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Best Western Hotel Grants Inn, Grants

1551 E Santa Fe Avenue, 87020-4005, Grants, United States - See on a map
Best Western Grants Inn - Welcome to the Best Western Grants Inn! The Best Western Grants Inn is ideally located in the center of Grants. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Grants Inn conveniently located just off I-40 on the east end of Grants, New Mexico. Our pet-friendly setting offers affordable accommodations with easy access to all of our area's major attractions, including Coyote Del Malpais Golf Course, the New Mexico Mining Museum, and plenty of shopping and dining options.

Best Western

Hotel Grants Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 253 guest reviews
NOTE ISSUED
Excellent
64
Very Good
77
Average
52
Poor
24
Terrible
36
REFER TO NOTICE
Business Business
27
Couples Couples
86
Family Family
51
Friends getaway Friends getaway
8
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"terbear"

5
douglasa519, Illinois 29/04/2022

Had a very good stay. Room was very clean and the bed comfortable. The breakfast was very good. Parking was real good. The help at check room friendly. I would stay there again. It was right off I-40.

"Worst stay ever"

1
User 28/03/2022

Very dirty room. Night auditor did not know what she was doing. The price was not what it should have been for the quality of the room. Unclean and unsanitary, but we had to settle. The front lobby was very nice so we expected the rooms to be.. very disappointed!!!

WAYNE HELLBERG, General Manager at Best Western Grants Inn, responded to this review
Thank you for your feedback and comment. Please accept our apologies for any inconvenience experienced and for not exceeding your stay expectations during your last visit. With our rigorous inspection process, our guest rooms are released in top notch condition for our guests. In the event you experience a reduction in cleanliness, please let the front desk agent know right away, so we may address right away or we may re-locate you to a different guest room. We look forward to better serving you during your future stays. With our rigorous inspection process, our guest rooms are released in top notch condition for our guests. Have a wonderful day! :)

"trip to AZ"

3
GJG-13, Minnesota City, Minnesota 23/03/2022

This was a different type hotel with the lobby in a different building from the room. This is the SECOND best western I have been in that had no wifi. I called the front desk and she gave me a number for technical support. The message said they are having problem – YEA no kidding. They gave me a work around over the phone but that did NOT WORK. I gave up as I was spending too much time. Next time it is NOT BEST WESTERN!!!!!

"Not a good experience"

3
User 23/03/2022

I'm rent this room because we were traveling with my family and try to rest for the night to keep going in the morning so I can barely sleep with all that noise off the water lines every time somebody uses the in the second floor it what's up too much noise in my room I can barely rest or sleep

WAYNE HELLBERG, General Manager at Best Western Grants Inn, responded to this review
Thank you for your valuable feedback. We appreciate your business. We look forward to better serving you during your return visits. Please let our team know how we may earn 5s during your next stay as we are all about continuing to improve our guest stay experience. We certainly apologize for the noise experience shared. Please reach out to our Front Desk team 24/7 to report, so we may possibly re-locate you to another quieter guest room. Have a really wonderful day Bruce! :)

"Updated Hotel"

4
l0ripi, Fort Collins, Colorado 02/03/2022

Was pleasantly surprised to see that this hotel is updated throughout the room. Was comfortable for a one night stay. The only surprise is that the Reservation Desk/breakfast room is not connected to the hotel. You need to go outside to get there. Not a big deal other than it was cold outside so had to dress accordingly. Location wise there weren't a lot of lunch or dinner choices. Subway, Taco Bell, DQ were the few options we found.

WAYNE HELLBERG, General Manager at Best Western Grants Inn, responded to this review
Thank you for your valuable feedback and helpful comments. We truly appreciate your business and the opportunity to better serve you. There are other dining options within walking distance; Krispy Krunchy Chicken, Panda super buffet, and Pizza 9 located 1 mile North. We love that you were pleasantly surprised and comfortable during your stay. Have a really great day! :) We certainly hope to serve you again soon!

"Pas through stay"

4
EricS441, Black Forest, Colorado 24/02/2022

Good place for an overnight stay. Clean rooms, good area of town. Close to the interstate and fuel. The parking lot is also well lighted. Would stay again if I came through this way. I don't have much else to say about this since I am trying to get through the minimum required characters

WAYNE HELLBERG, General Manager at Best Western Grants Inn, responded to this review
Thank you very much for your valuable feedback and helpful comments. We truly appreciate your business! Our housekeeping team takes great pride in providing the cleanest guest rooms in our area. I have shared your compliments with our team. Thank you for pointing out our property offers plenty of security lighting. We look forward to serving you again. Have a really great day Eric! :)

"Nicest!!!"

4
User 19/02/2022

We have been traveling, Michigan to Az. This was the best overnight…….. staff was very friendly and helpful. The breakfast area was meticulously kept with fresh fruit and eggs cooked onsite. Clean rooms. Thank you!!!

WAYNE HELLBERG, General Manager at Best Western Grants Inn, responded to this review
Thank you for your positive feedback and kind words. We truly appreciate your business and comments. We don't mean to brag, but we do have the friendliest team is Grants and our passion is demonstrated each and every day. Thank you for allowing us the opportunity to serve you. We are happy you enjoyed our breakfast selection and noticed our attention to detail. Have a fantastic day! :) We hope to serve you again soon!

"Traveling through"

5
Monique L, Bloomfield, New Mexico 15/02/2022

We were on our way to Las VegAs and really needed a place to rest for the night. We stumbled upon the Best Western close to interstate. Glad we did. Room was clean and comfortable along with a friendly staff.

"Good choice in Grants"

4
ZoomLady, El Dorado Hills, CA, USA 05/02/2022

Stayed one night with a friend in a double room. We chose this location because of its proximity to El Malpais and El Morro NMs. Nice rooms with inside corridors, and comfortable beds. Breakfast had hot food, which was a nice touch. We had dinner at Pizza 9 and recommend it (it's more than just pizza in a nice atmosphere, despite what it looks like from the outside!). Dennys and Walmart across the road and a gas station with DQ right next door.

"Quick service, clean rooms"

5
gracehexes, Imperial, Missouri 21/12/2021

Recently stayed during a cross country move with my dog. Check-in was super easy. The room was clean and located close to an exterior door, making it really easy to get my dog outside when she needed to use the bathroom. Staff was very friendly. Great experience all around.

