Best Western Premier Aberdeen Kamloops

June 2026 Stayed 1 night with my daughter, it was very expensive at over $200 a night for the most basic room and no breakfast included like most Best Westerns have. There was a complimentary machine to get specialty coffee's in the lobby though, and they were really good. The view was nice and the outside had some nice flowers. Our room was clean, and I have to say the bed was amazing. It was so soft and so were the sheets. It had a mini fridge but no freezer compartment in it. The hot tub was only warm, not hot like a hot tub should be and my daughter noticed that it had a very dirty appearance, she was able to run her finger down the edge and a dirty film came off. There is a pool and also a separate waterslide that goes outside of the building but it is covered, we didn't use either of them because it was chilly without the hot tub to properly warm up in, there was also a sauna. There is a restaurant located inside and it had good food but closed for breakfast at 10am

Stayed one night for a stopover. My room was very clean and comfortable. The staff is friendly and accommodating. The only drawback was the parking lot. Very small and tight especially if you have a bigger vehicle. Would definitely stay here again.

We will not be staying there ever again. Could not use the pool as some kids had thrown soap in it and noone was there to clean/filter it, the fan in the bathroom of 329 would not stop. The electrical unit in the bathroom in 329 did not work so could not use my hair products, we booked room 2 rooms and neither room got serviced even though we did not hang anything on the door. The cleaners were outside the door when we left and we told them we were leaving for the day and to feel free to enter. We paid alot of money for subpar service. When we brought this to the attention of the staff..the clerk voiced she was the only one working but if I wanted sheet to do the beds, she could provide them. This was THE worst service and hotel ever in my life. We were offered nothing in return for this aweful and unbelievable lack of service.

I booked a 2 bedroom suite. The common living area in the room had no windows and no air exchange. The suite looked like a converted storage closet. No windows, no light except for stark white LEDs , no air conditioner, no air circulation. The most expensive room in the hotel. I had reserved this month's prior to host a funeral reception. Upon arrival, I noted my disappointment with front desk. There were no other options available except to rent their $600 per night conference room. I asked for a discount and was denied any compensation. I paid $800 for closet.

Had a wonderful stay ! Hotel is well maintained and spotless , the staff was friendly, and everything was organized and comfortable. Truly enjoyed my stay !

Hotel had down market feel, flimsy plastic glasses are not a good image. Room was comfortable and clean, lift v slow. When Air conditioning started up sounded like a tractor in room, turned it off at wall panel but made no difference, had to pull mains plug out of socket in order to sleep

I originally booked for Tuesday night, then needed to change plans for Wednesday night. That cost me 100 bucks more as apparently the rooms are more expensive on a Wednesday rather than a Tuesday. When I got to the room, the blinds were not in good repair, gray dirty water came out of the hot tub, darkening the color of water circulating. Breakfast apparently is not included at this best Western so that was an additional $20 on top of the hundred dollars. I already paid to book on a Wednesday for a room that wasn't in good repair. The icing on the cake? There's a giant tour bus that comes right next to your room and beeps it's horn at 5 AM multiple times. Nowhere even close worth the price to stay. Buyer beware.

The hotel was okay - nothing special but in a good location. But the pool and hot tub were GROSS! The pool was so cloudy we lost pool toys in it and the hot tub had grime all around it. I commented to the front desk on check out and they just said they'd tell maintenance. Disappointed in this as my kids love swimming!

