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Best Western Premier Hotel Villa Stokkum, Hanau

4.0/5  - basé sur 167 notations.
Steinheimer Vorstadt 70, 63456, Hanau, Germany - See map

Welcome to the Best Western Premier Hotel Villa Stokkum in Hanau, birthplace of the Brothers Grimm. As a family-run private hotel, it is our mission to provide you with personal, tailored services of the highest quality. Located adjacent to the old town of Steinheim and centered in the Eastern Rhein-Main-Region, with excellent transportation connections to Messe Frankfurt (Trade Fair) and Frankfurt Rhein Main International Airport. Enjoy the tasteful interiors and comfort of our guest rooms. All rooms are bright, offer plenty of space, are air conditioned and feature marble bathrooms. Our office desk with seating accommodation, safe, mini bar and free high-speed WLAN and our extra big flat screen TVs guarantee best business comfort and promise an unforgettable stay. For your sleeping pleasure we provide extra-long box spring beds, high-quality mattresses and a choice of 14 different types of pillows. Enjoy varied seasonal meals in the Villa Stokkum restaurant. For breakfast we offer a sumptuous buffet including a stand with chef to cook your eggs to order. Our BEE bar offers you an opportunity to feel good and unwind with a first-class selection of creative drinks, cocktails and snacks. Do you plan a sales conference, client seminar, press conference, meeting or private celebration? We have the perfect setting for your event - 14 modern seminar rooms with modern meeting equipment. Relax surrounded by nature. In our event garden there are idyllic spots for relaxation or you can play a game of Pétanque on our own Pétanque terrain. Our SKY GYM will invigorate you, whether on classic cardio machines, during a bout of functional training. Facts and figures: 135 rooms and suites, free coffee- and tea maker in-room, mini bar, LCD flat screen TVs, telephone, radio, 14 function rooms, ample parking at the hotel, five charging stations for electrical vehicles, free Wi-Fi (400 mbit/s download), restaurant Villa Stokkum, Bee bar , terrace and event garden/Petanque.

Best Western Premier

Hotel Villa Stokkum

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 167 guest reviews
NOTE ISSUED
Excellent
43
Very Good
73
Average
43
Poor
5
Terrible
4
REFER TO NOTICE
Business Business
119
Couples Couples
23
Family Family
8
Friends getaway Friends getaway
5
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Easily accessible, close to town and trails"

4
13/06/2018

Stayed here for business. Nice surroundings. Beautiful hike/bike trails along the river and Steinheim local attractions are easily accessible by foot. The room is on the small side compared to US hotel rooms, but typical for the area. Rooms and conference rooms are not well air-conditioned, so dress appropriately for the summer months - lose the coat! They offer the typical continental breakfast buffet, but they do cook eggs/omelettes. Nice to have a bar at the lobby to socialize with colleagues after meetings/work. Easy to request for cab to take you to nearby towns or to the airport. Helpful staff.

Best Western Pr... H, Sales Manager at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear lbkelsall, Thank you for your feedback regarding you recent stay. We really appreciate your nice comments about the amenities. We hope you will come back. Kind regards - Your Best Western Premier Hotel Villa Stokkum, Hanau

"Overpriced"

2
26/05/2018

€19 for breakfast is way too much for what was on offer, didn't bother with restaurant as again prices too high for what was being offered, plenty of places in the town offering more for less. Don't park inside hotel it's €8, free outside of wall.

"Misleading advertising, don't care attitude staff"

1
18/05/2018

We returned to this hotel again for another visit, as we had such a great time the first time. Started the booking process by booking directly on the bw website. Booked one of the two suites available according to the webpage. Drive the 700km to Hanau and after experiencing some bad traffic, called the hotel to let them know we would arrive late but would definitely arrive . Arrived about 19.00 and was greeted by front desk with the answer that the hotel does not have suites, I had the forethought to make a screen shot or the webpage , showed this and the girl explained it was incorrect, she could however offer rooms with joining doors , which we accepted. Arrived in our rooms to be greeted by the smell of raw sewage or fouled water. Returned to reception, greeted by a different member of staff, explained yet again the full situation and was offered another room with joining door. These were advertised with double bed and king bed , received maybe king and definitely a single bed !!!. Then noted that the second room was actually a function room/office with projector screen etc. at this point patience was running thin. I asked for the manager, apparently none were available, I demanded some compensation for the string of events and to be honest criminal behavior, was offered breakfast , when I responded that I didn't think it a fair compensation I was told it's enough and take it or leave it . I am still waiting for a response nearly a month later

Best Western Pr... H, Sales Manager at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear David J. Thank you very much for having stayed with us. We regret that there were misunderstandings when booking through the website, just because you know our house. Definitely our two suites do not have two double beds, only one double and one single bed. Unfortunately you could not accept all our efforts and offers for a good solution. We are sorry! Kind regards - Your Best Western Premier Hotel Villa Stokkum.

