Best Western Hotel Kent Narrows Inn,  Grasonville

3.5/5  - based on 490 guest reviews.
3101 Main Street, 21638-1029, Grasonville, United States - See map
+1 410 827 6767 +1 410 827 8626

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 490 traveler reviews
See more comments >>
Photo gallery :
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows inn is located near the Chesapeake Bay and within walking distance to many local seafood restaurants and dock bars. Inside this Grasonville-area hotel, guests will find each guest room comes complete with HD satellite television (HBO® and Cinemax) and free fiber optic high-speed wireless Internet access. Other amenities at this Kent Narrows hotel also include a free breakfast each morning featuring a deluxe continental breakfast, a relaxing indoor swimming pool and hot tub, on-site exercise facility and guest laundry. Staying on business? The Best Western Kent Narrows Inn offers business services, meeting facilities for up to 50 guests, and a great location near many of the local business parks. Outside this Grasonville hotel, guests will find the best of the area. Play a round at one of our local golf courses. No matter what you're interested in while visiting, our friendly staff can help you plan the perfect Eastern Shore getaway including hunting and fishing. While in town, don't miss out on annual events, like the Bay Bridge Boat Show and the Chesapeake Bay Wine Festival held at the Bay Bridge Marina, the Maryland Seafood Festival and the Polar Bear Plunge held at Sandy Point State Park. Here for a wedding? The Best Western Kent Narrows Inn offers an amazing location near popular wedding venues, like Chesapeake Bay Beach Club, Silver Swan Bayside, Queenstown Harbor, Kent Manor Inn, Prospect Bay Country Club, Maria's Love Point Bed & Breakfast and Kent Island Yacht Club. Whether traveling for business, leisure, adventure or romance, the Best Western Kent Narrows Inn is the ideal place to stay while in the Grasonville and Chesapeake Bay area. Book today to save! Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 490 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
152
Verygood
 
139
Medium
 
91
Poor
 
58
Horrible
 
50
Business Business 52
Couples Couples 173
Family Family 139
Friends getaway Friends getaway 62
Solo travel Solo travel 34
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Kent Narrows Inn,Grasonville
  • 4
    « Business trip »

    Very friendly front desk. Great view, local to everything. Comfortable bed, quite location. Was only there one night, perfect for my needs. Price was reasonable for location. Clean room and facility, basic breakfast so you don't leave hungry.

    4
    « Party Trip »

    Nice hotel, good breakfast and very close to all the night life! All the restaurants were convenient and in walking distance so that you didn't have to drive. The breakfast was good and the attendant was very nice and helpful. I would go there again if the need arises.

    5
    « Great place for guys going fishing »

    This is a motel which understands that in the spring through fall, people come to Kent Island to go fishing. They have a "fisherman's rate" which was better than my AAA discount, and if you get up at 5 AM to go fishing, before the hotel breakfast is open, they give you a little baggie breakfast to take on the boat. Staff is very accommodating. There is also a pool, hot tub and sauna, and the hotel was recently remodeled. Great place.

    5
    « A Room with a view »

    The staff was very friendly and helpful.. Love the waterfront view from the balcony.. This was my third stay and each time I fall in love with him over and over.. A nice selection to choose from for breakfast.Our stay was great. Next time we will try the pool..

    4
    « Very friendly »

    Great staff, quiet, island vibe, high rise, no bells and whistles; but nice and comfortable. They offered an upgrade to water view, instead of superhighway for $10. Close to an outlet and moderate fee shopping.

    5
    « Stranded. »

    My vehicle broke down and the staff was very friendly in making me feel at home. I felt stranded and felt very comfortable with the stay. My anxiety level was lifted immediately when I checked in. Thank you very very much.

    5
    « Lovely off-season stay »

    This is a beautiful location, delightful room (with a hot tub -- very cool!) -- with a beautiful view of the inlet and within close reach of Annapolis and the D.C. Metro. I loved it -- BUT I imagine it would be beyond my price range in-season.

    4
    « Good experience, great friendly and accommodating staff! »

    Although I don't normally like a hotel with exterior access from the room door, this hotel was arranged for a sports team we participate with. The staff were all very helpful, friendly and accommodating to requests. Room was clean and beds very comfortable. Good value. I am glad we had the water side view as the highway view side of the hotel has very limited appeal.

    4
    « Nice place! »

    We stayed here when they closed the bridge and we had no way of getting to Virginia. Luckily we were able to get one of the last rooms and were very pleased with the room and staff. I have to commend Mary who was at the front desk and incredibly helpful and friendly. An added bonus when we got there?? Newly popped popcorn! I know corny but hit the spot after sitting in traffic for hours. The room was what you would expect from a Best Western with a clean bathroom, firm beds and plenty of towels. The room had a refrigerator as well. We had breakfast the next day and have to say, the food hot and they had a good assortment of hot and cold food. There was plenty of space for everyone to sit as well. If I am ever in the area again, I would not hesitate to stay here again.

    5
    « A Really Nice Best Western »

    My family stayed here during a winter storm that disrupted our power. The staff is super friendly and they take pets, which we needed. While the doors--like most walk up hotels--open into the bedroom area, the beds are far enough from the door to give you privacy. The curtains do need to be a bit wider to cover the entire window but it was a minor issue. The hotel was renovated in the last 3 years and is in really good shape. There is plenty of free coffee and the included breakfast is just enough to fill you up. It is a really good no frills hotel option. Fisherman's Inn--a really good local establishment--is right across the road. I would definitely stay there, again.

  • 5
    « Perfect hotel and location »

    The hotel staff has always been exceptional. We always love our stay at Kent Narrows. The location is also phenomenal. Several restaurants are in walking distance and the view of the Chesapeake makes the stay so worthwhile

    2
    « No Hot Water. Zero help from Management. »

    Just stayed here for 3 days and only chose the venue because everything else was booked. I wasn't expecting much because I know this is an old property, but I had read that it was recently renovated and took a chance. The rooms were not really that bad at all, and the night staff was very nice. Breakfast was good too. However, there were some major issues. - The doors to the room I was in had an open area which led to a draft all evening. It was 35 degrees that night. - The windows are wider than the curtains! So anyone can see in your room (and you can see in anyone's rooms too!) - On the 3rd night, the warm water broke. The entire hotel was out of hot water between 5 am and the time we left (12:30 pm). Every time I called the front desk, they told me that it would be back on in 15 minutes. It wasn't until I called Best Western's helpline that I was then told that guests were receiving a $25 discount. The front desk never told me about the $25 back. Also, other guests were complaining that they were not getting their money back. I had to call BestWestern corporate to find that out. So, when I went to the front desk and asked for my refund, the clerk told me that he couldn't do it. That he needed the hotel general manager to issue refunds since I was an online reservation. Pretty sure that was a blatant lie, as they had kept the refund news from me earlier.... as well as other patrons who were discussing their problems in the parking lot. This hotel is in tatters (doors and windows) and its management are a mess. Will never stay here again and am taking up my issues with corporate Best Western as this location is being run almost as a rogue operation with zero respect for customer service.

    5
    « Overnight stop near Chesapeake Bay Bridge »

    Great value for a room very close to Bay Bridge and right next to Kent Narrows Bridge. Rooms seem to be newly & Attravtively renovated. Front desk friendly and helpful. Great choices for restaurants both across the street (can walk) or drive a little way, under a mile, for some of the best seafood.

    3
    « Recent remodeling »

    Stayed here many times over the years, convenient location. Rooms have been remodeled, which was long overdue. Updates are nice. Always best to request a bayside room since this hotel sits right next to RT. 50 When In the area be sure to check out St. Michaels, assorted food, shops and stores line the Main Street. Something for everyone.

    4
    « great »

    I had a very nice time th the pool area and hot tub area were very well kept and peaceful the bed in our room was king size and it was so comfortable and the hair products for the shower worked very well unlike other hotels their soaps aren't as good and our towels and trash were always picked up since we stayed for four nights we would leave our stuff outside for the ladies to get and they always did right away in the morning the only thing that I did not like was the breakfast a lot of it wasn't really that good besides maybe two of the choices the eggs werenever good but we did get the Bayview so we got a little view of the bay even though there's a giant restaurant right there you can't see over top of it but you can't see the side and it's really pretty since the bed was so comfortable we did have a nice time and we're able to watch a lot of channels on TV with the wifi to it was an overall good experience

    4
    « My go to place »

    I always get a water view room when in the area . The front desk people are always friendly and helpful . Rooms are always clean . Beds are comfortable . Parking is easy and easy to get back in rt 50 either direction .

    5
    « Best place to stay in area »

    Check in was very easy. Desk clerk explained where my room was located. I had phoned and requested ground floor room and ground floor was reserved and waiting! Location had a full breakfast which was very good

    4
    « Only gets better amd better as the face lifts continue »

    I stayed here once before earlier in the renovation process. This stay ( about 14 months later) was even better. My room had been totally renovated this time. I was especially impressed with the bathroom, shower/ tub, vanity, etc. Everything seemed new. Everything had been upgraded, as well. The bed was comfortable and breakfast was good ( as it was previously). The only downside to this property is the fact that there is only one elevator. For an older property, it is very nice and extremely clean. The staff were wonderful. I was not impressed with the owner, however, who was at the desk at the time of my check-in. The receptionost was very busy talking with someone on the phone (he had acknowledged me) and the owner stood right there, never even looked up at me, nor did he make any attempt to help his employee at all. I would say the only thing still needing renovation would be the owner's people skills and customer service.

    4
    « Comfortable beds »

    The beds were very comfortable and the view of the water is nice. Breakfast was also very good. We stayed there twice during a one week period. The first visit was perfectly fine; however, the second was not. It was only 13 degrees out and the room did not already have the heat turned on. The room was as cold inside as it was outside. It took 4 hours to get the temperature up to just 66 degrees. The staff was nice, the food was good, the bed was very comfortable, the decor inside the room was tasteful, the room was very clean. Everything was very good except it was freezing.

    4
    « Great value »

    Friendly, helpful staff, clean room, great bed, beautiful view of the ocean and boats from the room. Close to good seafood restaurants and with convenient breakfast included. Coffee in room, refrigerator/freezer and ice machine make this a convenient stop on a trip to the outlet stores and beaches in Maryland and Delaware. Excellent value.

  • 5
    « In town for local job..... »

    Great place! Super friendly staff...more than helpful. Room was clean, comfortable and very quiet all for a reasonable cost....even had a nice view of the Narrows! Walking distance to a couple of restaurants / bars. Breakfast was basic but good and hit the spot on a very cold morning. Overall, great place to stay!

    5
    « Excellent Best Western »

    I chose this hotel due to the location, and after reading all of the positive reviews. I was extremely pleased, with my entire experience with this hotel. Before my arrival, they emailed me to inquire if I had any special requests. I did ask for a room on the first floor, as I was picking up my new puppy from a breeder in the area. They honored my request, and this made it so much easier to take the pup outside. The room was extremely clean, which is so important to me. The front desk staff was friendly and offered excellent service. I highly recommend this hotel, for it's service and value for your money.

    5
    « Amazing staff! »

    Everyone who I had an encounter with, either in person or via the phone was over-the-top helpful! When we couldn't get a taxi around the time we wanted the wonderful woman behind the desk held our bags and directed us to a restaurant within walking distance while she found more contact numbers for drivers in the area. Had a wonderful weekend, thank you.

