Best Western Hotel Gardendale,  Gardendale

4.0/5  - based on 189 guest reviews.
842 Thompson Street, 35071-4602, Gardendale, United States - See map
+1 205 631 1181 +1 205 631 1066



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> Room 1

1 adult


Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
TripAdvisor Traveler Rating
based on 189 traveler reviews
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From the moment of arrival at this Gardendale hotel, guests are treated like part of the family and offered spacious rooms which are accommodating and comfortable. Gardendale hotels are conveniently close to many attractions, including local fine dining and all the excitement of the University of Alabama. We welcome students, faculty, staff and their families for extended stays or shorter visits, and you can make the most of being close to downtown Birmingham. Events on campus from graduation to homecoming bring travelers to the region. Being so close to the University of Alabama makes it easy to take in a lecture, get to class, or attend one of the many sporting events. Plus, with the brand recognition and great service of this Gardendale hotel, even traveling for business with the university can be part vacation. Indulge in a theatrical performance, take in a gallery showing from the art department or try out one of the many eateries near campus. Many guests prefer to indulge in the relaxing facilities, such as the outdoor pool that's perfect for cooling off during those sizzling summers. With an exercise facility and meeting room on site, it's easy to keep up with those workout regimens or host a business get-together. Friendly staff members who epitomize southern hospitality are happy to help with logistics to ensure that travelers who are in charge of a meeting have everything necessary to take care of business. Staying in sheer comfort guarantees that every trip is a great one. By staying close to downtown, yet far enough away to escape the bustle of the city, guests at Best Western Plus Gardendale get the best of both worlds. Reserve your next stay at Best Western Gardendale today! Welcome to Best Western.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 189 guest reviews
Certificate of Excellence
Business Business 33
Couples Couples 50
Family Family 75
Friends getaway Friends getaway 10
Solo travel Solo travel 12
Sleep Quality
Best Western Gardendale,Gardendale
  • 5
    « Thank goodness for Best Western. »

    Checked into a different hotel but stayed less than an hour but that is a different story. We checked in to Best Western very late. Desk clerk was friendly and helpful, and even gave us a discount after she heard the horror story we had just experienced. Room was clean and beds were so comfortable. We will stay there again!

    « Grandchildren Visit »

    Quick trip to Gardendale to attend an honor awards ceremony for grandson gave me an opportunity to visit grandchildren and their parents and get to know the area better. Hotel provided comfort and relaxation that was vitally needed. Perfect location and ideal room and environs.

    « Stayed one night »

    Booked room for a night on our way to Biloxi Ms. Clean room, staff was great, quiet stay, was on the 3rd floor, only thing was the breakfast room was not very big, lot of people there the next am eating and was a little tight for space, but over all was pretty good night.

    « really bad hotel »

    these people give you wake-up calls when you did not request them. the hotel was not as advertised. the rooms are not at all sound proofed. the bathroom needed repairs. do not eat breakfast here. do not drink the brown water they call coffee.

    « Noisy »

    Hotel is in need of a remodel. Made reservation on their website for a king. When I arrived was told I had reserved a smoking room (didn't even no those existed anymore). Only room left was a handicap room with two full beds next to front desk. Everything was old and outdated. Beds were extremely noisy anytime you got in or out or even moved. Room above us bed must have been worse because we heard them move every few minutes. Didn't get much sleep. Drive past and find another hotel.

    « Glad we chose here! »

    We were on our way to Florida and stopped here. We liked the peaceful location up on a hill yet with eating establishments close by. Our room was very clean, quiet and the bed was comfortable. Check in was a breeze with complimentary cookies and the next morning we enjoyed an excellent hot breakfast!

    « So much smoke, they asked us to spray the room! Turned on heat, thought it was going to start on fire! »

    Smoke filled rooms, burning smell from cool/heat unit in room. Stayed here en-route to Florida, arrived late at night. Went to the two rooms we had booked through Best they were smoking rooms. The hallway was like one big smoke cloud. Immediately went down to ask for new rooms - none available. Told we had booked smoking rooms - see photos nothing on our email confirmations told us this.Tried to find other property in the area to stay - no luck. In desperate need of rest, we were handed a spray bottle to go and spray the hallway and rooms. Spray was strong, and wasn't sure what we were breathing in. Room was cold as fan running at 61 degrees, I turned it to heat The unit smoked and let out burning smell. Felt unsafe, turned it off. Needless to say we did not get any sleep. Manager refused to offer any compensation to guests and told us to call Best Western. This was a horrible experience, would have had more understanding if the property manager/owner would have helped her guests.

