Best Western Premier Hotel Villa Stokkum,  Hanau

4.0/5  - based on 163 guest reviews.
Steinheimer Vorstadt 70, 63456, Hanau, Germany - See map
+49 6181 6640 +49 6181 661 580

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 164 traveler reviews
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Welcome to the Best Western Premier Hotel Villa Stokkum in Hanau, birthplace of the Brothers Grimm. As a family-run private hotel, it is our mission to provide you with personal, tailored services of the highest quality. Located adjacent to the old town of Steinheim and centered in the Eastern Rhein-Main-Region, with excellent transportation connections to Messe Frankfurt (Trade Fair) and Frankfurt Rhein Main International Airport. Enjoy the tasteful interiors and comfort of our guest rooms. All rooms are bright, offer plenty of space, are air conditioned and feature marble bathrooms. Our office desk with seating accommodation, safe, mini bar and free high-speed WLAN and our extra big flat screen TVs guarantee best business comfort and promise an unforgettable stay. For your sleeping pleasure we provide extra-long box spring beds, high-quality mattresses and a choice of 14 different types of pillows. Enjoy varied seasonal meals in the Villa Stokkum restaurant. For breakfast we offer a sumptuous buffet including a stand with chef to cook your eggs to order. Our BEE bar offers you an opportunity to feel good and unwind with a first-class selection of creative drinks, cocktails and snacks. Do you plan a sales conference, client seminar, press conference, meeting or private celebration? We have the perfect setting for your event - 14 modern seminar rooms with modern meeting equipment. Relax surrounded by nature. In our event garden there are idyllic spots for relaxation or you can play a game of Pétanque on our own Pétanque terrain. Our SKY GYM will invigorate you, whether on classic cardio machines, during a bout of functional training. Facts and figures: 135 rooms and suites, free coffee- and tea maker in-room, mini bar, LCD flat screen TVs, telephone, radio, 14 function rooms, ample parking at the hotel, five charging stations for electrical vehicles, free Wi-Fi (400 mbit/s download), restaurant Villa Stokkum, Bee bar , terrace and event garden/Petanque.

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Room 1

Guest reviews


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based on 164 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
42
Verygood
 
72
Medium
 
43
Poor
 
3
Horrible
 
4
Business Business 116
Couples Couples 23
Family Family 8
Friends getaway Friends getaway 5
Solo travel Solo travel 8
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Premier Hotel Villa Stokkum,Hanau
  • 1
    « Misleading advertising, don't care attitude staff »

    We returned to this hotel again for another visit, as we had such a great time the first time. Started the booking process by booking directly on the bw website. Booked one of the two suites available according to the webpage. Drive the 700km to Hanau and after experiencing some bad traffic, called the hotel to let them know we would arrive late but would definitely arrive . Arrived about 19.00 and was greeted by front desk with the answer that the hotel does not have suites, I had the forethought to make a screen shot or the webpage , showed this and the girl explained it was incorrect, she could however offer rooms with joining doors , which we accepted. Arrived in our rooms to be greeted by the smell of raw sewage or fouled water. Returned to reception, greeted by a different member of staff, explained yet again the full situation and was offered another room with joining door. These were advertised with double bed and king bed , received maybe king and definitely a single bed !!!. Then noted that the second room was actually a function room/office with projector screen etc. at this point patience was running thin. I asked for the manager, apparently none were available, I demanded some compensation for the string of events and to be honest criminal behavior, was offered breakfast , when I responded that I didn't think it a fair compensation I was told it's enough and take it or leave it . I am still waiting for a response nearly a month later

    3
    « Business stay.. not bad »

    room was clean ,staff were very friendly.. good food for breakfast. I thought the room will be bigger but it wasn't small either. the area around the hotel was beautiful you could just walk around. I would stay again.

