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Great central location on a strip of bars. Wonderful staff with great knowledge and tips for the city. Attached to really nice restaurant, that has a great mood to it. The rooms were large and comfortable beds. Nothing bad to say at all, a great experience all round!
I had a very pleasant stay at this hotel. The highlight of my experience was definitely the breakfast, it was fresh, delicious, and offered a great variety of options. There was something for everyone, and everything was well-prepared. The overall atmosphere was comfortable and welcoming, making my stay even more enjoyable. I would definitely recommend this hotel, especially if you appreciate a great start to your day with an excellent breakfast.
Our trip was for my sons 16th birthday, we chose Poland as he's doing GCSE history and we wanted to experience the Auschwitz trip, (which didn't disappoint such a a indescribable/harrowing trip) Location of hotel was perfect. Reception staff really friendly and helpful, Viktor especially went above and beyond. Monica from the hospitality team, Was Amazing and helped in every aspect of our trip. Would highly recommend and return. Would highly recommend.
Dear Sarah C, Thank you for visiting Best Western Mariacki Hotel and for your maximum rating. We are pleased that our friendly staff made such a positive impression on you. We will be happy to pass on your compliments to both Monika and Wiktor. We look forward to welcoming you back. Best regards Łukasz Kala Revenue & Marketing Manager.
Beds were excellent slept really well, rooms were always kept clean. Receptionists were lovely however we came across a few rude waiters. There was a lovely waitress called Monika - so welcoming and joyful. We had a nice meal on our last day in the restaurant - fantastic !
Dear Isobelg384, Thank you for visiting Best Western Mariacki Hotel and for sharing your impressions. We are glad that both the reception staff, Monika in the restaurant and the cleanliness of the rooms made a positive impression on you. We are sorry that other people in the restaurant were not nice. We will discuss this matter with them. We sincerely apologize and cordially invite you again. We hope that your next visit will be a complete success. Best regards Łukasz Kala Revenue & Marketing Manager.
This hotel refused to make accommodations when I fell ill and insisted on getting paid in full for the entire stay rather than charging a cancellation fee. I understand that cancellations are annoying and would have understood a cancellation fee but charging multiple nights when somebody is not travelling because they' have a transmittable illness is ridiculous.
Dear wdrphotpgraphy, Thank you for making a reservation at the Best Western Mariacki hotel. We are extremely sad for such a drastically low rating. This is a completely undeserved rating. You made a reservation with specific cancellation conditions. You had time to cancel the reservation, which you did not do. Our employees did exactly as they should have done. We hope that you are feeling well now and send warm regards. Łukasz Kala Revenue & Marketing Manager.
Great location, fantastic personel, yummy food. Highly recommend. Urszula from reception is a star. I can't say anything negative about that hotel. Food at restaurant very good and if you never eat slaska rolada you must try it. Breakfast simply fabulous everything fresh and tasty.
Dear Pastek2014, Thank you for choosing Best Western Mariacki Hotel and for sharing your impressions. We are very pleased to read such a flattering opinion about our work. We will be happy to pass on your appreciation to Ula. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
We always stay in best westerns when we can as you know exactly what to expect, and this hotel didn't disappoint. Wonderful clean rooms, comfty bed and good showers. The staff are fantastic and so friendly and helpful! Make sure you try one of their special brew beers, we tried one with pineapple in and this was such a treat! Really yummy. We'll definitely stay here again when we're next in the area, thank you for such a great stay!
Dear JoanneW, Thank you for choosing Best Western Mariacki Hotel and for sharing your impressions. We are very pleased that the quality of our services has gained your recognition. Every day, at every step, we try to do everything in our power to make your stay pleasant. We are very satisfied that we are successful in this mission, as evidenced by your satisfaction. Nothing pleases us more than satisfied and returning Guests, which is why we cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manger.
Phenomenal service is a central hotel. The hotel was located on a main strip of bars, couldn't have been in a better position. We arrived during a snow storm, the hotel had Xmas songs playing with a blow up snowman outside, it really set the mood for Christmas! The receptionist was very polite and offered great information of the area and local food to etc. The bedroom was very clean and offered everything we needed. With being on a main strip of bars, I was worried about noice as I'm a light sleeper, except my friends snoring.. the hotel offered great sound proofing and this was never an issue. If I visit Katowice again, I will for sure be using this hotel. Thank you to all the staff!
Dear Kiitez, Thank you for choosing Best Western Mariacki Hotel and for the maximum rating. We are very pleased that your stay at our hotel was successful. Nothing pleases us more than satisfied and returning Guests, so we will be very happy to host you again. Best regards Łukasz Kala Revenue & Marketing Manger.
My stay at Best Western Hotel Mariacki in Katowice was nothing short of exceptional. The moment I stepped into the lobby, I was greeted by a warm and welcoming atmosphere. My room was clean and nicely decorated. The hotel's restaurant served delicious cuisine, and the staff were incredibly attentive and friendly. The location was perfect, with easy access to major attractions and public transportation. I would highly recommend Best Western Hotel Mariacki to anyone seeking an unforgettable experience."
Dear 946anetaz, Thank you for choosing Best Western Mariacki Hotel and for the maximum rating. We are very pleased to read such a flattering opinion. We are pleased that the quality of our services has gained your recognition, and since nothing pleases us more than satisfied and returning Guests, it will be a great pleasure for us to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Sleeping was not possible because of loud music from Mariacka Street. Apparently not resolving problem. So the hotel does not fulfill its basic function of providing a quiet place to sleep. Loud music Fridays, Saturdays till 4 in the night.
Mrs. Magdalena, Thank you for visiting the Best Western Mariacki Hotel and for taking the time to express your opinion. We are extremely sad about your dissatisfaction and sleepless night. Our central location has its advantages and disadvantages. The sounds of city life are an indispensable part of this location. Everything that happens outside the hotel is beyond our control. What we can influence is the quality of our services. We are glad that the hotel itself, its cleanliness, friendly staff and delicious breakfast have gained your recognition. The neighboring establishment in question is closing its doors this year and we hope that this will put an end to the loud music. We cordially invite you again in a quieter period and we hope that your next visit will be a complete success. Best regards, Łukasz Kala Revenue & Marketing Manager.
The best hotel, even not from Western hotels))) Fast, tasty, friendly,clean and beautiful! ❤️ All staff is great and careful, very comfortable place near train station and much historical buildings, museums. It was like in paradise! I'll be back!
Dear _X7328IB, Thank you for visiting Best Western Mariacki Hotel and the maximum rating supported by your kind words. We are very pleased to read that we made a positive impression on you. We kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Very nice property… sharply designed, clean and well air-conditioned room. Front desk staff warm, welcoming and accomodating. Thank you!
