Best Western Plus Kamloops Hotel, Kamloops

What a great hotel. We had such a lovely stay at this hotel. The fitness centre, pool and hot tub are awesome. The complimentary breakfast was exceptional. I would highly recommend this hotel for a family, individual or couples. Nice area and a pretty nice view of the valley.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Dreamer34866345878, thank you for you review. I am so glad you enjoyed your stay with us. We strive for superior customer care and it's great to hear when we meet our goal. We look forward to seeing you again.

Stayed during surgery standby, and staff were very accommodating. Quite costly but it was Labor Day weekend. Enjoyed our time, and heard the breakfast was very good. My daughter really enjoyed the pool as well.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day R0xanne02, thank you for your review and choosing to stay with us for your medical appointment. Our saltwater pool is definitely a big hit for our guests. We hope to see you again soon. Take care.

Definitely worth the stay, the value of the room is worth it. I don't have a pet but they also do provide pet friendly rooms which is always nice to consider that as well. The beds are very comfy and being across the road from a Starbucks was a big bonus!

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day PeterwD3532YG, thank you for your review. I'm glad you enjoyed your stay with us. All of us here love pets, so we really enjoy when guests bring their fur kids with them. We hope to see you again soon. Take care.

I had a great stay here. It was a busy long weekend and I was exhausted, but they offered me an early check in to place my bags and unwind before my tournament. The location was very easy to access and travel about. The breakfast room was clean, practical for a solo traveller or group, and there was plenty of food and beverages. Will definitely come back and use this facility again

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Brianwl120VA, thank you for your review. I'm glad you enjoyed your stay with us, our breakfast is definitely a great way to start your day. We hope to see you again soon.

272$ for one night on a Tuesday, really wasn't worth the price tag thought I'd treat myself to a nicer room and paid 300$ for a pretty average mediocre room stayed at Marriott two days later what a world of difference for the same price.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day DenielleClermont, thank you for review, and I'm sorry we did not meet your expectations. Your comments were very concerning for me, so I watched the camera so I could see what the room attendant brought into that room. I can confirm that she did bring in all new linens and bath amenities. I have had a conversation with her about making sure all of the amenities are full and that there is no left over amenities from the previous guest, as well to make sure there is no stains on the new bedding when she puts them on the bed. I'm sorry again that you did not enjoy your stay with us and we hope to have another opportunity to provide you with superior customer care.

all the employees where very friendly and helpful , the room was very clean and spacious , the beds very comfy. The breakfast was excellent whit lots of healthy choices . Nice swimming pool and hot tub. Good location. Overall a very pleasant stay

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Frieda V, thank you for your great review. We really enjoyed housing the 55+ Games athletes and family, all the staff are still talking about the great stories they were told last week. We are constantly updating our breakfast based on the reviews we have received, thank you for noticing we have added many healthy options.

First impressions count and the BW doesn't really scream "Plus" to me. A hotel that locks it's main doors for safety reasons over night, and IMPLORES you to remove all valuables from your vehicle is a bit worrying from the get go. The room itself was basic and seemed vaguely clean. If hotels are going to suspend cleaning during a guests stay the REALLY have to do a better job of cleaning between stays. Actually cleaning with a vacuum cleaner and elbow grease. Oh and BW toilet paper is some of the flimsiest I have ever come across.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day PigaPiga60, thank you for your review, and noticing that here at the Best Western Plus Kamloops Hotel security is very important to us, and preventative maintenance is key to keeping our area secure. We follow the suggestions by the local RCMP to remind our guests not to leave anything in vehicles to limit our area being a target. This is a good reminder for anywhere you park, as the crime rate has went up across the country. I am concerned about your comment in regards to housekeeping, as we have a very high standard for cleanliness. If you could please contact me personally so I could look into who cleaned your room, so we can offer coaching to that staff member, I would greatly appreciate it. Thank you again for your review.

As a disabled person, I like to travel. My greatest problem is getting around how most rooms are setup for people that still have some ability to stand or turn. I am paralysed from the chest down and getting older. This means I cannot climb up onto high beds from the wheelchair because I cannot stand in any way. I also use a commode chair for toiletries and showers and most accessible rooms do not have showers I can take a commode chair in. They expect me to transfer to a bench and shower that way. Because of my high paralysis, I have terrible balance. I cannot control my stomach muscles and that would be dangerous and once I hit the floor, almost impossible to get me back into my chair. That said, this hotel has a great, large bathroom that allows me to use my commode chair easily. The bathroom is probably 10x10 feet and showering and toiletries with a commode chair is relatively easy. Bed height is a touch high but not terrible. I know the bed in the second accessible room was too high for easy transfers but I do not know if they have changed that mattress to lower it a bit. A shorter woman who had used that room before me has commented that it was too high for her to get on the bed easily. I would simply ask the front desk to measure the mattress height and compare it to your wheelchair seat height. I would like to see the Hotel have a transfer board available for the accessible rooms but I always bring my own in any case.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Alex H, thank you for your review. I have messaged the guest personally to discuss his review, as he states the majority of his stay was good. We are constantly adapting our facilities to be as accessible as possible. We take reviews and comments we receive as a way for us to do better.

This hotel presents a nice breakfast and rooms are pretty standard. However this hotel has a RCMP documented history of theft from their guests vehicles. Do not leave anything on your vehicle or visible inside.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Terry48kirk, thank you for your review. Kamloops, like many cities in the country has seen an uptick in crime. We had an RCMP security review done in 2021 and followed all the advice given. We upgraded our lights, cameras, locks and have a large, easily accessed storage room available for guest use. Thank you for the reminder about not leaving stuff in vehicles, this is a reminder we can all use everywhere we park in this day in age. We hope to see you again soon.

The Hotel was closed lots of different types of restaurants and fast foods all within walking distance. Also close to lots of food stores and within 5 minutes of three different malls. We were there for a baseball tournament and it was only 8 minutes the the diamonds. Looking forward to coming back.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day 493donaldb, Thank you for your great review! Our location is really great for easy access to most of the cities amenities, without being in the busyness of downtown. I'm glad you enjoyed your stay with us, and I hope your team did well. We hope to see you again soon.

excellent hotel for a stop over, near restarants an rooms very comfortable. The hotel corridors are a bit daunting in that they are not the brighteat or freshest in decor, but excellent staff, and facilities

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Richardt864, Thank you for your review. I'm glad you enjoyed your stay, and how close we are to restaurants. We hope to see you again soon.

Great place to stop for an overnighter. Big comfy beds and very clean . The most amazing thing about this place is the breakfast buffet which is complimentary . Everything you could imagine including bacon , eggs , waffles and pancakes . Would definitely stay here again .

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day MikelD163OUB, Thank you for your review. I'm glad you enjoyed our new beds and our breakfast. We can't wait to see you again!

A great stay, staff went beyond our expectations and were greeted with smiles! The Breakfast was awesome, so many choices! They have a pancake conveyor belt, which as you can image was a HUGE hit and so taste!!!!

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Travellingmomma, Thank you for your nice review! Our buffet breakfast is a huge hit for sports travel. I'm glad my staff and our breakfast exceeded your expectations. We hope to see you again soon.

This hotel was very clean. It offered guests a decent breakfast and there was a coffee machine in the lobby which you could get various types of coffee or hot chocolate at any time. The room was a very good size and the decor was updated.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day kbgn2022, thank you for the 5 and your nice comments. I'm glad we were able to make your stay enjoyable.

Took my two daughters for a fun getaway they totally enjoyed the hotel and had a great time swimming and using the hot tub. We all had an excellent sleep and felt totally refreshed and relaxed. The staff were excellent friendly and very helpful.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Brendalee65, thank you for your nice comments and review. Our salt water pool and hot tub is definitely a guest favourite. We hope to see you again soon.

Suggest that BW Work Plan do not include work Construction when Guests are on the floor below, who will hear the loud noise while trying to sleep at or up to 11:13 pm. At 7:30 am construction work started again. We checked out early as we could not even sleep in.

Jennifer Krohn, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Good day Riverslb, thank you for your review. We did speak on the phone in regards to your comments, as we did not have any construction going on at that time. From our investigation it must have been the guest above you rolling on the desk chair. When alerted of noise our staff go up to the room right away and ask the noisy guests to quiet down. We unfortunately were not aware of this noise.

Quick and efficient Reception, spacious room, comfortable bed & duvet, weak WiFi kept disconnecting us from internet, good TV channel selection for sports & movies, good breakfast selection & quality, close to several restaurants along urban highway.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry your Internet was not as good as expected. We have a Optik program that gives each device a seperate bandwidth. Please let the front desk next time and we can trouble shoot the issue.

Room was clean, however walls must be paper thin as we could hear the kids in the room next to us quite easily. The breakfast offered was extremely disappointing. The "hot" items sit in a warmer..don't be fooled thinking you are getting a fresh omelet. It was a folded piece of carboard sitting in a warmer. NOT prepared for you. No fresh waffles etc. 2 varieties of muffins, 2 varieties of sweet granola bar, cold boiled egg, green apples. Oh.. packaged oatmeal you could mix in hot water. 2 types of cold cereal- rice krispies and chex. Bagels were offered, however i have never had a bagel like this before- textures was not the typical heavy bagel, it was light and airy. Needless to say, we went out for breakfast the next day.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not enjoy our breakfast offerings. As we are not a full service hotel, we do not have a kitchen so yes, our omelettes, protein items are precooked product. We do cook our eggs in skillets when we have scrambled eggs. All our pastry are ordered from a local bakery and we do have a fresh pancake machine instead of a waffle unit which is very popular with families.

Mohit at reception was awesome and made us feel so special. The rooms were so clean with excellent view. Awesome customer experience. I would definitely recommend BW at Kamloops if you are travelling from Calgary to Vancouver or vice versa.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the kind words. We are glad to have Mohit join our Team!

Clean, quiet, service oriented; we were just passing through Kamloops en route to Vancouver, didn't know exactly where we would end up so didn't prebook but it was no problem finding the hotel and checking in. Excellent wifi and good choices for the included breakfast.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many guests enjoy our facilities and yes, our wifi is great!

The hotel is easy to get to, the room was clean, the staff was friendly and efficient. I really love the ease of check-in and check-out when you are a rewards member. I would definitely stay here again.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our BW Rewards is a great program for many travellers to our town!

Went to Kamloops for a weekend track meet. Hotel was idea forbour purpose. Close to where the meet was and plenty of choice of restaurants nearby. This BW is an excellent place to stay in Kamkoops for any reason. I try to use this chain whenever I can but as it becomes more popular it is often difficult to find accommodation, especially at short notice.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Yes, it is a good idea to book early as we do fill up when any major event is happening in town!

Family of 4 on a 3 night stay to ski at sunpeaks. Usually we stay in sunpeaks and pay $350/night but this year I couldn't afford that so this $180 full suite (microwave and fridge) was perfect for us just a 45 min drive to the mountain and the pool was a huge hit with my young kids as was the full breakfast. Planning on staying here next year too. Clean, modern, easy Highway access to sunpeaks, right near dominos and Tim Hortons- great choice!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are a great winter value for skiing Sun Peaks. With many family activities around the hotel (Fun Factor, bouncy ball, etc) and a short drive to the hill.

Beds were grossly soft! Sunk right in. Stayed 5 nights with 4 people room was not cleaned or refilled until I complained the fourth day. One front desk clerk was very rude but the others were good. Hot tub had no jets,they said they were waiting on a part to fix it.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
WE are sorry your stay was anything but great! Our new beds on the floor you stayed on are upgraded pillowtop beds which are softer than normal but loved by many of our guests (we do have standard non pillow top rooms available). We are still waiting for a part for the jets which hopefully will come in this week (Feb. 22, 2022).

Passing through town and needed to stay 1 night, this location is our 'go to' spot in Kamloops. The rooms are always clean, staff are friendly, and the beds are consistently comfortable. We know it's going to be the same, consistent experience each time.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We pride ourselves in our service and it is always great to hear we are achieving our goals!

Staff awesome and friendly, check in and out smooth. First room had some noticeable and concerning stains on the sheets. Staff quickly rectified and got us a new room. Central location for shops and food as my husband and I stayed to go shopping for Xmas and are from out of town. Breakfast had options but eggs bland.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are sorry abou the situation in your first room and are reviewing how it was not caught in our cleaning process.

Speedy check-in and check-out was great for a night doing a long distance delivery. I didn't book ahead, but they had a spacious room for me, access to the pool and because I left too early for their complimentary breakfast, they had a few packed breakfasts to give out to go for early guest checkouts (at 2 am!)

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our Grab n Go for early risers is always appreciated.

Great hotel. The front desk employees were very friendly at both check in and check out. Bed was super comfortable and room was very clean. Loved the coffee machine in the lobby where you could get fancy beverages like lattes and cappuccinos. Would definitely stay there again and would recommend it to anyone staying in Kamloops.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our new lobby coffee machine is quite the hit for sure!

Beautiful Hotel. Clean and modern look. I have stayed in many Hotels over the years and the Best Western plus is at the top of my list now. Lots of parking and close to City amenities. Friendly staff and very help full I was on a ski trip with friends and the hot tub and pool where a nice perk. Well worth it. I will be staying at this hotel again.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We are glad you enjoyed your experience with us!

Super friendly staff Super clean Great for family's or even business. Amazing view of the mountains. The wood style ceiling were definitely a surprise look to the room Great for tall people, tall ceilings.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We get many families who enjoy our facilities and pool area.

Had a comfortable stay, room was nicely updated and had everything we needed. Very clean, bed was comfortable and had lots of pillows. Great choices for breakfast with friendly service. Hot tub was perfect

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5!

Sad to report that my business stay ended in finding a Bed Bug alive in the room I was staying in. Naturally I was horrified.Although the general manager apologized to me, they did not compensate me. I had many things to replace including my luggage. They claimed they “didn't know where the bed bugs came from” as their reason to not compensate me. Does that sound right to you?

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
This guest did have her room comped (she was not bitten, just found a bed bug in the room). No other bug or infestation was found by our exterminator.

Good location within walking distance to restaurants and grocery stores. Ample parking with 2 EV chargers, although shared with wheelchair spots. Semi sketchy area of street people…..keep valuables out of sight!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Yes, there is some street people in the area but it is always a good idea not to keep any valuables in your car when traveling. Most hotels have storage areas for large items, bikes, etc.

Staff and hotel were both excellent. Would recommend anyone to stay here. Questions were answered, explained areas of interest and advised us on weather conditions for driving to Vancouver on our last day.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. With the many changes on road conditions, our Team is always wanting to ensure our guests get to their next destination safely.

Checked in, nice stay. I had no issues, that is wonderful. The staff was good, rooms good, I have no complaints. I am a fussy person. Many times there has been some type of issue, this was a great hotel.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We appreciate when our guests, even our fussy ones, tell us how were doing!

We had 2 little pups travelling with us. The room was spacious, clean & all hard floors. No carpet anywhere was just the best & we appreciated this positive experience. We'll definitely stay here again.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. we adjusted our pet freindly rooms to hard woods a few years ago which is much appreciated by our guests.

Staff friendly. Room clean & efficient. Was nice having a separate bedroom and living room. No decaf coffee but nice coffee service. Breakfast ok. Would have liked a bit more variety. Would stay there again.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We do have decaf coffee available at the Front Desk for those who require it.

Travelling with a pet has its challenges but this property made it convenient with ground floor room that had easy access to outside. Cookies upon arrival were a nice touch. Huge room with tiled floors worked well for our 1 night stay. Free breakfast was a bonus and self serve cappuccino topped the checkout.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. We have all our pet rooms on the ground floor for easy access to the exterior.

I find the sound-proofing in the room was not the greatest, as I could hear lots of noises from the hallway and footsteps from the upstairs' room. But I just finished a 4 week vacation with my girlfriend, and this was the most comfortable bed we've slept in during our trip. Kudos!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry your stay was anything but enjoyable. We upgraded all our beds during Covid.

We stayed at the hotel in September 2021. The room was very clean and the design of the room was lovely. The lobby had a wonderful coffee machine, where you can make cappuccinos, latte or other drinks you like 24/7. The quality of the drinks is better than some fancy coffee shops. The hotel still featured hot breakfast, which was very nica given that the majority of the hotels switched to bagged breakfast.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. We are pleased that we are able to provide a breakfast service during these Covid times.

When we checked in, we were given key cards to a room that was already occupied so we had to drag our luggage back down to get a new room. The room we were given hadn't been properly cleaned. It was obvious that someone had been sitting on one of the beds and there was dirt and fluff where their feet had been on the bed spread. The bathroom counter was sticky and the tap was very streaked so I had to clean those. A dirty, used washcloth was still hanging on the shower rod. There was a long dark hair in the sink - we are both blonde. I dusted the lint and dust off the tv table and the Kleenex box. The hotel was apparently completely booked so I just cleaned up and we kept the room. We also overheard 3 different guests complaining about issues with their rooms. One guest was very angry as his issues hadn't been attended to. We are BW rewards members and I'm sad to say that this was very disappointing.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry we did not show our true hospitality during your visit. I have private messaged the guest. Cleanliness is one of the important part of our service and we failed on this stay.

I reserved a room through Best Western's website. I specified I needed a room for a handicapped person. This instruction was not passed on to the hotel. What was interesting was they noted I was a new client but passed on contact info that I haven't used since April 2020. The hotel did find a handicap suite but obviously the designer has never travelled with a handicapped person. I suggest they look at the handicapped room at the Heartland Hotel in Lamont, AB to see what one should look like

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I am sorry about your reservation error. We did our handicapped rooms in partnership with the BC wheelchair society and the BC building code for handicapped access. We have a high rating with Rick Hanson Society for our rooms and have had many guests who stay that state we have only accessible rooms they can use in Kamloops due to our layout and setup.

Stayed here one night during our recent road trip. Front staff were friendly enough and pool was lovely. The room was large and comfortable as was the bed. Unfortunately we could hear a number of neighbours well into the night - stomping and banging (cupboards?). Thankfully it eventually settled. Breakfast was lovely, especially being a hot breakfast with options to choose from. Would likely stay again in future.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Sorry you had some noisy neighbors on this visit. Banging the cupboards is not something we hear very often. will have to check cabinets near your room.

We had a suite, I was meeting a friend for the weekend and we really enjoyed the pool and hot tub, the location was awesome and the lady working the breakfast room was so joyful and pleasant. We really enjoyed them a lot. A downside was laundry room out of order but the front desk person directed us to a laundromat close by Also the bed was kind of worn out and we kept rolling into the middle. My friend seemed to always have to renew his key but mine worked the whole time! We enjoyed many sites and restaurants in the area. Really love Kamloops and hope to return again soon. Overall it was a great stay and we like the Best Western Plus a lot!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thanks for your review. We do have some new pillowtop beds on our top floor that may be considered soft by some guests.

