SureStay Hotel by Best Western Jasper, Jasper

Lodging is far from a (3) three star rating it is more like a 1 or less. Well it is noisy, visible cockroaches, ashtray outside of room door, room smells due to masking odor, unresponsive staff, broken equipment in room and daylight gaps in door (drafty). That sums it up.

Guest Relations Manager, Other at SureStay Hotel by Best Western Jasper, responded to this review
dmc1956, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We appreciate that you have taken the time to let us know how you perceived our hotel. With all due respect, if the room was not acceptable, we need to know it right away. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied. Please keep us in mind for your next stay in the area.

You will not be sorry when you stay here- only 5 years old, so it's updated, clean and very USB friendly. They also accept pets. Breakfast is the typical muffins, granola bars, waffles, yogurt. Coffee bar is by itself which is great so the food area doesn't get bogged down. Will stay here again if in the area. Bed was fantastic with lots of pillows and extra towels.

Guest Relations Manager, Other at SureStay Hotel by Best Western Jasper, responded to this review
Cheryl K, Thank you so much for your compliments and great review of our hotel! Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We also appreciate your appreciation on our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

We were taking our annual vacation to Florida. I searched the many websites for a hotel options in the area. This appeared to be the best option for quality and price. It was a few miles off of the interstate, but was a very quiet area and in close proximity to restaurants shopping areas, etc. We happen to be there at the same time Jasper was having their big annual celebration. As part of what I do for a living, I have responsibilities for events like these. The event was very well run and very family oriented, as well as being a very pleasant clean downtown area. I found the people at the hotel and the people of Jasper very Friendly. The motel had recently been updated and I would rate it a nine out of 10 with 10 being the best. So if you're traveling through Alabama in this area and need someplace to stay overnight, Best Western SureStay is a good hotel at the right price.

Guest Relations Manager, Other at SureStay Hotel by Best Western Jasper, responded to this review
bnorman2021, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

Stayed two nights here and felt very comfortable throughout. Good location with plenty of parking, convenient laundry, and a great Asian buffet right across the street in the legendary Jasper Mall. BW has done a great job renovating this new SureStay location.

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
paul0h4, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying with us near the restaurant and Mall. We look forward to serving you again and giving you another five-star experience.

Clean rooms & friendly staff! We arrived late at night, but they were more than happy to get us checked in and in our rooms! lol Housekeeping could've not knocked on our door at 10am when checkout is 11am but whatever!

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hello JoAnna0216S, Thank you so much for your compliments, rating, and review of our high housekeeping and hospitality standards. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

Clean, comfortable, well/overly lit. Was going to write a good review, and if you need a basic place to stay, this is a good choice. However, we got in late and needed rest for a cross country drive. Housekeeping woke us up early in the morning to ask if we were staying another night. Called front desk to ask if this was customary to wake guests in the morning hours before checkout time, front desk did she probably was " just checking"... Not sure what that meant. Front desk said "okay, no problem" & hung up .. I hadn't said "bye", so it felt like that hung up on me. So, I'm tired & maybe grumpy from being awakened after getting in after midnight. It's an okay place to stay, but you might encounter some unthinking or unusual "hospitality". The beds springs squeek, but still comfortable. The floor is fake wood, so it's probably cleaner than regular hotel carpet

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
ThisIsUsername, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We strive to give you a great experience, and we are pleased to learn that we're able to meet your expectations in many ways; though we apologize for the inconvenience that you encountered with our staff during your stay. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.

Your location was a big help and your night clerk was VERY helpful. I had a reservation pre-paid elsewhere in the area. When I arrived at 1.45am, I was told 1) my name was not in the system and 2) they were full. I found your location and got a room. Your guy even went to check the room to make sure it was in good condition. The other hotel called me to apologize, letting me know they had my information printed out in front of them all along. Not funny at all, especially since I'll have to get Hotels.com to refund me. Having to find another room at 2 in the morning is never fun. Just glad you were close by. Overall the location was clean, safe and easy to get to.

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
DayTrip184841, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping, and our friendly and welcoming staff. We hope you'll return and enjoy another safe experience.

Nice safe affordable stop on our way to Florida. It's been recently remodeled very nicely, clean, and felt safe for us and the kids to stop here. Staff is friendly, and it was a great price. Probably will stop on our way back.

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi jessicawQ1741OU, Good day! On behalf of my entire team of Surestay Hotel By Best Western Jasper , we would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope that your next visit will be another five-star experience.

I tend to travel to Alabama to see family. My stay here made me feel like family, especially Regina. Kind service, comfortable maintained rooms, and great people. I'd recommend to travelers any day!!!

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hello tyranosauces, Greetings from Surestay Hotel By Best Western Jasper. Thank you for taking the time to share this five-star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We want every guest to feel welcomed like family and we hope for many happy returns. Wishing you a safe and beautiful journey as you travel back home. We look forward to serving you again and giving you another five-star experience.

