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Best Western Hotel Kaiserslautern, Kaiserslautern

2.5/5  - basé sur 29 notations.
St. -Quentin-Ring 1, 67663, Kaiserslautern, Germany - Ver el mapa
Best Western Hotel Kaiserslautern - Vista Exterior El Best Western Hotel Kaiserslautern se encuentra en el centro de Kaiserslautern. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El hotel de 3 estrellas Best Western Hotel Kaiserslautern se encuentra a solo unos minutos del estadio Fritz-Walter en el Betzenberg, cerca de la Pfalzgalerie y del zoológico de Kaiserslautern y el Jardín Japonés de Kaiserslautern. Aquí encontrará un acogedor bar y salón, un amplio vestíbulo, una terraza al aire libre con un "biergarten" y un gimnasio con una cinta de andar, máquina elíptica y una bicicleta estática de la marca Technogym®. Este hotel cuenta también con ascensores para dos personas, plazas de estacionamiento gratuito y plazas de estacionamiento en aparcamiento subterráneo con una tarifa de 10 euros por cada 24 horas para nuestros huéspedes. Nuestras 152 habitaciones están equipadas con acceso a Internet, camas con colchones de muelles de primera calidad, televisor con pantalla plana de alta definición y canales vía satélite, escritorio, minibar y cafetera Nespresso®. Algunas de las habitaciones cuentan también con su propio balcón. Acceso a Internet de alta velocidad incluido en la tarifa de alojamiento. Entre otros servicios e instalaciones de la habitación se incluyen teléfono de marcado directo y caja fuerte para ordenador portátil. Para sus momentos de ocio le ofrecemos alquiler de bicicletas, acceso gratuito a Internet WLAN y sauna. Nuestras instalaciones de negocios incluyen un centro de negocios con fotocopiadora, impresora y servicios de fax. Nuestro hotel cuenta también con un servicio de recepción las 24 horas, una máquina de limpieza de calzado, lavandería y servicio de consigna de equipaje. A la hora de celebrar sus eventos encontrará un total de 10 completas salas de reuniones con aire acondicionado, una superficie de 267 metros cuadrados y aforo para un máximo de 300 personas. Todas las salas están equipadas conlos últimos adelantos multimedia para conferencias. Un profesional equipo de servicio para eventos y nuestro toque personal le garantizan el éxito de su acontecimiento. El área de celebración de eventos es idónea para conferencias, reuniones, congresos y eventos privados.

Best Western

Hotel Kaiserslautern

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Los puntos fuertes del hotel

  • Bar-salón
    Bar-salón
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 29 huéspedes
NOTA EMITIDA
Excelente
1
Muy bueno
3
Normal
13
Malo
11
Pésimo
1
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
1
De negocios De negocios
19
En familia En familia
2
En pareja En pareja
1
En solitario En solitario
3
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Pleasant yet dated"

3
17/09/2018

Just an overnight stay in KL for a conference the next day. As the heading says, it's a pleasant hotel.... yet seems dated. For instance, the multi-colored, tartan-esque carpet on the floor of the elevator... that extends up the walls as well. The bar is also pleasant - although unspectacular. The bed and room was comfortable enough.

"Not worth the money"

2
07/09/2018

Recently had an extended stay here. The rooms were very basic and my lights above my bed never worked. Not that big of a deal if there was any type of overhead lighting but there wasn't. My carpet was never vacuumed the entire stay of over 2 weeks. My coffee/tea cups were never washed only rinsed out because they still had my lipstick on them from the previous day. Towels were jokingly referred to as the towel lottery because whether I hung my towels up or left them on the floor I might get clean towels or I might get my same towel folded up. Some days I got one bath towel, 2 hand towels, and a bath mat other days I would get 2 hand towels and a bath mat. You never knew what kind of towels you were actually going to have when you got out of the shower. They do not have washcloths so don't ask apparently that only makes the reception mad. The elevator was broke more than it worked even trapping someone in there one night. The maids didn't give a little knock before entering they just came barging in. No air conditioning on any floor other than the 3rd level at this hotel so requesting a fan at check in is a must. Sleeping with your patio door open is not the safest option but when the temperatures are high it is the only option. The restaurant keeps their own hours and might be open might not just depending on the day and weather I guess. No real rhyme or reason to it. Breakfast was decent and open every morning. The bar was nice and the bartenders were mostly friendly no outside alcohol is allowed in any common areas of the hotel. It is a short walk to down town K-town and the soccer stadium is a block away. I would not recommend this hotel to anyone travelling to this area.