This seems to be a newer property. We were very happy with our stay. Columbia Street is a busy place which means lots of restaurants and places to shop. Yet the rooms are very quiet. The young lady in the breakfast room was a true delight and the beakfast was terrific. We will stay here again

We needed a place to stay on our way to Vancouver Island and almost every hotel in Merritt was booked already, so we chose Kamloops for our overnight stay. Got a special rate on the Best Western Plus and we were very happy with our stay. Big room, very comfortable beds and very convenient location close to several restaurants and shops. We didn't use the swimming pool, hot tub or fitness centre, but they all looked good. The free breakfast was good, with hot options to choose from ( bagels, pancakes, scrambled eggs and bacon), plus the usual continental breakfast items like yogurt, fruit, pastries and coffee and juice. Will definitely stay here again on a next visit to Kamloops.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many travelers use our location for their needs in Kamloops due to many of the comments you stated.

The hotel wasn't bad just too expensive for what you get. Our first room was only half cleaned but they switched rooms for us. The pool wasn't very clean. It is a decent hotel but not worth $235. The breakfast wasn't very good but with the COVID restrictions it's to be expected. I didn't think they would even serve breakfast.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry for the cleaning issue in the first room (it has been addressed with the staff member). The pool was very busy the day of your stay with many families using the facilities which can make the area messy. We get many compliments presently with our breakfast program (we plate and tray breakfast).

Stayed with my daughter in a King suite, and my mom & sister in another double queen room. Each room was large, clean and well laid out. We were able to gather in the suite to play games & watch TV together with enough seats & room for 5-6. Breakfast options were great and all of the staff was very friendly.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many families upgrade to our one bedroom suites for their spacious room and amenities.

Excellent accommodations, clean and conveniently located. Staff were good to deal with and helpful. The room was well maintained. Breakfast area was clean and the choices were god, Staff again were very friendly.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments, we strive to provide superior customer care, even in these Covid times.

Wonderful hotel staff. The pool and gym are great but the show stopper is the breakfast! Convenient location for any family passing through to get to other destinations or for those sticking around Kamloops for longer stays.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many families are enjoying our facilities and services. Our pancake machine is definitely a hit with the kids!

Hotel is nice and clean but bed was not comfortable and we had a screaming kid next room and got no sleep. Not the hotels fault I guess but not one person asked how our stay was, which I was disappointed about. Just said to ourselves we'd very likely never stay at this location again. Be warned the pancakes are really gross too. Maybe just a one time thing but it was like eating wet flour.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry that you did not experience the true hospitality of our Team! We do get many families at the hotel due to the facilities we offer. I am surprised about the pancake comment as it is one of the highlights for many families in our breakfast program. We will take these comments and review internally to improve our services.

Bedding, towels, Kleenex, coffee cups, drinking cups were missing. One unclean looking towel hung up. Location good - breakfast good. Staff wanted me to pick up missing supplies from the front desk. They did bring up some, but were complaining.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
This was our mistake. Room Attendant cleaned but did not go back and restock supplies in the room.

Price is high for what you get. Great to have breakfast included! Good to have 24 hr check in. A great location to use Air Miles rewards at. Will be better when the pandemic is over. More complimentary items for the price.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our pricing this summer is actually still below our 2019 rates. Pent up demand has definitely increased demand this summer!

The hotel, good location I was attending lectures at TRU so was less than 10min walk. Breakfast was OK, not lot of choice. The room was not very clean, had some stains in the carpet. And all the coffee maker and cups was full of dust. Paid nearly 200 a night and expected better quality, was there 5 nights. The pool area child friendly.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
W are sorry your stay was anything but great. With Covid and the local fires, keeping dust off of stayovers are difficult presently with much dust and ash in the air. I have asked Housekeeping to address the stain in the carpet as the staff member should of caught that before your arrival.

We were supposed to stay in Merritt BC but due to the fires we felt unsafe, The Best Western in Kamloops had a vacancy so we went there instead. The room was nice and clean, the beds were comfy and the internet was quick. My grandson loved the pool area. The breakfast was nice and hot, we had a western omelette with toast. The girls serving the breakfast were very friendly and helpful.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Merritt is also a nice property, just they did have alot of smoke and fires presently. I hope you get to experience them in the future.

We had booked a pet room and it was confirmed by the front desk agent. Two days prior they cancelled our room because the front desk person did not actually book a pet room or get the guest number right. He was very busy getting me signed up for the rewards program though. We were travelling from 5 hrs away for a medical appointment with no other options, we live in rural BC. Very disappointed in BW, check your e-mail reservations if you book with these jokers.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
This guest booked with our central reservations who mistakenly booked them a non-pet room and we did not have any available due to the fire situation to accommodate them. We have reached out in a private message to the guest to apologize for the error that was done.

check in was fast desk clerk was super friendly and our room was vey comfy and clean! pool was amazing with the lazy river in it ! love it ! breakfast was like a take out resurant would rather it be bifft style but thats ok :)

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! While we are not back to buffet style breakfast yet, we have almost all of our pre-covid menu available by staff serving up, including our very popular pancake machine.

We stayed here for one night stop over on our way to Alberta. We arrived late at night and the lady on reception was super attentive and very kind offering is a free late check out if we needed it. The room is clean and well appointed with good coffee and tea making facilities. Unfortunately the walls are paper thin and you can hear most of what goes on around you throughout the night and early morning, so not a restful nights sleep at all and we are not light sleepers, particularly after a long journey. Due to covid protocols breakfast is served as a canteen style, which is fine and totally understandable, but as a result the food is not good. Cold scrambled eggs and cold sausages and just not tasty. It's a shame as this hotel has the potential to be great.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We apologize that your experience is not what you expected. We have solid concrete walls between each room and yes, we are serviing canteen style which we are getting many compliments on the service and quality. Our scrambled eggs are cooked fresh daily.

First time staying at this particular location. It was nice enough for the price and location. Room was clean and inviting, air worked well and the beds were soft and comfortable after a long day on the road. Lots of food choices near by and the casino is 7 min away. I'd stay here again.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many travelers find our location fits their needs for their stay in Kamloops.

My job is to book travel accommodation for pilots performing wildfire suppression efforts throughout Western Canada. I think most people don't realize that hotels often will prioritize higher paying vacation guests (especially in peak areas during the summer) and it can be extremely stressful and difficult to try to find last minute accommodation for our employees. Jennifer Krohn (the operations manager of this location) and the rest of the staff have gone above and beyond this forest fire season to make arrangements for our staff (the first responders fighting the fires in that area). While many other hotels in this area refused to even put us on a wait list, or price gouged our first responders due to limited availability, this hotel made special arrangements to ensure that we had a place to stay. I hope that others recognize and support businesses like this that are doing their best and prioritizing the forest fire suppression efforts (not trying to profit off the fact that rooms are of limited availability).

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We are part of this community and always feel we have to be there when we are needed. We thank you for keeping our guests and our families safe!

After a nine hour drive we checked into room, unpacked sat down to relax and a dog started barking and whining. Went into hallway and found the noise was coming from the room next door. Knocked on the door no answer. While in the hallway another dog approached and was led into the room two doors in the other direction from my room. Reported to staff and the only solution to the barking, whining dog was for my wife and I repack and move to another room. I would expect this situation in a lower priced motel not at a Best Western Plus!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry for the pet issue. Guests are instructed to not leave their pets unattended which was the case here. The staff member wanted to ensure your piece and quiet so they chose to move you to ensure you had a peaceful stay. as the guest was not answering their cell phone also which was provided.

This is a perfect place to rest between Edmonton and Vancouver. The grandchildren loved the swimming pool. The lazy river was thoroughly enjoyed. The breakfast offered was delicious. My grandson was thrilled that he could go back for seconds. They even offered glutten free bread for our daughter with a wheat allergy. Will definitely stop again.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad your grandkids enjoyed their stay and our facilities.

The front desk staff at this hotel was not friendly and in fact, rather abrupt. We had to call for more towels and soap and the front desk clerk was rude and told us we had to get it ourselves. For the price, we were not satisfied as this was no better a hotel than the 2 star hotels we would typically stay at.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry our service during your stay was anything but excellent. While it was a busy night for the staff member with a large walk-in volume, she could of handled it better.

Staff never explained chages so even though breakfast was included we went away to find a restaurant before continuing on our trip. Rooms very clean quiet area so had good sleep. Staff snooty did not take time to explain new corvic. Changes

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I am sorry that we the Team was not clear on the options during your stay. It was noted in the welcome email, on our website and in our guest rooms also to assist our guests.

Stay pleasant great staff felt safe great breakfast. Building appearance good parking good.Room nice size. Felt welcome safe good location.Nice decor and lobby. Covid protocol excellent staff helpful great attitude.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind review! Spring is here and our flowers are starting to bloom!

We love staying here and do so about once a month or so. Most of the staff are amazing and our status are always great. This time was extra special! We had the pleasure of meeting their newest staff member from the front desk Miss Tatjanna and what an amazing , sweet wonderful young lady. She's always happy ,cheerful and always goes out of her way above and far beyond to make sure every single person feels amazing. She focuses her attention 100% on whoever she's talking to , maintains amazing eye contact . We've been staying in hotels around the world for years and have yet to encounter such amazing customer service. Good job Best Western you've definetely gained your best asset with Tatjanna at your front desk.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We do have an amazing Team at the Hotel!

We chose this hotel for the pet friendly rooms and easy access out back for our small dog. The room was very large and clean. The beds were super comfy and in fact I wrote down the name on the pillow so I could find them for home. My only complaint is people who don't pick up after their pets.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many guests enjoy our Pet Rooms and their amenities. Glad you like our pillows!

Nicely decorated and clean room, the bed was soft and the room had nice separate sitting area. Great hot breakfast that you order and good to see staff wash tables each time someone left. Front desk clerk was amazing and helpful and I really appreciate her thoughtful actions of letting us park in well lit area.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and the 5! We are following all BC Health and BW "We Care Clean" protocols!

The motel has made it very easy to stay and be comfortable while the pandemic is on going. The use the pool was made easy and the motel has created a great way to get breakfast served in the morning. Staff are always pleasant and it is a great place to stay.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are following both BC Health and "We Care Clean" protocols to ensure the safety of our guests and staff.

An overnight stay here to get away and go out for a nice dinner in Kamloops. Our room was ready when we arrived which was a bit earlier than normal check in time. We were on the 4th floor with a view overlooking the front entrance and city. We had previously stayed on the opposite side and noticed it was a bit quieter than this time. Room was clean. Normal amenities such as TV, coffee supplies, small fridge , etc. Breakfast was provided and in spite of Covid, they offered a very good selection. Upon check out our vehicle wouldn't start so the front desk receptionist offered to get their maintenance person to boost my battery. Turned out to be a loose terminal but he had the proper tools to secure it. Great service by the receptionist and maintenance. Thank you!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. I am glad our staff showed the superior customer care we are known for and strive to achieve with every guest!

This room was not very clean. Dirt on the remote and cheese on the couch. The bathroom had hair from the previous guest. All at a time when there is suppose to be better cleaning for covid. The staff was not willing to help at all.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We did fall down on this guests visit. We have spoken to the team member and reviewed our cleaning procedures including ensuring the final inspection before approving the room for occupancy. It was disinfected correctly, just not cleaned after disinfecting properly.

Great price and terrific room. The view our towards the east is nice. Well appointed and very comfortable. Breakfast was very good and it was prepared nice touch given the COVID situation. Front end staff very helpful and knowledgable about amenities near hotel.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5 and your comments. We are always pleased to see our services meet our guests expectations.

I will be staying here again at least twice, on my next return to Northern B.C. coming this October. We both felt safe and comfortable during this not so pleasant time of Covid19, when it has been necessary for my husband and me to travel. From the moment we were greeted in the lobby, that was well marked out for guests to stand and be spaced out properly . There was a refreshment area set up for guests upon arrival while waiting to register/ check in. I would recommend an excellent stay in the Best Western Plus Hotel in Kamloops, BC..

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. We are following both BC Health Guidelines and "We Care Clean" Brand standards for Covid 19. Our guest safety and comfort are our #1 priority!

We had a staycation for my daughters 5th birthday. We had a wonderful time! The bed was very comfortable and we really enjoyed the pool! The service was excellent! Loved the option of still having breakfast for my girls with covid!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thanks and hope your daughter had fun in the pool!

The rooms could use some updating, but they were very large and comfortable. The staff was very friendly, though the checkin process took a long time (almost 30 minutes). There was only one person on duty at peak check in time (she mentioned they were a bit shorthanded) and there was a long line of people checking in (properly spaced). As several didn't have reservations and/or weren't Rewards members, it took a while. But good location for a night's stay when on the road, close to the highway and restaurants. Good breakfast options in the time of Covid.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We were a staff member short that night. We have renovated our 4th floor and have delayed the 3rd and 2nd floor until we can ensure cash flow to both operate all winter and renovate this spring.

Felt safe from the moment we arrived to the moment we left. Lots of parking, room was nice, we disinfected the room ourselves just to be extra cautious. Breakfast was good, you order and get served your meal from behind barriers. very safe.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Guest safety and comfort are our highest priority during this Pandemic.

Beautiful clean hotel. Friendly professional staff and service. The reception lady was awesome! Rooms are bright and spacious, staff and Hotel all are complying to Covid rules assuring comfort and safety to all their guests. We highly recommend this well kept well managed hotel.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. In this Pandemic, we strive to maintain our level of service with the restrictions that BC Health and "We Care Clean" have placed on us! The safety of our staff and guests are our priority!

We enjoyed our sty, it was a first hotel stay since the CoVid pandemic hit Canada. We were not sure what to expect. The staff were excellent, we felt welcomed and safe. We had a great sleep in an awesome bed, enjoyed breakfast and continued our journey. Thank you BW!!!

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our Covid protocols meet both BC Health and Best Western "We Care Clean" standards. We are ensuring the safety and peace of mind of both our guests and staff!

Only place we stay when in Kamloops. The staff are always friendly and offer amazing customer service. My wife has a service dog and we have 2 teenagers and they love the lazy river and size of the pool.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are pleased that our facilities meets your family needs, even the furry ones!

We had a great stay at this location, staff was friendly, easy to talk to and all were very helpful. The cost per night was good for the value we got, especially due to the Covid. The check in was easy, from desk staff was very helpful in providing us with a location for dining, we got to the hotel sort of late. I would go there again, hands down.

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are following all BC Health Guidelines and Best Western "We care Clean" standards to ensure the safety of our guests and staff.

Great hotel. Best Best Western I have been to in a while. Nice staff. Clean. But my car was vandalized and played stolen in the parking lot. No warning or caution on check in. Then when it happened, they said it happens all the time. Their security footage was mute. Awful end to a nice stay. Dont stay here if you have a car. It will get vandalized and people in Kamloops just consider that "normal".

Tim Rodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Guest had her plates stolen. It was the Police who stated it happens all the time, not the hotel. As she parked with back facing street, camera does not show the plates taken. Staff went out of their way to find options of how she could still drive home without plates (It took a few calls to find a supervisor for ICBC, who explained what the guest had to do to get a permit).

Very clean. Very friendly and helpful receptionist. Even with the Covid protocols in place, the check-in and next morning complimentary breakfast went very smoothly. Great location and easy to get to many restaurants and shopping centres.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We have instituted the BC Health Guidelines and Best Western "We Care Clean" protocols to ensure the safety of our staff and guests. We have reopened our pool, hot tub and fitness room with new guidelines and procedures.

Pool was open just had to call for swim times. Grab bag breakfast Service was awesome very helpful had options for paying Quiet Great location Nice and dark in room Love the heated bathroom floor Fridge/microwave

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you! We have established safe protocols to meet all BC Health Standards for the safety of our guests and staff! We are currently updating our Breakfast Program to include reopening our Breakfast room with social distancing as of June 15, 2020!

The hotel has a covered area next to the foyer for un/loading your car when arriving or departing- good when snowing. The lift is big making it easy to get suitcases in. The breakfast was superb, immaculately clean and well catered. The rooms are a good size. The bed & pillows excellent for comfort and rest. The hotel has a car wash, gas station and shopping centres close by. Good location for the shuttle bus to Sun Peaks. The young bloke at the reception was very helpful with the invoicing. If lucky enough to return to Kamloops, we'd gladly stay again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your patronage and review!

good place to stop while travelling through BC. Friendly staff. Reasonabley priced. Located for easy access to the main highways. The rooms are a little dated, but comfortable. Quiet location. Would recommend to friends and family.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have redone our top floor and planned for 2nd and 3rd floors in 2020.

The rooms were large and CLEAN!. They are pet friendly and accepted our 20lb dog no problem (with a pet fee of course). We stayed at two other hotels throughout the province this trip and none of them were as clean as the Best Western. Definitely will stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We do pride ourselves in maintaining a clean property, especially our pet rooms.

The room was very clean, large with a large bathroom. The hotel had a large clean pool and hot tub. There was also a continental breakfast. The internet was fast and efficient. Staff was friendly and able to answer all questions.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our breakfast is a buffet style program with eggs and a protein that is rotated daily.

The hotel is kept very clean and the beds/rooms are comfortable. The breakfast offers multiple options from eggs/bacon to oatmeal and fruit. The location is close to shopping as well as the bus system.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! Many guests find our location great for their needs when visiting Kamloops.

Traveling with my daughter and 4 little ones and staff were friendly and accommodating and made it a pleasant break in a stressful travelling time. (/roads were bad). We chose to stop to make it more fun for kids and the pool and breakfast made it a joy to travel with the family.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We had a few families who like you, chose to stop due to the road conditions this past weekend.

In town for business so spent the night. Was offered advance check-in via BW's mobile app so proceeded that route. When I got the to lobby all I had to do was show ID and the CC I was using. I was upgraded in room (KS on top floor). Very quiet on the back side of hotel, room was clean and it was quiet.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests are liking our Mobile app that allows them to provide a lot of the details needed to speed up check-in before they arrive.

We were traveling down to Kamloops for a funeral of a close family member...a parent! I asked if they have any special rates for people traveling for a funeral and staying 3 nights. I was told the manager that looks after these types of special rates was away until the following week which doesn't help us at all. The room we were given was directly across from the elevator so we could hear people waiting/exiting the elevator and all the cleaning staff with their trolleys early in the morning. I must say the room was very clean and nice, even though it faced the parking lot and columbia street The bed had a big hole/dip in the one side and made me feel like I was gonna roll out of bed onto the floor. The pool was very very cold which made my daughter shiver almost immediately. The hot tub was almost too hot to use...I'm guessing it was 103f or 104f which was quite surprising for a hotel hot tub. There are no change rooms in the pool area and the shower is right on the pool deck area. Both nights we used the pool/hot tub there were no towels left in the pool area to dry off with. The breakfast room was nice and spacious. It had a nice selection of toast, scrambled eggs, sausage, bacon, pancakes, muffins, cereal, and juice/milk/coffee to drink, unfortunately the food was cold 2 out of the 3 days we were there. There is no bar or restaurant in this hotel so both nights we were forced to order out and leave the hotel to go get dinner. We would have of had 2 other groups of family members stay there with us but we couldn't rightfully recommend this hotel to them as it was very expensive and we couldn't give it a good review after our first night there. DEFINITELY not a 4 stay hotel !!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not enjoy your stay with us during your visit to Kamloops. Our pool and hot tub are maintained to Health Dept. standards but can seem hot or cold with the outside temperature changes this time of year. Our 2nd and 3rd floor will be getting new beds this spring (we did the 4th floor last year). We will do a check of our rooms for any bed issues as this is the first complaint like this on our beds. We use remarks like this to review our services to assist the Team in improving their performance in the future.

