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Best Western Hotel Kent Narrows Inn, Grasonville

3101 Main Street, 21638-1029, Grasonville, United States - Ver en un mapa
Best Western Kent Narrows Inn - Vista Exterior El Best Western Kent Narrows Inn se encuentra en el centro de Grasonville. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de todas las comodidades del hogar y de una excelente ubicación en Kent Narrows. El Best Western® Kent Narrows está situado a poca distancia de Chesapeake Bay y ofrece un fácil acceso a pie a los restaurantes especializados en marisco y los bares del puerto. En el interior de este hotel de Grasonville, los huéspedes podrán encontrar unas habitaciones equipadas de forma muy completa con televisión vía satélite HBO® y Cinemax) y acceso a Internet de alta velocidad inalámbrico con fibra óptica. Entre otros servicios e instalaciones de este hotel de Kent Narrows también se incluye un desayuno continental gratuito de lujo cada mañana, una relajante piscina cubierta y bañera de hidromasaje, un gimnasio y servicio de lavandería. ¿Se encuentra en viaje de negocios? El Best Western® Kent Narrows Inn ofrece servicios ejecutivos, salas de reuniones para un máximo de 50 personas y una excelente ubicación a poca distancia de los numerosos parques empresariales locales. En el exterior de este hotel de Grasonville, los huéspedes podrán encontrar las mejores actividades y atracciones de la zona. Disfrute de un recorrido por uno de los campos de golf locales. Independientemente de sus intereses, nuestro cordial personal le ayudará a disfrutar de la escapada perfecta en Eastern Shore, incluyendo actividades de caza y pesca. Durante su visita a la ciudad, no se pierda los diversos eventos anuales, entre los que se incluyen la muestra náutica de Bay Bridge o el festival vinícola de Chesapeake Bay en el puerto deportivo de Bay Bridge, el Festival del Marisco de Maryland y el evento Polar Bear Plunge en el Parque Estatal Sandy Point. ¿Se encuentra aquí para asistir a una boda? El Best Western® Kent Narrows Inn ofrece una magnífica ubicación a poca distanciade los principales enclaves para celebraciones nupciales de la zona, entre los que se incluyen el Chesapeake Bay Beach Club, Silver Swan Bayside, Queenstown Harbor, Kent Manor Inn, Prospect Bay Country Club, Maria's Love Point Bed & Breakfast y el Kent Island Yacht Club. Tanto si se encuentra en viaje de negocios, de placer, de aventura o de escapada romántica, el Best Western® Kent Narrows Inn es el lugar de alojamiento idóneo durante su viaje a Grasonville y el área de Chesapeake Bay. Realice su reserva en línea hoy mismo y ahorre. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Kent Narrows Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24

Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 617 huéspedes
NOTA EMITIDA
Excelente
216
Muy bueno
170
Normal
106
Malo
67
Pésimo
58
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
77
De negocios De negocios
62
En familia En familia
182
En pareja En pareja
218
En solitario En solitario
43
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Very great stay"

5
Go05649930247, Charles Town, West Virginia 05/07/2019

My stay was very good and relaxing. My room was very clean, the staff were very courteous and helpful. The location of the hotel to nearby restaurants and places to visit was a plus. I will be sure to stay at this location again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Our staff is always ready to assist our guests with directions to great seafood restaurants, places to visit, and any requests to help better your stay with us. Enjoy your visit to Kent Narrows and we look forward to seeing you again.

"Good place for value"

4
User 04/07/2019

All other hotels in immediate area are more expensive This hotel has a nice pool for the kids and is centrally located to all local attractions . It can get a bit crowded during peak season and on weekends during off seasons which renders it a bit loud in the evenings when the local bars close, but still a good place for price

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows is busy this time of year with weddings, fishing charters, golf groups, and travelers on the way to Ocean City. We welcome everyone to enjoy the restaurants, dock bars, walking trails, and more. We hope everyone has a good time and returns quietly back to the rooms. Wake up in the morning and enjoy our deluxe continental breakfast. Happy 4th of July weekend to everyone!

"Handy to all waterfront activities and boating venues."

3
MsPastryChef, Philadelphia, Pennsylvania 02/07/2019

The staff was helpful and attentive. Our rooms were clean and comfortable. We visited during a boat show so it was close to everything we needed. We did not stay here because of the breakfast but it was convenient.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Fishing on the Chesapeake is a wonderful past time enjoyed by many. Beautiful sunsets are plentiful while along the shorelines of the Chesapeake. Don't forget to check out the water activities, boating and kayaking are a favorite all around the Chesapeake Bay.

"Girls road trip"

4
robyn m, Lansdale, Pennsylvania 02/07/2019

Visited this hotel for one night 6/30-7/1/19 for the sole purpose of hitting all the tiki bars on the water and staying locally. Check in was easy-I had prepaid rate from expedia. Our room was a 2 queen room, very clean and spacious. Fridge, microwave..... ironing board/iron. TV worked great, many channels. Absolutely loved it. Did not partake in pool or free continental breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
This time of year is great to hang out and relax at one of the dock bars. The Jetty has great music and food. The crabs are delicious. Big Owl's Tiki Bar and Red Eyes Dock bar are also great places to hang out on a Sunday afternoon. Please check our website for great deals and we look forward to seeing you on Kent Narrows.

"Front Desk People were not nice or welcoming"

2
Melissa G, Miami, Florida 01/07/2019

Just stayed at this property last weekend for my friend's wedding. Hotel is pricey for a Best Western (our rate was over $200 a night). My friend and I walked in around 2:45 PM, and before saying anything, were just told pretty coldly, "YOUR ROOM ISNT READY YET." I explained we were there for the wedding (thinking that since we had to start getting ready for the wedding they could try to find us a room), and she just said "we know." I could see the wedding welcome goodie bags behind them. We checked in, I asked for a late checkout, and again, without any warmth, just a cold, "Its at 11, LATEST I CAN DO IS 12." They both acted like we were annoying them. I had to actually say, "hey, aren't those goody welcome bags for us???" and she was like "oh... yea..." Check-out was the same experience. My friend told the desk person that she had not received an e-mailed receipt. The woman reiterated it was e-mailed. My friend said she hadn't received it, and asked for a printed copy. The woman insisted on re-emailing it, and looked annoyed when my friend repeated she still hadn't received it, and if they can just print a copy. I don't know why they acted so annoyed, maybe we were the only ones with this experience, but at what we paid for the Best Western, I was pretty disappointed. The room itself was a standard motel-type room. Not worth the price.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for noting your out of the ordinary experience. Our front desk staff is here to welcome you and help you enjoy your stay with us. Saturdays are an especially busy day with weddings and requests for early check ins. We do our best to have the rooms ready earlier than our published check in time. However, there are times when the hotel is sold out the previous night and the rooms just are not ready when you arrive early. We apologize for any negative experience. However, our trained staff especially loves to welcome wedding parties and hear about families travelling to see each other. All of the wedding bags are distributed upon check in. However, not all reservations are made within the wedding block. So, please mention that you are here for a wedding. Again we apologize for this isolated incident and say thank you for staying at the Best Western Kent Narrows when visiting the Kent Narrows area.

"Very clean and comfortable hotel"

5
User 29/06/2019

We were pleasantly surprised how comfortable the pillows and bed were in our room. The staff was great and we enjoyed the convenience of being able to walk to the nearby restaurants on the water. It was a great couple of days!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your time with us. Kent Narrows is filled with great restaurants, dock bars, walking trails, and is near the outlet center. Take time to visit Matapeake Beach or the beach at Terrapin Park. The staff at Best Western Kent Narrows is always ready to welcome you and make sure you enjoy your stay with us. We look forward to seeing you again.

"Return for work"

4
yachtinspector, Baltimore, Maryland 23/06/2019

Ive stayed here many times over the years. Staff is friendly though my regular contact was no longer there, and the room clean and comfortable. Since the this time was considered "in season", cost was high and the corporate discount was not offered. The only other downside of this stay was the noise from partiers up and down the walkway in front of the room...most likely from the Jetty or Crab Deck. Not the hotels fault that people are so inconsiderate these days but it is what it is. Overall, usually a nice place to stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit. Thank you for noting our friendly staff. Our guests love to visit the Jetty Dock bar for live music and a great happy hour. Enjoy eating outside at the Crab Deck. The crabs have been delicious this season. We look forward to your next visit.

"Love it but...."

5
User 19/06/2019

I love staying at this hotel. The last time I stayed the staff were very professional and friendly. This time when I checked in the front desk girl, Alli, was short with me and not very friendly. Was not impressed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for staying with us. We appreciate your visits. Ali is a new front desk clerk and we apologize for her not welcoming you to our place. We will continue to train our staff on being hospitable, welcoming, and helpful. It is our goal to provide you with superior guest service and care. We hope you find your next visit to be pleasant and positively memorable.

"The Way it should be done"

5
User 17/06/2019

Our stay was tremendous, Sonya at the front desk was exceptional !!!!! The Breakfast was great and my Grandson loved the pool, Room was clean and comfortible, we had a great time here and would highly recommend it

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Thank you for your positive remarks regarding our breakfast, our clean rooms, and our indoor pool.

"Noise from highway"

3
Lynn0301, Maryland 10/06/2019

Hotel staff were pleasant and hotel was ok with good internet. Breakfast was very good. One side of the hotel sits next to route 50 and was noisy all night long. Other side would have been quieter. I specifically requested a quiet room and my request was ignored. Hotel is on older side and room smelled musty with noisy air conditioner.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Many of our guests enjoy being on Kent Narrows for the restaurants and dock bars. The noise is very subjective and most noise is drowned out by the air conditioning unit. If you are a light sleeper, then maybe the bay side room is more fitted for you. There is a price difference for the bay side and the highway side. Make sure your reservation is for the bay side if you want to enjoy the view of the water. We honor all requests and our staff is here to make sure your stay is enjoyable. We welcome everyone to Kent Narrows.

"Clean"

4
fumblelena, Hamilton, New Jersey 09/06/2019

the room was clean and very well appointed! The view was so nice! the staff was friendly and accomadating! I was nervous when I pulled up it doesn't look like anyting to write home about. I was wrong! the rooms are clean and very nice. the lobby was very nice and had free popcorn!!! It is right across the street from two amazing places to eat. the breakfast buffet was all you could ask for and the coffee was good! cheese omelettes, bacon, sausage, biscuits and gravy. French toast and make your own waffles! plus all the usual breakfast foods. definately worth it. I would stay here again for sure

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are so delighted that you enjoyed your stay with us. It is our goal to provide friendly service and clean, comfortable rooms. We look forward to seeing you again.

"Amazing service, great location!"

5
Jenna D, Ocean City 02/06/2019

I just had a great stay at this best western! It had great views of the water, yummy breakfast, clean nicely furnished rooms, and most of all top notch customer service. We were greeted by Sonya at the front desk, and after a long drive she brightened our day. It's so nice to see people who like their job, and genuinely care about the guests happiness!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. Our staff is here to welcome you to the hotel and to make sure you enjoy your stay. Sonya is a valued employee who goes out of her way to demonstrate our commitment to hospitality. Enjoy a deluxe continental breakfast, sunset views from your room, and great seafood across the street.

"Best service ever"

5
michaelbD255RW, Germantown, Maryland 01/06/2019

I came to the best Western after booking on line and since I don't do that often I was kinda nervous. As soon as I got to the front desk Sonya was more than helpful. She got everything together for me, told me about local places and told me about deals at all the restaurants in walking distance. I would come back just because she works there!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. Sonya is a valued member of our team. She makes sure the guests are happy and welcomes everyone to our establishment.

"very professional staff, clean and tidy. great breakfast."

5
User 29/05/2019

clean, very modern, updated and roomy. food at breakfast was great, many choices staff was nice ,helpful and professional . checked in late nite with nick and dealt with Sonya during the day and checkout. Both excellent people

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the compliments on our professional staff, clean rooms, and great breakfast. Our staff is here to assist you with all of your needs.

"Best Western great place to stay"

5
User 28/05/2019

Very friendly staff (front desk, house keeping and breakfast staff) Fast check-in, explained all the amenities available. Great location close to all the restaurants, walking distance for most places. Front of hotel can see the view of the bay, beautiful! Rooms were clean and spacious. Has high speed internet, easy to access. Love staying at this hotel!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful remarks. We appreciate you taking the time to let others know about your experience. It is delightful to know that you enjoyed our friendly staff, clean rooms, and easy access to bars and restaurants. We look forward to seeing you again.

"Fishing Trip"

3
User 28/05/2019

The hotel is average, our bathroom toilet was dirty but overall it was okay. it's convenient to a lot of restaurants and bars within walking distance. The view is nice if you get a bay view window, the balcony to the room is a walkway lined with chairs and is shared with all guest

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We welcome all of those who come to the Narrows for fishing. What a wonderful way to spend the day. The fish are biting and everyone is having a good time. Relax after a day on the water watching the sunset from our balcony or enjoy a fabulous dinner at one of the restaurants across the street.

"Wonderful Stay"

5
qnoorani, Washington DC, District of Columbia 27/05/2019

Enjoyed staying at the best western over memorial day weekend. The staff is very kind and friendly. The hotel is walking distance from fisherman's Inn and Bridge's as well the Jetty. Highly recommed if you are looking to stay the night after having a few drinks at the Jetty.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
What a beautiful Memorial Day Weekend on Kent Narrows. The bars and restaurants were busy with travelers enjoying the Holiday weekend. The weather was gorgeous and it was a great time to hang out with friends and family. Thank you for your response and we are delighted that you enjoyed your stay with us.

"Ms"

5
User 18/05/2019

We loved our visit. Motel was excellent for our needs. Close to shops, restaurants and bars. We love this area and will be back to visit. Grasonville is a hidden treasure most people don't know about.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Welcome to Kent Narrows. Enjoy our delicious seafood restaurants, enjoy happy hour at one of the dock bars, and enjoy a walk along the Trail. The outlets are 3 miles away and the local beaches offer a great day of relaxation. We look forward to seeing you again.

"Great Stay as always"

5
Happiness08264318756, Portsmouth, Virginia 10/05/2019

Second time at this motel to visit family, this time to pay homage to my father who had passed away within a week of our stay. AS always the staff was accommodating, even ensuring that we could check in early. With everything else weighing on my mind, the ease, convenience and comfort of the Best Western Kent Narrows added to making a tough trip up a bit more pleasant. Thanks!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our thoughts are with you during this difficult time. We thank you for your comments.

"Great Location"

5
Rich H, York, Pennsylvania 06/05/2019

This place has clean rooms, great front desk staff and a convenient location. We checked out before breakfast was served so Tim (front desk) made sure we had a to go bag with bagel, fruit and a bottle of water. We all appreciated the breakfast to go and enjoyed it while the boat headed to the fishing spot. This place is not the Hilton but a great value with great staff!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted to host fishing groups and hope that everyone has a great time on the water. Our grab and go bags are ready for those who have to leave before our breakfast starts. Thank you for enjoying our clean rooms, great staff, and convenient location. Be sure to check out the restaurants and dock bars, all within walking distance to the hotel.

"Stopped over enroute to Florida "

4
User 05/05/2019

Excellent area with lots to do. Clean room and friendly staff. Hats off to Naomi (Front desk) for helping us with locating tires for our bike trailer. Tires were worn to the core. Also Tim at the front desk was friendly and helpful for numerous questions we asked. Thanks again!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing Naome and Tim for their friendliness and helpfulness.

"Great experience"

5
User 29/04/2019

I had a great experience. The staff were nice and the room was clean and big. The front desk guy helped us accommodate our needs. The location of the hotel was good too and the neighborhood was quiet.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write a positive review. We appreciate the feedback. It is wonderful that you enjoyed the clean room and friendly accommodations. The location is perfect for relaxing by the Eastern Bay. Enjoy the restaurants, dock bars, walking trails, and outlet center. We look forward to meeting everyone this summer and welcoming all of our guests to the beautiful and scenic Kent Narrows.

"Comfortable and Convenient"

4
Jmw0531, West River, Maryland 29/04/2019

Stayed at the Best Western for a friends wedding in the area. The hotel was clean and the bed was comfortable. The location was great with many bars and restaurants in walking distance. The rooms looked to be recently remodeled. The breakfast was surprisingly good. Would stay there the next time I'm in the area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the positive remarks and are delighted that you were able to visit Kent Narrows for a friends wedding. This is a lovely area for weddings and is quite a popular destination for brides. The wedding venues offer a beautiful view of the Chesapeake Bay. Thank you for staying with us and may your travels bring you much joy and memories to share for a lifetime.

"21 day stay"

3
Maps33661042338, Ridgely, Maryland 25/04/2019

Hotel, breakfast and staff were great and helpful but if you want to use the hot tub you better make sure the manager is there to turn up the temperature and then wait for an hour or so if you want the water hotter than 90 degrees. If you like cold water tub then go for it. I just like my hot tub water "HOT" or at least over 100 degrees. I am just saying not for me!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your 21 day stay. We are so glad that our amenities worked out for you. The electric hook up that we provided you for your camper must have worked out nicely. Everyone has their preference when it comes to the temperature of the pool and hot tub. We maintain our temperatures per Maryland regulations. The one time that the manager had to turn up the temperature was due to a malfunction with the heater. So, please, enjoy our hot tub and always ask for assistance when needed. Do not wait until you have checked out to complain about your stay. We are here to make sure you enjoy all of our amenities, especially if you are staying 21 days.

"Management is Awesome!"

5
Margie B, Virginia 23/04/2019

I arrived here and there was a problem with my arrival date. I had booked through a travel website. The Manager, Sonja, immediately assured me that there was not going to be a problem and took care of me quickly, politely and professionally before I became too distressed at arriving from out of town to attend a funeral and having my arrival date incorrect. I found the rooms to be very clean. Pricing was very affordable and a great value. Being a business professional myself, I was struck by the sense of ownership Sonja exhibited every time I saw her during my stay. She was very aware of everything and small details in lobby and cleanliness throughout. It is very rare anymore to receive such great customer service with friendliness, and actual CARING of guests! This is a major chain but Sonja's personal touch gave it a small town friendly feel. She made me feel as if I was a guest in her own home. I will definitely stay there again, and recommend to anyone! Thank you so much for going above and beyond!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are proud of Sonya and her work ethic, dedication, and commitment. Our guests should be made to feel like a guest in our home. We thank you again and wish you the best on future travels.

"Best hotel on the island"

5
Devious80, Bethesda, Maryland 19/04/2019

The best spot for families, couples and just to stay in general. Very clean and friendly staff. Clean indoor pool, jacuzzi and sauna. Complimentary breakfast. Walking distance to all restaurants and bars. Best hotel on the island !!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that you enjoyed your stay. Please come back to enjoy our indoor pool, jacuzzi, and sauna. Relax at one of the dock bars while enjoying live music.

"Fun stay"

5
User 19/04/2019

It was great. Me my wife and my kids had a wonderful time swimming in the pool. The rooms were very clean and comfortable. Beds were very soft. Then in the morning the continental breakfast was extremely good all across the board. That definitely won't be our last time staying there. Appreciate the service!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that you enjoyed your stay with us. Please come back anytime to enjoy the indoor pool and the deluxe continental breakfast.

"Everything we wanted/needed plus"

4
Brian W, Ottawa, Ontario, Canada 18/04/2019

We picked this inn for its location, being about halfway home from our winter in Florida. We needed only very quick and basic accommodations, and the Inn certainly supplied that. What were nice extras were the popcorn in the lobby, the charming location and the proximity of a delightful seafood restaurant just across the street. The check-in clerk was fun and helpful. The internet worked perfectly and the breakfast was "right on."

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay with us. There are so many nice restaurants, all within walking distance. The Jetty Dock Bar is also a great place to relax and unwind, while listening to great bands. We thank you again for being our guest and look forward to your next visit.

"Overnight Great stop on way to DC"

5
Cmp6544, Avon By The Sea 14/04/2019

Hotel has been renovated since last time we stayed there. Very accommodating. My husband needed bars in bath so they changed our room with no problem. Restaurants are within walking distance and great choices They have breakfast in the morning. The rooms are large and comfortable. Very clean. Staff were quick to answer questions and make recommendations. Would definitely return

"Clean, comfortable stay"

5
sweetone7, Germantown, Maryland, United States 12/04/2019

Room was clean. Bed was very comfortable. Great channels on the flat screen tv, even shopping channels! No noise at night. Great location to the Jetty Restaurant and Dock Bar for great food and live entertainment; Fishersman Inn for good seafood; Red Eye Dock Bar; Annie's Restaurant. A very good selection of items on the included breakfast (yougurt, waffles, bagels, coffee, tea, juices, fresh fruit, pastries, etc.). Great front desk staff - friendly, accommodating, helpful and very professional and welcoming. Stay here every time we visit Kent Narrows.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the positive comments regarding the comfortable bed, clean room, great channels, and convenience to seafood restaurants. Enjoy our continental breakfast with make your own waffles, eggs, sausage, biscuits, yogurt, cereal, and coffee. Our staff is here to make your stay more enjoyable. We look forward to your next visit.

"Waste of Money"

1
jayme_f410, Annapolis, Maryland 07/04/2019

We were going to stay at the Best Western, Kent Narrows after a day on Kent Island enjoying the beautiful waterfront views, bevies and restaurants. We booked a bay front the in advance and arrived for check-in. We entered the room and left 5 minutes later. The room was dark, dingy and a stuffy stale smell. The bathroom had hair dried to the side of the tub and the carpet looked like it hadn't been vacuumed in weeks. I called for extra pillows (due to chronic back pain, and extra pillows are needed for support and comfort) and was kindly told “I don't know if we have even extra pillows” i don't understand not having extra pillows available. What happens if they become stained or soiled and the room needs new pillows before the next reservation?! Our bay front room was a joke. You could barely see the water over the roof and to side of the restaurant across the street. We left and didn't stay the night. What a dump. When booking I was debating between this hole in the wall and the Hilton across the street (which is bayside, water front) which was almost twice as much, but would have been worth the extra money.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We understand that our hotel may not be for everyone. We appreciate the positive reviews from guests who enjoy staying with us. I sometimes wonder why some guests have to rant about not liking a place when it would be more professional to simply state that the place wasn't for us. Our goal is to provide clean, comfortable, and affordable accommodations. We hope to continue to be a place where guests enjoy our deluxe breakfast, our indoor pool and hot tub, and our beautiful views of the Eastern Bay.

"quiet and peaceful"

5
User 04/04/2019

the place is nice. the rooms were clean and the beds looked really nice. the bathrooms were neat and clean. the tv worked fine. the building was really quiet and I didn't have to worry about noise coming from the next room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive review. It is wonderful that you enjoyed our clean rooms, comfortable beds, and quiet atmosphere.

"Spur of the moment getaway!"

5
Patricia M, EAST BERLIN 03/04/2019

Room was clean , staff very friendly. Great View of marina and the water. Would definetly stay there again. Requested water view and adjoining rooms and everything was met. Did not have the breakfast but everything looked good. Did have plenty of coffee though

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the comments. Kent Narrows offers great views of the marinas and the water. Our staff is here to accommodate your requests. We look forward to your next visit.

"Nice Place"

5
User 30/03/2019

Traveling up from FL and checked in very road weary after fighting D.C. traffic. Was met by an extremely friendly woman at the front desk who pointed me to the Jetty. Had a great night. The hotel is clean, comfortable, affordable and old school. Half as much as another chain nearby.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit and thank you for your positive comments. Kent Narrows is a wonderful place to rest and unwind after fighting the DC traffic. The area is full of delicious seafood restaurants and dock bars. Relax by the Eastern Bay while enjoying a gorgeous sunset. We look forward to seeing you again.

"Weekend Getaway"

5
User 25/03/2019

The room was clean with a great view of the water and marina area. Staff was friendly, complimentary breakfast had everything you could want, hotel was close to all the restaurants. Two thumbs up! I would definitely stay here again in the future.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive comments regarding the clean room, the great view, the friendly staff, and the complimentary breakfast. We look forward to your next visit.

"Best hotel stay, I'd highly recommend"

5
justin_hamilton77, Springfield, Virginia 23/03/2019

I had a wonderful stay at the Best Western Kent Narrows Inn hotel. I wanted to go to Annapolis for the day during my trip. I chose to stay at this property due to research of what amenities I wanted for my hotel stay. When I checked in, the front desk agent Tim was friendly and welcoming. I was recognized as a gold elite member with Best Western Rewards where I received a welcome gift and a space available room upgrade. The popcorn in the lobby was a nice touch. The room was nice and clean with an amazing bayview. The pool and hot tub were great to use and wind down for the night. Sonya is a great front desk agent, she interacts with her guests well and my friend and I had great conversations with her. I would highly recommend this Best Western hotel property. I would like to stay here again when I plan to come out this way.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being a Best Western Rewards Member. We appreciate the loyalty to the brand. Thank you for recognizing our staff. We are here to help you enjoy your stay. We look forward to your next visit.

"Served purpose"

3
User 20/03/2019

The room served its purpose. When I first arrived used the ladies room near pool a large metal bar fell in bathroom stall , striking me. I informed the front desk , they barely acknowledged me. They were nice enough to give me another room the 2nd night when the TV in my room went in and out of connection . Other then that , it was average.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any miscommunication. The manager did ask if you were okay and then the maintenance staff was contacted immediately. The manager and the maintenance staff quickly repaired the metal bar in the ladies room. Our first concern is for the safety of the guests. Once again, we apologize for the metal bar falling down and we are glad that you are okay.

"Newspaper Consultant"

5
Kent_Island_Maryland, Stevensville, Maryland 19/03/2019

This location is EXCELLENT because of Sonya, the Front Desk Manager. This is my home away from home for the month of March and because of her it felt like home. Lobby is exceptionally clean rooms are excellent and breakfast is wonderful every morning!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the kind words regarding Sonya and her excellent guest service skills. Our staff is always here to greet you and make you feel welcome. Please do not hesitate to ask for any help. We are here to make sure you enjoy your stay. We always look forward to your return.

"Awesome trip"

5
User 18/03/2019

This hotel is always my first pick when I have family visiting. The rooms are very clean and the service is accommodating and helpful. I haven't tried the pool and sauna, but they seem great. The Kent Narrows is also a beautiful sight to see in the spring and summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. The weather is warming up and soon it will be time to sit outside of the room and watch the activity on the Eastern Bay. Watch the sailboats, enjoy the view of the sunset, and relax while reading a book.

"Solid accommodation - pet friendly"

4
DebWS, Frenchtown, New Jersey 16/03/2019

We travel with our cat and seek pet friendly locations. The Best Western offers a good value and welcomes pets, a plus in my book. The front desk reception was friendly and helpful offering a choice of floor as well as recommendations for dinner. The room was clean and has a refrigerator, microwave, and in-room coffee. HBO was a plus for my husband. The breakfast has a great choice of food and is very clean. There is a friendly employee who greeted us warmly. Another plus! Pricing is great and the receptionist was sure to check if we had any discount options. A good value for a clean and friendly hotel.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. Our staff loves greeting the pets that stay at the hotel. We are delighted that you enjoyed the clean rooms, the complimentary breakfast, and the great deals that Best Western has to offer. We look forward to your next visit.

"Frequent this property..disappointed this time."

3
User 12/03/2019

We stay here frequently because we have friends on Kent Island. Usually it is satisfactory. This time our room smelled of cigarettes and we had to move (and we were on a tight schedule). The next day we advised the maid that we were leaving. Six hours later we returned to a dirty room and had to find someone to give us fresh towels. Don't be afraid to speak up. Of course if they had been busy we might have been in real trouble as smoke gives me a headache.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any smoke odor. Our staff is mentioning the no smoking policy to each guest at check in. Unfortunately, there are guests who ignore the rule and smoke anyway. These smokers are ruing the stays for other guests and we only wish they would obey the no smoking rule. It is very easy to walk out of the room and go downstairs to smoke in the designated areas.

"Good experience at BW"

4
Jo J, Rehoboth Beach, Delaware 04/03/2019

We had a Jacuzzi room with a king-size bed. The room was very clean, the front-desk and breakfast staff were great. The hotel is a bit of a throw back to 1960s motels - other than the odd placement of entrances to the pool and the breakfast room, we found the hotel a good place to stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We recently were inspected by Best Western corporate and received a favorable rating from the inspector. It is wonderful to read that you enjoyed our clean room and our complimentary breakfast. The heated indoor pool, hot tub, and sauna are a great way to relax during the cold weather. We hope everyone enjoys their visit to Kent Narrows and be sure to visit the visitor center for a calendar of the upcoming events.

"Overnight stop on trip from Florida to Connecticut"

5
Peter J, North Haven, Connecticut 04/03/2019

We had a nice room on the fourth floor overlooking the harbor. Exterior hallways were not a problem, as they also served as a balcony from which to watch boats. We were referred to a great seafood restaurant just across the street. King sized bed was comfortable with abundant pillows.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Isn't the view from the 4th floor just breathtaking? What a wonderful way to relax and unwind. We recently purchased new chairs for the outside of the rooms. We hope everyone has a chance to sit on the balcony and enjoy the views of the Eastern Bay. Be sure to catch happy hour or a casual dinner at Fisherman's Inn.

