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Best Western Hotel Denver Southwest, Lakewood

4.0/5  - basé sur 652 notations.
3440 S Vance Street, 80227-5150, Lakewood, United States - See map
Best Western Denver Southwest - Exterior The Best Western Denver Southwest is ideally located in the center of Lakewood. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The newly renovated Best Western Denver Southwest is the perfect destination for visitors seeking a convenient location just minutes from both downtown Denver and the Rocky Mountain foothills. Our hotel offers superbly appointed accommodations and a wide variety of amenities ideal for business and leisure travelers alike. Uniquely situated in suburban Denver, the hotel provides easy access to the nearby Denver Zoo, Pepsi Center, Coors Field, Botanical Gardens, Sports Authority Field at Mile High, Elitch Gardens Amusement Park, Bel Mar Shopping Center, and the 16th Street Mall. If you plan to spend some time exploring the foothills and Rocky Mountains, our location affords incomparable access to some of the best attractions and day hiking available on the Front Range. Take in a summer concert at the world famous Red Rocks Amphitheater, or enjoy the thrill of drag racing at Bandimere Speedway, both less than a ten minute drive from our hotel. Each of our immaculately clean and comfortable guest rooms are furnished with 40 inch flat screen televisions and more than 60 channels of HD programming, including HBO®. For your convenience, complimentary Wi-Fi access, microwaves, refrigerators, and coffee makers are also provided in every room. Our one of a kind, year round outdoor heated pool and hot tub were designed to imitate the shorelines of the Cretaceous Interior Seaway which covered Colorado more than 100 million years ago. The hotel boasts a strong sense of prehistoric regional identity in a nod to early paleontological explorations of the area. You may feel as if you walking through a natural history museum as you peruse our collection of replica artifacts, dig panels, and fossils found throughout the lobby building and hotel. Enjoy the best that Denver has to offer and still find time to take in the scenic beauty of Colorado while experiencing the same great service and value you have come to expect at the Best Western Denver Southwest.

Best Western

Hotel Denver Southwest

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 653 guest reviews
NOTE ISSUED
Excellent
310
Very Good
190
Average
74
Poor
34
Terrible
45
REFER TO NOTICE
Business Business
97
Couples Couples
154
Family Family
290
Friends getaway Friends getaway
36
Solo travel Solo travel
51
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Easy access and great staff."

5
12/11/2018

I've stayed here for maybe 50 nights the past year. The staff is great. There are many restaurants, a grocery store, and a liquor store within walking distance. The breakfast is better than other hotels of similar prices.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review.

"Stayed multiple times"

5
01/11/2018

Love that this place is so close to the airport but never hear a plane. When I have business in Denver and I have to stay over night I always book here. The staff is always great and love the decor of the hotel. I don't leave much especially when it's cold so they always have great recommendations for delivery

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We strive to give good customer service.

"Older Hotel But Adequate"

3
11/10/2018

Nothing special here but good value for the price. The free breakfast was good and the service from the employee was better than most. Otherwise the hotel was listed as newly remodeled but was hard to see where.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I will share it with the employees.

"Dinosaur Theme Over All"

4
09/10/2018

Average Best Western. Clean, friendly employees. Pretty good breakfast bar, waffles, biscuits and gravy, sausage (no bacon), scrambled eggs, etc. Conveniently located near freeway system, but set back in a residential area. Two stories, but NO ELEVATOR. Inconvenient for me, as I have bad back problems. Overall, a pleasant stay.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We are working on getting an elevator for sometime in the future.

"My truck was stolen here!! Security in parking lot is non-existent !!"

1
08/10/2018

My wife and I spent almost a week here to visit our two daughters that live in the area, and to celebrate our 46th wedding anniversary on August 25, 2018. The room was ok, BUT!!, my Ford F-350, 4 door work truck was stolen from the parking lot, right outside in front of the back entrance door, on the night of August 24, 2018. When I took my dog out at 8:00 am on August 25, 2018, I found that my truck was stolen from where I had parked it. I called 911 to report it stolen. I then went to the front desk and told them that my truck was stolen and asked to see their security tapes. I was informed that the motel has absolutely NO SECURITY CAMERAS ANYWHERE ON THE OUTSIDE OF THE BUILDING!!!!! Nor do they have any security personnel on site at all!!! There are NO SIGNS whatsoever warning that YOU PARK HERE AT YOUR OWN RISK!!! I was informed very matter of factly that they are not required to have any security of any kind if they so choose. They said they were sorry that my truck was stolen, but that is was my problem, and my problem only, and they could not be held responsible in any way. To top things off, I waited 2 HOURS for the Lakewood City Police to send an officer over to take the stolen vehicle report. I finally googled the police departments address and got a ride to that location. I forced them to take my report by standing in front of the desk face to face. UNBELIEVABLE!!! I was lucky and got my truck back 3 days after it was stolen. We were forced to stay at the same motel at $145.00 per night during this whole ordeal. After I had repairs done to the truck so I could drive it, I went to the desk desk to check out and insisted on talking directly to the manager. After about 1/2 hour, she finally came out to talk to me, because I was not leaving until I talked to her. I asked her what she could do for me for the 4 extra days I had to stay there because of the theft. She said she would do nothing at all on the cost up to that day, but that if I wanted to stay a few more days, she would drop the price to $55.00 per night, but would not make it retroactive on our bill. I had to pay the FULL amount. THERE IS ABSOLUTELY NO CHANCE OF US EVER STAYING AT THIS MOTEL AGAIN!!!

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the ordeal that you went through during the time that your truck was stolen. I understand that you wouldn't want to come back to our hotel.

"Really Nice Hotel"

5
02/10/2018

Best Western Denver Southwest is a really nice hotel!We've spent a bunch of nights in hotels lately and have been in some pretty scary places. It is sometimes hard to know what quality you'll get when you look for an inexpensive hotel. We booked a last minute trip through Priceline, and I was slightly concerned about the hotel. However this hotel is really nice. The staff is friendly. The breakfast was awesome - a full breakfast with most anything you'd expect. Overall a really nice hotel.

"Very nice!"

4
30/09/2018

When my previous lodging arrangements fell through, I went to this hotel as it was near family. Being that it was a Friday morning and the end of a convention in Denver, I knew my chances of getting a room were slim. As it turns out they did have a room for me. My expectations weren't high as I had stayed there a few years back & was not overly impressed. This time I was pleasantly surprised. The manager at the front desk, Sarah was extremely kind and she was very attentive to everyone. I noticed this every time I went downstairs and saw her interact with guests. She seemed to take an actual interest in any situation and resolved a couple of issues with grace. My room was VERY clean, comfortable and it had a little refrigerator! That's a big deal to those of us who have medications that need to be kept cold. I am very happy with my stay and would recommend this property. I will stay here whenever my travels take me to the Denver area. Thank you!

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your review. Hope to see you again.

"Nice hotel, wonderful Breakfast, New renovated"

5
28/09/2018

The hotel has been recently renovated and I love the dinosaur decor. The breakfast was yummy, always plenty of hot food and clean tables. The staff was great and met all our needs. We needed some air freshener and also a corkscrew and they accommodated each request cheerfully. Check in and out was swift and courteous.

"Not friendly"

1
27/09/2018

People at the desk were not friendly at all. Rooms are very small and very dark. Very few lights. Also no usb plugs. I would not stay here again. Also says it is 8 miles from Denver but not downtown. Not a very convient location

"Colorado 2018"

4
26/09/2018

We recently stayed here on a getaway to Colorado. The rooms were nice and clean, the staff were friendly and the pool and hot tub were relaxing. Good location if you want to get away from metro traffic. Good breakfast with hot and cold items too. We would stay there again.

alice t, Manager at Best Western Denver Southwest, responded to this review
I will share your review with the staff. Thank you for the review

"Very Clean"

5
19/09/2018

The hotel was clean, the outside, the inside, the lobby, and the room. The beds were very comfortible and the Breakfast was good too. We loved the dinasour themed part of the hotel. Thanks for such a great night.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for taking the time to write a review on your stay with us. I will share the review with the employees Hope that you will pass on to your friends about our hotel.

"Nice place"

4
17/09/2018

This hotel is clean and comfortable. I felt safe here, would stay again. The hotel is close to everything in Lakewood and is off the main road so it is very quiet. King suite is great size and close to parking.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review.

"Very Nice Stay"

5
13/09/2018

We stayed here the last week in August 2018.This was a theme oriented Best Western (Jurassic) with a fun shaped pool. This is a great pool for the kiddos. Staff was nice and the hotel was clean. Minor problems we had with the room were fixed immediately. When I booked the room, I knew we were going to have to be traveling a lot from Colorado Springs to Denver via I-25 and really miscalculated how far West we were from I-25. Monday morning, traffic was awful and it took us 45 minutes. So although this was a great hotel, we will probably stay at a Best Western closer to I-25 on our next trip.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. Hope that you will visit us again.

"Great establishment"

4
30/08/2018

Great hotel experience, the bar staff were extremely helpful. I wanted to find a local restaurant for breakfast, they got me in touch with an awesome local establishment. The staff at the front desk are very helpful also. All were very professional and helpful also.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I will share it with the staff.

"No outside security - Only stay here if you want your vehicle STOLEN!!"

1
27/08/2018

Family stayed over the weekend...truck was stolen from parking lot overnight! Found out there are NO security cameras in parking lot OR security personnel. Front desk and corporate office treated it as "oh well, not our problem, too bad for you." The truck was locked and valuables had been removed; still got stolen. Area around hotel turned out to be sketchy at best, with riffraff loitering in the parking lot all day. Families: DON'T stay here, it is not safe! The hotel staff doesn't care about you or safety, they just want the rooms full and money coming in the door.

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for not being able to help you more . We have not had anything stolen from the parking lot in over two years Our parking lot is safe and guests are safe also. We care about our guests I do hope that the police find your truck.

"Interesting"

5
21/08/2018

The management even had a dinosour "expert" available for questions and answers during breakfast. I don't recall seeing that option anywhere else. She was very professional and informed. Staff, excellent. And even though I could see Highway 225 from my room, It was quiet and I didn't get road noise, or hotel noise either for that matter. Very quiet and clean.

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your review. I will share it with the employees.

"MY HOME AWAY FROM HOME"

5
19/08/2018

The title says it all!!!..... I have never had a bad stay and the staff are by far the best I have ever dealt with.... They ALWAYS go above and beyond to take care of you and make you feel welcome..... I feel like family every time I walk in the door..... I stay there 2 nights every week due to my work schedule....... Tell them Terry M. sent you!!!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We appreciate your kind words. They mean a lot to us.

"Good Location, Good Breakfast"

4
11/08/2018

The dinosaur theme was fun, and the hotel was well kept. The pool would be great for travelers with kids. Our room comfortable, but the bathroom was small. The breakfast was pretty good, but the breakfast staff made us feel comfortable. We had great interactions with the front desk staff as well. We would stay here again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you and hope to see you again when you are in the area.

"Dinosaurs!!"

5
11/08/2018

Kids loved the murals on the walls inside and out along with the replica bones. They also have a gated sand box out front for kids to dig for more dino bones. Very nice decor and lobby. Only neg was breakfast bar ran out of milk and syrup for waffles and gravy was runny.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. I will make sure that the breakfast attendant keeps up with the demand.

"Best western"

5
07/08/2018

Big bed very comfortable. Pool is large. Very nice place to stay. Bathroom too small but overall it was a nice place to stay. I highly recommend this hotel. Wish we could have stayed longer to try the restaurant. It is closed on Sundays??

alice t, Manager at Best Western Denver Southwest, responded to this review
thank you for staying with us. Hope to see you again sometime in the future

"Room was okay"

3
07/08/2018

Room was okay. Bed uncomfortable to sleep on. Water pressure in room was horrible. Customer Service was great. Wouldn't mind seeing a BW in Lakewood/Golden area. But over all the stay was good for using points.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review.

"Nice, fun property with FOSSILS"

5
06/08/2018

This is one our family's favorite Best Westerns in the Denver Metro area. They've got an amazing outdoor heated pool and spa, fun little lounge and restaurant, and the lobby is full of massive dinosaur fossils and casts. Just be sure to ask front desk not to put you near dog rooms!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review. We strive to give good customer service.

"Vacation"

1
31/07/2018

We had a wonderful stay and would highly recommend be and will stay again at be in future. Clean good decor friendly and helpful staff. Liked laundry facilities and pool area especially that they provided towels in pool area.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. You said you would come back in the future. You gave us 1 out of 5 meaning that we were not a nice hotel.

"Very nice!"

5
22/07/2018

Our daughter went to NYLF Pathways and we choose this because of its location and we liked that it was a smaller hotel. The breakfast and pool area was amazing! I would definitely tell my friends and family to stay there!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review It is all ways nice to hear guests give good reviews.

"Dinosaur hotel??? Yes, please!"

5
18/07/2018

We chose this Denver hotel specifically because of it's dinosaur theming. My 12-year-old daughter is an aspiring paleontologist, so we visit a LOT of paleontological exhibits as a family. With Dinosaur Ridge nearby and the Natural Science Museum not far away, this is a phenomenal addition to a trip that highlights a visit to those attractions. While it could have been cheesy, the casts and specimens in the lobby and breakfast room/lounge are spectacular! Walking into the lobby feels like walking into the library of a 1920's explorer with the knowledge of a modern day paleontologist. All four of us had a great time going around the exterior of the hotel to find the murals, and finding all four staircase murals. Our room was clean and comfy, the bartender was a delight, breakfast was satisfying, and the price was reasonable. Glad we made it here!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for giving our hotel a great review.

"Summer Vacation"

5
17/07/2018

We stayed here three nights with a reservation. The price was competitive. Check-in was easy and the staff was friendly and helpful. Room was large and clean. The breakfast was complete with eggs and waffles. We would stay again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review. We hope you come again if you are in the area.

"Regret of a lifetime"

1
16/07/2018

Here for business. Stayed here to try to save the company a little money and that was a mistake. This place is a hot mess and you shouldn't trust them with your money or free time. Here's a summary of the highlights you have to look forward to: -I had made a reservation in advance online for the dates in July. I had an email confirmation with the correct dates. I looked up my reservation on the actual BW.com site and it showed me my reservation was in November (wtf). Nobody knows how this happened. I cancelled it because their website isn't capable of taking reservations. I then got an email with a completely different reservation number saying "get ready to check-in!" I didn't make the second reservation; the staff at this hotel did. They couldn't find my original one (maybe because they put it in November, instead of July) so they made a duplicate, put it under my name and credit card, and never informed me. I had to call and waste my time sorting out the BS. -After the issue with the reservation, i decided to just check-in without one.The room rate advertised on the website the day I checked in was $98 for a double queen for BW members. I actually check-in and they charge me $40 more than that a night. They are crooks. I could have gone to much nicer hotel for the price. I would suggest you make that decision. -The pool is extremely high traffic and poorly maintained. It is truly disgusting. - I did not recieve a folio for my stay. I was told it would be e-mailed (it never was). When I login to bw.com; it says "details not available for this stay." Again, this hotel takes your money but is barely functional, able to track reservations, and accurately charge you. Why did i stay here again? Why did i give them access to my personal information and credit card? - thin walls. look forward to hearing dogs barking and every word your neighbors say when you're in the room. -no elevator. the restaurant doesn't open until dinner and they have an extremely limited menu. Regrets. Never again. Learn from my mistakes.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments concerning your stay at the Best Western Denver S/W.I appreciate your taking the time to write the review and hope you will accept my apologies for any inconveniences you experienced.

"Would not stay here again"

2
06/07/2018

We were very disappointed with our stay at this hotel. We checked in right at the check in time of 3:00 and they would not let us get to our room. They were very disorganized and said we could not get into our room because they were behind on their towels and we had to wait for them to be done before we could get in our room nearly an hour later. No apologies!!! We just sat in our very hot car on one of the hottest days they have had with our pets, the lobby had many people waiting to get into their rooms. We were an hour late to our function we came out for. The rooms were small and hotel not great for pets due to a very small amount of grass. Carpet could be washed many stains we have stayed in much cleaner pet friendly rooms. We spent over 200 dollars on our room way higher than it should have been on June 29th no discounts given for inconvenience. We did try and speak to management upon check in and no apologies.

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize that your stay was not good for you. We try hard to make things good for all our guests.

"Red Rocks Visit"

5
01/07/2018

We had a great two night stay for our Third Day concert at Red Rocks. Very nice room, super clean, great breakfast (with 2-3 workers keeping everything filled/cleaned) and a fun outdoor pool. We will definitely go back when we are in that area!

alice t, Manager at Best Western Denver Southwest, responded to this review
We thank you for the great review.

"Wonderful hotel!"

5
30/06/2018

My husband and I stayed here for 6 nights in June while visiting our son and other family members. Nice clean rooms, great free breakfast with lots to choose from, nice size pool especially for young children, and friendly professional staff. Although my grand niece and nephew were not staying at the hotel we asked if they could come and play in the pool and they were totally fine with it. The hotel is dinosaur themed and it was really interesting looking at the fossils, pictures and murals. We will definitely stay here again on our next visit!!!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your Review. I will pass on your comments to the staff.

"Perfect Place for Dino Fans!"

4
19/06/2018

Stayed here as the perfect lodging for a Denver Dinosaur adventure. After a long drive in from Denver, (we got stuck in a little rush hour traffic after flying in that morning and spending the day at the Denver Museum of Nature and Science) my niece was a little grumpy. She perked right up when she saw the stegosaurus statue in the front and got more and more excited with every fossil and bone she saw. The restaurant was good and our waitress was wonderful. Breakfast was delicious. Room and pools were clean. All of the staff was very kind and regaled us with one dino fact or two. Doesn't have an elevator, but really wasn't an issue for us. The location is perfect to visit Morrison Natural History Museum, Dino Ridge and Triceratops Trail. We recommend eating at The Garlic Knot!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review of our hotel. We strive to give excellent customer service to all our guests.

"Clean and quiet accommodations in Lakewood, CO"

4
18/06/2018

Although we were visiting Denver proper, we found the "high season" rates downtown were very high. Instead, we decided to drive a bit further and save a few bucks. That's how we found this pleasant Best Western. The paleo (dinosaur) theme was a plus for us, since that's a side interest. The decor and murals around the building were fun to see and pose by. The room we had on the second floor was quiet and comfortable. Roomy enough not to feel confining, if not luxurious. We had one issue with housekeeping not doing our room one day, but suspect that was just a fluke of their team coverage. The pool looked fine, although we didn't use it. The provided breakfast buffet was a bit heavy on the carbs, which is about par for the course. We would try to grab a rare piece of fruit, and then eat breakfast somewhere else. The staff was friendly and helpful when needed. Parking was convenient and available, even when the motel was busy. It was a reasonable price to pay for what we got, and I'd feel safe and satisfied if we were visiting in the future.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. We strive to give great customer service.

"Clean & Quiet"

5
13/06/2018

We were going to a concert at Red Rocks Amphitheater and chose this place based on the distance. We couldn't have been more pleased, going to and from the concert was a breeze and only took about 15 minutes each way. They serve an awesome breakfast every morning. The rooms are clean and very quiet. The bathroom is a little small and the sink is on the outside of the room but that's not a big deal. I was disappointed in the lack of an adequate amount of outlets in the room, as my husband and I had several electronics to plug in each night. There are several good restaurants in the area within walking distance. Overall we enjoyed our stay and would return again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments We strive to give the best customer service that we can.

"What a great place"

5
11/06/2018

This hotel was a delight, I really loved staying here. I had a large room which was very clean and all the equipment workd just fine. The window could be opened to the full which I personally enjoyed a lot (not a fan of A/C). Staff was very nice and attentive. The breakfast buffet had some nice choices and was refilled very quickly. I would love to get back there.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review I will pass along your comments to the staff. Hope to see you again when you are in the area.

"Dino lovers' dream!"

4
31/05/2018

If you have a dinosaur lover in your family (adult or child!) don't miss this hotel! My husband and I stayed three nights with our young sons who are dinosaur fanatics and we loved all the dinosaur items. The fossils were tasteful rather than tacky and the different vintage hall murals were fun for the kids to marvel at. Free breakfast was good, location felt safe and was easy to get to. The pool was awesome, clean and huge! I appreciated that there was a microwave and fridge in the room. Rooms were updated and clean. Only downsides were the rooms were on the small side (really only an issue because our two kids are active and it was hard to let them burn energy in the room!) and the windows opened fully which was a bit of a safety issue for small kids. The sandbox was a huge hit with the kids and we loved that it was all fenced in so we could relax while they played and dug for fossils.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. Children do love the dinosaurs and the dig pit. Hope that you will come back for another visit with us.

"Everything you want and need, but nothing fancy"

5
27/05/2018

We stayed here for one night on May 19th, 2018. The room was clean, quiet, and comfortable. We also had two queen beds, which was key as we had 4 people. They were not double beds like most reasonably-priced hotels. Finally, the breakfast exceeded expectations. There wasn't anything eye-popping. Just a very solid lower-priced hotel that delivered on all the basics. A rarity indeed.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your honest comments. We strive to give good customer service.

"Great Breakfast, nice motel"

4
27/05/2018

We would stay here again. The pool area is nice. The hot tub has good, strong jets. The Pool water is nicely heated; not hot, just warm enough to enjoy. The breakfast area is the real plus at this Best Western. Great hot food selections, and the usual cereals, fruit, waffles, juices at most hotel breakfast bars. The staff keep the breakfast area clean and well-stocked. Stayed here four nights, and enjoyed the breakfast each morning.

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy to hear that you enjoyed your stay. Thank you for your comments.

"Great Stay"

5
20/05/2018

We flew in on Thursday for a graduation and flew home on Saturday. During our stay, we were very pleased with everything about the hotel. The service was great, our room wonderful and the staff very helpful and friendly.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. I will be sharing your review with the staff.

"great stay"

4
20/05/2018

Had a good stay was passing through denver , I would definitely come back to this hotel. Breakfast was good, rooms where clean. Check in was smooth along with check out. Location was ok overall a good experience

"very happy"

5
17/05/2018

The desk clerk was very quick to call 911 when I had a medical problem. The hotel was located very close to the places we wanted to visit. the room was very clean. The breakfast was good. All the staff was very profesionl

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. I am happy to hear that the front desk helped out by calling 911 and acted quickly in getting help to you

"Weekend Get-a-way"

5
17/05/2018

Great Best Western in Lakewood! Close to the mountains, dining, my best friend in Morrison and everything we enjoy in South West Denver! Awesome staff, great coffee and extremely clean!! They even welcome pets!

alice t, Manager at Best Western Denver Southwest, responded to this review
Happy to hear that you enjoyed our hotel. Hope to see you again when you are in Lakewood

"Wonderful stay"

5
13/05/2018

The staff is friendly and helpful, the rooms are clean, and the breakfast is as good as it gets. I would stay here again for sure. The pool and hot tube is heated and felt great after long days. Plenty of places to eat within walking distance. The wifi was always working, but sometimes lacked a bit of strength.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the good review. We strive to give good customer service.

"Good Location, Value for price"

4
02/05/2018

Nice hotel, beds can be a bit stiff. Other amenities are good. Serves hot breakfast. Almost everything that you can ask from a budget hotel, located close to multiple restaurants and other businesses.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a good review. We try hard to give good customer service.

"Love the Lobby"

5
30/04/2018

Everything from the display cases of fossils and reptiles, to the front counter wall that is a replica fossil dig, shows that the owners care for their property and guests. Even the stair landing was treated with a mural. Nice stuff to look at is fun, but the rest of my stay was equally enjoyable. I had a drink and a sandwich in the bar, a good nights sleep, and a relaxing morning that included a drive to Red Rocks. The Lakewood Best Western is centrally located for enjoying the outdoors and getting into Denver or heading to the airport. I hope to return.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the excellent review.

"Worth The Stay"

5
28/04/2018

This was our first time staying here, and we would definitely come again. The hotel is clean and bright and modern. Rooms are of generous size and are well equipped. Staff were very friendly and helpful. The hotel is nicely located near many restaurants and shops, and we found driving access to downtown Denver fairly easy from its location. It is not particularly close to public transportation, however, if one plans to get around using it. The best part, in our opinion, are the dinosaur fossils decorating theme throughout the hotel. It is very unique in our experience, and worth the visit. Would be a great hotel to stay in with children.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review..We strive to give excellent customer service.