I have been seeking out BW Plus on all my trips over the past 3 years. Their hiring of quality staff is excellent (no I do not have any family working for them) and their attitudes are always great. The rooms and amenities are first class for my purposes and the range can be very first class to always a room and hotel I can count on. BW Plus Kamloops never disappoints.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. Yes, we do hire quality staff and provide quality facilities. We just upgraded our 4th floor and will be upgrading our beds on our 2nd and 3rd floor this winter to ensure our standards meet our guests expectations. We thank you and many of our regular guests for recognizing our efforts and your patronage.

The building is great but the service is poor. Food trashes on the room carpet, loose treadmill in the fitness room. Only 2 towels in the room whereas I had made a reservation for 2 adults and 2 kids. Staff don't show a welcoming attitude. This place has lower quality compared to BW Plus hotels in Ft McMurray and Fernie.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not enjoy your stay. The treadmill has been fixed (your note was the first report). There are more towels on the shelf of the bathroom cabinet in each room as we put 3 sets minimum in each room and add when more guests noted on reservations.

The staff were very courteous of all our needs. The room and hotel was clean and presentable. The beds were neat and comfortable. The breakfast was excellent and complimentary with our stay. Excellent

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to provide superior customer care and it is nice when our guests tell us we are exceeding!

The Best Western in Kamloops is an excellent hotel to stay at in the area. The view over the city with the Xmas lights sparkling was delightful. The staff from all levels to the front desk, breakfast nook and cleaning staff were pleasant and accomodating for whatever we needed. The hotel was nicely decorated for Xmas which made our stay even more pleasant.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review! Our staff and owner's do get into the Xmas Spirit! We just confirmed our hotel is reducing the points needed to stay on a free night until Feb. (only 10,000 BW Points - Sun - Thurs). Merry Xmas!

Best Western is my go too hotel chain and has been for a dozen or more years. Now sort of retired it's still my #1 go to. Always friendly staff and you know that you will be satisfied with the experience each and every time. Their are minor differences in each hotel but I have never not been pleased

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and patronage with Best Western! We strive to provide superior customer care and it is nice to hear when we are achieving this by our guests!

I'd recommend this hotel, out of all the Best Westerns in Western Canada, this is in the top 3 and the breakfast was probably one of the best if not the best. There are also decent restaurants within minutes from here.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and compliments of our Breakfast Program. We are always striving to achieve a high satisfaction in our program and it is nice when we hear we are succeeding!

Huge rooms and very professional hotel. Our stays here frequently on business in the Kamloops area. Only complaint is that beds are too hard for my liking. The hotel is near two great Indian restaurants.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are changing our standard room beds this spring to new Eurotop models! They will be a little softer than the great Serta Perfect Sleepers we have now! Our Top Floor has already been changed to pillow top models.

The staff are always great to deal with, rooms are clean,pool and hot tub are great and you always get a good nights rest. Breakfast is always great with many options for anyone to choose from. Great place to have a family stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. i think the 1 is meant to be the best! We thank you for your review.

This is a great hotel for a business stay. Very functional. The pool and hot tub were amazing and relaxing after a days work. The breakfast was served on paper plates which I thought greatly diminished the otherwise quite tasty experience. Convenient location though.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. As part of our "Green Program", our plates are compostable and made from renewable products. This eliminates the need to use harsh chemicals to clean china which then the water used is then filtered thru the city sewer system and put into the river system after. We feel this is a greener solution for us in Kamloops!

Every "once-in-awhile" we get pleasantly surprised by an exemplary property and its staff. This certainly applies to the Best Western Plus Kamloops Hotel. The front desk personnel treated us as special people. We were also pleasantly surprised by the room upgrade that was given to us. The small suite was incredibly clean, modern, and everything worked to our satisfaction. Prospective travelers should also be aware that a complementary breakfast is available. We appreciated the wide array of cold and hot items. We tried hard to find something wrong with this hotel. We were unsuccessful. We have no hesitation in recommending this fine property.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. This fall we are starting some upgrades to improve our all ready great facilities!

Great location for a halfway point between Edmonton and Vancouver! Wonderful for families. PET Friendly which is great for us and our pup. Close to a huge assortment of restaurants and fuel stations. It is our go to place for the past six years.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! and your review. We are always happy to hear when we meet or exceed our guests expectations!

We found the location of this hotel to be its most appealing attraction. Staff looked tired, and displayed very poor customer service. There was a miasma of cigarettes throughout the hotel. Breakfast was unappealing, however, the coffee tasted great.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry we did not meet your expectations. We are a smoke free property and strive to maintain that for all our guests. We are sorry that our other guests made your stay unenjoyable.

hotel was almost 3/4 full, quiet night and very comfy bed. microwave and fridge an asset. only thing that woke us up was the maid but it was 8 am and time to get on with the day. Wifi wasn't the greatest but it worked. Room was clean but dusty - they should have done a quick room check before we arrived.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We appreciate your feedback so we can work on our services to improve for our future guests. It is by telling us your experiences, we can made valued changes to improve.

this was a last minute stop in Kamloops and and we were lucky to get a room everything I had checked on line was booked but took a shot and they had a room available . The front desk people were very nice and helpful as well as the Breakfast ladies were very accommodating. Overall a great hotel and is close to plenty of restaurants and stores.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Yes, sometimes we do hold last minute rooms that may come open but booking ahead and direct is always a good idea!

Having spent five days at the Osoyoos Best Western which was amazing, we decided to stay at the Best Western Kamloops. This was very disappointing. The room was depressingly dark but clean and tidy. The front desk staff were disinterested. Breakfast was mediocre. This hasn't stopped us using Best Western Hotels.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not enjoy your stay with us. The Osoyoos is a great property but more of a extended stay product which we are not (i.e. they have kitchenettes and host snow birds in the winter). Our breakfast program is constantly being changed and updated, we are sorry you did not enjoy what we were offering during your stay.

I stayed here on a stop over on the way from jasper back to Vancouver. It was a nice base from which to have dinner out in jasper and do some shopping. The place is clean , good sized rooms, and the bed was very comfortable. I personally slept very badly as there was a green smoke alarm light right above my bed which I could do nothing about and did emit quite a lot of light when it was dark. I ended up on the small sofa at one point just to get away from being under the light. I am sure this wouldn't at all bother most people but I find it hard to sleep without darkness. The breakfast which was free was functional and nice but nothing to write home about. There is a smallish pool and small fitness room (it's not a gym). An average place but a decent stop over with free parking.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our pool and hot tub are saltwater, thereby no chemicals.

I enjoyed the room and the bed. I slept very well. The breakfast was kind of basic, good, but basic. And the gym the same, quite basic. The staff was nice and chatty. The hotel is far from the downtown (not that there is much to see there).

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our location is ideal for shopping and enjoying the many international cuisines near our hotel.

Didn't give me all of my reward points, or my Green option points. Room was dusty, poor housekeeping. Asked for a late checkout, put the DND sign on the door, the housekeeper still disturbed us early, and asked if we were a late checkout, I said yes, she said front desk didn't tell her, front desk said they did and got in to a blame game. No towels in the pool area. Wifi kept dropping off. This BW location continues to deliver poor service, on the most basic of things. The saving grace was the dining room attendant 2 of the three nights we stayed there was fantastic, professional, and attentive. I wish a second BW would open in Kamloops so we had options.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our records do show that your points for doing the Green option was posted upon checkout. It can take a few days to a week to appear in your account. We do apologize for the misunderstanding on your departure and the team had a meeting to clear up procedures on DND signs on doors. We strive to provide superior customer care and did not meet this standard on your stay. We will strive to do better!

The hotel is in a good location, the rooms are very comfortable, staff are friendly. Nice selection for breakfast, lots of parking. Thought that the running/walking map was a very nice touch . Will definitely stay at this property again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. Many guests enjoy the running map designed by our own Running guru, Jo Berry!

Always stay here any time we are in Kamloops. Very clean and friendly staff. Great location. Breakfast is a variety of options. Love the pancake maker...so quick. Breakfast room kept spotless.very comfortable beds.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to provide superior customer care in our service and facilities. it is nice to hear when we are doing it right from our customers!

We stay at the BW Plus Kamploop with our little dog for 2 nightsl The room is nice a big and the floor is not carpet which is very nice, make the room feel cleaner. The staffs are very helpful and good breakfast. Closed to the look out so we can go for a short walk down to check out the view.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. Our upgraded standard rooms on ground floor that are also pet rooms with laminate floors are very popular, even for those without pets

Not happy with the service. Hope if they improve it. Won't recommend anyone who is looking for any preferred membership services which they get any other bestwestern where they are valued. I am not going stay at this hotel anymore.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I have responded in private message to guest. Due to Long Weekend and being sold out, only a Top Floor queen was available for upgrading guest.

Gone downhill. Stay here every year on labour day weekend and have been extremely satisfied except for this year. Price has increased by 25/30% per night and lack of staff has created areas of concern.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We do apologize for not meeting your expectations. We did have a staff shortage on the Friday but were fine at the Front Desk on Sat and Sunday.

This is a really great hotel with many amenities. The rooms are clean and spacious, the breakfast is really good and the staff are very friendly. It has everything you need for either business or personal travel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to provide superior customer care to all our guests.

This hotel is fairly new. The service was great. The rooms spacious. For the most part the room and bathroom were very clean. There was one housekeeping issue but management took care of the issue and made sure our stay was good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and allowing us to make your stay right by letting us know when there was a issue in your room.

Great location, easy access to freeway as well as downtown. Rooms were clean, quite spacious and well maintained. Service was friendly and helpful. Breakfast was as good as can be expected for situation. Lots of parking, quite quiet, bed was good and bedding was quite nice. Pool area was clean and hot tub was nice and hot.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. We added some pool noodles and beach balls for the summer which the families are enjoying.

The staff were very helpful with storing my sons downhill mountain bike and consistently offered other assistance as requested. Thefoodservicestaffhpedwoth special food required by my son due to gluten intolerance .

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are a Bike Friendly Hotel and have been working on improving our Breakfast options for low carb and gluten free guests.

This hotel is older, but had clean rooms. Location was good off highway easy to find. Basic breakfast provided. Rooms seemed a bit on the smaller size for 4 of us sharing one room. Front desk were very courteous and even allowed us to check in early after travellig all day which was nice.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are partially renovated with more to come this fall.

Love the pool! Love the fitness centre! Rooms are always clean and in good working order. I was travelling with young grandsons this trip. They loved the breakfast buffet; great selection and easily able to accommodate two very different appetites.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to provide superior customer care in a well maintained facility. We have many options in our Breakfast program for the young and young at heart!

I had issues with my reservation due to BW corporate policies. After being spun around by some national BW employees, I decided to stay at this hotel anyway - mostly because the women at the front desk was so kind. Know, the following: the parking is ample, the rooms are fine, the breakfast was better than average, the WiFi worked very well and the service was professional. Over the last two weeks, I have stayed in maybe 7 different properties throughout south and south-central BC (Cranbrook, Kelowna, Grand Forks, Kamloops, twice, and Whistler. All of these stays involved Wyndham, Hilton and some independents - this BW was the best.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words about our service. We strive to provide superior customer care to all our guests and it is nice to hear we are achieving our goals.

Although the lobby and exterior of the hotel look nice the rooms are horribly furnished. Bed is uncomfortable, walls are paper thin and the decor is horrendous. Stay at the Sandman Signature which is less expensive and in a completely different leauge than this place.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not enjoy your recent stay with us. We strive to provide a quality product which our rating on TripAdvisor reflects the ratings of our guests over the years. we just received the 2019 certificate of Excellence and Hall of Fame award!

The Kamloops Best Western has made a pretty good accessible room with excellent bathroom facilities. The bathroom is very large and fully tiled, including a wheel in shower (also bench provided) with a large amount of room for even the largest clients. The general suite has a large main room with a secondary bedroom off to the side. The bed in the room is comfortable but very hard to get onto because of the height off the ground. People in wheelchairs who cannot stand will have problems getting on the bed and may have to use the fold out couch which makes into a twin bed. This hotel gives you a lot more room to pay with than any other hotel I have stayed at. As a disabled male (late 50's) who cannot stand I have used this hotel on multiple occasions and my only caution is the height of the main queen sized bed. If you can weight bear this is less of a problem but the bed may still be high for shorter people (under 5'4") who can stand.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. This is the first time we have been noted the bed height. We will review if we are able to make one of our 4 rooms with a lower bed to resolve this issue.

The hotel was in good location but most hotels in Kamloops are. The inside decor is very clean but just a dark outdated interior. It was the noise level that would deter me from staying again. I could hear the footsteps from the floor above very easy. So much so that it woke me in the early morning. Also the noise from the hallway was easily heard too. The bathrooms in the room are at same end as the beds so the disturbance of noise from someone in the bathroom can be heard when you are in bed too. Whereas other hotels placement of the bathroom is right when you open the door so there is more separation from the noise and the opening off the bathroom door isn't immediately right into the main sitting and sleeping area of the room. This was by far the biggest downfall of this hotel. I could put up with the outdated decor but if you are a light sleeper then pack earplugs or avoid booking here or you won't get much sleep.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not enjoy your stay. Our bathroom design was to eliminate the bathroom pipe noises from other guests that you would get with a bathroom by the front door which we believe we have accomplished.

We recently stayed here for 6 nights at the end of June. During our stay, while recovering from a medical situation, we experienced horrible main desk service on a daily basis. We do a fair bit of travelling and have always found that the front desk staff set the tone for a stay- asking how your day has been, what are your plans while you stay, are you new to the area, a simple good Morning, just wholesome down to earth customer service. The front desk staff at this location needs major overhauls. Seldom ever acknowledging anyone to the point of being rude. We were locked out of our room continually so we had a lot of interactions with front desk staff. Sadly, while they were having problems with their electronic locks, we the guests were made to feel like an inconvenience. At 1 point 4 of us on the 4th floor were locked out of our rooms and looked at each other wondering who would draw the short straw to go down to the main desk to ask for help to get us in our rooms yet again. On day 3, it took no less than 3 trips down to request the key be reset. Finally on the last trip I asked the gal to come up with me as I wasn't going to go down any more times. Our saving grace at this hotel was the breakfast hostess- Michelle. She was so friendly, asking everyone how their Day was going, did they need anything. She should be a trainer for the rest of the team. She is the reason we didn't check out earlier and find a different place to stay. The hotel is clean and well taken care of. It is easy to find and located close to many places that can be walked to.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
First, I want to apologize for the service you received during your stay. I was not aware of this situation and will review with the staff to find out why the lock problems happened. with RFID locks, this should not happen. We strive to provide superior customer care to all guests, and yes, Michelle in breakfast is a great example of the level of service we strive to achieve each day. We just won the Certificate of Excellence for 2019 and the Hall of Fame award!! We will strive to maintain that level in the future.

I was at the end of an 8 day tour and stayed over to catch a flight home the next day. The hotel itself was excellent. My only issue is that I did not have a car and there were no restaurants near by.

Tim R, Front Office Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have over 20 restaurants within 3 blocks of hotel with many cuisines for our guests to choose from. We have a list and map at our Front Desk.

This by far one of the best hotel we have stayed at,Clean and modern ,friendly staff very nice hot breakfast, Great pool, hot tub and gym.Would definitely stay hear again Reasonably priced as well.Conveniently close to shopping and restaurants.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to give superior customer care in our service and facilities, it is nice to hear we are moving in the right direction.

While driving from Edmonton to Maple Ridge decided to stop in Kamloops. The Best Western hotel offered indoor pool and breakfast included. We were travelling with our 4 year old grandson. Would highly recommend this hotel. Staff knowledgeable about area. Very courteous.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many Grandparents enjoy our facilities with their family while staying in Kamloops.

Excellent location, staff and hotel! There were 9 of us on a motorcycle trip throughout western Canada, and they took care of our group with ease! Will definitely be back on a future ride! Most importantly, the hot tub was hot!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our staff enjoyed being of service to your small group. We have many motorcycle groups stop in every summer. With a car/bike wash next door, our groups find our location Ideal for their needs.

Nice location and well priced. I was surprised at how close it was into town off the highway, after driving all day it's nice to get to your location with having to navigate all over town. Clean hotel room and decently priced.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you. Like you, many guests find our location great for getting off and on the highway but still close to many city amenities for your stay needs (restaurants, shopping, gas, etc)

My adult daughter and I stayed here for 4 nights and overall, it met my expectations. The included breakfast was good, although they only change the eggs/meat between 2 options so it would have been nice to have some variety. The pool and hot tub were great but I found the floor quite slippery and it could be dangerous. The rooms were typical hotel rooms but the beds were comfortable. I don't understand why most hotels have bath towels that do not wrap around a regular sized person. Some of the front desk staff were really friendly and others no so much.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry we did not meet or exceed your expectations.

Very nice Hotel, clean rooms good location, breakfast leaves a little to be desired, not very good at all, Hotel staff were very good, helpful, nice pool and fitness room, good stay overall.We would use this property again,

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry you did not find our breakfast program to your liking. We strive to maintain a balance and variety to meet as many tastes as possible. With a daily change of protein items, this allows our regular and more than one night guests to have a variety during their stay.

Very clean and quiet hotel. Slept great, didn't hear a sound. Hot free breakfast was fabulous. Really like the fact that they are ahead of the times and have plug ins for electric cars. That is the way of the future!!!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are also working on a Biosphere designation for 2019!

Looking for a great stay with your dog, look no further than Best Western Kamloops. Great support staff, food, pool and restful sleep. Stayed here many times and your dog gets treats and roll of doo doo bags in a holder. Get a Best Western rewards card like I did.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments! Yes, we like our furry guests and getting a BW Rewards card is the way to go!!!

The best western plus in Kamloops never dissapoints!....You can always expect a clean, friendly place to call home while you stay there...Their breakfast is the best of anywhere I've been, lots of selection and a great helpfull staff....Highly recomended!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We strive to provide a superior experience at our hotel and it is great to hear we are succeeding!

From observation this hotel was the best available Rooms spacious close to park & walks & within distance of city Only stayed as a stop off for train return Reasonably happy with accommodation, staff & facilities

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many guests like you find our hotel the best available in town.

It is located in good distance from restaurants and entertainment. Rooms are comfy and have fibe TV.Weight room and swimming pool as well. Parking is scattered at best get there early for good location.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of the conference guests enjoyed our location and facilities for their stay in Kamloops.

We spent a night recently and found the staff friendly and room clean. The breakfast offered lots of choices and there were a number of parking spots available. The hotel is in an area with many restaurants and shops but also not far from the highway. The only downsides were the rooms didn't seem to be very soundproof and the beds/pillows weren't super comfortable.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are sorry you did not enjoy our beds.

Apart from a comfortable, clean room and friendly, efficient staff, Best Western is noted for breakfasts and this one did not disappoint. Different egg and meat options both days (scrambled and sausage one day, western omelette and bacon the other). Another interesting touch was a pancake maker instead of a waffle maker. TIP: even numbered rooms face the road and there can be quite a bit of traffic noise.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We try to provide a variety as much as possible for our guests that stay more than one night.

