Best Western Hotel Northwest Indiana Inn,  Hammond

3.5/5  - based on 127 guest reviews.
3830 179th Street, 46323-3035, Hammond, United States - See map
+1 219 844 2140 +1 219 845 7760

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
based on 127 traveler reviews
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Being close to downtown Chicago is just one of the many reasons guests keep returning to this convenient, affordable Hammond hotel. Casinos like Horseshoe, Ameristar, and Majestic I and II are also in the neighborhood. If you need a Hammond hotel that's close to the BP Refinery in Whiting, the Ford Plant, or the steel mills like Arcelor Mittal and US Steel, you're in luck. We're right on a major 80/94 corridor, so it's easy to zip around the neighborhood. Lakefront activities are a perfect way to pass the time. Guests at this Hammond hotel get to experience the natural beauty of the region. The Pierogi Fest in Whiting is a popular attraction. The South Shore Air and Water Show is another annual event that draws in guests from around the country. Guests of this Hammond hotel are often in town to check out the Festival of Lakes or Gary South Shore Railcats. We also welcome visiting professors and families that are in town to check out the local campuses. Both Purdue University Calumet Campus and IUN Northwest campuses are just a short drive away. Business travelers especially adore this Hammond hotel. Regular guests are employees of the casinos, BP Refinery, and steel mills. Enjoy dining for breakfast and dinner at the on-site Nicky's Pub and Grill. The warm, welcoming staff of your Hammond hotel awaits. When you want convenience, comfort, and luxury at a great price, the choice is simple. The Best Western® in Hammond has everything you need for an easy vacation or business trip. You'll enjoy being close to downtown while still being able to get away from it all. Book your next stay at the Best Western® Northwest Indiana Inn for the most relaxing trip of your life! Enjoy your stay.

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Room 1

Guest reviews


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based on 127 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
38
Verygood
 
36
Medium
 
20
Poor
 
15
Horrible
 
18
Business Business 38
Couples Couples 24
Family Family 36
Friends getaway Friends getaway 6
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Northwest Indiana Inn,Hammond
  • 5
    « nice »

    I am from the area and never knew such a well kept and excellent hotel was around me. I was very pleased with everything from check in to breakfast. My son loves pancakes and he was very pleased with the pancake machine for breakfast.

    4
    « Best Western Hammond IN »

    This is a very clean hotel. The staff is friendly and the beds are clean and comfortable. We had 2 queens and it was a comfortably large room. There was a frig and microwave and lots of hot water in the shower.

    2
    « unpleasant experience »

    1st room was under construction, 2nd room full of smoke, 3rd room just OK. Not the cleanest hotel. Being remolded but very dusty and windows so dirty you could not see out of them. All room details were dirty that I had to take wipes and clean everything we touched. Pub convenient but extremely noisy with construction workers that were very loud. AAA need to reevaluate 3 stars on this one. Towels and wash cloth were like sand paper, terrible.

    5
    « Great stay »

    Do not shy away from this hotel. It was quiet, CLEAN, and the staff all had a good attitude. Overall impressed with my stay. Internet was outstanding in my room. The lobby was very clean and the floors were clean even in the snow storm that was going on

    5
    « THE STAFF WAS AWESOME AND MY STAY WAS LENGHTY...THEY WERE ALL THE BEST I'VE EVER EVER HAD!! THANK YOU ALL!!!! »

    The staff was AWESOME & my stay was for more than a month. They were ALL THE BEST STAFF I'VE EVER!!! EVER!!! HAD!!!!! THANK YOU ALL for YOUR HARD WORK, FRIENDLINESS ALWAYS, & MAKING ME FEEL safe. I am very satisfied with all of you there. :-) THANK YOU!!! Sherry & THE WHOLE CLEANING & FOOD STAFF...Maurice, Samuel, Meagan C, Brittney, Brea, Kyle, EVERYONE who worked there on staff the whole month of Oct. 2017!!! Breakfast is delicious and so is the food at the pub in the evening.

    4
    « 1st stop on the Anniversary weekend! »

    My husband & i celebrated our anniversary this past weekend. I planned many things for us all over Indiana & Chicago which called for 3 different hotel stays in totally different types of hotels. This was the 1st stop on our weekend get-a-way.

    5
    « Hotel Stay »

    Very Pleasant Stay 2 times in past 12 months at the same Hotel. will stay here again, Hotel just completed an Update and the new Rooms looks very Nice. close to interstate and easy to find , friendlier front desk staff and breakfast had a wide selection of Items , they also had pre made bags for breakfast to go which was a great add on , I did not use that service but its always good to know that its available.

    5
    « Business trip »

    I was there for a business trip. Everything was perfect! Room was clean, big and comfortable. Breakfast I had allot of healthy options. They even had a bar on site......score!! Staff was super friendly and extremely helpfully. I forgot the base for my charger and front desk let me borrow his.

    1
    « If you like the smell of cigarettes.... »

    This place is for you! Seriously though, it's disgusting. The whole place reeks of cigarette smoke and it's supposed to be a smoke free hotel. Management should be fired immediately. The staff are pretty much all inept. Check in guy screwed up so many times. While i was trying to check in, one of the hotel cleaners was trying to get the checkin guy's attention to "break a dollar". This hotel feels like it's run by 6 year olds. Best Western, you have fallen far.......

    5
    « EARLY ANNIVERSARY »

    This was a great hotel. Everything about it!! if passing through choose them. Breakfast was delicious and the staff was friendly and courteous. The room was spacious and comfortable. I am soo glad that I chose this hotel

  • 4
    « Thank you »

    Nice clean rooms, helpful staff at check in and at the lounge. I would recommend staying at this hotel. It is not the easiest location. I did not use the outside pool. It looked nice. Would have been better if they had bacon at breakfast

    4
    « nice place »

    Great value for the money. Clean, friendly and helpful. Easy on and off from the freeway and close to the Casino. Great place for Seniors. Restaurant in the hotel, we didn't use. Great outside pool. Staff was very helpful and friendly.

    4
    « Over night stay »

    Nice motel. Rooms clean. Had a little musty smell. Staff eas excellent. So Very friendly and helpful. Would definitely stay here again. Would recommend this hotel again. Only thing restaurant. On property only open 5pm to 9pm. Free breakfast

    2
    « A learning experience »

    There was two strip clubs on either side of the hotel right off of the freeway I wish there was noted and the description. I have learned Best Western strives for value and caters to those that are on the road not to family

    5
    « Great stay!!! »

    We came into town for a family function. I blocked a group of rooms for our stay. The checking was smooth and quick. The lobby area is very pretty and smelled great. The rooms were clean and very nice.

    2
    « Best Western Nightmare »

    Updated decor but still out dated needing work, dark halls one elevator for 4 floors, stairs were dark and dirty. Windows in the room could be open and were dirty. Will not allow you to enter for breakfast until you are a verified guest and I think this is due largely to it being located next to a Motel 6 which was a little seedy. Towels are rough more like rags but clean ( I think). One of my rooms was not cleaned or towels replaced, when we called to ask for at least clean towels we were told if we brought the wet dirty ones we could have clean ones. Another of my rooms requested more towels and was told need to verify I was a guest and then I could come and get them. Would not suggest this hotel and will not stay again. Here for a reunion entire family stayed and used the banquest hall felt like a criminal and not a guest. Hotel appears to be used by individuals who are on a work force camp waiting for a bus for transport to and from work felt unsafe with little children. Never again

    5
    « My best hotel stay this year! »

    After a 12-hour stay at the nearby casino my boyfriend and I were exhausted and didn't really want to drive back to Chicago. We found a Motel 6 that was our original destination but when I noticed a Best Western next door we immediately changed our minds! I'm glad we did! From the moment we entered their lobby I knew we made the right choice! Their front desk staff has service with a smile! He was really friendly and courteous! I couldn't expect more with the room -- comfy bed (and pillows) clean carpeting and housekeeping even checked in on us to see if we needed any additional services or items!!! Check out was a breeze; and just like the check in staff the check out staff was nothing but the best! They were genuinely concerned about how our stay was. This was by far the best hotel stay I've had this year! There's no doubt in my mind I'll be back!

    4
    « Time of Celebration »

    My stay at this hotel was pleasant and I would select it again. The rooms were clean and the staff for the most part were friendly and helpful. My bad experience was when I received very dirty silverware when I ordered dinner at the hotel restaurant. Also, the price for a class of wine from the bar was higher than the listed menu price according to the woman who waited my restaurant table. I decided not to eat dinner their restaurant anymore.

    2
    « Won't accommodate people who leave before breakfast »

    I travel 6 days a week and stay in many hotels all over the country. I have never been refused a glass of milk. I asked for a glass of milk so I could have breakfast in the morning. I leave for work before they start serving their free breakfast. I was told they didn't have any. When I mentioned the breakfast area always has some, I was told she couldn't give me any of that. I had to get it in the morning. I was told I had to go to the restaurant to buy a $2 glass of milk. The room smelled musty. Recently remodeled. The comforter is more like a well worn blanket covered by a sheet. I was not expecting 5 star, but you get what you pay for here. Minus the hospitality.

    4
    « Excellent stay »

    My flight into Midway airport was delayed 4 fours because of weather. I didn't arrive at the hotel until well after midnight with no reservation. The gentleman at the desk went above and beyond . He even carried my bags to my room for me. The hotel is newly renovated and was very clean and quiet. Would definitely stay again.

  • 4
    « Comfortable and clean »

    Hard by I 80 on a street with a gentlemen's club and a tire warehouse, we found the property to be an oasis. Fast internet, confortable beds, and space to set up our dog crate made the stay ok; the nice staff made our stay easy and relaxing. Yes, it's dog-friendly. But one can hear when a dog barks.

    5
    « Very pleased with our stay »

    Clean, quiet, comfortable. They take dogs with a $20 pet fee. Never heard any dogs. Breakfast was very good. Hot and cold items. Staff was knowledgeable and friendly. I was very impressed with our entire experience.

    5
    « Great place to stay »

    Newish place. Spotless. Staff are great. Small restaurant and bar but good food and very friendly staff. Has a great fitness room. All equipment was clean, new and working. Outdoor pool also. 11 out of 10.

    5
    « Great place to stay »

    good variety of breakfast every morning.Less than one hundred per night for five nights, great rate. Beds were comfortable and room was very clean every day, Location worked for me with easy access to highways and nature park down the street.

    4
    « Always clean, friendly and professional. »

    Always clean, friendly and professional. I would definitely go again and recommend to friends and family. Good breakfast, clean rooms, friendly staff. Reception area is nice. They have a gym and a pool.

    5
    « Great Stay and Facility »

    Excellent Staff and Facility. Would recommend the Best Western to anyone staying in Northwest Indiana for any reason. I was here on business, however I would be just as comfortable bringing my family to this hotel.

    5
    « A great place to stay near Chicago »

    The location is great on the way to Chicago from the south. Needless to say, it is a lot cheaper than the hotels in downtown Chicago. The room was clean and quiet, and the beds were comfortable. The included breakfast was excellent with lots of varieties. The staff was friendly. There is a long winding road to get there but it is not a problem with GPS.

    5
    « Comfortable bed »

    After a few days on the road and several squishy mattresses, this medium firm one was a relief. The motel is new, well kept, comfortable. A bit of a round-about to get to from the interstate, good value. It's a nonsmoking motel but our room reeked, front desk gave us an odor-free room and a note to housekeeping, who'd been remiss.

    5
    « Excellent service. »

    Service is top notch. Lots of potholes Access to freeways require u turns and such. Nice place to stay on business or pleasure. There was some construction noise throughout our stay. However, the Carpenters did their best to minimize it. No needless hammering. The place could use a few more washers and dryers but this is a minor concern.

    4
    « Good place to stay »

    Signs to point the way; not great. Worth the minor hunt. Price lower than competitors, they were remodeling on our visit. A/C is a bit noisy but not unbearable; controls good. Lounge isn't opened "late"

  • 5
    « Much needed getaway »

    I had such a wonderful time ! I will definitely be staying again ! I will definitely refer Best Western to all my friends and family ! The hotel was beautiful, the room was very nice, breakfast and dinner was delicious ! I highly recommend this hotel !

    5
    « Comfortable stay, newly remodeled. »

    The hotel is almost finished being fully remodeled and it's great, from the outside to the inside. Rooms are very modern, simple and clean. New fitness center is awesome. Free breakfast and on-site restaurant/lounge. Seasonal outdoor pool. Another nice feature is the 24/7 Sundry shop. The new blinds in the room are the best I've seen in a hotel. Roll down with a sunshade or a blackout option, great for afternoon naps. The staff is great and the property feels very secure. I've been staying here for years and the transformation is incredible. Keep up the good work and see you again soon.

    5
    « Keeps getting better »

    Another massive remodel almost complete. Big changes to the whole building including a new lounge and FREE breakfast. Restaurant has been completely changed and is much nicer. Clean modern rooms, security cameras inside and out for added protection. I wish the breakfast was better but it's not to bad. I've been staying here for years and it just keeps getting better. I've always felt safe and never had any issues. Little bit hard to find because the turn onto the service road is about 1 mile down Cline Ave then it's about a mile back down the service road to the driveway.

    1
    « SMH »

    The only positive thing about the "hotel" is the staff. Let's talk about the breakfast. Let's just say eggs aren't supposed to be gritty. Are real eggs that expensive? I was there for almost a month and the first week was rough because of the remodeling. My A.C. was making a noise that made me think is was going to explode. It was replaced...... with an A.C. That made a slightly less annoying sound. I think they play 3 card Monty with the A.C. units. Oh and the fridge in my room wasn't working and it was replaced..... with one that would freeze then thaw, then freeze again. Honestly I don't blame the hotel, I blame the company for putting its employees in such a hotel. I firmly believe you get what you pay for.

    3
    « Inconvenient Location - Undergoing significant renovation. »

    Visited Chicago and headed East; looked for a bargain hotel for the night. Room was before par for a BW in terms of cleanliness, and a less than pleasant smell, but other than that it met our needs. Don't come here for the location, it's inconveniently located down a long side road to the highway right next to a Super 8 and a strip club ("The Fantasy Gentleman's Club"). Directly on the highway, so very noisy, coupled with the extensive renovation that's taking place at the moment... The hallways are LONG...and we had a room at the very end; there is access out to parking at the end of the building, but no card access to get you back into the building. We simply blocked the door while loaded our car. If you're looking for cheap, and they offer a sub $90 rate, this would fit the bill for this area, but I wouldn't pay more...

    2
    « Smelly Room »

    Our room was not pleasant. It felt "humid" and smelled like my grandparents' basement. The room need a Dehumidifier, desperately. The hotel was going through improvements but the rooms. The breakfast area not very inviting.

    2
    « Remodeled but shows age »

    Although this hotel is still undergoing renovations, there simply isn't much care for the overall maintenance or cleanliness. The renovated public areas show a great deal of wear and tear from worn furniture to scratched paint marks, stains on flooring, and cracks in the ceiling. Upon entry to our room, the lights did not turn on by the switch and there were stains on the desk and tale, worn furniture, and ceiling cracks. The outlets are so large nothing stayed plugged in. Rooms had a small refrigerator and microwave, single coffee brewer, and in room safe and the fastest internet I've ever experienced.

    3
    « Undergoing remodeling, rooms are great, restaurant finished soon. »

    We were looking for a reasonable cost place to stay doing a trip, and the property meet our criteria; Free internet, nice rooms (recently remodeled), restaurant and free breakfast. The restaurant is under renovation, but it is obvious that at least the first floor was well attended to with renovations and updating. There is also a well-attended pool (we saw numerous guests walking outside to the pool), but we did not check it out.

    2
    « Never again »

    I travel a lot for business and pleasure. I normally find little things wrong and they don't bother me, but this time a lot of things bothered me. I would have been better off at the Motel 6 next door. I was looking for a place that had a pool and a place to have a couple of drinks after being outside for 9 hours a day and not have to drive back to my hotel so I selected Best Western. I wish they would have told me their bar was under rennovation before I booked. I left in the morning and informed the front desk that I had about 300 aunts in my bathroom and the toilet didn't flush and was flowing at the top of rim. The front desk told me maintenance would get on that. I came back at 7 pm and their were still ants in my bathroom and the toilet did not work. I went to the front desk to let them know and they told me there was nothing they could do because maintenance was gone for the day. So I stood their and he said nothing else, so I said " so this means I can't use the bathroom at all tonight", and the guy at the front desk agreed with me. I stood there and yet he said nothing else, then I suggested, " could I possible get another room". I felt I was inconveniencing him from his busy doing nothing just sitting there. He then gave me a new room with no, I'm sorry about this or that. He just handed me a new key and said nothing and went back to sitting on his chair doing nothing. I would really like a refund for my stay. I could have saved $120 staying at the motel 6 next door and had better service.

    4
    « Nice, clean and quiet. »

    Nice place, stayed only 1 night with my 2 kids. Quiet, near the highway and 30 minutes to downtown Chicago. The area the hotel is located in is a little industrial but if you are just sleeping here its just fine. Great outdoor pool, clean inside and out. I would stay here again if I had to.

  • 5
    « Attended My GrandSon's Wedding in Hammond, IN »

    I was very pleased with my 2-night stay. We arrived early and to our surprise; the young lady at the desk was very friendly - pleasant and allowed us to check in. The Inn was very clean. Very pleased.

    4
    « Good Stay »

    The guest rooms and the service were very good. It felt like there was no A/C in the halls or elevator. Would stay here again. Walls were very thin; I could here things in the guest rooms while walking in the hall.

    4
    « Clean and quiet »

    Booked this hotel as its right off the interstate and the price was right, located in an industrial area reachable by a poorly paved access road, but the front desk staff reported there is 24 hour security and the desk is open 24 hrs, so we stayed. Hotel is older, our room had been nicely renovated, renovations continuing near the lobby. There were signs apologizing for the noise and dust, but we didn't see any! The older design was nice, all rooms far from the elevator, walls thick- we had a very quiet night. The beds were comfortable, the linens and towels very good quality, and the room super-clean. One of the reviews suggested asking for a pool view room which we did- the pool and pool area looked very nice. We were leaving very early to get through Chicago, but the coffee bar in the lobby is replenished all 24 hours and a "Grab n Go" breakfast is available at 6 am. There are several restaurants at the other end of the access road (we went to Cracker Barrel when we got in). There is a hotel restaurant but we didn't use it. Hope they do well so the whole hotel can go no-smoking. Our room had no odor but the hotel corridor had a faint cigarette smoke smell. The housekeeping staffer we met was very nice and the place looks very clean. We will stay again.

    5
    « Worth Your Dollar »

    SUPER CLEAN facility. SUPER quiet for sleeping (my room was right next to the elevators and sound did not affect). You will not hear the nearby busy expressway. Super comfy beds and pillows. Pristine clean bed and bath linens. Shower curtains are changed every day! Flat screen TV with excellent reception and great movie channels. This property is undergoing some renovations which did not affect my stay. The restaurant was in a temporary state of affairs but you can still get breakfast and dinner. Free coffee is available adjacent to the front desk. My hat's off to this management. Housekeeping and front desk staffers are excellent. Thank you to front desk staffer Megan for all her kind, courteous, and professional help. Will definitely choose this hotel again.

    3
    « Stop after long day »

    This was the end of a business trip, I couldn't make it all the way to my destination by the end of the day so this Best Western was my choice because it was close to the freeway. The location of the hotel is very inconvenient to get to and the number of restaurants in the area is very limited. Best Western is almost always a good stop, why they built a hotel in this area is beyond me.

    2
    « Not too happy »

    They are remodeling. When I checked in I was told breakfast will be in the restaurant from 6-10. I went to the restaurant at 8:30 and it was closed.. Doesn't seem like it was ever opened.I woke up to loud banging Im assuming from the remodeling. I was told the pool opens at 9am. I was there at 9 and it was not open. I had to go to the front desk and they had to call someone to go open it at 9:15. I was on a road trip and limited on time this didn't work out good for me. I wouldn't stay again. Room was clean. Pool was clean.. You have to get towels from the front desk you will find that out after you are already at the pool

    5
    « Excellent stay »

    For business reasons, I've been at the Best Western for more than 2 weeks. The hotel is currently under renovation. As a consequence the main restaurant and bar are closed. The hotel is keeping the kitchen going through its conference room. In all other respects the hotel has been great. They keep the place as clean as humanly possible. The pool and grounds are always neat. The housekeeping staff are pleasant and responsive. All in all they have made my time here quite pleasant and not a distraction from my job.

    1
    « The WORST hotel I have ever stayed in »

    We were forced to stay in this hotel for a 16U girls' softball tournament because the tournament sponsor assigned us to this location. It was the worst experience I have ever had. There are prostitutes that come in and out of this hotel servicing men in rooms and in their vehicles in the parking lot. The hotel is located in a crime ridden location - on a frontage road next to a Motel 6 and a few doors down from a strip club. There is nothing on this frontage road for one mile until you reach an abandoned building, then the strip club, another hotel, the Motel 6, then the Best Western. The prostitutes that I saw were dressed for work at 8AM. One serviced a customer in a pickup truck right behind my vehicle as our team was checking out and loading up our cars. She got out of his pickup truck and into one of two vehicles in the hotel's parking lot. These cars appeared to be her pimps' cars. These hookers were walking through the hotel being ignored by staff. I complained to the manager of this property, and she said that they do not allow prostitution, but I encouraged her to review the video footage because she and/or her staff are turning a blind eye to what is going on in their hotel. I am very upset that she accepted an offer by our softball association to have 15 and 16 year old girls stay in her hotel knowing the location was not appropriate for these teenagers. When I told her that I am appalled to have spent $150 to stay in this hotel, her reply was that they keep the rates high in an attempt to keep the prostitutes out. When I pointed out then that she admitted to hookers being a problem in her area, she replied that ?yes? they were aware of the issues in their area. I called Best Western Corporate Customer Service - they were not helpful either. I will be contacting the CEO, and it is my goal that I get the word out to everyone that this is not a safe location. There is a lot of activity on the 1st floor of this hotel - men staying in these rooms, coming in and out, gawking at our teenagers. I believe the hotel puts these guys there for easy in and out access. It seemed to me and to the other parents that most of the activity was happening after a night of partying at the strip club. It was the very first time in all of my travels with our softball team that none of the parents allowed their girls to hang out in the lobby or walk through the halls on their own. Much like the other reviews have said, the hotel reeked of cigarette smoke which I also complained about. That honestly was the least of my worries while we were there. I will write bad reviews about this hotel on every website until the Best Western in Hammond, IN attempts to make it right with me. I realize that the manager cannot change the location of the hotel, but she can attempt to make her customers feel better about the Best Western hotel chain by compensating those customers that complain about an experience like this. Even if she has not witnessed the prostitution herself, I should not have been charged for this stay. She was wrong by inviting young girls to stay in this location, and she is wrong if she believes that this is not happening in this hotel. THE BOOKING AGENCY THAT ASSIGNED US TO THIS HOTEL AND THE SOFTBALL ASSOCIATION HAS REMOVED THIS HOTEL FROM THE LIST OF PROPERTIES THAT THEY REQUIRE TEAMS TO STAY AT DURING TOURNAMENTS!!!! PLEASE DO NOT STAY IN THIS HOTEL!!!

    1
    « What a nightmare! »

    This really is the nightmare that the other reviews mention. I have been placed here by my company for a few weeks while I am working in town. When I checked in I was refused my rewards points because my "company does not pay enough for the room per night" The hotel is dirty is still undergoing cheap low-ball bid renovation (and it shows). The ceiling in my room is cracked with a water stain. The wall paper is stained. The other day I noticed that a stained cloth I threw on the floor was placed FOLDED BACK ON THE RACK! Days after arriving I started noticing bites on my legs and I had no idea where they were coming from. After returning from the work site a few days ago I sat on the bed and to take my shoes off and smudged dirt from my pant leg onto the sheet. I figured, oops, its life and left the cover down and slept in the other bed. My room has been made up 3 times since and the same sheets are still on the bed! All around, there seems to be poor management and it shows. The employees talk in the "restaurant" about how the delays are in the construction in the actual bar and restaurant and how it should in "July but now probably August". The food itself it is not meant to be fed to an animal. Some of the employees complain about the management while we wait because its so slow (even though we are usually the only people in there) and when it does come out its simply slop. The pub and eatery are both relocated into the conference room. The few menus they have never been cleaned and are all sticky, same with the tables. The prices are stupid high and it seems like everything has been sitting in the freezer for ages. Yesterday while the waitress' toddler ran around the tables and in and out of the kitchen she said that certain things they have on the menu are not available due to the fact the manager doesn't want to stock more than the minimums due to cost. Sounds and tastes like the they use every bit to serve whether it is good or spoiled. After dinner its back to work, on the computer, but the wifi is painfully slow and keeps dropping. I was forced to use my phone to post this review. When this is over I told my boss I would pay for myself to use another hotel when I had to come back to the area. It amazes me that rooms go for $99 during the week and $136 on the weekend and breakfast isn't even included! Its nowhere worth it! Management is cutting every corner they can but still charging premium! JUST RUN THE OTHER WAY!

    3
    « Nice Hotel, but... »

    The hotel looks great from the exterior and was nice. Breakfast was good and the staff was friendly and helpful. The issue we had was the quality of the pet friendly rooms. For over $200 Canadian per night I would expect a nice room. The room was adequate, but dark and not value for the price.

  • 1
    « The hotel that stinks »

    The first room the cable did not work. The employee gave us another room that smelled of mildew, had plastic on the window, and construction workers working outside our window in the morning. Another employee told us that the pool was not avaliable until the holiday. The manager said that the pool was avaliable at that time. Also, the lounge was not avaliable, but we do not drink anyway. The manager named Dippi said that it was my misconception to think that there would be a pool table because I saw pictures of one in their advertisement pictures. The pool table is also mentioned in the amenities. She also started yelling on the phone. A horrible experience. I wanted two days to make up for the two horrible days and did not receive it.

    5
    « CLEAN & SAFE »

    This Hotel is easy off and on interstate 80&94, in Hammond Indiana. Its only about 25 miles from the Chicago city line. This makes it a great place to stay that's not in the city. It's VERY safe and clean. Great pool. The staff were all out standing in all ways.

    3
    « Missed the breakfast that peice should of included »

    As a working crew that does a lot of work in this area its great to have friendly staff, a clean good size room and good location to the job. But its also very important to have access to a quick breakfast with simple but health food assortment. This Best Western Hotel did not have the Breakfast we needed and our day of work starts too early ,plus extra time is needed to do breakfast in a restraunt

    5
    « Great Stay »

    I really enjoyed lodging at this hotel it was a great stay I felt safe. I did have minor problems with the vending machine but the staff took care of the issue. This hotel was a bit of a drive from where I was visiting but it was well worth the drive. No major problems I will definitely stay here again and I highly recommend this hotel to others. Please keep up the good work!

    4
    « Good Value »

    Hotel was hard to find, but worth the trouble. Did not offer free breakfast, though they said they woulod be adding that at some time. Basic amenities. Short drive to the Shrine of the Passion of Christ - excellent.

    1
    « Beware the Scam! Ruined our Honeymoon!! »

    Stopping here as a pit stop for our honeymoon, they placed an $85 hold on my card without any prior notice. The next morning a maintenance smelled smoke on me in the hallway (I had just came in from the car), instantly accused us of smoking in the room, ended up calling me a liar and went to the front desk where they upped the charge to $250! He never once entered the room. Needless to say, our limited budget was shot and honeymoon trip ruined. Thanks Best Western! Never Again!

    3
    « A good place to crash for a night. »

    Let me start out by saying that a Best Western would not be my first choice to spend the night at. I had many negative preconceived notions of what my one night stay here would be like. I can safely say that the night was uneventful which is what I was hoping for. The bed was comfortable, I had full control of the air conditioner, the room and bathroom were both clean, the tv had nothing good to watch, the other patrons were quiet, the staff was friendly and the price tag was great. Would I stay here again? I am up to a solid maybe. I still have my favored hotel chain but if I could not get into it then this place will work just fine.

    5
    « This place is GREAT »

    I have stayed at this Best Western a lot of times... Rooms are always great, clean, very big... Out side doors all lock to keep the bad guys out at night and the day time....Outside pool that is really, really nice in the summer time. They keep it clean an nice... Prices are great.... only like 30 miles from downtown Chicago....

    5
    « Very Comfortable Stay »

    We have stayed here several times and we are always very pleased. The rooms have always been clean and the beds very comfortable. The staff is very friendly and helpful. I know breakfast is not included but the attached restaurant makes a tasty meal.

    3
    « Quiet off the road »

    We had a room quite a ways away from the front of the hotel, which provided a quiet room with no road traffic noise. Sheets and towels were clean although we noticed the wall coverings pealing off in the bedroom and bathroom.

  • 5
    « A Rare Gem »

    Great Front Desk Staff! Restaurant staff is fast and friendly. Food is hot, tasty, and fresh. Restaurant prices are wonderful...breakfast for party of 9....check under $40! Breakfast was bountiful! Overall great hotel experience.

    4
    « No Problems »

    A nice Hotel just off the Highway.A little tricky to get too though.I recommend stopping at the welcome center and taking the service road.Clean,spacious,quiet and comfortable.I would stay there again.

    1
    « Not what I Expected »

    I checked in after driving over 16 hours today. I am very disappointed. So disappointed that I am taking the 5 minutes away from my sleep to write this. The room is awful. It is vert filthy. If the room was well taken care of like the lobby, it might be halfway decent. Below is what I encountered within the first 10 minutes: -Spider webs all over the ceiling -Foul odor -Dirty floor -Night stand wasnt cleaned at all(sticky residue) -Wallpaper peeling and wrinkling -Holes in wallpaper -Hair(previous guest) in bed, tub, and all over bathroom floor -Wall lamps dirty all around the buttons used ro turn on -Toilet doesn't flush properly -Sink faucet neck is to short so it's difficult to wash hands -Dresser dirty -Towel holder is dusty, dirty, & rusty -Pillow cases are dirty or stained -Phone dirty I spent at least 10 minutes trying to make the room tolerable to get some sleep and keep from loading back up and looking for another room. I do plan on speaking to a manager first thing. I took pictures just incase. This is really ridiculous.

    4
    « Nice surprise »

    Stayed here with a friend on a business trip. The area seems a little rough but the hotel was very nice. (There is a Gentlemen's Club a couple of doors away.) The common areas were clean & attractive. I would stay here again. The location is close to anything in Highland.

    5
    « GREAT Everything »

    This hotel has to be in the top 10 of Best Western Hotels ..Clean, great outside pool. All the help are so nice. The price is very good also. The place is outstanding inside and out. Not that far from Chicago and great beaches.

    4
    « Very accommodating to motorcycle riding guests. »

    Easy on and off the highway. Staff was polite, friendly and helpful. Room was clean. The staff allowed us to park our two motorcycles under the awning where they could be seen by the staff at all times. The only downside was the lack of a free continental breakfast. There is a restaurant on site where you can purchase breakfast, but we chose not to do that.

    4
    « A Wonderful Respite »

    My wife and I were driving back home and reached our limit on driving and found the Hammond location still had vacancies. Though the hotel is a bit difficult to find off the interstate due to a rather "dark and winding road" -- it was a wonderful respite for us. The staff was very accommodating and helpful as we looked for a place to find a late meal. Though they do not serve a free breakfast, the hotel does have a restaurant on site that is available. I was pleased that they extended a breakfast voucher for us since I am a Diamond club member. I plan to stop at this location in the coming travels and would recommend the location to others.

    5
    « Great Place to Stay »

    I travel to the Chicago area and have been looking for a hotel out away from the city. This is it. Great pool, fitness center and an awesome free breakfast. This hotel is clean and the rooms are nicely appointed. the pillow top bed seemed like it was brand new. I will be staying here on my next visit to the Chicago area.

 

Getting to the hotel ...

All directions
·From: The north. Take (SR912) Cline Avenue South, once past Interstate 80/94 make a right at the first stop light on to the 179th street. Follow the winding road into the Best Western® Northwest Indiana Inn. ·From: The south. Take (SR912) Cline Avenue North to 179th Street, which is the last light before Interstate 80/94. Make a left at the light and follow the winding road into the Best Western® Northwest Indiana Inn. ·From: The east. Take Interstate 80/94 East to Cline Avenue South and Exit 5A, at the first stop light make a right turn onto 179th Street. Take the winding road into the Best Western® Northwest Indiana Inn. ·From: The west. Take Interstate 80/94 West to Cline Avenue South Ex...

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