    5
    « Great Get-Away »

    We were looking for a one night Get-Away within 1.5-2 hours from home. Lucked onto Best Western Inn at Kent Narrows. Great location - we opted for a room overlooking the Bay with an ensuite Jacuzzi tub. Great choice - so relaxing, peaceful and quite, yet a short drive to Annapolis, Baltimore, DC, Philadelphia, shopping and more. The front desk and staff were friendly, welcoming & accommodating - the Hot Breakfast was a great plus - LOVE Best Western's sausage gravy! Will definitely return, if not for another winter get-away, definitely in the Spring/Summer.

    3
    « Staff Really Makes This Place »

    The building is an older motel with doors that open to the outside. The odd number side faces the bay and the even numbers face the highway. The highway side is very noisy and Bay side not as much noise. The rooms are small and need to be updated. The staff that checked us in and worked the breakfast area were very friendly. Breakfast was typical low budget hotel eggs, sausage, breads, cereals and waffles...not great but not bad. Not sure how busy the area gets during summer months but it was fairly quiet and not a lot of people.

    5
    « Wonderful little get-away »

    We were looking for a little get-away not too far from home on the Chesapeake Bay. Decided on the Kent Island / Narrows area. The Best Western looked great and offered an in-room Jacuzzi (which we prefer if we can get it). This place was wonderful, our room overlooked the bay & marina, the breakfast was an added plus. Great location with in 30 min - 2 hours of Phili, DC, Baltimore & Annapolis. Wonderful staff - Will definitely return!

    5
    « Best Sleep Ever!!!!! »

    I stayed at the hotel during our past snow storm called Benji. I had the best sleep ever!!!I turned the heat and it worked marvelously. I snuggled under the blanket that the front desk gave me so courteously. I got my wake up calls on time and the breakfast was divine. Next time I stay I want to bring my swimsuit to take advantage of the hot tub or sauna or indoor pool. I highly recommend this hotel! The staff is so awesome and helpful and the beds are so comfortable. I felt so safe and secure here that I had the best sleep ever in a hotel!

    5
    « Best experience from beginning to end »

    The hotel is in a prime location, across the street from a great seafood restaurant and local entertainment. The front desk staff (Naomi), was so courteous and made you feel so welcomed upon arrival. The staff from grounds keeper to breakfast, was more than accommodating and did their best to make sure your request was granted. Everyone was so friendly and nice. My room was FABULOUS as it included a Jacuzzi. An overall awesome hotel experience and I will definitely tell friends and family.

    5
    « kent island »

    Great place to stay on the island. Great food and plenty of things to do as well. I would defiantly stay there again in the future. Look forward to returning in the spring for business.Hotel was very clean and staff was AAAAAA+++++

    5
    « Business Meeting »

    Great customer service-Mary and Naome are awesome. Personal attention to each of us and always axcommodating ensuring that we have all we needed to have a successful usiness review. THey ere always polite and courteous. Their hospitality made our stay a very pleasant one

  • 5
    « Day after »

    Excellent Stay! Hotel had been redecorated since my last visit and it was very comfortable. Staff very enjoyable at the front desk and in the breakfast area. Lovely view of the Chesapeake Bay from our room.

    5
    « Great Stay »

    The staff was super accomodating, allowed us to check in early for a wedding. Room was super clean and bed was so comfy! Check out was super easy. Near plenty of restaurants. Breakfast was great, coffee really good!

    4
    « Experience »

    I stayed the weekend of November 10-12 I had a great experience when I checked in with Mary at front desk, the only downfall of the stay was the price of the room in the off season and that I had to park away from the hotel because all the parking was taken, very inconvenient for a guest other than that the stay was good.

    2
    « Dissapointed room for price »

    We stayed at this hotel for a friends wedding. I was pretty shocked to find out it was over $200 for just one night. But then I figured for that price is must be a really nice hotel - it was not. I will say the bed was comfortable - but the room itself left a lot to be desired (again for the price).

    5
    « Best Value at Kent Narrows »

    I checked all other motels within a 50 mile radius and this was the best deal. Very easy to get to off the main road. We needed somewhere o stay for one night while heading to a family member's funeral and we are very familiar with the area so this was just perfect.

    3
    « So So... »

    The hotel was clean, the room was clean. BUT it faced the interstate, so I was awake all night with the noise of the trucks etc. Easy to get in and out of, close to the Bay Bridge. Breakfast was included (buffet)...scrambled eggs, waffles, sausage, sausage gravy etc.

    3
    « OFF SEASON STAY »

    A little expensive for being off season. Also got a surprise fee for having a dog with us. I was told hotel was pet friendly, but never was told there was a 50 dollar fee to go with it. Breakfast was good for what it was. Hotel staff were very nice.

    5
    « Went for a wedding »

    Everything at this hotel was great except they were working on the pool and hot tub. I would definitely recommend it. The coffee in the room was weak. There was a good bar and restaurant near there....

    5
    « GREAT PLACE TO STAY »

    Hotel staff were awesome. Clean and comfy beds. Great location. We stay here 2-3 times a year. Free breakfast and wifi. Rooms are clean and comfortable. Lots of places to eat close by. We will be back again.

    4
    « Comfortable »

    On the Island for a wedding. Room was comfortable. Good water pressure in shower. Breakfast was more than adequate - good, in fact. Some updating in process. Need a second elevator at the other end of the building. Very convenient to hot spots.

  • 5
    « Excellent facility and excellent staff »

    I've stayed at the Grasonville Best Western three times in recent months, and have found the facility clean and comfortable, and the staff very helpful and friendly. It's a very convenient location, with great seafood restaurants within walking distance. Highly recommended.

    1
    « Brides reconsider making your poor guests stay here!! »

    If you can avoid staying here do so! Unfortunately there are a lot of wedding venues by the bay bridge and this is one of the closest hotels. I called back in Jan to reserve a room for the Oct. 14th 2017 wedding. The bride wanted the wedding party to stay here for convenience so there was little I could do. I had requested a king bed room during booking but was told that was never held for me so I got a room with two queens. The wedding block price was $240 A NIGHT! I was shook. I even called back and explained oh no you don't understand I'm the Maid of Honor I get a special wedding discount rate. It was explained to me that I was getting the discounted rate! When I arrived it took 40 mins to get my room because they said my card was declined. They were so sure that it was due to my lack of funds that they asked me to call my credit card company. Visa said they weren't seeing anything even coming through to be declined and my card worked as soon as they restarted their computers. After a short apology the front desk told me they got me a room with a view. I have no Idea what view they were talking about considering the hotel is tucked between a highway overpass and a main road out front. There is only one elevator and set of stairs in the whole place. The other staircase were under construction which they did bright and early starting at 7:30am right outside your door. We were woken up throughout the night from road traffic, drunken returning wedding guests and then construction hammers. The rooms are very dated and your socks will turn black from the carpet. This hotel was AWFUL and I am so pissed I had to pay such high prices for it!

    2
    « Poor experience »

    This hotel is over priced and I would not stay here again nor would I recommended it. There was a long check in line with only one person working forcing us to miss our shuttle to the wedding. Because if you call about an early check in they will not give you a straight answer. If you like being woken up before 8 am on Sunday by the sound of jack hammering and banging of metal than check in here right away! Overall not a great experience and I'm disappointed with the money I paid to stay here.

    1
    « Avoid if possible »

    This property is set up with open walk ways and the only window is facing walkway - if you open curtains anyone walking by room will be looking directly into your small room - curtains do not shut out light and bright lights illuminate walkways , making your room bright all night. The bedding is extremely old and yellowed with age. Bathroom was dirty as was carpet in room. There is no closing closet and sink is near bed with no door. Possibly the worst place I have ever slept. If they paid me , I would not spend another night there.

    4
    « Solid for a Best Western »

    The score is relative to what one expects. Like many BWs, they are Motels. This is not a W or a Hyatt Regency, so dont expect that. For a Best Western it is solid. Room comfort was good, not amazing. Rooms were quiet. Wifi was solid. Shower solid and good water pressure There is a very small indoor pool at Hot Tub

    2
    « It's a MOTEL »

    This is a step up from a poor MOTEL. It's not a hotel. You could do a lot better for price and quality at another chain. The room wasn't very well cleaned, the staff wasn't very helpful and the exterior was dirty.

    5
    « 10-02-17 to 10-05-17 »

    front desk great house keeping great breakfast room great front desk manager great gm great tv works great bathroom works great all the employees go out of there way for us been staying there for 4 years everything is great

    1
    « Rooms are old and dirty, staff is rude. »

    We arrived here only to find the rooms are very old and work out and the carpet was very dirty. This is like a motel where the doors open to the parking lot. They have plastic chairs out in front of each room and there were men sitting out there drinking at all hours. The AC would not cool down the room no matter how long we ran it. Staff was very rude and acted very arrogant.

    3
    « Convenient location, but lots of traffic noise »

    This hotel was just across the street from several restaurants and bars. So it is easy to walk to these places. The room was clean. No towels though. The traffic noise was pretty bad, making it difficult to sleep.

    3
    « Just O.K. »

    Stay was average. Best part was jacuzzi tub in room, nice and clean. Breakfast horrible.... will need to eat elsewhere. Much nicer Best Westerns to choose from in the immediate area that I have stayed in the past year.

  • 1
    « Look elsewhere »

    When check-in is 3pm and a guest arrives at 4:50pm, they should not have to wait 30min for a room to be available. When check-in/service delays cause such delays, which cause guests to miss the activity (i.e. wedding ceremony) they traveled to the area to attend, the room cost should be refunded - a free beer is not compensation.

    5
    « Golf trip to Kent Narrows »

    The Very!! best customer experience at any hotel. We were greeted by a fantastic staff who made our stay enjoyable. The rooms were clean and comfortable. Mattress and pillows comfortable, large TV mini fridge microwave. Pool little warm but ok.Free parking, and a large selection of restaurants and pubs in walking distance. We will definitely be returning here next year. Kudos to the Inn manager to ensured we had a good time.

    3
    « see you again »

    we would stay again for the convience to fishermans inn and the charter boat. but we will stay in the front next time. the rate we got because of the charter company was excellent. the pricing was much better than the other inn's on the kent narrows area.

    3
    « OK Place to stay »

    Rooms are clean and the staff very accommodating. Location to great restaurants. Property is a bit 'tired' and could use a complete redo. Room Décor is DARK! Breakfast was above average for this type of breakfast service. Pool area feels unkempt.

    5
    « GREAT CUSTOMER SERVICE »

    We stopped at this Hotel while traveling South on Hwy 301/50 from NY to NC. It is a really nice Hotel that we had seen before while on this highway. The Front Desk Staff could not find our reservation, but They searched & discovered we had mistakenly booked it on Hotels.com instead of our Best Western Membership App. When we got back home Best Western Corporation gave us complimentary points as if I had used the App. "GREAT CUSTOMER SERVICE" Our King Room was nice & clean and the bathroom was very clean. The views from the balcony were spectacular. The front desk staff were great in their recommendations for dinner. The Complimentary Breakfast was complete with Waffles, Eggs, & many other items. The Hotel has easy access to & from Hwy 301/50.

    5
    « Awesome room »

    We stayed here for a wedding close by and we could not have been happier. The room was rather large and the bed was super comfy and everything was very clean! It was great to be able to feel comfortable in a bed away from home!

    1
    « Horrible »

    Overall it was one of the worst experiences at a hotel that I've had and I stay at them atleast twice a month! Horrible customer service, very rude and obnoxious!! They laughed when I told them they were overcharging me

    4
    « Not too bad »

    The rooms were nice. The staff was very helpful. Many kudos to them. The pool area was a disappointment, though it did have a hit tub. No decently priced restaurants close to it. Not much to do in the immediate area.