"Business stay.. not bad"

3
04/03/2018

room was clean ,staff were very friendly.. good food for breakfast. I thought the room will be bigger but it wasn't small either. the area around the hotel was beautiful you could just walk around. I would stay again.

Best Western Pr... H, Sales Manager at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear guest, Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your recent stay at our hotel. We all are looking forward to see you soon again. Best regards - Your Best Western Premier Hotel Villa Stokkum in Hanau.

"Decent business hotel"

4
25/02/2018

I stayed 1 night on business. Rooms are fine and quite big. My room was at the back near the road and outside was the cleaners cupboard where they like to have a chat at 7am. Good breakfast. Decent business hotel. I arrived to late to have dinner. Staff were helpful and friendly

Best Western Pr... H, Sales Manager at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear Joanna H, Thank you very much for your positive feedback and your kind words about our hotel and breakfast. We apologize for any noises near your room. We will discuss this with the housekeeping team. It was our pleasure to welcome you here in Hanau and we would be happy to see you again in the future. Best regards - Your Best Western Premier Hotel Villa Stokkum

"job meeting"

4
30/10/2017

i was in this hotel for 3 nights for a job meeting. Very nice and clean hotel. The breakfast was good and there is also a small gym. Really nice the bar, always open and also the location is not bad really close to the old city center where are some nice restaurant

Best Western Pr... H, Sales & Marketing at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear Silia F, many thanks for your kind review. We are happy that you enjoyed your stay with us and hope to see you again on your next business trip to Hanau. Best regards Astrid Hilgers, Sales Manager Best Western Premier Hotel Villa Stokkum

"2 days for Hanau and Villa Stokkum"

4
21/10/2017

Probably a very old building restored few good years ago.A lot of green around, quiet, nice restaurant.One of the very good hotels of Best western where I was in different places.For sure a good choice

Best Western Pr... H, Sales & Marketing at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear Adrian P, many thanks for your feedback and your nice comments. We are delighted that you enjoyed your stay and would like to welcome you back to the Villa Stokkum. Best regards Best Western Premier Hotel Villa Stokkum Astrid Hilgers Sales & Marketing

"OK"

3
13/10/2017

Stayed for 2 nights, nice enough but nothing special. Was disappointed with room service- after ordering at 8pm I was told the only options available were panini. Breakfast also disappointing- no one to greet me (even though the room was almost empty) and I had to fetch my own coffee jug from behind the server's station.

Best Western Pr... H, Sales & Marketing at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear P396, many thanks for your review. We regret that the first class service was missing and apologize for inconvenience. We hope you come back so that we can show you we can do it much better. Best Regards Astrid Hilgers Sales & Marketing

"Very nice stay, but a little too expensive"

4
12/09/2017

I spent there a couple of nights for business. The hotel is big and beautiful. Rooms are well equipped and clean. Bed and pillow too soft as often in Germany. Cover too warm. Breakfast is very good, but too expensive (18€). Very nice is the new gym. Not too big but ok, a lot of Windows so with a lot of light. All equipment are new and of good quality, remarkable.

Best Western Pr... H, Sales & Marketing at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear Massimo G, Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your recent stay at our hotel. We all are looking forward to seeing you soon again. Regards Astrid Hilgers Best Western Premier Hotel Villa Stokkum, Hanau

"In the middle of garden"

4
12/07/2017

Situated in a calm place in the middle of green trees. The rooms are OK, however there are different kind of rooms depending if you get a room on the old side, or new side. Breakfast is above average for German standard,

Best Western Pr... H, Sales & Marketing at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear Pedro C, many thanks for your kind feedback. Nice to read that you felt comfortable with us and enjoyed the breakfast. We would be pleased to welcome you back to Villa Stokkum. Best regards Best Western Premier Hotel Villa Stokkum Astrid Hilgers

"No issue for business travel"

5
27/02/2017

Functional, clean, safe, fine hotel for a 2 night business trip. Wouldn't suit couples or families in my opinion but for a short stay for business, it was suitable. I didn't get a chance to look around but colleagues said there were good restaurants locally. We ate in the restaurant and no complaints for dinner or breakfast. Food was tasty and felt like a particular effort was made to offer more than just your standard hotel service at dinner. The restaurant manager was very attentive. Also let us try wines and advised us on our choices which was appreciated.

"Comfortable, but from another time..."

3
01/12/2016

Stayed there 3 nights for business. I slept well as the bed was very comfortable. The bathroom was spacious and well made. But the overall style of the room is old, and doesn't comply with modern hotel standards (lightning and carpets is old fashioned, plastic shower, old furniture...). Breakfast was ok.

"Overnight stay on a Sunday"

3
26/10/2016

Car parking excellent at front of hotel. Reception area good, but to reach designated room necessary to actually go outside (three floors up) onto a linking bridge, incorporating the emergency escape spiral stairway on the corner, covered but no side walls (not good if you suffer from vertigo); access by this route only option - alternative routing within building closed off. Other guests in same situation. No luggage assistance, but trolley available - fun on the bridge! No evening restaurant (Sunday), but minimal (three item) bar snacks available. Room itself very good, if a little tired. Recommend the five/ten minute stroll into adjacent old (1500s) walled town, with choice of at least five good and very reasonably priced restaurants. Breakfast good cold buffet, hot food limited to very tired bacon, sausage and scrambled - but surly lady chef was preparing good omelettes to order - if you had adequate time and patience! Overall, reasonable overnight stop, but not worthy of the "premier" BW status.

"Average hotel, too expensive for service received"

3
15/09/2016

The staff did not inform us that we couldn't get directly to our room without walking up and down stairs across the dining room while they were doing repairs. No English tv stations to watch. Breakfast is way too expensive comparatively. In an industry where service is key, this place is lacking.

"Good quality business hotel"

3
13/09/2016

I stayed here for two nights whilst on business in the area as the hotel is close to my office. It is very well suited for a business trip - I don't know if there is much to do for tourists in the area. The hotel is modern and the rooms are a reasonable size. My room was a twin (quite common in Germany) and the beds were comfortable and not too hard which is often the case in German hotels. There was no air conditioning which meant I had to have the window open which also allow the noise of aeroplanes in which was a little disturbing. I think some rooms in the hotel are air conditioned so if visiting in warmer months request one of these! The bathroom was a reasonable size, with just a shower cubicle which had strangely opening doors which leaked so the floor got wet every time I used the shower. Both bedroom and bathroom were clean and everything was well maintained. I ate dinner in the hotel on one evening and the food was very good. Service was a little bit slow, as it was at the bar. There is a nice outside seating area. Breakfast was also good, with a nice selection of hot and cold items. WiFi was free and a good speed. The staff I spoke to were all friendly and helpful.

BEST WESTERN PR... H, Sales Manager at Best Western Premier Hotel Villa Stokkum, responded to this review
Dear Simon S. Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your recent stay at our hotel. We regret that you were not satisfied with our bathroom, especially with the shower cubicle. Thanks for the compliments regarding our staff. We all are looking forward to seeing you soon again. Please ask next time for a room with air condition to make your stay even more comfortable. Astrid Hilgers & Team Sales Manager Best Western Premier Hotel Villa Stokkum

"Unfriendly personnel "

1
31/08/2016

The room and bed were good but the staff is very unfriendly. I had an issue with the booking and the staff at the reception was very unfriendly solving it. Prepaid room and still wanted to charge my credit card... During breakfast one of the waitresses dropped a can of milk on the floor splashing my business suit literally from waist till my feet. All she did was giving me a tissue and walked away without any word!!! Ordering a bear took ages... Slow service, then had to wait for the bill, then had wait to get a pen so I can sign for each drink separately. That repeated itself 3 times.. For each beer... I will send them the bill for the suit steam cleaning and I will NOT come back to the hotel for sure...

"Very nice"

5
06/08/2016

Stayed two nights. Modern hotel right at the edge of old town Hanau Steinheim. Staff was very nice. Room includes minibar and snacks for purchase (there is a Lidl across the street if you need a nosh). Friend ate at restaurant and declared it underwhelming.

"Suitable hotel for business travel in Europe"

4
29/07/2016

This Best Western has most of what a business traveler would need. The breakfast is traditional. Bathrooms are small, but this is to be expected in most of Europe. Wonderful dining available in a short walk up the hill in Steinheim (Hanau) makes this a great place to stay.

