Best Western Hotel Harker Heights,  Harker Heights

4.5/5  - based on 137 guest reviews.
511 Pan American Drive, 76548-1984, Harker Heights, United States - See map
+1 254 432 5106 +1 254 432 5257



Your room

> Room 1

1 adult


Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 137 traveler reviews
See more comments >>
Photo gallery :
With an ideal location and superior guest services, the brand new contemporary Best Western® Harker Heights is the prime choice for military members, business and leisure travelers. The Best Western® Harker Heights offers everything you need for a pleasant stay from free hot breakfast to free high-speed Internet access. When looking for Harker Heights hotels, location is important and we offer guests easy access off Highway 190. We are located 10 minutes from Fort Hood Army Base and offer great rates for military members. Whether you are serving your country, visiting a loved one at the base or need an extended stay, a comfortable hotel with new and updated modern amenities is important. From business travelers to the military, construction crews and leisure travelers count on our Harker Heights hotel to provide top notch accommodations. Our free hot breakfast is the ticket to getting the day started off right. Enjoy hot waffles, eggs, breakfast meat, plentiful cereal selections, pastries, fresh fruits and yogurt along with other breakfast favorites. Our famous 100% Arabica coffee or chilled juices are the perfect addition to a hearty breakfast. When staying with us, you'll feel like you're at home. With our brand new pillowtop mattresses, you can rest assure that you'll have a great night's sleep. All of our rooms come with free high-speed Internet will help you get work done efficiently and without hassle. Cable satellite featuring cable, HBO® and sports channels. Take advantage of a variety of hotel amenities including outdoor swimming pool, fitness center, guest laundry and Tesla car charging station. We are walking distance to HEB grocery store, restaurants and minutes away from a shopping center. If there is anything more we can do to better your stay, just ask and we'll go above and beyond. Our top priority is our guests' happiness. Book now at the newest hotel in town. We look forward to your stay at the Best Western® Harker Heights.

See rates and availability

Room 1

Guest reviews

in partnership withtrip advisor img
based on 137 guest reviews
Certificate of Excellence
Business Business 44
Couples Couples 17
Family Family 53
Friends getaway Friends getaway 8
Solo travel Solo travel 9
Sleep Quality
Best Western Harker Heights,Harker Heights
  • 5
    « Exceptional service »

    Great amenities and facilities Staff extremely professional and helpful. Greatly impressed by the way we were received each time we were in need of anything. Will definitely be heading back to visit the area again and Best Western ov Harker Heights will be a part of our families itinerary.

    « Great value and excellent customer service! »

    The staff at this hotel were friendly and always looking for ways to make my stay the best possible. The room was clean, comfortable, and the breakfast better than I anticipated. I had one minor problem with the door card reader which the staff immediately addressed.


    It's a great place to go and feel so welcomed. The staff all the way down to the cleanliness was very rewarding. I would highly recommend others to stay. It's well with it!!! I will be returning at a later date...

    « Mom and Pop kindness »

    The only decent hotel around. Daughter visiting friends close by while I get to leisurely shop and eat in and out within walking distance. Shopping centers right next door. Being close to highway I decided to take road trip north to Waco to visit Magnolia market and on way back bought Harley Davidson t shirts. So quaint and considering that it's close to all, the hotel was quiet!!

    « 5 Stars!!! »

    Rene is an asset to this hotel. He was extremely helpful, cheerful and made us feel as though we were home. And the breakfast he and Joe provided was "just like mom's" Rooms were clean and in God condition. Would stay there again if ever in Harker Heights.

    « Outstanding »

    Very welcoming front desk. I had the pleasure of working with the general manager and the manager. They could not have been any nicer. The room was nice and the bed was very comfortable. The breakfast had many choices. I loved the Texas shaped waffles. I have never had the need to use a hotel's business center but I did this trip and I was very impressed. Would definitely recommend.

    « That's customer service »

    I was greeted with a warm smile from the moment i walked through the doors. First thing you notice is how clean the hotel is and the rooms are just the same. The bed was so comfy I slept like a baby and breakfast was plenty plus delicious.

