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Promotion code

Best Western Plus Indianapolis NW Hotel, Indianapolis

7220 Woodland Drive, 46278-1734, Indianapolis, United States - See on a map
Best Western Plus Indianapolis NW Hotel - Guest Room The Best Western Plus Indianapolis NW Hotel is ideally located in the center of Indianapolis. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Indianapolis NW Hotel has an upgraded contemporary design and amenities including free wireless high-speed Internet, an indoor pool and exercise room. Near the hotel are several restaurants, including casual dining at Hardee's®, a family restaurant, or a bit more upscale dining experience at LongHorn Steakhouse. Head downtown to watch a Colts NFL victory at Lucas Oil Stadium. See natural beauty at the Indianapolis Zoo & White River Gardens or go shopping downtown at the Circle Center Mall. The Indianapolis Speedway is only nine miles south if you wish to learn about the greatest racing spectacle in the world. Come relax with us, experience all that Indiana has to offer. Sleep comfortably and wake up to enjoy a complimentary enhanced grab n go breakfast! Indoor pool will be closed for renovations until March 7, 2022.

Best Western Plus

Indianapolis NW Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Bronze
 
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 266 guest reviews
NOTE ISSUED
Excellent
122
Very Good
56
Average
43
Poor
22
Terrible
23
REFER TO NOTICE
Business Business
75
Couples Couples
31
Family Family
76
Friends getaway Friends getaway
21
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean and comfy bed"

5
Exploration224953, Chipley, Florida 16/05/2022

I originally booked with another hotel in the area and the room wasn't clean and I saw a big bug on the wall so I wasn't comfortable staying there. I immediately checked out of there and headed to the Best Western which I had seen in my way to the other hotel. So glad I did, the check in process was smooth, super friendly staff, cat friendly, the room was clean and the bed was comfy! I didn't stay to eat breakfast.

"Don't Stay if handicapped"

1
User 14/05/2022

If you are handicapped and use a wheelchair, be prepared for the elevator to NOT be working. in fact, if you use a wheelchair, stay somewhere else. When we arrived close to midnight, we were assigned a room on the fourth floor. When I asked for the location of the elevator, because my wife uses a wheelchair, we were told it was not working. We had to stay in a non-handicapped room (on the first floor). it was very difficult for my wife to get around in her wheelchair. Using the toilet was difficult and it was impossible for her to shower. Handicapped guests BEWARE!

"Front Desk Manager is Rude - Too Expensive for Poor Amenities"

1
ymadrallih, Lexington, Kentucky 02/05/2022

Do Not Stay Here. Front Desk Manager is rude, hides in office is bothered to do any work. Elevator inoperable. Did not inform guests before arriving that all would have to use stair well to get to floors and carry luggage. Side door to front lobby was unlocked and open all weekend. No security. Cigarette smoke was all over floor even though hotel is non smoking. Not enough space to serve breakfast for a full hotel. Missing amenities in room. Asked front desk manager for assistance and she was bothered to even get up and walk to housekeeping.

"Going to the Murat Theater"

4
FindReviewsHelpful, Illinois 02/05/2022

We had a King Suite. Room was large. Bed was comfortable. The room was clean but smelled like bleach. The hallway on the other hand had a different distinct kind of unpleasant smell. We were with friends and wanted to play cards. There wasn't anywhere to play in the room so we asked if we could play where they serve breakfast. The gal at the desk turned on the light and we sat there with our beverages and played cards. The elevators were working but they are very small. The location was good. You could walk to the theater and places to eat.

"Nothing Good"

1
bfields2022, Toledo, Ohio 29/04/2022

We are Seniors one just had surgery on hip Elevator didn't work Room they put us in on second floor was already occupied Just Canceled was totally dissatisfied Do not believe what you read in the reviews

"Made a stressful stay AMAZING!!"

5
User 20/04/2022

My dad was in the hospital and we were 2 1/2 hours from home, Bridget was Fantastic! We found this room online for $100, she found a way for us to get it for$89! She was super at her job and made us feel like we were going to be staying with family! They have super clean rooms, awesome pool and we could also wash our clothes for FREE in the guest laundry facility! She made a horrible time feel a lot better! Thanks again Bridget and Best Western Plus, we'll definitely be back and recommend you to our friends and family!!

"broken elevator"

2
solerpowered, Saint Charles, Illinois 14/04/2022

We booked two rooms here. This location had a broken elevator, we had to carry bags to the 4th floor for our second room. No apology, no offer of help. Thin walls made us very aware of every sound in the hallway and the nearby rooms, sounds from the parking lot came into our first floor room as well.

"Everything was good"

5
User 08/04/2022

The staff was nice and friendly , the rooms were nice and clean and smell cleaned, the breakfast was good, and the bed was really comfortable and spacious, it was nice and quiet and peaceful, my stay was really good.

"no cleaning service"

4
brooke121899, Fort Wayne, Indiana 03/04/2022

we stayed 5 days and 4 nights. on the second day, we left to go out at 10a and put the “please clean up room” on our door. we came back at 7p and it still wasn't cleaned. we did the same thing the next couple days and it was never cleaned, had to use the clean pools from the pool. maybe we had to wake up earlier and put the sign up around 8a for them to get to us

"Decent for the price"

3
User 28/03/2022

Our stay was only for the weekend and we had a long drive there so calling/running to the front desk every time something was wrong was too much so a lot of things we just tolerated. The major issue we had was our toilet had overflowed and we were eventually moved to another room but felt like the response to the issue was slow because we had to call again after some time from when we first mentioned it. Both rooms didn't have good lighting and bulbs weren't working, had a sheet on one of the beds that was lightly stained, we had ants, was given insect spray for that, and water pressure was very low in showers. The stay was tolerable overall it was quiet and the upkeep of the premises seemed decent as well.

