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Gleddoch Hotel Spa & Golf, BW Premier Collection, Langbank

4.0/5  - basé sur 302 notations.
Old Greenock Road, PA14 6YE, Langbank, Great Britain - Ver el mapa

Convertido en uno de los hoteles más prestigiosos y lujosos del área de Glasgow, el Gleddoch Hotel Spa & Golf, BW Premier Collection incluye un campo de golf de primera categoría, un complejo de balneario y unas habitaciones de primer nivel con una excelente ubicación. La historia y la herencia patrimonial también forman parte del exclusivo encanto de nuestro hotel, que anteriormente fue hogar del notable marino Sir William Lithgow.

BW Premier Collection

Gleddoch Hotel Spa & Golf

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Los puntos fuertes del hotel

  • Spa
    Spa
  • Piscina cubierta
    Piscina cubierta
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Sauna
    Sauna
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 285 huéspedes
NOTA EMITIDA
Excelente
127
Muy bueno
71
Normal
43
Malo
21
Pésimo
23
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
43
De negocios De negocios
11
En familia En familia
63
En pareja En pareja
139
En solitario En solitario
8
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Don't Overlook This Fab Hotel"

5
14/09/2018

Recently had a work event at the hotel and can't fault them in any way. The staff (Jordan, Sharon and the two Ryan's to name a few) made our stay at the hotel wonderful. From the initial set up of our meeting room, the attention that Sharon provided in ensuring we were well looked after during the day, to the cocktail masterclass that Ryan x 2 provided - we had a wonderful time. The food is amazing, the bedrooms well furnished (with Elemis toiletries!) and the bath towels fluffy and new. We will almost certainly be back with work ... and indeed on a personal visit. Well done to all the team at Gleddoch!

"Disappointing"

3
10/09/2018

We stayed here on Saturday night as we were attending a wedding reception nearby. The hotel grounds are lovely and our room was nice. It was quite small and the view wasn't great but the furnishings were nice. We went to the spa in the afternoon which was quite good although the sauna wasn't very hot and the outside hottub was really cold in comparison to the indoor one which spoiled it a bit. The breakfast on Sunday morning was terrible! We waited about 5-10 mins for a table. We could see a big queue at the buffet which was because there was hardly any food there and people were waiting for it to be refilled! We got tea and coffee but there was no sugar or milk to go with it. I then ordered eggs benedict to be told later there was none left, although they did offer to make it with bacon which was nice enough when it came. We went to find some bread for toast but there was one slice and no sign of any more arriving. The buffet did get filled up in dribs and drabs but by the that time we were fed up. For the price we paid I was really disappointed and we ended up leaving hungry and going to buy something on the way home as my partner had barely ate! Def wouldn't recommend to anyone!

JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Traveler96589, Thank you for taking the time to leave us some feedback of you recent stay with us. On behalf of Gleddoch hotel & spa, I wish to extend my sincerest apologies for the hotel Vista restaurant not living up to your expectations on your recent visit. I can assure you this is not normal practice. At Gleddoch hotel, we pride ourselves on trying to give 100% every day to ensure that our customers' needs are being met. I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to the restaurant will be of a positive nature. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort. Kind Regards James A - General Manager

"Disappointed"

3
07/09/2018

I stayed here at the end of a tour (I am a tourist guide). I was here 2 nights. A strange place of contrasts. First of all, my room was lovely and I could not fault it. I was in one of the suites and it had the appearance of recently being refurbished. I loved it. However, the hotel is odd in its design. There is an old building to which have been added extensions. These are all uphill from the hotel and include the golf and spa buildings. Oddly this is where the main dining room is so I had to walk down 22 steps from my room then up 45 steps to get to the dining room as well as cover about 150 yards walking. I do not know how elderly people manage. I did meet part of a tour group who were finding it hard and commenting on it. On the first evening there were 2 large groups in for dinner which we had been told about. Service was affected but not too badly. However when I arrived for breakfast the next morning the long tables were still there and seating at small tables was limited. All the tables were covered in used dishes and I had to ask for one to be cleared. The milk container was empty and I had to ask for it to be re-filled. The table with the fruit juices was soaking wet and the dish with the pastries was a mess as if someone had thrown them all up and down. The whole room looked messy and the carpet needed a good clean. On return to my room I noticed crumbs on the stairs which had been there the previous day on our arrival. On the second day the dining room was well organised and seemed much better. I was greeted as soon as I went in and found a choice of nicely laid out tables. Service was efficient and the food was fine with a nice choice of pastries. The crumbs on the stairs were still there. I do not know what the solution is. The dining room has no atmosphere although it does have a lovely view. It is like a large glass box. I think a dining room in the older part would be more suitable. The staff were all very nice but those in the dining room were overworked that first morning.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ScottishGuide, Thank you for taking the time to leave us some feedback from your visit to Gleddoch Hotel. I'm very sorry to hear about the poor service and presentation you received in the restaurant on your first day. I will certainly ensure this is investigated in order to determine what happened and understand how we can ensure the poor level of service is avoided in the future. I'm glad to hear that service was better on the second day, but i accept of course that the same high standard must be achieved every day. I will also look into the situation with cleanliness in the hallway and staircase. These should be cleaned daily and I will investigate to understand why that did not occur during your stay. The layout of the hotel has developed over many years and that development has often been limited by the listed nature of the building. We do offer golf buggies to help those guests who need assistance getting around and we will do our best in the future to make sure that service is clearly advertised to guests. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort Kind Regards James A - General Manager

"Weekend Wedding"

5
05/09/2018

We stayed at the Gleddoch Hotel for my cousins wedding at the weekend - which was also at the venue. The hotel and staff we're brilliant and everyone seemed to enjoy the day. Good selection of drinks at the bars - which are reasonably priced. The food for the evening meal was excellent, and there was a good selection on offer for the breakfast in the morning. Room was clean and a reasonable size, we had an excellent view - although we didn't spend much time in the room. Never tried the spa or golf myself, but others in our party who were up the day before spoke highly of both.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Steven K, Thank you for taking the time to leave us such a wonderful review. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Hoped it would be better"

3
03/09/2018

The room of our hotel was beautiful. I was treating my other half to a special spa break because it was a special birthday. I informed the hotel of this and asked if I could provide a cake but was refused. The food was average. Service slow in the restaurant-little communication. We had to wait some time to be served,though I'm not quite sure why. The spa was the biggest disappointment. Really not that impressive at all. All in all a mediocre stay,no extra mile or friendliness from staff. The hotel is in the middle of no where too. So if you choose to go out for the night - better be prepared to walk a dangerous road home or taxi it.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Gayle H, Thank you for leaving feedback of your stay at Gleddoch hotel. Firstly, I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to Gleddoch Hotel will be of a positive nature. Could I ask that you contact our guest relations manager at [email protected] to discuss these matters further. Kind regards James A - General Manager

"Lovely Spa day"

4
03/09/2018

used a voucher for one of the best value Spa days I have come across. lovely surroundings. beautiful changing areas. good sized indoor pool. chill out areas. indoor and outdoor hot tubs. Lunch pretty basis- sandwiches only but still nice. will happily come back for another visit.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Christinedumbarton, Thank you for taking the time to leave us such a lovely review. I am delighted to hear that you enjoyed your visit to our Imperia spa and Vista restaurant and felt that our voucher was great value for money. I will make sure to pass your comments onto both of the teams and we hope to welcome you back in the near future. Kind Regards James A - General Manager

"Never Again"

1
01/09/2018

Arrived at the hotel, everything was looking good then when we asked where the lift was we were told there wasn't one to the area of the hotel our room was located. I asked to be put in a room where there was lift access to be told as I had booked into a cheap room then I would have to pay extra for a room where a lift was available. Very poor response.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear SkylarkExpress, Thank you for taking the time to leave us some feedback of your recent stay with us. Unfortunately, due to the listed nature of the building we are unable to provide a lift to any of our guests, not just specific room types so I am unsure of why you would have been given this information. We have recently gone through a multimillion pound refurbishment in all our rooms, so I am unsure of what room type you are referring to. If you would like to discuss this further then please do not hesitate to contact our guest relations manager on [email protected] I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort. Kind regards James A - General Manager

"Anniversary night"

5
29/08/2018

Amazing attentive staff very luxurious room. Had a great massage and the facilities are second to none especially liked the heated loungers after my swim the out door hot tub was busy but looked amazing Dinner was amazing and again staff really helpful and attentive . Defo a must do for couples looking for a relaxing romantic night

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Angela M, Thank you for your wonderful feedback and for choosing to stay with us at Gleddoch. I'm glad that your stay with us met, and hopefully exceeded, your expectations. We cannot wait to welcome you back in the near future Kind Regards James A - General Manager

"Golf and Spa break"

5
27/08/2018

Lovely place with great facilities. Cracking golf course and the rooms were really comfortable and the view from our room was gorgeous. The only issue was the evening meal. Nice food but there wasn't much of it. The dram bar is definitely worth a visit

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Darren W, Thank you for taking the time to leave us such a fantastic review. I am delighted to hear that you enjoyed most aspects of your stay from our fantastic 18-hole golf course to our stunning views over the River Clyde. I am disappointed to hear however, that there were a few issues at your evening meal, but I will pass your comments onto our Restaurant Manager and Head Chef regarding this. We hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Beautiful setting and marvelous food"

4
24/08/2018

Hotel recently refurbed. We had a junior suite on a DBB deal which gives access to the pool and spa area. The room was really lovely over 2 levels. The bathroom hadn't been completed as yet though which really let it down. There was a wedding on the night we were there, we did'nt get much sleep tbh. In the morning we mentioned to staff and was handled very professionally. The pool and spa areas are really lovely and clean. What I would say on the downside is that halls and communal areas of the hotel don't appear to be very clean. Lots of debris on every carpet . Just in need of a good vaccuum. Shame as the refurb (inc new carpets) are very nice. The absolute highlight for us was the food......FABULOUS. Superb service, special thanks to Sharon. We will definately be back.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear jules221974, Thank you for your feedback and for choosing to stay with us at Gleddoch. I am thrilled to hear that you enjoyed most aspects of your stay especially our "fabulous" food and I will be sure to pass your lovely comments onto Sharon. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Please be rest assured that I have taken all your comments on board and will look at how we can improve our service in this area regarding the bathroom and carpets. Once again thank you and we hope to welcome you back very soon. Kind regards James A - General Manager

"Mid Week Business Trip"

3
21/08/2018

I stayed here for a mid week business trip. The hotel location was perfect for me between my meetings, the Hotel is up on a hill with beautiful views Plenty of parking with a very short walk to reception The reception staff were excellent and very welcoming My room was a good walk from reception, not really an issue for me but i can image eldery people struggling due to the stairs etc At the hotel there was a gym, salon, bar and restaurant. I ate at the restaurant and the food was good, no issues and good variety The room was a good size, recently renovated and very clean Good size bathroom with excellent shower I will use this hotel again as it was good value for money and had everything i needed on site Checkout was quick, simple and hassle free

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ben365, Thank you very much for taking the time to leave us such lovely feedback. I am so happy to see you enjoyed all aspects of your stay and it shows we are doing things right! Thank you once again and we look forward to welcoming you back. Kind Regards James A - General Manager

"An amazing stay at this hotel"

5
20/08/2018

The rooms were large and very clean..all the staff were so helpful and nothing was to much trouble for them..especially Stephen at the spa he went above and beyond great customer service.. The restaurant food was excellent . The location and views were stunning. Would highly recommend this hotel.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Gramsey56, Thank you for taking the time to leave us such a fantastic review and I am delighted to hear that we met, and hopefully exceeded your expectations. I will make sure that Stephen gets to read your lovely comments regarding his great customer service. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Once again thank you and we hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Nice setting."

4
20/08/2018

We stayed one night as part of tour group. The setting and grounds were very nice and the room and bed were clean and comfortable. The one drawback was the layout of the hotel. Our room at the far end of the hotel and we either had to walk up hill on the outside of the hotel or wind through several corridors and negotiate several flights of stairs, both up and down, to get between our room and the reception area. In one of these corridors there was ramp that went up and then down and my wife fell on the transition. Also, the service at our group dinner was lacking. When we asked for a spoon which had been previously removed by the waitstaff, the server said they had already been placed on the table. She reluctantly came back with another spoon. They also only provided cocktail napkins from the bar for our dinner and we asked about napkins, we were told we could get more from the bar. Too bad with such a lovely location that the service was lacking.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear H17DMdanielt, Thank you for your feedback and for choosing to stay with us at Gleddoch. I'm glad that, for the most part, your stay with us met, and hopefully exceeded, your expectations. I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to Gleddoch Hotel will be of a positive nature. We are in this industry to deliver the best we can in Hospitality and from time to time we get it wrong, but we will do our best moving forward to make sure this does not reoccur. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort Kind Regards James A - General Manager

"Overnight stay"

5
20/08/2018

Had a fantastic stay at this hotel, it is stunning, staff were amazing and so helpful, especially Steven at the spa, he was fab. Restaurant staff were amazing too. Spa facilities are amazing and I loved the outdoor hot tub with a fantastic view

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Denise C, Thank you for taking the time to leave us such a wonderful review. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide, especially Steven. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We look forward to welcoming you back to Gleddoch in the near future, Kind Regards James A - General Manager

"Very Helpful Staff"

5
13/08/2018

I bought a voucher for my sister in law and my Mum Gran and Auntie also came to a spa day. We used the leisure facilities, went for afternoon tea in our robes then went back to the pool. Martin down at leisure was very helpful and had a good laugh. He would have done anything to help. Margaret at the restaurant was extremely helpful and made our afternoon tea feel special. Thanks must go to Margaret and Martin who really made our visit amazing, we will be back soon.

"Afternoon tea treat "

4
13/08/2018

Got a birthday treat of afternoon tea with prosecco here at Gleddoch house . We visited it on a lovely sunny day and the dining room where the afternoon tea is served and the view was amazing . Good friendly service and fresh coffee supplied when requested . Tasty prosecco too . Would recommend here for a nice treat

"Spa & Afternoon Tea"

4
10/08/2018

Was treated to a spa and afternoon tea here and was very impressed. The spa is good, it has a nice big pool, sauna, steam room and a couple of hot tubs, 1 indoor and 1 outside. The hot tub outside is great, it's brilliant being outside and in the warm hot tub and due to the hillside location of the spa you are treated with views across and down the clyde estuary. This hot tub could be bigger however but when we were there we got in no problem. My wife had a facial and I had the back massage. My wife said her facial was one of the best ever and my massage was top. The afternoon tea is served in a nice room with again more lovely views towards Paisley and Glasgow and across the golf course. The food was good. It's not a huge afternoon tea but we still took a small doggy bag home. We had 4 finger sandwiches (beef, egg, tuna, chicken) these were very nice. You then have the cakes (brownie, millionaire shortbread, flapjack), these were very good, the place isnt being too fancy they are serrving tasty treats. Then it's the scones. The scones were freshly baked and still warm. The only thing that was maybe a bit lacking was choice of teas but that's nothing major. Overall this was a lovely day and I am looking forward to going back.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jack_Carter1987, Thank you for taking the time to leave us such a lovely review of your visit to Gleddoch. I am delighted that you enjoyed all aspects of your visit and I will make sure that our Imperia spa team, chefs and restaurant staff hear of your fantastic comments and take the credit for the high level service that they provide. We certainly hope to be welcoming you back in the near future. Kind Regards James A - General Manager

"Disappointing..... unfortunately!"

3
08/08/2018

Myself and my husband stayed here last night in a superior king size bedroom. We had received a voucher as a wedding gift from one of our bridesmaids, and had decided to make a night of it to celebrate my birthday. Prior to arrival we had high hopes, as after reading raving reviews and looking at the lovely photos, we genuinely couldn't wait to arrive. On arrival our room wasent ready, So after a walk around the hotel ( which is like a maze) and a sit in the waiting room, we were finally in our room by 3.10pm. Our room was lovely, nice toiletries, very clean, and had all the essentials expected in a hotel room. My husband had booked a 55 minute full body massage as a surprise for me, my therapist was rachel, And she was fantastic, without a doubt the best massage I have ever had. We also enjoyed the spa facilities, they were great. After the spa, we headed to our room to get ready for dinner. We had booked a table in the Vista resteraunt. The resteraunt is beautifully decorated, and has lovely views over the clyde and the golf course. The menu was very limted with only four options per course, which is quite rare in a hotel. Luckily there were options we both liked, however for a fussy eater, this place wouldn't be great. Whilst in the middle of our main courses the fire alarm went off, with numerous staff walking about like deers in headlights, an action was finally taken to evacuate the guests, so we were outside for 45 minutes, these things cant be helped, unfortunately this is when our experience started to change, On return to the resteraunt, we sat for 20 minutes, waiting on a member of staff to approach our table, to no avail. I had to wave someone down. Although I had basically finished my meal, Prior to the alarm, My husband had to leave his food, yet knowone had the decency to offer a replacement dish, Or even an apology. Our waitress, a polish girl, who never gave her name sorry, was very rude and handled the whole situation terribly. Although the resteraunt was only half full, the abundance of staff dident appear to cope with the aftermath of the fire alarm. Most seemed to hover around the till area. There was a table beside us who experienced the same treatment we had, whom also felt ignored and their experience affected by this same girl. Whilst we finally managed to speak to a manager, Matthew, who appeared very understanding and listened to what we had to say, I still felt this ruined our evening, which was supposed to be special as it was for a big birthday. Matthew kindly arranged a complimentary drink for us in the dram bar. Which was the saving grace, even though the bar dosent have much atmosphere, We were served by two male staff members. Both contributed to the lifting of our moods. They had lots of knowledge regarding the different spirits, and liqueurs. Alan especially had lots of conversation and professional banter. I believe Alan is a great asset to this team. Majority of the staff were lovely, just a shame there was a couple of bad eggs which spoiled the evening for us. We both had an uncomfortable nights sleep, as the pillows were brutal. Plus we had the added annoyance of noisy neighbours who took it upon themselves to play music really loudly in the early morning, however I did overhear a manager speaking to them at their room door, which was great. The buffet breakfast this morning was a saving grace, plenty of options, food was hot and tasty, breakfast staff were lovely and couldn't do anymore for us. On check out we were asked how our stay was, My husband told the lady it was a mixed bag, which appeared to annoy her. Having read reviews on here about guests receiving departure gifts etc, we certainly dident receive anything, which once again has annoyed us on return home. This hotel is beautiful, however improvement with customer service and a broader menu would have definitely increased our rating. Unfortunately we wouldn't return. Which saddens me, as aesthetically this resort is stunning!!

