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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
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Good Value for the money. The room was clean and tidy, but musty smelling and damp. Good breakfast. I was surprised by the $50 "deposit", I have NEVER had to pay that at a hotel before. Staff was friendly and the room was quiet. I will report back on the status of my deposit return. It is not likely that I will stay there in the future because of the smell and the required deposit.
Dear Jan, Thank you for sharing your feedback. It's wonderful to hear that you found good value and enjoyed the cleanliness and breakfast. We sincerely apologize for the musty smell and any confusion regarding the deposit. Your comments are valuable, and we will work on improving these aspects for future guests. We appreciate your insights and hope you have a pleasant day ahead.
We have stayed at this place for 4 plus years when we visit family, always comfortable and friendly...This last time however I was charged 25.00 early check in..mind you all rooms were cleaned and we were 30 minutes early and then another 75.00 deposit on my card which they said I would get back..I got 43.00..I've never been charged anything but the room rates in the last 4 years, dont know weather they have new owners or what but it kinda upset me. We have always had a great experience here but the noise in hallways this weekend and people knocking on our door after 1030pm was unacceptable..so yes we will be looking at other hotels and that really bothers me cuz this was a perfect stay for us!!
Dear Lorirohwer, Thank you for sharing your experience. It's wonderful to hear that you've enjoyed many stays with us over the years, and I'm truly sorry to learn about the recent concerns you faced. Changes in fees and disruptions during your stay are understandably frustrating, and I appreciate your feedback regarding these issues. Your comfort and satisfaction are important to us, and I hope that you'll consider giving us another chance in the future.
Clean facilities. Rooms are updated and have that laminate floor stuff instead of dingy carpet. Very nice front desk staff. Breakfast is fine. It's close to the interstate, but can't hear any road noise. Also multiple restaurants nearby. This is not a 5 star lodging, but for what it is, it gets 5 stars.
Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness of our facilities and the updated rooms. It's great to know that our team made a positive impression and that you appreciated the breakfast options. We're also glad you found our location convenient yet quiet. Your support means a lot to us!
FYI: this hotel is NON ADA COMPLIANT! It does NOT have elevators so, if there are no rooms on the first floor available, you are SOL! We stopped to sleep & shower. Only here 9 hours total. The front staff were very nice upon check in and check out. The room was 80 degrees and smelled musty. It took quite awhile for it to cool down. The first room they gave us had hair in the tub! It was just GROSS! The bed looks as though someone took a nap on it before we got there. They gave us another room. Same smell - musty! We chose not to have breakfast there but, it looked fine. Convenient location right off the freeway. I would NOT stay here again if it were FREE!
Dear Jody, Thank you for sharing your feedback. We're truly sorry to hear about your experience and the discomfort you faced during your stay. Your comments regarding the ADA compliance and the cleanliness of the rooms have been noted, and we will address these issues with our team. It's encouraging to hear that our front staff made a positive impression. We appreciate your insights and hope to improve in the areas you mentioned. Thank you again for taking the time to provide this valuable feedback.
Horrible customer service! Lazy employees! Have a kiosk and can't understand anyone's broken English! Couldnt figure out if a room was occupied!!!! No point in having the kiosk if there is still an employee in person….
Dear David, Thank you for sharing your feedback. It's concerning to hear about your experience with our team and the kiosk. We strive for clear communication and effective service, and it seems we fell short in this instance. Your insights are valuable, and we'll work on addressing these issues to improve our customer service.
Made a business reservation for clients coming to town. While trying to check in the front desk staff was profoundly obnoxious. Demanded not only to see and verify ID (which would have been fine) but they demanded copies of everyone's personal drivers license. After trying to resolve the issue professionally and politely…. to no avail. We eventually cancelled the reservation and went across the highway to the Holiday Inn Express….which I now highly recommend!
Dear Guest, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you faced during the check-in process. It's important to us that our guests feel comfortable and respected, and we apologize that we fell short in this instance. Your feedback will be taken seriously as we work to improve our services. Thank you for bringing this to our attention.
Clean, great continental breakfast. Friendly staff. A nice price for your stay. Grounds seem well-kept. Not difficult to find... NOT too close to a busy highway. We slept well here! Beds were VERY comfortable. Nice bathrooms - Again, clean and well-stocked.
Dear Guest, Our team is thrilled to hear that you had a restful and enjoyable stay with us. It's great to know you appreciated the cleanliness of our rooms and bathrooms, the comfort of our beds, and the quality of our continental breakfast. We are also glad our location, friendly team, and well-maintained grounds contributed positively to your experience. Your satisfaction means a great deal to us, and we truly value your feedback. We look forward to welcoming you back on your next visit!
After being called by an on duty employee to confirm if I was coming and staying with them. I confirmed on the phone that I indeed was, but that it would be later in the evening. They attempted to charge my card on file multiple times, which is NOT Best Western Policy. I arrived at the hotel only to discover that they had given my room away, even after confirming that I was still coming. After asking to speak with a manager to resolve this, I was told that they don't provide contact information and that I could come back the next day and resolve in person. I will update once I have talked to management.
Dear Guest, Thank you for sharing your feedback. We did reach out to request an alternative payment method, as the card on file was declined. While you indicated you would provide a new card, we did not receive the updated information. We held the room until 10 PM; however, due to high demand, we were unable to extend the hold beyond that time. We apologize for any inconvenience this may have caused and appreciate your understanding.