stayed at the Best western premiere on Aberdeen in Kamloops B. C. It was the worst stay I've ever had at a hotel. I am a single mom traveling with her 2 children coming all the way from Vancouver island, which by the way is 7 hours away driving. I was tired so we stopped for some sushi and a stay for one night. July 17th 2025 to July 18th 2025. We arrived just after 5 pm . I looked up an app called priceline for the cheapest nicest room. It said on the app it was 181$ . I went to the front desk to make sure that they had a room an available because it said on the app it was non- refundable. I spoke to the front desk girl with the app in her face asking if this was a good price the other girl beside her said it was the best one. So I book the room to find out it was in American dollars. The room price was the same as if I would have just gone to the front desk it came out to 287.00!!! Then they took another 100$ for a deposit. Which I found out later by calling my bank that it was billed as a charge not a deposit. I was shocked and upset but it was my fault for not looking closer, I guess even though there was “ professionals “ present. So I bit the bullet and went to the pool with my kid was finally having some fun then I received a credit card notification that my card was charged 222.23 $ by the Best Western Premier. I was like what the heck is going on?? I went to the front desk all stressed out and they said it was a mistake and that my money would refunded in 2 to 10 business days. They charged my card instead of taking it out of Priceline??? It doesn't even make sense. So then I'm getting ready after the swim in my room and I go to brush my teeth and the handle of the sink falls off in my hand. No Im not kidding!! I call down to the front desk to speak to the manager. They said the manager had gone home for the night. I was flabbergasted there was no one to deal with this situation. Then a front desk woman called and asked me if the could move me, I said I was exhausted and just wanted rest. Then they called again and asked if a maintenance man could come in to fix it I said no that I had children in the room. This should have been found and fixed before anyone was given the room!! Then she came up to room to take pictures of tap. I was pretty upset by this time, you can only imagine. Finally went to sleep woke up called in the morning and finally found the manager would be in at 9 am, I wanted to leave at 6 but was stuck there to deal with this negative situation. I finally spoke to the manager and all she said was it was my fault I didn't let the maintenance man in and to not raise my voice. It was completely condescending. She was absolutely no help at all. I just wanted my money back for the terrible night. So I went upstairs and made a call to the customer relations and the woman Elissa was no help at all they said they would investigate it . She also was telling me it was my fault I didn't let the maintenance man in. Can you believe this ?? It's crazy that an industry which says is hospitality isn't very hospitable. They said they would make a decision for me in 2-5 business days, ya we'll see.I will never stay at a Best Western ever again and you have been warned. Do not stay at the Best Western Premiere Aberdeen in Kamloops B.C. Samantha Stobermann

We chose this hotel for a couple reasons. 1. We use Best Western for our business and stay many many night per month. 2. We were traveling and the kids wanted a waterside. Checked in at 830 and the kids went to the pool (open until 10pm) they refused to turn the waterside on for all the kids in the pool. Said its government rules and they can only run the slide 2 to 8pm (are you kidding me?) Multiple asked for it to be turned on and they refused. Our kids were crushed. We will not be back. We pay for these amenities and no where on their website or booking states that the waterside doesn't operate after 8pm. Do not recommend.

Excellent service from start to finish. The staff was friendly, professional, and attentive. I will definitely be coming back !

If you are looking for a hotel in Kamloops, Look somewhere else. I'm a Best Western Loyalty Member and generally like the chain but this hotel is definitely not worth the money. No baggage trolleys at check in or check out. No help. No continental breakfast. No one cares. There are lots of other hotel chains nearby to choose from. Give this BW a skip.

The room was spacious and clean... We had a room with a Jacuzzi tub in it, so it was nice to relax after a day of traveling... there are a few restaurants in walking distance.. the front desk staff was very friendly... we did not use the hot tub or pool..

Hotel is nice, pool area is great for kids. Fitness area has everything you need. Would be nice to update the bathrooms and include some larger bottles of shampoo, conditioner etc. as the tiny bottles don't seem to be enough for a family of 4. The attached restaurant Heaven....exactly as it sounds. Probably the best sushi I have had!! great atmosphere and servers were excellent at recommendations. Hotel offered a promo where they would give a voucher for the restaurant's breakfast for $10. Highly recommend they keep doing this as the breakfast was also very good.

One of the best hotel for sure! The staff was friendly and helpful, and the rooms were very clean and well-maintained. The amenities were a great bonus ,the pool and hot tub were spotless.Overall, it was a great stay and I'd definitely recommend it.

I used to like this hotel and was actually one of my favourites. We recently visited and were disappointed to find out how dirty the water in the pool and hot tub was. Good thing we have a whirlpool in our room. I felt bad because I've been to this hotel many times not knowing they have a pool, so we used it for the first time. We were excited and proud to come back to show it to my daughter, but the experience turned out to be unpleasant.

Excellent service. From check in to check out! Remodelled, large and clean rooms. Very comfortable beds! Great shower! Japanese restaurant was superb! Service outstanding. Quiet hotel despite pool. Good area! We would definitely stay here should we return to Kamloops.

Stayed there for a hockey tournament with our U11 group. The hotel was very friendly and accomodating for our group. The pool and slide were seperate, which was excellent to keep the pool safer, not having to worry about people being in front of the slide when kids come flying out.