"Bowling trip"

4
dianeh867, Green Bay, United States 12/03/2022

Hotel was nice & clean although room was small. The beds were very comfortable. Bathroom was spotless, tv was great. Staff was courteous and welcoming. My only complaint would be the breakfast, it left a lot to be desired. The coffee was terrible, tasted and looked like instant coffee. Definitely worth the price.

"Highly Recommend."

5
BriOnTheGo, Kansas City, Missouri 22/02/2022

The hotel was super clean, I saw staff actively cleaning the lobby multiple times. Same goes for the room, everything was tidy and fresh. Definitely worth the price and would stay again. I believe her name was Kaylee — she was helpful and patient while I dealt with an error from SnapTravel. The other front desk staff were great too! The only bummer was that the TV didn't give me the option to operate my Roku stuff for Netflix. But no biggie and the least of my worries!

"Great extended stay rates!"

3
AviatorNick, Indianapolis, Indiana 24/01/2022

After reading the reviews, I was a bit hesitant to book this hotel but they had a great extended stay rate which beat out all others in the area. Although there were a few issues throughout, I did have a good experience staying here. The bad: Linens need a serious upgrade. All linens in my room were mismatch, had stains, with see through holes. If you are staying for an extended period of time, be aware there is only one washer and dryer so it was sometimes difficult to find a time to do laundry in between other guests. Breakfast has a very limited selection. I was told it was COVID related (and to be fair most hotels has limited breakfast service right now) but seems as if they were sticking to all cold and prepackaged items. Really would've liked to seen some hot items available. The good. The staff here is great. You can tell they are short staffed, who isn't these days, but the staff worked hard and were super friendly. Always went out of there way to make your stay better. For being next to a highway, the fourth floor was nice and quiet and the room had a great HVAC in it. Rooms were tastefully decorated and looked as if they were renovated in the past couple of years. Overall, I would stay here again.

"Decent rate but just OK"

3
JEB23, NJ 17/01/2022

Hotel was OK, room was set up fine although could use some updating. The good, the room has plenty of USB plugs on the nightstands and the desk for device charging. The room I was in had a microwave and a small refrigerator. The free breakfast was decent, the usual waffle maker, bagels, cereal, juice and coffee but still good. The bad, the bed sheets were stained and torn. It took me 40+ minutes to check in because the front desk attendant couldn't get the printer to work (not her fault). So by the time I got into my room I was short on time because I had somewhere to be so I didn't even bother trying to get that fixed. The floor in the elevator and the floor just outside the elevator on my floor was dirty and sticky with stuff from drinks it looked like someone spilled. The floor was like this from check in on Friday and was still like that at check out on Sunday. The Neighborhood where the hotel is located is questionable with a half vacant mini strip store area next to it. The hotel is just off the interstate so easy to get to but there is some traffic noise. Pool was “closed for renovations” during my stay but this wasn't disclosed upon making the reservation. Overall OK but housekeeping needs attention. Oh, and don't check in before 3pm or they will charge you a $20 fee which is pretty ridiculous. I wanted to check in at 2 and there were 6 cars in the front lot yet they informed me there would be a $20 charge. It's not like they had no rooms available to give me it just seems like a way to gouge you for money.

"Good price. Always a good stay"

5
bthomp2147, Indianapolis, Indiana 22/12/2021

I always choose best western when I travel. Always clean and great staff. Breakfast could use more options but I understand COVID has limited it. Hotel staff are always friendly. And the price is affordable.

"KAYLEE WAS FANTASTIC AND SO WAS THE HOTEL"

5
Sportsedge, Farmington Hills, Michigan, United States 09/12/2021

I was in town for the B1G Championship game from Michigan and not only was the hotel fantastic and at a perfect price point, but Kaylee at the front desk could not have been any nicer or more helpful. I will always stay here when i am in Indianapolis. Thanks so much for making my amazing weekend that much more amazing

"Understaffed."

1
illini_dkaz, Chicago, Illinois 04/12/2021

Extremely understaffed. One person checking in people and manning breakfast. Spills everywhere. Water for OJ. Everything out. Girl extremely overworked. Rooms have no fans in the bathrooms…found that weird. Overall the star rating on this site extremely inflated. Disappointing booking.

"A good overnight"

4
SAMKarpierz, Geneva, Illinois 11/11/2021

We needed a place to stay en route and this was very convenient. The neighborhood was well lit and seemed safe and the hotel was pleasant and comfortable. A good experience overall. Would definitely stay again.

"not great"

2
Mike L, Brentwood, Tennessee 25/10/2021

The toilet was broken. They were made aware of it, and offered to fix it. Even offered to move us to another room if it could not be fixed. They never fixed the issue, never moved us to anther room, and we had to use the broken toilet for our stay.

"Shaunteè at the front desk is extremely helpful"

5
User 10/10/2021

I arrived here a little early, I had my booking through Hotels.com but there was a issue on Hotels.com part. They had my name and payment information incorrectly. I had to call them to see what the issue is. They contacted Shaunteè who works at the front desk and she spent 2 hours on the phone with them to work the issue out for me. After 2 hours of staying on hold and interrupted phone calls, she finally was able to straighten out the situation for me, even though the issue was not on her end.

"BUYER BEWARE"

1
User 26/09/2021

This is the worst hotel I ever stayed in in my life. It was filthy. The tub didn't drain. The linen was atrocious, dirty with grim, and so thin it was ridiculous. None of them were bath towels...go figure. My bed linen smelled like B.O. I'm not kidding either. We had just drove 12 hours and we are elderly so were to tired to leave and get another hotel what a shame. Never again! Got pictures of the great breakfast wish you could see.

"BUYER BEWARE"

1
User 24/09/2021

This place is terrible. Linen is filthy, wore out, not fit for washing you pets even. Tub doesn't drain right. Hotel old and dated to the point where its not sanitary. There is nNO MANAGER ON DUTY. NO ONE FROM THE CORPORATE OFFICE TO CALL. The last best western was worse though so never again. They use the excuse Covid....And I haven't even got tobreakfast yet. Oh plenty of people standing outside drinking alcohol too...scary!

