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Best Western Plus Indianapolis NW Hotel, Indianapolis

7220 Woodland Drive, 46278-1734, Indianapolis, United States - See on a map
Best Western Plus Indianapolis NW Hotel - Welcome to the Best Western Plus Indianapolis NW Hotel! The Best Western Plus Indianapolis NW Hotel is ideally located in the center of Indianapolis. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Indianapolis NW Hotel has an upgraded contemporary design and amenities including free wireless high-speed Internet, an indoor pool and exercise room. Near the hotel are several restaurants, including casual dining at Hardee's®, a family restaurant, or a bit more upscale dining experience at LongHorn Steakhouse. Head downtown to watch a Colts NFL victory at Lucas Oil Stadium. See natural beauty at the Indianapolis Zoo & White River Gardens or go shopping downtown at the Circle Center Mall. The Indianapolis Speedway is only 9 miles south if you wish to learn about the greatest racing spectacle in the world. Come relax with us, experience all that Indiana has to offer. Sleep comfortably, and wake up to enjoy a complimentary full hot breakfast bar that is served every morning!

Best Western Plus

Indianapolis NW Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 173 guest reviews
NOTE ISSUED
Excellent
81
Very Good
39
Average
31
Poor
13
Terrible
9
REFER TO NOTICE
Business Business
59
Couples Couples
25
Family Family
57
Friends getaway Friends getaway
18
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not impressed"

2
Explorer49906155313, Evansville, Indiana 12/06/2019

Dirty room, bad breakfast. Air didn't work. Pool closed. Not worth the money. The bathroom was dirty. Had dirty wash cloths on shower rod along with brown substance smeared on wall of shower. Once moved to second room the air didn't work correctly and room was hot.

"Comfortable Modern Rooms. Amazing Breakfast Quality & Variety. Courteous Staff."

5
User 08/06/2019

Would easily book again. Well-kept, quiet rooms. Comfortable bed. Kind, pleasant, staff (Rachel). Drink & snack offerings 24/7. An amazing breakfast experience - from the turkey sausage patties to the vegetarian omelettes. Initially Google Maps led me to the neighboring Marriott hotel as I was driving South strangely. From that approach the Best Western hotel was not easily identifiable to me either.

"Irvin Maldonado"

5
User 04/06/2019

Drove in from Ohio last night to a pleasant surprise. Very nice hotel with great people. Rachel checked me in and was very informative. Thank you for a pleasant stay.. Will definitely recommend and return. Beautiful and comfortable hotel...

"Fantastic Breakfast host Robert"

4
Marion B, Jackson 03/06/2019

We stayed at hotel for 5 days the breakfasts were delicious. The host Robert was great. He was friendly and kept everything full. He greeted everyone with a smile and made us all feel at home. He is a gem! Give that man a raise!!!! That you Robert for you hospitality.

"Indy 500 Trip"

4
334DavidT, Hammond, Indiana 28/05/2019

We have stayed here the past four years and it has switched from a Holiday Inn Express to a Best Western Plus.The staff was better when it was a Holiday Inn Express I must say.The room had a musty odor like an old mop was used but the rest of room was nice.The breakfast are was clean and food was hot and very good.The location to track was awesome as always we enjoyed our stay but again this year was not what we expected from years past.

GMBWindyNW, Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello David, Thank you for staying with us. We value your feedback. We will check into the smell you mentioned to identify if there is an issue. We're looking into that ASAP. We would love to host you again in the near future. Thank you for your business! Marie VanDervoort Director of Sales

"Clean, updated hotel with nice pool area"

5
User 06/05/2019

We stayed at this hotel while we were in town for a soccer tournament. The staff was very friendly and the rooms were nice and seemed to be newly updated. The pool was a good size and has a nice seating area where anyone who was not swimming could sit together and visit while kids and other family members were swimming. Overall it was a good experience, we would stay there again and would recommend this hotel to others.

GMBWindyNW, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hi Gina, Thank you for your business! We would love to have you stay with us again if you are ever back in the area. Thank you for your business and partnership!

"Helpful Staff"

5
User 17/04/2019

I had made an error in my reservation and the staff were very helpful in getting it sorted out. I explained the problem and then explored all possible solutions which in the end allowed our group to enjoy their stay.

Escape50811821739, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time to review your stay with us and our staff! We look forward to staying with us in the future!

"Nice Hotel Poor Reward System"

4
810charlotteb, Logansport, Indiana 22/02/2019

Hotel was nice and clean. Conveniently located to the express way, however I thought i was booking one closer to the airport. My mistake.my only complaint is not with the hotel but with the rewards card, i earn points and save them by staying at Best Westerns and their affiliates. Every time i go to use them they have raised the points for a room. My friend stays at another point reward card hotel and she earns about 2x faster and sometime more. This reward system needs fixed. I am considering once i use my points to start going elsewhere. Management of these Best Westerns need to address this issue with the corporate. These facts are easily checked and they should do so. Also if you want a review capitalization, grammar and spelling should not matter

"Great experience"

5
Meander06034868486, Rapid City, South Dakota 20/02/2019

The staff we're very friendly and helpful and the facility was well maintained and clean including the pool area! If my family and I ever stayed in Indianapolis again, we would definitely stay at this location again!