I came to town for a funeral and stayed one night here. We were not expecting much, but the night desk employees were very pleasant, courteous and professional.(We arrived around 10pm) The rooms look like they have been updated recently. They were clean and included basic supplies. I love that they have wood floors and not carpet. Breakfast was a go bag and included a halo orange, a small pastry and a fruit and nut bar. They also had coffee and juice. So its not the complete breakfast which was a little disappointing but understandable. My nephew left his wallet and medicine so we went back for them several hours later and received them in good condition. They had called about it but we were at a funeral. We are grateful that they took good care of the items until we could retrieve them. (they were in a bag with the room number stapled on it). My only complaint is that the hand towel I used was a little scratchy and smelled funny. It might be the detergent that they used?? Otherwise it was a pleasant stop over and a nice place to stay for a night.

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi asaulsgiver, Good day! Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your feedback regarding the hand towels is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Kind regards, From the general manager of Surestay Hotel By Best Western Jasper Hotel.

The hotel was remodeled recently. Very nice place. Great price. Id gladly stay again! The front desk clerk was very nice and friendly. The hotel was very close to the venue which made everything just awesome!! Thanks again!!

Guest Relations Manager, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi jakecM7042IX, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, and our newly remodeled hotel. We are happy that you had an amazing time and enjoyed your stay. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

This hotel is a great value for the money. You can is an older building, BUT the rooms have been remodeled and everything inside is shiny and new. The staff is friendly and professional. They provided breakfast bags to go. For myself, the room was next to perfect.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi, troye2016, Thank you for letting us know how satisfied you are with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are appreciative of your generous compliments about our newly remodeled rooms, friendly and professional staff, and the breakfast. Thank you again for taking the time to complete the survey. We appreciate your high review and we look forward to serving you again.

This little hotel was a pleasant surprise. I needed a one night room in Jasper just to catch some shut eye and this little hotel fit the bill. The room was clean and comfortable. The location was quiet. Great place and great value! I would definitely stay here again.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Jam M, Thank you for letting us know how satisfied you are with our services and accommodations. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.

My family and I were in the process of moving and needed a place to stay for one night. We assumed since best western had taken this hotel over that it would be fine. Boy were we wrong!!! First they stick us in a smoking room which we did not ask for and aggravated my son's asthma. Next the beds were like rocks and there was only one pillow per person. When we asked for more we were told they were on back order! Like they couldn't have went to Walmart and bought more? The smell was so bad I didn't sleep a wink. We left around 3 because we just couldn't stand this place any longer. Please spend a few more dollars and go up the street to the comfort inn it will be worth it.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Angie H, Thank you for taking the time to leave such thorough and revealing feedback. It looks that you posted for the wrong location and you stayed in some other SureStay Plus hotel. Last month our hotel in Jasper IN was closed due to COVID. Please find the correct hotel and edit the location. On behalf of our entire staff, we thank you for your business and we hope to see you when your travels bring you back to the area!

Clean rooms presented by a hospitable staff. I was really happy that the fees were not outrageous and they had open availabilities. 10/10 will stay again if I'm in the area. I would suggest you do the same!

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Sonny S, Greetings fromSurestay Hotel By Best Western Jasper . I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I've heard this place is now under new management and that they've spent lots of time and money renovating the place. It really shows! This Surestay is awesome now! If I ever pass through the state I was born in again, I'll be sure to stop here! It's really close off I-22 if you didn't already know. Thank you :)

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
I4912EYcarinad, Greetings from Surestay Hotel By Best Western Jasper. Thank you so much for your kind comments and review regarding your most recent stay with us. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I travel quite a bit, and stopping into random motels always puts me on edge. As a person with anxiety, I don't much care for staying places outside of my comfort zone which is why I force myself to travel. The Surestay was one of the best that I've stopped in, especially when I was looking for something affordable. It's clean, and the rooms are nice. The workers are hospitable too. If I ever come through Jasper again, I'll definitely be checking in again.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi bluerazzr, Greetings from Surestay Hotel By Best Western Jasper. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I was in Jasper on business and was looking for decent place to hang my hat for the weekend. Had a very enjoyable stay. Would definitely stay here again if I'm ever back in town. Clean, quiet, and comfortable.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Johngaiden , Greetings from Surestay Hotel By Best Western Jasper. Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Passing through and needed somewhere to rest for a night. Not a bad price for the rooms and I could see that they have been or are making some renovations to update the place. Checking in was easy and had no issues for my stay.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Jg987987987 , Greetings from Surestay Hotel By Best Western Jasper. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am happy to learn that you enjoyed the value and we were able to provide you a clean and comfortable experience. Our management is always happy to serve you and we can't wait to see you again. Kind regards.

Great location close to my destination. The hotel is a perfect place to stay for business and leisure. I found the room very clean and comfortable. The management and staff were helpful and friendly, they also have internet and breakfast.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
Hi Greyc81, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments about our great location, friendly staff and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Have a great day! Thank you very much.

We always travel during July to Jasper for family reunion. This time i decided to sure stay because it is new flag in town. Rooms are newly renovated and clean. Very nice and clean rooms in economy segment. Staff was very nice and friendly. Will stay there again.

Tina M, Other at Surestay Hotel By Best Western Jasper, responded to this review
andypaul00, On behalf of my entire team of Surestay Hotel By Best Western Jasper, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience