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Best Western Plus Chocolate Lake Hotel, Halifax

4.0/5  - basé sur 1436 notations.
250 Saint Margaret's Bay Road, B3N 1J4, Halifax, Canada - See map

No other Halifax, Nova Scotia hotel can compare to the premium amenities and services provided to our pampered guests at the Best Western Plus Chocolate Lake Hotel. For hotels in Halifax, Nova Scotia that are pet friendly we welcome your best friend on this vacation with our resident welcome ambassador Aero, our chocolate lab. This hotel combines elegance with convenience including its proximity to downtown Halifax, Nova Scotia, coupled with a stunning lakeside setting which sets our Best Western Plus Chocolate Lake hotel apart from others. You can get away from it all and still be near the action with shopping, dining and events a quick drive away. The Halifax Metro Centre is nearby and the Halifax Shopping Centre has everything you need, from last-minute necessities to one-of-a-kind treasures. Bayer's Lake Industrial Park is a short drive away. So if you’re looking for Halifax, Nova Scotia hotels that can provide a memorable vacation? Then this Halifax, Nova Scotia lakefront property is the perfect place to ignite romance. The Best Western Plus Chocolate Lake Hotel is committed to providing every guest, including your furry baby, the best in service and quality. The daily free hot breakfast buffet features, scrambled eggs, baked beans or French toast, sausage or ham, fresh fruit, fruit cocktail, cereals, pastries, non-sweet breads, yogurt with toppings and oatmeal, Complete your meal with chilled juices, tea and 100% Arabica coffee. Searching for hotels in Halifax, Nova Scotia welcoming business travelers from around the world? Then contact us directly to reserve one of our several meeting facilities or extended stay kitchenette units. Who says you have to give up Mother Nature for city perks? Whether you're in town for a night or need multi-week accommodations, we have you covered. Book a spacious room at the Best Western Plus Chocolate Lake Hotel today! Enjoy your stay.

Best Western Plus

Chocolate Lake Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1437 guest reviews
NOTE ISSUED
Excellent
678
Very Good
542
Average
137
Poor
49
Terrible
31
REFER TO NOTICE
Business Business
178
Couples Couples
536
Family Family
507
Friends getaway Friends getaway
113
Solo travel Solo travel
51
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Check out the Best Western "Plus" properties!!"

4
11/07/2018

Truthfully, I try to avoid Best Westerns because the properties vary so greatly: some can look fine but others, well . . . But, based on TripAdvisor reviews we made a reservation at the Best Western Plus in Halifax. We were very impressed!!! It was located on a lake and we had a great view from our room. Guests had access to the lake for swimming and kayaking. There was also a restaurant that served lunch and dinner. After staying there, we saw several more BW Plus along our way and they all looked good.

"Beautiful hotel"

5
09/07/2018

We just returned home from a weekend away at the Best Western Plus Chocolate Lake hotel. I have nothing but good things to say! Front desk staff were friendly and helpful, the room was clean and bed was comfortable. We ate at the restaurant and food and service were both fantastic. Complimentary breakfast was one of the best we've seen as far as selection goes. The views at this hotel are amazing with a lake right in the back yard and lots of outdoor seating. Pool and hot tub were clean and the games room had lots of arcade style video games to keep kids (big and small) happy. We will definitely be returning

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you so much for your wonderful rating & review of Chocolate Lake Hotel. We are so delighted your enjoyed your stay and complimentary hot buffet breakfast. We hope to welcome you back to stay with us again.

"Awesome hotle"

4
09/07/2018

This is an amazing place to stay in the summer. Price is great...rooms are decent but the restaurant and deck are amazing. Just outside downtown...I plan to stay here often. Staff are friendly, lots of locals drop by. IMO best kept secret in Halifax

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you so much for your rating & review! We are delighted you enjoyed your stay and we hope to welcome you back again.

"Good convenient hotel"

4
08/07/2018

Good location. Convenient both for accessing Halifax and for getting out and about. We had room 315 which was OK except that the air con for the group of rooms next to us was noisy though the night. Nice lake view. Breakfast was just about OK - limited choice of average quality. Dined twice with excellent service. Wifi very slow. Good parking. Not memorable but decent value.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you for your review & feedback. We do hope to welcome you back again in the future so we can provide you with a superior guest experience.

"Very good."

4
07/07/2018

We stayed for two nights, took advantage of the pool, the games room, the breakfast, and got a chance to meet Aero the lovely chocolate lab. The bed was comfy, the bathroo was small, but clean and easy to deal with. The only big issue was the super squeaky bathroom door.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you so much for your rating & review of Chocolate Lake Hotel! We appreciate your comments & feedback and have our maintenance team looking into that squeaky door! We hope to see you again.

"Lovely Hotel"

4
03/07/2018

Good staff, clean room, beautiful view of the lake, nice pool, and close to downtown. I'm quite happy with my choice to stay here, and would stay again. Only two small dislikes - our bed was supposed to be a queen, obviously hotel queens are smaller, but this one is so much closer to a double, and it sagged a bit toward the middle. The second dislike was when we ate at the restaurant here for dinner one night, there were no good seafood options, and the waiter took FOREVER to finish off our service once the mains were served.

"AMAZING FIRST TIME IN NOVA SCOTIA"

5
02/07/2018

Great location, close to everything we planned on visiting, very clean! Cameron at the front desk was absolutely incredible! Very friendly, informative, and helped us plan the rest of our trip. The hotel dog was a great touch and we will return!!

"Really nice hotel"

4
02/07/2018

This is a really nice hotel with very helpful staff. The room was well equipped with sufficient space and a nice view of the (small) lake. The breakfast was pretty good (especially the cold options) and the restaurant served great food for evening dinner. What also was exceptional was the range of services there and we especially liked having a laundrette on site which was efficient and clean. We would certainly stay n the hotel again (in fact we chose to return there for the night before our flight home).

"Good quiet location, near downtown Halifax"

4
30/06/2018

Good way to start your vacation in Nova Scotia. Near downtown. Quiet and nice facilities. Good beds, good size room with clean bathroom. The staff was good and helpful and there were elevators. I would definitely stay again.

"Style/quiet/comfort!"

4
29/06/2018

4* - The Best Western Chocolate Lake Hotel is a few minutes from downtown Halifax. If you are looking for style/quiet/comfort within many out of town visitors' budget, this is the place for you. The hotel has lots of parking, overlooks the beautiful Chocolate Lake and the amenities are done right. The breakfast was above the average with hot and cold meal choices, very nice. Getting to the downtown Halifax is a bit of a pain, a very busy traffic circle at the bottom of the hill from the hotel can be challenging. Not sure if we would choose this hotel for our next visit, location was issue.

"Enjoyable stay"

4
21/06/2018

Very nice hotel. Comfy rooms, enjoyed dinner on the patio over looking the lake. Food was delicious and staff very friendly. A delicious breakfast is included with your stay as well as free parking. The breakfast buffet included a nice selection of hot foods such as ham, breakfast home fries, baked beans, scrambled egg, fresh fruit as well as fruit salad, yogurt, pastries, cereals and the ability to make your own toast. Coffee, tea and a selection of juice is also available. This hotel has a pool and games room but we did not use either one. Lots of lawn chairs to sit out and enjoy the view of the lake..

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Karbar2016 - Thank you so much for taking the time to review Chocolate Lake Hotel. We are so happy you enjoyed your stay with us as well as our on-site restaurant, the Lakeside Bar & Grill. We hope that if you are travelling back to the Halifax area again that you decide to stay with us!

"A welcome site after a long trip"

1
20/06/2018

We had a long travel day from Phoenix and with airport delays arrived at the hotel around midnight. The Hotel gave us a car service they use that got us from the airport to the hotel in the rain. We were greeted with a warm smile and welcome. After a good night sleep (wonderful beds!) breakfast was more than substantial. We had rented a car in the City and the front desk was very helpful in showing us the efficient bus system to get downtown. We had happy hour and dinner the next night and dinner was excellent. Don't let the proximity from City center be a buzz kill. After a look at Chocolate lake at sunset during dinner and you will know it a a great location.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Ajphoenix - Thank you so much for your wonderful review of Chocolate Lake Hotel! Based on your wonderful we think your rating may be wrong, but we sincerely appreciate your wonderful comments on your hotel & staff. We hope to welcome you back to Chocolate Lake Hotel again!

"Our favorite choice for overnighting in town."

5
19/06/2018

Easy access to the downtown (except during morning rush hour). Onsite restaurant is good. Staff very helpful and accommodating in fixing an error with our reservation. For best price, calling direct is likely a good idea.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
David K - Thanks so much for taking the time to rate & review Chocolate Lake Hotel. We are delighted you enjoyed your stay and found our staff helpful. We hope to welcome you back again!

""Pet dog on site""

5
17/06/2018

Very nice hotel with parking included. 4 km from downtown. Hate the Halifax roundabouts esp to get to this hotel. Excellent service, rooms were very clean, beds were comfortable, included breakfast buffet which was very good and had lots of hot choices. A chocolate lab very well behaved named Aero was there to greet us and entertain us. A must if you are missing your pup from home. Pool area and games room too! Wifi was fast. We had a nice view of the lake. Lots of room in elevator.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
ManitobaNic - Thank you so much for your 5 star rating and review. We are so happy you enjoyed your stay as well as our complimentary hot buffet breakfast and our on-site ambassador, Aero. We hope to welcome you back to Chocolate Lake Hotel again.

"Lake view. "

4
15/06/2018

Stayed for a two week trip and was extremely happy with the experience. I did not want the downtown rush and was looking for a relaxing property while working which was exactly what I found. The view of the lake from my room was spectacular and the grounds well maintained. The room was clean and comfortable and the staff was very pleasant. Judy-Dawn, Ryan and Nathan more than made me feel at home in the lounge after a days work. I found the dinner menu, while some items were good, many entrees were dry. I would stay away from the chicken dishes. Other than some food disappointments I would highly recommend this property to anyone wanting a relaxing experience.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Greg G - Thank you so much for your review of Chocolate Lake Hotel. We are happy you enjoyed your stay with us and we do appreciate your feedback on our on-site restaurant. I will be sure to pass along your comments to our food & beverage department. We hope to welcome you back to our hotel again!

"A new favourite!"

5
13/06/2018

We stayed at Best Western Chocolate Lake for two night in June, 2018. The checkin process was efficient and the clerk was warm and friendly. Our room was spacious, clean and comfortable, with the necessary amenities such as fridge, wifi and coffee maker. The view out our 9 th floor window was spectacular, overlooking the lake, and surrounding neighbourhoods. Breakfast included hot and cold buffet foods with gluten free items ( eggs and sausages) clearly labeled. For the first time in a long time I was able to enjoy a full hot breakfast. I really appreciated that special touch. We were very close to down town Halifx which made heading down to the docks, shops and restaurants so easy. We are heading around the Maritimes but hope to stay one more night here before we head home. It was one of our best stays.

"Great service! Great Staff! Memories to last a Lifetime!"

4
06/06/2018

Stayed 3 days in a suite for a family wedding. The room was clean, nicely furnished, 80's style, ALL public areas, the reception, the restaurant, the changing rooms for the pool have been updated. The hotel's BEST ASSETs are THE STAFF and covered patio overlooking the water, grassy walking area. It's a beautiful hotel, Chocolate lake is a popular swimming late for locals, you can see a beach across the lake, clear water. The amazing breakfast options are bountiful, the pool and hot tub aren't as big as the pictures but are NICE and clean. The exercise room and games room had many options. The business computers are easily to find/use. The restaurant serves food till 10pm, GOOD food too. We had many questions, needed a few extra chairs for the room and ALL staff cheerfully encouraged us, made us feel like FAMILY. We had a family injury prior to arriving for our stay and the hotel supervisor assisted us by making sure we were on the main floor. My neice's wedding went smoothly getting ready here, we had fun with Aero, Not an expensive hotel for Halifax, BOOK VERY EARLY. THANK YOU VERY VERY VERY MUCH!

"Staff are the highlight here"

4
05/06/2018

The staff were very helpful, courteous and friendly at Chocolate Lake, especially Aero the chocolate Labrador who seems to be in charge of reception. The rooms were clean and comfortable but the bathroom was pretty small. Avoid 4th floor rooms on the lake side as they have the main hotel air conditioning units immediately outside the windows so you cannot open the windows without being deafened. If we had known and hadn't just flown in late at night, we would have asked to be moved. The breakfast buffet was acceptable but uninspiring. Dinner was certainly fast food rather than fine dining but good fast food served efficiently and the menu had a good selection. The hotel is a bit out of central Halifax but you can get a bus into the city if you don't want to drive. The hotel is certainly popular and busy and we enjoyed our stay.

"Very relaxing stay"

4
05/06/2018

I have stayed in newer hotels and fancier hotels. I loved the food and the warm friendly service. The old school arcade was so much fun. The lake is beautiful. The location is well suited for exploring the lighthouse trail or driving downtown. Shopping is a couple blocks away. I want to come back.

"Great service Great hotel"

5
04/06/2018

We always stay here. And recommend any to stay. Everyone is friendly. Rooms are clean. The view of the lake is gorgeous winter or summer. The breakfast is amazing and great selection. The on site restaurant has many items to choose from there fish and chips are amazing.

"Good location, disappointing breakfast "

3
03/06/2018

We stayed at the Chocolate Lake Hotel as it was conveniently located. The room was of ample size and clean. However the breakfast was poor - stale croissants and tasteless scrambled eggs and potatoes. The tables were not cleared promptly perhaps indicating staff shortages or lack of training. Overall, very disappointing for the price charged.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Keianne13 - Thank you for your review and your feedback of Chocolate Lake Hotel. We are happy to hear your enjoyed our hotel location and we do appreciate your feedback regarding our breakfast. I will be sure to follow up with our restaurant manager. We hope to have the opportunity to welcome you back again.

"Outstanding hospitality"

5
30/05/2018

We are checking out today and are sad to move on to our next destination. From the accommodation of an early check-in after an exhausting redeye flight in, to the absolutely incredible restaurant service and superb Michelin star worthy food- this has been the nicest hotel experience - ever. ??????????

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Juiceomatic - Thank you so much for your wonderful review of Chocolate Lake Hotel. We are so happy that you enjoyed your stay with us as well as our on-site restaurant the Lakeside Bar & Grill. We hope that if you are travelling to the Halifax area again that you decide to stay with us.

"Two day stay"

5
28/05/2018

We stayed the 25 and 26 of May, We had a very quick check in. room was clean and bright. We were planning on staying just one night at this property then book a room in downtown Halifax, but after our first night we liked it so much we decided to stay for both nights, Had Dinner in the Bar, Fish and chips were amazing as well as the Burgers. Buffett Breakfast was plentiful and well organized, There was a staff member replenishing food as it needed. The Bartender Ryan was very pleasant and was a great bartender. we would recommend this Hotel.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
ISLANDFIREGUY - Thanks so much for your review of Chocolate Lake Hotel. We are so happy that you enjoyed your stay so much with us that you decided to stay a second night. I will be sure to pass along your wonderful comments about our complimentary hot buffet breakfast and restaurant. We hope to see you again!

"Super Clean Bar!"

5
27/05/2018

Ryan the bartender was fantastic and has a super clean bar that shines like crystal! So clean you could see your own reflection in the glasses. Great service and a very fun night. Drinks were great and the company was even better.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Jena B - Thank you for reviewing Chocolate Lake Hotel. We are so happy you enjoyed our Lakeside Bar and Ryan was able to make evening enjoyable. We hope to see you again!

"short visit to halifax"

5
27/05/2018

Nice area, about 10-15 minutes into downtown. We were upgraded to 9th floor with lake view. Amazing view, breakfast is complimentary and we sat in the patio, another amazing view of the lake. I would return to this hotel if I visit Halifax again. Bed is confortable and modern.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Bbz10 - Thank you so much for reviewing Best Western Plus Chocolate Lake Hotel. We are so happy you enjoyed our beautiful lakeview and complimentary hot buffet breakfast. We look forward to seeing you again!

"Trip to the city"

5
24/05/2018

Visiting family and a night out at Scotia Bank Center .We always stay at Chocolate Lake ,great staff ,nice CLEAN rooms and good rates.The restaurant always is top notch. Always use the pool and hot tub they are very clean and well maintained. Ongoing upgrade work being done while we stayed there . the new carpeting is looking great.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Schuyler_wright13 - Thank you so much for taking the time to review Chocolate Lake Hotel. We are so delighted to hear that you enjoyed your stay with us and we hope to see you again.

"Great Hotel"

4
21/05/2018

Great location on the water. Really nice staff. Bar and restaurant is also worth checking out. No surprises with the room, firm matteress, water pressure in shower was also good. Lot's of free parking.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Michael J- Thank you so much for your review of Chocolate Lake Hotel and our Lakeside Bar & Grill. We hope to welcome you back again in the future.

"Great views"

4
20/05/2018

My family and I stayed here when we were in the Halifax area for a sports competition with our little girls. I was a little hesitant to stay at another Best Western Plus after staying at another one recently and having a smaller hotel room than what you would get in NYC. However, this Best Western was a wonderful surprise. It's right on the lake and our spacious room had a water view. It also had an old school arcade that my kids loved and that had me playing Pac-Man for the first time in 30 years. The pool was a decent size and it had a hot tub. The lobby area is spacious and has lots of seating along with more water views. And they have a brown lab as a hotel dog that just makes you feel at home. The bar and restaurant were also a nice surprise, with great craft beers on tap, delicious appetizers, and even more water views. We loved our stay and would stay here again the next time we are in the area.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
NewbrunswickLisa - Thank you for your review of Best Western Plus Chocolate Lake Hotel. We are happy to hear that you enjoyed your stay with us and that you and your kids enjoyed our 'Old School Arcade'. We hope that if you are travelling to the Halifax area again that you decide to stay with us.

"Excellent spot!"

5
17/05/2018

Breakfast was awesome - hashbrowns, sausage, toast, cereal, french toast, fresh fruit and I am sure there is a lot I am forgetting! Rooms were nicely decorated and the staff was awesome. There is a few places nearby if you need anything and it is walking distance to Halifax shopoing center.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Lyndsay H - Thank you so much for your review of Chocolate Lake Hotel. We are so happy to hear our staff and complimentary hot buffet breakfast made your stay enjoyable. We hope to welcome you back again in the future.

"Not bad, but pretty noisy"

3
17/05/2018

The good news: the beds are pretty comfortable, with decently firm mattresses. My shower worked well with instantly hot water. The free breakfast was actually not bad, and I was pleasantly surprised to see that they offered hot dishes and not just loads of carbs. The bad news: it is noisy. The walls and doors seem to be paper thin so you can hear everything around you. Everything. Especially noises from the hall, including the slamming of doors and every conversation. You can also hear lots of noise from the rooms around you, especially those above you. The antiquated heating/cooling units are incredibly loud. You might actually find this a good thing since it will drown out the other noises. Regardless, it is noisy. The mediocre: The rooms are not well ventilated, so they always smell a bit of cleaning product. The furniture is really old, with drawers that don't close properly.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
kohr_ah99 - Thank you for your review and feedback of Best Western Plus Chocolate Lake Hotel. Without feedback from our guests, we cannot improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"nice hotel close to downtown"

4
17/05/2018

This is a nice hotel, the entrance is very well decorated and very welcoming. The handicap room was very adequate. The breakfast buffet was very extensive with a good variety of choices including warm dishes.

"Great hotel near the heart of Halifax"

5
12/05/2018

Stayed here for 4 nights, room was very clean, parking easily accessible for a large pickup truck, staff friendly and accommodating. We had stayed one night at a downtown 4 star hotel, moved out because it was dingy and dirty, and came here instead. Saved $50 a night and were much more comfortable. Would recommend this hotel any time.

"great place"

4
11/05/2018

A good place to stay, nice grounds to walk around on, a quiet place, outside check in area could have more room for more than one vehicle at a time or parking so you can go inside to check in, it was not to far from the hospital where we had to be for a 7 am for surgery.

"Not bad at all"

3
08/05/2018

My wife and two daughters and 2 other family members stayed there this past weekend for 1 night. The location is pretty good in close proximity to shopping etc. The room seemed clean. The restaurant has amazing food at great prices and the free breakfast was excellent. The pool was in a small room with low ceiling. Exceptionally strong smell of chlorine and seemed to be over chlorinated. Parking was perfect, and the games room was a decent touch. The only drawback is that we all ended up with serious sinus congestion and allergy symptoms even though none of us have allergies. I wonder about the cleanliness of carpet or ventilation system in this building. I would stay there again and recommend it to others but my next stay in the city will probably be closer to the water front.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Eric B - Thank you so much for your review of our hotel and restaurant. We are delighted to hear that you enjoyed your stay with our property. We are currently in the process of replacing all guestroom carpeting. We hope to welcome you back again should you be travelling to the Halifax area!

"Lovely spot"

4
06/05/2018

I really enjoyed my stay. I wish the weather had been nicer so I could have enjoyed the beautiful area in which the hotel is located. Service was wonderful at the hotel. I would recommend staying here.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Katrina G - Thank you so much for your review. We really appreciate your business and we hope to welcome you back again when the sun is shining!

"A great stay!"

5
03/05/2018

This hotel is in a great location just outside the busy city. It is a nice hotel with lovely rooms and comfortable beds. The restaurant has great meal options and everything that I ordered during my stay was delicious!

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Kdwright2018 - Thank you so much for taking the time to review Best Western Plus Chocolate Lake Hotel. We are so delighted that you enjoyed your stay with us along with our on-site restaurant, the Lakeside Bar & Grill. We hope to see you again!

"Clean and friendly"

5
01/05/2018

Very clean hotel and rooms very friendly staff, restaurant with a view of the lake with also good food. First time there will definitely be back enjoyed it immensely. Close to shopping and few minutes from downtown.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Jeff L - Thank you so much for your review of Chocolate Lake Hotel! We look forward to welcoming you back again.

"Enjoyable Experience"

5
30/04/2018

Love the staff, location, food and view. Will definitely return. A pleasurable experience for both visiting with family and exploring Halifax venues, with comfort always waiting on our return from our adventures!

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
898lauretteb - Thank you so much for your review of Best Western Plus Chocolate Lake Hotel. We are delighted that you enjoyed our staff, food & our beautiful lakeview. We look foward to welcoming you back!

"Stay in Halifax"

5
23/04/2018

Great location and good parking. Very friendly and knowledgable staff. Good hot breakfast comes with your stay. It is worth paying a few dollars and overlook the lake from the tower. If your phone doesn't do an auto wake up, the front desk is very obliging. They also have a large chocoate lab called 'AERO who is extremely friendly'.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Eliot F - Thank you so much for your review of Chocolate Lake Hotel! We are so happy to hear you enjoyed your stay with us and we hope to see you again.

"beautiful hotel"

5
21/04/2018

One of the nicest places we've stayed in for years. Great breakfast. We go to Halifax at least twice per year and the quality of places we've stayed in on the road and in Halifax has been variable. This place was a gem.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Kari - Thank you so much for taking the time to review Chocolate Lake Hotel. We are delighted you continue to be a loyal guest and we hope to see you again!

"Chocolate Lake Best Western"

1
18/04/2018

Rooms were comfy and clean. Staff was extremely professional and pleasant. Breakfast was great. I would recommend this hotel. A little pricey but was a nice clean hotel. Rooms were nicely decorated and looked like new carpeting throughout. I certainly would recommend this hotel if you have plan a stay in Halifax.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
tonystewartfan14 - Thank you for taking the time to review Chocolate Lake Hotel! We are so happy to hear you enjoyed your stay and our complimentary hot buffet breakfast. We look forward to welcoming you back again!

"Great hotel"

3
16/04/2018

Great location, very clean. Staff was very helpful and they have the cutest dog. The price was great as well. The room was clean the right temperature and had enough towels and pillows. There is a great view out the back

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Christine D - Thank you so much for your review! We are happy you enjoyed your stay with us and we hope to see you again.

"Great stay"

5
15/04/2018

Kudos to the housekeeping department! I usually don't stay in hotels with carpets because i tend to get rashes and allergy from dust, but so far (2 weeks into my 3-week stay) everything's been great. And perfect bed everytime i come "home" The kitchen has all the small appliances you'll need. Loving the huge T.V. I love that it's pet friendly, because i get to see dogs from time to time. It makes me feel at home even more.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Michelle T - Thank you so much for your wonderful review! We are so happy to hear you enjoyed your stay with us and we hope to welcome you back again.

"Bit disappointed "

4
15/04/2018

Pros - Check in was efficient and the young man behind the desk was very friendly. Was a problem with my rewards card so he nicely explained what I should do. Number 2, room was clean, asked for 2 queen beds, which I got, bathroom was well stocked and had a fridge. Number 3, guy at the bar was also very friendly. And lastly, food was good, bit pricy, and wasn't.too long after u ordered. Cons- tv in room was very confusing. Channel4 was the guide, well so we thought. When u pushed the channel u wanted to watch a different program came on. Was also a channel guide in the room . Took it down to the desk and guy said to ignore the guide on the tv. So, was very hard to know what was on as there was no program guide to go by. Number 2. First hotel I have stayed in where there was no PPV. Even renting a movie or 2 would had been nice. Number 3. Hot tub was out of order. Was looking forward to soaking in it. All and all my sister in law and I enjoyed our stay. This hotel is close to shopping center which is why we stayed here. Buffet breakfast is great.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
808margie - Thank you so much for taking the time to review Chocolate Lake Hotel. We do appreciate your comments and feedback. We hope to welcome you back again!

"Clean but don't get hurt"

2
14/04/2018

Checking the room and found out it is very nice and clean. But my problem started when I was trying to find the change room to go into the pool. I took a wrong turn but when I found the correct direction I had to go down a set of steps but as doing so I fell and twisted my knee. It didn't hurt that much at the time but 2 hours later it was murder. I went to the dollar store and got a heating pad. I went to the front desk to have it heated up but they said they couldn't. I told them what happened and they were not concerned at all... didn't want my room number or if there was anything they could do for me and didn't want to make out a report....so at the very moment I am sitting in the room trying to use the coffee maker to heat the heating pad. Is this sad or what. I would like to give a better rating but in to much pain

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Shirley J - Thank you for providing us with feedback about your stay. I am so sorry to hear that you injured yourself. We do have our pool area treated with an anti-slip coating. I will be following up with all departments involved to ensure this does not happen again in the future. If I can be of further assistance please contact me directly at 902-444-8651.

"Lovely rooms with nice pool"

5
11/04/2018

Clean and comfortable rooms. The breakfast buffet had a lot of variety and was decent quality with some gluten free options. Salt water pool was fantastic! The pool and hot tub were in separate areas and very cleanly.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you so much for reviewing Chocolate Lake Hotel. We are so happy to hear you enjoyed your stayed as well as our gluten free options available with our complimentary hot buffet breakfast. Our pool & hot tub area are treated for slipping so we will be sure to pass along your concerns to our maintenance team. We hope to see you again!

"Favourite place to stay"

5
09/04/2018

Exceptional hotel, friendly staff, amazing restaurant, clean and comfortable rooms. Definite home away from home feeling with every stay. I have tried several different hotels and have come to the conclusion that Best Western is the BEST choice and will be my only choice with future visits to the city.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Babysasa - Thank you so much for making Chocolate Lake Hotel your home away from home. We are so delighted you enjoy staying with us and look forward to seeing you again.

"Overall a very pleasant stay"

5
02/04/2018

I stayed due to the excellent CAA price and the no fee charge for having my dog accompany us on a brief overnight trip to Halifax. The room was spacious, clean and comfortable. The breakfast buffet had good variety and was tasty and fresh. I was also pleasantly surprised by the quick commute to downtown Halifax during a high traffic period. Definitely would stay here again and would also recommend to others. Great value. :)

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Chance399 - Thank you so much for your review on Chocolate Lake Hotel. We are so happy to hear you enjoyed our complimentary hot buffet breakfast. We hope to welcome you back again!

"Comfortable place"

5
01/04/2018

We really enjoyed our stay Check in was great Had a free upgrade Pool and hot tub are good but slippery Breakfast was great Room was very good Staff were excellent Aero was cute Hotel was clean I recommended it to friend who booked before we left. Well worth your money

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Keith H - Thank you so much for taking the time to review Best Western Plus Chocolate Lake Hotel! We are so happy to hear you enjoyed your stay and we hope to welcome you back again!

"Business Stay Mid March - Security concerns."

3
26/03/2018

A little dated, but clean and friendly staff. Really good restaurant. The restaurant is worth a visit alone. Exit door at one end of hotel unlocked all night. Asked the front desk about it and told it should be locked by 11. It had a card swipe, so not sure why it needed to be unlocked. Traffic was intermittent throughout the night. Not sure why people would access a hotel, throughout the night, through a remote unsecured entrance? Go figure. Would have slept better without the banging exit door being open and closed throughout the night.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Bruhaha123 - Thank you for taking the time to review Chocolate Lake Hotel and provide us with feedback. We are in the process of updating our hotel. Thank you for passing your comments along regarding one of the entrance doors as we will follow up with our security team about this. We hope to see you again!

"Amazing Stay!!"

5
10/03/2018

We had just stayed here from Wednesday March 8th 2018 to Saturday March 11th 2018 and my family and I had an amazing stay at this hotel. We were only planning on staying for 2 days but we couldn't get enough of it so we extended our stay for an extra night! There is a game room which we used and it was very fun. There was also a pool which also used. Our room we had was very nice and clean, the staff were very kind and accommodating to meet our needs. The breakfast was also very good. This was our second time staying at this hotel, we would stay here again in future 100%. One of the best hotels I have ever stayed at.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
NJMM25 - Thank you so much for taking the time to review Chocolate Lake Hotel! We are so delighted to hear you enjoyed your stay with us and our staff were able to accommodate your needs. We hope to see you again!

"Great Location"

4
04/03/2018

This hotel had reasonable rates as well as up to date rooms and a good restaurant with reasonable prices. Staff were very accommodating and check - in was fast and friendly the street was quiet with a convenience store next door.,

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
BrianB20 - Thank you so much for taking the time to review Chocolate Lake Hotel! We are so pleased that you enjoyed your stay with us, and we hope to welcome you back again! - Michelle

"Home away Home."

5
03/03/2018

At one time I book a 2 room suite with Best Western Plus Chocolate Lake Hotel. When I got there, they upgraded me to the honeymoon suite for the same price that I was already paying. This room would have cost me an extra $70. nice savings. The staff do everything in there power to make your stay as comfortable as possible wail you are there. A1 Hot free breakfast every morning to complement your stay. I have stayed here a few times and have never been disappointed with anything I can think off.

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
206hughh - Thank you so much for taking the time to review Best Western Plus Chocolate Lake Hotel. We are so happy our guest services team were able to provide you with a complimentary upgrade. We hope to welcome you back again in the future. - Michelle

"Awesome customer service!!!"

5
13/02/2018

I had some questions about my reservation and called the front desk..Monique was amazing! She answered all my questions in detail and accuracy. At the end of the conversation I had all my questions answered and more! Thumbs up!

ChocolateLakeHotel, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Melissa G - Thank you so much for taking the time to review Chocolate Lake Hotel. We are delighted to hear that Monique was able to answer all your questions and provide assistance. We appreciate your feedback!

"outstanding customer service!!!!!!!!!!!!"

5
06/02/2018

The service standards provided by the staff to their guests was absolutely phenomenal; space to take our dog for a walk; clean room; fast response to our requests & let.s not forget that incredible restaurant.....very professional waiters & food that pleased the palate wayyyyyyyyyyyyyyy beyond our expectations...in fact..we didn't dine anywhere else.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Dwayne H - Thank you so much for your wonderful review of Chocolate Lake Hotel! We are delighted to hear that you enjoyed our hotel and that our guest service & restaurant staff were able to make your stay even better. We look forward to welcoming you back in the future!

"I recommend this hotel"

3
04/02/2018

It was a convient location and the hotel service was very good. Taxi service was available right from the hotel, which wAs nice. Breakfast could use some improvement. I am glad that pets are welcome as that is why we use Best Western Hotels.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Dale B - Thank you for your review of Chocolate Lake Hotel. We are happy to hear that you enjoyed your stay with us and we appreciate your feedback about our breakfast. We certainly are a pet friendly hotel, and have a designated pet-friendly section. We hope to have the opportunity to welcome you back again!

"Buisness trip"

4
29/01/2018

Great hotel. Very comfortable bed, good breakfast and lovely staff. Will be back. Bathroom a little on the small side but perfectly manageable. No laundry room which was a shame so I found a good local Laundromat instead.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
sjshard28 - Thank you so much for your review of Chocolate Lake Hotel. We are so happy to hear you enjoyed your stay. We actually do have a laundry room which is located on the first floor of the hotel. There is detergent and laundry sheets available for purchase, and we can provide change at the front desk. We hope to welcome you back again!