    3
    « Dark dingy spider web »

    Check in was excellent, the day time manager Mary was awesome. The rooms on the front of the building are ok if you are on an upper level with sea view. The back side of the building is very dark and depressing. When asked to be moved to the front, Mary was super accommodating and friendly. The decor was dark and one of our rooms had a ton of spiders in the bathroom. Webs behind the door and spiders coming out of the light fixtures. The beds were fair, not good covers. the room also smelled like someone was smoking in a nearby room or adjoining laundry room and it came in through the vents making the room smell like smoke At 2 am someone attempted to kick down one of our doors (we had 2 rooms). The night person at the front desk, Debra just laughed and ignored the complaint. At checkout the person Tim basically called us liars and said that the night person wouldn't laugh about that. Even pictures of shoe marks kicked into the door wouldn't persuade him to comp the night. The breakfast was good and coffee ok. The location is excellent, across from some nice restaurants and a great view if you face the sea. In the rating below, the only reason that I rated service as average was because of Mary, the day time manager. Otherwise if it is Tim or Debra, the service was horrible!

    4
    « Nice Clean Quiet Older Motel Style »

    We enjoyed our stay here. Nothing fancy, but a good value with comfy beds and pillows, clean room. Attentive staff. Very quiet rooms, since it's the older style. Well built, with elevator. Outside entrances may not appeal to everyone, but it was not a problem. The area seems very secure. You can see the water from walkway. We were on the 4th floor, nice view from there. Walk to restaurants and bars across a busy street, but walk-able. Breakfast had the usual eggs and sausage offerings, which did not appeal to us, but fruit, waffles and yogurt were all we needed. We plan to stay there again next summer.

  • 3
    « Just very average »

    Rooms needed upgraded and bed not very comfortable. Smoke smell in non-smoking room was not good for someone with allergies. Great sea food restaurant crossed the road. Hotel was not up to the standards of other Best Western Hotels I have stayed in. The stay was very average.

    4
    « Visit to Kent County to pick up sheep »

    We picked up our Lincoln sheep in Rock Hall Md. left the farm after 9pm and were happy to find a Best Western. Stayed in our first one in Columbus o. After many yrs of avoiding them. Both were great comfortable ,did not need my own pillow, clean! Missed breakfast which was why we said. Had a hose and water to water the sheep in the trailer. Would stay again.hopefully in off season

    5
    « clean and comfortable »

    great spot right near the inlets. This was our second stay here on the way to see family. The room was clean and the staff very polite and helpful. The pool was o.k., thought it could be a little cleaner. It might not be a big fancy place, but clean, comfortable and quiet was what we got, and thats worth every penny to us. Great staff as well

    2
    « Not impressed AT ALL! »

    I booked a premium room expecting a premium experience. No blanket, noisy, sad excuse of a renovated room. For $360, I expected a lot more! I will never return, too many other choices nearby. Decent view and a comfortable mattress, but that is about all that I can say positive.

    2
    « Too Much Smoke »

    Lots of smokers and people sitting outside their rooms on walkway smoking and drinking and noisy. We had smokers on both sides of us that we had to walk by to get out of the hotel. At breakfast I just got a cup of coffee and went on my way.

    3
    « Overall, good. »

    Overall, decent. Friendly staff. Room for improvement in keeping the pool and hot tub in good working condition, in keeping guest room towels stain free, and in offering a wider variety of gluten free options for breakfast.

    5
    « Kent Narrows sleeper... »

    Had the opportunity to spend a night here, after a weeding in Annapolis. King bed was perfect, tv was big, bathroom and vanity were excellent as well. The staff were sharp and attentive, and very helpful. Parking was plentiful and well lit. Half of the rooms are wayside, but every one has the bay climate, great for the heart, and soul... First time staying here, will definitely make another visit again...top notch inn! Oh yeah...did I mention the KILLER breakfast??? Oh yeah...excellent!

    4
    « Nice People »

    The hotel was conveniently located and staff was very nice. Having a balcony was enjoyable for sitting outside with friends. Several good seafood restaurants are located nearby offering many options for dining.

    4
    « Clean and Peaceful »

    We enjoyed the cleanliness of the room as well as the comfort of the beds. Also, there were four fluffy pillows on each bed instead of the thin ones in some motels. The tv and internet worked well and the continental breakfast was very enjoyable. Overall, a very nice experience.

    4
    « Nice short stay in Maryland »

    Clean hotel. Only complaint was a used soap bar was left in the shower, and a cup of water was left in the bathroom. Rest of unit was clean, staff was kind, grounds were nice. Breakfast buffet was very good.

  • 5
    « Nice hotel, great location! »

    This area is a hidden gem. Located close to Bay Bridge, nice cluster of seafood restaurants near the hotel - couldn't ask for more. Hotel was reasonably priced, ample parking, clean and updated furniture/fixtures, comfortable bed, nice rooms, friendly staff. I would DEFINITELY make this a stop anytime I am coming from BWI and headed to DE. I am never going to waste my time again dealing with BWI area hotels - that was a huge mistake and disappointment. Since I got to the hotel around 3am - they were MORE than willing to do a late check out if I needed it (which I didn't). Thanks for everything! It was a nice, short stay.

    5
    « GREAT LOCATION AND STAY »

    hotel was nice stay pool was so crystal clear as was hot tub and no harsh smell of chemicals that's great thing ! we loved the employee delmar (was his name ) he was friendly and talkative with us . we thought the area was awesome and great food at many of the locations around the hotel

    3
    « Just Ok »

    Rooms are just ok...Don't bother paying for the Bayside view because you're just looking at Fishermans Inn restaurant. Some areas like the ice machine/laundry area smell of urine. Crappy fitness area in what used to be a old room they just threw gym equipment in that smells musty. Get to breakfast on time because the staff literally locks the door while you're on the inside and starts cleaning up around you. When you leave a deposit DO NOT use a debit card it will hold up your money for days and you'll wind up having to call your bank. Very dishonest General Manager Mark!!!

    5
    « Warm and Welcoming »

    Friendliest staff from shift to shift, clean comfortable rooms, amazing night's sleep. What more could you ask for ?! Great location to enjoy seafood and tropical dock bars. A perfect stopping point passing through or a quick get away from home.

    3
    « breakfast »

    I noticed that they where out of breakfast meats at 8:45am. When I asked the attendant, she said there wasn't anymore. My wife is on a doctors diet that requires protein (meat), but no carbs. This forced us to go to a restaurant for breakfast. Very upsetting!!!

    5
    « Great View »

    Great view of Kents Narrow and waterways. There are dozens of docks and hundreds of boats. Within walking distance there are 5 excellent ( non-chain) restaurants to choose from. All over typical local crab and seafood menus.

    5
    « Kent narrows »

    Love the updates rooms!! Stayed last year and what an improvement! would like to see more towel bars because one just isn't enough for bath towels and then the beach towels that are used. Breakfast lady wasn't that friendly but did her job. She should have been more helpful to the man in the wheelchair....

    4
    « Pretty hotel on the water. »

    This hotel has just been remodeled. The theme is subtly nautical, with blue being the featured color. The breakfast is served in a room that you can only get to from the outside, not from the lobby. All the rooms are accessed from the outside. The breakfast was standard hotel serve yourself, fair quality and variety. The staff is great. While we were there, a tornado came within a mile of the hotel, disrupting the life of the island. Two familes who came to find shelter were telling their stories as I was checking out and the staff was very attentive and caring to these distressed people, which is notable since the staff is local themselves and were possibly also out of power and with property damage. I also liked the staff for being genuinely friendly, not aloof and "professional." How I HATE 'professional." It felt like I was staying at their home.

    1
    « Unprofessional and Unsympathetic »

    I experienced the worst customer service imaginable at this hotel. I work in the hospitality industry myself, therefore I understand the behind the scenes and expectations more than your average guest. I also understand that not everything goes according to plan ? but a professional and respectful attitude can go a long way. After not receiving the military rate we had booked our room under, even when my brother was present upon check-in with his valid military ID ? we were told ?take it or leave it? with the $70 upcharge. We get to our room only to be woken up 2 hours later to find our entire bathroom and vanity was flooding from the ceiling and flooding from the bathroom lights. Not only were we concerned about our safety but also that something had happened to the guests above us. Mary, the overnight manager, refused to go upstairs and knock on the door of the guests above. At this point, it is a Wellness Check, as this was far past a ?complaint' ? the flooding was damaging the Hotel property and someone could have gotten seriously injured. ?It's not my problem? and ?I called, they probably wouldn't answer the door anyways? is the response we received. Mary could not switch us into another room due to a sell out and the ?whole town' was sold out. I do not doubt the nearby hotels were sold out - but we had a 9 month old baby with us - we were willing to drive a great distance to have a night sleep without fearing the ceiling would collapse or the water was contaminated. Mary was beyond unprofessional and unsympathetic. Instead of making calls to farther away hotels or even placing a few rollaway beds in their conference room space, we received comments such as ?You can sleep in the lobby if you're that concerned?, ?I don't care?, ?What do you want me to do?!??. I have never experienced such disrespectful behavior from someone within the hospitality industry. I understand the flooding was not the Hotel's fault, but the jaw-dropping comments we received and the little to no effort of finding a solution to the problem was extremely disappointing.

    1
    « Water pouring from lights, party in room above- Night time manager didn't care »

    Had a manager that did not care of our safety- the fact that we had a 9 month old baby with us- she said stay in the lobby. After speaking with GM on Monday- he said she should have offered roll away beds and use the conference room. Could not use the bathroom in the room- water had soaked the carpet. Her line was " I don't Care"

  • 5
    « Fantastic time »

    We arrived in the area around 6pm. We dinned and my favorite place, Harris Crab House, and then we checked into the Best Western!! The whirlpool tub was amazing and the room and bed was up to date and very nice!! Can't wait to come back!!

    4
    « Close to the fun »

    Great location, there is everything nearby. Restaurants and bars across the street. Liquor store down the street toward Grasonville, grocery store also down the street. Easy on and off us 50. Room is clean and bright. Nice service

    5
    « very well pleased »

    The staff at check in and check out was friendly and knowledgeable. Our room was clean, well maintained, and had enough towels and other accessories. It was nice to have a view of the water and chairs outside to enjoy the view.

    5
    « D'lish »

    Wonderful restaurant !!! Delishous food !! Good wine !! And awesome view of the bay while eating dinner !!! Friendly staff ready to make your lunch or dinner more enjoyable ! One of my favorites is their cream of crab soup !! For lunch they have a yummy Portabella mushroom sandwich !!!

    3
    « Weekend visit »

    There is some good and then not so good. The good, hotel is centrally located in walking distance to several restaurants and bars. We were looking for seafood and a few drinks and surrounding establishments did not disappoint. The rooms were clean. The bad, only one elevator located outside in an outside hallway at the side of the building. There are 4 floors and when it's busy, it can cause a wait. The staff was hit and miss. Some did not seem to know what they were doing and were not helpful or friendly. Others were great. Overall, I would stay here again, but would check the prices of other close by hotels.

    2
    « Pleasant stay »

    I was in town for a business boating event and needed a room for two nights. The hotel is well located and the staff is extremely nice. If I am ever back in the area, I would stay at this hotel again.

