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Vorteilscode

Best Western Hotel Kent Narrows Inn, Grasonville

3.5/5  - basé sur 536 notations.
3101 Main Street, 21638-1029, Grasonville, United States - Karte ansehen

Genießen Sie den Komfort der eigenen Zuhauses und eine großartige Lage im Gebiet der Kent Narrows. Das Best Western Kent Narrows Inn liegt in der Nähe der Chesapeake Bay und nur wenige Schritte entfernt von zahlreichen lokalen Fischrestaurants und Hafenbars. Die Gästezimmer dieses Hotels im Gebiet von Grasonville sind komplett ausgestattet mit HD-Sat-TV (HBO® und Cinemax) und kostenlosem drahtlosem Glasfaser-High-Speed-Internet. Zur weiteren Ausstattung dieses Kent Narrows-Hotels gehören kostenloses kontinentales Deluxe-Frühstück, ein Hallenbad und ein Wannen-Whirlpool zum Entspannen, ein hoteleigenes Fitnessstudio und ein Wäschereiservice für Gäste. Sind Sie geschäftlich unterwegs? Das Best Western Kent Narrows Inn bietet Geschäftsdienste, Tagungseinrichtungen für bis zu 50 Gäste und eine großartige Lage in der Nähe zahlreicher lokaler Gewerbeparks. Dieses Hotel in Grasonville ist umgeben von allen Highlights der Region. Spielen Sie eine Runde Golf auf einem unserer lokalen Golfplätze. Ganz gleich, wofür Sie sich interessieren, unser freundliches Personal hilft Ihnen gern beim Planen Ihres perfekten Urlaubs am Östlichen Strand, mit Jagdausflügen und Angelmöglichkeiten. Verpassen Sie nicht jährliche Lokalveranstaltungen wie die Bay Bridge Boat Show und das Chesapeake Bay Wine Festival am Yachthafen von Bay Bridge, das Maryland Seafood Festival und den Polar Bear Plunge im Sandy Point State Park. Sind Sie hier für eine Hochzeit? Das Best Western Kent Narrows Inn bietet eine fantastische Lage in der Nähe beliebter Veranstaltungsorte für Hochzeitsfeiern wie Chesapeake Bay Beach Club, Silver Swan Bayside, Queenstown Harbor, Kent Manor Inn, Prospect Bay Country Club, Maria Love Point Bed & Breakfast und Kent Island Yacht Club. Ob Sie Geschäftliches,Freizeit, Abenteuer oder Romantik in unsere Gegend führen, das Best Western Kent Narrows Inn ist der ideale Ort für einen Besuch von Grasonville und Chesapeake Bay. Buchen Sie noch heute und sparen Sie! Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Kent Narrows Inn

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Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24

Bewertung unserer Kunden

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Gebildet aus de 512 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
162
Sehr gut
145
Befriedigend
92
Mangelhaft
60
Ungenügend
53
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
12
Alleinreisende Alleinreisende
35
Familie Familie
146
Geschäftlich Geschäftlich
28
Geschäfts-<br>reisende Geschäfts-
reisende
53
Geschäftsleute Geschäftsleute
29
Geschäftsreisende Geschäftsreisende
34
Paare Paare
181
Reisen mit Freunden Reisen mit Freunden
66
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"White"

5
19/09/2018

We were upgraded upon arrival. Nice view of the bay and surrounding area. Hotel room was clean! The personnel was friendly and polite. We would definitely stay here again. Easy access to restaurants and highway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate the comments and the recognition of our friendly staff, and clean rooms. We are conveniently located to many fabulous seafood restaurants and dock bars.

"Good Service & clean"

4
18/09/2018

the staff is wonderful. The rooms are quite clean, but truly need updating. Quite an old hotel, but better than average. The breakfast was very disappointing. There is no character in the breakfast room. Not inviting to sit in at all.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for staying with us and appreciate the comments. Our staff works hard to prepare the rooms and the front desk is always available to help with any questions or concerns. The hotel is constantly being updated and has undergone a complete renovation in 2016.

"Room Needs Updates"

2
16/09/2018

Great location for my 50th high school reunion, Room had peeling paint, wallboard dings, frayed carpet, tiny bathroom, get rid of the tub/shower and just have a shower. Overpriced given the condition of the room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your reunion. Everyone that we met with the reunion was very pleasant and looked like everyone enjoyed the event. We hope you were able to connect with classmates and celebrate the many memories.

"Attending a Wedding"

2
15/09/2018

Felt more like a motel 6 than anything else. Standard room, did have a king bed. The TV remote worked part of the time. It would never change the sound. Was overpriced even for the area. The staff at the front desk for check in was friendly and helpful. They do serve breakfast on the week days until 9:30 but they were putting things away starting at 9 and she locked the door promptly at 9:28. There was free WiFi, and I didn't use the pool facility. They did have popcorn in the lobby as well as a beer keg, but it was empty and it didn't appear anyone was going to replace the keg. The front desk ignored the activity. No big thing, but if you are going to offer it - maintain it.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The beer keg was replaced on Thursday and was not available for the weekend use. The beer keg is used at the discretion of the management. We do offer coffee and popcorn in the lobby. Our breakfast is available weekdays 6:30-9:30 and on the weekends from 7-10. Our staff is here 24 hours to assist with any needs and requests. Please do not hesitate to ask the desk for assistance. We welcome our guests to Kent Narrows and wish everyone a pleasant stay.

"Not worth the $$$$"

2
15/09/2018

Two days here for a wedding. Big lack of attention to detail for the money. Room basically only had a once over from the previous guest. Thorough cleaning between guests was obviously not a priority. Just an overall feeling of poor quality of upkeep. Dirty stairwell and elevator, coffee station in lobby was sloppy, people smoking on balcony all night was annoying.Only employee I ever saw was at the desk, never saw anyone else. Took 3 trys to get my room keys to work at check in. Was told it happens all the time.TV couldn't get some channels. Front desk told my wife they know it but don't get it fixed.You could just tell this place only cares about getting your $$$$. Very disappointed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and are disappointed with your feelings about our product. Since taking over the property in 2015, many renovations and changes have taken place. We continue to work on improving the property and sincerely wish for all of our guests to enjoy their stay with us.

"Start Wedding venue plans"

5
13/09/2018

Love the friendly staff, amenities and Breakfast is outstanding Close to many dining and entertainment venues, in the Kent Narrows area. Would recommend for those vising Annapolis as well. Close but out of the rat race.

"Ms Sheila Walter"

5
09/09/2018

It was a great stay. The room suited my sister's needs since she is handicapped. We loved the beer keg in the lobby. How cool is that. We will be back again soon. All of the accomendations were great. So close to the best restaurants. Thanks again.

"Best western kent narrows"

5
03/09/2018

The staff was wonderful. I requested early check in days in advance. The day of my stay they called me at home to let me know my room was ready. They were very helpful. The rooms are really nice and clean and what I liked most about it that its pet friendly

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the comments regarding our wonderful staff and our clean rooms. Pets are welcome (for a small fee) and our pet rooms are on the 1st and 2nd floor. The staff is always available to handle any requests and our housekeeping staff works hard to have rooms prepared for our guests. Thank you again for being our guest.

"traveling to ocean city"

5
03/09/2018

needed place to stay the night this was perfect. very good breakfast included. Staff was very friendly and helpful. Rooms were very clean and nice. Had a nicer stay there than we did at our destination and paid more.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows area is a perfect place to stop on the way to the beach. The restaurants and dock bars offer excellent food and live entertainment. Whether relaxing at Big Owls Tiki Bar, The Jetty Dock Bar, or the Crab Deck, enjoy the atmosphere and stay for the sunset.

"Cleanliness"

1
03/09/2018

Nice clean rooms. Well taken care of everything in working order. Nice hot breakfast bar with everything from cereal to fruit to yogurt , eggs, breads and rolls, biscuits and gravy, juices and many other items.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for complimenting the cleanliness of the hotel. Reading the positive comments regarding the nice hot breakfast and the nice clean rooms, I believe this was intended as a positive review. The one ranking indicates a negative review. However, the positive comments lead me to believe you intended to rank us with a 5.

"Better than we expected"

5
02/09/2018

Clean quite room, nice service and good breakfast. We needed a place to stay for a few nights and picked BW because it was closer to the Bay Bridge Airport , we are glad we did.Did I mention they have an indoor pool? We'll be back.

"Nice"

5
02/09/2018

The charm and comfort of the Eastern Shores of Maryland on the Chesapeake Bay holds wonderful memories of fishing and crabbing along with the quite comfortable room at BW.This use to be the Comfort Inn which we also liked and have stayed at.

"Cheap dirty hotel with outdated ammenities"

1
28/08/2018

Dirty towels, coffee maker covered with dust , and inside was full of dust, looks like it hasn't been cleaned in months. TV no recieving signal. Staff states that not getting local channels is normal, we should switch to cable.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the appearance of the room. This certainly is not what we work hard to represent. Our housekeeping staff works hard for each guest. Our hotel was renovated in 2016 and we continue to make improvements. We do offer satellite television with HBO, Showtime, and Cinemax. Any statements made by anyone other than management are purely opinions and not matter of fact. Your stay with us is not a representation of what our guests come to expect when they stay with us. Again, we apologize for failing to meet your expectations. We will always strive to provide clean, comfortable, and affordable accommodations.

"Awesome getaway"

4
26/08/2018

Kent narrows best western. Great hotel. Spacious room. Great breakfast. Nice staff. Was on romantic weekend getaway. Awesome place to stay. Will definitely stay again. Close to restaurants, great pool.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the positive comments. Thank you for recognizing our deluxe continental breakfast and our spacious rooms. We welcome everyone to visit the Kent Narrows area when visiting the Eastern Shore.

"Clean, quiet, and affordable"

4
24/08/2018

I am very glad to have discovered Kent Island and the Best Western at Kent's narrow. We usually take vacations at the beach, but were looking for something quieter. This beautiful area near the Chesapeake Bay definitely delivers. The staff at the Best Western are amazing. I am in a wheelchair and they were very helpful. Breakfast was always delicious. The housekeeping staff went out of their way to make sure we had everything we needed. One of the housekeepers, Jane, deserves a raise. She even checked back in on us at the end of her shift.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows for your stay. We are delighted that you enjoyed the area and discovered the beauty of Kent Island. From walking trails, to golfing, to fishing, to shopping, the Kent Narrows/Kent Island area has much to offer.

"Fair $"

4
23/08/2018

Pros - Clean Room & Pool - cant ask for much more at $100. Cons - You can hear the traffic on the highway from where we stayed, Exterior room entrance seems dated, TV is direct tv and signal was flakey - was good weather at the time

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for enjoying your stay at the Best Western Kent Narrows. Our indoor heated pool with a hot tub and dry sauna are an excellent way to relax and unwind. The view from the walkways really lets you enjoy the area and relax just outside your room. Take advantage of the many restaurants and dock bars within walking distance of the hotel. Enjoy the walking paths, the local beaches, the outlets, and now some local distilleries that are open. Welcome to the Eastern Shore.

"Great trip with one exception"

4
23/08/2018

We have stayed here before. This a a very nice and clean hotel and the staff was very attentive. It is in a great location near local restaurants and bars. We were on a birthday getaway with our friends with adjoining rooms in the rear of the hotel. We were sitting on our balcony visiting with our friends, which was located just at the top of the stairway. One of the sales managers, Mary W. came up the steps to look at another room and immediately started to tell us everything we were doing wrong at the hotel. Our door was open a crack with the A/C on, we were sitting too close the stairwell, and there was a pack of cigarette's lying on the outside shelf. She was very confrontational and engaged with us in a negative manner, stating that she could have us fined. This was very unprofessional and I believe this manager needs to be re-trained in customer service and hospitality!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any negative encounter that you received while staying with us. Our staff works hard to make sure that everyone is having a good time. Since we are a non smoking hotel, and have signs posted in each window, our staff walks the property to ensure that guests are not being inconvenienced. If smoking is occurring on the balconies, we do politely ask for the smoking to be taken away from the rooms. When smoking occurs outside a room and a door is open, the smoke travels into the room. Then, the next guest is inconvenienced with the odor of smoke. Since we do advertise ourselves as a non smoking hotel, we do our best to keep our word. Smoking areas are available on the back patio and away from the property. At check in, guests are reminded of our non smoking policy. Lets be mindful of others and remember, we have a non smoking policy at the hotel.

"Great stay again!!!"

5
18/08/2018

As always, our stay was top notch. Staff & accomidations were of the best. Very professional & courteous. Room was clean & comfortable. Breakfest was smashing!!! & therevwas lots of it available. Great stay again.

"Weekend trip"

5
17/08/2018

Great hotel, very clean, very nice employees.would go back anytime!!! really great location also!!!!!! room very nice,well taken care of by the staff.good restaurants within walking distance of the hotel!!!!!!!

"Wonderful visit"

5
11/08/2018

Tim, on the front desk, was extremely helpful. When he was unable to find our Rewards account in the system he made a phone call that allowed us to reactivate the account, and recover lost points. He also was able to recommend the perfect restaurant where we could enjoy a meal with our children and grandchildren. The pool was a bit chilly but the kids had a great time playing in the water.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always ready to help with any special requests. It is wonderful to read that Tim assisted you with your Rewards account. The local restaurants are all wonderful with their selection of seafood and ambiance.

"Business trip with family"

3
11/08/2018

Traveled for business with family and small dog. Would have preferred first floor accommodations since we prearranged to have our small dog with us. Had to switch rooms upon arrival due to awful smell coming from fridge but staff was very professional and efficient in making our room change.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our pet friendly rooms are located on the first and second floors. Our staff is always available to assist with any special requests. Thankfully the staff was able to relocate your room and help you enjoy your stay on Kent Narrows.

"Gouging at arrival"

3
11/08/2018

I would have loved the stay here, as it is a beautiful, fun and friendly place. However, at arrival I stopped at the desk before 4pm (their stated arrival time) and went to check in. I was told they had a few rooms open but it would be $25.00 EXTRA to check in early!!!! I was upset from the very beginning!!! So disappointing when the gentleman who took our reservations was absolutely kind and helpful in every aspect! I will not stay here again...price gouging?!?!? You decide.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our published check in time is 4pm. We want all of our guests to experience clean and comfortable accommodations. Early check in requests are accepted based on availability. A minimal charge of $25 allows us to have housekeeping staff available for those wishing to check in before 4pm.

"Will go again, but hot, hot hot."

3
08/08/2018

The entire facility is clean, updated, and very well maintained. It appeared that the room was recently refurbished. The staff was appropriately friendly. The included breakfast was in a nice room and was better than expected. Good location. All for a fair price. I will return for my visits for crabs in Grasonville, Maryland. However, I must point out that the air conditioning in my room was super poor and I had a very uncomfortable night. Maybe it was just my room. Like no air conditioning at all, even though I kept lowering it.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The award for working hard to keep our guests cool goes to our ptacs. This string of 90 degree plus days and the humidity has kept our cooling units running non stop to cool our guests. We appreciate their hard work and thank them for working tirelessly and around the clock. Our maintenance staff has been checking on them daily in order to ensure their efficiency. After enjoying Kent Narrows, it is important for our guests to return to a cool room. Thank you for your visit.

"Just as it should be."

5
07/08/2018

This hotel was just as it should Friendly staff who made the reservation (Ken) Friendly front desk staff. The room was ready on time,clean and comfortable. Swimming pool and hot tub was clean and both were refreshing. Just what I expect in a hotel. I'll definitely stay there again.

"Great location"

4
29/07/2018

We visited Kent Island for a long weekend getaway and decided on the Best Western because of the location. Nice rooms, pool if you wanted to use it and mostly the great location to the bay and multiple eating venues. Bed was comfortable and the room well appointed. Bring your own shampoo and conditioner as they didn't give us any conditioner at all and what they did give you when you checked in was it. They didn't refill anything, change towels or clean the room. Maintenance looked rough as our TP holder was just hanging off the wall....but really the room was nice with a great view of the parking lots of the restaurants and bay. They include breakfast as well....good not great but we didn't go hungry. Believe me I would stay here again as it was generally a very good experience but I just never stayed anywhere before that didn't make the room up daily and replenish supplies. That made my scoring take a point off but don't let that stop you from staying here...just bring your own things and make your own bed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Renew your spirits with an outing by kayak or bicycle, enjoy a tour of of the Bay's lighthouses, ride in a hot air balloon, or charter a fishing boat. Discover the traditions and lifestyles of the Eastern Shore. Dine across the street and enjoy fabulous seafood or relax with a drink at a dock bar. Visit the Queen Anne County website for more information. Welcome to Kent Narrows.

"Great Stay!"

5
24/07/2018

I was pleasantly surprised at check in, the staff was beyond helpful and HAPPY. They seemed like they enjoyed their job and were extremely helpful! Rooms were clean, staff was awesome, all in all, great stay!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write about your stay with us. We appreciate the kind words about the staff. Everyone here enjoys working with the many guests who visit us. It is always exciting to hear the tales of those who are travelling and need a place to rest or the family and friends who come to celebrate a wedding. Welcome to Kent Narrows. Enjoy the fabulous seafood restaurants, dock bars, walking trails, and more.

"Clean inexpensive hotel"

4
13/07/2018

Great location for group fishing trip reasonable prices, restaurants nearby, easy access off highway, close to outlets, they opened the breakfast are an hour earlier to accommodate our fishing group, had hot breakfast

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We love to host fishing groups in the summer and hunting groups in the winter. Our staff opens up breakfast early for the ones who need to be out before 6:30am. Please let us know what time the charter boat leaves and our staff will have breakfast ready for you. We also offer grab and go bags with a breakfast bar, water, and a fruit. Enjoy your catch and enjoy the beautiful, scenic, Eastern Bay.

"July Stopover at BW Kent Narrows"

4
12/07/2018

This BW is very conveniently located with excellent restaurants within walking distance. It has been newly renovated, very clean and staffed by very friendly, accommodating and professional staff. The front desk folks went out of their way to reassign me to a first floor room. Great breakfast included with room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words and compliments. It is always nice to hear this feedback from our beloved guests. The new owner has been working with Best Western to upgrade the property. Our staff is working hard to ensure our guests satisfaction. We hope that our guests feel that we are doing our best to meet your expectations. We look forward to seeing you again.

"rundown hotel trying to get by on location"

1
11/07/2018

beds are 3 years past functional use air conditioner is loud and disturbs sleep front desk staff was rude to my kids at the pool which is adjacent to the lobby it was apperntly not foreseen when they placed the pool next to the lobby that 10 -12 middle school age kids may make a little noise when they play in a pool and it would disturb the front desk staff as they do nothing in the evenings and cause them to become irate and scream at the kids kick them out and attempt to hold there clothes and phones hostage

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We do not allow children to run around the pool, jump into the pool, jump from the hot tub railing into the pool, and cause a safety hazard for themselves and the hotel. Our staff acted appropriately. Children under 14 must be accompanied by a parent to use the pool or hot tub. Fortunately, the children were asked to stop their activity before anyone was seriously injured. If the state law had been followed, you would not have had to come down from your room to see what was the issue with your children. Our hotel was completely renovated in 2016. The Serta pillow top mattresses are only 2 years old. Please do not take this review as a reflection of our performance. Please review the other guests who have enjoyed our place and our service. The Best Western Kent Narrows wishes everyone a happy and safe summer season.

"Time Away/Time Out"

5
30/06/2018

We needed time away and a time out from the kids; so our adult time out was a few miles away over the Chesapeake Bay Bridge to Best Western Kent Narrows Inn where we could (for a couple of days) relax in comfort, eat in comfort, drive in comfort, see a movie in comfort, go to Easton and St Michael's in comfort, etc, etc, etc...

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
What a spectacular 4th of July on the Eastern Shore. The fireworks in the area are always a great treat. While staying at Kent Narrows, be sure to visit St. Michaels, Easton, Centreville, and more. Relax on the beach by the bay at Terrapin Park or Matapeake Beach. Take a water cruise by the Naval Academy in Annapolis. Dine at one of several seafood restaurants, all within walking distance. Be sure to visit the Queen Anne's County website for more information.

"Old is New"

5
28/06/2018

Older style hotel with nice big updated bathrooms. Very clean carpet and great beds. Will stay again when in the area. Close to great restaurants and waterfront. People sit and drink outside their rooms so evenings can sometimes be noisy.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows has been around since 2005. Our property has undergone major renovations within the past two years. We are continuing renovations to the outside of the property. We thank everyone who has been a repeat guest. It is our goal to continue to provide clean and comfortable accommodations at reasonable prices. During the summer, the Kent Narrows area is busy with seafood restaurants, dock bars, and walking trails. It is always nice to sit outside of the room and enjoy a beautiful sunset. Thank you for being our guest. We look forward to your next visit.

"Wedding"

5
27/06/2018

Excellent Location, close to all dining (walking Distance) clean comfortable rooms low noise level, great breakfast , pleasant staff. Fitness center adequate, pool All in all very very pleasant stay. And will stay again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. Thank you for mentioning the excellent location to the restaurants and dock bars. We hope everyone has a chance to experience our continental breakfast, our indoor pool with hot tub and sauna, and our fitness center. It is always wonderful to hear from guests who have enjoyed all that Kent Narrows has to offer. Please enjoy the seafood restaurants, the live music at the Jetty, and the walking trail to Terrapin park, where you can relax by the Chesapeake Bay.

"Loved the proximity to restaurants, water and docks"

4
27/06/2018

Fantastic place for the family to walk to restaurants, bars, etc. They allow pets, so we didn't need to leave ours behind in a kennel. Decent price for rooms and receptionist was more than accomodating.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We love to accommodate pets so that they can have as much fun here as their owners. Our staff is here to help with any requests and questions. All of your concerns and needs are ready to be answered by our staff. It is our goal to be friendly and helpful and we appreciate your comments. We hope you have a wonderful summer and we look forward to seeing you again.

