Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
Very nice personnel and clean hotel. Excellent breakfast that was well stocked and kept very neat. Only con was low water pressure for shower and don't understand the small pillows on the beds. Location was perfect for what we needed.
BWHH provides clean rooms, breakfast, free wifi. Staff is always on hand to greet you & help if needed. Location was close to base & expo center as well as other locations we visited. The rewards program is also why we continually chose BW.
Enjoyed our visit and would definitely stay here again. Great breakfast, nice beds, and friendly staff. We were unable to use the pool, maybe on our next trip to Harker heights. Parking was reasonable and close.
Good location from what I could tell. Front desk was very personable and friendly. We came through bad weather on our trip and they were concerned and thoughtful. Reasonable rates, it was extremely clean and smelled so good! . The beds were super firm, not my liking, but I still slept great. We had a great stay and will definitely stay again if we are ever in the area.
We stayed four nights at the best Western while visiting my father-in-law and mother-in-law. It was by far the cleanest hotel I have ever stayed in. They cleaned our room daily, which is a rarity since Covid. The staff was beyond accommodating and very friendly. The laundry area was immaculate, as well as The lobby, the breakfast area, and the common areas. Our room was so clean. I couldn't believe it. I will definitely stay here every time we visit my in-laws I highly recommend this hotel.
Management at this hotel is excellent. By that I mean the front desk is well staffed, professional and friendly. The hotel is clean and well maintained and any request for service is handled promptly. For a budget priced hotel the staff and management were excellent.
Came to town for a wedding. Check in was fast and easy. Staff was great, hotel was clean and well kept, very quiet, we had no problems at all. Internet worked decently. Parking was a little weird but not too bad.
Made a reservation specifically to spend the night to use the pool. Was told the pool would open the next morning at 8 am. Went down to desk and was told the pool would not open until 10 or 11 - the 2 people at the desk could not agree on the pool hours. Will not stay again.
I was pleasantly surprised at the cleanliness of this hotel and the friendliness of the staff, particularly Rene,.We were checked in promptly. We had no issues at all. We will definitely stay here again if in the area.
My husband and I stayed at Best Western Harker Heights to visit family for the Thanksgiving holiday. The location was great (5 miles from my stepdaughter's house), near shopping, the highway and restaurants. The room was clean and spacious. The free breakfast was nice...lots of variety and the food was warm and fresh. Convenient hours. The customer service was awesome! Rene, the front desk manager, was very courteous and personable. I spoke to him prior to booking the hotel. He answered all my questions and sold me on the hotel. I needed the reassurance because I read TripAdvisor reviews of other area hotels and wasn't comfortable booking at some others. Everything Rene told me was true and he really made our stay very enjoyable. He held our reservation without a credit card (only as a courtesy because I didn't have it handy at the time) and after we got there, I called to let him know we were in town but were going to dinner and would be checking in after 3 pm. Rene told us to take our time and come check in when we were ready. His excellent customer service, facilities, amenities and location are why I would recommend this hotel to anyone visiting the Harker Heights/Killeen/Fort Hood area.
You can't, I won't be staying at this one ever again. The room I booked was non smoking. However, the room had an overwhelming smell of smoke. I reported this to the front desk and the best they could do was offer to deodorize or refund me. The only problem with this was that all of the other places I would stay at were full. I complained and begged him to switch me rooms and despite him telling me they were full and couldn't he did 30 mins later to an room that had been closed for maintenance repairs. I went to check this room for smoke and the room was fine but the whole hallway wreaked off marijuana. The reviews are bogus this is a catfish hotel!!! Great if you are a smoker obviously not great if you aren't one and have a 2 month old baby. Never again!
Excellent hotel for the price! It smelled fresh at entry, friendly staff, rooms were clean & everything in the room worked. Ice machines worked too and the breakfast was good with a nice variety of food.
We took a recent road trip around Texas and fortunately decided to spend several days at the Best Western in Harker Heights. The hotel is super conveniently located near, grocery stores, shopping centers, a movie theater, restaurants, fun family activities, near Ft. Hood, close to but not next to the highway, yet away from all the craziness and lack of tranquility that one might experience in Killeen. The hotel rooms and common areas are clean, well maintained and attractive. Most importantly, the hotel is run and administered by a great, professional and helpful staff... particularly a gentleman by the name of Rene. When one thinks about customer service, this man personifies the term. He was beyond professional, helpful and courteous... this hotel staff member actually took great pride in providing outstanding service to his guests, he was proud to provide excellent service to the military community and the community in general. One thing that I found particularly amazing and impressive is that this staff member... because of experience he had gained through serving customers... had accumulated an assortment of various seemingly random items which he kept behind the counter, such as tape, plastic forks and many other things which customers sometimes needed but could not conveniently obtain at times, but he was a step ahead of customer's needs by keeping a lot of these random, handy items just in case guests needed them. I found his attitude towards providing outstanding customer service to be exemplary. During our stay our TV set malfunctioned and it was painlessly and quickly replaced. We cannot say enough about the positive experience we had while staying at the Best Western in Harker Heights and we look forward to staying there again. We really want to thank the staff, especially Rene for our fantastic stay. We highly recommend this hotel to anyone planning a stay in and around Fort Hood... it is perhaps the best customer service oriented hotel in the area!