    3
    « Typical Hotel »

    Stayed here for a wedding at the Chesapeake Bay Beach Club. Looks a little dirty and tired from the outside. Updated rooms were nice. Beds (brand new according to the front desk) were comfortable. Continental breakfast, included with cost of room, included eggs, waffles, sausage, brats, cereal, pastry, muffins, juice, and French toast sticks. Nothing great but edible and filling. We used the indoor pool which was plenty of room for my 3 year old to swim in. Off the pool was also a nice patio if you wanted to have a family meal. All and all decent hotel and saved >$100 over two nights when comparing with the Hilton garden inn and Wedding Venue hotel. Convent location right off Rt.50.

    3
    « Good location »

    Convenient location if staying in Kent Narrows area or attending a wedding or other function at the Chesapeake Bay Beach Club. Rooms are clean. Breakfast is pretty good. Pool is very small but felt refreshing.

    4
    « Great Stay »

    I was a little off put by the lack of elevator and having to climb up four flights of stairs to my room, but was very pleased that the AC was working so well that I cooled off from that workout in no time! I had no complaints with my room. It was quiet, the bed was comfortable, and the shower nice. There was plenty of space for two people and even a couch. I would definitely stay here again if given the opportunity.

    4
    « Great view! »

    I was very pleased with the room. The later front desk personnel was very friendly and informative. It was quiet on the Bay side with a beautiful view. Access to necessity stores, specialty coffee, and fun. A fun area to visit.

  • 3
    « Stay on Kent Island »

    Good location. priced high for weekend, marginal facilities. Motel 6 facility price with Wyndham price. Had medical emergency and staff referred me to opposite direction of urgent care facility. Hotel served its purpose for an in and out stay.

    4
    « Great stay »

    Staff was helpful and courteous. The breakfast was great. The room was clean. The location was convenient to amenities. We would definitely stay at this hotel again. The pool was nice. The lobby was clean and offered popcorn and lemonade upon arrival.

    4
    « Great price and location! »

    My friend and I stayed here for a few nights in January 2017. We were visiting Washington DC and wanted an affordable place to stay near the D.C. Public transportation system. This hotel is quick drive to the last stop on the Silver Line. Kent Narrows is a beautiful location to stay. This hotel was inexpensive, clean and quiet. The beds were comfortable, the bathrooms were very clean, and the room came with a microfridge and microwave. The best part of this hotel is it's convenient location. There are several bars and restaurants (all with very good food) within walking distance. Beautiful views of the harbor! Note: This hotel was just off the highway. We were on the Harbor side of the hotel, and so we weren't bothered by traffic noise. However, I can imagine that the highway side might be noisy. Ask for a harbor side room!

    2
    « Poorly run establishment »

    Despite being in a very scenic area along the Chesapeake Bay , don't come here expecting a nice view. There is a swamp in the back of the hotel and nothing to look at in front of the hotel. My father-in-law made arrangements to pre-pay for my room but they still charged my card at the end of the stay. You wouldn't expect this level of incompetence from a place that charges $350 a night.

    3
    « one night stay »

    Appears to be a older structure which was newly updated, clean, next to noisy highway, breakfast included. No suites, one elevator at the end of the bldg. not convenient, near restaurants and shopping center

    3
    « Wedding weekend in Grasonville »

    This Best Western was not as bad as some I've seen, the room was clean, the buffet style breakfast was good. The fitness area was tiny with a treadmill, elliptical, recumbent bike and a 30-pound dumbells tree. Returning guest could be clearly heard at night and the road noise was ever present. This is a motor lodge, its good for an overnight along the way, but I would not recommend it for extended stays.

    5
    « Beauty on the bay »

    I came in to town for a charter fishing day. I arrived at 11 pm and was met by friendly, professional people. I got a great view from my 3rd floor room. Good breakfast and even checking out at 4 AM was well taken care of by the staff. I will be back!

    5
    « Great »

    I thought the room was perfect, it was clean, the front desk staff was very polite. The view of the Chesapeake was nice, the area is surrounded by tasty restaurants. It was an impromptu trip and well worth not having to drive back across the bridge

    5
    « First Floor »

    We made reservation for 2017 in 2016 Looking for same 1st floor room we stayed in in May of 2016. Arrived and the room was some kind of storage room so we had to get room on 2nd floor. Acceptable but not exactly what we wanted. New room design does not have table and two chairs by window. We miss that. We are staying again in 2018.

    1
    « Cancelled reservation; charged anyway. »

    I made a reservation and then cancelled it within two weeks, three months before the reservation dates. Before the original reservation dates, while traveling abroad, I checked to make sure there was no reservation and there was not. My credit card was charged nearly $500 anyway.

  • 2
    « Room ok, experience at front desk not good »

    I just got back from a 2 night stay at this Best Western and got a mixed bag when it came to the service. I had changed my reservation due to a scheduling conflict but they didn't have my updated reservation information in their system. That was not a big deal but, as I was waiting for the manager to come approve the change, another member of the staff followed behind the manager and was loudly yelling at him about various things that seemed to be mostly nonsense. Then she repeatedly yelled that God didn't make a perfect person about 20 times without stopping. This was right beside us, yelling staff member on our side of the desk and cowering manager behind the desk. No apologies or even acknowledgement of our existence in this super uncomfortable situation was made. The two parties eventually went to the back but the yelling was still very loud. Finally the person checking us in went back and asked them to quiet down. It was a ridiculous spectacle.

    4
    « Anniversary get-away! »

    Stayed in a decent renovated room. Hotel priced comparable to others around but in Best Western you get the Jacuzzi tub which was nice. Room nicely furnished but tub faucets would not turn off unless positioned a certain way which was odd for a newly renovated room. Bed not too comfy either but everyone will have a different opinion on this. Sheets were clean and room smelled fresh. Breakfast was really good too, view was beautiful!

    4
    « Fishing Trip »

    Good place to stay. Restaurants and bars in walking distance. Room are clean with a refrigerator and microwave and they got me into the room 6 hours before listed check in time. I will be going back soon

    4
    « Expensive »

    Everything was good with this hotel except for the price. Staff was very nice, room was clean, beds comfortable, breakfast was good. I was staying here because we were attending a wedding in the area. We are seniors living on a fixed income.

    5
    « Best mid-priced hotel with great views of the Chesapeake Bay! »

    First, let me say I am here on business and have been here for 3 weeks so far. The accommodations are above average as the hotel is totally renovated with new rooms and amenities. The Sales Manager, Mary and front desk personnel; Kara, Tim, Amber, Deja, & Delmar are excellent. They are friendly, knowledgeable of the area for things to do, and make you feel welcome. The views on the South side are breathtaking in the morning and evening, being able to see the bay during sunrise and sunset. They have an indoor pool and hot tub as well.

    4
    « good hotel »

    bit noisy due to the highway close by. staff was perfect, good clean hotel, new bathrooms. Tim, the lobby gentleman was more then great. just starting up their newly renovated rooms so small Inconveniences who will be more smooth within the next couple of weeks

    5
    « way home »

    Stayed here 1 night on the way home nice clean room and friendly staff. For future renovations or construction have contractors cover work materials with tarps. Other than that had an excellent view of the bay able to walk across street for wonderful food.

    4
    « Prefect for a quick jaunt to the the shore. »

    Small motel that was recently updated and clean. Good for a quick visit to the shore. Views of the fishing boats coming in from a day on the water were quaint and lovely. Would not want to be here for an extended stay, however very convenient and in walking distance to restaurants and crab shacks

    5
    « Great location..great staff..very responsive »

    For a number of years, some of my Princeton classmates in the D.C. area get together for a trophy striped bass fishing trip. We stay over the night before have dinner, get up early, leave at 5:30 AM and drive to Kentmore Marina for the 6 AM departure. My reservation was messed up by another (unmentioned) motel, so at the last minute I had to bunk with one of my buddies. He had booked a single, but the staff quickly changed it to a double, with two beds, (much to our mutual relief), and were very pleasant about this change. Then they asked if we were going fishing the next morning. When we told the clerk we were, she told us that breakfast normally stars at 6:30 AM, but for fellows going fishing, they pack a little carry away breakfast, and it would be waiting for us at 5:30 AM. After dinner, at the Fisherman's Inn right across the road, my friend still had to watch the ice hockey game, but couldn't find it on TV. The front desk walked him through the TV control, and he found the game. Our wake-up call came on time, and as promised, each of us had a "bag breakfast" of an apple or orange, a cup of yogurt, a few cookies and a bottle of water, plus access to the coffee machine with take away cups. This place was amazingly accommodating. The room was clean, tidy, and quiet. A great place to stay.

    5
    « Very, very pleased »

    I was a little hesitant about staying here, but it turned out to be a very nice hotel. The room was clean. We had a great view of the bay. The staff was extremely nice. Breakfast was good, saves a bit of money. Great restaurants within walking distance. Only 2 complaints: fan vent was very dusty and AC/heating was noisy, but we would definitely stay here again.

  • 5
    « First weekend away »

    Had a wonderful night. Will definitely stay again. Short walk to places we wanted to go. Comfortable bed, quiet area. Front desk staff was friendly and informative about the area and local hot spots. Can't wait to stay again

    5
    « Great Staff. Great Location. »

    I stayed at the Best Western in Kent narrows for a week while I was working at the Bay Bridge. The staff is very helpful and welcoming. There are several bars and restaurant within walking distance of the hotel. The room was clean and comfortable.

    5
    « Kent and Narrows review »

    Courteous and kind staff,very helpful. Grounds and rooms were nice . Redecorated rooms where done with tasteful colors and nice amenities all in all a good stay and would definitely come back . The clerk at the front desk was extremely nice and very helpful . Mary was kind and extremely helpful .

    4
    « Low cost hotel in the middle of fun »

    We spent the weekend at the Best Western on Kent Island. It is within walking distance of everything we wanted to do. We usually go to Kent Island by boat during the summer, this is the first time staying in a hotel there. This is a budget hotel with incredibly nice workers and it is clean. Many if not all of the rooms have been remodeled in the last year of so. The free breakfast was full of anything you wanted and they kept bringing more food. I didn't use the pool but an indoor pool in February was a welcome sight. The off season price of February was very affordable. We walked to every place we needed to go. The elevator was a little unusual, There was only one and it was outside at the end of the building, we used the stairs most of the time. Overall for the price, it was a bargain and we will go back in February of next year.

    3
    « Not Too Bad, Not Great »

    I gave this hotel 3 stars because the staff is extremely friendly, front facing rooms have an excellent view, and the room was clean. That being said, check in was really slow even considering I prepaid for the room. Once I entered the room, it was spacious and clean, however, there was a strong musty/stale odor to the room which I found a bit offending. Another thing that really bothered me is the carpet was wet. Not sure what was going on with that. I only stayed for one night, and even though the stay wasn't completely bad, I doubt if I would stay here again.

    5
    « Great Stay »

    Great stay, very pleasant view, staff super friendly and helpful. Bed was comfortable, had a great nights sleep.. Clean, Friendly, restaurants near by, parking in from of my room. Great breakfast area... Easy access from highway.