O have absolutely NO complaints about this hotel. If anything the mattresses and the breakfasts are less than stellar but overall I liked everything about it. It must be new construction because the layout was definitely different but the shower was the best water pressure, the breakfast was decent, sleep was good. Although come to think of it the heater was a little noisy of you are a light sleeper? And it uses the "old knob style" thermostat so it takes a while to get the temp correct. Which sucks if you have to adjust it in the middle of the night. Other than that... it's the best place I've stayed in Kamloops so far!! Cheers!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Actually, our heater has a thermostat on the wall that is to be used to turn it up or down (wireless system). We did do a unique design in that the plumbing is all between rooms so no one sleeps by any plumbing.

Positive experience, great hotel for a quick business trip. Centrally located in Kamloops, close to all necessary amenities. Hotel was clean and tidy, room was as well. Staff was very courteous to me at all times.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. As you found, many of our guests are finding our central location ideal for their visit to Kamloops. From great restaurants, close to TRU and Tournament Capitol Center to name a few things.

The counter staff made a real difference in our stay. Whether we were coming or going, the staff always greeted us with a warm smile and a good morning r afternoon. My sister was suffering with laryngitis and one of the front desk staff brought up a kettle and some teabags, so she could soothe her throat with a hot cup of tea. The room was comfortable and the beds above average, with plenty of pillows.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We pride ourselves in providing superior customer care. i am glad the Team lived up to that standard.

After 9 hours driving from Calgary this was a rest stop for us. Nice town, nice hotel, nice views,nice room, hot bath, nearby restaurants, good breakfast. Relax a bit. Then on our way again. We are retirees so speed of getting to the destination is not all that important. We have lots of time. We don't want to get to the destination exhausted.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for patronage during your trip through Kamloops. We get many travelers who are seniors and want just the right spot for a stay in Kamloops!

From the moment I arrived I felt staff treated me with care and concern. Offering directions when needed, made me aware of gluten free options, and gave treats for my dogs. It's the little things that count. Room was clean, refreshment station in lobby, pool and hot tub open till 10:00 p.m. I can count on Best Western for a great stay, no matter what city or country I'm in. Always high standards.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We pride in providing superior customer care and it is great to hear that the Team is performing. Furry guests are a specialty of the Team!

This was my second time at this location. I will make this my regular. Close, but not too close, to the freeway and restaurants and other amenities. Rooms are top notch and the free breakfast is reasonably good. Make it a go to place in Kamloops BC.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are pleased that you have enjoyed your visits with us and to make us your "Go To Place" in Kamloops! We strive to provide superior customer care to all our guests, all the time!

We had a very enjoyable stay for one night. the check in was smooth and friendly. Our room was quiet and very clean. Really appreciate having a microwave and refrigerator. The bed was a little soft for our preference, but the pillows came in a selection of fullness and we found them to be to our liking. The breakfast was hot and ample with scrambled eggs, bacon, fruit salad and a selection of danish. there was also cereal and a pancake maker etc. I would not hesitate to stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We do have new pillow top BW Premier quality beds in our premium rooms and will be replacing our standard room beds this fall.

Great place to stay, staff very nice, friendly and helpful, room was large and clean, great location. They had laundry available to use which was great for us. The hotel offered a free breakfast which has a great selection to choose from. The indoor pool was nice for the kids to burn off some energy.

Staff went above and beyond to accommodate us after a mistake by me and Travelocity. The place was spotless. Nice pool, hot tub and gym. Comfy beds, good breakfast. Pet friendly, rooms are quiet and thermostat works. Really good sleep.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. I am glad our staff could resolve the issue quickly for you.

I picked this hotel because of the reviews, and I was not disappointed. We had our two dogs with us, which normally I hate staying in hotels when I have my dogs because the pet friendly rooms are usually disgusting. This was not the case at this best western. The room was very big with lots of space for my 4 year old to play. The pool was nice but too cold for me. My son was happy tho! The free breakfast was very good and had more selection than most other hotels I've been to. All and all it was very clean and the staff were very friendly.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad your furry family enjoyed thier stay with us. We have renovated all our pet rooms with laminate floors and are located on the ground floor.

Arrived after 8. Young lady at the desk was a trainee. Put us on the 3rd floor rather than the 4th as requested. Did not explain that it was an upgraded room until questioned. The “trainer” sat on his butt playing on a computer, offering no assistance. When we came down later to go out to eat, asked him the closest place. He grunted Brown's Social Club, two blocks away. We walked the two blocks and discovered a multitude of eating establishments, some much closer than Brown's. Next morning at check out, staff did not say good morning, how was your stay, nothing! They need to be trained that they are in the hospitality business!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We have contacted the review in a private message. Our staff did not provide superior customer service as we are noted for. We will be speaking with the training Front Desk agent to ensure the training is more robust and active for our new employees.

Had a little trouble finding tis hotel, It was worth the trouble this hotel was clean, breakfast was good and staff very helpful. Kamloops is a beautiful city to visit. 200 characters is way to many for a review

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and we are glad you found us!

I always stay here when I'm on business for the simple reason it's a great hotel also it's great services it offers and close to a number of nice restaurants all within a short drive or walk. The staff is always friendly and pleasant just an overall good experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are always pleased to hear our efforts to provide superior customer care meets our guests expectations.

I left forgot some non perishable items in the fridge when I checked out. It was 5 X 710 ml of pop plus an Energy drink. I called the next day to pick them up and was told that they were not found. Apart from this I found the property and the staff pleasant enough.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. I will review with the housekeeping team on the missed items. We have a policy of items left for 72 hrs so not sure why they would not still be there.

Stayed with a total of 6 people. All of us enjoyed the stay. Very comfortable beds, spacious rooms, large bathrooms, friendly staff, lovely continental breakfast, hot tub was the perfect temp. tho the pool was a tad chilly, good location. Highly recommended.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us. Our pool was just cleaned and refilled recently so it might of not quite been up to full warming during your stay.

Great, beautiful hotel close to downtown and major highways. Nice breakfast with several hot items. Super friendly staff and very clean nice rooms. Very close to TRU, walking distance. Large parking lot.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Many of our guests find our service and location ideal for their needs in Kamloops like you have. We are glad you choose us for your needs in Kamloops.

This hotel is great place to bring your travelling sports team. The pool was a hit and the hotel is centrally located so you have a wide variety of restaurants to take your players for a team meal. We have stayed here on multiple occasions with success.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We host many sports teams, especially those who are participating at the Tournament Capital Center, walking distance from the Hotel. As you mentioned, many great restaurants around the area for team meals.

have stayed at this property many times over the past 10/15 years and have always been pleased wit the staff, the room, breakfast and general presentation of the property, I will stay again, I like it..

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thank you for the kind words. It is guests like this that tells us we are doing the right things to improve and maintain our property for our guests.

We booked this hotel for our trip to Vancouver. We like Best Western as it always delivers on the promise. This is not the first time we stopped at this hotel. The check-in was very quick and smooth, the room was great (spacious and quiet). We like the fact that the hotel is easy to access from the highway and has nice shopping area and restaurants near by. We recommend this hotel for the quality of service that they always deliver.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We appreciate your patronage and yes, we also think our location is great for your needs in Kamloops!

I think this is a very good, convenient and clean hotel near to the Inland Hospital, which is just at the bottom of the hill where the hospital is located. Of the options this appeared to be the best and most convenient for our purposes. The breakfast is a great benefit, as is the poop and hot tub.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We have many guests who take advantage of our Hospital Rate when the need arises due to having to visit or use the Hospital services.

The staff was very professional in all ways. Room was clean, roomy, and comfortable.The parking lot is very spacious and easy to park.You do have to leave to find a good restaurant, about a 10 minute walk.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review.

This is our go to hotel when traveling through Kamloops. It is always our first call. However quite often there is equally as good hotels for allot less cost. If you get a good rate then you cant beat this hotel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Yes, our pricing does fluntuate with demand. The best deals are still to sign up for the Best Western rewards program as we offer a minimum 10% off an many times up to 15% off our regular rates. Direct calls will always produce the best available rate as we can see which discounts we have available for your stay dates that can beat any online website (i.e. you save the commission!)

Perfectly situated; all the amenities that you need; tastefully appointed; professional staffed; great breakfast. I would gladly stay here antmytime I am in town. The pool and hot tub are a nice feature too.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We strive to provide superior service and facilities to all our guests! We are glad you enjoyed your stay with us!

Staff were friendly and welcoming, but the hotel is dark and depressing. Brown and green that are both muddy and, well, look like they are just meant to hide dirt and wear and tear. Carpet is also dark brown and not very clean. Gives the feel of an old roadside motel - not what I was expecting from BW, especially a Plus hotel. Breakfast was ok, but packaged and reheated food - I have had better. Bed was good, water pressure good, wifi ok. I wouldn't go back.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We just won the AAA housekeeping award for 2018! We appreciate your feedback on our facilities and will take your comments in stride as we review and upgrade our facilities. We have new Premier Standard beds coming for the Top Floor this winter along with some new carpeting and window dressings as part of our 2019 renovations.

good location, close to downtown and by highway. friendly and helpful staff especially patient when we asked about room options checked in. clean room and comfortable beds. definately would recommend.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review! We are so glad you enjoyed your stay with us! Merry Xmas!

Every staff member we encountered made us feel like we are valued clients.The breakfast selection surpasses any other included breakfast buffet we have encountered elsewhere.The hotel is very modern, exceptionally clean and tastefully decorated.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review! We take pride in providing superior customer care in our service and facilities.

I stay quite frequently at the Best Western Plus in Kamloops, B.C. It is my go to place to relax and stay while doing other things in the city. I have never been dissapointed with their service, breakfast, rooms and pool. I would highly recommend this facility to anyone from anywhere!! Moraine

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! The whole team strives to provide superior customer care and it is great when we see we succeeded!

A last minute trip for work. The hotel was beautiful and clean. Breakfast was wonderful, eggs, bacon, sausages, waffles... you name it! There are tons or restaurants and stores in the area, easy to get to. Wifi was super fast! Highly recommend!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments . Many of our guests find our location ideal for their needs in Kamloops. The surprise is the amazing restaurant options within walking distance.

Staff are great. Clean and comfortable place too stay. Always a pleasant stay. Good included breakfast to get you going. Easy access off of Columbia. Lots of close by restaurants within an easy walk. Ask for a room facing the back to avoid any traffic noise.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. Your comments are the same as many of our guests who have visited us here in Kamloops.

Very happy with our night at the Best Western KAMLOOPS Hotel. The location was extremely practical and our room very nicely appointed. The adjoining restaurant to the hotel was excellent which was a bonus.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments.

First time at a Best Western as was close to meetings. The room was clean and comfortable, the WiFi was fast and the breakfast was the best part; lots of selection and buffet selections were exceptional.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our new Fiber Network for our wifi is very popular with our guests and as you noted, our excellent selection at breakfast. We are constantly reviewing and changing items to meet the guest satisfaction.

Very nice room featuring king size bed, comfortable couch for relaxing, viewing television.Good work station with wi fi. Room and bathroom were very clean. Best Western services include breakfast which has excellent choices of hot and cold cereals, pancakes, waffles, bacon, sausage and eggs. I recommend Best Western Kamloops. Price including fee for dog and taxes $187.00

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our pet friendly rooms are located on the ground floor for easy exterior access for our furry guests.

We were very happy with our stay at Kamloops Hotel. The location was central. Our room was clean and very nicely appointed. Staff at breakfast were particularly helpful in finding gluten free items for me.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are trying to provide a variation in our breakfast program for our gluten free guests needs.

Great, clean, convenient location. Great breakfast. Clean room. Loved the pool ( could have been a little warmer). Was there for two nights for business with two colleagues. Very close to shopping and restaurants. Can't wait to stay there again soon :)

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments and we are glad you enjoyed your stay.

We travelled to Kamloops to visit family at the end of September, and stayed at the Best Western Plus for two nights. I chose this hotel as my mother had stayed there four years ago and it was quite nice then. We arrived very late the Friday night. Check-in was ok, but we were disappointed in our room. It was stark and cheap-feeling. The next morning when I went to shower I noticed that behind the door in the bathroom was absolutely filthy. This is beside the bathtub directly opposite the toilet. It looked as if it had never been cleaned. Upon putting down the bath mat I noticed that there were toenails in dirt and hair. Obviously not ours, since we had just arrived. I was not happy about this, and brought it up to the front desk staff, along with the fact that we had only 2 towels even though we were in a multiple bed room (presumably used mostly for families). Although the front desk staff looked disgusted, they only made a note to "service the room". Upon returning at the end of the day, the mess was still there even though the room had been cleaned, and once again there were only 2 towels. Upon complaining once again to the front desk, I was told they would check the room again while we were at dinner. When we returned, we did have extra towels, however the toenail was still there. This did not surprise me as the front desk had told me when we entered the hotel that he had checked the room and it looked fine. At that point I gave up. The breakfast was quite good, beds were ok, pool was nice, and internet was good. I am a diamond member and travel often for work and for leisure. I am not returning to this hotel ever, and will actively warn people away from the hotel. My interactions with the staff showed their lack of concern, and if something so obvious and disgusting does not phase them, then it begs the question of what else is being overlooked.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I have responded privately to this guest regarding her comments and concerns.

We stayed here in September 2018 for three nights. Overall the stay at this BW was great. Clean rooms. Central location. Nice hot breakfast. Large pool and hot tub. My only criticism would be that the pool temperature was too cool for autumn. We will be back!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review.

This Best Western Plus facility was very clean and well maintained. The staff were very pleasant to deal with. I received my rewards status room upgrade without asking for it. Great place to stay for business and pleasure. I will for sure stay there again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad we can provide our superior customer care to our guests, especially our Elite Best Western Rewards members!

Staff were very helpful, fast check in and check out. Only issue was hallways were at bit noisy with guests talking and doors closing . Room was clean and well set up . Breakfast was a goood selection. Back parking lot was dark, and only access was on end of building for the back parking lot

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are updating our exterior lighting to new LED which will include additional exterior lighting in parking lots.

I'm getting quite used to the comfort and quality of the Best Western Plus. It's become our hotel of choice for overnight stopovers between Calgary and Vancouver. Taking a break, reset, and enjoy the next leg of the journey.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are reviewing our rooms to improve our product for our guests, stay tuned as we finalize the program!

Check in was painfully slow and disappointing. No apparent reason for the delay. I was the only one there and there were two clerks. Room was efficient but the bathroom had this weird low sink that one has to stoop over. Lots of restaurants in the area and breakfast is provided in the morning.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our normal check in process takes about 2 minutes to ensure we have all the correct information and can setup your check out to be faster.

We have stayed at this property numerous times over the years and it is always a great stay. Nice rooms and pleasant staff. It is within walking distance to stores and good restraints. A great location with views over the city.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Like you, many of our guests enjoy our central location with great restaurants within walking distance.

The staff were extremely helpful and always genuinely welcoming. The room was quite large with lots of space to arrange luggage and still have seating. Close to a number of dinner options and served a lovely breakfast. Guest laundry was also a bonus.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for you review. We are a ideal location for guests to enjoy the city!

Great spot, excellent value, decent breakfast and parking for a five ton truck. Can't really ask for more. Hotel staff was friendly and helpful. Starbucks is just across the street for the morning coffee before you hit the road.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review!

Good location/Great staff/ Awesome beds/ Close to malls/ Breakfast was good /everything was very clean/ Easy on and off highway/Great value for the price. Rooms are of a good size / close to some very good restaurants

Clean room, good friendly and efficient staff,quiet fo being on a Main Street, and comfortable. Good view from room. Breakfast room was neat and clean and a good variety of items to choose from. Very clean throughout hotel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many guests find out location very ideal for their needs in Kamloops.

Stayed at this hotel on my way between Vancouver and Jasper. Plenty of parking outside, and the girls in the reception were welcoming and funny. Room was big, and beds were really comfortable. Also a plus that you have a pool and a gym, as a gym is sometimes hard to come by when you're travelling around. I would appreciate some free weights though! Maybe a kettlebell or two. Plenty of restaurants around the area, and the reception had some good tips. Breakfast was decent and simple, with several types of coffee. I didn't like the use of single-use plastics though, although I understand that it's alot easier than doing dishes.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our single-use cutlery and plates are all made from reusable resources and bio-degradable as part of our Green Program. We do not have to use harsh chemicals to clean cutlery, etc which then does not get flushed into the water systems.

The appearance and hotel staff are great. Even the pool and breakfast are great. The hotel does need a upgrade. the beds are old and the carpets are wore out. The staff do a great job keeping it cleanand are very pleasant.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are in a renovation plan of upgrading our standard room beds this fall and a partial carpet change out. We are not that old a property but have been very busy so these items do wear out sooner than expected.

Hotel was fine. Room smelt stale and alittle like dog when we entered. Front desk agent was great and offered another room. It too smelt musty and far from fresh but we didn't want to complain again. Air conditioning was off and window closed. Cleanliness was pretty good but something had obviously been spilled down the wall and missed. Breakfast room was nice. No potatoes or hashbrowns offered unlike many other hotels. Nice pool. A tad chilly for young kids but that is a preference. Overall a fine stay. I found the price high for the quality compared to other Best Westerns.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. The smell was from the city who had a problem with some biosolids they were working on (it was in the news). This has been a problem for a few days. We did not find out ourselves until it was in the news, just guests and staff keep finding this smell from time to time for about 3 days.

We always stay at this hotel when we are in Kamloops. If I could I would sleep the entire time because I love the bed and bedding . The food in the breakfast buffet is always awesome. The pool and hot tub are only second to the bed. Always hate having to leave, I would live there if I could.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for all the love! It is always nice to hear when our superior service has made the stay of our guests. We look forward to your return!

On our way to the very West, we spend the night here. Huge rooms, super friendly staff with good tips. Very far from the city centre, only shopping malls around. Nice swimming pool and jacuzzi. Breakfast not fantastic but fine.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. There are also many international cuisine restaurants within walking distance of the hotel.

We arrived in Kamloops after a fun day stopping at some local sites. Our hotel the night before had been a bit of a disappointment so we were looking forward to getting back to the quality we enjoy at BW. Check in was smooth and easy with a very friendly woman at the front desk. Our first room, unfortunately, had a unpleasant smell (to us) and the front desk readily accommodated our request to switch rooms. We ended up in a pet friendly room on the first floor which we very much enjoyed! I liked the fact the pet friendly rooms do not have carpeting. The room was very spacious and clean with a nice sized bathroom and a fridge. The beds were ultra comfortable and everyone enjoyed a great sleep. We enjoyed the pool. It was a great size and had lots of varying depths for all kinds of swimmers. Hot tub was very relaxing. We also enjoyed the complimentary breakfast the next morning, one of the best we've had at BW! The room was very large with lots of seating and we had amazing food options! The breakfast staff were very attentive to the food and beverage and went above and beyond to keep the area clean and well stocked. The location is so conveniently located to many great restaurants and shopping options. We were overall very impressed with our stay here and look forward to returning one day!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry the first room was not up to par. With the wildfire smoke, we are not always able to air out our rooms as normal this time of year. Hopefully the air will clear up quickly so we can get back to our fresh air in Kamloops we are known for.

Nice place and friendly staff. We were traveling in a group on motorcycles. The room was very comfortable. The checkin was quick and easy. The staff recommended places to eat. The breakfast that came with the stay was good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We get many motorcycle groups during the summer and enjoy their visits.

