Best Western Plus Indianapolis NW Hotel est idéalement situé dans le centre de Indianapolis. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.
Sur la base de 181 avis
Le Best Western Plus Indianapolis NW Hotel présente une conception moderne et propose des équipements et services tels qu’un accès à Internet haut débit sans fil gratuit, une piscine intérieure et une salle d'entraînement. Près de l'hôtel se trouvent plusieurs restaurants, dont le restaurant familial Hardee's® à l’ambiance décontractée, ou le LongHorn Steakhouse pour une expérience un peu plus haut de gamme. Rendez-vous dans le centre-ville pour assister à une victoire de l’équipe de football américain des Colts au stade Lucas Oil. Profitez de la beauté de la nature au zoo d’Indianapolis et aux jardins de White River, ou flânez dans les magasins du centre commercial Circle Center au cœur de la ville. Le circuit automobile Indianapolis Motor Speedway est à seulement 14,5 kilomètres au sud si vous souhaitez découvrir le plus grand spectacle de courses du monde. Venez vous détendre dans notre hôtel et découvrir tous les trésors de l’Indiana. Passez une excellente nuit de sommeil et profitez d'un bar petit déjeuner chaud, complet et gratuit, disponible tous les matins !
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"Rachel at the front desk was amazing! "
As a Diamond member with Best Western I have never received better customer service. Rachel was able to answer all my questions and she is extremely knowledgeable. I had a great stay! I could have been more pleased.
"Wonderful staff"
I was here for a personal trip, and will have to say it was of the nicest staff that I've encountered. When I checked in there was a young man by the name of Jeremy, and he was so kind and helpful. He gave me plenty of different food options and some things to do around town. I will come back and stay here just because of Jeremy.
"enjoyable baseball tournament"
Our whole baseball team stayed here and from check in to our whole stay to check out was great. Breakfast and coffee were fantastic and rooms along with hotel were clean and modern. Out door patio was amazing and we were able to grill out there with our whole team.
"Great place to stay"
Hotel was very nice. Clean room, very appealing entrance and exterior, clean interior hallways, nice amenities, great staff - an overall great experience. I would highly recommend this hotel to anyone!
"Front desk attendant was a great first impression"
This was our second stay at this hotel in the past 6 months. The first time we stayed here the front desk attendant was rude and unpleasant. We almost vowed not to come back. This time we booked it again, based on the overall experience we had the first time. Rachel at the front desk was awesome and over the top pleasant. Very accommodating and friendly. We didn't have any problems with our stay and will certainly be back again. If we encounter Rachel again, I am sure this will help solidify our reason the again return. Thanks Rachel.
"Not very impressed"
There was a lot of noise and doors slamming on our floor; room was not very clean on arrival-obviously not vacuumed well with old nail clippings, chips, the chair had old chocolate chips in it that got on my clothes after sitting in the chair, the tub would not stop up to fill, the molding was coming off in the bathroom, the microwave was dirty, the bed was too high for me to get in to.
"Meeting the grandchildren"
Great location for us to meet the Kids. The rooms were clean and well stocked. Having a pool worked out well for the grandchildren. The breakfast also was convenient for everyone. The staff was very helpful and friendly.
"Great place to stay"
We stayed here for a basketball tournament, and the staff worked hard as there were several other sports teams there as well...Eric at the front desk went out of his way to help...and Troy provided excellent service during the Breakfast...he cheerfully refilled the waffle batter, and provided a yoghurt when they were all gone. The rooms were clean...
"Not impressed"
Dirty room, bad breakfast. Air didn't work. Pool closed. Not worth the money. The bathroom was dirty. Had dirty wash cloths on shower rod along with brown substance smeared on wall of shower. Once moved to second room the air didn't work correctly and room was hot.
"Comfortable Modern Rooms. Amazing Breakfast Quality & Variety. Courteous Staff."
Would easily book again. Well-kept, quiet rooms. Comfortable bed. Kind, pleasant, staff (Rachel). Drink & snack offerings 24/7. An amazing breakfast experience - from the turkey sausage patties to the vegetarian omelettes. Initially Google Maps led me to the neighboring Marriott hotel as I was driving South strangely. From that approach the Best Western hotel was not easily identifiable to me either.
"Irvin Maldonado"
Drove in from Ohio last night to a pleasant surprise. Very nice hotel with great people. Rachel checked me in and was very informative. Thank you for a pleasant stay.. Will definitely recommend and return. Beautiful and comfortable hotel...
"Fantastic Breakfast host Robert"
We stayed at hotel for 5 days the breakfasts were delicious. The host Robert was great. He was friendly and kept everything full. He greeted everyone with a smile and made us all feel at home. He is a gem! Give that man a raise!!!! That you Robert for you hospitality.
"Indy 500 Trip"
We have stayed here the past four years and it has switched from a Holiday Inn Express to a Best Western Plus.The staff was better when it was a Holiday Inn Express I must say.The room had a musty odor like an old mop was used but the rest of room was nice.The breakfast are was clean and food was hot and very good.The location to track was awesome as always we enjoyed our stay but again this year was not what we expected from years past.
GMBWindyNW, Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello David, Thank you for staying with us. We value your feedback. We will check into the smell you mentioned to identify if there is an issue. We're looking into that ASAP. We would love to host you again in the near future. Thank you for your business! Marie VanDervoort Director of Sales
"Clean, updated hotel with nice pool area"
We stayed at this hotel while we were in town for a soccer tournament. The staff was very friendly and the rooms were nice and seemed to be newly updated. The pool was a good size and has a nice seating area where anyone who was not swimming could sit together and visit while kids and other family members were swimming. Overall it was a good experience, we would stay there again and would recommend this hotel to others.
