leave us a 5 star review from your recent stay in our one of our junior suites. I will certainly pass on your kind comments to our staff, especially Stephen and Brian who will be equally delighted. It is encouraging to hear that you felt really safe and taken care of having your first spa treatment since we have had to implement new covid procedures to help protect both staff and guests. We are lucky to have such a friendly, dedicated team of therapists and we value them all. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Nice hotel - not quite luxury"

4
nsd483, London, United Kingdom 04/09/2020

The staff were fantastic, the breakfast was amazing, with plenty of choice, and the dinner was very good too. Overall the hotel was very nice (especially the golf course and the spectacular views from the restaurant!). Our bedroom (standard double) was very spacious and comfortable but the bathroom really needed an update and was not in keeping with the standard of the hotel. The pool was really nice and the staff did a great job implementing a booking system for pool-use to ensure social distancing (especially impressive given we were there on the first day that pools reopened in Scotland) - however we were disappointed to find that the hot tub shown on the website is currently being refurbished so is out of use, which was not clear when we booked.

"Brilliant overnight"

5
User 02/09/2020

Just spent and overnight here with my sister and we thoroughly enjoyed our stay. Room was spotless, beds very comfortable and a very peaceful environment. We both had massages which were very relaxing. The pool had just opened up yesterday and it has a good booking system in place and is very clean. The main reason i have given 5 stars though is down to the staff. Everyone we encountered was so friendly and helpful from the restaurant to reception,the spa and bar.They are an asset to this hotel. Also recommend the steak sandwich from the nineteenth.

"Nice hotel but let down by a few things "

3
NicolaM2748, Elgin, United Kingdom 29/08/2020

We booked to stay for one night and at the time of booking the hotel had planned to open the Spa at the start of August so we had booked treatments for the Imperia Spa at 1300 prior to check in, hoping to utilise the spa facilities prior to check in at 1500. As it turns out the spa was closed until September but our treatments could still go ahead. The girls in the Imperia Spa were fabulous, like seriously they explained everything were so accommodating and the treatments were incredible. As the Spa was closed we were at a loss of what to do and we asked if we could check in early (40 minutes) but were told the rooms weren't ready and we could go to the bar. We finally checked in at approx 1505 but no information was given to us on where we were expected to wear masks etc and after walking to our room (down a corridor that stank of cigarette smoke) we arrived outside at nearly 1515 as we went to swipe into our room the door opened and out came two men not wearing masks, considering we were as guests wearing masks this shocked me that I was then entering my room where these two men had just appeared from. Now we went back to reception and mentioned this and instead of an apology it was put back on us as our fault! We were told these men were maintenance and had to check all the rooms prior to check in and because our room was the last of a corridor and we had checked in so close to check in they weren't quite finished oh and also they don't have to wear masks when in customers rooms only in the corridors!! A simple “this is who they are they should of been finished before 3 and we are sorry they weren't” would of sufficed and also I cannot explain how unsafe I felt going straight into my room where two men had been walking around checking everything with no mask/gloves on! We were booked into dinner and breakfast at the VISTA restaurant and I cannot fault the restaurant staff at all! They were very accommodating, explained all the procedures and menus and were very informative and the food we had was delicious. We also went to the dram bar where again the bartender was knowledgeable, friendly and welcoming. Unfortunately the covid rules meant the public areas of the hotel were cold because all the fire doors were open etc. During our stay we only seen about 4 other couples walking around the hotel wearing masks everyone else was either ignoring the rule or weren't aware they had to wear masks? Difficult to know because we weren't given any information to compare too. This is a shame as we stayed here to try out the hotel as a potential wedding venue and whilst overall we had a nice time we felt unsafe compared to other hotels we've recently stayed at.

"3 star service 5 star prices"

3
User 29/08/2020

The hotel itself is lovely and rooms are nice. Service is something to be improved on. A lot of the nicest parts of the hotel were closed, one bar open which we were told would be open at 5 then when we went down had a cocktail masterclass on. We had to go to the golf bar which wasn't really what we had expected, definitely not the one that's in all the lovely pictures on the website. We also had our afternoon tea here, which wasn't cheap around £67. Looking forward to a nice room service meal and when got menu was a rather posh dining menu. We then enquired and kitchen was unable to do a club sandwich, which was on their lunch menu. When ordered had a soup which can't complain about and my wife had the salmon again this was nice. I ordered chicken with potato gratin and cream spinach. A totally different chicken dish turned up, chicken and chips with a salad no sauce or gravy very dry. Did not have the energy to complain. Had a nice overnight but lacked the sparkle and silver service was hoping for.

"lovely overnight stay with Husband"

5
D2174IBmichellec, Glasgow, United Kingdom 25/08/2020

We stayed at the hotel for our second time and again had a lovely stay. Our room was stunning and the bed was so comfy I didn't want to leave! We had some food at the hotel which was also very nice. The staff are so friendly and helpful. I can't wait to stay again!

"Beautiful hotel in picturesque setting with lovely friendly staff "

5
deebeeceeUk, Doncaster, United Kingdom 24/08/2020

Absolutely loved our 3 night stay. Beautiful hotel in a lovely picturesque setting looking over the Clyde. Worth booking an executive room with a river view toward Dumbarton Castle. The staff were all so friendly, particularly enjoyed our evening drinks in the bar with Brian who is really knowledgeable and friendly, great fun trying new gins and whiskies on his recommendations. We didn't eat breakfast but tried the Vista Restaurant on our first night and we were so pleasantly surprised by the menu and quality of the fresh fish and lamb we ate there every evening, good value, great views over the golf course and the Restaurant staff, particularly Lisa were delightful. We have to say this is one of the nicest and friendliest hotels we have ever stayed at (we travel alot throughout Europe) and definitely plan to return

"Food good but all else average"

2
jimhaggarty1, Scotland, United Kingdom 24/08/2020

Having arrived on a Saturday afternoon for a special night away with my wife I asked the receptionist the directions to the hotel bar. She informed me the actual hotel bar (with the nice sunny terrace outside ) was CLOSED due to the ONLY barman carrying out a Gin training course for paying customers, This went on from 15:00 - 18:00. We were told we could use the golf course bar and walk back and forward with our drinks. I understand its another way of the hotel generating extra income but surely a bar man would be kept available for PAYING hotel clients at all times, ie employ some else. Wifi was non existent and when I enquired to reception they said it was having problems. Not a good experience and would not use again.

"Enjoyable! "

4
simon141103, Fife, United Kingdom 24/08/2020

Stayed for one night in one of the junior suites. The room was clean and very large. I would say it's starting to look a little tired as some of the furniture is scuffed and carpet needs a deep clean as it's a little grubby. Still nice though. We dined in the Kilpatrick suite as we had our dog with us and I must say the food was delicious. The servers were superb and fussed over us and the dog. After dinner we headed down to the Dram Bar and had a lovely evening chatting to other guests. Brian the barman was a lovely guy and an asset to this hotel. Gave us some interesting advice about what whiskeys to try. He really was lovely guy. We thoroughly enjoyed our stay and the staff really are exceptional. I would definitely return and hopefully for longer next time

"Fabulous stay !"

5
User 19/08/2020

Absolutely would highly recommend this hotel if you are looking for somewhere that is dog friendly. Beautiful hotel set in stunning surroundings with plenty to do. All staff from reception to cleaners and restaurants staff are so friendly and accommodating, as were all the locals we got chatting with. We did bed and breakfast (which is lovely) for 3 nights. Very reasonable in price for such a high standard hotel. Felt very safe in relation to COVID-19 as the staff were doing everything safely within the guidlines set by the government, without it feeling to strict and robotic. Around an hours drive to Ben Lomand which was one of the reasons we came....fabulous stay and will definitely be coming back. Mr & Mrs Lang & Óle and Lyla the French Bulldogs would like to say thank you to all the staff at Gleddoch.

"Amazing Service"

5
JenniGoo, London, United Kingdom 16/08/2020

I went to the Gleddoch for a family wedding. The venue is beautiful, the views are stunning and the rooms are spacious and really comfortable. However what really made an impression was the staff. They were so generous with their time, and made every effort to make sure that the Bride & Groom had the most amazing day (despite Covid-19 massively reducing numbers). Nothing was too much trouble and their efforts made the day go without a hitch. Their efforts were absolutely appreciated - thank you!

"Wonderful - Simply the Best"

5
User 13/08/2020

This was a surprise trip for a very special occasion. The staff were wonderfully accommodating and made a number of arrangements that I simply did not think possible during the current crisis. I was genuinely surprised at the range of catering options for both the evening dinner and breakfast menus. The food was exceptional. I think people need to remember that these are unprecedented times. To have had the opportunity to sit in a jacuzzi, whilst sipping on Prosecco, when it looked almost impossible only a few days before, is something that I will forever be grateful to the staff for.

"Eat out to help out"

1
Maureen S, Glasgow, United Kingdom 12/08/2020

We felt completely conned as we booked a table for 6PM.on Monday 10th August after seeing that Gleddoch House had signed up for Eat out to Help out but when we arrived and tried to confirm discount we were informed it did not apply in the evening..The government web page clearly says that discount applies ALL day and no where did the hotel indicate their afternoon only policy.Staff were indifferent and no other explanation was given . Very disappointing.

"Lovely weekend"

4
User 11/08/2020

Had a lovely stay for a birthday celebration. We ate at the restaurant for dinner and despite the covid situation there Was plenty to choose from on the menu. Food was great. Staff were all very friendly and welcoming.

"Amazing views"

4
Andrew R, London, United Kingdom 10/08/2020

The hotel offers fabulous views from some of the rooms and the restaurant. We stayed in The Residence which had great views sunset and sunrise as well as the river. The internet is below standard and is the breakfast which is why I have rated 4 otherwise the rating would be 4.5. Vista restaurant offers an amazing dinner.

"Great golf day with friends "

5
crobertson84, Alexandria, United Kingdom 09/08/2020

We had a great day at Gleddoch House playing the course. If your looking for a challenging and enjoyable day out, defo worth a trip. They have buggies and carts to hire. Staff were friendly and helpful and the drinks went down well afterwards! We are already booked to go back next month and are looking into a membership since we aren't too far way. Great course

"Not what we expected"

3
pam19552018, Glasgow, United Kingdom 06/08/2020

My partner and I were on a deal to celebrate an anniversary. While taking into account the Covid situation we still had hopes of a lovely visit. Our room was fine with a Clyde view as requested. Our main annoyance was the restaurant which felt more like a cafe and,indeed, we wondered if we were in the right place. The furniture was utility and the noise from the bar area was dreadful with crockery being banged about and the constant thumps of coffee grounds being knocked out. The food was very highly priced and having ordered what was supposed to be cheesecake turned out to be a glob of creamy substance on top of loose crumbed seeds or similar. When a waitress asked if all was ok I told her it was not what I call cheesecake she simply repeated the description from the menu. On checking out, quite a group of others gathered to do the same and waited a very long time before a flustered receptionist appeared yelling "who's next" supermarket style. A lovely building and spectacular views but we will not be in a hurry to return.

"Hit and miss"

2
pmccar13, Glasgow, United Kingdom 05/08/2020

Stayed here 5/6 times throughout the years. Generally over priced but people know that before booking. Price is heavy reliant upon location and pool facility. Most recent stay was disappointing. Pool advertised as reopening didn't proceed as planned. For me this is why I would pay over £100 a night. Whilst government guidelines have changed around covid unfortunately their rates have not nor acknowledged this in what they are actually offering - a room and a meal. Weather was terrible so couldn't play golf or walk the grounds. Rooms are hit and miss - some have been upgraded others have not. The shower we had was typical of a £20 a night b&b. Room 36. Hence its 4 stars/price is hugely reliant on location and facilities. Showers in other rooms are good though. Wifi was sketchy and had to use own data - first time I've noticed. Dog friendly and boy you can smell it as you walk through the corridors. Good selling point for dog owners but for everyone else not so much. Put me off tbh and will go elsewhere next time. Also leaving windows open 24/7 to mitigate this is a fire hazard on an escape route. Food - dinner menu is very limited but was really good. Covid has improved breakfast as it's made to order/served hot. They should keep this the same as opposed to buffet in future. Bar prices high as you would expect. The fire alarm (false alarm) went off through the night and disrupted 2 hours of sleep. Given it's a one night stay the hotel must have some kind of compensation for this. They don't. We literally packed and almost just drove home as the fault continued and alarm continued long after the fire service left. It's easy to blame other people but the hotel can do more to avoid false alarms and noted in another review. They also only have one night porter. The guy handled it reasonably well however the hotel need to review this considering how many rooms there are and what's expected of this guy. What if people needed assistance? The fire escape opposite room 36 has no lighting and leads to a dead end. Granted if the building was on fire and this was the only way out I would use it but work is needed to the door, access pathway and lighting to make this safe. Payment process was messy. Already paid the room a few weeks prior but they asked for it to be paid again and couldn't tell I had already paid. If I hadn't raised this I would have had to spend more time getting money back the next day. Hotel is also part of the eat out scheme due to covid but staff didn't know about it or at least make it practicable. Ended up giving the discount for 1 person rather than 2 but for the sake of a tenner I couldn't be bothered trying to correct them again in a busy check out area. On this occasion very poor.

"Thoroughly disappointed"

2
seanmA1188KP, London, United Kingdom 05/08/2020

After months of lockdown, my partner and I booked a one night stay with dinner and breakfast included. The first issue to the stay couldn't participle be helped but definitely could have been handled better. At 01:00am the fire alarm went off and we all gathered outside in the closest car park but from there we had no acknowledgement from any staff for an hour. No member of staff checked on our welfare, provided us with space blankets and also didn't clear the building as people slowly spilled out the doors for 30 minutes. From here, at 01:55 a member of staff informed us that we could return to our rooms despite the fact they hadn't managed to turn out alarms off.. the decision of staying in the cold or sitting in our room with a loud alarm wasn't a choice that I preferred to make at 2am. Moreover, upon arrival we were told about the lack of breakfast spaces and the only slot was 8am which again was disappointing. Finally, after checking out it was quite a shock to see £220 removed from my bank account delisted being fully aware that the stay and extras were paid prior to the stay. This is a small issue but very frustrating after the evening we had at the hotel and impacted our one night stay at the hotel.

"Change isn't aways for the best..."

3
242colino, Birmingham, United Kingdom 01/08/2020

We have been travelling to the Gleddoch for years and have always found it to be a fantastic hotel. Set in magnificent grounds with all the facilities you need to hand. This was our first trip since lockdown stopped, and we were really looking forward to the break which was much needed. COVID aside (which was observed impeccably) the hotel has changed. It seems cold and has lost the charm which it had before. The staff were fantastic (especially Farouq?) who headed up the restaurant with charm and character. However whilst the staff around him were polite and enthusiastic. they lacked experience. Would we go back? Of course and we will no doubt, but it won't be top of the list anymore like it always was.

"Excellent Hotel & Customer Service!"

5
Mackenzie012_, Glasgow, United Kingdom 01/08/2020

I had the pleasure of staying at this hotel at the beginning of August 2020 and I feel inclined to write a review about how fantastic this stay actually was. I would personally like to highlight the fantastic standard of customer service which we received from the young girl Kelly, who was working on the reception the night of our stay. Kelly done an outstanding job in helping us find a good deal which was perfectly suited to our party. She was extremely friendly and very well suited to her role within the hotel. Furthermore, She was very knowledgeable and was easily able to help us out with any questions which we had for her, whilst at the same time maintaining a consistent level of an approachable, comforting and joyful personality. I would say she is an absolute credit to the Gleddoch Hotel. I would further like to outline how we received even more great customer service from the man who took over from Kelly, whilst on the night shift. Duncan, was also fantastic and helped us out with many great tips for getting the best experience out of our stay. All round, fantastic service! The rooms were immaculate and the hotel possessed a highly luxurious nature. I would like to thank the staff at the hotel for making our stay the best it could possibly be. Kelly and Duncan are both a great asset to the team! I will most definitely stay at this hotel again in the future! Mackenzie McDougall

"Family break"

3
User 29/07/2020

We booked the hotel due to the kids activities and an advertisement on their fb page and website announcing the swimming pool was opening on the 27th of July. On check in we were told the pool was no longer opening. We would not have booked this date if the pool was not open so this was a massive let down! Room was lovely and clean, most of the staff were friendly and helpful. Dinner was amazing but breakfast could have been better organised. The restaurant is suppose to be a 1m zone this was not the case, the tables may be 1m apart but once we sat down we were back to back with people which is totally irresponsible! The first night we were kept awake until 1am due to the noise of the guests next door. I called reception but the noise continued! The kids really enjoyed the cupcake decorating and archery and the staff doing the activities were brilliant but that was it, we had to leave the hotel to find something else to do! Unfortunately this break was a waste of time and money due to the pool being closed.

"Horrible"

1
User 27/07/2020

The room was lovely nice big bed. Bottom of the beds were covered in fur though so wasn't cleaned properly. We requested a room with a bath which we never got. I had been mailing the hotel for a couple weeks before our stay and we were told that all the activities were available so when I called to book them I was told they were unavailable it was only kids activities on by then it was too late to cancel the booking. We had to constantly call the reception which was never answered considering it was supposed to be manned 24 hours a day. I booked this for my birthday feel really let down by the place. Wouldn't recommend it and would definitely not be going back.

"Excellent"

5
User 21/07/2020

First trip out during covid - staff well prepared and friendly, the room was amazing, breakfast / drinks were great - overall an exceptional experience!! If you have not stayed here then I highly recommend it - one of the best hotels in Scotland that I've stayed in

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear akashsH5371XV, It is very encouraging for our entire team to receive such great feedback, especially as we are trying our best to adapt to the new restrictions and guidelines whilst still trying to provide a high standard of service. We are delighted to hear that Gleddoch is "one of the best hotels in Scotland that you have stayed in". We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Maids 'lost' our new swimwear"

2
User 06/05/2020

Had an over night stay with my friend, the spa was nice (although people hogged the outdoor jacuzzi & beds). The staff in the restaurant & smaller bar near the main entrance were great & so nice/helpful. The room itself was also nice but our whole experience was ruined by the fact that the next morning we accidentally left our new swimwear in the bathroom of our room (100% where we left them as still a bit damp so said we will grab as leaving) we even passed the young girls cleaning the rooms a few doors down from us as we left. Soon as we got home around 20 minutes later we realised we forgot them so drove back as they were new & expensive. The front desk staff were nice & tried to contact the girls who cleaned the room & checked themselves but said the girls 'didn't see anything'. You couldn't miss two, bright costumes lying on the bathroom floor. We were told to call again the next day which we did but the hotel said nothing had been handed in, no compensation was offered. Wouldn't trust staying again after what we paid.

"Great Hotel"

5
dRowb, Birmingham, United Kingdom 28/04/2020

Really nice rooms, with comfortable beds and decent bathrooms. There is a small but decent gym and good sized swimming pool. Restaurant is quite pricey, however there is a lively sports bar. Main asset is the staff who are friendly and efficient without exception.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear dRowb, Thank you for taking the time to leave a glowing 5 star review of your stay with us. We are lucky to have such a dedicated team of staff here at Gleddoch and I will make sure they all get to hear your positive feedback. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"I will be back!"

5
Seamus60, Argyll and Bute, United Kingdom 19/03/2020

What a lovely place this is! My three friends and I had a weekend there and thoroughly enjoyed it. We had a large twin room (two double beds) and a Junior suite, which had seating enough for the four of us to have pre dinner drinks. The staff were very helpful and friendly, even when under the beginnings of the stresses related to the Coronavirus crisis. The dining room on the first morning was in a bit of disarray but it was fine the next day as they got into a different routine of not having self service. The evening meals were lovely on both occasions; my friend, who doesn't eat meat had enough options to keep her happy. We had our spa treatments - all lovely - and thoroughly enjoyed the pool, steam room etc. although I understand that for the time being these may not be available to guests. We had a lovely view over the Clyde across to Dumbarton from both rooms.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Seamus60, Thank you for taking the time to leave us a glowing review from your recent stay with us. This feedback is greatly encouraging for our team, especially during such a difficult time. We are pleased to hear that you enjoyed your meals in our Vista Restaurant and treatments in our Imperia Spa. We hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Bunch of robbers !"

1
johnsP8826WO, Newcastle upon Tyne, United Kingdom 18/03/2020

Took full payment , withdrew Spa treatments , along with the Sauna , Steam Room and Jacuzzi , which I appreciate were Government guidelines due to the Corona Virus , Tried to explain we only booked because of our treatments and the Spa facilities and if we had known they were going to be withdrawn we wouldn't have booked . Spoke to the duty manager who couldn't give a toss , his attitude was very unprofessional without any empathy for our situation , I was basically told you're not getting your money back under any circumstances with a very cold attitude . Stayed in many places all over the world and this has to be the worst customer service I have encountered AVOID AVOID AVOID AT ALL COSTS !!!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear johnsP8826WO, Thank you for taking the time to leave us a review from your recent stay with us. Our guests health and safety is our upmost priority and we are following government guidelines on this to ensure we do our part on minimising the spread of the Caronavirus. If you have booked a non amendable non refundable rate we would have offered to reschedule this unfortunately given the circumstances we cannot extend this for an indefinite period of time. Our team like many other are dealing with high volumes of calls of a similar nature, once Covid-19 has ran its course absolutely we would be happy to reschedule any treatments you had pre booked. Kind Regards, James Anderson

"Guest Experience"

5
User 18/03/2020

This is a beautiful hotel with amazing rooms and views. Lovely staff and lovely place to relax. Highly rated. The spa was lovely and the indoor pool was much larger than your average hotel pool. My room was very large with multiple comfortable chairs and a large sofa so lots of room to stretch and relax!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear denisegraham2020, Thank you for taking the time to leave us a glowing 5 star review from your recent stay with us. We have been delighted to hear that you had a lovely relaxing stay with us. We hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Great stay"

5
User 10/03/2020

Stayed here for a romantic getaway with my partner and had a wonderful stay. The treatments were brilliant and breakfast was good also. We had a suite and it was beautifully decorated but the best part was the wonderful view (and the Tunnocks bars in the tea tray. The only negative was that staff were miserable at breakfast and it was a quiet one so they should have made more of an effort with guests.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lalalakes, First of all, thank you for taking the time to leave us a glowing 5 star review from your recent stay with us. We are delighted to hear that you had a wonderful stay and that you enjoyed your treatments in our Imperia Spa. Please accept my sincere apologies if you felt the staff where miserable at breakfast, I will certainly discuss this with the team. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Wouldn't return "

2
Tracey0477, Glasgow, United Kingdom 03/03/2020

First off the rooms were poorly decorated. Then the “ luxury spa “ is more like a council swimming pool. Paid for a spa experience but couldn't hear ourselves think with the kids swimming lessons going on. Food was lovely and the bar tender in the Dram bar saved the night as he was very knowledgeable and entertaining. Great asset to the hotel but afraid not enough to entice us back. Wouldn't be tempted even by an offer. Definitely better places to go spend your money

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Tracey0477, Thank you for taking the time to provide us with feedback from your recent stay with us. Most guests compliment us on our decor and our Imperia Spa, however this is personal preference. We are a family friendly hotel and do hotel swimming lessons for a short period two days per week. I am pleased to hear that you enjoyed our food and the service you received in our Dram Bar. We hope that you will return to Gleddoch and give us another opportunity to impress you. Kind regards, James

"Excellent hotel"

5
Valerie G, Glasgow, United Kingdom 03/03/2020

Had a fantastic overnight stay here. Food was of a great standard breakfast a great buffet with options of freshly made eggs and other add ons , service faultless nothing was a bother. Room was great with a huge bed and bonus of a nespresso machine

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Valerie G, Thank you for your glowing review from your recent stay with us. We are delighted to hear that you enjoyed many aspects of your stay and we hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Wont be back"

1
User 29/02/2020

Me & my partner were recommended to come here, we did for our valentine's and were looking for potentially wedding venue but very disappointed, firstly the receptionist had given me another perons room until I noticed it wasnt my name, we arrived at our room which was lovely but not clean, very dusty and empty beer bottle in our wardrobe. We went for dinner which was very limited and to be told only 2 cocktails on, bar staff not accommodating at all. Then after we had paid £10 each for breakfast it was very cold, seen staff refilling hot food on top of the old food. Wanted to check out after a just a few hours but paid alot of money to just waste. Cant say I'll be returning.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Nicole C, I am naturally saddened to read your review here on Trip Advisor as I can assure you this is not normal practice here at Gleddoch and had we been made aware of these points at the time we would have rectified these for you. We do have two new receptionists who are still undergoing training, please accept my apologies for the error that was made. I apologise once again that there was a beer bottle in your wardrobe, this is unacceptable and will be investigated further. I do hope that you return to Gleddoch in the future and give us another opportunity to impress you. Kind regards, James

"Bad to worse"

1
User 26/02/2020

My boyfriend and I stayed here on 14th February. First of all we booked in for a couples massage 6 weeks in advance as it was Valentine's Day, we received a phone call the night before our arrival to tell us they had double booked us so we had no other choice but to have them in separate rooms. After our massages we then headed for dinner, ordered drinks and dinner at the bar, 50 mins later a waitress came over and apologised saying she forgot to put our request through to the kitchen so she was doing it straight away and apologised by giving us a round of drinks on the house which was kind of her. Roughly half an hour later our starter still hadn't arrived and then the fire alarm had went off! We had to wait outside for about 10 minutes in the pouring rain and then staff had moved us over to a portable cabin thankfully enough! After carrying out appropriate checks there was no fire and half an hour later we were allowed back into restaurant. Continued to wait another 20 minutes for our starter we gave them the benefit of the doubt due to fire alarm! After starters we waited about another hour for our mains to come out! People who were in after us were getting served before us and by the time it arrived we were both past the hunger stage! The next morning we went down for breakfast hoping for a different experience and it just went from bad to worse. The food was cold and it had been lying out for some time! My boyfriend ordered poached eggs which came out splattered all over the plate! We decided we had enough and just wanted to leave! Headed to reception to check out and the receptionist asked how our stay was and we said very disappointing! She took us into the lounge and we described what had happened and she acted very shocked and apologetic and said she would make it up to us by sending us an email with a complimentary stay to make up for a bad experience! I also left my necklace in the hotel next to the bed and there is no sign of it either! Nearly 2 weeks later and phoning the hotel 5 times we still have not received this email or any word back from housekeeping regarding the necklace! I had booked this hotel because of the outdoor spa which was also closed for renovation which we never knew about until we got to the hotel! Utterly disgusted at the service from this hotel and will not be back!

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kbennett101217, First of all, thank you for taking the time to provide us with feedback from your recent stay with us. I have spoke with our spa manager and I believe that due to one of the therapists being sick, some appointment times had to be moved around and this led to the couples room being unavailable for your appointment. Please accept my apologies that there was a mix up with your order, although I am glad to hear that the staff rectified this and gave you a complimentary round of drinks. For the health and safety of all of our guests, we must take action and evacuate the hotel no matter what the weather. In regard to your voucher, please contact Paula, our Guest Experience Manager at paula@gleddoch.com who will investigate this matter for you. We do hope that you will give us the opportunity to restore your faith. Kind regards, James

"The standard of the rooms are of very high quality and comfort."

5
User 26/02/2020

Myself and my wife stay at Gleddoch often and for many reasons; Very Helpful staff High quality rooms and relaxing facilities Great food Accessible Beautiful grounds The list goes on... I would encourage everyone and anyone who hasn't visited to do so.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear FrankSweeney90, To read such a glowing review from a valued returning guest is very encouraging for the team here at Gleddoch and we thank you for taking the time to share your experience. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Great stay at Gleddoch!!"