    1
    « Horrible »

    First room, overwhelming smell of "carpet fresh", back of hotel no security cameras, all rooms accessed from creepy outdoor elevator on side of building. Next room in front of hotel, but had only a desk chair. Before booking I was told that all rooms had a sofa or comfortable chair, which was important since I was traveling alone and would be spending the whole evening in the room. I asked them to try to find one but no one got back to me. The heating unit just kept running and running. I got sick from it continually blowing on me. Finally had to turn it off in the night and put a sweatshirt on. Breakfast buffet had "scrambled eggs" that were the texture af a lukewarm shredded wet kitchen sponge. I thought maybe it was a one-off, but nope, they were just as bad the next day. They did have some yogurts. I would not recommend this hotel

    5
    « Family »

    The hotel stall was very very nice and helpful. I stay in a hotel about 150 nights a year. This was one of the best overall staffs that I been around. There was a staff member making waffles for people and waiting on us.

    5
    « Convenient and newly redone »

    Excellent location right over the bridge on Kent Island.and across the str eet from excellent seafood restaurants (Fisherman's Inn, and Bridges) Beautiful room and especially appreciated lamp connections for our phones. Bathroom small but adequate and clean. Perfect location for shopping at the Outlet Mall

    4
    « Great location; some items dated »

    The location is great, just across the Kent Narrows bridge from Kent Island. A seafood restaurant is next door. You have great views of the bay, if your room is on the bay side. On the other side, you have a view of highway 50. The bed was very comfortable. The breakfast room was small and crowded. The rooms are on exterior hallways, meaning you have to walk outside to get to the breakfast area. I thought there was a problem with my bill, which I only noticed after arriving home, so I corresponded with Marc, the GM, via e-mail and he was very helpful and resolved the problem.

  • 5
    « Newly renovated!! »

    This place is absolutely no doubt in my mind one of the best hotels I've stayed at in many many years from calling in and placing my reservation I talked to Heather a very nice professional lady. She helped me with making my reservation, I even called back several times to add and change many things to my reservation and she was just an absolute help. When I checked in Heather also checked me in. She was just as bubbly in person as she was on the phone, she welcomed me the second I walk to the door. She reviewed my reservation and noticed that I was not a Best Western rewards member and then proceeded to tell me all of the wonderful advantages becoming a member, so she signed me up even upgraded my room to an immaculate view. The breakfast was absolutely amazing so many different options to choose from. All of the staff that I had came in contact with are absolutely wonderful and very helpful . I will be back for future stay and I highly recommend this to anybody that's looking for a room on Kent island!!!

    4
    « Excellent service. »

    I had a wonderful nights stay here. It could t have been an easier check in. Only down side is not a very large parking area in front couldn't park car in sight from room. Other than that, It was wonderful. The lady at the front desk was very presentable, very informative, helpful and professional. And I would recommend this to anyone in the area! After the sleep inn down the road tried to charge me 250$ for a one night stay in a basic room, I found this a dew miles away and couldnt have been happier!

    5
    « Heather at the front desk! »

    Let me just say that Heather is amazing!! She helped my with my check in and also my check out. She is very friendly and does her job accordingly. She was so busy between the phones, guest, and taking in orders from the delivery guys that she still maintained her time and attention to every one perfectly!! The room was beautiful and my breakfast was outstanding!!! I did not get a chance to us the pool but it looked. We plan to come back again next year for our 2nd anniversary and I hope Heather is there to assist me as she did an amazing job, we loved her!!

    5
    « Niki & Ralph »

    I must say the staff is welcoming and full of wonderful hospitality. I mention Ralph & Niki because they both stood out as extremely professional and welcoming. Ralph is professional and has a tireless work ethic. He does a great job, even on Thanksgiving day! Niki was professional, welcoming and helpful and was also working on Thanksgiving day! We have stayed here before and I was blessed with Niki helping me that last visit also. We enjoy staying here for several reasons. The indoor pool and hot tub are clean and ready and waiting for our visit. The staff has a wonderful attitude. Others have also mentioned the breakfast experience is a pleasure to wake up and enjoy.

    3
    « Had to have a place to stay »

    This is an OLD motel which has been spruced up with new paint, updated bathroom fixtures, etc. The beds were clean and comfy. The pool looked gross and had some kind of oily film floating on the top of the water. However, the breakfast was amazing for the usual free breakfast. I have never seen as good a selection of entrees. The lady who was the breakfast manager was so nice. The Fisherman Inn restaurant across the street was really good and such a nice surprise after a long drive. I would probably not stay there again, however. The view of the water across the street is very nice.

    5
    « Immaculate stay! »

    First off let me just say that this is a very beautiful hotel from walking into the lobby to the cheerful staff behind the front desk and in the beautiful rooms I am astonished at the new renovations at this hotel has went under. The rooms are absolutely beautiful the beds are so comfortable ?? The breakfast is absolutely amazing I love how there's so many options to choose from whether you want hot foods cold foods or just a bagel they have everything that you absolutely need. The pool is a plus for my kids. When checking out Heather was behind the desk and she was just as cheerful and happy and delighted she asked me how everything was with my stay and I told her that it was absolutely gorgeous that we will be coming back. She is very friendly and an absolute sweetheart.

    2
    « Best Western Kent Island »

    The continental breakfast was the star. After that....not impressed. Overpriced for what you get. You have to go outside to get anywhere in hotel which wouldn't be bad if there were proper lighting. Its pretty dark, no security cameras. Front desk told me many people party at the club's across the street and rather than drive they stay there So up front I was told beware of drunks...which came in to play at 2:30 a.m. when 3 stood outside my door and argued. My biggest complaint was the handicapped accessible room. First, it was on the 3rd floor! How safe is that in case of fire when elevator is not an option? Inside the only accommodation was a bigger bathroom with a grab bar in the shower but all fixtures were the same. It was not handicapped accessible for a person in a wheelchair. The bathtub/shower was the standard so a wheelchair bound person was unable to access it. Overall...not someplace I would stay unless the Holiday Inn Express around the corner was full.

    5
    « Super beds, great renovation »

    In spring of 2016 this hotel underwent renovations. We stayed here in Oct 2015 and again in July 2016. The renovations are nice, but let me tell you, the new mattresses are HEAVEN. Our whole group that we came with remarked how great their nights sleep was. Surprisingly several of us took the sheets off to see what brand the mattress was. I actually called Marc who is the General Manager there. He was super and gave me information on the mattress. They are Serta, and special made for Hotels. He went as far as to give me some contact information to see how a guest can purchase Hotel mattresses. We will be ordering one of these Very very soon!!!. Thanks Marc. My back appreciates your help ??

    5
    « Great stay for the money »

    This is a great place to stay even if its just for the weekend. Great restaurants all around, set on the water, great food great view. For those who have never visited the Eastern Shore this is a great place to stop and visit. Very friendly people who will be more than happy to make sure your stay is great.

    4
    « There for a wedding »

    The hotel was good, but the service was excellent. Niki was the standout as she helped us with the check in process, and interacted several times. Always helpful and friendly and on the last day, our rental car would not start, and she personally provided a jump to start our car.

  • 3
    « Great service; room is OK »

    We arrived late unexpectedly and were given great service by Kara (although we could have booked it cheaper online - we were just tired). The room was loud. The toilet and shower could have been MUCH cleaner. The breakfast is so much better than the Best Western in Annapolis. This motel seems to be undergoing changes, as they are painting the outside and freshening it up. (We would like to see the local art brought back, though!) The indoor pool looked clean and was by a lovely mural, but we did not use it.

    4
    « Clean, Comfortable, Excellent Breakfast »

    Clean Rooms, Friendly Staff and excellent full buffet breakfast. Stayed 6 days - 4th floor, would have been a beautiful view - but it rained the complete time I was there. A bit expensive - but guess you paying for the location... Would definately recommend it.

    3
    « Average »

    Basic room, clean but nothing memorable. Bathroom is tiny and basic. Check in was slow, I wasn't in any hurry but not sure why it seemed to take 5 to 10 minutes when I already had a reservation. Not sure that I would stay here again as there are other options in the area

    4
    « Very acceptable budget hotel experience »

    The service, quality of the room, and my overall experience at this BW location was very good, if not surprising. When looking for a moderately-priced, budget hotel, this location will not disappoint.

    3
    « OK hotel that thrives off of location »

    We stayed at a comfort suites in the middle of nowhere Indiana for $99 a night and it was very nice! This hotel is on the bay near Baltimore and was just OK... and was $200 a night! I understand you pay for the location but it definitely felt like they knew they wouldn't have any problems filling the hotel for whatever price they want to charge. For $200 a night I expect a lot nicer place, but you're kind of stuck I guess when you are by water... and they know it. No complaints about the staff... but its definitely the party place where every stays to walk to the bars. The pool was FREEZING COLD and unusable (weather was in the 70's and 80's). We passed a drug deal on the balcony one day. Rooms didn't feel very home-y or clean but they passed as 'good enough'. Definitely felt like i was overcharged for what I got. I was there for a wedding so I didn't have much choice on where to stay. It was here or $300 a night for the Hilton. Too rich for me...

    3
    « Clean rooms, good breakfast »

    The room was clean, bed comfortable. Bedding and pillows could use an upgrade for the cost of the room. It is a motel not a hotel. Staff was not responsive to request for additional bedding. One skimpy blanket only. The hot breakfast was good and served in a clean sunny room.

    4
    « Great view of the harbor at an affordable price. »

    Wife and I just returned from a 4 day stay for Trawler Fest (boat show). Rate was $102 per night plus tax. Hot breakfast was very nice. Plenty of everything. The exterior of this BW is showing a bit of age and isn't far from a facelift. The room itself was fine. Nice new large HDTV. Comfy beds and pillows. Clean rooms however had a bit of difficulty with the toilets (didn't seem to want to flush properly) Front desk staff was friendly but very, very slow at check in and out. I also want to thank the young man from the maintenance staff that gave us a battery jump with his jumper cables using his personal car. He went out of his way to help us and refused the $10 tip that we offered. I had left the lights on our rental car during a rain storm the previous night. Thank You for your kindness young man. Thank You VERY much.

    3
    « just OK »

    Our check-in experience was pretty awful. We were tired, and the process took forever. The room was basic, but clean. The breakfast was good. The pool was great - nicely heated. Location was safe, but a bit noisy.

    5
    « Watch the sun over the marina and water »

    A wonderful 2 night stay. Bay side view was so nice, seeing water and a marina. Many different restaurants, all seafood, no fast food, around. Office staff super friendly and accommodating. Popcorn in the lobby in the early evening. Warm pool and whirlpool, and coin laundry on premises. Microwave and small refrigerator rooms. Lovely area just a few miles from Chesapeake Bay Bridge. Staff were helpful and gave me a later check-out time. I made return reservations as I checked-out.

    5
    « Cute hotel with a great view »

    We stayed one night in Kent Island after a wedding in Annapolis in September. It was a cute little town with restaurants/bars overlooking the water. Everyone was very friendly at the hotel and we were able to check in about an hour early. All the restaurants were in walking distance. The room was very clean and we had a great view from our room! Great spot for sunset.

  • 4
    « very clean and great location »

    We really enjoyed our stay at the Best Western. It's literally across the street from some amazing restaurants and bars. Perfect home base for exploring the area. The hotel was very clean and the staff at the front desk was very helpful and friendly. I loved the dark colors in the rooms; very cooling! A little pricey though.

    4
    « Beats getting a DUI »

    Was visiting a friend and after several drinks decided I needed to get a room because the drive home was too long. This hotel was close and available and the room was clean comfortable and quiet. The breakfast in the morning was great too. Would stay there again.

    2
    « Don't stay here »

    Don't stay here. The property is not updated. AC didn't work and clothes were wet in AM due to humidity in the room. Hot tub didn't work & mgr. was unresponsive. Cleaning staff skipped our room. High rates and very poor property conditions. Stomach upset after eating in over-crowded and hot breakfast room.