"An Okay Room"

3
User 19/09/2021

We were staying here for GENCON. The hotel isn't in the greatest condition. The basement parking area appears to be falling apart. The light in the elevator did not work. So while riding up to my room it was pitch black. When we got to the room there were stains in the bathtub. The a/c unit is very loud and took about 12 hours to cool the room down to an appropriate temperature. Just didn't think it was the greatest though the location was convenient for the conference. We ended up moving hotels.

"Manager is a confrontational maniac"

1
User 06/09/2021

I had a weeklong reservation here for a business trip, the reservation was already paid for by my company. When she asked me for a card for incidentals, she rejected my credit card claiming she can only accept “bank cards.” I asked if she is saying she can only take debit cards, and not credit cards, to which she simply repeated she can only take “bank cards.” So I give her my debit card, and she tells me that my bank, SoFi, isn't a bank, and she can't (more like won't) take my card. I take out my phone, and open my banking app, to show her that it is a bank, and that I have a checking and savings account, as well as a credit card with them, and she says, “thats not a bank, that's an app.” I mean they have a stadium in Los Angeles with their name on it, but I guess it's not a real bank in this lady's mind. Not to mention I've got thousands of dollars in the bank - I mean app, but she's also refusing to accept any of my credit cards, or my debit card, and now because I'm so genuinely confused, as I've stayed in multiple Best Western properties with these exact cards, but now she tells me she's cancelling my reservation and I can go find somewhere else. Good lord, this lady is nuts. I'm probably better off somewhere else, at a hotel that accepts credit cards, like every other hotel in the country.

"Romantic week"

5
Richard L, Port Washington, Wisconsin 05/09/2021

Stopped for a night during the trip back from a 2 week road trip. In the brief time we were there everything worked very well from the check in process to asking for favors of the staff to the check out.

"Awful"

1
jasbrown2021, Danville, Illinois 30/08/2021

Switched rooms twice because they were dirty (unmade beds,trash, old food in fridge). Non-working fridge. Cold shower. Large Carpet stains. Nothing but cereal for breakfast. Staff seemed unbothered about lack of cleanliness.

"Not impressed."

1
geeeeneeee2018, Oxford, Mississippi 25/08/2021

We were not impressed at all. First of all we were required to sign a “respect policy“ agreeing to the hotel quiet time and the fact that hotel staff would monitor the hallways. Any violation would be charged $250; no parties in guest rooms or public areas; excessive noise complaints would constitute eviction, no running in hallways etc. We had no hot water when we arrived though they did fix it. The telephone was unplugged and when I went to plug it up I found toys and trash behind the nightstand. The towel rack was nonexistent with the empty brackets on the wall. The towels were frayed and the wash cloths were old and dingy. Also, when we came back from dinner I had to open the inside sliding doors by hand. We would definitely not recommend this location.

"Convenient to IMS"

5
GunterJM, Colts Neck, New Jersey 17/08/2021

Hotel is very convenient to the IMS race track for anyone looking to stay near it. Was only like 15 mins away, easy commute to and from the track to the hotel. Would stay hear again if attending another race.

"Horrible experience! Garbage everywhere, no customer service and broken utilities"

1
User 19/07/2021

No house keeping, garbage everywhere, police presence foe rude guests and water from leaking ice machine all weekend! No internet and poor tv reception. Garbage in halls for more than 48 hours. No breakfast and garbage on pools. We have pictures to prove this.

"Not Bad. Not Great. But Not Bad."

3
MissDaisyClover, Indian Wells, California 14/07/2021

Shabby & run down. Let drunk guests hang out noisily in lobby. Greatest offense: Neither microwave nor coffeemaker in room worked because cords too short to reach nearest electrical socket. And when I asked front desk for an extension cord, I was greeted with a blank stare. On the plus side, there was a washing machine on my floor that was complimentary. And luckily a dollar store next door where I could buy detergent. Felt safe enough there, and I guess it was relatively clean, but not my best Best Western experience.

"Noisy"

3
Tia H, Louisville, Kentucky 12/07/2021

There were a lot of guest there when we were there and we were at the end of the hall. People were running and screaming in the stairwell well after 11pm. We had a toddler with us, my husband was racing the next morning at 6am. It was very distracting. No one got good sleep.

"Decent hotel - not great"

2
User 02/07/2021

Exterior of the hotel is very nice and updated. Rooms themselves do not reflect the outside appearance. Decor has been updated, but the bones of the room are still dated and old. HVAC was loud and made the room smell wet. No ventilation in the bathroom. When we checked in we had no clean towels in our room, and we had trouble getting any throughout our stay

"Hotel Needs Much Attention"

2
User 15/06/2021

Where do I start, so many issues. Requires attention in the lobby, hallways, grounds. There were several exterior doors that opened without key cards. It seems like people that weren't hotel guests using the pool. The outdoor lounging area was overgrown with weeds and dead plants. I found a pair of earrings on my bedside table so obviously housekeeping did not clean there or they would have found them. The toilet ran and leaked at the base. We had to remake the bed because it was not made properly. The AC unit was very loud. A very disappointing 2 night stay.

"Not as advertised"

1
Y1988EXcaseyw, Coldwater, Michigan 14/06/2021

We picked this hotel for the pool. When we checked our room had a nasty bathroom with no towels . Pool was gross and unable to swim in. We paid almost 400 for 2 nights and nothing like the advertising. Would never use this hotel again:(

"Nope - Not Again"

2
User 12/06/2021

Checked in, was given the wrong person's confirmation & rewards number. Only one elevator worked. Room was fine, good size tv, shower had rust stains, breakfast was Grab & Go which is understandable due to Covid but the sacks were hidden and front desk didn't tell anyone they were hidden - just didn't offer them. Only when another guest went into a side room did we know they were available. No one at front desk for check-out + phone was ringing and ringing. Just left key in drop box with a note saying I was out. There was another one laying there, too. GET MORE PEOPLE + PAY YOUR PEOPLE !