The staff was friendly, knowledgable and caring. The room was clean and nicely appointed. The hotel is located close to banks and restaurants and has easy access for travelers. We will definiely return on our trip next year.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Many guests like you, are finding our location ideal for their needs in Kamloops.

The hotel is easy to find and offers well-appointed rooms. The full breakfast is a welcome start to the day. As always, the pet-friendly and welcoming attitude of all staff makes for a wonderful night's rest!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments! It is always nice to hear when our superior customer care is recognized by our guests.

Here for a one night stay Very nice customer service We were made welcome at check in We stayed in Room 410 that was a large room and very well equipped The deal included breakfast The hotel had a large free car park The hotel is located close by different types eateries, that can be easily reached by foot or by car Overall a very nice friendly hotel that I would recommend

Nice accomadations, house keeping where really helpful. We didn't get checking when we where suppose to and the front desk didn't care. They where the only draw back to our stay. You get a full breakfast, could have been laid out better and didn't go with the high price of the room. t

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We apologize for the delay in check-in. There was a communication error between our Front Desk and housekeeping and the wrong room number was given for cleaning next which delayed your room.

We stayed one night after we attended the Eric Church concert in Merritt and absolutely loved this hotel. It exceeded my expectations!!! Check in was easy. The room was clean and large with a great bed. The air conditioning worked well, as did the black out blinds. The complimentary breakfast was incredible - the usual cold food but also hot eggs and meat. Even a fancy latte maker. We were impressed with everything, especially given the reasonable price that we paid. We will be back next year for sure!!!

Comfortable clean and quiet hotel for a one night stop on a road trip. kids enjoyed the swimming pool. Breakfast was good with a number of choices. We booked the rooms on a good rate. Better to book early in Kamloops to get good rates. Best Western is one of the best hotels in the area.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review and comments. Many families find our location and facilities ideal for their one night stop in the summer. And yes, we think we are the best hotel in the area too!!

Very nice large room. The bathroom is located at the far end of the room. It was a nice sized bathroom. The beds were really comfortable and lots of pillows. The breakfast was great the next morning. Lots to choose from. I was mainly impressed with the size of our room. Great view of the mountains from our room. Would definitely stay at this hotel when back in Kamloops. It is such a pretty area. Lots to do around the hotel as well. It is a little expensive but we joined Best Western rewards for future travels.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many guests love our room size and layout and yes, Best Western Rewards, is the way to go for great rates (discounted) and you earn points and free nights!

My wife and I stayed overnight on a Sunday night when we were travelling from Edmonton to Vancouver. Our pet-friendly room was on the main floor and near the front entrance, making it handy to take our dog in and out of the hotel. The room had laminate floors, so there were no unusual smells or stains, etc. from animals. The room was in excellent condition overall with an updated washroom and other amenities. The air-conditioning worked very well (thank goodness - it was 39C outside!). The beds were firm and comfortable. Front desk staff were very helpful. There is no restaurant at the hotel, so we had food delivered for supper and this worked out well. The complimentary breakfast is self-serve, but bacon and omelettes were available in the morning. There were numerous breads, pastries and juices available, as well as fruit salad. You could make your own pancakes in a one-minute pancake machine. Overall, the breakfast far exceeded our expectations. I believe the breakfast is available at 6:30 a.m. on weekdays and 7:00 a.m. on weekends. The hotel was conveniently located near the highway to Vancouver. I would definitely stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! Like many of our other pet friendly guests, you have enjoyed our renovated rooms with laminate floors, very popular with both our furry friends and our bike friendly guests.

We have stayed here before, the last time we drove to Vancouver. Nothing has changed, from the friendly greeting at the check in to the size and cleanliness of the room to the ample filling breakfast. We had a ferry to catch in Twassen so we needed an early departure. Breakfast starts at 0630 and the lady working the morning shift let us in at 0620. Now that is customer service. It is refreshing to see a business maintain its quality. Would I stay here again? Yes Would I recommend it to others? Yes

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We strive to provide superior customer care and it is great to see my staff are taking their empowerment to provide that.

Lots of parking. Easy access off of columbia. Great staff and comfortable rooms. Large pool area and good fitness area. The included breakfast is very good. Nice large space. Always a comfortable stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many families are enjoying our facilities for their needs in Kamloops.

Very good hotel. Very clean. Comfort beds. Friendly staff. Good location for getting around in Kamloops. Very good breakfast included. Breakfast has many choices. Good restaurants nearby. Reasonable rates.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many families have found our hotel a great location with lots of options for breakfast for the family.

Fantastic breakfast, lots of parking, quiet location. I'd definitely recommended this hotel and would stay here again when I'm in Kamloops. Fantastic view of the mountains and sunrise from our room on the front of the building.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments and patronage with us!

Large, modern rooms. Very nice and plenty of space! Very clean; loved the layout of the room! Nice to not have the bathroom right when you walked in. I would definitely recommend this hotel! Kids loved the pool.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many families enjoy our saltwater pool and hot tub during their stay.

From the moment I booked 15 rooms for our soccer team and their families things went smoothly. The staff are amazing. They looked after our every need and were always friendly and helpful. The rooms were clean and beds were super. The hotel also accommodated our team bbq. The breakfasts were good too. I would highly recommend this hotel for teams and families. I especially loved that many large restaurants and grocery stores are within walking distance. No need for reservations for our crew.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We enjoyed having your team during the FIFA Cup, it kept a lively excitement in the building during your stay!

This is one of the families from the soccer tournament that stayed with you guys from July 4 to the eighth 2018. We had an absolutely wonderful stay at this hotel and would highly recommend it to any other sport teams that will be doing tournaments in Kamloops. The staff, especially the front desk area went above and beyond to make our stay a very relaxing one. They were all courteous, polite and went above and beyond to accommodate any and all of our needs. The hotel itself is very well-kept with clean rooms and hallways, and had everything that we needed in the room. The breakfast was very good and we appreciated it every morning. We, as a family will definitely use this hotel again and we will definitely recommend it to anyone travelling through Kamloops. Thank you so much for your hospitality.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We enjoyed having your team and its excitement for the FIFA Cup! We look forward to having you back with us!

Spent a night here enroute from Vancouver to Jasper. Very comfortable, quiet property. Lots of free parking, convenient location - Great free breakfast with lots of options. Nice pool with a little lazy river that the kids loved with a comfortable hot tub that the parents loved. WiFi was fast.

We just spent 4 nights here with 14 other families for a soccer tournament. The hotel is in a great location, the rooms are very clean, the indoor pool is nice and the breakfast that is included is very good. What impressed us the most is the service! All the staff went above and beyond in making the stay of our very large group the very best it could be. They even facilitated us watching the World Cup as a group in the mornings! We saw that Kamloops is the tournament capital of Canada...if your team is looking for a great hotel I think you'd be happy here. Thank you Best Western Plus - we'll come back!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We enjoy the many sports teams that stay with us, from soccer, basketball, swimming, gymnastics to name a few. With our walking distance to TRU and the Tournament Capital Center, many teams enjoy our location and services. Our Standard Plus rooms (two queen beds with sofa bed) are very popular for both teams and families. Almost half our standard rooms are this style. We look forward to your team visiting us again!

Very friendly front staff, in person and on the phone. Immaculately clean hotel - halls, rooms and breakfast room. Room was spotless, bed was comfy. The included breakfast - omlettes and bacon that were fresh and delicious, lots of fresh fruit, baked goods ect..

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are glad you enjoyed your stay and our services.

Nice clean rooms, welcoming reception, great location. We got in late and asked where to go and get something to eat and she told us the Casino across the street had to good restaurants. We also had a great free breakfast in the morning. Unlike a lot of hotels, they kept the food coming so everyone had plenty of everything.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location ideal for their stay in Kamloops. Glad our breakfast program met your needs in the morning.

From the first moment we were greeted by Remi & his Manager, we were made to feel very comfortable. Excellent room with very comfy king size bed. Large room with lovely bathroom. Rain shower head in bath, very gentle ideal for older folks or children. Breathtaking views both night & day of panorama Kamloops. Really good location with gas station next door & many restaurants within easy reach. Excellent breakfast room with superb choices. Food stations are well laid out to avoid conjestion. Gluten free choices available. Staff are helpful with directions around tow. Strongly recommend this hotel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. It is nice to hear that our facilities and location and superior customer care fit your needs during your stay in Kamloops. And yes, we do have a great breakfast program!

The front desk staff were friendly and helpful so check-in and check-out were easy. We had a King suite on the fourth floor and the view was terrific and the location of the hotel is convenient. It's not far from downtown and not too far away you'll find Aberdeen Mall and the smaller Sahali Mall even closer. Any deficiencies were minor (e.g. the floor heat in the bathroom didn't work but floor heat isn't exactly a deal-breaker!). Breakfast was as advertised and we were pleased with our stay. Yes, we would happily stay at the Best Western Plus Kamloops Hotel next time we're in town.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are pleased you , like many of our guests, found our location ideal for a stay in Kamloops. We are sorry about the floor heat which we have now fixed. We look forward to your return.

We are in Kamloops reasonably often for swim meets or soccer, and have stayed at this hotel before; I think we reviewed it a couple of years back. My wife was just there again this weekend and was again very happy with it. The hotel is really well situated for going to the aquatic centre, and is clean, quiet and well run, with lots of parking, comfortable beds, a good included breakfast, a nice pool, and good internet. Pretty much, what else could you ask for?

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thank you for the kind words and we are always pleased to hear our facilities and services are fitting the needs of our guests. We do alot of guests for the Tournament Capital Center like yourself. Both swim, gymnastics and more! Easy walk to both the Center and TRU.

Wonderful convenient hotel. Great staff, room, breakfast and quiet. Very accommodating and helpful front desk staff. Hotel is clean, lots of parking, the pool and hot tub area was great. Can't wait to come back to Kamloops and this hotel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We are always happy to hear when a guest enjoys our facilities and services.

I have stayed at the Kamloops Best Western Plus a number of times on business and they have never disappointed me with their professionalism or their service. The motel is very clean and well kept. Beds are very comfortable and breakfast is fresh and well presented.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when our guests tell us our desire to provide superior customer care is working!

Highly recommend this great Kamloops hotel. Close to everything. Hotel staff is always super friendly. Pool and hottub are well maintained and always enjoyable. We stay here several times a year and haven't been disappointed yet!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Awesome Review! Thanks for your kind words. We are pleased when our dedication to customer care and service accomplishes satisfaction by our guests!

$260 for the night, bad smell in the room, lacking anything worth $260 a night. We realize it's wheelchair accessible but that is a ridiculous reason for that kind of rate. 8am a cleaning team thumping and vacuuming on the other side of the wall by our heads. Beetle crawling around in the bathroom. Top bedding did not look washed!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
This was a one bedroom suite that is also accessible that was on the long weekend in May. Kamloops does get June bugs this time of year. We noted the screen was not correctly covering the window which is not fixed.

Traveling on business and could hear foot steps pacing upstairs both visits. Not enjoyable, will be looking for another hotel for my next Kamloops trip. Other than that appeared to be a nice hotel but the stomping seems to get louder.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We apologize that you did not enjoy your recent visit to our hotel. We do not get this type of complaint very often so will contact the guest for more information so we can better understand her concerns.

really great place central to everywhere in kamloops great pool & hot tub if in kamloops again i will be staying at best western plus in kamloops great breakfast maids & staff were great room was great

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words on your recent stay and our services and service. We take pride in providing superior customer care and it is nice when our guests tell us we are doing the right things!

This hotel overall was fine. The room was spacious, offered sufficient parking, and provided hot breakfast. My issue was that both nights I had to call down to the front desk regarding excessive noise, after what I would consider quiet hours (11pm). While the hotel staff did address the noise which I appreciate, and I understand it was not their fault, it did make my stay not enjoyable. I was here for busy days of work and needed sufficient rest. I would not say this hotel is bad, it just happened to not be a great stay. The beds were comfortable, the bathroom was a good size, room was clean. I was on my own, however I think as a double occupancy, the beds were on the small size. My coworkers who were on the floor below me had told me they could also hear the noise from my floor.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry you had a problem with a noisy guest during your stay. That is not the norm at the hotel and yes, our staff tried to keep that room quiet as possible during the weekend as we had a few guests complain. A threat of eviction did finally keep the peace.

A big shout out to Michelle and Becky, front desk staff who went out of their way to help us. We were driving through Kamloops with our bicycles on a rack. We called ahead and spoke to Michelle about the safety of leaving our bikes on the car rack overnight in the Hotel parking lot. When we arrived at the BW, Michelle had left a note for the night staff. Becky had us pull our car into a spot near the driveway where the bikes could be viewed from the front desk. Michelle had booked us a room that looked out over the driveway so that we could check the bikes if needed. We are so appreciate of the assistance given, and will definitely be back. Nice job, Michelle and Becky!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Michelle and Becky are great ambassadors for our property and Brand. We are glad they assisted you during your stay. Thefts from vehicles are a constant problem in any city and anything we can do to assist in the deterrent.

great place to stay when travelling through Kamloops BC. Hotel was clean and well maintained. Location was just off the Trans Canada highway. Easy to find. Close to Costco and also conveniently located to other facilities.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location ideal for their visit to Kamloops. And we have great restaurants near our location.

Stayed in Kamloops 1 night on business. Easy to locate and close to stores and restaurants. Great breakfast selection. The only thing missing is a bar for that late night drink. However, I highly recommend this Best Western.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! While we do not have any licenced premise on site, we recommend the local Fox n Hounds which is a short walk from hotel.

This staff was good but this hotel was extremely noisy and there were junkies loitering out front and around the building. the night manager was completely oblivious to this and was not interested in checking this out.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are sorry to hear your stay was not up to par! Our area of Kamloops usually is quite quiet with very few problems but like any city, problems do happen once in a while.

Really nice hotel with hot breakfast. Good view and excellent location. It has all the modern hotel amenities such as wi-fi, swimming pool and gym. Staff are very professional and helpful. For the price it's a steal.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We pride ourselves in providing superior customer care and it is great to have our guests recognize our efforts!

This is the best place I have stayed when travelling to Kamloops for business purposes. Definitely recommended. Beds and pillows are excellent. Nice breakfast area, plenty of space for parking right outside the lobby. Great value for the room compared with other chain hotels.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are pleased when our guests enjoy our facilities and services. Our new Fiber Network has now improved our Internet to the best in town with individual device 30/5 service.

Friendly check-in staff - very quick efficient but willing to take the time for restaurant recommendations and directions. They told me a bout a great farmers market downtown when I stayed last year and then phoned around to find out if it was on during my stay. Clean and VERY spacious rooms. Nice hot breakfast in the morning. Easily accessible business centre. Good place to stay for business.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! It is great to hear our customer care staff service was great during your stay. Many business guests find our staff and location ideal for their needs in Kamloops.

Older rooms, pool and health club retro. Would not stay here again. Staff not very engaged. Breakfast offering very poor. The BWP in Revelstoke was excellent, you would think all BWP would have same standards. Rooms very noisy.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry that you did not find our facilities up to your standards. We strive to provide a superior product for all our guests and pride ourselves in maintaining a superior property. The BWP Revelstoke is a great partner in Best Western who, while newer, is also a property who prides itself in maintaining a great product. We take all surveys as a way to measure how our customers see our service and product. We will take this survey and strive to improve for our future guests.

Excellent hotel. We had two small dogs with us and were given a nice size room which fit our large kennel and had plenty of space for us to move around. The internet worked great. The room was clean and the staff was friendly. We ended us with a golf rate so if you're thinking about golfing phone and ask for the golf rate, you won't find it on the internet.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. i am glad you enjoyed our pet friendly rooms that we have on our ground floor. We just installed a new Fiber network for TV and Internet which is state of the art. Yes, Golf rate is only available by direct call!

I've stayed here numerous times. Very good place. Easy access and lots of parking. Lots of stores and restaurants within walking distance. Great staff. Rebecca is very helpful. Good fitness centre and indoor pool area. Great WiFi and TELUS TV with lots of channels. Comfortable rooms. Good included breakfast. Great place too stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments on your recent stay at the Best Western Plus Kamloops. We are pleased that you enjoyed our great service and great location. We value you your business and look forward to hosting you again!

Two single night separate stays in the last three weeks on our way to and from the west coast. Very comfortable beds, speedy check in/out, good temperature control in the room, very clean, and a good self serve free breakfast. It's all we needed. Will stay again for sure.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are a popular stay for many traveling to and from the Coast!

This hotel resides on the hill in Kamloops that is located in the middle of some good restraunts near by. Stayed here quite a bit and have never had a problem. I recommend the spacious suite rooms....

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words and being a loyal patron!

The standard 2 queen room was beautiful. 10 foot ceilings,granite countertops and laminate floors. Very clean and spacious. Breakfast was hot with a lot of selection and the staff was friendly and helpful. One of the best hotels I have stayed at for such a reasonable price.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We have just finished our winter deep clean and also did a color change in all rooms that we hope our guests will love like we do!

Always see a friendly staff when i come stay here. they are helpful and i get a nice clean room and a comfortable bed. it is really nice to get a continental breakfast with a good variety of selection of things to eat.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for you comments. It is great to hear that our service and facilities fits our guests needs.

kamloops best western plus, was one of my most comfortable stay in a long time. Very clean, quiet, great continental breakfast, nice hot tub and pool. the staff were most helpful and the beds and temperature were very comfortable.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is great to see my staff maintained their superior customer care with you.

I use the Best Western chain often as I usually receive consistent customer service and satisfaction. My 1 night stay at this BW was okay but did not quite meet my expectations. The check-in took some time as the person was on the phone and failed to make eye contact with me or acknowledge my presence while they dealt with a phone reservation. I waited patiently. No acknowledgement of my BW status upon check in. I thought the room set up was odd as was a 1 bedroom suite but the living room area was between the bedroom and the bathroom. The floor was carpeted but felt as if you were walking on cement - very hard. One of the pleasures of staying in a hotel for me is to enjoy a coffee in bed watching the news before I start my day. The single cup coffee maker in the room was horrible to figure out and made a total mess with leaking water all over the place. I mentioned it to the front desk as I was checking out and they acknowledged that yes, they are difficult to operate. My stay was in November (winter) and there was only a thin blanket with the sheet on the bed. For a BW Plus I expected at least a duvet especially in the winter time. The breakfast was fine. The room was very clean. Everything else functioned in the room except for the coffee maker.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. On behalf of the Team here, we apologize that your stay was not up to our standards or Best Western standard. We will take your comments and strive to improve our performance for all future guests so they will not get a experience like this.

Great experience overall. We booked our stay through points during a promotional offer, which allowed us to stay for free. Hotel met all our expectations, and was very clean and appealling. The breakfast was filling, and there were many options.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5!

our stay was great. We had a larger room that slept 4. All of the staff was very friendly and helpful. we really enjoyed the breakfast and 3 of us used the fitness room. It was a busy time for the staff as it snowed 6 inches outside and there were a lot of travellers with confused schedules

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. The winter always makes a hectic schedule of new arrivals or cancellations due to weather. After 7 winters, our staff are use to the short changes that happen at this time of year.