    « Outdated and no hot water! »

    Stayed here on way to Florida 3/30/18. The room was very outdated and dusty. Definitely time for a make over. Also there was NO Hot water ! We got up to shower and had to take freezing cold shower and no ice machine. The Breakfast was nice and front desk staff was friendly. Very hard to find on long road. No marked well.

    « Better Than Expected »

    This hotel was rather top notch from what I was expecting. First of all, they have us a gift bag with a couple water bottles and snacks. The room was nice and had a mini fridge and microwave. The breakfast is the best I've ever experienced. There was a wide variety of hot and cold options. This was well worth getting up for, and we're not big breakfast people. My only complaint is that the elevator smelled like smoke and the air in the room was stale.

    « great jewel on a hill »

    We stayed at the Best Western Gardendale, In Gardendale Alabama, while on a trip from Long Beach, Mississippi, we were not sure where we were going to stay that day, so we checked our phone for possible locations, and i'm glad the Best Western Gardendale came up. we called was quoted a great price, when we arrived at the hotel everything was great.,

  • 5
    « A Great Stop »

    Driving to the Panhandle from Michigan we found this little gem. Sharon at the front desk was extremely helpful and honest. The rooms are big and clean. The bed was really comfortable and we enjoyed the snack and full breakfast. We will definitely be back.

    « Just a stop overnight »

    Rhonda was very accommodating over the phone as we drove and made reservation. Room was big, clean and comfortable. The only complaint we have is there was something in the backstairs on the 3rd floor that banged, and vibrated our room on the 2nd floor. It happened one time before we fell asleep then 3 more times during the night. Didn't last long but front desk night/morning didn't seem to know anything about it? Breakfast was good and plentiful. Good stay except for banging noise.

    « Nice Stay »

    Deborah at the front desk was very pleasant and professional. Set a positive tone for our stay. Mattress a bit stiff for our liking but comfortable. Breakfast was fine and area was very clean. Would stay here again.

    « Pleasant experience »

    My wife and I had driven 500 plus miles that day and being in our mid-seventies were very tired. The check-in experience was fast and the employee at the counter was very efficient. Our room was very clean -- one of the cleanest we have ever stayed in. The bed was comfortable and we had a good night's rest. The breakfast selection was more than adequate .

    « One night stay »

    Just a one night stay. The staff was extremely nice and helpful. The hotel and room was clean and quite. My wife was having a operation at UAB. This hotel was a short distance away. She was to have a 2nd operation 5 days later, but it was postponed. I had booked a room for the 2nd operation, but canceled that room. It was a pleasant stay the one night and we will stay there again when the next operation is reset.

    « Hotel is very dirty and smells of mildew »

    Upon arrival was given smoking room that said non smoking on door and online, but was told that type of room is only a smoking room, next room moved to had ants all over it and was told that's just what happens when you live in the south. Ne,t room we were moved to smelled like mildew, actually the whole floor had the smell. We were told that even though we were down graded to a different room they couldn't adjust price because we booked on there website. And after other room conditions we wanted to leave but they would not give us a refund. Horrible would not recommend to anyone, stayed at drury inn last time and was so much better.

    « Excellent staff! »

    Breakfast was okay, rooms were large and comfortable, but the best thing about BW in Gardendale is it's staff! It's rare that I have stayed at a hotel where they literally made me feel right at home. I have found it at the pristinely clean Best Western in Gardendale. Wonderful, staff who wanted to make our short stay perfect! And they did! Thank you! The walls were a little thin and our neighbors not very quiet, but that was not anyone's fault.

    « Nice hotel on the top of a hill. »

    Very nice hotel that offers a full breakfast, easy check out and check in, ample parking, rooms was extremely clean, beds were nice and firm, and the staff were extremely friendly and helpful. Would definitely stay here again.

    « A great place to spend a night or longer »

    I was in the area on business and I needed a room. I stay usually at Best Westerns. I found this one on line. I booked, using the BW App. I was not disapointed and may well come back again for leisure.

    « Great hotel »

    I stay here often. The staff are great and my room is always clean and ready when I arrive. Quiet during sleeping hours. Comfortable beds. There is a hot breakfast with lots to choose from. I would recommend this BW to all my friends!!