5
stephen_mcnamee, Glasgow, United Kingdom 24/02/2020

Visited Gleddoch House on Saturday to attend a wedding and left impressed at the venue and the service. We stayed in one of the suites and it was a wonderfully set out room. The leisure facilities are top class and we enjoyed our breakfast also. I will certainly be back.

"Came up short "

3
TouringScotsGirl, Ayr 23/02/2020

Myself and two friends decided to treat ourselves to some rest and relaxation at the hotel and spa for an overnighter. We arrived at 1130am on a wet windy Saturday and asked if our room was available in the off-chance to check in, obviously the room wasn't ready and we asked to leave our suitcases which wasn't a problem but I was told that as we hadn't checked in there would be a charge added for using the spa facilities??!! Never heard such nonsense in all my life! I've done this many many times at different hotels and spas! I chose to ignore this ludicrous statement, we left our cases and went off to the spa. Denise who met us at the spa was lovely, we explained we hadn't actually been able to check in and this want a problem, she got us a locker, robe and flip flops and when we asked if there was any slots for 30 min treatments, 2 of the 3 of us were accommodated. Treatments were lovely and the spa wasn't overly busy. The lovely tiled hot beds were gorgeous! We went to the restaurant next to the spa for our prebooked afternoon tea only to find the reservation hadn't been put on their system and therefore not booked! however, thankfully we were seated and it didn't appear to be a problem. It was very nice aswell. We wanted to charge this onto the room but didn't have a room number so we had to suggest that the restaurant contact reception to obtain this and then we found out our room number which then helped for us to add the spa treatment costs onto our room also! Went back to reception now being 430pm and got room key and to properly check in. No info provided ie WiFi, breakfasts etc. We even had to ask how we got to our room....the place is like a warren of corridors. Room was well equipped with everything we needed, nice to have the Elemis toiletries and a wee caramel wafer. Our dinner reservation was at 730pm, on arrival at the restaurant again they had no record of our reservation! Thankfully as most guests were attending a wedding at the hotel the restaurant was not at capacity and the Yorkshire gentleman who attended us said he would arrange a table. I suggested while he do this we would go to the bar area next door and he could possibly advise us when the table was ready, we didn't want to hang around the door to the restaurant but he should definitely have suggested this and not me! We ate off the market menu and it was ok, good quality and pleasant, the Yorkshire gentleman eventually cracked a smile when we had a laugh with him! Maybe he should remember first impressions are lasting impressions. We had a drink in the bar next to the reception as there was no atmosphere or great drinks selection in the Nineteen bar. One young barman was under extreme pressure as a whole load of the guests attending the wedding had chosen to use this bar, no normal coke, no lemonade, no wine glasses and a long long wait for service meant we had one drink and called it a night. Breakfast was a buffet affair and decent enough but to add a surcharge small menu for things like pancakes and eggs benedict is a bit of a cheek to be fair, lots of other places don't do this anymore, could name them but not the point of this review. Everyone appeared to be provided with a small snack bag on leaving the hotel at check out, a bottle of water, bag or crisps and shortbread contained within it, a nice touch. Some fairly basic things could have made our stay more special but I'm not sure they are bothered, I mentioned the failure of the restaurant reservations and I don't think this was important to them, but for us it could otherwise have been a real disaster! PS we were not charged for using the spa before officially checking in!

"Great vaule"

5
User 22/02/2020

Beautiful hotel great deal for money all the staff are very friendly will do what they can to help u would definitely recommended the Dram bar with Bryan he makes amazing cocktails looks after you. Make sure you catch the pool last entrance is 21:15 over all great

"Really disappointed"

2
LeonaaM, Glasgow, United Kingdom 18/02/2020

Booked DBB here for Valentines, on Friday 14th February, with my partner and we were so excited to stay here after seeing lovely pictures online - especially that the hotel had an outdoor hot tub! However, looking back on our stay there were so many little problems that have overall made our experience really disappointing... On arrival, we were greeted by a friendly member of staff at reception - didn't catch his name but a young man - who explained where our room was, what times breakfast was, where the restaurant for our dinner was etc. Answered our questions too. We then went to find our room, parking right outside the block was great, but when walking into the building there were cleaners equipment and bin bags dotted around the halls. We then asked a member of staff to point us in the direction of our room, who took us back down the stairs and told us to head towards the restaurant. We then saw another member of staff go then told us to go back to where we had first went and our room was there so we had to walk back to the other side of the building. When we got to our room it was a lovely renovated room, massive bed and lovely bathroom! There were Elemis toiletries which was great. We had a plate of chocolates and a card which both said “Happy Birthday” on them which it wasn't either of our birthdays so this was a bit confusing! I noticed we were given a pencil with no lead in it to use for ticking off on our breakfast menu, so we had to phone reception for a pen. Staff were so nice the full time we were here. Only downfall to the room was that all of our drawers handles were so loose and shaking as if they were going to fall off if you pulled them too hard!!! We then went to the spa after unpacking, which had lovely changing rooms and a nice big seating area with great views. I was so so so disappointed to see that there was a sign saying that the outdoor hot tub was being refurbished. The hotel never once mentioned this when I booked, nor told me before arrival or on arrival. I think that's really bad for a hotel to not notify a customer, especially when this is a feature the hotel highlights online and on social media this is what a customer see's first about the hotel when others post reviews & pictures of this hotel saying there's an outdoor hot tub!!! Shocking!! Additionally, the steam room was out of service too. I mean... this was a busy evening so many couples? I was not happy. I'm the evening as we waited for our dinner reservation, the fire alarm went off around 6:50pm. Now, we all evacuated and stood outside the building block however I didn't see any member of staff at our fire exit to direct customers. When the fire alarm stopped, customers all went back inside. No staff member present at this point once again. After 15 mins, we called reception about something to then be told that all customers should actually be outside the building as the fire brigade hadn't actually arrived!!! Looked out our window to see about 4 people standing in the pouring rain looking confused. Really badly dealt with. Our dinner was okay, nothing special, staff were lovely, steak was over cooked. I ordered muscles to start & half of the muscles were closed shut, which I couldn't then eat... The highlight of our overnight was actually a member of staff, , that made us forget about all the downfalls. He was so chatty and made sure we had everything we needed at dinner, helped answer questions and checked up on us. He is a credit to your team honestly I would have said the full experience was pretty bad if it wasn't for him!!! Overall, I would not be going back with the price I had paid for the food to be so average and no access to the hot tub or steam room - with no prior notification to these being out of service!! Expected big things and this was totally the opposite... Also know a couple who stayed over the following evening and they had a fire alarm in the evening too and had to go outside without any staff members directing people again.

"Mr j staines"

4
User 17/02/2020

I have stayed in the gelddoch a few times always get great service and a every warm welcome from the staff,,, the rooms are alway lovely and spotless but I have notice the housekeeping staff Staines are always rushing about trying to get rooms done in time I have also over heard a housekeeping manager moaning and swearing at a member off the housekeeping staff there wasn't any need for that person too be spoken too like that......

"Overnight stay"

4
SteveWa58, Glasgow, United Kingdom 17/02/2020

Was given a voucher for DB&B for Christmas. Firstly there was major renovation work taking place at time of visit and it was a pain. However our room was a renovated room and it was lovely. Bed was large and comfy and the bathroom had a walk-in in shower which was brilliant. The dinner menu was small but I had no problem picking my meal. You could eat of the a la cart menu with the price of the set menu deducted of the bill which I thought was very good. Both meals were very good. My wife had the roast poussin and I had the lamb. The spa area is large and the pool is excellent and you can get a good swim. The outdoor hot tub was being renewed so couldn't be used. We were unlucky with the weather but on a good day the view north will be spectacular. I will go back but I will wait till all the renovation work is complete.

"A gem of a hotel, only seconds away from home! "

5
alw0298, Clydebank, United Kingdom 13/02/2020

My partner and I stayed at this hotel as an overnight treat for my birthday, & we took advantage of the “Itison” offer of the dinner, bed and breakfast deal with free cocktail on arrival, use of leisure facilities staying in an ‘executive room'. Upon approach to the hotel we were extremely pleased; the roads into the hotel are stunning and clearly signposted too for new clientele, the grounds are extremely well-kept & very appealing & the car parks are large too for the amount of customers! Once arriving at reception we were very impressed with our service from the receptionist; we didn't catch the ladies name, however she was extremely welcoming, conversational & informative on all things to do with the hotel amenities & times/what was included in our stay/where all the facilities were placed & how to reach our room which was in an outbuilding! The woman even recommended to us to take our car up to save us walking in the wintery weather as there were quite a few stairs to get up which was very kind of her! We were looking forward to our stay as the first impression couldn't have been any better or personal than it was made to be. As we entered our bedroom we were very impressed with the room. Parking directly outside the building doors, & on the ground floor made it very accessible. Our room was massive, but very classy & cosy! The TV was a brilliant size, the bed was a large size, the bathroom had a lovely power shower, & the room even involved a pod coffee machine which was brilliant for coffee lovers like myself! The robes, & slipper access is a great wee bonus too. As it was my birthday, my partner requested in an email for any special birthday touches/if the hotel provided that - we didn't receive a response - but when we entered our room it was lovely to see the ‘happy birthday' banners on the walls & the balloons spread around the bed etc. We thank the hotel for their special little touches! As explained dinner was included in the room price, & we had a lovely 3-course meal in the hotel! The staff couldn't have been any lovelier, attentive or naturally friendly & polite too. We enjoyed the pre-prepared menu for room rate BUT also had the option to chose from the A-La-Cartè & pay the extra - we appreciated this offer! The only issue we had was the time between meals etc. We ordered our drinks & had to reiterate to the waitress that we were still waiting quite a while on while people who had came in after us had been served... we can't complain too much as the young girl apologised profusely & chased it up at the bar right away. Every meal we had was so rich in flavour, & the meat was delicate & succulent & you could tell you were getting the best of the best due to the price you pay! The only issue as mentioned above as the wait between meals was quite long, but I think this is due to the re-decoration or the hotel & all guests being placed in the ‘garden room' so we didn't fuss too much. One complaint I do have is though the waiter at the start - possibly a supervisor - asked us when seated if he was able to get us still or sparkling water for the table, as standard in any restaurant we jumped to this offer & asked for still, I was NOT impressed to see on my bill at the end of dinner that I had been charged £5 for this bottle without any information that it came at a cost or such. I was also annoyed & confused to see that other customers were receiving water from a jug with ice in it, which I would've preferred as the water we got in the glass bottle was extremely warm at room temperature! A bit sneaky we think, personally as we were none the wiser. After this, we then enjoyed a lovely few drinks in the DRAM Whisky & Gin bar where our server was very nice but seemed a bit rushed off her feet at points with the amount of customers she had & the amount of time it took her to make just one cocktail? Nonetheless we enjoyed sitting in the quaint room experiencing the communal areas. Upon check out we were greeted by a lovely lady who allowed us to settle our bill, she was so friendly for an early miserable morning & ensured to check we had a lovely time which was a great end to our stay. Overall we had a brilliant stay, we could not fault the staff at all - we felt so welcome to such a fancy establishment & genuinely cared/catered for at all times possible! The quality of food & drink included in the price & the high standard amenities such as the spa makes it such a great experience. We definitely would return - occasion or not - & it is great to have such an establishment just on our doorstep.

"Blissful night away"

5
Pwdbtbrblb, Greenock, United Kingdom 12/02/2020

Stayed here with my husband in the Clyde Suite and had an amazing time. The room was spotless and the whirlpool bath was a great way to unwind and relax. Dinner was beautiful, my husband said it was the best steak he's tasted! Our waitress Kirsty was lovely. The next morning we went for a couples back massage which was the perfect way to end a relaxing break. The therapists, Stacey and Rachel were fantastic. We will hopefully be back soon for another relaxing break.

"Great break"

5
ianburrell1969, Preston, United Kingdom 11/02/2020

Great hotel good food very friendly staff beds was out of this world fully recommend this hotel to anyone. Also looked like a great golf course even though the weather over the weekend might have put people off could not fault it. Even got a goodie bags for the journey home.

James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ianburrell1969, We have been delighted to read your glowing review from your recent stay with us and we thank you for the recommendation. It is great to hear that you enjoyed our golf course despite the weather, our Greenkeepers will be delighted with this feedback. We look forward to welcoming you back to Gleddoch in the very near future. Kind regards, James

"Not what we expected"

3
User 11/02/2020

Watch out for stairs. There are no lifts and the spa/rooms/bars are on different levels. Noone offers to help with luggage either. Private functions meant late night noise and nineteenth bar shut to guests. Outside spa area under renovation and indoor hot tub not working. Beautiful hotel and most staff really helpful but we felt we didn't get what was advertised. We were looking forward to a peaceful spa weekend chilling out with a glass of bubbly in a bathrobe. The designated Spa cafe in brochure doesn't exist - you have to climb more stairs and sit on a dining chair in the main restaurant for a glass of bubbly. Spa was really busy too. WiFi could have been better but you will get phone signal so I gave up trying to connect

"Great stay, with a few minor hiccups"

4
User 11/02/2020

Stayed here last night and must say that the hotel and grounds are absolutely stunning. Was brilliant to relax and unwind in the spa. The views from the room were amazing, and the room itself was spotless, with really comfortable beds. Our room wasn't quite ready when we checked but the lobby staff at reception gave us a drinks voucher to make up for it. We had booked dinner bed and breakfast, and this is where we encountered problems. We were booked in for dinner at 7.45, waiting a while to get drinks ordered, and even longer to get them out. Ordered our food, and out came the starter which was cold. Sent it back and got a fresh one, which was also cold. We asked just to get our mains but they brought us out a third starter, which wasn't exactly piping hot but at least had a bit of heat in it. We were told our mains were just being plated up, 20 mins later and still no sign of food (this probably explains why none of the food was at a decent temperature). We were getting a bit fed up at this point and decided to leave. With that being said, the staff were excellent in dealing with the situation. We were giving complimentary drinks as a way of an apology, and they couldn't have been any more professional and helpful when trying to help us out, but we had been put off. We then went to the dram bar, which is cosy and comfortable, with a extensive cocktail list. The bar tender Lily, is an absolute credit to the hotel, she was fun and full of banter and really helped us enjoy our night. Breakfast was great, good selection to choose from but again was a bit cold. Despite the negative dinner experience I would recommend the hotel, the staff go above and beyond to help when they can, and the spa is a great place to help you unwind.

"Great hotel , never disappoints "

5
Naomiholidays, Glasgow, United Kingdom 05/02/2020

Stayed here on a Thursday night , this was our second visit and it gets better each time . There was work getting done however they made sure our room was far enough from it that we didn't hear anything . Room was beautiful , we had dinner here and I genuinely think it's the best service I have had I wish I could remember the waitresses name as she went above and beyond . Fantastic view of the Clyde the spa is perfect !! Already looking forward to our next visit . 24 hour bar is a bonus aswell !!

"Jan short break"

5
Caroline N, Glasgow, United Kingdom 05/02/2020

We were given a voucher for this hotel at Xmas. We have stayed here on a previous occasion. I had forgotten how good it was. All the staff are very professional compared to some hotels we have visited. The food is wonderful and great value. Also the spa and pool facilities are excellent. Don't miss it.

"Beautiful place to stay"

5
User 05/02/2020

Rooms nicely decorated, very clean and fab bed made for a great night's rest. Staff very polite attentive and helpful. Spa area beautiful good size pool. Food delicious breakfast scrummy plenty of choice.. Views from hotel are stunning. Overall would highly recommend a stay in this hotel. I couldn't fault a thing.

"100% Recommend"

5
546racheli, Paisley, United Kingdom 03/02/2020

Last time I came here it was with my friends and we just used the spa and I loved it so this time I took my boyfriend and we used the spa, massage, dinner and over night stay and it was lovely and romantic! This place is brilliant for couples and for friendships! Brilliant for every occasions! Everything was great and up to standard and the staff were so lovely! Definitely come back again!

"Disappointed ......"

1
LorraineMcB, West Lothian, United Kingdom 02/02/2020

this Is our 2nd visit & disappointed for so many reasons!! No notification that there was work going on in the restaurants. We did get an email about the outside hot tub, so it makes me mad, that they didn't tell us about both! Telephoned prior to arrange a treatment, no availability. Arrived & couldn't use the pool area as there were already 30 people in! How they expected to cope with demand & cater for guests I'll never know. If u booked a treatment, u got use of the pool, therefore if the treatments were full, how were any guests getting in. Then we headed for our meal, that was booked for 7pm. We were sat in a room with a radio on & it looked like school dinners. To be fair, I wouldn't have minded but then we were presented with 2 menus that were different from the website. The girl serving was lovely & when I mentioned this, she hit me the menu for the nineteenth. The meal we got was lovely, steak pie & fish & chips. On the only plus side, our junior suite was nice....tired, but nice. Just as well, as there was no-where to sit & have an after dinner drink & we had to vacate our table for the next diners...... As this was our second visit, we won't be returning & would definitely recommend that u check about improvements & pool access before u arrive.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear LorraineMcB, I was of course disappointed to hear that you did not enjoy your stay with us. I apologise if you were not aware of our restaurant refurbishment, we did try our best to make every guest aware. Due to health and safety legislation we have to adhere to maximum capacity of guests in the pool area at one time. Our spa treatment guests are mainly hotel guests at the weekend so this would not impact on guest access. I do take your feedback on board and will pass your comments on to the relevant managers for their review. We do hope that this does not deter you from returning in the future. Kind regards, James

"Wouldn't stay again. "

2
rachaelKA, Glasgow, United Kingdom 29/01/2020

Really disappointed with our overnight stay on Sunday- after coming here a few times it's always been somewhere we can count on for total relaxation but unfortunately we didn't get the service we have done in the past. I'm not usually one to nit-pick but the room itself generally looked like all that had been cleaned was the bedding. I could have been there all day taking pics of the stains on the cushions, curtains, chairs etc. There is just something so uninviting with pulling the curtains shut to be greeted with several stains? This stay was a last minute decision to get some rest away from home as our life is consumed at the minute with looking after unwell family members so this was something we really needed and if it wasn't for the fact I was extremely exhausted my partner would have been phoning complaining from the get go. But unfortunately matters only get worse when we ordered room service - a treat for us and stress free. I ended up feeling so ill!!! Partner was on the loo the whole night generally couldn't believe it! We'd like to hope that the food had nothing to do with it but it's very unusual for us both to feel so unwell right after eating. It actually got to the point I wasted pretty much most of my food from not being able to eat it. At this point I really just wanted to go home but my partner was determined this would be a successful rest for us. Between the uncleaned room, sickening food and the paper thin walls and roof - could literally hear upstairs and next doors every move and they moved a lot !!! It was just a waste of time and an absolute waste of money. And no offence to the young boy who delivered the food but standing at the bottom of the bed staring at guests is just not right - I felt so uncomfortable considering my partner had asked nicely if he could take the tray at the door off him and was happy enough to take it into the room .. this boys probably been told to be nice and take the trays in for customers but god standing staring at me in bed was just weird especially when my partner was trying to edge him back towards the door with the recipe he was waiting for - so so so awkward. If I'd hadn't have been so exhausted and done in I'd have been asking for my money back serval times and leaving but I just didn't have the energy considering and just wanted a fuss free night as life at the moment is anything but- however I will definitely not be staying again I generally don't think I could system the food from here again never mind staying in one of the rooms. Really disappointed.

"Dirty"

1
User 29/01/2020

Please everyone view the rooms before booking, we stayed in Clyde suite , wallpaper hanging off wall in bedroom also living room ,dirty stained carpets, carpets loose on stair case . This is a dirty run down hotel , stayed at cleaner premier inns , please don't waste cash , this is not what it's supposed to be

"fantastic visit"

5
yvonne427, Kilmarnock, United Kingdom 29/01/2020

Gleddoch is a 4-Star hotel on paper, but its facilities are superb and the staff are 5-star plus. We stayed in October - and when we told reception it was our Silver Wedding Anniversary they gave us a fantastic room, ice bucket for our champagne as well as chocolates. The spa was amazing and we sat in our outdoor hot tub with an awesome view down onto the Firth of Clyde and the mountains beyond. Other guests were regulars and had signed up to spa membership or taken advantage of the various deals on offer. So will we. We had dinner in the restaurant. Portions slightly small but the food was delicious Every member of staff, from the cleaners to management, were incredibly friendly and professional. Thanks for making our anniversary so special We will be back!

"Beautiful hotel, excellent facilities and friendly attentive staff"

5
Lochlan_OS, Glasgow, United Kingdom 28/01/2020

Beautiful hotel in lovely grounds with stunning views. The staff were very friendly and attentive. Leisure facilities were excellent. I look forward to visiting again. I think the hotel will be amazing in the summer months!!

"Doesn't live up to its reputation"

2
Silvia_Glasgow, Glasgow, United Kingdom 26/01/2020

I went to restaurant with my partner few days ago. I had booked a table at restaurant Vista online, but when we arrived there we discovered the restaurant last vista was closed and we had to go to garden rooms; no big deal. The food was good, but nothing special Some of the staff are not very friendly at all. The decor is really tacky

"Relaxing overnight break"

4
HurdyG85, Argyll and Bute, United Kingdom 23/01/2020

Good hotel and facilities. However room was not the cleanest, dust/cobwebs, left over papers behind curtain Pool and leisure facilities were very good. However parts of the hotel were undergoing renovations. But was made well aware of it. So not a problem.

"Expensive and a little run down"

3
User 23/01/2020

Used a £140 voucher, to which friends got the same room and experience for £75, leisure facilities run down, outfoor jacuzzi wasn't working, hotel is nicely decorated, lovely rooms, long wait being served in the quiet restaurant, once upon a time the gleddoch was my favourite place to go, would try other places now . Staff friendly and helpful

"Horrendous ( however Craig the duty manager deserve a raise):"

1
User 20/01/2020

Had a horrendous experience at this hotel and would recommend at all to anyone. The issues were as follows: Room 5 was dirty with an unhealthy amount of dust - faeces in toilet pan - stocking wrappers in drawers and dirty showers, with a funny smell. Moved to room 74 - bathroom had dust at the entrance of shower and the bathroom door handle came completely off. The spa was not in operation due to the premises been renovated - however, this was not explained on booking, nor were we updated until arrival. We got lunch and our chips with our dinner were completely forgotten and then the girl serving admitted this after us cancelling them due to finishing our lunch. Asked dinner to be booked for 8:30 pm and it wasn't. Told by Ops manager that we would be given Free spa passes for the hassle of the room ( they would be put through our door ) were not, had to ask upon check out. Dinner - asked waiter not to serve anything on the bone as partner can't see or eat anything like this at all, her chicken came with a bone sticking out and mine came as a full bird - wasn't even given a knife to cut it with had to ask. I had to ask for ice 3 times as my water was hot ( the bottled water ). waited 20 mins from start to mains. Told would get a glass of prosecco with dinner - didn't get that. The restaurant wasn't even in commission and the restaurant was made into a small room. This honestly has to be the worst experience of staying in a hotel ever, the fact that this was a night to see if we would like to book our wedding there. It seemed like none of the staff cared, nothing was organised. No one seemed to care about the guest at all, the hotel was also like a maze trying to find the room first off all. Craig the hotel manager has been absolutely amazing from the start to finish of our complaint and the only person in the building who actually put an effort into anything - and didn't fob me off (like the receptionist) on the Sunday morning. To be honest CRAIG deserves a raise. The problems where solved an hour or two after leaving the hotel and couldn't thank him enough.

"Beautiful Hotel, Excellent Food and great value for money"

4
User 20/01/2020

My wife and I stayed for 2 nights as part of our Christmas present. The hotel itself and its surroundings were beautiful. We stayed on a Dinner, Bed and Breakfast basis. The Dinner was from the Market Menu. The food was truly excellent. Great choices and value for money was excellent. As the hotel is currently being renovated, the Vista Restaurant and 19th Bar were not open but this did not disrupt our stay in any way. The Dram bar had a vast array of options and was a lovely spot to pass a few hours. The Spa was also exactly as expected. Perhaps slightly dated but again this did not make any difference to the enjoyment of the stay. All staff, from Reception, to Dram Bar and Restaurant were all commendable. Overall well worth the visit and will be worth a repeat visit

"Great food and service"

5
FlyingScotsman95, Glasgow, Scotland 18/01/2020

This was our first time at Gleddoch Hotel and we found everything to be great, apart from an empty mini-bar in the room. I guess they want you to spend time in the gin and whiskey bar next to Reception. The executive room was very large and comfortable as was the bed. The three course dinner in the Garden Room was exceptional and the service then and at breakfast was first class. We hope to return.

"Perfect in every way"

5
AlecG516, Balloch, Scotland, United Kingdom 12/01/2020

Couldn't rave about how perfect our stay was, all elements from the service at check in, the standard of the room how clean and crisp the linen was all the elemis products a lavender pillow spray was a great wee touch! We had a table of 8 for dinner all the waiting team were so helpful our waiter Farook was brilliant and the meals were exceptional. We had one of the best nights sleep in such a long time and the breakfast buffet in the morning had everything you could want to set your day off correctly. Can't thank the team enough for a lovely stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear AlecG516, Thank you for leaving us a glowing 5 star review from your overnight stay with us here at Gleddoch. We have been delighted to read your feedback and have shared it amongst all of the staff, especially Farook who is a valued member of our team. We hope to welcome you back to Gleddoch in the very near future. Kind regards, James

"Disappointed"

3
KerenT_12, Blairgowrie, United Kingdom 10/01/2020

This was the second time we had stayed here,the first time was one of our best hotel experiences,unfortunately it fell short this time,they are refurbishing the restaurant and bar,as it's a quite time of year that is understandably,we had cocktail vouchers as part of our deal,so had to use the dram bar,no cocktail list,lady behind bar said you can have the classic cocktails which so couldn't list ended up with a sex on the beach !!No remote control for telly in room,a lot of loose hair on the chair in front of mirror, but the worse was the kitchen ventilation been left on all night we were above it(room64) so very little sleep,we mentioned it on checking out it was supposed to be switched off, they are obviously using a different kitchen with the refurbishment going on but why put anyone in that room when Hotel is quite, even if had been switched off it would have be back on early for breakfast service ,not a good experience this time

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear KerenT_12, Thank you for taking the time to provide us with feedback from your recent stay with us. I am saddened to hear that we failed to meet your expectations on this occasion. We are currently undergoing refurbishment of our Vista Restaurant, kitchen and outdoor hot tub to enhance our guests experience in the future. We are trying our best to do this with minimum disruption to any of our guests but we do appreciate that returning guests will be used to our these facilities and we apologise for any inconvenience. I would also like to apologise if the fan was left on during your stay, we have put procedures in place to ensure this does not occur again. Please contact our Guest Experience Manager paula@gleddoch.com if you are returning to Gleddoch. Kind regards, James

"Stop off en-route to Glen Coe"

4
gemmac916, Newbold Verdon, United Kingdom 08/01/2020

Excellent location high up looking down over the River Clyde. I opted for a room upgrade and was pleased with my view, Nespresso coffee machine and Tunnock caramel bars. Robe, slippers and ESPA toiletries were all included too. However, I had no tv remote in the room and could not get a wifi connection. I parked in the lower carpark and after dragging my case and carrying two bags to reception, I was advised that I needed to get back into my car and drive up the hill to my room - it would have been helpful to have those instructions with the booking confirmation. The room was large and comfortable, with the view making up for the few hiccups.