This is an exceptional clean place to stay. They offer many amenities that are priceless in your travels in this day and time. I enjoy the peace that I have when staying at this Best Western. Your family will enjoy staying here.
We stayed at this hotel for 6 days. Check in was very easy. Very nice and clean hotel. Housekeeping checked in everyday and clean towels were brought to our room. Excellent breakfast! Many different choices for breakfast. Friendly staff.
All the staff were friendly. The beds are wonderful and rooms are very clean. Will stay here again when in the area. In fact we left after 2 days and came back for a 3rd night. Also the water at front desk is amazing.
I enjoyed my stay it was very quiet very clean it was safe to park they had cameras around the property I loved the hot breakfast my room smelled really clean I would recommend this hotel and you get more than your money's worth
All of the staff at this hotel were wonderful. Anytime you passed one they smiled and asked if you needed anything. The rooms and bathroom were super clean. If I need to evacuate again I`ll be headed for this hotel. The whole stay was wonderful.
Have stayed here before and would again. The staff is well trained and accommodating. Management is hands-on and present if you need them. friendliness abounds. Taking into account the covid-19 rules and restrictions, could not have asked for a better stay.
The location is central to restaurants, fast food establishments, a major grocery store, shopping maill and major banking institutions. The quality and comfort of the rooms, the cleaniness of the entire hotel is top of the line. The bed is very comfortable. You are guaranteed to have a safe, clean comfortable stay at this hotel. The staff here are awesome professional. I chose to stay at this location when I travel to this area for business for all of the reasons Ihave listed above.
I've stayed in a few hotels. The staff here are doing a great job and work hard to ensure a comfortable stay. The rooms are comfortable and clean, they don't have the overbearing smell of air sprays which is nice. Breakfast was good and now that they bring it out to you, the service was quick.
The hotel was clean, offered free breakfast which was good, near interstate and restaurants. It was a good choice. The staff was very kind and helpful. I will stay again.It is also near a hospital so if you are having surgery.I recommend you stay at this hotel.
I don't usually write reviews but I felt like I needed to express how pleasantly surprised I was when I first checked into this Best Western location a few months ago. I travel quite a bit for work so I am always looking for a good bargain hotel that I can regularly stay. I have been disappointed in many of the other ones I have stayed in until I found this place. They were very welcoming, adjusted check-in time to my schedule, friendly, and clean. The owners, Mr. & Mrs. Patel, the receptionist, Rene, and the housekeeper, Ayeesha are super excellent. It feels peaceful and secure.
Loved this hotel ! Renee the manager was really nice and informative at check out you can tell he really cares about the guest and loves his job. Kayla who worked the night shift was really sweet and always happy when you came in or out also my hands were full with food and drinks and she offered to help me carry them to my room. I never had that at a hotel before. Breakfast was fresh and over at 9 but they still put out fresh breakfast right before 9 which was really nice! Very clean beds were comfortable. Very happy overall not 1 complaint!
One of the best hotels I've ever stayed at! We moved from Arizona to Texas, and needed a hotel to stay in our first few nights until we got settled. This hotel was perfect! It was in a great location, right off the freeway, made it very easy to get to anything we needed. There was a pizza hut and chick's chicken right there (we walked to pizza hut one night), and a Target with other restaurants and stores just down the street. The staff were all very friendly and helpful. It was quiet and clean. We used their laundry services which were adequate. Breakfast was better than most continental breakfasts I've been to. I was extra impressed with how quiet it was there, of the 6 nights we stayed, 4 were very quiet, 1 was average, and 1 night was a little louder (Friday night). I'm a very light sleeper so always sleep with earplugs when I'm at a hotel, this is the first hotel I didn't need them most nights! Highly recommend if you need a place to stay in this area, great price and great accommodations.
We had reserved online and once we got there we were greeted and checked in real quick. The room was super clean and the whole hotel was very clean and organized. We were very surprised at how nice and clean it smelled and how nice and clean it was. We had breakfast in the morning and it was delicious. They had a variety of food and my kids enjoyed the waffles shaped like Texas. We were overall impressed with the service and cleanliness. We will be back to this location soon!!!
We stayed at the BW Harker Heights for 2 nights, the week before Christmas. The furnishings were modern and in good repair, the rooms were clean, the hot breakfast offered a good selection of options, and the business center and work-out room were very convenient. It was an amazing value, with free internet and parking, all in a convenient location. The staff were super friendly, helpful, and knowledgeable. We would definitely stay there again.
We had a short stay at this hotel and it was very nice and accommodating. Clean and well maintained inside and out. Free breakfast was very good and everything was very clean. It was easy to find and to get in and out of the Hotel. It is close to several eating establishments also. Thanks to the staff for making our stay pleasant. We will stay here again.
We were welcomed by rename at the front Des. He provided all the needs that we have for lodging at the Harker Heights Best Western. We interact it was him almost every time we entered or left the hotel. He was one of the most pleasant people we had met in the hospitality industry.
