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Food Stains on couch, bench, TV Stand/Desk. Extremely loose bathroom sink faucet. Constant flashing red light from telephone on nightstand. Constant chirping noise from a smoke detector from adjoining room with low battery. The typical let their cousins do the repaint work to save money. The typical paint over the mold. But overall a very roomy spacious "suite" and very close to the pool. Not a lot of noise, if you exclude the smoke detector chirping.
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are sorry that several cleanliness and maintenance issues affected your stay and did not provide the polished, comfortable experience you expected. We sincerely apologize for the couch, bench, and TV stand/desk. These surfaces should have been thoroughly cleaned and inspected before the room was made available to a guest. We also regret for the bathroom sink faucet and the flashing light from the telephone, as these maintenance issues can be distracting and take away from the overall comfort of the room. We are especially sorry about the constant chirping from the smoke detector in the adjoining room. We understand how frustrating it can be to deal with a repetitive noise, particularly when trying to relax or sleep. We also appreciate your comments regarding the appearance of the repainting and your concerns about the condition of the room. Proper maintenance and attention to detail are important in creating a clean and well-cared-for environment, and we regret that the condition of certain areas left a negative impression. Despite these concerns, we are glad to hear that you found the suite spacious and roomy, appreciated being close to the pool, and experienced relatively little outside noise. Thank you again for sharing both the positive aspects and the areas that need improvement. Your feedback is valuable and highlights the importance of greater attention to cleanliness, maintenance, and overall room presentation.
Sean, the hotel manager, was absolutely incredible! He was very kind, positive, understanding, patient and got the problem fixed with no frustration. Issue: My flights were delayed and cancelled twice the day I was supposed to check in. I called the hotel to try and adjust my stay of 2 nights to 1 night. When I finally got there the next day, there was miscommunication with personnel and they cancelled my reservation completely as a no show. Sean was there, heard the problem and worked through it. They were on the verge of being sold out but he managed to find me a room. He also made sure to help me get the issue resolved with the third party booking company. He wrote a letter stating the issue and how it was resolved so I could send it. I feel grateful for his patience and helpfulness. Thank you Sean!
Hi Skinnerb7, We are truly grateful for your kind words and are especially pleased to hear that Sean was able to turn a very stressful travel situation into a much more positive experience. Flight delays and cancellations can be incredibly frustrating and exhausting, particularly when they affect carefully planned hotel arrangements. We understand how difficult it must have been to navigate the changes to your reservation after your flights were delayed and canceled multiple times. We are especially grateful for your recognition of Sean's kindness, patience, understanding, and professionalism. It is wonderful to hear that he took the time to listen to what had happened, work through the reservation confusion, and find a room for you even when the hotel was nearly sold out. His willingness to go the extra mile by assisting with the third-party booking company and providing documentation to help explain the situation demonstrates the level of care and commitment we strive to provide our guests. We will be sure to share your thoughtful compliments with Sean. Knowing that his patience and dedication made such a meaningful difference during a challenging travel experience will undoubtedly mean a great deal to him and to the entire team. Thank you again for your understanding and for recognizing the efforts of our staff. We are delighted that Sean was able to assist you and help make the remainder of your stay a more positive experience. We truly appreciate your kind review and hope to have the pleasure of welcoming you back under much more relaxing circumstances in the future!
The room had a noticeable odor, almost like animals had been in there, and it didn't feel properly cleaned. On top of that, staff were arguing right outside our door on the first floor around 6:00 AM, which woke everyone up and made for a rough start to the day. We also noticed roaches in the swimming pool area, which was very concerning. Overall, I wouldn't recommend staying here based on this visit.
Dear Tourist42006113630, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay, and we sincerely apologize that your visit was not a comfortable one. What you described regarding the condition and odor of your room is concerning, as we expect every room to be thoroughly cleaned and properly prepared for guest arrival. We understand how upsetting it must have been to walk into a space that did not meet those standards, and we regret the impact this had on your stay. We are also very sorry for the early morning disturbance outside your room. Guests should always be able to enjoy a quiet and restful environment, especially during early hours, and we understand how disruptive and frustrating this would have been. Additionally, your comments about the pool area are taken very seriously. Maintaining a clean and safe environment throughout the property is a top priority, and we regret that your experience did not reflect that expectation. Your feedback has been shared with our housekeeping, maintenance, and operations teams so that these concerns can be addressed and thoroughly reviewed. We appreciate you bringing these matters to our attention, as they highlight important areas where improvements are needed. We truly regret that your stay left you with a negative impression, and we appreciate the opportunity to review your experience so we can work toward better standards moving forward.
Hotel was conveniently located well lit parking lot. Friendly staff clean hotel rooms were very clean.Breakfast was good. Comfortable bed.
Hi S119HZchristineo, Thank you so much for your kind review! We're delighted to hear that you enjoyed our convenient location and well-lit parking area. It's also wonderful to know that our friendly staff made a positive impression and that you found your room to be clean and comfortable. We're glad you had a chance to enjoy the breakfast as well. It's always our goal to provide a great start to the day for our guests. Your feedback means a lot to our team, and we're happy we could make your stay a pleasant one. We look forward to welcoming you back for another enjoyable and comfortable stay in the future!
