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Best Western Hotel Inn & Suites, Copperas Cove

4.0/5  - basé sur 188 notations.
321 Constitution Drive, 76522-2580, Copperas Cove, United States - See map
Best Western Inn & Suites - Welcome to the Best Western Inn & Suites! The Best Western Inn & Suites is ideally located in the center of Copperas Cove. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

When you need to catch an early morning flight from the Killeen-Fort Hood Regional Airport or visiting Fort Hood, it's easy to do when you stay at our nearby Copperas Cove hotel. Medical patients in the area for Central Texas Hospital or Metroplex Hospital also count on the convenience and comfort of our property. Visiting nurses, physicians and staff as well as medical patients and their loved ones enjoy the peace and quiet, spacious rooms and luxury bedding featured in each guest room. Begin each day with a free, full hot breakfast that has your favorites like sizzling waffles, pastries, fresh fruits, cereal and 100% Arabica coffee. Enjoy the charming atmosphere of our hotel in Copperas Cove with amenities like flat screen TVs with HBO® and ESPN®, and stay close to shopping and dining so picking up essentials or trying some famed Texas barbeque is easy. Those in town for an extended stay enjoy the microwave and refrigerator in all rooms, so dining out isn't your only option. When it comes to entertainment, recreation and leisure, there are plenty of options nearby. What's on today's agenda? Maybe a trip to the Copperas Cove Golf Course is in order where you can spend the day working on your swing. The First Team Museums are another big attraction, especially for history buffs and families on vacation. The nearby Topsey Exotic Ranch provides a touch of excitement, while shopping at the Killeen Mall is always a treat. Whether you're a bargain hunter or prefer a touch of culture, there's always something exciting happening close to our Best Western Copperas Cove hotel. With Tarlton University and Texas A&M in the neighborhood, we also cater to visiting professors, faculty, staff, students and their loved ones. In town for graduation or teaching for a term? Welcome to your home away from home. Business travelers with Fort Hood and area hospitals are also regular guests. Reserve a room at Best Western Inn & Suites for the best southern hospitality.

Best Western

Hotel Inn & Suites

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Hotel advantages

  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 189 guest reviews
NOTE ISSUED
Excellent
97
Very Good
45
Average
25
Poor
11
Terrible
11
REFER TO NOTICE
Business Business
39
Couples Couples
35
Family Family
82
Friends getaway Friends getaway
8
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"I'm a Platinum Elite Member for Marriott and I was VERY PLEASED with my stay!"

5
09/11/2018

Ripley was the night manager. She was very understanding and a kind person. I met Eva in the morning was just as amicable. Besides the friendly staff, the room was very clean. I've visited some Marriots and asked the staff to change the sheets, shower curtains or clean the bathroom upon arrival. My room was perfect. The breakfast was good as well. Overall, I enjoyed my stay and I'll be back.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Amanda for taking the time to write this review for us! It was a pleasure having you! Your feedback about your room cleanliness, our courteous staff, and our daily hot breakfast bring us great joy! We look forward to your next stay with us.

"Nice Hotel, Great Staff"

5
14/10/2018

We always enjoy our stays here when we come down to visit my family. We have really enjoyed the updates that have been made and new front desk staff hired.It's a great hotel with truly some of the best staff ever!

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Elizabeth for taking the time to complete this review for us! We also always enjoy having you and your family stay with us when you visit the area. We are so glad you have noticed and appreciate our recent updates and we look forward to seeing you again really soon!

"Pleasant Surprise"

5
24/08/2018

Given the choice, i would usually stay in a different chain but my usual chain was not an option. BW was easily equal to my usual Staff was helpful, room pleasant breakfast fine and extended timewise.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Bruce for taking the time to complete this review for us! We strive hard here to provide all of our guests with a superb experience and we are so glad that you enjoyed our clean facilities, extended breakfast hours, and courteous staff during your visit. We hope to see you again real soon!

"Love it"

5
15/07/2018

Great location (multiple fast food businesses, HEB and Wal-Mart all within a short walking distance), always clean rooms, good breakfast, nice swimming pool and fitness room, pleasant customer service, extremely easy to book rooms online

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for taking the time to complete this review for us! We are so glad to hear that you not only enjoyed your stay with us, but you were able to take advantage of our convenient location, daily hot breakfast, and other amenities we offer here on our property. Your feedback is very important for us to continue providing all of our guest with excellent service. We hope to see you again next time you are in the area!

"GREAT experience!"

5
03/07/2018

Pleasantly surprised with this hotel. Desk clerks were VERY nice, friendly and full of information. VERY impressed that the clerk called me after I got to my room to see if the accomodations were okay. Check-in/out process was handled with care. SO impressed with the size of our Double Queen Suite. The bedding and pillows were awesome and there was even a ceiling fan! You certainly don't see that much in hotels. LOTS of places to eat nearby i.e. restaurants and fast food. PLUS a Walmart right across the road. I will DEFINITELY stay here again if I'm in the area.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Terri for taking the time to complete this review for us! We are so glad that you were able to take advantage of our convenient location. It also brings us great joy to hear how much you enjoyed your overall stay, specifically that you were impressed by our courteous staff and the different amenities we offer. We enjoyed having you and your family as our guests and we look forward to seeing you again next time!

"Great Place to Stay"

5
21/05/2018

The staff was very nice; once I got there I was welcomed with a smile. The room was the right size and so it was the bed. The breakfast was good as well. I did not encounter any issues during my short stay. I recommend this place.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for taking the time to complete this review for us! We work very hard here at BW Inn & Suites to provide every guest with the best stay possible Your feedback on our breakfast, staff, and room quality is very much appreciated! We are so glad you enjoyed your stay with us and look forward to seeing you again in the future!

"Was Going to Give More Stars But..."

2
27/04/2018

I was going to give this more stars. But I have had trouble with desk clerks during my stay over two weeks which I have given them hundreds of dollars.I will get to them in a minute: The good: Ripley is a fantastic, friendly manager. The rooms are clean. The hot breakfast is substantial. It is located across the street from a Wal Mart and about half a mile from an HEB grocery store. The bad: I had several bad experiences with a few desk clerks. The first was friendly, although he dishonest, slept on the job, and put breakfast out late while telling guests that the hotel usually puts out breakfast later on weekends. That was untrue. The second clerk was extremely rude and hostile to me. She actually put biscuits inside the gravy and when I asked her to remake it, she snapped at me that she would have to wash the dishes all over again. I had to argue with her to get the gravy remade. She finally did after yelling at me. Finally, and this was the straw that broke the camel's back; I had been working on a major project for the two weeks that I have been there. The printer was not working when I tried to print out my finished project. The clerk, initially refused to call the manager to see if I could send it to the desk. Keep in mind this was a huge project and it took weeks to complete. Then, the clerk just flat out ignored me. I admit I did yell at her but that was only after she ignored me. What happened the third time, as I said, was the final straw. They seemed unappreciative of my long stay. Despite a couple friendly clerks and the manager and do not intend to return. If you want to keep your sanity, I would advise the same.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Mr. Schiappa for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive for a culture at our hotel where we can provide both clean rooms and excellent guest service. As soon as we found out that each of those staff members failed to give you a satisfactory experience, we took immediate action. Our entire staff always helps every guest as much as they can, rather the guest stays for one day or one week. It is unfortunate that the printer did not work when you really needed it, but sometimes machines break and cannot be fixed right away. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great location and best western standards "

5
23/04/2018

Stayed one night here before catching a flight out of Austin... typical best western service... rooms were large and clean, shower and bathroom were in order... location was situated close to many services with Walmart right across the street...