I have stayed in many best western and must say this is one of the better ones for sure. Great staff and very clean. The room I had was so nice and well it's hard to beat the view as well. The staff at check in was great to deal with. Overall it was just a great stay

Absolutely not a place to stay if more than one night. Housekeeping none existent!! Had to ask for clean towels sheets, coffee etc.shower leaked out flooding floor and the list goes on!if you stay 1 night ok multiple forget it. I paid over $1100 for 4 nights with no service they only catered to the train people on 1 night stay. Had to wait for elevator as it's full of suitcase from the train ppl. Can't hardly walk down hallways ppl waiting for elevator Tried talking with manager (Avtar Singh Walia). Waist of time !! As no response. I have stayed at best westerners all around the world and this is by far the worst experience ever place looks great but that's about it. Restaurant was good maybe the manager should take notes on how to handle the hotel part

The beds were perfect. Not too soft not too hard. The sheets were so soft and the pillows were absolutely perfect. I would definitely go back and stay due to having good sleeps. We never had trouble parking as it's a small lot but was always room even though the hotel was full every night.

We were told one price for our stay and then the email stated two different prices. The email also stated one person when there was actually two of us. We were able to sort out the pricing once we got to the hotel. We were supposed to check in at three. We arrived at 3:20 and our room wasn't ready. We came back an hour later and was able to enter the room. When we got to the room, the door was propped open. There was no housekeeping carts or person anywhere so anyone could have gone in there. The phone jack was unplugged. The phone was at the other end of the room from the phone jack. The AC unit rattled so bad I had to prop a pillow against it to stop the rattle. We wanted to go for happy hour so we went into the lounge area only to find the seats were absolutely disgusting. They were ripped bubbled and not somewhere that people would like to sit. That's probably why the place was empty. We asked what the happy hour beverages were, and we were given a name of one beer and a Moscow mule. Two items that's it? Never heard of such a thing. We left and went somewhere else. We stayed two nights, checkout time said noon. The morning we were leaving, around 8am our door was being pushed open back-and-forth. We had the top loop lock folded over so they couldn't get in. It woke us up. Three times, the door was tried to open. It was supposedly housekeeping trying to get in. I had the do not disturb sign on it. Two men were outside the door trying to get in and you think that if they couldn't open it and the lock was on it that somebody would be inside. They didn't ask if somebody was there, they didn't knock, they just kept trying to open the door, slamming it shut and open several times. A very rude awakening. They didn't identify themselves as housekeeping. Thank goodness, my husband was with me because being a single woman in a room with two men outside her door trying to get in frantically would've scared the hell out of anyone else. When I went to the front desk to check out, I was asked What will I be doing today? She didn't ask me how my stay was otherwise I would've told her right then and there. Most best westerns I've ever stayed in has had either a hot breakfast or Continental breakfast. This hotel offered nothing. I most definitely will not stay there ever again and I will definitely spread the word that your hotel is horrible. We apparently had the last room which was an accessible room. That didn't bother us at all a room is a room, however, nothing about that room would have been accessible for anyone in a wheelchair other than the bed being so low to the floor. I can't express enough how disappointed we were. We paid far too much for what we got.

We stayed here as an overnight stop from the Rocky Mountaineer. We were touring Canada for a month staying in high end properties that we paid more for but the Best Western room was equally as good. The room was large with a whirlpool bath in the bedroom. We were too tired to use but were surprised at the facilities in the room. The bed and linen aided us having a great sleep. Would consider using this chain in future.

Bedding, excellent. Air conditioner had a loud clanking noise when fan cuts in, shower screamed upon turning on, toilet seat loose and lid would smack you in the back on sitting on the seat. Reported and not fixed. Only 2 waite staff for a busy long weekend and service was extremely slow.

From the moment we walked in we were greated kindly. We were checked in quickly and off to our clean comfortable room where we stay for 2 nights. The kids loved the pool, waterside and hot tub. We will definitely be back for sure. It's our favorite place to stay.

Very expensive and no breakfast included - which was quite surprising given the cost. It could use an upgrade on the in room coffee makers. Hadn't seen the old pot type in a hotle for a couple of years. If this is what a "Premium" Best Western is all about, we will stick with Best Western Plus.