"Christmas Dinner"

5
alan r, Scotland, United Kingdom 08/01/2020

My wife son and nyself went up for xmas dinner , could not findone fault which is quite difficult for me From the moment we went in it was all very professionaly done We were offered a glass off presco then taken to our table once everyone was seated the meals were served. The meals were hot fresh and plentifuf not one complaint. Service for drink was no problem.Also just to finish i ordered coffee ,ther was a slight problem with another table (thougt the wine as free and had 2 bottles did not want to pay) Manager came up with coffee free of charge nicee gesture. I would just like to finish by say i would highly recommend this Hotel.

"Lovely hotel with beautiful views over the clyde estuary"

5
bryan1234, Artola, Spain 07/01/2020

Great hotel & spa with beautiful facilities, luxury rooms and extremely friendly staff, but the approach road is treacherous with huge pot holes - be careful on the road outside unless you have a 4x4.

"Friday night away "

4
Lovetolunch79, Glasgow, United Kingdom 07/01/2020

Had a post Christmas break away for 1 night. Swimming pool and spa facilities were great, room lovely. Food at lunch great and we had prebooked dinner deal. Food quality at dinner excellent, only disappointment was food being served at dinner before the drinks we ordered had arrived and we had to chase them up. Breakfast excellent. Other than that we would go back.

"Fantastic way to see in the new year"

5
Pammy182, Oxford, United Kingdom 03/01/2020

We just spent a 4 day break with friends and family to see in the new year at the Gleddoch Hotel Hogmanay Ball and to spend some time relaxing. We booked a 4 day ‘package' to include dinner and breakfast plus the Hogmanay celebrations. There were many positives about this place and the staff were in the main attentive and professional and couldn't do enough for us. There was a problem with the boiler in our part of the hotel which led to loss of hot water and heating on our last night but we were immediately offered an alternate room and any other assistance we needed to manage. It was nice to see that the staff were doing everything in their power to put it right. I had a Spa treatment by Ashleigh which was was great and very good value. Unfortunately we didn't get chance to use the main spa facilities but feedback from other guests was very good. We also didn't use the golf course but again it all looked well run. The Dram Bar barman was very professional and provided really good service throughout our stay. The bar is small but comfortable and there is also a comfortable sitting room next door as an ‘overflow'. Food in the Vista restaurant was very good and any small problems were rectified quickly. Some service in the restaurant was a little slow but not enough to spoil our experience. The highlight was the Hogmanay ball which was one of the best parties we've had to see in the new year. Our waitress Kirsty was wonderful and could not do enough for us. The fireworks were spectacular and the live band entertainment created an amazing atmosphere. We were initially disappointed to learn that children would be attending the ball as we specifically wanted a formal adults only event, however the numbers of children were limited and didn't distract from the ‘grown up' black tie experience. The hotel managed to strike a nice balance of formality and fun and we would definitely return to experience it again. A small issue is that there was no lift access to our room and the restaurant and there are quite a few stairs to navigate so best to check before booking if this is an issue for you. James the general manager handled our few concerns quickly, respectfully and professionally and we were quickly reassured. Despite the few small issues I have rated our stay a 5 on the basis of wonderful location, comfortable rooms, lovely food, great overall facilities, excellent staff and service and of course an amazing Hogmanay party which was outstanding.

"Good stay but a few niggles"

3
O8734KEjasonl, Airdrie, United Kingdom 20/12/2019

Stayed as a couple for 2 nights at Gleddoch Hotel and had a good time. Stunning views from the room which was spacious and comfortable. The food in the restaurant was nice but it was very cold and uncomfortable. The staff made an electric heater available which helped. All of the staff I met were friendly and helpful. Credit to Gleddoch for that. We thoroughly enjoyed relaxing in the Dram bar and Allan (I think that was the bartenders name) was fantastic. He was very knowledgeable and the cocktails were tailor made to your individual taste. The biggest disappointment was the Spa for a couple of reasons. We had planned to visit the Spa in the late afternoon of the second day of my stay. What should have been a relaxing Spa visit turned out to be the complete opposite. The hotel runs swimming lessons which in itself is fine but the crowd of parents and carers overtake the Spa area. Added to that you've got infants (not participating in lessons) running around the place. I'm not against the lessons or even the families and children hanging around but surely the hotel could have simply advised either at check in or otherwise that the Spa area get's busy and noisy during swimming lessons. That way, I could have planned around it and visited earlier in the day. We had massage treatments and we both felt that they weren't good value for money or of a standard of quality compared to massage experiences we've had elsewhere. Again the staff were pleasant though. Overall, looking at the two night stay with treatments etc. I don't think the quality fully matched the cost but we did have a good stay. I'd have given Gleddoch a "Good" rather than "Average" review but there's no rating for Good.

"A perfect stay with one minimal niggle"

5
marilogan1, Ayr, United Kingdom 17/12/2019

Just arrived home from a lovely stay at the Gleddoch. Gorgeous views, lovely staff and the most comfortable bed I've ever slept in. 10/10 sleep. Thank you to James for the complimentary cocktails for my birthday. F&B staff were faultless. Had use of the spa facilities and the only downside is we werent aware that after checkout (11am) if you wish to use the spa it's £10pp. There is nowhere on the website that states this, on our booking email or no member of staff explained this during the stay apart from when we got to the spa. Spa was stunning; outside hot tub and hotbeds especially. One small niggle that should have been explained. Will return in the future.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear marilogan1, First of all, let me take the time to wish you happy birthday once again. We are delighted to hear that you had such a great stay with us for such a special occasion. Unfortunately, due to the increasing popularity of our Imperia Spa we have had to change the unlimited access to our leisure facilities for hotel guests to be within check-in times due to health and safety legislation and the maximum capacity legally allowed to be at poolside at one time. As we were having to refuse guests who had checked into the hotel access to the spa as the previous night's guests where still there, we had no option but to implement a charge for access after check-out. We do state this on our website and on our confirmation email to make guests aware of our new policy. I am delighted to hear that you found all of our staff to be lovely, our staff are a credit to the hotel and we value them all. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"One night hotel stay"

5
User 16/12/2019

Great hotel, really impressed, stayed in a deluxe king room and everything was clean and modern. Staff were very good. The spa was excellent and so was the food. Overall, very impressed and amazed this place is only four star, should be five. Will definitely be back!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kieranwood7, We have really enjoyed reading your glowing review from your recent stay here at Gleddoch. Please be assured that your feedback has been shared with the entire team as this encourages us to continue providing the highest levels of service. Thank you for sharing your experience and we look forward to welcoming you back in the near future. Kind regards, James

"Awful Bar lunch visit"

1
PatG13, Langbank, United Kingdom 15/12/2019

Took my family here today for a bar lunch. First thing we noticed was that the place was absolutely freezing. We asked for the heat to be turned on but were told the heating was automatic and they couldn't do anything. One lady did come and try to get it going and she closed the door which was open to a hallway where a door was open to the outside. Soon a manager appeared and he opened the door again. When I remonstrated with him. He told me that it was a fire door and had to remain open. I think he will find that fire doors are supposed to be closed to prevent the spread of fire. He told me if I wasn't happy, I should speak to the owner. My advice to the owner is simple - heat the place! Our drinks order was mistaken. Two drinks were not what was ordered. Then one main course had to be reordered because it was forgotten about. It arrived just as everyone else finished. Still frozen, we just wanted to leave by then. Very disappointing even with a discount!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear PatG13, Thank you for taking the time to provide us with feedback from your recent lunch here at Gleddoch. I am saddened to hear that you did not have the experience you had hoped for during your visit. Some of our fire doors are fitted with automatic closures which means we can leave them open to enable staff to carry trays and other items in and out, please accept my apologies if you were misinformed about this and for the matter in which this was handled as our guests comfort is always a priority to us. Please contact our Guest Experience Manager at paula@gleddoch.com to resolve this experience with you. Kind regards, James

"Fantastic Hotel"

5
Footprints811792, Glasgow, United Kingdom 14/12/2019

We had a junior suite this time and it was so comfortable I didn't want to leave it. Lovely toiletries in bathroom. Dressing gowns and slippers for use of. Spa facilities great and food in restaurant excellent. All staff very friendly. Can't wait to go back. Would recommend for a lovely night away.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Footprints811792, First of all, I want to thank you for your glowing five star review from your stay with us in one of our junior suites. We are glad to hear that you managed to make the most of our Imperia Spa facilities and found all of our staff to be vey friendly, we are lucky to have such a dedicated team here at Gleddoch and we value them all. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Brilliant hotel"

5
User 12/12/2019

Had an overnight stay here with my other half and we thoroughly enjoyed ourselves! Sam at the check in desk was very welcoming and helpful. The spa and room where amazing. Friendly staff, amazing views and a lovely atmosphere.

"Lovely stay!"

5
User 05/12/2019

We had a lovely stay at Gleddoch. Room and spa were super. Views from here are fabulous, went out for a walk and came across ‘Alpaca Trekking' just down the road, What a treat! Something different for us all to do and then back to the Spa to relax. Perfect!

"Top class"

5
210LINZI_, Giffnock, United Kingdom 04/12/2019

Stayed here on Monday for my 30th birthday treat, loved it from start to finish. The food at the vista restaurant was amazing, Sharon our server was really lovely and made us totally relaxed and welcome, Calum on the front desk was very informative, the chocolates in our room were a lovely treat and the dram bar is well worth a visit, breakfast and spa where also top class, we will be back

"Short break"

5
lindylou32, Falkirk, United Kingdom 03/12/2019

Short relaxing break. Cleanliness, decor and service excellent. Professional and friendly staff, well turned out. Every team member helpful and cheery. Well stocked bar. Great spa area and enjoyed my massage. Lovely relaxation room. Will definitely be back.

"Perfect."

5
scutigere, Paris, France 03/12/2019

We spent a night there, everything was perfect. Everybody was lovely, check in / check out were quick and easy (with a lovely attention when we left (snacks in a bag)). The room was amazing, incredible view, very clean and neat, very high quality matress, and we enjoyed the bathroom where everything is made to be easy and clean and comfortable. The breakfast was good, nothing incredible (except for the view, again) but there is a large choice of products and we appreciated that moment as well. As for the spa area, I have nothing to say, if amazing. We were lucky enough to enjoy the amenities all alone : quiet, relaxing, chic are the best words to desribe the experience. We could witness that cleanliness is definetly a priority for the establishment and it is appreciated. We highly recommand !

"Fantastic hotel"

5
User 03/12/2019

We spent a lovely night at Gleddoch last weekend. We have been here before, several times and keep coming back as the location stunning and the hotel always so welcoming. Staff at check in were lovely and very helpful. We got checked in very quickly. Guy from reception was very helpful and smiley, even after I managed to mess up the code on the safe twice and he had to come upstairs twice to unlock it. He did not seem to mind it (sorry again...). Rooms we got were both stunning, freshly decorated, clean and spacious. Bathroom was also very clean, with all the mini products and towels you expect. Bathrobes and slippers are complimentary. Spa was also stunning and very quiet what we really enjoyed. Saunas and Jacuzzi were very clean (I am a cleanfreak and dont use dirty jacuzzi - even I used the ones here), the spa manager checked the facilities several times during the evening and chatted to us. We had dinner in the VISTA restaurant and the food was excellent. I wrote a another review on the restaurant on its tripadvisor page. In a nutshell, they use high quality ingredients and everything is spotless, precisely designed and garnished on hot plates. Every bite was a fantastic experience, we had duck, lamb, chicken and seabass and various desserts. All of them outstanding. Great value. After dinner we headed to the whisky bar, where the bar manager's knowledge of whisky and gin was very impressive. He introduced various kinds, explained their origin and let us sample a couple to make sure we chose the right one for us. Every drink was made with care and close attention and I would not say the bar was expensive. Breakfast was ok, it was buffet. Great choice of all the full breakfast ingredients, cheese, ham, pastries and fruits. Loved the fresh home made bread and smoothies! Everything was great, however, compared to the quality of dinner and the whisky bar, breakfast was not outstanding. The scrambled eggs were only warm and watery, and also the Italian ham looked a bit dry. This time we only got filter coffee, there was no option for a latte or cappuccino (although I would have been happy to pay extra). We struggled with the used plates, as the table was pretty small and there was not enough staff. However, the view from the restaurant over the icy golf course was stunning and not an everyday sight! We enjoyed the spa again, very quiet, no children, it was perfect. After the spa we all got cute packages including some mineral water, fruit, crisps and biscuits to help recharge. They were all in sustainable paper packages. Overall, we had fantastic two days and we felt highly calm and relaxed when we left. We will be back, so good to have a place so close to Glasgow to offer escape from reality. The only thing I would like to mention as negative, is the quick turnaround of staff. We come back here at least once a year, and always find one or two really brilliant staff who go above and beyond, however, we dont seem to see the same faces again. I understand this is a fast paced industry, however, it might be worth for managers to pay a bit more attention and keep good staff.

"For the money I expected better"

2
S7002e, Ayr, United Kingdom 15/11/2019

Stayed overnight (a Saturday) using a voucher from an external website, having attended a wedding at the venue a few months ago. Our deal included prosecco on arrival which wasn't offered - I asked for this at dinner, and whilst the staff member did oblige, if it's part of the deal I shouldn't have to ask for it (customer service and all that). The room was a very good size (executive suite), with great views, however there was mold around the bottom of the windows and this had started to creep up the back of the curtains as well. We also discovered a potential electrical fault with a lamp at the side of our bed. The following morning both of our (electronic) room keys stopped working, another inconvenience. The spa was nice, though there was a broken plastic panel on the indoor hot tub. The Dram Bar, and member of staff who's name escapes me, are excellent - the only real highlight of our stay. Our evening meal was very good, plenty of variety for each course and I would think that most tastes would be catered for. As good as our dinner was, the breakfast the following morning was terrible - buffet style, warm at best - no one wants to gorge on warm average food, improve the ingredients and cook a breakfast to order. All in all our stay wasn't worth the money, and despite the offer made by the hotel when I emailed them, we won't be back for another stay.

"Birthday celebration"

4
aileenm308, Glasgow, United Kingdom 10/11/2019

I recently visited with 2 of my friends for a birthday celebration! On arrival to check in, we were advised by Callum (who was extremely friendly and welcoming) that we had been given a complimentary upgrade to the Arisaig Suite. The room was beautiful and very spacious, with views overlooking The Clyde! Callum also helped with our luggage up to the room. We made use of the spa facilities and enjoyed use of the indoor jacuzzi, pool and steam and sauna room. One of the selling points for this hotel was the outside jacuzzi. Unfortunately for us however, we did not get in this due to a group of women who were using it for their own ‘exclusive' use. After an hour or so of patiently waiting we gave up! I appreciate that this cannot be manned constantly, however a polite notice advising that this is for everyone's use would be a good idea. Staff turned a blind eye to the fact they were blatantly sitting drinking alcoholic cans whilst in the hot tub! Not good - in my opinion! The food was lovely, however the restaurant has something missing. There is no intimate or relaxed feeling about it. Perhaps some nice lighting would help with this? It felt like a canteen at times. The food at breakfast was nice too - but the serving area was just so disorganised and untidy! We asked for clean gasses and were basically told to go and get them from the bar area ourselves. I noticed one young boy who was determined to give good customer service, the others couldn't care less however! The gin and whiskey bar is a great asset to the hotel, and so is the bar tender! His knowledge of the drinks he is serving is amazing, and we enjoyed the drinks he made for us based on our favourite flavours! All in all, we enjoyed our stay! The customer service from staff needs to be a bit more consistent as it ranges from excellent to extremely poor. I would return, however I would be expecting access to the outdoor jacuzzi this time!

"Overnight stay"

4
User 09/11/2019

Had a pleasant stay lovely room very warm and comfortable. Dinner was a bit disappointing as the lamb I had was undercooked returned it to be cooked more. Husband was finished it before it came back. Check out we were charged for drinks we did not have breakfast we do not have. Which was taken off with no apology. Please clean under the tables in the dinner as the chrome circles are very dirty.

"Amazing stay for my sons birthday "

5
thelavs2004, Bishopton, United Kingdom 08/11/2019

We stayed here for my sons birthday this week, this was his choice. From the minute we checked in he was made to feel special, every single person who saw him said hi and asked was he having a good time... check in was nice and fast, and a big thank you to Calum who took my son on the golf buggy up to the spa, this made his stay. The girls at the spa were so helpful. Dinner was out of this world, the whole experience was amazing so thank you guys at Gleddoch for making this special xx

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear thelavs2004, Thank you for your glowing review of Gleddoch. It is a pleasure to hear that you enjoyed so many aspects of your stay, from the attentive service from reception and our concierge Calum, to a fantastic spa experience. Ensuring that all our guests leave us with fond memories is at the heart of what we stand for. We are thrilled to have received your kind comments which will be hugely encouraging for the team and we hope to welcome you back again very soon. Kind regards, James

"Brothers wedding"

5
User 08/11/2019

We had a great wedding in. Lovely venue. Food was amazing and and good value. Wedding dinner was amazing Staff were polite and very helpful. Amenities were good. Plenty to see and do. Would go back in a heartbeat

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Destination468897, We have been delighted to read your wonderful review from your brothers wedding here at Gleddoch. I will pass on your compliments regarding the food to our chefs, who I am sure will be equally delighted. We hope to welcome you back to Gleddoch in the very near future. Kind regards, James

"Mediocre"

3
rmlblock, Milan, Italy 07/11/2019

My wife and I visited for dinner bed and breakfast. Check in - Very quick and efficient. Room - Recently refurbished and very nice. Everything as it should be Pool etc - Clean and tidy. What you would expect. Spa - we both had a massage and it was excellent. Food - Dinner was lovely, as was lunch. Breakfast was awful. Probably the worst buffet I've had. All of the cooked stuff tasted like re- heats or as if it had been there for ages (at 9am) Service - Seriously let's the hotel down. Really really poor. Very understaffed and poorly managed/ trained. For this reason we probably wouldnt return .

"Amazing stay for my 40th Birthday "

5
DChisholm1967, Glasgow, United Kingdom 07/11/2019

Just got home from a two day stay at Gleddoch. Was amazing from start to finish. The food was top notch and the staff all very friendly and attentive to our needs. Can't recommend the hotel enough, much better experience than some top hotels in London.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear DChisholm1967, Firstly, let me take the time to wish you a happy 40th birthday once again! Thank you for your glowing review from your recent stay with us here at Gleddoch. Your comments have been shared across the resort amongst all colleagues involved in helping create such an enjoyable experience. We hope to welcome you back in the very near future. Kind regards, James

"Not 4 star experience or standard"

2
colincabo, Glasgow, United Kingdom 01/11/2019

Attended here for Ruby anniversary dinner for my sister in law. We were shown in to room for function but there were no cloakroom facilities for coats etc. When asked what we should do with coats, we were met with blank looks.This was October, and a wet night! Room had a bar facility of sorts in the corner. No draught beer facility however so staff had to go next door to another bar to collect from there. Result, very slow service. Meal was served in function room and was very disappointing. My main course was to be polite cool. Certainly not 4 star standard. If you are considering booking accommodation here and have mobility issues, think again. Hotel is built on hill and as the song says, from reception on the ground floor, the only way is up! And no lifts!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear colincabo, Thank you for taking the time to provide us with feedback from your recent visit and please accept my apologies for the points highlighted. We are in this industry to deliver the best we can in Hospitality and from time to time we get it wrong, but we will do our best moving forward to make sure this does not reoccur. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort. Kind regards, James

"Amazing experience"

5
User 28/10/2019

My best friend & I stayed for 2 nights at Gleddoch house. It was an amazing experience from start to end. A professional & friendly welcome at reception, at the spa & leisure & at the restaurant. I was on a returning trip, having had an average experience on my previous visit. However on this occasion I couldn't fault any of the staff or services provided. Really friendly staff, great food choices for breakfast & dinner. Attentive staff with good knowledge of the menu. At the spa & leisure centre a really high level of customer service to ensure a relaxing & enjoyable experience is undertaken. Housekeeping was brilliant, nothing was too much trouble. I cannot wait to visit again, with family & friends. Thank you to all the staff, especially Paula (customer service manager) for our wonderful & enjoyable stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear PoeticPiscean, Thank you so much for taking the time to leave us a review of your return visit to Gleddoch. We were delighted to hear that you enjoyed your stay and thank you for your kind comments on the staff and service. I will personally pass on your thanks to Paula, who I am sure will be delighted to hear that you and your friend had an enjoyable stay. We very much hope to welcome you back to the hotel again soon. Kind regards, James

"Wedding Anniversary❤️"

5
John C, Glasgow, United Kingdom 27/10/2019

My wife and I have just came back from Gleddoch Hotel after a two day visit. A big thank you to all the team who made it a fantastic, relaxing break. Particular thanks to Paula (Guest Experience Manager) who met us at reception and upgraded our room, which was spacious, comfortable and light and airy. We also had a terrific surprise when we entered the room to find hand made chocolates and a bottle of Prosecco on ice. It was such a lovely treat, thank you! The food at breakfast time and the evening meal was delicious and the service very good too. All in all a fantastic stay and we can't wait to go back!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear John C, Thank you for your glowing review of your recent anniversary stay at Gleddoch. I am delighted to hear that you had a fantastic stay from start to finish. I am pleased that you and your wife liked your room upgrade, prosecco and chocolates. Paula informed me that you were having such a great stay you decided to stay another night, which is always fantastic to hear, and I will personally pass your thanks on to her. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, James

"Fawlty Towers"

1
daviddX671PM, Motherwell, United Kingdom 26/10/2019

We had booked Gleddoch Hotel for my birthday as an overnight stay. Upon pulling up-to the hotel it felt like a 5* hotel from the outside with stunning views however this soon changed. Once we had checked in we then had the the challenge of finding our room through a series of long dark corridors this hotel is like a rabbit Warren. To my disappointment when we finally found our room that it wasn't up-to the standard nor similar to the photos they use to lure you into booking the hotel. The windows were covered in mud splatter which actually detracted from the view along with the dated and poorly maintained bedroom. The carpet was covered in stains & rips and the eliminate floor in the bathroom was shedded too. I called reception and Paula the duty manager came to our room offering us an upgrade without even taking a step into the hotel room to see the issues, which I found strange as this hotel is in need of serious maintenance. On entering the 2nd room which was much nicer I had noticed a faint smell but I accepted the room as I was now running late for my booked massage. We opened the windows and headed to the spa. The massage & facial was the only thing going for this hotel!!! I went back to room to find that the smell had only gotten worse which was clear it was dampness & my partner had needed to clean the shower head with a damp towel as the shower head was black with mould! I yet again called reception and Paula moved us now for our 3rd room into the Kincraig Suite which was clean. It was clear that this hotel isn't quality checking their rooms before giving out room keys and their is a clear inconstancy with the cleanliness of their rooms. I shouldn't have been moved 3 times during one stay. Thinking that our stay could only get better I was wrong! We booked dinner in the hotel at Vista where we both ordered the soup & steak. My partners soup had what can only be described as a plastic bag in the soup!! There were several other issues with our meal meaning on complaining the chef waived our evening meal. This hotel has very undertrained yet friendly staff! I found it very strange when the restaurant manager delivered my wine to my room on our first day & the spa pool boy to deliver my breakfast the following day to my room ( still in his spa uniform). Not the sort of service you expect for a hotel at this * & price point. I can only imagine that the same few staff are also under pressure to also do the room cleans and maintenance which is perhaps where some of these issues are. On check out I was surprised that we had no deduction on our room bill for the upheaval of moving rooms 3 times. Only to be told that the general manager was too busy to speak to me and that the hotel had already given me a free upgrade & a free meal to compensate which was not the case per the above! The changes were given based on even worse Experiences during our stay not as a way of apology more as a necessity. On exit I was asked to wait for a goodie bag which I was thinking perhaps it's a wee Elemis goodie bag or pentagon gift as a way of an apology only to be handed 2 paper bags with a bottle of water and a bag of crisps! I would avoid this hotel & not waist your weekend unless your looking for a bad Fawlty towers Experience.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear daviddX671PM, Thank you for taking the time to provide us with feedback from your recent stay with us. We are in the process of replacing carpets that are worn, I am sure that you can appreciate that this take time in a busy hotel. Regarding the small splashes of mud on your window, the grass outside your window had just been cut by our gardener, so I do apologies if any splashes of mud got on your window. As Paula is our Guest Experience Manager, the minute she heard it was your birthday and you were unhappy with your room she decided to upgrade you by two room types straight away. When you made us aware that there was a smell in your room and our maintenance team had already left Paula decided that rather than having you wait on us calling our maintenance team out she would upgrade you to one of our Residence Rooms and give you a complimentary cocktail as way of an apology and believed you were happy with this. Please accept my sincere apology if your partner had a piece of wrapping in his soup our Head Chef is investigating this matter. Our Restaurant Manager has passed on to me that you enjoyed your meal and he felt that you were happy to accept the complimentary £108 meal by way of an apology. I believe you spoke with our Front Office Manager, Stacey on check out who discussed your concerns with you. I apologies if you were told I was too busy to speak with you, this was certainly not the case, I always make time to speak with our guests, especially any guests that feel we have failed to meet their expectations as it is through such feedback that I can make improvements to the service we provide. I am sorry that you feel we failed to rectify the issues you encountered during your stay, having spoken with several members of our team they felt you were having an enjoyable stay. I do hope that you will give us another opportunity to impress you. Kind regards, James

"Amazing over night stay"

5
User 23/10/2019

Myself and a friend booked Gleddoch House using a 5pm deal which included overnight stay, dinner and breakfast the following morning with the use of the spa facilities. We could not fault this hotel at all. From the minute we got there we where impressed check In was quick and easy, the girl on reception was great and booked us dinner for the evening also and explained exactly where everything was located. She offered for a buggy to collect us and our bags which I though was nice however we took our things up in the car. We stayed in room 19 executive suite this was a great location which overlooked the back of the hotel with stunning views the room was nearby the spa and close by the dining area also. The room was clean and spacious. The spa was great and we thoroughly enjoyed the sauna steam room and outdoor hot tub. As we where celebrating a birthday we asked for an ice bucket and some plastic champagne glasses at the bar and we where allowed to take these outside to have a drink in the hot tub which was a nice touch. We arrived here on a Tuesday afternoon and the place was not busy which was great as you felt like you had most of the spa to yourself. Dinner again was great we had two fillet steaks which where lovely. Service in the restraint again was faultless staff are very attentive at this hotel. The next day our checkout was 11 we where advised we could stay all day and use the spa facilities again which was great as we made another day of it and booked a massage at the spa and stayed for a spot of lunch. Service in the bar for lunch was brilliant and our food arrived quickly. We both thoroughly enjoyed our massages and the girls in the spa where great ! We left feeling totally relaxed. Over all it is the best overnight stay I have had and could not fault it at all. Staff, facilities and food all great we didn't want to come home. Great way to celebrate a birthday and would thoroughly recommend ! Can't wait to return !

