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Best Western Plus Indianapolis NW Hotel, Indianapolis

7220 Woodland Drive, 46278-1734, Indianapolis, United States - Vedi su una mappa
Best Western Plus Indianapolis NW Hotel - Area esterna Il Best Western Plus Indianapolis NW Hotel è situato nel centro di Indianapolis. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus Indianapolis NW Hotel offre un design moderno di prima classe e numerosi servizi, tra cui accesso wireless a Internet ad alta velocità gratuito, piscina coperta e palestra. Vicino all'hotel si trovano diversi ristoranti, tra cui il ristorante per famiglie dall'atmosfera informale Hardee's® e un ristorante più di lusso, il LongHorn Steakhouse. Dirigiti in centro per assistere a una vittoria dei Colts (NFL) presso il Lucas Oil Stadium, ammirare bellezze naturali nello zoo di Indianapolis e nei White River Gardens o fare acquisti presso il centro commerciale Circle Centre. Il circuito di Indianapolis si trova a 14 chilometri circa in direzione sud, se ti interessa il più grande spettacolo di corse al mondo. Vieni a rilassarti da noi e scopri tutto ciò che dell'Indiana ha da offrire. Goditi un ottimo sonno e, al tuo risveglio, gusta la colazione all'americana giornaliera, completa e gratuita, servita ogni mattina!

Best Western Plus

Indianapolis NW Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Personale multilingue
    Personale multilingue
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

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Certificate of Excellence 2020
GreenLeader Bronze
 
Travelers Choice 2020
 
Travelers_Choice 2020
 
Basato sul parere di 220 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
109
Molto buono
52
Nella media
35
Scarso
13
Pessimo
11
CONSULTARE I PARERI SU
Affari Affari
69
Da solo Da solo
10
In coppia In coppia
29
In famiglia In famiglia
72
Viaggio con amici Viaggio con amici
21
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"just plain dirty"

1
User 20/07/2020

I get there is a pandemic but to have the place not clean is awful . Stayed 5 night and the same stains on the tile where there every day no body clean. Garage in hallways sat for 2 days before cleaning garage outside was overflowing . Bathrooms not working by pool smelled like sewer. Toilets overflowing on 1st floor into hallway All this for 135.00 a night

"Clean room & Friendly emplyees"

4
User 18/03/2020

We had a great experience here. The lobby, pool and room were very clean at all times. The employees were very friendly and welcoming and apologetic when they couldn't serve the full breakfast due to Coronavirus concerns.

"Clean and friendly"

5
Espressowilltravel, Orland Park, Illinois 06/03/2020

Outstanding customer service by all of the staff. From the manager on there was always a smile and a friendly hello. The breakfast was well maintained and was not your typical "Carb Buffet" ...they have some good hot items to choose from. I think the only thing I would like changed is earlier hours for the pool to open. Other then that all was great!

"Comfy, affordable stay"

5
Kbzlla2020, Merrillville, Indiana 02/03/2020

The hotel was very modern and welcoming. The breakfast was good, and the lobby had coffee, hot chocolate, and hot teas 24/7. The pool was very clean and warm, and the fitness room was clean and had little equipment but was high quality. Overall, this hotel is very affordable and worth your money!

Bridgette N, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I am so glad to hear how great your stay was at our property! Please let me know next time you are in town.

"Great"

1
User 02/03/2020

My original online reservation did not show . The staff made it right on the spot. The room was clean tidy and clean . I needed a razor and the staff said yes and came from the other room with a razor and cream . The breakfast was very good . A lot of variety to choose from.

Bridgette7220, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for the review. I am happy to hear that my staff was able to take care of your reservation and provide you with some items that you needed. Next time you are in town, please let me know!

"Reasonable stay for a reasonable price"

4
User 24/02/2020

Our visit was for a medical appointment and a high school choir competition the next day. Knowing that there were several different high school state finals competition going on in the greater Indianapolis area, this location offered a fair rate for our stay. So many other chains were inflating their rates for the weekends events. Thank you Best Western for offering a fair rate.

"Great price and location"

5
User 10/02/2020

The location was on the north west side of Indianapolis. The staff were very kind and extremely helpful when we needed a last minute room change. The breakfast was not as good as we imagined being that the hotel was very nice and modern. I settled for a bagel so I was satisfied

"Great place!"

