Gleddoch Golf & Spa Resort

Stayed for a special occasion. Access to rooms is through a maze of stairs and corridors. Rooms reasonable size. Beds comfortable but one of our beds had a single quilt inside a double quilt cover, discovered too late at night to alert housekeeping. No information on how to use room telephone. Robes and slippers free and can be used for the spa. Coffee tray well stocked. Tunnocks Caramel Wafers....yum! Bathrooms need refurbishment as sink cracked in one of our rooms. Great views. Lovely landscaping in the gardens. Spa treatments were great as were the friendly treatment staff. Must be booked well in advance of stay as the spa and pool are also open to non residents. Rust in pool. Rust on water machines or mould, not sure which. Spa seating areas had soaking wet floors which were never dried or mopped. Jacuzzi broken on 1st day of our stay, no discount or complimentary service offered. Bar service only available in 19th Hole which seems to be the golf club. No other bars open. Service was extremely slow. Dropped glass was cleaned up but when we sat at same table the next day some glass still there. Whilst sitting in this area having a drink , there were painters touching up the walls. No signs to alert customers to wet paint! Breakfast Buffet was tasty and had a good range of items.lovely staff in Breakfast room. Overall could be a great place but needs some care and attention.

We spent one night at Gleddoch as part of a package deal with dinner and breakfast. Hotel and grounds look lovely from the outside and our room (four poster) was clean, spacious, and included coffee machine, comfy bed, fridge and a lovely view. I booked in for a massage at the spa which was excellent. We also made use of the spa facilities/pool etc. They were disappointing. The whole place was grubby looking (dirt/mouldy grout/tiles missing etc). There weren't enough facilities for the number of people there. The common areas of the hotel also weren't the cleanest. Could also do with a freshen up decor-wise. Food and drinks were nice but service extremely slow at both breakfast and dinner. For context, restaurant was quiet but we still waited around 45 mins for mains and about 20 mins for coffee at breakfast.

We had the perfect wedding day at Gleddoch. The food, service and rooms were great. The events team were amazing from the early planning to making the day fantastic. Thank you Sharlene, Kirsty, David and all the team that looked after us so well!

I had booked an overnight at the Gleddoch hotel for myself and my daughter. Customer service was really good via email and I was able to add my son on at the last minute. I was able to upgrade to a premier room which was very comfortable. The only issue I had with the room was that even though it was booked for 3 people there was only 2 robes, 2 cups and tea/chocolate facilities for 2 people, housekeeping amended things when asked and were very friendly. We used the spa facilities which were lovely. The pool was heated and the outdoor spa was very inviting. We unfortunately didn't get to use it as it was really busy. Users did not vacate the spa when the bubbles were off despite this being asked in the rules! My deal was dinner bed and breakfast. We had booked a table for 6pm and were shown to our table by a young girl. I was not told what my deal included or what menu I should be ordering from despite asking twice. I was then told once ordered that the prawn cocktail was not included in the deal and I would have to pay extra or amend my dinner choices. I was not pleased with the dish, I felt that the haddock and fries were very under seasoned and lacked taste. One of our party was late receiving his dinner however once the staff were alerted to the issue the meal shortly arrived onto the table. We asked for the bill at the end of our meal but was advised that the meal would be added to our room and we would pay on check out. I asked how much extra I would be charged and staff was unable to tell me the price as they are unaware of room allocation and booking and therefore this would be calculated by the night team. I think residents should have the choice to pay for their meal at the end of dinner. I had a glass of rose wine for dinner at £10 for a medium glass! We booked breakfast for 10am. Good selection, although we had to ask for bread and for glasses as these were not being regularly topped up. There was a lovely gentleman who made our tea and coffee, he was very friendly and was good with the kids. Telling them jokes and making them laugh. Overall I enjoyed our stay. I would stay again and I would hope to get more use out of the spa facilities. I wouldn't book dinner again but would book into the nearby restaurant called Coast.

One of the nicest hotel stays I've had in a long time. I booked the Clyde suite for my wife's 40th birthday. We started the stay off with a couples massage which we both really enjoyed, it was so relaxing. The Clyde suit was beautiful, huge room, super clean, a Jacuzzi bath under the window, the decor was wonderful and the room smelt amazing. I had also added extras, like wine, chocolate covered strawberries, balloons and big 40 balloons which my wife loved. We ordered room service and it was some of the best food we've had in a long time, it came so quickly too. The next morning we went for breakfast, great selection on offer, I opted for bacon, haggis, tattie scone and tomato, all really nice! We then headed to the spa nice and early, there was only 2 people in the outdoor Jacuzzi which is lovely and warm and the views were superb. The sauna and steam are amazing and the rain forest cold shower just finishes it all off. The staff are really attentive and friendly, nothing was too much to ask for. After reading all of the negative reviews I was apprehensive about staying here. But I cannot wait to go back! Absolutely amazing stay!

Stayed in this hotel recently and just found the whole experience a little underwhelming. I'll start by disclaiming (not that you should have to), I can see in response to the many similar reviews recently, the hotels representative likes to check if complaints were lodged with staff. However, for us, many of the issues could not have been resolved during our stay(more long term issues so no point in reporting at the time)/ we felt some of the things should just be a given, rather than us spending our break away complaining. We simply wanted to make the most of what we had paid for. Room- We stayed in a classic room. The view was nice (onto golf course) and bed was comfortable. The hotel itself has no phone service and so you are reliant on WiFi, however our room did not have WiFi signal. We had to stand in the public corridor to check in with family. We had also brought our laptop to watch a movie however couldn't do this either due to no wifi. The rooms are dated/showing signs of wear and tear. Carpets are stained, bathroom floor tiles are stained and messy. Floor were dirty and our white socks were no longer white at the end of our stay. Spa - the use of spa facilities is included as are robes and flip flops which is good. The changing rooms are small. The pool is heated which is nice but the pool floor is dirty and stained. The surrounding areas were a mess. Only about 6 loungers which is strange for a “spa”. Except for 4 hot beds, the rest of the area is made up of tables and chairs which is fine but feel beds would make more sense. The pool area itself is hot yet they had no plastic cups for water as there delivery had not arrived, but instead of using alternative cups they just left them empty, meaning we had to leave the spa and chase this up ourselves. We were eventually given coffee cups which again is fine, but we shouldn't need to ask for these in a spa. A girl (not with us) came out of the sauna feeling unwell and was unable to get a drink of water as no cups. The outdoor jacuzzi is good but very very crowded as no limit to how long you can spend there so some people spending upwards of an hour. Signs saying you have to get out when the bubbles go off but in the words of some people in the jacuzzi “nobody bothers their a**, wait 2 minutes then press the button and it'll come back on and we won't have to leave”. Last issue was the road in. Need to drive at 1mph if you want to avoid any damage to your car/flat tyre as there are so many pot holes. Overall the stay was okay, but for the money you don't expect to encounter some of these issues.

Came here to see a friend for lunch. Lunch was standard nothing special. The server was rude. The toilets we disgussing. Looked like that didn't have a clean that morning. Going back to my riends room to have a nosey and was greeted with the lovely housekeeping staff. Unfortunately none of them use hoovers and there wasn't on in sight! When leaving I mentioned this to the receptionist , didn't catch his name (dark hair and glasses) he didn't care and didn't even apologise. The stand and of the hotel has went down and its a shame and its a beautiful hotel. I hope when I return for my stay next time I will experience something different

We had a spa afternoon with lunch. It's the worst ever spa break I've been on. Firstly the only option was soup and sandwich made with gluten free bread which was disgusting. My daughter asked for a burger at an extra cost of £10. Went to spa car park. No available disabled spaces. On arriving in dressing room there was a male member of staff taking towels away from an area where females change. The swimming pool had no disable access so I was unable to use it We only received 20 minutes of a30 minute treatment as the rooms were quite a distance from the waiting area. The facial I received was good but not long enough. There were no shower gel shampoo or conditioner in showers. Nowhere to hang our own bags with products in. The only good thing was the hair dryers. Really really disappointed with the whole experience. Will never go back or recommend it to anyone.

Mothers Day Afternoon Tea - booked by my daughter. I took my own mother with me and at first, it seemed fine. We were seated and staff took our order. I explained we had a voucher and then we were left for 20 minutes. Other tables were having alcohol etc so were served immediately while we felt ignored. Eventually the tea arrived - minus the cakes. By the time they were brought over, the tea was lukewarm. I asked for top ups and we were given one tea pot to share - not two. On paying, I reminded the waiter we had the voucher, she said we had £7 to pay as the price had increased since she made the booking. It wasn't the great experience I hoped for and I've tasted nicer cakes in my local bakery. The actual tea was weak and tasteless and despite the lovely surroundings, we won't be back. Such a disappointment.

Had an overnight stay given to us a a gift and overall we had a nice time. Check in was straightforward and our room was lovely. The facilities in the room were excellent and the decor very nice. The bathroom was also very well finished but totally let down by the quality of the toilet seat. Not only was it loose and wobbly it was made of the thinnest plastic and really should not be used in an hotel of this standard. A strange item to scrimp on. The spa was lovely, having a pool, steam room, sauna and large outdoor jacuzzi. We had a lovely 3 course dinner and have no complaints about the food. However, in the lounge bar afterwards there did appear to be a number of loud, drunk people in various groups. We therefore ended up taking our drinks back to the room. Breakfast was a self serve buffet but had limited vegetarian options and these had to be asked for separately. The waitress was very helpful but by the time the sausages and haggis had been served the rest of the breakfast had already been finished. We were probably unfortunate on the night we spent here with the other clientele but it would put us off coming back. There were also a large number of steps to climb to get to the restaurant and spa which were difficult for my partner. I'm not aware if there was a lift but we couldn't see one. On a final, positive note all the staff were extremely helpful and friendly.

Firstly this was a family night away after recently having a baby. We explained at the time of the booking our baby was joining us on this trip. After checking in we were given instructions to our room. There are 2 floor ground and first, we were on the first floor. This involved two flights of stairs as there is no lift which wasn't very accommodating or safe. Secondly the room was extremely tired, the bed frame was damaged and bedside light flicker on and off as the switch was broken. To add to this at 5/6pm my partner took a shower and there was no hot water! I ran the sink tap to check and sure enough no hot water! We then dined in the restaurant, which was booked for 2030. After arriving at 2020 we were advised our table wasn't ready yet so said we'd sit in the bar. 2100 came and finally we got seated for dinner no apology was given. I ordered a burger with no gerkin, the server brought the burger with vermin's and explained he had asked for no gerkin and kitchen hadn't fulfilled this and put the meal down in front of me. I later discovered that the bacon had been removed possibly in error but gerkin was known off and still served. I explained about the bacon to the server after words. We were then over charger for the meal and no apology nor discount for the late sitting or wrong order. Very unprofessional and quite frankly appalling.

Just returned from a 1 night stay at Gleddoch and I was pretty underwhelmed. I'll start with the positives: - The hotel itself is gorgeous, it's very nicely decorated and the room we had was lovely - The breakfast buffet was great, everything was really fresh and tasty - The waitresses during breakfast were brilliant, excellent customer service from Marie and another waitress who I never got the name of unfortunately. They were both really attentive and an asset to the hotel. - Nice coffee and tea selection in the room The negatives: - Upon arrival we were asked if we had booked breakfast, we replied saying we hadn't (we've stayed in a lot of hotels and never had to book breakfast so this was surprising and we weren't made aware that we had to book this before check in at 3pm), the receptionist then told us we could have 8am, 8:15am or 8:30am. I think she could tell we were both shocked at this and we went for 8:30am, but we were here for a relaxing break and wanted a long lie, getting up at 7:30/8am for breakfast was the last thing we wanted to do. But I suppose we didn't really have a choice, we either took 8:30am and got up early or missed out on breakfast. And then at breakfast the place was pretty dead, there were 3/4 other tables in at 8:30. It did start to pick up from 9am but it wasn't overly busy, I'm sure they could have squeezed a table of 2 in from 9am onwards… - Secondly, I was really disappointed by the spa. It wasn't what I was expecting from pictures, there were only a couple of loungers which were all taken and it was pretty busy so we had to leave our towels on the floor at the side of the pool and never got a lounger the whole time we were there. Also, there was a horrible smell in the seating area between the pool and outside jacuzzi so I suppose even if we did manage to get a seat in there I wouldn't have lasted long. The outside jacuzzi was enjoyable, although I think it would benefit from a cover when raining, I've been to another hotel which has an outdoor jacuzzi and it has a cover which works well. - There was no fridge in our room which was a shame as we had some drinks that we wanted to keep chilled. - Unfortunately not a great view from our room window but I appreciate not all rooms in a hotel can have a nice view Overall, it was nice to get away but I was expecting a lot more from this hotel.

We booked this hotel for an overnight stay because we wanted a quiet place outside of the city for work. The room was extremely hot. The noise from the corridor was very loud. There was also a constant noise coming from air conditioning units that are installed directly outside the bedroom window. The view from the room was of black bin bags and a some construction work. I didn't get any sleep and felt awful the next day. The breakfast wasn't good quality either. The only positive was the evening meal in the restaurant was good. I won't be returning unfortunately as I felt let down.

On arrival two groundsworkers driving and parking on pavement area where my mother and i were walking and just looked at us no a care in the world they had just cut us off walking!. Service in restaurant was so slow,wrong main brought to table.sat for over half an hour waiting between starter and main, then another half hour or so for dessert,before young lad said so what yees wanting ? Not very good. Only postives were the food was great and older lady serving us at times was brilliant wont be back in a hurry unfortunately after this experience.

Stayed one night classic double room with my husband. Main reception and Gin bar both beautifully decorated. Bedroom was pleasant enough in style however in areas looking slightly tired such as the frayed edges to the bottom of the bed, chipped paint work and curtain hook broken and hanging off. Just a little more attention to detail is needed to fix these minor issues. The bed was comfortable and the room was lovely and quiet. There was a coffee machine & and ironing board and room service was available at a charge if wanted. The main problem in the bedroom was it seemed to be a black hole for phone service so even with WiFi neither myself or my husband could use our phones or iPad. We had evening meal in the restaurant. The food was of average quality and was not as I had hoped for with the chocolate brownie being rock hard and unpleasant. The prices are set too high for the quality of food. Service in the restaurant however was excellent. There was a singer during the evening meal who was great also, this was a nice touch and we both enjoyed the entertainment. Breakfast was buffet style which included meats cheese, pastries and hot cooked breakfast which was great you could pay extra for a' la carte options but we were happy with what was included. We went early in the morning and there was plenty of choice. No fried eggs just scrambled but the scrambled was lovely. Again waiting staff were excellent, organised and efficient. We used the swimming pool and spa facilities. Outdoor hot tub great feature. There are robes and slippers in your room. Check in and checkout both easy and didn't need to wait. The hotel is set in lovely surroundings and is next to a golf course. There is plenty of wildlife and we enjoyed watching the rabbits running around outside from our bedroom window. There is plenty of parking available with an overflow car park next to the main entrance. Overall we enjoyed our stay & I would return to the hotel in the future however would hope the food quality in the restaurant dinner service improves.

My Husband and I had an overnight stay and from start to finish our stay was amazing! Everyone of the staff couldn't do enough for us nothing was a bother, food was delicious also, you made our stay a happy one so we Thankyou very much and will definitely be back

My wife and I had booked a Spa treatment today with use of leisure facilities and lunch, on arrival they gave us robes but had no flip flops therefore had to walk through facilities with bare feet, experienced a very good back treatment before using the leisure facilities, when coming out of leisure facilities there were no hot water in showers (male and female showers) Went for lunch and both had soup and a sandwich, soup was cold and one sandwich was requested without butter but was served with butter, my wife returned her soup and sandwich and I was finished mine before hers was returned without butter and soup reheated. We returned home for a warm shower. Disappointed overall with lack of attention to detail

I cannot recommend this hotel enough. We booked exclusive venue hire for a corporate event in February 2024. The bedrooms were all great, very clean and comfortable, the food was fantastic, the facilities were very good but most importantly we must thank the staff. Every single member of the team at Gleddoch went above and beyond for us from start to finish. The attention to detail and the 'can do' attitude was to the highest standard and was levels above any other venue I have worked in, in over 10 years of event management. I want to pass on a special thanks to Pamela that made this event happen and couldn't have been any more helpful or lovely to work with. And to the Chef who served delicious food during our stay for the delegates and ensured our crew were catered for throughout. All of the bar staff and servers were so friendly and nothing was too much trouble for anybody. Gleddoch is most definitely somewhere I'll be returning to for pleasure and I will be putting the venue forward to any of my clients for events in the future. Gleddoch as a resort and as a team is something that everyone involved should be incredibly proud of. Once again, thank you!

Parking isn't great. Hotel is like a maze. The corridors to the rooms are used to access guest facilities so expect noise at all times during your stay, especially since the floorboards make a lot of noise. Rooms aren't clean. Our room had about five other rooms looking into it, so our curtains were closed the whole time. The spa is dirty, and an inadequate size. Breakfast was overall good, but the scrambled eggs taste like soap. Wouldn't stay again. Its certainly overpriced.

Dont normally write negative reviews but was very disappointed with our stay. But there was some highlights. Staff are lovely, food was good and area is stunning. However our room was a bit miserable. Kind of put a dampener on our stay. Room 40. Looked onto a wall and bin bags. Burnt carpet, broken hairdryer, and just generally tired looking. Wife enjoyed spa. Gym was not so good.

Spent an afternoon/overnight at Gleddoch this week with partner. I had quite a lot going on as I was proposing to my girlfriend during my time there. I've been once before and enjoyed my time then. The hotel is very well presented, tidy, clean, and incredible views. As we arrived in the room, we had rose petals on the bed, with a bottle of champagne & chocolate strawberries for us (this is part of package you can purchase). Food was great, we had lunch/dinner/breakfast in the facility, all were absolutely magic. We spent hours in the dram bar, the member of staff in there was great, again smiling, chatting away and always ensured our glasses were never empty. Every member of staff we spoke to was extremely friendly, helpful, and smiling. We were given a bottle of prosecco by the gleddoch staff as a congratulations on our engagement which was extremely generous, so thanks for that. We will be back again soon, recommend to everyone, you won't be disappointed. Thanks to all the staff & management. You were all superb! Liam & Cheryl

Booked deal on Itison .. overnight stay with breakfast and glass of fizz. I called the hotel over a week before our stay to book a treatment as it was a Xmas gift for my daughter. I was told no there was no availability at all. I wasn't happy but as it was only date we were both off work I said it's fine. We got to the hotel, (and drove over many pot holes on the way to the entrance) and we're given room 1 right next to the spa and restaurant. The deal was an “executive” room .. The room was filthy dust everywhere and really old and tired looking. We also had a “disability” bathroom with high toilet seat bannisters and seat .. the pelmet of the window was horrible diary marks and ripped .. as well as the bed (photos attached). We were only there for one night so just made the most of it. Went down to the “spa” area omg water everywhere it was a death trap for sliding .. we got to the “jacuzzi” area to find around 25 people inside it .. there was no room to get inside ! We left and went up to the bar and sat and had our Prosecco .. went back down around 5.45 and it was still mobbed with people including children .. 10 mins we went in for. We went to Coast for dinner which was lovely ! Highly recommend.. did not want to give Gleddoch any of my money. Didn't go down for breakfast.. only slot available was 8.30 in the restaurant.. or 9.30 in the bar area .. which was tired and chair all in need of a clean. Very disappointed the place is NOTHING like the website. I definitely WON'T be back !

DO NOT BOOK THIS HOTEL BY ANY MEANS! Our trip was a shambles from start to finish. Having booked on Gleddoch website and not received a confirmation email for our stay i then booked on booking.com. When we arrived an invoice for £139 was put down to us to which I refused to pay. I was told they could not resell the room & I'd double booked - I showed the girl at the desk I hadn't received an email and that the first booking hadn't gone through. It was then resolved and our room key was given to us. We were asked if we would like breakfast to which we replied NO. The girl at the desk said it was included with our rate so we opted for it as it was for free. We were one of the furthest rooms from reception and carried all our bags down to the room for the key not to work. I tried the door beside ours and it let us in but it wasn't the room we had booked. We went to phone down to reception to say we'd been given either the wrong key or the wrong room number but the phone was broken. My partner went to reception to tell the woman (same woman who dealt with us) to which all she did was speak over him saying ‘this happens with all the rooms sometimes' when I had a 5k camera with me this made me feel so uncomfortable. The next day we went down to reception before checking out to make sure our breakfast was still on. The same woman who had dealt with us our full stay advised us yes it was in the bar area. We get seated for breakfast and again we are told our breakfast will be £17 each to which we said the woman told us it would be included in our rate orginally we had breakfast booked elsewhere but opted for this as it was free. She told us we were room only on the computer and phoned down to reception to then say to us help yourself. After breakfast we went back to reception to check out to have yet another invoice out infront of us for a refund of £18. The refund should have been for £50 (the deposit you pay before entering your room) however they took it upon themselves to take our breakfasts (which were told to be free) off of this charge. We were absolutely livid. I then phoned and asked to speak to the manager who informed me because I'd enjoyed the use of the spa my experience ‘did not warrant a full refund' and that he presumed I'm phoning for a refund for the breakfasts'. He advised me the money would be in my account in the next couple working days. We've yet to see that money. I expect a FULL refund from gleddoch or at least a complementary stay for how shocking the service has been. I will be going down to gleddoch next week in person to speak to this manager again. If nothing is done I'll be speaking to further management. An absolute joke of an experience to say the least!

The hotel is set in the stunning countryside of Scotland. The highlight was the outdoor heated jacuzzi and its stunning views. The executive super king room was very spacious, with an espresso coffee machine and complimentary slippers and dressing gown. Unfortunately the bed and pillows were very uncomfortable and not to the standard we have found in other 4 star hotels. We also had trouble sleeping due to the light shining from the hallway and rowdy guest walking past our room. The hotel staff were very friendly.

We have stayed here a good few times over the years and normally really enjoy our stay. Our stay got off to a poor start after contact with a very rude groundskeeping staff when parking. I won't go into the full story here, but we did mention this at reception when checking in and the receptionist couldn't have been more apologetic and said she would speak to the manager. Went to the spa and had a lovely massage. Staff members were all really friendly. The spa area is nice enough but agree that it does have a bad smell when coming out of the changing room and the floors in the changing room are soaking wet. The hot tub and other facilities are lovely but the area is probably too small for the number of guests along with spa day customers. We had dinner in the restaurant which was nice enough. Service was a little slow and after waiting 15 minutes from being given dessert menu with still no one asking what we want, we decided to just get the bill and leave. The service at breakfast was a lot better. The room was nice enough, however the shower gel was empty and shower would not get any hotter than lukewarm. This is for both evening and morning showers my husband and I had. Luckily I brought some shower gel with me. The bar staff in the dram bar are very nice and knowledgeable and they have delicious cocktails. All in all, the place is nice, most staff are friendly. However, certain aspects seem to be a little downhill from previous visits.

The spa facilities were great - the large outdoor jacuzzi was great late at night in the cold weather. The rooms were nice and well equipped, while the hotel bar's cocktails and whiskey selection really hit the mark. All the staff were super accommodating and helpful throughout our stay. Great value for money for the January sale, well worth the visit.

On arrival, we were greeted at reception by a warm and welcoming young lady Our room was fine, clean, nice towels, bedding etc The spa facilities were very good and relaxing Restaurant food was not up to the level of quality for the prices charged My complaint was dealt with efficiently Staff are friendly but could do with a bit more training, asked on 2 separate occasions for water still never arrived Breakfast was also again disappointing The quality of the buffet breakfast was below par Looked like potato scone was deep fried and tough, The presentation of the food could be a lot better for this quality hotel

Would not recommend, couldn't use the spa as it was over crowded even tho 6 people come out when we were waiting so it obviously can be over crowded when it suits, also been waiting over 2 weeks for an email or phone call regarding a complaint that was put in. No interest in communication unless they are taking money

I have emailed you this exact review but received no response unfortunately. Myself and my friend visited today, Saturday 20th January for the rejuvenate with afternoon tea spa package. The lady we dealt with on reception on arrival was very pleasant and welcoming. The lady who did my treatment was also fantastic, very friendly and welcoming and made me feel very relaxed. Unfortunately the rest of our experience today was pretty poor. The female changing area was dirty, smelly and generally resembled that of an overused public swimming pool. There was no toilet paper in either of the toilets and no one was around to ask for some. The floors throughout the changing rooms, pool area and conservatory were absolutely soaking resulting in me sliding going through to the changing room. During our 4 hours here we never witnessed anyone mopping the floors to clear all the water away. The conservatory area was full of wet towels that had obviously been left by other guests, yet they were still there upon our departure. There also, on two occasions was nowhere for us to sit in any of the areas meaning we had to wait for people to leave before we could relax. Too many people allowed in and not enough amenities to accomodate everyone. I bought these vouchers for my friend and I as a special Christmas gift and for £180 was expecting a much better experience than what we had today.

We stayed at Gleddoch for a night before flying from Glasgow airport for our honeymoon, and we absolutely loved our stay! We stayed in a wonderful four-poster bed room which was beautiful, very clean and I loved the Elemis and Penhaligon toiletries that were provided. It was so comfortable and relaxing. We also LOVED the rooftop pool, and the food was delicious. Thank you so much for a lovely start to our honeymoon.

Meant to have being going for my daughter's 18th birthday which took a bit of planning. Booking cancelled due to large party taking over hotel bookings. Shows that hotel management got better offer - terrible way to treat customers.

HAD A LOVELY STAY WITH MY FRIEND, BEAUTIFUL EXECUTIVE ROOM WITH A VIEW, BOTTLED WATER, TEA AND COFFEE WITH BISCUITS SUPPLIED PLUS ELEMIS PRODUCTS IN THE BATHROOM. HAD BREAKFAST AND DINNER WHICH WERE EXCELLENT. MY FRIEND REQUIRES A GLUTEN FREE MENU AND EVERY NEED WAS CATERED TO. MANY THANKS TO GEORGE, THE MANAGER FOR MAKING OUR STAY SO SPECIAL, AFTER MY FRIEND TOOK ILL ON A PREVIOUS VISIT. WOULD HIGHLY RECOMMEND THIS BEAUTIFUL HOTEL

Stayed here on business in August 2023. Really enjoyed it, the hotel is in a beautiful spot around 25 mins from the centre of Glasgow. The staff were really helpful and friendly. Only downside was that breakfast was booked for 7am and wasn't open until 10 past, the eggs and beans were cold and the room was slightly dated. But other than that, it was good value for money and I would stay again.

This place was nice to look at from the out side , the stuff on the front desks was amazing I think his name was nick there was nothing to much hassle for him , the waiter in the restaurant called Amy was great they couldn't ask someone better to do the job , the manger of the day tryed her best to give us something back but £18 pound off our food and drink bill wasn't quite suffice The room paid for was 230 quid and had to pay a £50 deposit on top of the £230 that could be use towards your dinner and drinks , the room was dated and in my eyes not a £230 room and in the morning I always strip the bed and make it easy for the cleaners & put the towels in the bathroom , *When I took the bedding off I was shocked with the results of the duvet I will post pics * it looked like someone had soiled duvet The spa , was very and limited place in the the hot tub , the hot tub also had missing tiles at the edge potential to cut someone , the cushions inside the spa could be doing with a wash or a deep clean , it smells a wee bit like wet dog ,

We had our wedding reception at Gleddoch on Wed 20th Sept 23. We cannot thank the staff here enough. Beverley the wedding coordinator was amazing from day one of planning always there to support us right up until the night before and the morning of the wedding helping the groom get ready to leave for church. We would like to thank Gordon too who was just brilliant as our MC. We had 11 children at our wedding which could have been crazy but the staff especially Gordon was outstanding with them, even driving them all around the golf course on the buggy ha ha ha. One of the kids even got a wage packet from Gordon for being a 'staff member' Nothing was too much hassle and all the staff were so attentive to every guest not just myself and my husband. All the family were catered for the next day too getting taken to the pool and breakfast by Gordon saving them walking. Honestly couldn't recommend Gleddoch enough xxxxxx

We booked a little night away at Gleddoch to relax and thought the pictures of the hotel and spa online looked amazing. When we arrived we got upgraded rooms as they had overbooked our room, unfortunately for us it was right by the wedding function room that was on until about 1.30am, so was very noisy. There was also a small frog in our room!! The food at dinner was okay, pate was lovely, the chicken keiv was a bit dry, and the fish and chips were good. Breakfast the next day was pretty average. We tried to use the spa the next day but the pool outside is quite small and already had about 10 people in it, the little conservatory was quite smelly so we spent all of ten minutes in the spa before we left. The staff at the hotel were all lovely so it's a shame we were left pretty disappointed. I would recommend another hotel for this price.

Had an another amazing stay here! The views from the hot tub are breathtaking! It's not very far to get to just outside Glasgow but feels so secluded a fabulous wee getaway. The staff are so friendly and helpful and can't do enough for you. We had lunch and dinner and the food was fabulous. Our room was beautiful. The grounds and scenery are just unrivalled.

Top class 'Relax Spa' overnight deal including lunch, dinner and breakfast. The 3 course meal was Michelin standard we were absolutely blown away. Every single member of staff went above and beyond and clearly great management and culture here, 5 star service. Spa facilities exquisite and hotel and views. Rachael and Rebecca our therapists were highly skilled, very friendly and professional. My one feedback would be to add a mocktail selection to your menu. I got a beautiful raspberry mocktail made on request, you should have a separate mocktail menu so more sober people can benefit from this and make us feel included with a specialist section on your menu, without having to ask for it. Can't wait to return already, beautiful place!

This was our first and last visit to this hotel. I went on a two night break with my wife for our an anniversary. We paid for an upgrade. On arrival we were impressed until we entered our so called upgraded room. The location was awful our few was a roof. The bedroom was very disappointing. The base of the bed was ripped and stained, the bed runner was badly stained, paint work chipped, paint on bathroom ceiling peeling and to top It the bin In the toilet hsd t been emptied from Previous guest. To find a dirty sanitary towel in a bin is absolutely shocking. We raised with reception who were apologetic and advised sadly they couldn't offer us another room as they were fully booked but would address issues. They refunded £40 for room Upgrade and gave us a free drink voucher. Went for dinner returned to room around 22hrs nobody had been to our room. On Saturday morning went for breakfast then went out for a drive as spa outdoor pool very crowded. Returned around 12pm, had lunch and few drinks. Staff in restaurant very nice. Returned to our room around 2pm. Still nobody had been to our room. Bed not made up and dirty bed runner and bin still there. Went to reception and were told our room would not be made up until around 4pm as priority is getting rooms for new guests! Highlighted issues from Previous day an apology said would address. Went out room sat in gardens as SPa pool still really busy about 10 people in pool. Returned to Our room at 4pm and it had been made up, bin emptied but to Our horror dirty stained bed runner bs k on the bed! Went for dinner, again. I've meal and helpful staff. Went to whisky/gin bar bought whiskey and gin gave over free drink voucher to be advised by a rude bartender that it only covered a wine or beer. This was not clear on voucher. We left on Sunday morning dud t hs e breakfast as just wanted home. Reception did apologise and asked if I wanted to speak to manager but tbh by the. It was too late as issues had not been addressed whilst we were there. My wife contacted manager by email and was advised that because she dared to log on trip advisor and Facebook about our experience that she would not consider any form If compensation as we had not given the hotel time to address. Sorry but think we gave them ample opportunity two days whilst we were guests. Too late trying to address day we are leaving. Absolutely shocking and clearly ot happy that we showed pictures of this shambles of a room In social media.

Having not been to the spa for over 3 week I had popped up today. For a sauna and steam and use the outdoor spa. And what I have to say is how clean the place looked. All the floors had been scrubbed around the pool and in the changing rooms. The staff had all worked hard to get the place looking top notch Keep up the good work Cheers Danny

We've been to Gleddoch before and our first stay was amazing, so much so we decided to come back. All the staff are lovely and very helpful, reception staff, dining staff, they all go the extra mile to make guests feel welcome! The hotel itself is stunning, the rooms and the scenery are gorgeous. On this stay we decided to stay for 2 nights, we wanted a relaxing weekend break. We were put into one of the rooms up at the back of the hotel in the Lomond building, our room was beautiful. However, directly underneath us was the outdoor pool and this proved particularly noisy from 06:45 onwards. My partner and I sadly didn't get to experience the outdoor pool as it seemed overcrowded and full most of the time, at one point there were 13 people in at once. The room next door to us had music blasting on both nights. We politely escalated this to a member of staff on the Saturday night who attended to the issue, however shortly after the music began blaring again. This continued on both Saturday and Sunday night. The breakfast and dining experience was lovely and we thoroughly enjoyed this. For a 4 star establishment I just felt a bit deflated somehow. Maybe it was just our luck on this occasion, we'd love to come back to Gleddoch. Like I say our first experience was excellent, just a shame this time it wasn't so great.

Disappointing m! We hear at present. Two night break for our anniversary 25th and 26th August. (one night friends paid as a gift so we decided to pay an extra night given it's our anniversary. We Arrived yesterday paid upgrade fir our room. On arrival Found base of bed to be ripped and stained, the throw at bottom of bed stained, bin with last guest ma sanitary products in bin. Spoke to receptionist who apologised said couldn't offer us another room as fully booked said would get throw changed (hadn't noticed at this point dirty bin in bathroom). Nobody arrived left it expecting it to be resolved today. Didn't have a great sleep as room faces onto a roof and we could hear what appears to be generator of some sort humming noise throughout night closed windows which helped but room stuffy so had to open windows again (Room 62)!. This morning Went out for drive, came back for lunch which was lovely. Returned to our room at 2pm still not made up, dirty bin and throw still there. Spoke to receptionist told would be around 4pm before our room would be made up around 4pm as priority is rooms for guests today! Highlighted issues from yesterday said will get someone to address! Very annoying as a lovely setting but to find issues we have and they still havent addressed from the Previous day is shocking. This hotel Isn't cheap and to expect guests to put up with this us poor. First and last time we will visit. We as a couple enjoy weekends away at nice hotels and this has got to be one of our worst experiences. What's even sadder is my friends bought an overnight as a gift.

This was a birthday present for myself for a bed and breakfast stay, went with my husband few weeks back and was really disappointed with room, we were told had been upgraded to a room with a view of water which was nice but carpet all stained and cracks on furniture, pics attached. I went down to spa for a swim only 2 lanes open for swimming rest of pool for families but as were a few people wanting to swim bit of waste of time, might have been better to be given a time for just swimming. Breakfast was just ok.

I got stuck overnight in Glasgow after an airline cancelled my flight so I booked a last minute stay here. The staff were incredibly kind and friendly. Amy in the restaurant was particularly helpful. The food was good and the pool spa facilities were just what I needed. I had a lovely cozy room with a beautiful view, I'd definitely come back here.

I thought this would be a nice location to see Loch Lomond, but the Loch, though visible, is too far away. It may be a nice hotel for golfers, but it didn't suit us. Our room was stifling hot and the window only opened a crack. There was a modern shower, but the base was slippery and there was no non-slop mat. The restaurant was noisy - no soft furnishings to absorb sound - and the food was basic.

Room was very nice and clean. Was meant to have a ‘view' which I don't really think it did. Maybe in the far distance between buildings but our main view was into the rooms opposite. Spa facilities were nice enough and appeared clean. Massage treatment was great but so it should be for the price. Vista restaurant was quite poor. They were polite enough but the lack of experience in the service staff was glaringly obvious. And I'm sorry but the food was just not worth the money charged. Pâté and toast was dry, no butter, no garnish. No steak knife provided when ordering steaks. Onion rings were dry and just not nice. Overall, an alright stay but I wouldn't choose to return when there are plenty of other spa hotels in Ayrshire that I would much rather go to.

My husband took me here for our wedding anniversary we had such an amazing time from start to finish. We arrived early so we could have lunch before check in we met a lovely hostess names Nu she was lovely very smiley and had us seated, order taken and food on our table in no time at all she was a breath of breath of fresh air and very happy while doing her job. When we arrived at our room it was huge with a great view very clean and comfortable we had the best night sleep and the hotel was so quiet. Also loved the bottles of beer and chocolates in our room what a lovely touch. We went for dinner in the evening the food was amazing we were served by Sophie a lovely girl while taking our order she had asked if we were at the hotel for a special occasion or just a night away we told her it was our anniversary a short time later we returned with a bottle of Prosecco for us to celebrate I thought this was a lovely touch. I'm unsure what Gordon does he seemed to be everywhere doing a bit of everything he was also a lovely guy and and always smiling. We will defo return Thanks to the manager George too for helping my husband arrange the night away your team are an asset to you

We ate in the restaurant last night,6 of us. Firstly, the restaurant was light, airy with very comfortable feel as you enter. The staff were extremely attentive and really could not be any more helpful ,they also had a buzz about them ,which added to the general ambience of the restaurant. The food was simply excellent, all 6 of us had different meals,each one presented with its own individuality.

We had a lovely stay here. I first went with my daughter for an overnight spa break then was back the following week to do it all again with my hubby. Hotel is stunning has, a lovely feel about it. Food was delicious especially the afternoon tea. Staff were friendly and courteous. We had an amazing hot stone massage and we spent some time in the spa. The outdoor whirlpool is sheer bliss. The only downside of the hotel some areas are in need of a tidy up for example touch up paintwork. Wallpaper fixed, Lampshades straightened but would still recommend a stay here.

We had a fantastic lunch at gleddoch one Sunday, the staff were really friendly and we were surprised by live entertainment throughout the afternoon. Amazing atmosphere from a talented young girl all whilst looking out onto the hills, perfect.

At a distance hotel looks fab. On closer inspection some areas look very tired, however I understand they are slowly refurbishing. Golf course very pretty and fab views. This hotel is also very dog friendly which is great. Food reasonable and priced well. Breakfast was good.

The room was outdated, wallpaper bubbling, paint chipped. Out of the three windows in the room, one was fully locked, second one was broken and wouldn't close third window opened and closed as normal. No air con, so room was very hot and stuffy (due to broken windows). Very noisy hallways, people banging doors from 6am onwards. Toilet flusher was broken.

This hotel was absolutely stunning, the grounds were beautiful, the room was perfect, bathroom was perfect. Food and service were also faultless. The only negative is there was children's swimming lessons at the time we was there which made the spa noisy and chaotic. I feel like it would be helpful for the receptionist to provide a time sheet if the lessons are a regular thing.

An all-round disappointing experience, and we haven't yet checked out. Rude/unprofessional hotel staff. Following check-in, the key cards didn't work twice which was infuriating and the response from the reception staff was not acceptable. There wasn't even an apology the second time it happened. The hotel rooms have paper thin walls/ceilings/floors, so they are very noisy, also not helped by being given a connecting room. We could hear a baby crying next door, talking and coughing next door, a TV and couple having sex above (?)... wonderful. Why put a family with kids next to a couple with a connecting door? Just what we need for a honeymoon flight the following day. Restaurant food was nice but it took an age to arrive. They had an opportunity to rectify the situation and put right their mistakes but no, nothing. The hotel clearly do not value their guests, a poor show. Avoid this hotel.