Rude staff which was difficult to communicate with, room was falling apart, pool was closed, checking out was impossible because of a payment error on their part even after proving with a confirmation email. Staff even harassed guests (in another room I paid for) in the night about this issue. Look elsewhere for a relaxing trouble free stay
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Found this location online as we were driving. Wanting a place with a pool to reward our three kids who had been riding in the van for 6 hours. The website indicated there was a pool and it had fair ratings so we booked a room online. Then when we got there we learned that pool which was located outside was out of operation. Sure enough the pool was fenced off as it was full of dirty water. No attempt to make amends for this issue which was such disappointment.
Dear Guest, I'm extremely sad to hear about your experience with us. We understand how important it is to find a place with a pool, especially after a long drive with your kids. We regret the inconvenience and disappointment this caused. We are currently reviewing our facilities to ensure this doesn't happen again and to better manage such situations in the future. Your feedback is invaluable and we hope to have the opportunity to make it up to you on a future visit.
Good for an overnight stay. Rooms have been updated and are standard. Bed was comfortable and we didn't hear any outside noise. There is no elevator so ask for a 1st floor room if you dont want to carry everything up 2 flights. Breakfast area is a little small. They had cereal, oatmeal, biscuits, sausage and gravy. Only fruit was bananas.
Dear Guest, Thank you for your feedback! I'm glad to hear that you found our rooms comfortable and updated for your overnight stay and that you enjoyed the quiet environment. I appreciate the heads-up about the stairs and the breakfast area, we're always looking for ways to improve. Your insights are valuable and we'll keep them in mind as we continue to enhance our amenities.
I stay in hotels about six months out of the year for work. Have stayed at this hotel a few times in the past for business and leisure purposes. Haven't ever had such a poor experience and I've found myself in some poor quality hotels in the past. This one isn't poor quality, since I keep coming back. It's the staff here that has me not coming back to this hotel ever again. I'm not going to go on a big rant here. I just think that anyone reading this would be better served going somewhere else. There are other hotels in Kearney that probably treat there guests better.
Dear Guest, Thank you for your feedback and for being a repeat guest at our hotel. We sincerely regret the disappointing experience you had during your recent stay, especially regarding our staff. We strive to provide exceptional service to all our guests and we regret if we fell short of your expectations on this occasion. Your comments are taken seriously and we will address them internally to ensure improvements are made. We understand your decision not to return and appreciate your honesty. Should you reconsider, we would welcome the opportunity to regain your trust and provide you with a more positive experience in the future.
Floors in the room very dirty. Shower would not drain, when you would run the water hair from former guests would float up out of the drain. Would not stay here again.
Dear Guest, We regret the cleanliness issues you encountered during your stay, including the dirty floors and the problem with the shower drain. This does not meet our standards and we regret any discomfort caused. We will address these concerns promptly to ensure a better experience for our future guests. We hope to see you again in the future.
On the whole, I'd say this hotel is 3/5. For the price it's 5/5. If you're looking for a really nice place, keep looking. If you're looking for a place that is clean and comfortable and won't break your budget, this is a fantastic option. It provides a nice stay for our four nights in the KC area!
Dear Guest, Thank you for your review and for choosing our hotel for your stay in the KC area. We're pleased to hear that you found our accommodations clean, comfortable, and affordable. Providing great value for our guests is important to us, and we're delighted that you appreciated it. We understand that everyone's expectations differ, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for another fantastic stay in the future!
Location was great during our long road trip. Before turnpike, easy on and off. Fantastic breakfast and friendly staff. Quiet room, slept great. Safe area for staying. Definitely would stay again while traveling through.
Dear Guest, We're overjoyed to learn that your time with us was wonderful! It's great to hear that your road trip was enjoyable because of our convenient location, delicious breakfast, and welcoming staff. We work hard to make sure that our visitors are in a cosy and secure environment, so we're happy to hear that you had a great time. We appreciate your wonderful 5-star review and hope to see you again on your next trip!
Quiet - good location right off 35. Comfy bed. Laminate, not carpeted floor is nice. Pet friendly - $10/ night plus a $50 damage deposit that gets refunded when you check out. Just make sure you stop at the desk to check out and ask for your refund. Would stay here again.
Dear Guest, Thank you for the 4-star review! We're delighted to hear you had a great overnight stay. It's fantastic that you found our location convenient and appreciated the quiet atmosphere, comfy bed, and laminate flooring. We're pleased to be pet-friendly, and we appreciate your understanding of the refund process. We look forward to hosting you again in the future!
I do not recommend staying here because local management is unresponsive and unprofessional. I had an issue with billing/paying for my room. I booked online using a best western gift card for most of the cost. Management charged the full amount to my credit card and failed to return my calls or emails to correct the error. I finally to contact best western corporate help desk and once corporate stepped in the issue was correct one month later. When you have an issue at this place, once management ignores you, don't waste time and energy- contact corporate representatives so they can enforce the policies management agreed to as a franchise/flagged property.
Dear Guest, Thank you for selecting our accommodation for your recent stay. Typically, our guests do not experience such issues, and no similar concerns have been raised by previous guests. We have brought your matter to the attention of our management, and they are currently conducting an investigation. You can expect to be contacted with updates on the situation. If you have any further concerns related to this situation please feel free to call up the property. We hope to serve you better next time.
This place has the most friendly personnel. Funny and great conversations. They have a pancake maker that is awesome. So much better than those messy waffle makers. Also the rooms are so clean. Hardwood floors, awesome showers. I will stay here again and at any other Surestay Plus Hotel by Best Western.
Dear Guest, Appreciate your fantastic 5-star review! We're thrilled to hear you enjoyed our friendly personnel, engaging conversations, and the convenience of our pancake maker. We take pride in our clean rooms with hardwood floors and awesome showers. Looking forward to welcoming you back on your next visit to Kearney Liberty North Ardmore or any other SureStay Plus Hotel by Best Western!
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