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear janineypanini, Firstly I want to thank you for taking the time to leave us a review of your stay with us but I am disappointed to hear that you felt we did not live up to your expectations but please be rest assured that this is not normal practice here at Gleddoch Hotel. I would like to have these matters discussed further so could I ask that you contact our Guest Relations Manager at [email protected] Kind regards James A - General Manager

"Luxurious and relaxing"

5
06/08/2018

I have stayed at the Gleddoch House Hotel several times and have always enjoyed my stays there. The rooms have always been cleaned to a very high standard, the evening meal in the restaurant and the breakfasts are fabulous. The pool and Jacuzzi are very relaxing and the staff are very helpful! I will definitely be visiting again soon.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Amy B, Thank you for taking the time to leave us such a wonderful review of your stay with us and I am delighted to hear that on every visit we have met, and hopefully surpassed your expectations. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. We cannot wait to welcome you back very soon. Kind regards James A - General Manager

"Relaxation!"

5
02/08/2018

Gorgeous hotel in a lovely setting. The hotel is large - and initially difficult to navigate. The staff are very friendly and professional and the hotel has lovely little extras like a goody bag on departure. We had a junior suite within the main building - finished to an excellent standard, with all in room amenities as you would expect. We visited two of the bars, and they were decent enough - bright and airy with a modern feel. Breakfast was exceptional - as buffet breakfasts go. We used the spa and Vista restaurant Would be a pleasure to return.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear derekjskilling, Thank you for taking the time to leave a review of your recent stay with us. I am extremely happy to hear that you enjoyed all aspects of your stay here at Gleddoch Hotel, especially our beautifully decorated suite. I will make sure that each department hear of your fantastic comments and we will all look forward to welcoming you back in the future. Kind Regards James A - General Manager

"Gorgeous hotel with lots of nice touches"

5
28/07/2018

Loved this hotel. Has never heard of it before but will definitely come back. Rooms were very clean, nicely decorated and spacious. We used the spa which was spotless and very relaxing. We loved the outdoor hot rub and the lovely view. We had steaks for dinner which were huge and very tasty. Only small criticism was breakfast finished at ten and didn't feel that was very clear so we almost missed out on ordering from kitchen. Lovely wee goody bag on departure which was excellent touch.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear traceymS7392HA, Thank you for leaving us such a wonderful review. I am thrilled to hear that you enjoyed all aspects of your stay with us from our beautifully decorated rooms to our stunning outside hot tub with views over the River Clyde. Regarding your comments about breakfast finishing at 10 am, this is certainly something we will take on board. Once again, thank you and we hope to be welcoming you back very soon. Kind Regards James A - General Manager

"Disabled access"

3
28/07/2018

We checked in late on a Thursday night and shown to our rooms which where at the back of the hotel which where great clean and tidy and great for my mum in a wheelchair. We went for a drink which meant wheeling my mum outside and down step path. At the end of the night they offered us a lift back in a golf buggy which was nice but trying to get a wheel chair user in a buggy is not easy . And to push in the dark on uneven ground is not easy . We book her to have her nails done it was raining so had to leave her room and go out into the rain to the spa as there is no lift in side. So a great hotel but please look carefully if you have a wheelchair user as it could be difficult

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Parky6969, Thank you for your feedback and for choosing to stay with us at Gleddoch. I'm glad that, for the most part, your stay with us met, and hopefully exceeded, your expectations. As I'm sure you will appreciate, given the age and listed status of the buildings at Gleddoch we are unable to provide lifts for our guests, but we do offer on request, porterage and lifts in our golf buggy which I appreciate is not always the easiest way. We appreciate all your feedback and we certainly hope to welcome you back in the near future. Kind regards James A - General Manager

"Mark made the stay!"

5
26/07/2018

Had a great stay with the kids at Gleddoch Special thanks to Mark, he was great with kids and gave them a VIP tour making them feel very exclusive! Something my 13 year old loved! Will absolutely rush back, Gleddoch the staff is a credit to a beautiful hotel.

"Friends lunch"

5
26/07/2018

Met my friends for a lunch and must say the hotel surpassed my expectations. Mark was fabulous, great fun, welcoming and an absolute brand ambassador for the Gleddoch Thanks for the laughs Mark, looking forward to next time!

"Ok"

3
24/07/2018

We stayed here on our lastnight of a Scotland tour, the room was acceptable even if there were some cobwebs the WiFi was almost non existent from our room as I think it was too far away. The shower was running pretty cold too, comfy bed if a little bit like sleeping in the sun during the night. We ate dinner in the vista restaurant the steak was good the desserts were slow to come with the menu as well as them actually getting to the table and were pretty mediocre. Over priced and we weren't offered the two menus that they have as an option which was poor. The view is spectacular and the staff were polite. After checkout the little bag to go is a nice touch so they get points for that.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Scotsnowy, Thank you for taking the time to leave us a review of your recent stay here at Gleddoch Hotel. Firstly, I want to thank you for bringing the issues to my attention. We are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process. We wish for our customers to enjoy their hotel experience, so we are sorry to hear that you were not positively impressed by some aspects of your room and also service in the restaurant. Once again thank you and we hope to welcome you back to Gleddoch Hotel in the future. Kind Regards James A - General Manager

"Lovely"

5
22/07/2018

We stayed at Gleddoch for an overnight. What a beautiful hotel our executive king room was absolutely gorgeous. The spa facilities are great pool sauna steam room along with heated loungers and an outdoor hot tub. We had a courtesy call before hand and as it was our wedding anniversary they left a card in our room a lovely personal touch. We had dinner in the vista restaurant the menu doesn't have a lot of choice, however the meal was exceptional my husband said that his steak was the best he had ever tasted. The buffet breakfast was very good lots of choice. Overall we had an excellent experience. Only downfall was we didnt stay two nights. Next time we will.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jayne B, We are extremely grateful that you took the time to leave us such a wonderful review of your stay with us. Once again, we would like to congratulate you both on your recent anniversary and I am delighted that we could make this special occasion so memorable. We will make sure the whole team get to read your comments and take the credit for the service and experience they provide. We will look forward to welcoming you back very soon and hopefully for 2 nights next time. Kind Regards James A - General Manager

"Mini-moon"

5
21/07/2018

Looking for a short post wedding getaway before our upcoming Honeymoon my wife and I booked Gleddoch House. Thanks to an offer advertised on their website our stay included full use of the spa facilities, 2x half-hour treatments, lunch, dinner and an overnight stay complete with breakfast the following morning. Having both worked in 5 star hospitality establishments we have a natural awareness for great customer service, quality of product and attention to detail. Pleasingly, (in our opinion) Gleddoch House definitely managed to exceed in every aspect. A hidden gem in a beautiful location with stunning views of Ben Lomond and the Clyde, Gleddoch House was a surprise to both of us. From check-in to check-out in every department, every member of staff not only acknowledged us with a friendly smile, but effortlessly ensured we were both well looked after throughout our stay. Our booking was an overnight spa break and so we spent the majority of our time in the leisure club. Out with the beautiful facilities of the spa and the stunning views from the outdoor jacuzzi onto Ben Lomond, it was the friendly and helpful staff complete with a clean and relaxed atmosphere which allowed us to properly chill out. A special thank you to the pool attendant Derek who went about his business in a cheerful and attentive way - acknowledging everyone who used the facilities. Our spa lunch in the golf themed bar was lovely, with a generous selection of sandwiches which also included an optional bowl of homemade soup of the day. Dinner in the Vista restaurant was the perfect end to a very relaxing day. The food was delicious and attentive yet non-intrusive staff were all a credit to the hotel. The tables overlooking the golf course, Clyde and beyond as the sun was setting was amazing (but obviously not guaranteed in Scotland). With our stunning room to retire to unfortunately we did not make use of Dram - the hotel whisky and gin bar, however we do plan to pay a visit during our next stay. Thank you Gleddoch House for making our stay special. Mr & Mrs M.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear CKDrum, Firstly I want to thank you for taking the time to leave us such a fantastic review and I am delighted to hear that your stay with us was so special. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We are extremely lucky to have such a dedicated and friendly team at Gleddoch and we value them all. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"If you are flying out of Glasgow, stay here before your flight!"

5
17/07/2018

We had an early morning flight out of Glasgow and stayed here the night before. It was wonderful! The pool and hot tubs were relaxing and well maintained. The rooms were large and comfortable. Nice quality bedding and plenty of pillows. The food in the restaurant was delicious and the views over River Clive from the indoor and patio dining were fantastic. We don't golf, but the course looked very good.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear TBC2012, Thank for taking the time to leave us such a fantastic review. I am delighted to hear that you had such a wonderful time with us. We will make sure that each department get to read your comments, and take the credit for the service and experience they provide. We hope to be welcoming you back to Gleddoch hotel very soon. Kind Regards James A - General Manager

"Beautiful little place"

5
15/07/2018

To start with, what a beautiful entrance followed with a very warm welcome from the reception staff. The grounds are lovely and the rooms are too. We took a minute trip with our two young children and two dogs. We felt very relaxed and comfortable. Staff were very accommodating in helping us feel that way. Will definitely visit again.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear EmzlyMac, Thank you for taking the time to leave such a a fantastic review. I am delighted to hear that you had such a lovely stay with us and that our staff made you feel so welcome. We look forward to welcoming you back in the near future. Kind Regards James A - General Manager

"Well worth a visit"

4
12/07/2018

Had a great three nights at the hotel while staying in the area visiting family. Room was bright and spacious with a modern look..Special mention to the restaurant team for looking after us especially at breakfast on the terrace with our dog.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Graeme K, Thank you for taking the time to leave a review of your recent stay with us. I am delighted to hear that you had such a fantastic time with us and I will be certain to pass on your lovely comments to the rest of team, with special mention to the restaurant. We very much look forward to welcoming you back in the near future. Kind Regards James A - General Manager

"Lovely Hotel"

5
11/07/2018

A lovely hotel with good sized rooms and lovely big shower room. The staff were all very helpful and professional. Lovely views from the restaurant ... and the food was delicious. The small bar in the hotel is extremely comfortable. The Barman was exceptionally knowledgeable and professional. Lovely terrace off the Bar to sit out and enjoy the garden. Will definitely return.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 1moray, Thank you for taking the time to leave such a lovely review of your recent stay with us. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. Delighted to read all of your comments and appreciate you taking the time to leave them. We hope we will be able to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager

"Let down by the resturaunt and its food"

4
11/07/2018

I feel that this hotel is let down by the food and the resturaunt itself as the hotel itself was very nice. Nice entrance reception area and the whole place was nicly furnished and clean. The bar had a nice atmosphere and the bedrooms were excellently furnished to a high standard with extra large comfortable beds with nice quality bedding, to me that is very important. Attention to detail was even seen throughout the bathroom with nice tilling bright lighting and big mirrors all working together making it look modern and clean. The toutch of Eldis bottles of toiletries in the bathroom also was a good toutch with fluffy bright white bathrobes and towels also contributing to the whole finish. Large flat screen TV on the wall with the resturaunts menu on screen was also a good toutch.However the resturaunts was on top of the building quite a walk up a lot of steep steps. We waited quite a long time for anyone to come to ask if we wanted anything to drink, then took a long time to arrive so did the starters and then the main and then the desert. We must have been waiting between 20 and 45 min between courses. The food itself was also a let down being tasteless and bland, out of character for a hotel of this standard.The noise level in the early hours was also disapointing with dogs barking and children screaming in the next room at 4 am.. Had a word with the manager in the morning and he was new to the hotel but he dealt with my complaint Just fine... Good luck to him in his new venture and hope he brings the resturaunt up to scratch.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear David J, Thank you for taking the time to leave a review of your recent stay with us. I am disappointed to see some aspects of your stay were not up to standard and I will certainly be investigating your points further to ensure these issues do not re-occur in the future. Within the last 3 months there has been much needed movement within the restaurant and we have a new restaurant manager, Matthew, whom I have great expectations from and the changes and training he will enforce. I am delighted to hear that you enjoyed all other aspects of our hotel, especially our stunning decor and furnishing. I hope to be welcoming you back to Gleddoch soon. Kind Regards James A - General Manager

"Would highly recommend"

5
10/07/2018

I stayed here for my girlfriends birthday and the staff couldn't have done more to help. Even with phone calls leading up to do stuff with the room before we arrived. The spa was so relaxing and think everyone should go down even if just to use the pool or hot tub. I really glad i booked this and my girlfriend was happy as she loves the place as she has previously stayed here. I hope to go back soon and have another relaxing stay.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Bobbywood, I am delighted to hear you had such a lovely stay with us and thank you very much for taking the time to leave such a lovely review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Imperia spa and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Anniversary"

5
08/07/2018

Great start to our anniversary on arrival we were given an upgrade which was lovely and in our room was a card and a plate with little treats and happy anniversary in chocolate on the plate this was a lovely touch and much appreciated. Food and service great no complaints. Husband enjoyed the golf and we enjoyed the roof terrace hot tub. Lovely hotel and surroundings would certainly return and recommend.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Sturrock30, First, a big congratulation on your recent anniversary and I am delighted that you enjoyed your little treats from us. Many thanks for taking the time to leave such a lovely review. I'm pleased you had an excellent time during your stay with us. I will ensure I pass your feedback onto the team and we hope to see you again in the future. Kind Regards James A - General Manager

"Spa Break"

4
05/07/2018

Nice setting, overnight was good, food was excellent and great value for money. Spa treatments were booked out which was a little disappointing however we should have booked beforehand. Weren't able to access the outside hot tub because it was locked, did ask twice to open door but wasn't done. Would go back, may add a round of golf next time as looked in decent shape.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear GrahamM, Thank you for taking the time to leave a review of your recent stay with us. I am very glad to hear that you enjoyed all the facilities of the hotel including our Restaurant and most importantly that we met your expectations in terms of the service you received. Our hot tubs are locked at least once a day, so they can be cleaned. We do always make sure to keep our other hot tub open during this time but apologies if you were not made aware of this. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Beautiful Relax"

5
02/07/2018

Lovely couple of days away. We were staying for Mum in Laws surprise 80th birthday in nearby village. Staff all really friendly and helpful Hayley on reception, Alan in bar, and Emma Louise in Spa talking me through all the gorgeous Elemis products (I only bought one box set but was tempted to 2) and really helpful young man with strawberry blond hair (Sorry didn't see your name) offering to help me out of indoor hot tub. A wee gent. Breakfast was fab lovely lady both mornings asking if David was happy with scrambled eggs or prefer another choice. Very welcoming. All in all first class and we will be back ??

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Linda H, Delighted to read all of your comments and appreciate you taking the time to leave them. We will make sure the whole team get to read your comments, and take the credit for the service and experience they provide. We hope we will be able to welcome you back to Gleddoch Hotel in the near future Kind Regards James A - General Manager

"A Bit Disappointing"

3
02/07/2018

Have been wanting to come here for a while and finally managed it but unfortunately found it did not live up to expectations. We had an Executive Super King room overlooking the Clyde and while the view was lovely we did not like the fact that it also overlooked the outside Spa area. We felt we couldn't really appreciate the view as we couldn't avoid looking at the people lounging about outside and also those using the jacuzzi. Also this area was noisy at times. The 19th hole bar was really nice with friendly and helpful staff. Had dinner in the Vista restaurant and while the staff were very pleasant the service was pretty awful. We waited 35 mins for our drinks to arrive and the food service was also really slow. The food when it did come was very nice but the long wait spoiled it for us. The restaurant was not particularly busy so would not like to see what the service is like when it is busy. Breakfast next morning was lovely and the waiting staff were excellent. Liked the goody bag given to us a reception when we checked out.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Happywanderer56, Thank you for taking the time to leave a review of your recent stay with us. Firstly, I want to thank you for bringing the issues to my attention. As we are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit to the restaurant will be of a positive nature. We hope to be welcoming you back to Gleddoch in the near future. Kind Regards James A - General Manager

"Four day visit"

5
02/07/2018

Nice, comfortable and clean rooms. Friendly staff. The food in the restaurant was very good. Large indoor pool suitable for exercise. We had a very nice stay and once we are again near Glasgow we hope to stay here again.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear adrietanis, Thank you for taking the time to leave such a lovely review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Restaurant and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James Anderson – General Manager

"Very good"

4
01/07/2018

We stayed last week with our toddler and were v impressed. The setting is beautiful and we were warmly welcomed into the lovely reception area. Room was nice and the spa facilities were lovely, esp the outdoor hot tub with great views. Layout slightly confusing at first but became easier, obv due to the historic nature of the place, which was charming. The nineteenth hole restaurant was relaxed and lovely atmos. Breakfast staff were lovely to our toddler and made us feel welcome, a good spread as well. Sadly we had rowdy neighbours who decided to play their music and yell at 8pm ( when we couldn't really complain though toddlers bedtime =7pm!) and then at 11ish when we did complain and it was dealt with very swiftly. It was a lovely surprise when checking out to get a wee goody bag for the onward journey. Would love to come back without toddler some time and enjoy the dram bar, which looked great too.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear warkyd, Thank you for taking the time to leave such a lovely review. I am very glad to hear that you enjoyed all the facilities of the hotel including our Nineteenth bar and most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future. Kind Regards James Anderson – General Manager

"Spa "

5
21/06/2018

After been a member of the Spa for some months now I am writing an update of the Spa. From the day we joined the Spa we have felt the all the staff could not have been any more helpful anything we have asked for it has been done from help in the gym with using the kit also all the girls in the Elemmis spa are always smiling and welcoming when we arrive. The swimming pool sauna steam room and the 2 hot tubs I outside are all spotless. Once again thanks for making our time in the Spa special. Paula and all the staff at the Gleddock Imperia Spa

"Below expectations for the price"