"Nice hotel , fantastic room"

5
27/06/2018

The king suite is fantastic, comfortable bed , very clean hotel, and breakfast is surprisingly good. Stayed two nights, close to plenty of outdoor on the water places for great food and live music. Would reccomend to anyone.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive remarks regarding the clean rooms, the breakfast, and the comfortable bed. The Best Western is located across the street from several delicious seafood restaurants. The dock bars offer a great venue for relaxing at happy hour and then enjoying live music at night. We look forward to your next visit. Our staff is here to welcome every guest with a warm smile and offer every guest a sincere thank you, and safe travels.

"Back again for work....."

5
21/06/2018

I have stayed at this hotel several times over the years. Staff has always been friendly and more than accommodating.....this stay was no different. Bay front room was nice, clean and comfortable, hotel is walking distance to restaurants. Will certainly stay here again in the future !

"Dirty room with bed that had been slept in"

1
18/06/2018

When we checked into the hotel we walked into a room with a bed completely unmade bed that had clearly been slept in. There were dirty towels all over the floor and and the bathroom was a mess. It was clear that housekeeping had not cleaned after the last guests stayed there. When we called the next day and complained to the manager they were rude and still charged us $200 for our stay in a dirty room that night. I would definitely recommend staying at the Hilton across the street as they are basically the same price for a lot nicer rooms.

marc_w_lacoste, Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the error that was made with housekeeping. Our staff took immediate action to prepare the room and make it ready for your occupancy. A discount was made to the room and an additional discount was made with the manager. The original price of $209 plus tax was discounted to $149 plus tax. We certainly did not have a room properly ready. However, we did take ownership of the problem and resolve it. Clearly we do not want to rent a dirty room to a guest and this error will be used as a training opportunity for our staff. We appreciate the opportunity that you gave us and we wish you the best on future travels.

"Beautiful views of the Bay"

3
18/06/2018

Went fishing and stayed overnight at Best Western. Hotel was ok but should be brought up to date considering it's location and other surrounding newer hotels. Definitely could use some remodeling and TLC.

"Would not stay again or recommend"

2
18/06/2018

The check in person was friendly, but wanted to charge me $25 to check in 1 hour early. We had to change and meet a party, so we had no choice. The aggravating part was that they said the fee is so that housekeeping can have a room cleaned for us, but as soon as I paid the fee...I was immediately given a key. I am Platinum with Marriott, and Diamond with Hilton. Everytime I give Best Western a chance, I have some kind of issue. They also had insufficient parking, so I had to park across the street where no one is around. It's a shame, because we have to book quite a few rooms for an upcoming wedding in August. and now I will not be staying here. Not the worst Hotel, but Best Western needs to address some of their policies unless they always want to be just mediocre.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. As a business, we must follow a model that will prove successful. Based on the demand for early check ins, the early check in fee has helped to alleviate the front desk being overwhelmed with arrivals before rooms have been properly cleaned. The guest has the choice to check in early with a fee or wait until our standard check in time. As with airlines charging for early boarding, luggage fees, and seat selections, we have studied other hotels who are following a similar business model. While we appreciate your relationship with other chains, we do hope you understand the demand on the weekends that the hotels in Kent Narrows faces in the summer months. We hope you enjoy your time in August and thank you for staying at the Best Western Kent Narrows.

"Enjoyed our stay."

5
12/06/2018

Older, but well kept building with nice views of the Bay. The elevator is a little inconvenient, outside access then a long walk to the room outside...fine if it's not raining.. We loved out handicapped room. Didn't need a roll in shower, lots of grab bars for the tub...good counter space for out stuff with a little separation from the ADA toilet and tub. Large and perfect for our problems. Good restaurants everywhere (one of the reasons I picked this location, reward after a long drive from FL..) Great way to avoid going thru DC on a week day. We will used the as a stop on our way back in the fall...more restaurants to try.

"QUICK GETAWAY!"

5
30/05/2018

The price was right at this hotel for a quick midweek getaway! We really enjoyed the pool, hot tub, cozy outdoor garden lounge, free beer in the lobby, and the beautiful view from our balcony! There are many restaurants and bars within walking distance of this hotel!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate your comments regarding our pool, hot tub, and beautiful view from the balconies. Please enjoy the restaurants and dock bars that are within walking distance from the Best Western Kent Narrows. We hope everyone has a wonderful summer and safe travels.

"Great Stay at the Best Western!"

5
29/05/2018

Enjoyed our stay at the Best Western. Staff was very helpful. Room was clean and everything in order. All ressurants, waterfront is walking distance. Didn't get a chance to use all amenities however, highly recommend to anyone looking for a weekend getaway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for reviewing the Best Western Kent Narrows. Your comments are very much valued. We really appreciate your comments regarding our helpful staff and clean rooms. Our staff works hard to provide quality service and cleanliness. Thank you again and we look forward to seeing you on your next trip.

"Nice Place"

4
23/05/2018

Convenient to the entire town easy access to rte 301 & 50. All restaurants and bars are close by. Hotel staff was polite and courteous. I would stay in this hotel again the next time i travel to Stevensville, MD.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks for staying with us. Our staff works hard to make our guests happy and appreciate your comments. Please come back and see us again soon.

"Pleasently Surprised"

5
21/05/2018

My wife and I arrived on a Saturday afternoon to a clean, well-kept Best Western for our friends upcoming marriage. While our room was originally not ready, they were able to upgrade our room to the front side of the hotel, providing a nice view of the bay from across the street. We found the staff very friendly, the room clean and comfortable, and really enjoyed our stay. We would definitely come back again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words regarding our friendly staff and our clean and comfortable rooms. The wedding season is upon us and our staff is working hard to make sure the check in process is smooth. We want all of our guests to enjoy the time with friends and family while celebrating and creating memories. We look forward to your return.

"Business trip"

4
11/05/2018

Very friendly front desk. Great view, local to everything. Comfortable bed, quite location. Was only there one night, perfect for my needs. Price was reasonable for location. Clean room and facility, basic breakfast so you don't leave hungry.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing our friendly front desk staff. We are pleased that you enjoyed the comfortable bed and the deluxe continental breakfast. It is always our goal to ensure our guests enjoy their stay with us. Thank you for choosing us on your business trip and you are welcome anytime business brings you to Kent Narrows.

"Party Trip"

4
10/05/2018

Nice hotel, good breakfast and very close to all the night life! All the restaurants were convenient and in walking distance so that you didn't have to drive. The breakfast was good and the attendant was very nice and helpful. I would go there again if the need arises.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being our guest and thank you for the positive remarks about our breakfast and proximity to the nightlife. It was a pleasure having you as our guest and we welcome you back any time should you plan another party trip.

"Great place for guys going fishing"

5
27/04/2018

This is a motel which understands that in the spring through fall, people come to Kent Island to go fishing. They have a "fisherman's rate" which was better than my AAA discount, and if you get up at 5 AM to go fishing, before the hotel breakfast is open, they give you a little baggie breakfast to take on the boat. Staff is very accommodating. There is also a pool, hot tub and sauna, and the hotel was recently remodeled. Great place.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the great remarks regarding our service and accommodations. Our staff is here to welcome you and loves to talk about fishing. It is always exciting to hear about the adventures. We are ready to greet you in the morning and make sure you have something to eat before you leave for the charter boats. Relax in our indoor heated pool and hot tub. Enjoy happy hour at one of the dock bars and dine out on the bay at Fisherman's Inn, Bridges, or Harris Crab House. We look forward to your next adventure on Kent Narrows.

"A Room with a view"

5
24/04/2018

The staff was very friendly and helpful.. Love the waterfront view from the balcony.. This was my third stay and each time I fall in love with him over and over.. A nice selection to choose from for breakfast.Our stay was great. Next time we will try the pool..

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks so much for the great review. We are so happy that you enjoyed your stay. We will share your comments with the staff. Please come back and visit again. The pool is waiting for you.

"Very friendly"

4
20/04/2018

Great staff, quiet, island vibe, high rise, no bells and whistles; but nice and comfortable. They offered an upgrade to water view, instead of superhighway for $10. Close to an outlet and moderate fee shopping.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are so happy to see you found your time with us to be delightful! We pride ourselves on our service and our cleanliness. Our location is just one of the things that makes our hotel enjoyable. Come back and see us again!

"Stranded."

5
07/04/2018

My vehicle broke down and the staff was very friendly in making me feel at home. I felt stranded and felt very comfortable with the stay. My anxiety level was lifted immediately when I checked in. Thank you very very much.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted to read about our staff making you feel at home. It is our goal to provide each guest with clean and comfortable accommodations. We are sad that your vehicle broke down. However, there are excellent mechanics nearby to fix any problem. We work closely with area mechanics that provide towing assistance and repairs at reasonable prices. We hope your trip home was safe and that your vehicle is back up and running smoothly.

"Lovely off-season stay"

5
04/04/2018

This is a beautiful location, delightful room (with a hot tub -- very cool!) -- with a beautiful view of the inlet and within close reach of Annapolis and the D.C. Metro. I loved it -- BUT I imagine it would be beyond my price range in-season.

"Good experience, great friendly and accommodating staff!"

4
22/03/2018

Although I don't normally like a hotel with exterior access from the room door, this hotel was arranged for a sports team we participate with. The staff were all very helpful, friendly and accommodating to requests. Room was clean and beds very comfortable. Good value. I am glad we had the water side view as the highway view side of the hotel has very limited appeal.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
As we approach our busy season, we look forward to sports groups, fishing groups, weddings, and more. Our staff is committed to providing clean and comfortable accommodations. Enjoy our bay side rooms with gorgeous sunset views. Wake up to our deluxe continental breakfast with eggs, sausage, and a waffle maker.

"Nice place!"

4
13/03/2018

We stayed here when they closed the bridge and we had no way of getting to Virginia. Luckily we were able to get one of the last rooms and were very pleased with the room and staff. I have to commend Mary who was at the front desk and incredibly helpful and friendly. An added bonus when we got there?? Newly popped popcorn! I know corny but hit the spot after sitting in traffic for hours. The room was what you would expect from a Best Western with a clean bathroom, firm beds and plenty of towels. The room had a refrigerator as well. We had breakfast the next day and have to say, the food hot and they had a good assortment of hot and cold food. There was plenty of space for everyone to sit as well. If I am ever in the area again, I would not hesitate to stay here again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. The closing of the bay bridge due to high winds did cause us to sell out the hotel. Mary and the staff worked hard to make sure everyone was able to secure a room for the evening. All the staff made sure the rooms were properly cleaned and ready for the rush of arrivals. We appreciate the positive reviews regarding the popcorn in the lobby, the hot breakfast, and the clean rooms. We know that staying here was not in the original plans but we are delighted to have made the stay over an enjoyable one. Mary and the staff are ready to welcome you again should you wish to return.

"A Really Nice Best Western"

5
05/03/2018

My family stayed here during a winter storm that disrupted our power. The staff is super friendly and they take pets, which we needed. While the doors--like most walk up hotels--open into the bedroom area, the beds are far enough from the door to give you privacy. The curtains do need to be a bit wider to cover the entire window but it was a minor issue. The hotel was renovated in the last 3 years and is in really good shape. There is plenty of free coffee and the included breakfast is just enough to fill you up. It is a really good no frills hotel option. Fisherman's Inn--a really good local establishment--is right across the road. I would definitely stay there, again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so pleased that we received your positive review. Thank you so much for recognizing our renovations and the included breakfast. It helps future guests see the value in our product. We hope everyone has a chance to enjoy Fisherman's Inn as well as the other fine seafood restaurants. When there is a bad storm in the area, we are glad to be able to accommodate those who do not want to travel and those who have lost power. We hope to see you again and please visit the Queen Anne's County website for more information on the area.

"Perfect hotel and location"

5
22/02/2018

The hotel staff has always been exceptional. We always love our stay at Kent Narrows. The location is also phenomenal. Several restaurants are in walking distance and the view of the Chesapeake makes the stay so worthwhile

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your loyalty to the Best Western Kent Narrows. We always enjoy your visit and look forward to your return. The area restaurants, dock bars, and gorgeous sunsets always make Kent Narrows a popular destination. Thank you again and we wish you a Happy 2018!

"No Hot Water. Zero help from Management."

2
19/02/2018

Just stayed here for 3 days and only chose the venue because everything else was booked. I wasn't expecting much because I know this is an old property, but I had read that it was recently renovated and took a chance. The rooms were not really that bad at all, and the night staff was very nice. Breakfast was good too. However, there were some major issues. - The doors to the room I was in had an open area which led to a draft all evening. It was 35 degrees that night. - The windows are wider than the curtains! So anyone can see in your room (and you can see in anyone's rooms too!) - On the 3rd night, the warm water broke. The entire hotel was out of hot water between 5 am and the time we left (12:30 pm). Every time I called the front desk, they told me that it would be back on in 15 minutes. It wasn't until I called Best Western's helpline that I was then told that guests were receiving a $25 discount. The front desk never told me about the $25 back. Also, other guests were complaining that they were not getting their money back. I had to call BestWestern corporate to find that out. So, when I went to the front desk and asked for my refund, the clerk told me that he couldn't do it. That he needed the hotel general manager to issue refunds since I was an online reservation. Pretty sure that was a blatant lie, as they had kept the refund news from me earlier.... as well as other patrons who were discussing their problems in the parking lot. This hotel is in tatters (doors and windows) and its management are a mess. Will never stay here again and am taking up my issues with corporate Best Western as this location is being run almost as a rogue operation with zero respect for customer service.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Once we were notified of the hot water issue, immediate action was taken to correct the problem. Our propane company was called out on Sunday morning to check on the issue. When the company arrived, the technician noticed a part that was damaged due to the storm the night before. The part was immediately replaced and upon replacement, the hot water was restored. When the guests called the front desk, they were notified that the propane company needed to come to the hotel. Also, we allowed guests to check out later in order to enjoy a hot shower. Refunds were given out and you received a $27.75 credit to your visa card. This situation arose out of our control and we took immediate action to correct the issue. We apologize for any disruptions and thank everyone for their patience and understanding. We wish everyone safe travels in 2018.

"Overnight stop near Chesapeake Bay Bridge"

5
07/02/2018

Great value for a room very close to Bay Bridge and right next to Kent Narrows Bridge. Rooms seem to be newly & Attravtively renovated. Front desk friendly and helpful. Great choices for restaurants both across the street (can walk) or drive a little way, under a mile, for some of the best seafood.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows is located near the Chesapeake Bay and within walking distance to many local seafood restaurants and dock bars. Thank you for your review.

"Recent remodeling "

3
06/02/2018

Stayed here many times over the years, convenient location. Rooms have been remodeled, which was long overdue. Updates are nice. Always best to request a bayside room since this hotel sits right next to RT. 50 When In the area be sure to check out St. Michaels, assorted food, shops and stores line the Main Street. Something for everyone.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is an excellent area to stay when visiting Annapolis, St. Michaels, Easton, and Chestertown. The Best Western is conveniently located at exit 42, just off of Route 50/301. Many travelers on the way from New England to Florida have found this spot a convenient place to dine and relax before continuing on their way.

"great"

4
31/01/2018

I had a very nice time th the pool area and hot tub area were very well kept and peaceful the bed in our room was king size and it was so comfortable and the hair products for the shower worked very well unlike other hotels their soaps aren't as good and our towels and trash were always picked up since we stayed for four nights we would leave our stuff outside for the ladies to get and they always did right away in the morning the only thing that I did not like was the breakfast a lot of it wasn't really that good besides maybe two of the choices the eggs werenever good but we did get the Bayview so we got a little view of the bay even though there's a giant restaurant right there you can't see over top of it but you can't see the side and it's really pretty since the bed was so comfortable we did have a nice time and we're able to watch a lot of channels on TV with the wifi to it was an overall good experience

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate the comments regarding our pool area which includes a hot tub and dry sauna. Our Serta pillow top mattresses provide everyone with a gentle nights sleep. Best Western continues to roll out new shampoo and soap items. Watch this Spring for a new roll out of soap, shampoo, conditioner, and lotion products. Our Bay view rooms offer you the view of a wonderful sunset. We are located across the street from Fisherman's Inn, a delicious seafood restaurant. We look forward to everyone's visit and wish everyone safe travels in 2018.

"My go to place"

4
27/01/2018

I always get a water view room when in the area . The front desk people are always friendly and helpful . Rooms are always clean . Beds are comfortable . Parking is easy and easy to get back in rt 50 either direction .

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always here to help with any requests. We want to make sure everyone enjoys their time while visiting Kent Narrows.

"Best place to stay in area"

5
23/01/2018

Check in was very easy. Desk clerk explained where my room was located. I had phoned and requested ground floor room and ground floor was reserved and waiting! Location had a full breakfast which was very good

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that the check in experience was very easy. Our staff is always here to help with any requests. It is our pleasure to assist with room locations, check in times, and are happy to answer any questions regarding your stay. We are delighted that you were able to enjoy our deluxe continental breakfast. We look forward to your next visit.

"Only gets better amd better as the face lifts continue"

4
15/01/2018

I stayed here once before earlier in the renovation process. This stay ( about 14 months later) was even better. My room had been totally renovated this time. I was especially impressed with the bathroom, shower/ tub, vanity, etc. Everything seemed new. Everything had been upgraded, as well. The bed was comfortable and breakfast was good ( as it was previously). The only downside to this property is the fact that there is only one elevator. For an older property, it is very nice and extremely clean. The staff were wonderful. I was not impressed with the owner, however, who was at the desk at the time of my check-in. The receptionost was very busy talking with someone on the phone (he had acknowledged me) and the owner stood right there, never even looked up at me, nor did he make any attempt to help his employee at all. I would say the only thing still needing renovation would be the owner's people skills and customer service.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your comments regarding the renovations. We are always looking for ways to improve the property. The three stairwells have been remodeled, the pool deck is brand new, and our dry sauna is open again. Our owner is working hard to renovate the property and we are thankful for his efforts. Our staff is here to make sure that your stay is enjoyable and we always enjoy the great conversations with our guests. We look forward to everyone visiting us in 2018! Have safe travels wherever life takes you.

"Comfortable beds"

4
04/01/2018

The beds were very comfortable and the view of the water is nice. Breakfast was also very good. We stayed there twice during a one week period. The first visit was perfectly fine; however, the second was not. It was only 13 degrees out and the room did not already have the heat turned on. The room was as cold inside as it was outside. It took 4 hours to get the temperature up to just 66 degrees. The staff was nice, the food was good, the bed was very comfortable, the decor inside the room was tasteful, the room was very clean. Everything was very good except it was freezing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and review. The weather is cold outside and we just had 4.5 inches of snow. We apologize for the room not heating up. We are delighted that the bed was comfortable and that the room was very clean. Our staff is working hard to provide our guests with clean and comfortable accommodations. We look forward to your next visit.

"Great value"

4
02/01/2018

Friendly, helpful staff, clean room, great bed, beautiful view of the ocean and boats from the room. Close to good seafood restaurants and with convenient breakfast included. Coffee in room, refrigerator/freezer and ice machine make this a convenient stop on a trip to the outlet stores and beaches in Maryland and Delaware. Excellent value.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our staff, our clean rooms, comfortable bed, and views from the rooms. Our staff members take their roles very seriously and try to provide the quality service that our guests expect. Our commitment to investing in our property will continue in 2018. We look forward to seeing everyone and Happy New Year!

"In town for local job....."

5
30/12/2017

Great place! Super friendly staff...more than helpful. Room was clean, comfortable and very quiet all for a reasonable cost....even had a nice view of the Narrows! Walking distance to a couple of restaurants / bars. Breakfast was basic but good and hit the spot on a very cold morning. Overall, great place to stay!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and for your kind remarks. We appreciate the compliments and our staff will be delighted to be recognized for their friendliness, and helpfulness. Our staff has worked hard to keep the rooms clean and our renovations have not stopped. 2018 will be busy as we will continue to make improvements to the property. We welcome everyone to enjoy the beauty of the Narrows and we wish everyone a Happy New Year!

"Excellent Best Western"

5
24/12/2017

I chose this hotel due to the location, and after reading all of the positive reviews. I was extremely pleased, with my entire experience with this hotel. Before my arrival, they emailed me to inquire if I had any special requests. I did ask for a room on the first floor, as I was picking up my new puppy from a breeder in the area. They honored my request, and this made it so much easier to take the pup outside. The room was extremely clean, which is so important to me. The front desk staff was friendly and offered excellent service. I highly recommend this hotel, for it's service and value for your money.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows for your stay. It was a pleasure having you as our guest and we are glad to know that you enjoyed the value our hotel provides with our friendly staff, clean and comfortable rooms, and ideal location. We wish you and your puppy a Happy New Year!

"Amazing staff!"

5
20/12/2017

Everyone who I had an encounter with, either in person or via the phone was over-the-top helpful! When we couldn't get a taxi around the time we wanted the wonderful woman behind the desk held our bags and directed us to a restaurant within walking distance while she found more contact numbers for drivers in the area. Had a wonderful weekend, thank you.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. There are so many wonderful restaurants. I hope you have a chance to experience more of the excellent dining that Kent Narrows has to offer. The Best Western staff wishes everyone a Merry Christmas, Happy Holiday, and Happy New Year! There is no other time quite like this. May all families reunite and be grateful for all that they have. We look forward to seeing you in 2018.

"Great Get-Away"

5
18/12/2017

We were looking for a one night Get-Away within 1.5-2 hours from home. Lucked onto Best Western Inn at Kent Narrows. Great location - we opted for a room overlooking the Bay with an ensuite Jacuzzi tub. Great choice - so relaxing, peaceful and quite, yet a short drive to Annapolis, Baltimore, DC, Philadelphia, shopping and more. The front desk and staff were friendly, welcoming & accommodating - the Hot Breakfast was a great plus - LOVE Best Western's sausage gravy! Will definitely return, if not for another winter get-away, definitely in the Spring/Summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your visit and for taking the time to write a review. We are delighted that you enjoyed the room with the hot tub. Overlooking the bay, enjoying our sausage gravy and biscuits, dining at one of the fabulous seafood restaurants, and enjoying the peace of the slow season is a great reason to visit the Best Western Kent Narrows. We look forward to seeing you again.