"Excellent Customer Service keeps us returning."

5
25/01/2018

Initially a business trip but the standard of service has meant that every time we travel to Halifax we aim at staying at Chocolate Lake. We had some friends visiting and we needed to stay overnight and both Jeremy and Matt worked really hard to find us accommodation on the night that we needed. Most Impressive and gratifying. I should also mention the fact that on our second, second only, visit we walked in and up to the desk and Jeremy greeted me by my name! How is that for great customer service? The rooms are always immaculate totally refurbished and very pleasing. Heating /AC work well. I like the fact that are sheers on the windows and curtains that can be closed. Also there is a very easy guide to the television channels that are available should you wish to use it. Very interesting menu in the restaurant with delicious food, well prepared, interestingly presented and once again excellent customer service here - attentive,and friendly without being intrusive. Breakfast staff certainly keep up the customer service standards tradition and replenish items in the buffet style presentation as necessary. Views are magnificent especially when you get the opportunity to eat on the deck or at a lake facing table in the rustic dining room. The lake is definitely used we saw two people swimming width and lengths of the lake while we ate breakfast. Overall most enjoyable stays and certainly well worth 5 (or more) stars and Yes we do recommend Chocolate Lake Hotel to family and friends.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
margaretann3691 - Thank you so much for your detailed review of Best Western Plus Chocolate Lake Hotel. We are so happy to hear that Jeramy & Matt made your stay enjoyable and we hope that we get the chance to welcome you back again!

"Excellent stay"

5
24/01/2018

Due to work commitments I stayed at this hotel for 9 days. One of those nights the "storm of the century: hit with winds of 140km and sheeting rain. Had a problem with the bathroom vent but once it was brought to the attention of staff, my room was changed immediately without any issue. Matt of the front desk was always greeting me when he saw me. The rest of the staff were very cordial and hospitable. Unfortunately the breakfast got boring after the third day. The restaurant food was fantastic. My compliments to the chefs. That is another review. Overall a great stay,

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Ron A - Thank you so much for taking the time to review Chocolate Lake Hotel. We are so happy to hear that you enjoyed your stay with us, and we were happy to be able to provide you with a complimentary upgrade to a suite for your stay as you are a Best Western Rewards Member. We hope that if you are travelling to the Halifax area again, whether it be on business or leisure, that we have the opportunity to welcome you back!

"View was incredible! Not too far outside the city!"

4
22/01/2018

Our room was on one of the top floors and the view of the lake was absolutely breathtaking! The staff was very kind and it was only a very short cab ride into the downtown area of the city. I would most definitely stay here again.

"Great hotel"

5
21/01/2018

The place is central to all your needs. "Aero", the chocolate lab greets you at check in. He is very docile and kids love him. Your hotel stay includes a full hot breakfast. The hotel has a full restaurant with great views of the lake. Each room has its own AC/heater and a window opens as well.

"Hidden Gem"

4
16/01/2018

Just outside of downtown Halifax, a great hotel to stay as couples or families. It backs onto a little pond. The restaurant inside is delicious, not one bad meal while there, breakfast, lunch and dinner's. Breakfast was included.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
SkylineNiagara - Thank you so much for your wonderful review of our hidden gem! We are delighted you enjoyed your stay along with our complimentary hot buffet breakfast. We hope to see you again!

"Repeat guest"

5
06/01/2018

Great location, peaceful,with all amenities , free parking, beautiful area overlooking chocolate lake.Close to shopping or vacationing along coastline, eastern or southern shore, Peggy's cove just minutes away.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
chrisfT2489QH - Thank you so much for taking the time to review Chocolate Lake Hotel. We are happy to hear you enjoyed our location with close proximity to shopping & not far from Peggy's Cove. We hope to welcome you back again!

"Excellent stay"

5
05/01/2018

The Best Western Chocolate Lake exceeded our expectations in all areas. Our room was comfortable, the restaurant was superb and had ample seating; a delish hot breakfast was included with our room. The staff are excellent. It will be our go to hotel when in Halifax.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Sharon J - Thank you for your review of Chocolate Lake Hotel! We are so happy to hear you had an excellent stay and that you enjoyed our complimentary hot buffet breakfast. We look forward to seeing you again!

"Always Pleased"

5
02/01/2018

We always use this hotel when in Halifax because of the quality of service, facilities and its location, on the shore of Chocolate lake. It's easy to access ,close to downtown and the staff and service are consistently very good..

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Paul R - Thank you for reviewing Chocolate Lake Hotel. We are happy to hear that you are always pleased when staying with our hotel. We hope to see you again!

"excellent service and convenient location"

5
02/01/2018

Every time we spent the night in Halifax this was our hotel of choice. Staff is excellent and so is the service. Breakfast is great and so is free parking. It is conveniently located to do all your shopping needs. We had done our shopping during the day and we went out for New Year eves party

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
vincentlA3462SV - Thank you so much for your wonderful review of Chocolate Lake Hotel! We are so happy to hear you enjoyed your stay and we are your hotel of choice. We look forward to welcoming you back again!

"As good as can manage for price"

4
01/01/2018

$122 for tiny room, but was warm, clean, no strong smells, with a fridge and a bathroom. Was travelling for medical purposes. Had medical appointments early over 3hrs from home, and needed a driver due to type of procedure. This is pretty much the best I could do online. I still dislike online booking, but it seems difficult to get a room otherwise. Most websites don't ask about the things I care about. Online hotel booking sites ask number of adults, not number of beds, they ask about cable TV, and I care more about scent free and the fabric of the bed sheets (memory foam and foam rubber are my mortal enemies). A fridge and a way to make my medicine (medicinal tea) are also helpful and hard to find. I really miss talking with a real live person.... This time of year the roads can be bad, vehicles can suffer mechanical issues, and people get the flu, all of which could have made for an even more awkward trip as there was only one bed, but two cost more so I took the risk. All and all, healthcare costs in Nova Scotia especially if you live outside of the metro area.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
O6177IOmelissaw - Thank you so much for taking the time to review Chocolate Lake Hotel. We are happy to hear you enjoyed your stay with us for your medical appointments. We hope if you are travelling to the Halifax area again that you decide to stay with us!

"Very Pleasant Stay!"

4
31/12/2017

We booked this hotel because it was centrally located and had a lot of amenities and services, including complimentary hot buffet breakfast, non-smoking rooms, free parking, free high speed internet, exercise room, and indoor pool. During our stay, we found the room to be clean, spacious and quiet. The queen size bed was a bit soft for us but it was comfortable enough. Downtown Halifax was about 10 minutes away by car. We stayed three nights here, using the hotel as a base for visiting sites in and around Halifax and along the south coast of Nova Scotia. If in Halifax again, we would come back to this hotel.

"What else would you expect"

4
31/12/2017

Room was clean and roomy, on the top floor overlooking the lake. Good selection for breakfast, could be a bit busy at certain times due to coach tours. Staff were pleasant and helpful. Parking at the hotel was not an issue. Too far to walk into the centre of Halifax and when we were there roadworks were underway so the local bus was diverted. Option was to drive in and find somewhere to park or to get a taxi. Overall a good hotel which we would use again if we were in the area.

"Great dog friendly hotel"

4
24/12/2017

Great hotel for travelling with dogs, although no doggy bag when we arrived (treats, poo bags etc) but still easy and no extra charges. Breakfast was included and standard buffet stuff, nothing amazing. Dinner was good, great service, although main course was a little slow to come out.

"Fantastic Staff"

5
23/12/2017

My wife and I celebrated 26 years of marriage with a stay at the Best Western Chocolate Lake. We were met by the staff with congratulations and lots of smiles; we felt very welcome. In the room, they had given us an anniversary card. So very thoughtful. You can see the place had undergone a renovation. There is a pool with hot tub, a fitness room that was nicely appointed, and a full games arcade. Most of the time, we were in our room; it was very comfortable and clean. Unlike many places in this price range, the bedding was premium and the pillows didn't go flat in seconds.

"A nice place with a beautiful view out to chocolate lake"

4
20/12/2017

The hotel is in a convenient location outside of downtown. Very friendly check-in and check-out staff. Our room was clean and spacious. The view out to the lake was fantastic. There was no outside noise. Unfortunately one night we had quite noisy neighbors. Slamming doors, loud talking in the hallway. Of course that is not the hotel's fault. Just a pity that there are people who are not considered about other guests. The breakfast had a good choice and a large variety and was good. There were a lot of people at breakfast, sometimes a bit crowded at the buffet. Very nice sitting outside on the patio.

"Rooms needs renovations"

1
18/12/2017

The rooms at the part of the hotel we stayed in are old and need painting and carpet needs cleaned, the sofa has seen better days. I know I stayed on points and it was free. But as a first time guest, we will not be staying ever again.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you for taking the time to review Best Western Plus Chocolate Lake Hotel. I am so sorry to hear that your stay with us was not enjoyable. I do appreciate you taking the time to contact us, and bringing your concerns to our attention. Without feedback from our guests, we cannot improve. I am sincerely sorry that we failed to meet your expectations. On behalf of all of us at the Best Western Plus Chocolate Lake Hotel and on behalf of the Best Western Brand I offer you our apologies. We appreciate hearing how we can improve and what we can do to make each guest's stay better. We will use this experience as a teaching opportunity for our entire team. We hope to welcome you back again.

"Mediocre Stay"

3
18/12/2017

Staff throughout the hotel was great, cleanliness of the front lobby was good, breakfast was organized and looked fantastic, cleanliness of the room was alright, bed wasn't the greatest. Overall for the price its not a bad hotel but for a longer duration I wouldn't recommend it.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
G9365CGchrisd - Thank you for your review of Chocolate Lake Hotel. We are happy our staff made your stay great. We appreciate your feedback, and will be passing it along to the appropriate departments. We hope to see you again!

"Stay there when in Halifax"

5
11/12/2017

I always stay at the Best Western Chocolate Lake when in Halifax. It is my home away from home. The staff are great and the hotel is always clean. The location is very good, just outside of the downtown area.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Ron C - Thank you for your review of Best Western Plus Chocolate Lake Hotel. We are delighted to hear you enjoyed your stay with our property, and we hope to see you again!

"BW Lake Chocolate Hotel Review"

4
02/12/2017

Overall the hotel was great, some background noise from being close the elevator but overall not too bad. Stayed twice within two months and both times was happy with the price and staff. Bar/Grill was a great asset as it gave great prices for supper meals. Carpet a little worn in the second stay but manageable.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Robert Y - Thank you so much for your review. Were are glad to hear that you enjoyed your stay with our property and we hope to welcome you back once again.

"Nice Hotel, Good Location"

4
01/12/2017

This is comfortable hotel with good rooms and an excellent breakfast area. The room we had overlooked Chocolate Lake so we had a very nice view. Parking is available on site. The staff (at least most of them) are welcoming and helpful. My only issue was trying to find the hotel. Because of construction on St. Margaret's Bay Road this summer it was difficult to find access to the hotel. We had to phone for directions (as did others I found out) and when I checked in the clerk indicated I was some sort of dimwit for not being able to follow the detour signs - the ones out on the highway with no lane markers that just said "detour"!

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
trainfan2000 - Thank you so much for your review of Chocolate Lake Hotel! We are sorry you had a hard time with the detour to access us, but we are happy to report St Margaret's Bay Road is now completely open. We hope to see you again in the future!

"Excellent Stay"

5
25/11/2017

Always have a great stay at this hotel. Had an issue on arrival which was promptly and courteously rectified. Great service and friendly atmosphere. Greeted with a smile on arrival. Complimentary breakfast was excellent as usual. Will definitely stay there again!

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Donna D - Thank you so much for taking the time to review Best Western Plus Chocolate Lake Hotel. We are delighted to hear that you enjoyed your stay, and that our guest services team were able to rectify the issue. We look forward to welcoming you back!

"Quick Zip in the car to everything you need"

5
23/11/2017

Great hotel. Arcade, pool and gym, free wifi to entertain you if you are staying in. Breakfast, Restaurant and over all hotel is great. Gas station and Subway next door to hotel for even more convince.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Q8853HWtonim - Thank you so much for your review of Chocolate Lake Hotel. We are so happy you enjoyed your stay and look forward to welcoming you back again!

"Great Place to Stay"

5
20/11/2017

Room was very clean & well equipped. Hotel seems to have been renovated recently, room was very modern & well laid out. Bed & Pillows were so soft & comfy. Staff were excellent, very very helpful & professional. Free Breakfast was pretty good. Best part of the hotel was an actual video game arcade downstairs. Pool & Jacuzzi were clean & well equipped. Overall, had a great stay.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Robert M - Thank you so much for your wonderful review of Chocolate Lake Hotel. We are delighted to hear that you enjoyed your stay with us as well as our complimentary hot buffet breakfast. We hope that if you are travelling to the Halifax area again that you decide to stay with us!

"Great Place to Stay in Halifax"

5
20/11/2017

I've stayed at the Best Western Chocolate Lake a few times while in Halifax for business or with my family. Every time I've been there, I have found the hotel and the staff to be excellent. I like the location (close to amenities) and it has become my go-to hotel when I'm in Halifax. I have (and will continue) to recommend to friends, family, and colleagues.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
adamdF6421NX - Thank you so much for your review of Chocolate Lake Hotel. We are so delighted to hear that you continue to stay with us. We appreciate the loyalty to our hotel and we hope to see you again!

"Average"

3
18/11/2017

Hotel stay was nothing extraordinary, very basic, staff didn't go out of their way to be hospitable. Okay room, great breakfast and pool. Construction on hotel road really put a damper on the stay, wish I had been notified. Experience was “meh”

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
932alishas - Thank you for reviewing Chocolate Lake Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"still good but used to be better"

4
17/11/2017

i like this hotel overall. it is a popular place because of lakeside location. bathrooms are very small, but not much to be done there. this was an old Howard Johnson Hotel that got bought up by Best Western and renovated after the hurricane in 2003 i think it was. they did a great job renovating, but hotel is now beginning to show its age again. still a nice place to stay. great inclusive breakfast. montreal 2017.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Claude P - Thank you so much for taking the time to review Chocolate Lake Hotel! We are in the planning stages for more renovations, and hope to welcome you back again.

"Wonderful visit"

5
16/11/2017

We recently enjoyed a wonderful six night stay at the Chocolate Lake Hotel. Although our queen bed room did not have a view of the lake, we were given a room on the 9th floor with an nice view of the surrounding neighbourhood. Free, onsite parking was greatly appreciated. The room was nicely appointed with good quality linens, and a very comfortable bed. Everything was very clean and the friendly housekeeping staff kept it that way. The complimentary hot breakfast buffet was very generous with four hot choices each day, as well as pastries, juices, cereal, fruit, a u-toast bread station and good coffee. It was available each day from 6:30 am to 10:00 am. We enjoyed two evening meals in the dining room and found the food to be delicious and the service was exceptional. Special kudos to our server, Nathan, who added his personal warmth to his knowledge of the menu to ensure that our dining experience was truly wonderful! The pool, hot tub and games arcade were a real hit with younger family members. But, the stand out experience of our visit was the genuinely warm welcome and service we received from each and every staff member we encountered....right down to the wonderful hotel dog, a chocolate lab named 'Aero'. This will definitely be our 'go to' accommodation on future trips to Halifax.

"A wonderful introduction to Haifax"

4
16/11/2017

I spent two weeks at the Best Western Chocolate Lake when my company helped me move to Halifax. The staff was polite from start to finish, the continental breakfast with a view of Chocolate Lake wa sunforgettable, and the fitness room was well equipped. There's a even an arcade with dozens of old-school video games! I didn't try the pool but it looked clean and was never too busy. My stay wasn't perfect - there wa sa mysterious vbuzzing noise in the first room they gave me but when I mentioned it, they transferred me to another room immediately. And the TVs are kind of strange - there are no obvious on-off buttons, the channel selection is limited and the remotes twice stopped working. But when I mentioned this, a customer-service worker came to my room right away and changed the malfunctioning remote. Customer service at the hotel was top-notch and consistent. Room cleaning was punctual and frequent, and the entire hotel was very clean. The Maritimes are known for their charm and pleasant people, and I experienced plenty of that at the Best Western Chocolate Lake. I would definitely recommend the hotel.

"Great Place to Go With Kids"

5
14/11/2017

I recently came to visit my grandkids and we stayed for 2 nights. The restaurant was fantastic. The room was good. Location was super and service also perfect. I recommend it for business or pleasure.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
GraspSoftwareCo. Thank you so much for your review of Chocolate Lake Hotel. We are happy to enjoyed dining in our on-site restaurant, the Lakeside Bar & Grill. We hope to welcome you, and your grandkids back again!

"Excellent"

5
14/11/2017

Just a fantastic stay, from answering all of my questions with ease, to making sure we were taken care of. They treated my daughter very well when she was fussy upon arrival. Just a perfect stay overall, and I'll be back there no questions. Thank you BW Chocolate Lake.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
41trevorh - Thank you so much for taking the time to review Chocolate Lake Hotel. I'm so happy our staff made your stay enjoyable. We look forward to seeing you again!

"Has an Arcade"

5
13/11/2017

The hotel has an Arcade! It was awesome it, my daughters and I had a blast. Great place for families and pets. The hotel was so nice my daughters loved it we had a great stay and will stay here again. The hotel is crazy quiet there were hockey teams from a tournament staying there and even though the hotel was pack our room was so quiet. Great place, great value

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
raybW1644SL - Thank you so much for reviewing Best Western Plus Chocolate Lake Hotel. We are so glad you enjoyed our 'old school' arcade room. We hope to see you again!

"A weekend alone"

5
09/11/2017

A weekend alonewas exactly what the doctor ordered. It was quiet, peaceful and relaxing. The hotel was clean and cheery The staff were excellent. Breakfast was delicious. Thanks to everybody. The construction on the road outside with the only downfall. It made things hard to get around.

"Great Location"

5
09/11/2017

Booked in based on Trip Advisor Reviews and was not disappointed. Nice Rooms but the best part was the breakfast and eating outside on the Veranda overlooking the lake (it was summer). 10 mins drive from the center of Halifax. Would definitely recommend it.

"Another great stay"

4
07/11/2017

We have been staying at this Best Western during the last 12 months while visiting our children who are going to school in Halifax. Our son is at Waverly Fire fighting school and our daughter is going to St. Mary's University. This BW is located between both of them and next to the Halifax Mall as well as Bayer's Lake Shopping district. We will be staying here again on our next trip in Jan '18 to see our son graduate! and to see our daughter.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
697marlenes - Thank you so much for your review of Chocolate Lake Hotel! We appreciate your loyalty to our hotel, and we look forward to seeing you for your son's graduation in January!

"Great stay"

4
07/11/2017

Happy with this hotel. Comfortable, reasonable price, friendly and efficient staff. Sometimes groups staying there can be noisy. But good value for money. Free breakfast is as expected for a free breakfast - acceptable but nothing special.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Richard M - Thank you for taking the time to review Best Western Plus Chocolate Lake Hotel! We hope that if you are travelling to the Halifax area again that you decide to stay with us.

"BW Chocolate Lake"

4
06/11/2017

We've gone to the BW Chocolate Lake for several years now whenever we visit Halifax. Mostly because they are pet friendly and a good hotel for the value, and in a good location. Starting to look a little tired though so hopefully they'll spend some time on paint.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
367darryll - Thank you for continuing to stay with Chocolate Lake Hotel. We appreciate your feedback, and will use it to help implement changes. We are in the planning stages for renovations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Cut to the Bone"

1
02/11/2017

How can a 4 star hotel, feel like a mental hospital, television cut to the basics, clearly not for anyone staying for more then a night, actively cheap at every turn. garbage. feels like a bare bones flop, costs like a real hotel.

"Great Service"

4
28/10/2017

This place goes above an beyond to help people out. When we had gone there it was for medical reasons for me do to location. The food in the dinning room is to die for and pricing is not bad. It is an old building but they seem to be trying to keep it up too standards, which are way better than some of the others.

"Relaxing stay by the lake"

4
27/10/2017

The hotel was very well clean and tidy, the room was a nice size with a great view of the lake. The restaurant was very nice with great food. We would definitely stay at this hotel again and recommend it to anyone. There was ample free parking and a very good free breakfast.

"One thing was a deal-breaker"

3
26/10/2017

Overall, a nice enough hotel, but even if everything else had been fabulous, there was one thing that really lowered our opinion of the hotel: the carpet in our room and in various hallways around the hotel desperately needed to be restretched. Our room had a pretty significant carpet buckle in the open area, so much so that I tripped over it several times in the middle of the night. It just spoke of a lack of pride in the property, in my opinion. The room itself was very spacious, the bed was comfortable, but with small pillows - seemed smaller than standard size, on a king-size bed. The bathroom was compact, and the tub had a really high side that made getting in and out of the shower an issue for shorter people - like, it was several inches higher than the commode. As someone else mentioned, that room smelled very strongly of some kind of artificial smell, maybe like a talcum. We opened the window, but it did little to dissipate the odor. Noise from the hallway was quite loud compared to other hotels, and it seems like the doors and/or walls aren't well-soundproofed. Of the seven hotels we stayed in this trip, this was only one where hall noise was pronounced and bothersome. I found the front desk people to be somewhat aloof; they all seemed to avoid eye contact with people passing by, which was unusual and noticeable to us. We also got bad advice from them twice, once in regard to what direction to head in for a place to eat, and again in not knowing about about a major event in the downtown area with regarded to parking and traffic. These are things we've always expected and gotten from front desk personnel in other areas we've stayed. Thankfully, there was a large section in the newspaper about it, so we found out to avoid the area. The included breakfast was a highlight, and the personnel in the restaurant were pleasant and efficient. Despite the pluses, I can't recommend this hotel.

"Amazing Hotel!"

5
23/10/2017

Amazing Hotel! I have never felt so welcome. The room was very clean and comfy and the restaurant and bar staff made you feel at home. The is food delicious. And the big treat....the view! What a beautiful relaxing place. You have to stay here! I will be back.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
586shelleyf - Thank you so much for taking the time to review Chocolate Lake Hotel. We are so delighted to hear that you enjoyed your stay with us as well as our on-site restaurant, the Lakeside Bar & Grill. We look forward to seeing you again!

"Allergy sufferers & fresh air lovers beware"

1
22/10/2017

We requested a quiet room on the lake side of the hotel. Upon opening the door of the room, we were met by a powerful odor of carpet / room deodorizer which did not fade, even after 2 hours with window fully open. Scent only masks dirt temporarily. Our window overlooked a roof deck, where a massive a A/C unit ran to service the whole building. We were faced with a choice of fresher air or trigger breathing problems with the foul scented air. The aged a/c unit within the room was very noisy when running intermittently all night long. There were limited controls and instruction and no matter what we did with the room air vent system, we were unable to get fresh/clean air. Turning this unit on in an attempt to get fresh outside resulted a more concentrated cloud of the masking agent (powder). When my husband asked for a different room, etc. We were told they were fully booked, no other rooms available. If the hotel needs to mask the odors of old carpets, pets, smoke, etc. they might keep those rooms vacant until the smell of the deodorizer has faded or use a better product. We both suffer from environmental allergies to scents like this but have spent more that 2,000 nights staying in hotels on 3 continents. We have stayed in properties from 1 star to 5 star. The only thing we need and expect is a clean room with a decent bed and fresh air. We booked in advance, BW have our details including credit card. We called Hotel to advise that our arrival would be delayed, friendly desk person said no problem. What they should have said is that we will give you the best of our last resort rooms (location & bad carpets). We have recommended this property multiple times to others and in past years it appeared in good condition for an older property. In fairness it's the end of the busy summer travel season but things need sprucing up. Some of the nicer hotels in the Halifax area have put laminate wood flooring in guest rooms. Wise idea in a moist coastal climate....

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Jennifer O - Thank you for taking the time to review Chocolate Lake Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel in beautiful setting"

5
21/10/2017

This is the second time I have stayed at the hotel and really enjoyed it. I stayed in one of the suites which are located in their own area which was very quiet. The bedding was very comfortable. They have a free breakfast buffet which covers most of the bases. I ate at the restaurant for dinner one evening and the food was quite good. The service in every department was extremely helpful and friendly. It was also an honour to meet their in house chocolate Labrador retriever. The location is on beautiful Chocolate Lake. It is not located downtown but that suited me as it was quiet with no car or loud sounds from partiers out on the streets. Nice pool and hot tub.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
saffycam - Thank you so mucch for your review of Chocolate Lake Hotel! We are so happy you enjoyed your stay as well as meeting our hotel ambassador, Aero. We hope that if you are travelling to the Halifax area again that you decide to stay with us!

"Great conference site"

4
21/10/2017

The hotel room was spotless. The restaurant on site served delicious meals. The inference rooms on the 3rd floor were spacious, well laid out. Catered food was fresh and plentiful. Quiet and peaceful. Rooms overlooked a lovely lake. There was an outside patio for warm weather.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Marilyn048 - Thank you so much for your review of your stay and our conference facilities. We are delighted that you enjoyed our property overall, and hope to welcome you back once again.

"Best Western Plus Chocolate Lake Hotel is a winner."

5
17/10/2017

I would highly recommend a stay here if you are travelling to Halifax. If you don't have cause to stay here because you are already living in the area I think you must treat yourself to the shrimp bruscetta and the panko crusted halibut. We spent two weeks travelling through Nova Scotia and those were two of the best things we ate during our stay. all of the hotel staff were friendly, polite and professional and helped to make our stay enjoyable.

"Excellent experience"

5
16/10/2017

It was a fun place to be with lots of other guests, great food and a friendly atmosphere. Staff are professional and look after you. We did like also the 9 month old chocolate lab behind the counter. He sure did attract lots of good attention from other guest especially the young ones. I would highly recommend this hotel and cann't wait to return when I have more time to enjoy my stay.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Brian M - Thank you so much for your wonderful review of Chocolate Lake Hotel. We are glad you had a chance to meet our hotel ambassador, Aero. We can't wait to see you again when you return!

"nice hotel"

4
16/10/2017

very clean, quiet,staff very polite. Had an a/c issue, when we mentioned it to front desk, they sent someone up within minutes. Overall pleasant stay, close to shopping malls. If there was a negative, didn't care for sausages for breakfast but really enjoyed hash browns.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
R540NKlaurae - Thank you so much for your review of Chocolate Lake Hotel. We are happy that our front desk was able to assist when a small problem arose with your A/C unit. We hope to see you again!

"oom upgrade"

5
14/10/2017

complimentary upgrade for diamond member was fantastic. Breakfast was typical breakfast buffet but food was good. Arrived in breakfast room just before cut off and staff was very prompt at shutting down.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Robert K - Thank you for your review of Chocolate Lake Hotel! I am delighted to hear that you enjoyed your stay. Thank you for your loyalty to our brand and we hope to welcome you back again.

"OK Hotel Garbage Suite"

2
12/10/2017

Hotel was ok stayed in the king suite was honestly the worst suite we have ever been in. The bathroom was smaller than you would expect in a 1 bedroom hole in the wall apartment shower was tiny furniture old and creaky bed hard and uncomfortable. Ate at the restaurant though and it was some of the best food i have ever had. Will return to go to the restaurant but never stay in the hotel again. Nice pool and jacuzzi. Suite was way to much money for what it was

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
R8493AXbrandonw - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good quality for price"

4
11/10/2017

Just stayed one night. Good quality for price. Staff friendly. Close to Bayers Lake park, downtown and Halifax shopping centre. Construction on St. Margarets Bay Rd was a bit of a problem unless coming from Armdale Rotary.

"clean place with good service"

4
10/10/2017

clean place, friendly staff and good service. The food is good, the free breakfast is great with a full menu, We were only disturbed once when the trash truck came at 5:00AM to empty the dumpster outside our window.

"clean and comfortable in Halifax"

4
10/10/2017

If you are looking for a well-maintained, reasonably-priced hotel for business or leisure, you can't go wrong with the Best western at Chocolate Lake. Staff was efficient and courteous. The included breakfast was crowded, but well-presented and ample.

"extemely comfortable hotle"

5
10/10/2017

a very homey experience excellent restaurant with patio overlooking the lake, excellent room with everything one needs relaxing and close to everything that matters dog friendly and inviting friendly staff great value

"Consistant with BW minimum standards."

4
05/10/2017

Not the most up to date BW, but still in range with quality considering the sector and the age of the constuction. Nice lake view. Restaurant is nice and good. For me the only down side is the sector it is in and it is older than many other BW. Bed comfortable, room was fine, but a little noisy in the section I was in, ... hallway with alot of circulation and a big gap under the door lets the noise in.

"Tiny bathroom"

3
03/10/2017

The bathroom is smaller than on a cruise ship. Don't sit down on the toilet too fast or you'll end up with a roll of toilet paper in your armpit. Very uncomfortable. Very limited counter space, and the bathtub was higher than the toilet.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"OK stay at OK hotel"

3
02/10/2017

Stayed here for a last hooray before my sonwent of to university. Enjoyed the staff at the desk and restaurants. The food was excellent for sure! The arcade game place was a nice touch too. Parking was a challenge as well as there was a mid week wedding.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Cowboyhq - Thank you so much for your review! We are so happy you enjoyed stay with us before your son went off to university and we hope that we will see you again.

"Adequate stay"

3
02/10/2017

We arrived at this hotel and were given an efficiency queen room which offered us extra space and the ability to microwave or heat food if we wished. Our bathroom was tiny.There was no exhaust fan in the bathroom, so windows and mirrors were steamed up after showering. Controlling the temperature in the room was challenging.....either too hot or too cold. The breakfasts were boring....scrambled eggs, ham or sausages, hash browns and beans.....everyday!! No pancakes or waffles which I enjoy eating once in awhile and were available at every other hotel we stayed at. Maybe time to look at this......We did enjoy breakfast on the patio on one warm and sunny morning overlooking the lake.....that was lovely. We also had an excellent meal for dinner from the restaurant....the food was flavourful and well prepared. Hopefully, management can look at these issues mentioned above and try to improve them.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Hotel"

4
02/10/2017

Great Hotel, The rooms that you drive up to aren't as up to date as the ones in the Hotel but its over a nice hotel. Restaurant is really good with great staff! Love that the serve a hot continental breakfast!

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
518dawng - Thank you so much for taking the time to review Best Western Plus Chocolate Lake Hotel! We are so happy you enjoyed dining in our restaurant as well as our complimentary hot buffet breakfast. We hope we will see you again!

"small restaurant not able to handle mid week crowds"

3
28/09/2017

we stayed at this hotel because of the onsite restaurant and advertised amenities (breakfast, supper etc) it was a Tuesday night and the restaurant appeared empty but we were told they could not seat us for more than an hour because their kitchen could not handle the amount of guest in the restaurant. Breakfast was not up to standards as the items were quite obviously from Costco.

"Great stay"

5
28/09/2017

First rate service throughout. Will stay at this hotel on next trip to Halifax. Not downtown but worth the trip,. Try to get a room facing the lake and on 9th floor. The view is fantastic. One can swim the lake in season.

"Gem nestled 10 minutes from the heart of Halifax"

4
27/09/2017

What a gem. This hotel is located on Chocolate Lake, nestled 10 minutes from the heart of Halifax. I love fresh air and was able to leave the windows open and enjoy a view of the lake. Breakfast buffet was good. Reception was helpful, warm, and welcoming. Our room was comfortable, quiet, and had the amenities we needed. Arrow, the hotel's chocolate lab, was a joy to be around who loves riding luggage carts and give dog kisses!

"Great place to stay"

5
27/09/2017

I left my booking quite late and the hotels I wanted (downtown) were either all booked out or over $400 a night. A friend recommended this place and I booked it. Getting downtown and to other places I wanted to visit was no problem at all. A $12 cab ride got me to the city centre. The location, out at Chocolate Lake, was really quite special – a view out over the lake at breakfast was very nice indeed.

"The view of the lake is awesome"

4
27/09/2017

We loved our room as we could watch the beautiful sunset and the sunrise over Chocolate Lake. The room was very comfortable, I wanted to take the whole bed home! Breakfast is in the restaurant overlooking the lake and the patio is open. The presentation and quality of the breakfast is great.

"excellent stay"

5
21/09/2017

excellent, friendly and helpful staff. Loving seeing Errol. I think it is very important to have a pet friendly hotel. Staff were excellent. I was there for a Eye Doctor's Appointment at the Chebucto Mall.