    « Nice and quiet stay. »

    No one ever mention the housekeeping but they were wonderful. Helpful and pleasant. Some of the quest were kinda weird but overall my stay was perfect and close to my doctor appt and my children. Parking was very safe place to park your vechile. This was our second time staying there and I would stay again when we visit our kiddos again. Price of the stay was excellent.

    « Family trip to Harker Heights »

    Amazing people! Great facility. From the time we approached the front desk until we left 3 days later we were constantly met with smiles, warmth and genuine friendliness. If the facility were not enough, the people were over-the-top!

    « Stay at Best Western, Harker Heights, Texas »

    Always enjoy staying at this Best Western. Friendly staff and very helpful. Rooms very clean. Location is great because it near highway, grocery store across street, several fast food near by. Not far from good restraunts and shopping.

  • 5
    « Spotless, Beautifully Decorated, Lovely Staff »

    This was by far the most pleasant stay I have ever had in a Hotel. The owner and staff were wonderful. They were pleasant, kind and helpful. The hotel was spotless, and beautifully decorated. The rooms were lovely and the bed comfortable. I was located near shopping and restaurants. It was quiet and handicap accessible. I will be using this hotel again for my personal use. I would recommend it to my family and friends.

    « Surprisingly Pleasant »

    I say surprisingly because the price was super cheap so I was taking a gamble even with the great ratings. I wasn't disappointed. Front desk was always friendly and serviceable. The place looks newly renovated. Comfy and updated rooms. Very good for value. Would stay again.

    « Excellent place to stay »

    Safe, very nice and clean with comfortable beds. A lot of people probably don't see it off the highway because its on a side street off Indian Trail. Do yourself a favor and find it, this picky wife recommends it.

    « Awesome staff and cleaniness »

    Had the pleasure of encountering an awesome weekend get-a-way. The staff was very friendly and they were there if I needed anything, hotel has clean and spacious rooms,beautiful inside décor, comfortable beds, great price. will stay here again, give them 5 stars

    « great experience »

    Great stay , Ruben and Carmen were excellent host, I would recommend a stay for anyone looking for a short or long stay. We are looking forward to staying at Best Western again for our next trip to Texas

    « Third time staying and we'll be back! »

    We really like everything about this Best Western. The location for us is close to family when in town. Very clean site, organized and attractive. All of the employees are friendly and helpful. There is a business room and a nice work-out room with working, nice equipment, TV, water available. I would highly recommend this hotel.

    « Awesome staff »

    I stay at this hotel every other month for a weekend. I always have a great experience. The staff is amazing. The rooms are clean. It has a cozy atmosphere. If your a coffee drinker, there is fresh coffee available 24 hours a day.

    « Terrific hotel »

    Easy access to the hotel. Greeted by Rene, who was friendly and provided excellent customer service. Room was clean and quiet. This BW is close to ample shopping and restaurants. Complimentary breakfast and has an outdoor pool. Would(will) stay here again.

    « Satisfaction garantee. »

    Very good service from Staff, Clean and practical. Internet and computer services provided were great. Needed to scan documents and was able to accomplish all my tasks without a hitch. Was able to take care of my work, exercise and leisure all in one place, very convenient.

    « A Great Place to Stay »

    We liked this hotel very much. It was pretty and very clean. The room was perfect, we enjoyed the breakfast.The location is very good for visiting friends and family in that area of Texas. I think anyone would enjoy a stay at this great hotel.

  • 5
    « We love Rene! »

    We were traveling from Arlington to Dallas and decided to stay here. We made our reservation in the car and confirmed as we pulled into the parking lot. When we walked in we were greeted warmly be Rene. Despite the last second reservation he was able to sort everything out with a pleasant and patient demeanor. He was here the next morning with a smile and made sure we knew about the complimentary breakfast. Oh, and the rooms were clean and comfortable too. We will surely stay here the next time we are in the area.

    « Excellent »

    I found the hotel to be very clean and welcoming. Everyone made my visit enjoyable The room was clean, the bed was comfortable. The swimming pool was inviting and clean. I look forward to staying here again in the future.