2
21/06/2018

This hotel was disappointing; especially having arrived straight from the Premier Inn which cost a fraction of the price and was excellent. The hotel feels outdated and access is difficult as there's no lift. You climb stairs from reception to your room and again from your room to the restaurant on the top floor. This was particularly difficult with luggage. The beautiful views of the river Clyde are hidden behind trees so that you only enjoy them on your drive up to the hotel and not whilst within the grounds. The first room we were given, having paid extra already to upgrade, had a diagonally facing window so that you couldn't see out except when standing in the corner; and even then the view was of the car park. When we asked to move we were told it would cost £45 per night for an upgrade – although eventually we were found a room with a better window for the same price. We saw leftover food in the corridors 3 times in 24 hours. Also, whilst not their fault, the cleaners had to drag and bang their cleaning bags around due to the lack of lifts, which isn't ideal. The food selection at breakfast was disappointing and the food quality was less than expected. Even the cooked food from the menu arrived cold and the muffin wasn't toasted enough. I wish I'd complained at the time and removed breakfast for the second day. Getting ready in the room was difficult, as the mirror on the wardrobe is blacked out so you can't use it to do your makeup / can hardly see your outfit, and the glass panel on the side of the bath/shower is too short so you end up with water everywhere. I must say that the entrance is pretty, the golf course makes for okay surrounds and the furniture in the rooms was pretty, for lack of a better word. I also slept well in the huge superking bed. But all in all, for the price, I'd definitely have stayed in the Premier Inn.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Karis T, Thank you for taking the time to leave us feedback of your recent stay with us. Firstly, I want to thank you for bringing the issues to my attention. As we are always looking for ways to enhance the services that we offer, so your feedback is a valuable part of that process, and I can assure you moving forward a future visit will be of a positive nature. Due to the listed nature of the building we are unable to provide lifts. However, we do have golf buggy's onsite and on request these can be used to escort guests from one side of the estate to the other. I am sorry to hear that you were disappointed with the view from your room but if you were to return to Gleddoch Hotel I would recommend booking an "Executive Super King Bedroom with a Clyde View" as this room is guaranteed a view of the Clyde. I really hope you give us another chance to impress you at the Gleddoch hotel spa & golf resort Kind Regards James A - General Manager

"Excellent hotel with great pool, good restaurant choices and helpful staff"

4
20/06/2018

Stayed in the executive rooms in the annex - nice, big rooms and close to the pool/spa and the two restaurants. Food good with choice of menus and restaurants -best meal was the cheapest. Prawn cocktail and the best battered fish which was delicious - made for us by special order to the chef so thanks to him and Kerry in the restaurant. The pool is warm and large - with steam and sauna rooms and indoor and outdoor jacuzzis- and not at all busy. Hotel located in its own grounds and golf course and is a great choice for a couple of days R&R And thanks to Hayley at reception and to all the staff who were always helpful and friendly

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear FRANKGlasgow Thank you for taking the time to leave such a fantastic review of your recent visit to Gleddoch hotel. I am delighted to see you enjoyed all aspects of your stay with us and I will certainly pass all your lovely comments onto the team, especially Kerry & Hayley, who will greatly appreciate this. Thank you once again and we hope to welcome you back to Gleddoch Hotel in the near future. Kind Regards James A - General Manager .

"Amazing "

5
19/06/2018

We were very impressed with this hotel. The sea view room was decorated to a really good standard. We loved the hot tub with some nice views over the grounds and water. The food was also to a high standard and again we were seated with great views. Top marks to the staff at Gleddoch who were all friendly, giving great customer service. Special mention to Anthony in the bar. We would recommend this to anyone and will definitely go back.

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear ChriseM8055IN Thank you for taking the time to leave a review of your recent stay with us. I am very glad to hear that you enjoyed all the facilities here at Gleddoch but most importantly that we met your expectations in terms of the service you received. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Spa time with my daughter"

5
18/06/2018

This place is wonderful. We have spent two Christmas,s here, a couple of nights last summer and a night last week. The staff are second to none and nothing to much trouble. Food superb and the bar well stocked. A special thank you to Stacey on front desk, Alan in the bar and heather in the restaurant. Just fab people. Fantastic welcoming place to chill and relax. Well done everyone

James A, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Aw1000 Thank you very much for taking the time to leave such a fantastic review. I am very glad to hear that you enjoyed all the facilities here at Gleddoch on each of your visits but most importantly that we met your expectations in terms of the service you received. I have passed your lovely comments onto Stacey, Alan & Heather. We all hope to be welcoming you back to Gleddoch in the near future Kind Regards James A - General Manager

"Enjoyable stay"

3
14/06/2018

We stayed here for 3 nights near the end of May and enjoyed it. The room was fairly large and the bed really comfortable. Alan, the bartender, was very knowledgeable about whisky and gave us some really good advice on a route to follow on or journey through Scotland. One downside was the lack of a lift—lugging baggage up the stairs through the narrow door in the reception area was a challenge. The other issue was the unreliable WiFi; it was down for over 14 hours on our last night and although we notified staff and asked to speak with the manager, nothing was done about it for several hours. Truly disappointing.

"Big Disappointment"

2
13/06/2018

Was looking forward to staying at Gleddoch for the weekend (attending wedding nearby) - stayed there years ago and was anticipating a great time - Turned out to be very poor value for money and overall disappointing. Our room was uncomfortably hot even with all windows open and the addition of fan (which the night porter had to get from the office !) Food and service at breakfast was the main problem - Both mornings were made to feel like a nuisance for expecting breakfast - Restaurant ran out of many basic items e.g. Butter, Yoghurt - milk for our tea/coffe was served in a bowl ! - no jugs- What was labelled fresh orange juice was over watered -down concentrate and was a very poor quality Food on the buffet was no more than lukewarm and had clearly been "sitting" for quite some time Staff were trying their best but younger members appeared out of their depth and had clearly not had much in the way of customer service training. Overall staff group appeared very un-coordinated. All in all a poor (and rather expensive for what it was) experience

"Just a quickie"

5
12/06/2018

We just had a very quick overnight away but enjoyed every minute of it! Didn't arrive until nearly 6pm but from the moment we arrived it was pure relaxation. We pretty much had the spa to ourselves and although we thought we were a little late the gentleman assured us we could take as much time as we like to chill out and enjoy. We weren't sure how this trip would go as our last visit was dreadful, for various reasons, none of which the previous manager did anything to appease. However on this occasion every one of the staff were friendly and very helpful. Really looking forward to our next visit in September with a large group of friends. Thank you.

"Daughters Wedding"

5
10/06/2018

Had our daughters wedding yesterday 9th of June and it was fantastic. The hotel is beautiful. The ceremony room was decorated beautifully. As the weather was so good we were able to have the ceremony out on the terrace with gorgeous views over the Clyde estuary. Rhona and Jordan were very helpful. The reception room was also lovely and again it was great to be out in the gardens. Staff seen to everything we had brought table decorations and they laid it all out beautifully. The wedding food was delicious (we were a little worried as we are not that impressed with the restaurant food - sorry). Rooms are just lovely and all staff were extremely friendly, even down to running us all up and down the road in the little buggy. We had a fantastic day, all our guests thanked us for a great time. Would thoroughly recommend this hotel for a wedding. It's a stunning setting. Thank you so much for a great day. You have given us great memories.

"Excellent venue but senior staff not worth the money"

2
07/06/2018

Booked this venue for our daughters wedding on 3rd June 2018 excellent location even at the prices but what a let down by the senior staff, spoiled my day. I found the food to be very poor considering the prices & nothing as good as it was during the tasting we got before, high turnover of staff so beware, the food was served up after a long weight, 45 minutes between courses to get all the tables served & the senior management staff who were there on the day to help my wife & I through the stressful day where nothing but arrogant and rude not helping in any way, even demanded apologies from us when were were getting stressed out instead of being helpful & offering solutions to minor issues. Just not interested which was sad to experience. Even involving the happy couple Stressing them out out even more as well, sad & totally unprofessional. Totally unorganised & even missed a section for the video to be shot, insisting that's not their job to inform people what was going on... thought that's why we paid them or organise the day.... obviously not so beware, nice area to the rear of the property for photos etc. but totally unsafe with all lose slabs on the stairs etc. I could go on but I won't, nice place to stay overnight or for a couple of days but for that special day think again, senior management staff there need to take a long hard look at themselve, if you think they are there to guide you through the day & make your life easier think again, just made things harder, seemed to be rushing through everything so they could get home & leave the junior members of staff to deal with it all... thank goodness for those junior members they were & so helpful, wish we had them in charge from the start... thank you to them all but the senior members should take a look at their junior staff & learn from them about dealing with their paying customers.

"Beyond outstanding customer service"

5
06/06/2018

I come to the area regularly to visit my mother and always stay here.The hotel is always superb, the rooms immaculate and facilies great. The stand out point is always the staff. They always deliver great service and are funny, friendly and personable. On this visit they excelled. I brought my dog and they were wonderful. I didn't feel dog tolerated she was fussed over and treated like a VIP. My mother and I had a lovely evening sitting in the grounds in the sun on the terrace outside the Dram bar and we were looked after wonderfully by all the staff who were so kind and attentive and enthusiastic about the hotel. I can't recommend it highly enough and all the staff there ensure I can't wait to return!!

"Wedding 3rd June 2018"

2
04/06/2018

During a resent visit to the hotel at a wedding on 3rd June 2018, I found the food to be very poor.the food was served up after a long weight the management staff where arrogant and would not help in any way. The area at the rear of the hotel the steps leading down to the grassed are are unsafe and elderly people where struggling.

"Excellent hotel for a night away"

5
02/06/2018

From the moment we walked into this hotel, we were treated very well by all the staff. They were so friendly & helful. Cannot fault any member of staff. The manager should take a lot of credit for the ambience he has created here. Nothing was too much problem for any of the staff. We were given a room upgrade with a view of the Clyde. It was beautiful. Very bright & a good size. Visited the spa & although we did not use it, I was very impressed from what I saw. We had a lovely meal in the restaurant & also breakfast the next morning. The location of this hotel is fantastic, away from the hustle & bustle of the centre of Glasgow. Have stayed in Glasgow a lot, but will definitely be coming back here.

"Golf Holiday and so much more!"

5
29/05/2018

We had a wonderful weekend in Gleddoch. The hotel is only about 20 minutes more or less from the airport so it's a very pleasant surprise that once you arrive and have passed some sheep and cows you feel like you are deep in the country. It is very quiet, a bit off the main road. It is on a hill so there are gorgeous views from all over the hotel. The reservations desk was very friendly, quick and efficient checking us in. I'm really sorry I was remiss in getting the young woman's name who seemed in charge as we had very pleasant and informative interactions with her throughout our time there. Our room was beautiful with views of the River Clyde. It had been renovated so the bathroom was modern and of very high quality fixtures. The bed/pillows were extremely comfortable and the sheets, also, what one expects of a very high end hotel. The bar was the most fun of all! It had a great ambiance with very chill music and many, many varieties of whisky and gin to choose from. The bartenders, Alan and Anthony were extremely knowledgable mixologists who kept us educated and happy with different "experiments" in flavors. If you need a breath of fresh air, you walk immediately out to a comfortable patio and back garden with more beautiful views. The golfing was very interesting with rolling hills and gorgeous views of the River Clyde. The rentals appeared to be new and of a quality brand with all the clubs you need for a challenging game. They also have buggies if so desired! The pro shop is very well maintained and the men at the desk very friendly and accommodating. The spa is excellent! Spacious and immaculately clean. There is a lovely long pool for laps, hot tub and even a deck off the pool to lay in the sun if the weather allows. The deck also has a gorgeous view of the Clyde. Be warned that the treatments are very popular so make appointments when you make your reservations. If you can tear yourself away from the hotel, Loch Lomond is only about 25 minutes away by car, with all kinds of activities to be had. We went to Luss and had a first rate lunch and boat ride.

"Amazing Experience"

5
28/05/2018

From the glorious views to the patient and caring staff, the Gleddoch is an incredible experience. The only thing to complain about is that we couldn't stay longer! The food was outstanding and the amenities were suitable for everyone. The room itself was worth every penny and we were taken such good care of. The cleanliness is of the very highest standard and we can't wait to return!

"Not the experience I expected"

3
27/05/2018

This was an overnight stay for me and my husband with some spa sessions as an add on. First of all the good things. The location of the hotel is lovely and particularly on a beautiful day like the one we had it felt wonderful. The room was quite opulently decorated, not to my taste, but I couldn't fault it. The bed was massive and quite one of the most comfortable I have slept in. The spa was lovely and the treatments were very good although my husband said that his therapist looked and sounded less than engaged with him and she seemed to be reciting from a script rather than treating him as an individual. Now the not so good bits! On trying to register the receptionist was already dealing with a customer. Fair enough. I stood in line expecting to be taken in turn. Unfortunately a gentleman who was obviously not experienced on reception but who was some other staff member decided he would "help out" and asked me all sorts of questions resulting in him hunting through the piles of reservations, not finding my name then asking me several times "Is this yours?" showing me other people's reservations. Eventually the receptionist was free and she took over but the whole scenario was quite unprofessional. That evening we had a table booked at the Vista restaurant in the Hotel. The décor is pleasant enough if not stunning and the tables quite plain but again the views are lovely as we were seated overlooking the golf course and surrounding hills. Our wine order was taken and it was all very efficient. The menu is quite limited and even more so if you are vegetarian, which I am. There was one tomato salad as a starter and celeriac soup. Now there may be fans of celeriac soup out there but I am not one of them! So it was the tomato starter for me -only it wasn't! I was told they did not have the correct tomatoes for the dish so I couldn't have it. Now if you are a top class restaurant with a very limited menu surely you would make sure you had the ingredients for the four items you stated on the menu. I said that I didn't want celeriac soup and I was eventually offered lentil soup. This was actually the highlight of my meal and was delicious. Next came the main course. Again being vegetarian there was only one option and the menu stated that this was Lasagne with vegetables. I don't think I am being unreasonable in assuming that Lasagne with vegetables means lasagne sheets of pasta with a filling of vegetables since lasagne is a form of pasta - silly me! What I was offered was a small portion of what looked like ratatouille. There were carrots broccoli and onions in a tomato Ragu sauce on their own in a heap in the middle of my plate. No pasta, no potatoes, no other vegetables, no garlic bread-nothing and this was supposed to be my main course. Even the waitresses looked embarrassed serving it. My husband had a sirloin steak which to be fair he said tasted good and was done how he likes it but this came with garlic butter and the whole steak was covered in a thick garlic butter paste which granted could have been to someone else's taste. The desserts were unremarkable being cheesecake and lemon tart but at least they were edible. The whole experience was not cheap but we had so been looking forward to a lovely dinner in a top restaurant and that is certainly not what we got. The room itself was fine for the most part but again this was an executive room which we supposed had top of the range facilities but there were lots of little things which irritated more than anything else and when you are staying for a short time you want a quick fix of luxury and pampering - not the idea that you would get better at a nearby Premier Inn. There was no mirror of any kind in the room. The only mirror was inside the bathroom which was not full length and so you couldn't see yourself fully dressed. Quite important for a night out. Also when we washed our hair we couldn't see how to style it as the sockets were in the room but the mirror was in the bathroom. That was irritating in itself but the actual hairdryer was set on such a low level that you would get more heat from simply blowing on your hair. All of these little things are important when you want to dress up for an occasion. Check out was fine and there was a nice touch when we were given Goody bags for the journey of water, crisps, an apple and shortbread biscuits. In summary good things and bad things but I was expecting more and I was left disappointed.

"Fabulous, unforgettable visit!"

5
24/05/2018

I visited for the first time with a group of friends for a reunion. The spa service and facilities will be the ones I compare everything to in future, it was lovely and the cherry on top was the outdoor jacuzzi and sun beds. Afternoon tea was fresh and all our dietary requirements were met. Overall a fabulous experience.

"Great spa, afternoon tea could be improved"

4
24/05/2018

Visited here for my birthday with a family member. Upon arrival we were disappointed to find the spa and afternoon tea we had booked were not actually in the lovely hotel but in a different building round the corner. Upon arrival the entrance to the spa wasn't the best as there was a cleaner hoovering loudly, not exactly a relaxing welcome! The receptionist was friendly and took us theough for our massage treatments. Both therapists were excellent, i had Lauren, friendly and did a great job! We then used the spa facilities which were excellent, lovely and quiet, the most wonderful aspect was the outdoor jacuzzi, with incredible views, fantastic! We then had afternoon tea in an upstairs restaurant area, not quite as grand as we had hoped (badly stained carpets to start). Tea brought over, no offer of coffee etc. Sandwich choice limited, including a poached salmon one whch neither of us thought looked appealing! Scones tasty and good sized soft drinks. Overall a great day, but they should certainly look at upgrading the afternoon tea and consider holding it in the hotel as opposed to a gold club restaurant. Would certainly recommend the spa!

"Overnight stay"

2
22/05/2018

My husband surprised me with an overnight stay with dinner bed and breakfast. When we arrived we used the spa facilities which were great and my husband had booked me in for a massage at 2pm. We were ment to get a robe and slippers with our spa day and overnight - but we were told that our robe and slippers will be in our room but we cant check in until 3pm. The girl at spa asked house keeping of we could get them as treatments at 2pm and was told no! This was a bit dissapointing as it was ment to be a relaxing day and i was having to change in and out of clothes a number of times! When we went for dinner we oredered lentil soup .. it was disgusting! It was warm water with some veg floating around! We got it changed and then rest of dinner was just ok. We ordered cocktails in which there was no menu for - my french martin had no froth on it and tasted like juice and my husbands gin cocktail was ice and soda water basically. We ordered another but they were worse so we gave up and went to bed early. In the morning went for brekfast. I ordered eggs benidict. There was no hollindaise sauce! It was egg yolk! By this point we had had enough and i just wanted to go home. My husband told the girl at reception when checking out but all she said was sorry about that. I then sent them and email and i have had no reply at all! The views spa and rooms are nice but everything else was very dissapointing! All you want is decent food and a nice cocktail with a menu, some hollindaise sauce and a robe and slippers and my stay would of been amazing .. but thats too much to ask by the looks of it!