Myself and my husband were married at the Gleddoch on 23.07.23. The venue was stunning and the staff were incredible, paying attention to every bit of detail and could not do enough for us. Beverly (event coordinator) was amazing throughout and nothing was a bother. Our guests all commented on how beautiful the venue was, how great the staff were and how comfortable the rooms were for those who stayed, and just how perfect a day it was. If you are considering having your wedding here, get booked in fast before your date goes as it is so popular, and you can see why ❤️. Thank you to all at Gleddoch, we can't wait to come back and see you all in the future. Love Mr and Mrs Scott-Kieff x

My experience at Gleddoch was nothing short of terrible, We arrived to be given the wrong room, it also had a strong Oder and was looking straight into the car park, I then went to reception and explained we would like to have the room that we had booked they then tried to tell me the one we had was an upgraded…. It absolutely was not it may have been bigger in size however it was dated and in welcoming and to be honest I would have rather stayed at home than in that room, We then waiting 3 and a half hours in the bar area that was full of drunk and loud golfers shouting over the live music so we could barely hear ourselves think after our long wait we had still not received the call to say our room was ready so I headed back down was given a room key and they said they had forgot to call us, so with all the time wasted I again made our way outside through the rain to the room ( we hadn't been shown around the hotel or that in fact you didn't have to go outside through the pouring rain) when we got to our room the key didn't work and a member of house keeping was very kind and let us into our room which funnily enough was exactly the same as the first one but only one floor above, so again not what we booked by this point we had had to move our golf T off time because we didn't have anywhere to get changed or get our golf clothes etc from our case, we also hadn't had the opportunity to use the spa as again we didn't have any facilities to change. I then headed back to reception and we were given a third room, which was still not what we booked and it did have a door straight into the car park but we decided at this point it was better than the previous and at this point we were just desperate to have a shower and get changed. As we settled into the room I noticed that the toilet seat was hanging off, the bathroom had a dusty layer of dirt on the sides and the wall paper was also peeling off the walls. We then had to also move dinner to 9 because we had payed to play golf and didn't want to loose out spot but because of all the hassle we didn't get onto the course until late. The course was beautiful and golf staff were so friendly and helpful I couldn't fault them! We then ate in the restaurant which again staff were friendly service was good, food was nice. The next morning we didn't have much time so we decided we would skip breakfast and use the spa that we didn't get the chance to use the day before, big mistake. Waiting on spa staff for almost 15 mins and nobody appears so we had to go in with no robes or towels The spa was filthy it felt slimey and was over crowded there was nowhere to sit the outdoor pool was full the indoor pool has some suspicious things floating around in it so we decided we should just give up and leave, I left my partner to check out and I was horrified when he returned to the car and told me we were not offered any apologies or solution for the chaos of the day before, I have now been trying to contact the hotel for 3 weeks with no response for two weeks, I was then promised a phone call which I didn't receive, I then was promised another which I didn't receive and have been completely ignored, this hotel is NOT what it looks on social media the grounds are beautiful however it needs a whole refurb a deep clean and absolutely some new staff as they have been nothing short of ignorant and dismissive. It is absolutely not worth the stay and I would urge people to read through all the previous reviews to get a real idea of what the place is like. I also thing the managers rude reply's to each persons complaint gives you a good idea of there approach to customers. Avoid at all costs.

Firstly, I would like to say that I would have provided this feedback upon check out but I was not given the opportunity to as I was not even asked "How was your stay, or was everything alright". This Resort has so much potential and in general everything was fine. However, with the price being paid for a night stay, it is entering into the range of higher expectations. I feel that it was a "could do better" experience. It is small issues that could easily be avoidable with some care and attention to detail. Things like the couches in the bar, stained and unappealing, they look an feel filthy. This is the same for the furniture in the rooms. We had a minor spill when drinks being delivered, it was a glass of Prosecco and a good amount was spilled. It was then not topped up or offered for a refill or replacement. Furthermore, no one came back to clean up the spill which was at our feet and all over the table. We had some wipes with us and cleaned it up ourselves. The colour of the wipes after wiping the table left us quite shocked, it was quite disgusting. Staff were pleasant enough in the bar area, maybe a little slow and seemed inexperienced. I appreciate this is a challenging time in the catering industry so this is not a major issue and I know will get better over time. At Breakfast time it was very pleasant, staff were welcoming and much more attentive.

We recently had our wedding reception in Gleddoch and what a day it was! We admire how thorough our wedding coordinator (Beverley) had been, asking us to confirm small details that made a big difference! She helped us to feel calm and confident that the day was going to go smoothly. Her communication was consistent and it was made clear to us that we could visit or email whenever we had questions. When we walked in to Gleddoch on Friday, the first thing we noticed was how beautiful The Garden Room looked. Thank you to all of the staff members who made this possible. The outdoor reception was beautiful and the guests were raving about the food, drinks and service provided throughout. I noticed how polite and smiley the staff members are - it made a huge difference! We would recommend Gleddoch at any opportunity. From the bottom of our hearts Gleddoch, thank you. Jill and Jack

An experience I won't be repeating in a hurry. Booked the hotel as the closest luxury hotel to the hospital where we would be working on specialist medical equipment. Having set off early in the morning and working for 5 1/2 hours we realised that it was going to take us much longer than expected so at about 8.30 pm to let reception we would be late arriving and book a meal that could be prepared and left for us to eat in the bar on arrival, nothing special just something as simple as perhaps a ham sandwich and crisps perhaps ? No sorry sir we can't do that the chef stops cooking at 9.00pm, yes we get that so could you ask him what is on the menu or room service menu which he can prepare and leave for us, no sorry can't help. So at about 10.30 pm having popped into a petrol station we arrive exhausted and starving to check in to a member of staff who has really chosen the wrong profession . Anyway great news in the bar to a friendly super professional barman who was already looking after the last few stragglers expertly and we sat and ate our petrol station picnic with a couple of wonderful beers.We were told there is a huge lack of staff and no bar menu in between lunch and dinner and no room service once the chef goes home at 9.00pm. We decided to skip breakfast so departed about 7.15 and spent our breakfast budget in a motorway services once over the Scottish border at Carlisle . Do yourself a favour and book a Travelodge the service will be much better. Such a shame given the wonderful location,building and bedrooms the only high point was the bartender and sumptuous bar.

The staff were friendly and very helpful the serving staff at the wedding and everyday afterwards in the restaurant I would like to mention one barman particularly Stewart who was amazing throughout.

Got a 5pm for spa deal and thought it was good value + Friendly staff + Great lunch + lovely outdoor jacuzzi and seating areas + great treatments and relaxation room +lovely views - should have straighteners in changing rooms - no drying machine for swimming costumes -no indoor jacuzzi

This was our first visit since 1978; things have changed, but generally all for the better. A very quiet and clean hotel, comfy bed and lovely views over the River Clyde. A good restaurant too. Easy parking. Friendly staff.

Overall this hotel and spa is a solid 6/10. Whilst staff were fairly friendly overall, breakfast staff stood out massively in terms of their professionalism and general welcome. Front staff at reception were not massively on the ball, didn't really seem to be aware of what was and what wasn't open- staff were also chewing gum upon arrival. Whilst this isn't a massive issue personally, Gleddoch brands itself as a ‘country hotel resort'- which is really isn't. At best this is a 3 star hotel (if it was in England) If you're visiting for the Dram and Gin bar, then please be aware they will only staff this on the weekends, something that isn't specified anywhere. When reception staff were asked if it would be open, we were told it normally is but there isn't any barman available…. It later turned out that it's only open on weekends. Again, not an issue, but don't lie to customers and just be honest from the onset. The room itself was solid but not exceptional, cleanliness is definitely an issue here. Items in the room weren't replaced when it was cleaned by staff and on one night on our 5 night stay- our room WASN'T CLEANED AT ALL! Despite leaving the sign on the door. When reception staff were told about this they simply said “sorry”. No offer of anything to make up for their mistakes. As I've mentioned, these issues aren't the end of the world and I wouldn't have minded if Gleddoch didn't play at being an exclusive country and golf hotel. They're not. They're a 3 star hotel that has a swimming pool- end of. Oh and be aware….. they open this swimming pool to childrens swimming lessons until 1900 on weekdays. So if you're after a swim before dinner be prepared to be surrounded by screaming kids and their parents hanging around “spa” facilities.

I've been to this hotel before which I thought was beautiful, however that was 3 years ago and since then I feel the hotel has went down hill!! I bought a package at £450 for the night which was lunch with a soft drink, treatments and dinner, the lunch was soup and a salad which to me does not go the soft drink they offer is water which I had to laugh at as tap water is free anyway!! The spa and treatment was lovely. My room which I had before was much nicer than the room I was given this time, it was a disabled room which would have been perfect for someone in a wheel chair however the bathroom was a wet room which absolutely soaked the place I had to dry the bathroom floor right over to the sink it was swimming, the curtains were broke the wall where I had a beautiful mirror and dressing table before was just a big blank space, I had to get ready in the bathroom as the only mirror in the room was behind the coffee facilities, I did complain and asked to speak to a manager. No manager came to speak to me the receptionist said he could deal with it and would email me a discount. Was told extra towels would be brought up as I had to dry the floor with the ones I had, no towels were brought up. Basic things at breakfast like a tiny bottle of brown sauce that would normally sit at the table was one bottle to do the full room which was empty I did ask for more but again nothing!! Sorry Gleddoch I will not be back very disappointed the fact it was our first overnight without our baby and I used my birthday money for this night!!

Went for an overnight stay to recharge. Firstly the positives, the staff are so lovely especially the girl on reception, the older lady in the vista restaurant this morning at breakfast, and Caitlin from the spa. The hotel is beautiful as is the surroundings. The spa treatments I received were done well and Caitlin clearly knew what she was doing. The negatives are I paid for an executive suite (£150 for the night) at first glance it was lovely however on turning the lights on the carpet was badly stained, hadn't been hoovered, there was a layer of dust on all the furnishings, there was hair in the shower and the wallpaper was hanging off the wall at several places ( for the price I would have expected a higher standard) I ordered room service only received half my order, no dessert or drinks delivered and couldn't get through to them in the phone neither could reception. Steak was undercooked and no condiments or salt was provided which was a waste. The super king bed was actually two singles pushed together that kept drifting apart during the night, I ended up just sleeping on a single. Other than the above I had a lovely stay, I'm not sure if I would return due to the negatives which is a shame as a few small changes would make this 5 star.

Road up to the hotel covered in potholes. The spa and pool have great potential but with the complimentary shower gel and shampoo ripped off the wall and lying on the floor, bins overflowing, parents with outdoor shoes on in pool area waiting on kids from lessons, people with alcohol in glases in outdoor tub etc. Unclean, disposable cups lying around spa area etc. Lovely views out to the Clyde as well, got potential however owners seem to resist investment.

This is by far the best hotel I have ever been to the hotel itself is AMAZING.the outdoor spa and facilities are so theraputic. The food and rooms are beautiful. What also makes this hotel stand out from other hotels is the assets of the hotel THE STAFF GEORGE AND STEFANIE JAMES the managers lead an amazing team .Jordan.darren.rebbeca.tracey.jamie.marie.lee.ggary.jo.and every single person it's so hard to remember all the names so sorry if I have missed anyone .the first person I met at the hotel was the manager george who always goes over and above and introduced us to all the amazing team over our many visits and I so looking forward to many more so thank u everyone of yous for being the professional team that you are.

Myself and my partner got married at the gleddoch on the 25th March 2022 it was the best day ever for us and family everything went so smoothly despite initially being postponed due to covid the hotel staff couldn't have been more helpful any requests we we had were met on the day they made sure everything was perfect and the way we wanted it the staff went above and beyond to make sure me & my husband where stress free the whole day and night best hotel and best experience we would like to thank the gleddoch and we would highly recommend the gleddoch hotel & spa as your wedding venue thank you Ps the views are also absolutely stunning

we spent the over night at the hotel including dinner and breakfast which was really good. Staff are all so lovely and welcoming. The spa was modern and very relaxing i would deffos go back. Rooms were lovely was very happy with our stay. Only thing i would suggest is that a little back round music was played at night by the bar even if was very low & same with the spa.

We arrived late to the hotel and had prebooked dinner for 8.30pm this was confirmed by the receptionist at check in. When we arrived at the restaurant, we were not expected. Feeling a bit awkward we were shown to a table. Had a lovely few proseccos and ordered 2 sirloin steaks. We were offered 2 well done steaks 1 without mushroom- said this was not for us, but the same plates were put down to us anyway. Had to ask for the mushroom, which was given to us on a coaster?? After dinner we wanted a dessert but after waiting 30 mins decided to give up as the staff were clearing the dining room. We mentioned this to the staff who were very apologetic and didn't charge for the prosecco. A really nice gesture- but we wanted dessert and felt dissappointed. Leaving the restaurant the managing director overheard my husband and I chatting about our disappointment and said he would look in to it. I have to say I was impressed with James the manager being on the ball when hearing our conversation. We really don't like to complain and would not have raised this if he had not overheard. The manager offered us a drink on the house- this was really appreciated. The staff in the restaurant/hotel were very friendly and efficient- there just seemed to be a slight service issue with staff getting the drink order then who makes sure it is being served? Taking food order then serving wrong plates. Dinner on our second night was fantastic and the dessert was delicious. These are small issues we found and the staff could not be more efficient in every other way. I must say breakfast was a whole different experience- we were greated in the most loveliest fashion. Breakfast was amazing. It was a buffet and just perfect. When we went back to our room we were locked out- we were not due to check out for another hour and a half! A staff member we found in a corridor let us in. We noticed on the bill we were charged for items we had not ordered in the restaurant but after the problems we had raised previously decided to just pay and forget about it, these didn't amount to much and we did get a couple of goodwill gestures we felt it wasnt worth saying to make even more drama. All the above would not put me off booking the hotel again- I think it was just one of those short breaks that things just didn't go our way- I don't think this would be the norm and would still highly recommend the hotel, the amazing Dram bar (barman was incredible) lovely friendly efficient staff, very clean, beautiful surroundings, tasty food. We were grateful for the effort to make things right as this showed professionalism and high standards.

Came here for a short stay using hotel points which was great. A little off the beaten track but a very nice spot and the room was lovely. Hubby enjoyed a couple of spa treatments too. Dinner was very nice and hubby enjoyed breakfast when I was feeling a bit off and he praised Marie for providing excellent service.

We stayed in room 65, 02/01/23 List of cons... No availability for the restaurant so we had to travel to nearby take out place for food. No guest directory in room and when phoning reception and told to look on TV our questions were unanswered so had to phone reception again. Straw on floor under table covered in lipstick so room hadn't been cleaned properly. We were told there were housekeeping issues but this is not the customers fault or responsibility No bath robes in room so had to go to spa to collect where verified robes should have been in room. No fridge in room. Upon checkout we were met with a bar bill which was hilarious as we did not attend bar or restaurant! Wrote an email to complain and still no response from management Pros... Comfortable bed Nice room/decor Spa outdoor area beautiful due to view etc but very busy so suggest you go 6.30 onwards for quiter time Saving grace for whole hotel is Brian from the spa who is absolutely amazing, friendly, caring and went above and beyond to go out of his way to help us with everything. If all the staff were like Brian and at least smiled and there was more organisation it would be 1st class but we do not feel the reputation for the hotel is justified. Thanks Brian...you should run the place! People like this place because of where it is but it takes more than surroundings to make a place

I wouldn't recommend Gleddoch to anyone. The rooms are filthy. My 18 month old son was unfortunately sick. We phoned reception to ask for a fresh duvet. When removing the sheets we noticed stains on the mattress. The manager (George) brought up ‘fresh' sheets. As we were putting the sheets on we noticed that they were covered in stains. We phoned the manager to come and have a look at the mattress and sheet himself. When asked if he would sleep on that bed his answer was ‘not without a protector on the mattress' - there was no mattress protector! We thought about going home to sleep in our clean bed but as our son had been sick and it was 11pm we decided to stay. The manager brought us a full new set of sheets and duvet. Again as it was getting late we put the sheets on, put our son to sleep and went to bed. In the morning the sheet on the duvet had came off slightly revealing a filthy duvet underneath. The place is in need of a good revamp. We were staying in an ‘executive' room and I wouldn't say there was anything executive about it to be honest. The wallpaper was ripped and it just looked really run down. Dinner service was extremely slow and the food was nothing to rave about. Breakfast was also a shambles. Took a life time to refill the hot food and juice. Seen a lot of people hanging around waiting. The only good thing to come out of this stay was Moira at breakfast. She was lovely and an absolute credit to a run down place. Again would not recommend. However if you are staying here - check your mattress and sheets!!

Having grown up in the area and being a member of the golf course in the 80's for several years, I was very excited to take my family to the Gleddoch Hotel as it was prestige and one of the best in the West of Scotland. Driving up the road seeing that famous white building brought a huge smile to my face. That was about to change dramatically, however I would like to jump to a concerning security issue first. We had only been issued one key for the room on arrival and wanted a 2nd. We went out for dinner that evening, arriving back at approx. 23:30. I jumped out the car in front of reception, walked in, gave my room number and asked for a 2nd key. Without asking for my name or identification the young boy gave me a 2nd key for my room. I could have been anyone waking in off the street asking for a room key. That is not acceptable. Back to the sequence of events. • Arrival o We emptied the suitcases out of the car in front of reception and parked the car in the car park. After check-in we were told. “If you want to walk to the room you will need to carry your suitcases up 7 flights of stairs. No offer of help or an apology. We had to go down to the car park, bring the car back up, re pack and then drive up to the ‘new wing' with the car. Apparently it is mentioned somewhere in the booking that you need to drive to the wing, I did not see this. • On arrival at the room there was a dirty beer glass sitting outside the door, photo attached. • Room was disgusting and if I am honest, is probably a health hazard with the dirt on the bedding and the mould around the windows. Photos attached. o One pillowcase was inside out, upon turning it the correct way it was filthy. o Duvets filthy o Beds falling apart o Mould around the windows o Wallpaper hanging off • The Dram Bar o Had only one choice of red wine. I asked the barman why there was not a wine selection, his response while laughing was that there was no room for wine in the bar. o He also proceeded to hang the bar mats up to dry in front of us. Photo attached • Breakfast o At check-in we were told we had to have breakfast at 08:45 and that it would be in the bar.  I'm on holiday I do not want to be told when to have breakfast and I certainly do not want to have it in a bar. o It was supposed to be a buffet, but we had to wait on everything for the hot buffet. o The continental breakfast buffet consisted of a couple of slices of cheese and ham; photo attached. o The picture of the mould on the window is the window next to our breakfast table. I have never been more disappointed in a hotel in my entire life. This hotel does not deserve 1* never mind 4* it is an absolute disgrace. What was once a regarded as one of the best hotels in the West of Scotland is now a rundown, understaffed, underinvested in, money-maker for the owners. Absolute waste of a beautiful building in beautiful surroundings. We were initially charged £630 for two nights in an executive family room. I have never felt more conned out of money than this. The only positive (which it shouldn't have been) was the help we received from the duty manager (George) who was equally disappointed in what he saw. He refunded me £150, moved us to another room which was still tired and in need of refurbishment but at least clean. George if you read this, find a new hotel, this hotel does not deserve someone with your professionalism and customer care. What was once a hotel I looked at and thought, one day I would love to stay there, well as they say about meeting your heroes, I was very, very disappointed!

My partner and I had an overnight stay for my birthday. From the moment we arrived, staff were pleasant and helpful. Our room was situated in the Lomond section of the hotel which was close to the spa and hotel restaurant/bar. Our room was spotless and had all the facilities we needed - the coffee machine was fantastic and they supplied some lovely Elemis toiletries. The bed was extremely comfortable and the room was super spacious. We spent time in the spa during our stay and it was fantastic, with a special shout out to Calum (Leisure Supervisor) who provided an excellent service and was very friendly and making sure everything was running smoothly. The outdoor hot tub was definitely a highlight. We had an evening meal in the Vista restaurant - the food and service was 10/10, in particular our waiter Terry who provided a great service and was very attentive. We would love to return in the near future!

I was staying for my girlfriends birthday. The hotel and staff were fantastic. Calum the leisure supervisor was particularly amazing, he was very professional and tentative, he made sure our stay was particularly special. For the restaurant our waiter terry was brilliant, make sure the meal and the experience was special and and we both had an amazing night. 5 stars for this place.

I had initially booked the Clyde Suite but the hotel double booked us. When I raised this issue with management (Amanda) the issue was resolved straight away. We were given a complimentary DBB overnight stay in a four poster bedroom and rebooked in to the Clyde Suite for a later date. The four poster room is an eye opener. Massive bed and the room is huge. We spent some time in the spa during the day. The treatments were absolutely wonderful. I would highly recommend. We ate in the restaurant at night from the market menu. Food was delicious and the service was brilliant. Breakfast in the morning was lovely and again the service was great. All service from reception, restaurant, spa and the Dram bar was brilliant. I noticed a few poor reviews about the Gleddoch before arriving but I would advise, if you have a concern speak to to management. They honestly couldn't do enough for us. Thank you to all staff at the Gleddoch for a lovely and peaceful stay. We can't wait to return.

I would have found our stay comical if I hadn't paid £170 for it, to the point that something went wrong every step of the way & we spent most of our stay avoiding the hotel. Most staff were lovely, apart from the Male Receptionist at check out, who seemed annoyed that I complained but this may have been because there were at least 3 people in front of me waiting for the manager that had also complained. The hotel didn't seem to take complaint's seriously & I was surprised I wasn't contacted throughout my stay, with the amount of times I had to contact Reception. I didn't have the time to wait to speak to the Manager & was promised a call back ‘shortly'. Not yet had that call. My experience…. Arrived at the hotel at 2pm as we had a massage booked, that was perfect (no complaints at all). Checked in at 2.45pm & luckily our room was ready (I now understand why, as it was likely never cleaned). Got to our room to find urine & faeces on the toilet seat, skid marks down the toilet, hairs & stain in the sink & shower. I phoned Reception for around 5 mins but no answer, so popped down there & asked if they could send Housekeeping. Housekeeping arrived 30 mins later, so I used the toilets down the hall in the meantime. My partner & I were hoping to go straight to the spa as we were told robes would be in our room but unfortunately not. Once Housekeeping arrived, she cleaned the toilet & I asked if we could get some robes. It was explained there was an issue with the delivery but she would try to get us some, not a problem & she returned a few minutes later with robes. I should have checked the bathroom before she left or returned but just thought it would have been cleaned, this wasn't the case. The toilet was clean but that was it & I wasn't waiting for housekeeping again so rinsed the sink & shower myself so we could head to the spa. The cleaning in general was poor, dust everywhere, bits on the floor but I just wanted to enjoy my stay so tried to stay positive. Got to the spa & there were no lockers with keys left, found that a lot of lockers were without keys & lots of people just left their belongings in them open. Went to the spa Reception to ask about a key but someone had already beat me to it & I heard them saying they don't have anymore. I joined the others & left my belongings In an open locker. Got into the swimming pool area & it was heaving, no where to sit, no where to hang a towel, no space in the steam rooms, hot tub (which looked amazing & one of the reasons I booked here). We found some standing space in the pool, stood for a few mins freezing & decided to leave. Grabbing some clean towels from spa Reception as the ones in our room had marks on them. Got back to the room & used the toilet for the first time & thought I'd taken the whole hotel down as I sat down, the toilet was hanging from the wall & jolted you forward as soon as you sat making a crashing noise where it hit the floor. It jolted your leg straight into the boiling hot radiator that didn't turn down or turn off. Okay, I'll have to sit sideways on the toilet, why not I've already cleaned the room & given up on the ‘spa' break. I jumped in the shower when I heard my partner having the same problem with the toilet as I'd forgotten to mention it & he also burnt his leg on the radiator. We got ready & left around 4.30pm for the rest of the day/evening as we had had enough by then & just wanted a break from our ‘break'. I understand hotels have problems & they were fully booked but it didn't end there…. We returned at 10pm & I spoke to Reception to explain the issues so far with the cleanliness & toilet, she explained they were fully booked but there may be one room we could move to, she could let us know. We were only there for one night thankfully so I said not to worry but I would like it highlighted to the Manager as it isn't acceptable. Headed back to the room & remembered we didn't have anything to wash our hands with, I'd used body wash earlier. I phoned Reception & apologised that it was me again, I asked if we were meant to have hand wash or soap as we didn't, she said yes & sent 2 bars of soap up. Sorted we thought, just get our heads down & try to get some sleep. We sat on the bed watching tv for a bit & then started to take the footer off the bed. Happy New Year all over again, party pooper confetti everywhere. I was by now waiting for someone to jump out & tell me this was a joke. It was 11pm by this point & we had had enough of contacting the poor lady on Reception so just went to sleep in likely a bed that wasn't even changed. Our whole stay was a disappointment & not what I would expect from any hotel. We had stayed a few nights in the Premier Inn & a 4 star spa hotel in Falkirk which were both lovely/what you expect for the cost. We go up to Greenock to visit family once or twice a year so was hoping to find somewhere to stay for a few nights for a bit of pampering, this was recommended to us. We have made sure they know not to recommend again, this hotel is not worth the money at all. I'm a Surveyor & I noticed radiators coming off walls, paint work shoddy, wallpaper peeling, don't waste your money. The Premier Inn was in better condition. Positives as there were a few, the showers are lovely, most staff were friendly & helpful, massage was perfect but this isn't worth £170 a night. Not happy at all & feel ripped off. Consumer Rights Act 2015 says that it is part of that contract that the hotel provides its services with reasonable care and skill. If they do not carry out their part of the deal you're entitled to receive compensation or money off for their failure. I've not heard anything from the hotel. Please don't risk being ripped off & stay here.

Another amazing family break at Gleddoch. We have stayed in June, July & December & will hopefully be returning in the spring. We are a family of 10 ranging from 84 years old to 2 years old & everyone is entertained with golf & leisure facilities. Staff have been outstanding at each visit & go above & beyond to make our stay excellent. Thank you once again & see you soon!

Had a perfect night away here last night. Fantastic welcome, great room and best sleep in years, and lovely dinner and breakfast. People in the restaurant couldn't have been kinder. Thanks so much for a lovely experience and for the great customer service and responses to many emails. Chocolates and treats in the room a lovely touch.

We stayed at the Gleddoch Hotel last night. This was a gift from our son. We honestly were blown away from the quality of this hotel. We had a stunning Executive King Room with a view. The room was to an exceptionally high standard. From the moment we arrived a check in from the lovely girl who was so professional and checked us in to the waiting staff in the Vista Restaurant the service we experienced was first class. The food in the Vista Restaurant was outstanding we had scallops starter, Sirlion Steaks and Creme Brule which were truly magnificent. The cocktails we had also were so well done so a big thank you to the whole team at Gledoch house you have got it pretty much perfect we think. Well done!!

A lovely two night stay. Our little dog was very welcome in all bars including the 19th for breakfast on a morning. The 19th is sensibly partitioned so clients without dogs can also enjoy their vacation. Clean room, nice food and pleasant, efficient staff. Would return.

I booked an overnight stay as a birthday treat for my husband. Could not have been better to be honest. We arrived and checked in before going straight to the outdoor jacuzzi, even though it was after 3pm and slightly rainy it was sheer luxury sitting there with a lovely Prosecco. The vista restaurant serves fantastic food and I have to disagree with previous posts regarding small portions and cold food. Our evening meal and breakfast were fresh, plentiful, roasting hot and delicious. I'm not sure when some people have breakfast but there was a beautiful view taking in a fair chunk of Glasgow so it was certainly not too dark to enjoy. The only suggestion I have is that they consider some glassware suitable for the poolside as takeaway coffee cups detract from the luxurious setting! Cannot wait to go back!

Beautiful hotel and location. This review is about the dining. Dinner and breakfast in the Vista restaurant - unfortunately due to the time of year both meals were in the dark and no vista was to be had. The dinner offered a two course option at a good price. But the meal was non remarkable. Opting for the festive turkey, it was imaginatively wrapped with stuffing inside. But the quantities small and otherwise unexciting. Breakfast was served in tureens and the food was cold. The haggis and black pudding were good. But runny scrambled eggs, and no other egg offering (presumably unless you asked for a special). It could and should be so much more.

I purchased 2 vouchers for Spa Treatments and Afternoon Tea directly from the hotel website for my sisters birthday. When we got around to booking these she had seen a voucher deal on an itison email for DB&B and suggested we could just make a night of it and stay. This is exactly what we did, booked our spa treatments, booked our overnight and looked forward to it. At this point we both truly wish we hadn't. We arrived at the hotel, checked in easily enough although reception staff seemed to be more interested in busying about moving in and out with paperwork etc than acknowledging the guests waiting to check in ahead of us or ourselves. Eventually we got there. Afterwards we went straight to the spa and were met with no acknowledgement from the 3 staff sitting at the desk chatting amongst themselves. At times also on mobile phones. No "hello", "how can I help you?", nothing. After waiting with no communication we said excuse me and explained we had treatments booked. There was some bother identifying our booking and confusion with how this was to be paid. No record had been made of these being voucher bookings. I continued to explain the situation and showed again the voucher codes on my phone asking if these were needed. At this point the woman serving us turned to another member of staff and said "can you deal with that I can't be bothered messing about with it". The other woman stepped forward, gave no apology for the mix up and eventually got us sorted then simply said "that's you" and went back to what she'd been doing before. We just stood there looking around thinking, where do we go?...do we take a towel?...where are the lockers? etc. After us having to prompt for this information, again, we got there. The changing room wasn't in great condition. A plug slightly off the wall, hair etc collecting in the corner. At this point we both just knew we weren't in for the relaxing experience we'd hoped, and we were very right! We went to wait for our treatments and after filling out my form I checked the time and we still had enough time for me to run to the bathroom, so I did. Just after I left two spa therapists came to the room, one looking into the room before huffing to the colleague saying "f**k sake she's not even there" to which my sister replied, shocked, that I was just at the toilet since we still had time. She said they looked surprised that she had actually heard them, so clearly they thought they could get away with speaking behind peoples backs. (I didn't hear about this until after and was shocked. Who speaks like that about another person right in front of others? Especially when I had done nothing wrong. Just basic disrespect.) We both went with our therapists, I had booked a massage, my sister a facial due to a back injury. From my experience, very little was done in the treatment room to create a peaceful ambiance. Lights not dimmed, no shoes removed or even care taken when walking around to reduce noise. A lot of clattering around with products and bottles that really should be prepared beforehand. The overall experience wasn't relaxing or enjoyable. From my sisters experience, her spa therapist said it was the massage she was getting to which she explained it was a facial and about her injury. Again, she was met with a huff and asked would she not just like a massage to which she repeated about her injury. After another huff the therapist said nothing to her and started moving things and products around. My sister asked if while she was getting ready she could step out to the toilet, not wanting to be in there while she was preparing. The therapist replied "No because now we're running behind"...their lack of organisation was not my sisters fault. And the time she spent just standing there awkwardly would have been more than enough time. She did eventually get her facial but described it as rushed, rough, the same issue with lighting and products clattering about. Really just no effort made to maintain the relaxed atmosphere you'd expect in a spa. Afterwards we used the facilities, which were pleasant enough. Truthfully it was just nice to be left alone and not disrespected by staff. Next was the afternoon tea which was the only positive experience with staff and in general we had our whole stay. (I wish I could remember the woman's name, we did give it at reception on check out.) She made an effort to welcome us, asked us if we were there for an occasion, was very attentive when offering us a drink etc and was just all round pleasant. If the rest of the staff we interacted with had behaved in this way the whole stay, even with the issues with the treatments, would have been better. After all, customer experience and service is part of what you pay for. Afterwards we went to our room which was nice enough, called reception to double check our dinner reservation time then proceeded to get ready. We headed down for dinner a little earlier than our booking time as we wanted to have a drink beforehand. Upon arriving at the restaurant we were told it had been overbooked and he could not guarantee a time we'd get a table. After asking if there was some other solution, somewhere else we could sit etc, to no avail we were told to take a seat and someone would be over to take a drink order on the house as an apology while we wait. After heading to the seating area we realised there were another 4 tables also waiting to be seated. We sat for 15-20 minutes and nobody came to the table so we decided to order straight from the bar where we waited another 15 minutes for 2 cocktails. The drinks weren't that great, didn't really taste of much and were quite bland. By this point several of the other tables waiting were getting visibly fed up, one returning after going to speak to staff again saying it would be another 45 minutes. We tried not to worry, then after another 15 or so minutes 2 groups had decided to leave after getting fed up at which point we were seated about 10 minutes later. I dread to think how long we would've been waiting had those other 2 tables not left. Dinner was alright I guess, a little bland in parts, but it was the wait time that really was shocking. From a simple menu I shouldn't take about 3 hours to get 3 courses. One of which, our dessert - a bowl of ice cream, we had to ask for 3 times and waited 35 minutes. We ended up taking this to the room to have because we just didn't want to sit there any more. I suggested we say to someone that we really weren't happy with our service and experience but my sister pointed out that we'd probably just wait longer to speak to a supervisor. So we decided to wait and speak to reception in the morning. As we were leaving we asked a waitress the times again for breakfast then went to bed. After waking up in the morning we hoped for a more seamless experience but unfortunately that's not what we got. We arrived for breakfast at the time given to us the night before only to be told breakfast finished half an hour before. We explained that we were just coming down the time we were told and after going to check with another member of staff she returned to tell us we could help ourselves to what was left, but no other food could be made if there was none of anything left. No apology given for the mix up by staff. The breakfast itself wasn't great, so much of it swimming in either butter or oil or grease. We also ordered 2 coffees which didn't end up arriving until after we had both taken turns to go up and get food and both finished. We went to reception to check out and while waiting began chatting with another couple. They asked us is we were checking in or checking out and after we told them asked if we'd gone to the restaurant last night. We said yes and explained our negative experience. They said they did the same and weren't happy with their experience at dinner and approached the desk for their turn. We decided to take our bags to the car while we waited. On our way back in we bumped into the couple again and asked how it went explaining their issues to which they replied they had their stay refunded so if we weren't happy with what we'd experienced not to feel bad for just telling them how it is. Even though at this point I felt so embarrassed as this was my birthday gift to my sister and the whole experience was overall terrible, we spoke to our receptionist and explained all of the above issues in detail. Saying we felt on numerous occasions we'd been treated with absolute disrespect, been spoken about behind our backs, received beyond poor customer service and that we didn't feel comfortable being charged for such a negative experience that didn't match what we had been promised. After noting down all of this she checked the system for us and said that because we had paid with vouchers (2 from the hotel and 1 from itison) this would need to be passed on and she would be in touch in regards to a refund once she'd spoken to hotel management about their vouchers and itison for theirs. After some time had passed without hearing anything back I decided to call the hotel and was told I'd get a call back. When this didn't happen after a few days I decided to email the hotel using the email address on the business card we were given when we left. There was no response to this so over the following weeks I email again and tried to contact someone by phone again. Eventually I received an email back from George (Duty Manager) who asked for details of our complaint again. It seemed that these were not passed on or actioned in the way we were told they would be. I replied, truthfully we were a bit annoyed at having to reiterate this again so stuck to the main points, which was still a long list. Long story short, after some back and fourth we were offered a 30% discount on our next stay as an apology. But we'd already explained that there is no way we would return to the hotel or encourage anyone else to so we'd rather just proceed with the refund we'd been promised on check out that day. At this point George said I'd need to email itison directly about the voucher purchased from them and he would look into the vouchers purchased from the hotel. To date, the latest update I have is an email from itison a week ago saying they were still communicating with the hotel about the DB&B voucher, so we'll see how it is resolved in due course. But the following is the lacklustre customer service response we got from the hotel: After confirming which Spa vouchers I purchased we received a response saying "because the vouchers have been redeemed, and you got everything that was entailed In the vouchers, what I could do for you would be to offer you a discount on your next visit to our spa, I will however pass on this feedback to our spa manager.". So we couldn't be given a refund. It felt like we were literally being told 'You still came here, you still got treatments and still ate an afternoon tea...even though you were talked about behind your backs by staff, were sworn at, the standard of the treatments were poor, had complete lack of people skills or customer service from all but one member of staff...you still got something'. I explained this to George that the vouchers did not advertise an awkward poor standard experience with disrespect so even though we did redeem the vouchers we didn't receive what was paid for. Again, the reply offered a refund as the only option and "we cannot give you a full refund just on these issues, because you have had the treatments and the overall problem was the service In certain areas". The last time I checked good service is part of what you pay for when you go anywhere? From our perspective what Gleddoch and it's staff are saying with this experience is that as long as you get the bare bones of what you were promised they simply don't care how bad the standard of it was. I truly dread to think how bad an experience someone would have to have to meet their criteria for a refund because I can't imagine it getting much worse than what we got. It's unfortunate to say, but neither of us would recommend the hotel to anyone and we most definitely would not feel comfortable returning ourselves for fear of being treated the same way again.

Our daughter's wedding was held in the Gleddoch on 3rd December, with a number of guests also staying the night before. Apart from a very small glitch when arriving on the Friday, something that was immediately rectified by the Events team, who were also extremely helpful during the whole process from the booking of the wedding to ensuring the whole event went off without a hitch. In addition to the events team, the rest of the staff were fantastic and very friendly, nothing was too much trouble. We had arranged a buffet for the guests who were staying on the Friday night and the quality of the food was excellent, the same goes for the wedding meal on the Saturday, the food quality and the table service were exceptional. This sentiment was also expressed by a number of our guests who appear to have also enjoyed their stay at The Gleddoch. Both my wife and I will certainly be returning to this hotel to have a more relaxed stay following our daughter's wedding and hopefully we will have a repeat of our recent experience.

Pay top dollar for 4 Poster and request peace and quiet location upon booking and receive complimentary the doof doof coming from the wedding party directly under your feet and outside your windows till 1 o'clock in the morning. After our complaints there was no resolution or explanation given by what we can only assume was the function manager (don't know as didn't even introduce himself). All we heard was that they are and advertise as a midnight wedding venue. Even though they know well in advance, why do they not inform customers that the room type they have booked is only available directly over or in the vicinity of a venue that has a planned function. We were promised that someone from management would contact us to provide an apology and consideration for the inconvenience. James Anderson obviously is ill-informed or needs a kick up the backside as this is not how you run a hotel. What rubbed more insult into the wounds was during the entire stay there was no operating refrigerator. We were not even consulted about this issue even though it was a known fault according to house keeping. This should of been pointed out from the outset and some resolution options provided to the customer upon arrival. We had to continuously ask for ice buckets however this was still far from suitable for some items that perished as a result. Breakfast is a shambles with a cold, little variety, non-maintained self serve buffet. This made our decision very easy on the 2nd morning, which was either to sleep in due to noise of the wedding the night before or become more sleep deprived and go to breakfast. In speaking to some of the staff we were told we could order eggs to our liking if we didn't want the mushing cold scrambled eggs. So we did along with asking if we could have a Americano and Flat White. The answer was yes we can do that for you. After being at other establishments that include these as part of their bed & breakfast offerings we didn't think to ask if there was a charge nor expected there would be a charge. Sure enough the room bill has charges for the coffees and eggs to our liking that we had requested. Although we had been told differently by staff prior, this may have been fine if we were told there was a charge upon making the requests. Communication is the key. Our rating 0.5 out 5. Far from 4 star service and managed hotel. Well under staffed. feel sorry for those who work there under a management and ownership that don't see the big picture.