    « Great Service from Carmen! »

    This hotel has a great convenient location. There is a large breakfast selection, which I really enjoyed. The staff overall was helpful, but Carmen went above and beyond to make sure that my stay was great. I really appreciated the easy checkout process and plan to stay again in the future. Overall, I would recommend this hotel to friends and family if we were to ever be in the area again.

    « Great experience »

    The staff was friendly and accommodating. The beds and pillows were so comfortable. The infusion water was a treat. Central location with easy access to highway. Enjoyed our stay and would recommend this hotel to family and friends.

    « Excellent service award goes to Carmen »

    This is a great new hotel. Huge selection for breakfast and the rooms are worth the price. Perfect location with everything so close and near. The out door pool was great to relax and enjoy the summer night.

    « Round Fort Hood »

    I stayed at this property July 10, 2017 room 204 (I think). Check in went well, plenty of restaurants and a large HEB grocery close. My room was quiet with micro/fridge. Parking was plentiful. Basic continental breakfast buffet. I would stay here again.

    « Affordable »

    affordable, relatively decent, fairly convenient location to local areas and activities, not a bad place to stay for the money. with the construction in temple area, this location provided a nice relief from the hectic congestion while on vacation without being so far out of the way as to cause much additional travel time

    « exelent esperience »

    the hotel was very clean, brekfest was great, and staff was very profecional , from check in to check out. We were there for a convention and we are already making plans to stay at the same hotel for next year, we are aware that there is more options but we were imprese by teh esperience and we want to stay again nest year.

    « clean and freindely lace convenient to Temple, Belton, Kileen Texas »

    ANother very nice Best Western, Modern &up to date with furnishings. THe staff was very nice. The rooms were very clean. It was a wonderful stay. very miro drawback cycling a?c. Ican not think of a nice place to stay near Fort Hood, Temple or Belton, Texas

    « Good Hotel, Great Hosts! »

    The hotel is recently renovated all over and you can see they care. The lounge and dining areas are gorgeous and the rooms are very well done. Everything is clean. The real star here is the management. They were great and treated us like family.

  • 3
    « If you can get past the chlorine smell... »

    I had a 1 night stay and this was the top rated place in the city. That was a surprise, but it's Harker Heights after all. Reasonably clean - the duster at the bottom of the bed was NOT, so I made sure I didn't touch that. I was on the first floor in room 115 and the smell of Chlorine was STRONG... I don't think that anyone or anything can remain alive after a dip in the pool if the smell from my room in any indication. I spoke with the marketing manager who promptly gave me 40% off my night and told me to contact her if I'm in the area again for special pricing. The bed was pretty comfortable and I slept well after my television was reset by the front desk person. Breakfast was decent and the friendliness of the staff made this an ok stay. I would definitely want to smell my room before another visit, but I would give it another try.

    « Awesome!!!!!!!! »

    This is a beautiful hotel! Customer service was a 20 on a scale of 1-10!!!!!! I have stayed at many hotels across the country this was by far the best! Clean, new, great breakfast! I loved the shape of the waffles in the state of Texas and the initials BW on them!

    « Nice quite stay »

    We enjoyed our stay at Harker Heights. The room was very clean, neat and quite. The staff was very attentive to our needs on check-in and check-out. The breakfast was outstanding. The lobby made a great first impression as we entered the hotel. If we are ever in the area again, we will stay at this hotel again.

    « Excellent service from Carmen! »

    If considering staying here I would recommend asking for Carmen. Great attitude and personality. The Hotel was right off the highway and near a lot of great food establishments. Breakfast buffet was great.

    « Awesome staff and hotel »

    This is a great place to stay if you are in the Harker Heights area. The hotel staff is very helpful, accommodating, friendly and pleasant to deal with. The breakfast was great every morning, the rooms are clean and comfortable.

    « Nice clean hotel friendly staff »

    Very nice clean and friendly staff good breakfast internet is trash you get connected but then can't get on internet but hopefully it's fixed by now bring a hotspot just in case food was good and they have guest laundry and a few smoking rooms

    « Clean, Quiet and Wonderful Staff »

    We can always count on our stay at Best Western Harker Heights to be the restful, clean and quite place to be with friendly staff to help make your stay great. A great morning breakfast and coffee to start you day every time.