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Megannn1, It is wonderful to read that you enjoyed your break at Gleddoch, and we thank you for taking the time to give us such detailed feedback as to what it made it the "best overnight stay" you have had. Your comments will be echoed to the Reception, Spa and Restaurant teams who will be pleased they had a positive impact on your stay. We hope to welcome you back in the near future for another great stay with us. Kind regards, James

"Smelly Facade of Class"

2
User 23/10/2019

This is one of your classic hotel experiences that looks like it is worth £100+ a night but actually isn't. The check in process is slow, the front desk staff try to lure you to book a table at their restaurant "you better be quick before it fills up" and then you find that the restaurant is mostly empty, the room had a stuffy "someone has just slept here" smell, the bathroom fan was not working, the bed frame had a leg broken and was really difficult to move. But the worst aspects were the internet, which was slower than their check in and the housekeeping service. We took many of our belongings out of the room and to the car in the middle of our stay. The housekeeping staff decided that we had checked out a day early so took out the few belongings we kept in the room without verifying that we were still staying in the hotel. When I shared this with the manager he assured me he would get in touch the next day .He never did and we lost a £20 phone charger for the privilege among a few other minor things. Will not be staying here again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Miguel L, Thank you for taking the time to provide us with feedback from your recent stay with us. Check-in can be slow around 3pm when most guests arrive to check-in, we do however try our best to speed this up by having three members of staff on at peak times. We do try and encourage guest to book their chosen dinner time as soon as possible, this is to avoid any disappointment of guests not getting their desired time and to keep the restaurant service flowing. When you brought the broken fan and bed frame to our attention we did say we would get our maintenance team to rectify the issues, but you declined and said you were just making us aware, please accept my sincere apologies if this was not the case. As our Duty Manager explained to you, our housekeepers entered your room and all your belonging's where gone so they thought that you had used our express check-out and left. I do apologies for any inconvenience this may have caused. Many guest's check-out and leave their chargers behind, we do our best to return these where possible. Our Guest Experience Manager is currently checking our lost property log to find your charger and will be in touch. We do hope to get another chance to impress you in the future. Kind regards, James

"Not feeling it"

4
User 21/10/2019

The hotel is lovely for those that are able to climb stairs or drag your bags up the hill. When we checked in the front desk told us we could either walk up several flight of stairs or pull our luggage up the hill to our room. We were never offered us a golf cart , or porter to assist with our bags. The hotel is built on a slight hill and we were at the very top of the hill. Anyone with a disability should not book this property. The young lady at the front desk in the afternoon was inefficient. Breakfast was included and was very nice, included eggs, pastries, variety of meats and juices. The only staff we encountered that was trained was the bartender in the Whisky/Gin bar, very pleasant seemed to enjoy his job. The staff at the front desk needs hospitality training., I usually do not write negative reviews, but there were several incidents that occurred. Since this is a 5 starr hotel I expected much more.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear dotrrat, Thank you for your review and for acknowledging what you enjoyed and what you were disappointed with on this visit. I apologies if you were not offered porterage and I will discuss your feedback in regard to the receptionist with our front of house manager. We have noted all of your feedback and I appreciate that you have made us aware of your experience. We sincerely hope that we get the opportunity to welcome you back once again and ensure that your experience is a great one. Kind regards, James

"Disappointed Spa Day"

2
User 21/10/2019

My sister and I had booked a special spa day for my mum to celebrate her birthday and her first ever spa experience. With this, we had 2 spa day passes and booked my mum with the Rejuvenate package for a massage and meal. Although my mum did love her massage and explained how nice it was, we were left a bit disappointed with the spa itself - and slightly unimpressed with the meal (cold baked potato, however not too bothered by this as this isn't too big a deal). The spa was so busy that we barely got to use any of the facilities. I appreciate you can't control people giving turns, however I counted over 30 people in the spa and with access to only 2 jacuzzis and 4 tile beds, a lot of people were found standing about in robes waiting. I've been before as this was also a birthday gift for myself and really enjoyed it, however I was extremely gutted to find the entire experience changed due to how busy it was. We never got to use the outdoor jacuzzi, and had to ask a member of staff if the beds were timed per group as people were on them for 40 mins and not moving. I appreciate this can't be helped to actually tell people to move and give turns as such, but many people were complaining and wondering about aimlessly with nothing to really do besides use the pool. I think in future this could be avoided by advising people the spa will be busy the afternoon they are booked - I know that this would have definitely changed our decision as we would have much rather come on a quieter day and actually been able to use the spa. I feel with how much we spent, it was a huge waste of money by barely getting to experience the main features of the spa. My mum was unfortunately extremely unimpressed by this after we were all looking forward to it for a couple of months.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear mmckenzie47, Thank you for taking the time to provide us with feedback from your recent stay with us. First of all, I am pleased to hear that your mum enjoyed her massage and I will discuss your feedback with the Chef regarding your bake potatoes being cold. Unfortunately, we cannot always predict how many hotel guest will use the leisure facilities, however we do control the amount of spa day guests that get booked in at anyone time. We have a maximum bathing load that we adhere to and when this is at capacity we do not allow any further guests into the pool area. We do hope that you will return to Gleddoch and if you do then please contact our spa manager at Ashleigh@gleddoch.com, who will do her best to book you into a more quieter day of the week. Kind regards, James

"Great night away"

5
Evelyn485, Edinburgh, United Kingdom 21/10/2019

Stayed here one night on a 5pm deal and was made to feel very special. All the staff are super friendly and efficient. We had a lovely big room looking over the golf course with a very comfortable bed nice big bath and everything spotlessly clean. Dinner was good with something on the menu to suit most folk, I had the lamb which was delish. Break fast was a help yourself buffet with plenty fresh produce to choose from as well as the usual fry up. The leisure centre was fabulous with all amenities working and clean, only slight niggle was we never got to use outdoor hot tub as a group of six individuals decided to make an afternoon of it with bottles of Prosecco and bags of crisps in the tub. I believe the hotel has ordered a new giant 30 seater tub to be installed in the new year so hopefully this won't happen on our next visit which can't come quick enough

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Evelyn485, Thank you for awarding us five stars and leaving us a fantastic review here on Trip Advisor. I am delighted that you enjoyed your visit and that you felt the staff, your room and the food were great. The opinion of our guests matters a great deal to us as we continually strive to develop the service we provide. Due to the popularity of our outdoor hot tub, we have listened to guests feedback and have purchased a new larger hot tub to accommodate more guests as we do not want any guests leaving feeling that they did not get to experience all of our facilities. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Clyde suite"

3
User 18/10/2019

Clyde suite , very poor quality room , stains on carpet, wallpaper hanging off wall , old green furniture needs good clean , chest of drawers very badly damaged and dirty , this is not a 4 star hotel , was very disappointed in quality of room

"One of the best places I've ever stayed at!!"

5
User 08/10/2019

Me and my new husband stayed in the Clyde suite - expensive but worth it 100% The staff are so friendly - we had room service food and it was very decently priced!!!! I am so happy to have spent my second night as a married woman in that hotel <3

"Total relaxation"

5
Peter W, Stockport, United Kingdom 07/10/2019

What a pleasant experiance in beautiful surroundings All the staff go out of their way to make the stay as relaxed as possible. This was our second visit as a base to go into Glasgow and spend time enjoying the hotel and its facilities. The leisure centre especially is worth the stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Peter W, Thank you for your glowing review of your recent visit to Gleddoch and I am delighted that overall you had a fantastic stay - from start to finish. It is a pleasure to hear that you enjoyed our Imperia Spa and beautiful surroundings. I will certainly share your feedback with the team and we do hope to have the pleasure of welcoming you back again in the near future. Kind regards, James

"Lovely stay, a few things missing. "

4
Louise0022, Glasgow, United Kingdom 07/10/2019

We stayed last night for our anniversary, we bought the 5pm deal which is an overnight stay, spa facilities, 3 course dinner with Prosecco and breakfast. Check is was easy and all staff are pleasant, they go out of their way to help you and all are chatty. Thanks a lot to the girl who went and got me a key for the locker at the spa pool when I had forgotten to collect it, I didn't have to ask for help, she just offered, I was a bit flustered cause I couldn't find my boyfriend, little things like that are remembered :) The room was clean and the bed was comfy. We were in room 20, unfortunately there is some kind of problem with the shower drain or toilet because the smell in the room wasn't great when we arrived, the smell stayed for the whole time but I guess we got used to it as we ever only noticed when we had left the room and come back. The spa was chilled, clean, not too busy. The pool is heated. Unfortunately the outdoor hot tub was shut most of our visit. Dinner at Vista was tasty. We got a little complimentary snapper fish amuse bouche, a cream cheese salmon pot to start, chicken and veg with potato for mains and sticky toffee pudding for dessert. The food was delicious. I found the portion sizes of the mains be a little on the small side, but I know some people do prefer that, and as they are going for the kind of fancy food menu, dishes do tend to be smaller. Not sure what happened to my chair, but the back support was all wet toward the bottom, left my trousers wet, not sure if the chair had been cleaned before diners came in. Our waiter Farouk was pleasant and very helpful. We did find the dining experience a little too rushed, every dish was brought out immediately after the other, we arrived at 7pm and we had picked our dishes, picked a wine, and finished eating by 7.30pm. The other diners were in and out fast too. We stayed a little longer to finish our drinks then headed to the bar called Nineteenth. The bar was very, very, quiet, quite brightly lit at night time, some quiet background music playing but it was classical hotel reception background music, it wasn't really our kind of relaxed place to chill but we didn't want to head back to the room at 7.45 so we stayed for an hour or so. People later commented that the Nineteenth bar could be so much better, it's a great space, dim the lights a little, have some mixed age music playing in the evenings, maybe someone singing or playing guitar at the weekends? Change over the tv channels. The 5pm deal seems to attract 20s and 30s couples to the hotel so it would be nice to make it a bit more attractive to that type, even 60s and 70s couples, friends or people on business, Everyone likes a bit of music and a chilled atmosphere in a bar. I've never seen a bar so quiet. There were just 2 other couples in there when we left. However, we then headed to the small Dram bar, where we met a really great barman, sorry I forgot his name (again!) But he made our night, he was very knowledgeable about whiskey and gin, funny, sociable, a gab, and it was more our kind of atmosphere. You can tell that the guests warm to him and feel more relaxed in that bar, he is an asset to the industry and hotel and definitely deserves some kind of bonus for going above and beyond in his drink recommendation skills, banter and patient manner. We sat at up at the bar chatting to a couple of polish guys and an English couple and ended up having a great laugh, just the 6 of us in the bar until 2am with group polish vodka shots, whiskey chat and teaching them all Scottish slang. A night to remember. Unfortunately we didn't make our breakfast or spa the next day because we were so hungover haha. Overall we had a nice time and we will be back at some point.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Louise0022, Thank you for your complimentary feedback, we are delighted you enjoyed your stay with us. We will be sure to pass on your kind comments to the team, especially our reception team, Farook and Alan who will be delighted with your feedback. We very much look forward to welcoming you back to Gleddoch again soon. Kind regards, James

"Could be 5*"

4
paulaagee, Cumnock, United Kingdom 01/10/2019

My sister bought me the overnight deal in their executive twin room with use of the spa facilities and 3 course meal as well as a spa treatment the following day for my birthday. We both stayed here Sunday 29th September. It was an amazing stay with gorgeous food lovely modern rooms and quality style throughout the hotel. Their young boy that served us at dinner is an asset. He genuinely wants to strike up conversation with you and wants to give you the best service. Unfortunately the hotel prevents him & other staff being able to give that 5* service. Another asset to the hotel is the young girl with the tattoos who gave me my scrub treatment, she genuinely can make you feel comfortable and relaxed even when your half naked! However there were a few issues that, if they weren't there, this hotel would have been easily 5*. Firstly, reception explained that our room wasn't ready on time due to having lack of staff and that we could wait at the nineteenth bar for a drink and they would come over with the keys. An hour went by and no one had approached us and we were eager to settle in so we could have the most of the spa facilities so we called down to reception who said the keys were just coming. Another 15 minutes went by so we called down again to check where this key was. Luckily the man with the key finally arrived. Checking in over an hour after check in which is already later than most being at 3pm was very frustrating as they would have charged us £10 each for the using the spa facilities earlier than check in. The same guy who served us at dinner arrived with 2 glasses of Prosecco and an apology which we appreciated. During our wait for the room we wanted to have mimosas however the barmaid said there was no orange juice but later on in the dram bar there were cartons of the stuff and plenty at breakfast which was in the nineteenth as well. When my sister mentioned to the barman that we couldn't get orange juice earlier that day he took off money for our round of drinks and asked what girl it was that served us so think we may have got her into trouble. It was obviously just laziness from her not to get orange juice for our drink. Next thing was the outside hot tub being closed for most of the time we were in the spa. When we had the chance on Sunday afternoon, we hardly got 10 minutes when we were ask to leave as they had to close it and after getting up early on the Sunday to get the most out of our stay. It was closed for the full time we were there. There is one inside and I understand that there's checks that need to be made but it is just frustrating when the outside tub and views is the reason most chose this spa spot. Another is although we get our meal in with the deal, we had to sign to say we had received it. I don't see why this is necessary especially when your signing a receipt which looks as if your adding the money to the room. This didn't feel right at all and this should be looked into & changed as it is unnecessary and looks as if your agreeing to pay for the bill. Also we ordered drinks with our dessert which the barmaid must have forgotten about as we seen the waiter go to her after we ordered them and when he noticed we hadn't had them he rushed to make them for us. Good on him for trying to correct someone else's mistakes. Everyone that stays has 20% off spa treatments however even getting this off my treatment was a bit of a fight as they asked for the slip that explains this which is in the room. It does not say you have to take this when paying and it's obvious to see if you've stayed with them or not so again an unnecessary annoyance. Lastly, this isn't a fault but just an FYI there is a lot of stairs involved especially if your on the top floor. I am using walking sticks at the moment so found it hard work but good exercise as well as relaxing. There might be elevators that aren't service ones however I didn't see any. Again it sounds as if I'm moaning a lot about this hotel but if these thing could either change or be corrected or improved then this would easily be a 5* hotel and an amazing getaway. It's meant to be a relaxing holiday however these things make it hard to be relaxed when you have to have your back up ready to argue against something or when your rushing to try and fit everything in due to a late check in.

"The nineteenth and golf outing"

2
User 29/09/2019

Golf was fine, course pretty wet. The nineteenth cafe was poor. Service was very, very slow for tourist prices place and after waiting an age for food they got the order wrong despite checking details with us while we waited. Very poor service.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Golfvisitor123, Thank you for taking the time to provide us with a review from your recent visit here at Gleddoch. We have invested heavily in our golf course and the feedback we have received has been fantastic, although sometimes the course condition can be affected by the Scottish weather. We are obviously disappointed in the comments regarding the service in the restaurant. I have passed on to our food and beverage manager to investigate. We hope to have the opportunity to welcome you back again in the future. Kind regards, James

"Amazing Stay!"

5
User 23/09/2019

Amazing stay at Gleddoch from start to finish for my brother-in-laws 30th Birthday. Seamless check in, relaxing spa area, fantastic location and attentive staff who made us feel very welcome. We dined in the Kilpatrick Suite where we were served a delicious meal followed by a visit to the impressive Dram bar. Cannot wait to return.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear iheartspiderman, Thank you for taking the time to share your wonderful review of our hotel here on trip advisor. We are delighted to hear that you had a fantastic time celebrating your brother-in-laws 30th birthday at Gleddoch. Our staff will be delighted to hear your kind comments, we are lucky to have such a dedicated team here and we value them all. We look forward to welcoming you back in the very near future. Kind regards, James

"Can't wait to go back....."

5
User 23/09/2019

Had an overnight stay at Gleddoch House recently and was a fantastic stay from girl at reception (sorry didn't get her name, but hope she enjoys her stay in Wales...) to Eilidh at dinner to Dominic at breakfast staff were very friendly and pleasant. Stayed in Arisaig which was stunning with beautiful views over the water. Food,spa and room all first class and looking forward to a return visit soon...

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Thomas L, It has been lovely to read your review and I will personally pass on your kind comments to the staff that you have mentioned. We are glad to hear that you found your room to be stunning and enjoyed our food and spa. We look forward to welcoming you back to Gleddoch in the future. Kind regards, James

"Lovely staff"

5
User 23/09/2019

I visited as part of a function in the Kirkpatrick suite and it was lovely. Staff were friendly and helpful and the room itself was spacious with a beautiful view. It's also very reasonably priced for drinks with 2 soft drinks coming in at less than £4. I'd definitely visit again

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jenbubble80, Thank you for taking the time to leave us a five star review from your recent visit at Gleddoch. I will share your positive comments, which will be hugely encouraging for the team. We hope to welcome you back again soon. Kind regards, James

"No complaints from us..."

4
Gemma B, Glasgow, United Kingdom 20/09/2019

Bought a dinner, bed & breakfast, glass of prosecco & use of spa facilities deal from 5pm for my husband & I. I was recommended Gleddoch by several people so I was excited. I made the mistake of reading the reviews the morning of the stay & it made me so nervous due to the negative reviews. HOWEVER, husband & I arrived at 2.50pm to check in & were politely greeted by reception who explained everything in detail to help with our stay & booked us in for dinner. We stayed in room 7, which was decorated nicely, modern & very clean! We visited the spa for a couple of hours, the pool, sauna, steam room, indoor & outdoor jacuzzi were all clean & working. I loved sitting in the outside jacuzzi because it was a gorgeous afternoon! After relaxing on the heated beds reading magazines & drinking the cold water provided, we called it a day at the spa. Dinner at the Vista was delicious, staff all very polite, especially Eilidh. Food was really lovely - just wish there was more of it, although I hadn't eaten much that day, ha! We had drinks in the Nineteenth & they were fairly priced & there was a good variety. Slept well in our huge comfy bed & woke up & went for our breakfast. Breakfast was buffet style with continental cold breakie, cereal & hot cooked Scottish breakfast items. Everything I ate was warm & tasty! At check out, I settled the bill & was handed 2 paper bags with a bottle of water, crisps & shortbread in each - this was a nice touch upon leaving...only other place I've had similar is at Gleneagles! Great service & would highly recommend. Don't always pay attention to the negative reviews - especially when they're clearly all from the same event etc. Thanks for a lovely stay - great value for money!

"What a sh*t show."

1
User 19/09/2019

From the outset the management staff were unwilling to accommodate the party after there being nearly £1000 pounds spent for the event. No card machines in the function room so no one could buy drink. Refusing to serve in another bar. Did not notify people of the lack of cash machines and when members of the party went through to use the other bar and use the facility of the cash machine they were met with unhelpful staffs members and asked to leave this area as they couldn't cope with the people there due the lack of staff. One member of staff to cater for our party of up to 80 people even though we paid for extra members of staff. On top of these issues room keys were not working which causeed more distress with no apology for this. The management had a grudge from the very beginning and wanted to shut the event down the first chance they got. Such a shame for the whole event to be wasted like that holiday used, money spent outfit ect. No refund given for a room that wasn't even used once.

"Ripped off"

1
User 19/09/2019

One of the worst due to no fault of our own we were asked to leave no use of facilities were allowed but we were still charged £175 for the privilege of not staying and have been told no refund will be given nice way to make thousands of pounds from customers not ,would not recommend staying at this venue and would not return if it was offered free of charge

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Tanner, Thank you for submitting a review of your recent event and stay here at Gleddoch. Whilst I appreciate that some of your points are valid as we failed to meet some of your expectations, your review however is subjective and failed to mention the following; mass consumption of your own alcohol brought in which is in breach of licensing laws, remnants of potential drug use and assault on a member of staff. No guest was asked to leave the hotel, the function was closed due to the severity of the incident. Kind regards, James

"Terrible customer service"

1
Davidemm21, Glasgow, United Kingdom 18/09/2019

Avoid at all costs. Much better places to go in the surrounding areas with superior management. Completely incapable to run and manage a function without causing mayhem. Guests made to feel unwelcome from the outset.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Davidemm21, Thank you for submitting a review of your recent event and stay here at Gleddoch. Whilst I appreciate that some of your points are valid as we failed to meet some of your expectations, your review however is subjective and failed to mention the following; mass consumption of your own alcohol brought in which is in breach of licensing laws, remnants of potential drug use and assault on a member of staff. Kind regards, James

"Fabulous stay in a fabulous hotel"

5
User 17/09/2019

Spent 1 night here on a fabulous DBB deal. Loved it from the moment we arrived to the moment we left. Great room, very comfortable. Went to the spa in robes and slippers provided by the hotel, loved that too. Hot tub outside wonderful. Food delicious, great choice and and service great too. I need gluten free food and the choice at dinner was phenomenal, only 1 menu item I could not have. Enjoyed a visit to Dram Bar after the meal, guy serving there really friendly, quite a character. Thoroughly recommend this hotel and will definitely return.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear VoriFerma, It is very refreshing to read reviews such as yours. I will make sure that the whole team get to read this and take credit for the service that they provided. We hope to welcome you back to Gleddoch in the very near future. Kind regards, James

"Great stay"

5
GongkarChoede, New Forest 09/09/2019

Always been a bit reluctant to stay at a ‘golf' hotel as we don't play golf. However this hotel was a breath of fresh air having come from a ‘4*' hotel disaster. Every single member of staff was pleasant and helpful. We felt welcome and thoroughly enjoyed our stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GongkarChoede, Thank you for taking the time to leave us a five star review from your recent stay with us. We are delighted that you enjoyed your stay and found every single member of staff to be pleasant and helpful. We look forward to welcoming you back to Gleddoch in the very near future. Kind regards, James

"Beautiful hotel but appalling service from some members of the staff!!!!"

1
maggiegrady, Port Glasgow, United Kingdom 09/09/2019

Totally disappointed with the way I was treated from members of staff.. attitude towards me and my bridal party the night before and day/night of my wedding was disgusting .. Had to have 2 meetings with general manager to discuss this.. Firstly was told I had to return by a back door as my venue wasn't in Gleddoch and there was a wedding being held here.. which i agreed to but felt totally embarrassed.. but had told them on 2 occasions previous to booking that I'd be staying night b4 and night of my wedding. Was told this was fine and could go ahead and book up . .. Just felt totally unwelcome the entire time of my stay .. they deducted £50 from my bill and compensated us with few bottles of fizz and a cold breakfast for there troubles and a room upgrade for one of my rooms however never got to use spa once which we were all looking forward to.. Was a totally disappointment to be made to feel like this on the biggest day of our lives.. And by spending £1000 to stay here and what i compensated with totally unacceptable in my views ... I'm never one to complain but felt so angry and let down completely by some of the members of staff at gleddoch .. some of the team were lovely but can Not get over the attitude by some of the team!! Usually have regular spa days/lunches here but don,t think I.ll be back if that's the way they treat there customers!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Margaret, Thank you for taking the time to provide us feedback from your recent stay with us. I have investigated these matters by talking to various staff and checking our CCTV. We did try to contact you 27 times prior to your arrival by telephone and also via email to explain that we are an exclusive one wedding venue and as there was a wedding already booked in our hotel for the same day as your wedding ceremony and reception that were being held in another venue that you would need to be discrete or it would break our contract and promise to our onsite bridal party. You were advised at check in by me that when you come back to the hotel you would need to use our side entrance and if you wished to have a drink in our bar you would have to get changed out of your dress to which you agreed, I then offered you a bottle of prosecco for you and your bridal party. On check-in our receptionist asked your bridesmaids for our standard pre-authorisation your party started to shout and swear at our receptionist which I am sure you will agree is unacceptable. I believe on the day of your wedding; our receptionist and duty manager arranged a complimentary breakfast for all six of you, getting yours delivered to your room and your bridal party taken up for breakfast on our guest buggy. After breakfast they then gave you two complimentary bottles of prosecco. They both felt that they done everything to make you feel special on your wedding day, so I am surprised to hear that you were “totally disappointed by the way you were treated by members of staff.” We did allow you to have your pictures taken onsite for quite a long period of time before our events manager asked your photographer stopped as our onsite bridal party were due, you continued to take pictures for some time after this. On your return to the hotel, you complained about having to use the side entrance and having to get changed out of your dress to go to our bar, that our onsite bride was in at the at the time. You then asked for free drinks and when told no you asked the member of staff's name and told him that you would be speaking to a manager about him. The next day you received yet another two complimentary breakfasts. You received four complimentary bottles of prosecco, eight breakfasts and £50 off your bill. Having thoroughly investigated this matter, I do not feel that you were miss treated in anyway and that the staff went out their way to make your stay here special. Kind regards, James

"No use of spa facilities, TV not working, poor food"

2
User 08/09/2019

I visited here in August with my partner to surprise him for his birthday. When we arrived we were told the TV was not working and apologised. At first this was not a big deal as we knew that most of our time would be spent at the spa the following day. We had dinner booked a couple hours after checking in but wanted to rest beforehand. We couldn't rest as the walls are so thin and you can literally hear every person waking past and I could even hear someone's phone alarm go off a couple rooms down from us. By this time we were very hungry. We arrived to dinner with next to no atmosphere in the dining room could use some music or something as there was not many diners. Food portions were tiny and not very impressive. It was served far to fast and did not taste fresh at all. The next morning we got up nice and early for the spa to use the pool and hot tub, which was part of our package. To be told that they are closed all day because someone was violently sick. Of course this is not their fault but due to a wedding and lots of drunken people around, this could've been prevented by monitoring who they are letting into the spa area. By this point we were very frustrated and decided to complain to the manager upon checking out. He apologised and taken £30 off the bill to accommodate for the spa and also gave us his email address for a complimentary rate in the future. I was satisfied with this but I emailed him in regards to new dates and he has just ignored it. Hence this review today. Poor customer service and care.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Emjen96, Please accept my apologies for the inconveniences that you experienced during your stay and for the fact that you have not received a reply to your email yet. Please contact our Guest Experience Manager at paula@gleddoch.com and she will investigate this matter and honour your room rate. Kind regards, James

"Speedboat visit"

4
User 07/09/2019

Stayed one night attending an event through work. Very nice rooms, reception staff very competent, and food was brilliant. Excellent location with stunning views. Would love to visit again. My only petty complaint is a pool table with no working cues.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear strobes75, We are glad to hear that you enjoyed your stay with us with your work so much that you wish to return. I am pleased to tell you that we have ordered more pool cues. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"AN AMAZING HOTEL!!"

5
Grant S, Leicestershire, United Kingdom 06/09/2019

Myself and my partner were stopping over for the night as we had a family party to attend in Paisley and we had an fantastic night here. We were amazed by the appearance of the venue as soon as we turned up and couldn't believe the size and standard of the room we stayed in!!! We also had a great experience during dinner as our waiter called Farooq was fantastic and was really warming and welcoming throughout our meal - he would even come and chat to us about our plans in Scotland etc. After dinner we had an amazing experience in the Gin bar downstairs where we spent most of the night chatting to the barman about loads of stuff whilst drinking lots of new gins. His knowledge about what gin went with certain tonics and garnishes was out of this world! We will definitely be returning for an extended break next time as it was one of the best hotel experiences we have had for a long while! Thank you!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Grant S, First of all, thank you for taking the time to leave us a wonderful review of your stay at Gleddoch. We are delighted to hear that you were amazed by the hotel and your room. Farooq is a great asset to our team and I will personally pass on your kind words to him. Since opening our Dram bar the feedback has been fantastic and that is thanks to our fantastic staff and their passion for their trade. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Anniversary night away"

3
abbywhigham, Scotland, United Kingdom 19/08/2019

I stayed at Gleddoch hotel and spa for a night away with my boyfriend. The lady at reception was very welcoming and chatty however it was quite difficult to hear what she was saying as a wedding was going on at the time. Maybe you could have a separate area for wedding guests and guests checking in to stay in your hotel? Our room was lovely when arriving and had everything we needed. Some of the paint could of maybe done with a freshen up as there were some marks on the walls however other than this we loved the room. The spa was lovely and we really enjoyed our time here. Was a real shame about the outdoor hot tub as this was one of our selling points for the hotel and was told when arriving they were shutting it and to use it straight away. We couldn't use it as it was being used up until being closed. Dinner was lovely. We had three courses of the market menu and our complimentary glass of fizz. Really tasty meal and the staff were very good. The service was slow at times whilst waiting for our drinks but not anything too much of a drama. We had drinks in the lounge afterwards which was lovely and peaceful however it was quite cold in here (might have been because I was near the window however it was closed so shouldn't have affected this much) We also had a drink in the gin bar. We loved it here great decor and really comfy seats. The man behind the bar was very helpful and chatty. Would of been nice to have a little bit of music in this bar. Breakfast in the morning was pretty disappointing. The buffet was cold and I was unable to eat it and it was as if it wasn't being replenished or kept fresh with only 2 pieces of bread left. There was no option for any other eggs other than scrambled and there were no sauces available. There was a menu on the table for alternative dishes from the kitchen but none of this was mentioned to us. Check out was fast and we had the same lovely lady at the desk. The goody bags were a great quirk to the hotel.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear abbywhigham, Thank you for taking the time to provide us with feedback from your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, James

"Loved it and hated it."