"Staff Really Makes This Place"

3
17/12/2017

The building is an older motel with doors that open to the outside. The odd number side faces the bay and the even numbers face the highway. The highway side is very noisy and Bay side not as much noise. The rooms are small and need to be updated. The staff that checked us in and worked the breakfast area were very friendly. Breakfast was typical low budget hotel eggs, sausage, breads, cereals and waffles...not great but not bad. Not sure how busy the area gets during summer months but it was fairly quiet and not a lot of people.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western was built in 1990 and offers wonderful views of the Eastern Bay. Sit outside the room and watch the boats sail by and enjoy the awesome sunsets. There are 7 wonderful seafood restaurants and do not forget about the dock bars. Take advantage of our off season rates and enjoy our indoor pool tub and hot tub.

"Wonderful little get-away"

5
15/12/2017

We were looking for a little get-away not too far from home on the Chesapeake Bay. Decided on the Kent Island / Narrows area. The Best Western looked great and offered an in-room Jacuzzi (which we prefer if we can get it). This place was wonderful, our room overlooked the bay & marina, the breakfast was an added plus. Great location with in 30 min - 2 hours of Phili, DC, Baltimore & Annapolis. Wonderful staff - Will definitely return!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows area is a perfect getaway and conveniently located off of Route 50/301. This time of year is a perfect time to take advantage of our off season rates. We welcome everyone to take advantage of the wonderful restaurants, the outlet shopping, and local wine tastings. Please visit the Queen Anne's County website for more information.

"Best Sleep Ever!!!!!"

5
10/12/2017

I stayed at the hotel during our past snow storm called Benji. I had the best sleep ever!!!I turned the heat and it worked marvelously. I snuggled under the blanket that the front desk gave me so courteously. I got my wake up calls on time and the breakfast was divine. Next time I stay I want to bring my swimsuit to take advantage of the hot tub or sauna or indoor pool. I highly recommend this hotel! The staff is so awesome and helpful and the beds are so comfortable. I felt so safe and secure here that I had the best sleep ever in a hotel!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the compliments on the breakfast, the staff, and on your best sleep ever! We welcome all of our guests to enjoy the indoor pool, the hot tub, and the dry sauna.

"Best experience from beginning to end"

5
30/11/2017

The hotel is in a prime location, across the street from a great seafood restaurant and local entertainment. The front desk staff (Naomi), was so courteous and made you feel so welcomed upon arrival. The staff from grounds keeper to breakfast, was more than accommodating and did their best to make sure your request was granted. Everyone was so friendly and nice. My room was FABULOUS as it included a Jacuzzi. An overall awesome hotel experience and I will definitely tell friends and family.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to Kent Narrows. We are delighted that you enjoyed the accommodations. Our staff is here to assist in any way. Please do not hesitate to let us know if we can do anything to enhance your stay. Visit the Queen Anne's County website for more information on restaurants, dockbars, hunting, fishing, and more.

"kent island"

5
22/11/2017

Great place to stay on the island. Great food and plenty of things to do as well. I would defiantly stay there again in the future. Look forward to returning in the spring for business.Hotel was very clean and staff was AAAAAA+++++

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the comments. Our staff will be delighted with your review. They always love to read from guests who have enjoyed their stay with us. There is so much to do on Kent Island. The restaurants are definitely worth the visit as well as the bike trails, the beaches by the Chesapeake Bay, the outlet shopping, and the fishing charters. Whether visiting with family or on a business trip, please stop by and see us.

"Business Meeting"

5
19/11/2017

Great customer service-Mary and Naome are awesome. Personal attention to each of us and always axcommodating ensuring that we have all we needed to have a successful usiness review. THey ere always polite and courteous. Their hospitality made our stay a very pleasant one

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that Mary and Naome were able to provide you with personal attention for your stay with us. Looking for opportunities to assist guests is part of the little things that make a difference. Our goal is to own every request or problem and resolve it to the guests satisfaction. At Best Western, we commit to the 4 B's: Be Knowledgeable, Be Professional, Be Healthy, and Be Proud. Thank you and safe travels.

"Day after"

5
17/11/2017

Excellent Stay! Hotel had been redecorated since my last visit and it was very comfortable. Staff very enjoyable at the front desk and in the breakfast area. Lovely view of the Chesapeake Bay from our room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for sharing your experience with us. We appreciate the positive feedback. Our staff works hard to maintain the cleanliness and to provide an enjoyable stay. We love that you were able to take in the lovely view of the Chesapeake Bay from your room. Your complete satisfaction is what we want from all of our guests. Happy Thanksgiving and safe travels to your destination.

"Great Stay"

5
17/11/2017

The staff was super accomodating, allowed us to check in early for a wedding. Room was super clean and bed was so comfy! Check out was super easy. Near plenty of restaurants. Breakfast was great, coffee really good!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our goal on a busy wedding weekend is to make sure our guests are able to check in on time. We are delighted that you enjoyed your stay with us. Kent Narrows is a popular destination for weddings and our staff works hard to be prepared for all of our guests. Thank you for recognizing our clean rooms and comfy beds. Please make sure you visit one of the several delicious seafood restaurants while you are in town. Start the day off right with our deluxe continental breakfast. Happy Thanksgiving and safe travels to your destination.

"Experience"

4
13/11/2017

I stayed the weekend of November 10-12 I had a great experience when I checked in with Mary at front desk, the only downfall of the stay was the price of the room in the off season and that I had to park away from the hotel because all the parking was taken, very inconvenient for a guest other than that the stay was good.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
This past weekend was full of activity with the Waterfowl Festival, a lacrosse tournament, and weddings. Our rates reflected the demand for the area and is typically the last in season weekend before our off season rates begin. Enjoy the quiet off season and take advantage of our lower rates.

"Dissapointed room for price"

2
13/11/2017

We stayed at this hotel for a friends wedding. I was pretty shocked to find out it was over $200 for just one night. But then I figured for that price is must be a really nice hotel - it was not. I will say the bed was comfortable - but the room itself left a lot to be desired (again for the price).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a very popular destination on the weekends. The demand is reflected in the prices of the area hotels. For our part, we began major renovations in 2016 and continue to look for ways to upgrade the property. Thank you to those who have noticed and appreciated our efforts. In the next couple of weeks we will be meeting with the design team from Best Western to discuss further enhancements to the property. We look forward to welcoming each and everyone to the Best Western Kent Narrows.

"Best Value at Kent Narrows"

5
10/11/2017

I checked all other motels within a 50 mile radius and this was the best deal. Very easy to get to off the main road. We needed somewhere o stay for one night while heading to a family member's funeral and we are very familiar with the area so this was just perfect.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows is located near the Chesapeake Bay and within walking distance to many local seafood restaurants, and dock bars. Whether traveling for business, leisure, adventure, or romance, the Best Western Kent Narrows Inn is the ideal place to stay. Enjoy your stay!

"So So..."

3
08/11/2017

The hotel was clean, the room was clean. BUT it faced the interstate, so I was awake all night with the noise of the trucks etc. Easy to get in and out of, close to the Bay Bridge. Breakfast was included (buffet)...scrambled eggs, waffles, sausage, sausage gravy etc.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I recently received a letter from a guest who thanked me for the opportunity to receive a restful and peaceful nights sleep. The room was not facing the Eastern Bay but rather, was on the side of Route 50, and the Kent Narrows Bridge. So, you see, I cannot recommend one side versus the other. It is up to each guest to decide which view is better and which one will give them the best nights sleep. Either way, enjoy Kent Narrows for the wonderful restaurants, dock bars, fishing charters, outlet shopping, walking trails, and more. Wake up to a wonderful breakfast with choices of eggs, sausage, sausage gravy, waffles, juice, coffee, and fruit. We look forward to your next visit.

"OFF SEASON STAY"

3
07/11/2017

A little expensive for being off season. Also got a surprise fee for having a dog with us. I was told hotel was pet friendly, but never was told there was a 50 dollar fee to go with it. Breakfast was good for what it was. Hotel staff were very nice.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing the nice hotel staff. Our policy regarding pets is that we do accept pets on a case by case basis. While we would love to be pet friendly all of the time, we do have to limit based on size and weight. There is a pet policy based on the number of pets and the number of nights. If a guest does not notify us at check in of a pet, we do charge a penalty fee. We simply ask that you identify your pet so that we may be aware of it and place you in the appropriate room. Other guests should not be disturbed and we ask all of our guests to be respectful of each other. So, if you are travelling with a pet, give us a call and let us know at check in. We love to see your pets and we love to see you, too.

"Went for a wedding"

5
04/11/2017

Everything at this hotel was great except they were working on the pool and hot tub. I would definitely recommend it. The coffee in the room was weak. There was a good bar and restaurant near there....

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our pool deck has been refinished and we are excited about the new look. We apologize for any inconvenience. Our sauna is now open as well. We hope everyone enjoys the new pool deck. Next year we will be replacing the furniture and updating the look of the outdoor pool patio. We are currently in Nashville, Tennessee at the Best Western convention. I have met with various coffee vendors and discussed the in room coffee program. Our goal is to find a coffee that will please the majority of our guests. Thank you for your review and please come back to enjoy the many great restaurants, and bars.

"GREAT PLACE TO STAY"

5
02/11/2017

Hotel staff were awesome. Clean and comfy beds. Great location. We stay here 2-3 times a year. Free breakfast and wifi. Rooms are clean and comfortable. Lots of places to eat close by. We will be back again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the kind words and thank you for being a loyal guest. It is always great to read compliments regarding our staff, our clean rooms, and our location. We look forward to your next visit and hope everyone has a chance to enjoy Kent Narrows.

"Comfortable"

4
24/10/2017

On the Island for a wedding. Room was comfortable. Good water pressure in shower. Breakfast was more than adequate - good, in fact. Some updating in process. Need a second elevator at the other end of the building. Very convenient to hot spots.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words and for taking the time to share them with us. It is great to hear that you enjoyed your stay with us. Your comments will further encourage our team to ensure a warm welcome and a pleasant visit for our guests. We are working with the county to add a second elevator. We know that this is something that our guests wish for and have asked about for a long time. Best Wishes to you and your family.

"Excellent facility and excellent staff"

5
24/10/2017

I've stayed at the Grasonville Best Western three times in recent months, and have found the facility clean and comfortable, and the staff very helpful and friendly. It's a very convenient location, with great seafood restaurants within walking distance. Highly recommended.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for your review. October has been a busy month with stairwell renovations, a new roof installed, and the pool deck being replaced. We appreciate the patience and understanding during these times. Thank you for complimenting the cleanliness, the helpful and friendly staff, and the convenient location. We welcome all visitors to stay with us while attending a wedding, going on a fishing charter, travelling on business, or just dining at one of the many excellent restaurants. Please enjoy the area and visit the Queen Annes County website for more information.

"Brides reconsider making your poor guests stay here!!"

1
19/10/2017

If you can avoid staying here do so! Unfortunately there are a lot of wedding venues by the bay bridge and this is one of the closest hotels. I called back in Jan to reserve a room for the Oct. 14th 2017 wedding. The bride wanted the wedding party to stay here for convenience so there was little I could do. I had requested a king bed room during booking but was told that was never held for me so I got a room with two queens. The wedding block price was $240 A NIGHT! I was shook. I even called back and explained oh no you don't understand I'm the Maid of Honor I get a special wedding discount rate. It was explained to me that I was getting the discounted rate! When I arrived it took 40 mins to get my room because they said my card was declined. They were so sure that it was due to my lack of funds that they asked me to call my credit card company. Visa said they weren't seeing anything even coming through to be declined and my card worked as soon as they restarted their computers. After a short apology the front desk told me they got me a room with a view. I have no Idea what view they were talking about considering the hotel is tucked between a highway overpass and a main road out front. There is only one elevator and set of stairs in the whole place. The other staircase were under construction which they did bright and early starting at 7:30am right outside your door. We were woken up throughout the night from road traffic, drunken returning wedding guests and then construction hammers. The rooms are very dated and your socks will turn black from the carpet. This hotel was AWFUL and I am so pissed I had to pay such high prices for it!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is with regret that i read your review. I am disappointed that you did not enjoy your stay with us. Our guest's safety and the enjoyment of their stay is our priority at all times. I am sorry you felt like this and wish your experience had been better. Our new stairwell is finished and we are all delighted with the results. We now have two new stairwells and the third one will be finished by the end of the year. We are conveniently located in Kent Narrows and are a perfect location for wedding guests. While we wish everyone a fun time, we do ask that all guests are considerate of each others quiet time. Interrupted sleep can easily change a hotel stay from great to poor, and I am sorry that happened to you.

"Poor experience"

2
16/10/2017

This hotel is over priced and I would not stay here again nor would I recommended it. There was a long check in line with only one person working forcing us to miss our shuttle to the wedding. Because if you call about an early check in they will not give you a straight answer. If you like being woken up before 8 am on Sunday by the sound of jack hammering and banging of metal than check in here right away! Overall not a great experience and I'm disappointed with the money I paid to stay here.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for noise that you encountered while progress was being made on the replacement of the stairwell. Obviously there is never the right time to make noise at a hotel but we do our best to minimize the disturbance. Our front desk team does everything in their power to check in guests who wish to arrive prior to check in time. It may require a few phone calls to our housekeeping team to clean the room. On busy weekends, we do our best to accommodate early check in requests. However, the guest must keep in mind that the request will not always be possible. We do not want to rush the cleanliness standards that guests have come to expect from us.

"Avoid if possible"

1
15/10/2017

This property is set up with open walk ways and the only window is facing walkway - if you open curtains anyone walking by room will be looking directly into your small room - curtains do not shut out light and bright lights illuminate walkways , making your room bright all night. The bedding is extremely old and yellowed with age. Bathroom was dirty as was carpet in room. There is no closing closet and sink is near bed with no door. Possibly the worst place I have ever slept. If they paid me , I would not spend another night there.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and appreciate your comments. We are an exterior corridor hotel with a walkway that allows our guests to enjoy the water view. This hotel was constructed in 1990 and is therefore the oldest of the three properties located in Kent Narrows. Our ownership has been working hard since 2016 to renovate and remodel the hotel. We know there are newer choices with interior corridors. We appreciate all the guests who have made it known how much they appreciate our efforts to rejuvenate the hotel.

"Solid for a Best Western"

4
14/10/2017

The score is relative to what one expects. Like many BWs, they are Motels. This is not a W or a Hyatt Regency, so dont expect that. For a Best Western it is solid. Room comfort was good, not amazing. Rooms were quiet. Wifi was solid. Shower solid and good water pressure There is a very small indoor pool at Hot Tub

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for pointing out the many benefits of our hotel. The Best Western and the other hotels are very busy on the weekends and many guests are here to attend family functions. Not everyone has the chance to enjoy all that the hotel offers. Please enjoy our deluxe continental breakfast after waking up from a relaxing sleep in our pillow top mattresses. Enjoy watching a movie from our HBO, Cinemax ,and Show Time Channels on our 40 inch flat screen televisions. Unwind in our indoor pool, hot tub, and sauna. Ask the front desk for a map of the area and explore the walking trails, the local beaches, the restaurants, and dock bars. Welcome to Kent Narrows.

"It's a MOTEL"

2
09/10/2017

This is a step up from a poor MOTEL. It's not a hotel. You could do a lot better for price and quality at another chain. The room wasn't very well cleaned, the staff wasn't very helpful and the exterior was dirty.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I am shocked and dismayed to read your comments. Based on prior responses, I did not expect you to find these results. We are proud of our newly renovated rooms, our amazing staff, and our delicious deluxe continental breakfast. We pride ourselves on delivering amazing service and a great night's sleep. I do hope our readers do not judge us by this one experience. Please consider us when visiting Kent Narrows.

"10-02-17 to 10-05-17"

5
07/10/2017

front desk great house keeping great breakfast room great front desk manager great gm great tv works great bathroom works great all the employees go out of there way for us been staying there for 4 years everything is great

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We hope that everyone reads this review and sees how pleased this guest is with our staff and amenities. Over the past 4 years, the hotel has undergone many improvements. We continue to look for opportunities to meet and beat our guests expectations. Thank you for sharing your thoughts with others and we always look forward to your arrival.

"Rooms are old and dirty, staff is rude."

1
04/10/2017

We arrived here only to find the rooms are very old and work out and the carpet was very dirty. This is like a motel where the doors open to the parking lot. They have plastic chairs out in front of each room and there were men sitting out there drinking at all hours. The AC would not cool down the room no matter how long we ran it. Staff was very rude and acted very arrogant.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our newly renovated rooms offer a mini fridge, microwave, iron/ironing board, coffeemaker, 40 inch flat screen television, and new pillow top mattresses. Our guests enjoy sitting on the balcony to watch the sunset. Enjoy a great night's sleep and wake up to our deluxe continental breakfast. Our staff is always ready to help you enjoy your stay. Thank you for being a part of the Best Western family and thank you staying with us.

"Convenient location, but lots of traffic noise"

3
03/10/2017

This hotel was just across the street from several restaurants and bars. So it is easy to walk to these places. The room was clean. No towels though. The traffic noise was pretty bad, making it difficult to sleep.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The convenient location, the view of the bay, and the top to bottom renovations is what keeps our guests coming back. We offer you a great night's sleep and a complimentary deluxe continental breakfast. Our staff is here to help so please let us know if we can do anything further to enhance your stay.

"Just O.K."

3
29/09/2017

Stay was average. Best part was jacuzzi tub in room, nice and clean. Breakfast horrible.... will need to eat elsewhere. Much nicer Best Westerns to choose from in the immediate area that I have stayed in the past year.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to our renovated hotel. We are confident that you will enjoy the facilities, including our updated internet, televisions, and sauna. We also offer you a great night's sleep and a deluxe continental breakfast. Our wonderful breakfast includes a waffle maker, sausage gravy and biscuits, eggs, sausage, cereal, fruit, coffee, and more.

"Look elsewhere"

1
25/09/2017

When check-in is 3pm and a guest arrives at 4:50pm, they should not have to wait 30min for a room to be available. When check-in/service delays cause such delays, which cause guests to miss the activity (i.e. wedding ceremony) they traveled to the area to attend, the room cost should be refunded - a free beer is not compensation.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
If we have a room ready for you, we will generally let you check in prior to our 4pm check in time. Usually if we do not, it is not because we are mean, it is because of logistical problem. Housekeeping has to have enough time to strip the room and make it look like no one has ever stayed in it, and that takes time. Thus, there has to be a gap in the day to accomplish that.

"Golf trip to Kent Narrows"

5
25/09/2017

The Very!! best customer experience at any hotel. We were greeted by a fantastic staff who made our stay enjoyable. The rooms were clean and comfortable. Mattress and pillows comfortable, large TV mini fridge microwave. Pool little warm but ok.Free parking, and a large selection of restaurants and pubs in walking distance. We will definitely be returning here next year. Kudos to the Inn manager to ensured we had a good time.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your review and appreciate your comments. Come out and enjoy Queenstown Harbor Golf where the River Course is consistently rated as having some of the best golf in the Maryland and D.C. area.

"see you again"

3
14/09/2017

we would stay again for the convience to fishermans inn and the charter boat. but we will stay in the front next time. the rate we got because of the charter company was excellent. the pricing was much better than the other inn's on the kent narrows area.

"OK Place to stay"

3
14/09/2017

Rooms are clean and the staff very accommodating. Location to great restaurants. Property is a bit 'tired' and could use a complete redo. Room Décor is DARK! Breakfast was above average for this type of breakfast service. Pool area feels unkempt.

"GREAT CUSTOMER SERVICE "

5
13/09/2017

We stopped at this Hotel while traveling South on Hwy 301/50 from NY to NC. It is a really nice Hotel that we had seen before while on this highway. The Front Desk Staff could not find our reservation, but They searched & discovered we had mistakenly booked it on Hotels.com instead of our Best Western Membership App. When we got back home Best Western Corporation gave us complimentary points as if I had used the App. "GREAT CUSTOMER SERVICE" Our King Room was nice & clean and the bathroom was very clean. The views from the balcony were spectacular. The front desk staff were great in their recommendations for dinner. The Complimentary Breakfast was complete with Waffles, Eggs, & many other items. The Hotel has easy access to & from Hwy 301/50.

"Awesome room"

5
11/09/2017

We stayed here for a wedding close by and we could not have been happier. The room was rather large and the bed was super comfy and everything was very clean! It was great to be able to feel comfortable in a bed away from home!

"Horrible"

1
11/09/2017

Overall it was one of the worst experiences at a hotel that I've had and I stay at them atleast twice a month! Horrible customer service, very rude and obnoxious!! They laughed when I told them they were overcharging me

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any unhappiness on your part. Perhaps there was confusion regarding your stay as we have been receiving compliments on our renovations, our staff, and our location. Our guests have been complimenting us on our new beds, our deluxe continental breakfast, and on our guest service. We wish you the best and we will continue to give our best to our guests.

"Not too bad"

4
06/09/2017

The rooms were nice. The staff was very helpful. Many kudos to them. The pool area was a disappointment, though it did have a hit tub. No decently priced restaurants close to it. Not much to do in the immediate area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to our renovated hotel. We are confident that you will enjoy the facilities, including our updated high speed internet, our updated rooms, and our sparkling pool. We also offer you a great night's sleep and a complimentary hot breakfast. Our staff is always here to help you enjoy your stay.

"Dark dingy spider web"

3
02/09/2017

Check in was excellent, the day time manager Mary was awesome. The rooms on the front of the building are ok if you are on an upper level with sea view. The back side of the building is very dark and depressing. When asked to be moved to the front, Mary was super accommodating and friendly. The decor was dark and one of our rooms had a ton of spiders in the bathroom. Webs behind the door and spiders coming out of the light fixtures. The beds were fair, not good covers. the room also smelled like someone was smoking in a nearby room or adjoining laundry room and it came in through the vents making the room smell like smoke At 2 am someone attempted to kick down one of our doors (we had 2 rooms). The night person at the front desk, Debra just laughed and ignored the complaint. At checkout the person Tim basically called us liars and said that the night person wouldn't laugh about that. Even pictures of shoe marks kicked into the door wouldn't persuade him to comp the night. The breakfast was good and coffee ok. The location is excellent, across from some nice restaurants and a great view if you face the sea. In the rating below, the only reason that I rated service as average was because of Mary, the day time manager. Otherwise if it is Tim or Debra, the service was horrible!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It's funny how a little story about farm animals, a small pig and a spider can teach us lessons about life, death, and all the stuff in between. We are taught lessons of innocence and the corrupt nature of human beings. But most of all, we learn about how to become better grown-ups by holding on to all the things that were special and true about childhood.