  • 5
    « occupant »

    the hotel was wonderful in all aspects of the stay.. the breakfast was great and the crew was so polite and helpful with asking if we needed anything else. the check in lady was polite and thoughtful also..

    « Level and length of noise a real problem »

    Even tho I called a couple of times to report pouncing on the floor above nothing stopped this. I was informed there was nothing more they could do. The noise stopped around 1:30 a.m. and then began again around 3 a.m. We got little sleep. Staff simply not willing to resolve this issue

    « Will stay again!! »

    The staff was amazing! The breakfast was great! Everyone was so nice and friendly.. The only thing I would say is that the beds could be a bit more comfortable. Still, I would definitely stay again! Thank you, Best Western!

    « Great Customer Service »

    In town for a family wedding and the Best Western Gardendale was the most convenient hotel. The customer service provided by Sharon & Rhonda was exceptional. The hotel, while not fancy, was clean and offered everything we needed for our stay.

    « It smelled »

    We paid over $150 for one night all the chairs were hard chairs no we're comfortable to sit the beds were hard the air conditioner had a mildew problem and there was a general foul order on the third floor we stayed

    « Safe, clean and a great deal. »

    I have stayed here many times alone and I feel safe here. Some areas in Birmingham I wouldn't stay due to the safety issue. This hotel is sitting on a hill and it's quiet even though the interstate is down the hill. There is a Cracker Barrel right at the hotel and many other restaurants are on the there side of the interstate. A shopping mall is at the next exit South which only takes minutes to get there. This isn't a Westin hotel but it's a great hotel. I will stay here again.

    « Business trip and Bama Game! »

    Great for the price. Staff great, clean, great breakfast, very comfortable rooms! Price good. Close enough to shop and dine, yet not noisy with traffic. Definitly our next Bama game or business trip will be a stay at this location!

    « Clean, Quiet, and Comfortable »

    Stayed at Best Western Gardendale for one night during our travels. We found it to be clean, quiet and comfortable. Asked for dinner suggestion and we went for b-b-q (Jim And Nicks B-B-Q) and it was delicious. I would return to this hotel.

    « A good stay »

    Good value , clean and courteous personnel. Traveling through from visiting with family members, enjoyed the hot chocolate and hot breakfast. Signed up for their frequent travelers program. Looking forward to visiting more locations

    « Poor experience »

    Signage to locate motel almost non-existant. Charged a $1 for making a reservation. Charges at check in more than on the confirmation. Loud talking and pounding on doors at 5:30 a.m. Not a good experience.

  • 4
    « Best Western, Always a great choice »

    Needed a quiet, clean place to stay. Saw the BW sign on the hwy I65, we know we can count on BW for just that reason. Always a good experience, and staff very friendly and helpful. Thanks Best Western

    « Great Nights Sleep »

    Comfortable and quiet with clean updated room and a great breakfast in the morning. All the staff were overly friendly, almost to a fault, and very helpful about pointing us in the right directions when we needed them. Bed was one of the most comfortable we've slept in for ages. Wish I could have brought it home with me.

    « Mold in air conditioner »

    There was a strong odor smell coming out of the air conditioner. Upon entering the room, there was strong chemical smell in the room masking the mold smell. We alerted the front desk of the problem and was told that it would be handled. It never was.

    « Good place for a weary traveller »

    If you are looking for luxury, look elsewhere... but if you want a well-maintained... welcoming... clean.... quiet... safe place to stay this is for you. It was the best night sleep I had on a long road trip.

    « Great »

    Great time had by all was a wonderful time it was our anniversary it was wonderful to be able to spend an evening alone with my wife and thank you very much the room is clean and the bed was immaculate

    « Great stay! »

    No complaints here! The night clerk, Sharon, was very friendly and helpful! Our room was clean, the bed was comfortable, and fast wifi! We didn't have breakfast, but it looked really good! We will definitely be back again!

    « Disappointed »

    The towel rack broke when I removed a towel, but the staff did fix it very quickly. The bathroom door did not latch shut and would pop open. There were some other minor broken items in the room that didn't necessarily affect the overall stay. But it was surprising to find them in that state. The bed was very hard.

    « Great Accommodations and Hospitality »

    We had to change hotels at the last minute and Rhonda was very helpful and found us exactly what we needed. Price turned out to be significantly cheaper than the hotel we had originally reserved. The room was clean, AC running, and everything in place.