"Great hotel and front desk staff"

5
27/04/2018

the room was nice,the front desk staff and manager was very helpful and friendly.Had the breakfast there it was nice hot and good. I needed a couple of extrs blankets and pillows the person who brought them was very kind.

alice t, Manager at Best Western Denver Southwest, responded to this review
thank you

"Good place for a couple of days"

4
27/04/2018

The hotel was Regular. The place was clean. I do not like the sink outside the bathroom but some have it that way. The breakfast was good. The second day I had the boiled egg it was not good. I was traveling and had to stop several times. I wander how often they change out the boil eggs. Everything else was OK. I would recommend just be careful of the boiled eggs.

"Fossiltastic"

5
26/04/2018

All was great! I was there visiting with a friend and the location is easy (right off 285) and near my favorite shopping places like Whole Foods and TJ Maxx. The lobby is really unique with dinosaur fossils and the murals are fun.

"Amazing Stay"

5
24/04/2018

Checking in was very fast and informative. They gave us great tips on where to eat and stay. They gave us information on things to do in the area and into Denver. Always checking on us if we do so happen to pass by in the lobby. Place is really clean! I have no complaints. Only 15 minutes away from downtown Denver.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We strive to give good customer service to all our guests. I will pass along your comments.

"Very Nice Hotel"

5
23/04/2018

This is avery nice hotel, all remodeled, clean and has a very nice lobby with interesting fossils and such. There is a nice outdoor pool and it's very attractive from the outside, too. I enjoyed my stay there, the staff was nice.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the great review. We strive to give our guests good customer service. I will pass on your comments

"Clean, quiet, convenient to basic shopping and restaurants "

4
10/04/2018

I was looking for a decent hotel on the west side of Denver for a night. This hotel met my needs - clean, quiet, convenient to find. A plus was it was an even easier drive than I thought to get to I70 West. When I turned off the highway I had my doubts as there wasn't much around other than an urgent care/ER and a natural food store. However, the area was safe and just 5 min west was a shopping area that had everything I needed to stock up for a trip - Costco, Walmart, Whole Foods, etc. Plus basic restaurants and fast food. They serve breakfast but I did not partake. Young man at the front desk at checkin was very helpful.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review We hope that you will come to see us again when you are in the area.

"Best Western Denver Southwest"

5
04/04/2018

I have stayed at this hotel when I am in Denver, CO, for about 5 years and it is always for about 6 or 8 nights. It is extremely clean. Staff is good, however, they should sometimes have more than one person on the desk. I always reserve the suite which has a living room and a separate bedroom. It is extremely comfortable, especially when you get guests. Plus, when you close the door between the living room and the bedroom, you hear nothing in bed. It's great. I think for the price, you cannot beat this place. I intend to continue using it for all my Denver trips.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. It is always great to here from repeat guests. We strive to give excellent service to all our guests.

"Fabulous Hotel"

1
02/04/2018

I have been staying at this hotel for approximately 8 years, even through the remodel. The lobby is pretty and educational. The outdoor pool is fabulous and open year round. It is just off the beaten path and unless people know it is there you won't be bothered. A very private hotel.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. I am puzzled why you gave us a great review but gave us a 1 out of 5.

"A well-run, high quality Best Western"

5
25/03/2018

The check-in procedure was fast and friendly. The room was clean and well-appointed. The wi-fi worked just fine. The bathroom was clean and stocked with plush towels. The bed was comfortable and I awoke with no back pain. Parking was steps from the door nearest our room. Our experience was good.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We always like to here good things from our guests.

"WOW better than expected will make this my go to for the area"

5
25/03/2018

the room was clean, comfortable and a fantastic bargain for the price. The decor was fun and the staff excellent. The best part was that the owners are paleontologists, who have shared their passion with their guests!

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy that you enjoyed the hotel. We strive to give great customer service. I will share your review with the staff.

"Our second visit, still great"

5
19/03/2018

This property is near our daughter's home. We decided to stay here again as we were pleased the first time a few months ago. Best part is a wonderful breakfast with many options in a clean area. Things are kept clean, good coffee. Also a food option offered in the evening for a price. Room spacious, very clean. Sink outside bathroom, shower and toilet together in a tight space, but the shower is big. There is no tub, a plus in our opinion. Only ice machine on first floor, one drawback. I was not plkeased with check in. We did come in early, asked if we could get a room because we had many large things to take to our daughter. It was going to be easier if our things were out if the truck. She did have a room, which pleased us, but she was not friendly and I felt as if our request was a real pain for her. Outdoor pool only. Coffee available all day. Comfortable bed, 5 pillows on our king size bed was very nice. Room quiet, did not hear much noise even though hotel seemed quite full.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We appreciate comments from our guests. That is how we can make things better

"Two night stay"

4
07/02/2018

Location was nice. Room and amenities were clean. Slight issue with room keys not working on second night, but staff was able to fix immediately. Theming was fun and staff was interested in sharing fun facts about the decor.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. We strive to give good customer service. We will share this review with our staff.

"Customer service very rude"

1
03/02/2018

We arrived in Lakewood at 6:30 am and was told we couldnt6check in the 10 am unless we wanted to pay for an extra day. So we waited3in our car until 10:30 and when we went in the new front desk attendant informed us we then had to wait til 3, it's just we have never been here and was here because my faather9just had brain surgery. Anyways we ended3up findin9a great place with pleasant people at the Quality Inn.

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the problems that you incurred at the front desk. We will talk to the agent that you spoke with The agent should have checked you in at 9:am. Thank you for your comments.

"Great"

5
03/02/2018

Great place to stay. I travel to Denver frequently and I have picked this as my favorite, and recommend it to all my friends and family when they are in Denver. I have been staying at this Best Western for over 12 years. Thanks Scott

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We appreciate repeat business.

"AMAZING EXPERIENCE !!!"

5
03/02/2018

OMG is all i can say about this beautiful hotel. From start to finish my stay was wonderful. Front desk staff MATT was welcoming & so very helpful. Breakfast crew was there every morning with fresh hot food. Everything you can imagine was available to eat. There's a restaurant too but I didnt go there. This hotel was the cleanest I have EVER stayed in. The shower looked like noone had ever stepped in it. The toilet paper and guest towels were folded so cute too. There was not a speck of dirt or dust anywhere, the beds were clean, freshly made & so very comfie. Pillows were just the right amount off squishie. There was a fridge/microwave too. My room overlooked the pools and hot tubs. Hallways were clean and quiet. The computer room was great - open late at night. There's a 24 hour cold water/coffee stand up by the front desk The dinosaur decor in this hotel is amazing, and very educational. Dino displays replicas, real fossils, books for reading, etc. There's even a big play sandbox for the kiddos, out front; with a dinosaur. And the location could not have been better- right off HWY 285. This is my go to hotel from now on when traveling in the Denver area!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We like to see good reviews. We know then that we are doing something good for the guests.

"Dinosaur lovers' paradise"

5
21/01/2018

This hotel was a wonderful experience! Besides a great breakfast, beautiful pools, wonderful fitness room, and pleasant accomidations, it was like being in a dinosaur museum-a wonderful experience. We will be back!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review.

"Dinosaurs Dream"

4
09/01/2018

Lakewood Best Western is a special surprise from the entrance with the Dinossur bones and statues you can marvel at you heart's content. There are also paintings of dinosaurs throughout the hotel and an outdoor mural that you can play cat and mouse with a T-Rex. The staff is so friendly and takes great care of your every need.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review of our hotel. I will share your review with the staff. We strive to give great customer service to our guests.

"Amazing!!!"

5
07/01/2018

This was a lovely hotel located just off highway 285. All hotels should be this nice and affordable. The square secured (card key entry) premises houses a unique pool, with hot tub, in the center of the facility with plenty of seating and tables to enjoy the outside. An expanded breakfast is included and beats the average continental style usually found in affordable/budget hotels/motels. There are a lot of amenities (see website for all the details) and the room was fantastic. The location also provides nearby restaurants, shopping, transit, etc. A beautiful experience with a welcoming and friendly staff. They set the standard!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review.

"Very comfortable"

5
02/01/2018

Very happy with our recent stay at this hotel. Room was very clean, warm, and bed was most comfortable. Breakfast was great with a wide variety of breakfast items to choose from. We had our dogs with us and got a room at the end of the hall which was convenient along with the little field close by to walk them. The paleontology theme with the artifacts in the lobby made the experience unique. Very interesting. Happy with the pricing also. Stayed two nites and want to stay again.

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your review. We try hard to give great customer service.

"Nice Holiday Stay Place!"

4
01/01/2018

I enjoyed my time here. This is a very comfortable place for those traveling with a modest budget. This place had all I wanted and needed for my brief stay in the Denver area. The hotel was easily accessible I needed for my vacation needs.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review.

"Best Western"

5
28/12/2017

The Hotel was overall a wonderful experience. Wish I could have spent more time and enjoyed the inviting heated pool! Breakfast was far better than my expectations, coming from a person who is pregnant and loves to eat, the variety and quality was awesome.

"Great Stay"

5
27/12/2017

We were very comfortable during our hotel stay. Staff were helpful and friendly, they even offered assistance with our luggage as there was no elevator in this hotel. The internet can be spotty and that would be my only complaint. Overall great stay and would come back.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. We like to have repeat guests.

"A surprise visit to Lakewood"

5
25/12/2017

On our Christmas vacation, we met the first big storm of the season that closed Interstate 70. After waiting a number of hours in Idaho Springs. CO, we went back to Lakewood for the night. Very happy with the property, the lobby is unique and the rooms were great. Idaho Springs should not be missed, nor the property. The snow storm. Could easily be skipped. Thank you being so helpful to all. Merry Christmas.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We are happy that you found our hotel and were able to stay with us. Have a great vacation.

"Great outdoor pool and Jacuzzi under the stars!"

5
20/12/2017

Great breakfast. Great hot tub outside under the Colorado stars. Clean rooms. Great staff. When outside, be mindful of your surroundings after dark, as in any large city. Really good breakfast. If your kids are into dinosaurs, this is a "must stay" hotel. They have dinosaur stuff all over the place. It is impressive!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the great review. Tell your friends about us.

"Nice place to stay, good value."

4
19/12/2017

2nd time we have stayed here in the past 3 months. Nice clean rooms with a helpful, friendly staff. Breakfast is much better that most with lots of hot choices. Ask for a room that doesn't face the pool/hot tub if you like retire early as it can be a bit noisy. We will likely stay there again when in the area.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We like having repeat guests as it shows us that we are doing a good job.

"Very nice"

5
17/12/2017

We needed a night away from the kids and there are quite a few hotels to choose from always go with a Best Western. This one was exceptional From the customer service to the decor the breakfast the people !! Will stay here again

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. I will share it with the staff.

"Clean place to sleep"

3
01/12/2017

Friendly staff, clean rooms, a continental breakfast. It isn't a 5 star hotel by any means but it is clean and they have an edible breakfast in the morning. The staff is friendly and helpful, my room smelled fresh and clean. It isn't in a sketchy area. Traveling alone I felt safe coming and going late at night. I would stay there again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. Hope you tell your friends about our hotel.

"Ups & Downs"

3
29/11/2017

Great Dinosaur theme, a nod to Morrison dinosaurs.Staff responsive and friendly. Non smoking hotel, however they don't enforce rules to those smoking near doors. Room AC units suck in the smoke...YUCK! TINY bathrooms, can't shut door without squeezing past toilet. No room to change.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments.

"Great service, especially brekfast buffet"

5
28/11/2017

The lady that was servicing the breakfast was fantastic. The dishes on the buffet were clan and orderly. A very nice touch were some plates she had prepared that showed good ideas on how to pair up items on the buffet for a great meal. All the food was great. The room, staff and everything about our stay was exemplary

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review I will let the breakfast lady know that she is doing a good job.

"Great place to stay"

4
25/11/2017

The room was clean and the bed was comfortable. The buffet breakfast was good. The dinosaur theme was very cool.... great for young kids. My only complaint was that the pool heater was broken, otherwise a very nice pool area

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We have ordered the new pool heater and are waiting on it to be delivered.

"Quiet rest"

5
20/11/2017

This is a quiet clean establishment. It is close to the intersection of Hampton (285) and Wadsworth, but set back far enough to not have any road noise. There are plenty of eating establishments on Wadsworth near the hotel. We only dealt with the staff during check-in, and although we arrived prior to the posted check-in time they found a room for us.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We strive to give good customer service at all times. I will pass along the review to other employees,

"Lessons in History"

5
19/11/2017

I always coming here when on this side of town. They have a very unique hotel. Quite, comfortable, best employees. They have a dinosaur theme and displays that are so interesting. They even have a lady who has vast knowledge of these creatures. She is in the lobby in the morning with others fossils. Rooms are comfortable, good night sleep.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your nice review. Yes the lady in the lobby knows quite a bit about the dinosaurs. I will pass along your comments to her.

"Dinosaurs are in the house"

5
17/11/2017

I have to say I've never been a hotel with a real life feel for dinosaurs, and my granddaughters love dinosaurs so this place made me think of them, and yes I had to take a lot of pictures to send to them. the room was nice and the fitness center had a weight machine a plus for me. this hotel was a nice surprise to me.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. The dinosaur theme goes with the area we live in.

"Great stay"

5
12/11/2017

We left the time share Christie Lodge in Avon a night early to see sights near Denver and family. This hotel was MUCH more modern, cleaner, nicer staff, and more comfortable beds. Very polite & friendly staff.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. I will share your comments with the staff.

"Best western stay"

4
08/11/2017

John at check in was amazing!!! Victoria at check out was rude, disrespectful, snooty, etc... Horrible attitude!!!! Breakfast was amazing!!!! I would go back and stay again!!! Rooms were ok maybe a little bit clearer would of been better!!!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review

"Nice place to stay"

4
05/11/2017

Friendly helpful staff. Exercise facility, guest laundry and breakfast all good. Good restaurant next door. Easy enough to find this location but be on your toes when you are driving in the area, there are some aggressive drivers out there especially around commute times.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We strive to give customer service. I will share this review with the staff.

"Colorado"

1
03/11/2017

Booked king size bed got a double bed. Bed was worn out. It took forever to get checked in . Must have been the clerks first day working. I explained i booked a king size bed but did not receive one. Stay somewhere else!

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the inconveniences that you incurred. We will address the problems.

"An evening with friends"

5
03/11/2017

We picked this hotel due to it's proximity to the Rusty Bucket across the street. A friend was playing in the band that night and since we live in Westminster we figured we'd get an overnight room and walk back and forth. Cool dinosaur theme really made a lot of interesting conversations. We loved having the bar downstairs for prepartying. The beds were soft and fluffy, lots of pillows and it smelled clean. The toilet/shower area is super tiny, only complaint

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. Hope you well come back again.

"Jurassic Motel"

4
31/10/2017

A perfectly respecable Best Western with the added charm of cast dinosaur skeletons and and an in-house docent. The motel takes its theme from nearby fossil dinosauer footprints. Very conveniently loacted at Wadsworth and Hampden.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review.

"Bring your own pillows"

4
29/10/2017

We've stayed here before and like the hotel and it's location. Room very comfortable and clean, noise level between rooms was neglible, breakfast is very satisfying. Only complaint is the small, extremely firm and uncomfortable pillows.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. The pillows get small when they have been washed a lot. We appreciate your review. Hope that you will come back to see us again.

"Really nice stay"

5
27/10/2017

The rooms were very clean bathroom was a little to small but still nice clean plenty of towels and wash cloths which were nice especially the towels nice and thick, staff very,very nice! The breakfast was great , everything was kept fresh , the cook was wonderful he kept the fresh hot scrambled eggs coming and the saucesa was delicious and I thought Texans only knew how to make hot sauce Lol! I was fooled ! I just loved the dinosaur artifacts and murals on the outside building . The young lady knew her history on dinosaurs, all of the kitchen just great along with the wonderful hose keeepers , I would recommend y'all very nice!

alice t, Manager at Best Western Denver Southwest, responded to this review
Colorado has good hot or medium green chili Thank you for your comments I will pass your review along to the employees.

"highly recomended"

5
25/10/2017

I highly recommend this hotel. Service was great. We were relieved to find spaces for us to park our 1 ton pickup. Year round heated pool and hot tub. Excellent business center. Guest laundry. Breakfast was good.

alice t, Manager at Best Western Denver Southwest, responded to this review
There is nothing better then getting a great review. Thank you I hope that you will tell your friends about our hotel. I will pass along your comments to the staff.

"Convenient and welcoming"

3
25/10/2017

The hotel staff are welcoming and knowledgable; however, the concentrated dinosaur decor through the hotel is a little overwhelming. If you are not distracted by the fossils, the hotel is nicely remodeled and has upgraded amenities such as internet and breakfast that are both above average. Be sure to ask the lady about the dinosaurs in the morning, she is wealth of information on the history of Colorado...great for tourists!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. I will share it with the staff.

"The Good and the Bad"

3
22/10/2017

The hotel was clean and the theme was intriguing. However, the cleaning staff were noisy outside our room, which was right across the hall from the laundry facilities. They forgot to clean our room one day, and the breakfast meal, which good tasting was the same every day, and we were there for 7 days.

"Convenient Location - No Elevator"

3
21/10/2017

We were visiting friends in Littleton and this property was conveniently located. It is an older, low-rise property so it does not have an elevator to access the 2nd floor. This is an inconvenience for my wife who has a bad knee. I need to remember to request a ground floor room in the future.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review.

"Very nice place"

5
19/10/2017

Every thing was clean and orderly. The employees were very polite and friendly. The lobby was very inviting, wish I could have spent more time just looking at all the pictures. Rooms were very quiet and did not hear other guest as they left earlier. Plan on using your hotel in the future.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We strive to give great customer service. I will share your review with the employees. Hope to see you back when you are in the area.

"Great place to stay"

5
18/10/2017

This was my first stay at the Denver Best Western. We were visiting my daughter who lives in Denver. The room was pet friendly and check in was a breeze. The room was extremely clean and comfortable. Checkout was done via express checkout and we thoroughly enjoyed our stay.

"Standard hotel good value"

3
18/10/2017

Stayed her for a couple nights on a work trip before heading into the mountains to the west for a weekend. Positives: - Strong wi-fi signal (free internet) - Comfortable bed - Paper-channel guide (to avoid having to wait for the one on TV to scroll) - Free parking (super safe! I accidentally left my wallet on one of the front seats overnight, and when I went to the car in the morning it was there, car and wallet fully intact) - Close to the freeway, but not so close that you hear it Not-so-positives: - Definitely outdated, giving it the slightly unclean vibe - Bathrooms are SUPER small. Not to get graphic, but I couldn't sit on the toilet and close the door at the same time - Walls are VERY thin. I could hear my neighbor as well as all convos as they went down the hall and passed my room - No elevator that I saw and I was not directed to one at check-in, but my room was on the second floor so it wasn't a big deal to carry my luggage up.

alice t, Manager at Best Western Denver Southwest, responded to this review
Your review is appreciated. Thank you. Yes we are an older hotel but we do keep it updated.

"very nice we stay here every time"

4
16/10/2017

the hotel is clean, the staff is nice. they allowed us to bring our service dog for no charge. free breakfast. nice pool and hot tub area. we accumulate best western points and occasionally they have double points which of course is even better.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We try hard to make our guests feel at home.

"Great hotel"

5
15/10/2017

This is a great hotel but in Denver the important thing is where your hotel is. The location is perfect if you are going into the mountains. It is near to Boulder, the foothills and Golden. If you are going to the other side of Denver it can be very difficult as traffic is heavy across town. Breakfast is great: good choice and high quality. The breakfast room doubles as a bar at night which is cheap and fairly nice. The rooms are of a good size and i found the hotel nice and quiet. In summary a great hotel. My only complaint would be one of the receptionists who finds it very difficult to smile or indeed say please. the one negative thing on an otherwise great place to stay.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I hope that you will visit us again when you are in the area. I will share your review with the front desk and the rest of the employees. Hope you will tell your friends about the hotel.

"Relaxing and peaceful"

5
09/10/2017

We were attending my husband's 50th college reunion in Golden at Colorado School of Mines. The location was easy to get to from Golden. The room was very clean and roomy. The separation of the toilet and the sink made it easy for the two of us get ready. The bed was so comfortable that sleep came quickly and deeply. Thanks for being part of a great weekend.

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy that you enjoyed your stay with us. We strive to give good customer service to all our guests.. Hope you will tell your friends about us. Thank you for a nice review.

"GREAT Location, Quiet and Comfortable"

4
05/10/2017

GREAT location on the outskirts of Denver. My room and bed was super comfy and breakfast was great with an EXCELLENT selection of items! If you want awesome pizza, try Pizzeria Lui that's a sort driving distance. Some of the BEST Pizza I've ever had. Woodfired & delicious! Owner is super nice! I ate there 4 nights in a row, it was so good. Will stay here again and I recommend!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We welcome the reviews. The employees try very hard to give good customer service. So when we receive a great review they are happy. We hope that you will come to visit us again when you are in the area.

"Excellent service"

5
30/09/2017

Excellent customer service and a veey neat place to stay! I really enjoyed the artifacts they had in the lobby. If anybody is a paleontologist they would love to visit this hotel. The pool seems really cool although too cold for me to enjoy. The breakfast bar was excellent. The rooms were quiet and very comfortable.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for complementing our hotel. we strive to give good customer service. I will let the employees know that they got a good review from you.

"Awesome pool and museum"

5
29/09/2017

One of the most fun BW properties, the outdoor heated pool is amazing, especially for the kids. The lobby is stuffed with dinosaur fossils and casts of mostly locally found specimens. Nice little lounge and bar. Clean rooms, ample parking. Green Chile with breakfast is awesome, with the exception of it only being served some mornings. Great property, friendly staff.

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your review of our property Hope to see you again when you are in the area.

"Very well kept"

4
27/09/2017

Well kept property. No complaints. Definitely;y recommend. Attentive staff. Good free breakfast. Best reasonably priced place to stay in the immediate area. Dinosaur theme was interesting, but nice. Clean pool and workout area.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. It is always nice to hear that our good work is noticed by our peers.

"What a surprise"

5
27/09/2017

Driving from Denver, in the dark, through industrial areas, past mile high stadium and sketchy Denver, I'm wondering what have I done? Wow. Dinosaur fossil decor, friendly knowledgeable staff, comfortable bed, wifi, breakfast, baseball in the lounge. Sigh. I'm a really happy camper. Really happy. Negatives? Good sized shower in a postage stamp sized bathroom. I can live with that. I would stay here again, happily.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We are always happy to hear how pleased our guests are with the hotel. Hope you will tell people about us and come back to see us when you are in the area.

"Dinosaur Hotel"

4
22/09/2017

We stay here when we are in Denver because the hotel is clean, friendly, and comfortable. It is a very kid and pet friendly hotel. The exercise room has a nice elliptical, bike and treadmill. My refrigerator worked! It kept my food cold and my freezer packs frozen. I like the breakfast because they have fruit, oatmeal, eggs and sausage, and waffles and pastries, and cereal, juice. Coffee!!! It was the local Paleontologist's Birthday. She was displaying dinosaur fossils. She is smart, sweet and friendly. My king size bed was very comfortable. The swimming pool and Hot tub which is outside, was busy last night with families enjoying the last days of summer. We enjoyed our stay and hope you do too.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. It is always nice to hear that we are doing a good job.

"Family Friendly"

3
20/09/2017

Easy To find. Comfy. no Elevator. outside smell. quite area and friendly. Small Fitness room so if there is more than 3 people working out at the same time it can be claustrophobic. Breakfast had a great deal of choices that cater many type of individuals.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We appreciate your business.

"Awesome"

5
17/09/2017

Stayed here with a friend to attend a concert at Red Rocks, we were 15 minutes away from venue plus we were close to many options for dining and shopping definitely will stop and stay here again! Thank you Best western.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the nice review. We strive to give good customer service. So it is great to hear good reviews about our hotel.