    4
    « Decent business hotel »

    I stayed 1 night on business. Rooms are fine and quite big. My room was at the back near the road and outside was the cleaners cupboard where they like to have a chat at 7am. Good breakfast. Decent business hotel. I arrived to late to have dinner. Staff were helpful and friendly

    4
    « job meeting »

    i was in this hotel for 3 nights for a job meeting. Very nice and clean hotel. The breakfast was good and there is also a small gym. Really nice the bar, always open and also the location is not bad really close to the old city center where are some nice restaurant

    4
    « 2 days for Hanau and Villa Stokkum »

    Probably a very old building restored few good years ago.A lot of green around, quiet, nice restaurant.One of the very good hotels of Best western where I was in different places.For sure a good choice

    3
    « OK »

    Stayed for 2 nights, nice enough but nothing special. Was disappointed with room service- after ordering at 8pm I was told the only options available were panini. Breakfast also disappointing- no one to greet me (even though the room was almost empty) and I had to fetch my own coffee jug from behind the server's station.

    4
    « Very nice stay, but a little too expensive »

    I spent there a couple of nights for business. The hotel is big and beautiful. Rooms are well equipped and clean. Bed and pillow too soft as often in Germany. Cover too warm. Breakfast is very good, but too expensive (18€). Very nice is the new gym. Not too big but ok, a lot of Windows so with a lot of light. All equipment are new and of good quality, remarkable.

    4
    « In the middle of garden »

    Situated in a calm place in the middle of green trees. The rooms are OK, however there are different kind of rooms depending if you get a room on the old side, or new side. Breakfast is above average for German standard,

    5
    « No issue for business travel »

    Functional, clean, safe, fine hotel for a 2 night business trip. Wouldn't suit couples or families in my opinion but for a short stay for business, it was suitable. I didn't get a chance to look around but colleagues said there were good restaurants locally. We ate in the restaurant and no complaints for dinner or breakfast. Food was tasty and felt like a particular effort was made to offer more than just your standard hotel service at dinner. The restaurant manager was very attentive. Also let us try wines and advised us on our choices which was appreciated.

    3
    « Comfortable, but from another time... »

    Stayed there 3 nights for business. I slept well as the bed was very comfortable. The bathroom was spacious and well made. But the overall style of the room is old, and doesn't comply with modern hotel standards (lightning and carpets is old fashioned, plastic shower, old furniture...). Breakfast was ok.

  • 3
    « Overnight stay on a Sunday »

    Car parking excellent at front of hotel. Reception area good, but to reach designated room necessary to actually go outside (three floors up) onto a linking bridge, incorporating the emergency escape spiral stairway on the corner, covered but no side walls (not good if you suffer from vertigo); access by this route only option - alternative routing within building closed off. Other guests in same situation. No luggage assistance, but trolley available - fun on the bridge! No evening restaurant (Sunday), but minimal (three item) bar snacks available. Room itself very good, if a little tired. Recommend the five/ten minute stroll into adjacent old (1500s) walled town, with choice of at least five good and very reasonably priced restaurants. Breakfast good cold buffet, hot food limited to very tired bacon, sausage and scrambled - but surly lady chef was preparing good omelettes to order - if you had adequate time and patience! Overall, reasonable overnight stop, but not worthy of the "premier" BW status.

    3
    « Average hotel, too expensive for service received »

    The staff did not inform us that we couldn't get directly to our room without walking up and down stairs across the dining room while they were doing repairs. No English tv stations to watch. Breakfast is way too expensive comparatively. In an industry where service is key, this place is lacking.

    3
    « Good quality business hotel »

    I stayed here for two nights whilst on business in the area as the hotel is close to my office. It is very well suited for a business trip - I don't know if there is much to do for tourists in the area. The hotel is modern and the rooms are a reasonable size. My room was a twin (quite common in Germany) and the beds were comfortable and not too hard which is often the case in German hotels. There was no air conditioning which meant I had to have the window open which also allow the noise of aeroplanes in which was a little disturbing. I think some rooms in the hotel are air conditioned so if visiting in warmer months request one of these! The bathroom was a reasonable size, with just a shower cubicle which had strangely opening doors which leaked so the floor got wet every time I used the shower. Both bedroom and bathroom were clean and everything was well maintained. I ate dinner in the hotel on one evening and the food was very good. Service was a little bit slow, as it was at the bar. There is a nice outside seating area. Breakfast was also good, with a nice selection of hot and cold items. WiFi was free and a good speed. The staff I spoke to were all friendly and helpful.