Christmas treat for my wife at this 4* hotel and I really think the hotel staff didn't care, or couldn't be bothered. Three days prior to our arrival I asked for a bottle of Prosecco to be in the room with a little note, but it wasn't there when we entered the room. I hit the reception button on the phone and after 5 minutes I hung up and hit the room service button. After 5 minutes I hung up and called reception again. There was no apology for keeping me waiting but they did bring the Prosecco up, minus the little note and did say they wouldn't charge for it. We then had treatments in the Spa and they were very good, then returned to our room and changed for dinner. At that time I noticed that one of the double plugs was hanging off the wall but as we were going for dinner I didn't have time to tell anyone. Dinner was okay but menu was limited and service was average. We then wanted a whisky in the Dram bar, but it was closed so we were limited to a selection of drinks in the restaurant bar. At 21:00 we retired to our bedroom and it was very cold. I spent 30 minutes trying to get heater working and then checked bathroom and heated towel rail was not working either. It was 22:00 by this time so we just climbed in bed to keep warm. Bearing in mind we paid extra for a Junior Suite we were very disappointed, and cold. Breakfast was self-service and again very average with no fried eggs and the scrambled eggs were swimming in butter/grease. I mentioned all these points upon check out and the receptionist wasn't really interested. I mentioned that the Prosecco wasn't in the room so they deducted that from the bill, but it was shown on the bill so if we had used the express checkout I feel we would have been charged for it. The receptionist did say he would report the room faults to the manager and someone would be in touch. To date all we have received is an email apology 3 days later as a result of their feedback form with standard clauses about improvements and a better experience for others. Will we stay here again - NO

Just back from a night away at this fabulous hotel. Beautiful room with views over the Clyde. Leisure facilities include swimming pool, steam room, sauna, heated relaxers and an outside jacuzzi pool. Food was delicious and served in the restaurant with lovely views. The staff are all a credit to this hotel. Everyone was so friendly, helpful and nothing was any trouble. Will definitely be back. 10/10 Gleddoch Hote.

I spent a night here for my 30th with my partner and we both had a lovely relaxing stay! We stayed in one of the residence rooms and it was huge. It was plush & comfortable with good facilities. We had dinner and breakfast in the restaurant and the food was delicious - there was an extensive wine list and lots of cocktails to choose from. ‘Dram' bar was lovely for a drink before dinner. The staff on reception were friendly and professional, particularly Tracey who looked after us during our stay. The outdoor jacuzzi was a real treat! We look forward to returning to Gleddoch in the future!

An overnight spa break with friends. Rooms were spacious and comfortable, with a fabulous coffee machine, still and sparkling water and lovely toiletries. Really enjoyed the spa especially the outdoor jacuzzi, even in the pouring rain it was a joy and lovely views. Dinner and cocktails went down a treat.Breakfast had everything you would want and was delicious. Every member of staff we spoke to were very professional and did a fantastic job on a night that the hotel was full and overall a very enjoyable time spent with the girls. Will be booking again next year.

Stayed here for just one night for a “stress free” break. Check in was quite easy and straight forward. Got to our room supposedly with a view of the golf course. Admittedly, you could see this but only behind the large car park right outside the window. After picking up the stray paper off the floor, sat at the glass topped table and immediately caught my jumper on the cracked top. As I considered this quite dangerous, phoned reception and was thanked for our call. Went to get the “provided” robes and slippers to go to the spa, not there. Phoned reception, again, but fair enough, they were supplied very quickly. Got back to our room looking forward to a relaxing evening with my partner, and had a shower. Our room had a wet room. After finishing my shower, noticed the floor was filled with water, which had soaked my robe, bath and hand towel I'd left nearby. Admittedly I'd placed them on the floor, but we'll away from the shower area. Called my partner and, yes, water had leaked into the bedroom. My husband then had to “clear” the blocked drain. Had to use the additional towels and husband's robe to soak up the water in the bedroom so we could access the wardrobe and door. We reported this to reception, again thanked for the information. Had dinner, went to bed, putting the night table light out caught my hand on another cracked table top, scratching, my hand. During the night used the bathroom, carpet still very sodden so got back into bed with wet feet. Left the next morning. All bad points - so why three stars? The staff, other than reception, were everything you'd hoped for. Very pleasant, helpful and friendly. Food and drink - excellent. What could and should have been a very relaxing overnight stay - not related, but had an operation the following Friday, so wanted to reduce my stress levels over this - turned out to be quite the opposite.

Brilliant hotel, love my grounds and friendly staff. Outdoor heated spa is an absolute highlight, We loved it and spent hours in there food was great and the drinks were lovely too cocktails and wine. Cannot wait to come back for another stay and it's so good that it's dog friendly too.

This was our third, and certainly not our last, visit to the Gleddoch. From walking in the door to check in from the moment we checked out, the staff were a credit to the hotel. Attentive, friendly and overall just clearly enjoyed their jobs. Staff don't always get the credit they deserve but they were amazing. We had our dog with us and it's a very dog friendly place to stay. The room was immaculate, spacious and very cosy on a typical November Scottish night. The restaurant and bar areas were lively, with a great atmosphere. The spa areas were easy to access, and breakfast in the morning was catered for every need. A special mention to Duty Manager, George. I had arranged this visit through George after our previous stay, and again the attention to detail made our stay that extra bit special. Please, give this hotel a try if you're ever in the area. Thanks, Team Gledoch for a great stay.

We visited Gleddoch last weekend to get away for a wee break and chill out. First impressions of the pot hole ridden road was not impressive but we remained positive, checkin was smooth enough not overly friendly, our room was ok cleaning standards leave a lot to be desired the dust under the telly was disgusting and not been touched in a long time, bathroom tiles need a steam cleaning. Excited to try the cocktails we headed for the bar to be told none were available due to no fruit delivery so instead I ordered a White Russian which none of the bar staff knew how to make. Dinner was nice both nights and the only thing we couldn't fault. The hot tub was like something out of love island with eyelashes floating in it and fag ends all round the outside of it. To top it off we were rudely awoken by guests fighting outside our door for hours on end nothing done about it despite the place crawling in cctv, then in the Saturday night 330am fire alarm supposedly caused by someone having a shower. Check out on Sunday and no one cared how our stay was but I did enlighten them to which I was offered 15% off which was a nice gesture but it doesn't make up for the upset of a horrible experience at Gleddoch.

Overall the food was good, the spa great and staff excellent. The reason for the rating is due to three points. The first was that we were charged for extra for our meal despite having confirmation from the booking agent that three courses were included. We never got offered our free prosecco on arrival either. Finally we stayed in room 17 which is right next to what we thought was a fire exit. However at 6:30am we were woken up by the door banging (it was incredibly windy on our stay). After closing it and going back to bed the same thing happened again 10 minutes later. We found out from a staff member (the staff cleaning cupboard was opposite our room) that the door is in regular use by staff, contractors and indeed guests. Whilst reception offered an apology they never offered any recompense for the early rise and indeed still debated our meal cost as per above until we showed proof. So great overall, just avoid staying on the corridor leading to room 17 if you go! And check your booking if using an agent

We went to Gleddoch for a two day break for my wife's birthday. First impression is that the entrance road is full of potholes, however the Hotel reception and room were very nice. We then went to the spa and pool. The pool was very warm but is situated in a soulless barn. The high point is the heated beds and the outdoor Jacuzzi which was lovely despite the weather. We had booked a massage for my wife but they cancelled it due to staff shortages, so that was a bit of a blow as it was an integral art of the break. The worst part was the food. The breakfast first morning was awful. Dried out potato scones, cremated hash browns and scrambled egg floating in water which tasted disgusting, dried out black pudding and burnt bacon. i ate a few bites and left my plate. We had booked a table for my wife's celebration dinner on the 10th, however after seeing (and tasting) the quality of the breakfast, we didn't want to chance having the same quality at dinner, so we went elsewhere. Just in case it was a one off we tried breakfast the following morning only for it to be worse. This time the chef had managed to burn the scrambled eggs even though they were still floating in water. What chef doesn't know how to make scrambled eggs? So in a nutshell, the accommodation we had was good. the Pool and Jacuzzi were good, but avoid the food. We wouldn't go back unless we heard there was a new chef around.

My partner booked an overnight stay as a surprise for my 50th birthday in October . However 1 day prior to arrival she received an email advising that we couldn't eat at the hotels restaurant in the evening or even for our breakfast . The hotel told us there was a nearby restaurant, Coast and that we could drive there to have dinner. The night away was for a child free night, have a couple of drinks and relax, not to go out driving to a different hotel/restaurant, then drive back and then have a drink. We spoke to reception staff who were nice and apologetic and we were offered room service breakfast. We looked at cancelling and changing hotels however not possible due to timescales. The hotel was extremely busy and the infinity pool was mobbed with folk drinking alcohol. Which put us off slightly. The room was dated and could do with some refurbishment . We heard a lot of noise later from drunken guests . The breakfast was nice but not my choice to sit in bedroom to eat rather than restaurant. Wouldn't rush back , better with the lodge on Loch Lommond.

What a disaster from start to finish...Firstly when our friends checked in on the Friday it took three rooms and an upgrade before they could accept it was clean and tidy! the Saturday when we arrived our room was fine, thank god! The lunch which was part of the package was ok but the soup could have been warmer! the massage was enjoyed by everyone and was excellent. The watching of the fireworks from across the bay was another nice touch, however what was to follow was totally unacceptable, we waited nearly 2hrs to get served for dinner and when it did arrive it was the wrong order and cold! When approaching the so called duty manager "Mr Kerr" whose attitude was abysmal, with words like " so are you telling me you want compensation or asking?" and when asked what is your name? Kerr...K E R R. We since learned he is working his notice. If you are intending to use this hotel then take loads of photographs as evidence and voice recordings as proof of how bad the service and cleanliness is around the hotel. Again the fact that a wedding was taking place probably did not help as all the focus would have been on that event, still no excuse for poor service or bad attitudes!

In summary…room in much need of some TLC in general. Very old and dated, paintwork bad, en-suite sink plug area literally black. Pillowcases felt like tennis balls inside instead of pillows. No fridge, basic tv channels. Hallway's much same - need a good paint, clean and hoover. Spa and pool saved the day for us (not sure why no costume spinner in ladies though despite one in males). Dinner menu limited so went to Coast (don't use cab company organised by reception. Starts at £7! Total rip-off). Breakfast was lovely and nice views. Not sure we'd go back - to the spa yes but hotel felt a wee bit rundown and a bit dirty. Not as though it's super cheap. Better deals elsewhere.

We stayed here 2 years ago and couldnt fault anything, delicious food, gorgeous room, great spa and friendly staff. We have today returned from another 2 night stay, which was very different to the last one, sadly! In advance, i had upgraded our room to a junior suite and when we arrived at the room, it had squashed bugs on the walls, ripped wallpaper and the toilet had not been properly cleaned!! Following a call to reception, housekeeping took us to another room. Initially, it looked slightly better and we unpacked. Hours later it was apparent we could smell damp. The bathroom has no window, a poorly working fan and the smell built up over the 2 days...it was dreadful. These comments have been passed on to reception, however, you often feel as though nothing ever gets done about the issues. Other than that, the food was delicious, spa wonderful and staff were fine, but a very disappointing 2 days spent in a supposed 4 star hotel. Its tired, needs updating and some rooms upgraded.

The hotel staff are friendly and helpful. The manager George is very pleasant and helpful and made our stay extra special by being very pleasant. this is the third time I have been to spend quality time with my aunt and will be back as soon as we can. Excellent for relaxing and de-stressing the staff are just amazing and friendly.

Just checked in tonight, lady receptionist is terrible, every word she says seems a struggle, unfriendly, don't think she ever smiled to any of her clients, same attitude towards another couple that came after us. Decent size room, needs a deep cleaning though. Wi-fi not working, nor any data( this in my room, tried reception are, doesn't seem to be working there either) Swimming pool and jacuzzi very nice, lovely spa staff, beautiful view. Restaurant and bar seem to be nice too.

I have stayed in many hotels not is only this hotel tranquil it is totally stunning .the manager George who we have met on a few of our stays is 1 of the most professional guys I have ever met he goes over and above to make guests stays so welcome. You know a good manager when all his team around him have total respect for him I absolutely love everything' about this hotel and will definitely return thank you guys for making our stay so welcome

Another excellent stay in the Gleddoch. We have already had two brilliant stays and have booked again. The food is excellent, the staff are excellent, the venue and ambiance are excellent. We love swimming in the pool and the hot-tub and facilities in the spa. The view is the perfect backdrop, we can't wait to come back. This time we upgraded our room and it was well worth the extra £55, it was a magnificent room.

I visited on Sunday for an overnight with my daughter. We started with lunch in the 19th Hole, the food was amazing and great value for money. We checked in early, the room was ready, we had an Executive King which was spotless, beautifully decorated and spacious and close to the bar restaurant and Spa. We then visited the Spa, the views from the hot tub are just breath taking! The relaxation room was also a favourite so relaxing and luxurious. We had dinner and breakfast in the Vista restaurant and the views are stunning! The thing that was the best about the hotel was the staff! Every staff member we encountered was exceptional especially the housekeeping staff who were so friendly and helpful! Can't wait to go back!

For what we paid I expected more. It was very chaotic and understaffed when we arrived which is understandable. When we arrived to our room a room service tray from breakfast was still outside the door and it was after 5pm. The hotel is very confusion as it is rather large and difficult to navigate around. Breakfast was a major let down. Most hotels have a continental breakfast option and then you can order a hot meal with it. Unfortunately here that is not an option it is just strictly continental. Just expected more

Surprise visit for my 40th, we had the most beautiful suite, the staff were all incredible, from the Spa, had the the best massage from Joanne, the restaurant Nick was super friendly, food was amazing..they couldn't do anymore for us…. Would highly recommend this hotel. We will be back

Stayed the last weekend of September. Our daughter got married here at the end of May and it was such a special day,that my wife and I decided to treat ourselves to a more relaxing weekend stay. An amazing room (thanks George), fabulous food and drink,wonderful spa meant we had such a good time. The staff in every department were so attentive and helpful and really made us feel so welcome. We are so looking g forward to another stay in November. A wonderful place to stay If you haven't tried Gleddoch then you really should.

One night stay with my husband. When we got to our room it had not been cleaned and the room had an awful smell. We got free drinks at the bar while we waited for the room to be cleaned and a bottle of wine with dinner (thank you for that). An hour later we got a nice clean room and that smell was gone. Before we went to sleep we closed the bathroom door. Around 4 o'clock in the night I woke up to use the bathroom, when I opened the bathroom door the room was filled with this horrible sewer smell, the same as when we first entered the room. The smell didn't go away even if we closed the bathroom door and opened the window. We couldn't sleep after that and we left early to the airport because we couldn't stay any longer in that awful smell. At check out we got an apology, thats it. I'm sitting at the airport writing this and I'm still feeling nauseous.

Two people and their dog - where to stay? Thanks to the Gleddoch all was well for the three of us. A lovely, spacious room, with plenty of room for Roxy's crate was a welcome sight. The hotel approach is bumpy, but it slows the traffic! Reception was open and airy and the lady on duty was most welcoming, as was the young chap at breakfast. We were abroad, in Scotland, but you felt as though you could have been in Europe with the chateau like styling of the main part of the hotel. Areas for walking were good and suited a late night wee - for the dog! This hotel restored our faith in Scottish hotels - we stayed elsewhere on our way to Oban, but cancelled the previous hotel's return visit due to the dire nature of the establishment. The Gleddoch, in contrast, was a joy and a pleasure to stay at. We will certainly return, when we travel north again. Thanks to the Gleddoch team.

My husband and I stayed at the Gleddoch for his birthday. The service from the very welcoming team was fantastic nothing was too much trouble. Our room was lovely with a sunken hot tub over looking the river. The service we received was excellent we will definitely return.

Only a one night stay but everything went well. Rooms are some way from Reception but we were warned so drove up to park close to rooms. Large spacious well appointed room with great view over river and mountains beyond. Missed out on the outdoor Jacuzzi and party goers but visited pool which was pleasant. Good quality evening meal in restaurant with very good service and very reasonably priced bottle of wine. Hotel was very busy but service was well up to standard. Had a n excellent nights sleep, despite Hotel being full it was very quiet at night. Had to dash away early but had a decent packed breakfast delivered to room which was a nice touch.

My wife and I went on the 18/9/22 We went to celebrate an anniversary and after being married there it is a crying shame to say how abysmal the hotel has become. We ordered drinks which took around 15 minutes, my wife had finished her started by the time her wine arrived, it wasn't the wine she asked for and the waiter immediately took it off the bill. This seems like it wasn't the first time he's done this tonight. We ordered our main which came with mash potatoes, which on both was cold and I ordered a side of chips which never came. The staff were slow and unsure about what they were doing. One of our waitresses was asked where our drinks where and she said they were coming, we never saw her again. The restaurant was busy but not so busy that the staff would be so slow. Other couples around us were in the same boat and we over heard one couple saying ‘they must have forgotten about us'. It is a shame as we have stayed there before but the service has quickly deteriorated and the faces are all new and inexperienced. If you are thinking of staying here, don't.

Pre pandemic, the Gleddoch was a brilliant venue with professional staff and it felt like a real treat of a getaway. We've been twice since (august 2021 for a two night stay, tonight for dinner). The service is dreadful and the rooms and decor are tired and often grubby. The staff do not seem to care about providing good service on the whole (one waiter in the restaurant aside). Food arrived cold, drinks didn't arrive until starters were finished, the wrong drinks were delivered twice. Our sides just never arrived. Such an underwhelming visit, and honestly quite upsetting as it had previously felt like a special venue for us. We won't be back, don't want to witness it going further down hill.

Had a lovely night here for my Mum's birthday. It is difficult to get to if you don't have a car as it is up a very steep hill from Langbank Station. However the hotel suggested a local taxi firm (West Renfrewshire Cars) who met us off the train (£7 to the hotel). Reception is in the original lower building, the room we stayed in was in the newer upper building next to the spa, restaurant etc. Again another hill so be warned if you have any mobility issues (it was absolutely fine for us). Had difficulty with the key card at first but the lovely receptionist sorted that quickly. Waiting for us in the room were some birthday chocolates which was a very nice touch, and a bucket of ice was immediately brought to the room for our drinks. The room was well equipped with dressing gowns, slippers, nice toiletries, kettle, coffee machine, hairdryer, iron and ironing board etc. We had two double beds which were so comfortable. There was a large walk-in shower (the floor was very slippy so be careful) and everything was spotlessly clean. We didn't have a view, we were at the back of the building by the car park. However we did have a balcony/terrace (one of only two rooms that has this) which was so nice to sit out on and have a pre-dinner drink in the sun. There were two chairs but there was no table which would be a good addition. It was very quiet at night but probably not the best room if you want to sleep late as we were woken early with the grass being cut on the golf course and cars arriving. Dinner was delicious, especially the salmon which was perfectly cooked. It is a bit expensive (especially the wine) but well worth it. The service was just right, efficient but not obtrusive. We were able to relax and really enjoy our dinner, not feeling rushed at all. Breakfast was average self-service, it was fine but not close to the high standard of dinner (you also have to pay extra if you want a coffee made e.g. cappuccino, which I've not had to do in other hotels). The setting is gorgeous, we had an early morning stroll along a path by the golf course and the views were stunning. We didn't get a chance to use the spa facilities on this visit but we will definitely be back for a longer stay in future.

I had booked an overnight as part of the celebrations for a big birthday of my partners. The plan was to relax after some other birthday related celebrations the week before. I booked the overnight about a month or so in advance. I received an email 4 days before my visit to say my booking had been cancelled by the hotel. I assumed that This was surely a mistake. I phoned the hotel and they told me that my booking had indeed been cancelled. They cited the reason for the cancellation as the hotel had been booked for exclusive use by a party/event and the hotel didn't realise the exclusive use was to extend to Monday, this meant all bookings out-with the exclusive use were cancelled by the hotel at only 4 days notice. It was all a bit strange as I had only just been in contact directly with the hotel 2 days prior to the cancellation to make dinner and breakfast reservations, which were happily accepted. Further to this I also booked and paid for a spa treatment for my partner for the Tuesday morning, which clearly now we wouldn't be able to use. The spa treatment costs were refunded, but not in time for me to book an alternative. Thankfully we managed to get an overnight booking replacement for the same night at the Lochside House Hotel. We received fantastic service at the Lochside and will certainly be back. Will not consider Gleddoch ever again as they have shown to be unreliable. Hugely disappointed.

Had our overnight stay booked at Gleddoch House for 8 weeks. Got a phone call this late afternoon to advise that Gleddoch House are cancelling our stay with 72 hours notice . Gleddoch House advised the reason for cancellation is a business one . Gleddoch House have received another booking that will generate more income than our booking . I work for the NHS & have done throughout the Pandemic . We have already arranged leave & were looking forward to our break away . It is very clear to me that Gleddoch House do not value their customers & treat them utter disdain . I would not recommend anybody booking with Gleddoch House as you cannot trust they will honour their booking . Extremely upset & unvalued is an understatement .

Well where do I start! Booked this hotel through an itison deal and paid £179 for an executive room, dinner and breakfast. I had booked it for my boyfriends birthday as a gift and we had also booked a couples massage for the day we arrived (29/08). However, the day before check in we were informed that they had to cancel our massages. No reason was given however my partner did ask and they told us it was due to a member of staff calling in sick. Stuff like this can't be predicted and although we were a little disappointed we look forward to our stay. The hotel is in a beautiful location and that's where it ends. I checked in online so it was a straight forward check in when we got there. We made our breakfast reservation (we had already made a dinner one) and then we were informed on where to go to find our room and also the restaurant and spa. We were booked into room 62. On arrival into the room, at first glance it looked nice. The bed was large and the bathroom looked new. However it soon came apparent that the room was in a desperate state of some work. There was a hole in the carpet, 2 of the ceiling lights didn't work and just flickered, there was some white paint all over the wallpaper (perhaps the ceiling was painted after the wallpaper?), the woodwork was scratched and dirty. The glass table in the room was dirty and the toilet had obviously not been cleaned since the previous guests as there were marks in the bowl. On top of these issues, the iron plug was bent so couldn't be used, a battery from the safe was missing so also couldn't be used, there was no WIFI in the room and the TV remote was very temperamental. We spoke to reception to ask about the WIFI, the TV remote and the toilet. We were advised that these issues would be passed to housekeeping. We were unsure how to use the facilities as there was no paper guest directory just the information on the TV which we couldn't use due to the remote. We decided to go for a walk to see the restaurant and spa. When we got to the spa reception, there were a group of workers behind the desk we were standing at and they finished their own conversation before seeing to us. They advised us that as we were guests we would need to come down to the spa in our slippers and robes. We then went back to the room to find no robes in the room. My partner called reception and asked about robes they said they would get housekeeping to bring some. Half an hour later we didn't have the robes. We then decided to go down to reception and ask about the robes and we were informed that there was an issue with the delivery and the delivery driver had went to the wrong hotel. With this information we went back to the spa to let them know the situation. They said that they hadn't heard of there being an issue but they could give us a key to use the lockers in the changing room. The spa is okay. No very 4*. There was a kids swimming lesson going on when we arrived so we avoided that pool and went outside. Really nice view and the hot tub was clean. We stayed for around 45 minutes before heading back to the room to get ready for dinner. Arrived back at the room to find nothing that we had highlighted to reception had been dealt with (surprise, surprise). After getting ready for dinner we headed to the restaurant. I have wrote a review of the VISTA restaurant as that was a totally terrible experience which resulted in us both getting food poisoning. My partner spent the whole night being violently sick and then I started being sick the following morning. We didn't make our breakfast reservation as we were so unwell. On check out we informed the receptionist about our experience in the restaurant and about the food poisoning. We got a generic "sorry to hear that. I will let the chefs know" then she refunded the £50 deposit back onto my partners card minus £2.25 for my cola at dinner. There is absolutely no way this can be a 4* hotel. Maybe at one point is was and that's when they got the awards they claim to have. I will be contacting the hotel to raise and compliant as everything was a disaster. Even when we raised concerns they weren't resolved. DON'T BOOK THIS HOTEL!

Stayed here 28/8/22 for one night for my boyfriends birthday. We got an executive room with dinner and breakfast included. Upon arrival it is clearly a stunning location, the golf course looks fantastic and the views are stunning. We got checked in at 3pm and I told the check in lady we had treatments booked at 330. She was lovely and directed us where to go following us taking our cases up to our room. Arrived at spa, receptionist was okay but a little frosty. Not the most welcomed I've felt for what's supposed to be quite a luxurious spa. I told her our names and she said one of our treatments was booked at 245 not 330 and I told her that was wrong as we didn't check in until 3pm and I'd phoned up that morning to confirm treatments. Wasn't that big an issue and she did get it sorted immediately however wasn't the best start to our day of relaxation. We were directed to the consultation room and asked to fill out forms but nothing else. We were still in our travelling clothes at this point as I expected to be handed a robe/slippers at spa reception however this didn't happen. After sitting for around 10 minutes I eventually went to ask the receptionist who told me I got it from my room. That's fine except nobody had told us that and there was no robes in our room on arrival. Had to go down to the main reception again down the hill where I was told there was no robes available and they'd be put in our rooms. Not really ideal at a spa to have to walk about in your travelling clothes. Trying to stay positive and went for our treatments. I got a facial off Becca who was very good and made me feel very relaxed. No complaints here, she was very lovely! After the treatment she managed to come back with a robe for me which relaxed me and I was very grateful! Next the spa itself was a let down. It was far too busy with several screaming children diving in and out the pool with floats. We couldn't even swim. We also had to ask a member of staff to get us towels as spa reception had not given us any or told us we were supposed to collect them from there. The hot tub was lovely but again, too busy. It was all a bit of a nightmare and took away from the relaxation experience. We went upstairs for a drink post spa and the bar itself is very lovely and the staff all very friendly. For dinner, food was amazing and can't fault it. The staff, as pleasant as they were, were absolutely run off their feet. It took us 40 minutes to get anything on the table and this was our starters which arrived before our wine. Not ideal! Then we wanted desserts after and spent about 10 minutes trying to hail a busy staff member. It kind of put a damper on the full evening. We went to the DRAM bar after and it was very cozy and had a nice atmosphere but by this point, we didn't feel like drinking much so just ended up having a soft drink and going back to our room. Breakfast was really good in the morning as it was a hot and cold buffet. Would be nice to be given better coffee options rather than instant coffee is the only thing. The room itself was stunning and the bed was one of the comfiest I've ever stayed in a hotel. There was lots of luxurious toiletries provided and a coffee machine which was lovely in the morning to sit with a coffee before breakfast and look out at the stunning scenery. The TV could use an update, a smart Tv would have been good but that's just me being pernickety. Overall we had a good stay however I felt for the price we paid it it fell short of what I hoped it would be. The spa itself was not very relaxing, there was a boy working in the reception area who got us towels who was very good and we appreciated his help a lot and a shout out to becca who was great as well, however the spa didn't provide the relaxation we were hoping for.

We had a lovely overnight at Gleddoch to celebrate a birthday. Hotel grounds and main building were really well kept and check in area was beautiful. Our room wasn't ready when we arrived early so went off to use the spa. The spa was amazing, the outdoor hot tub is huge with stunning views of the Clyde Estuary and the hot beds were very relaxing. The pool, steam room and sauna haven't been renovated as recently but still in decent condition. Our room, 62, was in the turret so an unusual shape and really big with huge bed and Penhaligon toiletries. We went into Paisley for dinner since the restaurant menu was bereft of vegan options but breakfast had a good selection of hot and continental options. We used the spa on the Friday morning after checking out and it was way busier, I'd recommend avoiding the weekend if you can. Great overnight spa break - came home super relaxed.

Firstly would say that in all the hotels all over the world ive been to none compare to the staff at Gleddoch. Everyone was so helpfull friendly and nothing was any trouble .Really made you feel welcome.Well Done. We dined in the restaurant both from the a la carte and market menus and all our meals were very good. Breakfasts were ok but a bit more choice in cereals and fruit needed. We were in a executive room with clyde views Very nice rooms nicely decorated spacious with everything you need in them including walk in shower However the hot tub sits underneath these rooms and are busy all day.The noise rises and you can clearly hear it although it stopped at 10pm which is fine. In the morning we were woken at 6.45 with loud voices outside.On looking out the window there were 4 men shouting to each other in the hot tub. I couldnt believe it and phoned reception who told me that the spa facilities opened at 6.30 during the week to allow spa members to use before going to work. Firstly who on earth gets up that early to sit in a hot tub before going to work. Secondly the hotel obviously prioritises spa members before giving their guests a good nights sleep. I was also told the hot tub cant be used until 8am at weekends Why the difference surely people staying during the week are entitled to the same sleep as weekend guests. They could use the pool and other facilities at 6.30 which are all inside and dont effect guests sleeping. Surely its not unreasonable to expect the hot tub not to open until 8am on all days. We could not go back to sleep and we checked out without going for breakfast. It really put a damper on our visit and for that reason we wouldnt retur.

BFF and I booked in for package, one treatment, afternoon tea and use of spa facilities 10.00 - 14.00. The pot-holed drive was an indication of what lay ahead. A visit to a spa for us is a treat, not a regular indulgence. Booked weeks ahead. Reception disappointing. Several staff behind desk talking with each other. Receptionist needs to go to a class establishment to learn how to greet people and make them feel welcome and as if they are in for an enjoyable experience. The spa changing space is grimy, detritus on the floor, a broken toilet seat, out of order spin dryer, soap dispensers off the wall. Steam room has missing mosaic tiles on the seat, seal on the floor missing. At a time when hygiene is more important than ever! We decided that on what we had experienced, we were not going to risk the pool or the hot tub. By 11.30 we were showered, changed and ready for “afternoon” tea. Not available till 12. The best of the whole disappointing morning was the staff in the restaurant. I dislike giving such a negative review, especially because of the difficulties of the recent past, but I feel they really need to catch themselves on - just a little attention to detail - and maintenance - could improve this beautifully situated venue immeasurably.

Booked in for bed breakfast and dinner. No complaints about food and service in restaurant. We arrived in afternoon to enjoy the relaxing renovated spa! Was assured at reception robes in room. In room no robes! Went to spa to request robes to be told get them at reception. Went to reception no robes. Waiting on delivery! Went into spa and pool was overcrowded with youngsters and the place was very untidy. Noise unbearable. After 10mins left the spa. Now very relaxed… not! Back to room toilet wouldn't flush and safe battery gone dead meaning valuables locked in safe. Had to change room and wait for locksmith to open safe. Finally got valuables at 10am next morning on check out. Oh yes and got robes delivered to room at 7 pm just in time for dinner!!! Many thanks for the free wine at dinner but we won't be back.

We stayed at Geddock for 2 nights as part of my 60th birthday celebrations. I wasn't expecting anything amazing, but it wasn't cheap so we expected standards to be good. We had to wait a long time to check in, as we arrived behind a golf group. But that did not worry us - these things happen. The reception staff were lovely, though their blaming the lack of computer equipment for our wait was not a good sign - more a sign of staff who are used to hearing and having to defend complaints. The premises and grounds are beautiful. The executive room we were given was lovely with a stunning river view. When we arrived it was clean and perfectly presented. We did not dine at the hotel, but we did have breakfast on the first morning. The waiting staff were lovely. The self-service buffet selection was nothing special, but the "hot" food was very luke warm and served on cold plates. The sausage also tasted old and about to go off. The fruit selection was very poor - no fruit salad or berries. The yogurts were cheap and cartoned - where is the local Scottish produce? This is not a standard you expect from a hotel that charges around £180 a night. We were out for the day and returned to our room to find the bed had been made and towels refreshed. However, the tea and coffee provisions had not been replenished, nor had the toiletries. I called reception to ask if we could have some courtesy tray provisions, and a rather brusque and irritated lady arrived shortly afterwards and passed to us a plastic bag full of a selection of sachets that was far in excess of what we needed. The whole experience felt as though we were being shamed for asking. An apology and a little graciousness would have been so welcome. This morning is my birthday. It is a big one, which is why we are making this trip. I hate spending money badly, but this feels like money wasted. I cannot even face a cold and very mediocre breakfast on my birthday, so we will miss out and get something more lovingly prepared elsewhere. This hotel has such a wonderful position. The golf course looks amazing. The staff are generally lovely. But the penny pinching that must be being directed from above is misguided and tainting the experience of every guest you have. From the reviews, we can see that you provide a wonderful wedding experience. So it isn't as though you don't know how to get it right. Which makes it even the more disappointing to have to be writing this review.

We stayed a Saturday night here. Booked a Hotel, dinner B&B deal which included the use of the Spa. On arrived fairly early so that we could use the Spa before our dinner reservation. However the room was not ready yet, not really a problem for us we had all afternoon to kill. So first we got a drink at the bar and sat out in the back yard where there are beautiful views over a walled garden and over the Clyde estuary. The weather was good so we spent an hour out there, very enjoyable. Back to see if our room was ready, by this time 16:30, not ready. So headed up to the Spa. The Spa had good facilities, a good sized swimming pool, steam room, sauna and a large outside jacuzzi on a balcony looking over the Clyde Valley. Enjoyed the Spa although the seating on the balcony was a bit saggy and it could do with more lockers, especially in the woman's. After the Spa we finally got our room but couldn't settle down because we kept getting a knock on the door from staff asking us to stop setting off the fire "pre"-alarm! Which is directly above the dressing table and my wife's hair straighteners where setting it off. So ladies, straighten you hair before you come! We then asked for a bucket ice which took 1.15hrs, that's One and a half hours, to arrive...we'd long since finished our drinks! Our dinner was an altogether pleasant experience. Good, pleasant, considerate service with all dishes delicious. Post dinner it's quite pleasant to sit down in the main hotel bar, it's comfortable and fairly quiet, well at least it was when we were there. In all, we enjoyed our stay although there could be some easy improvements.

Overall had an okay experience, we really enjoyed the outdoor spa . Think it was decent value for money . the leisure facilities were good however maybe needs a freshing up , our room was fairly tired and given it was meant to be junior suite we were slightly disappointed after spending money to upgrade. No fridge, only 1 cup between us both, The tv was quite small for size of room , no paperwork with hotel facilities told was on tv but was not user friendly. One of the windows didn't lock , so could not close correctly , this meant we heard all the outside noise , most annoying was the tractors on golf course at 6 in morning , TV only had 8 working channels and the HDMI connection never worked

We had a very similar experience to those who had also visited gleddoch house after reading these reviews! My mother and I came here for a spa day deal looking forward to a relaxing day. The hotel is situated in a beautiful location. The massages were excellent and the staff were really courteous and helpful. I felt sorry for the therapists who have no air con or fans to keep them cool in the hot weather! Unfortunately the pools/changing room area were very tired looking and dirty. The cleanliness was a concern with the toilet clearly not been cleaned as it was badly stained and remained that way from when we arrived until when we left. Toilet roll was lying on the ground as a toilet roll holder had clearly been pulled out the wall so there were holes in the wall. The flooring in the changing rooms was almost black due to it not being cleaned and my mum and I just wanted out! There was a really bad smell of urine coming from the swimming pool area so we didn't spend much time there at all. We didn't see a single member of staff maintaining/cleaning the area at all during our visit. There were a lot of children in the pool as we left which didn't fit in with a spa day experience. When waiting for our massages we were in the consultation room where my mum cut herself and was bleeding due to a bit of the chair which had a bit of material hanging loose, this is an example to the tiredness of the spa itself. The hot tub was lovely and had lovely views but there was no railing (as mentioned in a previous review) and my mum has mobility issues meaning she really struggled to try and get in and out so I had to aid her in and out the hot tub. The food in the restaurant was absolutely delicious and treatments were brilliant. I would however not recommend this for a relaxing spa day experience if you're wanting to use spa facilities.

On arrival we noticed a beautiful hotel and a golfcourse right next to the hotel. Looks wonderfull! But ... when we checked in it was not possible to dine in the evening. They have a large wedding, so ... they don't have time tot cook for us in between? The reservation was made by YourGolfTravel for us, but they forgot to mention dinner, B&B? At last they decided that we could have dinner in the bar at 20.45. Yeah.... We asked for a loading post for our hybrid car - they don't have that. Is there an outside socket, so we could connect ...? No, that is not possible, because of 'insurance rules'. Great! We don't live in the year 2010 anymore is it? And ... we see some electric AND hybrid cars parked on the parking place! After all - we dined two evenings in the bar and had an excellent menu both times. There even is ... meat on the menu! Pricy, but ... very well! During our threeweeks-stay in Scotland we hear every time the same sentences: meat is extreme pricy! Service was very friendly, quality was very good.

Had a fantastic massage from Becca, very knowledgeable when it came to massage and what oils are good for my sensitive skin, my back feels 10 years younger, will definitely return for another and request her xx

Visited the Gleddoch spa today for a treatment, spa access and soup and sandwich. Upon arrival we had our food which was excellent, it was delicious and the service was very good. We had an hour before our treatment so we decided to use the outdoor hot tub. Unfortunately my Mum had real issues attempting to get into the hot tub as it is sunk into the ground with steps to access, but no handlebars. My Mum is disabled and was unable to use this facility without the assistance of two people. This was really dissapointing as the Gleddoch is so lovely and I would have expected it to be disability friendly. Two other women also had issues getting in and out of the hot tub, so this is obviously a common occurrence. We then went for our treatments which were excellent. I had a back massage from Poppy which was amazing. My Mum enjoyed her head massage. We then went back into the spa and enjoyed the pool, heated beds, and sauna. We wanted to sit outside but one of the chairs was broken with bits sticking out of it (safety hazard?) And there were no cushions on the sofa chairs so they were incredibly uncomfortable. Upon leaving we needed to use the disabled toilet but the light was not working. Again not disability friendly, very dissapointing. However most of our visit was enjoyable and relaxing. We would have expected better for the price though ie. Not broken furniture, cushions on outdoor sofas. There are only two changing rooms as well and the toilet in the changing area is very run down and dirty which is a shame. We also were not provided with any slippers and only realised once we saw others using them.