We decided to spend the Christmas holidays with our sons who live in Kansas. We needed a hotel that was close to them which this hotel was perfect. Check in was smooth. Since we checked in at 2:30 AM-we paid the early check in fee $35. The clerk then upgraded us for free because our room wasn't ready. The room was comfortable. The bed was extremely comfortable. Water pressure was average. The pillows weren't the greatest. However we never have any luck with hotel pillows so I'm not holding it against them. There was ONE issue and that was the bathroom sink drain. It wouldn't open. I reported it to the front desk who said she would have maintenance fix it. They never did. Breakfast-free!- was simple and very good. All in all- we will be back!
Hi BrandH915, Thank you so much for sharing your experience and for choosing to stay with us during the Christmas holidays while visiting your sons in Kansas. We're delighted to hear that our location worked perfectly for your visit and that your overall stay was a positive one. We're glad your late-night check-in went smoothly and that our front desk associate was able to upgrade you at no additional charge when your original room wasn't quite ready. It's wonderful to know you found the room comfortable and especially enjoyed the bed. Great rest is so important when traveling. We appreciate your honest feedback regarding the water pressure and pillows, and we understand that pillow comfort can be very personal. More importantly, we sincerely apologize for the issue with the bathroom sink drain not being resolved during your stay. That is certainly not the level of follow-through we strive for, and we will be addressing this with our maintenance and front desk teams to ensure reported concerns are handled promptly. We're happy you enjoyed our complimentary breakfast and found it both simple and satisfying. Most of all, we're thrilled to hear that you plan to return. There's no better compliment than that. Thank you again for your thoughtful review. We truly appreciate your feedback and look forward to welcoming you back for another comfortable and enjoyable stay in the future.
The dining room attendant tried to kiss my son, right in front of me, my spouse and their own management. I was in complete shock. Who tries to kiss a strangers child?? In the room, the A/C was running poorly and we kept smelling a burning smell. We thought it was the microwave. Eventually the A/C outlet blew and there was a pop sound, followed by big cloud of smoke, and flicker of light. There was a sizable hole in the outlet afterwards. My spouse also believed that there were exposed wires on the electrical cord to the A/C. The staff offered to move us rooms. The first room they sent us to was dirty, someone may have still been staying in it, either way, it hadn't been turned over. Then we waited for another room. They couldn't give us a room bc “their wifi was down.” When they gave us a new room, the key wouldn't work. I was incredibly upset over this inconvenience because we extended our trip and arrived a day early to the hotel so we wouldn't have to rush the day of our event. We wanted to make sure our kids could get their naps, and arrive to our destination with no rush, however the hotel kept us tied up for 4 hours, the kids didn't get naps, we had to spend 2 hours in the car driving them around to get naps instead of being in the hotel room we paid for. And they were unable to accommodate our connecting rooms that we had requested over 30 days in advance. When my parents arrived to check in at 3, they couldn't get a room, they were only able to check into their own room after 9pm at night. The rooms were so dirty our feet were black. There was pink serratia marcescens in the shower, making it obvious these rooms aren't being cleaned. I have felt cleaner coming back from camping than I did in this hotel room. This was the worst hotel stay I have ever had. I was offered zero compensation.
Dear Siehara, Thank you for taking the time to share your experience. I want to begin by offering our sincerest apologies for the unacceptable and distressing series of events you and your family encountered during your stay. What you described falls far below the standards we hold ourselves to, and I can assure you that your concerns are being taken with the utmost seriousness. First and foremost, the behavior you described involving a staff member and your child is completely inappropriate and alarming. This type of conduct is absolutely not tolerated at our hotel or within our organization. We are immediately launching an internal investigation into this incident and will take swift disciplinary action based on our findings. Your safety and that of your family is our top priority, and we thank you for bringing this to our attention. Regarding the electrical issue with the A/C unit, this is a serious safety hazard, and we deeply regret the danger this posed to you and your family. Our maintenance and safety teams have been notified and are conducting a full inspection of all guest room electrical systems to prevent such issues in the future. We are relieved no one was harmed and sincerely apologize for the distress this caused. We also understand the frustration you experienced with being moved to multiple rooms including one that was dirty or potentially still occupied as well as the check-in delay due to technical difficulties, non-functional key cards, and the lack of connecting rooms, which you had properly requested in advance. These compounding issues clearly disrupted your plans and caused undue stress during what should have been a relaxing and enjoyable time. Additionally, your remarks about cleanliness are deeply concerning. The presence of Serratia marcescens and the level of filth you described are not acceptable under any circumstances. We are addressing this with our housekeeping and quality control supervisors to retrain our teams and implement stronger oversight immediately.
The staff was wonderful. Especially the lady running the breakfest. I can not say enough about how nice she was. Frpnt desk folks were so cheerful and quick to get us checked in. I have to say this was one of the Best (Best Western) stays in a long time.
Hi Jet66413213247, Thank you for your glowing review! We are thrilled to hear that you had such a positive experience during your stay. It's wonderful to know that our breakfast attendant made a lasting impression with her kindness and that our front desk team provided cheerful and efficient service during check-in. We strive to create a welcoming environment for our guests, and your feedback highlights the hard work of our staff. We truly appreciate your kind words and are delighted that you consider this one of your best stays. We look forward to welcoming you back for another great experience in the future!