"Geat hotel"

4
20/09/2017

My wife and I stayed here for 5 nights, Sept 13 to 18, and enjoyed our stay. The hotel is a bit dated but everything was clean and well maintained, the staff were very helpful and the breakfast was great. We stayed here mainly for the price, location, free parking, free breakfast and free wifi. The location is directly on Chocolate lake which is very clean and swimmable for guests. The deck overlooking the lake is a great place for breakfast or any other meals. The hotel is about 5 kilometres (3 miles) from the harbourfront and close to the highway to travel out of Halifax. It is located in a residential area so there aren't any restaurants or bars to walk to but it is a short drive to shopping, dining or the main tourist areas. It is a very quiet setting on the lake and suited our needs very well. Our king size bed was very comfortable and the room was quiet. We would recommend staying here.

"Rug"

2
19/09/2017

Room rug was shabby and dirty.Otherwise the hotel,breakfast and staff were very good.The hotel was conveniently located for trips out of town,for example to Peggy's Cove ,Annapolis Valley,etc.Upgrading of the rug would make a great difference.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Ian D - Thank you for your feedback regarding your recent stay with us. We are happy that your enjoyed our proximity to many tourist attractions such as Peggy's Cove and Annapolis Valley. I am having our Housekeeping team look into the condition of the rug in the guestroom you stay in. We are sorry if we did not meet your expectations, and hope that you give us another chance to provide you with superior service.

"2nd stay as good as 1st"

4
19/09/2017

Nice hotel, nice view over Chocolate Lake (ask for lake view), restarurant provides a nice dinner. Easy communte by car to downtown Halifax. Take note that this hotel welcomes bus tours now, so try to check-in prior to or after their arrival (i.e. 4-6 pm). Busy hotel, so make a reservation, at least for weekends and summer.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Paul H - thank you so much for your review of Best Western Plus Chocolate Lake Hotel. We are glad you returned after your first visit, and hope we get to see you for a third!

"Helped me move in more pleasant"

5
17/09/2017

I just recently moved to Halifax for work and Best Western Chocolate Lake made my move here a lot more pleasant and smooth. They're very pet friendly and their staff is very accommodating. Constant Wi-Fi service and you're quite capable of going out for a swim nearby in the lake right in the back then follow up with a nice dip into the whirlpool right after. The location is ideal if you need to deal with business in town if you have a car. There was construction at the time, and you can barely hear that.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Maricar A - Thank you so much for reviewing Best Western Plus Chocolate Lake Hotel. We are delighted to hear that you enjoyed your stay with our property and that we made your move to Halifax pleasant & smooth. We hope that if you ever need to recommend a hotel to a friend travelling to Halifax that you would mention us!

"10 STAR service"

4
13/09/2017

This is a Best Western...PLUS...I wasn't sure what the PLUS stood for maybe it stands for the exceptional level of service. It was truly incredible. I've had good service at hotels before but generally they were part of one of the big chains where you pay more and thus expect more. I was expecting 3 stars across the board but I now understand why this hotel consistently gets higher than 3 stars in reviews. Yes, the rooms are BW rooms, nothing fancy, poorly placed outlets and a lack of USB ports and comfy chairs to sit in. They were clean, everything worked but no frills. 3 stars. Exactly as expected. BUT THE SERVICE!! Never would have expected it, and even after four nights was still being 'surprised' by the outstandingly consistent level of service. Great job BW Chocolate Lake, thanks! Other stuff: Breakfast is pretty much what you'd expect - it's a step above a Hampton though so that's nice, much better selection and very nice environment looking out on the lake. Excellent central location and once you figure out the detours it's fine. If you have sensitive eyes, watch out for the pool area, very chlorine-y (not sure that's a word but if you have sensitive eyes you probably know what I mean) Nice gym, added bonus of arcade that is part museum. And Errol (sp?) the chocolate lab...because what makes you happier when travelling than seeing a big ol' chocolate lab curled up behind the desk.

"Hotel"

5
12/09/2017

Good location, easy to find. Clean room, mattress was OK Restaurant was clean and food was good. Parking was great and easy to find a spot. The Grounds are well kept and if you are lucky you might be greeted by some friendly ducks.

"Pretty setting on a lake"

4
11/09/2017

Uninteresting hotel entrance; no cheerful decor or paintings/sculptures. No interesting gift shop. Breakfast 'buffet' sad. You can drink OJ concentrate anywhere...how about fresh squeezed folks? If all of Europe (even hostels) can do it so can you! Bread choice awful, over cooked dried out scrambled eggs awful, bacon not offered this day :( The outside seating overlooking a lake is clearly their selling point. Not much else.

"Nice, Clean, Quiet, Well located"

4
11/09/2017

Nice, Clean and quiet hotel. Located outside downtown but only 10 min drive. Very quiet, nice and clean. Pet friendly. Restaurants close by. Close to park and bay for evening walk. Nice lake for a swim. Gym a bit small. Inside pool and hot tub very clean.

"A must stay"

5
10/09/2017

First time to Halifax and if we go again we will DEFINITELY stay here. Everything was exceptional from the get go. Staff are caring and kind, the room was very clean and generous in size and the pillows and beds were so comfortable! The additional shining star: the in-house restaurant and menu. We ate MANY delicious meals there b because it was that good. Whomever is the chef there - hats off!

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
809darcy - Thank you for reviewing Best Western Plus Chocolate Lake Hotel. We are so delighted to hear that you enjoyed your stay, along with our restaurant & staff. I will pass along your feedback to our Chef, Kevin Lace. We hope to welcome you back to Chocolate Lake again!

"Bugs in room and damaged walls"

2
07/09/2017

My son and I stayed at this hotel for a single night in early September and it was not up to the standards of a Best Western Plus hotel. There were a number of patches on the walls and there was little to no effort made to conceal them. We had a walk in room (from outside) and when we got up in the morning there were a few bugs in our room. The hotel rooms were probably be better, but I do not recommend getting a lake view walk in room.

"Stayed here over 50+ times in past 2 years."

5
06/09/2017

I have always been very impressed with the service provided from staff. I feel at home. I am greeted with smiles, and the best service. The front desk team which includes Matt, have always greeted me smiles. Matt emails me to let me know that he has a nice room for me; and asks if there is anything I need before I get there. The rooms are always clean, 100% functional, and have never had a complaint. I have never had to change a room, or highlight a deficiency in all my stays. This tells me that the entire team is focused on delivering a high quality product. I have done countless surveys, and never have I reported a single issue. A well run hotel to say the least. I stay at a lot of hotels while on business. I stay at a variety of hotels ranging from 5* to 2*. I prefer Chocolate lake because of the team that takes care of me. I recall a time when I hadn't seen my wife for days because I had been travelling on business. When the front desk team learned of how excited I was to see my wife; they surprised me with a bottle of wine, and some delicious cheese and crackers. 100% satisfied!!! RM

"Good and bad"

3
06/09/2017

The hotel looked like a good place to stay since we didn't know Halifax. It was easy to find from the airport. The rooms I felt were small and the beds were hard. I am short and I could touch the ceiling in bathroom when I was in the shower. Parking and restaurant are horrible. Have to be at hotel by 5:30-6:00 pm to guarantee a parking spot. If not then the security guard had to find grass space or any other corner to put your car in. Had dinner the first night, ordered chicken fingers and fish. Everything had come out of a box. Soft drinks were flat and had to wait for 20 minutes for them. They do serve breakfast but get early or no place to sit. The location was really pretty by the lake which meant brides wanted to have their wedding there, which is why parking was terrible. It is pet friendly which is great and the chocolate lab that is the hotel ambassador was so cute and welcoming. Now that I know Halifax better I don't know if I would stay again as it was not close to anything that we go to.

"Great place to stay in Halifax"

5
06/09/2017

We arrived on an early morning flight ((6:15am) and drove to the hotel to drop off our luggage. We knew check-in wasn't until noon but the lady at the front desk asked the cleaning staff to get a room ready for us right away. By the time we had breakfast, our room was ready. Standard room , 2 queen beds but a wonderful view of Chocolate Lake. It's a short drive to the harbourfront. The breakfast buffet was excellent and items were refilled as they were used up. The same are is used for lunch and supper as a restaurant and we ate supper there as well. There is lots of parking around the back of the hotel. It's close to a shopping mall/Walmart.

"Excellent"

5
06/09/2017

Clean, great beds, lovely breakfast (and some have restaurants for convenience). What more can you ask for? We wouldn't stay anywhere else as long as a Best Western is available. On our trips, we have stayed in various types of accommodations and are always so relieved when we find a Best Western in the vicinity of our travels.

"Friendly Hotel on the outskirts of Halifax"

4
31/08/2017

This is a nice Hotel and we were glad we stayed here. It is about 10 to 15 minutes by taxi from city. Reception friendly, rooms tidy and clean, wifi, dog friendly, good bar, good breakfasts and a nice lake beside hotel to have a swim in. Buses are approx 300 meters from hotel, down at the round about.

"Great Visit"

4
31/08/2017

First time in Nova Scotia. Hotel is a great location. Nice facilities on the grounds. Close to major highways and easy to get downtown. Parking is not always easy, so ask at the front desk where the additional spots are located. And the hotel has a gorgeous Chocolate Labrador, stop by and say Hi to Aero.

"Extremely pleasant stay"

5
31/08/2017

The bed was awesome allowing great sleep. Huge bedroom as well as a sitting room was a great asset for a 6 day stay. Well priced. Also found the hotel room very quiet although the hotel was sold out along with 3 weddings happening. The restaurant menu was impressive and reasonably priced. Enjoyed the pool and hot tub daily.

"Good view, good restaurant"

5
31/08/2017

The hotel is on a lake outside the city center. It is an older building, but it has been updated. We liked our room and we liked the view. All the staff treated us well. What really surprised us was the restaurant. We had dinner at the hotel and thought it was the best meal we had during our trip to Nova Scotia and at a very reasonable price.

"Great stay in Halifax!"

5
28/08/2017

The Best Western Plus Chocolate Lake Hotel in Halifax is a great hotel. Room was nice and comfortable, breakfast area is very well laid out with plenty of options and the view of the lake was pretty. The only downside was the parking because there didn't seem to be enough. Other than that, great hotel!

"Good Value, very comfortable sleep"

4
24/08/2017

This hotel has polite, professional staff. I had a clean room, with a very comfortable bed and a big screen TV. The room included a clean, functional bathroom in which everything worked flawlessly. Ordinarily, I would have rated the overall value to be average, but since the room included free parking, I would rate it very good value.

"Wow"

5
24/08/2017

It was a WOW!! The hotel situated beside Chocolate Lake and you have the feeling that you are living in haven . Friendly staff , outstanding breakfast and a very nice rooms . Upon our arrival we decided to have super at the hotel . We were surprised by the quality and the good test , it is one of the best restaurants that we have seen in Halifax . Well done !

"Excellent hotel"

5
23/08/2017

Staff were knowledgeable,Excellent service and rooms.couldnt ask for better.great location. Would not hesitate to stay there again next time in Halifax and will definitely recommend hotel to friends travelling to area

"Recommend to Stay"

5
23/08/2017

My husband and I had a delightful time at the Best Western Plus Chocolate Lake Hotel, Halifax, NS for two nights in August 2017. The quality of the restaurant food for lunch and dinner was excellent, the continental breakfast (hot and cold food) was very good, and the buffet dinner served at the wedding reception was incredible - excellent quality and variety, and hot dishes were hot and cold dishes were cold as they should be. Staff was great!!

"Disappointing!"

1
22/08/2017

Ugh! So disappointed with our stay. This hotel needs a good cleaning...even the elevators are dirty. We were not pleased at all with our stay. Small bathroom - but sufficient. Room overlooked garbage dumpsters. Not a cheap stay either. Wouldn't recommend it / wouldn't stay here again.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Freedom2004 - We are so sorry that you did not enjoy your stay. I am following up with our housekeeping & maintenance departments regarding your feedback, and we will implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very nice hotel"

5
17/08/2017

We stayed in this hotel for 5 nights and we really loved it. Nice location with view on the lake. Very good breakfast. Staff was very friendly. Clean rooms with fridge in the room. Wifi worked well. They also have pool and hot tub (there was one confusing thing - a lot of people try to enter pool through the glass door and don't notice a note that they should enter through the changing rooms). There is a game room (not all games worked, but still kids have fun there).

"Great breakfasts"

5
17/08/2017

The room was a little small, but then we had alot of luggage. The room was clean. The breakfast area was large, which was good since bus tour groups came through. The buffet was excellent. You could eat outside on the patio if the weather was nice. Very attentive breakfast personnel. The setting was great as it is beside a lake. Front desk personnel are also very helpful with suggestions and are very patient. The gym is small but adequate and the indoor pool was a little murky but nice on a hot day. Location is a short drive to downtown.

"Excellent stay"

5
17/08/2017

This was a most enjoyable stay, very comfortable room Bed was comfortable room very clean.Staff was so friendly and helpful. The breakfast area was the best layout of space, the variety wonderful and the quality of food excellent. The staff all work very hard and it shows, GREAT JOB! We ate supper all 3 nights and they have an incredible chef with great food and presentation.

"Amazing"

5
17/08/2017

This is a lovely hotel . Close to Halifax water front. It has a beautiful view of Chocolate Lake that is just amazing. A very quite late however very very clean. Great pool and hot tub. Great price too.

"Lovely setting."

4
16/08/2017

A very nice location on chocolate Lake where one can have breakfast outdoors overlooking in good weather. Located well for seeing sights of Halifax. We were travelling with our dog and were impressed that the hotel had a pet dog.....a chocolate lab of course.

"Beautiful Hotel with a wonderful restaurant!!"

5
10/08/2017

Beautiful Hotel with a wonderful restaurant!! They have a good size Gym & a newly renovated pool. Not to forget an awesome view of the chocolate lake! Oh, also their Hotel is pet friendly, you'll see for yourself at your arrival when your greeted by their Signature Chocolate lab, AERO.

"Very disappointing"

2
09/08/2017

Stayed 4 nights at this hotel and were very disappointed. This should not be a Best Western Plus. We have stayed at many Best Western hotels and this one is the worst one yet. This hotel is very dated. The lights are dim, the carpet is dirty and bumpy, and the paint is peeling off. There is an old, mouldy smell throughout the hotel and inside the room. The air condition is noisy and the filter must of never been cleaned. Overall very disappointing and should be avoided at all cost. The best part of this place is the restaurant. It's has outstanding food and service.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
RemoSimo - On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am having our maintenance team look into the condition of the room you stayed in and we will be implementing changes to ensure we can offer a better experience to guests in the future. Should you be travelling to the Halifax area again, please don't hesitate to contact me directly at 902-477-5611 and I would be happy to ensure your next stay is a great one.

"City comfort on lake side"

4
09/08/2017

Very clean and modern rooms with gorgeous view of the lake, which was also very clean and one could swim in it (in addition to indoor pool). Most 3-star hotels offer only a cold continental breakfast, but this one also offered an abundant hot buffet breakfast, included in the room rate. Front desk staff very friendly. Would definitely recommend.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Bev A - thank you for your review of Best Western Plus Chocolate Lake Hotel! We certainly do have a beautiful view of chocolate lake and we are happy you enjoyed our delicious hot buffet breakfast. We hope if you are travelling to the Halidax area again that you decide to stay with us!

"Family holiday "

5
08/08/2017

First stop on our family holiday We stayed 3 nights. Everyone enjoyed our stay and wished we staying longer. Close to the centre of Halifax and shopping mall. Restaurant and bar very good and good delicious. Kids loved the swimming pool Staff throughout the hotel very friendly and helpful

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Sarah A - Thank you for your review of Chocolate Lake Hotel! We love hearing you wish your stay was longer. We are delighted to hear your family enjoyed their stay at our property and we hope to welcome you back again!

"Average at best"

3
08/08/2017

Hotel is out of the way, priced way to high for what you receive, tried using rewards but could not because they had no rooms, but yet I was able to make reservation, there rewards system has really disappointed me, I have others and they honor the free nights. Staff was friendly.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thank you for your review of Best Western Plus Chocolate Lake Hotel. We are sorry you had some trouble with booking your reservation but our glad our guest services team was able to provide friendly service upon arrival. We hope to welcome you back again!

"Great stay and friendly staff"

5
03/08/2017

Great stay, the staff was very friendly overall. Sure, I wish the pool was warmer and the waffle maker was up and running, but overall, I couldn't have asked for friendlier staff, as well as great times. The arcade was a great place, the restaurant had a great view of Chocolate Lake, and a great balcony too. Great time.

"Good alternative to downtown Halifax"

4
02/08/2017

We were in town for the talk ship festival and considered this hotel a better value for our money. The staff was helpful, the room clean and functional with a coffee maker and free internet and parking. The full breakfast included in the price was excellent and the outside terrace on Chocolate Lake was a nice plus. Nothing wow but worth the price.

"Lovely spot to stay"

4
01/08/2017

We stayed two nights at this hotel and found it to be a good spot. The room was a nice room with kitchen, microwave and fridge. There was plenty of room for a couple but would be very crowded if additional people were in the room. The bathroom was small but nice and clean. The bed was very comfortable with good linens. We ate breakfast, lunch and dinner at the restaurant and all were very good. The servers that we had were all excellent. This was a great hotel, out of the way if you want to walk around the city but less expensive as well. It is always an option to take the transit (bus stop is close) into the downtown core and leave the car behind.

"Home away from Home in Arkansas!"

5
29/07/2017

Greatest Hotel on earth! My husband was raised in Halifax but Arkansas in the U.S. has been our home for over 30 years. We are repeat guests year after year, visit after visit because we are treated like family. The staff of this Hotel treat guests like family/friends and not just someone with a credit card. You are greeted by staff who go above and beyond to see that your needs are met, one only needs to tell them your need. They have seen us thru visits for family illnesses, two deaths in our family and just visits for fun and relaxation. Always taking the time to ask how things are and if we need anything at all. The view of the Chocolate Lake and Northwest Arm doesn't hurt either, whether it's watching the ice skaters and hockey players in Winter or the swimmers, boarders and kayakers of Summer it is always beautiful, year round. The Lakeside Grill's Chef Kevin offers meals that match any 5 star restaurant in the city. Everything on the menu is top notch, made to order and sets your taste buds aglow. During warmer weather one can enjoy their wonderful meal while sitting on the Patio taking in the beautiful view of the Lake and the Northwest Arm. We have traveled all over and this is truly the greatest place on earth. Bottom line, as far as we are concerned this is the only place to stay in Halifax. Highly recommend.

"Halifax Visit"

5
29/07/2017

The facility was a real prize. It is a wonderful location with many amenities. A wonderful breakfast. The restaurant had superb food at a great value. Everyone was very friendly and professional. Room was nice, clean and slept well.

"Excellent value"

4
27/07/2017

The hotel is located very close to downtown and is situated beside a lake. The lake provides an opportunity to swim in the summer. Cleanliness of the hotel and service were both of a high quality. I would definitely stay here again.

"Very comfortable stay each time"

5
24/07/2017

This Best Western has a pleasant restaurant which conveniently opens at 6:30 am,. . The rooms are good. It's nice to be able to take the dog with us sometimes. We are happy to stay here the next trips we will be taking to Halifax.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
jamesrC6008OY - Thank you for your review of Best Western Plus Chocolate Lake Hotel! We are glad you enjoy our complimentary hot buffet breakfast hours of 6:30am-10:00am. The restaurant is also open from 11:00am-10:00pm for lunch & dinner and bar is open until 11:00pm in summer season. We hope to see you again!

"Super Hotel - Not so super breakfast"

4
23/07/2017

Great hotel, super staff, great location. No so super breakfast for anyone who likes a real breakfast. Microwaved food, which my wife and I find disgusting. First, its unhealthy and second its generally disagreeable to our palate'

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Roadwarrier_10 - Thank you for your review of Chocolate Lake Hotel. We are glad you enjoyed our location & staff. All hot items on included in our complimentary hot buffet breakfast are prepared in an oven or grill, rather than a microwave. We hope to welcome you back again in the future!

"Awesome Location"

5
23/07/2017

Very family friendly, many people and pets enjoyed the grounds and even swam in the lake, very clean, good service and housekeeping. Good Breakfast spread, and choice of indoor seating or on the deck overlooking the lake, will stay here again.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Peter C - Thank you so much for your review of Best Western Plus Chocolate Lake Hotel. We look forward to welcoming you back!

"HOTEL ON EDGE OF FRESHWATER SWIMMING LAKE"

5
23/07/2017

Just can't beat the location if you wish to stay in Halifax area, and either have car for trips downtown, or don't mind the bus ride (25 minutes?). Beautiful swimming lake, perfect temperature mid-July, no motor boats. Included breakfast was excellent, and sitting out on deck with lake view was a treat. Front desk staff helpful and cheerful.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
CalgaryFitzie - Thank you for your review of Chocolate Lake Hotel! We hope if you are travelling to the Halifax area again that you decide to stay with us.

"Outstanding"

5
20/07/2017

I can't say enough good things about this hotel. We arrived late at night and hadn't eaten after a long day of travel, we were the last customers in the restaurant and even as they were closing they served us! Our luggage didn't make it and provided us the essentials, rooms were unique and outstanding. Full breakfast the next morning which was terrific, sitting outside on the terrace enjoying the lake. Luggage still hadn't arrived, so we went on tour of Halifax and came back to early afternoon to wait their arrival, although we had checked out the desk were wonderful and patient with our questions and lounging in the front area. The hotel is tucked away and you can't tell from the pictures how beautiful the setting is. A plus for this hotel!

"HOTEL BY A LAKE, NOTHING BETTER"

5
19/07/2017

Nothing can beat waking up to a coffee sitting on a deck as you look over a lake! Such a relaxing stay, with all the expected amenities but with a superb breakfast and a gorgeous view AND how can I forget to mention the beautiful chocolate lab dog; the kids loved him!!

"Looking forward to returning"

5
19/07/2017

Will look forward to being at this hotel again. A most pleasant experience, though I wish I'd had a bathing-suit with me to take a swim in the lovely quiet lake it sits right on. One can swim over to a really nice sand-beach is located directly across the water, from grassy lake access just yards off the hotel lower level. (There is also an indoor pool, exercise room and game room.) Very dog friendly, and good parking situation. The hotel is quite handy to various smaller highways for some of the main Nova Scotia tourist locations in different directions. Loved the free breakfast buffet--hot, tasty, amazingly broad choices. Al Fresco dining was available just off the main room, on a large deck overlooking the lake; I also noticed people had taken paper plates (available in the dining room along with the usual china ones) down to the park-like lake-shore where the hotel has its own picnic tables. Evening dinner in the same dining room was wonderful, in variety, cooking quality and a flair for presentation; it was far above the hotel norm (for a family hotel as opposed to a 5 star city or resort hotel.) There are some very long hallways to different wings of the hotel, so if you have someone with walking issues, ask for a room nearer the lobby. I had a lake-view room which was great for a quiet, peaceful in-room atmosphere!

"Best Western Chocolate Lake"

4
19/07/2017

Very beautiful location and the staff is great! I would recommend this hotel and would use again. Dan & Ryan in the lounge were great and Ryan mixed a few drinks as I like to try different mixed drinks. Breakfast was good each day too...a lot of same foods but good none the less.

"The Puppy Makes All the Difference"

4
18/07/2017

At first, I was concerned about the location of the hotel since the surrounding area looked a little beat up. Still, the back view of the lake and the close location to Halifax (10 mins driving) and the Lighthouse Route (about 30 mins to Peggy's Cove) made it very well worth it. I loved meeting Aero the chocolate lab puppy. And, yes, he slept most of the time. But, the one morning he came out from behind the desk to play was just wonderful. The room and bathroom were a reasonable size. I didn't quite understand their pool towel policy (they left two towels in the room and said they would charge $10 per towel if it wasn't in the closet when you check out). Why not leave more towels in the pool area so we can pick up a dry one each time? Maybe some people would steal the towels from the pool area...but most of us won't. We just like dry clean towels every time we use a pool/hot tub. The pool and hot tub area was well designed to keep kids separated from the hot tub area as best as possible. The Lakeside Grill had, to me, pretty great food for dinner (we went twice) and breakfast every morning. Great variety, great desserts, though one dinner visit dragged on a little too long without the waitress informing us what was holding up our meal. Still, no major problems. We'd likely come back again. Would love to see Aero up and running around though!

"Great service, beautiful lake setting in the middle of city"

4
12/07/2017

Very pleasant stay, friendly staff, a good breakfast service, quiet lake surroundings, a short cab ride to Downtown. Rome can be upgraded a bit, although the price's great for what we paid for. Will stay next time.

"Ideal location"

4
10/07/2017

We used this hotel as our base to explore Halifax and the surrounding area, and as such was located in an ideal spot - easy to get downtown, easy to venture into the outlying area. Room was large and clean, staff efficient, breakfast was quite good. Would definitely stay here again.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
yankeefan730 - Thank you so much for your wonderful review of Chocolate Lake Hotel! We are happy you found our location easily accessible to downtown. We hope to see you again in the future. Go Yankees!

"Great hotel & Location"

4
10/07/2017

Whether your on business or fun family time this place is perfect and good breakfast to start your day. Clean comfortable pet friendly rooms at a fair market price. They do a good job and it shows. We'll be back !

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Kathy M - Thank you so much for your great review! We are so happy to hear your enjoyed our location. We hope to welcome you back again!

"Reservations Disapoointed and Extra Billing"

2
10/07/2017

My experience with this hotel was not a good one, I would not recommend this hotel to any of my friends, family, or co-workers, and I don't plan to return to this hotel in the future. I booked a suite and a queen regular room, and when I booked the rooms I requested that both rooms be adjoining and specified very clearly how important this was. When I arrived I had come to find that my rooms weren't adjoining, one was on one floor and the other was on a completely different floor, opposite the hotel. When I spoke with the manager on duty who checked me in, he had asked if I called the hotel directly to book or used the "concierge booking service", I had told him that when I called the hotel I was put through to a reservations line to book. He said that with that service, they don't necessarily know the hotel and so they may not have known when the service representative booked my rooms. I tried asking for new rooms and he explained the hotel was completely booked up and there was nothing more I could do. If a hotel uses those services, the hotel is still responsible for their actions; it is not an excuse "oh you should've spoken to someone at the front desk to book because those services don't always know the layout of the hotel," well guess what, you are still responsible for the customer service of that reservations line system. If the hotel can't back up or support or train those customer service reps properly, than don't use that service for your reservations line. He didn't do very much to make up for this, no discount, no nothing, it was extremely disappointing and frustrating. Then on top of this, upoon day of departure, the bill they slipped under my door had an extra charge on it for "additional adult" in one of my rooms. Even more upset with this hotel, I marched downstairs to get an explanation as to why they charged me extra when there are only 2 people in that room, he did remove the charge after all, without me having to act like one of "those guests who have to get ugly." Overall, this experience was etremely disappointing and I will never go back and have explained this to all my friends, family, co-workers who also travel and they are disappointed by this as well.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
K9503HAtinah - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Place To Stay"

5
10/07/2017

Great service everywhere !! From check-in,room,food in resteraunt to express check-out. Everything was a great experencine. Thank you Best Western Plus Chocolate Lake,Halifax,Nova Scotia.David and I had a wonderful stay.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
50kathrynk - Thank you so much for your wonderful review of Chocolate Lake Hotel! We hope to see you again.

"BW Chocolate lake"

3
06/07/2017

Great location. Good restaurant. Room needs an update and different closet doors - closet was virtually useless. Check in was late. Can be problematic to find a parking spot when the hotel is full. Overall ok. Could do with an update.

"Free parking, and on downtown bus route"

4
05/07/2017

Good location, with some rooms offering lake views. We had a queen suite which was very comfortable and had a well equipped kitchenette, plus additional seating. The bed was comfortable, with nice linens. The inc breakfast was good, particularly the fresh fruit and baked goods. The cooked was fine, standard fare. All self service so a litttle hectic at times. The real bonus here is the free parking and an easy commute into town by either car or bus -which literally stops outside the hotel.

"Great Place to Stay"

5
05/07/2017

I would recommend for both business and pleasure. The hotel was very clean and the staff very friendly. The breakfast service and choice was awesome as was the dinner menu. I had an amazing lake view from the room I was in. The location was great for business purposes however I would also recommend for pleasure as it was easy to get around. The hotel staff where extremely helpful in assisting with public transport information. I also found their knowledge of what was going on was amazing.

"Excellent location"

5
02/07/2017

Great stay! Location is excellent as it feels like being in a rural area but in the middle of the city! Great view of lake and close to everything! Will definitely stay again when in Halifax! Service was great! Breakfast was excellent and diner at the restaurant in the evening was also excellent with a wonderful view of the lake! Food and service was very good! Real enjoyable stay even if it was for business and not for leisure!

"Super service .Super staff ..close to downtown Halifax yet quiet ..will recommend to everyone"

5
30/06/2017

Service was wonderful the people staff were extremely helpful there's a beautiful little Lake behind the hotel where you can swim or watch others swimming and boating location is very convenient if you have business or pleasure to do in downtown

"Great location, pleasant stay"

4
26/06/2017

Stayed here for 4 nights. The location was great just 15 mins from downtown and close enough to highways for day trips to Peggy's Cove/lunenberg etc. We enjoyed the option of our drive-in room. With an infant it made it much easier to load and unload the car. Room is standard. The staff were kind enough to set up the playpen for us immediately when we checked in quite late. Breakfast was good, plenty of options. We liked walking past Aero the chocolate lab every morning. There is plenty of picnic tables overlooking Chocolate lake, which was a nice touch. If I visit again I'd be sure to stay here. Would recommend this hotel to anyone visiting Halifax.

"Recent stay"

5
24/06/2017

Again the hotel and the staff outdid themselves. The restaurant food was great, the staff helpful. The hotel was quiet and the rooms very clean. If any issues arise, it is dealt with immediately. I would definitely stay again, Very convenient (10 minutes away) to the Canadian Forces Base instead of staying downtown.

"Great location 10 minutes drive to downtown Halifax ft remained friendly"

4
23/06/2017

We spent our first 2 nights here having arrived from the UK , the hotel is around half an hours drive from the airport and an easy 10 minute drive to downtown Halifax. The hotel overlooks 2 lakes and there is an outside seating area for drinks and breakfast which overlooks the lake. The hotel provides modern well appointed rooms with free wi fi and has a pool,gym and whirlpool. Breakfast was varied over the 2 mornings and had lots of choices to suit all tastes. There is ample free off road parking and all the staff were friendly and helpful, this is an ideal hotel to stay are if you are visiting Halifax.

"Lakeside retreat, right in the city"

5
23/06/2017

I've stayed at Best Western properties all over North America and in Europe. This may be the best I've experienced. The hotel is on the shoreline of Chocolate Lake, where you can enjoy a drink on the covered patio or go for a swim. Or you can observe the resident mascot -- a Chocolate Labrador Retriever, naturally. Service is excellent and friendly, the large restaurant is fine for most dining requirements, and the rooms with a view of the lake are enchanting.

"Chocolate Lake"

5
21/06/2017

Must try this restaurant the food was excellent. We had the OMG burger with the pulled pork yummm... and the smoky flavor of the bacon jam on the burger, excellent. The room use clean and comfortable and a lovely view of the lake. The staff was friendly and had smiles on their faces. way to go .

"Great Stay at Best Western Chocolate Lake"

4
20/06/2017

Stayed at this property for two nights. Away from downtown but close enough drive to enjoy all that Halifax has to offer at the waterfront. We ate in the restaurant one night and had a great meal. Pool, hot tub, exercise room, comfortable rooms. What else can you ask for.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Thomas W - Thank you so much for your review of Best Western Plus Chocolate Lake Hotel. I am glad to hear you enjoyed our hotel's proximity to downtown Halifax. We hope to see you again in the future.

"Excellant"

5
19/06/2017

This is the second year that we have stayed at this Hotel and this year was no different than last year. We were greeted as soon as we entered the lobby and the staff was very professional but made you feel like a family member. The hotel is extremely easy to navigate. every thing is easy to find and if you need anything the staff is right there with the answer. They are very helpful in assisting in directions and anything else you want to know regarding the town. great starting point to head in any direction, location is convenient for all sight seeing, or 5 minutes from harbour.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
593charliea - Thank you so much for your review of Chocolate Lake Hotel. We are delighted to hear that our staff were able to assist with directions and sightseeing. We hope to welcome you back again in the future.

"Very nice hotel"

4
19/06/2017

The room was very comfortable and the staff were all great. The breakfast was quite good. The breakfast staff were very nice considering that a lot of people treat them like machines instead of people, I hate that. They did a great job anyway!! On the Saturday night, parking was a bit of an issue. The restaurant was quite nice and very good. The bar was quite small but also quite nice. The pool and hot tub were terrific. I would stay here again without hesitation!!