5
User 31/01/2020

Stayed here on a business trip and will definitely stay again. Awesome staff, great rooms and nice breakfast. The workout room is really nice too. I was so impressed I joined the rewards program so that I can stay at Best Westerns as much as possible and earn points.

"Easy stay!"

5
Kelly O, Little Current, Canada 28/01/2020

We booked this hotel on line...wanted to stay close to the freeway. We were pleasantly surprised by the hotel and the staff. Friendly, efficient check in by Kevin?(red hair) he happily gave us dining options and shopping places. There was a big sidewalk just off the property...a mile walk to the store..nice after a day in the car.

"Perfect!"

5
cydneesetters, Fort Wayne, Indiana 27/01/2020

We had to go somewhere close for the VA, and even though it was about 20 minutes away in the early morning, it was worth it. The beds are comfortable, and it's very quiet (except for our upset baby, but I don't think anyone else could hear) and very welcoming! Everyone was so kind and fast, everything was very clean and looked very nice! I was even able to bring up some breakfast to my family, in our room, so we could eat while getting ready to go. I appreciated everything! Also, reserving a room went by very smoothly, and the gentleman was very honest!

"IMPRESSED!!!!!!"

5
User 26/01/2020

We were having a Celebration for my wife's graduation and when I tell you Bridgette Neighbors and her staff are amazing that would be an understatement. If you are looking for a hotel that will make sure everything you need is at your fingertips then look no further this is it! From helping to asking to even surprising her with a hand written card plus so much more we can't wait to return and you should to! I will always stay here when every we stay anywhere in indy!

"Pleasantlysurprised"

5
B2485QQanthonym, Greensboro, North Carolina 20/01/2020

In town for work and stayed here. Normally i have not looked at the Best Western. It was pleasantly surprising to see how clean and modernized. I enjoyed my stay for the night. The next morning they had breakfast ready and i know that is not normally a big deal but most places i stay for business dont have breakfast ready when i have to leave. Great experience!!!!!

"consecutive night stay over new years: w/ wife & pet"

5
tlcinc2, Indianapolis, Indiana 07/01/2020

treat front desk, and room staff in friendly manner, and they will respond in kindly helpful manner with any needs you may have. even over new year time with first 2 nights hotel being very full, it was relatively quiet in hall and in rooms on both sides of us.

"last minute decision"

5
User 05/01/2020

we went to indiana to see our son perform in the chorus, decided at the last minute to get a room instead of staying with family i am so glad we stayed here, hotel was very clean, breakfast was good, staff was very helpful and friendly, would definitely stay again, i love that they are pet friendly...

"We always stay here when visiting Indy."

5
Sh0fman, Wheatfield, Indiana 28/12/2019

We love the cleanliness, style, and proximity to downtown. We stay here when we do the Indy Monumental Marathon and anytime we visit Indy and have never had a complaint. We've always been happy with the price too.

"Average, nothing special"

4
Dennis C, Monroe, MI, United States 26/12/2019

The hotel was okay. i would stay there again, mostly because of getting loyalty points for stays. The Lobby was clean but poorly laid out. Walking in, the front doors did not open automatically until you were standing directly in front of it and within an inch of it (not a big deal). Walking straight though the doors was the hallway on the left with coffee straight ahead and the "front desk" was to the right next to the dining area...not customer-friendly. The room was clean. It was Christmas Eve, so it was very slow(and quiet). We had a night free so we were hoping tom relax by the pool...it was closed. No big deal, probably because staff was cut back for the holidays. Breakfast was very good, nice selection.

"Good location"

4
User 20/12/2019

Location of the hotel is good. Hotel was clean and staff very nice. Good place to stay for the night. My only complaint is terrible coffee for breakfast! The rest of breakfast was fine.Check in and check out was fast and easy

"Last Minute Booking"

5
User 10/12/2019

Highly recommend this hotel, which is conveniently located off of 465 and 71st. The Staff was very welcoming, hotel is pet friendly for a small fee, and it is well maintained and updated. The rooms were very clean, organized and well stocked with extra bathroom items beyond just your soap, shampoo and conditioner. Being a Platinum Elite rewards member from another hotel chain, I would have to give this hotel a higher rating for the included breakfast and the extra complimentary items in the room that any traveler appreciates. I also really like that they provide a “clean tv remote” in its own standup box! I highly recommend and will keep this on my list when in Indianapolis.