Great, convenient location, room was clean and big. All of the staff were super friendly. Breakfast was filling with several options. Let us fill cooler from ice machine. Would definitely stay here again.
Nice room and comfortable stay. Tiles in bathromm slick when the mist from the shower settles on it. Put towels on the floor to keep from slipping, otherwise a great stay. Great hotel people. Would stay again . Just becareful in the bathroom.
It has been a number of years since I stayed at a Best Western. This location did not disappoint. The staff was wonderful, the room was clean and the location was great. They even offered hot chocolate and warm cookies after dinner. Very nice...
I have to come to Killeen often and have stayed in many hotels, but after my stay in October I have decided that this is the only hotel I will be booking from now on. The location is great with many essentials and attractions in walking distance, the staff was warm from the time they greeted me to the time I left. They went above and beyond to meet the slightest of my needs. They cared. The hotel was clean and comfortable and I would recommend this hotel to anyone traveling this way. Ryan the manager was one of the several staff who limitlessly provided superior customer service, I am grateful and look forward to my next stay.
Great hotel, super friendly staff. In town for baseball tournaments that my husband and son were working at, we decided to spend the weekend. Hotel was clean and nice. My son and husband got breakfast before heading out to work, my other son and I overslept breakfast but upon check out were asked if we got breakfast I told him we have overslept but it was ok. He told me they were cleaning up breakfast then we could grab something if we wanted, I thought that was very nice to offer.
We were very satisfied with the room and staff. They were helpful. The location was great for us, we were visiting with family, and close to restaurants. We would recommend Best Western to our family and friends.
The rooms were clean and the staff was very accommodating. Eboni (night clerk) was very helpful. Location was great. We were in Killeen for a funeral. The hotel was walking distance from the funeral home (although we didn't walk).
This hotel is very neat and clean and well maintained. The location is great, with easy freeway access and restaurants and stores very nearby. But the staff are what made my stay most enjoyable. They are prompt and extremely courteous. I will be staying here again!
Excellent, as always! I always stay here when i am in town. I have stayed at two other hotels in town, and neither one came close to the quality of service and amenities that I enjoy here. The staff are friendly and helpful, and are genuinely interested in making their guests' stay as pleasant and enjoyable as possible.
Wonderful service. I will always try for Best Western in my future travels because of this hotels' staff. The room was very comfortable and clean. We were always greeted when we returned to the hotel from our days' activities, made us feel special.
We have stayed here for 6 years, driving in at least twice per year, to visit relatives. The staff here treats us like family. It is very comfortable, and the breakfasts are outstanding. Everyone goes out of their way to make us comfortable and happy.
I been ther a few times and I always get greeted with big smiles. I m not a breakfast person so I dont use the breakfast option. at checkout they alwasy ask if I ate, and I alwasy get granola bars and water for the way. The staff is great. Last time i was very hot, by check in they noticed it and they was concerned about me and with out asking they gave me a water Christiane Painter
Stayed 8/2/19. The man at the front desk was nice and very informative when we checked in, and later the woman on the night shift was also friendly when we came in late. The room was clean, and comfortable. Pool was also clean, and a nice break after a busy day.
Enjoyed my stay at Best Western. The staff made sure my wife and I had a wonderful time by taking care of our needs while there. They kept our room clean and tidy. They have a good breakfast nook area with a nice array of items for breakfast.
I stay at this hotel in June 15 to 17, 2019. I stay in room 111. It was really beautiful and clean room. We also liked that everything was closer to hotel such as McDonald's and Pizza Hut. We had excellent room service. All the staff was friendly and helpful. I will definitely come back to this hotel again. I would definitely recommend this hotel for everybody.
I enjoyed my stay it was wonderful,customer service was awesome front desk Kayla was always friendly and helpful with a great attitude and smile. Rooms were very clean and beds were wonderful to sleep on. everything was excellent for my visit once again and I would just like to say keep up the good work and Thanks Best Western
On the positive side, the hotel was very clean and had wifi. The staff were friendly, but make sure to have your reservation number with you, as they may not find it based on your name alone. The breakfast was minimalistic and a big disappointment, as they used plastic cutlery and cups, and paper plates and bowls, a cafeteria atmosphere. Some other guests were very loud until late evening. I would not choose this hotel again.
This hotel is clean and all staff were great and professional. We are left our cell phone on top of our car while we were unloading our luggage and we get a call in room notifying us that a cell phone is still on car and that it may be ours. Sure enough we were thankful for honest staff at BW
Very well appointed hotel near Ft. Hood. We were driving from Missouri to Texas Hill country trying to find a room for the night. There were so many hotels that were booked in the area between Dallas and Austin. We found this hotel a little off the highway, but turned out great. The rooms and bed we're just right. Very clean and had everything we needed for a good night sleep.
Needed a place to crash for a few hours. This BW was the right price, had breakfast and was clean. The front desk staff was sooooo nice, especially Kayla! The hallway carpets had been cleaned and I didn't care for the scent, but the smell wasn't in the room. The room had a fridge and microwave and the shower was great! Plenty of towels and shampoo, conditioner and soaps.
