Best Western Hotel Northwest Indiana Inn,  Hammond

I am from the area and never knew such a well kept and excellent hotel was around me. I was very pleased with everything from check in to breakfast. My son loves pancakes and he was very pleased with the pancake machine for breakfast.

This is a very clean hotel. The staff is friendly and the beds are clean and comfortable. We had 2 queens and it was a comfortably large room. There was a frig and microwave and lots of hot water in the shower.

1st room was under construction, 2nd room full of smoke, 3rd room just OK. Not the cleanest hotel. Being remolded but very dusty and windows so dirty you could not see out of them. All room details were dirty that I had to take wipes and clean everything we touched. Pub convenient but extremely noisy with construction workers that were very loud. AAA need to reevaluate 3 stars on this one. Towels and wash cloth were like sand paper, terrible.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
We are very sorry for the unpleasant experience you had during your stay. We will use your experience as a training tool. We hope that you will give us another chance to make it right. Once again thank you for feedback we will make sure all the deficiencies will be corrected for our next guest.

Do not shy away from this hotel. It was quiet, CLEAN, and the staff all had a good attitude. Overall impressed with my stay. Internet was outstanding in my room. The lobby was very clean and the floors were clean even in the snow storm that was going on

« bwnwi, Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for taking the time to fill out the review with such positive feedback. My staff and i very appreciative of them and thank you very much. We are hoping to serve you again on your stay.

The staff was AWESOME & my stay was for more than a month. They were ALL THE BEST STAFF I'VE EVER!!! EVER!!! HAD!!!!! THANK YOU ALL for YOUR HARD WORK, FRIENDLINESS ALWAYS, & MAKING ME FEEL safe. I am very satisfied with all of you there. :-) THANK YOU!!! Sherry & THE WHOLE CLEANING & FOOD STAFF...Maurice, Samuel, Meagan C, Brittney, Brea, Kyle, EVERYONE who worked there on staff the whole month of Oct. 2017!!! Breakfast is delicious and so is the food at the pub in the evening.

« bwnwi, Manager at Best Western Northwest Indiana Inn, responded to this review »
My staff and i Thank you for the kind words. Staff takes a lot of pride in what they do and appreciate it when guests enjoys their stay. Staff is ready to provide you the same awesome service again on your next stay.

My husband & i celebrated our anniversary this past weekend. I planned many things for us all over Indiana & Chicago which called for 3 different hotel stays in totally different types of hotels. This was the 1st stop on our weekend get-a-way.

« bwnwi, Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. We hope you had a great anniversary. We hope to see you on your next anniversary.

Very Pleasant Stay 2 times in past 12 months at the same Hotel. will stay here again, Hotel just completed an Update and the new Rooms looks very Nice. close to interstate and easy to find , friendlier front desk staff and breakfast had a wide selection of Items , they also had pre made bags for breakfast to go which was a great add on , I did not use that service but its always good to know that its available.

« bwnwi, Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for taking the time out to do the review. We are happy you enjoyed your stay and came back to stay with us. I have shared your kind comments with my staff. They are ready to serve you again on your next stay.

I was there for a business trip. Everything was perfect! Room was clean, big and comfortable. Breakfast I had allot of healthy options. They even had a bar on site......score!! Staff was super friendly and extremely helpfully. I forgot the base for my charger and front desk let me borrow his.

« bwnwi, Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for taking the time to do this review and kind words. My staff and i appreciate them very much. We are proud of your hotel and service that we provide. We are glad that you enjoyed your stay with us. We hope to provide you the same service and clean comfortable room.

This place is for you! Seriously though, it's disgusting. The whole place reeks of cigarette smoke and it's supposed to be a smoke free hotel. Management should be fired immediately. The staff are pretty much all inept. Check in guy screwed up so many times. While i was trying to check in, one of the hotel cleaners was trying to get the checkin guy's attention to "break a dollar". This hotel feels like it's run by 6 year olds. Best Western, you have fallen far.......

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. However we are a non-smoking hotel. I am sorry that you were inconvenienced by inconsiderate guests who do not follow rules and regulations. We do our best to be have guest initial our non smoking policy and charge them for smoking in non smoking room.

This was a great hotel. Everything about it!! if passing through choose them. Breakfast was delicious and the staff was friendly and courteous. The room was spacious and comfortable. I am soo glad that I chose this hotel

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. My staff appreciates your kind words. We hope to see you soon.

Nice clean rooms, helpful staff at check in and at the lounge. I would recommend staying at this hotel. It is not the easiest location. I did not use the outside pool. It looked nice. Would have been better if they had bacon at breakfast

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. We appreciate your suggestion and will keep in mind to change up the breakfast. We do serve bacon time to time. Next time you are staying with us hopefully you will be able to use our out door pool.