"Great Proeprty Close to everything"

5
tabbott12, Florence, Kentucky 18/02/2019

This property is very nice and has been updated in guest rooms and lobby. We stayed here to attend a play at Beef and Boards. So it was perfect location. Friendly staff and very helpful! You wont be disappointed if you stay at this BW Plus!

"Perfect drop in"

5
coultergk1, County Dublin, Ireland 17/02/2019

Stayed here when I was driving through Indy, it was perfect. For the price, it had lovely clean rooms, friendly staff, a really solid hotel gym and to finish with, a good breakfast the following morning. No complaints. Doesn't look amazing outside, but for the price it's perfect. Would stay again.

"Clean, acceptable"

4
User 15/01/2019

We stayed here while our Daughter had surgery at Riley Children's hospital. (20 min drive to hospital) it was very affordable and clean. Appeared to be recently updated. Beds were excellent. Pool area was exceptional. The building is older which I was dissapointed in at check in but seems to be well taken care of and everything was really clean. No sign of bugs anywhere. We would stay here again. Thanks.

bwplusindy, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello Inspiration701564, Thank you for choosing our hotel, and for taking the time to write a review! We're glad to hear that you enjoyed your accommodations during your stay. We aim to provide a truly unique experience, and are happy to hear that we met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, LaShaun Frye General Manager

"Sleeping on the job"

3
laiceep, Phoenix, Arizona 29/10/2018

I have not wrote in awhile as my schedule is super busy. However, no matter what when I am traveling I always book with Best Western. This trip though has me second guessing my decision. With me having another issue less than a week ago at another property in Georgia. So I had busy here in Indianapolis and when I checked in the young lady was super friendly and great help had a smile and made small talk while checking me in. Due to the time zone difference my daughter who came with me got hungry at 11pm so we walked a crossed the street as everything was closed even though it says they are open till 12. We'll while waking out no one at the desk and I hear someone snoring sure enough the desk attendant was sleeping. We walk back still sleeping came to the room daughter needed a fork so she wakes down and he was still sleeping. So I am glad I had the positive experience with the first employee, however if I ever come back on business I would never stay here again. The hotel itself is beautiful the color decor is amazing and I am in love with it. Our room was neat and clean. When my plans changed and needed to bring my daughter called to let them know and they said it's never an issue. Everything works great in our room especially our heater as we are frozen coming from AZ. I do hope the management team looks into this

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I truly apologize for the inconvenience of this matter. This is not how we train our associates and he is no longer with the company. We hope that you will return again soon, to give us a chance to make up for this incident. Have a great day!

"Overnight stay"

5
SDeCamp, Lynchburg, Tennessee 16/09/2018

We stopped here as this was the halfway of a 12 hour drive. Everyone was very pleased with our stay. The rooms were clean, the beds were very comfortable, and the breakfast was really good as well. We arrived late at night, but everyone there was nice and helpful. The morning staff were just as nice and helpful as the night staff.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello, thank you for leaving a review. We appreciate our guest feedback as it helps us to better our facility. We are glad to here that we were able to meet you and your families expectations. Have a fantastic day and we hope to see you again soon.

"Great Stay"

5
HamblinFoundation24, Gary, Indiana 02/08/2018

Our stay @ The Holiday Inn Express NW Indianapolis was great! Thanks to Damon who helped us tremendously during our entire stay. Thank You for your great hospitality, not only Damon but your entire staff!

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

"Very Average..."

3
Mufasa928, Merrillville, Indiana 21/07/2018

My wife and I decided to stay here during the weekend that we were celebrating our daughter's big promotion on her job. We usually stay in a Holiday Inn Express when we're traveling, and they are usually exceptional. This one however, was not on par with the other Holiday Inn's in which we have stayed. To begin with, the receptionist, clerk at the front desk was extremely rude when we tried to check in. I understand that there a baseball team staying here as well, and that the staff may have been stretched because of that, but we made reservations 2 days ahead and just wanted to go to our rooms to rest and relax that night. The room wasn't up to our usual standards either. 2-3 of the light fixtures didn't work, and there was mildew in the bathroom, and the bottom

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest areas we can work on. I apologize that you did not have a pleasant stay while here at the Holiday Inn Express, I assure you that I have touched bases with my front office staff as well as my maintenance and housekeeping department to assure this does not happen again. We hope that you will come and stay with us again, as we are almost done with our building upgrade process. Have a great day.

"Nice and Clean"

4
Clarence C, Heath 18/06/2018

Close to a lot of other business and not too far from downtown Indianapolis. We went for a softball tournament and the girls loved the huge pool and good food. The staff were helpful and accommodating.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.