"In 40 Years, Grants NM Best Western the Worst!"

1
User 06/11/2021

Best Western has often been one of my go-to hotels while traveling over the years, especially when my pet was with me. This Best Western in Grants, NM is the absolutely-worst one I have ever stayed in. My safety as an older woman traveling was at severe risk - someone kept moving a heavy trash receptacle to block an entry door open so anyone could enter the hotel. (I almost called the police - it was that bad.) The room was extremely dirty with a hard floor that hadn't been swept. The housekeepers had their young children with them as they cleaned (and I never before saw a housekeeper holding their handbag as they worked). Breakfast was beyond awful, including an employee doling out whatever they served as what was supposed to be hot entree. The breakfast burrito doled out (rather than let us serve ourselves like at other Best Westerns) was cold and not-edible. The same employee watched and commented on us choosing to get some yogurt, etc. I understand the need to make a profit, but this Grants, NM Best Western is unsafe for women, is frighteningly dirty and the front desk and breakfast staff treated us like garbage.

"Poorly Run Hotel"

1
GNRMatt, Lansdale, Pennsylvania 06/11/2021

The hotel has a very good location off I-40 and plenty of parking for guests. We found the breakfast to be ok, but not all that great. They also ran out of food very early during the breakfast hours, which should never happen. Staffing was in very short supply. We noticed that the same front desk worker had to handle serving breakfast and any kitchen needs, all at the same time. The hotel needs to staff up as this isn't fair to the current employees or to the guests. When I requested extra towels from the front desk, they informed me I had to track down someone from housekeeping. Every other hotel, especially during COVID times, has towels ready for guests at the front desk, or will bring it to a guest's room. This was a pretty ridiculous request for a staff member to give to a guest. We also found stains on the bedding in the room. Housekeeping should never, under any circumstances, use stained bedding in guest rooms.

"Nice hotel - great price"

4
csds2017, Gretna, Louisiana 01/11/2021

Updated and modern - pleasant if you are on the road and need to stop overnight. Can park right outside room. Breakfast was available including coffee. Quiet and felt safe. Would recommend to anyone in transit.

"Friendly and inviting"

5
Nancy D, Columbus Ohio, United States 01/11/2021

This property was exceptionally clean and modern. Our suite was spacious and well-equipped. The breakfast area was bright and well laid out. Absolutely the best breakfast experience - good selection and hot food served with a smile. Dog walking areas were easy to access and well-maintained. Easy access from I-40 and good choices nearby for gas and food. We will be back!

"Grants New Mexico"

3
User 22/10/2021

Okay hotel, stay was just not the best after we called to tell staff that we left my wife's large counter make-up mirror there in the room after we were a few hundred miles down the road with a pending snow storm, and they could not locate it.

"Last Resort"

1
User 18/10/2021

If you have to stay at this hotel, only do it as a last resort. Rooms were dirty and not cleaned at all during my two week stay. The first day that the room was "cleaned" they removed all of my towels and did not replace them. The shower was dirty when I arrived causing me to go to Wal*Mart to buy shower shoes. Hotel was NOT up to standards.

"Poor breakfast due to covid"

1
Dovml0255, Montrose, California 16/10/2021

Breakfast was not self serve but one staff giving service to all guests. So when you ask for your food, you need to wait until other guests get theirs and this experience delayed our departure time. Also, the staff who was serving us wasn't the nicest person. I felt bad asking her for different things. As for the room, shower water pressure was weak.

"Grants NM Best Western great place to stsy"

5
Patrick C, COLEMAN 04/10/2021

Best western Grants NM is a great place to stay. The room was clean, comfortable and quiet. I especially like the that you have to have a room key to access the building with the rooms. The office is separate from the room building. Just a little added security in my opinion. You will not go wrong staying here.

"Great hotel"

5
User 23/09/2021

Last minute find on my business trip. Super clean room with comfortable bedding. Easy check-in and checkout. Friendly desk staff and great grab-and-go breakfast. Will definitely stay again when in the area and highly recommend.

"Convenient clean and good hospitality"

5
User 20/09/2021

I stayed in a lot of hotels in my life, high end and low end, and this Best Western was among the best. For the price I like best western hotels especially this one because of the convenience, hospitality, and the professionalism. The key is to keep it simple and keep the guest informed. In the hospitality game that's the key, I Should know I was a waiter going to college. It was clean too. It can't be easy to have a clean room every day. Thanks, Sam

"Hard hotel to understand"

4
northernk, Phoenix, Arizona 19/09/2021

So we were in the one room as it turned out that is a suite. It's the only room not in the main building. It's down a hallway behind the front desk so quite a unique almost hideaway apartment feel to it. Not sure how this room was developed or came about at this property, almost feels like it used to be a manager's private apartment on site or ownership maybe. It has a full size refrigerator and kitchen is very nicely set up. Pretty much has everything one could need and the windows have a nice dark out shade on them except the one that is by the kitchen sink. That window kind of faces out toward a walgreens next door. Really none of the windows have much of a view, but if you can find a place which we did you can park your car out behind the office and see it out the window. Hotel did have a breakfast bar set up and would make fresh waffles and a nice set up though had not been told about it at check in. The hotel is not concerned much about covid. No employees wearing masks which doesn't exactly encourage guests to. That was a disappointment though i know hotels seem to be having issues retaining employees as it is. So overall the room was very big and clean. Was a odd set up but much preferable to being in the main building overall and a good experience if a bit bland in it's design. Definitely not a bad room to have if your spending a couple days going to the parks near Grants.

"Over charged"

1
b0wsniper, Phoenix, Arizona 14/09/2021

The staff overcharged me and refused to correct the bill even after I pointed out the correct pet fee listed on the official Best Western website. The pet fee stated on the web site was $10 but I was charged $20. Staff refused to honor the price quoted on the official Best Western website.

"Uninhabitable"

1
User 02/09/2021

Water was shut off an hour after check-in and not restored. Uninhabitable room with no water, no toilet, no shower, no coffee. Asked for a price reduction and was refused. If this room was free it would have been overpriced

"Best Western gone to drug cartel owner"

1
priscinej, Grants, New Mexico 23/08/2021

Do not chose a hotel because it has the BW brand. This is a fairly new hotel. Walked in and smelled odor right away, system were down, the tenant ripped of a small piece of paper to give me my room. Someone elses clothes were in our closet. The bed looked like it was not changed; the cleaning scrubber was left under the sink cabinet. I had to buy cleaning product and get our own blankets before we could sleep.