Dear Alexanderh698, Thank you for choosing Best Western Mariacki Hotel and the maximum rating. We are very pleased to read such a favorable opinion. Nothing makes us happier than satisfied and returning guests, so we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
This is a good hotel it's a few mins walk to the central train station , Rynek square and the Galleria shopping centre . There is also an attached restaurant and micro brewery serving great food the throngs of people turning up and some being turned away is proof of this . Thanks to Mihai at reception for a very warm welcome and farewell a good ambassador for the hotel . Although we didn't use them we received tickets for a 5 beer taster tray nice touch .
Dear Limeri, Thank you for choosing Best Western Mariacki Hotel and for sharing your impressions. We are glad that you liked the central location of our hotel, the Browar Mariacki restaurant and the friendly staff. We kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Very nice hotel directly in the city. Parking could be a problem - at that time it was free because it was new. Hotel and rooms are very nice and new. I will come back again if neccesary. thanks for staying at your hotel
Dear pedelsbrunner, Thank you for choosing Best Western Mariacki Hotel and the maximum rating. We are glad that your stay in our hotel was successful and we cordially invite you again. Best regards Łukasz Kala Reevnue & Marketing Manager.
Thank you Best Western Hotel Mariacki Team for such amazing service. All your members made our stay and our wedding anniversary really special. Starting from reception team, room preparation, cleanliness, food in restaurant at the dinner, or breakfast. All truly the best
Dear Michal0506, Thank you for choosing Best Western Mariacki Hotel for your anniversary stay. Our employees are true enthusiasts who strive every day to make our guests' stay pleasant and unforgettable. We are very pleased that we made such a positive impression on you. Of course, we cordially invite you at every possible opportunity. Best regards Łukasz Kala Revenue & Marketing Manager.
Staff was amazing, rooms perfect and the atmosphere perfect. Rooms spacious and the toiletries advanced. Could go on and on about how perfect this was. Breakfast service next level and I will only stay here next time.
Dear 277Berglj_tg, Thank you for choosing Best Western Mariacki Hotel and your recommendation supported by the maximum rating. We are very pleased that you appreciated every aspect of our work and we will be very happy if you visit us again. Best regards Łukasz Kala Revenue & Marketing Manager.
A great hotel, highly recommend for your stay in Katowice. In advance, I contacted the hotel with a request of a room on the upper floor and I got a luxurious room on the top floor. Everything worked very well, the wifi, air conditioning, the cleaning service. Great plus - mineral water, fizzy drink for free. There was a coffee machine available in the room. Even though the hotel is situated on a busy street, the soundproof was great and it was nice and quiet in the room. Great breakfast, a large variety to choose from, I appreciate delicious homemade bread. I will certainly use the hotel next year when travelling on holoday from Katowice Airport.
Dear TomasSteh, Thank you for choosing Best Western Mariacki Hotel and for your recommendation supported by the maximum rating. We are very happy that your stay in our hotel was so successful and that it resulted in such a favorable opinion. Every day, at every step, we try to make our guests' stay pleasant and unforgettable. We are glad that this was the case with you. And since nothing makes us happier than satisfied and returning Guests, we will be very pleased to host you again.Bets regards Łukasz Kala Revenue & Marketing Manager.
Very clean and comfortable hotel along the famous walking street Mariacka in Katowice, Poland. The hotel is surrounded by restaurants and bars and walking distance to most attractions in Katowice. The hotel is very safe and with own restaurant serving good breakfast, lunch and dinner.
Dear mrs run, Thank you for choosing Best Western Mariacki Hotel and four points. We are glad that you had a pleasant stay at our hotel and we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Best to avoid. Dance club kept me up till 3am despite the ear plugs they provide. Booked two nights but left after one, they offered no refund. Said it was my fault for booking using an agency (expedia). And further implied it was my fault for not knowing municipal codes which allowed for loud music till 4am. Silly me. The view was pathetic, mainly looking onto a wall and another room. The bathroom was very odd, more IBIS budget than BW. A half-toilet, very odd.
Dear Jake, Thank you for visiting Best Western Mariacki Hotel and taking the time to express your opinion. We are an intimate city hotel in the city center and we do not offer rooms with a specific view. Our central location has its advantages and disadvantages. The sounds of city life are an indispensable part of this location, which we have no influence on. The staff could not change your room to the one facing the other side of the street because we were fully occupied. As an apology for the lack of such an opportunity, they offered you both our locally brewed beers and dessert, which did not meet with your approval. We do not understand your complaints against the staff regarding booking through expedia.com. When you made a reservation via expedia.com, the cancellation of this reservation must also be made via this channel, which you were aware of and you could of course shorten your stay. We are sorry that your visit was not successful, however, the reception staff cannot cancel a reservation for a guest and cannot be expected from them. We regret that you did not like us, but we are aware that we will not meet the expectations of all guests. Nevertheless, we cordially invite you again and we will try to erase the first unpleasant impression. Best regards.
Immediately on arriving at hotel told we could check in early by reception, room was small but beautifully furnished. Bathroom again was fantastic. Breakfast, can honestly say had the best choice I had ever come across in many years. The staff were constantly re-filling everything, Hot and cold buffet breakfast with so many healthy options as well, had to try everything ☺️. The breakfast room was amazing. The staff couldn't do enough, very hard working and friendly.
Dear Chocbabe, Thank you for your visit to the Best Western Mariacki Hotel and a five-point rating supported by kind words. We are glad that our friendly and helpful staff and delicious breakfasts have gained your appreciation. Every day we try to make your stay enjoyable and we are very happy that we succeed. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Best value for money, hearty breakfast, speed internet, helpful service, great location, walking distance to railway station, city centre, restaurants and shops, clean room, all necessary amenities.have what you need for business or leisure stay.
Dear Traveler 735635, Thank you for your visit to Best Western Mariacki Hotel and the highest rating. We are glad that you enjoyed your stay in our hotel and that you appreciated all aspects of our work. We will be very pleased to host you again at every possible opportunity. Best regards Łukasz Kala Revenue & Marketing Manager.
Great place to stay, whether you are travelling solo or as a group. They have very friendly and accommodating staff, breakfast was excellent, and the restaurant offers top class food. Also, perfect location.
Dear Sherpa19655093169, Thank you for choosing the Best Western Mariacki Hotel and the maximum rating supported by kind words. We are glad that we made a positive impression on you and we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Modern and very clean hotel in the middle of a bar street, which can be a small disadvantage. ( earplugs are provided). Beds are very good if you don't like a very soft bed. All accessories are provided ( toothbrush, rituals soap, shaving set etc). Also the restaurant is very good for dinner and also for breakfast
Dear ChristiandH67SS, Thank you for choosing the Best Western Mariacki Hotel and giving it the highest rating. We are glad that you appreciated all aspects of our work and we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
This hotel is right in the heart of Katowice. A bit hard to reach as it is a pedestrian area, but only 100 meter walk, taxi can get in front. Small reception, small rooms, especially bathroom. Top floor has nice views. Average breakfast. Nice staff, and a good restaurant with excellent beers, as it is a brewery, on site. Lots of other bars and restaurant in the same area.
