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This is a very nice place to stay. The room assigned us had an air-conditioner stop working. Within minutes a staff member was there to give us a key to a room across the hall. The rooms were well appointed and quite comfortable.
A great option to stay for business or pleasure. Very clean, friendly staff, Excellent hot and cold breakfast. Staff and management were very friendly and they have a heated pool inside as well as a fitness center.
The pool was not in the best shape when we went this last time, and when we went to check in our room was not ready but they did get un into a different room within just a couple of minutes. Friendly staff and management. Breakfast area in a little small so if the hotel is full there is not a lot of room to sit and eat unless you back to your room.
Very nice updated hotel. The hotel is very clean and updated. The service and breakfast were also good. It is located right across from WOF, and the only thing, is that there should most certainly be a walkway from these hotels and Corrington Street so you can walk.
The sheets had some sort of black color to them, assuming it was mold but wasn't sure. They seemed a bit understaffed, which might have contributed to there being no hot water in the hot tea and coffee area. The breakfast was okay but again with the staffing it seemed like they ran out of things pretty fast and we noticed if you went to breakfast closer to when it started (which was like 630 am if I remember correctly) there were a lot more options then like an hour before it was over. They replenished some items but others they did not. They had 3 options for drinks on their machine but only one of those worked (the apple juice) and one morning that one ran out too. Someone informed the person replenishing items but she didn't add anymore to it. Also, the seating area for the breakfast only has like 3 tables and they were almost always full but you are allowed to bring the food back to your room so that was a plus. The Belgium waffles were good but they had no toppings really to go with it. The pool was rather small and had what appeared to be mold around it. It also looks like they closed off their water fountain, I'm assuming due to Covid, at the pool. Which is fine I understand that but it had a garbage bag over it that and the fountain itself was leaking and rusty with mold under the bag. (You could see the mold and rust cupped in the sides of the bags. The fitness room was a pretty nice set up with some fancier machines where you could tune your own tv program on it so that was cool. We were on the second floor, which has an ice machine on it but no snack machine like it says it does. We saw this on our way to our room so. I figured I'd grab some ice chips for back in the room. I get to the one on our floor and of course another thing broken. So I had to go to the first floor to get ice. Back in the room the shower also was a bit rusty. We turned on the air and it was extremely loud and took quite some time to work. We found ourselves having to adjust it at least once over night each night because it either was too hot or too cold or sometimes just too loud. The TVs were nice but had some features disabled where you couldn't stream to it but that wasn't too big of a deal. Overall I would likely never return to this specific hotel and might even avoid the chain as a whole as well. Definitely not a pleasant stay.
I had the worst experience ever the towels were dirty they had stains on them the telephone didn't work in the room the bathtub had mold in it and we were kicked out of our room for complaining the customer service was horrible they are racist and prejudice I will never stay here again
Impossible to sleep! The fire alarm battery needed to be replaced and it flashed Red & Blue every 5 seconds for the entire trip! It felt like a police car was in the room. I spoke with the front desk four times and someone came to the room and agreed, "The flashing would be irritating at night."
It's quiet, it provides quite literally everything you could ask for... indoor pool, internet, cleanliness of room as well as the building overall, friendly and attentive staff, a fridge and microwave in the room and even a snack bar in the lobby - a plentiful warm and quality breakfast...I was very pleasantly surprised.
Zero water pressure. I was afraid to use soap because I didn't know how I would wash it off. Nightmare. On the plus side they had a charger for my electric vehicle and I appreciated that. And the place was otherwise what you'd expect. But the lack of water was just not acceptable.
I stayed here overnight for a wedding that I attended. The hotel itself was nice and clean. The room was large and had a nice sized bathroom. The bed was comfortable. The shower water would only turn to lukewarm which was aggravating because I like hot showers. The breakfast was okay…eggs were dry and hard. The sausage links were really good but it took a long time for them to replenish the food.
We do this every Summer for fun before school starts and birthday. This is the first time we've stayed at this location and they didn't disappoint us any! We definitely will be staying in this location now and every year
No shower curtain, extreme musty smell, had to kill crickets, stained sheet/towel/shower curtain (once we finally got it after asking twice and had to wait 6 hours, towels like sand paper, no plates or meat for breakfast, milk was old and warm, waffles do not cook all the way through. Staff did not seem to care of the issues when reported either.