Smart TV, connect my Netflix in seconds. The comfiest beds and pillow options of full/fluffy! Quality WIFI, I assume was for just my room. Clean room, my bed smelled clean and the bedding didn't seperate from the comforter while we slept. We will be back! Thank you Best Western

It was an absolute pleasure staying at this hotel for what it's worth. We enjoyed our whirlpool in our room and we get to relax while watching tv. Too bad we don't have time to enjoy other hotel amenities but we'll definitely go back. I highly recommend this hotel because it's worth it! Location, amenities and services.

Easily one of the rudest front desk staff I have ever come across at any Best Western! Especially not dog kind.. but the rooms are decent, location is perfect, and the onsite restaurant is brilliant, total contrast from hotel staff, restaurant staff was so kind and so helpful and so dog friendly and had good food!! Iffty this is a special thanks to u for helping us start our morning with such positivity!!

It's a good location and good if you just wanna spend one night quickly. Location is very convenient. Right off highway and walking distance to everything. Staff is ok but not very welcoming at times

Was charged more than quoted on the phone and no complimentary breakfast which most Best Westerns do

Lovely friendly & professional staff, on arrival we felt instantly welcome & relaxed. The hotel excellent, all new refurbished rooms lovely & clean environment, including the restaurant area, again the staff very friendly & professional. The food was very good. Snacks available to purchase also. Across the road a few metres a 7 Eleven garage & more shops in walking distance. All in all I give this hotel 10/10 ⭐️ I recommend it.

Would highly recommend this hotel. Very clean. Amazing check in and check out. Very friendly. Great restaurant. Had the best sleep. Had an amazing view of Kamloops and watched the sun rise over the mountains.

This is good location and the staff tried their best. The rooms, specifically the temperature control and the mattresses was awful. The parking area is very limited and if you arrive a bit late int he night, like 09:00PM (the time we arrived) the lot is full and good luck trying to find an alternate spot to park. The breakfast, is a sham, it is better to to just drive outside and pick food from any nearby places like a Tim's or McDonalds. The location is good, close to highway and various food places.

We had the best experience, our room was very clean, and the beds were very comfy. Absolutely loved the darkening blind, and the sun screen blind. The staff was awesome. It had all the ammenites we needed and more, Pool, Hot tub, sauna, gym. The Katch Restaurant was also fantastic. Great service and great food. The only Critique I would have is that there is no room service, but you can get your food to go.

Call ahead and ask before booking hot tub suite. It doesn't work, and judging by other reviews, never does. Yet, they still charge extra for it. Kind of scammy. Same room is right above lounge and is VERY loud.

I have stayed in numerous Best Westerns throughout Canada and U.S. and I have to say I was a little upset over the standards of this hotel. The room was ok with rugs removed and laminate on the floor which for me believe this is much nicer and cleaner. We had a kitchenette room but did not use the stove, etc. The room was nicely decorated, bed comfortable but items around room needed attention. The safe in room did not work, the fridge freezer was solid ice and needed defrosting to be able to use and the TV, well Shaw cable, the channels as list left were not there and some channels had no sound. The window was so dirty that looking outside was hard to do. The Hot Tub was not heated at all and the front desk mentioned that they had forgotten to turn it up even though the hotel was near full because of provincial Volleyball teams competing and staying here and ther hotels. The front desk person turned heater on for the hot tub up and said it would take about an hour. It never heated up even after an hour. The hotel advertises breakfast but this is not accurate. As I indicated, I have been all over staying in Best Westerns as they have all been consistent and all have had complimentary breakfasts, but this one did not. If you wanted a breakfast you paid for it in the restaurant that is attached to the hotel. Other Best Westerns that have had restaurants attached have provided coupon for breakfast for their guests, this one did not. I am disappointed given the price of staying at a Best Western that this hotel in my view does not meet the standards of all others I have stayed in. There is obviously a lack of pride in running this hotel. Would I stay here again, probably not given the fact that if in Kamloops there are a large number of other hotels with price ranges lower than the Best Western.