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Steve for taking the time to complete this review for us. We are so glad you enjoyed your stay and the convenience of our location. We hope to see you again next time you are in our area!

"A great experience"

5
11/04/2018

We were staying here just for the night for my son to see friends while we traveled cross country back to Seattle. The hotel had overbooked and so they gave us an upgrade to a suite at no charge which was a nice treat. The room was huge and very comfortable. There was a Walmart and restaurants in walking distance. I'd definitely stay here again if I was in the area.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for taking the time to complete this review for us! We are so glad that you enjoyed your free upgrade and the convenience of our location! We look forward to seeing you next time you are in town.

"Excellent Customer Service by the Team!"

5
11/04/2018

Excellent customer service by the Staff. Truly appreciate the professionalism by the staff, 1st I must thank the entire Janitorial staff, whom deserves to be applauded and appreciated. Thank you Amber D. (Wonderful job and Thank you for Intergrity), Thank you to Ripely, Danielle, and Margoire for taking the time to accommodate our Military personnel in resolving a difficult logistic situation. Thank you to Navaleme, Ruby and Bernice, and all the other Support staff I unfortunately may have not mention, I appreciate your efforts. I recommend this Best Western Inn & Suite location for future accommodations for handling both sectors, the Private sector (Civilian) and Military business. I will be retaining Best Western Inn & Suites services in the future.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Mr. White for taking the time to complete this review for us! We were more than happy to accommodate both you and your fellow soldiers in any way we could. We pride ourselves here at BW Inn & Suites on giving our guests the best stay possible. We have really enjoyed having you all here for these few weeks and hope to see you again in the future next time you're in our area. Thank you again!

"Great room"

5
30/03/2018

We stayed in one of suites and couldn't have been happier. We have stayed here before and we are never disappointed with the quality of service and location. We would surely recommend this motel to anyone who would happened to be in this general area.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for taking the time to complete this review for us! We are so happy to hear how much you enjoy staying here with us. We work very hard here at BW Inn & Suites to give each of our guests the best stay we can and we look forward to seeing you again soon!

"Very Pleased!!!!!!"

4
17/03/2018

We stayed at this Best Western on our way to visit the River Walk in San Antonio. Our room was on the first floor where we enjoyed the large room as well as the large bathroom with the long counter top. I don't know if the shower head had been replace but the shower pressure was awesome...loved it. The room was clean and comfortable. Another plus was the great breakfast with bacon & sausage, scrambled eggs, waffles AND biscuits and gravy. On our way home we stayed on the second floor. There's no elevator but these old folks didn't have any trouble. All was great except that the floor in the bathroom was dirty. That's why I rated it as Very Good.......So very close to being excellent.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Claudia for taking the time to complete this review for us! We really enjoyed having you and your family visit us, on both occasions! We appreciate your patience with us after our housekeeping staff made a mistake in your bathroom, and look forward to seeing you again so we can provide you with an excellent stay!

"Safe, Convenient, and Clean but Blah"

3
17/03/2018

We were in town for a wedding, got a good deal and figured you can't really go wrong with Best Western, I was wrong. To be fair, the hotel isn't horrible, just not somewhere I'd stay again for several reasons. The hotel is small but I assume Copperas Cove doesn't have a booming tourist industry. The room was simple but clean and it was in a good location. There are several restaurants near by and an HEB around the corner. The mattress was uncomfortable and the bed didn't have a comforter, just a thin blanket folded at the end of the bed. We had to ask for a second blanket because it was way too small to share with two people. The sheets were thin and wouldn't stay on the mattress so we woke up tangled in sheets and our sad blankets. Our phone was broken and they didn't replace it in that two nights we were there. The breakfast was mediocre at best. If you're just looking for a cheap, safe, and conveniently located hotel, it'll serve its purpose but don't expect more than that. I do have to say that the staff was very nice.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us. On behalf of everyone here at Best Western I would like to apologize for not exceeding your expectations. It is an industry standard to no longer use thick comforters or bed spreads on hotel beds as they are unsanitary. We are always more than willing to provide you with as many blankets as you need and there is a heater located underneath the window next to our beds. We have recently replaced our breakfast staff, ensuring that the quality of our food is a lot better. We provide a full hot breakfast including both build your own waffles and build your own burrito stations, as well as many other items that we aren't required to provide but do so in order to improve our guest satisfaction. As far as your phone not working, our staff is always more than happy to see to any repairs in any room as long as we are made aware and you do not have the "Do Not Disturb" sign on your door. If you put up that sign, we are unfortunately unable to go into your room or assist you. We hope that you will give us another chance in the future to provide you with a better experience.

"Could not fault "

5
18/02/2018

Visited overnight on a road trip from the UK . The hotel feels new with clean comfortable large rooms . Close to freeway and access to shops and restaurants. Walmart is opposite! Safe Neighbourhood. Ticks all the boxes !

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Stevo for taking the time our of your day to complete this review for us. It brings us great joy to hear how much you enjoyed your stay and our hotel's super convenient location! We hope you see you again if you are ever in Central Texas!

"You get what you pay for...or maybe less!"

2
29/01/2018

Firstly, hotels should inform their clients when construction is taking place. Thankfully our family is young and nimble enough to carry luggage up and down stairs, because we had to! The elevators weren't working. The quality of the beds themselves was poor. They were very hard. I know you cannot please every person, but I am not picky when it comes to mattresses; I can usually sleep pretty much anywhere, but these mattresses were so hard my hip bones were actually sore from sleeping on them for two nights. The blanket was more like a heavy sheet. One of the electrical outlets in the bathroom quit working. We tried using the re-set button, but it didn't fix it. The outlet itself looked to be partially broken. The lady who checked us in was rude. When my husband asked if a law enforcement discount was provided, she informed him in a less than friendly manner that since we booked using a 3rd party there wasn't any discount. When he asked her what the difference might be between booking directly though the hotel as opposed to using a 3rd party, she informed him she wasn't going to tell him; we were going to pay what we expected to pay via the 3rd party reservation. (He wasn't trying to get out of paying more; he was just curious.) He specifically asked her what time breakfast began and ended. She told him 6 am-10pm. However, when our family went downstairs, we discovered there wasn't any breakfast due to construction in that area. My husband asked a different employee about breakfast for the day & she told him it wasn't scheduled due to construction, and the night employee should have told him so. (The very same night employee who was so rude to him at check in.) Our second morning we did sample the breakfast area; however, it was incredibly disappointing. The coffee was so weak you could literally see the bottom of your cup, and worse, it was cold. One gentleman told the desk employee the coffee was cold, and she told him, “let me finish this and I'll take care of it”. It sounded like a mother scolding a child. I don't know what she was doing, but almost 20 minutes later she finally made her way to the breakfast area. She took the coffee canisters to go make new coffee. That took another 20+ minutes. When she finally returned, I filled my cup from the fresh canister but it was the very same weak & cold coffee the gentleman had complained about to begin with. The bacon was a gooey mess, the eggs didn't taste like eggs. I don't recommend this hotel.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Mrs. Jones for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. That kind of behavior by our staff is not typical nor is it acceptable. Your satisfaction is important to us and we will be using the feedback you gave us about our staff, as well as our breakfast to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In fact, if you call our front desk and ask for me, I will personally take care of you making sure your room is on the first floor. If I can provide any assistance, please don't hesitate to call us. Sincerely, Ripley Manager

"Best Western, Copperas Cove"

4
03/01/2018

The room was very clean and the staff very friendly and dedicated to making your stay comfortable. What I personally struggle with is the crappy showers. I've changed to several different hotels in Copperas Cove and they share the same issue. Clogged shower heads. They ALL seem to use the shower heads with all the special pulsing, throbbing water choices. The problem, they don't work, their clogged, dribbling water out of them. I'll be attempting to stay in Killeen next time.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Stephen for taking the time to complete this review for us! We are so happy to hear that you and your family enjoyed the quality of your stay here at BW Inn & Suites. Your feedback in regards to the shower heads is definitely appreciated as well and will not be taken lightly. We wish to provide all of our guests with the best stay possible and that feedback is very useful to help us improve. We hope you will consider staying again with us in the future.

