Best Western Hotel Kent Narrows Inn, Grasonville

This hotel was clean & well located. We felt it was fairly priced. That said, there were things about it that just didn't work. We asked for an accessible room but d found that while there was a walk in shower, the bathroom itself was so small it was nearly Impossible to and & close the door. The mattresses in thee beds were in a slippery platform that shifted when you went to sit or lay on it; Monty good for a handicapped person. Lastly, a small thing but really annoying was the strength or quality of the disposable flatware in the breakfast area…so flimsy it was difficult to use. In all, a disappointment. They would do well to hire a human factors engineer to look at the guest's physical experience of the space.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate your feedback. Our handicap accessible rooms were designed by a professional and followed all of the ADA rules. The rooms were inspected and passed all of the ADA requirements. We apologize for any difficulty with the room.

This is a motel at best. Outside access to all guest rooms, windows on the outside with a drape to cover, no security or cameras in staircases or elevator. Elevator is located away from the front desk right off of the open parking lot. If you are placed on the side where the highway is the noise is obnoxious. No exaggeration I went to bed with a chair perched up against the door handle. I won't ever stay here for fear of something happening. Especially for a woman traveling alone.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
As the photos on the internet clearly show, The Best Western Kent Narrows is an exterior corridor building. Our elevator is located at the end of the building, opposite of the front desk. There are 16 security cameras located around the building. We take safety and security very seriously and are disappointed that you felt otherwise. Whether on the front side or the back side, it is a personal opinion whether one side is noisier than the other. We welcome everyone to our safe and secure Best Western Kent Narrows.

The hotel was convenient US 50. I imagine that if you get a room on the front side of the hotel you wouldn't have lots and lots of trucks passing right by your room all night. Unfortunately, we were on the back side of the hotel and it sounded like we were in the middle of the Indianapolis 500 all night. The staff was rude and surly. We arrived a couple of hours before the posted check-in time and they had plenty of rooms ready. They told us though that they would only let us in if we paid a $25 penalty for arriving early. This is the first time I've ever heard of such a thing. The young lady at the desk made it clear that she didn't care what we had to say and we could post whatever we wanted online about it. When we checked out, my wife asked about this and the young man on duty said that he would have the manager call her as soon as she got in today. No phone call has been made. The room was a decent size, but it was very musty smelling. The bed was lumpy, and the pillow was the smallest, hardest pillow I ever had. The towels are apparently meant for very small people because they were tiny and very thin.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Nestled along Maryland's beautiful Eastern Shore in the heart of Kent Narrows, the Best Western Kent Narrows offers convenience to dining and entertainment. Within walking distance, you will find seafood restaurants, dock bars, and walking trails. Guests will enjoy complimentary breakfast, an indoor heated pool, hot tub, and more. Thank you for visiting Kent Narrows.

Bayside rooms are best, some highway noise could fill your dreams on the bridge side rooms. Have used this place as a stopover many times over the past 20-30 yrs. BW has made some effort to keep the facility up to date. With the new Hyatt coming online soon, going to have to step up the game a bit more. Other friends had a not so great experience (water leaks from upper floor room, mold, then 3rd try found that someone else's luggage was in the room - already occupied, or not cleaned?)

rooms and location was perfect, the hotel is very dated, and the cost was high (almost $300 a night) I would suggest booking as early as possible for best rates. there were 9 wedding venues that weekend and EVERYONE raised their rates

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit. Kent Narrows is a popular destination for weddings. The weekends do get busy with weddings, fishing groups, the dock bars, and more. We appreciate the visit and are delighted that you enjoyed your stay with us.

Stayed her for wedding. Clean room, Nice firm bed. No problems sleeping. Wish there was a way to adjust the slats on the A/C unit so that the air wouldn't just blow upwards towards the curtain. Other than that it was a decent stay.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for the review. We appreciate the positive remarks. Our staff will check the a/c unit and see what can be done about the slats. We hope you created memorable moments and caught up with family members.

Hotel was ok - room was clean. Had the normal amenities -microwave, refrigerator. Building is old and could use an upgrade. Breakfast was average - no eggs, no bacon. Convenient location to local restaurants, marinas and local sites.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay at the Best Western Kent Narrows. Hopefully you were able to dine at one of the delicious seafood restaurants. We are an older building but we are constantly working to improve upon our product. Our continental breakfast offers eggs, sausage, waffle maker, yogurt, cereal, juice, and coffee.

A great find! Very close and convenient to lovely marina and bayside restaurants. Quiet, clean, and comfortable. I would definitely stay here again. Easy access to main road but still surrounded by nature. Thank you!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay on Kent Narrows. From the restaurants and dock bars to the walking trails and beaches, there is so much to explore. Please visit the Queen Anne's County website for more information.

Was a great visit, Fisherman's Inn also was wonderful, Be hotel had vast breakfast items I had a blueberry waffle with bananas and whip cream. Staff was great, will stay here again. We stayed in Sept it was perfect no wait anywhere

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The second season has officially started and the weather is beautiful. We are delighted that you enjoyed our complimentary breakfast. The restaurants have delicious seafood and awesome sunsets. We look forward to your next visit.

This is a very nice hotel. Room was clean and comfortable. Microwave and small refrigerator were nice to have. Coffee maker and pods in room. Free breakfast adjacent to lobby. Friendly staff. Price was higher than it should be but comparable to other local hotels. Location is fantastic. Walking distance to several bars and restaurants.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Welcome to the second season on Kent Narrows. There are still busy weekends with weddings, fishing groups, and corporate events. Enjoy an awesome sunset at one of the dock bars and restaurants. Our staff is here to help you in any way. Our complimentary breakfast will help get your day started. We look forward to welcoming our guests to the Best Western Kent Narrows.

We were there for the weekend of our Daughter's Wedding. Great place to stay! It was clean, comfortable, quiet. Breakfast and kitchen area were great also. Pet friendly as well which is a huge plus in my mind!! Would definitely stay again!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We hope you created many wonderful memories around family and friends.

The room was clean and bed was comfy. The only drawback for us was the pillows were too small. The front desk clerk was very helpful and knowledgeable. Yes, there is traffic noise but not that bad. Loved our view from our bay side room and sat in the outside chairs provided and watched the sun go down. Would stay here again.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are waiting on new pillows to arrive. Unfortunately, many supplies are on back order. We appreciate the remarks and are delighted that you enjoyed the view from your room. We look forward to seeing you again.

Easy check in and I had the king suite with the hot tub in the suite it was clean and I enjoyed the hot tub. The biscuits and gravy for breakfast were good. The staff were nice and friendly. The Jetty is just down the street and is a place to get a meal and drinks, were you can seat on the dock and have a view of the bay while you enjoy your meal and drinks with the full bar

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay and your time on Kent Narrows. The bars and restaurants are a great place to enjoy food, music, and sunsets. Our staff works hard to prepare for your stay and we are grateful for your comments. We look forward to seeing you again.

The location of the hotel is great. The room was clean. Only two cons were that I was charged a $25 fee for early check in that no one said a thing about and that a wedding party was staying there and were very drunk and loud all night.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination for weddings. We fill up every weekend from May to October with wedding groups. Please contact the front desk if anyone is being noisy and we will address the issue. Our check in time is 4pm and we do have an early check in fee of $25 for anyone wishing to check in between Noon and 3pm. We apologize for any confusion with the policy.

We were in town one night for a friend's wedding, so the hotel certainly served its purpose. The room was clean, roomy and quiet. The A/C was slow to cool the room but that would be my only negative comment. The staff was very friendly, and the breakfast on Saturday morning was first rate.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows has become a popular wedding destination. There are several venues that cater to the wedding business. We are delighted that you enjoyed your stay with us. The weekends are busy in the summer with wedding groups, fishing groups, and tourists stopping for lunch and live music at the dock bars. We look forward to having you as our guests.

Walking distance to seafood restaurants, puppy friendly. Only drawback was for short stays (3 nights), policy is to not change sheets or towels. However, we asked housekeeping for clean sheets and towels which were provided without any problem.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our current housekeeping program is to not provide daily housekeeping unless requested. For guests staying longer than 3 days, we do provide housekeeping service every 3 days. Again, we do provide service upon request.

The room was nice and quiet, shower had plenty of water pressure but thought the breakfast left a lot to be desired. It had waffle maker and almost everything else was cereal items. I was disappointed

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are disappointed that you did not enjoy the selection of eggs, sausage, sausage gravy and biscuits, yogurt, fruit, cereal, coffee, and waffle maker. We are delighted that you enjoyed the accommodations. Kent Narrows has become quite a destination in the summer.

Great location near boats, restaurants and bars. Clean rooms and kids had lots of fun in the pool. 4th floor on the bay side has great water views. Staff was very friendly but they do charge extra if you wish to check in early.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Nestled along Maryland's beautiful Eastern shore in the heart of Kent Narrows, the Best Western Kent Narrows offers pet friendly rooms, walking distance to bars and restaurants, and beautiful sunsets.

After driving 10.5 hours, I arrived at the Best Western Kent Narrows in and was told that my room was not available. I asked when it would be available and was told by the gentleman behind the desk that he didnt know. Luckily, I found a room at another hotel. I returned to the hotel the following morning to try and get a refund but was told to call the manager. I called the manager but they have not returned my call. I will never stay at a best western again.....

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our check in time is 4pm. Any arrival before 4pm is based on availability. We were sold out the previous day and therefore, your room was not ready at 3pm. If you had come back at 4pm, your room was ready for you. The general manager did speak with you and a refund was issued to you. So, please know that at the Best Western, we value our guests and ask for your patience when trying to check in earlier than check in time.

My youngest sister of the family, was getting married at the Beach Club 10min from the hotel. The free shuttle was excellent. The hospitality was excellent. The rooms were stocked, clean, and the beds are so comfortable to sleep in. The wonderful smell from the bay, is a breath of fresh air.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The weekends are wonderful seeing all of the wedding guests check in to the hotel. It is a pleasure to see the guests all dressed up when they come to the lobby for the shuttle. We are delighted that you enjoyed your stay with us.

The room was very comfortable. The service was very nice. The employees were friendly there. The bed was very comfortable. The people were helpful and nice to bring a cot/roll away bed, they were very helpful. It was a nice location, particularly with a water view. Great place to stay on the way to the beach.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response, We appreciate the positive review. It is always nice to hear about how our guests are pleased with the Best Western Kent Narrows Inn. We look forward to seeing you again. Again the rest of the summer and stay cool during this heat wave.

We were very impressed with the indoor pool, jacuzzi, and sauna. The facilities are very well kept, and there are nice amenities such as a gazebo with a couple of BBQ grills, chaise lounges in an adjacent meadow next to a duck pond, and the jacuzzi in our room was perfect. It is walking distance from a variety of excellent restaurants and bars, and adjacent to a paved trail that makes for a very nice walk.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. If you would like to explore the beauty of Kent Narrows and get a good night's sleep, please consider the Best Western Kent Narrows.

We had a one night's stay on our way to the beach figuring to stop for the evening and have some crab dinner at a waterside restaurant. The hotel bed was comfortable and the shower was strong but there were cobwebs on the walls and the furniture in the room was old and tattered. We were glad we brought our slippers to wear around the room because the carpet seemed as old as the chair that needs upgraded. Would not stay here again.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and are shocked read your review. Our rooms were renovated in 2016 and every year we add additional improvements. Our housekeepers are top notch when it comes to cleaning and detailing the rooms. We are disappointed to read about your experience. We are delighted that you enjoyed your dinner and certainly wish you the best on future travels. We are here to help make every stay an enjoyable one.

The hotel is clean as a whistle and offers great service! The breakfast buffet is always very plentiful… you can never go wrong with waffles. Our 2 day stay was like a resort getaway. We are definitely returning soon!!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the review and are delighted that you enjoyed your stay at the Best Western Kent Narrows.

We really enjoyed out stay. The staff was great - very helpful, professional and friendly. Our room was very clean, the bathroom the same way. We requested and stayed on the top floor which provided a great view of the Chesapeake. We loved the location. We were on a mission for some crab and there were many choices within walking distance. Only drawback, they only have one elevator. We had quite a journey to get from our room to the elevator. Too late now but should have built an elevator at both ends of the hotel. Definitely would stay here again.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The hotel was constructed in 1990 with only one elevator. That is not going to change. There are 3 stairwells in addition to the elevator. So, all in all, there are many ways available to access the rooms. We are delighted that you enjoyed your stay with us. The restaurants offer delicious entrees and the seafood is plentiful.

Nice hotel, the only think I didn't like is that the one window is at the front where people walk by so there is no privacy. You have to keep your drapes closed and can't even enjoy the view at night unless you sit on the walk way to the rooms. I was on the 4th floor and it would have been great to see the water at night.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have two chairs outside each room to enjoy the views and to enjoy the wonderful sunsets. We are an exterior corridor property with the exterior walkway to the rooms.

My husband and I were in town for a wedding we were both in. We attempted to check in and were told they weren't sure if our room was ready, not a big deal as we were headed to the rehearsal for the wedding so we could check in when we got back. The manager and front desk person were both so unorganized, frantic and horrible at communicating with each other, other staff members and guests. They were trying to figure out if our room was actually ready and decided to just switch our room to another floor, despite being told by the bride not to do so. I'm assuming this was because they wanted to charge me the early check in fee of $25. We got the key to the different room and went to the rehearsal because this process took roughly 25 minutes and we were going to be late. When we returned to the hotel around 2pm, I explained that the bride did not want us on another floor so they switched our room back to the original room. Now the same two people we dealt with during the first check in attempt told us that our room was ready and handed us the keys to the correct room. I was told I would be ‘fine' we asked about the early check in fee since we couldn't actually check in. My husband and I got our belongings and went to the room, only to find the room absolutely disgusting. The bed was not made, there were dirty towels all over the floor, dirty footprints in the shower, the sink was dirty and there were crumbs all over the floor. So we moved our belongings to a friends room because of how unsanitary the situation was. I went back to the lobby and explained the situation and the woman at the desk did not believe me! She kept telling me her list said it was clean. She went to check it herself and sure enough and to her surprise, the room was not clean. We had to wait another 30-45 minutes for the room to be clean and we were finally able to get to our room around 3pm where we had about an hour before we had to get ready for the rehearsal dinner at 5pm that was 30 minutes away. The entire process was beyond disorganized. Staff was beyond unprofessional with each other and towards guests. The room itself was absolutely not worth the money we spent for two nights. The towels were rough, the bed had clearly not been rotated as there were giant dips in the mattress, the air conditioner barely worked, only a couple of the outlets worked, the lights flickered randomly and the laundry detergent used smelled like cheap cologne. Unless the bed was never actually changed and I was smelling the guests before us. Absolutely disgusting and completely unsanitary.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We were well aware of the room assignments made by the bride and groom and worked with each guest to get checked in to the proper room. Please be mindful that the hotel had many check outs and that rushing the housekeepers for an early check in did not make for a pleasant experience. Our check in time is 4pm so that the rooms may be properly prepared for the next guest. Please make the appropriate schedule arrangements so to not rush the hotel in preparing for your stay.

It was such a relief to know this hotel is dog friendly, because my entire family was in town for a wedding, so our typical dog sitters (my parents) were with us. We were placed on the second floor, which wasn't too bad a walk for potty breaks and there was a decent amount of grassy area around the hotel. I also appreciated that each dog room is separated by a non-dog room, which prevents the dogs getting excited by being able to hear/smell each other. The breakfast offering was pretty good - coffee, cereal & oatmeal, waffle station, toast, muffins, yogurt and breakfast sandwiches (frozen). The hotel is situated right across from the marina where there are a few great restaurants. We really enjoyed dinner at The Fisherman's Inn (Incredible seafood entrees & chicken sandwich) and lunch at the Crab Deck (great sandwiches and crabs by the bushel).

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. The front desk staff always enjoys meeting the dogs and seeing their happy faces. We do have designated pet friendly rooms and an area for the dogs to run around. We are delighted that you were able to dine across the street and enjoy the wonderful seafood.

This hotel looks nice from the outside but the rooms are very dated. Breakfast marginal. The checkin was pleasant and quick. The TV in our room did not work properly and we need Kleenex and a bar of soap for the tub. This hotel backs up to a very busy freeway and it is very noisy 24/7

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your feedback. Originally built as a Comfort Inn in 1990, the now Best Western has undergone many renovations. The ownership continues to make upgrades to the property. The views of the sunset from the bayside are awesome. The highway side does face the Kent Narrows bridge, which was not there when the hotel was constructed.

Over the years we have stayed here several times and will continue to do so. nice clean rooms, refrigerators keep food beverages cold, pleasant staff & great location. It is nice to have hot breakfast offerings, the past few years traveling the grab & go's in hotels hasn't been best experience. the location is great

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. It is so nice to see travelers again and to be able to offer a full complimentary breakfast. We appreciate the visits and hope to see you again.

I re-activated my trip advisor account to warn people of staying at this hotel. My wife and I were recommended we stay here for a good friends wedding and it has us questioning our friendship with her. We paid, in total, 550 dollars for two nights, to stay at what is essentially a roach motel. The toilet clogged immediately and I was given a plunger to fix it myself, there were bugs in the room and the entire hotel has a musty essence. How this place can charge such an exorbitant price has me questioning my belief in capitalism. There are several other options in the area, including the building of a Hyatt across the street, I would highly recommend going there instead as the price will be comparable. I would spend maybe $75 a night to stay here again, however, that is not the price charged.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us while attending a wedding. Kent Narrows is very busy during the summer months with weddings and we are delighted to have you as our guests. Enjoy the scenic views from your rooms, the wonderful seafood restaurants, and our indoor pool. Our staff is here to make sure you enjoy your stay with us. We know there are other options when visiting Kent Narrows and the Best Western is very happy to have you as our guests.

Had a nice time visiting and helping family with renovations nearby. Hotel stay made the daytime work go easier as we had great and clean place to sleep and shower and we were able to enjoy a decent breakfast each morning.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. It is always a pleasure to be accommodating to our guests. We are delighted that you enjoyed the clean rooms and the complimentary breakfast.

We take a weekend getaway at least once a summer to Kent Narrows from PA. The Best Western is a great hotels with awesome views of the bay. The rooms are clean, the breakfast is good and it is within walking distance to all the bars and restaurants. I highly recommend this hotel!

Great Location - Easy off /Easy on Route 50 excellent resturant across the street great little Tiki bar right down the road comfortable beds good breakfast nice to sit in the chairs outside the room and look at the bay

This was just an overnight stay, however we would definitely stay again for a longer period of time. The rooms were clean. The beds were very comfortable. I ate the breakfast that was offered and it was delicious and there were a lot of options. We also liked that this particular Best Western was very convenient to the places we were interested in going. Right across the street from restaurants and the water.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the wonderful review. The Best Western Kent Narrows is a perfect stop over for delicious seafood, drinks, music, and more. We offer a full continental breakfast, and indoor pool, hot tub, and sauna. Relax in front of your room while enjoying a beautiful sunset. We look forward to seeing you again.

We stayed fir quick overnight. Needed a place to stay with our dog. It was clean, quiet, and very comfortable. The breakfast buffet was more than we expected, hot and cold items still available during Covid wind-down.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed our comfortable rooms and our deluxe continental breakfast.

Nice place to stay for the cost conscious traveler. Close to many restaurants and bars and walking paths. Not much of a view of the water since they are building a new hotel. Everyone was very friendly. The pool area was clean and water temp good

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the visit and are delighted that you enjoyed your stay. There are many seafood restaurants within walking distance. Our heated indoor pool and hot tub are ready for you when you want to relax. Enjoy the view of the bay.

Very clean and updated. Easy access to dining and nightlife. The bed was very comfortable and appeared to be clean. On-site parking is a must for me and there was plenty of parking. Staff where very friendly.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Our staff is delighted that you enjoyed your stay with us. Excellent seafood restaurants and dock bars are all located within walking distance. Watch the sunset on the balcony and then relax in our comfortable beds.

Excellent accommodations for the price in a great location - especially if you're a boat lover. Also pet-friendly. AND a great waterfront restaurant across the street, the Fisherman's Inn. Best cream of crab soup ever!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed the Fisherman's Inn restaurant. The food is delicious. We welcome you and your pet to enjoy the fabulous views of the bay, the dining, the shopping, and the walking trails.

Our stay was not as expected. The room was just ok. They didn't clean it or make the bed, or restock the coffee, tea, cups, or toiletries. We had to go down to the office for clean towels and everything else. We took needed toiletries from an unattended cart in the hallway, and emptied our own trash on Sunday. Thank goodness we were only there for 2 nights.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The hotel industry has made many changes to protect the safety of our guests. Daily housekeeping has been suspended for some time now. We communicate to our guests and a sign is in the lobby instructing our guests that we do not enter rooms for daily housekeeping. Simply call the front desk and we will have your supplies replenished and trash removed from your room. We service rooms if you stay longer than 3 days, so you would have received housekeeping on the 3rd day.

The hotel was better than I expected for a Best Western. The room was average but they did do some updates in the room and especially the bathroom. Everything was clean. The hotel staff were lovely and gave great customer service. The lobby had the best coffee. Also it is a great location! We were able to walk to several restaurants and the pier. I loved that. I would definitely recommend this hotel.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. Kent Narrows has much to offer and has become a tourist destination. We are delighted that you enjoyed our amenities. Our staff is here to make sure you enjoy your stay. We look forward to seeing you again.

we felt like the room/carpet could have been cleaner, but all in all not bad for a short one or two day stay. breakfast is included and pretty good, great seafood restaurants to walk to across the street

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We apologize for the carpet and do have plans to replace the carpet this year. We are delighted that you enjoyed Kent Narrows. The area offers wonderful seafood restaurants, walking trails. and more. We wish you many safe and happy travels this upcoming summer season.

The inn is in a very nice location, just across the street from the waterfront and seafood restaurants. This is one of three inns in the immediate vicinity; its location is mid-way between the other two, but the BW price was much, much better than the one closer to the water and a much better location than the one that was furthest away. The room was basic and clean with the sink and vanity outside the bathroom (toilet and shower), but the bathroom was a bit small. The breakfast area, while small, was clean and the food was good with a nice variety. There was also a small workout room which faced the water and seemed pleasant. The nearby restaurants were a very short, safe walk away. I would definitely recommend this place for a short stay.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We welcome all travelers coming from New England on the way to Florida. Also, we welcome all travelers on their way back to New England from Florida. We are also delighted to see our Canadian friends being able to travel.

Enjoyable stay view from upper floor room 317 was nice Had king room with hot tub in room facing bay. Room was clean. Shower pressure and hot water was excellent. Bed was comfy. Loved being able to walk across street to go to dinner (several choices)or walk to jetty bar/grill.(really great atmosphere there). Loved watching all the boats and ducks on the water. Highly recommend this motel.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed relaxing in the hot tub and enjoyed the water view from your room. All of our rooms have two chairs outside for relaxing and watching the activity. Be sure to ask for a bayside room. There are several seafood restaurants all within a short walking distance from the hotel. Enjoy live bands at the Jetty Dock Bar. We look forward to seeing you again.

Room was large, with decent amenities. We stayed with a dog and a cat and the hotel was accommodating to the pets. Across the street from a marina and several restaurants on Chesapeake Bay. Large area to walk dog.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Our staff loves welcoming pets to the hotel. Make sure the front desk gets a chance to meet your pets. There is plenty of area next to the property to walk the dogs. The Jetty Dock Bar even welcomes your pet to join them outside.

The staff were very sweet and helpful. Everything looked and smelled very clean. The area was peaceful and that it what we were looking for. There were a lot of things to do, 3 restaurants, a walking trail, a cozy view of the Kent creek.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. Kent Narrows has many offerings from walking trails, seafood restaurants, outlet shopping, and more. Enjoy the scenery, shopping, and dining while staying at the Best Western Kent Narrows Inn. Our staff is here to welcome you for an enjoyable stay.

Honestly, I loved the staff and the room. The breakfast was delicious too and quickly kept full why we looked for a full meal before traveling to the beach for the day. If I am in the area again I will definitely stay there.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are so delighted with your response. Our staff is excited about the upcoming busy season and we look forward to welcoming all of our travelers. Thank you for mentioning the complimentary breakfast and the staff. We look forward to seeing you again.

very clean and Awesome Staff I Will be back i have more Exploring to do. Kent Island in Maryland is a wonderful place to visit with a clean and safe room to go back to at the end of the day. the breakfast free until 930 Sausage,gravy,eggs ,cereals ,fruits ,waffles you make fresh! Jucies coffee Tea,fresh bagels,pastries! and a big thank you to staff Sonya,Cat and Emily!! They were so Nice and helpful with a great attitude big smiles and a joke or two. Im not sure what I miss most the staff or Kent Island Md. The lobby was decorated in Easter it really felt like home. <3

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay at the Best Western Kent Narrows. Thank you for enjoying our breakfast selections. Our staff is here to make sure you are delighted with your stay. We look forward to seeing you again.

The staff is always friendly and the property is clean. The room was clean and easily heated up. The vending machines were stocked. The bathroom was suiper clean, which I found in other places, not the case.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. Enjoy 2022 and have many safe and enjoyable travels.

Staff were friendly. The room was ok. Bedding was clean and comfortable, towels were clean but the room itself wasn't very clean. Walls and baseboards were filthy No cold water in sink in fact it was scolding hot which should be addressed . It was fine for a quick 1 night stay with our dogs. Breakfast was average. I'd stay again if I had no other option but it wouldn't be my first choice.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for giving us the opportunity while visiting Kent Narrows. We are committed to providing the best service and experience for our guests during their stay. We will address your concerns and wish you safe travels.

We had a one night stay to meet up with family in the area. The hotel was clean, including the pool area. The staff was super friendly and helpful. Great place when You just need a quick place to stay. Great location to many restaurants. Also a CVS close by for any needs. Found out their is a sauna in the pool area. Great amenity in the cold winter months for sure.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. There are great seafood restaurants within walking distance. Enjoy our indoor heated pool, hot tub, and sauna.

The Best Western Kent Narrows Inn is situated right across from the Fisherman's Inn (a nice seafood restaurant) and has a great view of the Bay if you rent a room facing that side. The rooms are clean, the breakfast is wonderful, the staff is delightful and the prices are beyond reasonable. We love this place and are always treated like members of the family when we go. We stop at Best Westerns whenever we travel and all are great, but this is our favorite by far. Thanks for taking such great care of us, Best Western Kent Narrows Inn!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Nestled along Maryland's beautiful Eastern Shore in the heart of Kent Narrows, the Best Western Kent Narrows offers pet friendly rooms, walking distance to seafood dining and entertainment, a complimentary breakfast, and an indoor heated pool. The Best Western Kent Narrows is located near the area's top wedding venues and just minutes from outlet shopping. Thank you for staying with us and we wish you a Happy 2022!

It was nice to just have a bed during the snowstorm, and mainly a hotel that accepts Dogs! So many people travel with their pets and yet it is rare to find a hotel accepting of dogs over on the eastern shore. So thank you for that!! The room itself could have been cleaner…. For some reason the microwave, lamps, etc. we're all unplugged and when I pulled the stand out to plug in some things there was a lot of dust behind it as well as pills and some trash… but again, I get that that stand is not always pulled out every time someone stays… and some other things could have been a little cleaner, but overall, it was comfortable, dry, warm and pet friendly… (those beds were amazingly comfortable!)