We were booked into this property at Kamloops by Rocky Mountaineer - for Gold Leaf Service. First up, Rocky Mountaineer arrived very late into Kamloops due to delays. But on the positive note, they handed us our room keycards on the train before we disembarked, so we could proceed to our rooms immediately upon our transfer and arrival. At close to 9.15-9.30 pm arrival, there was nothing we could at the property. Even the dining room was about to close. We requested for a kettle but this property did not have any. We were told to head into the dining room and request for hot water, that we did. Room was not well lit. Beds were however comfy. Air-conditioning unit were loud and fidgety, to the point where the reception staff asked me - a guest - to look under the a/c unit to press the 'reset' button and then do a few other button switches to turn it ON. Toilet was functioning - at least this basic necessity was operational. If you are booked into this property as part of your travel package or with Rocky Mountaineer, you'd have little to no choice. However if you are looking to self-book, avoid this property as there are many other properties in downtown Kamloops. I've rated 2 out of 5 because of poor and almost non-existent customer / guest services.

We were allocated this hotel by Rocky Mountaineer as our overnight stop in Kamloops. Perfectly fine. Clean. Quiet. Friendly reception staff. Complimentary coffee in the morning which helped with the RM early start the following morning! We arrived fairly late so didn't use the restaurant. The hotel's about a 10-15 minute drive from the RM station and it's not in the centre of Kamloops, so apart from a shopping mall around the corner and a few restaurants and shops across the road there's not much in the vicinity.

I was brought here and felt I could never find my way back. The hotel seemed surrounded by highways and shopping malls. Having said that, the hotel was fine. My room was very well equipped with kitchen, fridge, a bathroom with bath, big TV, but no view to speak of. That did not bother me. I was very tired and had an early start the next day. My room was quiet, the bed was comfortable and I could have a great wash.

Filthy bathroom stayed in hotel on Friday Aug 31 and the bathroom tile were filthy covered in brown sluge could not use shower went to frount desk no one was there called hotel could not get any one to help a day later the manager responded after reading my goggle review and said the had the tile steam cleaned after I left no refund or any thing don't stay here unless you want to clean your self best western is a joke of a hotel

Would not recommend.Breakfast was suppose to be included with our rooms as there were around 40 family members all staying there, for a wedding in town, and staff new nothing about it. Parking lot is so tight you are guaranteed door dings on your vehicle. I requested a copy of my room receipt from head office and hotel and never did get a copy. Upon check in I reported no paper towels in men's lobby washroom and 3 days later there were still none. Overall poorly run.Rooms ere fine.

This was a great find for us on our quarterly trips to Whistler from Edmonton. Very access access from the highway. The hotel common areas and rooms are very clean and appear well cared for. Pet friendly room was comfortable and accommodating. Front desk staff were very friendly and efficient at both check in and check out. The Katch Craft Kitchen & Bar are on-site and have a great little balcony area with tables. Food here was very good but they do seem to run out of certain items quite often, especially on the happy hour menu. The hotel is located within easy walking distance of restaurants, pharmacies, gas stations and fast food. This is our second time staying here and we will mostly likely continue to do so.

Wish I was staying longer and here for better circumstances. The staff were all very kind and lovely to be again. After a long emotional night in the ER the staff here were gentle and worked hard to ensure that my family had a second home to rest our heads because having to return back to the hospital.

We staying at this hotel for a family wedding. Reservations were a nightmare - mixed up number of rooms booked, dates, etc. Check in was inconsistent, front desk didn't know about breakfast vouchers included with booking, rooms weren't cleaned daily as requested, tubs don't drain, air conditioners so loud you can't hear the alarms on your phone. Staff not the friendliest but restaurant under different management was great!

Great hotel, staff are friendly and the rooms and beds are comfortable. It's quiet , clean and well located. Good views from our room too. Fabulous restaurant on site also with excellent service, great ambience and really good good .

Do not stay here. The service is completely unacceptable when dealing with issues. In fact, it's non-existent. I believe I received a sub-par room because I was traveling with my 10 pound dog. I do not recommend this hotel.

Upon check-in, I was offered an upgrade and staff went out of their way to welcome me and show appreciation that I was there. Wow. Breakfast was hot with some good choices, room was amazing and staff so friendly and helpful.

THE GOOD: This hotel was clean and in a good location. Reception was very friendly and even recommended a great restaurant for all of us to eat at! THE BAD: Found out that the Pool, Hot Tub and Hotel Pub were all closed, upon check-in. This information would have been nice to know at time of booking! Disappointed to be charged FULL BOOKING Price with all the closures! My suggestion would be for the hotel to update their website to let potential customers know of the amenity closures so they can decide whether or not they want to stay at this hotel. Maybe that's why there isn't anything posted on their website!

