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Best Western Plus Kamloops Hotel, Kamloops

4.5/5  - basé sur 776 notations.
660 Columbia Street West, V2C 1L1, Kamloops, Canada - See map

Many one night travelers flock to our Kamloops hotel en route between Calgary, Vancouver and Edmonton, but there's also plenty to do in our own neighborhood. Thompson Rivers University (TRU) is in our neck of the woods. We welcome families and visiting professors to our Kamloops hotel, who want a comfortable, spacious and luxurious stay. We're a green hotel, so there's never any worry over whether your stay is impacting Mother Nature (who's right outside the door). We're also happy to be near the Tournament Capital Center. Golf packages in the area are splendid, and it's easy to spend an entire day working on your swing surrounded by gorgeous vistas. The Sahali area is known for unbeatable views, fresh air and no shortage of photo opportunities for nature lovers. The Tobiano Golf Course is a favorite hot spot that golf enthusiasts simply must check out. BC Wildlife Park is a mecca for families and those looking to really experience the great outdoors of the region. However, if something closer to civilization strikes your fancy, the Xfest is a very popular event that attracts guests from around the country. Visitors to our spacious Kamloops hotel are often in town for the Royal Inland Hospital or one of the many local government agencies. The Ministry of Transportation, Canada Revenue Agency, Interior Health, and Sherriff's Office all have business to take care of in this neck of the woods. Why not infuse some pleasure into your business travels? As a 4 Key Green Key Hotel, we are proud of our geothermal heating, environmental policies and recycling programs we have throughout the Hotel that makes this one of the most environmental Hotel in Kamloops to make your stay even better! Reserve your upcoming getaway at Best Western Plus Kamloops Hotel, and get ready to relax, renew and get refreshed! Enjoy your stay.

Best Western Plus

Kamloops Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Platinum
 
based on 776 guest reviews
NOTE ISSUED
Excellent
400
Very Good
254
Average
85
Poor
25
Terrible
12
REFER TO NOTICE
Business Business
170
Couples Couples
225
Family Family
273
Friends getaway Friends getaway
33
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Beautiful Rooms"

5
13/07/2018

Large, modern rooms. Very nice and plenty of space! Very clean; loved the layout of the room! Nice to not have the bathroom right when you walked in. I would definitely recommend this hotel! Kids loved the pool.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many families enjoy our saltwater pool and hot tub during their stay.

"Great place to stay with a family"

5
12/07/2018

From the moment I booked 15 rooms for our soccer team and their families things went smoothly. The staff are amazing. They looked after our every need and were always friendly and helpful. The rooms were clean and beds were super. The hotel also accommodated our team bbq. The breakfasts were good too. I would highly recommend this hotel for teams and families. I especially loved that many large restaurants and grocery stores are within walking distance. No need for reservations for our crew.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We enjoyed having your team during the FIFA Cup, it kept a lively excitement in the building during your stay!

"Fantastic stay! "

5
11/07/2018

This is one of the families from the soccer tournament that stayed with you guys from July 4 to the eighth 2018. We had an absolutely wonderful stay at this hotel and would highly recommend it to any other sport teams that will be doing tournaments in Kamloops. The staff, especially the front desk area went above and beyond to make our stay a very relaxing one. They were all courteous, polite and went above and beyond to accommodate any and all of our needs. The hotel itself is very well-kept with clean rooms and hallways, and had everything that we needed in the room. The breakfast was very good and we appreciated it every morning. We, as a family will definitely use this hotel again and we will definitely recommend it to anyone travelling through Kamloops. Thank you so much for your hospitality.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We enjoyed having your team and its excitement for the FIFA Cup! We look forward to having you back with us!

"Great Breakfast"

5
10/07/2018

Spent a night here enroute from Vancouver to Jasper. Very comfortable, quiet property. Lots of free parking, convenient location - Great free breakfast with lots of options. Nice pool with a little lazy river that the kids loved with a comfortable hot tub that the parents loved. WiFi was fast.

"5 star service"

5
08/07/2018

We just spent 4 nights here with 14 other families for a soccer tournament. The hotel is in a great location, the rooms are very clean, the indoor pool is nice and the breakfast that is included is very good. What impressed us the most is the service! All the staff went above and beyond in making the stay of our very large group the very best it could be. They even facilitated us watching the World Cup as a group in the mornings! We saw that Kamloops is the tournament capital of Canada...if your team is looking for a great hotel I think you'd be happy here. Thank you Best Western Plus - we'll come back!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We enjoy the many sports teams that stay with us, from soccer, basketball, swimming, gymnastics to name a few. With our walking distance to TRU and the Tournament Capital Center, many teams enjoy our location and services. Our Standard Plus rooms (two queen beds with sofa bed) are very popular for both teams and families. Almost half our standard rooms are this style. We look forward to your team visiting us again!

"Immaculate"

5
23/06/2018

Very friendly front staff, in person and on the phone. Immaculately clean hotel - halls, rooms and breakfast room. Room was spotless, bed was comfy. The included breakfast - omlettes and bacon that were fresh and delicious, lots of fresh fruit, baked goods ect..

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are glad you enjoyed your stay and our services.

"A great place to stay"

5
19/06/2018

Nice clean rooms, welcoming reception, great location. We got in late and asked where to go and get something to eat and she told us the Casino across the street had to good restaurants. We also had a great free breakfast in the morning. Unlike a lot of hotels, they kept the food coming so everyone had plenty of everything.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location ideal for their stay in Kamloops. Glad our breakfast program met your needs in the morning.

"Home from home"

5
18/06/2018

From the first moment we were greeted by Remi & his Manager, we were made to feel very comfortable. Excellent room with very comfy king size bed. Large room with lovely bathroom. Rain shower head in bath, very gentle ideal for older folks or children. Breathtaking views both night & day of panorama Kamloops. Really good location with gas station next door & many restaurants within easy reach. Excellent breakfast room with superb choices. Food stations are well laid out to avoid conjestion. Gluten free choices available. Staff are helpful with directions around tow. Strongly recommend this hotel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. It is nice to hear that our facilities and location and superior customer care fit your needs during your stay in Kamloops. And yes, we do have a great breakfast program!

"Good choice to stay"

4
07/06/2018

The front desk staff were friendly and helpful so check-in and check-out were easy. We had a King suite on the fourth floor and the view was terrific and the location of the hotel is convenient. It's not far from downtown and not too far away you'll find Aberdeen Mall and the smaller Sahali Mall even closer. Any deficiencies were minor (e.g. the floor heat in the bathroom didn't work but floor heat isn't exactly a deal-breaker!). Breakfast was as advertised and we were pleased with our stay. Yes, we would happily stay at the Best Western Plus Kamloops Hotel next time we're in town.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are pleased you , like many of our guests, found our location ideal for a stay in Kamloops. We are sorry about the floor heat which we have now fixed. We look forward to your return.

"Very good place to stay in Kamloops"

5
03/06/2018

We are in Kamloops reasonably often for swim meets or soccer, and have stayed at this hotel before; I think we reviewed it a couple of years back. My wife was just there again this weekend and was again very happy with it. The hotel is really well situated for going to the aquatic centre, and is clean, quiet and well run, with lots of parking, comfortable beds, a good included breakfast, a nice pool, and good internet. Pretty much, what else could you ask for?

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thank you for the kind words and we are always pleased to hear our facilities and services are fitting the needs of our guests. We do alot of guests for the Tournament Capital Center like yourself. Both swim, gymnastics and more! Easy walk to both the Center and TRU.

"May stay"

5
28/05/2018

Wonderful convenient hotel. Great staff, room, breakfast and quiet. Very accommodating and helpful front desk staff. Hotel is clean, lots of parking, the pool and hot tub area was great. Can't wait to come back to Kamloops and this hotel.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We are always happy to hear when a guest enjoys our facilities and services.

"Great Experience"

5
26/05/2018

I have stayed at the Kamloops Best Western Plus a number of times on business and they have never disappointed me with their professionalism or their service. The motel is very clean and well kept. Beds are very comfortable and breakfast is fresh and well presented.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when our guests tell us our desire to provide superior customer care is working!

"Awesome Hotel!"

5
24/05/2018

Highly recommend this great Kamloops hotel. Close to everything. Hotel staff is always super friendly. Pool and hottub are well maintained and always enjoyable. We stay here several times a year and haven't been disappointed yet!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Awesome Review! Thanks for your kind words. We are pleased when our dedication to customer care and service accomplishes satisfaction by our guests!

"overpriced, bad smell, lacking anything"

1
23/05/2018

$260 for the night, bad smell in the room, lacking anything worth $260 a night. We realize it's wheelchair accessible but that is a ridiculous reason for that kind of rate. 8am a cleaning team thumping and vacuuming on the other side of the wall by our heads. Beetle crawling around in the bathroom. Top bedding did not look washed!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
This was a one bedroom suite that is also accessible that was on the long weekend in May. Kamloops does get June bugs this time of year. We noted the screen was not correctly covering the window which is not fixed.

"2nd time no better than the 1st"

2
21/05/2018

Traveling on business and could hear foot steps pacing upstairs both visits. Not enjoyable, will be looking for another hotel for my next Kamloops trip. Other than that appeared to be a nice hotel but the stomping seems to get louder.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We apologize that you did not enjoy your recent visit to our hotel. We do not get this type of complaint very often so will contact the guest for more information so we can better understand her concerns.

"great place great staff"

5
18/05/2018

really great place central to everywhere in kamloops great pool & hot tub if in kamloops again i will be staying at best western plus in kamloops great breakfast maids & staff were great room was great

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words on your recent stay and our services and service. We take pride in providing superior customer care and it is nice when our guests tell us we are doing the right things!

"Large room, very loud"

3
06/05/2018

This hotel overall was fine. The room was spacious, offered sufficient parking, and provided hot breakfast. My issue was that both nights I had to call down to the front desk regarding excessive noise, after what I would consider quiet hours (11pm). While the hotel staff did address the noise which I appreciate, and I understand it was not their fault, it did make my stay not enjoyable. I was here for busy days of work and needed sufficient rest. I would not say this hotel is bad, it just happened to not be a great stay. The beds were comfortable, the bathroom was a good size, room was clean. I was on my own, however I think as a double occupancy, the beds were on the small size. My coworkers who were on the floor below me had told me they could also hear the noise from my floor.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry you had a problem with a noisy guest during your stay. That is not the norm at the hotel and yes, our staff tried to keep that room quiet as possible during the weekend as we had a few guests complain. A threat of eviction did finally keep the peace.

"Super helpful front desk staff"

5
04/05/2018

A big shout out to Michelle and Becky, front desk staff who went out of their way to help us. We were driving through Kamloops with our bicycles on a rack. We called ahead and spoke to Michelle about the safety of leaving our bikes on the car rack overnight in the Hotel parking lot. When we arrived at the BW, Michelle had left a note for the night staff. Becky had us pull our car into a spot near the driveway where the bikes could be viewed from the front desk. Michelle had booked us a room that looked out over the driveway so that we could check the bikes if needed. We are so appreciate of the assistance given, and will definitely be back. Nice job, Michelle and Becky!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Michelle and Becky are great ambassadors for our property and Brand. We are glad they assisted you during your stay. Thefts from vehicles are a constant problem in any city and anything we can do to assist in the deterrent.

"trip to kamloops"

5
03/05/2018

great place to stay when travelling through Kamloops BC. Hotel was clean and well maintained. Location was just off the Trans Canada highway. Easy to find. Close to Costco and also conveniently located to other facilities.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location ideal for their visit to Kamloops. And we have great restaurants near our location.

"Nice hotel in a great location"

5
02/05/2018

Stayed in Kamloops 1 night on business. Easy to locate and close to stores and restaurants. Great breakfast selection. The only thing missing is a bar for that late night drink. However, I highly recommend this Best Western.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! While we do not have any licenced premise on site, we recommend the local Fox n Hounds which is a short walk from hotel.

"Noisy"

2
01/05/2018

This staff was good but this hotel was extremely noisy and there were junkies loitering out front and around the building. the night manager was completely oblivious to this and was not interested in checking this out.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are sorry to hear your stay was not up to par! Our area of Kamloops usually is quite quiet with very few problems but like any city, problems do happen once in a while.

"Awesome Hotel"

5
21/04/2018

Really nice hotel with hot breakfast. Good view and excellent location. It has all the modern hotel amenities such as wi-fi, swimming pool and gym. Staff are very professional and helpful. For the price it's a steal.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! We pride ourselves in providing superior customer care and it is great to have our guests recognize our efforts!

"Good hotel when travelling for business."

4
14/04/2018

This is the best place I have stayed when travelling to Kamloops for business purposes. Definitely recommended. Beds and pillows are excellent. Nice breakfast area, plenty of space for parking right outside the lobby. Great value for the room compared with other chain hotels.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are pleased when our guests enjoy our facilities and services. Our new Fiber Network has now improved our Internet to the best in town with individual device 30/5 service.

"Great place to stay for business"

4
13/04/2018

Friendly check-in staff - very quick efficient but willing to take the time for restaurant recommendations and directions. They told me a bout a great farmers market downtown when I stayed last year and then phoned around to find out if it was on during my stay. Clean and VERY spacious rooms. Nice hot breakfast in the morning. Easily accessible business centre. Good place to stay for business.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review! It is great to hear our customer care staff service was great during your stay. Many business guests find our staff and location ideal for their needs in Kamloops.

"Not a BW plus"

2
09/04/2018

Older rooms, pool and health club retro. Would not stay here again. Staff not very engaged. Breakfast offering very poor. The BWP in Revelstoke was excellent, you would think all BWP would have same standards. Rooms very noisy.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry that you did not find our facilities up to your standards. We strive to provide a superior product for all our guests and pride ourselves in maintaining a superior property. The BWP Revelstoke is a great partner in Best Western who, while newer, is also a property who prides itself in maintaining a great product. We take all surveys as a way to measure how our customers see our service and product. We will take this survey and strive to improve for our future guests.

"Spring Break Golf Trip"

5
07/04/2018

Excellent hotel. We had two small dogs with us and were given a nice size room which fit our large kennel and had plenty of space for us to move around. The internet worked great. The room was clean and the staff was friendly. We ended us with a golf rate so if you're thinking about golfing phone and ask for the golf rate, you won't find it on the internet.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. i am glad you enjoyed our pet friendly rooms that we have on our ground floor. We just installed a new Fiber network for TV and Internet which is state of the art. Yes, Golf rate is only available by direct call!

"Clean and comfortable "

4
16/03/2018

I've stayed here numerous times. Very good place. Easy access and lots of parking. Lots of stores and restaurants within walking distance. Great staff. Rebecca is very helpful. Good fitness centre and indoor pool area. Great WiFi and TELUS TV with lots of channels. Comfortable rooms. Good included breakfast. Great place too stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments on your recent stay at the Best Western Plus Kamloops. We are pleased that you enjoyed our great service and great location. We value you your business and look forward to hosting you again!

"just fine"

5
03/03/2018

Two single night separate stays in the last three weeks on our way to and from the west coast. Very comfortable beds, speedy check in/out, good temperature control in the room, very clean, and a good self serve free breakfast. It's all we needed. Will stay again for sure.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are a popular stay for many traveling to and from the Coast!

"Good price in Kamloops"

4
05/02/2018

This hotel resides on the hill in Kamloops that is located in the middle of some good restraunts near by. Stayed here quite a bit and have never had a problem. I recommend the spacious suite rooms....

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words and being a loyal patron!

"Beautifully decorated!"

5
30/01/2018

The standard 2 queen room was beautiful. 10 foot ceilings,granite countertops and laminate floors. Very clean and spacious. Breakfast was hot with a lot of selection and the staff was friendly and helpful. One of the best hotels I have stayed at for such a reasonable price.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We have just finished our winter deep clean and also did a color change in all rooms that we hope our guests will love like we do!

"great stay and friendly staff"

4
16/01/2018

Always see a friendly staff when i come stay here. they are helpful and i get a nice clean room and a comfortable bed. it is really nice to get a continental breakfast with a good variety of selection of things to eat.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for you comments. It is great to hear that our service and facilities fits our guests needs.

"awesome stay"

5
09/01/2018

kamloops best western plus, was one of my most comfortable stay in a long time. Very clean, quiet, great continental breakfast, nice hot tub and pool. the staff were most helpful and the beds and temperature were very comfortable.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is great to see my staff maintained their superior customer care with you.

"Falls a bit Short"

3
03/01/2018

I use the Best Western chain often as I usually receive consistent customer service and satisfaction. My 1 night stay at this BW was okay but did not quite meet my expectations. The check-in took some time as the person was on the phone and failed to make eye contact with me or acknowledge my presence while they dealt with a phone reservation. I waited patiently. No acknowledgement of my BW status upon check in. I thought the room set up was odd as was a 1 bedroom suite but the living room area was between the bedroom and the bathroom. The floor was carpeted but felt as if you were walking on cement - very hard. One of the pleasures of staying in a hotel for me is to enjoy a coffee in bed watching the news before I start my day. The single cup coffee maker in the room was horrible to figure out and made a total mess with leaking water all over the place. I mentioned it to the front desk as I was checking out and they acknowledged that yes, they are difficult to operate. My stay was in November (winter) and there was only a thin blanket with the sheet on the bed. For a BW Plus I expected at least a duvet especially in the winter time. The breakfast was fine. The room was very clean. Everything else functioned in the room except for the coffee maker.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. On behalf of the Team here, we apologize that your stay was not up to our standards or Best Western standard. We will take your comments and strive to improve our performance for all future guests so they will not get a experience like this.

"staying on points"

5
01/01/2018

Great experience overall. We booked our stay through points during a promotional offer, which allowed us to stay for free. Hotel met all our expectations, and was very clean and appealling. The breakfast was filling, and there were many options.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5!