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Cameron B - thank you so much for your review of Best Western Plus Chocolate Lake Hotel! We hope to welcome you back to our hotel again.

"House hunting trip"

3
19/06/2017

We stayed at the Chocolate Lake Best Western for 10 nights while we were trying to find a house for a military relocation. We booked a suite because they had "kitchenettes". It was a bar fridge and a tiny sink, a microwave, a toaster. They were missing things like a cutting board and knife. We had our own thankfully but I thought it odd they did not provide them. There was no dish drying rack either. We had to use bath towels. Odd. Also we had a 2-year-old toddler who resists sleep. We requested a crib. They provided a pack 'n play. My daughter climbed right out of the pack 'n play. That is not a bed. It is a playpen. She slept in the bed with me and fell out several times over the 10 days we were there. We used the bench propped up against the wall (the bed was. It moveable). We used the playpen to border the bottom and the rest we placed pillows all around. She still fell. Extremely disappointed by the lack of actual cribs. I didn't sleep all week because of it. So thanks. No thanks. Otherwise it was a good stay. The staff were nice and efficient. The hotel was on a lake but a very busy road. The restaurant was great. Breakfast was good. The pool was nice. The beds were clean and comfortable. The rooms need updating though. They are looking a bit old and worn now. They were pretty clean though. Thank you.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
TriciaAnnMurray - Thank you reviewing Chocolate Lake Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Room with a view!"

4
15/06/2017

There are some caveats but over all stay was fantastic. Superb room with a view! Great location! 10 minutes to downtown, less than 5 minutes to Halifax Shopping Centre, beach just behind the hotel, 7 minutes drive to the Titanic graveyard, half an hour drive to peggy's cove and half an hour drive to the airport. Staff may need to further enhance their skills on hospitality particularly on service. They lack the welcoming approach, attention to details (of what was requested) and service with a smile specially at the restaurant. AERO (the guard dog) was great!

"Great service/value/experience!"

5
14/06/2017

This hotel has a fantastic view of Chocolate Lake depending what section of the hotel you're staying in. The staff is extremely welcoming and friendly. I lost my book during my stay and they ensured it was returned to me. The on-site restaurant was fantastic! Great service and food choice. The complimentary breakfast was good, too. I would recommend if you're staying here and coming and going (as most tourist do) do not stay in the 300 section as it is no very accessible. Parking was a tad difficult at this particular hotel. Overall, my family has a good experience. It's a good value and great location. Just a quick drive to downtown Halifax.

"Good experience"

5
14/06/2017

This is a nice hotel. It takes about 10 minutes to get downtown and it's near highways. The restaurant is nice, but there aren't a lot of options to eat out right by the hotel. There are a lot within 10-15 minutes of the hotel.

"Fantastic view."

5
12/06/2017

Exceeded expectations. The room was very clean and had all the amenities. It was particularly nice to be in a pet friendly hotel. Although it is slightly out of the way, it doesn't have the hassle and bustle of downtown which is close enough.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Lindsay G - Thanks so much for your review! We are so happy you enjoyed your stay. We look forward to welcoming you back again to Chocolate Lake.

"Stay away, go to comfort hotel!"

1
12/06/2017

I had to stay here, as my usual hotel was booked up. I realized very quickly why I always stay at Comfort Hotel and none of the other ones. The staff were not at all friendly, no personality and the atmosphere was not inviting at all. I felt uncomfortable right from my first interaction in this place. The food from the restaurant was great though. I would go back, but only to eat! Apparently you need to take the restaurant staff and put them at the hotel desk. They were the only ones to exude any sort of personality and give a smile. The room smelled funny and if you have allergies, DO NOT STAY HERE especially! As soon as the heater was turned on in my room, my allergies started acting up. I looked in the heater that was in the room and you can clearly see the dust and stuff in it. The beds are not comfy at all and are actually quite hard. The breakfast was terrible as well. No pancakes, no bacon, no toast or even the ability to make toast. Some of the most important parts to a breakfast were non existent. I would definitely not go back here. Next time the Comfort Hotel is book up, I guess I will be travelling back to the valley.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
M4153TJmeganm - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 902-477-5611.

"Comfortable and welcoming"

4
08/06/2017

This was our second time staying at this hotel. It has an unusual layout of hallways (at least in the section we stayed at) nonetheless, the room was spotless and very comfortable. Ours was a very last minute reservation but they accommodated us quite nicely. They have a new chocolate lab there now as Cocoa is retired now. Such a sweet addition to "Chocolate " Lake! We had breakfast both days which is the standard buffet style and they have a nice selection of breakfast foods to offer.

"BW Chocolate Lake"

5
04/06/2017

Great check in service. Rooms are well appointed. The Lake is a bonus with picnic tables and grass areas. Our little dog Missy enjoyed her time there too! Best hot breakfast service (included)that we have enjoyed anywhere across Canada

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
MikekS6205DR - thank you so much for your review of Chocolate Lake Hotel! We are so happy to hear you enjoyed your stay and the picnic tables along the lake. We hope to see you again.

"Great place to stay if visiting Halifax"

5
01/06/2017

This hotel is only a few minutes drive from Downtown Halifax, maybe 15 mins. It is an amazing hotel with stunning views of the lake, well worth a few dollars more to get a lake view room and wake up to the beautiful sight as you open the drapes The staff here are lovely, very friendly and helpful. The hotel itself is well maintained, and as mentioned, couldn't be in a better location. The pool and hot tub are above adequate size for the few people that seemed to take advantage of them and there is also a good gym room. A fun surprise was the games room with real pinball machines, I haven't had a go on one of those for years, and also there is an old style photo booth...fun!! The food at this hotel is amazing, they must have an excellent chef. Breakfast was way above and beyond what you would expect with it being included in the room price, and a very pleasant surprise was it was always piping hot...I can't be the only person who hates lukewarm food. Both the hot food and buffet items were kept well stocked and the two ladies down there keep everything cleared and cleaned as soon as a table is vacated. We ate in the restaurant each night and the food there is also excellent. I especially loved the Lakeside salad, we shared the full sized salad each night with one or two other items off the menu. Everything we ate was delicious, and again served nice and hot Nikita, our server most nights was lovely, very friendly, and helpful when we asked about places we wanted to visit. If she didn't have an answer herself she would go and find out. The room itself was kept very clean and well stocked, and the bed comfortable. I can definitely recommend this hotel....oh and another bonus, free parking ! Most of the hotels right in the downtown seem to have quite a high daily fee, it was cheaper to drive down and park for the day, or there is a bus service if you prefer.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Sun-seeker Calgary - thank you so much for your detailed review of Chocolate Lake Hotel. We are so happy to hear that you enjoyed your stays as well as your meals in our on-site restaurant, the Lakeside Grill. We hope that if you're travelling back to Halifax again that you decide to stay with us!

"Chocolate and Whipped Cream!"

5
28/05/2017

Perfect location. Very close to downtown Halifax, the Citadel, VIARail, and the Halifax Shopping Centre. Bus stop in front of the hotel. Halifax Transit is reasonable ($2.50). The rooms have a fridge,coffee maker, good wifi, comfortable beds and windows that open. The hot breakfast is outstanding. The on-site restaurant has great tasting food at very reasonable prices and is open late. The parking area is adequate and convenient. The staff is outstanding! Matt and Jeramy at the front desk are professional, knowledgeable, helpful and very friendly. They looked after our every need and represent BW in model fashion. We will recommend this location to everyone visiting Halifax. This IS a Best Western Plus establishment.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Wanderingwindsorite - thank you for your review! We are so delighted to hear that you enjoyed your stay and that you will recommend us. We hope to see you again!

"Nice hotel, with small rooms in a good location "

4
24/05/2017

We stayed here for two nights. We were on the top (9th) floor. We chose the hotel because it had the lowest CAA rate for a hotel of its class and was close to everything (although we needed to drive). I think it used to be a Keddy's hotel. The rooms were small by today's standards although certainly adequate. The free breakfast buffet was very good with good service and lots of options. The breakfast room overlooked Chocolate Lake. It would be nice to eat outside in warmer weather. The remote for our tv didn't work and the promised replacement never arrived. Overall it was fine for the price.

Michelle W, Guest Relations Manager at Best Western Plus Chocolate Lake Hotel, responded to this review
Simeon - thank you for your review of Best Western Plus Chocolate Lake Hotel. We are so happy to hear you enjoyed your stay. In the summer season we do open our patio so guests can enjoy our complimentary hot buffet breakfast while overlooking Chocolate Lake. We hope to see you again!

"Pretty Nice Place to Stay"

4
22/05/2017

I've stayed in most of the hotels in halifax and this one is as good as any of the others. We stayed here for a week with our 6 month old and it was quiet and clean. The hotel restaurant doesn't do room service (i didn't see that anyway) but it does take-out which is basically the same but cheaper. The food there was pretty good! Best things: Beautiful lake (we didn't have a lakeview, but it's still nice), great bathtubs, dog mascot, pool and hot tub are nice, staff were all pretty friendly - especially those who were non-management. Worst things: Breakfast was meh and the coffee was no good (and I will drink almost any coffee) Neutral fact you should know: It's a bit out of the main halifax downtown, but if you're making trips out to Peggy's cove or elsewhere in the province you can go against "traffic" and are already part of the way out. so that's cool.

"Chocolate Lake"

5
22/05/2017

Always a pleasure staying at Chocolate Lake. Highly recommended for value and comfort. It offers all that is needed for a night's stay. With breakfast included it gives great value for the price of the room. Better cable TV would be an asset. Internet connection was excellent

"Sweet stay"

5
20/05/2017

Besides the great view, plush towels and spacious rooms this hotel offers a resident mascot - a chocolate lab who is loved by all. The original mascot, Cocoa has recently retired to a staff member's parents' farm. The new mascot is Aero, still in training but also sweet in nature. Food is also quite good at the restaurant, and service is always professional and friendly. I enjoy the salmon, fish tacos and tofu curry! Pulled pork sliders, squash soup and warm apple crisp also good at our work meeting lunches!

"Nice Hotel ----But-----"

3
18/05/2017

Room Amenities were not so good, I have stayed in the past, no complaints, usually we get 2 queen beds, we opted for 1 kin this time as we were not travelling with my daughter, the king bed was hard as a rock and the ground would have been more comfortable, the TV was a very old flat panel circa 2007 with no HDMI port too hook up my laptop, also asked for pool towels and was told to go back to my room as they would be in the closet or the dresser drawer, we found 2 hand towels in the closet and we ended up just sharing a bath towel as we had no time to go looking as we wanted to get a quick swim in before checkout... the breakfast was nice and so was the atmosphere however

"Great place"

5
17/05/2017

As always, the best western is a sure pick. You really can't go wrong, and I've yet to be dissapointed. I stay at hotels very often and do my best to stay at a BW. Chocolate lake was no exception, centrally located and great price.

"nice place to stay"

5
16/05/2017

a little out of the way i.e. from downtown, but close to the Bayers Lake area with lots of restaurants and shops. It's a little awkward to find the first time you go. It's worth mentioning that the bed was particularly comfortable.

"A little desapointed with the bedroom window..."

3
16/05/2017

This was a business trip. after a long day of work, I arrived in the room opened the blinds to admire the view of the lake and all I could see was trash on the roof (a dirty diaper and empty water and beer bottles on the roof, just not what I was expecting from this place) I only took one picture, I didn't think I would be writing about this... Please make sure to look out the window before handing out a room with a view of the lake!

"Great value, outstanding staff"

4
15/05/2017

Don't let the slightly outdated look of the hotel scare you off. This room was clean and had all the amenities you want. The bed was comfortable AND - and huge bonus - the windows in our room opened. Plus we had a great view of the lake. Really worth mentioning is the staff. They were not only friendly but you got a sense of them working well together. The chocolate Lab puppy, Aero, was a bonus. What a cutie. And the restaurant was the best hotel food I've had in a long time. With breakfast included the value is exceptional.

"Needs a Facelift!"

4
11/05/2017

What a beautiful location this is. Right on the water, a pet-friendly hotel. The staff were most welcoming, restaurants were superior, very clean and only suggestion would be to update the decor - particularly in the bedrooms.

"located close to Halifax center of town (by car)"

3
10/05/2017

The hotel is relatively close to the center of town of Halifax. There is limited parking in front of the hotel, but on the left and right in the back are more spaces. The two back lots can be reached by separate back doors. That might be a bit confusing. The lobby area is fine. The breakfast room is decorated very nice. The soundproofing of the rooms is not great. We enjoyed our stay. Helpful staff.

"Spring break."

5
10/05/2017

This is a lovely property. There is a huge comfy sitting area when you walk in. The staff were very helpful on all matters. Our room as very clean and comfortable. We stayed 2 nights and totally enjoyed ourselves. This is just a short cab ride from down which makes it very conveint as well.

"Family getaway"

4
10/05/2017

My daughter and I recently stayed here for a little getaway. The hotel has a welcoming atmosphere and we found the room to be quite clean. My daughter was anxious to use the pool so it was one of our first stops after checking in. The lock on the main pool door does not work. Someone had to get out of the pool to let myself and 3 other guests in. (We later found out that you have to enter through the dressing rooms, as they allow locals to rent the pool - signage would be nice so that their paying guests would know) Once we got into the pool area, we realized there was no towels. Redressing a 2 year old and removing her from the pool area was a complete disaster. I approached the front desk carrying a very upset child and asked for pool towels. I was then told I would have to return to my room on the 6th floor as only 4 pool towels were available to each room (there was actually only 2 in our room). When we finally made it back to the pool, it was very clean and a comfortable temperature. The other issue we had was with the jetted tub in the room. My toddler thought this was fantastic, the people in the next room ... not so much. They began banging on the walls, scaring my toddler to the point that she would not return to the bathroom by herself for the rest of the evening. These tubs should be removed if they are so loud as to bother the people in the next room. Everything else during our stay was great. There was no further issues, and we would definitely give this hotel another try in the future.

"Just like coming home!"

4
09/05/2017

The staff make this hotel! Without exception from check in to check out they are helpful, friendly & knowledgeable. Your satisfaction is important to them. Aero, the new chocolate Labrador puppy completes the at home atmosphere.

"Friendly staff, great view, nicely renovated..."

4
04/05/2017

We used to stay here decades ago, but hadn't been by in awhile. The place has been recently renovated and it is super. Right on the lake - a wonderful view, and near to the 101/103/102 and yet just far enough off that there isn't a to of traffic. Handy to the Armdale Rotary, so you can get anywhere in the city quickly. Great job!

"Great stay"

4
27/04/2017

Great place to stay , quiet , clean , friendly service , love the view of the lake ..... convenient location....breakfast was good ....definetly would recommend and go back again ....looks like a lovely patio area for warmer weather off of the bar .....this was our second visit to tis hotel....

"It could have been better."

2
25/04/2017

It's ok as long as you have a credit card under your name. But if your boss were to book it for your conference, you would be left out in the cold because they don't even take your boss' word that they are paying for the room for a work related stay. They did not even attempt to find some sort of resolution. Authorization forms, word of mouth, nothing works with these people. Just a sorry and please leave attitude.

Michelle W, Guest Services Supervisor at Best Western Plus Chocolate Lake Hotel, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to the new credit card system that we have, we can not accept authorization forms. With this being said, direct billing can be set up with our accounting department. Unfortunately we are unable to take credit card payments over the phone or by word of mouth for security purposes. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 902-477-5611. Sincerely, Jillian MacAdam Guest Service Supervisor Best Western Plus Chocolate Lake Hotel

"Excellent location and value"

4
22/04/2017

Stay there 2-4 times per year. Great location. Not far from downtown. Overlooks a lake which lends to great views and relaxing atmosphere. Although an older hotel, it is well maintained. After a recent renovation of the restaurant, the food, menu, and atmosphere have all changed for the better. Service is personable and friendly. I recommend this hotel.

"Great Hotel"

5
13/04/2017

The hotel offers excellent amenities for the $$. The staff are friendly and the hotel is clean and nicely decorated. Great for anyone from a person on a business trip to a family on vacation. They offer a gym, pool, hot tub and video/games room as well as conference rooms for meetings. The food in the restaurant is great and the lounge is quite nice. If there was a downfall it would be that parking can be difficult if there is a conference going on but otherwise no problem. The hotel is situated on a beautiful lake and has a nice area to walk your dog in. Very dog friendly.

"Great place to stay in Halifax"

5
07/04/2017

Very cozy place to stay .The food in the restaurant is amazing and the service is too.The Chocolate Lab pup is great to see when your in the lobby.Staff are very professional, friendly and helpful .so close to downtown Halifax

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Judith S - thank you for your review. We are so delighted to hear you enjoyed our restaurant, the Lakeside Grill and happy you were able to meet our little pup Aero. We hope to welcome you back again in the future!

"Chocolate Lake stay"

5
06/04/2017

the hotel was in a good central location, near the city and easily accessible. Staff were courteous and friendly and asked if we needed help parking etc. Breakfast was very good and great service. Checkout was quick and easy. Price was a bit high for the time of year.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
William R - thank you for your great review of Chocolate Lake Hotel. We hope that if you are travelling to the Halifax area again that you decide to stay with us.

"March 29, 2017"

4
29/03/2017

warm , pet friendly hotel. They have a puppy in the lobby. It has good food,and a great hot breakfast. The rooms are clean, and it has great facilities. The conference centre is wonderful, and the pool area, workout room, and children's arcade are wonderful.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Wandar255 - thank you for your review of Chocolate Lake Hotel. We are so happy to hear you enjoyed our complimentary hot buffet breakfast and conference facilities. We hope to welcome you back again!

"great hotel"

5
27/03/2017

I love the Best Western chocolate lake, not too fancy but nice and comfortable. I always get a good price. and it is nearby everything. Will be back again for sure, and breakfast is great and coffee is the best.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
46Nadinem - thank you so much for your wonderful review of Best Western Plus Chocolate Lake Hotel. We hope to see you again!

"Never disappoints"

5
25/03/2017

My choice of hotel for Halifax for value, service and comfort. Convenient location for downtown, shopping, forum, entering or departing the city. Breakfast is much more than most free breakfasts. Games room and pool is a plus for families. Rooms are very clean and comfortable. Staff have always been helpful and friendly. I always feel welcomed there. And who can resist a chocolate lab puppy?

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Berniece M - thank you for your review of Chocolate Lake Hotel! We are so happy to hear you enjoyed our location & proximity to downtown and shopping. We hope to welcome you back again in the future.

"Nice Place & Away From Downtown"

4
28/11/2016

We stayed here for a wedding & guests had pretty much a whole floor. The rooms were large clean & quiet. The meal at the wedding was excellent, turkey with all the trimmings, plus dessert that was to die for. The waiters at the meal were fine, but front desk ladies were the crankiest we've seen in a while. People were trying to check in to get dressed for the wedding, wouldn't let them til 3, some had to sit in the lobby because they came from outside the city, even some of the bridesmaids! Breakfast buffet was included, which was pretty good, but still the staff wouldn't give you a smile or good morning. Maybe they're friendlier with tourists in the summer, lets hope.

"Great Birthday Stay at Chocolate Hotel"

4
27/11/2016

We had a great time at chocolate hotel for my birthday and our anniversary. The King room in the tower facing the lake was excellent. Thank you to Michelle W for the great weekend and special touches!! I would definitely recommend this hotel for their tower rooms facing the lake. As for the other rooms, you should read the reviews and make your decision. From what I hear, you should book Tower Rooms facing the lake.

"Comfortable family stay"

4
27/11/2016

This hotel is the only one in Halifax that allows large dogs. Although it is a bit of a challenge to find, the hotel is very comfortable and offers free breakfast. If one is not used to the Armdale Rotary, it can be a challenge to find this hotel. Once navigated, the hotel is easy to find and convenient for shopping.

"My Go To Place"

4
23/11/2016

My husband and myself and family have stayed at this hotel many times over the years and keep going back because its central for us to travel around for shopping, movies, walking and admiring the beautiful scenery and , of course, the hotel. Staff are friendly and try to accommodate your every wish. Rooms are clean and beds are very comfortable. I would recommend this hotel to anyone.

"Ideal Location for Shopping"

4
19/11/2016

We recently stayed at the Best Western Chocolate late as a last minute shopping trip. The location is ideal, minutes away from the Halifax Shopping Center and Bayers Lake. Our room included breakfast which was excellent. Even though it was a continental breakfast, the chef was very accommodating to my husbands milk allergy and made him his own scrambled eggs. It's the little things that go along way!

"The View is AMAZING."

5
14/11/2016

We went for my birthday, the hotel is located in an amazing picturesque part of Halifax, The view of chocolate lake from our room was amazing (see pictures). Only 2 minor negative comments - 1) Check the Refrigerator before You put any food in there, Ours was not working and my food got spoilt and #2) MOST IMPORTANT - Upgrade your GPS when heading TO the property, we couldn't find it so we had to MacGyver it and substitute the address to fool the satellites.....Oh also Parking is a challenge to get to on a busy night...Otherwise the property and staff are amazing, the complimentary breakfast is nothing to brag about, but then it's a hotel...Would definitely stay again.

"won't stay again"

3
14/11/2016

stayed here for four days in November. Check-in was fine but after that my stay was really sub-standard. The suite was old and musty and I tripped over the lumpy carpeting more than once. The hotel has very thin walls and was very very noisy. I could not order breakfast even though the buffet food was gone. I could not charge my meals to my room. I could not get food during my break at 3:00 pm. The front desk staff left me standing with an issue with my room key for more than 10 minutes before they called a staff from out back to help. Room service showed up at 8:45 am and didn't return when I told them it was too early. I stay in hotels more than 50 nights a year and I always look for a Best Western. Unfortunately neither my experience, nor the management response to my experience would encourage me to return to this one.

"Quiet, convenient location"

5
13/11/2016

Nothing bad to say about this hotel. Close to downtown Halifax. There is a Needs store right next door, which came in very handy a couple of times. We were in the city for medical appointments and the hotel provided us with a special rate for that reason. Would recommend to anyone.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Cansomike - thank you for your review of Chocolate Lake Hotel. We are so happy to hear you enjoyed your stay and the proximity of the hotel for your medical appointment. We hope to see you again!

"Nice hotel"

4
10/11/2016

Staff very helpful and courteous. Restaurant is very good and staff very helpful. Not recognized as diamond members. Our suite is spacious and nice. Out of town a bit so have to drive to see sights and shop. Older hotel but clean and refreshed. I would stay again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Bproteau - thank you for your review of Best Western Plus Chocolate Lake Hotel! We are so happy you enjoyed your stay and we hope to welcome you back again in the future.

"Wonderful stay"

5
09/11/2016

Stayed there for two nights and requested a certain area of the hotel, our request was met with no problems . We checked in early with no problems as we were going to be busy for the day and didnt want to wait till evening to check in. Accommodations were great.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Nancy M - thank you for your review of Chocolate Lake Hotel! We are so happy to hear that you were able to check in early. We hope to welcome you back again in the future!

"Fantastic staff and a great property"

4
07/11/2016

Now this place understands customer service! upgraded room upon arrival smiling staff. Now you have to consider that this is an older property but has had an extensive renovation. But what was nice to see was maintenance staff working away to fix the minor issues even on the weekend. Great pool fantastic buffet breakfast great staff!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Barry B - thank you for your wonderful review of Best Western Plus Chocolate Lake Hotel. I am glad you enjoyed your upgrade and hope to welcome you back to stay with us again!

"Good luck getting to sleep!"

3
06/11/2016

I've always liked the layout, pool and hot tub and breakfast in this hotel, although it is very noisy with paper thin walls. Overall experience is definitely affected if they have an event in progress or if you have a loud neighbour. Last time I stayed I had a King bed and it was incredibly comfortable, however the Queen beds we slept in this time were horrendous. Some soundproofing and new mattresses needed to get through the night relaxed.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Mitchell S - thank you for your review and feedback of Chocolate Lake Hotel! I'm so sorry to hear that you didn't have the best night's rest. If you are staying with us in the future - don't hesitate to request a quiet room and we will be sure to accommodate you. We look forward to welcoming you back!

"Good Value, Good Location"

4
04/11/2016

Best Western Hotels are a known quality. Pretty much standardized across their chain, you get consistency in service, cleanliness and value. Best Western Plus at Chocolate Lake is outside the downtown core of Halifax, but only a short 10 minute drive to reach the hub of the city and the amazing waterfront. Rooms in the back have a great view of the lake itself, and you can either watch the early risers out for their morning swim from docks and homes surrounding the lake, or join them by walking out the back door of the hotel. We choice this location for two reasons; it was much more reasonably priced than hotels in the downtown core, and it was a short, easy drive to get downtown. We stayed here at the start of our maritime tour for three days as we explored the Halifax region, and again for one night after wrapping up our two week trek through Nova Scotia, Prince Edward Island and parts of New Brunswick and Quebec. They offer the usual amenities, free breakfast, free Wi-Fi and they also have a self service laundry, which is great when you're on a two week road trip.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Roy B - thank you for your review of Best Western Plus Chocolate Lake Hotel! We are so happy to hear you enjoyed our location & amenities. If you are travelling to Halifax again - we hope that you decide to stay with us!

"Chocolate Lake, A wonderful place to stay."

5
04/11/2016

Our many trips to Chocolate Lake Best Western have always been something to look forward to. We enjoy the pleasant, helpful staff throughout the hotel. The on site restaurant with its view of Chocolate Lake is a pleasant spot to enjoy a quick or leisurely meal. Staff throughout the hotel are very courteous, helpful and respectful. When in Halifax it has become our favorite place to stay.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Eric F B - thank you for your review! I am delighted to hear that our staff were able to assist you and that you were able to enjoy a meal in our Lakeside Bar & Grill. We look forward to seeing you again!

"Looking for another place for remainder of Halifax visit"

2
03/11/2016

I just checked in tonight & I'm online looking for another hotel. There is a smell (cleaner? Mold?) in the room that is kicking in my asthma & allergies. The bathroom was not clean - toothpaste or something all over sink, dirt in tub. I had to clean the bathroom. (Thank goodness I had Clorox wipes in car. ) Room is worn. Called front desk & they did nothing. Can't wait to leave.

"Very lovely hotel that makes you wish you could stay longer"

5
03/11/2016

The hotel was very lovely and was situated on a quaint little lake. The rooms were very nice and the staff helpful and kind. The breakfast was hot and delicious and overlooked the lake. The hotel was also nicely situated on the way to Peggy's cove on the outskirts of Halifax and was still only 10 min to downtown and maybe 30 min from the airport. We would have loved to stay longer

"Wow"

5
30/10/2016

Although this hotel is tall and large, it has an intimate feel never seeming crowded. The lobby, elevator and room were beautiful. The breakfast was a huge buffet with views of the lake. The pool, although cold, and the hot tub are wonderful amenities. The pool warns of a slippery deck. I don't understand why they didn't put down a mat. Although away from downtown Halifax, it was a convenient location for visiting the area.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
George L - thank you so much for your 'Wow' review of Best Western Plus Chocolate Lake Hotel. We are so pleased to hear you enjoyed your stay with us and we hope to welcome you back to our Lakeside retreat.

"Very comfortable stay!"

5
30/10/2016

Lovely large room with view of lake. Well equipped, spotlessly clean. Very friendly reception staff. The hotel offered very good value for money, not compromising on facilities. Hot breakfast choice excellent.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Corrib, thank you for taking the time to review Chocolate Lake Hotel. We are delighted to hear that you enjoyed our complimentary hot buffet breakfast in our Lakeside Grill. We hope to see you again in the future!

"Best hot breakfast"

4
29/10/2016

Beds were ok - rooms were spacious - hotel itself was very nice - games room was a huge hit with the kids! The shining part of our stay was the fantastic hot free breakfast the next morning - it was so delicious! Service was awesome too - lots of friendly workers here. My son Finley left his ipad in the room and we've not heard back from them yet (room 305 - we stayed Oct 27th and checked out Oct 28th) but I confident they will get back to us soon. Great spot!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
bbhalifax - thank you for your wonderful review! We are happy to hear you and your family enjoyed breakfast. I have followed up with our lost & found department and we certainly do have your son's Ipad however as you booked through a third party website we do not have your phone number or email on file. Could you please contact our housekeeping department at 902-444-8652 so we can arrange for pick up or shipping of the item? We hope to welcome you back to Chocolate Lake Hotel again!

"great stay"

4
28/10/2016

Great pace to stay , no complaints at all....nice view of the lake ,great breakfast , clean and comfortable a little bit out of the way for shopping .But the quietness and scenery of the lake view makes up for that Very friendly staff......we would definitely stay here again.....

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Marie S - thank you for your review of Best Western Plus Chocolate Lake Hotel. We are happy to hear you enjoyed your stay! We are located less than 5 minutes from Halifax Shopping Center and less than 10 minutes away from Bayer's Lake Shopping area. We hope that if you are travelling to the Halifax area again we can welcome you back!

"Great stay"

5
26/10/2016

Service was great,clean,parking was good, totally satisfied for a business trip. I will go back there anytime.Too bad I could not take advantage of the terrace and grounds.Looks like a nice place to get away so close to the city

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
X1260SOdonaldm - thank you for taking the time to review Chocolate Lake Hotel! We are glad you enjoyed your business trip and hope we can welcome you back on leisure so you can take advantage of our lakeside setting & amenities!

"Ok but parking a issue. "

4
25/10/2016

Stayed there on a Saturday night with a wedding going on. Staff friendly and helpful once I found a place to park. In all fairness there was a wedding so that would account for the parking lot being crowded. Room was adequate and clean with WiFi easily accessible. Bathroom a little cramped but considering the age of the place satisfactory. Reasonably quiet and free of road noise again considering the wedding downstairs, never heard a sound. Would we stay again, probably although there are many choices.

"Rooms are dated and a very weird practice when ordering food for the room"

3
21/10/2016

We stayed here for an early August wedding, and the location was great as it was close to the wedding venue. The rooms need some upgrading, they are dated; I agree with another reviewer that a more thorough cleaning is needed, there is dust in the corners, under the bed, and around the legs of furniture. We were rushed to get to the wedding, and figured out from the guest information that you could order food from the hotel menu, pick it up, and bring it to the room to save time. This was a great fit for our needs, so I went down to get the food at the time I was told (without a credit card) and was informed that even though we ordered from the room and even though we were staying in the hotel (and I had the room key), the food couldn't be charged to the room - if I had eaten in the dining room, I could have charged it to the room mind you. No one was able to explain the rationale to me (which didn't make me happy either), although I am confident there is a reason for this practice. Likely something happened with a previous payment that now means other guests are disadvantaged (like keeping all the class in for recess when one child misbehaves ...). There are lots of other places to stay in the city, so I am unlikely to revisit this Best Western.

"could be cleaner"

3
19/10/2016

price was fine. service was amazing. beds were comfortable. I just thought the floor did not look like it had been vacuumed thoroughly. There was dust build up on the carpeting along the walls. It also looked like dead mosquito remains were on the ceiling. There was a receipt for something on the floor behind the tv that belonged to a previous guest. I realy wish the tv worked properly....or should I say the system used for that model tv. No tv menu was available. You had to scroll up or down the channels one by one. They took the time to laminate a notice that this was an issue? I say either get a new provider for the tv service, or get compatible tv's.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Karin D - thank you for your review & feedback of Chocolate Lake Hotel. I do apologize for the issues you incurred during your stay and assure you I am following up with our housekeeping & maintenance department. We hope that we can welcome you back to our hotel again in the future to provide you with a wonderful stay.

"Great Venue for Conferences "

5
19/10/2016

My company hosted a brand training conference last evening. We were blown away by the amazing service provided by the staff. They were very polite and attentive to all of our needs. The room was spacious, clean and set up accordingly. The catering was served promptly and was very delicious. I highly recommend this hotel as a venue for conferences & business meetings. Also, the restaurant is fabulous. We ate breakfast, lunch & supper and the food was phenomenal ??

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
BunBre - thank you for your amazing review! We are so delighted to hear you enjoyed our conference services space and in-house catering. We hope to welcome your team back again in the future!