Dirty! We stayed for 4 nights and put the "please make up room" sign out every night. Not one time was the room cleaned by the time we got back to the hotel. After going to WoF all day it would have been nice to come back to a clean room! Could not use the pool due to how cloudy the water looked.
Great first. The staff addressed my concerns quickly. So 100% for them. Bad. The room door did not work! I arrived went in the room and closed the door and turned the deadbolt. The door stop was missing. Ok, that didn't bother me much. I settled in and got ready for my evening engagement. When I left the room, the latch mechanism did not secure the door; the door could be opened simply by pushing on it. Pulling on the door did not change this. I called and maintenance was sent up immediately. I really had to get going so he was on his own to fix it. He did, sort of. When I returned the door was shut and I needed the key card to open it. Unfortunately, now the deadbolt wouldn't engage. Really?! The desk staff immediately got me into a different room. This sort of thing really shouldn't ever happen. So check your room doors.
Great time really fun will come back again one day great experience. Love it very much Bed was really coffins y and I love the bathroom and the stay love it all I am I got to come this place thank you
We wound up at Worlds of Fun due to another Best Western having no hot water, and a second having no non-smoking rooms after we arrived. We are glad we found it. Extra clean rooms, caring staff, and great breakfast. Alex, the manager, helped us with a refund at the other hotel that couldn't serve us at the last minute, but was reluctant to refund our money since it was past 4pm.
We had a driver stay there 2 nights and the bill was hard to figure out when he turned it into us . Then 4 days later they charged our credit card for $127 more! Why!? We called and they said oh, we didn't charge enough the first time! What!? How stupid!! Or they are just running a scam. Be careful with giving them your info.
This hotel has rented the entire top floor to "railroad crews" and the noise on the next floor down is incredibly bad. This in addition to exterior highway traffic noise. Staff is not trained in customer service. Maybe some issues due to low staff but still....
All I can say is if your ever in KC or coming to enjoy worlds of fun the Best Western is the place to stay, for the money and the staff that is awesome you won't find any better in my opinion, been to many others since I travel for a living and am totally satisfied with my stay.
It was an ok hotel. The room was clean. The lady who checked us in has a great attitude. The lady who checked us out should not be customer facing. She claimed she couldn't give me a receipt with the list of the charges. It was their policy. I have never had that happened. I am sorry, but I will think twice about staying at a BW hotel in the future because of this.
I have not stayed in a Best Western for years. It might be a while until we do it again. Check in was very unfriendly, room was clean but no toilet paper, bad time to find out when you're sitting down, breakfast was terrible. Location ok. I will not stay here again
My husband and I stayed at the hotel because it was extremely close to our destination. I took a nap before we left to go to our destination and slept very well. We had a king size bed and although it was firmer Then I might usually enjoy I slept great. My only complaint was that at breakfast time there was not enough food to accommodate everyone or everyone decided to eat at the same time we did. However there is a Wendy's to the south of the hotel and a quick trip across the street. Also you are a minute away from I 435. About five minutes away from worlds of fun. And maybe five minutes away from Ameristar casino. So really all and all this was not a terrible hotel. We have stayed at a lot worse establishments.
I Arranged and paid online a few minutes before I arrived late afternoon. Minimal polite, efficent helpful interaction. Budget priced, moderate quality room. The outside side door was diffucult to operate and needs a tune up or lubrication. My room door also was stuck and not self latching as it drug across the floor and stayed wide open and very heavy to operate. There were two fast restaurant nationals walkable. And almost on property of WOF blocks nearby. Easy access to interstate etc. Some road noise from ot too. But kinda tucked away half industrial area ? Comparable to other area BW. Clean and comfortable. Make sure you have the right BW propetry another one is also nearby where I stopped first for not paying attention. Not near what I usually patronise and visit but a great option and would consider again. But maybe not in a peak season with the rates up.