"My second visit went well"

5
Joooles_m, New Hartford, New York 21/02/2019

I'm a frequent frugal traveler increasingly willing to pay a bit more owing to horrible guest experiences recently. This hotel is in a pleasant location for an off-season escape. I found the prices reasonable, with clean rooms that lack nothing, with lovely bayfront views and hot tubs in some rooms. Some (but not all) of the front desk staff are pleasant and well trained. I like the private access to the rooms via elevator at one end of the property, with carts conveniently located to carry up your stuff. The area offers great shopping, dining and tourism options. The breakfast is decent but certainly not anything to rave over (please, no more dry / fake scrambled eggs!!). On my last day I found out this is an Indian owned hotel. At the risk of sounding like a racist -- believe me, I'm not -- I've had frightful treatment by Indian hotel owners in the past. In this case, thank goodness, the Indian owner stayed out of the way and let the franchise quality standards and the property's natural benefits make for three great nights for me. Let's hope that won't change.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. Our new owner is dedicated to improving the property and we continue to work on improvements. Our staff is here to welcome you to the area and to make your stay enjoyable.

"Reasonable Price and Clean"

3
Beachy722Maryland, Maryland 20/02/2019

We stayed here for one night. The room was clean and comfortable. We had booked a king room, but when we got there the front desk staff recommended a queen room because the cold affects the locks and she said the the king room lock wouldn't work. We decided on the queen room, got to the room and the lock would not work. We had to carry all of our stuff back down to the front desk. She gave us a king room, but had to go up to that floor and open the room for us. This was inconvenient and strange.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the review and the remarks about our clean rooms and reasonable price. We apologize for any interruptions with check in and will investigate the lock issue. We are not sure why the locks were malfunctioning and will check each lock. We are glad that the front desk assisted you with getting into the room. Once again, thank you and we apologize for any inconvenience.

"Best Western Grasonville"

3
User 19/02/2019

When the hotel is not fully booked, the experience is good. When booked, the noise level can be a bit much. The cleaning staff can be better. All too often they do not replenish all of the items in the room and leave items from a precious stay (i.e. candy wrappers, etc) in hard to reach places (like behind the night stand, under bed).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination on the weekends for weddings, groups, and those who want to unwind at the Jetty Dock Bar. Our front desk is staffed 24 hours a day to assist with any noise issues and housekeeping issues. Please do not hesitate to let us know how we may make your stay more enjoyable. Of course, if any guests are being too loud, please let us know so that we may have the opportunity to correct the situation. We wish for all of our guests to relax and unwind while visiting Kent Narrows. Please be respectful of other guests and thank you for making us your choice when staying in the area.

"Best Western Inn"

5
Rita H, Hyattsville 13/02/2019

Had a pleasant stay and awesome continental breakfast. Tim at the front desk was very accommodating. Only problem was we paid with a debit card and it took days for the charges to come out right at the bank.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. The authorizations are released by the hotel at check out. However, the bank then releases the authorization back to your account. This may take up to 10 business days. We appreciate your positive comments regarding Tim at the front desk. We hope everyone enjoys our continental breakfast. Thank you again and we look forward to your next visit.

"Very good experience"

4
CYoungster, Rock Stream, New York 13/02/2019

The room was clean and Breakfast was good. We had stayed in a best western previously and that room was not clean. The staff were friendly and the lobby area was nice and clean too. It was at your best western that I was told about the promotion (3rd night free). The previous one did not.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Best Western Rewards Members who register for the current promotion prior to their first stay will get a FREE night after eligible stays between February 4, 2019 and April 14, 2019.

"Good Stay"

4
bkurtz7, Perry Hall, Maryland 11/02/2019

The hotel is located just off of RT. 50. Located directly across from the Fisherman's Inn Restaurant and less then 2 miles from 4 other restaurants. Friendly staff, the room was clean the bathroom was clean. The only complaint I have is heat unit was noisy when your trying to sleep and the unit kicks on. Besides that it was a good stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your visit and thank you for the review. Our staff is ready to welcome you to Kent Narrows. The restaurants are serving delicious oyster stew, crab cakes, and more. Harris Crab House is offering an oyster feast every Friday night during the winter. Enjoy happy hour at the Jetty Dock bar and then dance the night away with the live bands.

"Check the room first!"

1
Anjrub, Providence, Rhode Island 05/02/2019

Shouldda read the other reviews first. We stayed here one night on Friday the 18th. For the good part - the check in went without a hitch. There were two male clerks at the check in desk and both were extremely helpful. That's where the good experience ended. The room where we stayed, Room 123, smelled distinctly of urine which we didn't realize until it was too late to request a room change. We arrived late, quickly put our things in the room, went out to dinner and came back. Exhausted, we got into bed and then realized the problem. It was too late at night and we were too tired to request a room change which we definitely should've done. We called after we left - as a courtesy to report the issue. When we recommended that the staff thoroughly clean the room before they let anyone else stay there the woman we spoke to on the phone was completely disinterested in doing anything about our report. If anyone needs to stay at this place, I would strongly recommend thoroughly inspecting the room before you actually spend the night. The customer service after you've left is horrible.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for sharing your travel experience with us. It is disappointing to read that your room smelled of urine upon your arrival. Our rooms are inspected daily and rooms that are pet friendly are treated for pet odors. Aside from the pet odor, we do hope you found the room to be acceptable and that you enjoyed our complimentary deluxe breakfast. Please do not hesitate to contact the desk for any concerns. We are here to help with your stay and appreciate your feedback. Housekeeping was alerted by the front desk after you called and the desk clerk was not at all disinterested in your report. On the contrary, we acted immediately to rectify the situation and make the room pleasant for the next guest. We appreciate your understanding and thank you for visiting the Best Western. We hope you make this your first choice on your next visit.

"Quick stop"

2
User 27/01/2019

Decent people. Antiquated facilities. The building is a relic from the 1970's. Horrible reservation service. Skip the 800 number. Reasonably clean but old facilities. Decent service and quality of breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our goal is to provide quality service and clean accommodations. We appreciate your feedback. Contact us directly when planning to visit. When reading other reviews, you will see that this is not what our guests expect from us. We wish you the best whenever and wherever you travel.

"Big Disappointment"

1
Q5225DXroberte, Cambridge, Maryland 25/01/2019

Well located. Lots of potential, We are regular Best Western frequenters but very disappointed in this one and does not live up to the Best Western standard. Located on Kent Island, MD on the Eastern Shore side of the Chesapeake Bay Bridge. Check in not pleasant. The clerk was abrupt, unfriendly and had an attitude. Beware that the advertised price is not what you pay upfront. Pay an extra $10 for a water view. The advertised rate had a view of a bunch of wild bushes and brush. The view water was top of buildings. After the credit card went through there was an additional $25 charge which was not disclosed. When asked about it, it was an “amenities fee” in case we vandalize the unit. My husband and I are in our seventies, non smokers. I can not recall a single time we have been charged this at Best Western. The extra charge was reversed on check out. Once in room the TV didn't work at all. Picture of RCA dogs when turned on and nothing else. Two different people tried to fix it with no results. Had to move to a different room. TV did the same thing, but they did manage to fix but TV still lost signal occasionally. The men who tried to fix TVs said they were doing some wiring on the floor above us. Amenities cheap. Coffee maker was very small and came with coffee “tea bags” to place in what appeared to be a disposable tray. This is too long, but bottom line this is the worst Best Western we ever stayed in and do not recommend. Gave it a one star only because there is a great restaurant across the street.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Although we are disappointed by your response, we understand your frustration and wish your experience had been better. Our rates are different for the bay side and the highway side of the building. We do offer an upgrade fee for those who wish to switch to the bay side. Since the bay side is preferred more, the price is higher. Incidentals authorizations are taken from each guest upon check in. This is automatic at check in and the authorization is released upon check out. A sign is at the desk explaining the policy. This authorization is to cover any additional expenses that may occur during your stay. We thank you for giving us a try. We will continue to strive for better service and our guests will enjoy the water view, the restaurants, the indoor pool, and all that Kent Narrows has to offer.

"Best Western Grasonville visit"

4
User 22/01/2019

Visit was fine. This visit had the room clean. Being on an upper floor afforded a more quiet visit which was very much appreciated. The winter months have less people staying at the property. There are lots of local places to eat

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. Kent Narrows has many wonderful restaurants within walking distance. The winter months are quiet and a wonderful time to enjoy the views of the water and the sunsets.

"Clean Rooms and Friendly Staff!"

5
User 14/01/2019

My boyfriend is from Kent Island so we stuff in the area about once or twice a month. We have stayed a few other hotels in the area and this one so far has been the best bang for our buck! The rooms are always clean, the free waffles are pretty good, the location is prefect as its just off of 50 and with in walking distance to a few good bars and restaurants, the Wi-Fi is reliable too. I live in the mountains so I really enjoy getting a room with a view of the water. The lady breakfast room is very personable and remembers us every-time. Sonya at the front desk is always very nice and easy to work with too!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy our lovely views of the Eastern Bay. The front desk staff is here to welcome you and assist you with any needs. Dine at the waterfront restaurants, enjoy happy hour at the Jetty, or take a relaxing walk along the Cross Island Trail.

"Good value for money"

4
judimama04011, Brunswick, Maine 17/12/2018

Wish we could have stayed in prettier weather, but we still enjoyed it. Friendly folks at front desk, comfortable bed, clean rooms. Very reasonably priced. Swimming pool looked inviting. Bet there's a good view in nice weather.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and your positive review. Kent Narrows is busy in the summer months and our guests enjoy the view from the 3rd and 4th floors. The restaurants and dock bars offer beautiful sunset views while dining and enjoying some cocktails. There is a walking path that takes you to the Bay Bridge and the beach at Terrapin Nature Park. Our staff is ready to help you with any requests. Please come back and enjoy Kent Narrows in the summer months.

"Enjoyed our stay."

5
NanaPoppa, Cumberland, Rhode Island 03/12/2018

Second stay here, perfect stop over to and from Florida and avoid DC. Clean and comfortable, nice view if you are on the by side. Breakfast has even improved since are last stay in June...my husband loved the kielbasa links.Not Hillshaire farms...more like a real polish sausage (I'm polish) Our room had an ADA, comfort height toilet, great for us with issues.. Best thing, great restaurants in the area to give yourself a treat after a long day of diving....

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing our breakfast options. We are trying to expand our menu and offer items that the guests will enjoy. Kent Narrows is an excellent stopover for those traveling South for the winter. The restaurants are ready to offer you the best in seafood selections and all of them are decorated for Christmas. We look forward to welcoming you to Kent Narrows.

"Highly Recommend"

5
R J, Massillon, Ohio 03/12/2018

We were traveling for business and looked for a comfortable spot for the weekend. What a bonus this hotel and area provided. The hotel staff is very friendly, popcorn in the lobby, rooms are nicely decorated and provide a beautiful view of the marina, water and sunsets! Also several restaurants and bars across the street which is walkable. Highly recommend The Jetty for great music, food and conversations. We were here during the off season and it was a slower pace. Will be back next time in the area and bring a bag chair to sit outside the room. P.S. Front desk Sonia - super job!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write this lovely review. Sonya, Tim, Jasmine, Debra, Nick, and the staff are always delighted to welcome you to Kent Narrows. The restaurants are within walking distance and have great seafood menus. Harris Crab House offers an oyster buffet on Friday evenings. The Jetty offers great live music, happy hour specials, and sits right on the water. What a lovely view of the sunset! When you come back in the Spring, we will have chairs outside the rooms to enjoy the atmosphere. We look forward to your next visit.

"Would Recommend"

4
tscites, Greenbelt, Maryland 03/12/2018

I would recommend this hotel. We stay here frequently. Very nice people - rooms are nice. Its location is very good. The free breakfast is also very good. Always stocking and plenty of food choices. It is a good hotel.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate you taking the time to compliment the rooms, location, and breakfast.

"Thanksgiving with family"

5
User 29/11/2018

The front desk is very friendly and was an easy and quick check in. The entire property is very clean and nicely furnished. And the location is wonderful for the proximity to our family and restaurants.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you were able to enjoy your Thanksgiving with family. We appreciate the positive comments.

"Family trip"

5
Priscilla W, Chocowinity 25/11/2018

Everything was outstanding...from check in to check out. Our family was accommodated very well and we will absolutely return on our next visit. We booked 11 rooms total for a two night stay and everything was outstanding...

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so happy that you enjoyed your stay with us. Family time is important and it is important that the hotel makes you feel welcome. It is wonderful that you were able to spend time together. Our staff enjoyed having you as guests and we look forward to your next visit.

"Surprise Find"

5
Earl F, Mantua, NJ 17/11/2018

The room was clean and in well working order. Hotel location is in an excellent spot with nearby bars and restaurants within walking distance.Only a short drive to Annapolis to give you something else to do in the area!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you so much for recognizing Kent Narrows as an excellent spot for bars and restaurants. The restaurants are serving delicious oyster stew. Harris Crab House has an oyster buffet on Friday evenings. We are delighted that you enjoyed your stay with us. Thank you again.

"Enjoyed my stay"

5
cfrisco7130, Hollywood, Maryland 13/11/2018

very friendly staff ,clean rooms and beautiful view. i am a travel agent and was visiting the area!! loved the fresh popcorn in the lobby, the hot breakfast in morning. I will stay here again on next visit to Kent Island.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We are delighted that you enjoyed your stay. There are many things to do while visiting Kent Narrows. The Queen Anne's County website is full of details. We look forward to your next visit.

"Kent Narrows Eastern Shore MD"

5
User 09/11/2018

Nice Hotel, clean. Staff friendly and helpful. Indoor Pool and Fitness Center. Breakfast was very good, as well. Cable Tv not working correctly during my two week stay. Would have been nice on rainey days to be able to watch movies that were offered but unavailable.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We apologize for any interruption with your satellite television service. We understand how frustrating it may be to not enjoy a movie on a rainy day. Management is working with Direct TV to correct the situation. We are delighted that you enjoyed the indoor pool, fitness center, and breakfast.

"Not as new as I would have liked."

3
Jane P, Baltimore 06/11/2018

This is a very average hotel, I enjoyed the stay but wish the hotel was a little more updated. The staff were friendly and helpful. The pool was big and patio was nice. Our room entrance was on a balcony facing the road so not a great view.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows is located by the Eastern Bay. In addition to being within walking distance of many area dining destinations, we offer accommodations that help make your stay more enjoyable. From having an indoor pool, hot tub, sauna, and a deluxe continental breakfast, we offer our guests a comfortable stay.

"Very nice all around...but..."

4
Hammstah, Hammstah 03/11/2018

This hotel is super-easy to find, has ample parking and a homey lobby. Upon check-in, the clerk was so pleasant and helpful. Check-in was easy and fast. The lobby has plenty of space to sit, hang out or organize. It has the typical one-computer-and-printer "business center," nice furniture, free coffee, tea and popcorn, newspapers and more. Adjacent to the lobby are the indoor pool and luke-warm hot tub. The deck was clean and there was no over-chlorinated smell nor moldy smell. The one elevator is on the back side of the hotel. Groan...I have a fourth-floor room tonight. I should note that this BW is really a four-floor motel with a nice lobby. The room is spacious enough and well appointed, but the carpet is very dirty and the furniture looks worn. However, the mattress is excellent. The heating works well and is clean. I dis not watch TV or use the internet.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the feedback.

"Oh my!"

2
boys2, ft.lauderdale 29/10/2018

Do yourself a favor and skip this one, there are several others close by. We stayed there because it was close to the restaurant we were to visit for crabs. They should start over on this hotel. Catwalks our front with plastic chairs where the customers sit and smoke . Dreadful!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We welcome everyone to enjoy Kent Narrows. Sit outside and enjoy the sunset and the wonderful view of the Eastern Bay. There are several seafood restaurants within walking distance and do not forget about the Jetty Dock Bar. Our recent renovations have been recognized by our valued guests and they appreciate the work that is being done to improve the property. Thank you to all of the visitors who have enjoyed themselves and continue to return each summer.

"Very peaceful"

4
lorles17, Washington, District of Columbia, United States 27/10/2018

Even though I was next to a highway, there was very little noise. The bay with the boats was across the road and I could sit outside my room to enjoy the view. Room was very nice and clean. Staff were very helpful and guided me to local places.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your kind words and thank you for staying with us. Whether the room faces Route 50 or Fisherman's Inn, the view is spectacular and the disturbance is minimal at best. Take a moment to browse the brochures in the lobby and visit the local welcome center for all the information on the area. Queen Anne's County has much to offer and we hope you enjoy your visit.

"Nice"

4
BrianM08086, West Deptford, New Jersey 22/10/2018

Good, no-frills hotel, that is fairly priced. Rooms are clean and comfortable. Nice view from the upper floors on the bay side of the place. Restaurants/Bars within walking distance. Would definitely recommend.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the remarks about the nice view from the upper floors. Our staff is working hard to maintain the property. Our rooms are receiving a fresh coat of paint and the rooms are receiving a thorough inspection by our maintenance staff. Enjoy a delicious meal across the street at Fisherman's Inn and then party at the Jetty Dock Bar. We look forward to seeing everyone.

"Great halfway stopping point."

4
Cheryl P, Newport News, Virginia, USA 20/10/2018

Staff at this hotel are very friendly and accommodating. Rooms are clean and welcoming but evidence of repairs were noticeable. Morning breakfast was nice. Good coffee, pumpkin waffles and lots of choices. Loved the view from my window. Don't choose room 315 as it is right next to the elevator and there's noise as people get on and off.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Many visitors traveling from New England to Florida choose to stop at the Kent Narrows for the wonderful restaurants, dock bars, and views of the sunsets. We are delighted to have you as our guests. Please enjoy the deluxe continental breakfast, the indoor pool, the hot tub, and the sauna.

"Wedding Stay"

3
Tracy D, Freeport, United States 19/10/2018

The hotel itself was your typical Best Western but the check in staff was extremely rude and very condescending. The same staff member one night after check-in called the police on one member of our party because he was being insistent on the fact that he had a room reserved with the clerk claiming he didn't. The clerk called the female in the party a lier and one of the other men who witnessed the event a lier as well . The police did come and when the bride showed them her reservation they ended up talking the clerk into giving the couple a room. The clerk had refused to look at her reservation that she had on her phone. Other customers witnessed the event and one couple who were looking for a room left and said that they wouldn't stay there because of the upsetting situation. Clerk's name was Tim and he was totally out of place on both occasions.

"Class Reunion"

5
User 16/10/2018

Very clean rooms, Beds comfortable. Staff very helpful. breakfast in the morning outstanding as well as complimentary coffee and pop corn. Only complaint is not restaurants close to hotel that were not seafood. Other than that easy to find and would highly recommend

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write this review. We appreciate the comments and hope everyone enjoyed the reunion. The staff enjoys talking with the guests and sharing stories of the past. Next time you are in the area, visit Annie's Steak House. You will love the menu.

"Wedding weekend"

4
Victor F, Baltimore, Maryland, Usa 16/10/2018

We spent the weekend in room 417 with the sunken in hot tub. The room was very clean . The AC worked great. The biggest seller for this hotel is location location location. Your right in the heart of everything Kent Narrows has to offer. The manager of the hotel was 1st class sorry I wish I would have remembered his name.Would stay again . Thanks!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We love to see the wedding guests gather in the lobby waiting for the shuttle to take them to the ceremony. The desk staff always comments on how handsome the men look and how beautiful the women look. Thank you for being our guest and thank you for taking the time to write this review.

"Jesse James had a gun"

2
JAMES R, Baltimore, Maryland 06/10/2018

I understand that rates may go up on weekends and most BW's are individually owned but I wonder if corporate knows what is going on here. The Sunday to Thursday rate was $94 We were told Friday night would be $243. So we went outside and checked for a Friday rate and saw $134. Went back in and sales manager told us we were wrong period. I have been a platinum member since 2005 and have been 99 percent loyal to BW. We always stayed at BW if they were available in the place we were. But a $149 bump! Jesse James had a gun when he robbed people.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The rate you saw was a rate listed for the weekday. It is a good thing we are not at all like Jesse James. We are a hotel that prices itself based on the principles of supply and demand. This is a boat show weekend and a holiday weekend. If you were to check the online prices again, I assure you that you would see all of the hotels with prices similar to ours. We appreciate your loyalty to the brand. However, we will charge different prices on the weekdays and weekends due to the popularity of the area on the weekends. Please visit us during the week if you do not want to pay weekend prices. Our busy season is winding down, so our weekend prices will reflect the slower season. Thank you for your visit and have a nice day.

"Quick stay"

5
User 02/10/2018

We needed a place for rest and relaxation for the nite. Nice view, friendly & courteous staff, quiet room near the water, clean and everything that was needed was given. Nice pool too and thank you we will stay again.

"Last minute booking"

5
bfreeberger, Baltimore, Maryland 02/10/2018

The staff was great with a last minute reservation. The hotel is beautiful and clean and stacks up against any top rated hotel. The location is great with many Eastern Shore restaurants available within walking distance.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you. We appreciate the positive remarks. Our housekeeping staff is working hard to prepare the rooms and our front desk staff is ready to help with any questions. We even have Alexa in the lobby to answer your questions. Enjoy a fabulous meal at one of many seafood restaurants, all within walking distance. Welcome to Kent Narrows.

"Happy 46th Anniversary Celebration"

5
mmy1mouse, New Castle, Delaware 01/10/2018

Had a great time, as usual, but was kind of special anniversary celebration. Ready to go back again. Great food, love the crabs, they are awesome. Great atmosphere, sunset and morning views. Planning on going back very soon. Oh yeah, it's GREAT for kids too, so bring them along!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Happy Anniversary! We are delighted that you enjoyed your stay. The crabs are delicious this time of year and the oysters are now available. Enjoy the dock bars and watch the beautiful sunsets. The weather is here. We look forward to your next visit.

"Great View!"

5
Jay R, Greencastle, Pennsylvania 01/10/2018

The room was clean and neat, although not overly large. The bathroom was also somewhat small. The view of the bay from our balcony was great! The complimentary breakfast was good but the breakfast area was somewhat small and crowded.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our views from the balcony offers wonderful sunsets and a great time to unwind. The breakfast room is open from 7am to 10am on the weekends. We encourage our guests to arrive early as the room may get crowded close to closing time. We have the outdoor patio available for those wishing to eat outside when the weather is nice.

"A nice place to stay between Ocean City and home"

3
User 28/09/2018

Great view for sunsets on the south side, good breakfast in morning. Clean, comfortable and quiet, though our stay was during off season, (early Fall). Not far from Annapolis and plenty of hiking in area

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your compliments regarding our clean, comfortable, and quiet rooms. We appreciate the compliments on the breakfast and the great views of the sunsets. The off season is the perfect time to enjoy the walking trails and beaches.

"Great Last Minute Stay"

4
S T, Philadelphia, Pennsylvania 24/09/2018

This was a last minute decision to spend night in Kent Island, hotel is right out in front on main roadway in town. View of Narrows waterway from upper floors, plenty of parking and the breakfast was excellent - Will stay again !!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the comments. Our hotel is conveniently located off of Route 50/301 at exit 42. We are conveniently located across the street from Fisherman's Inn Restaurant. They offer fabulous meals and have awesome happy hours. We welcome everyone to enjoy their stopover and look forward to your visit.

"Wedding stay"

5
User 23/09/2018

The stay was great. The staff was fantastic. When we couldn't find Uber's, the hotel gave us a list of services we could call and it worked out great to get where we needed (Annapolis). Complimentary breakfast was nice as well.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is so wonderful to see family gathered together to celebrate a special occasion such as a wedding. The staff enjoys the interaction at check in. The guests look so beautiful and handsome as they gather in the lobby waiting for the shuttles. We are delighted that you enjoyed your stay with us. Thank you for letting us be part of the special occasion.

"White"

5
User 19/09/2018

We were upgraded upon arrival. Nice view of the bay and surrounding area. Hotel room was clean! The personnel was friendly and polite. We would definitely stay here again. Easy access to restaurants and highway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate the comments and the recognition of our friendly staff, and clean rooms. We are conveniently located to many fabulous seafood restaurants and dock bars.

"Good Service & clean"

4
User 18/09/2018

the staff is wonderful. The rooms are quite clean, but truly need updating. Quite an old hotel, but better than average. The breakfast was very disappointing. There is no character in the breakfast room. Not inviting to sit in at all.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for staying with us and appreciate the comments. Our staff works hard to prepare the rooms and the front desk is always available to help with any questions or concerns. The hotel is constantly being updated and has undergone a complete renovation in 2016.

"Room Needs Updates"

2
mmeillleur, Frederick, Maryland 16/09/2018

Great location for my 50th high school reunion, Room had peeling paint, wallboard dings, frayed carpet, tiny bathroom, get rid of the tub/shower and just have a shower. Overpriced given the condition of the room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your reunion. Everyone that we met with the reunion was very pleasant and looked like everyone enjoyed the event. We hope you were able to connect with classmates and celebrate the many memories.

"Attending a Wedding"

2
Joe H, Bixby, United States 15/09/2018

Felt more like a motel 6 than anything else. Standard room, did have a king bed. The TV remote worked part of the time. It would never change the sound. Was overpriced even for the area. The staff at the front desk for check in was friendly and helpful. They do serve breakfast on the week days until 9:30 but they were putting things away starting at 9 and she locked the door promptly at 9:28. There was free WiFi, and I didn't use the pool facility. They did have popcorn in the lobby as well as a beer keg, but it was empty and it didn't appear anyone was going to replace the keg. The front desk ignored the activity. No big thing, but if you are going to offer it - maintain it.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The beer keg was replaced on Thursday and was not available for the weekend use. The beer keg is used at the discretion of the management. We do offer coffee and popcorn in the lobby. Our breakfast is available weekdays 6:30-9:30 and on the weekends from 7-10. Our staff is here 24 hours to assist with any needs and requests. Please do not hesitate to ask the desk for assistance. We welcome our guests to Kent Narrows and wish everyone a pleasant stay.

"Not worth the $$$$"

2
mikemalone1037, Richmond, Virginia 15/09/2018

Two days here for a wedding. Big lack of attention to detail for the money. Room basically only had a once over from the previous guest. Thorough cleaning between guests was obviously not a priority. Just an overall feeling of poor quality of upkeep. Dirty stairwell and elevator, coffee station in lobby was sloppy, people smoking on balcony all night was annoying.Only employee I ever saw was at the desk, never saw anyone else. Took 3 trys to get my room keys to work at check in. Was told it happens all the time.TV couldn't get some channels. Front desk told my wife they know it but don't get it fixed.You could just tell this place only cares about getting your $$$$. Very disappointed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and are disappointed with your feelings about our product. Since taking over the property in 2015, many renovations and changes have taken place. We continue to work on improving the property and sincerely wish for all of our guests to enjoy their stay with us.

"Start Wedding venue plans"

5
easternshore71, Grasonville, Maryland 13/09/2018

Love the friendly staff, amenities and Breakfast is outstanding Close to many dining and entertainment venues, in the Kent Narrows area. Would recommend for those vising Annapolis as well. Close but out of the rat race.

"Ms Sheila Walter"

5
User 09/09/2018

It was a great stay. The room suited my sister's needs since she is handicapped. We loved the beer keg in the lobby. How cool is that. We will be back again soon. All of the accomendations were great. So close to the best restaurants. Thanks again.

"Best western kent narrows"

5
User 03/09/2018

The staff was wonderful. I requested early check in days in advance. The day of my stay they called me at home to let me know my room was ready. They were very helpful. The rooms are really nice and clean and what I liked most about it that its pet friendly

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. We appreciate the comments regarding our wonderful staff and our clean rooms. Pets are welcome (for a small fee) and our pet rooms are on the 1st and 2nd floor. The staff is always available to handle any requests and our housekeeping staff works hard to have rooms prepared for our guests. Thank you again for being our guest.

"traveling to ocean city"

5
William S, Johnstown, Pennsylvania 03/09/2018

needed place to stay the night this was perfect. very good breakfast included. Staff was very friendly and helpful. Rooms were very clean and nice. Had a nicer stay there than we did at our destination and paid more.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows area is a perfect place to stop on the way to the beach. The restaurants and dock bars offer excellent food and live entertainment. Whether relaxing at Big Owls Tiki Bar, The Jetty Dock Bar, or the Crab Deck, enjoy the atmosphere and stay for the sunset.

"Cleanliness"

1
User 03/09/2018

Nice clean rooms. Well taken care of everything in working order. Nice hot breakfast bar with everything from cereal to fruit to yogurt , eggs, breads and rolls, biscuits and gravy, juices and many other items.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for complimenting the cleanliness of the hotel. Reading the positive comments regarding the nice hot breakfast and the nice clean rooms, I believe this was intended as a positive review. The one ranking indicates a negative review. However, the positive comments lead me to believe you intended to rank us with a 5.

"Better than we expected"

5
User 02/09/2018

Clean quite room, nice service and good breakfast. We needed a place to stay for a few nights and picked BW because it was closer to the Bay Bridge Airport , we are glad we did.Did I mention they have an indoor pool? We'll be back.

"Nice"

5
Hank D, Punta Gorda, Florida 02/09/2018

The charm and comfort of the Eastern Shores of Maryland on the Chesapeake Bay holds wonderful memories of fishing and crabbing along with the quite comfortable room at BW.This use to be the Comfort Inn which we also liked and have stayed at.

"Cheap dirty hotel with outdated ammenities"

1
woottenjl, Bear, Delaware 28/08/2018

Dirty towels, coffee maker covered with dust , and inside was full of dust, looks like it hasn't been cleaned in months. TV no recieving signal. Staff states that not getting local channels is normal, we should switch to cable.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the appearance of the room. This certainly is not what we work hard to represent. Our housekeeping staff works hard for each guest. Our hotel was renovated in 2016 and we continue to make improvements. We do offer satellite television with HBO, Showtime, and Cinemax. Any statements made by anyone other than management are purely opinions and not matter of fact. Your stay with us is not a representation of what our guests come to expect when they stay with us. Again, we apologize for failing to meet your expectations. We will always strive to provide clean, comfortable, and affordable accommodations.