1
J7953EBamandam, Glasgow, United Kingdom 16/08/2019

Fortunately, the spa experience and massage by Stacey was amazing. This was the redeeming part of our stay and would return for this reason, although if I was put in a filthy room again I would not give another chance second time round. If I was to return to the hotel I really would expect a clean and hygienic room. Was also disappointed with extra touches-I explained that I was treating my best friend with a surprise night away for her 30th birthday. This took me a lot of time to plan, not to mention paying a fortune for the full stay. I had stated her name and I would pay for any added touches. However, this was not delivered at all. And then we were put in a filthy room, I was embarrassed and extremely disappointed. When notified reception of our dissatisfaction I was told that she was the only member of staff tending to a busy reception and would get back to me. Unable to take shoes off and relax in room whilst waiting for return call we were unhappy with amount of time wasted waiting for complaint to be dealt with. Initial receptionist nice, however we felt a little underwhelmed with lack of apology or urgency. Explained the room was covered in hair including en suit, floor filthy- stained and evidently not hoovered. Bathroom had no finishing touches, no towels provided. View stunning and helped with disappointment. Male colleague joined reception and was much more confident in dealing with issues. Female took us to alternative room. Meanwhile we have dragged luggage in and out several times with no offer of assistance. To then be shown a dark and noisy room right at the front of hotel. Room was warm and stuffy so had to open windows in room, this meant lots of noise from cars and guests coming in and out. Not the relaxing, peaceful stay i expected . Expressed to female that still not satisfied with room, to be offered no other option. Added breakfast, room service for £25, to be given cold and dry content. Sausage and bacon undercooked and tasteless. No toast provided with poached egg as asked for. Would have thought this was fairly common service. Egg very runny and unable to eat without toast. Fruit salad average at best. Don't waste your money. And porridge hard and clumpy and also very bland. I am devastated my experience with my best friend was ruined by the lack of fundamental service. We decided to make memories instead of a memorable gift. So an overnight stay with inedible breakfast and a crawling room that cost me £230 was a sore one. The spa facilities and views are what I would return for. I plan to share my review with my social media network including medical professionals, nurses and hairdressers. Would love to be offered a better standard of experience as I fell in love with the awesome views, chilled environment and cool outdoor hottub in the rain. Please change my mind gleddoch!!!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear J7953EBamandam, Thank you for taking the time to provide us with feedback from your stay with us. I am saddened to hear of the issues that you encountered and I can assure you that this is not normal practice at Gleddoch. Can you please contact our Guest Experience Manager, Paula at paula@gleddoch.com so that she can investigate this matter further? Kind regards, James

"The only choice Hotel"

5
graeme472019, Birmingham, United Kingdom 15/08/2019

The Hotel is situated inbetween Greenock and Paisley and is only 20 minutes drive away from Glasgow City Centre. The rooms are well presented and spacious and are great value for money. The staff are very friendly and helpful and the amenities are great.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear graeme472019, Thank you for taking the time to leave us a five star review from your stay with us. We are pleased to hear that you found the room to be well presented, spacious and great value for money. I will be sure to pass on your kind words in regard to the fantastic staff we have, our staff are a credit to the hotel and we value them all. We hope to welcome you back to Gleddoch in the not to distant future. Kind regards, James

"Very disapointed"

3
118elspeth, Largs, United Kingdom 13/08/2019

My husband and I went with friends as we had got a meal deal. I was shocked at the waitress who was not at all friendly , we were booked for 6pm and when we approached the restaurant one minute before 6 we were not allowed in. We asked for a window table and were told no the table was too small, rubbish.The meal was cold and very small portions. We complained and the gentlemen were offered a sweet, my friend and I were already having a sweet off the deal so we were not offered anything, disgraceful. Gleddoch House years ago had a great reputation but unfortunately this has changed dramatically for the worse. The young gentlemen waiter was talking to us and it was obvious the Manager of the restaurant was not happy. After the meal we went into the lounge, it was more like a children's play room and most disturbed to see a dog wandering about the tables as people were eating. I cannot believe how this place has changed, and how bad the meal was.

"Great place to stay "

4
bluenosewrx250, Teddington, United Kingdom 12/08/2019

So my girlfriend booked this for my birthday, drove up and the location is fantastic, great views out to the Clyde but weather was crap. We arrived early and room was not ready which was cool and we just went to the bar with the receptionist saying she would phone us when ready, no phone call ever came and we had to go back to reception a hour after normal check in to get our key, no big drama but thought it needs highlighting. Got to room, fantastic great bed, clean room and quality shower, no complaints at all there, hot tub outside in rain was awesome and really enjoyed the facilities in the pool etc. Food great and breakfast also spot on, overall a great overnight stay, would highly recommend and ignore the critics who moan about minor things. Would definitely stay again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear bluenosewrx250, First of all, thank you for taking the time to leave us feedback from your recent stay with us. I am pleased to hear that you had a fantastic stay with us for your birthday and I will pass on your feedback to the staff, who I am sure will be equally delighted. We look forward to welcoming you back to Gleddoch in the very near future. Kind regards, James

"Overnight Stay"

4
carolinek561, Newton Mearns, United Kingdom 11/08/2019

Stayed for one night in a deluxe room. Room was of a good standard. Pity our view was over a roof. Comfy bed. Used the spa area. Indoor hot tub only had jets working in half of it which was disappointing. Outdoor hot tub was perfect. Had the 2 course market menu. Food was nice but small portions. Hubby was s hungry. Pleasant barman in the downstairs bar who was very chatty. Breakfast was a good selection. Overall opinion is that we would visit again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear carolinek561, Thank you for taking the time to provide us with feedback from your recent sty with us. We are pleased to hear that you liked your room and found the bed to be comfortable. We are replacing our hot tubs as we are aware that they are becoming tired due to high usage. We are introducing a new menu and we have increased portion size as we do always listen to guest feedback. We look forward to welcoming you back to Gleddoch in the future. Kind regards, James

"Very Disappointed"

2
User 07/08/2019

Two course Market menu The menu was average & what we got was well below average the food was cold especially the potatoes when we complained they offered the men a desert as the ladies opted for main & desert any way & The men had starter & main the ladies left hungry as would not eat cold meal but men had a three course but not a good quality meal then we returned to the lounge bar were people were eating food & a dog was walking round everyone table the bar was smelling off dog so disappointed the service was very poor apart from the poor waiter that tried to make thinks right but his manger was not looking happy about him trying his best to help us .

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Helen M, Thank you for taking the time to provide us with feedback from your dining experience with us. Please accept my sincere apologies if your meal was cold and you were not offered another meal, as we would normally always offer guests a replacement if they did not eat their meal. I will discuss this with the relevant managers and supervisors. We do hope that you will give us another chance to impress you. Kind regards, James

"Relaxing break.."

4
jackson1998, Edinburgh, United Kingdom 07/08/2019

I travelled to the Gleddoch by myself for a much needed two night rest/break. The location was great (stunning scenery) and the hotel was very well signposted from the main road and easy to find. Check in was at 3pm, but as I also had a spa treatment booked at 3pm, I arrived a little early in the hope I would be able to check in before my treatment. This wasn't possible, which is fair enough and I went back after my treatment. Check in then went smoothly, with everything explained clearly. I stayed in The Clyde Suite, which was beautiful and although there were one or two stains on the carpet and a few things needed repair (Wallpaper slightly coming away from wall at the edge near spa bath and grouting loose in places here also) I did feel the room was very clean. The amenities were great with a kettle and coffee machine. The bed was very comfortable. The spa bath was great, but It would be helpful to have instructions in the room. It was also a slight shame the Clyde wasn't visible when in the hot tub, as the view when stood at the window was absolutely stunning! There are steps in the hotel, or you can walk up the hill outside. As someone who isn't especially fit I didn't find these a problem, I had wondered if it would be after reading other reviews. I had spa treatments on two days. A seaweed foot treatment and then the ‘Imperia Spa Ritual', which includes a massage and facial. The waiting room and corridors of the spa were beautiful. I didn't feel the treatment rooms felt especially luxurious or relaxing, but this may be in part due to personal taste. The foot treatment room though did feel very over crowded with equipment and like a bit of an afterthought. The therapists were wonderful though and made up for this. The Imperia Spa Ritual was particularly relaxing and I'd highly recommend it. The relaxation room afterwards is a lovely touch too and stunning. I had room service dinner one day and this was from ‘The Nineteenth' menu. I had fish and chips and potted salmon. Both were really good, the home chips especially nice. As was the fish. The other day I had dinner at The Vista as the menu looked so tempting. I have to admit to being a little disappointed. The staff were wonderful and the food beautifully presented (I ordered the duck roulade and pork belly from the market menu) and I found the portions good, but it sadly lacked flavour. I felt both the duck and pork belly were under seasoned. It was good value, but after the impressive fish and chips the previous night, I had expected great things. Also, the staff need more menu knowledge as I asked if the pork came with any potatoes and was told it did not, so I ordered some. Only to find that it did come with potatoes when it arrived. Breakfast was great. A lovely buffet selection and good quality sausages. Lovely to have a it of coffee too instead of having to ask for refills. I had a couple of drinks in the Dram bar and enjoyed it. They didn't stock the whisky I prefer, but the barman was able to make a good suggestion which I enjoyed. He was also friendly, nothing for myself or any other guest seemed too much trouble and made me feel very comfortable, which doesn't always happen as a woman on my own in a bar! Overall, I had a lovely and relaxing stay. I'd definitely visit again. The negatives I mentioned were vastly outweighed by the positives and the staff here and their manner is a huge plus point for this hotel.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jackson1998, Thank you for taking the time to leave us feedback from your recent stay with us. I have enjoyed reading what you liked and what you felt we could do better. It is through such feedback that we can improve the service that we offer here at Gleddoch. I am pleased to hear that you had a relaxing break in our Clyde Suite and that you enjoyed your Imperia Spa Ritual, sometimes it is good to get away from it all and I am pleased that we managed to make your break a relaxing one. I will pass on your feedback to our Head Chef, who I am sure will take it onboard. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Disappointing"

2
933martinn, Chesterfield, United Kingdom 07/08/2019

Stayed here whilst on business. At first glance it is very impressive. In the end it was not. Loud music playing at 11.30 pm from the room below so had to call reception. They must have had a word as it eventually stopped. Breakfast was average and if you wanted certain things it was extra. I would expect everything included. OK if you like golf but not somewhere I would stay again

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 933martinn, Thank you for taking the time to provide us with feedback from your recent stay. Please accept my apologies if the guest from the room below was playing loud music, I am pleased to her that the staff rectified this as soon as they were aware. Due to an increase in our suppliers prices, we have had to add additional costs to some items, we do however have a large mixture of items that are unlimited from bacon, potato scones, black pudding, pastries, cereals, fruit and many more items. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Overnight"

3
cocoandfendi, Bishopton, United Kingdom 05/08/2019

Staff great...food a bit pricey....2 tiny scallops for £11.00...hotel.nice..cant beat the views..but room was boggin..filthy carpet and wardrobe full of dust..not the 4* we are used to as seasoned travellers

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear hummerh2sva, Thank you for taking the time to leave us a review from your recent stay with us here on TripAdvisor. I am delighted to hear that you found the staff to be great, they are an asset to the hotel and we value them all. Our scallops are hand dived scallops so they are more expensive and of better quality than dredged scallops. We have had our carpets professionally cleaned and stains such as Irn-bru is impossible to remove so we have purchased new carpets for the bedrooms. We do hope that you will give us another chance to impress you. Kind regards, James

"Night away with hubbie"

3
User 05/08/2019

Overnight stay with hubbie check in went smoothly nice greeted from staff! Always a bonus!! A smile goes a long way!! Spa facilities amazing and clean! Room lovely but the bed was a let down sore back this morning restaurant a big let down! Food very small portion and not a lot to choose from! We got breakfast in room and again another let down! Was very bland,, we've stayed in other 4 star hotels for what weve paid and am sorry to say gleddoch didn't do it for us and don't think we will return!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 124nel, Thank you for taking the time to provide us a review of your recent stay with us. I am pleased to hear that you found the staff to be nice and enjoyed our Imperia Spa. I am surprised to hear that you did not get a good sleep as most guests love our mattresses and some have even went and purchased them. I will pass your feedback onto our Head Chef as we are always looking at ways to improve the food and service that we offer. We do hope that you will give us another chance to impress you. Kind regards, James

"Overnight Birthday Stay"

3
User 01/08/2019

Booked hotel for my partner on booking.com - on arrival hotel staff advised me this had been cancelled in error- hotel very quick and friendly to fix and even upgraded our room- which was very appreciated. Didn't get birthday message in room as requested however this was down to booking.coms error. Spa and gym lovely no complaints at all, very clean again friendly staff! Disappointed by la vista restaurant - very poor menu choice and small portions - menu trying to be too fancy and Dosent really suit families or those who enjoy a simple meal. Overall would stay in hotel and use spa again but would not use restaurant

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear lknigh543476, Thank you for taking the time to write us a review from your recent stay with us. I am pleased to hear that we fixed the error by the third party booking sight and upgraded your room. I apologies if your birthday plate and card did not get moved from your allocated to room to your upgraded room, this was due to the room move. I am pleased to hear that you enjoyed our Imperia Spa and found the staff to be friendly. We do offer a bar menu in our 19th bar from which we do offer more simple foods. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Brilliant Stay and Excellent Welcome!"

5
Shannon R, White House, Jamaica 29/07/2019

We arrived at Gleddoch as a treat for my mums 50th and it was a brilliant stay! The facilities and their spa were perfect and What made our stay excellent was the service received from the staff but particularly from Sammie who greeted us on arrival and check out. She was welcoming, accommodating and made us feel very relaxed during our stay! Will definitely be back again soon!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Shannon R, We are delighted to read your fantastic feedback from your stay with us for your mum's 50th birthday celebrations. Our staff are a great asset to our hotel and I will pass on your kind words to them all, especially to Sammie. We look forward to welcoming you all back in the very near future. Kind regards, James

"Great Overnight Stay"

5
Molly2891, Glasgow, United Kingdom 26/07/2019

We stayed here one night for my anniversary/birthday. It was fab!! All the staff we encountered were lovely and the room was so nice. It is a big hotel so going from reception to rooms can be a pain but no way of getting around that. Breakfast was lovely and I ordered poached eggs which were perfect!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Molly2891, We are delighted to hear such positive feedback from your birthday and anniversary stay with us and that you have chosen to share this with other travelers here on Tripadvisor. We do appreciate that our hotel is spread out over a hillside, but I am sure you will agree that the fantastic views we have more than make up for this. I will pass on your feedback to our breakfast chef, who I am sure will be equally delighted. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Average room"

3
graham j, Glasgow, United Kingdom 25/07/2019

Stayed at the Gleddoch this month in one of there, The Risidence at Gleddoch rooms, Felt they are way over priced for what you get, could not park in the reserved parking, no Elemis products in the room bathroom was very small.Room is average Lots of stairs just to go anywhere in the hotel. Breakfast was poor and cold. For what they charge for a room you can get a lot better else where a lot cheaper.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear graham j, Thank you for taking the time to provide us with feedback from your recent stay with us. I am saddened and surprised to hear that our residence rooms did not live up to your expectations. Myself and the staff all love room 75 that you stayed in as do all of the guests who stay in this room. Our Residence Rooms are decorated with luxury furnishings and the toiletries are Penhaligon, as these are more prestigious. We are set on a hillside so we do have a lot of stairs throughout the hotel and we do offer a buggy service for any guests requiring help to get around the hotel. I will pass your feedback on regarding breakfast to our Chef. We do hope that you will give us another chance to impress you. Kind regards, James

"Ngt away "

5
Allanf1970, Perth, United Kingdom 23/07/2019

My wife and I stayed here on monday 22/7. The hotel is lovely, rooms are clean, bottled water in room, lovely soaps to use. We ate in the vista restaurant, the food was delicious, we had a deal, but were allowed to choose off the main menu up to the value of £25. Which was a great addition. We had drinks in both bars, although we enjoyed sitting outside( weather was sunny) would definitely stay here again, all the staff were friendly, especially our waitress in the vista( sorry never got her name) played golf, course is in great condition. Thank you gleddoch hotel, you made our ngt away very special!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Allanf1970, We have loved reading your review, it is lovely to hear that you had an enjoyable stay with us. I will pass on your compliments in regards to the delicious food to our Head Chef, who I am sure will be equally delighted. We have invested a lot in our golf course over the past few years, so to receive such great feedback is always great. We look forward to your return visit in the near future. Kind regards, James

"Very pleasant break in comfort"

4
Frances R, Glasgow, United Kingdom 21/07/2019

Spent a relaxing time here. Comfortable large room with view over golf course. Had to ask for coat hangers and no bottled water or herbal teas in the room. We enjoyed the pool and the heated ceramic loungers in the conservatory. Diner had good choices for me with sea bass and Crete brûlée and they did not disappoint. Not much atmosphere in the dining room.. breakfast had good variety of fruits and cereals etc. Poached eggs were OK. One nice touch was a goodie bag when we checked out.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Frances R, Thank you for taking the time to provide us with feedback from your recent stay here at Gleddoch. We are pleased to hear that you had a nice relaxing time in our Imperia Spa, it certainly is a fantastic area with spectacular views that allow you to relax and unwind. Please accept my apologies if water, coat hangers and herbal tea was missing from your room, I will feed this back to our Head Housekeeper to ensure that the rooms are stocked correctly. Glad to hear that you enjoyed the variety of food that we offer in Vista. We look forward to welcoming you back in the very near future. Kind regards, James

"Just added more stress"

2
User 21/07/2019

I stayed here with my husband the staff were friendly and the room was clean although from the photos and price of room I was expecting better there was make up stains on the carpet and the xtra large bed we paid for was just two single beds pushed together. Also as there was no glass allowed in the pool area I asked for two cocktails in a plastic cup which looked like it only filled 150ml and was charged nearly 16 pound for 2 couldn't believe it! Also when we checked out of the hotel they have overcharged my bank account and have left my bank overdrawn and occurring bank charges. I booked this stay to relax after a traumatic hospital stay and its been more added stress they have apologised and are trying to sort it but think I deserve a bit more than an apology for my added stress and inconvenience.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Shablnlon, Thank you for taking the time to provide us with feedback from your recent stay with us. Please accept my sincere apologies if the room did not exceed your expectations. We do regularly get our carpets professionally cleaned to maintain them and we are in the process of replacing the carpets that have stains that are not coming out. Due to health and safety legislation no glass wear is allowed poolside. The measures in your plastic cup would have been the correct measures but in the smaller plastic cups. I apologies if there was an error in your payment that led to you occurring bank charges, the hotel will reimburse these charges if you can send us these. We do hope that you will give us another chance to impress you. Kind regards, James

"Beautiful location"

5
Eileen B, Glasgow, Scotland, United Kingdom 21/07/2019

Given and overnight stay as a gift, so glad we managed to go. Staff friendly and courteous at all times. Room very nice, there was a few stains on the carpet though, bed enormous comfortable, clean and fresh. WiFi, t.v and tea/coffee, nice toiletries and bath robe and slippers for the Spa/pool. Accessible throughout. We used the Vista bar for a light evening meal, very nice. Breakfast was buffet style both cooked and continental, all nicely presented and fresh. The ground and forest trail walks most enjoyable, the hotel is on a hill overlooking the river Clyde so some of the paths are steep to navigate, I'm disabled but managed the walk slowly. The ground also sported a golf course and range plus club house. All I all a great break, so relaxing. Will return.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Guest, Thank you for taking the time to comment on your recent stay with us. I am thrilled your overnight stay was very enjoyable and we look forward to your return. I apologise for the stains on the carpet, we are currently going through the process of replacing our carpets and we do get an external contractor to professionally clean the flooring on a regular basis. Kind regards James

"Beauiful position but expensive"

3
celiatruesdale, Crawley, United Kingdom 19/07/2019

We stayed here for one night for a family birtday party. On arrival the staff were friendly but we were not offered any help with suitcases. This was surprising as there are no lifts in the hotel and we had several staircases to climb to access our room. The hotel is tastefully decorated with a Scottish theme and overlooks the Clyde. The grounds are lovely. Hovever, we paid for an executive room. The room we were given was very comfortable but as it was positioned over the front door it was extremely noisey and we were woken early with the noise of the band from the previous evening moving their equipment. The room had no air conditioning, hence we had to keep our windows open. We have stayed in many executive rooms in different hotels and this was not in the same calibre especially for £200 a night. The meal for the function was very good but our breakfast in the Vista restaurant was disapointing. The selection was adequate but everything was cold. To access this restaurant from our room we again had to climb several stairs. The restaurant is basically decorated and does not compare with the standard of the rest of the hotel.It resembles a snack bar rather than a restaurant in an expensive hotel. I would recommend that anyone visiting this hotel with mobility problems seek advice when booking and request a suitable room wit easy access to all ameneties.

"Stayed here 15th - 17th July 2019"

5
Doak87, Glasgow, United Kingdom 18/07/2019

Myself and my partner stayed here for a few days short break to relax, enjoy the spa facilities and just get away for a few days. First impressions when we pulled up to the main building were very good, beautiful building, beautiful grounds, very clean and fresh. The lady that booked us in at the main desk was very welcoming and provided lots of useful information about our stay and the facilities available. Our room was very nice, clean and tidy with amazing views across the water from our window, couldn't have asked for a better view. The Spa facilities were very good, swimming pool good size and nice temperature, used the sauna and steam room numerous times. Added surprise of an indoor and outdoor hot tub which we also used more than once, my only criticism there would be the outside hot tub, full of bugs that had found their way into it and the functions weren't immediately apparent on how to use it properly, took some button bashing to get it to go. The actual hotel has a restaurant, bar restaurant and a whisky/gin bar downstairs. The food was delicious and well prepared, could give bigger portions in the bar restaurant though, steak pie was amazing but the slither of cheesy mash and little lump of veg left me hungry shortly after dinner. We finished our last night in the Whisky/Gin bar and it was definitely our best night. We had originally went there for our first drink on day 1, were served by Robyn (with a Y) who was very friendly and made a gin that blew my head off but tasted great. Our last night we went back and again Robyn was serving, myself and my partner spent hours there having a great time, Robyn was a fantastic host, kept us topped up with very good recommendations on gins and what to pair them with which my partner loved. Very friendly and genuine chat kept us there till late. Would definitely recommend this place and special mention to Robyn for her fantastic customer service and attitude.

"Perfect for golf"

3
User 17/07/2019

We had 7 days here- primarily for my husband to play golf- a fantastic course and we had perfect weather. I am surprised to read negative reviews about the staff- we found the staff faultlessly polite and helpful and more than ready to deal with any glitches. This is from the restaurant to room service to housekeeping to reception. Our room (6) in the Lomond wing, had a stunning view and the bed was v comfortable. The only reason this review has got 3 stars is the noise levels from above. On a couple of nights there were noisy guests but otherwise the disturbance came from the unavoidable footfall above due to the wooden structure of the building and lack of insulation. This is not a problem for heavy sleepers, but definitely annoying if you are looking for peace and quiet. After one particularly noisy late night and early morning with elephants above, I spoke with reception who were sympathetic and offered us a room upstairs, which we declined (too much hassle to move and we liked our room and reception said those guests were leaving anyway). Looking over past reviews, noise seems to be a recurring theme- this really needs to be dealt with. It is unfair to charge these kinds of prices without the guarantee of a good night's sleep.

"Left disappointed "

3
MissVanZyl, Bowness-on-Windermere, United Kingdom 16/07/2019

A surprise birthday treat from my other half. Arrived in the room on the noisy wing, furthest away (loads of families with kids running and screaming in corridors). Room was mostly clean (plastic under seat). Flowers and happy birthday chocolate in room was lovely surprise but hotel forgot about the Prosecco my other half also ordered. Evening meal was delicious, food well executed and tasty. Service below average: started off over attentive and pushy to get order and in the end didn't even ask if we wanted more drinks. Free Prosecco was appreciated. Bar (Drum bar) was really good with friendly and knowledgeable waiter that mixes the best gins! Breakfast was a major let down. We got seated, got our coffee and waitresses never came to see us again, I even waved at them to get their attention as I wanted to order eggs Benedict... but waste of time. Instead had the buffet breakfast, food wasn't quite hot enough. Not enough spoons for cereals, yogurt, seeds etc so it soon got messy. My partner had to reset/fix toaster as it was only toasting one side ... which in turn caused a big queue. We wanted another round of coffee but again couldn't get waitresses' attention. Didn't use spa but looked lovely. So all in all a disappointing stay and customer service needs to step up a gear.

"Not worth the money, definitely not 4 Stars"

1
User 16/07/2019

A rather tired hotel with many faults in room and around the property. Very disappointed stay only booked because of a family party at hotel, glad it was only one night. Stayed in other hotels during the week at half the price that were miles better!