Dear Michel T, Thank you for your visit and taking the time to express your opinion. We are glad that both our friendly staff and the Browar Mariacki restaurant and the beers brewed on site made a positive impression on you. We are an intimate hotel located in a pre-war tenement house and it was quite a challenge for the architect to fit a modern hotel in the cubage of an over 100-year-old tenement house. This can be an advantage as well as a disadvantage. Nevertheless, we cordially invite you again and we hope that the next visit will be fully successful and we will deserve the maximum rating. Best regards Łukasz Kala Revenue & Marketing Manager.
Good location with poor service. Stuff is extraordinary helpful. Other than this, nothing's remarkable. Limited space in bathroom. No slippery, no conditioner, poor cleaning conditions, an undetermined smell in room.
Dear Ozgunkaratas, Thank you for visiting Best Western Mariacki Hotel and taking the time to express your opinion. We are glad that our friendly and helpful staff made a positive impression on you. We are very sorry that we did not meet the rest of your expectations. We hope that you will visit us again and your next stay will be fully successful. Best regards Łukasz Kala Revenue & Marketing Manager.
Here is always nice stay , the big family traveling together, we had rooms on 7th and third floor, very nice and comfy good beds and pillows. The hotel is Just minutes away from city center, fab location , the hotel restaurant is very nice and the serve tveir own beer. Staff is very lovely and service minded. Thanks for your hospitality.
Dear Ommi1965, Thank you for choosing Best Western Mariacki Hotel and the highest rating supported by kind words. We are very pleased to read such a flattering opinion. We are glad that your stay in our hotel was successful and that the dishes and beers served in the Browar Mariacki restaurant were tasty. Our friendly and helpful staff makes sure that your stay is pleasant every day and we are very pleased that you appreciated their work. We will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
This hotel has so many positives ! Firstly great location its easy to find from the train station and has plenty of restaurants close by . Walking distance to most attractions. The staff were very friendly and check in was quick and easy ! Room was really nice and good amenities however the bed was rock hard and we both woke up with sore backs . The negative of this hotel being the noise at night time the hotel did leave ear plugs out beside the bed which was a nice touch . The noise went onto 4am so I would avoid the hotel if you are a light sleeper or ask for a room at the back of the property .
Dear Glasgow3826, Thank you for choosing Best Western Mariacki Hotel and for sharing your thoughts. We are glad that you appreciated our hotel's central location, well-appointed rooms and friendly staff. Our central location, which you also appreciated, has its advantages and disadvantages. The sounds of city life are an inseparable part of this location. However, we hope that the aspects over which we have influence will encourage you to visit us again. Best regards Łukasz Kala Revenue & Marketing Manager.
Small hotel with a superb restaurant central in Katowice. Very friendly and service minded staff. Nice , well cleaned, rooms with good wifi. Excellent breakfast and a very good restaurant for dining. Recommend to taste the restaurant's own beer. My first choice in Katowice
Dear BR1289, Thank you for choosing Best Western Mariacki Hotel and giving it the highest rating. We are very pleased to read such a flattering opinion and we are very happy that we have gained Your recognition. We will be very pleased to host You again. Bets regards Łukasz Kala Revenue & Marketing Manager.
Very sentral hotel in the heart of Katowice. Many resturants and bars near by the hotel. We really enjoyed our rooms. Good beds and you got almost everthing you need in the rooms (thoothbrush, thoothpaste etc) which was a really nice suprise. The breakfirst was good, and the staff was really welcoming and helpful with what we needed.
Dear Claralumota98, Thank you for choosing the Best Western Mariacki hotel and the highest rating supported by kind words. We are very pleased that your stay in our hotel was successful and that we have gained your appreciation. Nothing pleases us more than satisfied and returning guests, which is why we will be very pleased to host you again. Bets regards Łukasz Kala Revenue & Marketing Manager.
Good stay, nice food, very helpful personnel, nice room, good bed :-) No problems experienced, well paid attention form hotel staff. Diner is brilliant, options are good, servant advice is good! Well done!!
Dear BertdeBruijne, Thank you for choosing the Best Western Mariacki hotel and giving it the highest rating. We are very glad that You had a nice and tasty stay in our hotel. Every day, our friendly and helpful staff tries to make Your stay enjoyable, which is why we are very pleased with your satisfaction. We will be very pleased to host You again. Best regards Łukasz Kala Revenue & Marketing Manager.
ALL the best in this hotel you will find courtesy, professionalism and fun. very central location, clean and spacious rooms excellent breakfast with excellent quality products restaurant with typical Polish dishes and international cuisine. Well done I recommend it
Dear Aureli0santagati, Thank you for your visit to the Best Western Mariacki Hotel and the maximum rating supported by kind words. We are glad that both the central location, tasty dishes served in the restaurant and our friendly and helpful staff have gained your appreciation. Thank you for your words of appreciation and recommendation. We will be very pleased to host you again. Bets regards Łukasz Kala Revenue & Marketing Manager.
Our stay for 4 nights would have been perfect if not for our last night. Our first 3 nights were quiet and we slept well. But on Friday evening there was a constant and loud music from the nightclub next door. And it lasted until 3 o'clock in the night. And even though our room was on the fourth floor and facing the back street we were not able to sleep. This hotel is centrally located and you have lot of restaurants to choose from. We did not try breakfast so I cant comment on that. Rooms are rather small but that did not bother us. They were cleen and serviced when you asked for it (Covid rules to limit contact) We had beer tasting in the restaurant and I would recoomend that you try that. Over all experience good but if I am back in Katowice on a weekend I will not stay here again because I am sure that during summer time or post Covid there are more clubs open in this street and thats to much noice for my liking.
Dear Sigríður, Thank you for choosing Best Western Mariacki Hotel and taking the time to express your opinion. We are glad that despite this one noisy night you had a nice time in our hotel. Our central location has advantages and disadvantages. The sounds of city life are an inevitable aspect of our location. However, we hope that you will come back to us even during the week when it is much quieter. Best regards Łukasz Kala Revenue & Marketing Manager.
I have stayed here twice now and what I really love is that both times the staff not only asked if I enjoyed my stay, but also if I had any suggestions for improvement. Everyone is very friendly and the staff speak excellent English. The breakfast is great, and the microbrewery restaurant has very good beer and food.