"Low Quality Even For Best Western"

2
13/08/2018

Staff were friendly at first, then their English tailed off if you needed help and would be pawned off. Has a bar, kind of...Beers were 4.50 euro which is kind of expensive in Germany. One night they ran out of beer in the hotel bar. Usually one bartender on duty each night with a full hotel. Restaurant is overpriced for what they offer. Breakfast is bland and the dinner is the same thing, just reheated with limited options. Want to use their fancy coffee machine in the morning? It will cost you 4 euro each cup. Rooms are small and beds are uncomfortable since their king is simply two single mattresses pushed together leaving a slot to roll into at night. Room was so small I had to put my feet outside to do pushups in my room. There is no AC in the hotel and no shutters like you see on most windows in Germany. The rooms also don't have a microwave or fridge making eating more expensive. Internet is bad at best. Constantly drops with a weak signal and have to sign in/out every 30 minutes. Good luck calling home or accomplishing any work on a computer. Location is far from local attractions. Booked for 3.5 weeks and had to change my arrival day by one for airline issues. I was charged $94 as a cancellation fee even after Expedia called and was told there was and will be no fee. Felt like a hostage. Wanted to switch hotels after a week, but was told we would have to pay 70% of our reservation. Argument between Expedia/BW say it was the others policy to charge 70%. To much finger pointing instead of fixing the issue. Laundry service was broken the entire time with no date of correction Military members......take your business elsewhere. Spend your lodging at a better hotel.

"Mediocre at best "

2
02/08/2018

Extremely disappointed in my stay here. The room that I stayed in was smaller and stuffier than one I stayed at in Paris. There isn't a ceiling light for the room, but merely dim reading lamps. No microwave OR fridge. No safe. Only the third floor has AC. However, if you get a room, it smells and feels as though they haven't changed the filter since, forever. There were hairs on the bathroom floor upon check in, and the housekeepers would REHANG OLD TOWELS THAT WERE ON THE FLOOR!!! The bed was uncomfortable and you get one measly pillow. And lastly, the WIFI is awful. And to gain access, they pass out individual, one time use, one device codes. The positives: The staff was friendly. The breakfast was decent, but not included in your room price. And the bar area was nice. The bartenders were accommodating most of the time and made good drinks. Those are the ONLY reason that the place even gets a 2 star. Will not return under my own financial power.

"Very poor help from staff "

2
02/08/2018

I'll just highlight as to not go on a rant. -front desk staff indifferent -room had water leaking from ceiling EVERYDAY for 15 nights, have fun trying to sleep with water dripping into trash can every 4.5 seconds. -maids Randomly cleaned or didn't clean the rooms. -towels I threw on floor to be replaced were folded and hung up wet. -bathroom seemed to randomly get cleaned. -carpet was wet everyday due to maid taking trashcan which was catching the waterfall from the air conditioner, and putting it back under the desk. -mold was growing on soaked wood work from above mentioned waterfall. -upon check-in I walked into room with towels all over floor and trashcan in doorway to catch water coming from A/C. -room smelled moldy- which after two weeks probably is the reason why I am going home sick now. -pictures below are just a handful of daily pics of wet conditions of carpet and woodwork which was continuing to grow mold and get worse.

"A little below average hotel"

2
12/07/2018

I stay here for 3 nights during a business trip and was not impressed by this hotel. The rooms are very basic and there is no air conditioning in the room. Thank goodness the weather stayed in the upper 60 degrees I would have been miserable. The breakfast buffet was average, I was shocked that my boiled eggs were not even boiled! Even getting my bags to my room using the luggage cart was a challenge. The luggage cart does not turn like it should, very awkward to use. If I ever come back to Kaiserslautern this is a hotel I will avoid staying at.