Jaccuzi didn't work. Called front desk, told me how to turn it on and I had done that but then tried it again and still didn't work so tried called back for about 20 minutes. Finally got an answer and she came up and tried it and it still didn't work, Said she would call maintenance and then never heard from her the rest of the night. In the morning I told the next front desk woman and she said she heard about it. I wasn't offered to change rooms that night, and wasn't offered a discount at check out. I found the staff to be friendly but unhelpful. Beds were the most comfortable I've ever slept in though.

This is my families FAVORITE hotel when visiting Kamloops. The staff here is beyond hospitable. The front desk ladies are the sweetest! The staff that cleans the rooms are so kind! It's a friendly and professional atmosphere. They all work hard to keep this place amazing. I am quite impressed with this hotel and their staff. I have stayed at many hotels and these guys are by far the BEST my family and i have ever experienced!

We got there at a busy time. The hotel was full of unsupervised young teenagers. Unfortunately our room was next to a noisy meeting room, which was where the parents were socializing until midnight, while the kids were running around upstairs

I had a Comfortable stay at this location. I also had a good restful sleep. The hotel had a clean room. It was Well equipped with amenities. I believe that the restaurant was under renovation, but the hotel provided the regular fast breakfast.

Small over priced room. Noisy , sounded like marching in room above. Staff was not at all friendly. No hot breakfast as advertised and not advised of this at check-in. Restaurant is closed. And did not receive any reward points as platinum member. Would not recommend this hotel.

Terrible stay Oct 9th. Restaurant closed--owner trying to lease out. Dirty entrance...noisy floor above. Mgr never called back after numerous emails and tel calls. Not what I expected from Best Western standards. DON'T stay at this location!!!!!!!

Was charged a total of three times for my room. Was told it was a hold but two of the charges occurred after I checked out. Check you charges - they are misusing credit cards and charging more than the agreed amounts

We found this Best Western a great place to stay. We got a great corner room (#230) with an awesome view and plenty of space. The facilities are really good and the restaurant (the Twisted Steak) is amazing. Probably the best thing about this location is the staff. Always friendly with a "Hello" and a smile when passing in the hallways and at the desk. On a more personal note; we left an iPad behind in our room when we left to go home. The staff had left a phone message on our home phone when we got home (615km away) that we had left it behind. They packaged it up for us and made sure that we got it back via Purolator. Above and beyond service, for sure.

great hotel, but the desciption mislead into understanding that there is breakfast at the hotel. Breakfast was very important part of the selection criteria i used when was looking for the right hotel for my family. This hotel was rather expensive, but a presumption of a great breakfast I reserved it. Anyway the breakfast (paid) that is served in the same building of the hotel was awful and ruined our day. This is unfortunate as the hotel itself is a great one, but I will never stay there again.

Stayed here on Aug 16 and being a platinum member had a nice upgrade and lovely stay On my second stay Aug 21 completely opposite First room given was tiny and faced a cement wall. Asked for a better view and had slightly better view but cramped quarters. Beds are only y a mattress. No box spring Low to floor. Very poor lighting All in all really crappy for the price Disappointing overall

This hotel deserves to have 6 stars. Never experienced such friendly staff throughout the entire building. Everything was top notch. I would love to come back and stay again and would definitely recommend to anyone looking for a place to stay.

We were dumped at this very average hotel by Rocky Mountaineer, even though we were Gold Leaf clients. The location is very poor - there's a business park opposite with very little in it except a pub with glacial service and a Papa John's take-out. The rooms are OK, and have a fridge and microwave if that's what you want, but the safe didn't work and the a/c-heating was temperamental. Unfortunately, the place is so far out of town that it's really of no use unless you have your own transport.