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you and your pet were able to stay with us during the snow event. We apologize for any housekeeping oversight and will use this opportunity for further training. Our staff is short handed but we are committed to providing clean and comfortable accommodations. Our housekeeping staff will be performing deep cleaning on the rooms as we prepare for a busy season ahead. Thank you again for staying with us. We wish you a Happy 2022!

Upon arrival, everything was smooth and friendly. It was not until returning to the room that I did encounter the loud noise from the adjoining room. I was assigned a new room quickly, but then I was not able to enter the room for an hour due to a card reader issue. The staff tried contacting management for an hour with no help. We were finally let into the room after she contacted someone else. Over the experience was the worst that I have ever had since visiting this location.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for guests who are unruly and not considerate of other guests. We are delighted that you were given immediate attention to the matter. Unfortunately, the situation was not resolved immediately due to a malfunction with the key card encoder. We apologize for the delay and the staff did work hard to resolve the situation. We thank you for your patience and understanding. It is always our best intention to assist our guests and help them in any way.

Nice clean rooms. It's the simple things. Nice friendly staff. Nice views. Close to great restaurants and a cool dock bar that's right on the water. Really nice area of the Eastern Shore that alot of people overlook on the way to Ocean City.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the kind words and are delighted that you enjoyed your stay with us. Kent Narrows offers excellent seafood dining, great happy hours and bands at the local dock bars, and awesome sunsets. Many travelers find Kent Narrows to be a perfect stopover on the way to the beaches, or when travelling back and forth in the Winter months. We look forward to seeing you again.

We stayed there for a wedding and we couldn't be more comfortable. The bed was very nice and the other amenities were top notch. There actually wasn't too much road noise either, so that was great! Overall, I would recommend staying here!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your stay. We appreciate the positive comments regarding the bed and the amenities. We look forward to seeing you again.

My short stay was very comfortable and was very nice, staff was very pleasant and professional. Location was also very convenient. Room was very clean and comfortable, and fit my needs. Not much need for the amenities, but did have some.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We are delighted that you enjoyed your stay at the Best Western Kent Narrows. Our staff is here to make sure you enjoy your stay with us.

Given how risky hotel / motel stays are these days (last week's horror story at the Hagerstown, MD Sleep Inn still has me seething), it is so refreshing to review a property I actually deliberately return to for an enjoyable stay -- SO rare these days. This is one of the Best Western properties that offers an in-room hot tub -- and when I got a BW Guest Awards special rate on the room for Thanksgiving Day, I took it ... my third visit. The hotel is situated in a pleasant spot, Kent Narrows along the Chesapeake and near decent restaurants, an area worthy of a pleasant morning stroll. The in-room amenities, décor and huge TV are appreciated, but that hot tub -- awesome! The decent hot breakfast was especially appreciated. And the price I ultimately paid wasn't bad either. My only complain this time around, I think the desk clerk could have been better trained. As example, I couldn't log into the WIFI because, as I later found out, the software had been updated since my last visit. Addressing the problem was an easy fix, except that I had to call a number the clerk gave and follow simple recorded instructions. The clerk told me that WIFI access problems "happen all the time" yet didn't have the simple instructions without the guest having to come downstairs, get the 800 number, return to the room and call, etc. I wonder what this place is like in the summer months -- my visits have always been during the quieter off-season, which I recommend -- but I can imagine one's experience is different from November to August. Regardless, I'm likely to be back ... hopefully my experiences will be as good as the last three.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We will contact our internet provider to make sure everything is working properly. We are delighted that you enjoyed your stay with us. We are always working to better your experience and will continue to train our staff to better our service. We look forward to seeing you again.

This building is way past its serviceable lifespan. It is decrepit. Impossible to comprehend that Best Western has put its name on it. The room was small, dark, musty, stained upholstery, cramped, noisy, outdated in ever way. We were there less than 14 hours and couldn't leave fast enough. We would have never stayed except that 48 hours are required to cancel a reservation.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is truly unfortunate that you did not enjoy your stay with us. We are currently painting the building to provide a fresh look. We are also updating the public restrooms and refreshing two rooms on the first floor. It is our goal to provide clean and comfortable rooms while providing a complimentary breakfast. indoor heated pool, fitness room, hot tub and dry sauna. We invite others to the Best Western Kent Narrows to see that our age adds to our character and to see we are committed to representing our brand.

Wonderful location within walking distance to several restaurants/bars also so convenient to our destination of Annapolis. So happy we spent a little more for the bay view as the sun set and sun rise were amazing. We will be staying here again when visiting the area.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for visiting Kent Narrows and allowing us to be your host. We are delighted that you enjoyed the seafood restaurants. The sunsets and sunrises are amazing. Best Western Kent Narrows is a perfect destination while visiting Annapolis, St. Michaels, Washington, DC., and more. We look forward to seeing you again and wish you many safe and happy travels.

Very nice hotel, staff friendly & helpful, good location and had pet area, if needed. Room clean, well decorated and had all amenities and breakfast excellent, with good selection. No problems, would recommend.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us while travelling to Kent Narrows. We are delighted that you enjoyed your stay with us. Thank you for telling others about your stay. Our friendly staff is here to help you in any way. Enjoy our clean rooms, our amenities, and our convenient location to seafood restaurants. Thank you again.

Extremely comfortable, clean, well-maintained, efficient motel. Room was immaculate with its own heat/AC unit working in good order. Good hot water and pressure in the shower; comfy all cotton linens; good mattresses. Big picture windows with 2 chairs outside each room. In room coffee-tea facilities not so good (Possibly Covid related - a lot of hotels don't even have it in the room anymore) but they have hot beverages in the lobby. Did not do breakfast but did swim in the indoor pool and use the hot tub - both extremely well-maintained in a nice area room off the back filled with plants. Small fitness room has a treadmill, an elliptical, a cycle and weights - clean and all in good working order with H20, towels and cleaning supplies. Nice grassy area for the dogs with bags I. Case you forget. Little barbecue area in the back. Elevator and luggage Trolleys available - nice perk for a motel! Well staffed with competent and friendly people. Great restaurants nearby-recommend Fishermans in across the street. Excellent value. This is our new go to on the way to Miami.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Many travelers from Florida to New England have discovered Kent Narrows as an ideal pit stop. Thank you for your wonderful review of our property. There are many restaurants to enjoy fabulous seafood. Fisherman's Inn is definitely one of them. We look forward to your next visit.

The Kent Narrows Inn was under exterior renovations and when complete will look new on the exterior., We were still very satisfied with the room decor nicely presented and clean. The continental hot and cold breakfast buffet was very appetizing. The high light was the indoor heated pool with spa hot tub and sauna room. Staff were polite and attentive to service. Great location and walk distance to many top restaurants.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are currently painting the exterior part of the building. We apologize for any inconvenience. It is wonderful that you enjoyed the continental breakfast and indoor heated pool. The location is perfect for enjoying seafood restaurants, live music at the dock bars, and watching the sunset. We are delighted that you enjoyed your anniversary stay with us.

The hotel staff was friendly and helpful. The room was clean and in good condition. The location is very nice with balcony views of the bay (from the bayside of the hotel) and there a few good restaurants in walking distance that have waterfront dining. There is a nice walking trail that begins across the street and goes to a small park nearby.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing our friendly and helpful staff. We are delighted that you were able to enjoy the balcony views, the waterfront dining, and the walking trails. We wish you a Happy Thanksgiving with family and friends.

In a nice area but don't expect any views of the water. It sits next to expressway. If your room is on that side you'll hear traffic all night. There were several empty rooms on the other side yet we were given one near expressway. It was late so we didn't ask to change rooms. Disappointed. It's a Basic room. It was ok. Good restaurants nearby that have water views. Another hotel across the street that is very nice. We didn't know that until we'd already had our reservations

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows offers lovely views of the Eastern Bay. When booking online, watch for highway side rooms and bayside rooms. The least expensive room will be on the highway side of the building. Our guests enjoy sitting outside the room watching the sunset. I still do not understand why there are reviews like this that say the highway side is noisy. I have tested out the theory and I enjoyed a restful nights sleep. For those who are sensitive to noise, we do offer sound machines at the front desk. So, next time, book the bayside and enjoy the view!

Vending machines were broken, coffee was awful, no view and the signage led you in circles. Only good thing was the waffle at breakfast which I made myself. I was traveling to a funeral. I would not complain as much if the price were commensurate with the place. I paid $250 for one night! Had this been $25.00 I would have thought it was fine. I did not expect such a run-down place for that price.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have a snack shop area in the lobby with a variety of snacks, ice cream, frozen dinners, and Pepsi products. We do not have vending machines. Our breakfast offers the finest coffee from a local vendor. We receive many compliments on the coffee. There is a Starbucks and a Dunkin Donuts available in Kent Island. Our prices are based on demand and our location. We invite everyone to visit Kent Narrows and enjoy a complimentary cup of coffee.

We enjoyed our stay at this hotel. We brought two dogs with us during our stay. The hotel has designated places to take the pups out and has bags available for cleaning up. There's also a place nearby where you can take the dogs to play. The price is very reasonable and they accept pets!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Our staff loves seeing all the pets that stay with us. Please make sure to introduce your pet to Sonya, as she loves greeting pets upon arrival. We have a large property next door that allows the pets to roam and play. Kent Island also has a dog park available for pet owners.

Looking forward to relaxing by the pool after hiking. Hot tub was at best tepid. Big disappointment. Nice to have a full breakfast available again. Room was clean and front desk was friendly and helpful.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our hot tub is ready for your enjoyment. We apologize for the water not being the correct temperature. Please do not hesitate to ask the front desk for assistance. It is our pleasure to have the breakfast room back open and ready for your breakfast experience. Our staff is delighted to welcome you and ready to help you enjoy your stay at the Best Western Kent Narrows.

$200 a night for this place? They gouge wedding parties and their guests. The walls are paper thin and the place is badly run down. The only redeeming thing is the ability to walk to some nice restaurants and bars. Go elsewhere people.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit and are delighted that you enjoyed your visit to Kent Narrows. There are fabulous restaurants for dining, awesome dock bars for drinks and listening to live bands, walking trails, outlet shopping, and more. Kent Narrows is a popular destination for weddings, fishing charters, golfing, hunting, and more. We look forward to having you as our guest.

Property is 31 years old but has had upgrades and is as well maintained as possible with current difficulty getting enough help. Easy on/off US 50 at Exit 42. Good seafood restaurant immediately across the street with others a short walk away. A/C a bit noisy but worked great - 100° outdoor high while we were there.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our location is perfect for guests attending weddings, fishing trips, golf outings, outlet shopping, and more. We appreciate the compliments and are delighted that you enjoyed your stay with us.

My friends and I stay here a couple times a year to get out of the city. The property is clean and well-maintained, staff are friendly and helpful, and the location is great! During our last visit, the front desk staff were extremely accomdating when our fishing trip returned earlier than expected. During a weekend the hotel with completely booked, they were able to check us in earlier than anticipated, which we truely appreciated since we were on the water by 6AM. I really enjoy staying here and many restaurants are within walking distance, which makes this property a great little getaway for a girls weekend.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. It is wonderful to read your review. We are delighted that you enjoy staying with us when you are in town. Our front desk staff is always ready to help you enjoy your stay. Have a safe and happy Labor Day, enjoy the last few weeks of summer, and we look forward to your next visit.

Everything was as expected. The room was clean with great amenities. The breakfast was fresh and delicious. The front desk staff was wonderful and very helpful. Everyone we encountered from the hotel staff was very nice. We would definitely stay here again.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the compliments and are delighted that you enjoyed your stay. We look forward to seeing you again and wish you the best on future travels.

Visiting my daughter and her family in the Grasonville area, recently for about a week. Staff was great in meeting our needs and responding to our requests. Little things like the breakfast bar staff providing hot water for tea, front desk providing a bath mat for added safety; housekeeping staff friendly and courteous. Accommodations very comfortable. Pool, whirlpool area very nice. Good location 2 miles from grocery store and across the street from many wonderful dining options--walking distance. We'll definitely book again when returning to this area.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are so delighted that you were able to spend time with your family and enjoyed your stay with us. It is so important to make sure that you are comfortable while visiting family. We hope you were able to capture great family photos and take home many great memories. Family time is so important during these difficult times. Thank you for allowing us to be part of your journey.

We had a great time, very clean and friendly staff. We had a nice view from the 3rd floor. Pool was small but indoors, not many places in town deliver food after 11:00 pm but there's a snack bar in the lobby. I absolutely will return.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the kind words and look forward to your next visit. Our views from the 3rd and 4th floor offer scenic views of the Eastern Bay and awesome sunsets. Enjoy our heated indoor pool, hot tub and sauna.

Thought the view would be better but all in all it was a nice visit. We went to St Micheals for our anniversary and this was the closet hotel we could find. Plenty of restaurants and bars across the street. I recommend the Jetty.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows waterfront area is best known for seafood restaurants, dock bars, walking trails, and live music on the weekends. The Jetty is a great place to unwind and enjoy live bands. There are also local beaches that are a short distance from the hotel.

Place is clean and great customer service. Since I left early morning before breakfast the attendant prepared a to go bag. This was my third time at this location. I totally recommend if you are looking somewhere to stay near Kent Island. Thank you

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing our location while planning your fishing trip. We do have grab and go bags for those who need to leave before breakfast opens. Each room is equipped with a mini fridge and microwave. We hope you enjoyed your fishing trip and caught fish to take home.

WORST EXPERIENCE OF MY LIFE! DO NOT STAY HERE. Background: My fiancé and I booked a $200 room at this location for our first vacation together. We drove 5 hours with the intention of going out on the town that night, staying at the hotel, then hitting the art museum as well as some other museums the next day. The First Day: After driving 5 hours we were excited to spend some time relaxing before going out that night. We had booked this room explicitly because it came with a jacuzzi bathtub, It didn't have a good view or any other perks So as soon as I dropped my bags in the room I jumped right in the tub. I followed the directions provided on the wall and then leaned forward to turn on the jacuzzi... THE INJURY: As I pressed the button THE JET OF THE JACUZZI FLEW OUT AND HIT ME IN THE BACK. It was incredibly painful as I lifted the jet in my hands and processed what had just happened. My fiancé turned the jacuzzi off and helped me out of the tub, My eyes filled with tears as I tried to sooth the GIANT WELT ON THE MEAT OF MY BACK. My fiancé went down stairs to inform someone of what had happened, The worker asked if I needed to be hospitalized, because the welt was on the meat of my back and not my spine, he said no. She then proceeded to fill out an accident report and said we could move rooms two doors down until a manager could be contacted. My finance insisted that she came up stairs to see what had happened, and she did. He showed her the tub and the piece of jet that came out as I laid on the floor in agony. She asked again if I needed to be hospitalized and I said no, saying I didn't feel like anything was broken, then she left. After the injury: I spent that night and the next day in the bed of the hotel room, not getting up until we had to go home and my fiancé helped me to the car,. A MANAGER NEVER CONTACTED ME ABOUT MY INJURY OR CHECKED ON ME AT ANY POINT. For the ENTIRE NEXT WEEK I HAD PERSISTANT BACK PAIN AND GREW TO REGRET MY DECISION TO NOT BE HOSPITALIZED, but also knew going to a hospital in another state would not be ideal. After back and forth with corporate (who I had to get in contact with through a number on the internet) they informed me that the Kent Narrows location is INDEPENDANTLY OWNED and they could not help me other than contacting the Kent Narrows Inn with my information. They did so, after about a week the manager, Sonya, contacted MY FIANCE, NOT ME, ABOUT MY INJURY. She 'apologized' by sending a $50 travel card for best western to our home. A card worth 1/4 of the cost of our room. I did not agree to this compensation and was offended that she thought an injury and a ruined vacation was worth $50! I called her and she informed me that she was not willing to help any further, when i asked to speak to the co-manager, Mark who had originally answered the phone, she lied and claimed he was not there, clearly insulting my intelligence, Then preceded to tell me that she had paperwork that showed that I left the hotel the night of the jury, when I asked for this evidence to be sent to me, she told me she was done with the conversation and would not be speaking to me any further, Clearly caught in her lie. If I was not states away at this point id be in their lobby requesting to see their camera footage! I could not believe that this woman was insinuating that I was lying! I hung up to gather myself before I became enraged. I called back shortly after and Mark answered the phone. I told him who I was and he put me on hold. After a minute or so Sonya abruptly jumped on the phone telling me my case was over. I told her I would like the information of the owner and she refused, saying my only option was to email her what id like to say to the owner, and she would "forward it to him". Well this was a few weeks ago and I have not heard anything back from Sonya or the owner. This Best Western Location is a joke and a hazard to its paying customers.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are sorry if you are not happy with our response and the response from the corporate office. Any incidents that occur on the property are immediately recognized and rectified. We take any and all injuries very seriously. This incident has been reported to our insurance company and all of the jets on the whirlpool tubs have been inspected. We wish you the best and hope that you continue to promote Best Western as a great place to relax and unwind.

Do not stay at this BW. Our room was dirty, old, poor lighting (dead bugs in light fixture in bathroom) and we were eaten up by bed bugs & fleas. Had to go to Pharmacy store before we left. Informed the front desk and was mildly apologetic. I asked they fumigate the room prior to any other guests staying in the room. The person said it had just been done but would call the company again. Only offered a $40 discount.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are disappointed in your review. However, our hotel takes precautions and has monthly treatments performed on the rooms and the outside of the property. Your issue was discussed upon check out and a discount was taken off of your bill. At that time, you should have addressed your displeasure with the amount. We do not wish this to happen to any guest and always take immediate action to prevent further issues. Bed bugs and fleas originate from the guests occupying the room and do not represent a dirty hotel. We take pride in our hotel and we thank our guests for letting us be part of their journey.

Room was large and clean. Born and raised in this town. We were here for family funeral and decided not to stay with family but at a hotel for the first time. Really enjoyed it. Loved the access to the restaurants right across the road.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. You have our deepest sympathies for your loss. We hope family was able to gather and enjoy great memories and make plans to get together more often.

We love coming to this hotel and always do on our runs between Florida and New Jersey to visit family. We're never disappointed and we can have dinner across the street at the Fisherman Inn with the best seafood.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are so delighted that you make us a part of your trip from New Jersey to Florida and back. So many travelers enjoy the Route 301/50 trip and enjoy stopping for a meal at one of the fabulous seafood restaurants.

From the outside, the hotel looks shabby, but the rooms were clean and up to date, comfortable and quiet. The staff was courteous and as accommodating as possible considering how busy they were. For a moderate type hotel, our stay was good.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
A popular stop along the Chesapeake Scenic Byway, this area serves as a welcoming spot for visitors to the Eastern Shore. Several waterfront venues are available for small retreats, weddings, and celebratory events. Golf, fishing, outlet shopping, and walking trails are among the favorite activities while visiting Kent Narrows.

The room was okay for what we needed but would only stay for one night. You walked into the room from the outside which was not too clean. Breakfast was not good. Room was clean but bathroom very small.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows waterfront area is best known for award-winning seafood restaurants, world class marinas, waterfront hotels, and as a place to enjoy live music. Well known bands and musicians entertain during the season and on weekends throughout the rest of the year.

We love staying here anytime we go to visit family in NJ. Comfortable, calming, Quiet and clean with a great seafood (Fisherman's Inn) restaurant across the street. Won't stay any where else. No buyer's remorse here.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate your visits and it is always a pleasure to have you as our guest. The seafood restaurants and dock bars are a great place for dining and enjoying being by the water. There are excellent sunsets to view and awesome food to eat. Our staff is here to make sure you enjoy your stay. We look forward to your next visit.,

My Thirty-One team used the Chesapeake Bay Room for 3 days for our annual meeting. We had an amazing experience and all of the staff was so helpful! But Sonya was absolutely fantastic! She went above and beyond to make sure we had everything we needed and access to the outdoor area as well! All at an amazing rate and with a smile. We will definitely be back!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. What a fabulous review and Sonya is a fantastic employee. We welcome you back any time you have a meeting in the area.

The hotel is very convenient to restaurants, shopping and walking trails. Have stayed here several times and the staff is always friendly and accommodating. The rooms are very clean. The hotel is also close to the exit so easy to get to.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The Best Western Kent Narrows is conveniently located off of Route 50/301 at exit 42. We are a short walk from seafood restaurants, dock bars, and walking trails. Enjoy the scenery while sitting outside of your room. Our staff is here to help you enjoy your stay. Have a safe and happy summer.

Stayed at this property overnight on our way to our final destination. Room was clean and comfortable and the hotel is conveniently located close to a number of dining options. Breakfast offerings were sub-par, so plan on eating breakfast someplace else.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stopover at Kent Narrows. There are many delicious restaurants for breakfast. lunch, and dinner. We offer a complimentary breakfast with eggs, sausage, waffle maker, sausage gravy and biscuits, and more.

Rooms are clean and loved the bay view . Breakfast was excellent and service was friendly. Quick checkin online and if a member , 2 bottles of water upon checkin. Great restaurants within a short distance, walkable distance. Restaurant and bars close around 11pm.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being a Best Western Rewards member. There are many benefits to the program and the summer promotion is going strong. We are delighted that you enjoyed our complimentary breakfast and our friendly service. Kent Narrows has delicious seafood restaurants and great bars for entertainment. Thank you again and we wish you many safe and happy travels.

This was A very good hotel. We stayed in a King Spa Suite. The room was very clean. The Spa Tub topped off a very relaxing Day. The Hotel is within walking distance of numerous restaurants. The breakfast was sufficient with plenty of choices for all tastes.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed one of our rooms with a jacuzzi tub. What a wonderful way to relax at the end of the day. Please make sure to enjoy one of Kent Narrows excellent seafood restaurants. Enjoy a cocktail at one of the bars and watch the sunset. Wake up and enjoy our complimentary breakfast with eggs, sausage, waffle maker, sausage gravy and biscuits, and more.

Perfect location to enjoy seafood restaurants within walking distance. Very clean, well maintained facility with friendly staff. Daily delicious breakfast with great food and beverage options. Fresh hot coffee and tea in lobby area 24/7/365. Be sure to explore the Cross Island Trail (beautiful nature trails with a 10 foot wide paved surface) that views wildlife in an environmentally sensitive design safe setting with canopied forests, bridges over streams and access to public parks. This wonderful area is a slice of heaven, my bride's new "happy place" that we will visit again!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much for your wonderful remarks. The Cross Island Trail is a wonderful trail to enjoy the scenery. We are delighted that you enjoyed the complimentary breakfast. Be sure to dine at one of the several seafood restaurants and enjoy a beverage at one of the dock bars. Our staff is here to make sure that you enjoy yourselves while visiting Kent Narrows. We look forward to seeing you again.

Room was clean, quiet, and comfortable. We found that it was easy to get out early in the morning to catch the boat. Check in the prior evening was a breeze, and the clerk was extremely friendly and helpful.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. It was our pleasure to host your fishing group and we hope you had fun on the charter.

We made this reservation at the last minute since we were not satisfied with a different hotel in another city (not a Best Western). This location was perfect and the room was clean and very comfortable. The breakfast was also very good. It was conveniently located near the restaurant we wanted to go to as well. It was very quiet even though it looked like it was quite full. We would recommend if you are in the area.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the positive comments. It is wonderful to read how you enjoyed our clean and comfortable rooms. Our breakfast room is open again after having been closed for a year and a half. Thankfully we are entering the new normal and travelers are getting back out. We are delighted that you enjoyed one of the several seafood restaurants (all within walking distance). We look forward to welcoming all of our guests this summer and wish everyone a safe and happy summer.

Nice hotel in the center of Kent Narrows, MD. Pet-friendly in some rooms only. Great view from hotel window facing water. Beautiful pool and hot tub area. Cleaning and maintenance staff visible everyday and room seemed mostly clean.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We wish the weather had been better for the long weekend. Our staff thanks you for the review and we are delighted that you enjoyed the indoor pool and hot tub. The restaurants and dock bars are a great place to relax, enjoy delicious seafood, and a beverage. Enjoy the views from the balcony.

What a great spot the Best Western Kent Narrows Inn is! Sonya Rose, Front Desk Manager, made our visit 10x better with her kind welcome & great hospitality. She was an absolute delight. Thank you for a great stay!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. It is wonderful to read about your experience at the Best Western Kent Narrows Inn. Our staff is here to make sure you have an enjoyable stay. Sonya is an expert in her field and truly loves the hospitality business. We look forward to seeing you again.

This Best Western really has the extras...indoor heated pool, jacuzzi and sauna, 24 hour coffee bar in lobby, breakfast bag with more than anyone can eat, refrigerator with freezer section, microwave, luggage carts...lots of little extras that make staying there enjoyable. We traveled with our 2 dogs and worked from the room. We stayed 6 nights and it worked out well. Only thing missing was towel racks, but maybe that is because it seemed fairly freshly painted. Very clean and comfortable place to stay!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. Our indoor heated pool, hot tub, and sauna are waiting for you to relax and unwind. We are excited that we will be able to open up our breakfast room. Enjoy our waffle maker, sausage gravy and biscuits, ready made eggs, bacon, and sausage. Excellent seafood restaurants and dock bars are within walking distance. Take your pet for a walk along the cross island trail. There is much to do and see in Kent Narrows. We look forward to your next visit.

Came back for our second visit. Wonderful environment and centrally located. Great and responsive staff who are down right nice, caring people. The property is clean and well managed. We loved staying while ‘Lucy and Ricky' the annually visiting duck couple, protected their egg laid right outside the property doors.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much. It was such a delight to see you again. We are delighted that you spent time visiting the Blackwater Refuge. There are so many wonderful places to visit to see wildlife on the Eastern Shore. Ricky and Lucy are still protecting the egg and we will keep you updated on the progress. Stay safe, stay healthy, and we look forward to seeing you again.

Create location. Upon first entering, room smells like old smoke. Worst was seeing a blood mark on toilet seat. Overall decent stay. Really, management should just be double checking or spot checking random rooms in order to ensure cleanliness is being met.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. The Best Western Kent Narrows certainly does not want our guests to find problems with the room. It is our commitment and duty to inspect rooms to make sure that the guest will be satisfied. We apologize for missing the mark on the toilet seat. We also apologize for smokers who do not follow the rules. Smokers ruin it for everyone that wants to be able to rent a room at a property that is non smoking. Enjoy the location, the restaurants, and the dock bars. Next time, we hope we deliver on our commitment to cleanliness.

The rooms were VERY clean and quiet. Expected less for the type of hotel. Also the front desk staff was very nice and helpful. Great they accepted pets. There was confusion about early check-in and I was told one price on the phone and another when I arrived, yet the front desk staff fixed it immediately.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing us to host you and your pet. Best Western Kent Narrows loves meeting all the pets and getting the chance to interact with them. We have a piece of land next to the hotel for walking the dogs and there is also a nice walking trail on Kent Island.