"Nice Clean Quiet Older Motel Style"

4
29/08/2017

We enjoyed our stay here. Nothing fancy, but a good value with comfy beds and pillows, clean room. Attentive staff. Very quiet rooms, since it's the older style. Well built, with elevator. Outside entrances may not appeal to everyone, but it was not a problem. The area seems very secure. You can see the water from walkway. We were on the 4th floor, nice view from there. Walk to restaurants and bars across a busy street, but walk-able. Breakfast had the usual eggs and sausage offerings, which did not appeal to us, but fruit, waffles and yogurt were all we needed. We plan to stay there again next summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows offers fabulous restaurants, scenic walking/biking paths, outlet shopping, golfing, fishing, and more. We welcome all guests to enjoy the scenery while sitting outside the room. We have rooms that face the water and offer views of the boats, the sunsets, and more. Enjoy our deluxe breakfast with eggs, sausages, waffles, juice, coffee, and more. Relax in our indoor pool and hot tub. We look forward to your visit.

"Just very average"

3
28/08/2017

Rooms needed upgraded and bed not very comfortable. Smoke smell in non-smoking room was not good for someone with allergies. Great sea food restaurant crossed the road. Hotel was not up to the standards of other Best Western Hotels I have stayed in. The stay was very average.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you have not found it yet, keep looking. Do not settle.

"Visit to Kent County to pick up sheep"

4
27/08/2017

We picked up our Lincoln sheep in Rock Hall Md. left the farm after 9pm and were happy to find a Best Western. Stayed in our first one in Columbus o. After many yrs of avoiding them. Both were great comfortable ,did not need my own pillow, clean! Missed breakfast which was why we said. Had a hose and water to water the sheep in the trailer. Would stay again.hopefully in off season

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have quite a few travelers who stay with us while purchasing farm animals. We are thankful for your positive review.

"clean and comfortable"

5
25/08/2017

great spot right near the inlets. This was our second stay here on the way to see family. The room was clean and the staff very polite and helpful. The pool was o.k., thought it could be a little cleaner. It might not be a big fancy place, but clean, comfortable and quiet was what we got, and thats worth every penny to us. Great staff as well

"Not impressed AT ALL!"

2
21/08/2017

I booked a premium room expecting a premium experience. No blanket, noisy, sad excuse of a renovated room. For $360, I expected a lot more! I will never return, too many other choices nearby. Decent view and a comfortable mattress, but that is about all that I can say positive.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the positive feedback regarding the view and the mattress. We are very proud of our renovations and our guests love the remodel. We have received compliments on the new furniture, bedding, new lobby, updated breakfast room, and more. Our plans include replacing the stairwells, replacing the roof, and adding a second elevator. We are very pleased to welcome our guests to the "new" hotel and are confident that our guests will enjoy the facilities. Please let us know if we can do anything further to enhance your stay.

"Too Much Smoke"

2
14/08/2017

Lots of smokers and people sitting outside their rooms on walkway smoking and drinking and noisy. We had smokers on both sides of us that we had to walk by to get out of the hotel. At breakfast I just got a cup of coffee and went on my way.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have designated the rooms as non smoking. However, being an exterior corridor, the guests that do smoke tend to smoke on the balcony. We are working on improving the situation and may go as far as making the balconies non smoking as well. We understand the need to address this situation and apologize for the inconvenience.

"Overall, good."

3
11/08/2017

Overall, decent. Friendly staff. Room for improvement in keeping the pool and hot tub in good working condition, in keeping guest room towels stain free, and in offering a wider variety of gluten free options for breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Best Western is constantly looking for ways to improve upon our breakfast selections. We currently offer a gluten free cereal and soy milk. We welcome your suggestions on improving the items.

"Kent Narrows sleeper..."

5
10/08/2017

Had the opportunity to spend a night here, after a weeding in Annapolis. King bed was perfect, tv was big, bathroom and vanity were excellent as well. The staff were sharp and attentive, and very helpful. Parking was plentiful and well lit. Half of the rooms are wayside, but every one has the bay climate, great for the heart, and soul... First time staying here, will definitely make another visit again...top notch inn! Oh yeah...did I mention the KILLER breakfast??? Oh yeah...excellent!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our guests visit Kent Narrows for many different reasons. We are glad that you enjoyed the king size bed, the 40" flat screen television, and the attentive staff. And yes, please do make sure that you enjoy our complimentary deluxe continental breakfast.

"Nice People"

4
10/08/2017

The hotel was conveniently located and staff was very nice. Having a balcony was enjoyable for sitting outside with friends. Several good seafood restaurants are located nearby offering many options for dining.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our balconies do give the guests the pleasure of sitting outside the room and enjoying the view. Many of our guests enjoy the bay side rooms that offer views of the restaurants, the water, and the sunsets.

"Clean and Peaceful"

4
09/08/2017

We enjoyed the cleanliness of the room as well as the comfort of the beds. Also, there were four fluffy pillows on each bed instead of the thin ones in some motels. The tv and internet worked well and the continental breakfast was very enjoyable. Overall, a very nice experience.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the compliments on the pillows. We recently purchased upgraded pillows and will have them in each room.

"Nice short stay in Maryland"

4
08/08/2017

Clean hotel. Only complaint was a used soap bar was left in the shower, and a cup of water was left in the bathroom. Rest of unit was clean, staff was kind, grounds were nice. Breakfast buffet was very good.

"Nice hotel, great location!"

5
07/08/2017

This area is a hidden gem. Located close to Bay Bridge, nice cluster of seafood restaurants near the hotel - couldn't ask for more. Hotel was reasonably priced, ample parking, clean and updated furniture/fixtures, comfortable bed, nice rooms, friendly staff. I would DEFINITELY make this a stop anytime I am coming from BWI and headed to DE. I am never going to waste my time again dealing with BWI area hotels - that was a huge mistake and disappointment. Since I got to the hotel around 3am - they were MORE than willing to do a late check out if I needed it (which I didn't). Thanks for everything! It was a nice, short stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows has become a destination for travelers looking to eat seafood, enjoy music at a dock bar, play a round of golf, or book a fishing charter. There is a bike/walking path that takes you to Terrapin Park and a local beach called Matapeake Beach. Visit the Outlets for fabulous deals or enjoy a tour of the famous PRS Guitars factory. Visit the Queen Anne County website for more information on events and places to visit.

"GREAT LOCATION AND STAY"

5
03/08/2017

hotel was nice stay pool was so crystal clear as was hot tub and no harsh smell of chemicals that's great thing ! we loved the employee delmar (was his name ) he was friendly and talkative with us . we thought the area was awesome and great food at many of the locations around the hotel

"Just Ok"

3
01/08/2017

Rooms are just ok...Don't bother paying for the Bayside view because you're just looking at Fishermans Inn restaurant. Some areas like the ice machine/laundry area smell of urine. Crappy fitness area in what used to be a old room they just threw gym equipment in that smells musty. Get to breakfast on time because the staff literally locks the door while you're on the inside and starts cleaning up around you. When you leave a deposit DO NOT use a debit card it will hold up your money for days and you'll wind up having to call your bank. Very dishonest General Manager Mark!!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
When presenting a debit or check card for payment, our computer system will automatically place a hold on your account for the full amount of your stay plus an additional 15% of your stay upon check in. When you check out, you will only be charged for the actual amount of your stay. Any additional funds placed on hold will be released from our system at check out. However, banks may hold authorizations for up to 10 business days. If this could potentially be a problem, please present another form of payment. This information is presented at the front desk. We make every effort to help with this if it becomes a problem. The remark about the dishonest general manager is simply out of line and an apology is definitely in order.

"Warm and Welcoming"

5
30/07/2017

Friendliest staff from shift to shift, clean comfortable rooms, amazing night's sleep. What more could you ask for ?! Great location to enjoy seafood and tropical dock bars. A perfect stopping point passing through or a quick get away from home.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Wow! Thank you for the remarks. We are thrilled and the staff will be so excited to read this review. We appreciate the recognition for our hard work and dedication to our guests. Awesome seafood, incredible views of the Eastern Bay, and an amazing night's sleep. You are absolutely right, what else could you ask for?

"breakfast"

3
30/07/2017

I noticed that they where out of breakfast meats at 8:45am. When I asked the attendant, she said there wasn't anymore. My wife is on a doctors diet that requires protein (meat), but no carbs. This forced us to go to a restaurant for breakfast. Very upsetting!!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize if our selection of breakfast items were not available. The breakfast room can be busy on a weekend and the attendant works hard to keep the food stocked. There may be a brief delay while the food is being replenished. I do hope that you were able to get the necessary diet requirements and apologize that we did not deliver for you. Our goal is to always have the breakfast room stocked and prepared for all of our guests.

"Great View"

5
30/07/2017

Great view of Kents Narrow and waterways. There are dozens of docks and hundreds of boats. Within walking distance there are 5 excellent ( non-chain) restaurants to choose from. All over typical local crab and seafood menus.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I just returned from another fabulous lunch at Fisherman's Inn. Over the weekend, I enjoyed a dozen steamed crabs from the seafood market. What a treat it is to have such wonderful restaurants and bars within walking distance. I hope everyone has a chance to relax and enjoy the views of the Eastern Bay.

"Kent narrows"

5
27/07/2017

Love the updates rooms!! Stayed last year and what an improvement! would like to see more towel bars because one just isn't enough for bath towels and then the beach towels that are used. Breakfast lady wasn't that friendly but did her job. She should have been more helpful to the man in the wheelchair....

"Pretty hotel on the water."

4
25/07/2017

This hotel has just been remodeled. The theme is subtly nautical, with blue being the featured color. The breakfast is served in a room that you can only get to from the outside, not from the lobby. All the rooms are accessed from the outside. The breakfast was standard hotel serve yourself, fair quality and variety. The staff is great. While we were there, a tornado came within a mile of the hotel, disrupting the life of the island. Two familes who came to find shelter were telling their stories as I was checking out and the staff was very attentive and caring to these distressed people, which is notable since the staff is local themselves and were possibly also out of power and with property damage. I also liked the staff for being genuinely friendly, not aloof and "professional." How I HATE 'professional." It felt like I was staying at their home.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us. We will share your comments with the staff to encourage them to continue to deliver a warm welcome to each guest. We wish a speedy recovery to all those who suffered damage from the storm. We thank all those who have spent countless hours helping those affected by the tornado.

"Unprofessional and Unsympathetic"

1
24/07/2017

I experienced the worst customer service imaginable at this hotel. I work in the hospitality industry myself, therefore I understand the behind the scenes and expectations more than your average guest. I also understand that not everything goes according to plan – but a professional and respectful attitude can go a long way. After not receiving the military rate we had booked our room under, even when my brother was present upon check-in with his valid military ID – we were told “take it or leave it” with the $70 upcharge. We get to our room only to be woken up 2 hours later to find our entire bathroom and vanity was flooding from the ceiling and flooding from the bathroom lights. Not only were we concerned about our safety but also that something had happened to the guests above us. Mary, the overnight manager, refused to go upstairs and knock on the door of the guests above. At this point, it is a Wellness Check, as this was far past a ‘complaint' – the flooding was damaging the Hotel property and someone could have gotten seriously injured. “It's not my problem” and “I called, they probably wouldn't answer the door anyways” is the response we received. Mary could not switch us into another room due to a sell out and the ‘whole town' was sold out. I do not doubt the nearby hotels were sold out - but we had a 9 month old baby with us - we were willing to drive a great distance to have a night sleep without fearing the ceiling would collapse or the water was contaminated. Mary was beyond unprofessional and unsympathetic. Instead of making calls to farther away hotels or even placing a few rollaway beds in their conference room space, we received comments such as “You can sleep in the lobby if you're that concerned”, “I don't care”, “What do you want me to do?!?”. I have never experienced such disrespectful behavior from someone within the hospitality industry. I understand the flooding was not the Hotel's fault, but the jaw-dropping comments we received and the little to no effort of finding a solution to the problem was extremely disappointing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I am so sorry to hear about your negative experience. That was truly not our intention. We really appreciate your feedback. I can acknowledge that during this time of year when the surrounding area hotels sell out, it is difficult to find a solution to every problem. The inability to find a solution to your problem came out in your experience. I apologize for the inconsistent service, and hope you can understand there is always a reason-however inexcusable. I do hope you do not judge the entire company by this one experience. We strive to do just one thing....Create Positive Human Connection. Thanks again for the feedback.

"Water pouring from lights, party in room above- Night time manager didn't care"

1
24/07/2017

Had a manager that did not care of our safety- the fact that we had a 9 month old baby with us- she said stay in the lobby. After speaking with GM on Monday- he said she should have offered roll away beds and use the conference room. Could not use the bathroom in the room- water had soaked the carpet. Her line was " I don't Care"

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Since this is a duplicate survey from the one above, please see my posted response.

"Fantastic time"

5
24/07/2017

We arrived in the area around 6pm. We dinned and my favorite place, Harris Crab House, and then we checked into the Best Western!! The whirlpool tub was amazing and the room and bed was up to date and very nice!! Can't wait to come back!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is great to hear that you had a memorable stay with us. Thank you for praising Harris Crab House, and our recent renovations. We have invested a lot of time and money to ensure that we provide the product, the people, and the passion of Best Western. We will do everything in our power to be fresh and modern at all times. All the best and hope to see you soon!

"Close to the fun"

4
20/07/2017

Great location, there is everything nearby. Restaurants and bars across the street. Liquor store down the street toward Grasonville, grocery store also down the street. Easy on and off us 50. Room is clean and bright. Nice service

"very well pleased"

5
13/07/2017

The staff at check in and check out was friendly and knowledgeable. Our room was clean, well maintained, and had enough towels and other accessories. It was nice to have a view of the water and chairs outside to enjoy the view.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Many of our guests enjoy sitting outside the room enjoying the scenery. The sunsets on Kent Narrows are absolutely fabulous to watch. Thank you for your comments and we appreciate you taking the time to compliment the staff, the rooms, and the amenities. Enjoy your travels and we look forward to seeing you again.

"D'lish "

5
10/07/2017

Wonderful restaurant !!! Delishous food !! Good wine !! And awesome view of the bay while eating dinner !!! Friendly staff ready to make your lunch or dinner more enjoyable ! One of my favorites is their cream of crab soup !! For lunch they have a yummy Portabella mushroom sandwich !!!

"Weekend visit"

3
03/07/2017

There is some good and then not so good. The good, hotel is centrally located in walking distance to several restaurants and bars. We were looking for seafood and a few drinks and surrounding establishments did not disappoint. The rooms were clean. The bad, only one elevator located outside in an outside hallway at the side of the building. There are 4 floors and when it's busy, it can cause a wait. The staff was hit and miss. Some did not seem to know what they were doing and were not helpful or friendly. Others were great. Overall, I would stay here again, but would check the prices of other close by hotels.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the comments and welcome everyone to stay with us when visiting Kent Narrows. The seafood restaurants will not disappoint you and don't forget to relax and unwind at one of the dock bars.

"Pleasant stay"

2
30/06/2017

I was in town for a business boating event and needed a room for two nights. The hotel is well located and the staff is extremely nice. If I am ever back in the area, I would stay at this hotel again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for complimenting the staff and the hotel. We hope your event was a success and are delighted that you would stay with us again.

"Typical Hotel"

3
29/06/2017

Stayed here for a wedding at the Chesapeake Bay Beach Club. Looks a little dirty and tired from the outside. Updated rooms were nice. Beds (brand new according to the front desk) were comfortable. Continental breakfast, included with cost of room, included eggs, waffles, sausage, brats, cereal, pastry, muffins, juice, and French toast sticks. Nothing great but edible and filling. We used the indoor pool which was plenty of room for my 3 year old to swim in. Off the pool was also a nice patio if you wanted to have a family meal. All and all decent hotel and saved >$100 over two nights when comparing with the Hilton garden inn and Wedding Venue hotel. Convent location right off Rt.50.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Chesapeake Bay Beach Club is such a beautiful venue for weddings. It is such a pleasure to see all of the wonderful guests all dressed up and ready to celebrate with family and friends. We are delighted that you enjoyed our newly renovated rooms and our deluxe continental breakfast. We look forward to a busy wedding season and welcome everyone to Kent Narrows.

"Good location"

3
29/06/2017

Convenient location if staying in Kent Narrows area or attending a wedding or other function at the Chesapeake Bay Beach Club. Rooms are clean. Breakfast is pretty good. Pool is very small but felt refreshing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We wish for everyone to make great memories when visiting Kent Narrows. Whether attending a wedding, fishing on a charter boat, dining at one of the fabulous restaurants, or just stopping by on the way to the beaches, the Best Western is here to help you enjoy your stay. We are conveniently located off of exit 42 and just across the street from restaurants and dock bars.

"Great Stay"

4
19/06/2017

I was a little off put by the lack of elevator and having to climb up four flights of stairs to my room, but was very pleased that the AC was working so well that I cooled off from that workout in no time! I had no complaints with my room. It was quiet, the bed was comfortable, and the shower nice. There was plenty of space for two people and even a couch. I would definitely stay here again if given the opportunity.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We do have an elevator at the far end of the building. We apologize if you were not aware of the elevator. We also have three sets of stairs for easy access to the rooms. Thank you for complimenting our pillow top mattresses. We have received many great comments regarding the wonderful sleep that they provide. We appreciate your review and wish you the best of travels.

"Great view!"

4
18/06/2017

I was very pleased with the room. The later front desk personnel was very friendly and informative. It was quiet on the Bay side with a beautiful view. Access to necessity stores, specialty coffee, and fun. A fun area to visit.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your comments. The rooms have been completely remodeled. Our staff is here to answer any questions and help in any way. We are conveniently located across the street from great restaurants and dock bars. Enjoy a round of golf at Queenstown Harbor or board a charter fishing boat for a great catch. Afterwards, relax outside your room and enjoy a fabulous sunset. We look forward to seeing you.

"Stay on Kent Island"

3
18/06/2017

Good location. priced high for weekend, marginal facilities. Motel 6 facility price with Wyndham price. Had medical emergency and staff referred me to opposite direction of urgent care facility. Hotel served its purpose for an in and out stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always here to assist our guests with any needs. The front desk is staffed 24 hours a day. The summer time is our busy season and all of the hotels are filled with travelers. Whether coming for a wedding, a fishing trip, or on the way to the beaches, Kent Narrows is a popular destination. We wish everyone a safe travel and may many memories be made by the Bay.

"Great stay"

4
17/06/2017

Staff was helpful and courteous. The breakfast was great. The room was clean. The location was convenient to amenities. We would definitely stay at this hotel again. The pool was nice. The lobby was clean and offered popcorn and lemonade upon arrival.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive feedback. We welcome your visit anytime. There is so much to see while visiting Kent Narrows. We will always have popcorn and lemonade waiting for you. Thank you again.

"Great price and location!"

4
12/06/2017

My friend and I stayed here for a few nights in January 2017. We were visiting Washington DC and wanted an affordable place to stay near the D.C. Public transportation system. This hotel is quick drive to the last stop on the Silver Line. Kent Narrows is a beautiful location to stay. This hotel was inexpensive, clean and quiet. The beds were comfortable, the bathrooms were very clean, and the room came with a microfridge and microwave. The best part of this hotel is it's convenient location. There are several bars and restaurants (all with very good food) within walking distance. Beautiful views of the harbor! Note: This hotel was just off the highway. We were on the Harbor side of the hotel, and so we weren't bothered by traffic noise. However, I can imagine that the highway side might be noisy. Ask for a harbor side room!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the convenient access to Washington DC. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Poorly run establishment"

2
09/06/2017

Despite being in a very scenic area along the Chesapeake Bay , don't come here expecting a nice view. There is a swamp in the back of the hotel and nothing to look at in front of the hotel. My father-in-law made arrangements to pre-pay for my room but they still charged my card at the end of the stay. You wouldn't expect this level of incompetence from a place that charges $350 a night.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The mission of the Best Western Kent Narrows is to provide exceptional guest service and accommodations to each and every guests, and consistently exceed their expectations. We will follow the Best Western philosophy to be knowledgeable, be professional, and be proud. If something is not meeting your expectation, please let us know. We want to make it right. Stay with Best Western, people who care.

"one night stay"

3
05/06/2017

Appears to be a older structure which was newly updated, clean, next to noisy highway, breakfast included. No suites, one elevator at the end of the bldg. not convenient, near restaurants and shopping center

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
In late 2015, the Best Western underwent a change in ownership. Since then, the new owner has worked hard to renovate the rooms and bathrooms. Plans also call for a second elevator, closer to the lobby. With the location of the hotel by the water and the location being a destination in the summer, we want to provide a clean and comfortable place to stay. Whether on business or travelling with family, please consider the Best Western on your next visit.

"Wedding weekend in Grasonville"

3
04/06/2017

This Best Western was not as bad as some I've seen, the room was clean, the buffet style breakfast was good. The fitness area was tiny with a treadmill, elliptical, recumbent bike and a 30-pound dumbells tree. Returning guest could be clearly heard at night and the road noise was ever present. This is a motor lodge, its good for an overnight along the way, but I would not recommend it for extended stays.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination for weddings. On any given weekend during the summer, the Best Western may have up to 5 different wedding blocks staying with us. We want everyone to enjoy the wedding and get to meet up with relatives. Guests returning from the reception or the area dock bars should be considerate of other guests. There are guests who stay one night and guests who stay with us weekly. We are in the perfect spot for the restaurants and bars. Spend the weekend with us and enjoy the memories that you make.

"Beauty on the bay"

5
03/06/2017

I came in to town for a charter fishing day. I arrived at 11 pm and was met by friendly, professional people. I got a great view from my 3rd floor room. Good breakfast and even checking out at 4 AM was well taken care of by the staff. I will be back!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you! It was such a pleasure to have you and your guests stay with us while on a fishing trip. Our staff is here to help you with any requests. Enjoy our beautiful views after catching some fish. No problem if you need to get up early to catch the boat. Ask the desk about our grab and go breakfast program. We look forward to your next visit.