Stayed here for one night. Clean, good breakfast with Texas shaped waffles, yogurt, other breakfast items. The only improvement was that the lobby had a cleaning chemical smell that I didn't really like. Beds were comfy.
The staff was very friendly and made sure we had anything we needed. We were there for a wedding, and everything was easy to access. I was pretty impressed on how friendly everyone we met in Harker Heights was.
I absolutely would have given this place 5 stars. From the staff to the room to the great breakfast and the wonderful pastries set out for the guests....this facility surpassed my expectations....except for the overwhelming smell of the bargain cleaner, Fabuloso! The smell is quite overwhelming. That is my only complaint. I hope they will consider changing their cleaning agent cause I definitely want to stay again.
The front desk was not trained in hotel privacy. We were women traveling with small children. Did not ask for ID when asking for a room key In several occasions. And there was an older gentleman who parked himself at the front desk leaning against the counter. He inserted himself in my personal financial business discussion and was not asked to leave when discussing my credit information and room number. I spoke with the manager. She was kind and seemed to want to help with the situation. However when I checked out she made a point to come to the front desk and of course the older gentleman was there. She also made a point in introducing him as the owner of the hotel. As if that makes a difference. I was extremely disappointed. It was a security issue for me and was treated with blatant disregard.
Love the recently purchased Best Western property close to Ft Hood, I usually stay at the BW at copperas cove, but this is my new go to hotel, close to all places to eat and shop, work and play. New rooms and super clean
We have stayed at others but Best Western is on top of our list. You get many amenities exercise room, continental breakfast, internet, easy in & out to shopping nearby HEB, Walmart, and restaurants. Don't take my word for it come see for yourself and meet your new family.
I am in the Killeen area all week for work. At a fair rate, this hotel provides an excellent base for me. The manager Carmen and her team are always friendly, helpful , and welcoming. The hotel is extremely clean, the wi-fi is good, and the breakfast is better than most hotel breakfast fare. The location is a little off the freeway which is a good thing as the Harker Heights/Killeen area is a loud, congested area with loads of traffic. Using the service roads it is easy to get in and out of the the hotel and it is near all kinds of restaurants and retail. Again as a business base or just an overnight stop I can recommend this hotel. Thank you.
I've stayed here for over a year and a half on and off. The place was great the employees were awesome. Always made me feel like home. The staff there are super friendly and great. I'd stay there longer if my job sent me back out there. Keep up the great work guys. I would definitely recommend this place to my family and friends .
Arrived here after the Marriott in Killeen gave away my room for one night of a week long stay that had been booked a week earlier. The night clerk was ready with my bad news and said she had called around to find another room. I'll fire them up in a later review so on to the BW in Harker Heights! The property was clean and well lit when I found it at 9 p.m. after driving in from DFW. The staff was ready for me and got me checked in right away in a ground floor room. They noted I looked tired and offered water to me they were willing to purchase from the hotel's travel market. I declined but was impressed with their thoughtfulness. I inspected the room and noted that the room was clean and the bathroom was spotless as well. A good quiet nights sleep was followed by the hearty breakfast in the dining area while listening o the news channels. The food selection was plentiful and coffee was spot-on. I seriously considered staying for the remainder of the trip but had co-workers already in the 'other' hotel so I ended up moving. This gem may be 4-5 miles east of 'downtown' Killeen but it more than matches the higher priced options so you've got a choice people.
We are a Best Western family for life! Ms.Carmen and her staff will make your stay enjoyable and do their very best to meet your every need. When they smile and ask " how are you today" you can tell and feel they truly mean it.
Staff was extremely friendly and helpful. Our stay was not for fun but for a death in our family. Staff were very considerate and helpful to us. They asked every day of our stay if we needed anything or could help in any way. We highly recommend this hotel!
My associate and I stayed for 10 days on a business trip. The staff was such a pleasure to see in the mornings and late nights. I must say Carmen Knight is a true professional with outstanding hospitality skills! I can tell she really enjoys making sure the facility is spotless and the guests are happy. BW is lucky to have her! I also want to give a shout out to Kayla. Very nice young lady and always cheerful and helpful no matter what time we would get back from working. I wish we could hire both of them! The morning full breakfast bar was always clean, fresh, and food was great to start our day. The room was also very nice and the housekeepers always had our room spotless every evening when we returned. Most people don't do this; but whenever I see my room well kept, I leave a tip everyday for the housekeeping when they deserve it. I left tips daily with for these folks and a thank you note and to my surprise, received a thank you back on my note. I highly recommend this hotel if your travels bring you to Killeen, it is just 5 minutes away and well worth it. Thanks again Carmen and Kayla!
Friendly, easy place to stay. The room was clean,quiet and comfortable. Geat internet service and wonderful breakfast. All staff were friendly and happy. We would be most happy to stay at this location again.