"Needing some improvements"

3
21/05/2018

I recently visited Gleddoch Hotel for a one night spa break with a friend. On arrival we were mostly happy with the facilities and enjoyed our time in the spa. Our room was very warm, and even after opening the window and turning the radiator off it was still an uncomfortable temperature. We phoned reception and a staff member came to have a look. He asked us if we had tried turning the radiator down, as if we were stupid, and then when we explained that the bathroom radiator couldn't even be turned down he told us “he didn't know he wasn't a plumber”. We were however grateful that the staff moved us rooms but I can't say there was much improvement on the temperature in the new room either. We were impressed with dinner and enjoyed the 2 course deal in the restaurant, the food was delicious. However the staff again looked at us as if we were stupid when we asked what gin they had to offer. We requested Fevertree tonic and were given Schweppes, but after further requests we eventually received the correct drinks. The highlight of our visit had to be the bar downstairs. The bar manager was incredibly knowledgeable and made our experience highly enjoyable. He brought out and array of gin and beer for us to try and we even asked him to make us anything he liked because we were so impressed. The drinks were delicious, he had really got to know what kind of things we liked and he managed to create a great atmosphere in such a small area of the hotel- we didn't want to leave the bar! If this kind of service could follow through the rest of the hotel we would most certainly return. On the morning of check out we were asked to pay for the room, much to my confusion as the £90 room charge + a £50 security deposit had already been held on my account after checking in. The receptionist couldn't seem to find some ‘sales authorisation code' so had to take my full card details and told me that she would process the transaction later and I would receive the £50 back in my account. This is now 4 days after my visit and I have not yet received this money and on my account it appears that £140 is still missing from my account. I have called the hotel who have promised me that it is not their fault and that it is in fact the bank that may take up to 10 working days to process the transaction. I fully disagree with money being held on accounts when visiting hotels. The hotel could simply take card details for any damage to the room and this would suffice. I am now an extra £50 out of pocket and have no real idea when the money will return to my account. This is not only something that I disagree with but I believe that visitors should be made aware that the money is not guaranteed to be returned straight after their visit. It is unfortunate that this is the case as I would have considered returning to Gleddoch however what was meant to be a relaxing spa break has turned out to be a bit of a stress.

"Terrible service!"

1
21/05/2018

My partner and I went away for a relaxing night away only to be greeted by rude reception staff! Checking out was a nightmare, she wasn't interested in our service as we were in our 20s and hurried us out the way for the posher looking people! So rude and not worth the amount of money we paid. The only thing positive about the hotel was the lovely man at the imperia spa, he couldn't of done enough for us but the rest of the staff completely ignorant.

"Beautiful Facility- Adult Oriented"

5
16/05/2018

Stayed here with my Husband and 1 year old daughter for the first night of our Scotland adventure. Beautiful. Probably wouldn't recommend for families with children- everyone was polite, but you can feel that children are not there often. Nice, very warm pool. There looked to be a hot tub, sauna, and steam room as well. There were about 8 other people using the pool area activities at the same time (all men... actually we didn't see a single other female or child the whole time on the property). Room was nice. Bed was very comfortable. LOTS of stairs. A little too "posh" for us, but for a romantic getaway would be amazing. Did not have food included in our stay, and did not eat as menu quite pricey.

"Overnight deal"

3
15/05/2018

Stayed overnight on a b+b deal with Expedia and combined a 5pm deal for dinner. Driveway entrance is impressive and so is first sight of hotel. As with all old buildings, could do with a touch up here + there but am sure this is an on going task. Our room smelled slightly of damp on first entering, and had a not so nice outlook onto some workmens buckets outside our window! Spent a nice afternoon on the outside balcony at the Nineteenth Hole bar. Service here was good as it was in the Vista Restaurant, all staff are very pleasant. I would recommend checking your bill on checkout morning as we had 2 seperate charges totalling nearly £60 that weren't ours, however this was sorted put quickly + efficiently. Would say overall this place was 3.5 stars but not 4 star.

"Wonderful night away!"

5
15/05/2018

Had a great overnight stay with my partner. Room was absolutely beautiful - couldn't fault it at all. Swimming pool and spa facilities where spotless and very relaxing. The staff at the hotel couldn't help us enough - big thank you to Lee who looked after us. Went above and beyond to ensure we had a great stay!! Very kind, down to earth and great to talk too. Will definitely be back!

"Fantastic Overnight"

5
15/05/2018

Had a fantastic overnight stay with my friend for a catch up.Everything from the check in to leaving was perfect. Gorgeous room,great food,beautiful spa and most importantly lovely staff.Will definately be back.

"Our dream wedding - 12th May 2018"

5
14/05/2018

We got married at Gleddoch on 12th May and the day was absolutely perfect. Every single member of staff made us feel like royalty, we wanted for nothing all weekend. From our first meeting, menu tasting and all the way to our dream day on Saturday everything went so smoothly. Rhona and Jordan made sure everything was exactly as we had asked and made sure we were relaxed through out. The wait staff, bar staff and Chris on reception went above and beyond to make sure our guest had a great day. The venue itself is just picture perfect, so many of our guests have been saying how amazing it looks after all the renovations. The bars, lounges and grounds were the perfect spaces for our guest to mingle and enjoy the beautiful views. The food was unbelievable - canapés, main meal, buffet were delicious. The sticky toffee is the best I've ever had!! Our families loved our private breakfast the following morning and they spent all day Sunday playing golf, visiting the spa and relaxing in the fabulous terraces. We cannot thank Gleddoch enough for making sure we had the day of our dreams!!! Mr & Mrs Hughes xx

"Food was poor"

2
10/05/2018

Ordered the £15 burger thinking for £15 this better be incredible and it was anything but, I mean it wasn't disgusting but this place is deluded if they think that burger is worth £15. Friend ordered a chicken salad which went pretty much untouched as was so incredibly dry. Have no issues paying high prices for food but it has to be worth it and this just wasn't. Sorry.

"Perfect overnight spot"

5
10/05/2018

A little gem of a hotel not far from Glasgow Airport which is what attracted us after a long day's traveling. Comfy clean spacious rooms, accommodating staff and a delicious breakfast. We really didn't take advantage of all that was on offer.. The spa and leisure facilities looked first rate. Would return.

"Fabulous"

5
09/05/2018

The hotels reviews and photos do not do it justice. The room was modern and spotless clean. The spa was fabulous- heated seats looking out at that amazing view and a bonus hot tub outside. Pool open until 10 and nobody in while I was there the staff emptied all the water out and refilled both hot tubs showing just how clean and hygeine focused the hotel is. Luxury Elmis products in the changing rooms and bedrooms. Late check out. Would definitely book again. You won't be disappointed.

"Highly recommend"

5
08/05/2018

The layout of this hotel is a little strange due to it being built on different levels and it doesn't have any lifts. Therefore quite a few stairs to climb. I had pleasure of staying 3 nights in a junior suite. The suite was stunning with beautiful views. All areas of this hotel are beautifully decorated. Spa area was exceptional. The staff are great. Food was a little disappointing but I look forward to retuning.

"Fantastic stay, amazing staff especially Angela"

5
06/05/2018

My partner and I recently stayed at Gleddoch and firstly I would like to say how beautiful the hotel and surroundings are, our bedroom immaculate and extremely comfertable. There was one girl in particular who excelled herself by going above and beyond on many occasions in our short stay. Our room key wouldn't work, Angela told us to have a seat and a drink and she would be straight back which she was, our evening meal was Devine and again Angela took her time going through the difference in menus and reccomending a wine to suit our dish which was a remarkable choice. After our meal she wasn't only looking after us but a full restaurant and still made time to speak with every guest she is an absolute asset to your hotel and yous are lucky to have her. The following morning the breakfast was served a buffet style, all very nice but atmosphere lacking with staff hospitality. All in all my self and my husband will absolutely be back to stay at gleddoch and only hope we have the pleaseure of meeting Angela again. Thank you Gleddoch but especially thank you Angela. Hope to see yous again very soon.

"Gleddoch hotel"

4
01/05/2018

Overall a great experience . The hotel itself in beautiful location. Can't praise the spa treatments/ facilities enough. Manger and Staff very helpful and will recommend local attractions to visit . May thanks for memorable stay.

"Wow!"

5
30/04/2018

What an amazing time we had last night. Not overly busy but that meant the spa was quiet enough to relax! We decided to have dinner in our room and the food was outstanding too. Overall we were delighted and this is our new favourite spot for a relaxing spa day/stay over. Highly recommended! Ps - still can't decised what we enjoyed most.. the outside hot tub and the view from our room!

"Our wedding "

1
27/04/2018

We had our wedding at this venue on the 17/03/18. Make no mistake I am incredibly saddened to write this as we had a wonderful day and our wedding coordinator Laura was absolutely fantastic from booking all the way through. Food was beautiful and the venue is stunning all of our guests said it was a fantastic day. The issue we have is regarding missing wedding cards, We are missing numerous cards totalling the value of between £800-£1000. I am not in anyway saying anyone at the hotel should be held responsible for our gifts/cards it is par for the course that you are responsible for your own gifts. What I do hold them responsible for however is the lack of help and support in the aftermath. We stayed at the hotel for the weekend and after opening our cards on the Sunday we quickly realised we were missing quite a number of cards we alerted reception immediately incase they had been misplaced and was told they would look into it but as another wedding was on that day that had to take priority, completely understandable we honestly believed the cards would show up. Come the Monday we were leaving for honeymoon and asked to speak with the events manager who was unavailable so our mothers waited behind to speak with him he asked them if they would please wait until Friday to contact the police to give him the week to investigate. Friday came and went and I contacted a staff member who advised that he had been on annual leave all week so had no idea why we have been told he would investigate during that week and their advise was the contact the police immediately (my mother in law did this as I said we were on honeymoon & I have written proof of this correspondence). The police have advised that the Gleddoch have said cctv is now unavailable they knew this was an issue & the police were being called why could it not have been saved? Or more importantly why did no one care to look at this CCTV when we asked them to on numerous occasions. The most concerning part and the missing money I do hold them responsible for is the card my mums friend handed to a receptionist on arrival as she wasn't aware there was a postbox, the staff admitted they had received this card so were is it? A simple case of checking the cctv at the time the card was handed over would have resolved this issue it was reported and chased up several times why not just check it in the apparent two weeks you had to do so? This would have went a long way to avoiding suspicion. Cards we are also missing that were posted in our post box I was advised there is a CCTV camera directly above it why was this not checked?despite us practically begging them to do so. This review could have been prevented if they had simply provided a decent level of aftercare and essentially not been so lazy & furtive. I have given them chance after chance to do an investigation been patient and polite with absolutely nothing in return I'm absolutely devastated that this is a memory of our day & there has been no steps taken to resolve the issue.

"Work team away day"

5
26/04/2018

We had our team away day at Gleddoch. We had a great room with a large table that sat 25 of us comfortably with a lovely view of the Clyde. We were very well looked after by the staff who were superb. Lunch was excellent as was our private dinner. We also did a gin tasting experience in the Dram Bar with Alan which was a fantastic team event. I'd highly recommend it. Thanks to Mark and his whole team.

"Wedding anniversary party/vow renewals"

5
23/04/2018

After having The Gleddoch recommended to us by a few friends as a venue for our 10 year wedding anniversary celebrations we decided to go stay over to have a look. We were not disappointed, it was fantastic. The rooms are beautiful, the food was amazing and the hotel and the grounds are simply stunning. We then booked for our party, from start to finish the staff accommodated everything we asked for, from helping set up a games console and tv for the kids to play in the evening to finding safety pins for a dress malfunction before the ceremony, a member of staff even picked a guest up from the train station who was running late . They had everything covered and running smoothly for us the whole evening. Out with our event, just staying in the hotel was fantastic, totally family friendly (we have 6 kids) and all of the staff from bar staff to spa staff are lovely. We highly recommend The Gleddoch and will be back again ourselves.

"Wedding"

5
21/04/2018

my friend recently got married here and it was fantastic the staff are amazing and friendly and the building and the scenery are stunning we stayed the night and the room was beautiful and clean with two dressing gowns provided the bed was very comfortable I would stay here again and highly recommend staying here .

"Half Term Family break"

5
21/04/2018

My family and I stayed at this beautiful location Hotel for the second time this half term. The views over the Clyde were prettier than I had remembered, whether the sun was shinning or the snow was falling. The room was plenty big enough for all of us and very clean. We used the pool and leisure facility every day. We loved sitting in the outdoor jacuzzi looking out over the Clyde. The breakfast in the hotel is superb. There was lots of choice and the staff were really helpful. The hotel is in a great location. We caught the train to Glasgow which only took 30 minutes and the train station is at the bottom of the road. Its only 25 mins to Loch Lomond. I look forward to playing the golf course next visit. I would definitely recommend this hotel

"Private Dinner for Family and Friends"

5
20/04/2018

We hosted a dinner in the Lomond Suite for almost 30 people. Everything was perfect. Events team were very helpful in setting things up. Food was excellent and our guests were very impressed by the service. My thanks to all involved.

"Our Wedding - amazing day!!"

5
17/04/2018

We booked the Gleddoch over 2 years ago for our wedding before the refurbishment after falling in love with the views and the hotel itself. The refurb only increased this and we can honestly say we had the most amazing day!! Planning the wedding over 250 miles ago was a challenge but the staff and the events team were amazing and helped me to sort everything and offered advice throughout the whole process. Big thanks to Janette and Laura from the team (who were no doubt sick of my emails ?) they've been fantastic and kept me calm and went above and beyond to make our day special. Big thanks to Jordan too (our MC on the day) he was great keeping things going to plan and checking if we needed to change the order throughout and for keeping a glass in our hands at all times. Also thanks to Alan from the bar, Chris from reception and all the service team! Everyone commented on how nice the hotel was and how lovely the food was – it was served quickly and the buffet food went within minutes. We couldn't have wanted or asked for anything else from the hotel and their staff. We never actually got chance to use the spa but some friends did and they enjoyed themselves and so did the kids! We will definitely be back – anyone thinking of booking a wedding here – do it!! You will not be disappointed – I would do it all again if I could and not change a thing! Amanda & Michael

"Flying visit"

3
14/04/2018

An interesting upgrade to the hotel which has I am sure been costly. Cannot say the decor is our cup of tea but everyone is different. We chose an executive room as opposed to a classic room we had stayed in before. Preferred the decor in the cheaper room. Attention to detail missing and I am sorry to say lack of management control.lots of small things not good. Cleanliness not good. Breakfast was okay but plates cold as plate warmers not on. Otherwise the stay was okay despite the noise outside the golf course facing view. Ask for a river view. Mound in shower. Dreadful staircase. Broken vents outside and inside. As I said lack of attention to detail.

"Dissatisfied "

2
14/04/2018

Beautiful hotel set in lovely grounds, just unfortunate that the reception staff are not the most welcoming, friendly or efficient. Having checked in on the Friday, asked for my complimentary upgrade, which was received we were told nothing with regards to restaurants spa etc. Day two received a call as they thought I should have checked out!! We book one night with points one with cash they knew this as was confirmed on check in but still managed to muck things up. What made this worse is overhearing the conversation with another member of staff with regards to myself and my booking. Not happy! Customer service very much needs improvement. On a positive note domestics were extremely helpful

"Afternoon tea"

1
13/04/2018

My sister and i went here for afternoon tea on tuesday 9th april. She had been given it as a gift from her granddaughter for xmas. We went there really looking forward to the experience as it is a 4 star country hotel and spa. Our first dissappointment was that they did not have us booked in, although we had booked it the week before. We were not given choice or told what it consisted of. When brought to us there was salmon sandwiches which we did not like, they changed these for ham. Roast beef had horseradish which could not eat, but main thing was that the spread on sandwiches was so thick and certainly not butter. Had to scrape it off and leave at side of plate. Couple of small scones and little pieces of what i guess was supposed to be cake. Overall not impressed. Suggest they look at other venues re Mar Hall to see how afternoon tea should be served. Not one of staff enquired as to how things were or if we enjoyed our food or visit. So will certainly not be going back. 2 very unhappy sisters.

"excellent short break"

5
13/04/2018

Got a gift of a short break here and could not fault the place. The reception staff were lovely on arrival and our room was excellent. Everything we could have wanted in it. The leisure facilities were amazing as were the swimming pool and health suite, especially the outdoor hot tub. The food in the evening was amazing and the added extra of fruit in my drink made it special. The breakfast was amazing as was the view from the restaurant. Had a great nights stay and would highly recommend.

"Best night out in months!"

5
12/04/2018

Myself and a few friends decided to have a catch up in the restaurant overlooking the golf course on the 11th of April this year and all agree it was the best decision we had made in a long time. The view was amazing, the staff were all incredibly professional, friendly and helpful. A special shout out to Fionna our server who catered to our every need, and also to Matthew their new Food and Beverage manager who took the time to welcome us and explain any and all questions we had about the menu. The food was out of this world, perfectly presented, perfectly cooked and wonderfully explained by Mathew. The menu was shorter than expected however after my initial doubt I was wowed by the quality of all the dishes. After dinner we moved down to the Dram bar and our expectations were exceeded yet again. The bartender, who I believe was called Andy was wonderful. Incredibly friendly and could answer any question you could possibly think of in relation to whisky or anything else on his bar. The location of the venue is stunning, from the driveway to the car park, and every detail looked to have been thought out thoroughly. I will definitely be back very soon!

"Mr & Mrs Boycott Wedding"

5
08/04/2018

We attended here for our friends wedding on the 7th of April. Our stay was fab from start to finish! The hotel was spotless, the food was brilliant, both at breakfast and dinner. The staff were helpful and friendly at all times. Our room was a great size, bright and had the best view! We used the spa facilities before leaving and really enjoyed the experience, the hotel is well decorated throughout and the spa was modern and also spotless, with the spa staff being very helpful. We will definitely return for a spa break to make full use of the facilities and to enjoy the hotel again!

"Missing wedding gift card."

1
07/04/2018

Having arrived at this hotel as a wedding guest, I was extremely unimpressed by the management's complete lack of concern following the disappearance of my wedding gift - a wedding card containing money - which I handed to the receptionist to give to the bride and groom on Saturday 17th March. The card vanished without trace. Receptionist Kayleigh assured me it would be passed on. Why has there been no internal investigation in this concerning matter? CCTV footage at the reception desk would swiftly solve the mystery - if only someone cared to look at it.