"Hotel booked for family celebration,dinner and overnight stay"

3
Margery P, Southampton, United Kingdom 11/07/2019

Beautiful location overlooking Dumbarton Rock and river,however got lost as sat nav took us to dustbin area! Not well signposted. Promised executive room as part of booking but would not call it such for £200 a night. Very hot night so Windows kept open and wakened by band loading up their equipment from night before below us before 8 am! We both had to recharge room key every time we wanted access

"DO NOT GO HERE"

1
User 10/07/2019

On arrival, the bin in our room had not been emptied from previous guests. We then went to the swimming pool which was alright, there was very little for the kids to do however. Shame that it's a public changing room and that staff walk through it every 10 seconds, and that its a wet changing room which you have to use for the gym too. Went to the nineteenth restaurant for dinner which we expected to be a lovely meal but were unpleasantly surprised. There was only one waitor who seemed to be only starting out but every 5 minutes a tall, bald man in a suit walked in and asked us what our waitor was doing wrong, as if he was trying to find faults. This isn't how a new member of staff should be treated. The five option menu didnt help and they ran out of fish! Bringing it down to 5 options. Every so often we would hear yelling from the kitchen and each course took at least 20 minutes to come out (none of which were worth the wait) Food was terrible and overpriced. When we tried to go to sleep there was an annoying green light near the door to our room that could not be turned off, which kept me awake the whole night. When i did finally get to sleep i was woken at 6:30 by what sounded like children shouting and dancing in the room above. Breakfast wasnt much better, sausages were revolting and the bacon was green in some places. They had crammed so many people into the room that we couldn't hear each other speak. Nowhere near worth the money you pay, I wouldn't go back if i was paid!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear honestreviews2634, Thank you for taking the time to provide us with feedback from your recent stay, we value all feedback as we are always looking for ways to improve the service that we offer. Please accept my sincere apologies if your bin had not been emptied, this feedback will be passed to housekeeping to ensure that it does not happen again. Like most hotels, spa facilities do share the same changing area and staff regularly walk through to make sure that it is clean and our towels and robes are not overflowing. As the member of staff you mentioned is in training our restaurant supervisor does come around each table during each course asking "how has your day been and is everything ok with your meal" or words to that effect. But I will pass this feedback on as we would not want guests or members of staff feeling like we are looking for fault. Our food is cooked fresh, so will take 20 minutes to prepare. Had you made us aware that you were not happy with your meal, we would have replaced it. The small green light in the bedrooms is a fire exit light which must be there for health and safety reason, I apologies if this disturbed your sleep. Our bacon and sausages are local produce, delivered daily, I apologies if our breakfast was not to your liking. I will discuss all of your feedback with all of the relevant managers. We do hope that you will give us another chance to impress you. Kind regards, James

"Could have been so nice... Instead very disappointed "

2
User 09/07/2019

Stayed here with my wife for couple nights on silver wedding anniversary while kids with grandparents. So really looking firward to treat. First night nice with lively big room overlooking Clyde. Had mice chat with friendly staff in The Dram bar. Next night started well wuth quiet relaxing time in spa, almost had it to ourselves. Then nice meal in 19th Hole. After that nightmare began! Wedding in hotel and we were okay with dim thud of music till small hours of morning. But next 3-4 hours were horrific...shouting, slamming doors, swearing...general loutush drunken shenanigans till 4.30am! Called reception twice but could've called all night but gave up! Staff very apologetic in morning and did take something off bill but stiil nowhere near eniugh to compensate for dreadful night. We would have been prepared to give better rating but having seen this us not isolated incident we fear this is all too common an occurrence. Manager said noone else complained but having read reviews this is clearly nit the case. So in summary if you value your peace and quiet and seeking something 'special' then avoid as this place could all too easily disappoint horribly.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Martin M, Thank you for taking the time to provide us with feedback from your recent stay with us. I am pleased to hear that you enjoyed our dram bar and a relaxing time in our Imperia Spa. I was made aware of your complaint by our Guest Experience Manager, Paula who did speak with you at check out. Although the hotel cannot accept responsibility for guests behavior we do have to make noisy guests aware of how much noise they are making and give them the opportunity to quieten down as most of the time they do not realise how noisey they are being. If they then fail to keep the noise down then they will be asked to leave. We did not receive any further noise complaints from the second night that you stayed but we do sympathize that your sleep was disturbed and that you had a six hour drive the next day. I am going to have a meeting with our nights team as Paula thought that they could have acted quicker on your behalf. Our hotel is usually peaceful, although there has been a few loud guests over the past couple of weeks, but as I am sure you can appreciate guests use different booking platforms and we are not aware before guest arrive what the intention of their stay is. We do hope that you give us another chance to impress you. Kind regards, James

"Beautiful location"

4
samiamcneil, Erskine, United Kingdom 09/07/2019

Bloody hotel at a beautiful location, with rooms well decorated. However, room was roasting so we left windows open when at dinner. Both ourselves and friends had food stolen by squirrels or something (maybe magpies, who knows). Cleaners not thorough enough... Q Tips and cobwebs left in room.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear samiamcneil, We appreciate you taking the time to provide us with feedback from your stay at Gleddoch. I am pleased to hear that you liked our location and found our rooms to be well decorated. I appreciate that rooms are warmer due to how hot it is outside at the minute, we do provide fans to help guests cool down and of course we recommend leaving the windows open, but will now need to advise guests that the wildlife may come in! We will keep an eye on this so thank you for making us aware. I will speak to housekeeping regarding the high dusting. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Birthday Ruined"

1
User 08/07/2019

Our experience started off well with being located in a nice room and had a pleasant dinner however what let us down was the noise! Our room was on the ground floor and the guests above us were unusually noisy at 2.30am and didn't stop talking/partying until around 4am. We tried calling reception countless times from our room (via the handset next to the bed) but all it done was ring out. Also tried calling the front desk via the main contact number found online but again didn't get an answer. The guestbook in each room does say ‘24 hour reception' but maybe that's only true when the hotel is busy? I booked this trip as part of my wife's birthday present but with only a few hours sleep, yet more noise, poor sound insulation and non existent reception or staff, it seems my present to her is a terrible experience and lack of sleep!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Nadeem_Bash, Thank you for taking the time to provide us with feedback from your stay with us. I am pleased to hear that you liked your room and enjoyed your evening meal. Please accept my sincere apologies is noise from other guests made an impact on your experience. Our reception is manned all night except from when staff are carrying out walk rounds. I will ask our nights staff why the phone was not answered or the noise not stopped from doing a walk round. We do hope that you give us another chance to impress you. Kind regards, James

"Excellent"

5
T W, Chabanais, France 05/07/2019

Very good hotel with excellent spa facilities. The surrounding area is stunning. The location is great for getting into Glasgow by rail or road, as well as being handy for visiting Loch Lomond. The food was delicious. The staff were very accommodating. Everything was clean and tidy. Also plenty of car parking space.

"Sunny Port Glasgow"

4
User 03/07/2019

Surprising stay, excellent fitness centre. Amazing views over the river and surrounding green space. Rooms could do with a bit of a freshen up but the location is excellent and facilities and staff were great

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Nomad30196371519, Thank you for taking the time to leave us a review from your recent stay. I am pleased to hear that you enjoyed your stay and even managed to catch some rare Scottish sun. We do have an ongoing maintenance project to freshen up our rooms, but I will ask that our team check the rooms and priorities their work. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Trip to Greenock"

4
Adrian S, Wigan 03/07/2019

I booked this hotel because of its close proximity to Greenock and because it allowed us to take our pet dog. The original booking was only for one night but we liked it so much that we decided to stay for a second night and explore the surrounding area. The change as with anything else requested was no trouble to the staff (who were really friendly and helpful). We dined in the hotel the first night and enjoyed the food although it didn't quite meet our expectations - maybe we expect too much - and it was a tad expensive for the quality. Breakfast is a buffet and again the food was OK but the selection and quality was nothing special. The real positives are the location and the beautiful surroundings. The rooms were more than adequate, clean and comfortable.

"Spa day"

5
350jinty01, Glasgow, United Kingdom 02/07/2019

Spent a wonderful day/night with friends Spa, massage, lunch and dinner. Everything was amazing. The rooms were great.The staff are so helpful. Alan in the drams bar certainly knows his stuff and was brilliant at mixing the perfect gins for each of us. I would definitely recommend to anyone looking for a high quality experience.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 350jinty01, First of all, thank you for giving us a five star review from your recent stay with us. I am delighted to hear that you and your friends had a wonderful relaxing stay with us. I am delighted to read your comments regarding the staff and I will make sure they all get to hear your kind words, especially Alan who is a credit to the hotel. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Doesn't offer what it advertises"

1
User 02/07/2019

This hotel looks like a luxurious spa hotel however the customer service is non existent. The food is awful and the spa staff were useless. The hotel is beautiful however the staff are disinterested in helping.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Mobile54748595949, Thank you for taking the time to provide us with feedback from your stay with us. Our staff always receive fantastic feedback regarding their friendliness and customer service so may I ask if you contact our Guest Experience Manager at paula@gleddoch.com so that we can look into this matter further. Kind regards, James

"Honeymoon break"

2
User 26/06/2019

So my husband and I arrived mid afternoon on Monday, we were greeted by such warm polite staff and shown to our room. We relaxed for a short period before heading to dinner, now we'd arrived around 10 minutes early as we weren't sure were the restaurant was located. We were informed it was still closed until six, would we mind waiting in the bar area and someone would come and collect us. We waited for 15 minutes to see other guests being sat in the restaurant, so took ourselves through. Now we waited for over half an hour for our starters to arrive, then a further half an hour for our mains for them to be cold. We sent them back and 20 minutes later they returned. Now my husbands was perfectly hot by now, mine was under cooked to my liking and cold again. By this point I was truly fed up and wanted to return to the room. We were apologised to and offered further offers of food but I declined as my night had been ruined. My husband complained to management where as I retired to the room upset. The following morning we decided to book in for a couples massage and spend time relaxing after a bad start to our honeymoon, to be informed that the spa was fully booked and that we should of booked in advance. By this point I had had enough and just wanted to return home. My husband again contacted management for them to come to our room for us to complain basically. The general manager, Amanda, on shift was fantastic, she was disappointed to how upset we were and the less than satisfactory standards we had received. After leaving our concerns with Amanda, she returned to inform us that she had upgraded our room free of charge, removed the bill for the food the previous evening and had spoken with the spa manager and booked us in for a couples massage. The massage and spa facilities are fantastic and we thoroughly enjoyed our time there. Along with this we also received a bottle of Prosecco and afternoon tea, which was fantastic and the staff so attentive. That night our meal was superb, I had the children's menu as I was too scarred to order from the more adventurous menu in case it was wrong again. The staff were very attentive and we received complimentary glasses of champagne along with our main/deserts. We then arrived at the Dram bar, which was fantastic from start to finish. The bartender Tom was fab, he had us laughing and feeling very welcomed along with fellow guests. This was the highlight of our night. However I doubt that we would stay again due to our first nights experience. It's hard to remove the damped views you already have.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GemFerg, First of all, thank you for taking the time to leave us a review from your recent stay with us. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process. Please accept my sincere apologies for the issues you have highlighted but I am delighted to hear that Amanda, our Operations Manager was able to rectify these for you. I am delighted to read your comments regarding our dram bar and I will be sure to pass on your kind words to Tom. We do hope that you will give us another chance to impress you. Kind regards, James

"An opportunity lost..."

4
WutheringDepths, West Yorkshire & London 25/06/2019

Not a promising start... 1. The room. When we checked-in to the hotel at reception, we were told that we could either drive up to the car park by the Spa to access our room, or use the internal staircase across from the reception desk. Either way, our main luggage and cases would be delivered to our room. This seemingly straightforward ‘introduction' to the Gleddoch Hotel, proved to be anything but. We had been allocated room 9 – an ‘Executive Double' – and we decided to walk to our room. However, after we had opened several corridor-doors and climbed several sets of stairs, it became fairly obvious that room 9 was on a completely different level to the quiet reassurance of reception. We didn't count the flights of stairs - my guess would be five – but this was mainly because the final flight was accessed across some recently laid concrete, leading up to a sheet of builder's wood across the top of the staircase. Move the wood to one side, or climb over it, and you would finally find yourself on the level of room 9. All very straightforward and just what you might expect of a four star luxury hotel? Observation number one: The Gleddoch Hotel seems to have been ‘developed', with almost no regard for either the visitors or the staff. I would guess that there is around a four or five floor-level difference between the ground-floor level of the original building – where reception is located - and the main Spa/Restaurant/Rooms level. And the only means of travel between these areas is either on foot around the outside of the building; or on foot along corridors and up staircases. There isn't a lift anywhere in the entire building. So, not only do guests have to haul themselves up driveways or staircases in order to access different parts of the hotel, but so do the poor housekeeping staff; who we saw wheeling their plastic cleaning trolley equipment up and down the external driveway! When asked about this ‘lack of lift, or lifts', we were given the stock answer that it was a ‘listed building', and therefore it was impossible to retro-fit any lifts. A mind-numbing reply given that we are talking about ‘extensions' that have been built onto the hotel over the past 20 or so years – not the original building – and that the Royal Academy, British Museum, and even listed Huddersfield railway station, seem to have managed to install lifts into listed buildings quite recently! So, onto room 9. Our ‘Executive Double' – when finally reached – was reasonable in size, but that was about all. As we were paying £171 a night to stay in a luxury ‘country hotel', we were expecting a bit of a view from the window. Not a grand sweeping vista of the Clyde, but at least a bit of space and greenery? The ‘view' from the window was in fact of a car boot and number plate. The window – which was slightly below ground-level – looked out onto the car park. And if someone parked their car in front of your window, you even lost sight of the car park! I returned to reception and let them know how disappointed I was with the room. And in fairness to the hotel, they immediately offered an alternative, which I was more than happy to accept. But that doesn't get around the fact that I shouldn't have had to complain in the first place. If you pay £171 for a room and breakfast in a fine ‘country hotel'; you shouldn't be given a room with a view of a car in a car park. 2. The Dining experience. Having worked out that you access the restaurant from the hotel either by walking up the outdoor driveway, or by doing battle with the stairs, we booked ourselves in for an evening meal at the ‘Vista' restaurant. And as it wasn't raining, we walked up the driveway. However, as the ‘bar' menu actually looked a bit more appealing than the restaurant one – and as they all came from the same kitchen anyway – we decided to decamp to the the bar and have our evening meal in there. So at around 7.30. we ordered fish and chips, a steak pie, and a bottle of wine. By 8 the wine and a carafe of water had been delivered, but nothing else had happened; the ‘carafe' turning out to be a recycled, plastic, screw-top bottle, that had been washed out and reinvented as tableware! (Photo of the carafe uploaded). Around 8.15 the waitress came and apologised because our order had been ‘lost', and there would now be some delay! Would we like some ‘nibbles' to keep us going? We asked for maybe some olives and bread, and were slightly surprised to be told that the restaurant didn't have any olives. So we opted for just some (crusty?) bread and olive oil. About five minutes later the waitress returned with two, cut, white seeded rolls and a small jar of butter. The restaurant, it transpired, didn't have any olive oil. We had actually joked about them not having any olive oil while the waitress was away - and then it turns out to be the reality. And then, finally – an hour and a quarter after we'd ordered it – our food actually arrived. The fish and chips, looked like fish and chips; which was fine if not exceptional. The steak pie however was in a slightly different league. (Photo of the steak pie presentation uploaded). To say that the ‘presentation' was Shaker-like in its simplicity, may be doing it some injustice. Let's just say that I was slightly surprised by the somewhat monochrome appearance of an evening meal at a four star luxury hotel – even it was in the sophisticated Nineteenth Bar, rather than the adjacent Vista restaurant. And it really was quite a pity, because despite its remarkably ‘dour' appearance, it was actually a very good steak pie! But as a final note, while clearing the table at the end of the meal, the waitress did manage to drop a gravy encrusted knife onto my lap. Nothing catastrophic, but somehow a reassuringly appropriate event for a truly memorable dining experience. Observation number two: That an order could be ‘lost' for a while is understandable. However, a delay of three quarters of an hour, between being told that an order had been ‘lost' and the food actually arriving, is quite ridiculous. And perhaps no one else would be surprised that a four star luxury spa hotel doesn't have any olives? But no olive oil either? Along with using a washed-out plastic bottle as a ‘carafe' to serve water? All in all – and as I said to the ‘Experience Manager' at the end of the meal – we ended up feeling more bemused than angry. The ‘dining experience', following on from the ‘arrival experience', leaving us to wonder what other delights the hotel might have in store for us! (The ‘Experience Manager' did promise that she would ensure our remaining stay would be a memorable experience; but we never heard from her again, except for an accidental corridor encounter, where she assured us that the hotel restaurant now had olive oil). In conclusion: 1: Rooms. The room we were allocated after complaining – room 69 – was lovely. It had a view over the garden and everything else that one might expect from a comfortable country hotel. We just shouldn't have had to complain about the room we had been allocated to get it. 2: A complete absence of lifts. That anyone can allow a hotel to ‘develop' over several floors – our guess would be four or five levels – without any method of moving from level to level other than stairs and winding corridors is beyond belief. And it means that even if you're staying in the most prestigious, four-poster state-room, you will still have to either negotiate about four or five flights of uninviting stairs, or risk the unpredictability of the Scottish weather, if you want to have a meal or use the Spa. 3. The Gleddoch Hotel promises ‘an experience of luxury, comfort and opulence, at one of the most prestigious spa hotels in Scotland'. It just omits the fact that there are no lifts, and that your ‘Executive Double' may have a view of a car park.

"Gleddoch"

4
Terry D, Broussard, Louisiana, United States 23/06/2019

Located just outside of Glasgow (10 minutes from airport) with a nice view of the Clyde River and Dumbarton Rock. It's an older facility but the service was good and they appear to be making some upgrades. I didn't play golf but the course looked nice. Some rooms had a skylight. The sun would shine in early - especially during the long summer days.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Terry D, Thank you for taking the time to provide us with feedback from your recent stay with us here on tripadvisor. I am delighted to hear that you enjoyed your stay with us and enjoyed our views of the Clyde Estuary, we are lucky to have one of the most beautiful views in Scotland. We have ordered new blackout blinds for the skylights. We look forward to welcoming you back in the near future and hope that next time you get to play our fantastic golf course. Kind regards, James

"very pleased with stay - great spot."

5
Dean027, Plymouth, United Kingdom 23/06/2019

Stayed here for 3 nights, hotel set high up overlooking Glasgow and the bay. Plenty of free parking. All the staff are very friendly and nothing is too much trouble. There is a small well equipped gym with pool, sauna, steam room and jacuzzi (indoor and out). My room had a bath with shower over, tea/coffee, large tv and working desk with two comfy armchairs and a kingsize bed. Would definitely stay here again.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Dean027, Thank you for taking the time to share your wonderful review of our hotel here on trip advisor. Our staff are a great asset to the hotel and we value each and everyone of them. I am delighted that you enjoyed your stay with us and your room exceeded your expectations. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Birthday treat "

5
stavross1985, Glasgow, United Kingdom 20/06/2019

Took my girlfriend for an overnight to celebrate her birthday and we were not disappointed. We were lucky enough to stay in the Clyde suite. Beautiful views of the Clyde from the massive hot tub. Room was massive with seperate living area and bedroom area with the hot tub. In addition to the hot tub the bathroom had his and her sinks and a massive waterfall shower. The spa facilities were fantastic really enjoyed the outdoor hot tub, pool and steam room. All the staff were excellent and extremely attentive. Had a lovely buffet style breakfast with views over the golf course which was the perfect end to a fantastic stay. Can't wait for our next visit.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear stavross1985, First of all, thank you for taking the time to leave us a fantastic review from your recent stay with us. I am delighted to hear that you enjoyed your stay with us in our luxurious Clyde Suite. We are lucky to have a dedicated team of staff and we value them all. We look forward to welcoming you back again to Gleddoch in the very near future. Kind regards, James

"Very, very nice"

4
allang692015, Dalkeith, United Kingdom 19/06/2019

Stayed here for 2 nights and not disappointed. Lovely views and clean and comfortable rooms. Spa facilities on site were excellent and the old side jacuzzi was an added bonus. Restaurant food was good, not amazing but good. Breakfast was plentiful and good selection. Not close to anything but if your looking for a getaway and relaxation you won't go wrong. Only disappointed of note was the restaurant staff at breakfast could certainly work on there customer relations.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear allang692015, Thank you for taking the time to leave us such fantastic feedback from your stay with us. I am delighted to hear that you had a lovely relaxing stay with us. Our feedback in regards to our is usually of a positive nature so I am saddened to hear that you felt our breakfast staff where not welcoming. I will speak with our Food and Beverage Manager to ensure that guests are made to feel more welcome as this is not acceptable. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"My gleddoch night away"

5
Camper40078030667, Paisley, United Kingdom 18/06/2019

Had a night away in the royal suite. Got a chance to speak to all the staff, they are all fabulous. The room was spotless and was so luxurious. Stayed in the clyde suite before aswell which is my personal favourite room :) would 100000% recommend. Beds are so comfortable, always a great sleep.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Camper40078030667, Thank you for taking the time to share your wonderful review of our hotel here on trip advisor. I am delighted that you enjoyed both of your stays with us and your room exceeded your expectations. Our Royal Suite and Clyde Suite are both our showpiece suites so to hear that guests love these rooms as much as we do. We look forward to welcoming you back in the near future. Kind regards, James

"Great couples break"

5
User 18/06/2019

Booked as we got married here in november and wanted to come back and enjoy the facilities. had a great deal on for a sunday stay. food was incredible service just as good and overall experience was great. will be back again in future

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Go27274084376, Thank you for taking the time to leave us a five star review from your stay. It is lovely to hear that you returned six months after your wedding and we are all delighted to hear that you enjoyed our spa facilities and food. We look forward to welcoming you both back once again in the near future. Kind regards, James

"Excellent hotel and excellent staff"

5
MenziesG, Glasgow, United Kingdom 15/06/2019

Nice hotel, great surroundings and friendly staff especially Stephanie on reception who went out her way to make our stay perfect, fantastic customer service from everyone in the hotel. Highly recommended.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear MenziesG, Thank you for taking the time to leave us feedback from your recent stay with us. I am delighted to hear that you were delighted with the customer service you received and I will make sure that the whole team get to read your review and take credit for the service they provided, especially Stephanie who is a credit to the hotel. Thank you once again for the recommendation and we look forward to welcoming you back in the very near future. Kind regards, James

"Stunning views and challenging golf"

5
ClanMackenzie, Turners Hill 13/06/2019

This was the first time we played this course as part of our annual golf trip to Scotland and what an excellent addition to our repertoire. Fabulous facilities and stunning views. The course itself was very well maintained and the back 9 in particular was a fabulous challenge that certainly deserves a rematch. All the group were impressed (if a little tired) and unanimous in the desire to return next year. The clubhouse too was well equipped and with very pleasant staff.. We will be back !

"Golf"

5
User 12/06/2019

I played the course on Sunday last. A fantastic day. A tough track that needs a canny golfer but it is in excellent shape and very well managed. A terrific clubhouse and bar. All in all I thoroughly recommend it!

"Lovely hotel"

5
User 10/06/2019

Pros: amazing location, beautiful views, rooms are finished to a high standard, most of the staff members are friendly and eager to help. Our suite overlooked river Clyde and the whirlpool bath in it was just awesome! This is literally all you need for a relaxing break away! Also, dinner was great and the service was friendly and prompt ( thank you, Ryan) Cons: (Just a constructive feedback) We have arrived at around 1.30pm and were told that our room was not ready, which is perfectly understandable. We were told to come back at 3pm just to collect our keys (and were promised that our bag will be left in the room). Came back at 3ish to check in just to find out that the room is still not ready as previous guest left a huge mess (surely I don't want to know what other people were up to in the room that I'm going up to soon??!). To be honest, guys from reception were apologetic about the delay and arranged us couple of drinks, which were greatly appreciated. Couple of details about the suite: no bottled water left in the room ( so we enjoyed the added luxury of the tap water), no breakfast card( however we were given one at reception when asked) no explanation about the room service, or drinks menu. You would expect these extra touches in the suite, however it was non existent in our case. And the last but not least, room service breakfast: left the card outside the room, picked my time, picked my items and was really looking forward to our relaxed breakfast in bed, only to find out in the morning that our breakfast card was misplaced (or went missing). Can't fault the team again, they were very apologetic and arranged food to be brought up in the next 15minutes (and we were not charged for the tray charge, thank you :) ) Just to sum it up, I've given 5* rating as we had a great time despite all the small issues we had, but surely such an amazing place could do so much better just by paying slightly more attention to detail.

"Golf at Gleddoch Hotel, Golf and Spa"

5
Derek M, Hassocks, United Kingdom 10/06/2019

Just got back from a golf trip to Scotland. Gleddoch was the last of the three courses we played and it didn't disappoint! The course is set in stunning countryside with great views throughout the round. Gleddoch is an excellent challenge and the course is extremely well presented and maintained. The facilities in the clubhouse/hotel were also of a high standard and the staff were friendly and professional. Will definitely be back!!!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Derek M, Thank you for taking the time to leave us a five star review from your recent golf day. We have put a lot of work into our golf course over the past few years and I am delighted to hear such positive feedback on the condition of our course. I am also pleased to read your positive feedback in regards to our staff who are a credit to our hotel. We look forward to welcoming you back in the very near future. Kind regards, James

"Our wedding Saturday 8th June 2019"

5
Fiona J, Glasgow, United Kingdom 10/06/2019

What a fantastic venue for our wedding. Comfy relaxing hotel set in stunning surroundings which was perfect for photos. Staff were amazing. From Janette's months of organisation, Ross's exquisite 5star+ food, Jordan's smooth running on day, Jamie's close attention to our needs and the friendly but professional staff, there was no way our day was going be anything but special and perfect. Our guests highly praised hotel also for its friendly but high standards. Can't thank hotel and staff enough for helping to make our wedding so very special and would highly recommend for either an overnight stay or your "big day". We will certainly be back to stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Fiona J, First of all, let me start by congratulating you both on your marriage. It was a pleasure for us to make sure your "big day" went perfect and I will be sure to pass your kind words onto Janette, Ross, Jordan and Jamie who are a credit to the hotel. We look forward to welcoming you back to Gleddoch in the not too distant future. Kind regards James

"Perfect Hideaway"

5
User 06/06/2019

From stepping out of the car , we were impressed. Friendly, helpful staff, beautiful room and good food. The Whiskey bar was so cozy and the bartender sure new his Whiskey.The spa is sooo relaxing, Outdoor Hot Tub with amazing views, the rain couldnt even spoil it.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Christine C, It is very refreshing to read a review such as yours. I am delighted to hear that you had such and enjoyable stay with us. We look forward to welcoming you back to Gleddoch in the very near future. Kind regards, James

"Gled' 'n' Breakfast"

4
RickyButterwhistle, Belfast, United Kingdom 05/06/2019

Upon our arrival, we were greeted by a perfect sunset, casting glorious shadows on the picturesque, historic hotel. During our stay, the highlights included wonderful food (especially in The Nineteenth, not just Vista!), the outdoor hot tub and spa area & the whisky bar with both bar men proving helpful, fun and informative! I would recommend this hotel to anyone travelling near Glasgow, but Wi-Fi in the room was non-existent and there were a few other very minor complaints.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear RickyButterwhistle, Thank you for taking the time to provide us with feedback from your stay with us. It is lovely to hear your kind words and description of our picturesque hotel, we are fortunate to have a beautiful hotel with one of the best locations in Scotland. I am pleased to hear that you enjoyed our food, spa and dram bar. Please accept my apologies if you experienced difficulties with our complimentary Wi-Fi during your stay. I will raise this with our internet provider. We look forward to welcoming you back to Gleddoch in the future. Kind regards, James

"Surprise getaway"

3
Mark24589, Glasgow, United Kingdom 04/06/2019

Girlfriend got a fantastic deal on groupon, £149 for bed breakfast and dinner on a Thursday. Set menu was a bit average and drinks at the Dram bar were a tad pricey but you pay for what you get. Great staff and service. Spa was a tad disappointing... an unidentified object made its way into the pool... not the worst object but certainly not the best, can't blame the hotel or staff for this though. Bed was uncomfortable if i'm being picky but would i stay again... yes. Worth the groupon price, wouldn't pay any more.