"Poorly run and maintained."

2
SKF440, Cleveland, Ohio 01/06/2021

Poorly run and maintained. Waited 24 hrs for a maintenance man to arrive on property but then he never came to the room to fix shower (no cold water). Instead, at 10 pm he's cleaning a room. I asked to speak to a manager about the shower and was told she'd be in on Tuesday, 3 days later and there was nothing the gal at the desk could do about getting the shower fixed. An employee brought her dog to the hotel and let it wonder the lobby and follow her around the hotel. She mentioned she always brings her dog and when it's not sleeping in the office, it follows her around everywhere. A room for 4 people only had 2 towels. Iron didn't work. Pool towels were in short supply.

"Brand new hotel. Nice owner."

5
Jacob V, Nashville, Tennessee 29/05/2021

We were passing through on our way to Chicago. Stopped here close to 1:00 a.m. local time. Because we stopped late, the Best Western app was not working (it had already turned over to the next day) and I couldn't book online. The front desk gave me the AAA rate anyway. The hotel is brand new and very clean. It is upscale from what you would expect for a Best Western, even for a Best Western Plus. It had marble countertops in the bathroom. Gigantic TV. My wife said the sheets felt like she was sleeping on a cloud. The next morning, the owner gave my daughter a free bag of cheetos from the store just to be kind.

"One night in Indianapolis"

5
buslady, Peru, Illinois 03/05/2021

We took a quick road trip to Indianapolis and was booked at downtown location but did not like it and drove to NW location and glad we did. Very clean and easy check in restaurants very close, Starbucks, donut shop and Dollar Tree very nearby. The hotel was very clean and well maintained great location on interstate. Would stay again if in the area.

"So nice to travel again!"

5
SummerDakotaBandit, KENT 27/04/2021

This spacious hotel had the BEST people to greet us! As Caylee, and two other young ladies who gave me their names but I'm old and have forgotten, were just the stars of this hotel, AND everything about the hotel was just fine, and clean and safe for the covid concerns, and I strongly recommend! We always look for BW accommodations on trips, as we have never been disappointed! AND it is very nice to be able to travel again!

"Satisfied customer"

5
User 16/04/2021

very friendly and efficient staff. Had some hallway cleanliness issues but were rectified the following day. Pool was open but was cloudy. Breakfast to go actually had a hot breakfast sandwich and granola bar, apple, muffin, yogurt. Had to report a toilet flapper issue. Otherwise was a nice property with efficient staff. Easy check in- check out.

"Save your money and go elsewhere"

2
Heiditheresa, Jackson, Wisconsin 12/04/2021

Overall terrible experience. I stopped here for the night on my way home from a month long road trip. Checked in around 8:30, took them 30 mins to check me in. They had to me charge me twice because their computer crashed. Elevators are out. Didn't even get to use the pool. There was breakfast, not even a bagged one. Didn't my member perk bag either when checking in. Housekeeping woke me up at 8 am when they tried to get into my room to clean it. I hadn't checked out yet. There's a huge sign on the main door that guests must wear a face mask yet not one staff member had one on. I would never stay here again. There's better places for the $75/night I was charged.

"Normally a Hotel to stay at"

2
User 03/04/2021

Beautiful hotel. No towels or soap/shampoo in either room. Pool not well maintained and unavailable. Breakfast in a bag with warm yogurt. Fire alarm system woke us up due to the system needing an update. (according to the fireman)

"Decent place to sleep but not if you want to swim"

3
Browniesmom53, Crown Point, Indiana 15/03/2021

Hotel staff is very friendly and helps in every way possible. Water temperature in rooms is horrible and the pool is hit or miss if it is actually warm. Ice machines only worked on certain floors and only one functioning elevator. I think they had a lot of maintenance issues with no maintenance staff possibly due to covid. Chlorine levels were so high it caused rashes on multiple children.

Bridgette Neighbors, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello Browniesmom53, Thank you for taking the time to share your feedback. I am very sorry to hear that you experienced these inconveniences while staying at our property. I do apologize. I will get with my team to get these issues corrected. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you to the area for a chance to make your stay better than the last. Please let me know if there is anything I can do for you!

"Not the worst"

3
E8217OOsarahm, Melvin, Illinois 02/03/2021

Internet was fast and reliable. Ice machine worked. Hotel was quiet. Attendants were fast and friendly. Pool is ice cold like freezing. I also found a wrapper of a needle. Thank God a needle wasn't attached to it. It was very small and I can see how it was missed buy the fact that it was a needle wrapper bothered me.

Bridgette Neighbors, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello E821700sarahm, I appreciate you taking the time to give us feedback regarding your stay. I am so sorry that you experienced these issues. Please let me know if there is anything I can do for you.

"Dead bugs are better than live ones right?"

2
lolpita, Saint Louis, Missouri 23/01/2021

The bathroom was dirty - bathtub had hair in it, dead bugs on floor and a used towel was left there. Dead bugs on heating unit in bedroom. Charged wrong rate, printer in guest services was out of order and desk clerk had no idea how to trouble shoot the error code.

"Terrible"

1
Jaimie R, Westmont, Illinois 18/01/2021

Terrible check in process, rooms stink of smoke and odors, cobwebs and dirty bathroom. Loud hallways and unclean ice machine. Why have a prior check in emailed to you when you still have to check in at the front desk? I asked for a top floor in my reservation but ended up with a first floor room next to the maintenance room. So loud!

