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Best Western Hotel Kaiserslautern, Kaiserslautern

3.0/5  - basé sur 16 notations.
St. -Quentin-Ring 1, 67663, Kaiserslautern, Germany - See map

The 3 Star Best Western Hotel Kaiserslautern is located just a few minutes away from the Fritz-Walter-Stadion on the Betzenberg, near the Pfalzgalerie as well as the Kaiserslautern Zoo and the Kaiserslautern Japanese Garden. A cozy bar and lounge, a large lobby area, outdoor terrace with a beer garden, an exercise room with a treadmill, cross trainer, and a bicycle all of which are Technogym® equipment. Also featuring two person lifts, parking lots free of charge and parking spaces in the underground car park for 10 EUR per each 24-hours are available for our guests. All 152 rooms are equipped with high-quality box spring beds, flat screen HD televisions, a work desk, mini bar and a Nespresso® coffee machine. Some of the rooms also have their own balconies. High-speed internet is included in the room rate. Other room amenities include direct dial phones and laptop size safes. For your leisure time we offer, rent-a-bike, complimentary WLAN internet access and a sauna. Our business facilities include a business center with copy, printing and fax services. We also have a 24-hour reception desk, a shoe shine machine as well as laundry and luggage services. For events, there are 10 fully air conditioned meeting rooms with up to 267 square meters and available for 300 people. All rooms are equipped with state-of-the-art multimedia conference technology. A professional event service and our individual touch guarantee the success of your event. The event area is suitable for conferences, meetings, congresses and private functions.

Best Western

Hotel Kaiserslautern




Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 17 guest reviews
Very Good
Business Business
Couples Couples
Family Family
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Sleep Quality

"A little below average hotel"


I stay here for 3 nights during a business trip and was not impressed by this hotel. The rooms are very basic and there is no air conditioning in the room. Thank goodness the weather stayed in the upper 60 degrees I would have been miserable. The breakfast buffet was average, I was shocked that my boiled eggs were not even boiled! Even getting my bags to my room using the luggage cart was a challenge. The luggage cart does not turn like it should, very awkward to use. If I ever come back to Kaiserslautern this is a hotel I will avoid staying at.

"Uncomfortable, Unsafe, and Unfriendly"


Uncomfortable: I stayed in this hotel for nearly a week in early June. THIS HOTEL HAS NO AIR CONDITIONING! I know this hard to believe in 2018. While the outside temps were in the mid 70's, the temps in the room were in the 80's to low 90's. This was only June and I fear what it is going to be like for the next few months. I asked the reception desk if there was anything that could be done. They quickly said no and suggested they have a few fans, but they were all loaned out. They suggested leaving the windows and the doors open at night to cool off the room. Unsafe: The hotel actually suggested leaving the windows and doors open while I slept. I wouldn't do that at home, let alone this hotel. I sent an email to Best Western customer service and they found a fan for the last two days of my stay. But, all windows and doors had to be left open to move the cooler evening air. I received an email from Best Western customer service stating the management had contacted me to discuss the issue. This never happened so the local management lied to the corporate customer service. Best Western has apparently thrown out guest security as a goal for their affiliate establishments. Unfriendly: Every interaction with the local staff was short and uncaring! The staff in the food and beverage section were so very kind. Because the rooms were so warm, I needed to have some laundry done. I asked the front desk how long it took to get guest laundry back. The lady at the front desk actually said she didn't know. She then went back to her work. Overall, you would think Best Western had some standards, but apparently they don't. As long as their affiliates pay they licensing fees, they are willing to look the other way while their brand is tarnished. Spending money on branding and new signage is worthless when your brand is represented by hotels such as this establishment in Kaiserslautern.

"Not best"


I think this is what being in prison feels like. The surroundings look like the Soviet Union, and the breakfast taste like ...... You'll be better of sleeping in the car. Or in the woods. Or not at all.

"Solid Hotel"


Just stayed here for the first time on business trip to Kaiserslautern. Compared to most German hotels this one is more US than German which can be a nice thing. They fitness center was excellent and not something common at hotels. So if this is important to you like me, theirs is excellent. It's a bit off the A^ but within a couple of minutes walk to the football stadium. I expect for home games it is probably sold out. Wireless was good and staff was really friendly and helpful. Parking is a bit tight so be aware. I plan to make this my "go to" hotel for future business trips to Kaiserslautern.

"Bad odor in the room"


Even though they say it is non smoking there was a a bad smoking odor in my room 237 I've sneezed a lot because of it. They certainly need to become better. The elevator is not working properly. In all if you can please avoid this hotel for a family visit stay. Did not leave immediately because I arrived pretty late and drove from Munich.

"Great staff and nice place."


I had business in Kaiserslautern and stayed at the Best Western. My stay was okay, but there were some issues with the lights in the room and the elevators did not work very well. I was there for a short time, so I did not ask for assistance from the front office. The staff was very helpful and spoke English and I'm sure they would have fixed the lights.