"scheduled night stay"

5
31/12/2017

our stay was great. We had a larger room that slept 4. All of the staff was very friendly and helpful. we really enjoyed the breakfast and 3 of us used the fitness room. It was a busy time for the staff as it snowed 6 inches outside and there were a lot of travellers with confused schedules

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. The winter always makes a hectic schedule of new arrivals or cancellations due to weather. After 7 winters, our staff are use to the short changes that happen at this time of year.

"Room hiccups"

4
30/12/2017

1. noisy neighbors - just families ignorant of hotel etiquette (i.e. default to being quiet; people often stay to rest from a long journey, right?) 2. dead TV remote - replaced twice and still not fully functional 3. water soaked carpet outside bathroom; not easy to miss if you walk around in socks I guess. However, not caught by cleaning staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We do apologize for the problems during your stay. Our staff do try to keep up on the batteries with our remotes. We have scheduled a complete remote change for spring 2018 as they are now 3 years old. Wet carpet should of been caught by the staff member who cleaned your room. we will discuss with the team for future guests not to experience. we do apologize.

"A Decent Hotel Run By Staff Who Obviously Care"

4
27/12/2017

The hotel is well situated in a commercial district just up the hill from downtown kamloops. It is spacious with ample free parking, wifi, and breakfast included which makes for an excellent deal. The property isn't that remarkable from the outside but the rooms are surprisingly well appointed. The thing that jumped out to me was the impeccable placement of everything in the room to the point that looked like a movie set. It wasn't that the room as lavishly furnished but every pillow, towel, and glass was precisely positioned with care. Kudos to the housekeeping staff. The maintenance staff should also be commended as I didn't notice a single thing that needed fixing or replacement. I ended up coming back for a second night.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our Team does take pride in providing a superior product in Kamloops for our guests. It is comments like this that tells us we are doing the right things!

"Great little staycation!"

5
21/12/2017

Decided to overnight for a staycation after shovelling snow all day at home. Rebecca at the front desk was very friendly and full of information. Even gave some helpful hints about hot tub use. Our room was spacious, extremely clean and fairly quiet even though our room faced a very busy street. Had to unplug the fridge because of the noise (that all refrigerators make). Surprised to see the towels had frayed edges in a hotel of this rating. The continental breakfast was actually a hot one, complete with REAL sausages that were very tasty (not like the patties that are served elsewhere). There was a choice of egg platties (sunny side up) and hard boiled ones. And a great selection of carbohydrates! Good value; will recommend this hotel. Way to go, Tim Rodgers!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Glad you enjoyed your "stayation" with us and our facilities. Have asked my housekeeper to review our towels as we constantly replace our inventory so am surprised a frayed one was still there.

"A Great Stay"

4
20/12/2017

Had a great stay here...Check in was fast and friendly. The room was nice, clean and safe. The property was well located for my business needs and also to local amenities. I will stay here again when on business in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our first time guests are surprised at how "Central" our location is in Kamloops.

"Too much Travel"

4
18/12/2017

Like the location of the Best Western in Kamloops. It was close to shopping and good restaurants. Breakfast buffet was always hot and they changed the items every morning so it was not the same for 6 mornings in a row. The breakfast staff kept the area clear and clean. I would stay again

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Many of our guests are like you, find our location ideal for their needs in Kamloops!

"JH Business travel"

4
16/12/2017

Nice facilities, decent breakfast, comfortable bed, quiet room. Very helpful staff. Very easy access from the road which is important for me as I usually have a trailer with me. One irritant is that there is no GOOD restaurant in close walking distance, there are a couple (average at best) that you can walk to.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Sorry you could not find a suitable restaurant near us. We have many International flavored restaurants within walking distance in Sahali where our Hotel is located. From Japanese, Korean, Americian, Chinese, Jamacian to name a few, besides a few branded (Earls, Mr. Mikes, Brown's Social House and White Spot) and fast food.

"Great Stay"

5
14/12/2017

Great location/Rooms a very clean/ Good Gym and indoor pool/ Staff are very professional in all ways . /Best Western Kamloops has become my home away from home. The value you receive is as good as it gets.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Always great to hear when our staff provides our superior customer care.

"EV Chargers"

5
13/12/2017

Thanks Best Western Plus Kamloops for having Electric Vehicle charging stations. It's very important for the hospitality industry to realize the as electric vehicle range gets better, more and more EVers are traveling farther and farther away from home. We're from Gibsons and travelled 1100 klms in our EV

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have had our regular and Tesla Chargers for a few years and they are becoming more popular as we are seeing more electric cars everyday.

"Very comfortable "

4
11/12/2017

Great location and staff. Easy access and lots of parking. Clean comfortable rooms. Included breakfast is basic but gets you started for the day. Staff always very good both at reception and in the breakfast area. Very good place to stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments and review!

"perfect"

5
10/12/2017

Really good service..pet room so clean and with laminate Really comforatable beds, quiet, excellent decor;staff top notch;good location ; breakfast ..good seclection; front lobby..lovely Xmas decor;welcoming

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are proud to be one of the premier properties for traveling guests and their furry family members. Both our two legged and four legged guests agree!

"wish it could be duplicated all over BC"

5
01/12/2017

We've stated in many hotels / motels in BC and Washington. It is my opinion that this hotel sets the standard for best value for services offered. The staff is friendly and knowledgeable, the rooms clean and comfortable and the location allows easy access to both North and South Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. It is very gratifying when our guests tell us our customer care is above standard!

"One of the Best"

5
29/11/2017

Superb rooms, great breakfast room and breakfast, wonderful staff and centrally located near to shopping and restaurants. Easy to get downtown from this location. Always get upgraded room - suite, as a platinum member.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when we are exceeding expectations!

"Happy Traveller"

4
28/11/2017

Good location and great staff. Caring and wanting to make your stay comfortable and safe. They took are of wifes requirements ensuring she was comfortable and even upgraded her room. Hot breakfast was excellent, very nice to have it included with your stay when traveling a long distance.

"great place to stay"

5
27/11/2017

This looks to be a new hotel that is very clean, nice bright lobby, friendly staff, clean rooms, comfortable beds, nice size breakfast room with lots of options including some hot items. Great value for the price and convenient location to downtown and trans canada hwy. Best Western rewards are the best points system. This would be my first choice if staying in Kamloops again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. As we are 7 years old, it is nice to hear we look new still and gives our staff great pride in hearing comments like this!

"Experiance on Trip Advisor"

5
23/11/2017

This was a very pleasant experience. The room was great in all aspects. The staff from front desk, restaurant and including the cleaning staff were very helpful, friendly. Will certainly return. All staff took the time to ensure our stay and any questions we were handled toughly. Every one responded to us in a friendly manor and never made us feel like they were busy and just dealing with us to get us to move along. Great experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our staff pride themselves on providing superior customer care and it is always nice to hear from our guests that our efforts are noticed!

"one night stay"

5
21/11/2017

centrally located, close to all amenities but the walk is uphill. Car would need to be used to reach smaller size malls comfortably and the larger mall on the highway. Clean, quiet, nice sized pool and hot tub. Exercise room suited my needs but I am a beginner so can not say whether a more experienced person would require more sophisticated machines. Lobby was welcoming with coffee machine available for guests. Breakfast was very nice. Complete with hot and cold items. I actually enjoyed the sausage patty. I egg "formation" was interesting. There were hard boiled eggs available if the hot ones didn't appeal to you. I would stay there again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We do try to change up our breakfast selection daily so we had egg patty the day of your stay and we also do scrambled egg, fratitta's, bacon scramble to name a few. We also just updated our fitness room with two new pieces of equipment.

"Business, family or leisure"

5
18/11/2017

Great place to spend time while in Kamloops BC. Excellent fitness centre and poop area. Good choice of breakfast items. Room are spacious and comfortable. This is a great location to experience Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review.

"Comfort and a great breakfast"

5
18/11/2017

This hotel is conveniently located just off the highway in Kamloops. It's a modern facility with lots to offer. The building is relatively new and it's a beauty. Rooms are very comfortable and clean. The really unexpected pleasure is the free morning breakfast that comes with your room booking. It''s done up right, and as a bit more pizzazz than your typical breakfast fare. So come and enjoy the interior of BC and stay at one of the nicest hotels in the area.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We strive to provide and maintain a superior product and service and its with reviews like this our guests tell us we are working in the right direction.

"Great Value"

5
13/11/2017

This is the second time staying at this hotel. The staff is friendly and helpful. The rooms are clean and big. Beautiful view of the mountains. The breakfast was very good with a good selection of items. It is five minutes from Thompson Rivers University.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. It is great when returning guests come back and find the same great service!

"Great "

5
11/11/2017

Great hotel better than expected. Never used Best Western before but would definitely use the plus range again. Free cookies and hot drinks. Good breakfast but best of all was washing machine paid £1.20 for washing pod and as they are large I had loads in. Went for dinner came back then put in drier. Ah bliss the simple things a mum wants when you holiday with children. We also used the pool which all enjoyed. Would definitely recommend to all

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. yes, it is the little things that can make the difference and at BW Plus, we try to have the little things for everyone.

"Quality hotel, good service"

4
08/11/2017

The hotel is away from the primary hotels and main access but reasonable close to restaurants and shopping. The rooms are spacious, clean quiet and modern. Internet is quick and easy to login, and set based on your room. The breakfast area was clean well stocked, with a very good variety of hot and other food items. Juice machine was out of order. Check in and out was fast and efficient, Would stay again if in the area. Was a bit pricey but in an acceptable range,

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location great for their needs in Kamloops.

"Great pet friendly rooms"

5
07/11/2017

Pet friendly rooms have tile and laminate floors throughout and are close to exits. Those highlights eased the stress and concern of traveling with a pet. Our room was quiet and clean. This is our place to stay in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our guests comments over the years has helped us renovate and locate the pet rooms in what they preferred. Our pet rooms are only on the ground floor and near exits with laminate floors.

"Beautiful hotel"

5
06/11/2017

Easy to find and close to lots of shops and restaurants, a great hotel! Quiet, clean and with gorgeous views of the mountains. The desk clerk was gracious enough to search out some hot chocolate for the Keurug machine when we returned from dinner with a craving for some hot mocha drinks. I would definitely recommend this hotel !

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
thank you for your review. Glad our staff could find the hot chocolate for you!

"Quick and easy"

5
05/11/2017

Very prompt..perfectly clean..rewards staus recognized and upgrades offered immediately.. just an all around seamless affordable experience... lots a freah food at breakfast... Keep up the great work.. thanks to the staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your kind words. We are always striving to improve our service and it is comments like this that helps tell us we are working in the right direction.

"Beautiful Best Western Plus"

5
01/11/2017

It's been a few years since we've stayed at this hotel and in the meantime they've done some nice renovations. Off the main highway and very reasonable in price, this BW Plus has done a great job of adding the little extras that make you feel special. Whether it's the way they've folded the towels or the little extras on the breakfast menu, we will return! A great stop if you are doing the Calgary to Vancouver trip.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is always satisfying when return guests notice the changes to improve our service that we have done over the years.

"Motel Stay"

5
27/10/2017

Between my job and traveling for holidays I spend more time in motel rooms than the average person and during my twenty some years of short and long term stays Best Western always seems to be the right choice. The staff is always friendly and helpful and the rooms are clean with all services advertised are in working order. Best Western is a class hotel no matter what sized town it might be in whether your in Canada or USA.

"Good as Usual"

5
25/10/2017

This was the third time we have stayed here and we have always been treated well by the staff, the rooms are clean, and the value is good. We will definitely be back again. Thanks again for a great stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Three visits and we are still providing great service. this is nice to hear!

"View of TRU"

4
25/10/2017

Want to have a view without the $50.00 Surcharge? Ask for top floor room 421. You will look South west up to the hilly setting of Thompson River University. Even the Long highway curve upwards is pleasant. Thanks to front desk clerk DAVID for his suggestion. Pleasant stay in a large quiet room. The free breakfast is substantial and seating is varied. You could seat a group of 10 without being too disruptive to others. Loved my visit with the proud grandmother of 12 from Williams Lake.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Glad David's suggestion meet with your satisfaction. We have a few views from some of our rooms that have no surcharge.

"Nice view"

4
24/10/2017

Front rooms are facing Columbia Street which is the main road from hill shopping to downtown so some traffic noise. Back rooms have a view of the valley. Safeway and Superstore within walking distance.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have many restaurants within walking distance also at our location.

"Great Hotel!"

5
24/10/2017

Super friendly and helpful staff at check-in. The room was very clean and nicely furnished. Super comfy bed! The pool and hot tub are also a nice way to finish off the days travel. Really good breakfast included in room cost.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thanks for the 5! We are glad you enjoyed your stay!

"Great place to stop for the night"

4
22/10/2017

After a day of very very bad rain and weather we were greeted with a smile and quick check in. The room met all of our expectations and was a nice reprieve from the nasty rainy weather. This room provided a good place to rest and a good night's rest. The breakfast the next morning gave us a quick start on the day and was well presented, good quality and left us satisfied.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I drove in "that rain" so can definitely understand the challenge you had getting here! We are glad our service and facilities could give you a relaxing reprieve.

"A fun time with the Grandkids!"

3
17/10/2017

The Best Western is my favourite Hotel! We always enjoy the great treatment but was kind of annoying with the heater noise in the rooms, the grandkids all were not happy with how it kept waking them up, and it really is...... but as I said we love the Best Western!

"A great stay!"

5
16/10/2017

We only stayed one night as we were in town for a soccer tournament. When we come back to Kamloops we will be staying here again. They allow pets which is how we book our stays. The bed was pretty comfy so we can get a good sleep (I am picky about bed comfort) and we like to be able to go for a swim. The inside pool was nice.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Many guests like our saltwater pool and hot tub.

"Great"

4
14/10/2017

The staff was very helpful, the rooms were great and the breakfast was super. Location was simple just off the highway. The parking was plentiful I would recommend to the Best Western to friends and family.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Many of our guests like you, find our location and services ideal for their stay in Kamloops.

"I love Kamloops!"

5
11/10/2017

My GPS led me to the Best Western in Kamloops. It was a pleasant surprise to find a nicely appointed room , and peacefully quiet, even though it is located on a busy street, and that busy street led me back to the TransCanada Hwy, and the continuance of the journey.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and that you enjoyed your stay with us in Kamloops, come back soon!

"Best night ever and best staff experience."

5
11/10/2017

Great night sleep and good coffee always available in the lobby. Very nice staff and a really comfy bed. Looking forward to many more stays with Best Western Plus. Easy in and out, good breakfast. My hubby is the spa man, he thoroughly enjoyed the hot tub and even used the exercise room.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is always great to hear when we exceed our guests expectations.

"Thanksgiving"

5
10/10/2017

This hotel was a perfect choice for our stay in Kamloops for our family Thanksgiving dinner! The service was great and the employees professional and friendly. Highly recommend it anyone staying in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We hope you enjoyed your family time in Kamloops.

"Worth getting off the highway for"

5
10/10/2017

Still on a main street going into downtown with walking to groceries, restaurants, liquor store. We were there in October hiking. Enjoyed the pool and hottub. Breakfast exceeded our expectations. We're happy to have found this hotel will definately stay at it when in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Kamloops has many great hiking and biking trails with many within the city limits.

"Kamloops Best Western"

5
09/10/2017

An excellent hotel well located. All amenities are first class. The breakfast was well set out and good. Will defintely stay there next time we are in Kamloops. The location, just off the freeway and still close to the city is excellent.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. many find our location ideal for their needs in Kamloops.

"Wonderful hotel"

5
03/10/2017

This is a great hotel, with large, very clean rooms that are nicely decorated. The beds are comfortable and the tile floor in the bathroom was heated. Breakfast was better than most hotels in its class, and the service was wonderful. And as a bonus for us, it is pet-friendly. Would definitely stay there again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! Our pet rooms with laminate floor is very popular with our guests who bring the furry family member.

"Loved our stay"

5
02/10/2017

Everyone was very pleasant. Breakfast was yummy. Rooms were clean. Internet was fast. We were upgraded to a suite which was really nice. Very central location. I would recommend this hotel to anyone heading to Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is always nice to hear when we meet or beat expectations of our guests.

"Nice place"

4
30/09/2017

Our stay was quite good, clean, large dinning area. There was a bus tour there at the same time and it didn't cause a problem with services. Breakfast was better than most and staff was very helpful.I would stay there again , if I was in the area.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the review. Our breakfast expansion we did in 2016 has solved any sitting problems now during our busy summers.

"Hotel Stay in Kamloops"

5
29/09/2017

This is a great hotel. I stay here every time I come to Kamloops for business. Convenient location - walking distance to stores and restaurants. Lots of parking. Very nice clean and updated rooms. Decent breakfast choices and lots of seating. Friendly and helpful staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! It is always nice to hear from our guests that the work we are doing on our facilities and services meet their needs and expectations.

"Always a pleasent layover"

4
29/09/2017

I always have my layover for work in Kamloops and have been staying at the BW, your always guaranteed a smile when greeted and a very clean room, breakfast is always good and the room is kept clean and full of food.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and comments. We are glad that our facilities meets with your needs and expectations.

"Very good"

5
28/09/2017

Very good the room,clean and comfortable, Breakfast it's good but can be improve, more fruits, yogurt without salt, location is not easy to found, not enough green space, nevertheless I can recommend this hotels to my friends

"great night"

5
27/09/2017

friendly staff, great location, awesome breakfast, very quiet and bed was superb. Best Western is our hotel of choice. We always try to find this chain so we have no unpleasant surprises. Best Western have always met or exceeded our expectations

"A Pleasant Place"

4
26/09/2017

We were quite fortunate to get a room here, late in the afternoon, as this Hotel seems to be very busy, also, the location for us was good, not to far from TRU. Our room was spacious, very clean, and quiet, the service was excellent. The breakfast time is from around seven to ten AM, with a good variety of food, on paper plates. They do serve a tasty good cup of coffee (which we appreciate) The overall quality of our stay, was very good, although, it was a bit pricy, but I guess that's to be expected these days.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have been very busy in Sept. so pricing is on demand which this weekend was. We get many who visit TRU who find our location ideal for visiting TRU or their kids who attend (we do have a Parents rate, please ask!)