My husband and I had a voucher to use we received as a gift. We were really looking forward to this overnight, especially as the website and social media made the place look spectacular. Unfortunately we feel it didn't live up to the hype and I don't think it's 4 star standard. Reception was really poor. They spelled my surname wrong on the booking, I corrected it but somehow the key they gave me was for a completely different name. If I hadn't said something by we would have been given someone else's room. Not a big deal but it's these little details that matter. I also had to ask everything from where is breakfast, dinner, where do we go etc. I was then sent to the wrong part of the hotel for our room, we had to ask someone in the spa to help and guide us along with all our bags etc up and down flights of stairs. Felt like a really impersonal and “can't be bothered” attitude from the reception. Finally got to our junior suite, firstly it was roasting hot with no AC or windows open, the radiators were also up full blast in the corridors. The fan that was provided was tiny and not suitable for a 4 star hotel to provide comfort to guests! We then noticed a huge brown wet stain on our pillows as per the picture attached. I called reception and they changed it quickly but that was a horrible shock on a night away. We also couldn't get dinner as they had no reservations so we had to go out and find dinner ourselves. We asked to use the gym the following day after breakfast and checkout and was told would be an extra tenner each When we looked at the gym we passed on that - it's very very basic and it's a cheek to ask for more money after paying £230 for dirty bedding and rubbish service. I also asked for a cappuccino with breakfast which would be an additional £3. If the night away cost £100 I wouldn't have been annoyed at this but it's expensive. You can get a much much better experience at Mar hall or Cameron house for about the same price. I will give 2 stars due to the views surrounding the place and the exterior to the hotel. But unfortunately we we're absolutely shattered the next day due to the stuffiness and noise. You go to a hotel to be fully relaxed and recharged and this had the opposite effect. Don't charge people 200+ when you can't even give us a decent nights sleep I would have been much better at home. Won't be back.

Excellent hotel. This hotel is a Spa Resort and Golf Club. Surrounded by spectacular views of the River Clyde as it flows into Glasgow. Staff are courteous and helpful and go out of their way to serve your needs. You can tell a well managed hotel when the staff seem highly motivated. The room we booked was the Clyde Suite for a short family break. I believe it's the only room there with a whirlpool spa in the room. It's a quite unique experience enjoying the views of the distant hills and river whilst sitting in a jacuzzi. Thoroughly recommended for a family friendly break with good access to Loch Lomond (20mins) and Glasgow (30mins).

We enjoyed our first stay with our two grandkids - now 6 and 9 years old - that we repeated the experience, very successfully. Location is perfect, and the views from the rooms and the restaurant are very attractive. Again, we had a family room which was comfortable, spacious and very well equipped. Might be worth mentioning that, when my wife discovered there was no hair drier, one phone call resolved that in 5 minutes - so no problem, no complaints. This attention to detail continued throughout the evening. In the bar and restaurant, the staff were attentive, professional and friendly and our meals were excellent - delicious and generous. I wish I could name all of the staff for their attention, but I'll settle for Marie on the breakfast service. She went out of her way to ensure that our grandkids enjoyed it all, even taking them up to help choose pastries. Well done, everyone.

8 of us Stayed here 22-24 July to celebrate my 60th & my sons up and coming 40th. Wow what a venue. Beautiful building, bedrooms beautiful with stunning views, great food & drink. The staff were amazing especially a young man in the restaurant sadly didn't get his name but he was so helpful. The pool & spa facilities were great and the boys absolutely loved the golf even with the inclement weather. We played family darts family pool and family cards. We have made great memories for our significant birthdays with the help of this great hotel. Thank you everyone especially Holly xxx

My daughter bought me this Afternoon tea/Spa overnight through Itison for my birthday. We checked in at reception with our luggage to be told that our room was in a separate building that we were to drive up to. It would have been handy to have known this before we took our luggage into reception but perhaps this is not possible. The receptionist was very welcoming and friendly. The afternoon tea and fizz was very nice. The staff were absolutely lovely , friendly , professional and nothing was too much trouble. We had a table at the window overlooking the Clyde. The cakes and scones were really nice and fresh and served in a little birdcage which looked cute. We really enjoyed the afternoon tea. We then went to the spa. The pool area looks very new but the lighting is very dull and makes it seem a bit claustrophobic. This area would definitely benefit from some better lighting. I think they must have been very busy as the poolside was flooded as was the ladies changing rooms. They just needed someone to keep on top of this with a mop. The outside pool area has lovely views. Once back in our room I called reception to find out where the restaurant was for dinner. We were advised that it was the same room that we had afternoon tea in. We later went for dinner to the restaurant and were shocked to be advised by the meeter and greeter chap that we did not have a reservation and therefore they could not provide us with a table for dinner despite being residents. There were seven empty tables that we could see but apparently they were all booked and there would be no availability all evening. I have spent the past 40 years of my working life in hotels and have never come across anything like this before , a hotel that can't provide a table in the restaurant for its guests. The hotel is situated in the middle of nowhere on a golf course so there are no other restaurants within walking distance. I asked the chap if we could have a table in the bar area which is a continuation of the restaurant and where people had been eating earlier. He telephoned his manager to request this and was told a flat no. We had no option but to return to our room. Then I called the duty manager. He told me that we should have been asked at check-in if we would like a dinner reservation but we were not and we also were not sent any email before we arrived advising of this unusual hotel policy. I could understand this if we were staying in a little guesthouse but a four star hotel ?! He said he would let Stephanie the reception manager know what had happened. This of course was of no help to us. He then suggested that we sit in our room and have room service! As we were there to celebrate my birthday we did not want to sit in a bedroom for dinner. I asked as there were only two of us could he do anything as we were guests and had not been advised to book a table at check in. He replied that we were not the only guests who couldn't have a table for dinner !! He then said he would ask the restaurant manager if he could accommodate us. Five minutes later he called us back to advise he had been told no. The duty manager was called George. I did ask what his surname was and his reply was that he didn't have to tell me that. I was completely taken aback by his manner and unprofessional attitude. Why not say sorry we do not give out surnames ?? Why was he so defensive?? Anyway I then googled restaurants within a 5 mile radius of the hotel and discovered a really lovely one called Coast. I telephoned this restaurant and explained the situation at the hotel. The lovely lady Lisa told us to come straight over and she would , despite being very busy, fit us in. She also thought what had happened to us was appalling. When we arrived we were told that they had been called by other residents of Gleddoch House who had also been turned away by the hotels restaurant and they were also coming to Coast. The restaurant was so nice. The decor was smart , nautical style. A great situation with all windows looking over the Clyde and across to Dumbarton Castle. Fantastic atmosphere. Once I became dark we could see all the lights on the other side of the water, very pretty. Our meal was absolutely lovely and the staff very accommodating, friendly and professional. We shared a seafood platter which was huge and really nice. I will definitely return there for a meal. As for Gleddoch House I will definitely not return there. Such a shame. The hotel itself is lovely. We came across so many staff doing a great job and had actually remarked earlier on that. The reception is very smart and our rooms were very comfortable and clean. Although I do not like the practice of leaving the fresh sheets on the floors in the corridors. We saw this an hour before check out and I realised that the bedding I had slept in would have been lying on the floor earlier. I appreciate this may just be my personal preference. Such a pity that what started out as a great experience at this hotel was brought down by something as basic as not being able to , as guests , have a table for dinner in the hotel. I also find it bizarre that the hotel is turning away revenue. Sending guests away to buy dinner , drinks etc at another venue instead of keeping it in-house. Also they obviously are not interested in repeat business either. Unbelievable. The restaurant manager appears to be in overall charge. If he had wanted to he could have easily let us have dinner in the bar area. They were prepared to bring us a meal out of the kitchen and deliver it to our room having walked past the bar. It was an absolute disgrace and in my opinion very poor management on the day.

Visiting family but also wanted to stay in a special hotel for a great family holiday. We got more than we expected. The hotel facilities were brilliant. The pool, gym, and spa were great. The restaurant was so good we ate there two nights on the trot. The staff were very helpful and friendly, especially Joseph who went above and beyond, he was extremely friendly and very helpful. We will definitely be coming back here again. Thank you to all of the team for a brilliant holiday.

Stayed for 1 night in room 33, which was a junior suite. Could not have been happier. View across the Clyde estuary was amazing, room facilities were wonderful - the rainfall shower was particularly good- and the hotel staff were brilliant throughout our stay.

I stayed here recently for an event and had a great time, the food at the event and breakfast were good, and The staff were all accommodating. The room had a great view over the river Clyde and the bed was really comfortable. Loads of space in the car park too. Overall a great stay.

Outstanding service and hotel with a soul. The team through out the hotel were excellent always went out of their way to ensure everything is as it should be. Hotel facilities are good but could do with upgrading in some areas. Great hotel for business and rest, only 10 mins from Glasgow airport.

As the tag line says. We got married here and it was absolutely perfect. The day went without any hiccups which is a testament to Kirsty, Beverley, John and their staff. If you can get a dry day it is perfect for an outside wedding. If you can't, don't worry about it, inside the hotel is beautiful as well for an inside wedding. Food is fantastic, from the entree's after the wedding, to the main meal or even the buffet at the end of the night, the food was delicious and went down a treat with everyone. They have plenty of rooms available to cater to big wedding if needed and can provide a private breakfast the next day for your guests that stay. Basically the team will help cater towards the wedding of your dreams so please give them a try.

My sister & I book the overnight spa/treatments/afternoon tea to celebrate our birthdays. Delighted to say we were not disappointed Spa- Joanne & Becca who gave us our treatments were fantastic & so welcoming. The spa reception staff were extremely helpful. One comment would be to note visible & clear instructions on the use of the outside spa & staff being available to try to clear up all the water as difficult walking. Afternoon Tea - a customer service award should be given to Marie. She was absolutely amazing & so so helpful which was really appreciated. Hotel - Stunning hotel & room fabulous & very clean The shower was extremely hot in room 7 but unfortunately we had to leave early next day so never had time to mention Overall, staff & hotel was excellent & we will be back. Thank you!

We got married here in July 2022. The venue itself is gorgeous! Pictures do not do it justice. We stayed in one of the junior suites and it was a lovely room. Very comfortable and spacious. The staff was incredible before, during and after our event. Beverely, my coordinator and Fiona were phenomenal. Since Gleddoch was a destination wedding for us we had to communicate frequently via email. Beverely was extremely responsive, kind and helpful. She made it the most special day for us and asked our input through every step of the way. I also found the Vista/19th bar staff so wonderful. The bar manager is excellent! He is so professional and quick. Everyone I spoke to was so kind, and we felt extremely welcomed. 10/10, and I will definitely be back!

Enjoyed the stay However the hotel double charged me and we are now at the 7th July and I still have been refunded They have acknowledged their error but keep getting passed from person to person. Always promising to call or it's the Finance Department's responsibility. Bottom line a simple task of crediting my credit card seems to be to difficult

Arrived at 7pm after my daughters graduation to be greeted wit the news had no running water so we could either still check in or we could get a refund and leave. Bearing in mind we had been bombarded with emails all day from the hotel asking us “to upgrade..” etc, it was unbelievable that they couldn't have pre warned their arriving guests. Apparenty we could check in but we would only be able to flush the toilet once!! When i suggested that they shouldnt be serving food when the chefs have no access to running water - The Food Agency Standard basic food hygiene regulations - I was ignored. Awful customer service, awful hotel - dont go!!!

We had our wedding here and the staff made it perfect. Kirsty out wedding coordinator was brilliant. From the minute she took our wedding over she was only an email away and couldn't do enough to help us. She was there from the moment she arrived to the moment she left and made sure everything ran smoothly. They were even ready to print us last minute place cards when ours were misplaced. The food was delicious. We've had so many compliments on it. I've yet to hear a bad word about anyone's meal. The staff we very approachable and kept us and the rest of our guests happy. Thank you so much to all the staff here for making our day perfect! Iain and Yasmin McMaster

We can't thank the staff at the Gleddoch enough for hosting our wedding ! We had the most amazing time and everything was managed so well. We would highly recommend the Gleddoch to anyone. It's beautiful rooms and lovely views made for the perfect setting for our special day. Thank you again for everything. Mr and Mrs Coyle.

Hotel and room are lovely but if there's a wedding on it takes over. Our room cost £487 - and we are stuck listening to a really loud wedding band and getting no sleep. Not really acceptable……feel like we've been a bit cheated here. It's pretty obvious that the noise would be unacceptable.

The hotel was lovely as we drove up, lively grounds and good golf course, was grand in reception and rooms there, lovely staff, all through hotel and spa , very friendly, restaraunt food really nice (maybe more selection needed if staying for more then 3 nights) , housekeeping lovely, rooms very large and spacious - the rooms and corridors are a bit tired and could do with a bit of TLC especially bathrooms, but enjoyed and would def stay again and reccomend

Can't thank Beverley (events) and the entire team at Gleddoch enough, for making our Wedding Celebration so "Special" From checking in for our 3 night stay to food at 19th, wonderful massage and spa, not to forget our superb "wedding breakfast" (it was dinner..!!) Staff were so attentive and we were spoiled rotten for our entire stay. Thank you Team Gleddoch!! :-)

We had a lovely room and stayed on a dinner, bed and breakfast break via Booking.com. Remember you need to pay a £50 refundable deposit on arrival. We requested an early check in so we were aware we wouldnt be getting the full £50 returned as it cost £10 to check in an hour earlier. Pool and spa was lovely. On the down side the dinner wasnt great, we had dinner included and decided to go for the sirloin steak. It was chewy and not great. My son had chicken goujons and they were burnt. breakfast the next day was pretty bland and not hot. Another issue I have is that although we stayed on 17 April, the remainder of the refundable deposit still hasnt been returned, despite me messaging and calling them to chase it up. I have now written an email as I think this is poor customer service and I am not sure I would pay the money for this hotel again as it wasnt cheap. Expected better.

I visited Gleddoch for a dinner, bed and breakfast stay that cost £374 for one night. One of the bathrobes was heavily stained with red wine, there was no sink unit plug in the room, the restaurant did not have our booking meaning we were plonked beside the bar. The dinner menu had very little choice for my partner - the only vegetarian options were asparagus for a starter and aubergine for a main. Then we were told that the aubergine was not available but he could have the A La Carte vegetarian option which was mushrooms. His starter was 3 asparagus stalks and a poached egg and the main was sautéed mushrooms with a layered potato side. Hardly A La Carte standard. We complained and were promised a refund of £60 for our dinner which would be deducted. Went to bed and at 2am were woken by someone hammering on their door and screaming to be let in. Went for breakfast in the morning - and the cooked breakfast options were lukewarm. Complained to the general manager who offered a 20% discount on the room rate. Never received any refund till I emailed the guest relations manager later in the week who said he appreciated we had not got the refund for our dinners but denied that a 20% discount on the room rate was ever offered. Then said as a gesture of goodwill he would give me a further £50 refund. So all in all this overnight stay cost me £264 ie £374 - £60 - £50. Avoid at all costs as we certainly will not be back as we would have had a better experience at a travel lodge...

Visited the hotel with a group of friends to celebrate a big birthday and wow it did not disappoint. The rooms were beautiful and very clean, lovely toiletries and delicious biscuits. Complementary prosecco and chocolates in the room for the birthday girl was a lovely touch. The staff really went above and beyond and were very friendly and helpful. We had some beautiful cocktails and food, big shout out to the chef the truffle Parmesan fries were to die for! A wee late night dip in the outdoor jacuzzi with such beautiful views on a lovely sunny evening was magical. Can't fault anything about our stay, it really was bloody fantastic and we will definitely be back!!

We stayed at Gleddoch last night as a large group of friends we first attended the 19th bar for cocktails which were delicious!! We had small plates to eat which again were very tasty the staff were attentive and helpful. The rooms were lovely very clean and comfortable! We visited the the spa and enjoyed the outdoor tub views are beautiful! The next morning breakfast was good and enjoyed the Buffet. A few of us then went for massages and facials and the treatment I received from Joanne was wonderful so relaxing and just what I needed after a girly Prosecco filled night! Definitely recommend this place and will be back!

Absolutely amazing from start to finish, staff went above and beyond for us. Rooms was so clean and tidy. Can't thank everyone enough especially James, lee, joe (chef) George and Calum it was topped off the an amazing massage by the lovely poppy. Excellent service and we will definitely be back for more celebrations.

Stayed recently to celebrate a ‘big' birthday, the team spoiled us rotten! Our room was lovely with fabulous views over to Dumbarton Rock. Thanks so much for the Prosecco and Welcome Plate! Being a gorgeous April day, a dip in the roof top hot tub felt almost Mediterranean and the hot beds in the Spa conservatory duplicated the effect, for a moment I felt like I was in Greece instead of Langbank! Unfortunately there were no treatments available, not disappointing for us but if this is important to you, ensure you book well in advance. After tasty cocktails from their new menu, we enjoyed a delicious dinner in the restaurant, leaving us tempted to roly poly back down the hill to our room in the main hotel! The lovely wedding happening at the venue did not deter our stay in any way, it was delightful to cheer on their big day and enjoy the party atmosphere. All in all, a wonderful stay, beautiful hotel, fab and peaceful location. Loved it! And dog friendly too?! Must return soon with hubby and pooch.

We booked a last minute overnight stay so expected to pay a bit more but it was not worth it. The bedroom was very average for the £250. We expected to have the option of 3 bars as advertised on the website but when we arrived there was a wedding on and this took up two of the bars as they don't have a function suite for the weddings. This was disappointing as the option of a few bars was appealing to us as the hotel was in the middle of nowhere. We booked dinner but the restaurant was freezing! This made it really uncomfortable which was a shame. The food was fine and the staff were friendly and welcoming so can't fault them. We didn't use the spa so can't comment on that, perhaps the hotel is more geared towards golfers and the spa but for a last minute getaway unfortunately we won't be back.

Thank you for a lovely stay. Very busy on check for the bank holiday weekend. We Upgraded to the four poster room which had a huge bed and bathroom. Perfect place to celebrate our five year anniversary. Food in the Vista restaurant was fantastic. Lovely bottle of wine and I also enjoyed an Ishga hot stone massage in the spa. Staff were extremely hospitable, polite and kind. Lovely grounds and beautiful views. Hope to return again soon.

We had a wonderful stay here. Our rooms were very big with 2 large beds. The views are amazing overlooking the golf course and the estuary. Dinner and breakfast were delicious too. The golf is great too with some lovely driving holes and a stunning back drop. The staff were super helpful and friendly too.

had a lovely night here for my husbands birthday booked the Clyde suite for our overnighter the food service room everything was lovely the spa was disappointing of other guests dumping there used towels and dressing gowns all lying about everywhere and as we were away for a romantic spa overnight I didn't expect to find kids all screaming in the locker room and kids swimming lessons going on you advertise for a lovely country spa trip to gleddoch then hire out part of the pool for swimming lessons I found that really strange considering your guests were all couples looking for a night or break away I spoke to a couple who said the same as they had left there kids for a break then turn up at there hotel to find that the 2 don't mix so for that I probably wouldn't return sadly

Gleddoch is a true hidden escape and perfect chance to relax and unwind. Bedrooms were spacious & spotless and modern bathrooms very luxurious. The spa was bliss - especially outdoor hot tub which is a real treat and set against the most stunning back views. We dined as a group in the restaurant and had excellent, professional service from start to finish. Food was fantastic! Will definitely return soon.

First time staying there last night with my boyfriend, couldn't fault the hotel at all. Staff were very friendly, nice welcome. The room was lovely, very clean and tidy. Great value for money ! The spa facilities were absolutely brilliant. The hot tub was by far the best as it had stunning views overlooking the river Clyde. Also lovely views overlooking onto the golf course from the restaurant. Would definitely come back another time.

Another fantastic stay at Gleddoch Hotel. Beautiful room, amazing hot tub and pool All staff friendly and welcoming, from reception, to pool and restaurant, Amazing evening meal and breakfast. Can't wait to return. Stayed with family for a relaxing SPA day, Was the Best. Marie D

We had such a lovely stay. We came got 2 nights and the food was absolutely amazing. Staff were all great and our room was fantastic. The pool and spa was so nice too. Make sure u book x Paula was so helpful

Don't know where to start but just home from another amazing night at the gleddoch hotel. This time I took my autistic daughter and unsure how this would end given it was all new to her. I can't praise the staff enough for the time they all invested to ensure she had the best experience. They arranged up for us to dine privately at dinner as she was unsure of the restaurant same for breakfast. The room service later on and the team in the spa facilities all amazing. Nothing was too much bother. Due to all the staff and their outstanding manners and effort my daughter is now planning her next stay. Can't remember all the names of staff but anyone working the night before Easter Sunday and on Easter Sunday especially Nicola from reception. Thanks again and hopefully see you all soon when we return in the nearer future.

I had a wonderful day at gleddoch Spa Hotel Along with two friends we had a relaxing time out To celebrate my friends retirement from nhs From start at the reception staff were so welcoming In the spa area nothing was a bother to the attendant Great atmosphere to enjoy a lovely relaxing time We had a lovely room with a lovely veiw Food in the vista restaurant was good I will most definetly return

Another great overnight at gleddoch this time with a small group of friends. Got a great nights sleep on a very comfy bed. Beautiful spa and a lovely breakfast. All staff were very friendly and attentive. Can't wait to return again and next time will have dinner in the restaurant.

Place is fantastic. Staff more than helpful. Spa and pool area is great. Outdoor jacuzzi with the view made the stay. Golf course is worth a hit! Breakfast was nice. Rooms decorated nicely. Garden ground are lovely Mr. Oliver

Booked a deal for Dinner, Bed and Breakfast as part of my partner's Xmas! Stayed here on 20 March. The Hotel itself was very nice and we had upgraded to a Junior Suite. However, on arrival the Receptionist took £50 deposit which I wasn't aware of beforehand. TO DATE I STILL HAVEN'T BEEN REFUNDED!! I have e-mailed them several times to ask for this to be refunded (they even asked for a screen-shot of my bank payment which I have supplied them with). We had a lovely time staying here but this has now ruined any good review I might have posted. Be aware of this when you are thinking of booking!!

Booked a 'Classic Superking' including breakfast for two, for a one night stay in March 2022. This was not the cheapest room choice as we wanted to treat ourselves, however it certainly wasn't the most expensive. On our arrival, we were welcomed by a receptionist called Emily who was very pleasant and helpful. We were made aware prior to our arrival that the hotel offers a 10% discount for Blue Light card holders which was a nice surprise and to show a valid card at check in, which we did. The receptionist informed us that an extra charge of £50 would be put onto our card at check in, however the full £50 would be refunded when we checked out. When my card statement came in, I noticed I was refunded £35.10 and not the £50 stated at check in. I have contacted the hotel regarding this issue but nobody has bothered to get back to me. It states in the booking email that our room was 'Ideal for a one-night stay', 'perfect for couples or a single guest wanting a high quality room'. Our room was nice, but I'd question the 'high quality'. It appeared a bit tired looking. The bedside cabinet and dressing table had quite a number of scuffs and marks, which is understandable but it is something that could easily be freshened up and the base of the bed had a large, visible tear in it. The room itself and the bathroom were both spotlessly clean. That evening we had dinner booked in the Vista restaurant. The food was really good, top marks. The staff were also very efficient, pleasant and helpful. The only exception being that a number of staff and most of the diners/guests were not wearing masks when it is still a requirement. When we got back to our room after dinner, we noticed again, a strange smell we had noticed on arrival. This was not the room itself nor the fault of the hotel. We informed reception and we were offered a different room in a separate part of the hotel and the receptionist was very apologetic. This room was also spotlessly clean. Overall, although the initial Classic Superking room we felt was overpriced, the staff were excellent, and dinner and breakfast were excellent.

I was recommended this place for a spa day and I booked it as a gift for a friend for us to come along and enjoy the spa afternoon however I was no happy at all with the service, Firstly when arriving at the reception there was a girl on reception who was a therapist and she asked us what me and my friend were here for I said lunch and a treatment then the girl says at reception we had missed our lunch that our lunch was 1pm to 1:30pm but I had phoned on the Saturday morning (the day before) to discuss times and I was told lunch was at 2pm and our treatment was 3:30 then the girl on reception says “ I don't have a clue what I am doing I do back massages for a living” I don't find this very professional at all she goes and gets another girl because the girl on reception was away doing something we were told to take a seat until the girl came back. The receptionist came back and sorted our lunch time and told us to go upstairs for our lunch we were told to have a seat, the girl came over took our drinks order then we waited 20 minutes for our drinks to be served to us however the restaurant was not busy so I wasn't sure why it took so long for our drinks to be served the sandwiches and soup were great but there was not a very big selection at all also there was no question to ask if we had allergies to any of the food it was just put down to us. After lunch it was time for us to go down to get our treatment done we went to reception got our robes and towels we got changed ect filled out our forms before getting the massage treatment done. Joanne who took me for massage was so lovely was really easy to speak to I got the 30 minute massage it was fantastic the only thing about the day I enjoyed was so relaxing and felt so comfortable when she was doing my massage, after the massage she took me to the restroom and showed me the way out after I had used the restroom. I thought for the first time ever coming to this spa we would be told we're things were and what we could use we had to find things for ourselves I just think that the service was awful I would not recommend this place for a spa day what so ever.

We booked a couples spa day directly with the hotel which included use of the spa, lunch and full body massage for £240. The spa area is very pleasant, pool warm, outdoor jacuzzi, hotbeds lovely. The full body massage was excellent. Unfortunately the lunch was very poor. We decided to pay extra for the buttermilk chicken birdie burger which took nearly half an hour to arrive despite being assured that it was going to be "just another minute" a twice. What arrived can only be described as cremated. Black and dry a a bone. The conversation with the restaurant manager was like a monty python sketch as she tried to convince us that buttermilk chicken is always "darker" and dry! The food should never have left the kitchen.

Got married here in March 2022, over a hundred guests, most staying at the hotel. Was absolutely amazing from start to finish. If you want an easy time of it when organising a wedding, use Gleddoch and you could have also known my suppliers who helped make it the best day ever but TripAdvisor won't let me list them. Note, no wedding goes without a hitch and given the number of guests, especially those staying, issues did creep up but Gleddoch sorted everything even after the day and we cannot fault them. Would definitely recommend and our guests are still talking about the event to this day. Paul & Claire

*be aware this hotel take £50 on arrival and don't refund until 7 days later* We booked a room online and when we arrived it looked the complete opposite, we were put at the back end of the hotel which looked more like a travelodge. Dinner was a shambles, had our food out before we even got a drinks order. The food options are almost as poor as the service asking multiple times for a drink order. Reception were absolutely useless with regards to personal belongings being left in the room and no one had a clue where lost property was kept. You would be better with an overnight at your local premier inn.

Had a trip to celebrate a birthday with afternoon tea. Well the view was lovely but only after we asked to seated at the window. The absence of a maitre d was noticeable as we were left waiting for a specific waitress to show us to a table. Plenty people asked but we had been told to wait. Once at our seat we were not offered a selection of tea, just tea or coffee. Nevertheless the service was quick and the food was nice. Not great, the top slice of the bread was just going that slightly hard way, so it had been made a while ago. Cakes and scones were nice although there were two quite similar cakes. All in all it was expensive at £30 each for something that should have been much better

We had a wonderful time at the Gleddoch Hotel. All the members of staff we encountered were cheerful, friendly and helpful. The rooms are spacious and clean will all the amenities you need. We had dinner, breakfast and afternoon tea in the Vista restaurant which as the name suggests has stunning views over the surrounding countryside. Again all staff went out of their way to ensure we had the best time possible and the food (and cocktails) were delicious. We can't wait to return in the future.

We booked an overnight stay with an Itison deal that included dinner. From the minute we arrived the staff were very welcoming and accommodating. We got one of the new rooms which which lovely - slept great in the large bed. The outdoor pool has the most gorgeous view and we spent most of our afternoon in there on a sunny afternoon. Dinner that night was good, it was busy but the food came out quickly and the staff were great. Will definitely be back!

Came here yesterday for a relaxing day with my mum & sister for afternoon tea. The deal was to include tea and prosecco, we had to ask for both. The bread was hard as if it had been lying out, We weren't asked if we had any allergies & literally had 1 slice of bread each. For what they are charging i don't think it is worth the money. The cakes were also not great. The spa area is great but the only place to really let the place down is the restaurant. Had a meal in it before and that too was awful.

Our 1st time visiting this hotel and facilities and had the most amazing time. Restaurant, food , staff, facilities are just the best. Thank you so much to Linda evans for your recommendation and for the hospitality. Will definitely be back and recommending to family and friends. 5 STAR

Just home from a fantastic and relaxing stay at the gleddoch Hotel, check in was online so only had to collect our key from reception, staff were very friendly and welcoming. we had an executive king and it was beautiful, it was my husbands 40th birthday the day before and we were there for a birthday treat, the birthday chocolate plate in our room was a lovely touch! bed was super comfy. We had pre booked use of spa facilities and although your slot is 1hr 15mins we felt it was enough time to not feel rushed but also enjoy a swim and use the amazing outdoor hottub with spectacular views! If I'm honest I quite like that it's a pre book slot as although it was still busy it wasn't heaving and was a nice busy, where I think if it was a free for all on a Saturday it would be heaving and not enough seating/beds for people to sit and relax ,so my husband and I felt happy with the spa booking situation. We had booked for dinner at 7pm and they did look short staffed and took some time to have food and drinks order taken ,but we were in no rush and were infact enjoying the slow pace of the afternoon we had ,especially being a day/night away from our 2 young children where you want them fed and out the door before they get bored and start causing chaos lol! Our dinner was delicious ,the chicken parfait was amazing!! We had later found out from a staff member that they had had 4 members of waiting staff call in sick on the day and had some diners complaining including shouting and swearing at them! This is completely unacceptable, if you read this review and you were being rude to staff about dinner service you should be ashamed of yiur self! The whole hospitality industry has been hit hard with staff shortages and this cannot be helped so cut the staff that are their some slack ,they are working very hard! The staff member apologised for slow dinner service but we had told him it didn't affect our stay at all as we were in no rush. We went to the dram bar after dinner and it was lovely ,so boutique and quaint, I love the velvet wallpaper lol!!! The barman was lovely so friendly and knowledgeable. We had a great night sleep and thoroughly enjoyed our full Scottish breakfast! Thankyou gleddoch for making our stay a fantastic one, we will definitely be back!

My first time at this restaurant and it was really nice, the staff were warm and welcoming and the food was very nice. Would like to visit during the summer to see the amazing views across the river. Maybe this summer.

My husband and I stayed at Gleddoch for a Christmas gift last night and what a wonderful time we had! Firstly I would like to mention Courtney in the spa who did my massage treatment she was absolutely fantastic one of the best massages I have ever had! The spa itself was so relaxing and clean and the staff were very professional and welcoming. The room we had was fab with a huge queen size bed and was very clean and comfortable with modern facilities! We enjoyed our dinner and the cocktails were delicious, and special mention to Sean who was very welcoming and hard working and made our dining experience lovely even though they were under staffed! Also special mention to Stephanie on reception and customer relations who made our whole day and night a special one! We can't wait to be back!!

We had a great spa overnighter at the Gleddoch. Staff are all really friendly, spa was lovely and treatments great. Room was nice and spacious. Food was good too especially breakfast. Had a few issues with gluten free bread, lack of flexibility with menus at dinner and outdoor pool closed on our spa but nothing major and mostly well death with by staff.

We stayed at the gleddoch on 29-30th January. From start to finish it was an amazing relaxed experience. Every staff member was so helpful. The food at the restaurant was amazing for both dinner & breakfast would definitely give 5 stars for the food alone. We chose to go to the spa early in the morning and it was such a great wake up laying in the outside heated pool to start our morning off! Will recommend this hotel to anyone fancying a chill out with their partners as not too overly expensive either and worth every penny x

Have just returned from an overnight stay at the hotel and had an amazing stay the staff cannot be faulted our visit to the dram bar where the lovely susan gave us all her knowledge on the vast spirit collection while having some great banter, room was spotless and spacious weather wasnt for us so the view was a bit foggy but still great! We headed up to the spa at 6:30 and it was nice and quiet so we where able To use all the facilities easily, (attempting to enjoy an out door jacuzzi in a gale force wind storm maybe not so much) enjoyed some drinks in the nineteenth bar where the lovely Casey served is and was very friendly and makes a good cocktail we had an issue through the night but the staff dealt with it very quickly and professionally bu Sean, we spoke to george on leaving and will be returning in the near future great night and the staff really do make the stay! Keep up the good work!

Gleddoch Hotel.. The place thats made out to be the up market gaff to go to.. So far id highly say its the worst place at 330 a night ive ever visited and mega highly overrated Promised free wifi on booking.. Total nonsense as the modem signal let alone the wifi didnt even reach our room Spoke to Nilkki at reception not long after check in at 3.45pm.. Who said its cause your in the sticks ill speak to maintainance man Robert...and call you back Shortly after 5pm calls back as not heard from Nikki or Robert, oops Nikkis finished and gets Ellie who then proceeds to tell me oh its cause we are in the hills, its cause everyones on the wifi... I simply clarified no its no as your actual router doesnt cover our room although was promised on booking it would. Ellie did better than nikki and did return my call but I missed it by seconds so apon calling reception spoke this time with George who obviously was aware of my complaints and further started to feed me feeble excuses which were contested as none covered the fact that the modems never covered our room. Was palmed off with will get Robert to contact you.. Still no contact from the illusive Robert Later calls room service to be advised 7.50 of your earth pounds would be charged for every visit you used room service.. However I have a welcome leaflet advising me this is free. Go for dinner which I can go into more detail with but simply would say had better meals in a wetherspoons pub, Oh and the advertised menu pre arrival wasnt even an option on arrival which the staff member attending to our table agreed and said it causes them problems all the time Things cant get anyworse can they... Oh lets visit the dram bar.. Made to mate wait there for 20 minutes.. Oh lets ignore you and serve someone before you thats fine and understanable as mistakes happen but to then allow someone seated already with a drink to not once but twice jump up off their seat not queing at bar to be served once before you and then twice after taking my order and making me wait 25 minutes for 2 drinks.. Worst place ever, overrated and overpriced 2/10

Arrived at hotel Friday evening, staff pleasant at check in .we got to the room ,very clean and comfortable. We then had a great time in the spa which is 1st class. Next we went for dinner, food and service great, great night sleep and the breakfast was so enjoyable. Came away refreshed and relaxed after what I would say would be hard to beat hotel experience. All staff put in a great amount of effort to ensure everyone enjoyed the stay

Stayed with my wife for our anniversary on 28th Jan. Second time we have stayed but unfortunately will be our last. Bar prices are unbelievable. £10 for a small cocktail!! In the room one of the windows wouldn't close properly and with it being windy outside, we didn't get much sleep with it constantly banging open and closed. The sink in the room was blocked so I had to shave and brush my teeth in a cold shower. We ate in the restaurant both having steak (£30 each) but both had to be returned as they were extremely tough. We didn't bother getting anything else so went to bed hungry!!! Only plus was the very polite staff at breakfast.

The spa is very disappointing, the sauna and steam room are very small. The whole place could really do with a good scrub, the tiles look grubby and when walking through the hotel the dust is very noticeable - very worrying especially during these covid times when everything should be cleaned regularly. The staff are helpful and polite and the location is lovely. Great views but unfortunately the spa was a let down. I had a nice lunch in the restaurant, the service was a little slow but that's to be expected on a busy day. Our server (I can't remember her name unfortunately but she was tall and had dark hair in a ponytail) was very pleasant and knowledgable about the menu. Will definitely be back to the restaurant but not the spa.

Went here for my partners birthday and it did not disappoint. Lovely scenery. Lovely place very chilled relaxing decor. Spa was great. Restaurant was spotless and meal was best we have had it a while. Staff friendly. We will be going again definitely

Where to start with the Gleddoch. To stay here again is the easiest decision we will ever make. From start of check in to checking out, you are treated like royalty. The staff are an absolute credit to the resort. The premises are immaculate, the rooms are clean & extremely comfortable and the surroundings are breathtaking. For us, the spa was the main event. The outside hydrotherapy/infinity pool is simply stunning. Again the staff are a joy to deal with and so helpful. Simply is service with a smile. Am I thinking of staying here again? An absolute no-brainer. Cannot wait.

My husband and I had an amazing overnight stay at Geddoch Hotel. Our room was perfect, staff friendly and attentive. Dinner was really nice and breakfast was ideal. Thank you from my husband and I on such an amazing stay

We went expecting a relaxing night away. This was unfortunately not the case. Fire alarm went off 3 times, once in the middle of the night. The third fire alarm went off at 1am which was traumatising. There was no guidance on what to do. Staff all walking about laughing and joking during the fire alarms. We did not know when it was safe to return to our room as staff all disappeared. A random drunk guy told us he spoke to fire brigade and it was safe to return to rooms so we had to take his word for it. Spa was dirty and very busy. We booked a king size room and we're given 2 single beds stuck together. Would not return here, staff very unprofessional and unhelpful. Do not waste your money here go somewhere else.

We had a corner room which wasn't the nicest, was very small and the carpet was stained and coming up. The bathroom in our room was not sufficiently cleaned, there were nail clippings on the floor, hair in the sink and shower and also toothpaste splattered all over the floor. We did mention to reception but were just told they'd pass this on to management and housekeeping.. which they never did. The spa was also so busy considering you have to book a timeslot to reduce numbers due to covid. We previously have stayed here and did not have the best experience either but thought we would give it another chance, as when checking out we were faced with a bill for 'smoking in our room' the night before, none of us smoke and had to argue our case for a good 45 mins as there was 'no manager available' but finally when we were able to speak to a manager she then confirmed after checking our room and not being able to smell smoke, it wasn't actually our room it must have been someone else? Not quite sure what was going on feel like it may have been a bit of discrimination as we are young and they thought they would try and take advantage. We thought we would give it another chance but will not be booking again.

Reception don't make you aware on check in that you have to book to use the spa, which is really not as great as it looks online. Service in the restaurant was extremely slow, waiting over 20 mins for someone to take our breakfast order! What was most disappointing was that my partner had phoned in advance to ask about gluten free options available for dinner, and was told there were lots of choices including the burger. The gluten free menu at dinner (which had to be asked for twice) said the burger was not gluten free and the waitress confirmed this - wouldn't recommend if you're coeliac. Walking through the hotel the stairs and corridors definitely needed a hoover, lots of dust and dirt which sort of ruined any feel of a luxury stay. Overall I don't think we would return, the quality of the experience unfortunately doesn't match the price.

Used this hotel before, once for an overnight stay and once for a lunch this was 3 years ago and thought would give the hotel another go as the previous experiences were shocking. Just back from another awful experience and will never set foot in the building again. The breakfast was awful and tasteless. People sending their breakfast back. Breakfast arrived and still no sign of toast or tea or drinks. So disorganised and badly needs an overhaul. Fire alarm went off and was out room for 30 minutes then had to queue for breakfast because of this and, noones fault, and asked if we could go to spa a bit later i.e. due to circumstances to be told don't have long before we have to leave I.e. 11am and no offer of extending this time for us. Had called the dpa at 8.15am twice to book but no answer and explained this when went down. Customer service very poor and very expensive for what it is. Better places out there for a lot less. Service is the key to a successful business. Wish this hotel would take heed to this as it could be a great venue.