    « good stay »

    We are very pleased with their stay at the best Western in Harker Heights the breakfast had lots of varieties the rooms are very clean and I like the lights in the parking lot The staff were very friendly and helpful

    « BW is a Great place to stop! »

    Quality of staff and comfort of the rooms are superb and the full breakfast is great! This Best Western has delivered on the promise of providing quality customer care and dedicated service to Best Western guests!

    « Unexpected Gem »

    I was very pleasantly suprised. I normally stay at a different brand hotel on my routine trips to Killeen. I was forced to book with BW in Harker Heights due to lack of availability at the other hotel. Upon arrival i noted that the hotel is easy to get to with easy access on and off the freeway. There is ample parking, abeit only one way in or out. The outside of the building is unremarkable with minimal landscaping. The real suprise came when i walked inside. The hotel is bright, clean and inviting. The entire interior of the hotel has a european feel to it, I have stayed at many hotels of all kinds and price ranges and this one felt like many much more expensive hotels in europe. The common areas are immaculately clean. The room is bright and shares the euro style. The furnishings were comfortable and the bed was exceptional. The staff was very polite and professional as well as cheerful.

  • 5
    « Great place »

    This is a clean hotel. Decent price. Friendly people. I had to leave before breakfast so I didn't get that experience. Didn't have time to work out but nice exercise room and pool area. Would stay there again.

    « Clean Safe and Comfortable »

    Awesome stay. Will stay here next time I am in town. Great location and I felt safe during my stay. Love the access to the business center. Very convenient location. Staff was friendly and always very helpful

    « Nice and clean hotel »

    We had a clean and comfortable room. The staff was friendly and attentive. The breakfast had good options too. We noticed the juice machine was but working correctly so we informed the staff. Within a matter of minutes, someone was there to work on it. I would definitely stay here again.

    « Great service from Carmen »

    We loved the hotel and the location. Breakfast was so amazing. Carmen made us breakfast and too the time to greet everyone and tending to the front desk too. She has excellent multitasking skills. Location is perfect. Everything is close and easy access to the highway.

    « Very Nice, Comfortable and Renovated »

    Great place for the price. Carmen and hotel staff were excellent. Hotel was very clean, smelled good and well taken care of. Hotel was near restaurants and fast-food, stores grocery and movie theater. Also, immediate freeway access.

    « ONLY place to stay »

    Staff is always courteous and helpful. Location is great for me. The room has always been clean and comfortable. The pillows are great for sleep or relaxation. I have stayed here over a dozen times this year. The only place I will stay in Harker Heights/Killeen

    « Pretty good »

    The rooms are clean, modern, reasonably spacious, bathroom was a little cramped but not horribly so, the complimentary breakfast was decent, shower could have used a but more water pressure overall a decent stay

    « Beds Way To Hard and Dangerous »

    The beds are way to hard. They also have platform beds in the rooms and they slip off the platform when you try to get on them. I almost fell off due to that. Also, air conditioning did not stay on most of the time. It was hot while trying to sleep.

    « Nicely Remodeled »

    Stayed one night. Great firm bed, good micro and fridge. Good channel selection on LG television. Good water pressure in shower, which is always a plus. Very nice staff. Okay area, fast food and other nearby. I'd stay here again if I pass this way.

    « Nice place to stay »

    For the last five years or more this has been the perfect place for me. I have even brought friends to this hotel and they love it too. This hotel is close to where I had to attend business meetings. This hotel is close to eating places, shopping's just a great place convenient for driving.

  • 5
    « Rating BW from a wknd trip »

    Glad to stay at a newly opened BW in Harker Heights during a holiday weekend. Everyone was very nice and helpful. Breakfast was very organized and fresh. The cookies daily were fresh and yummie. Hotel was n a good location and very close to eating places and the highway.