Great location. I do wish there were more restaurants in the area. We wanted to try barbecue or Chinese food but didn't have very many options for eating out. We did order door Dash and it arrived quickly. Room was clean and decor was pretty nice. My only complaint is the staff could've been more helpful or accommodating upon arrival. I felt like I was using better customer service than the person working the desk because I greeted her and smiled. Usually the person at the front desk asks if customer needs anything or help finding room. Not this time
we stayed one night here. We stayed because of a great experience the night before at a Best Western in Hugoton, Kansas. Our experience here was just the opposite of our wonderful experience in Hugoton. My friend mentioned that this place was the reason that people had called this chain "Worst Western." The place was just plain dirty. The elevator floor was dirty and had debris such as empty used plastic cups, bolts, and napkins on the floor. We mentioned this at the check-in desk and to her credit, the person there had cleared away the debris while we were out but the floor of the elevator still looked dirty. The breakfast was definitely subpar. The coffee was tepid and there was some dry cereal on offer. Though we weren't interested in swimming, we were told that the pool was not open and it seemed it had not been open for a while. The carpet in the halls seemed slick and slightly smelly The room was OK but the common areas were so off putting that it really didn't matter. We had a very bad impression before we even opened the door to our room.
The pool was broken due to “maintenance” even though it looked like a stagnant swamp for 3 days with nobody ever performing an maintenance on it. “Hot” complimentary breakfast consisted of 2 unused hot plates, empty pastry bin, and only waffles as a hot option. Pretty disappointing.
I read all of the reviews on Trip Advisor before deciding that this was the hotel to go with. Check in was less than good. I checked in right at 3. They were finishing up cleaning the rooms which is understandable, but then they gave 2 of us the same room - went back down and it took multiple clerks to figure out which room to put us it. We were there on the hottest days of the year (115 & 105 heat indexes) which meant that we needed to shower after each event (Royals games, WOF & Oceans of Fun). The room was so humid that our towels were not able to even dry in our room. We were not told that we needed to request room service so come time to shower the second time, we had no fresh towels. The floor had not be thoroughly vacuumed before we entered and there were a lot of little bits left over from the last occupant. The breakfast was fine - though we only ate it for 1 morning. The beds are good medium firm and we did sleep well when were able to get the room cool enough to overcome the humidity. This is a good hotel if you are looking for a quick overnight stay. Anything more than 1 or 2 nights and it loses it's restful quality.
This could be a nice place with a good management. For price not worth it at all. Go one more hotel up the street and you will rest a lot better. I have stayed there as well. I was very disappointed. A lot of unnecessary traffic in and out as well. Cars and on foot. Makes u wonder.
This hotel was great. Room was very nice. Seemed like they had done some renovating. Everything was clean. The staff was wonderful. They were friendly and helpful. They made our stay easy and delightful.
After 12 hours on road we were given an unsafe room. Broken smoke detectors and cut Phone line. Lights that did not work. Did not notice the night before when desk was told they were rude as they knew of problems but put us in the unsafe room anyway
This hotel is close to 435, Worlds of Fun, Oceans of Fun, and lots of restaurants and the casino. It was a very convenient place to stay. The staff and manager were very nice and accommodating and the hotel was very clean. The pool was an unexpected surprise!
My family and I have been rewards members for a long time and each Best Western we go to is a little different. Some miss the mark. Your Best Western Hotel was beautifully decorated, clean, and for the most part had a friendly staff. I had time to speak to the manager Kaitlin and she was a delight. She had us laughing and listened to a small complaint we had and made us feel heard and validated. We appreciated the stay!
The Bestwesten Worlds of Fun is a nice and convenient place to stay. It was not far to the places we wanted to go. The staff was very friendly and prompt. The grab and go breakfast was better than most.
Rooms and Clean, Staff is Nice, and it is close to the highway and places to eat. Great place to stay. Really Nice Fireplace and breakfast area. Would definitely come back to stay! They have an an indoor pool too that is big and heated.
The hotel staff makes you feel like you're part of the family from the moment you check in to the moment you check out. They addressed us by name, always smiled, laughed, and had a service mentality. The Hotel Manager was a Servant leader and the front desk staffs were bright and knowledgeable. Thank you for making my stay so memorable.
We was excited to stay at this Best Western haven't stayed at one before will not be coming back. First issue was the first room 103 the shower head was black taped to the curtain rod. They moved us to 104 the door to the bathroom wouldn't close .. you had to lift up the door to close it .. I told the lady at the front desk she said she would write it down. We left to visit family and came back around 7 watched some t.v got showers and ready for bed by that time it was after 10 the people above us was loud as you know what... doors slamming every 5 minutes in the hallway.. walls are thin let's just say we couldn't go to sleep until after 1. We get up the next morning to what the lady at the front desk told us we was getting a hot breakfast to packaged pastries and packaged grits... don't get me wrong I love grits but we was so disappointed as were my children. Think god for Wendy's and Burger King. Wouldn't recommend this place spend the extra money and stay else where.