    « Gardendale hsopitality was top notch »

    We visited family in the area and had a very nice stay at the Gardendale Best Western. We stayed at 2 other BWs on our trip and none of them had Tennis Channel on their tv line up, but Gardendale did and I am a big tennis fan.

    « Always a wonderful experience »

    This particular hotel has been serving us for the last 16 years! Our grandchildren live here and Ms. Rhonda, the manager, couldn't be more helpful. When I call to reserve a room, she always remembers me. She takes pride in making us feel welcome and everything is always ready and waiting when we check in! She has the personality that makes the success of this hotel property! She truly cares about her customers! When in this area, stay at the Best Western in Gardendale, AL!

  • 3
    « Good overall »

    The staff were very nice and knowledgeable of the area. They were also very accommodating and were able to meet all our needs during our stay. The only issue was the humidity was so high in the area that the room was sort of damp but it wasn't uncomfortable.

    « Nice hotel, located up a steep hill »

    Stayed overnight with a large U-Haul truck. Great hotel, good breakfast, but not the best physical location for a large U-Haul. It is located up a steep hill. Not a problem for cars, but a bit of a challenge for a fully loaded truck. Stayed in late May, pool was not yet open. No important for me this trip, but if you care about such things you may want to call ahead.

    « Lovely place to stay »

    My husband and I were there for 2 nights while having Dr appointments in Fultondale. Deb and Rhonda are so nice . Rooms are always very clean. Breakfast is fantastic and has a good variety of foods.They will do their best to make your stay perfect.

    « Great »

    My stay was nice. The area was secluded which was wonderful. The staff was kind and assisted me with finding a restaurant for dinner. The location was near restaurants and shopping area. I will mostly stay at this location again when in the area.

    « Horrible smoke smell »

    We were in a non smoking room on a non smoking floor. Smell of smoke in the elevator and in hallway on our floor was overwhelming. Came into room at times. Thankfully we were only staying one night or would have left early.

    « Friendly Staff, good location »

    I arrived at 10pm. The online reservation that I made defaulted to a smoking room, which I did not want. The lady who checked me in saved a non-smoking king room for me just in case it was a mistake. I was so grateful!!! I want to say an extra thank you to Sharon Pair for saving the non-smoking room for me. I was so tired when I arrived after a long day of driving and I really really appreciated it. Sharon was so friendly and kind, she really went out of her way and did a great job. The only disappointment was that the lobby, elevator and hallway all smelled of cigarette smoke. Apparently they still have smoking rooms and it smelled bad everywhere. Luckily my non-smoking room did not smell of smoke, thank goodness. The room was nice and updated. The hotel was also in a peaceful, quiet location.

    « Best western Gardendale »

    This hotel was amazing to say the least the lady I dealt with at the front desk was awesome at her job and went above and beyond for me to have the best stay that I could! I would highly recommend this hotel for anyone going to the Birmingham area! The only problem I had was someone slit my trailer tire and wrote some very nasty things on the side of my trailer! I tried to call to see if they could check the cameras to see who done it but no one had answered the front desk phone!

    « Great customer service with great employees. Clean and organized hotel »

    Very nice service, rooms, quiet environment, smoking rooms as well which are very hard to find in hotels now. Overall satisfied, will be going back. Prices are also reasonable and affordable, great staff!

    « Great Place to Stay »

    Close enough to Birmingham yet quiet town with many stores and restaurants and better price. Walmart and Target near. Very good breakfast with many options. Very caring staff! Great location! Comfortable bed and pillows. Fridge and Microwave in room.

    « Very kind and helpful staff. »

    The front desk staff was very kind and helpful. The room was clean. The hotel was located far enough off of the road to have a quiet environment for sleeping. The breakfast offered a variety of options from eggs, waffles, and pastries to bagels, fruit, and yogurt.

  • 5
    « Will Definitely stay again »

    This motel is a beautiful, clean and comfortable motel. I would recommend it to everyone. The staff is very helpful and friendly too. Just don't miss the entrance and pass it up. My husband and I will definitely be staying again.