"Perfect Place to Stop one Night"

4
26/09/2017

Stopped in for the night on a long road trip. Staff were very friendly, room was comfortable and spacious. Price was great and the added complimentary breakfast was fantastic. Would stay here again for sure.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests enjoy our facilities for their stopover in Kamloops.

"Not pleased with the rooms"

2
24/09/2017

The exhaust system (ventilation inside the washroom) is not very effective. The upkeep of the room is not consistent. The hot tub had below average jets. Mixed experience with staff. Some are very friendly and helpful while others are not so friendly or helpful.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I am sorry for the service you receive during your stay. We were having problems with the jets on the day of your stay and did get service done to fix. Our exhaust fans are on the roof so they can not be heard from the room. We did check and the unit is working fine. We will take your comments to help us improve our services to our future guests.

"Comfortable bed and quiet room"

4
21/09/2017

Clean, comfortable and convenient for touring. Great location to access routes to golfing and other attractions. Walking/running paths close by. There may be better options if you wanted a downtown walkable experience.

"Perfect getaway!!!!"

5
20/09/2017

Fantastic stay! Will stay again and reccomend for sure! Friendly staff and cleans atmosphere with amazing breakfast! Elevators a little annoying in the morning but no big deal! Can't wait to stay again!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are glad you enjoyed your stay!

"Good stopover point"

4
20/09/2017

Our 3rd day of a 17 day tour - this hotel was clean and we were happy with the quality of beds. The bathroom and shower were adequate for our needs. Its a little away from external activities, however there is a shopping centre, restaurant and bar nearby. Would have no problem recommending this venue to others.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are a central location in Kamloops with many cultural cuisines within walking distance

"Nice place."

5
17/09/2017

Loved the location. Our room was so nice; well decorated and very clean. Beds and pillows were so comfortable. Check in was easy and quick. Front desk was very professional and willing to to ensure our stay was en enjoyable experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5! We are always pleased to hear when we have met or exceeded our guests expectations.

"Very nice hotel"

4
15/09/2017

Nice clean hotel, large room with beautiful scenic view. Free parking, breakfast and Wi Fi included in nominal room charge. In room fridge and coffee machine . Very nice pool with hot tub. No in room safe a slight draw back. Only 5 minutes to downtown where you Can find all kinds of good restaurants.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We do have safe boxes available at the Front desk.

"Comfortable clean rooms with good service"

3
14/09/2017

Clean spacious rooms with nice views of the mountains and helpful efficient staff. No room service or mini bar which as a business traveller was a disappointment. Located at the top of the hill with good access to chain restaurants and amenities but a car or a taxi to downtown are a must - not walkable.

"Good location, nice pool, big rooms"

4
14/09/2017

We had a 2 Queen room on the top (4th Floor). The rooms were big with 2 queen beds and a sofa bed. The bathroom and toiletries were all fine. Beds comfy with lots of pillows. Saltwater pool was pretty big as was hot tub. Clean and refreshing. Breakfast was ok. Pancakes rubbery. Omelettes good as was bacon. Hard boiled eggs available too. Fruit salad had some underripe fruit that had been soaked in syrup - tasted pretty strange. Fresh fruit was cardboard apples and green bananas. Enough food to eat but just ok quality. Coffee was mediocre at breakfast and the free coffee in the lobby at other times was worth about the same as the price paid. There is a Starbucks across the road if you want coffee with substance. Check in was good and the staff were both professional and efficient. 4th floor not a great view on the even numbered side - Columbia street. No road noise with window closed and only some car noise when open (no trucks allowed on Columbia). Odd numbers are better side as a nicer view (IMHO) and no roads.

"Always stay here"

4
14/09/2017

I always stay here when in Kamlops. It is easy to find and a consistent stay. Nice rooms and you get breakfast. It's not the best breakfast in the world but will feed you and have you on your way. Never had a bad night here.

"Wonderful "

4
13/09/2017

Stopped here on our way through. We got their last room on a busy weekend. The front desk woman was very friendly and knowledgeable. The foyer was very nice and the entire hotel was immaculately clean. Our room was just the right size with very comfortable beds. The shower worked very well and we were never short of hot water. The continental breakfast was superb with many offerings. We walked out of a cheaper hotel to go here but realized a net savings with not needing to purchase breakfast somewhere else. We would definitely stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comment. Yes, many guests see the value of our pricing when including the savings from not having to buy breakfast outside the hotel.

"Best Western Plus Kamloops"

5
12/09/2017

Great Hotel, very clean,excellent service, Breakfast was great with a number of food choices to choose from, internet worked great no problems. Bed was very comfortable. The hotel was close to a number of amenities such as restaurants, shopping and local parks for walking around in.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and a 5! We are always pleased when our guests tell us we are doing the right things!

"Modern facility"

4
07/09/2017

Very modern and fresh looking. Very clean and comfortable rooms. Good value for the money. Staff was personable and professional. Good breakfast included in the room charge. This is important in my view.

"Awesome staff and nice hotel"

4
05/09/2017

Huge room, great amenities. The breakfast was everything you would expect. The pool and hot tub were great. The hotel is close to a lot of restaurants that are within walking distance. The only downfall was the bed and pillows.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Did speak with this guest privately as he found the bed to lumpy. As we have two types of beds in the Hotel, we have suggested he try one of our other beds next visit.

"Excellent Hotel"

5
03/09/2017

We only stayed here one night but enjoyed our stay. The staff when we checked in we're very helpful and friendly. I had accidentally booked a pet friendly room and they changed it with no difficulty at all. The room was spacious, clean and had everything we needed. Nice view of the mountains as well. The hotel had a self-serve laundry which was great because we needed some clothes washed. They also had a great indoor pool and hot tub. Parking was plentiful and right in front of the hotel. I don't know much about Kamloops but the hotel was right off a Main Street within a short drive to lots of restaurant choices.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5 out of 5! Many guests find our location ideal for their visit to Kamloops and yes, there is so much more, next time stay a extra night and explore!

"Pleasant 2 night stay"

5
02/09/2017

The Best Western plus was a great place to stay with a family. The rooms looked new and were clean. There was a pool, though we did not use it. The room had a hide-a-bed which is great as we have 3 kids. The staff were friendly. The breakfast was great and was kept well stocked by the staff.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our regular standard rooms do have a hide-bed designed for the family in mind. kids to not have to sleep together!!

"Fantastic place for work and family vacation"

5
28/08/2017

Stayed at Best Western Plus in Kamloops for work purposes, brought my family. Hot breakfast was fantastic, quick and included large variety of items. Pool and hot tub were well enjoyed as well by our family.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and great comments. We are glad your family was able to enjoy our facilities while you worked.

"Very nice hotel"

5
28/08/2017

We have stayed in this hotel a few times. Each time we have not been disappointed, the quality of the hotel is very high and the staff are friendly. We highly recommend this hotel. We will certainly stay there again on our way to Vancouver Island.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We have many regulars who stay with us as their one night stop traveling through BC.

"getting away from the smoke and birthday"

4
28/08/2017

very nice and presentable hotel always stay at best western. even with it being in the town once you enter the outside is quieted and you become relaxed. the pool was a little cool which resulted in 2 of my grandchildren from swimming.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. I am sorry your grandchildren found our pool cold. It is maintained at the required temperature based on the Interior Health standards.

"I was very happy with our stay everything was very good and the staff was very good and professional and treated us good"

5
26/08/2017

Was very professional and treated us very good . The fitness room was very well equipped the pool and hot tub was very clean . If you needed anything staff made sure you got it . Overall we were very happy with our stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your rating and review. We are glad you enjoyed your stay!

"Kamloops Hotel"

5
26/08/2017

On arrival we were met by Rebecca and Brad at the Front Desk. THEY KNOW HOSPITALITY! They had all the answers to our questions, either on the spot or did research. There were no newspapers out front but Rebecca magically produced one. Brad recommended a place for dinner which was very good and which we went to both nights that we stayed at this hotel. Incidentally, this survey should cover both of our stays at this hotel: (1) the night of September 17, 2017 and (2) the night of September 24, 2017. In the breakfast area, we were well looked after by Manjot who went out of her way to help. Every hotel should have a Manjot!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thank you for the great review!

"Highly Recommended"

5
22/08/2017

Our family of 4 stayed for a night only just to break the long hours of drive from Vancouver to Calgary. We absolutely enjoyed our stay! Kids love the pool - very clean and well maintained. Room assigned to us was very spacious - king suite. Clean & very organized. Esther was kind & very professional. She helped us with some supplies & was very accommodaring. Both room & receiving area had big flat TV screens. Breakfast was good. I just wished they had at least 2 meat selections...we only had bacon that day & my daughter doesn't eat bacon. Outdoor parking is spacious. Love the scenic view of the mountain when at the parking area. Location is also near the Thompson river university & other commercial areas. Overall, we're all happy and this hotel is highly recommended!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for the 5 and the great review. Many families enjoy our facilities and location for their stay in Kamloops and yes, the kids love our pool!

"Great hotel"

5
21/08/2017

Stayed at this hotel for a swim meet. Breakfast was not suppose to be served til 6:30 am but they opened it at 6 am to accommodate the swimming families. The hotel was very clean and the rooms were spacious. Enough space for a family of 4.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We do many swim meets and will always arrange for early breakfast during the event days.

"Road Trip!"

4
20/08/2017

Our stay at the Best Western Plus, Kamloops, was pleasant and just what we needed as we progressed on our 3 1/2 week road trip!! The accommodations were pleasant, as was the staff. We arrived tired and left refreshed and ready for our day!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. we are glad we could provide the rest you needed to finish your journey!

"We Will Be Back"

4
20/08/2017

It was a very busy weekend in Kamloops and we were having trouble finding a vacancy. The nice gentlemen at the frontdesk said they had only one room left but it was a pet friendly room. We have no pets but took the room. It had hardwood floors (which I prefer) and it was a large room with two queens. Beds were really comfortable. After swimming in the pool and hot tub which were salt water, I slept like a baby. The breakfast was included and well done. Had hot omelettes and a machine to make fresh pancakes. One of the better breakfasts we have encountered at a hotel. Very clean hotel. Enjoyed our stay very much! This will be our go to hotel from now on when passing thru Kamloops. Just need to reserve ahead.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are glad we were able to find you a room. During the busy summer months, making a reservation is a very wise idea! We have so many activities and families coming through that our occupancy is always very busy.

"A nice and friendly hotel"

5
19/08/2017

We just spent a night on our way to the Fraser canyon. It was a relaxing experience, amid a grandiose landscape more akin to New Mexico than BC (ie very dry). The room was comfortable, with a balcony overlooking the river. The staff was super friendly. We took somer free coffee in the lobby to have a quick breakfast on the balcony.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you and we are glad you enjoyed your visit to Kamloops!

"Nice accommodation "

5
12/08/2017

I am never disappointed with Best Western. Nice big room, great mattresses with all the amenities included. Like their franchise vanilla in the lounge. Many options in the breakfast buffet. Will definitely recommend to everyone

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments!

"A typical hotel"

3
12/08/2017

We were on a road trip and were looking for a place to stay when we found this place. It was located about four lights off the highway so access was good for us. The front desk personnel were not overly friendly or helpful. They did have face masks for their customers use due to the heavy smoke from the wildfires. I appreciated that. The room was clean and well equipped. There was a continental breakfast included in the room price. There were a number of restaurants within walking distance.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I am sorry you did not find my Front Desk staff helpful. We strive to provide great service to all our guests. I hope you will find them more helpful on your next visit.

"Excellent accommodation and experience"

5
11/08/2017

Returning from Vancouver Island on a summer road trip with my family. Our mid-way stop-over was at the Best Western Plus Hotel, Kamloops BC. My kids loved the fitness facilities (especially the swimming pool and hot-tub) that we had to request for an extended stay. The reception staff members went out of their way to ensure we were accommodated for an extra day. We loved the professionalism of all the staff we came in contact with as well as the breakfast facilities. There are also some really nice restaurants in the corner.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are pleased that our staff were able to provide the services you needed to extend your stay and yes, there are great restaurants near the hotel for families.

"Personal"

4
10/08/2017

We travel with a service animal and were very properly treated with regard to lodging with said animal. Hospitality with regard to local amenities was friendly and freely offered. Unfortunately the forest fires in British Columbia did little to make our travels comfortable with regard to smoke and ash coating everything. Mother Nature not as hospitable as Best Western Plus staff.

"Solid for our Family of 6"

4
09/08/2017

Brought the family up for a conference and some time away together. BW provided everything we needed. Breakfast was quite enjoyable, depending on the day: eggs, sausages, bacon, typical carbs and a pancake machine. Facilities were clean and well kept. Kids enjoyed the pool and hot tub. Location is great as well. Superstore is just a short walk away along with Walmart being a few minutes drive up the hill. TRU is right around the corner and the view of lower Kamloops makes the location picturesque. No complaints just a memorable and comfortable experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many guests who come for conferences love our ideal location as you noted and enjoyed.

"Beautiful room, nice view, good breakfast"

5
07/08/2017

When we arrived we found that because of our BW Points status they had upgraded us to one of their best rooms. But it only had one king bed and we needed a good night's sleep so we asked for a room with two beds. The desk clerk accommodated us but apologized that this room was not as luxurious and did not have as good a view. All I can say is if the upgrade was better than what we got, it must have been spectacular indeed. Our “regular” room was huge with two queen beds and a sofa. The bathroom was one of the nicest I have ever seen in any hotel anywhere. There was a fridge to cool a bottle of white wine and the coffee they provided was great in the morning. We were totally comfortable and did get a good night's sleep. There were some commercial buildings below our window but if you just looked beyond them the view was fine. The rate included a full hot breakfast which was up to high BW standards. They even had a machine that made pancakes. Just push the button and a couple minutes later out came two pancakes hot of the griddle. All in all, a very enjoyable stay and we would not hesitate to stay here any time we are in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you enjoyed one of our standard rooms. Some are very large with like you said, has a couch and two queen beds for lots of space. Many guests like our unique home style bathroom which our owners wife designed to meet today's busy travelers tastes.

"Beautiful Hotel"

5
04/08/2017

The hotel was a late night stop over on route back to Victoria. We called and they had 4 rooms for us. What a surprise ,the place if Beautiful. The rooms are excellent. In the morning another surprise, a wonderful breakfast buffet.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. I am glad we were able to make your stop-over a pleasant one in Kamloops.

"Great sized rooms and parking"

5
24/07/2017

We stayed here as a family for 1 night before going to check into our condo on the Shuswap. I was able to get a room with 2 queen beds with pullout couch which is a must for my family of 5 and hard to find at most hotels especially with such short notice. We were also pulling a boat and were concerned about being able to have a place easy enough to get in and out of as well as having enough room to park. This was no problem at all. Staff were very friendly, clean rooms and very quiet. We didn't hear people walking in the halls or doors opening and closing. Will definitely stay here again if overnighting in Kamloops.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our standard rooms with pull out sofa is very popular with families of 4 or more as they kids can have their own bed or with smaller kids, can sleep 6 in the room.

"Close to the Highway"

4
24/07/2017

We were passing through and it was close to the highway. Room was clean and it had a fridge plus lots of room fro our luggage. It is close to restaurants also. Did not have breakfast there so cannot comment.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review!

"Driving thru"

4
22/07/2017

Stayed over in kamloops on the way to the lower mainland .THE hotel is easy to access very clean rooms were nice and modern great pool and the laundry facilities were great to have as we had to clean our cloths from pet hair from a previous stay with a relative with two cats the hotel is great staff was great and will repeat.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our laundry facilites has been a great help with the many evacuated guests staying with us at this time. I am glad there was time for you to get yours done also!

"Great hotel, clean room and good value"

5
20/07/2017

The hotel and rooms at the Best Western Plus Kamloops Hotel appear to be new or recently renovated. The rooms were large, well appointed, clean the wifi and cable service was very good. Overal a go place to stay at a reasonable value.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are 7 years old but it is reviews like this that tell us our preventive maintenance program is doing great! We are proud of our product and our staff take pride in keeping it above standard for our guests.

"Kamloops stay"

3
19/07/2017

This hotel is located in a good spot. Close to a lot of good restaurants and stores. I have stayed here many times and have always been treated well. This is an average hotel however good value for your money.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you enjoy your stay with us while in Kamloops. We like to think we are more than "Average" so will take this review to improve our performance so your next review will say we are more than average!

"Very clean friendly hotel"

5
18/07/2017

My family and I stayed here during the busy summer. The staff were very friendly and helpful at check in and carefully explained where our dog could go. In formation up front us always the best when it comes to pets. The room itself had great flooring conducive to pets and was easy to keep sanitary. Our room was very clean. The cleaning staff was very friendly with my children and offered more towels if needed.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests traveling with pets are pleasantly surprised by our Pet Program and the new flooring that is more condusive for pets.

"Great Time"

5
17/07/2017

We had an amazing stay. My whole family loved the salt-water pool with a lazy river built into it, the hot tub was equally amazing, we were impressed with the force of the jets (very nice), and the hot continental breakfast was awesome. We definately will stay at this location again soon :)

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Wow, thanks for the great review! Lots of families enjoy our unique pool setup. Then they find our pancake machine!

"Minimal stay"

5
16/07/2017

Got in at 2AM. Left at 8AM. Clean, quiet (with the exception of mid life crisis, wanna be tough guy, inconsiderate idiots with junkass Harley's parked outside my window. Running these oil leaking crap buckets at 6AM). TV and internet amazing. Good location.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry about the noise so early.