The bedrooms were tiered, pealing wallpaper, stained tiles etc. The spa facilities were terrible. A tiny sauna and steam room, the jacuzzi was covered over and not open, due to covid restriction only one couple at a time could use the sauna/steam room which is fine but it was absolutely packed with people waiting to use it. After 40 minutes of bobbing around in a crowded pool waiting to get in to the only other things open we gave up and left. Spa reception were still letting more people in as we left so the situation was only getting worse. What is the point of making people book set arrival times if 1: there is no set leaving time and 2: walk ins can gain access. The main problem we had was with the breakfast service. It was terrible! So much so that we didn't even go for breakfast for 2 out of the 4 mornings, despite having paid for bed and breakfast. The staff were honestly so so bad. Terrible service both mornings that we did come down for breakfast. After being seated we waited 45 minutes, being totally ignored my all staff, honestly they have mastered avoiding eye contact, it was impossible to get anyones attention. In the end we got up and went over to tell them we still hadn't had our order taken, they apologised and said they'd come do it now (but instead the guy went and cleared another table). Once we eventually did have our order taken the food arrived quite promptly but the order was wrong! so it had to be sent back and we were left to wait even longer. Not one member of staff seemed to be in control, there's no one organising anything and honestly it's the worst service I've ever had in any hotel or restaurant, ever. The food itself is okay. We also ate on our first evening and would say the same for that. I was under the impression from the website that this would be a fine dining restaurant but it certainly is not. Which was really disappointing, we had anticipated that we would eat there most evenings but once was enough. The front of house staff, bar staff and the cleaning staff were really friendly. The cleaning staff have done a fantastic job, the hotel was really clean but unfortunately it hasn't been well maintained. They need to inject some money into it to bring it up to standard. Not that it really matters but both myself and my partner work in hospitality, which usually makes us more forgiving/understanding if anything but in this case I would just steer you away from booking here. It was a real let down if what your expecting is 4* hotel & spa.

Me and my family went here on 9 January, just to use the swimming pool, and we had a great time!! Specially my 2 years baby! The SPA reception team were so nice and they did give us about 2 hours to use the facilities and it was more than enough! Also we had some dinner at the restaurant! The lady who served us ( a beautiful tall lady, and curly hair) was so professional and nice! Nice clean hotel and professional staff !!! Over all this experience at this Hotel was amazing! We will definitely be back! Thank you to everyone!!!

I had planned to give a full summary of the various points that left my wife and I underwhelmed by our stay here, but I can't be bothered. We had been really looking forward to our stay here, having heard fabulous things about it. In summary: • The staff are friendly, but not particularly capable. Of the three meals that we had, errors were made in each of them, resulting in sending food back, numerous apologies and having to repeatedly remind staff of our requests. • The restaurant does not cater for vegetarians. There was 1 starter and 1 main that was vegetarian. It subsequently turned out that even the main wasn't veggie because of Parmesan cheese. • We booked an executive King room and called to ask if we could have a room with a bath. We were asked to pay £30 for an upgrade. I was happy to do this, but I'm still not sure what was in the upgrade apart from the bath. • We discovered after leaving the room twice, that our door lock was broken. We notified reception of this, but ended up having to pack and take our valuables with us to the spa as no one came to repair it in time. • Not once, during our entire stay, did anyone ask ‘How was your stay/room/meal?' We were lucky to have booked on an ‘off-peak' night, but even with that you are still paying a premium for what I can only describe as an absolutely bang average at best hotel. There were a couple of really positive points: • The spa is brilliant. Outdoor jacuzzi with views over the clyde over to Dumbarton Castle. • There was one very good member of staff, unfortunately can't remember his name, but he was working on Sunday at 2pm in the bar and Monday at 9am at breakfast.

Awful experience would not recommend! We arrived room wasn't ready so we went to bar for a coffee used the table tablet which a shambles as staff didn't know what table ordered what and places drinks on other tables in the middle of a pandemic! We got to our room it clearly hadn't been cleaned as 2 bottles of 2l 7up still on the window cill, shower head was black! We then booked dinner early as we had a reservation at the cinema despite having a booking confirmation we were told it didn't go through in the system as got seated in the bar area with spa guests! We asked the soup of the day were advised 2 soups available when it came to order the soup had changed to 1 soup and not what initially was advised, I ordered fish and chips which arrived the fish was swimming in the the grease and the chips brick hard, waited 25mins for drinks. Went back to the room after the cinema and the room next door were having a party called the reception at 2am who did send security to tell them to be quiet however the fire alarm then went off for 1hour from 8am I understand this is an issue out with the hotels control but no member of staff on site to direct us on what to do the rain was pelting down. Once the fire alarm went off we went for breakfast which again was awful sausage was pink, tottie scone and hash brown brick hard we didn't get asked how we wanted our eggs if we didn't I definitely wouldn't have asked them to be swimming on the plate like they came. We asked for toast and we were advised there was a Back log of toast it would come what kind would we like, so we asked for a mix It came white on one side and brown on the other one side was clearly not toasted, waited 25mins for a drink again. In my opinion the staff need additional training the overnight stay wasn't cheap and you would expect better service from start to finish, I suggest you get the cleaner / handman (gentleman with greyish hair rooms across from golf course) I met in the corridor before we left to carry out the customer service training as he was the only person I came across who was friendly and seemed genuinely interested in our experience at the hotel he even apologised for our experience which had absolutely nothing to do with him. The best part about the stay was the checkout and drive home!! I will not be back nor will I be recommending the hotel to any of my friends, family or colleagues.

I have stayed at gleddoch so many times over the last few years. On average once every 2 months or so. Normally it is my absolute favourite place to stay but this time was an absolute shambles from before we even arrived. Not sure I would want to go back which is devastating for myself and my husband

1. Arrived at the spa to be told we were able to have leisure access until after 8pm tonight, having a massage at 3.15. This left me very annoyed and disappointed before my massage. 2. Mine and my partner both had brutal sore massages. I mentioned that the masseuse was massaging hurting me and going to hard - she said oh sorry do you like it more relaxing? I replied yes please. She continued to massage to hard for the rest of the full body massage at times. After already telling her it was sore. My partner was left with massive red marks on the back of his shoulders due to this. 3. After having the massages - I told the woman at the desk there has been a misunderstanding and that we had booked an it is on voucher which included leisure access. To then be told that there was a space for the pool at 18.15. 4. The dinner service was very slow and we were waiting for 20 minutes to order drinks. The food came and the food was not up to standard. Soup did not taste nice and burger and chips were not very hot. 5. After dinner we went to the joining lounge which had no atmosphere, no music and no ambiance. At the bottom of the menu it said that if we had requests for cocktails we had to ask - the chosen cocktail was requested but not available and to be told 'no' by bar staff. 6. Upon check out I was handed a bill which was incorrect as I had already paid for the previous spa experience and was trying to be charged a second time. After I showed the staff my bank statement for proof of purchase and it was then resolved. Overall this experience was not positive and I will not be returning.

What a gem of a place . Perfectly cozy , clean, excellent facilities, lovely staff and great food . The views from all round the hotel are spectacular and also doggie friendly . From meeting staff at reception all the way to our room we were met with polite friendly helpful staff . The accommodation is a wee walk from reception so if not able bodied it would be wise to inform reception I'm sure they would assist in all ways necessary. Overall a fab stay 20 mins away from glasgow city centre but feels like the heart of countryside.

Lovely hotel and facilities but very poor service! I had booked a last minute night away for me my husband and parents. We had checked in online as instructed before arrival. Upon arrival we still had to go to the reception desk to collect our keys and pay £50 refundable deposit. When trying to book breakfast we were told the only time available was 7.45 am. We then tried to book the spa and the only time available was 6.30am!! I had explained that the reason we booked this hotel was to use the spa facilities and a warning that facilities were full prior to booking would have been helpful. I was told that reservations should be booked 2 weeks in advance but explained that wasn't possible in our case with being less than a week from booking our stay. We then went up to the bar for a couple of drinks where we ordered through the tablet that was placed on each table. We were trying to plan ahead for tea that evening as we had just travelled just under 2 hours to this hotel so we asked the waiter if it was possible to view the menu. He then came back to tell us that the restaurant was full for that evening. We asked what other options we had and were told that room service finished at 4 or 5pm. More disappointment.. another facility we couldn't use! Whilst sitting having our drink the waitress came over and removed the tablets from tables making us think we couldn't order another drink. We felt as though the waiter was watching and waiting for us to finish our drinks to hurry us out of the bar. My dad had literally just took the last sip of his pint and the waiter was straight over to collect his glass and took it right out of his hand! We had to look online around the local area for somewhere to eat. We booked palaminos restaurant in ingliston country club 7 minutes away and wow it was amazing!! Service, food and resort was beautiful so glad we found this and would highly recommend! We ended up booking the spa for 6.30am the next day as we really wanted to make the most of our stay. We thoroughly enjoyed the facilities but again we're just left to go in and not told where to go so we're left wondering around until we found the correct door to go through. On check out my parents were charged again for their breakfast after already pre paying and also hadn't been refunded their £50 deposit! Not the best way to end an already disappointing service. Not one to write bad reviews but want to make people aware if looking to book this hotel in future.

Woman walked into my room when I was there with keycard and said that is what reception gave her. When I queried this staff never knew how it happened. I insisted on the police being called which never happened. We were there for our sons wedding which was taking place half an hour later which it ruined. Don't trust this hotel!

Unfortunately our room wasn't cleaned properly, found rubbish under the desk (bottle cap and other litter) and we weren't provided with robes and slippers. Went to the spa and in the female changing rooms there was glass on the floor which got into my foot but luckily didn't cut as I felt it in time. We had originally booked a slot at 5pm but at this time we could see at least 8-10 people in the jacuzzi at one time, so we phoned and were able to go at 8pm instead when it was thankfully more quiet. Upon checking in at the hotel we were asked to pay the £50 deposit (which is fine) and the full balance of £166.94. This had been prepaid already as the stay was a gift, and when I told Jordan from reception about this he noticed that it had been prepaid already, so no charge required. However on day of checkout I have now had a further £116.94 taken off of me, and when I've phoned about this again Jordan said what's happened is they've essentially refunded my £50 deposit but taken the rest of my balance outstanding, even though this was already established as paid. I had paid £50 contactless, but from this the hotel has some how managed to charge the further £116.94 on top of this through a contactless payment? Which baffles me as surely my card details shouldn't have been retained when it was contactless I used and the fact the booking was prepaid with a totally different card in the first place? I did not authorise this payment to come out. £166.94 coming out just after Christmas isn't exactly ideal, when it had already been paid and it was a gift to stay here - very disappointed with all of the above experience.

First visit and we had a fabulous night.We both had a facial and used the relaxation room afterwards which we will both be returning to!Staff were so friendly and went over and above to make our experience perfecting! The dinner was delicious with a good variety of options on the festive menu!!

Visited for a couples night away. Spa was nice and had a good massage. Restaurant is average at best and service was poor, considering a staff member was saying “we are 3 managers on shift tonight” and they couldn't handle 4 tables, very poor. Delivered menus and nobody came back after 20 minutes of waiting. Also disappointing that the dram bar is closed and were directed back to the terrible restaurant bar we had just came from. Wouldn't come back and if anyone is coming I would recommend not eating or staying in the hotel for the evening.

I had a lovely stay at Gleddoch spa this summer, it was unfortunately after my stay that I was disappointed. I had left a pair of shoes in my room, a pair that were worth quite a lot of money, and had tried to get in touch with the hotel regarding this. I have phoned the number provided for the hotel on countless occasions, trying every different option there was on the line...including the spa. Despite my attempts, I was never connected to an actual person on the other end of the line, even after leaving a message. I then resorted to emailing the enquiries page on the website...in September...I'm still to receive my reply...and my shoes. For a luxury hotel who pride themselves on service, I was surprised by just how difficult it was to get in touch with anyone who works there. The only reason I'd come back to stay would be to look for the shoes myself.

The hotel is lovely however the rooms can be a bit small for what you are paying for them! I stated I had a child with me and the room was still too small until changed. They repeatedly said that my room was of fair price of £280 for two nights despite the fact other single family members had a room double the size!

Spa administration was awful and despite many emails prior to our visit still took some time to resolve on arrival. Hotel room was excellent although 3 coffee capsules between 2 people felt mean. Dinner in the restaurant was very good as was snug bar.

Food and staff were lovely. Hotel and room was also clean and beautiful. However…. We arrived and it was freezing cold. We were told no room available to use facilities even though I called previous week to book and told we didn't need to book any more. We also couldn't get dinner until 9 and even then when we arrived there was no reservation and we had to wait. My friend had to change room due to the cold and noise level. We were also not booked in for breakfast even though we had booked in previous evening. One disappointment after another. When I emailed and spoke to management we were offered £50 refund. We must have spent over £600 on the stay and therefore felt this was an unfair compensation amount.

Our initial impression of the hotel was okay, but the longer we spent there, the more evident the failings became. Our first stop after checking in and dropping our ​bags off was the lounge for lunch. The people sitting in the lounge area were all wearing jackets due to the heating not working. When i asked the staff about the heating they advised me that there was nothing they could do as it had been reported. The heating did not work in either the lounge or restaurant during our 2 days in the hotel. The breakfast served the following morning was also cold, with no effort being made by the limited staff to address the cold plates and food.

We did not feel safe that the door adjoining the room next door did not lock, we had to place a chair against the door which the hotel employee also told us to keep there for safety because the door did not lock and the room next door could equally waltz in. Unbelievably poor expectations from this hotel. Hair ball left by the last guest on the floor, dirty socks stuck behind tv. The cleanliness and safety of room was disgusting and after complaining we where not offered to be moved rooms. Instead was told sorry and that was it. This is the second time I've stayed at this hotel and the cleanliness has been poor both times. For the price you pay you expect safety and cleanliness as a given.

Our previous favourite choice of Hotel has changed hands and we decided to try the Gleddoch due to its location and recommendations. We were not dissapointed. The Entrance and first impressions were waow its stunning. The room we had was lovely, spacious clean and comfortable with everything you would expect. We used the roof top swimming pool inside and the outside hot tub before going for dinner. The staff were very friendly throughout our stay. Next morning the sun was out and we enjoyed breakfast looking onto the golf course, very relaxing. We had a lovely stay to celebrate our anniversary and will definitely be back.

This is the 2nd Time I have had to visit Glasgow in 6 wks and stayed at this hotel twice .I have stayed in hotels all over the world and this is DEFINITELY my favourite. I will be returning in January .I cant thank George enough what a really lovely proffesional guy. Also I'd like to thank Elle.margaret.mark .and everyone else for making our stay so special. Also to nikki for booking the hotel for us unfortunately we didnt get to meet but hopefully will in January..the hotel was AMAZING. FACILITIES. FOOD ROOM. VIEWS STAFF everything about it I could actually live there I really didnt want to leave thank you sooooo much guys it was my partners first time in Scotland and what a really good experience it was .so chilled now after what was a truely AMAZING break KIND REGARDS MARION

We stayed in the Clyde suite. The jacuzzi bath had a broken button and red stains on it. Also not all of the functions in the jacuzzi bath worked. The bedroom cleanliness was also not up to standard, bed cushions and the fur bed throw had dried in hard stains. The wardrobe mirror was stained and the accent chair in the bedroom had large yellow discoloured marks. For the price we paid to stay in the suite it was not worth the money. The staff working at the restaurant and reception were great. The spa, pool and outside jacuzzi were also great. There was a few issues using the interactive menu at the restaurant and internet quality was not the best.

My partner & I enjoyed a Sunday spa day with lunch and couple's massage. The staff were great and the facilities were excellent, especially the outside hot tub with its view. The hot tub was busy, with some people staying in for over 30 minutes, which meant others couldn't enjoy it. I understand this is tricky to manage, but could be a consideration for the future.

Visited here with my friend from London..place is beautiful and the service levels were amazing. We both had a very much needed spa treatment too which were amazing. Special shout out to Sean for keeping an eye on us and making sure everything worked as it should.

From start to finish, we had an excellent experience! Welcoming and friendly reception staff. Beautiful and immaculate room with a huge, comfortable bed and good tea/coffee selection including decaf, hot choc and biscuits. Robes and Elemis toiletries were appreciated! Leisure facilities were great - immaculately clean and the leisure attendant went above and beyond making us feel very welcome and looked after. Meal in the restaurant was excellent. All fresh ingredients cooked with skill and care to order - something that is becoming hard to find in restaurants! We had a request about how something was cooked and it was obvious both the waitress and the chef cared about getting the request right. We really appreciated that. All bar and waiting staff were friendly and attentive. Breakfast was lovely. Plenty to choose from in the hot buffet. Fresh toast, tea and coffee provided by waiting staff. We asked for fried and poached eggs that were made to order - they were cooked perfectly. Overall, we had a lovely stay in a beautiful hotel but our experience was made excellent by the service from staff in all departments. Excellent customer service! We left feeling relaxed, well fed and recharged. We will definitely return!

Stayed here for a week during COP26. What a lovely hotel. The staff where fantastic, nothing to difficult. The food, especially the breakfast, was delicious. A tip from me use the facilities. I throughly recommend this place. Thank you all at Gleddoch.

Beautiful hotel, wonderful staff, excellent food. Our junior suite was amazing and the view from our window was stunning. Stunning surroundings,golf course and spa. Special thanks to staff members who were very helpful to my husband with his lack of mobility who escorted him and myself on the golf buggy to and from the restaurant. We will certainly go back .A much appreciated wedding gift.

Recently stayed at the Gleddoch as part of a large group. The hotel was very accommodating, especially to my dietary requirements. Facilities at the hotel are brilliant, especially the spa. What really stood out were the staff, the whole team were friendly and helpful but the two that stood out were Jasmine and Jànos. They were both great fun, and knowledgable when it came to drinks!

Stayed 7 days in the Gleddoch and it was fantastic, the rooms are spacious and facilities were awsome but what made the stay 5* was most definitely the staff, they couldn't do enough for us . In particular Jànos and Jasmine in the bar plus Mark and Terry in the spa and always around to help with anything we needed.

Second time staying here and had a lovely time. Really pleasantly surprised with our room as we booked a standard king but for some reason we were given a super king so happy days. Our room was lovely and big, amazing comfy bed with beautiful massive bathroom and walk in shower. We also had a double door instead of a window which was really handy for getting to and from the car. We had a couples massage booked for my birthday but disappointingly when we arrived they said they didn't have a couples room available so we had to have the massages separately which was really disappointing as we wanted to have the experience together. But nevertheless the massages were fab and very relaxing. Pool, sauna and steam room all fab. Spa pool is amazing and such a great asset for the hotel with the lovely view but unfortunately some rather selfish people were hogging it and had according to other guests been in there for far longer than their allocated time in the spa when we were there so we finally managed to get in for 10 minutes but we noticed there was a build up of people waiting to get in, and the group of people still wouldn't leave so we left to allow them a shot, as apparently common courtesy isn't a thing for some people. Would perhaps be a good idea to have someone to monitor this to allow guests a fair chance to enjoy the facilities they are paying for. There was a bit of what seemed to be a domestic disagreement in a room near us (possibly above?) with lots of shouting and banging in the early hours of the morning so we phoned reception and the person was really helpful and agreed to check the situation out. Noise stopped shortly after so hope all involved were ok.

My wife, daughter (16) and I stayed for 3 nights this week to celebrate my wife's Birthday. We had seen some mixed reviews before we arrived so were not sure what to expect, but would like to reassure future guests of the great experience we had. Clearly there are ongoing challenges in the hospitality industry due to Brexit and Covid with staff shortages, deliveries etc, but I think expectations need to be re-set to appreciate the challenging times we are living in. We found the staff at Gleddoch could not have tried harder to provide a personal, helpful and friendly service and experience, from the bartender in the DRAM bar advising us on whiskies to the lovely restaurant team and the very helpful staff in the Spa and Golf club. We stayed in one of the beautiful suites in the Residence, which had stunning views. Highlights of our stay were the amazing breakfasts, an early morning sunrise visit to the outdoor spa pool, a great round of golf and just being able to relax for a few days in lovely surroundings. We also visited the nearby Coast restaurant for a memorable dinner as well as taking a couple of trips into Glasgow (ahead of COP26!) via the very convenient train service from Langbank. Thank you, Gleddoch; we are already planning to return next year.

Stayed over for my birthday with husband and 2 kids. Price pretty expensive so thought shocking adding on extra payment for a travel cot Room was lovely. Dinner was terrible. Mixed up my sons dinner and then I was ill rest of the night after the burger. Swimming pool nice and staff friendly

Had 5 rooms booked for 5 nights for a family celebration and it was superb. The hotel staff were absolute stars especially the way they coped with the fire alarm on Tuesday evening in a torrential storm. We were made to feel welcome and special down to the breakfast team providing the correct drinks and toast without having to ask for them. Breakfasts by the way are really good and even on busy days the staff coped well and the food kept coming. The Spa was really good and the golf course spectacular. Evening meals were good but busy. And the views from the roof top hot tub. Wow!

When we checked in the room that we were staying in had nuts on the floor. First of all clearly the carpet hadn't been cleaned but secondly thank goodness none of the 4 of us had a nut allergy. The room itself was nice enough albeit with a dirty floor, however there wasn't a hair dryer nor was there any batteries in the remote. I had tried to contact reception however there wasn't any answer. The next morning the party of 15 of us that we had were able to get breakfast together other than at 8.15am.. when I woke to get ready for breakfast there was no hot water. Then when we got to breakfast it was all cold, the restaurant had opened at 8am yet the buffet was cold not even luke warm. When we complained it was a matter of “sorry about that” no follow up… That evening after complaints for various members of our party the hotel tried to put it right with popping us into a private area for our dinner, this was great and the 2 staff that looked after us were amazing. When we returned to the bar for more drinks we were having a great time and thought finally, it's all going well. Until we tried to order at 1115 to be told the bar had closed with no last orders being called. One of the staff came over to let us know we could go to the dram bar down stairs. We explained we didn't know this and that we found the whole stay so far a bit of a disappointment the girl mentioned that they were aware we had had many issues. This had also been mentioned by one of the waitresses looking after us at dinner… clearly we were the talk of the place. Sunday morning was the same at breakfast, not much was warmer unless you managed to time it well. The staff were clearly run off their feet and trying their best. However one of our party ordered 2 fried eggs… it's Friday and I don't believe they've arrived. When I checked out on the Sunday I explained all these issues, gave compliments on staff that had been fantastic, the general manager took my details said she'd try make it right for the rest of my family who were still staying on and would follow up with an email… I've waited til today (Friday) and I still haven't received anything. Whilst covid is placing a strain on places I do believe their staff were trying their best however making sure the carpets cleaned should be easy enough.. covid is an easy excuse to use but the best western really should be putting in training specifically complaint handling.

We had an amazing time at the Gleddoch Hotel for our son and daughter in laws wedding - everything was well organised and the staff were amazing - wee shout out to Mark who was so helpful but in fairness all the staff were lovely. Our rooms were lovely and the meal was lovely too. I feel for the hotel when they are trying to deliver a full service but not fully staffed as yet due to Covid and Brexit but they did really well. I think if they were fully staffed this would alleviated some of the queues at the bar but appreciate there were technical difficulties with the till at some point too which wouldnt have helped but the staff were quick to open prosecco and quench the thirst while things got back to normal :) If I had to provide some constructive feedback I would recommend a separate check in for customers away from the main foyer as it must be a nightmare for the staff trying to organise and check people in while wedding guests are mingling. I also had the best cafe latte in the Vista cafe the day before. I can honestly say everyone had a great time celebrating the wedding at a beautiful venue on a gorgeous October day. Thanks so much for all the effort and friendliness shown by all the staff.

Second stay here which was complimentary due to bad experience previously. Didn't knowcwe were complimentary on arrival although I had stated this when booking and had sent voucher. Room horrible.Was suppose to be Premier but wasn't. Dirty and drab. Restaurant food was nice and service much better. on check.out was charged for dinner which was to be complimentary.. Never asked if we had nice stay etc On arrival home checked my bank statement online and had been charged £216. Called and was told thisxwas because we didn't show up. Really no words will never return. Such a nice place but badly managed

I can't review the Spa as I never even got in. Despite me being able to give the name of the receptionist I booked through I was told that the appointment obviously hadn't gone through the system. Hence, not treatments available. I was told they had a slot in 2.30 minutes time. I chose not to accept it and left.

Staff were amazing and so friendly! However hotel itself is tired. Our room (room 31) had a frayed bed divan, mildew/dirt on interior of window frame. Mildew in base of shower where siliconed. Musty smell from bathroom. No bar or extra's in room.

A one night stay overall sadly wasn't a great experience. Reception staff Nicky and Craig very helpful and professional in arranging our stay however the Exec room with a view of the Clyde didn't say that it also immediately overlooked the outside king sized hot tub. Dinner we thought would be a highlight but whilst the food was very good indeed, the bistro style restaurant was a let down feeling more like a cafe. In an adjacent part of the eating area were two large TV screens and a pool table ! We retired to our room which was clean, spacious, comfortable and quiet. Breakfast was a most disappointing buffet which we declined due primarily to the messy state of the self service area. The casual attitude of the serving staff was perhaps epitomised by the grubby food strewn floor and the adjacent tables simply left piled with breakfast left overs. We had cereal and coffee then left hungry. The bill DB&B was £250 which was reduced as a gesture from the original £285 because I complained about the hot tub. No doubt the hotel management and Best Western will respond with some standard wording but the simple truth is that this stay was not worth the money paid and was a low point of our 12 day tour of Scotland.

Our stay at the Gleddoch was wonderful, everything from checking-in to the use of the spa facilities. The room we were in was stunning and the bottle of fizz on arrival topped this off. We had an evening meal and breakfast in the hotel's restaurant and both were excellent. Followed by a few drinks in the Dram bar. I would definitely recommended the Gleddoch to anyone looking to relax and unwind, with stunning views. Overall our stay was great, the staff were very friendly and accommodating, especially Callum.

Writing this on behalf of my daughter and her boyfriend. We checked in for a one night stay on Monday 18th October. Room was £245 for one night. Upon check in we asked to book a table for dinner and were informed that "due to a function being on they did not have enough staff to cook for us" ( a direct quote). We were taken aback and asked about room service and were told "no you can't have room service as you didn't book". We then asked them what they suggested we do as we had been at work all day and were hungry. Their suggestion was that we order ourselves a take away!!!!!!!!!!!!! Utterly shocking. I am incredulous that staff think this is actually acceptable. Shocking.

We had a wonderful stay and would highly recommend this hotel for that get away from it all experience. Also excellent service and delicious food in restaurant. The Spa is exceptional and we especially love the outdoor Jacuzzi. Sumptuous Afternoon tea to finish.

The room was beautiful but was booked for three adults but only serviced for two people . We had to request extra towels, crockery , glass and toilet rolls on three occasions before they were brought to the suite. Bookings for the spa treatments were incorrect , despite me contacting the spa twice to confirm the bookings for each guest . The restaurant menu was very restricted .

We stayed just one night but managed to fit in a spa visit, evening meal and breakfast. Our bedroom was big and spacious, loved the toiletries! Service in the restaurant was excellent despite it being fairly busy and we really enjoyed the pool and spa facilities, which were safely managed given the covid situation. We particularly enjoyed the outdoor hotub with spectacular views- a great place to watch the sunrise before breakfast. Excellent, friendly and welcoming service from the hotel staff, we can't wait to return!

We have stayed here twice before and enjoyed our stay, however following this visit we won't be returning again! We stayed as part of a large group on Sunday night and returned for the final night of our driving tour on Wednesday night. Check in took an age, we waited for more than half an hour inside reception, others were not so lucky and queued outside in the rain! Previously we were checked in as a group and all had our keys in minutes. This time we were lucky enough to stay in the main house (previously we have been in the newer rooms which lack any character) The room was spacious and the bed was really comfortable with great pillows but our stay was spoiled by little niggles that could be easily sorted out with a little attention to detail. The sink didn't drain, the water pressure was so poor in the shower that it was difficult to get wet, we locked our valuables in the safe and it then beeped continuously with an error code and we couldn't get them out, there was only one hanger in the wardrobe, the fridge didn't work etc etc Nothing major but when you only have one night you want it to be a great experience. Service at the bar was so slow and they just couldn't cope with the volume of guests. We had dinner in a private function room on both nights and the food was fine for group catering, again service was slow due to lack of staff, but those who were serving were all friendly and helpful and we felt sorry for them! Following dinner last night we all adjourned to the bar at 10 pm ish and were told that they had no bar staff so would we please return to the function room lounge where they would open the bar. This didn't happen, we had one waiter trying to look after forty guests whilst running to and from the bar that we weren't allowed to go to! He did his best, but as you can imagine service was slow. This morning was the final straw, we waited 20 minutes to be seated for breakfast. Every unoccupied table hadn't been cleared and the restaurant manager was doing his best to clear them himself whilst dealing with many impatient guests. We were finally invited to sit at a table where we had to request cutlery and napkins etc We ordered tea, coffee and toast which didn't appear before we left. The buffet was empty, only one rasher of bacon, a spoonful of watery scrambled eggs, no juice and no staff to replenish anything. We did finally get some bacon before we gave up and left. Our friends witnessed a stand up row between some women arguing over who should be served first as they'd all been waiting so long. I feel sorry for the poor staff who were trying their best, if the Gleddoch doesn't employ some experienced staff soon I can't see it continuing as a business. We would look elsewhere if coming back to the area again.

Last min deal..lovely to only travel 40 mins but feel a million miles away. Beautiful location .Everything Good .rooms food .Staff Brillant .. Pool and steam rooms outdoor spa pool 10 out 10... Highly recommended for family s

Lovely rooms and fabulous outdoor spa and swimming pool. Staff friendly and helpful a d food good. Could not fault this hotel and cannot believe some of the reviews posted on here. Lovely location with beautiful views. We stayed 2 nights and dined in hotel both nights - service was good and food was nice

disappointing stay. booked for wedding anniversary and was really disappointed with the hotel although room was clean and good size. Food in restaurant was poor and small portion sizes to the extent that other diners ordered more chips after they had finished their meal as they were still hungry! Cold buffet breakfast with very limited choice.

The customer service was first rate. We had an issue with our room (noisy children next door!) and they were happy to offer us a new room. Throughout the hotel the staff were pleasant and helpful. The food was absolutely beautiful - real “savour every mouthful” stuff. We found the hotel and spa struck a good balance with the covid restrictions. They followed the government guidance but weren't too militant about it so we could still relax. The spa facilities are all open. There was a bit of confusion in an email I received saying the sauna was closed, but it's all definitely open. All round thoroughly relaxing experience and I would highly recommend this hotel!

Really enjoyed our experience at The Gleddoch! Food was unexpectedly wonderful. We eat out a lot and it surprised us as to how good it was. The outdoor jacuzzi is also wonderful. Great views. Had a relaxing super stay.

Had a lovely weekend at the hotel, room was lovely and clean, the view was nice from our room really enjoyed the spar outside jacuzzi topped it off ,staff was really friendly. Would come bk again …………..

Just back from a romantic night at Gleddoch. Not impressed at all. Our Classic room with "views of the grounds" didn't have a window. Instead had fully frosted glass patio doors which opened onto the car park. No "shower over bath" as promised either- just a large shower. Bouquet of flowers ordered for room were late. Booked into leisure facilities to find 10 kids having swimming lessons, they left and another 10 appeared. When we were timed to leave, there were no showers or changing cubicals available nor any available space due to kids and parents. All the staff we came across were actually lovely, dinner and service great. Visited check in desk 3 times within 30 mins of checkin- (keycard not working, flowers not there, querying wrong type of room). Our toilet seat was broken, sink tap wasn't secure and lock missing from toilet cubical. Not what we expect from a 4* Hotel.

Myself and a friend originally booked an over night here for 16th September 2021. I chose the option to pay in full at time of booking and entered my card details and was emailed a confirmation of this. 4 days before we were due to arrive I was called and told they had to cancel our stay as they had an “electrical fault” and they were cancelling guests for the whole week, which is interesting as when this was mentioned to other members of staff when we finally did arrive they didn't seem to recall any fault making me wonder if we had in-fact been double booked. We were able to move our visit to the following week, luckily we were off on annual leave anyway, as we were not offered a refund for them cancelling us, only a date change. When checking in the receptionist was not very friendly to be honest, and when we walked off to our room (the wrong way) she said nothing, even when we ended up back at reception lost, she just looked at us and offered no assistance whatsoever. We were charged a £50 refundable deposit for any damages which my friend paid on her debit card. Once we finally checked into our room we were pleased with it. It was clean, nicely decorated and had a lovely view. We had booked for dinner at 6.30pm (the only available slot left) but when we arrived in the restaurant the girl didn't seem to have any record of us and when asking our name and room number she could not find our booking anywhere. We were seated and ordered our food, we both had the ham starter and I then had a steak and my friend had a burger. I cannot fault the food, it was absolutely lovely and my steak was cooked to perfection. I did notice that all of the staff working in the restaurant were very young and there didn't seem to be anybody in charge, at times when the restaurant became busier some of them seemed a little bit “dear in the headlights” although I must comment that the girl serving us was very friendly and attentive. The hotel has a very bad wasp problem. They were lying dead everywhere, especially all over the floor and on the seating at reception. Unfortunately during dinner I was actually stung by a wasp on my leg, I understand this is totally out with the hotels control but when I told one of the young servers I had been stung and if they could get any wasp spray or something similar (as it was still flying around the table after stinging me, which made it hard to relax eating my food) she replied that she didn't think they had anything and she was terrified of wasps so could not assist. We were not offered to move table away from the wasp and I was not offered any vinegar or the likes for my sting, infact I wasn't even asked if I was okay. After dinner we moved to the small bar area next door and had a few drinks, the drinks were nice and they had a good selection. The bar was busy, but at around 10.00pm it was clear the staff just wanted to finish so they came round all the tables telling us that they had decided to call last orders. I would understand this if it was quiet, but there were still lots of people enjoying a drink and I thought it was a little early to close. Whilst walking back to the room after the bar we noticed numerous plates of half eaten food on the floor outside bedrooms, obviously from room service. This would be understandable for a short period of time but these same plates had been lying out for hours as they were there when we left for dinner. After dinner service the majority of the restaurant staff were all just sitting about together, perhaps they could have been collecting these dirty plates instead of leaving them out in the corridor all night, it's very unhygienic at the best of times, but during Covid times I fine it disgusting having to walk past plates of half eaten food on the way out and back to the room. We had a lovely time at the spa and both had a back massage, the staff were all lovely at the spa and I cannot fault them. We were lucky it was a sunny day we were there so we made use of the outdoor hot tub and enjoyed the beautiful views surrounding the hotel. The following morning when we went down for breakfast (which we had booked) again they could not find any record of us, our name or room. The girl asked if we had moved room, which we had not and we were then finally seated. 5 minutes after being seated we were approached again by the same girl asking our name and room number again. A further 5 minutes passed when we were approached again, this time by another member of staff asking us the same questions! It made it very difficult to relax as we felt like all eyes were on us and we were made to feel like we shouldn't be there! The breakfast food was very disappointing, it was a buffet style but the food was cold and the some of the trays were empty! When checking out, surprise surprise the young man on reception could not find us. He told us he could see we had paid before coming so there was no charge anyway and I explained to him if there was any problems or charges to phone me as we couldn't hang around any longer waiting for him to try and work out who we were. Around 5 hours later over £200, on top of the £50 dep was taken from my friends bank account (with no phone call or explanation) I tried calling reception right away but there was no answer. I have actually tried calling the hotel on a number of other occasions but it seems impossible to get anybody to answer the phone. I sent an email outlining all of my concerns which was ignored. 3 days later I sent another email and received a reply saying they would look into this matter, no apology. Another few days had past and yet again, I had not heard from them. I emailed again and received a voicemail from the hotel advising me that they could not find my original payment. I went on my online banking and checked back to a few months ago to when I had made the booking and they were right, the money had not been taken out of my account, even though I put all my card details in and received confirmation that I had paid! I understand that I should have noticed this error, but there's obviously been a fault on their booking system and I feel this issue should have been picked up well before our stay, and when it was noticed they should have called me to explain and not just take a large some of money out of my friends account with no explanation! I have also asked for an itemised receipt for exactly what we have been charged for on 4 occasions now and have been completely ignored, I wonder why? My guess is they still have no record of us and have just plucked a random number out of nowhere to charge us with. I shall continue to email in the hope I finally receive my itemised receipt and this issue can finally be solved, though I'm not holding out much hope. The communication between staff members at this establishment, and the communication between staff and guests is absolutely shocking! It's a real shame that there was so many issues during our stay as over all it was a nice hotel but there are far to many problems and I feel they need a member of staff who knows what they are doing and trained in good customer service to take over and give things a shake up. After reading other reviews I see that this doesn't seem to be an isolated incident and many guests have also had problems with very poor customer service. I also think for a hotel such as the gleddoch to cancel your booking at such short notice and not offer any compensation or any insensitives is a bit of a joke to be honest!

Came here for a few days golf at the end of September as part of a large group. The hotel is pleasant with nice facilities. The pool and spa were good. On checking in with luggage and golf clubs it emerged that the room was right at the other side of the hotel which is a long walk outside or up loads of stairs and through corridors. For a spa hotel that purports to be 4 star you perhaps would have expected help with the bags or a golf buggy to drive you round. We arrived early having flown from Bristol on a 6.30 flight and went to the golf side to prepare for our round. I asked if there was any breakfast or a snack we could purchase which there was not and also they were too busy to serve coffee. So we went out to play golf. The course is nicely laid out and has great views but the condition of the greens and tees is poor. The greens are heavily compacted and therefore are saturated and do not receive a ball. The room was nice but the room was not serviced, coffee etc. not replaced. The evening food was limited but generally quite nice. Limited veggie and gluten free options. The bar prices were really expensive. We were part of a group of 40 people and it was agreed by one staff member that due to the amount we were spending which was considerable, we could be treated as members and received a small discount. This decision was soon reversed by a manager! So overall the place could be very nice with a bit more customer focus and investment in the course maintenance but sadly it isn't somewhere that I would recommend. In some ways, given the way we were treated 2 out of 5 could be generous but it does have the potential to be very good if better managed and improved customer care.

My boyfriend had booked the Clyde suite for my birthday treat last Friday . I was so looking forward to staying in the special suite with the jacuzzi . We had stayed in the room last year at the same time and had a great stay . When we first arrived at the hotel we had afternoon tea , which was moved to the main restaurant but we had originally been told it was in the Camelia lounge . The Afternoon Tea was very nice and had a good selection of cakes and sandwiches . We also dined in the main restaurant for dinner later that evening and was happy with the food and drinks we ordered . Later on we thought we would make use of the jacuzzi in the room only to be very disappointed that the jets were not working in the jacuzzi . I feel that the Gleddoch has clearly misled their customers into advertising a Clyde suite with jacuzzi that clearly needs repaired . On leaving the Hotel after using the Spa for treatments we complained to one of your Reception staff to inform her that the jacuzzi in the room was not working properly and also that the water wasn't very warm . She replied by saying the button is on the wall , as she thought we were talking about the outside jacuzzi . She apologised for the inconvenience and did offer us some discount off the bill which we agreed too . Although we had a nice stay at the Gleddoch , I was clearly disappointed that the room was not up to full standard with the jacuzzi not working properly, especially when you pay for added extras for a special room . I hope you do get this repaired soon and also add that the electric blinds are still not working properly which we reported last year too . We will have to think twice about booking this room again .