Great value for the money. Clean, friendly and helpful. Easy on and off from the freeway and close to the Casino. Great place for Seniors. Restaurant in the hotel, we didn't use. Great outside pool. Staff was very helpful and friendly.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for your comments. We are located right off the highway and hopefully next time you are staying with us you will be using our restaurant and lounge. We are happy you enjoyed your stay.

Nice motel. Rooms clean. Had a little musty smell. Staff eas excellent. So Very friendly and helpful. Would definitely stay here again. Would recommend this hotel again. Only thing restaurant. On property only open 5pm to 9pm. Free breakfast

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
We appreciate your kind words. Our staff works very hard to give our guests a great service. We look forward to serving you again very soon

There was two strip clubs on either side of the hotel right off of the freeway I wish there was noted and the description. I have learned Best Western strives for value and caters to those that are on the road not to family

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
We apologize for any inconveniency you might have had during your stay. I can not as a business change our building location which was built in 60's and strip club came in few years ago. As we can not choose our neighbors three doors down and are not visible from the hotel or parking lot. We strive to make each guest experience enjoyable and will continue to do so. Thank you for staying with us.

We came into town for a family function. I blocked a group of rooms for our stay. The checking was smooth and quick. The lobby area is very pretty and smelled great. The rooms were clean and very nice.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. We hope to see you again on your next family event. We appreciate your compliments and will continue to strive to give each guest a memorable stay.

Updated decor but still out dated needing work, dark halls one elevator for 4 floors, stairs were dark and dirty. Windows in the room could be open and were dirty. Will not allow you to enter for breakfast until you are a verified guest and I think this is due largely to it being located next to a Motel 6 which was a little seedy. Towels are rough more like rags but clean ( I think). One of my rooms was not cleaned or towels replaced, when we called to ask for at least clean towels we were told if we brought the wet dirty ones we could have clean ones. Another of my rooms requested more towels and was told need to verify I was a guest and then I could come and get them. Would not suggest this hotel and will not stay again. Here for a reunion entire family stayed and used the banquest hall felt like a criminal and not a guest. Hotel appears to be used by individuals who are on a work force camp waiting for a bus for transport to and from work felt unsafe with little children. Never again

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
We are sorry that you did not find our renovations dated. We actually get a lot of complements on our décor. We have things in place to make sure our guests have the best service and enjoy their amenities. We hope that you will give us another try and we hope to your standards.

After a 12-hour stay at the nearby casino my boyfriend and I were exhausted and didn't really want to drive back to Chicago. We found a Motel 6 that was our original destination but when I noticed a Best Western next door we immediately changed our minds! I'm glad we did! From the moment we entered their lobby I knew we made the right choice! Their front desk staff has service with a smile! He was really friendly and courteous! I couldn't expect more with the room -- comfy bed (and pillows) clean carpeting and housekeeping even checked in on us to see if we needed any additional services or items!!! Check out was a breeze; and just like the check in staff the check out staff was nothing but the best! They were genuinely concerned about how our stay was. This was by far the best hotel stay I've had this year! There's no doubt in my mind I'll be back!

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for the complements and staying with us. Our staff is very great full the compliments. Next time you are in the area we hope you will choose us.

My stay at this hotel was pleasant and I would select it again. The rooms were clean and the staff for the most part were friendly and helpful. My bad experience was when I received very dirty silverware when I ordered dinner at the hotel restaurant. Also, the price for a class of wine from the bar was higher than the listed menu price according to the woman who waited my restaurant table. I decided not to eat dinner their restaurant anymore.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. I am sorry you we did not enjoy our restaurant however we will address the issue mentioned in your comments. I am very sorry again and hope you will give our restaurant another chance.

I travel 6 days a week and stay in many hotels all over the country. I have never been refused a glass of milk. I asked for a glass of milk so I could have breakfast in the morning. I leave for work before they start serving their free breakfast. I was told they didn't have any. When I mentioned the breakfast area always has some, I was told she couldn't give me any of that. I had to get it in the morning. I was told I had to go to the restaurant to buy a $2 glass of milk. The room smelled musty. Recently remodeled. The comforter is more like a well worn blanket covered by a sheet. I was not expecting 5 star, but you get what you pay for here. Minus the hospitality.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
I want apologize for the inconvenience. I will work with staff to make sure this does not happen again. We also have breakfast bag for guest who are leaving before our breakfast room opens. Our breakfast usually opens between 5;30 and 6am on weekdays. I hope you will us an other try to serve you again.

My flight into Midway airport was delayed 4 fours because of weather. I didn't arrive at the hotel until well after midnight with no reservation. The gentleman at the desk went above and beyond . He even carried my bags to my room for me. The hotel is newly renovated and was very clean and quiet. Would definitely stay again.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. My staff and I appreciate the compliments. We are pleased you enjoyed your stay. Hope to see you again soon.