"Awesome getaway"

4
User 26/08/2018

Kent narrows best western. Great hotel. Spacious room. Great breakfast. Nice staff. Was on romantic weekend getaway. Awesome place to stay. Will definitely stay again. Close to restaurants, great pool.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the positive comments. Thank you for recognizing our deluxe continental breakfast and our spacious rooms. We welcome everyone to visit the Kent Narrows area when visiting the Eastern Shore.

"Clean, quiet, and affordable"

4
User 24/08/2018

I am very glad to have discovered Kent Island and the Best Western at Kent's narrow. We usually take vacations at the beach, but were looking for something quieter. This beautiful area near the Chesapeake Bay definitely delivers. The staff at the Best Western are amazing. I am in a wheelchair and they were very helpful. Breakfast was always delicious. The housekeeping staff went out of their way to make sure we had everything we needed. One of the housekeepers, Jane, deserves a raise. She even checked back in on us at the end of her shift.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows for your stay. We are delighted that you enjoyed the area and discovered the beauty of Kent Island. From walking trails, to golfing, to fishing, to shopping, the Kent Narrows/Kent Island area has much to offer.

"Fair $"

4
User 23/08/2018

Pros - Clean Room & Pool - cant ask for much more at $100. Cons - You can hear the traffic on the highway from where we stayed, Exterior room entrance seems dated, TV is direct tv and signal was flakey - was good weather at the time

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for enjoying your stay at the Best Western Kent Narrows. Our indoor heated pool with a hot tub and dry sauna are an excellent way to relax and unwind. The view from the walkways really lets you enjoy the area and relax just outside your room. Take advantage of the many restaurants and dock bars within walking distance of the hotel. Enjoy the walking paths, the local beaches, the outlets, and now some local distilleries that are open. Welcome to the Eastern Shore.

"Great trip with one exception"

4
User 23/08/2018

We have stayed here before. This a a very nice and clean hotel and the staff was very attentive. It is in a great location near local restaurants and bars. We were on a birthday getaway with our friends with adjoining rooms in the rear of the hotel. We were sitting on our balcony visiting with our friends, which was located just at the top of the stairway. One of the sales managers, Mary W. came up the steps to look at another room and immediately started to tell us everything we were doing wrong at the hotel. Our door was open a crack with the A/C on, we were sitting too close the stairwell, and there was a pack of cigarette's lying on the outside shelf. She was very confrontational and engaged with us in a negative manner, stating that she could have us fined. This was very unprofessional and I believe this manager needs to be re-trained in customer service and hospitality!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any negative encounter that you received while staying with us. Our staff works hard to make sure that everyone is having a good time. Since we are a non smoking hotel, and have signs posted in each window, our staff walks the property to ensure that guests are not being inconvenienced. If smoking is occurring on the balconies, we do politely ask for the smoking to be taken away from the rooms. When smoking occurs outside a room and a door is open, the smoke travels into the room. Then, the next guest is inconvenienced with the odor of smoke. Since we do advertise ourselves as a non smoking hotel, we do our best to keep our word. Smoking areas are available on the back patio and away from the property. At check in, guests are reminded of our non smoking policy. Lets be mindful of others and remember, we have a non smoking policy at the hotel.

"Great stay again!!!"

5
hughlois, Florida 18/08/2018

As always, our stay was top notch. Staff & accomidations were of the best. Very professional & courteous. Room was clean & comfortable. Breakfest was smashing!!! & therevwas lots of it available. Great stay again.

"Weekend trip"

5
Skip M, Harrisburg, Pennsylvania, United States 17/08/2018

Great hotel, very clean, very nice employees.would go back anytime!!! really great location also!!!!!! room very nice,well taken care of by the staff.good restaurants within walking distance of the hotel!!!!!!!

"Wonderful visit"

5
bruce p, Kensington, Maryland 11/08/2018

Tim, on the front desk, was extremely helpful. When he was unable to find our Rewards account in the system he made a phone call that allowed us to reactivate the account, and recover lost points. He also was able to recommend the perfect restaurant where we could enjoy a meal with our children and grandchildren. The pool was a bit chilly but the kids had a great time playing in the water.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always ready to help with any special requests. It is wonderful to read that Tim assisted you with your Rewards account. The local restaurants are all wonderful with their selection of seafood and ambiance.

"Business trip with family"

3
njensen971, Strasburg, Virginia 11/08/2018

Traveled for business with family and small dog. Would have preferred first floor accommodations since we prearranged to have our small dog with us. Had to switch rooms upon arrival due to awful smell coming from fridge but staff was very professional and efficient in making our room change.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our pet friendly rooms are located on the first and second floors. Our staff is always available to assist with any special requests. Thankfully the staff was able to relocate your room and help you enjoy your stay on Kent Narrows.

"Gouging at arrival"

3
User 11/08/2018

I would have loved the stay here, as it is a beautiful, fun and friendly place. However, at arrival I stopped at the desk before 4pm (their stated arrival time) and went to check in. I was told they had a few rooms open but it would be $25.00 EXTRA to check in early!!!! I was upset from the very beginning!!! So disappointing when the gentleman who took our reservations was absolutely kind and helpful in every aspect! I will not stay here again...price gouging?!?!? You decide.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our published check in time is 4pm. We want all of our guests to experience clean and comfortable accommodations. Early check in requests are accepted based on availability. A minimal charge of $25 allows us to have housekeeping staff available for those wishing to check in before 4pm.

"Will go again, but hot, hot hot."

3
philadad, Philadelphia, Pennsylvania 08/08/2018

The entire facility is clean, updated, and very well maintained. It appeared that the room was recently refurbished. The staff was appropriately friendly. The included breakfast was in a nice room and was better than expected. Good location. All for a fair price. I will return for my visits for crabs in Grasonville, Maryland. However, I must point out that the air conditioning in my room was super poor and I had a very uncomfortable night. Maybe it was just my room. Like no air conditioning at all, even though I kept lowering it.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The award for working hard to keep our guests cool goes to our ptacs. This string of 90 degree plus days and the humidity has kept our cooling units running non stop to cool our guests. We appreciate their hard work and thank them for working tirelessly and around the clock. Our maintenance staff has been checking on them daily in order to ensure their efficiency. After enjoying Kent Narrows, it is important for our guests to return to a cool room. Thank you for your visit.

"Just as it should be."

5
deedeecreamer, Blakeslee, Pennsylvania 07/08/2018

This hotel was just as it should Friendly staff who made the reservation (Ken) Friendly front desk staff. The room was ready on time,clean and comfortable. Swimming pool and hot tub was clean and both were refreshing. Just what I expect in a hotel. I'll definitely stay there again.

"Great location"

4
Wahoorfg, Marysville, Pennsylvania 29/07/2018

We visited Kent Island for a long weekend getaway and decided on the Best Western because of the location. Nice rooms, pool if you wanted to use it and mostly the great location to the bay and multiple eating venues. Bed was comfortable and the room well appointed. Bring your own shampoo and conditioner as they didn't give us any conditioner at all and what they did give you when you checked in was it. They didn't refill anything, change towels or clean the room. Maintenance looked rough as our TP holder was just hanging off the wall....but really the room was nice with a great view of the parking lots of the restaurants and bay. They include breakfast as well....good not great but we didn't go hungry. Believe me I would stay here again as it was generally a very good experience but I just never stayed anywhere before that didn't make the room up daily and replenish supplies. That made my scoring take a point off but don't let that stop you from staying here...just bring your own things and make your own bed.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Renew your spirits with an outing by kayak or bicycle, enjoy a tour of of the Bay's lighthouses, ride in a hot air balloon, or charter a fishing boat. Discover the traditions and lifestyles of the Eastern Shore. Dine across the street and enjoy fabulous seafood or relax with a drink at a dock bar. Visit the Queen Anne County website for more information. Welcome to Kent Narrows.

"Great Stay!"

5
MamaGoose6, Annapolis, Maryland 24/07/2018

I was pleasantly surprised at check in, the staff was beyond helpful and HAPPY. They seemed like they enjoyed their job and were extremely helpful! Rooms were clean, staff was awesome, all in all, great stay!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write about your stay with us. We appreciate the kind words about the staff. Everyone here enjoys working with the many guests who visit us. It is always exciting to hear the tales of those who are travelling and need a place to rest or the family and friends who come to celebrate a wedding. Welcome to Kent Narrows. Enjoy the fabulous seafood restaurants, dock bars, walking trails, and more.

"Clean inexpensive hotel"

4
njoes, Bergenfield, New Jersey 13/07/2018

Great location for group fishing trip reasonable prices, restaurants nearby, easy access off highway, close to outlets, they opened the breakfast are an hour earlier to accommodate our fishing group, had hot breakfast

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We love to host fishing groups in the summer and hunting groups in the winter. Our staff opens up breakfast early for the ones who need to be out before 6:30am. Please let us know what time the charter boat leaves and our staff will have breakfast ready for you. We also offer grab and go bags with a breakfast bar, water, and a fruit. Enjoy your catch and enjoy the beautiful, scenic, Eastern Bay.

"July Stopover at BW Kent Narrows"

4
Andre L, Tallahassee, Florida 12/07/2018

This BW is very conveniently located with excellent restaurants within walking distance. It has been newly renovated, very clean and staffed by very friendly, accommodating and professional staff. The front desk folks went out of their way to reassign me to a first floor room. Great breakfast included with room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words and compliments. It is always nice to hear this feedback from our beloved guests. The new owner has been working with Best Western to upgrade the property. Our staff is working hard to ensure our guests satisfaction. We hope that our guests feel that we are doing our best to meet your expectations. We look forward to seeing you again.

"rundown hotel trying to get by on location"

1
oscarsouthall, Denver, Colorado 11/07/2018

beds are 3 years past functional use air conditioner is loud and disturbs sleep front desk staff was rude to my kids at the pool which is adjacent to the lobby it was apperntly not foreseen when they placed the pool next to the lobby that 10 -12 middle school age kids may make a little noise when they play in a pool and it would disturb the front desk staff as they do nothing in the evenings and cause them to become irate and scream at the kids kick them out and attempt to hold there clothes and phones hostage

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We do not allow children to run around the pool, jump into the pool, jump from the hot tub railing into the pool, and cause a safety hazard for themselves and the hotel. Our staff acted appropriately. Children under 14 must be accompanied by a parent to use the pool or hot tub. Fortunately, the children were asked to stop their activity before anyone was seriously injured. If the state law had been followed, you would not have had to come down from your room to see what was the issue with your children. Our hotel was completely renovated in 2016. The Serta pillow top mattresses are only 2 years old. Please do not take this review as a reflection of our performance. Please review the other guests who have enjoyed our place and our service. The Best Western Kent Narrows wishes everyone a happy and safe summer season.

"Time Away/Time Out"

5
User 30/06/2018

We needed time away and a time out from the kids; so our adult time out was a few miles away over the Chesapeake Bay Bridge to Best Western Kent Narrows Inn where we could (for a couple of days) relax in comfort, eat in comfort, drive in comfort, see a movie in comfort, go to Easton and St Michael's in comfort, etc, etc, etc...

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
What a spectacular 4th of July on the Eastern Shore. The fireworks in the area are always a great treat. While staying at Kent Narrows, be sure to visit St. Michaels, Easton, Centreville, and more. Relax on the beach by the bay at Terrapin Park or Matapeake Beach. Take a water cruise by the Naval Academy in Annapolis. Dine at one of several seafood restaurants, all within walking distance. Be sure to visit the Queen Anne's County website for more information.

"Old is New"

5
sm20092018, Cincinnati, Ohio 28/06/2018

Older style hotel with nice big updated bathrooms. Very clean carpet and great beds. Will stay again when in the area. Close to great restaurants and waterfront. People sit and drink outside their rooms so evenings can sometimes be noisy.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western Kent Narrows has been around since 2005. Our property has undergone major renovations within the past two years. We are continuing renovations to the outside of the property. We thank everyone who has been a repeat guest. It is our goal to continue to provide clean and comfortable accommodations at reasonable prices. During the summer, the Kent Narrows area is busy with seafood restaurants, dock bars, and walking trails. It is always nice to sit outside of the room and enjoy a beautiful sunset. Thank you for being our guest. We look forward to your next visit.

"Wedding"

5
pottsie2018, Cape Coral, Florida 27/06/2018

Excellent Location, close to all dining (walking Distance) clean comfortable rooms low noise level, great breakfast , pleasant staff. Fitness center adequate, pool All in all very very pleasant stay. And will stay again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. Thank you for mentioning the excellent location to the restaurants and dock bars. We hope everyone has a chance to experience our continental breakfast, our indoor pool with hot tub and sauna, and our fitness center. It is always wonderful to hear from guests who have enjoyed all that Kent Narrows has to offer. Please enjoy the seafood restaurants, the live music at the Jetty, and the walking trail to Terrapin park, where you can relax by the Chesapeake Bay.

"Loved the proximity to restaurants, water and docks"

4
Buggsey99, Baltimore, Maryland 27/06/2018

Fantastic place for the family to walk to restaurants, bars, etc. They allow pets, so we didn't need to leave ours behind in a kennel. Decent price for rooms and receptionist was more than accomodating.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We love to accommodate pets so that they can have as much fun here as their owners. Our staff is here to help with any requests and questions. All of your concerns and needs are ready to be answered by our staff. It is our goal to be friendly and helpful and we appreciate your comments. We hope you have a wonderful summer and we look forward to seeing you again.

"Nice hotel , fantastic room"

5
User 27/06/2018

The king suite is fantastic, comfortable bed , very clean hotel, and breakfast is surprisingly good. Stayed two nights, close to plenty of outdoor on the water places for great food and live music. Would reccomend to anyone.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive remarks regarding the clean rooms, the breakfast, and the comfortable bed. The Best Western is located across the street from several delicious seafood restaurants. The dock bars offer a great venue for relaxing at happy hour and then enjoying live music at night. We look forward to your next visit. Our staff is here to welcome every guest with a warm smile and offer every guest a sincere thank you, and safe travels.

"Back again for work....."

5
yachtinspector, Baltimore, Maryland 21/06/2018

I have stayed at this hotel several times over the years. Staff has always been friendly and more than accommodating.....this stay was no different. Bay front room was nice, clean and comfortable, hotel is walking distance to restaurants. Will certainly stay here again in the future !

"Dirty room with bed that had been slept in"

1
amanda_jones8179, Baltimore, Maryland 18/06/2018

When we checked into the hotel we walked into a room with a bed completely unmade bed that had clearly been slept in. There were dirty towels all over the floor and and the bathroom was a mess. It was clear that housekeeping had not cleaned after the last guests stayed there. When we called the next day and complained to the manager they were rude and still charged us $200 for our stay in a dirty room that night. I would definitely recommend staying at the Hilton across the street as they are basically the same price for a lot nicer rooms.

marc_w_lacoste, Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for the error that was made with housekeeping. Our staff took immediate action to prepare the room and make it ready for your occupancy. A discount was made to the room and an additional discount was made with the manager. The original price of $209 plus tax was discounted to $149 plus tax. We certainly did not have a room properly ready. However, we did take ownership of the problem and resolve it. Clearly we do not want to rent a dirty room to a guest and this error will be used as a training opportunity for our staff. We appreciate the opportunity that you gave us and we wish you the best on future travels.

"Beautiful views of the Bay"

3
Wayne M, Pittsburgh, Pennsylvania 18/06/2018

Went fishing and stayed overnight at Best Western. Hotel was ok but should be brought up to date considering it's location and other surrounding newer hotels. Definitely could use some remodeling and TLC.

"Would not stay again or recommend"

2
erion9000, Northern Virginia, Virginia 18/06/2018

The check in person was friendly, but wanted to charge me $25 to check in 1 hour early. We had to change and meet a party, so we had no choice. The aggravating part was that they said the fee is so that housekeeping can have a room cleaned for us, but as soon as I paid the fee...I was immediately given a key. I am Platinum with Marriott, and Diamond with Hilton. Everytime I give Best Western a chance, I have some kind of issue. They also had insufficient parking, so I had to park across the street where no one is around. It's a shame, because we have to book quite a few rooms for an upcoming wedding in August. and now I will not be staying here. Not the worst Hotel, but Best Western needs to address some of their policies unless they always want to be just mediocre.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. As a business, we must follow a model that will prove successful. Based on the demand for early check ins, the early check in fee has helped to alleviate the front desk being overwhelmed with arrivals before rooms have been properly cleaned. The guest has the choice to check in early with a fee or wait until our standard check in time. As with airlines charging for early boarding, luggage fees, and seat selections, we have studied other hotels who are following a similar business model. While we appreciate your relationship with other chains, we do hope you understand the demand on the weekends that the hotels in Kent Narrows faces in the summer months. We hope you enjoy your time in August and thank you for staying at the Best Western Kent Narrows.

"Enjoyed our stay."

5
NanaPoppa, Cumberland, Rhode Island 12/06/2018

Older, but well kept building with nice views of the Bay. The elevator is a little inconvenient, outside access then a long walk to the room outside...fine if it's not raining.. We loved out handicapped room. Didn't need a roll in shower, lots of grab bars for the tub...good counter space for out stuff with a little separation from the ADA toilet and tub. Large and perfect for our problems. Good restaurants everywhere (one of the reasons I picked this location, reward after a long drive from FL..) Great way to avoid going thru DC on a week day. We will used the as a stop on our way back in the fall...more restaurants to try.

"QUICK GETAWAY!"

5
User 30/05/2018

The price was right at this hotel for a quick midweek getaway! We really enjoyed the pool, hot tub, cozy outdoor garden lounge, free beer in the lobby, and the beautiful view from our balcony! There are many restaurants and bars within walking distance of this hotel!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate your comments regarding our pool, hot tub, and beautiful view from the balconies. Please enjoy the restaurants and dock bars that are within walking distance from the Best Western Kent Narrows. We hope everyone has a wonderful summer and safe travels.

"Great Stay at the Best Western!"

5
qnoorani, Washington DC, District of Columbia 29/05/2018

Enjoyed our stay at the Best Western. Staff was very helpful. Room was clean and everything in order. All ressurants, waterfront is walking distance. Didn't get a chance to use all amenities however, highly recommend to anyone looking for a weekend getaway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for reviewing the Best Western Kent Narrows. Your comments are very much valued. We really appreciate your comments regarding our helpful staff and clean rooms. Our staff works hard to provide quality service and cleanliness. Thank you again and we look forward to seeing you on your next trip.

"Nice Place"

4
tonybsellsre, Landenberg, Pennsylvania 23/05/2018

Convenient to the entire town easy access to rte 301 & 50. All restaurants and bars are close by. Hotel staff was polite and courteous. I would stay in this hotel again the next time i travel to Stevensville, MD.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks for staying with us. Our staff works hard to make our guests happy and appreciate your comments. Please come back and see us again soon.

"Pleasently Surprised"

5
User 21/05/2018

My wife and I arrived on a Saturday afternoon to a clean, well-kept Best Western for our friends upcoming marriage. While our room was originally not ready, they were able to upgrade our room to the front side of the hotel, providing a nice view of the bay from across the street. We found the staff very friendly, the room clean and comfortable, and really enjoyed our stay. We would definitely come back again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words regarding our friendly staff and our clean and comfortable rooms. The wedding season is upon us and our staff is working hard to make sure the check in process is smooth. We want all of our guests to enjoy the time with friends and family while celebrating and creating memories. We look forward to your return.

"Business trip"

4
Dentedben, Yardley, Pennsylvania 11/05/2018

Very friendly front desk. Great view, local to everything. Comfortable bed, quite location. Was only there one night, perfect for my needs. Price was reasonable for location. Clean room and facility, basic breakfast so you don't leave hungry.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing our friendly front desk staff. We are pleased that you enjoyed the comfortable bed and the deluxe continental breakfast. It is always our goal to ensure our guests enjoy their stay with us. Thank you for choosing us on your business trip and you are welcome anytime business brings you to Kent Narrows.

"Party Trip"

4
hokiemom63, Virginia Beach 10/05/2018

Nice hotel, good breakfast and very close to all the night life! All the restaurants were convenient and in walking distance so that you didn't have to drive. The breakfast was good and the attendant was very nice and helpful. I would go there again if the need arises.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for being our guest and thank you for the positive remarks about our breakfast and proximity to the nightlife. It was a pleasure having you as our guest and we welcome you back any time should you plan another party trip.

"Great place for guys going fishing"

5
Nelson H, Cambridge, Maryland 27/04/2018

This is a motel which understands that in the spring through fall, people come to Kent Island to go fishing. They have a "fisherman's rate" which was better than my AAA discount, and if you get up at 5 AM to go fishing, before the hotel breakfast is open, they give you a little baggie breakfast to take on the boat. Staff is very accommodating. There is also a pool, hot tub and sauna, and the hotel was recently remodeled. Great place.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the great remarks regarding our service and accommodations. Our staff is here to welcome you and loves to talk about fishing. It is always exciting to hear about the adventures. We are ready to greet you in the morning and make sure you have something to eat before you leave for the charter boats. Relax in our indoor heated pool and hot tub. Enjoy happy hour at one of the dock bars and dine out on the bay at Fisherman's Inn, Bridges, or Harris Crab House. We look forward to your next adventure on Kent Narrows.

"A Room with a view"

5
washican, New York City, New York 24/04/2018

The staff was very friendly and helpful.. Love the waterfront view from the balcony.. This was my third stay and each time I fall in love with him over and over.. A nice selection to choose from for breakfast.Our stay was great. Next time we will try the pool..

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks so much for the great review. We are so happy that you enjoyed your stay. We will share your comments with the staff. Please come back and visit again. The pool is waiting for you.

"Very friendly"

4
User 20/04/2018

Great staff, quiet, island vibe, high rise, no bells and whistles; but nice and comfortable. They offered an upgrade to water view, instead of superhighway for $10. Close to an outlet and moderate fee shopping.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are so happy to see you found your time with us to be delightful! We pride ourselves on our service and our cleanliness. Our location is just one of the things that makes our hotel enjoyable. Come back and see us again!

"Stranded."

5
Barry158, Annapolis, Maryland 07/04/2018

My vehicle broke down and the staff was very friendly in making me feel at home. I felt stranded and felt very comfortable with the stay. My anxiety level was lifted immediately when I checked in. Thank you very very much.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted to read about our staff making you feel at home. It is our goal to provide each guest with clean and comfortable accommodations. We are sad that your vehicle broke down. However, there are excellent mechanics nearby to fix any problem. We work closely with area mechanics that provide towing assistance and repairs at reasonable prices. We hope your trip home was safe and that your vehicle is back up and running smoothly.

"Lovely off-season stay"

5
Joooles_m, New Hartford, New York 04/04/2018

This is a beautiful location, delightful room (with a hot tub -- very cool!) -- with a beautiful view of the inlet and within close reach of Annapolis and the D.C. Metro. I loved it -- BUT I imagine it would be beyond my price range in-season.

"Good experience, great friendly and accommodating staff!"

4
User 22/03/2018

Although I don't normally like a hotel with exterior access from the room door, this hotel was arranged for a sports team we participate with. The staff were all very helpful, friendly and accommodating to requests. Room was clean and beds very comfortable. Good value. I am glad we had the water side view as the highway view side of the hotel has very limited appeal.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
As we approach our busy season, we look forward to sports groups, fishing groups, weddings, and more. Our staff is committed to providing clean and comfortable accommodations. Enjoy our bay side rooms with gorgeous sunset views. Wake up to our deluxe continental breakfast with eggs, sausage, and a waffle maker.

"Nice place!"

4
lkis229, Southington, Connecticut 13/03/2018

We stayed here when they closed the bridge and we had no way of getting to Virginia. Luckily we were able to get one of the last rooms and were very pleased with the room and staff. I have to commend Mary who was at the front desk and incredibly helpful and friendly. An added bonus when we got there?? Newly popped popcorn! I know corny but hit the spot after sitting in traffic for hours. The room was what you would expect from a Best Western with a clean bathroom, firm beds and plenty of towels. The room had a refrigerator as well. We had breakfast the next day and have to say, the food hot and they had a good assortment of hot and cold food. There was plenty of space for everyone to sit as well. If I am ever in the area again, I would not hesitate to stay here again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your positive review. The closing of the bay bridge due to high winds did cause us to sell out the hotel. Mary and the staff worked hard to make sure everyone was able to secure a room for the evening. All the staff made sure the rooms were properly cleaned and ready for the rush of arrivals. We appreciate the positive reviews regarding the popcorn in the lobby, the hot breakfast, and the clean rooms. We know that staying here was not in the original plans but we are delighted to have made the stay over an enjoyable one. Mary and the staff are ready to welcome you again should you wish to return.

"A Really Nice Best Western"

5
MLAM1972, Washington DC, District of Columbia 05/03/2018

My family stayed here during a winter storm that disrupted our power. The staff is super friendly and they take pets, which we needed. While the doors--like most walk up hotels--open into the bedroom area, the beds are far enough from the door to give you privacy. The curtains do need to be a bit wider to cover the entire window but it was a minor issue. The hotel was renovated in the last 3 years and is in really good shape. There is plenty of free coffee and the included breakfast is just enough to fill you up. It is a really good no frills hotel option. Fisherman's Inn--a really good local establishment--is right across the road. I would definitely stay there, again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so pleased that we received your positive review. Thank you so much for recognizing our renovations and the included breakfast. It helps future guests see the value in our product. We hope everyone has a chance to enjoy Fisherman's Inn as well as the other fine seafood restaurants. When there is a bad storm in the area, we are glad to be able to accommodate those who do not want to travel and those who have lost power. We hope to see you again and please visit the Queen Anne's County website for more information on the area.

"Perfect hotel and location"

5
debbieweck, South Amboy, New Jersey 22/02/2018

The hotel staff has always been exceptional. We always love our stay at Kent Narrows. The location is also phenomenal. Several restaurants are in walking distance and the view of the Chesapeake makes the stay so worthwhile

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your loyalty to the Best Western Kent Narrows. We always enjoy your visit and look forward to your return. The area restaurants, dock bars, and gorgeous sunsets always make Kent Narrows a popular destination. Thank you again and we wish you a Happy 2018!

"No Hot Water. Zero help from Management."

2
lbaker2018, Tampa, Florida 19/02/2018

Just stayed here for 3 days and only chose the venue because everything else was booked. I wasn't expecting much because I know this is an old property, but I had read that it was recently renovated and took a chance. The rooms were not really that bad at all, and the night staff was very nice. Breakfast was good too. However, there were some major issues. - The doors to the room I was in had an open area which led to a draft all evening. It was 35 degrees that night. - The windows are wider than the curtains! So anyone can see in your room (and you can see in anyone's rooms too!) - On the 3rd night, the warm water broke. The entire hotel was out of hot water between 5 am and the time we left (12:30 pm). Every time I called the front desk, they told me that it would be back on in 15 minutes. It wasn't until I called Best Western's helpline that I was then told that guests were receiving a $25 discount. The front desk never told me about the $25 back. Also, other guests were complaining that they were not getting their money back. I had to call BestWestern corporate to find that out. So, when I went to the front desk and asked for my refund, the clerk told me that he couldn't do it. That he needed the hotel general manager to issue refunds since I was an online reservation. Pretty sure that was a blatant lie, as they had kept the refund news from me earlier.... as well as other patrons who were discussing their problems in the parking lot. This hotel is in tatters (doors and windows) and its management are a mess. Will never stay here again and am taking up my issues with corporate Best Western as this location is being run almost as a rogue operation with zero respect for customer service.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Once we were notified of the hot water issue, immediate action was taken to correct the problem. Our propane company was called out on Sunday morning to check on the issue. When the company arrived, the technician noticed a part that was damaged due to the storm the night before. The part was immediately replaced and upon replacement, the hot water was restored. When the guests called the front desk, they were notified that the propane company needed to come to the hotel. Also, we allowed guests to check out later in order to enjoy a hot shower. Refunds were given out and you received a $27.75 credit to your visa card. This situation arose out of our control and we took immediate action to correct the issue. We apologize for any disruptions and thank everyone for their patience and understanding. We wish everyone safe travels in 2018.

"Overnight stop near Chesapeake Bay Bridge"

5
Patty G, Salisbury, Maryland 07/02/2018

Great value for a room very close to Bay Bridge and right next to Kent Narrows Bridge. Rooms seem to be newly & Attravtively renovated. Front desk friendly and helpful. Great choices for restaurants both across the street (can walk) or drive a little way, under a mile, for some of the best seafood.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows is located near the Chesapeake Bay and within walking distance to many local seafood restaurants and dock bars. Thank you for your review.

"Recent remodeling "

3
Y5314AAscottl, Virginia Beach, Virginia 06/02/2018

Stayed here many times over the years, convenient location. Rooms have been remodeled, which was long overdue. Updates are nice. Always best to request a bayside room since this hotel sits right next to RT. 50 When In the area be sure to check out St. Michaels, assorted food, shops and stores line the Main Street. Something for everyone.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is an excellent area to stay when visiting Annapolis, St. Michaels, Easton, and Chestertown. The Best Western is conveniently located at exit 42, just off of Route 50/301. Many travelers on the way from New England to Florida have found this spot a convenient place to dine and relax before continuing on their way.