    « Solid hotel for business travel »

    I am most pleased as I go into my 3rd week here in Harker Heights. Very good staff and helpful in every way. Carmen is a delight to work with. Rooms are nice and spacey, shower has enough hot water and internet is better than average at this price range. Free Breakfast is good but about the same every day. I do wish they would add sugar free syrup for diabetics. Location great as it is 3 minutes from expressway and has a grocery store just across the street. Some fast food joints nearby as well. Best Western has certainly improved on the previous ownership. They have Direct TV but no mlb or nhl channels, but they do get NFL network. Decent size TV. Have a refrigerator and a microwave in the room. Only reason I did not give a 5 is that the hotel is designed to serve the budget or business folks on the road.

    « wonderful experience »

    We enjoyed our stay and the staff was pleasant and very helpful. Breakfast was always hot and very good. The hotel is clean and the beds are fantastic.. We would go back and stay again..Check in was easy and we were late getting there but they didn't mind. We got our room and we were asked if we needed anything before we retired.

    « good luck »

    all I can say is good luck with your room keys. and when you do have an issue, be prepared to get blamed for it not working. over two days at the hotel, we went through roughly 13 sets of room keys. the front desk will just tell you that it's your fault for putting your key close to a cell phone, or television, or radio, or microwave, as these items will deactivate your room key. i didn't have a cell phone with me so there went that excuse

    « The Best, Best Western I have ever been too!!! »

    This is the Best Best Western I have ever been. The Staff was extremely nice, the Hotel was clean, updated with a modern look from the entry to the rooms. We had microwaves and refrigerators in our rooms, our beds were comfortable. We stayed on the 1st floor, and it was quiet. The location was perfect! We were minutes from the malls and all of the restaurants, and literally 15 minutes from a water park we enjoyed while we were there. We will be back there every time we come to Killeen, Texas.

    « pretty good compare to some in the area »

    some of the other we looked at didn't appear to be in as nice shape for the price, the lady in the breakfast area was very nice and she has a welcoming attitude and it really nice in a large area. pool was nice and clean.

    « Great Service »

    Very friendly Crew and rooms very very clean and nice, Breakfast was good hot fresh made cookies was offered to us when we checked in, Over all very good stay here at Harker Heights. I will be back and besure to stay here.

    « Great family friendly place »

    The staff are friendly, Patricia the receptionist was always helpful the whole week we stayed. Another plus is that the rooms are clean and they provide you with anything else you might need. My kids loved the cookie station and breakfast was great! The pool and laundry room are a plus. It's also close to restaurants and shopping.

    « Great Service-Great Hotel Stay »

    See Carmen she is extremely sweet and very helpful. We had many questions about the area and she went above and beyond on letting us know what the local favorite places to eat and go visit. The new breakfast employee also was very sweet overall that's what made our stay so enjoyable. This is a GREAT hotel! Thank you to the staff at Best Western for a memorable stay.

    « Clean and Friendly »

    Comfortable bed!!! Clean, and new. Would stay again if we are ever in the area. Friendly staff willing to help. Location convenient to good dining, hoping and Fort Hood. I don't know what else to write this is really ridiculous, must be minimum of 200 characters, just trying to fill space now.

  • 4
    « Sold house no place to stay »

    Overall this hotel is excellent. I can only remark on a couple of things they can improve upon. The breakfasts need more variety. The gym needs to be monitored more frequently to ensure the equipment is clean and working and the a/c is on and properly regulated.

    « Modern Decor »

    We stayed at this hotel when moving to the area. The hotel appeared to be newly remodelled and was VERY clean. The color choice and style was very modern. The room was comfortable but the mattress constantly slid on the new platform. Hopefully this gets addressed soon because it was the ONLY negative during our stay...more annoying than anything else. The pool was perfect for smaller kids. The breakfast was adequate but not amazing.

    « THIS is where you want to stay in Heights »

    I was so pleased to find this hotel in Heights. We were in town for a night to visit friends. We lived here 5 years and never knew it was there! This is a great place to go if you have family. The pool is nice but not too deep. The rooms are very nice and the beds are comfortable. The staff was very helpful and they even put out chocolate chip cookies in the afternoon. Yes, you will find some people who look like they may live there...because they do. They are military families waiting on housing- its the norm in the area.


    Karmen front desk lady was they only good experience we had while we were there. The cleaning lady on 3rd floor was rude. If you want to listen to loud rap music and an bad attitude go here. Hotel is nice but some of staff is not.