"No hot water or food at breakfast"

3
User 09/12/2019

No hot water in the room. Barley able to take a shower, water was look warm at best. No breakfast, looked like a large crowd ravaged the breakfast before we were able to get down there. Before designated time.

"Great hotel - great price"

5
debbieGross11, Dubuque, Iowa 06/12/2019

We had a great experience at this Best Western and were happy for the price. We enjoyed being able to work out and have breakfast included in our stay. We were pleasantly surprised at the good rate that we got being in the wedding group.

"good overnight stay"

5
Terry B, Arlington Heights, Illinois 27/11/2019

We stopped here overnight before heading farther North. Had a very good stay. Good location off the interstate.. Clean and decent size room. Had a restful night.Check in and check out was fast. Evcerything was good.

"Gelreat stay"

4
User 18/11/2019

Overall good experience. Check in was a breeze. Clean rooms and friendly staff. The breakfast experience wasn't very good. No butter for the waffle maker and the coffee looked like thick liquid that had been sitting out all night. Brought it to the front desk attention and she stated "I'm sorry I don't drink coffee." But overall this was the only issue. Good value for the money.

"Nice, Clean, comfortable hotel"

4
Rob D, Grafton, Wisconsin 04/11/2019

Paid about $116/night. Everything worked, the hotel looks like it was updated in the last couple of years. Descent hot breakfast. Make your own waffles, sausages, fruit, cereal, juices, coffee, yogurt, toast, breads, muffins, bagels... Comfortable beds. Good TV & internet. Mini fridge & microwave. Ice machine, pool, exercise room. Lots of parking. Wall-unit air conditioner/heater worked and wasn't too noisy.

"Family Matters"

4
User 29/10/2019

I booked this less than a week due to a family death. I had my family stay here after I checked it out. The hotel was located in a rural area of Indiana but it was a peaceful and relaxing stay. The hotel was a clean and well kept place for visitor. The staff was polite and other than one staff member not hearing correctly that I was there for a funeral and him replying "good to hear". He was empathetic after I brought his inactive listening to his attention. I would stay here again because it was a good value for my money for the short time of booking during football season.

"Was in town on Business. Room, very clean, staff friendly and helpful"

5
User 12/10/2019

The room was one of the better ones I have stayed in. Breakfast Bar was all one can expect and more for the price of the stay. I had chance to interact with the Manager just a little and she could not be more attentive to my need. She asked if there was anything else she could do and thanked me for staying. As a former Hotel owner I know good customer service. This hotel has it.

"Acceptable"

4
spicz, Chicago, Illinois 11/10/2019

We enjoyed our selves very much. The staff was very friendly and the rooms were decent. We picked this place because of the free breakfast. Breakfast was decent and plentiful. Everyone enjoyed the service and there were no complaints.

"Pleasant stay"

4
User 04/10/2019

This particular location was great! Hotel looked clean. Friendly staff. Pleasant stay. Hot breakfast. I could say the same for other locations. I would recommend for Best Western to check all hotels bearing their name for consistency.

"Great Place"

5
robertsA8321FQ, Chesapeake, United States 19/09/2019

1st time staying at the location. Really enjoyed it. Approx 20 mins from airport and not hard to get to and from. Plus, the traffic is was pleasant. Being based in Atlanta< coming here was very refreshing. Easy drive to several restaurants. The rooms are pleasant and the staff are friendly.

"Unexpectedly Nice"

5
KrisG815, Sturgis, Michigan, United States 09/09/2019

Haven't stayed at a Best Western in 20+ years. It was clean,modern and a great value. Only a 15 minutes drive to the speedway. Pre-check in was nice and only took a few minutes. Beds were super comfy. Would stay here again.

"Nice Hotel"

5
mdk952019, Mooresville, North Carolina 09/09/2019

This is a nice Hotel, The room was clean, smelled fresh, and was very spacious. I had a microwave and refrigerator which was great for leftovers after working all day. I travel 9 months out of the year and stay in a lot of Hotels, this is a nice place and a good value, already have my room booked for next year!