"just plain dirty"

1
User 20/07/2020

I get there is a pandemic but to have the place not clean is awful . Stayed 5 night and the same stains on the tile where there every day no body clean. Garage in hallways sat for 2 days before cleaning garage outside was overflowing . Bathrooms not working by pool smelled like sewer. Toilets overflowing on 1st floor into hallway All this for 135.00 a night

"Clean room & Friendly emplyees"

4
User 18/03/2020

We had a great experience here. The lobby, pool and room were very clean at all times. The employees were very friendly and welcoming and apologetic when they couldn't serve the full breakfast due to Coronavirus concerns.

"Clean and friendly"

5
Espressowilltravel, Orland Park, Illinois 06/03/2020

Outstanding customer service by all of the staff. From the manager on there was always a smile and a friendly hello. The breakfast was well maintained and was not your typical "Carb Buffet" ...they have some good hot items to choose from. I think the only thing I would like changed is earlier hours for the pool to open. Other then that all was great!

"Comfy, affordable stay"

5
Kbzlla2020, Merrillville, Indiana 02/03/2020

The hotel was very modern and welcoming. The breakfast was good, and the lobby had coffee, hot chocolate, and hot teas 24/7. The pool was very clean and warm, and the fitness room was clean and had little equipment but was high quality. Overall, this hotel is very affordable and worth your money!

Bridgette N, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I am so glad to hear how great your stay was at our property! Please let me know next time you are in town.

"Great"

1
User 02/03/2020

My original online reservation did not show . The staff made it right on the spot. The room was clean tidy and clean . I needed a razor and the staff said yes and came from the other room with a razor and cream . The breakfast was very good . A lot of variety to choose from.

Bridgette7220, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for the review. I am happy to hear that my staff was able to take care of your reservation and provide you with some items that you needed. Next time you are in town, please let me know!

"Reasonable stay for a reasonable price"

4
User 24/02/2020

Our visit was for a medical appointment and a high school choir competition the next day. Knowing that there were several different high school state finals competition going on in the greater Indianapolis area, this location offered a fair rate for our stay. So many other chains were inflating their rates for the weekends events. Thank you Best Western for offering a fair rate.

"Great price and location"

5
User 10/02/2020

The location was on the north west side of Indianapolis. The staff were very kind and extremely helpful when we needed a last minute room change. The breakfast was not as good as we imagined being that the hotel was very nice and modern. I settled for a bagel so I was satisfied

"Great place!"

5
User 31/01/2020

Stayed here on a business trip and will definitely stay again. Awesome staff, great rooms and nice breakfast. The workout room is really nice too. I was so impressed I joined the rewards program so that I can stay at Best Westerns as much as possible and earn points.

"Easy stay!"

5
Kelly O, Little Current, Canada 28/01/2020

We booked this hotel on line...wanted to stay close to the freeway. We were pleasantly surprised by the hotel and the staff. Friendly, efficient check in by Kevin?(red hair) he happily gave us dining options and shopping places. There was a big sidewalk just off the property...a mile walk to the store..nice after a day in the car.

"Perfect!"

5
cydneesetters, Fort Wayne, Indiana 27/01/2020

We had to go somewhere close for the VA, and even though it was about 20 minutes away in the early morning, it was worth it. The beds are comfortable, and it's very quiet (except for our upset baby, but I don't think anyone else could hear) and very welcoming! Everyone was so kind and fast, everything was very clean and looked very nice! I was even able to bring up some breakfast to my family, in our room, so we could eat while getting ready to go. I appreciated everything! Also, reserving a room went by very smoothly, and the gentleman was very honest!

"IMPRESSED!!!!!!"

5
User 26/01/2020

We were having a Celebration for my wife's graduation and when I tell you Bridgette Neighbors and her staff are amazing that would be an understatement. If you are looking for a hotel that will make sure everything you need is at your fingertips then look no further this is it! From helping to asking to even surprising her with a hand written card plus so much more we can't wait to return and you should to! I will always stay here when every we stay anywhere in indy!

"Pleasantlysurprised"

5
B2485QQanthonym, Greensboro, North Carolina 20/01/2020

In town for work and stayed here. Normally i have not looked at the Best Western. It was pleasantly surprising to see how clean and modernized. I enjoyed my stay for the night. The next morning they had breakfast ready and i know that is not normally a big deal but most places i stay for business dont have breakfast ready when i have to leave. Great experience!!!!!

"consecutive night stay over new years: w/ wife & pet"

5
tlcinc2, Indianapolis, Indiana 07/01/2020

treat front desk, and room staff in friendly manner, and they will respond in kindly helpful manner with any needs you may have. even over new year time with first 2 nights hotel being very full, it was relatively quiet in hall and in rooms on both sides of us.

"last minute decision"

5
User 05/01/2020

we went to indiana to see our son perform in the chorus, decided at the last minute to get a room instead of staying with family i am so glad we stayed here, hotel was very clean, breakfast was good, staff was very helpful and friendly, would definitely stay again, i love that they are pet friendly...

"We always stay here when visiting Indy."

5
Sh0fman, Wheatfield, Indiana 28/12/2019

We love the cleanliness, style, and proximity to downtown. We stay here when we do the Indy Monumental Marathon and anytime we visit Indy and have never had a complaint. We've always been happy with the price too.

"Average, nothing special"

4
Dennis C, Monroe, MI, United States 26/12/2019

The hotel was okay. i would stay there again, mostly because of getting loyalty points for stays. The Lobby was clean but poorly laid out. Walking in, the front doors did not open automatically until you were standing directly in front of it and within an inch of it (not a big deal). Walking straight though the doors was the hallway on the left with coffee straight ahead and the "front desk" was to the right next to the dining area...not customer-friendly. The room was clean. It was Christmas Eve, so it was very slow(and quiet). We had a night free so we were hoping tom relax by the pool...it was closed. No big deal, probably because staff was cut back for the holidays. Breakfast was very good, nice selection.