    « Great Stay »

    We stay at this hotel fairly often and have always been satisfied with our stays. The rooms are well-decorated and the beds are comfortable. I especially took a critical look at the restroom and was not disappointed. It was very clean and well lit. The toilet and shower are in a room separate from the vanity and sink. This allows my husband to take his shower while I put on my make-up. The breakfast is basic but adequate. There are eggs, sausage and waffles as well as other breakfast items such as muffins, yogurt, and fruit. The staff is always friendly and accomodating. I recommend this hotel to other friends who stay in this area.

    « Overnight stop near I 65 »

    This hotel is located just off I 65, exit 271. It was reasonable and a great mini suite with king bed. Rm 220. Gentleman at front desk was not speedy but rather thorough and pleasant. Location not walking distance to restaurants but they have 3 pizza places that deliver. Other sit down places are east of the hotel 3-5 miles down the main road. Bed was comfortable and everything was clean. It was a very pleasant experience. I would recommend to anyone.

    « GREAT »

    smaller looking hotel and from the outside I expected a basic small room but we got a mini suite- very nice, clean rooms, good beds etc wished we could've stayed another night. Good location to where we had business

    « Overnight stay »

    As we were traveling south, BWP was there when we needed a place to stay in the middle of the night. The hotel was very clean, comfortable and the staff very hospitable. Their continental breakfast was bigger and better than I've ever have. Highly recommend.

    « Well deserved Excellent rating »

    Convenient, quiet location close to Interstate, restaurants, short ride to Birmingham. Very clean property, attentive staff, good size rooms, comfy bed with real comforter not some thin cover, plenty of hot water and free flowing bathroom drains, full breakfast and reasonable rates all combine to produce a rating of "excellent" in my opinion.

    « Alabama Vacation »

    This Best Western is on a hill away from traffic. The location has a natural beauty that makes it a pleasant place to stay. The lady who checked us in was very friendly and easy to converse with. The facility is in a top rate condition. The room was outstanding all the way around. We enjoyed our breakfast in very nice surroundings.

    « Comfortable stay. »

    The hotel and room is nice but the front desk staff goes above and beyond. The room is nice and the area is even better but I have no reservations in recommending this hotel for anyone needing a room in the Gardendale area. I will be staying here again in the future.

    « We should have stayed somen here else. »

    We were passing through, it was late and raining. We stopped here for the night. The front desk clerk seemed very distracted and confused. Our room was musty smelling and the bed was very uncomfortable. I would think for the price there would at least be queen sized beds. I don't think I would stay here again.

    « Best Western Plus Gardendale at the Top of the List »

    This is a great place to stay whether driving through or planning an extended stay. The staff is friendly and professional. There have been very few problems but if there was one it was corrected in a timely manner. The beds are comfortable and the internet is fast. The channels available on the TV provide a variety of interests. The breakfast is fresh including make your own waffles, sausage, eggs, and white gravey. There are mini-muffins, yogurt, and fresh fruit. We always look forward to our stay. The hotel is located near a great variety of restaurants and fast food places.

  • 3
    « Acceptsblr place to stop for the night »

    The room was clean, and the beds were comfortable. I'm not sure what made this a Best Western Plus ... to us, it was just a typical mid-grade hotel. The Internet service was less than adequate ... after about 10-15 minutes of use, it just shut down. Our devices showed as connected, but there was no data being sent or received. We passed on the breakfast - we just aren't fans of the typical hotel breakfast. All in all, it was an acceptable place to stop for the night on our way home from vacation.

    « QUIET »

    An excellent hotel. Clean, well appointed rooms. Sits back by itself away from the highway but not too far to drive to restaurants. Beds were comfortable. A very nice breakfast. Good parking. Friendly staff. Definitely would make this a stop if traveling anywhere in the area again.

    « Great Stay »

    Miss Sharon was awesome and so sweet. The pool was cool as well it had different color of lights for the night and I can't recall ever seeing that in a hotel pool before. Work on that breakfast and ya got 10s across the board from me!

    « Just better than average »

    Please see negatives- pool was not cleaned up once in 7 days, ice machines- only one functional, rooms need a critical eye to improve. Staff is outstanding! Friendly, helpful, keeps a close eye on the place, local police do to.

    « Accommodations were perfect! »

    I was in Birmingham because of a medical emergency and the hotel was very accommodating. They made sure that the room was ready upon arrival and the check-in was quick. Since we were exhausted this was very helpful.