"BW copperas cove"

4
27/12/2017

we stayed at the Best Western Copperas Cove, TX during the Christmas holidays to be close to family, We have stayed he several times, the room was large and roomy, clean and well kept. The morning breakfast was great with eggs, bacon, waffles, gravy, biscuits, the juice machine was off because the maintenance worker took the key and the server could not get to work. Overal a great trip and stay.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Vernon for taking the time to compete this review for us! We are so glad that you were able to enjoy our deluxe hot breakfast, and apologize for the juice machine not working every morning you were here with us. We always enjoy having you and your wife join us for the holidays and look forward to seeing you again next year!

"Great location. Perfect stay!"

5
24/12/2017

Overall we had a great experience. Very friendly staff and perfect service every time we stay here. We really enjoyed new furniture in room. When we stayed renovation was in progress and as per front desk staff it will completed soon.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for taking the time to complete this review for us Mr. Gonzalez! We are so glad to hear that the new updates are successful in helping you to enjoy your stays with us even more. We look forward to seeing you again real soon!

"Great Place!"

5
07/12/2017

I was very impressed. The service was excellent and very personable. It was clean and well-maintained as well. Very easy to find and in a nice location near restaurants, shopping, etc. I would stay there again in a heartbeat.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Kay for taking the time to complete this review for us! We are so glad you enjoyed your stay with us and were able to experience the convenience of our location. We look forward to seeing you again next time you're in our area.

"Happy Traveler"

5
25/11/2017

Excellent room and breakfast for a medium priced hotel room. Would have rated the room cleanliness a five star for excellence if not for the dead cricket behind the bathroom door which remained there during our three night stay.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us! We are so glad you enjoyed your stay, and would like to apologize for the cricket in your bathroom. Any house keepers that cleaned your room should have cleaned it up for you. Your communication is important as well, so please let us know anytime you experience any problems with your stay so we can address them right away. We hope you will consider staying with us again soon so we can have another chance to provide you with an even more satisfying experience.

"Good Stay"

5
14/11/2017

Good stay. Was doing renovations to improve the place. No elevators to the second floor. Find better way to keep breakfast warmer longer. Look into possible early check in option. Look into replacing alarm clocks.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Reginald for taking the time to complete this review for us! Your feedback is really important to help us improve our hotel for all of our guests. You'll be happy to hear that we definitely do offer early check-in anytime that your room is clean and ready for you. Sometimes other guests checkout late which unfortunately means our housekeepers can't always have your room ready early. We are currently under remodel and don't plan to get an elevator anytime soon, but we are improving our breakfast area and updating all of our rooms. We hope to see you again next time you are in our area so you can checkout all of our new amenities for yourself!

"Texas!"

5
13/11/2017

Great hotel. Amazing staff. I would stay there again for sure! The staff and location of the hotel were perfect for the business I was there for. Always helpful and right off the interstate. I would recommend to anyone to stay at this Best Western. Definitely worth it!

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Stephen for taking the time to complete this review for us! It was our pleasure to provide you with the best stay we could, and we are so glad to hear that you enjoyed it so much! We hope to see you again next time you are down here for work!

"bw - copperas cove tx"

4
27/10/2017

stary ws uneventful, room was quite and restfull. bathtub drainage wa slow, notified managment on departure on the slow drainage & they were receptive to our notification. Would stay here again when in the area. good price for the area.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Karen for taking the time to complete this review for us! We are glad you enjoyed your stay and hope to see you again soon. Have a Happy Holidays!

"Clean comfortable rooms"

5
25/10/2017

The beds were comfortable, the bathroom was clean, and the room was large enough to spread out and be comfortable...Staff was nice and accommodating. Location aws close to shopping and lots of eating places. Would stay here again!

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us! We are so glad you enjoyed your stay with us and we can't wait to see you again soon so you can experience our newly updated breakfast area/lobby!

"Updated and renovated with lovely staff"

5
22/10/2017

As a former cove resident, I know the area and I know what's available, and the BWs in this area will please. Cove is quiet and many amenities are in walking distance during the stay. Coffee and breakfast items were fresh and great.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Christopher for taking the time to complete this review for us! We are happy to hear about how much you enjoyed staying with us and so glad that you have enjoyed the renovations we've made so far. We have many more projects under way and we can't wait to see you again in the future so we can impress you even more.

"Great Stay!!"

5
17/10/2017

Overall it was great stay. Enjoyed pool and fitness center. Great loacation. Food Shopping Theater all in walking distance. Hotel staff was very helpful. All rooms were non smoking and loved it. Usually hard to find 100% non smoking hotel.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much for taking the time to complete this review for us! We are so happy to hear that you were able to enjoy not only the wonderful amenities our hotel has to offer, but also the convenient shopping and entertainment close by! Copperas Cove is a small town, but it's continuously growing and new shopping centers and restaurants are going up right around us all the time. We look forward to seeing you again next time you are in town.

"Your hotel took good care of Harvey evacuees!!"

5
02/09/2017

Rooms are large and beds were very comfortable. We stayed for 4 nights and we felt very welcome and all staff provided whatever we needed! Used the fitness center and enjoyed! Breakfast was good, and was a friendly place to gather and watch the latest on Harvey. Breakfast staff always had the area clean and well stocked!

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Jerri for taking the time to complete this review for us! We were more than happy to help out your family in your time of need. We are so very pleased to hear how much you enjoyed your stay with us and wish your family the best of luck in your recovery from these unfortunate circumstances. We hope to see you again if you are ever back in the area.

"Good Best Western experience, as usual"

4
27/08/2017

I'm pretty loyal to best western hotels because of their rewards program. I can always count on best western to provide a clean comfortable room, with very comfortable beds and extra pillows for a fair price. Breakfast is pretty consistent throughout the chain, good variety. I have usually encountered great staff members too.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you so much Theresa for taking the time to complete this review for us! We are so glad you enjoyed your stay with us, and we were able to meet the standards that Best Western has set out for us!!! We look forward to having you again in the future!

"Horrible Service"

1
31/07/2017

The front Desk was extremely Rude. I let my family use my Reward points to go visit my brother before he deployed again and they refused to allow them to use the points until i called and then out of no where they kicked them out of there room after the first night and said they didn't have a room for the night

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us, and for bringing your experience to my attention. I am personally rewarding any points used during your stay back to your BWR account. The only explanation I can give is that the front desk staff is rather new, and unfortunately did not communicate with your family properly. Now it is normal policy to not check anyone into a reservation without said person's name on it. I apologize for the hassle that caused you, but it is a security measure in place to prevent a stranger from using your BWR points without your authorization. The rest of the events that took place however are definitely not acceptable nor tolerated here at Best Western Inn & Suites. I apologize again on the behalf of everyone here.