"Great"

5
30/05/2017

I thought the room was perfect, it was clean, the front desk staff was very polite. The view of the Chesapeake was nice, the area is surrounded by tasty restaurants. It was an impromptu trip and well worth not having to drive back across the bridge

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. Our staff is here to assist our guests with any questions. The area is beautiful and worth taking the time to visit. Relax at a dock bar and enjoy our local seafood. Bring your bicycle for the bike trail or take your canoe out on the bay. We wish everyone safe travels this summer and enjoy your time visiting the area.

"First Floor"

5
30/05/2017

We made reservation for 2017 in 2016 Looking for same 1st floor room we stayed in in May of 2016. Arrived and the room was some kind of storage room so we had to get room on 2nd floor. Acceptable but not exactly what we wanted. New room design does not have table and two chairs by window. We miss that. We are staying again in 2018.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your return visit. We recently completed renovating the bathrooms and the first floor room was not available at the time of your visit. All of the bathrooms are now complete with new commodes, new showers, and new floors. Our rooms have been completely renovated and we will certainly listen to the feedback to see what else we may improve. We hope to see you again.

"Cancelled reservation; charged anyway."

1
29/05/2017

I made a reservation and then cancelled it within two weeks, three months before the reservation dates. Before the original reservation dates, while traveling abroad, I checked to make sure there was no reservation and there was not. My credit card was charged nearly $500 anyway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is unfortunate that the guest felt the need to post this review. The situation has been handled at the hotel and the confusion with the cancellation has been resolved. It appears that two reservations were made within the hour of each other. One reservation was cancelled. However, the second one was not. Therefore, upon the arrival date, the second reservation was charged as a no show. The hotel will not make assumptions regarding the number of reservations nor the arrival date of a reservation. Therefore, normal operating procedures were followed. The hotel did make the exception to the rule and refund the money back to the guest. It is unfortunate that the hotel is shown in a bad light. We wish you the best on future travels.

"Room ok, experience at front desk not good"

2
26/05/2017

I just got back from a 2 night stay at this Best Western and got a mixed bag when it came to the service. I had changed my reservation due to a scheduling conflict but they didn't have my updated reservation information in their system. That was not a big deal but, as I was waiting for the manager to come approve the change, another member of the staff followed behind the manager and was loudly yelling at him about various things that seemed to be mostly nonsense. Then she repeatedly yelled that God didn't make a perfect person about 20 times without stopping. This was right beside us, yelling staff member on our side of the desk and cowering manager behind the desk. No apologies or even acknowledgement of our existence in this super uncomfortable situation was made. The two parties eventually went to the back but the yelling was still very loud. Finally the person checking us in went back and asked them to quiet down. It was a ridiculous spectacle.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for staying with us and taking the time to share your experience. Your feedback gives us an opportunity to tweak and improve our services. The incident that took place has been discussed with the staff and corrective steps have been taken to ensure that our guests do not face this situation again. We do hope that you will give us a chance to serve you again and look forward to seeing you again.

"Anniversary get-away!"

4
13/05/2017

Stayed in a decent renovated room. Hotel priced comparable to others around but in Best Western you get the Jacuzzi tub which was nice. Room nicely furnished but tub faucets would not turn off unless positioned a certain way which was odd for a newly renovated room. Bed not too comfy either but everyone will have a different opinion on this. Sheets were clean and room smelled fresh. Breakfast was really good too, view was beautiful!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We have inspected the room and replaced the tub faucet. We apologize for not inspecting the room and replacing the item before your arrival. It is our responsibility to provide accommodations that are in proper working order. Please visit us again and enjoy our newly renovated rooms. We hope you will not be disappointed.

"Fishing Trip"

4
11/05/2017

Good place to stay. Restaurants and bars in walking distance. Room are clean with a refrigerator and microwave and they got me into the room 6 hours before listed check in time. I will be going back soon

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We hope all of the fishing trips have had successful outings. It is a pleasure to host the groups and hear about their adventures. We welcome everyone to experience the Chesapeake Bay. Afterwards, visit one of the many delicious restaurants or sit at one of the dock bars and enjoy a refreshment. We hope to see you soon.

"Expensive"

4
09/05/2017

Everything was good with this hotel except for the price. Staff was very nice, room was clean, beds comfortable, breakfast was good. I was staying here because we were attending a wedding in the area. We are seniors living on a fixed income.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted to read your review about the nice staff and the newly renovated rooms. We just completed renovating all of the bathrooms with new tubs, new commodes, and new flooring. Weddings are a great time for family to get together and catch up with each other. The area is a popular destination for weddings and the wedding season is upon us. We welcome all of our guests who are here to witness the blessed union of two loved ones.

"Best mid-priced hotel with great views of the Chesapeake Bay!"

5
05/05/2017

First, let me say I am here on business and have been here for 3 weeks so far. The accommodations are above average as the hotel is totally renovated with new rooms and amenities. The Sales Manager, Mary and front desk personnel; Kara, Tim, Amber, Deja, & Delmar are excellent. They are friendly, knowledgeable of the area for things to do, and make you feel welcome. The views on the South side are breathtaking in the morning and evening, being able to see the bay during sunrise and sunset. They have an indoor pool and hot tub as well.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is here to welcome each guest and assist with any requests. We want our guests to enjoy their stay with us and the desk is staffed 24 hours a day. Thank you for the kind words regarding the renovations. We are so pleased with our new rooms. Whether here for business or pleasure, please take the time to enjoy the wonderful restaurants, dockbars, walking trails, and beaches. Make sure you take the time to watch the beautiful sunsets. It is just something that you do not want to miss.

"good hotel"

4
01/05/2017

bit noisy due to the highway close by. staff was perfect, good clean hotel, new bathrooms. Tim, the lobby gentleman was more then great. just starting up their newly renovated rooms so small Inconveniences who will be more smooth within the next couple of weeks

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
As our busy season approaches, we welcome everyone to enjoy the bars, restaurants, outlets, walking trails, and beaches. We have golfers arriving to play the local scenic courses and fishermen arriving to catch rock fish. Our busy wedding season is upon us and it is always a pleasure to welcome family from out of town. There is so much excitement and we are happy to be a part of the celebration. We look forward to welcoming our guests to Kent Narrows.

"way home"

5
30/04/2017

Stayed here 1 night on the way home nice clean room and friendly staff. For future renovations or construction have contractors cover work materials with tarps. Other than that had an excellent view of the bay able to walk across street for wonderful food.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We welcome everyone to experience our newly renovated bathrooms. We have completed the 2nd, 3rd, and 4th floors with new commodes, new tubs, new walls, and new floors. This completes the total renovation of the guest rooms on these floors. Next week we will complete the remaining rooms on the 1st floor. Our landscaper has completed trimming the bushes and laying down new mulch. We are excited about the upcoming season and wish everyone safe travels during the summer.

"Prefect for a quick jaunt to the the shore."

4
27/04/2017

Small motel that was recently updated and clean. Good for a quick visit to the shore. Views of the fishing boats coming in from a day on the water were quaint and lovely. Would not want to be here for an extended stay, however very convenient and in walking distance to restaurants and crab shacks

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. Whether coming for an evening or spending a few days for business, we welcome all travelers to experience Kent Narrows. From fishing, hunting, enjoying a day on the beach, or simply hanging out at a dock bar, there is always a place for you at the Best Western.

"Great location..great staff..very responsive"

5
26/04/2017

For a number of years, some of my Princeton classmates in the D.C. area get together for a trophy striped bass fishing trip. We stay over the night before have dinner, get up early, leave at 5:30 AM and drive to Kentmore Marina for the 6 AM departure. My reservation was messed up by another (unmentioned) motel, so at the last minute I had to bunk with one of my buddies. He had booked a single, but the staff quickly changed it to a double, with two beds, (much to our mutual relief), and were very pleasant about this change. Then they asked if we were going fishing the next morning. When we told the clerk we were, she told us that breakfast normally stars at 6:30 AM, but for fellows going fishing, they pack a little carry away breakfast, and it would be waiting for us at 5:30 AM. After dinner, at the Fisherman's Inn right across the road, my friend still had to watch the ice hockey game, but couldn't find it on TV. The front desk walked him through the TV control, and he found the game. Our wake-up call came on time, and as promised, each of us had a "bag breakfast" of an apple or orange, a cup of yogurt, a few cookies and a bottle of water, plus access to the coffee machine with take away cups. This place was amazingly accommodating. The room was clean, tidy, and quiet. A great place to stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is great to see the fishing groups arrive as the fish are biting and the charter captains are ready to take you aboard. Do not worry if you have to leave early to catch the boat, we have your grab and go bag ready for you. We will not let you leave without having a bite to eat. Coffee is available 24 hours in the lobby. So, enjoy your fishing trip, catch some awesome rock fish, and then relax back at the Best Western.

"Very, very pleased"

5
25/04/2017

I was a little hesitant about staying here, but it turned out to be a very nice hotel. The room was clean. We had a great view of the bay. The staff was extremely nice. Breakfast was good, saves a bit of money. Great restaurants within walking distance. Only 2 complaints: fan vent was very dusty and AC/heating was noisy, but we would definitely stay here again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate any comments that will help us improve our property. We have worked to renovate the rooms and bathrooms over the past year. Our staff is taking a look at all of the rooms to make them ready for the busy season. Welcome all those guests travelling for weddings, fishing trips, golf trips, or just a day at the beach. Relax and enjoy the beautiful Kent Narrows.

"First weekend away"

5
17/04/2017

Had a wonderful night. Will definitely stay again. Short walk to places we wanted to go. Comfortable bed, quiet area. Front desk staff was friendly and informative about the area and local hot spots. Can't wait to stay again

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
From the restaurants to the walking trails to the outlets, Kent Narrows is full of wonderful activities. The front desk has maps, menus, and plenty of visitor information for you to read. With the weather warming up, we welcome everyone to enjoy a good night's sleep after an enjoyable time on the Narrows.

"Great Staff. Great Location."

5
14/04/2017

I stayed at the Best Western in Kent narrows for a week while I was working at the Bay Bridge. The staff is very helpful and welcoming. There are several bars and restaurant within walking distance of the hotel. The room was clean and comfortable.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was a pleasure hosting the workers on the bridge project. All of the staff enjoyed interacting with the crew. The bridge is an important part of Kent Narrows and we thank you for keeping the bridge safe for travels.

"Kent and Narrows review"

5
09/04/2017

Courteous and kind staff,very helpful. Grounds and rooms were nice . Redecorated rooms where done with tasteful colors and nice amenities all in all a good stay and would definitely come back . The clerk at the front desk was extremely nice and very helpful . Mary was kind and extremely helpful .

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our staff is always here to help with any special requests. Our bathroom renovations are almost completed. With the new rooms, we are excited about the upcoming busy season. We hope everyone enjoys visiting Kent Narrows and takes advantage of the many great outdoor activities.

"Low cost hotel in the middle of fun"

4
06/03/2017

We spent the weekend at the Best Western on Kent Island. It is within walking distance of everything we wanted to do. We usually go to Kent Island by boat during the summer, this is the first time staying in a hotel there. This is a budget hotel with incredibly nice workers and it is clean. Many if not all of the rooms have been remodeled in the last year of so. The free breakfast was full of anything you wanted and they kept bringing more food. I didn't use the pool but an indoor pool in February was a welcome sight. The off season price of February was very affordable. We walked to every place we needed to go. The elevator was a little unusual, There was only one and it was outside at the end of the building, we used the stairs most of the time. Overall for the price, it was a bargain and we will go back in February of next year.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We, at the Best Western Kent Narrows, welcome every guest with a warm smile and greeting. It is our goal to give every guest our undivided attention and make you feel special. We want to look for opportunities to assist our guests because it is the little things that make the difference. Finally, we want to offer every guest a sincere thank you and safe travels. At Best Western, we care about every guest, every time.

"Not Too Bad, Not Great"

3
17/02/2017

I gave this hotel 3 stars because the staff is extremely friendly, front facing rooms have an excellent view, and the room was clean. That being said, check in was really slow even considering I prepaid for the room. Once I entered the room, it was spacious and clean, however, there was a strong musty/stale odor to the room which I found a bit offending. Another thing that really bothered me is the carpet was wet. Not sure what was going on with that. I only stayed for one night, and even though the stay wasn't completely bad, I doubt if I would stay here again.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
If I read your review correctly, you were a guest of our hotel in October of 2016. Many updates have happened since October. The hotel has been painted, the lignting has been upgraded, and we have finished updating the lobby. We are constantly looking at ways to upgraded the hotel. We apologize for any delay in getting you checked in. Our staff is constantly working to ensure that each guest is properly checked in. We do not want any errors to occur which will inconvenience you at check out. Please visit us again and enjoy all that Kent Narrows has to offer. i loved the photo of the sunset. What a great way to remember your stay.

"Great Stay"

5
03/02/2017

Great stay, very pleasant view, staff super friendly and helpful. Bed was comfortable, had a great nights sleep.. Clean, Friendly, restaurants near by, parking in from of my room. Great breakfast area... Easy access from highway.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
There's always a room with a water view on the Eastern Shore. Located right on the Kent Narrows, the area is popular for fishing, crabbing, restaurants, sunsets, and of course, crab cakes. Try steamed crabs at the Crab Deck and party the night away at the Jetty. Our staff is here to make your stay enjoyable. Experience our newly renovated rooms while taking in all that Kent Narrows has to offer. Remember, take exit 42 for the Best Western Kent Narrows Inn.

"Horrible"

1
30/01/2017

First room, overwhelming smell of "carpet fresh", back of hotel no security cameras, all rooms accessed from creepy outdoor elevator on side of building. Next room in front of hotel, but had only a desk chair. Before booking I was told that all rooms had a sofa or comfortable chair, which was important since I was traveling alone and would be spending the whole evening in the room. I asked them to try to find one but no one got back to me. The heating unit just kept running and running. I got sick from it continually blowing on me. Finally had to turn it off in the night and put a sweatshirt on. Breakfast buffet had "scrambled eggs" that were the texture af a lukewarm shredded wet kitchen sponge. I thought maybe it was a one-off, but nope, they were just as bad the next day. They did have some yogurts. I would not recommend this hotel

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It is unfortunate that you did not have an enjoyable experience with us. Our guests have been complimenting the renovations and have enjoyed the upgrades to the breakfast, the lobby, and the swimming pool. For our guests safety, we have 15 security cameras in the public areas, two of which cover the back parking lot. Currently, we are working with the County to add a second elevator next to the lobby. Our rooms have a desk and desk chair. Some of the rooms with a king size bed have a sofa. Not all of the rooms have a chair and ottoman. Please make sure the desk knows your needs so that we can properly assign you to a room. Our mission is a clean, comfortable room, and your happiness. We look forward to the next opportunity to have you as our guest.

"Family"

5
27/11/2016

The hotel stall was very very nice and helpful. I stay in a hotel about 150 nights a year. This was one of the best overall staffs that I been around. There was a staff member making waffles for people and waiting on us.

"Convenient and newly redone"

5
27/11/2016

Excellent location right over the bridge on Kent Island.and across the str eet from excellent seafood restaurants (Fisherman's Inn, and Bridges) Beautiful room and especially appreciated lamp connections for our phones. Bathroom small but adequate and clean. Perfect location for shopping at the Outlet Mall

"Great location; some items dated"

4
27/11/2016

The location is great, just across the Kent Narrows bridge from Kent Island. A seafood restaurant is next door. You have great views of the bay, if your room is on the bay side. On the other side, you have a view of highway 50. The bed was very comfortable. The breakfast room was small and crowded. The rooms are on exterior hallways, meaning you have to walk outside to get to the breakfast area. I thought there was a problem with my bill, which I only noticed after arriving home, so I corresponded with Marc, the GM, via e-mail and he was very helpful and resolved the problem.

"Newly renovated!!"

5
26/11/2016

This place is absolutely no doubt in my mind one of the best hotels I've stayed at in many many years from calling in and placing my reservation I talked to Heather a very nice professional lady. She helped me with making my reservation, I even called back several times to add and change many things to my reservation and she was just an absolute help. When I checked in Heather also checked me in. She was just as bubbly in person as she was on the phone, she welcomed me the second I walk to the door. She reviewed my reservation and noticed that I was not a Best Western rewards member and then proceeded to tell me all of the wonderful advantages becoming a member, so she signed me up even upgraded my room to an immaculate view. The breakfast was absolutely amazing so many different options to choose from. All of the staff that I had came in contact with are absolutely wonderful and very helpful . I will be back for future stay and I highly recommend this to anybody that's looking for a room on Kent island!!!

"Excellent service. "

4
25/11/2016

I had a wonderful nights stay here. It could t have been an easier check in. Only down side is not a very large parking area in front couldn't park car in sight from room. Other than that, It was wonderful. The lady at the front desk was very presentable, very informative, helpful and professional. And I would recommend this to anyone in the area! After the sleep inn down the road tried to charge me 250$ for a one night stay in a basic room, I found this a dew miles away and couldnt have been happier!

"Heather at the front desk!"

5
25/11/2016

Let me just say that Heather is amazing!! She helped my with my check in and also my check out. She is very friendly and does her job accordingly. She was so busy between the phones, guest, and taking in orders from the delivery guys that she still maintained her time and attention to every one perfectly!! The room was beautiful and my breakfast was outstanding!!! I did not get a chance to us the pool but it looked. We plan to come back again next year for our 2nd anniversary and I hope Heather is there to assist me as she did an amazing job, we loved her!!

"Niki & Ralph"

5
24/11/2016

I must say the staff is welcoming and full of wonderful hospitality. I mention Ralph & Niki because they both stood out as extremely professional and welcoming. Ralph is professional and has a tireless work ethic. He does a great job, even on Thanksgiving day! Niki was professional, welcoming and helpful and was also working on Thanksgiving day! We have stayed here before and I was blessed with Niki helping me that last visit also. We enjoy staying here for several reasons. The indoor pool and hot tub are clean and ready and waiting for our visit. The staff has a wonderful attitude. Others have also mentioned the breakfast experience is a pleasure to wake up and enjoy.

"Had to have a place to stay"

3
23/11/2016

This is an OLD motel which has been spruced up with new paint, updated bathroom fixtures, etc. The beds were clean and comfy. The pool looked gross and had some kind of oily film floating on the top of the water. However, the breakfast was amazing for the usual free breakfast. I have never seen as good a selection of entrees. The lady who was the breakfast manager was so nice. The Fisherman Inn restaurant across the street was really good and such a nice surprise after a long drive. I would probably not stay there again, however. The view of the water across the street is very nice.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We know that we are not always going to be able to please all of our guests. However, just before your stay, we entertained a large group of young adults. They enjoyed the pool during their entire stay. After check out, we made the necessary chemical adjustments to maintain the pool for proper use. The cloud of film disappeared and the pool is being enjoyed at this very moment. We apologize for any interruption in the use of the pool and we always take the proper steps to maintain it for constant use. Thank you for recognizing our breakfast and renovations. We welcome you back anytime to enjoy the view of the water and the Fisherman's Inn restaurant.

"Immaculate stay!"

5
23/11/2016

First off let me just say that this is a very beautiful hotel from walking into the lobby to the cheerful staff behind the front desk and in the beautiful rooms I am astonished at the new renovations at this hotel has went under. The rooms are absolutely beautiful the beds are so comfortable ?? The breakfast is absolutely amazing I love how there's so many options to choose from whether you want hot foods cold foods or just a bagel they have everything that you absolutely need. The pool is a plus for my kids. When checking out Heather was behind the desk and she was just as cheerful and happy and delighted she asked me how everything was with my stay and I told her that it was absolutely gorgeous that we will be coming back. She is very friendly and an absolute sweetheart.

"Best Western Kent Island"

2
06/11/2016

The continental breakfast was the star. After that....not impressed. Overpriced for what you get. You have to go outside to get anywhere in hotel which wouldn't be bad if there were proper lighting. Its pretty dark, no security cameras. Front desk told me many people party at the club's across the street and rather than drive they stay there So up front I was told beware of drunks...which came in to play at 2:30 a.m. when 3 stood outside my door and argued. My biggest complaint was the handicapped accessible room. First, it was on the 3rd floor! How safe is that in case of fire when elevator is not an option? Inside the only accommodation was a bigger bathroom with a grab bar in the shower but all fixtures were the same. It was not handicapped accessible for a person in a wheelchair. The bathtub/shower was the standard so a wheelchair bound person was unable to access it. Overall...not someplace I would stay unless the Holiday Inn Express around the corner was full.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are delighted that you enjoyed the deluxe complimentary continental breakfast. Best Western has been very active adding new amenities and upgrading the design/layout. Our hotel does offer 4 handicap accessible guest rooms. The rooms are located on different floors through out the hotel. Each room was designed and constructed based on the Federal guidelines for ADA accessible rooms. Be sure to ask for the room with the roll in shower if you need access for a wheelchair. Whether you stay with us or the Holiday Inn Express, we wish you the best on future travels.

"Super beds, great renovation"

5
02/11/2016

In spring of 2016 this hotel underwent renovations. We stayed here in Oct 2015 and again in July 2016. The renovations are nice, but let me tell you, the new mattresses are HEAVEN. Our whole group that we came with remarked how great their nights sleep was. Surprisingly several of us took the sheets off to see what brand the mattress was. I actually called Marc who is the General Manager there. He was super and gave me information on the mattress. They are Serta, and special made for Hotels. He went as far as to give me some contact information to see how a guest can purchase Hotel mattresses. We will be ordering one of these Very very soon!!!. Thanks Marc. My back appreciates your help ??

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was so nice to meet you and your husband on Saturday. We truly appreciate the kind words and hope your stay was as enjoyable as the last visit.

"Great stay for the money"

5
25/10/2016

This is a great place to stay even if its just for the weekend. Great restaurants all around, set on the water, great food great view. For those who have never visited the Eastern Shore this is a great place to stop and visit. Very friendly people who will be more than happy to make sure your stay is great.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your kind words and we appreciate the kudos to the restaurants, the view, and the friendly people. Our staff works hard to make sure our guests have everything and are ready to assist with any requests. Whether travelling on business, for a getaway, or just passing by, we welcome everyone to experience all that Kent Narrows has to offer.