Hard by I 80 on a street with a gentlemen's club and a tire warehouse, we found the property to be an oasis. Fast internet, confortable beds, and space to set up our dog crate made the stay ok; the nice staff made our stay easy and relaxing. Yes, it's dog-friendly. But one can hear when a dog barks.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. We are a bit off the road but we do have other hotels between the club and us. We are glad you had a pleasant stay with your pet.

Clean, quiet, comfortable. They take dogs with a $20 pet fee. Never heard any dogs. Breakfast was very good. Hot and cold items. Staff was knowledgeable and friendly. I was very impressed with our entire experience.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. We appreciate your comments and glad you had a pleasant stay. We hope to see you again soon.

Newish place. Spotless. Staff are great. Small restaurant and bar but good food and very friendly staff. Has a great fitness room. All equipment was clean, new and working. Outdoor pool also. 11 out of 10.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
We are pleased that our guests are liking our renovations. We appreciate your compliments. We thank you for staying with us and hope to see again.

good variety of breakfast every morning.Less than one hundred per night for five nights, great rate. Beds were comfortable and room was very clean every day, Location worked for me with easy access to highways and nature park down the street.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you staying with us. We are very pleased that you joined us for complimentary hot breakfast. We are very proud of our renovations and very happy that our guests are also enjoying them. We hope to see you very soon again.

Always clean, friendly and professional. I would definitely go again and recommend to friends and family. Good breakfast, clean rooms, friendly staff. Reception area is nice. They have a gym and a pool.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for the compliments. My staff and I are very pleased to serve you and hope to see you again very soon.

Excellent Staff and Facility. Would recommend the Best Western to anyone staying in Northwest Indiana for any reason. I was here on business, however I would be just as comfortable bringing my family to this hotel.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you staying with us. We are very pleased that you enjoyed your stay. We look forward seeing you very soon.

The location is great on the way to Chicago from the south. Needless to say, it is a lot cheaper than the hotels in downtown Chicago. The room was clean and quiet, and the beds were comfortable. The included breakfast was excellent with lots of varieties. The staff was friendly. There is a long winding road to get there but it is not a problem with GPS.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
We are excited that you enjoyed your stay. We are very close to Chicago and hope that you will stay with us again when you are going to the city. Thank you for staying with us.

After a few days on the road and several squishy mattresses, this medium firm one was a relief. The motel is new, well kept, comfortable. A bit of a round-about to get to from the interstate, good value. It's a nonsmoking motel but our room reeked, front desk gave us an odor-free room and a note to housekeeping, who'd been remiss.

« bwnwi, General Manager at Best Western Northwest Indiana Inn, responded to this review »
Thank you for staying with us. We are newly renovated and glad that you were very comfortable in our mattress. I am sorry that your room smelled of smoke but please that you gave us an opportunity to fix it. Hope to see you again very soon.

Service is top notch. Lots of potholes Access to freeways require u turns and such. Nice place to stay on business or pleasure. There was some construction noise throughout our stay. However, the Carpenters did their best to minimize it. No needless hammering. The place could use a few more washers and dryers but this is a minor concern.

Signs to point the way; not great. Worth the minor hunt. Price lower than competitors, they were remodeling on our visit. A/C is a bit noisy but not unbearable; controls good. Lounge isn't opened "late"

I had such a wonderful time ! I will definitely be staying again ! I will definitely refer Best Western to all my friends and family ! The hotel was beautiful, the room was very nice, breakfast and dinner was delicious ! I highly recommend this hotel !

The hotel is almost finished being fully remodeled and it's great, from the outside to the inside. Rooms are very modern, simple and clean. New fitness center is awesome. Free breakfast and on-site restaurant/lounge. Seasonal outdoor pool. Another nice feature is the 24/7 Sundry shop. The new blinds in the room are the best I've seen in a hotel. Roll down with a sunshade or a blackout option, great for afternoon naps. The staff is great and the property feels very secure. I've been staying here for years and the transformation is incredible. Keep up the good work and see you again soon.

Another massive remodel almost complete. Big changes to the whole building including a new lounge and FREE breakfast. Restaurant has been completely changed and is much nicer. Clean modern rooms, security cameras inside and out for added protection. I wish the breakfast was better but it's not to bad. I've been staying here for years and it just keeps getting better. I've always felt safe and never had any issues. Little bit hard to find because the turn onto the service road is about 1 mile down Cline Ave then it's about a mile back down the service road to the driveway.

The only positive thing about the "hotel" is the staff. Let's talk about the breakfast. Let's just say eggs aren't supposed to be gritty. Are real eggs that expensive? I was there for almost a month and the first week was rough because of the remodeling. My A.C. was making a noise that made me think is was going to explode. It was replaced...... with an A.C. That made a slightly less annoying sound. I think they play 3 card Monty with the A.C. units. Oh and the fridge in my room wasn't working and it was replaced..... with one that would freeze then thaw, then freeze again. Honestly I don't blame the hotel, I blame the company for putting its employees in such a hotel. I firmly believe you get what you pay for.