"Dirty Room"

1
29/07/2017

Check in was fast and friendly. Upon entering the room foul odor was noticed. Comforter on one of the beds had huge stains that could not have been missed by the cleaning staff. The sheets on the other bed were full of hair from the previous guest so they had not been changed. They had obviously just made the beds and moved on. Asked the front desk for a different room and were told the only had two singles that were no joined so we checked out and left. Front desk staff was friendly and apologetic. Would not stay here ever. Nicer hotels on the same block for comparable rates.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review. Your feedback is important and we would like to apologize for not exceeding your expectations. I cannot explain why you found a room in that condition, but it is definitely not acceptable, and disciplinary actions have been taken. Thank you again for bringing this to our attention. We pride ourselves on the cleanliness of our rooms and have even received awards from our inspectors because of it. We hope you will give us another chance in the future to provide you with a wonderful stay.

"Very outdated"

2
25/07/2017

1st room we checked into had a funky smell & bugs in the bathroom. I went down to desk was given a new room. Also had a funky smell front office gave us glade spray. The sleeper sofa mattress was extremely thin. I had my kids take turns sleeping on just the sofa. The beds were uncomfortable after 3 nights my hips hurt. We had two rooms & the other people with us had the same complaint. The kids liked the pool & adults liked the built in seats. Breakfast was your typical free breakfast. Front desk staff were always polite. This place needs a major remodel! In the end I guess you get what you pay for. $86 a night not the greatest accommodations.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Jennifer for taking the time to complete this survey for us. The information you provide us is your feedback in regards to your rooms is very important to us. We went under new ownership about a year ago and it has taken some time to get approval and materials ordered, but we are underway for a remodel very soon! We hope you will give us another chance next summer to provide you with an excellent experience.

"Clean room and great air conditioning"

4
23/07/2017

We stayed 3 nights. Room was clean and nice and the air conditioning was cold (and it was 100* out.) Pool was nice. Breakfast was great... tons of choices. Very nice stay, we would definitely come back.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Donna for taking the time to complete this review for us! We really appreciate your feedback and are so happy to hear that you enjoyed your stay so well! We look forward to seeing you again in the future.

"Excellent accommodation!"

5
16/07/2017

The stay was excellent overall. The staff was really friendly and helpful. The pool was nice and clean. Excellent breakfast item selection. Close to Walmart, Grocery Store, many fast food and restaurants.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Terry for taking the time to complete this review for us! We always enjoy having you and your coworkers here to stay with us, and we look forward to seeing you again soon!

"Dirty tub"

4
10/07/2017

I hate surveys. Sometime the answer choices simply don't fit. I either lie or simply do not complete the survey. On this one, for example, I do not remember how many nights I've stayed at BW in the last year. Maybe 3 or even 10. Give more flexible for answers. Always allow "other."

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you Sheila for taking the time to complete this review for us! We appreciate the feedback in regards to our bath tub and hope you will give us another chance in the future to provide you with a better stay.

"Good"

5
10/07/2017

The breakfast food/drinks were not good. Most of the food was cold and rubbery tasting. The room was great and the service was excellent! Check in/out was easy and fast. The staff was friendly. Overall, it was worth redeeming my points for.

COVE_BESTWESTERN, Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us! We really appreciate your feedback in regards to our breakfast, and we are so happy to hear that you enjoyed all of our other amenities . We hope you will give us another chance in the future to provide you with an excellent stay!

"Would recommend!"

5
06/07/2017

The stay was great overall. The staff was really friendly and helpful. The pool was nice and clean. The only bad thing was the bed it was very hard but I have stayed here before and didn't have this problem so maybe it was just in this room. Overall great experience!

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Jennifer for taking the time to complete this review for us! We really appreciate your feedback, especially when it came to your bed. We work really hard here at Best Western Inn & Suites to keep all of our guests both satisfied and happy and it's always great to hear when that hard work pays off! We hope to see you again soon in the future, and if there is a problem with your bed we can make sure to address it right away! Thank you again!

"2nd Worst Best Western Ever"

2
04/07/2017

The interior of the hotel is as sad and neglected as the impression you get from the outside. The lobby has a musty smell. The staff didn't seem to be motivated, well-trained or happy. Our room wasn't clean and when we came back from dinner, there was a large, dead cockroach in the doorway. We didn't get any allergies from sleeping the night, though. We cut our stay short and found another hotel from that point on.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you James for taking the time to complete this review for us. We appreciate your feedback as it helps us to improve. We went under remodel about a year ago after going under new ownership around that time. We are currently in the process of replacing all of the plants in our flowerbeds so things might look a little bare right now. We have also updated many of the common areas including refinishing the pool and replacing some carpets, but still have many things left to do. By the end of the year, the entire lobby will be remodeled as well as everything in each guest room being upgraded. We hope that you will consider staying with us again in the future, so we exceed your expectations.

"Great hotel"

5
03/07/2017

great hotel, great price, great amenities, great staff. definitely recommend and would stay here again. the location is great (large theater down street, restaurants close by, walmart across street.) thanks BW

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Kathryn for taking the time to complete this review for us! We are so glad that you enjoyed your stay with us and especially our super convenient location! We work very hard here at Best Western Inn & Suites to give all of our guests the very best stay and it is wonderful to see that hard work pay off. From everyone here at Best Western Inn & Suites, we would like to thank you and look forward to seeing you again in the future!

"Great hotel!"

5
26/06/2017

The staff at the hotel are very friendly, that stood out more than anything. The fitness center had the things I need. The pool was very nice, the inside of it looked new and it was very clean. The room was decent and very clean and the sheets on the bed smelled good. Overall it was a great hotel, I would definitely return. It is one of the nicer ones in the area.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Mr. Gonzalez for taking the time to complete this review for us! Your feedback is very important and we are so glad that you had nothing but greats things to say! We work very hard here at Best Western Inn & Suites to provide all of our guests with exceptional service and it is always wonderful to see that it is paying off. We look forward to seeing you again in the future!

"6/24/17"

3
26/06/2017

The desk staff were very helpful. The room was average clean/decorated/updated. The bottom of the pool wore the skin off my grandsons toes. The mattresses REALLY, REALLY need to be replaced with better quality!!

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Keitha for taking the time to complete this review for us! Your feedback in regards to the pool and the mattresses is very important and greatly appreciated. The pool was recently refinished and may take some time to smooth out a little more. We are currently under remodel and everything in each room will be updated by this time next year! We hope that you will consider staying with us again next summer so we can provide you with a better experience.

"Would recommend"

4
20/06/2017

Clean hotel, nice size outdoor pool for young children, friendly staff, clean rooms, good breakfast spread. Need to go to front desk for pool towels. Right next to wal-mart and right off main interstate/highway. Good location

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Rachael for taking the time to complete this review for us!! We really appreciate your feedback and we are so glad that you enjoyed your stay with us. Our convenient location and large breakfast selection are two things we are particular proud of and it is wonderful to hear that you enjoyed them yourself. We look forward to having you and your family here again in the future!

"Great rates, friendly staff, excellent accommodation!"