I have been here for 7 visits with each stay being 2 to 6 days. It is a great hotel with incredible views of the docks, boats, bay and if you are on the bayside you will see magnificent sunsets. There are 7 fabulous restaurants all within walking distance. Each has there own unique style of making crab soup. Try them all.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the positive review. The restaurants are within walking distance. Each one is known for its delicious seafood. The Jetty Dock Bar and Big Owls are great places to enjoy sunsets and music. Our rooms include two chairs outside for enjoying the sunsets. Please do not ruin it for others by smoking on the walkway,. Enjoy our gazebo outside and bring along some charcoal, burgers, and chicken to cook on our grill.

Good location for town, hiking trails & outlets. Although the room was clean and staff was lovely, the riff raff of people who pour into this hotel/motel after the Saturday night bars was horrific. Would never come back

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We apologize for the behavior of some guests when they return from the bars. It is unfortunate that some guests have to ruin it for others. We ask our guests to be considerate of other guests during the late night hours. Kent Narrows has many fabulous bars and restaurants. Enjoy the bars and then return to enjoy the peace and quiet. Everyone deserves a good nights sleep.

Hotel was prime location for us to walk to all the surrounding bars and restaurants!! Perfect!!! Check in was easy and staff were super friendly! Would definitely stay here again!! Rooms were clean and the AC worked well.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for the response. We are so delighted that your trip to Kent Narrows was a success. The weather is warming up, the restrictions are easing, and the bars and restaurants are glad to welcome everyone back. We are delighted that you enjoyed your stay at the Best Western Kent Narrows.

Very nice hotel for a best western could tell it was recently updated. Wish I knew the hot tub wasn't working as this was the reason I booked this hotel. The pool was very warm which helped and it was very quiet.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are excited to announce that the hot tub is now open!!! We apologize that it was not available for you during your stay with us. Thankfully, you were able to enjoy the heated pool.

The room I was checked into was dirty, had to go back to the lobby and wait for another room to open up; made me late to a wedding. The new room smelled strongly of weed. Lastly I woke up at 5 am due to a couple fighting outside my room. Worst experience ever

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the rude guests who disrupted your stay. We also apologize for the rude smokers who disobey the non smoking policy. We ask our guests to be mindful and respectful of other guests. Please do not stay here if you are going to fight or smoke. There are other options for lodging in the area and we suggest you give them call. Our goal is to provide clean and comfortable lodging when visiting Kent Narrows.

This hotel was upgraded very recently including plumbing fixtures, It is very competitive with other hotels/motels in the area. Easy access to Annapolis as well as areas on the Eastern Shore, for Example St. Michaels, Rock Hall, and Chestertown.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the kind words and welcome you back to Kent Narrows. We have made recent upgrades to the place including a gazebo in the back with 2 grills for cooking out. As the weather warms up and the "new" normal returns, enjoy Kent Narrows with fishing, golfing, shopping, and sightseeing.

I went to this hotel becasue I had to work a double shift at work and didn't get off until midnight I was due back into work at 4am. I needed a place to sleep due to I live 45 minutes from work. The hotel was good for the 3 hours I was there to sleep I did not have any problems. Kent Narrows and Kent Island are a good place to visit if you are in the area.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the positive remarks about the Best Western Kent Narrows. Whether you are travelling for work or for leisure, we welcome you to Kent Narrows. Enjoy the restaurants, dock bars, walking trails, beaches, and more.

I stay here for work, and with best western rewards the prices are great. They are also good with booking.com. I also really like that this hotel is pet friendly so if you want to see the sites on Kent Island and bring your pet I recommend staying here.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. I am delighted that you and your pet have found the Best Western Kent Narrows. Your pet will enjoy the walking trails for sightseeing and our adjacent field for exercising. Please visit our website or contact the 1-800 number for reservations.

Room was great for $99. Beds could have been more comfortable. Very clean. First floor in back was very convenient for dog. Grassy, stone wooded area was perfect for his "bathroom breaks." Continental breakfast was very impressive. Even though boxed, it came with a microvavable 'sausage, egg, cheese biscuit sandwich, pastries, muffin, yogurt and nutri grain bar. AND, it was DELIVERED to our room from the front office refrigerator.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are so delighted that you enjoyed your stay with us. Thank you for mentioning the convenience of our pet policy and how much your pet enjoyed staying with us. We cannot wait until our breakfast room is allowed to re-open. Until then, please enjoy our bagged breakfast to go. Our staff is here to make sure you enjoy your stay. Have a comfortable sleep in our Serta Pillow Top Mattress, swim in our heated indoor pool, and dine in one of the many delicious seafood restaurants (all within walking distance). We look forward to seeing you again.

Had to stop over in Kent Narrows after a traffic accident and the staff was extremely gracious in accommodating us (and our dog) during an emergency. The rooms were clean and well kept and they were nice and warm as well!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We know how frustrating the traffic can be after an accident. We hope everyone was safe. We always welcome pets to our hotel for an extra fee. There is a piece of land next to the hotel that is perfect for the pets. Kent Narrows has delicious seafood restaurants within walking distance. We are delighted that you enjoyed our clean rooms and that the staff was able to accommodate you during this unplanned stayover.

Short but sweet getaway with my honey. We toured down all the small street streets in St Michael's and explored the coastal areas. Loved the in room hot tub, king bed, spectacular sunset and water view. Def walk across the street for a wonderful meal. Staff was great too! Ahhhhh

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. We appreciate the positive remarks and are delighted that you enjoyed the room with the hot tub. We have added new 49 inch LG Televisions with a swivel wall mount. Additionally, we have a gazebo outside with an area to barbeque hot dogs and hamburgers. Enjoy the local seafood restaurants and explore the surrounding areas. We hope everyone has a chance to get out now that the weather is warming up.

Last minute decision to visit Kent Narrows for overnight stay. Hotel staff was very helpful ... even offered the use of a sound machine during our stay. Room was large, clean and very nice. Would definitely stay again. Only negative was our next door neighbors who decided to party "loudly" until after midnight.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing us as your last minute decision for your getaway weekend. We appreciate the positive comments regarding the clean rooms. We do have sound machines at the front desk for anyone wishing to borrow one. Please do not hesitate to contact the front desk whenever there is a noise disturbance. We do not tolerate noise disruptions and will immediately contact the guests. We look forward to seeing you again.

Stayed here on the spur of the moment as we traveled home. We did not have reservations but there were rooms available. Room was bigger than I thought it would be and were clean. Was very happy with our one night stay.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for allowing us to be your stop over on your way home. We hope you enjoyed the delicious restaurants located across the street. During these difficult times, we are making every effort to provide clean and safe accommodations. We hope you enjoyed watching television on one of our brand new 49 inch LG televisions. Located off of Route 50/301, we are an excellent choice when travelling from New England to Florida. We look forward to seeing you again.

great location price was good. service was a bit lax but that was due to the Virus restrictions. Rooms were clean and neat. heating system worked well. Nice view of the Bay. Clerks were very accommodating and friendly

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Happy New Year! We wish you a healthy 2021!

Pool was at a chill temp. Air temp in pool area and bathroom for changing was cold. Pool was the entire reason I chose this hotel and it was miserable. Breakfast bag was good. I met 3 Hotel staff. 2 helpful one grumpy weekend desk lady.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Our pool heater has been repaired and the pool room is nice and toasty. We apologize for the inconvenience. The pool water is 85 degrees and the pool heater is blowing out 85 degrees air. Our pleasant staff is here to welcome you and make sure you have a safe and enjoyable stay. Merry Christmas and Happy New Year.

Nice but realize you are walking outside to get to your room. That is the intended Best Western model but it can be very uncomfortable with wind blowing and temperature below 32 degrees. I was alone and in town for a funeral but with my family I would not book this venue unless temps were well above 32 degrees.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the feedback. The building was built in 1990 as an exterior corridor property. We looked at enclosing the building, however, we would have to install a fire sprinkler system in the building. The cost is just too much at this time. Please come back during the summer months and enjoy sitting out on the balcony. The sunset views are spectacular.

This Best Western is one of the best hotels I have stayed at. There is a nice view, allot of local food that is delicious and easy to access. The Accommodations and amenities are outstanding and the Housekeeping services were very helpful and timely.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We are delighted with your comments. Our staff is working thru this difficult time to ensure the cleanliness of our rooms. We cannot wait to return to normal operations. In the meantime, we will continue to take the necessary precautions as instructed by Best Western. Please stay safe and stay healthy. We wish everyone a Merry Christmas and a Happy New Year!

It's a PEEPING TOM'S PARADICE. The rooms were clean and comfortable but make sure you manipulate your curtains to ensure nobody can see in your room. Even with them closed all of the way you can see the beds via a mirror on nearly every room. I told them about it the last time I stayed but they didn't do anything about it.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are not aware of any issue. I guess you have to be intentionally looking for a way to see into the rooms. This is certainly not acceptable behavior at the Best Western Kent Narrows.

Driving to Florida from NJ we got a late start and decided to stop for the night. Needed a pet friendly hotel - the BW in Easton did not accept pets however the 800 reservationist searched for one that did close by. Limited time to check TA reviews so we took a chance and are so glad we did. Friendly front desk employee immediately made me feel comfortable but the next and most important test was room cleanliness - 5 out of 5 stars. Will keep this on my list of favorites on TripAdvisor and once you stay there you will too. Happy Thanksgiving!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Many travelers from New England find this a convenient stop on the way to Florida. The seafood restaurants and dock bars are a great reason to stop for dinner and drinks. We are delighted that we were able to accommodate you and your pet. Happy Thanksgiving and we look forward to seeing you on your return trip.

Sonya is sooo nice! We want to say how much we appreciate the service we received from Sonya Rose at the Best Western Kent Narrows MD. She made sure we had a lovely view of the bay, and a strong recommendation for the Jetty Dock Bar for crab cakes. She was so nice and clearly loves making her guests feel appreciated and we do!!! Jack and Angie

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the recognition for Sonya Rose. She works very hard to make sure each guest is happy with their stay. We have so many wonderful restaurants and dock bars within walking distance. Come back anytime to enjoy our service and accommodations. Sonya and her staff will be here to welcome you with a big smile.

I've never had any discrepancies staying at this Best Western. Management is the best I've seen in years in the hospitality industry. Extremely clean and hospitable. I work in customer service so I expect the best. No complaints, super clean and fun. Thank you guys !!!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We are delighted that you enjoyed your stay with us. The Best Western Kent Narrows continues to make improvements so that our guests will return to the area. We understand that these times are making the hotels make difficult decisions on how to operate. We appreciate your comments on our clean accommodations. We wish everyone to stay safe and stay healthy as we await a return to normalcy.

We really enjoyed our stay! The staff and the community are very friendly. The area is so beautiful and relaxing! It was exactly what we needed and look forward to spending time in the area again very soon! And of course it will be with Best Western. The rooms with the Bayview are so amazing and the bed was very comfortable! I'm telling you it was so RELAXING!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. We are delighted that you enjoyed your stay. Kent Narrows has so much to offer for relaxation, sightseeing, and exercise. Enjoy the dock bars for gorgeous sunsets. Walk or bike along the Cross Island trail to enjoy the fabulous water views. Thank you again for staying at the Best Western Kent Narrows Inn.

This place is a real gem. Perhaps the outside seems a little dated, but the rooms have been updated and are well appointed and clean. The hotel staff was very helpful. Plus when you consider that it was CONSIDERABLY less expensive that the other properties nearby, we felt like we really lucked out!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so glad that you discovered the Best Western Kent Narrows. Thank you for letting us know how much you enjoyed your stay.

Very clean, quiet ,nice staff and it was just us girls and we felt very safe it was a girls night out so we we're close to everything we wanted to enjoy that evening. Bed and rooms very nice oh and we loved how the towels were folded So cute lol. Over all we enjoyed our Ourselves so thank you

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for letting us know about your stay. We are delighted that we were able to help you enjoy your stay. Our housekeeping staff likes to experiment with different ways to fold the towels. We are committed to keeping our guests safe and healthy during these difficult times. Thank you again and we look forward to your next visit.

i was busy each day i was there i got up every morning grabbed breakfast and headed for the pond came home in the evening and was ready to relax -- the fisherman's inn was a very good restaurant right across from hotel the staff was readily available with directions etc i had a great view of the harbor and even though it is located on a mail road the traffic noise was minimal

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Wow, the radio-controlled sailboat regatta sounds like a very good experience. We are delighted that you were able to enjoy the event during this pandemic. Thank you for your response and for letting others know how much you enjoyed your stay at the Best Western Kent Narrows. Stay healthy and stay safe.

I suppose if our room was on the route 50 side of the building our stay would not have been as nice. This is an older building with all outdoor entry. It's nice to sit in front of your room and look beyond the buildings to the water. Many boats to see on the Kent Narrows to the right. Also to the right is an excellent walking/bike trail if you have the time. This place is nothing fancy but is an all around nice place to stay. You can walk to all the seafood restaurants across the street .

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed all that Kent Narrows has to offer. Bring your bicycles to enjoy the Cross Island Trail and stop at Terrapin Park to enjoy the sunset. The restaurants and dock bars are within walking distance and offer delicious seafood. Come enjoy the start of oyster season at Harris Crab House. Our bay side rooms offer wonderful views of the Eastern Bay. We look forward to your next visit. Stay safe and stay healthy.

My boyfriend and I love visiting Kent Island, MD. When we visit, we always like to stay at the Best Western. It's located in walking distance of most restaurants. The hotel has a friendly staff and exceptionally clean rooms.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit and are delighted that you enjoyed your stay with us. We hope our guests are taking advantage of the delicious seafood restaurants within walking distance. The bars offer great happy hours and a chance to relax by the water. We hope everyone is staying safe and staying healthy. Together, we will get through these difficult times.

The room was fine for my daughter and I for the few hours we were there. The night shift front desk clerk could have been a little more friendly. Didn't even ask me how many or any questions, just said it would be $130 for the night period. Didn't tell me where anything was or what time check out was, and no books in the rooms for help. I even heard people outside complaining about how rude she was after we checked in. I know I should have asked more questions, but was tired from driving 8 hours. Maybe some training in people skills would be good.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We will take your suggestions and continue to provide quality service to our guests. Our front desk staff goes out of the way to make sure guests are welcomed to Kent Narrows. We apologize for any isolated incident that caused you to feel otherwise.

Clean, clean clean!!! Stayed on the fourth floor facing the water. Across the street from restuarants, pubs etc. and less than .5 mile from other well known establishments. Parked our car and walked to dinner! Check in and check out easy and fast! Will be back!! By the way did I mention how clean everything was- definitely felt safe!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your stay. During these difficult times, we are working hard to make sure you feel safe and welcomed. The area restaurants are taking precautions while serving delicious seafood. Thank you again and we look forward to your next visit to Kent Narrows.

we had a clean room and the people were very nice the pool was all some and thay had coffee watched a great sun set and bar and restaurants were with in walking distance and thay had a great acess to the bike trail and walking trail

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the positive comments regarding the clean rooms, awesome pool, and watching the sunset from the balcony. Enjoy the biking/walking trail that takes you to the Bay Bridge. The restaurants and dock bars offer wonderful seafood meals, delicious happy hour cocktails, and spectacular views of the Eastern Bay. We welcome you anytime to relax and enjoy Kent Narrows.

The name is misleading, it is not an inn or a hotel, it is a four story motel. While the motel is conveniently located for the area marinas, it is falling into the lower ranks of a clean hotel/motel category. We only stay here during the week to be near our business when it's affordable and move on Fridays to the Holiday Inn Express or the Hilton which are usually cheaper and much cleaner and more modern. The BW is still okay but needs renovated. It does have an elevator at one end which is nice. Covid19 has changed many things in life including room service. Understandable. But by now staff should have be trained and have their act together. Each time we check in we get different info. Coming back late one night we took are soiled towels down the the front desk and the desk attendant said"what do you want me to do with those?" You have to ask for replacement everything as you need it. Hot and muggy days created a pile of dirty towels and washcloths and garbage by the time we left. BW needs a better system like other hotel chains.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your comments. COVID19 has caused the industry to make many changes to operations. We are working hard to cover all areas of our enhanced safety protocols. Housekeeping offerings will be modified for stay-over guests, including the elimination of a full cleaning service unless specifically requested by guests. We wish you the best of travels wherever you decide to stay and hope that you remain safe and healthy during these difficult times.

We had a great time at this motel. Clean rooms, friendly staff, great view and across the street from great restaurants. Close to some nice little beaches and 1\\2 hour out of Annapolis. We enjoyed the Jetty restaurant across the street which had some delicious crab dip and awesome crab soup.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed our clean rooms, friendly staff, and great views of the Eastern Bay. The restaurants are serving delicious seafood and excellent drinks. Enjoy a view of the Eastern Bay and relax on one of our local beaches. We look forward to your next visit.

Without a doubt, I have never felt so ripped off in my life. $250 for that room was robbery. It was worth maybe $125. I have slept in better tents while deployed in the Middle East. The young lady at the desk was very nice and helpful; I never said a word to her because its not her fault that Best Western puts out a crap product like that. The decor was like something out of "Dynasty" or "Knotts Landing" , it was that old. And if anyone at BW thinks its "chic" or "tasteful", I challenge you to put that in YOUR house- and let other people see it. Bathroom was poorly cleaned; toilet seat hinges are stained yellow from all the urine. Water stains behind toilet; shower sprays all over the room. A/C blew straight up into the curtains; only solution was to open them and let the world see into our room. Continental Breakfast was a joke- I have to take frozen food back up to the room to heat it up? Covid or not, thats some of the dumbest crap I have ever heard. The "Bayside View" included a parking lot, a road, another parking lot, then a waterfront restaurant, then about 1 mile away was the Chesapeake Bay. No thanks. Service gets a Very Good because the young lady at the front desk was great. Location gets an "Average" because being in Kent Island, you are within walking distance or a short drive to everything. You would think a great location like that would be nicer and that Best Western would offer a great room at a great rate worthy of the location.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Please come back to enjoy the view of the Chesapeake Bay. Please come back to enjoy delicious seafood at the several seafood restaurants. Please come by to enjoy the dock bars. Please read the many reviews from satisfied guests and take into consideration how hotels have to operate under COVID-19 conditions. We are proud of the staff and proud of the effort that the staff makes every day to please our guests. Please come back to experience all that Kent Narrows has to offer.

This is one of the worst hotels we have stayed in. The room smelled and the TV remote didn't work and the mini-fridge didn't work. I called down to get another remote and the fridge repaired and was told that the maintenance was off today and they couldn't do anything about it. Plus there are two cheap lawn chairs in front of every room and shirtless men were sitting out there drinking beers and becoming very belligerent.

The room was clean it needs to be updated though we had a nice view of the bay from our room. We were able to sit outside our room with the chairs they have setup outside the rooms. The staff was friendly and helpful will stay there the next time we visit.

Room was nice and clean. However the ac was off when I arrived and never was able to catch up. Room temp got down to 75. Not real bad but I would have liked it a little cooler. Desk clerk was nice and helpful. Bar and restaurant across the street was excellent

Used to position us for a fishing trip the next day. It was clean and very handy to restaurants for our trip. I would go again because of its proximity to the Chesapeake and all the other water activities.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate your visit and hope you had an enjoyable fishing trip. Be safe and be healthy.

Rooms were clean and spacious. Breakfast was okay. They are doing their best during the pandemic. Staff was hard to come by. I waited 20 minutes at the front desk until someone finally appeared to check me in. Similar experience with check out.

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your concerns. The Best Western Kent Narrows is staffed appropriately and ready to help our guests at all times. If there is an emergency that the desk needs to address, that may cause a delay in checking in or checking out. At no time is our desk left unattended without a valid reason.

The staff was very friendly and helpful. I had left my Apple Watch behind and they shipped it to me for free priority. No problem with theft or faith in them. They were upfront and honest and returned it to me. With Covid the cleaning of rooms while staying multiple nights is not standard for health reasons. But the room on check in was spotless. Would use again if we go to Kents Narrows. Thanks!

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that we were able to locate your watch and return it to you. Stay safe and stay healthy.

Room was clean, disappointed in the pool - clear as mud - didn't use it- bag breakfast was just alright but don't know what else they could do in this time with Covid-19. It is what it is , they had mask for sale for a dollar each - good deal , bought a couple .

marc lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
With the summer season in full swing, the guests have been enjoying a dip in the pool. We have been constantly checking the chemicals and making adjustments to the water. Today, the pool is crystal clear and ready for your enjoyment. We apologize for any delay with adjusting the chemicals in the pool. As the usage increases, there may be times when we need to temporarily close the pool. However, it is always ready afterwards for a refreshing swim.

Best Western Kent Narrows Inn is a great property and I came back as a returning guest. Best Western has a promotion I participated which was stay once, get $25 gift card to use next stay. The quarantine was tiring so I wanted to go on a vacation. I texted the property wondering if rooms were opened early and my room was available before 2 PM. When I checked in, I got upgraded to a bayside hotel room. This property recognizes their elite members for space available upgrades while I am a BW Rewards Diamond Elite Member. Marc and Sonia are great Best Western staff to make this stay a great experience. I like how this hotel is near Kent Island Scuba as I stopped by that dive shop on my trip. Kent Island Scuba staff are friendly. I like how the bay side hotel rooms have chairs outside the hallway to enjoy the balcony with the beautiful view and it is convenient if I need to go downstairs. The pool was nice to use at this hotel as I have not been able to use a pool since March. The breakfast burrito or sandwiches were a nice touch for grab and go. There is no other hotel I'd stay at in that area, I'll use this Best Western for my next visit.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit. We hope you are staying safe and healthy. We appreciate the kind words and are always delighted to have you as our guest.

Check in was at four, I got there at about 2:45 and they took me right in no problem. When I made my reservation on the one 800 number I reserved a non-Waterview non- Bayside room, without even asking the general manager upgraded me to a base side with a glorious view. Staff was friendly, hotel was very clean as well as the room. Would not hesitate to stay there or Check in was at four, I got there at about 2:45 and they took me right in no problem. When I made my reservation on the one 800 number I reserved a non-Waterview non-bayside room, without even asking the general manager upgraded me to a Bayside with a glorious view. Staff was friendly, hotel was very clean as well as the room. Would not hesitate to stay there or recommend to anyone about staying there!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed the view of the Eastern Bay from your bayside room. The Best Western Kent Narrows offers bayside rooms with two chairs outside each room. The general walkway allows guests to view the scenery of the Eastern Bay. Thank you and we look forward to welcoming you again to Kent Narrows.

Great customer Service. Close to Alot of Restaurants. Nice area to stop by and stay when you're travelling to the Eastern Shore. Highly Recommend Fisherman's Crab Deck. There's also a Marina area with places to eat drink & shop!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. The restaurants are open for both indoor and outdoor dining. Please be safe and follow all of the rules. We are located just off of Route 50/301. We welcome everyone stopping by as they travel to the beaches or make their way back to New England.

Traveled for a quick overnight by the bay and highly enjoyed my stay. Due to the pandemic, they weren't offering their breakfast bar, instead, a staff member provided homemade breakfast burritos in a to-go bag. I thought this was extremely thoughtful of the guests and added a lovely aspect to my stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are adjusting to the new normal at the Best Western Kent Narrows. As travel begins again, we are looking forward to re-opening our public spaces. In the meantime, our standards are being adjusted to reflect the new normal. Our breakfast offering is a grab and go bag with a breakfast burrito, yogurt, fruit, bagel, and nutri grain bar. All of the items are individually wrapped. We welcome everyone and please stay safe.

Staff was excellent. Location is awesome. Nice environment. Close to fine dining a couple local bars. And if u don't want to leave that's fine the pool area is a good place to unwind . All and all worth the stay

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate you taking the time to share your comments with others. We hope that everyone has a chance to relax in our heated indoor pool with a hot tub and dry sauna. The area restaurants showcase local seafood and the bars have excellent live bands. Visit Kent Narrows for the walking trails, local beaches, outlet shopping, restaurants, and dock bars. Just off exit 42 on Route 50/301.

Great customer service . Close to alot of restaurants . Great late checkouts. Usually very quiet. Quick check in and out. Pet friendly. Early breakfast.free wifi. Cable television. Smoke free . Elevator

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that you enjoyed your stay with us. The restaurants are within walking distance, the dock bars are a great place to unwind, and the views of the Eastern Bay are breathtaking. Enjoy our continental breakfast with make your own waffles, eggs, sausage, and more. Our televisions feature HBO, Cinemax, and Showtime. Thank you again for making us part of your experience on Kent Narrows.

BW renovations are really nice.Staff as always, very pleasant and attentive. Near tons of restaurants, and nothing beats a February view of the moonlit narrows. Perfect couple's quick getaway from the work-a- day routine.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. This was a great Valentine's Weekend with the holiday weekend and Valentine's on a Friday. The restaurants were busy serving delicious food. The bars were packed with everyone dancing to great live music. Johnny Seaton is always great to listen to as he performs Elvis tunes. We are delighted that you enjoyed your stay with us. Best wishes to you and your loved one.

We enjoyed the location and the room was very clean and comfy. The only drawback was the elevator was not in the center of the building and we had to walk from our room on the end across the entire length of the building to go downstairs. I will return but would only stay in a room closer to the elevator or on the lower floor not the top floor.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows is an exterior corridor building with the elevator at the end of the building. We apologize for any inconvenience this may cause. We do have three stairwells in addition to the elevator. Whether you are on the first floor or the fourth floor, we welcome you to enjoy the views of the Eastern Bay and watch a beautiful sunset. Thank you for staying with us and our staff is always here to help you with your stay.

Best Western Grasonville is a good value for the room. There are times, however, where the room could be maintained by housekeeping in a better manner. The room ammenities are always stocked, but times when housekeeping doesn't put pillows back on bed and instead just leaves them all sitting in a chair and bed is messily made. Breakfast on most mornings is fully stocked and hot.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. Our housekeeping department works really hard to turnover the rooms in a timely manner. We want our guests to enjoy the room and we apologize for any times when the room has not been properly cleaned. Please do not hesitate to let the staff know when you are unhappy. We want to take the extra steps necessary to help you enjoy your stay with us. Your comments help us work with our staff to train them on properly maintaining the hotel. The Best Western Kent Narrows wants to be a good value for the money and a reason for you to return to the area.

Excellent place to stay for a weekend getaway or other occasions, very clean, comfortable, polite and helpful stuff, great location, walking distance to restaurants and bars, and lots of historic sites to visit!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review and for staying with us. We appreciate the feedback and look forward to your next stay with us. Kent Narrows has much to offer in the way of restaurants, dock bars, walking trails, shopping, golfing, fishing, and more.

We will definitely stay here again. Most important is a good night sleep and these beds were great just like home. Good quality mattress for a great night sleep. Very friendly staff. Located near great restaurants.

Best W, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the comments regarding the quality mattress and the friendly staff. We look forward to your next visit.

Very helpful staff, went out of their way to help with a birthday surprise & when a problem with the reserve from another site. They called back right away! Told me about the local restaurants, & night life.

Best W, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so glad that you enjoyed your birthday and that we were able to help you the surprise. Kent Narrows is a wonderful place to enjoy a birthday dinner and have fun at the local dock bars. There are really good bands on the weekends at the Jetty Dock Bar. We welcome you back anytime to the Best Western Kent Narrows.

We've stayed at the Kent Island BW a few times as it's very near our marina and they accept pets. This time was noticeably nicer. They've redone the rooms - they're simple but comfortable - and the ones facing the water have nice views. Also, you can walk to four excellent restaurants literally across the street. The woman on the reception desk went out of her way to help us. Very nice people. We'll gladly stay there when we aren't on our boat.

Best W, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit. We appreciate the comments. It is delightful to read how you enjoyed the renovations, the water view, and the pleasant staff. We are here to make sure that you enjoy Kent Narrows. The restaurants are worth the visit and the Jetty is a great place to unwind. We look forward to your next visit.

We had a great weekend on Kent Island in MD. Found lots of antique places to visit. Trails to bike ride and walk. My favorite place of all is Field of Heather bakery. They make the best Jewish apple cake, they have breakfast quiche that are good and so is their coffee. Oh and their scones are great. The next day we went to the fishing expo. They have stuff for crabbing as well at good prices. The stuff for fishing is a lot. Then they sell pit beef. Whoever made their pit beef, got it right, it was good!

Best W, General Manager at Best Western Kent Narrows Inn, responded to this review
Wow, I have heard many great things about Field of Heather bakery and now I must visit them. Yes, please visit old town Stevensville for antique shopping. The bike trail will take you from the hotel to the Chesapeake Bay. Thank you for staying with us. We wish you the best on all of your travels.

Hands down the best hotel for your buck in the eastern shore. Great water views, new remodeled rooms, fitness center, pool, jacuzzi and free warm breakfast!!! Let's not forget the popcorn in the lobby.

Best W, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The Best Western Kent Narrows offers water view rooms, a heated indoor pool, a deluxe continental breakfast, and more. We welcome our guests travelling from New England to Florida and those who are here for weddings, fishing trips, or corporate meetings. Enjoy dinner at one of the nearby seafood restaurants or relax at one of the dock bars.

If you are a snowbird looking for a clean, comfortable, quiet night's sleep with a terrific restaurant, Fisherman's, across the street, this is the place. Kinda quaint area of town, right across from the water, you can walk to the Fisherman's which is comfortable, affordable and well-staffed serving very satisfying food. The breakfast included a delicious array including a decent egg omelet, kielbasa and sausage, biscuit and gravy, etc. Grab a yogurt for the road and you will not forget or forego this convenient destination

Best W, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. We appreciate the kind words regarding our breakfast. It is always important to have a good meal before starting a long journey. The Best Western Kent Narrows is conveniently located across the street from Fisherman's Inn, as well as other great seafood restaurants. Thank you for allowing us to be part of your trip and we are delighted that Kent Narrows provided you with great memories.

I have stayed here many times of the years. Great staff, clean and comfortable rooms. The free breakfast is ALWAYS good and hot! I recommend to my out of town clients if they are searching for a place close to the island that won't break the bank.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words. We always enjoy your visit and look forward to seeing you again. We hope your clients also find the staff to be friendly and the rooms to be clean, and comfortable. Happy New Year to you and your family!

We have stayed at this hotel several times and the interior & exterior very attractive (especially at Christmas time). The front desk ladies very nice & helpful. The room was clean & had all the Best Western amenities. Breakfast was good (except juices watered down). Only negative was if you have a pet there is a $30.00 a nite pet fee which we feel is too high!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Happy New Year! Thank you for making the Best Western Kent Narrows part of your travel plans. It is our pleasure to welcome you and your pet to our place. We are a pet friendly hotel and we do charge a nominal fee of $30 per night. We look forward to your next visit.

Motel directly off Rt. 50 and 301. Bay side balcony reviews of harbor and marina. Great restaurant across the street which has fabulous crab bisque. Motel clean but exterior stairs makes it difficult lugging baggage if on higher floors. Does have an elevator but not centrally located and is at end of building. Managed, however, and rooms clean and modern. Will return next rip.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Happy New Year! Thank you for making us part of your travel plans. We appreciate the visit and look forward to your return.

We needed a pet friendly hotel & this one was great. Older facility but nicely updated. The room was clean, and the breakfast was good. Hotel staff were very friendly and helpful. My only complaint was the towels were scratchy. But we would stay again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows. Our hotel is pet friendly and we love to welcome you and your pet to our location. The staff is always excited to meet your pets.

we never even consider another place to stay when visiting the area...helpful staff, good dining recomendations, a decent free breakfast with the usual breads and muffins waffles, yogurts and cereals , meats and eggs and good coffee... and they have fresh popcorn in the lobby!! plenty of families staying here too.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much for your kind words. We know that there are other choices in the area and we appreciate you staying with us. Our staff is here to welcome you and to assist in any way. We all want you to enjoy your time in Kent Narrows. Merry Christmas and Happy New Year!

The staff was very professional. We were very satisfied with the inclusive breakfast- they had many options to choose from and the food was delicious. The popcorn machine in the lobby was a nice touch. The matress was very comfortable- something i always take into consideration. I'm glad we chose the best western over the hilton

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We are delighted that you enjoyed the breakfast, the popcorn, and our Serta pillowtop mattresses. Our staff thanks you and we wish you a very Merry Christmas.

I stayed here for two nights with my mother and 80 year old grandmother. I wasn't expecting a lot because it's cheap, but I didn't get any sleep because of the party next door. My mother got up twice to tell the staff that there was a party keeping us awake at midnight. We asked if the jerks could be moved to another room and they said “if I do that then they'll be charged for an additional room”. Like wth? So in other words if I had asked to be moved we'd be charged another room fee too? The beds were uncomfortable and the room was stuffy. I drove from upstate ny to stay there.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are extremely disappointed that rude guests kept you from enjoying your stay with us. We take these situations very seriously and the noisy guests should have been removed from the hotel. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay. It is our goal to ensure that you leave us feeling happy and relaxed.

Very nice accommodation. Clean, comfortable room. Great view of the bay from 4th floor. Just spent the night after a nice bike ride and dinner out. Staff very friendly. Nice indoor pool and hot tub. Walking distance to several nice restaurants and right on the bike trail.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to recognize us and to compliment the surrounding area. The walking/bike trail is very popular and a new trail recently opened. The County is continually making expansions to the trail. Enjoy the many fine seafood restaurants and relax for happy hour at the dock bars. We look forward to seeing you again.

Convenient, Close to Restaurants, Great Location. But just because you are there and convenient doesn't mean you have to provide inferior service or quality. The Hotel needs an upgrade. (including knowledge, friendliness, and attitude of staff) Inconvenience with elevator, (far end of building) 3 wheel carts that tip on ageless rolling sidewalks that's only if you can find a ramp to enter towards elevator that is not blocked by a car or truck. Rooms especially bathrooms are ageless. Hiring a contractor that takes pride, quality, and expertise in their work might be an idea. Immediate processing of you credit card at 2 AM the morning you are leaving was questionable. Especially if you would like to pay another way. Thanks for being there but no thanks.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you stayed with us and enjoyed our clean rooms, friendly service, and complimentary breakfast. Our staff is always here to help make your stay more enjoyable. The building opened in 1990 with one elevator at the end of the building. Our new owner renovated the property in 2016 and continues to make upgrades. The owner takes pride in his hotel and thanks everyone for making the Best Western Kent Narrows part of their experience when visiting the area.

It's a best western... The odd numbers have a water view and even have a highway view if you are able to choose. Room was clean. It's 4 stories and elevator is only on one end of building so if you are at the opposite end, it's a short walk to your room. There are stairs as well. Did not use any of the amenities. Other options in area are similar level hotel (Hilton Garden Inn).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows. We are delighted that you enjoyed your stay. Relax and enjoy the beautiful sunsets, the boats passing by, and the delicious seafood meals across the street. Enjoy a cocktail at the Jetty and even dance to music from the live bands. Kent Narrows is waiting for you. We hope you enjoy your stay.

This is a great location near many excellent restaurant choices, easy access to Rt. 50 to cross the Bay Bridge to Annapolis or drive less than an hour to various destinations: Chestertown, St. Michaels, Tilghman Island. Motel was quiet and well run. There's an elevator. Everything was clean and in excellent working condition. There's also a lovely lounge patio outside the indoor pool, with picnic tables. We were there in late October, but plan to return whenever we visit the area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Stop at the Best Western Kent Narrows when traveling to Florida for the winter or New England for the summer. Enjoy a delicious seafood dinner at Fisherman's Inn, The Narrows, Harris Crab House, and Annies. While staying with us, visit Annapolis, MD or St. Michael's, Md. When the day is done, relax in our indoor pool, hot tub, and dry sauna. Welcome to Kent Narrows.

My wife and I were driving back from Washington, D.C. to NJ earlier this week ... in a downpour that wouldn't stop. It got so bad that I couldn't see the road. After two hours, I could not go on. We pulled off in Grasonville, MD and used "Around Me" to find a hotel. My wife called the Best Western and they could not have been nicer. They had a room for us. Best decision we ever made! Nice place, nicer people, right across the street from a great seafood restaurant. Thanks, Best Western, our shelter in the storm!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. The weather certainly can make for tricky driving and we are delighted that you found a safe place with us. It must have felt good to be off the road and to be able to relax, enjoy a nice dinner, and get a good night's sleep. We hope you enjoyed the rest of your trip and made it back home safely.

The night clerk was very nice and helpful. The location is near the island edge of the bay. There is a nice Chesapeake Bay Heritage Center nearby where you can learn more about the area with a tiny museum and enthusiastic staff there too. Overall our stay was nice, clean, and they have a good snack shop. Also their breakfast was the best we've ever had at any Best Western (pumpkin spice waffles!!!).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows has much to offer and the Heritage Center is a great way to find out about the area. We appreciate the kind words regarding our nice and helpful staff. Enjoy our continental breakfast with our pumpkin spice waffles! Welcome and we hope you enjoy your stay.

This is a nice hotel near Annapolis. The facility is up to date, the rooms are clean and the breakfast is decent. The location is unique, it's right on the narrows with great views of the marinas and such.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate your positive comments regarding your stay with us. It is always lovely to hear back from our guests who have enjoyed the area. There is so much to do this time of year and the weather is perfect for pumpkin patches, apple picking, wine tasting, and more. The Best Western Kent Narrows thanks you for being part of our family.

Our 2 night weekend stay was over $600. I've stayed in $300/night rooms before, THIS WAS NOT ONE Maintenance issues, generally dated, not a high end facility. Easily heard guests in several adjoining rooms. Bring your own pillows, because they supply these strange small pillows.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Well, we certainly did not provide you with a comfortable stay. None the less, this is an exception and not the norm. Our guests enjoy our indoor pool, clean rooms, complimentary breakfast, and our delightful staff. I just had a guest purchase 4 pillows because he enjoyed them so much. So, although you may not have been satisfied, we have many guests who enjoy the Best Western Kent Narrows.

we booked this hotel for a trip to the Annapolis boat show - and another local boat show in Kent Narrows. this was an excellent location near fabulous restaurants just across the street. hotel room was clean and very comfortable.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit. We appreciate the positive review about the fabulous restaurants and clean rooms. Kent Narrows is a convenient location for Annapolis destinations.

We just spent two nights at the Kent Narrows Inn, we enjoyed our stay! This is not a new hotel, it has been updated over the years. We enjoyed the views, we were on the fourth floor bayside. We all slept well. We found this hotel convenient to Washington DC, The breakfast area was nice and included in our stay. It is my hope to get back there again. Note: We also enjoyed the food at the Fisherman's Inn and the Crab Deck. just across the street.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows is a beautiful stopover and convenient to Annapolis and DC. Enjoy the seafood restaurants, dock bars, walking trails, outlets, and more. Many travelers enjoy this stop when traveling from New England to Florida. We appreciate your comments and look forward to seeing you again.

Front desk check in friendly and helpful. Helped us getting in touch with a lift driver she was fantastic. The room was dirty and it looked like throw up in the bed skirt. Tried to complain and a Mgr was to call never did. I reached out and they didn't offer any discount or apologies just said thanks for calling. Not good.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any uncleanliness with your room. Thank you for calling and letting us know about the situation. We were glad that you informed us. The manager did listen to everything that you said and offered an apology. Your feedback is important and helps us to improve the Best Western Kent Narrows.

Our King bed was very comfortable. The swimming pool was clean. The free coffee was great! This was our second stay here & we are sure to return again. Our room was clean and we had everything we needed!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive feedback. It is delightful to read the positive comments about the swimming pool, coffee, comfortable bed and clean room. We look forward to seeing you again. May you have many happy and safe travels.

Great view of the bay! Clean room, great staff! Excellent recommendation on sites to see, restaurants to check out. The walking trail near the hotel was a beautiful walk. We walked 8 miles on the trail and enjoyed the experience. We definitely will return!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The walking trail is a great way to see the area and takes you to Terrapin Park. Bring your bicycle or walk along the trail. The County is expanding the trail and a new section will be opening next month. There is a small beach at the end of the trail which allows you to rest and enjoy the view of the Chesapeake Bay.

It went great the accommodations were great service everything was clean and the manager Sonya Rose was fantastic.Since it was a surprise and my grandson did not know his grandparents were coming and Sonya knew the importance of this, she was part of why is went so perfect. She was there if anything was needed and helped pulled it off without a hitch. I thank Her.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. It was so exciting to witness the surprise. Your grandson looked so handsome in his uniform. Sonya wanted everything to go off without a hitch. We thank her for working hard to make sure the weekend was a success.

My wife and I rented a King room with a Jacuzzi. I didn't try the Jacuzzi, but my wife loved it. Room was clean, and better appointed than I expected for a Best Western, but for me this review is all about sleeping. I've had 1 back surgery, and 2 neck surgeries in the past 5 years (motorcycle accident in my youth, and no....I don't ride anymore). Sleeping ANYWHERE that is not in my bed, with my pillow, is a recipe for disaster. $500 a night rooms leave my crippled. But not this bed. I slept well, and was in no pain when I woke up the next morning. This never happens outside my own home. Bed are usually way to stiff, and the pillows provide zero support for my neck. My shoulders are usually very sore as well, as I must sleep on my side because sleeping on my back will put me in the emergency room, and so will sleeping on my stomach. But I awoke with no pain, even after overdoing it some the previous day. So, the room was quite nice, and the Jacuzzi was very nice, but the bed was something to behold. And that, is the most important item in a place where you are literally there to get some sleep. Will definitely stay there when I'm back in the area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
In 2016, we renovated the hotel and purchased brand new Serta pillow top mattresses. We are delighted that the mattress passed your test and allowed for you to enjoy your sleep. It is also wonderful to read that your wife enjoyed the jacuzzi. We appreciate the positive words and look forward to seeing you again.

We have stayed here many times on our way to and from Florida...older, smaller place, very clean and friendly staff,,,great restaurants all around. We love this route as a way to avoid Washington and 95.....

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. The travel route of 301/50 has become popular in the recent years. This stopover is great for dining at the local seafood restaurants and dock bars. After a long trip, enjoy a cocktail and watch the sunset. We wish you safe travels to your next destination.

The room was clean and spacious. The staff were extremely friendly and helpful. We received a complimentary upgrade to a bay view room. Watching the sunset from the balcony was awesome. Will definitely stay here again!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for the wonderful review. Isn't it awesome to sit on the balcony and watch the sunset? It is such a great way to end the day after exploring Kent Narrows.

not our first time at this hotel, great location, the continental breakfast was better than most . one plus the refrigerator in room was the coldest we ever experienced in a hotel, usually its not as cold as at home, walking distance to everywhere

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Walk across the street to enjoy delicious seafood, happy hour, and great live music. No matter where you dine, seafood is the catch of the day. From rockfish to oysters, clams, and crabs, just dive right in and sample all the seafood bounty the Bay has to offer. Don't worry about leftovers, we have fridges and microwaves in each room.

great hotel food was good surronding the hotel also m bkfst was nice , staff was welcoming also . pool clean very clean !!! stay on rt 50 close to outlets and only about hour from ocean city beach , clean rooms

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows offers enjoyment on and off the water. From boating to birding, fishing and hunting, and more, guests enjoy local restaurants, dock bars, walking trails, shopping outlets, and more. The opportunities to get out and enjoy the Bay are plentiful.

Great place to stay in Kent Narrows but need to do a better job cleaning the rooms. If you can get room in the front of the Hotel the view is better facing the water. The local bar are nice and have live music.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Whether you are looking to explore nature, relax at Matapeake Beach, play golf, go fishing on a charter boat, or shop at the outlets, Kent Narrows is an unforgettable destination with something for everyone.

Pros: great location across the waterfront restaurants and walking trails); friendly staff. Comfortable beds. Nice pool and jacuzzi. Decent breakfast. Pet friendly. Recommendations: rooms are decent, but would recommend that you add comforters instead of thin blankets to the beds. Upgrade to better thicker towels and amenities. I would also update your television and remote which feel like they are old & outdated. Improve the coffee. Has a motel feel with people sitting outside their doors sometimes smoking, which is annoying. But it's pet friendly so overall this will do.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your comments. Our televisions were purchased in 2016 and our remotes are the latest requirements from Best Western. Perhaps an RCA television reminds you of the old days. However, they are the latest and greatest of RCA televisions. The bedding is also the latest trend in hospitality. Comforters are being replaced with a heavier blanket. The Best Western Kent Narrows was totally renovated in 2016 and we will continue to make improvements. Your satisfaction is our number one priority. Thank you, God bless you, and God bless America.

Best Western in Kent Narrows, MD was a beautiful place to visit. Staff was very accomodating and rooms were super clean. Plenty of restuarants and bars within walking distance. Beautiful views of the bay from your balcony.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive comments. Kent Narrows is a beautiful place to visit this time of year. Our "second season" offers beautiful views of the Bay and wonderful opportunities to dine at our outdoor restaurants.

The location is perfect however they can charge the rates based on this however the hotel is old..so old it has rca televisions...I wasn't really in the room however there is nothing in the room that will give you any desire to stay in the room..old bathroom etc..

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much for recognizing our newly renovated hotel. Our location allows you easy walking to fine seafood restaurants, relaxing dock bars, walking trails, and more. Relax in our room and enjoy watching television on our new RCA televisions. We offer HBO, Showtime, and Cinemax. Enjoy time in our indoor pool, hot tub and dry sauna. We welcome you to Kent Narrows and thank you for enjoying your stay.

I can't begin to tell you first~The customer service at this location is off the charts. We were in town because of a death in the family and needed assistance with some document transfers and business services. The front desk manager, Sonya was SO,SO helpful! She made the worst of situations so much better with her compassionate, and helpful spirit! The location was wonderful and our room was immaculate! I will stay here when ever I'm visiting now! It is just a NEW FAVORITE!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much. We appreciate your positive review. Sonya is a valuable member of our team and it is nice to know that your needs were met while a guest of the Best Western Kent Narrows. Our thoughts and prayers are with you and your family.

Great room. Got locked out in the morning and maintenance came right away to get us in Very courteous Pool was cold for an indoor bit hot tub was great.Breakfast was good. Would definitely stay there again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It's a beautiful time of year to enjoy the best seafood restaurants, dock bars, walking trails, and outlets. Thank you for staying at the Best Western Kent Narrows. We look forward to seeing you again.

The Best Western is terrific! Friendly service, clean, comfortable, great location. It checks all of the good things you would want from a hotel. We walked to all of the restaurants. Looking forward to going back!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that the birthday weekend was a success. Thank you for letting us be a part of your husband's birthday.

When dropping in to visit the town of Ken Narrows we found the perfect hotel overlooking the bay which offered breathtaking views, amazing hospitality and a clean and cozy room. Tons of restaurants in the location and everything is within walking distance. Several of the locations offer shuttles to and from and the people of the town were generous.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The businesses of Kent Narrows are delighted to welcome you to their establishments. Enjoy the beautiful and scenic views of the Eastern Bay while enjoying a fabulous meal or a satisfying refreshment. The Best Western Kent Narrows thanks you for your comments and welcomes everyone to Kent Narrows. Please enjoy the local beaches, the walking trails, the outlets, and more.

Very friendly staff and room was very clean. Quiet location but great location to local restaurants. Pool, hot tub and sauna are great too. Breakfast included and very nice. Plenty of items to choose from.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows. Our staff is delighted to have you as our guest. We welcome everyone to enjoy the local seafood restaurants and dock bars. Kent Narrows is a destination for weddings, fishing charters, corporate retreats, and more.

Overall great experience with the staff, check in and check out process was a breeze, not to mention the overall cleanliness of the room and the bed was AMAZING.... Instantly upon entering the room you feel and smell the cleanliness

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive comments. We appreciate the kudos for our great staff and our overall cleanliness. The staff will be excited to read your review. We have been working hard to maintain the property and to make additional enhancements for our guests. We look forward to your return.

Glad the TV had HBO and other Premium channels. Kids loved the pool. Breakfast was good. Staff was helpful. Plenty of resturants right across the street. We will definitly stay again. Family members also loved the place.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. The Best Western Kent Narrows offers HBO, Cinemax, and Showtime along with other premium channels. We are delighted that you and your family enjoyed the indoor pool, hot tub, and sauna. Our staff is here to make sure you enjoy your stay with us. Please make sure to walk around Kent Narrows and visit the many fine seafood restaurants.

I called in before our arrival and made arrangements with Sonya (Manager) if they could decorate the room for my wife's birthday? It was perfect! Ali actually decorated it to perfection. We highly recommend and will be back

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. It was a pleasure for the staff to decorate the room. Ali and Sonya were excited to help with the celebration. Happy Birthday and many more!

-Check in is usually pretty fast. -Customer service was good . -Breakfast was good. Many different choices -Animal friendly (which is a plus). -The female manger is pretty awesome, very friendly. -great local restaurants and bars in walking distance.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being a loyal guest to Best Western. We appreciate your positive review and always look forward to your visit. Our staff is ready to check you in to your room so that you can enjoy the best of Kent Narrows. Be sure to visit the local bars and restaurants. We hope you enjoy the rest of your Summer.

My stay was very good and relaxing. My room was very clean, the staff were very courteous and helpful. The location of the hotel to nearby restaurants and places to visit was a plus. I will be sure to stay at this location again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Our staff is always ready to assist our guests with directions to great seafood restaurants, places to visit, and any requests to help better your stay with us. Enjoy your visit to Kent Narrows and we look forward to seeing you again.

All other hotels in immediate area are more expensive This hotel has a nice pool for the kids and is centrally located to all local attractions . It can get a bit crowded during peak season and on weekends during off seasons which renders it a bit loud in the evenings when the local bars close, but still a good place for price

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows is busy this time of year with weddings, fishing charters, golf groups, and travelers on the way to Ocean City. We welcome everyone to enjoy the restaurants, dock bars, walking trails, and more. We hope everyone has a good time and returns quietly back to the rooms. Wake up in the morning and enjoy our deluxe continental breakfast. Happy 4th of July weekend to everyone!

The staff was helpful and attentive. Our rooms were clean and comfortable. We visited during a boat show so it was close to everything we needed. We did not stay here because of the breakfast but it was convenient.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Fishing on the Chesapeake is a wonderful past time enjoyed by many. Beautiful sunsets are plentiful while along the shorelines of the Chesapeake. Don't forget to check out the water activities, boating and kayaking are a favorite all around the Chesapeake Bay.

Visited this hotel for one night 6/30-7/1/19 for the sole purpose of hitting all the tiki bars on the water and staying locally. Check in was easy-I had prepaid rate from expedia. Our room was a 2 queen room, very clean and spacious. Fridge, microwave..... ironing board/iron. TV worked great, many channels. Absolutely loved it. Did not partake in pool or free continental breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
This time of year is great to hang out and relax at one of the dock bars. The Jetty has great music and food. The crabs are delicious. Big Owl's Tiki Bar and Red Eyes Dock bar are also great places to hang out on a Sunday afternoon. Please check our website for great deals and we look forward to seeing you on Kent Narrows.

Just stayed at this property last weekend for my friend's wedding. Hotel is pricey for a Best Western (our rate was over $200 a night). My friend and I walked in around 2:45 PM, and before saying anything, were just told pretty coldly, "YOUR ROOM ISNT READY YET." I explained we were there for the wedding (thinking that since we had to start getting ready for the wedding they could try to find us a room), and she just said "we know." I could see the wedding welcome goodie bags behind them. We checked in, I asked for a late checkout, and again, without any warmth, just a cold, "Its at 11, LATEST I CAN DO IS 12." They both acted like we were annoying them. I had to actually say, "hey, aren't those goody welcome bags for us???" and she was like "oh... yea..." Check-out was the same experience. My friend told the desk person that she had not received an e-mailed receipt. The woman reiterated it was e-mailed. My friend said she hadn't received it, and asked for a printed copy. The woman insisted on re-emailing it, and looked annoyed when my friend repeated she still hadn't received it, and if they can just print a copy. I don't know why they acted so annoyed, maybe we were the only ones with this experience, but at what we paid for the Best Western, I was pretty disappointed. The room itself was a standard motel-type room. Not worth the price.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for noting your out of the ordinary experience. Our front desk staff is here to welcome you and help you enjoy your stay with us. Saturdays are an especially busy day with weddings and requests for early check ins. We do our best to have the rooms ready earlier than our published check in time. However, there are times when the hotel is sold out the previous night and the rooms just are not ready when you arrive early. We apologize for any negative experience. However, our trained staff especially loves to welcome wedding parties and hear about families travelling to see each other. All of the wedding bags are distributed upon check in. However, not all reservations are made within the wedding block. So, please mention that you are here for a wedding. Again we apologize for this isolated incident and say thank you for staying at the Best Western Kent Narrows when visiting the Kent Narrows area.

We were pleasantly surprised how comfortable the pillows and bed were in our room. The staff was great and we enjoyed the convenience of being able to walk to the nearby restaurants on the water. It was a great couple of days!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your time with us. Kent Narrows is filled with great restaurants, dock bars, walking trails, and is near the outlet center. Take time to visit Matapeake Beach or the beach at Terrapin Park. The staff at Best Western Kent Narrows is always ready to welcome you and make sure you enjoy your stay with us. We look forward to seeing you again.

Ive stayed here many times over the years. Staff is friendly though my regular contact was no longer there, and the room clean and comfortable. Since the this time was considered "in season", cost was high and the corporate discount was not offered. The only other downside of this stay was the noise from partiers up and down the walkway in front of the room...most likely from the Jetty or Crab Deck. Not the hotels fault that people are so inconsiderate these days but it is what it is. Overall, usually a nice place to stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit. Thank you for noting our friendly staff. Our guests love to visit the Jetty Dock bar for live music and a great happy hour. Enjoy eating outside at the Crab Deck. The crabs have been delicious this season. We look forward to your next visit.

I love staying at this hotel. The last time I stayed the staff were very professional and friendly. This time when I checked in the front desk girl, Alli, was short with me and not very friendly. Was not impressed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. We appreciate your visits. Ali is a new front desk clerk and we apologize for her not welcoming you to our place. We will continue to train our staff on being hospitable, welcoming, and helpful. It is our goal to provide you with superior guest service and care. We hope you find your next visit to be pleasant and positively memorable.

Our stay was tremendous, Sonya at the front desk was exceptional !!!!! The Breakfast was great and my Grandson loved the pool, Room was clean and comfortible, we had a great time here and would highly recommend it

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Thank you for your positive remarks regarding our breakfast, our clean rooms, and our indoor pool.