    5
    « Wedding Reservations »

    I reserved 20 rooms for our wedding at this hotel. This hotel didn't charge us for reserving rooms! the Hilton wanted to charge additional $250 to keep our rooms!Best Western even gave us some additional rooms! Becky was super easy going and worked efficiently ! The front desk staff each time I called where very accommodating, easy to talk to and respectful to my guests. Rooms were standard nothing special good views of the Kent narrows area!

    1
    « Best Western Kent Island »

    The place is run down and very disappointing. The rooms make a cheap hotel look good....they are very runs down and in need of updating. Electrical outlets did not work. The electronic door locks kept breaking and we had trouble getting back into our room every time we tried to do so. We had to have maintenance come up to our room to get us in....what a waste of time and a pain in the butt. Stay elsewhere!

    1
    « Very dated with very dark rooms... »

    We checked in on Saturday, September 2nd, 2016. The room charge was $199 as we were there as part of a set of rooms blocked off for a family wedding. We got to our room and quickly realized we would not be staying. The rooms were extremely dark because the walls were painted navy blue. The furnishings were old and although the bathroom appeared to be clean, the toilet would not consistently flush. There was one common balcony that went across the whole building. Each room had two plastic chairs in from of the window on this common balcony. The neighbors were sitting in their chairs smoking, which was a problem for us. The front desk clerks were extremely nice, however they said that because we had technically checked in, we could not get our money back. Since there was no way that we were going to spend another second at this hotel, we cut our losses and went across the street to the Hilton Garden Inn.

    3
    « NOT BEST WESTERN'S BEST »

    Although the area influences the cost of motels, unlike other Best Western Hotels that I have used, I didn't consider this one to be a good value and the attitude of the staff certainly didn't help either. At one point I had to ask myself who is paying who?

    4
    « Nice place to stay »

    Nice room, although overpriced for a Best Western due to location. Breakfast was good although small room got very crowded. The bed was comfortable and it was nice to have a fridge and microwave. Would stay again if in the area.

    4
    « Will stay again. Enjoyed it very much here! »

    We stayed 2 nights. Staff friendly and helpful!! Made suggestions on what to do & where to go. The hotel is a little dated. They are working on updates. I loved The blue walls in the room. The pool was nice temp, but hot tub needs attention. Half of the jets don't work & it's more of a "warm" tub. There is s patio deck out from the pool which is very nice! Benches and chairs, lovely green foliage. Breakfast is nice, hot, nothing super excited. One elevator at the FAR end of the hotel. Unless your room is one the 4th, maybe the 3rd, don't pay for bay view. If you do, you'll have a great view of the fisherman's inn. Awesome restaurants in walking distance. Beds are comfy. The pictures are from the 4th floor & across the street.

    5
    « Great place to be ! Feel like home ! »

    Stayed 5 nights for a vacation had a great time, great service and staff. The view from our room and balcony was splendid ! Location is great, price was good compared to other hotels in the area. Swimming poll was perfect. The breafast was excellent.

  • 3
    « Huge disappointment »

    Reserved 4 weeks in advance for King with view, 2 nights, two people. Confirmed reservation 2 days before arrival. I was assured all was ready for us. Guess what? Ended up in a double on the parking lot. 10% discount on a $500. 00 bill. Small , cramped and noisey. On the plus side....clean. Location is great. That is all.

    5
    « Great stay »

    This was a girl's night out and the location was terrific. The room was clean and comfortable and the staff was helpful and friendly. Great stay and great value. The free breakfast was one of the best I have been offered at a hotel. Hot and cold dishes and plenty of strong coffee.

    3
    « EHH... Expensive for quality »

    We only booked here because it was the only option that wasn't booked completely. It was cheapest around, but also the least quality. The room wreaked of mildew and mold. Thankfully we were here for a wedding, so only slept for about 4 hours and then were gone the rest of the time. It's in a central location. The room was quiet since the air conditioner drowned out the outside noise. The front desk staff was very friendly, and we didn't partake in breakfast.

    5
    « GREAT STAY AND VIEW »

    loved this place...staff was wonderful and courteous. room was clean and updated...view of the bay was breathtaking. will definately stay at best western again!!! oh and can;t leave out the great location around great restaurants

    3
    « Ok for a night »

    The room itself was okay. There's been an honest attempt to update it. The bed was comfy. The room was clean but the bathroom had the oddest smell, musty or something. The air conditioner was a 7 out of 10. The girl who checked us in didn't seem happy to see us, if not bothered we we're there. Convenient to restaurants.

    4
    « overall experience »

    I have stayed here in in the past and have always been satisfied with the experience. Hotel staff are very helpful and friendly. Lots of parking, pool and spa are a plus. Good selection of places to eat close by.

    4
    « Location, Location »

    You can't beat the location of this Best Western. Rooms have been recently renovated and very clean. Our only complaint would be that the air conditioning unit wasn't getting as cool as we would have liked considering it was 96 degrees outside. Other than that the stay was perfect and the service was super friendly!!

    4
    « Great place to stay »

    We were here for a family wedding in Stevensville at the Chesapeake Bay Beach Club. It was about 15 minutes from the venue and easy to get to. Lots of dinner restaurants within walking distance. The rooms are newly remodeled. Comfortable beds in our king room. Fridge, microwave in the room. Ice and soda vending on every floor. Did some laundry in the laundry facilities here. Old machines, but they worked. Very, very friendly staff! Coffee and popcorn in the lobby. Breakfast was good. Pre-made Cheese omelet, waffle makers, juice coffee, bagels, toast, sausage, yogurt and biscuits and gravy. I had an omelet and a waffle and both were good. I would stay here again for sure!

    4
    « Best Western Makeover Very Nice. »

    Make over since last yrs visit was very nice. Asked for a King bed got a Queen. Rooms Very clean A/C nice and cold. Love that Hotel is walking distance from everything Bars on the water beautiful Bayside Sunsets, Crab Deck right across the street.

    5
    « Great deal! »

    I stayed here on a Monday. The staff at the front desk were very friendly, and the room was clean. They had a deal for $84. You just can not beat that deal with all they have to offer, and with all the restaurants nearby.

  • 4
    « Better than expected »

    My family stayed here one night while visiting friends in the area. Check in was friendly and quick. Our room had two queen size beds, both comfortable. Also a flat screen tv, desk and small bathroom. All were clean and relatively updated. There is an indoor pool and breakfast. The only drawback is the lovely view of the highway but that really isn't a big deal. It is close to restaurants and marinas. We would stay here again.

    4
    « View, Breakfast & Price Excellent »

    An upgrade gives you a view of the gorgeous Bay. All rooms open to outside. Get a room on level four or three for a nice morning walk around and view. Even rooms on otherside, although facing highway are quiet too and as my husband said, "we're just sleeping in the room anyway." Rooms are clean and nice nothing special, frig and micro, blow dryer, iron, small coffee pot. BREAKFAST for "full continental" was EXCELLENT! Whip cream, strawberry waffle batter & regular, almond milk, chocolate syrup, good sausage and decent scrambled eggs, biscuits and gravy. The nicest people work in breakfast room. Crab Shack across the street was delightful with FRESH shell fish and good prices. Quite an experience even for us west coasters. Beautiful drive and only 25 minutes from Annapolis, worth the distance and savings.

    3
    « Great location »

    The location is awesome - walking distance to restaurants and water. The views on the water side are incredible and well worth paying extra for. The service from the front desk people and the cleaning ladies was generally outstanding. A small incident kept me from rating it a 4: Upon returning from dinner, the door lock wouldn't work. I went down and had the key cards redone, but they still wouldn't work. A half an hour later (waiting in 90 degree heat), the manager finally took the lock off of the door so that I could get in to pack my stuff to move to another room. I expected some sort of campion for my trouble, but was offered none. This affirms my normal practice of mostly staying at Marriott branded hotels.

    1
    « Rip off »

    I was told check in was 3:00 PMwhen I called the hotel the day before mty arrival. I arrived at 2:45 and was told check is was at 5:00 and that a mistake was made when I was told 3:00. We needed to be at a wedding at 6:00 and I specifically picked this hotel because of the check-in time. I was told for about $20.00 more they might be able to find something. 10 minutes later and $20.00 extra dollars out of my pocket 5 rooms opened up. I think this is a scam and I was taken advantage of.

    4
    « Great Holiday Weekend Stay »

    Very nice - great location - clean and friendly! Fantastic view of the harbor and boats and water from our front balcony. Wonderful restaurants and close to Annapolis. Charming, and scenic little island and very good hotel - and price.

    4
    « Pet friendly no longer!!! »

    Disappointed that no longer pet friendly!!! Hopefully, they will change and set aside a number of rooms for Senior travelers who have the ability to pay a little extra for their small dog - easily limit to 40 pounds. Follow the lead of a few high end hotels who welcome pets and the added revenue

    2
    « poor performance »

    horrible service . Staff was rude rooms were dirty .No one in our room block had a good experience . On two occasions people returned to their rooms and found strangers sleeping the room .The staff seemed overwhelmed.

    5
    « Super Friendly Staff »

    Stayed here for a long weekend. The staff is very friendly and helpful. The recent renovations are complete and the rooms are very nice. We were in 407 facing the bay and the Fisherman's Inn. The odd numbered rooms are on the bay side. The location is good for places like the Fisherman's Inn, the Crab Deck, the Jetty and other local hot spots. It's a short walk to all of them. We will be returning soon.

    2
    « Beware of Bay View »

    Paid extra for the 'bay view' room. Had a view of the front of the hotel awning! Front desk gave me another room but only after arguing with me over what their ads say....online says bay view, they say at hotel bay side. Had to take 2 of the wash clothes down to front desk to ask for more, they had mold stains on them. This hotel won't see me again!

    3
    « Rude receptionist. For all you dog lovers, they no longer accept pets. »

    We have stayed in the hotel several times a year for the last ten 10 years. Average hotel but it's clean and the front desk has always been extremely friendly and welcoming. And the location is fabulous...great bars and restaurants right across the street. Called to make a reservation tonight and was informed that pets are no longer allowed. I was quite disappointed as we usually have our small dog with us when we travel. The clerk was obnoxious about the change...could have cared less and was very rude in her attitude about the whole thing. What has happened to your friendly clerks? And why the change in the pet policy?

  • 4
    « Pleasantly Surprised »

    Stayed for one night with my girlfriend over Memorial Day Weekend 2016. Typically, we stay in Renaissance/JW Marriott but obviously those types of options do not exist here. But wow, we were both very pleased with the condition of the room, particularly the comfort level of the bed. I suffer from three herniated discs and mattress quality is extremely important. We will definitely be looking to stay here again in the future.

    5
    « Welcoming »

    A restful night's sleep after a long day of travel. The front desk gentleman was helpful, checked us in promptly, and gave us directions for morning breakfast. The room was large and very pleasant in every way.

    4
    « False Promises »

    I believe in Best Western, I only use Best Western, for business and pleasure. This year, we had 9 rooms booked for our fishing trip at the Chesapeake Bay. The majority of my party had rooms on the second floor, were a wedding party got out of control, very noisy during the night, the hotel failed to take action. If the desk clerk is a coward, hire security, or call the Police. We were promised to go bags in the morning as we leave before breakfast is served, no bags, clerk had no knowledge she was to prepare any. The check out process was very slow and painstaking. It took 30 minutes to check out 9 rooms, next year, you got may card, I'm walking. Like I said, I believe in Best Western, we have stayed at this hotel this time each year for several years, we are in the 7th year of the Chesapeake Bay Fishing Trip, we have always had excellent service with best Western, and at this location. I'm certain, Best Western not liking these comments, we will find better service next year, Best Western is good at cleaning up their act.