Bed was comfortable and fluffy pillows. We slept well, Breakfast was cold due to breaker blowing and waiting on maintenance staff. Did not get bedding for couch bed even after requesting two times. you get what you paid for. Location to starlight and worlds of fun was great.
Dear 514deborah, Thank you for sharing your experience. I'm glad to hear that you and your family slept well and found the bed and pillows comfortable! However, I'm sorry to hear about the cold breakfast and the delay in getting the couch bed bedding, even after requesting it twice. This shouldn't have happened, and I'll make sure our team addresses this issue to prevent future occurrences. We're happy the location worked out well for your visit to Starlight and Worlds of Fun. Your feedback is important to us, and we'll continue to work on improving the guest experience. We hope to welcome you back for a more enjoyable stay in the future!
Worst experience ever. Front desk gave someone our room key at 1:30am. Got woken up to a stranger in our room and 2 crying children. It took 15 minutes to get my children to calm down. And then about 5 minutes after they calmed down the front desk clerk pounded on our door and freaked them out again. When I asked to talk to the manager before I checked out they told me she wouldn't be there and offed me a $50 refund on a $500 invoice. That doesn't even cover the cost of a single night that we were there. I've tried calling Kaitlyn the manager 3 times, and left my phone number to have her contact me but it never happened. I talked to someone in the breakfast area the next morning, and she said that someone walked in her room in the middle of the night as well. Would not recommend staying here, especially if you're a woman traveling alone or someone who couldn't protect themselves.
Dear zachIN8517XH, Thank you for taking the time to share your experience with us. We deeply regret and sincerely apologize for the distress and inconvenience you and your family experienced during your stay. The incident you described is unacceptable and does not reflect the standards of safety and service we strive to maintain. It is extremely concerning that a stranger was given access to your room and that you were further disturbed by our front desk clerk. We understand how traumatic this experience must have been, especially with young children involved. We also apologize for the lack of communication and support from our management team. Your attempts to contact Kaitlyn, our manager, should have been promptly addressed. We are currently investigating why this did not happen and will take the necessary steps to ensure it does not occur again. Regarding the compensation offered, we acknowledge that it was insufficient given the severity of the situation. We are committed to making this right and will reach out to you directly to discuss a more appropriate resolution. We appreciate you bringing this to our attention and assure you that we are taking immediate action to prevent such incidents in the future. Your safety and comfort are our top priorities, and we will work diligently to restore your faith in our property. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.
Ac wasn't working. Made our clothes damp and musty. There was poop on the floor of our room that we didn't notice till check out. They tried to change our rooms and ended up giving us a smaller room that couldn't fit my 4 month old's crib. They finally gave us a bigger room that I had already paid for once we said something again. The manager left while on the clock to go get a massage after our second room wasn't correct.
Dear peaches11445, Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you faced during your stay. We sincerely apologize for the condition of the room, the issues with the air conditioning, and the inconvenience with the room changes. This is certainly not the level of service we strive to provide, and we will address these concerns with our team to prevent future occurrences. We also regret that our manager's actions did not meet your expectations, and we will ensure this is reviewed. Your feedback is crucial in helping us improve, and we hope you will consider giving us another opportunity to offer a better experience in the future.
We had two rooms, both had wet smelly moldy carpet. Rooms smelled terrible. Woke up wheezing from the moldy smell and the air conditioning did not work well and it wasn't hot outside. I would hate to see what it would have been like had it been hot. Breakfast was so-so, gravy and juice tasted watered down. I would not recommend this hotel and not go there again.
Dear susanfW703XR, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience with us and want to extend our sincerest apologies for the issues you encountered. We take concerns about cleanliness and maintenance very seriously. We will address the condition of the carpets and air conditioning units in the rooms to ensure that these issues are addressed promptly. Your feedback about the breakfast quality is also noted, and we will review our offerings to improve the overall guest experience. Please know that your comfort and satisfaction are our top priorities. If you are open to it, we would appreciate the opportunity to discuss your experience further and work towards a resolution. We hope to have the chance to restore your confidence in our hotel in the future.
Very kind , and helpful staff. Beds are comfy. Location is close to the World's of Fun and Oceans of Fun parks. They have a good breakfast selection, and the pool has nice warm water. The vending machines are coin machines and it's $1 for a can and a bottle of water. Overall I really likes my stay here and I would stay again in the future if I was in the area!
Hi voigtmarkw, Thank you for your kind review. We're happy to hear that you enjoyed your stay with us and found our staff to be helpful and friendly. It's great to know that you appreciated the comfort of our beds, the convenience of our location, and the warm water in the pool. We're also glad you liked our breakfast selection and overall amenities. Your feedback about the vending machines is noted, and we'll take it into consideration for future improvements. We look forward to welcoming you back on your next visit to the area!
I'm old-school when it comes to hotels. So . . . I couldn't find any "cons" with this place. The room was spacious, clean and fresh. The bed very comfortable. The pillows were typically soft and flat (we always bring our own). Bath area clean, well stocked. Everything in the room worked well. Breakfast selection was great, from diet to carbs. We will be staying again on our next trip.
Hi Sightsee792357, Thank you for your wonderful review. We're happy to hear that you had such a positive experience and found everything to your satisfaction. It's great to know that the room was spacious and clean, and that you enjoyed the comfortable bed and variety at breakfast. We appreciate your loyalty and look forward to welcoming you back on your next trip!