Dear Clare J, Thank you for choosing Best Western Hotel Mariacki again and for the maximum rating. Nothing pleases us more than satisfied and returning guests. We are very pleased that both the breakfasts, the restaurant with its own brewery and our friendly staff have won your appreciation. We will be very pleased to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Nobody wear Covid masks. Complete neglect on the part of customers and staff Every moment outside the room, I just made sure not to get infected by the customers, waiters and staff. (and I'm not paranoid, just expecting a reasonable upholding of the regulations)
Dear fidlerh, Thank you for choosing Best Western Hotel Mariacki and taking the time to express your opinion. We are extremely sorry that you felt uncomfortable with the fact that our staff do not wear masks. We will ensure that our staff is fully vaccinated and this may have lulled our vigilance to wearing masks. Thank you for pointing out. We will draw conclusions from your opinion. We hope that you will visit us again after all. Best regards Łukasz Kala Revenue & Marketing Manager.
this is a small hotel located on Mariacki road, a pedestrian road in Katowice, which means that driving to the hotel is not so easy. there is a parallel road behind the hotel, under construction, therefore some of the original parking space are occupied, you can load and off load your luggage, but difficult to find a parking lot. there is a hotel arranged parking somewhat 300~400 meters away from the hotel, which you need to ask the reception for access card to gain access to. hotel staff are amazing group of people, friendly, helpful and happy, they will give you all necessary help and recommendations around the town. it's a short walk from the hotel to Galeria Katowika, which is one of the largest shopping mall in Katowice, and also right next the main railway station. also to note that Mariacki road is a pedestrian road with bars and night clubs, consider Katowice a industrial city with lots of young people, during weekends, downstairs can be quite noisy and crowded.
Dear ayflyer, Thank you for choosing Best Western Hotel Mariacki and willing to share your impressions. We are glad that you appreciated our friendly and committed staff, who make sure your stay is an enjoyable one at every step. We will be glad to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Stayed here in July and again September checking in on Sunday 13.09. I needed to get out asap after check in as I had 2 football matches to attend and the guy on reception was wonderful as I arrived early and he found me a room. This type of effort makes such a difference to guests, what a Superstar he is! If you like nightlife its a brill location, if not get a quiet room on top floors where I couldnt hear anything although I enjoyed the nightlife so maybe thats why! Manchester City FC Champions 2020/21
Dear Michael D, Thank you for choosing Best Western Hotel Mariacki and the maximum rating supported by nice words. We are very pleased that they appreciated the commitment of the receptionist who tried to find a free room despite early arrival. We will be happy to give him your praise. We kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
My wife and I were staying in Katowice and wanted a hotel in the middle of the city rather than the outskirts. We booked this hotel at the last minute and were delighted with our choice. The location was perfect for us - on the street with the most bars and restaurants. The lady on reception was so professional and friendly. The room was of adequate size and very clean. On both nights, we ate at the brewery restaurant connected to the hotel. Breakfast at the hotel was better than the 5 star hotel we'd stayed at the previous week. Our room was overlooking the Main Street but well sound proofed. However, I would recommend having a room facing the other side though if you were staying with family. Very good value for money.
Dear Lucas_R_99, Thank you for choosing Best Western Hotel Mariacki and the maximum rating supported by nice words. We are very pleased that you appreciated every aspect of our work, from friendly staff to delicious breakfasts. We will be very pleased to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
The room very small, bed only 90cm wide. Heavy noise of a club with techno music from 11pm until 4am every day, sleeping impossible. There was no room make up/ towel change, maybe cause the corona situation. Around the hotel many options for having a drink and the hotel has an own brewery.
Dear robertH5744WT, Thank you for choosing Best Western Hotel Mariacki and the time you took to express your opinion. We are very sorry about such low rating. The room and bed sizes are given both on our website and on other booking portals. We have different room and bed sizes. We encourage you to choose a room category appropriate to your requirements. At the next booking we encourage you to choose a double room for single use and the price difference is only 25 PLN. Best regards Łukasz Kala Revenue & Marketing Manager.
I wonder if all of the reviewers have actually stayed in this hotel. There were so many problems during my short 2 night stay that I am more than just disappointed. First of all, the hotel decided to cancel my booking before my arrival because, as BW helpdesk claims, technical error of some sort didn't pass my full booking information to the hotel. However I feel the hotel should have contacted me and inquired if I am really coming - or just waited the next morning. What if the hotel had been fully booked and they had accepted somebody else to the room I had booked? Now it just took a lot of time to check in as they had to make the booking again, but it was still annoying. They should definitely review both their booking system and procedures if such problems arise. Hotel anyway had my full contact information and the booking, and preauthorisation of my payment card was made through BW's own web system. Bigger and more serious problems regarding the room itself. First of all, they gave me room next to the elevator. Every single time drunk customers (which they had a lot) came from elevator, or was waiting for it, a lot noise came in. You could hear their whining, every single word. A lot of noise came from the street, even the room was on 3rd floor. Hotels noise insulation was very bad. Further problems: the hotel room had tiniest toilet seat, shower cabin and bed I have ever seen in any hotel. Seriously, the room was made for children, not adults. Further annoyance came from noisy ventilation. I have been to many BW hotels in the world and in general, I stay a lot in hotels, closer to 100 nights per year, but this one was serious disappointment and not worth of BW brand which usually exceeds my expectations. Even for the affordable price, the stay was a sad experience.
Dear traveller79eu, Thank you for choosing Best Western Mariacki Hotel and taking the time to express your opinion. We are extremely sorry that due to one system error you have obtained so many negative impressions and you believe that the positive opinions of our Guests are unjustified. As you have already been informed by the Best Western Head Office, a system error occurred and your card details were not saved, which resulted in your reservation not being guaranteed.You have been apologized for this and the reservation has been re-entered into the system. We are also very sorry about such a low rating, but at the same time we would like to inform you that for two years in a row the Best Western Hotel Mariacki is the best Best Western hotel in Poland and one of the best in Europe. Despite everything, we warmly invite you again so that you can convince yourself of our hospitality and verify your original negative impression caused by one small system error, on which we as employees did not have the slightest impact. Best regards Łukasz Kala Revenue & Marketing Manager.
This hotel is located in the city centre and despite it being on the busy high street it is quiet inside and allows for a good night sleep. The rooms have everything you need including iron and hairdryer. Beds are really comfortable and the restaurant downstairs serves decent breakfast. I would stay here again without hesitation.
Dear sandrabW1753QB, Thank you for choosing the Best Western St. Mary's Hotel and the maximum rating awarded on tripadvisor.com. We are very pleased that you appreciated the central location of our hotel, its calmness, comfortable and well-equipped rooms as well as a tasty and varied breakfast buffet. Thank you very much for the recommendation and we invite you to visit again. Best regards Łukasz Kala Revenue & Marketing Manager.
You ca expect very polite and helpful Service; very good breakfast, fresh and great variety. 'The place is also perfect for Business Dinner - very good and innovative kitchen and own beer-brewery with a nice choice of own beers - cheers!