First time at the gleddoch and will be my last. Went for my brother in laws wedding with my wife & my 9 week old baby. Arrived at reception and stood for what felt like an age waiting to receive my room key to discover our room was at the furthest away part of the hotel, up a hill with a cracked pavement proving difficult to push a buggy up and couldn't even walk on the road as golf buggies were travelling up and down at high speeds. Upon arrival we discovered there was no travel cot after requesting one weeks before our stay. Didn't have time to sort anything as we were part of the wedding party!!! All day - issues My wife couldn't find any baby changing facilities and no staff could help. We were eventually given a room bedside reception so my wife could breastfeed in peace and that seemed a hassle to them. After the ceremony we asked at reception about a change of room closer to the wedding with a travel cot, told no then by the time the wedding dinner had finished the wedding coordinator handed us a new room key. Eh!? Eventually got setup in our new room and never felt so knackered climbing the continuous stair cases with luggage, a baby and buggy!!! Get lifts!!! This venue does not cater for families with babies, the elderly with mobility issues or disabled people!!! No help whatsoever from staff (all young who don't have any people skills or manners and didn't seem to care) and no sign of management anywhere. One of the worst hotels I've stayed in and just thankful we didn't stay any longer!!!! A few weeks later my wife discovers the £50 damage deposit that shouldn't be taken from anyone's account unless there were damages, was charged to her credit card but had been credited to another guest's bill so had to sort that out. £50 discount!!! Absolute joke. Sort. It. Out.

Highly recommend all the staff where helpful from start to finish. The food was amazing and can't fault anything from hotel will definitely be return to this hotel the views are amazing. The outdoor heated pool is amazing

Wife took me here as a birthday over night stay. Hotel management is non existent.Poor Emily at reception is left to run around like a porter,hotel receptionist,acting manager and everything else involved in running a hotel business. A lady called Bernadette did call but again she was not a manager. We got moved room thanks to these 2 ladies taking in board our management is no where to be seen or heard from. This is a golf resort and purely aimed at golfers who get the run of the place.Overall staff in dining area and to an extent the spa and Emily at reception are very friendly and professional. The building is in a state of repair in most parts and is let down badly by lack of staff on hand. To expect a young lady to run a massive hotel and take on a handful of roles is a bit much to ask. I also witnessed 2 others complaining and again this poor lady Emily who was fantastic was left to deal with it all. It must be noted she was in again first thing in the morning after being into 11 the previous night. Owners are Best Western I believe and they should have a look at themselves. Typical big company establishment who unless the place is near closing will no doubt ignore any concerns expressed.I do not normally write reviews but after this visit I feel I had to.Lack of hotel staff for porters.maintance and overall let this place down badly. Yet look at golf end and they have Gardner's, shop staff ect. Roads in and out are nothing short of pathetic as you approach the hotel and restaurant.Be aware your car will take a pounding with potholes.Also signs everywhere telling you hotel do not take responsibility for damaged caused to your car.Maybe if they spent more money on staff instead of signs then it could be a more pleasant stay. Also make people aware you allow dogs to stay at hotel.I am an animal lover but want piece and quiet when I go aware overnight.Not a corridor full of barking dogs when they are left in the rooms for people going to dinner or the bar. Overall a very disappointed experience. Would never recommend this place. Overall an overpriced golf resort. No hotel staff to support or service customer.pity as surrounding scenery is lovely. Stay away you have been ripped off

Travelled over 400 miles to this venue having booked months in advance and they had taken £1290 for the booking, further funds for dinner reservation. We got there to find ourselves stood in reception with all booking reference details to find they'd booked our rooms out to a wedding party, purely because we were slightly later than our scheduled check in. After a lengthy stand off in the lobby the receptionist merely stated they couldn't do anything about it. It was a party of 10 we had reserved 9 rooms. We insisted we speak to a manager, he claimed it was a clerical error, confirmed our booking info was valid but again stated nothing they could do and told us to source a hotel else where… we then drove an hour to the next available hotel which happened to be extremely helpful (part of the Mercure group) and fitted us in. They then took a week to refund the £1290 +.

Stayed here to Destress and unwind for the night with my husband. Unfortunately ended up more stressed when I left. Booked an executive king room, the room was dirty, smashed window amongst other things

After being let down by a property owner I was to rent a weekend getaway from I booked rooms to accommodate 14 adults and a child. I was also able to book a private dining room for the family to celebrate my son's 30th birthday. Every member of staff that we interacted with were professional and helpful. Nothing was too much bother. The rooms were lovely, well decorated and clean. The menu was great and covered all tastes (they also catered for my great niece's allergies). I would like to thank George at reception for a smooth check in and to Lori who looked after us so we'll at the meal. We all had a fantastic time thank you.

After booking the spa online and spending £400 I got a phone call to say they were fully booked and couldn't accept my booking because their online system wasn't up to date... Piss poor customer service, if you advertise availability online and take money out of my bank account you should honour it.

Courtney gave me a massage - neck back and shoulders - and it was amazing. She did wonders. Great facilities too, would thoroughly recommend. Lovely grounds too. The waiting staff in the upstairs restaurant area might have been a bit more attentive however.

Lovely decor throughout. Clearly short staffed as all serving areas had considerable wait times. Executive room was awesome, the bed was bigger than the blue banana! Delighted the sauna and steam room were back open. Would love to stay longer than 75 mins.

This hotel needs to decide what it wants to be. It markets itself as an upmarket spa hotel but, unfortunately, this doesn't equate to reality. The public areas and spa changing, poolside etc are grubby and could do with a good clean. Breakfast was a huge disappointment - cooked items were cold two days on a row. The efficient and lovely new restaurant manager sorted us out with a freshly cooked breakfast on our second morning when we complained. Plenty of staff in the restaurant, who were all very pleasant but desperately needed strategic leadership and organisation. Service was slow, some people near us got the wrong orders or waited for ages for food. Shared utensils for picking cooked breakfast items - not the best idea given the current covid status in Scotland. Our room key card had to be reprogrammed every day - reception is miles away. A total pain in the backside. The hotel is a rabbit warren of corridors and stairs - there was no warning of this and no offer of someone pointing you in the right direction or offering to take your luggage. The outdoor pool was lovely - indoor facilities needed a good clean. Apart from the outdoor pool, I could've got a clean hotel and room for a third of the price in a Premier Inn. So disappointed as it wasn't cheap and we were really looking forward to a relaxing weekend away in lovely surroundings. This hotel would offer a much better experience for guests if the things mentioned above were addressed. None of it is big stuff, but all put together it leads to a disappointing experience. I would be happy to discuss further with management any of the points made. Scott the newly appointed restaurant manager was amazing. The man certainly has his work cut out for him. A disappointed guest.

The room was grubby and pretty basic. No aircon and extremely hot, got no sleep. The indoor pool was extremely dark and dingy. The changing areas are small and didn't feel clean. The outdoor pool was lovely and had exceptional views but it was smaller than the photos had made it look. The restaurant at night time served lovely food but it was expensive. Good alcohol options. Don't waste your time on breakfast. It's limited and poor quality. Overall, an extremely overpriced hotel. It does have potential as the location is great.

We decided to go to this hotel due to its proximity and for the views over the Clide. Its a golf club complex also, and its grounds are fabulous. Our first room was tired but James the hotel manager soon came to our rescue and found use a upgrade room still with the views over the river Clide. The morning sell service breakfast were a little hit and mis but I ordered the poached eggs from the kitchen and they were perfect. They were very short on staff and several younger staff needed more training, The food in the evening was some of the best hotel food I've tried, imaginative, tasty, well presented, and delicious. The kitchen never dropped its standards the full 6 days we were there. The common rooms in the hotel were delicate and beautifully decorated you felt really relaxed in these areas. The jacuzzi was super placed looking over the Clide and the pool was perfect. Thankyou to James the manager, George at reception Beverly in the restaurant.it made our annerversery very special.

Not a good experience from start to finish . When pulling up at hotel it looks very nice but that is where it flatters to deceive . At check in there is no information given regarding spa , bars or where to eat . Then there is the rabbit Warren of corridors to navigate to find your room . Once found u realise your car is now parked in wrong carpark miles away from room . Once you have car and belongings near to your room u find that there is no room service from bar so find yourself making the longtrip thru the corridors once again with a martini sloshing around in your hand . Never mind at least at dinner it will redeem itself but oh no . Your starter will arrive before your drinks and cutlery have and the butter for your bread is straight out the fridge harder than stone so unable to spread on bread . For main course avoid the steak as the stated rested for 50 day Aberdeen Angus tasted more like Argentinian donkey. For desert I had the selection of ice cream which was 3 kids scoops . Too finish night off the dram bar was closed after the bewildering walk thru rabbit Warren corridors do retired to bed before anything else could go wrong

We really enjoyed our stay here. The staff were very nice and friendly, good service. The room was comfortable and clean. The food was amazing, me and my partner were both really impressed by it. Dinner and breakfast were both really good. The only negative I have to say is our room must have been near somewhere people go to smoke because me and my partner could smell cannabis in the evening when we were trying to get to sleep which was really disappointing because everything else had been so nice. We were in room 36. It was also quite noisy banging at night when I was trying to sleep. However, my partner didn't notice so it couldn't of been that bad!

First time at the Gleddoch Hotel. In need of a bit TLC, rooms and decor is dated i.e. wallpaper in the room ripped at parts, cracked sink, broken shower tap, grout all chipped around tiles etc. Service in the restaurant was slow, had to ask several times before things were done i.e. had to ask for a spoon, had to ask twice for water and had to chase drinks up that had been sitting on the bar for ages. Charging to your room option clearly does not work as we had random people's stuff on our bill when checking out and so did the couple that also stayed the same dates. Sorry to say but it's not worth the money, I've paid a lot less for better! Pretty disappointed to be honest. However I must say the spa was nice, with the outdoor jacuzzi.

This was a perfect hotel to celebrate our anniversary and to relax! We had upgraded to a Four Poster room and it was beautifully decorated. We had lovely views from our windows. The restaurant generally provides good food.

We stayed at gleddoch for my partners special 40th birthday. On the lead up to our stay I called reception every single day for 7 days prior to make some special requests, not one answer from front of house or option to leave a voicemail. On arrival our room had no mini fridge and room was at best average for the price of £350 a night and shower was terrible. The pressure on the shower was dreadful it wasn't even an actual shower it was a hose attached to the bath taps which means you had to stand in bath to use so if you were over 5ft 6 then it was pointless trying to use shower , better off at the premier inn We were not granted spa access on arrival after being one of the reasons we selected this hotel because we didn't book. Surely being a hotel guest this is included. We booked spa treatments the following day two weeks prior to arrival and couldn't get two appointments together. We had dinner in the restaurant both ordered steak which was sent back twice as steak was uncooked twice over. At breakfast we waited half an hour for a cup of tea once seated and the breakfast buffet was not edible to say the least. Also we tried to request late check out well in advance to tie in with our ridiculous spa appointments two hours apart , firstly told we couldn't get one then it was £40 for a paltry 30mins !! Were also told that room service was not available due to covid which is ridiculous, considering all restrictions had been lifted. We've stayed in travel inns with better room facilities and customer service , for an apparent 4 star hotel spa the service and room standard was nothing short of disgraceful We had a horrible experience which ruined a special birthday celebration, that we made a complaint on check out and haven't even had as much as an email from them.

Gleddoch house hotel is our special place. I contacted the hotel as it was my partner's 30th birthday and they went above and beyond to make it special for her! That coupled with the outstanding facilities including the 20 man hottub with view of the castle, made the occasion one to remember. Can't thank the Gleddoch team enough x

Only got told on our journey up from the south, that we wouldn't be able to dine in the restaurant in the evening during our whole stay due to one of the chefs having Covid. So had to go out every evening and find somewhere to eat. When spoke to management regarding this inconvenience, they weren't at all bothered and just said we hadn't booked a dinner hotel package so it wasn't their problem basically. No fridge in room, and common areas could do with TLC but reception were always very accommodating when we needed anything. Beautiful location and great for exploring the surrounding areas. The hotel lacks strong management and some staff need to be more polite. Best point of the hotel is the rooftop hot tub, this is very special. Nice hotel but could be amazing with the right staff and leadership. Junior suite was nice and spacious even with 5 of us and was clean. We had a very hot week so the room got very warm but that wasn't anyone's fault.

Terrible from the very start. Booked an Executive Super King room on a Dinner, Bed and breakfast basis. Room was shabby at best with mould all over the bathroom grouting, wallpaper separating, a huge crack in the glass fronted dressing table, but worst of all the cleaning was shocking! The cleaner was across the hall doing another room when we entered so I asked her to come and sanitise the dressing table where there was dust all around the tea tray and loads of finger prints on the surfaces. Apart from the Covid extra sanitisation that should be going on, this was not what I expected in a 4* resort. Onto the Spa, works going on creating the decking area round the outdoor hot tub. This should have been explained on booking. Hammering, drilling, 3 loud blokes shouting etc. Ridiculous. Went to the toilet near the Vista restaurant- 2 maintenance guys were in there- NO SIGN ON THE DOOR TO WARN FEMALES- I had to aske them to leave before I could go to the toilet. How embarrassing! When I came out they were just stood right at the door waiting for me to leave. Evening meal was awful. The only choice we had was the Vista Restaurant as all other restaurants on the site were closed. Again, this should have been divulged on booking. We felt we were paying for the use of all facilities not just one restaurant! The menu had been reduced due to ‘2 chefs being off with Covid'. On the main website the menu is full of choice for a coeliac (Gluten Free) person like myself. On the reduced menu I had one choice out of 5 starters, 5 mains and 4 puddings. My choice was the main of chicken. When we asked for salt and pepper a few sachets were thrown on the table. The tables around us had lovely proper salt and pepper mills. Just terrible. We complained profusely about this and a lot more. We got a 50% refund and Paula (manager) has asked us to go back and sample what they should be offering. I have honestly never had such a bad experience- unfortunately this was a 21st wedding anniversary surprise from my hubby and he is gutted. He said it was between this and one other in this area, he felt because this was more to pay and had more facilities it would be a lovely way to celebrate. How wrong he was. AWFUL

SO THIS IS A LENGTHY ONE!!! To Whom This May Concern, I am the bride from the wedding held on 20/08/2021. I would like to take the opportunity to express some feedback from our event and stay. I have completed the feedback form although there wasn't space to give informal feedback. Our experience at the Gleddoch was exceptional, we choose the venue for our wedding based on the location. However the location now seems insignificant due to other outstanding factors. Firstly, I would like to make reference to the amazing staff, they are a credit to the venue and I hope they are well cared for. As THEY should be the main selling point for the hotel. From start to finish, I felt welcomed, special and taken care of. From the two male reception staff in the day and evening nothing was too much hassle. They went out of their way with their friendly chat, help locating additional rooms etc. They were both outstanding and put a smile on everyone's faces. There was a male waiter who served our Vista meal on 19/08/2021 and he made a point of making us feel special and he showed lots of interest in our wedding day. The bar staff for the wedding were friendly and attentive. Laura Cooke has been exception throughout the wedding planning process, she is responsive and attentive. On the day we really could not have done it without her, she went above and beyond. Examples of this would be decorating the wedding cake, decorating the tables, centre pieces, candy buffet. Collecting my belongings such as veil, speeches bouquets. On check out she helped with putting everything into the car. She really was exceptional. Finally I would like to say a massive thank you to James Anderson he stayed with us throughout the day and night. Every guest has expressed gratitude and positive feedback about his presence throughout the day. James was outstanding with myself especially when I was having a moment in the kids soft play. He totally grounded me and expressed that the hotel valued families and not to be concerned with the mess (balls everywhere from ball pool). We really couldn't be more grateful for his presence and he just made our day so special. The only critique from our stay would be the bedroom in the respect the shower head kept going to the left which made showering difficult and water kept going onto the floor. Also on the evening of 19/08/2021 we realised that the mini fridge was not working and a bad smelling was coming from it. There was no replacement available and this meant on the morning of the wedding no drinks could be refrigerated. However this did not deter from our wonderful stay.

Wonderful visit, kids and is really enjoyed it. Breakfast good, dinner was excellent and they would allow the dog to stay. ( cannot eat in restaurant though) great cocktail menu, lovely swimming, steam and sauna. Best part outside infinity pool with epic views. Great location would highly Recommend for a relaxing experience

The buildings appear to be well maintained and our junior suite was very comfortable with a good quality bed and mattress, the staff were polite when addressed but didn't really instigate any conversation, even to ask if your meal was nice. That's where the good points end. On the negative side, the serving staff at dinner and breakfast, although very young, appeared reasonably efficient but they definitely lacked leadership, there was no sign of any managers coordinating operations. The restaurant and bar were cold with doors and windows left open throughout, the advertised dram bar with the roaring fire was closed. Our evening meal which cost above average restaurant prices was very poor and well below average restaurant quality and the breakfast was the lowest point of all, we were kept waiting to be seated for around 10 minutes even though there were clear tables available, when we went to the hot self serve counter there were a number of dishes empty and the ones that we did were choose were cool and not very tasty, we ordered tea and toast when we were first seated but didn't receive this until we had finished our breakfast and that was only because we asked again for it. I certainly will not be rushing back to this hotel.

Planned a surprise birthday party for my wife and friends. The staff at the Hotel were excellent organised flowers and Champagne for the rooms and even played a part in the deception so that my wife was unaware of the surprise when all her friends appeared. Special thanks the Emily at reception for her assistance with everything. The hot tub was great and the food in the restaurant was excellent. Added to all this was the magnificent views and surrounding of the hotel. Could not have asked for a better venue or service, fantastic, congratulations to everyone at Gleddoch you are stars.

Minimal rating for this hotel is 1, unfortunately we cannot put ZERO Unless you are desperate to lose money and have very poor service and abrupt responses to your complaints, then do not go here. 1. Room door was open when we arrived - This occurred next day after our return from day out, so was open for long time, so our room had been left unsecured by the hotel cleaning staff. Room was left unsecured by the tea facility refreshers, but they did not clean the cups or refresh the room at all. 2. Room was not clean - Snot on wardrobe doors - Although informed of this location, after three cleans they still failed to clean off. Pictures taken as proof 3. Sink plugs not installed - Terrible smell from sink waste - Took 27 hours to get "two" but none fitted the sink. Gave up requesting so stuffed toilet paper in sink hole to stop smell 4. Stained bed sheets - Looked like blood 5. Very damaged walls and stained - Again looked like blood 6. No room telephone - Only way to book facilities was to use internal phone system. As the hotel room was located in old building, we were furthest away and there was no lift to other floors, all there was were stairs, stairs, stairs. 7. Tried calling on hotel main line and after being cut off three times and 14 minutes later they answered the call and said they were too busy to answer 8.No hotel brochures in room to advise of hotel facilities. There was an item on the TV but it took forever to download any information. If you had an hour to waste then you may have got the information. 9. Badly stained and damaged carpets, room not been upgraded in very long time 10. Poor maintenance to room, toilet seat was not correct for toilet pan - too small and again blood stained. 11. Although hotel still under covid regulations, there was no cleanliness in the hotel to prove otherwise 12. No privacy in room as windows only had main curtains, not lace netting. So as we were overlooked by rooms higher up we had to keep room curtains closed for basic privacy. This was not good in rooms that do not have air conditioning or fans to circulate air. We did request a fan but never received. 13. Although there were two wedding receptions at the hotel over the weekend, the bar ran out of gas on Friday and beer on Friday night limiting beverage choices for the whole weekend. Poor planning on managers of facilities. 14. No shelves in showers to put shampoos 15. USB ports did not work 16. WiFi very poor and inefficient, ended up using own 4G service for mobile facilities 17. It took 27 hours for the senior manager to make an appearance with excuses that he did not know we had wanted to speak to him. Again, duty manager on arrival failed in his duties. 18. Room door key had to be reset every day which was not pleasant as the room was the furthest away from reception and as no lift, the were was lots of walking up and down stairs to get key reset. 19. Witnessed friend order a round of drinks and requested to pay cash as issue with hotel over billing - he never received the bill after several requests and then at end was advised bill had been paid. So someone else had the costs put on to their hotel room. 20. Over charging was so open for the staff. Everyone got overcharged. I should have received a £346 refund, but was told it was £54. After three attempts for the reception staff to get correct, I calculated for them until we all agreed what the bill should have been, £346. The wedding couple who put a lot of money to the hotel by arranging the wedding venue also got over charged by £180. I was at reception when overhearing a rude female receptionist inform an angry customer on the phone that their refund was being processed, but the rudeness to the customer on the phone was disgusting, No compassion was made. Hence why I checked my bill before leaving. 21. Another visitor to the hotel had their room double booked and had to wait 24 hours to get the room they purchased. Again reception staff did not have any compassion as if it was normal par. 22. Many visitors had to get keys reset as not processed correctly at time of arrival. 23. Bar services was poor, if you went to the bar to order round of drinks, you could not wait for to take yourself. Everything had to be via waiter service. This could take up to 50 minutes to receive and sometimes if they did not get the full round on a tray, we had to re inform them that they had not completed their delivery only to wait another 20 minutes. Very poor service. Overall, Duty manager was rude on arrival, did not inform senior manager that we had requested to see him and although we advised them not to inform the wedding couple of our issues, he sent an email to them advising of our serious issues, which put a bad feeling on the wedding couples weekend after spending so much money on making it good. We saw many visitors requesting refunds due to overcharging, service was poor and would honestly say that this is the worst service I have ever received from any establishment never mind this place. How it gets its stars is amazing, certainly some back handers going on to receive these stars. I will certainly never be treading onto the grounds of this hotel again as the facilities was not there as promised and the standard of service was more than poor. THE ONLY WAY THEY SURVIVE IS BY OVERCHARGING, SO ENSURE YOU CHECK YOUR FINAL BILL BEFORE LEAVING AS THE STAFF CANNOT ADD UP CORRECTLY. You have been warned.

Great location and facilities but let down by appalling breakfast and staff did not acknowledge our complaint and gave no explanation or apology. Poor quality and selection of food which was cold. No milk given with coffee which was weak and bitter tasting. Not enough plates. There was nothing good about the breakfast!

We visited the hotel for our 5 year wedding anniversary. We paid over £200 for the room, quite an expense for us, but as a special celebratory treat. On arrival, the corridors to our room took us by surprise a bit. There didn't appear to be lifts, but narrow corridors which felt like fire escape corridors, with doors open to piles of laundry, and lots of cleaners in the halls. Not the best welcome. Our room however was nice, if not exactly executive level feeling, and they left some anniversary treats for us. The dram gin and whiskey bar was closed during our stay which was disappointing, and the other bar attached to the restaurant didn't have as much of a bar feeling, but the cocktails were nice. The dinner itself was lovely and the staff great. I did spot a few people who ordered the burger who left quite a lot of it and it didn't look great, so I'd avoid that! During Covid times understandably, you had to book the pool in advance and were given a 1.5 hour slot. We were initially advised since we didn't want a crack of dawn breakfast that we wouldn't be able to use the pool in the morning as checkout was 11am, but when I called up again I was offered the 11am pool slot. The pool itself was quite average, but the outdoor jacuzzi and hotbeds were nice. The most disappointing part of our visit was definitely the breakfast, which was a buffet. We went down at 10am, an hour before breakfast stopped, and there was 1 tiny pastry left. The cooked breakfast ingredients were average, but honestly I've had better at a premier inn. The eggs looked pretty awful and the sausages were quite tough. A bunch of people came down at 10.30 to literally no food left, and were hanging around for ages until something came out. I wouldn't have been as bothered by the breakfast if we hadn't paid so much for our stay. Overall the rooms, staff, dinner and jacuzzi were good, the rest quite average, but we still had a nice stay.

Lovely relaxing stay for my Mums 50th birthday. Check in was very quick and easy, rooms were clean and spacious, can't fault the staff who were all friendly and attentive. Dinner was delicious and great selection for breakfast too. Can't wait to visit again!

Had an overnight stay with my family to celebrate my 50th birthday, 10 of us in total. Staff were fantastic, friendly and courteous. Food and cocktails were great and would highly recommend this place

I'm not the type to write bad reviews but the service here was at a low standard considering the price of the rooms. The room has nice decor and is a nice size but there were multiple blood stains on a bed sheet and a broken shelf in the bathroom. The food was decent in the vista bar but service was really slow and the waitress clearly didn't know the meals as a part of my starter arrived 5 minutes before the rest of it and was given to another person in my family. When we were directed to go to the bar to pay, the man there didn't know the bill and overcharged us by £70 which happened again at breakfast when we were given a more expensive bill. Another problem was the lack of cleaning the rooms durning our three night stay. After the first night, we expected the rooms to be cleaned and when I realised they weren't I called reception to no answer a few times. I was then told it was because of covid and was promised that the rooms would be cleaned the next day. We returned back to the hotel the next day to find unclean rooms yet again. I again called the desk and after a few unanswered calls, they finally promised to at least give us new towels, but after waiting for hours no one turned up. This was really disappointing as by this point there had been dirty cups and the bins hadn't been emptied in three days, but i have since been given a partial refund because of this. The grounds are beautiful and the hotel itself is too but it's a shame to see it brought down by inattentive and clearly unexperienced staff and horrible service.

Hotel has a beautiful exterior and beautiful views of Dumbarton castle. Short drive to Greenock. Comfortable beds. Swimming pool, steam/sauna and outside pool very beautiful. 30 minute drive to Loch Lomond/ Balloch

Set in stunning grounds with lovely views. Room was good with comfortable beds. Breakfast was Buffet and was average. Lovely Spa with comfortable seats outside. Excellent back massage. Only so many people allowed so was given slot morning and afternoon.

On approach to this hotel, it is set in a stunning environment. Great for weddings. And the check in was swift and professional. The staff are very polite and approachable. The room was lovely with great facilities. And the breakfast buffet style is right up our street as we don't like being pestered. (very millennial) they had a lovely selection. Tea and coffee with toast were also brought to the table. Loved the male member of staff who was on the bar, worked like a trojan horse and was so polite considering he must have been under masses amounts of stress due to a lack of staffing which was clear to see. The spa was first class - amazing facilities and absolutely spotless with an outstanding view. We are spa advocates and have been to award winning facilities and the spa was up there with some of the best I have been to in a hotel. Areas for improvement - I must stress that all our issues were dealt with very professionally and very promptly. The steak - too fatty and not good quality. The sauce was watery and disappointing. There was also a lack of vegetables/salad which was needed to lift the dish. Please invest in better produce! We were refunded for the meal and also given a complimentary drink on the house from the management. We were very impressed with how this was handled. They had a wedding on that day and a significant number of chefs off sick so we completely understand the circumstances. The key cards - just were not working. Again, all replaced on the 4 or 5 times this happened. Overworked hospitality staff - I understand that there were some absences but at this time I saw a lot of younger staff who were trying really hard to work in difficult circumstances with no experienced staff assisting. This isn't fair and must be addressed and those staff be praised. You will end up losing valuable staff. Overall, fabulous place and will be returning in the future. Definitely need a car to go anywhere though!

A very mediocre, overpriced stay in the junior suite GOOD: Grounds and views View from room Elemis products Staff were friendly and helpful DISAPPOINTING: Dusty, grubby room, stained throw (unpleasant in general but shocking during a pandemic) Chipped/damaged furniture No mirror near a plug in the room Sugar sachets for tea and coffee had clearly been wet at some point before our stay and not replaced No air con - given the hot weather the windows were open which let midges in Premium price but completely lacking attention to detail and no touches to make the price feel worthwhile. Breakfast not included. A big room does not equal a wonderful experience. You can tell it would have been lovely when all new but unfortunately a bit tired now. Would not recommend, certainly would not recommend ‘upgrading' to the suite.

There isn't much to fault about the property itself it's more the service you receive. We arrived early to be barely greeted at reception, I then prompted where to go for lunch as I knew our room wouldn't the ready & was literally point in the direction to go. The place seems very understaffed and most are very unapproachable. We had two staff members who were friendly within the whole time of our stay. We couldn't book into dinner until 8.45pm, after our main course the plates stayed on our table for about 40 mins having to ask ourselves for service at the table between each course. We booked breakfast for 9.30am arrived a little later in the same door we went in for dinner. The young man didn't greet us with good morning or even a hello just persistent on asking which door we entered the room from and pointed to the queue. I explained we booked and we were running late, again the waiter continued to moan about the door we entered and to get into line for breakfast. We know covid has changed things but communication needs to be better and it really is letting such a nice hotel down. We ended up just leaving from breakfast knowing how long and how the service would be. Our room was Lovley, clean etc with great facilities just wish we had a better fan but Scotland isn't used of the great weather in the hotels defence. But overall was slightly disappointed considering the prices.

Oh my… where to start. I don't know if it is the norm for this hotel or if it's to be blamed on the pandemic but there were a lot of issues. Such a shame because the grounds are gorgeous & it has such potential. Check in was a 15-20 minute wait in a queue. No information whatsoever on the hotel given - just left to figure it all out for yourself. If you're in rooms 1-34 then drive round to the top car park as it's a massive trek through the hotel from reception. We booked using a MyHotelBreak voucher & I had booked a classic family twin which stated on the website that there were two double beds, we were given what the hotel calls an executive twin room with two single beds in it…. not so sure about the executive title… tired in places, very dusty, stained towel, marked bedsheets, stained curtains & the t&c's hadn't been replaced - really not what you want during a global pandemic & really disappointed in the room - and the piece de resistance was the dressing tables glass top was all smashed - cannot believe it was left like that for people to come into. Cut my finger on it - no answer on the phone for reception so went down - great compensation was given for this but we'd rather it hadn't been the case in the first place. The window in the room was also broken & never fixed & we didn't have the Prosecco and chocolates we were supposed to have on arrival in the room with the voucher we'd booked. Very poor start. Eventually after asking for it about 4 times we got the Prosecco on day two. The room was also extremely hot - with one window that didn't open & a fan that was useless. There's also an emergency light you can't put off at the door which is quite annoying at night. The outside spa pool was lovely - glorious to sit out in the jacuzzi in the sunshine, the inside pool was a bit dark but we just had a quick dip to cool off. Sauna and steam room were closed. The spa treatments were fab & the girls and guy in the spa were all so lovely. The restaurant had posted its new menu 2 days before we arrived - a 3-course market menu for those on dbb & an a la carte. When we got down for dinner it was only the a la carte that was available & you were allowed £30. The menu wasn't really to our taste, we later found out (once we had eaten) that fish and chips and a burger were also an option not printed on the menu & there were sides available too but they weren't printed anywhere…. We got them on the second night and they were lovely. The desserts were good & the cocktails were lovely! The guy from the dram bar was up working there & so was the maintenance man…so short of staff I guess? Disappointing that the dram bar was shut as well with no notice - I had booked a table for Monday night - absolutely no correspondence to say it was closed - bit of a joke. We had also booked afternoon tea which was supposed to be in the camillia lounge - again absolutely no correspondence & we went to the lounge & were told to go back to the vista restaurant because it was shut. Really disappointing. Afternoon tea was nice but defo not worth £60. Breakfast was chaos. Complete opposite of a nice relaxing breakfast. Dirty tables everywhere & a massive queue to stand and wait in for a table and then for the buffet. Food was cold, asked for a fried egg which came about 20 minutes later, juices were empty… again understaffed or underprepared? Such a shame. Would I return… ermm it's a hard one. I would definitely go for a spa day as the spa and the spa staff are a credit to the hotel. I wouldn't go back based on the room we had being dirty and tired. I would return based on the food but after this pandemic is out of the way & there aren't such big menu and staffing issues. If it was cheap enough then i probably would return for an overnight but it is an expensive hotel to book so doubt I will. All in all, after a very tough year & time prior to visiting I've left disappointed.

A ‘hostel' on the hill with water filled hole near Greenock. Hitting a ball about with a stick ( and I have enjoyed playing golf ) for many yards, does nevertheless pay the bills here, with intermittent wedding-bash ‘affairs' perhaps. An otherwise stable block building for those who turn the wheel of a clean Range Rover with little change for the ‘leccy or sugar.

The hotel is in a fantastic setting. We arrived for a one night anniversary break on a beautiful sunny day. We had booked the pool before arriving and also enjoyed the outside jacuzzi. However the steam room and sauna were closed. We opted not to eat in the hotel as we didn't fancy the menu, opting to eat at Coast instead which is about a mile away. We decided to walk there from the hotel though you have to walk down pavementless roads. The hotel pro-golfer was very kind and stopped at the end of the hotel drive to give us a lift down. Many thanks Tom. We had a drink in the hotel bar before and after going to Coast. Service was fine though the receipt never showed the drinks breakdown - just a total. Not the cheapest. I booked the gym for the morning and I was the only one there the whole time. The hotel room was fine and spacious. The bed was huge. There was a strange kettle whistling noise emitted every time you flushed the toilet. I think we would definitely recommend it and would maybe consider going back to it. .

So let's start with the positives, and there are several. Clean, good size rooms, excellent and challenging golf (hire a buggy!), lovely pool and spa, location fantastic with excellent views over Dumbarton Castle and Renfrewshire. The bar staff are excellent, one in particular who makes fab cocktails. I've read a lot of the reviews who say that the service is poor... yes, in parts it is, but I do think that the staff are basically overworked, untrained and probably doing their best. So - for a 60th Birthday treat, we booked in here for 3 nights. We booked the restaurant for breakfast and evening meal; being a Golf and Spa resort, I had figured the food would be decent. The Vista restaurant has terrific views and is billed as fine dining. It absolutely is not. The only "fine dining" thing about it is the price they try and charge. On arrival we were shown to our table, which had a weird plant in dirty water as a centrepiece. Every table had a different plant, also in dirty water. There was no wine list. The menu was a wonkily photocopied sheet of A4. It was so noisy I could barely hear my wife speak across the table. Staff were rushing around, the manager was serving, disinfecting tables and generally trying to be everywhere. Stuff was being dropped. It was like Fawlty Towers. We felt a great deal of sympathy for the manager at how understaffed the hotel was. The place had the feel of a school canteen. Our waitress was very pleasant, but young and clearly untrained. Silly things like bringing the water glasses with her fingers inside the glass and just leaving them on the table in a stack. I had to go through the wine on an iPad 4 at a time. In the end, I decided on a glass of Argentinian Malbec to have with the 10 oz (medium, please) Sirloin steak main course costing £32 (Sirloin? Fine dining? Really?). My wife ordered a pan fried Trout fillet. We had to ask for our other drinks - a cocktail and a G&T - twice as there was a bit of a delay. Starters arrived and were acceptable, in fact mine was a Pork cheek and was very nice. There was a long wait for the main course and our server came to apologise; she said there was a bit of a mix up but she had chased it up. I asked again for the wine. After a few more minutes the main courses arrived. I was offered ketchup to go ioth the fries, but they had run out. My wife's trout was so overcooked it was bone dry and hard. My medium sirloin was cremated; tough, flavourless and not in any way tender. Both dishes were sent back. We were offered replacements but by this time it was too late to eat for us, we'd waited so long for the main course. We asked for the main courses to be taken off the bill but were still hungry, so had cheese boards. Just after my cheese board arrived, so did my wine. Around us, there were also tables sending their food back or complaining. We felt sorry for our server, but with our two meals both being sent back, surely the manager/Maitre 'D would be over for a word? An apology? Not so; he never came over once. In fact, the burden of everything was put on our server's shoulders. We left the restaurant and saw the manager on the stairs. My wife said that it was poor, even though we could see they were understaffed. "We're not" he interrupted, "We're just very busy". In which case we said that it wasn't good enough, he simply said, quite curtly, "Well I'm very sorry" and just headed off up the stairs. "Clearly not" said my wife. "No, I am" was his response and again he headed off. No offer to speak to us later, no mention of anything to try and make it better. In the hospitality industry, that is so incredibly rude. You cannot talk to your disgruntled customers like that. This was so "Chalk and Cheese" from the rest of the hotel that I went to the front desk to ask if it was part of the hotel or franchised. No, it was part of the hotel. Is the restaurant manager also the hotel manager? "Oooh, tough question, he is permanently stationed upstairs in the restaurant but yes, I guess he is the hotel manager too. This manager must either be a control freak or is being unfairly put upon by the owners. There is no way that laying and disinfecting tables will be in his job description, yet that is what he was doing and he said they were not understaffed. He should be overseeing, making sure there are no problems and putting things right when they go wrong. So, we cancelled all our forward bookings and have instead eaten in a restaurant close by called "Coast". Absolutely first class. We have had all our meals there. It's a shame, because due to the manager's rudeness, I now won't recommend or come back. But if you do stay here, my advice is don't eat here. And hire a buggy if you play golf. The course is wonderful, but brutal.

Where to begin with service at gleddoch? I booked two rooms at £200 each and called prior to arriving at the hotel as we were bringing a dog and was told that there was no space for us to have dinner at the hotel. I was also told that because it was after 5pm there is no way I could get my money back. Given that gleddoch is quite out of the way there was no point in us going at all if we couldn't have dinner. The staff were extremely unhelpful at first we were told they could fit us in for dinner and then told no actually we couldn't and the woman was very cheeky on the phone. Given that I had spent £400 on rooms I would have expected the staff could have tried to accommodate on some way but they did not care at all. I was also told the the person who deals with bookings was gone for the night so I would have to call back. Eventually we were allowed to keep to booking but change to a different date (which we were grateful for). This date was then changed a couple of times by us (in good time) because at first we were given a random date. Each time we had to contact the hotel the staff act as if everything is a hassle for them and getting through in the phone is almost impossible. Me and my partner were both waiting on the phone for over 15 mins and eventually got an answer. Adding to this we were told more than once we would get a call back and a follow up email about the whole situation and never heard anything. When we eventually did get to come and stay the woman on reception was far from welcoming and actually looked grumpy if anything. Again it is as if everything is a hassle for the staff. When we went to dinner we walked into the restaurant and the staff didn't even acknowledge that we were standing there and actually walked straight past us. instead of showing us where the table was then one girl pointed briefly to the bottom of the room and told us to go there instead of just showing us to the table. The dining room was absolutely freezing and the windows were open and some kind of air con on. I asked the waiter if we could maybe close the windows as it was so cold and we have a baby. he said he would get someone to close them. Half an hour later they were still open and we had to ask again to have the windows closed to which they did. We were not the only table complaining about how cold it was there was at least two other tables with the same complaint. Regardless of this the staff made no effort to switch off the air con or close the door where a draft was coming from. Next we needed a top up of hot water to heat a babies bottle. So I went to the bar to ask and was ignored. When I did ask for it I was abruptly told he would bring it over. 10 minutes later and there was still no sign of them bringing it, and we had to ask again. By this time we had to give my baby the milk at room temp because she was crying. Then it came to dessert and I found a piece of blue kitchen roll in my ice cream after I had ate most of it which is obviously off putting. To top off the whole stay when we checking out at 10am we asked if breakfast was still available. The woman at reception said it would depend on what tables were left at restaurant and we should ask there. Went to restaurant and was told breakfast was finished so we asked would it be possible just to have a cup of coffee. The girl was difficult about it and said she needs to ask the kitchen if that would be possible. At this point we had paid £700 in total for this stay and dinner and it was such a trouble for the staff to accommodate a simple cup of coffee. Gleddoch hotel itself is beautiful and in a lovely location it's such a shame that the staff and service let this place down. We have stayed here once before this and cannot remember having as many issues as this but it is certainly not worth the money at all. For £200 a night there are far better places out there to stay and it really ruins your night when you have to keep chasing staff for their incompetence.