Visited Chicago and headed East; looked for a bargain hotel for the night. Room was before par for a BW in terms of cleanliness, and a less than pleasant smell, but other than that it met our needs. Don't come here for the location, it's inconveniently located down a long side road to the highway right next to a Super 8 and a strip club ("The Fantasy Gentleman's Club"). Directly on the highway, so very noisy, coupled with the extensive renovation that's taking place at the moment... The hallways are LONG...and we had a room at the very end; there is access out to parking at the end of the building, but no card access to get you back into the building. We simply blocked the door while loaded our car. If you're looking for cheap, and they offer a sub $90 rate, this would fit the bill for this area, but I wouldn't pay more...

« bwnwi, Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
We thank you for staying with us. We apologize for the inconvenience you experienced faced while you were staying with us. Yes we have renovations going on but it is to improve our guest experience. We hope that you will give us another try when you passing by us. All our door need key card access and is lock is right on the door where the handle is.

Our room was not pleasant. It felt "humid" and smelled like my grandparents' basement. The room need a Dehumidifier, desperately. The hotel was going through improvements but the rooms. The breakfast area not very inviting.

« bwnwi, Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
We apologize for the inconvenience you experienced during your stay. We are making a lot of improvements to our hotel and hope that our guest will enjoy. We hope that you will give us another chance to make it right.

Although this hotel is still undergoing renovations, there simply isn't much care for the overall maintenance or cleanliness. The renovated public areas show a great deal of wear and tear from worn furniture to scratched paint marks, stains on flooring, and cracks in the ceiling. Upon entry to our room, the lights did not turn on by the switch and there were stains on the desk and tale, worn furniture, and ceiling cracks. The outlets are so large nothing stayed plugged in. Rooms had a small refrigerator and microwave, single coffee brewer, and in room safe and the fastest internet I've ever experienced.

« bwnwi, Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
we apologize for the inconvenience. We are under renovations and hope to complete public space soon. We have started renovating rooms as well. We are gutting out all the rooms however we can not do all the rooms at the same time. We thank you for using our internet and hope you try had a chance to eat in our restaurant. We have started complimentary breakfast and bar is now open as well.

We were looking for a reasonable cost place to stay doing a trip, and the property meet our criteria; Free internet, nice rooms (recently remodeled), restaurant and free breakfast. The restaurant is under renovation, but it is obvious that at least the first floor was well attended to with renovations and updating. There is also a well-attended pool (we saw numerous guests walking outside to the pool), but we did not check it out.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you for your positive response to our hotel. We are currently in the process of reworking the entire public space on the first floor. Our Pub has moved adjacent to the restaurant. This will allow our evening guests to enjoy their meal with drinks, and eliminate the wait time. In addition we have created new spaces; an area where coffee is available, and guests can sit and enjoy their wait in the lobby. Our business center is moving to the lobby area, and we have created a beautifully appointed space for a Free Hot Breakfast. This will be a hot breakfast, with a build your own yogurt buffet and build you own oatmeal buffet. Our guests have been asking for a breakfast for awhile, and we listened. Our guests, I believe, will find these changes exciting. The breakfast area will have outlets for you to charge your phone while eating. There will be many choices from cereal to eggs and sausage. Our rooms will also have all new furniture, carpeting and wall finishes. We are very excited about the things we can offer our guests. Thank you for your review.

I travel a lot for business and pleasure. I normally find little things wrong and they don't bother me, but this time a lot of things bothered me. I would have been better off at the Motel 6 next door. I was looking for a place that had a pool and a place to have a couple of drinks after being outside for 9 hours a day and not have to drive back to my hotel so I selected Best Western. I wish they would have told me their bar was under rennovation before I booked. I left in the morning and informed the front desk that I had about 300 aunts in my bathroom and the toilet didn't flush and was flowing at the top of rim. The front desk told me maintenance would get on that. I came back at 7 pm and their were still ants in my bathroom and the toilet did not work. I went to the front desk to let them know and they told me there was nothing they could do because maintenance was gone for the day. So I stood their and he said nothing else, so I said " so this means I can't use the bathroom at all tonight", and the guy at the front desk agreed with me. I stood there and yet he said nothing else, then I suggested, " could I possible get another room". I felt I was inconveniencing him from his busy doing nothing just sitting there. He then gave me a new room with no, I'm sorry about this or that. He just handed me a new key and said nothing and went back to sitting on his chair doing nothing. I would really like a refund for my stay. I could have saved $120 staying at the motel 6 next door and had better service.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Dear Mr. B: I am sorry for the lack of Hoosier Hospitality you received during your stay. Just as in your own home, we occasionally have unwelcome pests, that are brought in by opportunity, or nature. No one wants unwanted guests, and we are no exception. The first thing we should have offered you immediately is a new room. We then could have fixed the issue, without inconvenience to any guest. Sometimes , in a full house situation, we cannot do this. In your case, on this date, it was possible. I refunded one day of your stay and sent you an apology. I hope you will give us another opportunity to serve you whenever your travel plans call for overnight accommodations. Best Regards

