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Best Western Plus Hotel Stofella, Guatemala City

2 Avenida 12-28 Zona 10, 1010, Guatemala City, Guatemala - See on a map
Best Western Plus Hotel Stofella - Exterior Best Western Plus Hotel Stofella The Best Western Plus Hotel Stofella is ideally located in the center of Guatemala City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Best Western Plus Hotel Stofella is located in the heart of the Living Zone and ten minutes from the airport. We are surrounded by upscale shops, office buildings, residential areas as well as many restaurants and nightclubs. The Hotel has fully equipped luxury rooms with electronic locks, LCD TVs with cable, data port, safety deposit boxes, coffee maker and hair dryer. The Trattoria Veneziana Restaurant offers Mediterranean and international cuisine, you can also request room service or have delicious snacks at Cafe Venizia. This property is following all international standards of the We Care Clean® - AHLA program, which guarantees guests a safe stay. For more detailed information on the We Care Clean® - AHLA program, ask the front desk or the website of bestwestern. com

Best Western Plus

Hotel Stofella

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 372 guest reviews
NOTE ISSUED
Excellent
100
Very Good
148
Average
70
Poor
35
Terrible
19
REFER TO NOTICE
Business Business
105
Couples Couples
66
Family Family
55
Friends getaway Friends getaway
65
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Avoid the Restaurant"

2
moviegeekjn, Phoenix, Arizona 12/04/2022

The hotel itself is fine, reasonably close to the airport; this is essential due to the horrific traffic during rush hours in this overcrowded city. But Do Not Eat here. Their restaurant is likely to become known as Worst Western Plus soon. With a limited menu, you'd think their cooks could handle the entrees, but that is not the case--they are incompetent and amateurish at best. We attempted to order pizzas but after a few minutes were told we'd have to wait 2 hours since the oven was broken. So we ordered some pasta entrees listed, and were served inaccurate items and very poorly prepared food. Stay here if you want, but eat at one of the nearby chain restaurants instead. The Best Western chain will truly be ashamed if they check out their restaurant on this property.

"it was terrible in my life."

1
llcjbang, Guatemala City, Guatemala 03/04/2022

it was terrible experience. room was second floor . View was nothing but most terrible thing was it is gym view. I didn't aware someone in the Gym can see my room. Nobody informed to me. after wake up in the morning I found someone can see my room in the Gym. Restaurant was small and staffs was nice but food was terrible. Cook didn't know how can cook Omelet and food was not filled on time. Air conditioner was not work well also.

Julio Galindo, General Manager at Best Western Plus Hotel Stofella, responded to this review
The rooms that have view to the gym have shades that allow you to see from the inside the room but not from the outside in addition to the normal courtains and black outs that you can use to close your window with thease we can ensure your privacy. The gym is also an open outside area. There are several kind of room types and views you can choose with diferent prices. Courtesy breakfast buffet has many options as fruits, cereals, juices, yogurt, hot cakes, bread, cheese, jam and an omelette station where you can have any kind of egg´s style prepared at your choise. We are sorry for the inconveniences and would like to have the opportunity to serve you in the near future.

"Excellent Hotel Centrally located"

5
tenerifegary, Dix Hills, New York 24/01/2022

Exceptionally clean and comfortable hotel. Centrally located in Guatemala City, minutes to the airport and within walking distance of a great variety of restaurants and shopping. Parking on site. 24 hour security. English speaking staff is attentive to whatever you might need. Comfortable beds, super hot showers, good WiFi. Definitely recommend for families and both business and leisure travelers.

"NICE AND KIND STAFF"

5
User 29/09/2021

Every time I visit Guatemala City I stay in this Hotel, I like the service of the nice and kind staff, and the Hotel is near to many places of interest, airport, malls and restaurants, and is located in a very safe zone.

Julio Galindo, Director General at Best Western Plus Hotel Stofella, responded to this review
Thanks for your comments we hope you come back soon.

"Nice, Clean and Very Affordable!"

5
weepingsaint, Greenwood, Indiana 23/02/2021

Love this hotel! It is like home away from home! Have been staying here since 2006 and they have maintained their consistency. The hotel has great water pressure, and it gets super hot if you want it to. The included continental breakfast is sufficient and the hotel staff are kind and warm. If you need to park your car or microbus, its is under camera security and the bellhop is always a few feet away 24/7. This hotel often times has prices that dip unusually low (especially during the COVID-19 chaos), and sometimes you can't believe the price you pay. It is a very clean and elegant hotel with touch of nostalgia and history.

"Very accomodating"

4
User 11/03/2020

I like this hotel. It is convenient and close to everything I need. Rooms are always clean. They even helped me to sort out an issue with an online travel company, Ex***** whom did everything they could to not give me my money back for a (mistake) double booking. I tried immediately to correct it but finally boxed them into a corner enough to have them finally agree to cancel after countless phone calls over 17 days. Upon check in, I found they didn't even bother to cancel the double booking which made them look even more disingenuous. Thank you Hotel Stofella . Sorry for the double booking

"Cozy Old-Style Hotel"

5
Carlos J, San Salvador, El Salvador 31/12/2019

The hotel is located in Zona 10, close to restaurants (there is a McDonals next door and a San Martin a block away), shopping centers and the Avenida Reforma street. They let us check in early, the front desk was really nice to accommodate us, we were tired from a long trip and had our baby with us. Room Service and breakfast is not the best, I recommend you get a room without breakfast included and eat outside. The hotel is very cozy, very comfortable beds and the rooms are very cozy. They also let you print bus or flight tickets at no charge, I printed like 10 pages and they did not charge me. I recommend this hotel.

"One of the worst nights of my life"

2
arturdacunha, Recife, PE 15/12/2019

When we arrived at the hotel we were very well received. Check in was quick and the front desk staff was very attentive, giving directions on where we wanted to go. Our beautiful colonial-style room was clean, comfortable, but on the first floor and had no lift. I've been thinking: when we made the reservation we were not asked if we had limitations to climb stairs. When I asked if we could have a room without climbing stairs, they said yes, but it would cost 10 US dollars. The night was horrible, because the hotel is on the route of planes that arrive and leave the airport, and fly very low. In addition there was the noise of a party with very loud sound and explosions of fireworks, until 4:00 in the morning. Breakfast is reasonable, but there was a group playing very loud local music, not allowing conversation. The restaurant staff are also friendly and attentive.

"Repeat visit"

4
LMRah, San Jose, California 27/11/2019

I have stayed here many times passing through Guatemala City. The location is good and I feel safe here. This time some of the staff was accommodating, but others were a little icy and put off by questions. My room was a little bit overlooked. I had no coffee for the coffeemaker. I also stepped on somebody's fake nail that was left on the floor. The breakfast has always been good, but the guy making cook to order eggs repeatedly shook the tip can at me and the other guests, which was extremely obnoxious and off-putting. Rooms can be a bit noisy depending on where you end up.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.