"Great facility, poorly run"

3
Lee B, Tallassee, Alabama 22/08/2021

This seems to be a relatively new hotel, with oversized rooms, gigantic beds, huge showers, and lots of electrical outlets. The water tastes good here, which is nothing to sneeze at in rural NM. The Internet worked great. The air conditioning was quiet and kept us comfortable without our having to do anything about it. That's where the good stuff ends. They assigned us a room in a separate building, and it appears this was the case with virtually everyone staying here. The best place to park was served by a door that you couldn't open from the outside. You basically had to wait for some generous guest to let you in. When I pointed this out to the desk clerk, he made a feeble effort to appear surprised but then did nothing. Several guests took matters into their own hands and blocked the door open with a Coke bottle. Got the job done, although at the expense of security. The first room they assigned us had a wall switch that you had to hold open to keep the light on. And it also controlled several of the lamps in the room, which meant that none of those lamps were usable. We requested a different room, and the clerk assigned us one in which everything seemed to work. We were able to hear guests in rooms above us walking and talking throughout the night. We both sleep easily and soundly, and it didn't interfere with our getting a good night's sleep. If we were light sleepers, though, we would have wanted to be on the second floor. The hotel seems to be a haven for people with dogs, and sometimes dogs bark. So we heard barking dogs intermittently during our entire stay. The staff wore masks, but not always correctly (what is it with wearing your mask below your nose?), and they made no attempt to enforce the wearing of masks by guests. The hot breakfast -- scrambled eggs, link sausage, and hash browns -- was decent and served by an employee, so we felt safe eating it. We think we also could have asked for a waffle.

"Go elsewhere, you will be happier"

2
Vegas_Hotel_Manager, Phoenix, Arizona 11/08/2021

It is 235p just arrived in Grants and troed to check in. They would not allow me to check in as it was not 3 and housekeepers are still working. Go back to my vehicle to wait. And the entire housekeeping staff os outside smoking talking and yelling from rooms. This is what I have to wait on. Its a waste of time and way to expensive to be treated like I was. Not here again.

"Dirty Bathroom and broken elevator"

2
sharon w, Edgewood, New Mexico 30/07/2021

There was hair in the shower as well as mildew. The receptionist was not very friendly when we checked in, but when we checked out the gentleman on duty was much more customer service oriented. When we checked in on July 3rd, the woman at the counter did not bother to tell us the elevator was broken, nor did she tell anyone else. There were lots of people standing there pushing the button and waiting. The hotel is constructed very poorly, thin walls etc. We often stay at Best Westerns all over the world, but this one should have it's BW status revoked. Breakfast was good. The only plus I can think of. I'm really not a negative person, but I teach customer service classes and believe when you're in the business of hospitality, you need to hire the right people and step it up. Dirty rooms, broken elevators and rude receptionists do not cut it.

"Absentee desk clerks"

2
User 18/07/2021

No one was available to answer the phone. No one was at the front desk for over an hour. There was a suspicious vehicle parked at the pet area.Itvwas very run down looking and the front door was hanging open. It appeared that someone was living in the vehicle and just parking in the lot. I was concerned and couldn't get any help from the staff because they just totally left the building. The whole front area was left unattended for over an hour. I tried to call from the room phone repeatedly with no answer as well.

"Great hotel, terrible staff"

1
User 25/05/2021

The lady at the front desk was incredibly rude. The parking was well-lit, and the room was nice. The toiletries were also nice. The staff at the front acted like they didn't even want us to be there. Would not stay again. Stay elsewhere.

"Buggy and Noisy!"

1
User 11/05/2021

Checked in and was given the room right by the side entrance door. People were coming and going all hours of the night, slamming doors and it sounded like they were moving furniture. That lasted til after 1:00 am and then started up again at 4:45 am. Nobody should have to be in a room that close to the outside door. I dropped something on the bathroom floor, and when I went to pick it up, saw how dirty the bathroom floor was. The next morning as we were packing up, we noticed how dirty the carpet was; it looked like it hadn't been vacuumed for about a week. There was cheese on the floor...maybe that explains the ants we found on the bedside table and working table. It was disgusting.

Manager Property, General Manager at Best Western Grants Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great location for beer lovers!"

5
User 10/05/2021

This hotel was perfect in several ways. Friendly and knowledgeable staff. Very clean and updated. Our stay in what we lovingly referred to as “the middle of nowhere” was clean, comfortable and had all the amenities a traveler hopes to find away from a major town. Once we checked into our hotel, we found there were 2 local breweries in Grant. Both were worth a visit. Leave you to find out for yourselves. Say “hi” to Heather in one and to “Joe” in the other. Cheers!

"Don't stay at this hotel."

1
User 28/03/2021

This hotel was a disgrace. Had no parking spots. Room was ok but coffee maker and restroom was dirty. Staff wasn't helpful. I would have stayed at motel 6 instead of this place. Long story short. I will not be staying at this location.

"beautiful rooms"

5
User 23/03/2021

I pulled in after a 12 hour drive from California, the desk clerk was so helpful and nice, made sure I got my AAA discount, so the bill was more than fair for the most beautiful room I had. Everything was brand new, clean and luxurious. I felt like a queen. Liked the extra hallway, only accessible with key card, for an extra safe feeling, traveling alone. Breakfast was early enough for early risers, hot and delicious . Staff super friendly and helpful there as well. Highly recommend it. Hopefully I'll will be in Grants again one day, just so I can stay there again.

"Started rough ... ended good "

4
Schofield1956, Mountainair, New Mexico 20/03/2021

Good location right off I-40 exit 85. Very nice rooms ... clean and fresh ... modern. Nice amenities including a desk and desk chair. Covid protocol definitely in place ... and I appreciated that ... made me feel safe. Now not so good. Shower head was terrible ... low water pressure. Asked for early check in ... but when arrived at 2:00pm was told nothing available ... “come back later”. And ... I had to wait five minutes to be even told that. Claimed they were short of staff ... but observed many just talking in the parking lot? Parking lot is extremely small ... and tight. Number of spaces does not match the number of rooms. Large vehicles or those pulling trailers will not fit. At check out ... 2am ... was told that I would be emailed a receipt ... have never received.