"Stayed here Twice"

4
19/10/2016

We stayed here for a couple of nights when we fist arrived in Halifax. The room was a nice size. Lots of room for suitcases etc. There was only a single bar of soap in the room when we arrived. We called the desk to let them know. When we got back from dinner there was extra soap in the bathroom as well as a little pile on a table in the bedroom. People at the desk here were polite and efficient. The breakfast was a bit of a disappointment. Not as much variety as I had expected and when we arrived it must have been after a rush as 3 out of 4 hot items were almost empty and it took awhile before anyone seemed to notice and fill them back up. The second time we stayed was after our tour of Nova Scotia before were flew out. This time we ended up in a "tower" room. These rooms are very small, not much room for a couple with luggage. My suggestion here would be NOT to stay in the tower if possible. Free wifi, but that is pretty much standard now isn't it? Parking here is a bit of a challenge as well. Not a lot of spaces out front.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Traveler1775 - thank you for your review of Best Western Plus Chocolate Lake Hotel! We ar happy to hear you enjoyed your stay and hope to welcome you back again to our Lakeseide retreat.

"Lovely Luxury Hotel"

5
17/10/2016

This hotel is situated on the edge of Halifax city.Has plenty of parking and beautiful amenities,Nice to have a swimming pool if one is travelling for several weeks.Unfortunately they had only room for us for one night. You can see the lake from your room.Small breakfast but OK.

"Not Impressed"

3
13/10/2016

Hotel is somewhat off the beaten path, the rooms need upgrading they are starting to look worn out. After initial swapping of credit card/keys staff kept their eyes down - I wondered in fear of us asking them to do something for us. The bedroom of our suite was small but the beds were comfy, the living room/kitchenette area was beyond tiny. We had a lovely view of the house next door and the parking lot after we were bumped from our original room overlooking the lake as a bride told the hotel she wanted some of her family to be in that room. Not wanting to freak out bridezilla we agreed (should have looked at the other room first - my mistake) the second room was not what we had booked and we were cramped in it. Breakfast was good, staff there wonderful, maybe they should teach the staff at the front desk its ok to look in peoples eyes. Love the area will go again but will not stay at Best Western unless they up their game.

"fanfastic"

4
11/10/2016

The meal in the restaurant was fantastic, Love the hot tub but the pool was too cold The room was very comfortable but bed was harder than we are use to .Best breakfast of all the hotels.The staff is very friendly and helpful. The location was convenient for all that we wanted to do .

"Halifax vacation"

5
10/10/2016

Most excellent hotel. Would highly recommend. Excellent full breakfast and all the staff were friendly and efficient. Parking lot was usually almost full which means we were not the only ones enjoying it.

"Halifax Visit"

5
09/10/2016

Excellent place to stay. Would not hesitate to stay on the premise again. Very close to the downtown Halifax. We had a great view of the lake from our lake view room. Strongly recommend lake view rooms.

"Best place to stay in Halifax"

5
07/10/2016

Great hotel, service and great location. Not downtown, but 10 minutes by car to city centre. Location great because its in quiet area by a nice lake, which is still in Halifax but feels country. We stayed for 4 nights, rooms was wonderful, we upgraded to 2 queen size bedroom (just 2 of us) for much more roomy feel. Very clean our room as the whole hotel very accommodating, friendly staff. Great pool area and hot tub, game room for kids and excersie room if you want to use those. The breakfast was one of the best. What you normally get a most hotels the standard things like juices, fresh fruit, breads and muffins, yogurts PLUS four different hot entries like scrambled eggs, sausages, french toast, etc. This is part of their restaurant, has a lot of seating area including an outside deck towards the lake. We sat outside watching sunrise - so relaxing. Restaurant is open for lunch and dinner which you pay for, we ate downtown, so can't say. Nice bar there also for evening drinks. From this hotel it's 30 minutes drive by car to Peggy's Cove. (We rented a car). Hotel was recommended by our travel agent, so glad we took her advice! Will stay again in a heartbeat.

"If we would have only known"

2
05/10/2016

Unfortunately our stay was not one of the better ones at a Best Western Plus. The room was only "ok" . The cleanliness could have been better. We found a condom in the room which was not appealing at all. The staff seemed unconcerned and made no effort to apologize. Then the second night asked for extra coffee and was told no. They had none? Really? Unfortunately I would have expected better from Best Western. We've always had great rooms before.

"Excellent Hotel!"

5
05/10/2016

Clean, friendly staff, great hot breakfast buffet. Lovely poo areal, and the kids love the games room. We stayed last New Years Eve, and there was a different selection of games this time. Many pinball machines, which they love. Bring quarters and loonies, some of the new machines take loonies, but it gives you a couple of credits, not just one turn. Great internet connection, great location overall. We are repeat guests. See you New Years Eve!

"Clean room, fresh breakfast, but the Front Desk could use a little smile"

3
03/10/2016

We were accommodated in a lovely pet room & was even given a courtesy late check-out. The Housekeeper who helped us get into the room was really nice and even the Breakfast Staff were very accommodating & efficient. Comfy beds with fluffy pillows make up for a good night's sleep. :-) Their Front Desk Staff could use a little smile & foster a warm ambience, though. At first, I thought I was just being stereotyped (because I'm not a local Canadian), but even my partner (who's from NB) experienced the same ordeal. Maybe we caught them on a bad day. (I would have let this pass easily if my partner didn't hear the Front Desk comment about him, but he did, and we're both wondering if we did something wrong to the staff. Anyway, that's just it.)

"A bit expensive"

4
02/10/2016

I found price is expensive vs the room type offered. I stayed in a suite junior in Laval for this price. I absolutely loved the restaurant when I had my breakfast. It is a cozy, natural looking place.

"One Night"

4
02/10/2016

Because of a late arrival to Halifax we decided to spend the first night of our maritime vacation at the BW Chocolate Lake. This is a nice hotel nothing spectacular except it's location on Chocolate Lake. Clean room with all the amenities, we had a quiet restful night. The included buffet breakfast was very good and included everything you could want for breakfast. We would stay here again.

"Not easy to get to rooms."

4
01/10/2016

The hotel is nice, but appears to have been built at different times. To get to our room, we had to take a luggage cart through a long, narrow, uphill hall to get to an elevator. When we exited the elevator, we had to get the luggage cart through more narrow, angled halls only to find that the hall outside of our room had four stairs going down to the hall. That meant that we had to unload the cart and carry everything down the hall to our room. Not an easy job. The room was nice, clean and overlooked the water.

"Super friendly & clean!"

4
30/09/2016

We travelled in this week for meetings. I ended up booking last minute, so of course could not find anything available in Dartmouth where the meetings were held so ended up booking a Queen room here instead. I was definitely impressed for the most part. Sure the hotel was out of our way but it is located pretty close to loads of venues that can be found on Quinpool. When checking in their staff was insanely helpful and friendly, even giving us directions to the place the meeting would be held. Lobby is beautiful! We entered our room and were pretty impressed, even though I had booked late and ended up with a basic queen room we had a small kitchenette in room. The room we were in was laid out like pretty much every other hotel room we've ever stayed in, which was fine. Pool, hot tub, gym & arcade area are awesome, and CLEAN, just like the rest of the place! I cannot stress enough that this place was pretty much spotless! We were also pretty impressed by the breakfast that is served in the restaurant each morning, they had an awesome selection to choose from! They also have a sign in the lobby that tells you which times are busiest for breakfast. If you're in for business, or don't have lots of time to spare I recommend hitting up the breakfast bar early in the morning between 6:30-7:30! We sadly didn't have view of the lake from our room, however we did spend some time outside in the evenings sitting by the lake, which is beautiful! We even managed to feed a bunch of ducks that were out there one night. I also loved the fact that housekeeping was friendly and helpful as well! We stayed 2 nights and I was easily able to opt for just having clean towels instead of a full clean of our room! My only issue was the bed, oh lord we are used to a plush, king sized bed and I felt as though I was sleeping on a brick haha! I'm not sure if all of their beds are like this, as I said I booked late and took what I could get. For people who like a firm mattress I am sure they would be in heaven, but for myself it was a little too hard for a good nights sleep!

"Freshly cooked breakfasts"

3
28/09/2016

We try to stay at the best Western Hotels as they are consistent in service and amenities. Chocolate Lake Hotel in Halifax, Nova Scotia was therefore no surprise in its welcome, décore and amenities. What I do suggest is that they amend their directions to the hotel and add that at the bottom of the 0 Exit they say stay to the right at the T-junction which becomes Joseph Howe Road, no street signs could be seen. Continue to the Armdale Rotary and take the first on right. Eventually after much driving around we found the hotel and were welcomed warmly. Unfortunately there is little space to unload luggage and to check-in. Parking available on the lower level. We were welcomed nicely. The room was a quite a bit smaller than we are used to at Best Westerns but for 1 night it was okay. Mostly twin rooms for $10+ per night are on the view side of the hotel. We had a lovely meal in the dining room (cannot charge lunch or dinner on your hotel account); very good seafood chowder and beer battered fish and chips, very popular. The fish was good but the French fries were just warm and a little soft, have been overcooked too. The wine we had was Nova Scotian. Service was quite good. Breakfast the next morning, included, was a surprise as the eggs had been freshly scrambled, the sausage patties gluten free, and a surprise, baked beans were on the menu. Other usual items. All in all a good stay.

"Nice location"

4
27/09/2016

The hotel isn't too close to the riverwalk but is on a lovely lake. It earns the Plus designation. The restaurant breakfast, included, was very good and the dinner menu also good. Sauteed haddock was excellent.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Lyntr - thank you for your review. Our delicious pan friend haddock in our restaurant, the Lakeside Grill, is my personal favourite. We are so happy to hear you enjoyed it. We hope to welcome you back again in the future!

"Great place BUT "Plus" what?"

4
27/09/2016

Checking into this hotel is kind of odd to be honest. There are no temporary spots for people to be able to pull into so when the front lot is full you have to park somewhere else and walk to the lobby. If you were to park at the actual entrance you would be blocking the lane for everyone. I'm surprised the fire department hasn't done anything about it. We had a great view of the lake but it felt like we were staying in a drive-up motor lodge instead of a Best Western Plus. Maybe if you get a room in the tower it wouldn't feel like that. The staff were very friendly, the continental breakfast was quite extensive and the hotel itself was in a great location to get to pretty much everything in Halifax. It was a nice stay and hotel but it did not feel like a Best Western Plus to me.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Richard O - thank you for your review of Best Western Plus Chocolate Lake Hotel. We appreciate your feedback and we hope that we can welcome you back again in the future to experience our wonderful guest service.

"You could'nt ask for more with such a little money"

5
26/09/2016

We are a retired couple vacationing in Nova Scotia. This hotel was great. Large, clean room with all the amenities - micro, fridge, TV, Wi-Fi. There was a small kitchenette (with) sink and faucet. A small amount of cooking supplies, but not any plates, glasses, or silverware. We had a Queen bed. There was a table and 2 chairs. Loved the down comforter. Dinner in the hotels dining room was delicious as was the breakfast buffet. Hotel has views of the lake, but not for swimming. There was also an inside pool and exercise room.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
233bonnies - thank you so much for your review of Chocolate Lake Hotel. Glad to hear you enjoyed our beautiful view of Chocolate Lake. We hope to see you again in the future.

"Reservation mix up/NoShower"

2
24/09/2016

Second time I book this hotel and they mix up the dates. This time was the Kicker as had just arrived from a 12hr drive fro Ottawa. They offered me a room as everything else in the city was book but then realized that I had no shower and was addressed to shower in the pool area. Last time I stay here and I don't recommend that you do either.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Charles L. We appreciate your feedback of Chocolate Lake Hotel and apologize about the issue with your reservation. As the whole city was sold out - we were able to find you a room that was under maintenance repair and did not have a working shower. This was informed to you at check in time and we gave the option of a shower in our pool & fitness area. We hope to welcome you back in the future to provide you with superior guest service.

"The Staff are AMAZING**Do yourself a favor and BOOK HERE!!!!!"

5
23/09/2016

My wife and children stayed at this hotel while I was in hospital having surgery. I did stay with them for a few nights before I went into the hospital and one night after being discharged from the hospital late in the afternoon. Let me just say this, THE STAFF ARE AMAZING!!!!!!!!!!!!!!!!! We have stayed here several times before while I have been comig back and forth to Halifax for my surgery consults and multiple surgeries. The hotel itself is very clean and spacious. They have a lot to offer here as well like a pool, hot tub, Arcade/Games Room, Restaurant, wifi and so on. They also have a convenience store and Subway right next door which is really handy. The best thing too, is that they have a wonderful Hot and Cold Breakfast which is INCLUDED with your stay. It has all kinds of items on it as well from scrambled eggs, hash browns, meat to toast, bakery goods, bagels, yogurt and so on, really awesome. So, the big thing here is, the STAFF. They are truly amazing and very thoughtful. They treat you like a friend and always interested in what is going on with you. When the staff found out that I was being discharged from the hospital and we had decided to stay the night instead of travel home, they all came together to start making arrangements for my arrival back to my families room. They wanted to make sure I was as comfortable as could be. They didn't have any cots available and wanted to make sure I was in my bed alone without one of our children (I had back surgery and my kids always move and kick in their sleep) so they asked if it would be acceptable for them to bring in multiple duvets and comforters to make my son a bed on the floor so he could be comfortable and I could have the bed to myself. They also had staff come back to our room to change the bedding on my bed and thoroughly clean the room again (this was at the end of the day for cleaning staff and they had already cleaned our room once that day). They also brought extra pillows for myself. They offered to make arrangements for our dog if we wnated. They had even offered to put us in a bigger room but we decided with everything we had and being one night that we were ok where we were. From the moment they found out I was coming back, we became their first and main priority between the front desk staff, supervisor and cleaning staff. My wife said that they dropped what they were doing and made her, myself and our children their first and only priorty, very touching to be honest. To top it off, the front desk staff called when I returned and welcomed me back and then called later to check in on us. It truly was moving and appreciated to have them do so much and offer so much. They even offered to send someone to pick me up at the hospital and have someone look after my bags and assist me getting into the room. This truly is the amazing service that you get from the staff at the Best Western Chocolate Lake. If you are looking for a place to stay in Halifax for any reason, choose The Best Western Chocolate Lake as you will not be disappointed. Thank you so much to all the staff.

"My Hotel"

5
22/09/2016

Hands down. Highly rated hotel with excellent staff that provides an outstanding breakfast, comfortable beds home away from home. The view from my window was pleasing. Will be checking in again next year. Thank you

"good hotel for price"

4
15/09/2016

Good hotel. Nice view of lake we were in 8th floor. Rooms clean, free Wi-Fi and comfortable beds. Breakfast good with choice of hot or cold menu. Somewhat hard to find due to curves and hills on road.

"Nice Clean Rooms"

4
14/09/2016

We stayed one night at this hotel and were very pleased with how clean it was. So many hotels have grime around the bathroom baseboards......not the case here. The bed was comfortable and as an added bonus, the window opened allowing us to have fresh air overnight. We needed to open the window as the room had been sprayed with some sort of scent that we found unpleasant. There was coffee making equipment and a mini fridge. The hotel is located in a residential area next to a well used lake. We saw folks canoeing and swimming that evening...quite an attractive scene. We had their included breakfast and it was very good. They offered hot and cold items on their buffet and they kept it well stocked. You could eat out on the patio overlooking the lake or inside. There was only one problem that we encountered and that was with patio access. You have to step out on a big concrete step and then step down from that. I have very sore knees and found that difficult to manage. Installation of a rail would help alleviate the difficulty with access. We noted that young families with strollers had problems with the steps too.

"Close to city, feels like a cottage"

4
13/09/2016

I like Best Westerns, and this one did not change that one bit. Right on the lake, yes you can swim, and clean rooms with loads of amenities. Pool/hot tub/arcade/breakfast we did it all. The really great part was the proximity to downtown, so easy to get to with a very short drive. Price was right as well. Loved the old fashioned pinball machines and photo booth! Only downside, very busy with wedding - parking all gone by time we got to hotel a few nights, and breakfast lines HUGE. We ended up going really early which isn't what you want on vacation however the patio seating made up for it.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Heattvc15 - thank you so much for your review. We are so happy to hear that you enjoyed the proximity of our hotel to downtown as well as our pool, hot tub & arcade. We hope that if you're travelling to the Halifax area again that you decide to stay with us!

"Nice location and great restaurant!"

5
13/09/2016

We enjoyed our stay here. It was clean and comfortable. The price included a hot breakfast with lots of choices. We also had lunch and dinner at the restaurant and found the food to be very good. The lake view is beautiful. We found the pool a little on the cold side and the hot tub a little too hot but it might just have been us. We would definitely stay here again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
MarleneandMilan, thank you for your review! We are delighted to hear you enjoyed a few meals in our restaurant, the Lakeside Grill. We look forward to welcoming you back again!

"Lovely hotel but did not honour reservation "

1
13/09/2016

I travel about 3 weeks a month for work and stay in many, many hotels. This Best Western is very nice and the original room they gave me was top third of all Best Westerns. What happened the 1st morning of my 3 day stay is why I have given them such a poor rating. I was working in my room and the maid knocked to service it - although I had a do not disturb sign. I said "no need" today I am fine. She said that they have me checking out today. I went to the front desk and showed them my email confirmed reservation for three nights and the manager stated "sorry but our system only has you for one night". Even with my confirmation email she said I could not stay in my room and had to move to an older room outside of the main building with 2 small beds verses my king size. I could not believe it but she would not agree to simply let me stay in my room. To the Motel portion for me it seems. So I packed up all my belongings, shut down my 2 laptops, ended my conference call I was on and moved rooms. Not an easy move either as it required me to move my rental car also. What started as a positive experience and a 4 or 5 out of 5 went down hill immediately by a very poor management decision and a corporate traveller being moved due to their mistake, not mine. Well when winter hits Halifax and the tourists traffic dwindles, I will be spending my companies money elsewhere. And we even had a board room booked for regional meeting. Next meeting we won't be here. Interesting enough when I first checked in there was a another business traveler having issues with his room rate from the email confirmation he had.

"Vacation in Halifax"

4
12/09/2016

Loved it. Our second visit. Nice restaurant, nice patio. The breakfast was nothing special. Powdered eggs 4 day in a row was way too much for us. Bathroom supplies were scare. I had to phone the front desk for a shower cap, then they told me I have to down and get it from them.

"Fourth stay here!"

4
12/09/2016

I returned to this hotel for a 4th visit, despite my hesitations from my last visit (I had written about an extreme foul odour in room 718. Didn't stay in that room, so no problem.). I had read about Cocoa's retirement in another review, and it is true. She retired after 10 years of service with the hotel, and now lives with one of the hotel managers. It was weird not seeing her there. Lakeside view is really nice, and hotel in a quiet area outside of downtown Halifax, which isn't very far away at all. You can easily get to Peggy's Cove on the same road the hotel is on. Room was clean, comfortable and nicely decorated as was the whole hotel. Hotel staff was friendly and welcoming. Bathroom a little on the small side. Beds/pillows were comfortable. Great view of Chocolate Lake. Big TV. Restaurant on site – a little pricey but food was good. Breakfast (included) was served buffet style in the on-site Lakeside Grill restaurant and consisted of sausages, eggs, french toast, hash browns, toast etc. hot and cold cereal, juice, coffee, tea, pasties, muffins and fruit. It gets quite busy just before 9am.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
ALGM - thank you again for taking the time to review Chocolate Lake Hotel! We do appreciate your continued support and hope to welcome you back again in the future.

"places to stay"

5
11/09/2016

great place to stay close to everything nice view rooms are very nice great parking food is good and service is great plus I have two dogs so they stay for free very relaxing hotel I would recommend it highly

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Beanmorr - thank you for your review! We are happy to hear that you (and your pups) enjoyed your stay with us here at Chocolate Lake. We hope to welcome you back again in the future!

"Great hotel for a short stay"

5
10/09/2016

This hotel is located a short cab ride from downtown in a nice little neighbourhood with a view of the nearby lake. This hotel was great on every account. Even though there were two weddings going on there, it wasn't too loud, and we were able to find convenient parking. The front desk staff were extremely helpful and friendly, and the chocolate lab that hands out by reception was adorable. The rooms are well appointed and clean. This isn't a luxury hotel, but it's the next best thing and you get excellent value for your money. I would highly recommend this hotel for a stay in Halifax.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Michael W - thank you for taking the time to review Chocolate Lake Hotel! We are delighted to hear you enjoyed your stay and look forward to welcoming you back again.

"We love this Hotel"

5
10/09/2016

We stay here each time we go to Halifax to visit my son and his family ..I's clean staff are friendly ,breakfast is served from 630 to 10 and it has a lot to chose from ..Helpful staff in the dinning room .It has a fitness room and pool I did not use it but did go down to have a look .

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Susan H - thank you for your review of Best Western Plus Chocolate Lake Hotel. I'm happy to hear you enjoyed our complimentary hot buffet breakfast from 6:30am-10:00am in the morning. We hope that if you are travelling to Halifax again to visit your son & his family that you stay with us once again. Safe travels home!

"Good but could have been better!"

3
07/09/2016

Good, clean room with a lovely view of Chocolate Lake. Great breakfast choices included. Staff friendly and helpful. Pet friendly, only one complaint was due to our pet we were relegated to a certain area of the hotel for our room choice. This resulted in us having to do some stairs to access our room. We had a fair amount of luggage so we used the trolley to take our luggage from the front door and were stunned to find that we had to unload everything and haul that down stairs and then back up them when checking out so that was not good! Add the fact that I am handicapped and stairs prove difficult at the best of times made the stay challenging.

"Welcoming"

5
07/09/2016

Stayed here for 5 days in July and found everything about the place welcoming.The staff were very friendly and seemed to really enjoy what they were doing.They have a tradition of a chocolate Lab who is getting a little old but very friendly and usually hangs out around the lobby area.The buffat breakfast was the best selection I have ever seen in this setting and once again the staff were great.We had view of the lake but you can walk around the grounds or jump in the lake for a swim.They also had a nice little indoor pool.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Bob R - thank you so much for your review of Chocolate Lake Hotel. We are so happy to hear you enjoyed our hot buffet breakfast! Our wonderful hotel ambassador - has since retired and is living out the rest of her doggy days swimming, sleeping & getting lots of treats! We hope to welcome you back to Chocolate Lake again in the future.

"Doctor's appointment,quick mini vacation."

5
07/09/2016

clean, friendly,comfortable,quiet,good location for my doctor's appointment. Easy and quick taxi service. Room was beautiful all necessities were there. Staff was friendly and wiling and ready to help at any time.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Maria A - thank you for your review! We are happy to hear you enjoyed your stay and hope to welcome you again in the future.

"Best Western, Chocolate Lake, N.S."

4
06/09/2016

Pet friendly so be prepared to share area outside with dogs. Beautiful retreat like setting on the edge of Halifax. Good value breakfast, simple but decent, would have preferred bacon one day instead of sausage patties both days. Friendly staff. Some inconsiderate noisy wedding guests were the only issue but not hotel's fault.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Kevholl - thank you for your review of Best Western Plus Chocolate Lake Hotel. We appreciate your feedback and hope to welcome you back in the future if you are travelling to Halifax!

"Anniversary get away."

5
06/09/2016

very good,we would stay there again. Nice room,clean and great location . the view is great of the lake, the breakfast is great lots of choices and very well laid out. the pool looked nice also. The beds were very comfy!!!!!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Vickie M - thank you for your review! We are glad to hear you enjoyed our beautiful view of chocolate lake as well as our hot buffet breakfast. We hope to see you again in the future!

"A place to stay"

3
05/09/2016

Nice views if your room is lakeside- hotel does not pay attention to specific requests through booking.com. Breakfast is average at best- eating area is far too small and if you don't get to dining area by 8:30 be prepared to stand in line. Bathroom counter space is too small to keep toiletries etc. Carpets need to be replaced. Parking can be problematic at times

"A little out of the way but quite a nice setting with easy bus access"

4
05/09/2016

The front office staff were very helpfull, answered all our questions Ann pointed out areas of interest for us. The continental breakfast was diverse with a good selection of hot and cold item. Only issue is the menus was the same every day and if you there more than one day it becomes quite repititious? The layout of the hotel is a little convoluted over three floors and took som time getting used to

"Excellent place to stay!"

5
04/09/2016

This hotel is close to the highway and malls. It is 30 minutes from Peggy's cove. The staffs are courteous and very helpful. There is also a restaurant that is open until 10 pm, which I found very convenient and meals are delicious and reasonable in price. The buffet breakfast offers a wide variety of choices,excellent place to stay! Marlene

"Wonderful family vacation"

5
03/09/2016

We stayed five nights while we vacationed in Halifax.The rooms were clean and spacious. The beds were comfortable. The hot breakfast buffet was delicious and satisfied our four sons. The pool was cool and refreshing. The location was excellent. Just next to the traffic circle and easy to get to Sunday Mass, Dalhousie university, and the waterfront. Staff were friendly, recommended a family restaurant only 5 mintues away so we walked.

"Nice hotel, but nobody told us the pool was dug up !"

4
02/09/2016

My husband and I were pleased with the hotel overall. The room was nice and clean. I didn't expect the lakeside view to mean looking out at a flat roof, with an air compressor or air conditioner on it, but if we looked beyond that, we did see some water. We were extremely disappointed to learn at check in that the pool was not available for use. It was actually all dug up and probably had been for some time. I have MS and after traveling all day I was looking to relax my tight muscles in the pool. We found no place to access the lake behind the property. We enjoyed the breakfast both days and the staff was very pleasant. I Usually love Best Westerns and 3 nights or 5 in Canada were at Best Westerns. A heads up on the pool would have made all the difference in the world and been appreciated. On the other hand, for the first time in my life (at 63), I forgot to leave the maid a tip when we left ! I thought of it hours later after we left the area, and called to see if we could add a charge on the card we used to express our appreciation of her work. It could not be done.

"Friends Meet n Greet"

4
31/08/2016

Hotel was very nice and good location for a friends get together. Did not want to be downtown but gave us the opportunity to do so as located not a long distance from shopping and sight seeing. Beautiful view of the lake and a nice balcony to sit on and relax. Very nice breakfast included and the restaurant food was great

"Ok hotel"

3
31/08/2016

The outside of this hotel looks dingy, but the lobby was very nice. The rooms look good, but ours had a strong moldy smell, especially in the bathroom. It was very clean. We had lots of towels and wash clothes which was really appreciated. The staff was very nice and helpful. The breakfast area was very big and open... you also had the option to eat on the patio over looking the beautiful lake. There were good breakfast options and the food was good.

"A bit disappointed..."

2
31/08/2016

It is under my expectation. The room is quite old and a bit smelly. Not much breakfast food variety. Luckily the bed and pillows are comfortable... And staff at front desk are friendly and efficient. Compare to the Comfort Hotel at Bayer Lake, I am a bit disappointed to this so call Best Western "Plus" Hotel....

"Like it here!"

4
30/08/2016

Comfortable. A nice get away with great food and good rooms. Missed the dog this trip. Busy at breakfast time but worth the wait. We own a B&B and we know it's impossible to please everyone but this place does its best!

"Wonderful view"

4
29/08/2016

We stayed here recently on trip to Halifax. Our room had a wonderful view and the breakfast was very good. The beds were extremely soft and we had a wonderful rest after along day of flights and sight seeing.

"Convenient location."

4
28/08/2016

Was part of a wedding party from Toronto and stayed at this hotel for four nights. Check in was quick and front desk staff were friendly and helpful. First room assigned was in the 200's and had a urine smell and was next to the exit door, which I requested not to be near. If I am not mistaken this hotel is dog friendly and requests cannot always be met. Upon notifying the front desk we were assigned a room on the seventh floor. Room was perfect. Clean, air conditioning and water pressure worked well. It was quite, could not hear our neighbours. Breakfast was very good and plentiful. Hot and cold items. Dinner at the hotel was tasty and big portions were given. It was in a good location to travel to all the tourist sites. I would recommend and stay at this hotel again.

"Yet another disappointing Best Western Hotel"

3
28/08/2016

We stayed here for our Son's wedding having booked it on air miles points. The hotel was clean, the surroundings were pretty and our queen suite was nice and spacious but we were not impressed with most of the staff. There were a number of staff at the front desk that were surly at best and downright rude at times. They were not very patient when you asked a question and we were not made to feel welcome at all. The breakfast was edible but the variety was poor for the hot breakfast, with the same four things everyday except Sunday, when they added some french toast. There were some great wait staff but not enough of them during the day, which doesn't make any sense when it is their high season and the kitchen staff were also borderline rude. It just seemed that most of the staff were unhappy and that didn't make for an enjoyable stay. We probably will stay elsewhere the next time we visit.

"bike trip 2016"

5
28/08/2016

loved this hotel..right on a lake..bar restaurant breakfast was plentiful lots to choose from..hot tub an pool inside was well maintained an actually worked! all the other best westerns we stayed at the hot tubs were broken an pools were cold..we booked last minute an got an efficiency room omg if we coulda stayed longer I would have..best place yet on a weeks vacation..motorcycle parking under the over hang front desk people were great!! loved the outside patio right on the water,,an only a 5 to 10min drive to waterfront depending on traffic

"In town place to stay."

4
27/08/2016

Free stay for points. Given a very large suite, with separate bedroom and living area, plus small kitchen. Comfortably appointed. Quiet, comfortable bed (Queen size). Good Wi Fi. Did not eat breakfast (not available before our check out). Only complaint: very little parking in front of hotel for check in.

"Could have been great, but very disappointed with management..."

2
24/08/2016

My fiancé and I stayed at this hotel in the King suite with a view of the lake from August 19th to 22. We flew in from Montreal for a wedding that was very important to us and were excited to stay in the suite we had splurged on for the occasion. It was a nice room, with a great view, the hotel restaurant was good, and the customer facing employees were very friendly and helpful. Our luck ended when the guests in the room above ours flooded their soaker tub badly enough that water leaked (leaked is probably an understatement... we originally thought the sprinklers had gone off) through the vent and the sprinkler system and soaked a side of our bed and left two large puddles on either side of it, which were completely unavoidable when trying to get into the bed... We spoke to the front desk who assured us they would resolve this, and we asked for another room but the hotel was fully booked. We also spoke to the front desk about some kind of compensation, but management would only approve a $20 refund. We originally accepted this thinking that we were receiving compensation for having to leave our room for a few hours for them to dry things up or replace our wet mattress, when we should have been getting ready for the wedding. Unfortunately, we got back to our room only to find that the bed was still wet and the puddles in the carpet were just as bad as they were when we left. This all happened on the morning of the 20th, and the room and mattress were still wet when we left on the 22nd So, after paying for 3 nights in a suite for the extra space and comfort, we ended up having to play hopscotch to get to bed dry, sleep while avoiding 1/3 of the large bed we paid to use, and be limited to spending time in one of the two rooms we had paid for. While we understand that this wasn't caused by the hotel, they take security deposits for a reason and we should not have had to be so inconvenienced for damage caused by someone else. It was a bit insulting to know that every single room in the hotel was being paid for, and they thought that 10% off of one night was acceptable in return for all of this... We knew that the front desk clerk hadn't been in charge of this decision and that it was not her fault that we had to deal with all of this, and felt too guilty to get her involved in these problems again. All that to say that the hotel could have been fantastic - but we left without more than the $20 in return for all the trouble (which they refunded to the wrong card), and very disappointed with management at the hotel.

"Good choice, not far from downtown, pleasant setting"

4
23/08/2016

Overall, a good value in Halifax. Clean friendly, great beds, good breakfast. The parking lot can be quite busy, but, there still seem to be enough spaces. You will need a car as downtown is not walking distance really. Easy access to Dalhousie university. Restaurant has a pleasant feel at night, fine for dinner.

"A wonderful oasis"

4
22/08/2016

My wife and I recently spent 5 nights at the Best Western Chocolate Lake (3 nights in mid-July and 2 more in early August). What a wonderful oasis only 12 minutes drive from the heart of Halifax. The covered deck overlooking the tree-lined lake was a delightful place to enjoy our complimentary hot breakfast and the other meals we ate there. The rooms were very clean and spacious. The staff couldn't have been nicer. On our 4th night there the front desk clerk said, "We've popped a little something in your fridge for you." When we got to our room and looked in our fridge there was a lovely platter of fresh fruit, cheese and crackers. How nice is that?! If I am ever lucky enough to visit Halifax again, there is nowhere else that i will want to stay..

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Jebutler44 - thank you for your review of Best Western Plus Chocolate Lake Hotel. We are so delighted to hear that you enjoyed your stay and we hope that you enjoyed the amenity that Crystal popped into your room. We hope to welcome you back again in the future!

"Pleasantly surprised"

4
21/08/2016

Not located in the downtown district, but very convenient if you have a car and are doing day trips. It is just a short, easy drive from downtown. Don't be fooled by the exterior. It is clean and has a great restaurant. Staff was wonderful.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Sheila L - thank you for your review! We are happy to hear you enjoyed the location of Best Western Plus Chocolate Lake Hotel. We hope to welcome you back again in the future!