Dear Wolfgang M, Thank you for choosing the Best Western St. Mary's Hotel and the maximum rating you gave us on tripadvisor.com. We are very pleased that you appreciated the high standard of our services, friendly and helpful staff as well as delicious dishes and beers served in the Browar Mariacki restaurant. We will be pleased to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
My review refers exclusively to the hotel restaurant service. I had dinner at the restaurant of the Hotel, I also ate well, if it weren't for the fact that when I asked the waiter to order another, I was told that the kitchen was closed and that this was not possible at 9.30pm . I think it is unacceptable that a structure that guarantees a catering service closes the kitchen when it still has open accounts and people still intent on eating and consuming food, also because this service certainly does not guarantee it for free. In addition, all this lack of flexibility with regard to the rights of customers and the working hours of the kitchen, are not repaid with a speedy service of the same, given that to have 2 meat dishes they took 40 min with the local vehicle empty. I think this place should think less about vacuous issues and focus more on making its customers feel good and satisfied. I suggest closing the restaurant business, if things do not change, as the real restaurant is not this, but it is only a pale imitation without a soul.
Dear Andrea C Thank you for choosing Browar Mariacki restaurant and time spent expressing your opinion. We are very sorry that you were so negative about the kitchen closing hours. Our waiters inform Guests until what time the kitchen is open and collect the last orders for dishes and drinks are served further. Traveling around the world we will encounter all sorts of breaks in restaurant functions such as siesta in Spain, or closing restaurants at 21:30 in Austria as well as closing shops at 19:30 despite high interest from tourists or non-commercial Sundays. We hope that you enjoyed the dishes and we invite you to visit us again during the opening hours of the restaurant, which you already know and probably will not cause you any trouble. Best regards Łukasz Kala Revenue & Marketing Manager.
I have stayed at the Best Western Mariacki 3 times in the last couple of years and I just love this place! The on-site micro-brewery and first class on-sit restaurant provide are as good as anything in the area. The location in the central city is provides the perfect starting point to explore Katowice on foot. Plenty of great bars and restaurants right out the front door, close to everything. The rooms are very nice, the Wi-Fi worked great and the staff spoke great English, making it easy for me. I've recommended this Hotel to all of my colleagues, and it has become a favorite for many of us when we travel to Katowice.
Dear John P C, Thank you for choosing Best Western Mariacki Hotel and maximum rating supported by nice words. Nothing pleases us more than satisfied and returning Guests. We are very pleased that you appreciate the high standard of our services and recommend us to your friends. We will be pleased to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Nice and cosy hotel on the main high street with 10 mins walk to Katowice Galeria shopping centre. Even though it's on the main high street with shops and bars everywhere, it's pretty quiet in the rooms at night. The breakfast was really fresh with plenty of options, room was spacious with good amenities. Overall very pleased.
Dear Ramon_Aka1990, Thank you for choosing Best Western Mariacki Hotel and positive feedback. We are glad that you appreciated the central location of our hotel and its high standard. Thank you for your recommendation and we warmly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Excellent place to stay, close to the main train station. Very nice customer service at the front desk and in the restaurant. Nice, modern and clean rooms. Delicious food, I had a great dinner and breakfast when I stayed there. I would highly recommend that place to stay.
Dear A L, Thank you for choosing Best Western Mariacki Hotel and willing to share your impressions. We are very pleased that you appreciated the central location of our hotel, delicious dishes served in the Browar Mariacki Restaurant and above all our friendly and professional staff, who make sure your stay is enjoyable at every step. Thank you for your recommendation and we warmly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Soundproofing in my room was excellent, despite overlooking the main street on one side and the railway on the other, there was no noise at all in my room. The restaurant area was very nice, probably refurbished recently or in any case well maintained.
Dear amanfe846606, Thank you for choosing Best Western Hotel Mariacki and the maximum rating you gave us on tripadvisor.com. We are very pleased that you spent the night in our hotel comfortably and that the sound of windows was fulfilled. We are also happy that you liked design of the Browar Mariacki restaurant. We kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
The room was very small but comfortable. The AC worked well, the room was quiet, good shower and the staff was friendly. Ten miinute walk from the train station. Lots of restaurants nearby. If you need a reliable Wifi connection, find another place to stay. The Wifi connection is horrible. There is no way to stay connected. I had to re-connect over 100 times during a three night stay. I had to re-connect so many times that they had to give me another log-in code. I discussed it with a member of the BW team at the front desk and was told that the disconnections were for security purposes. I use a VPN and provide my own security. If BW wants to cater to all guests' needs, it is time to invest in a better Wifi system.
Dear T S, Thank you for choosing Best Western Hotel Mariacki and willingness to share your impressions. We are very pleased that you spent the night in our hotel comfortably, that the room was comfortable and the air-conditioning fulfilled its task on these hot days. As mentioned by the reception staff, every time the device is turned off, it is necessary to log in again to a secure network. Nowadays, cyber security is very important, and re-logging into the network is probably not too high price. If it was a different problem then we are very sorry because we are not always able to recognize the problem with the internal settings of the equipment and its compatibility with our secure network. Despite everything, we would like to thank you for your attention and we will start again.Best regards Łukasz Kala Revenue & Marketing Manager.
I took my girls to Best Western for my hen party. We stayed there a night as we were going to Pomarancza Night Club. Hotel is awesome. Stuff is extremely friendly. I have nothing bad to say about the stay. I loved the food that restaurant serves. Breakfast was delicious. Rooms were clean and beautifully decorated.
Dear rprosc458691, Thank you for choosing Best Western Hotel Mariacki and the maximum rating supported by nice words. We are very pleased that you appreciated the design of our hotel and its cleanliness as well as friendly and helpful staff. Restaurant Mariacki Brewery is famous for its delicious cuisine and friendly atmosphere, and our breakfast is a real treat. We are very pleased that you also appreciated these qualities. We will be very pleased to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Went there for two nights, awesome food, impeccable room and friendly staff, prices were not even remotely close to the UK, a very nice experience, location is perfect, right in city centre and close to train and bus station. Highly recommended
Dear brunov689, Thank you for choosing Best Western Hotel Mariacki and the maximum rating. We are glad that you appreciated the central location of our hotel, its cleanliness and friendly staff, who at every turn makes sure that your stay is successful. We kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Terrific hotel right in the heart of Katowice town center. Modern ,clean and well appointed.Lovely restaurant which serves top quality food.Staff nice and friendly.My only negative was that the wi-fi wasn't working during my one day stay--but I'm told by the staff that this was unusual. Highly recommended.