"Should NOT! Be part of the BW brand."

1
User 07/03/2021

Check in started the bad review. The hotel clerk was very rude, condescending, right out smart mouth. She put me in a room that had never been cleaned, the bed had been slept on. I called told the lady @ft desk she was very aggravated and told me to come back to the front desk to get another room key. I got that key and it was supposed to be a king I got two full size. No big deal however, the outside door knob was not working and took several attempts to get it opened, the toilet wouldn't flush, there was no hot water, the shower curtain and toilet had hairs left behind, the remote for the tv wouldn't work. This is not a recommended stay. You would think being part of the BW chain they would have pop up inspections to insure the care of their brand was held to a higher standard. The real kicker was when I called the BW main booking office before I came to this hotel and asked about the hotel because it was a sister company, the lady insured me that I wasn't going to get a dump! It in fact, is a BW is what she stated, that the same cleanliness, care for detail, customer service was going to be no different. What a dump that's what I got. BEST WESTERN if you happen to read this. You dropped the ball on this location, you really need to evaluate weather or not this is the kind of establishment you want your name affiliated with. I expected better and you know you could've & should've been better.

Manager Property, General Manager at Best Western Grants Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Nice motel, but noisy"

4
talaporte, Superior, Wisconsin 30/01/2021

This is an up to date, clean motel, with comfortable rooms. We would definitely stay here again, when in this area. The only downfall is the sound travels throughout the motel. The people across the hall had dogs who howled for about half an hour!

Manager Property, General Manager at Best Western Grants Inn, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback.

"Best Western Always Rocks!!!"

5
User 09/01/2021

Great nights rest!!! The cleaning staff was amazing at sanitizing the room. It was so clean it even creeped out our husky. The darn thing wouldn't sleep on the sanitized floor and instead snuck into our bed - lol!!! They also figured out a safe way to do a hot breakfast which was pretty amazing since this area (the Navajo Nation) was a hot bed for COVID cases.

Manager Property, General Manager at Best Western Grants Inn, responded to this review
Thanks for the great review! We look forward to having you back again!

"Nice, Clean, and Comfortable Stay"

4
ShawnaAnn, Ramah, New Mexico 09/01/2021

Our stay In Grant s NM Best Western was great. Aside from the sketchy late night Front-desk person, our overall stay was comfortable and the rooms were clean. The bed was so comfortable I almost missed check-out. Thank you for the hospitality.

"Just make sure you choose your room location"

4
jboneillo, North Las Vegas, Nevada 27/12/2020

Great comfortable clean rooms, staff is friendly, I just wish I would have asked for a room not with an adjoining door because in the middle of the night when your sleeping quietly it's not good at blocking voices, Tv, radio and snoring sounds from the next adjoining room. Oh yeah and you can hear then using the bathroom. Make sure you ask to be placed in a room with out that door and where the least amount of guests are staying. My sleep quality would have been excellent without the noisy adjoining room guests.

"Good Value"

3
kimjady, Sioux Falls, South Dakota 24/12/2020

This is a fine hotel for the value. It's an oddly laid out hotel in that you have to walk outside a ways to get to the office and breakfast. Bed was harder than I like and the pillows were terrible. They kept your head uncomfortable as they too were rock hard.

"Go somewhere else"

1
User 12/10/2020

Pros: it's right off the highway and very convenient for travelers, there is a fridge and microwave, looks like it was painted recently Cons: the pool was drained and closed, the TV didn't work, the air conditioner was blowing smoke and we had to be transferred to another room, there wasn't any soap/shampoo/etc (I had to ask to get some brought to us), the light was broken, there were ants crawling on the nightstand, 3 live (other type) black bugs scattered after moving the alarm clock, the lobby is a separate building so you have to walk out of your building and across the parking lot to go in the lobby (set up much like an older motel is), no carpet (could be a pro or con depending on your preference), and there was a solid one inch gap under our front door which meant you could hear absolutely everything (people 10 rooms down) and the hall light shining in at night

"Working near Grants"

4
User 30/09/2020

very nice and friendly staff clean little pricey but all hotels prices fluctuate parking is tight trailers beware there is some room but only 2 or 3 overall good place to stay indoor pool only offers 1 rooms with a kitchen

"Great place right off the interstate"

4
losttango, sedona arizona 24/09/2020

The rooms seem to be pretty new, the beds were very comfortable, the staff was very friendly. We were on the road and called ahead, afraid we might not get a room. We were on the second floor and they did not put anybody in the room right next to ours. It was very quiet. Breakfast buffet is closed, but you can get a bag breakfast if you want. New Mexico is very serious about the pandemic, so you need to follow their guidelines. We would definitely stay here again. The bathroom was configured a little strangely, but that was because the door was so large and needed a big area to open.

"Just Don't"

1
Whatacrock57, Kankakee, Illinois 03/07/2020

Traveled cross country by car to see our son. Requested rooms not occupied the previous night. This was the only stop that wouldn't try to accommodate us, both over 60. The mattress was awful. The in room coffee maker was broken. The staff didn't wear masks. We will not return.

"GREAT STAY!"

5
User 27/05/2020

fantastic stay, very clean, and pleasant staff. The one issue I had was the grab-n-go breakfast. I'm diabetic and the options offered don't meet my dietary needs. I didnt speak up because I was a little off put by the way it was presented. Nevertheless, if you like sugar then you won't have any issues.

"Comfortable night's stay"

5
bunk1976, Las Vegas, Nevada 06/05/2020

Stayed here because it is a pet friendly hotel and was extremely satisfied with my stay. The pool and fitness center were closed due to the pandemic but they looked nice. Easy access to the interstate. I would stay here again.

"Excellent"

5
drwatson32, Oklahoma 19/03/2020

We stopped here in the midst of the Covid 19 situation. The hotel pool and hot tub were open, unlike some other places. The hotel is making the best of a bad situation, which we very much appreciated. Instead of a breakfast buffet, they provided bags of fruit, packaged pastries and bottles of water. We were also allowed to grab yogurt, coffee and tea from the dining area. I would recommend flip flops or house shoes as the floors are not carpeted.

"Very good value for money "

5
Dinnie T, Ramat Hasharon, Israel 05/02/2020

Passing through Grants, we chose this inn since we have good worldwide experience if Best Western hotels and inns ,and this one certainly stood to our expectations. Perfectly clean and comfortable rooms, very well equipped with really good amenities. Certainly rewarding. Extremely good value for money.