"Good, but problems that need resolving, quick"

3
18/08/2016

Pros: 1.Beautiful view of Chocolate Lake. Terrace right over lake. Swimming on other side.2. Good quality breakfast. 3. Good sized rooms-comfortable beds Cons: 1. The pool and hot were temporarily closed for emergency repairs. It is a large pool, which was one of our reasons for staying there. We were informed that people who booked directly through Best Western were eligible for a discount because of that, but people who booked through Hotels.com were not. 2. Parking is tight 3. Most egregious is a large sign warning guests to eat breakfast early because after 9 AM it becomes a gridlock. The gridlock is of their own making. The room was obviously once a bar, and the food layout forces the guests into a gauntlet in the narrow former bartenders area.There are obvious solutions, so just do it, and stop whining about the gridlock. 4. The TV was accompanied by a card warning of another temporary problem: that the channels listed on the card on the ones on the TV did not correspond.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Fhaight - thank you for your review & your feedback of Chocolate Lake Hotel. It is without our guest feedback that we cannot improve and we appreciate you taking the time to let us know. We hope to welcome you back again in the future!

"Chocolate Lake Best Western - pretty sweet"

4
18/08/2016

Upon getting there we were a bit overwhelmed by the small parking lot but soon discovered that there was more than adequate parking. The hotel was fine - except our room was on the 3rd floor and after getting off the elevator, we found it impossible to continue using the luggage cart because of the 3 or 4 steps required to get to our room. Other than that, the stay was fine. Breakfast and the restaurant were also satisfactory.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
LewisClark2014 - thank you for your review of Chocolate Lake! We are happy to hear you enjoyed our complimentary hot buffet breakfast & dining in the restaurant. We hope to welcome you back again in the future.

"Great place to stay!"

4
14/08/2016

The hotel is beautiful, the staff is great and the complimentary breakfast was delicious! I ate more croissants than I will admit! Last was there in December but will be heading back to Halifax in September and will definitely be staying here.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Hockeygirl555 - thanks for your review! Those croissants on our hot breakfast buffet are certainly delicious. We hope to welcome you back again in the future.

"Halifax Best Western Chocolate Lake"

5
14/08/2016

Outstanding renovated rooms, outstanding views from the rooms and the restaurant -- difficult to park if you return at night This hotel is in Halifax and near major highways. It books up in season and it becomes difficult to extend your stay.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Ira G - thank you so much for your review. We are happy to hear you enjoyed our proximity to major highways & local attractions. We hope to see you again in the future!

"Good hotel, great breakfast views"

4
13/08/2016

We stayed at Chocolate Lake Best Western for two nights during our visit to Halifax. We chose it for it's free parking (which most Halifax hotels don't have), and great lake view. Our room was clean but quite small. We really enjoyed the included breakfast overlooking Chocolate Lake. Overall, would recommend for people wanting a good hotel but also not wanting to pay downtown Halifax prices.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Tavia C - thanks so much for your review. We are so happy to hear your enjoyed our beautiful lakeview. If you are ever travelling to the Halifax area again we hope to welcome you back!

"Great location"

3
10/08/2016

The location was perfect for us; our room was large and clean - a basic hotel room but great size (417 top floor of smaller wing). Staff were very friendly and helpful; breakfast was exactly the same every day so we only did that twice since we were there for a week. It is free and there are options so you can make it work; but not ideal. Decor is a bit dated; common areas so-so; but for the money it was good value and the location is great.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Isnt_Travel_Great - thank you for your review! We hope to welcome you back to Chocolate Lake Hotel again in the future!

"nice hotel / nice setting"

4
10/08/2016

Spent four nights at this hotel during a 22 day road trip A little farther from city centre than initially expected but as it turned out it was located fine for access to tourist attractions and outbound routes for day trips out of the city Very clean , nicely decorated located on a small lake Friendly , helpfull staff Patio off restaurant overlooks lake

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Derwin D - thank you for your review. We are so happy to hear you enjoyed our beautiful restaurant patio overlooking Chocolate Lake. We hope to see you again in the future!

"Always excellent"

4
10/08/2016

Very clean, up-to-date hotel with a beautiful view of the lake. The included breakfast is delicious. Free parking also makes it a good choice for Halifax. In the past I've stayed there with a pet and the staff were very welcoming.

"Use caution...."

2
10/08/2016

My husband & i stayed here for vacation in july; the hotel is nice but somewhat complicated to get to, parking is limited, and we had issues with noisy neighbors. Want a good nights sleep? Good luck. Want ice from ice machine? Good luck. I will say, the breakfast is pretty good though. Avaliable at an early time and lots of variety. Also, bonus, there is a subway right next door for a quick lunch or dinner. But still, if u try to call the front desk to tell them about the noise out in the hall, they wont do anything. If you don't have a problem with thin walls and loud doors (anytime anyone on your floor opens/closes the door, u will hear it) then this is the place for u

"Nice and quiet"

4
09/08/2016

Good service, quiet, near the lake, very beautiful view. Good food and good service at the restaurant during lunch. The staff is very nice and helpful, weither it's questions about the stay or about the town. Needs more choice of food for the breakfast, and a bit tasteless.

"Great, but..."

4
08/08/2016

We chose this hotel for 3 reasons, location, Cocoa the dog and the pool. When we got there, we were informed that Cocoa retired the day before. I wish the best retirement for Cocoa! We were also told that the pool was closed for renovations - I was a bit disappointed. Other that those 2 issues, this is a great hotel. The staff are kind and professional. Breakfast was ok, the food wasn't replenished often, but there was always a lot of variety. Would I stay there again? Absolutely!

"Hospital Decor, Brutal Breakfast, Sad Fitness Room, No Pool"

1
08/08/2016

I am not a picky traveller. I will eat almost anything, I don't care about the fluffy towels or smell of soap, or whether someone was not particularly friendly at the front desk. But I have to say the Best Western Chocolate Lake sets the bar pretty low. Pros: Nice firm bed, soft pillows, great duvet, nice kitchen facility in room Cons: Queen room is like you are staying in hospital - sparse, could, very small. The only place to relax is the bed. Fitness room is sad with one decent machine working and TV the size of a laptop screen. Breakfast was nasty - stale pastries, rock hard potatoes, soggy fruit, only thing I could eat was cereal and I eat almost anything. Pool was closed and had been for 1-2 weeks. No notice, no one said anything at the front desk, nothing on the website - even though I booked a 3 weeks ahead of time. This hotel is pretty run down, not at all like the pictures. And very few get to see the actual lake. At $200 per night, I would say just about anywhere would be a better place to stay.

"Beautiful View"

4
07/08/2016

My daughter and I along with my friend and her daughter stayed at Chocolate Lake Hotel in Halifax, Aug 4th & 5th. The location was easy to get to by car, close to groceries and the University. It was very clean and the lake view was awesome! The continental breakfast had many choices and was also kept fully stocked and clean. Staff were very accommodating and friendly. I would definitely stay again.

"Dissappointed"

4
06/08/2016

Very disappointed with our room. My husband booked a lake view 4 months in advance. We were put in a room facing the parking lot???? This was my bucket list trip and I doubt we will ever get back to the Maritimes. The bathroom was really small, no room to put anything. The carpet was stained and had ripples in it. The breakfast was good and so was dinner. The waiter in the dining room at night is great...very friendly....and finally a view of the lake from the dining room.

"Parking nightmare"

3
06/08/2016

I am quite a bit late in posting this, however better late than never, right? I have been to this hotel a few times to visit guests staying here, most recently was several months ago for a wedding. My in laws spent the night here, so we were in to visit. Their room was adequate, spacious bathroom (accessible room). They said the breakfast the following morning was great. We were there to attend a wedding. The venue was nice enough, however the food was great! Our one and only issue was parking. There is a bit of parking right out front, however not many spots and is difficult to get in and out of. Being we were there for a wedding there were many extra vehicles trying to park on top of people actually staying at the hotel. Trying to maneuver through their tight lot was terrible. If you drive anything larger than a small car it gets to be very tight. We managed to find a spot off to the side of the building. It certainly was not ideal as it was not well lit and we were left to walk in the dark around to the front of the building. The rooms were fine, service was good but the parking situation leaves something to be desired.

"Decent hotel with irritating traits. "

3
04/08/2016

We stayed for five nights and the room was a good size with a powerful A/C unit (found it hard to keep a stable temperature). The playpen we requested was already set up for us which we appreciated. It was great having a fridge but a microwave would have helped immensely as well. We weren't told that the hotel is separated into wings, so when we checked in with our huge load of bags, we put it all on the trolley and went to our room. Only, the rooms 315 and I think 317 are near the elevator. The other rooms are down a set of stairs so we had to unload and reload the luggage which was supremely irritating and time consuming with a toddler. I wish they'd told us or given us the option to switch rooms, knowing we have a little one. The outside door by our room didn't lock which was a concern. The bathroom needs storage. There are no cupboards or drawers and hardly a strip of counterspace for amenities. It was very frustrating. Housekeeping time was always varied, another serious frustration. One day it was at 8, another at 1:30, another at 11. We needed in and out of our room and this made it impossible. We had to kick her out one day when we returned mid-afternooon to put our kid down. She'd just started on the bed and we only realized later we had no towels so had to request some from another housekeeper. The pillows were too soft and the bed extremely hard -- I woke with a pressure point bruise in my hip a few nights. Breakfast was always really good, though I found they ran out often and were slow to replenish. There wasn't enough fruit offered. Serving until 10 didn't seem late enough for guests, and one day, people were eating at 9:50 and the staff took away full platters of French toast and sausage. What a waste. The restaurant was overpriced ($2.75 for a can of pop? The vending machine bottles are the same price) and they don't deliver. Pool was unexpectedly closed when we arrived which was disappointing, laundry is a bit expensive, but overall, a good hotel and decent access to downtown if you have a car.

"Great food in the restaurant"

3
04/08/2016

The rooms were average - could have been cleaner. The lobby is not well marked when driving in, so it's a bit confusing. The pool and spa was broken the 3 days we were there. Service at the restaurant was very slow, but the food was delicious. Free hot breakfast each morning was good.

"3 night stay"

5
02/08/2016

Very friendly and helpful staff at the hotel. Met Cocoa the chocolate Labrador too! Rooms very clean and a good size. Nice selection served at breakfast. Chocolate lake backing into hotel a bonus. Short drive yo town centre.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you so much for your review. We hope to welcome you back to Chocolate Lake Hotel again!

"Okay"

3
02/08/2016

We stayed twice at this hotel. On the first night of our vacation and the last night. My husband is a platinum member of Best Western and on both nights they put us street side. No perks there! The last evening we had an early morning flight and were woken up by someone's radio a 4 a.m. and again at 4:30 a.m. by the garbage truck. However the rooms were clean and large. The breakfast was good but the area is narrow and people enter from every which way so lots of bumping around.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
4u2p, thank you for your review. All of our standard rooms with one queen size bed do not offer a Lakeview, however all of our standard rooms with two queen size beds do! If you are ever travelling to the Halfiax area again, be sure to ask us about these rooms and we can ensure you have a beautiful view of Chocolate Lake. We appreciate your feedback - and will use it to implement changes.

"Tiny bathroom"

3
02/08/2016

My overall rating is due to a very small bathroom in what otherwise is a good sized king br. Virtually no counter space and no shelves under the counter so many bathroom necessities and clothing you bring with you have to be placed on the toilet or the floor. The room was clean other than a large stain on the carpet. The TV remote won't allow you to enter a channel #, you have to scroll through the entire list to get the one you want. The a/c had a rattle in it. Location was ok, short ride to downtown but not walkable. Very large and nice lobby. Breakfast was ordinary, only meat offered was a sausage patty, but there is a nice outside deck with tables if you get there early. Pool was closed, if you wanted to swim you had to use the lake.This is a convention/event hotel that hosts weddings so that might be a factor in the other ratings but from the standpoint of a traveler that just wants a room and breakfast I can't rate it any higher.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Gofredo, thank you for your review of Chocolate Lake Hotel. It is without our guests' feedback that we cannot improve! We hope that if you are travelling to Halifax again in the future you will decide to stay with us so we can show you superior guest service.

"Wonderful view"

4
01/08/2016

My husband and I stayed here in July 2016 and we were given a room on the top floor with a view over Chocolate Lake. It was a beautiful view and a nice room. The bathroom I found a bit small, and I found the bed a bit hard (but I'm a bit picky when it comes to that...and the pillows made up for it!). We had a king size bed. They have a hotel dog, Cocoa, who was cute but I found it a bit odd to have a dog in the hotel just roaming around the lobby. The free breakfast was actually quite good! There was a great selection, so my husband and I were very happy about that.

"Indifferent Desk Clerks"

3
29/07/2016

I have to be realistic about my mood when checking in to our long time pre booked reservation. At the time of arrival we were tired and in need of showers after camping with our grandchildren for two nights. There were two couples ahead of me who were served quickly and received their rooms with detailed information on Internet and pool right away. Upon my turn, I was informed that the room wasn't ready and to come back in 15 minutes. After waiting and returning with my husband and baggage in tow, we were again told the room was not ready and to sit in the lounge area to wait. I asked if another room was available and the response was no and that we had been upgraded to a suite. Again after waiting another 10 minutes we were registered into the suite, I asked if it had the lake view that we booked, and was informed that no, since they upgraded to a suite we didn't have a lake view but they could change us to a lake view if we wanted to wait a bit. By this time I was getting irritated and really wanted my shower so we accepted the suite. In hindsight I would not take the suite, no real upgrade. The clerk did not mention the wifi code nor the breakfast or pool closure to us as was done for previous clients. The breakfast area was chaos the next morning with very tight spaces to manoeuvre while trying to get coffee and food. Overall it was much less impressive a stay then the last time we stayed three years previously.

"A credit to the best western hotel chain"

5
27/07/2016

By 'Best', I mean 'the best' as the brand name suggest for this BW hotel tucked away in Halifax. Friendly staff, great rooms and a great restaurant to boot with the best ever scrumptious chocolate fudge cheesecake that takes the name from the hotel's location of 'chocolate lake' it was well worth the stay or a weekend break. Travel to down town is a 45 minute walk or a short drive with plenty of parking and lots to see in the city of Halifax

"Excellent stay"

5
26/07/2016

If anyone is going to the Moncton area I would definitely recommend staying at this hotel. The rooms were clean. The breakfast was excellent. The staff were amazing and the chocolate Lake was a bonus.

"Best Western Chocolate Lake,Halifax"

4
26/07/2016

This hotel was very clean.My partner and I had a lake view with a very beautiful view,especially in the early morning.The breakfast which is included in the price of the room was okay.The eggs were my favourite.Staff was very nice but I did miss the dog as Cocoa was not there at the time of our arrival.We checked out the bar and it was very nice with a very attentive(female) bartender there who was very good at her job.The bar was spotless.I ordered a Shiraz and liked it so much I asked the bartender(sorry I did not get her name) what it was and she showed me the bottle so that I could see what it looked like.The only negative thing was the lack of parking but to be fair there was a wedding there and I did get a room the day of.All in all a very nice place to stay for those who do not wish to be downtown center.

"Will remember for all the wrong reasons..."

1
24/07/2016

Extremely awful and unprofessional check-in experience by Matt made for a awful experience and what was supposed to be a nice get away an awful memory. No apology given for his unprofessionalism or any amends offered for the wasted time, confusion and error on the hotels part. Very bad experience. Anything positive about the hotel was completely undermined and forgotten due to the awful experience.

"It was ok"

3
24/07/2016

Prior to our stay I didn't read reviews as we had gift cards to use for Best Western so we were staying here regardless. We stayed for one night on our travels around N.S. The room was lakeside and as others have mentioned what a beautiful view of the lake. The room was clean and the beds very comfortable. The bathroom was ok The continental breakfast although ok the area to get your food just stumped me.....the restaurant sitting area is so large but the area to grab your food is all squished where everyone is bumping into each other - no good flow at all. Maybe it's this way so people only grab one plateful and don't go back anything else? !! It was beautiful day so we could take our breakfast out on the deck area attached to the restaurant so that was good. Someone was smoking out there and a worker came and told them right away it wasn't allowed - that was appreciated. Having never been to Halifax before we didn't realize how far the hotel was from downtown where we wanted to walk around the boardwalk, ok that was our fault for not researching prior to our trip but just so you are aware this hotel is not close to downtown you need to Drive or take a cab to get there. If we ever returned to Halifax again we probably wouldn't stay here because of the proximity to downtown not because of the hotel itself as it was ok enough.

"Great Value"

4
24/07/2016

We recently stayed at this hotel being that it was close to a wedding we were attending. Upon arriving the parking lot was very deceiving ( not many spaces ) but we soon found out that there was loads of parking behind the hotel facing the lake. A HUGE plus is that this hotel does not charge for parking like many of the downtown hotels. This hotel also offers a hot complimentary breakfast which was amazing. A breakfast with a beautiful view of the lake at that. You were able to eat inside or outside on a terrace overlooking the lake. The rooms were nice except that the bathroom was extremely small. There was also no closet in the room, but they did have an armoir to hang things in. The hotel is very clean and the staff are very pleasant. I dont think there was a morning that we were not greeted with a "good morning" upon leaving our room. Another plus about this hotel was that they had a gaming room. Loads of Pinball machines. My only pet peeve ( no pun intended ) was that they allow pets in this hotel. Upon checking in, someone was checking in with FIVE yes FIVE cats. I was told pets were only allowed on the second floor but we were on a higher floor and upon returning one night heard a cat crying behind a door down the hall. The other problem about pets was that clients are not picking up after their pets outside. My son stepped in dog poop while viewing the grounds. Other than the pet issue I would recommend this hotel highly to anyone coming to the Halifax area. Great value and so conviently located. If we ever go back to Halifax we would not hesitate to stay here again.

"Stay at BW Chocolate Lake, Halifax"

3
24/07/2016

Good stay; great self-serve breakfast; good location. We were not impressed with the check-in--the room wasn't ready at the stated check-in time and no compensation of any type was offered for the delay.

"Pet rooms"

2
22/07/2016

We had a reservation with this hotel. We had looked at this site for a review and everything looked positive. They gave us a lake view room. Which means a pet room! The first room still had wet dog stains on the rug and the room stenched of wet dog. We asked for another room and they politely gave us another lakefront (pet) room. This one didn't stink as much but there was still an odour. And the room was very dated. So I went and complained again and she went talk to the manager. They were going to give us someone else's room and give them our room when they arrived. And then I noticed a sign saying the pool and hot tub were closed. I asked the associate and she told me they were collapsing onto each other..... ....Anyways we had a bad experience and will not stay or recommend to anyone.

"Very pleasant stay"

5
20/07/2016

Everything and everybody were excellent. The only negative point is the small area where is the food for breakfast and maybe lack of choice of bacon and or ham. Staff very pleasant, helfull and courteous. We surely recommend this hotel.

"the hotel has a dog named chocolate very quiet and friendly"

4
20/07/2016

Beautiful stay watch the locals summing during our summer stay in the lake . Friendly staff that get to know your name . Food was good . Grounds are lovely . And chocolate the dog is a quiet and friendly .

"Okay, little problems added up after 6 night stay"

3
19/07/2016

We stayed for 6 nights and wish we hadn't. First thing we noticed, staff at the front desk was efficient but never friendly. We never heard "How was your day out?" after someone gave us directions for a day or ever addressed us by name. The bathroom was tiny and we immediately noticed a second hairdryer taking up much needed counter space. The one on the wall of course didn't work. We told housekeeping twice and were told that they had nothing to do with maintenance. The whirlpool was out of order the whole time we were there and the pool was cold and shoved off in the basement. We had been looking forward to using it after a day out but it never happened. We went down to play pinball in the arcade one night only to have the machine eat our quarters. Front desk returned them but never bothered to ask me which one it was so no doubt, it will be eating quarters for a good while yet. We came back from a day out only to find our room not cleaned at 3:20pm in the afternoon. Three girls were running up and down the hall arguing over cleaning/supplies. Carts were regularly left unattended (a problem if someone with a walker/wheelchair needed to get by) and we had to ask them to vacuum after the fifth day because it was clear it hadn't been done. The breakfast was decent and had lots of fresh fruit available but I personally was disappointed with no bacon. Personal choice though so overall, they get good marks for the offerings. The view from our 5th floor lake view was very nice,, so it's worth it to be at the back. You need a car here to get anywhere, something to take in to account. Overall, the staff issues were a real turn off and not having a decent pool to relax in would keep me away. We had better experiences at other hotels along the way for a lot less money.

"Excellent Choice"

5
19/07/2016

This has been the nicest hotel and the most reasonably priced hotel that we have stayed in so far. I would give this hotel more than five stars if I could. Service has been great, rooms are bright and comfortable and the view of the lake is stunning. We were placed on a top floor with a view of the lake (as requested) and we find ourselves looking out the window often. The complimentary breakfast was in a real restaurant and was a real restaurant buffet. You can dine in or out on the patio while enjoying the view. Highly recommended!!!

"Hidden treasure"

5
13/07/2016

This hotel is in a great location, right on a lake, making you forget that you're minutes away from the downtown area. The room was large and comfortable. The grounds are large and perfect for kids to run around and you can swim in the lake. The hotel has a restaurant on site with a very nice bar, the food was very good. Very convenient to have the restaurant on site. The hotel is perfectly situated to area attractions like Peggy's Cove, Lunenburg, wine country. If you want to leave your car at the hotel, a bus stops right in front of the hotel and takes you downtown in 20 min. The hot breakfast was varied and plentiful, including fruits and cereal as well. The staff was very helpful. Would definitely recommend and return.

"Would Not Stay Here Again"

2
09/07/2016

My husband and I stayed here for 3 nights and we were not happy with our choice. The entrance to the hotel parking area is not user friendly (too crowded) and there are not many parking spots out front but there are several around the sides of the hotel. Check in was quick and we were given instructions to find our hotel room. I parked the car around the side of the hotel and tried to find my way to the lobby area to meet up with my husband. It took me a few minutes to figure out that I was on a lower level and needed to go up a floor (took the elevator when I found it). Next was to find our room. I believe our room was in another section of the hotel that was added on later. We had to deal with a fire door and then zig and zag to find our room. On a few occasions we heard people looking for their room because the hotel is a bit confusing upon arrival. We booked a king suite. The bedroom is large with a gas fireplace (we never used this) and tv. The bed itself was very comfortable and the pillows were not too bad. The sitting area was a good size but the furniture is the most uncomfortable I have ever sat on. Neither my husband or I wanted to sit on them. Both our backs hurt from sitting on them when we did for a couple of hours to watch a Blue Jays game. One day it was quite cool outside and my husband tried to get the heat going in this area - it came on but then started to blow cold air. We could not get it working again The bathroom is quite small. I would have preferred a couple of more towels. The water in the shower got hot quickly so there was no waiting around but you had to be careful so you did not get scalded. There was a breakfast served - it was not the best. The area where the food was set up was behind the bar area so it could get quite congested. You have to have breakfast fairly early otherwise it just gets too busy. Keep in mind that buses stop here so that makes the hotel even busier. I read the TripAdvisor reviews and was expecting much better than we received. Our stay was a disappointment.

"Lakeside Paradise"

5
07/07/2016

I really think that the Chocolate Lake Hotel is a gem — not perfect, but a gem nonetheless. The resident Chocolate Lab dog, Cocoa, now 10 years old, is a big part of my affection for this hotel, but then I am a dog lover. For those who like to keep dogs at a distance, I can say only that this dog will not bother you in any way. She delights in greeting people, but seems to know when her presence is not appreciated. Decor is, of course, on a theme of chocolate, so brown and earth tones predominate. My most recent room had one green wall, a nice touch. Rooms are clean, plumbing is modern and functional, internet is fast and flawless, windows may be opened, air conditioning and heating work well and without undue noise. If you are staying longer than one night, there is a card provided on which you can check off the level of service you want. Choices range from no service to full service, with various in-between options. Service options are for convenience only and do not affect pricing. In the 8 nights I stayed I found service to be first rate. If you are booking the Chocolate Lake Hotel, be aware that the building is placed right on the shore of Halifax's Chocolate Lake. This means that one side of the building has an amazing view of the lake, and possibly, if your room is high enough, also of the North West Arm. This is truly a wonderful outlook. Rooms on the other side, however, overlook St. Margaret's Bay Road, a not unpleasant but very ordinary view. Hotel staff are reluctant to guarantee you a room with a view. It is my personal belief that there should be some policy governing who gets the view, and who does not. The location of this hotel, just off the Armdale Rotary, may be problematic for some travellers. You really need a car at this hotel. The #6 bus, however, does stop right outside the door. It will take you all the way down to the Waterfront, via Quinpool, so almost all of the main Halifax attractions can be accessed using this bus. Sadly, it does not run all that frequently. If you intend to use it, get a Halifax Metro Transit “Ride Guide,” and you will be able to predict its arrival and departure times quite accurately. If you do bring a car, and will be using the Rotary for the first time, take great care. It is connected to 5 different roads and can be quite daunting. But it is the only feasible way to get downtown from the Hotel. Parking at the hotel is generally fine. I had one problem when returning after a wedding reception was underway. There was not a single space available, and I just had to wait for someone to leave. A remedy for this needs to be found. I had two really excellent evening meals in the hotel dining room (Lakeside Grill), but as I did not eat breakfast there I cannot evaluate it. There's a bonus if you are a swimmer! Chocolate Lake is open for swimming. I noticed many people swimming the width of the lake for exercise. I would certainly return, no question. It's a great place to stay.

"Make a better choice to see Halifax"

3
06/07/2016

My husband and I stayed two nights while touring Nova Scotia and New Brunswick. While the suite was spacious the rugs were worn and dirty. The furniture was somewhat uncomfortable. The location was disappointing and gave no sense of Halifax. The breakfast buffet was plentiful but the food was below average.

"Very happy we discovered this place"

4
05/07/2016

Great stay! From the setting on the lake, the location to downtown Halifax and parking, to the helpfulness of the staff, it was nice to come back here after a day of sight-seeing knowing the room was clean, quite comfortable, and quiet. Staff were excellent and friendly. My only suggestion for improvements is the breakfast. Offerings were adequate, but not great compared to other places we've stayed. Food was ok, but quite bland, and not much variety. Coffee was terrible, I suggest they switch to a better brand, and make stronger. The self-serve kitchenette was just way to small for guests to navigate, too awkward. However, these complaints were minor, and didn't effect our overall very positive experience there. Would definitely stay there next time! Thanks so much!

"COCO THE IN-HOUSE DOG MAKES IT FEEL JUST LIKE HOME!"

5
04/07/2016

We were fortunate enough to be able to combine business with pleasure during our recent trip to Halifax. As we were wrapping our stay up at this property attending a wedding that was taking place there, the property honoured their group rates fro us which was a very pleasant surprise. The only small glitch that occurred was that the ventilation fan was being replaced over the stove in the kitchen on the Tuesday evening that we arrived. This meant that there was not food available that evening as well as until super the next day. Lunch was included as part of our meetings package and the property brought in some of the best pizza that I have had in a long time. The salads and desserts that went with it were delicious. Lunch in the restaurant on the second day was just as good. Everyone pre-ordered what they wanted and it was served to us within minutes of arriving. A great variety of snack during breaks were also provided. The venue for our friend's wedding was also great! Even though the day was cloudy causing the wedding to be moved in doors, the staff had everything ready. The only small glitch was the bridal party being stuck in the elevator for 45 minutes between the wedding and the reception. Dinner at the reception was delicious and could have been a home-cooked meal. My favourite was the key-lime pie that was served for dessert. Would I stay there again - yes I would and I would recommend it to anyone who wants to stay just outside the downtown core of Halifax.

"A great end to a long trip!"

4
03/07/2016

We stayed at this hotel at end of a cross-country trip, and I can honestly that the hotel exceeded our expectations. Even though there was a slight problem with our booking (we had booked a pet-friendly room, through a third-party site, they couldn't find any record of it. However, they managed to put us into a better room, and saved the day! The hotel is very clean and comfortable, and the hot breakfast is awesome. On-site parking is a big tight if the hotel is full.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
BroomJockey - we are delighted to hear that we ended your long trip exceeding your expectations! We hope that if you are ever travelling to Halifax again you stay with us here at Chocolate Lake.

"On a little lake"

5
03/07/2016

Lovely setting, well kept hotel with most amenities. Attentive staff. Bus into the city at the curb. Normally we would select a place in the city core.This hotel's price point and setting made it worth driving into Halifax and paying the, not too bad, parking rates. Upon our return to the hotel we enjoyed the resort like quality or BW Chocolate Lake. Will for sure stay here next time we get to lovely Halifax.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Joyce V - thank you for taking the time to review Chocolate Lake Hotel. We are glad to hear you enjoyed the resort like feel and we hope to welcome you back again in the future!

"Wow "

5
02/07/2016

Checked in for 1 night with husband and 2 kids under 5. Getting a playpen was not a problem , our view of lake was awesome ! The breakfast the next morning was Way over and. Above ur typical breakfast bar at any hotel ! We will be going back ! Loved coco the dog, my kids tried to spot him every time we walked through lobby

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Susan A - thank you so much for your review! I am happy to hear our hotel 'wow'd' you and we hope to see you again!

"Awesome stay!"

5
29/06/2016

Our stay at the hotel was very pleasant! The hotel was clean and the included breakfast was very good. The lake view from our hotel was a nice treat! The staff was friendly and the chocolate lab in the hotel lobby was cute. I already recommended this hotel to friends and family! Would definately stay here again!!

"Best Western Minus"

3
29/06/2016

Did not have a successful visit to this hotel. Two of the reasons we stayed there was because there is a restaurant on site and they serve a HOT breakfast. When we checked in we were told the restaurant was closed for renovations and there would NOT be a hot breakfast the next morning. We had all intentions of having a nice meal on site so that we didn't have to go downtown for dinner. We checked into our suite. The bedroom area was fine but the living area was very tiny. No coffee table and only two chairs for the dining table. There were four of us and they knew that when the reservation was made. The kitchen was all right however our fridge malfunctioned. We told the person in housekeeping and were told that he would report it. The next morning we woke up to water all over the kitchen floor. We had quite a bit of food stored in the fridge as we taking it a to a function in the morning. We called the front desk and the person was not very helpful and nobody came to clean it up (we did it ourselves). The outdoor area facing the lake is very nice but there were no chairs or anything set up on the lawn area to enjoy the lake. All in all it was not the stay we had hoped and paid full price for. Will not stay there again.

"Great stay"

5
29/06/2016

We had a great stay at this hotel. The room with the lake view was beautiful. The beds are quite comfortable. Loved that it was a pet friendly hotel. The buffet breakfast in the morning was great. The front desk staff were very accommodating. We would stay again!

"Almost Perfect"

5
28/06/2016

Other than the fact that this property does not have an automatic opening/closing main entry door, it come very close to perfection and is a great place to stay and is pet friendly. Even though the property was very well occupied during our stay, noise level was not an issue.

"Housekeeper/no housekeeper??"

2
27/06/2016

Stayed 2 nights with husband on business. Left first morning for meetings for him and shopping for me. Returned at 3 pm an our room wasn't made up!!!!! I've never had that before at any hotel I've ever stayed at before!! I saw a housekeeper was down the hall so I told her my room wasn't made up. And she asked what room I was in. I told her. She just said "huh". So I asked her for more towels and shampoo and went back and made the bed. I went away and left my kids home so I wouldn't have to do this work. As I never get away this was very disappointing!!! Then the next morning. We got up and left at 7 again. But I went back the hotel and had breakfast. Then went to my room went on my laptop and around 9:30 fell to sleep on the bed. Then all of a sudden something wakes me up!!!! It's the house keeper!!!!!! Saying. "Oh my god, I'm sorry" then left! I couldn't believe it! They can't come clean my room between my 2 night stays. But cone and try and do it with the quiet please on the door know and on check out day!!!!!! They never clean your room on check out day!!!! Let's just say that I was very disappointed!! And next time I will book where housekeeping has the hours for cleaning right! The view of the lake is very nice. The hotel is nice and newer. Was down in 303. It is a maze to get to our room!! And a very long walk. Only can use the front door or one back side entrance. Both miles away from our room. I'm assuming this wing of the hotel is for 3rd party guests to book. When I booked with Priceline got the same wing. And now with Expedia. And airmiles as well. The towel section must be for direct hotel bookings?!?! How is this right!?

"Good hotel away from the downtown"

4
26/06/2016

This hotel is located in a quiet area on a beautiful lake. Aside from some renovations and some degree of confusion on check-in, this hotel has a lot to offer for those without luxury expectations. There is a restaurant onsite as well as a fitness centre and pool. Most unusual is the games room which is filled with vintage video games and pinball machines. The rooms are tidy but basic. The furniture, carpets and walls show signs of wear and tear. The staff are friendly.