"Mini break"

5
04/04/2018

Thoroughly enjoyed our two night bed and breakfast stay. Superior king size room was lovely, clean and robes for spa were very useful. Food was excellent and although our one evening meal at the hotel took ages to come it was well worth the wait, delicious. First morning the breakfast was buffet style and ample choices. Second morning breakfast was to order and it was an excessive wait for the food (40 mins) but again lovely food. Swimming pool is great along with steam room and sauna. Outside hot tub slightly too cold but the inside one was far too hot, no one stayed in it for long! Would definitely recommend this hotel and if you were lucky enough to get a room with a view of the Firth I bet that is amazing.

"Improvement "

4
04/04/2018

First stayed here in or around 2015 , lovely setting but large and old. BUT visited recently (OCT 2017)and it's had huge investment, rooms are an excellent standard and breakfast fabulous. The gym could do with a little equipment maintenance, and hopefully the door cards have been sorted (it can be a long walk back !) Food is nice BUT could do with a bit more of a bar type menu (in the bar) Friendly staff and hope the above are just niggles ..... will always stay there when I can.

"Perfect"

5
02/04/2018

Visited here for a wedding at weekend, lovely rooms,nicely decorated!lovely scenery! very comfortable bed!!, great breakfast In morning looking over the water! staff very friendly! Will deffo be back??

"Dog friendly hotel and great Dram Bar!"

4
02/04/2018

We just checked out and had a fun 4 nights here. Everyone was lovely towards our dogs which made the stay. Alan in the Dram bar is absolutely brilliant, a real gem and Anthony was fantastic too. They were both extremely knowledgeable about their whisky and the Dram Bar was well stocked and comfortable which made our husbands very happy. A nice man at reception helped us open our safe (didn't catch his name!) as I didn't follow directions and locked my stuff in there, he was so lovely as was Carlos and Angela in the restaurant. Some of the other staff could not be asked but these ones made it a great visit. I can see what other reviews say about parts of the hotel being tired but the fact that they were so accommodating for our dogs and the staff I mentioned made the visit and we really enjoyed our stay. The restaurant and bar need revamping, we ate in the bar and they mixed up our food so me and my friend didn't enjoy our meal at at all and there was a breakage and then a staff member slipped and it was all a bit chaotic so we didn't eat on site again. However the first day they put us in a separate suite where we could eat with our dogs and that was freshly decorated and the staff like Carlos were fantastic. It was not far from Loch Lomond so we went there to walk the dogs and that was a great day out and there are a couple distilleries not too far away which was handy. You defo want to have a car if staying here in my opinion. So a mixed review I guess, it depends on what is important to you but we enjoyed it!! P.S. Thank you Alan and Anthony for taking care of our husbands, with love from the ‘angry wives' and Alan you defo look younger than the both of them haha!!

"Great venue for a family Wedding"

4
02/04/2018

This hotel has a country house feel which I prefer. Staff aren't in your face but friendly and approachable when needed. My super king room 25 was immaculately clean and super elegant and comfortable with gorgeous views of the water from the windows (which open, always a bonus). The room can be warm or cool depending on customer preference. The large shower room was top notch with Elemis toiletries. I loved the smaller public rooms and seating areas where you could just relax, the soft furnishings and ambiance in each room is lovely. The meal at the wedding was outstanding super tasty. Breakfast in the Kilpatrick suite was very tasty and all the elements were of the highest quality. Unusually for a hotel the drinks were very reasonable. All the staff in the hotel were lovely. My room was a long walk from reception, with lots of stairs which I didn't mind and there are ways of getting round for the less mobile. However I couldn't give 5 stars for the following reasons 1/. All over the hotel, outside bedrooms there were a lot of trays with finished meals on them, they should be removed more quickly, 2/. Cupboards and rooms that are less than tidy are left lying open which gives a poor first impression for guests. 3/. Towels from guests rooms who have left, are lying on the floor outside bedroom doors, again gives an untidy look, the dirty towels should be in a laundry basket. 4/. The housekeeper knocks your door before 11am on your departure day, there should be a more discreet way of finding if you have left. 5/. The breakfast in the Kilpatrick suite said 8.30 am to 10.30 am, however some of the wedding party weren't told this and went to the dining room. I arrived there at 9 am and the breakfast was just being brought in and at this time the hot food was almost cold. I would definitely come back here and use the spa and beautiful terraces for a quiet weekend, the views from those terraces are stunning. This was one of the best weddings I have ever been at.

"Jewel of the Clyde!"

4
29/03/2018

Lovely hotel although some activities are on different levels. The hotel is built on the slope of the hill so for instance the spa is halfway up the stairs between reception and the dinning rooms. For that reason don't take your bags out of the car at reception, till you find out where your room is, reception is at the bottom tier and some bedrooms are at the top level so you may have to move the car. The hotel provides a great view across the Clyde so bring the binoculars. The grounds themselves are also great for views and a good walk but watch if you wander into the golf course. The course itself is a decent challenge as its set around the slopes. Other facilities such as the pool and spa are great. There is a pool table in the 19th hole bar but the lighting is terrible if you are playing of an evening, in a corner and dark felt doesn't make for a good game. The hotel is thoroughly clean and the staff were really friendly and welcoming. Rooms come in a variety of sizes and standards for all parties and pockets. Breakfast and dinner were well presented and really tasty, try the curried broth soup if it's available! Good location for jumping off to Glasgow or just the local countryside. Will definitely be back, great for short trips.

"Spa package"

3
29/03/2018

This was a birthday gift from my husband which I was excited and looking forward to. I was joined by a friend who booked a single treatment. On arrival I was informed that all 3 of my treatments would be given concurrently starting at 10am,this was disappointing as having had full body massage,facial then foot treatment I didn't feel that using sauna,pool etc would be a good idea as my skin had lovely oils etc applied to it. On previous Spa days I have attended elsewhere the treatments are spaced out and discussed with you in which order you wished to have them. The treatments were great and Maxine is a superb masseuse. Lunch of a sandwich & soft drink were included in my Spa day,choices quite limited and served on Brioche bun with few crisps and purple coleslaw I think,it was tasteless whatever it was. This gift was £120 and I don't feel I got value for the cost as I didn't get use of the other facilities due to way treatments were given. The relaxation area is great with calming ambience,locker/ shower room clean & tidy. Will I return,only if the change Spa day treatments and space them throughout day rather that all performed together. The other facilities looked great,as I did not feel I could use them without undoing benefits of my treatments cannot say more!

"Extremely dissapointed"

1
25/03/2018

We booked two rooms for dinner, bed & breakfast and upon arrival for check in a lot of the rooms still weren't ready, once they were ready we took our luggage up to the room and were faced with a plate of food in the hallway outside the room opposite. Entering the room you appreciate how lovely the rooms are with the super sized bed that is great if you don't want to cuddle in to your partner, (perfect for me I can't mind the last time we hit it off) anyway back to the review...the stunning view over the river is gorgeous especially when the sun is reflecting off the water, we decided to try out the SPA oh it's a beautiful place if the facilities are all working but we had to wait in a queue to enter as it was fully booked, the out door hot tub is really just a tub as there is nothing hot about it, there is more fake tan stuck to it than what my wife wears on a Friday night, least the tub hasn't got any missed white bits, the indoor hot tub is like my sex life “out of action” as it was too hot. Now to the food that's quite simple it was a horrendous, I remember the school feeding me better if I'm being honest, there is a wee snug bar in the old part of the hotel that was lovely so that is well worth a visit, due to the food being almost unfit for human consumption we ordered a dominos pizza which deliver from Erskine, what a treat it was to...well worth the call. If your going to book here just go B&B and get a domino delivered and you won't be to disappointed....with the drink flowing and heading back up to our room I thought I'm in for a right treat here when I get up the stairs and I wasn't wrong the beds are extremely comfy, I was out like a light...woke feeling fresh with a beautiful view over the river ready to get a breakfast fit for a king, Jesso I was wrong, did I say fit for a king what I meant was fit for a bin, the food was cold, the plates were cold...I'm starting to sound like victor meldrew here but I was just disappointed...on the plus side it's easy access back out on to the main road when your leaving...

"Kerry and Shaun's Wedding"

5
23/03/2018

First time as a guest at this hotel . Service was fantastic, staff very friendly, food was to die for. All in all a great experience . Bar for a top end hotel was surprisingly cheap. Would certainly go back

"spa day"

3
23/03/2018

spa day would be 4 star, but, they had ran out of cups for water, so could not get drink of cold water. Inside hot tub was really dirty, I removed head pillow, as its needs a good scrub, also top part of tub, also needs a good clean, and steam room was out of action. Lunch was vey good and enjoyable.

"Angela made our stay fantastic "

5
22/03/2018

Checked in no issues 2 lovely staff on reception. Went for a cheeky drink and the bar staff were brilliant and recognised the lady who was on reception earlier in the bar then driving the golf buggy . Booked into restaurant for a meal and yes the same lady was around again. Had to ask her name she was fantastic l. A brilliant night all thanks to the fantastic Angela who is a master of many trades. An asset to the hotel thank you Angela

"Lovely views & location - shame about the breakfast!"

3
20/03/2018

THe hotel is lovely, the location is great. However, the room service breakfast was absolutely awful - gone off orange juice, toast with no butter, forgot the beans. When I tried to call to complain/get my things changed, reception and room service didn't answer on several occasions. Beds were lovely & big - comfy.

"Disappointment! "

2
19/03/2018

We have just returned from an overnight stay and we feel let down by The Gleddoch. This hotel is very well advertised with glowing reports about their ‘new' and ‘improved' features - don't be fooled! Firstly, we weren't able to access our room until 45 minutes after check in, as they were still waiting on it being cleaned. The room was spacious and served all our needs, this was the only real positive. When checking in, we quickly realised there was a wedding being held the same day/night, we were never advised of this. Come early evening, we found out our room was situated directly above the function suite for this wedding... the party went on until 01:30 and we heard absolutely everything. When we called reception to complain at 23:00 we were told they had already received similar complaints and nothing could've been done. The spa... the worst I have ever seen. All hype and absolutely no substance. The heated indoor pool is cold. The indoor hot tub doesn't function. The steam room is broken and the outdoor hot tub was freezing cold, broken parts and full of popcorn... The evening meal was absolute chaos! Firstly, our drinks order was taken but drinks didn't arrive until 40 minutes later, despite asking several times. Numerous items were unavailable from the menu, but weren't made aware until we came to place our order. The portion sizes are dreadful. We ordered two courses which took the best part of 2 and a half hours to be served. Upon leaving, our lovely server (the only other positive) apologised for the admitted dreadful service. Breakfast again was basic and we really couldn't wait to check out. We won't return and I certainly wouldn't recommend.

"Our wedding day "

5
19/03/2018

We booked our wedding at gleddoch House hotel in 2017 for October 2018 but we decided to bring the wedding forward to march 2018. Gleddoch were more than happy to help bring our date forward infact they were more than helpful with every aspect of planning our wedding day nothing was too much for them Laura and Rhona were always available to discuss anything I needed they even give me suggestions on where to get things like cake celebrants and more. Laura and Rhona were very helpful when it came to doing menus table plans and name places Rhona even hand wrote all my name cards and table plan. On our wedding day both Laura and Rhona were on hand to help out with flowers guests welcome and even made sure the wedding party had food and drinks to keep us going till the ceremony! Both the girls were amazing on the day always making sure we were alright and kept everything very calm. Jordan was our master of ceremonies he was fabulous too made me feel very comfortable from the moment I met him nothing was an issue even when I was running nearly an hour late there was no problem they made sure they made the time up at the end of the meal and offered teas and coffee in the black and white room! Jordan done a great job he even helped my husbands 96 year old gran outside for a cigarette which I think is above and beyond he was very chatty to all my guests everyone said how lovely he was. I can not fault gleddoch house hotel at all the made sure Paul and I had the day we had dreamt of from start to finish everything was perfect and all ran without a hitch. I will be recommending this venue to anyone that's getting married. A huge thank you especially to Laura Rhona and Jordan You were all 5 star. The food was also 5 star from the canapés to meals and the buffet all my commented on how good it was Thanks Mr and Mrs McEwan x

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Mr & Mrs McEwan Thank you so much for taking the time to post your kind words. It was a pleasure for us to host your special day at Gleddoch and it's great to see it was a memorable one. I will ensure that your comments are passed on to the team, especially Laura, Rhona & Jordan. Please come back and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Fabulous"

5
19/03/2018

We recently had a really lovely weekend here. The hotel itself is lovely - the bedrooms, spa and communal areas have been recently refurbished. It's in a beautiful location with gorgeous views over the countryside and the Clyde. There's and outdoor hot tub and lovely outdoor seating area. What gave the hotel it's warm atmosphere though were the staff. We were so well looked after especially in the restaurant and in the spa. There's a great boutique style 'Dram bar' with every type of Scottish whiskey and gin you could think off. The barman really knows his stuff and will spend a lot of time with you. I would definitely go back.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Glenda Thank you very much for taking your time to post your feedback. It's great to see that you enjoyed your stay at Gleddoch and we very much hope to see you again soon. Kind regards Chris Davis Head of Sales & Marketing

"Spa membership "

5
15/03/2018

Myself and my wife have been members of the spa for just over one month. What we have found is the spa is spotless and all the staff work hard and are always on hand to help with any problems in and around the spa. The steam room had not been working but we have seen work getting done to get it opened again very soon . The gym is also very well equipped and staff are on hand to help out with fitness programmes. Big thanks to all the staff in making our time enjoyable. Danny & Caron

"Girls Spa Weekend"

4
07/03/2018

We had arranged the overnight spa package which included the following: Full use of Spa, 2 x 30min treatments, lunch, dinner, bed and breakfast £185. The Spa facilities are good and the treatments were very good. The outside hot tub cooled down very quickly. Food was nice, staff were very helpful I have forgotten their names! They were very patient and could not be more helpful. Rooms were very comfortable, I have paid a lot more for less!. Breakfast to die for and a lovely package on leaving.

"Chilled night away "

3
05/03/2018

A good deal for a night away which included use of all leisure facilities (outdoor Jacuzzi is especially a nice touch) and breakfast included. The surrounding views are stunning & rooms are nicely decorated. I wouldn't advise dinner at the hotel as it is overpriced, small portions & wouldn't say worth the money - £63 for soup and risotto with 1 house wine each.. There are no shops near the hotel so I would advise taking some stuff with you as the nearest shop is a bit of a drive. Breakfast was good - continental and hot food options with a nice view. The staff were lovely & helpful and we would return :)

"Valentine's Break"

4
04/03/2018

My husband and I visited this hotel on a Valentine's deal on the 10th Feb from the moment we got to reception till we left we couldn't fault it. It has all recently been refurbished our room was stunning with q lovely view of the Clyde. We had dinner here which was part of our deal there was a small mix up with menus but was quickly sorted with a lovely glass of presseco for the inconvenience the lady who attended to us I think her name was Angela she is an asset to the hotel such a smashing girl made our evening so special and made us laugh too. We then went to the gin bar which was lovely and cosy there was a wedding on some guests had came threw but it was a pleasant atmosphere. We retired to the room and what a great nights sleep we both had the beds were sooooo comfy I actually meant to look at the make and maybe invest in one lol. Of to breakfast we went and couldn't fault that either plenty to choose from loads of fruit ,fresh pastries,all sorts of cooked breakfast buffet style and got and yogurts etc so we were not disappointed incase sure I had my fill. We planned to visit the swimming pool as we had been before it had been refurbished the only reason we have a 4 out of 5 so itl probably be a 5 next time but the snow came on quite heavy and we knew we had a toddler to pick up so left before we risked being snowed in so maybe next time so I'd recommend this hotel not too far away from home but far away enough to relax and get away from it all hopefully we will get to visit again soon.

"Relaxing wee break"

4
03/03/2018

Went on the dinner bed and breakfast deal which was very good value. Quick book in, lovely room then went for lunch where the only let down was the initial poor service . Waited ten minutes in the bar for the menu to be brought to us and the ordered drinks, gave up and went into the busier room where we served immediately . Food was very good , the spa facilities good , evening meal good , breakfast average . Excellent massage in the spa , so all in all worth the money .

"Overnight at a wedding"

5
26/02/2018

Me and my boyfriend had opted to stay at this hotel as we were going to a wedding at the establishment. We had booked the super king room with a river view. When we arrived to get to our rooms. It was a complete maze. There were so many twists and turns that I was surprised that we made it back to the room. This was he only negative thing about the hotel Our room itself was stunning. The decor was beautiful and well done and the room on its own had no faults. The bathroom was beautiful and the room was very spacious. The view was as promised. Stunning. The best part of the hotel was the bedsheets. They were like sleeping on clouds. I was very devastated to leave such comfy covers. I'm already trying to plan my next stay here and if you can I would definitely spend a night here.

"Lovely stay amazing views "

4
25/02/2018

Came up from Newcastle. Had a lovely stay. Glasgow city centre 10 minute drive and Glasgow ice bar 8 minute drive. Lovely views especially when we went in heated outdoor hot tub spa facilities free when you book room. Very happy with our premier executive room queen bed large bath room. The only thing was my partner wasn't happy as they had fillet steak online menus but when went to restaurant they only had 2 other ones on menu so we settle for burger & fish and chip in bar restaurant. Would definitely recommend staying here overall very nice view and friendly staff. Thanks x

"Excellent Staff."