"great"

4
User 31/01/2018

I had a very nice time th the pool area and hot tub area were very well kept and peaceful the bed in our room was king size and it was so comfortable and the hair products for the shower worked very well unlike other hotels their soaps aren't as good and our towels and trash were always picked up since we stayed for four nights we would leave our stuff outside for the ladies to get and they always did right away in the morning the only thing that I did not like was the breakfast a lot of it wasn't really that good besides maybe two of the choices the eggs werenever good but we did get the Bayview so we got a little view of the bay even though there's a giant restaurant right there you can't see over top of it but you can't see the side and it's really pretty since the bed was so comfortable we did have a nice time and we're able to watch a lot of channels on TV with the wifi to it was an overall good experience

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your wonderful review. We appreciate the comments regarding our pool area which includes a hot tub and dry sauna. Our Serta pillow top mattresses provide everyone with a gentle nights sleep. Best Western continues to roll out new shampoo and soap items. Watch this Spring for a new roll out of soap, shampoo, conditioner, and lotion products. Our Bay view rooms offer you the view of a wonderful sunset. We are located across the street from Fisherman's Inn, a delicious seafood restaurant. We look forward to everyone's visit and wish everyone safe travels in 2018.

"My go to place"

4
Roger R, Ocean City 27/01/2018

I always get a water view room when in the area . The front desk people are always friendly and helpful . Rooms are always clean . Beds are comfortable . Parking is easy and easy to get back in rt 50 either direction .

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always here to help with any requests. We want to make sure everyone enjoys their time while visiting Kent Narrows.

"Best place to stay in area"

5
755maryannj, CIRCLEVILLE 23/01/2018

Check in was very easy. Desk clerk explained where my room was located. I had phoned and requested ground floor room and ground floor was reserved and waiting! Location had a full breakfast which was very good

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We are delighted that the check in experience was very easy. Our staff is always here to help with any requests. It is our pleasure to assist with room locations, check in times, and are happy to answer any questions regarding your stay. We are delighted that you were able to enjoy our deluxe continental breakfast. We look forward to your next visit.

"Only gets better amd better as the face lifts continue"

4
BETSRN, Clearwater, FLorida 15/01/2018

I stayed here once before earlier in the renovation process. This stay ( about 14 months later) was even better. My room had been totally renovated this time. I was especially impressed with the bathroom, shower/ tub, vanity, etc. Everything seemed new. Everything had been upgraded, as well. The bed was comfortable and breakfast was good ( as it was previously). The only downside to this property is the fact that there is only one elevator. For an older property, it is very nice and extremely clean. The staff were wonderful. I was not impressed with the owner, however, who was at the desk at the time of my check-in. The receptionost was very busy talking with someone on the phone (he had acknowledged me) and the owner stood right there, never even looked up at me, nor did he make any attempt to help his employee at all. I would say the only thing still needing renovation would be the owner's people skills and customer service.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your comments regarding the renovations. We are always looking for ways to improve the property. The three stairwells have been remodeled, the pool deck is brand new, and our dry sauna is open again. Our owner is working hard to renovate the property and we are thankful for his efforts. Our staff is here to make sure that your stay is enjoyable and we always enjoy the great conversations with our guests. We look forward to everyone visiting us in 2018! Have safe travels wherever life takes you.

"Comfortable beds"

4
Christina N, Kent Island, MD, United States 04/01/2018

The beds were very comfortable and the view of the water is nice. Breakfast was also very good. We stayed there twice during a one week period. The first visit was perfectly fine; however, the second was not. It was only 13 degrees out and the room did not already have the heat turned on. The room was as cold inside as it was outside. It took 4 hours to get the temperature up to just 66 degrees. The staff was nice, the food was good, the bed was very comfortable, the decor inside the room was tasteful, the room was very clean. Everything was very good except it was freezing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and review. The weather is cold outside and we just had 4.5 inches of snow. We apologize for the room not heating up. We are delighted that the bed was comfortable and that the room was very clean. Our staff is working hard to provide our guests with clean and comfortable accommodations. We look forward to your next visit.

"Great value"

4
134marthap, Fairfax, United States 02/01/2018

Friendly, helpful staff, clean room, great bed, beautiful view of the ocean and boats from the room. Close to good seafood restaurants and with convenient breakfast included. Coffee in room, refrigerator/freezer and ice machine make this a convenient stop on a trip to the outlet stores and beaches in Maryland and Delaware. Excellent value.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our staff, our clean rooms, comfortable bed, and views from the rooms. Our staff members take their roles very seriously and try to provide the quality service that our guests expect. Our commitment to investing in our property will continue in 2018. We look forward to seeing everyone and Happy New Year!

"In town for local job....."

5
yachtinspector, Baltimore, Maryland 30/12/2017

Great place! Super friendly staff...more than helpful. Room was clean, comfortable and very quiet all for a reasonable cost....even had a nice view of the Narrows! Walking distance to a couple of restaurants / bars. Breakfast was basic but good and hit the spot on a very cold morning. Overall, great place to stay!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your visit and for your kind remarks. We appreciate the compliments and our staff will be delighted to be recognized for their friendliness, and helpfulness. Our staff has worked hard to keep the rooms clean and our renovations have not stopped. 2018 will be busy as we will continue to make improvements to the property. We welcome everyone to enjoy the beauty of the Narrows and we wish everyone a Happy New Year!

"Excellent Best Western"

5
nancysP1341LG, Conway, United States 24/12/2017

I chose this hotel due to the location, and after reading all of the positive reviews. I was extremely pleased, with my entire experience with this hotel. Before my arrival, they emailed me to inquire if I had any special requests. I did ask for a room on the first floor, as I was picking up my new puppy from a breeder in the area. They honored my request, and this made it so much easier to take the pup outside. The room was extremely clean, which is so important to me. The front desk staff was friendly and offered excellent service. I highly recommend this hotel, for it's service and value for your money.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows for your stay. It was a pleasure having you as our guest and we are glad to know that you enjoyed the value our hotel provides with our friendly staff, clean and comfortable rooms, and ideal location. We wish you and your puppy a Happy New Year!

"Amazing staff!"

5
Allieandrita, Baltimore, Maryland 20/12/2017

Everyone who I had an encounter with, either in person or via the phone was over-the-top helpful! When we couldn't get a taxi around the time we wanted the wonderful woman behind the desk held our bags and directed us to a restaurant within walking distance while she found more contact numbers for drivers in the area. Had a wonderful weekend, thank you.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. There are so many wonderful restaurants. I hope you have a chance to experience more of the excellent dining that Kent Narrows has to offer. The Best Western staff wishes everyone a Merry Christmas, Happy Holiday, and Happy New Year! There is no other time quite like this. May all families reunite and be grateful for all that they have. We look forward to seeing you in 2018.

"Great Get-Away"

5
2017Getaway, Swedesboro, New Jersey 18/12/2017

We were looking for a one night Get-Away within 1.5-2 hours from home. Lucked onto Best Western Inn at Kent Narrows. Great location - we opted for a room overlooking the Bay with an ensuite Jacuzzi tub. Great choice - so relaxing, peaceful and quite, yet a short drive to Annapolis, Baltimore, DC, Philadelphia, shopping and more. The front desk and staff were friendly, welcoming & accommodating - the Hot Breakfast was a great plus - LOVE Best Western's sausage gravy! Will definitely return, if not for another winter get-away, definitely in the Spring/Summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your visit and for taking the time to write a review. We are delighted that you enjoyed the room with the hot tub. Overlooking the bay, enjoying our sausage gravy and biscuits, dining at one of the fabulous seafood restaurants, and enjoying the peace of the slow season is a great reason to visit the Best Western Kent Narrows. We look forward to seeing you again.

"Staff Really Makes This Place"

3
Consultant6393, Pittsburgh, Pennsylvania 17/12/2017

The building is an older motel with doors that open to the outside. The odd number side faces the bay and the even numbers face the highway. The highway side is very noisy and Bay side not as much noise. The rooms are small and need to be updated. The staff that checked us in and worked the breakfast area were very friendly. Breakfast was typical low budget hotel eggs, sausage, breads, cereals and waffles...not great but not bad. Not sure how busy the area gets during summer months but it was fairly quiet and not a lot of people.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Best Western was built in 1990 and offers wonderful views of the Eastern Bay. Sit outside the room and watch the boats sail by and enjoy the awesome sunsets. There are 7 wonderful seafood restaurants and do not forget about the dock bars. Take advantage of our off season rates and enjoy our indoor pool tub and hot tub.

"Wonderful little get-away"

5
Arlene S, Manahawkin, United States 15/12/2017

We were looking for a little get-away not too far from home on the Chesapeake Bay. Decided on the Kent Island / Narrows area. The Best Western looked great and offered an in-room Jacuzzi (which we prefer if we can get it). This place was wonderful, our room overlooked the bay & marina, the breakfast was an added plus. Great location with in 30 min - 2 hours of Phili, DC, Baltimore & Annapolis. Wonderful staff - Will definitely return!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Kent Narrows area is a perfect getaway and conveniently located off of Route 50/301. This time of year is a perfect time to take advantage of our off season rates. We welcome everyone to take advantage of the wonderful restaurants, the outlet shopping, and local wine tastings. Please visit the Queen Anne's County website for more information.

"Best Sleep Ever!!!!!"

5
User 10/12/2017

I stayed at the hotel during our past snow storm called Benji. I had the best sleep ever!!!I turned the heat and it worked marvelously. I snuggled under the blanket that the front desk gave me so courteously. I got my wake up calls on time and the breakfast was divine. Next time I stay I want to bring my swimsuit to take advantage of the hot tub or sauna or indoor pool. I highly recommend this hotel! The staff is so awesome and helpful and the beds are so comfortable. I felt so safe and secure here that I had the best sleep ever in a hotel!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the compliments on the breakfast, the staff, and on your best sleep ever! We welcome all of our guests to enjoy the indoor pool, the hot tub, and the dry sauna.

"Best experience from beginning to end"

5
kbelfield2017, Dover, Delaware 30/11/2017

The hotel is in a prime location, across the street from a great seafood restaurant and local entertainment. The front desk staff (Naomi), was so courteous and made you feel so welcomed upon arrival. The staff from grounds keeper to breakfast, was more than accommodating and did their best to make sure your request was granted. Everyone was so friendly and nice. My room was FABULOUS as it included a Jacuzzi. An overall awesome hotel experience and I will definitely tell friends and family.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to Kent Narrows. We are delighted that you enjoyed the accommodations. Our staff is here to assist in any way. Please do not hesitate to let us know if we can do anything to enhance your stay. Visit the Queen Anne's County website for more information on restaurants, dockbars, hunting, fishing, and more.

"kent island"

5
O9944OJrogerm, chapin sc, United States 22/11/2017

Great place to stay on the island. Great food and plenty of things to do as well. I would defiantly stay there again in the future. Look forward to returning in the spring for business.Hotel was very clean and staff was AAAAAA+++++

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the comments. Our staff will be delighted with your review. They always love to read from guests who have enjoyed their stay with us. There is so much to do on Kent Island. The restaurants are definitely worth the visit as well as the bike trails, the beaches by the Chesapeake Bay, the outlet shopping, and the fishing charters. Whether visiting with family or on a business trip, please stop by and see us.

"Business Meeting"

5
User 19/11/2017

Great customer service-Mary and Naome are awesome. Personal attention to each of us and always axcommodating ensuring that we have all we needed to have a successful usiness review. THey ere always polite and courteous. Their hospitality made our stay a very pleasant one

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that Mary and Naome were able to provide you with personal attention for your stay with us. Looking for opportunities to assist guests is part of the little things that make a difference. Our goal is to own every request or problem and resolve it to the guests satisfaction. At Best Western, we commit to the 4 B's: Be Knowledgeable, Be Professional, Be Healthy, and Be Proud. Thank you and safe travels.

"Day after"

5
Mary Aleta D, Southampton 17/11/2017

Excellent Stay! Hotel had been redecorated since my last visit and it was very comfortable. Staff very enjoyable at the front desk and in the breakfast area. Lovely view of the Chesapeake Bay from our room.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for sharing your experience with us. We appreciate the positive feedback. Our staff works hard to maintain the cleanliness and to provide an enjoyable stay. We love that you were able to take in the lovely view of the Chesapeake Bay from your room. Your complete satisfaction is what we want from all of our guests. Happy Thanksgiving and safe travels to your destination.

"Great Stay"

5
Y545DLveronicar, Gaithersburg, United States 17/11/2017

The staff was super accomodating, allowed us to check in early for a wedding. Room was super clean and bed was so comfy! Check out was super easy. Near plenty of restaurants. Breakfast was great, coffee really good!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our goal on a busy wedding weekend is to make sure our guests are able to check in on time. We are delighted that you enjoyed your stay with us. Kent Narrows is a popular destination for weddings and our staff works hard to be prepared for all of our guests. Thank you for recognizing our clean rooms and comfy beds. Please make sure you visit one of the several delicious seafood restaurants while you are in town. Start the day off right with our deluxe continental breakfast. Happy Thanksgiving and safe travels to your destination.

"Experience"

4
paulmU3438GY, College Park, Maryland 13/11/2017

I stayed the weekend of November 10-12 I had a great experience when I checked in with Mary at front desk, the only downfall of the stay was the price of the room in the off season and that I had to park away from the hotel because all the parking was taken, very inconvenient for a guest other than that the stay was good.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
This past weekend was full of activity with the Waterfowl Festival, a lacrosse tournament, and weddings. Our rates reflected the demand for the area and is typically the last in season weekend before our off season rates begin. Enjoy the quiet off season and take advantage of our lower rates.

"Dissapointed room for price"

2
N6059NQlisas, Bowie, United States 13/11/2017

We stayed at this hotel for a friends wedding. I was pretty shocked to find out it was over $200 for just one night. But then I figured for that price is must be a really nice hotel - it was not. I will say the bed was comfortable - but the room itself left a lot to be desired (again for the price).

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a very popular destination on the weekends. The demand is reflected in the prices of the area hotels. For our part, we began major renovations in 2016 and continue to look for ways to upgrade the property. Thank you to those who have noticed and appreciated our efforts. In the next couple of weeks we will be meeting with the design team from Best Western to discuss further enhancements to the property. We look forward to welcoming each and everyone to the Best Western Kent Narrows.

"Best Value at Kent Narrows"

5
lindeereece, Odenton, Maryland 10/11/2017

I checked all other motels within a 50 mile radius and this was the best deal. Very easy to get to off the main road. We needed somewhere o stay for one night while heading to a family member's funeral and we are very familiar with the area so this was just perfect.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Enjoy the comforts of home and a great location in the Kent Narrows area. The Best Western Kent Narrows is located near the Chesapeake Bay and within walking distance to many local seafood restaurants, and dock bars. Whether traveling for business, leisure, adventure, or romance, the Best Western Kent Narrows Inn is the ideal place to stay. Enjoy your stay!

"So So..."

3
Patricia L, Westminster, Maryland 08/11/2017

The hotel was clean, the room was clean. BUT it faced the interstate, so I was awake all night with the noise of the trucks etc. Easy to get in and out of, close to the Bay Bridge. Breakfast was included (buffet)...scrambled eggs, waffles, sausage, sausage gravy etc.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I recently received a letter from a guest who thanked me for the opportunity to receive a restful and peaceful nights sleep. The room was not facing the Eastern Bay but rather, was on the side of Route 50, and the Kent Narrows Bridge. So, you see, I cannot recommend one side versus the other. It is up to each guest to decide which view is better and which one will give them the best nights sleep. Either way, enjoy Kent Narrows for the wonderful restaurants, dock bars, fishing charters, outlet shopping, walking trails, and more. Wake up to a wonderful breakfast with choices of eggs, sausage, sausage gravy, waffles, juice, coffee, and fruit. We look forward to your next visit.

"OFF SEASON STAY"

3
User 07/11/2017

A little expensive for being off season. Also got a surprise fee for having a dog with us. I was told hotel was pet friendly, but never was told there was a 50 dollar fee to go with it. Breakfast was good for what it was. Hotel staff were very nice.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for recognizing the nice hotel staff. Our policy regarding pets is that we do accept pets on a case by case basis. While we would love to be pet friendly all of the time, we do have to limit based on size and weight. There is a pet policy based on the number of pets and the number of nights. If a guest does not notify us at check in of a pet, we do charge a penalty fee. We simply ask that you identify your pet so that we may be aware of it and place you in the appropriate room. Other guests should not be disturbed and we ask all of our guests to be respectful of each other. So, if you are travelling with a pet, give us a call and let us know at check in. We love to see your pets and we love to see you, too.

"Went for a wedding"

5
joepQ6498NA, KERNERSVILLE, United States 04/11/2017

Everything at this hotel was great except they were working on the pool and hot tub. I would definitely recommend it. The coffee in the room was weak. There was a good bar and restaurant near there....

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our pool deck has been refinished and we are excited about the new look. We apologize for any inconvenience. Our sauna is now open as well. We hope everyone enjoys the new pool deck. Next year we will be replacing the furniture and updating the look of the outdoor pool patio. We are currently in Nashville, Tennessee at the Best Western convention. I have met with various coffee vendors and discussed the in room coffee program. Our goal is to find a coffee that will please the majority of our guests. Thank you for your review and please come back to enjoy the many great restaurants, and bars.

"GREAT PLACE TO STAY"

5
User 02/11/2017

Hotel staff were awesome. Clean and comfy beds. Great location. We stay here 2-3 times a year. Free breakfast and wifi. Rooms are clean and comfortable. Lots of places to eat close by. We will be back again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the kind words and thank you for being a loyal guest. It is always great to read compliments regarding our staff, our clean rooms, and our location. We look forward to your next visit and hope everyone has a chance to enjoy Kent Narrows.

"Comfortable"

4
User 24/10/2017

On the Island for a wedding. Room was comfortable. Good water pressure in shower. Breakfast was more than adequate - good, in fact. Some updating in process. Need a second elevator at the other end of the building. Very convenient to hot spots.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your kind words and for taking the time to share them with us. It is great to hear that you enjoyed your stay with us. Your comments will further encourage our team to ensure a warm welcome and a pleasant visit for our guests. We are working with the county to add a second elevator. We know that this is something that our guests wish for and have asked about for a long time. Best Wishes to you and your family.

"Excellent facility and excellent staff"

5
User 24/10/2017

I've stayed at the Grasonville Best Western three times in recent months, and have found the facility clean and comfortable, and the staff very helpful and friendly. It's a very convenient location, with great seafood restaurants within walking distance. Highly recommended.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for your review. October has been a busy month with stairwell renovations, a new roof installed, and the pool deck being replaced. We appreciate the patience and understanding during these times. Thank you for complimenting the cleanliness, the helpful and friendly staff, and the convenient location. We welcome all visitors to stay with us while attending a wedding, going on a fishing charter, travelling on business, or just dining at one of the many excellent restaurants. Please enjoy the area and visit the Queen Annes County website for more information.

"Brides reconsider making your poor guests stay here!!"

1
User 19/10/2017

If you can avoid staying here do so! Unfortunately there are a lot of wedding venues by the bay bridge and this is one of the closest hotels. I called back in Jan to reserve a room for the Oct. 14th 2017 wedding. The bride wanted the wedding party to stay here for convenience so there was little I could do. I had requested a king bed room during booking but was told that was never held for me so I got a room with two queens. The wedding block price was $240 A NIGHT! I was shook. I even called back and explained oh no you don't understand I'm the Maid of Honor I get a special wedding discount rate. It was explained to me that I was getting the discounted rate! When I arrived it took 40 mins to get my room because they said my card was declined. They were so sure that it was due to my lack of funds that they asked me to call my credit card company. Visa said they weren't seeing anything even coming through to be declined and my card worked as soon as they restarted their computers. After a short apology the front desk told me they got me a room with a view. I have no Idea what view they were talking about considering the hotel is tucked between a highway overpass and a main road out front. There is only one elevator and set of stairs in the whole place. The other staircase were under construction which they did bright and early starting at 7:30am right outside your door. We were woken up throughout the night from road traffic, drunken returning wedding guests and then construction hammers. The rooms are very dated and your socks will turn black from the carpet. This hotel was AWFUL and I am so pissed I had to pay such high prices for it!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is with regret that i read your review. I am disappointed that you did not enjoy your stay with us. Our guest's safety and the enjoyment of their stay is our priority at all times. I am sorry you felt like this and wish your experience had been better. Our new stairwell is finished and we are all delighted with the results. We now have two new stairwells and the third one will be finished by the end of the year. We are conveniently located in Kent Narrows and are a perfect location for wedding guests. While we wish everyone a fun time, we do ask that all guests are considerate of each others quiet time. Interrupted sleep can easily change a hotel stay from great to poor, and I am sorry that happened to you.

"Poor experience"

2
Z5545TCkatiek, Elkridge, Maryland 16/10/2017

This hotel is over priced and I would not stay here again nor would I recommended it. There was a long check in line with only one person working forcing us to miss our shuttle to the wedding. Because if you call about an early check in they will not give you a straight answer. If you like being woken up before 8 am on Sunday by the sound of jack hammering and banging of metal than check in here right away! Overall not a great experience and I'm disappointed with the money I paid to stay here.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for noise that you encountered while progress was being made on the replacement of the stairwell. Obviously there is never the right time to make noise at a hotel but we do our best to minimize the disturbance. Our front desk team does everything in their power to check in guests who wish to arrive prior to check in time. It may require a few phone calls to our housekeeping team to clean the room. On busy weekends, we do our best to accommodate early check in requests. However, the guest must keep in mind that the request will not always be possible. We do not want to rush the cleanliness standards that guests have come to expect from us.

"Avoid if possible"

1
Pleilani, Honolulu, Hawaii 15/10/2017

This property is set up with open walk ways and the only window is facing walkway - if you open curtains anyone walking by room will be looking directly into your small room - curtains do not shut out light and bright lights illuminate walkways , making your room bright all night. The bedding is extremely old and yellowed with age. Bathroom was dirty as was carpet in room. There is no closing closet and sink is near bed with no door. Possibly the worst place I have ever slept. If they paid me , I would not spend another night there.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize and appreciate your comments. We are an exterior corridor hotel with a walkway that allows our guests to enjoy the water view. This hotel was constructed in 1990 and is therefore the oldest of the three properties located in Kent Narrows. Our ownership has been working hard since 2016 to renovate and remodel the hotel. We know there are newer choices with interior corridors. We appreciate all the guests who have made it known how much they appreciate our efforts to rejuvenate the hotel.

"Solid for a Best Western"

4
jgold10529, portland, or 14/10/2017

The score is relative to what one expects. Like many BWs, they are Motels. This is not a W or a Hyatt Regency, so dont expect that. For a Best Western it is solid. Room comfort was good, not amazing. Rooms were quiet. Wifi was solid. Shower solid and good water pressure There is a very small indoor pool at Hot Tub

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for pointing out the many benefits of our hotel. The Best Western and the other hotels are very busy on the weekends and many guests are here to attend family functions. Not everyone has the chance to enjoy all that the hotel offers. Please enjoy our deluxe continental breakfast after waking up from a relaxing sleep in our pillow top mattresses. Enjoy watching a movie from our HBO, Cinemax ,and Show Time Channels on our 40 inch flat screen televisions. Unwind in our indoor pool, hot tub, and sauna. Ask the front desk for a map of the area and explore the walking trails, the local beaches, the restaurants, and dock bars. Welcome to Kent Narrows.

"It's a MOTEL"

2
Sheferg79, Annapolis, Maryland 09/10/2017

This is a step up from a poor MOTEL. It's not a hotel. You could do a lot better for price and quality at another chain. The room wasn't very well cleaned, the staff wasn't very helpful and the exterior was dirty.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I am shocked and dismayed to read your comments. Based on prior responses, I did not expect you to find these results. We are proud of our newly renovated rooms, our amazing staff, and our delicious deluxe continental breakfast. We pride ourselves on delivering amazing service and a great night's sleep. I do hope our readers do not judge us by this one experience. Please consider us when visiting Kent Narrows.

"10-02-17 to 10-05-17"

5
User 07/10/2017

front desk great house keeping great breakfast room great front desk manager great gm great tv works great bathroom works great all the employees go out of there way for us been staying there for 4 years everything is great

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We hope that everyone reads this review and sees how pleased this guest is with our staff and amenities. Over the past 4 years, the hotel has undergone many improvements. We continue to look for opportunities to meet and beat our guests expectations. Thank you for sharing your thoughts with others and we always look forward to your arrival.

"Rooms are old and dirty, staff is rude."

1
familyman334, Longview, Texas 04/10/2017

We arrived here only to find the rooms are very old and work out and the carpet was very dirty. This is like a motel where the doors open to the parking lot. They have plastic chairs out in front of each room and there were men sitting out there drinking at all hours. The AC would not cool down the room no matter how long we ran it. Staff was very rude and acted very arrogant.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our newly renovated rooms offer a mini fridge, microwave, iron/ironing board, coffeemaker, 40 inch flat screen television, and new pillow top mattresses. Our guests enjoy sitting on the balcony to watch the sunset. Enjoy a great night's sleep and wake up to our deluxe continental breakfast. Our staff is always ready to help you enjoy your stay. Thank you for being a part of the Best Western family and thank you staying with us.

"Convenient location, but lots of traffic noise"

3
Jodi W, Townsend, Delaware, United States 03/10/2017

This hotel was just across the street from several restaurants and bars. So it is easy to walk to these places. The room was clean. No towels though. The traffic noise was pretty bad, making it difficult to sleep.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The convenient location, the view of the bay, and the top to bottom renovations is what keeps our guests coming back. We offer you a great night's sleep and a complimentary deluxe continental breakfast. Our staff is here to help so please let us know if we can do anything further to enhance your stay.

"Just O.K."

3
Sadie C, cumberland 29/09/2017

Stay was average. Best part was jacuzzi tub in room, nice and clean. Breakfast horrible.... will need to eat elsewhere. Much nicer Best Westerns to choose from in the immediate area that I have stayed in the past year.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to our renovated hotel. We are confident that you will enjoy the facilities, including our updated internet, televisions, and sauna. We also offer you a great night's sleep and a deluxe continental breakfast. Our wonderful breakfast includes a waffle maker, sausage gravy and biscuits, eggs, sausage, cereal, fruit, coffee, and more.

"Look elsewhere"

1
gtmermaid, Washington DC, District of Columbia 25/09/2017

When check-in is 3pm and a guest arrives at 4:50pm, they should not have to wait 30min for a room to be available. When check-in/service delays cause such delays, which cause guests to miss the activity (i.e. wedding ceremony) they traveled to the area to attend, the room cost should be refunded - a free beer is not compensation.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
If we have a room ready for you, we will generally let you check in prior to our 4pm check in time. Usually if we do not, it is not because we are mean, it is because of logistical problem. Housekeeping has to have enough time to strip the room and make it look like no one has ever stayed in it, and that takes time. Thus, there has to be a gap in the day to accomplish that.

"Golf trip to Kent Narrows"

5
Instuctor2, Cumberland, Maryland 25/09/2017

The Very!! best customer experience at any hotel. We were greeted by a fantastic staff who made our stay enjoyable. The rooms were clean and comfortable. Mattress and pillows comfortable, large TV mini fridge microwave. Pool little warm but ok.Free parking, and a large selection of restaurants and pubs in walking distance. We will definitely be returning here next year. Kudos to the Inn manager to ensured we had a good time.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your review and appreciate your comments. Come out and enjoy Queenstown Harbor Golf where the River Course is consistently rated as having some of the best golf in the Maryland and D.C. area.

"see you again"

3
elmol933, fairfield, United States 14/09/2017

we would stay again for the convience to fishermans inn and the charter boat. but we will stay in the front next time. the rate we got because of the charter company was excellent. the pricing was much better than the other inn's on the kent narrows area.

"OK Place to stay"

3
Michael T, Orefield 14/09/2017

Rooms are clean and the staff very accommodating. Location to great restaurants. Property is a bit 'tired' and could use a complete redo. Room Décor is DARK! Breakfast was above average for this type of breakfast service. Pool area feels unkempt.

"GREAT CUSTOMER SERVICE "

5
GeorgeH-LI_NY-ExPat, Surf City, North Carolina 13/09/2017

We stopped at this Hotel while traveling South on Hwy 301/50 from NY to NC. It is a really nice Hotel that we had seen before while on this highway. The Front Desk Staff could not find our reservation, but They searched & discovered we had mistakenly booked it on Hotels.com instead of our Best Western Membership App. When we got back home Best Western Corporation gave us complimentary points as if I had used the App. "GREAT CUSTOMER SERVICE" Our King Room was nice & clean and the bathroom was very clean. The views from the balcony were spectacular. The front desk staff were great in their recommendations for dinner. The Complimentary Breakfast was complete with Waffles, Eggs, & many other items. The Hotel has easy access to & from Hwy 301/50.

"Awesome room"

5
User 11/09/2017

We stayed here for a wedding close by and we could not have been happier. The room was rather large and the bed was super comfy and everything was very clean! It was great to be able to feel comfortable in a bed away from home!

"Horrible"

1
michaeltK5074EI, Bethlehem, Pennsylvania 11/09/2017

Overall it was one of the worst experiences at a hotel that I've had and I stay at them atleast twice a month! Horrible customer service, very rude and obnoxious!! They laughed when I told them they were overcharging me

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize for any unhappiness on your part. Perhaps there was confusion regarding your stay as we have been receiving compliments on our renovations, our staff, and our location. Our guests have been complimenting us on our new beds, our deluxe continental breakfast, and on our guest service. We wish you the best and we will continue to give our best to our guests.