"A Game-Changer"

5
YouKidsStayOffMyLawn, Mission, Kansas 02/02/2020

I drive from the midwest to the West Coast once or twice each year, and have always stopped in Albuquerque or Flagstaff. This place changed the rules. Absolutely perfect. First time ever I've taken pictures in a motel room of the decor, to show my wife (we're doing some remodeling). Even the breakfast bar, traditionally a weak point at Best Western properties, was outstanding. Great job, guys.

"Great place to stay in Grants"

5
RetiredEngTeacher, El Dorado Springs, MO 30/01/2020

Clean, recently updated room with large tv. Comfortable bed and pillows. Fresh strawberries and blueberries for waffles. We could make our own breakfast sandwiches with sausage and fried eggs with lots of bread, biscuit choices. Cranberry, apple, and orange juices. Nice hot tub and pool area.

surestaynm, Front Office Manager at Best Western Grants Inn, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"stay here"

5
Jerry H, Sun City West, Arizona 24/01/2020

we were traveling to Chicago and hit a bad snow storm had to stop and we so happy. Beautiful hotel, room and breakfast we excellent. The girl at the front desk was very helpful and got us a room fast. Will stay here again.

surestaynm, Front Office Manager at Best Western Grants Inn, responded to this review
Dear Jerry H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Best accomodations in Grants"

4
wanderingwaldo2016, Dupont, Washington 31/12/2019

Clean room with reasonable amenities. Towels very thin. The faux wood floor is undoubtedly cleaner than most room carpets. Room air quality noticeable better than most. Noise from freeway minimal. Breakfast is basic, effectively warmed items with few options. Good egg and cheese. Appears to be former Comfort Inn.

surestaynm, Front Office Manager at Best Western Grants Inn, responded to this review
Dear wanderingwaldo2016, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Amazing hidden gem!"

5
User 28/12/2019

Amazing hidden gem! The beds are super soft and comfortable, property was very clean, all remodeled and updated. I would stay here again in a heart beat! I agree with everyone else this place is a hidden gem

surestaynm, Front Office Manager at Best Western Grants Inn, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Best Place in Town!"

5
User 27/12/2019

Everything was clean and the hotel is recently remodeled; very modern. Friendly staff on our Christmas Day arrival. Located just off the interstate with a gas station and Walgreens you can walk to. Will stay here again in a heartbeat.

surestaynm, Front Office Manager at Best Western Grants Inn, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 5052877000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53005 Property General Manager SureStay Hotel by Best Western Grants

"Middle of nowhere"

3
Robert D, Rancho Cucamonga 21/12/2019

For a hotel in the middle of nowhere you would think they would go out of there way to treat repeat customers with a little respect. I am a Best Western diamond member and they could care less. The front desk was more interested in socializing then doing there work. The keys to get into the hallway did not work because she was to busy talking and forgot to put them in the machine.

"The cleanest modern Best Western ever"

5
davemhankins, Florence, Colorado 20/12/2019

This hotel by far is the cleanest modern best western in a small town I have stayed in this year. Great staff! Great hotel! I will stay there next time I'm in town. I did however stay in another hotel in town for a night and wish I had not. It seems to me best western makes my stay better everytime.

"Dangerous bath/shower"

1
User 11/12/2019

Bath fixture shot out of wall, hit my 70 yr. old wife in the shin. She slipped,fell, and was bruised. Reception refused to do anything even when I handed the fixture to them.Bedbug was walking on pillow.

surestaynm, Owner at Best Western Grants Inn, responded to this review
Thank you again for your review. We apologize that you were unhappy with our services the night of your stay. Without staff entering your room to quickly inspect, refusing assistance and denying to switch to another room were the only options we had at the moment and all were denied. We did do an inspection and did not find a big black bug nor signs of bed bugs.

"Horrible Beds"

1
rksheranian, Los Angeles, California 02/11/2019

We stayed in this hotel because it had received pretty good ratings from other guests. However, our experience was considerably different. The matress in the room was unsleepable, so lumpy and uncomfortable that we were unable to get any sleep that night. The area did not feel particularly safe, either. We will definitely steer clear of Best Western hotels in the future.

surestaynm, Front Office Manager at Best Western Grants Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Really "Fresh" Modern Hotel"

5
TylerTours, Falls Church, Virginia 29/10/2019

Our Oct 8, 2019 stay followed our ABQ Balloon Festival week where rest was much needed as it was also the beginning of our NM statewide 1,500 mile road trip. This hotel just had fresh feel to me as it was super clean and modern. Very comfortable, quiet night of sleeping and woke up refreshed along with the convenient complimentary breakfast. The location has easy access to the highway, gas next door and a Wal-Mart just across the street making super convenient to stock up on travel supplies.

"Newer property. Great location"

5
Mary T, Highlands Ranch, Colorado 20/10/2019

We travel Denver to AZ at least once a year and are forever looking for decent accommodations in a clean area that take pets. We've now purchased a 2nd home in AZ and will be traveling that way more often. This hotel is perfect for the stop in our timeline. Sadly, we will be petless for a bit of time as our sweet dog has cancer. Feel we will still be staying here whenever we can. The front desk woman is so happy and friendly. Breakfast typical of most hotels. Beds comfy. Room spotless. Parking lot well lighted, a good thing after dark. Wondering if they have a pet area with bags that I missed? Overall, a nice place. Sometimes difficult to find when traveling with a pet.

"Clean--Great Room!!"

5
RobVera, Tucson, Arizona 17/10/2019

Great location, big room, big bathroom, comfy bed and WiFi good. Only negative the small refrig needed to be defrosted...wasn't cooling. Breakfast was good with different variety of food. The room was very clean! Quick check-in and quick check out.

"Very pleasantly suprised"

5
WalkSoftlyTours, Scottsdale, AZ 14/10/2019

We used to go to Grants a lot because it was our jumping off point for our tour groups for Chaco Canyon and Acoma. This time we went as touists to see some sights we hadn't had a chance to take groups to. In Grants we always stayed at the Best Western, which became a Red Lion, which became the worst hotel in America and thenn was thankfully boarded up. The last time we were there was three years ago and this time we have no idea they had a new Best Western until we got there. It used to be the Comfort Inn, buthas been changed to BW It has been completely overhauled and in the 10 nights we were on the road, this was the biggest and best surprise of all. Ultra modern, ultra clean, ultra comfortable. It's Grants so I don't know how long it will stay that way, but his place is a must do on your way to a great steak dinner at La Ventana.