5
25/02/2018

We stayed here last weekend and enjoyed it immensely. All the staff we encountered were fantastic and went above and beyond to help. My partner didn't like the view from the original room we were allocated so she reluctantly asked to change if possible and there was no drama at all. In fact the member of staff took her to see the other room before hand to see if it was ok first. I'm not a Whisky drinker but Alan in the Dram bar went above and beyond to find a whisky i could enjoy and his knowledge of whisky was fascinating. We went for an evening meal the two nights we were there and the food was of a very good quality. The steaks and the risotto's were cooked to absolute perfection. wine was reasonably priced and was of a good standard. Breakfast could be a little bit better as there was no bacon and the coffee wasn't great (and at £16.99 I can say i've had better) but I'm being picky at this point as the next day it was cooked to order and coffee was better. Overall we'd definitely book again without hesitation.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Holdo15 Thank you for taking the time to post your comments, we greatly appreciate all feedback. It's great to see that Alan was able to introduce you to a whisky that you enjoyed. We have recently made improvements to our breakfast buffet and will continue to make further improvements. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Disappointed "

3
24/02/2018

We stayed here for 4 nights for our wedding anniversary and had mixed feelings about our experience. Check in was a bit confusing as we had to move our car from the front of the building round to a back entrance. Room was fine and lovely and quiet but view was poor. We had dinner in the restaurant on the first night and were very disappointed, restaurant had a beautiful view but window sills and around base of windows was filthy as was the carpet. Food was ok but nothing to get excited about and the service in the bar afterwards was very poor. Staff were very friendly but not at all polished. Breakfast was ok but again staff were running in circles trying to sort any small request (ie) fried eggs. Upon check out we had a major issue, we had paid for the hotel through Best Western before we left home but at check out they had no record of this and therefore requested full payment again until we could forward them proof of payment upon our return home. After several phone calls from home we did get a refund in the credit card but I felt the hotel should have more contact with Best Western to insure this type of thing does not happen. A goody bag given at check out although much appreciated and a nice touch is totally unnecessary and the money would be better spent on staff training. Spa staff were extremely professional and friendly and we had a couple treatment which was really good and not too expensive. Hot tubs and pool area was nice but again a bit grubby and outdoor hot tub was not operating in one day of our visit. Steam room was not operating at all during our stay. We heard this hotel had been recently taken over by a new owner, well I think the new owner would need to do a bit of work and make full use of this beautiful hotels potential.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Pauline Thank you for taking the time to post your comments, all feedback is genuinely appreciated. All your comments will be passed on to the relevant Managers and the necessary action will be taken. It's great to see that you enjoyed your spa experience. We very much hope that you will not be deterred from returning to Gleddoch in the future. Kind regards Chris Davis Head of Sales & Marketing

"Sort the kitchen"

3
22/02/2018

Lovely room, friendly staff. Peaceful stay with beautiful views. However food lets it down. Stayed for 2 days and didn't have a hot meal once. Even breakfast was lukewarm. Had to wait quite a while after ordering. Restaurant was cold and not very atmospheric - better to eat in the bar if possible.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Torag59 Thank you for your comments, all feedback is greatly appreciated as it enabled us to improve our service levels. We have had a lot of glowing comments regarding the restaurant recently so it's disappointing to see that you did not enjoy your dining experience. Your comments will certainly be passed on to the relevant team members. I hope this will not deter you from returning to Gleddoch in the future. Kind regards Chris Davis Head of Sales & Marketing

"Beautiful Hotel with very pleasant Staff."

5
19/02/2018

My wife and I stayed here for a one night with dinner bed and breakfast included. This is a beautiful Hotel in a fantastic location with some stunning views all around no matter which way you look. The rooms are very clean fresh and have the best-known showers we've seen in a Hotel . Restaurant food is very nice where the staff were so pleasant and the view you had whilst having your breakfast was breath taking. We used the Spa too which was spotless and well kept again showers in Spa were great and Staff very friendly. In the morning we played golf on this stunning course which was well kept even though we've had rain and snow in recent weeks the Green keepers keep it very playable. Check in and check out was very easy and again the Staff were so friendly we will definitely be back soon and would recommend this Hotel to all people young old or families.

"Nice dog friendly night away"

5
18/02/2018

We stayed here for 1 night back in Oct. family of 4 and dog. The hotel and room were great. Breakfast was a buffet in the morning. We went two at a time so the dog wasn't left alone which worked well. My wife and son were going to a concert at the hydro and found the train from Langbank to be convenient, whilst myself, daughter and our dog went exploring with the car. A great stay and would certainly book here again when we need a dog friendly hotel near Glasgow. Might have an upcoming trip to Millport and that being the case we will definitely be back to stay at Gleddoch.

"Wonderful relaxing stay"

5
16/02/2018

It was a wonderful stay. Ask for executive twin room nr 31 with views over the river Clyde and beyond! The breakfast was so tasty and warm. Great pancakes with maple syrip. The three course dinner was the best I had in a long time. The staff is so friendly and helpful. There was a fire alarm and the staff was so professional and efficient in evacuating all the guests. They made sure all the children were warm and safe until the fire brigade turned up! Well done to all of you.

"Ok"

3
13/02/2018

Stunning views of The Clyde, and Golf course but not my 'bag'. Arrival was confusing. No one to help us with luggage and all round a poorly managed hotel. Staff are lovely but need more training, restaurant doubles up as breakfast room complete with murky windows to view what is an amazing view of the area. Can someone just get a good window cleaner! An array of Fawlty Towers style service in the bar and restaurant, grubby dining room carpet where people had dropped food and no one had bothered to clear as they went by, disorganised dinner service. We booked for 8pm, finally got our table, yes we were a group, at around 9.15, so starters came along around 10pm. Not ideal. Overall, this hotel has undergone a new owner, who IS investing in amenities, but first, you must have a fully trained management team in place to execute your desire of a top notch Golf resort and spa. The annex in which we stayed was a short DRIVE from reception or you could navigate the stairs, corridors, more steps, more doors then eventually arrive at reception where the bar is stunning, but not well placed or used!!? A golf buggy would be a benefit to take people to this gorgeous bar from the annex! Reception area is lovely. Untrained staff but in appearance, lovely. Our room safe, along with other guests was faulty so we would all become aware the code was the same in each room! Such a poor show. And a security error! The rooms HAD been decorated to a very high standard, but electric wall heaters??? Really? All functional as a room to sleep but just not 'there' yet. Oh and I'm still waiting for my iPhone charger to be posted. Two weeks now! I'll just go buy a new one! So, as you'll gather, not my fave place, or a place that I'd return to. Sorry, it needs someone older than 17yrs old to be a manager and get things done!

"Beautiful location"

5
10/02/2018

Stunning location, professional friendly staff. Pet friendly although not advertised on web site. Spotlessly clean with lovely big rooms with big bathroom. Staff willing to accomodated our dog if breakfast was required. Would definitely go back.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lesley Thank you for your kind words, I am glad that you enjoyed your stay with us. We hope to welcome you and your four-legged friend back to Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Great hotel"

5
09/02/2018

My husband and I stayed here last Tuesday evening and I can say it was one of the nicest hotels we have stayed in. We were very lucky and were upgraded, and for the cost, which was only £5 more than a city centre Premier Inn, there was absolutely no comparison. Our room was spotlessly clean, extremely comfortable bed, and good quality towels and toiletries. The views are magnificent, the decor very pleasing and the location, which is 5mins drive to motorway could not have been better. The little extras, free coffee and biscuits in lounge, goodie bag with crisps biscuits, fruit and a bottle of water on departure were a really nice touch. We will certainly stay again

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Minnie208 It's great to see that you enjoyed your time at Gleddoch. Thank you very much for your kind words. We hope to see you again soon. Kind regards Chris Davis Head of Sales & Marketing

"Marvellous "

5
09/02/2018

Had an overnight stay 8th February. Hotel is beautiful decor throughout to a very high standard. We had a family room with 2 double beds again the decor was lovely. Red wine in the bar was very nice 9.95 a glass. Will definitely stay again .

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jules Thank you for taking the time to post your review, I am very happy to see that you enjoyed your time at Gleddoch. We hope to see you again soon. Kind regards Chris Davis Head of Sales & Marketing

"Wee treat"

5
08/02/2018

This hotel is lovely. You experience great customer service from the moment you step into the reception. The room was very spacious and has everything you need. Food was also great. Views are amazing !

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Angela Thank you very much for your comments, please come back and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Mixed bag, could be very good"

3
05/02/2018

This is a lovely old house and typically it appears extended and extended further over the years. Lovely reception and bar in the main building however if your room is at the back you are looking a a very long, winding up and down journey to reception. The hotel has a lovely spa including a gym, pool and treatments rooms, I had a great swim and massage, a plus for this hotel. Rooms appear to have been refitted, modern and clean. Having such a lovely bar down next to reception its a great shame that there if no formal dinning room, instead the only restaurant is at the other end of the hotel, yep another walk to what is a very casual restaurant, the same place you have breakfast. I could not fault the food but on our first night we had booked a table for 08:30 and did not get our table until an hour later then our food was further delayed. I put my dry cleaning in early one morning for return the same day, despite chasing I never got it back, kept ringing reception no answer so another walk to reception the next morning to find it had no it been cleaned. This is a nice hotel for the money, the staff are all very pleasant friendly people but there is a serious management problem in the hotel, there appears to be no management present especially when the staff were in chaos serving dinner then breakfast the next day. For this reason I graded the hotel average, it could be very good if the service was improved.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear pbjmclean Thank you for your comments, all feedback is greatly appreciated. As you quite rightly stated the resort has been extended over the years and as part of the development there are car parks adjacent to all bedroom locations and a guest transportation vehicle for any guests with mobility issues. Please accept our apology for the issue you experienced with your dry cleaning. I hope you will not be deterred from returning to Gleddoch in the future. Kind regards Chris Davis Head of Sales & Marketing

"Wedding day!! :-D"

5
05/02/2018

We had our wedding ceremony and reception here on the 2nd of Feb 2018 and I can not express enough how amazing the whole day was everything ran so smoothly the whole day was absolutely perfect. We had no issues the day ran in perfect time I honestly can't explain how thankful I am. The grounds of the hotel and the views are absolutely perfect and well kept, the rooms are to a high standard and the evening meals and breakfasts are lovely. The staff are absolutely amazing and will go out of there way for you nothing is to much trouble I was like to give a special mention to Rhona, Jordan and Anthony they were brilliant so friendly they kept me very calm during the day and made sure it all ran amazingly :-) I honestly can not recommend the hotel and its staff enough, anyone who is looking to book a wedding needs to do it here, the wedding package in my eyes is amazing value for what you receive. Once again thank you so so much for making our special day so magical you all do such a brilliant job and should be externally proud of yourselves Thank youuuu Leanne & mark Sheridan :-)

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Leanne & Mark Thank you so much for your kind words, it was a pleasure for us to host your special day and it's great to see that our team made your day memorable. I will ensure your comments are passed onto all the team involved in your day. Please do come back and see us soon. Kind regards Chris Davis Head of Sales & Marketing

"Gleddoch dub and spa"

5
04/02/2018

Fantastic hotel, overlooking he Clyde, spacious rooms tastefully decorated. Dinner was great lots of choices everything cooked perfectly. Breakfast was excellent hot and cold breakfast cereals, fruit yogurts etc Spa facilities were excellent indoor and outdoor hot tub, swimming pool steam room Spa treatments were excellent great price and very helpful staff. Overall great hotel

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Elaine Thank you very much for your comments, it's great to see that you enjoyed your stay with us. Please do come and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Mr david myers"

5
04/02/2018

Just been for my daughters wedding the hotel was fantastic the staff / photographers/hairdressers were all unbelievable we were lucky with the weather aswell but again it was the best two days I have had for a long time the management and staff made it feel so good every thing went like clockwork I was so impressed and every body from family and friends were the same food was excellent and would not hesitate to to book again rooms clean and comfortable well done to all there

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear David Thank you so much for your kind words. It was a great pleasure for us to host your Daughter's wedding and it's great to see the team worked hard to deliver a memorable day. I will pass your comments on to all involved. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"One night stay for a work trip"

4
01/02/2018

I picked this hotel based on where it was, as i had an early meeting the following day in Port Glasgow, and i didn't like the look of the nearby Premier Inn. As i arrived around 4.30pm, the building looked very inviting, especially given the atrocious weather and the 6 hour drive i'd just endured. Check-in was quick, and friendly and i was soon in my room, which is exactly what you need after a long journey. My room was lovely; nicely furnished and impeccably clean. Same story with the bathroom. I went down to the bar, which is small but inviting, and had a pint and a chat with the friendly barman. As i was so tired, i opted for room service for my evening meal. The large flatscreen TV in the room made this task simple, as there's a menu function on the in-house TV system, showing what's available in the hotels Vista restaurant, or the alternative room service menu. After making my decision, i rang room service, and my meal was delivered promptly after around 30 minutes. I'd picked the Gleddoch bacon cheeseburger, with a chicken liver parfait to start. The parfait was nice and creamy, and was served with a small side salad, chutney and bread. The burger was huge, and served with a side of fries and salad. Unfortunately, the (very small) portion of fries was virtually cold, and the burger was a bit too firm and slightly dry. The cheese was congealed, and it just seemed like it had been re-heated. I've definitely had worse, but i've also had a lot better. Following one of the best nights sleep i've had in ages, in a bed that had the perfect mattress, the perfect quilt, and the perfect pillows, i headed up to the Vista restaurant for breakfast. The view is fantastic, even on what was a dull and snowy morning. My choice of Eggs Royale proved to be a great choice. Perfectly cooked poached eggs, on a fresh toasted muffin, with delicious smoked salmon and hollandaise sauce. Faultless. There was a minor over-charging mistake on my invoice when checking out, but this was dealt with speedily and professionally. I wouldn't hesitate to recommend this hotel to anyone, but maybe take advantage of those lovely restaurant views, as opposed to having room service.

"Business Trip to Glasgow"

4
31/01/2018

Had 9 days at this hotel while working at Bowling on the Clyde Estuary. Good hotel, but very spread out with lots of stairs to get to different levels / elevations. Not an issue to me, but noted some more elderly people finding difficulty and also getting lost in the hallways. Restaurant was good and the breakfast choice excellent with really fast and efficient service. My room was comfortable and fairly quiet. I use hotel gyms all the time and I found the gym here quite small with very limited equipment. All in all I had an enjoyable stay and will stay here again if asked to work at Bowling again.

"Fantastic Hotel and Spa"

5
30/01/2018

My wife and her friend had an overnight Spa experience here last week, had a great time - room was very spacious with a good outlook, food was great - with very nice and friendly staff, would certainly recommend this Hotel

"New Year Break"

3
27/01/2018

Arrived at the hotel on Saturday 30th December for 3 night Hogmanay and went wow as we arrived.. Check in was nice and simple. With Dram bar next to it, with a lovely reception room as well. Asked when the Dram bar was going to be open and was told it would not be open over the Hogmanay period, no reason given. Told to park in the top car park as room was in the new building. The room was beautiful with great views over the River Clyde. Went for a meal in the Vista restaurant in the evening, food was ok, not brilliant, but edible and tasty. The Masquerade ball in the evening being held in the Garden room. Arrived at 7pm to be greeted with a glass of Prosecco. Room was not that big for so many people arriving for the ball. A bit cramped. Told to go into the Garden room for our meal, seat plan was easy enough to read, so easy to find your seat. Informed by a staff member that a wine waiter would be around to take our wine order from the list of wines on table. After 30 mins nobody had appeared. So went up the bar, which had a huge queue as everybody else was doing the same. By the time we had ordered the wine and got it delivered to table the food had already started to be served. The food was very disappointing. Not much of it and not the best. Everyone had pre-ordered the food the week before. So no reason for this. The band started after the food was completed. The dance floor was tiny, probably 6m x 6m. 1st dance was Gay Gordons, not enough room for that. The people dancing were crashing into each other. The band however were excellent, playing and singing a really good variety of modern and 60's music. When midnight came, the piper came in and played, then outside for the fireworks, unfortunately, the rain had started. So a few people missed out on the spectacle. Went back into the Garden room till the band stopped playing at 1am. Next morning for New Years day Brunch, informed on the information sheet that there would be Bucks Fizz served with breakfast. Went for Breakfast and asked where the Bucks Fizz was and was told, we are not doing Bucks Fizz as we did it xmas day?? Fair enough we thought, should not have been on the information sheet then. We then went down to reception to ask about the New Year Luxury Buffett!! in the evening. Told it would be at 7pm in the Vista restaurant, no booking required. We then asked about the Bucks Fizz in passing and she said she would mention to the manager. We found out later that the Bucks Fizz was served after 11am for breakfast?? That day was a lazy day spent in the swimming pool and Spa. This place is excellent. Lovely large pool. Nice and clean. Steam room was not working, but never mind suana was good, jacuzzi was good, The mosaic heated recliners were fabulous, with great views over the Clyde. Evening of New Years day. The luxury buffett!!! Told to sit where we wanted and we would be taken, table by table up to the buffett. Fair enough, good plan. Got into the luxury buffett, plates were the size of side plates, maybe a little bigger. Sausages in Gravy, Chicken Curry, Sweet and sour Pork. A few bits of cold meat and the salad was only tomatoes!! The food was terrible, not a luxury buffett at all. The deserts were a bowl full of Profiteroles or mince pies. When asked for a spoon, the girl said you have to ask the waitress in the restaurant for a spoon. Before all the tables had been served they ran out of food, people had been going up twice or taking 2 plates as the single plate was not big enough. A lot of complaints about the food situation especially by the last 2 tables. If that was a luxury Buffett I hate to see what a normal buffett would be like. Anyway after the buffett we relaxed in the 19th Hole bar, which had been prepared for the nights ceilidh. The ceilidh band were excellent. Playing all the favourites with nice clear instructions how to do dances. The next morning after getting showered the lights went out. So we rushed down for breakfast as we knew there would be a finite amount of hot food. The staff did their best with candles being lit and using their mobile phone torches so you could see your food. And about 10mins or so after we started our breakfast, they ran out of hot food. No surprise there. Not the hotels fault. We could not check out so they said they would send us our bill. No problem there. We felt that the service provided by the staff was not the best, there was no signs of management anywhere to be seen. The staff had a very laizze Faire attitude. and definitely needed guidance. We wil probably return for a 2 night break in the future, but would never come here for a hogmanay break again. We were disappointed with the service the staff provided. The hotel is beautiful though.

"Fantastic spa break with the girls!"

5
27/01/2018

Stayed with a group of friends on a fantastic value spa break on itison; £75 per person for dinner bed & breakfast with spa use & a back neck and shoulder massage. The rooms were lovely, super king bed in one of our rooms & 2 doubles in our other room. Rooms were modern & clean with good facilities. The spa is lovely with outdoor & indoor hot tub, heated marble loungers, steam room, sauna & pool. Seemed to be adult only which was great for a spa break. The massage was amazing. Food was very tasty, plenty choice & good quality. Only thing that the restaurant can improve on is the regularity of checking & topping up at breakfast but still plenty food to chose from. Hotel was easy to find. Definitely would recommend & plan to revisit.