"Great Stay"

5
13/09/2017

This hotel was in a great location for what we needed. It is short drive to the light rail. The hotel was clean and had a great hot breakfast. I used the workout room each morning and it was clean and quite. The outdoor pool was great. The only complaint that I would have it that the smoking section is located by the pool. Unfortunately, there was a family sitting in the fenced in smoking area and not watching their young children who were playing in the pool. That of course was not the hotel's fault. But, if the smoking area wasn't close then maybe this wouldn't happen. Great stay. Will definitely stay there again the next time we head to Colorado.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review We have no smoking any where in the hotel. That includes around the pool area. The guests are to smoke at least 25 ft from the building.

"Nice hotel"

5
13/09/2017

We love this hotel. It is clean, breakfast is good, location is convenient, beds are comfortable and we can bring our dog. We like the dinosaur theme and the staff is knowledge about the dinosaurs. We stay here after Bronco Games.

alice t, Manager at Best Western Denver Southwest, responded to this review
It is nice to hear good things about your stay with us We like repeat business.

"Location Location"

5
09/09/2017

Great hotel and staff. One street from the main road. However, It didn't feel like it. We loved it because it was close to everywhere we needed to go. You can walk across the street to several places to eat and drink . Love the Rusty bucket.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We strive to give excellent customer service and it is always nice to hear that we made the guests happy. Hope to see you again when you are in our area.

"My Stay"

5
08/09/2017

Excellent hotel. Hard to find from the Highway but worth the effort. The staff and the room were outstanding and the overall "Dinasoar" themed decor were a real treat.I will definitely stay again when in the area

alice t, Manager at Best Western Denver Southwest, responded to this review
Happy to hear that you enjoyed your stay. It is a pleasure to serve our guests and make the stay a pleasant one.

"#1 Hotel!!!"

5
05/09/2017

This is by far one of my favorite hotels in the country! The value that you get for staying at this hotel is very nice! And it's in a great location, just minutes away from downtown Denver and also a short drive from the mountains. There's all sorts of shops and stores within in close range and eating options as well. The hotel itself has a very nice breakfast buffet with a decent amount of options. There's Waffles, Oatmeal ,There's a cook who makes very delicious scrambled eggs, there's also biscuits with sausage and gravy, sausage links, muffins, cereal, bagels, toast and more! The rooms are good sized with comfortable beds and nice showers. Good size tv in rooms also. The have a heated pool and hot tub outdoors. The hotel is dinasour themed and there is a guide outside the breakfast room that will talk to you about fossils. The hotel also has an adequate work out room and a office with 4 computers with a printer and fax machine if you need to get work done. And a conference room if you need a place to hold meetings. Oh and one last thing , they have a bar where you can get a drink! This hotel truly has everything and at a good rate! This is the only hotel I stay at every time I come out here! Even if it isn't the cheapest option!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the great review. We strive to give excellent service with our guests being the judge in how we do. Again thank you I will share your comments with the staff.

"Fun Experience"

5
04/09/2017

This hotel was very clean, neat, and tidy. Everyone on the staff we met were friendly and helpful. The décor was so fun all the dinosaur pictures, stuff, and information so very interesting. The location was very easy to find and convenient to access the Denver area. We would definitely recommend this location to family and friends. We will certainly consider staying here again on our next trip to Denver.

alice t, Manager at Best Western Denver Southwest, responded to this review
The staff at the hotel would like to thank you for the nice comments. We strive to give good customer service. Hope you tell your friends and come to visit us again.

"Try It"

5
04/09/2017

Everything, from beginning to end, was excellent. We were particularly impressed with the staff that prepared the breakfast. it was plentiful, fresh, and tasty. The entire hotel was clean and comfortable, and our room was perfect.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. We strive to give excellent customer service Happy to hear the you liked the breakfast .

"Tussen de dinosaurussen"

3
30/08/2017

Prima hotel om te slapen, te zwemmen en met fitnessruimte. In de lobby is er veel te vinden over dinosaurussen. Jammer, dat de keuze van het diner beperkt bleef tot magnetron pizza's en burrito's. Stop Pollution in the hotel: Use reusable items. Lots of waste is generated by disposable cups, plates, utensils and storage containers for food. Instead of contributing to the waste in landfills by using disposable dinnerware, primarily use reusable items. Choose items with minimal packaging. The packaging used to protect food requires new raw materials and energy to create. Buy foods that use minimal packaging, such as bulk items or unpackaged produce. If you must buy something that is packaged, try to choose items with the least amount of packaging possible. Recycle everything that you can. Almost everything that you buy can be recycled. Try to avoid products that do not have a recycle symbol on the package or that are made of mixed materials that may not be easy to recycle. * Check to see if your waste management company offers recycling pick up services. If not, you can always take your sorted recyclables to a nearby recycling center. Conserve water. It's important to take good care of the water we do have and conserve it as much as possible. Wasting water uses up a valuable resource and has a big effect on the environment. It's easy to take measures in your daily life that help you use less water and preserve the health of your region's ecosystems. Here are a few ways to save water: * Fix water leaks promptly. * Use water-saving devices on your faucets and toilets, like a low-flow showerhead. * Replace old toilets and appliances with newer models that use less water. * Don't water your lawn excessively, especially if you live in a dry area.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review.

"Great little hotel outside Denver"

4
28/08/2017

Hotel is just outside Denver in Lakewood, close to Morrison. It's off the road behind a gas station, so its kind of hidden. Hidden little gem! The front staff was very nice and had us checked in fast and courteously. The hotel is clean inside and out. It has a small restaurant and bar and the pool is in the middle of the hotel, surrounded by the rooms. This is nice since the hotel is next to an apartment complex and this keeps it private. Plenty of restaurants and bars in local area and it is at the foot of the mountains, 15 minute drive to Morrison and Rockies. Our room was average size, not too big and not too small. It was clean and did not smell musty at all. The A/C worked fine but was just a little noisier than other rooms I've had. Beds and pillows were soft and comfy. Blankets and sheets were clean and soft as well. Bathroom was clean with plenty of towels and toiletries. Water pressure was good and shower nice and hot. In the morning, the breakfast was good. Plenty of hot and cold options. The hot food was fresh and refilled frequently. There was also many options for juices, coffees, and other drinks. All in all, a great little hotel that I would recommend to anyone looking to stay just outside of Denver.

alice t, Manager at Best Western Denver Southwest, responded to this review
The staff thanks you for the review. We strive to give great customer service and it is great when we hear that we have done so.

"Unique Hotel"

5
28/08/2017

We really enjoyed all the dinosaur themed lobby and restaurant especially the kids. The pool and hut tub were excellent and so was the food and service at the restaurant (although there was only one server but he was very efficient).

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I am happy that the children liked the dinosaurs and the pool.

"Wonderful place"

5
28/08/2017

Check in was very smooth, staff were helpful despite us being late. Dinosaur theme was nice, not overdone, the lady on the desk was very knowledgeable. Room was clean enough and spacious. Was a slight smell of smoke, but it seems the hotel has only fairly recently gone non smoking, so understandable, takes a long time to shift that smell, barely noticed it after a short time. Slightly disappointed to find a mini fridge instead of the full size fridge in the pictures the hotel has posted. Aircon was very effective, but noisy. Breakfast was nice enough, good choice, being hyper critical, not a great deal of day to day variation in the menu, but for a free breakfast, who cares ? Wasn't expecting cordon bleu. Plenty parking, easy to get to all the major roads although maybe not handy for the airport if you don't have a car, around 45 minute drive could be an expensive taxi ride. Plenty shops and eateries in the neighbourhood, the hotel does have a restaurant onsite, but we didn't try it, it seems to sell mostly sandwiches and burgers.. Wi-fi seemed reliable. Ice machine and a laundry on site Will definitely stay again if in the area and would not have any hesitation to recommend. Very nice place at what was a very reasonable rate.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for telling us that you enjoyed your stay with us. We strive to give good customer service.

"Ok"

3
27/08/2017

Pros: clean room, archeological bones on display in cool lobby. OK for overnight stop. Cons: had almost a smoking smell when you walked in but sheets & pillows didn't smell, tight room & bathroom, loud bathroom fan. Breakfast food quality was not great.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We do have guests who will come in and smoke in the room even tho they know that they will get charge a smoking fee.

"lakewood BW"

4
23/08/2017

Hotel is very well kept breakfast was very good and a lot to choose from coffee was also very good great hotel easy freeway access. Booked on hotwire the rate was great Would recommend to all types of travelers includes swimming pool and out door seating for breakfast

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy to hear that you enjoyed your stay at our hotel.

"Best Western"

3
22/08/2017

Staff was awesome, from maids to pool cleaners, everything was fine except the bed, seemed wore out and the pillows were bad, isnt this the most important part, sleeping? I stayed 5 days. I think everything was fine except the bed, not worth the money,

alice t, Manager at Best Western Denver Southwest, responded to this review
We will be upgrading our beds this fall. Thank you for your comments.

"Amazing Family Experience"

5
21/08/2017

This hotel was such a happy surprise for us. We stayed here on our way through to Utah and our kids were thrilled by the dinosaur fossils everywhere, the zero entry fun shaped pool and the above average continental breakfast. Our room was right near the pool and our room was still quiet, the beds were superb and the whole hotel was one of the cleanest we have stayed in. Bravo, you will have our business every time we drive through Denver!

alice t, Manager at Best Western Denver Southwest, responded to this review
We at Best Western Denver S/W thank you for your review. We try hard to make the guests and their families feel at home.

"Unhappy"

2
18/08/2017

Unhappy when I arrived at this hotel. From the description I thought it was going to be at the base or within walking distance of a mountain to do the fossil walks, it was literally right next to the interstate in a crowded area.

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the misinformation. The fossil digs are just 10 minutes away. we pride ourselves on giving good customer service. I apologize to you for not being able to do that.

"love the dinosaurs"

5
15/08/2017

great motel near Denver. (tho the sign is invisible from the North on Wadsworth). Staff always friendly, helpful. Great breakfast, which the cooks replenish to keep hot. Quiet neighborhood, but easy to get to major streets. the dinosaur motif is fun (the knowledgable person on hand is super)

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your comments about our hotel. I will share the review with the staff.

"Best hotel pool"

4
14/08/2017

We stayed in a suite which was perfect for our family. There was lots of room. The dinosaur theme is great for kids. After breakfast they even had a staff member on hand with dinosaurs explaining all the different dinosaur they had around the hotel. There are plenty of food options nearby. The very best thing about this hotel is the pool. It is a zero entry pool that is very large. It was great for young kids as well as adults. This is by far the finest Best Western I have ever visited.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for commenting on our hotel. We like to hear that people with children like our pool and the employee who explains the dinosaurs that we have in the lobby.

"Great for young families!"

4
13/08/2017

Great location near 24 hour urgent care, restaurants, and shopping centers. Pool is perfect for young children with walk in and 2 ft area. Hotel was very clean and with breakfast included every morning, it's tough to beat. Definitely will stay again when in the area.

"Great Stay"

4
10/08/2017

All the staff at the hotel were very courteous and friendly. The rooms were very clean and well presented. I thought it was nice to learn a little history about the decor in the hotel. My overall experience was great...no complaints!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your thoughts. We all strive to give good customer service.

"Great Hotel"

5
06/08/2017

We found this hotel to be very neat and clean with well cared for public areas. Breakfast was good with a nice variety of items. The dinosaur theme was really fun. All staff we encountered were friendly and professional.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a great review. I will tell the staff that they did a good job with customer service. We strive to give excellent customer service.

"Dino-mite bargain close to Denver "

5
05/08/2017

When visiting our son for three nights in Lakewood Co just west of Denver, we wanted a hotel with a few criteria: Clean. Comfy bed. Free breakfast. Free parking! And don't break the bank. Well that ruled out most of the downtown Denver hotels, where parking in a garage has a daily charge, and only a few free breakfasts. Looking in Lakewood, we found a number of contenders, but $106 for Motel 6 only came with free coffee. And a nice but small pool. The other local hotels of the Hampton/La Quinta/Holiday/Marriott/Comfort variety were $150+ per night. Lovely hotels, but most of our time would be spent with our son--not in our room. Best Western to the rescue! With a great discount for the third night, we paid $125 per night. The hotel, recently renovated, is dinosaur themed for the enjoyment of kids of all ages. Bonus: a wonderful pool and legit whirlpool! And breakfast? The scrambled eggs are fresh cooked. One morning we had fresh biscuits and gravy on the side, another we had tortillas and green chiles. Yum! Enjoy the Dino-murals and fossils which adorn the public areas. And so convenient, right off of I-285. Comfy rooms, great staff, a great choice!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review of our hotel. We strive to give good customer service. It is always nice to see people enjoying the pool and hot tub.

"A nice place"

4
04/08/2017

Accommodations were clean, staff was extremely pleasant and helpful. I would suggest installing anti-skid strips in the shower. The front desk told me on check out that bath mats were available (which I wasn't aware of) but I think the strips might be better.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. We are putting mats in all rooms until we can have the floors in the showers and tubs redone. We strive to give excellent service to all our guests.

"Good value at Best Western"

5
01/08/2017

Hotel has very clean, comfortable rooms, excellent breakfast, and nice amenities, including guest laundry. Only downside is that it is two-stories but no elevator. Everything worked well, and staff were pleasant and helpful.

alice t, Manager at Best Western Denver Southwest, responded to this review
We strive to give excellent customer service. Thank you for your review. It is in the plans to put in an elevator but there is no time frame at this time.

"Great family hotel"

4
30/07/2017

We came because of the dinosaurs - and it was pretty much as cool as we expected. Fun for kids and parents. Nice pool, awesome lobby, decent breakfast, and the location was convenient to outdoorsy stuff west of Denver.

alice t, Manager at Best Western Denver Southwest, responded to this review
We are always happy to hear that our guests had a good time at the hotel. Thank you for the nice review.

"Pretty nice hotel"

4
28/07/2017

Stayed here as we were exploring the Denver area and the Rockies. The room was on the smallish side, but still very nice. The beds were comfortable, and I wasnt as bothered by the pillows as some other reviewers. You could tell it had been updated recently. The breakfast was slammed every day, and you could tell they were trying their best to replenish everything. I did think it was a little more on the expensive side as you weren't super close to the city (why Im dinging a star), but it still wasnt that bad. The area was mediocre. There were a few restaurants and it was close to the highway, but not much else going on. The dinosaur theme was random, but a nice touch. Would recommend, especially if you could get a good price.

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciated your review. We strive to give excellent service. When the pillows get small we replace them. They get small when they are washed a lot.

"Lovely stay"

5
28/07/2017

This hotel was great. The breakfast was large, the pool was perfect for all levels of swimmers and non-swimmers in our group, especially the young ones. The only drawback was the tiny bathroom in our room.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We strive to give good customer service. The bathrooms are small . We just could not make them larger.

"Two star hotel for three star price"

2
26/07/2017

$160 for this place per night is a rip-off. They have given the interior a new paint job, but the mattresses were worn and old (one was totally broken). The front desk personnel are surly and unhelpful for the most part. The breakfast is OK, nothing special. There was only one small sink area for the bathroom and it was outside the toilet area, why? Just can not recommend this place. For $80-90 during summer season, that would be a fair rate. Just overpriced and that's for starters.

alice t, Manager at Best Western Denver Southwest, responded to this review
Hello, We are in the process of getting new mattress as for the bathrooms unfortunately structurally the bathrooms had to have the sinks separate. As far as the front desk goes we are always training and stressing upon our front desk to give better customer service. Our breakfast has great variety and all of our competitors have about the same breakfast. Sorry you had such a bad stay.

"Dinosaur Heaven"

4
24/07/2017

If your child loves dinosaurs as mine does, they will be thrilled to stay here! Tastefully done murals, fossils and skulls of dinos fill this place! For the adults, the hotel is very clean, safe-all outside doors except the main lobby entry is locked 24/7 with access only by room key. Our room was towards the major highway alongside, yet inside our room, one couldn't even hear it. Even sirens were very muted. For our purposes, it was centrally located. If you are interested in dinos, the Morrison Museum they encourage is small and quaint, but my "dino-man" loved it! The foothills are only a short drive away. All in all, I really have nothing negative to say. They offered a hot breakfast (eggs, sausages, waffles) as well as fruit, cereal, danishes, etc. The staff were all ways friendly and curious, as well. We didn't use the pool, but it is an outside one. It appeared clean. Lots of parking as well.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for taking the time to write a review of our hotel. We strive to give excellent customer service. I will pass along your review to the staff.

"Clean hotel, Fun decor"

5
17/07/2017

The dinosaur decorations everywhere were so cute! The hotel was nice and clean, the pool was very nice. And the breakfast was a lot better than comparable hotels. The bed was comfortable and I got a good night's sleep. I loved it here!

alice t, Manager at Best Western Denver Southwest, responded to this review
I am happy to hear that you enjoyed your stay with us. Customer service means a lot to us and we try hard to please the guests.. I will pass a long your comments. Hope you will come again if you are in the area.

"Loved this hotel"

5
17/07/2017

The location was beautiful, rooms were clean, the staff were extremely polite and friendly, and the continental breakfast was great.This hotel was kid friendly which made our stay even more enjoyable! We will definitely stay here again!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. We strive to give excellent customer service.. I will share your comments with the staff.

"If you love dinosaurs...."

5
16/07/2017

If you like dinosaurs then this is the place to stay! My son loved looking at all the fossils! There was also a lady in the lobby who was able to answer questions about dinosaurs. The staff was very polite as well. The hotel was clean and well kept.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review. I will be sharing your review with the staff. We strive to give excellent service to our guests.

"Dinosaur Bones!"

5
15/07/2017

Absolutely spotless, crispy-clean cotton sheets and a bathroom that looked positively new. Nice towels..... Giant coffee cups to drink from (in your room!), a comfy bed and decent air conditioning. A v nice breakfast (scrambled eggs done perfectly (for me that is) and definitely held at the right temperature). The chap at the front desk (when we arrived) was v friendly, professional and even offered to help us with our bags (thank you). We loved the dinosaur bones and Elizabeth (in the 'library' ... close to the coffee bar (help yourself to all you want!) will tell you everything you ever wanted to know about dinosaurs across this crazy world of ours (also, we were told that the owner/managers are paleo-enthusiast experts.. we thank them for sharing their knowledge!) As for Elizabeth the Expert in the coffee bar..bring a timer or your breakfast might get cold.... We couldn't have asked for more at this place. Stay here.. you will not regret it (excellent parking too!)

"Nice, clean stopover.."

5
14/07/2017

We stayed here one night on our way to southwest Colorado. This hotel is very clean and the guy at the front desk pretty nice, too. The dinosaur bones in the lobby are really cool. Our room was clean and had a fridge for our needs. Our kids used the pool which was very fun for them. The pool area is quite different than most hotel pools, not rectangular and boring! There was an area to eat near the pool, too, if need be. The breakfast was good, with hot and cold items. We would for sure stop at this Best Western again. Stay here if you are on the west side of Denver heading out!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I will share your comments with the staff.

"Great Dinosaur Themed Hotel"

5
11/07/2017

This hotel is dinosaur themed and is located near Dinosaur Ridge, west of Denver that offers a tour of fossil beds. The staff was friendly and knowledgeable, Inside and out, the property is well kept. The pool area is clean and had adequate lounge chairs. The complimentary breakfast offers waffles, biscuits and gravy, scrambled eggs and sausage, as well as cold cereals, danishes, hard boiled eggs, toast. English muffins, bagels. fruit. coffee and juice. Parking was adequate but could be a little better lit. The building is back off the busy street so it is not as noisy as it could be. There is self service laundry, although one dryer was out of order. The housekeeping staff was exceptional- trash emptied daily, beds made, towels exchanged, bathroom straightened. We can't give this hotel enough positive feedback. We enjoyed our stay and would recommend this property to families with children who love dinosaurs.

alice t, Manager at Best Western Denver Southwest, responded to this review
We strive to give excellent service. Thank you for your comments I will share them with the staff.

"Cute themed hotel with minor issue"

4
10/07/2017

Hotel itself is in a residential/light commercial area and very quiet. The dinosaur theme is interesting and my grandkids loved the pool and sand pile. The lobby area is outstanding. Room smelled musty, not a huge deal. Staff was very pleasant, recognized my Rewards status. The only issue I really had was that the pull out couch in our suite was so old that the springs were sticking out of the mattress and the mattress cover was old and needed replaced, and they didn't provide us with any sheets for it. Needless to say, we pushed it back into the bed and kids slept on the couch and floor instead. So some furniture does need to be updated. The king bed in our suite was wonderful. Breakfast was above average.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the review and comments. The sheets for the pull out are in the dresser along with pillows. I will be checking the pull out to make sure everything is good.

"Best Western Southwest, Denver"

4
05/07/2017

Great hotel. Toilet/shower area a bit too small. Great friendly staff. Great check in/ check out process. Seemed a bit pricy for the quality we got. Great location for local attractions. Easily accessible.

alice t, Manager at Best Western Denver Southwest, responded to this review
We strive to give great customer service. I am happy to hear that the staff was friendly. I will pass that along to the staff.

"Horribly treated by staff after a simple request"

1
04/07/2017

We drove 18 hours from Michigan to Colorado in one day, and arrived at the Lakewood, CO Best Western around midnight. I had booked the hotel a few months in advance for four nights from June 29-July 3. I told them we were arriving at midnight and the check-in guy was nice. We went to our room which had two queen sized beds. One of the beds had very obviously been laid in and the sheets were not washed; (hairs/body odor/itchiness/messy sheets). We were exhausted so we just went to bed anyway. The beds were extremely firm and springy, and the pillows were essentially unusable (very small, flat, and lumpy). My girlfriend barely slept at all and in the morning she asked the front desk for new pillows/comforter and asked them to clean the sheets. The man at the front desk on June 30 told her they couldn't do anything for her except clean the sheets and give her an extra sheet as a comforter and offered her a 15% discount. She came back to the room to talk with me. The manager at the time (Alice, assistant GM), knocked on our door 15 minutes later with the extra sheet. Alice basically dropped the sheet into my girlfriends arms and started walking away immediately. My girlfriend asked her to hold on for a moment and talked with her about the pillows. Alice was extremely short and rude to her, and told her "You should have asked for a new room last night when you arrived," essentially blaming all of this on us. My girlfriend was taken aback and Alice just walked away. After hearing how the manager treated her, I went downstairs to talk to the man at the front desk. I told him that we would like to take the discount now and said that I was going to spend the discount on a new pillow. Immediately after I said that, he retracted the discount, literally saying "We can't give discounts for the pillows." Wha? I was seriously questioning him why, and he said that they "folded the pillows in half" and that they were not as small as they seemed. We went back to our room, checked all the pillows, and even brought one down to show him that the pillows were simply too small and lumpy. He said he could do nothing for us. I walked away, and we had to go buy a pillow from the Kohl's down the street. I never received a discount, and that was the last time I talked to the front desk aside from check-out. I told the woman (Kris Rios) what had happened and she was very polite about everything. She was nothing but nice to us and apologized. When I asked if she could give us a discount on account of how terribly we were treated, she said she couldn't because we were "Refused discount per Alice (assistant GM)". I forgot to mention, our TV didn't work at all, the shower ran out of hot water, the ice machine was out of order, and there was very little counter-space. There was literally one small soap holder in the shower. Just many little things that added up to a very uncomfortable experience.

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the inconveniences that you incurred while staying at the hotel.

"Great location, Great Hotel"

5
02/07/2017

This place is just amazing for the price. The location is perfect. The rooms were clean and roomy. The breakfast was so amazing, and they had a ton of gluten free options! Would stay here again for sure.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. We strive to give excellent customer service so it is nice to hear positive comments.

"Family overnight trip"

5
30/06/2017

Nice and clean, spacious and the pool was awesome and heated. The bathroom was very clean and that is MY issue with hotels. Check in/out was quick and easy as well. Will definitely stay here again. Thank you!

alice t, Manager at Best Western Denver Southwest, responded to this review
We will look forward to seeing you again. Thank you for your review.

"none"

5
30/06/2017

Good hotel, nice place to stay. Location good, cleanliness above average. I would recommend this hotel to others. Pool and spa warm and comfortable. Breakfast and lounge were enjoyable and accessible.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review of our hotel

"Great hotel for kids!"