"Fantastic "

5
lilte3, Glasgow, United Kingdom 03/06/2019

Everything was brilliant, the spa, the restaurant, the staff all first class, had treatment and it was also lovely, will definitely return, room 2 was perfect with lovely view, breakfast wasn't the best and some of it was cold but still ample and good choice

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear lilte3, First of all, thank you for taking the time to leave us a five star review from your recent stay with us. I am delighted to hear that you enjoyed your stay and are planning a return visit. I will pass on your comments to our Head Chef in regards to breakfast and I am sure he will discuss this with his team. We look forward to you return visit. Kind regards, James

"Fantastic stay beautiful hotel "

5
User 29/05/2019

Lovely hotel in beautiful surroundings - reception staff very heĺpful; bedroom stunning and in immaculate condition; Vista Restaurant has a stunning view; restaurant staff smart and effiecient especially Ryan; food lovely - pool & spa very smart and spotless- all in all a perfect stay in a lovely hotel - we will be back - The McLeods

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Scotsdoll, Frist of all, thank you for awarding us five stars from your recent stay with us. I am delighted to hear that you had a lovely stay with us and I will personally pass on your kind words to Ryan and the restaurant team, who I am sure will be equally delighted. Kind regards, James

"Spa day"

5
stephanie0401, Glasgow, United Kingdom 28/05/2019

My husband and I visited the Gleddoch today for a relaxing Spa day and lunch. The massage was fab, our lunch was lovely and we were able to use the facilities before our massage which was very nice and relaxing. All of the staff were lovely and very attentive especially the staff in the restaurant. All in all we had a fab experience.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear stephanie0401, Thank you for taking the time to leave us feedback from your visit to our Imperia Spa. I am delighted to hear that you enjoyed your massage and had a relaxing time. We do look forward to welcoming you back in the very near future. Kind regards, James

"the best staff and beautiful scenery however rooms are tired"

4
megss4321, Glasgow, United Kingdom 28/05/2019

after attending a wedding here which was beautiful we stayed the night, we got a discounted bed and breakfast rate as we were part of the wedding party however i still think this was over priced. £140 is VERY expensive for a 1 night stay at the hotel that you cant check in until 3pm and then have to check out at 11am so you cant get a lot of use of the 'unlimited' spa facilities. we entered the room and was delighted at the cleanliness of it and how much space there was however the bathroom was very tired. the tiles were cracked and chipped, the sealant around the bath was all peeling off and there was old sheets and towels on the floor of our room when we entered. we got up extra early on the saturday morning so we could use the spa facilities however they dont open till 8 on the weekend. once they were open we used the outdoor hot tub and admired the beautiful scenery. the hot tub could do with some new head rests are they are a little tatty and worn however it was amazing to relax there and look out to the clyde. i wouldn't stay here again unless i got a groupon offer only because i think it is very over priced however the staff are so lovely and could not fault them at all. just a little redecorating needed in the rooms. oh and the breakfast and a great selection and was so very tasty.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear megss4321, Thank you for taking the time to provide us with feedback from your recent stay with us. Our room rates vary depending on availability. Our maintenance team continually work throughout the hotel to keep our rooms up to standard and I have made them aware of your feedback to ensure that this is made a priority. We are in the process of replacing our hot tubs. We do hope that you will give us another chance to impress you. Kind regards, James

"Very disappointed"

1
User 28/05/2019

Was here on Sunday the 26th of May for my Birthday. First impression when entering the hotel was lovely. The girls at reception where really nice. We booked in for dinner and went to our room. Room was clean but was at the front of the hotel right above the events area and was noisy as a wedding was on. I had been so looking forward to having some treatments done at the spa for my birthday so went to phone to book. The girl had said that they where fully booked for that day and the next but would put me on the cancellation list. The girl had said that you needed to book way before you arrived at the hotel. I wasnt aware of this and it didnt state on the website and only book the hotel last minute. We decided not to let this get to us to just go and enjoy the leisure facilities. What a disappointment that was. Both hottubs in and out weren't working properly and things where falling off them.spoke to a mother and daughter who was there for the day and she had booked it a month before and they got the last appointments for massage and facial. Other hotel residents that I spoke too couldnt get treatments. As residents I think there should be appointments available separately. The food in the restaurant wasnt to standard either. Over all very disappointing stay. Wont be back in a hurry or be recommending to friends or family.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Leeanne M, Thank you for taking the time to leave us feedback from your recent stay with us. Our Imperia Spa is extremely popular and we do advise that you book this in advance. We do however act on feedback and have taken the decision to add another treatment room to our spa. We are also in the process of upgrading our hot tub. We of hope that you will return to Gleddoch and give us another chance to impress you. Kind regards, James

"Last minute break"

4
Spaaholic, Glasgow, United Kingdom 27/05/2019

Husband got a fantastic deal at Gleddoch. Beautiful suite done in beautiful Heather coloured furnishing huge bathroom. Luxury toiletries. Beautiful view over the lush gardens. Have stayed a few times at Gleddoch and always very nice . Our meal was good . The staff in the restaurant were very friendly and polite. The only downside is that there are loads of stairs !!! To get to and from restaurant spa bar etc so would check for accessible rooms . In all a fabulous stay .

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Spaaholic, Thank you for taking the time to share your wonderful review of our hotel here on trip advisor. I am delighted that you enjoyed both of your stays with us and your room exceeded your expectations. Due to our hillside location we do have a lot of stairs, but I am sure you will agree, it is worth it for the spectacular views we have over the Clyde estuary. We do have accessible room in our Lomond wing of the hotel. We look forward to welcoming you back in the near future. Kind regards, James

"Hidden gem"

5
User 22/05/2019

Visited hotel through a Groupon offer. Will definitely go back. Beautiful surroundings, excellent & friendly staff, great spa / facilities and delicious food. Stayed over in the junior suite which was very spacious and well presented. Lovely views from room. We stayed mid week so was quiet and we pretty much had pool and other facilities to ourselves.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ranay1, Thank you for taking the time to leave us feedback from your recent stay with us. I am pleased to hear that you found our rooms to be very comfortable and our service to be great. We look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Lovely stay"

4
User 22/05/2019

The hotel, golf course and leisure centre is lovely. All staff friendly and good food in both the lounge and Restaurant. Not so good - Fire alarm tripped 3 times meaning we were outside in our swimsuits then outside in our pjs at 11:30pm. Hot tubs are worn and bits broke off when we were in the outdoor one. Service was slow for food and drinks.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Maps33176714634, Thank you very much for taking the time to share your opinion with us. I am delighted that you enjoyed your visit and that you felt the food was great. Please accept my apologies if the fire alarm went off during your stay. We are currently in the process of replacing our hot tubs, we hope that you come back and get to try our new hot tub when it arrives. Kind regards, James

"Simply Stunning Stay"

5
shelloconnor77, Glasgow, United Kingdom 20/05/2019

We booked this stay to celebrate my friends 40th birthday and from start to finish the stay was beyond all expectations. We arrived early and to our surprise our room was ready and we were checked in early. The room was beautiful we had an executive twin (room 4) and had the most beautiful views. We settled into our room then made our way to the spa where we had treatments booked. The spa itself was lovely. Staff were all very attentive and explained exactly where everything was and what we should expect. I had the moisture facial and was by far the best treatment I have ever had. The massage beds were heated and eliminated discomfort I normally feel on my lower back when lying for a long period of time. We then chilled in the outdoor hot tub for a bit before heading back to our room to get ready for dinner. Dinner was a 3 course from a set menu or we could spend up to £25 each on the main menu, we chose the set menu. Food was lovely, I have no complaints. We then sat for a bit in the bar (nineteenth hole I think it was called) with our pink gins! Breakfast was good. Usual fried breakfast and they also had a variety of cereals and pastries. Once breakfast was finished we went back to the spa for a swim and sauna before checking our at 1 (late check out) on check out we were given a treat bag with crisps water shortbread and an apple,I have never had anything like this in any hotel I have stayed in (and I have stayed in a lot!!!) a small gesture like this can make such an impact and it just sealed a perfect stay. I cant wait to be back and cant believe I have overlooked this hotel on many occasions in the past. Thank you.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear shelloconnor77, Thank you for taking the time to leave us such a fantastic review from your recent spa trip with us. I am delighted to hear that you and your friend had such a great time with us celebrating your friends 40th birthday. I am so glad to hear that you never overlooked the Gleddoch on this occasion and that we managed to exceed your expectations. We look forward to welcoming you back in the very near future. Kind regards, James

"Lovely place"

4
User 20/05/2019

Had an overnight stay. Reception staff gave us a warm welcome and were very helpful. Room was lovely, warm and an incredibly comfortable bed. Evening meal lovely. Only downside was the fire alarm going off halfway through although staff very appologetic. Retired to room only to have the alarm go off again, so stood out in car park until it went off again. Although not hotels fault can't say it made for a relaxing evening. Breakfast very good, good selection. Staff lovely.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear soosider123, First of all, thank you for taking the time to leave us a great review from your stay with us. I am glad to hear that you were delighted with your room and enjoyed your evening meal. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We look forward to welcoming you back in the near future. Kind regards, James

"Absolutely wonderful hotel"

5
bparker86, Glasgow, United Kingdom 18/05/2019

I arrived at the hotel for my mums wedding and was welcomed by friendly staff. Staying here for 2 nights myself and partner had a beautiful room above reception for a very reasonable price. While at the hotel we attended the Vista restaurant for my birthday dinner and enjoyed a great 3 course meal, again this was very reasonable pricing for a 4 star establishment. I had the salmon to start which was beautiful and chicken for main which was cooked to perfection and to finish it off a good old sticky toffee pudding. The Nineteenth restaurant was a great place for a quick bite to eat as well. Breakfast on both mornings was very enjoyable. The room itself was very clean and spacious with plenty of storage for clothes. Hannah the event organiser was fantastic in ensuring the day ran smoothly and was super nice. The bar staff at the wedding Jamie and Alan were absolutely fantastic and their customer service skills were above and beyond any hospitality staff I have came across. The boys made all guests feel so welcome and had great banter. Also Jordan a manager at the hotel went to great lengths to ensure my mums day was special. Overall Gleddoch is a beautiful hotel in a great location with many views across the west coast of Scotland. Also the spa was very relaxing and enjoyable. I already look forward to my next visit.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear bparker86, What can I say? this is a wonderful review thank you so much. Our guests opinion is very important to us and I am delighted that you had an enjoyable experience. The wedding team put a great amount of work into weddings and it is very encouraging when their good work gets recognised. Be assured I will make sure the team are all aware of this review. I would also like to thank you for sharing this with others through TripAdvisor. Kind regards, James

"Very relaxing....."

5
Culture39371720527, North Lanarkshire, United Kingdom 14/05/2019

Lovely relaxing hotel, nice food not a huge choice in the vista restaurant so had to settle with the only things we liked on the menu. All the same the meal was lovley, and well presented. Great choice for breakfast, something to suit everyone. There was a lovley member of staff working in the dram bar, very knowledgeable of all the different spirits on offer (gins) so if you want to try something a different he was very good at recommending something to suit your taste. Would definitely stay here again.

"Hotel itself lovely, VISTA restaurant disappointing"

3
User 08/05/2019

I had booked and greatly looked forward to taking my partner away for his birthday. The reception was lovely and the receptionist very friendly and gave great service. We stayed in a super executive king room which was also stunning with a great view of the outdoor hot tub (although quite noisy in the morning) and the view beyond. Overall the hotel was lovely and I enjoyed my stay. The leisure attendant in particular was great and really friendly, he was great to have around. However, we had dinner at the VISTA restaurant which was the only one in the hotel. The food itself was nice if a little bit of a small portion but the service was awful. It took us two hours to eat three courses with two slices of cheesecake taking well over 30 minutes to bring to our table. Not once did anyone check on the table and ask if we were okay or ask if we wanted a drink. Many times if we needed anything we had to spend time looking around for a staff member ruining the relaxed dinner we were looking forward to together. The fact the dinner cost over £30 each for three courses yet it took so long really ruined my experience. The room was also freezing and full of other tables also kept waiting for too long. I'm not sure if it was because there was a wedding downstairs but this really wasn't acceptable. Yes I did raise my concerns to a manager after 30 minutes with no dessert but just as I did so, the dessert arrived. I do not leave negative reviews as I understand not everything works the way it is supposed to, but the dinner ruined what was otherwise a perfect stay and not sure if I would return.

"Decent stay"

5
User 08/05/2019

Was a decent overnight stay. Views were amazing. Food was really impressive. The check in area and dram bar were beautifully decorated and inviting. Plenty of choice for breakfast. The spa and outdoor hot tub was brilliant

"Nice stay "

4
debsboo85, Glasgow, United Kingdom 06/05/2019

Reception was very welcoming, only issue was that we brought all of our bags in while it was pouring down to be told that we had to drive further up the road to our room. The room itself was nice, would have been nicer with the option of a bath, however, I believe it's only suites that offer a bath and shower combo. Coffee machine and kettle, more milk needed for 2 people. Coffee pods were not replenished for our second night. Breakfast was included in our deal, wasn't up to much if in honest, but I've eaten worse. Grounds are stunning and the spa facilities seem quite nice. Didn't manage to get any treatments but we made use of the pool, sauna and steam room, although the sauna wasn't open on the second day. Guests are allowed to use the spa facilities until check out time on their final day, it really could be extended so that guests can get more use out of it. Even if it was until 1 or 2. Not much around that is really close by other than the bar and restaurant “Coast” unless you are driving anywhere you have limited choices. Overall, the stay was very relaxing and staff were very attentive and friendly. Would stay again.

"Disappointing stay, not enough attention to detail."

2
MandJ81, Stirling, United Kingdom 04/05/2019

Just back from a one night stay to celebrate Birthday and Anniversary. On approach hotel and setting were lovely. Unpacked car and got to reception with case and bags to be told to go back to car and drive up to another part of hotel. No offer of assistance. I had requested room with walk in shower due to husbands mobility problems. Room on ground floor of building with cars parked directly in front. View of laundry hut. Just kept curtains closed. On going into bathroom discovered bin had not been emptied from previous occupants. This was rectified but member of staff said "room had been out of service" Also only half a toilet roll in bathroom! Visited spa which was lovely. Dinner was nice with good choice. Breakfast good. All dining staff very pleasant and helpful. On checkout discovered I had been charged for drinks which should have been included, this was also rectified. When I asked if I had been in an executive room, I had, but would have needed another upgrade for a better view. Nice touch of bag of water and goodies for journey home. Not expecting we will be back as we have been at better hotels for half the price.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear MandJ81, Thank you for your review and for acknowledging what you enjoyed and what you were disappointed with on this visit. We are currently looking at ways to make guests aware of the location of their room before they arrive so that they do not take their bags out of their car then have to return them to go to their bedroom. Please accept my sincere apologies if your bathroom bin had not been emptied, I have passed this onto our Head Housekeeper to investigate. I am pleased to hear that you enjoyed your evening meal and breakfast. We sincerely hope that you we get the opportunity to welcome you back once again and ensure that your experience is a great one. Kind regards, James

"Absolutely first class"

5
Rubynxx, Falkirk 03/05/2019

Spent 1 night at this hotel with my partner and we had the most fantastic night. Spa was just perfect and the 2 hot tubs were so relaxing. Loved every minute of it. Dinner in the hotel was also first class. Staff very welcoming and friendly. Had treatment which was also amazing. Just back home at lunch time today and looking to book again. Oh and the breakfast was also fab. Thabks for an amazing stay

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Rubynxx, Thank you for taking the time to leave us a five star review from your recent stay with us. I am delighted that you enjoyed your visit, your comments make very pleasant reading indeed. The opinion of our guest matter a great deal to us as we continually work to improve our brand of hospitality. Please be assured that I will pass your comments on to the team who I am sure will be equally delighted. I look forward to welcoming you back to Gleddoch in the near future. Kind regards, James

"Below average"

2
User 01/05/2019

Having heard a few good reviews of the Gleddoch in the past I decided to book an overnight for myself and partner. The hotel is 4star but I'd say barely. Checked in by a receptionist who spoke at about 100 Mph in a desperate attempt to check u in as quickly as possible and move on to the next customer. Was told at this point the hotel has 1 Restaurant and 1 restaurant only. I had read up prior to arriving and to me there was a more casual area for eating which was next door to the ‘restaurant' .. splitting hairs but this is the type of receptionist we were dealing with who says “no, just 1 Restaurant”. Just being awkward, rather than just telling me u can order food more casually next door to the ‘restaurant'. Room was ok, carpet had some food bits on it here and there so assume wasn't hoovered prior to our arrival. Partner ordered a burger and it was cold. Ordered gins to drink and had to ask for proper gin glasses. Dinner and breakfast cutlery, Plates etc weren't very clean which is a Basic standard in my opinion. Spa was ok but had been told by a friend 2 weeks before Our visit that the jets in the jacuzzi weren't working. Assumed they would be fixed by the time our stay came around but no. Obviously not a priority. Likewise with the outdoor hot tub. On the plus side the leisure attendant was a nice guy and when we did eventually get our gins in a proper glass they were done nicely. Breakfast selection was also great.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear emmabI3250RI, On behalf of our entire team, I would like to apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would appreciate if you could contact our Guest Experience Manager at paula@gleddoch.com to discuss this feedback further? We do hope that you will give us another chance to impress you in the future. Kind regards, James

"SPA BREAK"

5
User 29/04/2019

Great hotel in a lovely quiet location, rooms were very nice and clean, breakfast buffet was very well stocked with optional choices for a table delivery. The views across the golf course were stunning as well as the views over the Clyde. the SPA/pool facilities were great with the added benefit of a pool conservatory with cane furniture and hot beds were a nice touch, indoor & outdoor hot tubs were also nice but in need of attention. Would recommend and stay again

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear AmandaC3665, Thank you for taking the time to leave us feedback from your recent spa break with us. We are fortunate to have such a gorgeous location with views spanning the Clyde estuary. I am delighted to hear that you enjoyed our Imperia Spa. Our hot tubs have proven to be extremely popular and we are currently looking at investing further in these. Thank you for the recommendation and we do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"Could of been perfect if management dealt with incident better"

3
User 29/04/2019

Me and my boyfriend stayed at the Gleddoch from the 27th to the 28th of April. We had a lovely welcoming and the receptionist was very helpful. She directed us to our room which when we entered was lovely and very spacious. We had enquired about getting breakfast delivered to the room but there was nothing on the door to allow us to do so. We went out for dinner and at reception requested for this to be put in room. This was not done. When we came back from dinner we were walking to the room and noticed to staff members that passed us. Once we entered the room (34) we were in for approx. 20 mins when a young female started to shout and scream and swear at the top of her lungs. Both of us quite taken a back left it 10 mins to see if she would calm down which she didn't at this point I called reception where the response was that they had just came from this floor, I notified that is had been very recently and the client obviously had not acknowledged the warning but that they would come up and address it again. It took about 30/40 mins of continued screaming shouting swearing and threating to kill herself before management arrived. This was all going on between 11pm and midnight. As you can imagine it was very distressing, I could not sleep and even after she had presumed been chucked out I was very awake and could not switch off. When we checked out nothing was mentioned to us and not an apology. I do understand that this was not the hotels doing but it should of been dealt with sooner and quicker and perhaps would not of had such a significant impact on my stay. Everything else was perfect and it is unfortunate that this incident had such a negative impact on our stay. Would return but hope management take this into consideration and deal with this type of incident quicker in future.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear charlotte2112x, Thank you for taking the time to leave us feedback from your recent stay with us. I am pleased to hear that you found our receptionist to be helpful and welcoming. Please accept my sincere apologies if you did not receive your requested breakfast card. I am saddened to hear that other guests' actions impacted your stay with us. Unfortunately, we cannot accept responsibility for another guest's behavior, and we do need to give the guest a warning then assess the situation to see if we require police assistance before removing the guest from the hotel. I am sorry if you felt that this should have been dealt with quicker. I will discuss this with our nights team as we value all feedback and use it to improve guests experience and improve the service we provide. If you are returning to Gleddoch, then please contact our Guest Experience Manager at paula@gleddoch.com who will personally book your stay and ensure you have a great stay with us. Kind regards, James

"Great overnight "

4
tory1, Inverkip, United Kingdom 28/04/2019

I booked an overnight in an Executive Super King Room for my husband's birthday. We checked in after 3pm and the room was beautiful! We stayed in room 16 and it did not disappoint. As I had told the hotel about my husband's birthday, they had left a Happy Birthday plate with delicious truffles and chocolates along with a card. It was so thoughtful and very impressed. Whoever makes the truffles is incredible! I wish we had more! Haha! We made full use of the spa and enjoyed a drink from Nineteen Bar. You can also take drinks in to the spa with you in a plastic cup which is great. I had booked dinner and paid for it in advance. The menu was very fancy and not really to my liking but the staff gave the option to have any food from any of the 3 menus they offer and because I had paid it all, we had £25.95 per person to spend on any one which was a great option. The food did disappoint which was the only downfall to the overnight. My meal was very dry and not very hot. At no point during our food being delivered and placed at our table did any staff come near us and ask how the food was etc which was a shame. We also had no sauces, salt or pepper and did have to ask for these. The food wasn't very presentable either which did let us down. We said to the waiter about the food who I must say was very helpful and took one of the meals off the bill. I was still hungry when we left the restaurant due to hardly eating much. We then went back to the Dram Bar and got talking to a number of staff over the course of the night who couldn't have been more friendly and chatty. The bar was absolutely mobbed and apart from one very drunk woman causing a scene, it was a great night. Breakfast was delicious, so much choice and a variety of hot breakfasts and continental at the buffet plus the menu offered lots of choices too. We went back to the spa in the morning and sat outside in the hot tub and totally chilled out. It was great. We would both definitely return but would skip dinner next time due to the meals we had which didn't impress. The staff here were great. They went out their way to help and just to make the whole overall experience a good one.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear tory1, First of all, I want to thank you for taking the time to leave us such great feedback from your recent stay with us. I am delighted to hear that you and your husband appreciated the birthday plate and card, we do our best to try and add extra touches to guests stay when we are aware that they are here for a special occasion. We are fortunate to a fantastic pastry chef who does make incredible truffles. I have passed your feedback regarding your dinner to our restaurant manager and head chef who I am sure will take these comments on board and I do hope that you would give our restaurant another opportunity to impress you. Our staff who work in our Dram bar are a real asset to our hotel and they will be as delighted as I am with your kind words. We do hope to welcome you back to Gleddoch in the very near future. Kind regards, James

"Amazing"

5
User 27/04/2019

Spent overnight at the hotel room was amazing spotless beds amazing I also experienced the massage service it was the best massage. I ever experienced the staff truly exceeded anything I experienced before how they managed to achieve top class staff is tremendous the food was great I just can't believe how we were treated I felt very special which was all down to staff I can't thank them enough for there kindness and help I would class this as a. 5star I will have no hesitation to return and seeing them all in the future thanks again for our amazing stay from Liz ,ethel

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Passport669142, Thank you for taking the time to leave us a five-star review from your recent stay with us. I am delighted to read your kind words regarding our wonderful staff. Please be assured that I will pass your comments on to the team who I am sure will be equally pleased to see this review. We do hope to welcome you back to Gleddoch in the near future. Kind regards, James

"A real shame"

1
Boa03aje, Eccleshall, United Kingdom 25/04/2019

Arrived at hotel to be left waiting at gates for 5 minutes, pushed buzzer multiple times and kept getting recorded message. So I called reception, waited another 2 minutes for phone to be answered when It was I was let into the hotel! I went to the 19th bar for food, took to long to be served and then 5 minutes after ordering was told what I'd ordered was no longer available! Room, ground and facilities are good but if your looking for the normal basic standard of service and the basics of being able to reach the hotel you've booked without a test or a wait then I suggest from my experience this isn't the place!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Boa03aje, Thank you for taking the time to provide us feedback from your recent stay with. Please accept my sincere apologies if we had trouble with our barrier when you arrived at the hotel. This was due to a technical fault between our barrier and our reception system. I am pleased to advise you that our maintenance team fixed this immediately. All of our food is cooked fresh in house and due to how popular our Vista Restaurant is and the volume of guests we do on occasions run out of popular dishes, please accept my apologies for any inconvenience that his may have caused you. We do hope that you will give us another chance to impress you. Kind regards James

"Wonderful Hotel"

5
User 23/04/2019

This hotel far exceeded my expectations, having read some scathing reviews I was slightly dubious about my stay but having spent a wonderful time there celebrating my sisters birthday I really can't understand the negative comments. Our welcome at reception was great with the staff being friendly and chatty. we arrived early so went for lunch in the 19th restaurant again food and service excellent. The rooms were spotless with every amenity you could need also very spacious and we had a beautiful view from our window. Spa facilities excellent although we hadn't booked any treatments. Our meal in the evening was fab and again the friendly staff made us so welcomed. They even gave us complimentary bubbly as it was my sisters 60th Birthday also had chocolates in her room on arrival. One of our party has mobility problems and nothing was a problem even drove them in the golf buggy to where they needed to go. lovely touch was being given a goody bag for our travels when leaving. I cannot recommend this hotel enough and compliment all the staff, will definitely be returning for another stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jessiegirls, Thank you for taking the time to provide us with feedback on your recent visit to Gleddoch Hotel Spa & Golf. I am delighted to read that our team has exceed your expectations during your stay and thank you for choosing Gleddoch for such an important occasion. Our staff are one of the biggest assets to Gleddoch and it fills me with pride that they have made your stay even more memorable. We are fortunate to have such a gorgeous location with views spanning the Clyde estuary. Hopefully on your next visit you manage to book a spa treatment as our team down in the Imperia Spa are wonderful. The goody bags certainly go down a treat with all our guest, glad you enjoyed them. We hope to welcome you back in the near future. Kind Regards, James

"19th April 2019"

5
hanestifan, Wishaw, United Kingdom 20/04/2019

Myself & my friend visited Gleddoch for an overnight & it did not disappoint! The hotel is in a beautiful location, the views are amazing. All of the staff at the hotel were so friendly, welcoming & nothing was a bother. Have to say, Robyn at the Vista was lovely & so friendly. Also, Alan who worked in the whisky lounge was brilliant. He clearly knows his stuff & again, nothing was a bother (there were a couple of sore heads this morning!). Lastly, the goodie bags when we checked out was such a lovely touch & were very much appreciated. We will definitely be returning to Gleddoch! Kirsty & Tracy

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear hanestifan, Thank you for taking the time to review your recent experience at Gleddoch Hotel Spa & Golf. I am delighted that you enjoyed the stunning views over the Clyde estuary. Our staff are one of our biggest assets at the hotel and I am extremely proud of them all. I will pass your lovely comments on to Alan our Dram Bar Manager and Robyn. We feel that the goody bags are a little treat you can enjoy on your journey home so am happy you liked them. Looking forward to welcoming you back in the not too distant future. Kind Regards, James

"Highly rated"

5
User 20/04/2019

Fiance booked this for a surprise as part of my birthday and it was the best surprise ever . Place is beautiful amazing views and very friendly staff . Rooms are perfect size and very up to date decor . Vista restaurant on site I would definitely recommend to you as the food is amazing the staff are always on hand to help you with anything you want . Our waiter farooq was like our best friend made us feel at home always on hand for anything we needed even though he was run off his feet with other guests so if your reading this cheers mate . Would highly recommend this hotel and spa for any1 going away for an overnight trip or the weekend the views are amazing from the outdoor hot tub and food is amazing . Look forward to coming back .