We stayed 4 nights at this very accommodating and very friendly Best Western. By the time we left I believe we knew most of the staff. Every time you walked into the hotel a smile greeted you and a kind hello. Our room was a good size and had everything we needed. Nice size refrigerator and great TV. The bathroom was spacious. Lots of counter space for my “stuff!” The Bed was very comfortable and the AC was quite. But it checked my number one request of any hotel the best.....IT WAS VERY CLEAN! Every aspect of the hotel (room, hallways, entry, parking lot, etc) was spotless. I have never seen a free breakfast bar that was kept as clean and fresh as theirs. The owners and employees take pride in their hotel and it shows. Thank you. We will return.
the Best Western in Harker heights is a great place to stay, my friends and family members from out of town insist they stay there, the rooms are nice , spacious, and clean and the staff is friendly, and always willing to go the extra mile to take care of you!
Anna Lisa and Carmen will make your stay exceptional! Worry free stay. Be aware when using Hotel Quickly for they do not release your prepaid funds when reservation is made. But the hotel front desk can help correct that and make your stay enjoyable.
We stayed this past weekend at the Best Western in Harker Heights. The hotel was clean. The staff were friendly and inviting. The location was great. We swam in the pool and ate breakfast. The food was great.
We stayed in 3 hotels between Texas and Louisiana. This was the only Best Western. This was BY FAR our favorite. Very comfortable, extremely friendly and responsive staff. Everything was great, but the staff made it an exceptionally comfortable stay.
Nice property with easy access of the highway. Friendly staff that were attentive to guests and always ready to help. Clean and quiet rooms. We did not use the pool or fitness center but both looked well maintained.
Great amenities and facilities Staff extremely professional and helpful. Greatly impressed by the way we were received each time we were in need of anything. Will definitely be heading back to visit the area again and Best Western ov Harker Heights will be a part of our families itinerary.
The staff at this hotel were friendly and always looking for ways to make my stay the best possible. The room was clean, comfortable, and the breakfast better than I anticipated. I had one minor problem with the door card reader which the staff immediately addressed.
It's a great place to go and feel so welcomed. The staff all the way down to the cleanliness was very rewarding. I would highly recommend others to stay. It's well with it!!! I will be returning at a later date...
The only decent hotel around. Daughter visiting friends close by while I get to leisurely shop and eat in and out within walking distance. Shopping centers right next door. Being close to highway I decided to take road trip north to Waco to visit Magnolia market and on way back bought Harley Davidson t shirts. So quaint and considering that it's close to all, the hotel was quiet!!
Rene is an asset to this hotel. He was extremely helpful, cheerful and made us feel as though we were home. And the breakfast he and Joe provided was "just like mom's" Rooms were clean and in God condition. Would stay there again if ever in Harker Heights.
Very welcoming front desk. I had the pleasure of working with the general manager and the manager. They could not have been any nicer. The room was nice and the bed was very comfortable. The breakfast had many choices. I loved the Texas shaped waffles. I have never had the need to use a hotel's business center but I did this trip and I was very impressed. Would definitely recommend.
I was greeted with a warm smile from the moment i walked through the doors. First thing you notice is how clean the hotel is and the rooms are just the same. The bed was so comfy I slept like a baby and breakfast was plenty plus delicious.
No one ever mention the housekeeping but they were wonderful. Helpful and pleasant. Some of the quest were kinda weird but overall my stay was perfect and close to my doctor appt and my children. Parking was very safe place to park your vechile. This was our second time staying there and I would stay again when we visit our kiddos again. Price of the stay was excellent.
Amazing people! Great facility. From the time we approached the front desk until we left 3 days later we were constantly met with smiles, warmth and genuine friendliness. If the facility were not enough, the people were over-the-top!
Always enjoy staying at this Best Western. Friendly staff and very helpful. Rooms very clean. Location is great because it near highway, grocery store across street, several fast food near by. Not far from good restraunts and shopping.
This was by far the most pleasant stay I have ever had in a Hotel. The owner and staff were wonderful. They were pleasant, kind and helpful. The hotel was spotless, and beautifully decorated. The rooms were lovely and the bed comfortable. I was located near shopping and restaurants. It was quiet and handicap accessible. I will be using this hotel again for my personal use. I would recommend it to my family and friends.
I say surprisingly because the price was super cheap so I was taking a gamble even with the great ratings. I wasn't disappointed. Front desk was always friendly and serviceable. The place looks newly renovated. Comfy and updated rooms. Very good for value. Would stay again.
Safe, very nice and clean with comfortable beds. A lot of people probably don't see it off the highway because its on a side street off Indian Trail. Do yourself a favor and find it, this picky wife recommends it.
Had the pleasure of encountering an awesome weekend get-a-way. The staff was very friendly and they were there if I needed anything, hotel has clean and spacious rooms,beautiful inside décor, comfortable beds, great price. will stay here again, give them 5 stars
Great stay , Ruben and Carmen were excellent host, I would recommend a stay for anyone looking for a short or long stay. We are looking forward to staying at Best Western again for our next trip to Texas
We really like everything about this Best Western. The location for us is close to family when in town. Very clean site, organized and attractive. All of the employees are friendly and helpful. There is a business room and a nice work-out room with working, nice equipment, TV, water available. I would highly recommend this hotel.