"Short break"

5
25/01/2018

We stayed at this hotel for a one night stay using a 5pm deal which included room, dinner, breakfast and use of the pool. On arrival we were checked in quickly and also a reservation for the restaurant was taken. We had a junior suite room(No.65) situated above the reception area. The room was massive with a huge king size bed, wardrobe with built in safe, bathroom with shower in bath heated towel rail and free toiletries. There was also a small table with 2 comfy chairs and wall mounted large TV. The spa area has a free to use swimming pool, steam room, sauna and indoor and outdoor spas. Other treatments are available at an extra cost but we didn't use any of these so can't comment on them. The restaurant is on the upper floor and has fantastic views out of the windows that cover two walls. The menu we got was part of the 5pm booking we had made and was perfectly ok with plenty of choice you could order of the A la Carte menu if you wanted and you got £20 off your bill but as I said the 3 course deal meal was fine. After dinner we headed downstairs to the Dram bar for a few drinks. It is mainly a whisky bar but serves plenty of other drinks and anything they don't have there they will get you from the top bar next to the restaurant. Another reason to visit is to talk to Alan behind the bar as he is a font of knowledge on whisky and full of amazing facts. Breakfast in the morning was again excellent there was plenty of choice with both a continental and full cooked available with tea, coffee and fruit juice.We were very impressed with all the members of staff that we dealt with on our break and a big thank you to Mark and all the staff that helped make it a great night away. We will definitely be back again.

" Can't wait for a return visit!"

5
19/01/2018

What a great weekend away. Nothing was too much bother for the lovely staff whether it was learning how to crush ice or checking ingredients for allergy advice. Special shout out to Sharon and Angela in the restaurant. We really enjoyed your banter and appreciate you going the extra mile.

"Nephews Wedding and overnight stay"

5
18/01/2018

Stayed at this hotel on 12th and 13th January to attend my nephews wedding which was being held at the hotel also. Room 36 was lovely very spacious lovely Elemis products in the bathroom and huge mirrored wardrobe plenty drawer space and lovely fluffy dressing gown and slippers in room also. Breakfast was of a great standard with hot items, selection of fruit, fruit juice yogurts. Our shower hose was faulty but this was soon rectified very promptly by the guest services manager Lee lovely caring person who managed to find another shower hose and fitted this and worked perfectly. The wedding reception was amazing the room was beautifully done out to cater for all the guests and the meal was lovely the evening buffet was lovely also compared to your normal sandwiches and sausage rolls. Check out was busy but again very efficient and got a lovely goody bag when leaving the hotel. Would recommend for an overnight stay.

"Fantastic Staff"

4
15/01/2018

Stayed Sun 14th Jan at the Gleddoch hotel after my partner winning an overnight Bed and Breakfast deal. The last time I was here was probably 30 years ago,so was curious to see the changes. From the efficiently and welcoming Sarah Jane at reception to Paula at the Spa who managed to find me some strawberries for my prosecco ( thank you so much!) and the lovely Maxine who massaged my back, shoulders and neck to make me feel human again! The hotel as I remember has massively increased and the Spa is amazing, the fact that it's on my doorstep has made me vow to use this fantastic facility again. The outside (yes I used it!) and inside hot tub, pool,steam,sauna room are a must visit. Our room (43) was on a weird corner site but worked fine, Bed was massive and SO comfy, but view wasn't great but in January it gets dark quickly so no big issues there. The only thing ( and again it's only an observation) the Spa menu has hot bacon rolls on it ( amongst others) which I thought Kitchen should be promoting healthy eating ? But to be fair they are probably catering for the golfing market as well. Checking out was prompt and the Wee travel munchie bag was a lovely surprise ( Thank you Chris) To sum my review up Would I go back again? .... Definitely, Would I recommend? ... For sure... What was my highlights? .... 100% the staff ... Thank you and looking forward to seeing you all again soon

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Diane Thank you very much for your kind words, it's great to see that you had a relaxing break with us. We look forward to seeing you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Overnight for family celebration"

2
15/01/2018

We booked the hotel for a family celebration, unfortunately despite what has obviously been a period of great investment and effort will prove pointless if people leave the hotel feeling disappointed or underwhelmed. To say we were very disappointed is an understatement, when I booked the room I was informed there were upgraded rooms available in an elevated position with spectacular views over the Clyde so I paid the extra, room 18 has a very miserable view of the housekeepers storage hut. I raised my dissatisfaction to be informed the hotel was full no other rooms were available but that the manager would be informed of our issue. No contact was made by anyone and when I enquired on leaving no one seemed to know about it. We visit many hotels for short breaks and I can see real potential in The Gleddoch its position is beautiful and the facilities are of a high standard but it is lacking in general hospitality and guest services. The staff seem to be struggling to maintain pace with the developments and this will ultimately damage their reputation. The reception area is poorly laid out with guests having to stand in a doorway to book in if there are more than a few people at any time this has the knock on effect of people having to squeeze past other guests even before they enter the Hotel, by rearranging the reception to allow people to queue away from the door it would make that more comfortable welcoming and efficient. The food at the reception we attended whilst of reasonable quality was cold as was breakfast, the toaster kept breaking down and guests who arrived towards the end of service found it difficult to get anything at all. These are not unsurmountable problems but they amount to a disappointing experience and I for one did not feel it represented value for money, as I have said I believe the hotel has real potential to be a great hotel and spa but is really falling someway short at this time and I am afraid I would not be confident of booking again.  As mentioned I did raise my concerns at the time and sent these comments directly to the hotel but received no response which I suppose reinforces to me that customer service is not high on their list of priorities.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Jim Thank you very much for taking the time to post your comments. All feedback is of course greatly appreciated and please accept my apology if you did not receive a response to your contact directly with us. We do indeed have a selection of rooms with great views over the Clyde Estuary. Unfortunately room 18 faces towards the golf course and does not therefore have a Clyde view. Apologies if you were informed that room 18 had a Clyde view, this will be taken up with the front desk team. The planning of the reception area layout was undertaken with great attention to detail and the front desk has been placed in the only feasible position. During busy periods of check-in guests can of course queue towards the other side of the desk. Thank you once again for posting your comments. Kind regards Chris Davis Head of Sales & Marketing

"Very giod"

4
14/01/2018

I've been here twice now for a spa day each time, but haven't stayed in the hotel. I was pleasantly surprised at how nice the spa was. It offers lovely views across the water to Dumbarton from the outdoor hot tub and inside there is another hot tub, sauna, steam room and swimming pool. Staff are all friendly and we enjoyed some great treatments. I went for the salt scrub which smelled amazing. My only complaint is the restaurant staff are very slow. Each time I've been we have had to go and get someone to tell them we want to order or to order more drinks. They don't seem to hang around in the restaurant area and disappear for long periods of time. Apart from that I will be returning as the spa days are reasonably priced.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Miss Chisholm Thank you for posting your view. It's great to see you enjoyed your spa experience once again. Thank you for advising us regarding the service in the restaurant, this will be looked into as a matter of urgency. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Another lovely visit"

5
13/01/2018

I booked for 2 days whilst visiting my mother, I stay often as I just can't really fault it. The room was perfect , very clean, the right temperature looked fantastic. I had an evening meal, again staff were charming and the food to be honest was quite lovely. When using the leisure facilities I did notice the steam room was still out of use and the hot tub is still damaged as in other reviews- maybe waiting for parts? Pool was warm sauna was lovely. When I last visited the town I stayed at Mar Hall as Gleddoch was full, considerably more expensive and I have to say that for what I've just paid Gleddoch- you win hands down! Your team are just lovely- charming, polite and really friendly not over formal. I honestly enjoy every single visit here, it just never disappoints. And the little goody bag on leaving was such a lovely touch , I was really impressed

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Missblue22 Thank you very much for coming back to see us and for your kind words. As you correctly state we are awaiting parts from the manufacturers to get the steam room and hot tub operational again. We very much look forward to welcoming you to Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"New Year stay - shockingly bad!"

1
11/01/2018

Booked my family of 5 adults for the New Year package for 2 nights DBB. We arrived to a large queue of people trying to check in at the one time. Why not allow people to check in earlier - everyone staying for New Year was told to check in at 3pm(?!) We were advised to go to the bar for the welcome bubbly and truffles as some of the rooms weren't ready, only to hear the barman moan that people were taking more than one truffle (seriously?) Once we got our room, we went to the restaurant to get some food. The family next to us had waited for an hour to be served, so we opted for the selection of nibbles. In the menu nibbles were stated as "olives, salted nuts and bread with oil and balsamic". I ordered them for 3 people. What arrived after 40mins was one bowl of olives and a bowl of nuts - no bread, no oil, no balsamic. When asked where the rest was, I was told, "Sorry we don't have any bread" I then waited another 20mins to be given cheese sticks instead with another bowl of olives. Waited at the bar for 15mins to be served for a drink, to be told no cranberry juice. On arrival for the new years eve ball, we were crammed into a suite for a drinks and canape reception. Went in for dinner to the Garden Suite, tables jam packed together. We were on a long table of around 20. Dance floor was the size of a postage stamp. Really claustrophobic and not comfortable at all. When you wanted out of your seat, you had to warn the person on the table behind you were about to pull out your chair. We asked the waiter for wine for the table - that took half an hour, and came without a wine chiller. We asked 3 times for a wine chiller to be told there were none left. Dinner arrived - starter was a plate of anemic looking salted smoked fish and tasted well, like a plate of salted smoked fish. Main course was billed as "beef fillet", what arrived was once slice of processed beef, and it was cold. Asked for it to be heated up. Waitress came back with a new plate of food... which was also cold. Dessert was billed as "creme brulee" - it was absolutely disgusting and inedible. Sent it back and had the chocolate dessert instead - equally disgusting. Throughout the whole night not one single dirty glass was removed form ANY of the tables. The elderly party next to us left after the meal, and their dirty dessert dishes were still lying on the table at midnight. No water on the tables - asked my husband to go to the bar to get some - he came back with a vase of water(!!?) - He was told by the barman there were no water jugs left, and the only thing he had was a vase. The band were mediocre, the dancefloor was inaccessible due to it being tiny. I reckon there were around 130 people in the room and a dancefloor that would fit 20 people. Next morning breakfast was plentiful but not hot - asked for it to be heated up. It came back with the plate heated, but not the food. Around 4pm we were in the bar, when a manager came in and started noisily re-arranging the furniture. We were then told we had to leave the bar as they needed to set up the room for that evening. I asked if there was somewhere else we could go to finish our drinks and was told No, you have to be out of here by 5pm. So we just went to our rooms. That evening was billed as "deluxe or luxury" buffet. Hot dishes consisted of macaroni cheese, sausages in gravy, baked potatoes and chicken curry. The rest was cold food. A deluxe buffet that does not make. Entertainment that night was the best thing of the whole stay there. That evening going to bed, my parents dropped into another lounge where there was entertainment - a female singer. She made a comment over the microphone about what my dad was wearing. This ended with her announcing over the microphone to my dad "I'd chew you up and spit you out" - absolutely appalling!! My dad was extremely embarrassed and left. Last morning we went for breakfast - there was a power cut (not hotels fault) , so we had coffee and toast by candlelight. On going to the reception to ask what was wrong, I was given a glow stick to see my way back to the restaurant. Very few of the emergency ceiling lights were working. This is probably the most shocking of all. I dread to think what would have happened in a rabbit warren of a hotel in the night if there had actually been a fire. We went to the spa after breakfast when the lights came back on. - steam room closed as it wasnt working - no handle on the door of the sauna (I've since learned that my neighbour stayed 2 months ago and there was no handle on it then either). Got into the indoor hot tub - head cushions covered in grime and not clean at all. The cover over the pump was cracked and filthy, and there was scum around the whole of the water line. - No life guard or staff around. The outdoor hot tub was working - a group of three went into it and were in it the whole time we were there (around an hour and a half) - even during the cleaning cycle. Couldnt wait to get home! - I complained before I left and was contacted with a standard letter which didnt make any mention of or address any of my issues. I was offered a complimentary overnight stay for 2, even though we were a party of 5. So if we did want to go back, pray tell, how do we decided which 2 of us out of the 5 get the stay, as we all experienced the same shocking service and all payed the same money? A beautiful hotel, which obviously has had a lot of money spent on it. Such a shame about the poor management of it, shocking service and food. It was such a huge disappointment when we were so looking forward to an amazing family time away at such a special time of the year.

"Overnight Stay"

5
11/01/2018

Stayed recently whilst attending a conference. Room was spotless and comfy. Food at evening event was lovely considering number of people catered for. Staff were really friendly and helpful. Plenty of choice for breakfast. Could have been warmer but didn't stop my enjoyment

"Over night stay"

3
11/01/2018

We stayed at the hotel for one night. Got married here 4 years ago and hadn't been back since. The room was expensive and not that special. The breakfast was ok but again pricey for what you get if you don't get a deal. We had to ask for the sheets on the beds to be changed as they were dirty and didn't. Not ideal. A complimentary drink might have been in order but at least we got an apology.

"Disappointing."

2
11/01/2018

Looked forward to a couple of days of relaxing with nice food and a couple of treatments in the spa. Room beautiful and very comfortable bed. Lovely views. Now the downside. Couldn't book any treatments as the "system was down". Steam room out of order, and outdoor hot tub covered, so the spa consisted of pool, indoor hot tub and sauna. Was advised by a member of staff that she would contact me when system was back up to book in for treatment. Never happened. We had booked for dinner, bed and breakfast, but the market menu on the first night had very limited choice(ordered steak at a surcharge). The next morning I asked the receptionist if we could have bed and breakfast on day 2 rather than dinner as we felt the choice was very limited. She checked with the reservation manager and later that afternoon assured us that there would be a different menu as "it was the first week of a new chef starting and a new menu is going live tonight". Same market menu that night and when I enquired about the new menu, the waitress brought the A La Carte menu. This had a bit more choice, but not much. We ordered from this(£20 extra). Overall we were very disappointed with our stay. When we were asked on checking out if we enjoyed our stay, I did point out the things I stated above. The receptionist smiled. No apology. Please don't ask the question if you have absolutely no interest in the reply. Lastly, why the goody bag when checking out. Packet of crisps, shortbread, bottle of water and an apple? Concentrate on getting the menu right and forget about goody bags.

"Xmas party/over night stay"

4
10/01/2018

Hotel is always lovely, our room was fantastic & clean, also our meal was good considering there is so many to cater for, although the waiting staff could do with alot more experience we were seated with another party but while our mains had arrived and were virtually finished when the other party just recieved theres. My biggest issue was the fact that £50 was taken from my bank account without my knowledge (this apparently was in case of damages to room-which there werent) when i phoned and enquired i was told this was standard practice and would be returned 3-5 working days, we were under the impression card details were kept if needed and were certainly not aware of money taken out of accounts! Although it was refunded 5 days later. All in all we had a brilliant night and will return although il be more cautious over my bank details!

"DBB ITISON deal"

3
04/01/2018

We stayed on a DBB ITISON deal on 3 january. The hotel was busy and so maybe we didnt experience the hotel at their best. The room was in a modern annex to the main hotel, the room was very nice and we both enjoyed a good nights sleep. The facilities were a little disappointing as the steam room and latterly the outdoor hot tub were out of service. The dinner itself was lovely ( albeit very slow service ) . Breakfast on the other hand was a major let down ( hot food buffet very disappointing/unreplenished hot plates)

"Hogmanay 2017"

1
04/01/2018

Arrived about 3.30 from airport, check in from 3. Reception chaotic, small, full of folks who had all prepaid no rooms ready ‘running a little behind today'. ‘Go to Dram bar for truffle and fizz while you waited'. Jammed with people no one behind the bar. Eventually porter sticks his head in and notices, 5 mins later duty manager appears. Not enough fizz or glasses. Walk up to golfers bar past empty ice buckets and glasses lying in most nooks and crannies. Meet friends order sandwiches some hot, some cold wait for over an hour and wrong order arrives. Back to reception past glasses and ice buckets for room key. Try again for truffle and fizz. Still no glasses but a dribble of fizz in bottle on bar which disappears while waiting for clean glasses. Wine waiter started to pour new bottle into dirty used glasses. Eventually fizz secured in clean glasses. Black Tie Hogmanay Ball in Garden Room in prospect. 7 prompt for canapés and fizz. Arrive walking through the hotel as most guests did to find ante room jammed and fizz on a table at other end of room by the entrance from outside. No soft drinks on table eventually canapés staff say don't know if any available try the bar, fight back through jammed room. In line for bar when call comes to sit down for dinner. Black Tie all guests in their finery flamed up long dresses kilts etc. Garden room you have guessed it Jammed. Struggle to get to table and have to rearrange table to get seated. Serving staff struggled to get hot plates of food to guests. No table service for drinks. White Wine and Fizz bought from bar not chilled. No ice buckets available, walked past 2 after the event still in the same nook! Only 2 bar staff. Liberated a vase and got ice from the bar who needs an ice bucket. Food was tasty and hot. Not a great deal of it but chef did well. Even the band commented on the lack of space to dance. That did not stop them playing the ‘Gay Gordon' which descended into carnage. Not sure how many they Jammed into the room could not stand up to count. Guests brought back empty glasses to bar as no one was collecting them but if you needed fresh, you've guessed it none available. Fine Piper at midnight and fireworks. All groups of guests were sat together in the black tie event e g they new the size of all the groups. New Year's Day breakfast buffet only tables of 2 or 4 not a problem just rearrange tables yourself, sorted. New Year's Evening Gourmet Buffet lets make sure we can have table for 6 in the eveningR reception say not a problem will pass onto banqueting, sorted. No chance first group of more than 4 grab it. We ask for our table of 6 ‘sorry its gone'. Jammed onto a table for 4!! Room likewise Jammed. Kilpatrick Suit opposite about a 1/3 of the rooms hosts the buffet rest blocked of or laid with lounge furniture. Ice buckets now reinforced with more empty glasses remain in same nook that every one including staff walk past!!!! Gourmet Buffet: baked potatoes, sausage in gravy, chicken curry made with leftover turkey inc the stuffing, no one could tell the veggies and gluten frees what was what. When popadoms ran out they were replaced with haggis balls, that must have been the Gourmet bit. Cold table looked slightly better but who wants cold turkey at that time of year. No cheese knives or indeed any knives to attack the cheese. Supervisor could not leave her post for some reason to sort any of this. Sticky puddings, no custard or cream to accompany apparently not appropriate for a buffet, I think that goes for the sticky puddings as well. Profiteroles chocolate could not be liberated from the pots the catering supplier had delivered it in. Tray cakes were nice but more appropriate for a coffee shop not really Gourmet Buffet material. Staff did not know if they contained nuts at least 2 of the guests had nut allergies and the brownie did contain nuts. Asked banqueting manager for tea/ coffee said he would sort. Reminded him some time later. He took us to a table already laid up but covered with cotton table cloths. With a flurry he removed the table cloths. Their sat 3 small flasks, max 8 cups each. Asked about cups as none were on the table nor tea spoons, milk nor sugar. About 15 minutes later we got some stewed tea and coffee. Breakfast on the last day started encouragingly as they had left the tables the guests had rearranged them the previous evening. Got table for required number. The power cut that followed was not the hotels fault. Time for healthy rabbit food anyway. Final walk down through the hotel and yes the empty ice buckets and dirty glasses remained serenely undisturbed in their nook. Sat in the dram bar waiting for taxi back to the airport after 3 o'clock and hear ‘ sorry your room is not ready we are a bit behind today' coming from reception. As a Scot returning for my first Hogmanay in over 20 years this was an embarrassing experience. This establishment has a wonderful location, excellent facilities when not ‘Jammed' and willing workers. It totally lacks communication, management and leadership. Somebody needs to grip this place and sort out the systemic failures.