"Clean, comfy bed, good place to stop for the night."

4
Beth615, Dallas, Texas 29/09/2019

We had stayed at another hotel in Grants on the way through going to Nevada, weren't as leased with that hotel, so we spent the extra $30 to get a good nights sleep on the way back. The hotel was clean and comfortable and it was perfect for a good night's sleep.

"Very clean, modern"

5
Arlene T, Fairlawn, Ohio 15/09/2019

The property was very clean, modern, well lit. Linens were exceptionally nice (white, thick and soft). Good Breakfast. Staff very friendly, efficient and professional. Facility was close and easy to on/off of I40.

"Great Value!!"

5
roglinda1970, Surprise, Arizona 15/09/2019

We stayed here a few years ago and since then it's been remodeled and looks fantastic and up to date. It even has a guest laundry. The only negative was the powdered eggs but otherwise the breakfast was very good. We'll definitely stay here again.

"Excellent"

5
DeboraJN, Kansas 14/09/2019

One of the best low-mid range places we've ever stayed! Staff was friendly and helpful, room was easily accessible, breakfast was good, room was clean, very little noise, bed was probably the most comfortable we've ever slept on! Reasonably priced. If we're in the area again we'll be back!

"Good for the most part"

3
User 26/08/2019

So I would have prefered to stay at a different local hotel but they did not allow dogs that were not service animals so This was the next best option. Room was good, bed was a little hard for my taste but not too bad. Water pressure was poor in the shower. Attendant at check in was very friendly and helpful. We had a sign on the door for service attendants to not clean the room due to us having the dog. We still had attendants knocking every day to clean the room, attendant did not speak english and my spanish is very poor so it was difficult to communicate that we did not wish to have the room cleaned because of the dog. At check out - if you are checking out before breakfast is served good luck - I waited in the lobby 20 minutes, rang the bell for an attendant multiple times to get checked out so I did not miss my flight. No one ever showed up to check me out of my room. No bill was under my door to show room charges that morning either. Every other hotel I have stayed at has put the bull under the door after midnight the day of my checkout but not this hotel.

"Quick Overnight"

5
Bruce B, North las Vegas, United States 17/08/2019

Great location for quick on & off I-40. Great guest room for overnight stay. our room's laminate floors give a clean appearance vs. dirty carpet. Bed was a bit soft for me, and the pillows too big. Gas stations nearby. Left before breakfast time, but was able to grab coffee before we left.

"PET FRIENDLY"

5
User 10/08/2019

Very pet friendly and our room was extremely nice. The two double bed queen suite. Breakfast was good. We also enjoyed dinner down the street at the chinese buffet which the hotel recommended. Good location but gps wanted to v take me to an old location.

"Review of Grants BW"

3
User 13/07/2019

There is only 1 chair in the rooms. No other place for a person to sit. Makes us want to go to lobby to relax....Rooms just aren't comfortable. The rooms WERE very clean and nice and cool. Just not a place you can rekax in until you go to bed.

"Nice clean hotel with a friendly staff"

5
153trentc, Melbourne, Florida 07/07/2019

The staff was friendly the rooms were nice and clean. The free breakfast was good, bacon, eggs and waffle maker were the highlights. The price was just ok. Room access was easy and fast. Pro; Location Free breakfast Large half size refrigerator Cleaning staff super friendly and Con; Cost Bathroom fan sounded like a jet. So loud you could not hear anything else In room AC loud, but soothing

"Still waiting on reply about flooded room"

2
pjdpjdpjd, Sand Springs, Oklahoma 01/07/2019

No reply yet about comping the room due to flooding. We had to take dogs out at 4 am and stay in the car with them, trying to sleep while the problem was being taken care of, which wasn't before we had to leave the next morning. Tired to say the least. As far as what we saw in Grant, NM, the Fire and Ice was a sight to see. We hiked to the viewpoint of a Volcano and then below to an Ice Cave. It was fun but the hike up was. little steeper than we expected but proud we made it.

"Flooded room"

1
Flyer15242898313, Sand Springs, Oklahoma 21/06/2019

The stay was nice until we awoke to our barking dogs at 5 am and the room had 1 inch of water throughout the whole room. The mechanical was across the hall and a pipe burst. The night staff was a very young man and while he did his best to reach someone the problem was not taken care of until about 9 am. Then there was not water available to take a shower or clean up with and breakfast was late. This room house should have been comped but we were only given a $20.00 discount. Not what I would expect from a hotel that I am a rewards member and have used many times. This time, just give me the room.

"Road Trip Out West"

2
17gloriaa, Jackson, Wyoming 16/06/2019

The hotel rooms were very nice, staff very courteous. The breakfast was a typical continental style. Located near I-40 off Exit 85. Would have given a 5 rating, but a water pipe busted on main level, 1st floor flooding the hall and several rooms with over an inch of water around 5 am. Soaking shoes and all other items placed on the floor. Maintenance staff attempted to mop up the water in the rooms. Asked about discount upon checkout and clerk said manager would have to make that decision and he was not available. Waiting to hear if consideration will be given to us for our patience during this event. It was definitely an inconvenience.

BestWesternHotels, Corporate at Best Western Grants Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"New, contemporary decor, excellent service"

4
taravenkatesh11, Plano, Texas 10/06/2019

This was one of several hotels where we spent the night over the past two weeks. It stands out because of two aspects - the desk manager took great interest in answering our questions about local sights. Thanks to him, we saw a wonderful sunset at the Sandstone Bluffs a few miles east. Our room was decorated tastefully in contemporary colors, and the lighting was very effective in the room and bath.

"Grants Best western"

1
User 07/06/2019

Maybe the worst hotel stay of my life. Drunks screaming in the halls and a staff that won't address it or refund my money. I'll pull it off my visa when I get home - but what about the night of no sleep while traveling. The hotels itself was fine - but the lack of effort In quieting a loud guest was pathetic. These things may happen on occasion- but how you address it is telling of the kind of business you're running.