Comfortable beds. Clean hotel. Good breakfast if you know what to expect. Room 218 has a very worn down bathtub and a sinkhole at the end of the bed in the center. Ice machine on floor 2 was not working. Employees were friendly. The price point is lower so I didn't have high expectations. Id return if I couldn't get a room next door. One positive is there were zero bugs after a deep inspection.
Dear KT, Thank you for taking the time to share your feedback. We're glad to hear that you found our beds comfortable, the hotel clean, and our breakfast satisfactory. We're also pleased that our staff's friendliness made a positive impression on you. We apologize for the issues you encountered with the bathtub and the sinkhole at the end of the bed. We appreciate you bringing these matters to our attention and will have our maintenance team address them promptly. We also regret the inconvenience caused by the ice machine not working on the second floor and will ensure it is fixed as soon as possible. Thank you for noting that your thorough inspection found no bugs, which is a priority for us. We understand the importance of maintaining a clean and comfortable environment for our guests. We appreciate your understanding regarding the price point and your willingness to return if needed. We hope to have the opportunity to provide you with an even better experience on your next visit.
I'm very critical of hotels and I was hesitant about this one. I was very relieved to find it so great. It was very clean , quiet and comfortable.
Hi citizen074, Thank you for your positive feedback! We are thrilled to hear that we exceeded your expectations during your recent stay with us. Ensuring a clean, quiet, and comfortable environment is always our goal, and we are delighted that you found everything to your satisfaction. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. Should your travels bring you back to our area, we would love to welcome you again for another great stay.
Nice stay, will return. Clean rooms and areas, great staff ( from India region) all rooms are cleaned and bed made each day, small pool 3ft deep but a relaxing water area. This one is on our list to go back to. Very good experience here. Did I mention we'll be back next time ?
Hi 690lionelb, Thank you for your wonderful review! We're glad to hear that you had a very good experience during your stay with us. It's great to know that you found our rooms and common areas clean and our staff friendly and attentive. We're pleased that you enjoyed our relaxing pool area and appreciated the daily room cleaning service. Your kind words about our team mean a lot to us. We're thrilled to be on your list of places to return to, and we look forward to welcoming you back next time!
Great stay. Breakfast delicious and used gym / pool frequently. Knocked a star off as woken by fire alarm at 5am. Hot drinks available 24hrs. Room spacious and clean. V near ( walking distance)to restaurants - Wendy's, taco bell , waffle house.
Hi knickets, Thank you for sharing your feedback with us. We're thrilled to hear that overall you had a great stay and enjoyed our delicious breakfast, gym, and pool facilities. However, we apologize for the inconvenience caused by the fire alarm at 5 am. Your safety is our top priority, and we appreciate your understanding during this unexpected situation. It's fantastic to know that you found our rooms spacious and clean and that you appreciated our 24-hour availability of hot drinks. We're also pleased that our location near various restaurants was convenient for you. We hope to welcome you back for another enjoyable stay in the future.
This hotel and their staff went above and beyond their duty to make our stay very comfortable. The breakfast was made for all diet types which was wonderful. The pool was very nice and the water was heated. Restaurants near by.
Hi wurzersuzanne, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a comfortable and enjoyable stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and we're delighted that our staff went above and beyond to make your stay memorable. It's wonderful to hear that you found our breakfast options accommodating for all diet types and that you enjoyed the amenities, including our heated pool. We're glad that our convenient location near restaurants added to the convenience of your stay. We truly appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back on your future visits to the area.
No complaints at all about this hotel. Everyone and everything was great. Parking lot was well lit, The room was very comfortable, had everything we needed. The price was reasonable and there was plenty of availability , might not be during a tourist season because there is alot to see.
Hi Linda N, Thank you for taking the time to share your positive feedback with us! It's fantastic to hear that you found everything to be excellent, from the well-lit parking lot to the comfort of your room. Providing a comfortable and convenient environment for our guests is a top priority, and we're delighted that we were able to meet your expectations in every aspect. We're also glad to hear that you found our pricing to be reasonable and that there was plenty of availability during your visit. While we understand that availability may vary during peak tourist seasons, we're pleased that you were able to find accommodations with us during your stay. We appreciate your kind words and are grateful for your recommendation. We look forward to welcoming you back the next time you're in the area! Safe travels!
The hotel front desk staff was very friendly and checked me in quickly. And also answered my questions about food nearby. And where the best BBQ places are. The cleaning staff was quiet and friendly and supplied me with extra towels for swimming
Dear mikemclain01, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. We are also exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.
The breakfast array was impressive, the staff were very professional but friendly, the rooms and pool's cleanliness were in the 90% range. All in all, I would definitely recommend this hotel to anyone!
Hi legacy42023, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, great amenities, cleanliness, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. Thank you for your recommendation and we're all looking forward to your next visit!
This is a very nice place to stay. The room assigned us had an air-conditioner stop working. Within minutes a staff member was there to give us a key to a room across the hall. The rooms were well appointed and quite comfortable.
Hi loring556, Thank you for taking the time to share your review and experience. We are glad you liked your comfortable accommodations, and we appreciate you mentioning our staff. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon.