"Uncomfortable, Unsafe, and Unfriendly"

2
14/06/2018

Uncomfortable: I stayed in this hotel for nearly a week in early June. THIS HOTEL HAS NO AIR CONDITIONING! I know this hard to believe in 2018. While the outside temps were in the mid 70's, the temps in the room were in the 80's to low 90's. This was only June and I fear what it is going to be like for the next few months. I asked the reception desk if there was anything that could be done. They quickly said no and suggested they have a few fans, but they were all loaned out. They suggested leaving the windows and the doors open at night to cool off the room. Unsafe: The hotel actually suggested leaving the windows and doors open while I slept. I wouldn't do that at home, let alone this hotel. I sent an email to Best Western customer service and they found a fan for the last two days of my stay. But, all windows and doors had to be left open to move the cooler evening air. I received an email from Best Western customer service stating the management had contacted me to discuss the issue. This never happened so the local management lied to the corporate customer service. Best Western has apparently thrown out guest security as a goal for their affiliate establishments. Unfriendly: Every interaction with the local staff was short and uncaring! The staff in the food and beverage section were so very kind. Because the rooms were so warm, I needed to have some laundry done. I asked the front desk how long it took to get guest laundry back. The lady at the front desk actually said she didn't know. She then went back to her work. Overall, you would think Best Western had some standards, but apparently they don't. As long as their affiliates pay they licensing fees, they are willing to look the other way while their brand is tarnished. Spending money on branding and new signage is worthless when your brand is represented by hotels such as this establishment in Kaiserslautern.

"Not best"

2
05/06/2018

I think this is what being in prison feels like. The surroundings look like the Soviet Union, and the breakfast taste like ...... You'll be better of sleeping in the car. Or in the woods. Or not at all.

"Solid Hotel"

4
28/03/2018

Just stayed here for the first time on business trip to Kaiserslautern. Compared to most German hotels this one is more US than German which can be a nice thing. They fitness center was excellent and not something common at hotels. So if this is important to you like me, theirs is excellent. It's a bit off the A^ but within a couple of minutes walk to the football stadium. I expect for home games it is probably sold out. Wireless was good and staff was really friendly and helpful. Parking is a bit tight so be aware. I plan to make this my "go to" hotel for future business trips to Kaiserslautern.

"Bad odor in the room"

2
14/03/2018

Even though they say it is non smoking there was a a bad smoking odor in my room 237 I've sneezed a lot because of it. They certainly need to become better. The elevator is not working properly. In all if you can please avoid this hotel for a family visit stay. Did not leave immediately because I arrived pretty late and drove from Munich.

"Great staff and nice place."

3
11/02/2018

I had business in Kaiserslautern and stayed at the Best Western. My stay was okay, but there were some issues with the lights in the room and the elevators did not work very well. I was there for a short time, so I did not ask for assistance from the front office. The staff was very helpful and spoke English and I'm sure they would have fixed the lights.

Bernhard B, Verkaufsleiter at Best Western Hotel Kaiserslautern, responded to this review
Dear Guadalupe. Thank you very much for your feedback, which is very important to us, so that we can continuously improve our service. Of course, we will pass on your feedback to the relevant departments and we regret that your stay was not to your complete satisfaction. I hope that we will be able to welcome you back here soon. With best regards, Bernhard Baecker Director of Sales & Revenue Management

"Nice but nothing special"

3
18/12/2017

I stayed here for one night on business and found the room just fine although strangely very dark, I had to put every lamp on to see. The receptionists seemed pleasant enough and check in and checkout went without a hitch. I asked if they had a restaurant and was informed they had a buffet, one look and I was asking where the nearest restaurant was! Based on the very poor looking buffet I did not try breakfast at all. The bar was nice enough though and there was a quaint German restaurant a couple of minutes walk from the hotel called "Servus" which does good German Pub food.