"There for a wedding"

4
24/10/2016

The hotel was good, but the service was excellent. Niki was the standout as she helped us with the check in process, and interacted several times. Always helpful and friendly and on the last day, our rental car would not start, and she personally provided a jump to start our car.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our staff is always excited to welcome the wedding groups to the hotel. It is a pleasure to welcome guests to the hotel and then get to see everyone dressed up in their finest outfits. Guests arrive from near and far to celebrate and reunite with family members. We are thankful to be a part of this experience. Our staff is always ready and willing to assist with all guest needs. Thank you for your review.

"Great service; room is OK"

3
18/10/2016

We arrived late unexpectedly and were given great service by Kara (although we could have booked it cheaper online - we were just tired). The room was loud. The toilet and shower could have been MUCH cleaner. The breakfast is so much better than the Best Western in Annapolis. This motel seems to be undergoing changes, as they are painting the outside and freshening it up. (We would like to see the local art brought back, though!) The indoor pool looked clean and was by a lovely mural, but we did not use it.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The exterior of the hotel is currently being painted and we are excited about the fresh coat of paint. We have made many changes this year and are now planning more changes for next year. We are working on plans to upgrade the bathrooms and door lock system. It is our goal to provide excellent guest service and a quality product. Please stop by to see the newly renovated Best Western.

"Clean, Comfortable, Excellent Breakfast"

4
15/10/2016

Clean Rooms, Friendly Staff and excellent full buffet breakfast. Stayed 6 days - 4th floor, would have been a beautiful view - but it rained the complete time I was there. A bit expensive - but guess you paying for the location... Would definately recommend it.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response and for recommending the hotel. We appreciate the comments regarding the friendly staff and the excellent breakfast. We look forward to welcoming our guests to see our renovations and to experience Kent Narrows.

"Average "

3
15/10/2016

Basic room, clean but nothing memorable. Bathroom is tiny and basic. Check in was slow, I wasn't in any hurry but not sure why it seemed to take 5 to 10 minutes when I already had a reservation. Not sure that I would stay here again as there are other options in the area

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review of our hotel. We appreciate your feedback and use all the information to improve our products and services. Currently, we are paining the exterior of the building. In the near future, we hope to upgrade the bathrooms with new showers and toilets. This has been an exciting year with all of the improvements and upgrades. We thank everyone for the kind words and recognition. We know there are other options in the area and we thank you for choosing Best Western.

"Very acceptable budget hotel experience"

4
07/10/2016

The service, quality of the room, and my overall experience at this BW location was very good, if not surprising. When looking for a moderately-priced, budget hotel, this location will not disappoint.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments and thank you for staying with us. We appreciate the kind words and hope to deliver service, quality, and a great experience every time. We understand there are other choices in the area and we hope that everyone who chooses us is satisfied with our hotel.

"OK hotel that thrives off of location"

3
05/10/2016

We stayed at a comfort suites in the middle of nowhere Indiana for $99 a night and it was very nice! This hotel is on the bay near Baltimore and was just OK... and was $200 a night! I understand you pay for the location but it definitely felt like they knew they wouldn't have any problems filling the hotel for whatever price they want to charge. For $200 a night I expect a lot nicer place, but you're kind of stuck I guess when you are by water... and they know it. No complaints about the staff... but its definitely the party place where every stays to walk to the bars. The pool was FREEZING COLD and unusable (weather was in the 70's and 80's). We passed a drug deal on the balcony one day. Rooms didn't feel very home-y or clean but they passed as 'good enough'. Definitely felt like i was overcharged for what I got. I was there for a wedding so I didn't have much choice on where to stay. It was here or $300 a night for the Hilton. Too rich for me...

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments. We understand that pricing for a hotel will be different depending on the location. Many factors are taken into consideration when creating a budget and rates for a hotel. Kent Narrows has become quite a destination on the weekends for weddings. The beautiful scenery, the awesome restaurants, and the many tourist attractions in the area keep all the hotels busy on the weekends. We know there are different brands to choose from and we thank those who choose Best Western. We are working hard to gain your loyalty and always want to provide a great value for our product.

"Clean rooms, good breakfast"

3
02/10/2016

The room was clean, bed comfortable. Bedding and pillows could use an upgrade for the cost of the room. It is a motel not a hotel. Staff was not responsive to request for additional bedding. One skimpy blanket only. The hot breakfast was good and served in a clean sunny room.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to share your thoughts about your stay with us. It is great to hear that you enjoyed the clean room and the complimentary continental breakfast. Rest assured, we will follow up with our team members regarding the request for additional bedding. We want to encourage our team to ensure personal service and a warm welcome each time you visit. All the best and hope to see you soon!

"Great view of the harbor at an affordable price."

4
01/10/2016

Wife and I just returned from a 4 day stay for Trawler Fest (boat show). Rate was $102 per night plus tax. Hot breakfast was very nice. Plenty of everything. The exterior of this BW is showing a bit of age and isn't far from a facelift. The room itself was fine. Nice new large HDTV. Comfy beds and pillows. Clean rooms however had a bit of difficulty with the toilets (didn't seem to want to flush properly) Front desk staff was friendly but very, very slow at check in and out. I also want to thank the young man from the maintenance staff that gave us a battery jump with his jumper cables using his personal car. He went out of his way to help us and refused the $10 tip that we offered. I had left the lights on our rental car during a rain storm the previous night. Thank You for your kindness young man. Thank You VERY much.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We thank you for staying with us during the Trawler Fest. Unfortunately, the weather did not cooperate for the entire time. Now that the rain is gone, the painters are here to power wash the entire building, prep the building, and paint the building. We are excited to see the hotel with a fresh coat of paint. We appreciate your comments regarding the staff who helped you with the car. It is our pleasure to help out whenever necessary. We hope to see everyone again next year and hope the sun makes an appearance.

"just OK"

3
25/09/2016

Our check-in experience was pretty awful. We were tired, and the process took forever. The room was basic, but clean. The breakfast was good. The pool was great - nicely heated. Location was safe, but a bit noisy.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We thank you for taking the time to review your experience at our hotel. We apologize for not meeting your expectations. It is our goal to provide a welcoming environment from the moment you check in. We want your experience to be hassle free as you enjoy our deluxe continental breakfast, indoor heated pool, and newly remodeled accommodations.

"Watch the sun over the marina and water"

5
23/09/2016

A wonderful 2 night stay. Bay side view was so nice, seeing water and a marina. Many different restaurants, all seafood, no fast food, around. Office staff super friendly and accommodating. Popcorn in the lobby in the early evening. Warm pool and whirlpool, and coin laundry on premises. Microwave and small refrigerator rooms. Lovely area just a few miles from Chesapeake Bay Bridge. Staff were helpful and gave me a later check-out time. I made return reservations as I checked-out.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We welcome all of our guests to experience the wonders of Kent Narrows. From the restaurants, the walking trails, the beaches, to the beautiful sunsets. There is so much to enjoy while a guest of the hotel. While our guest, we invite you to enjoy our indoor pool and hot tub. We invite you to sit out on our balcony and watch the boats sail by. When you return from sightseeing, enjoy a fresh bag of popcorn, which we serve daily. Please visit the Queen Anne's County webpage to plan your next visit to Kent Narrows.

"Cute hotel with a great view"

5
19/09/2016

We stayed one night in Kent Island after a wedding in Annapolis in September. It was a cute little town with restaurants/bars overlooking the water. Everyone was very friendly at the hotel and we were able to check in about an hour early. All the restaurants were in walking distance. The room was very clean and we had a great view from our room! Great spot for sunset.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The Kent Narrows area is a big destination for weddings. The area is busy on the weekends and it is important for the guests to receive prompt and courteous service. The hotels and restaurants appreciate the guests who travel to gather and celebrate the weddings. We are fortunate to have great restaurants within walking distance, awesome sunsets over the bay, and to meet travelers with great stories to share. We welcome everyone to discover Kent Narrows.

"very clean and great location"

4
19/09/2016

We really enjoyed our stay at the Best Western. It's literally across the street from some amazing restaurants and bars. Perfect home base for exploring the area. The hotel was very clean and the staff at the front desk was very helpful and friendly. I loved the dark colors in the rooms; very cooling! A little pricey though.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your recognition of our staff and the accent wall in the guest rooms. Our staff works to ensure that our guests are comfortable during their stay with us. The convenience of the restaurants and bars makes it easy to enjoy a fabulous meal while enjoying a beautiful sunset.

"Beats getting a DUI"

4
19/09/2016

Was visiting a friend and after several drinks decided I needed to get a room because the drive home was too long. This hotel was close and available and the room was clean comfortable and quiet. The breakfast in the morning was great too. Would stay there again.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you very much for your kind note and for highlighting our service. It is a pleasure to see that you enjoyed our deluxe complimentary continental breakfast. We are thankful that you enjoyed your visit and will stay with us again. We look forward to your next visit.

"Don't stay here"

2
17/09/2016

Don't stay here. The property is not updated. AC didn't work and clothes were wet in AM due to humidity in the room. Hot tub didn't work & mgr. was unresponsive. Cleaning staff skipped our room. High rates and very poor property conditions. Stomach upset after eating in over-crowded and hot breakfast room.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The Best Western Kent Narrows was completely remodeled in April of 2016. it is unfortunate that your opinion of the hotel does not reflect the hard work and dedication that has been put forth to make this a better product. The hot tub has always been functioning properly and was in much use during your stay with us. Our breakfast scores rank above the Best Western standards. Our housekeeping staff is dedicated to delivering service to all of our guests. Stay with us. You will not be disappointed.

"Wedding Reservations"

5
12/09/2016

I reserved 20 rooms for our wedding at this hotel. This hotel didn't charge us for reserving rooms! the Hilton wanted to charge additional $250 to keep our rooms!Best Western even gave us some additional rooms! Becky was super easy going and worked efficiently ! The front desk staff each time I called where very accommodating, easy to talk to and respectful to my guests. Rooms were standard nothing special good views of the Kent narrows area!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for reserving rooms with us for your wedding block. We are so thrilled that our staff delivered the service to help make your event a success. Our staff sincerely appreciates the importance of weddings and we love the excitement. Thank you for letting us be a part of this special day.

"Best Western Kent Island"

1
12/09/2016

The place is run down and very disappointing. The rooms make a cheap hotel look good....they are very runs down and in need of updating. Electrical outlets did not work. The electronic door locks kept breaking and we had trouble getting back into our room every time we tried to do so. We had to have maintenance come up to our room to get us in....what a waste of time and a pain in the butt. Stay elsewhere!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The Best Western Kent Narrows was completely remodeled in April of 2016. Everything was removed from the room and replaced with fresh paint, new carpet, new bedding, and new furniture. Our key lock system is being upgraded in October. It is unfortunate that your opinion of a newly renovated hotel is deceiving to other guests who are looking to stay here. I welcome everyone to check out our photos on our website and to visit us. You will not be disappointed.

"Very dated with very dark rooms..."

1
05/09/2016

We checked in on Saturday, September 2nd, 2016. The room charge was $199 as we were there as part of a set of rooms blocked off for a family wedding. We got to our room and quickly realized we would not be staying. The rooms were extremely dark because the walls were painted navy blue. The furnishings were old and although the bathroom appeared to be clean, the toilet would not consistently flush. There was one common balcony that went across the whole building. Each room had two plastic chairs in from of the window on this common balcony. The neighbors were sitting in their chairs smoking, which was a problem for us. The front desk clerks were extremely nice, however they said that because we had technically checked in, we could not get our money back. Since there was no way that we were going to spend another second at this hotel, we cut our losses and went across the street to the Hilton Garden Inn.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our ongoing upgrades to the property. The hotel was completely remodeled in April of this year. The accent wall is painted blue, according to Best Western standards. We have received many positive comments regarding the new furnishings. Our commitment to investing in our property will continue this winter with exterior painting and upgrading door locks. Our staff members take their roles very seriously and make every effort to provide quality guest service. We look forward to welcoming our guests to our remodeled Best Western.

"NOT BEST WESTERN'S BEST"

3
03/09/2016

Although the area influences the cost of motels, unlike other Best Western Hotels that I have used, I didn't consider this one to be a good value and the attitude of the staff certainly didn't help either. At one point I had to ask myself who is paying who?

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to tell us about your experience with the Best Western Kent Narrows. I regret that you were not satisfied with the performance of the staff. We will investigate and meet with the staff to further discuss your comments. We always appreciate comments from our guests so we can serve you better.

"Nice place to stay"

4
29/08/2016

Nice room, although overpriced for a Best Western due to location. Breakfast was good although small room got very crowded. The bed was comfortable and it was nice to have a fridge and microwave. Would stay again if in the area.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Whether travelling for business or pleasure, the Best Western Kent Narrows is the perfect location to enjoy shopping, dining, walking/biking trails, and local beaches. Kent Narrows is a popular destination for weddings, retreats, and dining. There are several seafood restaurants and dock bars to relax and enjoy a beautiful sunset. We welcome our visitors and if you have not seen our renovations, please stop by to tour our hotel.

"Will stay again. Enjoyed it very much here! "

4
26/08/2016

We stayed 2 nights. Staff friendly and helpful!! Made suggestions on what to do & where to go. The hotel is a little dated. They are working on updates. I loved The blue walls in the room. The pool was nice temp, but hot tub needs attention. Half of the jets don't work & it's more of a "warm" tub. There is s patio deck out from the pool which is very nice! Benches and chairs, lovely green foliage. Breakfast is nice, hot, nothing super excited. One elevator at the FAR end of the hotel. Unless your room is one the 4th, maybe the 3rd, don't pay for bay view. If you do, you'll have a great view of the fisherman's inn. Awesome restaurants in walking distance. Beds are comfy. The pictures are from the 4th floor & across the street.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
With the seafood restaurants, the dock bars, and the walking trails, Kent Narrows has much to offer. We continue to make improvements to the hotel and look forward to our guests enjoying the improvements. Best Western is dedicated to re-imaging the brand and its amenities. We have expanded our continental breakfast selection and have upgraded our internet equipment. Thank you for your visit and we look forward to re-introducing Best Western to our guests.

"Great place to be ! Feel like home !"

5
20/08/2016

Stayed 5 nights for a vacation had a great time, great service and staff. The view from our room and balcony was splendid ! Location is great, price was good compared to other hotels in the area. Swimming poll was perfect. The breafast was excellent.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. The view of the bay is spectacular and the restaurants are amazing! It is wonderful that you were able to enjoy the indoor swimming pool. Our breakfast includes sausage gravy and biscuits and a waffle maker. We welcome you anytime to Kent Narrows.

"Huge disappointment"

3
19/08/2016

Reserved 4 weeks in advance for King with view, 2 nights, two people. Confirmed reservation 2 days before arrival. I was assured all was ready for us. Guess what? Ended up in a double on the parking lot. 10% discount on a $500. 00 bill. Small , cramped and noisey. On the plus side....clean. Location is great. That is all.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for the misunderstanding with the room type. We understand that you called in advance to confirm your reservation. This is an opportunity for training our staff and to be prepared for our arrivals. I have emailed you an apology letter and have extended you a complimentary night for another stay. Please feel free to contact me when you are ready to enjoy Kent Narrows.

"Great stay"

5
17/08/2016

This was a girl's night out and the location was terrific. The room was clean and comfortable and the staff was helpful and friendly. Great stay and great value. The free breakfast was one of the best I have been offered at a hotel. Hot and cold dishes and plenty of strong coffee.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive comments regarding the room cleanliness, the friendly staff, and the complimentary breakfast. We welcome you back anytime to enjoy the area attractions.

"EHH... Expensive for quality"

3
14/08/2016

We only booked here because it was the only option that wasn't booked completely. It was cheapest around, but also the least quality. The room wreaked of mildew and mold. Thankfully we were here for a wedding, so only slept for about 4 hours and then were gone the rest of the time. It's in a central location. The room was quiet since the air conditioner drowned out the outside noise. The front desk staff was very friendly, and we didn't partake in breakfast.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We will take note of the comments made and do apologize that you were not satisfied with your stay. We make every effort to provide comfortable and reasonable accommodations. We understand that the weekends are busy and hotels book up with wedding groups. We hope everyone has a chance to experience the area but do understand that some guests have to stick to a strict timeline. Hopefully you will have a chance to return and spend more time to see all that Kent Narrows has to offer.

"GREAT STAY AND VIEW"

5
13/08/2016

loved this place...staff was wonderful and courteous. room was clean and updated...view of the bay was breathtaking. will definately stay at best western again!!! oh and can;t leave out the great location around great restaurants

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our staff appreciates the kind words regarding the service and the comments regarding the rooms. It is our goal to provide each guest with a welcoming experience. We hope our guests are enjoying the renovated rooms. This week we updated the breakfast area and replaced the front desk counter. We will continue to make changes that will improve the guest experience. Please feel free to stop by and see the improvements.

"Ok for a night"

3
12/08/2016

The room itself was okay. There's been an honest attempt to update it. The bed was comfy. The room was clean but the bathroom had the oddest smell, musty or something. The air conditioner was a 7 out of 10. The girl who checked us in didn't seem happy to see us, if not bothered we we're there. Convenient to restaurants.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your comments and will certainly follow up with housekeeping regarding the bathroom. It is disappointing to read about your check in experience and hope that this was an isolated incident. With proper training and weekly staff meetings, it is our goal to provide each guest with a welcoming experience. We want our guests to receive the best service and always want to return.

"overall experience"

4
04/08/2016

I have stayed here in in the past and have always been satisfied with the experience. Hotel staff are very helpful and friendly. Lots of parking, pool and spa are a plus. Good selection of places to eat close by.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for returning. We appreciate your loyalty to the brand. We want all of our guests to feel welcomed and to feel well treated. It is always a pleasure to read about guests finding our staff to be helpful and friendly. We are delighted to read that you were able to take advantage of the many amenities and opportunities available to our guests. We look forward to welcoming you back again in the future.

"Location, Location"

4
03/08/2016

You can't beat the location of this Best Western. Rooms have been recently renovated and very clean. Our only complaint would be that the air conditioning unit wasn't getting as cool as we would have liked considering it was 96 degrees outside. Other than that the stay was perfect and the service was super friendly!!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your kind words regarding our renovations. We are still working on a few projects. The air conditioning units have been upgraded and now there is a sensor in the room that will automatically turn on the unit when occupied. When left vacant, the unit will operate at a set temperature. This saves energy as well as controls the humidity in the room during the summer months. In the upcoming months, we will paint the outside of the building and update the room locks. Enjoy the rest of the summer.

"Great place to stay"

4
01/08/2016

We were here for a family wedding in Stevensville at the Chesapeake Bay Beach Club. It was about 15 minutes from the venue and easy to get to. Lots of dinner restaurants within walking distance. The rooms are newly remodeled. Comfortable beds in our king room. Fridge, microwave in the room. Ice and soda vending on every floor. Did some laundry in the laundry facilities here. Old machines, but they worked. Very, very friendly staff! Coffee and popcorn in the lobby. Breakfast was good. Pre-made Cheese omelet, waffle makers, juice coffee, bagels, toast, sausage, yogurt and biscuits and gravy. I had an omelet and a waffle and both were good. I would stay here again for sure!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It is always a pleasure to see families gathered together to celebrate a wedding. The families come from near and far to celebrate and re-connect with each other. Our breakfast is a wonderful time for families to sit down and take the time to share memorable stories. We hope everyone returns home refreshed and ready to face the week. Thank you for your comments and enjoy the remainder of the summer. Happy Travels!

"Best Western Makeover Very Nice."

4
01/08/2016

Make over since last yrs visit was very nice. Asked for a King bed got a Queen. Rooms Very clean A/C nice and cold. Love that Hotel is walking distance from everything Bars on the water beautiful Bayside Sunsets, Crab Deck right across the street.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments regarding our renovations. We are pleased with the responses that we have received from our guests. There are still more projects to complete as we continue to improve the property. With the gorgeous sunsets, the fabulous restaurants, and the great things to do in Kent Narrows, we hope to make each visit a memorable one.

"Great deal!"

5
27/07/2016

I stayed here on a Monday. The staff at the front desk were very friendly, and the room was clean. They had a deal for $84. You just can not beat that deal with all they have to offer, and with all the restaurants nearby.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing us when visiting Kent Narrows. We know there are many choices and each one offers different amenities. The best time to get away and avoid the crowds is during the week. The weekends can be quite busy and the restaurants are crowded. So, pick a day during the week to get away and enjoy all that Kent Narrows has to offer.

"Better than expected"

4
16/07/2016

My family stayed here one night while visiting friends in the area. Check in was friendly and quick. Our room had two queen size beds, both comfortable. Also a flat screen tv, desk and small bathroom. All were clean and relatively updated. There is an indoor pool and breakfast. The only drawback is the lovely view of the highway but that really isn't a big deal. It is close to restaurants and marinas. We would stay here again.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for staying with us while visiting friends in the area. We appreciate your kind words. We have recently renovated the hotel and the sleeping rooms do have new pillow top mattresses. We have also added new 40" flat screen televisions. Kent Narrows offers lovely views of the bay which include watching the boats sail by and enjoying breathtaking sunsets. Make sure to enjoy fabulous seafood within walking distance to many fine restaurants. We wish you the best while travelling this summer.

"View, Breakfast & Price Excellent"

4
15/07/2016

An upgrade gives you a view of the gorgeous Bay. All rooms open to outside. Get a room on level four or three for a nice morning walk around and view. Even rooms on otherside, although facing highway are quiet too and as my husband said, "we're just sleeping in the room anyway." Rooms are clean and nice nothing special, frig and micro, blow dryer, iron, small coffee pot. BREAKFAST for "full continental" was EXCELLENT! Whip cream, strawberry waffle batter & regular, almond milk, chocolate syrup, good sausage and decent scrambled eggs, biscuits and gravy. The nicest people work in breakfast room. Crab Shack across the street was delightful with FRESH shell fish and good prices. Quite an experience even for us west coasters. Beautiful drive and only 25 minutes from Annapolis, worth the distance and savings.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your visit to Kent Narrows. The Best Western recently upgraded the standards for breakfast. It is our goal to provide extra amenities to go along with our eggs, waffles, and cereal. We also now serve almond milk and gluten free cereal. Thank you for recognizing the wonderful seafood restaurants and the beautiful scenery. We like to think that we are an excellent alternative for visitors sightseeing in Annapolis and Washington DC. Enjoy your travels and we hope to see you again soon.