"very friendly staff"

5
s3production, Whittier, California 26/08/2019

stay here as a way point in your trip home staff went out of their way to help with restaurant suggestions, computer issues , and room accommendations. once again B/W does not dissapoint would highly recommend

"Stayed 8/22"

5
User 24/08/2019

Stay was great but got dripped on entering the North entrance (all the AC units are located directly above this entrance), and the floor in front of the AC unit in the room was soaked. Would definitely stay here again, though

"Excellent, newly remodled and clean."

5
Michael M, United States 24/08/2019

Everything was new and clean and the staff was very helpful. Lots of little helpful amenities. Large rectangular indoor pool with individual showers and restrooms. Lots of variety in the hot breakfast offerings. Hotel was next to a business park, so nothing to offer outdoors, but very convenient to freeway. Quiet neighborhood.

"Friendly staff, clean, middling location"

3
User 22/08/2019

Pros: Friendly staff, decent sized room, clean. Cons: quite noisy inside (thin walls - I could hear other rooms, and vending machines), the pool was out of action for my whole stay, there are no proper restaurants at the hotel or within easy walking distance. The steak house mentioned on the hotel's webpage is a couple of miles away. I was given a disabled shower - low water pressure and not very comfortable. The wifi connection cut out multiple times.

"Clean room & Courteous staff"

4
tessah416, Belleville 17/08/2019

Staff was courteous. Pretty standard room. Room was clean and well prepped for my stay. Bed was comfortable as well. Bathroom was well stocked with clean towels and toiletries. The building bumps up to another hotel, at the road it is hard to identify which is which. My GPS actually took me to the other hotel. Overall it was clean, had a nice staff and was pretty standard.

"Rachel at the front desk was amazing! "

5
brandonclough, Medina, Ohio 07/08/2019

As a Diamond member with Best Western I have never received better customer service. Rachel was able to answer all my questions and she is extremely knowledgeable. I had a great stay! I could have been more pleased.

"Wonderful staff"

5
User 31/07/2019

I was here for a personal trip, and will have to say it was of the nicest staff that I've encountered. When I checked in there was a young man by the name of Jeremy, and he was so kind and helpful. He gave me plenty of different food options and some things to do around town. I will come back and stay here just because of Jeremy.

"enjoyable baseball tournament"

5
Laura L, pleasant prairie, United States 29/07/2019

Our whole baseball team stayed here and from check in to our whole stay to check out was great. Breakfast and coffee were fantastic and rooms along with hotel were clean and modern. Out door patio was amazing and we were able to grill out there with our whole team.

"Great place to stay"

5
X W, Dubuque, Iowa, United States 29/07/2019

Hotel was very nice. Clean room, very appealing entrance and exterior, clean interior hallways, nice amenities, great staff - an overall great experience. I would highly recommend this hotel to anyone!

"Front desk attendant was a great first impression"

4
Kritomang, St. Louis, MO 24/07/2019

This was our second stay at this hotel in the past 6 months. The first time we stayed here the front desk attendant was rude and unpleasant. We almost vowed not to come back. This time we booked it again, based on the overall experience we had the first time. Rachel at the front desk was awesome and over the top pleasant. Very accommodating and friendly. We didn't have any problems with our stay and will certainly be back again. If we encounter Rachel again, I am sure this will help solidify our reason the again return. Thanks Rachel.

"Not very impressed"

3
rondawilliams, Batesville, Mississippi 24/07/2019

There was a lot of noise and doors slamming on our floor; room was not very clean on arrival-obviously not vacuumed well with old nail clippings, chips, the chair had old chocolate chips in it that got on my clothes after sitting in the chair, the tub would not stop up to fill, the molding was coming off in the bathroom, the microwave was dirty, the bed was too high for me to get in to.

"Meeting the grandchildren"

4
STEVE H, MOUNT PLEASANT 22/07/2019

Great location for us to meet the Kids. The rooms were clean and well stocked. Having a pool worked out well for the grandchildren. The breakfast also was convenient for everyone. The staff was very helpful and friendly.

"Great place to stay"

5
CASJPS, Davos, Switzerland 15/07/2019

We stayed here for a basketball tournament, and the staff worked hard as there were several other sports teams there as well...Eric at the front desk went out of his way to help...and Troy provided excellent service during the Breakfast...he cheerfully refilled the waffle batter, and provided a yoghurt when they were all gone. The rooms were clean...