A great option to stay for business or pleasure. Very clean, friendly staff, Excellent hot and cold breakfast. Staff and management were very friendly and they have a heated pool inside as well as a fitness center.
Hi michaelM1682IC, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
The pool was not in the best shape when we went this last time, and when we went to check in our room was not ready but they did get un into a different room within just a couple of minutes. Friendly staff and management. Breakfast area in a little small so if the hotel is full there is not a lot of room to sit and eat unless you back to your room.
Hi NamelessReaper, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and polite, however, I do regret that you experienced several shortcomings during your stay. Please accept our sincerest apologies about the state of your room upon your arrival and the pool. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
Very nice updated hotel. The hotel is very clean and updated. The service and breakfast were also good. It is located right across from WOF, and the only thing, is that there should most certainly be a walkway from these hotels and Corrington Street so you can walk.
HiA2045GGbrettb, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
The sheets had some sort of black color to them, assuming it was mold but wasn't sure. They seemed a bit understaffed, which might have contributed to there being no hot water in the hot tea and coffee area. The breakfast was okay but again with the staffing it seemed like they ran out of things pretty fast and we noticed if you went to breakfast closer to when it started (which was like 630 am if I remember correctly) there were a lot more options then like an hour before it was over. They replenished some items but others they did not. They had 3 options for drinks on their machine but only one of those worked (the apple juice) and one morning that one ran out too. Someone informed the person replenishing items but she didn't add anymore to it. Also, the seating area for the breakfast only has like 3 tables and they were almost always full but you are allowed to bring the food back to your room so that was a plus. The Belgium waffles were good but they had no toppings really to go with it. The pool was rather small and had what appeared to be mold around it. It also looks like they closed off their water fountain, I'm assuming due to Covid, at the pool. Which is fine I understand that but it had a garbage bag over it that and the fountain itself was leaking and rusty with mold under the bag. (You could see the mold and rust cupped in the sides of the bags. The fitness room was a pretty nice set up with some fancier machines where you could tune your own tv program on it so that was cool. We were on the second floor, which has an ice machine on it but no snack machine like it says it does. We saw this on our way to our room so. I figured I'd grab some ice chips for back in the room. I get to the one on our floor and of course another thing broken. So I had to go to the first floor to get ice. Back in the room the shower also was a bit rusty. We turned on the air and it was extremely loud and took quite some time to work. We found ourselves having to adjust it at least once over night each night because it either was too hot or too cold or sometimes just too loud. The TVs were nice but had some features disabled where you couldn't stream to it but that wasn't too big of a deal. Overall I would likely never return to this specific hotel and might even avoid the chain as a whole as well. Definitely not a pleasant stay.
Dear Voyager08300668832, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, sheets, breakfast, pool, amenities and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
I had the worst experience ever the towels were dirty they had stains on them the telephone didn't work in the room the bathtub had mold in it and we were kicked out of our room for complaining the customer service was horrible they are racist and prejudice I will never stay here again
Dear ayeev2023, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the towels, tub, cleanliness, mold issues and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.
Impossible to sleep! The fire alarm battery needed to be replaced and it flashed Red & Blue every 5 seconds for the entire trip! It felt like a police car was in the room. I spoke with the front desk four times and someone came to the room and agreed, "The flashing would be irritating at night."
Dear 755odessap, Thank you for sharing your review. We apologize for the inconvenience faced by you especially with the fire alarm. I assure you that we will take appropriate measures taken to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
It's quiet, it provides quite literally everything you could ask for... indoor pool, internet, cleanliness of room as well as the building overall, friendly and attentive staff, a fridge and microwave in the room and even a snack bar in the lobby - a plentiful warm and quality breakfast...I was very pleasantly surprised.
Hi KCrystal3580, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Zero water pressure. I was afraid to use soap because I didn't know how I would wash it off. Nightmare. On the plus side they had a charger for my electric vehicle and I appreciated that. And the place was otherwise what you'd expect. But the lack of water was just not acceptable.
Dear BigDTravel, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the water pressure, and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.
I stayed here overnight for a wedding that I attended. The hotel itself was nice and clean. The room was large and had a nice sized bathroom. The bed was comfortable. The shower water would only turn to lukewarm which was aggravating because I like hot showers. The breakfast was okay…eggs were dry and hard. The sausage links were really good but it took a long time for them to replenish the food.
Hi Donna C, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, and clean rooms. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
We do this every Summer for fun before school starts and birthday. This is the first time we've stayed at this location and they didn't disappoint us any! We definitely will be staying in this location now and every year
Hi immanuel12329, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!
No shower curtain, extreme musty smell, had to kill crickets, stained sheet/towel/shower curtain (once we finally got it after asking twice and had to wait 6 hours, towels like sand paper, no plates or meat for breakfast, milk was old and warm, waffles do not cook all the way through. Staff did not seem to care of the issues when reported either.
Dear 576kennethf, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, sheets, towels, unpleasant smell, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and well maintained. Our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Dirty! We stayed for 4 nights and put the "please make up room" sign out every night. Not one time was the room cleaned by the time we got back to the hotel. After going to WoF all day it would have been nice to come back to a clean room! Could not use the pool due to how cloudy the water looked.