"Nice Room Good Breakfast"

4
11/07/2017

The Best Western Plus brand of hotels is quickly becoming my favorite hotel chain. They are consistently good with nice amenities, good service, comfortable rooms and an excellent breakfast. I would recommend this hotel to anyone looking for some relaxation. The pool was also very nice and unique.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your great review! Many of our guests do find our layout of our saltwater pool unique like you. We designed it to allow enjoyment for all ages!

"Kamloops stay"

5
09/07/2017

Nice hotel in a good location. Good breakfast. Easy check in and checkout. Good internet. Friendly staff. The rooms are good size and are very clean. I would highly recommend this hotel to any family coming to Kamloops for a stay.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you found our facilities and staff up to par(was a golf day so could not resist)!

"Best of the West-ern"

4
06/07/2017

Should probably begin by saying I don't like Kamloops AT ALL, but my boys have baseball tournaments there every year. I've stayed in 4 other hotels in Kamloops and Iconsider the BW to be the best of them.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. I am sorry you do not like our city. We do have much to offer many visitors to enjoy while here. I am also glad you found our hotel the "Best".

"A comfortable stay"

4
05/07/2017

We drive through Kamloops every summer and always stay at this hotel. The rooms are very spacious and the beds are comfortable. They take pets and they are welcome, not just tolerated. It is a short drive down to the river, and restaurants are all close by. The breakfast is very good. It could have a bit more selection and more variety of fruit, but otherwise it is very tasty and hot - and coffee is very good. If I have one bad thing to say about it, it's the Bates Motel next door.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are pleased to hear we are your hotel of choice when staying in Kamloops every year and yes, we do like pets!

"Good Reliable BW"

4
04/07/2017

I stayed here probably 20 years ago for a business meeting. Still the same old reliable Kamloops standby, up the hill from downtown so quieter and safer. Rooms are large, clean, nicely renovated. Ours, on the 4th floor, had a decent sized TV. Bathroom roomy too.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. The family who owns this new property, also owned and operated the property you would of stayed at 20 years ago. They have just gotten better at it!

"Another couple of days in Kamloops, BC"

4
04/07/2017

Had another couple of nights at a Best Western property in Kamloops, BC. My stay was fine. The property is neat and tidy. The location is close to restaurants, other shopping opportunities and the Tournament Center that has a great gym and swimming pool for a real good work-out after a long day away from home.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thak you for your comments. We are glad you found the Tournament Capital Center which is an amazing facilites that we are proud to be only 3 blocks away!

"Best of Best Western"

5
01/07/2017

A lovely hotel. Only a couple of years old. Lobby, breakfast area efficient and modern. Front desk was very helpful. Rooms are suites. Couch, king bed. Well equipped washroom, marble and tile. Small appliances. Good internet. I really liked the decorating. Impressive and clean. I will stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are actually 7 years old but many guests think we are new which we love to hear! Means our maintenance program is working!

"Very pleasant stay"

4
23/06/2017

My wife and I stayed for one night at the Best Western Plus Kamloops. It was a very pleasant stay. Lots of parking. Comfortable room with fridge and microwave. Sofa to sit on. And a business desk and chair for work if needed. Quite new property and therefore clean and comfortable. Very good breakfast. Many hot and cold selections. Highly recommended.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are glad you enjoyed our facilities and breakfast program.

"Great as usual"

4
22/06/2017

I have stayed here a few times when in town for business, so far its been a great little place to stay, good location and cost is what you would expect from most BW's amenities are good and the service is anywhere from avg. to excellant

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. I see by your comments we have a little work to do on our service. We want your next review to say our service is excellent to great!

"Stop Over"

4
19/06/2017

This hotel is nice and in a good location for views of the area. The check in process could have been better as many people arrived around 6 pm with only 1 front desk person to deal with every one. The room was clean and all amenities were in working order. The fitness centre was adequate but could have used some barbells. The breakfast room was kept clean & tidy though a recycle box for bottles would have been helpful. I would recommend this hotel to stay at.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We did have a staff member call in sick and was not able to replace her. We do have a recycling program in all our guest rooms for bottles, etc. but thank you for the idea of in the breakfast room.

"Good Place To Stay"

4
15/06/2017

Stayed one night on the way to Vancouver. The hotel is located conveniently just off the TransCanada Highway. The hotel is quite with comfortable beds clean and well maintained, the staff is friendly and helpfully. The complementary breakfast is adequate with fresh fruit. Would stay again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. With many shopping and restaurants with walking distance, many guests enjoy our great location.

"Spacious room, great value for the price."

5
12/06/2017

Highly recommended, has everything you would want in a hotel at a great price. Breakfast was included, something for everyone. Close proximity to everything. The only suggestion for improvement would be for additional and varied exercise equipment.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are looking at updating our fitness room this summer with a couple new pieces. We are glad you also noticed the variety we have in our Breakfast program as we try to meet everyones liking, including gluten free!

"a place to return to"

5
12/06/2017

We always stay at that hotel because of the great service, the amenities and how very clean it is. the breakfast is the best of any hotel I have stayed at by far and the pool and hot tub offer a great place to unwind from a long car trip.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for you kind words. We always enjoy hearing our services and facilities and the high standard our staff work at are noticed.

"Wonderful"

4
11/06/2017

Our stay was great. It was a pet friendly room and we could not tell. The room was large lots of room for us not to be crowding each other. The beds were very comfortable. We would definitely stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. It is great to see that our new hardwood floors are making the difference to many guests in our pet friendly rooms! They are also designed for Bike Friendly guests!

"Kamloops city center hotel"

3
24/05/2017

The best western in Kamloops, B.C. Is well situated and easy drive to restaurants and city Center. The hotel is fairly new and has most mosdern features. Our room 111 had two twin beds which I find rather small. The bathroom was very clean as was the rest of the room. I found the price of $$179/night rather steep but it was a long weekend. A continental breakfast was included and was quite dood.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. All our standard rooms have two Queen beds, but with our higher ceiling, it does make the beds look smaller.

"Very nice place"

5
23/05/2017

Stay was great. Hotel Clean and modern. Room large and comfortable. Breakfast fresh and hot. Free coffee was a nice touch. Lobby area was clean and open. Cleaning staff were friendly and offered help. Pool and hot tub were just the right temperature and fully operational. Fitness are was good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review.

"General Comments"

3
20/05/2017

Good average hotel of the "older" type. Very good breakfasts both hot and cold items. The hotel is situated in a great spot "uptown". Its a bit old and showing it. The bathrooms still have shower curtains.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I have private messaged reviewer as I am not sure what his comment regarding shower curtains means. This maybe a review for a different hotel as we are only 6 years old.

"Excellent hotel and a reasonable price."

4
20/05/2017

Lovely rooms, nice décor. Quiet, no noise. Lots of parking, and close to all main routes through the city of Kamloops. The only slight concern I had was the reception staff, although very efficient, had zero personality. No one looks up when you pass through the lobby and say 'hi' or smiles. This needs working on.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are always looking at improving our customer service and will take these comments as a way of our guests telling us where to improve.

"Great Staff and accommodations"

5
18/05/2017

The hotel accommodations were excellent and the staff extremely helpful. It's located close to both in town activities and access to surrounding attractions. The helpfulness and knowledge of the staff made this both a very pleasant experience and added value to the overall experience.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comment. Our staff pride themselves in providing superior customer care and it is great to see they fulfilled that promise.

"Great stay"

4
17/05/2017

Excellent service. Very curtious. Very clean and not loud like some other hotels we've been. Would be happy to come back. Thank you much. I'll definitely return for a relaxing stay again. Gotta try the pool too if is one. lol.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review and yes, you should bring your bathing suit and use the pool next visit. The saltwater is excellent!!

"One night stay"

4
16/05/2017

Room was spacious and clean. Staff was friendly and helpful. Coffee maker in the room failed causing hot water to cascade onto floor. Included continental breakfast was minimal and the room was dark and less than inviting. Suggested Indian food restaurant was just OK but has a great view. Prices about average.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are sorry about the problem with your coffee unit. We have changed that one out so the next guest does not have the same problem.

"Newer looking hotel, free breakfast, overall good"

4
15/05/2017

I stayed here for five nights for work in May 2017. My office booked the accommodations so I don't know about pricing and whether or not it was a good value for the dollars spent. It was a clean and newer looking building. My room had a good sized bathroom. The furniture all seemed to be new as well. The staff were pleasant and nice to deal with. I enjoyed the breakfast although some of my colleagues were less than enthusiastic about the quality of the scrambled eggs. They have sausage, bacon, pancakes, muffins, toast and bagels as well. They also have yogurt and some fruit. The downsides was the waste generated by breakfast buffet. They depended heavily on disposable plates, utensils, and cups. That's something they could easily improve their "green key" rating - if they used reusable plates and cups at least. Also, the exercise room had about six machines. These were not as in good condition as the rest of the building and the ventilation system didn't seem to be very effective. Even though I was the only one in there working out the room always felt stuffy and humid. Maybe it's proximity to the pool caused that but I can see why so feel people want to exercise in there. The pool is small, pretty good for young kids I suppose. I didn't try the hot tub or the pool. Some of my colleagues complained about the noise level coming through the walls. I heard a few night owls coming back to the hotel on several nights. But I did not find this level of noise to be uncommonly loud. All in all a good place to sleep and have breakfast. When travelling for work that's all I could ask for.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. Our plates and cutlery are produced using renewable resources and are biodegradable and compostable. As Kamloops does not have a commercial recycling program, this is the best option available to us. To wash plates and cutlery would require us to use harsh chemicals that could get back into the water system. We do have a private company who picks up our larger recycling (Paper,glass and large plastics). We are constantly reviewing and revising our Green Program. We just went to biodegradable coffee pods in all guest rooms as the company that use to recycle our pods closed.

"Great Stay."

5
13/05/2017

I'll definitely stay here again. Thank you. Quiet clean rooms, breakfast was very good. Staff friendly and helpful. Great location. Easy in and out. Lots of shopping and restaurants close by. Bed a little hard.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many guests are finding our location and facilities great for their visit to Kamloops.

"Pleasant stay"

4
05/05/2017

Great bang for the buck. Loved the pool and Hot Tub. Breakfast was fine and varied. Staff were very helpful. Easily accessible to major routes and shopping. Enjoyable location near malls and restaurants, like Montana's.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests find our location ideal for their needs in Kamloops. Especially the varied restaurants that are walkable from the hotel.

"When they say Plus, they mean plus!"

5
04/05/2017

I really like the luxurious touches that this Best Western Plus provides their guests. Real glass glasses and ceramic mugs, a beautiful pool, extra comfortable bed, make-up mirror, and lovely amenities etc etc. Friendly staff, too. Also, a big plus is their location... not right on the highway but close, not right in downtown, but close. The breakfast area fit in with the entire tone of the hotel. This would now be my go-to hotel in Kamloops!

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We provide all these extras along with our guests knowing they are staying at the "Green Hotel" in Kamloops!

"Meet the baby"

4
01/05/2017

This Best Western is nicely centered with a good view. Well maintained with friendly staff. The compliant breakfast is nicely presented. Walking distance to the Thompson River University, as well as several fast food type eateries.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Many guests find our location central to their needs in Kamloops. thanks for the comment.

"One of the nicest Best Western hotels we have stayed at."

5
30/04/2017

Room was very clean and had all the extras that one would need. Staff were helpful and friendly. Full breakfast was excellent with lots of seating. The owner even walked through and chatted with guests. We stayed a couple of nights and will definitely return and highly recommend this hotel. Also this hotel is very quiet the way it was built. Thanks for a nice stay. Steve and Dianne Erickson.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review, it is great to see when our guests tell us we are on the right track with our service and facilities.

"Keeps me coming back in Kamloops BC"

4
26/04/2017

The Best Western Plus in Kamloops BC is a very convenient location for this business traveler. Well situated , with clean excellent rooms, comfortable bed, and a very decent breakfast. It is my first choice when in the Kamloops area on business. Close to Thompson River University Campus and central enough to provide a hassle free commute to anywhere else in the city.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are glad you find our hotel as convieniant as many of our guests do in Kamloops for their business or leisure needs.

"Very friendly"

5
25/04/2017

Very happy with overall stay. Hotel is nice with great rooms. Staff are very helpful and friendly. Only bonus would be a larger fitness room with more equipment. Otherwise very happy and will stay here again.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are reviewing our fitness room for make some changes this year, stay tuned!

"Last minute unplanned trip with a 5week old & 1.5 year old."

5
15/04/2017

Great stay! I hadn't planned on staying here and arrived at 3:30am with a 5week old, 1.5 year old and 13 year old. The staff were great and offered help every step of the way to getting to my room to going for breakfast.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your comments. We are glad to be of service!

"All the Comforts of Home"

4
12/04/2017

I have stayed in this property before, and while I have always enjoyed it, when not subject to business rates, I have found it over-priced. That seems to be the trend for Best Western these days. Room clean and comfortable and services good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Our pricing structure is based on price and demand of the marketplace. We do provide many opportunities for savings on price with book direct, BW Rewards and AAA discounts.

"Terrible customer service."

2
09/04/2017

Very disappointed with the staff. At check out I alerted the front desk that the fridge motor sounded like it was on its last legs as it and hummed very loudly every 10 minutes for 2 minutes. The response I received was "95% of the time it's just the shelf rattling". It definitely was not a shelf rattling, but whatever it was, it needed to be fixed and staff should of apologized for the noise and told me they would look into. It is stated that breakfast is until 10am. I arrived at 9:30, by 9:52 they shut of the juice machine, removed all the coffee and food. I felt completely rushed and didn't understand why they closed even before 10am when there was still a room full of guests that all had arrived prior to 10am. I thought it was incredibly rude of the staff to clean up while guests will still enjoying their breakfast when we still had 8 minutes to eat.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
I have responded to reviewer in a private message to address her concerns. We do check our fridges every quarter but a few do get loose sometimes. As to the breakfast time, we have spoken to the attendant to be a little more patient before starting to pull the food for closing.

"Best Sleep"

4
09/04/2017

We were so pleased to spend a quiet night at Kamloops Best Western. It is one of the few times that we did not have to turn on white noise to block out noise. The beds were very comfortable as were the pillows. Breakfast in the morning offered a good variety for the health concious and those wanting the traditional eggs etc. All in all a great stay

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
We are glad you were able to have a enjoyable visit in Kamloops.

"Another satisfied customer"

4
08/04/2017

The facility and staff were great and the rooms were clean and comfortable. I would have no problem recommending this Best Western. I Wish it had a restaurant but we only had a short distance to travel for food.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Yes, we have many great restaurants near by to provide our many diverse guests with great food!

"Dog friendly"

5
08/04/2017

A very nice pet friendly hotel!!!! everyone please clean up after your pet so they don't become pet UN-friendly. I will be staying here again. Staff were helpful. Breakfast was good. Internet was good.

Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. Yes, cleaning up after your pet is appreciated!

"Always Welcoming"

5
28/11/2016

We are always pleased with the Best Western Plus in Kamloops, but our most recent stay here was by far the best experience yet. The complimentary breakfast complete with bacon, eggs and pancakes is always a highlight of our stay, and now there is an even wider selection of pastries, cereals, and fruit and a new addition of french toast! Very clean rooms and exceptionally friendly staff (free chocolate at the front desk!). Good location with a view of the hills.

"Excellent Hotel"

5
25/11/2016

Really nice hotel with hot breakfast, good internet services along with swimming pool and fitness center. Very handy location with pubs and restaurants in walking distance with the nice view. Downtown Kamloops and the university is close by, rooms are very spacious and clean. Ample parking in the front and rear.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when our guests are happy!

"Great Breakfast"

4
22/11/2016

The main reason we stay at the Best Western Brand Hotels is because we like their breakfasts. There is always a variety of foods and condiments offered and their coffee is excellent.. I also stay for the discounts available online. The Best Western Points card and Airmiles are my incentives. I received a really good discount during this stay.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do reduce the points needed in November to February to stay with us as a thank you to BW rewards members.

"Clean & reasonably priced"

5
15/11/2016

We have stayed in this hotel for several years now as we travel between Victoria & Calgary. It is a pet friendly hotel that maintains a high standard of cleanliness. We appreciate having the pool, fitness centre & a decent breakfast. We feel we get good value staying here. Staff have always been friendly, helpful & efficient.....a well run place.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have many pet friendly regulars who enjoy our property and facilities. Our new hardwood flooring is also a big hit with our furry friends!

"We Like the Upgrages"

4
14/11/2016

Except for the new branding colour. The room was clean, comfortable, and mostly quiet. The walls appeared to be soundproofed but the ceiling not so much, as we could hear the people on the floor above. The continental breakfasts at Best Western are always more than just pastries and coffee, and this one did not disappoint.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Our new logo has so far been mostly favorable with our guests. We feel it does definitely show the difference from Best Western to Best Western Plus!

"Great Place to stay while in Kamloops"

5
12/11/2016

This Hotel should be a model for all Best Westerns. Starting at check in, everything was ready including our BW welcome bag and a little dogie bag for our Pom. Clean room, excellent breakfast, everything was fresh and the lady taking care of the breakfast items was very pleasant and was there to answer any questions anyone had. She is special. Checkout was a breeze, will definitely be back.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your kind words. Tana in our breakfast room is a great lady and we are very happy to have her as part of our team!