5
19/06/2017

I needed to cool off after a long work week and the outdoor pool has just finished being re-modeled, and was so refreshing on a hot Texas day! You can see that there are lots of improvements and updates being made at this somewhat older hotel. The maintenance staff, house-keepers and front desk employees were all just wonderful people. The hotel owner was there when I checked in, and he was very pleasant and welcoming. I will definitely come back! Also, the breakfast is very tasty and well-presented, with a large selection. I especially loved the "build-your-own" breakfast burritos. Yum! Hot coffee was available at any time, which I really liked. I signed up for express check-out, which was offered when I arrived for my stay, but I went to the desk anyhow, at check-out, just so I could again thank the caring staff for my wonderful visit. I would recommend this hotel to all of my friends and family. Two thumbs up! Thanks! ALSO - the location is SUPER convenient. Stores and the movie theater, as well as many restaurants are all in very close walking distance.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you so much Sarah, for taking the time to complete this review for us! We greatly enjoyed having you and your family as our guests and we will definitely miss you! It is so wonderful to hear that you enjoyed your stay so much and you took advantage of all the amenities we have to offer. We work very hard here at Best Western Inn & Suites to provide all of our guests with that same level of satisfaction. We really hope you see you and your family here again in the future! Thank you again, from everyone here at Best Western Inn & Suites!

"Overall Great Hotel"

5
15/06/2017

The staff at the hotel are very friendly, that stood out more than anything. The fitness center had the things I need. I would recommend adding a yoga mat or fitness ball for women. The pool was very nice, the inside of it looked new and it was very clean. The internet had a strong connection and didn't drop unless I left the building. The breakfast was great, a lot more choices than I'm used to seeing at a continental breakfast! I made my own breakfast tacos and my boyfriend made a blueberry waffle. He recommends you add whipped cream as a topping. The room was decent, it looked a little outdated but it was very clean and the sheets on the bed smelled good. They had free HBO which was nice to watch at night. Overall it was a great hotel, I would definitely return. It is one of the nicer ones in the area.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Elizabeth for taking the time to complete this review from us! We really appreciate your feedback and will definitely take your suggestions into consideration. We look forward to seeing you again in the future next time you are in the area!

"Great stay!"

5
14/06/2017

The hotel was very clean and the staff was very helpful. The pool was nice and refreshing! The breakfast was great and had different choices. Overall, excellent hotel and we will definitely be going back. Front Desk manager was very helpful at the front desk with all our questions! I would recommend this hotel to anyone!

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Mr. Shine for taking the time to complete this review for us! We enjoyed having you and your coworker here and we are so glad you enjoyed all of our amenities so much! We look forward to seeing you here in the future when you have business in Copperas Cove.

"Great hotel!"

5
13/06/2017

I can't say enough about this place! Clean, convenient, and extremely helpful staff. I was surprised at how attentive and helpful the staff was. The manager, Riley, was fantastic! My son was sick when we got there after a long road trip and she gave us hot cocoa, tea and honey and offered an ice pack. I've never had hotel staff treat us as friends before and she surely did. Room was clean, amenities plentiful, and incredibly affordable. Will be back anytime!

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you so much KC for taking the time to complete this review for us! We are so glad you and your family enjoyed your stay with us. Here at Best Western Inn & Suites, the guest experience is our number one priority! Being attentive and courteous to everyone is our pleasure and it is great to hear you enjoyed it. We look forward to seeing all of you again in the future.

"No pet allowed/No senior disc/No shampoo-conditioner"

3
06/06/2017

Great breakfast, Clean outside, new colors, clean lobby, good location near mayor markets but for me most important and sadly to say they do not allow pet, she say there was NO Senior discount, my room smell, heater lamp did not work, no shampoo no conditioner, refrigerator was old and ugly, bed lamp have no place to connect, control remote was dirty, bed comforter was stein, no elevator for second floor and no single bed room available for "BW reward" member on first floor. Cold swimming poll, I didn't use the exercise room but for the look of others customers that did went to see it, seems it was not good

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us! We are so glad that you enjoyed the updates that we have made to the property so far this year. As far as the items inside the rooms, like furniture and decor, we are having everything updated in every room by the end of this year! Our lobby is also getting remodeled soon. We look forward to seeing you in the future so we have another chance to exceed your expectations!

"Best Western was Definitely Not "Best""

1
05/06/2017

When traveling with your children you always want them to have a clean, safe environment to stay in as a minimum. I was severely disappointed that this property did not provide that! While I cannot speak for all Best Western Hotels, this property was terrible. In addition to a terrible odor in the room, there were live and dead bugs in the bathroom! I would not stay here again and would not recommend for anyone else to stay there either.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Pamela for taking the time to complete this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. While we do have regular pest control and professional inspections, the recent construction on both sides of our property has unfortunately brought us some unwanted guests. Your feedback has been taken very seriously and we have increased our efforts to remove these pests to the maximum we are allowed without putting our guests at risk. I apologize again for the inconvenience you and your family experienced.

"Excellent stay"

5
04/06/2017

Excellent stay staff was helpful and caring. Rooms were great and clean. Hotel was clean and pool was just remodeled and looked great. The facilities were very nice and very well kept. I plan on staying there again.

"Reasonable and economical"

4
03/06/2017

The location was a great location. I found the it very convenient for my needs. ATMs, restaurants (Wendy, Panda Express, Chic Fil a, Walmart, HEB...etc. The staff is very polite. I would recommend this hotel to anyone that is passing through the Copperas Cove/Killeen area.`

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us! We are so glad that you enjoyed the conveniences offered by our location. With so many important places in walking distance, our guests are able to save their gas while also enjoying the beautiful local weather. We look forward to seeing you again in the future!

"Best we've found in the Cove, but room for improvement"

4
28/05/2017

My husband's home town is Copperas Cove, and we come home often to visit family and stay in hotels - needless to say, we've visited almost all of the Copperas Cove hotels. This is the best we found so far! The room was comfy (we had a king suite), pool was great, fitness center had what I needed and the business center was convenient when I needed printed copies. The only thing keeping me from giving a 5 rating was breakfast. I understand they will be redoing the breakfast area soon, but the food wasn't that great - and it was hard to find something healthy (low cholesterol, in my case) to eat. They did have fresh fruit that was very good. Coffee, water and juice are available all day in the lobby and I took advantage of that - it was appreciated. All the staff was very friendly.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Melany for taking the time to complete this review for us! We are so glad that you were able to enjoy so many of our amenities during your stay with us. We are going to remodel the breakfast area soon, but in the mean time I will pass along your feedback in regards to our breakfast. We really appreciate your feedback, as it helps us to constantly improve! We hope to see you again soon.

"Staying up to date, I will come back "

4
23/05/2017

I have been staying here for many years since new but I stayed somewhere else last time because I thought the place was getting a bit dated/worn ( how long until they start duct taping the carpet and furniture rips I thought ). I regretted that choice since the other place was no good at all. So I came back here for one night because I could not find a different location for all 3 nights. It turns out that this CC BW has been renovated etc. Also the same great customer service . To summarize I am just going to stay loyal to this location. I like it and it's kind of like home to me.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you so much Darren for taking the time to complete this review for us! We are so glad to hear that you are enjoying the updates, and I'm happy to inform you that there is much more to come! In the next 6 months we plan to improve everything from remodeling our breakfast/lobby area, to updating all of our in-room furniture and decor. We hope to see you again soon so you can check it out for yourself!

"traveling"

3
13/05/2017

We had a room that did not cool, and carpet was wet. They were redoing that room, and the manager did not know it, and she gave the room to us. We were moved, but it was a hassle, and no compensation for this.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Larry for taking the time to complete this review. I understand that there was an AC malfunction in your room. That room was not under remodel, though I can assure you. I had hoped that the upgrade to a suite room on the same floor at no extra cost, along with the coupon I sent you via email for 50% off of your next stay would be considered compensation for your inconvenience. Most of our guests are satisfied with merely moving to another room. Unfortunately we cannot always predict when a piece of equipment is going to malfunction, but we tried our best to make sure you still enjoyed your stay with us. While equipment malfunctions are unpredictable, they are very rare to occur here at our hotel. We hope you will consider staying with us again in the future.