"What a pleasant surprise"

5
25/06/2016

The view of the lake was breathtaking,for some reason we expected chocolate Colorado water not the pristine lake we saw. The staff was exceptional and breakfast was better than most Best Westerns.enjoyed stay so much we stayed an extra night. My congratulation to mange men and all staff well done.

"Best Western-Chocolate Lake"

5
24/06/2016

We enjoyed our stay .The room was clean and quiet .Hot breakfast was included and was very enjoyable . Definitely stay again . Was close to downtown Halifax and very easy to get in and out of and was close to Armdale rotary '

"grest hotel"

5
22/06/2016

This is a quality hotel. There is a great view of the Lake. We really enjoyed the good food and service at restaurant. The location is very good and was close to the clinic we were going to. Staff were very helpful.

"Good room, however.."

3
21/06/2016

We arrived at this hotel at 11 am local time. Naturally, the room wasn't ready. We did confirm with the front desk that our rez was still valid. We went on for doctor appointments and we got back at 6ish. The new lady at the front desk said we didn't have a rez. We got to our room and it was sparkling clean. The room rocked. Parking on the other hand, sucked. We have a drive up room to make it convenient. However, we went out to get some dinner and came back to 1.. That's right, ONE parking spot that was available on the other side of the hotel. We are not impressed about the parking issue and we will be communicating this to the staff in the morning. Overall, I wouldn't give this hotel anything over 3 stars.

"Hotel Stay"

5
21/06/2016

This is our main stay in Halifax whether it is for pleasure or Medical appointments .great service , and friendly ,efficient staff. we found that the Breakfast is not as good as it was when they started to include the Breakfast with your room, they used to have biscuits, bacon ,and ham, we are usually customers at least once a month and it is always Sausage, ,and no biscuits,

"Maritimes Stay"

4
20/06/2016

This hotel is easy to find from the west. One the car parks is right on the roadside so easy to book in. Lovely to look out on the lake from the restaurant and outside terraces and gardens well cared for. Large hotel nice rooms, windows that opened. Restaurant served good meals and not overpriced

"Loved Cocoa"

4
20/06/2016

I love that this hotel is a pet friendly hotel and that they have a dog that belongs to the hotel. The view from the room was incredible and the breakfast buffet that was included exceeded our expectations.

"Great location, excellent staff and service"

5
20/06/2016

I'd highly recommend this property for business and leisure travellers, alike. It has all the amenities, full breakfast included in rate and plenty of free parking, staff are helpful and knowledgeable ....Beds are really comfortable too!

"2 nights stay in Halifax"

4
19/06/2016

Very friendly staff and helpful in arranging a taxi and supplying cleaning items to wash my motorcycle. The rooms are in need of some upgrading carpet was buckling in spots and furniture was dated but overall nice location even has a bus stop in front of the hotel. Overall the people in the Nova Scotia were very friendly and helpful even the bus driver suggested the best place to get off the bus for our city tour.

"Comfortable, Great Location"

5
18/06/2016

Stayed for three days at this hotel. It was clean and comfortable with a great location. The breakfast buffet was a great value with a good variety of food choices. Our room 412 had a lovely view of the lake but was hampered by the three large air conditioning units for the building outside our window. They were noisy and hampered our enjoyment. Parking was also a problem as the front parking lot filled up quickly. Parking is available on a lower level however. When we arrived in our room we discovered the shower was not operational and required maintenance to be called. The response was very quick and the issue was fixed while we were out.

"Great breakfast"

4
18/06/2016

The hotel had a nice view of a small lake at the back, we stayed on bottom floor walk out to it so that was nice, hotel clean and friendly. Breakfast was the best complimentary one I have ever had at a hotel and kept us going until supper. Not much within walking distance but not a issue for us as we had a car. Beds comfortable.

"a great stay for 10 days"

4
18/06/2016

We stayed ten days at this hotel from June 8-18 the property was situated in a great location close to downtown and on a pretty lake we enjoyed the full breakfast in the mornings and the lake view from our bed

"Delightful"

5
15/06/2016

This was a very nice hotel. We were around a lake a bit from town which was fine since we wanted to see things both in and out of town. There was easy access to everywhere we wanted to see. The room was very comfortable, the breakfast was very good and the staff friendly.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
497gigi, thank you for your review! We are delighted to hear you enjoyed your stay in Halifax.

"Overnight and meetings"

5
15/06/2016

Attended meetings and spent a night at Best Western Chocolate Lake recently. The staff were all friendly and helpful, the food delicious, the room was comfortable and spotlessly clean. Young man on the front desk was knowledgeable and interesting, my husband and I had a great conversation with him. Later we enjoyed conversing with the bartender in the lounge who shared it was his first night on the job.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Sandra R, thank you for your review. We are happy to hear you enjoyed the hotel amenities & food while staying here for a meeting. Our Guest Services Supervisor, Matt, is certainly a knowledgeable, helpful employee and we are happy you had the chance to speak with him. If you are ever heading to Halifax again in the future please don't hesitate to give us a call!

"A real gem! You get way more than you pay for."

5
14/06/2016

We stayed here in 2015 while making arrangements for our 2016 CATD/RTC convention. After touring a series of hotels on Hollis and Barrington streets in the downtown core, it quickly became clear this hotel had much more to offer at a price that our not-for-profit Association could afford. Decent room rates, FREE parking, wifi, a great hot breakfast with a romantic setting on the lake and clean, spacious rooms. They were most accommodating in arranging meeting space, table arrangements and in-house catering. Feedback from our convention guests was all positive. Finding parking along the Boardwalk is scarce when it is busy so our guests who toured the Boardwalk went either by taxi or the bus that runs by the front door. If you arrive by air, I would suggest you rent a car at the airport, which is about 45 minutes out of town and can cost you $65 one way to Halifax by taxi. You can use the hotel as a home base to visit Peggy's Cove (40 mins West on HWY 333) and Lunenburg (1 hour west on HWY 103). Just turn left out of the parking lot and you are on your way. Enjoy Halifax. I did.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Leland H - thank you so much for your review. We truly appreciate that you took the time to comment on the hotel and your convention experience. We were more than pleased to host the CATD/RTC convention and we hope that if any of your members are travelling to the Halifax area again they decide to stay with us here at Chocolate Lake!

"Wonderful experience!"

5
14/06/2016

What a treat! Located on a beautiful lake close to the museums and gardens. . Restaurant was superb; room was spacious; very clean; very comfortable. Front desk staff was extremely helpful! Lobby was very inviting. Would highly recommend this hotel to others! It was one of the best!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Eloise G - thank you for your wonderful review! I am so happy to hear that our Guest Services team were able to assist you. We hope to welcome you back again some day.

"clean, comfortable"

4
13/06/2016

charming spot by Chocolate Lake. A little less expensive than a comparable hotel in downtown Halifax. Reliable wifi. Reasonably good breakfast included. Room was clean & comfortable. Staff very friendly & helpful.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Marie154i949, thank you so much for your review! We hope to see you again in the future.

"Nice Lakeside Setting at Chocolate Lake"

4
09/06/2016

This hotel is located next to a lake and has a lovely outdoor setting for sitting outside and being among green space. Close to downtown with a reasonable room rate. Restaurant food was good quality and the breakfast bufett included is amazing with choices of hot food and lots of healthy choices with fresh fruit.

"Great value!"

4
09/06/2016

Stayed here for one night during the busy Victoria Day weekend in May and found it very pleasant. The room had a nice view over the lake and was very clean and although it initially seemed a bit small, it was enough space for 2 people with small luggage. The bathroom was vey clean, too and had the usual little amenities and a wonderful shower head with best pressure ever! Beds were comfortable, the only issue for me was that the pillows were way too soft but that is a matter of personal preference I guess. Check-in service was efficient and friendly, the resident dog sleeping behind the counter and totally adorable looking ?? Breakfast is included and has a good amount of choices ((hot and cold). The self-service breakfast area was very crowded and felt a bit too small to handle such a throng of people. We took our trays outside and enjoyed the patio with nice view over the lake. Parking is free but can be sparse at times, especially when coming back to the hotel late at night. We would definitely come back here again, good value for your money and a pleasant place.

"Very good Hotel in Great location"

5
08/06/2016

Now if you have pets the Hotel is Pet Friendly and it is easy to get to after the rotary. The place is quite busy and Parking may be an issue on Occasion but the Hotel makes up for it and then some. We came with the UCT and stay over night after the Banquet. The Pool is quite good and the amenities are excellent. Good Location to get to shops,restaurants etc in the Area. Best Rooms would be at the back of the Hotel and overlooking the Lake. You can see right up the Northwest Arm and worth the little extra. We Stayed in #910 and had a commanding view of the area so rooms 900 - 920 even numbers on all floors from about 5 upwards would give you great views of Chocolate Lake. The all inclusive Breakfast is vast and so much choice from cooked breakfast and fresh fruit to cereal and continental style if you wish. They also have a program for if you have to leave prior to Restaurant open in the am. You can get a bag and go; just let the front desk know and you will get something to munch on the go. Good Hotel

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Dgg123 - thank you for your review! We are glad to hear you enjoyed our stay and the banquet that was held with UCT. Our 9th floor rooms facing the lake certainly do have a spectacular view. Our 'grab & go' breakfast option which is available 5:30am-6:30am is new and we are happy to hear our guests' are enjoying this added service. We hope to welcome you back again in the future!

"Loved it"

5
03/06/2016

My niece and I stayed overnite on June 1st at Best Western Chocolate Lake. My niece and I were attending my daughters graduation the next day. Upon first entering the lobby I felt very welcomed and the front desk were very friendly. It was after 3 and the very nice young man made sure our room was ready. He even called housekeeping to check. After I checked in I asked if it was ok to leave my car in their parking lot and grab a cab to places we wanted to go including graduation and she said that I could leave my car as long as I like. When we were ready to go out for the evening she gladly called me a cab. And after I checked out the next day a cab was called for us and I was able to leave my car. I would strongly recommend this hotel. Rooms are very clean, pool was awesome and amazing staff. Oh and the young man working the lounge was a hoot.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Margie S - thank you for your review of Chocolate Lake Hotel! I'm happy to hear that our Guest Services Supervisor Matt was able to assist you at check in. If you are ever travelling to the Halifax area again please do not hesitate to give us a call. We look forward to welcoming you back!

"Very good value"

5
03/06/2016

Very nice, inexpensive hotel! Close enough to downtown Halifax to easily drive within 5 - 7 minutes. Had a rental car, so distance was not a problem. If you don't rent a car, a taxi ride doesn't cost very much. Very friendly staff, breakfast was good and plentiful. Room very clean with a comfortable bed and very pleasant décor. Overall, good value for your money. Would stay there again if I were ever in Halifax again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Sharon K - thank you so much for your wonderful review! We are so happy you found value in staying with us here at Chocolate Lake. We look forward to seeing you again if you ever travel to Halifax.

"Good hotel"

5
02/06/2016

Great experience, loved the swimming pool Also great breakfast and later we had a wonderful lunch. Would recommend this hotel to any friends coming to Halifax. I have stayed in Best Western in BC,Alberta, SASk. and Manitoba and most of them have been great.

"A nice stay."

5
02/06/2016

I stay here quite a lot, mostly because I'm usually staying with my boys, and it's nice to have breakfast included. Breakfast is very good here, enough options for everybody. The pool is good, the hottub is always in good working order (not always the case with a lot of hotels), there is a self-use laundry in the building also, which is also nice for families with kids. The workout room is smaller than I would like (I do hiit workouts and require a little bit more room), but it's adequate. My boys also really like the arcade. This is our usual place when we're in Halifax. I don't really mind that it's not easy walking distance from city center, but for the price I don't mind finding day parking downtown. The rooms and bathrooms are a decent size, and the suites are even bigger and more useful if you have small kids.

"Average"

3
01/06/2016

The rooms are small. The parking could be improved. The pool and hot tub weren't bad. we were traveling with my in-laws and they put us on the same floor as a high school choir. It was very noisy. We ended up moving to another floor. I don't think I would go back.

"Great visit"

5
30/05/2016

We had a beautiful room facing the lake on the 6th floor. It was clean and quiet. The bed was so comfortable we were sad to come home to our own! Reasonable price including a hot buffet breakfast every morning. Would definitely return.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
iwish2, thank you for your wonderful review! We hope to see you again in the future.

"Staff were great beds not so great."

3
30/05/2016

The hotel staff were great and friendly to deal with. Breakfast was fine, but the beds are quite hard and make it hard for sleeping. Upgrade to the mattress might solve some problems. Staff did not advise either when booking whether it was a pet friendly room or not so that might help in the future for someone with allergies.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Brenda M - thank you for your review of Chocolate Lake! Rest assured all our rooms (including pet friendly rooms) are cleaned to a set standard. If you are staying with us again - please let us know if you have any allergies and we will be sure to assign you to the appropriate room. We hope to see you again in the future!

"Excellent Stay!"

5
26/05/2016

Excellent choice in a convenient location! The room was clean and quiet. Only took minutes to get to anywhere in the city! Though there was a wedding reception happening in the hotel, it was still very quiet and peaceful. Limited parking available so may need to walk a bit to your room, but that was okay for us. Beautiful view of the little lake as well! The free breakfast was also delicious! Will be back for sure!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
NSCaper10, thank you for your review. We are so happy to hear you enjoyed our complimentary hot buffet breakfast. We look forward to welcoming you back!

"Great Service-Great Location"

5
25/05/2016

I am totally impressed with the quality and standards of service at the Chocolate Lake Hotel, Halifax NS. The location is close to all amenities and the lake view is captivating. Feels like a resort location rather than a downtown hotel. Great experience !!!!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
David L - thank you for your review! We are happy to hear you enjoyed our lakeside resort setting. If you are ever travelling to the Halifax area again we hope to see you!

"Great stay"

4
24/05/2016

Hotel was great. Location is close to many shopping and entertainment sectors. Rooms are very nice. Breakfast had a great variety and very good. We had a great view of the lake from our room. Hotel was packed because of a wedding but we were still able to find a parking spot. Very nice because we don't need to pay for parking. Only issue we had was pool was a little cold.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Charline C - thank you for your great review. We are happy to hear you enjoyed our proximity to many shopping & entertainment sectors. I will pass along your comment regarding the pool to our maintenance team. We hope to see you again in the future!

"Stay"

4
24/05/2016

Enjoyed stay we were there for a hospital call so close to hospital. Room was fantastic so was the food. Went to check out and girl said you are already checked out put on your Visa. Would of like the opposition to pay the way we wanted. Got home checked account and another 100.00 added to bill . Not happy with that. Called and they said 50.00 per night added for incidentals. Not pleased with that but was fixed next day. Should let people know that before hand. Would we stay again. Maybe great place for dogs

"Some good, some bad."

3
23/05/2016

Good location, wonderful to be beside the lake, inadequate parking, building needing attention. The bathroom ventilation system doesn't work, and the hair dryer in our room didn't work. We politely asked for it to be fixed, but nothing happened. They were kind enough to give us a 10% discount because of that, which helped somewhat. Love the location and the breakfast was very good. Not sure I'd stay here again next time I'm visiting family.

"Here by chance"

5
17/05/2016

Were to stay at the Choice privileges Comfort Inn , Bedford, but they insisted we stay Saturday and Sunday . We only wanted one night but they only "had a few rooms left" . We were on this program as you can get a room free after just a few stays. Guess I wont as from now on Chocolate lake will be our first call. Too bad as the Comfort Inn is a great place to stay, but we had a good time , great meals , and a nice bunch of people there.

"Everything that you could want for a reasonable price"

3
17/05/2016

This hotel has been updated, is clean, and easily accessible. The location is beautiful and overlooks the lake. The nightly rate was also attractive, and the hotel has all of the basics that you would expect. The complimentary breakfast is good, the pool area is alright (although in the basement), there is a cool arcade for the kids, and Coco(a), the main attraction chocolate lab mascot was a HIT with my son. I would actually have given this hotel 3.5 stars, simply because it is a fine example of a standard hotel, but nothing overly special.

"suprised"

4
13/05/2016

we had stayed at this hotel years ago and knew it was quite old. But we were surprised and pleased at the remodeling job inside and out. The full buffet breakfast was more than any "Breakfast Included" we have ever seen and amenities of pool,hot tub and exercise room were a plus.

"Over all good"

4
10/05/2016

My husband and family and I stayed over the weekend for Mother's day was it was a good breakfast we had the brunch which was excellent.my only complaint is about the pool. when in the pool area the smell of chlorine is so strong it burns your eyes. And later on we went down to go swimming the pool is closed but however it was open when we went back later on. Our stay was overall good probably would come back.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Nova54 - thank you for your review of Chocolate Lake! Happy to hear that you enjoyed our wonderful Mother's day brunch put on by Chef Kevin Lace. We did have a team in over the weekend which caused quite a large bather load in the pool but our maintenance team was quick to fix the problem and get things back up and running! We hope to see you again in the future.

"Comfortable stay"

4
26/04/2016

We stayed at this hotel while visiting the IWK Children's Hospital. The location is very easy to access - easy to get to from the highway, easy to get to/from the hospital/downtown area. Overall it was a good stay. The Pros: - Hotel was very clean - They have a beautiful chocolate lab on site as a mascot which my daughter loved - Nice games room - Great location - The restaurant was EXCELLENT - we couldn't have asked for better service or better quality food, nice atmosphere as well. - The service was definitely top notch - The hot tub was lovely - Free parking and free hot continental breakfast The "Cons", were overall minor, but worth mentioning: - We normally stay at Bayers Lake Comfort Inn, so the rooms were quite small by comparison, and a bit darker - The pool, while very clean, was on the cool side. It's also a brine pool, so a mix of salt and chlorine. The chemicals were EXTREMELY strong, bad enough that it hurt to put your face under water, and it made my eyes sting just sitting on the pool deck watching my daughter swim. - Parking is very limited and congested. - The scrambled eggs at breakfast buffet were not cooked enough, and were a bit slimy/runny.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Disneyfan3121 - thank you for your review! We are so happy to hear that you found our proximity to the hospital for your stay easily accessible. I have passed along your review to our team for review. We hope that if you're travelling to Halifax again in the future you stay with us!

"Pet friendly - great spot"

4
25/04/2016

Very clean rooms and a great place to stay if you have a pet with you. Great service when the hotel was fully booked. third time we've been and finally got a room over looking the lake. Beautiful spot! Good complimentary breakfast

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you for your review of Chocolate Lake Hotel! We are glad to hear that you enjoyed your room overlooking Chocolate Lake along with our hot buffet breakfast. We look forward to seeing you again!

"Clean hotel with great warm breakfast"

5
25/04/2016

We had a great stay at Best Western Plus Chocolate Lake Hotel, Halifax. We especially like the location of the hotel; it is back on to the lake side and has a great view of the lake. We also like the breakfast and the clean room.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Swanchan, thank you for your review! We are happy to hear that you enjoyed our lakeside retreat. If you are travelling to Halifax again - we hope to welcome you back!

"Best Hotel in Halifax!"

5
22/04/2016

I have stayed here twice with work. It is such a beautiful hotel with very friendly staff. The rooms are so clean and comfortable. The breakfast has a great selection of food, both hot and cold and items, and is perfect for those needing Gluten-free! This hotel is situated with a beautiful, peaceful view of the lake, with a beach on the opposite side of the lake. It is very easy to access and only minutes from the Bayers Lake outlet stores, the beautiful downtown area and the Halifax Harbour location. My favourite part of this hotel is their sweet chocolate lab, Cocoa! I have stayed at other hotels in the Halifax, but this is definitely my favourite!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
T1GFMAMA, thank you for your wonderful review of Chocolate Lake Hotel! We are happy to hear you enjoyed our lakeside retreat as well as our gluten free breakfast options. I have to agree with you that Cocoa is the best part of our hotel! We look forward to welcoming you back, should you be travelling to Halifax again in the future.

"overall"

4
21/04/2016

I explored around the hotel both inside and out and found it to be very well kept. The pool area was spotless. Lobby very inviting and clean. Enjoyed the VERY GOOD coffee that was always available to me. Both in my room and in the lobby. That is a biggie with me :).

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Wendell S, thank you for your review! We hope that if you're travelling to Halifax again in the future you stay with us here at Chocolate Lake.

"Great Experience"

4
20/04/2016

The hotel staff were very friendly and great service. The food in the restaurant was excellent. Breakfast could use some more fresh fruits. Very close to shopping center and other restaurants. Would stay here again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thedore B, thank you for your review and your wonderful comments. We are currently working on exciting improvements for our complimentary hot buffet breakfast and look forward to unveiling our changes. We look forward to welcoming you again in the future!

"Hotel stay"

5
19/04/2016

We found this Hotel to have excellent service ~ excellent well informed staff ~Restaurant (in the Evening) was excellent, food well prepared and prices very good as well ~ Breakfast buffet was a good one, my only complaint was the temperature of the restaurant for breakfast, it was Overly Cold, even the food cooled off before it could be eaten ~ Room and Lobby areas were all very clean and appealing . Would return again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
86gayled, thank you for your review! I will be sure to pass on your comments regarding the temperature in our restaurant to our team. We hope to see you again!

"Great for a Business Traveller"

4
18/04/2016

Stayed 3 nights at this hotel. Enjoyed the included breakfast, ate dinner in the restaurant, and met other business travelers in the bar. Overall a great experience. The service was first rate and the food was first class. I would highly recommend the short rib! Staff were extremely friendly and courteous. I will definitely stay here again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Gary R, thank you for your review of Chocolate Lake Hotel. We're so happy to hear you enjoyed your stay on business as well as the Lakeside Bar & Grill. The short rib is one of my favourites as well! We look forward to welcoming you back again in the future.

"Good Hotel, No Parking"

3
18/04/2016

I booked a room for my mother & me to use while she was visiting (Thursday-Sunday). This was the second time that we had stayed there because it's not far (10min) from my apartment, is a nice hotel with a good view, good staff and a chocolate lab loose in the hotel. While the staff was great, we encountered multiple issues. First room had loud noises from the A/C & a drill-like noise sporadically in the walls that kept her up until 3am. Staff moved us after she brought it to their attention. The next room had a tv that didn't work. While two staff tried to figure it out, it was not solved in the 2 nights/3 days that were spent in that room. For the final night, we picked up a chicken dinner to take back to the hotel room to share. To our complete surprise, there was no parking anywhere and vehicles were lined up trying to get out of the cramped lot. This meant that instead of a nice final evening together, my partner and I were forced to drop my mother and her food by the road and just go home. She complained to the front desk that evening and I mentioned it again at check out, as well as the other issues that we had. Concerning parking, we were told that it happens when the hotel is almost full and that staff would go out and find us an "unmarked parking spot" (essentially anywhere they think a car will fit) and that if your car gets damaged, that the hotel will pay. It sounds like if you aren't comfortable with that option that you are S.O.L. I asked for the manager's contact information and will be contacting her. I also suggested that they should make sure that people are away of the parking problem possibility. This is a nice hotel with good food, amenities and people, but I am really disappointed that we were not offered a discount on the $400 we paid for three nights and the parking issue is a deal breaker. I don't believe that we'll be willing to book there again for those reasons. If those issues had not existed, I would have given it an Excellent rating.

"Very nice property. Always stay there on business."

4
15/04/2016

Chocolate is a great place to stay. I always stay there when in halifax on business. Not downtown, but the neither is the cost. Late night parking can be difficult at times. Rooms are very nice, internet works fine, staff is great. Will stay there again.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Don S, thank you for your review! We look forward to seeing you again in the future.

"As great as always!"

5
11/04/2016

Have stayed here about half a dozen times now - never disappointed. Staff are welcoming and friendly, view of the lake is awesome. pool and hot tub are a bit dated, but always clean and enjoyable. Great parking, wifi and breakfast included are huge perks for the price of the stay too. They recently switched locations for the bar and breakfast buffet area, and i would have to say the breakfast are is really cramped because of the previous bar......really need to move that out a few feet to facilitate access for several people at once. Minor complaint tho. I always look forward to my next visit to Chocolate Lake :o)

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Chronicbon, thank you for your review of Chocolate Lake. We are so happy that you continue to be a loyal guest of our hotel. We are currently working on an improvement plan for our breakfast area and thank you for your suggestion. See you again in the future!

"Clean hotel but small beds"

4
11/04/2016

hotel is clean, but the beds are quite small. Originally asked for a queen but was put in a room with what seemed to be a double. Staff did book us in a room with two doubles - but were charged extra each night for a room upgrade.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Mary L, thank you for your review! We do only have queen & king beds in our hotels (no doubles) so they room you were placed in was two queen beds with a Lakeview. We hope that if you are travelling to Halifax again you choose to stay with us!

"Still a great choice."

4
10/04/2016

I had to change plans on a business trip suddenly, but was able to book a last minute room at Chocolate Lake. I had stayed here before and it hadn't changed. My room was in the tower this time. It was clean and very comfortable. It was extremely stormy outside that night, but the room was very quiet, despite the high winds. I had to leave very early the next morning so I was extremely surprised, and happy, to find I was able to get breakfast from the buffet at 6:30 in the am. I can't say enough about the service and quality of this hotel.

Michelle W, Public Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
KPGC, thank you for your review - we are glad we were able to book you in last minute and that our breakfast hours suited your needs. We hope that if you're travelling to Halifax again on business, or leisure, you decide to stay with us here at Chocolate Lake!

"Beautiful hotel on the outskirts of Halifax"

5
02/04/2016

Beautiful hotel on the outskirts of Halifax. Nice if you want to avoid downtown halifax a bit. Beautiful view of chocolate lake. There is a sweet chocolate lab named cocoa who lives in house. We stayed in a king suite on the 3rd floor, we had a lake view 2 room suite. The staff here really goes over the top for thier customers. We requested as a bit of a joke for a bowl of red m&ms... when we arrived on good friday everything was closed but we still got our m&ms. Not all red but seeing as that nothing was open the fact that they were layered in a rainbow sequence was a nice touch. Bed was very comfortable. There was a pool with 6 to 8 person hot tub on site as well as a fitness center. The pool was always nice... especially the 9:30 till close adults only time in the pool. The restaurant was fairly priced and great food. The free breakfast buffet was okay... there was 4 hot items most morning was eggs, hash browns, sausages and beans or French toast. Cold options included fruit, yogurt and 4 cereal options. Parking is ample and free! All in all great experience! Bayers lake shopping center was also very close by. If we ever return to Halifax we will return to this hotel and will recommend it to friends. My only issues with this property was the lack of signage at the pool regarding the safety rings... multiple times while I was there parents would use the safety rings as floats for thier kids to swim. They are intended to be used in emergency situations not for leisure. The other issue was the all ages hot tub... the Red Cross recommends no children under 5 should be in a hot tub... simply put young children are more susceptible to heat and hyperthermia as well as should an "accident" occur as there were many children in diapers in the hot tub, just barely able to walk, the constant flow of water and jets as well as the hot water would make for a bad situation very quickly. Bacteria love hot wet places. Hot tubs are not safe places for children and there should be some sort of sign or hotel policy regarding this. I was also a little bit shocked to find out that locals can pay to use the pool... even though all the signs say for hotel guests only it would seem as though there is a bit of a public pool situation going on. Other than that great stay!

"Work Trip"

4
31/03/2016

I was visiting Halifax for work and this was a great place to stay! Just a short drive downtown, and to SMU/Dalhousie! The staff were friendly and helpful (especially the Thursday morning breakfast lady - what a gem!), and although I was travelling alone, I felt safe and comfortable! I would definitely stay here again!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Marianne, thank you for your review of Chocolate Lake Hotel. I'm happy that you found our location in proximity to many locations you were visiting here in Halifax. We look forward to welcoming you back again!

"Not Bad"

3
21/03/2016

the hike to pool was some what distant,or getting outside. Elevators were slow. Overall our stay was pleasant. THe breakfast offered was good, but 3 mornings in a row the food became the same. (kids loved it though) They are very quick to resolve any concerns or issue's.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Hi Rayshelle. Thank you for taking the time to review Chocolate Lake Hotel! We are currently in the process of improving our hot buffet breakfast and look forward to unveiling our changes. We hope that if you are travelling to Halifax again in the future you stay with us!

"Family Visit"

4
20/03/2016

I found the front desk to be amazing and very helpful. The room was very clean and I loved that I had a frig ,microwave and sink with cutlery. The pool was small but fun ! I plan on staying here again ! My go to.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Heidi P, Thank you for your review! We are so happy you enjoyed your stay & we hope to see you again in the future.

"not a place for any team events"

1
19/03/2016

security is bad if your coming with kids stay away from here.room was cold. And small. Security thinks there in a western movie !!!!!lol.really strange!!!!not friendly. Will never stay here again.bad.came with a hockey team.we were like we were outcasts here.feel like they stold our money.if they don't like teams tell them out front.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Cardhead22000 - we are sorry to hear that you did not enjoy your stay. If you could please follow up with me directly at 1-902-444-8651 I would like to further discuss the issues you had. Thank you!

"Above average"

4
17/03/2016

This hotel was above average. The staff was very nice and the hotel was clean. A few things that the hotel needs to work on are; managing the hot tub chlorine/chemical levels (chemicals caused coughing and redness of skin). The included breakfast was the same each morning which wasn't great, changing up an item or two each day would be nice. My wife also found the beds to be uncomfortable and we all agreed that the pillows weren't very comfortable.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thomas B, Thank you for your review! We appreciate your feedback as this helps us grow and improve our departments. I have passed along you review to our maintenance and restaurant team. We hope that if you are travelling to Halifax again you choose to stay with us here at Chocolate Lake!

"Overall nice hotel but a few problems... The vending machine"

2
15/03/2016

Very clean, nice rooms and friendly staff. The free breakfast was great for a free breakfast but they really need more space around the buffet bar. Hard to get by the 1 or more person. I can deal with this so not a deal breaker to stay here again. Hotel is in a prime location with free parking! I gave them a Poor rating based on their vending machine. Sounds crazy eh? Well here goes the story... I used my tap card in the vending machine and it didn't work after two attempts so I proceeded to the front desk to find out that oh yeah its broken you need to use cash. That's good to know, maybe post a sign on the vending machine saying that? Common sense would prevail right? Anyways I got charged when I tapped my card twice so now I'm disputing it with the credit card company. All you had to do was post a sign saying it was out of order. Now I'm wasting my time dealing with getting my $4 bucks back. I don't even care about the money. It's the hassle that frustrates me the most. Outside of that it's a great hotel. Just don't use the vending machine.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Gerald P, Thank you for your review and I am sorry to hear that you had some trouble with one of our vending machines. We have since contacted our vending machine technicians to resolve the problem! If you have not received compensation from the vending machine company please contact me directly at 1-902-477-5611 and I would be more than happy to look into the dispute personally. We hope that if you are staying in the Halifax area again you choose to stay with us!

"good price!!! back again!!!!!"

4
14/03/2016

Best Western Plus Chocolate Lake Hotel is my first choice in Halifax! Because I can spent less money and get good value. The lake around the hotel is charming, I will send the picture with this review. and I love the Breakfast buffet! Everyone is friendly and everything is clean. make you feel welcome. but the heat a little bit noisy, it is not a big problem. In a word, I will stay here again again........

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you for your review! We look forward to welcoming you back to Chocolate Lake Hotel in the future if you are ever travelling to Halifax again.

"March Break"

4
14/03/2016

We stayed the night March 13th. Our family enjoyed our stay. The room and clean and had everything we wanted. Our kids had a great time swimming in the pool and hot tub. The hot tub was closed on the first evening for some maitnence work which was explained to us by the maitnence worker who was polite and gave accurate timing when it would be back working. The morning breakfast was great. It can be a little crowded and possibly short on some food items at times, but this is understandable given number of guests. The front desk staff is polite and helpful for any questions that you may have (ie. Did my son leave his Pokemon cards in the room when we checked out!). Overall a great hotel inside and outside. Thanks for the great night stay.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Jarret M, thank you so much for your review! We are currently working on a plan to make our breakfast area more accessible. We've so happy we were able to find your son's pokemon cards (and spider man pjs)! We look forward to welcoming you back again in the future.

"Room with a view"

5
07/03/2016

We booked the BW Chocolate Lake because we where in Halifax for a Taekwon-Do seminar and where using Airmiles for the stay .We where given a room on 8th floor with amazing view of Chocolate lake .Comfortable beds and pillows Great staff Close to everything But felt like it was in the country only cons where only one plug in for computers

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you for your review busguy121! We are so delighted to hear your enjoyed your stay and the beautiful view from our eight floor. We look forward to welcoming you back to Chocolate Lake Hotel!