I stay at this hotel every other month for a weekend. I always have a great experience. The staff is amazing. The rooms are clean. It has a cozy atmosphere. If your a coffee drinker, there is fresh coffee available 24 hours a day.
Easy access to the hotel. Greeted by Rene, who was friendly and provided excellent customer service. Room was clean and quiet. This BW is close to ample shopping and restaurants. Complimentary breakfast and has an outdoor pool. Would(will) stay here again.
Very good service from Staff, Clean and practical. Internet and computer services provided were great. Needed to scan documents and was able to accomplish all my tasks without a hitch. Was able to take care of my work, exercise and leisure all in one place, very convenient.
We liked this hotel very much. It was pretty and very clean. The room was perfect, we enjoyed the breakfast.The location is very good for visiting friends and family in that area of Texas. I think anyone would enjoy a stay at this great hotel.
We were traveling from Arlington to Dallas and decided to stay here. We made our reservation in the car and confirmed as we pulled into the parking lot. When we walked in we were greeted warmly be Rene. Despite the last second reservation he was able to sort everything out with a pleasant and patient demeanor. He was here the next morning with a smile and made sure we knew about the complimentary breakfast. Oh, and the rooms were clean and comfortable too. We will surely stay here the next time we are in the area.
I found the hotel to be very clean and welcoming. Everyone made my visit enjoyable The room was clean, the bed was comfortable. The swimming pool was inviting and clean. I look forward to staying here again in the future.
This hotel has a great convenient location. There is a large breakfast selection, which I really enjoyed. The staff overall was helpful, but Carmen went above and beyond to make sure that my stay was great. I really appreciated the easy checkout process and plan to stay again in the future. Overall, I would recommend this hotel to friends and family if we were to ever be in the area again.
The staff was friendly and accommodating. The beds and pillows were so comfortable. The infusion water was a treat. Central location with easy access to highway. Enjoyed our stay and would recommend this hotel to family and friends.
This is a great new hotel. Huge selection for breakfast and the rooms are worth the price. Perfect location with everything so close and near. The out door pool was great to relax and enjoy the summer night.
I stayed at this property July 10, 2017 room 204 (I think). Check in went well, plenty of restaurants and a large HEB grocery close. My room was quiet with micro/fridge. Parking was plentiful. Basic continental breakfast buffet. I would stay here again.
affordable, relatively decent, fairly convenient location to local areas and activities, not a bad place to stay for the money. with the construction in temple area, this location provided a nice relief from the hectic congestion while on vacation without being so far out of the way as to cause much additional travel time
the hotel was very clean, brekfest was great, and staff was very profecional , from check in to check out. We were there for a convention and we are already making plans to stay at the same hotel for next year, we are aware that there is more options but we were imprese by teh esperience and we want to stay again nest year.
ANother very nice Best Western, Modern &up to date with furnishings. THe staff was very nice. The rooms were very clean. It was a wonderful stay. very miro drawback cycling a?c. Ican not think of a nice place to stay near Fort Hood, Temple or Belton, Texas
The hotel is recently renovated all over and you can see they care. The lounge and dining areas are gorgeous and the rooms are very well done. Everything is clean. The real star here is the management. They were great and treated us like family.
I had a 1 night stay and this was the top rated place in the city. That was a surprise, but it's Harker Heights after all. Reasonably clean - the duster at the bottom of the bed was NOT, so I made sure I didn't touch that. I was on the first floor in room 115 and the smell of Chlorine was STRONG... I don't think that anyone or anything can remain alive after a dip in the pool if the smell from my room in any indication. I spoke with the marketing manager who promptly gave me 40% off my night and told me to contact her if I'm in the area again for special pricing. The bed was pretty comfortable and I slept well after my television was reset by the front desk person. Breakfast was decent and the friendliness of the staff made this an ok stay. I would definitely want to smell my room before another visit, but I would give it another try.
This is a beautiful hotel! Customer service was a 20 on a scale of 1-10!!!!!! I have stayed at many hotels across the country this was by far the best! Clean, new, great breakfast! I loved the shape of the waffles in the state of Texas and the initials BW on them!
We enjoyed our stay at Harker Heights. The room was very clean, neat and quite. The staff was very attentive to our needs on check-in and check-out. The breakfast was outstanding. The lobby made a great first impression as we entered the hotel. If we are ever in the area again, we will stay at this hotel again.
If considering staying here I would recommend asking for Carmen. Great attitude and personality. The Hotel was right off the highway and near a lot of great food establishments. Breakfast buffet was great.
This is a great place to stay if you are in the Harker Heights area. The hotel staff is very helpful, accommodating, friendly and pleasant to deal with. The breakfast was great every morning, the rooms are clean and comfortable.
Very nice clean and friendly staff good breakfast internet is trash you get connected but then can't get on internet but hopefully it's fixed by now bring a hotspot just in case food was good and they have guest laundry and a few smoking rooms
We can always count on our stay at Best Western Harker Heights to be the restful, clean and quite place to be with friendly staff to help make your stay great. A great morning breakfast and coffee to start you day every time.