Dear Abdar R, Thank you for choosing Best Western Hotel Mariacki and maximum rating supported by nice words. We are glad that you liked the central location of our hotel, its decor and cleanliness and above all, friendly and helpful staff. We are very pleased that you appreciated the dishes served in the Browar Mariacki restaurant. In the Internet, sometimes private settings in the hardware are incompatible with our cybersecurity. We are sorry that the problem could not be resolved. Thank you for your recommendation and we kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
We had a great stay all the staff were amazing, until it was time to be checked out. The young girl behind the desk didn't listen to me and ended up charging me twice and when I asked for my breakfast to be charged to my card as PLN she charged me in pounds. I really wish she'd have listened and then this wouldn't have happened. She just rushed! Other than her and being charged twice and over charged the experience was great!
Dear Travel33241435440, Thank you for choosing Best Western Hotel Mariacki and the maximum rating. We are very pleased that the stay in our hotel was successful for you. We are sorry for the misunderstanding at the check-out time. On your card, which you provided to the booking guarantee, we made a pre-authorization, however, for the payment for the night you gave the receptionist another card. For this reason, the first card had a blockade of funds and the second charge for the night. The receptionist made a cancellation of the pre-authorization on the first card and showed you zero value of the charge on your card. We hope that despite this misunderstanding, you will come back to us. Best regards Łukasz Kala Revenue & Marketing Manager.
Great place with stylish restaurant&brewery. Very reach breakfast and super friendly staff. Very convenient location in the very center with many attractions within the reach. Room is rather small but neat and cosy.
Dear Scenic09730752269, Thank you for choosing Best Western Hotel Mariacki and maximum rating supported by nice words. We are glad that you appreciated the central location of our hotel, its design and coziness of rooms. We know how important a meal is breakfast that's why every day we prepare them for you with the best quality products so that you can eat tasty and healthy. We are very pleased that you joined the group of our satisfied Guests. We kindly invite you again. Best reagdrs Łukasz Kala Revenue & Marketing Manager.
Just got back from a 3 night stay as part of a family break. There were 11 of us staying over 4 rooms, and we arrived at the hotel about 2am on the Monday morning after a late Sunday flight. When we arrived at our rooms unfortunately the two rooms that had kids staying in them had not got the sofa beds made up when we entered our rooms. We rang to reception who quickly sorted the problem and were very apologetic. The next day when we returned to our rooms after being out all day there was a letter of apology in our rooms from the management, a fresh plate of chopped fruit, and a voucher for the beer tasting in the hotel bar to use. This was a very nice touch and excellent customer service. The rooms are very modern, and very well equipped, and the location of the hotel is excellent on a pedestrian area. My only slight gripe with the hotel was the waiter service in the hotel restaurant, as we experienced a very rude waiter. On the Monday night we had walked round Katowice trying to find a restaurant that could accommodate all 11 of us in our party. After no success we headed back to the hotel to try the restaurant. Arriving at the hotel at 9.10pm and seeing the restaurant closed at 10pm we asked the waiter if we could still eat. At first he said no it was too late ( to which we would have been fine with) but then he came back and said yes we could if we ordered quickly. Thanking him we sat down at the table. He then give us a couple of minutes to look at the menu. When he came to take our order he asked my wife first what she would like. When she hesitated for a few seconds he snapped "look the kitchen closes soon, order now or you will not eat" It was very rude and was not how we expected to be spoken to, and we were close to walking out. In fairness I think he realised through the rest of the service that he was out of order and eventually was quite accommodating. There was really no need to be that rude. We would have accepted from the start if they had said we were too late to eat, but at the end of the day they told us we could. All in all we had a lovely time in Poland, it is an amazing country from what we saw of it, and the people are very friendly (one waiter being the exception) If I was in Katowice again I would definitely stay in this hotel.
Dear Piddie, Thank you for choosing the Best Western Mariacki Hotel for your stay in Katowice. We are glad that you appreciated the central location of our hotel, modern and well-equipped rooms, and the quick reaction of reception staff and their commitment. We apologize for the behavior of the waiter and we assure you that it is not in our standard to hurry up Guests. Thank you for your recommendation and we will be very pleased to host you again. Best regards Łukasz Kala Revenue & Marketing Manager.
We stayed as a large family group occupying 4 rooms. All rooms were comfortable, well appointed with everything you may need. In the room were tea and coffee making facilities, a modern tv, clock radio with phone charger attached and ironing facilities, there was also a safe. The bathroom was compact with a good range of complimentary toiletries and a powerful shower. The hotel is well located in Katowice in a busy pedestrian street with lots of bars, this means lots of noise well into the early hours. This was the only negative. The hotel bar is popular and busy. We ate in the restaurant one night and had a fantastic meal. The breakfast was one of the best I've ever encountered in any hotel.
Dear dawn1967, Thank you for choosing Best Western Hotel Mariacki and high scores supported by nice words. We are glad that you have appreciated our comfortable rooms and their extensive, additional equipment. We are extremely pleased that our breakfasts have been considered one of the best you have encountered in hotels. We know how important a meal is breakfast that's why we prepare a lot of heart in its preparation so that you can start your day tasty and healthy. We will be very pleased to welcome you again.Best regards Łukasz Kala Revenue & Marketing Manager.
First: the restaurant in the hotel is very popular at night - and for good reason! Great food but not the cheapest in town. The hotel itself was great - excellent location and wonderful service. Helpful staff and amazing breakfast. Very impressed.
Dear opalfly, Thank you for choosing Best Western Hotel Mariacki and the maximum rating we have received on tripadviosr.com. We are very happy that you appreciated the central location of our hotel, rich and tasty breakfast buffet and friendly and helpful staff. Our employees are real enthusiasts, who every day will make your stay a pleasant one. The dishes served in our restaurant are made of the best quality products obtained from local and proven suppliers, hence their price, which is not an excessive price. The range of prices for dishes in our restaurant varies between PLN 24 and PLN 49. We cordially invite you to visit again and read the full offer of our restaurant.Best regards Łukasz Kala Revenue & Marketing Manager.
We stayed in October 2018. This is an excellent hotel. Comfortable room with tea an coffee making facilities, friendly helpful staff. The breakfast is of very high standard, delicious and in a comfortable surrounding. The dinner in the restaurant was excellent and reasonably priced. Hotel location is good 7 mins walking to centre and rail station. Highly recommend this hotel.
Dear Dubhghaill, Thank you for choosing Best Western Hotel Mariacki and the maximum rating supported by nice words. We are very pleased that you appreciated the central location of the hotel, comfortable rooms and their additional free equipment such as tea and coffee sets, etc. Our employees are real enthusiasts who take care of your stay each day. We are glad that you appreciated their work. The heart of our hotel is Browar Mariacki Restaurant, which is famous for its tasty cuisine and the best quality products, we are pleased that you joined our group of satisfied guests. Thank you for the recommendation and we kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Would most definitely recommend this hotel if you are staying in Katowice. The rooms were great, everything you need. Iron, hairdryer, tea, coffee, kettle, plus toiletries. Staff were very friendly and could speak English well. We had breakfast two mornings and also an evening meal once. The food is fantastic! Great location and close to all the bars, restaurants and transport.