"Good location"

4
User 20/12/2019

Location of the hotel is good. Hotel was clean and staff very nice. Good place to stay for the night. My only complaint is terrible coffee for breakfast! The rest of breakfast was fine.Check in and check out was fast and easy

"Last Minute Booking"

5
User 10/12/2019

Highly recommend this hotel, which is conveniently located off of 465 and 71st. The Staff was very welcoming, hotel is pet friendly for a small fee, and it is well maintained and updated. The rooms were very clean, organized and well stocked with extra bathroom items beyond just your soap, shampoo and conditioner. Being a Platinum Elite rewards member from another hotel chain, I would have to give this hotel a higher rating for the included breakfast and the extra complimentary items in the room that any traveler appreciates. I also really like that they provide a “clean tv remote” in its own standup box! I highly recommend and will keep this on my list when in Indianapolis.

"No hot water or food at breakfast"

3
User 09/12/2019

No hot water in the room. Barley able to take a shower, water was look warm at best. No breakfast, looked like a large crowd ravaged the breakfast before we were able to get down there. Before designated time.

"Great hotel - great price"

5
debbieGross11, Dubuque, Iowa 06/12/2019

We had a great experience at this Best Western and were happy for the price. We enjoyed being able to work out and have breakfast included in our stay. We were pleasantly surprised at the good rate that we got being in the wedding group.

"good overnight stay"

5
Terry B, Arlington Heights, Illinois 27/11/2019

We stopped here overnight before heading farther North. Had a very good stay. Good location off the interstate.. Clean and decent size room. Had a restful night.Check in and check out was fast. Evcerything was good.

"Gelreat stay"

4
User 18/11/2019

Overall good experience. Check in was a breeze. Clean rooms and friendly staff. The breakfast experience wasn't very good. No butter for the waffle maker and the coffee looked like thick liquid that had been sitting out all night. Brought it to the front desk attention and she stated "I'm sorry I don't drink coffee." But overall this was the only issue. Good value for the money.

"Nice, Clean, comfortable hotel"

4
Rob D, Grafton, Wisconsin 04/11/2019

Paid about $116/night. Everything worked, the hotel looks like it was updated in the last couple of years. Descent hot breakfast. Make your own waffles, sausages, fruit, cereal, juices, coffee, yogurt, toast, breads, muffins, bagels... Comfortable beds. Good TV & internet. Mini fridge & microwave. Ice machine, pool, exercise room. Lots of parking. Wall-unit air conditioner/heater worked and wasn't too noisy.

"Family Matters"

4
User 29/10/2019

I booked this less than a week due to a family death. I had my family stay here after I checked it out. The hotel was located in a rural area of Indiana but it was a peaceful and relaxing stay. The hotel was a clean and well kept place for visitor. The staff was polite and other than one staff member not hearing correctly that I was there for a funeral and him replying "good to hear". He was empathetic after I brought his inactive listening to his attention. I would stay here again because it was a good value for my money for the short time of booking during football season.

"Was in town on Business. Room, very clean, staff friendly and helpful"

5
User 12/10/2019

The room was one of the better ones I have stayed in. Breakfast Bar was all one can expect and more for the price of the stay. I had chance to interact with the Manager just a little and she could not be more attentive to my need. She asked if there was anything else she could do and thanked me for staying. As a former Hotel owner I know good customer service. This hotel has it.

"Acceptable"

4
spicz, Chicago, Illinois 11/10/2019

We enjoyed our selves very much. The staff was very friendly and the rooms were decent. We picked this place because of the free breakfast. Breakfast was decent and plentiful. Everyone enjoyed the service and there were no complaints.

"Pleasant stay"

4
User 04/10/2019

This particular location was great! Hotel looked clean. Friendly staff. Pleasant stay. Hot breakfast. I could say the same for other locations. I would recommend for Best Western to check all hotels bearing their name for consistency.

"Great Place"

5
robertsA8321FQ, Chesapeake, United States 19/09/2019

1st time staying at the location. Really enjoyed it. Approx 20 mins from airport and not hard to get to and from. Plus, the traffic is was pleasant. Being based in Atlanta< coming here was very refreshing. Easy drive to several restaurants. The rooms are pleasant and the staff are friendly.

"Unexpectedly Nice"

5
KrisG815, Sturgis, Michigan, United States 09/09/2019

Haven't stayed at a Best Western in 20+ years. It was clean,modern and a great value. Only a 15 minutes drive to the speedway. Pre-check in was nice and only took a few minutes. Beds were super comfy. Would stay here again.

"Nice Hotel"

5
mdk952019, Mooresville, North Carolina 09/09/2019

This is a nice Hotel, The room was clean, smelled fresh, and was very spacious. I had a microwave and refrigerator which was great for leftovers after working all day. I travel 9 months out of the year and stay in a lot of Hotels, this is a nice place and a good value, already have my room booked for next year!

"very friendly staff"

5
s3production, Whittier, California 26/08/2019

stay here as a way point in your trip home staff went out of their way to help with restaurant suggestions, computer issues , and room accommendations. once again B/W does not dissapoint would highly recommend

"Stayed 8/22"

5
User 24/08/2019

Stay was great but got dripped on entering the North entrance (all the AC units are located directly above this entrance), and the floor in front of the AC unit in the room was soaked. Would definitely stay here again, though

"Excellent, newly remodled and clean."

5
Michael M, United States 24/08/2019

Everything was new and clean and the staff was very helpful. Lots of little helpful amenities. Large rectangular indoor pool with individual showers and restrooms. Lots of variety in the hot breakfast offerings. Hotel was next to a business park, so nothing to offer outdoors, but very convenient to freeway. Quiet neighborhood.

"Friendly staff, clean, middling location"

3
User 22/08/2019

Pros: Friendly staff, decent sized room, clean. Cons: quite noisy inside (thin walls - I could hear other rooms, and vending machines), the pool was out of action for my whole stay, there are no proper restaurants at the hotel or within easy walking distance. The steak house mentioned on the hotel's webpage is a couple of miles away. I was given a disabled shower - low water pressure and not very comfortable. The wifi connection cut out multiple times.