Dear kolsuf, Thank you for taking the time to share your experience. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
Great first. The staff addressed my concerns quickly. So 100% for them. Bad. The room door did not work! I arrived went in the room and closed the door and turned the deadbolt. The door stop was missing. Ok, that didn't bother me much. I settled in and got ready for my evening engagement. When I left the room, the latch mechanism did not secure the door; the door could be opened simply by pushing on it. Pulling on the door did not change this. I called and maintenance was sent up immediately. I really had to get going so he was on his own to fix it. He did, sort of. When I returned the door was shut and I needed the key card to open it. Unfortunately, now the deadbolt wouldn't engage. Really?! The desk staff immediately got me into a different room. This sort of thing really shouldn't ever happen. So check your room doors.
Hi JDLangford1901, Thank you for sharing this experience with us. I am happy to see the high rating and to read the pros of your experience, yet I regret to hear of your dissatisfaction with the condition of your room, especially the door. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.
Great time really fun will come back again one day great experience. Love it very much Bed was really coffins y and I love the bathroom and the stay love it all I am I got to come this place thank you
Hi blakemichael28, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
We wound up at Worlds of Fun due to another Best Western having no hot water, and a second having no non-smoking rooms after we arrived. We are glad we found it. Extra clean rooms, caring staff, and great breakfast. Alex, the manager, helped us with a refund at the other hotel that couldn't serve us at the last minute, but was reluctant to refund our money since it was past 4pm.
Hi Ken H, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We will share your great review to our staff especially with Alex. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
We had a driver stay there 2 nights and the bill was hard to figure out when he turned it into us . Then 4 days later they charged our credit card for $127 more! Why!? We called and they said oh, we didn't charge enough the first time! What!? How stupid!! Or they are just running a scam. Be careful with giving them your info.
Dear 488bonitas, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered especially with your reservations. At all times we will provide an efficient, friendly, and helpful service to all our customers. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
This hotel has rented the entire top floor to "railroad crews" and the noise on the next floor down is incredibly bad. This in addition to exterior highway traffic noise. Staff is not trained in customer service. Maybe some issues due to low staff but still....
Dear lovetotravel649, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
All I can say is if your ever in KC or coming to enjoy worlds of fun the Best Western is the place to stay, for the money and the staff that is awesome you won't find any better in my opinion, been to many others since I travel for a living and am totally satisfied with my stay.
Hi jmclean2022, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
It was an ok hotel. The room was clean. The lady who checked us in has a great attitude. The lady who checked us out should not be customer facing. She claimed she couldn't give me a receipt with the list of the charges. It was their policy. I have never had that happened. I am sorry, but I will think twice about staying at a BW hotel in the future because of this.
Dear swm82318, Thank you for staying at our hotel and for taking the time to write a review. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
I have not stayed in a Best Western for years. It might be a while until we do it again. Check in was very unfriendly, room was clean but no toilet paper, bad time to find out when you're sitting down, breakfast was terrible. Location ok. I will not stay here again
Dear JZM123456, We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. We take the value on your report regarding the condition of the hotel, cleanliness, and the breakfast. We will act on these complaints and will fix all problems as soon as possible. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
My husband and I stayed at the hotel because it was extremely close to our destination. I took a nap before we left to go to our destination and slept very well. We had a king size bed and although it was firmer Then I might usually enjoy I slept great. My only complaint was that at breakfast time there was not enough food to accommodate everyone or everyone decided to eat at the same time we did. However there is a Wendy's to the south of the hotel and a quick trip across the street. Also you are a minute away from I 435. About five minutes away from worlds of fun. And maybe five minutes away from Ameristar casino. So really all and all this was not a terrible hotel. We have stayed at a lot worse establishments.
Hi njn0779, We appreciate your candid feedback. We are glad to know you found the location of our hotel convenient and enjoyed our hotel's amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services, especially with our breakfast service. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
I Arranged and paid online a few minutes before I arrived late afternoon. Minimal polite, efficent helpful interaction. Budget priced, moderate quality room. The outside side door was diffucult to operate and needs a tune up or lubrication. My room door also was stuck and not self latching as it drug across the floor and stayed wide open and very heavy to operate. There were two fast restaurant nationals walkable. And almost on property of WOF blocks nearby. Easy access to interstate etc. Some road noise from ot too. But kinda tucked away half industrial area ? Comparable to other area BW. Clean and comfortable. Make sure you have the right BW propetry another one is also nearby where I stopped first for not paying attention. Not near what I usually patronise and visit but a great option and would consider again. But maybe not in a peak season with the rates up.
Hi Tim H, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. Our management is always happy to serve you and we can't wait to see you again!
Great location. I do wish there were more restaurants in the area. We wanted to try barbecue or Chinese food but didn't have very many options for eating out. We did order door Dash and it arrived quickly. Room was clean and decor was pretty nice. My only complaint is the staff could've been more helpful or accommodating upon arrival. I felt like I was using better customer service than the person working the desk because I greeted her and smiled. Usually the person at the front desk asks if customer needs anything or help finding room. Not this time
Hi jerricannvollmer, Thank you for taking the time out of your schedule to write a survey and then also to rank us so high we greatly appreciate it!. We are glad to know you found us a clean,l convenient, and pleasant place to stay. We will also be working on your observations and have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
we stayed one night here. We stayed because of a great experience the night before at a Best Western in Hugoton, Kansas. Our experience here was just the opposite of our wonderful experience in Hugoton. My friend mentioned that this place was the reason that people had called this chain "Worst Western." The place was just plain dirty. The elevator floor was dirty and had debris such as empty used plastic cups, bolts, and napkins on the floor. We mentioned this at the check-in desk and to her credit, the person there had cleared away the debris while we were out but the floor of the elevator still looked dirty. The breakfast was definitely subpar. The coffee was tepid and there was some dry cereal on offer. Though we weren't interested in swimming, we were told that the pool was not open and it seemed it had not been open for a while. The carpet in the halls seemed slick and slightly smelly The room was OK but the common areas were so off putting that it really didn't matter. We had a very bad impression before we even opened the door to our room.