"Not impressed"

2
Explorer49906155313, Evansville, Indiana 12/06/2019

Dirty room, bad breakfast. Air didn't work. Pool closed. Not worth the money. The bathroom was dirty. Had dirty wash cloths on shower rod along with brown substance smeared on wall of shower. Once moved to second room the air didn't work correctly and room was hot.

"Comfortable Modern Rooms. Amazing Breakfast Quality & Variety. Courteous Staff."

5
User 08/06/2019

Would easily book again. Well-kept, quiet rooms. Comfortable bed. Kind, pleasant, staff (Rachel). Drink & snack offerings 24/7. An amazing breakfast experience - from the turkey sausage patties to the vegetarian omelettes. Initially Google Maps led me to the neighboring Marriott hotel as I was driving South strangely. From that approach the Best Western hotel was not easily identifiable to me either.

"Irvin Maldonado"

5
User 04/06/2019

Drove in from Ohio last night to a pleasant surprise. Very nice hotel with great people. Rachel checked me in and was very informative. Thank you for a pleasant stay.. Will definitely recommend and return. Beautiful and comfortable hotel...

"Fantastic Breakfast host Robert"

4
Marion B, Jackson 03/06/2019

We stayed at hotel for 5 days the breakfasts were delicious. The host Robert was great. He was friendly and kept everything full. He greeted everyone with a smile and made us all feel at home. He is a gem! Give that man a raise!!!! That you Robert for you hospitality.

"Indy 500 Trip"

4
334DavidT, Hammond, Indiana 28/05/2019

We have stayed here the past four years and it has switched from a Holiday Inn Express to a Best Western Plus.The staff was better when it was a Holiday Inn Express I must say.The room had a musty odor like an old mop was used but the rest of room was nice.The breakfast are was clean and food was hot and very good.The location to track was awesome as always we enjoyed our stay but again this year was not what we expected from years past.

GMBWindyNW, Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello David, Thank you for staying with us. We value your feedback. We will check into the smell you mentioned to identify if there is an issue. We're looking into that ASAP. We would love to host you again in the near future. Thank you for your business! Marie VanDervoort Director of Sales

"Clean, updated hotel with nice pool area"

5
User 06/05/2019

We stayed at this hotel while we were in town for a soccer tournament. The staff was very friendly and the rooms were nice and seemed to be newly updated. The pool was a good size and has a nice seating area where anyone who was not swimming could sit together and visit while kids and other family members were swimming. Overall it was a good experience, we would stay there again and would recommend this hotel to others.

GMBWindyNW, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hi Gina, Thank you for your business! We would love to have you stay with us again if you are ever back in the area. Thank you for your business and partnership!

"Helpful Staff"

5
User 17/04/2019

I had made an error in my reservation and the staff were very helpful in getting it sorted out. I explained the problem and then explored all possible solutions which in the end allowed our group to enjoy their stay.

Escape50811821739, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time to review your stay with us and our staff! We look forward to staying with us in the future!

"Nice Hotel Poor Reward System"

4
810charlotteb, Logansport, Indiana 22/02/2019

Hotel was nice and clean. Conveniently located to the express way, however I thought i was booking one closer to the airport. My mistake.my only complaint is not with the hotel but with the rewards card, i earn points and save them by staying at Best Westerns and their affiliates. Every time i go to use them they have raised the points for a room. My friend stays at another point reward card hotel and she earns about 2x faster and sometime more. This reward system needs fixed. I am considering once i use my points to start going elsewhere. Management of these Best Westerns need to address this issue with the corporate. These facts are easily checked and they should do so. Also if you want a review capitalization, grammar and spelling should not matter

"Great experience"

5
Meander06034868486, Rapid City, South Dakota 20/02/2019

The staff we're very friendly and helpful and the facility was well maintained and clean including the pool area! If my family and I ever stayed in Indianapolis again, we would definitely stay at this location again!

"Great Proeprty Close to everything"

5
tabbott12, Florence, Kentucky 18/02/2019

This property is very nice and has been updated in guest rooms and lobby. We stayed here to attend a play at Beef and Boards. So it was perfect location. Friendly staff and very helpful! You wont be disappointed if you stay at this BW Plus!

"Perfect drop in"

5
coultergk1, County Dublin, Ireland 17/02/2019

Stayed here when I was driving through Indy, it was perfect. For the price, it had lovely clean rooms, friendly staff, a really solid hotel gym and to finish with, a good breakfast the following morning. No complaints. Doesn't look amazing outside, but for the price it's perfect. Would stay again.