"New and modern pet-friendly hotel"

5
24/10/2016

I had to travel to Kamloops with my parents and dog for one night for a doctor's appointment. I was hoping we could all stay in one room (each adult wanting their own bed) so I called and spoke to the front desk and Rebecca was most helpful and pleasant. She told me she could put us in a pet-friendly, ground floor room with two queen beds plus a pull-out sofa. This perfectly met our needs. The hotel was easy to find just off the highway and close proximity to the MRI and specialist clinic I was going to (the hospital was close as well.) It was just a couple minute drive down the hill. The hotel is new and modern, and the rooms were very nice. Our room was very spacious, especially considering it had two beds and a sitting area with couch. Plus, there were plenty of outlets for charging phones, iPads, etc with three adults. The beds were very comfortable as were the pillows (four pillows to choose from on each bed.) The free WiFi in the room was fast. The non-carpet flooring in the pet room was high-end looking, and the cleanliness was exceptional. Usually my dog spends the first 20 minutes sniffing every inch of a hotel room (which tells me it's not very clean) but in this room he quickly laid down and settled into his bed. I spoke to several of the front desk staff and all were very friendly and helpful. They even accommodated a late check-out request so I could come back to the room after my doctor's appointment. My parents enjoyed the breakfast and found a couple parks within walking distance for the dog. The front desk even provided a doggie goodie bag upon check-in! I always try to stay at Best Westerns and this one exceeded my expectations. I will definitely book again next time I'm in town. Probably the nicest Best Western I've stayed in. Definitely has the most friendly staff!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is always great to hear when we exceed expectations! Our pet friendly program and rooms are definitely above standard and our repeat customers keep telling us we are!

"A very good stay "

4
20/10/2016

Was in for a few days. Smooth check-in. Lots of parking. Great service from the desk staff. Large pool area and gym. Had stayed here in the past and the breakfast wasn't very good but this seems to have greatly improved. Clean comfortable rooms with nice beds. Central to sahali and Aberdeen areas.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have made a concentrated effort to improve our breakfast program within the restraints of our facilities. Our expanded seating was definitely well received this past summer.

"Great Hotel"

5
17/10/2016

I stayed at this hotel on September 9th 2016. This hotel was very clean and the rooms were lovely. The beds were very comfortable. They had a nice pool if you wanted to go swimming. The staff were kind. It was nice to have a hot breakfast before hitting the road again. I would recommend this hotel.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review!

"Great hotel, close to the hospital"

5
14/10/2016

This hotel has amazing staff, a nice pool, a decent fitness centre, and a wonderful free hot breakfast included. It's located halfway between downtown and the shopping centres, and within walking distance to the hospital. It's the perfect location, and it's quiet. The beds are good too!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments! We are glad you enjoyed your stay.

"Reasonable but not the Best Best Western"

4
09/10/2016

Clean room comfortable bed and OK for a one night stop over. As a Best Western Diamond member you usually get an upgrade or a welcome pack with water. We got a Multigrain bar, two small chocolates and a bag of Bear Paws Minis. Bit of an insult really. I think they would have been better to have not bothered! The breakfast was OK but again I have had much better with a simple selection. It did have a hot selection though. With a more than average price it was disappointing but OK

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We are sorry that you did not enjoy our welcome gift. We do change it up to provide a variety to our regular BW Elite Reward members. We have seen a very noticeable compliment on our changes on our Breakfast Program with our "Build your own" variety we now have.

"OK for a night"

4
09/10/2016

Slightly out of town - too far to walk to downtown, but with shops and restaurants close by. Pool OK - good size room - breakfast average. AGAIN Best Western with no in-room safe - this is a pain. Basically does the job.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We have security safes at the Front Desk which are available 24 hrs for our guests. Our location, while not downtown, is close to many international restaurants, shopping and easy access back to the highway.

"Wonderful hotel"

5
09/10/2016

Great place to stay after a long drive, great beds nice pool exercise room, staff were very attentive, breakfast was on time and checkout was a breeze. Very nice too stop as a halfway point from Calgary/Canmore when travelling to the coast

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review!

"To far from downtown to walk...."

3
06/10/2016

Room was very clean, but I do get tired of these hotels that have designated dog rooms, this hotel room was on the back, right on the parking lot...ground level....got in the room, opened up the curtains to a view of a dumpster and garbage cans....asked to be moved , which was done....I would like to know why as a traveller with a dog, we always get the worst rooms, no choice, and we pay more than regular rooms. Always having to pay more for less....I don't get it. Will never return to this hotel. So far from downtown, had to drive to downtown .....breakfast was good enough , we were high on a hill, but because of being a dog traveller, we were given the worst room...no view what so ever . We are rewards members.....but the next night we went to a different hotel...not a best western!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
With many guests also having allergies to animals, by keeping our pet rooms on the ground floor, other guests can be assured they are in a room that did not have a pet. We have also made most of our pet rooms with new hardwood flooring and we also made a pet friendly suite for upgrades. This also allows the guest easy assess to take their pet outside when needed. We have many guests who say we have the best "Pet Rooms" in Kamloops! We also provide the pet room with no pet fee to our Elite BW Rewards members! which makes them the same price as a standard room.

"Clean Hotel"

4
05/10/2016

Spent a night in the Best Western Plus. Great service and great people. the rooms were nice and clean and had all the amenities we needed. They also have a very nice continental breakfast with everything you need including coffee.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are very pleased when our guests tell us we are doing a good job!

"Visit with great grandmother"

5
01/10/2016

Took the grandsons to visit mom in Kamloops. Had a good weekend getaway. Hotel was very good. Kids enjoyed the pool even though there was no water slide. Free Wi Fi was reasonable speed and the breakfast was much better than most. Would definitely stay here again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments.

"Satisfied customer"

4
28/09/2016

I stayed in a king room for two nights. Uri made the booking for me and he was very helpful and friendly. The room was really nice and included a sitting area which I quite liked. Also, The breakfast is absolutely fantastic!!!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Uri is one of our new Guest Service Manager's and we are pleased to have him on Staff!

"Layover for the night"

4
28/09/2016

Located about four blocks from the highway,its very close to several restaurants and local stores The hotel is very up to date with nicely decorated rooms and comfortable beds, the swimming pool with sea salt was very comforting after a long days drive,the breakfast buffet was very good with a good assortment of items

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review and comments! Many guests love our "Saltwater" pool and Hot Tub.

"Great service"

5
28/09/2016

The hotel is clean and the staff are courteous and efficient. Our room was excellent and the complementary breakfast was good. The location is central and the exterior of the hotel is appealing. We highly recommend this hotel and we stay here whenever we are passing through.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thanks for your review and patronage!

"Pleasant stay"

5
27/09/2016

Room was comfortable, nicely decorated, and spacious. Breakfast was good. There was one hot entree each morning plus meat. Would have preferred a slightly healthy choice instead of white bread french toast. There were other options available daily. Fitness centre and pool were good. Bed was comfortable but a less firm pillow would be preferable. Very nice stay.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do have two medium and two firm pillows on each bed. this is to allow our guests with different preferences to have them on the bed at arms length. We do have white, whole wheat and brown bread daily in our breakfast program but do run out once and a while for a day until next delivery.

"Very pleased with my stay at this hotel"

5
26/09/2016

This Best Western hotel is located between downtown business and mall and other business away from downtown but close to at least six restaurants. It is well lit at night and has some l.e.d. lighting design that looks good at night. The rooms are large and well appointed. I especially like the granite on all furniture. The bathroom floors are heated. The exercise area has good equipment and windows to the outside. The breakfast area is large and comfortable with ample televisions to watch the morning news.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. The exterior LED lighting was designed as part of our "Green Program" when we opened to eliminate "Light waste" that you see on most buildings.

"Trip to Glacier"

5
25/09/2016

Clean and inviting. We always appreciate the fitness center and pool, didn't get a chance to use it this trip. The hotel had a great view from our top floor room, and we'd like to revisit Kamloops again and we'll be staying at this Best Western again!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments!

"A nice central location in Kamloops"

5
24/09/2016

We chose the Best Western Plus Kamloops Hotel for the last night of our trip so we could visit family in Kamloops. We found it also offered a good location in regards to near by restaurants and bars/lounges and was also only a short drive away from the casino and the downtown area.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review! We have many guests who stay with us visiting family in Kamloops.

"My favourite hotel in Kamloops"

4
23/09/2016

This hotel is very well managed. The reception is professional and competent and the rooms clean and not noisy. Always like to stay here when in Kamloops as the hotel is well situated close to shopping centre and down town.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We strive to provide great service to everyone and are pleased when we hear we are doing a good job!

"Awesome location"

5
20/09/2016

The Location of this Hotel overlooking the lights of Kamloops is perfect for our purposes. The park that looks over Kamloops is just a few steps down the hill and I go there to take photos. There are two East Indian resturants IN WALKING DISTANCE AND THEY ARE BOTH GREAT. shopping and all services are located with in a couple of blocks. The hotel is always clean and service is quick. What more could you want?

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests enjoy the very international cuisine that is found in this part of the city. We are pleased you did too!

"Old Reliable"

4
18/09/2016

Relaxation and comfort after a day on the road. Located off the highway but easy to get to. Most amenities you'd want are within 10 minutes by car. Very consistent in service and accommodations over several stays. Fitness room and indoor pool. Hot breakfast included, Internet in room, HD television, fridge, microwave. Our "old reliable."

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is great when our repeat guests expect and get our superior customer care!

"One night in Kamloops"

4
15/09/2016

We stopped at the Best Western Plus in Kamloops to break up a longer drive from Edmonton to the Okanagan. The Best Western Plus is at a very convenient location with easy access back to the highway. There are several gas stations, restaurants and a grocery store nearby, which adds to the convenience. The room was decent with a comfortable bed. The fitness facility and pool were nice amenities.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments!

"Nice Hotel"

3
13/09/2016

Stayed at the hotel as we were passing through. The room was nice and large. The hotel was clean, but you could tell it's a little older. The hotel has nice pool and a good hot breakfast included. We got the 2 beds because the it was cheaper than the one king and we were only staying one night. The room had a small couch with a coffee table and a desk with an office chair.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review!

"Great stop over"

5
12/09/2016

We were just passing through, but we really enjoyed our stay here. Clean, comfortable, and the included breakfast was really nice. Location wasn't important to us, but it is close to superstore, restaurants, and a cold beer and wine. If we spend anytime in Kamloops again we would stay here.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests are surprised at how close to many great shops and services we are!

"Bad service and a mediocre hotel"

1
12/09/2016

When we arrived at the hotel we checked in and were giving our room keys but when we got to our room there was someone already in there! We went back to the front desk to see why that was and they said I booked the reservation for the next night and this happens a lot due to their system which books it for the day after you request if you're booking it before the cancelation period. They then told me I had to pay a way higher premium because there was a wedding that night when I already paid and was checked in and only took $2 off the room price for the night. I was extremely frustrated and would never stay here again. The rooms were also lack luster and the blankets were extremely thin. I would never stay at a Best Western again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Guest both booked for incorrect day and only for one person not two. The rate reflected the change to two persons and they were provided the rate based on their AAA membership for the new day. Our new staff member did not realize that it was the next day reservation when they came to check in (this happens so rarely!).

"Quality and convenient"

5
06/09/2016

This hotel is very easy to access from hi-way #1 and was very clean and well appointed. The breakfast had an extensive selection each day and the coffee was excellent. Very friendly staff. I would definitely recommend this hotel!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review.

"A sweet suite"

5
06/09/2016

Checked in to the Best Western Plus in Kamloops with my dogs. A beautiful room with a comfy sofa in the living room and a separate bedroom and additional TV. I arrived at night and through the window could see the twinkling lights of downtown Kamloops in the valley below. Parking was right outside the door. I requested a room appointed for disabilities and found this to be one of the best rooms ever to accommodate my needs. The shower room was fabulous and beautiful and my knees and hips were thankful not to have to step into a bathtub! Cookies for the dogs at check in and heavenly pillows to sleep on - every detail attended to. I will definitely come back to this hotel in the future. The person who helped me at checkout gets a gold star and I am sad I didn't get her name as she gave amazing customer service and I am a tough cookie to please! Since I slept in beyond the hotel breakfast, she recommended a great place for me to grab breakfast and helped me reroute my drive home. Way to go the extra mile for your guests :)

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have many of our guests with disabilities pleased with our room layout and especially the bathroom we had designed by local people with disabilities assisting us.

"Excellent stay in Kamloops at the Best Western..."

5
05/09/2016

We stayed for one night in August at the Best Western Plus in Kamloops, and found it to be an excellent hotel. The check-in staff were very good, and, on a day when it was still 34'C at 6.00 in the evening, it was a great touch to find the a/c already on when we arrived. We booked for two queen beds for a bit more room, and our room certainly had plenty of space, with a very good room lay-out. The beds were comfy, and we got a good night's sleep. Breakfast was very good in the morning, to round off what was an excellent stay. The hotel is located on the edge of the town. It was way too hot for us to walk into the town, but it is only a short 5 minutes drive, and Kamloops has ample parking in the evening. A very good hotel, and we would certainly stay there again on future trips to the area.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We had many guests enjoy our location for their stay in Kamloops and found it like you, very convienant for their stay.

"Rain and Cold"

5
05/09/2016

We have a pet and have stayed at this hotel before. I like that the pet room is not carpeted and especially this trip since the weather outside was terrible. The location is very easy to get to and there are plenty of options around the Hotel to eat and shop. There is a good Breakfast with lots of options. This time we had some problems with our internet booking and the staff worked hard to make sure that everything was correct and that we had a room for the night.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Many of our guests with pets are commenting on our new flooring in our pet rooms.

"Just what we needed"

5
04/09/2016

My wife and grandson needed a room while visiting some family. Quick reservations at BestWestern.com and voila, a perfect room. Very clean with all the amenities. My sister and mother even joined us in the pool that evening. Friendly staff and great location. Will definitely revisit!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are glad our facilities and staff were ideal for your visit to family.

"Great location for us!"

4
03/09/2016

Stayed here 1 night when moving our son to TRU, great location for this, really close. Our room was huge, really nice! Desk staff really friendly also. The complimentary breakfast is awesome---bacon,omelettes,pastries,pancakes.....pretty much everything you'd want. I would definitely recommend it! Only complaint is very noisy hallway once breakfast starts (stayed on first floor)

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Some mornings, the breakfast area can be noisy when we have many families.

"Nice property"

5
01/09/2016

Nice property , close to all ammenities. Breakfast was good also . Lots of parking , and rooms were spacious and clean. Close to the hospital which is why we stayed there . The weekend farmers mkt. is close by

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We get many families stay with us for their visits to the hospital and specialists in Kamloops.

"Best Service Ever"

5
30/08/2016

After a great night's sleep in a clean, comfortable room, we discovered that our car had been broken into during the night and our backpacks, with all included gear, had been stolen, We should have heeded the posted signs to not leave anything in our car. Not the fault of the hotel. Yui, at the front desk, provided us with phone numbers for the RCMP, the Toyota dealership, and a glass replacement company. While we were calling, the maintenance man (Sorry I don't remember his name) vacuumed broken glass from our car. Because the replacement window wouldn't arrive until the next morning, Tim, the hotel manager, gave us a reduced rate for the extra night's stay. Everyone was helpful and I highly recommend Best Western Plus in Kamloops BC.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We want to say again how sorry we are that your vehicle was broken into. This kind of event is unfortunately part of our society and we do have signs asking our guests to ensure they remove any valuables to reduce and help the RCMP reduce break-ins at hotels in Kamloops. While we have seen a dramatic reduction over the past few years, it does seem to go in waves sometimes (we had two days of events this summer)

"Relaxing stay"

5
28/08/2016

I just stayed one night and it was peaceful, clean, and relaxing. The staff were really nice and easy to deal with. Just what I needed after a long day of driving. The breakfast is great and has lots of variety. The salt water pool and hot tub was cool too.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests are enjoying our salt water pool and hot tub this summer!

"Wonderful experience "

5
23/08/2016

I stayed a couple of nights at this property. It feels brand spanking new and very modern. The breakfast was one of the best I've had due to its variety and quality. Bed was very comfortable and extra blanket came in handy. Washroom was very clean but for those that prefer a tub this room had a shower only. I'd stay here again without hesitation and highly recommend it.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments! We strive to provide both superior customer care and facilities. We are over 6 years old and still get many guests think we are brand new! What a great compliment!

"Great place to stay"

5
23/08/2016

This hotel is so close to everything. The room was clean and spacious and the beds were so comfortable. The pool and hot tub were fun for the kids and the breakfast had a large variety. We would definitely stay here again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests are pleasantly surprised at the convienience of our location.

"Great Hotel and Location"

5
19/08/2016

We spent one night at this hotel and it was wonderful, quiet , clean and beautiful. The indoor pool and hot tub were great after a long day of driving, and get up to a breakfast included. This hotel is one of the best in my opinion and very reasonable rate. Make your booking here for your next trip to Kamloops.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We are pleased when our guests enjoy our facilities and their stay!

"Torn between a three and a four"

4
17/08/2016

Sandwich method: Pool was good, parking easy, location had everything close While we did showed up early, we were informed by the staff that we only had to wait 15 mins for our room, then 20, then 30 .... Etc, etc, etc. The room was available 2 1/2 hours later.... Staff were really nice, room was good, television had a good selection. Do not know if I will return or not....

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We had a very large check-out the day before and then were short staffed due to a sickness. We try to get guests who arrive early as quick as possible and usually have a 1 hour after arrive that we try to get the room ready as the staff member has to finish the room they are in and they get to the early arrival. I am not sure why it took 2 hours to get clean and will check with my staff to ensure this does not happen to future guests.

"Road trip"

5
17/08/2016

We stopped in Kamloops on a two-day road trip. It was a great stay and the number of beds was perfect for us. The room was beautiful and clean and I enjoyed the breakfast selection. I will definitely stay here again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review and we look forward to your next visit.

"Everything in its place"

5
15/08/2016

We got just what we were looking for: A clean, comfortable, modern place to stay for a family wedding. Nothing over the top special, but solid. The hotel is located fairly close to the highway, but there was not noise at all. The staff were pleasant. The beds were comfortable The free breakfast was complete If you're looking for a roadside stop in Kamloops, stay there.