"GOOD and BAD"

3
John P, Santa Fe, New Mexico 29/05/2019

We were pleased with the general condition of the motel, the modern decor, and excellent lighting in the room. However, the spa was broken and unavailable, one main reason we booked for three nights. We did get a free pass to the spa at the sister motel across the highway. Dirt was a factor in room and hall way. The Breakfast was just average for a Best Western (blueberries were a nice tough, to be sure). Our key expired after one day causing us to trek to the front office unnecessarily. Otherwise, a nice stay.

"No carpet!"

5
Francis R, Pratt 22/05/2019

Beds comfortable. Food good. Pet friendly. Love the floors with no carpet. Tub size shower stall. Things to do nearby. National parks, volcano climb and ice cave. Friendly staff. Clean rooms. Grants is a nice distance from the hustle and bustle of Albuquerque.

"Very nice and clean Best Western"

5
Poudre1, Bellvue, Colorado 10/05/2019

My room was clean, quiet and large. The room had all the stuff one would need and it all worked. Check in was easy with no check out needed. The morning breakfast was very good. Great water pressure with very clean bathroom. Reasonably priced. I will stay here again.

"Very convenient location and comfortable."

5
User 05/05/2019

Perfect location for resting traveling west with a friend. The view is great and and you can walk a few feet for supplies if needed. The room was comfortable and the tv has lots of great channels. The shower is fantastic.

"Real scrambled eggs for breakfast!"

4
ronl645, Madison, Wisconsin 23/04/2019

Very nice inn with excellent breakfast included in the cost. Even more expensive hotels tend to include powdered eggs in their breakfast offerings, but we finally found a place with real, fresh scrambled eggs. Powdered eggs are for backpackers and survivalists, not for hotels. There were several other hot and cold breakfast offerings, including sausage links that did not taste like cardboard. The breakfast was outstanding for a "free" motel breakfast. Thank you! Oh, the room was just fine too.

"Bathroom Design"

4
PKN41, Charlestown, Indiana 22/04/2019

The bathroom door opened against the vanity making it awkward getting in and out. The faucet on the sink was difficult to operate. Otherwise the room was comfortable. The hotel is located close to the interstate, but do have to make a U-turn to get into the hotel.

"4th Stay"

5
vcv, Cookeville, Tennessee 12/04/2019

I stayed here several years ago when it was another brand. This isn't a new motel but a beautifully remodeled one. My room was very spacious, with a large desk and two chairs, a large flat screen TV, and a bathroom with sparkling new fixtures. The lobby is very large, with plenty of seating for breakfast and two guest computers. I especially like the location, just off the interstate, across from a Walmart and next to a Walgreens. A privacy fence gives some degree of security for parked vehicles. It is one of my favorite places to stay for a relaxing stop when traveling through.

"Outdated setup with office being outside"

2
Nomad47163288027, Highlands Ranch, Colorado 04/04/2019

You have to get fully dressed for your coffee run in the morning. The day we were there it was freezing so didn't appreciate when I got to the office they were out of coffee & no one was hurrying to correct it. There is one tiny shelf in the shower that even my razor wouldn't fit on. So you have to put your product on the gross shower floor. Since it was updated from a motel at least the room was clean.

BestWesternHotels, Corporate at Best Western Grants Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice overnight stop"

4
EllenRHK, Tulsa, Oklahoma 20/03/2019

This is a newer hotel. It is clean, well furnished, and makes good use of space. It was a comfortable and convenient stop on our way to Arizona. The breakfast was good too. Scrambled eggs and hash browns were hot, as were the waffles you could make yourself. Would definitely stay again.

"Nice Place to Stay"

4
2006ranchlady, McAlister, New Mexico 19/03/2019

The Best Western is fairly new and is nice. It has a large bathroom but there is no place in the bathroom to put you makeup kit as there is only a sink with no cabinets around it. They need to move in a small cabinet to at least hold your makeup bag or some of your bath things. The bed was comfortable but the room was a little cramped. It seemed to be a little noisy when people walked by outside the door as there was a rather large gap between the door and the floor. The breakfast was good.

"Not to Best Western standards"

2
TwoBadDogs2, Cortez, Colorado 19/02/2019

This hotel is not up to Best Western Standards. We stay at Best Westerns all the time and have not yet been at a worse one. The rooms are small: there aren't even two chairs for two people to sit; no table. The closet is a cubbyhole entered through a sliding door squeezed next to the bed. The bathroom is equally small, no tub, only a narrow shower. There is only a single bathroom switch for light and fan, so you have to tolerate the very loud, cheap fan if you want light. Everything seems cheap: just a throw rug between the beds on a fake wood floor; the sparse furnishings contribute to the hard-synthetic feel of the place. Instead of curtains there is a window shade. The cheap door has a big gap to the floor and lets in the noise and light from the hallway. They accept pets but there is no reasonable place to walk them. The beds are comfortable, but that's not enough to make up for the sparse austerity. For the price one feels a bit taken.

BestWesternHotels, Corporate at Best Western Grants Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"No surprises"

4
BRuke1, Davis, California 13/02/2019

When traveling, the best surprise is no surprise. This is a well maintained, well run, newer Best Western motel. Clean, comfortable room. Efficient check-in, acceptable breakfast. We'd stay here again without a second thought.

"Clean and Comfy"

4
User 23/01/2019

Very clean and king bed was great. Desk staff were friendly. Breakfast was very really good but had to walk outside to get to front desk and breakfast area. Only complaint with otherwise excellent remodel was $50 toilet in room. Won't last long.