Dear lk514, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel and the cleanliness at that time. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. Once again, I thank you for your feedback and apologize for not providing you with a better stay.
The pool was broken due to “maintenance” even though it looked like a stagnant swamp for 3 days with nobody ever performing an maintenance on it. “Hot” complimentary breakfast consisted of 2 unused hot plates, empty pastry bin, and only waffles as a hot option. Pretty disappointing.
Dear Cober319, Thank you for providing us with feedback from your recent stay. It's great to hear that you found us clean, however, I do regret that you experienced several shortcomings during your stay especially the pool and the breakfast service. This is due to the current situation we e hope to be back to normal someday soon, and we thank you for your understanding. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team.
I read all of the reviews on Trip Advisor before deciding that this was the hotel to go with. Check in was less than good. I checked in right at 3. They were finishing up cleaning the rooms which is understandable, but then they gave 2 of us the same room - went back down and it took multiple clerks to figure out which room to put us it. We were there on the hottest days of the year (115 & 105 heat indexes) which meant that we needed to shower after each event (Royals games, WOF & Oceans of Fun). The room was so humid that our towels were not able to even dry in our room. We were not told that we needed to request room service so come time to shower the second time, we had no fresh towels. The floor had not be thoroughly vacuumed before we entered and there were a lot of little bits left over from the last occupant. The breakfast was fine - though we only ate it for 1 morning. The beds are good medium firm and we did sleep well when were able to get the room cool enough to overcome the humidity. This is a good hotel if you are looking for a quick overnight stay. Anything more than 1 or 2 nights and it loses it's restful quality.
Dear Jenny W, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve especially with the cleanliness and the breakfast service. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
This could be a nice place with a good management. For price not worth it at all. Go one more hotel up the street and you will rest a lot better. I have stayed there as well. I was very disappointed. A lot of unnecessary traffic in and out as well. Cars and on foot. Makes u wonder.
Dear brpenlandfarms, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
This hotel was great. Room was very nice. Seemed like they had done some renovating. Everything was clean. The staff was wonderful. They were friendly and helpful. They made our stay easy and delightful.
Hi NorthStar195881, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our newly renovated hotel, clean rooms. and wonderful staff. We are glad you enjoy staying with us and we hope to see you again.
After 12 hours on road we were given an unsafe room. Broken smoke detectors and cut Phone line. Lights that did not work. Did not notice the night before when desk was told they were rude as they knew of problems but put us in the unsafe room anyway
Dear Valued Guest, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with the condition of our hotel and guest services and I want you to know that we take your comments very seriously. Rest assured that the safety of our guests is our top priority and thank you for raising your concerns. On behalf of our entire staff, we thank you for your business and we hope to see you again.
This hotel is close to 435, Worlds of Fun, Oceans of Fun, and lots of restaurants and the casino. It was a very convenient place to stay. The staff and manager were very nice and accommodating and the hotel was very clean. The pool was an unexpected surprise!
Hi R271HLedwardc, Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. Thank you for the kind words and compliments to our staff in providing a convenient and clean stay. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are very happy to learn that your stay was so peaceful, and we hope to see you again.
My family and I have been rewards members for a long time and each Best Western we go to is a little different. Some miss the mark. Your Best Western Hotel was beautifully decorated, clean, and for the most part had a friendly staff. I had time to speak to the manager Kaitlin and she was a delight. She had us laughing and listened to a small complaint we had and made us feel heard and validated. We appreciated the stay!
Dear Valued Guest, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean. You have described the hotel in such a positive light that we take great pride in. I'm very glad you enjoyed your stay with us. It will be our pleasure to have you with us again very soon. Again, thank you and we look forward to serving you again on your next visit.
The Bestwesten Worlds of Fun is a nice and convenient place to stay. It was not far to the places we wanted to go. The staff was very friendly and prompt. The grab and go breakfast was better than most.
Hi SHAWNATINDLE, We are so pleased to hear that you enjoyed your stay! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. I'm so pleased that you found us a convenient and pleasant place to stay and that our location was to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Rooms and Clean, Staff is Nice, and it is close to the highway and places to eat. Great place to stay. Really Nice Fireplace and breakfast area. Would definitely come back to stay! They have an an indoor pool too that is big and heated.
Hi dgrandel4231, Thank you so much for your recent feedback on your stay with us at the Best Western Worlds of Fun Inn & Suites. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
The hotel staff makes you feel like you're part of the family from the moment you check in to the moment you check out. They addressed us by name, always smiled, laughed, and had a service mentality. The Hotel Manager was a Servant leader and the front desk staffs were bright and knowledgeable. Thank you for making my stay so memorable.