5
26/06/2017

My family of 2 adults, a teen, and 2 young boys stayed here for one night on vacation in between destinations. My boys loved the dinosaur dig sandbox, the dinosaur fossils on display in the lobby, and the large pool! The rooms were clean and the breakfast was plentiful and delicious. My only complaint was that the pool didn't open until 10AM. Great stay!

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. We hope that you and family will come again when you have time to enjoy the pool and hot tub... Since the pool is in the courtyard we do not open it before 10 to give the guest time to sleep in.

"Dinosaur Hotel"

5
25/06/2017

We loved our stay here. With two small kids who love dinosaurs, we had to stay here once I learned of it, and it was a great experience. Aside from the dino displays, there is a heated outdoor pool that was great for playing with the kids. The wifi had a good connection and we could watch a Netflix movie on our tablet in the evening. At breakfast, everything looked good and there were a lot of choices! All-in-all, it was an excellent experience.

alice t, Manager at Best Western Denver Southwest, responded to this review
We strive to give great customer service. Thank you for your review.

"Colorado trips are my Favorite always coming up"

5
21/06/2017

Always coming up to run races Thankyou 200 is way to much to write because I xxnt think of all that much to write when you gave s minimum of 200 chapters it's hard to want to completed surveys Thank you

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for using our hotel when you are in town. We appreciate your business.

"Business meeting"

5
20/06/2017

I was very impressed with the hotel and staff. They were very helpful and accommodating to me and my group. I have to say that Jennifer was very helpful and went above normal standards in making sure our stay there was enjoyable. I am looking forward to staying here again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you. I will pass along your remarks to the employees.

"Beautiful room and first class service."

5
20/06/2017

Great hotel, super friendly staff. Good internet, good breakfast and facilities. The room was massive and had a separate sitting area that was a big as the bedroom. Great value. Staff were very accommodating as I had recently had a total knee replacement. Plenty of space for vehicles and convenient reserved parking for people that need assistance.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your kind review. We appreciate hearing good things about our service

"Great Hotel!"

5
19/06/2017

Great family hotel! the decorations were awesome! the pool very large and very clean. Breakfast was the same everyday BUT it was hot and really good so I didn't mind. Pillows were so soft. Great location, everything was nearby. Golden was very close as we visited the Coors brewery.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the great review. We strive to give excellent service .

"Disappointed"

2
18/06/2017

Outside of the bed and bedding, the hotel has not been updated by the looks of it. Really enjoyed the dinosaur theme. Whether it was a bad day for the staff or just the way it always is, they seemed a little short and ready for their shifts to be over. The location is a little iffy, it was a man parked next to me that would sleeping in his car all night. You could tell by the drool coming out of his mouth that he was sleeping. Not sure I would stay at this hotel again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I do apologize for the customer service that you received. We strive to give great customer service . We have security that check the parking lot and inside the building 24/7. They check the parking lot and will run off people that do not belong here.

"Great Stay"

5
15/06/2017

From checkin to checkout the service was excellent. The room was large and comfortable. Room had a small fridge which was plenty big enough for two people. There were lots of choices for breakfast. The hotel has a nice collection of dinosaur fossils which you do not at hotels. The pool and hot tub were very large and clean. Located close to great sites, we visited Red Rock, Dinosaur Ridge and Golden, home of Coors Brewing and a great downtown.

"Best in the west"

5
13/06/2017

Great hotel, Free hot breakfast fast wifi caring staff. Everything we needed & more. Close to many great restaurants/ bars. Pool is heated w/ hot tub. Temp of pool is comfortable & the hot tub was perfect temp w/ strong jets.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. I hope that you tell your friends about our hotel.

"Would not recommend"

2
13/06/2017

Uncomfortable beds, can feel springs & pillows are "chunky", could not get a good nights rest. Breakfast is good and employees are courteous. Housekeeping didn't arrive until late in the day and on one occasion, they left a dirty cloth and trash on the counter top.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We are in the process of getting new mattress and pillows. We strive to give great customer service.

"Quiet nice place"

4
11/06/2017

Stayed for 3 nights. Room was clean and beds not to bad. Good selection for breakfast. Pool and hot tub nice. Quiet location close to restaurants and grocery stores. Only complaint was how small the bathroom was and no tub in our room ( we have a toddler) pillows were a little uncomfortable as well. Would stay again if in the area.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your response. We do have some rooms with tubs. We strive to give excellent customer service and we appreciate all comments on how we are doing. Hope to see you again when you are in our area.

"Pleasant Surprise"

5
10/06/2017

For some reason, most of the hotels in the Lakewood, CO area were booked when I needed to go due to a family problem. I haven't stayed in a Best Western for many years and was pleasantly surprised by the quality and price of this BW. I will definitely stay here again. The only downside for me was there were many children and they were a little noisy but at night, all was quiet.

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your review. Hope that you will tell your friends about us if they are looking for a great place to stay.

"Great Affordable Place in Lakewood Colorado"

4
06/06/2017

We were there for a game and this room was affordable and quiet. I would recommend with no issues. Pool was great. Beds were decent. Staff was friendly. I was happy with my choice my kids were happy and the price was spot on.

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy that you enjoyed your stay with us. Hope you will come back and visit us when you are in the area

"Quiet and nicely appointed."

5
06/06/2017

I stay there frequently, and it's my favorite Denver area hotel. The one thing that travelers might not like is its distance from the downtown Denver attractions. Otherwise, it is very quiet, with a nice pool with good access to the mountains via US 285.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review We are only 15minutes from downtown Denver. Some times it may seem longer because of traffic. We aren't far from the light rail train. It is a good way to go downtown. Leave your car at the station and take the train.

"Surprisingly quiet!"

4
05/06/2017

We had a good experience at the hotel. Our room was surprisingly quiet. Breakfast was typical fare but well presented. Plenty of parking even when we returned to the hotel late at night after a concert on a Saturday night. A good value for the money

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review. We try very hard to give great customer service to make your stay with us memorable.

"Denver"

3
01/06/2017

Great hotel, nice rooms, terrible customer service but great location easy drive to Denver or Morrison. Comfortable beds clean room. The one time I went to breakfast it was fresh and the biscuits and gravy was good.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your review. We strive to give good customer service but some times we miss. We are always giving lessons in giving good customer service.

"Small square pillows ruined chance at sleeping"

2
31/05/2017

This hotel appears nice on the outside and is clean. We had a king size bed with the dumbest small hard square pillows that ruined any comfort. The sheets were stained with some kind of makeup or hadn't been changed. The front desk clerk was rude and abrupt like I was interrupting her night when we checked in. Wouldn't stay there again on a bet. Expensive place. Expected a better night. Won't do it again.

"Hidden Gem"

5
30/05/2017

We were pleasantly surprised by this hotel. We chose it because of the affordable price, quick access to Red Rocks, and convenient location between the mountains and downtown Denver. The hotel is nice and clean. The heated outdoor pool and hot tub were perfect to come home to after long days out exploring the area. The staff was very friendly and attentive if you needed something. Free hot breakfast every morning! The dinosaur theme throughout the hotel was something different and I imagine kinds would love it. We found this hotel through TripAdvisor and I am happy we stayed here. Would definitely stay again

"2 yr old grandson"

1
27/05/2017

We plan a trip every month with a rental of hotel for 3 days to go visit grandkids an disabled daughter. We booked this particular hotel because of dinosaur theme which we seen none of.well to say the least it was the most horrific experience ever.the designated smoking area is right when you walk out the back door now mind you my grandchildren are 2, 3. We always keep the little2 yr old with us because we raised him from birth to yr and1/2 old.now the next day my daughter came over brought 3 yr old my daughter has cognit disorder so you can't stand an scream at her.we we're going out side so I could smoke my daughter went with kids first I followed couple min later well when I got out side the matnance man was screaming at my daughter an 2 yr old an 3 yr old none of them understanding the 2,3 ur old took some pebbles an thru them on the sidewalk which I shoved them with my hand back where they belonged an I had ask maintenance man if I could borrow a broom he never returned until a 1 hr 1/2 later when we went out so I could smoke again an there in the designated smoking area was a dresser drawer so the 3 yr old grabbed it because it was setting next to trash can .we thought it was trash how would we no any different if there's no sign on it.well here come a bunch of people with maintenance man an he was cussing at kids well actually all of us.bad language an all.he had just painted it an set it at the back hotel in smoking area with no sign an thought everyone should no that .i have never been so badly treated at a place of business. I own my own comp I would never treat a client like this. To stress the fact I called corporate they said hotel would rectify it.i said we deserved an apology not one person apologized an argued with me when I left.today.an my 2 yr old g.son never got to play in sand box.or see any dinasours at all.what a waste

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for any inconveniences that you and your family incurred while staying here.. I do know that smoking is not permitted close to the building. The law is 15ft from any doorway leading into the hotel. We have a sandpit in the front of the building for the children to play and dig all they want. It is also safe as it is fenced in so the children are safe.

"Be Aware if Booking With Dogs! *Read This*"

2
25/05/2017

If you are booking a reservation at this "pet-friendly" hotel...be aware - you can ONLY book a standard room and it is ONLY for dogs (not cats, mice, guinea pigs, snakes, etc.). The policy is buried at the bottom of the hotel info (I booked through a third party booking agent) and is never clearly stated. You must CALL the hotel and TELL them you are bringing dogs so they give you a dog room. I paid for a suite and was downgraded to a dog room. The hotel refused to refund the difference. Very unhappy and upset about the whole experience-front desk was condescending about the fact that I had not called to inform them I was bringing two dogs (how would one know this is required?!), never said a word about the breakfast, location of ice or Wi-fi. Might be "pet-friendly" but certainly not "people friendly"! Shameful. Room had six burn marks on the carpet and general feel of unseemliness. Room key never worked to open exterior door-had to bang on it and get other guests to open it. Too bad the check-in and room were so poor, because the mattress and pillows were comfy. Bathroom (potty/tub combo) very small, nice grassy area for the dogs, pool looked clean (but never went to it to actually find out), surrounding area is slightly skechy, DH said breakfast was "great for being free". I didn't go check it out, just wanted to leave. Asked the front desk to have a manager call me - have never heard from the manager. I'll look elsewhere next time. I wonder if the suite I paid for was nice?

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the inconveniences that you incurred here at the hotel. We are a pet friendly hotel and we do not charge a pet fee unless the pet does damage to the room. We strive to give good customer service and I apologize that you did not receive it. We are having the agents take more training in customer service.

"Surprisingly Nice Hotel"

4
25/05/2017

This hotel is in a tucked away spot south of Denver behind a gas station and a car wash. There are not a lot of restaurants close by etc but it was easy enough to drive any where from this location. The breakfast was good and they serve drinks and have a limited menu later in the day. The hotel was clean and the staff was professional and helpful. We were in town for a concert at Red Rock but had a couple days to hike etc. The location was great for us! It was convenient to zip up to Boulder, Mt. Evan, Golden Gate State park etc. If you are a runner there is a great running/biking path 1/2 mile north of the hotel that runs along a bear creek. You can also take a short drive to Bear Creek Lake Park for some excellent trail running. This location is perfect for a Red Rock concert, very short drive to Morrison.

"Great for Kids."

4
25/05/2017

They had fossils everywhere. You even got to have your own fossil dig right on the property, for free. Which was great when it was too cold to swim. We had a lot of fun. The lobby was also full of fossils and even had a person there to teach you all about them.

"Five Stars for a solid 3 star hotel"

5
24/05/2017

This hotel is well above average for a middle of the road hotel. Great for families with a great pool and great breakfast. Staff was always courteous and the hotel was very clean! The price was VERY reasonable. We would definitely stay again on our next trip to the Denver area.

"Great Accommodations and EXTRAS!"

5
17/05/2017

All of the things I require in a sold accommodation are here: clean, friendly, quiet, a bit off the main drag. Zero complaints. AND...they have one of the way coolest dinosaur and fossil "exhibits" I've seen, and I've seen a LOT! It's not really an exhibit per se, just the lobby decor, and it's spectacular! Worth visiting just for the lobby, then stay, too.

alice t, Manager at Best Western Denver Southwest, responded to this review
We appreciate your thoughts on our hotel. We strive to be friendly with our guests. The dinosaur theme is something that the owner wanted to do. It works well because of the area.

"Staff Unhappy"

2
17/05/2017

I have stayed at this BW over the last three years, multiple times. The staff at this last visit evidently hate their jobs. Every staff member encountered upon check in, check out and in breakfast area was short, seemed put out to be checking you in or out, and just wanted all guest to go away. Breakfast staff was bickering when we walked in. Told us that it would not be ready for a while to please leave the area. (Usually I would have been able to sit at table and watch tv in dining area, or dine on rolls or sweet bread or toast that was ready with coffee if it was a few minutes prior to service time.) I am not sure I will stay at this BW ever again due to the poor service I received. I am not sure if the ownership has changed, but the quality and service is NOT what it once was.

"Hotel for Red Rocks concert"

4
17/05/2017

We really enjoyed the overall deal and proximity to the Red Rocks Ampitheater. This hotel offered us a comfortable, clean, and convenient experience. We will definitely stay here again for our next concert experience!

alice t, Manager at Best Western Denver Southwest, responded to this review
We look forward to having you come to visit us again.

"Everything was awesome!"

5
13/05/2017

When I get a deal on a room I usually get half assed. I was pleasantly surprised to see that this was not the case. The beds were comfortable, food was decent and the bartender very helpful. The only issue was no hot water, but we didn't mind

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for a nice review

"Great hospitality and dinosaurs!"

5
12/05/2017

My boyfriend and I stayed at this lovely hotel and we enjoyed the dinosaur decor and the incredible friendliness and hospitality from the staff. I liked how the hotel was located near local shops and restaurants l. I would definitely recommend this hotel to any leisure or business travelers!

alice t, Manager at Best Western Denver Southwest, responded to this review
We strive to make this hotel a place for guests to want to come back. Thank you for your comments

"This hotel was a nice place to stay while attending a basketball tournament in Lakewood. The outdoor heated pool a perk"

4
10/05/2017

Enjoyed our stay. Loved the patio and heated outdoor pool. Good breakfast, friendly and efficient staff. The beds were quite comfortable. Neighborhood comfortable and safe as I traveled alone with my son.

"ENJOYABLE ONE OF A KIND MOTEL EXPERIENCE"

5
10/05/2017

Have stayed here before and was pleasantly surprised at the extensive re-modeling. Enjoyed the motif which is based on local archeological discoveries ( dinosaurs fossils), The petrified wood bar top and marble service desk with fossils were beautiful. Wall Murals and in-room artwork were well done. Enjoyed the morning educational talks. A really unique and pleasant hotel experience.

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy to hear that you enjoyed all the things we did to the hotel. Thank you for your review. Hope that you will come again.

"Who is running this show?"

3
08/05/2017

Made a reservation over the phone for 2 queens and roll away bed. This hotel is close to the baseball field and with three beds, it seemed ideal..... until we checked in. Sure the building is well kept and the dinosaur motif is fun. Apparently the kid's dinosaur sand box in front of the hotel is where people go to smoke so we avoided this area. We got to the front desk to check in and we were told that the gentleman who made our reservation is new and we could not put a roll away in our room. Shocked that is somehow my fault, and the front desk man is just looking at me, I ask what my options are: I can go somewhere else or pay for a suite. Tired after a long day, we reluctantly pay more for a suite. Not the way to start off my stay Best Western!! The roll-away is brought to our suite, which is when we find out that roll aways do not come with pillows(yes we did not receive one so we called to request one) Um...what? Ok, guess we will improvise--again. Trying to make this a good experience, we head to the pool. No towels at the pool. Back to the front desk to ask for pool towels. Apparently this is a huge inconvenience for the front desk gentleman. I ask for 6 towels-4 for my family and 2 for the couple next to us. He hands me half of what I requested and tells me he isn't supposed to hand out regular towels for the pool. The customer service here is poor at the most. Back to our room for bed, we pull out the sofa bed...which is not made. I have never seen this before at a hotel. When I should be putting my kids to bed, instead I'm looking through the closets and every drawer for the sheets and blankets. At this point I'm thinking this must be a joke. Until my daughter sits on the edge of the roll away and it collapses. It did not take us long to come to the conclusion that we WILL NOT be back. Sad because we play baseball at the field down the street every weekend for the next 6 weekends. I will go to another hotel, even if I have to drive farther. I gave this place 3 stars because the pool was heated, the hot tub was large and clean, the regular bed was comfortable, the room was clean and breakfast was included. This hotel receives 0 stars for customer service and other services, i.e. roll-away bed, towels, bed not made.

alice t, Manager at Best Western Denver Southwest, responded to this review
I apologize for the inconveniences that you incurred while staying with us. We can not add a rollaway bed to the Queen rooms. There is not enough room to added a rollaway. The fire department will not allow us to do that. We strive to give good customer service and the front desk is always in training for customer service. I hope that you will give us another chance to prove that we can give good customer service.

"Great hidden gem"

5
01/05/2017

Hotel was great! Best breakfast among class of hotel. Great outdoor heated pool. We were in the pool during the big spring snow storm!! Rooms clean. Matt at front desk is the best!!!! Will definitely stay here again.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for the great review of our hotel.

"Totally worth it!"

5
24/04/2017

Dinosaurs are always cool and this has classy dino presentation but also a fun dig pit for kids. The beds were comfy, the room was clean, the shower was so great (better than trying to step into an old tub and so much room!) There are not many available outlets in the room and not near the beds. Otherwise, a fantastic experience. Will definitely stay here again!

alice t, Manager at Best Western Denver Southwest, responded to this review
We are happy to hear that you enjoyed our hotel. Come back and see again when you are in the area.

"Amazing"

4
23/04/2017

They were polite and kind and very clean! I will definitely stay here again!! They had a great breakfast and pool!!!!!!!!!!!!!!!!! Also the front desk staff were really kind and do not bother u they make sure u have everything u need

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you It always nice to get a great review.

"Wont stay again"

3
21/04/2017

Average to Poor, location was a little difficult to find. Better places in the area for about the same money. Staff wasn't very friendly. Bathrooms are small, no sink inside the bathroom. Beds however were comfortable. Basically we slept well and needed to be out early anyway. First room they gave us reeked of pot. The staff was reluctant to move us.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. We strive to make the guest experience great. Sometimes it is hard to do. We are a non smoking property but some guest think that smoking marijuana is alright to smoke inside the hotel. I apologize for the ones that decide to smoke in the heotel.

"Love the location"

4
19/04/2017

We stay at the Best Western Denver Southwest on all of our trips to Denver. It's quiet and easy to get to. The rooms are updated , the lobby is very nice, staff is helpful and breakfast is fine. We have stayed here numerous times and every time has been great. We especially like the location for concerts at Red Rocks.

alice t, Manager at Best Western Denver Southwest, responded to this review
Thank you for your comments. It is nice to here that you are Guests that come back. That is get. Hope you continue to come back when ever you are in the area.

"Jurassic Stay"

5
19/04/2017

We enjoyed our stay at this Best Western location because the value was excellent for all of the amenities. We loved the breakfast and staff. The beds were very comfortable. The Pool was large, heated, and the surroundings were nicely maintained. The children sand box was so unique and unexpected. The cleaning staff were friendly and hard working. The whole dinosaur theme was creative and fun!

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
We are happy that you had a good time at our hotel. We strive to give great customer service and to make the experience for our guests something to remember.

"A great find"

5
17/04/2017

The dinosaur display was phenomenal. This hotel was clean, safe, and a real treat. The breakfast was good, the staff was friendly, and we totally enjoyed our stay. I plan to return with grandchildren.

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you for taking the time to give us a review. We appreciate it. Hope you will come back to see us again.

"Unprofessional Staff"

1
17/04/2017

Stayed here with my family and was shocked at how careless and unprofessional hotel staff were to us as paying guests and rewards members. I was getting breakfast one morning and the timer on the waffle maker wasn't working. So you had way how knowing when your waffles were cooked or burnt. I immediately notified one of the kitchen workers, and she said "Yea the timer doesnt work on it, so you'll just have wing it" I was like are you serious? Real professional manner to resolve a problem for a guest by telling them to "Wing It". No, why don't you put a sign out there for guests to see that the kitchen equipment is defective and report it to hotel upper management....I was baffled by that. I then was trying make some breakfast and put my plate down by the small sink and the same kitchen employee just grabbed my clean plate with her bare hands and moved it over so she could wash her hands in the sink. Ummm..if your hands need to be washed you don't grab a guests clean plate with your dirty hands to move it out of the way to proceed to wash your hands....Didn't even say excuse me either or asked me to move my dish that was in her way so she could wash her unsanitary hands.... After our 5th day there, my wife was checking out. The girl at the front desk didnt ask how our stay was whatsoever or how our experience was there. Just took the room key cards and said thanks. Real professional demeanor towards paying guests whom are rewards members again. The careless attitudes and lack of professionalism from some of the staff is a reflection of bad management with poor leadership and no vision for the hospitality industry. This was our first and last time ever here. First impression is always the last impression!

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
I apologize for the issues that you had with the staff. We strive to give good customer service. Thank you for the comments. It tells me there are some areas that need training.

"Must-visit for Dinosaur Lovers"

5
09/04/2017

If you came to Denver to see the dinosaurs (especially if you have kids), you really should stay at this hotel. It's not known as the "Dino Hotel" for no reason (read on). As a hotel, it is pretty nice. Our stay was quiet. The housekeeper pays attention to details, folding little fans into the toilet paper, tissues, and towels. The room was clean and comfortable. There was FREE and remarkably functional WiFi, which is always a plus. The free breakfast in the morning is pretty impressive. There is buffet style hot food (Denver style) with scrambled eggs, sausages, and biscuits and gravy. There were yogurts, hard-boiled eggs, a selection of juices, coffee, milk, cereal, an oatmeal station, and a make-your-own waffle station with a variety of toppings. An excellent way to start out your day. Most notable, however, is the hotel's decor. It was certainly designed with the eyes of a dinosaur fanatic! Even before entering the hotel, you are greeted by a stegosaurus playing ground and a pterodactyl weather vane that is apparently custom-made. As you walk into the entrance, you are greeted by a large range of dinosaur fossils. An impressive stegosaurus cast is embedded again the backdrop as you check in at the front desk. The lounge area is so surrounded by paleontological specimens that you feel like you are visiting the private collection of some renowned fossil collector. All around the hotel, you can expect to meet dinosaurs when you least expect it. Dinosaur impressions hang from the ceiling, include an especially impressive one (see what I did there?) that spans the full length of the dining area. Along hallway walls are framed depictions of various dinosaur imagery. Along each stairwell, there is a large mural replica of paintings from the Yale Museum of Natural History. Even the pool is shaped like an aquatic dinosaur. (And has a hot tub). Overall, the Best Western Denver Southwest hotel served superbly as a place to return to after long days hiking the Rockies, and added additional wonder with its impeccably arranged dinosaur decor. We would definitely stay there again.

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you for a nice description of our hotel.

"Great Value, very clean"

5
06/04/2017

Despite not being very close to downtown, it is a quick and easy drive to it. The breakfast buffet was better than most hotel buffets. Cool dinosaur theme that kids will love. The only tip is...if you like larger pillows, bring your own. the beds have small pillows, but you get plenty of them.

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
We thank you for a good review. Yes it is about 10 to 15 minutes to downtown Denver. It all depends on the traffic and time of day as to how long the trip takes to Denver.

"Great"

5
05/04/2017

We enjoy swimming in the pool and look at the stuff in the lobby,the staff are nice and the room are always clean and the beds are very excited. There could be a better select on the t.v and didn't care for the Marijuna smell other than that love staying here.

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you for the nice review. We are a non smoking property but guest feel like they can use marijuana as they aren't real cig. Some day we may be able to convince the guest to smoke the marijuana out side.

"Not so Best Western"

3
02/04/2017

Our room was noisy. The room door was metal possibly hollow with a large gap on the bottom. You could hear anyone's conversations up or down the hall plus anyone going in or out the parking lot push latch door could be heard also. The large thin glassed window let in a lot of traffic noise and anything going on in the parking lot was heard also. Something to keep in mind if staying is if you can hear them they can hear you as I found out headed for coffee one morning. Had the privilege of hearing the sounds of a couple having sex in their room as I walked by. Our room was arranged wrong was hard to get two chairs around the table. Had to be on your knees to use the microwave. Two things good was plenty of hot water and pressure to shower. The bed was comfy.