"Clean room & Courteous staff"

4
tessah416, Belleville 17/08/2019

Staff was courteous. Pretty standard room. Room was clean and well prepped for my stay. Bed was comfortable as well. Bathroom was well stocked with clean towels and toiletries. The building bumps up to another hotel, at the road it is hard to identify which is which. My GPS actually took me to the other hotel. Overall it was clean, had a nice staff and was pretty standard.

"Rachel at the front desk was amazing! "

5
brandonclough, Medina, Ohio 07/08/2019

As a Diamond member with Best Western I have never received better customer service. Rachel was able to answer all my questions and she is extremely knowledgeable. I had a great stay! I could have been more pleased.

"Wonderful staff"

5
User 31/07/2019

I was here for a personal trip, and will have to say it was of the nicest staff that I've encountered. When I checked in there was a young man by the name of Jeremy, and he was so kind and helpful. He gave me plenty of different food options and some things to do around town. I will come back and stay here just because of Jeremy.

"enjoyable baseball tournament"

5
Laura L, pleasant prairie, United States 29/07/2019

Our whole baseball team stayed here and from check in to our whole stay to check out was great. Breakfast and coffee were fantastic and rooms along with hotel were clean and modern. Out door patio was amazing and we were able to grill out there with our whole team.

"Great place to stay"

5
X W, Dubuque, Iowa, United States 29/07/2019

Hotel was very nice. Clean room, very appealing entrance and exterior, clean interior hallways, nice amenities, great staff - an overall great experience. I would highly recommend this hotel to anyone!

"Front desk attendant was a great first impression"

4
Kritomang, St. Louis, MO 24/07/2019

This was our second stay at this hotel in the past 6 months. The first time we stayed here the front desk attendant was rude and unpleasant. We almost vowed not to come back. This time we booked it again, based on the overall experience we had the first time. Rachel at the front desk was awesome and over the top pleasant. Very accommodating and friendly. We didn't have any problems with our stay and will certainly be back again. If we encounter Rachel again, I am sure this will help solidify our reason the again return. Thanks Rachel.

"Not very impressed"

3
rondawilliams, Batesville, Mississippi 24/07/2019

There was a lot of noise and doors slamming on our floor; room was not very clean on arrival-obviously not vacuumed well with old nail clippings, chips, the chair had old chocolate chips in it that got on my clothes after sitting in the chair, the tub would not stop up to fill, the molding was coming off in the bathroom, the microwave was dirty, the bed was too high for me to get in to.

"Meeting the grandchildren"

4
STEVE H, MOUNT PLEASANT 22/07/2019

Great location for us to meet the Kids. The rooms were clean and well stocked. Having a pool worked out well for the grandchildren. The breakfast also was convenient for everyone. The staff was very helpful and friendly.

"Great place to stay"

5
CASJPS, Davos, Switzerland 15/07/2019

We stayed here for a basketball tournament, and the staff worked hard as there were several other sports teams there as well...Eric at the front desk went out of his way to help...and Troy provided excellent service during the Breakfast...he cheerfully refilled the waffle batter, and provided a yoghurt when they were all gone. The rooms were clean...

"Not impressed"

2
Explorer49906155313, Evansville, Indiana 12/06/2019

Dirty room, bad breakfast. Air didn't work. Pool closed. Not worth the money. The bathroom was dirty. Had dirty wash cloths on shower rod along with brown substance smeared on wall of shower. Once moved to second room the air didn't work correctly and room was hot.

"Comfortable Modern Rooms. Amazing Breakfast Quality & Variety. Courteous Staff."

5
User 08/06/2019

Would easily book again. Well-kept, quiet rooms. Comfortable bed. Kind, pleasant, staff (Rachel). Drink & snack offerings 24/7. An amazing breakfast experience - from the turkey sausage patties to the vegetarian omelettes. Initially Google Maps led me to the neighboring Marriott hotel as I was driving South strangely. From that approach the Best Western hotel was not easily identifiable to me either.

"Irvin Maldonado"

5
User 04/06/2019

Drove in from Ohio last night to a pleasant surprise. Very nice hotel with great people. Rachel checked me in and was very informative. Thank you for a pleasant stay.. Will definitely recommend and return. Beautiful and comfortable hotel...

"Fantastic Breakfast host Robert"

4
Marion B, Jackson 03/06/2019

We stayed at hotel for 5 days the breakfasts were delicious. The host Robert was great. He was friendly and kept everything full. He greeted everyone with a smile and made us all feel at home. He is a gem! Give that man a raise!!!! That you Robert for you hospitality.

"Indy 500 Trip"

4
334DavidT, Hammond, Indiana 28/05/2019

We have stayed here the past four years and it has switched from a Holiday Inn Express to a Best Western Plus.The staff was better when it was a Holiday Inn Express I must say.The room had a musty odor like an old mop was used but the rest of room was nice.The breakfast are was clean and food was hot and very good.The location to track was awesome as always we enjoyed our stay but again this year was not what we expected from years past.

GMBWindyNW, Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello David, Thank you for staying with us. We value your feedback. We will check into the smell you mentioned to identify if there is an issue. We're looking into that ASAP. We would love to host you again in the near future. Thank you for your business! Marie VanDervoort Director of Sales

"Clean, updated hotel with nice pool area"

5
User 06/05/2019

We stayed at this hotel while we were in town for a soccer tournament. The staff was very friendly and the rooms were nice and seemed to be newly updated. The pool was a good size and has a nice seating area where anyone who was not swimming could sit together and visit while kids and other family members were swimming. Overall it was a good experience, we would stay there again and would recommend this hotel to others.

GMBWindyNW, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hi Gina, Thank you for your business! We would love to have you stay with us again if you are ever back in the area. Thank you for your business and partnership!