1. noisy neighbors - just families ignorant of hotel etiquette (i.e. default to being quiet; people often stay to rest from a long journey, right?) 2. dead TV remote - replaced twice and still not fully functional 3. water soaked carpet outside bathroom; not easy to miss if you walk around in socks I guess. However, not caught by cleaning staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We do apologize for the problems during your stay. Our staff do try to keep up on the batteries with our remotes. We have scheduled a complete remote change for spring 2018 as they are now 3 years old. Wet carpet should of been caught by the staff member who cleaned your room. we will discuss with the team for future guests not to experience. we do apologize.

The hotel is well situated in a commercial district just up the hill from downtown kamloops. It is spacious with ample free parking, wifi, and breakfast included which makes for an excellent deal. The property isn't that remarkable from the outside but the rooms are surprisingly well appointed. The thing that jumped out to me was the impeccable placement of everything in the room to the point that looked like a movie set. It wasn't that the room as lavishly furnished but every pillow, towel, and glass was precisely positioned with care. Kudos to the housekeeping staff. The maintenance staff should also be commended as I didn't notice a single thing that needed fixing or replacement. I ended up coming back for a second night.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our Team does take pride in providing a superior product in Kamloops for our guests. It is comments like this that tells us we are doing the right things!

Decided to overnight for a staycation after shovelling snow all day at home. Rebecca at the front desk was very friendly and full of information. Even gave some helpful hints about hot tub use. Our room was spacious, extremely clean and fairly quiet even though our room faced a very busy street. Had to unplug the fridge because of the noise (that all refrigerators make). Surprised to see the towels had frayed edges in a hotel of this rating. The continental breakfast was actually a hot one, complete with REAL sausages that were very tasty (not like the patties that are served elsewhere). There was a choice of egg platties (sunny side up) and hard boiled ones. And a great selection of carbohydrates! Good value; will recommend this hotel. Way to go, Tim Rodgers!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Glad you enjoyed your "stayation" with us and our facilities. Have asked my housekeeper to review our towels as we constantly replace our inventory so am surprised a frayed one was still there.

Had a great stay here...Check in was fast and friendly. The room was nice, clean and safe. The property was well located for my business needs and also to local amenities. I will stay here again when on business in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our first time guests are surprised at how "Central" our location is in Kamloops.

Like the location of the Best Western in Kamloops. It was close to shopping and good restaurants. Breakfast buffet was always hot and they changed the items every morning so it was not the same for 6 mornings in a row. The breakfast staff kept the area clear and clean. I would stay again

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many of our guests are like you, find our location ideal for their needs in Kamloops!

Nice facilities, decent breakfast, comfortable bed, quiet room. Very helpful staff. Very easy access from the road which is important for me as I usually have a trailer with me. One irritant is that there is no GOOD restaurant in close walking distance, there are a couple (average at best) that you can walk to.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Sorry you could not find a suitable restaurant near us. We have many International flavored restaurants within walking distance in Sahali where our Hotel is located. From Japanese, Korean, Americian, Chinese, Jamacian to name a few, besides a few branded (Earls, Mr. Mikes, Brown's Social House and White Spot) and fast food.

Great location/Rooms a very clean/ Good Gym and indoor pool/ Staff are very professional in all ways . /Best Western Kamloops has become my home away from home. The value you receive is as good as it gets.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Always great to hear when our staff provides our superior customer care.

Thanks Best Western Plus Kamloops for having Electric Vehicle charging stations. It's very important for the hospitality industry to realize the as electric vehicle range gets better, more and more EVers are traveling farther and farther away from home. We're from Gibsons and travelled 1100 klms in our EV

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have had our regular and Tesla Chargers for a few years and they are becoming more popular as we are seeing more electric cars everyday.

Great location and staff. Easy access and lots of parking. Clean comfortable rooms. Included breakfast is basic but gets you started for the day. Staff always very good both at reception and in the breakfast area. Very good place to stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments and review!

Really good service..pet room so clean and with laminate Really comforatable beds, quiet, excellent decor;staff top notch;good location ; breakfast ..good seclection; front lobby..lovely Xmas decor;welcoming

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are proud to be one of the premier properties for traveling guests and their furry family members. Both our two legged and four legged guests agree!

We've stated in many hotels / motels in BC and Washington. It is my opinion that this hotel sets the standard for best value for services offered. The staff is friendly and knowledgeable, the rooms clean and comfortable and the location allows easy access to both North and South Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. It is very gratifying when our guests tell us our customer care is above standard!

Superb rooms, great breakfast room and breakfast, wonderful staff and centrally located near to shopping and restaurants. Easy to get downtown from this location. Always get upgraded room - suite, as a platinum member.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when we are exceeding expectations!

Good location and great staff. Caring and wanting to make your stay comfortable and safe. They took are of wifes requirements ensuring she was comfortable and even upgraded her room. Hot breakfast was excellent, very nice to have it included with your stay when traveling a long distance.

This looks to be a new hotel that is very clean, nice bright lobby, friendly staff, clean rooms, comfortable beds, nice size breakfast room with lots of options including some hot items. Great value for the price and convenient location to downtown and trans canada hwy. Best Western rewards are the best points system. This would be my first choice if staying in Kamloops again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. As we are 7 years old, it is nice to hear we look new still and gives our staff great pride in hearing comments like this!

This was a very pleasant experience. The room was great in all aspects. The staff from front desk, restaurant and including the cleaning staff were very helpful, friendly. Will certainly return. All staff took the time to ensure our stay and any questions we were handled toughly. Every one responded to us in a friendly manor and never made us feel like they were busy and just dealing with us to get us to move along. Great experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our staff pride themselves on providing superior customer care and it is always nice to hear from our guests that our efforts are noticed!

centrally located, close to all amenities but the walk is uphill. Car would need to be used to reach smaller size malls comfortably and the larger mall on the highway. Clean, quiet, nice sized pool and hot tub. Exercise room suited my needs but I am a beginner so can not say whether a more experienced person would require more sophisticated machines. Lobby was welcoming with coffee machine available for guests. Breakfast was very nice. Complete with hot and cold items. I actually enjoyed the sausage patty. I egg "formation" was interesting. There were hard boiled eggs available if the hot ones didn't appeal to you. I would stay there again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We do try to change up our breakfast selection daily so we had egg patty the day of your stay and we also do scrambled egg, fratitta's, bacon scramble to name a few. We also just updated our fitness room with two new pieces of equipment.

Great place to spend time while in Kamloops BC. Excellent fitness centre and poop area. Good choice of breakfast items. Room are spacious and comfortable. This is a great location to experience Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review.

This hotel is conveniently located just off the highway in Kamloops. It's a modern facility with lots to offer. The building is relatively new and it's a beauty. Rooms are very comfortable and clean. The really unexpected pleasure is the free morning breakfast that comes with your room booking. It''s done up right, and as a bit more pizzazz than your typical breakfast fare. So come and enjoy the interior of BC and stay at one of the nicest hotels in the area.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to provide and maintain a superior product and service and its with reviews like this our guests tell us we are working in the right direction.

This is the second time staying at this hotel. The staff is friendly and helpful. The rooms are clean and big. Beautiful view of the mountains. The breakfast was very good with a good selection of items. It is five minutes from Thompson Rivers University.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. It is great when returning guests come back and find the same great service!

Great hotel better than expected. Never used Best Western before but would definitely use the plus range again. Free cookies and hot drinks. Good breakfast but best of all was washing machine paid £1.20 for washing pod and as they are large I had loads in. Went for dinner came back then put in drier. Ah bliss the simple things a mum wants when you holiday with children. We also used the pool which all enjoyed. Would definitely recommend to all

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. yes, it is the little things that can make the difference and at BW Plus, we try to have the little things for everyone.

The hotel is away from the primary hotels and main access but reasonable close to restaurants and shopping. The rooms are spacious, clean quiet and modern. Internet is quick and easy to login, and set based on your room. The breakfast area was clean well stocked, with a very good variety of hot and other food items. Juice machine was out of order. Check in and out was fast and efficient, Would stay again if in the area. Was a bit pricey but in an acceptable range,

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location great for their needs in Kamloops.

Pet friendly rooms have tile and laminate floors throughout and are close to exits. Those highlights eased the stress and concern of traveling with a pet. Our room was quiet and clean. This is our place to stay in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our guests comments over the years has helped us renovate and locate the pet rooms in what they preferred. Our pet rooms are only on the ground floor and near exits with laminate floors.

Easy to find and close to lots of shops and restaurants, a great hotel! Quiet, clean and with gorgeous views of the mountains. The desk clerk was gracious enough to search out some hot chocolate for the Keurug machine when we returned from dinner with a craving for some hot mocha drinks. I would definitely recommend this hotel !

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
thank you for your review. Glad our staff could find the hot chocolate for you!

Very prompt..perfectly clean..rewards staus recognized and upgrades offered immediately.. just an all around seamless affordable experience... lots a freah food at breakfast... Keep up the great work.. thanks to the staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We are always striving to improve our service and it is comments like this that helps tell us we are working in the right direction.

It's been a few years since we've stayed at this hotel and in the meantime they've done some nice renovations. Off the main highway and very reasonable in price, this BW Plus has done a great job of adding the little extras that make you feel special. Whether it's the way they've folded the towels or the little extras on the breakfast menu, we will return! A great stop if you are doing the Calgary to Vancouver trip.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is always satisfying when return guests notice the changes to improve our service that we have done over the years.

Between my job and traveling for holidays I spend more time in motel rooms than the average person and during my twenty some years of short and long term stays Best Western always seems to be the right choice. The staff is always friendly and helpful and the rooms are clean with all services advertised are in working order. Best Western is a class hotel no matter what sized town it might be in whether your in Canada or USA.

This was the third time we have stayed here and we have always been treated well by the staff, the rooms are clean, and the value is good. We will definitely be back again. Thanks again for a great stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Three visits and we are still providing great service. this is nice to hear!

Want to have a view without the $50.00 Surcharge? Ask for top floor room 421. You will look South west up to the hilly setting of Thompson River University. Even the Long highway curve upwards is pleasant. Thanks to front desk clerk DAVID for his suggestion. Pleasant stay in a large quiet room. The free breakfast is substantial and seating is varied. You could seat a group of 10 without being too disruptive to others. Loved my visit with the proud grandmother of 12 from Williams Lake.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Glad David's suggestion meet with your satisfaction. We have a few views from some of our rooms that have no surcharge.

Front rooms are facing Columbia Street which is the main road from hill shopping to downtown so some traffic noise. Back rooms have a view of the valley. Safeway and Superstore within walking distance.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have many restaurants within walking distance also at our location.

Super friendly and helpful staff at check-in. The room was very clean and nicely furnished. Super comfy bed! The pool and hot tub are also a nice way to finish off the days travel. Really good breakfast included in room cost.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thanks for the 5! We are glad you enjoyed your stay!

After a day of very very bad rain and weather we were greeted with a smile and quick check in. The room met all of our expectations and was a nice reprieve from the nasty rainy weather. This room provided a good place to rest and a good night's rest. The breakfast the next morning gave us a quick start on the day and was well presented, good quality and left us satisfied.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I drove in "that rain" so can definitely understand the challenge you had getting here! We are glad our service and facilities could give you a relaxing reprieve.

The Best Western is my favourite Hotel! We always enjoy the great treatment but was kind of annoying with the heater noise in the rooms, the grandkids all were not happy with how it kept waking them up, and it really is...... but as I said we love the Best Western!

We only stayed one night as we were in town for a soccer tournament. When we come back to Kamloops we will be staying here again. They allow pets which is how we book our stays. The bed was pretty comfy so we can get a good sleep (I am picky about bed comfort) and we like to be able to go for a swim. The inside pool was nice.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Many guests like our saltwater pool and hot tub.

The staff was very helpful, the rooms were great and the breakfast was super. Location was simple just off the highway. The parking was plentiful I would recommend to the Best Western to friends and family.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Many of our guests like you, find our location and services ideal for their stay in Kamloops.

My GPS led me to the Best Western in Kamloops. It was a pleasant surprise to find a nicely appointed room , and peacefully quiet, even though it is located on a busy street, and that busy street led me back to the TransCanada Hwy, and the continuance of the journey.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and that you enjoyed your stay with us in Kamloops, come back soon!

Great night sleep and good coffee always available in the lobby. Very nice staff and a really comfy bed. Looking forward to many more stays with Best Western Plus. Easy in and out, good breakfast. My hubby is the spa man, he thoroughly enjoyed the hot tub and even used the exercise room.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is always great to hear when we exceed our guests expectations.

This hotel was a perfect choice for our stay in Kamloops for our family Thanksgiving dinner! The service was great and the employees professional and friendly. Highly recommend it anyone staying in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We hope you enjoyed your family time in Kamloops.

Still on a main street going into downtown with walking to groceries, restaurants, liquor store. We were there in October hiking. Enjoyed the pool and hottub. Breakfast exceeded our expectations. We're happy to have found this hotel will definately stay at it when in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Kamloops has many great hiking and biking trails with many within the city limits.

An excellent hotel well located. All amenities are first class. The breakfast was well set out and good. Will defintely stay there next time we are in Kamloops. The location, just off the freeway and still close to the city is excellent.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. many find our location ideal for their needs in Kamloops.

This is a great hotel, with large, very clean rooms that are nicely decorated. The beds are comfortable and the tile floor in the bathroom was heated. Breakfast was better than most hotels in its class, and the service was wonderful. And as a bonus for us, it is pet-friendly. Would definitely stay there again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Our pet rooms with laminate floor is very popular with our guests who bring the furry family member.

Everyone was very pleasant. Breakfast was yummy. Rooms were clean. Internet was fast. We were upgraded to a suite which was really nice. Very central location. I would recommend this hotel to anyone heading to Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is always nice to hear when we meet or beat expectations of our guests.

Our stay was quite good, clean, large dinning area. There was a bus tour there at the same time and it didn't cause a problem with services. Breakfast was better than most and staff was very helpful.I would stay there again , if I was in the area.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review. Our breakfast expansion we did in 2016 has solved any sitting problems now during our busy summers.

This is a great hotel. I stay here every time I come to Kamloops for business. Convenient location - walking distance to stores and restaurants. Lots of parking. Very nice clean and updated rooms. Decent breakfast choices and lots of seating. Friendly and helpful staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is always nice to hear from our guests that the work we are doing on our facilities and services meet their needs and expectations.

I always have my layover for work in Kamloops and have been staying at the BW, your always guaranteed a smile when greeted and a very clean room, breakfast is always good and the room is kept clean and full of food.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. We are glad that our facilities meets with your needs and expectations.

Very good the room,clean and comfortable, Breakfast it's good but can be improve, more fruits, yogurt without salt, location is not easy to found, not enough green space, nevertheless I can recommend this hotels to my friends

friendly staff, great location, awesome breakfast, very quiet and bed was superb. Best Western is our hotel of choice. We always try to find this chain so we have no unpleasant surprises. Best Western have always met or exceeded our expectations

We were quite fortunate to get a room here, late in the afternoon, as this Hotel seems to be very busy, also, the location for us was good, not to far from TRU. Our room was spacious, very clean, and quiet, the service was excellent. The breakfast time is from around seven to ten AM, with a good variety of food, on paper plates. They do serve a tasty good cup of coffee (which we appreciate) The overall quality of our stay, was very good, although, it was a bit pricy, but I guess that's to be expected these days.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have been very busy in Sept. so pricing is on demand which this weekend was. We get many who visit TRU who find our location ideal for visiting TRU or their kids who attend (we do have a Parents rate, please ask!)

Stopped in for the night on a long road trip. Staff were very friendly, room was comfortable and spacious. Price was great and the added complimentary breakfast was fantastic. Would stay here again for sure.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests enjoy our facilities for their stopover in Kamloops.

The exhaust system (ventilation inside the washroom) is not very effective. The upkeep of the room is not consistent. The hot tub had below average jets. Mixed experience with staff. Some are very friendly and helpful while others are not so friendly or helpful.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I am sorry for the service you receive during your stay. We were having problems with the jets on the day of your stay and did get service done to fix. Our exhaust fans are on the roof so they can not be heard from the room. We did check and the unit is working fine. We will take your comments to help us improve our services to our future guests.

Clean, comfortable and convenient for touring. Great location to access routes to golfing and other attractions. Walking/running paths close by. There may be better options if you wanted a downtown walkable experience.

Fantastic stay! Will stay again and reccomend for sure! Friendly staff and cleans atmosphere with amazing breakfast! Elevators a little annoying in the morning but no big deal! Can't wait to stay again!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are glad you enjoyed your stay!

Our 3rd day of a 17 day tour - this hotel was clean and we were happy with the quality of beds. The bathroom and shower were adequate for our needs. Its a little away from external activities, however there is a shopping centre, restaurant and bar nearby. Would have no problem recommending this venue to others.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are a central location in Kamloops with many cultural cuisines within walking distance

Loved the location. Our room was so nice; well decorated and very clean. Beds and pillows were so comfortable. Check in was easy and quick. Front desk was very professional and willing to to ensure our stay was en enjoyable experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are always pleased to hear when we have met or exceeded our guests expectations.

Nice clean hotel, large room with beautiful scenic view. Free parking, breakfast and Wi Fi included in nominal room charge. In room fridge and coffee machine . Very nice pool with hot tub. No in room safe a slight draw back. Only 5 minutes to downtown where you Can find all kinds of good restaurants.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We do have safe boxes available at the Front desk.

Clean spacious rooms with nice views of the mountains and helpful efficient staff. No room service or mini bar which as a business traveller was a disappointment. Located at the top of the hill with good access to chain restaurants and amenities but a car or a taxi to downtown are a must - not walkable.

We had a 2 Queen room on the top (4th Floor). The rooms were big with 2 queen beds and a sofa bed. The bathroom and toiletries were all fine. Beds comfy with lots of pillows. Saltwater pool was pretty big as was hot tub. Clean and refreshing. Breakfast was ok. Pancakes rubbery. Omelettes good as was bacon. Hard boiled eggs available too. Fruit salad had some underripe fruit that had been soaked in syrup - tasted pretty strange. Fresh fruit was cardboard apples and green bananas. Enough food to eat but just ok quality. Coffee was mediocre at breakfast and the free coffee in the lobby at other times was worth about the same as the price paid. There is a Starbucks across the road if you want coffee with substance. Check in was good and the staff were both professional and efficient. 4th floor not a great view on the even numbered side - Columbia street. No road noise with window closed and only some car noise when open (no trucks allowed on Columbia). Odd numbers are better side as a nicer view (IMHO) and no roads.

I always stay here when in Kamlops. It is easy to find and a consistent stay. Nice rooms and you get breakfast. It's not the best breakfast in the world but will feed you and have you on your way. Never had a bad night here.

Stopped here on our way through. We got their last room on a busy weekend. The front desk woman was very friendly and knowledgeable. The foyer was very nice and the entire hotel was immaculately clean. Our room was just the right size with very comfortable beds. The shower worked very well and we were never short of hot water. The continental breakfast was superb with many offerings. We walked out of a cheaper hotel to go here but realized a net savings with not needing to purchase breakfast somewhere else. We would definitely stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comment. Yes, many guests see the value of our pricing when including the savings from not having to buy breakfast outside the hotel.