Dear Rachel P, Thank you for choosing Best Western Hotel Mariacki and the maximum rating you gave us on tripadvisor.com. Your kind words are a reward for us, that every day we put your stay in a successful way. We are very pleased that you joined the group of our satisfied Guests. We kinldy invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
We came here 30 persons and I love this hotel. Clean rooms, excellent service, good breakfast and wonderful staff. We recommend this hotel. The location is in the centre of the city, close to Spodek and the Silesian museum. The big street is relaxing with its chairs and river. Á lot of restaurants are in the area and best of all, prices are very fair.
Dear Vilhjálmur S, Thank you for choosing Best Western Hotel Mariacki and the maximum rating you gave us on tripadvisor.com. We are very pleased that you appreciated the hotel's central location, its cleanliness, delicious breakfasts and excellent service. Our employees are real enthusiasts who take care of your stay each day. We will be very pleased to welcome you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Very nice stay. Staff really helpful. Good location (a little bit noisy on weekends). Lack of a mini fridge in a room. Very good buffet breakfast but it is basically only options. You can't order something lighter.
Dear ariede733710, Thank you for choosing Best Western Hotel Mariacki and willingness to share your impressions. We are pleased that the stay in our hotel was pleasant and that you appreciated our central location, professional and helpful staff and a rich breakfast buffet where you can also order pancakes and omelettes with various ingredients. In addition to the breakfast buffet, we also have breakfast served where you will find various dishes including a fit dish. We are a three-star hotel and where refrigerators in rooms are not required. For your comfort, we took care of many other amenities such as tea and coffee making facilities, a board and iron, a full set of cosmetics, etc. We kindly invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Room was clean and nice, hotel seemed to be newly renovated and still adding to its renovations. The room was smaller than I had expected but still very nice. Location is quite good, nice street with restaurants outside and church on the end. Shopping mall, train station in 5 minutes walking distance. Took about 30 minutes to drive to airport. Staff was really nice and helpful.
Dear 791eva, Thank you for choosing Best Western Hotel Mariacki and willingness to share your impressions. We are glad that you appreciated the central location and the cleanliness and freshness of the hotel. Our employees are real enthusiasts who take care of your stay each day. Thank you for appreciating their work. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
Great hotel with great VIP service. But be aware if you get a room in the frontside you will end up with nonstop music until early in the morning since the restaurants on the street have live music. Close to the bars and some restaurants.
Dear Pet73, Thank you for choosing Best Western Hotel Mariacki and for the willingness to share your impressions. We are very happy that the stay in our hotel was successful for you. Our employees take care of your stay each day in a pleasant atmosphere. The central location has its advantages and disadvantages. Already at the construction stage, we took care to silence the windows, but we know how subjective the noise is. Whenever we have the option, we always put the guest first on the other side of the hotel so that the chance for a good night's sleep is greater. We cordially invite you again. Best regards Łukasz Kala Revenue & Marketing Manager.
We've been already few times in the hotels of Best Western chain and we were always satisfied. Hotel has a great location. Between friday and sunday there is a lot of people on the Mariacka street seating in the bars long nigth hours.However, I think that the windows in the rooms were soundproof enough and we could slept without any problems. Hotel is clean and comfortable, and has a parking space at the back of the building.Staff is kind and helpful.Wide choice on the breakfast. Definitely, we'll be back.
Dear Aleksandra J, Thank you for choosing Best Western Hotel Mariacki and the maximum rating. We are very pleased that you are a loyal Guest of the Best Western. We are glad that you appreciated the central location of the hotel, its cleanliness, comfort and kind and helpful staff. Our employees are real enthusiasts who care about your comfort every day. For your comfort, we have taken care of the best soundproof windows at the construction stage. So that you can rest peacefully. We kindly invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager,
The toilet was dirty and there were some hairs in the bathroom. Apart from that the stay was pleasant and the hotel itself very pretty and modern. I love this area for food and shopping. Highly recommend.
Dear Klaudia M, Thank you for choosing Best Western Hotel Mariack, and time spent expressing your opinion. We are very pleased that you liked the design of our hotel and its modernity. At the same time, we are very sorry for the lack of cleanliness of the toilet, especially because we attach great importance to cleanliness and it is highly appreciated by guests. If we can ask for direct contact in this matter, we will try to verify the situation again. We are pleased that despite this, staying in our hotel was successful for you. Nevertheless, we apologize for the shortcomings and invite you to our hotel. Regards, ?ukasz Kala Revenue & Marketing Manager. [email protected]
From the time we walked in we were happy. The staff were helpful, nice and friendly, the rooms were clean and large with great ensuite. Everything was professional, clean and no complaints from my husband or I. Good restaurant and bar on premises. Would stay again and recommend to anyone.
Dear Clivena N, Thank you for choosing Best Western Hotel Mariacki and the maximum rating we have been awarded on tripadvisor.com. We are very pleased that you appreciated the cleanliness of the rooms, tasty cuisine, and above all, helpful and professional service. Our employees take care of your stay every day. We are glad that you joined the group of our satisfied Guests. We kindly invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager.
Definitely a 5+ for this hotel. Friendly staff on reception with good spoken English. First class breakfast and friendly staff. Breakfast was the best of the 6 hotels we have stayed in on our trip round Poland. The bedrooms are modern and immaculate and refreshed every day. The restaurant is excellent for dinner. Convenient for visiting Katowice city centre. Pre-booking a parking space is a wise move.
Dear Warboys, Thank you for choosing Best Western Hotel Mariacki and the maximum rating given us at booking.com. We are glad that you appreciated new rooms, friendly staff and a rich breakfast buffet, which you found the best of six other hotels in which you stayed in Poland. Our employees are real enthusiasts, so at every step we strive to make your stay a pleasant one. We kindly invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager.
Very friendly staff, nice rooms, good breakfast. Definitely nice place to stay. The only problem was to find way to the hotel due to one-way streets but the staff gave us hints via telephone. I will use this hotel in future.
Dear J23xx, Thank you for choosing Best Western Hotel Mariacki and the maximum rating we have received on tripadvisor.com. We like that you appreciated the nice rooms, the tasty breakfast buffet, and above all the friendly staff. Your kind words are a reward for us for the work we make every day to make your stay a pleasant one. The center of Katowice is mainly one-way streets, however, as you have rightly noticed, our receptionists will be happy to help you in any situation. We cordially invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager.