Nice place, stayed only 1 night with my 2 kids. Quiet, near the highway and 30 minutes to downtown Chicago. The area the hotel is located in is a little industrial but if you are just sleeping here its just fine. Great outdoor pool, clean inside and out. I would stay here again if I had to.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you so much for taking the time to let us know that you had a good stay. It is our goal for every guest to feel warm and welcome. Please stay again. Our breakfast will begin before the end of the month. It is the number one requested item, and we listened. Best Regards,

I was very pleased with my 2-night stay. We arrived early and to our surprise; the young lady at the desk was very friendly - pleasant and allowed us to check in. The Inn was very clean. Very pleased.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you so much for responding. While undergoing our renovation, dust has not been our friend. We try very hard to maintain conditions, and its nice that you notice. Best Regards,

The guest rooms and the service were very good. It felt like there was no A/C in the halls or elevator. Would stay here again. Walls were very thin; I could here things in the guest rooms while walking in the hall.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
I am so sorry that you felt the walls were thin. We are actually cinder block construction, no wood, so most people find our rooms quiet. Sometimes the guests can be heard through the door. If that is the case , you can always contact the desk, and our staff will ask the offending guest to quiet down. Even though we installed a separate A/C for hallways, I too sometimes find it hot in the Summer months. Best Regards,

Booked this hotel as its right off the interstate and the price was right, located in an industrial area reachable by a poorly paved access road, but the front desk staff reported there is 24 hour security and the desk is open 24 hrs, so we stayed. Hotel is older, our room had been nicely renovated, renovations continuing near the lobby. There were signs apologizing for the noise and dust, but we didn't see any! The older design was nice, all rooms far from the elevator, walls thick- we had a very quiet night. The beds were comfortable, the linens and towels very good quality, and the room super-clean. One of the reviews suggested asking for a pool view room which we did- the pool and pool area looked very nice. We were leaving very early to get through Chicago, but the coffee bar in the lobby is replenished all 24 hours and a "Grab n Go" breakfast is available at 6 am. There are several restaurants at the other end of the access road (we went to Cracker Barrel when we got in). There is a hotel restaurant but we didn't use it. Hope they do well so the whole hotel can go no-smoking. Our room had no odor but the hotel corridor had a faint cigarette smoke smell. The housekeeping staffer we met was very nice and the place looks very clean. We will stay again.

SUPER CLEAN facility. SUPER quiet for sleeping (my room was right next to the elevators and sound did not affect). You will not hear the nearby busy expressway. Super comfy beds and pillows. Pristine clean bed and bath linens. Shower curtains are changed every day! Flat screen TV with excellent reception and great movie channels. This property is undergoing some renovations which did not affect my stay. The restaurant was in a temporary state of affairs but you can still get breakfast and dinner. Free coffee is available adjacent to the front desk. My hat's off to this management. Housekeeping and front desk staffers are excellent. Thank you to front desk staffer Megan for all her kind, courteous, and professional help. Will definitely choose this hotel again.

This was the end of a business trip, I couldn't make it all the way to my destination by the end of the day so this Best Western was my choice because it was close to the freeway. The location of the hotel is very inconvenient to get to and the number of restaurants in the area is very limited. Best Western is almost always a good stop, why they built a hotel in this area is beyond me.

They are remodeling. When I checked in I was told breakfast will be in the restaurant from 6-10. I went to the restaurant at 8:30 and it was closed.. Doesn't seem like it was ever opened.I woke up to loud banging Im assuming from the remodeling. I was told the pool opens at 9am. I was there at 9 and it was not open. I had to go to the front desk and they had to call someone to go open it at 9:15. I was on a road trip and limited on time this didn't work out good for me. I wouldn't stay again. Room was clean. Pool was clean.. You have to get towels from the front desk you will find that out after you are already at the pool

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
I want to apologize to you for the inconvenience you had while staying with us. We are under renovations and our restaurant is moved into the meeting room. We do have grab and go bags at the front desk for our guests who are on the go. Thank you for staying with us and I hope you will give us another chance and stay with us.

For business reasons, I've been at the Best Western for more than 2 weeks. The hotel is currently under renovation. As a consequence the main restaurant and bar are closed. The hotel is keeping the kitchen going through its conference room. In all other respects the hotel has been great. They keep the place as clean as humanly possible. The pool and grounds are always neat. The housekeeping staff are pleasant and responsive. All in all they have made my time here quite pleasant and not a distraction from my job.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
My staff is very appreciative of your comments. They work very hard to make sure all our guest have a great experience while they are staying with us. We should be done very soon with the restaurant and lounge renovations. We hope you will come back stay with us and enjoy our new restaurant and lounge. Once again thank you for staying with us.

We were forced to stay in this hotel for a 16U girls' softball tournament because the tournament sponsor assigned us to this location. It was the worst experience I have ever had. There are prostitutes that come in and out of this hotel servicing men in rooms and in their vehicles in the parking lot. The hotel is located in a crime ridden location - on a frontage road next to a Motel 6 and a few doors down from a strip club. There is nothing on this frontage road for one mile until you reach an abandoned building, then the strip club, another hotel, the Motel 6, then the Best Western. The prostitutes that I saw were dressed for work at 8AM. One serviced a customer in a pickup truck right behind my vehicle as our team was checking out and loading up our cars. She got out of his pickup truck and into one of two vehicles in the hotel's parking lot. These cars appeared to be her pimps' cars. These hookers were walking through the hotel being ignored by staff. I complained to the manager of this property, and she said that they do not allow prostitution, but I encouraged her to review the video footage because she and/or her staff are turning a blind eye to what is going on in their hotel. I am very upset that she accepted an offer by our softball association to have 15 and 16 year old girls stay in her hotel knowing the location was not appropriate for these teenagers. When I told her that I am appalled to have spent $150 to stay in this hotel, her reply was that they keep the rates high in an attempt to keep the prostitutes out. When I pointed out then that she admitted to hookers being a problem in her area, she replied that ?yes? they were aware of the issues in their area. I called Best Western Corporate Customer Service - they were not helpful either. I will be contacting the CEO, and it is my goal that I get the word out to everyone that this is not a safe location. There is a lot of activity on the 1st floor of this hotel - men staying in these rooms, coming in and out, gawking at our teenagers. I believe the hotel puts these guys there for easy in and out access. It seemed to me and to the other parents that most of the activity was happening after a night of partying at the strip club. It was the very first time in all of my travels with our softball team that none of the parents allowed their girls to hang out in the lobby or walk through the halls on their own. Much like the other reviews have said, the hotel reeked of cigarette smoke which I also complained about. That honestly was the least of my worries while we were there. I will write bad reviews about this hotel on every website until the Best Western in Hammond, IN attempts to make it right with me. I realize that the manager cannot change the location of the hotel, but she can attempt to make her customers feel better about the Best Western hotel chain by compensating those customers that complain about an experience like this. Even if she has not witnessed the prostitution herself, I should not have been charged for this stay. She was wrong by inviting young girls to stay in this location, and she is wrong if she believes that this is not happening in this hotel. THE BOOKING AGENCY THAT ASSIGNED US TO THIS HOTEL AND THE SOFTBALL ASSOCIATION HAS REMOVED THIS HOTEL FROM THE LIST OF PROPERTIES THAT THEY REQUIRE TEAMS TO STAY AT DURING TOURNAMENTS!!!! PLEASE DO NOT STAY IN THIS HOTEL!!!

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
I am sorry for the inconvenience you feel you faced while staying at our hotel. I spoke to you regarding your complaint over the phone the very next day. We have many guests who stay with us and the group of people you saw could have been staying with going concerts or events in the area and how they dress does not make them prostitutes. We are located right off the highway and have been here for more then 50 years. Other businesses on our street came well after that. We are in a country where free enterprise still exist. We have had many teams stay with us in the past and we have never had any problems with stay. We are a hotel and people stay the hotels for many reasons just like you traveling through or working in the area. These men are also have families. Once again we apologize.

This really is the nightmare that the other reviews mention. I have been placed here by my company for a few weeks while I am working in town. When I checked in I was refused my rewards points because my "company does not pay enough for the room per night" The hotel is dirty is still undergoing cheap low-ball bid renovation (and it shows). The ceiling in my room is cracked with a water stain. The wall paper is stained. The other day I noticed that a stained cloth I threw on the floor was placed FOLDED BACK ON THE RACK! Days after arriving I started noticing bites on my legs and I had no idea where they were coming from. After returning from the work site a few days ago I sat on the bed and to take my shoes off and smudged dirt from my pant leg onto the sheet. I figured, oops, its life and left the cover down and slept in the other bed. My room has been made up 3 times since and the same sheets are still on the bed! All around, there seems to be poor management and it shows. The employees talk in the "restaurant" about how the delays are in the construction in the actual bar and restaurant and how it should in "July but now probably August". The food itself it is not meant to be fed to an animal. Some of the employees complain about the management while we wait because its so slow (even though we are usually the only people in there) and when it does come out its simply slop. The pub and eatery are both relocated into the conference room. The few menus they have never been cleaned and are all sticky, same with the tables. The prices are stupid high and it seems like everything has been sitting in the freezer for ages. Yesterday while the waitress' toddler ran around the tables and in and out of the kitchen she said that certain things they have on the menu are not available due to the fact the manager doesn't want to stock more than the minimums due to cost. Sounds and tastes like the they use every bit to serve whether it is good or spoiled. After dinner its back to work, on the computer, but the wifi is painfully slow and keeps dropping. I was forced to use my phone to post this review. When this is over I told my boss I would pay for myself to use another hotel when I had to come back to the area. It amazes me that rooms go for $99 during the week and $136 on the weekend and breakfast isn't even included! Its nowhere worth it! Management is cutting every corner they can but still charging premium! JUST RUN THE OTHER WAY!

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
I am sorry for inconvenience you faced while staying at the hotel. While you were staying with us for 10 days we did our best to accommodate you by offering to switch room. We are under construction and our restaurant is moved into the meeting room to accommodate our guests. We have the lounge closed until we are done with our lounge. We are renovating our hotel to give our guests better experience. We order twice a week in the restaurant so no we are not our of anything. If you wish to speak to me personally please call me at the hotel 219-844-2140. My extension is 705.

The hotel looks great from the exterior and was nice. Breakfast was good and the staff was friendly and helpful. The issue we had was the quality of the pet friendly rooms. For over $200 Canadian per night I would expect a nice room. The room was adequate, but dark and not value for the price.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
We apologize that you did not enjoy your room. Once we are done with all the public space renovations we will moving into the rooms. We hope you will come and visit us to see all the changes we are making for our guest to better experience. We hope to see soon.

The first room the cable did not work. The employee gave us another room that smelled of mildew, had plastic on the window, and construction workers working outside our window in the morning. Another employee told us that the pool was not avaliable until the holiday. The manager said that the pool was avaliable at that time. Also, the lounge was not avaliable, but we do not drink anyway. The manager named Dippi said that it was my misconception to think that there would be a pool table because I saw pictures of one in their advertisement pictures. The pool table is also mentioned in the amenities. She also started yelling on the phone. A horrible experience. I wanted two days to make up for the two horrible days and did not receive it.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
I apologize for the inconvenience you had while you were staying with us. As i spoke to you over the phone and explained that our pool was open and our guests comments of how much they appreciated the pool. Our lounge and restaurant is under renovation and is currently moved into our meeting room. We will be updating our pictures as soon as we are done with our renovations.

This Hotel is easy off and on interstate 80&94, in Hammond Indiana. Its only about 25 miles from the Chicago city line. This makes it a great place to stay that's not in the city. It's VERY safe and clean. Great pool. The staff were all out standing in all ways.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
My staff and i appreciate your comments regarding the hotel and staff. We are located right off the highway and its only 30 minutes from downtown. My staff works very hard to take care of each and every guest. We hope you can come back and visit us again.

As a working crew that does a lot of work in this area its great to have friendly staff, a clean good size room and good location to the job. But its also very important to have access to a quick breakfast with simple but health food assortment. This Best Western Hotel did not have the Breakfast we needed and our day of work starts too early ,plus extra time is needed to do breakfast in a restraunt

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
My staff and i really appreciative of your comments. I am sure you noticed all the construction in our restaurant. We are working hard to finish the project so we can offer what our guests are requesting. We do offer grab and go bags available at the front desk for guest who are on the go. Please ask our front desk next time you and your crew is staying with us.

I really enjoyed lodging at this hotel it was a great stay I felt safe. I did have minor problems with the vending machine but the staff took care of the issue. This hotel was a bit of a drive from where I was visiting but it was well worth the drive. No major problems I will definitely stay here again and I highly recommend this hotel to others. Please keep up the good work!

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you for your kind words. We look forward to your next stay. We hope that you will enjoy the changes we are making to enhance our guest experience.

Hotel was hard to find, but worth the trouble. Did not offer free breakfast, though they said they woulod be adding that at some time. Basic amenities. Short drive to the Shrine of the Passion of Christ - excellent.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you staying with us. Yes we are under renovations to improve our amenities to serve our guests better. We hope you join us again and see other Northwest Indiana attractions.

Stopping here as a pit stop for our honeymoon, they placed an $85 hold on my card without any prior notice. The next morning a maintenance smelled smoke on me in the hallway (I had just came in from the car), instantly accused us of smoking in the room, ended up calling me a liar and went to the front desk where they upped the charge to $250! He never once entered the room. Needless to say, our limited budget was shot and honeymoon trip ruined. Thanks Best Western! Never Again!

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
We apologize for the inconvenience you experienced during your stay. I apologized to you while you were there and also removed the charges. Maintenance staff did not see you come in from outside but did smell the smoke order around your room. Once again our apologies.