"Great service and staff very friendly!"

5
23/02/2016

Very clean, affordable and beautiful place to stay! Had family at the QEII and we had stayed at this hotel before and loved it so we decided to stay here again! Love the atmosphere and the lake is beautiful! Walking distance to the Halifax shopping centre and there's a Subway basically in the parking lot and also the restaurant here is great with a free hot breakfast every morning! Great place to unwind! And who can forget Cocoa the chocolate lab that is always there to greet you? Beautiful, well mannered dog ? Always a delight to see! Will be choosing this hotel every time we are in Halifax!!!

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Joanie, Thank you so much for your review. We are so delighted that you enjoyed your stay with us here at Chocolate Lake. We (including Cocoa) look forward to welcome you back to Halifax again!

"Excellent stay"

5
22/02/2016

This hotel was perfect for our needs. The location was very convenient: we were 15 minutes from any part of Halifax, Dartmouth, Bedford, etc. and the airport was less than 30 minutes away. The staff were all very pleasant and helpful. Our room was clean, comfortable, and large enough for 4 adults (we were rarely in the room other than to sleep.)

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Marie, We are so happy to hear you enjoyed our stay and our proximity to nearby cities along with the airport. We hope that if you are travelling to Halifax again you will choose to stay with us!

"A part of the building we have not stayed in!"

4
21/02/2016

We are "regulars" at the BW Chocolate Lake, but never stayed in the Queen efficiency units. Pros, a kitchenette, quiet hallway and almost suite like space. Cons, tiny bathroom. We are used to the tower with 2 queens or a king, when the kids aren't along. Would chose one of those if given a choice. However, they were full and this unit was available. Everything else is what you would expect, clean rooms, decent breakfast (included), free parking and a 10 minute drive to DAL-SMU area, walking distance to Halifax Shopping Cente. Price is very competitive. Overall a safe bet.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you so much for continuing to stay with us here at Chocolate Lake and becoming one of our 'regulars'. I'm pleased to hear that you enjoyed our queen efficiency unit with the kitchenette. We look forward to welcoming you back again!

"Good stay"

4
15/02/2016

My fiance and I stayed here while my father was in the hospital. They gave me a hospital rate which was good. I like to stay here because it's clean and has free breakfast and parking. And we always bring our yellow lab. There is a nice back lawn for him to go out on too. My stay was quiet. Nice place to get some rest.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Jessi, Thank you for your review of Chocolate Lake Hotel. We are happy to hear that you (and your pooch) enjoyed your stay. If you are ever travelling back to Halifax - we hope that you will choose to stay with us again!

"Staff, View and Mascot Make the Stay"

4
14/02/2016

The Chocolate Lake Hotel is a reliably welcoming and pleasant hotel. The staff in particular are friendly and helpful. The lakeside venue is lovely, and of course the mascot, "Cocoa," who is a chocolate Labrador Retriever, is gentle and sweet with everyone. All in all, a fun place to stay.

Michelle W, Guest Relations Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Marjorie, I would like to thank you for taking the time to review Chocolate Lake Hotel. Our team looks forward to welcoming you back in the future!

"Average"

4
10/02/2016

This best western is not located near down town Halifax on the old St Margarets road off the Armdale Rotary it is kind of out of place. Attractions are not near by. However Peggys cove is about a 30 min drive. So for a best Western is is OK but not one of the better ones.

"Nice Hotel, very clean"

4
10/02/2016

Hotel seemed very modern, clean, etc. Check in was easy, check out also. The only thing would be that unless the heat was turned extra high, the heater occasionally blew out cold air. Not sure if this was an operator error, or not. Breakfast was good, I liked the whole thing.

"Good place to stay at a good rate"

3
08/02/2016

Was here for work, it was good to travel in the morning but expect huge traffic if you have to drive downtown. Parking is free, pool and fitness centre. There's also a breakfast but I thought it was pretty yucky. I opted for a breakfast restaurant instead. Great service and the staff was great to cancel my extra night since there was bad weather coming.

"A really wonderful place to be!"

5
01/02/2016

Last weekend was the first time I actually stayed at Chocolate Lake Hotel although I have been there before for an event. The staff are absolutely amazing, and very friendly. We stayed the night of a storm and the staff called to tell us they had board games and if we needed anything and I thought that was really kind. They do go out of there way there to make guests happy and they had a full house! Unfortunately while I was there the pool and hot tub were out of order and I did not get to experience those which was upsetting. However me and my boyfriend picked this hotel because it is pet friendly which is so great. I had read a recent rating saying how a guest got yelled at by a Syrian guest because of their dog.Well, for starters I want to say that the staff is extremely accommodating and if anything like that was to arise they would handle it immediately if they had the knowledge but for 2, my experience was a little different. Some people were scared of the dogs, because they don't keep dogs as pets and no wonder they are scared of them! I would be scared of a foreign animal running around me too. So when I was walking I did have a little girl steer away from me. But other little girls wanted to pet them! One of my dogs, my 10 week old pitbull ran and jumped on two of the men (Hes just so fast I couldn't catch him in time) and they were scared however the first man apologized .. to me! He did not yell at me. I would certainly stay at this hotel again, We found it clean, and a warm environment.. just hoping the salt water pool will be back up & running! :)

"Best Western, Chocolate Lake"

4
31/01/2016

This hotel is very nice and clean. The staff is friendly and very competent. Rooms are difficult to keep warm, but one manages to get confortable eventually. Shower mats should be made available to avoid slippage in the bathtub. Otherwise, great service and very friendly people. Very conveniently located coming in the city of Halifax and heading out from the capital.

"Love it here!!!!!!"

5
25/01/2016

We have stayed here a few times and always have a wonderful stay. This hotel has all the amenities you need and an included hot/cold breakfast buffet. The front desk staff are great. Very helpful and polite. Very great at problem solving. The rooms have always been nice and clean. They are spacious as well. This stay we recieved an upgraded room to a suite, very nice, loved it. All in all, this is a great place to stay. Pool, Hot Tub, Cocoa (the dog), clean, great room amenities, Convenience Store/Subway next door and included awesome buffett breakfast. What more can you ask for??? The only issue we had was one of the Syrian refugees freaked out at my wife about our dog being there and almost hitting our dog. Different cultures I guess and not the hotels fault, just hard to avoid if you have your dog there as the Syrian people are hanging out throughout the lobby and exits (smoking), so it makes it hard to avoid confrontation. That is about it. Great place and will be back again.

"Great Getaway"

4
25/01/2016

The service received was very good. The staff was very friendly and professional. We were very early for check in and they quickly accomodated us. The room was clean and well kept but fairly basic. Did have a window that could be opened if necessary for fresh air which was great as I have asthma. The premises were well kept, clean. Excellent bar and dining service as well.

"Weekend away"

4
24/01/2016

The staff is great at this hotel. It is starting to look a little run down. The pool and hot tub were great, as were the hours of use. Breakfast had everything you could want. Overall it was a good stay.

"Book Elsewhere"

2
21/01/2016

We stayed here Jan 16, 2016 for a quick getaway. What we didn't know when we booked the room is that there were multiple Syrian refugee families living at the hotel waiting for their housing to be complete. We were put across the hall from a family whose kids were running up and down the halls screaming at inappropriate times, we did not sleep. Breakfast was terrible and I am not a picky eater, there was no variety, containers empty that were not refilled, when I looked around all the families staying at the hotel had their plates rounded up with yogurt, muffins, bags of bread, fruit whatever was ok to hoard back in their room. There were other couples also staying there the same time as us and I could tell by the look on their faces they were not happy either. We left early and went for breakfast elsewhere. The staff was friendly the rooms were clean, the hot tub burned my eyes from the chlorine content, the flapper in the back on the toilet broke off the chain, I tried to fix it but it wasn't possible, we should have called the front desk for it but didn't, I would stay here again if there weren't multiple families living here, I have stayed here in the past without any problems but this time I was not happy.

"Nice Hotel - Odd Location"

3
19/01/2016

The hotel is tucked away in a residential/business area with the lake in the back. Access to the front entrance is difficult based on limitations of space and maneuverability in the front parking lot. The lobby itself is comfortable and spacious and everyone loves the resident dog! We stayed in a king suite. It was spacious and had an extra sitting room/den with a fireplace. We booked a lakeview suite but you had to stand in a corner where 2 small windows came together to see the lake across the parking lot. Maybe if our room was on a higher level the parking lot wouldn't have been the focal view. But as it was, paying extra for the room was definitely not worth it. The hotel itself is pretty big and the pool and gameroom was down in the basement area which seemed a little remote. I only gave it a 3 rating based on these things. I think I probably would've gone to at least a 4 if we had better luck with our room/view.

"Worked for us!"

4
16/01/2016

Stayed here for two nights before flying home. It was recommended and booked for us by the visitor information at Peggy's cove. Although it was a bit more difficult to fine then necessary due to a wrong turn, lol, we finally did find it. As others have mentioned parking is a bit more difficult but check in was smooth and found front desk staff so helpful with directions etc. We had a light supper at the restaurant and it was fine. Breakfast was good both days. Small little lounge off to the side, great bartender. Rooms were a nice size, little kitchen area was a bonus. Staff kept it very clean. Location was good, we did go down to the wharf and travel there and back was good. Yes we would stay here again.

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
thank you for choosing us and we look forward to welcoming you back again!

"The worst romantic getaway ever"

1
14/01/2016

my wife and I decided to come to the city to go on a long needed vacation and we were not informed when we made our reservation or when we checked in the place has become a refugee camp. I can't believe the non stop noise of kids running around screaming and yelling , people invading your personal space, I mean standing inches from your face while in the elevator, and staring at my wife made her and I feel very uncomfortable. I'm also getting sick of hearing whenever you complain about the problems your called a racist, or looked down on as if you were a bigot . I guess what I'm saying is I'm just really disappointed that the Best Western ruined my vacation I've gone there a few times in the past and I will never ever ever be returning and I'll also pass this on to all my friends and coworkers. Very disappointed in our stay. It's one thing to be generous but it's another to have no control over guests.

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
I hope your family never knows the fear of living in a war torn country. I hope you never need the kindness and compassion of others a world away. But most of all, I hope one day you look back on your comments and realize how much you have grown as a person.

"Not family wheelchair friendly"

2
08/01/2016

Being part of a hockey team and a family of 4 and staying at this hotel was something our family was looking forward too. Being in a wheelchair 100% of the time we always have to book our rooms early so we try to have one that is accessible and with a roll in shower. We booked our room when we found out we were going to this hockey tournament and requested a room with roll in shower and we did receive this room. Problem is only 1 queen bed in this room. So we had to book 2 rooms. Before we travelled to Chocolate Lake we were going to have our oldest daughter stay with another team mate and family and we would get a cot for our youngest daughter to stay in our room. When we contacted the hotel they informed us that they do not have cots. First time hearing that one! Our youngest daughter was invited to stay with a different family when the rest of the parents found out but she is 11 years old and was not comfortable to do so. We then asked if there was anything the hotel could do to help out with the cost of the second they said they would take $10 off the second room. This is what we needed to do to stay at this hotel where all the team were staying which is a big part of going away for the kids to a hockey tournament. When we checked out I asked again and there was nothing they could do at the front desk but gave me a managers name to contact on Monday. When I called I was told they would look into it and call me back. That was 6 weeks ago and have not heard a word from them. I assume nothing will be done at this time so letting others no this is not a hotel to stay at with a disability and a family. Visa came today and paid over $800 for 3 nights with tax Expensive hockey tournament!!!!! If you are looking for a family getaway with a wheelchair, this is NOT your hotel.

"A New Year's family tradition"

5
02/01/2016

We stay here every year for New Year's Eve and we were not disappointed this year, though Cocoa the dog was not around, which was a bit of a disappointment, but we got over it. We booked 3 rooms - a King, a Queen, and 2 Queens. The 2 Queen room was the one with a lake view, but it was so foggy when we arrived there really was no view anyway! The rooms were very clean and well appointed. The place was very quiet and even the heater/ac unit isn't loud like in some hotels. I really like the washrooms! The lobby is beautifully decorated for Christmas, and the complimentary breakfast in the morning in the restaurant, is very good. It's a little congested in the area that they have alloted for serving, but we missed the rush, so that wasn't an issue. I really liked the availability of teapots to steep my tea in. There were also paper cups, plates and plastic cutlery available to get breakfast on the go, or take back to one's room. The pool and hot tub were enjoyed as well by our family. The only problem here was that we hadn't opened our closet to note that towels for the pool are there, and not at the pool as we were used to before. The front desk accomodated us however, so that we didn't have to collect keys and go back to all 3 rooms to get the towels! My only comment on the room, is that the coffeemaker is difficult to plug in, without toting it across the room. I had to crawl under the table and unplug a lamp in order to plug it in. And the full length mirror is in such a silly place behind a chair, that it's useless to use as a mirror! Very small details, and did not detract from our time. Other than that, great place, great time.

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Happy New Year and thank you for your comments. Sorry you missed Cocoa, she was ringing in the New Year with her furry friends. It's the little things that make all the difference, and your feedback will help us tweak things for the better. Have a great 2016!

"Reliable"

4
30/12/2015

We have used this hotel repeatedly for many years since its renovation. Every visit has been pleasant and comfortable at a reasonable cost. An excellent dining room also distinguishes this hotel from any others as well as the amenities and locatipn of the hotel. We often recommend it to friends and colleagues without hesitation.

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you for your recommendations to your friends and colleagues! That is the best compliment we could get.

"Good stay!"

4
17/12/2015

Quiet, nice view from the room of the lake. There was a dog that lived at the front desk that was exciting for my step-daughter. Good breakfast buffet! Only negatives were that parking was difficult, and that the pool was very cold.

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Cocoa our canine front desk agent is always happy to hear that she made a good impression. She looks forward to welcoming you back with a big woof woof.

"One of our favorite hotels in Halifax"

4
16/12/2015

The hotel is close to several things such as the Halifax Shopping Centre, the Armdale Rotary which leads to Quinpool Road area, St. Margaret's Bay, Purcell Cove area, etc. The receptionists are friendly and efficient. Our room was easily accessed from the elevator in the lobby and on our floor. Being on the ninth floor was great especially since there were Christmas parties and a wedding dinner and reception taking place on the main levels. The room service was very good. The hotel provided a free hot and cold breakfast. We enjoyed the spotless pool and whirlpool with clean changing area. There is free outdoor parking. On the weekend, parking was tricky but during the weekdays parking was a breeze!

"Fabulous Stay"

5
11/12/2015

Highly recommend this clean, family friendly hotel. Just had an exceptional 4 night stay. Our room had a wonderful view of the lake. Peaceful and close to everywhere we needed to go. Staff were amazing and loved the resident Chocolate Labrador retriever Cocoa. Would return.

"The print on the keycard says it all. They really do care,,,"

5
09/12/2015

The family of the late Andrew Bednarz would like to take this opportunity on this forum to thank the staff and management of Best Western Plus Chocolate Lake. We would especially like to say thank you to Phyllis, who showed great compassion and caring to us in our time of sorrow. She took time out of her busy days while we were here, to talk with us and share stories of sadness. She is truly a kind, compassionate, caring person and we will never forget her generosity. I was having breakfast one morning and I glanced at the bottom of the keycard. It states, "stay with people who care". Those words could not be more true. So, again, thank you to all of you. We will not forget you.

"Priced right"

4
07/12/2015

Central hotel at a great price. This hotel offers a very good free hot buffet breakfast with lots of choices. Parking is also included which is rare in this area. Very friendly staff and clean, comfortable rooms. Requested a couple things brought to our room and they were delivered right away. Would definitely return.

"Lakeside Grill"

5
05/12/2015

Excellent meal last night at the Lakeside Grill ! Great place to go with a group. Very tasty appetizers, and I had the Grilled Haddock. Have been living here for 30 years and have had haddock many, many places. The Lakeside's presentation made my jaw drop, and it was delicious. A pet peeve of mine is bar/restaurant wine prices. The Lakeside's price by the bottle ($26 for a South American Malbec) best around!

"Will definitely be back!"

5
29/11/2015

My husband and I recently stayed 3 nights at this hotel. It was our first time staying here and we both loved it! Rooms were very clean and cozy, and the bed was extremely comfortable. The continental breakfast downstairs was delicious, just what we needed before a long day of shopping. We ate lunch one day at the Lakeside Grill onsite and that was amazing! Very delicious! We both have nothing but great things to say about our stay, from the friendly, helpful staff, the great views from our room and the restaurant downstairs, and the cozy, clean rooms. We will definitely be back again :)

"Not thrilled"

3
28/11/2015

This hotel is nice and the service is great but the beds are not comfortable and the parking is not the greatest. After traveling all day to get here and then there was no parking because they are hosting a Christmas party, I was very disappointed. The paid guest should get parking over the teenagers who came to the party in my opinion.

"You have to meet Coco!"

5
27/11/2015

I arrived at the hotel late in the day after travel and was beat. The front desk staff were so friendly and accomodating- I needed a document printed, I emailed it to them and they had it before I finished checking in. As well on the counter they had a cute photo of Santa with a dog, upon inquiring about who that was, I was directed to peek around the corner where I saw Coco, the beautiful and well-behaved chocolate lab! It was such a fun welcome and such a homey experience when you're staying away from home. As a dog lover, it was so nice to pat her and chat about her. It shows that the people really care if they're willing to have a communal dog :) If anyone is afraid of dogs, she is lovely and kept away until I called her over. so nice!

"Comfortable stay"

4
26/11/2015

The accommodations are good except for flat pillows, who needs six flat pillows on one bed? Get rid of four and buy two good ones.....and those darn plastic soap holders that make an aweful screeching sound against the countertop, it's as bad as running fingers on a chalkboard and could probably make a dog howl LOL, I wish they would get rid of those!! Oh and while I'm at it, this is typical for all hotels.....why do they tuck the blankets in so tight at the foot of the bed, when one lies on his back, toes do point in the upward position... leave some slack for those.

"A lovely, central play to stay!"

4
23/11/2015

My husband, mother-in-law and myself stayed for 5 nights at this hotel as we were visiting relatives in the area. The staff were very knowledgeable of the area, friendly and wanted to please. EG: we only had one luggage holder in the room (there were 3 of us). In the first 15 minutes after we arrived, the maintenance staff made sure we had 2 extra-wide chairs added to the room to put our suitcases on. The beds and beautiful duvets are oh-so-comfy and we had a lovely view of the lake. The breakfast was copious with everything from scrambled eggs, sausages, home fries, beans ... to French toast, cereals, fruit, juices, yogurt and delicious coffee .... and more! The grandchildren loved the pool and hot tub. We all had a blast there and our only complaint is that there is soooo much chlorine (especially in the hot tub) that the children were having breathing issues. All of our eyes hurt for hours after we had finished (but we DID have fun!!!). The Wi-Fi in the room could ALWAYS be counted on to work! This hotel is located very near lots of shopping, touristy sites and great restaurants. It's only moments to the highway to take you out to Bedford, the South Shore and beyond. Check in and out was easy and efficient. I found the price to be high as I had booked a Groupon and it was NOT stated the the funds were US until AFTER they debited by Credit Card. Next time, I'll be booking directly with Best Western.

"Unbelievably, stunningly good dinner"

5
21/11/2015

An excellent hotel all around, but the really notable aspect we found was the quality of the dinner! Who would think, at a hotel, and especially at a Best Western? We and our friends enjoyed one of the best meals I've ever eaten, anywhere. Eat a bite, yum, eat a bit, yum. We normally don't eat dinner at hotels, but our friends had come in earlier the night before, and said it was unbelievable. So we all had dinner there the next night - and my wife and I agreed! Amazing. To be clear the breakfast is typical fare, it's the dinner I'm speaking of. In addition, the staff was very friendly and helpful answering our tourist questions. It's a beautiful setting on Chocolate Lake (eat outdoors if you can). This is a hotel that seems to go out of their way. They even have a hotel chocolate lab! One caution: parking is tight. I rarely write reviews, but I just had to here -- my wife & I heartily recommend it.

"nice hotel in a good location"

5
20/11/2015

This hotel is located almost right next to the armdale rotary on chocolate lake. The property is nice and it is in a quiet area but located pretty close to town. The hotel itself is kept well and very clean. The room we had was comfortable and there wasn't a whole lot of noise at night. The hotel is laid out kind of funny, it's almost like a little bit of a maze, but is nice none the less. Staff seemed very friendly and accommodating. Definitely worth the stay if you're in the area.

"Recommended stay"

4
16/11/2015

Great place to stay. Woud recommend it at any time to people who ask. I enjoyed the friendly service and helpfulness of the staff. They explained what each floor contained. Pet floor on first floor is a great attraction for people with pets. I was alone in the room and enjoyed the tranquility. I did not hear any loud noises in the corridors which is something great because you often hear lots of noise depending on where you stay. The location was great, beside the lake. It was very nice to look out and see the water. One thing I did find a bit difficult was the fact that I had a bit of a hard time finding the hotel. I called and the receptionist talked me through from where I was right up to the front door. I was very appreciative because it was dark and rainy and I made wrong turn. Thankfully, I did not panic and everything worked out fine.

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you for your feedback and we are so glad that you enjoyed your stay!

"Big Bed and room and free parking"

4
16/11/2015

On Chocolate Lake which is lovely and with free parking it is a good place to stay. We got a better deal on HOTEL BOOKING.COM than the hotel direct or Priceline. We got a King for a Queen price. The bed was big and comfy and the room immaculate - we were facing the car park which was fine and not too noisy. The room is heated and cooled by an ' air blower ' which we hate and it was under the window so close toy the bed - we had to switch it off as it was too much and noisy - we opened the window [ which is good as it can opened more than a millimeter, which is the norm these days. It was on;y open a little and not a hugely cold and windy night , but the covers where still lightweight and no extra blankets in the closet so it was a chilly sleep. If you like the heater then you'll love it - if like us you switch them off get some extra covers for the big comfy bed.

"Night Away"

5
15/11/2015

Booked in to Chocolate Lake for a friday night stay , family week end visiting our daughter at college. Front desk staff as friendly and helpful as always (thanks) nice to see the hotel pet she is as laid back as always . Did not want to eat down town , ate at the hotel restaurant - amazing food at a great price. the pool area and hot tub were a nice plus , Thanks for a great night!!!

"Nice place"

4
11/11/2015

Best Western Chocolate lake is my favourite hotel in Halifax. We always stay there whether on business or personal use. The staff are friendly and the place is always clean. We always stop by to say hello to coco the office mascot.( Chocolate Lab)

ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
Thank you Ron C and we look forward to welcoming you back.

"A Hotel with a Lake View"

5
10/11/2015

we found the staff very friendly and helpful. Our was very comfortable and had an awesome view of the lake. This lake can be seen from the restaurant & lounge. They have lots of parking. The hotel is close to shopping and downtown near the harbour. Over all it was a great experience.

"Great stay"

4
04/11/2015

One of the best deals you can get in halifax area with a reasonable price. The room was clean. The lake view from 9th floor was fantastic. The complementary Breakfast was good on my previous stays but this time, it wasn't good, I was in the restaurant at 9am for breakfast but everything was cold in warmer dishes! I enjoyed the game room too. Overall, it was a great stay.

"Excellent value"

5
03/11/2015

This is our first choice for accommodation when coming to Halifax. Really like the restaurant, have found rooms to be clean and comfortable, staff friendly and helpful, like the location on the lake, particularly in the summer,and price is reasonable.

"Another great stay"

5
03/11/2015

The staff are courteous and the rooms are clean. I always consider Best Western Chocolate Lake before any other place in Halifax. I am always greeted as family, even though there may be different staff I have not met and always cheerful which helps a lot after a long travel day.

"Great location and good value for money"

3
02/11/2015

I loved the location which was on the beautiful Chocolate Lake. The room was well appointed. The staff was very helpful and knowledgeable of the area. Breakfast was simple and easy. The beds are very comfy which is important for a good nights sleep.

"Great for All"

5
01/11/2015

Very friendly atmosphere for all. Like the pet friendly addition. The location is just out of the busy part of town but only Great view over the lake both as the sun came up and when it went down. Thank you to all the staff.

"Fabulous home base in Halifax"

5
27/10/2015

This hotel is exceptionally priced and located on a gorgeous lake- ask for a room with a view! Watch the sun rise over Halifax and the beautiful treed lake as you wake. Beds were super comfortable and the rooms very clean. Free Breakfast was just what we needed to start our day- good coffee too. For dinner one night we tried the hotel restaurant and were so pleasantly surprised at how fantastic the food was! Good if not better than the highly rated restaurants on TA that we ate at in downtown. Give it a try. After staying at a few not so great hotels during our trip out here, this hotel was lovely.

"Lakeside Grill"

4
26/10/2015

Excellent service with a very good selection of wine and spirits. Menu selection is good and food preparation and presentation of good quality. Staff will accommodate special request when required if possible

"Picturesque Chocolate Late"

4
25/10/2015

The benefit of easy access to just about anywhere in Halifax, and yet that slightly rustic feel with a waterfront (lakeside) view. Breakfast is value, and overlooking the water while you eat an absolute bonus. Rooms are standard but beds are killer comfortable.

"Pleasure"

5
24/10/2015

We had a lovely time from start to finish. The location of this hotel is truly beautiful. We enjoyed dinner at the restaurant. The food was very good. Staff was very friendly and considerate. We would definitely stay here again.

"Great Value & Location, Below Average Breakfast"

4
24/10/2015

Location very convenient to downtown Halifax and sights. Free parking. Room small but excellent value for price paid. Breakfast needs improvement - more continental than full breakfast as advertised. Kitchen china needs thorough cleaning. Lakeside Grill restaurant - pulled pork tacos and scallops dinners excellent.

"Not what was expected"

2
22/10/2015

This hotel is good if you're on quick business or a solo/couple one night stay. If you have children, or you're here for awhile, save your money. My husband and I travel here often. He has business in Halifax occasionally, and our baby is seen at IWK monthly. It was well rated, and looked spacious in the photos, so we were looking forward to it. The staff is nice, but the halls and rooms are SO small. We could barely get up to our floor with the carseat. We got into the room, and the bed barely fits in the room, let alone having a playpen to sleep in. We situated everything to fit, but it was snug. Only about 50% of the rooms face the lake, and ours faced the road. It was loud, and we could hear the elevators inside the room. The free hot breakfast was frustrating. It is buffet style in a bar like area that is small, which is fine, but there were 3 staff members in the small area that were blocking everyones way from getting food. There is not enough room for staff and guests.. Get out of the way!! Restock and cleanup when there is no foot traffic! The food was just ok. Eggs were cold. The coffee was the best part of our stay. Won't be returning.

"Excellent Stay"

5
18/10/2015

Stayed at the Best Western Plus at Chocolate Lake Hotel, Halifax for 5 nights in early October. We stayed in the Motel drive up units which were in the back and right on the Lake. The units were very clean and comfortable,with beautiful comfy beds with fluffy white duvets and up to date bathrooms. The units were a perfect location for our Sheltie, with easy access to the outdoors. Breakfast was fine. The hotel location on the lake is just beautiful. Service was fine, we had no problems but I had the feeling that if we did, they would have been dealt with promptly. My one complaint is not about the hotel, but about other guests who did not clean up after their dogs...this drives me crazy. I did see hotel staff doing this every day, but this should not be necessary. All in all, we had a great stay and we will stay there again!

"Surprisingly Good"

5
15/10/2015

My last stay at a Best Western was in Montreal and the experience was atrocious. This Best Western in Halifax was superb. Probably the best Best Western I've stayed at. It was clean and had a neat decor to it. Parking was free and staff was friendly. The hotel was a short distance from downtown (about a 5-6 minute drive). Great spot overall.

"Beautiful Hotel - Needs to have more restaurants etc. a little closer-beautiful scenic drive down Margarets Bay Road"

4
14/10/2015

The staff at this hotel are the absolute best! They go out of their way to do what ever they can for you, and on the elevator staff going to other areas will be polite and hold a conversation as well. Had to come up for a Biopsy on my lungs and lymph nodes in my chest, which I hadn't mentioned to anyone, met another lady whose husband was in hospital unexpectedly , she was so sweet, and the staff were wonderful to her, she'd been there a while. They went out of their way to welcome her (home) you could call it after a long day at the hospital. She'd been there two weeks I learned from talking with her. She said everyone there had been absolutely great. I've stayed here a few times now and would go back again, but sometimes with health issues and costs you do have to pick where you can get a sale unfortunately money only goes so far, without going into big debt which I will not do. I look for clean rooms, bedding, shower and somewhere to get a bite to eat. They have it all.

"Dated But comfortable."

4
13/10/2015

Breakfast was excellent but of the 4 days we ate there there was no real variety, but still good. Stopped in Aug. for a wedding and stayed 4 nights. Check in was easy and quick. The room was very comfortable. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. Rooms are somewhat dated but clean and comfortable, just a little smaller.Highly recommend this hotel.

"Wedding"

5
13/10/2015

We stayed at the best western chocolate lake for a wedding for two nights. everything was very good and we really enjoyed our stay. the buffet meal was excellent and so nice to have everything there. rooms are well appointed and internet works great.

"A PREMIER Best Western"

5
09/10/2015

I would have rated Best Western PLUS Chocolate Lake Hotel, Halifax an equivalent to the best Western PREMIER Class of hotel. The Hotel is within the highway facilities, but behind a beautiful lake. The Staffs are extremely friendly and helpful, always smile. The restaurant served excellent menu, and the FREE breakfast buffet is one of the best I had within the Best Western organization within Canada. Highly recommended to anyone whether you are on a Business or pleasure trip. Would now pick this hotel as my Halifax visit.

"Lakeside Pleasure"

5
07/10/2015

We stayed in this lovely hotel for two nights while we explored Halifax. With us were our two university bound children and three dogs. This hotel was such a pleasant surprise. It is right on Chocolate Lake and offers wonderful views of the lake and landscaped gardens. The restaurant also offered those stunning views with a covered balcony and had gluten free bread available, great for dietary restrictions. Our room gave us a lakeside view while also giving us easy access to the outside for the dogs. The room was just about adequate in size for us all to fit in but of course we were a large party. More importantly the room, and hotel as a whole was impeccably clean. We would definitely stay at this hotel again. The only downside I would say is that is was a short drive into Halifax city centre, not the worst problem at all, but a walk into the city would have made it ideal. My one real criticism was not of the hotel but of it's guests. With three dogs of my own it really upset me to see that the scenic lakeside pet exercise area was not as clean as it should be. People who do not pick up up after their pets give other pet owners a bad name and we found it so embarrassing that we actually picked up other dog owners mess so that our dogs were not considered a nuisance.

"not impressed."

2
07/10/2015

This most certainly does not meet the standards of a Best Western PLUS hotel. Our two night stay started off with empty promises from the front desk supervisor ("I'll get back to you on that") for a simple luggage rack request! Needless to say, we never heard back, even after giving ample time and calling back. This is the same supervisor who rolled her eyes numerous times during a phone conversation she was having at the front desk with a seemingly disgruntled previous guest when we were checking in to the hotel. The room was full of stains (carpet, walls, curtains, bench/upholstered luggage rack torn) and the air conditioner was beyond loud with a musty odor. The walls in this hotel are paper thin (we stayed in the main portion of the hotel with a lakeview/AC view) and could hear slamming doors and our neighbors. The hallways need updating- the carpet was torn and ragged. I would not stay here again- quite a dumpy place! The highlight- one of the front desk staff recommended The Armview- a fantastic dinner- within walking distance. Otherwise I couldn't wait to check out from the time we checked in.

"Great hotel, great location to downtown Halifax"

4
06/10/2015

Stayed here 3 nights. King bed was very comfortable. Pillows somewhat lumpy except for the extra one in the cupboard. Staff very friend. Love the resident mascot, chocolate lab Cocoa. Restaurant has a nice choice of offerings and food is good. Free hot buffet breakfast is good. Biscuits, sausages, French toast and scrambled eggs 2 of the 3 mornings, hard boiled eggs the last morning. No potatoes or bacon. Regular offerings on the cold side. Would definitely stay again.

"Ambiance personified"

5
05/10/2015

Great location, amenities, friendly staff, comfortable surroundings, nice lakeview, and dog friendly! It don't get no better than this!!! Close to downtown attractions and waterfront eateries and shops. Nice drive down Quinpool Rd. to the Citadel and Public Gardens.

"Nice clean hotel, very friendly staff."

5
05/10/2015

The room was spacious and clean with a nice view of the lake. Beds were very comfortable! We checked in late at night and staff were very friendly. Parking is a bit limited. Would definitely recommend!