"I hate it when there is nothing to criticize"

5
11/08/2016

We stayed here for one night on our way from Calgary to Vancouver. Everything, from the check in to the room to the breakfast was ideal. The pool is great. The staff are wonderful (had a great discussion at check out about various teas) I can find fault with one little detail;the plates and cutlery were plastic for breakfast; the food was really good and really plentiful. The Best Western Plus in Revelstoke on our way home from high taxed very expensive Vancouver used real plates and real cutlery so they win the battle. Would I stay here again? Yes, in a minute Would I recommend it to friends? Already have

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Our cutlery are not plastic but a reed and potato based product that is biodegradable. It allows us not to use harsh chemicals to clean china and flush down the drain.

"Good hotel, great staff, bad parking security"

4
11/08/2016

Hotel was very nice and the family room we stayed in was very nice. My young kids really enjoyed the pool and hot tub. Also breakfast was nice with a good variety of hot food (not just toast). Only downside to the whole experience was three cars were broken into including ours. The staff were very helpful in contacting the policy and helping me clean up but I think this might be an an annual problem. There are signs reminding people to remove their valuables from cars parked in the back lot (because parking out front is limited) and I read in other reviews that people had concerns about this.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We have worked with the local RCMP to attempt to reduce break-ins in Kamloops. By putting a reminder to our guests at the entrances and the elevator, we hope that they will not leave items in car that would entice someone to break-in. It has dramatically reduced our break-ins over the past two years. We did get a rash of break-ins that night and understand there was many around the area that night. The RCMP have done more patrols in the area to reduce break-ins in the area and we have not had one since.

"Great place to stay"

5
07/08/2016

Was quiet, decor was pleasant, lobby comfortable, pool warm and great for kids, beds extremely comfortable. Staff was friendly and professional. Sound did not carry through room door/walls/floor/ceiling. Kids enjoyed the stay. The breakfast was marvellous and there was plenty of room in the breakfast area. Will certainly stay here again!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are having a busy summer and it is great to see that our service and facilities are meeting the demands of our guests.

"Great Value"

5
05/08/2016

Nice friendly hotel. Near shops and close to downtown. Helpful service and directions. Clean spacious rooms. Wake-up call on time. Bagged lunch offered for those who check out prior to the restaurant opening with complimentary breakfast. Complimentary parking with stop over. I highly recommend the Best Western Plus, when staying in Kamloops.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Your comments say it all!

"Best place for a TEAM"

5
04/08/2016

Stayed here as part of a soccer team. Clean, big and great breakfast! Kids loved the pool and hot tub. Room was clean and big. Perfect for a family of 4. 2 queen beds plus a pullout. Room for everyone! The breakfast room was large and everyone found something the liked to eat.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We find many families like our standard plus rooms which have the two queen beds and a hide-bed.

"Good hotel, a tad pricey, pool very slippery!"

4
03/08/2016

My husband, son and I decided last minute to book a hotel for 1 night over the BC Day Long Weekend so the choices were slim. We spent the day hiking at Sun Peaks and were thankful to have a hotel room. Hotel itself us pretty nice, check-in was a breeze. Room was a tad pricey though at $193 for the Saturday night. Breakfast was really good, probably the best hotel breakfast I've had in awhile. Our only two complaints were there was a used water bottle still in our fridge from the last guests (room 316) and the bottom of the pool was EXTREMELY slippery. I slipped and fell a few times in the shallow end trying to prevent my son, who is a 2 year old non-swimmer, from going under. Nearly bailed on the stairs going in. I would probably stay here again, but I'll be sure to bring my water shoes next time.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We are sorry that our staff did not clean your room completely, they really do try to be thorough in their cleaning. I will look in to the pool comments as this is the first time we have had this type of comment but the pool was also very well used on the Long Weekend so not sure if just a high volume thing or a problem.

"Good stopover"

4
30/07/2016

Nice hotel. Modern décor. Easy to access from highway, close to shopping and dining. Indoor pool was well used, hot tub worked good. Room was quiet and clean, bed and bedding was very good. Complimentary breakfast was better than I have had staying in some all inclusives in Mexico. Staff were friendly and put effort to have the breakfast area clean and stocked. Had a good breakfast to start the day of another road trip. This was a good stay and I would return again for a night stay when on route.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is nice when our guests enjoy our facilities completely.

"A nice well run hotel with friendly staff"

5
27/07/2016

We stayed at this hotel twice during our Canadian visit and found that it was a very good stay. Probably the best Best Western out of the 8 we stayed at. Very comfortable, good location with views and helpful staff.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. The team here is always happy to hear we exceeded expectations!

"Visiting brother in law in hospital"

4
25/07/2016

My husband and I came to Kamloops on the way home to Spruce Grove, Ab, from Keremeos to visit our brother in law who was in hospital. I phoned Best Western Plus and the lady I talked to was very accommodating with my requests and I told her we had a pet, wanted quite room and that we were visit a family member in hospital and she gave us a hospital price which was great and room was wonderful, we had a free hot breakfast. I would highly recommend Best Western Plus in Kamloops and other cities..... Thanks Diane

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are pleased you enjoyed your stay during your unfortunate situation. We do provide a special rate for those emergency situations like this.

"Road trip stop ..."

3
24/07/2016

On our way to Calgary, my partner pulled into the parking lot of this hotel. It was clean, had two queen beds, free wifi, free parking and a basic breakfast was included. They had one room left, so we took it rather then risking going to another hotel (just in case other hotels were also full). Breakfast was fine, check out was fine - nothing amazing, and nothing terrible. On our way back home from Calgary, we stayed here again. If you have one, use your bcca card because you do receive a discount.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Many guests find our property perfect for their one night stay between Vancouver and Calgary as you did.

"Comfortable bed, clean room, good breakfast "

4
24/07/2016

We enjoyed our stay. The bed was nice and firm and we had plenty of pillows. Wifi was quick and there were 2 wall outlets easily accessible above the desk and a lamp with an outlet so charging up our devices wasn't an issue as it can be. Fridge/freezer did a good job keeping our cold packs frozen too. Breakfast had a good assortment. Nice pastries and cheese omelet the morning we were there.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests comment on the easy access we have for charging their electronics with the outlet both at the desk and at the bed.

"Excellent hotel"

5
24/07/2016

Excellent hotel. Comfortable bed. Relaxing room. Great breakfast. Have stayed there before and would again. Staff very friendly and helpful. Good location. Close to all services. No problems with anything.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is always nice to hear from a repeat guest.

"Good Night Stay"

3
23/07/2016

Hotel and rooms were very clean. Very helpful and friendly staff. The only complaint is the noise level from kids and other guests after 11pm and as early as 6:15am. The buffet breakfast was fantastic and it is very easy to find. Don't know if I would stay here again because of the noise.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are sorry you had noise problems late and early. we do get a lot of families but they are usually quite quiet by 10 pm and yes, some do get up early to get back on the road for the next day.

"Awesome Gluten Free options for Breakfast"

5
18/07/2016

The selection at the breakfast was wonderful, the lovely woman in the Breakfast room was amazing, she offered 4 different Gluten Free options, made restaurant suggestions for Gluten free options. She was friendly, helpful and an absolute delight to interact with. We really enjoyed going for breakfast so that we could chat with her, she was warm, friendly gracious and awesome employee all around. The ladies who were in charge of housekeeping were also exceptionally friendly and helpful too.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments, Tana has been a great addition to our breakfast program and many guests comment on her service to them.

"Spacious room, good pool."

4
17/07/2016

Stayed here for one night on a business trip. Room was very spacious with 2 queen beds, plus a sitting area with a sofa and table. Everything was clean and new feeling, though the bathroom had a slight mildew smell. Free WiFi per room. The gym was OK - elliptical, treadmill, bike, and universal, but no free weights. The pool was great- saltwater, perfect temperature, and large. Nice hot tub as well. The complimentary breakfast was good, with a fairly large selection that included sausage, pancakes, fruit, yogurt, and breads. Free coffee was available in the lobby at all hours. Would stay again if in the area.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are pleased when our guests enjoy our facilities and our breakfast program. The changes to our breakfast has been very popular.

"Nice and Clean"

4
17/07/2016

Nice size, well furnished rooms. Bed was comfortable and room was quiet. Clean rooms and lobby area with friendly, helpful staff. Checking in was fast and efficient and the free cookies upon checkin were tasty and a nice touch.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments.

"terrible"

1
16/07/2016

the gentleman that checked me in was very pleasant. he gave me a upgrade to a a room with a king since it was just myself. that is where it started getting terrible. the smelled musty. the little fridge was quite loud and i had to unplug it to sleep. in the morning there were kids that were running up and down the hallway at 8 in the morning. i was slowly getting up but it was still annoying. i left at 9 am and they were still running in the hallway. when i walked out of the room it was a dad pushing kids on a luggage cart. precisely what is wrong with the world today when a parent thinks that is acceptable behaviour. The part that made it even worse was that a housekeeper was on the floor and quite obviously did nothing to stop it. I snapped at the parents and left. once at my vehicle i phoned the front desk and complained about the noise and the inccompentent staff memeber that did nothing. the manager tried to offer something but i was so pissed i just stated i will never stay at his place again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. i will speak with our room attendants about ensuring they do let the Front Desk know when noise in the hallways. We do have many families during this time of year. Some do get up early to start their day as they are traveling usually a good distance each day and want to finish before the high heat of the day.

"Reasonable Value for Kamloops"

4
16/07/2016

Stayed here for a one night stay on the way to Vancouver and booked a suite for us. The rooms were large and the sofa bed already made up. Check in was uneventful, and indeed the guy on reception was very friendly. The rooms were clean but had a very musty smell on walking in the room, almost like damp sweaty hiking socks drying out. To be honest a little unpleasant but having driven for hours we just crashed. It's a Best Western and it does what it says on the tin !

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do not use any perfumes to freshen our rooms. I will speak with the room attendants to ensure they naturally air out any room that might have a smell from the previous guest.

"Amazing service "

5
14/07/2016

Extremely friendly reception staff , one in particular went out of his way to help us with luggage storage and assisting us with dinner venues and other directions. Highly recommend to anyone who wants a comfortable enjoyable stay in Kamloops!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is always great to hear that the staff are providing superior customer care.

"Nice Hotel- Good Location."

4
14/07/2016

This was a one night stop and having stayed here before got more than we expected. The desk staff were welcoming and helpful, we were given an upgrade to a King Suite, very nice. The room was large and spacious, consisting of a large lounge area, separate bedroom and good sized bathroom. The room was very clean, comfortable and well decorated, with great views of Kamloops and the surrounding area from both the lounge and the bedroom windows. The hot breakfast was very good and the dining room more than adequate and very well kept.The hotel is close to various restaurants and stores and it is easy to get back to the main highway. Even though it is close to a busy road, we heard nothing and enjoyed a good night's sleep.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are glad you enjoyed the upgraded room and view during your stay.

"Breakfast aside average"

3
13/07/2016

Located on a reasonably busy main road the hotel despite looking modern externally does have an air of being dated internally and having a closer than average eye to cost cutting. Painless check in and good sized clean room though bedroom lighting was gloomy making use of energy saving bulbs (there are brighter energy saving light bulbs just as efficien). A fairly large parking area to the front but a notice in the lift advising to beware of thieves and remove valuables from the car is disconcerting though we had no problems. Breakfast was adequate but the use of paper crockery and plastic cutlery is a real turn off to any food enjoyment. A one night stopover whilst travelling across country and for that it was perfectly adequate but really not one I would go out of my way to stay in again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. While we are a platinum green hotel, this is done with taking care of our customers. We do have a few fixtures that are now 6 years old and in our capital plan for replacement to LED, not that they are a more common item. Our breakfast program uses a biodegradable plates and cutlery which eliminates the use of harsh chemicals. We built the hotel and provided upgraded furniture, heated bathroom floors, geothermal technology which are cost savings in operational costs but not capital costs to leave a smaller footprint on the environment.

"Great hotel"

4
13/07/2016

This is a great hotel and we would definitely stay here again. Rooms were great lots of room we had the suite with 2 queens in a separate room with a pull out couch. Worked great with kids. The pool was great different then just your standard rectangle pool. Breakfast was very good.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We designed our pool with the family in mind. An area for smaller children, a lazy river for relaxing and not over 5 ft so reachable for everyone. Our Family suites are also a big hit with "Parents" who can put kids to sleep and still have some quiet time for themselves.

"Always Fantastic!"

5
11/07/2016

I have stayed at this hotel on several different occasions - each time it great. The hotel staff are so friendly and accommodating. It is pet friendly which I totally love so I can comfortably travel with my little pup....a couple times I got a little treat bag given to me for her from the front desk as well! Breakfast, coffee, to go bags..... Easy to get onto the highway from this hotel if you are travelling and many great restaurants and gas stations nearby. We ate at an Indian Restaurant just down the street that was really quite good. You won't be disappointed at this hotel!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests are surprised about how convieniant our location actually is and the great Restaurants around us! We are looking at adding some more value added to our pet program in the near future besides the hardwood floor they have now.

"Perfect Stay"

5
11/07/2016

Awesome hotel and highly recommended. We had a great one night stopover. Hotel is very clean and quiet and only 10min from the downtown area. King room was excellent and Bed firm for a great night sleep. Would definitely say again if in Kamloops.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are known for our cleanliness and service.

"Excellent Stay and Great Customer Service"

5
11/07/2016

Exquisite 1 night couple stay, we were setup on the top floor King suite and served beautifully by Keshia and Yui at the front desk. They were very helpful with suggesting local eateries and extremely pleasant and kind. The hotel is extremely clean, quiet, even though located right off Columbia St (TCH1). Not sure what more you could ask for in a hotel. If need be this hotel is perfect for multiple night stays. No issues recommending this Best Western as it's been one of the nicest we've stayed travelling across Canada from Toronto. 5 Rating from this traveller.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your kind comments. It is always nice to exceed our guests expectations.

"Average hotel, good for a night stay"

3
10/07/2016

It looks like an older property, there was an odd smell in the hallways and common areas. From a vegetarian perspective breakfast was average. Pancakes tasted bad, pastries were cold, eggs and fruit selection was good. Oatmeal as vegan option is available. Good tea and coffee variety. Breakfast room is small for a property this big. Some redesign here will make feel big and open. Room was big and clean, but decor made it look like from the 90s. LOVE the bath products! All the staff I met was nice and friendly. Didn't use any other amenities so can't speak to those. Overall, average BW Plus. I have stayed at much nicer BW Plus. I think a few changes in their decor will go a long way.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We are sorry you did not like our facilities. We pride in keeping our place clean and well maintained. We are already 6 years old and many guests think we are still new. Our breakfast room was just expanded to provide more breakfast space.

"Enroute to Banff"

5
05/07/2016

As per usual, the accommodation was perfect, staff very welcoming and efficient. We appreciated the room up-grade to the top floor. the site is very quiet, great breakfast room, beautiful pool and hot tub. We would highly recommend this hotel. Always a good stopover point.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Many of our guests are finding our facilities a nice stop over place for their trip East or West in British Columbia.

"Good For An Overnight"

3
04/07/2016

Your standard Best Western Experience. It was clean and comfortable, but the rooms on the side near Columbia St can be quite noisy even at night. We stopped over here on our way to Calgary and found that it was pretty decent for a stop over hotel. The breakfast was really good and had a wide variety of food choices all included in the price of the room. Overall happy.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests are enjoying the changes we have made in our breakfast program.

"Very good and clean Hotel"

4
04/07/2016

We had a very good experience in this hotel. It is very clean, the beds are very comfy, the breakfast is really good. It has a nice pool and gym. I recommend this hotel because for the price you pay you get a lot.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is always nice to hear when our guests tell us we provide excellent value for our services and products.

"Nice Hotel In Good Location"

4
27/06/2016

Much better than average rooms as there are a few architectural embellishments such as crown moulding etc. Despite the crowd the breakfast worked which is an achievement. Convenient location just off Summit Drive . Definite recommend

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments, Our breakfast room expansion is showing much better access to breakfast this summer with the 21 extra seats and our build your own program.

"Slightly out of town, but reasonable value"

4
26/06/2016

We booked this as a stopover on route to the Rockies. The hotel is standard Best Western, with an imposing entrance but rather lacking in atmosphere but lots of parking and fitness facilities. All the staff we met were exceptionally friendly and helpful; our room was large, with two very comfortable queen beds, clean and modern with a good size bathroom; the fitness centre with small pool was welcome. There are also guest laundry facilities on site but the hotel does not have a restaurant. The hotel is a 25 min walk downhill to the centre of town where all the restaurants are (there is nothing but fast food nearby) but were took a taxi home which was only 6 CAD. Breakfast is included in the room rate and was poor, no hot option, stodgy pastries, cereals, toast and yoghurts etc; help yourself with paper plates and plastic cutlery in a dining room that resembles a school canteen. All in all a stark contrast to the standard of the rooms; very disappointing Beware this hotel can be difficult to find if you are using a sat nav, which directs you to a domestic property half a mile down the road. We paid £97 for our room

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is unfortunate you did not ask the Front Desk staff as we have many very international restaurants which are not fast food and are walking distance from Hotel. From Japanese sushi, Japanese Burger, Earls, Brown Social house, chinese, Mideast, American casual and yes, fast food. I am also surprised you did not notice the hot egg and protein that we put out every day. It is rotated daily. Our cutlery and plates are a biodegradable product made from potato and Reeds, so we do not have to use harsh chemicals to clean dishes.

"Threat hotel shame about service at breakfast"

5
25/06/2016

We arrived here very tired after a long day travelling, wanted something to eat and off to bed as another early rise next day. There were long queues for the lifts so we just used the stairs and carried our luggage. The room was very nice, lovely and clean and had twin queen beds. We just put our cases in and went to get something to eat. We went to the buffet lounge but there was nothing for us and what was there did not look appetising, We were told of the lounge upstairs so we went there. A very nice chap called Frank introduced himself and got us some drinks and menus. We chose something to eat and we did not wait too long before we got our meal. It was plain but tasted very nice. We paid and went to our room. We had an early morning wake up call, got up and went to the buffet room for breakfast. We managed to get some cereal and cold tea which was not worth the money. Other people on our tour got absolutely nothing to eat. The hotel dining staff just didn't seem to have a clue and were definitely not prepared for breakfast. Very disappointed.