    5
    « Great service »

    The staff was very helpful. Gave great directions to the wedding we were attending. They have a very nice breakfast nook down in the lobby that had just about everything you would want from a hotel. We will definitely be back to stay again!!!

    3
    « What you see is what you get »

    On a last minute whim, we made a reservation. Lowest rate we could find with availability. One side faces Rte 50. The other side faces several seafood restaurants and a marina. Fortunately, we had the latter. Room was ok. Everything about it was ok, except there were several wedding parties staying there. Quite noisy. Front desk staff were quite nice. Except we got back to the hotel about 4 PM to find that the room had not been cleaned. 'Well, you call to ask us to clean it.' And then, when we returned from dinner, the room keys did not work.

    5
    « Great Hotel! Have Stayed Many Times »

    Friendly staff and very clean! Great price! I wish they would still let your dogs visit as well. I would highly recommend to anyone coming for a weekend/weekday stay. Very quiet and convenient. It's always a pleasure to stay here. Feels like home the way the staff treats everyone!

    5
    « Great View »

    Hotel is in a great location, the View of the Bay is amazing. Rooms recently redone and very nice. This was not my first stay at this hotel and it will not be my last. I was away for business but able to bring my son. He can't wait to go back!

    5
    « Amazing Staff! »

    I just stayed at the Best Western Kent Narrows over memorial day weekend, the front office staff (Ciara) I believe was her name was extremely helpful and sweet! She deserves a raise for excellent customer service! The rooms were very nice, clean, quiet for sleeping. Loved that it was within walking distance of awesome restaurants and bars! The absolute best thing about my stay was that I unfortunately realized 3 hours into driving back to Kentucky that I left my $75 pillow in the hotel room! I was so bummed that I had left it there, but the manager shipped my pillow to me 2 day priority shipping! That is awesome customer service!! If i'm ever back in Maryland I will definitely be staying here! :)

    4
    « Mini-vacation success »

    We had two rooms, different floors which wasn't expected but okay. We loved that we were able to have the views of the Bay instead of Route 50. Upon arrival our rooms were not available. We didn't mind too much, we just went to have have a late lunch across the street, by the time we were done, the rooms were ready. Beds were SUPER comfortable and rooms very clean. The air condition unit in our room wouldn't stay on but did keep the room cool when it was running. Would recommend hotel.

    4
    « Good location »

    Conveniently located off 301 near good restaurants and harbor location. Have stayed here before and always satisfied with service. Love Fisherman's Inn across th street. Great Happy Hour. There is an elevator which makes it easier especially for those with stair issues.

  • 5
    « Wonderful night's sleep »

    After a very long 10+ hour drive this late-night stop was very welcome. The front counter staff both late-night and morning were very pleasant and efficient in checking me and my family in and out. The beds were extremely comfortable and provided a very much needed good night's sleep. It was the best night's sleep I had gotten in a long time.

    2
    « Lots of other places nearby »

    The good, the bad & the ugly: We'll start with the good: In fairness, they have a great breakfast (for a chain hotel) and good water pressure in the bathroom. I was pleasantly surprised that the towels were not thread bare - surprisingly thick. Also, the location is good. We had to stay here to attend a wedding hearby, but there are plenty of other options (as long as you're here when there are not 7 weddings on the same day!). The bad: Long lines at check in and many people's rooms were not ready. Ours was. We came in to find beds with fitted sheets that were too small, so they were bulging off the mattress. We tried to fix them but they were pulled so tight in an attempt to fit on the beds, we figured we'd make do. We awoke the next morning all caught up in the sheets that of course came off and we'd slept on the bare matttress all night. Yuck. Also, the TV didn't work - no signal - and no one else from the maintenance staff could get it to work. Yes we had a TV, but no it didn't work. We reported the problem. No luck. We had people knocking at our door at midnight, people smoking outside the room at 2AM, which the HVAC system pulled right into our room so we awoke to the smell of cigarette smoke, and then at 4AM the noise from the room next door started. I agree with other reviews that the walls are paper thin. Everyone was talking about it in the breakfast room. The ugly: For the price we paid for our room, I would have expected better value. I would say, if you have a choice, try another place down the street.

    4
    « Nice, clean and good value »

    An older but well maintained roadside inn serving Kent Narrows marina area. Rooms have outside entrances and are nicely updated, pleasant and good sized. Standard breakfast fare included. Limited public amenities but does include indoor pool. Staff are very welcoming.

    5
    « Fantastic new updated rooms »

    Great rooms, value and service! Great helpful staff! Great location of the hotel. Great views from Balcony! Rooms were updated with new carpets, freshly painted, new beds. Staff was very helpful and courteous. Look out from rooms to boats and water views. Across the street are great seafood restaurants with great prices.

    3
    « Good location unfortunately bad night »

    Rooms are satisfactory. Breakfast offers good variety and tasty food. Good location near highway, marinas, and restaurants. We had an unfortunate experience due to other guests who noisily partied late into the night next to us. The staff did address the problem at the time.

    5
    « Lots of reason to stay at this hotel off US 50 »

    We were pleased to see that improvements and upgrades have been made since our last visit in late 2014. So, this review is short. Everything we used or enjoyed worked. Simply and well, though aging. WiFi worked effortlessly without dropping. The desk staff was very courteous, cheerful and efficient. The whirlpool, which we used soon after arriving, was just right for two to stretch out in. The Fisherman's Inn across the road is the lure to this hotel, and we have not been unhappy with our choice of this hotel. A nice touch in the standard-fare complimentary continental breakfast is that it starts at 6:30 am, which helped get us into the Washington traffic early. On-and-off access to US 50 couldn't be easier.

    2
    « No attention to the small details »

    Airconidtioner in the room not working correctly. Refrigerator door - kept finding it open - wasted food Room very dark, TV brighter than lights TV - Cable service disrupted and not fixed. Outside of hotel dirty and unkept. Sheets didnt fit the beds....had to keep slipping them back on the matress Breakfast good. CheckIn good. Pool was closed. No notice on that until arrival. Stairwell closest to room closed.

    5
    « Better than expected :) »

    Well as I read the reviews before my stay, I was a little apprehensive going in. I'd like to say the hotel construction was non existent and the rooms were fantastic. The cleanliness and comfortable beds were awesome. The staff was very friendly and one I remember was Dianne P at the frontdesk. She was so welcoming and obviously enjoyed the people she met coming in the door. The breakfast provided rated as well as most we go too. There's only so much you can serve in that environment, the staff person Judy did a great job. So I hope this review lessens any anxiety one may have with reading previous renovation reviews.

    4
    « Good Room, A few minor issues »

    The refrigerator did not work and there was no trashcan. Other than that, everything was good. There is not much to do in the immediate area, but the surrounding restaurants and bars are good. We were there for the Bay Bridge Boat show. The parking lot gets very full and hard to find parking when the hotel is completely booked. Overall, it is a good place to stay if you are looking for a room in that area.

    3
    « Nice room, terrible breakfast »

    We've stayed at this hotel before, but not for quite a few years. It's being renovated. Our third floor room was newly renovated and very nice, although the new drapes were already torn. We were there for only one night and didn't experience any noise from the renovations. This hotel is NO LONGER PET FRIENDLY as noted by management in their reply to a recent review. We weren't traveling with a pet but will be doing so in the near future, and I asked about this at the desk. The problem was with coffee and breakfast. I asked if coffee was available before 6:30 AM (when breakfast starts) and the desk clerk pointed out the coffee machines in the lobby. My husband went down about 5:45 the next morning to get some. There were no cups, and nobody was at the desk. We tried the coffeemaker in the room - there were no little packets of creamer. When we went down to breakfast there was plenty of coffee, and it was good. There were some breakfast items in a warmer - eggs, sausage and french toast - but they were all stone cold (really, really cold). We're not sure the warmer was even plugged in. The breakfast attendant came through at one point and got herself a cup of coffee, then disappeared. Amusingly, there was a little sign about creating your own oatmeal bowl, but no oatmeal, only cold cereal. We weren't expecting a gourmet breakfast buffet but this was very bad. I might stay there again just because it's a convenient stop on the road from MA to FL, and it's relatively inexpensive compared to other hotels in the area. I wouldn't count on the coffee before 6:30 AM. Lots of people might want to grab a cup for the road long before that. I wouldn't count getting a decent breakfast either.

  • 1
    « terrible »

    worst hotel stay ever... everything was cheap quality (bedding) or broken ( elevator, heater, etc construction all around me...reservation was not respected...I couldn't wait to leave and get home...The staff only placated my requests and didn't solve anything

    4
    « Great location, very helpful staff »

    This is a nice pet friendly place with an extremely helpful staff and a great location. I was looking forward to seeing the renovated rooms, and they are nice but the renovation looks to have been purely cosmetic. We will stay again, the rates are generally good and it's one of the only places around to accept dogs.

    1
    « Under renovation »

    This hotel is under renovation and it is not cited anywhere on website when booking. If you are in an even numbered room, you will have the highway noise interrupting your rest. We paid full price for a room just above renovations. We were sickened by the fresh paint smell, the shower had some sort of sand or other grit in the bottom, and the "towels" given were 2 towels, and 3 bath mats. The TV took time to load, and after 6 minutes it finally showed a picture. Most of the channels we tried jumped in and out due to satellite. We could not log onto the WiFi. We gave up! We asked for another room due to a safety concern I had, and were told we had to pay more for it. We booked this weekend trip 3 months in advance, and were very disappointed. I would not recommend anyone to stay at this hotel.

    2
    « I'll think again about this place »

    We stayed here or a friends 50th birthday getaway weekend in beautiful Kent Island, MD. While I understand doing renovations in the off-season, one would think that it would be done a floor at a time, and not the chaotic mess that it was scattered here, there and everywhere, but it was. A modest Best Western with a nice view of the bay, and if you are lucky, you can catch a gorgeous sunset from the balcony outside your room. (yes, do yourself a favor, stay in a bayside room, much quieter). We had a newly renovated bayside room, new carpet/bedding/furniture, which was a nice delight, also the room was very clean, but still heard noise from outside, and we had a room getting a redo next to us, so we heard hammering at odd hours during our weekend stay. Other things that were unacceptable were the kids that ran rampant the last night of our stay, running amuck down the hallways at all hours of the night and they managed to throw resin chairs from balcony rooms on the 4th floor to the parking lot, knocking out the Direct TV satellite feed for the whole hotel? on Sunday morning, on a big departure from the weekend travel day! NOT GOOD!! Also when I mentioned this upon check out I was told that there was nothing that they could do, since there was no manager on duty. UGH! Disappointing to say the least? now I have to drive all the way home on minimal sleep! Some weekend getaway. While I will be back to beautiful Kent Island, another stay at this place is questionable, especially when charging full off-season rates during a renovation and making guest breathe in paint fumes all weekend!

    3
    « Under construction »

    The rooms were freshly renovated. Amenities were nice and all were available, but pretty major work was under way at this location. The main lobby was completely closed and building materials were on the landing in front of several rooms that were currently being worked on. Guests were allowed to smoke on the walk ways in front of the rooms and their smoke came into our room if you entered on exited your room.