We stayed here after getting a voucher for Xmas for B&B in an executive room. We arrived at 2pm & were told our room was ready which was great as check in was officially 3pm. We were given our key and found our room. A big bag of rubbish was sitting outside it and dirty glasses on the windowsill opposite it as well. Not a great impression. Our room seemed fine although I was unsure what made it an executive room given they're supposed to be bigger and have views of River Clyde or Golf Course. I opened 1 of the drawers only to find the previous occupants dirty underwear and clothes. Informed reception who said they would get it “taken care of.” I said given the current COVID situation it left me doubting how thoroughly they were cleaning/checking rooms and I'd prefer to be moved. We were then promptly moved to what I assume was an executive room (which we should've always had) which was a great size, clean however no views of Clyde or golf course but not a huge issue. We then went to the Dram Bar for a drink and were served by a very pleasant bar man. When we returned to the room a few hours later a bottle of Prosecco had been left which we appreciated. Dinner was booked for 7pm. Small menu with limited choice but we enjoyed what we had and the service was good. We then moved through to the bar area for another drink. The restaurant does lack a bit of atmosphere although it has superb views. Breakfast in morning was good. Plentiful buffet. However I'm Vegetarian so asked if it was possible to order a veggie option. I'm still waiting to be told if they do as the waitress said she didn't know but would find out. She never came back. I do think she was new but still not ideal. I didn't chase up as just made do with the veggie items in buffet which were fine and didn't want to keep waiting. We used the pool which was clean as were showers, changing areas. No issues there. Spa was fully booked so we couldn't book treatments. Too many people using the outside jacuzzi though. No staff present to watch this. The hotel and grounds are lovely and well kept. Reception staff were helpful and pleasant however only 1 on so there were queues at check in and out. All in all we would go back if we got a deal again, not sure I would pay full price. Some cleaning/service issues but they were mostly resolved promptly.

A beautiful hotel set on a golf course. Fabulous room! Fantastic room service! Our welcoming chocolates were appreciated as it was part of our honeymoon! A better check in process would have been better though, to give us l the information we needed.

Incompetence from the moment we arrived. When we booked in May there was an issue with the booking, I had to call twice to change it to what we wanted and sort out the prices. When we arrived we overpaid because the original booking error was not sorted and we didn't realise until I'd paid. We were overcharged for a room we did not want. They also took a £50 a night deposit for room charges which we were not informed about. The staff embarrassed and humiliated us on our first night when they called the police concerned we had been drink driving. Not only had this not been the case and we passed the breathalyser test, the hotel staff 1) did not come to speak to us to raise their concerns first, 2) did not explain why they had done this 3) did not apologise at any point during the rest of our stay for doing this behind our back. Even the police apologised to us us having being called when we were clearly not intoxicated! This made us feel completely stupid and humiliated and 100% unwelcome. I've never been more embarrassed in my life! Breakfast was cancelled because of the chef having covid/having to isolate. We weren't informed of the hotel plans to leave us a breakfast bag in the mornings outside our door so we went and bought our own. Then to our surprise, the most pathetic breakfast bag was left outside of our door for 2 mornings. They did not equate to the value we had originally paid for breakfast (£10 per person per morning). The croissants were hard and had finger marks in them where they had been handled. We asked to have our breakfast bits stored in the kitchen fridge as there was no fridge in the room and when they were returned to us they had spoiled because the milk had been spilt in the bag. Although the cost of the breakfast was refunded to us it was a stressful experience and could have been handled better. Two members of staff were, however really lovely- Derek in the spa and callum. Callum brought us an ice bucket and went out of his way to get us plates and cutlery and was really pleasant to us. Its such a shame, this hotel is beautiful, wonderful roof top hot tub, stunning views and in a great location. Even our room was gorgeous and the bed was so comfy! We were so looking forward to this little break away- our first since covid! But most of the staff were incompetent and the events that unfolded made us feel humiliated and unwelcome. I will not be staying here again and I would think twice about booking with BW again.

Booked this golf and spa break For 9 of us for my fathers 70th. First issue was how difficult it was to get replies to emails months and weeks before our stay and I tried to call numerous times and never got an answer….finally got to Make some plans but this was the first case of bad customer service. We were told we could not check in early unless we paid for 1 room at a charge of £10 per hour before the check in time of 3pm. Arrived at 12pm and half the group went to play golf and other half sat in the 19th bar waiting to be able to check in. Golf was called off after 3 holes due to lightning storms so we went back to the 19th for drinks. Used the tablet to order drinks that didn't seem to work very well and the staff kept coming over and messing with them making us very confused what our bill was! We then decided we were leaving to try and check in and a staff member came over and did something to the tablet and said sorry we have had issues with lots of people not getting right drinks charged you them and that it was all messed up…I asked for more info to which the girl just flat out ignored me then another came over with a note pad and bluntly asked what rooms we were in, explained we did not know due to not being allowed to check in…she asked for my name…I gave it and then explained that there were 4 rooms with my same surname and one with another couple of our group and she said I'll split the bill between the 5 rooms…I asked what the bill was and what the issue was her colleague had mentioned and she was again rude and said she will sort it and not to worry! We then went to check in and for all of us combined it took almost 2 hours….no apologies given by reception and their attitude was horrible and when I was asked if I had checked in online and I said I wasn't given the option as I did not receive an email…she said well it's not my fault as the email is sent automatically….I mentioned about the bar and asked what the confusion was and she said how am I supposed to know….by this point I was very annoyed and just wanted to check into my room. We got checked in and my room had no phone, tv remote and only one robe, shower door was broken and toilet roll holder was snapped off. We were advised food is off due to covid outbreak in the kitchen so we could order take out and eat in the hotel if we liked. We got sorted and went to try and find out where we could go as there were 9 of us…asked reception who stated we could only book a room for 2 hours…which is not ideal. Asked if they could provide takeaway menus as they had previously said they would and this was ignored! We then got a call saying we could get a room for 4 hours in the 19th hole bar due to size of our group. We met up there and finally received some good customer service, Sheridan put us in a side room with a balcony and a couple of tables and stated we could have the room until 10.15pm and explained the safety measures etc and how To order drinks and she was wonderful and at least made our first day qnd night not a total disaster. Next morning we obviously couldn't have breakfast so a continental breakfast was provided which wasn't great but it was complimentary so. Played golf and again rained off after 11 holes. Spa staff were helpful with arranging and rearranging times due to golf etc that day and spa facilities were amazing. Went to ask about any drink charges from the previous day and all of the drinks had been put on one room and not split as we had been told, on the breakdown of the bill was an amount of £68 that was not broken down…I asked about this and again was met with an abrasive attitude…I explained what had happened and calmly explained the debacle and that the drinks on the bill were right but the £68 was not ours and she said it had been added manually and I asked if she could look into it as it wasn't ours. We ended up leaving the hotel That night for food as we were annoyed with everything and needed to get away for some nice food. Next morning we came to check out and explained again we would not be happy paying this additional £68 that appeared to be some other people's bill…reception did remove this amount. We were told that we would be refunded £10 per person each day for breakfast we didn't receive….the breakfast amount on the hotels site is more than this per person but by this point I was exhausted and just wanted to leave gleddoch so just shut up and left. Overall extremely disappointed as we booked this a good few months ago and tried to make as many arrangements as possible before our stay and this proved ridiculously hard and upon arriving the customer service was generally terrible and all of the issues could have been resolve with some simple organisation and manners! Good points: golf course and spa and Sheridan being only helpful person in the place! Bad points: everything else especially the customer service and the attempts to try and squeeze as much money out of us as possible!!! So disappointed and won't be returning to gleddoch again except maybe for a game of golf. My dads 70th was ruined due to our experience. I hope this feedback is taken on board as 95% of what went wrong could have been avoided

The hotel is under staffed. Lack of communication between personnel. Staff forgets about bringing drinks and food to the table and they're not trained to make cocktails. Disappointing breakfast, extra charges and little portions. Emergency lights make the room too bright at night. Clock in the spa area not working, which doesn't make it easy if hourly slots have to be booked. Kids being noisy, running around and disturbing at the spa area, which should only be permitted for adults. Music at the massage room far too loud. Room wasn't cleaned after previous guests at the check in, had to report it and wait extra time. Bar doesn't serve snacks, as well as room service isn't available and no information was passed about it before stay. Only four hangers in the wardrobe, for two people. Requested a late check in and cleaning staff wasn't informed about it and entered the room twice. Dinner was added to the total bill even so the voucher number was provided to the staff before then. Extra charge added onto the bill which wasn't ours.

Arrived excited for our stay. Where told apon arrival that the restaurant was now closed due to covid and that somebody did try to contact me but I'd given an incorrect phone number. This isn't true as only 15 mins later somebody did phone to tell me. Room was shabby, dirty base of bed, dirty arms of chairs. Ripped wallpaper, large run on carpet. Dirty wires. Broken lamp. WiFi is 0 to non existent. Was only refunded £10 for the breakfast. Was given a sheet of local restaurants as we could not eat on site which we had to fork out a taxi for. Couldn't get a place in the spa either.

We have stayed at this hotel twice now, September 2020 and June 2021. The hotel looks great, the experience is average. Each stay coincided with a significant birthday first for my husband and then for myself. I arranged in advance for there to be a bottle of bubbly, chocolates and balloon(s) in the room as a little surprise. We arrived and nothing. I obviously raised this with them and said they would sort it, they managed to plonk 4 chocolates on a plate, write happy birthday and send it up eventually with a bottle whilst frantically trying to locate a place who could supply the decorations- I cancelled it as the little “surprise” was a little flat by then. Fast forward to June and a similar experience husband arranged for chocolates in the room…when we arrived - nothing. After raising this again (as we had paid for them) eight chocolates on a plain dinner plate (obviously chief decorator was on a break) were brought up. These couple of things may seen petty but it represents the very average service of the hotel - the staff lovely and polite but you can't help get the feeling that it's either A. Like the first time they've had guests or B. Average service is good enough. Don't be fooled by the “business casual” dress code for the restaurant - trainers, sports t shirts were scattered everywhere - the food is ok but the restaurant lacks atmosphere and for the prices they charge you would expect something more. We paid for a suite which was ok - they really should try and maximise the wonderful views around them as our suite was facing a mound and couldn't see anything. The room was clean but tired. I tried for over a week and a half to contact the spa to book in for treatments, “sorry no one available can they call you back”, “please leave a message on the answer machine” I left messages, emailed and spoke to people who assured me a someone would return my call eventually after getting fed up I persuaded someone to actually speak to me only to find no treatments left for the days / times I needed it. I sound like a moaning Minnie but the service of this hotel, for the prices it charges needs to improve, provide training or adequate management for the team which puts customer service at the forefront. Wouldn't be quick to return ore recommend.

Spent the night at gleddoch for our 5 wedding anniversary ( we were married at gleddoch ). Booked a couples massage treatment to be informed on the day that people who booked before us would have priority for the treatment. So no couples massage however the treatment we did was receive was of a very good standard. Booked in for dinner in the restaurant for 6:30, seated promptly and ordered drinks and our 3 courses. Our starter and main arrived before our drink, which turned up 40 mins after ordering, bar and restaurant extremely under staffed. Was informed by member of staff that colleagues had quit. Food was ok but menu very limited. Feel the management have to focus on staff and service. I submitted some feedback a week ago after our stay and still no response from management.

Great stay at Gleddoch House Hotel. The service from staff members is fantastic, spa fantastic, view fantastic, rooms need refurbishment for the price you are paying. If rooms were better I wouldn't be able to fault the place.

We have booked the Gleddoch for our wedding venue next year so obviously decided to come and have a family staycation here. Service by all of the staff was great, everyone is so friendly and welcoming. The spa & pool facilities are amazing and the view is absolutely breathtaking! Breakfast and lunch was excellent & a great choice of beers and gin. (Important.) The only downfall of the Gleddoch for me are some of the guest rooms and hallway look a bit tired but as we are just coming out of a pandemic I understand the hotel has been closed for quite some time! Just some feedback, we are still really excited for our wedding at this stunning location.

We stayed at the Gleddoch House from Friday to Monday last week. We were celebrating our 25th wedding anniversary. The hotel, room, staff, spa, restaurant, service and food were all superb. We will definitely be staying again .

Very disappointed with the quality of the the hotel and attention to detail given the premium price charged. Spa facilities advertised not what was available. The site asked that you pre booked the facilities you wished to use. We called Thursday afternoon to arrange and received a call back on the Friday night three hours after we arrived

Enjoyed 2 nights at Gleddoch. Good quality food at breakfast/dinner. Good quality room with stunning views and really comfy bed. No access to outside facilities due to wedding, bar terrace smoke bin yuk!

Had an overnight stay in a classic super king room with dinner and Scottish breakfast. The staff were all amazing very helpful The room was outstanding very nicely decorated and clean. Only thing that wasnt great was the WiFi it was poor quality. The facilities were spotless and the pool and outdoor pool were great too. Even though covid restrictions were applied it was still a comfortable number to share with so all good. Food was excellent. An overall 10 out of 10 for the stay would highly recommend it to friends and family. It is a tad expensive but you get what you pay for.

We had a great time over a 2 night stay however the only thing to spoil it was the awful music played in the 19th hole bar, it was really bad jazz music that sounded like an experimental session from someone trying to play music fr the first time, I asked fo the music to be changed but was told that the music was out of their control and they couldn't even turn it down that it was controlled centrally rather than locally by the Gledoch staff. This was a real shame as everything else was great. The food was great, we had breakfast and dinner both had plenty of choice. Facilities and room were great.

From start to finish the level of service and attention to detail from everyone we received on our wedding day was second to none. It's safe to say we were all a little apprehensive as to what the wedding would be like due to the pandemic. However, despite the current restrictions, the hotel staff compensated where they could and made our COVID wedding seem “normal”. Without a shadow of a doubt, the hotel staff definitely played a huge part in making our wedding day what it was. The food and cocktails were also brilliant! ! To say the day exceeded our expectation would be an understatement. The event staff were excellent and made our wedding come to life after waiting all this time!

A lovely location and good amenities including great outdoor spa pool. Rooms nice although a little tired and TV's could do with updating to allow screen mirroring from phones. SPA facilities good and staff friendly. Food choice and quality disappointing and Bar service very slow at night when restaurant is busy.

When we arrived there had been a mix up with our booking but this was quickly resolved by the receptionist and we were given a room upgrade. We had booked to celebrate my husbands birthday. The room was decorated to a high standard, and was spacious. We used the spa facilities, swimming pool and outside Jacuzzi which had a view of the Clyde and Dumbarton Rock. We booked for dinner in the Vista Restaurant. We chose a 2 course option form the Market menu and the food was very nice. Breakfast was also held in the Vista Restaurant and there is a good choice of food on the menu. It is a table service breakfast and a choice of full Scottish ( also vegetarian cooked breakfast) continental and other options such as pancakes or eggs Benedict. We thoroughly enjoyed our stay and would recommend, and hope to visit again in the future.

Stayed in Junior Suite at a cost of around £200 per night. Suite is very tired and outdated and talking to other guests most rooms sound as though they are in need of updating. Room smelled very musty and damp and there was a lot of dust on mirrors, glass tops on table and dressing table. Stains on carpet. Rusty pipes in bathroom. During our stay there were 2 weddings taking place and while I understand they need to make money I think you should be made aware that facilities like the dram bar and the outside seating are unavailable for you to use. Weather was beautiful while we were there but the only outside area we could use were 4 tables on a balcony at Nineteenth Hole. Hotel exterior and views are outstanding. Food at Vista restaurant very disappointing and very limited menu. Staff were very friendly but they are understaffed. Staff training is required and some senior staff were dressing down new staff members in front of guests very unprofessional and very embarrassing for the new members of the team who were trying their best. Maybe if the senior members weren't swanning around saying I not here to serve but to supervise the service may improve waiting time for drinks is around 30 - 40 mins. Very disappointed certainly won't recommend or return. Also please check your bill when leaving as was overcharged £29 and still waiting for it to be refunded as we weren't the only ones check out took awhile as most people had charged on their bill that shouldn't have been there

Long time booking in to begin with. Stairwell leading to rooms extremely dirty along with carpet. Our room carpet was stained along with the bed, dressing table glass top severely cracked and dangerous, coffee stains on skirting board by TV, lots of cobwebs, old ones. John the manager appeared, apologised and was understanding offering us a change of room and a drink. Our family in another room had very similar issues and were moved. Unfortunately the new rooms were much the same even worse, our bed was not clean, heavily stained mattress and bedding. We have photographs available. Dinner was nice, breakfast mediocre, waiting staff nice, long wait at the bar for service. Check out was nightmare, overcharged for food and drink not correctly resolved to this day, waited in a queue considerable time as all others in front of us were complaining about being overcharged. Nice grounds. Sadly will not be returning unless they offer it complimentary for a second review.

Just very disappointed at how disorganised the hotel was. I know it has recently reopened but staff training is sadly lacking. We stayed last year after first lockdown and it was wonderful so it was such a let down. Reception check in was a manic jumble. Told the hotel needed to 'hold' £50 per night for food/drinks ordered. I agreed as it is usually just 'held' by hotels and then the amount settled when you leave, be aware that at Gleddoch they actually take the money, £150 in my case, from your account and then don't promptly refund any overpayment, I had to wait 3 days for it! Very misleading. When I booked in it would have been nice to to told that I must always leave one key card in the holder to keep the electric on so I don't get locked out of my room in just a bathrobe when returning from the spa and then have to walk right through the hotel to get another card. Weddings and their guests clearly take priority so we were sharply told to leave the Dram bar (no signage to tell us) and then it was closed the following evening without warning. Enjoying the Dram Bar is usually part of the fun experience trying different whisky and gin. The Executive River View room was tired, chips and bangs on walls and door, mould showing in shower sealant, big bleach stains on carpets and in corridors. The food in the Vista Restaurant is just awful and is poorly cooked, overpriced and often not as described on the menu (a halibut dish turned into trout with added mussels, a blood orange tart was a horrid lemon curd concoction, a pavlova was a cheap meringue nest with a few defrosted berries) tiny poussin with little meat had no veg or chips. The staff were pleasant but forgetful, rushing around and delays of 45mins between courses. Water never delivered. Delay in service then means the Dram bar is closed before you get there! Just so so disappointed It is a beautiful hotel in a lovely location, we paid extra for the Executive River view room and it looked over the new outside spa which we enjoyed. The spa staff were helpful. We have all battled through furloughs and covid restrictions and so it really is not an excuse that they are understaffed and untrained. The Gleddoch stay was to be an expensive treat for my birthday and we were left very disappointed. I tried to speak to the Manager when I checked out but I was told 'he was too busy dealing with other complains'. Sadly we won't be returning.

The views are breathtaking and the hotel building is incredible, when we arrived at the room we released we never had a bath even though I booked the king room which included a bath, we called reception to see if we could be moved room, we waited around an hour and still no call back, we had to go down to reception to be told that most rooms have been refurbed and now only have showers and that they still have to “update the website” I thought this was poor. The outdoor pool and facilities are amazing, the outdoor pool with the view really made it for us, we both had massages done on the second day, massage was okay, we sat in the relaxation room afterwards all we could hear was the spa therapists talking and gossiping, I thought this was really unprofessional. The food was lovely, the menu is quite restricted but everything we had was done to a high standard. Service is very very slow, they seem really short staffed, sometimes we were waiting 20 mins on drinks arriving. We also requested fresh towels and toilet roll which we waited nearly 2 hours on to which we resorted to the local supermarket. The service could definitely be better, and quicker, overall our stay was okay although I wouldn't hurry back.

Staying here at present as a birthday get away. Lovely touch in the room with choc plate and fudge, really thoughtful. We took advantage of an early good deal with booking.com deal but my advice would be to upgrade at least 2x. First room view was of a wall, we upgraded but to a ground floor room with view of cars outside the window. Upstairs someone walks about constantly and the floor creaks!! Room interior is nice though. We ate in the restaurant in the evening, food good and staff very pleasant and attentive. Choose a room on an upper floor, ask for a view but for that you will pay a premium.

We visited the spa and had the most amazingly delicious afternoon tea as a mini hen! Wanted to give a special mention to Lauren on spa reception who went out of her way to provide such a helpful booking experience and very warm welcome on arrival. It made me (and my friends) feel so special! And the congratulations chocolates were so thoughtful. There was also a really helpful gentleman who took photos for us, pressed the bubbles button and made us laugh and smile. Thank you to everyone - you really chilled us out pre-wedding and I will definitely be booking again xxxx

Lovely hotel and spa facilities. Stayed for 2 nights, all areas from restaurant to spa facilities were great - the outdoor pool is amazing. Staff are very friendly and helpful. Would visit again. The chef catered well to our vegetarian diet - really enjoyed the meals.

Would not return again. Appearance and facilities was lovely. Long wait for check-in when we arrived and not a lot of information/ direction around the hotel. Dinner was a nightmare to get as there is zero communication between staff. Restaurant was fully booked and took 5 attempts to get a menu for room service as QR code wasn't working (after 3 different ones+ having to go down to reception). Then we get given a cocktail menu, then we finally get given a food menu after the 5th attempt. But the member of staff advised us we had to order before 7:30pm! We called to order food at 7:15 for the kitchen stuff member on the phone to tell us it's after 7:30...shambles! Food came and forgot most of our sides. Breakfast was disappointing as well, not freshly cooked. Tasted like prepared hot plates. Overall, was extremely looking forward to this stay but left disappointed. Pretty standard wouldn't go for a special occasion as we did do, not worth £175 a night.

Perfect overnight stay for a couple. We checked in and headed straight to the outdoor dram bar for a couple of drinks. Service was great and drinks were even better. Our room was lovely, very spacious. Restaurant was very full which I was glad to see after the hotel being shut for so long due to COVID. Can't fault any of the service we received throughout our stay. Went to the spa in the morning which was the perfect way to end our trip. Thank you very much for having us!

This is a lovely hotel set in beautiful surroundings. I was fortunate to have an overnight with my husband and a Spa day with my daughter. The food was generally very good but slightly disappointed with breakfast. We are planning to return.

Felt really let down by the “superior king executive suite” ragged old carpet and nothing special. You won't see that on the website. Just call it a king room and be honest. Walls were paper thin. Hallway was covered in bleach stains. Just didn't ring 4 star at all. Best part of our stay was the staff and the entrance decor....sadly. The food was way over priced and all in a foreign language. Trying to be a too posh instead of just making it easy to understand and tasty. Menu was so confusing.

Quick and effective check in. Room was tastefully decorated and spotlessly clean!! Great nights sleep and great pillows (always an issue with me, getting the right pillow) Dinner was delicious, as was breakfast. Staff were all very attentive and polite. We didn't use the spa facilities, but hoping on a return visit we would do!! Would recommend this hotel. Thank you for our stay.

Was here for a birthday visit, rooms were clean and spacious, food and drinks excellent and hot tub outside was fantastic, no issues with cleanliness either which you can get in large places like this, views stunning, definitely will return. Thanks for everything

Upgraded to a junior suite on arrival Fantastic evening meal and breakfast With drinks room service fast a d efficient. The indoor pool and outdoor hot tub are very good but sauna closed . Gym was modern with good facilities

Rooms 10/10 - clean, fully equipped- even super heated mirror panel to keep it fog free from shower - what a brilliant idea! HDMI port for the tv, comfy chairs etc etc Which was really appreciated since drinks can only be provided in your room. Spa and gym great, good booking systems and treatment really good. Hot tub outside has fabulous views over the Clyde and Dumbarton Castle. It wasn't too busy so we could spend whole afternoon just chilling out. Perfect relaxation. Vista restaurant food was good but I presume soft furnishings have been removed for hygiene but that leaves it a bit too brightly lit and soulless- perhaps dimming lights might give some atmosphere?

Cannot fault this hotel! Everything from the staff, decor, cleanliness of our room, food, spa treatments is outstanding. Stayed in September and returned again this week and also booked again for December, just a perfect place to go to unwind and relax.

My husband and I had a lovely stay in September for 3 nights - a little break since our holidays had been cancelled due to COVID. We stayed in a junior suite, split level with separate lounge/tv area (there was a second tv in the actual bedroom). The hotel is lovely and the spa was great. The food was fabulous and would return again even just for a meal it was that good! We thoroughly enjoyed our stay and really have to praise the staff who really went above and beyond to make our stay so enjoyable. From the reception, housekeeping, bar and restaurant staff to the lovely spa and golf team - the service was amazing and we would happily have another short break at Gleddoch again, hopefully soon! Given the current circumstances and restrictions imposed due to COVID, I felt very safe throughout our stay and everyone at Gleddoch really worked hard to ensure we were looked after with our safety in mind. Would highly recommend a visit and can't wait to come back,

Myself and my partner managed to book a very reasonable deal through itison for a DBB stay at Gleddoch Hotel and prior to check-in, we were contacted via email about making an update. We chose to upgrade to the ‘Premier' room - and we are so glad we did! (Pic attached of the view from our window). The receptionist who checked us in was lovely and very informative. However, it was a bit of a surprise to be asked to provide a card and a £50 ‘deposit'. It's understandable that this is in place in the event of the room using room service and wasn't an issue as such, but would have been nice to be informed of this prior to checking in. Our room was huge, modern and the views were amazing (room 73). We popped down to the spa straight after check-in and were so impressed with what was available. It was a fantastic, relaxing experience and I would book to stay at Gleddoch Hotel again solely to use the outdoor spa pool! There was a small issue of 8 people from 4 separate social bubbles in the pool at the one time which I'm not sure follows the social distancing guidelines? There were no signs to advise of how many people could be in at once - so maybe that is something that could be put in place to prevent overcrowding of the pool? As mentioned, we booked DBB with Gleddoch and attended dinner around 8pm. The service was super quick and we even received our starter before receiving our drinks. We had 3 courses each and all of the courses were lovely. Breakfast the next morning was also fantastic and boasted an impressive menu. (Pic attached of Eggs Royale and the full Scottish) We booked back into the spa after breakfast and luckily had the whole spa pool to ourselves this time which was a pure luxury. Inside, they even have heated beds to lie on.. which we loved! All in all, we had a fantastic stay at Gleddoch and wouldn't hesitate to return.

My friend and I had originally booked s super king executive room for our stay. On arrival we were told at reception that due to covid guidance we could not share this room. We asked if we could have to separate rooms as we had been looking forward to a relaxing night away. Reception quickly sorted this out for us with just a small excess to pay. We stayed in room 38 and 39 which were both beautiful. We went for a swim and outdoor jacuzzi which looks out to stunning views. Dinner was fantastic and we were well looked after by Farouq and team in the restaurant. We only had time for 1 drink in the dram bar which was cosy but again due to covid the bar shut at 10.All in all we had such a lovely stay at The Gleddoch so much so that I have booked in again this week for my birthday.

i stayed in the hotel while working in glasgow, the location is great and the team in the hotel were freindly and helpfull on every occation. the food was of a high quality and at a reasonable price I look forward to the next time i work in the area so that i cna stay there again, it was so good i am tempted to visit on a short vacation and stay there again

10/10 from start to finish. Stunning hotel in a gorgeous location. Staff were fantastic. The food was amazing! Bars are closed at the moment due to COVID regulations but you can order any drink to your room. Huge selection of gins & whiskies, cocktails were delicious! Outdoor hot tub a stunning view. Can't wait to go back!

Is the second time we stay here, same room which is the super king executive , the wing I must say has a bit less quality look than the others one we saw passing by , as carpet are stained, stair bit dirty , just for the price we payed and the quality of the rest of the hotel expected bit more in that department. Said that,they have amazing, I say amazing bed, matress and sheet quality, I dream of sleeping in that bed again, as well as the wall tv is very cosy , love the website of the hotel right on the tv, easy to access. Restaurant is great, lovely service , lovely food arrived as asked to our preferences, loved the option to eat the dessert up in our room . Love the spa , missing sauna and steam room but the new, and very looked forward to hot tub outside was amazing, love a warm pool outside with a great view .

Stayed here for a romantic night away everything was perfect from start to finish from the friendly check in to the beautiful room and fantastic outside jacuzzi, staff were amazing helpful and very friendly, the food was delightful and we cant wait to stay again

We stayed here last week for my husbands 30th. Overall the stay was a pleasant one however we couldn't find that many staff to query a few things with, potentially due to covid so understandable but not the best service. The Internet in our room didn't work at all, far from ideal when you're in the room most of the evening. We would have liked to steam a movie or something to pass the time but this was not to be and the TV choices are very limited. Upon arrival I had arranged for a bottle of prosecco to be waiting in our room which it was but there were no glasses, it took a few attempts and calls/trips to reception to get these and it took so long we had to leave it to go to the spa. Not the start I wanted for my husbands 30th especially at the cost of £32 having to leave our chilled prosecco. The spa facilities were lovely and the outdoor spa pool is stunning, loved sitting out there taking in the views. Overall we had a good stay but attention to detail lacked for some elements and the lack of Internet was a big issue especially at the moment as we couldn't really do much around the hotel.

Had an amazing night ! Room was huge with an amazing view . We had an excellent 3 course meal and the staff where amazing even with the industry being decimated with some crazy rules from the government! We then had an amazing half hour in the heated outdoor spa in the wind and rain !! Cant wait to return

Some aspects of this hotel were 10/10 and completely exceed our expectations and others really let us down. This may be due to Covid restrictions but it seemed we got mixed messages occasionally. The decor of the hotel and rooms is done to a very high standard. You can tell a lot of time and money was put into the hotel and that is really nice to see. The rooms are spacious and comfortable. The bathrooms are clean and modern, ours had a massive gorgeous walk in shower. The food at the restaurant was delicious and the cocktails were also really good served by a lovely bartender. We didn't get to go for breakfast because we didn't tell them in advance which we weren't told we had to when checking in. So that was a bit disappointing. Because of Covid they didn't come in and clean the room (which we were happy about!) but they leave a bag of replacement bits outside the door however there was no structure to this, was like a random lucky dip bag. Some days we got 1 tea bag, some days a green tea, some days a coffee sachet, was just a bit sporadic. Some days, toilet roll, others none. For the price you pay to stay here it just wasn't quite good enough, just pop two of each things in, if there's two people staying in the room!

Stayed as a couple at end of October. My partner played a round of golf whilst I went for a massage. The staff in the pro shop were really lovely. I chanced my arm as had some time prior to massage and our room was ready so we checked in slightly early to a very pleasant and clean room. Spa well organised and staff were really friendly. Massage was really relaxing. Returned to room and had been left a plate of chocolates for my partners birthday and a card which was much appreciated. We had dinner in the vista restaurant, which we also couldn't fault. Staff accommodating and food delicious. Used the pool and the new outdoor hot tub area which was also very well kept and enjoyable. All in all we had a great stay and can't wait to come back.

My Husband and I bought the Itison DBB deal for £139 and stayed at the hotel on Thursday 22 October. On arrival at the Hotel we were not happy at having to put down a £50 deposit. We checked into Room No.7 and whilst it initially looked clean on arrival, on closer examination the carpets were absolutely filthy (photos attached). Prior to arriving at the hotel we had booked a time slot to use the outdoor pool in the spa but were shocked to be told that (even in these Covid-19 times) up to 6 people were permitted to use the outdoor pool at the same time which is totally unacceptable with Covid going around! The next major thing was that during breakfast the next day another couple in the hotel took it upon themselves to seat themselves (without having the patience to wait for a waitress to seat them) and decided to be stupid and sit right next to our table with no regard to social distancing. They didn't have face masks on when arriving in the dining room and then one of them openly coughed throughout breakfast. They weren't challenged about this by the staff which was not acceptable. The only positive thing I can say about Gleddoch was that the waitresses and waiters were lovely and also the dark haired receptionist who checked us out. We won't be back!!

Just came back for what I can say was a fantastic weekend at the Gleddoch everything outsatanding apart from the weather but you can't blame the hotel for this. ( some people might) The staff were absolutely incredible for what they have to do during the pandemic they say say sorry if it was their fault for what the government has done regarding the drink situation. The food in the vista restaurant was wonderful and service even better. Was meant to be away in Barbados but chose the Gleddoch as a replacement and glad we did. Will be going back over Christmas and New year for a longer break and have cancelled another booking with another hotel to go there. And more to the point I'm glad my Daughter has booked here for her wedding next year. If the service and food was half as good we would be happy. Regarding the room we had a lovely big suite with a wonderful large bed and lovely sitting room and bathroom. Friends of ours had a king room and this was also lovely. Yes the corridors need updating but how long do you spend in a corridor Spa and pool also wonderful only thing due to Covid not long enough but another thing the hotel can't be blamed for. They try to be fair and please everyone Tom and Keith also wonderful at the golf shop. Never got to play due to weather but used the range great addition. Could go on but all in all a wonderful weekend for a great price.

Have stayed at The Gleddoch twice in the last couple of months. ** First was room 65 (wow!) a big and spacious room to the front, the second time Room 23 (awesome!) a room with a view for sure! ** Both rooms were spotless and well equipped. A good night sleep in both. ** Staff are friendly and attentive, and nothing is too much of a challenge for them. A number of them have to drive some distance to work each day, and you can see they love what they do. ** The present COVID situation has made hotel stays a weird scenario for us all right now, but we managed to experience as much as we could - and enjoyed the outdoor hot tub and spa on the second stay. Both need pre-booking, and we advise before you arrive. ** Food is tasty and hot. The menu is top of the picks for any hotel stay. Varied and delicious. Must have a great set of chefs etc behind the scenes. ** I didn't see lifts to room floors, and the hotel is staggered over different levels, so you may want to request a room closest the restaurant and bar and spa, should you have a mobility issue. There are ample car parks at both ends of the hotel. With the spectacular views, you really could be anywhere when at Gleddoch, not realising you are just a few miles from Glasgow. Can't wait to head back for another stay soon! Our thanks to John and team. Brilliant.

Lovely views, great accommodation, attentive staff. Will be back! We enjoyed the outdoor hot spa, played golf and enjoyed a lovely meal at the restaurant. Despite of COVID restrictions, everything was accessible and perfectly organised

Attended gleddoch on friday 15/10/20 and stayed in the clyde suite for 1 night at £320. After entering the beautiful room little did we know that would be the only thing that we would have been happy about. On arrival requested an ice bucket for the room as understandably restrictions for no alochol where put in place through government guidelines, in saying that we brought our own champagne to enjoy in the bedroom as it was between Gleddoch and another hotel for our chosen wedding venue! Got to the suite at 4.50pm and left the room for dinner at 5.30 within this 40 minutes there was still no ice bucket so left without any drinks pre dinner in the thought the ice bucket would be there after dinner. On attending dinner we where sat down and ordered steak with chips and the chicken “breast” with chips that seemed like they where fried and burnt in dirty oil. Also over the sauce for our chicken there was a crispy skin or flim as-if the sauce had been left out for a period of time before serving. Also the chicken breast had a large bone in it and skin all over- chicken breast does not have bones and could not eat my dinner due to the bone on it. Was under the impression my chicken would have no bones hence the reason i ordered it due to not eating food with bones! my partner also for a steak at £30 was totally uncooked and not well done!!! To follow we had to diet irn bru's. During dinner - there was a power cut with all electricity and lightning turning off! Complete joke! After dinner we paid and left unsatisfied and still hungry! After entering back to room we had decided the food in restaurant alone would have been embarrassing to serve guests at a wedding on our special day. As discussed at 4.50pm on arrival now at a total of £368 for our stay, arriving back to the room at 6.30pm we where greeted with no ice bucket yet again. After calling to reception (blonde haired girl very nice and understanding) explained she had ordered the ice bucket amd it would be along... 20 minutes later and no ice bucket again- i had to actually get ready once again go downstairs to reception myself and ask again for the ice bucket. 1 hour and a half for an ice bucket! We them called room service for 2 cocktails which took a total of 20 mins after this 20 mins we called reception again to ask exactly where the drinks where... 25 minutes later the drinks arrive a total of 45 mins - after explaining it was 45 minutes we where asked “if we were sure it was 45 minutes” as i had previously been the reception i was well aware of how long i had been waiting for 2 drinks at room service. This further stopped us from actually wanting anything else from the hotel! After this our night felt reined and we went to bed. Again £368 and a £50 deposit for this? We went to bed and where up early at 7.30am after going down to reception and asking for a drink, the receptionist called over and explained there was no answer to whoever produced the drinks but she would send them up. I explained i would wait at reception for them as i had waited so long for everything else and was thirsty and needed a drink! (Paid by ourself) in saying that! The receptionist had to then go on and let us know it would he a half hour wait for 2 diet irn bru's as noone was in the kitchen!!!! After promoting the question of “so we are not able to have any non alcoholic drinks for 30 mins where where told no. Dehydrated and needing a drink we packed our bags and left at 8am and decided to pass up on breakfast provided by gleddoch! £368 pound down such an unenjoyable night spent at this hotel and nothing to take away from it but this amount of money down! Shocked and totally disgruntled by the customer service and most events in this hotel - please can you explain what compensation you will give back to us in regards to this? The only good thing was the decor of the room which would be expected for £320 pounds!!!!! The bad outweighs the room decor and anything else so so disappointed Please explain how you will compensate us?

We have just arrived home after a wonderful experience at the Gleddoch house hotel once again!! This is our second time at the gleddoch snd we just love it. We were sceptical about booking during COVID with all the restrictions however staff were great at letting us know the best way to keep safe during our stay. We had dinner during our stay and the food at dinner was amazing. The spa facilities are great, especially the new outdoor heated pool. really relaxing atmosphere. During covid you get an hours slot however we wish we could have done two hours. All staff in hotel were so accommodating. As it was our anniversary we were surprised to walk in to a residence suite with a lovely bottle of prosseco and chocolate platter. The room was stunning. We are already looking to book another night away just before Christmas. Highly recommend this hotel

Stayed in an Executive King Room. On check in i was told there was an extra £50 charge that takes three days to go back on. My wife went for a back massage which was £45 for 30 minutes. She said it was pretty poor for the money. Had a drink in the bar, very decent but freezing as every door was open. Room was nice with great views. Ate in the restaurant and thought the dinner was very good. Couldn't get in the leisure facilities cos it was busy. Overall was decent but for the cost expected more.