    « Great place to stay! »

    Staff was friendly at both check in and checkout and were very helpful. Room was clean and nicely updated. They had 2 USB ports next to the bed which helped with charging our phones. Bathroom had plenty of towels which was nice. I had zero problems with my stay.

    « Bad mattress »

    I booked this hotels based on the hotel's website that it was new and had pillow top mattresses. I found out later that the hotel is not new but under new ownership and all rooms had new mattresses. Did not sleep well. The breakfast was the usual continental style which kids usually enjoy.

    « Lesiure Time »

    The greatest thing about this hotel is the location. You can't beat it because you are so close to everything. I slept well in the king size bed, and I enjoyed the exercise room. I would stay at this location again because the hotel staff were wonderful.

    « 's. Carmen Knight rises above all the staff »

    Miscommunication from staff had me upset through the whole stay. However they did comp my room for a night. The best staff member there and the nicest one of all of them was there Director of Carmen Knight.

    « Best Hotel »

    This was far the best hotel in harker heights, this was the best experienced. The staff was very friendly, and very helpful, the rooms were very comfortable and cozy. Inside of the room they many amenities like a microwave, refrigerator, hairdryer and other things. This place is recommended to everyone.

    « Cozy and friendly »

    Great place to stay.. Friendly staff and clean rooms. Stopped in after long day with family and didn't feel like driving back home late night. Stopped at couple other places but was not feeling safe. Saw this hotel across hwy and decided to stop here. Glad I did

  • 5
    « Best hotel in area. »

    The staff was very nice, clean rooms, gym with nice equipment and space to do other activities, fast computers in the business room. By far the best in many categories. Will stay again everytime we visit the area.

    « 11/13/2015 »

    Upon arriving into town early I stopped by the hotel to see if I could check in early and Carmen was extremely friendly and was able to get me into a room. When I went upstairs to the room I wasn't very pleased with the appearance of the room and asked to be moved downstairs. She apologized and quickly asked me all the right questions and assured me that their rooms would suit all my needs. If it wasn't for her I would of left and not come back. She has excellent communication skills and was able to me make me a returning customer. I look forward to the name change to Best Western. Kudos to Carmen!!

    « The best Motel in Killeen Texas. »

    Me and my family were in Killeen Texas for my Grandfathers funeral. My Aunt advised us if we weren't going to stay at the family house that we should make a reservation to stay at the American Best Value Inn. And I have to say I really enjoyed my stay there the staff was great and they catered to our every needs. I felt very welcomed and comfortable there. The rooms were nice and the maids were hardworking. If anyone is passing through Killeen Texas and needs place to stay I would advise them to make a reservation to stay at Americas Best Value Inn in Harker heights. Heck if I'm ever in Killeen again I know where I am staying. Aloha and mahalo nui loa Carmen and the rest of the staff at Americas Best Value Inn for looking after me and my family very much appreciated. Titus Manu Matautia from Waianae Hawaii.

    « Great Place to Stay! »

    I was very impressed about how clean and modern the room was! Carmen was great! She said if we had any problems or needed anything to let her know and it would be taken care of. If we are back in the area will definitely stay there again.

    « Overall good place to stay »

    Rooms were better than I expected! Price was good! Would stay here again! The owners were out of town and we had a extra large group and the service was excellent , everyone seemed look good together to help everyone and make sure everyone was taken care of! The lady at the front desk needs a raise! She was very good and ready to help!


Getting to the hotel ...

All directions
·From: Waco. Take I-35 South. Take Highway 190 West into Harker Heights. Take Indian Trail Exit and make a right turn on Indian Trail. Then make a left turn on Pan American Drive. The Best Western® Harker Heights is on left hand side. ·From: Austin. Take I-35 North. Take Highway 190 West into Killeen/Ft. Hood. Take Indian Trail Exit and turn right on Indian Trail and then turn left turn on Pan American Drive. The Best Western® Harker Heights is on left hand side. ·From: Copperas Cove. Take Highway 190 East. Take Indian Trail Exit and make a left turn on Indian Trail. Make another left turn on Pan American Drive. The Best Western® Harker Heights is on left hand side.