    « Temple Trip »

    Monthly my husband and I travel to Birmingham to visit the Latter-day Saint temple. We have been staying at this hotel for over 3 years and have not been disappointed in the stay. They have worked hard to upgrade and make this hotel a five star experience. We are routinely welcomed by courteous, professional staff. The room is well decorated and the beds are comfortable. I have had good wifi connection and the TV is new. If you are in the area, we recommend considering this hotel for your stay.

    « Our Return Stay »

    This a very clean, pleasant Best Western. The staff is efficient and kind. The rooms are clean. The complete breakfast is a lifesaver for families. This is our second stay and it is now marked on our map. Thank you Best Western for Gardendale.

    « Overall an excellent experience »

    We arrived late at night after traveling many hours and were met with great service. Our room was very comfortable and clean! I did have two tiny complaints: 1 there isn't a trash can in the bathroom. That can be a real problem for ladies. 2 the deadbolt does not lock. Thankfully the other lock does work but if traveling alone this might be a bigger issue. Overall an excellent experience!

    « Rude & Disrespectful Staff »

    Fortunately, we didn't get a chance to stay here. The front desk manager, Rhonda Gipson was very nasty and disrespectful. We were traveling home from vacation searching for a place for a place to stay that evening around 9pm. Everything seemed to be booked within a 70min radius. I walked in without my husband, and Rhonda was on the phone. She looked up and glanced at me. I didn't expect her to speak to me right away until she got off the phone, of course. She proceeded to talk with someone about their stay at the hotel and after inputting their information she gave them a confirmation # and advised them when they came in to just stop by and grab keys to their room. We had called maybe 10min prior and Rhonda advised us there were 2 rooms available. A couple walked in with food a moment later and she got off the phone and proceeded to talk with them. 10-15min had passed since I walked in. Not acknowledging I was there she struck up a conversation with the couple. I walked a bit closer to the couple, maybe 1ft and she still ignored me. I walked out and walked back in because I couldn't believe how disrespectful she was being. I interrupted them and asked her "if she saw me standing there?" She said very rudely and nasty "yea I see ya standing there" and proceeded with her conversation with them. They stopped talking to her wondering why she hasn't helped me. I told her she was very rude and walked out. I advised my husband what had happened and he walked in without me and she proceeded to talk to him as soon as he stepped in not knowing he was my husband. He asked about a room and she replied and then asked her why she didn't acknowledge me (his wife whom had just stepped in a moment ago) and she replied "because she was giving the couple her undivided attention." He replied "but my wife was standing at the desk right in front of you long before they had even arrived to the hotel." She had no response. There were cameras and I advised corporate and the customer care team to take a look at them.

    « Nice property - secluded but close to the city. »

    I stayed here for business, but brought my family. The hotel was very nice and clean and the staff was very friendly! We had a King suite, which was very spacious. The free breakfast was very good. Check in and check out was speedy. I would definitely stay there again!

  • 5
    « great stay »

    Great staff, clean and large bathroom, comfy pillows, good bed, looked like a good breakfast, although hubby won't eat at hotel breakfasts. I did think it was a little pricey, although the staff made up for it.


    We lodge at this Best Western twice each year while attending a church function near Haden, AL. The staff is friendly, and does everything to insure that we have a great place to stay. The location of the hotel is great because it is near an interstate as well as being close to eateries.

    « Great Place to Stay! »

    We love staying at the Best Western Gardendale. The staff is friendly and accommodating, the rooms are clean, and the bed is comfortable. We have stayed at this hotel for a number of years and have never been dissatisfied. They have made numerous improvements and are getting better and better. The breakfast in the morning is adequate for a good healthy meal. Because of this hotel, we have become Best Western customers when we need to stay in other cities for soccer tournaments.

    « Know before you go »