"Great Family Hotel, Pet Friendly"

5
20/06/2016

This is our go-to hotel when we travel through to Vancouver Island. Excellent service, the pool is great, rooms are quiet, beds are comfortable and pet friendly. The location is also a plus, with easy highway access (but still quiet) and dog walking access. Extra touches like beautiful planters, coffee in the lobby and a terrific breakfast buffet make this hotel a winner.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We strive to provide a superior product and service and it is always nice to hear from you our guests that we are doing the right things. Thank you.

"Great Place"

4
15/06/2016

Central to Sahali and convenient in and out. Lots of parking. Nice clean rooms with updated bedding. Large tv's and in-room fridge and coffee. Also coffee at reception which is something new. Good fitness centre and pool. Nice staff. Included breakfast is basic compared to other best western hotels but hits the spot.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We just implemented a new build your own oatmeal and yogurt bar to improve our breakfast offerings. They are going over very well.

"Safe and Sound"

5
12/06/2016

Easy in and out even though you have to get off the highway to get there. Front desk agents are very friendly and helpful. I checked out before the breakfast room opened and the front desk agent offered me a take-out snack bag, which was very nice.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We do have a "Grab n Go" we offer to our guests who have to leave before our breakfast program opens in the morning. We are located just three blocks off the hwy for easy access to hwy and downtown.

"Over night stay"

5
12/06/2016

Excellent service, clean, great breakfast at this hotel (we have previously eaten here) but had to get on the road before breakfast time on this trip. This was the final stay on our return home to Fort McMurray, it was nice to stay at a hotel that cares about about quality. Thank you Best Western Kamloops.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We had a few guests from Fort McMurray who were on their way away and back home. We are glad to provide a quality stay during thier stressful time.

"Fine place to stay"

4
07/06/2016

The rooms were generous. The beds were good and the WiFi worked fine. The welcoming staff were most friendly and professional. Based on the signage in the elevators and elsewhere this property has problems with property theft from vehicles. Visitors are encouraged to remove all valuables from the vehicles. We had no problem but I worried all night about the four sets of golf gear in my van. I would say that breakfast was less than one would normally find at a quality BW Plus. There are lots of places to at near this hotel.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. The signage we have around the building is to assist in eliminating theft from vehicles by reminding our guests to not leave valuables in plain sight. It has assisted in reducing any theft to a minimum which is what we wanted to accomplish for our guests.

"As expected"

3
01/06/2016

There was nothing special about this hotel. It looks the same, smells the same, sounds the same, and is the same as every other major chain hotel. They are all overpriced and I generally would not stay here. The stay was just what I expected. I got a deal on priceline. If I didn't get the deal, I would have stayed somewhere less expensive.

"A very nice BW Plus hotel in Kamloops"

5
30/05/2016

We normally do not stop in Kamloops in the summer because of the higher cost of hotels, but this time it fit. The value was worth it and we will add this location in our future trips through BC interior.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you. Kamloops is a better value than Kelowna most of the summer with hotel pricing, plus, were nicer people.

"Right on Columbia Street - Great Location"

4
26/05/2016

Here is a pleasant surprise, I get to stay in a structure that my Step-father helped build. Nice thing is this hotel is just a short walk to the Kamloops Lookout and so many restaurants and venues within reasonable walking distance. The rooms are nice, clean and affordable for those young families. The continental breakfasts are the standard Best Western menu and quite enjoyable. I am here from the 25-28 May and for mid week it is really busy. Lots of out of Country visitors. Easy parking access and lots of it. Fuel station right close and a traveling food truck out front that people seem to flock to. All in all. A great find.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do allow a Food Truck all summer on Thursdays that is very popular in the area and for our visitors to enjoy the experience. They grow most of the food right in Kamloops.

"Exceptional Service"

5
24/05/2016

These folks met and exceeded our needs and desires to make this a very enjoyable (although short) stay in Kamloops. We will probably return for another stay based on both the staff, the facility and how much we now know there is within the community.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many of our visitors are surprised at what Kamloops has to offer once they get off the highway and see the full city, not just the highway strip.

"Convenient location in the upper part of town, a pleasnt stay"

5
18/05/2016

Just a one night stay passing through, this was an excellent choice. Friendly staff, clean room with an extensive views to the north and west over the valley and adequate breakfast facilities. Would definitely stay again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you. Many guests pick us for their one night pass through during the year and are pleasantly surprised with our facilities and service.

"A pleasant stay as always"

4
17/05/2016

This is a well managed hotel and the staff is very friendly over the years I have stayed here on numerous occasions and was never disappointed. Rooms are large and bed is very comfortable. When in Kamloops I stay here and can only recommend this place.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Our staff love to hear their efforts to provide superior customer care is noticed.

"Comfortable stay"

4
16/05/2016

Booking was fairly easy on the phone. Everything worked to order. Check in and out was fast. The gym was adequate, the breakfast was ok. Bed was comfortable, the room and bathroom were very clean. Bath tub was small but that's ok.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Our housekeeping strive to provide the cleanest rooms in Kamloops and have won many awards for their efforts.

"This is our regular watering hole"

4
14/05/2016

We use BW+ Kamloops regularly, for several years now. Solid quality, no surprises, good staff, hot breakfast, pool and fitness centre. Flat screen TV if you want it, wired and wireless internet with password. Easy to get to off Highway 1 and to get back onto. Plenty of food and shopping choices within a 10 minute drive.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is great to hear we are providing the superior customer care we strive to achieve.

"Beautiful hotel"

5
04/05/2016

We always try to stay at Best Western as we like the chain. This hotel was great. I loved the design of our room. Everything was so clean. I was told the hotel was approx. 6 years old and to me it looked newer than that. Very pleasant and helpful staff. We would definitely stay here again.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thanks for your comments. It is always nice when our guests recognize the effort we do to keep our property at a high standard.

"Great Hotel"

4
03/05/2016

Awesome service and awesome location! Great breakfast. The hotel was clean and large rooms. Parking was easy and the view around the hotel and room was beautiful. Lots of stores near by that made things convenient.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thanks for your comments. Many guests are pleasantly surprised at what is available in the Sahali area of Kamloops

"Will visit again!"

5
03/05/2016

When we checked in there were 3 buses of high school athletes. But they were quiet and respectful, no problem at all. We asked for 2 queen beds and were given a king room. The staff corrected the problem right away and were very pleasant. The room was clean, nicely decorated, it's quite new. The beds are comfortable and the linens are nice. The bathroom was large and well equipped. We had breakfast both mornings and enjoyed the meal. It isn't the best breakfast we've had at a Best Western but still nice to have handy in the hotel. I will be back!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thanks for your review. Yes, the group was quiet and responsible that weekend for the track meet. We are still striving to improve out breakfast and just implimented a build your own yogurt and oatmeal bar. More to come!

"nice stay"

4
29/04/2016

had a very pleasant stay. warm bathroom floors a nice touch. had trouble connecting to wi fi so front desk brought up a cable and hooked it up and checked to make sure I was connected. the breakfast quality was good but surprised they used plastic and paper unlike our other hotel stays. not very green. considering they have electric car charging station.

TimRodgers, Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you mawt101 for taking the time to write us a review. We are glad that you have enjoyed our comfortable beds, our upgraded amenities, and our locality! Our team always strives to provide excellent customer service. I am glad to see that you have enjoyed our breakfast offering; we receive a lot of positive comments on its quality and variety. Our Plates and cutlery are actually made of biodegradable material and has less foot print then hard chemical required to clean plates in commercial outlets. Our General Manager is a very environment conscious person and strive to minimize our operation foot print in every aspect. Thanks to his effort we have been on of first few to be awarded Green leaders Platinum level. Again thank you for taking time to share your experience. Your feedback give us the opportunity to implement improvements and ensure we consistently provide an excellent experience. We are looking forward to welcoming you back on your next visit to Kamloops. Have a fantastic day, Ayoub, CRDE, CHRM Operation Manager

"On the Thompson River Trail"

5
27/04/2016

Kamloops is situated on the shores of the Thompson River in B.C. On either side of the river are pristine hills which gives one a fantastic view in all directions. At the river side there is a public park which is well worth one's visit. The Best Western hotel is situated half way up a hill whereby one overlooks the town and the river; an advantageous viewing location. The hotel is clean and appears to be recently built.

TimRodgers, Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you Kenneth for taking the time to write us a review. We are glad that you have enjoyed our comfortable beds, our upgraded amenities, and our locality! Our team always strives to provide excellent customer service. Indeed many of our rooms enjoy a fantastic view overlooking the river and city. The Hotel is 6 years old built but feel and looks newer then that as our Owner do very good job upkeeping it. Again thank you for taking time to share your experience. Your feedback give us the opportunity to implement improvements and ensure we consistently provide an excellent experience. We are looking forward to welcoming you back on your next visit to Kamloops. Have a fantastic day, Ayoub, CRDE, CHRM Operation Manager

"Over nighter"

5
25/04/2016

Stayed here over night on the way to Vancouver Island. Very clean hotel friendly staff would stay here again next time we drive through. Not far off highway and lots of things to do around the area of the hotel

TimRodgers, Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you AnnmarieJ for taking the time to write us a review. We are glad that you have enjoyed our comfortable beds, our upgraded amenities, and our locality! Our team always strives to provide excellent customer service. Again thank you for taking time to share your experience. Your feedback give us the opportunity to implement improvements and ensure we consistently provide an excellent experience. We are looking forward to welcoming you back on your next visit to Kamloops. Have a fantastic day, Ayoub, CRDE, CHRM Operation Manager

"I would recommend this hotel"

5
21/04/2016

Great location close to downtown and anywhere else in Kamloops. Hotel is very clean and rooms are large. Pool is large and hot tub is a treat. I had a lovely breakfast for free each morning and enjoyed the newspaper. Staff where all friendly and helpful.

TimRodgers, Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you Robert for taking the time to write us a review. We are glad that you have enjoyed our comfortable beds, our upgraded amenities, and our locality! Our team always strives to provide excellent customer service. Many guests enjoy our Salt Water Pool & Hot-tub and positively comments on our breakfast quality and variety. Again thank you for taking time to share your experience. Your feedback give us the opportunity to implement improvements and ensure we consistently provide an excellent experience. We are looking forward to welcoming you back on your next visit to Kamloops. Have a fantastic day, Ayoub, CRDE, CHRM Operation Manager

"Great Best Western Plus Kamloops Hotel"

5
20/04/2016

For several years now I have chosen Best Western Hotels or Inns to stay while traveling and have not ever been disappointed. On occasion I take a different chain for location purposes but if that is not necessary Best Western is always awesome. The Best Western Kamloops Hotel is set aside near malls and restaurants and was easy to find. The staff especially the lady who checked us in and out was wonderful. In fact everyone including cleaning staff were friendly and made eye contact. This Best Western Plus Kamloops hotel was a perfect stay for our family. The room was generous for our needs and everyone slept well. The breakfast was excellent and the attendant very helpful as I had my young grandson. Her assistance was appreciated. I recommend this Best Western Plus Kamloops Hotel to anyone doing business there or just passing through as we did.

TimRodgers, Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for taking the time to write us a review. We are glad that you have enjoyed our comfortable beds, our upgraded amenities, and our locality! Our team always strives to provide excellent customer service. We receive a lot of positive comments on our Breakfast quality and variety. Again thank you for taking time to share your experience. Your feedback give us the opportunity to implement improvements and ensure we consistently provide an excellent experience. We are looking forward to welcoming you back on your next visit to Kamloops. Have a fantastic day, Ayoub, CRDE, CHRM Operation Manager

"Best Western Plus Kamloops"

4
17/04/2016

It's clean, friendly, nice breakfast, good amenities, good location. The only problem was that there didn't seem to be much in the way of soundproofing between rooms. We heard the folks from next door, upstairs, and down the hall visiting.

"Disappointed"

2
17/04/2016

Seems that whenever we use our BW points to stay at the hotel we get the lousiest room in the place, the most uncomfortable bed and in the nosiest location. We felt like second class citizens and it's happened before. Terrible beds, terrible food, just an overall bad experience.

"best of the three Best Westerns we stayed in during this trip"

4
13/04/2016

We stayed at three Best Western hotels during this trip from Vancouver to Banff and Jasper. This was our first stop and we stayed overnight to rest from the long drive. Our family of 6 stayed in a large room with two large beds and a separate living area with a large sofa bed. It was very spacious, comfortable and well designed. It's also the little details that made me realize that this was a notch above the usual. The toiletries were made in Canada and had organic ingredients. The breakfast buffet had a good spread and I particularly remember that the hot chocolate sachets were delicious. Kudos to this hotel for aiming and achieving a higher standard.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is always nice to hear and see when our focus on customer care is recognized by our guests. We strive to provide superior customer care to all our guests and are always looking at ways to improve the customer experience. We just updated our breakfast program to include a build your own yogurt, oatmeal and pancake programs to improve our service to our guests.

"Never disappointing!"

5
08/04/2016

We've stayed at this location 3 years in a row, twice during Christmas break and once during spring break. We are NEVER disappointed with our stay. While it is a little higher priced, I KNOW I'll be satisfied with everything. The pool is fairly basic, but my girls still have lots of fun, and the hot tub is always the perfect temperature. The onsite laundry doesn't break your wallet, and the breakfast has enough choices for our entire picky family. The staff is not just friendly, but welcoming and genuine. Honestly one of the best BW hotels we've ever stayed at!

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is always satisfying as a hotel to see guests enjoy our facilities and see the standards we strive to achieve every day. Yes, we are not the cheapest but we strive to provide value for our facilities.

"Kamloop's Best Western"

2
30/03/2016

Room carpet was wet and the room had a musty smell. At checkout the staff did not care when I discussed it. You can hear the toilet in the room next door. The rooms are right on the highway so noisy. Multiple notices to remove all items from you vehicle due to multiple break-ins.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
I have sent this reviewer a private message. We found a small wet spot near our A/C unit which was quickly sucked up. Our notices are a friendly reminder to not leave things in the open as a way of assisting in reducing break-ins in partnership with the RCMP, not because we have had multiple break-ins, but to ensure we don't get any. It has been well received and we have not had a break-in in over a year.

"Clean and friendly"

5
29/03/2016

We arrived at the hotel later in the evening just in time for my daughters to swim. The pool was clean and towels were warm. Just before bed, one of my daughters got a bit of stomach ache. I went down to the desk and asked if she could have a slice of bread or toast. They suggested that yogurt would help and brought back from the kitchen a yogurt and a muffin. This solved the stomach ache. Both of the staff were eager to help and very friendly. Our room was clean and beds were comfortable. The breakfast in the morning was plentiful and well organized with a large variety of options.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. It is great when our customer service makes a difference for our guests. We empower our staff to provide superior customer care and I see they took that empowerment and provided the service our customers are coming to expect.

"Very Comfortable"

4
19/03/2016

We enjoyed our stay in this Best Western, Kamloops. Friendly and helpful staff, and a clean and comfortable room. Especially enjoyed their indoor heated saltwater pool and jacquzi. Breakfast wasn't bad, as these things go. Very clean and well maintained hotel as befits the Best Western Plus brand.

TimRodgers, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests like our indoor saltwater pool and hot tub. Our lazy river in the pool is also a kids favourite.

"Beautiful hotel with great access to everywhere"

5
18/03/2016

I love staying at this hotel. The staff is always amazing, the rooms are clean and large. The pool and hot tub are great, and the gym isn't bad. It's easy to get downtown, to the hospital and to the shopping centres at the top of the hill. It's near the university as well. It's very quiet - there's lots of parking, and the free breakfast is great. Having free wifi is really nice too.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Many of our guests are surprised at how central our location is to many parts of town. We are just changing our breakfast to include a build your own oatmeal and yogurt station.

"Always Impressed, Fantastic Customer Service"

5
16/03/2016

I've stayed here quite frequently for work, and have used their conference room for business meetings as well. The property itself is great, the rooms I've stayed in even have hardwood floor, which is something I've never seen in a hotel room before. The rooms are very spacious, and very clean. The breakfast is great, lots of options and love the pancake machine! Location wise, there are a lot of dining options along Columbia and it's really handy to have the Superstore right next door, especially if you're needing to pick up something in a pinch. I'll definitely stay again.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We installed hardwood flooring on our ground floor standard rooms that are also pet friendly. They have been a hit for both regular guests and our furry guests. The area around our hotel has become known for its international flavor of restaurants and all within walking distance of the hotel.

"A new comfortable Best Western"

4
03/03/2016

This is a fairly new property. We found it to be very clean and comfortable. The breakfast had a large selection of choices. The bed was comfortable with four pillows to choose from. The fan on the heating unit was a bit loud, but we turned it off and the room remained comfortable.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We have been open 6 years now and still get comments like this about being fairly new. We pride ourselves in maintaining a quality product and it is great when our guests notice our efforts.

"Good stay"

4
02/03/2016

Stayed for a couple nights. The staff were friendly and polite. The room was up to date and clean. Wifi was decent. Cable tv selection is typical basic package. The breakfast in the morning was great, had hot food also. The only negative for me was the lights in bathroom were limited, The lighting in the shower/bath tub was dark. Overall it was a comfortable and quiet stay.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We are in the middle of planning a fixture change in our bathrooms as we have had a few comments about the lighting in the bathrooms. It is planned for 2016 as part of our three year capital plan to maintain and upgrade our property.