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
I apologize for the inconveniences that you incurred. We strive to be the best that we can be. Thank you for your comments.

"Family trip to Colorado"

5
02/04/2017

Very nice hotel, the dinosaur items and information were very interesting. Breakfast was very good every morning, and location was convenient for our purposes. Didn't get to use the bar or pool, but they both looked nice and well maintained.

alice t, Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you . It is always nice to hear the guest give nice complements about our hotel We try hard to give each guest a good experience. Hope to see you again if you are traveling in our area.

"Awesome pool"

4
28/11/2016

The outdoor heated pool is amazing. Small restroom in room. Clean towels and linens. Breakfast hours are too short and staff fumbled our Grab & Go snack bags and did nothing to remedy the situation. Convenient location and very clean.

"Wonderful dinosaur filled weekend"

5
20/11/2016

We live locally, but have never actually been to the Morrison Dinosaur Ridge. We took the bus tour and stayed at the Best Western Dinosaur Hotel (and suggested they rename the dinosaur behind the registration desk "Reggie, the Registration Dinosaur"). What a wonderful hotel with a wonderful staff. The hotel has a wonderful location near many things, including the movie theater with a free parking garage. WOOT! My husband forgot his pillow there. They got our information and will hold his pillow for us to pick up.

"Awesome pool"

5
18/11/2016

We visited rocky mountains for first time and spent our last nite at this hotel. The pool area was awesome after a long day of sight seeing and hiking! The hot tub was perfect and very clean. Looked like rooms had recently gotten a fresh coat of paint, only issue we had was bathroom door would not stay closed.

"Good value"

4
02/11/2016

Nicely remodled hotel. Good breakfast, great people in the breakfast area and room cleaners. Some of the people at the front desk could use better customer service training. Beds are great, coffee is great and available all day. Very nice pool area and bar area. We have stayed here several times. I recently recommended it to my sister for a block of rooms for a wedding in October. Worked out well.

"Best Dinosaur Hotel Since the Jurassic!"

5
01/11/2016

The Best Western Denver Southwest, better known as the Dinosaur Hotel, is a great place not only to stay in comfort, but also to check out many fossil replicas and learn a bit about Colorado's prehistoric past! This hotel is fun for the kids, has a very friendly staff, and supports local museums such as Dinosaur Ridge and the Morrison Natural History Museum. Dinosaur Ridge staff has stayed there and have nothing but good things to say about the quality of the room, service, and location!

"Great stay every time"

5
18/10/2016

We have stayed at the Best Western Denver Soutwest, Lakewood, CO on several occasions over the past two years and have enjoyed our stay completely each time. The breakfast is great and the staff serving breakfast are efficient and friendly. The desk clerks are helpful and courteous and management is accommodating.

"Great pillows."

5
03/10/2016

Very clean and great beds, the pillows were outstanding and they had lots of them on the bed. Great Breakfast and a very helpful staff, great stay, I would recommend to all to stay here and a great value too. Thanks..

"Best Place all round, great price"

5
01/10/2016

Our family stayed here one night while traveling from Colorado Springs to Estes Park. It was the best place we stayed all week. The room was clean, spacious, with comfortable beds. The bathroom was very clean and the bath linens were good quality, not the thin flimsy ones sometimes founds. Bed linens looked clean and crisp. All staff, from front desk to housekeeping were friendly and accommodating at all times. We are used to staying at hotels with free breakfasts but this one was over the top. Never have I ever seen such a selection of quality, great, yes I said great, tasting food. I have been know to be picky with food and cleanliness, and this place surpassed all expectations. Would recommend this place to anyone and my mother.

"Fantastic Hotel"

5
01/10/2016

I stay here exclusively when in Denver Metro Area. Very private location. Love everything about it. Highly recommend you stay here, although a little pricey. The TV is a flat screen, enjoyed it and the shows available. The new pool is handicapped accessible. Breakfast is great! Staff was delightful. Great private location. Wish more hotels were set back from the main street as this one is.

"Best Stay @ Best Western"

4
29/09/2016

Our stay at the Best Western Southwest hotel in Lakewood, CO has been very pleasant. We flew into DEN late Wed. night and arrived to the hotel at 12am. The ladies who helped us check-in were very friendly and efficient. Breakfast was tasty with a lot of options such as eggs, sausage, biscuits & gravy, waffles, etc... Additionally, checkout is at 12 noon, which is great for those who like to sleep in. The only reason I didn't give 5 stars is because the bed is slightly lumpy/too soft for my liking. Overall, clean and well maintained inside and out by friendly staff.

"Wonderful suite of rooms"

4
28/09/2016

Searched multiple hotels and the Best Western was the nicest hotel that was closest to Red Rocks Amphitheatre. The hotel was near a major highway as well as convenient to many nice restaurants and downtown. Suite of rooms gave us room to each have our space with a TV while enjoying a vacation together.

"Visiting Family"

4
26/09/2016

Appears to be a very popular destination from the crowded parking lot and packed breakfast room. I would have hopped for reliable internet service in order to do business. TV was an issue but not vital at least for us. We were visiting family and spent little time in the motel, but the pool looked fantastic. The location seemed ideal for many destinations and driving through. Staff was friendly and attentive. The focus appeared to be dinosaurs Quite frankly we did not have time for talks, displays, or visits. It seemed worth investigation. Comfy beds and pillows. Clean with plenty of towels. Breakfast room could be bigger. They tended to run out of things.

"Great stay on CO."

5
25/09/2016

We completely enjoyed our stay at the Lakewood Best Western. The staff was warm and friendly, the room was clean and comfortable. It's conveniently located for eating establishments and to the freeway. Kids would be fascinated with the dinosour theme. We would definitely stop here again.

"A Good Stay"

4
25/09/2016

Spent four days here for a family wedding. Clean, comfortable, friendly and helpful staff, housekeeping. Convenient to highway, many local restaurants and strip malls, 15 minutes to Red Rock Amphitheater (worth an excursion). Bathroom quite small, shower temperature difficult to adjust to desired temperature. Good inter-room sound insulation. If you or your kid are into dinosaurs, there are many fossils on display and various murals in stairwells. Two story, no elevator. Didn't use, but pool and jacuzzi looked clean and inviting. Nice patio seating beside. Sand box for kids in shaded location near main entrance.

"Have to love a place with no issues!"

5
22/09/2016

We did not have one issue with this hotel. We stayed for three nights. The breakfast area was beautifully done, lots of food to choose from and is being constantly restocked by staff. The housekeepers were friendly, the front desk was friendly and one staff member where the morning coffee was - she helped us with sights to see and with brochures. They all made traveling very easy and comfy. I LOVED all the dinosaurs everywhere. Beautifully decorated dinosaur theme. Just note that there's no elevator, so if you can't do stairs, ask for a first floor room.

"Best Western South"

5
13/09/2016

This motel was very clean and comfortable. Staff was friendly and answered all questions quickly. Breakfast had a good selection of choices. We enjoyed our stay. I would stay at this motel again in the future. The price was reasonable, bed was comfortable and couldn't ask for better staff. Very polite and helpful.

"Great place"

5
13/09/2016

We had a 2 night stay. Bed was comfortable, room clean, shower was great, breakfast was good, pool and hot tub were excellent!! We will definitely stay here again. The dinosaurs were cool too. Our grandchild will love that in a couple years.

"Not bad."

4
12/09/2016

Stayed here for 2 nights for red rocks. The hotel has been updated and is dinosaur themed which is pretty cool. We got a king bed which came with a microwave and fridge which is definitely a plus. The bed was actually really comfortable and we got great rest both nights. The bathroom is pretty small but is manageable, also check out is noon! That was a little nice surprise because most are either 10 or 11 am. So having that extra hour to sleep or pack was nice especially after a crazy night at RRX. Plus the breakfast is not too bad either, you can even get freshly made omelette!

"First night in USA from Uk"

4
11/09/2016

Had booked in advance and was glad that we had, left Heathrow late and bad weather had closed Denver airfield making us very late on landing. Very helpful (Matt) on arrival, comfortable bed, clean, acceptable breakfast only minus, outdoor pool didn't open until 10a.m. and we were on our way then.

"Great Hotel"

5
06/09/2016

Great Hotel for the price! It was recently remodeled and has a dinosaur theme which is pretty cool. Nice staff. C-Store, Decent Breakfast. Our room was not ready at 3pm when we tried to check in but it turned out okay.

"best stay"

5
04/09/2016

Excellent hotel, fun for children. They service the whole family, very educational, very clean and taken care of. The whole staff did everything they could to make our stay the best Hotel in the Denver area, we had come from another Hotel where our problems were not taken care of, they told us how to take care of their room.

"Great place for all!"

5
29/08/2016

Wonderful place - seemed brand new - everything was clean and beautiful - the dinosaur fossil theme went with our trip as we came up to Denver for the museum. My kid loved the place and it seemed quite fancy for the price. The service was also fantastic. And there was a bar next to the beautiful brown stone swimming pool. We didnt have a pet - but apparently pets were welcome at the hotel - I thought that was a nice feature for traveling guests. Wonderful place for all ages! Oh - and check out is 12pm - I thought that was neat. Gave us extra time to sleep in and play in pool and enjoy their lovely breakfast.

"Great staff!"

4
28/08/2016

Actually everything about the place was nice. The staff was exceptionally nice and helpful. We stayed initially due to the dinosaur theme but overall I was glad we stayed there. The location was good for what we needed to be near and the rooms we had were overlooking the pool and very adequate. We did not have the included breakfast the next morning but did jump in the pool in the evening which was also very nice. Parking was ample and convenient to the room. I didn't see an elevator at the corner where our rooms were which was fine for us but if you can't manage steps you should inquire before staying here. The rooms, lobby and other common areas were clean and the beds were comfortable so we all got a much needed good night's sleep. I'd stay here again without hesitation.

"Very Nice Experience"

4
25/08/2016

Great atmosphere , very nice and helpful staff. Room was clean and spacious. Other than the mattress being too soft,no complaints. Fortunately for us it was located next to a Midas Muffler. We developed a problem with one of our tires so we didn't have to look far to get it taken care of. Also, close to a number of good restaurants.

"A great place to stay!"

5
24/08/2016

I've stayed here once a year for several days each trip. This is my Denver "home away from home" when I go to see my son. The people are great,very friendly and professional. The location is excellent for close by shopping and dining out.

"A bit hidden but worth the stay!"

5
23/08/2016

A bit hidden behind a gas station and in a surburban areea but near a highway and with lots of space for parking, this hotel is a great choice for families. Great swimming area and welcome lobby, breakfast is plentyful with easy access to a variety of eatiing businesses and shopping areas in the near vicinity, whether by foot or driving.

"Decent place to stay"

4
22/08/2016

We really enjoyed staying here. It was quiet, clean and all around nice place to stay. I booked three rooms for my family. The friendly staff arranged for us to all be next door to each other. The continental breakfast was a big plus since there were nine of us. Plenty of food and the sausage gravy and biscuits was to die for. The only down side for this motel was the lack of an evelator.

"Great motel and interesting decor"

5
22/08/2016

This is farther from downtown Denver then we planned but it was a very nice motel. I really enjoyed the dinosaur and fossil theme. I imaging this would be very interesting for small children as well. The staff was very pleasant and the rooms were clean and comfortable. The breakfast was good, the usual assortment of food options, and the outdoor seating near the pool had a good view.

"I had a good experience"

4
22/08/2016

I was a bit concerned at first because the location concerned me. Sort of behind a gas station and auto parts store. Inside, the property is very nice and looks just like the company photos. Very clean and had one of the best breakfasts around even if they did set it up awkwardly. We didn't stay there because of the things--or lack of things-- nearby so that wasn't an issue for us. The pool was out of order while there and that was bad luck because a dip would have been nice. I would go there again.

"SO-SO"

3
21/08/2016

Room not ready at 3 pm--they where suppose to call when ready. 5 hours later I called to check--yes it was ready they forgot to call. When finally did check in they seemed to not care or show any concern about not letting me know that room was ready

"Reasonable Hotel to Consider"

3
16/08/2016

I chose this hotel because of brand as well as the size/style of the outside pool. Many properties in the area have very small or no outside pools. Also, the offer of a full hot breakfast incl. in the price was attractive. Here for 4 days & each morning was a zoo in the breakfast area due to limited seating. Eggs not cooked properly every day. Overall breakfast offerings vs. other brands was disappointing...but better than nothing. Rooms were clean with good beds...but the pillows were not very good. Pool was clean but way too warm...not refreshing at all...only slightly cooler than the hot tub. Location was convenient for my purposes on the SW side of Denver.

"Hire More Staff!!!"

3
14/08/2016

This is a very clean, attractive hotel with a unique dinosaur theme and many authentic dinosaur artifacts on display. The beds are comfortable, the rooms small but clean. The food is tasty and fresh, and well stocked each morning. The lounge offered good food at a reasonable price, with a live jazz band on Wed. night. However, much of the staff does not speak English and could not answer my questions. There do not seem to be enough staff members around to perform all that needs to be done, especially at breakfast time. The outdoor pool area is gorgeous, with a nice whirlpool and handicapped access. NO elevators, so ask for the first floor, unless you love carrying your bags upstairs!

"Clean, Quiet, and Great Location "

4
13/08/2016

Stayed for five days while visiting family.... Nothing but good things to say about this place. Room was as pictured and very clean. Staff was friendly and the price was right. It was a good central location to get everywhere I needed to be. Would stay again for sure.

"nice stop"

5
12/08/2016

love the dinosaur motif of the remodel. still kept up nicely. west side of Denver, so less traffic, easy to mountains. good breakfast selection and always hot decaf coffee available. all staff always friendly and helpful

"August Best Western Denver, CO"

5
11/08/2016

Stayed at the Best Western Denver Southwest, Lakewood, CO to visit family. Nice hotel, very clean, newly remodeled, great pool and free breakfast that was really good! We stayed at this hotel a couple of years ago before the remodel and were thinking of trying a different place. Glad we gave them a second try.

"Great Location, Great Value"

5
10/08/2016

My husband and I were looking for a hotel with a couch/sofabed so that we had a place to relax after sightseeing and attending a conference. The spaciousness of this room was fabulous. The couch and chair were comfortable and the bed was too. My husband loved the dinosaur artifacts.

"Friendly, Quiet, Dinosaur-themed BW"

5
09/08/2016

When we first checked in on August 3rd, we went upstairs and turned on the A/C and went to have dinner nearby to give the room a chance to cool down because it was a little warm. When we got back the room had not cooled down yet and felt humid. We went to the front desk and asked if we could switch rooms (we had not yet unpacked or touched any of the contents in the room) due to the humidity, and as it turned out all of the rooms were taken. Which is always sad to hear that you missed your window by a potential few minutes. But, Matt who was the employee who was helping us was very polite and informed us that he would have someone from maintenance check it out at 11:00 am the next day and that meanwhile he could give us a fan to help for the night and he also offered to give us extra points for the inconvenience of the room. My boyfriend and I are not unreasonable people and we understand that rooms fill up and that it was not anyone's fault, so we thanked him for the fan and the extra points and went about our business. The next day, the technician showed up around 1pm, but with a large hotel and so many rooms to care for, it was not problem. He ended up replacing the A/C since it was an older model (I believe) and the room felt much better, still had a humid feel to it, but at least it was cooler. We appreciate that Matt kept his word and gave us those extra points and we just appreciate him treating us with respect and being creative when it came to alternative solutions. Overall, all the people we encountered in the hotel were amazingly sweet and just nice people, which in a service industry I give them major thumbs up because I know it can be quite difficult sometimes with rude guests. Also, the theme of the dinosaurs is fantastic. It is just so neat! The lobby is even neater than the picture shows it to be. I even got to spend some time with a really sweet and intelligent lady who gave me a rundown of some fossils and how they got to be. We had complimentary breakfast the 4 days we stayed and my boyfriend now wants a waffle maker :) and coffee available out in the lobby when you need it. Thanks Best Western! There is a reason that no matter where we go when we travel, we choose BW, so far out of the 3 times we've traveled we've visited BW and they have consistent with quality, so I am looking forward to future trips!

"Great hidden gem"

5
09/08/2016

Very clean and cool. The decor is all fossils. The kids love the hotel. You can't go wrong here. I am a very picky customer and will be back. It is my new go to hotel in Lakewood. The only bad thing was that they got my room reservation wrong. They tried really hard to make it correct.

"Not good, not bad."

2
09/08/2016

For $130 a night I would expect a nicer property in a nicer neighborhood. The room was more like a $50 a night property. The front desk was OK but a little frantic. The fire alarms went off twice... Not a class act.

"Tough "

2
07/08/2016

On a 2 night stay, I notified the day manager that my bed was awful and aggravating my herniated discs. I requested a different room in the morning. The desk personnel told me all the mattresses were all the same. The manager said they were fully booked. It seems to me that a switch of rooms should have been a simple matter, since it was early in the day. I don't like being told, I'm SOL. I doubt I will be looking for a BW in the future.

"Nice hotel, friendly staff, not so good internet"

4
06/08/2016

This hotel itself is pleasant, though a bit hard to see when you pull off the highway since the signage is minimal and blocked by trees. Front desk staff are friendly and efficient though very busy (at least when I checked in). There is no elevator so if you can't do steps let them know. The 2nd floor room had a screened window and it opened, which I appreciated since the air at night was very pleasant. The internet signal is not good - I was able to get online mid-day but not in the morning or evening. Room was clean and comfortable. Breakfast room a bit small but there were more tables in the lobby and outdoors.

"This motel is O.K."

3
04/08/2016

My room is on the second floor. I needed assistance since there wasn't an elevator, however the front desk was indifferent when I informed them I needed help. My room was on the side of the pool and it was very noisy well into the night. The shower door did not work; I informed the front desk however they did not seem concerned. The breakfast was O.K. - the bagel I had one morning was stale - I informed the staff, however they were indifferent and didn't offer a fresh one.

"I had dreamed of staying here for years..."

5
03/08/2016

I was not disappointed. So many dinosaurs! And 3 pokestops within feet of the room. The room itself is an average Best Western, but the overall experience from the lobby, breakfast, layout, and employees is top-notch.

"Great place to stay"

4
03/08/2016

I was surprised to find so many dinosaur artifacts all around this hotel. They had a very knowledgeable person from the Natural History Museum on hand to give information about all the artifacts on loan from the Museum. Huge skulls, giant femur bones, teeth, etc. Great place for young preteens who are into dinosaurs, but the parents seemed to enjoy it just as much. Hotel was very clean, staff friendly. The restaurant, aptly named Paleo Joe's, was good for the free breakfast, and for lunch, but I found it a little lacking for dinner. The menu seemed geared more towards lunch; pizza, sandwiches, etc. I would definitely stay again.

"Don't ask them to fix something but good otherwise."

3
01/08/2016

My MIL has some breathing issues. We realized 2 hours after checking in (had a quick dip in the pool first thing) that the AC was not working. There was no manager on duty, the young guy behind the counter just kept saying "well that's not good but I can't do anything cause maintenance went home for the day as did housekeeping so no one could clean the room if I move them" with a couldn't care less attitude. Finally got him to call the manager who just told us it was hot at her house too so she understood. Ummm, when you don't use AC at your OWN home that is a choice, when you pay over $150/night for a room with AC and it doesn't work you call Maintenance BACK IN! She advised they "open the windows while they slept" in a strange city with a minor in the room!!! It was hotter in their room than in the hall. Plus asked for a wake up call for 7AM since my husband was graduating in the AM and had to be there at 830AM...luckily we woke up on our own at 630AM cause the call NEVER came. Their solution was to offer 2000 reward points...NOT SATISFIED at all!! Besides that crap the hotel is nice and clean, and the REST of the staff is great.

"The Worse Best Western I Have Stayed At"

3
01/08/2016

I arrived at the hotel and asked the front desk person about the potential to check out a little later, the next day. She was very rude and said there was no way. Then when we got to our room, the key did not work. I had to go back to the front desk and wait for her to let us in, but she could not make a key, so we had to wait for them to bring us a new key before we could leave the room. The air conditioner did not work properly, and the room smelled of cigarettes. we did let the front desk know about the smell, and they just said okay. The room was clean and the pool and breakfast were nice, but the staff was not as friendly as the staff at the other Best Westerns I have stayed at.

"Nice Hotel except for Smoke Odor"

4
01/08/2016

I would have given the hotel an excellent if it wasn't for the smoke smell in the room. Prior occupants obviously smoked in the room. I hope they are charged the $300 because it took several days for the odor to improve with spraying deodorizer.

"Nice hotel"

4
31/07/2016

My family and I have used this hotel several times when we are in the area. The staff are always friendly and the rooms are nice, clean and comfortable. They have a nice breakfast area. The hotel location is convenient to stores and restaurants. Easy access to day trips out of the city from this location.

"Very clean and nice facility. Charming 'small' two stories facility."

5
28/07/2016

I had a great experience spending the night at this BW facility. Very clean, staff very nice and attentive. Somehow little busy, I guess because some people like me were attending concerts at Red Rocks. Really enjoyed staying there.

"Suited our needs perfectly"

5
23/07/2016

My family & I stayed 2 nights here. I like Best Western because many of them have excellent free breakfast. This location offered that, and it was done very well. Coffee, make-you-own waffles, sausage, eggs, cereal, oatmeal, toast, juice. Large selection and enough food & space for all, even on a Friday morning. Our room was nice & clean, it did not smell weird, everything was in working order and the AC was cold. The dinosaur theme here is cute, but that was not our interest. It would be great for younger kids & it did help me feel certain the motel would have a family atmosphere. Location was very convenient to get to Red Rocks as well as downtown Denver. Wifi & tv were good. We did not use the pool, but it looked pretty small. Only thing I would have liked was a bit lower on the price. It wasn't outside of market value, but a little higher than seems necessary. Would stay here again, and do recommend, especially for families.

"Fun Best Western - Dinosaur theme"

5
21/07/2016

This is a comfortable property with a lot of personality. Interesting fossils and fossil castings, as well as murals and a thoughtful design for the pool reflect the dinosaur history of the area. The staff is knowledgeable and upbeat.

"Far far far away from everything..."

2
20/07/2016

First, it is far far far away from downtown.... even farther from the airport. So, if you are really desperate, it could be a solution.... but think twice. Let me try to paint the picture here: the hotel is located in the middle of nowhere, behind a Midas AutoRepair -not joking here.. There is absolutely nothing around; no restaurant, no bar, no grocery store... but you can find a good selection of chips, chocolate bar and sodas at the gas station across the street... The view from your room is probably either a parking lot or a parking lot. The hotel is decorated with dinosaur artifacts, bones and sculpture for whatever reason. Check-in staff seems completely disinterested about us; the service was completely impersonal. We asked for a cart to bring our luggage and the employee told us we should find one somewhere in the hotel... The A/C of my room was old, very noisy and inefficient. The "all-inclusive breakfast is a joke at best: tasteless scramble eggs, greasy sausages, biscuits, gross jams and toast. A handful of fresh fruit and hot beverage they likely called coffee, but the taste was more closed to old socks juice.

"Great Price and Great Hotel"

5
15/07/2016

We were looking for a reasonable rate and what we got here was great. The rooms are huge. We enjoyed the dinosaur theme though out the hotel. Nice restaurant on site and great pool and pool area. Would stay here again.

"mile high visit"

5
13/07/2016

We had great stay in denver. The room was quiet even with a great swimming pool out the window enclosed courtyard. We had easy access to high ways and great restruants around. the desk most helpful they are fans of the Dinosaurs ,and many artifacts and student lecturer on weekends

"Made my family, all 13 of them, welcome"

5
13/07/2016

We came in from NM, NY, CO and Fl. Arriving in the middle of the night sometimes, with babies. From 3 years old to 85 years old and a variety in between. Breakfast was great, relaxing patio atmosphere and gorgeous pool and hot tub. Dinosaurs staff very knowledgeable and entertaining for the kids. We came in for a wedding, downtown Denver. Great 20 minute drive to escape the throng and congestion of the city. Many nearby options.