"Not too bad"

4
User 06/09/2017

The rooms were nice. The staff was very helpful. Many kudos to them. The pool area was a disappointment, though it did have a hit tub. No decently priced restaurants close to it. Not much to do in the immediate area.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are very pleased to welcome you to our renovated hotel. We are confident that you will enjoy the facilities, including our updated high speed internet, our updated rooms, and our sparkling pool. We also offer you a great night's sleep and a complimentary hot breakfast. Our staff is always here to help you enjoy your stay.

"Dark dingy spider web"

3
700denisea, Waterville, United States 02/09/2017

Check in was excellent, the day time manager Mary was awesome. The rooms on the front of the building are ok if you are on an upper level with sea view. The back side of the building is very dark and depressing. When asked to be moved to the front, Mary was super accommodating and friendly. The decor was dark and one of our rooms had a ton of spiders in the bathroom. Webs behind the door and spiders coming out of the light fixtures. The beds were fair, not good covers. the room also smelled like someone was smoking in a nearby room or adjoining laundry room and it came in through the vents making the room smell like smoke At 2 am someone attempted to kick down one of our doors (we had 2 rooms). The night person at the front desk, Debra just laughed and ignored the complaint. At checkout the person Tim basically called us liars and said that the night person wouldn't laugh about that. Even pictures of shoe marks kicked into the door wouldn't persuade him to comp the night. The breakfast was good and coffee ok. The location is excellent, across from some nice restaurants and a great view if you face the sea. In the rating below, the only reason that I rated service as average was because of Mary, the day time manager. Otherwise if it is Tim or Debra, the service was horrible!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It's funny how a little story about farm animals, a small pig and a spider can teach us lessons about life, death, and all the stuff in between. We are taught lessons of innocence and the corrupt nature of human beings. But most of all, we learn about how to become better grown-ups by holding on to all the things that were special and true about childhood.

"Nice Clean Quiet Older Motel Style"

4
Babette023, Berwyn, Pennsylvania 29/08/2017

We enjoyed our stay here. Nothing fancy, but a good value with comfy beds and pillows, clean room. Attentive staff. Very quiet rooms, since it's the older style. Well built, with elevator. Outside entrances may not appeal to everyone, but it was not a problem. The area seems very secure. You can see the water from walkway. We were on the 4th floor, nice view from there. Walk to restaurants and bars across a busy street, but walk-able. Breakfast had the usual eggs and sausage offerings, which did not appeal to us, but fruit, waffles and yogurt were all we needed. We plan to stay there again next summer.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows offers fabulous restaurants, scenic walking/biking paths, outlet shopping, golfing, fishing, and more. We welcome all guests to enjoy the scenery while sitting outside the room. We have rooms that face the water and offer views of the boats, the sunsets, and more. Enjoy our deluxe breakfast with eggs, sausages, waffles, juice, coffee, and more. Relax in our indoor pool and hot tub. We look forward to your visit.

"Just very average"

3
O6699HIpatriciam, Mill Creek, United States 28/08/2017

Rooms needed upgraded and bed not very comfortable. Smoke smell in non-smoking room was not good for someone with allergies. Great sea food restaurant crossed the road. Hotel was not up to the standards of other Best Western Hotels I have stayed in. The stay was very average.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you have not found it yet, keep looking. Do not settle.

"Visit to Kent County to pick up sheep"

4
Gail C, Medina ,ohio 27/08/2017

We picked up our Lincoln sheep in Rock Hall Md. left the farm after 9pm and were happy to find a Best Western. Stayed in our first one in Columbus o. After many yrs of avoiding them. Both were great comfortable ,did not need my own pillow, clean! Missed breakfast which was why we said. Had a hose and water to water the sheep in the trailer. Would stay again.hopefully in off season

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have quite a few travelers who stay with us while purchasing farm animals. We are thankful for your positive review.

"clean and comfortable"

5
N8402ZQelaines, Cape Cod, United States 25/08/2017

great spot right near the inlets. This was our second stay here on the way to see family. The room was clean and the staff very polite and helpful. The pool was o.k., thought it could be a little cleaner. It might not be a big fancy place, but clean, comfortable and quiet was what we got, and thats worth every penny to us. Great staff as well

"Not impressed AT ALL!"

2
jenniferdE1189TB, Salisbury, United States 21/08/2017

I booked a premium room expecting a premium experience. No blanket, noisy, sad excuse of a renovated room. For $360, I expected a lot more! I will never return, too many other choices nearby. Decent view and a comfortable mattress, but that is about all that I can say positive.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the positive feedback regarding the view and the mattress. We are very proud of our renovations and our guests love the remodel. We have received compliments on the new furniture, bedding, new lobby, updated breakfast room, and more. Our plans include replacing the stairwells, replacing the roof, and adding a second elevator. We are very pleased to welcome our guests to the "new" hotel and are confident that our guests will enjoy the facilities. Please let us know if we can do anything further to enhance your stay.

"Too Much Smoke"

2
johnpP2244NF, Atlanta, United States 14/08/2017

Lots of smokers and people sitting outside their rooms on walkway smoking and drinking and noisy. We had smokers on both sides of us that we had to walk by to get out of the hotel. At breakfast I just got a cup of coffee and went on my way.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We have designated the rooms as non smoking. However, being an exterior corridor, the guests that do smoke tend to smoke on the balcony. We are working on improving the situation and may go as far as making the balconies non smoking as well. We understand the need to address this situation and apologize for the inconvenience.

"Overall, good."

3
elizabethmD3266PC, NYC, United States 11/08/2017

Overall, decent. Friendly staff. Room for improvement in keeping the pool and hot tub in good working condition, in keeping guest room towels stain free, and in offering a wider variety of gluten free options for breakfast.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Best Western is constantly looking for ways to improve upon our breakfast selections. We currently offer a gluten free cereal and soy milk. We welcome your suggestions on improving the items.

"Kent Narrows sleeper..."

5
Christopher O, Reno, Nevada 10/08/2017

Had the opportunity to spend a night here, after a weeding in Annapolis. King bed was perfect, tv was big, bathroom and vanity were excellent as well. The staff were sharp and attentive, and very helpful. Parking was plentiful and well lit. Half of the rooms are wayside, but every one has the bay climate, great for the heart, and soul... First time staying here, will definitely make another visit again...top notch inn! Oh yeah...did I mention the KILLER breakfast??? Oh yeah...excellent!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our guests visit Kent Narrows for many different reasons. We are glad that you enjoyed the king size bed, the 40" flat screen television, and the attentive staff. And yes, please do make sure that you enjoy our complimentary deluxe continental breakfast.

"Nice People"

4
User 10/08/2017

The hotel was conveniently located and staff was very nice. Having a balcony was enjoyable for sitting outside with friends. Several good seafood restaurants are located nearby offering many options for dining.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our balconies do give the guests the pleasure of sitting outside the room and enjoying the view. Many of our guests enjoy the bay side rooms that offer views of the restaurants, the water, and the sunsets.

"Clean and Peaceful"

4
User 09/08/2017

We enjoyed the cleanliness of the room as well as the comfort of the beds. Also, there were four fluffy pillows on each bed instead of the thin ones in some motels. The tv and internet worked well and the continental breakfast was very enjoyable. Overall, a very nice experience.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate the compliments on the pillows. We recently purchased upgraded pillows and will have them in each room.

"Nice short stay in Maryland"

4
johncB5998JJ, Denver, PA, United States 08/08/2017

Clean hotel. Only complaint was a used soap bar was left in the shower, and a cup of water was left in the bathroom. Rest of unit was clean, staff was kind, grounds were nice. Breakfast buffet was very good.

"Nice hotel, great location!"

5
alisiao, Tamarac, Florida, United States 07/08/2017

This area is a hidden gem. Located close to Bay Bridge, nice cluster of seafood restaurants near the hotel - couldn't ask for more. Hotel was reasonably priced, ample parking, clean and updated furniture/fixtures, comfortable bed, nice rooms, friendly staff. I would DEFINITELY make this a stop anytime I am coming from BWI and headed to DE. I am never going to waste my time again dealing with BWI area hotels - that was a huge mistake and disappointment. Since I got to the hotel around 3am - they were MORE than willing to do a late check out if I needed it (which I didn't). Thanks for everything! It was a nice, short stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows has become a destination for travelers looking to eat seafood, enjoy music at a dock bar, play a round of golf, or book a fishing charter. There is a bike/walking path that takes you to Terrapin Park and a local beach called Matapeake Beach. Visit the Outlets for fabulous deals or enjoy a tour of the famous PRS Guitars factory. Visit the Queen Anne County website for more information on events and places to visit.

"GREAT LOCATION AND STAY"

5
User 03/08/2017

hotel was nice stay pool was so crystal clear as was hot tub and no harsh smell of chemicals that's great thing ! we loved the employee delmar (was his name ) he was friendly and talkative with us . we thought the area was awesome and great food at many of the locations around the hotel

"Just Ok"

3
photogirl38, Centreville, Maryland 01/08/2017

Rooms are just ok...Don't bother paying for the Bayside view because you're just looking at Fishermans Inn restaurant. Some areas like the ice machine/laundry area smell of urine. Crappy fitness area in what used to be a old room they just threw gym equipment in that smells musty. Get to breakfast on time because the staff literally locks the door while you're on the inside and starts cleaning up around you. When you leave a deposit DO NOT use a debit card it will hold up your money for days and you'll wind up having to call your bank. Very dishonest General Manager Mark!!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
When presenting a debit or check card for payment, our computer system will automatically place a hold on your account for the full amount of your stay plus an additional 15% of your stay upon check in. When you check out, you will only be charged for the actual amount of your stay. Any additional funds placed on hold will be released from our system at check out. However, banks may hold authorizations for up to 10 business days. If this could potentially be a problem, please present another form of payment. This information is presented at the front desk. We make every effort to help with this if it becomes a problem. The remark about the dishonest general manager is simply out of line and an apology is definitely in order.

"Warm and Welcoming"

5
User 30/07/2017

Friendliest staff from shift to shift, clean comfortable rooms, amazing night's sleep. What more could you ask for ?! Great location to enjoy seafood and tropical dock bars. A perfect stopping point passing through or a quick get away from home.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Wow! Thank you for the remarks. We are thrilled and the staff will be so excited to read this review. We appreciate the recognition for our hard work and dedication to our guests. Awesome seafood, incredible views of the Eastern Bay, and an amazing night's sleep. You are absolutely right, what else could you ask for?

"breakfast"

3
carolpU8995PZ, pittsburgh, United States 30/07/2017

I noticed that they where out of breakfast meats at 8:45am. When I asked the attendant, she said there wasn't anymore. My wife is on a doctors diet that requires protein (meat), but no carbs. This forced us to go to a restaurant for breakfast. Very upsetting!!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We apologize if our selection of breakfast items were not available. The breakfast room can be busy on a weekend and the attendant works hard to keep the food stocked. There may be a brief delay while the food is being replenished. I do hope that you were able to get the necessary diet requirements and apologize that we did not deliver for you. Our goal is to always have the breakfast room stocked and prepared for all of our guests.

"Great View"

5
joseph s, Marlton 30/07/2017

Great view of Kents Narrow and waterways. There are dozens of docks and hundreds of boats. Within walking distance there are 5 excellent ( non-chain) restaurants to choose from. All over typical local crab and seafood menus.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I just returned from another fabulous lunch at Fisherman's Inn. Over the weekend, I enjoyed a dozen steamed crabs from the seafood market. What a treat it is to have such wonderful restaurants and bars within walking distance. I hope everyone has a chance to relax and enjoy the views of the Eastern Bay.

"Kent narrows"

5
User 27/07/2017

Love the updates rooms!! Stayed last year and what an improvement! would like to see more towel bars because one just isn't enough for bath towels and then the beach towels that are used. Breakfast lady wasn't that friendly but did her job. She should have been more helpful to the man in the wheelchair....

"Pretty hotel on the water."

4
Tuathflaith, Harrisburg 25/07/2017

This hotel has just been remodeled. The theme is subtly nautical, with blue being the featured color. The breakfast is served in a room that you can only get to from the outside, not from the lobby. All the rooms are accessed from the outside. The breakfast was standard hotel serve yourself, fair quality and variety. The staff is great. While we were there, a tornado came within a mile of the hotel, disrupting the life of the island. Two familes who came to find shelter were telling their stories as I was checking out and the staff was very attentive and caring to these distressed people, which is notable since the staff is local themselves and were possibly also out of power and with property damage. I also liked the staff for being genuinely friendly, not aloof and "professional." How I HATE 'professional." It felt like I was staying at their home.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thanks for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us. We will share your comments with the staff to encourage them to continue to deliver a warm welcome to each guest. We wish a speedy recovery to all those who suffered damage from the storm. We thank all those who have spent countless hours helping those affected by the tornado.

"Unprofessional and Unsympathetic"

1
Annie S, Pittsburgh, Pennsylvania 24/07/2017

I experienced the worst customer service imaginable at this hotel. I work in the hospitality industry myself, therefore I understand the behind the scenes and expectations more than your average guest. I also understand that not everything goes according to plan – but a professional and respectful attitude can go a long way. After not receiving the military rate we had booked our room under, even when my brother was present upon check-in with his valid military ID – we were told “take it or leave it” with the $70 upcharge. We get to our room only to be woken up 2 hours later to find our entire bathroom and vanity was flooding from the ceiling and flooding from the bathroom lights. Not only were we concerned about our safety but also that something had happened to the guests above us. Mary, the overnight manager, refused to go upstairs and knock on the door of the guests above. At this point, it is a Wellness Check, as this was far past a ‘complaint' – the flooding was damaging the Hotel property and someone could have gotten seriously injured. “It's not my problem” and “I called, they probably wouldn't answer the door anyways” is the response we received. Mary could not switch us into another room due to a sell out and the ‘whole town' was sold out. I do not doubt the nearby hotels were sold out - but we had a 9 month old baby with us - we were willing to drive a great distance to have a night sleep without fearing the ceiling would collapse or the water was contaminated. Mary was beyond unprofessional and unsympathetic. Instead of making calls to farther away hotels or even placing a few rollaway beds in their conference room space, we received comments such as “You can sleep in the lobby if you're that concerned”, “I don't care”, “What do you want me to do?!?”. I have never experienced such disrespectful behavior from someone within the hospitality industry. I understand the flooding was not the Hotel's fault, but the jaw-dropping comments we received and the little to no effort of finding a solution to the problem was extremely disappointing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
I am so sorry to hear about your negative experience. That was truly not our intention. We really appreciate your feedback. I can acknowledge that during this time of year when the surrounding area hotels sell out, it is difficult to find a solution to every problem. The inability to find a solution to your problem came out in your experience. I apologize for the inconsistent service, and hope you can understand there is always a reason-however inexcusable. I do hope you do not judge the entire company by this one experience. We strive to do just one thing....Create Positive Human Connection. Thanks again for the feedback.

"Water pouring from lights, party in room above- Night time manager didn't care"

1
S9934EFjosephs, Grasonville,, United States 24/07/2017

Had a manager that did not care of our safety- the fact that we had a 9 month old baby with us- she said stay in the lobby. After speaking with GM on Monday- he said she should have offered roll away beds and use the conference room. Could not use the bathroom in the room- water had soaked the carpet. Her line was " I don't Care"

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Since this is a duplicate survey from the one above, please see my posted response.

"Fantastic time"

5
deborahmU5846FQ, Largo, United States 24/07/2017

We arrived in the area around 6pm. We dinned and my favorite place, Harris Crab House, and then we checked into the Best Western!! The whirlpool tub was amazing and the room and bed was up to date and very nice!! Can't wait to come back!!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is great to hear that you had a memorable stay with us. Thank you for praising Harris Crab House, and our recent renovations. We have invested a lot of time and money to ensure that we provide the product, the people, and the passion of Best Western. We will do everything in our power to be fresh and modern at all times. All the best and hope to see you soon!

"Close to the fun"

4
tch0p, Washington DC, District of Columbia 20/07/2017

Great location, there is everything nearby. Restaurants and bars across the street. Liquor store down the street toward Grasonville, grocery store also down the street. Easy on and off us 50. Room is clean and bright. Nice service

"very well pleased"

5
User 13/07/2017

The staff at check in and check out was friendly and knowledgeable. Our room was clean, well maintained, and had enough towels and other accessories. It was nice to have a view of the water and chairs outside to enjoy the view.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. Many of our guests enjoy sitting outside the room enjoying the scenery. The sunsets on Kent Narrows are absolutely fabulous to watch. Thank you for your comments and we appreciate you taking the time to compliment the staff, the rooms, and the amenities. Enjoy your travels and we look forward to seeing you again.

"D'lish "

5
User 10/07/2017

Wonderful restaurant !!! Delishous food !! Good wine !! And awesome view of the bay while eating dinner !!! Friendly staff ready to make your lunch or dinner more enjoyable ! One of my favorites is their cream of crab soup !! For lunch they have a yummy Portabella mushroom sandwich !!!

"Weekend visit"

3
Dave P, Olean 03/07/2017

There is some good and then not so good. The good, hotel is centrally located in walking distance to several restaurants and bars. We were looking for seafood and a few drinks and surrounding establishments did not disappoint. The rooms were clean. The bad, only one elevator located outside in an outside hallway at the side of the building. There are 4 floors and when it's busy, it can cause a wait. The staff was hit and miss. Some did not seem to know what they were doing and were not helpful or friendly. Others were great. Overall, I would stay here again, but would check the prices of other close by hotels.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the comments and welcome everyone to stay with us when visiting Kent Narrows. The seafood restaurants will not disappoint you and don't forget to relax and unwind at one of the dock bars.

"Pleasant stay"

2
lactonross, Atlanta, Georgia 30/06/2017

I was in town for a business boating event and needed a room for two nights. The hotel is well located and the staff is extremely nice. If I am ever back in the area, I would stay at this hotel again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for complimenting the staff and the hotel. We hope your event was a success and are delighted that you would stay with us again.

"Typical Hotel"

3
AJSOHN, Saint Mary's City, Maryland 29/06/2017

Stayed here for a wedding at the Chesapeake Bay Beach Club. Looks a little dirty and tired from the outside. Updated rooms were nice. Beds (brand new according to the front desk) were comfortable. Continental breakfast, included with cost of room, included eggs, waffles, sausage, brats, cereal, pastry, muffins, juice, and French toast sticks. Nothing great but edible and filling. We used the indoor pool which was plenty of room for my 3 year old to swim in. Off the pool was also a nice patio if you wanted to have a family meal. All and all decent hotel and saved >$100 over two nights when comparing with the Hilton garden inn and Wedding Venue hotel. Convent location right off Rt.50.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The Chesapeake Bay Beach Club is such a beautiful venue for weddings. It is such a pleasure to see all of the wonderful guests all dressed up and ready to celebrate with family and friends. We are delighted that you enjoyed our newly renovated rooms and our deluxe continental breakfast. We look forward to a busy wedding season and welcome everyone to Kent Narrows.

"Good location"

3
JanMBaltimore, Baltimore 29/06/2017

Convenient location if staying in Kent Narrows area or attending a wedding or other function at the Chesapeake Bay Beach Club. Rooms are clean. Breakfast is pretty good. Pool is very small but felt refreshing.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We wish for everyone to make great memories when visiting Kent Narrows. Whether attending a wedding, fishing on a charter boat, dining at one of the fabulous restaurants, or just stopping by on the way to the beaches, the Best Western is here to help you enjoy your stay. We are conveniently located off of exit 42 and just across the street from restaurants and dock bars.

"Great Stay"

4
Savannah E, Baltimore, Maryland 19/06/2017

I was a little off put by the lack of elevator and having to climb up four flights of stairs to my room, but was very pleased that the AC was working so well that I cooled off from that workout in no time! I had no complaints with my room. It was quiet, the bed was comfortable, and the shower nice. There was plenty of space for two people and even a couch. I would definitely stay here again if given the opportunity.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We do have an elevator at the far end of the building. We apologize if you were not aware of the elevator. We also have three sets of stairs for easy access to the rooms. Thank you for complimenting our pillow top mattresses. We have received many great comments regarding the wonderful sleep that they provide. We appreciate your review and wish you the best of travels.

"Great view!"

4
franny171, Asheville, North Carolina 18/06/2017

I was very pleased with the room. The later front desk personnel was very friendly and informative. It was quiet on the Bay side with a beautiful view. Access to necessity stores, specialty coffee, and fun. A fun area to visit.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We thank you for your comments. The rooms have been completely remodeled. Our staff is here to answer any questions and help in any way. We are conveniently located across the street from great restaurants and dock bars. Enjoy a round of golf at Queenstown Harbor or board a charter fishing boat for a great catch. Afterwards, relax outside your room and enjoy a fabulous sunset. We look forward to seeing you.

"Stay on Kent Island"

3
P9431HYjohns, Morgan Hill ca, United States 18/06/2017

Good location. priced high for weekend, marginal facilities. Motel 6 facility price with Wyndham price. Had medical emergency and staff referred me to opposite direction of urgent care facility. Hotel served its purpose for an in and out stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is always here to assist our guests with any needs. The front desk is staffed 24 hours a day. The summer time is our busy season and all of the hotels are filled with travelers. Whether coming for a wedding, a fishing trip, or on the way to the beaches, Kent Narrows is a popular destination. We wish everyone a safe travel and may many memories be made by the Bay.

"Great stay"

4
User 17/06/2017

Staff was helpful and courteous. The breakfast was great. The room was clean. The location was convenient to amenities. We would definitely stay at this hotel again. The pool was nice. The lobby was clean and offered popcorn and lemonade upon arrival.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive feedback. We welcome your visit anytime. There is so much to see while visiting Kent Narrows. We will always have popcorn and lemonade waiting for you. Thank you again.

"Great price and location!"

4
SageTrue, New Hampshire 12/06/2017

My friend and I stayed here for a few nights in January 2017. We were visiting Washington DC and wanted an affordable place to stay near the D.C. Public transportation system. This hotel is quick drive to the last stop on the Silver Line. Kent Narrows is a beautiful location to stay. This hotel was inexpensive, clean and quiet. The beds were comfortable, the bathrooms were very clean, and the room came with a microfridge and microwave. The best part of this hotel is it's convenient location. There are several bars and restaurants (all with very good food) within walking distance. Beautiful views of the harbor! Note: This hotel was just off the highway. We were on the Harbor side of the hotel, and so we weren't bothered by traffic noise. However, I can imagine that the highway side might be noisy. Ask for a harbor side room!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for choosing the Best Western Kent Narrows and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the convenient access to Washington DC. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Poorly run establishment"

2
bud1114, Reisterstown, Maryland 09/06/2017

Despite being in a very scenic area along the Chesapeake Bay , don't come here expecting a nice view. There is a swamp in the back of the hotel and nothing to look at in front of the hotel. My father-in-law made arrangements to pre-pay for my room but they still charged my card at the end of the stay. You wouldn't expect this level of incompetence from a place that charges $350 a night.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
The mission of the Best Western Kent Narrows is to provide exceptional guest service and accommodations to each and every guests, and consistently exceed their expectations. We will follow the Best Western philosophy to be knowledgeable, be professional, and be proud. If something is not meeting your expectation, please let us know. We want to make it right. Stay with Best Western, people who care.

"one night stay"

3
Tom C, Palm Coast, Florida 05/06/2017

Appears to be a older structure which was newly updated, clean, next to noisy highway, breakfast included. No suites, one elevator at the end of the bldg. not convenient, near restaurants and shopping center

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
In late 2015, the Best Western underwent a change in ownership. Since then, the new owner has worked hard to renovate the rooms and bathrooms. Plans also call for a second elevator, closer to the lobby. With the location of the hotel by the water and the location being a destination in the summer, we want to provide a clean and comfortable place to stay. Whether on business or travelling with family, please consider the Best Western on your next visit.

"Wedding weekend in Grasonville"

3
46334Jamjunkie, Burlington, New Jersey 04/06/2017

This Best Western was not as bad as some I've seen, the room was clean, the buffet style breakfast was good. The fitness area was tiny with a treadmill, elliptical, recumbent bike and a 30-pound dumbells tree. Returning guest could be clearly heard at night and the road noise was ever present. This is a motor lodge, its good for an overnight along the way, but I would not recommend it for extended stays.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination for weddings. On any given weekend during the summer, the Best Western may have up to 5 different wedding blocks staying with us. We want everyone to enjoy the wedding and get to meet up with relatives. Guests returning from the reception or the area dock bars should be considerate of other guests. There are guests who stay one night and guests who stay with us weekly. We are in the perfect spot for the restaurants and bars. Spend the weekend with us and enjoy the memories that you make.

"Beauty on the bay"

5
Jim Z, Overland Park, Kansas 03/06/2017

I came in to town for a charter fishing day. I arrived at 11 pm and was met by friendly, professional people. I got a great view from my 3rd floor room. Good breakfast and even checking out at 4 AM was well taken care of by the staff. I will be back!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you! It was such a pleasure to have you and your guests stay with us while on a fishing trip. Our staff is here to help you with any requests. Enjoy our beautiful views after catching some fish. No problem if you need to get up early to catch the boat. Ask the desk about our grab and go breakfast program. We look forward to your next visit.

"Great"

5
User 30/05/2017

I thought the room was perfect, it was clean, the front desk staff was very polite. The view of the Chesapeake was nice, the area is surrounded by tasty restaurants. It was an impromptu trip and well worth not having to drive back across the bridge

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted that you enjoyed your stay with us. Our staff is here to assist our guests with any questions. The area is beautiful and worth taking the time to visit. Relax at a dock bar and enjoy our local seafood. Bring your bicycle for the bike trail or take your canoe out on the bay. We wish everyone safe travels this summer and enjoy your time visiting the area.

"First Floor"

5
User 30/05/2017

We made reservation for 2017 in 2016 Looking for same 1st floor room we stayed in in May of 2016. Arrived and the room was some kind of storage room so we had to get room on 2nd floor. Acceptable but not exactly what we wanted. New room design does not have table and two chairs by window. We miss that. We are staying again in 2018.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your return visit. We recently completed renovating the bathrooms and the first floor room was not available at the time of your visit. All of the bathrooms are now complete with new commodes, new showers, and new floors. Our rooms have been completely renovated and we will certainly listen to the feedback to see what else we may improve. We hope to see you again.

"Cancelled reservation; charged anyway."

1
AzD2015quest, Lima, Peru 29/05/2017

I made a reservation and then cancelled it within two weeks, three months before the reservation dates. Before the original reservation dates, while traveling abroad, I checked to make sure there was no reservation and there was not. My credit card was charged nearly $500 anyway.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is unfortunate that the guest felt the need to post this review. The situation has been handled at the hotel and the confusion with the cancellation has been resolved. It appears that two reservations were made within the hour of each other. One reservation was cancelled. However, the second one was not. Therefore, upon the arrival date, the second reservation was charged as a no show. The hotel will not make assumptions regarding the number of reservations nor the arrival date of a reservation. Therefore, normal operating procedures were followed. The hotel did make the exception to the rule and refund the money back to the guest. It is unfortunate that the hotel is shown in a bad light. We wish you the best on future travels.

"Room ok, experience at front desk not good"

2
User 26/05/2017

I just got back from a 2 night stay at this Best Western and got a mixed bag when it came to the service. I had changed my reservation due to a scheduling conflict but they didn't have my updated reservation information in their system. That was not a big deal but, as I was waiting for the manager to come approve the change, another member of the staff followed behind the manager and was loudly yelling at him about various things that seemed to be mostly nonsense. Then she repeatedly yelled that God didn't make a perfect person about 20 times without stopping. This was right beside us, yelling staff member on our side of the desk and cowering manager behind the desk. No apologies or even acknowledgement of our existence in this super uncomfortable situation was made. The two parties eventually went to the back but the yelling was still very loud. Finally the person checking us in went back and asked them to quiet down. It was a ridiculous spectacle.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you very much for staying with us and taking the time to share your experience. Your feedback gives us an opportunity to tweak and improve our services. The incident that took place has been discussed with the staff and corrective steps have been taken to ensure that our guests do not face this situation again. We do hope that you will give us a chance to serve you again and look forward to seeing you again.

"Anniversary get-away!"

4
PattieK39, Eldersburg, Maryland 13/05/2017

Stayed in a decent renovated room. Hotel priced comparable to others around but in Best Western you get the Jacuzzi tub which was nice. Room nicely furnished but tub faucets would not turn off unless positioned a certain way which was odd for a newly renovated room. Bed not too comfy either but everyone will have a different opinion on this. Sheets were clean and room smelled fresh. Breakfast was really good too, view was beautiful!

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We have inspected the room and replaced the tub faucet. We apologize for not inspecting the room and replacing the item before your arrival. It is our responsibility to provide accommodations that are in proper working order. Please visit us again and enjoy our newly renovated rooms. We hope you will not be disappointed.

"Fishing Trip"

4
O602NXdavidl, Martinsburg WV, United States 11/05/2017

Good place to stay. Restaurants and bars in walking distance. Room are clean with a refrigerator and microwave and they got me into the room 6 hours before listed check in time. I will be going back soon

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We hope all of the fishing trips have had successful outings. It is a pleasure to host the groups and hear about their adventures. We welcome everyone to experience the Chesapeake Bay. Afterwards, visit one of the many delicious restaurants or sit at one of the dock bars and enjoy a refreshment. We hope to see you soon.

"Expensive"

4
barbaramB38FF, Mt Laurel, United States 09/05/2017

Everything was good with this hotel except for the price. Staff was very nice, room was clean, beds comfortable, breakfast was good. I was staying here because we were attending a wedding in the area. We are seniors living on a fixed income.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We are so delighted to read your review about the nice staff and the newly renovated rooms. We just completed renovating all of the bathrooms with new tubs, new commodes, and new flooring. Weddings are a great time for family to get together and catch up with each other. The area is a popular destination for weddings and the wedding season is upon us. We welcome all of our guests who are here to witness the blessed union of two loved ones.