"Great location"

3
12/07/2016

The location is awesome - walking distance to restaurants and water. The views on the water side are incredible and well worth paying extra for. The service from the front desk people and the cleaning ladies was generally outstanding. A small incident kept me from rating it a 4: Upon returning from dinner, the door lock wouldn't work. I went down and had the key cards redone, but they still wouldn't work. A half an hour later (waiting in 90 degree heat), the manager finally took the lock off of the door so that I could get in to pack my stuff to move to another room. I expected some sort of campion for my trouble, but was offered none. This affirms my normal practice of mostly staying at Marriott branded hotels.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to review our hotel. We are happy that you enjoyed our location, the views and the service during your stay. We apologize for the incident with your door lock. It is never easy to hear that we failed to meet our guests' expectations. I wish we had received this feedback prior to your departure so that our staff would have made adjustments to ensure you were satisfied with your stay. We look forward to welcoming you back again so that we may replace this experience with one where everything meets your expectations.

"Rip off"

1
12/07/2016

I was told check in was 3:00 PMwhen I called the hotel the day before mty arrival. I arrived at 2:45 and was told check is was at 5:00 and that a mistake was made when I was told 3:00. We needed to be at a wedding at 6:00 and I specifically picked this hotel because of the check-in time. I was told for about $20.00 more they might be able to find something. 10 minutes later and $20.00 extra dollars out of my pocket 5 rooms opened up. I think this is a scam and I was taken advantage of.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for any confusion regarding our check in time. Although our check in time has changed to 5pm, we are more than happy to check in a guest, as long as the room requested is available. We know that the weekend check ins are busy with wedding guests. We do our best to accommodate early check ins. The hotel does charge a different rate for the bay side and highway side. So, depending on the room type and the side of the building, one guest may be checked in faster than another guest. If a guest is willing to change the room type, then we are able to process the check in. We are happy to do what it takes to check in our guests so that they may enjoy their time here. We are in no way in the business to rip people off. We want our guests to enjoy their experience with us from check in to check out.

"Great Holiday Weekend Stay"

4
09/07/2016

Very nice - great location - clean and friendly! Fantastic view of the harbor and boats and water from our front balcony. Wonderful restaurants and close to Annapolis. Charming, and scenic little island and very good hotel - and price.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. We welcome those visitors who are sightseeing in Annapolis but want to get away to Kent Island. There are many wonderful seafood restaurants with fantastic views of the bay. We are glad that you had the chance to sit on the balcony and enjoy the scenery. We hope to have the pleasure of welcoming you back again soon!

"Pet friendly no longer!!!"

4
03/07/2016

Disappointed that no longer pet friendly!!! Hopefully, they will change and set aside a number of rooms for Senior travelers who have the ability to pay a little extra for their small dog - easily limit to 40 pounds. Follow the lead of a few high end hotels who welcome pets and the added revenue

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your remarks. As of now, we are no longer accepting pets. We understand that this will not be a decision that everyone will agree to, however, at this time we feel like this is the right decision. We will certainly be open to re-evaluating the policy once we have had a chance to look back on comments and reviews. Of course, being new owners, we want to do what is best for the hotel and for our guests. We wish everyone safe travels this summer.

"poor performance"

2
01/07/2016

horrible service . Staff was rude rooms were dirty .No one in our room block had a good experience . On two occasions people returned to their rooms and found strangers sleeping the room .The staff seemed overwhelmed.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are disappointed to read of your experience during your stay with us. While an apology will not alter the outcome of your experience with us, I do extend it with all sincerity. We empathize regarding the points you mention in your review, especially the poor service you received. This level of service is not acceptable and will be addressed in future training and staff meetings. Again, please accept our apologies and please consider using Best Western whenever you travel.

"Super Friendly Staff"

5
28/06/2016

Stayed here for a long weekend. The staff is very friendly and helpful. The recent renovations are complete and the rooms are very nice. We were in 407 facing the bay and the Fisherman's Inn. The odd numbered rooms are on the bay side. The location is good for places like the Fisherman's Inn, the Crab Deck, the Jetty and other local hot spots. It's a short walk to all of them. We will be returning soon.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your kind words. We appreciate your response. The staff wants to work to ensure that you enjoy your stay. Our rooms are now renovated and the response has been positive. Many of our guests enjoy sitting outside the rooms and watching the activity on the bay. There are also many fine seafood restaurants, with Fisherman's Inn being directly across the street. The crabs are plentiful and delicious. Come to Kent Narrows and enjoy the escape to the Eastern Shore.

"Beware of Bay View"

2
27/06/2016

Paid extra for the 'bay view' room. Had a view of the front of the hotel awning! Front desk gave me another room but only after arguing with me over what their ads say....online says bay view, they say at hotel bay side. Had to take 2 of the wash clothes down to front desk to ask for more, they had mold stains on them. This hotel won't see me again!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We thank you for your response and appreciate your concerns. Being situated one block from the Eastern Bay, our hotel offers beautiful views of the sunsets and the boats passing by. Whether one has a full view of the bay or a partially obstructed view of the bay, one has to be in awe of the wonders of the Kent Narrows. With the fabulous seafood restaurants, the nearby beaches, and the trails that take you along the water, you can relax, unwind, and enjoy all that Kent Narrows has to offer.

"Rude receptionist. For all you dog lovers, they no longer accept pets."

3
20/06/2016

We have stayed in the hotel several times a year for the last ten 10 years. Average hotel but it's clean and the front desk has always been extremely friendly and welcoming. And the location is fabulous...great bars and restaurants right across the street. Called to make a reservation tonight and was informed that pets are no longer allowed. I was quite disappointed as we usually have our small dog with us when we travel. The clerk was obnoxious about the change...could have cared less and was very rude in her attitude about the whole thing. What has happened to your friendly clerks? And why the change in the pet policy?

"Pleasantly Surprised"

4
17/06/2016

Stayed for one night with my girlfriend over Memorial Day Weekend 2016. Typically, we stay in Renaissance/JW Marriott but obviously those types of options do not exist here. But wow, we were both very pleased with the condition of the room, particularly the comfort level of the bed. I suffer from three herniated discs and mattress quality is extremely important. We will definitely be looking to stay here again in the future.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are pleased with the responses we have received since purchasing new Serta pillow top mattresses. The overall response from our renovations has been positive. We are continuing to make changes to the property and are waiting for some final deliveries. There are more plans for next year such as an additional elevator and upgrades to the stairwells. Thank you for your response and we look forward to seeing you again.

"Welcoming"

5
16/06/2016

A restful night's sleep after a long day of travel. The front desk gentleman was helpful, checked us in promptly, and gave us directions for morning breakfast. The room was large and very pleasant in every way.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. Thank you for being our guest. We are pleased to know that you enjoyed our new Serta pillow top mattresses. We are delighted to know that you found the hotel to be clean, and the front desk to be helpful. The Kent Narrows area is a perfect stop to enjoy fabulous sunsets and delicious restaurants. We look forward to your next visit.

"False Promises"

4
14/06/2016

I believe in Best Western, I only use Best Western, for business and pleasure. This year, we had 9 rooms booked for our fishing trip at the Chesapeake Bay. The majority of my party had rooms on the second floor, were a wedding party got out of control, very noisy during the night, the hotel failed to take action. If the desk clerk is a coward, hire security, or call the Police. We were promised to go bags in the morning as we leave before breakfast is served, no bags, clerk had no knowledge she was to prepare any. The check out process was very slow and painstaking. It took 30 minutes to check out 9 rooms, next year, you got may card, I'm walking. Like I said, I believe in Best Western, we have stayed at this hotel this time each year for several years, we are in the 7th year of the Chesapeake Bay Fishing Trip, we have always had excellent service with best Western, and at this location. I'm certain, Best Western not liking these comments, we will find better service next year, Best Western is good at cleaning up their act.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. We have many groups that book fishing trips in the Spring. The individuals fishing have been pleased with the catch this year. When the group leaves before breakfast is served, they are given grab and go bags. We apologize for the lack of communication for your group. Also, with express check out, your wait time should not have been so long. When rooms are charged to one card, the check out process should be quick and easy. So, we will train our staff on the proper procedures and look to improve upon our services.

"Great service"

5
13/06/2016

The staff was very helpful. Gave great directions to the wedding we were attending. They have a very nice breakfast nook down in the lobby that had just about everything you would want from a hotel. We will definitely be back to stay again!!!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive feedback. We welcome you back any time to enjoy the area. Kent Narrows has become a popular destination for weddings. New venues are always opening up and it is important for us to know each location. Our staff appreciates your recognition and we hope to continue offering excellent service to our guests.

"What you see is what you get"

3
13/06/2016

On a last minute whim, we made a reservation. Lowest rate we could find with availability. One side faces Rte 50. The other side faces several seafood restaurants and a marina. Fortunately, we had the latter. Room was ok. Everything about it was ok, except there were several wedding parties staying there. Quite noisy. Front desk staff were quite nice. Except we got back to the hotel about 4 PM to find that the room had not been cleaned. 'Well, you call to ask us to clean it.' And then, when we returned from dinner, the room keys did not work.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination for weddings during the summer months. The hotel offers two views, one faces route 50/301 and the other faces the Eastern Bay. There is a price difference for the two views. Of course, most people prefer to watch the beautiful sunset of the Eastern Bay. There are many fabulous seafood restaurants, walking trails, local beaches, and an outlet shopping center. While everyone is here to have a good time, we do have to ask guests to maintain a level of quiet after hours. The front desk is always here to help you enjoy your stay. We will use your comments to improve our service and your experience.

"Great Hotel! Have Stayed Many Times"

5
08/06/2016

Friendly staff and very clean! Great price! I wish they would still let your dogs visit as well. I would highly recommend to anyone coming for a weekend/weekday stay. Very quiet and convenient. It's always a pleasure to stay here. Feels like home the way the staff treats everyone!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the kind words. It is our hope that everyone finds our staff to be friendly and our rooms to be clean. Our renovations include new carpeting, new bedding, new furniture, a new lobby and a new breakfast room. It is our goal to continue to make improvements to the hotel. We hope everyone enjoys the fabulous sunsets and the many fine restaurants. We look forward to your next visit.

"Great View"

5
04/06/2016

Hotel is in a great location, the View of the Bay is amazing. Rooms recently redone and very nice. This was not my first stay at this hotel and it will not be my last. I was away for business but able to bring my son. He can't wait to go back!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are so happy that you and your son enjoyed your time with us. Our rooms have been recently remodeled and we are continuing to improve the property. We hope you are able to return to enjoy the beautiful sunsets and the wonderful restaurants.

"Amazing Staff!"

5
04/06/2016

I just stayed at the Best Western Kent Narrows over memorial day weekend, the front office staff (Ciara) I believe was her name was extremely helpful and sweet! She deserves a raise for excellent customer service! The rooms were very nice, clean, quiet for sleeping. Loved that it was within walking distance of awesome restaurants and bars! The absolute best thing about my stay was that I unfortunately realized 3 hours into driving back to Kentucky that I left my $75 pillow in the hotel room! I was so bummed that I had left it there, but the manager shipped my pillow to me 2 day priority shipping! That is awesome customer service!! If i'm ever back in Maryland I will definitely be staying here! :)

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are so pleased to read your review. Thank you for the kind words regarding Ciera. We are proud of our staff as it is our goal to provide each guest with excellent guest service. It is very important for all guests to return home with their belongings. It is a pleasure to return your items and make sure they reach you in a timely manner. We hope everyone enjoys the renovations and has a chance to experience the wonderful seafood restaurants. There are many excellent choices with a wide variety of selections. Be safe and have a wonderful summer. We look forward to seeing you again.

"Mini-vacation success"

4
03/06/2016

We had two rooms, different floors which wasn't expected but okay. We loved that we were able to have the views of the Bay instead of Route 50. Upon arrival our rooms were not available. We didn't mind too much, we just went to have have a late lunch across the street, by the time we were done, the rooms were ready. Beds were SUPER comfortable and rooms very clean. The air condition unit in our room wouldn't stay on but did keep the room cool when it was running. Would recommend hotel.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our guests love to sit outside the rooms and enjoy the tranquility of the bay. It is an awesome view. We are glad you had the chance to enjoy lunch across the street. There are many fabulous seafood restaurants within walking distance. We recommend that everyone try to have lunch or dinner while visiting the area. Our beds are brand new pillow top mattresses and our rooms were renovated over the winter. We are excited about the changes and hope everyone enjoys staying with us. Thank you for your comments and we look forward to seeing you again.

"Good location"

4
02/06/2016

Conveniently located off 301 near good restaurants and harbor location. Have stayed here before and always satisfied with service. Love Fisherman's Inn across th street. Great Happy Hour. There is an elevator which makes it easier especially for those with stair issues.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you so much for your complimentary review. We loved having you visit and hope you will return in the near future. Kent Narrows has so much to offer with the beautiful water views, fabulous restaurants, walking trails, and more. Our location is a great stopping point for beach travelers, snowbirds, and outlet shoppers. Please enjoy our newly renovated hotel.

"Wonderful night's sleep"

5
28/05/2016

After a very long 10+ hour drive this late-night stop was very welcome. The front counter staff both late-night and morning were very pleasant and efficient in checking me and my family in and out. The beds were extremely comfortable and provided a very much needed good night's sleep. It was the best night's sleep I had gotten in a long time.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. It was such a pleasure to welcome you and are thrilled to hear that we provided you a very much needed good night's sleep. We appreciate your comments on our front counter staff. We hope to welcome you back in the near future.

"Lots of other places nearby"

2
21/05/2016

The good, the bad & the ugly: We'll start with the good: In fairness, they have a great breakfast (for a chain hotel) and good water pressure in the bathroom. I was pleasantly surprised that the towels were not thread bare - surprisingly thick. Also, the location is good. We had to stay here to attend a wedding hearby, but there are plenty of other options (as long as you're here when there are not 7 weddings on the same day!). The bad: Long lines at check in and many people's rooms were not ready. Ours was. We came in to find beds with fitted sheets that were too small, so they were bulging off the mattress. We tried to fix them but they were pulled so tight in an attempt to fit on the beds, we figured we'd make do. We awoke the next morning all caught up in the sheets that of course came off and we'd slept on the bare matttress all night. Yuck. Also, the TV didn't work - no signal - and no one else from the maintenance staff could get it to work. Yes we had a TV, but no it didn't work. We reported the problem. No luck. We had people knocking at our door at midnight, people smoking outside the room at 2AM, which the HVAC system pulled right into our room so we awoke to the smell of cigarette smoke, and then at 4AM the noise from the room next door started. I agree with other reviews that the walls are paper thin. Everyone was talking about it in the breakfast room. The ugly: For the price we paid for our room, I would have expected better value. I would say, if you have a choice, try another place down the street.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Please accept our apologies for your unhappiness during your most recent stay with us. A hotel is defined by the quality of service it provides to its guests. Consequently, it is disappointing to learn of your unhappiness. I have copied your comments to our maintenance staff as well as the housekeeping supervisor. It is our job to make sure everything is ready for you upon check in. We value your opinions and we want to make sure that similar situations do not occur in the future. By utilizing our preventative maintenance program and daily housekeeping checklists, we will be able to address issues and prevent similar incidents. Again, I want to thank you for taking the time to share your concerns with us. There is no excuse for anything less than complete guest satisfaction. That is our goal.

"Nice, clean and good value"

4
17/05/2016

An older but well maintained roadside inn serving Kent Narrows marina area. Rooms have outside entrances and are nicely updated, pleasant and good sized. Standard breakfast fare included. Limited public amenities but does include indoor pool. Staff are very welcoming.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was a pleasure to welcome you as our guest while visiting the area. Thank you for acknowledging our welcoming staff. We hope our guests are enjoying our newly renovated rooms. Your kind words are truly appreciated. We look forward to welcoming you back again should your travels return you to the area.

"Fantastic new updated rooms"

5
17/05/2016

Great rooms, value and service! Great helpful staff! Great location of the hotel. Great views from Balcony! Rooms were updated with new carpets, freshly painted, new beds. Staff was very helpful and courteous. Look out from rooms to boats and water views. Across the street are great seafood restaurants with great prices.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you Vince for your wonderful review. We will be sure to share your comments with our team. We appreciate your kind comments on the cleanliness, the staff, and the great value. It was a pleasure as always to have your golf group here and we are delighted that you enjoyed the water view, the restaurants, and the location of the hotel. As always, we look forward to welcoming you back in the Fall. We hope to make your next stay as enjoyable as your last.

"Good location unfortunately bad night"

3
17/05/2016

Rooms are satisfactory. Breakfast offers good variety and tasty food. Good location near highway, marinas, and restaurants. We had an unfortunate experience due to other guests who noisily partied late into the night next to us. The staff did address the problem at the time.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to submit your review. I am disappointed to read that we were unable to create a memorable stay for you. It is sad to read about the few guests who make it challenging for others to enjoy their visit to Kent Narrows. I am happy that you enjoyed the location of the hotel as well as the wonderful restaurants within walking distance. We hope to welcome you back one day which will include a good nights rest on our new pillow top mattresses.

"Lots of reason to stay at this hotel off US 50"

5
13/05/2016

We were pleased to see that improvements and upgrades have been made since our last visit in late 2014. So, this review is short. Everything we used or enjoyed worked. Simply and well, though aging. WiFi worked effortlessly without dropping. The desk staff was very courteous, cheerful and efficient. The whirlpool, which we used soon after arriving, was just right for two to stretch out in. The Fisherman's Inn across the road is the lure to this hotel, and we have not been unhappy with our choice of this hotel. A nice touch in the standard-fare complimentary continental breakfast is that it starts at 6:30 am, which helped get us into the Washington traffic early. On-and-off access to US 50 couldn't be easier.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your positive comments. We are delighted that you found our hotel to be conveniently located. We appreciate the positive mention of our hot tub and continental breakfast. We strive to provide each of our guests with a great stay and your comments will serve as encouragement to our team. We look forward to your next stay.

"No attention to the small details"

2
03/05/2016

Airconidtioner in the room not working correctly. Refrigerator door - kept finding it open - wasted food Room very dark, TV brighter than lights TV - Cable service disrupted and not fixed. Outside of hotel dirty and unkept. Sheets didnt fit the beds....had to keep slipping them back on the matress Breakfast good. CheckIn good. Pool was closed. No notice on that until arrival. Stairwell closest to room closed.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review. I am sorry that you did not enjoy your stay with us. Our staff aims for high guest satisfaction scores and if we do not reach those scores, we look to improve upon those areas indicated by our guests. Our maintenance and housekeeping staff will continue to monitor the rooms and make improvements where needed. Sometimes the improvements will require closing off areas to the guests. We apologize, however, the improvements were necessary in order to provide quality features to our guests. Again, we thank you for your response and wish you the best on future travels.

"Better than expected :)"

5
22/04/2016

Well as I read the reviews before my stay, I was a little apprehensive going in. I'd like to say the hotel construction was non existent and the rooms were fantastic. The cleanliness and comfortable beds were awesome. The staff was very friendly and one I remember was Dianne P at the frontdesk. She was so welcoming and obviously enjoyed the people she met coming in the door. The breakfast provided rated as well as most we go too. There's only so much you can serve in that environment, the staff person Judy did a great job. So I hope this review lessens any anxiety one may have with reading previous renovation reviews.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your response and are so thankful that Dianne and Judy provided you with a welcoming environment. We are proud of our staff and hope that everyone feels the same when staying with us. Besides a few minor additions, the renovations are completed. Of course, we will always look to improve the hotel and ask for the guests to continue making suggestions. It is our goal to provide a comfortable stay at reasonable prices. We know there are different hotels to choose when visiting Kent Narrows and we thank you for making us your choice.

"Good Room, A few minor issues"

4
18/04/2016

The refrigerator did not work and there was no trashcan. Other than that, everything was good. There is not much to do in the immediate area, but the surrounding restaurants and bars are good. We were there for the Bay Bridge Boat show. The parking lot gets very full and hard to find parking when the hotel is completely booked. Overall, it is a good place to stay if you are looking for a room in that area.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for the items missing and not working in your room. Our staff is working to ensure that the rooms are ready, now that the room renovations are complete. It is our hope that the inconveniences will be limited now that we can inspect every room. Our goal is to provide quality furnishings with exceptional service. This past weekend was beautiful weather and the area was booked with the boat show. We hope everyone enjoyed a good meal at the many great bars and restaurants.

"Nice room, terrible breakfast"

3
13/04/2016

We've stayed at this hotel before, but not for quite a few years. It's being renovated. Our third floor room was newly renovated and very nice, although the new drapes were already torn. We were there for only one night and didn't experience any noise from the renovations. This hotel is NO LONGER PET FRIENDLY as noted by management in their reply to a recent review. We weren't traveling with a pet but will be doing so in the near future, and I asked about this at the desk. The problem was with coffee and breakfast. I asked if coffee was available before 6:30 AM (when breakfast starts) and the desk clerk pointed out the coffee machines in the lobby. My husband went down about 5:45 the next morning to get some. There were no cups, and nobody was at the desk. We tried the coffeemaker in the room - there were no little packets of creamer. When we went down to breakfast there was plenty of coffee, and it was good. There were some breakfast items in a warmer - eggs, sausage and french toast - but they were all stone cold (really, really cold). We're not sure the warmer was even plugged in. The breakfast attendant came through at one point and got herself a cup of coffee, then disappeared. Amusingly, there was a little sign about creating your own oatmeal bowl, but no oatmeal, only cold cereal. We weren't expecting a gourmet breakfast buffet but this was very bad. I might stay there again just because it's a convenient stop on the road from MA to FL, and it's relatively inexpensive compared to other hotels in the area. I wouldn't count on the coffee before 6:30 AM. Lots of people might want to grab a cup for the road long before that. I wouldn't count getting a decent breakfast either.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for your disappointment with your stay. We will certainly be using this for training the breakfast and night audit staff. The coffee station should always be stocked with cups, creamer, sugar, etc. We will be discussing the set up of breakfast with our staff. The night auditor prepares the breakfast and that is why the desk may have been unattended. However, there should have been a sign at the desk directing everyone to the breakfast room. It is our intention to serve a hot breakfast with a variety of selections. We do have oatmeal packets next to the cereal. I apologize if the packets were not displayed. Best Western has introduced a new breakfast program and it is our intention to have all the correct items for our guests. We want all of our guests to have the opportunity to enjoy a good breakfast meal before check out.