"Awesome place to stay"

5
11/05/2017

I have stayed here many times and have always had a great experience! The staff are professional and friendly. The rooms are spacious and all needs are met. Breakfast is very good. Everything is clean and comfortable. It's like a home away from home.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Kathleen for taking the time to complete this review for us! We work very hard to keep all of our guests happy and hearing how much you always enjoy staying with us makes it worth all the trouble! I hope you'll stay with us every time you are in this area as we always looks forward to having you!

"Colo family"

5
17/04/2017

Very helpful. Very Professional staff. Rooms were very clean. Breakfast was excellent and nutritious. Check in was easy, efficient and again the staff was friendly. We will stay as well on our return to Colorado. We are looking forward to another stay at the Best Western inn and suites in Coppers Cove, Texas

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Colo Family for taking the time to complete this review for us! We are so very to happy to hear about how much you enjoyed your stay here at Best Western Inn & Suites. We work very hard to give all of our guests a wonderful experience and feedback from happy guests like yourselves make it worth all of our effort. We look forward to having you all here again very soon!

"Good stay"

5
15/04/2017

Needed to stay just 1 night while we are traveling. Check was fast and easy. This places does not have an elevator, but it's only 2 stores so it's not that big of a deal if you are able and no large luggage to carry. Bed was good and comfortable. We had a king suite so room was spacious. Even had a ceiling fan! Always a pause for air circulation. If we are ever in the area again, we will come back to this place.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Peggy for taking the time to complete this review for us. We strive very hard to make our guests happy and it is so good to hear that all of your work is paying off. We enjoyed having you here and can't wait to see you guys again!

"Hotel Review Copperas Cove BW"

3
13/04/2017

Hotel was ok, but keycards almost never worked in side door of the hotel, and parking in front of hotel was very limited. Also, the shower head leaked very badly. More water dripped straight down from the shower head than came out the business end.

COVE_BESTWESTERN, Director of Sales at Best Western Inn & Suites, responded to this review
Thank you Mr. Dailey for taking the time to complete a review for us. I apologize for the inconvenience you experienced with our parking and the side door on the evening of your stay. We were sold out that evening making parking rather limited, however we do have parking on all sides of our building and not just in the front. No other guests complained about the side door not working for them that evening. Always remember that your key cards are magnetic and having them next to an electronic device can sometimes deactivate your cards. Regardless of what causes it though, there is always someone here at the front desk who can assist you with re-activating them. As far as your shower head goes, you unfortunately never reported the problem to our staff. We cannot always predict when something is going to malfunction, but we stay prepared with an on-site maintenance team who can repair just about anything! We also had a few rooms saved for emergency that evening that we could have moved you to had the maintenance staff not been available. We hope that you will give us another chance in the future to provide you with an excellent guest experience!

"Business Trip"

5
07/04/2017

This Best Western is a great value – quiet and clean with a very friendly staff. I love the rooms, many of them have a ceiling fan. They have also upgraded their continental breakfast, making it comparable to Marriott courtyards, etc.

COVE_BESTWESTERN, Front Office Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete this review for us Larry! We take immense pride in our breakfast and it is great to hear we can stand up to our competition. We are working on completing many other upgrade to our facilities over the next year and look forward to having another chance to impress you in the future.

"Wonderful over night stay"

5
06/04/2017

Stayed over night with 2 adults and 2 children age 1 and 3. Enjoyed the pool and the breakfast meal was one of the best. We would do it again. Only thing, I wished it had was a hot tub. The kids really enjoyed the pool

COVE_BESTWESTERN, Front Office Manager at Best Western Inn & Suites, responded to this review
Thank you for taking the time to complete a review for us! We are so happy to hear the enjoyed your stay with us! I will definitely pass along you feedback in regards to a hot tub to my owner. We really pride ourselves on our breakfast and it is wonderful to get great feedback on it! We look forward to having you stay with us again in the future.

"Nice new hotel at a nice price"

4
25/03/2017

We stayed here on the first night of a one-week road trip in Texas. Our room was clean, comfortable, and quiet. Breakfast included scrambled eggs and sausage. Front desk staff was friendly and helpful.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you Paul for taking the time to complete a review for us! We are always working to make improvements and enjoy when our guests give great feedback. We look forward to you staying with us next time you take a road trip down through Texas!

"Best place to stay."

5
22/02/2017

Members of the staff were very helpful. The food in the mornings was hot and very taste. We have been going to this hotel for many years and will continue to make it a part of out out of town hotel. We love the staff and the service.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for taking the time to complete a review for us! We really appreciate your feedback about your stay. It so great to hear how much you enjoyed yourself. We look forward to your continued trust in us for all of you future accommodation needs! Have a great day!

"Roaches in room"

2
20/02/2017

Unfortunately, the room I stayed in was over the septic system so I had to keep all drain plugs closed to keep them from invading my room. If I forgot, I came back to my room and found a few roaches ranging from an inch to two inches in length.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you Shannon for taking the time to complete a review for us. We appreciate your feedback in regards to your stay and have used that information to improve our guest stays in the future. On behalf of Best Western, I would like to apologize for the inconvenience you experienced. I would also like to apologize for the misinformation you received in regards to the septic system. It as actually the recent construction behind the hotel and the removal of a large field of trees and bushes that drove the insects towards our building. We have addressed the issue by having our regular pest control come more frequently and the insects are now almost completely gone from the property. We hope that you will give us another chance considering you enjoyed everything else about you stay!

"Find Some Other Place To Stay"

2
24/10/2016

Room had a musty smell. Crickets in bathroom. Hotel is in bad need of updates. Exterior looks better than interior. No elevator to second floor. Breakfast was average. Small lobby. Did not use workout room so I cannot comment on this. Key cards did not work properly.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Dear Mr. Howell, Thank you for taking the time to complete a review for us. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our rooms are inspected every day before guests are checked in. We almost always get all debris from every room including insects, and we have never had a problem with musty smells before. I am very sorry that those crickets were not picked up the day you checked in. We went under new management and ownership only a few months ago. While we have been able to complete many upgrade projects, including replacing the carpets and repainting the building's exterior, there are still many other projects under way. We offer a comprehensive hot breakfast that includes many extra items that aren't required of Best Western. We try to provide our guests with anything they need to enjoy their stay, including many different breakfast options to choose from. If I can provide any assistance, please don't hesitate to contact me directly at 254-518-3363. Front Office Manager BEST WESTERN Inn & Suites

"Hotel Comfort"

4
20/10/2016

This hotel is close to Fort Hood and has very friendly staff. Breakfast is fair and the exercise room needs some updating. Bed are very comfortable and the rooms are large. All rooms have refrigerator and microwave and Wal mart is very close and convenient.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Good Afternoon Cheryl, Thank you for taking the time to complete a review for us! I will definitely pass along your suggestion to update our fitness room to my owner. I am very glad that you enjoyed your stay with us, and I hope you will consider using us again for any future accommodation needs! Have a wonderful day, Ripley Dean

"Don't let the price fool you"

5
10/10/2016

I was impressed from the front door on. Very clean and open rooms beautifully decorated. When we came to our room it was huge and very well kept. It was very clean and beautifully decorated. the manager called our room to see if we were satisfied I told her absolutely. I would gladly recamend this Best Western to anyone,

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you very much for taking the time to put in your review Deon! I use your feedback along with all my other guests to try and make your stay with us the best it can be! We enjoyed having you stay with us and we're looking forward to showing you excellent service again in the future! Have a wonderful day, Ripley Dean

"No elevator"

4
06/08/2016

We got a second floor room and then discovered there was no elevator. They had carts for luggage but seeing as they won't climb stairs, they were kinda pointless. It's OK if you are traveling light but lugging luggage to the second floor was rather inconvenient. Other than that it was a good clean motel on average with the Best Western chain.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Good Afternoon! We greatly appreciate you completing this review regarding your stay, and will be using that feedback in order to make any necessary changes to our business in order to keep our guests happy. We went under new ownership in the recent months and plan on making many wonderful improvements to our hotel to improve convenience. Here at Best Western Inn & Suites, guest satisfaction is our number one priority! We hope you will give us another chance to provide you with excellent service. Thank you again for taking the time to complete this review.