Hotel staff were pleasant and hotel was ok with good internet. Breakfast was very good. One side of the hotel sits next to route 50 and was noisy all night long. Other side would have been quieter. I specifically requested a quiet room and my request was ignored. Hotel is on older side and room smelled musty with noisy air conditioner.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Many of our guests enjoy being on Kent Narrows for the restaurants and dock bars. The noise is very subjective and most noise is drowned out by the air conditioning unit. If you are a light sleeper, then maybe the bay side room is more fitted for you. There is a price difference for the bay side and the highway side. Make sure your reservation is for the bay side if you want to enjoy the view of the water. We honor all requests and our staff is here to make sure your stay is enjoyable. We welcome everyone to Kent Narrows.

the room was clean and very well appointed! The view was so nice! the staff was friendly and accomadating! I was nervous when I pulled up it doesn't look like anyting to write home about. I was wrong! the rooms are clean and very nice. the lobby was very nice and had free popcorn!!! It is right across the street from two amazing places to eat. the breakfast buffet was all you could ask for and the coffee was good! cheese omelettes, bacon, sausage, biscuits and gravy. French toast and make your own waffles! plus all the usual breakfast foods. definately worth it. I would stay here again for sure

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are so delighted that you enjoyed your stay with us. It is our goal to provide friendly service and clean, comfortable rooms. We look forward to seeing you again.

I just had a great stay at this best western! It had great views of the water, yummy breakfast, clean nicely furnished rooms, and most of all top notch customer service. We were greeted by Sonya at the front desk, and after a long drive she brightened our day. It's so nice to see people who like their job, and genuinely care about the guests happiness!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. Our staff is here to welcome you to the hotel and to make sure you enjoy your stay. Sonya is a valued employee who goes out of her way to demonstrate our commitment to hospitality. Enjoy a deluxe continental breakfast, sunset views from your room, and great seafood across the street.

I came to the best Western after booking on line and since I don't do that often I was kinda nervous. As soon as I got to the front desk Sonya was more than helpful. She got everything together for me, told me about local places and told me about deals at all the restaurants in walking distance. I would come back just because she works there!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. Sonya is a valued member of our team. She makes sure the guests are happy and welcomes everyone to our establishment.

clean, very modern, updated and roomy. food at breakfast was great, many choices staff was nice ,helpful and professional . checked in late nite with nick and dealt with Sonya during the day and checkout. Both excellent people

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the compliments on our professional staff, clean rooms, and great breakfast. Our staff is here to assist you with all of your needs.

Very friendly staff (front desk, house keeping and breakfast staff) Fast check-in, explained all the amenities available. Great location close to all the restaurants, walking distance for most places. Front of hotel can see the view of the bay, beautiful! Rooms were clean and spacious. Has high speed internet, easy to access. Love staying at this hotel!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful remarks. We appreciate you taking the time to let others know about your experience. It is delightful to know that you enjoyed our friendly staff, clean rooms, and easy access to bars and restaurants. We look forward to seeing you again.

The hotel is average, our bathroom toilet was dirty but overall it was okay. it's convenient to a lot of restaurants and bars within walking distance. The view is nice if you get a bay view window, the balcony to the room is a walkway lined with chairs and is shared with all guest

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We welcome all of those who come to the Narrows for fishing. What a wonderful way to spend the day. The fish are biting and everyone is having a good time. Relax after a day on the water watching the sunset from our balcony or enjoy a fabulous dinner at one of the restaurants across the street.

Enjoyed staying at the best western over memorial day weekend. The staff is very kind and friendly. The hotel is walking distance from fisherman's Inn and Bridge's as well the Jetty. Highly recommed if you are looking to stay the night after having a few drinks at the Jetty.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
What a beautiful Memorial Day Weekend on Kent Narrows. The bars and restaurants were busy with travelers enjoying the Holiday weekend. The weather was gorgeous and it was a great time to hang out with friends and family. Thank you for your response and we are delighted that you enjoyed your stay with us.

We loved our visit. Motel was excellent for our needs. Close to shops, restaurants and bars. We love this area and will be back to visit. Grasonville is a hidden treasure most people don't know about.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Welcome to Kent Narrows. Enjoy our delicious seafood restaurants, enjoy happy hour at one of the dock bars, and enjoy a walk along the Trail. The outlets are 3 miles away and the local beaches offer a great day of relaxation. We look forward to seeing you again.

Second time at this motel to visit family, this time to pay homage to my father who had passed away within a week of our stay. AS always the staff was accommodating, even ensuring that we could check in early. With everything else weighing on my mind, the ease, convenience and comfort of the Best Western Kent Narrows added to making a tough trip up a bit more pleasant. Thanks!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our thoughts are with you during this difficult time. We thank you for your comments.

This place has clean rooms, great front desk staff and a convenient location. We checked out before breakfast was served so Tim (front desk) made sure we had a to go bag with bagel, fruit and a bottle of water. We all appreciated the breakfast to go and enjoyed it while the boat headed to the fishing spot. This place is not the Hilton but a great value with great staff!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted to host fishing groups and hope that everyone has a great time on the water. Our grab and go bags are ready for those who have to leave before our breakfast starts. Thank you for enjoying our clean rooms, great staff, and convenient location. Be sure to check out the restaurants and dock bars, all within walking distance to the hotel.

Excellent area with lots to do. Clean room and friendly staff. Hats off to Naomi (Front desk) for helping us with locating tires for our bike trailer. Tires were worn to the core. Also Tim at the front desk was friendly and helpful for numerous questions we asked. Thanks again!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing Naome and Tim for their friendliness and helpfulness.

I had a great experience. The staff were nice and the room was clean and big. The front desk guy helped us accommodate our needs. The location of the hotel was good too and the neighborhood was quiet.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write a positive review. We appreciate the feedback. It is wonderful that you enjoyed the clean room and friendly accommodations. The location is perfect for relaxing by the Eastern Bay. Enjoy the restaurants, dock bars, walking trails, and outlet center. We look forward to meeting everyone this summer and welcoming all of our guests to the beautiful and scenic Kent Narrows.

Stayed at the Best Western for a friends wedding in the area. The hotel was clean and the bed was comfortable. The location was great with many bars and restaurants in walking distance. The rooms looked to be recently remodeled. The breakfast was surprisingly good. Would stay there the next time I'm in the area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the positive remarks and are delighted that you were able to visit Kent Narrows for a friends wedding. This is a lovely area for weddings and is quite a popular destination for brides. The wedding venues offer a beautiful view of the Chesapeake Bay. Thank you for staying with us and may your travels bring you much joy and memories to share for a lifetime.

Hotel, breakfast and staff were great and helpful but if you want to use the hot tub you better make sure the manager is there to turn up the temperature and then wait for an hour or so if you want the water hotter than 90 degrees. If you like cold water tub then go for it. I just like my hot tub water "HOT" or at least over 100 degrees. I am just saying not for me!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your 21 day stay. We are so glad that our amenities worked out for you. The electric hook up that we provided you for your camper must have worked out nicely. Everyone has their preference when it comes to the temperature of the pool and hot tub. We maintain our temperatures per Maryland regulations. The one time that the manager had to turn up the temperature was due to a malfunction with the heater. So, please, enjoy our hot tub and always ask for assistance when needed. Do not wait until you have checked out to complain about your stay. We are here to make sure you enjoy all of our amenities, especially if you are staying 21 days.

I arrived here and there was a problem with my arrival date. I had booked through a travel website. The Manager, Sonja, immediately assured me that there was not going to be a problem and took care of me quickly, politely and professionally before I became too distressed at arriving from out of town to attend a funeral and having my arrival date incorrect. I found the rooms to be very clean. Pricing was very affordable and a great value. Being a business professional myself, I was struck by the sense of ownership Sonja exhibited every time I saw her during my stay. She was very aware of everything and small details in lobby and cleanliness throughout. It is very rare anymore to receive such great customer service with friendliness, and actual CARING of guests! This is a major chain but Sonja's personal touch gave it a small town friendly feel. She made me feel as if I was a guest in her own home. I will definitely stay there again, and recommend to anyone! Thank you so much for going above and beyond!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are proud of Sonya and her work ethic, dedication, and commitment. Our guests should be made to feel like a guest in our home. We thank you again and wish you the best on future travels.

The best spot for families, couples and just to stay in general. Very clean and friendly staff. Clean indoor pool, jacuzzi and sauna. Complimentary breakfast. Walking distance to all restaurants and bars. Best hotel on the island !!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that you enjoyed your stay. Please come back to enjoy our indoor pool, jacuzzi, and sauna. Relax at one of the dock bars while enjoying live music.

It was great. Me my wife and my kids had a wonderful time swimming in the pool. The rooms were very clean and comfortable. Beds were very soft. Then in the morning the continental breakfast was extremely good all across the board. That definitely won't be our last time staying there. Appreciate the service!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that you enjoyed your stay with us. Please come back anytime to enjoy the indoor pool and the deluxe continental breakfast.

We picked this inn for its location, being about halfway home from our winter in Florida. We needed only very quick and basic accommodations, and the Inn certainly supplied that. What were nice extras were the popcorn in the lobby, the charming location and the proximity of a delightful seafood restaurant just across the street. The check-in clerk was fun and helpful. The internet worked perfectly and the breakfast was "right on."

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. There are so many nice restaurants, all within walking distance. The Jetty Dock Bar is also a great place to relax and unwind, while listening to great bands. We thank you again for being our guest and look forward to your next visit.

Hotel has been renovated since last time we stayed there. Very accommodating. My husband needed bars in bath so they changed our room with no problem. Restaurants are within walking distance and great choices They have breakfast in the morning. The rooms are large and comfortable. Very clean. Staff were quick to answer questions and make recommendations. Would definitely return

Room was clean. Bed was very comfortable. Great channels on the flat screen tv, even shopping channels! No noise at night. Great location to the Jetty Restaurant and Dock Bar for great food and live entertainment; Fishersman Inn for good seafood; Red Eye Dock Bar; Annie's Restaurant. A very good selection of items on the included breakfast (yougurt, waffles, bagels, coffee, tea, juices, fresh fruit, pastries, etc.). Great front desk staff - friendly, accommodating, helpful and very professional and welcoming. Stay here every time we visit Kent Narrows.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the positive comments regarding the comfortable bed, clean room, great channels, and convenience to seafood restaurants. Enjoy our continental breakfast with make your own waffles, eggs, sausage, biscuits, yogurt, cereal, and coffee. Our staff is here to make your stay more enjoyable. We look forward to your next visit.

We were going to stay at the Best Western, Kent Narrows after a day on Kent Island enjoying the beautiful waterfront views, bevies and restaurants. We booked a bay front the in advance and arrived for check-in. We entered the room and left 5 minutes later. The room was dark, dingy and a stuffy stale smell. The bathroom had hair dried to the side of the tub and the carpet looked like it hadn't been vacuumed in weeks. I called for extra pillows (due to chronic back pain, and extra pillows are needed for support and comfort) and was kindly told “I don't know if we have even extra pillows” i don't understand not having extra pillows available. What happens if they become stained or soiled and the room needs new pillows before the next reservation?! Our bay front room was a joke. You could barely see the water over the roof and to side of the restaurant across the street. We left and didn't stay the night. What a dump. When booking I was debating between this hole in the wall and the Hilton across the street (which is bayside, water front) which was almost twice as much, but would have been worth the extra money.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We understand that our hotel may not be for everyone. We appreciate the positive reviews from guests who enjoy staying with us. I sometimes wonder why some guests have to rant about not liking a place when it would be more professional to simply state that the place wasn't for us. Our goal is to provide clean, comfortable, and affordable accommodations. We hope to continue to be a place where guests enjoy our deluxe breakfast, our indoor pool and hot tub, and our beautiful views of the Eastern Bay.

the place is nice. the rooms were clean and the beds looked really nice. the bathrooms were neat and clean. the tv worked fine. the building was really quiet and I didn't have to worry about noise coming from the next room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive review. It is wonderful that you enjoyed our clean rooms, comfortable beds, and quiet atmosphere.

Room was clean , staff very friendly. Great View of marina and the water. Would definetly stay there again. Requested water view and adjoining rooms and everything was met. Did not have the breakfast but everything looked good. Did have plenty of coffee though

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the comments. Kent Narrows offers great views of the marinas and the water. Our staff is here to accommodate your requests. We look forward to your next visit.

Traveling up from FL and checked in very road weary after fighting D.C. traffic. Was met by an extremely friendly woman at the front desk who pointed me to the Jetty. Had a great night. The hotel is clean, comfortable, affordable and old school. Half as much as another chain nearby.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit and thank you for your positive comments. Kent Narrows is a wonderful place to rest and unwind after fighting the DC traffic. The area is full of delicious seafood restaurants and dock bars. Relax by the Eastern Bay while enjoying a gorgeous sunset. We look forward to seeing you again.

The room was clean with a great view of the water and marina area. Staff was friendly, complimentary breakfast had everything you could want, hotel was close to all the restaurants. Two thumbs up! I would definitely stay here again in the future.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive comments regarding the clean room, the great view, the friendly staff, and the complimentary breakfast. We look forward to your next visit.

I had a wonderful stay at the Best Western Kent Narrows Inn hotel. I wanted to go to Annapolis for the day during my trip. I chose to stay at this property due to research of what amenities I wanted for my hotel stay. When I checked in, the front desk agent Tim was friendly and welcoming. I was recognized as a gold elite member with Best Western Rewards where I received a welcome gift and a space available room upgrade. The popcorn in the lobby was a nice touch. The room was nice and clean with an amazing bayview. The pool and hot tub were great to use and wind down for the night. Sonya is a great front desk agent, she interacts with her guests well and my friend and I had great conversations with her. I would highly recommend this Best Western hotel property. I would like to stay here again when I plan to come out this way.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being a Best Western Rewards Member. We appreciate the loyalty to the brand. Thank you for recognizing our staff. We are here to help you enjoy your stay. We look forward to your next visit.

The room served its purpose. When I first arrived used the ladies room near pool a large metal bar fell in bathroom stall , striking me. I informed the front desk , they barely acknowledged me. They were nice enough to give me another room the 2nd night when the TV in my room went in and out of connection . Other then that , it was average.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any miscommunication. The manager did ask if you were okay and then the maintenance staff was contacted immediately. The manager and the maintenance staff quickly repaired the metal bar in the ladies room. Our first concern is for the safety of the guests. Once again, we apologize for the metal bar falling down and we are glad that you are okay.

This location is EXCELLENT because of Sonya, the Front Desk Manager. This is my home away from home for the month of March and because of her it felt like home. Lobby is exceptionally clean rooms are excellent and breakfast is wonderful every morning!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the kind words regarding Sonya and her excellent guest service skills. Our staff is always here to greet you and make you feel welcome. Please do not hesitate to ask for any help. We are here to make sure you enjoy your stay. We always look forward to your return.

This hotel is always my first pick when I have family visiting. The rooms are very clean and the service is accommodating and helpful. I haven't tried the pool and sauna, but they seem great. The Kent Narrows is also a beautiful sight to see in the spring and summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The weather is warming up and soon it will be time to sit outside of the room and watch the activity on the Eastern Bay. Watch the sailboats, enjoy the view of the sunset, and relax while reading a book.

We travel with our cat and seek pet friendly locations. The Best Western offers a good value and welcomes pets, a plus in my book. The front desk reception was friendly and helpful offering a choice of floor as well as recommendations for dinner. The room was clean and has a refrigerator, microwave, and in-room coffee. HBO was a plus for my husband. The breakfast has a great choice of food and is very clean. There is a friendly employee who greeted us warmly. Another plus! Pricing is great and the receptionist was sure to check if we had any discount options. A good value for a clean and friendly hotel.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. Our staff loves greeting the pets that stay at the hotel. We are delighted that you enjoyed the clean rooms, the complimentary breakfast, and the great deals that Best Western has to offer. We look forward to your next visit.

We stay here frequently because we have friends on Kent Island. Usually it is satisfactory. This time our room smelled of cigarettes and we had to move (and we were on a tight schedule). The next day we advised the maid that we were leaving. Six hours later we returned to a dirty room and had to find someone to give us fresh towels. Don't be afraid to speak up. Of course if they had been busy we might have been in real trouble as smoke gives me a headache.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any smoke odor. Our staff is mentioning the no smoking policy to each guest at check in. Unfortunately, there are guests who ignore the rule and smoke anyway. These smokers are ruing the stays for other guests and we only wish they would obey the no smoking rule. It is very easy to walk out of the room and go downstairs to smoke in the designated areas.

We had a Jacuzzi room with a king-size bed. The room was very clean, the front-desk and breakfast staff were great. The hotel is a bit of a throw back to 1960s motels - other than the odd placement of entrances to the pool and the breakfast room, we found the hotel a good place to stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We recently were inspected by Best Western corporate and received a favorable rating from the inspector. It is wonderful to read that you enjoyed our clean room and our complimentary breakfast. The heated indoor pool, hot tub, and sauna are a great way to relax during the cold weather. We hope everyone enjoys their visit to Kent Narrows and be sure to visit the visitor center for a calendar of the upcoming events.

We had a nice room on the fourth floor overlooking the harbor. Exterior hallways were not a problem, as they also served as a balcony from which to watch boats. We were referred to a great seafood restaurant just across the street. King sized bed was comfortable with abundant pillows.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Isn't the view from the 4th floor just breathtaking? What a wonderful way to relax and unwind. We recently purchased new chairs for the outside of the rooms. We hope everyone has a chance to sit on the balcony and enjoy the views of the Eastern Bay. Be sure to catch happy hour or a casual dinner at Fisherman's Inn.

I'm a frequent frugal traveler increasingly willing to pay a bit more owing to horrible guest experiences recently. This hotel is in a pleasant location for an off-season escape. I found the prices reasonable, with clean rooms that lack nothing, with lovely bayfront views and hot tubs in some rooms. Some (but not all) of the front desk staff are pleasant and well trained. I like the private access to the rooms via elevator at one end of the property, with carts conveniently located to carry up your stuff. The area offers great shopping, dining and tourism options. The breakfast is decent but certainly not anything to rave over (please, no more dry / fake scrambled eggs!!). On my last day I found out this is an Indian owned hotel. At the risk of sounding like a racist -- believe me, I'm not -- I've had frightful treatment by Indian hotel owners in the past. In this case, thank goodness, the Indian owner stayed out of the way and let the franchise quality standards and the property's natural benefits make for three great nights for me. Let's hope that won't change.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. Our new owner is dedicated to improving the property and we continue to work on improvements. Our staff is here to welcome you to the area and to make your stay enjoyable.

We stayed here for one night. The room was clean and comfortable. We had booked a king room, but when we got there the front desk staff recommended a queen room because the cold affects the locks and she said the the king room lock wouldn't work. We decided on the queen room, got to the room and the lock would not work. We had to carry all of our stuff back down to the front desk. She gave us a king room, but had to go up to that floor and open the room for us. This was inconvenient and strange.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the review and the remarks about our clean rooms and reasonable price. We apologize for any interruptions with check in and will investigate the lock issue. We are not sure why the locks were malfunctioning and will check each lock. We are glad that the front desk assisted you with getting into the room. Once again, thank you and we apologize for any inconvenience.

When the hotel is not fully booked, the experience is good. When booked, the noise level can be a bit much. The cleaning staff can be better. All too often they do not replenish all of the items in the room and leave items from a precious stay (i.e. candy wrappers, etc) in hard to reach places (like behind the night stand, under bed).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination on the weekends for weddings, groups, and those who want to unwind at the Jetty Dock Bar. Our front desk is staffed 24 hours a day to assist with any noise issues and housekeeping issues. Please do not hesitate to let us know how we may make your stay more enjoyable. Of course, if any guests are being too loud, please let us know so that we may have the opportunity to correct the situation. We wish for all of our guests to relax and unwind while visiting Kent Narrows. Please be respectful of other guests and thank you for making us your choice when staying in the area.

Had a pleasant stay and awesome continental breakfast. Tim at the front desk was very accommodating. Only problem was we paid with a debit card and it took days for the charges to come out right at the bank.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. The authorizations are released by the hotel at check out. However, the bank then releases the authorization back to your account. This may take up to 10 business days. We appreciate your positive comments regarding Tim at the front desk. We hope everyone enjoys our continental breakfast. Thank you again and we look forward to your next visit.

The room was clean and Breakfast was good. We had stayed in a best western previously and that room was not clean. The staff were friendly and the lobby area was nice and clean too. It was at your best western that I was told about the promotion (3rd night free). The previous one did not.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Best Western Rewards Members who register for the current promotion prior to their first stay will get a FREE night after eligible stays between February 4, 2019 and April 14, 2019.

The hotel is located just off of RT. 50. Located directly across from the Fisherman's Inn Restaurant and less then 2 miles from 4 other restaurants. Friendly staff, the room was clean the bathroom was clean. The only complaint I have is heat unit was noisy when your trying to sleep and the unit kicks on. Besides that it was a good stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit and thank you for the review. Our staff is ready to welcome you to Kent Narrows. The restaurants are serving delicious oyster stew, crab cakes, and more. Harris Crab House is offering an oyster feast every Friday night during the winter. Enjoy happy hour at the Jetty Dock bar and then dance the night away with the live bands.

Shouldda read the other reviews first. We stayed here one night on Friday the 18th. For the good part - the check in went without a hitch. There were two male clerks at the check in desk and both were extremely helpful. That's where the good experience ended. The room where we stayed, Room 123, smelled distinctly of urine which we didn't realize until it was too late to request a room change. We arrived late, quickly put our things in the room, went out to dinner and came back. Exhausted, we got into bed and then realized the problem. It was too late at night and we were too tired to request a room change which we definitely should've done. We called after we left - as a courtesy to report the issue. When we recommended that the staff thoroughly clean the room before they let anyone else stay there the woman we spoke to on the phone was completely disinterested in doing anything about our report. If anyone needs to stay at this place, I would strongly recommend thoroughly inspecting the room before you actually spend the night. The customer service after you've left is horrible.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for sharing your travel experience with us. It is disappointing to read that your room smelled of urine upon your arrival. Our rooms are inspected daily and rooms that are pet friendly are treated for pet odors. Aside from the pet odor, we do hope you found the room to be acceptable and that you enjoyed our complimentary deluxe breakfast. Please do not hesitate to contact the desk for any concerns. We are here to help with your stay and appreciate your feedback. Housekeeping was alerted by the front desk after you called and the desk clerk was not at all disinterested in your report. On the contrary, we acted immediately to rectify the situation and make the room pleasant for the next guest. We appreciate your understanding and thank you for visiting the Best Western. We hope you make this your first choice on your next visit.

Decent people. Antiquated facilities. The building is a relic from the 1970's. Horrible reservation service. Skip the 800 number. Reasonably clean but old facilities. Decent service and quality of breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our goal is to provide quality service and clean accommodations. We appreciate your feedback. Contact us directly when planning to visit. When reading other reviews, you will see that this is not what our guests expect from us. We wish you the best whenever and wherever you travel.

Well located. Lots of potential, We are regular Best Western frequenters but very disappointed in this one and does not live up to the Best Western standard. Located on Kent Island, MD on the Eastern Shore side of the Chesapeake Bay Bridge. Check in not pleasant. The clerk was abrupt, unfriendly and had an attitude. Beware that the advertised price is not what you pay upfront. Pay an extra $10 for a water view. The advertised rate had a view of a bunch of wild bushes and brush. The view water was top of buildings. After the credit card went through there was an additional $25 charge which was not disclosed. When asked about it, it was an “amenities fee” in case we vandalize the unit. My husband and I are in our seventies, non smokers. I can not recall a single time we have been charged this at Best Western. The extra charge was reversed on check out. Once in room the TV didn't work at all. Picture of RCA dogs when turned on and nothing else. Two different people tried to fix it with no results. Had to move to a different room. TV did the same thing, but they did manage to fix but TV still lost signal occasionally. The men who tried to fix TVs said they were doing some wiring on the floor above us. Amenities cheap. Coffee maker was very small and came with coffee “tea bags” to place in what appeared to be a disposable tray. This is too long, but bottom line this is the worst Best Western we ever stayed in and do not recommend. Gave it a one star only because there is a great restaurant across the street.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Although we are disappointed by your response, we understand your frustration and wish your experience had been better. Our rates are different for the bay side and the highway side of the building. We do offer an upgrade fee for those who wish to switch to the bay side. Since the bay side is preferred more, the price is higher. Incidentals authorizations are taken from each guest upon check in. This is automatic at check in and the authorization is released upon check out. A sign is at the desk explaining the policy. This authorization is to cover any additional expenses that may occur during your stay. We thank you for giving us a try. We will continue to strive for better service and our guests will enjoy the water view, the restaurants, the indoor pool, and all that Kent Narrows has to offer.

Visit was fine. This visit had the room clean. Being on an upper floor afforded a more quiet visit which was very much appreciated. The winter months have less people staying at the property. There are lots of local places to eat

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows has many wonderful restaurants within walking distance. The winter months are quiet and a wonderful time to enjoy the views of the water and the sunsets.

My boyfriend is from Kent Island so we stuff in the area about once or twice a month. We have stayed a few other hotels in the area and this one so far has been the best bang for our buck! The rooms are always clean, the free waffles are pretty good, the location is prefect as its just off of 50 and with in walking distance to a few good bars and restaurants, the Wi-Fi is reliable too. I live in the mountains so I really enjoy getting a room with a view of the water. The lady breakfast room is very personable and remembers us every-time. Sonya at the front desk is always very nice and easy to work with too!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy our lovely views of the Eastern Bay. The front desk staff is here to welcome you and assist you with any needs. Dine at the waterfront restaurants, enjoy happy hour at the Jetty, or take a relaxing walk along the Cross Island Trail.

Wish we could have stayed in prettier weather, but we still enjoyed it. Friendly folks at front desk, comfortable bed, clean rooms. Very reasonably priced. Swimming pool looked inviting. Bet there's a good view in nice weather.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and your positive review. Kent Narrows is busy in the summer months and our guests enjoy the view from the 3rd and 4th floors. The restaurants and dock bars offer beautiful sunset views while dining and enjoying some cocktails. There is a walking path that takes you to the Bay Bridge and the beach at Terrapin Nature Park. Our staff is ready to help you with any requests. Please come back and enjoy Kent Narrows in the summer months.

Second stay here, perfect stop over to and from Florida and avoid DC. Clean and comfortable, nice view if you are on the by side. Breakfast has even improved since are last stay in June...my husband loved the kielbasa links.Not Hillshaire farms...more like a real polish sausage (I'm polish) Our room had an ADA, comfort height toilet, great for us with issues.. Best thing, great restaurants in the area to give yourself a treat after a long day of diving....

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing our breakfast options. We are trying to expand our menu and offer items that the guests will enjoy. Kent Narrows is an excellent stopover for those traveling South for the winter. The restaurants are ready to offer you the best in seafood selections and all of them are decorated for Christmas. We look forward to welcoming you to Kent Narrows.