"Best mid-priced hotel with great views of the Chesapeake Bay!"

5
User 05/05/2017

First, let me say I am here on business and have been here for 3 weeks so far. The accommodations are above average as the hotel is totally renovated with new rooms and amenities. The Sales Manager, Mary and front desk personnel; Kara, Tim, Amber, Deja, & Delmar are excellent. They are friendly, knowledgeable of the area for things to do, and make you feel welcome. The views on the South side are breathtaking in the morning and evening, being able to see the bay during sunrise and sunset. They have an indoor pool and hot tub as well.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Our staff is here to welcome each guest and assist with any requests. We want our guests to enjoy their stay with us and the desk is staffed 24 hours a day. Thank you for the kind words regarding the renovations. We are so pleased with our new rooms. Whether here for business or pleasure, please take the time to enjoy the wonderful restaurants, dockbars, walking trails, and beaches. Make sure you take the time to watch the beautiful sunsets. It is just something that you do not want to miss.

"good hotel"

4
mn96, grasonville, United States 01/05/2017

bit noisy due to the highway close by. staff was perfect, good clean hotel, new bathrooms. Tim, the lobby gentleman was more then great. just starting up their newly renovated rooms so small Inconveniences who will be more smooth within the next couple of weeks

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
As our busy season approaches, we welcome everyone to enjoy the bars, restaurants, outlets, walking trails, and beaches. We have golfers arriving to play the local scenic courses and fishermen arriving to catch rock fish. Our busy wedding season is upon us and it is always a pleasure to welcome family from out of town. There is so much excitement and we are happy to be a part of the celebration. We look forward to welcoming our guests to Kent Narrows.

"way home"

5
brucef471, PalmCoast 30/04/2017

Stayed here 1 night on the way home nice clean room and friendly staff. For future renovations or construction have contractors cover work materials with tarps. Other than that had an excellent view of the bay able to walk across street for wonderful food.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We welcome everyone to experience our newly renovated bathrooms. We have completed the 2nd, 3rd, and 4th floors with new commodes, new tubs, new walls, and new floors. This completes the total renovation of the guest rooms on these floors. Next week we will complete the remaining rooms on the 1st floor. Our landscaper has completed trimming the bushes and laying down new mulch. We are excited about the upcoming season and wish everyone safe travels during the summer.

"Prefect for a quick jaunt to the the shore."

4
SUZANNEMOBRIEN, Baltimore, Maryland 27/04/2017

Small motel that was recently updated and clean. Good for a quick visit to the shore. Views of the fishing boats coming in from a day on the water were quaint and lovely. Would not want to be here for an extended stay, however very convenient and in walking distance to restaurants and crab shacks

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. Whether coming for an evening or spending a few days for business, we welcome all travelers to experience Kent Narrows. From fishing, hunting, enjoying a day on the beach, or simply hanging out at a dock bar, there is always a place for you at the Best Western.

"Great location..great staff..very responsive"

5
Nelson H, Cambridge, Maryland 26/04/2017

For a number of years, some of my Princeton classmates in the D.C. area get together for a trophy striped bass fishing trip. We stay over the night before have dinner, get up early, leave at 5:30 AM and drive to Kentmore Marina for the 6 AM departure. My reservation was messed up by another (unmentioned) motel, so at the last minute I had to bunk with one of my buddies. He had booked a single, but the staff quickly changed it to a double, with two beds, (much to our mutual relief), and were very pleasant about this change. Then they asked if we were going fishing the next morning. When we told the clerk we were, she told us that breakfast normally stars at 6:30 AM, but for fellows going fishing, they pack a little carry away breakfast, and it would be waiting for us at 5:30 AM. After dinner, at the Fisherman's Inn right across the road, my friend still had to watch the ice hockey game, but couldn't find it on TV. The front desk walked him through the TV control, and he found the game. Our wake-up call came on time, and as promised, each of us had a "bag breakfast" of an apple or orange, a cup of yogurt, a few cookies and a bottle of water, plus access to the coffee machine with take away cups. This place was amazingly accommodating. The room was clean, tidy, and quiet. A great place to stay.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
It is great to see the fishing groups arrive as the fish are biting and the charter captains are ready to take you aboard. Do not worry if you have to leave early to catch the boat, we have your grab and go bag ready for you. We will not let you leave without having a bite to eat. Coffee is available 24 hours in the lobby. So, enjoy your fishing trip, catch some awesome rock fish, and then relax back at the Best Western.

"Very, very pleased"

5
whitepeach, Allentown, Pennsylvania 25/04/2017

I was a little hesitant about staying here, but it turned out to be a very nice hotel. The room was clean. We had a great view of the bay. The staff was extremely nice. Breakfast was good, saves a bit of money. Great restaurants within walking distance. Only 2 complaints: fan vent was very dusty and AC/heating was noisy, but we would definitely stay here again.

marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate any comments that will help us improve our property. We have worked to renovate the rooms and bathrooms over the past year. Our staff is taking a look at all of the rooms to make them ready for the busy season. Welcome all those guests travelling for weddings, fishing trips, golf trips, or just a day at the beach. Relax and enjoy the beautiful Kent Narrows.

"First weekend away"

5
audrieb2017, Easton, Maryland 17/04/2017

Had a wonderful night. Will definitely stay again. Short walk to places we wanted to go. Comfortable bed, quiet area. Front desk staff was friendly and informative about the area and local hot spots. Can't wait to stay again

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
From the restaurants to the walking trails to the outlets, Kent Narrows is full of wonderful activities. The front desk has maps, menus, and plenty of visitor information for you to read. With the weather warming up, we welcome everyone to enjoy a good night's sleep after an enjoyable time on the Narrows.

"Great Staff. Great Location."

5
rtk397, Baltimore, Maryland 14/04/2017

I stayed at the Best Western in Kent narrows for a week while I was working at the Bay Bridge. The staff is very helpful and welcoming. There are several bars and restaurant within walking distance of the hotel. The room was clean and comfortable.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was a pleasure hosting the workers on the bridge project. All of the staff enjoyed interacting with the crew. The bridge is an important part of Kent Narrows and we thank you for keeping the bridge safe for travels.

"Kent and Narrows review"

5
kathysG7320IF, Silver Spring, Maryland 09/04/2017

Courteous and kind staff,very helpful. Grounds and rooms were nice . Redecorated rooms where done with tasteful colors and nice amenities all in all a good stay and would definitely come back . The clerk at the front desk was extremely nice and very helpful . Mary was kind and extremely helpful .

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our staff is always here to help with any special requests. Our bathroom renovations are almost completed. With the new rooms, we are excited about the upcoming busy season. We hope everyone enjoys visiting Kent Narrows and takes advantage of the many great outdoor activities.

"Low cost hotel in the middle of fun"

4
Elkmoron, Elkton, Maryland 06/03/2017

We spent the weekend at the Best Western on Kent Island. It is within walking distance of everything we wanted to do. We usually go to Kent Island by boat during the summer, this is the first time staying in a hotel there. This is a budget hotel with incredibly nice workers and it is clean. Many if not all of the rooms have been remodeled in the last year of so. The free breakfast was full of anything you wanted and they kept bringing more food. I didn't use the pool but an indoor pool in February was a welcome sight. The off season price of February was very affordable. We walked to every place we needed to go. The elevator was a little unusual, There was only one and it was outside at the end of the building, we used the stairs most of the time. Overall for the price, it was a bargain and we will go back in February of next year.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We, at the Best Western Kent Narrows, welcome every guest with a warm smile and greeting. It is our goal to give every guest our undivided attention and make you feel special. We want to look for opportunities to assist our guests because it is the little things that make the difference. Finally, we want to offer every guest a sincere thank you and safe travels. At Best Western, we care about every guest, every time.

"Not Too Bad, Not Great"

3
MsGetThere, New Castle, Delaware 17/02/2017

I gave this hotel 3 stars because the staff is extremely friendly, front facing rooms have an excellent view, and the room was clean. That being said, check in was really slow even considering I prepaid for the room. Once I entered the room, it was spacious and clean, however, there was a strong musty/stale odor to the room which I found a bit offending. Another thing that really bothered me is the carpet was wet. Not sure what was going on with that. I only stayed for one night, and even though the stay wasn't completely bad, I doubt if I would stay here again.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
If I read your review correctly, you were a guest of our hotel in October of 2016. Many updates have happened since October. The hotel has been painted, the lignting has been upgraded, and we have finished updating the lobby. We are constantly looking at ways to upgraded the hotel. We apologize for any delay in getting you checked in. Our staff is constantly working to ensure that each guest is properly checked in. We do not want any errors to occur which will inconvenience you at check out. Please visit us again and enjoy all that Kent Narrows has to offer. i loved the photo of the sunset. What a great way to remember your stay.

"Great Stay"

5
norlea, Walworth, New York 03/02/2017

Great stay, very pleasant view, staff super friendly and helpful. Bed was comfortable, had a great nights sleep.. Clean, Friendly, restaurants near by, parking in from of my room. Great breakfast area... Easy access from highway.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
There's always a room with a water view on the Eastern Shore. Located right on the Kent Narrows, the area is popular for fishing, crabbing, restaurants, sunsets, and of course, crab cakes. Try steamed crabs at the Crab Deck and party the night away at the Jetty. Our staff is here to make your stay enjoyable. Experience our newly renovated rooms while taking in all that Kent Narrows has to offer. Remember, take exit 42 for the Best Western Kent Narrows Inn.

"Horrible"

1
Dee301aa, Gaithersburg, Maryland 30/01/2017

First room, overwhelming smell of "carpet fresh", back of hotel no security cameras, all rooms accessed from creepy outdoor elevator on side of building. Next room in front of hotel, but had only a desk chair. Before booking I was told that all rooms had a sofa or comfortable chair, which was important since I was traveling alone and would be spending the whole evening in the room. I asked them to try to find one but no one got back to me. The heating unit just kept running and running. I got sick from it continually blowing on me. Finally had to turn it off in the night and put a sweatshirt on. Breakfast buffet had "scrambled eggs" that were the texture af a lukewarm shredded wet kitchen sponge. I thought maybe it was a one-off, but nope, they were just as bad the next day. They did have some yogurts. I would not recommend this hotel

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It is unfortunate that you did not have an enjoyable experience with us. Our guests have been complimenting the renovations and have enjoyed the upgrades to the breakfast, the lobby, and the swimming pool. For our guests safety, we have 15 security cameras in the public areas, two of which cover the back parking lot. Currently, we are working with the County to add a second elevator next to the lobby. Our rooms have a desk and desk chair. Some of the rooms with a king size bed have a sofa. Not all of the rooms have a chair and ottoman. Please make sure the desk knows your needs so that we can properly assign you to a room. Our mission is a clean, comfortable room, and your happiness. We look forward to the next opportunity to have you as our guest.

"Family"

5
530thomasf, Glen Burnie 27/11/2016

The hotel stall was very very nice and helpful. I stay in a hotel about 150 nights a year. This was one of the best overall staffs that I been around. There was a staff member making waffles for people and waiting on us.

"Convenient and newly redone"

5
Judith H, Alexandria 27/11/2016

Excellent location right over the bridge on Kent Island.and across the str eet from excellent seafood restaurants (Fisherman's Inn, and Bridges) Beautiful room and especially appreciated lamp connections for our phones. Bathroom small but adequate and clean. Perfect location for shopping at the Outlet Mall

"Great location; some items dated"

4
GarySaw1, Ellicott City, Maryland 27/11/2016

The location is great, just across the Kent Narrows bridge from Kent Island. A seafood restaurant is next door. You have great views of the bay, if your room is on the bay side. On the other side, you have a view of highway 50. The bed was very comfortable. The breakfast room was small and crowded. The rooms are on exterior hallways, meaning you have to walk outside to get to the breakfast area. I thought there was a problem with my bill, which I only noticed after arriving home, so I corresponded with Marc, the GM, via e-mail and he was very helpful and resolved the problem.

"Newly renovated!!"

5
cheetahprints8, Philadelphia, Pennsylvania 26/11/2016

This place is absolutely no doubt in my mind one of the best hotels I've stayed at in many many years from calling in and placing my reservation I talked to Heather a very nice professional lady. She helped me with making my reservation, I even called back several times to add and change many things to my reservation and she was just an absolute help. When I checked in Heather also checked me in. She was just as bubbly in person as she was on the phone, she welcomed me the second I walk to the door. She reviewed my reservation and noticed that I was not a Best Western rewards member and then proceeded to tell me all of the wonderful advantages becoming a member, so she signed me up even upgraded my room to an immaculate view. The breakfast was absolutely amazing so many different options to choose from. All of the staff that I had came in contact with are absolutely wonderful and very helpful . I will be back for future stay and I highly recommend this to anybody that's looking for a room on Kent island!!!

"Excellent service. "

4
michaelbailey1107, Tulsa, Oklahoma 25/11/2016

I had a wonderful nights stay here. It could t have been an easier check in. Only down side is not a very large parking area in front couldn't park car in sight from room. Other than that, It was wonderful. The lady at the front desk was very presentable, very informative, helpful and professional. And I would recommend this to anyone in the area! After the sleep inn down the road tried to charge me 250$ for a one night stay in a basic room, I found this a dew miles away and couldnt have been happier!

"Heather at the front desk!"

5
kat052016, Wilmington, North Carolina 25/11/2016

Let me just say that Heather is amazing!! She helped my with my check in and also my check out. She is very friendly and does her job accordingly. She was so busy between the phones, guest, and taking in orders from the delivery guys that she still maintained her time and attention to every one perfectly!! The room was beautiful and my breakfast was outstanding!!! I did not get a chance to us the pool but it looked. We plan to come back again next year for our 2nd anniversary and I hope Heather is there to assist me as she did an amazing job, we loved her!!

"Niki & Ralph"

5
croakers1, Grasonville, Maryland 24/11/2016

I must say the staff is welcoming and full of wonderful hospitality. I mention Ralph & Niki because they both stood out as extremely professional and welcoming. Ralph is professional and has a tireless work ethic. He does a great job, even on Thanksgiving day! Niki was professional, welcoming and helpful and was also working on Thanksgiving day! We have stayed here before and I was blessed with Niki helping me that last visit also. We enjoy staying here for several reasons. The indoor pool and hot tub are clean and ready and waiting for our visit. The staff has a wonderful attitude. Others have also mentioned the breakfast experience is a pleasure to wake up and enjoy.

"Had to have a place to stay"

3
BETSRN, Clearwater, FLorida 23/11/2016

This is an OLD motel which has been spruced up with new paint, updated bathroom fixtures, etc. The beds were clean and comfy. The pool looked gross and had some kind of oily film floating on the top of the water. However, the breakfast was amazing for the usual free breakfast. I have never seen as good a selection of entrees. The lady who was the breakfast manager was so nice. The Fisherman Inn restaurant across the street was really good and such a nice surprise after a long drive. I would probably not stay there again, however. The view of the water across the street is very nice.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We know that we are not always going to be able to please all of our guests. However, just before your stay, we entertained a large group of young adults. They enjoyed the pool during their entire stay. After check out, we made the necessary chemical adjustments to maintain the pool for proper use. The cloud of film disappeared and the pool is being enjoyed at this very moment. We apologize for any interruption in the use of the pool and we always take the proper steps to maintain it for constant use. Thank you for recognizing our breakfast and renovations. We welcome you back anytime to enjoy the view of the water and the Fisherman's Inn restaurant.

"Immaculate stay!"

5
crabpots8, Newark, New Jersey 23/11/2016

First off let me just say that this is a very beautiful hotel from walking into the lobby to the cheerful staff behind the front desk and in the beautiful rooms I am astonished at the new renovations at this hotel has went under. The rooms are absolutely beautiful the beds are so comfortable ?? The breakfast is absolutely amazing I love how there's so many options to choose from whether you want hot foods cold foods or just a bagel they have everything that you absolutely need. The pool is a plus for my kids. When checking out Heather was behind the desk and she was just as cheerful and happy and delighted she asked me how everything was with my stay and I told her that it was absolutely gorgeous that we will be coming back. She is very friendly and an absolute sweetheart.

"Best Western Kent Island"

2
User 06/11/2016

The continental breakfast was the star. After that....not impressed. Overpriced for what you get. You have to go outside to get anywhere in hotel which wouldn't be bad if there were proper lighting. Its pretty dark, no security cameras. Front desk told me many people party at the club's across the street and rather than drive they stay there So up front I was told beware of drunks...which came in to play at 2:30 a.m. when 3 stood outside my door and argued. My biggest complaint was the handicapped accessible room. First, it was on the 3rd floor! How safe is that in case of fire when elevator is not an option? Inside the only accommodation was a bigger bathroom with a grab bar in the shower but all fixtures were the same. It was not handicapped accessible for a person in a wheelchair. The bathtub/shower was the standard so a wheelchair bound person was unable to access it. Overall...not someplace I would stay unless the Holiday Inn Express around the corner was full.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are delighted that you enjoyed the deluxe complimentary continental breakfast. Best Western has been very active adding new amenities and upgrading the design/layout. Our hotel does offer 4 handicap accessible guest rooms. The rooms are located on different floors through out the hotel. Each room was designed and constructed based on the Federal guidelines for ADA accessible rooms. Be sure to ask for the room with the roll in shower if you need access for a wheelchair. Whether you stay with us or the Holiday Inn Express, we wish you the best on future travels.

"Super beds, great renovation"

5
ohmadamoh, Moorestown, New Jersey 02/11/2016

In spring of 2016 this hotel underwent renovations. We stayed here in Oct 2015 and again in July 2016. The renovations are nice, but let me tell you, the new mattresses are HEAVEN. Our whole group that we came with remarked how great their nights sleep was. Surprisingly several of us took the sheets off to see what brand the mattress was. I actually called Marc who is the General Manager there. He was super and gave me information on the mattress. They are Serta, and special made for Hotels. He went as far as to give me some contact information to see how a guest can purchase Hotel mattresses. We will be ordering one of these Very very soon!!!. Thanks Marc. My back appreciates your help ??

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was so nice to meet you and your husband on Saturday. We truly appreciate the kind words and hope your stay was as enjoyable as the last visit.

"Great stay for the money"

5
Sandra S, upper marlboro, United States 25/10/2016

This is a great place to stay even if its just for the weekend. Great restaurants all around, set on the water, great food great view. For those who have never visited the Eastern Shore this is a great place to stop and visit. Very friendly people who will be more than happy to make sure your stay is great.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your kind words and we appreciate the kudos to the restaurants, the view, and the friendly people. Our staff works hard to make sure our guests have everything and are ready to assist with any requests. Whether travelling on business, for a getaway, or just passing by, we welcome everyone to experience all that Kent Narrows has to offer.

"There for a wedding"

4
User 24/10/2016

The hotel was good, but the service was excellent. Niki was the standout as she helped us with the check in process, and interacted several times. Always helpful and friendly and on the last day, our rental car would not start, and she personally provided a jump to start our car.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our staff is always excited to welcome the wedding groups to the hotel. It is a pleasure to welcome guests to the hotel and then get to see everyone dressed up in their finest outfits. Guests arrive from near and far to celebrate and reunite with family members. We are thankful to be a part of this experience. Our staff is always ready and willing to assist with all guest needs. Thank you for your review.

"Great service; room is OK"

3
Meredith D, Moorestown, New Jersey 18/10/2016

We arrived late unexpectedly and were given great service by Kara (although we could have booked it cheaper online - we were just tired). The room was loud. The toilet and shower could have been MUCH cleaner. The breakfast is so much better than the Best Western in Annapolis. This motel seems to be undergoing changes, as they are painting the outside and freshening it up. (We would like to see the local art brought back, though!) The indoor pool looked clean and was by a lovely mural, but we did not use it.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The exterior of the hotel is currently being painted and we are excited about the fresh coat of paint. We have made many changes this year and are now planning more changes for next year. We are working on plans to upgrade the bathrooms and door lock system. It is our goal to provide excellent guest service and a quality product. Please stop by to see the newly renovated Best Western.

"Clean, Comfortable, Excellent Breakfast"

4
ItsmeKW, Huntsville, Alabama 15/10/2016

Clean Rooms, Friendly Staff and excellent full buffet breakfast. Stayed 6 days - 4th floor, would have been a beautiful view - but it rained the complete time I was there. A bit expensive - but guess you paying for the location... Would definately recommend it.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response and for recommending the hotel. We appreciate the comments regarding the friendly staff and the excellent breakfast. We look forward to welcoming our guests to see our renovations and to experience Kent Narrows.

"Average "

3
kp m, Washington DC, District of Columbia 15/10/2016

Basic room, clean but nothing memorable. Bathroom is tiny and basic. Check in was slow, I wasn't in any hurry but not sure why it seemed to take 5 to 10 minutes when I already had a reservation. Not sure that I would stay here again as there are other options in the area

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review of our hotel. We appreciate your feedback and use all the information to improve our products and services. Currently, we are paining the exterior of the building. In the near future, we hope to upgrade the bathrooms with new showers and toilets. This has been an exciting year with all of the improvements and upgrades. We thank everyone for the kind words and recognition. We know there are other options in the area and we thank you for choosing Best Western.

"Very acceptable budget hotel experience"

4
Daddy-Oh52, Williamsburg, Virginia, United States 07/10/2016

The service, quality of the room, and my overall experience at this BW location was very good, if not surprising. When looking for a moderately-priced, budget hotel, this location will not disappoint.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments and thank you for staying with us. We appreciate the kind words and hope to deliver service, quality, and a great experience every time. We understand there are other choices in the area and we hope that everyone who chooses us is satisfied with our hotel.

"OK hotel that thrives off of location"

3
Adam A, Columbus, United States 05/10/2016

We stayed at a comfort suites in the middle of nowhere Indiana for $99 a night and it was very nice! This hotel is on the bay near Baltimore and was just OK... and was $200 a night! I understand you pay for the location but it definitely felt like they knew they wouldn't have any problems filling the hotel for whatever price they want to charge. For $200 a night I expect a lot nicer place, but you're kind of stuck I guess when you are by water... and they know it. No complaints about the staff... but its definitely the party place where every stays to walk to the bars. The pool was FREEZING COLD and unusable (weather was in the 70's and 80's). We passed a drug deal on the balcony one day. Rooms didn't feel very home-y or clean but they passed as 'good enough'. Definitely felt like i was overcharged for what I got. I was there for a wedding so I didn't have much choice on where to stay. It was here or $300 a night for the Hilton. Too rich for me...

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments. We understand that pricing for a hotel will be different depending on the location. Many factors are taken into consideration when creating a budget and rates for a hotel. Kent Narrows has become quite a destination on the weekends for weddings. The beautiful scenery, the awesome restaurants, and the many tourist attractions in the area keep all the hotels busy on the weekends. We know there are different brands to choose from and we thank those who choose Best Western. We are working hard to gain your loyalty and always want to provide a great value for our product.

"Clean rooms, good breakfast"

3
Angelina M, cleveland, OH, United States 02/10/2016

The room was clean, bed comfortable. Bedding and pillows could use an upgrade for the cost of the room. It is a motel not a hotel. Staff was not responsive to request for additional bedding. One skimpy blanket only. The hot breakfast was good and served in a clean sunny room.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to share your thoughts about your stay with us. It is great to hear that you enjoyed the clean room and the complimentary continental breakfast. Rest assured, we will follow up with our team members regarding the request for additional bedding. We want to encourage our team to ensure personal service and a warm welcome each time you visit. All the best and hope to see you soon!

"Great view of the harbor at an affordable price."

4
Sam B, Mooresville, NC 01/10/2016

Wife and I just returned from a 4 day stay for Trawler Fest (boat show). Rate was $102 per night plus tax. Hot breakfast was very nice. Plenty of everything. The exterior of this BW is showing a bit of age and isn't far from a facelift. The room itself was fine. Nice new large HDTV. Comfy beds and pillows. Clean rooms however had a bit of difficulty with the toilets (didn't seem to want to flush properly) Front desk staff was friendly but very, very slow at check in and out. I also want to thank the young man from the maintenance staff that gave us a battery jump with his jumper cables using his personal car. He went out of his way to help us and refused the $10 tip that we offered. I had left the lights on our rental car during a rain storm the previous night. Thank You for your kindness young man. Thank You VERY much.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We thank you for staying with us during the Trawler Fest. Unfortunately, the weather did not cooperate for the entire time. Now that the rain is gone, the painters are here to power wash the entire building, prep the building, and paint the building. We are excited to see the hotel with a fresh coat of paint. We appreciate your comments regarding the staff who helped you with the car. It is our pleasure to help out whenever necessary. We hope to see everyone again next year and hope the sun makes an appearance.

"just OK"

3
RutherfordB, Cumberland, MD 25/09/2016

Our check-in experience was pretty awful. We were tired, and the process took forever. The room was basic, but clean. The breakfast was good. The pool was great - nicely heated. Location was safe, but a bit noisy.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We thank you for taking the time to review your experience at our hotel. We apologize for not meeting your expectations. It is our goal to provide a welcoming environment from the moment you check in. We want your experience to be hassle free as you enjoy our deluxe continental breakfast, indoor heated pool, and newly remodeled accommodations.

"Watch the sun over the marina and water"

5
Nancy G, Baltimore, United States 23/09/2016

A wonderful 2 night stay. Bay side view was so nice, seeing water and a marina. Many different restaurants, all seafood, no fast food, around. Office staff super friendly and accommodating. Popcorn in the lobby in the early evening. Warm pool and whirlpool, and coin laundry on premises. Microwave and small refrigerator rooms. Lovely area just a few miles from Chesapeake Bay Bridge. Staff were helpful and gave me a later check-out time. I made return reservations as I checked-out.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We welcome all of our guests to experience the wonders of Kent Narrows. From the restaurants, the walking trails, the beaches, to the beautiful sunsets. There is so much to enjoy while a guest of the hotel. While our guest, we invite you to enjoy our indoor pool and hot tub. We invite you to sit out on our balcony and watch the boats sail by. When you return from sightseeing, enjoy a fresh bag of popcorn, which we serve daily. Please visit the Queen Anne's County webpage to plan your next visit to Kent Narrows.

"Cute hotel with a great view"

5
Nikkig215, Bethpage, New York 19/09/2016

We stayed one night in Kent Island after a wedding in Annapolis in September. It was a cute little town with restaurants/bars overlooking the water. Everyone was very friendly at the hotel and we were able to check in about an hour early. All the restaurants were in walking distance. The room was very clean and we had a great view from our room! Great spot for sunset.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The Kent Narrows area is a big destination for weddings. The area is busy on the weekends and it is important for the guests to receive prompt and courteous service. The hotels and restaurants appreciate the guests who travel to gather and celebrate the weddings. We are fortunate to have great restaurants within walking distance, awesome sunsets over the bay, and to meet travelers with great stories to share. We welcome everyone to discover Kent Narrows.

"very clean and great location"

4
1happykat, Cherry Hill, New Jersey 19/09/2016

We really enjoyed our stay at the Best Western. It's literally across the street from some amazing restaurants and bars. Perfect home base for exploring the area. The hotel was very clean and the staff at the front desk was very helpful and friendly. I loved the dark colors in the rooms; very cooling! A little pricey though.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your recognition of our staff and the accent wall in the guest rooms. Our staff works to ensure that our guests are comfortable during their stay with us. The convenience of the restaurants and bars makes it easy to enjoy a fabulous meal while enjoying a beautiful sunset.

"Beats getting a DUI"

4
User 19/09/2016

Was visiting a friend and after several drinks decided I needed to get a room because the drive home was too long. This hotel was close and available and the room was clean comfortable and quiet. The breakfast in the morning was great too. Would stay there again.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you very much for your kind note and for highlighting our service. It is a pleasure to see that you enjoyed our deluxe complimentary continental breakfast. We are thankful that you enjoyed your visit and will stay with us again. We look forward to your next visit.

"Don't stay here"

2
FIrstVisit16, State College, Pennsylvania 17/09/2016

Don't stay here. The property is not updated. AC didn't work and clothes were wet in AM due to humidity in the room. Hot tub didn't work & mgr. was unresponsive. Cleaning staff skipped our room. High rates and very poor property conditions. Stomach upset after eating in over-crowded and hot breakfast room.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The Best Western Kent Narrows was completely remodeled in April of 2016. it is unfortunate that your opinion of the hotel does not reflect the hard work and dedication that has been put forth to make this a better product. The hot tub has always been functioning properly and was in much use during your stay with us. Our breakfast scores rank above the Best Western standards. Our housekeeping staff is dedicated to delivering service to all of our guests. Stay with us. You will not be disappointed.

"Wedding Reservations"

5
User 12/09/2016

I reserved 20 rooms for our wedding at this hotel. This hotel didn't charge us for reserving rooms! the Hilton wanted to charge additional $250 to keep our rooms!Best Western even gave us some additional rooms! Becky was super easy going and worked efficiently ! The front desk staff each time I called where very accommodating, easy to talk to and respectful to my guests. Rooms were standard nothing special good views of the Kent narrows area!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for reserving rooms with us for your wedding block. We are so thrilled that our staff delivered the service to help make your event a success. Our staff sincerely appreciates the importance of weddings and we love the excitement. Thank you for letting us be a part of this special day.