"Helpful Staff"

5
User 17/04/2019

I had made an error in my reservation and the staff were very helpful in getting it sorted out. I explained the problem and then explored all possible solutions which in the end allowed our group to enjoy their stay.

Escape50811821739, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time to review your stay with us and our staff! We look forward to staying with us in the future!

"Nice Hotel Poor Reward System"

4
810charlotteb, Logansport, Indiana 22/02/2019

Hotel was nice and clean. Conveniently located to the express way, however I thought i was booking one closer to the airport. My mistake.my only complaint is not with the hotel but with the rewards card, i earn points and save them by staying at Best Westerns and their affiliates. Every time i go to use them they have raised the points for a room. My friend stays at another point reward card hotel and she earns about 2x faster and sometime more. This reward system needs fixed. I am considering once i use my points to start going elsewhere. Management of these Best Westerns need to address this issue with the corporate. These facts are easily checked and they should do so. Also if you want a review capitalization, grammar and spelling should not matter

"Great experience"

5
Meander06034868486, Rapid City, South Dakota 20/02/2019

The staff we're very friendly and helpful and the facility was well maintained and clean including the pool area! If my family and I ever stayed in Indianapolis again, we would definitely stay at this location again!

"Great Proeprty Close to everything"

5
tabbott12, Florence, Kentucky 18/02/2019

This property is very nice and has been updated in guest rooms and lobby. We stayed here to attend a play at Beef and Boards. So it was perfect location. Friendly staff and very helpful! You wont be disappointed if you stay at this BW Plus!

"Perfect drop in"

5
coultergk1, County Dublin, Ireland 17/02/2019

Stayed here when I was driving through Indy, it was perfect. For the price, it had lovely clean rooms, friendly staff, a really solid hotel gym and to finish with, a good breakfast the following morning. No complaints. Doesn't look amazing outside, but for the price it's perfect. Would stay again.

"Clean, acceptable"

4
User 15/01/2019

We stayed here while our Daughter had surgery at Riley Children's hospital. (20 min drive to hospital) it was very affordable and clean. Appeared to be recently updated. Beds were excellent. Pool area was exceptional. The building is older which I was dissapointed in at check in but seems to be well taken care of and everything was really clean. No sign of bugs anywhere. We would stay here again. Thanks.

bwplusindy, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello Inspiration701564, Thank you for choosing our hotel, and for taking the time to write a review! We're glad to hear that you enjoyed your accommodations during your stay. We aim to provide a truly unique experience, and are happy to hear that we met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, LaShaun Frye General Manager

"Sleeping on the job"

3
laiceep, Phoenix, Arizona 29/10/2018

I have not wrote in awhile as my schedule is super busy. However, no matter what when I am traveling I always book with Best Western. This trip though has me second guessing my decision. With me having another issue less than a week ago at another property in Georgia. So I had busy here in Indianapolis and when I checked in the young lady was super friendly and great help had a smile and made small talk while checking me in. Due to the time zone difference my daughter who came with me got hungry at 11pm so we walked a crossed the street as everything was closed even though it says they are open till 12. We'll while waking out no one at the desk and I hear someone snoring sure enough the desk attendant was sleeping. We walk back still sleeping came to the room daughter needed a fork so she wakes down and he was still sleeping. So I am glad I had the positive experience with the first employee, however if I ever come back on business I would never stay here again. The hotel itself is beautiful the color decor is amazing and I am in love with it. Our room was neat and clean. When my plans changed and needed to bring my daughter called to let them know and they said it's never an issue. Everything works great in our room especially our heater as we are frozen coming from AZ. I do hope the management team looks into this

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I truly apologize for the inconvenience of this matter. This is not how we train our associates and he is no longer with the company. We hope that you will return again soon, to give us a chance to make up for this incident. Have a great day!

"Overnight stay"

5
SDeCamp, Lynchburg, Tennessee 16/09/2018

We stopped here as this was the halfway of a 12 hour drive. Everyone was very pleased with our stay. The rooms were clean, the beds were very comfortable, and the breakfast was really good as well. We arrived late at night, but everyone there was nice and helpful. The morning staff were just as nice and helpful as the night staff.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello, thank you for leaving a review. We appreciate our guest feedback as it helps us to better our facility. We are glad to here that we were able to meet you and your families expectations. Have a fantastic day and we hope to see you again soon.

"Great Stay"

5
HamblinFoundation24, Gary, Indiana 02/08/2018

Our stay @ The Holiday Inn Express NW Indianapolis was great! Thanks to Damon who helped us tremendously during our entire stay. Thank You for your great hospitality, not only Damon but your entire staff!

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

"Very Average..."

3
Mufasa928, Merrillville, Indiana 21/07/2018

My wife and I decided to stay here during the weekend that we were celebrating our daughter's big promotion on her job. We usually stay in a Holiday Inn Express when we're traveling, and they are usually exceptional. This one however, was not on par with the other Holiday Inn's in which we have stayed. To begin with, the receptionist, clerk at the front desk was extremely rude when we tried to check in. I understand that there a baseball team staying here as well, and that the staff may have been stretched because of that, but we made reservations 2 days ahead and just wanted to go to our rooms to rest and relax that night. The room wasn't up to our usual standards either. 2-3 of the light fixtures didn't work, and there was mildew in the bathroom, and the bottom

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest areas we can work on. I apologize that you did not have a pleasant stay while here at the Holiday Inn Express, I assure you that I have touched bases with my front office staff as well as my maintenance and housekeeping department to assure this does not happen again. We hope that you will come and stay with us again, as we are almost done with our building upgrade process. Have a great day.

"Nice and Clean"

4
Clarence C, Heath 18/06/2018

Close to a lot of other business and not too far from downtown Indianapolis. We went for a softball tournament and the girls loved the huge pool and good food. The staff were helpful and accommodating.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

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