"Always a great stay"

5
29/02/2016

We stay here whenever we go through to Vancouver. A friendly, clean hotel with very good service. They have a great little breakfast to get you going. The location is handy for shopping and restaurants. I have never had a negative experience at this hotel.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. It is great to hear from someone who has been here and still receives our superior customer care.

"Relaxing stay"

4
17/02/2016

The room was spacious and comfortable. Really enjoyed the pool and hot tub as well. When I was here last year, the breakfast room was being renovated, so I assumed that was the reason for the paper plates and plastic cutlery. However, I was surprised to see the same setup again this year. It just seems wasteful. The breakfast itself was fine. I found the staff to be courteous and helpful.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Our cutlery in our breakfast room is actually biodegradable and made from a reed byproduct and potatoes. This saves us having to use harsh chemicals as required by law to wash dishes and sending these chemicals into any water systems.

"Excellent value"

5
06/02/2016

This hotel offers reasonable rates that include a decent buffet breakfast. The location is very handy as it is central and close to everything. They have great staff and offer excellent, friendly service. The entire facility is super clean, rooms are large, comfortable beds and just a great value.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests are finding our location as very central to their needs for visiting Kamloops.

"Best Western Express Kamloops"

5
02/02/2016

Very pleasant stay. Employees friendly and helpful. Would definitely choose this hotel again. Was up too early for breakfast which was included but I was offered a pack breakfast to take with me when I checked out. Very nice touch!

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do have a Grab n Go program for those guests who leave before our breakfast program opens in the morning. It has been a well received service we now provide to our guests.

"New hotel, good size room, bad coffee"

4
23/01/2016

Stayed overnight for business, good rate, nice rooms, bed and pillows (lots & fluffy) were great. They have dedicated WiFi for each room, that was good. The only thing I would change is they use the cheapest coffee available, Mother Parkers throughout the hotel. Why not use a local coffee roaster that has fresh interesting coffee? Other than that it was a good stay.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests enjoy our individual room wifi. I am sorry you do not enjoy our coffee. Many guests compliment us on the taste. We are in the middle of changing our room coffee program to a Kureg type system but it will be a biodegradable and recyclable pod.

"Great stay"

5
20/01/2016

Wonderful greeting when I arrived, and a pleasant good by when I left. Room was clean and comfortable. This hotel is located very close to the highway #1 and is easy to find. Good restaurant just across the street and down a half a block. Lovely place.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Many guests find our location is a easy access from the highway and close to restaurants and shopping.

"OK stay had better"

3
16/01/2016

Does not meet expectation of a best western plus; -Could hear traffic all night long. -Bed had just a thin blanket on it. -Shower leaked all over the floor which made you use all the towels just to clean it up. -food looked like it had been out all night long. Pancake maker didn't work. Pastries were stale. -cleaning ladies making unnecessary noise in the hallway at 7 am woke us up.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Guest did not report any of this during stay. We could not find any problem with heating system or bathroom . We do have spare blankets in all our closets. Our security cameras show our Room Attendant went to the floor at 8:14 am to start cleaning rooms, not 7 am. Our pancake maker was replaced last week and we are still working a few bugs out of the new one but we seem to now have it corrected and new procedures in place to ensure it works properly.

"Dec 2015"

4
09/01/2016

We enjoyed our week long stay at this hotel. The staff were very friendly and helpful. The lobby area was nicely decorated for the Christmas season. The kids in our group enjoyed the hotel's amenities.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. The BC Jr. Curling event we hosted was a great group of kids and the staff enjoyed hosting the group. The pool and evening social room were definitely a hit with the kids.

"really good night at Kamloops Best Western"

5
08/01/2016

This was our second experience with the Kamloops Best Western. Both times were very positive experiences. The staff were very friendly and accommodating. The room was far better than what we had expected. The complimentary breakfast was excellent. This hotel has developed an excellent atmosphere.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for the review. Many guests are surprised by our layout with the bathrooms between the rooms rather than in the rooms which gives our guests a more spacious room to enjoy.

"Quick enjoyable stay"

5
08/01/2016

Quick stay. Room 415. King bed with lots of space in the room. Free wifi. Quiet and Nicely appointed. Great breakfast. Very friendly staff. BCAA rate roughly 130. Located on the hill and easy to get to but you need a car to go visit anything. Nice and clean cardio room with a pool and hot tub.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for the comments.Our King bedded rooms which are only on our top floor, are very spacious and we have individual room wifi which is very popular with our guests. This time of year a car is needed but in the summer, many restaurants are walking distance away.

"Best place to stay in Kamloops!"

5
04/01/2016

We love this hotel and always stay here while travelling to Vancouver. Staff are very friendly, polite, and go above and beyond to make your stay enjoyable. Rooms are large, comfortable, and very clean. I'm pretty sure it's a fairly new hotel and has a great view of the mountains all around it. Lots of shopping and restaurants within walking distance of the hotel too!

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are always excited when our guests say "new hotel" after 5 years! Yes, we are proud of our property and the staff take pride in keeping it that way for all our guests.

"Most helpful check in clerk"

5
17/12/2015

We stayed at this hotel twice in the last 7 months - both times for funerals. The staff was most accommodating in trying to have a room ready for us as we needed an early check in. Our room was comfortable, very clean and the bed and pillows were excellent. The location is convenient to restaurants & shopping although a car would be needed for getting to the shopping area. if in Kamloops again this hotel will be our choice to stay in. All staff including breakfast staff are pleasant & try to be helpful any way they can.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests find our location ideal for their visit to Kamloops, whether shopping, sports or sight-seeing.

"Good place to stay in Kamloops"

4
14/12/2015

We were in Kamloops for a swim meet and stayed at this hotel. It is a good, clean hotel with comfortable beds, lots of parking, a nice swimming pool area, and good central location. The breakfast was average. The hotel is located on a busy road and there was a lot of noise during the night; if you are a light sleeper, it might be best to request a room at the back of the hotel away from the road.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. When you have high volume of traffic in your breakfast (all swimmers had to be out by 7 am), your options to provide product are more limited than a regular volume over 3 hours. We still provided a good quality, just not a high variety that weekend.

"A pleasant surprise"

4
08/12/2015

I haven't had much luck with 'dog friendly' hotels in Canada - they are usually rundown and dumpy, and they hand you the dumpiest of the dumpiest rooms and charge you $25 or more for your dog, so whenever possible I head south to stay in La Quintas. But this hotel is the exception to the rule. It is La Quinta North and that's a good thing. Exceptionally clean room, great staff too. There were a few niggling things. The first TWO sets of hotel key cards did not open the back door, where we were located (to make it easy, dog). The room (121) is at the back and spacious. The while there was absolutely no highway noise, the room was kind of noisy - in two ways. The heating system clicked on and off all day with the requisite fan noise, and there are a LOT of monitor lights - one on the ceiling, one on the door light switch, two on the TV and satellite box, one in the bathroom, etc - so if you are a light sleeper bring earplugs and blindfold. Other than that, perfect - great hot breakfast - eggs, fruit salads, hot coffees, a nice treat. Oh, if you have a dog, there is a vacant lot next door, but a bit scratchy and muddy - behind a derelict motel - but a 50 yards down the hill is a Kamloops Lookout, with a great grassy area and a beautiful view of the valley.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Yes, most rooms in Canada have those little ights which are fire or safety monitors installed for guest safety. We did upgrade our pet friendly rooms to a laminate floor which seems to be a big hit with our four legged guests.

"Good Hotel"

4
08/12/2015

Very good sleep. Very comfortable bed & pillows. Nice view of city. Carpet in the room was worn and should be replaced Good staff , great service , Breakfast could be better. The waffle batter is flat , needs baking powder or something ?. The scambled eggs are cooked in plastic bag !. Choice of cereal not healthy. There is no honey.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We do not have a waffle machine. We cook our eggs from cartons in a skillet for scrambled eggs, not bags and our cereal always has a bran and whole wheat option. They might of gotten another hotel mixed up with ours on their travels.

"Excellent Customer Service"

5
03/12/2015

I arrived at the Best Western in Kamloops in the evening with my two children (11 months and three years) after booking what I belived was a suite through my travel rewards card. Upon getting into the room, I realized it wasn't a suite and went back down to the front desk so they could change the room. After some confusion it became clear that the error was not on the hotels end. However, they upgraded our room free of charge and and were very patient and professional. I was very surprised and impressed and will definitely be back. Additionally the room was great. I have stayed in the suite before when traveling with children and it is perfect. I definitely recommend it for families. We have stayed in other suites in Kamloops as well and this one is the best by far.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We are glad to hear our staff exercised their superior customer care in this instance. Yes, we are quite proud and get many families wanting our one bedroom suites with the hide-bed in the living room which works well for them.

"Christmas Shopping"

4
02/12/2015

Very clean, comfortable and relaxing always recommend best western. breakfast are always hot and you know you have a good thing when all the other hotels start following your lead (respectful Hotels ).

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Yes, being a leader in the Kamloops market does make our competition a bit of copy cats! We strive to provide superior customer care to our guests and if that improves it for all the city guests, we like that foo!

"Kid friendly"

4
21/11/2015

Central Kamloops, near by pubs, shopping, as well as the hospital. Close enough to TRU, and the REC centre is right around the corner Enjoyable size pool and hot tub. Complamentry breakfast as well. Rooms are a decent size and very clean, my family enjoys there stays.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We focus on being "Family Friendly" with our facilites and services. This also caused us to expand our seating in our breakfast room in 2015 as the large family business needed more seats.

"Decent Hotel in Kamloops"

3
19/11/2015

Have stayed here several times and will again. Most rooms I've slept in seem to have stale air likely because the opening windows are very small and the rooms probably never are aired out properly. I can tell a difference to the "smell" of the air from the hallways to the rooms. The breakfast is good, too.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. The "Stale" smell is the actual smell of our rooms without any perfumes. We do not use any masking or perfumes in our rooms. While the smell is not as appeasing as a say floral smell, the removal of masking agents and perfumes we felt was more important for our "Green" program and our guests.

"Very Pleasant!"

4
17/11/2015

The Best Western Plus Kamloops was a very pleasant overnight hotel for us. It also set new standards for me because I would never have accepted a room across from an elevator and beside an ice-maker, but I did and I couldn't hear anything outside my door, so kudos to the high building standard. The room was large and clean and almost new, but I would have liked a picture above the work desk as it just seemed a bit empty. We really enjoyed the large hot tub, and the free breakfast and free WIFI was both awesome. The front desk staff were very helpful to us in finding a delivery food service. I would recommend the Best Western Plus to fellow travellers.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thanks for your review. Many guests are pleasantly surprised at our individual room wifi and its great bandwidth. We always like when our reviewers use the word "New" after 5 years!

"great hotel"

5
11/11/2015

We have stayed at many BW's. This one was one of the best, good design in the room, especially the bathroom. Very friendly and knowledgeable staff staff. (good recommendations for dinner and other things we needed) Breakfast was good, very friendly and helpful attendant in breakfast room. Real cups, not paper in room coffee maker. Will stay there againl

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We take pride in our customer care and it is nice when our clients tell us we are working in the right direction.

"Shorts in the Shower"

3
09/11/2015

Lovely hotel aside from the cleanliness of the room and the lack of addressing the issue with some form of discount or something. When you check into a hotel you don't expect to find the last guests swim trunks hanging in the middle of the shower. How house cleaning missed it is beyond us. What's scary is what else did they miss?

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Our room attendant had cleaned the room and had noticed the bathing suit which was still wet. She cleaned the rest of the room but forgot to go back to the bathroom and grab them at the last step. We did go up and apologize to the guest and explain to them that was the case so we are surprised at the comment about cleanliness as they seemed ok when we spoke to them after they called down and our housekeeper and another room attendant went up to the room to respond and clean room if needed. As room was clean and we responded quickly and removed the bathing suit, we did not feel a discount was necessary.

"Centrally located Hotel"

4
07/11/2015

Had a great stay! Hotel staff were friendly. Breakfast was a good fast breakfast. Nice, new looking hotel. Located close to everything in town. Room was really nice and clean and fresh smelling. Rooms had AC/Heating.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests find out location ideal for their visit to Kamloops with our close proximity to shopping and restaurants.

"Always a nice stay"

5
24/10/2015

Love the heated floors in the bathroom. The staff are always nice. The hotel is clean and welcoming. Close to all sorts of shopping. Breakfast is good. Lots of tv channels to choose from and movies to order if you want to treat your self. I love to stay here.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Wow, we sure like it when our happy guests tell everyone about our Hotel. What better advertising than a satisfied guest.

"Excellent place to stay in Kamloops"

5
23/10/2015

Happy staff, comfortable bed.. Close to shopping and restaurants. We had our little Pomeranian with us and the pet room had a hardwood floor. No smell and we felt it was very sanitary. Excellent breakfast, 3 cheese omelette, sausage, bacon, 5 links of coffee, tea, pastry, juices etc.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Our new flooring in our pet rooms are a big hit with everyone. Our expanded breakfast room is also well noticed by our guests. thank you for staying with us.

"Good hotel"

4
22/10/2015

The hotel was clean and newer. The beds and fixtures were built very low for shorter people which my wife liked. The price was high for equivalent hotels, but maybe not so much in Canada. Most of my experience is in the U.S.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Our pricing is comparable to other upper mid-market properties in Kamloops. We are glad you enjoyed your stay.

"Huge Rooms"

4
18/10/2015

Modern, clean rooms. Very spacious 2 queen beds with couch and desk area. Large bathroom with adequate counter space. Not like a usual cramped 2 queen room from similar hotels. Nice pool, hot tub and work out area. Pool was interesting shape and decor, salt water. Comfortable temperature. Friendly reception staff. Booked through Priceline. Very happy with the price for value.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. 1/2 of our standard rooms are with the extra space and a couch as your booked. They are very popular with families so space to move. Our pool was designed with a lazy river at one end and a partition wall to protect the younger ones who want to enjoy the pool with the older children.

"Nice big room"

4
11/10/2015

All Best Western Pluses are not created equal, and one of the main variables is the quality of the free breakfast. In this case it was really quite good. Excellent large room and nice bathroom. Made a great stop on our way from Jasper to Seattle.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. We strive to provide a quality and good variety in our breakfast program while still enduring to our "Green" initiatives. We do that by buying local products and using biodegradable cutlery and plates.

"good location"

4
09/10/2015

This was our first stay at a best western hotel. They had a good breakfast area and there was an assortment of food choices, and plenty of room to sit. It has a good location (walking distance to stores, restaurants, etc. They have friendly and informative staff. The room was clean and the internet worked fine.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Welcome to Best Western. We are glad your first experience was a good one. We strive to provide superior customer care to all our guests in all our properties. We hope you continue to enjoy what Best Western has to offer.

"Easy check in, last minute room"

5
08/10/2015

After driving all day, we pulled in here for a room. They had one, checked me in within mere minutes. Nice spacious room, large bathroom, good TV. Desk staff helped us with directions around town. Very nice stay. Oh, and was easy to get to.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many guests are surprised with our 42" HDTV in each room. We are glad our recommendations around town worked out for you.

"Excellent "

5
05/10/2015

Very pleasant check in counter; pet friendly rooms with small gift for pets. Very spacious rooms; close to a rear exit for ease of taking pets outside. Had double queen room with sofa. Very nice breakfast that had scrambled eggs, bacon & sausage the morning we were there. Good location with shopping very close. Would highly recommend

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your review. Many of our guests with pets also comment on our rooms and easy access outside for thier pets needs. We expanded our breakfast room this year to also make more room for our many guests.

"Kamloops"

4
29/09/2015

Hotel was clean inside and outside, staff friendly and helpful, breakfast buffet was very good with lots of variety, located within walking distance of a small mall & a variety of restaurants, quiet, quite a view

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. Many guests enjoy our location for their stay in Kamloops.

"They don't really care about the guests."

3
28/09/2015

This hotel had nice rooms but that is where it ended. The front desk staff was curt and verging on rude, completely unhelpful. Our room rate was increased based on how many people in the room, I booked for 1 adult and my friend came as well so they jacked the rate for the second person. Who does that anymore? My friend asked for a robe to use at the pool and was told that they are only for our 'suite' guests. I guess the non-suite guest are to walk around the hotel in a bathing suit. Our TV picture was showing everything with a brutal green tinge which I asked the front desk to fix as we were locked out of that function. When it wasn't fixed I asked again and they told me that if it wasn't reported before 4:30pm than it couldn't be fixed as there was no maintenance man. Its just a picture adjustment, really? Someone else couldn't have done it?? The breakfast was pretty gross, the scrambled eggs had been there for quite a while, the sausages were dry and the bacon was see through. Not even close to bacon, it could have been a bacon flavoured product... The coffee was undrinkable, smelled like manure. We could have stayed at the Doubletree down the road for about $40 less a night, we will next time.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
We are sorry that your stay was anything but special. We strive to provide great service to all our guests. Many hotels charge rates based on people in the room (especially with free breakfast). Yes, only our suites are provided robes for their perusal. that is a perk of value for price paid. I am sorry you TV did not work properly when you arrived. they are setup for security reasons so only the maintenance can change settings which was what was wrong with yours. We do use real bacon and sorry you did not enjoy our full buffet style breakfast which is a big hit with many families that visit our hotel. Our coffee is 100% Colombia and we even have a dark roast that we now offer.

"Hotel on the hill"

4
25/09/2015

We arrived very early, not expecting our room to be available. Hotel receptionists very helpful, suggested some places to visit until check in. Good location, clean but rooms very dark, could do with some updating & brighter room decor. Only coffee available in the room, tea would have have been nice as an option. Good breakfast; again, paper plates. Yuck. Plenty of parking.

Tim R, General Manager at BEST WESTERN PLUS Kamloops Hotel, responded to this review
Thank you for your comments. We do provide tea in all our rooms. I am sorry if we missed it in your room during your stay. We do use plates in our breakfast room that are biodegradable and made from a reed byproduct rather than paper which is substainable.