"Best Western Kent Island"

1
Steven W, Kent Island, United States 12/09/2016

The place is run down and very disappointing. The rooms make a cheap hotel look good....they are very runs down and in need of updating. Electrical outlets did not work. The electronic door locks kept breaking and we had trouble getting back into our room every time we tried to do so. We had to have maintenance come up to our room to get us in....what a waste of time and a pain in the butt. Stay elsewhere!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
The Best Western Kent Narrows was completely remodeled in April of 2016. Everything was removed from the room and replaced with fresh paint, new carpet, new bedding, and new furniture. Our key lock system is being upgraded in October. It is unfortunate that your opinion of a newly renovated hotel is deceiving to other guests who are looking to stay here. I welcome everyone to check out our photos on our website and to visit us. You will not be disappointed.

"Very dated with very dark rooms..."

1
chaznron, New York 05/09/2016

We checked in on Saturday, September 2nd, 2016. The room charge was $199 as we were there as part of a set of rooms blocked off for a family wedding. We got to our room and quickly realized we would not be staying. The rooms were extremely dark because the walls were painted navy blue. The furnishings were old and although the bathroom appeared to be clean, the toilet would not consistently flush. There was one common balcony that went across the whole building. Each room had two plastic chairs in from of the window on this common balcony. The neighbors were sitting in their chairs smoking, which was a problem for us. The front desk clerks were extremely nice, however they said that because we had technically checked in, we could not get our money back. Since there was no way that we were going to spend another second at this hotel, we cut our losses and went across the street to the Hilton Garden Inn.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our ongoing upgrades to the property. The hotel was completely remodeled in April of this year. The accent wall is painted blue, according to Best Western standards. We have received many positive comments regarding the new furnishings. Our commitment to investing in our property will continue this winter with exterior painting and upgrading door locks. Our staff members take their roles very seriously and make every effort to provide quality guest service. We look forward to welcoming our guests to our remodeled Best Western.

"NOT BEST WESTERN'S BEST"

3
William H, Roanoke, Virginia 03/09/2016

Although the area influences the cost of motels, unlike other Best Western Hotels that I have used, I didn't consider this one to be a good value and the attitude of the staff certainly didn't help either. At one point I had to ask myself who is paying who?

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to tell us about your experience with the Best Western Kent Narrows. I regret that you were not satisfied with the performance of the staff. We will investigate and meet with the staff to further discuss your comments. We always appreciate comments from our guests so we can serve you better.

"Nice place to stay"

4
Lisa C, Harrisburg, United States 29/08/2016

Nice room, although overpriced for a Best Western due to location. Breakfast was good although small room got very crowded. The bed was comfortable and it was nice to have a fridge and microwave. Would stay again if in the area.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Whether travelling for business or pleasure, the Best Western Kent Narrows is the perfect location to enjoy shopping, dining, walking/biking trails, and local beaches. Kent Narrows is a popular destination for weddings, retreats, and dining. There are several seafood restaurants and dock bars to relax and enjoy a beautiful sunset. We welcome our visitors and if you have not seen our renovations, please stop by to tour our hotel.

"Will stay again. Enjoyed it very much here! "

4
User 26/08/2016

We stayed 2 nights. Staff friendly and helpful!! Made suggestions on what to do & where to go. The hotel is a little dated. They are working on updates. I loved The blue walls in the room. The pool was nice temp, but hot tub needs attention. Half of the jets don't work & it's more of a "warm" tub. There is s patio deck out from the pool which is very nice! Benches and chairs, lovely green foliage. Breakfast is nice, hot, nothing super excited. One elevator at the FAR end of the hotel. Unless your room is one the 4th, maybe the 3rd, don't pay for bay view. If you do, you'll have a great view of the fisherman's inn. Awesome restaurants in walking distance. Beds are comfy. The pictures are from the 4th floor & across the street.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
With the seafood restaurants, the dock bars, and the walking trails, Kent Narrows has much to offer. We continue to make improvements to the hotel and look forward to our guests enjoying the improvements. Best Western is dedicated to re-imaging the brand and its amenities. We have expanded our continental breakfast selection and have upgraded our internet equipment. Thank you for your visit and we look forward to re-introducing Best Western to our guests.

"Great place to be ! Feel like home !"

5
User 20/08/2016

Stayed 5 nights for a vacation had a great time, great service and staff. The view from our room and balcony was splendid ! Location is great, price was good compared to other hotels in the area. Swimming poll was perfect. The breafast was excellent.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your stay with us. The view of the bay is spectacular and the restaurants are amazing! It is wonderful that you were able to enjoy the indoor swimming pool. Our breakfast includes sausage gravy and biscuits and a waffle maker. We welcome you anytime to Kent Narrows.

"Huge disappointment"

3
carrollh513, Towson 19/08/2016

Reserved 4 weeks in advance for King with view, 2 nights, two people. Confirmed reservation 2 days before arrival. I was assured all was ready for us. Guess what? Ended up in a double on the parking lot. 10% discount on a $500. 00 bill. Small , cramped and noisey. On the plus side....clean. Location is great. That is all.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for the misunderstanding with the room type. We understand that you called in advance to confirm your reservation. This is an opportunity for training our staff and to be prepared for our arrivals. I have emailed you an apology letter and have extended you a complimentary night for another stay. Please feel free to contact me when you are ready to enjoy Kent Narrows.

"Great stay"

5
Barbara B, Baltimore, United States 17/08/2016

This was a girl's night out and the location was terrific. The room was clean and comfortable and the staff was helpful and friendly. Great stay and great value. The free breakfast was one of the best I have been offered at a hotel. Hot and cold dishes and plenty of strong coffee.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. We appreciate the positive comments regarding the room cleanliness, the friendly staff, and the complimentary breakfast. We welcome you back anytime to enjoy the area attractions.

"EHH... Expensive for quality"

3
Heidi G, Atlanta, Georgia 14/08/2016

We only booked here because it was the only option that wasn't booked completely. It was cheapest around, but also the least quality. The room wreaked of mildew and mold. Thankfully we were here for a wedding, so only slept for about 4 hours and then were gone the rest of the time. It's in a central location. The room was quiet since the air conditioner drowned out the outside noise. The front desk staff was very friendly, and we didn't partake in breakfast.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We will take note of the comments made and do apologize that you were not satisfied with your stay. We make every effort to provide comfortable and reasonable accommodations. We understand that the weekends are busy and hotels book up with wedding groups. We hope everyone has a chance to experience the area but do understand that some guests have to stick to a strict timeline. Hopefully you will have a chance to return and spend more time to see all that Kent Narrows has to offer.

"GREAT STAY AND VIEW"

5
bevy002, wayne, nj 13/08/2016

loved this place...staff was wonderful and courteous. room was clean and updated...view of the bay was breathtaking. will definately stay at best western again!!! oh and can;t leave out the great location around great restaurants

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our staff appreciates the kind words regarding the service and the comments regarding the rooms. It is our goal to provide each guest with a welcoming experience. We hope our guests are enjoying the renovated rooms. This week we updated the breakfast area and replaced the front desk counter. We will continue to make changes that will improve the guest experience. Please feel free to stop by and see the improvements.

"Ok for a night"

3
User 12/08/2016

The room itself was okay. There's been an honest attempt to update it. The bed was comfy. The room was clean but the bathroom had the oddest smell, musty or something. The air conditioner was a 7 out of 10. The girl who checked us in didn't seem happy to see us, if not bothered we we're there. Convenient to restaurants.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your comments and will certainly follow up with housekeeping regarding the bathroom. It is disappointing to read about your check in experience and hope that this was an isolated incident. With proper training and weekly staff meetings, it is our goal to provide each guest with a welcoming experience. We want our guests to receive the best service and always want to return.

"overall experience"

4
Ronald A, bloomsburg, United States 04/08/2016

I have stayed here in in the past and have always been satisfied with the experience. Hotel staff are very helpful and friendly. Lots of parking, pool and spa are a plus. Good selection of places to eat close by.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for returning. We appreciate your loyalty to the brand. We want all of our guests to feel welcomed and to feel well treated. It is always a pleasure to read about guests finding our staff to be helpful and friendly. We are delighted to read that you were able to take advantage of the many amenities and opportunities available to our guests. We look forward to welcoming you back again in the future.

"Location, Location"

4
User 03/08/2016

You can't beat the location of this Best Western. Rooms have been recently renovated and very clean. Our only complaint would be that the air conditioning unit wasn't getting as cool as we would have liked considering it was 96 degrees outside. Other than that the stay was perfect and the service was super friendly!!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your kind words regarding our renovations. We are still working on a few projects. The air conditioning units have been upgraded and now there is a sensor in the room that will automatically turn on the unit when occupied. When left vacant, the unit will operate at a set temperature. This saves energy as well as controls the humidity in the room during the summer months. In the upcoming months, we will paint the outside of the building and update the room locks. Enjoy the rest of the summer.

"Great place to stay"

4
Carol W, Rancho Cordova, California, United States 01/08/2016

We were here for a family wedding in Stevensville at the Chesapeake Bay Beach Club. It was about 15 minutes from the venue and easy to get to. Lots of dinner restaurants within walking distance. The rooms are newly remodeled. Comfortable beds in our king room. Fridge, microwave in the room. Ice and soda vending on every floor. Did some laundry in the laundry facilities here. Old machines, but they worked. Very, very friendly staff! Coffee and popcorn in the lobby. Breakfast was good. Pre-made Cheese omelet, waffle makers, juice coffee, bagels, toast, sausage, yogurt and biscuits and gravy. I had an omelet and a waffle and both were good. I would stay here again for sure!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It is always a pleasure to see families gathered together to celebrate a wedding. The families come from near and far to celebrate and re-connect with each other. Our breakfast is a wonderful time for families to sit down and take the time to share memorable stories. We hope everyone returns home refreshed and ready to face the week. Thank you for your comments and enjoy the remainder of the summer. Happy Travels!

"Best Western Makeover Very Nice."

4
Steve C, Somerdale 01/08/2016

Make over since last yrs visit was very nice. Asked for a King bed got a Queen. Rooms Very clean A/C nice and cold. Love that Hotel is walking distance from everything Bars on the water beautiful Bayside Sunsets, Crab Deck right across the street.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments regarding our renovations. We are pleased with the responses that we have received from our guests. There are still more projects to complete as we continue to improve the property. With the gorgeous sunsets, the fabulous restaurants, and the great things to do in Kent Narrows, we hope to make each visit a memorable one.

"Great deal!"

5
DrewUpp, Cecilton, Md 27/07/2016

I stayed here on a Monday. The staff at the front desk were very friendly, and the room was clean. They had a deal for $84. You just can not beat that deal with all they have to offer, and with all the restaurants nearby.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing us when visiting Kent Narrows. We know there are many choices and each one offers different amenities. The best time to get away and avoid the crowds is during the week. The weekends can be quite busy and the restaurants are crowded. So, pick a day during the week to get away and enjoy all that Kent Narrows has to offer.

"Better than expected"

4
firefighter4u, Bradford, Pennsylvania 16/07/2016

My family stayed here one night while visiting friends in the area. Check in was friendly and quick. Our room had two queen size beds, both comfortable. Also a flat screen tv, desk and small bathroom. All were clean and relatively updated. There is an indoor pool and breakfast. The only drawback is the lovely view of the highway but that really isn't a big deal. It is close to restaurants and marinas. We would stay here again.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for staying with us while visiting friends in the area. We appreciate your kind words. We have recently renovated the hotel and the sleeping rooms do have new pillow top mattresses. We have also added new 40" flat screen televisions. Kent Narrows offers lovely views of the bay which include watching the boats sail by and enjoying breathtaking sunsets. Make sure to enjoy fabulous seafood within walking distance to many fine restaurants. We wish you the best while travelling this summer.

"View, Breakfast & Price Excellent"

4
User 15/07/2016

An upgrade gives you a view of the gorgeous Bay. All rooms open to outside. Get a room on level four or three for a nice morning walk around and view. Even rooms on otherside, although facing highway are quiet too and as my husband said, "we're just sleeping in the room anyway." Rooms are clean and nice nothing special, frig and micro, blow dryer, iron, small coffee pot. BREAKFAST for "full continental" was EXCELLENT! Whip cream, strawberry waffle batter & regular, almond milk, chocolate syrup, good sausage and decent scrambled eggs, biscuits and gravy. The nicest people work in breakfast room. Crab Shack across the street was delightful with FRESH shell fish and good prices. Quite an experience even for us west coasters. Beautiful drive and only 25 minutes from Annapolis, worth the distance and savings.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are delighted that you enjoyed your visit to Kent Narrows. The Best Western recently upgraded the standards for breakfast. It is our goal to provide extra amenities to go along with our eggs, waffles, and cereal. We also now serve almond milk and gluten free cereal. Thank you for recognizing the wonderful seafood restaurants and the beautiful scenery. We like to think that we are an excellent alternative for visitors sightseeing in Annapolis and Washington DC. Enjoy your travels and we hope to see you again soon.

"Great location"

3
kevt3, Maryland, USA 12/07/2016

The location is awesome - walking distance to restaurants and water. The views on the water side are incredible and well worth paying extra for. The service from the front desk people and the cleaning ladies was generally outstanding. A small incident kept me from rating it a 4: Upon returning from dinner, the door lock wouldn't work. I went down and had the key cards redone, but they still wouldn't work. A half an hour later (waiting in 90 degree heat), the manager finally took the lock off of the door so that I could get in to pack my stuff to move to another room. I expected some sort of campion for my trouble, but was offered none. This affirms my normal practice of mostly staying at Marriott branded hotels.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to review our hotel. We are happy that you enjoyed our location, the views and the service during your stay. We apologize for the incident with your door lock. It is never easy to hear that we failed to meet our guests' expectations. I wish we had received this feedback prior to your departure so that our staff would have made adjustments to ensure you were satisfied with your stay. We look forward to welcoming you back again so that we may replace this experience with one where everything meets your expectations.

"Rip off"

1
Tim F, Montgomery Village, MD, United States 12/07/2016

I was told check in was 3:00 PMwhen I called the hotel the day before mty arrival. I arrived at 2:45 and was told check is was at 5:00 and that a mistake was made when I was told 3:00. We needed to be at a wedding at 6:00 and I specifically picked this hotel because of the check-in time. I was told for about $20.00 more they might be able to find something. 10 minutes later and $20.00 extra dollars out of my pocket 5 rooms opened up. I think this is a scam and I was taken advantage of.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for any confusion regarding our check in time. Although our check in time has changed to 5pm, we are more than happy to check in a guest, as long as the room requested is available. We know that the weekend check ins are busy with wedding guests. We do our best to accommodate early check ins. The hotel does charge a different rate for the bay side and highway side. So, depending on the room type and the side of the building, one guest may be checked in faster than another guest. If a guest is willing to change the room type, then we are able to process the check in. We are happy to do what it takes to check in our guests so that they may enjoy their time here. We are in no way in the business to rip people off. We want our guests to enjoy their experience with us from check in to check out.

"Great Holiday Weekend Stay"

4
Kathleen G, Philadelphia, United States 09/07/2016

Very nice - great location - clean and friendly! Fantastic view of the harbor and boats and water from our front balcony. Wonderful restaurants and close to Annapolis. Charming, and scenic little island and very good hotel - and price.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. We welcome those visitors who are sightseeing in Annapolis but want to get away to Kent Island. There are many wonderful seafood restaurants with fantastic views of the bay. We are glad that you had the chance to sit on the balcony and enjoy the scenery. We hope to have the pleasure of welcoming you back again soon!

"Pet friendly no longer!!!"

4
atrubisz, Richmond, Virginia 03/07/2016

Disappointed that no longer pet friendly!!! Hopefully, they will change and set aside a number of rooms for Senior travelers who have the ability to pay a little extra for their small dog - easily limit to 40 pounds. Follow the lead of a few high end hotels who welcome pets and the added revenue

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your remarks. As of now, we are no longer accepting pets. We understand that this will not be a decision that everyone will agree to, however, at this time we feel like this is the right decision. We will certainly be open to re-evaluating the policy once we have had a chance to look back on comments and reviews. Of course, being new owners, we want to do what is best for the hotel and for our guests. We wish everyone safe travels this summer.

"poor performance"

2
Peter K, severna park, United States 01/07/2016

horrible service . Staff was rude rooms were dirty .No one in our room block had a good experience . On two occasions people returned to their rooms and found strangers sleeping the room .The staff seemed overwhelmed.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are disappointed to read of your experience during your stay with us. While an apology will not alter the outcome of your experience with us, I do extend it with all sincerity. We empathize regarding the points you mention in your review, especially the poor service you received. This level of service is not acceptable and will be addressed in future training and staff meetings. Again, please accept our apologies and please consider using Best Western whenever you travel.

"Super Friendly Staff"

5
jcord2000, Oakton, Virginia 28/06/2016

Stayed here for a long weekend. The staff is very friendly and helpful. The recent renovations are complete and the rooms are very nice. We were in 407 facing the bay and the Fisherman's Inn. The odd numbered rooms are on the bay side. The location is good for places like the Fisherman's Inn, the Crab Deck, the Jetty and other local hot spots. It's a short walk to all of them. We will be returning soon.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your kind words. We appreciate your response. The staff wants to work to ensure that you enjoy your stay. Our rooms are now renovated and the response has been positive. Many of our guests enjoy sitting outside the rooms and watching the activity on the bay. There are also many fine seafood restaurants, with Fisherman's Inn being directly across the street. The crabs are plentiful and delicious. Come to Kent Narrows and enjoy the escape to the Eastern Shore.

"Beware of Bay View"

2
Terri E, Cumberland, Maryland 27/06/2016

Paid extra for the 'bay view' room. Had a view of the front of the hotel awning! Front desk gave me another room but only after arguing with me over what their ads say....online says bay view, they say at hotel bay side. Had to take 2 of the wash clothes down to front desk to ask for more, they had mold stains on them. This hotel won't see me again!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We thank you for your response and appreciate your concerns. Being situated one block from the Eastern Bay, our hotel offers beautiful views of the sunsets and the boats passing by. Whether one has a full view of the bay or a partially obstructed view of the bay, one has to be in awe of the wonders of the Kent Narrows. With the fabulous seafood restaurants, the nearby beaches, and the trails that take you along the water, you can relax, unwind, and enjoy all that Kent Narrows has to offer.

"Rude receptionist. For all you dog lovers, they no longer accept pets."

3
thorchan, Charleston, South Carolina 20/06/2016

We have stayed in the hotel several times a year for the last ten 10 years. Average hotel but it's clean and the front desk has always been extremely friendly and welcoming. And the location is fabulous...great bars and restaurants right across the street. Called to make a reservation tonight and was informed that pets are no longer allowed. I was quite disappointed as we usually have our small dog with us when we travel. The clerk was obnoxious about the change...could have cared less and was very rude in her attitude about the whole thing. What has happened to your friendly clerks? And why the change in the pet policy?

"Pleasantly Surprised"

4
Shawn P, Arlington, Virginia 17/06/2016

Stayed for one night with my girlfriend over Memorial Day Weekend 2016. Typically, we stay in Renaissance/JW Marriott but obviously those types of options do not exist here. But wow, we were both very pleased with the condition of the room, particularly the comfort level of the bed. I suffer from three herniated discs and mattress quality is extremely important. We will definitely be looking to stay here again in the future.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are pleased with the responses we have received since purchasing new Serta pillow top mattresses. The overall response from our renovations has been positive. We are continuing to make changes to the property and are waiting for some final deliveries. There are more plans for next year such as an additional elevator and upgrades to the stairwells. Thank you for your response and we look forward to seeing you again.

"Welcoming"

5
Louis I, NJ, United States 16/06/2016

A restful night's sleep after a long day of travel. The front desk gentleman was helpful, checked us in promptly, and gave us directions for morning breakfast. The room was large and very pleasant in every way.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. Thank you for being our guest. We are pleased to know that you enjoyed our new Serta pillow top mattresses. We are delighted to know that you found the hotel to be clean, and the front desk to be helpful. The Kent Narrows area is a perfect stop to enjoy fabulous sunsets and delicious restaurants. We look forward to your next visit.

"False Promises"

4
James M, Middletown, Pennsylvania, United States 14/06/2016

I believe in Best Western, I only use Best Western, for business and pleasure. This year, we had 9 rooms booked for our fishing trip at the Chesapeake Bay. The majority of my party had rooms on the second floor, were a wedding party got out of control, very noisy during the night, the hotel failed to take action. If the desk clerk is a coward, hire security, or call the Police. We were promised to go bags in the morning as we leave before breakfast is served, no bags, clerk had no knowledge she was to prepare any. The check out process was very slow and painstaking. It took 30 minutes to check out 9 rooms, next year, you got may card, I'm walking. Like I said, I believe in Best Western, we have stayed at this hotel this time each year for several years, we are in the 7th year of the Chesapeake Bay Fishing Trip, we have always had excellent service with best Western, and at this location. I'm certain, Best Western not liking these comments, we will find better service next year, Best Western is good at cleaning up their act.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. We have many groups that book fishing trips in the Spring. The individuals fishing have been pleased with the catch this year. When the group leaves before breakfast is served, they are given grab and go bags. We apologize for the lack of communication for your group. Also, with express check out, your wait time should not have been so long. When rooms are charged to one card, the check out process should be quick and easy. So, we will train our staff on the proper procedures and look to improve upon our services.

"Great service"

5
Joseph C, Ocean City, United States 13/06/2016

The staff was very helpful. Gave great directions to the wedding we were attending. They have a very nice breakfast nook down in the lobby that had just about everything you would want from a hotel. We will definitely be back to stay again!!!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments. We appreciate the positive feedback. We welcome you back any time to enjoy the area. Kent Narrows has become a popular destination for weddings. New venues are always opening up and it is important for us to know each location. Our staff appreciates your recognition and we hope to continue offering excellent service to our guests.

"What you see is what you get"

3
Shemtof, Silver Spring, Maryland 13/06/2016

On a last minute whim, we made a reservation. Lowest rate we could find with availability. One side faces Rte 50. The other side faces several seafood restaurants and a marina. Fortunately, we had the latter. Room was ok. Everything about it was ok, except there were several wedding parties staying there. Quite noisy. Front desk staff were quite nice. Except we got back to the hotel about 4 PM to find that the room had not been cleaned. 'Well, you call to ask us to clean it.' And then, when we returned from dinner, the room keys did not work.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Kent Narrows is a popular destination for weddings during the summer months. The hotel offers two views, one faces route 50/301 and the other faces the Eastern Bay. There is a price difference for the two views. Of course, most people prefer to watch the beautiful sunset of the Eastern Bay. There are many fabulous seafood restaurants, walking trails, local beaches, and an outlet shopping center. While everyone is here to have a good time, we do have to ask guests to maintain a level of quiet after hours. The front desk is always here to help you enjoy your stay. We will use your comments to improve our service and your experience.

"Great Hotel! Have Stayed Many Times"

5
Kimberly B, KentNarrows, United States 08/06/2016

Friendly staff and very clean! Great price! I wish they would still let your dogs visit as well. I would highly recommend to anyone coming for a weekend/weekday stay. Very quiet and convenient. It's always a pleasure to stay here. Feels like home the way the staff treats everyone!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review. We appreciate the kind words. It is our hope that everyone finds our staff to be friendly and our rooms to be clean. Our renovations include new carpeting, new bedding, new furniture, a new lobby and a new breakfast room. It is our goal to continue to make improvements to the hotel. We hope everyone enjoys the fabulous sunsets and the many fine restaurants. We look forward to your next visit.

"Great View"

5
Nicole G, Blackwood, United States 04/06/2016

Hotel is in a great location, the View of the Bay is amazing. Rooms recently redone and very nice. This was not my first stay at this hotel and it will not be my last. I was away for business but able to bring my son. He can't wait to go back!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are so happy that you and your son enjoyed your time with us. Our rooms have been recently remodeled and we are continuing to improve the property. We hope you are able to return to enjoy the beautiful sunsets and the wonderful restaurants.

"Amazing Staff!"

5
Kelseyg777, Walton, Kentucky 04/06/2016

I just stayed at the Best Western Kent Narrows over memorial day weekend, the front office staff (Ciara) I believe was her name was extremely helpful and sweet! She deserves a raise for excellent customer service! The rooms were very nice, clean, quiet for sleeping. Loved that it was within walking distance of awesome restaurants and bars! The absolute best thing about my stay was that I unfortunately realized 3 hours into driving back to Kentucky that I left my $75 pillow in the hotel room! I was so bummed that I had left it there, but the manager shipped my pillow to me 2 day priority shipping! That is awesome customer service!! If i'm ever back in Maryland I will definitely be staying here! :)

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are so pleased to read your review. Thank you for the kind words regarding Ciera. We are proud of our staff as it is our goal to provide each guest with excellent guest service. It is very important for all guests to return home with their belongings. It is a pleasure to return your items and make sure they reach you in a timely manner. We hope everyone enjoys the renovations and has a chance to experience the wonderful seafood restaurants. There are many excellent choices with a wide variety of selections. Be safe and have a wonderful summer. We look forward to seeing you again.

"Mini-vacation success"

4
Jennifer C, Hershey, Pennsylvania 03/06/2016

We had two rooms, different floors which wasn't expected but okay. We loved that we were able to have the views of the Bay instead of Route 50. Upon arrival our rooms were not available. We didn't mind too much, we just went to have have a late lunch across the street, by the time we were done, the rooms were ready. Beds were SUPER comfortable and rooms very clean. The air condition unit in our room wouldn't stay on but did keep the room cool when it was running. Would recommend hotel.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Our guests love to sit outside the rooms and enjoy the tranquility of the bay. It is an awesome view. We are glad you had the chance to enjoy lunch across the street. There are many fabulous seafood restaurants within walking distance. We recommend that everyone try to have lunch or dinner while visiting the area. Our beds are brand new pillow top mattresses and our rooms were renovated over the winter. We are excited about the changes and hope everyone enjoys staying with us. Thank you for your comments and we look forward to seeing you again.

"Good location"

4
Peter L. K, Sunset Beach, United States 02/06/2016

Conveniently located off 301 near good restaurants and harbor location. Have stayed here before and always satisfied with service. Love Fisherman's Inn across th street. Great Happy Hour. There is an elevator which makes it easier especially for those with stair issues.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you so much for your complimentary review. We loved having you visit and hope you will return in the near future. Kent Narrows has so much to offer with the beautiful water views, fabulous restaurants, walking trails, and more. Our location is a great stopping point for beach travelers, snowbirds, and outlet shoppers. Please enjoy our newly renovated hotel.

"Wonderful night's sleep"

5
User 28/05/2016

After a very long 10+ hour drive this late-night stop was very welcome. The front counter staff both late-night and morning were very pleasant and efficient in checking me and my family in and out. The beds were extremely comfortable and provided a very much needed good night's sleep. It was the best night's sleep I had gotten in a long time.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your response. It was such a pleasure to welcome you and are thrilled to hear that we provided you a very much needed good night's sleep. We appreciate your comments on our front counter staff. We hope to welcome you back in the near future.

"Lots of other places nearby"

2
CousinsIslandgirl, Yarmouth, ME 21/05/2016

The good, the bad & the ugly: We'll start with the good: In fairness, they have a great breakfast (for a chain hotel) and good water pressure in the bathroom. I was pleasantly surprised that the towels were not thread bare - surprisingly thick. Also, the location is good. We had to stay here to attend a wedding hearby, but there are plenty of other options (as long as you're here when there are not 7 weddings on the same day!). The bad: Long lines at check in and many people's rooms were not ready. Ours was. We came in to find beds with fitted sheets that were too small, so they were bulging off the mattress. We tried to fix them but they were pulled so tight in an attempt to fit on the beds, we figured we'd make do. We awoke the next morning all caught up in the sheets that of course came off and we'd slept on the bare matttress all night. Yuck. Also, the TV didn't work - no signal - and no one else from the maintenance staff could get it to work. Yes we had a TV, but no it didn't work. We reported the problem. No luck. We had people knocking at our door at midnight, people smoking outside the room at 2AM, which the HVAC system pulled right into our room so we awoke to the smell of cigarette smoke, and then at 4AM the noise from the room next door started. I agree with other reviews that the walls are paper thin. Everyone was talking about it in the breakfast room. The ugly: For the price we paid for our room, I would have expected better value. I would say, if you have a choice, try another place down the street.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Please accept our apologies for your unhappiness during your most recent stay with us. A hotel is defined by the quality of service it provides to its guests. Consequently, it is disappointing to learn of your unhappiness. I have copied your comments to our maintenance staff as well as the housekeeping supervisor. It is our job to make sure everything is ready for you upon check in. We value your opinions and we want to make sure that similar situations do not occur in the future. By utilizing our preventative maintenance program and daily housekeeping checklists, we will be able to address issues and prevent similar incidents. Again, I want to thank you for taking the time to share your concerns with us. There is no excuse for anything less than complete guest satisfaction. That is our goal.

"Nice, clean and good value"

4
r k, West Chester, Pennsylvania 17/05/2016

An older but well maintained roadside inn serving Kent Narrows marina area. Rooms have outside entrances and are nicely updated, pleasant and good sized. Standard breakfast fare included. Limited public amenities but does include indoor pool. Staff are very welcoming.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was a pleasure to welcome you as our guest while visiting the area. Thank you for acknowledging our welcoming staff. We hope our guests are enjoying our newly renovated rooms. Your kind words are truly appreciated. We look forward to welcoming you back again should your travels return you to the area.