Great Hotel, very clean,excellent service, Breakfast was great with a number of food choices to choose from, internet worked great no problems. Bed was very comfortable. The hotel was close to a number of amenities such as restaurants, shopping and local parks for walking around in.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and a 5! We are always pleased when our guests tell us we are doing the right things!

Very modern and fresh looking. Very clean and comfortable rooms. Good value for the money. Staff was personable and professional. Good breakfast included in the room charge. This is important in my view.

Huge room, great amenities. The breakfast was everything you would expect. The pool and hot tub were great. The hotel is close to a lot of restaurants that are within walking distance. The only downfall was the bed and pillows.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Did speak with this guest privately as he found the bed to lumpy. As we have two types of beds in the Hotel, we have suggested he try one of our other beds next visit.

We only stayed here one night but enjoyed our stay. The staff when we checked in we're very helpful and friendly. I had accidentally booked a pet friendly room and they changed it with no difficulty at all. The room was spacious, clean and had everything we needed. Nice view of the mountains as well. The hotel had a self-serve laundry which was great because we needed some clothes washed. They also had a great indoor pool and hot tub. Parking was plentiful and right in front of the hotel. I don't know much about Kamloops but the hotel was right off a Main Street within a short drive to lots of restaurant choices.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5 out of 5! Many guests find our location ideal for their visit to Kamloops and yes, there is so much more, next time stay a extra night and explore!

The Best Western plus was a great place to stay with a family. The rooms looked new and were clean. There was a pool, though we did not use it. The room had a hide-a-bed which is great as we have 3 kids. The staff were friendly. The breakfast was great and was kept well stocked by the staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our regular standard rooms do have a hide-bed designed for the family in mind. kids to not have to sleep together!!

Stayed at Best Western Plus in Kamloops for work purposes, brought my family. Hot breakfast was fantastic, quick and included large variety of items. Pool and hot tub were well enjoyed as well by our family.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and great comments. We are glad your family was able to enjoy our facilities while you worked.

We have stayed in this hotel a few times. Each time we have not been disappointed, the quality of the hotel is very high and the staff are friendly. We highly recommend this hotel. We will certainly stay there again on our way to Vancouver Island.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have many regulars who stay with us as their one night stop traveling through BC.

very nice and presentable hotel always stay at best western. even with it being in the town once you enter the outside is quieted and you become relaxed. the pool was a little cool which resulted in 2 of my grandchildren from swimming.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. I am sorry your grandchildren found our pool cold. It is maintained at the required temperature based on the Interior Health standards.

Was very professional and treated us very good . The fitness room was very well equipped the pool and hot tub was very clean . If you needed anything staff made sure you got it . Overall we were very happy with our stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your rating and review. We are glad you enjoyed your stay!

On arrival we were met by Rebecca and Brad at the Front Desk. THEY KNOW HOSPITALITY! They had all the answers to our questions, either on the spot or did research. There were no newspapers out front but Rebecca magically produced one. Brad recommended a place for dinner which was very good and which we went to both nights that we stayed at this hotel. Incidentally, this survey should cover both of our stays at this hotel: (1) the night of September 17, 2017 and (2) the night of September 24, 2017. In the breakfast area, we were well looked after by Manjot who went out of her way to help. Every hotel should have a Manjot!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thank you for the great review!

Our family of 4 stayed for a night only just to break the long hours of drive from Vancouver to Calgary. We absolutely enjoyed our stay! Kids love the pool - very clean and well maintained. Room assigned to us was very spacious - king suite. Clean & very organized. Esther was kind & very professional. She helped us with some supplies & was very accommodaring. Both room & receiving area had big flat TV screens. Breakfast was good. I just wished they had at least 2 meat selections...we only had bacon that day & my daughter doesn't eat bacon. Outdoor parking is spacious. Love the scenic view of the mountain when at the parking area. Location is also near the Thompson river university & other commercial areas. Overall, we're all happy and this hotel is highly recommended!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5 and the great review. Many families enjoy our facilities and location for their stay in Kamloops and yes, the kids love our pool!

Stayed at this hotel for a swim meet. Breakfast was not suppose to be served til 6:30 am but they opened it at 6 am to accommodate the swimming families. The hotel was very clean and the rooms were spacious. Enough space for a family of 4.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We do many swim meets and will always arrange for early breakfast during the event days.

Our stay at the Best Western Plus, Kamloops, was pleasant and just what we needed as we progressed on our 3 1/2 week road trip!! The accommodations were pleasant, as was the staff. We arrived tired and left refreshed and ready for our day!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. we are glad we could provide the rest you needed to finish your journey!

It was a very busy weekend in Kamloops and we were having trouble finding a vacancy. The nice gentlemen at the frontdesk said they had only one room left but it was a pet friendly room. We have no pets but took the room. It had hardwood floors (which I prefer) and it was a large room with two queens. Beds were really comfortable. After swimming in the pool and hot tub which were salt water, I slept like a baby. The breakfast was included and well done. Had hot omelettes and a machine to make fresh pancakes. One of the better breakfasts we have encountered at a hotel. Very clean hotel. Enjoyed our stay very much! This will be our go to hotel from now on when passing thru Kamloops. Just need to reserve ahead.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are glad we were able to find you a room. During the busy summer months, making a reservation is a very wise idea! We have so many activities and families coming through that our occupancy is always very busy.

We just spent a night on our way to the Fraser canyon. It was a relaxing experience, amid a grandiose landscape more akin to New Mexico than BC (ie very dry). The room was comfortable, with a balcony overlooking the river. The staff was super friendly. We took somer free coffee in the lobby to have a quick breakfast on the balcony.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you and we are glad you enjoyed your visit to Kamloops!

I am never disappointed with Best Western. Nice big room, great mattresses with all the amenities included. Like their franchise vanilla in the lounge. Many options in the breakfast buffet. Will definitely recommend to everyone

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments!

We were on a road trip and were looking for a place to stay when we found this place. It was located about four lights off the highway so access was good for us. The front desk personnel were not overly friendly or helpful. They did have face masks for their customers use due to the heavy smoke from the wildfires. I appreciated that. The room was clean and well equipped. There was a continental breakfast included in the room price. There were a number of restaurants within walking distance.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I am sorry you did not find my Front Desk staff helpful. We strive to provide great service to all our guests. I hope you will find them more helpful on your next visit.

Returning from Vancouver Island on a summer road trip with my family. Our mid-way stop-over was at the Best Western Plus Hotel, Kamloops BC. My kids loved the fitness facilities (especially the swimming pool and hot-tub) that we had to request for an extended stay. The reception staff members went out of their way to ensure we were accommodated for an extra day. We loved the professionalism of all the staff we came in contact with as well as the breakfast facilities. There are also some really nice restaurants in the corner.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are pleased that our staff were able to provide the services you needed to extend your stay and yes, there are great restaurants near the hotel for families.

We travel with a service animal and were very properly treated with regard to lodging with said animal. Hospitality with regard to local amenities was friendly and freely offered. Unfortunately the forest fires in British Columbia did little to make our travels comfortable with regard to smoke and ash coating everything. Mother Nature not as hospitable as Best Western Plus staff.

Brought the family up for a conference and some time away together. BW provided everything we needed. Breakfast was quite enjoyable, depending on the day: eggs, sausages, bacon, typical carbs and a pancake machine. Facilities were clean and well kept. Kids enjoyed the pool and hot tub. Location is great as well. Superstore is just a short walk away along with Walmart being a few minutes drive up the hill. TRU is right around the corner and the view of lower Kamloops makes the location picturesque. No complaints just a memorable and comfortable experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many guests who come for conferences love our ideal location as you noted and enjoyed.

When we arrived we found that because of our BW Points status they had upgraded us to one of their best rooms. But it only had one king bed and we needed a good night's sleep so we asked for a room with two beds. The desk clerk accommodated us but apologized that this room was not as luxurious and did not have as good a view. All I can say is if the upgrade was better than what we got, it must have been spectacular indeed. Our “regular” room was huge with two queen beds and a sofa. The bathroom was one of the nicest I have ever seen in any hotel anywhere. There was a fridge to cool a bottle of white wine and the coffee they provided was great in the morning. We were totally comfortable and did get a good night's sleep. There were some commercial buildings below our window but if you just looked beyond them the view was fine. The rate included a full hot breakfast which was up to high BW standards. They even had a machine that made pancakes. Just push the button and a couple minutes later out came two pancakes hot of the griddle. All in all, a very enjoyable stay and we would not hesitate to stay here any time we are in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you enjoyed one of our standard rooms. Some are very large with like you said, has a couch and two queen beds for lots of space. Many guests like our unique home style bathroom which our owners wife designed to meet today's busy travelers tastes.

The hotel was a late night stop over on route back to Victoria. We called and they had 4 rooms for us. What a surprise ,the place if Beautiful. The rooms are excellent. In the morning another surprise, a wonderful breakfast buffet.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. I am glad we were able to make your stop-over a pleasant one in Kamloops.

We stayed here as a family for 1 night before going to check into our condo on the Shuswap. I was able to get a room with 2 queen beds with pullout couch which is a must for my family of 5 and hard to find at most hotels especially with such short notice. We were also pulling a boat and were concerned about being able to have a place easy enough to get in and out of as well as having enough room to park. This was no problem at all. Staff were very friendly, clean rooms and very quiet. We didn't hear people walking in the halls or doors opening and closing. Will definitely stay here again if overnighting in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our standard rooms with pull out sofa is very popular with families of 4 or more as they kids can have their own bed or with smaller kids, can sleep 6 in the room.

We were passing through and it was close to the highway. Room was clean and it had a fridge plus lots of room fro our luggage. It is close to restaurants also. Did not have breakfast there so cannot comment.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review!

Stayed over in kamloops on the way to the lower mainland .THE hotel is easy to access very clean rooms were nice and modern great pool and the laundry facilities were great to have as we had to clean our cloths from pet hair from a previous stay with a relative with two cats the hotel is great staff was great and will repeat.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our laundry facilites has been a great help with the many evacuated guests staying with us at this time. I am glad there was time for you to get yours done also!

The hotel and rooms at the Best Western Plus Kamloops Hotel appear to be new or recently renovated. The rooms were large, well appointed, clean the wifi and cable service was very good. Overal a go place to stay at a reasonable value.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are 7 years old but it is reviews like this that tell us our preventive maintenance program is doing great! We are proud of our product and our staff take pride in keeping it above standard for our guests.

This hotel is located in a good spot. Close to a lot of good restaurants and stores. I have stayed here many times and have always been treated well. This is an average hotel however good value for your money.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you enjoy your stay with us while in Kamloops. We like to think we are more than "Average" so will take this review to improve our performance so your next review will say we are more than average!

My family and I stayed here during the busy summer. The staff were very friendly and helpful at check in and carefully explained where our dog could go. In formation up front us always the best when it comes to pets. The room itself had great flooring conducive to pets and was easy to keep sanitary. Our room was very clean. The cleaning staff was very friendly with my children and offered more towels if needed.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests traveling with pets are pleasantly surprised by our Pet Program and the new flooring that is more condusive for pets.

We had an amazing stay. My whole family loved the salt-water pool with a lazy river built into it, the hot tub was equally amazing, we were impressed with the force of the jets (very nice), and the hot continental breakfast was awesome. We definately will stay at this location again soon :)

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thanks for the great review! Lots of families enjoy our unique pool setup. Then they find our pancake machine!

Got in at 2AM. Left at 8AM. Clean, quiet (with the exception of mid life crisis, wanna be tough guy, inconsiderate idiots with junkass Harley's parked outside my window. Running these oil leaking crap buckets at 6AM). TV and internet amazing. Good location.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry about the noise so early.

The Best Western Plus brand of hotels is quickly becoming my favorite hotel chain. They are consistently good with nice amenities, good service, comfortable rooms and an excellent breakfast. I would recommend this hotel to anyone looking for some relaxation. The pool was also very nice and unique.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your great review! Many of our guests do find our layout of our saltwater pool unique like you. We designed it to allow enjoyment for all ages!

Nice hotel in a good location. Good breakfast. Easy check in and checkout. Good internet. Friendly staff. The rooms are good size and are very clean. I would highly recommend this hotel to any family coming to Kamloops for a stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you found our facilities and staff up to par(was a golf day so could not resist)!

Should probably begin by saying I don't like Kamloops AT ALL, but my boys have baseball tournaments there every year. I've stayed in 4 other hotels in Kamloops and Iconsider the BW to be the best of them.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. I am sorry you do not like our city. We do have much to offer many visitors to enjoy while here. I am also glad you found our hotel the "Best".

We drive through Kamloops every summer and always stay at this hotel. The rooms are very spacious and the beds are comfortable. They take pets and they are welcome, not just tolerated. It is a short drive down to the river, and restaurants are all close by. The breakfast is very good. It could have a bit more selection and more variety of fruit, but otherwise it is very tasty and hot - and coffee is very good. If I have one bad thing to say about it, it's the Bates Motel next door.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are pleased to hear we are your hotel of choice when staying in Kamloops every year and yes, we do like pets!

I stayed here probably 20 years ago for a business meeting. Still the same old reliable Kamloops standby, up the hill from downtown so quieter and safer. Rooms are large, clean, nicely renovated. Ours, on the 4th floor, had a decent sized TV. Bathroom roomy too.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. The family who owns this new property, also owned and operated the property you would of stayed at 20 years ago. They have just gotten better at it!

Had another couple of nights at a Best Western property in Kamloops, BC. My stay was fine. The property is neat and tidy. The location is close to restaurants, other shopping opportunities and the Tournament Center that has a great gym and swimming pool for a real good work-out after a long day away from home.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thak you for your comments. We are glad you found the Tournament Capital Center which is an amazing facilites that we are proud to be only 3 blocks away!

A lovely hotel. Only a couple of years old. Lobby, breakfast area efficient and modern. Front desk was very helpful. Rooms are suites. Couch, king bed. Well equipped washroom, marble and tile. Small appliances. Good internet. I really liked the decorating. Impressive and clean. I will stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are actually 7 years old but many guests think we are new which we love to hear! Means our maintenance program is working!

My wife and I stayed for one night at the Best Western Plus Kamloops. It was a very pleasant stay. Lots of parking. Comfortable room with fridge and microwave. Sofa to sit on. And a business desk and chair for work if needed. Quite new property and therefore clean and comfortable. Very good breakfast. Many hot and cold selections. Highly recommended.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are glad you enjoyed our facilities and breakfast program.

I have stayed here a few times when in town for business, so far its been a great little place to stay, good location and cost is what you would expect from most BW's amenities are good and the service is anywhere from avg. to excellant

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. I see by your comments we have a little work to do on our service. We want your next review to say our service is excellent to great!

This hotel is nice and in a good location for views of the area. The check in process could have been better as many people arrived around 6 pm with only 1 front desk person to deal with every one. The room was clean and all amenities were in working order. The fitness centre was adequate but could have used some barbells. The breakfast room was kept clean & tidy though a recycle box for bottles would have been helpful. I would recommend this hotel to stay at.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We did have a staff member call in sick and was not able to replace her. We do have a recycling program in all our guest rooms for bottles, etc. but thank you for the idea of in the breakfast room.

Stayed one night on the way to Vancouver. The hotel is located conveniently just off the TransCanada Highway. The hotel is quite with comfortable beds clean and well maintained, the staff is friendly and helpfully. The complementary breakfast is adequate with fresh fruit. Would stay again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. With many shopping and restaurants with walking distance, many guests enjoy our great location.

Highly recommended, has everything you would want in a hotel at a great price. Breakfast was included, something for everyone. Close proximity to everything. The only suggestion for improvement would be for additional and varied exercise equipment.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are looking at updating our fitness room this summer with a couple new pieces. We are glad you also noticed the variety we have in our Breakfast program as we try to meet everyones liking, including gluten free!

We always stay at that hotel because of the great service, the amenities and how very clean it is. the breakfast is the best of any hotel I have stayed at by far and the pool and hot tub offer a great place to unwind from a long car trip.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for you kind words. We always enjoy hearing our services and facilities and the high standard our staff work at are noticed.

Our stay was great. It was a pet friendly room and we could not tell. The room was large lots of room for us not to be crowding each other. The beds were very comfortable. We would definitely stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is great to see that our new hardwood floors are making the difference to many guests in our pet friendly rooms! They are also designed for Bike Friendly guests!

The best western in Kamloops, B.C. Is well situated and easy drive to restaurants and city Center. The hotel is fairly new and has most mosdern features. Our room 111 had two twin beds which I find rather small. The bathroom was very clean as was the rest of the room. I found the price of $$179/night rather steep but it was a long weekend. A continental breakfast was included and was quite dood.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. All our standard rooms have two Queen beds, but with our higher ceiling, it does make the beds look smaller.

Stay was great. Hotel Clean and modern. Room large and comfortable. Breakfast fresh and hot. Free coffee was a nice touch. Lobby area was clean and open. Cleaning staff were friendly and offered help. Pool and hot tub were just the right temperature and fully operational. Fitness are was good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review.

Good average hotel of the "older" type. Very good breakfasts both hot and cold items. The hotel is situated in a great spot "uptown". Its a bit old and showing it. The bathrooms still have shower curtains.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I have private messaged reviewer as I am not sure what his comment regarding shower curtains means. This maybe a review for a different hotel as we are only 6 years old.

Lovely rooms, nice décor. Quiet, no noise. Lots of parking, and close to all main routes through the city of Kamloops. The only slight concern I had was the reception staff, although very efficient, had zero personality. No one looks up when you pass through the lobby and say 'hi' or smiles. This needs working on.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are always looking at improving our customer service and will take these comments as a way of our guests telling us where to improve.

The hotel accommodations were excellent and the staff extremely helpful. It's located close to both in town activities and access to surrounding attractions. The helpfulness and knowledge of the staff made this both a very pleasant experience and added value to the overall experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comment. Our staff pride themselves in providing superior customer care and it is great to see they fulfilled that promise.

Excellent service. Very curtious. Very clean and not loud like some other hotels we've been. Would be happy to come back. Thank you much. I'll definitely return for a relaxing stay again. Gotta try the pool too if is one. lol.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and yes, you should bring your bathing suit and use the pool next visit. The saltwater is excellent!!

Room was spacious and clean. Staff was friendly and helpful. Coffee maker in the room failed causing hot water to cascade onto floor. Included continental breakfast was minimal and the room was dark and less than inviting. Suggested Indian food restaurant was just OK but has a great view. Prices about average.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry about the problem with your coffee unit. We have changed that one out so the next guest does not have the same problem.