Let me start out by saying that a Best Western would not be my first choice to spend the night at. I had many negative preconceived notions of what my one night stay here would be like. I can safely say that the night was uneventful which is what I was hoping for. The bed was comfortable, I had full control of the air conditioner, the room and bathroom were both clean, the tv had nothing good to watch, the other patrons were quiet, the staff was friendly and the price tag was great. Would I stay here again? I am up to a solid maybe. I still have my favored hotel chain but if I could not get into it then this place will work just fine.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you for your review. I am glad you chose to stay with us. We hope you choose us again on your next visit. We appreciate your comments on our hotel being clean and safe. We strive each to meet our guest expectation.

I have stayed at this Best Western a lot of times... Rooms are always great, clean, very big... Out side doors all lock to keep the bad guys out at night and the day time....Outside pool that is really, really nice in the summer time. They keep it clean an nice... Prices are great.... only like 30 miles from downtown Chicago....

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you for kind words regarding our hotel. My staff and i really appreciate when our guests have a wonderful stay. That is what we strive to do for each guest. We hope to see you again and again.

We have stayed here several times and we are always very pleased. The rooms have always been clean and the beds very comfortable. The staff is very friendly and helpful. I know breakfast is not included but the attached restaurant makes a tasty meal.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you reviewing us and staying with us. We are always improving and hope that we can continue to meet your expectations each time you stay with us.

We had a room quite a ways away from the front of the hotel, which provided a quiet room with no road traffic noise. Sheets and towels were clean although we noticed the wall coverings pealing off in the bedroom and bathroom.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you for staying with us. My staff and i are pleased you had a great stay. We hope that you will come visit us again. We will continue to improve our hotel to meet guest expectation.

Great Front Desk Staff! Restaurant staff is fast and friendly. Food is hot, tasty, and fresh. Restaurant prices are wonderful...breakfast for party of 9....check under $40! Breakfast was bountiful! Overall great hotel experience.

A nice Hotel just off the Highway.A little tricky to get too though.I recommend stopping at the welcome center and taking the service road.Clean,spacious,quiet and comfortable.I would stay there again.

I checked in after driving over 16 hours today. I am very disappointed. So disappointed that I am taking the 5 minutes away from my sleep to write this. The room is awful. It is vert filthy. If the room was well taken care of like the lobby, it might be halfway decent. Below is what I encountered within the first 10 minutes: -Spider webs all over the ceiling -Foul odor -Dirty floor -Night stand wasnt cleaned at all(sticky residue) -Wallpaper peeling and wrinkling -Holes in wallpaper -Hair(previous guest) in bed, tub, and all over bathroom floor -Wall lamps dirty all around the buttons used ro turn on -Toilet doesn't flush properly -Sink faucet neck is to short so it's difficult to wash hands -Dresser dirty -Towel holder is dusty, dirty, & rusty -Pillow cases are dirty or stained -Phone dirty I spent at least 10 minutes trying to make the room tolerable to get some sleep and keep from loading back up and looking for another room. I do plan on speaking to a manager first thing. I took pictures just incase. This is really ridiculous.

Stayed here with a friend on a business trip. The area seems a little rough but the hotel was very nice. (There is a Gentlemen's Club a couple of doors away.) The common areas were clean & attractive. I would stay here again. The location is close to anything in Highland.

This hotel has to be in the top 10 of Best Western Hotels ..Clean, great outside pool. All the help are so nice. The price is very good also. The place is outstanding inside and out. Not that far from Chicago and great beaches.

Easy on and off the highway. Staff was polite, friendly and helpful. Room was clean. The staff allowed us to park our two motorcycles under the awning where they could be seen by the staff at all times. The only downside was the lack of a free continental breakfast. There is a restaurant on site where you can purchase breakfast, but we chose not to do that.

My wife and I were driving back home and reached our limit on driving and found the Hammond location still had vacancies. Though the hotel is a bit difficult to find off the interstate due to a rather "dark and winding road" -- it was a wonderful respite for us. The staff was very accommodating and helpful as we looked for a place to find a late meal. Though they do not serve a free breakfast, the hotel does have a restaurant on site that is available. I was pleased that they extended a breakfast voucher for us since I am a Diamond club member. I plan to stop at this location in the coming travels and would recommend the location to others.

I travel to the Chicago area and have been looking for a hotel out away from the city. This is it. Great pool, fitness center and an awesome free breakfast. This hotel is clean and the rooms are nicely appointed. the pillow top bed seemed like it was brand new. I will be staying here on my next visit to the Chicago area.

« bwnwi, General Manager at BEST WESTERN Northwest Indiana Inn, responded to this review »
Thank you for staying with us .We appreciate your comments and look forward to staying with us again. We are glad you enjoyed our new fitness room.