    There seem to be a lot of variables with this hotel. The location is good. It is close to eating places and shopping. It is clean. The people we met were friendly and nice. Our bed was comfortable and the room was pretty big (King Study-Non smoking) I liked that they provide a caddy for moving luggage in and out and I liked that they had a luggage rack to put your suitcase on, though it was on the far wall away from the closet and bath, so we never used it. There is a cubby for a fridge and microwave beside the front door. It seemed rather dark but that could be because the overhead light did not always work. Also there was no night light in the hairdryer or anywhere else. There was a coffee maker and coffee, no tea. The bathroom is compact and awkward with only one towel rack which is coming loose from the wall. There was a small sofa near the window and A/C unit which was uncomfortable because it was hard and low and also because if you sat there the A/C blew on you. (No extra blanket, pillows or covers provided) The light blocking curtains were tucked in with the sheers in a rather tacky way but I left them b/c it didn't look like I could close them again if I disturbed them. That turned out to be fine because I developed a headache soon after moving in. For us, the greatest disadvantage to staying here is that it is not a "No Smoking" hotel, a fact that escaped my notice when booking. Big room tip: do not stay on third floor if you are bothered by cigarette smoke like me. I booked through TripAdvisor and got a lower rate, maybe because you pay in advance. The hotel assigned us to third. We had no reason to question it, but we were immediately assaulted by the strong odor of stale smoke as soon as the elevator door opened on third floor. Directly in front of us were rooms marked "Non-Smoking". It was quite confusing. There were only a few of those. We complained to the front desk immediately after reaching our room but were told they could not move us because they had no more rooms. They have your money and you have whatever you have. We were due at a dinner in an hour, so we had to change and get going. The hallway was always noxious. Our room reeked mostly in the mornings and evenings when smokers were in theirs, but it was always unpleasant. I developed a headache rather quickly and kept it during the entire stay. The only thing that saved me I suppose was my bi-pap mask which I wear at night. I noticed as I unpacked that everything in my suitcase smelled like cigarettes. My husband was very unhappy with this hotel. He stayed out of it as much as possible. I did not go down to breakfast the first morning because of the headache, but he complained that he tried to eat the sausage and a biscuit and wound up throwing them away. The sausage, he said, was rubbery and the biscuit colder than room temp. I ate a protein bar in the room with tea I brought from home, put my bi-pap back on and went back to bed, trying to sleep when maids in the hall weren't calling out to each other or running a high-pitched vacuum.. To be fair, there were other food options which we tried the next day before leaving-yogurt, instant oatmeal and a boiled egg. There are the usual sweet rolls and standard bagels and a waffle machine if you want to cook. The dining area is quite small-maybe five tables, tightly clustered in one end of the lobby. Not very appealing at all. We left quickly since people were standing with food and no place to sit. For a low budget, this hotel offers a clean room and comfortable bed but be wary. Know what room you are getting before paying for it, and if you get sick from smoke keep going. There are other hotels in Fultondale, just one exit away.

    « Great staff »

    Not only does the cleanliness of this hotel rank high . But they have a great and caring staff. Breakfast was put out extra early per our request . The hotel is just north of downtown but close enough to be convenient .

    « Nice place to stay for business »

    Nice place to stay with small fridge/freezer and microwave. If you bring peanut butter, don't put it on the top shelf of the closet. While gone to a business meeting, I got back to a million tiny ants in the closet. I called the front desk. No one could come and spray, but they had spray that I could use. I moved all of my hanging clothes out and cleaned out the entire closet. Sprayed bug spray, then did NOT use the closet again. I live in Alabama, so I can say that while I have had tiny ants like these come in looking for water, I have never had them in a bedroom closet. I recommend that this hotel take steps to keep the ants outside of the property. I was on the 2nd floor, so the hotel needs to update it's ant invasion procedures.

    « Clean, well priced »

    This is our second stay at this location. Both times, the hotel was very clean. The facility seems to be in very good working order. The bedding and pillows are very comfortable. In our experience, it is hard to find a clean hotel that has smoking rooms as sometimes we travel with a smoker in our group. You could vaguely smell smoke in the halls of our floor, but our nonsmoking room did not have any odor from the smoking rooms on the same floor.

    « Always a good place »

    We have family nearby this location, and we stay there quite often. They are very accommodating of us and our teenaged autistic son who needs to be away from anything that sounds mechanical (i.e. The laundry room etc.) They are welcoming, and always make us feel quite at home. We look forward to our trips. They let us visit in the lobby breakfast area in the evenings when family stops in, and have even had coffee available for us to enjoy. We always have a clean room, and our family really appreciates the attitudes of the staff.

    « survey »

    Staff was very attentive and friendly. Room was very clean. The king had a sofa and desk which was a plus. the internet was Free which was a surprise and worked without a problem. It offered a gym but I didn't use but will remember for next time. I would recommend the King Room to anyone.