Firstly the stay set off to a bad start as we were told on check in that we could only have breakfast at 7-7.45 due to them only serving between 7-8 the following day, the second day we could have 8.45 only. Room service was not available. Getting up at 7 when away for a break is not my idea of relaxing, so we declined the breakfast but asked if a discount could be applied to our dinner rate as we were staying DBB, I was told by the receptionist she would ask the manager and ring our room. This didn't happen and set us off on a bad start really. The room was fine, albeit with some questionable stains on the chairs, we were unable to connect to WiFi the whole stay. We overlooked the outdoor jacuzzi which could be a little noisy and was perplexed to see it crowded with 8 people at a time when compared to the breakfast rules. I enjoyed my food in the restaurant but my partner didn't enjoy the chicken. There were small children screeching in the bar area. There was a fire alarm when we were there, we arrived back in the middle of it and were given no guidance. Overall what was advertised was not available. On check out the different lady on reception was fabulous. I explained a few of my issues and she immediately apologised, knocked the breakfast charges off and refunded a bottle of wine as an apology. She said this should have been done at the start. If it had it may have made all the difference to our experience. She was a credit to the hotel.

We booked 3 night stay dinner,bed and breakfast with my parner playing 3 rounds of golf. Firstly the staff were all very professional and friendly from reception to staff in the restaurants,spa,golf and pool area. The food was excellent at dinner my only negative comment is breakfast was cold but service was excellent. Temperature of breakfast this needs improved. The dram bar was excellent with a very friendly knowledgable barman.Waiting staff day and night were great and nothing was too much trouble.Danny at the pool was really helpful and the 2 girls who did my spa treatments,I cannot remember their names, were well trained and friendly one in particular who completed my body wrap.The fire alarm went off the first day and this was dealt by staff in a helpful way. We had a classic king room 54, we had fresh towels every day and Elemis toiletries. I have seen comments about electronic keys and the cleaner advised me not to put my key in my mobile cover as it wipes it and you need to get reception to update it again. Considering the situation with Covid, the hotel continued to provide great service with a good atmosphere.I would definitely recommend.

I booked to stay here for Friday night with my boyfriend and was very excited as heard many good things about it. Arrived around 4/5pm and checked in with the woman at reception who was very helpful and ensured we had booked in for dinner, breakfast and a trip to the spa. She then directed us to out room and gave us our key. We had booked a junior suite so were very excited to be staying for the night. When opening the door, we were both extremely disappointed. The room was nothing like what the one online looked like. Of course, I understand that not all room are going to look exactly like the one advertised, but this was nothing like it. The bedroom, bathroom and lounge area of the suite all had completely different interiors and the room just wasn't worth the money paid for it. I was pleased with the dressing gowns and slippers wrapped up on the bed as this made you feel like they were properly cleaned. We then made our way to dinner. We sat and I ordered the chicken whilst my boyfriend ordered lamb cutlets. All looked god until he got to his last cutlet which was barely cooked and had a white line running through it, he decided not to eat it and when the waitress came to clear our table, I asked her about the lamb. She was very nice and told us it was fat but this wasn't true as the other cutlets had fat which were more of a clear colour compared, she said she would go back to the kitchen and ask. She came back and said the same so we decided to leave and go to the bar. The bar was quite quiet but I am assuming this is because it shuts at 10pm currently. At the bar, we met a couple we knew that also said they had to send their food back as it was under cooked. We took a picture of the lamb and showed to family and friends and they were appalled that the restaurant could serve us that. We went to the spa the next morning which I enjoyed. Felt very safe as the area was not overcrowded and didn't feel like we were on a strict time to arrive/leave. The breakfast was average. The waiters/waitresses had to get everything for you which was fine but I did feel bad continually pestering them when you can see them at other tables. Overall, I am quite disappointed with the hotel as I have heard so many good things from friends and family. I am not sure if I would spend the money again to give this restaurant and hotel another chance. I have reached out to the hotel by email but yet to receive a reply.

Just had the most awful experience with this hotel. We booked as a treat coming to Greenock where my partner was born and brought up. The following problems started from booking in: We had confirmed a Clyde view room by e mail but there was no record of it at reception There was no hot water for a shower on arrival or in the morning. This was reported to reception and we were told that the general manager James would call out the maintenance engineer. Nothing happened. The room had not been cleaned properly and there was a ladies swim suit hygiene gusset beside the toilet. See photo attached On return to the hotel later in the day there was still only Luke warm water. We could not get through on reception phone to complain so my partner went personally to reception and asked for general manager James After a long delay James appeared and spoke to my partner in office. He had no response to our complaint and just informed me that I could move out of hotel and he would refund money. He was not listening and took the attitude “so what” He was rude and arrogant Later a maintenance engineer attended room and helped improve temperature of water. We asked him if he had been informed about the problem earlier in the day. He stated emphatically that no message had been left for him So a special and expensive stay in Greenock had been completely spoiled by the flippant attitude of this manager

The location of the hotel and the golf course is breathtaking - beautiful scenery. Upon arrival we were told of £50 deposit per night - this wasn't mentioned in the booking policy. It then takes 3-5 days to deposit your money back into your account. The hotel room was good in overall - few little issues worth mentioning: bathroom was quite dated in comparison to the rest of the room, floor tiles were dated, no air con or proper air ventilation, resulting in humid air and condensation on the windows. Heating also wasn't up to par! Pool & Spa are were amazing! The outdoor hot tub really makes up for everything else! We decided not to eat in the VISTA restaurant, but there is plenty of other restaurants in the neighboring area with a menu for all taste buds. Breakfast was ok, cooked breakfast wasn't exactly hot, but you don't really pay attention to it when you're having your breakfast overseeing the golf course. All amenities were thouroughly cleaned, due to COVID you had to book everything (breakfast, dinner, spa, etc.) however, it made our stay more organized. I will be back, but certainly would be looking for an offer on upgraded room since the classic/standards rooms are forgotten about in favour of higher spec rooms.

Although the hotel and the rooms were beautiful, a few simple things let the whole experience down. The first night, our whole group was stuck outside of our rooms (3 rooms) due to the key card system not working and so we had to get the kind staff in the restaurant to let us into our room. There was no help from reception to get this problem sorted out, and having gone back and looked at previous reviews, this problem has been occurring for months. Instead of the problem being sorted, we were just told to not leave the room once we were in as we would just be locked out again which was just very impractical. I had to be up and ready early in the morning and so I was thrilled to find out there was no hot water coming from the shower or the sink. Unfortunately time was stretched and so I had to enjoy a nice ice cold shower. For the amount paid for a room, I would expect to be able to securely get in and out of my room and have hot running water. Aside from that, the lovely welcoming touches upon entry to the room and the fantastic breakfast made up for the overall experience.

Myself and my partner came on Saturday for an overnight stay and we can honestly say that it was the best few days we've ever had! Entering reception we were greeted by Kelly with a lovely warm welcome. She explained how everything worked and booked us in for dinner and breakfast. Upon entering our room we were blown away by the stunning views and complimentary champagne and chocolates. We had our own robes and slippers laid out, plus toiletries in the bathroom. We were booked into the pool at 4pm, Derek showed us around and made sure we were accommodated to and made us feel so welcome. Our dinner table was booked for 7pm and Farooq couldn't of been any kinder, he explained the menu and made sure everything was perfect with our meal. Our server Lisa was so lovely and the service was so quick! The food was absolutely spectacular, we had no faults at all and the cocktails were even better! We headed to the dram bar and Brian made us beautiful drinks and made sure we were never empty handed. The following day we headed to breakfast and it was as expected, lovely. Due to COVID, we were a bit apprehensive about using the spa facilities but it was completely spotless and Derek was constantly making sure that everyone was following the guidelines and wiping down all the surfaces. We had massages booked at 11 o'clock but headed down early to jump into the pool, the views from the jacuzzi were absolutely beautiful. We both had a full body massage and we've never had anything like it before. Our massage therapists were Lauren and Rachel, they gave us exactly what we asked for and made sure we were more than satisfied. I honestly couldn't recommend the Gleddoch hotel enough! We've already started looking to book again in the upcoming months. Thank you to every single person who assisted us and made us feel so at home, it's an experience that we'll never forget!! See you all soon, Linzi and Morgan x

The hotel is one of the most beautiful and exceeded the expectations. The location is wonderful n the view is breathtaking but what stands out is the pool, spa and the hot stone chairs. Truly an experience to savor and remember!

I feel I didn't see this hotel in its best light. Obviously due to covid restrictions amenities were limited. The door card machine was broken so you had to get a member of staff to let you back in to your room each time. Wi-Fi was also non existent during the visit which was disappointing. Also because of an oversight the first room I was given had not been cleaned. Dinner was very nice and the staff were wonderful. The only issue was that the portions were ridiculously small and surprisingly expensive. I realise this is nice hotel but surely even wealthy people like value for money?

We booked a last minute deal with MyHotelBreak for bed and breakfast and an Executive Super King Room saving us about £50 on booking direct. Our room was great- one of the best we stayed in during our week touring Scotland. They gave us a bath tub as requested on booking. All very clean. Huge bed. We were very comfortable. We walked around the golf course and the views are well worth it. Booked the Spa and dinner with reception- no problems getting a space. The Spa was lovely- the pool an ambient temperature and the outside jacuzzi a real treat! Fantastic views- this will be a real asset to the hotel- if they could just serve champagne while you are out there it would be perfect! Dinner was nice- table-served as was breakfast with a lovely view of the sun rising over the golf course. I hope one day to be lucky enough to revisit this beautiful hotel - must remember to pack the golf clubs next time.

I went to Gleddoch for my birthday and I new the place was going to be stunning but when I arrived I was literally speechless. Customer service at the reception was amazing. The restaurant is beautiful and the staff super professional and polite. Me and my friends got served from Farooq and he Provided the best service I experienced in a while. I'm really impressed by everyone.

I feel we visited at an unfortunate time when the hotel was experiencing some issues. Door keys were not working meaning you had to get a member of staff to let you in your room each time which isn't ideal. WiFi was also not working during our stay. These are basic requirements which were not met with no offer of compensation. Food was ok and service very quick. In fact all members of staff were very polite and helpful at all times. I'm glad we only stayed for 1 night though.

We left Gleddoch on Monday after a weeks stay with what can only be described as the politest, most hard working and friendly staff I have encountered in the many hotels I have stayed in. The golf course, restaurants and bar were immaculately kept and the social distancing and mask protocols were all very well structured and followed. The added complement of chocolates in our room gor our wedding anniversary was highly appreciated. I only have one complaint. For 7 days we have not have a door card but had to ask for access to our room every time as the card machine had broken and we had to wait for someone to open the door everytime. Given a hotel of this stature the fact that a replacement or an engineer to fix it in this time is very odd and unexplainable. On Sunday, the day before we left, along with other guests checking in, I had to queue for nearly an hour to get someone to unlock my door. This was simply not acceptable. And not once in a week of being inconvenienced by not having our own door card had we been offered any sort of compensation. A complimentary meal or breakfast would have been an adequate gesture but we had nothing. It took 3 days for someone to respond to my email to the manager which added further salt in the wounds. The hotel was beautiful, bathrooms need a little bit of attention with worn flooring and tiles coming away but nothing to ruin the bath or shower. Dram Bar is the best place to have a relaxing drink as the other bar lacks character. Brian in Dram Bar a total credit to Gleddoch. Am sad that technology let them down but even sadder that nobody acknowledged it with an offer of some kind of compensation.

We booked an overnight stay here using a voucher. It was originally for my husband's birthday but had to be rescheduled due to lockdown, The hotel couldn't do enough to accommodate this. We upgraded to a Clyde view room and were so glad we did. What a view! The hotel is very well decorated and comfortable. The room (no. 25) was large and airy. The bathroom was wonderful with a huge walk in shower with a choice of shower heads - the rainfall one was superb. We had bathrobes and slippers supplied, a well stocked hospitality tray and complimentary toiletries. Dinner was included in this deal and again the choice was excellent. Food was beautifully cooked and presented. Breakfast was equally as good. Everything is table service based. The breakfast menu was extensive. I had the French toast choice - wonderful combination of honey, blueberry compote, brioche, marscapone and bacon. The staff were friendly and welcoming. When we arrived in our room, we found a lovely “birthday card” from the staff and some gorgeous chocolates, to help celebrate my husband's belated birthday. The only two problems we encountered were the fact that the electric door keys weren't working, so we had to keep waiting for someone from front of house to come to open our door for us, and a loud “party” which seemed to be happening not too far from our room. Loud music, voices etc - social distancing nil. I wish I had contacted the front desk but it was nearly 2am and I was trying hard to sleep. Just a lack of consideration for other guests. It didn't colour our stay it just annoyed us, particularly in this awful time. We loved our stay and will certainly be back. Think next time, we'll upgrade to a junior suite or four poster room. Thanks Gleddoch.

check in was a bit confusing regarding price, then was told that our room was at other end of hotel which included a few flight of stairs which you would struggle to take suitcases to, my husband had to carry both.Room we booked was executive with river views looked ok till i checked it out, very dusty and dirty in places, requested another room, we were then moved all the way back too other end of hotel to the residence area, room was very nice huge four poster bed, very comfy, large bathroom double sink and bath . Staff are varied in experience alot of new starts that should've been shadowed with someone that knows what they are doing. Swimming pool ok you book a slot was nice to have a swim. Food in the restaurant is delicious however breakfasts were always cold had to get them reheated and when they came back still not very warm . Expensive for drinks and was horrified to see them put a whisky which my husband ordered and was not the correct drink,back into bottle!! Liked the fact it was only a half hour drive away but unfortunately wont be returning

We booked a junior suite for 3 nights and got an amazing deal directly on Best Westerns website. The suite was a great size and made us feel at home with a comfortable super king-size bed and really good shower/bath. The hotel staff were really nice and friendly and we received great service in the DRAM bar. On our first night we were served by Stephen who knew loads about whisky and was really accommodating. We also went to the DRAM bar for the whisky tasting (hosted by Brian) which we found really fun and informative! We booked some treatments at the spa (for the first time since lockdown) but we felt really safe and well taken care of. We had to book timeslots for the pool but as it opened on 1st September, noone else had booked it so we had it to ourselves :) It felt a bit strange wearing face masks during massage treatments but the staff were really calming and friendly. I've reviewed the VISTA restaurant separately which would have brought our score down to a 4 as it was a bit hit-and-miss (some nights it was 5 star but others it was a 2). Hope to return one day!

The staff were fantastic, the breakfast was amazing, with plenty of choice, and the dinner was very good too. Overall the hotel was very nice (especially the golf course and the spectacular views from the restaurant!). Our bedroom (standard double) was very spacious and comfortable but the bathroom really needed an update and was not in keeping with the standard of the hotel. The pool was really nice and the staff did a great job implementing a booking system for pool-use to ensure social distancing (especially impressive given we were there on the first day that pools reopened in Scotland) - however we were disappointed to find that the hot tub shown on the website is currently being refurbished so is out of use, which was not clear when we booked.

Just spent and overnight here with my sister and we thoroughly enjoyed our stay. Room was spotless, beds very comfortable and a very peaceful environment. We both had massages which were very relaxing. The pool had just opened up yesterday and it has a good booking system in place and is very clean. The main reason i have given 5 stars though is down to the staff. Everyone we encountered was so friendly and helpful from the restaurant to reception,the spa and bar.They are an asset to this hotel. Also recommend the steak sandwich from the nineteenth.

We booked to stay for one night and at the time of booking the hotel had planned to open the Spa at the start of August so we had booked treatments for the Imperia Spa at 1300 prior to check in, hoping to utilise the spa facilities prior to check in at 1500. As it turns out the spa was closed until September but our treatments could still go ahead. The girls in the Imperia Spa were fabulous, like seriously they explained everything were so accommodating and the treatments were incredible. As the Spa was closed we were at a loss of what to do and we asked if we could check in early (40 minutes) but were told the rooms weren't ready and we could go to the bar. We finally checked in at approx 1505 but no information was given to us on where we were expected to wear masks etc and after walking to our room (down a corridor that stank of cigarette smoke) we arrived outside at nearly 1515 as we went to swipe into our room the door opened and out came two men not wearing masks, considering we were as guests wearing masks this shocked me that I was then entering my room where these two men had just appeared from. Now we went back to reception and mentioned this and instead of an apology it was put back on us as our fault! We were told these men were maintenance and had to check all the rooms prior to check in and because our room was the last of a corridor and we had checked in so close to check in they weren't quite finished oh and also they don't have to wear masks when in customers rooms only in the corridors!! A simple “this is who they are they should of been finished before 3 and we are sorry they weren't” would of sufficed and also I cannot explain how unsafe I felt going straight into my room where two men had been walking around checking everything with no mask/gloves on! We were booked into dinner and breakfast at the VISTA restaurant and I cannot fault the restaurant staff at all! They were very accommodating, explained all the procedures and menus and were very informative and the food we had was delicious. We also went to the dram bar where again the bartender was knowledgeable, friendly and welcoming. Unfortunately the covid rules meant the public areas of the hotel were cold because all the fire doors were open etc. During our stay we only seen about 4 other couples walking around the hotel wearing masks everyone else was either ignoring the rule or weren't aware they had to wear masks? Difficult to know because we weren't given any information to compare too. This is a shame as we stayed here to try out the hotel as a potential wedding venue and whilst overall we had a nice time we felt unsafe compared to other hotels we've recently stayed at.

The hotel itself is lovely and rooms are nice. Service is something to be improved on. A lot of the nicest parts of the hotel were closed, one bar open which we were told would be open at 5 then when we went down had a cocktail masterclass on. We had to go to the golf bar which wasn't really what we had expected, definitely not the one that's in all the lovely pictures on the website. We also had our afternoon tea here, which wasn't cheap around £67. Looking forward to a nice room service meal and when got menu was a rather posh dining menu. We then enquired and kitchen was unable to do a club sandwich, which was on their lunch menu. When ordered had a soup which can't complain about and my wife had the salmon again this was nice. I ordered chicken with potato gratin and cream spinach. A totally different chicken dish turned up, chicken and chips with a salad no sauce or gravy very dry. Did not have the energy to complain. Had a nice overnight but lacked the sparkle and silver service was hoping for.

We stayed at the hotel for our second time and again had a lovely stay. Our room was stunning and the bed was so comfy I didn't want to leave! We had some food at the hotel which was also very nice. The staff are so friendly and helpful. I can't wait to stay again!

Absolutely loved our 3 night stay. Beautiful hotel in a lovely picturesque setting looking over the Clyde. Worth booking an executive room with a river view toward Dumbarton Castle. The staff were all so friendly, particularly enjoyed our evening drinks in the bar with Brian who is really knowledgeable and friendly, great fun trying new gins and whiskies on his recommendations. We didn't eat breakfast but tried the Vista Restaurant on our first night and we were so pleasantly surprised by the menu and quality of the fresh fish and lamb we ate there every evening, good value, great views over the golf course and the Restaurant staff, particularly Lisa were delightful. We have to say this is one of the nicest and friendliest hotels we have ever stayed at (we travel alot throughout Europe) and definitely plan to return

Having arrived on a Saturday afternoon for a special night away with my wife I asked the receptionist the directions to the hotel bar. She informed me the actual hotel bar (with the nice sunny terrace outside ) was CLOSED due to the ONLY barman carrying out a Gin training course for paying customers, This went on from 15:00 - 18:00. We were told we could use the golf course bar and walk back and forward with our drinks. I understand its another way of the hotel generating extra income but surely a bar man would be kept available for PAYING hotel clients at all times, ie employ some else. Wifi was non existent and when I enquired to reception they said it was having problems. Not a good experience and would not use again.

Stayed for one night in one of the junior suites. The room was clean and very large. I would say it's starting to look a little tired as some of the furniture is scuffed and carpet needs a deep clean as it's a little grubby. Still nice though. We dined in the Kilpatrick suite as we had our dog with us and I must say the food was delicious. The servers were superb and fussed over us and the dog. After dinner we headed down to the Dram Bar and had a lovely evening chatting to other guests. Brian the barman was a lovely guy and an asset to this hotel. Gave us some interesting advice about what whiskeys to try. He really was lovely guy. We thoroughly enjoyed our stay and the staff really are exceptional. I would definitely return and hopefully for longer next time

Absolutely would highly recommend this hotel if you are looking for somewhere that is dog friendly. Beautiful hotel set in stunning surroundings with plenty to do. All staff from reception to cleaners and restaurants staff are so friendly and accommodating, as were all the locals we got chatting with. We did bed and breakfast (which is lovely) for 3 nights. Very reasonable in price for such a high standard hotel. Felt very safe in relation to COVID-19 as the staff were doing everything safely within the guidlines set by the government, without it feeling to strict and robotic. Around an hours drive to Ben Lomand which was one of the reasons we came....fabulous stay and will definitely be coming back. Mr & Mrs Lang & Óle and Lyla the French Bulldogs would like to say thank you to all the staff at Gleddoch.

I went to the Gleddoch for a family wedding. The venue is beautiful, the views are stunning and the rooms are spacious and really comfortable. However what really made an impression was the staff. They were so generous with their time, and made every effort to make sure that the Bride & Groom had the most amazing day (despite Covid-19 massively reducing numbers). Nothing was too much trouble and their efforts made the day go without a hitch. Their efforts were absolutely appreciated - thank you!

This was a surprise trip for a very special occasion. The staff were wonderfully accommodating and made a number of arrangements that I simply did not think possible during the current crisis. I was genuinely surprised at the range of catering options for both the evening dinner and breakfast menus. The food was exceptional. I think people need to remember that these are unprecedented times. To have had the opportunity to sit in a jacuzzi, whilst sipping on Prosecco, when it looked almost impossible only a few days before, is something that I will forever be grateful to the staff for.

We felt completely conned as we booked a table for 6PM.on Monday 10th August after seeing that Gleddoch House had signed up for Eat out to Help out but when we arrived and tried to confirm discount we were informed it did not apply in the evening..The government web page clearly says that discount applies ALL day and no where did the hotel indicate their afternoon only policy.Staff were indifferent and no other explanation was given . Very disappointing.

Had a lovely stay for a birthday celebration. We ate at the restaurant for dinner and despite the covid situation there Was plenty to choose from on the menu. Food was great. Staff were all very friendly and welcoming.

The hotel offers fabulous views from some of the rooms and the restaurant. We stayed in The Residence which had great views sunset and sunrise as well as the river. The internet is below standard and is the breakfast which is why I have rated 4 otherwise the rating would be 4.5. Vista restaurant offers an amazing dinner.

We had a great day at Gleddoch House playing the course. If your looking for a challenging and enjoyable day out, defo worth a trip. They have buggies and carts to hire. Staff were friendly and helpful and the drinks went down well afterwards! We are already booked to go back next month and are looking into a membership since we aren't too far way. Great course

My partner and I were on a deal to celebrate an anniversary. While taking into account the Covid situation we still had hopes of a lovely visit. Our room was fine with a Clyde view as requested. Our main annoyance was the restaurant which felt more like a cafe and,indeed, we wondered if we were in the right place. The furniture was utility and the noise from the bar area was dreadful with crockery being banged about and the constant thumps of coffee grounds being knocked out. The food was very highly priced and having ordered what was supposed to be cheesecake turned out to be a glob of creamy substance on top of loose crumbed seeds or similar. When a waitress asked if all was ok I told her it was not what I call cheesecake she simply repeated the description from the menu. On checking out, quite a group of others gathered to do the same and waited a very long time before a flustered receptionist appeared yelling "who's next" supermarket style. A lovely building and spectacular views but we will not be in a hurry to return.

Stayed here 5/6 times throughout the years. Generally over priced but people know that before booking. Price is heavy reliant upon location and pool facility. Most recent stay was disappointing. Pool advertised as reopening didn't proceed as planned. For me this is why I would pay over £100 a night. Whilst government guidelines have changed around covid unfortunately their rates have not nor acknowledged this in what they are actually offering - a room and a meal. Weather was terrible so couldn't play golf or walk the grounds. Rooms are hit and miss - some have been upgraded others have not. The shower we had was typical of a £20 a night b&b. Room 36. Hence its 4 stars/price is hugely reliant on location and facilities. Showers in other rooms are good though. Wifi was sketchy and had to use own data - first time I've noticed. Dog friendly and boy you can smell it as you walk through the corridors. Good selling point for dog owners but for everyone else not so much. Put me off tbh and will go elsewhere next time. Also leaving windows open 24/7 to mitigate this is a fire hazard on an escape route. Food - dinner menu is very limited but was really good. Covid has improved breakfast as it's made to order/served hot. They should keep this the same as opposed to buffet in future. Bar prices high as you would expect. The fire alarm (false alarm) went off through the night and disrupted 2 hours of sleep. Given it's a one night stay the hotel must have some kind of compensation for this. They don't. We literally packed and almost just drove home as the fault continued and alarm continued long after the fire service left. It's easy to blame other people but the hotel can do more to avoid false alarms and noted in another review. They also only have one night porter. The guy handled it reasonably well however the hotel need to review this considering how many rooms there are and what's expected of this guy. What if people needed assistance? The fire escape opposite room 36 has no lighting and leads to a dead end. Granted if the building was on fire and this was the only way out I would use it but work is needed to the door, access pathway and lighting to make this safe. Payment process was messy. Already paid the room a few weeks prior but they asked for it to be paid again and couldn't tell I had already paid. If I hadn't raised this I would have had to spend more time getting money back the next day. Hotel is also part of the eat out scheme due to covid but staff didn't know about it or at least make it practicable. Ended up giving the discount for 1 person rather than 2 but for the sake of a tenner I couldn't be bothered trying to correct them again in a busy check out area. On this occasion very poor.

After months of lockdown, my partner and I booked a one night stay with dinner and breakfast included. The first issue to the stay couldn't participle be helped but definitely could have been handled better. At 01:00am the fire alarm went off and we all gathered outside in the closest car park but from there we had no acknowledgement from any staff for an hour. No member of staff checked on our welfare, provided us with space blankets and also didn't clear the building as people slowly spilled out the doors for 30 minutes. From here, at 01:55 a member of staff informed us that we could return to our rooms despite the fact they hadn't managed to turn out alarms off.. the decision of staying in the cold or sitting in our room with a loud alarm wasn't a choice that I preferred to make at 2am. Moreover, upon arrival we were told about the lack of breakfast spaces and the only slot was 8am which again was disappointing. Finally, after checking out it was quite a shock to see £220 removed from my bank account delisted being fully aware that the stay and extras were paid prior to the stay. This is a small issue but very frustrating after the evening we had at the hotel and impacted our one night stay at the hotel.

We have been travelling to the Gleddoch for years and have always found it to be a fantastic hotel. Set in magnificent grounds with all the facilities you need to hand. This was our first trip since lockdown stopped, and we were really looking forward to the break which was much needed. COVID aside (which was observed impeccably) the hotel has changed. It seems cold and has lost the charm which it had before. The staff were fantastic (especially Farouq?) who headed up the restaurant with charm and character. However whilst the staff around him were polite and enthusiastic. they lacked experience. Would we go back? Of course and we will no doubt, but it won't be top of the list anymore like it always was.

I had the pleasure of staying at this hotel at the beginning of August 2020 and I feel inclined to write a review about how fantastic this stay actually was. I would personally like to highlight the fantastic standard of customer service which we received from the young girl Kelly, who was working on the reception the night of our stay. Kelly done an outstanding job in helping us find a good deal which was perfectly suited to our party. She was extremely friendly and very well suited to her role within the hotel. Furthermore, She was very knowledgeable and was easily able to help us out with any questions which we had for her, whilst at the same time maintaining a consistent level of an approachable, comforting and joyful personality. I would say she is an absolute credit to the Gleddoch Hotel. I would further like to outline how we received even more great customer service from the man who took over from Kelly, whilst on the night shift. Duncan, was also fantastic and helped us out with many great tips for getting the best experience out of our stay. All round, fantastic service! The rooms were immaculate and the hotel possessed a highly luxurious nature. I would like to thank the staff at the hotel for making our stay the best it could possibly be. Kelly and Duncan are both a great asset to the team! I will most definitely stay at this hotel again in the future! Mackenzie McDougall

We booked the hotel due to the kids activities and an advertisement on their fb page and website announcing the swimming pool was opening on the 27th of July. On check in we were told the pool was no longer opening. We would not have booked this date if the pool was not open so this was a massive let down! Room was lovely and clean, most of the staff were friendly and helpful. Dinner was amazing but breakfast could have been better organised. The restaurant is suppose to be a 1m zone this was not the case, the tables may be 1m apart but once we sat down we were back to back with people which is totally irresponsible! The first night we were kept awake until 1am due to the noise of the guests next door. I called reception but the noise continued! The kids really enjoyed the cupcake decorating and archery and the staff doing the activities were brilliant but that was it, we had to leave the hotel to find something else to do! Unfortunately this break was a waste of time and money due to the pool being closed.

The room was lovely nice big bed. Bottom of the beds were covered in fur though so wasn't cleaned properly. We requested a room with a bath which we never got. I had been mailing the hotel for a couple weeks before our stay and we were told that all the activities were available so when I called to book them I was told they were unavailable it was only kids activities on by then it was too late to cancel the booking. We had to constantly call the reception which was never answered considering it was supposed to be manned 24 hours a day. I booked this for my birthday feel really let down by the place. Wouldn't recommend it and would definitely not be going back.

First trip out during covid - staff well prepared and friendly, the room was amazing, breakfast / drinks were great - overall an exceptional experience!! If you have not stayed here then I highly recommend it - one of the best hotels in Scotland that I've stayed in

Had an over night stay with my friend, the spa was nice (although people hogged the outdoor jacuzzi & beds). The staff in the restaurant & smaller bar near the main entrance were great & so nice/helpful. The room itself was also nice but our whole experience was ruined by the fact that the next morning we accidentally left our new swimwear in the bathroom of our room (100% where we left them as still a bit damp so said we will grab as leaving) we even passed the young girls cleaning the rooms a few doors down from us as we left. Soon as we got home around 20 minutes later we realised we forgot them so drove back as they were new & expensive. The front desk staff were nice & tried to contact the girls who cleaned the room & checked themselves but said the girls 'didn't see anything'. You couldn't miss two, bright costumes lying on the bathroom floor. We were told to call again the next day which we did but the hotel said nothing had been handed in, no compensation was offered. Wouldn't trust staying again after what we paid.

Really nice rooms, with comfortable beds and decent bathrooms. There is a small but decent gym and good sized swimming pool. Restaurant is quite pricey, however there is a lively sports bar. Main asset is the staff who are friendly and efficient without exception.

What a lovely place this is! My three friends and I had a weekend there and thoroughly enjoyed it. We had a large twin room (two double beds) and a Junior suite, which had seating enough for the four of us to have pre dinner drinks. The staff were very helpful and friendly, even when under the beginnings of the stresses related to the Coronavirus crisis. The dining room on the first morning was in a bit of disarray but it was fine the next day as they got into a different routine of not having self service. The evening meals were lovely on both occasions; my friend, who doesn't eat meat had enough options to keep her happy. We had our spa treatments - all lovely - and thoroughly enjoyed the pool, steam room etc. although I understand that for the time being these may not be available to guests. We had a lovely view over the Clyde across to Dumbarton from both rooms.

Took full payment , withdrew Spa treatments , along with the Sauna , Steam Room and Jacuzzi , which I appreciate were Government guidelines due to the Corona Virus , Tried to explain we only booked because of our treatments and the Spa facilities and if we had known they were going to be withdrawn we wouldn't have booked . Spoke to the duty manager who couldn't give a toss , his attitude was very unprofessional without any empathy for our situation , I was basically told you're not getting your money back under any circumstances with a very cold attitude . Stayed in many places all over the world and this has to be the worst customer service I have encountered AVOID AVOID AVOID AT ALL COSTS !!!

This is a beautiful hotel with amazing rooms and views. Lovely staff and lovely place to relax. Highly rated. The spa was lovely and the indoor pool was much larger than your average hotel pool. My room was very large with multiple comfortable chairs and a large sofa so lots of room to stretch and relax!

Stayed here for a romantic getaway with my partner and had a wonderful stay. The treatments were brilliant and breakfast was good also. We had a suite and it was beautifully decorated but the best part was the wonderful view (and the Tunnocks bars in the tea tray. The only negative was that staff were miserable at breakfast and it was a quiet one so they should have made more of an effort with guests.

First off the rooms were poorly decorated. Then the “ luxury spa “ is more like a council swimming pool. Paid for a spa experience but couldn't hear ourselves think with the kids swimming lessons going on. Food was lovely and the bar tender in the Dram bar saved the night as he was very knowledgeable and entertaining. Great asset to the hotel but afraid not enough to entice us back. Wouldn't be tempted even by an offer. Definitely better places to go spend your money

Had a fantastic overnight stay here. Food was of a great standard breakfast a great buffet with options of freshly made eggs and other add ons , service faultless nothing was a bother. Room was great with a huge bed and bonus of a nespresso machine

Me & my partner were recommended to come here, we did for our valentine's and were looking for potentially wedding venue but very disappointed, firstly the receptionist had given me another perons room until I noticed it wasnt my name, we arrived at our room which was lovely but not clean, very dusty and empty beer bottle in our wardrobe. We went for dinner which was very limited and to be told only 2 cocktails on, bar staff not accommodating at all. Then after we had paid £10 each for breakfast it was very cold, seen staff refilling hot food on top of the old food. Wanted to check out after a just a few hours but paid alot of money to just waste. Cant say I'll be returning.

My boyfriend and I stayed here on 14th February. First of all we booked in for a couples massage 6 weeks in advance as it was Valentine's Day, we received a phone call the night before our arrival to tell us they had double booked us so we had no other choice but to have them in separate rooms. After our massages we then headed for dinner, ordered drinks and dinner at the bar, 50 mins later a waitress came over and apologised saying she forgot to put our request through to the kitchen so she was doing it straight away and apologised by giving us a round of drinks on the house which was kind of her. Roughly half an hour later our starter still hadn't arrived and then the fire alarm had went off! We had to wait outside for about 10 minutes in the pouring rain and then staff had moved us over to a portable cabin thankfully enough! After carrying out appropriate checks there was no fire and half an hour later we were allowed back into restaurant. Continued to wait another 20 minutes for our starter we gave them the benefit of the doubt due to fire alarm! After starters we waited about another hour for our mains to come out! People who were in after us were getting served before us and by the time it arrived we were both past the hunger stage! The next morning we went down for breakfast hoping for a different experience and it just went from bad to worse. The food was cold and it had been lying out for some time! My boyfriend ordered poached eggs which came out splattered all over the plate! We decided we had enough and just wanted to leave! Headed to reception to check out and the receptionist asked how our stay was and we said very disappointing! She took us into the lounge and we described what had happened and she acted very shocked and apologetic and said she would make it up to us by sending us an email with a complimentary stay to make up for a bad experience! I also left my necklace in the hotel next to the bed and there is no sign of it either! Nearly 2 weeks later and phoning the hotel 5 times we still have not received this email or any word back from housekeeping regarding the necklace! I had booked this hotel because of the outdoor spa which was also closed for renovation which we never knew about until we got to the hotel! Utterly disgusted at the service from this hotel and will not be back!

Myself and my wife stay at Gleddoch often and for many reasons; Very Helpful staff High quality rooms and relaxing facilities Great food Accessible Beautiful grounds The list goes on... I would encourage everyone and anyone who hasn't visited to do so.

Visited Gleddoch House on Saturday to attend a wedding and left impressed at the venue and the service. We stayed in one of the suites and it was a wonderfully set out room. The leisure facilities are top class and we enjoyed our breakfast also. I will certainly be back.

Myself and two friends decided to treat ourselves to some rest and relaxation at the hotel and spa for an overnighter. We arrived at 1130am on a wet windy Saturday and asked if our room was available in the off-chance to check in, obviously the room wasn't ready and we asked to leave our suitcases which wasn't a problem but I was told that as we hadn't checked in there would be a charge added for using the spa facilities??!! Never heard such nonsense in all my life! I've done this many many times at different hotels and spas! I chose to ignore this ludicrous statement, we left our cases and went off to the spa. Denise who met us at the spa was lovely, we explained we hadn't actually been able to check in and this want a problem, she got us a locker, robe and flip flops and when we asked if there was any slots for 30 min treatments, 2 of the 3 of us were accommodated. Treatments were lovely and the spa wasn't overly busy. The lovely tiled hot beds were gorgeous! We went to the restaurant next to the spa for our prebooked afternoon tea only to find the reservation hadn't been put on their system and therefore not booked! however, thankfully we were seated and it didn't appear to be a problem. It was very nice aswell. We wanted to charge this onto the room but didn't have a room number so we had to suggest that the restaurant contact reception to obtain this and then we found out our room number which then helped for us to add the spa treatment costs onto our room also! Went back to reception now being 430pm and got room key and to properly check in. No info provided ie WiFi, breakfasts etc. We even had to ask how we got to our room....the place is like a warren of corridors. Room was well equipped with everything we needed, nice to have the Elemis toiletries and a wee caramel wafer. Our dinner reservation was at 730pm, on arrival at the restaurant again they had no record of our reservation! Thankfully as most guests were attending a wedding at the hotel the restaurant was not at capacity and the Yorkshire gentleman who attended us said he would arrange a table. I suggested while he do this we would go to the bar area next door and he could possibly advise us when the table was ready, we didn't want to hang around the door to the restaurant but he should definitely have suggested this and not me! We ate off the market menu and it was ok, good quality and pleasant, the Yorkshire gentleman eventually cracked a smile when we had a laugh with him! Maybe he should remember first impressions are lasting impressions. We had a drink in the bar next to the reception as there was no atmosphere or great drinks selection in the Nineteen bar. One young barman was under extreme pressure as a whole load of the guests attending the wedding had chosen to use this bar, no normal coke, no lemonade, no wine glasses and a long long wait for service meant we had one drink and called it a night. Breakfast was a buffet affair and decent enough but to add a surcharge small menu for things like pancakes and eggs benedict is a bit of a cheek to be fair, lots of other places don't do this anymore, could name them but not the point of this review. Everyone appeared to be provided with a small snack bag on leaving the hotel at check out, a bottle of water, bag or crisps and shortbread contained within it, a nice touch. Some fairly basic things could have made our stay more special but I'm not sure they are bothered, I mentioned the failure of the restaurant reservations and I don't think this was important to them, but for us it could otherwise have been a real disaster! PS we were not charged for using the spa before officially checking in!

Beautiful hotel great deal for money all the staff are very friendly will do what they can to help u would definitely recommended the Dram bar with Bryan he makes amazing cocktails looks after you. Make sure you catch the pool last entrance is 21:15 over all great