Hi bestwesternworld2021, We are so pleased to hear that you enjoyed it and that we were able to make your stay memorable. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful and appreciated. We hope to impress you again during your next visit and we thank you for sharing your experience
We was excited to stay at this Best Western haven't stayed at one before will not be coming back. First issue was the first room 103 the shower head was black taped to the curtain rod. They moved us to 104 the door to the bathroom wouldn't close .. you had to lift up the door to close it .. I told the lady at the front desk she said she would write it down. We left to visit family and came back around 7 watched some t.v got showers and ready for bed by that time it was after 10 the people above us was loud as you know what... doors slamming every 5 minutes in the hallway.. walls are thin let's just say we couldn't go to sleep until after 1. We get up the next morning to what the lady at the front desk told us we was getting a hot breakfast to packaged pastries and packaged grits... don't get me wrong I love grits but we was so disappointed as were my children. Think god for Wendy's and Burger King. Wouldn't recommend this place spend the extra money and stay else where.
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations especially with the condition of the hotel. Actions shall be taken to improve everything on priority and you can have a good stay next time. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Recently stayed in this super shady so called hotel for 25 days or so. They. Completley dropped the ball on our bill. Charged all sorts of extra money on diff cards. We did use 3 separate credit cards to pay as well as cash but this was due to the covid crisis that our money was in diff accounts. These are hard times for everyone but we paid every single day whether it was cash or on a card. This low life place found d a way to overcharge our cards by 400 dollars which overdrafts our account and pretty much wrecked our finances for a few days. And they didn't care one bit. The general manager rachel is a bold face liar and will have her employees relay messages to you that are not only false but make no sense. After dealing with her for 4 days I finally called corporate and they were equally inept. Do not stay here. They will steal from you guaranteed. I talked to several other people staying there who had similar problems. You think a place basically empty because of the covid crisis would go out of their way for a quiet couple spending over 1400 dollars over a 27 day stay there. I will never stop foot in this place again. And I caution anyone thinking about it. Pathetic place.
Hotel has been remodeled and very nice rooms. Staff was very friendly and accommodating with all requests I had. Close to lots of popular places and plenty of restaurants nearby too. Like they will status match if you have an elite status with another hotel chain too
Was in town for a State Bowling Tournament. Upon check in (with a reservation) was given 4 different rooms. First room someone was already booked in, 2nd room was only one bed when reservation was for a double, 3rd room was completely destroyed and finally was told they had no more double rooms so was given a suite which only had one bed and a pull out couch. Ate breakfast at the hotel on day of checkout the eggs were green, no biscuits but plenty of cold gravy, no orange juice, sausage was cold and coffee was warm. Staff was friendly but was not very knowledgeable of their job. Our group had 13 rooms reserved and most of us had problems with double booked rooms, dirty rooms and poor food.
I just needed a place to stay overnight and this was really comfortable! Just remodeled and nice breakfast area. The shower wasn't hot for me but was hot for my dad. Not really sure what happened there but all good.
Checked in After 3pm and Was in my Room in less than 5 minutes! Fast And Friendly check in service! King size Suite is very roomy and Bed is Super Comfortable. Exercise Room is Great, didn't get a chance to try indoor pool as it is Being remodeled. Left Hotel before breakfast.
Best stay. The hotel staff made the stay. They were super friendly and helpful. The room was newly renovated and clean with a comfortable bed. . We will come back next time we are in the area. The breakfast was acceptable
Thank you Bettina for the great review! We're so excited to hear you enjoyed your stay in our newly renovated hotel. We're rolling out some new fun options for breakfast and can't wait to have you come back and try them out!
Under new ownership, very dated needs to be revamped on the inside, outside and grounds are clean close to fast food. Noisy from the hway outside though. I noticed several broken fixtures. Breakfast was very good and friendly staff. I think if they redo the inside it will attract more business.
Good comfortable overnight stay. Comfy bed/pillows and relatively clean. Must have recently become Wingate as name sign was temporary. Staff monitored the breakfast area and kept it clean. Halls a little shabby as was tile work in bathroom.
Rooms were fine for the price- one smelled of fresh paint, the other was a overwhelming cleaner smell, but after going nose blind, it was fine. Our rooms were clean. The most frustrating and worst breakfast experience ever in a hotel stay. Very congested quarters that was not sufficient for the number of guests. One person stocking that was the most rude person I have encountered in this setting. She didn't stock items until asked for and because of the long lines waiting for the waffle maker (20 minutes!) didn't get any eggs with my waffle because she pulled everything at 9AM on the dot. Didn't even ask if anyone wanted any before just taking them off the line (assuming to trash). There were barely any breads available at 8:30. Felt like we were a burden getting in her way rather than paying guests. Even yelled at some little boys with their grandpa in pool clothes because they needed a shirt and shoes to be there? Seriously?! This isn't a hospitable place! We come to this area often but don't plan to come back to this hotel!
Mold in bathroom very disgusting. Front desk not helpful and rude. Do not stay here! It's filthy. Fan in bathroom is so loud and you have to have it on if you have the bathroom light on. Air conditioning in room is very loud.
This hotel could use a renovation. The stairs leading to the second floor creaked so loud and shifted that it felt like they were going to collapse. The room was OK, but nothing fancy and fairly outdated.
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