We were traveling for business and looked for a comfortable spot for the weekend. What a bonus this hotel and area provided. The hotel staff is very friendly, popcorn in the lobby, rooms are nicely decorated and provide a beautiful view of the marina, water and sunsets! Also several restaurants and bars across the street which is walkable. Highly recommend The Jetty for great music, food and conversations. We were here during the off season and it was a slower pace. Will be back next time in the area and bring a bag chair to sit outside the room. P.S. Front desk Sonia - super job!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write this lovely review. Sonya, Tim, Jasmine, Debra, Nick, and the staff are always delighted to welcome you to Kent Narrows. The restaurants are within walking distance and have great seafood menus. Harris Crab House offers an oyster buffet on Friday evenings. The Jetty offers great live music, happy hour specials, and sits right on the water. What a lovely view of the sunset! When you come back in the Spring, we will have chairs outside the rooms to enjoy the atmosphere. We look forward to your next visit.

I would recommend this hotel. We stay here frequently. Very nice people - rooms are nice. Its location is very good. The free breakfast is also very good. Always stocking and plenty of food choices. It is a good hotel.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate you taking the time to compliment the rooms, location, and breakfast.

The front desk is very friendly and was an easy and quick check in. The entire property is very clean and nicely furnished. And the location is wonderful for the proximity to our family and restaurants.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you were able to enjoy your Thanksgiving with family. We appreciate the positive comments.

Everything was outstanding...from check in to check out. Our family was accommodated very well and we will absolutely return on our next visit. We booked 11 rooms total for a two night stay and everything was outstanding...

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so happy that you enjoyed your stay with us. Family time is important and it is important that the hotel makes you feel welcome. It is wonderful that you were able to spend time together. Our staff enjoyed having you as guests and we look forward to your next visit.

The room was clean and in well working order. Hotel location is in an excellent spot with nearby bars and restaurants within walking distance.Only a short drive to Annapolis to give you something else to do in the area!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much for recognizing Kent Narrows as an excellent spot for bars and restaurants. The restaurants are serving delicious oyster stew. Harris Crab House has an oyster buffet on Friday evenings. We are delighted that you enjoyed your stay with us. Thank you again.

very friendly staff ,clean rooms and beautiful view. i am a travel agent and was visiting the area!! loved the fresh popcorn in the lobby, the hot breakfast in morning. I will stay here again on next visit to Kent Island.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay. There are many things to do while visiting Kent Narrows. The Queen Anne's County website is full of details. We look forward to your next visit.

Nice Hotel, clean. Staff friendly and helpful. Indoor Pool and Fitness Center. Breakfast was very good, as well. Cable Tv not working correctly during my two week stay. Would have been nice on rainey days to be able to watch movies that were offered but unavailable.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We apologize for any interruption with your satellite television service. We understand how frustrating it may be to not enjoy a movie on a rainy day. Management is working with Direct TV to correct the situation. We are delighted that you enjoyed the indoor pool, fitness center, and breakfast.

This is a very average hotel, I enjoyed the stay but wish the hotel was a little more updated. The staff were friendly and helpful. The pool was big and patio was nice. Our room entrance was on a balcony facing the road so not a great view.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows is located by the Eastern Bay. In addition to being within walking distance of many area dining destinations, we offer accommodations that help make your stay more enjoyable. From having an indoor pool, hot tub, sauna, and a deluxe continental breakfast, we offer our guests a comfortable stay.

This hotel is super-easy to find, has ample parking and a homey lobby. Upon check-in, the clerk was so pleasant and helpful. Check-in was easy and fast. The lobby has plenty of space to sit, hang out or organize. It has the typical one-computer-and-printer "business center," nice furniture, free coffee, tea and popcorn, newspapers and more. Adjacent to the lobby are the indoor pool and luke-warm hot tub. The deck was clean and there was no over-chlorinated smell nor moldy smell. The one elevator is on the back side of the hotel. Groan...I have a fourth-floor room tonight. I should note that this BW is really a four-floor motel with a nice lobby. The room is spacious enough and well appointed, but the carpet is very dirty and the furniture looks worn. However, the mattress is excellent. The heating works well and is clean. I dis not watch TV or use the internet.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the feedback.

Do yourself a favor and skip this one, there are several others close by. We stayed there because it was close to the restaurant we were to visit for crabs. They should start over on this hotel. Catwalks our front with plastic chairs where the customers sit and smoke . Dreadful!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We welcome everyone to enjoy Kent Narrows. Sit outside and enjoy the sunset and the wonderful view of the Eastern Bay. There are several seafood restaurants within walking distance and do not forget about the Jetty Dock Bar. Our recent renovations have been recognized by our valued guests and they appreciate the work that is being done to improve the property. Thank you to all of the visitors who have enjoyed themselves and continue to return each summer.

Even though I was next to a highway, there was very little noise. The bay with the boats was across the road and I could sit outside my room to enjoy the view. Room was very nice and clean. Staff were very helpful and guided me to local places.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your kind words and thank you for staying with us. Whether the room faces Route 50 or Fisherman's Inn, the view is spectacular and the disturbance is minimal at best. Take a moment to browse the brochures in the lobby and visit the local welcome center for all the information on the area. Queen Anne's County has much to offer and we hope you enjoy your visit.

Good, no-frills hotel, that is fairly priced. Rooms are clean and comfortable. Nice view from the upper floors on the bay side of the place. Restaurants/Bars within walking distance. Would definitely recommend.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the remarks about the nice view from the upper floors. Our staff is working hard to maintain the property. Our rooms are receiving a fresh coat of paint and the rooms are receiving a thorough inspection by our maintenance staff. Enjoy a delicious meal across the street at Fisherman's Inn and then party at the Jetty Dock Bar. We look forward to seeing everyone.

Staff at this hotel are very friendly and accommodating. Rooms are clean and welcoming but evidence of repairs were noticeable. Morning breakfast was nice. Good coffee, pumpkin waffles and lots of choices. Loved the view from my window. Don't choose room 315 as it is right next to the elevator and there's noise as people get on and off.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Many visitors traveling from New England to Florida choose to stop at the Kent Narrows for the wonderful restaurants, dock bars, and views of the sunsets. We are delighted to have you as our guests. Please enjoy the deluxe continental breakfast, the indoor pool, the hot tub, and the sauna.

The hotel itself was your typical Best Western but the check in staff was extremely rude and very condescending. The same staff member one night after check-in called the police on one member of our party because he was being insistent on the fact that he had a room reserved with the clerk claiming he didn't. The clerk called the female in the party a lier and one of the other men who witnessed the event a lier as well . The police did come and when the bride showed them her reservation they ended up talking the clerk into giving the couple a room. The clerk had refused to look at her reservation that she had on her phone. Other customers witnessed the event and one couple who were looking for a room left and said that they wouldn't stay there because of the upsetting situation. Clerk's name was Tim and he was totally out of place on both occasions.

Very clean rooms, Beds comfortable. Staff very helpful. breakfast in the morning outstanding as well as complimentary coffee and pop corn. Only complaint is not restaurants close to hotel that were not seafood. Other than that easy to find and would highly recommend

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write this review. We appreciate the comments and hope everyone enjoyed the reunion. The staff enjoys talking with the guests and sharing stories of the past. Next time you are in the area, visit Annie's Steak House. You will love the menu.

We spent the weekend in room 417 with the sunken in hot tub. The room was very clean . The AC worked great. The biggest seller for this hotel is location location location. Your right in the heart of everything Kent Narrows has to offer. The manager of the hotel was 1st class sorry I wish I would have remembered his name.Would stay again . Thanks!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We love to see the wedding guests gather in the lobby waiting for the shuttle to take them to the ceremony. The desk staff always comments on how handsome the men look and how beautiful the women look. Thank you for being our guest and thank you for taking the time to write this review.

I understand that rates may go up on weekends and most BW's are individually owned but I wonder if corporate knows what is going on here. The Sunday to Thursday rate was $94 We were told Friday night would be $243. So we went outside and checked for a Friday rate and saw $134. Went back in and sales manager told us we were wrong period. I have been a platinum member since 2005 and have been 99 percent loyal to BW. We always stayed at BW if they were available in the place we were. But a $149 bump! Jesse James had a gun when he robbed people.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The rate you saw was a rate listed for the weekday. It is a good thing we are not at all like Jesse James. We are a hotel that prices itself based on the principles of supply and demand. This is a boat show weekend and a holiday weekend. If you were to check the online prices again, I assure you that you would see all of the hotels with prices similar to ours. We appreciate your loyalty to the brand. However, we will charge different prices on the weekdays and weekends due to the popularity of the area on the weekends. Please visit us during the week if you do not want to pay weekend prices. Our busy season is winding down, so our weekend prices will reflect the slower season. Thank you for your visit and have a nice day.

We needed a place for rest and relaxation for the nite. Nice view, friendly & courteous staff, quiet room near the water, clean and everything that was needed was given. Nice pool too and thank you we will stay again.

The staff was great with a last minute reservation. The hotel is beautiful and clean and stacks up against any top rated hotel. The location is great with many Eastern Shore restaurants available within walking distance.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the positive remarks. Our housekeeping staff is working hard to prepare the rooms and our front desk staff is ready to help with any questions. We even have Alexa in the lobby to answer your questions. Enjoy a fabulous meal at one of many seafood restaurants, all within walking distance. Welcome to Kent Narrows.

Had a great time, as usual, but was kind of special anniversary celebration. Ready to go back again. Great food, love the crabs, they are awesome. Great atmosphere, sunset and morning views. Planning on going back very soon. Oh yeah, it's GREAT for kids too, so bring them along!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Happy Anniversary! We are delighted that you enjoyed your stay. The crabs are delicious this time of year and the oysters are now available. Enjoy the dock bars and watch the beautiful sunsets. The weather is here. We look forward to your next visit.

The room was clean and neat, although not overly large. The bathroom was also somewhat small. The view of the bay from our balcony was great! The complimentary breakfast was good but the breakfast area was somewhat small and crowded.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our views from the balcony offers wonderful sunsets and a great time to unwind. The breakfast room is open from 7am to 10am on the weekends. We encourage our guests to arrive early as the room may get crowded close to closing time. We have the outdoor patio available for those wishing to eat outside when the weather is nice.

Great view for sunsets on the south side, good breakfast in morning. Clean, comfortable and quiet, though our stay was during off season, (early Fall). Not far from Annapolis and plenty of hiking in area

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your compliments regarding our clean, comfortable, and quiet rooms. We appreciate the compliments on the breakfast and the great views of the sunsets. The off season is the perfect time to enjoy the walking trails and beaches.

This was a last minute decision to spend night in Kent Island, hotel is right out in front on main roadway in town. View of Narrows waterway from upper floors, plenty of parking and the breakfast was excellent - Will stay again !!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the comments. Our hotel is conveniently located off of Route 50/301 at exit 42. We are conveniently located across the street from Fisherman's Inn Restaurant. They offer fabulous meals and have awesome happy hours. We welcome everyone to enjoy their stopover and look forward to your visit.

The stay was great. The staff was fantastic. When we couldn't find Uber's, the hotel gave us a list of services we could call and it worked out great to get where we needed (Annapolis). Complimentary breakfast was nice as well.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is so wonderful to see family gathered together to celebrate a special occasion such as a wedding. The staff enjoys the interaction at check in. The guests look so beautiful and handsome as they gather in the lobby waiting for the shuttles. We are delighted that you enjoyed your stay with us. Thank you for letting us be part of the special occasion.

We were upgraded upon arrival. Nice view of the bay and surrounding area. Hotel room was clean! The personnel was friendly and polite. We would definitely stay here again. Easy access to restaurants and highway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate the comments and the recognition of our friendly staff, and clean rooms. We are conveniently located to many fabulous seafood restaurants and dock bars.

the staff is wonderful. The rooms are quite clean, but truly need updating. Quite an old hotel, but better than average. The breakfast was very disappointing. There is no character in the breakfast room. Not inviting to sit in at all.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for staying with us and appreciate the comments. Our staff works hard to prepare the rooms and the front desk is always available to help with any questions or concerns. The hotel is constantly being updated and has undergone a complete renovation in 2016.

Great location for my 50th high school reunion, Room had peeling paint, wallboard dings, frayed carpet, tiny bathroom, get rid of the tub/shower and just have a shower. Overpriced given the condition of the room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your reunion. Everyone that we met with the reunion was very pleasant and looked like everyone enjoyed the event. We hope you were able to connect with classmates and celebrate the many memories.

Felt more like a motel 6 than anything else. Standard room, did have a king bed. The TV remote worked part of the time. It would never change the sound. Was overpriced even for the area. The staff at the front desk for check in was friendly and helpful. They do serve breakfast on the week days until 9:30 but they were putting things away starting at 9 and she locked the door promptly at 9:28. There was free WiFi, and I didn't use the pool facility. They did have popcorn in the lobby as well as a beer keg, but it was empty and it didn't appear anyone was going to replace the keg. The front desk ignored the activity. No big thing, but if you are going to offer it - maintain it.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The beer keg was replaced on Thursday and was not available for the weekend use. The beer keg is used at the discretion of the management. We do offer coffee and popcorn in the lobby. Our breakfast is available weekdays 6:30-9:30 and on the weekends from 7-10. Our staff is here 24 hours to assist with any needs and requests. Please do not hesitate to ask the desk for assistance. We welcome our guests to Kent Narrows and wish everyone a pleasant stay.

Two days here for a wedding. Big lack of attention to detail for the money. Room basically only had a once over from the previous guest. Thorough cleaning between guests was obviously not a priority. Just an overall feeling of poor quality of upkeep. Dirty stairwell and elevator, coffee station in lobby was sloppy, people smoking on balcony all night was annoying.Only employee I ever saw was at the desk, never saw anyone else. Took 3 trys to get my room keys to work at check in. Was told it happens all the time.TV couldn't get some channels. Front desk told my wife they know it but don't get it fixed.You could just tell this place only cares about getting your $$$$. Very disappointed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and are disappointed with your feelings about our product. Since taking over the property in 2015, many renovations and changes have taken place. We continue to work on improving the property and sincerely wish for all of our guests to enjoy their stay with us.

Love the friendly staff, amenities and Breakfast is outstanding Close to many dining and entertainment venues, in the Kent Narrows area. Would recommend for those vising Annapolis as well. Close but out of the rat race.

It was a great stay. The room suited my sister's needs since she is handicapped. We loved the beer keg in the lobby. How cool is that. We will be back again soon. All of the accomendations were great. So close to the best restaurants. Thanks again.

The staff was wonderful. I requested early check in days in advance. The day of my stay they called me at home to let me know my room was ready. They were very helpful. The rooms are really nice and clean and what I liked most about it that its pet friendly

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the comments regarding our wonderful staff and our clean rooms. Pets are welcome (for a small fee) and our pet rooms are on the 1st and 2nd floor. The staff is always available to handle any requests and our housekeeping staff works hard to have rooms prepared for our guests. Thank you again for being our guest.

needed place to stay the night this was perfect. very good breakfast included. Staff was very friendly and helpful. Rooms were very clean and nice. Had a nicer stay there than we did at our destination and paid more.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows area is a perfect place to stop on the way to the beach. The restaurants and dock bars offer excellent food and live entertainment. Whether relaxing at Big Owls Tiki Bar, The Jetty Dock Bar, or the Crab Deck, enjoy the atmosphere and stay for the sunset.

Nice clean rooms. Well taken care of everything in working order. Nice hot breakfast bar with everything from cereal to fruit to yogurt , eggs, breads and rolls, biscuits and gravy, juices and many other items.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for complimenting the cleanliness of the hotel. Reading the positive comments regarding the nice hot breakfast and the nice clean rooms, I believe this was intended as a positive review. The one ranking indicates a negative review. However, the positive comments lead me to believe you intended to rank us with a 5.

Clean quite room, nice service and good breakfast. We needed a place to stay for a few nights and picked BW because it was closer to the Bay Bridge Airport , we are glad we did.Did I mention they have an indoor pool? We'll be back.

The charm and comfort of the Eastern Shores of Maryland on the Chesapeake Bay holds wonderful memories of fishing and crabbing along with the quite comfortable room at BW.This use to be the Comfort Inn which we also liked and have stayed at.

Dirty towels, coffee maker covered with dust , and inside was full of dust, looks like it hasn't been cleaned in months. TV no recieving signal. Staff states that not getting local channels is normal, we should switch to cable.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the appearance of the room. This certainly is not what we work hard to represent. Our housekeeping staff works hard for each guest. Our hotel was renovated in 2016 and we continue to make improvements. We do offer satellite television with HBO, Showtime, and Cinemax. Any statements made by anyone other than management are purely opinions and not matter of fact. Your stay with us is not a representation of what our guests come to expect when they stay with us. Again, we apologize for failing to meet your expectations. We will always strive to provide clean, comfortable, and affordable accommodations.

Kent narrows best western. Great hotel. Spacious room. Great breakfast. Nice staff. Was on romantic weekend getaway. Awesome place to stay. Will definitely stay again. Close to restaurants, great pool.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the positive comments. Thank you for recognizing our deluxe continental breakfast and our spacious rooms. We welcome everyone to visit the Kent Narrows area when visiting the Eastern Shore.

I am very glad to have discovered Kent Island and the Best Western at Kent's narrow. We usually take vacations at the beach, but were looking for something quieter. This beautiful area near the Chesapeake Bay definitely delivers. The staff at the Best Western are amazing. I am in a wheelchair and they were very helpful. Breakfast was always delicious. The housekeeping staff went out of their way to make sure we had everything we needed. One of the housekeepers, Jane, deserves a raise. She even checked back in on us at the end of her shift.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows for your stay. We are delighted that you enjoyed the area and discovered the beauty of Kent Island. From walking trails, to golfing, to fishing, to shopping, the Kent Narrows/Kent Island area has much to offer.

Pros - Clean Room & Pool - cant ask for much more at $100. Cons - You can hear the traffic on the highway from where we stayed, Exterior room entrance seems dated, TV is direct tv and signal was flakey - was good weather at the time

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for enjoying your stay at the Best Western Kent Narrows. Our indoor heated pool with a hot tub and dry sauna are an excellent way to relax and unwind. The view from the walkways really lets you enjoy the area and relax just outside your room. Take advantage of the many restaurants and dock bars within walking distance of the hotel. Enjoy the walking paths, the local beaches, the outlets, and now some local distilleries that are open. Welcome to the Eastern Shore.

We have stayed here before. This a a very nice and clean hotel and the staff was very attentive. It is in a great location near local restaurants and bars. We were on a birthday getaway with our friends with adjoining rooms in the rear of the hotel. We were sitting on our balcony visiting with our friends, which was located just at the top of the stairway. One of the sales managers, Mary W. came up the steps to look at another room and immediately started to tell us everything we were doing wrong at the hotel. Our door was open a crack with the A/C on, we were sitting too close the stairwell, and there was a pack of cigarette's lying on the outside shelf. She was very confrontational and engaged with us in a negative manner, stating that she could have us fined. This was very unprofessional and I believe this manager needs to be re-trained in customer service and hospitality!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any negative encounter that you received while staying with us. Our staff works hard to make sure that everyone is having a good time. Since we are a non smoking hotel, and have signs posted in each window, our staff walks the property to ensure that guests are not being inconvenienced. If smoking is occurring on the balconies, we do politely ask for the smoking to be taken away from the rooms. When smoking occurs outside a room and a door is open, the smoke travels into the room. Then, the next guest is inconvenienced with the odor of smoke. Since we do advertise ourselves as a non smoking hotel, we do our best to keep our word. Smoking areas are available on the back patio and away from the property. At check in, guests are reminded of our non smoking policy. Lets be mindful of others and remember, we have a non smoking policy at the hotel.

As always, our stay was top notch. Staff & accomidations were of the best. Very professional & courteous. Room was clean & comfortable. Breakfest was smashing!!! & therevwas lots of it available. Great stay again.

Great hotel, very clean, very nice employees.would go back anytime!!! really great location also!!!!!! room very nice,well taken care of by the staff.good restaurants within walking distance of the hotel!!!!!!!

Tim, on the front desk, was extremely helpful. When he was unable to find our Rewards account in the system he made a phone call that allowed us to reactivate the account, and recover lost points. He also was able to recommend the perfect restaurant where we could enjoy a meal with our children and grandchildren. The pool was a bit chilly but the kids had a great time playing in the water.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always ready to help with any special requests. It is wonderful to read that Tim assisted you with your Rewards account. The local restaurants are all wonderful with their selection of seafood and ambiance.

Traveled for business with family and small dog. Would have preferred first floor accommodations since we prearranged to have our small dog with us. Had to switch rooms upon arrival due to awful smell coming from fridge but staff was very professional and efficient in making our room change.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our pet friendly rooms are located on the first and second floors. Our staff is always available to assist with any special requests. Thankfully the staff was able to relocate your room and help you enjoy your stay on Kent Narrows.

I would have loved the stay here, as it is a beautiful, fun and friendly place. However, at arrival I stopped at the desk before 4pm (their stated arrival time) and went to check in. I was told they had a few rooms open but it would be $25.00 EXTRA to check in early!!!! I was upset from the very beginning!!! So disappointing when the gentleman who took our reservations was absolutely kind and helpful in every aspect! I will not stay here again...price gouging?!?!? You decide.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our published check in time is 4pm. We want all of our guests to experience clean and comfortable accommodations. Early check in requests are accepted based on availability. A minimal charge of $25 allows us to have housekeeping staff available for those wishing to check in before 4pm.

The entire facility is clean, updated, and very well maintained. It appeared that the room was recently refurbished. The staff was appropriately friendly. The included breakfast was in a nice room and was better than expected. Good location. All for a fair price. I will return for my visits for crabs in Grasonville, Maryland. However, I must point out that the air conditioning in my room was super poor and I had a very uncomfortable night. Maybe it was just my room. Like no air conditioning at all, even though I kept lowering it.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The award for working hard to keep our guests cool goes to our ptacs. This string of 90 degree plus days and the humidity has kept our cooling units running non stop to cool our guests. We appreciate their hard work and thank them for working tirelessly and around the clock. Our maintenance staff has been checking on them daily in order to ensure their efficiency. After enjoying Kent Narrows, it is important for our guests to return to a cool room. Thank you for your visit.

This hotel was just as it should Friendly staff who made the reservation (Ken) Friendly front desk staff. The room was ready on time,clean and comfortable. Swimming pool and hot tub was clean and both were refreshing. Just what I expect in a hotel. I'll definitely stay there again.

We visited Kent Island for a long weekend getaway and decided on the Best Western because of the location. Nice rooms, pool if you wanted to use it and mostly the great location to the bay and multiple eating venues. Bed was comfortable and the room well appointed. Bring your own shampoo and conditioner as they didn't give us any conditioner at all and what they did give you when you checked in was it. They didn't refill anything, change towels or clean the room. Maintenance looked rough as our TP holder was just hanging off the wall....but really the room was nice with a great view of the parking lots of the restaurants and bay. They include breakfast as well....good not great but we didn't go hungry. Believe me I would stay here again as it was generally a very good experience but I just never stayed anywhere before that didn't make the room up daily and replenish supplies. That made my scoring take a point off but don't let that stop you from staying here...just bring your own things and make your own bed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Renew your spirits with an outing by kayak or bicycle, enjoy a tour of of the Bay's lighthouses, ride in a hot air balloon, or charter a fishing boat. Discover the traditions and lifestyles of the Eastern Shore. Dine across the street and enjoy fabulous seafood or relax with a drink at a dock bar. Visit the Queen Anne County website for more information. Welcome to Kent Narrows.

I was pleasantly surprised at check in, the staff was beyond helpful and HAPPY. They seemed like they enjoyed their job and were extremely helpful! Rooms were clean, staff was awesome, all in all, great stay!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write about your stay with us. We appreciate the kind words about the staff. Everyone here enjoys working with the many guests who visit us. It is always exciting to hear the tales of those who are travelling and need a place to rest or the family and friends who come to celebrate a wedding. Welcome to Kent Narrows. Enjoy the fabulous seafood restaurants, dock bars, walking trails, and more.

Great location for group fishing trip reasonable prices, restaurants nearby, easy access off highway, close to outlets, they opened the breakfast are an hour earlier to accommodate our fishing group, had hot breakfast

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We love to host fishing groups in the summer and hunting groups in the winter. Our staff opens up breakfast early for the ones who need to be out before 6:30am. Please let us know what time the charter boat leaves and our staff will have breakfast ready for you. We also offer grab and go bags with a breakfast bar, water, and a fruit. Enjoy your catch and enjoy the beautiful, scenic, Eastern Bay.

This BW is very conveniently located with excellent restaurants within walking distance. It has been newly renovated, very clean and staffed by very friendly, accommodating and professional staff. The front desk folks went out of their way to reassign me to a first floor room. Great breakfast included with room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words and compliments. It is always nice to hear this feedback from our beloved guests. The new owner has been working with Best Western to upgrade the property. Our staff is working hard to ensure our guests satisfaction. We hope that our guests feel that we are doing our best to meet your expectations. We look forward to seeing you again.

beds are 3 years past functional use air conditioner is loud and disturbs sleep front desk staff was rude to my kids at the pool which is adjacent to the lobby it was apperntly not foreseen when they placed the pool next to the lobby that 10 -12 middle school age kids may make a little noise when they play in a pool and it would disturb the front desk staff as they do nothing in the evenings and cause them to become irate and scream at the kids kick them out and attempt to hold there clothes and phones hostage

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We do not allow children to run around the pool, jump into the pool, jump from the hot tub railing into the pool, and cause a safety hazard for themselves and the hotel. Our staff acted appropriately. Children under 14 must be accompanied by a parent to use the pool or hot tub. Fortunately, the children were asked to stop their activity before anyone was seriously injured. If the state law had been followed, you would not have had to come down from your room to see what was the issue with your children. Our hotel was completely renovated in 2016. The Serta pillow top mattresses are only 2 years old. Please do not take this review as a reflection of our performance. Please review the other guests who have enjoyed our place and our service. The Best Western Kent Narrows wishes everyone a happy and safe summer season.

We needed time away and a time out from the kids; so our adult time out was a few miles away over the Chesapeake Bay Bridge to Best Western Kent Narrows Inn where we could (for a couple of days) relax in comfort, eat in comfort, drive in comfort, see a movie in comfort, go to Easton and St Michael's in comfort, etc, etc, etc...

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
What a spectacular 4th of July on the Eastern Shore. The fireworks in the area are always a great treat. While staying at Kent Narrows, be sure to visit St. Michaels, Easton, Centreville, and more. Relax on the beach by the bay at Terrapin Park or Matapeake Beach. Take a water cruise by the Naval Academy in Annapolis. Dine at one of several seafood restaurants, all within walking distance. Be sure to visit the Queen Anne's County website for more information.

Older style hotel with nice big updated bathrooms. Very clean carpet and great beds. Will stay again when in the area. Close to great restaurants and waterfront. People sit and drink outside their rooms so evenings can sometimes be noisy.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows has been around since 2005. Our property has undergone major renovations within the past two years. We are continuing renovations to the outside of the property. We thank everyone who has been a repeat guest. It is our goal to continue to provide clean and comfortable accommodations at reasonable prices. During the summer, the Kent Narrows area is busy with seafood restaurants, dock bars, and walking trails. It is always nice to sit outside of the room and enjoy a beautiful sunset. Thank you for being our guest. We look forward to your next visit.

