SureStay Hotel by Best Western Jasper, Jasper

I came to town for a funeral and stayed one night here. We were not expecting much, but the night desk employees were very pleasant, courteous and professional.(We arrived around 10pm) The rooms look like they have been updated recently. They were clean and included basic supplies. I love that they have wood floors and not carpet. Breakfast was a go bag and included a halo orange, a small pastry and a fruit and nut bar. They also had coffee and juice. So its not the complete breakfast which was a little disappointing but understandable. My nephew left his wallet and medicine so we went back for them several hours later and received them in good condition. They had called about it but we were at a funeral. We are grateful that they took good care of the items until we could retrieve them. (they were in a bag with the room number stapled on it). My only complaint is that the hand towel I used was a little scratchy and smelled funny. It might be the detergent that they used?? Otherwise it was a pleasant stop over and a nice place to stay for a night.

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi asaulsgiver, Good day! Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your feedback regarding the hand towels is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Kind regards, From the general manager of Surestay Hotel By Best Western Jasper Hotel.

The hotel was remodeled recently. Very nice place. Great price. Id gladly stay again! The front desk clerk was very nice and friendly. The hotel was very close to the venue which made everything just awesome!! Thanks again!!

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi jakecM7042IX, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, and our newly remodeled hotel. We are happy that you had an amazing time and enjoyed your stay. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

This hotel is a great value for the money. You can is an older building, BUT the rooms have been remodeled and everything inside is shiny and new. The staff is friendly and professional. They provided breakfast bags to go. For myself, the room was next to perfect.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi, troye2016, Thank you for letting us know how satisfied you are with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are appreciative of your generous compliments about our newly remodeled rooms, friendly and professional staff, and the breakfast. Thank you again for taking the time to complete the survey. We appreciate your high review and we look forward to serving you again.

This little hotel was a pleasant surprise. I needed a one night room in Jasper just to catch some shut eye and this little hotel fit the bill. The room was clean and comfortable. The location was quiet. Great place and great value! I would definitely stay here again.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Jam M, Thank you for letting us know how satisfied you are with our services and accommodations. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.

My family and I were in the process of moving and needed a place to stay for one night. We assumed since best western had taken this hotel over that it would be fine. Boy were we wrong!!! First they stick us in a smoking room which we did not ask for and aggravated my son's asthma. Next the beds were like rocks and there was only one pillow per person. When we asked for more we were told they were on back order! Like they couldn't have went to Walmart and bought more? The smell was so bad I didn't sleep a wink. We left around 3 because we just couldn't stand this place any longer. Please spend a few more dollars and go up the street to the comfort inn it will be worth it.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Angie H, Thank you for taking the time to leave such thorough and revealing feedback. It looks that you posted for the wrong location and you stayed in some other SureStay Plus hotel. Last month our hotel in Jasper IN was closed due to COVID. Please find the correct hotel and edit the location. On behalf of our entire staff, we thank you for your business and we hope to see you when your travels bring you back to the area!

Clean rooms presented by a hospitable staff. I was really happy that the fees were not outrageous and they had open availabilities. 10/10 will stay again if I'm in the area. I would suggest you do the same!

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Sonny S, Greetings fromSurestay Hotel By Best Western Jasper . I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I've heard this place is now under new management and that they've spent lots of time and money renovating the place. It really shows! This Surestay is awesome now! If I ever pass through the state I was born in again, I'll be sure to stop here! It's really close off I-22 if you didn't already know. Thank you :)

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
I4912EYcarinad, Greetings from Surestay Hotel By Best Western Jasper. Thank you so much for your kind comments and review regarding your most recent stay with us. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I travel quite a bit, and stopping into random motels always puts me on edge. As a person with anxiety, I don't much care for staying places outside of my comfort zone which is why I force myself to travel. The Surestay was one of the best that I've stopped in, especially when I was looking for something affordable. It's clean, and the rooms are nice. The workers are hospitable too. If I ever come through Jasper again, I'll definitely be checking in again.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi bluerazzr, Greetings from Surestay Hotel By Best Western Jasper. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I was in Jasper on business and was looking for decent place to hang my hat for the weekend. Had a very enjoyable stay. Would definitely stay here again if I'm ever back in town. Clean, quiet, and comfortable.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Johngaiden , Greetings from Surestay Hotel By Best Western Jasper. Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Passing through and needed somewhere to rest for a night. Not a bad price for the rooms and I could see that they have been or are making some renovations to update the place. Checking in was easy and had no issues for my stay.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Jg987987987 , Greetings from Surestay Hotel By Best Western Jasper. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am happy to learn that you enjoyed the value and we were able to provide you a clean and comfortable experience. Our management is always happy to serve you and we can't wait to see you again. Kind regards.