"Hotel Villa Stokkum"

4
15/07/2016

I stayed at this hotel the 1st week in July for 4 nights. The hotel staff are efficient, friendly, polite and helpful. The rooms are very clean if a little bit small but comfortable. I was lucky and had a balcony albeit without any furniture. The beds are good although you may have to ask for an additional pillow which there are a number of different types available. The bathroom was spotless and there were plenty of clean towels. Food wise the breakfast is very good with plenty of choice and eggs cooked as you like them fresh. The food in the evening be it in the restaurant or lounge bar is very good and well presented. We were at the hotel at the time of the European football semi finals and the staff went out of their way to make enough seating and service so everyone could watch the games in comfort. This is a very good hotel and is well placed for the town center where there are other bars and restaurants. I would recommend this hotel for both Business people and holiday makers in the area.

"Expensive, but..."

3
11/07/2016

...the best alternative to many outdated hotels in Steinheim. The area (old town of Hanau-Steinheim) around makes you feel a little like in a medieval movie. Staff were pleasant and helpful. Service was quick.

"Stay in Hanau"

4
10/07/2016

Excellent service and personnel, extended breakfast, hotel is close to highway and easily accessible close to a lot of good restaurants in the neighbourhood in 5-10 minutes walking distance. To be recommended for stays in the Frankfurt area.

"Not a Premier hotel..."

3
21/05/2016

We spent a night in this hotel and it was not a good experience... First of all, the room we booked was kind of difficult to find, even with the little map the reception staff gave us (at least one of the front desk ladies was nice). The room was on the 4th floor but the main little elevator only reaches the 3rd floor, so you have to get off here (carrying all your luggage by yourself) and walk to another area of the hotel, which means to get outside and walk through an open aisle in order to reach the other building (it was raining!) and then get another elevator to the 4th floor. We booked a "Double Bed-Executive Room-Deluxe Furnishings-Courtyard View" room type, it was average but the bathroom was tiny: When you opened the bathroom door, it hit the toilet!! We could not belive this. The air condition never worked, even following very carefully the instructions to turn it on. We called the front desk but nobody answered the phone. So, we had a hot, humid and windless night. Next morning, we were leaving the hotel and one of the hotel staff wanted us to go downstairs carrying 4 pieces of luggage instead of the elevator to the 3rd floor! Why? Just because! Of course we didn't pay any attention and got the elevator. The only good thing of this hotel: It's located next to the amazing medieval Hanau downtown, it was so beautiful! We had a delicious dinner at an Italian restuarant with an excellent service. We do not believe that is a Premier hotel, is at best a 3 star hotel.

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear Grace T., thank you very much for staying at our hotel. I regret that you were not satisfied with your room and that you had problems with your luggage on departure. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much for your detailed feedback and for taking the time to share it with us. Kind regards Astrid Hilgers Sales Manager

"Nice place to go"

5
26/04/2016

I stayed there roughly 3 weeks per month over the course of half a year. The food was good but the breakfast was excellent! They also serve veggie/vegan bread spread in quite some variety. The staff was great - without saying I was served my special things,also in the bar. I definitely will come back!

"Excellent location and service"

5
25/04/2016

I've spent 2 weeks in this hotel for a business trip and I was impressed. Room are very clean, provided with kettle, and iron can be requested at the reception. Very good internet speed, large free parking and a very nice neighborhood. In 2 min you can walk in the old city center of Steinheim and to the fortress wall and tower. Many restaurant options - including the hotel one. Staff was extremely efficient and friendly and I can see the hotel is always busy with group conferences. Very close to Frankfurt airport, but if you rent a car pay attention where you refill with fuel - no gas station on the road from Hanau to the airport, and the one in the airport I honestly didn't have time to search for it.

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear Ana T. thank you very much for having chosen us for your recent business trip to Hanau.. We are happy that you like our hotel and thank you for the positive feedback. Hopefully we will see you again on your next trip to Hanau we would be very pleased. Best regards Astrid Hilgers & team Sales Manager BEST WESTERN PREMIER Hotel Villa Stokkum

"Top hotel, top service and nice location."

5
17/02/2016

Room: functional, clean, bathroom with shower having good water pressure Outside parking available free of charge Excellent restaurant, really top quality and great service. (bringing your food with white gloves) Close to the old city and walking distance from supermarkets. Received a bottle of water free of charge. Hotel is located in a quiet area although close to the highway. I only take a small breakfast so to pay for a slice of breath with a coffee 17€ I find a little expensive. This is the only negative thing I can say.