"Nice hotel but A/C didn't work"

3
11/07/2016

It is a nice hotel with clean comfortable rooms. Our A/C didn't work and it took a lot of time and effort to get anything resolved (which didn't happen until after we checked out). The only employee I would give a positive rating is the guest services manager.

"If I wanted to live in a place that smelled of dog I would have booked a room in a kennel."

1
10/07/2016

My room stinks of dog. This is a pet friendly hotel and the rooms stink of dog. It is disgusting. I will never stay here again ever. If anyone is allergic to dog dander as I am they will have serious problems in this hotel. The breakfast was pretty good. I will say that is a positive.

"Dinosaur lover? Got a grand kid with you? Love murals? Like comfort,too? GO HERE!"

5
10/07/2016

Again, another 'one night stay' in a long line of Best Westerns. Still,my continuous comment: hate those coffeepots! However this is a wonderful place to stay! Our room was comfy, cozy, very clean. Very small bathroom but there are just 2 of us and just overnight so no big deal. Really great concept with the dinosaurs, real and not so real, in glass cases, embedded in the walls! Totally beautiful mural painted at the end of the building. Some great talent at work there in concept and follow through! Great employee/dinosaur 'interpreter' totally enchanting the children at breakfast. There is a working kitchen here, we just had to get going so could not stay to test the food. This hotel is obviously undergoing a more 'drought tolerant', and 'dinosaur-friendly' landscape renovation and I am pretty sure it will look fabulous when complete! Given the opportunity we would go back here again!

"quite"

5
07/07/2016

says it all staff is awesome , breakfast rules , clean , what more do you want 200 chart. why this is worst part of the whole exp this survey , do i get reward points or what , whats the deal, can some on e tell me

"Classy Decor"

5
05/07/2016

This Best Western currently has a dinosaur theme and it is classy, not cheeky. I do not think the decor makes a hotel, but I was a tad worried about the aesthetics the place might have. The breakfast is wonderful. If you leave hungry, that is on you, not the hotel. We stayed in a two-queen room and we were comfortable. I am not sure if they were true queen size beds, but my husband and I had enough room to sleep comfortably. The staff was very friendly. We were so busy, we did not have an opportunity to use the pool and hot tub, but it looked like it could be fun. I would highly recommend this hotel, whether you are looking to visit downtown Denver or the mountains, this hotel is within easy access to both.

"Great Place To Stop With Family"

4
04/07/2016

We stopped for a night here on our way to Aspen. The place is actually set back from the main street by a block so it was very quiet. The hotel has a dinosaur theme and there are real artifacts on loan from the Morrison Museum of Natural History. The countertop of the service desk is quite interesting as it contains fossils embedded in polished granite from Chile. Apparently there is someone there in the morning regularly to talk about the fossil finds and casts that are on display, although the morning we were there the person was absent unfortunately the person didn't come. There is a promotion offered for the kids to sign up for a type of "kids club" that Best Western is doing for the summer. Everything was clean and inviting. There is a lovely pool area off the dining room, which at night has a little bar open serving themed (alcoholic) drinks. Out in front there is a sand pit where little ones can pretend they are on an archaeological dig. Right across the street there is a little shopping plaza and plenty of restaurants -we ate at a Red Robin. There are supermarkets quite close also and it's an easy couple of blocks off the interstate. The beds were very comfortable and there is a little fridge and coffee maker in the room. The lobby has coffee 24/7. The breakfast in the morning was also outstanding. Waffles with all the trimmings, eggs (fresh, not powder), sausage, biscuits and gravy, plus juices, yogurt, fruit, hard-boiled eggs, cereals, little danish/muffins. You could eat out by the pool in the morning, read the newspapers available, or watch the news inside. This is a pet-friendly motel so you may want to ask for a pet-free room if you have allergies. The bathroom was a little weird as we had a shower and stool in the one very tiny room, you actually had to kinda twist yourself to be able to get in the door and close it, but the shower itself was large. The staff was very friendly and helpful. I booked directly on-line with Best Western and there are different rates depending on whether or not you have AAA or AARP for example, so heads up be careful to read the correct rate. I joined the Best Westerns Reward program so when we checked in I got to spin a little prize wheel and got an additional $10 off for the night. If you need to stop for a night or two and have kids and your dog, this is a great choice. Moderately priced, excellence amenities, clean, and good things close by. They were booked completely the night we stopped so I would advise making your reservation ahead of time!

"Best Kept Secret Motel"

5
01/07/2016

We found the motel to be very clean, inviting, bright, and well maintained. Our room was quiet, air conditioner worked well and one of the quietest we've ever encountered. Though we didn't use the fridge or microwave, we were pleasantly surprised how large both were and the wonderful countertop that was tall enough to prepare a light meal was awesome! The beds were comfortable, the bedding was soft and good quality, loved the choice of firmness in the pillows, the towels were plush and absorbed water. We thoroughly enjoyed our visit to this motel. The staff was very friendly, always saw a smile on their faces, and this was from the laundry staff down the hallway from our room, the maintenance men outside who were doing updates on the grounds, to the front staff and breakfast crew in the morning. A+++ rating!

"Nice amenities for a BW"

3
01/07/2016

For a Best Western it was nice. There is an omelet bar, restaurant, nice pool and cool dinosaur theme. The rooms are decent but the bed I had was horrible. The mattress was very thin and hard and it was just not comfortable. Hopefully they will invest some money in new beds because it has more to offer than most BWs.

"Best price in the area"

4
29/06/2016

Great price compared to other hotels in the immediate area. Rooms were clean and comfortable. Although they always cleaned late in the day. Front counter was understaffed on a Saturday check in. Line out the door for several hours. Could not get into my room until after 5:30 in the evening. The free breakfast was very nice and included scrambled eggs, bacon, sausage, breakfast rolls, waffles, coffee, juices, milk and dry cereals. Will definately use this hotel again when in the area. Easy access to major roads in the area.

"Love this place"

5
29/06/2016

Rooms are not fancy but provide all you need. The dinosaur theme is awesome, interesting and such a nice change from typical "chain" hotels. The staff is professional and breakfast much better then the typical. The pool is the crowning glory for a family with an extremely busy 5-year-old. It made a necessary stay like a mini vacation. The hotel was in the middle of a big construction project or I probably would have rated a few items higher. Sure it will be lovely.

"satisfactory"

3
26/06/2016

Main issue is that air conditioner didn't put out cool air in the room. When I told the front desk about it, he said we've had issues with that - they're old units. He couldn't put us in another room because they were fully booked and he would have to go up to our room and inspect it and he had already been away from the front desk. He said he would have it looked at the next day. Maintenance did work on it the next day and improved it somewhat but didn't get it operating like it should. We had also asked for a fan to get us through the first night but the front desk guy said they didn't have any. When we checked in, we asked for joining rooms and the same front desk guy said they didn't have joining rooms but yet when we got to the rooms, they were adjoining - apparently, he didn't know the motel had adjoining rooms. The front desk guy was polite but wasn't friendly nor did he smile. There is no elevator for the second floor rooms. Very nice pool for kids. Extensive breakfast selection. Very clean room. Good price.

"Very quiet and comfortable"

5
25/06/2016

I loved staying here. The facilities excellent and staff friendly. it has a beautiful pool but it is outdoors and when I was there it was raining which made it impossible for me to be there to oversee the two children with me.

"Good stay"

4
24/06/2016

One night stay on our road trip. Clean and comfortable. I wish they had the standard pillows but the bed was good. Staff was very helpful and kind. They have a bar/restaurant on site but they also have a lot of places that deliver to the hotel, so we did that. We had our dog with us and the hotel was pet friendly. Standard breakfast that you see at all hotels. Was happy with our stay.

"Experience"

3
21/06/2016

Stay was OK and the hotel was booked. Staff was rather overworked but they were quite friendly, except for one of them. They have a fairly good in house restaurant, Palleo Joe's, which was rather good both in service as well as the food.

"Back in time"

5
21/06/2016

The dinosaur theme of the hotel was enhanced by a morning presentation by a paleontologist in the lobby. She is personable, well informed and communicates well. She had specimens, both actual and copies, to use in her presentation.

"Red Rocks Trip"

5
19/06/2016

Great stay the staff was pleasant and helpful, Location was good to commute to downtown Denver and the surrounding area, Really good ease of access. If we plan another trip we would glad;ly stay another stay here, Overall good service, Clean and good stay here.

"Good value. Clean Rooms. Quiet. Convenient location."

4
16/06/2016

The room was clean. The king-size bed was comfortable. The breakfast as good or better than most along these lines. It is not a 5 star hotel, but for the price paid per night, it was a good value, and I will stay there again.

"Best Western Denver Southwest, Lakewood, CO"

5
16/06/2016

Most comfortable hotel bed we've had is a very long time; definitely the best free breakfast we've ever had. Internet was slow and terribly spotty, but that alone would not alter any of my overall opinions.

"Brand new renovations"

4
15/06/2016

We arrived on the day before the new outdoor pool was opening, which was awesome since in was 95* outside. The front desk clerks were friendly and eager to please. The room itself was standard and the air did not seem to be working to its fullest capacity. The furniture and fixtures are all brand new and they seemed to have replaced pretty much everything in the hotel. The beds were extremely comfortable. There was a microwave and mini fridge in the room as well. I like the giant marble topped dresser, as it gave me plenty of room to sort out our luggage and other things. Like all the other Best Westerns they serve free breakfast from 6:30 am - 9:30 am which has the usual waffle makers, eggs, breads, danish, yogurt, cereal, etc. The room is small but it also doubles as a bar/cafe in the evening. They offer a couple sandwich options for purchase in the bar at night. There is plenty of parking and the overall decor and dinosaur theme is pretty cool, especially if you have kids interested in learning a little history. There is a convenience gas station right in front of the hotel. There are several bars and restaurants within walking distance as well. There is a beautiful new outdoor mall about 5 miles north of the hotel with Nordstrom Rack, a huge Target, Guess, Charlotte Russe, and several other stores for shopping. Other than shopping, not much to do in this town unless you plan for a bit of a drive.

"Great place to stay"

5
13/06/2016

Convenient location near downtown Denver and Red Rocks in the foothills. Very nice and really big walk in swimming pool. l. Comfortable rooms, friendly staff, and for me...most importantly very comfortable beds.

"Nighmare at BW Lakewood"

1
13/06/2016

We visited Denver for Family reunion which we had a lot fun but too bad we choose wrong hotel, very sad. Hotel staffs are terrible (especially front desk) and they treat customer differently. I've lived this country for over 30years and never experience this kind of insult. Our room was never been cleaned and when we ask for clean towel no apology from staffs and they are just smiling among with them. I felt like they purposely didn't clean the room. I don't travel much but I can say this hotel is not for Asian.

"Hidden Gem"

5
13/06/2016

We were in Denver to attend a 50th anniversary party. We chose this hotel for the location and the price - almost half of those in the area. We were extremely pleased with the appearance of the property. During our stay, every employee we encountered was professional, friendly, and helpful. Our room was clean and comfortable - tiny bathroom, but served its purpose. We had an inside first floor room - we never heard anyone above us, next to us or in the hallways and the hotel was full. the pool was being refilled when we arrived, but in use by our 2nd day - very nice pool area and the water was warm! I would definitely recommend this hotel to anyone staying in the Denver south area. Great breakfast - staff kept it replenished and cleaned up throughout the breakfast times. The restaurant had a nice variety of quick meals which was great when we didn't want to go out after the long day.

"Good stay"

4
13/06/2016

Overall everything was good. We were there for a family reunion. They were very nice to let us use the patio for an evening together. The pool was down one day which was kind of bad but was up the next day.

"Best Western Denver Southwest"

4
13/06/2016

This hotel is quiet and clean. The front desk staff weren't that friendly, but the hotel lobby is clean. The hotel is kinda far from things to do, we had to drive to everything, but lite rail was like 3 miles away.

"beautiful hotel"

5
10/06/2016

stayed there one night after we saw a show at Red Rocks Amphitheater. very nice service, excellent amenities. mini dinosaur museum, wonderful breakfast and dining area. clean rooms with everything we needed. Had a great time except some employee was running the leaf blower at 8 am.

"Dinomite!"

5
10/06/2016

Great dinosaur themed hotel. Kids will love it. New parking lot, newly updated outdoor pool. Live bands on the weekend. Lots of food to choose from for breakfast and a staff that actually cares. My wife and I came for business but ended up feeling more like a vacation. We had great time!

"improved"

4
09/06/2016

the last time I stayed at this hotel was a nightmare, this time was an improvement. It was quiet even though there was a party going on in the parking lot. It was cleaner, with the exception of the drinking ware. Staff was nicer and more knowledgeable even though she was a new hire and answered the phone when it rang, unlike the last time I stayed.

"Problems from day one"

2
09/06/2016

The pool and hot tub were only open our first 2 days with limited hours. The hot tub was broken and cold, but the staff did not tell us the issue untill the second day. The pool was closed the rest of our visit. The parking lot was being fixed and it was difficult to find parking. The breakfast was not always stocked, but when it was it was good. The room temperature was strange and it would be freezing one minute and hot the next. Overall the place looks nice, but the neighborhood is not the best. It was not a horrible hotel to stay in, but we wanted a hotel with a pool and hot tub. I would have stayed somewhere else if we knew it was going to be closed.

"Jurrasic Attraction"

3
08/06/2016

We stayed in Room 215, with two queen beds, over the Memorial Day weekend for $389.77 (with AAA rate). I booked this hotel based on TripAdvisor reviews that highlighted the dinosaur-theme of the property. This appears to be a little older property and you will be toting your luggage up and down stairs. If there is an elevator, I did not find it. The staff was friendly and helpful during our visit. The property look nice upon arrival. I had no concerns about safety or the security of our vehicle. The room was clean. The air conditioning unit is very loud when in the FAN mode. There is a 42” flat screen TV mounted on the wall, but again, the fan forces the user to turn up the volume to hear the TV. The shower pressure was a little weak. TIP: Try to get a room away from the various stair cases. The stairs are creaky and loud. They could be noisy enough to disturb you…especially if my granddaughters are running up the stairs in flip flops. The biggest complaint that I have with breakfast is that the hot items are sitting too high. I am above 6 foot tall and did not have ease in getting food. The set-up for hot foods is dangerous to children and those that are vertically-challenged. I used the fitness center and found it adequate. The kids loved the heated swimming pool that is outdoors. The pool appeared to be well-maintained and was able to facilitate a lot of guests. Upon checking out the menu for Paleo Joe's, we really didn't consider it a viable option for a meal. TIP: A paleontologist is in the lobby on Saturday and Sunday mornings with some artifacts and fossils. This is educational for the children. TIP: You can walk across Vance Street, through the car wash, and to a convenience store to get snacks and drinks. TIP: You can find many places to eat if you travel a couple of miles north on Wadsworth.

"great stay!"

5
08/06/2016

nice place. priced right! good breakfast. =-) we were on an 18 day road trip and I have to say this is one of the best places we stayed on our trip. having a nice hot breakfast before you hit the road is a great way to send off your guests!

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Heather, we certainly appreciate you taking the time to write such an awesome review for our property! What a great compliment to give us regarding how nice of a hotel we are in comparison to the others you experienced on your 18 day road trip. We hope you had an amazing, safe journey and thank you for stopping by to see us here at our hotel. We agree that having a great breakfast is an important way to start the day! We have a breakfast cook that makes sausage, eggs, biscuits & gravy, as well as hot oatmeal! Please come back and see us again for all of your Denver area hotel accommodation needs. Thanks again, The Best Western Denver Southwest (The Dino Hotel)

"Great Hotel"

5
06/06/2016

Lovely Hotel. There is a ton of dinosaur stuff, they have people there during Breakfast to talk about Dino stuff and show you Dino items. Great breakfast. They gym is nice and was never busy. They have snacks and drinks in the lobby for purchase.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Paula, we rely on our guests to let us know how we're doing. So, thank you for taking the time to submit a helpful review! We are glad you enjoyed our stay with us and enjoyed some of the amenities we have to offer. We hope to see you again soon! Take Care, The Best Western Denver Southwest (The Dino Hotel)

"Front Desk staff not willing to go the extra mile."

3
04/06/2016

After check in, I entered my room and immediately noticed it was a handicap room on the first floor. I went right back to the front desk and asked if I could change my room to a non-handicap room and also that it be on the 2nd floor, since I was concerned for my safety on the first floor (travelling alone, female). He told me no, that I booked through a third party. Again, I reiterated that I was concerned for my safety being on the first floor. He just said there was nothing he could do. I said, "yes, you could do something" and under my breath said "...if you wanted to". Seeing that it was only 2:30pm, perhaps someone else checking in after me may have wanted that room, who didn't want to climb stairs to the 2nd floor (no elevator). I ended up staying in that room, but would've liked the young man at the front desk to say, "let me ask my manager to see if there isn't something we can do." That's all. At least "try". Twice he told me that there was nothing he could do, since I booked through a third party. So FYI, if you choose this hotel, please know that if you book through a third party, you will get the undesirable rooms. i.e.. first floor, handicap and there is nothing the front desk will do about it.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello bruins84, our apologies for not thoroughly explaining why we can't amend or change a 3rd party reservation at our front desk. When you book a reservation through a 3rd party such as Expedia, Priceline or Hotels.com, you pay that company directly for your room. That company then provides us with a form of prepaid payment which we can't change, including increasing the amount. We can't change the reservation without official permission to do so from the company you paid directly. If we attempt to change a reservation that was already locked in with a 3rd party rate, it changes the rate in our system and then the form of prepaid payment the 3rd party provides declines. The inquiring guest then has to contact that same 3rd party to request a change on their arriving reservation. Only after the guest contacts the 3rd party and then the 3rd party submits a change request in writing, are we then allowed to make changes to room types of the originally provided information. I hope this clarifies why we couldn't change your room type of the single queen handicapped accessible room type you booked. Please accept our sincerest apologies for any inconveniences we may have caused you! For future hotel accommodations, we recommend contacting the hotel directly when making a reservation to avoid any misunderstandings. Please let us know if there's anything else we can do to remedy the miscommunication between our parties! We will be sure to speak to our staff about providing better FRIENDLY customer service. Thank you for taking the time to let us know how we're doing. We hope to see you again and regain your satisfaction with our property. Warmest regards, The Best Western Denver Southwest ( The Dino Hotel)

"Excellent Hotel!!"

5
02/06/2016

This was an exceptional hotel! We loved the decor, the staff was wonderful, and the beds were more comfortable than what we have at home. The hotel was very clean, and we would recommend this hotel to everyone wanting to stay in the Denver area.

"Great place to stay"

5
01/06/2016

Room was clean, staff was very helpful and the pool and hot tub were great. Breakfast was good too. Price was good and yes I will stay there again! Location was great, easy access to just about everywhere especially Red Rocks!

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Jenny, Thank you so much for taking the time to review our property. We appreciate how helpful your submission is. Thank you for complementing the staff as well as our cleanliness! We are glad you got a chance to relax in our heated pool and Jacuzzi. Please come back and see us again! Sincerely, The Best Western Denver Southwest (The Dino Hotel)

"vacation trip"

5
01/06/2016

Stopped in Denver to go see a Giants/Rockies game and stayed here because it was close to the park.. Nice place and friendly staff. Comfy bed and clean big room. Breakfast was real good and plenty of room. Did not try the pool but it looked big and there were people in it having a great time. Would stay here again when we come back.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Juan, Thanks so much for writing a review! We appreciate the praise and the detailed account of your stay! Also,we appreciate your kinds remarks about our staff and our property. Please come back and see us again! Sincerely, The Best Western Denver Southwest (The Dino Hotel)

"Overall very happy!"

4
31/05/2016

We really enjoyed the extra dino themed ideas. We also loved the heated outdoor pool. It was the perfect temperature! In the morning they even had a speaker who kept both our 5 yr old and us enwrapped.

bestwestjoy, General Manager at BEST WESTERN Denver Southwest, responded to this review
Hello and thank you for your helpful review! We are very proud of our recent $5.5 million renovation to include our beach front entry pool. We worked hard to turn our property into a natural history wonderland. We appreciate you taking the time to submit a review and we hope to see your family again soon! Take care, The Best Western Denver Southwest (The Dino Hotel)

"Great Deal and Great hotel"

5
30/05/2016

Clean, comfortable, affordable, and updated. Quiet room and great pool. Pool is shallow for kids and has a great hot tub built into the pool. Neighborhood seemed great and was close to everything we needed. Free breakfast. Not a new Hyatt or Wynn or anything, but for a family of four on a budget, I loved it. Will definitely come back!

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Trevor, We certainly appreciate your short, sweet and very helpful review! We are so happy you enjoyed your stay and we definitely hope to see you again soon! Take Care, The Best Western Denver Southwest (The Dino Hotel)

"Excellent Hotel All around"

5
30/05/2016

Our entire stay was excellent. The staff was great and the breakfast was so so good! It was a quiet hotel and everything was clean, clean, clean. We truly enjoyed our time there. The staff was helpful and did we mention the breakfast was excellent. The variety was wonderful and we kept seeing the staff fill the food put in new items and they were helpful. We had a wonderful time.

"Nice stay."

4
30/05/2016

We were in Denver for one night for a baseball tournament. This was a nice property and the dinosaur theme was interesting. The room was exactly what we expected and the breakfast was better than most. Upon check in, I signed up for the BW program, I was allowed to spin the wheel for prizes and won a free drink at their lounge. The man checking me in even gave me one for my husband. I went to Paleo Joe's, which overlooked the outdoor pool which looked better than most places, but we did not use it, which was probably for the best since it jam packed full of kids and teens. I ordered from Paleo Pete's rather limited menu, but the food and drinks were good. I only had two problems with our stay and the property. 1. There is only one ice machine for guest use and it is on the first floor and there is no elevator on the property. Not great for those of us which bad knees. 2. At Paleo Joe's, the cook was playing really loud heavy metal music which was off putting. Another customer asked her to turn it down, which she did, but really, I'm not sure she should have been playing it in the first place. It may be better to play something more generic and certainly at a lower volume. Otherwise, it was a nice stay and I would come again.

"Lakewood Graduation"

5
30/05/2016

Great place to stay --easy access to restaurants and shopping. Close to Red Rock Amphitheater. Easy on/off access to highway and interstate. Dinosaurs abound in the motel, and they have a person that is quite knowledgeable about the area and can help you with setting up a visit to the museum in Morrison and surrounding areas.

"Awesome stay at this Best Western!"

5
26/05/2016

Upon check in we were greeted by polite front desk staff and our room was ready !!!! Our room was tastefully decorated and spotless! The hotel was close to shopping, restaurants and attractions. The breakfast in the morning is so welcoming. All of the staff were polite and pleasant. Fabulous dinosaur theme and they have a staff member there every morning if you have questions! We were visiting our daughter who recently moved out to Denver! We will return!