"Christmas"

4
04/01/2018

The suite had been refurbished to a high standard, with a sofa bed for our 6 year old daughter, we stayed in the same room the previous year and this was the third Christmas we have spent at the Gleddoch. The staff were friendly and helpful. The Christmas itinerary was enjoyable and our daughter loved it and the opportunity to go swimming every day. No doubt we will be back again

"Great Value Family Stay"

5
04/01/2018

Booked Gleddoch as a stopover hotel on our way home, but we will definitely be back for a family break away. Given the rate we paid it was exceptionally good value with quality furnishings, plush linens and nice pampering touches such as Elemis toiletries. Our room was quite "bling" but very well kept and our room was spotless (Helen from Housekeeping). We were given a complimentary upgrade so had stunning views over the Clyde and sparkling lights of Glasgow city in the distance at night. The children shared a good quality sofa bed and our bed was huge and very comfortable. The pool and hot tubs were a nice extra (again with Elemis toiletries) and the staff were very friendly and helpful - particularly the lovely lady maitre d'. We had room service which got a little mixed up as the restaurant was very busy but the manager was very apologetic and helpful and went out of his way to resolve. Thank you! The food was tasty and reasonably priced. Lovely to have discovered a hotel that is comfortable to stay in and doesn't break the bank. Next time we want a city break to Glasgow we will consider basing ourselves here as it's only a 20min drive away from Braehead and the city centre but is a great place to retreat to at the end of the day! We will definitely be back for a longer stay, and I look forward to trying out the treatments offered in the Spa. Thanks to the staff for such great service.

"Mk"

3
01/01/2018

Hotel is beautiful, the spa is so peaceful and relaxing. Some of the staff were friendly enough but others were really rude. We had dinner in the hotel and I feel we were overcharged extremely. Steak was terrible, wasn't even offered a steak knife, asked for chips and recieved undercooked chips. Asked for ice and was told they didn't have any. Lovely hotel but definitely would not recommended eating there

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Martin Thank you for your comments, all feedback is greatly appreciated. Your comments concerning your experience in our restaurant will be looked into as a matter of urgency. Kind regards Chris Davis Head of Sales & Marketing

"Charming hotel with perfect balance quality price"

5
24/12/2017

Really charming hotel with a convenient balance quality / price with relaxing spa facilities and indoor swimming pool. Staff was lovely and supporting. Restaurant was a little bit slow during dinner service but better for breakfast.

"Fantastic!"

5
22/12/2017

Amazing staff and food, considering the prestigiousness of the hotel, nobody was too snobby. The staff made sure you were happy at all times. Would definitely recommend, especially the spa and the restaurant!

"Rooms to avoid"

3
22/12/2017

We were very pleased with the Restaurant Market Menu on our first night and can say the general hotel facilities including the rooms were of a high standard. We were however disappointed that the first room we were allocated was overlooked by a window in another part of the building (room 56), Background fan noise from a Kitchen below (room 54) and fan and radiator noise (room 62).

"Christmas Party night ...... what a difference a year makes!"

4
20/12/2017

Last year we attended a Christmas Party night and i slated it.... it was terrible BUT a year on and Gleddoch have done there best at making up for it and they invited us all back this year and we boldly returned and we were not left disappointed! We were in the hotel and the atmosphere from the outset was definitely everyone wanting a good night. The music was good, there was so much food i couldnt finish it and on the whole I couldnt have asked for anything else. A great night and credit where credit is due it was a super night!

"Christmas Party night"

5
17/12/2017

Great party night, DJ was excellent. The staff were very helpful. The views over the Clyde and Ben Lomond are fantastic. Never had time to try the SPA activities but intend to visit again. Rooms were clean and not to warm. It was a very pleasant stay.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Phil Many thanks for your kind words. We look forward to seeing you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Relaxing stay "

4
17/12/2017

Booked this hotel for my partners birthday and must say that we had a brilliant stay. The room was spotless and well presented , there was no hairdryer in the room but we phoned up the reception and they brought it to the room in a couple of minutes. We didn't have any spa treatments but used the leisure facilities which were great, really relaxing. The water temperature in the pool was perfect also the hot tub inside was great, we also used the hot tub outside but only for a few minutes as it was really cold and the water wasn't the warmest. But all in leisure facilities were great and we enjoyed it. However , we didn't have our dinner at the hotel's restaurant as the menu choice was pretty poor there wasn't any traditional dishes. So we went to the restaurant Coast nearby which was great. I would also like to mention that there was a lot of stairs and no lift which was a bit of a struggle carrying bags. The staff were fantastic and very helpful, the reception at check out time was really busy but all the staff were really professional and polite. Would certainly recommend this place for people who are looking to relax and have a lovely cosy stay.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Atriukaite Thank you very much for your comments and I am glad to see that you enjoyed your stay with us. Your comments regarding the restaurant menu will of course be taken into consideration. Unfortunately our hillside location does not enable us to install a lift however there are car parks that service all areas of the hotel and a guest transportation buggy on request for any guests with limited mobility. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Underwhelming "

3
15/12/2017

The room was miles away from the reception and up lots of stairs with no lift we were left carrying heavy bags all the way. The room was lovely and spotless.The dinner menu had very little choice (no chicken dish available either) all meals were french dishes which we didnt want. At one point the staff left the dining room for 25 minutes. So it was very hard to order a drink with the meal as staff were not around. No one came to ask if the food was ok or if we needed anything else. Ordered steak medium but was well done. The sauna and steam room were not functioning properly and the outdoor hot tub wasnt working until late evening. Lauren in the spa was brilliant tho. Dont think i would visit again or recommend. I had visited the loch side hotel a few months ago and would say it was so much more enjoyable for the same price.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lynda Thank you for taking your time to post your review, all feedback is of course appreciated. Your comments regarding the restaurant service and spa will of course be looked into as a matter of urgency. Kind regards Chris Davis Head of Sales & Marketing

"Amazing Wedding"

5
14/12/2017

On 03/12/17 Scott and I had our wedding at the Gleddoch House Hotel. We had booked the wedding 2 years previous. From the moment we booked our wedding, the staff could not have been more helpful. It did not matter how silly my emails were, Laura always replied and would do her best to accommodate any request that we had. We honestly could not have organised the wedding without Laura's help with the venue. On the day our wedding our coordinator was Jordan. Jordan went above and beyond to ensure that our day went perfect and that's exactly what happened. Laura was also present throughout the day and we both felt like they were our guests and not working for the Gleddoch, they felt like family. All the staff at the Gleddoch are amazing, friendly, approachable and work very hard. If anyone is looking for a beautiful location for their wedding please consider the Gleddoch House Hotel, or even just for an overnight stay. I honestly could not fault anything. Thank you so much for making our day perfect. 5 stars is not enough!!

"Wife's Birthday Night "

4
11/12/2017

Great welcome on arrival at Reception/Spa great service, meal in the Vista Restaurant room was immaculate and spacious great sleep ?? in a very comfortable bed, Breakfast was plentiful then back to the Spa facilities with a late checkout ?? Big??from me ?

"Spa day"

5
10/12/2017

I've just been up for the day and had the best day with friends for my birthday , we all had a back massage which was great spa was fantastic then afternoon tea staff were all lovely the place looks amazing and so clean can't wait to go back x

"Fab Christmas night/spa day"

5
10/12/2017

Excellent time. Gleddock thought of everything. Fab overnight all pre booked didn't even need to go to the bar. Gleddock thought of everything. After night of festive fun, spa and chill in amazing relaxation room. Mince pies and homemade shortbread topped it off. Thanks to all x

"Unhappy with the reception. No information given re meal times, pool opening, etc etc."

3
09/12/2017

We arrived in the evening. We too k our luggage into reception where the person on duty asked for a credit card..gave us a key, very little information..then said get back in your car and go up the hill!!! We tried the next building up the hill but that was not where our room was..so it was back in the car yet again. The door to this annexe had a notice on it saying This door must be kept closed..but it was always open making the corridor freezing. The room was along a corridor and up and down stairs with a view of the car park . The room was spacious and clean but the walls paper thin. We had a party going on in the room next door till 4am. I did not use the spa as all treatments were fully booked. The pool was a good size but much too warm for me. The dining room at breakfast was very noisy and busy. The food was as expected though not very hot, the service good. We had dinner on the first evening and there were only three tables being used maybe it got busier later. Food was very tasty and well presented but small portions.

"Great place but a few let downs"

3
02/12/2017

Stayed for one night first thoughts it's a beautiful place,our room was ace spa facilities great outdoor hot tub as well. Spa staff really friendly and helpful.we then went for dinner where service was a bit weary,food was great (wine a bit pricy) Then after dinner bar closed at eleven but another bar might open we were told they would let us know(still waiting). Breakfast was really good but it was cold and the beans were put off as heater was broken we were told we will bring them out (still waiting )lovely place but few let downs

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Divster_11 Thank you for taking the time to post your comments, all feedback is greatly appreciated. Your comments relating to the restaurant will certainly be looked into. I hope this will not deter you from returning to Gleddoch. Kind regards Chris Davis Head of Sales & Marketing

"Great hotel"

5
30/11/2017

Great hotel, staff friendly, breakfast very good. So much better value than the horsey place along the road, beats it in every way. Half the price too. 1 minor issue. We stayed in room 39 and the rain was very heavy that night. The gutters outside our room were overflowing and the noise was very loud. Get that sorted and all will be perfect

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear David Thank you very much for posing your review and for making us aware of the issue with the gutter outside your room. This will be rectified by our maintenance team ASAP. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Work trip - wee retreat"

5
30/11/2017

Arrived on a glorious sunny but frosty day to a warm and friendly fabulous mini retreat. Lovely room which I was very helpfully taken to by a member of the team. He even pointed out quick way to get to restaurant. Relaxed in the room, meditating in peace which was wonderful. My evening meal in the Vista restaurant was absolutely gorgeous with an excellent Shiraz to accompany the venison. The restaurant was relaxed and friendly a la carte but the view from window seat over the Forth was spectacular. Only possible complaint was it was a bit chilly. Couple at next table raised the problem and the team sorted it out. After a very comfortable nights sleep and another lovely experience in restaurant for breakfast, I left Gleddoch Hotel feeling recharged and truly looked after. The wee packed snack bag to keep me going on my journey was such a lovely touch. I'm looking forward to going back with family to see if it's relaxing charm works again!

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Lyn Thank you for taking the time to post your review. I am very glad to see that you had a relaxing stay with us. Please do come back and see us again soon. Kind regards Chris Davis Head of Sales & Marketing

"Fantastic Location. Stunning View. Amazing Staff"

5
28/11/2017

Everything about the Gleddoch is great. The staff are warm and polite, the staff are friendly and attend to your needs, and the food is brilliant..And the pool is a great place to relax at the end of the day. I would highly recommend staying here

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Ollie Thank you very much for taking the time to post your review. It's great to see that you enjoyed your stay with us. We hope to see you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Miller Wedding 24/11/2017"

5
26/11/2017

My husband and I got married here 2 days ago and it was perfect! The setting is amazing, the views are beautiful, the food was 1st class, the staff were all fantastic and the day went without a hitch. From the moment we went for the first viewing we were treated so well by all of the staff. The ladies who looked after us in the lead up to the day were brilliant - thank you Rhona, Laura and Janette! I especially want to give special thanks to my 2 superheroes Rhona and Jordan. Rhona was amazing in the lead up to the wedding, nothing was too much and whenever I asked for something of her she gave me what I wanted and a little bit extra. On the day I would have been lost without her. Both my husband and I felt that any time we even said her name she appeared as if by magic - thank you from the bottom of our hearts for your care and attention!! Jordan, without you the day wouldn't have been what it was. Your presence was felt by everyone, you were on the ball and making sure all of the staff were in line and things went without a hitch. You were so supportive and attentive and we thank you from the bottom of our hearts for making our day the brilliant success it was. I could not recommend this venue and team are more highly. We are so happy we chose to marry here and we will be back A LOT in the future. Thank you all ?? x x x x

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear Angela Thank you so much for taking the time to post your review of your wedding. On behalf of everyone at Gleddoch it was a pleasure to host your special day. I will make sure your comments are seen by all involved and we look forward to seeing you at Gleddoch again soon. Kind regards Chris Davis Head of Sales & Marketing

"Fantastic Dinner!"

5
21/11/2017

Came to Gleddoch for a nice meal out with my boyfriend and we had such a great night. We were served by Heather who was lovely and could not have been more helpful. Food was amazing and was served in perfect time, not too quick or too slow. Mark the manager served us drinks and again was very nice and made sure everything was good. We will definitely be coming to stay overnight next time.

Chris D, Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Dear 140hj1995 Thank you very much for your kind comments, it's great to see you enjoyed your dinner. We look forward to welcoming you both back to Gleddoch soon. Regards Chris Davis Head of Sales & Marketing

"Not at all Pleased"

3
20/11/2017

Stayed at this hotel d. b+b a couple of months ago and it was splendid. Managed to secure a deal on Itison website for d, b+b. Room was lovely and spacious. Bed fabulous. Leisure facilities probably one of the best I have encountered at a hotel. Required to 'phone Reception and complain about the barking dog in one of the rooms. Staff nice. Having gone to the restaurant for dinner we were advised that "because you are staying on an Itison deal, you only get the "Market Menu". If you want, you can select from the T d'H menu for an extra £20 pp". Really? then that would take me back to the price I paid on last visit! A DEAL should be EXACTLY that. We ordered from the "Market Menu" as it seemed to be fine. Something for both of us. HORRENDOUS. Absolutely tasteless, cold and portions far too small. Asked waitress for extra bread portion to fill me up. Having gone back to the room to watch a movie, the dog had stopped barking but there must have been an elephant staying above us. Husband did not sleep because of this constant noise. I shall not be back.

"Amazing hotel would stay again"

4
19/11/2017

We booked through the itison deal (excellent value for money) as we seen on the internet the hotel had recently been renovated with a brand new spa. Upon arrival the reception staff dealt with an issue very discreetly which helped us as it had the potential to ruin our stay. Reception staff were all lovely which makes your stay worthwhile as a lovely manager gave us a mini packed lunch with some water, crisps and biscuits for our train journey home! There is quite a lot of stairs up to the rooms however it's definitely worth the climb once you get through them all as the rooms are gorgeous with plenty of space to relax. Bathroom is very similar to Cameron house with a cosy decor and wide bath to unwind in. Television has a wide range of channels and the beds were so comfy with enough pillows to satisfy anyone. Dinner was alright however service staff looked quite miserable and took forever to attend to us when the restaurant wasn't even busy. Drinks were slightly overpriced however this is standard in most hotels but there's a lovely bar next door to the restaurant with a pool table (no pool chalk though!!) Breakfast made up for dinner as you could customise your own breakfast with plenty of choice from continental, toast, porridge, fresh fruit and cereals. Views from the hotel are amazing which makes eating in the restaurant nicer. People complaining about the spa pool temperature need to get a life! Everyone we met also commented on how lovely and warm it was compared to other pools. Nice surprise to breathe a sigh of relief when you walk down the pool steps instead of chittering your feet off! Outdoor hot tub was also lovely with loads of light settings to choose from including a disco setting. The hot tub wasn't working when we came down the next morning so spa staff gave us complimentary passes which can be used for five months! Nice of staff to offer this to guests to make up for the broken hot tub as I'd imagine it would disappoint some people. Overall this hotel would be nice for couples as long as you're not disabled due to the steps! Highlight of our stay was definitely the spa, breakfast and playing pool in the bar however some pool chalk would have been nice (oh the things we moan about)

"A great wedding venue"

5
19/11/2017

Well where do i start? After a long search we found Gleddoch ticked the boxes. From start to finish the high level of customer care was a feature of the staff who made sure the day was planned and executed to our satisfaction. Booking and contact leading up to the event was excellent. The venue itself is excellent especially its position above the Clyde looking towards Dumbarton. If you get clear skies and sun then it is truly stunning. But the service makes it. Staff are friendly and go the extra mile. The table service at celebratory meal is to be commended. There is no waiting which in other venues may depend upon the menu choice being served, all menu choices are served to individual tables at the same time. Just one of the plus points. The only thing I would say is that there are a lot of steps stairs and climbing internal to the hotel. But there is an on demand buggy service which is both efficient and effective. All in all the venue contributed to what will be a day to live in the memory.

"Lots of STEPS. More Steps."

2
16/11/2017

Lots of steps (about 20) to get to the room. We asked how to get to the pool. They didn't say there were more than 50 steps up, plus 15 down, so 130 for the round trip. NO lifts. Was there an architect? If so, he was totally incompetent. The swimming pool was beautifully designed but the water was far too hot to swim. The waste of heat must cost the hotel a fortune. If you want breakfast, you still have to do the 50 steps up and back We could not face that again, so we ordered room service. It took the waiters such a long time to make the journey, that the food was cold by the time it arrived..