We are very pleased with their stay at the best Western in Harker Heights the breakfast had lots of varieties the rooms are very clean and I like the lights in the parking lot The staff were very friendly and helpful
Quality of staff and comfort of the rooms are superb and the full breakfast is great! This Best Western has delivered on the promise of providing quality customer care and dedicated service to Best Western guests!
I was very pleasantly suprised. I normally stay at a different brand hotel on my routine trips to Killeen. I was forced to book with BW in Harker Heights due to lack of availability at the other hotel. Upon arrival i noted that the hotel is easy to get to with easy access on and off the freeway. There is ample parking, abeit only one way in or out. The outside of the building is unremarkable with minimal landscaping. The real suprise came when i walked inside. The hotel is bright, clean and inviting. The entire interior of the hotel has a european feel to it, I have stayed at many hotels of all kinds and price ranges and this one felt like many much more expensive hotels in europe. The common areas are immaculately clean. The room is bright and shares the euro style. The furnishings were comfortable and the bed was exceptional. The staff was very polite and professional as well as cheerful.
This is a clean hotel. Decent price. Friendly people. I had to leave before breakfast so I didn't get that experience. Didn't have time to work out but nice exercise room and pool area. Would stay there again.
Awesome stay. Will stay here next time I am in town. Great location and I felt safe during my stay. Love the access to the business center. Very convenient location. Staff was friendly and always very helpful
We had a clean and comfortable room. The staff was friendly and attentive. The breakfast had good options too. We noticed the juice machine was but working correctly so we informed the staff. Within a matter of minutes, someone was there to work on it. I would definitely stay here again.
We loved the hotel and the location. Breakfast was so amazing. Carmen made us breakfast and too the time to greet everyone and tending to the front desk too. She has excellent multitasking skills. Location is perfect. Everything is close and easy access to the highway.
Great place for the price. Carmen and hotel staff were excellent. Hotel was very clean, smelled good and well taken care of. Hotel was near restaurants and fast-food, stores grocery and movie theater. Also, immediate freeway access.
Staff is always courteous and helpful. Location is great for me. The room has always been clean and comfortable. The pillows are great for sleep or relaxation. I have stayed here over a dozen times this year. The only place I will stay in Harker Heights/Killeen
The rooms are clean, modern, reasonably spacious, bathroom was a little cramped but not horribly so, the complimentary breakfast was decent, shower could have used a but more water pressure overall a decent stay
The beds are way to hard. They also have platform beds in the rooms and they slip off the platform when you try to get on them. I almost fell off due to that. Also, air conditioning did not stay on most of the time. It was hot while trying to sleep.
Stayed one night. Great firm bed, good micro and fridge. Good channel selection on LG television. Good water pressure in shower, which is always a plus. Very nice staff. Okay area, fast food and other nearby. I'd stay here again if I pass this way.
For the last five years or more this has been the perfect place for me. I have even brought friends to this hotel and they love it too. This hotel is close to where I had to attend business meetings. This hotel is close to eating places, shopping places...it's just a great place convenient for driving.
Glad to stay at a newly opened BW in Harker Heights during a holiday weekend. Everyone was very nice and helpful. Breakfast was very organized and fresh. The cookies daily were fresh and yummie. Hotel was n a good location and very close to eating places and the highway.
I am most pleased as I go into my 3rd week here in Harker Heights. Very good staff and helpful in every way. Carmen is a delight to work with. Rooms are nice and spacey, shower has enough hot water and internet is better than average at this price range. Free Breakfast is good but about the same every day. I do wish they would add sugar free syrup for diabetics. Location great as it is 3 minutes from expressway and has a grocery store just across the street. Some fast food joints nearby as well. Best Western has certainly improved on the previous ownership. They have Direct TV but no mlb or nhl channels, but they do get NFL network. Decent size TV. Have a refrigerator and a microwave in the room. Only reason I did not give a 5 is that the hotel is designed to serve the budget or business folks on the road.
We enjoyed our stay and the staff was pleasant and very helpful. Breakfast was always hot and very good. The hotel is clean and the beds are fantastic.. We would go back and stay again..Check in was easy and we were late getting there but they didn't mind. We got our room and we were asked if we needed anything before we retired.
all I can say is good luck with your room keys. and when you do have an issue, be prepared to get blamed for it not working. over two days at the hotel, we went through roughly 13 sets of room keys. the front desk will just tell you that it's your fault for putting your key close to a cell phone, or television, or radio, or microwave, as these items will deactivate your room key. i didn't have a cell phone with me so there went that excuse
This is the Best Best Western I have ever been. The Staff was extremely nice, the Hotel was clean, updated with a modern look from the entry to the rooms. We had microwaves and refrigerators in our rooms, our beds were comfortable. We stayed on the 1st floor, and it was quiet. The location was perfect! We were minutes from the malls and all of the restaurants, and literally 15 minutes from a water park we enjoyed while we were there. We will be back there every time we come to Killeen, Texas.
some of the other we looked at didn't appear to be in as nice shape for the price, the lady in the breakfast area was very nice and she has a welcoming attitude and it really nice in a large area. pool was nice and clean.
