Best Western Plus Indianapolis NW Hotel, Indianapolis

We stayed here while our Daughter had surgery at Riley Children's hospital. (20 min drive to hospital) it was very affordable and clean. Appeared to be recently updated. Beds were excellent. Pool area was exceptional. The building is older which I was dissapointed in at check in but seems to be well taken care of and everything was really clean. No sign of bugs anywhere. We would stay here again. Thanks.

bwplusindy, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello Inspiration701564, Thank you for choosing our hotel, and for taking the time to write a review! We're glad to hear that you enjoyed your accommodations during your stay. We aim to provide a truly unique experience, and are happy to hear that we met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, LaShaun Frye General Manager

I have not wrote in awhile as my schedule is super busy. However, no matter what when I am traveling I always book with Best Western. This trip though has me second guessing my decision. With me having another issue less than a week ago at another property in Georgia. So I had busy here in Indianapolis and when I checked in the young lady was super friendly and great help had a smile and made small talk while checking me in. Due to the time zone difference my daughter who came with me got hungry at 11pm so we walked a crossed the street as everything was closed even though it says they are open till 12. We'll while waking out no one at the desk and I hear someone snoring sure enough the desk attendant was sleeping. We walk back still sleeping came to the room daughter needed a fork so she wakes down and he was still sleeping. So I am glad I had the positive experience with the first employee, however if I ever come back on business I would never stay here again. The hotel itself is beautiful the color decor is amazing and I am in love with it. Our room was neat and clean. When my plans changed and needed to bring my daughter called to let them know and they said it's never an issue. Everything works great in our room especially our heater as we are frozen coming from AZ. I do hope the management team looks into this

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I truly apologize for the inconvenience of this matter. This is not how we train our associates and he is no longer with the company. We hope that you will return again soon, to give us a chance to make up for this incident. Have a great day!

We stopped here as this was the halfway of a 12 hour drive. Everyone was very pleased with our stay. The rooms were clean, the beds were very comfortable, and the breakfast was really good as well. We arrived late at night, but everyone there was nice and helpful. The morning staff were just as nice and helpful as the night staff.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello, thank you for leaving a review. We appreciate our guest feedback as it helps us to better our facility. We are glad to here that we were able to meet you and your families expectations. Have a fantastic day and we hope to see you again soon.

Our stay @ The Holiday Inn Express NW Indianapolis was great! Thanks to Damon who helped us tremendously during our entire stay. Thank You for your great hospitality, not only Damon but your entire staff!

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

My wife and I decided to stay here during the weekend that we were celebrating our daughter's big promotion on her job. We usually stay in a Holiday Inn Express when we're traveling, and they are usually exceptional. This one however, was not on par with the other Holiday Inn's in which we have stayed. To begin with, the receptionist, clerk at the front desk was extremely rude when we tried to check in. I understand that there a baseball team staying here as well, and that the staff may have been stretched because of that, but we made reservations 2 days ahead and just wanted to go to our rooms to rest and relax that night. The room wasn't up to our usual standards either. 2-3 of the light fixtures didn't work, and there was mildew in the bathroom, and the bottom

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest areas we can work on. I apologize that you did not have a pleasant stay while here at the Holiday Inn Express, I assure you that I have touched bases with my front office staff as well as my maintenance and housekeeping department to assure this does not happen again. We hope that you will come and stay with us again, as we are almost done with our building upgrade process. Have a great day.

Close to a lot of other business and not too far from downtown Indianapolis. We went for a softball tournament and the girls loved the huge pool and good food. The staff were helpful and accommodating.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!