    1
    « Unfriendly personnel »

    The room and bed were good but the staff is very unfriendly. I had an issue with the booking and the staff at the reception was very unfriendly solving it. Prepaid room and still wanted to charge my credit card... During breakfast one of the waitresses dropped a can of milk on the floor splashing my business suit literally from waist till my feet. All she did was giving me a tissue and walked away without any word!!! Ordering a bear took ages... Slow service, then had to wait for the bill, then had wait to get a pen so I can sign for each drink separately. That repeated itself 3 times.. For each beer... I will send them the bill for the suit steam cleaning and I will NOT come back to the hotel for sure...

    5
    « Very nice »

    Stayed two nights. Modern hotel right at the edge of old town Hanau Steinheim. Staff was very nice. Room includes minibar and snacks for purchase (there is a Lidl across the street if you need a nosh). Friend ate at restaurant and declared it underwhelming.

    4
    « Suitable hotel for business travel in Europe »

    This Best Western has most of what a business traveler would need. The breakfast is traditional. Bathrooms are small, but this is to be expected in most of Europe. Wonderful dining available in a short walk up the hill in Steinheim (Hanau) makes this a great place to stay.

    4
    « Hotel Villa Stokkum »

    I stayed at this hotel the 1st week in July for 4 nights. The hotel staff are efficient, friendly, polite and helpful. The rooms are very clean if a little bit small but comfortable. I was lucky and had a balcony albeit without any furniture. The beds are good although you may have to ask for an additional pillow which there are a number of different types available. The bathroom was spotless and there were plenty of clean towels. Food wise the breakfast is very good with plenty of choice and eggs cooked as you like them fresh. The food in the evening be it in the restaurant or lounge bar is very good and well presented. We were at the hotel at the time of the European football semi finals and the staff went out of their way to make enough seating and service so everyone could watch the games in comfort. This is a very good hotel and is well placed for the town center where there are other bars and restaurants. I would recommend this hotel for both Business people and holiday makers in the area.

    3
    « Expensive, but... »

    ...the best alternative to many outdated hotels in Steinheim. The area (old town of Hanau-Steinheim) around makes you feel a little like in a medieval movie. Staff were pleasant and helpful. Service was quick.

    4
    « Stay in Hanau »

    Excellent service and personnel, extended breakfast, hotel is close to highway and easily accessible close to a lot of good restaurants in the neighbourhood in 5-10 minutes walking distance. To be recommended for stays in the Frankfurt area.

    3
    « Not a Premier hotel... »

    We spent a night in this hotel and it was not a good experience... First of all, the room we booked was kind of difficult to find, even with the little map the reception staff gave us (at least one of the front desk ladies was nice). The room was on the 4th floor but the main little elevator only reaches the 3rd floor, so you have to get off here (carrying all your luggage by yourself) and walk to another area of the hotel, which means to get outside and walk through an open aisle in order to reach the other building (it was raining!) and then get another elevator to the 4th floor. We booked a "Double Bed-Executive Room-Deluxe Furnishings-Courtyard View" room type, it was average but the bathroom was tiny: When you opened the bathroom door, it hit the toilet!! We could not belive this. The air condition never worked, even following very carefully the instructions to turn it on. We called the front desk but nobody answered the phone. So, we had a hot, humid and windless night. Next morning, we were leaving the hotel and one of the hotel staff wanted us to go downstairs carrying 4 pieces of luggage instead of the elevator to the 3rd floor! Why? Just because! Of course we didn't pay any attention and got the elevator. The only good thing of this hotel: It's located next to the amazing medieval Hanau downtown, it was so beautiful! We had a delicious dinner at an Italian restuarant with an excellent service. We do not believe that is a Premier hotel, is at best a 3 star hotel.

  • 5
    « Nice place to go »

    I stayed there roughly 3 weeks per month over the course of half a year. The food was good but the breakfast was excellent! They also serve veggie/vegan bread spread in quite some variety. The staff was great - without saying I was served my special things,also in the bar. I definitely will come back!

    5
    « Excellent location and service »

    I've spent 2 weeks in this hotel for a business trip and I was impressed. Room are very clean, provided with kettle, and iron can be requested at the reception. Very good internet speed, large free parking and a very nice neighborhood. In 2 min you can walk in the old city center of Steinheim and to the fortress wall and tower. Many restaurant options - including the hotel one. Staff was extremely efficient and friendly and I can see the hotel is always busy with group conferences. Very close to Frankfurt airport, but if you rent a car pay attention where you refill with fuel - no gas station on the road from Hanau to the airport, and the one in the airport I honestly didn't have time to search for it.