We booked this hotel expecting to have a pleasant stay while visiting family and friends in Kamloops. Unfortunately, we were constantly disturbed the evening of July 9th by numerous loud conversations coming from the hallway. It turned out that our ground floor room was near the end of the corridor with the housekeeping room, laundry etc. One of the male voices made reference to the fact that he had ‘been here for a year and two weeks'. We also found a lot of noise coming from outside and, upon investigating, found that the window was open a crack and unlatched. There was no indication that there was an operable stop to prevent opening fully. This was a ground floor window, screened from the parking lot by shrubbery and a concrete wall. We told the desk at checkout of the issues and she apologized and said there were other complaints and the general manager would call us. He did call about 24 hours later and his first question was why we were put in that room. Obviously I had no idea so his next question was if we had a pet with us. We did not. He then went into a long speech about how there had been a sports team there and when I tried to bring him back to my issues he told me not to interrupt. When I finally was able to tell him about the open window, he quickly said that they had to leave windows open due to chemicals used for Covid disinfecting. At no time did he express an apology or concern regarding the disturbances or the safety concerns of the open window. With a total bill of nearly $400 for one night, I find this completely unacceptable. I would hesitate to refer anyone to this property. My daughter (a travel agent) also had a very negative experience here a few years ago but put it down to the hotel having a few kinks as it had just changed from Sheraton to Best Western. Obviously nothing has improved in customer service. I will say however that the front desk staff were very pleasant and helpful.

We stayed here for 1 night as part of a road trip. The room was clean and our beds were comfortable. It was easy to park even though the hotel was at full capacity. Staff were nice and accommodating. There is no complementary breakfast at this BW for those who are used to this perk. The pool is fun but was extremely dirty during our stay. Clearly there was a party in the pool the night before judging on the debris in the water. We'd stay here again but would hope for improvements to the pool.

I have stayed in Best Western's quite a bit. This is the first time that I have had a bad night due to the noise from both inside and outside of the Motel. The restaurant was good and the staff were great but the stay was not.

As an elite BW member we were upgraded to a king bed/jet tub suite ….beautiful spacious and clean room ! Front desk receptionist Jackie was so pleasant and helpful…..would definitely recommend our families and friends to stay here !

Amazing staff so accommodating clean and very quiet with the aroma Twisted steak restaurant on site amazing food will be eating there again tonight. Definitely will recommend this Hotel we will be back Thank you for being pet friendly. Love the fact that there also is no carpets in the rooms. Very clean!

Awesome hotel and location. Great staff, very clean rooms, great breakfast. Not a single complaint or recommendation, as it's a great place to stay. Pretty much central to Kelowna, and close to many things. Easy access to the highway and shopping.

Seemed fine enough until a service crew comes up to the room at 7pm to install a TV. Not sure why it couldn't wait until we checked out but they said it would only take 5 minutes. 45 minutes later they are still in there trying to install a TV and it ends up not working. I call the front desk Manager and he brushes it off and hangs up on me. Left the hotel right away and went and stayed somewhere that cares about guest experience. Wouldn't even refund the night even though we we there for only 3 hours. Absolute joke of a hotel.

hot tub was not heating, sauna was only 40 degrees, room rate was not good value. only room available was a king suite, which was clean and bright, but basic and overpriced. restaurant overcooked both steaks badly, replacing only one of them. 1st night hottub did not work, notified front desk and given a sad excuse. by 3rd day and checkout, it was still not repaired/heating.

Service staff are friendly enough Rooms are vaguely cleaned, but nearly always forget to replace towels, soap or something, I've been out of shampoo for a week. Food is expensive, bar manager makes it obvious customers are only tolerated. There is laundry, but the desk refuses to give loonies to operate them and instead suggests 'going to a gas station for change', very classy. This place operates for profit alone

We stayed one night on our way home from another destination. Very nice, clean and centrally located hotel. The staff were very friendly and helpful. The pool and waterslide were a great bonus for our kids.

I was expecting more from Premier Best Western. My check with the General Manager was extremely disappointing. I did not feel welcomed but more of a bother. There was no acknowledgement of my BW Member status. I don't even remember a simple "hello". Strangely enough - I have not received any of the BW survey requests and it has been 2 days since my stay. On the good side, the room was very nice and well appointed. Extremely clean. Small but comfortable. Bed was comfortable and linens were good.

We stayed here for two nights in September. The hotel is fully refurbished. Our room was testfully decorated. Bed is very comfortable. The entire hotel was very clean. There was a restaurant attached to the hotel. We did not eat there, but it appears to be popular. We saw people in and out. I had one big issue during my stay. We checked out on Sep 24 around 9am. We saw a female hotel employee, appears to be house keeping. She was not wearing a mask at work. The provincial health authorities require wearing masks in public indoor settings. Judging from short distance, her age appears to be in the 20's, short hair, about 170cm in height, wearing white shirt at the time. We saw her on the ground floor and the third floor hallway. She was with other hotel employees. We are still in the middle of the pandemic. Hotel management should have not allowed this to happen.