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear Bruno, thank you for your positive reply and that you have taken the time to comment our hotel. Sorry to hear that you have been disappointed about the price for our breakfast buffet. We suggest to order in future our small breakfast. Look forward to welcome you as our guest again! BEST regards, Astrid Hilgers Sales Manager

"Clean room and good breakfast"

4
13/01/2016

This hotel is worth staying if you are in the neighbourhood since the rooms are clean and breakfast is very good. My room had a very good bed (very high) and one of the best i had recently. Make sure you visit the old center on walking distance from the hotel since there are some very nice restaurants in the center.

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear Dandia 1304, we thank you for your positive feedback and we are pleased that you have had an enjoyable stay at our hotel. We look very much forward having you as our guest again. With the best wishes for the remaining year 2016. BEST regards, Astrid Hilgers Sales Manager

"Great hotel and staff"

4
02/01/2016

Visited hanau for a family christening , opted for this hotel . Easy to find, easy to park . Was greeted by extremely friendly and professional front desk , room was spacious and very comfortable and the missing child's bed ordered was very quickly put in place. Great location to the town and breakfast was very good. We didn't get the chance to use the restaurant , but by the amount of outside guests visiting it must of been good ... Very few free tables . All in all , highly recommended

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear Mr David J. We thank you for your positive reply and for taking the time to post such a positive feedback. We are pleased that you and your family had an enjoyable stay at our hotel. We hope to welcome you as our guest again. With the best wishes for you and your family for the remaining year 2016! BEST regards, Astrid Hilgers Sales Manager

"Nice location"

4
17/10/2015

I have stayed here multiple times. It is a nice hotel, rooms are a little on the small side, but clean & well appointed. The best part is the location - short walk up the hill to the old town - many restaurant options. For a business traveler, it's nice to have so many restaurant options close by. The staff is friendly and helpful. Despite it being close to the highway, the walls & windows are very solid there is no outside noise in the room.

"Great Business Hotel"

5
28/09/2015

They take care of the things that matter to business travelers. It is located adjacent to several good restaurants in addition to having a good restaurant on site. Breakfast is very good quality. The hotel is perfectly clean.

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear William H., thank you very much for having stayed with us and your great review on Tripadvisor. We are happy to hear that you have enjoyed your stay very much and that we meet your expectations. Looking forward to see you again on your next visit to Hanau. BEST regards BEST WESTERN PREMIER Hotel Villa Stokkum Astrid Hilgers Sales Manager

"The Aircon needs an upgrade"

3
21/08/2015

Have stayed a number of times at Villa Stokkum, and it has always been a good experience. This time I stayed during a small heatwave, it was 35-36C, and it was impossible to get the roomtemparature much lower that 30C. In the room it even says that the aircon only can reduce the outdoor temparature by max 6C, for a hotel of this standand this is not good enough, they need to upgrade the aircon. Apart from having to sleep at 30C, it was as expected, Room are of a good quality, and though the Hotel is located just next to the Autobahn, you cannot heat the cars.

"Average Business Hotel"

3
27/07/2015

This hotel is not bad. It is decent but definitely for the price nothing outstanding. Rooms are very small bed was very small. Bathroom not too impressive but not too bad either. Given that there are not too many choices in Hanau this is one of the better choices.

"Good but generic business hotel"

3
02/06/2015

This is a clean, good business hotel. My single room was on the small side, once I opened my suitcase I had to step over it as there was not enough space to walk around it. The decor is rather bland, but the pillows and bed were very comfortable and the breakfast selection very varied and good quality.

BEST WESTERN PR... H, Verkaufsleiter at BEST WESTERN Premier Hotel Villa Stokkum, responded to this review
Dear sinderella3, thank you very much for your recent stay at the BEST WESTERN PREMIER Hotel Villa Stokkun and for sharing your experience with us. We are very sorry that your room didn't meet your expectations, especially the room size. But great that you enjoyed the comfortable bed and the breakfast buffet. We hope you will come back and see us again soon. BEST regards Astrid Hilgers Sales Manager

"Very comfortable near Frankfurt"

5
28/05/2015

This was an overnight stay while visiting clients nearby. My single room had all mod cons; the shower and Wifi worked well, I didn't turn on the TV. The buffet breakfast is excellent in variety, quality and quantity. My price (a corporate rate) was €107 including breakfast. There are several restaurants within walking distance in the Altstadt Steinheim. The hotel is about 30km, mostly Autobahn, from Frankfurt airport. Travel time depends on the traffic, anything from 20 minutes upwards.