"Enjoy the friendly place"

5
31/07/2016

I am so thankful for the friendly and helpful staff at this hotel. I was very impressed as to cleanliness too . I had read some reviews and was trying to choose us a good place of value ...I will stay again when in this area .I know Jackie and Stephanie care for the folks that visit and take care of their needs .As I was one of them . Thanks so much .

"Good"

3
30/07/2016

Small hotel with very nice rooms. The hotel has an odor that hits you when you walk in the front door. Even the hallway has an odor. Smoking odor maybe but it's offensive. The rooms are very nice and have ceiling fans and do not have an odor. Breakfast was very good considering what the rate for the room is. Staff were friendly and helpful. I would stay there again.

"Declining quality"

3
23/07/2016

The quality of the Copperas Cove Best Western has been declining in recent years. I've stayed a couple of times per year when in the that area for business for about three decades. This Best Western has a very good location for Fort Hood, and for many years this hotel was my favorite. The facility appearance is getting dingy, staff service has fallen to just average, and maintenance has deteriorated. One of the three exercise machines has been out of order for months and now two of the three don't work. Also function of the keycards has become less and less reliable.

"My experience in Best Western"

4
19/07/2016

When we first arrived I was told the room was not ready and then told it was and when we entered it had not been cleaned out so we informed hotel staff and they accommodated us immediately in another room. the free buffet breakfast isn't too tasty so I suggest you prepare your own food or eat out while you enjoy your stay and the swimming pool is much smaller than it looks like in pictures but still very clean and nice to enjoy if it is a hot summer day.

"Best in town"

5
12/07/2016

Outstanding comfortable place. I've stayed in several hotels in Copperas Cove and this is the best. One of the friendliest staff's I ever dealt with from owner to employees. Well maintained and great pool.

"Two Rooms Two Experiences"

3
27/06/2016

We had two rooms. The mattresses in one was obviously newer than the other. Big difference in comfort. Room 117 needs new mattresses! Room 105 was great. Other than breakfast ending at 9am on Sunday, it was a decent stay for the price. I would stay again if traveling through. Everything else was good. The staff was friendly and helpful.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 254-518-3363. Sincerely, Ripley Dean

"Worst motel/hotel/Inn"

1
26/06/2016

I wish I can give it a minus 10 for first impressions. I've stayed at many economic motel/Inn/hotel and this was by far the worst as far as first impressions. The landscape was unkempt, the front doors are manual (big inconvenience when you have arms full and baggage) and as soon as you enter, the smell of stale cigarette smoke permeates the entire lobby. The desk clerk on duty didn't acknowledge me as she stood there chatting with an employee, so I proceeded to ring the little silver bell on the counter to get her to attention. During check-in she handed me the room keys while at the same time, blurting out the room number. The room was on the second floor. I turned to look for the directional sign for the elevator, but couldn't see one. I asked where the elevator was located and she kindly told me "we don't have an elevator. " What!?! At that point, I was two seconds from turning around and going right through those manual doors and back into my car! I quickly said, that's not going to work...between my bad back and bad knees...not happening! I asked if a room was available on the first floor, she said yes and again handed me the room keys while blurting out the room number. I proceeded to the room, entered and was greeted by the stale cigarette smoke the filled the room. The very last impression was not so bad, which was the room layout and amenities. Overall, I will never ever stay at that property again! Ever!

"Good Value"

4
20/06/2016

Clean room, comfy bed, reasonable price, close to Wal-Mart and HEB. What more could you ask for? The breakfast could be better but it was standard fare for a continental breakfast. This hotel is very close to Killeen with easy access if you can't find a room there.

COVE_BESTWESTERN, Front Office Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you for your feedback. Breakfast -- We have all continental breakfast items are served everyday. We also have 2 Waffle makers with 2 flavors every day. Make your Sandwich and Build you own Taco stations are served alternate days.

"Helpful Stall"

4
13/06/2016

The staff at this hotel was very helpful in meeting our needs in a direct manner. I liked that about this hotel. The breakfast was typical hotel breakfast which was nothing fancy but its food. Only real complaint i had was the internet was pretty much useless.

"Worst stay"

1
17/05/2016

I stayed at this hotel many times and never had a issue. When I checked in the girl at the front desk was really polite and nice. The issue I had was late at night I heard a commotion that woke Me and my husband up. What I came out and heard was confrontation between a guest and the lady who was running the front desk at night. I heard cussing and other words that we're being said to the guest. I was so appalled to hear and see this. The front desk lady was antagonizing whatever issue the guest was having she was arguing and cursing with her. I don't think this kind of professionalism should be allowed no matter what the situation was. Employees should never come at a guest that way. My husband and I ended up leaving early the next morning we spoke to the front desk lady she was so sweet and she who was so apologetic and she said she would pass this on to her manager. I will never stay at this hotel if you have employees working there thinking it's okay to curse from behind the desk!

"Recommended by a friend and I can see why."

5
25/04/2016

A truly nice hotel with a decent breakfast included. (Yay, for bacon!) The room was very large and the bed truly comfortable. A great place to crash if you're in the area. This hotel does not have an elevator so be sure you can hike to the second floor or that they will work with you to get you into a downstairs room if you have mobility issues.

"Was ok for an overnight stay"

3
20/04/2016

This was a good hotel for the price. I had a smoking room, something that is hard to come by anymore, so I had no problems with smoky hallways. The room was clean and the bathroom very nice and big. The furniture was a little worn out but I expect that in an Inn.

"Pleasant stay at Best Western"

4
20/04/2016

I recently stayed at this hotel while visiting Texas with family. Nice hotel, the Texas shaped waffles for breakfast was a nice touch. Not the best experience but definitely not the worst. I would stay again. I included a picture of the view from my room not bad.

"Only place I stay when Im in Town"

5
12/04/2016

Outstanding comortable place. I've stayed in several hotels in Copperas Cove and this is the best. One of the friendliest staff's I ever dealt with from owner to employees. Well maintained and great pool.

"Not smoke free"

2
30/03/2016

The hallway was full of smoke at all times. Needs better exhaust system or reduce the smoking inside. The bed was lumpy & uncomfortable. The eggs were terrible & there was no meat for breakfast. Could have had extra towels in the room.

"Great"

4
20/03/2016

The stay was great. Room clean. Everyone was friendly. Check-out is at 12, which is good if you stay out late. Only complaint is cleaning ladies really loud at 9am when you are trying to sleep in. Great location. Walmart right across, theater down the street, restaurants nearby. Very reasonable prices!!! I would definitely stay again.