"Clean, acceptable"

4
User 15/01/2019

We stayed here while our Daughter had surgery at Riley Children's hospital. (20 min drive to hospital) it was very affordable and clean. Appeared to be recently updated. Beds were excellent. Pool area was exceptional. The building is older which I was dissapointed in at check in but seems to be well taken care of and everything was really clean. No sign of bugs anywhere. We would stay here again. Thanks.

bwplusindy, General Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello Inspiration701564, Thank you for choosing our hotel, and for taking the time to write a review! We're glad to hear that you enjoyed your accommodations during your stay. We aim to provide a truly unique experience, and are happy to hear that we met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, LaShaun Frye General Manager

"Sleeping on the job"

3
laiceep, Phoenix, Arizona 29/10/2018

I have not wrote in awhile as my schedule is super busy. However, no matter what when I am traveling I always book with Best Western. This trip though has me second guessing my decision. With me having another issue less than a week ago at another property in Georgia. So I had busy here in Indianapolis and when I checked in the young lady was super friendly and great help had a smile and made small talk while checking me in. Due to the time zone difference my daughter who came with me got hungry at 11pm so we walked a crossed the street as everything was closed even though it says they are open till 12. We'll while waking out no one at the desk and I hear someone snoring sure enough the desk attendant was sleeping. We walk back still sleeping came to the room daughter needed a fork so she wakes down and he was still sleeping. So I am glad I had the positive experience with the first employee, however if I ever come back on business I would never stay here again. The hotel itself is beautiful the color decor is amazing and I am in love with it. Our room was neat and clean. When my plans changed and needed to bring my daughter called to let them know and they said it's never an issue. Everything works great in our room especially our heater as we are frozen coming from AZ. I do hope the management team looks into this

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
I truly apologize for the inconvenience of this matter. This is not how we train our associates and he is no longer with the company. We hope that you will return again soon, to give us a chance to make up for this incident. Have a great day!

"Overnight stay"

5
SDeCamp, Lynchburg, Tennessee 16/09/2018

We stopped here as this was the halfway of a 12 hour drive. Everyone was very pleased with our stay. The rooms were clean, the beds were very comfortable, and the breakfast was really good as well. We arrived late at night, but everyone there was nice and helpful. The morning staff were just as nice and helpful as the night staff.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Hello, thank you for leaving a review. We appreciate our guest feedback as it helps us to better our facility. We are glad to here that we were able to meet you and your families expectations. Have a fantastic day and we hope to see you again soon.

"Great Stay"

5
HamblinFoundation24, Gary, Indiana 02/08/2018

Our stay @ The Holiday Inn Express NW Indianapolis was great! Thanks to Damon who helped us tremendously during our entire stay. Thank You for your great hospitality, not only Damon but your entire staff!

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

"Very Average..."

3
Mufasa928, Merrillville, Indiana 21/07/2018

My wife and I decided to stay here during the weekend that we were celebrating our daughter's big promotion on her job. We usually stay in a Holiday Inn Express when we're traveling, and they are usually exceptional. This one however, was not on par with the other Holiday Inn's in which we have stayed. To begin with, the receptionist, clerk at the front desk was extremely rude when we tried to check in. I understand that there a baseball team staying here as well, and that the staff may have been stretched because of that, but we made reservations 2 days ahead and just wanted to go to our rooms to rest and relax that night. The room wasn't up to our usual standards either. 2-3 of the light fixtures didn't work, and there was mildew in the bathroom, and the bottom

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest areas we can work on. I apologize that you did not have a pleasant stay while here at the Holiday Inn Express, I assure you that I have touched bases with my front office staff as well as my maintenance and housekeeping department to assure this does not happen again. We hope that you will come and stay with us again, as we are almost done with our building upgrade process. Have a great day.

"Nice and Clean"

4
Clarence C, Heath 18/06/2018

Close to a lot of other business and not too far from downtown Indianapolis. We went for a softball tournament and the girls loved the huge pool and good food. The staff were helpful and accommodating.

HIXMGR, Front Office Manager at Best Western Plus Indianapolis NW Hotel, responded to this review
Thank you for taking the time out of your day to leave a review. We appreciate our guest feedback as it helps us to better guest relations. We hope to see you again soon. Thanks again and have a great day!

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