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GaryT2421, Thank you for taking the time to provide us with feedback on your recent stay at Gleddoch Hotel Spa & Golf. I am delighted to read that you chose to stay at the hotel for such a special occasion. Our Head Chef Andy Christie prides himself on delivering exceptional quality food, I will pass your kind words to him and his team. Farooq has just joined the business and is already proving to be a great asset i have shared your review with him also. The spa is a huge feature for us and is extremely popular with residents and locals alike,We hope that you managed to get a clear day to admire the Clyde estuary. We look forward to welcoming you back in the near future. Kind Regards, James

"Outstanding Hotel"

5
User 17/04/2019

Have stayed here many times, including before the refurbishment. It has been an amazing transformation where the accommodation is now fitting of the location. A special place always for me, I hope to visit it again in the future

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Global41409747138, Thank you for taking the time to write a review on your recent trip to Gleddoch Hotel Spa & Golf. I would like to personally thank you for your continual loyalty to our business. I am delighted that we share a special place in your heart. We look forward to welcoming you back in the not too distant future. Kind Regards, James

"Fantastic venue"

5
User 12/04/2019

A great location. Our evening meal was really excellent although breakfast was a bit of a let down, the self service area was suffering from traffic fatigue and needed some attention. The restaurant or the 19th Hole as it is called is neither a clubhouse nor a restaurant And we did A wonderful location overlooking a great golf course. The 19 th Hole is neither a formal restaurant nor a clubhouse as the name suggests. Our evening meal was excellent but breakfast was a bit of a hit or miss. The self service area was suffering from traffic fatigue and should have been cleaned up.

"A mixed review "

2
User 12/04/2019

We have just checked out of the hotel at 9.40am when we didn't need to check out till 1pm. We have mixed feelings about our stay but the fact we checked out 3 hours early probably shows it was so far from what we were looking forward to for so long. Check in yesterday was smooth and was the standard time of 3pm was when we could check in but I had a spa treatment booked for 2.45 so we arrived about 2.15. the receptionist let us know our room wasnt ready yet but she would get the key along to the spa to save us walking back down to reception which was kind. I went for my treatment and my partner had a beer in the bar until 3pm when our room would be ready so he could go upto our room to get our robes and towels. When he went to the spa reception at 3pm our room still wasn't ready and we didn't get our key until 3.30pm. The leisure facilities were mobbed, we couldn't get in the hot tub or steam room but managed to grab a few hot beds for 20 mins or so. The outdoor hot tub was out of order which seems to be common from talking to some regulars. On a positive note, I can't explain how amazing the treatment I received was. I never got the girl's name but she was so good at what she does and it was the most relaxing hour I've had in a long time. We went upto our room around 5pm and I headed in the shower. On coming out the shower I went to use the loo and when i lifted the lift I was completely disgusted and shocked. I won't go into detail but our room had most definitely not been cleaned. It was absolutely vile. The fact our room was late because it was being "cleaned" is a joke! I phoned reception straight away and she asked prefusiously apologised and asked if we would like to be changed room which I think the obvious answer was yes. We were told the duty manager would be right up and pass on their apologies and get us moved. There was no sign of the duty manager. About 20 mins later the room phone rang and the girl on reception told us that they had another room for us and to come back down to reception as the room is at the other side of the building and we were to take the car down too. I was just out the shower and had my towel wrapped round me so I had to get ready so quickly to look presentable to go through the hotel. We got to our new room and it was a suite which was lovely, it was beautiful. We had to move our dinner reservation did to the time wasted during our stay so we called reception and moved this to 7.30. when we go to the hotel , they had no record of our booking. The girl was slightly frustrated but understood it wasn't our fault. Our dinner was lovely. The nineteenth bar is such a lovely bar for after the spa or after dinner. Lovely setting. We then had s couple of drinks in the dram bar which was amazing, so chilled. We were glad to get back to our room after our much needed chilled day didn't really happen. We woke up in the morning to stunning views from our suite, it was a beautiful day. Our intention was to go for breakfast then head to the spa hoping it would be less busy. The deal we had was we didn't need to check out till 1pm. We went to breakfast it was a buffet breakfast which was good...no hanging about. However just as my partner went to take a bite into his toast, I noticed all round the side of it was mould. It put us both off the breakfast completely and we did feel like it was the final straw. We just wanted to get home! We went back to our room and packed up our stuff and went down to check out. The girl that checked us out also knew and had dealt with the situation the day before and did not even acknowledged this or asked us how the rest of our stay was. She just gave us our bill and asked what we were doing with the rest of our day. We were so, so dissappointed. We had this night away booked for ages, took time off work and were raving about our excitement to all our family and friends and unfortunately it is now not going to be the recommendation we were hoping it would be. On arrival at the hotel and as we got into reception I said to my partner "this is where id love to get married" and he completely agreed. Unfortunately not anymore, gutted!

"Excellent!"

5
User 11/04/2019

I adore this hotel! Love the location, spa and view from the restaurant. Planning my next stay already. I used the spa facilities a lot last year with regular visits for spa days with friends. Bit disappointed the outdoor hot tub wasn't working on our stay but still had a lovely time.

"Mostly Great"

4
Shug55, East Kilbride, United Kingdom 09/04/2019

Couldn't fault anything about the hotel itself. Fantastic location, views from Clyde view room were superb. Vista restaurant was excellent, food at dinner and breakfast was top quality and restaurant staff were very attentive and helpful. Loses a star for the following reasons : - 1) Despite arriving after 3pm (published check in time) room was not ready. Reception staff asked us to take a seat in lobby to wait. Other guests arrived as we waited and were told the same about rooms. However, they were told to proceed to bar for a complimentary drink - this while we were still waiting ! (After about 15 minutes we were also advised to go to bar)9 2) Twice during our stay the door card didn't work. Our room (25) was a fair distance away from both reception and restaurant so this was more than a minor inconvenience. Problems were fixed fairly quickly but no apologies. When we reported this to reception on checking out, staff appeared disinterested. I strongly suspect that this is an ongoing problem either in general or with this room. Lack of empathy was disappointing and took the shine of what was otherwise a lovely overnight break.

"Great Expectations"

2
Da8a, Vancouver, Canada 08/04/2019

We were very much looking forward to our stay here. Unfortunately the hotel disappointed in almost all aspects. Other than the location I cannot recommend this hotel. The decor is shabby and need of an update but more importantly the rooms were unclean. Don't judge this book by its cover.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Da8a, Thank you for providing feedback from your recent stay with us. All of our bedrooms have been recently refurbished and we do continually invest in maintaining all areas of the hotel. Our Duty Manager would have loved to have heard your comments first hand on the evening as it would have given us the opportunity to fix it. Kind regards James A - General Manager

"Spa"

3
User 05/04/2019

Was treated to a spa day here for my birthday and had a lovely time. We really enjoyed all the spa facilities and the lunch, until we were leaving and were called over to the desk where we were accused of not paying for our treatments. We were spoken to extremely rudely and were completely embarrassed!!! Everything had been pre booked and paid for as it was a birthday treat. It turned out to be an error on the receptionist side but we barely received any apology and left feeling very disappointed after a lovely day!

"Overnight"

5
User 04/04/2019

We have just arrived home after a wonderful experience at the Gleddoch house hotel and we will be booking again. Our initial thoughts when arrived in our room was that we were going to have to listen to the construction that was going on next door to us however I went down and explained at reception, girl was so apologetic and upgraded us to residence suit(four poster bed) highlighly recommend this room. We had dinner bed and breakfast that we booked from their main site as it was cheaper than all other websites (£145) if booking 4 days before. Dinner was great as well as breakfast . The spa facilities are amazing , really relaxing atmosphere. All staff in hotel were so accommodating, especially at dram bar . New staff who were a young couple who had just started were great and told us about the selection of gins and whiskys(felt like I have learned a lot of knowledge of the way gin is made ). They kept bar open for us until around 1.30am . Overall amazing experience and will be returning - scenery is breathtaking many thanks to all staff

"Sadly disappointed"

2
Victoria L, Glasgow, United Kingdom 29/03/2019

Booked a room for my partners birthday after hearing great reviews. We turned up and got checked in quickly (Woman and receptionist in training both great) however the room was on the ground floor looking on to some of the golf course and cars parked (and some building machinery nearby) and had multiple people walk right past our window. We decided as it was my partners birthday, we would try and upgrade room with a nice view. We spent £95 on a room upgrade for the night and got told a manager would be come to our room shortly however after waiting over half an hour, no one showed and we walked down to reception. After spending so much on an upgrade you would expect slightly quicker service, especially as we wanted to head to the spa before dinner. New room had dirty room service plates at the door, no robes or water and some wallpaper peeling off the sides. Quite a dull room for the price but it did have a better view and more privacy so we didn't want to make any more hassle and stayed. Called for robes and after about 20 minutes the woman from reception came and gave robes and later, someone came to clear the dirty dishes. Initially I booked the hotel for the outdoor hot tub, which no one told us was broken until we asked, disappointing but not anyone's fault. We went to the spa facilities which were nice however my partner cut her foot deeply getting in to the indoor jacuzzi, not safe and probably needs checked out. We waited over 5 minutes at the spa reception as they had no plasters with her foot dripping with blood (must add the man on reception was lovely, but it clearly was not stocked with enough first aid). We previously changed our booking for dinner with reception to from 8pm to 9pm and when we arrived there was no booking for us, so must have not got the message from reception to change time. The manager on at the restaurant was speaking loudly enough for us to hear ‘two finally decided to show up' and how he was only being ‘fake' nice to customers when he greeted them good bye. Very unprofessional so we just ordered starters and left. Breakfast was lovely and throughout stay the staff were mostly great. I would normally just be honest when checking out however we didn't want to make a hassle as it was busy with people checking in and out. After speaking to others about our stay, we were advised to write this honest review. Nice enough place, brilliant scenery but no cohesion and made to feel uncomfortable at times, disappointed.

"Excellent rooms"

5
Christophergiles, Lincolnshire England 28/03/2019

Stayed here for one night and was happy with the hotel. Staff were very friendly throughout our stay. Bedroom was excellent with all the amenities you would expect. Well worth the stay and with an excellent breakfast.

"Excellent Stay"

5
User 26/03/2019

Excellent stay, best customer service we have received in a long time. There was a slight mix up with our room which was not even the hotels fault it was a cross communication however Amanda at reception sorted it out right away and the room we received was beautiful. We dined in the Vista restaurant and the food was brilliant, good portions and all cooked to perfection. Customer service was brilliant throughout our stay even down to receiving a goodie bag on checkout with water and snacks for our day. Will definitely be back!!

"Relaxing, fabulous break away"

4
Maureen M, Glasgow, United Kingdom 25/03/2019

Gleddoch House has special memories for me as one of my sons married there in 2009. My friend and I stayed from 17th to 19th of March 2019. We had a fabulous time. On arrival, check in was flawless and Rhona was so polite and helpful. Our bedroom was beautifully decorated, clean and had everything we needed. Our evening meal was of tasty and of good quality. Breakfast buffet was good quality and variety, but unfortunately the food could have been warmer. The spa and treatments were excellent. Every member of staff that we met could not have been more helpful. Particularly, the housekeeping staff for room 5. The young woman working that day was obviously very busy and when we asked for additional coffees for our room, she was so polite and helpful. Lewis and Jordan from the restaurant were lovely both attentive and competent. We will definitely stay again.

"A wee hidden gem"

4
TravelAgentScotland, Grangemouth, United Kingdom 25/03/2019

I was gifted this hotel stay for my birthday. It was a voucher through itison. As far as I could see it was a great deal compared to their online booking prices. Check in was fine, the staff were really friendly. We were advised that £50 would be taken from our card for pre-authorisation and could take 3-5 to be credited back to our account. The receptionist couldn't have been nicer and did advise us if there was anything they could do to make our stay better then they were a phone call away. We were given an executive super king room and it was beautiful. Our room looked right over the outdoor hot tub and the Clyde. The bed was comfy and the décor was really nice. The spa facilities were nice. We used the facilities both the day of check in and day of check out and both times it was really busy. The sauna wasn't working on either day but it wasn't a big deal. Due to how busy the spa was I felt like it took away from the relaxed atmosphere but honestly I'm sure it'd be a dream to be in there at quieter times. We wanted to book some spa treatments in advance but it was fully booked for the full weekend we were there. We booked the hotel about 7 weeks before we went, so I'm not sure how far in advance you need to book a treatment to actually get one. The restaurant was really nice, the food was beautiful. We were offered two menus and both were lovely. I ordered the steak which was cooked perfectly and my husband ordered the duck. He said it was the best duck he has ever had. The chef sent out some complimentary amuse bouche which was lovely as well. I felt the meal and drinks were reasonably priced considering the standard of the hotel. Our stay included breakfast and there was plenty of choice. Your usual got breakfast, cereals and pastries. They also had an additional menu if you wanted to order from that. What I will say is that my husband had what he said was a lovely raspberry smoothie, and after his first drink I noticed his glass had red lipstick all round the rim. It instantly put me off my food as it did him. Now we didn't complain about it as it's just one of they things that can happen, and to be honest the breakfast room was really busy so we were happy just to go. I give this hotel 4 stars because it really is a beautiful place. The facilities are lovely and the food was really nice. The niggly things for us were just down to it being busy but for us it doesn't take away from how lovely the place is.

"Fantastic "

5
love_fatty_foods, troon 22/03/2019

Myself and my partner got a Groupon deal for a one night stay. Tom the bartender was fantastic, his service was to a very high standard and his product knowledge on the whole drinks selection especially whiskey and gin was fantastic. We will be back. Thanks Tom!

"Spa day"

5
Kelly m, Glasgow, United Kingdom 19/03/2019

I recently booked a massage for my mum and I at the Gleddoch and can't praise the hotel, staff and treatment we received highly enough. We entered through the main reception which was absolutely stunning and we were swiftly greeted by a super friendly receptionist who directed us to the spa reception. The spa reception didn't disappoint either it was bright, modern, tastefully decorated, golf shop to the right and two immaculately present spa staff at the desk who were waiting to take us straight through to the relaxation rooms after we'd completed the relevant paperwork. The spa was immaculate and relaxation room was peaceful, spacious, luxurious, complete with mood lighting and smelt devine! The whole experience was wonderful, indulgent, relaxing and made me realise I should take the time to do it more often!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kelly m, First of all, I want to thank you for taking the time to leave us a five star review from your recent visit to our Imperia Spa. I am delighted to hear that you had such a wonderful experience, found the staff to be friendly and enjoyed your treatment. I will pass all of your comments onto our spa team who take great pride in ensuring all guests have a wonderful experience. We do hope to welcome you back to Gleddoch in the near future. Kind regards James A - General Manager

"Wedding 16th March 2019"

5
User 19/03/2019

Gleddoch was the first place we viewed when we were looking for wedding venues, it was also the last. From the moment my wife saw it, it was where we were getting married. We had numerous meetings over the year to decide and clarify on certain things, the menu tasting was a highlight as it was the first time that it really hit me that "I'm getting married". The food itself was lovely and we surprised ourselves by having lemon posset as a choice on our wedding menu, its amazing, highly recommend. When the day itself came, the team were so helpful, Jordan, Lee and Hannah took care of us from the Friday to leaving on the Sunday, we cant thank them enough for all their help in making the day the best of our lives. If anyone is still considering Gleddoch for their wedding, you wont be disappointed. It will hold a special place for us forever and we will be back again and again. Graeme and Georgiana 16th March 2019

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Graeme L, First of all, I would like to say congratulations to you both once again from all of us here at Gleddoch. I am delighted to hear that Georgiana knew this was the place for you both to get married from the moment that she saw Gleddoch, it was a great pleasure for us to host your wedding. I am delighted to hear that your special day was so perfect, and I will pass on your kind words to all the staff. I will be sure to give a special mention to Jordan, Lee and Hannah. We look forward to welcoming you both back to Gleddoch in the near future. Kind regards James A - General Manager

"Overnight stay"

3
User 18/03/2019

Our first Impression of this hotel was its beautiful setting and how stunning it looked as we drove up to it, the receptionist was lovely and our room was amazing. My only problem at this point was that I couldn't get a treatment as it was fully booked for the next few days. I was angry that I wasn't told this a couple of days before when booking up, it was a main part of the reason for choosing this hotel. Luckily enough there was a cancellation the next day so I managed to get booked in. The nineteenth bar/restaurant On arrival the restaurant and vista restaurant looked very basic but the views from the large floor to ceiling windows was to die for so it made up for it! I asked for a menu and was given a dinner menu and another one that we chose from, my husband had a steak ciabatta and I chose a tuna crunch sandwich. My bread was not fresh and there was only a thin layer of tuna with no crunch ! When paying the bill I asked why there was no burgers etc and the member of staff then gave me another menu which had everything we would go for on it. I was disappointed ! Spa My husband and I went down to use the spa facilities to find the jacuzzi only had the jets at 2 seats working and the outdoor one was being turned off as it wasn't keeping its temperature there for it was hard to get into the sauna and steam room. We were really disappointed. Treatment My treatment was amazing however the girl preferred me to be naked, now I know this was standard practice for her but not for me and I could have said at any time but I didn't want to cause a scene. At no point did the therapist see me naked as I was covered the whole time and she was amazing at massage but it was on my mind the whole time. The gin/whiskey bar This was the highlight of our trip, the bar tender Allan was amazing so friendly and very knowledgable, everyone was made to feel like he was there personal bar tender. The room was beautiful too. Late checkout We had late checkout but the maid chapped and I told her and she replied so she heard me. she was talking to the cleaner outside my door then two seconds later the cleaner walked in and hadn't even knocked whilst I was standing naked after just coming back from my treatment. I was totally mortified to say the least. On leaving (which was straight after this happened)I told the receptionist and she apologised. Overall We paid £230 for this through groupon plus £30 for lunch then £65 for treatment and that's not including drinks and I just feel like all that was correct from the description of what we paid for was the room, the facilities weren't working properly and the food wasn't the standard I'd expect and then as I was so mortified about the cleaner walking in and seeing me naked I had to leave straight away. I am rating this a 3 rating simply because the room was beautiful and the staff were lovely

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear G635EVnicolag, We recognize your time is valuable and appreciate the feedback you have provided. Our spa is extremely popular due to its fantastic reputation regarding the standard of treatments we provide, we do understand that this can be disappointing when you cannot get an appointment and we are looking to increase the spa to cope with the high demand. If you had a wet swimming costume on, then the therapist would recommend taking it off for your own comfort as some guests find it uncomfortable to roll it down, however we do not want any guests to feel uncomfortable or forced to take their costume off. Please accept our sincere apologies for the inconvenience you may have experienced when the housekeeper walked into your room. This will be discussed with the housekeeping team to ensure this does not happen again. On a positive note I am glad to hear that you found your room to be beautiful and the staff lovely. We do hope that you will give us another chance to impress you. Kind regards James A - General Manager

"amazing experience."

5
User 17/03/2019

me and my partner went for an overnight stay and for dinner & bed and breakfast here and i could not fault it in any way! 10/10 for the food, the room and the great staff especially alan in the dram bar and george the night porter. I would highly recommend this hotel x

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear sazlou1990, Thank you for taking the time to leave us a fantastic review from your recent stay with us. I am pleased to hear that we exceeded your expectations in all areas of the hotel. I will pass on your kind words to Alan and George, who I am sure will be equally delighted. We look forward to welcoming you back to Gleddoch in the near future. Kind regards James A - General Manager

"FABULOUS STAY"

5
722John_B345, Paisley, United Kingdom 15/03/2019

Recently just had an over night stay at Gleddoch Hotel and Spa. It is obvious from our last visit that the hotel has undergone a refurbishment and I believe this is ongoing. What a difference. The welcome at reception was first class, very friendly and helpful. Our room was fantastic, warm,spacious and over looking the Clyde and hills. The Vista restaurant for our evening meal was superb. The staff were very friendly, helpful and just the right amount of attention. The meal was wonderful, could not fault it. The breakfast the following morning had changed to a buffet style. It was brilliant. Huge choice and the food was very tasty and warm(some buffets the food can be rather cool but not here). We had a quick bite to eat after the Spa, again, what can I say, Brilliant, fantastic, excellent etc etc. The Spa facilities were excellent. We went for massages and the girls were absolutely fantastic, so friendly and professional. The back massage I had was wonderful and my wife's facial equally as good. Would recommend this to anyone considering a massage. The pool area was very clean and the pool was lovely and warm. The warm relaxing area with underfloor heating and warm beds was magical. Great for relaxing. The showers are great and the changing rooms are exceptionally clean and warm. We would have no hesitation in recommending Gleddoch Hotel and Spa. Will we be back? Definitely. I have booked a round of golf for later in the year, so looking forward to that.

"Warm friendly welcome"

5
558MichaelL558, Tebay, United Kingdom 14/03/2019

The hotel is close to the Clyde with great views. Blown in from a very wild and wet evening I was met with a warm friendly smile by the staff on the reception. I had a good sized bedroom with very comfortable bed and a good powerful shower in the bathroom.... perfect! Delicious dinner and breakfast served by yet more warm friendly staff. If only all hotels were like this! No time to try the golf course but there are two great wee courses in nearby Kilmacolm and Bridge of Weir. Will definitely stay again.

"Lovely rooms and facilities "

4
christinedumbarton, dumbarton 12/03/2019

Used a voucher for a one night stay with dinner. The hotel is on a golf course and has a lovely spa,pool and gym. Rooms really lovely with luxury toiletries. Dinner was ok- portions on the small size and my grilled aubergine was small and unappetizing- although this was the only fault we found. Cosy bar for a nightcap in lovely surroundings.

"Worst experience ever"

1
User 10/03/2019

Were told to leave after dinner as the Spanish acting manager accused us of smoking in our room, said we'd have to pay £250 for the room to be cleaned and would not accept were not smoking! Police were called as we couldn't accept were being accused. Paid for dinner, bed and breakfast. Only recieved verbal abuse and a mediocre dinner. Police had to drive us home, as had been drinking and couldn't drive ourselves. Was so upset was glad to leave this awful establishment and shall never return.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Footprints784426, I believe you previously wrote a review on this matter on google which was removed due to you calling our manager Basil/Manuel. You also became aggressive in the restaurant due to being intoxicated and that was why the police attended not because you could not drive home due to alcohol. Kind regards James A - General Manager

"Present for birthday from step daughter and her husband "

5
anniecat18, Fairlie, United Kingdom 09/03/2019

Had lovely room looking over the car park which was ok. To get sea view a further £20. Very comfortable bed. Big and luxurious Dinner was nice in restaurant and few wee drams in the Dram Bar to follow. Exceptionally nice breakfast. Use of spa great. Staff great Only negative was the poor state of carpets which were badly marked and dirty throughout hotel... this beings down the lovely place

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear anniecat18, Thank you for taking the time to leave a review from your recent stay. I am pleased to hear that you found your room to be big and luxurious. Your kind words in regards to our food, dram bar and staff makes for a pleasant read indeed. We are in the process of changing some of our carpets as carpet cleaning has not lifted the marks. We look forward to you returning to Gleddoch in the near future. Kind regards James A - General Manager

"Birthday Weekend"

5
User 05/03/2019

Had a lovely stay on Saturday with family celebrating my 30th birthday. The hotel was excellent; staff very friendly, great spa facilities & delicious food in the restaurant. We were a party of 15, including 5 young children and everyone had a great time! Thank you very much for a brilliant weekend!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GillianS1989, I am delighted to hear that you and your family had a great time celebrating your 30th birthday. Our staff will be delighted with the feedback you have given. We very much look forward to welcoming you all back to Gleddoch in the near future. Kind regards James A - General Manager

"Relaxing Stay"

5
Blores, UK 28/02/2019

Earlier this week we stayed at Gleddoch Hotel. We were not disappointed. From the moment we arrived, we were made welcome and treated warmly. The receptionist on duty on 25/02/19 was an extremely helpful, pleasant and caring girl and we were impressed by her professionalism and efficiency. Our room was very well-appointed, clean comfortable and with an eye for detail. The bed was comfortable, the linen was scrupulously clean and the en suite was well-designed and very modern. Both dinner and breakfast were enjoyable and the service could not be faulted. An excellent choice and one we would repeat.

"Lovely hotel & Spa facilities"

4
Katie S, Glasgow, United Kingdom 26/02/2019

I stayed here on Sunday evening as a treat for my sisters 30th Birthday. The night before arriving I had a call to say that the TV's were not working, this wasn't a big deal and appreciated the fact I was made aware before checking in. I had requested an ice bucket and some flute glasses in the room for me checking in, was told this would be sorted. On arrival, I checked in and made my way to the room. First thing I seen was a large orange stain on the carpet then realised there was several stains and then also noticed there was no ice bucket with flutes, made my way back down to reception and requested these which came within 10 minutes - again not a big issue and was resolved quickly. The decor in the room was lovely although I feel like the hotel could do with a little freshen up, as I noticed walking through the corridors that there were marks on the walls etc. also noticed that there were dirty glasses sitting on one of the tables in one of the corridors despite at least 3/4 staff walking past - no one picked these up. We had booked in for some spa treatments, so we made our way down to the spa which was lovely, cant fault this. The facilities and cleanliness of it all were great and the treatments were superb! Thoroughly enjoyed the trip to the spa and the views were amazing. We decided to order room service as we were planning on having a pamper night which was fine. Our dinner arrived in good time however noticed there was no condiments with it nor were the plates covered up... i don't know how far a walk from the kitchen to our room was but I would've expected the food to be covered. In saying this the food was lovely, we both had fish and chips! I managed to connect my laptop to the TV, thankfully. We had ordered room service so we could have breakfast in bed. Breakfast was great and came covered up and with condiments. On checkout everything was fine, we had settled the bill etc. but felt they should have offered some form of discount or some alternative considering the TV's weren't working. Again it isn't normally a big deal but considering we had planned on have a night in the room if I didn't think ahead and bring my laptop with me then we would have gotten bored pretty quickly. Overall, I would return but definitely think the corridors and some of the rooms could do with a freshen up, as the radiator pipes in the bathroom were also rusting and exposed which didn't look great along with there being several chips on the toilet seat.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Katie S, Thank you for taking the time to review your recent stay with us. We called our guest's prior to their arrival to alert them that there had been an issue with the televisions and that if this had been an issue for anyone then we would have changed the date of their stay with us. Thankfully most of the guests feedback was that they would be happy to bring a laptop or not to watch the television. All our televisions are now working. Unfortunately, a few of our carpets have been stained and despite several attempts to remove these stains with a carpet cleaner they have not came out, so we have purchased new carpets for the rooms that are affected. I am pleased to hear that you enjoyed the spa and thought your treatments and facilities were great. We look forward to welcoming you back to Gleddoch in the future. Kind regards James A - General Manager

"Fantastic, lovely place! "

5
Kelzmac2611, Dumfries and Galloway, United Kingdom 25/02/2019

My husband and I stayed for one night in a king room, it was great! The room was ideal, huge bed, lovely extras in the room and it was very clean. Service throughout our stay was 10/10, the food was great no complaints on anything at all. Breakfast was the nicest and freshest we've had in a hotel in a very long time. The spa area was wonderful and can easily spend a day there. Only negative was that we had to leave....can't wait to return!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Kelzmac2611, Thank you for taking the time to leave us such a wonderful review from your recent stay with us. I am delighted to hear that you rated the service your received throughout your stay as 10/10 and that you thought the breakfast was one of the best hotel breakfasts you have had in a long time. We look forward to welcoming you back in the near future. Kind regards James a - General Manager

"Nice hotel. Great customer service"

5
carolinecV9918UW, Glasgow, United Kingdom 25/02/2019

We stayed here in the middle of February on a Saturday night. We were really looking forward to it as we had already received really good customer service through phone calls& emails. This was mostly because I'm pregnant and was wanting to make sure our room wasn't too far from the wedding we were attending& that my son has a allergy. We didn't use any of the spa facilities so can't comment. Our room was really good. Huge comfortable bed with plenty of floor space. Breakfast was lovely. We got a golf buggy round to breakfast which my son loved. Staff had suggested we get this as there was a lot of stairs from our room to the restaurant. We will be back in the future. From start to finish the staff were so nice& helpful. It's amazing what a difference this can make to a stay.

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review