GMBWindyNW, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hi Gina, Thank you for your business! We would love to have you stay with us again if you are ever back in the area. Thank you for your business and partnership!
"Helpful Staff"
I had made an error in my reservation and the staff were very helpful in getting it sorted out. I explained the problem and then explored all possible solutions which in the end allowed our group to enjoy their stay.
Escape50811821739, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time to review your stay with us and our staff! We look forward to staying with us in the future!
"Nice Hotel Poor Reward System"
Hotel was nice and clean. Conveniently located to the express way, however I thought i was booking one closer to the airport. My mistake.my only complaint is not with the hotel but with the rewards card, i earn points and save them by staying at Best Westerns and their affiliates. Every time i go to use them they have raised the points for a room. My friend stays at another point reward card hotel and she earns about 2x faster and sometime more. This reward system needs fixed. I am considering once i use my points to start going elsewhere. Management of these Best Westerns need to address this issue with the corporate. These facts are easily checked and they should do so. Also if you want a review capitalization, grammar and spelling should not matter
"Great experience"
The staff we're very friendly and helpful and the facility was well maintained and clean including the pool area! If my family and I ever stayed in Indianapolis again, we would definitely stay at this location again!
"Great Proeprty Close to everything"
This property is very nice and has been updated in guest rooms and lobby. We stayed here to attend a play at Beef and Boards. So it was perfect location. Friendly staff and very helpful! You wont be disappointed if you stay at this BW Plus!
"Perfect drop in"
Stayed here when I was driving through Indy, it was perfect. For the price, it had lovely clean rooms, friendly staff, a really solid hotel gym and to finish with, a good breakfast the following morning. No complaints. Doesn't look amazing outside, but for the price it's perfect. Would stay again.
"Clean, acceptable"
We stayed here while our Daughter had surgery at Riley Children's hospital. (20 min drive to hospital) it was very affordable and clean. Appeared to be recently updated. Beds were excellent. Pool area was exceptional. The building is older which I was dissapointed in at check in but seems to be well taken care of and everything was really clean. No sign of bugs anywhere. We would stay here again. Thanks.
bwplusindy, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello Inspiration701564, Thank you for choosing our hotel, and for taking the time to write a review! We're glad to hear that you enjoyed your accommodations during your stay. We aim to provide a truly unique experience, and are happy to hear that we met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, LaShaun Frye General Manager
"Sleeping on the job"
I have not wrote in awhile as my schedule is super busy. However, no matter what when I am traveling I always book with Best Western. This trip though has me second guessing my decision. With me having another issue less than a week ago at another property in Georgia. So I had busy here in Indianapolis and when I checked in the young lady was super friendly and great help had a smile and made small talk while checking me in. Due to the time zone difference my daughter who came with me got hungry at 11pm so we walked a crossed the street as everything was closed even though it says they are open till 12. We'll while waking out no one at the desk and I hear someone snoring sure enough the desk attendant was sleeping. We walk back still sleeping came to the room daughter needed a fork so she wakes down and he was still sleeping. So I am glad I had the positive experience with the first employee, however if I ever come back on business I would never stay here again. The hotel itself is beautiful the color decor is amazing and I am in love with it. Our room was neat and clean. When my plans changed and needed to bring my daughter called to let them know and they said it's never an issue. Everything works great in our room especially our heater as we are frozen coming from AZ. I do hope the management team looks into this
HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I truly apologize for the inconvenience of this matter. This is not how we train our associates and he is no longer with the company. We hope that you will return again soon, to give us a chance to make up for this incident. Have a great day!
"Overnight stay"
We stopped here as this was the halfway of a 12 hour drive. Everyone was very pleased with our stay. The rooms were clean, the beds were very comfortable, and the breakfast was really good as well. We arrived late at night, but everyone there was nice and helpful. The morning staff were just as nice and helpful as the night staff.
HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello, thank you for leaving a review. We appreciate our guest feedback as it helps us to better our facility. We are glad to here that we were able to meet you and your families expectations. Have a fantastic day and we hope to see you again soon.
"Great Stay"
Our stay @ The Holiday Inn Express NW Indianapolis was great! Thanks to Damon who helped us tremendously during our entire stay. Thank You for your great hospitality, not only Damon but your entire staff!
HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!
"Very Average..."
My wife and I decided to stay here during the weekend that we were celebrating our daughter's big promotion on her job. We usually stay in a Holiday Inn Express when we're traveling, and they are usually exceptional. This one however, was not on par with the other Holiday Inn's in which we have stayed. To begin with, the receptionist, clerk at the front desk was extremely rude when we tried to check in. I understand that there a baseball team staying here as well, and that the staff may have been stretched because of that, but we made reservations 2 days ahead and just wanted to go to our rooms to rest and relax that night. The room wasn't up to our usual standards either. 2-3 of the light fixtures didn't work, and there was mildew in the bathroom, and the bottom
HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest areas we can work on. I apologize that you did not have a pleasant stay while here at the Holiday Inn Express, I assure you that I have touched bases with my front office staff as well as my maintenance and housekeeping department to assure this does not happen again. We hope that you will come and stay with us again, as we are almost done with our building upgrade process. Have a great day.
"Nice and Clean"
Close to a lot of other business and not too far from downtown Indianapolis. We went for a softball tournament and the girls loved the huge pool and good food. The staff were helpful and accommodating.
HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!