Excellent Location, close to all dining (walking Distance) clean comfortable rooms low noise level, great breakfast , pleasant staff. Fitness center adequate, pool All in all very very pleasant stay. And will stay again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. Thank you for mentioning the excellent location to the restaurants and dock bars. We hope everyone has a chance to experience our continental breakfast, our indoor pool with hot tub and sauna, and our fitness center. It is always wonderful to hear from guests who have enjoyed all that Kent Narrows has to offer. Please enjoy the seafood restaurants, the live music at the Jetty, and the walking trail to Terrapin park, where you can relax by the Chesapeake Bay.

Fantastic place for the family to walk to restaurants, bars, etc. They allow pets, so we didn't need to leave ours behind in a kennel. Decent price for rooms and receptionist was more than accomodating.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We love to accommodate pets so that they can have as much fun here as their owners. Our staff is here to help with any requests and questions. All of your concerns and needs are ready to be answered by our staff. It is our goal to be friendly and helpful and we appreciate your comments. We hope you have a wonderful summer and we look forward to seeing you again.

The king suite is fantastic, comfortable bed , very clean hotel, and breakfast is surprisingly good. Stayed two nights, close to plenty of outdoor on the water places for great food and live music. Would reccomend to anyone.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive remarks regarding the clean rooms, the breakfast, and the comfortable bed. The Best Western is located across the street from several delicious seafood restaurants. The dock bars offer a great venue for relaxing at happy hour and then enjoying live music at night. We look forward to your next visit. Our staff is here to welcome every guest with a warm smile and offer every guest a sincere thank you, and safe travels.

I have stayed at this hotel several times over the years. Staff has always been friendly and more than accommodating.....this stay was no different. Bay front room was nice, clean and comfortable, hotel is walking distance to restaurants. Will certainly stay here again in the future !

When we checked into the hotel we walked into a room with a bed completely unmade bed that had clearly been slept in. There were dirty towels all over the floor and and the bathroom was a mess. It was clear that housekeeping had not cleaned after the last guests stayed there. When we called the next day and complained to the manager they were rude and still charged us $200 for our stay in a dirty room that night. I would definitely recommend staying at the Hilton across the street as they are basically the same price for a lot nicer rooms.

marc_w_lacoste, Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the error that was made with housekeeping. Our staff took immediate action to prepare the room and make it ready for your occupancy. A discount was made to the room and an additional discount was made with the manager. The original price of $209 plus tax was discounted to $149 plus tax. We certainly did not have a room properly ready. However, we did take ownership of the problem and resolve it. Clearly we do not want to rent a dirty room to a guest and this error will be used as a training opportunity for our staff. We appreciate the opportunity that you gave us and we wish you the best on future travels.

Went fishing and stayed overnight at Best Western. Hotel was ok but should be brought up to date considering it's location and other surrounding newer hotels. Definitely could use some remodeling and TLC.

The check in person was friendly, but wanted to charge me $25 to check in 1 hour early. We had to change and meet a party, so we had no choice. The aggravating part was that they said the fee is so that housekeeping can have a room cleaned for us, but as soon as I paid the fee...I was immediately given a key. I am Platinum with Marriott, and Diamond with Hilton. Everytime I give Best Western a chance, I have some kind of issue. They also had insufficient parking, so I had to park across the street where no one is around. It's a shame, because we have to book quite a few rooms for an upcoming wedding in August. and now I will not be staying here. Not the worst Hotel, but Best Western needs to address some of their policies unless they always want to be just mediocre.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. As a business, we must follow a model that will prove successful. Based on the demand for early check ins, the early check in fee has helped to alleviate the front desk being overwhelmed with arrivals before rooms have been properly cleaned. The guest has the choice to check in early with a fee or wait until our standard check in time. As with airlines charging for early boarding, luggage fees, and seat selections, we have studied other hotels who are following a similar business model. While we appreciate your relationship with other chains, we do hope you understand the demand on the weekends that the hotels in Kent Narrows faces in the summer months. We hope you enjoy your time in August and thank you for staying at the Best Western Kent Narrows.

Older, but well kept building with nice views of the Bay. The elevator is a little inconvenient, outside access then a long walk to the room outside...fine if it's not raining.. We loved out handicapped room. Didn't need a roll in shower, lots of grab bars for the tub...good counter space for out stuff with a little separation from the ADA toilet and tub. Large and perfect for our problems. Good restaurants everywhere (one of the reasons I picked this location, reward after a long drive from FL..) Great way to avoid going thru DC on a week day. We will used the as a stop on our way back in the fall...more restaurants to try.

The price was right at this hotel for a quick midweek getaway! We really enjoyed the pool, hot tub, cozy outdoor garden lounge, free beer in the lobby, and the beautiful view from our balcony! There are many restaurants and bars within walking distance of this hotel!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate your comments regarding our pool, hot tub, and beautiful view from the balconies. Please enjoy the restaurants and dock bars that are within walking distance from the Best Western Kent Narrows. We hope everyone has a wonderful summer and safe travels.

Enjoyed our stay at the Best Western. Staff was very helpful. Room was clean and everything in order. All ressurants, waterfront is walking distance. Didn't get a chance to use all amenities however, highly recommend to anyone looking for a weekend getaway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for reviewing the Best Western Kent Narrows. Your comments are very much valued. We really appreciate your comments regarding our helpful staff and clean rooms. Our staff works hard to provide quality service and cleanliness. Thank you again and we look forward to seeing you on your next trip.

Convenient to the entire town easy access to rte 301 & 50. All restaurants and bars are close by. Hotel staff was polite and courteous. I would stay in this hotel again the next time i travel to Stevensville, MD.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks for staying with us. Our staff works hard to make our guests happy and appreciate your comments. Please come back and see us again soon.

My wife and I arrived on a Saturday afternoon to a clean, well-kept Best Western for our friends upcoming marriage. While our room was originally not ready, they were able to upgrade our room to the front side of the hotel, providing a nice view of the bay from across the street. We found the staff very friendly, the room clean and comfortable, and really enjoyed our stay. We would definitely come back again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words regarding our friendly staff and our clean and comfortable rooms. The wedding season is upon us and our staff is working hard to make sure the check in process is smooth. We want all of our guests to enjoy the time with friends and family while celebrating and creating memories. We look forward to your return.

Very friendly front desk. Great view, local to everything. Comfortable bed, quite location. Was only there one night, perfect for my needs. Price was reasonable for location. Clean room and facility, basic breakfast so you don't leave hungry.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing our friendly front desk staff. We are pleased that you enjoyed the comfortable bed and the deluxe continental breakfast. It is always our goal to ensure our guests enjoy their stay with us. Thank you for choosing us on your business trip and you are welcome anytime business brings you to Kent Narrows.

Nice hotel, good breakfast and very close to all the night life! All the restaurants were convenient and in walking distance so that you didn't have to drive. The breakfast was good and the attendant was very nice and helpful. I would go there again if the need arises.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being our guest and thank you for the positive remarks about our breakfast and proximity to the nightlife. It was a pleasure having you as our guest and we welcome you back any time should you plan another party trip.

This is a motel which understands that in the spring through fall, people come to Kent Island to go fishing. They have a "fisherman's rate" which was better than my AAA discount, and if you get up at 5 AM to go fishing, before the hotel breakfast is open, they give you a little baggie breakfast to take on the boat. Staff is very accommodating. There is also a pool, hot tub and sauna, and the hotel was recently remodeled. Great place.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the great remarks regarding our service and accommodations. Our staff is here to welcome you and loves to talk about fishing. It is always exciting to hear about the adventures. We are ready to greet you in the morning and make sure you have something to eat before you leave for the charter boats. Relax in our indoor heated pool and hot tub. Enjoy happy hour at one of the dock bars and dine out on the bay at Fisherman's Inn, Bridges, or Harris Crab House. We look forward to your next adventure on Kent Narrows.

The staff was very friendly and helpful.. Love the waterfront view from the balcony.. This was my third stay and each time I fall in love with him over and over.. A nice selection to choose from for breakfast.Our stay was great. Next time we will try the pool..

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks so much for the great review. We are so happy that you enjoyed your stay. We will share your comments with the staff. Please come back and visit again. The pool is waiting for you.

Great staff, quiet, island vibe, high rise, no bells and whistles; but nice and comfortable. They offered an upgrade to water view, instead of superhighway for $10. Close to an outlet and moderate fee shopping.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are so happy to see you found your time with us to be delightful! We pride ourselves on our service and our cleanliness. Our location is just one of the things that makes our hotel enjoyable. Come back and see us again!

My vehicle broke down and the staff was very friendly in making me feel at home. I felt stranded and felt very comfortable with the stay. My anxiety level was lifted immediately when I checked in. Thank you very very much.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted to read about our staff making you feel at home. It is our goal to provide each guest with clean and comfortable accommodations. We are sad that your vehicle broke down. However, there are excellent mechanics nearby to fix any problem. We work closely with area mechanics that provide towing assistance and repairs at reasonable prices. We hope your trip home was safe and that your vehicle is back up and running smoothly.

This is a beautiful location, delightful room (with a hot tub -- very cool!) -- with a beautiful view of the inlet and within close reach of Annapolis and the D.C. Metro. I loved it -- BUT I imagine it would be beyond my price range in-season.

Although I don't normally like a hotel with exterior access from the room door, this hotel was arranged for a sports team we participate with. The staff were all very helpful, friendly and accommodating to requests. Room was clean and beds very comfortable. Good value. I am glad we had the water side view as the highway view side of the hotel has very limited appeal.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
As we approach our busy season, we look forward to sports groups, fishing groups, weddings, and more. Our staff is committed to providing clean and comfortable accommodations. Enjoy our bay side rooms with gorgeous sunset views. Wake up to our deluxe continental breakfast with eggs, sausage, and a waffle maker.

We stayed here when they closed the bridge and we had no way of getting to Virginia. Luckily we were able to get one of the last rooms and were very pleased with the room and staff. I have to commend Mary who was at the front desk and incredibly helpful and friendly. An added bonus when we got there?? Newly popped popcorn! I know corny but hit the spot after sitting in traffic for hours. The room was what you would expect from a Best Western with a clean bathroom, firm beds and plenty of towels. The room had a refrigerator as well. We had breakfast the next day and have to say, the food hot and they had a good assortment of hot and cold food. There was plenty of space for everyone to sit as well. If I am ever in the area again, I would not hesitate to stay here again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. The closing of the bay bridge due to high winds did cause us to sell out the hotel. Mary and the staff worked hard to make sure everyone was able to secure a room for the evening. All the staff made sure the rooms were properly cleaned and ready for the rush of arrivals. We appreciate the positive reviews regarding the popcorn in the lobby, the hot breakfast, and the clean rooms. We know that staying here was not in the original plans but we are delighted to have made the stay over an enjoyable one. Mary and the staff are ready to welcome you again should you wish to return.

My family stayed here during a winter storm that disrupted our power. The staff is super friendly and they take pets, which we needed. While the doors--like most walk up hotels--open into the bedroom area, the beds are far enough from the door to give you privacy. The curtains do need to be a bit wider to cover the entire window but it was a minor issue. The hotel was renovated in the last 3 years and is in really good shape. There is plenty of free coffee and the included breakfast is just enough to fill you up. It is a really good no frills hotel option. Fisherman's Inn--a really good local establishment--is right across the road. I would definitely stay there, again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so pleased that we received your positive review. Thank you so much for recognizing our renovations and the included breakfast. It helps future guests see the value in our product. We hope everyone has a chance to enjoy Fisherman's Inn as well as the other fine seafood restaurants. When there is a bad storm in the area, we are glad to be able to accommodate those who do not want to travel and those who have lost power. We hope to see you again and please visit the Queen Anne's County website for more information on the area.

The hotel staff has always been exceptional. We always love our stay at Kent Narrows. The location is also phenomenal. Several restaurants are in walking distance and the view of the Chesapeake makes the stay so worthwhile

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your loyalty to the Best Western Kent Narrows. We always enjoy your visit and look forward to your return. The area restaurants, dock bars, and gorgeous sunsets always make Kent Narrows a popular destination. Thank you again and we wish you a Happy 2018!

Just stayed here for 3 days and only chose the venue because everything else was booked. I wasn't expecting much because I know this is an old property, but I had read that it was recently renovated and took a chance. The rooms were not really that bad at all, and the night staff was very nice. Breakfast was good too. However, there were some major issues. - The doors to the room I was in had an open area which led to a draft all evening. It was 35 degrees that night. - The windows are wider than the curtains! So anyone can see in your room (and you can see in anyone's rooms too!) - On the 3rd night, the warm water broke. The entire hotel was out of hot water between 5 am and the time we left (12:30 pm). Every time I called the front desk, they told me that it would be back on in 15 minutes. It wasn't until I called Best Western's helpline that I was then told that guests were receiving a $25 discount. The front desk never told me about the $25 back. Also, other guests were complaining that they were not getting their money back. I had to call BestWestern corporate to find that out. So, when I went to the front desk and asked for my refund, the clerk told me that he couldn't do it. That he needed the hotel general manager to issue refunds since I was an online reservation. Pretty sure that was a blatant lie, as they had kept the refund news from me earlier.... as well as other patrons who were discussing their problems in the parking lot. This hotel is in tatters (doors and windows) and its management are a mess. Will never stay here again and am taking up my issues with corporate Best Western as this location is being run almost as a rogue operation with zero respect for customer service.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Once we were notified of the hot water issue, immediate action was taken to correct the problem. Our propane company was called out on Sunday morning to check on the issue. When the company arrived, the technician noticed a part that was damaged due to the storm the night before. The part was immediately replaced and upon replacement, the hot water was restored. When the guests called the front desk, they were notified that the propane company needed to come to the hotel. Also, we allowed guests to check out later in order to enjoy a hot shower. Refunds were given out and you received a $27.75 credit to your visa card. This situation arose out of our control and we took immediate action to correct the issue. We apologize for any disruptions and thank everyone for their patience and understanding. We wish everyone safe travels in 2018.

Great value for a room very close to Bay Bridge and right next to Kent Narrows Bridge. Rooms seem to be newly & Attravtively renovated. Front desk friendly and helpful. Great choices for restaurants both across the street (can walk) or drive a little way, under a mile, for some of the best seafood.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows is located near the Chesapeake Bay and within walking distance to many local seafood restaurants and dock bars. Thank you for your review.

Stayed here many times over the years, convenient location. Rooms have been remodeled, which was long overdue. Updates are nice. Always best to request a bayside room since this hotel sits right next to RT. 50 When In the area be sure to check out St. Michaels, assorted food, shops and stores line the Main Street. Something for everyone.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is an excellent area to stay when visiting Annapolis, St. Michaels, Easton, and Chestertown. The Best Western is conveniently located at exit 42, just off of Route 50/301. Many travelers on the way from New England to Florida have found this spot a convenient place to dine and relax before continuing on their way.

I had a very nice time th the pool area and hot tub area were very well kept and peaceful the bed in our room was king size and it was so comfortable and the hair products for the shower worked very well unlike other hotels their soaps aren't as good and our towels and trash were always picked up since we stayed for four nights we would leave our stuff outside for the ladies to get and they always did right away in the morning the only thing that I did not like was the breakfast a lot of it wasn't really that good besides maybe two of the choices the eggs werenever good but we did get the Bayview so we got a little view of the bay even though there's a giant restaurant right there you can't see over top of it but you can't see the side and it's really pretty since the bed was so comfortable we did have a nice time and we're able to watch a lot of channels on TV with the wifi to it was an overall good experience

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate the comments regarding our pool area which includes a hot tub and dry sauna. Our Serta pillow top mattresses provide everyone with a gentle nights sleep. Best Western continues to roll out new shampoo and soap items. Watch this Spring for a new roll out of soap, shampoo, conditioner, and lotion products. Our Bay view rooms offer you the view of a wonderful sunset. We are located across the street from Fisherman's Inn, a delicious seafood restaurant. We look forward to everyone's visit and wish everyone safe travels in 2018.

I always get a water view room when in the area . The front desk people are always friendly and helpful . Rooms are always clean . Beds are comfortable . Parking is easy and easy to get back in rt 50 either direction .

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always here to help with any requests. We want to make sure everyone enjoys their time while visiting Kent Narrows.

Check in was very easy. Desk clerk explained where my room was located. I had phoned and requested ground floor room and ground floor was reserved and waiting! Location had a full breakfast which was very good

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that the check in experience was very easy. Our staff is always here to help with any requests. It is our pleasure to assist with room locations, check in times, and are happy to answer any questions regarding your stay. We are delighted that you were able to enjoy our deluxe continental breakfast. We look forward to your next visit.

I stayed here once before earlier in the renovation process. This stay ( about 14 months later) was even better. My room had been totally renovated this time. I was especially impressed with the bathroom, shower/ tub, vanity, etc. Everything seemed new. Everything had been upgraded, as well. The bed was comfortable and breakfast was good ( as it was previously). The only downside to this property is the fact that there is only one elevator. For an older property, it is very nice and extremely clean. The staff were wonderful. I was not impressed with the owner, however, who was at the desk at the time of my check-in. The receptionost was very busy talking with someone on the phone (he had acknowledged me) and the owner stood right there, never even looked up at me, nor did he make any attempt to help his employee at all. I would say the only thing still needing renovation would be the owner's people skills and customer service.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your comments regarding the renovations. We are always looking for ways to improve the property. The three stairwells have been remodeled, the pool deck is brand new, and our dry sauna is open again. Our owner is working hard to renovate the property and we are thankful for his efforts. Our staff is here to make sure that your stay is enjoyable and we always enjoy the great conversations with our guests. We look forward to everyone visiting us in 2018! Have safe travels wherever life takes you.

The beds were very comfortable and the view of the water is nice. Breakfast was also very good. We stayed there twice during a one week period. The first visit was perfectly fine; however, the second was not. It was only 13 degrees out and the room did not already have the heat turned on. The room was as cold inside as it was outside. It took 4 hours to get the temperature up to just 66 degrees. The staff was nice, the food was good, the bed was very comfortable, the decor inside the room was tasteful, the room was very clean. Everything was very good except it was freezing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and review. The weather is cold outside and we just had 4.5 inches of snow. We apologize for the room not heating up. We are delighted that the bed was comfortable and that the room was very clean. Our staff is working hard to provide our guests with clean and comfortable accommodations. We look forward to your next visit.

Friendly, helpful staff, clean room, great bed, beautiful view of the ocean and boats from the room. Close to good seafood restaurants and with convenient breakfast included. Coffee in room, refrigerator/freezer and ice machine make this a convenient stop on a trip to the outlet stores and beaches in Maryland and Delaware. Excellent value.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our staff, our clean rooms, comfortable bed, and views from the rooms. Our staff members take their roles very seriously and try to provide the quality service that our guests expect. Our commitment to investing in our property will continue in 2018. We look forward to seeing everyone and Happy New Year!

Great place! Super friendly staff...more than helpful. Room was clean, comfortable and very quiet all for a reasonable cost....even had a nice view of the Narrows! Walking distance to a couple of restaurants / bars. Breakfast was basic but good and hit the spot on a very cold morning. Overall, great place to stay!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and for your kind remarks. We appreciate the compliments and our staff will be delighted to be recognized for their friendliness, and helpfulness. Our staff has worked hard to keep the rooms clean and our renovations have not stopped. 2018 will be busy as we will continue to make improvements to the property. We welcome everyone to enjoy the beauty of the Narrows and we wish everyone a Happy New Year!

I chose this hotel due to the location, and after reading all of the positive reviews. I was extremely pleased, with my entire experience with this hotel. Before my arrival, they emailed me to inquire if I had any special requests. I did ask for a room on the first floor, as I was picking up my new puppy from a breeder in the area. They honored my request, and this made it so much easier to take the pup outside. The room was extremely clean, which is so important to me. The front desk staff was friendly and offered excellent service. I highly recommend this hotel, for it's service and value for your money.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows for your stay. It was a pleasure having you as our guest and we are glad to know that you enjoyed the value our hotel provides with our friendly staff, clean and comfortable rooms, and ideal location. We wish you and your puppy a Happy New Year!

Everyone who I had an encounter with, either in person or via the phone was over-the-top helpful! When we couldn't get a taxi around the time we wanted the wonderful woman behind the desk held our bags and directed us to a restaurant within walking distance while she found more contact numbers for drivers in the area. Had a wonderful weekend, thank you.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. There are so many wonderful restaurants. I hope you have a chance to experience more of the excellent dining that Kent Narrows has to offer. The Best Western staff wishes everyone a Merry Christmas, Happy Holiday, and Happy New Year! There is no other time quite like this. May all families reunite and be grateful for all that they have. We look forward to seeing you in 2018.

We were looking for a one night Get-Away within 1.5-2 hours from home. Lucked onto Best Western Inn at Kent Narrows. Great location - we opted for a room overlooking the Bay with an ensuite Jacuzzi tub. Great choice - so relaxing, peaceful and quite, yet a short drive to Annapolis, Baltimore, DC, Philadelphia, shopping and more. The front desk and staff were friendly, welcoming & accommodating - the Hot Breakfast was a great plus - LOVE Best Western's sausage gravy! Will definitely return, if not for another winter get-away, definitely in the Spring/Summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your visit and for taking the time to write a review. We are delighted that you enjoyed the room with the hot tub. Overlooking the bay, enjoying our sausage gravy and biscuits, dining at one of the fabulous seafood restaurants, and enjoying the peace of the slow season is a great reason to visit the Best Western Kent Narrows. We look forward to seeing you again.

The building is an older motel with doors that open to the outside. The odd number side faces the bay and the even numbers face the highway. The highway side is very noisy and Bay side not as much noise. The rooms are small and need to be updated. The staff that checked us in and worked the breakfast area were very friendly. Breakfast was typical low budget hotel eggs, sausage, breads, cereals and waffles...not great but not bad. Not sure how busy the area gets during summer months but it was fairly quiet and not a lot of people.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western was built in 1990 and offers wonderful views of the Eastern Bay. Sit outside the room and watch the boats sail by and enjoy the awesome sunsets. There are 7 wonderful seafood restaurants and do not forget about the dock bars. Take advantage of our off season rates and enjoy our indoor pool tub and hot tub.

We were looking for a little get-away not too far from home on the Chesapeake Bay. Decided on the Kent Island / Narrows area. The Best Western looked great and offered an in-room Jacuzzi (which we prefer if we can get it). This place was wonderful, our room overlooked the bay & marina, the breakfast was an added plus. Great location with in 30 min - 2 hours of Phili, DC, Baltimore & Annapolis. Wonderful staff - Will definitely return!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows area is a perfect getaway and conveniently located off of Route 50/301. This time of year is a perfect time to take advantage of our off season rates. We welcome everyone to take advantage of the wonderful restaurants, the outlet shopping, and local wine tastings. Please visit the Queen Anne's County website for more information.

I stayed at the hotel during our past snow storm called Benji. I had the best sleep ever!!!I turned the heat and it worked marvelously. I snuggled under the blanket that the front desk gave me so courteously. I got my wake up calls on time and the breakfast was divine. Next time I stay I want to bring my swimsuit to take advantage of the hot tub or sauna or indoor pool. I highly recommend this hotel! The staff is so awesome and helpful and the beds are so comfortable. I felt so safe and secure here that I had the best sleep ever in a hotel!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the compliments on the breakfast, the staff, and on your best sleep ever! We welcome all of our guests to enjoy the indoor pool, the hot tub, and the dry sauna.

The hotel is in a prime location, across the street from a great seafood restaurant and local entertainment. The front desk staff (Naomi), was so courteous and made you feel so welcomed upon arrival. The staff from grounds keeper to breakfast, was more than accommodating and did their best to make sure your request was granted. Everyone was so friendly and nice. My room was FABULOUS as it included a Jacuzzi. An overall awesome hotel experience and I will definitely tell friends and family.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to Kent Narrows. We are delighted that you enjoyed the accommodations. Our staff is here to assist in any way. Please do not hesitate to let us know if we can do anything to enhance your stay. Visit the Queen Anne's County website for more information on restaurants, dockbars, hunting, fishing, and more.

Great place to stay on the island. Great food and plenty of things to do as well. I would defiantly stay there again in the future. Look forward to returning in the spring for business.Hotel was very clean and staff was AAAAAA+++++

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the comments. Our staff will be delighted with your review. They always love to read from guests who have enjoyed their stay with us. There is so much to do on Kent Island. The restaurants are definitely worth the visit as well as the bike trails, the beaches by the Chesapeake Bay, the outlet shopping, and the fishing charters. Whether visiting with family or on a business trip, please stop by and see us.

Great customer service-Mary and Naome are awesome. Personal attention to each of us and always axcommodating ensuring that we have all we needed to have a successful usiness review. THey ere always polite and courteous. Their hospitality made our stay a very pleasant one

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that Mary and Naome were able to provide you with personal attention for your stay with us. Looking for opportunities to assist guests is part of the little things that make a difference. Our goal is to own every request or problem and resolve it to the guests satisfaction. At Best Western, we commit to the 4 B's: Be Knowledgeable, Be Professional, Be Healthy, and Be Proud. Thank you and safe travels.

Excellent Stay! Hotel had been redecorated since my last visit and it was very comfortable. Staff very enjoyable at the front desk and in the breakfast area. Lovely view of the Chesapeake Bay from our room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for sharing your experience with us. We appreciate the positive feedback. Our staff works hard to maintain the cleanliness and to provide an enjoyable stay. We love that you were able to take in the lovely view of the Chesapeake Bay from your room. Your complete satisfaction is what we want from all of our guests. Happy Thanksgiving and safe travels to your destination.

The staff was super accomodating, allowed us to check in early for a wedding. Room was super clean and bed was so comfy! Check out was super easy. Near plenty of restaurants. Breakfast was great, coffee really good!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our goal on a busy wedding weekend is to make sure our guests are able to check in on time. We are delighted that you enjoyed your stay with us. Kent Narrows is a popular destination for weddings and our staff works hard to be prepared for all of our guests. Thank you for recognizing our clean rooms and comfy beds. Please make sure you visit one of the several delicious seafood restaurants while you are in town. Start the day off right with our deluxe continental breakfast. Happy Thanksgiving and safe travels to your destination.

I stayed the weekend of November 10-12 I had a great experience when I checked in with Mary at front desk, the only downfall of the stay was the price of the room in the off season and that I had to park away from the hotel because all the parking was taken, very inconvenient for a guest other than that the stay was good.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
This past weekend was full of activity with the Waterfowl Festival, a lacrosse tournament, and weddings. Our rates reflected the demand for the area and is typically the last in season weekend before our off season rates begin. Enjoy the quiet off season and take advantage of our lower rates.

We stayed at this hotel for a friends wedding. I was pretty shocked to find out it was over $200 for just one night. But then I figured for that price is must be a really nice hotel - it was not. I will say the bed was comfortable - but the room itself left a lot to be desired (again for the price).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a very popular destination on the weekends. The demand is reflected in the prices of the area hotels. For our part, we began major renovations in 2016 and continue to look for ways to upgrade the property. Thank you to those who have noticed and appreciated our efforts. In the next couple of weeks we will be meeting with the design team from Best Western to discuss further enhancements to the property. We look forward to welcoming each and everyone to the Best Western Kent Narrows.