Recently stayed in this super shady so called hotel for 25 days or so. They. Completley dropped the ball on our bill. Charged all sorts of extra money on diff cards. We did use 3 separate credit cards to pay as well as cash but this was due to the covid crisis that our money was in diff accounts. These are hard times for everyone but we paid every single day whether it was cash or on a card. This low life place found d a way to overcharge our cards by 400 dollars which overdrafts our account and pretty much wrecked our finances for a few days. And they didn't care one bit. The general manager rachel is a bold face liar and will have her employees relay messages to you that are not only false but make no sense. After dealing with her for 4 days I finally called corporate and they were equally inept. Do not stay here. They will steal from you guaranteed. I talked to several other people staying there who had similar problems. You think a place basically empty because of the covid crisis would go out of their way for a quiet couple spending over 1400 dollars over a 27 day stay there. I will never stop foot in this place again. And I caution anyone thinking about it. Pathetic place.
Hotel has been remodeled and very nice rooms. Staff was very friendly and accommodating with all requests I had. Close to lots of popular places and plenty of restaurants nearby too. Like they will status match if you have an elite status with another hotel chain too
Was in town for a State Bowling Tournament. Upon check in (with a reservation) was given 4 different rooms. First room someone was already booked in, 2nd room was only one bed when reservation was for a double, 3rd room was completely destroyed and finally was told they had no more double rooms so was given a suite which only had one bed and a pull out couch. Ate breakfast at the hotel on day of checkout the eggs were green, no biscuits but plenty of cold gravy, no orange juice, sausage was cold and coffee was warm. Staff was friendly but was not very knowledgeable of their job. Our group had 13 rooms reserved and most of us had problems with double booked rooms, dirty rooms and poor food.
I just needed a place to stay overnight and this was really comfortable! Just remodeled and nice breakfast area. The shower wasn't hot for me but was hot for my dad. Not really sure what happened there but all good.
Checked in After 3pm and Was in my Room in less than 5 minutes! Fast And Friendly check in service! King size Suite is very roomy and Bed is Super Comfortable. Exercise Room is Great, didn't get a chance to try indoor pool as it is Being remodeled. Left Hotel before breakfast.
Best stay. The hotel staff made the stay. They were super friendly and helpful. The room was newly renovated and clean with a comfortable bed. . We will come back next time we are in the area. The breakfast was acceptable
Under new ownership, very dated needs to be revamped on the inside, outside and grounds are clean close to fast food. Noisy from the hway outside though. I noticed several broken fixtures. Breakfast was very good and friendly staff. I think if they redo the inside it will attract more business.
Good comfortable overnight stay. Comfy bed/pillows and relatively clean. Must have recently become Wingate as name sign was temporary. Staff monitored the breakfast area and kept it clean. Halls a little shabby as was tile work in bathroom.
Rooms were fine for the price- one smelled of fresh paint, the other was a overwhelming cleaner smell, but after going nose blind, it was fine. Our rooms were clean. The most frustrating and worst breakfast experience ever in a hotel stay. Very congested quarters that was not sufficient for the number of guests. One person stocking that was the most rude person I have encountered in this setting. She didn't stock items until asked for and because of the long lines waiting for the waffle maker (20 minutes!) didn't get any eggs with my waffle because she pulled everything at 9AM on the dot. Didn't even ask if anyone wanted any before just taking them off the line (assuming to trash). There were barely any breads available at 8:30. Felt like we were a burden getting in her way rather than paying guests. Even yelled at some little boys with their grandpa in pool clothes because they needed a shirt and shoes to be there? Seriously?! This isn't a hospitable place! We come to this area often but don't plan to come back to this hotel!
Mold in bathroom very disgusting. Front desk not helpful and rude. Do not stay here! It's filthy. Fan in bathroom is so loud and you have to have it on if you have the bathroom light on. Air conditioning in room is very loud.
This hotel could use a renovation. The stairs leading to the second floor creaked so loud and shifted that it felt like they were going to collapse. The room was OK, but nothing fancy and fairly outdated.
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