    5
    « Top hotel, top service and nice location. »

    Room: functional, clean, bathroom with shower having good water pressure Outside parking available free of charge Excellent restaurant, really top quality and great service. (bringing your food with white gloves) Close to the old city and walking distance from supermarkets. Received a bottle of water free of charge. Hotel is located in a quiet area although close to the highway. I only take a small breakfast so to pay for a slice of breath with a coffee 17€ I find a little expensive. This is the only negative thing I can say.

    4
    « Clean room and good breakfast »

    This hotel is worth staying if you are in the neighbourhood since the rooms are clean and breakfast is very good. My room had a very good bed (very high) and one of the best i had recently. Make sure you visit the old center on walking distance from the hotel since there are some very nice restaurants in the center.

    4
    « Great hotel and staff »

    Visited hanau for a family christening , opted for this hotel . Easy to find, easy to park . Was greeted by extremely friendly and professional front desk , room was spacious and very comfortable and the missing child's bed ordered was very quickly put in place. Great location to the town and breakfast was very good. We didn't get the chance to use the restaurant , but by the amount of outside guests visiting it must of been good ... Very few free tables . All in all , highly recommended

    4
    « Nice location »

    I have stayed here multiple times. It is a nice hotel, rooms are a little on the small side, but clean & well appointed. The best part is the location - short walk up the hill to the old town - many restaurant options. For a business traveler, it's nice to have so many restaurant options close by. The staff is friendly and helpful. Despite it being close to the highway, the walls & windows are very solid there is no outside noise in the room.

    5
    « Great Business Hotel »

    They take care of the things that matter to business travelers. It is located adjacent to several good restaurants in addition to having a good restaurant on site. Breakfast is very good quality. The hotel is perfectly clean.

    3
    « The Aircon needs an upgrade »

    Have stayed a number of times at Villa Stokkum, and it has always been a good experience. This time I stayed during a small heatwave, it was 35-36C, and it was impossible to get the roomtemparature much lower that 30C. In the room it even says that the aircon only can reduce the outdoor temparature by max 6C, for a hotel of this standand this is not good enough, they need to upgrade the aircon. Apart from having to sleep at 30C, it was as expected, Room are of a good quality, and though the Hotel is located just next to the Autobahn, you cannot heat the cars.

    3
    « Average Business Hotel »

    This hotel is not bad. It is decent but definitely for the price nothing outstanding. Rooms are very small bed was very small. Bathroom not too impressive but not too bad either. Given that there are not too many choices in Hanau this is one of the better choices.

    3
    « Good but generic business hotel »

    This is a clean, good business hotel. My single room was on the small side, once I opened my suitcase I had to step over it as there was not enough space to walk around it. The decor is rather bland, but the pillows and bed were very comfortable and the breakfast selection very varied and good quality.

  • 5
    « Very comfortable near Frankfurt »

    This was an overnight stay while visiting clients nearby. My single room had all mod cons; the shower and Wifi worked well, I didn't turn on the TV. The buffet breakfast is excellent in variety, quality and quantity. My price (a corporate rate) was €107 including breakfast. There are several restaurants within walking distance in the Altstadt Steinheim. The hotel is about 30km, mostly Autobahn, from Frankfurt airport. Travel time depends on the traffic, anything from 20 minutes upwards.

 

Getting to the hotel ...

All directions
·From: Highway A3. Take the Exit Hanau and follow direction Hanau-Fulda. Then take the Exit Hanau-Steinheim-Klein-Auheim, after the bridge turn right, then left onto the Best Western Premier Hotel Villa Stokkum parking lot. ·From: Highways A45 and A6. Follow intersection Hanau the B43a direction Dieburg. Then take the Exit Hanau-Steinheim-Klein-Auheim, after the bridge turn right, then left onto the Best Western Premier Hotel Villa Stokkum parking lot. ·From: Public Transportation. From Frankfurt Main Station take the S-Bahn number 8 or 9 to Steinheim station or Hanau main station. Then take a taxi or bus number 4, 11 or 12 in the direction of Klein-Auheim. Get off at bus stop Albrecht-Duere...

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