Bernhard B, Verkaufsleiter at Best Western Hotel Kaiserslautern, responded to this review
Dear CLJMG. Thank you for your review and for sharing your recent experience at the Best Western Hotel Kaiserslautern. We love feedback and are pleased to hear that you enjoyed your time with us. Our team is focussed at the moment on this light issue. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Bernhard Baecker Director of Sales & Revenue Management

"Very Good Stay"

4
24/10/2017

Location: the hotel was easy to find using the SatNav (GPS). The neighborhood where the hotel is located is somewhat deprived and I would not feel comfortable walking there at night on my own. There is a supermarket across the street, you need to walk up the stairs across from the hotel then turn left after the first building, for essentials like snacks, water or pop. There is complimentary parking available or you can park in the hotel's garage for €10 per day. Check-in: the male receptionist spoke excellent English and was helpful and polite. Room: I had a single room with a balcony on the first floor. The room was fairly small but had plenty of storage. The bed was very firm and I complained at reception after the first night. Housekeeping put a duvet on top of the mattress which made the bed somewhat more comfortable. I still did not have a good night's sleep but I do appreciate that the reception staff attempted to rectify the problem. The TV had lots of channels and around four or five English language news channels. The bathroom was fairly large and had a nice walk in shower. Both the room and the bathroom were clean. Breakfast: my rate did not include breakfast but I paid €8.80 for breakfast and I found it to be good value. There were several different kinds of rolls, bread, cereal, yogurt, cold cuts, sausage, eggs etc. WiFi: the complimentary wifi was good. Overall: this is not a bad hotel and offers fairly easy access to Kaiserslautern. It is approximately a 20 minute drive from the air base. I would certainly stay here again and would recommend it to friends and family.

Bernhard B, Verkaufsleiter at Best Western Hotel Kaiserslautern, responded to this review
Dear SwedeAbroad. Thank you for your review and for sharing your recent experience at the Best Western Hotel Kaiserslautern. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Bernhard Baecker Director of Sales & Revenue Management

"My go to train station hotel --- 5 min walk from train, budget friendly"

4
07/08/2016

I have stayed here three times in the past few years. This is the best place to stay near the train station if you are looking for an early morning departure and want to stay near the train. The rooms are modern, clean, and simple. The breakfast buffet is outstanding and a great value. It is walking distance from old town where you can get traditional German cuisine. I recommend this for business travelers or families who want a place near the train station. This is a no frills budget friendly hotel.

"Very comfortable"

5
13/04/2014

We visited twice on successive Saturdays with a coach tour, staying just one night. Food was very good, although there was more choice on the first occasion for the evening meal. On the second occasion we were given a set menu. Breakfast selection is excellent. Rooms have facilities for making hot drinks and wifi access is available.

"Footballtrip"

4
07/02/2014

Fantastic location for 1fckaiserskautern 500 mtr to Fritz Walther stadium! Superfriendly staff! Plateinnspilling for kids, Good clean room! 1 km to the citysentre, we will defineriveky stay here our next wisit, who will bee rather soon I believe!

DorintKaiserslautern, Manager at Best Western Hotel Kaiserslautern, responded to this review
Dear Guest, first we would like to thank you for your feedback. We are pleased that you rated positively your stay at the Dorint Kaiserslautern. We are looking forward to welcome you again soon. Best regards, Your Dorint Kaiserslautern Team

"Football Trip to Kaiserslautern "

4
22/10/2013

This Hotel is ideally located for a visit to watch FC Kaiserslautern, which is only a short walk away. The main town centre is a 15 minute walk away. Hotel has good parking facilities. Room are a good modern standard with good bathrooms also. All in all well presented and comfortable

"Pretty poor for a Dorint..."

2
16/09/2013

The floor is old and worn, the light in the bath room needs a new bulb, there is no air conditioning, internet is provided via a third party and most likely costs extra (used the available T-Mobile HotSpot I am already paying for instead) and the water pressure in the shower gets you barely wet. I go for breakfast now but I doubt it will be that good that I return to this hotel again.