"terrible"

1
05/04/2016

worst hotel stay ever... everything was cheap quality (bedding) or broken ( elevator, heater, etc construction all around me...reservation was not respected...I couldn't wait to leave and get home...The staff only placated my requests and didn't solve anything

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for sharing your concerns with us. We have completed the room renovations and are waiting on the lobby and breakfast furniture. We are delighted with the results and hope that the guests enjoy the renovations. The elevator was down one day for new flooring to be installed. We are re-painting the pool next week and also will be touching up the walkways and stairwells. We will try to do the work when it is not busy and hope to be of little inconvenience to the guests.

"Great location, very helpful staff"

4
27/03/2016

This is a nice pet friendly place with an extremely helpful staff and a great location. I was looking forward to seeing the renovated rooms, and they are nice but the renovation looks to have been purely cosmetic. We will stay again, the rates are generally good and it's one of the only places around to accept dogs.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments. We have recently remodeled the guest rooms and are pleased with the results. With the new ownership and the new changes, our pet policy is one of the changes. As of March 1st, 2016, the hotel is no longer pet friendly. We apologize for any inconvenience. However, we will honor any future reservations made prior to March 1st. There are pet friendly hotels in Easton and Annapolis.

"Under renovation"

1
21/03/2016

This hotel is under renovation and it is not cited anywhere on website when booking. If you are in an even numbered room, you will have the highway noise interrupting your rest. We paid full price for a room just above renovations. We were sickened by the fresh paint smell, the shower had some sort of sand or other grit in the bottom, and the "towels" given were 2 towels, and 3 bath mats. The TV took time to load, and after 6 minutes it finally showed a picture. Most of the channels we tried jumped in and out due to satellite. We could not log onto the WiFi. We gave up! We asked for another room due to a safety concern I had, and were told we had to pay more for it. We booked this weekend trip 3 months in advance, and were very disappointed. I would not recommend anyone to stay at this hotel.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are very excited about the renovations to the property. The public spaces as well as the guest rooms have been re-modeled. The rooms include new furniture, new carpet, and new bedding. We have also added satellite television with HBO and Cinemax. The renovations will be completed by the beginning of April. We are pleased by the majority of the comments we have received from our loyal guests. We hope everyone has a chance to view our photos once they are posted on our website.

"I'll think again about this place"

2
21/03/2016

We stayed here or a friends 50th birthday getaway weekend in beautiful Kent Island, MD. While I understand doing renovations in the off-season, one would think that it would be done a floor at a time, and not the chaotic mess that it was scattered here, there and everywhere, but it was. A modest Best Western with a nice view of the bay, and if you are lucky, you can catch a gorgeous sunset from the balcony outside your room. (yes, do yourself a favor, stay in a bayside room, much quieter). We had a newly renovated bayside room, new carpet/bedding/furniture, which was a nice delight, also the room was very clean, but still heard noise from outside, and we had a room getting a redo next to us, so we heard hammering at odd hours during our weekend stay. Other things that were unacceptable were the kids that ran rampant the last night of our stay, running amuck down the hallways at all hours of the night and they managed to throw resin chairs from balcony rooms on the 4th floor to the parking lot, knocking out the Direct TV satellite feed for the whole hotel… on Sunday morning, on a big departure from the weekend travel day! NOT GOOD!! Also when I mentioned this upon check out I was told that there was nothing that they could do, since there was no manager on duty. UGH! Disappointing to say the least… now I have to drive all the way home on minimal sleep! Some weekend getaway. While I will be back to beautiful Kent Island, another stay at this place is questionable, especially when charging full off-season rates during a renovation and making guest breathe in paint fumes all weekend!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing to stay with us and please accept our apologies for any inconveniences you encountered with regards to the ongoing upgrades and improvements. We look forward to the renovations being completed soon and are working hard to ensure the impact to our guests is minimized. We hope you will stay with us again soon so we will have the opportunity to exceed your expectations.

"Under construction"

3
14/03/2016

The rooms were freshly renovated. Amenities were nice and all were available, but pretty major work was under way at this location. The main lobby was completely closed and building materials were on the landing in front of several rooms that were currently being worked on. Guests were allowed to smoke on the walk ways in front of the rooms and their smoke came into our room if you entered on exited your room.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to review our hotel. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We are nearing the completion of our renovations. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. We hope to see you again in the future and wish you the very best.

"Under renovation... full price for diminished features"

2
07/03/2016

Best Western has a lot of nerve charging full off season rates for a stay crippled by a hotel in the midst of a major renovation. The lobby was partitioned off and ugly, the ice machine on our floor was broken, the TV and the phone didn't work. The electrical fixtures in the elevator were exposed and there were fingerprints and smudges all over the stainless panels. Obviously not cleaned in days. Our room had a view of a gigantic dumpster, and workmen in respiration masks were all over the place.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
I was very disappointed to read of your experience during your stay with us. Thank you for taking the time to advise us of your recent stay. It is only through feedback that we are able to maintain and improve upon the service that we provide to our guests. Renovations will be done by the beginning of April. We will be posting photos on our website of the updated property. We are excited about the renovations and hope our guests will be just as thrilled.

"Extremely nice, pet friendly Hotel"

5
27/02/2016

This Best Western is one of the nicest pet friendly Hotels we have encountered. The nigh staff was very courteous and helpful. The room was very clean and neat. The waterfront of Kent Narrows topped off our experience!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing to stay with us. We truly value the opinions of our guests. Providing our guests with the best possible hospitality and service has always been our mission. Kent Narrows has many wonderful bars and restaurants within walking distance. The sunsets are something you do not want to miss. We hope to see you again in the future and wish you the very best.

"Pleasantly Surprised"

4
04/02/2016

The Hotel was very clean and the Staff went out of their way to be helpful. I believe the bathroom must have just been remodeled - everything looked new. GREAT free breakfast! Very pleased with our overall experience for our first time at a Best Western Hotel.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments regarding the bathroom, the complimentary breakfast, and the overall experience. The Best Western Kent Narrows is undergoing renovations and should be completed by April. We are excited about the upgrades which include new bedding, new carpeting, new furniture, and the addition of satellite television. Our lobby and breakfast room are undergoing renovations as well. We look forward to welcoming you back to the area on your next visit.

"WOW"

5
24/01/2016

We travel alot so have many different experiences in many different brand hotels. I usually don't like outside doors, but this is beautiful being at the Kent Narrows area with their fantastic restaurants and sunsets. Best part - they allow dogs!!!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you very much for being our guest. We are delighted to hear that you enjoyed your stay. We are pleased to welcome guests such as yourself that enjoy the fantastic restaurants and sunsets. We look forward to making your last visit even more pleasant than the last.

"Pleasantly Surprised"

4
21/01/2016

Having lived on Kent Island I was familiar with the Best Western but had never stayed there before. Since we longer live on KI but needed a place to stay, I chose the BW for 2 reasons - pet-friendly and cost. Room was clean, front desk staff was great, and it was overall a great place to spend the night. Did not take advantage of the indoor pool, exercise equipment so I can't say about those, the breakfast room was nice with a fairly good assortment of foods - just right for a "free breakfast"

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your comments. We are delighted to hear that you enjoyed your stay with us and appreciate your kind comments on our cleanliness, our staff, and your overall experience. We look forward to your next visit and hope that you have a chance to see our renovations once they are completed.

"Worst Hotel Experience I've Ever Had"

1
15/01/2016

My husband and I are staying at the Best Western at Kent Narrows in while our home is having some renovations done. We have been here for a week and this is by far the worst hotel experience I have ever had. I will say, to be fair, that the front desk service is very good. Everyone at the front desk has been friendly and helpful, however the management and housekeeping is absolutely awful. Our TV has not worked in 6 days despite at least a half dozen phone calls and messages for management. Additionally, housekeeping as only come in 2 or 3 times and on the designated day to thoroughly clean the room no one ever came at all(not even to change the towels and empty the trash). Additionally, the rooms are outdated and everything in them is old. Do not stay here.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
On behalf of the entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of renovations and when finished, we hope to have a product which the public will like. It is our goal to have the right people in place, the right product in place, and the passion to ensure that each guest has a superior experience.

"Dust Galore"

1
11/01/2016

This was the worst hotel I've ever stayed in my 25 years of travel. The location was convenient so we decided to stay. I woke up many times throughout the night with itchy/watery eyes, sniffling, and itching. I couldn't sleep well and was absolutely miserable. The source could had been the air conditioning/fan unit circulating the dust, so we turned it off and had no circulating fan or air. The air then became damp and musky smelling. Also, NONE of the table lamps or floor lamp were working. It was an inconvenience to call the front desk for assistance or complain- especially in the middle of the night, so we kept the harsh bright main light. This was the worst experience and most uncomfortable stay ever.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for not meeting your expectations while a guest of the hotel. Your satisfaction is important to us. It is our goal to welcome each of our guests into our hotel and provide a wonderful experience. As we begin renovations, we will be working with our team members to ensure that proper steps are taken to maintain our new product. I am sure that each guest will be pleased with the results of the complete renovation of the hotel. We are excited to welcome back each guest and hope that everyone enjoys the transformation.

"Heading south"

4
09/01/2016

This was a stopover on a trip south. Reservations were easy to make from the road and we feel that Best Western offers the convience, locations and services we want. No hassle check in with membership number again makes it easy to check in and out.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was a pleasure having you as our guest and we truly appreciate you taking the time to share your experience with other travelers. We appreciate your comments on our services and the convenience of our location. Our guests often tell us how much they enjoy being within walking distance of so many great restaurants and the easy access getting from the highway. We hope to welcome you back again soon!

"Very noisy due to highway 50 being close to hotel"

3
31/12/2015

Very nice hotel and very well kept, had a jacuzzi in our room but, unfortunately should have been on the back side of the hotel to not hear the semi trucks all night long. We had a very load refrig as well as all the other loud noises all night long. The bed was very comfortable. If I ever stay there again I will bring along earplugs to drowned out all the noise

"fix the heater noise"

3
28/12/2015

The hotel checked all the boxes except for an unusually loud heater/air conditioner unit. the unit cycled every 3 minutes and the fan noise was crazy loud. In spite of being beside a highway, there was no excessive noise from outside. The staff were welcoming and excellent. The dog run was a welcome bonus and very much appreciated in the morning.

"Great motel"

5
22/12/2015

Four of us stayed there on Dec 18, 2015. Everything was very good. Room was clean, appliances worked, beds comfortable and they even had hunters rates for us off-season visitors. They had a breakfast area where you could gentnearly everything you could want--and a lady that kept things stocked and clean. Views of the bay were great. A good number of bars and restaurants were very close--one offering an oyster buffet which was awesome. There was no nonsense about bring guns to the motel and much conversation there was around duck hunting and fishing. This is a very nice friendly place, good rates and we will return next year.

"Good bargain"

3
25/11/2015

Needed a place to stay overnight due to a Memorial Service involving a family member. This location may not be the most modern were we have stayed, but it was one of the cleanest. Continental breakfast was plentiful and very satisfactory. Staff was very friendly and helpful, especially Diane. Location is easy to find, convenient to main highway and priced very well. I'd stay again.

"AVOID!--Terrible Front Desk Staff, NOISY hotel"

1
20/11/2015

Checked in to find my room is 50 yards or less from a major US highway!! I called the front desk to have my room moved to the other side of the building and the snippy front desk staff told me the "bay side" of the building is all booked. I indicated that I would then be leaving to find a different hotel and they refused to credit my credit card, and insisted on charging me for the night--even though we had not used the room! Best Western is NOT a decent hotel chain is they don't guarantee a good night's sleep or customer satisfaction. There are SO many hotels in this area why would anyone choose to stay in this rather dated, noisy place?

"Deborah"

5
16/11/2015

Hotel was great! Breakfast was good. Every one was pleased with this Hotel. Very friendly atmosphere. We stayed here while working in the area. I have no complaints. Nice scenery also! Next to the bay area.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to share your experience at Best Western Kent Narrows with other travelers here on TripAdvisor We really appreciate your comments on our delicious breakfast buffet and great customer service throughout your stay. Top-notch customer service is one of our top priorities. We hope that the next time you are in the area we have the pleasure of having you as a guest again!

"Best Western - Kent Narrows"

5
10/11/2015

Service and accommodations were very pleasant. Accommodates pets and their needs as well as large groups. Convenient to excellent restaurants, bay and freeway. My only complaint was the hot tub was not functioning. Otherwise the breakfast was very good, facilities were clean, and staff friendly. I would recommend this hotel if in the area.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you so much for taking the time to share your experience at the Best Western Kent Narrows with other travelers! Our clean rooms, convenient location and helpful staff do stack up to a great value for travelers in our area and we are delighted you enjoyed your stay. I am sorry to hear that the hot tub was not working during your stay with us. We had an issue with a broken part that had to be ordered and unfortunately took a little longer then expected to arrive. While we waited for the part to arrive we went ahead and drained out the hot tub and repainted the inside. We hope to have the opportunity to be of service to you again soon and show off all of our new renovations that will be completed in the upcoming months!

"Very Happy with Stay"

5
10/11/2015

We were very happy with Kent Narrows Inn. The staff was friendly, the rooms were clean and comfortable. They accommodated our request for a late checkout. We travel with our dog. This hotel accepts pets for a minimal fee. The room was spacious enough to accommodate our dog crate comfortably. The in-room internet was easy to connect and fast.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing Best Western Kent Narrows during your recent trip to our area. We are so pleased that hear that you were comfortable during your stay and that we were able to accommodate your requests. We appreciate your recommendation to other travelers and we hope to have the pleasure of welcoming you and your four legged friend back again soon!

"Great location "

5
04/11/2015

Centrally located among several restaurants and bars. Great views from top floors. My father slept on the sofa bed and he said it was the most comfortable sofa bed he has ever slept on. The front desk staff were amazing and very friendly and courteous.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you so much for taking the time to tell us about your stay! We greatly appreciate the thoughts and opinions from experienced travelers such as yourself! We are happy to hear that your stay with us was a positive one and that even our sofa beds lived up to your fathers standards! Our hotel takes great pride in our friendly, experienced staff. They will be happy to hear your compliment! We hope to have you as our guest the next time you are in the area.

"CONVENIENT AND FAIR PRICED"

4
28/10/2015

This is the second time we have stayed at this hotel, although our earlier visit was in the winter. We asked for and received a first floor room, convenient to parking, the breakfast room, the pool and the lobby. The beds in the "typical hotel room" were comfortable. The bathroom was a little on the small size, especially considering that the sink was outside the bathroom. Bathtub/shower was tight, but adequate. The "heated pool" could have been a tad warmer! Nice hot tub attached. Didn't eat breakfast there but did go in to get coffee to take back to the room. Hotel personnel were pleasant and helpful.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your very kind review. We have an exceptional staff and it is nice to hear a guest appreciate what they do. Glad to hear you are coming back.! We truly value the comments as this gives us the opportunity to work on improvements. Please accept my apology for the shortcomings with the small bathroom and pool temperature you experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us. We are starting renovations this month and we are taking all of the feedback into consideration on ways to improve accommodations for our guests. Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

"very nice and affordable"

4
26/10/2015

Compared to other hotels in the area, the pricing for the Best Western was the most affordable. The room was very large and spacious! We were on the highway side and didn't hear any noise from route 50. We stayed for a wedding and there were lots of restaurants and bars within walking distance to the hotel. The area in general seems to be more expensive than it should be, but the best western was the most affordable option on kent island and there were a lot of amenities, including breakfast, a pool, a fitness center and laundry.

"Not bad"

3
15/10/2015

I stayed at this particular location in the past month and I must say that pretty much the whole staff is very very nice and helpful. Mary is very friendly and excellent when you are checking in and shes always very happy. The "Host" is very rude and not friendly at all and I really did not care for his attitude towards me or my husband and he was not at all hospitable. . The rooms are clean and I enjoyed my stay, the breakfast was good and we had a nice time besides the one problem.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are happy to hear that you enjoyed your stay with us. However, we're sorry we fell below your expectation regarding the one area of our customer service. We will look into this concern. We hope that you will stay with us once again in the future so that we can make sure that your entire stay is a enjoyable and pleasant one!!

"Clean, but smokey"

3
13/10/2015

The room was clean, but the connecting room was not non-smoking. The guests in that room seemed to smoke non-stop. The smoke smell invaded our room. Also, there was a large truck idling in the parking lot outside of our room all evening! If you are sensitive to smoke smell this may not be the hotel for you! Also, try to get a room on the side of the hotel away fro teh highway.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review and enumerating the positive and the negative so we can focus on the areas we need to improve. . Please accept our apology for the noise from the truck parked outside. Occasionally we have drivers that stop and stay with us a few hours to rest. Some of them do have refrigerated trucks that have to stay running which is what you experienced during your stay. Usually their stay is brief and they depart within a few hours so that the noise doesn't continue throughout the night until morning. We are sorry to hear that your room was overtaken by the smoke from the adjoining room. Currently we do still have a few smoking rooms for our guests. We realize that sometimes the smoke is not always contained to the room and may travel to the neighboring rooms. Our hotel is starting renovations this month and that is an area we have focused on trying to correct. We will no longer have any smoking rooms once everything is completed so that this issue does not occur again. Thank you for your time spent on reviewing your stay and we would love to have you as our guest again in the future and hear your opinions on all of the updates once we are finished! .

"Very Comfortable Stay"

4
12/10/2015

We were pleased with this hotel and the fact that we were able to keep our dog with us. Everyone was very pleasant. We found the location to be very good for finding places to eat, walk and bike. We especially liked the Bay view.

"OK place"

3
12/10/2015

Was overpriced for what we received. But all motels in the area were overpriced due to being on the water on the bay. Had a nice view of the bay (if you paid extra to have the view). Overall; was an average place for an above average price.

"QUITE AND RELAXING"

5
09/10/2015

I will return to this hotel for it is quite and relaxing. Not far from the water. It is clean, and reasonable. The rooms are comfortable and modern. You get your money worth to include breakfast which is very healthy. You will experience great customer service.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to write a detailed review of your recent stay at the Best Western Kent Narrows. We are delighted that you enjoyed your stay. Our convenient location, relaxing clean rooms and complimentary breakfast buffet do add up to a great value for travelers in our area. We hope to see you again and we look forward to providing you with the same pleasant accommodations during your next visit.

"Best Western Kent Narrows"

4
24/09/2015

Very good experience, Desk Clerks were very accommodating and the breakfast was superb. Nice pool, love the fact they have adjoining rooms and a walk up sunken tub in some of them. Would definitely stay there again.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to share your positive experience with other travelers here on TripAdvisor. We are delighted to hear that you had great time during your stay. We truly appreciate your comments on our staff's service and our hotels amenities. We are happy to hear that you were able to take advantage of our lovely indoor pool! It was a pleasure having you as our guest and we look forward to welcoming you back again soon!

"way too much money for out of season"

2
18/09/2015

$205 a night in September for what a motel like old place is a total rip off this is at best a $90 a night weekend rate and far less during week it is not a resort town and September is not high season never again

"Food and Fun Close by"

4
16/09/2015

Golf trip Located just East of the Bay Bridge on Maryland's Eastern Shore. The rooms are w/ refrig & micro. Good internet. Chairs outside the rooms to sit and watch the water. Seafood restaurants across the street (walk-able), but watch out for traffic.The breakfast has improved greatly since our stay here last year. The coffee was really good and there is nice attentive staff. The room chairs could have been a little more comfortable and it would be good if electrical outlets were more accessible.

"U.S. Navy water polo open"

4
14/09/2015

Sep 3-10 labor w/e Best western Kent narrows overlooks the bay very nice view. Bay rooms are more money stayed here 3x in the past hi way rooms are less but are little noisy had 2 double beds on 3rd floor w/view mattresses were on the firm side room was clean fridge microwave single cup coffee maker ice machine on 3rd floor did not work 1 dryer in laundry room did not work jacuzzi was only warm with weak or no jets (same as last year) continental breakfast was good waffle cereal eggs some fruit yogurt & juice/coffee. 24hr coffee in lobby. Location is great to Annapolis naval academy across bay bridge 15-20 min. DC & Balt(bwi) 35-40 min away about 2hrs to ocean city(watch out for bay bridge traffic on Labor Day) check in was quick & easy Mary @ front desk was nice/polite made us welcome. Went thru Marc la coste (manager)directly @ the hotel received a little bit better break on price 1011$ for 7 days including fri sat sun mon(Labor Day w/e) there were 3 in our party Thursday-Thursday overall a very good stay will be back next year enjoyed smoking cigars on balcony @ sunset breakfast staff was very nice also you can print boarding passes in lobby open parking wifi a little slow overall a very nice stay!!!

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thanks so much for your review of your recent stay with us. We love getting positive feedback about our staff service, the cleanliness of our guest rooms and our complimentary breakfast buffet. These are three of our top priorities! Our staff strives to welcome our guests to the hotel as if they were a guest in their own home. We are also pleased to hear that you enjoy the convenience of our location. By far, the best compliment that we can receive is that you enjoyed your visit so much that you plan to return again. We will look forward to your next visit with us! Thanks again for taking the time to share your positive experience with others in the TripAdvisor community.

"Fishing bunk"

5
11/09/2015

Went fishing following day so just needed place to sleep and eat brakfast. Nothing fancy but everything was great for the price. Breakfast was eggs, waffles, SOS with biscuits, cereal, fruit and was opened early for our fishing departure

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for being our guests and for sharing your positive experience with fellow travelers. I am delighted that you had a pleasant experience during your brief visit and that our staff was able to have breakfast done early to accommodate your early morning fishing trip. We are pleased that you enjoyed great service and a comfortable stay. We hope to have the pleasure of welcoming you back again in the future.