Very friendly Crew and rooms very very clean and nice, Breakfast was good hot fresh made cookies was offered to us when we checked in, Over all very good stay here at Harker Heights. I will be back and besure to stay here.
The staff are friendly, Patricia the receptionist was always helpful the whole week we stayed. Another plus is that the rooms are clean and they provide you with anything else you might need. My kids loved the cookie station and breakfast was great! The pool and laundry room are a plus. It's also close to restaurants and shopping.
See Carmen she is extremely sweet and very helpful. We had many questions about the area and she went above and beyond on letting us know what the local favorite places to eat and go visit. The new breakfast employee also was very sweet overall that's what made our stay so enjoyable. This is a GREAT hotel! Thank you to the staff at Best Western for a memorable stay.
Comfortable bed!!! Clean, and new. Would stay again if we are ever in the area. Friendly staff willing to help. Location convenient to good dining, hoping and Fort Hood. I don't know what else to write this is really ridiculous, must be minimum of 200 characters, just trying to fill space now.
Overall this hotel is excellent. I can only remark on a couple of things they can improve upon. The breakfasts need more variety. The gym needs to be monitored more frequently to ensure the equipment is clean and working and the a/c is on and properly regulated.
We stayed at this hotel when moving to the area. The hotel appeared to be newly remodelled and was VERY clean. The color choice and style was very modern. The room was comfortable but the mattress constantly slid on the new platform. Hopefully this gets addressed soon because it was the ONLY negative during our stay...more annoying than anything else. The pool was perfect for smaller kids. The breakfast was adequate but not amazing.
I was so pleased to find this hotel in Heights. We were in town for a night to visit friends. We lived here 5 years and never knew it was there! This is a great place to go if you have family. The pool is nice but not too deep. The rooms are very nice and the beds are comfortable. The staff was very helpful and they even put out chocolate chip cookies in the afternoon. Yes, you will find some people who look like they may live there...because they do. They are military families waiting on housing- its the norm in the area.
Karmen front desk lady was they only good experience we had while we were there. The cleaning lady on 3rd floor was rude. If you want to listen to loud rap music and an bad attitude go here. Hotel is nice but some of staff is not.
Staff was friendly at both check in and checkout and were very helpful. Room was clean and nicely updated. They had 2 USB ports next to the bed which helped with charging our phones. Bathroom had plenty of towels which was nice. I had zero problems with my stay.
I booked this hotels based on the hotel's website that it was new and had pillow top mattresses. I found out later that the hotel is not new but under new ownership and all rooms had new mattresses. Did not sleep well. The breakfast was the usual continental style which kids usually enjoy.
The greatest thing about this hotel is the location. You can't beat it because you are so close to everything. I slept well in the king size bed, and I enjoyed the exercise room. I would stay at this location again because the hotel staff were wonderful.
Miscommunication from staff had me upset through the whole stay. However they did comp my room for a night. The best staff member there and the nicest one of all of them was there Director of Carmen Knight.
This was far the best hotel in harker heights, this was the best experienced. The staff was very friendly, and very helpful, the rooms were very comfortable and cozy. Inside of the room they many amenities like a microwave, refrigerator, hairdryer and other things. This place is recommended to everyone.
Great place to stay.. Friendly staff and clean rooms. Stopped in after long day with family and didn't feel like driving back home late night. Stopped at couple other places but was not feeling safe. Saw this hotel across hwy and decided to stop here. Glad I did
The staff was very nice, clean rooms, gym with nice equipment and space to do other activities, fast computers in the business room. By far the best in many categories. Will stay again everytime we visit the area.
Upon arriving into town early I stopped by the hotel to see if I could check in early and Carmen was extremely friendly and was able to get me into a room. When I went upstairs to the room I wasn't very pleased with the appearance of the room and asked to be moved downstairs. She apologized and quickly asked me all the right questions and assured me that their rooms would suit all my needs. If it wasn't for her I would of left and not come back. She has excellent communication skills and was able to me make me a returning customer. I look forward to the name change to Best Western. Kudos to Carmen!!
Me and my family were in Killeen Texas for my Grandfathers funeral. My Aunt advised us if we weren't going to stay at the family house that we should make a reservation to stay at the American Best Value Inn. And I have to say I really enjoyed my stay there the staff was great and they catered to our every needs. I felt very welcomed and comfortable there. The rooms were nice and the maids were hardworking. If anyone is passing through Killeen Texas and needs place to stay I would advise them to make a reservation to stay at Americas Best Value Inn in Harker heights. Heck if I'm ever in Killeen again I know where I am staying. Aloha and mahalo nui loa Carmen and the rest of the staff at Americas Best Value Inn for looking after me and my family very much appreciated. Titus Manu Matautia from Waianae Hawaii.
I was very impressed about how clean and modern the room was! Carmen was great! She said if we had any problems or needed anything to let her know and it would be taken care of. If we are back in the area will definitely stay there again.
Rooms were better than I expected! Price was good! Would stay here again! The owners were out of town and we had a extra large group and the service was excellent , everyone seemed look good together to help everyone and make sure everyone was taken care of! The lady at the front desk needs a raise! She was very good and ready to help!
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