    « Friendly Place to Stay »

    We are fortunate to stay at this hotel at least once a month and are never disappointed. Over the years we have been coming to the Birmingham we look forward to staying at this Best Western. In fact, their friendly staff and increased quality of decor, rooms, and breakfast have prompted us to stay at other Best Western hotels as we travel with our grandkids for soccer. The beds are comfortable and the rooms are clean. It is evident that the hotel staff is proud of their hotel and do there best to make the stay memorable. Looking forward to future visits.

  • 5
    « Would Recommend »

    I have stayed at this hotel several times. Location is very convenient to interstate and shopping. The rooms are always clean and the staff is very friendly. Rates are reasonable and better than other hotels in the area.

    « Great Trip »

    We always enjoy visiting with this hotel. The staff is pleasant, professional, and very courteous. The room have been tastefully decorated and the beds are comfortable. The TV's are modern and there is a variety of programs to watch. The wifi worked perfectly and we had no problems connecting. The breakfast was adequate and the staff greeted us with a friendly smile and helpful attitude.

    « BW Gardendale »

    Very good room, ample space sofa & desk in side area from bed, very clean Only negative was the access road to the motel was up a steep hill and off of the main exit road from the interstate. There was a small sign pointing to motel at access road. Also minor issue with waffles sticking to waffle iron, but rest of breakfast was good and included hot eggs.

    « My Stay a Best Western »

    Excellent! The hotel was great. Parking was easy and well placed. The hotel was easy to access. It was a great stay and we will definitely use Best Western in the future. The rooms were clean and the cable was very good. The bath and shower was easy to use. There were plenty of towels, soap, shampoo, etc. We had everything we needed.

    « Well Pleased »

    Staff were friendly and professional. Room was clean. No complaints. Check in and check out were fast. We will stay at this location again as we often go to this area. This is the hotel we stay at when we go to this location. We have been staying at the Best Western Gardendale for years and no problems over all the years.


    Clean, smiling employees, good array of breakfast items, quiet,clean, convenient. Great relaxing option while attending family reunion in the Birmingham area. Desk clerks and breakfast area attendant always went out of there way to make sure our stay was enjoyable. thank you

    « Warm and Welcoming »

    We stay at this hotel at least once a month and are never disappointed in the value and consistency in the room cleanliness, hospitality of the staff, the sleep quality of the beds, and the breakfast items. We enjoy our stay and always feel welcome. I had to visit Birmingham for a soccer training and the staff was very accommodating with a change in reservation. I look forward to our monthly visits and would not consider staying at a different hotel.

    « Great Stay »

    We were on our way to Florida and stayed at your best Western. everything was wonderful and when we left I left my robe, my husband called and talked to Debbie (I think that was her name) telling her our situation, she checked it out and called us back, holding it until we went back home and picked it up. A special thanks to this lady.

    « Good stay »

    We were passing through Alabama when we found this Best Western. Rooms were clean and very comfortable. Staff was friendly. The only issue I saw was in the main entry way it looked as if they have had a plumbing problem, several of the ceiling tiles had been removed.

    « Pleasant Stay »

    We thoroughly enjoy staying at this hotel. The staff is always friendly, efficient and professional. We look forward to our monthly visit. The beds are comfortable, connection to the wifi was easy and the signal strong, and the free breakfast includes eggs, sausage, waffles and many other items. A great, relaxing stay.

  • 1
    « Avoid! »

    Very noisy at night due to thin walls and ceiling. Very noisy on day time due to work on water pipes. Unstable WiFi signal. Pool was closed -"out of season" (Mid. September 90F hot day). No hot water during most of the 2 days stay, no cold water either in bath. Unexpected early wake up calls (nobody asked for them).Worst money to value we ever experienced in BW.

    « Good value »

    I was worried about this place since I don't normally stay in 2 star hotels. But I was very pleased. It is older and nothing fancy, but the rooms were clean, amenities were good, staff is nice, and it felt safe. The beds are very comfortable and the location is good.

    « Breakfast »

    The coffee could be better and there is no diabetic friendly food on the breakfast bar. The staff is friendly, the service was great and beds are very comfortable. I would recommend this motel highly if you are in the Gardendale area.


Getting to the hotel ...

All directions
·From: I-65 southbound. Take Exit 271 (Fieldtowns Road) and turn right at the exit. When you reach the first street, turn left, to the Best Western s Gardendale. ·From: I-65 northbound. Take Exit 271 and turn left at exit. When you reach the first street, turn left, to the Best Western Gardendale.