    2
    « Under renovation... full price for diminished features »

    Best Western has a lot of nerve charging full off season rates for a stay crippled by a hotel in the midst of a major renovation. The lobby was partitioned off and ugly, the ice machine on our floor was broken, the TV and the phone didn't work. The electrical fixtures in the elevator were exposed and there were fingerprints and smudges all over the stainless panels. Obviously not cleaned in days. Our room had a view of a gigantic dumpster, and workmen in respiration masks were all over the place.

    5
    « Extremely nice, pet friendly Hotel »

    This Best Western is one of the nicest pet friendly Hotels we have encountered. The nigh staff was very courteous and helpful. The room was very clean and neat. The waterfront of Kent Narrows topped off our experience!

    4
    « Pleasantly Surprised »

    The Hotel was very clean and the Staff went out of their way to be helpful. I believe the bathroom must have just been remodeled - everything looked new. GREAT free breakfast! Very pleased with our overall experience for our first time at a Best Western Hotel.

    5
    « WOW »

    We travel alot so have many different experiences in many different brand hotels. I usually don't like outside doors, but this is beautiful being at the Kent Narrows area with their fantastic restaurants and sunsets. Best part - they allow dogs!!!

    4
    « Pleasantly Surprised »

    Having lived on Kent Island I was familiar with the Best Western but had never stayed there before. Since we longer live on KI but needed a place to stay, I chose the BW for 2 reasons - pet-friendly and cost. Room was clean, front desk staff was great, and it was overall a great place to spend the night. Did not take advantage of the indoor pool, exercise equipment so I can't say about those, the breakfast room was nice with a fairly good assortment of foods - just right for a "free breakfast"

  • 1
    « Worst Hotel Experience I've Ever Had »

    My husband and I are staying at the Best Western at Kent Narrows in while our home is having some renovations done. We have been here for a week and this is by far the worst hotel experience I have ever had. I will say, to be fair, that the front desk service is very good. Everyone at the front desk has been friendly and helpful, however the management and housekeeping is absolutely awful. Our TV has not worked in 6 days despite at least a half dozen phone calls and messages for management. Additionally, housekeeping as only come in 2 or 3 times and on the designated day to thoroughly clean the room no one ever came at all(not even to change the towels and empty the trash). Additionally, the rooms are outdated and everything in them is old. Do not stay here.

    1
    « Dust Galore »

    This was the worst hotel I've ever stayed in my 25 years of travel. The location was convenient so we decided to stay. I woke up many times throughout the night with itchy/watery eyes, sniffling, and itching. I couldn't sleep well and was absolutely miserable. The source could had been the air conditioning/fan unit circulating the dust, so we turned it off and had no circulating fan or air. The air then became damp and musky smelling. Also, NONE of the table lamps or floor lamp were working. It was an inconvenience to call the front desk for assistance or complain- especially in the middle of the night, so we kept the harsh bright main light. This was the worst experience and most uncomfortable stay ever.

    4
    « Heading south »

    This was a stopover on a trip south. Reservations were easy to make from the road and we feel that Best Western offers the convience, locations and services we want. No hassle check in with membership number again makes it easy to check in and out.

    3
    « Very noisy due to highway 50 being close to hotel »

    Very nice hotel and very well kept, had a jacuzzi in our room but, unfortunately should have been on the back side of the hotel to not hear the semi trucks all night long. We had a very load refrig as well as all the other loud noises all night long. The bed was very comfortable. If I ever stay there again I will bring along earplugs to drowned out all the noise

    3
    « fix the heater noise »

    The hotel checked all the boxes except for an unusually loud heater/air conditioner unit. the unit cycled every 3 minutes and the fan noise was crazy loud. In spite of being beside a highway, there was no excessive noise from outside. The staff were welcoming and excellent. The dog run was a welcome bonus and very much appreciated in the morning.

    5
    « Great motel »

    Four of us stayed there on Dec 18, 2015. Everything was very good. Room was clean, appliances worked, beds comfortable and they even had hunters rates for us off-season visitors. They had a breakfast area where you could gentnearly everything you could want--and a lady that kept things stocked and clean. Views of the bay were great. A good number of bars and restaurants were very close--one offering an oyster buffet which was awesome. There was no nonsense about bring guns to the motel and much conversation there was around duck hunting and fishing. This is a very nice friendly place, good rates and we will return next year.

    3
    « Good bargain »

    Needed a place to stay overnight due to a Memorial Service involving a family member. This location may not be the most modern were we have stayed, but it was one of the cleanest. Continental breakfast was plentiful and very satisfactory. Staff was very friendly and helpful, especially Diane. Location is easy to find, convenient to main highway and priced very well. I'd stay again.

    1
    « AVOID!--Terrible Front Desk Staff, NOISY hotel »

    Checked in to find my room is 50 yards or less from a major US highway!! I called the front desk to have my room moved to the other side of the building and the snippy front desk staff told me the "bay side" of the building is all booked. I indicated that I would then be leaving to find a different hotel and they refused to credit my credit card, and insisted on charging me for the night--even though we had not used the room! Best Western is NOT a decent hotel chain is they don't guarantee a good night's sleep or customer satisfaction. There are SO many hotels in this area why would anyone choose to stay in this rather dated, noisy place?

    5
    « Deborah »

    Hotel was great! Breakfast was good. Every one was pleased with this Hotel. Very friendly atmosphere. We stayed here while working in the area. I have no complaints. Nice scenery also! Next to the bay area.

    5
    « Best Western - Kent Narrows »

    Service and accommodations were very pleasant. Accommodates pets and their needs as well as large groups. Convenient to excellent restaurants, bay and freeway. My only complaint was the hot tub was not functioning. Otherwise the breakfast was very good, facilities were clean, and staff friendly. I would recommend this hotel if in the area.

  • 5
    « Very Happy with Stay »

    We were very happy with Kent Narrows Inn. The staff was friendly, the rooms were clean and comfortable. They accommodated our request for a late checkout. We travel with our dog. This hotel accepts pets for a minimal fee. The room was spacious enough to accommodate our dog crate comfortably. The in-room internet was easy to connect and fast.

    5
    « Great location »

    Centrally located among several restaurants and bars. Great views from top floors. My father slept on the sofa bed and he said it was the most comfortable sofa bed he has ever slept on. The front desk staff were amazing and very friendly and courteous.

    4
    « CONVENIENT AND FAIR PRICED »

    This is the second time we have stayed at this hotel, although our earlier visit was in the winter. We asked for and received a first floor room, convenient to parking, the breakfast room, the pool and the lobby. The beds in the "typical hotel room" were comfortable. The bathroom was a little on the small size, especially considering that the sink was outside the bathroom. Bathtub/shower was tight, but adequate. The "heated pool" could have been a tad warmer! Nice hot tub attached. Didn't eat breakfast there but did go in to get coffee to take back to the room. Hotel personnel were pleasant and helpful.

    4
    « very nice and affordable »

    Compared to other hotels in the area, the pricing for the Best Western was the most affordable. The room was very large and spacious! We were on the highway side and didn't hear any noise from route 50. We stayed for a wedding and there were lots of restaurants and bars within walking distance to the hotel. The area in general seems to be more expensive than it should be, but the best western was the most affordable option on kent island and there were a lot of amenities, including breakfast, a pool, a fitness center and laundry.

    3
    « Not bad »

    I stayed at this particular location in the past month and I must say that pretty much the whole staff is very very nice and helpful. Mary is very friendly and excellent when you are checking in and shes always very happy. The "Host" is very rude and not friendly at all and I really did not care for his attitude towards me or my husband and he was not at all hospitable. . The rooms are clean and I enjoyed my stay, the breakfast was good and we had a nice time besides the one problem.

    3
    « Clean, but smokey »

    The room was clean, but the connecting room was not non-smoking. The guests in that room seemed to smoke non-stop. The smoke smell invaded our room. Also, there was a large truck idling in the parking lot outside of our room all evening! If you are sensitive to smoke smell this may not be the hotel for you! Also, try to get a room on the side of the hotel away fro teh highway.

    4
    « Very Comfortable Stay »

    We were pleased with this hotel and the fact that we were able to keep our dog with us. Everyone was very pleasant. We found the location to be very good for finding places to eat, walk and bike. We especially liked the Bay view.

    3
    « OK place »

    Was overpriced for what we received. But all motels in the area were overpriced due to being on the water on the bay. Had a nice view of the bay (if you paid extra to have the view). Overall; was an average place for an above average price.

    5
    « QUITE AND RELAXING »

    I will return to this hotel for it is quite and relaxing. Not far from the water. It is clean, and reasonable. The rooms are comfortable and modern. You get your money worth to include breakfast which is very healthy. You will experience great customer service.

    4
    « Best Western Kent Narrows »

    Very good experience, Desk Clerks were very accommodating and the breakfast was superb. Nice pool, love the fact they have adjoining rooms and a walk up sunken tub in some of them. Would definitely stay there again.

  • 2
    « way too much money for out of season »

    $205 a night in September for what a motel like old place is a total rip off this is at best a $90 a night weekend rate and far less during week it is not a resort town and September is not high season never again

    4
    « Food and Fun Close by »

    Golf trip Located just East of the Bay Bridge on Maryland's Eastern Shore. The rooms are w/ refrig & micro. Good internet. Chairs outside the rooms to sit and watch the water. Seafood restaurants across the street (walk-able), but watch out for traffic.The breakfast has improved greatly since our stay here last year. The coffee was really good and there is nice attentive staff. The room chairs could have been a little more comfortable and it would be good if electrical outlets were more accessible.

    4
    « U.S. Navy water polo open »

    Sep 3-10 labor w/e Best western Kent narrows overlooks the bay very nice view. Bay rooms are more money stayed here 3x in the past hi way rooms are less but are little noisy had 2 double beds on 3rd floor w/view mattresses were on the firm side room was clean fridge microwave single cup coffee maker ice machine on 3rd floor did not work 1 dryer in laundry room did not work jacuzzi was only warm with weak or no jets (same as last year) continental breakfast was good waffle cereal eggs some fruit yogurt & juice/coffee. 24hr coffee in lobby. Location is great to Annapolis naval academy across bay bridge 15-20 min. DC & Balt(bwi) 35-40 min away about 2hrs to ocean city(watch out for bay bridge traffic on Labor Day) check in was quick & easy Mary @ front desk was nice/polite made us welcome. Went thru Marc la coste (manager)directly @ the hotel received a little bit better break on price 1011$ for 7 days including fri sat sun mon(Labor Day w/e) there were 3 in our party Thursday-Thursday overall a very good stay will be back next year enjoyed smoking cigars on balcony @ sunset breakfast staff was very nice also you can print boarding passes in lobby open parking wifi a little slow overall a very nice stay!!!

    5
    « Fishing bunk »

    Went fishing following day so just needed place to sleep and eat brakfast. Nothing fancy but everything was great for the price. Breakfast was eggs, waffles, SOS with biscuits, cereal, fruit and was opened early for our fishing departure

 

Getting to the hotel ...

All directions
·From: Baltimore, MD. Follow 695 to I-97 South. Follow I-97 South to Route 50 East. Follow across the Bay Bridge. Continue after the bridge and take Exit 42. Turn right at the stop sign, go about half a mile and the Best Western Kent Narrows Inn is on the right hand side. ·From: Washington, DC. Follow 495 to Route 50 East. Follow across the Bay Bridge. Continue after the bridge and take Exit 42. Turn right at the stop sign, go about half a mile and the Best Western Kent Narrows Inn is on the right hand side.