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Gail, we are happy you were greeted with a warm welcome and that you were satisfied with our room cleanliness and decor! Also, we're glad you enjoyed breakfast too. Our ladies that give our Paleo talks are extremely knowledgeable and really enjoy sharing what they know. Thanks for stopping by to visit them! Feel free to give us a call here directly at (303) 989-5500 and our front desk agents will be happy to assist you with future reservations. Thank you so much for taking the time to write such an awesome review! We really appreciate it. We look forward to seeing your family again soon. Have a wonderful day! Sincerely, The Best Western Denver Southwest (The Dino Hotel)

"Amazing Stay"

5
18/05/2016

While visiting Denver for three and a half weeks with work I was lucky enough to have stayed in the Best Western Southwest in Lakewood. I can honestly say that the hotel amenities where excellent. Rooms are comfortable and well equip with everything one may need for their stay. It is close to downtown Denver and has all local needs nearby. The desk staff have always been friendly and the whole work ethos of those I've meet have been on-par with "higher-end" hotels in which I have previously stayed at. The restaurant staff in the morning particularly stand out in mind for excellent customer service and Martina in particular made my stay an amazing one. First time hotel reviewer, definitely repeat stayer the next time I am visiting Denver.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Kaycee, we are pleased that you had such a great stay at our Dino Hotel! It sounds like you got the chance to fully indulge in all that our hotel has to offer. Thank you so much for your more than helpful review and all of the kind remarks about our staff! We do aim to please and we always try to staff friendly helpers. Martina is a favorite of ours as well. She's always gives a warm smile and friendly hello :) We most definitively appreciate you taking the time to write your first time hotel review just for us! Guest feedback, questions, concerns and compliments are always valued so thanks again. We look forward to seeing you again! Take Care, The Best Western Denver Southwest

"Fabulous"

5
16/05/2016

I never know what I'm getting when I stay at a Best Western but this place was top notch! From reception to the entertainment and night life. The pool, free breakfast, clean rooms, soft beds and easy access make this place one of my favorites. The price is good for the area and is way cheaper than other hotels.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Winckatme, We really appreciate your insightful and helpful review. We also appreciate your compliments! We do rely on guest satisfaction and feedback to help improve our property and how we function. Thanks so much for taking the time to let us know how we're doing. We hope you're having a wonderful day and we look forward to accommodating your future Denver hotel needs! Take Care, The Best Western Denver Southwest (The Dino Hotel)

"hotel review"

5
16/05/2016

Excellent stay, clean hotel, bed was good. Breakfast excellent. Only problem was pool/hot tub broken during stay and full the one night it was working. Staff was very professional and helpful. The dinosaur theme was enjoyable and informative. The lady giving talk regarding dinosaurs was very informative.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi O2593FIlindaj, Our sincerest apologies that you didn't get a chance to indulge in our recently renovated heated pool and Jacuzzi! It's not very often that our pool is out of commission and we are sorry for any inconveniences we may have caused you. We are glad you were happy overall with our property and breakfast! We'd really love the opportunity to leave you completely satisfied with your next visit! Please call us directly at (303) 989-5500 and ask to speak to the front desk manager. She would love the chance to speak with you directly and assist you in making a future reservation. Thanks so much for submitting a review! We always appreciate it. Have a wonderful day and we hope to hear from you again! Most sincerely, The Best Western Denver Southwest (The Dino Hotel)

"Nice Hotel, Great Breakfast"

5
11/05/2016

We stayed here because we were visiting the Morrison Natural History Museum. They have a dinosaur theme with resin replicas of local dinosaur finds. Delicious breakfast! Clean, quiet 2 story hotel without an elevator. Close to many restaurants. We had dinner at the sports bar which is connected to the Holiday Inn Express just across the freeway. Excellent food and good selection of beer.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Charley555, we appreciate your helpful review. The owners of our property are affiliated with the Morrison Natural History Museum and sometimes we do cross promotions with them. Also, we have a bar and lounge here in house called Paleo Joe's. We also have live entertainment dates throughout the summer! I encourage you to check with our front desk staff for the next upcoming event. Thank you so much for choosing to lay your head here with us for your hotel accommodation needs. Please come see us again soon! Take Care, The Best Western Denver Southwest

"Month long stay"

5
09/05/2016

Great place to stay! Room was very clean & the front desk staff was amazing!! My family & I stayed here for a little over a month and didn't have a single complaint! It's nice that the entire property is non smoking. The breakfast is also worth while. Would definitely recommend this hotel to others.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello AlexandriaAdysen, YOU'RE AWESOME! Thanks so much for the very kind and very helpful review. Staff compliments are always appreciated as we strive for excellent customer service from all of our staff. We are very happy to hear that you were so pleased with your stay! We look forward to seeing you and your family again! Sincerely, The Best Western Denver Southwest

"Best Scrambled Eggs"

4
09/05/2016

The breakfast at this hotel was excellent due largely to the cook knowing how to prepare scrambled eggs. They made the whole breakfast great. Nice pool, though the hot-tub was out of order, No elevator but the lids will love the dinosaur murals throughout the hotel.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Thomas, eating a good breakfast is a great way to start the day! We are very happy to know you found our complimentary breakfast to be so satisfying.. Please accept our apologies for any inconveniences you've experienced in regards to the hot tub being out of order! We'll have to inquire with maintenance to verify what the issue was. We'll be sure to forward your compliments to the cook. Please come back and see us again! Sincerely, The Best Western Denver Southwest

"Perfect place both for business and tourism"

4
07/05/2016

Perfect location in South West Denver, few minutes away from Red Rocks area and from highways to the mountains. Nice "dinosaurs environment" with fabolous pieces-of-dinosaurs copies to promote close areas. Perfect and confortable rooms. Fast/effective breakfast area and food available. Besides good fitness room (some fitness machines but only one running treadmill), nice external warm swimming pool just narrow arranged

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Acant, thank you for your helpful review. We always appreciate guest feedback. Our beach entry pool was designed for everyone to be able to enjoy! We also try to honor the history of our area with having the "Dino Decor".. We're happy to know you enjoyed your stay and like the comfort of our rooms. We look forward to seeing you again! Sincerely, The Best Western Denver Southwest

"Dinosaurs and Snow"

4
06/05/2016

We stayed at this hotel for two reasons - the heated outdoor pool and hot tub and proximity to our meeting place. The rooms are your standard hotel room with nothing fancy. The big draw was the pool - even though it was snowing out, the pool was a very comfortable bathtub temperature. It was great - for the first night. However, the second night something happened and the pool was very chilly - not sure why. This is a good hotel for a family who is traveling on a budget but doesn't want to totally cheap it. The hot breakfast is very good with a variety of options. They also bring a bit of Colorado history to life with the Dinosaur theme throughout the hotel and a museum mini- experience with a trained professional from the Morrison Museum!

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Nichol, we are very happy to hear you were so pleased with your recent visit. We really appreciate you choosing The Dino Hotel for your Denver hotel accommodations. We do strive to be unique and to honor the history of our surrounding areas. Also, we've recently completed a $5 million dollar renovation to include our new beach front entry pool! I'm unsure as to why the pool was cold for you on the second night, but I'll be sure to inquire with maintenance to see if we can prevent such an incident in the future. Thank you so much for your great review for our property! Sincerely, The Best Western Denver Southwest

"Enjoyable stay"

5
05/05/2016

This Best Western was a pleasant surprise. The staff were friendly and the hotel was clean and inviting. I didn't know ahead but there was a small lounge/restaurant that was cozy and the food was good. They also had a small collection and relationship with the local dinosaur museum.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Peter, Thank you for your thoughtful and positive review of our property. We very much appreciate the praise as well as having you as a guest! We are happy to know that you really enjoyed yourself here at the Dino Hotel.. Please come back and see us again! Sincerely, The Best Western Denver Southwest

"Very Good"

4
02/05/2016

Well located in Lakewood near Denver, spacious clean and quiet rooms, very comfortable beds, restaurants and natural food mart at walking distance, very good breakfast, strong wi-fi, public areas with curious fossils, murals and paintings of dinosuars and other prehistoric creatures. I recommend this property.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Nelson, Thank you so much for your kind remarks. We couldn't have wrote a more simple, sophisticated hotel review if we tried! Please come back and see us again. We'd love the opportunity to provide your hotel accommodation needs in the future as well! Take care, The Best Western Denver Southwest

"Getting moved without warning"

2
02/05/2016

April 2016. On a recent business trip, I had the unlucky experience of being moved from my room and not being told. I arrived late on Tuesday the 26th, and checked into my room and confirmed booking for 3 nights. the following day, after attending my conference , I returned to the hotel and tried to enter my room only to return to the front desk and discover they moved me to another room, packing up all my "stuff" and returning it to the front desk. I decided to go to the restaurant and small bar located off the lobby and request a glass of wine to take back to my room, only to be told they do not permit drinks to leave the area. I realize they are not a 4 star hotel, but I doubt that I will ever recommend this hotel.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Barbara, thank you for your review. Please know your room move happened by honest mistake by one individual staff member. We have diligently discussed the matter with that person and appropriate action was taken. Please know we did not take this incident lightly! We understand your reasoning for for the fair rating you've provided. Please accept our sincerest apologies for any inconveniences we may have caused you!Take care, The Best Western Denver Southwest

"Awesome, kid-friendly pool!"

5
02/05/2016

The pool here is zero-entry and has a sizeable 1-foot-deep section, perfect for toddlers. It was 40 degrees outside when we arrived, but the outdoor pool was heated to 84 degrees, and we were able to swim comfortably for over an hour (even when it snowed!). It was really pretty magical, comparable to a hot springs experience. The dinosaur decor throughout the hotel is also neat. There are no elevators, so it was a trudge to the second floor with all our luggage, but there are plenty of accessible rooms on the first floor. We'd definitely stay here again. They heat it to 84 degrees during the

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Katherine, we appreciate the awesome review of our property. We recently did a $5 million renovation to include our beach entry pool and Dino decor! We definitely agree that our pool is perfect for beginners and the more advanced as well. Also, we try to keep the pool open even when it's snowing, with the exception of unsafe surfaces. Although we do not have an elevator, we have willing and able staff ready to help out with luggage at any time! We do hope to see you and your family again soon! Until we meet again, The Best Western Denver Southwest

"Best Wesdtern Lakewood, CO: A dinosaur lover's delight!"

4
30/04/2016

I was staying in Denver and usually choose Best WEestern as my preferred hotel provider. THi slocation was close enough to the places I wanted to see in the Mile High City. The owner is a palentologist and has that theme in all of the public areas of the hotel: fossils, murals and paintings of dinosuars and other prehistoric creatures. At breakfast, there is a student palentolgist who discusses fossils and palentology and the finds they've made in Colorado. A very knowledgable person who added to the hotel expereicne. My only problem was housekeeping. Perhpas it was an oversight but they did not make up my room, even after I told them I was leaving for several hoours. This was disconcerning but I trust it was only an oversight. Everything else with this property was top rate. If you are going to Denver and have children who are into dinosaurs, I highly recommend this property.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Jeff, We are very happy to hear you were so pleased with your visit. We really appreciate you choosing and recommending The Dino Hotel for Denver hotel accommodations. We do strive to be unique and to honor the history of our surrounding areas. Also, please accept our apologies and know that in the future, we will strive to exceed your housekeeping expectations. Thank yo so much for your great review for our property! Sincerely, The Best Western Denver Southwest

"visiting father in law"

4
26/04/2016

needed a motel next to our in-laws and found the best western. It was clean, and had the dinosaur lover intrigued with all the fossils spread around the lobby. we had a comfortable bed, and enjoyed the folding of the pillows and towel arrangements.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you so much for your positive review of our hotel. We always appreciate it! We're glad you enjoyed our dinosaur theme and the fresh towel arrangements. We hope to see you again! Take care, The Best Western Denver Southwest

"Great stay"

5
25/04/2016

clean, friendly staff, affordable, close to mountains, 20 minutes from downtown Denver; fitness center need to be improved; otherwise great place to stay, pool is heated. free breakfast; friendly bar, easy parking

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Patricia, Thank you so much for all of your kind remarks. We very much appreciate having you stay here with us! We did just recently updated the fitness center with all brand new cardio machine in March 2016. Were you satisfied with the performance of the equipment? May I ask if there were any specific request you had in improving our fitness center? Perhaps we can rearrange everything. I will forward your good suggestion to improve the fitness center to the appropriate departments. We're glad your enjoyed your stay and we look forward to seeing you again! Thanks, The Best Western Denver Southwest

"Great stay!"

5
20/04/2016

My husband and I stayed for 6 nights while we were working in Lakewood. Can't say enough about the place. The decor was pretty cool and surely dinosaur fans will love it with it's many replicas and murals. The hotel itself is very up-to-date and well kept too. Happily,they really don't mess around with smokers, so don't even consider it unless you go outside. The beds are very comfortable and the shower was the best, along with nice towels. The breakfast was delicious. Eggs, waffles, sausage, yogurt, fruit, biscuits, etc. They kept the room very tidy and replenished the food often. We also liked the proximity to many restaurants and pubs (Rusty Bucket was a favorite.) The hotel itself also had a pub and restaurant. We also enjoyed the hot tub. The pool is also heated and there were many lounge chairs available. Office is available with numerous computers and a high speed printer. Staff is extremely pleasant and helpful. I would definitely recommend this hotel.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello, We're happy you had a wonderful experience at The Dino Hotel! We do strive to accommodate the needs of all of our guests and we're glad you got the opportunity to be of service to you and your husband. Please do come back and visit again soon as our complimentary breakfast is offered daily and heated pool with a Jacuzzi are open year round! The Rusty Bucket is a local favorite. If you like to shoot pool, Greenfield's directly across the street. Lastly, we certainly appreciate the compliments about our staff! Have a wonderful day.. Sincerely, The Best Western Denver Southwest

"PLEASENT ACCOMODITATIONS"

4
17/04/2016

The staff was extremely friendly and I enjoyed the fitness center as well as the outdoor heated pool. My stay was over four weeks and the rate of the room was to go up right at three hundred dollars a week from 510 to 798! Which I didn't find out until I attempted to get another week.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Gerald, Thank you so much for choosing our hotel for your accommodation needs! We do strive to be friendly and helpful to all of our guests. We're happy you enjoyed the pool and our recently updated fitness center! We do apologize for the unexpected rate change. Please note that our rates do fluctuate depending on availability and peak seasons. We have be able to offer our guests weekly rates in the slower seasons, however moving towards summer room availability is limited. Please come back and see us again! Take care, The Best Western Denver Southwest

"The one, the only Dinosaur Motel!"

5
11/04/2016

Yes, it is a Best Western and not the Ritz, but this may be the best Best Western you ever visit. Start with the dinosaur and fossil-themed lobby, which is just plain fun and a sure draw for the little ones. I'm not talking a few things stuck to the walls, either, but a lobby made over to look like some nineteenth-century gentleman naturalist's study. The bar, which has a giant replica mososaur skeleton sailing across the ceiling, has a couple of good local brews and even serves a little food (which, to be honest, left something to be desired). The best part, though, is the breakfast, because it is attended by a paleontologist from the nearby Morrison Natural History Museum, who brought some fossils to show and answered questions from the guests! If that doesn't delight you at least a little, I feel kinda bad for you. Anyway, it was a hit with my five-year-old son, with whom we traveled on our dinosaur tour of the West and it was certainly a hit with me. Only about 15 minutes from Dinosaur Ridge in Morrison, as well. Well worth the stay!

"Everything a family would need"

5
07/04/2016

Hospitality is important to the staff here. Very friendly and helpful. The dinosaur fossils in the lobby are very interesting. The heated pool is so great for families traveling during the winter months. Very easy to get where you need to in Lakewood and Denver.

"I'll be back :-)"

5
06/04/2016

My best friend and I really enjoyed the heated outdoor pool on the cold Colorado night- it was perfect! The room was clean and stocked with common needs. The staff was friendly and inviting. Thank you for an awesome experience!

"VERY NICE, WILL STAY AGAIN"

5
30/03/2016

This is a very nice hotel, convenient. We had stayed here before and after staying at other hotels, we will not stay anyplace else while in Denver. The full breakfast is great, and my kids LOVE the dinosaurs!!

"Worthy of a Return Visit"

5
29/03/2016

Stayed here last summer and loved it! This time after a week of skiing really enjoyed the year-round heated pool and hot tub. This hotel is super clean and has an awesome business center. The staff is very caring and helpful. Will continue to visit when in the area.

"Poor Customer Service"

3
28/03/2016

Had to use the hotel shovel to be able to plow the snow away from my car since it wasn't done. The parking lot was covered with snow. There should of been staff to help out instead of having the customer do it themselves. There has been another problem besides this one when I stayed a couple months back, never was resolved.

"Excellent Stay"

5
26/03/2016

Excellent value. Excellent breakfast, great amenities. We had a family group that had to gather in a short amount of time to attend a funeral and the hotel and staff did a great job of taking care of our whole group. Would definitely stay here again.

"Very nice and spacious "

5
25/03/2016

Huge room! Suite is like a small apartment. Living room with sleeper sofa, big bedroom, lots of storage. Very comfortable bed, room quiet. Clean. Soap, shampoo and lotion. I thought this place was a great value.

"great place!"

5
24/03/2016

This hotel has a very nice feel to it, and so many amenities for a good value. They had an outdoor heated pool and jacuzzi that was avaliable during a snowy day/night - fun! They have a wide variety of breakfast items, a lovely breakfast room, and a beautiful lobby. The beds at Best Western are always very comfortable.

"Great Place to Stay"

4
22/03/2016

This Best Western had great staff and an awesome decor. No problems at all. It was very easy to get to other areas in Denver from this location with ease. I would highly recommend staying here and plan to stay here again should the opportunity present itself.

"EXCELLENT!!"

5
21/03/2016

This hotel was perfect for us! Great price, pet friendly (and you'd never know it! No odors or wear and tear), great staff, great amenities. We enjoyed the hot tub. HIGHLY recommended! While we didn't use the dining services or free breakfast the restaurant looked great, and the menu looked good.

"Friendly, helpful staff"

4
21/03/2016

This was our first experience staying at Best Western. Very friendly, helpful staff. Quiet location, clean rooms and common areas. The breakfast was plentiful and fresh every day. We would recommend this hotel to family and friends and we would stay again should we come to the Denver area. in the future.

"Peaceful"

5
18/03/2016

The hotel was quiet, clean, courteous staff. I would highly recommend a stay here. The breakfast was hot and very tasty, typically I go elsewhere for my breakfast. The beds were comfortable but slightly soft for a hard bed sleeper, but was still comfortable. I am accustom to having a bath mat, this really nice big shower did not have one or any grab bars in the shower. I would be fearful of my 84 year old mother trying to wash her feet.. Scared me a little. But will still stay again.

"Great Decor in Lobby"

4
14/03/2016

The location is a little odd as from the road you can hardly tell it is a hotel, but still well within 30 minutes from downtown. The most remarkable thing about the hotel is the dinosaur theme. The lobby made for a pleasant distraction for children (and adults)! Other than that, a good value stay.

"Dinomite!"

5
13/03/2016

I saw this place online, and as I am a huge dinosaur nerd, I booked a trip here for spring break. Boy, this was wonderful! The decorations are the BEST! They have tons of high-quality casts, paleoart murals, paleo-themed pictures on the wall, and even a paleontologist that visits in the morning to show off some of her collection of fossils! As just for a hotel, I'm also quite pleased. Staff is helpful and pleasant. Breakfast is tasty. Internet is pretty reliable. Everything clean. Pool looks fun even if I didn't have time to jump in. Shower had adequate pressure. Very happy.

"Nice Hotel"

5
01/03/2016

We have stayed at this hotel several times and it has always been a pleasure. The staff is pleasant. The rooms are neat and clean. They have a great breakfast buffet. They also have an outdoor heated swimming pool.

"Very Good Hotel"

5
29/02/2016

The room was clean and comfortable. Hot water was in short supply during the busy AM hours when most folks are getting ready to go. Very quite and peaceful. Very close to restaurants. Room was a bit small for moving around for several people. Very pet friendly.

"HOTEL CANCELLED MY RESERVATION"

1
28/02/2016

I verified my reservation via email from BW before I left on my trip. When I get to the hotel at 1030 PM, after a long flight. I am told my reservation had been cancelled by the 800 system. I informed Ruby (by the way was great) that I used the internet not the 800 system. She said that no rooms were available. Now what I was thinking to myself, here I am no room and dead tired. Ruby came to the rescue and found a room at the old hotel Days Inn. Which by the way is in need of a upgrade. So, I find it ironic that I had put in a one star review because of the shuttle problems in Dec. and now this,kind of makes me think. Also I received a letter from the supervisor. I did not remember her name. The form letter stated that if I gave a good review I would be rewarded with additional hotel points. Like buying my review. Not good business practice. So clients beware, even if you have a printed out confirmation, the hotel may still not honor the reservation, thus stranding you. I will give this hotel one more chance to keep my business, but after 3 strikes. They will be out.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you for your detailed response. I'm very sorry you unsatisfied with your visit! Are you sure you meant to write a review for our Best Western hotel here at 3440 S Vance St. Lakewood, CO 80227? We do not have any staff named Ruby employed here. Also, we don't provide a shuttle service at our location either. My name is Joy and I am the Front Desk Manager. We do not have a supervisor at this time. I can assure you that I have not provided any guests with any type of letter or form encouraging anyone to complete a survey with a good review in exchange for additional points. However, it is a Best Western Standard that Best Western members do receive bonus rewards points for completing the email survey that Best Western Corporate provides after a completed stay. Please let me know if there's anything I can do for you. Sincerely, Joy Edwards Front Desk Manager

"Interesting"

2
25/02/2016

I took my young niece and nephew for a night of fun and swimming. The outdoor swimming pool is amazing, crystal clear and clean. The kids loved it. The room was super nice, very clean. The breakfast was good and the staff was fine. So what was the problem? The thin walls and mostly the shady looking characters hanging out in front of the hotel at 11 at night. I think they were friends of the front desk staff, or else why were they allowed to hang out and talk loudly for an hour? The sound is atrocious, the walls are so thin you can hear everything. We were on the bottom floor and we could hear people pounding and talking on the floor above us. Pounding feet going up and down the stairs at all hours. Then at 3am the residents above us came down and stood outside the entrance door that was next to our room and talked and laughed for an hour. It was so clear it was like they were in our room. No staff member came to tell them to be quiet. And there is no way the front desk could of not heard them. These people looked like crack addicts, I mean really bad looking characters. I was afraid to ask them to be quiet. In the morning the fire alarm goes off at 6:30 am. I read about this in other reviews and couldn't believe we had to go through it! We stood outside, hardly anyone else came out, I don't know how they stood it, as the noise of the alarm is ear piercing. It took awhile, we were told we could go back in, but the alarm kept going for 10 more minutes! While we were waiting outside, one of the questionable persons above our room walked by and absolutely reeked of pot, so I am pretty sure they set off the alarm. I loved the room and the pool and would like to take the kids again. But I don't know if the motel is in a bad area, or? I would tell people, if do you stay there, NEVER stay on the bottom floor and especially by an entrance door. You won't sleep a wink, and you won't feel very safe.

"GReat experience"

5
23/02/2016

Great value, great beds, great cleaning, great and nice staff. We didn't use the pool, but it was heated... We went to Denver mostly to Ski and of course to enjoy the city by itself. The hotels in ski areas are pricier than Denver's.

"Wow!"

5
21/02/2016

The staff was quite caring, the facilities were very well maintained and the breakfast was varied and delicious! The location was very convenient to our needs and nicely accessible to major arteries. The motif of the public areas was dinosaurs, furnished by a local museum and was nicely presented.

"Eh"

3
16/02/2016

Joy at the front desk is very accommodating and listened I would not stay at this Best Western again, Joy seemed to be the only benefit other than the lady paleontologist, she was knowledgeable and amenable

"hard to find"

3
14/02/2016

The front desk was great. I had to call for directions; it is not on the main path and I was aware of that but drove past it and the clerk got me back to it and I found it easily. Very helpful. It was not easy to find without the help of the desk. The room was clean, spacious, perfect. Nice TV, not too loud, hot water, great. I was very happy to this point. I went to the bar/restaurant. Very slim choices, but ok. I settled on a BLT, menu said toasted so ok. It was grilled with some disgusting grease on the bread. I was not given an option of returning it for the correct menu item nor refunded. The bartender certainly watched me disect the sandwich and eat every thing else except the bread after I complained. When I ordered a beer to go to my room I was told after the fact that I could not leave the bar with the beer. I was not happy with this end of the service and would easily have gone back out in the cold for a nice dinner and a six pack. Very disappointing. It was a Wednesday night so not busy and no excuses. The morning staff were again very helpful and because there is a dinosaur theme, I actually got a little education from one of the staff on the fossils and the types of ones in the hotel which was interesting and fun.

"Great Place to Stay"

5
10/02/2016

Helpful staff, nice rooms, nice restaurant and bar, and an amazing dinosaur fossils. Only complaint the number of electrical outlets available for the desk and to iron shirts. Only electrical outlets available were located on the lamps.

"Nice staff and good breakfast"

4
04/02/2016

Nice to have a hot breakfast and OJ waiting for you every morning and beds and room made up at night. Had a problem with disrespectful kids slamming doors and talking and smoking (Colorado) outside our window till 2AM. Mngmt staff could have been more responsive, but hard to control, still ruined our last night there. Otherwise - great stay.