I stayed here for five nights for work in May 2017. My office booked the accommodations so I don't know about pricing and whether or not it was a good value for the dollars spent. It was a clean and newer looking building. My room had a good sized bathroom. The furniture all seemed to be new as well. The staff were pleasant and nice to deal with. I enjoyed the breakfast although some of my colleagues were less than enthusiastic about the quality of the scrambled eggs. They have sausage, bacon, pancakes, muffins, toast and bagels as well. They also have yogurt and some fruit. The downsides was the waste generated by breakfast buffet. They depended heavily on disposable plates, utensils, and cups. That's something they could easily improve their "green key" rating - if they used reusable plates and cups at least. Also, the exercise room had about six machines. These were not as in good condition as the rest of the building and the ventilation system didn't seem to be very effective. Even though I was the only one in there working out the room always felt stuffy and humid. Maybe it's proximity to the pool caused that but I can see why so feel people want to exercise in there. The pool is small, pretty good for young kids I suppose. I didn't try the hot tub or the pool. Some of my colleagues complained about the noise level coming through the walls. I heard a few night owls coming back to the hotel on several nights. But I did not find this level of noise to be uncommonly loud. All in all a good place to sleep and have breakfast. When travelling for work that's all I could ask for.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our plates and cutlery are produced using renewable resources and are biodegradable and compostable. As Kamloops does not have a commercial recycling program, this is the best option available to us. To wash plates and cutlery would require us to use harsh chemicals that could get back into the water system. We do have a private company who picks up our larger recycling (Paper,glass and large plastics). We are constantly reviewing and revising our Green Program. We just went to biodegradable coffee pods in all guest rooms as the company that use to recycle our pods closed.

I'll definitely stay here again. Thank you. Quiet clean rooms, breakfast was very good. Staff friendly and helpful. Great location. Easy in and out. Lots of shopping and restaurants close by. Bed a little hard.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many guests are finding our location and facilities great for their visit to Kamloops.

Great bang for the buck. Loved the pool and Hot Tub. Breakfast was fine and varied. Staff were very helpful. Easily accessible to major routes and shopping. Enjoyable location near malls and restaurants, like Montana's.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location ideal for their needs in Kamloops. Especially the varied restaurants that are walkable from the hotel.

I really like the luxurious touches that this Best Western Plus provides their guests. Real glass glasses and ceramic mugs, a beautiful pool, extra comfortable bed, make-up mirror, and lovely amenities etc etc. Friendly staff, too. Also, a big plus is their location... not right on the highway but close, not right in downtown, but close. The breakfast area fit in with the entire tone of the hotel. This would now be my go-to hotel in Kamloops!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We provide all these extras along with our guests knowing they are staying at the "Green Hotel" in Kamloops!

This Best Western is nicely centered with a good view. Well maintained with friendly staff. The compliant breakfast is nicely presented. Walking distance to the Thompson River University, as well as several fast food type eateries.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Many guests find our location central to their needs in Kamloops. thanks for the comment.

Room was very clean and had all the extras that one would need. Staff were helpful and friendly. Full breakfast was excellent with lots of seating. The owner even walked through and chatted with guests. We stayed a couple of nights and will definitely return and highly recommend this hotel. Also this hotel is very quiet the way it was built. Thanks for a nice stay. Steve and Dianne Erickson.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review, it is great to see when our guests tell us we are on the right track with our service and facilities.

The Best Western Plus in Kamloops BC is a very convenient location for this business traveler. Well situated , with clean excellent rooms, comfortable bed, and a very decent breakfast. It is my first choice when in the Kamloops area on business. Close to Thompson River University Campus and central enough to provide a hassle free commute to anywhere else in the city.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you find our hotel as convieniant as many of our guests do in Kamloops for their business or leisure needs.

Very happy with overall stay. Hotel is nice with great rooms. Staff are very helpful and friendly. Only bonus would be a larger fitness room with more equipment. Otherwise very happy and will stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are reviewing our fitness room for make some changes this year, stay tuned!

Great stay! I hadn't planned on staying here and arrived at 3:30am with a 5week old, 1.5 year old and 13 year old. The staff were great and offered help every step of the way to getting to my room to going for breakfast.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are glad to be of service!

I have stayed in this property before, and while I have always enjoyed it, when not subject to business rates, I have found it over-priced. That seems to be the trend for Best Western these days. Room clean and comfortable and services good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our pricing structure is based on price and demand of the marketplace. We do provide many opportunities for savings on price with book direct, BW Rewards and AAA discounts.

Very disappointed with the staff. At check out I alerted the front desk that the fridge motor sounded like it was on its last legs as it and hummed very loudly every 10 minutes for 2 minutes. The response I received was "95% of the time it's just the shelf rattling". It definitely was not a shelf rattling, but whatever it was, it needed to be fixed and staff should of apologized for the noise and told me they would look into. It is stated that breakfast is until 10am. I arrived at 9:30, by 9:52 they shut of the juice machine, removed all the coffee and food. I felt completely rushed and didn't understand why they closed even before 10am when there was still a room full of guests that all had arrived prior to 10am. I thought it was incredibly rude of the staff to clean up while guests will still enjoying their breakfast when we still had 8 minutes to eat.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I have responded to reviewer in a private message to address her concerns. We do check our fridges every quarter but a few do get loose sometimes. As to the breakfast time, we have spoken to the attendant to be a little more patient before starting to pull the food for closing.

We were so pleased to spend a quiet night at Kamloops Best Western. It is one of the few times that we did not have to turn on white noise to block out noise. The beds were very comfortable as were the pillows. Breakfast in the morning offered a good variety for the health concious and those wanting the traditional eggs etc. All in all a great stay

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are glad you were able to have a enjoyable visit in Kamloops.

The facility and staff were great and the rooms were clean and comfortable. I would have no problem recommending this Best Western. I Wish it had a restaurant but we only had a short distance to travel for food.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Yes, we have many great restaurants near by to provide our many diverse guests with great food!

A very nice pet friendly hotel!!!! everyone please clean up after your pet so they don't become pet UN-friendly. I will be staying here again. Staff were helpful. Breakfast was good. Internet was good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Yes, cleaning up after your pet is appreciated!

We are always pleased with the Best Western Plus in Kamloops, but our most recent stay here was by far the best experience yet. The complimentary breakfast complete with bacon, eggs and pancakes is always a highlight of our stay, and now there is an even wider selection of pastries, cereals, and fruit and a new addition of french toast! Very clean rooms and exceptionally friendly staff (free chocolate at the front desk!). Good location with a view of the hills.

Really nice hotel with hot breakfast, good internet services along with swimming pool and fitness center. Very handy location with pubs and restaurants in walking distance with the nice view. Downtown Kamloops and the university is close by, rooms are very spacious and clean. Ample parking in the front and rear.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when our guests are happy!

The main reason we stay at the Best Western Brand Hotels is because we like their breakfasts. There is always a variety of foods and condiments offered and their coffee is excellent.. I also stay for the discounts available online. The Best Western Points card and Airmiles are my incentives. I received a really good discount during this stay.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do reduce the points needed in November to February to stay with us as a thank you to BW rewards members.

We have stayed in this hotel for several years now as we travel between Victoria & Calgary. It is a pet friendly hotel that maintains a high standard of cleanliness. We appreciate having the pool, fitness centre & a decent breakfast. We feel we get good value staying here. Staff have always been friendly, helpful & efficient.....a well run place.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have many pet friendly regulars who enjoy our property and facilities. Our new hardwood flooring is also a big hit with our furry friends!

Except for the new branding colour. The room was clean, comfortable, and mostly quiet. The walls appeared to be soundproofed but the ceiling not so much, as we could hear the people on the floor above. The continental breakfasts at Best Western are always more than just pastries and coffee, and this one did not disappoint.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Our new logo has so far been mostly favorable with our guests. We feel it does definitely show the difference from Best Western to Best Western Plus!

This Hotel should be a model for all Best Westerns. Starting at check in, everything was ready including our BW welcome bag and a little dogie bag for our Pom. Clean room, excellent breakfast, everything was fresh and the lady taking care of the breakfast items was very pleasant and was there to answer any questions anyone had. She is special. Checkout was a breeze, will definitely be back.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your kind words. Tana in our breakfast room is a great lady and we are very happy to have her as part of our team!

I had to travel to Kamloops with my parents and dog for one night for a doctor's appointment. I was hoping we could all stay in one room (each adult wanting their own bed) so I called and spoke to the front desk and Rebecca was most helpful and pleasant. She told me she could put us in a pet-friendly, ground floor room with two queen beds plus a pull-out sofa. This perfectly met our needs. The hotel was easy to find just off the highway and close proximity to the MRI and specialist clinic I was going to (the hospital was close as well.) It was just a couple minute drive down the hill. The hotel is new and modern, and the rooms were very nice. Our room was very spacious, especially considering it had two beds and a sitting area with couch. Plus, there were plenty of outlets for charging phones, iPads, etc with three adults. The beds were very comfortable as were the pillows (four pillows to choose from on each bed.) The free WiFi in the room was fast. The non-carpet flooring in the pet room was high-end looking, and the cleanliness was exceptional. Usually my dog spends the first 20 minutes sniffing every inch of a hotel room (which tells me it's not very clean) but in this room he quickly laid down and settled into his bed. I spoke to several of the front desk staff and all were very friendly and helpful. They even accommodated a late check-out request so I could come back to the room after my doctor's appointment. My parents enjoyed the breakfast and found a couple parks within walking distance for the dog. The front desk even provided a doggie goodie bag upon check-in! I always try to stay at Best Westerns and this one exceeded my expectations. I will definitely book again next time I'm in town. Probably the nicest Best Western I've stayed in. Definitely has the most friendly staff!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is always great to hear when we exceed expectations! Our pet friendly program and rooms are definitely above standard and our repeat customers keep telling us we are!

Was in for a few days. Smooth check-in. Lots of parking. Great service from the desk staff. Large pool area and gym. Had stayed here in the past and the breakfast wasn't very good but this seems to have greatly improved. Clean comfortable rooms with nice beds. Central to sahali and Aberdeen areas.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have made a concentrated effort to improve our breakfast program within the restraints of our facilities. Our expanded seating was definitely well received this past summer.

I stayed at this hotel on September 9th 2016. This hotel was very clean and the rooms were lovely. The beds were very comfortable. They had a nice pool if you wanted to go swimming. The staff were kind. It was nice to have a hot breakfast before hitting the road again. I would recommend this hotel.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review!

This hotel has amazing staff, a nice pool, a decent fitness centre, and a wonderful free hot breakfast included. It's located halfway between downtown and the shopping centres, and within walking distance to the hospital. It's the perfect location, and it's quiet. The beds are good too!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments! We are glad you enjoyed your stay.

Clean room comfortable bed and OK for a one night stop over. As a Best Western Diamond member you usually get an upgrade or a welcome pack with water. We got a Multigrain bar, two small chocolates and a bag of Bear Paws Minis. Bit of an insult really. I think they would have been better to have not bothered! The breakfast was OK but again I have had much better with a simple selection. It did have a hot selection though. With a more than average price it was disappointing but OK

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We are sorry that you did not enjoy our welcome gift. We do change it up to provide a variety to our regular BW Elite Reward members. We have seen a very noticeable compliment on our changes on our Breakfast Program with our "Build your own" variety we now have.

Slightly out of town - too far to walk to downtown, but with shops and restaurants close by. Pool OK - good size room - breakfast average. AGAIN Best Western with no in-room safe - this is a pain. Basically does the job.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We have security safes at the Front Desk which are available 24 hrs for our guests. Our location, while not downtown, is close to many international restaurants, shopping and easy access back to the highway.

Great place to stay after a long drive, great beds nice pool exercise room, staff were very attentive, breakfast was on time and checkout was a breeze. Very nice too stop as a halfway point from Calgary/Canmore when travelling to the coast

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review!

Room was very clean, but I do get tired of these hotels that have designated dog rooms, this hotel room was on the back, right on the parking lot...ground level....got in the room, opened up the curtains to a view of a dumpster and garbage cans....asked to be moved , which was done....I would like to know why as a traveller with a dog, we always get the worst rooms, no choice, and we pay more than regular rooms. Always having to pay more for less....I don't get it. Will never return to this hotel. So far from downtown, had to drive to downtown .....breakfast was good enough , we were high on a hill, but because of being a dog traveller, we were given the worst room...no view what so ever . We are rewards members.....but the next night we went to a different hotel...not a best western!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
With many guests also having allergies to animals, by keeping our pet rooms on the ground floor, other guests can be assured they are in a room that did not have a pet. We have also made most of our pet rooms with new hardwood flooring and we also made a pet friendly suite for upgrades. This also allows the guest easy assess to take their pet outside when needed. We have many guests who say we have the best "Pet Rooms" in Kamloops! We also provide the pet room with no pet fee to our Elite BW Rewards members! which makes them the same price as a standard room.

Spent a night in the Best Western Plus. Great service and great people. the rooms were nice and clean and had all the amenities we needed. They also have a very nice continental breakfast with everything you need including coffee.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are very pleased when our guests tell us we are doing a good job!

Took the grandsons to visit mom in Kamloops. Had a good weekend getaway. Hotel was very good. Kids enjoyed the pool even though there was no water slide. Free Wi Fi was reasonable speed and the breakfast was much better than most. Would definitely stay here again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments.

I stayed in a king room for two nights. Uri made the booking for me and he was very helpful and friendly. The room was really nice and included a sitting area which I quite liked. Also, The breakfast is absolutely fantastic!!!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Uri is one of our new Guest Service Manager's and we are pleased to have him on Staff!

Located about four blocks from the highway,its very close to several restaurants and local stores The hotel is very up to date with nicely decorated rooms and comfortable beds, the swimming pool with sea salt was very comforting after a long days drive,the breakfast buffet was very good with a good assortment of items

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review and comments! Many guests love our "Saltwater" pool and Hot Tub.

The hotel is clean and the staff are courteous and efficient. Our room was excellent and the complementary breakfast was good. The location is central and the exterior of the hotel is appealing. We highly recommend this hotel and we stay here whenever we are passing through.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thanks for your review and patronage!

Room was comfortable, nicely decorated, and spacious. Breakfast was good. There was one hot entree each morning plus meat. Would have preferred a slightly healthy choice instead of white bread french toast. There were other options available daily. Fitness centre and pool were good. Bed was comfortable but a less firm pillow would be preferable. Very nice stay.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do have two medium and two firm pillows on each bed. this is to allow our guests with different preferences to have them on the bed at arms length. We do have white, whole wheat and brown bread daily in our breakfast program but do run out once and a while for a day until next delivery.

This Best Western hotel is located between downtown business and mall and other business away from downtown but close to at least six restaurants. It is well lit at night and has some l.e.d. lighting design that looks good at night. The rooms are large and well appointed. I especially like the granite on all furniture. The bathroom floors are heated. The exercise area has good equipment and windows to the outside. The breakfast area is large and comfortable with ample televisions to watch the morning news.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. The exterior LED lighting was designed as part of our "Green Program" when we opened to eliminate "Light waste" that you see on most buildings.

Clean and inviting. We always appreciate the fitness center and pool, didn't get a chance to use it this trip. The hotel had a great view from our top floor room, and we'd like to revisit Kamloops again and we'll be staying at this Best Western again!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments!

We chose the Best Western Plus Kamloops Hotel for the last night of our trip so we could visit family in Kamloops. We found it also offered a good location in regards to near by restaurants and bars/lounges and was also only a short drive away from the casino and the downtown area.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review! We have many guests who stay with us visiting family in Kamloops.

This hotel is very well managed. The reception is professional and competent and the rooms clean and not noisy. Always like to stay here when in Kamloops as the hotel is well situated close to shopping centre and down town.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We strive to provide great service to everyone and are pleased when we hear we are doing a good job!

The Location of this Hotel overlooking the lights of Kamloops is perfect for our purposes. The park that looks over Kamloops is just a few steps down the hill and I go there to take photos. There are two East Indian resturants IN WALKING DISTANCE AND THEY ARE BOTH GREAT. shopping and all services are located with in a couple of blocks. The hotel is always clean and service is quick. What more could you want?

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests enjoy the very international cuisine that is found in this part of the city. We are pleased you did too!

Relaxation and comfort after a day on the road. Located off the highway but easy to get to. Most amenities you'd want are within 10 minutes by car. Very consistent in service and accommodations over several stays. Fitness room and indoor pool. Hot breakfast included, Internet in room, HD television, fridge, microwave. Our "old reliable."

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is great when our repeat guests expect and get our superior customer care!

We stopped at the Best Western Plus in Kamloops to break up a longer drive from Edmonton to the Okanagan. The Best Western Plus is at a very convenient location with easy access back to the highway. There are several gas stations, restaurants and a grocery store nearby, which adds to the convenience. The room was decent with a comfortable bed. The fitness facility and pool were nice amenities.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments!

Stayed at the hotel as we were passing through. The room was nice and large. The hotel was clean, but you could tell it's a little older. The hotel has nice pool and a good hot breakfast included. We got the 2 beds because the it was cheaper than the one king and we were only staying one night. The room had a small couch with a coffee table and a desk with an office chair.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review!

We were just passing through, but we really enjoyed our stay here. Clean, comfortable, and the included breakfast was really nice. Location wasn't important to us, but it is close to superstore, restaurants, and a cold beer and wine. If we spend anytime in Kamloops again we would stay here.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests are surprised at how close to many great shops and services we are!

When we arrived at the hotel we checked in and were giving our room keys but when we got to our room there was someone already in there! We went back to the front desk to see why that was and they said I booked the reservation for the next night and this happens a lot due to their system which books it for the day after you request if you're booking it before the cancelation period. They then told me I had to pay a way higher premium because there was a wedding that night when I already paid and was checked in and only took $2 off the room price for the night. I was extremely frustrated and would never stay here again. The rooms were also lack luster and the blankets were extremely thin. I would never stay at a Best Western again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Guest both booked for incorrect day and only for one person not two. The rate reflected the change to two persons and they were provided the rate based on their AAA membership for the new day. Our new staff member did not realize that it was the next day reservation when they came to check in (this happens so rarely!).

This hotel is very easy to access from hi-way #1 and was very clean and well appointed. The breakfast had an extensive selection each day and the coffee was excellent. Very friendly staff. I would definitely recommend this hotel!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review.

Checked in to the Best Western Plus in Kamloops with my dogs. A beautiful room with a comfy sofa in the living room and a separate bedroom and additional TV. I arrived at night and through the window could see the twinkling lights of downtown Kamloops in the valley below. Parking was right outside the door. I requested a room appointed for disabilities and found this to be one of the best rooms ever to accommodate my needs. The shower room was fabulous and beautiful and my knees and hips were thankful not to have to step into a bathtub! Cookies for the dogs at check in and heavenly pillows to sleep on - every detail attended to. I will definitely come back to this hotel in the future. The person who helped me at checkout gets a gold star and I am sad I didn't get her name as she gave amazing customer service and I am a tough cookie to please! Since I slept in beyond the hotel breakfast, she recommended a great place for me to grab breakfast and helped me reroute my drive home. Way to go the extra mile for your guests :)

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have many of our guests with disabilities pleased with our room layout and especially the bathroom we had designed by local people with disabilities assisting us.

We stayed for one night in August at the Best Western Plus in Kamloops, and found it to be an excellent hotel. The check-in staff were very good, and, on a day when it was still 34'C at 6.00 in the evening, it was a great touch to find the a/c already on when we arrived. We booked for two queen beds for a bit more room, and our room certainly had plenty of space, with a very good room lay-out. The beds were comfy, and we got a good night's sleep. Breakfast was very good in the morning, to round off what was an excellent stay. The hotel is located on the edge of the town. It was way too hot for us to walk into the town, but it is only a short 5 minutes drive, and Kamloops has ample parking in the evening. A very good hotel, and we would certainly stay there again on future trips to the area.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We had many guests enjoy our location for their stay in Kamloops and found it like you, very convienant for their stay.