"Disappointing Room, Breakfast Good -- 2 1/2 Stars"

3
Galoshes2Heels, Kansas City, Missouri 11/01/2019

We were put into an adjoining room: 115-A. A couple had checked in on the other side just moments before us. The guest in the adjoining room was speaking very audibly and my husband's splitting headache caused me to wish for some peace and quiet. The young man at the front desk denied the place has adjoining rooms when I called the front desk. (The "A" printed on our receipt suggests otherwise). I then took matters into my own hands, knocked on the inner door and the guest answered stating she was talking to her father who is hard of hearing. It was apparent that the designer of the remodel was not familiar with optimal room layout. The room still smelled of fresh paint and flooring and our dog began coughing as soon as we brought her in. The bathroom had a very small vanity, the shower enclosure had one tiny shelf and there was only a circular rack for a hand towel with cubby holes for the exactly two bath towels, two wash cloths and no floor towel. We did have 3 hand towels. The room was laid out like a narrow box car and the 300-plus channel direct tv came with no channel guide save an on-line rolling guide. There was a small round table for one overnight bag and the closet held the kind of hangers that fall out if you move them aside. There was no logical place to locate the folding bag holder and the ceiling of the closet was low enough that hanging clothes would not allow access to a suitcase placed inside the closet. The clock did not work - setting the correct time was not possible even for the techno-savvy member of our group. We unplugged it rather than risk an ill-timed alarm. There was coffee in the lobby, detached from the guest rooms. The coffee was cool. In contrast, the beds were very comfortable. Therefore the third star. The room with taxes and pet fee was $30 higher than the highly commendable LaQuinta room we shared the night before. The location was very handy from I-40. There was protein available for breakfast and the eggs quite palatable and the link sausage plenty mild and the hashbrowns were delicious. I was awakened a number of times by the sound of room doors slamming shut.

"Good location, staff, clean"

4
Jonathan J, Albuquerque, New Mexico 14/12/2018

This is a really new motel right off the highway and near some fast food places. Typical Best Western in terms of VERY comfortable beds, good breakfasts, and cleanliness. Staff is professional and helpful. Breakfast was very good. I'm very happy to see the crockpot type oatmeal and "fixings" (raisins or craisins, nuts, etc.), not so happy to see packaged hard boiled eggs. Only problem. Horrendous glaring all cold florescent lighting, .

"Eat somewhere else, staff lazy. "

1
User 10/12/2018

Bed was very comfortable, room was clean, shower was awesome. The breakfast, however, was terrible. We came in one hour after it started on a Monday. Everything needed to be restocked. The woman who tended to it thought it was more important to sit on her butt and drink coffee. If a guest has to remind you to do your job, then maybe you shouldn't have it. Plan ahead for eating breakfast out.

"Nice Best Western but Not Told the Truth about the Price"

3
LUCKYME72, Santa Ana, California 18/11/2018

We enjoyed our stay at this Best Western. It had been refurbished and they did a good job. However, the door was stuck to our room so the hotel staff told us we had to push it hard with my shoulder to open it. I had a coupon when I checked in and they told me it was the lowest rate available. After checking in I found out that the online rate for a senior was cheaper but they would not honor it. The breakfast was good except the scrambled eggs were dried out crumbles.

"Good"

4
MrMCNY, Coram, New York 18/11/2018

Nice Hotel. Right off the highway with a gas station right next door and a Denny's across the street. Staff was very nice. The room and hotel was very Clean. Our room was just painted and everything seemed new. The pool is open from 10am - 11pm. The only issue I had with the place is that the lobby is in a separate building so you have to go outside and walk about 200 feet to eat breakfast.

"extremely clean and comfortable."

5
User 16/11/2018

Newly remodeled. Walk in shower (no tub) sliding door. Very nice. Beds were comfortable and rooms were very clean. Parking is accessible via look by or hall door which is great for luggage, rooms seemed quite. Note that lobby/check in and the dining area is separate from the actual building with rooms. Check in and then park at motel building. Breakfast is a 50-75 foot walk. Not bad but different from most. I still would stay there again.

"One Of The Best BW"

5
jwdrews, Lake Delton, Wisconsin 12/11/2018

Newly remodeled and done right! Exceptional front desk service. Plenty of parking and easy access to Hwy 40. Very nice indoor pool. Restaurants and service stations close by. I highly recommend this Best Western.

"BW Hotel"

5
winterscene4u, Arizona 08/11/2018

We stayed at the Best Western hotel in Grants NM on our way into AZ. The hotel has been remodeled beautifully. Rooms are great. TV and internet perfect. It had a nice pool and fitness we didn't use. Staff and breakfast was great. No semi parking but well lit parking lot. Would stay again.

"Great pet hotel"

5
Barbara K, Sanford, Canada 23/10/2018

This is a newly renovated hotel that is pet friendly.The hotel room was large and furniture was new. The bed super confortable. The floors are a vinyl plank which looks great and with a pet are terrific for cleaning. The breakfast was also very good hot scrambled eggs,bacon,breads ,buns you could make your own waffles,yoghurt and fresh fruit. Very impressed with both the staff and the hotel itself. Great job with the reno Best Western.

"One night in Grants, NM"

3
ANGELO V, Milan, Italy 22/10/2018

I stopped one night in Grants, and I selected the BW Grants Inn. It's an average hotel, it looks new but it's not the cleanest hotel I saw. The room was OK, but insulation from outside noise was not good. Breakfast was basic, with a few choices.

"Liked this place"

4
Clarence R, Red Bay, Alabama 22/11/2017

I am glad that we did not write a review on this place the first time we stayed. There was NO wi-fi and we stay on business, so this is important to us. It didn't bother me that they didn't have it as much as they didn't mention it. Anyway, stayed here again and liked it just fine. Clean room. (carpet in hall was dingy though) Really good breakfast.

"Average place to stay"

3
Dale O, Colorado Springs, Colorado 16/10/2017

This hotel is just average - a place to stay for one night, but no more than one night. The quietest rooms are on the top floor (the 2nd floor in this place), but there is no elevator. The office building (where breakfast is served) is not connected to the building where the rooms are so you will need to dress to go outdoors in order to eat breakfast. Breakfast itself is nothing to rave about. The rooms are quiet and the beds are fairly comfortable.

"Not the best but better than the rest"

4
Everdejim, Payson, Arizona 11/10/2017

For the price this is the best deal in town. The place is old but the beds are comfy and the breakfast is great. I am so tired of getting a waffle as a hot breakfast! Indoor pool which was a little chilly. Hot tub not so hot.

"Marge Brown"

2
Marge B, Oregon, Ohio 23/06/2017

As a Choice member was I ever shocked by the property. It really needs renovation and definitely . When we arrived another couple who had checked in left. Ice maker on first floor didn't work. Our room was ok except the refrigerator didn't work, it was replaced and still didn't work. Then there was the air conditioner.It banged all night. Have cool air but how were we to sleep!

"Fair price"

3
Jeanne G, Needham 19/05/2017

The room was neat and tidy. We found the bathroom to be very tight. Internet connection was not obvious. Beds were okay. Poor quality breakfast. Suggest some hard boiled eggs or real oatmeal, not packets.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.