Bernhard B, Verkaufsleiter at Best Western Hotel Kaiserslautern, responded to this review
Dear Guadalupe. Thank you very much for your feedback, which is very important to us, so that we can continuously improve our service. Of course, we will pass on your feedback to the relevant departments and we regret that your stay was not to your complete satisfaction. I hope that we will be able to welcome you back here soon. With best regards, Bernhard Baecker Director of Sales & Revenue Management

"Nice but nothing special"


I stayed here for one night on business and found the room just fine although strangely very dark, I had to put every lamp on to see. The receptionists seemed pleasant enough and check in and checkout went without a hitch. I asked if they had a restaurant and was informed they had a buffet, one look and I was asking where the nearest restaurant was! Based on the very poor looking buffet I did not try breakfast at all. The bar was nice enough though and there was a quaint German restaurant a couple of minutes walk from the hotel called "Servus" which does good German Pub food.

Bernhard B, Verkaufsleiter at Best Western Hotel Kaiserslautern, responded to this review
Dear CLJMG. Thank you for your review and for sharing your recent experience at the Best Western Hotel Kaiserslautern. We love feedback and are pleased to hear that you enjoyed your time with us. Our team is focussed at the moment on this light issue. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Bernhard Baecker Director of Sales & Revenue Management

"Very Good Stay"


Location: the hotel was easy to find using the SatNav (GPS). The neighborhood where the hotel is located is somewhat deprived and I would not feel comfortable walking there at night on my own. There is a supermarket across the street, you need to walk up the stairs across from the hotel then turn left after the first building, for essentials like snacks, water or pop. There is complimentary parking available or you can park in the hotel's garage for €10 per day. Check-in: the male receptionist spoke excellent English and was helpful and polite. Room: I had a single room with a balcony on the first floor. The room was fairly small but had plenty of storage. The bed was very firm and I complained at reception after the first night. Housekeeping put a duvet on top of the mattress which made the bed somewhat more comfortable. I still did not have a good night's sleep but I do appreciate that the reception staff attempted to rectify the problem. The TV had lots of channels and around four or five English language news channels. The bathroom was fairly large and had a nice walk in shower. Both the room and the bathroom were clean. Breakfast: my rate did not include breakfast but I paid €8.80 for breakfast and I found it to be good value. There were several different kinds of rolls, bread, cereal, yogurt, cold cuts, sausage, eggs etc. WiFi: the complimentary wifi was good. Overall: this is not a bad hotel and offers fairly easy access to Kaiserslautern. It is approximately a 20 minute drive from the air base. I would certainly stay here again and would recommend it to friends and family.

Bernhard B, Verkaufsleiter at Best Western Hotel Kaiserslautern, responded to this review
Dear SwedeAbroad. Thank you for your review and for sharing your recent experience at the Best Western Hotel Kaiserslautern. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Bernhard Baecker Director of Sales & Revenue Management

"My go to train station hotel --- 5 min walk from train, budget friendly"


I have stayed here three times in the past few years. This is the best place to stay near the train station if you are looking for an early morning departure and want to stay near the train. The rooms are modern, clean, and simple. The breakfast buffet is outstanding and a great value. It is walking distance from old town where you can get traditional German cuisine. I recommend this for business travelers or families who want a place near the train station. This is a no frills budget friendly hotel.

"Very comfortable"


We visited twice on successive Saturdays with a coach tour, staying just one night. Food was very good, although there was more choice on the first occasion for the evening meal. On the second occasion we were given a set menu. Breakfast selection is excellent. Rooms have facilities for making hot drinks and wifi access is available.



Fantastic location for 1fckaiserskautern 500 mtr to Fritz Walther stadium! Superfriendly staff! Plateinnspilling for kids, Good clean room! 1 km to the citysentre, we will defineriveky stay here our next wisit, who will bee rather soon I believe!

DorintKaiserslautern, Manager at Best Western Hotel Kaiserslautern, responded to this review
Dear Guest, first we would like to thank you for your feedback. We are pleased that you rated positively your stay at the Dorint Kaiserslautern. We are looking forward to welcome you again soon. Best regards, Your Dorint Kaiserslautern Team

"Football Trip to Kaiserslautern "


This Hotel is ideally located for a visit to watch FC Kaiserslautern, which is only a short walk away. The main town centre is a 15 minute walk away. Hotel has good parking facilities. Room are a good modern standard with good bathrooms also. All in all well presented and comfortable

"Pretty poor for a Dorint..."


The floor is old and worn, the light in the bath room needs a new bulb, there is no air conditioning, internet is provided via a third party and most likely costs extra (used the available T-Mobile HotSpot I am already paying for instead) and the water pressure in the shower gets you barely wet. I go for breakfast now but I doubt it will be that good that I return to this hotel again.