"Telling it like it is:)"

5
14/03/2016

We enjoyed our stay , and would go back again. Everyone was warm and friendly from check in over the phone to checkout at the counter Breakfast was good, I just wish there had been some bacon /sausage. They did have sausage biscuit.

"My stay at Best Western Hotels & Resorts"

4
16/02/2016

I always enjoy staying at Best Western. The staff is very friendly and helpful. The location makes it easy to shop at the 24 hour Wal-Mart or if you decide that your hungry there are a couple of fast food places opened with in walking distances, ie, Whataburger.

"Excellent Staff"

4
19/01/2016

The staff was very friendly and helpful. The room could have been cleaner especially since they have a strict no check in till 3:00pm. Overall this was not a terrible experience. The room advertised and I had booked had a sleeper couch but when we checked in there was no sleeper couch. Please do not take this as a bad review because its not a bad place to stay and we will probably use this hotel again in the future.

"Best Value & Quality for the area"

4
11/01/2016

This Best Western was the best value and the quality of the service, rooms and amenities were the highest any in this area. The staff was exceptional, all of them. I would stay here again when I am in the area.

"Best, Best Western"

5
28/12/2015

This Best Western is one of the best in Copperas Cove, Texas. The staff is very nice and goes out of their way to help you. The place is always clean and present to stay there. The room we stayed in was clean and very nice. We had a suit and loved the way we could have family members over and have lots of room to move about.

"decent hotel"

3
12/12/2015

We stayed at this hotel for two nights while visiting the area. It was a good hotel but would probably check out another hotel next time. The people behind the counter are very friendly. The buffet type breakfast was very good. The one thing that lost them a higher rating was the staff that did the room. The beds were made but they didn't clean the bathroom very good, if they even went in there at all. The soap wrapper on the edge of the tub, which I forgot to throw away, was still there. The coffee pot supplies were not renewed. I drank the decaf, they did not replace it and didn't give any more sugar or creamer, which were used the previous day. And this, probably not their fault, was the tv cable went out our last night, all channels, so nothing was on the tv. When I went to the front desk I couldn't find anybody. Because of these we would probably not return.

Harry B, General Manager at BEST WESTERN Inn & Suites, responded to this review
Thank you very much for staying with us and sharing your experience/concern with us about your recent stay at our hotel. On behalf of my entire team I apologize for not providing excellent service which you deserve at our hotel. We work very hard to provide superior service and clean rooms. It seems that we have failed in our goal. I would like to investigate as to why your bathroom was not cleaned. I request you to provide me room number where you have stayed/ and date of your arrival to investigate further. You may send me detail at [email protected]

"Best Hotel in area"

5
05/12/2015

This is our 5th stay at this hotel since it was built. Our room is always clean and the staff friendly and very helpful. It was nice to have the buffet breakfast with a variety of hot and cold foods. This hotel does have WIFI, business center (fax etc) free newspapers (local and USA Today) and also an indoor fitness room. The only downside is that the handicap parking area in the front of the hotel is not well lit. I brought this to the attention of the manager who said it will be corrected. Will continue to stay here.

"Best Western - Copperas Cove, Texas"

3
28/11/2015

A clean property and a good value for the money. Room was comfortable and clean with usual amenities. This two story hotel does not have an elevator. Guests with limited mobility should request a ground floor room for their stay.

"Never again!!!"

1
25/11/2015

I've stayed in this hotel at least four days a month for over a,year while in the area on business. I had always had a comfortable room and friendly service until this time. The hotel manager has absolutely no business dealing with any customers. He was rude, disrespectful, and refused to give me a receipt to show my credit card was closed out. When asked about the receipt he told me I was stupid and didn't know what I was talking about. I have since started staying at the hotel next door with much better service. It's a shame this location has such a horrible manager because the other front desk clerks that were friendly and knew how to provide good customer service have been run off or left.

Harry B, General Manager at BEST WESTERN Inn & Suites, responded to this review
I have sent my response for this review and got e mail from trip ad visor that management review has been posted. I do not see any Management review posted at all. Can some one look why it is still missing.

"Great place to stay"

5
03/11/2015

Best Western Inn & Suites, in Copperas Cove, TEXAS has always been the best place to stay. The staff are very friendly and helpful. The place is always clean. Sometimes we have checked in late and our room is always available. We like to stay in the same room and the Best Western in Copperas Cove always try to give us the room we like so much.

"Great place to stay."

5
01/11/2015

The staff is very nice and helpful. We have stayed here many times when we come to visit family. We have never had a problem with this Best Western. We have been there so many times we the staff thinks we are family.

"great front dest associate"

5
19/10/2015

kristi was extremely helpful and always cheery loved her personality and smile great experience because of her she went above and beyond to make our stay as comfortable as possible. her attitude will make us come back again... if she is there lol

"Best value and Great Place to stay"

5
18/10/2015

We always stay at this Best Western when we are going over to Temple to the VA, as we like to enjoy the sites, history and little towns around that part of Texas. We take in a whole day of "fun stuff" before our annual medical visit.

"In need of some detailing and renos"

3
26/08/2015

I have stayed here loyally since new and while I still like it , I am afraid that it needs some upgrading. The location is very quiet and convenient. The staff is friendly and helpful. The complimentary coffee is usually cold. The free breakfast is good except the hash browns which are bland. My room was ok except there were white stains on my blankets in various places and my pillow smelled like puke. In the bathroom there were hairs on the edge of the bathtub and the toilet caulking was grimy and separating from the toilet. The table in the room had wear spots on it. The carpet feels grimy like it was steam cleaned a hundred times. Please renovate this stuff so I can come back

"Good Value "

4
21/07/2015

Closest hotel to Colorado Bend State Park that was decent & economical (found good rate online). Would have preferred to stay in Lampasas as its closer to the park but the hotels in Lampasas are limited - 1 hotel was super scary and another was over our buget for a 1 nite stay. This hotel was a little drive but conveniently close to a movie theatre, walmart and lots of places to eat. Hotel was pleasant, friendly staff, and had large, quiet room for us. Large restroom very nice. 2 problems - 1) our room was on 2nd floor and there is no working elevator. 2) pillows not to comfy. Free full breakfast had biscuits, gravy, sausages, eggs, cereals, juices, coffee - good variety. Dining area was crowded but appreciated the trays so you can carry the food to your room where it was quiet. Would stay again.

"Clean and a good nights sleep!"

4
20/07/2015

This was our 5th stay here. I'm very picky with cleanliness and this place I feel completely comfortable with. Rooms and bathrooms are clean. Beds are comfortable. Hotel is quiet. Breakfast was just okay on this last visit. They use to serve bacon but this time it was sausage and biscuits. Mine was a little too sweaty and I couldn't eat it. The only thing I can complain about is that there is a cigarette smoke odor in the hallways. But the place is clean and the rooms don't have that odor.

"Not Good"

1
13/07/2015

Cleanliness!!! The cleanliness was horrendous. There was a seminal fluid stain on the bedspread under one of the pillows, there was a grotesque amount of hair built up and collected in the shower drain and strands of dark colored hair stuck to the light colored wall in the bathroom. The carpet was dingy looking and had some gum pressed into the carpet beside the bed, which someone had attempted to remove, but what remained of the gum was still tacky and stuck to your foot when that unsuspecting person steps out of the bed first thing in the morning.

"Needs a makeover"

2
06/07/2015

Towels were rough and worn. Hall stunk with cigarette smoke. A/C not working in our room. After more than an hour they finally switched rooms for us. The hotel seemed run down and in need of updating. No elevator for 2nd floor.