A perfectly located brand new boutique hotel decorated with good taste. Rooms are ultra clean and comfortable. Breakfast is outstanding. Staff is professional and helpful. Well done, this is definetely a hotel I would highly recommend.
Dear FrenchTraveler001, Thank you for choosing Best Western Hotel Mariacki and willingness to share your impressions. We are pleased to read such a favorable opinion supported by the maximum rating. We are glad that you appreciated the central location of our hotel, its decor and its cleanliness. We know how important breakfast is, that's why every day with great care we prepare a breakfast buffet with the best quality products obtained from local and proven suppliers so that you can start a new day with a healthy and tasty start. Thank you for the recommendation and welcome again. Best regards ?ukasz Kala Revenue & Marketing Manager.
This is a very good Hotel, very clean rooms and delicious food! You can notice the Hygiene is paramount importance in this hotel, also the rooms are very clean! They have a delicious extensive buffet/breakfast, the location is very good, right at cafes and within walking distance of various facilities. If we go back to Katowice we definitely book this hotel again.
Dear Maikelubachs, Thank you for choosing Best Western Hotel Mariacki and willingness to share your impressions. Your maximum rating and nice words are a very valuable reward for us for the work that we do every day and its effects are visible and very highly rated. We are glad that you appreciated the central location of our hotel and its cleanliness. We know how important a meal is day so every day with great care our chefs prepare for you a rich and healthy breakfast buffet. We cordially invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager.
What a surprise! My first impression was a bit of confusion. The GPS took us to a pedestrian zone and we took a 15 min. Detour around the city to get back. Check in was super simple and the rooms are your average European room.... only cleaner and more modern. We walked around town a bit and tried to find something that met our quirky family dietary needs (gluten free because of celiac, vegan by choice). We were pleasantly surprise how amazing the restaurant was. I would place it up there with a Michelin Star restaurant as far as presentation, freshness, and overall satisfaction. Service was above and beyond. If we were here longer I would eat here every day to try something new. This was an easy 5 stars. The beer was well crafted and tasty as well. I tried all 5 and they were all good.
Dear NoName G, Thank you for choosing the Best Western Hotel Mariacki and the maximum rating we have received on tripadvisor.com. We are glad that you appreciated the modernity and cleanliness of our hotel rooms. We are delighted to read such a favorable opinion on the Browar Mariacki restaurant and waiter service. Our chefs prepare dishes for each day with fresh products, obtained from local and proven suppliers, thanks to which you can enjoy delicious and beautifully presented dishes. Beer is our flagship product, which is why we are very happy that you also enjoyed our natural, unpasteurized beer. We cordially invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager.
Didn't stay at hotel, but ate in their restaurant 3 evenings out of 4. Very friendly staff, food was extremely good value and tasted great. Live saxophonist on Thursday eve, cool vibe restaurant was very busy which is always a good sign. Highly recommend.
Dear Simone P., Thank you for visiting Browar Mariacki and for sharing your impressions. Thank you for the maximum rating and nice words that is a reward for the work that we do every day to make your visit a nice one. We are also happy that you have tasted our kitchen and our service which encouraged you to return three times. The MariackieGranie cycle was planned to make the time spent in our restaurant more pleasant. Every Thursday a saxophonist plays, and every Sunday a pianist. We kindly invite you again. Best regards ?ukasz Kala Revenue & Marketing Manager.
Lovely setting in an old brewery just in the heart of Mariacka Street in Katowice... Renovated ex brewery and it's so lovely... Lots of crafted beers and also the renowed ones... Staff is lovely and helpful and you can see the kitchen in front of you. Menu is varied and food is excellent in both cooked and presentation... Price not to rock your pocket. Be back again some day ??
Dear Abigail A, Thank you for visiting the Browar Mariacki and the willingness to share Your impressions. We are very pleased to read such a favorable review. Thank You that You appreciated our design, the dishes served, our own natural beers and staff. Our employees are real enthusiasts who take care of Your stay each day. Thanks to them, we get such a good end result. We cordially inviteYou again. Best regards ?ukasz Kala Revenue Manager.
Very nice hotel, smart decor, very friendly helpful staff. Nicely located within walking distance of the railway station and main town square and shopping centres. Nice late check out of 12 noon, plus you can leave luggage in their luggage room to pick up later.
Dear Guest, Thank You very much for staying in our hotel and Your opinion. Our Guest opinions are very significant for us and help us to improve the highest standard as it's expected. We're very happy that our decor and helpful staff and location met Your expectations. We are looking forward to future stays with us. Best Regards Anna Chwalko/ General Manager
I tripped upon this wonderful hidden Gem of Hospitality in the Heart of Katowice. What a delightful experience staying at this Hotel/Restaurant . Very comfortable, pleasant stay. The staff was so accommodating and friendly. Great convenient location, City Centrum. The connecting Restaurant had an amazing , delightful ,appealing food /entree/dinner breakfast / lunch /dinner menu. So well prepared with amazing delights , and tastes of different variety cuisine .And the most wonderful treat was their micro brewery , cold served micro brewery , amazing brewed selection ..The American Pale Ale ,AWESOME !!!!
Dear Sir, Thank You very much for staying in our hotel and Your opinion, which are very significant for us and help us to improve the highest standard as it's expected. We're very happy that our staff, location and brewery with kitchen met Your expectations. We are looking forward to future stays with us. Best regards, Anna Chwalko/ General Manager
Exactly what was missing on this street. Enjoy an evening out on the party street Mariacka and go a stone's throw away to your room. I stayed at a room on 4th floor facing the back and didn't hear anything from the street. Very new and modern, has everything you can expect from a best western. Their restaurant has own brewery with great quality beers. Would gladly stay there again.
Dear Sir Thank you very much for Your opinion and sharing Your positive experience with Best Western Hotel Mariacki. We are very satisfied that our standard, kitchen and brewery met Your expectations. We are also are looking forward to future stays with us. Best Regards, Anna Chwalko General Manager.
Hotel very good for stay during business trip. Very close to train station. Hotel has its own brewery, so for beer lovers this is very attractive option. Rooms veryy clean. I stayed in room with view on railways, During summer time, it can be one inconvinience.
Dear Mr marcin, Thank You very much for staying in our hotel and Your opinion, which are very significant for us and help us to improve the highest standard as it's expected. We are looking forward to future stays with us. Best regards, Anna Chwalko/ General Manager
Small cosy and nice hotel in the heart of the city, very close to the shopping mall and train station as well as downtown amenities. It is combined with a nice brewery that serves home made beers prepaired in the place. Nice breakfasts, hotel is very new well equipped rooms and friendly and helpful staff.
Dear Sir, Thank You very much for staying in our hotel and Your positive opinion, it help us develop everyday and improve highest standard as it's expected. We hope to see You once again in Best Western Hotel Mariacki. Best regards, Anna Chwalko
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