"Fantastic new updated rooms"

5
Vince B, Ambler, United States 17/05/2016

Great rooms, value and service! Great helpful staff! Great location of the hotel. Great views from Balcony! Rooms were updated with new carpets, freshly painted, new beds. Staff was very helpful and courteous. Look out from rooms to boats and water views. Across the street are great seafood restaurants with great prices.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you Vince for your wonderful review. We will be sure to share your comments with our team. We appreciate your kind comments on the cleanliness, the staff, and the great value. It was a pleasure as always to have your golf group here and we are delighted that you enjoyed the water view, the restaurants, and the location of the hotel. As always, we look forward to welcoming you back in the Fall. We hope to make your next stay as enjoyable as your last.

"Good location unfortunately bad night"

3
Georgeann R, Baltimore, United States 17/05/2016

Rooms are satisfactory. Breakfast offers good variety and tasty food. Good location near highway, marinas, and restaurants. We had an unfortunate experience due to other guests who noisily partied late into the night next to us. The staff did address the problem at the time.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to submit your review. I am disappointed to read that we were unable to create a memorable stay for you. It is sad to read about the few guests who make it challenging for others to enjoy their visit to Kent Narrows. I am happy that you enjoyed the location of the hotel as well as the wonderful restaurants within walking distance. We hope to welcome you back one day which will include a good nights rest on our new pillow top mattresses.

"Lots of reason to stay at this hotel off US 50"

5
Morris-Madison, Madison, Wisconsin 13/05/2016

We were pleased to see that improvements and upgrades have been made since our last visit in late 2014. So, this review is short. Everything we used or enjoyed worked. Simply and well, though aging. WiFi worked effortlessly without dropping. The desk staff was very courteous, cheerful and efficient. The whirlpool, which we used soon after arriving, was just right for two to stretch out in. The Fisherman's Inn across the road is the lure to this hotel, and we have not been unhappy with our choice of this hotel. A nice touch in the standard-fare complimentary continental breakfast is that it starts at 6:30 am, which helped get us into the Washington traffic early. On-and-off access to US 50 couldn't be easier.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your positive comments. We are delighted that you found our hotel to be conveniently located. We appreciate the positive mention of our hot tub and continental breakfast. We strive to provide each of our guests with a great stay and your comments will serve as encouragement to our team. We look forward to your next stay.

"No attention to the small details"

2
Catherine L, Grasonville, United States 03/05/2016

Airconidtioner in the room not working correctly. Refrigerator door - kept finding it open - wasted food Room very dark, TV brighter than lights TV - Cable service disrupted and not fixed. Outside of hotel dirty and unkept. Sheets didnt fit the beds....had to keep slipping them back on the matress Breakfast good. CheckIn good. Pool was closed. No notice on that until arrival. Stairwell closest to room closed.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review. I am sorry that you did not enjoy your stay with us. Our staff aims for high guest satisfaction scores and if we do not reach those scores, we look to improve upon those areas indicated by our guests. Our maintenance and housekeeping staff will continue to monitor the rooms and make improvements where needed. Sometimes the improvements will require closing off areas to the guests. We apologize, however, the improvements were necessary in order to provide quality features to our guests. Again, we thank you for your response and wish you the best on future travels.

"Better than expected :)"

5
conniemoore4, Washington DC, District of Columbia 22/04/2016

Well as I read the reviews before my stay, I was a little apprehensive going in. I'd like to say the hotel construction was non existent and the rooms were fantastic. The cleanliness and comfortable beds were awesome. The staff was very friendly and one I remember was Dianne P at the frontdesk. She was so welcoming and obviously enjoyed the people she met coming in the door. The breakfast provided rated as well as most we go too. There's only so much you can serve in that environment, the staff person Judy did a great job. So I hope this review lessens any anxiety one may have with reading previous renovation reviews.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your response and are so thankful that Dianne and Judy provided you with a welcoming environment. We are proud of our staff and hope that everyone feels the same when staying with us. Besides a few minor additions, the renovations are completed. Of course, we will always look to improve the hotel and ask for the guests to continue making suggestions. It is our goal to provide a comfortable stay at reasonable prices. We know there are different hotels to choose when visiting Kent Narrows and we thank you for making us your choice.

"Good Room, A few minor issues"

4
George F, Reading, United States 18/04/2016

The refrigerator did not work and there was no trashcan. Other than that, everything was good. There is not much to do in the immediate area, but the surrounding restaurants and bars are good. We were there for the Bay Bridge Boat show. The parking lot gets very full and hard to find parking when the hotel is completely booked. Overall, it is a good place to stay if you are looking for a room in that area.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for the items missing and not working in your room. Our staff is working to ensure that the rooms are ready, now that the room renovations are complete. It is our hope that the inconveniences will be limited now that we can inspect every room. Our goal is to provide quality furnishings with exceptional service. This past weekend was beautiful weather and the area was booked with the boat show. We hope everyone enjoyed a good meal at the many great bars and restaurants.

"Nice room, terrible breakfast"

3
CMB1955, Scituate, Massachusetts 13/04/2016

We've stayed at this hotel before, but not for quite a few years. It's being renovated. Our third floor room was newly renovated and very nice, although the new drapes were already torn. We were there for only one night and didn't experience any noise from the renovations. This hotel is NO LONGER PET FRIENDLY as noted by management in their reply to a recent review. We weren't traveling with a pet but will be doing so in the near future, and I asked about this at the desk. The problem was with coffee and breakfast. I asked if coffee was available before 6:30 AM (when breakfast starts) and the desk clerk pointed out the coffee machines in the lobby. My husband went down about 5:45 the next morning to get some. There were no cups, and nobody was at the desk. We tried the coffeemaker in the room - there were no little packets of creamer. When we went down to breakfast there was plenty of coffee, and it was good. There were some breakfast items in a warmer - eggs, sausage and french toast - but they were all stone cold (really, really cold). We're not sure the warmer was even plugged in. The breakfast attendant came through at one point and got herself a cup of coffee, then disappeared. Amusingly, there was a little sign about creating your own oatmeal bowl, but no oatmeal, only cold cereal. We weren't expecting a gourmet breakfast buffet but this was very bad. I might stay there again just because it's a convenient stop on the road from MA to FL, and it's relatively inexpensive compared to other hotels in the area. I wouldn't count on the coffee before 6:30 AM. Lots of people might want to grab a cup for the road long before that. I wouldn't count getting a decent breakfast either.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for your disappointment with your stay. We will certainly be using this for training the breakfast and night audit staff. The coffee station should always be stocked with cups, creamer, sugar, etc. We will be discussing the set up of breakfast with our staff. The night auditor prepares the breakfast and that is why the desk may have been unattended. However, there should have been a sign at the desk directing everyone to the breakfast room. It is our intention to serve a hot breakfast with a variety of selections. We do have oatmeal packets next to the cereal. I apologize if the packets were not displayed. Best Western has introduced a new breakfast program and it is our intention to have all the correct items for our guests. We want all of our guests to have the opportunity to enjoy a good breakfast meal before check out.

"terrible"

1
Lynne Y, Wilmington, Delaware 05/04/2016

worst hotel stay ever... everything was cheap quality (bedding) or broken ( elevator, heater, etc construction all around me...reservation was not respected...I couldn't wait to leave and get home...The staff only placated my requests and didn't solve anything

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for sharing your concerns with us. We have completed the room renovations and are waiting on the lobby and breakfast furniture. We are delighted with the results and hope that the guests enjoy the renovations. The elevator was down one day for new flooring to be installed. We are re-painting the pool next week and also will be touching up the walkways and stairwells. We will try to do the work when it is not busy and hope to be of little inconvenience to the guests.

"Great location, very helpful staff"

4
droppinout, Atlantic City, New Jersey 27/03/2016

This is a nice pet friendly place with an extremely helpful staff and a great location. I was looking forward to seeing the renovated rooms, and they are nice but the renovation looks to have been purely cosmetic. We will stay again, the rates are generally good and it's one of the only places around to accept dogs.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments. We have recently remodeled the guest rooms and are pleased with the results. With the new ownership and the new changes, our pet policy is one of the changes. As of March 1st, 2016, the hotel is no longer pet friendly. We apologize for any inconvenience. However, we will honor any future reservations made prior to March 1st. There are pet friendly hotels in Easton and Annapolis.

"Under renovation"

1
User 21/03/2016

This hotel is under renovation and it is not cited anywhere on website when booking. If you are in an even numbered room, you will have the highway noise interrupting your rest. We paid full price for a room just above renovations. We were sickened by the fresh paint smell, the shower had some sort of sand or other grit in the bottom, and the "towels" given were 2 towels, and 3 bath mats. The TV took time to load, and after 6 minutes it finally showed a picture. Most of the channels we tried jumped in and out due to satellite. We could not log onto the WiFi. We gave up! We asked for another room due to a safety concern I had, and were told we had to pay more for it. We booked this weekend trip 3 months in advance, and were very disappointed. I would not recommend anyone to stay at this hotel.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We are very excited about the renovations to the property. The public spaces as well as the guest rooms have been re-modeled. The rooms include new furniture, new carpet, and new bedding. We have also added satellite television with HBO and Cinemax. The renovations will be completed by the beginning of April. We are pleased by the majority of the comments we have received from our loyal guests. We hope everyone has a chance to view our photos once they are posted on our website.

"I'll think again about this place"

2
User 21/03/2016

We stayed here or a friends 50th birthday getaway weekend in beautiful Kent Island, MD. While I understand doing renovations in the off-season, one would think that it would be done a floor at a time, and not the chaotic mess that it was scattered here, there and everywhere, but it was. A modest Best Western with a nice view of the bay, and if you are lucky, you can catch a gorgeous sunset from the balcony outside your room. (yes, do yourself a favor, stay in a bayside room, much quieter). We had a newly renovated bayside room, new carpet/bedding/furniture, which was a nice delight, also the room was very clean, but still heard noise from outside, and we had a room getting a redo next to us, so we heard hammering at odd hours during our weekend stay. Other things that were unacceptable were the kids that ran rampant the last night of our stay, running amuck down the hallways at all hours of the night and they managed to throw resin chairs from balcony rooms on the 4th floor to the parking lot, knocking out the Direct TV satellite feed for the whole hotel… on Sunday morning, on a big departure from the weekend travel day! NOT GOOD!! Also when I mentioned this upon check out I was told that there was nothing that they could do, since there was no manager on duty. UGH! Disappointing to say the least… now I have to drive all the way home on minimal sleep! Some weekend getaway. While I will be back to beautiful Kent Island, another stay at this place is questionable, especially when charging full off-season rates during a renovation and making guest breathe in paint fumes all weekend!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing to stay with us and please accept our apologies for any inconveniences you encountered with regards to the ongoing upgrades and improvements. We look forward to the renovations being completed soon and are working hard to ensure the impact to our guests is minimized. We hope you will stay with us again soon so we will have the opportunity to exceed your expectations.

"Under construction"

3
User 14/03/2016

The rooms were freshly renovated. Amenities were nice and all were available, but pretty major work was under way at this location. The main lobby was completely closed and building materials were on the landing in front of several rooms that were currently being worked on. Guests were allowed to smoke on the walk ways in front of the rooms and their smoke came into our room if you entered on exited your room.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to review our hotel. We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We are nearing the completion of our renovations. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. We hope to see you again in the future and wish you the very best.

"Under renovation... full price for diminished features"

2
Stanley M, Princeton Junction, United States 07/03/2016

Best Western has a lot of nerve charging full off season rates for a stay crippled by a hotel in the midst of a major renovation. The lobby was partitioned off and ugly, the ice machine on our floor was broken, the TV and the phone didn't work. The electrical fixtures in the elevator were exposed and there were fingerprints and smudges all over the stainless panels. Obviously not cleaned in days. Our room had a view of a gigantic dumpster, and workmen in respiration masks were all over the place.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
I was very disappointed to read of your experience during your stay with us. Thank you for taking the time to advise us of your recent stay. It is only through feedback that we are able to maintain and improve upon the service that we provide to our guests. Renovations will be done by the beginning of April. We will be posting photos on our website of the updated property. We are excited about the renovations and hope our guests will be just as thrilled.

"Extremely nice, pet friendly Hotel"

5
Brown-Hats, Omaha, Nebraska, USA 27/02/2016

This Best Western is one of the nicest pet friendly Hotels we have encountered. The nigh staff was very courteous and helpful. The room was very clean and neat. The waterfront of Kent Narrows topped off our experience!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing to stay with us. We truly value the opinions of our guests. Providing our guests with the best possible hospitality and service has always been our mission. Kent Narrows has many wonderful bars and restaurants within walking distance. The sunsets are something you do not want to miss. We hope to see you again in the future and wish you the very best.

"Pleasantly Surprised"

4
Edward H, Winston Salem, United States 04/02/2016

The Hotel was very clean and the Staff went out of their way to be helpful. I believe the bathroom must have just been remodeled - everything looked new. GREAT free breakfast! Very pleased with our overall experience for our first time at a Best Western Hotel.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your comments regarding the bathroom, the complimentary breakfast, and the overall experience. The Best Western Kent Narrows is undergoing renovations and should be completed by April. We are excited about the upgrades which include new bedding, new carpeting, new furniture, and the addition of satellite television. Our lobby and breakfast room are undergoing renovations as well. We look forward to welcoming you back to the area on your next visit.

"WOW"

5
Susan R, Ft Lauderdale, United States 24/01/2016

We travel alot so have many different experiences in many different brand hotels. I usually don't like outside doors, but this is beautiful being at the Kent Narrows area with their fantastic restaurants and sunsets. Best part - they allow dogs!!!

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you very much for being our guest. We are delighted to hear that you enjoyed your stay. We are pleased to welcome guests such as yourself that enjoy the fantastic restaurants and sunsets. We look forward to making your last visit even more pleasant than the last.

"Pleasantly Surprised"

4
redheadskier, PAWTUCKET 21/01/2016

Having lived on Kent Island I was familiar with the Best Western but had never stayed there before. Since we longer live on KI but needed a place to stay, I chose the BW for 2 reasons - pet-friendly and cost. Room was clean, front desk staff was great, and it was overall a great place to spend the night. Did not take advantage of the indoor pool, exercise equipment so I can't say about those, the breakfast room was nice with a fairly good assortment of foods - just right for a "free breakfast"

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We appreciate your comments. We are delighted to hear that you enjoyed your stay with us and appreciate your kind comments on our cleanliness, our staff, and your overall experience. We look forward to your next visit and hope that you have a chance to see our renovations once they are completed.

"Worst Hotel Experience I've Ever Had"

1
stacyi29, Marydel, Maryland 15/01/2016

My husband and I are staying at the Best Western at Kent Narrows in while our home is having some renovations done. We have been here for a week and this is by far the worst hotel experience I have ever had. I will say, to be fair, that the front desk service is very good. Everyone at the front desk has been friendly and helpful, however the management and housekeeping is absolutely awful. Our TV has not worked in 6 days despite at least a half dozen phone calls and messages for management. Additionally, housekeeping as only come in 2 or 3 times and on the designated day to thoroughly clean the room no one ever came at all(not even to change the towels and empty the trash). Additionally, the rooms are outdated and everything in them is old. Do not stay here.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
On behalf of the entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of renovations and when finished, we hope to have a product which the public will like. It is our goal to have the right people in place, the right product in place, and the passion to ensure that each guest has a superior experience.

"Dust Galore"

1
HMcMillen, Pittsburgh, Pennsylvania 11/01/2016

This was the worst hotel I've ever stayed in my 25 years of travel. The location was convenient so we decided to stay. I woke up many times throughout the night with itchy/watery eyes, sniffling, and itching. I couldn't sleep well and was absolutely miserable. The source could had been the air conditioning/fan unit circulating the dust, so we turned it off and had no circulating fan or air. The air then became damp and musky smelling. Also, NONE of the table lamps or floor lamp were working. It was an inconvenience to call the front desk for assistance or complain- especially in the middle of the night, so we kept the harsh bright main light. This was the worst experience and most uncomfortable stay ever.

marc_w_lacoste, General Manager at BEST WESTERN Kent Narrows Inn, responded to this review
We apologize for not meeting your expectations while a guest of the hotel. Your satisfaction is important to us. It is our goal to welcome each of our guests into our hotel and provide a wonderful experience. As we begin renovations, we will be working with our team members to ensure that proper steps are taken to maintain our new product. I am sure that each guest will be pleased with the results of the complete renovation of the hotel. We are excited to welcome back each guest and hope that everyone enjoys the transformation.

"Heading south"

4
Art N, Forked River, NJ, United States 09/01/2016

This was a stopover on a trip south. Reservations were easy to make from the road and we feel that Best Western offers the convience, locations and services we want. No hassle check in with membership number again makes it easy to check in and out.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
It was a pleasure having you as our guest and we truly appreciate you taking the time to share your experience with other travelers. We appreciate your comments on our services and the convenience of our location. Our guests often tell us how much they enjoy being within walking distance of so many great restaurants and the easy access getting from the highway. We hope to welcome you back again soon!

"Very noisy due to highway 50 being close to hotel"

3
sue k, Shokan, New York 31/12/2015

Very nice hotel and very well kept, had a jacuzzi in our room but, unfortunately should have been on the back side of the hotel to not hear the semi trucks all night long. We had a very load refrig as well as all the other loud noises all night long. The bed was very comfortable. If I ever stay there again I will bring along earplugs to drowned out all the noise

"fix the heater noise"

3
Paul/martin W, ottawa, Canada 28/12/2015

The hotel checked all the boxes except for an unusually loud heater/air conditioner unit. the unit cycled every 3 minutes and the fan noise was crazy loud. In spite of being beside a highway, there was no excessive noise from outside. The staff were welcoming and excellent. The dog run was a welcome bonus and very much appreciated in the morning.

"Great motel"

5
engineer48, baltimore 22/12/2015

Four of us stayed there on Dec 18, 2015. Everything was very good. Room was clean, appliances worked, beds comfortable and they even had hunters rates for us off-season visitors. They had a breakfast area where you could gentnearly everything you could want--and a lady that kept things stocked and clean. Views of the bay were great. A good number of bars and restaurants were very close--one offering an oyster buffet which was awesome. There was no nonsense about bring guns to the motel and much conversation there was around duck hunting and fishing. This is a very nice friendly place, good rates and we will return next year.

"Good bargain"

3
User 25/11/2015

Needed a place to stay overnight due to a Memorial Service involving a family member. This location may not be the most modern were we have stayed, but it was one of the cleanest. Continental breakfast was plentiful and very satisfactory. Staff was very friendly and helpful, especially Diane. Location is easy to find, convenient to main highway and priced very well. I'd stay again.

"AVOID!--Terrible Front Desk Staff, NOISY hotel"

1
GSO_NC, Greensboro 20/11/2015

Checked in to find my room is 50 yards or less from a major US highway!! I called the front desk to have my room moved to the other side of the building and the snippy front desk staff told me the "bay side" of the building is all booked. I indicated that I would then be leaving to find a different hotel and they refused to credit my credit card, and insisted on charging me for the night--even though we had not used the room! Best Western is NOT a decent hotel chain is they don't guarantee a good night's sleep or customer satisfaction. There are SO many hotels in this area why would anyone choose to stay in this rather dated, noisy place?

"Deborah"

5
Deborah A, Atlanta, United States 16/11/2015

Hotel was great! Breakfast was good. Every one was pleased with this Hotel. Very friendly atmosphere. We stayed here while working in the area. I have no complaints. Nice scenery also! Next to the bay area.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to share your experience at Best Western Kent Narrows with other travelers here on TripAdvisor We really appreciate your comments on our delicious breakfast buffet and great customer service throughout your stay. Top-notch customer service is one of our top priorities. We hope that the next time you are in the area we have the pleasure of having you as a guest again!

"Best Western - Kent Narrows"

5
Eileen S, Chardon, United States 10/11/2015

Service and accommodations were very pleasant. Accommodates pets and their needs as well as large groups. Convenient to excellent restaurants, bay and freeway. My only complaint was the hot tub was not functioning. Otherwise the breakfast was very good, facilities were clean, and staff friendly. I would recommend this hotel if in the area.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you so much for taking the time to share your experience at the Best Western Kent Narrows with other travelers! Our clean rooms, convenient location and helpful staff do stack up to a great value for travelers in our area and we are delighted you enjoyed your stay. I am sorry to hear that the hot tub was not working during your stay with us. We had an issue with a broken part that had to be ordered and unfortunately took a little longer then expected to arrive. While we waited for the part to arrive we went ahead and drained out the hot tub and repainted the inside. We hope to have the opportunity to be of service to you again soon and show off all of our new renovations that will be completed in the upcoming months!

"Very Happy with Stay"

5
Lisa S, Fairfax, United States 10/11/2015

We were very happy with Kent Narrows Inn. The staff was friendly, the rooms were clean and comfortable. They accommodated our request for a late checkout. We travel with our dog. This hotel accepts pets for a minimal fee. The room was spacious enough to accommodate our dog crate comfortably. The in-room internet was easy to connect and fast.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for choosing Best Western Kent Narrows during your recent trip to our area. We are so pleased that hear that you were comfortable during your stay and that we were able to accommodate your requests. We appreciate your recommendation to other travelers and we hope to have the pleasure of welcoming you and your four legged friend back again soon!

"Great location "

5
Elizabeth M, Mont Alto, Pennsylvania 04/11/2015

Centrally located among several restaurants and bars. Great views from top floors. My father slept on the sofa bed and he said it was the most comfortable sofa bed he has ever slept on. The front desk staff were amazing and very friendly and courteous.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you so much for taking the time to tell us about your stay! We greatly appreciate the thoughts and opinions from experienced travelers such as yourself! We are happy to hear that your stay with us was a positive one and that even our sofa beds lived up to your fathers standards! Our hotel takes great pride in our friendly, experienced staff. They will be happy to hear your compliment! We hope to have you as our guest the next time you are in the area.

"CONVENIENT AND FAIR PRICED"

4
fishygrandma1, Brielle, New Jersey 28/10/2015

This is the second time we have stayed at this hotel, although our earlier visit was in the winter. We asked for and received a first floor room, convenient to parking, the breakfast room, the pool and the lobby. The beds in the "typical hotel room" were comfortable. The bathroom was a little on the small size, especially considering that the sink was outside the bathroom. Bathtub/shower was tight, but adequate. The "heated pool" could have been a tad warmer! Nice hot tub attached. Didn't eat breakfast there but did go in to get coffee to take back to the room. Hotel personnel were pleasant and helpful.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your very kind review. We have an exceptional staff and it is nice to hear a guest appreciate what they do. Glad to hear you are coming back.! We truly value the comments as this gives us the opportunity to work on improvements. Please accept my apology for the shortcomings with the small bathroom and pool temperature you experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us. We are starting renovations this month and we are taking all of the feedback into consideration on ways to improve accommodations for our guests. Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

"very nice and affordable"

4
Whitney T, Columbia, United States 26/10/2015

Compared to other hotels in the area, the pricing for the Best Western was the most affordable. The room was very large and spacious! We were on the highway side and didn't hear any noise from route 50. We stayed for a wedding and there were lots of restaurants and bars within walking distance to the hotel. The area in general seems to be more expensive than it should be, but the best western was the most affordable option on kent island and there were a lot of amenities, including breakfast, a pool, a fitness center and laundry.

"Not bad"

3
Sarah M, Baltimore, Maryland 15/10/2015

I stayed at this particular location in the past month and I must say that pretty much the whole staff is very very nice and helpful. Mary is very friendly and excellent when you are checking in and shes always very happy. The "Host" is very rude and not friendly at all and I really did not care for his attitude towards me or my husband and he was not at all hospitable. . The rooms are clean and I enjoyed my stay, the breakfast was good and we had a nice time besides the one problem.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are happy to hear that you enjoyed your stay with us. However, we're sorry we fell below your expectation regarding the one area of our customer service. We will look into this concern. We hope that you will stay with us once again in the future so that we can make sure that your entire stay is a enjoyable and pleasant one!!

"Clean, but smokey"

3
E_of_Virginia, Richmond, VA 13/10/2015

The room was clean, but the connecting room was not non-smoking. The guests in that room seemed to smoke non-stop. The smoke smell invaded our room. Also, there was a large truck idling in the parking lot outside of our room all evening! If you are sensitive to smoke smell this may not be the hotel for you! Also, try to get a room on the side of the hotel away fro teh highway.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for your review and enumerating the positive and the negative so we can focus on the areas we need to improve. . Please accept our apology for the noise from the truck parked outside. Occasionally we have drivers that stop and stay with us a few hours to rest. Some of them do have refrigerated trucks that have to stay running which is what you experienced during your stay. Usually their stay is brief and they depart within a few hours so that the noise doesn't continue throughout the night until morning. We are sorry to hear that your room was overtaken by the smoke from the adjoining room. Currently we do still have a few smoking rooms for our guests. We realize that sometimes the smoke is not always contained to the room and may travel to the neighboring rooms. Our hotel is starting renovations this month and that is an area we have focused on trying to correct. We will no longer have any smoking rooms once everything is completed so that this issue does not occur again. Thank you for your time spent on reviewing your stay and we would love to have you as our guest again in the future and hear your opinions on all of the updates once we are finished! .

"Very Comfortable Stay"

4
Linda D, Hesston, United States 12/10/2015

We were pleased with this hotel and the fact that we were able to keep our dog with us. Everyone was very pleasant. We found the location to be very good for finding places to eat, walk and bike. We especially liked the Bay view.

"OK place"

3
Johnnie C, Charles City 12/10/2015

Was overpriced for what we received. But all motels in the area were overpriced due to being on the water on the bay. Had a nice view of the bay (if you paid extra to have the view). Overall; was an average place for an above average price.

"QUITE AND RELAXING"

5
Leslie V, grasonville, United States 09/10/2015

I will return to this hotel for it is quite and relaxing. Not far from the water. It is clean, and reasonable. The rooms are comfortable and modern. You get your money worth to include breakfast which is very healthy. You will experience great customer service.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to write a detailed review of your recent stay at the Best Western Kent Narrows. We are delighted that you enjoyed your stay. Our convenient location, relaxing clean rooms and complimentary breakfast buffet do add up to a great value for travelers in our area. We hope to see you again and we look forward to providing you with the same pleasant accommodations during your next visit.

"Best Western Kent Narrows"

4
User 24/09/2015

Very good experience, Desk Clerks were very accommodating and the breakfast was superb. Nice pool, love the fact they have adjoining rooms and a walk up sunken tub in some of them. Would definitely stay there again.

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for taking the time to share your positive experience with other travelers here on TripAdvisor. We are delighted to hear that you had great time during your stay. We truly appreciate your comments on our staff's service and our hotels amenities. We are happy to hear that you were able to take advantage of our lovely indoor pool! It was a pleasure having you as our guest and we look forward to welcoming you back again soon!

"way too much money for out of season"

2
Loopy69, Dunkirk, MD 18/09/2015

$205 a night in September for what a motel like old place is a total rip off this is at best a $90 a night weekend rate and far less during week it is not a resort town and September is not high season never again

"Food and Fun Close by"

4
dav6440, Keymar, Maryland 16/09/2015

Golf trip Located just East of the Bay Bridge on Maryland's Eastern Shore. The rooms are w/ refrig & micro. Good internet. Chairs outside the rooms to sit and watch the water. Seafood restaurants across the street (walk-able), but watch out for traffic.The breakfast has improved greatly since our stay here last year. The coffee was really good and there is nice attentive staff. The room chairs could have been a little more comfortable and it would be good if electrical outlets were more accessible.

"U.S. Navy water polo open"

4
User 14/09/2015

Sep 3-10 labor w/e Best western Kent narrows overlooks the bay very nice view. Bay rooms are more money stayed here 3x in the past hi way rooms are less but are little noisy had 2 double beds on 3rd floor w/view mattresses were on the firm side room was clean fridge microwave single cup coffee maker ice machine on 3rd floor did not work 1 dryer in laundry room did not work jacuzzi was only warm with weak or no jets (same as last year) continental breakfast was good waffle cereal eggs some fruit yogurt & juice/coffee. 24hr coffee in lobby. Location is great to Annapolis naval academy across bay bridge 15-20 min. DC & Balt(bwi) 35-40 min away about 2hrs to ocean city(watch out for bay bridge traffic on Labor Day) check in was quick & easy Mary @ front desk was nice/polite made us welcome. Went thru Marc la coste (manager)directly @ the hotel received a little bit better break on price 1011$ for 7 days including fri sat sun mon(Labor Day w/e) there were 3 in our party Thursday-Thursday overall a very good stay will be back next year enjoyed smoking cigars on balcony @ sunset breakfast staff was very nice also you can print boarding passes in lobby open parking wifi a little slow overall a very nice stay!!!

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thanks so much for your review of your recent stay with us. We love getting positive feedback about our staff service, the cleanliness of our guest rooms and our complimentary breakfast buffet. These are three of our top priorities! Our staff strives to welcome our guests to the hotel as if they were a guest in their own home. We are also pleased to hear that you enjoy the convenience of our location. By far, the best compliment that we can receive is that you enjoyed your visit so much that you plan to return again. We will look forward to your next visit with us! Thanks again for taking the time to share your positive experience with others in the TripAdvisor community.

"Fishing bunk"

5
User 11/09/2015

Went fishing following day so just needed place to sleep and eat brakfast. Nothing fancy but everything was great for the price. Breakfast was eggs, waffles, SOS with biscuits, cereal, fruit and was opened early for our fishing departure

Melody L, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review
Thank you for being our guests and for sharing your positive experience with fellow travelers. I am delighted that you had a pleasant experience during your brief visit and that our staff was able to have breakfast done early to accommodate your early morning fishing trip. We are pleased that you enjoyed great service and a comfortable stay. We hope to have the pleasure of welcoming you back again in the future.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.