I checked all other motels within a 50 mile radius and this was the best deal. Very easy to get to off the main road. We needed somewhere o stay for one night while heading to a family member's funeral and we are very familiar with the area so this was just perfect.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows is located near the Chesapeake Bay and within walking distance to many local seafood restaurants, and dock bars. Whether traveling for business, leisure, adventure, or romance, the Best Western Kent Narrows Inn is the ideal place to stay. Enjoy your stay!

The hotel was clean, the room was clean. BUT it faced the interstate, so I was awake all night with the noise of the trucks etc. Easy to get in and out of, close to the Bay Bridge. Breakfast was included (buffet)...scrambled eggs, waffles, sausage, sausage gravy etc.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I recently received a letter from a guest who thanked me for the opportunity to receive a restful and peaceful nights sleep. The room was not facing the Eastern Bay but rather, was on the side of Route 50, and the Kent Narrows Bridge. So, you see, I cannot recommend one side versus the other. It is up to each guest to decide which view is better and which one will give them the best nights sleep. Either way, enjoy Kent Narrows for the wonderful restaurants, dock bars, fishing charters, outlet shopping, walking trails, and more. Wake up to a wonderful breakfast with choices of eggs, sausage, sausage gravy, waffles, juice, coffee, and fruit. We look forward to your next visit.

A little expensive for being off season. Also got a surprise fee for having a dog with us. I was told hotel was pet friendly, but never was told there was a 50 dollar fee to go with it. Breakfast was good for what it was. Hotel staff were very nice.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing the nice hotel staff. Our policy regarding pets is that we do accept pets on a case by case basis. While we would love to be pet friendly all of the time, we do have to limit based on size and weight. There is a pet policy based on the number of pets and the number of nights. If a guest does not notify us at check in of a pet, we do charge a penalty fee. We simply ask that you identify your pet so that we may be aware of it and place you in the appropriate room. Other guests should not be disturbed and we ask all of our guests to be respectful of each other. So, if you are travelling with a pet, give us a call and let us know at check in. We love to see your pets and we love to see you, too.

Everything at this hotel was great except they were working on the pool and hot tub. I would definitely recommend it. The coffee in the room was weak. There was a good bar and restaurant near there....

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our pool deck has been refinished and we are excited about the new look. We apologize for any inconvenience. Our sauna is now open as well. We hope everyone enjoys the new pool deck. Next year we will be replacing the furniture and updating the look of the outdoor pool patio. We are currently in Nashville, Tennessee at the Best Western convention. I have met with various coffee vendors and discussed the in room coffee program. Our goal is to find a coffee that will please the majority of our guests. Thank you for your review and please come back to enjoy the many great restaurants, and bars.

Hotel staff were awesome. Clean and comfy beds. Great location. We stay here 2-3 times a year. Free breakfast and wifi. Rooms are clean and comfortable. Lots of places to eat close by. We will be back again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the kind words and thank you for being a loyal guest. It is always great to read compliments regarding our staff, our clean rooms, and our location. We look forward to your next visit and hope everyone has a chance to enjoy Kent Narrows.

On the Island for a wedding. Room was comfortable. Good water pressure in shower. Breakfast was more than adequate - good, in fact. Some updating in process. Need a second elevator at the other end of the building. Very convenient to hot spots.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words and for taking the time to share them with us. It is great to hear that you enjoyed your stay with us. Your comments will further encourage our team to ensure a warm welcome and a pleasant visit for our guests. We are working with the county to add a second elevator. We know that this is something that our guests wish for and have asked about for a long time. Best Wishes to you and your family.

I've stayed at the Grasonville Best Western three times in recent months, and have found the facility clean and comfortable, and the staff very helpful and friendly. It's a very convenient location, with great seafood restaurants within walking distance. Highly recommended.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for your review. October has been a busy month with stairwell renovations, a new roof installed, and the pool deck being replaced. We appreciate the patience and understanding during these times. Thank you for complimenting the cleanliness, the helpful and friendly staff, and the convenient location. We welcome all visitors to stay with us while attending a wedding, going on a fishing charter, travelling on business, or just dining at one of the many excellent restaurants. Please enjoy the area and visit the Queen Annes County website for more information.

If you can avoid staying here do so! Unfortunately there are a lot of wedding venues by the bay bridge and this is one of the closest hotels. I called back in Jan to reserve a room for the Oct. 14th 2017 wedding. The bride wanted the wedding party to stay here for convenience so there was little I could do. I had requested a king bed room during booking but was told that was never held for me so I got a room with two queens. The wedding block price was $240 A NIGHT! I was shook. I even called back and explained oh no you don't understand I'm the Maid of Honor I get a special wedding discount rate. It was explained to me that I was getting the discounted rate! When I arrived it took 40 mins to get my room because they said my card was declined. They were so sure that it was due to my lack of funds that they asked me to call my credit card company. Visa said they weren't seeing anything even coming through to be declined and my card worked as soon as they restarted their computers. After a short apology the front desk told me they got me a room with a view. I have no Idea what view they were talking about considering the hotel is tucked between a highway overpass and a main road out front. There is only one elevator and set of stairs in the whole place. The other staircase were under construction which they did bright and early starting at 7:30am right outside your door. We were woken up throughout the night from road traffic, drunken returning wedding guests and then construction hammers. The rooms are very dated and your socks will turn black from the carpet. This hotel was AWFUL and I am so pissed I had to pay such high prices for it!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is with regret that i read your review. I am disappointed that you did not enjoy your stay with us. Our guest's safety and the enjoyment of their stay is our priority at all times. I am sorry you felt like this and wish your experience had been better. Our new stairwell is finished and we are all delighted with the results. We now have two new stairwells and the third one will be finished by the end of the year. We are conveniently located in Kent Narrows and are a perfect location for wedding guests. While we wish everyone a fun time, we do ask that all guests are considerate of each others quiet time. Interrupted sleep can easily change a hotel stay from great to poor, and I am sorry that happened to you.

This hotel is over priced and I would not stay here again nor would I recommended it. There was a long check in line with only one person working forcing us to miss our shuttle to the wedding. Because if you call about an early check in they will not give you a straight answer. If you like being woken up before 8 am on Sunday by the sound of jack hammering and banging of metal than check in here right away! Overall not a great experience and I'm disappointed with the money I paid to stay here.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for noise that you encountered while progress was being made on the replacement of the stairwell. Obviously there is never the right time to make noise at a hotel but we do our best to minimize the disturbance. Our front desk team does everything in their power to check in guests who wish to arrive prior to check in time. It may require a few phone calls to our housekeeping team to clean the room. On busy weekends, we do our best to accommodate early check in requests. However, the guest must keep in mind that the request will not always be possible. We do not want to rush the cleanliness standards that guests have come to expect from us.

This property is set up with open walk ways and the only window is facing walkway - if you open curtains anyone walking by room will be looking directly into your small room - curtains do not shut out light and bright lights illuminate walkways , making your room bright all night. The bedding is extremely old and yellowed with age. Bathroom was dirty as was carpet in room. There is no closing closet and sink is near bed with no door. Possibly the worst place I have ever slept. If they paid me , I would not spend another night there.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and appreciate your comments. We are an exterior corridor hotel with a walkway that allows our guests to enjoy the water view. This hotel was constructed in 1990 and is therefore the oldest of the three properties located in Kent Narrows. Our ownership has been working hard since 2016 to renovate and remodel the hotel. We know there are newer choices with interior corridors. We appreciate all the guests who have made it known how much they appreciate our efforts to rejuvenate the hotel.

The score is relative to what one expects. Like many BWs, they are Motels. This is not a W or a Hyatt Regency, so dont expect that. For a Best Western it is solid. Room comfort was good, not amazing. Rooms were quiet. Wifi was solid. Shower solid and good water pressure There is a very small indoor pool at Hot Tub

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for pointing out the many benefits of our hotel. The Best Western and the other hotels are very busy on the weekends and many guests are here to attend family functions. Not everyone has the chance to enjoy all that the hotel offers. Please enjoy our deluxe continental breakfast after waking up from a relaxing sleep in our pillow top mattresses. Enjoy watching a movie from our HBO, Cinemax ,and Show Time Channels on our 40 inch flat screen televisions. Unwind in our indoor pool, hot tub, and sauna. Ask the front desk for a map of the area and explore the walking trails, the local beaches, the restaurants, and dock bars. Welcome to Kent Narrows.

This is a step up from a poor MOTEL. It's not a hotel. You could do a lot better for price and quality at another chain. The room wasn't very well cleaned, the staff wasn't very helpful and the exterior was dirty.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I am shocked and dismayed to read your comments. Based on prior responses, I did not expect you to find these results. We are proud of our newly renovated rooms, our amazing staff, and our delicious deluxe continental breakfast. We pride ourselves on delivering amazing service and a great night's sleep. I do hope our readers do not judge us by this one experience. Please consider us when visiting Kent Narrows.

front desk great house keeping great breakfast room great front desk manager great gm great tv works great bathroom works great all the employees go out of there way for us been staying there for 4 years everything is great

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We hope that everyone reads this review and sees how pleased this guest is with our staff and amenities. Over the past 4 years, the hotel has undergone many improvements. We continue to look for opportunities to meet and beat our guests expectations. Thank you for sharing your thoughts with others and we always look forward to your arrival.

We arrived here only to find the rooms are very old and work out and the carpet was very dirty. This is like a motel where the doors open to the parking lot. They have plastic chairs out in front of each room and there were men sitting out there drinking at all hours. The AC would not cool down the room no matter how long we ran it. Staff was very rude and acted very arrogant.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our newly renovated rooms offer a mini fridge, microwave, iron/ironing board, coffeemaker, 40 inch flat screen television, and new pillow top mattresses. Our guests enjoy sitting on the balcony to watch the sunset. Enjoy a great night's sleep and wake up to our deluxe continental breakfast. Our staff is always ready to help you enjoy your stay. Thank you for being a part of the Best Western family and thank you staying with us.

This hotel was just across the street from several restaurants and bars. So it is easy to walk to these places. The room was clean. No towels though. The traffic noise was pretty bad, making it difficult to sleep.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The convenient location, the view of the bay, and the top to bottom renovations is what keeps our guests coming back. We offer you a great night's sleep and a complimentary deluxe continental breakfast. Our staff is here to help so please let us know if we can do anything further to enhance your stay.

Stay was average. Best part was jacuzzi tub in room, nice and clean. Breakfast horrible.... will need to eat elsewhere. Much nicer Best Westerns to choose from in the immediate area that I have stayed in the past year.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to our renovated hotel. We are confident that you will enjoy the facilities, including our updated internet, televisions, and sauna. We also offer you a great night's sleep and a deluxe continental breakfast. Our wonderful breakfast includes a waffle maker, sausage gravy and biscuits, eggs, sausage, cereal, fruit, coffee, and more.

When check-in is 3pm and a guest arrives at 4:50pm, they should not have to wait 30min for a room to be available. When check-in/service delays cause such delays, which cause guests to miss the activity (i.e. wedding ceremony) they traveled to the area to attend, the room cost should be refunded - a free beer is not compensation.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
If we have a room ready for you, we will generally let you check in prior to our 4pm check in time. Usually if we do not, it is not because we are mean, it is because of logistical problem. Housekeeping has to have enough time to strip the room and make it look like no one has ever stayed in it, and that takes time. Thus, there has to be a gap in the day to accomplish that.

The Very!! best customer experience at any hotel. We were greeted by a fantastic staff who made our stay enjoyable. The rooms were clean and comfortable. Mattress and pillows comfortable, large TV mini fridge microwave. Pool little warm but ok.Free parking, and a large selection of restaurants and pubs in walking distance. We will definitely be returning here next year. Kudos to the Inn manager to ensured we had a good time.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your review and appreciate your comments. Come out and enjoy Queenstown Harbor Golf where the River Course is consistently rated as having some of the best golf in the Maryland and D.C. area.

we would stay again for the convience to fishermans inn and the charter boat. but we will stay in the front next time. the rate we got because of the charter company was excellent. the pricing was much better than the other inn's on the kent narrows area.

Rooms are clean and the staff very accommodating. Location to great restaurants. Property is a bit 'tired' and could use a complete redo. Room Décor is DARK! Breakfast was above average for this type of breakfast service. Pool area feels unkempt.

We stopped at this Hotel while traveling South on Hwy 301/50 from NY to NC. It is a really nice Hotel that we had seen before while on this highway. The Front Desk Staff could not find our reservation, but They searched & discovered we had mistakenly booked it on Hotels.com instead of our Best Western Membership App. When we got back home Best Western Corporation gave us complimentary points as if I had used the App. "GREAT CUSTOMER SERVICE" Our King Room was nice & clean and the bathroom was very clean. The views from the balcony were spectacular. The front desk staff were great in their recommendations for dinner. The Complimentary Breakfast was complete with Waffles, Eggs, & many other items. The Hotel has easy access to & from Hwy 301/50.

We stayed here for a wedding close by and we could not have been happier. The room was rather large and the bed was super comfy and everything was very clean! It was great to be able to feel comfortable in a bed away from home!

Overall it was one of the worst experiences at a hotel that I've had and I stay at them atleast twice a month! Horrible customer service, very rude and obnoxious!! They laughed when I told them they were overcharging me

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any unhappiness on your part. Perhaps there was confusion regarding your stay as we have been receiving compliments on our renovations, our staff, and our location. Our guests have been complimenting us on our new beds, our deluxe continental breakfast, and on our guest service. We wish you the best and we will continue to give our best to our guests.

The rooms were nice. The staff was very helpful. Many kudos to them. The pool area was a disappointment, though it did have a hit tub. No decently priced restaurants close to it. Not much to do in the immediate area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to our renovated hotel. We are confident that you will enjoy the facilities, including our updated high speed internet, our updated rooms, and our sparkling pool. We also offer you a great night's sleep and a complimentary hot breakfast. Our staff is always here to help you enjoy your stay.

Check in was excellent, the day time manager Mary was awesome. The rooms on the front of the building are ok if you are on an upper level with sea view. The back side of the building is very dark and depressing. When asked to be moved to the front, Mary was super accommodating and friendly. The decor was dark and one of our rooms had a ton of spiders in the bathroom. Webs behind the door and spiders coming out of the light fixtures. The beds were fair, not good covers. the room also smelled like someone was smoking in a nearby room or adjoining laundry room and it came in through the vents making the room smell like smoke At 2 am someone attempted to kick down one of our doors (we had 2 rooms). The night person at the front desk, Debra just laughed and ignored the complaint. At checkout the person Tim basically called us liars and said that the night person wouldn't laugh about that. Even pictures of shoe marks kicked into the door wouldn't persuade him to comp the night. The breakfast was good and coffee ok. The location is excellent, across from some nice restaurants and a great view if you face the sea. In the rating below, the only reason that I rated service as average was because of Mary, the day time manager. Otherwise if it is Tim or Debra, the service was horrible!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It's funny how a little story about farm animals, a small pig and a spider can teach us lessons about life, death, and all the stuff in between. We are taught lessons of innocence and the corrupt nature of human beings. But most of all, we learn about how to become better grown-ups by holding on to all the things that were special and true about childhood.

We enjoyed our stay here. Nothing fancy, but a good value with comfy beds and pillows, clean room. Attentive staff. Very quiet rooms, since it's the older style. Well built, with elevator. Outside entrances may not appeal to everyone, but it was not a problem. The area seems very secure. You can see the water from walkway. We were on the 4th floor, nice view from there. Walk to restaurants and bars across a busy street, but walk-able. Breakfast had the usual eggs and sausage offerings, which did not appeal to us, but fruit, waffles and yogurt were all we needed. We plan to stay there again next summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows offers fabulous restaurants, scenic walking/biking paths, outlet shopping, golfing, fishing, and more. We welcome all guests to enjoy the scenery while sitting outside the room. We have rooms that face the water and offer views of the boats, the sunsets, and more. Enjoy our deluxe breakfast with eggs, sausages, waffles, juice, coffee, and more. Relax in our indoor pool and hot tub. We look forward to your visit.

Rooms needed upgraded and bed not very comfortable. Smoke smell in non-smoking room was not good for someone with allergies. Great sea food restaurant crossed the road. Hotel was not up to the standards of other Best Western Hotels I have stayed in. The stay was very average.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you have not found it yet, keep looking. Do not settle.

We picked up our Lincoln sheep in Rock Hall Md. left the farm after 9pm and were happy to find a Best Western. Stayed in our first one in Columbus o. After many yrs of avoiding them. Both were great comfortable ,did not need my own pillow, clean! Missed breakfast which was why we said. Had a hose and water to water the sheep in the trailer. Would stay again.hopefully in off season

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have quite a few travelers who stay with us while purchasing farm animals. We are thankful for your positive review.

great spot right near the inlets. This was our second stay here on the way to see family. The room was clean and the staff very polite and helpful. The pool was o.k., thought it could be a little cleaner. It might not be a big fancy place, but clean, comfortable and quiet was what we got, and thats worth every penny to us. Great staff as well

I booked a premium room expecting a premium experience. No blanket, noisy, sad excuse of a renovated room. For $360, I expected a lot more! I will never return, too many other choices nearby. Decent view and a comfortable mattress, but that is about all that I can say positive.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the positive feedback regarding the view and the mattress. We are very proud of our renovations and our guests love the remodel. We have received compliments on the new furniture, bedding, new lobby, updated breakfast room, and more. Our plans include replacing the stairwells, replacing the roof, and adding a second elevator. We are very pleased to welcome our guests to the "new" hotel and are confident that our guests will enjoy the facilities. Please let us know if we can do anything further to enhance your stay.

Lots of smokers and people sitting outside their rooms on walkway smoking and drinking and noisy. We had smokers on both sides of us that we had to walk by to get out of the hotel. At breakfast I just got a cup of coffee and went on my way.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have designated the rooms as non smoking. However, being an exterior corridor, the guests that do smoke tend to smoke on the balcony. We are working on improving the situation and may go as far as making the balconies non smoking as well. We understand the need to address this situation and apologize for the inconvenience.

Overall, decent. Friendly staff. Room for improvement in keeping the pool and hot tub in good working condition, in keeping guest room towels stain free, and in offering a wider variety of gluten free options for breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Best Western is constantly looking for ways to improve upon our breakfast selections. We currently offer a gluten free cereal and soy milk. We welcome your suggestions on improving the items.

Had the opportunity to spend a night here, after a weeding in Annapolis. King bed was perfect, tv was big, bathroom and vanity were excellent as well. The staff were sharp and attentive, and very helpful. Parking was plentiful and well lit. Half of the rooms are wayside, but every one has the bay climate, great for the heart, and soul... First time staying here, will definitely make another visit again...top notch inn! Oh yeah...did I mention the KILLER breakfast??? Oh yeah...excellent!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our guests visit Kent Narrows for many different reasons. We are glad that you enjoyed the king size bed, the 40" flat screen television, and the attentive staff. And yes, please do make sure that you enjoy our complimentary deluxe continental breakfast.

The hotel was conveniently located and staff was very nice. Having a balcony was enjoyable for sitting outside with friends. Several good seafood restaurants are located nearby offering many options for dining.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our balconies do give the guests the pleasure of sitting outside the room and enjoying the view. Many of our guests enjoy the bay side rooms that offer views of the restaurants, the water, and the sunsets.

We enjoyed the cleanliness of the room as well as the comfort of the beds. Also, there were four fluffy pillows on each bed instead of the thin ones in some motels. The tv and internet worked well and the continental breakfast was very enjoyable. Overall, a very nice experience.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the compliments on the pillows. We recently purchased upgraded pillows and will have them in each room.

Clean hotel. Only complaint was a used soap bar was left in the shower, and a cup of water was left in the bathroom. Rest of unit was clean, staff was kind, grounds were nice. Breakfast buffet was very good.

This area is a hidden gem. Located close to Bay Bridge, nice cluster of seafood restaurants near the hotel - couldn't ask for more. Hotel was reasonably priced, ample parking, clean and updated furniture/fixtures, comfortable bed, nice rooms, friendly staff. I would DEFINITELY make this a stop anytime I am coming from BWI and headed to DE. I am never going to waste my time again dealing with BWI area hotels - that was a huge mistake and disappointment. Since I got to the hotel around 3am - they were MORE than willing to do a late check out if I needed it (which I didn't). Thanks for everything! It was a nice, short stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows has become a destination for travelers looking to eat seafood, enjoy music at a dock bar, play a round of golf, or book a fishing charter. There is a bike/walking path that takes you to Terrapin Park and a local beach called Matapeake Beach. Visit the Outlets for fabulous deals or enjoy a tour of the famous PRS Guitars factory. Visit the Queen Anne County website for more information on events and places to visit.

hotel was nice stay pool was so crystal clear as was hot tub and no harsh smell of chemicals that's great thing ! we loved the employee delmar (was his name ) he was friendly and talkative with us . we thought the area was awesome and great food at many of the locations around the hotel

Rooms are just ok...Don't bother paying for the Bayside view because you're just looking at Fishermans Inn restaurant. Some areas like the ice machine/laundry area smell of urine. Crappy fitness area in what used to be a old room they just threw gym equipment in that smells musty. Get to breakfast on time because the staff literally locks the door while you're on the inside and starts cleaning up around you. When you leave a deposit DO NOT use a debit card it will hold up your money for days and you'll wind up having to call your bank. Very dishonest General Manager Mark!!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
When presenting a debit or check card for payment, our computer system will automatically place a hold on your account for the full amount of your stay plus an additional 15% of your stay upon check in. When you check out, you will only be charged for the actual amount of your stay. Any additional funds placed on hold will be released from our system at check out. However, banks may hold authorizations for up to 10 business days. If this could potentially be a problem, please present another form of payment. This information is presented at the front desk. We make every effort to help with this if it becomes a problem. The remark about the dishonest general manager is simply out of line and an apology is definitely in order.

Friendliest staff from shift to shift, clean comfortable rooms, amazing night's sleep. What more could you ask for ?! Great location to enjoy seafood and tropical dock bars. A perfect stopping point passing through or a quick get away from home.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Wow! Thank you for the remarks. We are thrilled and the staff will be so excited to read this review. We appreciate the recognition for our hard work and dedication to our guests. Awesome seafood, incredible views of the Eastern Bay, and an amazing night's sleep. You are absolutely right, what else could you ask for?

I noticed that they where out of breakfast meats at 8:45am. When I asked the attendant, she said there wasn't anymore. My wife is on a doctors diet that requires protein (meat), but no carbs. This forced us to go to a restaurant for breakfast. Very upsetting!!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize if our selection of breakfast items were not available. The breakfast room can be busy on a weekend and the attendant works hard to keep the food stocked. There may be a brief delay while the food is being replenished. I do hope that you were able to get the necessary diet requirements and apologize that we did not deliver for you. Our goal is to always have the breakfast room stocked and prepared for all of our guests.

Great view of Kents Narrow and waterways. There are dozens of docks and hundreds of boats. Within walking distance there are 5 excellent ( non-chain) restaurants to choose from. All over typical local crab and seafood menus.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I just returned from another fabulous lunch at Fisherman's Inn. Over the weekend, I enjoyed a dozen steamed crabs from the seafood market. What a treat it is to have such wonderful restaurants and bars within walking distance. I hope everyone has a chance to relax and enjoy the views of the Eastern Bay.

Love the updates rooms!! Stayed last year and what an improvement! would like to see more towel bars because one just isn't enough for bath towels and then the beach towels that are used. Breakfast lady wasn't that friendly but did her job. She should have been more helpful to the man in the wheelchair....

This hotel has just been remodeled. The theme is subtly nautical, with blue being the featured color. The breakfast is served in a room that you can only get to from the outside, not from the lobby. All the rooms are accessed from the outside. The breakfast was standard hotel serve yourself, fair quality and variety. The staff is great. While we were there, a tornado came within a mile of the hotel, disrupting the life of the island. Two familes who came to find shelter were telling their stories as I was checking out and the staff was very attentive and caring to these distressed people, which is notable since the staff is local themselves and were possibly also out of power and with property damage. I also liked the staff for being genuinely friendly, not aloof and "professional." How I HATE 'professional." It felt like I was staying at their home.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us. We will share your comments with the staff to encourage them to continue to deliver a warm welcome to each guest. We wish a speedy recovery to all those who suffered damage from the storm. We thank all those who have spent countless hours helping those affected by the tornado.

I experienced the worst customer service imaginable at this hotel. I work in the hospitality industry myself, therefore I understand the behind the scenes and expectations more than your average guest. I also understand that not everything goes according to plan – but a professional and respectful attitude can go a long way. After not receiving the military rate we had booked our room under, even when my brother was present upon check-in with his valid military ID – we were told “take it or leave it” with the $70 upcharge. We get to our room only to be woken up 2 hours later to find our entire bathroom and vanity was flooding from the ceiling and flooding from the bathroom lights. Not only were we concerned about our safety but also that something had happened to the guests above us. Mary, the overnight manager, refused to go upstairs and knock on the door of the guests above. At this point, it is a Wellness Check, as this was far past a ‘complaint' – the flooding was damaging the Hotel property and someone could have gotten seriously injured. “It's not my problem” and “I called, they probably wouldn't answer the door anyways” is the response we received. Mary could not switch us into another room due to a sell out and the ‘whole town' was sold out. I do not doubt the nearby hotels were sold out - but we had a 9 month old baby with us - we were willing to drive a great distance to have a night sleep without fearing the ceiling would collapse or the water was contaminated. Mary was beyond unprofessional and unsympathetic. Instead of making calls to farther away hotels or even placing a few rollaway beds in their conference room space, we received comments such as “You can sleep in the lobby if you're that concerned”, “I don't care”, “What do you want me to do?!?”. I have never experienced such disrespectful behavior from someone within the hospitality industry. I understand the flooding was not the Hotel's fault, but the jaw-dropping comments we received and the little to no effort of finding a solution to the problem was extremely disappointing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I am so sorry to hear about your negative experience. That was truly not our intention. We really appreciate your feedback. I can acknowledge that during this time of year when the surrounding area hotels sell out, it is difficult to find a solution to every problem. The inability to find a solution to your problem came out in your experience. I apologize for the inconsistent service, and hope you can understand there is always a reason-however inexcusable. I do hope you do not judge the entire company by this one experience. We strive to do just one thing....Create Positive Human Connection. Thanks again for the feedback.

Had a manager that did not care of our safety- the fact that we had a 9 month old baby with us- she said stay in the lobby. After speaking with GM on Monday- he said she should have offered roll away beds and use the conference room. Could not use the bathroom in the room- water had soaked the carpet. Her line was " I don't Care"

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Since this is a duplicate survey from the one above, please see my posted response.

We arrived in the area around 6pm. We dinned and my favorite place, Harris Crab House, and then we checked into the Best Western!! The whirlpool tub was amazing and the room and bed was up to date and very nice!! Can't wait to come back!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is great to hear that you had a memorable stay with us. Thank you for praising Harris Crab House, and our recent renovations. We have invested a lot of time and money to ensure that we provide the product, the people, and the passion of Best Western. We will do everything in our power to be fresh and modern at all times. All the best and hope to see you soon!

Great location, there is everything nearby. Restaurants and bars across the street. Liquor store down the street toward Grasonville, grocery store also down the street. Easy on and off us 50. Room is clean and bright. Nice service