Yes room is decent noisy on the street + very noisy AC Restaurant if you don't let your children go to school dressed like that why are you letting your servers *female* wear that so not cool really hope they are not forced to wear those outfits. Your food is insanely salty and would have returned my food as its not what i ordered but was close to passing out from starving hence why my plate was only half empty duh. One booked reservation thinking it was on Columbia st... asked for address then figured it out it was different one ok if i am paying that much it must be a more then a decent one. Asked for my discount BS cant make changes to it as it is already booked uhhh hello i book online all the time and they still take my flipping discount booked it less then 15minutes ago really. Again paying that much i think you can afford to add a discount to it. Not impressed and generally have a whole lot of patience and empathy for people in hospitality industry that is so gone hence this long review. PS left you a wonderful note same as this hopefully someone brave enough to give it your manager also this posted under an alias will not be back did almost considering going somewhere else but cant find places to save my life in this town.

I often stay in Best Westerns when I travel by car because they are clean, good value and I can get a quick breakfast and be on the road again. This one not so much. It was clean enough and convenient to the highway but I can't figure out the breakfast. When I checked in I asked about breakfast in the morning and they told me that because they have a restaurant on site I needed vouchers for breakfast, I was told they were $12 each. Ok I will take two, one for my wife and one for myself. She added $24 to my room. In the morning we went to the restaurant at about 8:30 am, so not that early. Took several minutes for a staff member to come out even after me going back to the kitchen and saying HELLO loudly. Anyway, breakfast was good and I presented the vouchers to the server and asked how it worked. She said they take $12 per voucher off the bill and I pay the difference ($7.50). So what is the point of buying the voucher?? The server couldn't answer the question. Why didn't I just pay for the breakfast? With that, the super loud AC/Heat unit, no one knowing what is going on and a regular king room at over $200 I am sure there would be better options. I will be trying somewhere else.

The Best Western website states there is a complimentary breakfast at this location, so we were willing to pay a bit more for this hotel to enjoy this service. It turns out there was nothing complimentary about it, just a restaurant on site that you have to pay for. Front end staff was not very apologetic about having misleading information on their company website. We would never return to this location!

We spent one night at the Sheraton Four Points in Kamloops. Rooms are fairly small. I had asked for a suite upgrade as a Marriott platinum elite member and was surprised at the small room. Parking is tight and it was a challenge finding a place to park so no one would hit our Highlander with their car doors. The hotel's location was great for our trip west to Burnaby BC.

Two weeks have gone by since we got fed upon by critters here. No follow up nothing from Muhammad the manager. Do not stay here. It is filthy beyond belief especially during this pandemic. Sheraton should shut this place down

The heating/cooling system is really noisy. The fan kicks in every hour or so and it was loud enough to wake me up. Except for that everything was good. I would stay somewhere else next time just because the fan was so annoying.

My husband and I usually always stay at a Sheraton as we have never had an issue. Unfortunately this Sheraton is not very well kept up. The carpets are very stained in the hallways. Although the room was clean ..the beds are very old and not comfy. The outside of the building is very dirty. see pics...cigarette butts everywhere (zoom in) and garbage thrown around. We chose another hotel for our return accommodations from our trip.

This hotel was just average. Elevator was clean enough and facilities were not well equipped (eg. gym and swimming pool). Treadmill had a broken belt it was a safety hazard. Swimming pool was out of order. Staff should really clean of fingerprints off the elevator. People take pandemic seriously everywhere we go. Staff booked us room 209 at the basement and there was no view. We didn't even like our room. Good thing, staff switched us to 306 instead and the view was fantastic. The hotel said rooms were full online, but they weren't fully booked when we went. Beds were comfortable. No microwave and no complimentary breakfast offered. Shower head was working fine. Hot water and the water pressure was strong. Shower felt very soothing because of the strong water pressure. Gas stations, 7/11, Rexall, dollarstore, liquor store and restaurants were closeby. Delta Hotel looked lot better to stay if I can afford it.