"Hotel Employee Smoking"

3
01/02/2016

Upon arriving at hotel ( hotel is hidden by other businesses ) my husband went to check in only to find a note on the desk stating that the attendant would be back in a few minutes, he came back to the car to inform me. There were 3 people standing out front of the hotel smoking and talking as we sat in the car discussing our plans for the next day, they finished there cigarettes and returned to the hotel to my surprise one of the people smoking was the front desk attendant ( not a good way to make a first impression) My suggestion would be if your employee needs a cigarette bad enough to ignore a paying customer then maybe she should not be on the front desk after all your hotel is 100% smoke free in all the rooms for guest maybe the attendant needs to smoke elsewhere or not at all while on duty or if here shift is 8 hours she should be given 2 ten minute breaks to enjoy her habit but not in front of the hotel a replacement attendant should be there.

"surprising, wonderful dinosaur displays"

5
24/01/2016

This motel should be investigated by anyone with kids who enjoy dinosaurs (or by adults who did when they were growing up). The impressive lobby and environs have accurate reproductions of fossils, and I met an enthusiastic docent (who is a scheduled worker at the motel) who told me more than I ever knew about them. It may be worth a trip just for that experience. The hotel was also exceptionally clean and the staff was friendly and helpful at giving directions and information about the local area, too. It was certainly quiet when I was there, the price was reasonable, and it was only about 20 - 30 minutes from the Convention Center. I was impressed and would recommend it highly.

"misrepresentation"

3
23/01/2016

your fitness center had a broken treadmill and an archaic bike. the picture of the fitness center on-line was one of the reasons that I picked the hotel. a misrepresentation of what it actually was . the breakfast was exactly the same each day

"NO Elevator! Beware"

3
11/01/2016

This hotel was fine for our needs. The room was clean and so was the hotel itself. Check in was longer than I expected, but the staff seemed new. There was NO elevator and our rooms were on the second floor, and there was no bathtub to relax in. That was a bummer. I will choose differently next time. The price was fair for the area and we found lots of good restaurants around and easy on and off the freeways.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Mummzy2013, We are sorry that you were somewhat disappointed with stay.. For future reference, we do have rooms with bathtubs available! We are more than happy to accommodate a requested room move for shower/bathtub preference purposes. Although, we do not have an elevator, we do attempt to keep our guests as comfortable as possible! We always offer to help out with luggage at check-in for our 2nd floor guests. Also, we take all floor preference requests into consideration and try to accommodate everyone if possible. Thank you for reviewing our hotel and thank you even more for staying with us! Hopefully we'll have another chance to impress you in the future. Sincerely, Joy Edwards Front Desk Manager

"Stay"

4
10/01/2016

Nice renovated rooms! Clean hotel. The only concern it's the thickness of the wals, you can hear everything next door, and the gap of the door is kind of huge! Other than that is great small hotelon a good price.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Kenar K, Thank you for posting a positive review for our hotel.. always appreciated! We worked hard on our recent $5 million dollar renovation and it's nice to know it hasn't gone unnoticed. Unfortunately, there's not much we can do about the thickness of our walls, however some of our rooms are quieter than others. For your next visit, we are happy to place you in the most quite area of the hotel! Take care, Joy Edwards Front Desk Manager

"Great stay"

5
08/01/2016

One of my favorite moderately priced hotels I've stayed at and loved the fossils-but I'm an amateur paleo geek. Really good breakfast options in this type of a motel. Wish I'd had time to enjoy the pool but it was 20 degrees outside. There were people out there who seemed to be enjoying it.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Pattyk3212014, We are ecstatic to hear that you love our unique Dino Hotel! We think having a cook to make the hot items such as biscuits, gravy, sausage and eggs are an important way to start the day.. Our zero entry outdoor heated pool and Jacuzzi our amazing! We keep it opened year round, weather permitting. Sometimes when it snows the surface is too slippery and we do have to close it to avoid accidents and injuries. But other than that i definitely recommend giving it a try if you get the chance. We're happy to know you were satisfied with our services and our hotel as a whole. Please come back and visit us again! Thanks so much, Joy Edwards Front Desk Manager

"Comfortable and convenient"

5
28/12/2015

The hotel has been recently remodeled and the upgrades are very nice. The beds are very comfortable, the rooms spacious and quiet. The breakfast is included and items are varied and tasty. Lakewood is located at the edge of the foothills, just a few miles west of Denver.

bestwestjoy, Front Office Manager at BEST WESTERN Denver Southwest, responded to this review
Dear JAMEY W, Thank you so much for your very kind review. We greatly appreciate it! We've been very busy working hard continuing to improve our property and services.. We love being so close in proximity to the Morrison red rocks and foothills where you can tour actual dinosaur footprints. We look forward to the opportunity to satisfy you with our hotel and services again! Thanks again, Joy Edwards Front Desk Manager

"Very good hotel, clean, friendly staff"

4
28/12/2015

We were looking for an alternative to a downtown Denver hotel on our way towards Aspen the next day. This hotel was perfect for us. It was convenient, clean, and the staff were extremely friendly and helpful. The outside is a little dated, but the inside was just fine for us. The lobby is unique and interesting. We would stay here again.

"Great Hotel"

5
27/12/2015

I love the theme of the hotel. It gives those traveling with Children the chance to show them some history of the area. The food was also great. And the staff showed consideration for any physical ailments we might have.

"Review of the Best Western."

5
26/12/2015

Found this motel by accident. When I entered this motel, I was very impressed with the lobby. The decor was very tasteful. The motel is pet friendly and there is no pet charge.Greeted by a desk clerk that lacked personality. The room charge was very reasonable. The room was very light with tasteful decor, carpet was very clean. Our room only had a shower, but it was very large and clean. Room was quite and comfortable. Had a very good breakfast with a large selection. Would recommend this motel

"Review"

5
26/12/2015

Would recommend this motel. One of the nicest motels, we stayed in. Lobby was beautiful. Very good breakfast, large selection. Pet friendly. Decor in the rooms is nice and the room was clean. There was no pet free and the motel rate was reasonable. Very quite motel and extra clean.

"We'll be back!"

4
16/12/2015

We arrived on a snowy evening and were greeted by the gentleman at the front desk. The kids were excited to see that the lobby was full of dinosaurs! The outdoor heated pool and hot tub was a bonus on a snowy night!

"Lakewood, CO stay"

5
26/11/2015

We had a great experience staying at this hotel. We come to Lakewood, Co to visit my daughter and have always stayed elsewhere. This hotel had a great promotion so we tried it and were VERY happy. I am very critical of beds and the king bed we had was very comfortable. The breakfast meal was a full breakfast. The second floor was quiet. The bathroom was very clean with a lot of towels of good quality. That is my other issue for hotels having nice towels and very clean bathroom. I will come back to this hotel. Great experience and a great value.

"A really pleasant stay and convenient"

5
19/11/2015

We live local, but we stayed here two nights while our house was being externally stained (fumes). This location is really convenient in this part of town (SW Denver) because it is right near Wadsworth and Rt. 285 with great access and there a variety of restaurants and stores nearby within walking distance. We once lived just down the street so we knew the area. Looked through the tripadvisor reviews and while many of the properties in this convenient location had somewhat mixed reviews we decided on the Best Western and we were not disappointed. We liked this property on several fronts. it is two floors (rooms are accessed internally) which wrap around in a large square with an outdoor pool and hot tub in the middle "courtyard" which makes it feel a little more private and secure. Unfortunately, I do not think this property has an elevator for guests who would need one. There are carded entryways on the building corners. It is an unassuming property set back one block or so from Wadsworth and next to a neighborhood. Parking is all around with a party fence separating the property from the surrounding neighborhood and the lighting at night was decent (a little dim in some spots). The one staff member we keep running into at the front desk, Jordan, was helpful on all accounts and friendly. He even was able to tell us the Broncos score when we came back from a day out and about. Other staff we encountered were likewise friendly. Check out time was noon which was a nice benefit. This property has some conference rooms, a small gym, laundry room, and a small bar which might have a happy hour (we did not partake). Breakfast had hot and cold foods, biscuits and gravy, waffle maker, etc. It is served in the same space as the bar. Since the hotel has an affiliation with the Morrison Museum there are some dinosaur bone displays off of the lobby and most mornings there is a representative there who can talk about the displays. The guest rooms even have framed drawings done by one of the paleontologists who worked in the area during the 19th century. Our room was on the 2nd floor (which we liked) with a single King bed which was clean and a comfortable sleep. Very clean room, pleasant décor, and most tables and surfaces had granite tops. Nice flat screen on the wall, microwave, small fridge. The nightstands were large which we liked! Sink was outside the bathroom which was nice. The bathroom did have an exhaust fan, but it was otherwise very cramped. Might be a bit uncomfortable for someone of a larger girth. Some slight wear on a couple wall corners and I think some black marks on the rug which looked like probably from the vacuum cleaner. No big deal. Very clean otherwise. Shower pressure and heat/ac were all fine. Didn't really use the wi-fi. There was a large chest of drawers with lots of room. A nice sitting chair area with a large side table. There was no closet, but more like a cubbyhole near the door with a hanging bar and hangers, ironing board, and iron. During the early evening one could hear the doors slamming as people came and went, but that died down as the evening progressed. I didn't add any photos since there are plenty here already which accurately depict the property and rooms. Overall we had a very, very pleasant stay and will definitely stay here again when the need arises to stay "in town" (we live in the Foothills).

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Denver Foothills, Thank you for taking the time to do a review of our property. I am please to hear that you enjoyed your stay with us and that we were accommodating. I will let Jordan know that you made a compliment about him, it will put a big smile on his face as well as the other employee's. I feel the same way about our pool area, It is very private, unlike some motels where the pool is in a field and when people are driving by they see you. I don't like some pools that are at apartment complexes because of that reason. Anyways, I hope you will come visit even though you don't live far. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Dino-Might Stay Again!"

3
19/11/2015

We had an interesting 5 day stay at this hotel. First off the bedroom was a bit cramped with an over-sized dresser (room 141) and we did have some issues with the TV not working but Matt did an awesome job after plugging in many of the cords and messing about he had it up and running again in a short while. He is also the young man that checked us in. Very friendly with a nice smile! Jessie the maintenance man did adjust the drapes there were off the track and his assistant adjusted the toilet seat that was a bit shaky. He was also very friendly making it clear he was available if we needed anything. Housekeeping staff was also very friendly. Every day they had our beds made to perfection! Breakfast was just average although the Irish gal was very friendly. I was disapointed they didn't "switch" it up a bit each day as many hotels will swap out the biscuits and gravy to oatmeal but they only had instant oatmeal which I did miss receiving as a traveler. I love the way other hotels have fresh made oatmeal and bacon. This one served the same old thing every day. Scrambled eggs, sausages, sausage gravy, biscuits, make our own waffles, yogurt. cereal, oranges, bananas with juice and coffee. One very interesting part was every morning at the coffee area we were greeted by someone that loved to talk about Dinosaur information. They were very knowledgeable and highly educated to know their stuff for sure. The hotel has Dinosaur info throughout and I thought it was a bit like a self-guided walking tour. One special note that I loved was the very HOT water for taking nice baths. That was a rare find in the hotel work for me. We had perfect water pressure too. 5 star praise on the hot water! Yes we may stay again on our next visit if the rates are competitive. We do have family in the area and we do a lot of shopping so we will be returning again soon so hopefully they will have a good offer on the website.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Danna Crawford, Thank you for taking the time to do a review of our property. It sounds like you had a wonderful stay. our employees are here to help with anything that you need. It makes me proud to know that our employees were there to help you. Again, thank you for your review. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Perfect for out of town business"

4
16/11/2015

The location of this hotel makes it suitable for people wanting to visit the south west part of Denver. Almost 90 minutes of traffic from the airport in peak hour is not ideal - but after that the stay was very pleasant. A nice bar and restaurant, comfortable suite with a seperate lounge - with its own AC unit was very nice. Spacious bathroom all made for an enjoyable stay. Being situated right next to an exit door was however an amateur mistake. The door opened and closed all night letting late night travellers in and out. I would request a door further away. An in house laundry was a nice surprise - just take your own quarters. Parking all around the hotel make it super convenient. Good access to shopping and the city are a plus. Clean comfortable room. It has a heated outdoor pool

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hello Peter M, Thank you for taking the time to do a review of our property. We have suites on the second floor away from exit doors, the next time you stay with us we will be glad to reserve a second floor suite for you. The suites are very spacious! We will see you next time. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Nice Hotel"

4
16/11/2015

This hotel was very nice. It is completely updated. Our room had a king size bed which was comfortable, a huge TV with lots of channels, and a refrigerator Breakfast was good- hot scrambled eggs, biscuits and gravy waffles etc.Coffee served all day. We would stay here again

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hello hjl5370, Thank you for taking the time to do a review of our property. Did you get to check out our fossil station? We are thrilled that you enjoyed your stay with us and we do hope to see you again in the future. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Could be nice, but fire alarms and internet along with terrible overnight staff make that impossible."

1
03/11/2015

3 fire alarms in 24 hours, one at 1:00AM, next night at 1:30 AM. Spotty internet at best, which is terrible if you need it for work! We had what the cleaning ladies said was a "tricky" door, it took at least 15-20 tries to get the door opened. The guys during the day were not very knowledgeable of the area but pleasant. The overnight lady was simply rude and did not care at all. She didn't even come outside when the fire alarms, or offer an apology for the "inconvenience".

"love the dinosaurs!"

5
31/10/2015

a little hidden away, but worth the effort to find. Newly remodeled, very nice. Clean. Liked the recycle bins. Staff was all very helpful. Breakfast was quite nice, good selection. the local dinosaur expert was friendly and knowledgable about the bones on display. Didn't partake of the cocktail hour but looked busy and friendly.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Norma, Thank you for taking the time to do a review of our property. It's always great to hear "Great Stay!" From your review, it's sounds like you had a great experience. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Great Stay"

5
29/10/2015

We were in Denver on business and had our Service Dog with us. Greatly appreciated the acceptance of her. The room was excellent and service was top also. Breakfast was very good, other than the gravy had sausage in it and I am allergic to this meat. Would have been better if plain gravy had been an option for people that have problems with sausage. Also it was the only meat option. Other than that, the rest of meal was top line. The room was beyond what we expected.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you for taking the time to do a review of our property. Service animals are an important part of your every day life and we want our guests to have a great experience at our hotel. It does help that every one of our staff members are animal lovers and our animals are an important part of our lives service animal or not. I can check to see if our distributors carry plain gravy. I am sorry to hear about your allergies. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"They put the Best in Best Western"

5
22/10/2015

Have stayed in a couple hotels around Denver, and this was by far the best experience yet. Near Morrison and Golden, CO and 20 mins from Downtown Denver, the Best Western is conveniently located near lots of fun attractions. The friendly staff, clean rooms, and amenities make this place memorable. OH and they have real dinosaur bones and an archaeologist to explain the history of the bones!

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
We do our BEST! Thank you for taking the time to do a review of our property. We wanted to have more than just a hotel, we wanted a place were our guest could have an experience. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Rocky Mountain Foothills Hotel"

5
21/10/2015

Excellent hotel less than 45 minutes from downtown Denver, the Best Western Lakewood is an excellent hotel situated right off the freeway. Reasonable rates and friendly people. Hot breakfast included, clean and comfortable guestroom. Location excellent for our purposes.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Thank you for taking the time to do a review of our property. We take great pride in our hotel from our clean rooms to continental breakfast. I hope you got to enjoy the surrounding area. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Pleasant experience"

5
19/10/2015

This was a very clean, well-furnished hotel. The breakfast was great. I loved the biscuits and gravy. This hotel has artifacts of dinosaurs and an expert on duty during breakfast to explain things. It was very informative.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Judith, Thank you for taking the time to do a review of our property. Our fossil station is open in the morning's to talk about all of our fossils just a little added extra so it doesn't seem like your normal hotel. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Love this Place!"

5
19/10/2015

From the moment I arrived, this property and amazing staff EXCEEDED my expectations! Everyone I met was EXTREMELY friendly, helpful, and customer-service oriented. The property is clean, quiet and safe. The free breakfast was AWESOME! Instead of staying in a hotel, I felt as though I was staying as a "cherished guest" in someone's home! I will DEFINITELY stay at this location again, and I will also recommend it to ALL my friends and family! Thank you Best Western Lakewood for helping to make my trip SO enjoyable!

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Christine, Thank you for taking the time to do a wonderful review of our property. It's great to hear that our staff exceeded your expectations, extremely helpful, friendly and customer service oriented. We want our guests to feel at home at our property and we want you to love our property. Your welcome and thank you for choosing us for your hotel needs. See you soon, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Good value for money"

4
18/10/2015

We chose this hotel because of its location , as we came from the SW and after a tiring, long drive, we did not want to get stuck in the Denver, downtown traffic; therefore, some may consider its location a bit far from downtown Denver but its price and friendly personnel compensate widely for this minor inconvenience, on condition you have a car!

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
HI Superbus, Thank you for taking the time to do a review of our property. I personally do not like driving to any big city so I completely understand. Thank you for choosing us because of our friendly staff and our room rates. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Met expectations, courteous staff, better than normal breakfast fare."

4
16/10/2015

The one thing that impressed me the most was the front staff person who checked me in. I think his name was Matt. He was very efficient. When he checked me in, he placed me on the bottom floor. I asked him to change the room to the second floor, if possible. I advised him that I did not feel comfortable with a first floor room traveling alone. He accommodated me immediately. Then as he explained how to get to my room, he stated that there was no elevator. I said, okay. I would just have to make do and get the luggage up the stairs by myself. He then immediately offered to help me. Which was totally unexpected. When driving to this hotel, it is off the main street and you may think that you are in the wrong place. So, trust your navigation guide. Used MapQuest. The breakfast offerings were a bit more than the normal fare that I find in several hotels that offer breakfast. They offered waffles, eggs, and sausage. Wide arrangement of yogurt, cereal and pastries. The room was adequate. A little small for two queen beds, but for the price reasonable. The room was clean with no obnoxious odor of cleansers, etc. Good value. Fit expectations.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Scubanutty, Thank you for taking the time to do a review of our property. Thank you for putting " Met expectations" as the title. We do our very best to meet all of our guests expectations. I will let Matt know you made some wonderful comments about him. Matt is a very helpful and understanding person. Thank you for choosing us for your hotel needs and we hope to see you again. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"The Land (or Hotel) That Time Forgot"

4
14/10/2015

I arrived to check in late in the evening - the hotel is located behind a car wash and has a dinosaur in front (as well as murals on the walls). Needless to say, I was a little creeped out. The hotel has no elevator and a lobby chuck full of dinosaur artifacts. I was, however, delightfully surprised at how clean and quiet the hotel was. The staff was friendly, the breakfast great. It is a quirky place, for sure, but I would stay again!

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Roybne, Thank you for taking the time to do a review of our property. I am very please to know that we have changed your mind and you no longer think we are creepy just quirky. I'll take quirky! I am glad you enjoyed your stay with us and I hope to see you again. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Dino-riffic!"

5
14/10/2015

It's rare these days when a hotel offers a decorating scheme that elicits an instant WOW!, but this place certainly does. Some might consider their dedication to dinosaurs to be over-the-top, but for anyone who loves dinosaurs, or is traveling with kids who do, you don't want to stay anywhere else.

"Great stay"

5
12/10/2015

We booked this hotel solely by the reviews posted. We were not disappointed. We stayed 5 nights. The beds were excellent. The outdoor pool is heated and can be used even in October. Every morning we saw a maintenance man skimming and cleaning the pool and hot tub. The premises are maintained nicely. The breakfast selection was standard fare but the biscuits and gravy were very good. Walls are a little thin but if you don't have loud girls next door (only one night) then that isn't really a problem. Location is easy on and off to the highway. A great place to stay.

"Fun Stay Near Denver"

4
08/10/2015

We so enjoyed this property for a lot of reasons. Easy access to Denver via the Light Rail, awesome employees like Matt, Jordan, and Paul and the many things to do nearby. Front desk experiences upon arrival mean a lot to guests travelling as much as we have this summer and we felt very valued by this team. Matt even upgraded us to a suite which was awesome!!! We had a great time in the area which by the way has a lot of wonderful things to see and experience...lovely museums, free downtown transportation, great food, plus natural beauty all around.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi 121carlaw, Thank you for taking the time to do a review of our property. I told Matt, Jordan, and Paul that you thought they were awesome. All of our employees do a great job and thank you for mentioning them. Your review sounds like you had a wonderful visit to Denver. We hope to see you next. Thank you for choosing us for your hotel needs, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Best Western Stay"

4
05/10/2015

This is the second time I've stayed at a Best Western and I continue to be pleased with the experience. Clean Rooms, comfortable beds and great breakfast. And always the their decor is heads above the other mid range chains. Definitely will stay again

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Betty, Thank you for taking the time to writing a review of our property. Thank you for your loyalty to our brand. We try to succeed in making sure that all of our guests have a great experience. We will see you on your next visit. Thank you for choosing us for your hotel needs, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"A Great Value"

5
01/10/2015

I go to Denver five-to-ten times per year for business and I always stay at the Best Western Denver Southwest, Lakewood. It's clean, affordable, and the staff are very professional. They may be a little out of the way for some people, but if you're looking for a nice place at a great value, then look no further.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Roy, Thank you for taking the time to do a review of our property. Thank you for your loyalty to our brand. It feels great to have repeat guests staying with us, it makes us feel like we are doing things right by our guests standards. We will see you next time. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Everything I needed at a reasonable price."

4
29/09/2015

This hotel is located on a rather quiet street, so you don't get the highway noise of a lot of other nearby hotels. Rooms are clean and comfortable. Plenty of closet and drawer space. (It's a pet peeve of mine if I go to a hotel without a dresser or chest of drawers. C'mon I don't want to live out of my suitcase!! Only downside is sink and mirror are located in room and toilet and shower are in a teeny little closet. Location is also very convenient to dining, shopping, and easy access to highways. Decor is all dinosaurs which is pretty cool. They offer up a really god hot breakfast ... Real scrambled eggs, sausage, biscuits and gravy (yum!), waffles, and the typical bagels, yogurt, fruit. Certainly enough to fill you up and start your day. There is also a little bar/grill but I didn't eat there. It was closed the night I planned to eat there even though it's advertised as being open daily. That was a bummer because I had no transportation to go anywhere else. Cheese and crackers to the rescue. Pool area is very nice,large hot tub, little outside dining/drink area. This is my place to stay next time I'm in the area. Highly recommend.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Gnomeme, Thank you for taking the time to do a review of our property. We are nestled on a frontage road away from other hotels so it makes it a quiet area. I'm glad to hear that you enjoyed our breakfast items and I do apologize that the restaurant was closed. It's good to hear that this is your place to come to when you visit Denver. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected] Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Colorado fall trip"

4
27/09/2015

We liked the hotel. The décor was unique and interesting. They seemed to be understaffed at the front desk. Their internet was down for a while the first day of our stay but they got it back up. The coffee seems to be bad at every BW that we stay at in their breakfast area. The beds were very comfortable. It was in a convenient location once we figured out the area of Denver. I would stay there again if we are back in the area.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Gina, Thank you for taking the time to do a review about our property. We work hard to make sure that everyone of our guest's has the best experience. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]

"Good Stay"

4
24/09/2015

My Girlfriend and I stayed at this hotel for a couple of nights for a show in Denver. The room was great the bar tender was great don't remember his name and so was the chief of the restaurant. All and all it was a great stay.

RaeLinM, Manager at BEST WESTERN Denver Southwest, responded to this review
Hi Brian, Thank you for taking the time to do a review of our hotel. We have been working hard to get Paleo Joe's bar/ lounge were we feel it should be for our guest experience so it looks like our hard work has paid off. Thank you for choosing us for your hotel needs. Best regards, Best Western Denver Southwest Operations Manager Rae Lin Romero 3440 S. Vance St Lakewood, CO 80227 Toll-Free: 1-800-707-5188 Phone: 303-989-5500 Fax: 303-989-0646 [email protected]